Vivint Reviews

This a great modern product with cool features. The added security brings peace of mind.

Thanks to the Vivint Team I now have a Smart Home and I feel safe and secure. It was a great decision and I would recommend this system and team to anyone. I feel like I have another family now. Spencer ** Is a excellent representative, I will be sending referrals his way.

Service from rep & installer was very professional & they were very informative.

Had the system installed in 2013 and since the first day we had issues. First was a cracked door from the installer putting in the bolt lock. Reported it but they never fixed it. Now 3 years later they say they won't fix it. Not happy. Next was the thermostat was installed wrong and was shorting out. Reported that as well. No tech ever came to fix it and eventually the short fried the thermostat completely and led to the furnace fan being shorted out. Had to call an outside furnace guy to come in and fix the furnace and installed a new thermostat that was not a Vivint one. Several other issues happened. Seized locks, broken sensors and more. It is one of the worst services I've ever had.

The sales representative and tech were both very reliable, informative, has great knowledge about the system. Everything was professionally presented.

I have Vivint's security system for about four years now, and I'm fairly satisfied with everything and the ease of access. The installation team did a good job. Everything is fine, and I haven't had any issues, so I've recommended Vivint to my neighbors.

I was looking for a home alarm system and looked up on which ones were the best security system for a home. Vivint came up at number 5. I called them, but they wanted me to do the installation all by myself. They were just going to send me the kit and I'm like, "I'm not doing it by myself. I had to incorporate it with the one I have." I was going to call a different one but I liked Vivint because they had the doorbell alarm that notifies you. That's the reason why I called them from the get-go. The home service is good so far and I'm satisfied with it. I haven't had any issues calling anybody to come out or when the alarm is going off. I feel secure with it at home. If I have an issue, I know I can just push the button and somebody will answer.

I'm not happy with the entire Vivint experience. So I canceled it. The cameras never worked, thermostat didn't work and it's taken two weeks to get my money back!!! I've done everything that Vivint requires for a refund. I was told 2 days it's been 5 days. I want my money back! I'm tired of waiting for my money and I'm tired of dealing with you. I sent an email to Mark ** but he hasn't responded to my email. I'm getting extremely upset with Vivint. I just want to move on. If have to get a lawyer involved I will.

Kent our service technician, phoned ahead his arrival time, showed up as scheduled, fixed all our problems and left. He was helpful, polite and would recommend him to anyone. Will certainly ask for him back if we need any more help.

Your representative was very knowledgeable and competent in presenting a security plan that met our needs better than the service we currently had. The installer went about his task quickly and efficiently. Both were very personable.

He was great. Explained everything he did.

We were blown away with how great our experience with Vivint was! The salesperson took his time to explain everything thoroughly and didn't pressure us. The installers were very fast and made sure we understood how the system worked. Overall 10 out of 10 experience. I would recommended them to anyone. They are very trustworthy and their experience and knowledge was limitless. We felt both were trustworthy and generally good people and great at their jobs.

From start to finish, my experience with the sales rep as well as the technician was excellent. Both were very professional, knowledgeable, and kind. They answered any questions that I had. I would recommend them both to anyone. I feel more safe and secure now!

We were so impressed by the technology and the fact that it is so easy to use. I'm so glad we decided to protect our home with this security system. Everyone we dealt with was so knowledgeable, polite, and very thorough.

My techs Patrick and Joseph were great. They really knew their job and stayed late trying to make sure everything was working properly. They were very personable and interacted with my children which I loved! Great job guys!! Thanks a bunch!

Sensor install - James was very helpful and courteous.

I love my Vivint product. The biggest feature that I love most is the doorbell camera video/audio. That's the greatest thing ever. I feel very secure with it. The sales rep was Matthew and he is with AV Guys, while the technician was Zachary and he did the install. They worked together and they both showed me step by step so that I could understand it on my level. Zach worked really hard and was outstanding. He worked fast and didn't drag around and kill the clock. He was very efficient and explained every little thing to me that I asked him. The only tough thing is that I pay $66 a month and I would love to see the monthly dues get down on the $50 range. But I'm very pleased with the product. Overall, my experience was great all the way across the board. I promote them online because I believe in promoting good products and good service.

The service package I purchased includes alarms for fire, glass breaking, and theft. The sales representative was extremely friendly. The installer was nice as well and wasn't over-talkative. He said something about getting our batteries for free too. I had a very pleasant experience with Vivint and I've already told a couple of people about them.

So this is my first alarm system. Heard from them through friends and watched Undercover Boss. Lol. The people on phone answered all my questions. I called next day with more questions they answered and I then booked appointment. They made me a package that was exactly what I wanted plus more. They gave me friendly reminders about my install date. The installer was amazing and was careful in the house. He cleaned up his mess and made sure everything was working great. I am so happy with what they offer and all the technology that they have - also their amazing lifetime warranty. They are more expensive vs others but you get way more stuff and you can't put a price on your family's safety. Overall very impressed and would recommend them to friends and family.

Great service. The sales rep C. ** and the tech Felipe ** was easy to talk to and made sure I understood everything. Thanks again.

Chris was our installer and he did an amazing job. He worked fast as he could, went over everything. He answered all of our questions. We are so happy we came here for security and not somewhere else.

Jimmy quickly repaired in 5 minutes that took online customer service 45 minutes and not repaired.

Everything on the installation check list was completed with the exception of a incompatible router which was to be installed in 4-5 days. At first it was thought that alarm issues would not be responded to because of the inoperable router, but a self set alarm immediately brought response from Vivint agent.

I felt this is one way I can spread the word out there given the company will not listen... DO NOT GET VIVINT HOME SECURITY!! I have been with them now for 11 months and have been unhappy with them for 11 months. Can't get out of the agreement for another THREE YEARS which would cost me over $3,000. I chose them for the advanced technology that they offered.

I was very impressed with the service I received from both my Vivint sales rep and the installers. I was not expecting such polite and knowledgeable people that seemed to care about our needs more than just a sale. Highly recommend Vivint!

Great service. Great products. Functional products. Friendly employees. Everything works as designed.

Excellent. The technician shot it done... He was able to figure it out. Absolutely amazing.

I had never heard of Vivint before my sales representative knocked on my door. He was not pushy or invasive and explained the entire home security system to me. He also stated sold systems to my neighbors and their reasoning behind installing the home security system. The best part is if I move I leave the old system and have increased the value of my home and get another system installed in my new home for free! I'm extremely happy for my new home security system!

Today we had Vivint equipment installed to add on to our personal home security system. They were very courteous, answered our questions and professional when installing the equipment. We recommend Vivint and their staff very highly.

This is my second time of being with Vivint, but I cannot say that I was ever disappointed with them not being timely and letting me know what was going on. Their reps are cordial. I have made them angry at times, yet they remained calm. I don’t have anything against them notifying me, but now my problems are physical such as vision. If they told me they emailed me, that might be a possibility because now I cannot read the computer. Yet they have answered any time I might have a problem with the system and they're very good. I'm satisfied with all of that, except I don’t like their billing and the fact that I don't understand the contract. Also, every time you call, you get a different person to talk to and I didn’t like that. But I like the service I get now.

The people that installed our Vivint system were very pushy. Their sales rep basically introduced the system to us and before we had a chance to digest what was happening, there were two individuals coming and drilling holes in our walls to get it installed at ten o'clock at night the same day their salesman did his pitch. I would like to have a little more time to think about it. We were trying to get the kids to bed then and they're doing the install right then and there. Also, I have no proof but I find it highly suspicious that about a week prior to them showing up, my car was rummaged through and that's never happened before. But so far, I'm satisfied with their service.

Hello! Just wanted to say we recently had Braydon ** visit our home to help us with our new system. He was so knowledgeable about the products and helped make the transition experience and purchase very easy! Thanks so much!

I have had nothing but horrible customer service with Vivint! I took over an account two weeks ago, and every time I call I end up on hold 30 plus minutes. To be exact this morning I was on hold 58 minutes to ask one question about my plan. For two weeks of experience with them it's pretty sad that I already hate their service and regret ever taking over the service when I bought my house! I would never recommend this company to anyone.

The rep was very nice and the ones that put it in was likewise.

Today we changed security services from a good company that I was pleased with to a better company VIVINT. The biggest difference I can see is the quality of the equipment. The keypad display is large enough for my wife and I to read and use easily. The cameras make a huge difference in our ability to monitor who and what is going on around and inside our home. We jumped to a really high-end security system. So pleased with the install, and the results of the install.

The salesperson was very pleasant and informative. Has made me feel safe and secure. The technicians were very professional and did a wonderful job getting the equipment installed. They cleaned up when finished. Made sure I felt comfortable about the system. And I do for I am hard of hearing and wear aids but take them off at night. I also feel safe for my pets.

Arriving at home this week the panel was beeping six beeps every minute, announcing my fob (or panel) battery was low which I had changed six weeks ago. A call to the main office turned off the system and I replaced the fob battery, but then was unable to reactivate. Busy lady that I am, I felt it was worth calling our local representative, Chris, who was here on a call some time ago. He suggested the main number was the method to use, and the main office rep was very courteous and set me up with an appointment for the next morning. All is well. The system is reactivated, and I only had to make two phone calls to resolve the problem. I am very pleased with the service, although I don't know why the panel told me I had to replace the fob battery. I know it will work now in any case, and it was not an expensive battery to replace. I could have called the main office and asked that question, which might have resulted in an even speedier repair.

Professional company from start to end. Love it!

They did an excellent job explaining the system and installing it. I hope I enjoy it as it looks easy to use and operate. Thank you Vivint!

The sales rep was very nice and professional, concerned with things going on in the neighborhood. Installation had things hooked up and explained in no time. They did excellent. I am very pleased with the services offered and received. Would definitely recommend them to someone else.

Very pleased with the service and how fast they came out and fixed me up!

This tech was very knowledgeable. Explained everything to me. The man that installed the system did not tell me how things worked. Told me to play with the system. And the lady that came out showed me how it worked. Fixed the guy's MISTAKES. I feel he needs more training. She is a person to keep around.

We spend our winters in Florida so we were interested in a security system. Some of our friends subscribed to Vivint and referred us. The installation was very neatly done. We had the motion detector and glass breakage features set up. We were also amazed at how quickly they installed the system and put the security things right in the door frame. We particularly enjoy having the system with the thermostat so that we can control the temperature in our absence through the icon on my phone because we're in Florida three or four months out of the year. We needed to keep track of how things are going in the house and that I can have peace of mind and look at my icon and know the temperature in the house. That's pretty wonderful.

I had Protection 1 and didn't really like them, but couldn't get out of the contract. I have three big plate windows in my living room, and I never really knew for sure if they were on the alarm system. The Vivint representative who came by the house told me they have a product that can pick up shattered window as well as a doorbell and door lock. They told me the price and also that they were going to give me a check for $500 to send to Protection 1 to get out of my contract with them. I did it and so I now have Vivint.

The sales rep from Vivint came by and we bought the system. We have security, thermostat, fire and smoke detectors, and window sensors. They installed the system and it's worked ever since. They showed us how to configure it and have it tied to the thermostat. They even came back and helped us with a couple problems that we were having after the installation right away. So far, it's been perfect and we're very pleased. We renewed our contract with Vivint a couple of months ago.

On time, very respectful, very knowledgeable and one of the best customer service attitude that I have ever came in contact with. Jenry ** is a big asset to your company.

Thank you for always being there. Best customer service. Other companies could learn a thing or two from your company. CONGRATULATIONS on your continued success.

I took over the account from the previous owner of my new house. When a (very nice, patient) tech came to activate my system, we had to call the company a few times and each time their own tech got put on hold for 50 minutes or more - and sometimes then transferred. It took THREE HOURS to get me activated, when all equipment was already installed in the house. At the end of that, with my patience tried, I was told for the first time that the high price I'd been quoted was good only with a five-year contract!

I was very happy with Vivint from the first phone call to the end of the install. Everyone was friendly and knowledgeable, and I now have a nice high tech security system for my home that does everything I need it to do. The doorbell camera really sold me. The touchscreen panel is very easy to use, and I can manage my home from my phone.

After months of trying to replace the Vivint fire alarms (service people either came unprepared or never showed up), I had the joy of meeting LEVI! On time, professional, good attitude and did what was needed to happen! LEVI also reset one of our thermostats (somehow had turned off the fan) and made sure everything was in working order! Vivint... my advice, clone LEVI to ensure customer satisfaction! Tito **, manager came by too - nice touch for customer service!

My house was robbed, and I have security system with Vivint. I have camera in the bell, the person touched twice the doorbell and nothing recorded. The Vivint sent a technician in my house and the absurd comes now, the technical said someone deleted the video. That is my wife and I have access to the video nobody, someone's own Vivint came into my house and steal me, and now nobody wants to take responsibility for what happened theft.

The system works great and Vivint representatives done a fantastic job of getting system up and running. A follow-up visit was also done to make sure we were not having any issues, and to extend our knowledge using the system. Thank you!!

Very satisfied with the service that I received from Vivint customer service and the tech that came out to install my keyless device.

Vivint has been very responsive. The technician was professional and helped me to get the system back in sync. He also helped to install 2 additional sensors, when one failed during the visit to fix my door lock. The one visit was able to accomplish all of the items that needed "fixing" and the technician was prepared with everything.

I had Joel ** come to my house and was very good at his job. Really opened up mine and my wife's eyes on how great Vivint products are!!! The install person named Eric was great at his job, hard worker, very polite and really knew his stuff on all the products that we used!! Just really impressed and exceeded my expectations. Really opened my eyes on the great quality of Vivint!!

First, we have shopped extensively and found VIVINT IS the most economical. It offers the greatest value for what we my wife and myself believe to be the cutting edge of technology with capabilities for integrating all the latest conveniences to make our home automated and safe.

I like Vivint and it lets you know what doors or windows are open. It has a lot of features, but it doesn’t give you that real home security feeling. If the window is broken and a door is not jarred, it should have triggered the alarm. I don’t have the window sensors, but I tried it myself and it doesn’t work on a broken glass. It won't protect you, so that’s not really secured. But if you open a window or a door, you'd break the contact.

I have Vivint's general package that includes the keyless entry, camcorder, and a life alert. Their team installed everything. I have them for several years now and it's all been good.

We got the doorbells, camera, garage door opener, and the front door lock from Vivint. The sales rep explained everything to us and showed us how to use it all. The only thing that I was a little bit disappointed at is that I was hoping I was going to be able to connect my cameras to the actual system itself, and I was not able to. So now I'm paying for my security system for my home separately from my cameras. I emailed customer service and haven't had a response back, and that was about three months ago. Other than the cameras, we really enjoy the system, it works the way it's supposed to.

We chose Vivint after reviewing other home security companies because we believed that their safety features are the best, easiest and most secure for our family. From the sale to the installation, Vivint's professional and informative representatives walked us through every step and restored our faith in companies who truly care about family!

Their system never worked from the start and when discovered they lied to me trying to get me to believe it has only just stopped working. They refuse to acknowledge their system did not work. They were rude in answering some e-mails about this and would not answer some e-mails. They refuse to unlock panel even though I have paid the full contract amount to them. They refused to refund money for loss service.

Love our service.

You can not go wrong with Vivint. The professional and caring service agents from the office to those in the field are completely awesome. Would have another company anywhere. Thanks Vivint.

We had our system in only one week and everything was going OK so far. We had to cancel because we thought we were out of our current contract with another company but it was extended due to a recent upgrade. Anyhow, I love the cameras and everything but trying to watch previous recordings took a long time to sync. Also the feature to control the A/C from the phone was not working. Other than that, everything worked to our expectation.

We love our new security system!! From the initial low pressure sales presentation to complete installation, the entire process couldn't have been easier. Our salesperson Max was extremely thorough with explaining everything and how to operate our new system. Max came to our door around 5:30 p.m. and by 11:00 p.m. that same evening we had everything installed, and up and running. We love being able to control everything from our smart phones. We have already referred 4 new customers to Vivint and will continue to do so. Thank you for the added peace of mind!!

Very friendly and thorough service that explained and guided me through the ins and outs of product. Was very efficient and had me up and going in very minimal timing. Very high tech products and very user-friendly interface. I opted to go with the doorbell, thermostat, and interior movable camera as some of my features as these fit my life very well. Very satisfied with the whole experience.

I was paying more with my other provider plus I got a few extras: wireless and smoke detectors; directly to the fire department!!!

I got both doors and basement motion detectors and a smoke alarm with Vivint. Their sales rep explained everything and the installers did a great job. As long as Vivint keeps doing what they're doing, I am happy.

We're very pleased with Vivint. We had researched reviews on them and found out that they had very good reviews. They seemed to be not difficult to work with and are accessible and very manageable to reach out to. We got the security system and thermostat, and we're very satisfied with the service so far. The installation guys were very friendly and thorough. They left with the whole kit and caboodle and we have if for three years now. I have six kids, so every time the alarm got set off, the guys at Vivint were right on top of it. We live in the middle of nowhere and they quickly respond.

We got a camera from Vivint, along with the touchscreen panel on the wall, where you can open and unlock/lock your doors, and open your garage door. The sales reps explained it pretty well. The guy who originally came by to install took his time. I, myself, had to get the door to work right because the installers didn't put the plate in correctly. Everything didn't line up right on the front door. We tried to automatically lock the door with the code and had to lift the doorknob to get it to lock.

Very professional approaching about their product explaining all details. Thoroughly installation was excellent and explaining the product and how to use it.

Do not use this company's product or service. Was told all devices would work in my home. NOT!! After they knocked a hole in my wall to install their Skypad controller, the digital thermostat was not compatible. One of the main reasons for the purchase of the system. The installer was not knowledgeable on the install. All he knew how to do was drill holes. He shorted out my wifi system and really screwed up my heating/cooling system. He started work at around 4:00 pm and left at 11:30 pm and the wifi was down and my heating/cooling system was not working, plus the entire alarm system did not work.

A friend of mine who has Vivint told me about its features and the various services provided, and I was very impressed. I then purchased a service package that includes the security device, thermostat, doorbell, and camera. I also have the flood, carbon monoxide, motion, and broken glass sensors. I can see what is happening in my house on my cell phone when we’re away. If somebody rings the bell when I’m away, I can see the person on the door. I’ve got very useful features, and I'm very satisfied with the service.

Vivint has been excellent and I'm really glad I did it. I feel very safe and secure in my house. I have the security system and the glass breakage. I also have the little button the you push for help, which I got for my husband, and I am very happy with it. I wish I would’ve gotten the doorbell.

A Vivint rep was walking in our neighborhood before and we had already planned on getting it so it worked out in his favor. We have animals with us so it’s nice to have security when we’re gone. We could check on the cat, unlock the door and set the alarm with our phone as well as monitor people when they come out and do stuff for us. Their installation team was alright but there forever and some of the parts didn’t work so I had to get it worked on. My first couple of months were messed up but now everything works except for some of the batteries as they die fast and I have to keep replacing them. Overall, I’m cool with it. They knew what I needed done. We covered my baby’s room and have motion sensors right next to our room. We also got the camera in the living room and dining areas. Everything seems to be perfect and I’m happy. It gets everything that I want done and it’s affordable.

A Vivint rep came to my house and asked me if I was interested in a security system. I got the package for the doors, windows, and the smoke alarm. They seemed like nice features to have. It wasn’t going to cost us anything to have the system added to our house. All it was going to be was the monthly bill and that seemed to be a fair cost, so we decided to sign up. We bought the service seven or eight years ago. About two months ago, we moved so I’ve had two different interactions with their installation team. They were friendly, courteous, and were very well determined to get the job done right. I was very appreciative of that.

Easy to install, nonevasive, and easy to learn. Friendly service that cares about your safety and impact to your house. Very adaptable system, tailored to your family and needs. Easily expandable and efficient.

The Vivint sales associate and installers were great! They were friendly, very knowledgeable and efficient! The products seem to be working great so far.

My entire experience with Vivint was awesome. My sales rep Jordan was very professional and detailed in explaining the services that Vivint provides. By far Vivint prices are the best compared to the competitors. I had a small issue after my install. My installer Chris was called and he came out immediately to rectify the issue. Vivint exceeded my expectations. I have already and will continue to refer Vivint to all my friends and family.

We are very excited about Vivint. And are so happy we purchased this service. It give us peace of mind knowing we have more control in securing our home. We also like being able to control our door locks and heating and cooling system and lights. We particular like being able to see who come to our home when we are away.

I was determined to hire another company, but they left me on hold for 30 minutes and were super rude when I refused to close the deal right away. Vivint on the other had took my call right away, were professional, pleasant and the Installation person went out of his way to assist me and was one of the best installation experience I had in a long time. My husband and I are very happy with the product and the service.

I have watched commercials, read magazines, read papers, and cruised the internet looking at various security systems. There are many out there. When the Vivint Sales Professional came to my door, I was ready to say goodbye but the professional manner of Loren stopped me and I decided to take the time to listen. Finally I had found a system that I liked. Next thing Sandee (Installation Professional) was putting in the system and showing me how to operate everything. It was a wonderful experience. Thank you Vivint for helping me feel safer.

Vivint's security system has been alright and we never had any problem getting a hold of anybody. However, when we moved up in the Kansas City area and wanted the thermostat, they said they couldn't hook it in because it was on something else. Then we moved to Olathe and they couldn't do it here either. Now, we control it with our hands and don't have a remote. But other than that, we don't have any complaints.

I had Vivint years ago and then I had ADT come out. ADT talked me into going with their system. However their system was going backwards and after that contract ran out, I went back to Vivint. I called and requested a sales rep. I'm very satisfied with Vivint. It's a great company and seems to be much more advanced technologically than ADT. I got a motion sensor as well as alarms for the front and back doors and the windows. They did a very professional installation and cleaned up after everything they did.

All personnel that worked on the installation of my job were courteous, knowledgeable, friendly and worked as a team and answered all of my questions in a timely manner. I would definitely recommend this company and their people to anyone who is in the need for their services.

We had our alarm system installed in July 2015. It took several techs to get the system installed in working order. We kept having issues with the camera system not working. After repeated calls, I was sent parts (that I installed) to assist with the problem. After months of the system not working properly, I requested a tech come out and fix the problem. The tech determined the panel was too far away from the wifi and needed to be moved. Vivint should have never installed the panel in the original location. I was charged for having a tech come out and move the panel even though they installed in a location that caused the issue. I called to complain regarding the charge and was told they could give me a minor credit but it was in my contract that I would be charged.

Vivint sales representative and installation technician were very professional and courteous. The system is awesome and very affordable.

I researched all of the available home security systems in my area, and Vivint had the best overall ratings. I was not disappointed when the installers came out to my home to install my Vivint Sky system. They answered all of my questions while they were at my home and I even ended up purchasing two more security features, the exterior camera and the front door lock. They also helped me determine between the broken glass feature and the window sensors. Overall I am pleased with the system and the fact that it does everything I expected it to.

From the salesperson, Mason, to the installer, Andrew, our experience was clear, concise and enjoyable. Both knew how to make a customer feel involved at every step of the process.

This system is smart, easy to use, and, provide the security you need to keep your family safe.

Both the salesman & the installer were very professional.

I've been very satisfied with Vivint's service. It has worked well and the one time I had a problem with my box, we got it cleared up. The control panel went out when they made some change in the service. It locked mine so I was without service for a couple of days because they had to get something before they could get it fixed. And then I received a credit on my bill the next month. Their reps took care of everything. They made sure I understand what was going on. We tried a manual reset first before we had to put in the call for a serviceman to come out. He knew what it was going to be. But I think there was something he didn’t have and he waited for several days but then it was fine. The installer showed me what he was doing and what he was going to do and went over the system again with me. We tested it and made sure everything worked like it was supposed to.

The installation team was very pleasant. The system does what they say it will do but when we moved and I transferred our Vivint security system to our other house, I couldn't get all the window units to work. So I am dissatisfied that I don't get all of the service that I paid for. I spoke with the serviceman who was out here but he said it is what it is and they can't hook it up to the other units.

We got Vivint security system in the doors and the windows, the home cameras, and the Sky panel. The person that I initially dealt with provided good customer service. He was quick to give me any number that I needed and follow up on any email that I sent to him. The only issue that we had was with the technician. He left all the boxes piled up in our master bedroom and he never returned to finish what he was supposed to finish. So, we had a second technician come out to put in another panel that we needed upstairs. Another problem was the technicians didn't clean up after themselves.

The people were very professional that I dealt with and knowledgeable of the product they were selling & installing.

I would recommend Vivint to my friends and family. Great security system and people.

I can't fault the equipment, installation or equipment as they were great. I was disappointed that it is a 5 yr contract. We were only made of this half way through the call verification on installation day.

Just got my house fully loaded, and I had a pretty awesome technician. I love how easy and convenient everything is.

Great product. Excellent customer service and efficient and very accommodating installation.

Overall system is pretty cool with our new home. We have and still are experiencing the nuances of our personnel device integration to work with the system. Spent a lot of time on the phone with your remote technicians also... Advice would be to have the initial installer have enough time to check customer's device integration.

I have had nothing but problems with you all. I'm going on my 5th technician coming to my home and the holes you all made in my ceiling you all want to offer 200 dollars to settle. Worst decision I ever made was switching my home security to you all.

Great job, on time, clean up when finished, good guy. Raymond is his name.

Would recommend to everyone. Second visit to install garage door lock.

All workers were very professional.

The sales rep was very courteous and knowledgeable. The techs installing were very friendly and explained the system. I have heard some unhappy reviews and comments from users and then some very positive feedback. I hope our partnership is good! I understand that the cost per month is much higher than other companies so I hope the value of the service is worth the cost!!!

I can't believe I fell for a door to door salesman. They said we were a "test" neighborhood so that for $99/mo we would receive free home security products and just pay the monthly fee for monitoring. They said it's a limited time offer and we had to take them up on it while they were in our neighborhood, that the offer would not be given to other people ("So don't tell your neighbors about the price we are giving you") and that next month the price would be the cost of materials, installation and $150 per month for everyone else. He stated that we had until Monday at Midnight to cancel -- 3 business days plus the weekend -- so we went for it. He ALSO told us to lie to the company during the phone consult and state that he had a name tag on, which he didn't. (Red flags galore.)

We switched the security system at the house to Vivint and I was real happy with it. They were offering things at home that we hadn't had before. I paid off our contract with Monitronics with $732.01 and I don't know where we go from here. We wouldn't have done if Vivint have a concern about the contract being paid off but we were told that if we switch that they would buy up the contract. I thought there was no problem but ever since we did that, it's just been a headache. Everything else has been wonderful except of this misunderstanding about them covering the rest of the contract with Monitronics.

I got the security system and two motion detector cameras from Vivint. During installation, the guy who came here was nice, friendly, pretty clean, and professional. He had little booties to put on and cleaned up all the mess. Then he just had to drill one little hole to mount out the system. I've had the system for a few years now, and every time I've had an issue, I was able to get a hold of somebody, and they sent a tech out right away to fix what the problem was.

Everything has been good with Vivint. One time their guy came to my house and he had to come back four times because he couldn’t get the installation right, but he went out over everything step by step. He was, nonetheless, excellent.

Install technician was super helpful and friendly. Definitely recommend.

The salesperson, Justin was very professional and stood by everything he promised. Bob the installer showed up on the scheduled time and was very professional and helpful. I would recommend all of my family and friends.

Ordered the system on Saturday 25 July. Monday 28 July the back door security stopped working. Then come to find out they double charged me on my bill and told me it's a credit. What a joke this company is. Stay away from this company.

Vivint quickly sent a very reliable tech (Adam) to help us and the problem was soon resolved in an efficient and timely manner. We highly recommend Vivint to anyone seeking a home protection system.

This issue has been resolved.

Spend time installing, very nice. And took his shoes off at the door Hawaii-style.

Brad showed up at our door yesterday and gave a very lengthy and detailed explanation of the products and services issued. He helped us decide which services were best for us by fully explaining the uses of each option. We then moved right on to install within 1/2 hour of deciding to go with Vivint. No waiting around for a scheduled window of time. After install everything the tutorial with Steve left us confident in using the new system. Very efficient.

I've had the system for one week and love it. It was easy to install and the techs were courteous, knowledgeable and professional. The camera equipment is superb and easy to use. I'm so please with the Vivint system and my purchase.

Great customer service! Fast and same day install. Love the new equipment and easy to use.

I highly recommend Vivint as security system. They have high value on their equipments, knowledgeable, and customer care.

Great customer service, Great System. Nic, Tyler and Andrew were wonderful. I will most definitely recommend Vivint to my family and friends.

I am a VERY cautious person when it comes to my house. I have severe OCD about whether or not I locked my doors before leaving, but now that I have this, I could not be happier! The sales associate was very nice and accommodating and they installed the system not even half an hour after we signed for it! Great service, great system!

Prompt, low to no waiting. Very nice people.

Fixed the space monkey. Fixed the garage door opener. Very nice and professional.

I have been very please with Vivint. And especially with the response when my alarm has gone off. They have recommended the best equipment for my home at a reasonable price. All of the people who have provided service by phone or in the home have been very polite.

A guy from Vivint was canvassing the neighborhood looking for business came to our house. He explained the service to us. Everything worked after they installed the system and we'd know somebody is there anytime the wrong key is hit. Their service is reliable and they respond quickly. It's worth the money.

I have Vivint's smoke detector and sensors on the windows and the doors. Their reps were good and they explained the service levels clearly. The installer was very professional too. The only thing is I tried to cancel the service a while ago due to unemployment, but it was quite impossible to do so. Other than that, everything has been good.

Darren was very professional, knowledgeable, and friendly. He took his time with the install, and helping us use the system.

I would not recommend this company to anyone. We are lied to in order to get the services hooked up. If you move, they will only suspend your service for a 6 months and will charge you again to hook everything up. They were not helpful in the moving process. I called several times in order to find out what to move and how to get it all taken out of the home. They never came to uninstall anything but charge me to re-install it. Not to mention that I had to call several times and was on hold for almost an hour.

Technician was really knowledgeable, helpful and professional.

We feel much more secure now. We especially like the smoke detectors! When we are sleeping we feel quite secure now. Thank you so much Colin ** for drawing our attention to this service.

My experience with the product itself has been neutral but it is instead my experience dealing with the company that dictates my review. Through the 2 weeks or so that I have been in contact with Vivint, I realize that the company cares absolutely nothing about the customer and exists purely because people get sold long-term contracts door to door or through other forceful/predatory tactics. It started innocently enough. As a new home owner and new parent I was willing to try their service out. During the installation the tech drilled a thumb sized hole through my exterior siding from the inside of the house. I was told someone would be in contact with me. The first contact Vivint made to me is about my negative response to an automated email asking for "my feedback on my recent service visit". After which I started a claims process with them...

My installation took about 4 hours and the installer was very professional and seem to be very knowledgable of what he was doing. He was able to answer all our questions and educate myself and the wife on the use of the equipment that he installed. Thanks you so much for this advance security system because we feel safe inside our home and when we are away.

I really enjoyed the service that was given to me and my family! I will gladly share this information with my friends.

Do not get scammed. Their equipment is junk! We always have trouble with cameras thermostat. Equipment is so cheap it never works. Always on the phone troubleshooting with customer service. Then they want to charge you $49.00 to come fix their cheap junk! Do not buy! They also lied about contract. They tell you 24 months and they changed it to 42 months.

Exceptional company with excellent no nonsense personnel.

Customer service was great.

I LOVE my new Vivint Smart Phone Security System. Some of my favorite features include being able to: See on my iPhone (whether I am home or not) who is at my front door. See movement outside my home because of the outside cameras. Lock or unlock my home from my iPhone. It is really nice to drive into my detached garage and unlock the back door so I can quickly move from the garage to the inside of my home. Turn on/off lights in my home from my iPhone from inside/outside my home. It is nice to be able to turn on lights in my home as I drive into the driveway. Change the thermostat temperature from my iPhone. Being able to begin cooling my home before I arrive is a nice feature. Monitor activity at my home (both inside and out) because of the constant updates from my Vivint Security System about activity in and around my home.

We are impressed with the quality of our new Vivint security system. Usually I am quick to turn away any salesperson who knocks on my door, but this salesman got my attention and effectively explained the product. Upon signing up, a technician installed the system and instructed us on operation, all within an hour. When a problem occurred after he left, the salesman returned immediately and fixed a defective sensor. I highly recommend the Vivint Smart Home system.

Appointment was made to service our panel. The technician came and resolved the problem with our panel and Internet connection. I highly recommend Vivint...

Both techs were very helpful and I was very pleased. Sorry, but I wasn't given any paper copy.

Riley ** was our sales rep and he was friendly, easy to talk to, answered all of our questions, was easy to hold a conversation with, and helped fit the product into the budget we have. He sold us on the product within the first few minutes of talking to him. He's a great sales rep, and deserves recognition for the great work he did. We appreciate him being honest with us and so helpful.

We just had Vivint installed and truly enjoy your service and the tech was very respectfully and did his job to perfection!! We just need 2 yard signs. He must of forgot to put them out. Thank you.

Gary has an awesome work ethic and has a positive personality that makes the experience more enjoyable. He was very knowledgeable about the products and has excellent communication skills to explain how to use them.

I have trouble with the mobile app on of Vivint and I don’t think it's reliable. I can't trust it because every time we go to leave, half the time when I come back, it won't turn the alarm off. It just sits there and it does the circle on my phone. It never comes up to say it's disarmed and I have to turn my phone off and reset it and then when it comes up sometimes it's turned it off and sometimes it hasn’t. I have the same problem with the door lock.

I received a visit on this past Saturday morning (25 June 2016) from a young man named Jacob who was in my neighborhood, and noticed that I did not have a security sign posted, like many of my neighbors did. He introduced himself very politely, and asked if I had ever heard of a Smart Home system. I told him that I had heard of similar systems advertised on TV and radio, and that my wife and I had talked about checking into one for our home. Jacob was very knowledgeable on the subject, and had some additional information, along with a short video that was very informative. I invited Jacob in to talk about the Smart Home system, and I liked what I heard.

Vivint service workers have had to come out to remove and put in my camera doorbell several times because of different home improvement projects I have to do. They are focused on satisfying the customer. They are friendly, polite and that is how customer service should be.

Everything so far has been great. I'm very satisfied with Vivint's security system. We were watching a movie and there was glass breakage. We had it really loud and it came on and then the guy came on and we thought "wow, this is awesome." We know that it works and we're happy.

They came, explained product very well. Installation crew was awesome, got everything set up in timely manner.

Great customer satisfaction service. Very well explained and great workers, both representative and installer.

From start to finish, the Vivint personnel made getting set up easy. They did exactly what they said they were going to do with no hidden agenda; straightforward, honest service. The service reps were prompt with communication and service installation, and were completely professional and personable. I would highly recommend them to anyone who is seeking a home security system.

We purchased a service package that includes the doorbell camera, smoke detector, and glass break from Vivint. So far, their services are good. My interactions with the sales team has been good as well. The installation team was very knowledgeable and if somebody wasn’t, they’d send someone who, later, was. But they seem pretty knowledgeable of what they were doing and if they didn’t know something, they would get on the phone to get an answer or check with someone.

We didn't have a security system, but we had talked about getting one. We weren't in the immediate market for one at this point though, until a sweet girl showed up on our doorstep and gave us a great deal! We talked for about an hour. Everything was very convenient, I filled out paperwork on the iPad, spoke to a rep over the phone, and within 15 mins of finishing 3 technicians were at my house installing the equipment. The equipment from start to finish took about an hour to get installed. They taught me how to use it all and left me with a personal contact number to be reached in case I had any questions. Amazing quick service!

Both the sales representative and installation technician did a great job in explaining the product and determining which products would best fit our needs. The installation was immediate and professional quality. Will be recommending this service to others wanting affordable home security.

Our daughter snuck out and we wanted to keep her inside the house so we got the system. I asked people at work what security provider they use. I have coworkers and friends who use Vivint and I had been to their house and noticed their systems. So we got camera in our living room and a doorbell camera. The sales rep and everybody on the phone was super nice and detail oriented. I really liked that. The only thing that bothered me was that they somehow magically enrolled me in an automatic draft situation and I wasn’t receiving a paper bill. It was automatically drafting out of my account, which I didn’t really want. I would rather be in control of that and pay it myself. It doesn’t mean that I want to kill a tree and get a piece of paper in the mail. So I got that fixed after the first month of it withdrawing.

I just recently got a home security package installed in my home. From Taylor the sales rep to the 2 installers they were courteous and caring. Taylor understood my needs in a system and the installers were professional, very caring of my home. I was more than pleased to have them 3 in my home. We are very pleased with our new security system.

Impressed by our salesman and the installer. If all the employees act as these 2 that we had interaction with I would recommend Vivint to friends and family hands down.

We subscribed to the premium service and it has exceeded our expectations so far. The sales rep Jonathan was very professional and visited and contacted us after installation to make sure we are satisfied with the service. He answered all our questions regarding the terms of service about reviews we found in the Internet. The technician Taylor was very professional as well. He said it usually takes about 3 hours to install our system but he spent way more than that making sure that our system works and won't fail. He took time to explain to us how the system works and how to adjust it to our convenience. He is very polite and very helpful. We only have the system for 3 days, and it’s working great so far. We are very happy that we can view our house and control stuff while we are at work. We used the ping camera to view and talk to our pets when we get free time at work. I would recommend this company!

Artem ** was very courteous and professional. He explain everything that he was doing to correct or solve problem that the system was having. Great job Artem.

I just got what I am hoping to be a great advantage of security to my home. Here is what I have experienced so far and that is great professionalism from both the seller and the two people who installed the system. They were very obliging to my household needs. Every question I had was answered respectfully. When it was all done I felt secured and happy I got what I did. You NEED this system. You NEED Vivint.

The installation was excellent and the sales person friendly and professional. The system was installed immediately.

Our sales rep Fritz was very disarming with a new product. He showed us the value and made us believers. The next day Brandon came and installed timely and ensured we understood fully how to operate it regardless of how late he stayed. 5 stars!

The sales rep and installation techs that I interacted with were great. Professional, polite, and genuinely nice. Had some glitches early on with my system, and called the sales rep who immediately came by to fix it. Overall a great system.

I own a Home Health Care business and I was extremely pleased to learn that I could buy a pendant similar to LifeAlert for a one time fee of $60. This is a bargain as the separate systems cost at least $32 a month with a six month minimum. I have so much peace of mind with that pendant and the camera which will have two way communication with the next software update. This is huge if you have your parents living at home with you or you want to monitor them from afar. Another huge aspect is that you can program the system to chime if a door opens... That's really handy for people living with a loved one with Alzheimer's or Dementia. There are several clients that I am going to what this system with.

I can't say enough about how positive and satisfied the whole experience was. The interaction with the sales representative and installation technician was exemplary.

I'm okay with the service. I wish Vivint has a thermostat control, but they don't have it so it's the disappointing part.

We had another security system but we liked what Vivint had to offer at that time when the salesman came in. We got the doorbell camera a while back but I had a little trouble with it. It kept losing sync with the panel. I finally got the panel upgraded, then they said I needed stronger internet, so I got that as well. It's been working okay now except that it doesn't alarm us on motion. Another issue is the panel that I put in above the garage where we walk in has a light - green or red - that lets us know if it's armed or not. However the panels I have in my bedroom and in the front door that we never go into don’t have lights. My other system had those lights so whatever panel we looked at, we could tell if it was armed or not. I could be laying in my bed, looking at my panel and be able to tell if it's armed or not without having for me to look on my phone or go to the washroom where the garage door is at and look at that main panel. I'd like the company to upgrade those one of these days. Nevertheless, all the representatives have been cordial.

Vivint is absolutely amazing and I love it and so glad we decided to get this system for our family.

Don't do it! Five year contract with no way out!

Great service so far. Love the doorbell camera. It's a bit pricey to be honest but so far worth it. Also make me feel safer.

Called to see if a tech could come and check out one of my door alarms and the smoke detector as the batteries were always going low. I was very busy when I came home for a visit and waited till 2 days before I left to see if a tech could stop by. I was told that it would be the next week earliest but they would see if they could get someone by before I left on Friday. I was so happy they sent a tech out and took care of my needs. Awesome job helping me out even when I waited too long to call for assistance. A very special thanks to the customer service lady, I wish I could remember her name.

My husband and I recently purchased a new Home Security System from your company. We are very happy with the quality of service and assistance we received from Mike and the technicians, Pablo and John. Mike was very knowledgeable about the product and all of the features. He even went further to help us once we realized that our former company auto-renewed our policy without our consent and wanted us to pay over $200 to break the contract. He showed us that that was an illegal practice as of 2007 and gave us documentation to break the contract without paying the extra charge. We look forward to our new security product. Thank you!

First off before you buy into this company do your research. We had just moved into our brand new home. The very day one of their salesmen came calling. The pitch is that since we are in a upper end new neighborhood they have decided to "sponsor" our home just so we can have one of their signs in front of our house for the purposes of advertising to other passersby. I was willing to talk to the representative but told him to come back later since we were still busy with the move. The rep pulled up his calendar and said he could come back Monday (a holiday). I said "No. Lets do later in the week". The rep replied "Oh I am going on a sales trip to Colorado Wednesday. How about Tuesday?". I agreed to make time Tuesday.

Arrived during the timeline given to me. Did the job in record time. Very courteous.