Vivint Reviews

I love the service provided by Vivint. I just had some issues with the install at the end of it. The gentleman that did it went over everything in the beginning before he started installing and I approved of everything that he had. But when he concluded, they said that I was supposed to have a Space Monkey and there was supposed to be an installation charge which was not on his iPad when we started. So he was on the phone for about an hour trying to get it all straightened out with how many people they transferred him to. And since then, I’ve spoken to a few people and they’ve transferred me to about six other people trying to get it straightened out.

I called Vivint last year for a security system. I wanted indoor and outdoor cameras along with traditional door/window sensors. I was reassured there is no drilling, THAT IS A LIE. They also told me multiple times that the system is wireless. Technically yes it communicates with the panel wirelessly but the cameras do require a power cable. This may be common knowledge to some people but the reason I called Vivint is because I'm not in the business of installing security systems. So where I wanted my cameras now had to change because I needed an outlet. Also when they install the panel they drilled through the drywall of my newly remodeled kitchen to plug the panel in. This I was totally unaware about until it had happened. Then when I talked to the tech about "outdoor cameras" he said "Just point the interior cameras out a window." Well all they film is glare.

When I first heard about Vivint I was worried that you guys' prices going be big, but you guys set me up with a promotion that I only pay 60 a month for a whole 60 months. I love your guys' support. My sensor went out. You guys came out and fix it for me for free and gave me a month free. Thank you guys. I love you guys. I will be a long time customer.

When I say Darryl ** came to my home to install my service both times he went above and beyond his call of duty. I think he should do training for the other techs. He was wonderful.

Everything has been great so far with Vivint other than the one smoke detector going off randomly in the middle of the night. We have the video monitoring, the light switch that turns our light on and off when we unlock and lock our house, the overhead door, and the fire monitoring. We like Space Monkey, being able to use our phones to turn up our heat and turn on our air conditioner and lock the doors. There were two guys here for the majority of the installation and they explained everything very thoroughly. They got everything set up on our phones and computer. Our sales guy was really awesome. He came back a couple of days later just to make sure if we had any questions or concerns.

I decided to purchase Vivint's basic features and the pendant for emergencies. Their installers put the unit in and explained quite a bit on how to use the system, but I didn't really comprehend everything that they were saying. Then a young lady came out and further explained how to operate all the features, and I'm still learning. But so far, my experience has been fine and I've already recommended them to a friend.

The salesman was very knowledgeable about the Vivint system and had a great personality and explained that he wasn't here to take food off my table and didn't want me to buy anything if I couldn't afford it.

We used APX alarm systems and then they transitioned into Vivint. I really like the service for my medical alert system. I have a medical condition right now so if I collapse I can just press it and it will inform Vivint so they get to coordinate emergency service to come to my home. I'm very satisfied. My interaction with their sales rep was not even stressful at all. He was very careful to listen to our needs instead of just selling us an alarm system and just focusing on a commission. He was more of a really getting to know the necessities that we needed as a family to make our home a much better-equipped for emergency situations. Like, the first one is my medical issue, and then, the second one is home security.

Vivint service is soooo cool. This is one of the best things I've done for my family. I highly recommend this service.

The technician was extremely helpful with installation of new carbon dioxide detectors. He also went the extra mile and checked our entire system. He fixed our disabled smoke alarms and ran a full system's check. He had fantastic customer service skills. Informed us of upgrades that might help us maximize our experience with our home alarm system.

I am extremely happy with Vivint's outstanding customer service. They made sure my ongoing thermostat and HVAC unit issues were fixed and I was completely satisfied and happy with the services. I am forever a loyal Vivint customer!

I live alone and was looking for a security system. I went with Vivint and got a service package that included doors and windows monitoring and motion and smoke detectors. Everything went fine and quickly during the installation. I'm completely satisfied with the service.

We have been with Vivint for about 4 years now and feel safe. Equipment is great and the service is top notch.

Ever since we 1st started with Vivint, their customer service has been amazing. They are very courteous and explain everything to you in detail. I recommend Vivint to my family and friends when they ask me about home security companies. Thanks for everything Vivint!!

Vivint is excellent. I got their automation, surveillance, and burglary detection system. Their sales rep was very friendly and very professional and the individual who did the installation knew exactly what he was doing. They are the best alarm company in the country. Everybody should have Vivint.

I got a service package from Vivint that includes a thermostat and a door camera. The sales representative was informative and the installation team was good, thorough, and clean. I'm happy with the service so far.

The house I moved in has Vivint and I continued the service. The price is a little high, but they gave me a $10 discount per month for me to continue. I have the window-break and door sensor. The system always says that one window is open, and Vivint sent me a new sensor, which I don't think is the same one as the one we have, but is still working.

Vivint is on the ball and the response time is much better. When the alarm goes off, they call. When I call them, I don't have to wait. Although I like Vivint, the way I got it was a little underhanded. I had ADT at the time and the salesperson came and said he was upgrading my ADT system with a new box and everything else. So I did that. Then I realized somewhere down the road that I no longer had ADT and now have Vivint. So I had to cancel ADT. I called the salesman on it and he didn't know what to say. My husband and I numerous times said, "So we're just upgrading?" And he was like, "Oh, yeah. It's just an upgrade." But it's a whole new system. But the service is great. Love it. I would recommend Vivint now that I have it.

I just want to tell the world and the city of San Antonio that if you need a system Vivint is the way to go. Both of the guys that came out to my house were great and know what they were doing. I was in bad shape because they had just broken into my house and my daughter was alone. But they took care of everything and put a smile back on my face!!!

My Vivint service package included two cameras, two power sources that can be controlled on and off through the app, and the normal monitoring of the doors and windows in the house. I do have a carbon monoxide monitor and also a window breakage monitor. The Vivint sales representative was sharp, good, and well-trained. The pricing was pretty much half of what I was paying anyway so I got more for the same cost. It did require a seven-year contract though. The installation happened the same night and the team was good. I’m very satisfied with the service so far and I like the way they respond. I actually had an alarm go off and they handled the event very well.

We got involved with Vivint some time back when Vivint wasn't its name yet. We had all our windows and doors done and then have the alarm. The service so far is fine and their sales reps have been knowledgeable, explained the service levels, and were easy to contact. Everything’s going pretty well.

We’ve got doorbells, cameras, smoke alarms which worked really well and screens that lock from the inside from Vivint. The installers did everything they were supposed to – only they switched the wires for the back door and the front door so when I open the front door, it tells me the back door is open. It's not a big deal and I’m really satisfied. The people were really nice and the few times that I have accidents, they called right away over the intercom to find out what’s what and I’ve been really happy.

It so happened the tech had been here before. He is always professional and very trustworthy. Has a great knowledge about what and how he's working. Thank God this company cares for us enough to have employees that care what they do. It's hard to find. Trust me. :)

We have a smoke alarm, a door alarm, a camera, and a security in the garage door entrance to the house and the back sliding door. Their sales reps from Utah who came in my neighborhood and demonstrated the system were very professional. Their installation team was very nice, too. They’re friendly young guys. I’m happy with Vivint.

I’ve had Vivint for seven years already. I had a problem and they wanted to put in the new smoke detector and charge me $50 for it. I balked so they said, “Well, if you will sign up for three more years we will put in a smoke detector for nothing.” The service is great. They treated me all right and took two months off. The installation team were good people. I can talk to them. They know what they’re doing, take care of me, and move on. However, talking to other people sometimes is a little bit troubling. One time, I had to call them because my credit card has been compromised and so I got a new card. I wanted to call them but I couldn’t get in. They put me on hold for 35 minutes at a time and so finally, I just quit trying. I thought they’ll find out when the card’s no good and they’ll call me and they did and it was taken care of. But this last time I called them, I got in right away so they’d made some improvements in that regard.

I was considering upgrading my security system, so Tyler's visit could not be more opportune. As a Sales Representative, he was very nice and he explained in detail all the advantages of Vivint, so I decided I wanted in. I thought the installation would be a few days later, but no sooner did I agree to upgrade, Kendall, the Installation Professional, arrived. He was very nice, too, and he got everything ready. He explained what we needed to start using the Security system. My family and I are very happy and grateful to Vivint, for having such a good service and such fantastic team members, Tyler and Kendall.

I've got the doorbell alarm, inside camera, all windows and doors, the garage door opener, CO alarm, and smoke alarm from Vivint. So far, it's been working very good but once in a while I get the odd error message that the transmitter for the garage door opener signal gets lost to my alarm panel. But other than that, the two gentlemen that come to the new house I bought to reinstall it was very good. The only thing that annoys me sometimes is the app on my phone. When somebody rings the doorbell of my house, it comes off on my phone and sometimes that's very delayed. The video signal only gives that little circle that's like it's trying download. By the time I answer the doorbell, the person is already walking away so there's a delay with the signal somehow. But overall, Vivint is very pleasant.

Very knowledgeable and explained everything we needed to know. Will definitely recommend Vivint!

We have Vivint for years and we have their door sensors and basic alarm system. I’ve been well satisfied with their service and I have no complaints at all. They called last week and they're courteous and friendly whenever they call.

I got the package with the doorbell camera, alarms, and motion sensors in the house and fire and CO2 in the basement furnace. So far, the service has been good. When I did an upgrade for the doorbell camera, I called them and they gave me a schedule when the guy would be here. It went really well. The guy came and he was on time and took care of it. He added the doorbell camera and upgraded the panel to the one that supported it. I would recommend Vivint, but I wish their prices would go back to the early 70s.

I was referred by a friend to use Vivint Security System to protect my home. I had to move from my residence, but my new residence was not ready yet. I called Vivint to send a service technician to take my alarm down. I am a disabled veteran and I'm not supposed to bend down because I have back and pelvic injuries resulting from military service. I told the customer service agent to please send someone out. She put me on hold for 32 minutes. I had to hang up the phone because I had a doctor's appointment. No one was sent to my house, so I had to take the equipment down myself and I was in a lot of pain. Vivint still billed my account after I asked for a suspension.

It seems as though my system simply needed only a "reboot". Bernie the tech took his time listening to my concerns and what I believed what was happening. He agreed and explained the technical part to it which was still a bit much for me to fully grasp, but we met in the middle of understanding. I appreciate his professionalism! Problem fixed!

Excellent presentation, installation timely and professional. Would appreciate commenting further after more experience with the system.

We're happy customers of Vivint. We’ve used it for over four years and haven't had any problems.

I switch to Vivint after dealing with another security company (which was a nightmare). From the get go Vivint was professional, truly caring about me and my family and did whatever they could to make me happy. Drew ** in sale took very good care of me as well as both techs that came out!!! Their equipment is top notch but their customer service is even better. I plan on being a lifetime Vivint customer and upgrading my house with them every time some new technology comes out! I wish I could give them more stars but this is all it will allow me. Thank you Vivint for actually being a true to your word - honest company!!!

Vivint's service was pretty good. I got from them the alarm, monitoring and house alarm. However, early this year I started having problems with one of the front door sensors and this hasn't been resolved to date. I've had conversations with the reps. They've sent me three different front door sensors that I installed and activated myself with help from the technician over the phone. None of them work. The technician actually came out here and installed the fourth one, but it quit working six hours later. So I'm waiting for them to come back next week to install it again, and if this one doesn't work, I'll just cancel the service.

Upon contract renewal I was guaranteed 2 cameras, and the installation service. They left both cameras sitting on a table and counter and left without installing. Now they are saying the contract is valid, after they failed to provide service.

I've had great satisfaction with Vivint. I got their doorbell with the camera and glass breakage sensor. They've also put sensors at my doors and smoke detectors and alarms. Max, the sales rep, was excellent. He was with Tessa, a trainee, and she was nice. The installers have been very nice, polite and professional. When I once opened the door but had forgotten to turn off the alarm, Vivint has been very prompt to respond and they were right there asking me who I am. Their security system has given me more comfort knowing my house is secured. And when I'm in my house, I feel more secure if somebody's trying to get in. It's an excellent service and I've recommended them.

***BEWARE, DO NOT USE VIVINT*** We signed a Vivint contract almost 1 yr ago. Brady ** was the rep who came to our door. He has been with the company for a long time he told us. This is a hard sell type of deal they make with you in the evening hours at your house. As part of our "special" deal we were to receive a doorbell camera, interior plug in style camera and 2 outdoor cameras. When you sign the contract they tell you the installers are in the neighborhood and they can install same day. This is true for the panel, doorbell and interior camera. However we were told the outdoor cameras come later.

The previous homeowner had the Vivint alarm system installed. I have the windows and door sensors and the keypad. The one time a guy went out here was a couple of years ago to install new stuff. The Vivint team are wonderful people.

Service has been great much better than my previous company. Will consider renewal.

My wife had Vivint set up and we got a package that includes controlling the system with my phone, electronic locks, and the doorbell camera. Everything was good when the Vivint installation team came. Whenever somebody’s come out to the house to do anything, they’ve been very professional, very knowledgeable, and get it done. It's been a very positive experience.

Very pleased that Ty stopped by last evening. We are now safe and secure with our new system. The installers were very professional and knowledgeable.

Charles, our installer is such an asset to your company. He is genuine, respectful, loyal, courteous, kind. Appears to be a very hard worker and takes customer service to the ultimate. Job well done Charles!!!

I haven't had many problems with Vivint in the year that I have had them. I put in a call to have a tech come out because I had new windows put in and he reinstalled my window sensors and fixed the intermittent problems I was having with my garage door. He was very honest and courteous. A real pleasure to deal with. I wish more companies hired the caliber of people they do. Thanks. It was a pleasure.

When we were searching for a new home, we knew that we would install a Vivint security system based on the recommendation of my daughter and son-in-law. We found our new home and the Vivint technician that helped us out was excellent! Everything was explained thoroughly and installed expertly. The process took hours but the technician never tried to rush his job or take shortcuts. Thanks Vivint!

The young man who came out today, Bryan **, was awesome. The moment he walked in he greeted himself to everyone. He was calm and he knew his job. He had great communication skills. I would put him in management at my company to train others.

The first tech didn't leave the keys for the first door lock. The tech was good. He knew his job very well and was very well polite.

I got the window and door sensors included in Vivint's service package. Their installer was really sweet. He explained everything and I trust him. I had some more sensors I wanted and they sent him back and I was glad that he came back. I'm very satisfied.

We changed to Vivint due to the services added and price. Their salespeople and installation men were extremely polite, clean and knowledge and very fast. Would highly recommend this company.

Topnotch company. The whole process from the salesman, Zach, to the installation Techs were outstanding.

I have already recommend this service to everyone I know. Great customer service, great experienced, polite technologist, & equipment is flawless. Love you guys.

We've been thinking about a security system for a while and Vivint seemed like they had good service. So far, we're very satisfied. Their reps were very good from that first visit and with the few phone calls we've had. The installation team also did a great job.

We've had some burglaries in the neighborhood and we were going on a two-week vacation. It was the first time there wasn't going to be somebody living in the house since there's always been relatives or somebody living with us. So we decided maybe it was time to have a home security system. We got the basic alarm system from Vivint, which we heard from our neighbors. We're very pleased with their service so far. The installer was very pleasant and helpful. He spent a lot of time making sure we understood everything and how it was going to work. One day, we had the maid come in and she didn't have a code. We got a phone call from Vivint, and everything was taken care of in a very expedient manner. We learned our lesson so that won't happen again.

We have the doors, windows, garage opener, fire detector, and smoke detector from Vivint, and I'm pretty satisfied. The only thing I've had problems with are the cameras. They went wrong twice, and had to be replaced.

I must say that giving have super passed all my expectation. It's easy to use and very effective. Plus they have the best support team and installation I have ever experienced. I recommend vivint because it's an amazing security system and extremely affordable.

I'm a widow and live alone so I got the alarm system and the emergency buttons for me to wear from Vivint. Their sales rep was very personable and helpful and had the system installed immediately. The installers were very professional. When I had one problem, Vivint was out here to fix it immediately. I've been very happy with the system.

The Vivint installation team put alarms outside my building, shed, and all throughout the house. I’m an old veteran and that stuff’s hard for me to learn but they showed me how to work everything. This one guy was real patient with me. He knew I wasn't as sharp as a knife but he took his time. Time Warner came to my house to hook up my TV, and told me that they'll get me security, so I should quit Vivint. I told them I'm not going to do that. The guys from Vivint were pretty nice. I like them, and would tell anybody that they should get Vivint.

Would highly recommend this company (Vivint) equipment, installation personnel, and all office personnel very professional. I have been with Vivint coming up one year now and have never had a bad experience. When they have told me they would do something it has always been completed in a timely and caring manner.

My son was looking up some alarm systems and ran across Vivint. We then set up a consultation meeting and joined up. Everybody at Vivint has been very kind and professional. We have the basic package - three cameras, including the one with the doorbell. It has the standard motion detectors within the house. At this point, our cameras are going offline on and off. The doorbell's not working so I called Vivint the first time and they gave us a free month. I called their office and they sent someone over who tried to fix the problem. It was online for two days and then it went back offline, so the doorbell's not working at this point. Hopefully, they'll fix the problem today and we'd get the software up and running.

The team that installed the equipment was good and I don't have problems with that. However, lately I had three false alarms from a bad motion switch in the hallway. They couldn’t make it work and they finally had to take out. So my bedrooms, internally, are not protected. I'd like to have it back though, but they couldn’t find one that worked. It was going on all the time.

I was so unhappy. I ordered an upgrade. I was to pay $198 at the time I ordered. I was charged $298. Got a refund for the $100 four days later, but not without costing me $35 penalty for over limit. Then my camera did not work, which I was told was a "glitch" in software. They did not know when they could fix it. And finally a tech named Chad came and fixed it all. All is working fine. Thank God for Chad.

I just bought a home and needed security so I got the basic package from Vivint since my brother has them as well. So far, I'm very satisfied with the service. When the alarm automatically goes off, sometimes they contact me immediately.

The crime rates are going up from where I live and there have been a lot of robberies so I decided to get the system from Vivint. We got the doorbell, fire alarms and window alarms, and their sales rep explained everything very well. Their installation team installed it quickly then they taught me well how to use it. It was easy, and I didn't have to call to ask anything. I like the way that I can be somewhere else and look at my home from the doorbell camera. Choosing Vivint was one of the most important and best choices I've done in my life.

The tech was on time. He was very helpful. I would utilize him again if I were able to chose him as a tech.

I had a perfectly good alarm system. This gentleman from Vivint came into my house, told me that I need a wireless situation because burglars can cut the lines, which made sense to me. I said I wanted to check with my existing service because maybe they have something, and I just never had updated. Even though I kept saying that, he ignored me and then I got a phone call and I did something else. The next thing I know, these guys are going through my house, ripping into the old system. Obviously, we're not very aggressive people so I said, "Well, I guess we're getting a new system."

I have from Vivint the wireless window break, security camera inside and a door lock. They also replaced my old ADT hardwired window sensors. We had issues the first few months but they got it all worked out, so we're happy with them. The sales rep during the initial call were nice and I received what they promised. The installation team has been great too. They came out several subsequent times with the problems we had troubleshooting and were very caring about it. The technician that we have had out to our house numerous times has been very helpful.

The salesman was very knowledgeable and helpful pointing out options to replace the existing wireless alert system I was using for an alarm security system. I was happy to have it installed within hours of completing my agreement. Fast, friendly and cleaned up afterward. Thanks.

The service technician was knowledgeable, friendly & professional, & presented a very positive reflection for Vivint.

I got Vivint's standard security and camera in the house and so far, the system is working good and I was very satisfied. Their sales rep was a nice guy and their installer did a really good job and worked fast. He knew what he was doing. It's a good company. However, they were hard getting a hold of at first. But since I managed to get their number and if I keep it, I can get a hold of them.

When everything works fine, I love it. I enjoy controlling it from my phone and I can see what's going on from anywhere. Everybody I've talked from Vivint has been nice. There was a guy who came last year. He was nice and very knowledgeable. He had to change the panel out because the previous owner didn't have all the stuff that I had now. I got a lot of the free stuff because a lot of them was already in place. So when I activated it, they gave me the doorbell cam and some others.

I was pleased with first group installing components. They rushed to get rated before test were made to make sure everything worked and they broke my garage door and never submitted a work order to have it fixed. Otherwise if you ask to have something done that is appealing to the eye and not left to chance that it will hold they will do. I am happy in general with the work and the people that Vivint sent to my home to do work. They were friendly, trustworthy, hardworking and willing to do what was necessary to make system operate correctly. Again thank each and everyone who came to make sure all is well with my system.

My package from Vivint includes three door sensors for three doors, a panel on the wall, a camera, and a little light switch that I plug into the wall. The reps were very good, and the installation team did the best job. They cleaned up after themselves, and were very professional. However, when my panel went down, it took them about a month to get out and fix it. That's the only complaint I have, but they've fixed it. They even went ahead and upgraded my panel, as well as give me three months of no bill on it. They were very good with me.

So very happy with my day and my service I received. Very courteous, polite and knowledgeable. A true pleasure to have service my alarm upgrade. Thank you Vivint.

Amazing service that keeps me coming back to Vivint for 10+ years. No hidden fees, great manners, and clear instructions on how to use devices. Customer service is the best. Nice and patient no matter how many times I ask the same question. Will not be going to any other alarm service anytime soon.

The first Vivint installer did a good job with installing the front doorbell video. He was unable to install the thermostat so we agreed to another camera for the back door. He did not follow up with that installation. Corey, the 2nd installer did a professional job given the challenges of our 90-year-old home. However, the outdoor tubing he used could have been better. I recommended Vivint to a neighbor.

I had a local security system, J&S Security, in my house in Florida. When the guys from Vivint came in and showed me what they had, I decided to go with them instead of the other security system. Their sales reps were really courteous and good. They discussed the system with me and tried every way they could to resolve the situation. Their installers did a good job doing what they were supposed to do and showing me what they did. Their price is a little more than what I like paying, but their service has been good. With the other security service, the price was about almost half of Vivint's, but I didn’t get as much. I've had approaches from other security deals too, but I hadn’t changed because the rate that they want is the same thing Vivint has gotten me.

I have Vivint for my 3 doors (front, back, and lower level), window downstairs, upstairs living room area, and I'm pleased with their service. I have been contacted about changing security providers, but I prefer to keep what I have, and it works for me.

My experience with Vivint is very bad. Most of the time when my door lock is not working, I will call them and it will take forever before they send somebody. I’ve never enjoyed it for three months straight. I’m just waiting patiently for the contract to be over and I will be done.

We got the door alarm, glass breakage detector, and thermostat from Vivint. We then added something else the last time they came by, and would've gotten video cameras, but my computer was too slow to carry it. We were really unhappy with Vivint during the first year, but they came back recently and did a better job. They got things corrected, and we are relatively pleased with them right now.

We've had Vivint for about 4 years. We have always had excellent customer service whenever we've called with questions. We recently had new windows installed that were in need of the existing sensors reinstalled. They had an installer at my house within a day. The installer, Brandon, was professional, friendly and helpful. He even did my requested upgrades that same day even though we're not previously schedule. Great sales technique without being pushy, instead keeping it informative. We are very pleased with their service and will recommend Vivint to everyone.

I won't review the system or customer service until I've had the system installed for a while. So far, the controls and equipment seem pretty intuitive and easy to use. I'll focus on the sales and installation experience. The sales rep did an outstanding job explaining all of the available services, equipment, and capabilities. She was very patient in answering my many questions. I think we sat together for about 2 hours!

The service package I got from Vivint included medical and fire alerts. But when I sold the house I had it installed, I had some controversies with Vivint, wherein they were going to charge me so much. But we worked it out and I didn't have any trouble when I told them I'd pay that amount for another contract period. So we negotiated a price. Then about a month ago, they upgraded everything. Now, we are about halfway through another contract.

The installer was great. He was very professional and knowledgeable. He showed up on time and took his time to do a great job installing our security system. As we expand our security system I would like to use the same installer.

I love the service! At the beginning, for some reason, the system would shut off about four times. Everybody at Vivint was always nice, and we got along well. They have a real quick response time. It’s interesting though that a bird hitting the window can set off the alarm but I had a tree fall on the house and it didn’t do anything. The doors are really where my worry is, if people shake it or come in it. Still, I recommend Vivint all the time. I’m buying a new house and I will probably select Vivint again.

Vivint has a great product in home security systems. They are technically advanced and provide an easy comprehensive product to its customers. The representatives are knowledgeable and patient in demonstrating their product. The Vivint experience is wonderful.

Our house can be very accessible - we have a deck, a kitchen window and a dining room window. So, we got Vivint, and any time their guys came out, they were very nice. I recommend and tell people about them.

The technician, Matt, came to my place on time. His conduct of service was excellent, professional and with integrity. He was very friendly and knowledgeable. He was able to diagnose, inspect and fix the problem, efficiently and on a timely manner. I would highly recommend to others. His good conduct and good image left behind is a reflection upon Vivint.

Sales was very informative, install very quick, explanation of product was clear. All done by personable, knowledgeable professionals.

I purchased door and motion sensors, and the control panel from Vivint, and have had a couple of occasions when the alarm has been activated. They have responded immediately and has resolved adequately. I've had problems with my door sensors and they’ve come to replaced them. Although they're not that close, I was able to schedule, and they came on time and did what was required. They have provided excellent service and I'm very satisfied.

I am a happy customer and would refer my family and friends to this company.

If you're interested in thinking about getting a new security monitoring service or shopping, you're around for another one. This is one you really should consider. I called my old service to see what they could offer me, but comparing apples to apples. I believe I made the right decision. I had my previous security monitoring service since 2009 and I saw what was offered to me by the new provider. I made the switched after crunching the numbers.

Your representative was very well trained in the business and explained everything to perfection. I feel so much safer now, whether I am at home or away. Thank you Vivint!

The salesman that sold me the product told me things that were not true. The system worked for about a month, then slowly started to not function correctly. Made a call, late one night because it continued to become a worse issue. (Examples: The door bell camera wouldn't notify you until 20-30 minutes after detecting someone or someone ringing the doorbell. So that automatically makes the microphone to talk to the person useless. Who would sit there at a front door for 20-30 minutes?) They suggested an update. So we did. Worked for about 1 day. Started having the same issues. Called a few days later. Nothing new. I threatened to stop paying for a service that didn't work.

I have Vivint's automatic front door lock with the keypad, the doorbell camera, two indoor cameras, and two window sensors. There's also a sensor for carbon monoxide and the glass break feature. I saw that they had an option for the other cameras for the inside of my house, so that’s what I went with. These were my personal preferences, and now, everything’s running smoothly, although I can't say the same in the beginning.

We got the basic alarm and thermostat from Vivint. Any technician from Vivint that's come out to our house has been good. Also, the installers were quick, knew what they're doing and cleaned up after themselves. It was a great experience.

I can honestly say that both the sales rep and the installation tech provided great service from beginning to end. My service was installed in less than 1 1/2 hours later after purchase, as well as the tech cleaning behind themselves.

Didn't feel like we were forced to buy the product, but felt like it was explained well & honestly. Both guys were very polite & friendly. Felt completely comfortable letting them in my house, & that is unusual these days. They did their job very well.

I've had a great experience with Vivint. When something is wrong with the system, their people get on top of it, and fix it pretty quick. I've also had false alarms, and they were quick in calling me.

So far we have been very happy and feel much safer in our home and away. We house exchange students and safety is extremely important to us.

Rep very professional and knowledgeable. Not sure how to rate system yet. This is my first time but I love the app on phone. Super great.

I would recommend this security to anyone.

It was a pleasant experience from sales to installation. I had an active security system and I wasn't looking to switch providers but Eric ** came to my home and his kind personality kept me engaged so he was able to start the conversation. I hired Vivint that day and the system was installed two days later and I'm already enjoying the added safety I get with Vivint. Highly recommended by me. I'm sure you can find cheaper but I don't think you'd find better. Loyal customer for sure.

Had system glitches with the co monitor and lamp module. Curtis was very professional and represented Vivint professionally.

Brandon ** came to check my system. He introduced his self very professional, very polite, and answer all questions. I would highly recommend him. Vivint has always been there whenever I needed them. I would highly recommend Vivint. Thanks.

We got Vivint's basic security alarm system, which has the feature that lets us know if the front doors are open or close. It also has the glass breakage feature and the video camera, which we love having. When Vivint's people installed the system, they did what they said they'd do and did a great job. They also cleaned up, and it didn’t take very long. The equipment was state of the art and it's great. When we've had a problem, they’ve taken care of it, and if we set the alarm off accidentally, we know they're going to come on that line and ask what's going on. That’s what we want. They came to our home again, we gave some referrals and there was a $50 referral fee, which was real nice. It was an extremely satisfying experience. We love Vivint and we recommend it.

We had a glass break sensor that kept going off. We notified Vivint and they responded immediately. The service professional was very confident and professional. He was willing to listen to all my questions and explained my problem. My mother was delighted to have such a pleasant young man on the service call. I would recommend Vivint to anyone looking for a security system.

Great company, great installation, lots of options, customize to your needs.

Vivint, not only have the best rates, but also one of the best customer service. I have recommended Vivint to everyone I know without hesitation because I have had the most wonderful experience in the past 8 years. Go Vivint!!!

The entire experience from the sales rep who explained the system to the technician who installed the system was extremely positive. Our questions were answered and if we did not understand something, they took the time and explained things in detail to us. The technician took a lot of time with us to demonstrate the system and answer our questions. We are older people and are not up to date on the latest technology. We are very pleased.

The salesman was very nice, as was the installation team. The only issue I have with this process was the SPEED at which it "had" to occur. I asked to postpone the meeting to the next night because I was not home, and because I think that a commitment of this type requires time to discuss between husband & wife, but we did not have a chance to do that, not In a manner in which I would have been more comfortable. Therefore, the night turned into a 5 hour installation that we were not prepared for, and that I was not here for, and now I have to rush to cancel my existing security system before the first of the month. That... at this time... is my only complaint.

Fast, friendly service, answered all my questions, respected my home and made it easy to get it installed.

Our experience with the Vivint representatives were amazing. Both Cameron and Ryan were very professional and very knowledgeable of the Vivint security system. We are going to recommend Vivint to our family and friends. Thank you both.

I got Vivint's inside and doorbell cameras, and I also got sensors on all of the building doors. The sales reps at Vivint have been very helpful and pleasant. The installation went very well, too. A couple of guys came out to install the system, and they were polite. We chattered and they knew what they were talking about. I got what I expected from Vivint and everything works.

After reviewing doorbell cameras I found out that Vivint provides one. It requires the upgraded Vivint Sky panel. My service representative, Tunta **, was just superb! He arrived early in the three-hour window provided, did a great job installing both the new panel and the doorbell, and took his time explaining everything and letting me check out everything. The doorbell camera is superb -- very clear color picture, allows two-way voice from my iPhone, and keeps a video record from the time someone approaches the door, which is great. Because so many parcel deliver people drop the package at the door and then ring the doorbell and leave, this will let me check without racing through the house to answer the door only to find no one there. And of course for security, it's second to none. And I like the new panel as well.

Nick was the most professional person I have encountered while dealing with my personal business. He was very polite and knew exactly what he was doing. If you are extremely lucky, you may get nick as your service member and you will see also.

Vivint Security System is one that I highly recommend for the home. The cameras provide good quality views on a wide range. You're able to arm the system with confidence without having to rely on numerous numbers. Their sale rep as well as installers are knowledgeable, respectful and ensure that you're comfortable operating the system before leaving.

Installation was good. Keep up the good work and Rilley is a good person and is good in his Job.

From the salesman to the installation was a great experience. We love the peace of mind that the security gives us when at home and away. It is very affordable for the peace of mind that we now have. The doorbell camera is the coolest feature ever. I never miss anyone that comes to the door even when I'm not home. I highly recommend this system!

I just want to thank your company for the security and tranquillity you provide to my family.

We have had our system for 7 years. From day one we have never had a problem getting ahold of anyone and the system has worked for us a few times that we have needed it for fire. Most recently it detected a light smoldering at 2:30 am before it actually ignited and our hard-wired system that came with our home when it was built DID NOT catch it! The system tells you what area the fire is and the company is immediately live over your panel. It is so loud you can hear the personnel throughout your house. This system totally saved our home and will always give me peace of mind while sleeping and while away! If we had not been home they would have contacted the fire department who would have been here and saved our home. Thank you.

I've had Vivint for several years and I love them. I mainly have the security feature and the emergency thing. It was set up with fire detector too. I'm 73 years old and my handicapped daughter, who is 57, lives with me. I know that when we set that alarm, I don’t worry. Once it goes off, the sheriff gets here. When we do it accidentally, I would call Vivint and we'll be good. Their staff are great, helpful, and very knowledgeable.

Technician was on time. Called ahead to confirm appointment. The install of equipment was neat and professional and thorough.

Called regarding a concern with the system. They were able to set the field rep to my schedule. The field rep was very professional and courteous. Answered all our questions with common sense answers and did not use technical jargon to try and confuse the issue. I would recommend those looking for a home security system to go with Vivint. I feel my house is safe 24/7 and am able to get support when needed.

Having a hard time with arming and disarming system. Needed more time with reviewing it before the installers left.

Thanks again for your excellent service.

The sales rep was very good. He followed up and answered my emails when I emailed him, which was helpful. The first installer did a half-butt job and somebody had to come in later and clean up his mess. I have recommended Vivint to my son. They were supposed to give me a credit but it's been several months and I'm still waiting for that.

My customer service experience with Vivint has been great. The sales rep tailored my equipment with the things that I needed. The technician Peter was quick and very detailed on explaining how to use the system. I would recommend Vivint to my friends and family. I give Vivint 5 stars.

Very nice system! More bang for your buck! A full smart home security system, with cutting edge technology, that is priced a lot less than other systems on the market. The installers took their time and did an awesome job installing the system. Super nice service reps, who are very helpful explaining everything and how to work Vivint's user-friendly system! I am convinced Vivint is the best home security system on the market!

Somebody from Vivint came to our door, and my husband took a message because he knew that I was wanting a security system put in our house. I was gone for a few days, and called them when I got back. We have a camera and two master locks included in our service package. Scott, the sales rep, helped me decide if we needed these features. I love the service. I'm 70 years old, so I had a hard time adjusting my thermostat a lot of times from heat to cool, which I have to call and ask for help. Then, my batteries went out on my door lock and I had to call and find out where to get the batteries. Also, we broke it as I'm getting the batteries out and I ordered to get the parts and Vivint sent them to me. The people at Vivint have been very helpful. They have great customer service.

The technician arrived on time, explained the tasks to be performed. He tested and explained how to operate the new equipment. He was professional and represented his company well. I would recommend Vivint to my friends and family. I have used Vivint as my security provider for several years.

I had ADT but I wasn't that impressed with them. And since what the Vivint sales rep offered sounded really good, I decided to get them. The rep showed up on my door and the system was installed two hours later. It was that fast. The installation team seemed to do a good job. They've put a camera in my doorbell and in my house. ​They gave me something I can use to turn the lights off and on. They also gave me a Space Monkey, hooked up all the windows, and put in glass breaking sensors. My two doors were not even hooked up to my old system and they told me that my old smoke detectors weren't hooked up to the fire department, which I didn't know. They then hooked all that up.

Kyle who sold us the service and Ryan who did the installation were excellent. Kyle was on time for his appointment and explained everything in detail. Ryan professionally installed everything as explained, cleaned up and took his time explaining the entire systems operation to us. At this point my experience with Vivint has been excellent!

We have the Vivint security system for a long time. I'm paying $70 a month for a service that I'm not 100% sure about. It's sporadic when the system tells me there's an issue or when there's none. I don't know if it's recording when somebody approaches the property. I can't see it on my phone. I don't know if my cameras are on or off. Moreover, I can't get a technician out here. When I call Vivint and ask for help, they want to have me do a technician's work and I'm not a technician, so I'm not very satisfied.

I was a customer for many years with Vivint. I paid my bills on time. They sent a technician to install an upgraded panel in my living room. It was out of level. In early January 2016 I was told that on 2-28-16 our house was to be sold. I called Vivint customer service and informed them of this. I said that the new homeowner may want to take over the account at that address. I was told by a Vivint representative that it would be no problem at all. "Just call us when the house is sold."

It was truly a blessing to have the Vivint representative today. He was pleasant, knowledgeable, well mannered and just an all around nice respectful guy. Wish all companies had such nice reps. Well done..

Very customer oriented service technicians...

I'm not very happy with Vivint ​right now. I got the doorbell and two cameras from them but they promised me a monitor in the bedroom where I could hear the alarm from. When my wife's alone and in the bedroom, she can't hear anything going on in the rest of the house. Vivint​ said that they were coming up with one that did do that ​but​ that's been over a year and it hasn't happened yet. I also have a problem with the doorbell ringing without nobody even being at the door.

Cory was the best!

We have recently had two great experiences with Vivint. One with Sales Rep (Cortland **). He went out of his way to help us with setting up our upgrade. We would highly recommend dealing with him. Secondly with Tech for Vivint (Denis **) also was very informative, professional and patient. We found these gentlemen to be great representatives of Vivint.

The Vivint Technician was on time, very polite, efficient and thorough. He tried very hard to accommodate my service preferences. Even though it took him several attempts to be successful he didn't give up after the first try. He was patient with training me about the system. When he noticed I was having trouble with taking my old sign out of my yard he did it for me and replaced it with Vivint's sign. I appreciate his services and I'm very happy with Vivint.

We had a great experience with Vivint from the sales through the installation. Very professional and friendly. The service is amazing and our family feels safe with the system we have. Thank you!

The Vivint Team that came to our house were well informed and presented their program in a straightforward manner. Any questions we had they answered or if they needed to, got the answer. Installation was smooth and fairly quick for as extensive a system as we had installed. Love the automation in our home and will definitely recommend Vivint to any and everyone.

Our Vivint system was installed in September. There were multiple appointments and if someone did not show up, then they had to reschedule at the last minute then claim that somebody came. On the day that they set up my account, the camera was on as the guy demoed everything, and it was fine. However, my house was broken into the following night after the installation, and the camera was not on according to their indicators. Then a couple of days ago while I was traveling, my system had come offline.

Did not get my mini iPad. With deal going on.

My contract with Vivint ended on April second of this year and I did not want to renew. I turned down all of their offers and I kept insisting that I no longer wanted their service. About 8 am almost every morning they call me with phantom alarm messages. I have asked them to stop but they persist with the harassment. Please don't use them especially if you are a senior citizen. I am 69 years old.

I asked for help for a panel volume problem. The panel volume was low for exiting and normal operation, but in the event of an alarm, when a Vivint call center member would call in and speak to me on a two-way call, the panel volume was ear-splitingly loud. They have to call in to verify who I am and if help is needed. That is good. However, customer service thought a tech could help me. The tech who came out was awesome! However, even he could not fix the issue. They texted two other techs and even called in for field support. Everyone explained to the tech that Vivint wants it that loud. If Vivint knew from the get go that nothing could be done, from customer service to tech support, we could have saved a Saturday morning and lots of irritation. Vivint needs to get all of their people on the same page. Instead, I am upset and thinking I need to shop around.

I've had folks at work ask me what alarm system I use and I do recommend Vivint. We're happy with them. It's a good deal and they get back to you quickly if anything happens. It's the first alarm system I ever owned in a home but I don't feel like I need to try any others. We have the doorbell, the crash sensor, the glass break and window sensors, and the panel that controls everything. The sales rep was very professional, honest and upfront with all the cost and the requirements regarding the contract. He explained the program and the monitoring system very well. When he didn't know a question, he didn't dance around it. He’d say he'd get back to us on it and the timeliness of getting back to us was good. There are several competing alarm systems out there and I felt that this young man did a fantastic job.

I just got my system installed and I couldn't be happier! The service team was very attentive to our needs and made both my wife and I feel comfortable about adding their products to our home.

I seldom make a purchase without spending time reviewing the proposal. However the sales representative covered everything and did an excellent job answering my questions. The product offered so many advantages over my current system. I went ahead with the purchase.

Sales and install outstanding work. The best group of technicians and the sales rep. that I have meet. Professional even to removing their shoes, I was blown away. Fast, accurate friendly, organized and what else can I say... bar none!

Another company offered a much lower monthly payment. Called Vivint and they made me a better deal. Jay ** was my rep. Very polite, professional and accommodating. Renewal was a breeze. Field professional was awesome too. Very efficient.

An excellent, knowledgeable person. Would welcome him working in our home anytime.

I got Vivint's basic package with the video cameras for convenience and added safety. Every time I call, the problems are resolved quickly and professionally. Vivint is a very good group. I have it for 6 years now, and I haven't had any problems.

Vivint welcomes us to the 21st century! Vivint really knows their stuff. You couldn't be in better hands!

Jesse came and installed my security system today. He was very professional and courteous and even put up with my yappy dogs on his heels while he worked.

I can't find my work order. Windows weren't in the system.

I would recommend this company, the service is great.

Elbert and his assistant trainee were very professional and nice in their visit. Glad for them to come anytime.

Salesman and service technicians were great to work with during the installation. Very happy with the product.

We moved into a new house so we got Vivint. I liked their system and their sales rep was really good. The installer was also awesome. The only problem I have is they wanted us to recommend it to somebody and I did. So the very next weekend, I had family my down and Mitchel came back here and showed my niece all about it. She then bought a new house in Medicine Hat and got Vivint. I also referred my friend, Leland, and he went down there and got it. But he forgot to give them my name. Still, those are two referrals that I have given, and I should have gotten a referral thing, but I saw nothing over that.

I got Vivint's basic alarm package. Their sales rep explained everything to me, and their installation team was friendly and worked in a timely manner. I'd recommend this company.

The guys that came to my house were very professional and nice. Great bunch of guys that made me feel safe in my house again.

Ashlyn ** (a very young salesperson) appeared at my door and I could hardly believe how professional she was in introducing Vivint to us. She is knowledgeable about the product and took all the time needed to help us understand every aspect of the program. She came back the following day to be sure we understood everything. She is an excellent salesperson, never pushing more than we needed. We have full trust and confidence that Ashlyn will always be there for us if we need her expertise in Vivint.

Best service for a awesome price. I would recommend Vivint to anyone who is looking for security for their home or business. From the representative to the installers, they were just a great group of people. They explained everything to me and made sure I understood everything. And the equipment is top notch and extremely user friendly. I say yes every time asked about Vivint.

A company that present professional people to represent their business makes or break them. I would highly recommend Vivint from how they handle an issue that I had. No hesitation. They sent their best to clean up someone else mess. I've had Vivint for over two years and the original guys left expose wire in my garage, now I should have called sooner, but ok I totally forgot about it. My husband return home after a year and was unhappy with the expose wires but forgot to call them.

Thermostat install - On time, friendly, good install. Made sure I understood how to use all the features. Somewhere the scheduling got mixed up. Had a date of 4-22-16. They arrived a day early. It's OK though just glad I was home. Not a big deal, just wanted to let ya know. I have been a customer about 7 years and plan on staying a customer.

Our Vivint package has about everything: a doorbell camera, some more cameras, an alarm, and a thermostat. The service has been off and on, though. Sometimes it's great, sometimes it's bad. Additionally, the sales reps are not very good at some things, but they are courteous and they try to help. Nevertheless, I am very happy with the experience. I’m also very happy with the installation team. They came right out, did everything, and made everything work fine. They were very knowledgeable, too.