Vivint Reviews

Louie ** installed my system at my office and we found him to be amazing, knowledgeable, high work ethic and a true asset to the company. I have Vivint at my home and have been so pleased with the system that I had it installed at my office. Everyone likes how easy it is to use and how we can control the thermostat as well, keeping down our energy costs. Do NOT hesitate to Vivint secure your home and office/workplace.

Although I cancelled the service the next day due to financial reasons I have to say that our salesman, Preston **, was extremely professional. He was clear with all the terms and knowledgeable of the equipment being offered. The Install tech was Caleb who was very knowledgeable and professional as well. He even asked for a blanket so he could stifle the sound of the alarm during the testing so that he wouldn't wake my sleeping children. If I was a supervisor looking for employees I would hire them in a heartbeat.

I would first of all like to say that the salesman (Chris) was very professional and not at all pushy for the sale. Very nice and well-groomed. The install technician (Brandon) is probably one of the best that I have ever met. He made comments such as he is proud to be a part of the Vivint company. He really knows the product well, and he covered the system very well with my wife and I. Two great guys. AN A-plus for both of them.

The salesman of Vivint was a good one. I didn’t really want it but that guy was really great. I was in the hole with money rebuilding the house and I didn’t wanna get any more debt, but after he came here he sold like four houses in one area - mine, my mom's and my aunt's. Everything’s good about the alarm system. I can lock and unlock my house from China if I want. If anybody walks in, it'll automatically start recording. I can also do anything from my phone and that’s a good feature. The camera and the locking and unlocking the house is unbelievable. I don’t know too much about other alarm system but I always recommend people this alarm system. I'm happy and satisfied I have Vivint.

We have Vivint's package with the garage door features, remote open from the front door, freeze/smoke detector, and window break alarm. I was going to get the thermostat but I don’t think they could attach to a boiler. The one for the garage door was the big reason for the purchase as I always forget whether or not I locked it. The salesperson, Wes, did a really good job of presenting that feature. He was a great help in selling the products for the company as well as giving us products that we could use.

We have Vivint security for years and we wanted to upgrade. When the service guy came out, he, however, said that none of the features we wanted are available. That was a shame. The sales team explained the service levels but not the availability so that was a waste of time. They need to train their sales team a little bit better. I was disappointed in this experience, but not by the service guy who was awesome.

We had the security and one camera from Vivint. The service has been pretty good. It's much better than what I had and we haven't really had any problems. My alarm before hadn't even worked for two years and they were still billing me. But the reps of Vivint were good. The only problem that we had was when they hooked it up, they cut some wires and I lost my internet. They said they'll send a serviceman but that took about two weeks. Then the serviceman came and he didn't do any better, so I had to hire an electrician. They paid the first time but it wasn't fixed so we had to do it ourselves.

We wanted an integrated security system with touch screen security settings panel, doorbell monitoring, outdoor cameras, indoor camera, motion, glass break, and extras. We are really excited to have this system. Equipment is durable and 100% warranty. Thank you Vivint for helping my family with a solution that we have been after for a few years. Great sales rep and amazing installation rep! Thank you Vivint!

The representatives of Vivint were very professional and informative. Our technician's installation of the system was very detailed and professional as well! Each offered valuable information and were very knowledgeable of the product.

I recently sold my home and was told by the Vivint moves department that it would not be a problem if the new owners took over my account. After about a dozen phone calls with the moves department this process has been a nightmare to say the least. I have been told that Vivint will not have a technician in my area until 3 months from now so I will have to remain the person responsible for the account set up in a home I do not own and with people living in it I do not know.

We had a yard sign included in our package. I called Vivint and had the yard sign and light that was included in my package sent to me but I still have not received my sign or light.

Doorbell camera don't record all the time. Back door lock delay on locking after 1 minute. Have had two glass break alarm and it was false alarm. Still pending to install one more glass break and smoke alarm.

Service was excellent. Dante did a great job!

Tre and Tyler were the absolute best. Tre told us all about the system while Tyler installed the system. Both answered all of our questions and explained everything to my husband and I so it was easy to understand. I recommend both Tre and Tyler because they both made us feel comfortable.

A friend of mine told me about Vivint. I've been with them for six years and their reps have been good and spot-on. So far, the services have been good. The only thing I had trouble with was their website, but they helped me with it. Also, I don’t like the app on my phone as it's not good all the time. I wish I'd be able to lock in and arm my house from my phone somewhere else.

The Vivint sales rep explained everything and I enjoyed talking to him. That's why I decided to have their system. The installation crew did a perfect job and when they left, there wasn't a thing to clean up. When we lost power and the system went out, their team fixed that. They have excellent service and I'm completely satisfied with the system. It works good and I feel safe with it.

My purchasing experience from the past was great, however, I called in about a month ago to re-up with the new stuff and because my service is running out. The guy I talked to was very rude and wasn't people-friendly so I was thinking about going next time with AT&T. But all the installers were great every time they come out.

Vivint's security system works. I've had them for a year and a half and I'm very satisfied.

We have a monitor on the door and a camera included with the service package that we got from Vivint. We like them. It was something we thought we could use and we have. Their service is excellent. Their rep and installation team did a good job. We really like their camera feature. However, if we travel certain periods of time and we have to change the batteries, for instance the door, it's difficult if we’re not in town. So, I have to make sure I check all the batteries before we leave. But it seems they don’t need to be changed that often. We just remind ourselves if we’re going for long periods of time. Overall, it’s a great product and it works for us.

I got Vivint's doorbell camera and window and door sensors. The installation people were knowledgeable and explained everything to us. It's been an excellent experience with Vivint. They were informative on their products and service.

Very nice people. Good at what they do.

Both Sales and Technical sides of this business where outstanding and non-pushy. Very highly recommend.

I would like to say that this company hires knowledgeable, respectful and qualified individuals who are helpful. They are selling a great product which is user friendly. They seem to really enjoy their job!

I'm very satisfied with the service package I purchased from Vivint, it has the security and doorbell camera feature. The sales rep and the installation team were great.

We have everything in the package we got from Vivint for security. The sales rep was very nice and I haven't had any issues with their customer service as well. We've had the system for four years now and so far, their service has been good. I only wish it wasn't as expensive as it is. Also, in the four years, we have one sign for the front and one for the back. The one in the front eventually started deteriorating, so I had to pay to have a new sign that lights up at night put out front. I found that strange as I am advertising for them and I had to pay for that. I told them that but they told me that that was something they didn’t supply, so I had to pay for that. Other than that, we're staying with Vivint.

Everything's fine with Vivint. Everything's good with their reps and a service fellow even came for something and left his phone number, so I can contact him at any time. The installation team cleaned up fine. The device was installed in parts. The majority of it was installed but there was one thing that was missing. And so they brought it back later on that night and installed it. My main complaint at that time was they never told me how to use it. But everything's fine since. I'd recommend Vivint for sure.

It was fast and easy and all staff was polite and cleaned up the mess after installing the equipment.

Everything was great. Service, answer all questions, timeliness, time in which each item was performed.

Replacement part. Great job. Thank much.

Wonderful service. Very professional. I would recommended your services. Thank you.

At first there was a misunderstanding but customer service and the tech made it right and a valuable lesson learned - give people a opportunity to fix things, great customer service, extremely happy! Will recommend tech Steven and company any day!

The only negative feedback I have is the amount of time it takes you to get through to customer service. One time I waited 4 hrs getting transfer to different department.

We had ADT, then we switched over to Vivint. They are much better and cheaper. With ADT, all the alarms were on my windows and doors already, so all Vivint had to do was to connect it. I like the system of Vivint and whenever I call with a problem, they explain it very well and help me out with the panel.

Vivint was the highest rated overall company among everybody when I searched online, that's why I called them. Their service which includes the security, windows, one indoor camera and remote door lock has been good so far. I want to upgrade but it costs too much money. Their sales reps were friendly, though.

So far, I've been very happy with Vivint's system. I wanted their doorbell monitor so I can see who's coming at the front porch and who's ringing the doorbell. It records all the time even if I'm not at home. Then, the glass break monitor allows me to put down in the number of door sensors that I have to have. The installers were professional. But when they first came in, they couldn’t install the doorbell monitor because I didn’t have high-speed internet yet. They told me once it was available to give them a callback and they’d come out and install the doorbell monitor with the doorbell camera. When I finally got high-speed internet installed, I called up Vivint and they sent somebody right out and got the system installed. They have provided great service.

So far I've been happy with Vivint. I use them for security and temperature fluctuations. I had no problems with the sales rep and the installation team were very efficient. Everything is well with Vivint.

Since I just purchased a house I was in need of an alarm system. The young gentleman were very polite and knowledgeable about the product, after thinking for a few minutes I was sold. I love the door bell camera and that you can access the view of the house when you're away. The plus no keys needed to enter the house you do it through the phone or key pad.

Great company, from the phone sales to the door to door salesman, to the installer. Very accommodating, very helpful. Not the cheapest out there, but you get what you pay for. Very happy.

Love Love Love!!! My Vivint Security System! Easy to use! No more worries! Great staff Logan & Solomon! Very professional, personable, patient & respectful!!! Easy to use phone app. No more wondering if I locked the front door.

When our doorbell rang, we thought "Oh no, another salesman to get rid of." Brock introduced himself, explained his mission and the system. What they had to offer. He was upfront and very knowledgeable. We decided to install the system and the rest of the team arrived in a timely manner. They were gentlemen, explained step by step what they would be doing and went to work. They not only installed the system quickly but made sure we understood and could use the system before they left. They even cleaned up after themselves so I would not have extra work.

I'm a detective and was in need of an alarm system on my home but didn't want to pay a fortune every month. The price is reasonable and I love the doorbell camera! It's nice being able to monitor my home right from my phone.

The sales rep was very friendly, professional and not pushing. He explained the offer very clear and with no false promises. The installation was fast and smooth. The tech knew what he's doing and explained the operation of the system very well and in a very friendly and professional way.

My husband and I were not planning to purchase the Vivint smart home system, but after speaking with Ben about the available services and all that Vivint offers – we were sold. Ben was knowledgeable, friendly, and very patient. He answered all questions and provided us with our options. Once we made the decision to purchase the Vivint service, our technician also named Ben came in and took approximately 30-45 mins to do the installation from start to finish (including Q&A, demonstration, and billing). Overall the service was stellar and based on first impressions, we would recommend Vivint to others.

Had a great day with sales & service personnel! Amazed at the technological advances in security since our last system was installed. They had us completely set up in a few hours which was astounding to me. The system is designed to be consumer friendly and was much easier to use than we thought possible. But we were left with several numbers to call if a question did come up. The quality of the system is impressive and I feel totally secure in my home or when I'm away because the system lets you control your surroundings!

System sold & installed by extremely courteous & knowledgeable employees, very pleasant experience.

Vivint came in the neighborhood and their service sounded like a good package. Whenever we blow the device and open the door when not supposed to, their reps call immediately, and I'm very happy with it. Vivint is wonderful.

I have the security, doorbell camera and window breakage package from Vivint and so far, I'm completely satisfied with the service. Their sales reps were very courteous and explained everything before they left the house. One guy came to install and he showed us how to use everything. All in all, It was a great experience.

Vivint's sales reps are easy to contact. When anything needs to be done, they're really good about getting out here and getting it taken care of without charging me too. But they didn't explain a lot of stuff to me the way they probably should have. They showed me how to use the products but they went through it really quick trying to show me how to get in there to the screen. The service itself is fine but they need to lower the contract price for people who have been with them for years.

So, I was trying to relax after a long work week. I told my spouse: "Don't answer the door." He answered the door. I signed a contract just to get the man out of the house; only to have his service tech arrive. His service tech was nice enough, but did a slipshod job. He didn't remove the old system, just installed the new one below it. He never pointed out a cracked wall plate. Later I noticed both, but there was another service tech coming tomorrow to deliver a key fob. I asked him to replace the wall plate and remove the old system hook up. (I had a replacement wall plate.) He was very annoyed by this request.

We have found the literature they gave us is very vague and does not give very good instructions on how to use our new system. Although the reps explained everything, we felt there was too much to comprehend at once and would have appreciated having an explicit manual to fall back on.

We just had Vivint installed a few days ago. The salesperson and technician were patient/informative/professional and have provided excellent customer service. We had a few issues to work through and Vivint staff was always available and responded quickly and efficiently.

Installation was incomplete, as garage was never hooked up as promised! Installer said it couldn't be done! So he just left at 2/3 done. Was never told about the 5-year contract, until the installer had left the house! I should have been informed. Office staff said they would subtract $5.00. Not good enough; too small for inconvenience; was told I could still cancel the service due to circumstances involved!

They showed us how to use the panel and set up our phone. They were very friendly and they took their time to make sure we understood how to use everything. I will give them highest rating.

From the very first encounter with the salesman who was very kind, confident and professional to the installers to the tech who came to tweak the system, we have been very happy with the system. We like the door locks, the camera at the front door, the ability to use our app to control the system, particularly the thermostat and the overall system. My only negative experience is one of the techs obviously did not know the subject she addressed.

I believe I made that clear in my earlier comments. The tech (Mel) was great. He found and solved the problem and stayed a short while to be sure all was working correctly. I was more than satisfied. I would be happy if another problem comes that Mel was the tech you send.

Me and my wife Retha were impressed from the beginning on meeting your representatives. They were professional, polite and straight to the point. Everything was explained, questions answered, and demonstrations understandable. It was a delight doing business with someone so dedicated, respectful and professional. It gives us relief to be able to check our home when away, set or disarm our alarm from the car or on vacation and have the peace of mind that everything is protected. We hope the employees continue their great work. Thank you Vivint.

A very impressive system that covers all bases of home security. The installation was speedy. The Sales associate and technicians were very efficient and friendly which made the installation an enjoyable experience. The ease of use was a large plus with this system. The ability to control this system from wherever I am is also a very attractive feature.

The sales rep was super knowledgeable and so personable. He really sold me on all my products. I had an excellent experience. Dylan the tech... came right away and was super helpful and set us up and made sure we were happy with our service! I had a great experience.

Total package is incredible. I am incredibly impressed by Cameron and my installation tech. They were both very professional and knowledgeable. Put my new system together and installed it so it looks like it was made for my home. Thank you so much.

Whenever there is a problem or I need to address something there, Vivint is very responsive and they always give good responses. The sales rep is a really nice guy. The installers explained the details, answered questions and were very knowledgeable of the equipment. It could be a little less expensive but I’ve been satisfied with their service and I would still recommend them.

Vivint was wonderful while we had their system and it gave us a sense of security which was nice. But we had to cancel with them because we couldn't use it anymore given my husband's dementia. It was hard because there were times when he remembered the code and times he didn't. Also, he remembers there's an alarm or he doesn't remember there is one. So I really couldn't set it because he was uncomfortable because we didn't know how to get out of the house. However, they were very cooperative during the cancellation. Overall, Vivint is a great company to work with and we would have stayed with them.

I've got an alarm, motion sensors and door activators of Vivint in my house and another system in my business. I had a great experience with their sales reps and they did a good job. The installation team showed me how the system works and stayed until I mastered it. They were professional. I recommend them to everybody. In fact, my sister-in-law when she moved yesterday I got her to get the system.

Love this. Easy to use overall. Safety system at my age. Really user-friendly.

I highly recommend Vivint as my security provider, their customer service and quick respond to matters lets me know that me and my family are secure.

Cassidy was hard working and very professional!

First I was told incorrect information by the sales rep. I was told when my contract was up I could keep the equipment and it would be fully functional. After about a month Vivint told me that that was impossible and I would need to pay a minimum of $50 for the rest of my life to have access to the app. Not what they promised me. So after speaking with several people and hours on the phone Vivint said they would not honor the sales rep's pitch and I should cancel. So I did, with the promise that they would "open a damage claim" since I got rid of my old doorbell, deadbolt, and thermostat and I would now be out hundreds of dollars because I trusted Vivint.

Highly impressed so far! Quick install by a knowledgeable professional, all questions answered in personalized lesson after equipment is online, and so happy to find we have a super-easy user friendly control panel that operates this comprehensive security system... totally kid-friendly, which means a lot to us.

Live in Aurora Mo and Mckay our salesman was very nice, friendly, and got us the best deal possible. The system is great and very easy to use. Good quality. Not to mention the tech David, arrived asap and installed the system in no time. Was really impressed by the service! Highly recommend.

The sales rep and escalators were very pleasant. They were very knowledgeable, explain everything very clearly and the installation was a breeze. No mess. Very clean.

Just wanted to thank Vivint for the excellent service we received today by their employee Pablo **. He came promptly at 2:00 pm and stayed until the job was done right, 4 hours later. It was a difficult installation with several complications, but Pablo was upbeat and diligent, and very patient, in working on everything until it all worked properly. He also kindly spent the time to explain the equipment and service to us so that we would get the full benefit of this technology. We were totally impressed by his work ethic and his kindness to us. Thank you for everything!

Terrance **, our salesman, was the most knowledgeable and awesome salesman. Was never pushy, just explained everything in great detail and was able to answer our questions. System installed shortly after we signed the paperwork. Luckily installers were nearby. Have spread the word how wonderful Vivint is!

Great experience. Best customer service and quick installation. Very easy to do business with.

I don't actually have an account with Vivint, but noticed payments were coming out of my bank account from them. I notified my bank and put in all the necessary paperwork. My bank, who could see the payments were coming from VIVINT, said I needed to contact Vivint and if they were a "legit" company I should have no problem getting my money back. After speaking to 7 different people at Vivint, not only did I get nowhere, one employee actually said to me, "WE DON'T ACTUALLY CARE, BECAUSE YOU'RE NOT A CUSTOMER"!!! I had to ask to speak to a supervisor after this 4 times before I actually got through to anyone, and they again said they couldn't do anything for me to stop the payments or get my money back. I would never recommend this company to anyone. They are horrible to deal with and now I am out over $600 for a service I was never even provided.

I got one extra sensor, a fire alarm and a glass sensor from Vivint. The installation team came and did everything. Vivint always calls my family before they call the police if there is a sensor that goes off. Last week I had a pitcher fall and instead of calling the police, they called my son-in-law. He had kids check the house out and everything was okay. I've been with Vivint for so long and I've gotten really good service so far.

With Vivint, I feel very safe. I got the camera, the keyless entry, sensors and other basic stuff. The service is really good, I'm very satisfied with it.

I purchased the panel from Vivint. I've got the security, the thermostat and they gave me a key fob. Their sales rep was very friendly and knowledgeable. I had a previous system and he told me what they could use and couldn't use. He was very helpful. Their installation team showed me how to use their product. They were very professional and they cleaned up after themselves. It was a very good experience. I'm very happy with Vivint.

Very experience. Very Friendly. Very knowledgeable. Kept informed with everything that he had to/going to do. Showed me how everything worked the panel and app. Two thumbs up!

I was told that there would be someone at my home at 8 am. The young man was here at 8 am. Did a outstanding and then he was gone.

I have had a tech out three times concerning my camera doorbell going off-line and I have had my transformer blown by a tech. The tech I had today always addressed me "yes ma'am" or "no ma'am". Before he would enter my home he put on shoe covers. I have never experienced this with Vivint employees and some other businesses. Once I explained my problem with the doorbell and that the electrician who installed the transformer was tied-up on a job, Vivint Tech said he could take care of it, and I mean he did. He explained other transformers I had that I didn't know I had and no other electrician ever told me. The questions he asked and the information he gave me concerning electrical wiring informed me this man knew what he was talking about and he did an excellent job without huffing and puffing about the job and it didn't take him long. Great Job!

I feel that the company is offering a good modern system with great features for a very reasonable price.

My sales rep Ben was terrific. His easy going attitude, flexibility, knowledge, and humor made doing business with him easy. He was able to explain and show us the importance of the technology and how it would work and protect our family. His use of open-ended questions really helped to diagnose our needs. Ben also was able to have the installer come the same day to get our new system up and running.

When I come in the house for the evening, I have to manually lock the door instead of my cell phone automatically locking it. When I leave if I'm not right in front of the door, it won't automatically lock.

First, let me congratulate the Vivint Company for hiring the best people. It all begins there. Our representative, Jordan ** is simply the best! He is well-prepared and a great listener which helps the entire process move quickly and there are no surprises. Instead, what you get are a wonderful list of great options that will help protect your home and loved ones. I was blown away when the tech showed up ten minutes later to install our system! Amazing! He took his time as he showed me how to use our new system. Do yourself a favor and give this company a shot at showing you how they can help you! Thank you Vivint!!

We talked to other security companies and settled on Vivint because they were highly recommended. We needed to get a system asap because my husband was leaving for work for a few weeks the next day. We met with a salesman who was so friendly and dedicated to getting us set up with exactly what we needed. He had a installation tech at our home that same night. The tech was also friendly and so knowledgeable about the system. He was clean and did a great job! We've only had the system for a day but so far we are very impressed with Vivint. We didn't think we needed the doorbell camera but we are so glad we got it! Thanks for a great experience!

New sales and installation people were highly educated on products. The installation was smooth and easy. The team was very courteous and respectful. I would highly recommend this product two other people and friends in the community of Lakeland Tennessee.

Super personable and knowledgeable sales rep and technicians.

I will be canceling my Vivint after finding out that Vivint is refusing to turn off my 94 year old parents alarm. A non family member was allowed to use their (the non family member's) phone number and email on an account that paid that non family member $100.00 to sign up a deaf man and half blind woman on an alarm account. They were told the contract could be canceled anytime by this non family member. Now that there was a false alarm and my parents want it canceled they are being told it's 10 days past the 30 trial they give to old people and they owe $3200 to shut down the alarm. How disgraceful and absolutely disgusting. This non family member was a hired helper to my parents and Vivint did not use due diligence when allowing this account to be set up through someone else's phone.

Great techs and easy to use system.

My experience with Vivint home security was a number 1! These employees are top-notch, very professional and very knowledgeable. Would definitely recommend this company for all your security needs!

Love Vivint. Everything about it went great. Awesome system.

I have the security and thermometer from Vivint. The sales rep was very good and the installation team was very professional. We're very happy with the system. Vivint met my expectations, and I'm very comfortable and pleased with their service.

We had a great experience with the salesperson and the installer. The installation guy showed us how to use the product. He was very nice. We have glass break sensors, 3 cameras, which includes the doorbell. We also have wireless sensors in all the windows and doors but the front doorbell and one of the sensors keeps malfunctioning. That's our biggest problem but everything else is good.

Vivint was canvassing the neighborhood because we had a different alarm company at that time and they came to our door. Their sales reps were friendly and knowledgeable, and we got the security, door locks or store alarms, motion sensor and a camera. They made the process very easy because sometimes, people will say things and throw so much information at one time, which is overwhelming making me not remember half of it, but this wasn't the case with them so it was great. All in all, it was an awesome experience and we would definitely recommend Vivint to other people.

Very excited to get my new system installed. There were a few issues along the way but quickly resolved. I think they have become very popular very fast since the product is a hit, so they are having a few growing pains yet still handling it well.

We love our new system. I love knowing I'm doing everything I can to keep my family safe. Everyone was real friendly, answered all our questions, and the system was installed the same day!

Thank you David for your help and excellent service.

They were very helpful and informative. To keep the time to explain the system and made suggestions as to best protect my home.

Have a new Vivint Security System. The guys were great and very knowledgeable.

Getting Vivint was the best decision I made. I feel so safe, and I'm able to monitor my home all day. I just love it.

Service was great. Our technician came in and got the job done. He explain everything to us, answer our questions. Very satisfied.

I got a service package with security, thermostat, doorbell camera and a shed camera from Vivint. The camera in our shop was one of the main reasons that we got the system from them, but we had trouble with it. It took us a long while to get that rectified and get a camera up here but I guess that's because they're not in Canada. Their service has been good so far and they've been taking care of the problems we've had. They had to come back and install the touchpad door knob thing because they didn't have enough with them. They showed us how to use the product, but I still do not have a great understanding the way the thermostat works. They didn't really clean up after themselves though. All in all, the experience was good.

I'm very happy with the door alarms and motion detector I have from Vivint. The installers showed me how to use the product and cleaned up after working. They have provided very good service.

More than a few people told me about Vivint so I decided to go ahead and try it out. I have everything from them except for an outdoor camera. Their sales reps were good at times. If I need to contact them, I'm sure they're easy to reach. The installer fixed everything up and gave me a step by step in terms of how to use everything. I was able to automate my home, use everything mobile, get notifications and set up different policies for the system. The service has been excellent and I've been enjoying it so far.

The Vivint associates & installer made me feel safe in knowing the product was worth my investment. I would recommend this to everyone I know.

Leave ADT now... I am so happy the David rang my doorbell. I am no longer with ADT. For $13 more per month, I have 1 inside camera, 1 outside camera and a doorbell with a camera all seen with the app on my phone. This package with ADT is $129 per month. I am paying $70.99.

Bre was my sales associate and she was awesome. The guys and gal who came to install were good too but Bre made me feel like her top priority.

My package from Vivint includes the motion detector and it has the electric but it’s also battery backed up. We also have the fire, water and smoke. Even though I have smoke alarms, they also have the detection on that. I'm very pleased and satisfied with their service. Initially, my cat would make the motion detector go off and they would call and then we would reset it. Then they came over and moved it and didn’t charge anything. Their reps were also very friendly and explained how everything worked. I liked that their employees actually answer the calls and they don’t outsource it. Their installers were friendly too and called to do a confirmation. I have recommended them. Numerous people in our development have them and seem satisfied with them, too.

Our installer worked diligently trying to get the camera to work. He spent about 7 hours trying alternatives.. He finally left at 11:00 pm and came back to install another option. Personable and very pleasant.

Really great sales personnel and installers... Like what equipment provides and truly recommend to all.

We loved our salesperson. He was really nice and made us want to try the security system and we love it and the guy who installed our system was so funny, nice and experienced. We loved them both!!!

Today is my first day using my new security system. I give Vivint 5 stars. The manager and technician was awesome, fun and friendly. I own several rental units and will definitely recommend this company to them. Thanks again!

I have the basic system from Vivint with one camera and some glass breakage monitoring. It’s been very good and there have been no problems at all. The sales reps are very friendly and best explained everything to me.

I have home security from Vivint and I am happy with the service. The guys that came out to do the install did a good job, explained everything to us, helped set up the device nicely and cleaned up after. Vivint also has good customer service. They are great when I call. I want an answer by someone on the phone and that's the best part about that service and I think that's important.

Remote Camera Access from Phone. This aspect has been sketchy. There were bugs which were frustrating. Then, in speaking with customer service, the internet dropped for a second, and that was the end of that project for now. CS should have called back.

I was hesitant to go with Vivint due to the cost. I had seen the good reviews and had two friends who have the system. I am SO GLAD I decided to purchase this product. It is simple yet sophisticated. Easy to operate, but with bells and whistles that think of everything for my safety! I am a picky customer and my initial experience with Vivint and the installer has been excellent. I highly recommend you give this company a try!

After 4 years of our service contract, we called and renewed it. The gentleman who helped me over the phone was fantastic with his help, his renewal upgrade offers, and very professional. The appointment was scheduled for sometime between 8 and 11 am on Saturday. At 7:55 our installer Justin called and said he was 5 minutes out. He was right on time and got right to work. He was professional in demeanor and appearance. Justin got the work done quickly and cleanly. Left me with very good feelings about the decision to continue the contract with Vivint.

The sales rep & installation guy were honest, polite & friendly. They took their time explaining everything to us & made us feel comfortable with the product.

Vivint's sales representative "Braun" was absolutely the best salesperson I have met in a long time. He understands the products and services to explain them to you and is patient with customers in making the decision to sign up for the service. He answered all my questions and was comfortable to be around, fun but professional. Also, the technician "Amanda" who came in on a Friday night to install the system without complaining or rushing when she could have been out with family or friends. She was thorough and professional the entire time. She explained the system to make sure I understood how to use it before she left. Thank you to both Braun and Amanda for representing not only yourselves well, but Vivint. AWESOME JOB!! :))

My Nest thermostat through Vivint Smart Home security has a error code on the device and will not function whatsoever so my ac unit is constantly running and won't shut off which is going to cause a big electric bill. I called Vivint to get the issue fixed which started out smoothly with them trying to have me troubleshoot over the phone.

Best customer service I've ever experienced! He tried to do everything possible to help me in every way!

I felt that the gentlemen that helped me were very knowledgeable, and very helpful. They answered all questions. Made sure I understood completely before they left. My mom had Vivint for several years and I don't feel she had the help, or knowledge that they have shown me.

Technicians were nice and very good! Salesperson was genuine and not pushy. We got a great deal with no equipment nor labor cost. Only start up fee and monthly payment and now we have an updated security system and a smart home! Thanks Mitchell and Ryan. You guys were amazing!

We got a Vivint security system and we're very happy with it. The sales representatives were very courteous. They were here to sell it to us and install it all at one time and they did very good.

Vivint has been good and I'm happy with their service. We have their basic package and the team who came to install it was awesome. They came in about 9:30 at night and had it installed within 25 minutes. The system works well although we had the keypad changed once. But other than that, whenever we get a call or need something done, we can call them and it's taken care of right away. So overall, our experience has been very positive and I have recommended them to a few people.

We're very satisfied with Vivint. Our service package includes an alarm, window break detector, camera, and thermostat. We've been really happy with the service. The installation people were great. We called a few months ago to get something taken off so we could get our bill down since we are retired now, and they told us to call back and they would try to do some more stuff for us.

Prompt, courteous, expedient, fast working and apparently knowledgeable of his work and equipment.

Were very nice and explained how it works, and work was completed in no time.

I was very pleased from the service call to the technician that installed some additional devices to our home system. They were primarily to assist my husband when I was not at home, and give me peace of mind. The technician was neat, tidy, courteous. He explained the process and the product usage easily to us. He made sure we knew how to use the items.

Top rank professionals. Explained system well.

Since the installation of our easy to use Vivint security and monitoring system our family feels 100% safe and secure in our home, especially in today's day and age with increasing crime rates. From motion detection, audio, HD video surveillance, full control of lighting and devices, gives us ease of control from any location. It can be controlled and monitored by our PC, laptops, tablets, cell phones or by the master panel itself. Monthly monitoring costs are absolutely cheap and appropriate even for us on a fixed low income. All of this automation, security, lifetime warranty, excellent customer service and absolutely knowledgeable service technicians, I would pay twice as much. Thank you Vivint for working with our family, and our budget in order to keep us safe and secure whether we are home or away.

I am totally happy with the system, also the support from your associates. I have recommended your system to several people.

Equipment quality and technology is the best I've seen in Residential Security. Installation and technical information is very high quality, as well.

A friend who has Vivint told me about it. Right now, I’m starting a business and I have a very small shop so I need something to cover it up to keep my tools safe. I got a couple of motion sensors and a main door switch, and I might be needing more stuff. The system is good and very easy to use and to keep track. I like it and I haven't had any issues.

I have been dealing with this company for about 2 years and have always found them to be very professional and understanding. We put the system in for my 90-year old mother and even when she sets the alarm off by accident they are very kind with her and if it is set off they are right on the phone with her being very supportive.

The service tech called to let me know they were on their way and was very polite and knowledgeable about the products and replaced the fire alarm without incident. Very happy with the service.

The service that the two representatives provided was very professional and they were both very nice. I felt very knowledgeable about the system and the app as well. I asked about other services and they educated me about all of the other options I had. They were kind to my animals as well. I will definitely recommend them to friends and family.

Ordered and received install of complete Smart Home system that includes, doorbell camera, thermostat, garage door open/close, 3 cameras, doors and window protected.

Very good and clean install. System works great. I could not be happier with it. This will work out great for the kids. Installer was friendly and fast.

I really love the alarm system that they put on. Plus the price of installation is good.

Vivint Smart Home has given us a great measure of peace and security in our rural home. Each year acreages and farms suffer large losses from the theft of expensive equipment, even very large equipment disappears in the middle of the night while residents are asleep even with their windows open. Someone had attempted to take our Bobcat one night while we slept...remarkable, but true.

Richard was very informative and helpful. He gave great advice.

Vivint came through our neighborhood and the rep was great. He showed us a different variety of packages and we chose the one with the camera, key lock, all the doors and windows alarm, and the glass break. The installation team was perfectly fine. We love the service.

I have Vivint's security system and it's been good. I really like that I can lock it from my phone if I'm somewhere else or I can check the video cameras on my phone. I also like that I have the automatic lock connected to my system with the keypad because when I unlock that, it disarms the code and that's very beneficial. The only thing was in the beginning when I had people come by and they turned out to be fakes. They were with another company and were trying to steal from Vivint. I called Vivint and they didn't know they were out there. I had another person come by and he said he was with Vivint. He showed me his badge, but I didn't believe him since I thought he was supposed to have a car and he didn't have one.

I was blown away by Austen's customer service!! He was friendly and knowledgeable about the products. He asked me questions so I could get what suits me best! Very impressed with him!

We are very pleased with product and services of Vivint. A+++. Our installer was intelligent, clean cut & professional. We are elated with the product too!!! Very satisfied customer here!

Clint was great. He knew what he was talking about, listened to my needs and what I was able to do. He did not push me for anything! He simply explained my options and I chose what was best for me. Worked around my work schedule. Super awesome. My tech knew what he was doing and did a great job to get everything installed as fast and accurate as he possibly could.

Vivint is so awesome, but the people make it more awesome! I had Mrs. ** and she was amazing.

I was very pleased with the professionalism of the sales rep and the installation technician. Very courteous and friendly. I am pleased with the system and would highly recommend Vivint to anyone.

Front door bell cover came off. Called for repair. They were here within 2 days. Took no time to repair. Best service ever. No charge.

My setup was so amazing, the tech KC did such a great job making sure it was all setup and looked clean. He hid all the wires and made sure my doorbell and ping camera were seeing exactly what we wanted. I am very proud to have this system in my home.

I send the word out on this company today. I am tired of get the pink notes I get telling I am late on my bill and I paid it on time. Here what I have to say. If I get one more pink note from you and anyone in that company, I will be force to take this until out of my house and put it in the trash can and have it haul off where you are no other can find it. Now do you understand me now. I send you a card with my photo on there. I do work with LegalShield. We do not play games. Thank you. Hope you get this and be careful how you may handle what you know now.

The sales representative and the gentleman who installed the equipment were very professional. They both answered our questions without assistance from others. Highly recommend this company.

I enjoy having Vivint! Their customer service and quality of work is beyond any home security system on the market! I sleep well at night knowing my family is safe and secure, with state of the art and affordable home security! Thanks Vivint.

We were surprised we had our installation done right away and we are grateful for everyone that came out to help us with our new security system. Everyone worked at a good pace and it didn't take too long for the service and we were provided with a lot of useful information!! Thanks to everyone who helped out and for great service!!

Today my wife answered the day to a completely inappropriate and creepy sales guy. Jacob asked, "How does your husband feel about you answering the door to strangers?" Jacob wanted to know when I would be home and what I did for a living. Jacob went on to ask my wife if she remembered his name and was making her feel very uncomfortable with his questioning and body language. Vivint, for the sake of your company you need to ditch Jacob the door knocker ASAP.

Had to miss my doorbell fixed so they said they would have a guy that did it. Did a great job.

I have had nothing but the best experience with our customer service and technicians since installing Vivint, but today was the best experience thus far. We were having a bit of trouble with our doorbell cam and our technician was so nice, polite, and knowledgeable when he came out to fix it for us.

Working with the Vivint sales rep was good. The first guy that Vivint sent was okay, but the second guy was pretty cool. Moreover, the thermostat and the garage door opener look cool. So far, the service from Vivint is pretty good, I'd recommend them to others.

We have Vivint's thermostat and security system. Everything works well. I'd recommend them.

Bill installed the security system in our home that is quite large with several doors and windows. He did an excellent job of explaining how the system works. We are happy to have Vivint as the security system and pleased with their services.

Very pleased with the service of Vivint thus far. I would highly recommend this company. The technician was very professional and explained all procedures done before doing them.

Low batteries - Took 48 hours to talk to a live person? Need better phone service, total of 2 1/2 hours on hold time! Not good?

I just want to say that I am very pleased with the service and sales provided by Vivint. The installation technician was the best.

They are rip off. My cameras continue to not work, they trick you into 2 year contract without telling you all the details. If you cancel before your contract ends you get charged the remaining balance. They took a deposit out my account without my agreement and was not willing to refund my money. I do not recommend them to anyone.

System works ok but I can't seem to get the app to work from my phone.

We talked to a Vivint sales rep in person and everything went fine. The installation team told us about the upgrade or something we had to download, that we had to find out on our own by getting step by step assistance over the phone. There were a few times where I had to call and get assistance over the telephone and I can recall twice where the person on the phone was not very knowledgeable in what I needed. I have to wait for a long time to get somebody on the phone or for her to go get answers to, or they told me to go online and pretty much try to look for assistance myself. In other time, it's been great.

My husband and I have been talking for over a year now about how we wanted to secure our home with some sort of security system. When we finally bought a house in June 2016, we had talked more about it but could not decide what to do. We were dead set on not using a big name company because we didn't want to pay an arm and a leg. It just so happened that we had a gentleman from Vivint come and approach us about using their system. I thought we could just give a listen and my husband so sure that he wasn't going to want to use them; turns out we both bought into the system and so far we are in love.

I had an existing alarm system in my home. However it didn't fit my needs anymore especially when it came to Smart Home Technology that exists today. Based on a friend's recommendation I contacted a VIVINT sales representative and within a couple of hours they were at my door. After presenting me with potential options and answering all of my questions as to what was available and how it would work with the current equipment I had in my home I was satisfied and decided to make the switch. Within thirty minutes the installation technicians were at my home and very quickly and professionally reconfigured my current alarm system to work with the VIVINT technology and installed all of my Smart Home options that I had chosen.