Vivint Reviews

From Vivint, we have cameras in the living room and at the doorbell, and a couple of window and door sensors. We were out of state when we got broken into. The alarm went off and scared the robbers away. Vivint's response was very quick. Most of my interactions with their sales reps have been good. The installation team has always been very quick. They’ve been good at explaining how things work. However, there was some confusion with some of the additions that we added after the robbery. I was quoted one price but charged another and they said I heard it incorrectly. It was fixed to their satisfaction, not mine. But other than that, I’m very happy with Vivint.

A young man was going around the neighborhood offering Vivint and their package consisting of the box and an emergency watch was cheaper than the previous system I had then. He was nice and the installers came in, did what they were supposed to do and told me about different things about the system. I'm very satisfied with the service so far.

My husband and I are pleased with our system. We have had no issues with it from day one. We would recommend this product to anyone over the other brands of security systems.

Changed my way of thinking about alarm companies. I experienced several alarm companies. Vivint is by far the most professional and user friendly service we have had ever. From the phone call to the install, each associate was professional and well educated. I was particularly impressed with how highly they spoke of their employer and how well they were treated as employees.

Every Vivint representative that entered my home was very professional yet did not talk over my head. They listened to my questions, and answered every one. They also were very friendly with my fur babies and even alerted me when one got out and went out to help and make sure I got her back. They made sure I knew how to work the equipment. And they cleaned up after themselves.

A very good day with this service rep. Things about the system that I didn't know, he made it known to me (after having the service for nearly ten years) and I am grateful.

An old Vivint system was installed when we purchased the house. Waited a few years to activate it, until a salesman came to the door and explained the promotion to get into the "smart" world for a very minimal monthly cost and little equipment cost. Extremely handy being able to see home functions from your smart phone and the history queue of events on the run. With pets at home it's nice to know someone is looking out for them even when we are not home. Installation of new devices and system setup happened same day and took less than an hour. Very convenient.

We travel so we have Vivint's security system including the cameras and a window system. Their service has been pretty satisfactory. When we have called recently and set things up, the last person that I talked to was extremely helpful. He did a great job and made sure everything was really set. We were rushing to get through, so I think some things got a little bit jostled. The guy before him forgot to put certain things in but he was really good and stayed on the phone until everything was together. I just hope that they get the doorbell cameras which I want to order. They were out of stock and it would be really great to have one.

I'm very satisfied with Vivint's service. The sales reps and the installation team have been really good. The whole experience was just a really easy process.

I knew about Vivint when my daughter got it. I have them for more than five years and it works really well. I have called them a couple of times and then they got right on and fixed it. I've never been unhappy with it. Their reps are knowledgeable enough to handle me. Then when my mother was alive, she had an alert button and she would punch that button when she would fall in her bathroom at the front of the house. Even if the back panel is here in the back hallway, they never missed a trip and they would have an ambulance here in three or four minutes. I had the panic button for the last two years my mother was here and it has always been Vivint. Overall, everybody's gonna have some problems once in a while, but when I've had a problem, they got right on it and worked it out that day.

I purchased Vivint six years ago because it was necessary for safety. The interactions with the salesman then was good, but it hasn't been that great currently with their staff 'cause I tried to call and upgrade. Trying to add to my service was challenging and was not as easy as I would have liked or as the company would probably have hoped. It put pressure on me to call them and schedule an appointment, which was frustrating for my schedule.

The Vivint service at my home was timely and conducted in a professional manner. Our system is up and running smoothly, thank you.

I had my Vivint Smart Security System installed today and I couldn't be happier. The product is easy to use and looks great. The app is also wonderful. The system has more functionality than I expected and you don't need to be a rocket scientist to figure out how to configure your settings if you want them changed. The installer did a wonderful job and was very professional. I will recommend to all my friends. Thanks!

His service was above and beyond and he was very personable.

I had an excellent experience with both the techs (company/home). They were concern that I didn't panic and worked on it from their office. The problem reoccurred the next day, corrected the problem again, but will sent a tech to my home to check equipment. Tech called to tell me arrival time and he was here in that time frame (very punctual). All equipment was checked out. EXCELLENT JOB!!!

Everyone from telephone people to tech were first class.

I've been very happy with our Vivint service. We recently moved and decided to go with Vivint again in our new home. They were very helpful when transferring our service and installing the new system in our new home. The installer was very nice, knowledgeable, and professional. As far as the alarm company, we have been with Vivint for a long time before they were even Vivint. We've never had an issue with our service. They have always been there when we needed them. I would recommend to anyone!

July 27, Vivint system was installed 9pm. Ben, salesperson, sold the system for $85 a month. Daniel, installer. My DCU account was charged $92. July 31, called Vivint, spoke with Kim about ORT time and the changes to my account. August 1, spoke with Nataly, manager, who transferred to Daniel. I requested service adjustment. I am to return the indoor camera, two z-wave light switches, and two Nests. I requested an additional door sensor for the basement door. The monthly fee was reduced to $60. Daniel scheduled the technician appointment to collect unused equipment on Wednesday August 3, 8-11am. August 3 technician did not show up. I called Vivint at 10:45, spoke with Antonio to reschedule for Friday August 5th, 8-11am.

I had an overall great experience! From the technician to the sales lady! They were very helpful and super informative! Made sure they explained everything thoroughly! Also, they were very fast and efficient while remaining super friendly and helpful.

Both men from Vivint were great! They made you feel like they were part of your family. They explained everything for me. They were well dressed, clean looking and held themselves in a professional manner. I would recommend them to everybody I know and let them know this can keep you safe in many ways. This is a life saving to have without worry. I highly recommend them to anybody's home.

The technician that came to my home was very patient with me. He explain my upgrade changes in detail. He was polite just like the customer service rep over the phone. I have no reservation if and when I need to contact them again in the future. Thanks Vivint.

I have to say I am beyond extremely impressed with Vivint. The professional rapport, level of knowledge, and the level of customer service we received was outstanding. Far above any other. Our representatives were John and Nikki. They were straightforward, and very pleasant to speak with. We were installed within hours. I am blown away by the amount of service you receive for the cost. The clarity of the cameras, and especially the night vision outdoor camera is way above the level I expected. The services well exceed ADT, Power Home Technologies, and many other system providers we have personally researched or had in the past. I will highly recommend this company, as well as these two representatives to anyone who is looking for an amazing smart home security system.

Vivint is a great company to do business with. Their customer service is great!!

At this point, I have Vivint's smoke detectors, door monitoring, and a motion sensor. I got them primarily for the protection of my home. So far, I'm very satisfied with their service. However, the original installation was not done well. It was a sloppy installation. The technician ran into one of my kitchen cabinets with a drill bit and scratched it. But I believe the person who did that isn't with Vivint anymore and that happened quite a few years ago. Since then, I've been very satisfied with all of the technicians as well as any other installations or upgrades that have been done.

We've been using Vivint for about four years on four houses. I wanted to make sure we had security so we got the windows and doors as well as the cameras which were very helpful. They've been very reliable and every time we accidentally set off the alarm, they were right on the intercom with us. The sales reps have also been very helpful on all the parts and the installers were very courteous. They are outstanding.

I received a new wristband today and it will not stay clasped. It fell off and now I am afraid I will lose it. The elastic is ideal, but need a better clasp.

DeAngelo came to my house to check my system. I was afraid to use it because it would not disarm. After he checked he determined the installer used the wrong wire so there was not enough power going through the system. He repaired that and explained some things that I was told when my system was installed. Now I feel safe to use my alarm. DeAngelo was very professional and wore the Vivint shirt. I was very pleased with his manner and professional ability.

We are thrilled to have the smart home products from Vivint in our home and thoroughly enjoyed having Nate ** and Renee ** install and teach us about them. Both are great representatives of Vivint, personable, knowledgeable and polite. Great men! Excited to use all of the systems to keep our home safe and energy efficient.

I moved to another state and wanted to shut off my alarm system and was told I either had to pay $1900 for the rest of my contract or another $670 for equipment I didn't know I had to take with me. The customer service people treated me with huge disregard and very disrespectfully. How can they rip people off and have these people who work for them that are totally disrespectful. I am the customer and should never be treated like I do not matter.

I've first heard about Vivint from my daughter. The guy who came discussed with us what features he thought we should go with, the installers who came knew their stuff, and I'm happy with the service. We've not had an emergency where I actually needed somebody, but my basement started to back up to a sewer and they called me right away. I was cooking a rhubarb strawberry dessert and it ran over. I opened the oven and the minute the smoke came out, the alarm rang and they called right away. It showed me that they respond very fast, which is very impressive. It gave me that reassurance.

I wanted a system in my home, and when I did my research, APX looked like the fastest, most reliable company, and I liked their features and prices. They're the company that I originally signed up with, and they did the installation. I've got glass break detectors, smoke detectors, heat detectors, window units, door units, and an advanced panel. Then they changed into Vivint and I upgraded the panel. The APX team was not up to the level that I think Vivint is. The people that upgraded my panel were wonderful. I am so glad that Vivint is taking care of me. They've certainly given me what I needed and wanted. I am most impressed with the speed of response. I've never had a real alarm situation, but with all of my false alarms, Vivint has been there immediately, so I feel very secure that they are going to respond on time, every time.

We had the remotes for the cars, the app on my phone, and the glass break on the windows in the service package that we got from Vivint. So far, I'm very satisfied with the service. Everybody's been really great. The sales representative and installer came several years ago. Then we've just had some work done on the battery because it was going dead, and the tech who came out to work on it has been great. He was professional and very careful and took care of everything that he needed to do.

This company is "top of the line" for us. Customer service was courteous and knowledgeable about everything we asked concerning the company and took the time to give accurate information and give us everything we requested within a reasonable cost. The field service professionals were perfect. They surveyed all possibilities for the best systems needed. We are so pleased! We won't hesitate to give you the greatest recommendation.

Jose the sales representative first off, identified himself by wearing an official shirt, ID Badge which he showed us clearly, and a State ID card that he was authorized to sell security systems. This WAS very important in our area since there have been many break-ins and assaults in our area by people imitating salesmen, state and federal employees. Then Jose was very courteous explained all of the services and prices clearly and showed us the options and asked what we wanted/needed. After agreeing to get the system the dispatch team of installers showed up 5 min later and installed our system in less than an hour. Again the best service in Russell County.

Great Upgrade. Vivint just gave our home and security system a serious face lift. All new equipment can be controlled by smartphones and our Amazon Echo.

After our initial consult and install, we needed a follow-up visit to finish some of the install work. Floyd was right on top of everything to make sure we got the best tech, and when Jon came out he went above and beyond to ensure we were satisfied customers. Most companies leave you high and dry after they make the sale, but not these guys. Kudos!

Those 2 guys were really cool. Jordan told us all about the system and Mike installed it very quickly. Awesome guys that know their stuff.

Collin was amazing at getting our family everything we needed to keep our home and family safe. I was very impressed that they had it installed within an hour and a half. The gentleman who installed the equipment was very nice and knew his job. I would recommend these gentlemen to anyone.

Aaron and I had Vivint at our old house for six years. We have front door, garage doors alarms, and windows, and there's a couple of glass breaks. At our old house, we had the motion sensors, but when we moved, they said it was better to get the glass break as opposed to the motion sensors. The installation team was great when they set up that in our new house. There were some issues with moving all the stuff, but everything has been taken care of. We're satisfied right now with the Vivint service.

We had a baby so we got a home security system from Vivint. We also got a thermostat and a fire alarm. The installers were very efficient and professional. Vivint is very convenient to have and we're very satisfied.

My daughter uses Vivint and she referred me to them. I've had the home alarm system for four years. The installation team was helpful in placing detectors in the house and on the windows. At the time that I purchased it, I had a Chihuahua that was tripping them like a cat so they were very helpful with that and they made it work. I’ve also spoken to Vivint team when the alarm has been triggered a to see if it was false or a real alarm and they've been courteous and fast in responding which was within seconds. I've been pleased with them.

We were extremely happy with all aspects of our service. The sales person was knowledgeable and friendly, not pushy. He return after installation to make sure everything went well and we were happy. The installers were friendly, fast and efficient. They explained the equipment and how to operate each item. The system seems to be operating just as explained.

Tim ** was the best. Very knowledgeable, courteous, and very efficient. We were very pleased with Tim!!!

Brandon was very courteous and helpful. He was able to get needed updates installed and got my security cameras working. He also ran a test on my Internet speed and alerted me to changes that needed to be made. I would highly recommend Vivint for all of your home or business security needs!

I'm not fond of door to door sales, but a neighbor was having an alarm system installed so a couple of Sales Reps came by our house to talk to us about their services. An alarm is something we have thought about but haven't had much time to investigate. Carl and his partner explained the benefits and the various types of equipment Vivint offers along with the cost. Once we decided to go ahead with getting a system, they were able to begin installing it that night! They didn't try to sell us on equipment we didn't need or want. They listened to our reasons for not wanting certain equipment and didn't try to push it anyway.

Tech Michael ** was very insightful. He answered all of my questions without any hesitation so it's great to have products being installed by someone knowledgeable. He was also very professional and considerate. He didn't rush to get it over with. I could tell that he's proud of the work he does because he was very precise and detailed. Thanks Michael for the work you put in to ensure my family's safety 24/7.

The experience was unusually pleasant from the sale to the installation of our equipment. We never felt pressured to buy anything and the installation of our Vivint system was precise and professional. We are highly convinced that we made the right choice in choosing to be a part of the growing Vivint family!

Great. I love Arthur service.

Salesman nice, very likable, knowledgeable. Called for service installation right away, no delay. Installer/service rep came in a time frame He said He would. Nice clean install. Came back in a couple of days for minor problem. Very eager to help and solve problem, which He did. I feel very secure with Vivint and recommend them.

We were however quite unhappy about the fact that we called on several occasions to remind the company that we had not received or been compensated for the said camera which we have been paying for over a year now and would appreciate compensation for said camera or we may reconsider our contract And recommending your services to others.

We've been using Vivint for nine years now. I purchased the normal window and security alarm when we first put it in. Their reps were easy to contact and answer our questions but they're not always very nice. Their installation team have all been fabulous and are the best - so nice and considerate. In fact, I always make them cookies when I know that they're coming. However, just recently, I was a little upset with Vivint because they told me prior that I could upgrade and they would throw in some things, but that wasn’t the fact. My whole block is Vivint all the way down because I have referred all those people to them.

We have the front door, back door, windows, motion lights, all that stuff that goes with the service package of Vivint. They upgraded our system a few months ago. The only complaint that I have right now is that they were going to put one of those cameras in the front door. That's when they came over and redid the whole system in a while back but they never came back yet and I'm very upset with that. But their services are all right.

We had an alarm system with Vivint in our previous house and recently, we got cameras, door locks, and a bunch of stuff from them. So far, the service is pretty good. It was okay, too, with the installation team. In addition, we like being able to control everything through our phones.

Service Technician called prior to arrival (good for a heads-up). Arrived early within service window. Professional approach, very friendly and knowledgeable. Waived fee for service call (assume due to long-term customer -- thanks!). Replaced my faulty camera with a new one with night-vision (although it is fixed, and not pan-scan). Installed new window and door contacts. Tested. Everything working great again. Talked about how much he enjoyed the variety of work at Vivint. Discussed options to update my almost 4-yr old system. He was great to deal with as he was very open, honest, and approachable. Would recommend Vivint to others looking for internet connected monitoring and home automation solutions!

Vivint staff are very professional and helpful. They know what they are doing. They explained to us how to operate the system. I would recommend them to our friends and relatives. It gave us peace of mind when we leave the house because we know that Vivint will take care of our property when we are not around. Excellent service.

I have called Seth numerous times over the past 3 weeks. He has not returned my calls. The one time he did call, I was out of town. He promised to call back last Monday to set something up and as of yet has not called after more calls to him. My back door the button on the side keeps coming out making it difficult to open the door. My grandkids have gotten stuck out there several times. I have no security on my upstairs and have a window on ground level. If I can't get this taken care of I would like it taken out. Thanks for your help with this matter.

The initial sales representative was so professional and knowledgeable about all the features of the system. We decided to get it. We talked about updating our system for years, but it was not a priority. Taylor showed us that now was the perfect time. The installer, Josh, actually showed about an hour later. He consulted with us where the equipment would be beneficial. Then cleaned up any mess he made installing the equipment. He was also knowledgeable about the system features and explained (more than twice), how to operate everything. It was a good experience.

Vivint has been excellent, and all are working well. We got the system because of our experience in Northwest in Seattle with threats of breaking and entering. However our problem was I keyed in the wrong entry and thought somebody was breaking in our bedroom, but it didn't turn off until we've figured out what we needed to do. I held my ears as it felt like the alarm was going to ruin them, then punched the buttons. Other than that, the servicemen that come from headquarters have been really good.

We got door sensors on three doors, two motion detectors, a couple of switches, and a camera included with our service package from Vivint. We've been thinking about getting these features for a while because we have younger kids, and once in a while, we like to go out. Our eldest kid is old enough to watch them but we'd be more comfortable when the system is armed. Our system was installed the same day it was purchased. The installation guys were efficient and got everything done very quickly. The monitoring price is very high compared to other alarm companies, but the service has been great. I've had to call in a few times. We were having an issue with the front door lock and they came out and replaced it. In fact, every time I had to deal with the people at Vivint, they have always been very helpful. Their customer service has been good as well as their response to my needs.

I've been a Vivint customer for a couple of years now. Originally, they knocked on my door and then I bought their technology package. I like the convenience. It has the cameras, the thermostat, the panel, the light and the appliance switch. The installer was very helpful and professional. The equipment is great but I'm not happy with the customer service Vivint provides. I moved and did the move program but they canceled my appointment a couple of times for them to reinstall in my new location. That was very inconvenient and I was not happy with the way they were able to satisfy. I told customer service about this and to rectify the situation, they applied the credit to my account, but it was still a very frustrating experience.

I can honestly say so far I have been very pleased with the product and professionalism of the two staff members Marco and Josh. They replied immediately to my phone calls and took the time to show me exactly how everything worked. I am very happy with my new security system VIVINT and I definitely recommend it.

Great installer, very professional and knowledge. Knew exactly what he was doing.

I am very happy with the system. Just the fact knowing I'm protected is even better.

Learned the hardest way possible VIVINT has had a policy for some time not to call through the wall box if an alarm is canceled within 8 seconds. That can be a loooong time when an alarm goes off at 2:19 am and you are trying to talk to your spouse. We turned ours off within 5 sec, id'd what room the alarm went off in and waited for VIVINT to call through the box. They never did. We were truly alone. I had to check the house myself as wife stayed by the box for VIVINT to call. Never happened. Then I call customer service and learn about 8 sec policy. Then another call to tech support to get a note into the system to call us regardless of alarm time. Up to 2:18 this morning would have given them 5 stars. Now not so sure.

Very professional and great experience. Sales and tech service was outstanding. Very happy we are now protected and would recommend Vivint to anyone in need of security. This company will work with you and make sure you understand and know the system. They don't force things on you and allow you to make your choices with no pressure.

Drew and Issak were very professional, knowledgeable and were the reason we chose to have Vivint installed in our home! Both were friendly and helpful with answers to our questions and explaining the system and the service provided!

Extremely pleased with the technician Gavin who did my install. Very knowledgeable and professional.

I just wanted to assure future customers that both Ryan & Bryan were great help! They explained the full process step by step from a sales aspect to a setup one. Very nice guys & very humble!! Polite at all times! I would recommend them with my eyes closed. :)

I was very pleased with Vivint's Sales and Installations Representatives. They were very knowledgeable about the product and explained thoroughly how Vivint's security systems work.

Great. Excellent system. Feels safe.

A house that I bought had the Vivint system and then I looked into it. Now, I have two homes under Vivint. I got house security to protect the people that I love and I've been satisfied with the services I've received so far. I have no complaints with anyone I have talked to. Both sales reps from the Daytona Beach area and the Minneapolis area were excellent. They went out of their way to make sure I was happy and explained the system. Everything's running the way it's supposed to.

My experience with Vivint has been very good. I really like the people at Vivint. They are extremely nice, very professional and polite, respond to my calls promptly, and they are very attentive to my issues and needs notwithstanding the issues I encountered with Vivint's operating system and other technological shortcomings. I have frequent doorbell issues. The camera goes offline, and I have issues making it work in conjunction with my cell phone. These are recurring issues and I’m getting tired of calling to fix them. Other than that, I'm very satisfied. The people at Vivint are wonderful. Vivint is similar to the others in the market. Price-wise, they are not competitive compared to the other ones, but I’m okay with them.

The sales associate and the installation person did a great job...

Well we decided it was time to get our home covered with a security system and we decided to VIVINT! So far we love the system. The best part is we can keep track of our pets who comes to the door, packages dropped off! We should have done this sooner and we are going to save 15% on our homeowners insurance. If you would like any info on this system let me know. Awesome system!

I am very pleased with all the services you get with this security system, I paid half this much with very little amenities before I changed over to Vivint. Feeling safe in your home is key, when you're home or not.

The salesman was very professional. Took his time explaining what the company was all about and what they can do for the security of my home and family. The installer also a good professional. Explained what he was installing as well pointed out the most efficient spot for placement. Was very quick and diligent.

Fire alarm low battery. He was in and out in less than 15 min and was very friendly and knowledgeable.

Our Vivint service package includes 2 cameras and the shatterproof windows. I’m happy with my experience and would recommend them but there are other stuff that are out there, so I want to check them out too and see what’s up. Service is okay so far but my wife and I were talking about moving out to Comcast because of the price and the security that they’re offering.

Right from the beginning the representative just amazed us with not just a great service & personality but had us in awe with all the features the Vivint smart home had to offer. It was a great exciting experience. What a wonderful feeling to have peace of mind that we are safe in our homes.

The entire process with Vivint has been GREAT! From the first time the salesman showed up at my door (and left b/c I was on the phone) to when he showed back up and changed our lives. The salesman was very knowledgeable and patient with our questions. The sales method is very low key but effective. He helped us get into the system that works for our family. Once finalized, he explained that a Vivint tech would install the same evening. I was impressed! It took the tech minimal time and intrusion to our family and he was done. He then hung out with us showing us each feature and how to properly operate the system. He then had us do the tasks while he stood idly by directing if we needed help. The whole experience left a GREAT taste in our mouths and would recommend to anyone looking to take their homes to the next level!

The representative came to my home and explained very clearly about the services Vivint had to offer and following that conversation the technician arrived the same day and installed all the equipment and went through the how to operate security system with me from A to Z. It was a good experience. Thank you.

Installation - Very impressed with technicians. Explained every step. Very pleasant.

We have a motion detector, camera, and panel from Vivint. We also had one door alarmed, and just a while ago, the alarm went off and it ended up calling the emergency services. There's something wrong with our panel, and I wanted someone to come out here and fix it. I don't need to be talking to a representative trying to get me to do something over the phone. Vivint was going to bill me for fixing their system that's not working. It's ridiculous. I even have it unplugged and am no longer using it.

We signed up when Vivint was APX. We had a salesman come to our door when we just bought a new house, and we got on board. Everything with the sales rep was pleasant. We got good deals. We've been customers for so long. One of the techs, when we first built our new house, thought he could put one of the monitors and so he drilled a hole on the wall, but he wasn’t able to and left it like that. It was the most unpleasant. When we recently upgraded, the techs were a lot more knowledgeable than the first one we had. We actually just recently revamped the security system because there's been some burglaries in town. Right now, we have a camera in the backyard, the doorbell camera, and all the window breaks.

We've had great service from Vivint. We wanted basic security for the house and got the door sensors and the fire alarm. The installation team was real professional and so were the reps who came out one time to update the box. We were pleased with them. However, I had an incident when I was cooking something on the stove and I let the grease get too hot. The fire alarm in the hall that connects onto the kitchen went off but my home phone rang after a good while and it took a long time for them to call me about it.

Very good, very fast, very friendly, very efficient.

Alarm and video system - It's great with simple controls.

I called Vivint because my system did not work. Customer service walked me through it. My problem was resolved. I still had questions, so a representative came to my house and answered my questions. He welcomed me to call if I had any further questions or problems.

We used to have grandma in the house but now she’s not here with us anymore, so we got the Vivint camera and alarm system. The only time that I had trouble with is when we did an indoor Korean barbecue and the alarm went off. It’s good that they called us, but I don’t know how to turn that off. Nevertheless, I recommended them to some of my sisters.

Extremely satisfied. Courteous technicians and door to door salesman. Not pushy at all! Able to accommodate our hectic schedule. Very informative.

I have found Vivint staff, from install techs, to phone customer service reps, and everyone in between to be professional, helpful, and very accommodating to my needs. I highly recommend this company. They service two of my homes flawlessly.

Love the product, easy to use. Like the cell phone communication and wifi system vs only wifi or phone line systems. Can control from cell phone with ease. Love the doorbell camera and speaker system. Best system on the Market. Have recommended to Friends and Family.

My technician did a great job of educating me on the best security options for my home. He explained where the equipment would go and how to use it. He was patient and very professional during the installation. I only have 4 stars because due to a previous job he was assigned to, he arrived quite a bit later than the scheduled confirmed time window. I would definitely recommend this service to family and friends.

I got the home security service with the camera and doorbell from Vivint and it's a great service for a good value. I had a positive interaction with the sales representative and the installation team was very professional and friendly and explained all the operation and system's functions. So I was satisfied. What I disliked was after the Vivint people removed my old security system in my wall, they only half re-patched the hole and they never came back to finish that part of the job. Then I had a problem with my system where a technician came out and aside from fixing the system, through his kindness, he patched up the hole the best he could, but it should’ve been the first guy that came through whose supposed to finish that part. Other than that, it was painless, professional, and friendly, overall.

I've been with Vivint for seven years and I love them. I always recommend them to everybody. The install techs did well. We had some hardware issues with some of the cameras but everyone’s been good at getting out to troubleshoot and do the repairs as needed. The people at Vivint respond quickly anytime an alarm goes off, and other interactions have always been stellar. Also, the app works great. Our Vivint system has been reliable, easy to use, and with a cutting-edge technology.

I've been a Vivint customer for about seven years. A few months ago, I had a new panel and a couple of other features installed in my house and the representative was very polite, helpful and thorough in describing information for me and telling me about how the new system functions. The installer was very friendly, prompt, at my house at the scheduled time and cleaned up after himself after the holes that he drilled. I've been very satisfied overall. Vivint has always treated me very well so I've always been very happy with the service that I've received from that company. They're topnotch and professional.

We had a very pleasant experience with Vivint. The sales representative Andrew was very friendly and helpful. The Technician Tyler who installed our system was amazing. The system was fully installed and up and running that same day and though we haven't had it very long we are already completely impressed with the system. We are very happy we switched and would recommend the system and service to our family and friends.

I was very pleased with the sales person and technicians who installed our system. Very considerate since my wife was sick at the time.

I am not pleased about how the manager handled the situation when my account was debited for an amount that was different than what the sales rep had told me!

They bend over backwards to gain your business and sign a contract, but gouge their so called loyal customers when equipment repair or replacement is necessary to utilize the system that you continue to pay for each month. Do your homework and ask the tough questions before you sign.

From our salesman, Dallas to our salesman, Tex, they were both great. Amazing customer service and quick install. We couldn't be happier!

We had such a great experience with our sales rep and service tech. They took the time to explain everything and walked us through the product differences. When we were looking at the different products we received good recommendation on what products were best for our home and the package that we wanted. Would definitely recommend anyone who is interested in home security to consider Vivint.

Again, I just want to say how much I appreciate great service and your company rates an A+++. I would recommend you to everyone I know and wanted to say thank you again for great service.

I have tried to contact Vivint customer service several times in the last few months. I have been on hold for hours, just being transferred from one customer service representative to another. And the result is always the same, the person I need to speak with is not available, and will return my call as soon as possible. It's been 6 months, I haven't received a call yet. Vivint customer service is the worst. All the representatives are trained to give NO RESOLUTIONS AND TO TRANSFER CALLS. Utterly ridiculous, and totally unacceptable.

We are happy to switch our service to Vivint. They were so helpful. They help gives us the system that best suits our home. They work really hard and it pays off. You can tell they care about the products they were offering. Very friendly people. So glad they came to my door.

Awesome job. My sales person (Whitney) was a consummate professional. The installers were on-time, efficient, and thoroughly explained everything when they were done! I will highly recommend Vivint to all of my customers!

This evening I was doing some chores around the house when one of your salesmen approached me outside of my home. His name was Wyatt something. Anyway he pitched the product and answered a lot of our concerns. Some of the main selling factors had to do with us savings money on our homeowner's insurance and our heating and cooling bills. After 45 minutes of talking, I told him that we will need 24 hours to do some research, like contacting our insurance agent, etc. Now here's the issue. He would not stop talking. I politely asked to please come back tomorrow, but he still kept going. I told him he was losing the deal, yes he still kept talking. Finally I had to raise my voice and tell him to leave my property. Then the guy finally walked to the street and began shouting at me that he didn't need my business. Well that is exactly what he got - none of my business. Goodbye buddy!

I'm happy with the service of Vivint. My package includes the monitoring, the thermostat, and the keypad on the front door. The sales rep was really nice and helpful. The installation team was also very helpful and explained everything.

I got the complete package from them because I felt like an alarm would be an asset to me. Their people have been great and wonderful. Their customer service and technical support have been very informative and have alerted me to different things. I cooked something one day and the smoke alarm went off. Vivint people called me over the speaker and I told them it was just smoke from something I burned on the stove. It was quick and it surprised me. They were very kind. I'm pleased with all of them that's why I'm still with them. I have also recommended them.

I've been with Vivint since 2010. I like the service that's why I'm staying with them. All interactions with their reps were good and I never had problems with them.

I got the basic package and so far, I have no problems with Vivint. It has been a pleasant experience.

Was very impressed with Willie that came to go over our alarm system. He was quick, efficient, and very pleasant. I was pleased that everything was seen to promptly.

Employee took a look at all my batteries and replaced. Checked all sensors as well.

I have Vivint solar and Vivint home security. From start to finish everything about Vivint is top tier. From the sales team to the installation team, everyone is extremely professional, neat, clean, knowledgeable and friendly. They are always on time, and there are never any excuses, and they have terrific communication throughout the entire process from initial agreement to final installation. If I ever had a question, I had an answer almost immediately. The technology Vivint employs is impressive and makes the process pleasurable and easy. I would absolutely recommend Vivint!

If you are planning on investing in an alarm system... DO NOT CHOOSE VIVINT!!! Here are a few of the many many issues that I have had with Vivint since the day my system was installed: control panel was placed too far from master bedroom... cannot hear person when the alarm went off... plus if someone was in my home... going out to the panel would be dangerous. False alarms by the multiples. Had to leave my business many times to find nothing was out of order. Police coming to my home... Thankfully I have not yet been charged money for this. Then motion detectors not detecting and was most likely not sensing for months... false sense of security at a hefty monthly cost! Kept sending same tech. I felt he was unreliable plus even he was complaining about Vivint. This made me feel even less than secure.

A couple of months ago, I had a service package upgrade with Vivint. Now, I have a camera over my garage. If something’s not right, they're easy to contact. The one that I talked to was very helpful, pleasant, humble, patient and nice and I’m satisfied with their service.

Team from sales to installment has been wonderful and a joy to work with! AWESOME!

I was told Glass Smash sensors would work in a 900 sq ft area. This is wrong. I was told the installation technician will be checking each of the window sensors to make sure they work which would allot for the 3-4 hours of him being here. This was wrong. The tech knew nothing of this. Had I not mentioned it, it would never have been done. So, now I need to get more glass smash sensors, which I wasn't anticipating - cost or taking more time out of my schedule to have this done. I explained my needs very well - coverage for my dogs, fire, windows and doors. That's what I cared most about. This is all after being very upset from a previous experience at another company. Just very unsettling. I was also told I had '30 days to edit the package'. I received a questionable look when I mentioned that. I go on to chat to see if I can find a quick answer and get told for the second time they couldn't help me. Why even have a chat if all they do is defer?

Be prepared for a top notch customer service experience! These guys are hyper-sensitive to their customers needs. Seeing a company with sales and tech staff zealous for excellence is quite refreshing these days.

The tech that came to my house was punctual, professional and extremely helpful. This individual listened to my concerns and issues and promptly came to a proposed solution that worked the first try. I enjoyed his work manner and he was extremely efficient with his time and got my system fixed in no time.

We have the home and health alert system from Vivint since we needed them as my husband is handicapped. We've had a good experience except at one point when I had to report them to the Minnesota Attorney General. My husband is 95 years old and he cannot hear over the phone. Vivint said that he agreed to another four-year contract and that we were bound to it. They said they recorded the message. I wasn’t home at that time that my husband took the phone call. He didn’t even know who he was talking to.

Vivint is working effectively and we're totally satisfied so far. When our first contract was up, we called and renewed, and they came out and installed the newer equipment which was easy. We had our furnace go out one time and it was nice because they notified us that the furnace was out. We were out of town so we were able to call our son and have him take care of it.

I’ve been thinking about an alarm system. I'm living alone and I get anxious and nervous. Also, I feel like I needed to have the alarm when I was away. One of Vivint's sales gentlemen came by my house. I had never heard of Vivint so I sat down and talked with the young man for a while. I felt comfortable with him, so then we came inside and he gave me a demonstration. All of my equipment ended up not costing me anything, and that was a big plus because the local company charges a lot.

The set up was quick and straightforward. The tech that did installation was EXCELLENT. Highly recommend.

I needed my doorbell checked and my garage door controller removed along with an indoor camera installed. The serviceman who came helped me with those exact things quickly yet thoroughly. He also did an overall check of my system and found my thermostat wasn't running as efficiently due to some connection issues. He fixed that on his own initiative and then let me know that I could contact him personally should I run into any future issues. I felt extremely taken care of and loved how efficiently he worked. To top it off, he also was caring for our dogs - making sure they didn't run off whenever he opened the front door. One of the best service experiences I've had!

I have had Vivint for three months. It is great! I have two cameras and teenagers. Love that I can use it to see when they come home, I can lock the doors when they forget to, and I can arm it away from the home. Love the technology.

My experience with the sale representative, Terance ** was awesome. Very knowledgeable of the product and services and gave us the absolute best service. I couldn't be happier!

Reviewing our new system, it's a great system, we love it, and would definitely recommend.

I had some questions after the installation. I didn't have the service reps' phone numbers so I called the 800 number. They answered all of my questions as best as they could, but had to defer to the reps since I had specific install questions. They gave me their numbers and I was able to contact 1 of the 2. He answered and was able to help some but had to contact the manager for advice. Next thing we know the manager came by, the same day! Amazing!! My questions were answered, he made sure I could access the system and made me very happy. Everyone from the 800 number to Kyler and Mikey were very professional and patient. I highly recommend them and Vivint.

Great service! 10 out 10. I love my system!

I’m tech savvy when it comes to security systems since I’m in construction. I’ve dealt with all their other major competitors and I know who’s good and who’s garbage. I don’t have any issues with Vivint's service which is one of the reasons I chose them. I got three cameras, door contacts and motion sensors. They came when they said they were gonna come and whenever I have a question, I just call and things are resolved. The installer was a nice, young man who lives in the neighborhood. I added a camera a week later which was done very effectively, timely and neatly. With that, I have recommended them already to a number of people.

Our experience with Vivint has been great. We've been using them for many years even before they changed their name. We have two indoor cameras, three glass breaks, and an outdoor camera that is still recording the driveway every two minutes. The Vivint guy was wonderful. He did a good job. I'd recommend them.

Vivint had installed a unit at my mom’s house and so I knew about them already. Included in the service package I purchased from them are the thermostat, spy camera, doorbell, smoke detector and a glass break detector. It made me feel better to have all my bases covered and so far, it's been really good. The installation team was very knowledgeable, efficient and very quick. When they were done, they stayed and went over every single piece of equipment - how to change the batteries and how to use each part of the system. However, there's been a couple of times where we've had bad weather and the WiFi shuts off and messes everything up. Their staff has been patient, gone through everything and made sure that everything was working. Every time I've had a problem, they’ve always followed up.

My experience with Vivint has been marvelous. I previously had an alarm system, which we didn’t use for years and we couldn’t remember the code. And then, someone who knew we weren’t using the alarm, break-in our house and stole my jewelry so I needed to put an alarm back in the house. Also, I work at the hospital and work for long hours. When I leave at 6:00 in the morning, I don’t get back until 9:00 in the evening. I then got Vivint and I’ve been with them for a couple of years now.

I love Vivint. Customer service acted fast to get my system up and running and have an awesome technician come do the work. I feel safe and secure and would recommend Vivint anytime.

He is very pleasant, knowledgeable, and explains how the product works slowly that am able to understand, and cares for his customer's needs!

Very expensive. Do not take any additional home automation. Just take the basic service from Vivint (Still expensive) and buy your own Z-Wave enabled services. It is very easy to add them to their control panel for alerts and such things. IF you go with Vivint then you will end up with paying 4x of original price of the device.

It is easy to operate and we love it.

So far we are happy with the security system. Our only concern is that we didn't do our homework in security systems. You came to our door and we said yes. We see other companies that charge less every month and wonder why. We will be retiring within less than 2 years and hope this cost is worth it.

We want to be protected since it's just me and my husband, so I got the service from Vivint when they had some agents out. Their sales representative was able to recommend the things that I was interested in and their installation team was great and knowledgeable. They were on time and it didn't take them a whole lot of time to finish up what they had to do. They also left the work area clean once they completed the job.

The service package I bought from Vivint had the nest, motion, doorbell and window sensors. I thought these features would be cool. Their staff has always been very helpful and gone way out of their way to make sure my problem got resolved. The repair teams took care of business. I’m happy with the whole thing right now.

We have our own camera system, but Vivint handles our security in our business and we're satisfied with them. Anytime there is an issue, they're on the phone with us as soon as the alarm starts going off which means there's somebody in there that's not supposed to. But when the buzz is in here and we're on the phone with them, we give them our passcode so they call off the dogs. But, otherwise, if they can't get a response right away, they could use dispatch to find out what's going on.

So far, Vivint's service has been good. They always respond to any problem I have and they’re very helpful when I call. I'd recommend them.

So far, I'm satisfied with the service. I have the thermostat, the door lock, two cameras and then all the sensors. Everything with Vivint has been great. Everybody's just been very helpful. The service is great and that's what I like about Vivint. Now, I'm moving and they broke down the system, packed it up for me so when I make my move, they can come back and reinstall it.

Kyle showed up right on time. Very carefully explained things and after seeing my house and talking with me told me about other services and products I might be interested in. He was not a sales person - did not try to push more products but seemed to truly care about my needs. When everything was completed he made sure I knew how to operate the control panel and also showed me the app on my phone and how to use it. I love being able to control the security system and my thermostat from my phone and my Apple watch. I just wish the monthly fee was lower.

I would recommend Addison ** and your company to everyone. Very professional and knowledgeable. Could not be happier.

I wish the activation fee was less and the monthly was less. But everything else is great.

The best security company we've ever had!! The sales reps, Installers and the products are awesome! We feel very secure knowing that we have high tech equipment monitoring our home!!

The sales rep was very respectful and knowledgeable with everything. She explained to us, and her coworker the tech guy who installed the system was helpful in making sure we understand everything and we was comfortable with the system before he left us. I felt ever comfortable with both of them.

It was a pleasure dealing with Justin. He was very polite and informative. He was also very patient with us and explained everything in detail. Also your installation tech Travis was very polite and professional even with all the difficulties of an old house. He made the installation go smoothly. I look forward to dealing with them both in the future if I should have any problems.

Josh ** and his team did a super job. Thank you all.

I was looking for an alarm company then and I went with Vivint and purchased their security service package. So far, their service is okay. Their sales rep explained everything, no hidden fees etc. and I like how they did that. They were cool and I can't complain, not one bit. Their technician wouldn't even leave until I knew how to do everything. They're excellent and I'm really satisfied.

I have the doorbell alarm and the camera in the house from Vivint because I've been having some trouble with my grandson. Their reps were very excellent and I enjoyed them. However this morning, I opened my sliding glass door and got the alarm off. I forgot that it was set. Also, I have a friend staying here for the summer and he comes in one door while I come out the other door and we set the alarm off. He heard the alarm while I didn't so he turned it off. The next thing we knew, the cops are here. Other than that, I'm very happy with their service.

9 years ago, my husband and I decided it wouldn’t be bad getting Vivint. We were both working at that time, and so that way we can know what's going on. We have the camera, fire and smoke detectors and the app on our phone and I control it with a computer. Vivint’s reps have all been nice. We've had them out to change batteries in the smoke alarm twice. They've also put the camera and the door lock in.

I was totally impressed with the two gentlemen from Vivint today. They showed great patience with us as they explained the new alarm system. They would make great ambassadors promoting your product to customers in the market for security system in home and business.

Sales rep and technician were both very detailed and patient in answering my concerns.

Both Jared (sales) and Cemetrio (installation) were excellent and helped us decide on the right security features. Professional, friendly, knowledgeable and courteous. Cemetrio helped us understand the features of our new system. Jared checked in with us in person to ensure sales and installation worked for us. The equipment too is top-notch and wonderfully paired with Amazon Echo. Good job guys!

Mr. ** was outstanding, he made us feel comfortable with the wealth of knowledge he shared with us. He was very patient with us. I hope that if we ever get anything worked, that it is Mr. ** knocking on our door. But he has leadership qualities that come naturally and for that he should be rewarded with a position that allows him to exercise that outstanding leadership. In the service I groomed leaders and this gentleman is ready for prime time. If I was a betting man I would put my house on Mr. ** success.

From the moment I met the sales representative to when he left, my experience with the Vivint team was remarkable. They introduced me to a whole new world of home security and smart home living. Everything from the perimeter surveillance of the house, to the temperature, to the indoor security is now modern and managed from one of several digital devices.

My Vivint service package does everything. I have security cameras on the front door and throughout the house, glass breakage detector, door monitors, fire alarm, and mobile device activation. Their guy who put the system in was off the charts and went above and beyond. They've been very helpful and communicative, and I'm very satisfied at this point. I've already recommended them. I never received my $100 for my recommendation but other than that, everything has been great.

We've had Vivint for quite a while. Our service package includes doorbell, the front door, the back door, and the garage door. And any door that opens, it alerts me. If the power goes down or flickers, they would call me right away and ask me if I'm okay. Their crew just came in and had our system re-programmed and updated.

I'm on my second contract with Vivint, and it includes a couple of indoor cameras. I have upgraded on all the previous contract equipment, and added a smoke detector at the other end of the house. You never know when you're going to be a victim of burglaries so I also had a doorbell cam put in. When I've made the mistake of opening a window or a door without disarming anything, they called within 60 seconds, which was a great response time. Their sales rep overstepped his boundaries in as far as providing me with what we were going to negotiate and he ended up losing his job, but they eventually accommodated me with what I needed.

We like Vivint's service. Their reps, even when they first came and did the installation, were all great. I’ve had different issues that they had to come out and check and they took care of them on a timely manner. Also, all the people I’ve talked to on the telephone have been very helpful.

We had Monitronics for years and we got Vivint a year ago. We purchased the regular service with the camera, door locks and the lamp turns on. The rep was very kind, very nice, and very cooperative. He did very well. The installers also did a very good job.

Anytime I have called because one of my cameras wasn't working the way I wanted it to or my sky box was stuck, everyone is so friendly and just wants to help resolve whatever issues you might be experiencing. So glad I found them or they found me.

Signing up with Vivint was a good choice. From the salesman to the final installation, the process is very smooth. The salesman and installer were excellent from product knowledge to customer service. So far the equipment has worked exactly as I would expect. Seems to be a top-notch company.

Highly recommended! I have add several alarm companies throughout my life and this is by far the most amazing system ever! The customer service is second to none!