Vivint Reviews

Wonderful service. Tech was very polite and knowledgeable. Easy to work with.

The system has solid performance and mobile technology. My issue arose when extenuating circumstances caused my family to look at cancellation. Their cancellation policy states some specific items that can cause Vivint to release you from the policy or "other extenuating circumstances". In this case, my wife and I were both laid off following the birth of our child and needed to sell our house to live with family while on the job search. Vivint said this is not an extenuating circumstance and that if we cancelled we would owe over $3,300. Their recommendation was to get on Craigslist to sell my policy to someone else. After looking through reviews it seems getting released from your contract doesn't happen. I would have looked at this company for future homes if it wasn't for how they fumbled this chance to make a long-term customer.

Vivint's sales reps and installation team were very nice and professional. We have their camera at the front door, the fire and carbon things, and the slide doors. Everything is working great. With Vivint, it’s been very peaceful. We also don’t have to run to the door, and we feel secure.

The first few years we had a great experience however as time went on our equipment started having issues. The panel would frequently reboot which would reset all of the thermostat schedules. I eventually had a tech come out and replace the panel. The new panel rebooted as often as the old one but the new issue with the panel was that we couldn't get the app to control the various devices we had. The Z-Wave devices such as the thermostat, lights and cameras worked fine but the door open and shut and arm/disarm no longer worked through the app (iPhone & android or on a pc). What's the point of having a smart security system for your home if you can't even tell if it is armed or not when your away?

I was very impressed with the service managers and how quick they placed my order.

Update panel - Great customer service and professional service.

I am satisfied with Vivint but my experience with them went sour and I decided to leave. I was already with Vivint for five years and I fulfilled my five-year agreement with them. When I wanted to get a camera, they wanted me to sign another five-year agreement. I wasn't happy with that along with other charges just to have a camera. I spoke to the manager and they weren't helping so I left. As I left, the supervisor called me and wanted to give me all the things that I asked for and by that time it was too late.

We are very happy with the equipment that was installed in our house. The sales guy Tom was great and the tech guy Loin was great as well. If you are looking for security system get this one. Very happy. Thanks guys.

The gentleman that sold me the security system was thorough and professional. Next step, installation, was handled with professionalism. I am telling all my colleagues, family, and friends about this system! Love!!!

I’ve been with ADT since 2008 and we just recently moved to another location. I was going to stay with ADT, but when they came out, they didn’t really offer me anything. Right now, I have a doorbell camera and the cameras inside from Vivint and I'm very satisfied. They've been most top-of-the-line. Jeremiah and his partner were very professional, positive, and got everything done. I ended up cleaning up, but it wasn’t a big deal.

Excellent explanation of how, what and why the system works. Very flexible of concerns customer has. Willingness to provide efficient system better than prior service customer had.

I recently had the VIVINT security system installed. Both the Sales Professional (Chase **) and the Installer (Dallin **) were fantastic! The system is easy to learn and my family loves it.

Hahns came out and installed our system. He's super polite and very informative! Would highly recommend him to anyone here in the area. He let us know what else we could have in the future. Love the Vivint system and their team!

We had an alarm system then my husband wanted to upgrade so we got Vivint's service package which included a keypad on my front door, a sensor on my garage door, and an access of the system on my phone. Their salesman was very nice. The installation team was really good too and they came the same day that the salesman was here. We just had to wait a little bit for them to finish up another customer down the street from us and they were here within the hour. We were all set up by that night. Every time I’ve called for questions, their reps have been really good. However, I’ve always forgotten to ask how far away can we be able to set the alarm on my phone if we forget to set it. But other than that, everything’s been great so far.

The service techs are very professional. Only negative comment I have is the monitoring fee is a little expensive and frontline support is not very knowledgeable.

I priced out similar systems and this was actually a better price. Everyone we came in contact with was helpful and friendly. I'm very excited about our security system and I feel confident that our home is more secure now than it has ever been.

I got the security system from Vivint and then bought several home automation features later on. I’m very satisfied with them. I’ve had several interactions with their staff and everything's been positive. They installed the system the first time and I recently called them again to inquire about new features. I'm very pleased with the service I’ve received.

Easy to talk with. Everything was explained in great detail and did not leave till I understood everything. Jake, Mike, and Zach - awesome guys.

Everyone that I talk to were professional. Everyone on phone and in person. Thank you.

I got a Vivint system and decided to get some additional services in my package because that's what it made it not your average alarm home monitoring system. The sales rep was good and very knowledgeable. The sales pitch was a bit pushy. I also don't know if that was the sales rep's style or the style of Vivint in general. The house that we have had a pre-existing system, so there were some issues in trying to put the Vivint system in the same spot of the panel. It was a bit complicated. The installation guy was very professional and did troubleshoot a number of different things. He really put in a lot of effort and we appreciated that. I've been very satisfied with their services.

First start off by saying we are so very happy with every single interaction that we have had with Vivint! I loved the young lady Priscilla that discussed the opportunity of a Vivint system with us to the people who installed it in a very timely manner and were so polite and cleaned up after themselves, to the customer support when we had questions to the technician that came out and made sure our system was running properly! I can only sing the best praises about this company that has went above and beyond to make sure we knew how to work our system and were satisfied! Keep up the good work Vivint!!!

I was initially contacted by Eric ** as he was canvassing our neighborhood. He explained what he was doing and it piqued my interest since we'd been thinking about a security system due to some break-ins in our neighborhood. I invited him in and he explained exactly what they would install, where they'd install and why they'd put it where they were going to do it. I said we'd do it and asked when they'd be able to do the job. Surprisingly they were able to it that evening. David the installer did a fine job neatly and finished in less than 4 hours. I'm very pleased.

The Vivint representatives were very professional and explained everything about the system. They answered all of our many questions and the installation technician ensured that we were comfortable using the system before he left. The service was impeccable!

The install is incomplete. No one calls back.

I was charged erroneously and Vivint refused to refund my money. I cancelled my membership in March 2016 by email and called to verify in April 2016. Our contract was up on 5/27/16, but I was charged $73.30 on 5/26. I was told that since the payment was taken on 5/26, they could not and would not refund my payment. I disagreed with this and said I will not pay for an entire month's of service when I received 24 hours or less or service. After refusing again, I am disputing with my bank as this is a HORRIBLE way to do business!

Living in Fishers is great, but I’m a single woman by myself. And so, I decided that, “Hey, why not have some protection?” I had heard a lot about Vivint. In fact, I got it when it was called APX - that’s how long I’ve had Vivint. And I just feel more comfortable with it. I feel a lot safer. They provide signs that you can put in your yard, and little stickers on the window to indicate that this is not where you want to enter. And I just like the idea that the alarm will go off if anything happens, and then, the police will come.

Salesman and tech were down to earth/friendly! Explaining the system thoroughly and made sure we understood how everything worked and gave us their contact numbers if we had questions/problems etc.

On 2 occasions we have been called by our son, as we were heading out to meet with friends. He told us that Vivint had called to say that our house alarm was ringing. On both occasions we returned home to find that the door was locked and the alarm had been turned off by Vivint. Julio contacted us to say that he would come to our house to check out the problem. All seemed to be okay but he installed a new door box to ensure this problem would not occur again.

The Vivint sales rep who came by the house was extremely engaged, definitely knew all their system's features, and are well aware of the features of their closest competitor. They also took care of getting everything installed in a timely manner. For automation purposes and because of the functionality of the touch panel and mobile app in the new system, I switched from my old, landline-based system to have a wireless system. Vivint also offered me a deal to install everything and upgrade most of my equipment for free. The installation team showed me how to use the system, got everything installed as expected and was able to get all of the stuff that was existing from the old system hooked up with the new system and working correctly. It's a good experience and I'm satisfied.

The reason I opened my door to Brooke, the sales lady was that I had seen "Undercover Boss" on television. Anyone who cares about his/her employees that much has to care about Vivint's customers. Even though AT&T wanted to sell me essentially the same system, Vivint's system was all inclusive, and both the sales lady and the technical treated me as an important person. Follow-up is very important to me. Brooke has followed up (today), and is going to follow up at least twice more to ensure I am pleased with the system's capabilities and operation.

I recommend Anthony **. He is very knowledgeable about the service, made us feel comfortable and at ease even through the hard parts such as doing background checks using private information. He kept a professional attitude and I truly appreciate it. Thank you.

I have contacted Vivint 6 times since the beginning of May. My father passed away in March, and I brought my mom to live with me. I purchased the security service while I was living alone and wanted peace of mind while I was at work and the house was empty. Since there is always someone here now, I haven't used the alarm since. When I called to cancel the service, I was told that I was in a contract, but never did get specific details regarding the term. As I do not recall renewing the service, I asked for some proof, either my signature on a contract or to listen to the call where I agreed to the new term. I have had Vivint for years and thought I was in a month-to-month agreement now.

Fantastic service and an awesome security service Vivint company.

I understand why people are switching to Vivint from other companies now!

I have been with Vivint for over five years and I could not be more satisfied with the Vivint alarm system or its monitoring. I was experiencing some minor problems which were brought to my attention by Vivint, (such as low batteries signals and such). I got an appointment within 2 days and the most efficient, professional, and courteous technician came out and saw to all my needs. I could not be more satisfied. I highly recommend Vivint to anyone who needs alarm protection.

From the start of my initial encounter with the sales representative I had a positive experience. The technicians were professional during installation from beginning till end. Most of all, Vivint delivered on its promise. No surprises at all. I would highly recommend Vivint to any and everyone!

The young man you sent me was very sweet and respectful. Had lots of patience explaining step by step about my alarm and also my phone. I am 78 years old and I understood everything. He had very good manners. I will recommend it to any of my friends. Actually my whole neighborhood has the same alarm.

I have Vivint at my two homes. I have three doors with alarms and fire or smoke alarm service. I’ve been with them for 10 years and so far, the service has been great. Back then, it wasn’t Vivint - it was Apex, and the sales guy brought with him a lot of information. As far as the installation people, I had no problems. They got everything installed. Everyone’s been great.

My name is Mark **. I have been with Vivint for 9 years and recently had problems with my home security to where I needed tech support. I called them with the alarm codes explaining my problems so they offered to send a tech out to fix the matter at hand. I talked with them on what it was doing and they listened and responded that they were willing to help get someone there right away. And right before the conversation ended with them offering a scheduled date they asked if I was interested in resigning for an additional 3 years because I was out of contract... I said "well let's get my alarm fixed quickly like you offered and I will consider another contract because I have been with you for this long already."

The service, representatives and installers were all 5 star! Awesome awesome awesome!!!

I will say first off I have not purchased anything from this company and I likely will not! Why? All entrances to my neighborhood are clearly marked with No Solicitation signs and yet three teams of Vivint employees have been going door to door through my neighborhood Soliciting for Vivint's service. Of all companies I would think a security company would understand the dangers and reasons for a no solicitation rule. But not Vivint as they blatantly disregarded the neighborhood's wishes. Worse, though they had ID badges displayed when asked for a business card or flyer with Vivint's information - the gentleman stated they do everything on a tablet and could not provide paper copies. Before writing this I checked with a friend who recently purchased a security system from Vivint and they said they were originally approached in the same manner.

Had a very good experience with Vivint. I liked their sales pitch and was impressed with them so I used them. Their installation team was fantastic. We also liked the doorbell with the camera because even when we’re not home, we can talk to someone if they're at the front door.

The salesman and the installation crew were very polite, patient and did a great job explaining the system. So far we love it!

The team was excellent. They worked fast and explained everything well. We are excited to use our new system!!!

I’m very happy with Vivint and I wouldn’t change. They’re very good to us. I'd recommend them.

I got Vivint three years ago and I’m not really happy with what I’m paying for. I don’t have windows that go up and down. I’ve only got one sliding window downstairs, a sliding door, front door and something else that’s armed, and a small window on my basement because my condo is structured very differently. I’m paying a lot for that, which is fine. But then I asked about cameras and that was another huge price. I’m moving in about five months to Jacksonville, Florida and I will not be taking the security device with me since I have ADT in Florida with my ex-husband who’s a police officer. This with ADT was from eight years ago and we had cameras and everything else.

Sales Rep visited my home & thoroughly explained the technology & services. I asked the rep to come back in two hours to allow me to review Vivint products. He came back & listened to all my concerns & had an installer ready for same day service as I requested. We love the doorbell camera!

Vivint is a great company. We got the camera, doors, home automation and alarm in our service package and we're greatly satisfied with them. There's just a couple of hiccups here and there, especially once you move since you're already locked in a contract. If you ever get this done after moving, it’s a hassle. But other than the moving issues, we don’t have any problems with them. They respond fast even on false alarms, so we’ll probably be there for the long run.

We just had a Vivint Security/Automation installed this evening. We have just began to play around with all the settings but we wanted to review the Vivint Team Members that did the sales and install of our system. We had Sheldon as our sales rep and Kaden as our installer and both were excellent. They were friendly, knowledgeable and both seemed to genuinely enjoy their job. The install was quick and clean and we were ran through the system. Everything was demo'ed and we were given contact numbers in case of questions or issues. If the system works as well as the people we dealt with I am sure we will be life-long customers. Good job Vivint on putting a focus on hiring great people!

I signed up for Vivint and have all my doors and windows done in the package I got from them. The sales representative was nice and then the installation team was good and professional. I was also able to access my alarm system with the phone app. Everything is working the way it’s supposed to. They’ve been pretty good.

I had a very nice experience with the sales rep from Vivint and their installation team was very good. I'm very happy and satisfied with the service from them.

The sales representative from Vivint was amazing. There was just a few things I was a little frustrated with. I have solid oak doors and they drilled a hole in it to put the sensor in the door. I wished they would have said, "Hey, do you mind if we do this?" because they have ones that glue to the door rather than drilling into a solid oak door. I also not let them drill into my walls so they put a molding for the cord to run through to plug in, which was okay, except that it was super crooked so I redid it. When I have a problem, they get right on it, but I've had problems where I've walked into my house with my alarm alarmed three times now and it doesn't trigger anything. So somebody could break into my house and be stealing everything with the alarm on. But Vivint fixed it and gave me a month free so they're trying. This is my first alarm system so it's a learning experience.

First off, to readers of this review, I am sorry for my grammar throughout. I was at work and in a hurry to post this while on my lunch. Vivint Smart Home sales rep shows up at my house and was very friendly. That is the only good thing I experienced. The rest was horrible. Sales rep went through his stuff and naturally I was interested because home automation sounds cool. Well we get to the 3-day cancellation form and other crap and while going through it he kept saying the words "extension" and "extra days". At this point I was trying to keep my big dog from constantly jumping on him and keeping my daughter from doing anything stupid and getting hurt (she is 2 so need to keep an eye out for her). Well sales rep took advantage of that and kept saying "extension" and "few extra days for weekend" and we will worry about the extension later, that basic form is 3 day and extension would come later.

We had been discussing to get a security system because we live in Niagara Falls, New York which is not the safest community in the world. I really wanted to do this then, lo and behold, the Vivint salesman was making his rounds in the neighborhood and we invited him in to explain to us how a security system works, how the monitoring works, and what parts of our house could be protected. The young man was very informative and helpful. It sounded exactly what we're looking for so we signed up and here we are many years later. We have the door protections and the motion detector inside the house and we've been quite happy with what we have.

The Vivint sales rep that we dealt with was pleasant, very polite and professional. He talked us into getting the system so we bought the doorbell camera, which I liked because I can see who's at the door without going to opening it, and the fire alarm that doesn't go off with just smoke, which is wonderful. We have the Life Alert wristband too. Their installation team went through the house to see where they would place things to help with break-ins and they said the living room was protected by the lanai. So they had a window breakage unit in the lanai and it's amazing that all the windows in the lanai plus the living room window that faces it would be protected by this one unit.

I'm not really happy with Vivint as our alarm system, but I'm okay with it. The problem is that the reps don't know what they're doing. They said the camera was gonna work with my system. It did not, so they made me upgrade which I had to pay for. Then, we got some more cameras and those cameras didn't work with the system as well. They said that it was with the wrong camera, so they had to take out my cameras again. Every single time they put a camera, they're putting holes in my wall. So they put new cameras in and eventually, they got them to work.

I have had other alarm companies and none of them has measured up to Vivint.

The sale guy was not pushy and worked around my work schedule to come sit down to see what would best fit my home and price range. He explained everything thoroughly, and was very professional. He got the installation team at my home within the hour after I decided to switch to Vivint, which was great, so I did not need a second appointment time. The installation team set everything up within 2 hours, and cleaned up after drilling in the walls. Before leaving they explained all the new equipment and how to use the app, so when they left I was confident to use my new system. Besides having a great Vivint team, all the equipment and installation was free! All they required was my first month payment. I already recommended Vivint to 2 people and I have not even had the system for a full 24 hours! Definitely worth it!

Great customer service, great company! I have their alarm system with a smoke detector, door monitors, and a camera monitor and absolutely love the service so far. The installer was very professional, had given some advice on monitoring systems, and had worked it with the smoke detectors. He had someone with him that was in-training and they had a lot of respect for each other. And so far, everything has been great. We’ve had a couple of fire alarms go off – they were false. And each time that I’ve talked to a few reps, they were very courteous and very knowledgeable about the alarm systems.

First heard about Vivint from my neighbor who had a system installed. My wife had wanted a security system for a couple of years, but we never went bold with it until recently, and I'm very satisfied with Vivint. Their price is reasonable, the system is of good quality and the set up was fantastic. The installation team did a good job and they were very good and neat. When I had a couple of questions when the system was being installed, I called and they came the next day and answered my questions. Although we've been having false alarms from the motion detector in the living room when my family and I were on vacation and my neighbor was taking care of our cat. Maybe he was doing something incorrectly. But since I've been home, it's been okay.

Our sales guy was excellent in explaining what the product does. Very informative and helpful. Not pushy at all.

I selected Vivint because of the package deals that they had. The sales rep was really thorough and he apparently did good at his job because we were certainly not in the market for anything. Plus, it was very quick working with the installation team - they cleaned up the mess that they made when they were drilling holes. So far, I'm very satisfied with the services of Vivint.

I had no problems with Vivint until I went to cancel. I phoned in to cancel and they told me that I would have to submit my cancellation notice by email. Fine, I submitted it by email but then get an email saying I had to phone in. So I phone in and they said there was a 30 day notice. Again, I was fine even with that. I notified them on April 29 so I would expect them to only bill me until May 29. My billing cycle is the 25th. So imagine my surprise when they withdrew another full month. I called them to get it sorted out and get my money back but they said it was company policy not to refund it. THEY ARE CROOKS.

We used to have ADT. Then, Vivint came to the neighborhood. In the service package, the alarms and glass breakage features are included so that I don't have to shoot somebody in the middle of the night. Working with the sales rep was good. At first, the installation team had little problems getting everything to work and then they had to come back the next day but the installation all worked out. Sometimes I forget to start off the alarm in the morning. I let the dog out and Vivint calls right away. Plus, I needed a new sign and the other key fob got smashed in the winter time and they sent me a new key fob with no charge, so that was good.

Multiple monitoring devices that are wireless, don't require battery replacements and maintenance free.

I am very satisfied and impressed with the service done at my home and the professionalism of the tech team. The system is the best I had seen and very easy to use. I will recommend it 100% to my family and friends. My home is smart secured and it give me peace of mind.

Kent. Very friendly and helpful - was punctual with his appointment.

So far, we are highly satisfied with the service of Vivint. It was because of their technology that we chose them. Their reps have always been pleasant. Everyone in the installation team has been good and tidied up when the job was done.

We feel safe now. Noah the sales rep was wonderful, explained everything. He was very professional. We feel like it is user-friendly. The install took awhile, he did know what he was doing. He just needs to remember to clean up better.

Excellent service. Awesome product.

I have two smart home feature package from Vivint, as well as two motion sensors, the glass break, and all the doors. The former homeowner had the service, and even though he took the equipment with him, I still continued the service. But two of my rooms are not protected at all with Vivint, and I have talked to them about it. It's going to cost even more if I'm going to do it, which is quite unacceptable to me. It needs more equipment. They don't offer enough equipment and it's an outrageous price to do it. But I knew I needed a security system and I like the sound of Vivint at first. But after doing research and after I have Vivint, I don't like the features that I have with them. I really don't like Vivint at all.

Vivint provides a more upscale security you can appreciate... with newer but more user friendly equipment than other companies. Wasn't used to the door to door sales of the product, but after giving them a chance... I'm glad I allowed the opportunity to learn more about the company, and the services they provide. In being a brand new customer... I'm hoping for continued results. Thanks Vivint!

I was looking to get a camera for my house because my son put a doorbell camera on his house for a certain price. Since I’ve been with Vivint for a long time already, I was wondering if they’d do the same thing for me because I pay the same price. But Vivint said they didn’t have them yet and will take two weeks before they'd have them. So, I’m still waiting for them to install. Other than that, everything is great.

Matt was so professional. He took the time to go over every aspect of my install. He not only helped me with my new install but made sure other Vivint products were working well in my home. I am satisfied with my install. Thank you Matt!

I was actually called by Vivint. By a customer service rep I believe John. Who I beg to say I'm extremely sorry for being testy but he smooth things out and we ended on a pleasant note. Then promptly the next morning your tech came out I old and though I forgot the name and please forgive me I was made good. Truly he set aside and ill feelings I may have had and brought me back in the fold. Once again great job. Thanks Vivint you do service right!

I've had Vivint for so long. I have the system itself with the little camera. I chose this because this is what was offered to me.

The guy who was working on the system was awesome. It was a difficult situation to diagnose. He stuck with it and got the system working.

Our experience with Vivint so far has been excellent. Will was our salesperson. He was very knowledgeable and friendly. Our installer was Jake, and he worked well with Will. They weren't at my house at the same time but both have great people skills. Jake was very patient with his explanations and cleaned up after himself. The install was smooth. Overall our experience was excellent!!! Thank you!

He arrived early. He was able to answer all of my questions. He demonstrated a team player behavior. He was polite, cordial and willing to get the job done. He made sure all connections were working (even though my home was a mess). He offered a workable solutions to placing the camera even though the house was built in the 70's quickly and efficiently. He made sure that I understood how to use by app before leaving. I would say, he should be a keeper! Thanks.

A Vivint sales rep visited my front door and I got interested in what he said. The experience was positive but I didn’t agree with it right away. I wanted to check it out, do my Googling, find out about the legitimacy of the organization. Then I called their rep and he knew what he was talking about. I got their thermostat control, camera, and a motion detector which I changed to a window detector several months ago. The guy that installed the system did a good job. The last rep I spoke with on the phone was extremely cordial and knowledgeable and I was impressed. I like the idea that if I go for a walk, I come back, I just take my phone out and open and close the door. Also, I'd check the system box and check what the temperature is outside which is easy. Stuff happens and people occasionally have break-ins so I feel better that I have the system.

So far, I'm 100% satisfied with the service of Vivint. Their sales rep Chaz offered me deals because I've had about them for a while. When I moved, he gave me all kinds of deals. He was really nice. Also, the installer was very knowledgeable and efficient. I'm very pleased.

I was very satisfied with the product and the sales and techs were great persons.

I looked at what Vivint had to offer compared to ADT, which I already had, and made a decision to go with the former. I have all the current electricals so I didn't get the carbon monoxide from Vivint, but I do have their fire protection. Transitioning to Vivint was hard due to lack of communication with their personnel. One person started it and could not complete it. Another technician came out but did not have the proper tools and equipment. I, nevertheless, did have a few months free because of that. Overall, I'm happy with Vivint. I'm just a little disappointed with their price compared to some other systems in my area that offer the same tools. I have recommended the Vivint system but I do tell people upfront that there are some cheaper systems.

Vivint sales and service staff were quick, professional and followed through. Although the system costs more than the basic monitoring system I had before, it is far more convenient and full-featured. Love the door video monitoring and remote activation and monitoring! Will recommend to friends and colleagues.

I've never had a problem with the basic security package I have from Vivint. The sales rep was great, too. So far, I'm very satisfied with the service.

It’s been three years ago since I got Vivint and I like the results with them. I've called them many times and they‘ve taken care of the problem each time. They have been very good. My only problem is that I keep getting messages that something’s wrong with the box on the wall and they have to call in. Also, many times I come in the front door and my buzzer won’t go off. So that bothers me. I’m out on the road and don’t have time for me to stay or have somebody come over, so I haven’t had any time to have it fixed. But Vivint has been a reactive company. I’d recommend them.

When we had the salesman come into our home we were excited about the product. When we signed the paperwork he failed to mention it was a 5 year contract. We were in a rental home at the time 3 years ago. Now we want to cancel the service but have to pay $1500 to get rid of it. We are actually paying for someone else to use this system because they don't want to take it over. We have paid over $1800 and have to pay another $1500 to cancel. This is absolutely a ripoff. I know we have paid for the equipment several times over. Just beware when you sign because it's for 5 years.

I moved into a new house and wanted a camera and so far, Vivint's service has been good. Their sales rep was knowledgeable. My back camera wasn't working so he recalled it and got a new one. He told me I didn't need to worry about it and that he'll make sure everything works before he leaves from there. He explained all the information over to me and when my wife came home, he went through the whole thing over with her as well. With the system, I can access my cameras and lock-unlock my house online from my smartphone. Overall, great product, pricing, and service which I was impressed with. I have referred Vivint to two of my neighbors.

I have a sore feeling with Vivint because their installation never fully completed. We're missing a garage door sensor that I paid for and my request for some cameras to be installed on the back and the front of the house was never fulfilled. From that point, I lost my confidence with Vivint. I never got a callback stating that it's not off of back order or if they have more cameras in. If they had, I would definitely have bought it and if they installed it, that's additional money right there for labor. Now that I'm trying to sell the house, I'm not interested in any of those things anymore. It's up to the person who's buying the house as to what service they're going to get from Vivint. The console is fine and the application on the phone works great, but the preliminary introduction and installation were never followed up on. Vivint definitely needs to address that.

Very professional and knowledgeable technician. Very neat work on hardware installation and very meticulous. Great customer service on the phone. My only issue has been billing. I have had a difficult time getting Vivint to work with auto pay. I have gotten behind due to that issue and they have worked with me to get caught up. The systems all work perfectly in my home.

I needed security being a single 65 year old woman so I purchased the Vivint system. One time a 20 year old 275 lbs. guy walked in my house without me knowing and the system didn't record it. I was ready to cancel it until the Vivint service guy came and showed me so much more stuff that I didn't know were in the system. He was great. Still, I am not at all happy with Vivint as they are the most expensive there is. I'm paying $60 a month compared to $39.95 that others have advertised on TV.

Signed new agreement with added equipment and extended contract that would expire in December, 2016. Satisfied with company and service or I wouldn't have extended. I was shopping for better deal but your Rep. gave me a better one. I am very happy with what I got. Very professional company and employees.

I purchased a package from Vivint which includes the security window, doors and an alarm system, thermostat and camera. It was cheaper than the one I had from ADT so I went with it. So far, the service has been excellent. The technician support was very good. They're very informative and they helped me with answering my questions. Moreover, installation went smoothly. The installers installed it, explained it and everything was fine. They did it all in one day. I would recommend them to other people because of their customer service. It's been a great and excellent experience.

Took care of the problems and answered questions I had. After answering the questions took care of the other problems I didn't know I had. Great service and made sure everything worked before leaving.

The rep over the phone seemed to be reading what to do and he could not fix my problem. The serviceman who came to my home, fixed my problem quickly and knew exactly what was wrong.

I was told I was signing a work authorization. In reality I was signing a contract. Something that I stated I did not want to be under or participate in Numerous times and even as I signed what I thought was a work authorization for the installation of equipment. It was supposed to be on a month by month basis (as I only needed it for 8 months). Even when it came to the phone call he told me he would make the adjustment to the contract to make it month by month. I'm now locked in to a 42-month contract costing well over $2000.00. (Btw, the contract automatically renews itself once expired unless you write in and tell them to stop the renewal). Something I did not want or need. Do not sign a contract with this company. You can get the same service and "deal" they offer on a month by month basis with a different company. My experience with Vivint... Dirty, underhanded, sneaky, bold faced lies. Don't sign up with company.

Very pleasant professional service tech very helpful. Called prior to arrival and gave an ETA.

What a great experience. Even though there were a few hiccups with some things at installation. My installer got things corrected fast and even came on his day off to finish the job. He went way beyond the job description and finished the job. He was very friendly and professional. I love Vivint and my new system. I feel safe and can trust my system to protect my home.

I love our VIVINT home security system. It is really nice to be able to check on our home while we are away. The only thing I would improve is the speed of the app. When someone rings our doorbell I am at our door answering it before it loads the video of who it is on my phone.

We purchased our house at the time and crime is going up in our area, so we have a motion detector and the door alarms from Vivint. It's been good, but our initial setup was not great. The girl spent three and a half hours putting two door locks and two window sensors and they still didn't work right. She put a window sensor on an un-opening window in the middle of my living room. She was totally inept at what she was doing. They also didn't tell us half the stuff that we needed to know so I wasn't very happy with that.

The Vivint guys were going door-to-door back then and I invited one of the supervisors in and told him that the unit that I had was outdated. I told him if they met the price, I’d switch over. He was a little bit over but they took care of it and offered me those door things where I can open the door with just putting in the code. I can control the system no matter where I’m at - the temperature, who comes in and out. Once in a while I call for certain things and they’re very helpful. Then yesterday they sent me a message on my system that there were some people that are going door-to-door offering security systems, to be on the lookout for people that are not honest, that say they’re from Vivint but aren't. They let me know what's going on any time something happens. My neighbor across the street got it too and they’ve had it as long as I have and we’re both happy with it.

These guys were great. No hassle. Salesman and installers were fast and very knowledgeable. Highly recommend.

Vivint was doing door-to-door and offered free installation. I purchased the security system, thermostat, carbon monoxide and smoke detector, and the alarm on the garage door so that when I'm in the house and even if my alarm is off, I'll still know if somebody goes inside the house because it will say the garage door is open. The installer answered all my questions and downloaded and showed me how to use the app to control the thermostat on my phone. Recently, I needed a new thermostat because the prongs at the bottom that holds the batteries in broke off. Vivint sent somebody out and he came out at the time they said. Every time people from Vivint come out, they've always been very professional and informative. They know what they're talking about and what they're doing.

We had our home broken into so we got Vivint's security system. The sales guys were nice and very helpful. The installers put in the camera doorbell, the door sensors and the motion sensor inside. They've been great and very helpful too. I now have a smartphone so I have to figure out how to download the app on my phone. On the other hand, there’s a little light on the door pad on the inside. It’s green when you don’t have it locked and it’s red when it’s locked and it blinks. It goes out all the time and we’ve changed the batteries several times. We’re having to change the batteries a lot in order to get that to work. Other than that, everybody at Vivint has been very informative and polite. I really like the service and my experience has been great.

We previously had Slomin's Shield but we liked the idea that Vivint was wireless - that we're not relying on the telephone lines. If one cuts the telephone line, the other system would have failed. But Vivint does not rely on that. The installation team was very cordial and friendly. They were very knowledgeable about what they were doing. However, I find that it's quite expensive for what we have. Moreover, the front and side doors have the combination lock and the batteries run down quickly and need to be changed often.

The technicians arrived on time. They were friendly and worked promptly to get the job done. They appeared knowledgeable. I was totally satisfied.

Hi. We got our system install. Love it. Very happy. Our tech was fantastic but did leave a mess of sawdust from drilling. Granted he was here till 11 pm but should of been swept up. Other than that he was fantastic and knew what he was talking about and was great.

I’m very satisfied with the services of Vivint. They’re really good. There were a couple of times I set off the smoke alarm because of the cooking or burning incense and they called immediately. And also one time, I didn’t know that I had a raccoon in the basement. I came back home and I couldn’t see it at first and then I heard it moving around and saw it downstairs. The system picked up the movement and it was confirmed that there was something down there. Vivint was accurate about it.

We were unhappy with the security service that we had and we’re looking for something new. Vivint guys came to our house on a walk-by so they came at the right time. They have an awesome sales team and good installers. We had them install the doorbell camera and motion detectors. I had a problem with the apps for Blackberry at the time but all have been fixed. They have a good service and they're a great company to deal with. I'm satisfied.

New System, Vivint smart home - So far it has been a good experience. They were very good with the product, and were very professional. Explained all items in full detail & could answer all questions. The last company of jerks could do none of this even after 5 years... And it cost less in the long run. But it is new, and they need to expand some of their systems to fulfill the customer needs. As of this minute, I say see for yourself. Think you will be pleased...

The technical representative arrived on time and punctuality tells a lot of the agency they represent. The Vivint technician is well-mannered, respectful, and very professional ensuring that all points were covered. Very professional.

I have their doorbell camera and I'm satisfied with their service. So far, I've had a good experience with Vivint. I'm happy with them.

Very pleased with the installation and quality of the equipment. Clear, great range and picture clarity.

Vivint's installation guys were good. They showed me everything about the system. I purchased the thermostat, front door lock, back door and window sensors, smoke, and glass breakage. I'm all into home automation and I like the setup better than just the regular security system. The service has been very good. The only problem we've had was a backdoor sensor. They shipped one out and I still had a little trouble with it. But then they shipped another one out and then we worked through it. It took about an hour, found out it was on their end, but everything was good after that. I'm very happy with Vivint's service and with the technical support.

Only problem was that smoke alarm would come on every 4 or 5 hours every day even though service was scheduled 4 or 5 days before service on 5-16-16 at 4 p. m. I had called & was told that the alarm was shut off until detectors were replaced. I didn't want to call back & wait almost an hour before I could talk to a HUMAN BEING! My wife, dog & I were aggravated with the alarms & had to wait until the smoke detector were replaced!

I've been with Vivint for six years and I have the camera and door lock from them. When I have calls, they’ve been there for help. Right now, I need somebody to go check my doorknobs because I already put new batteries and they don’t want to work. But overall, it's been good and I'm very satisfied with them.

I got camera, window break, temperature control, and a medical alert pendant from Vivint. I got it because my mother-in-law has been sick and she's been in and out of the hospital. She comes and stays with us every now and then. We thought it might come in handy with her. It eases our mind. Also, it didn't take long for the installation guy to put everything in. So far I'm impressed with it.

I don't need guidelines to write anything. The only reason I am so happy with your company is your tech Chris is heads and shoulders above your previous employees from the men on the phone, your field techs, and mistakes made on our earlier dealings concerning service and follow up. Please check my screen from 2014. Your company needs to know the difference between Calgary and Grande Prairie.

We already had Vivint in this house when we bought it, and we just upgraded the package. We had to call customer service for the batteries and they were very helpful. The only thing we’re having a problem with is when the doorbell rings to our phones, there’s about a five-to-ten-minute delay. I don’t know if it’s the system or if it’s our phone. But still, Vivint has been excellent.

I found the whole experience very knowledgeable and the tech was very good.

Vivint was good from the get-go, from the salesman that stopped at our house to service reps to when the alarm went off because I forgot to shut it off before I came in. Their installation team stayed to work really late to get everything setup. The app has a nice feature. I work almost 20 miles away from where I live and I can arm and disarm the system from where I'm at. I also like the tornado warning because our weather alert radios our city's alarm system don't always work. I've recommended it to several people. There's a lot of people in our town that have it now since we started with it.

I really enjoyed the experience with the Vivint associates. They were very professional and showed that they have mastered the customer service experience. I was very impressed with Tye the sales associate and also Peter who did installation.

Very friendly sales and install associates. Very please with everything we got.

Josh ** employee number ** was extremely amazing. He was one of the sweetest most caring people I have ever encountered when it comes to having someone install a product in my home. I can not express how happy I was with Josh ** service. He was extremely professional and actually took time to listen to me talk about my life and took time to make a mud pie with my daughter.

Over the last 4 weeks I have attempted to resolve a false alarm which occurred on occasion at my front door sensor. After four calls and Vivint sending a new sensor the problem still existed. Talking with the last technician I asked for a tech visit to my home. I was initially told this would cost $99.00, but was finally told they would waive the fee. Tech visited the home and was able to resolve the problem. I did have to call and have a duplicate front door sensor eliminated from my system, but overall we are very happy with the service Vivint has offered.

They were great. It started fast and on time.

Salesman and our installer were very good. Great customer service. Helped us with everything along the way and made sure we knew how to operate our system before they left. Thanks guys!

After signing up for Vivint Home Security, we were not told the system conflicted with the Internet company we had (AT&T). A few techs came out to try and fix the problem and they tried to do it over the phone but we ended up having to switch to another internet provider so it wouldn't disconnect 50 times a day. Everything was working fine after that.

I purchased a package from Vivint which included a doorbell camera, inside sensor, glass breaking sensor and door sensors. It was the best package deal at the time. When I called due to an issue, the sales rep was able to help me. He got me to the other personnel so I can get all the adjustments needed. The installers were also very polite, efficient and did a good job. I've been pretty satisfied with the service so far, even though I had a few issues at first. But as soon as I made them aware of it and was ready to deal with them, they were all dealt with promptly.

Salesman and the tech team was excellent and I can really tell they believe in the product. Pleasantly surprised at the level of exceptionalism this company provides.

Every time my contract comes up for renewal, they offer me features and more items to include in my $50 a month contract. We've had several issues with their equipment, but they came out to service it and our interactions have been pretty good. They're very helpful and showed up in a timely manner. In general, the people at Vivint have been very knowledgeable and they answer questions. There’s never any question on their identity - they come up in an orange and white truck, and they’re in uniform. You never have to wonder who this person works for, which is kind of nice nowadays. Overall, I've had a very positive experience and I’m glad that I went with Vivint versus another company.

Company representatives are very personable, willing to listen to any concerns. They show up at appointed times. Company follows up on all phone calls & service calls with surveys asking how satisfied we are with work done or answers given. Vivint will call you if they see that you have concerns.

Uninstall went as planned.

We got the fire alarm, two window alarms and the door alarm from Vivint. We had Brink's before but everything was pretty expensive, and the salesman from Vivint came and gave us a deal. We could get two free services with the installation so we picked those ones. The sales rep was very professional. He's probably the only sales person I can remember that actually got off my porch after he knocked on my door and wasn't in my face. So that was huge for me. It was installed the same day that I got it. The team was doing a neighborhood sweep and did great.

The package that we got includes a doorbell camera, two cameras and three sensors, motion sensors plus door sensors. The install was great. We just called and they sent somebody out to install it. He was clean, professional, went through the system with me and answered all my questions. Anybody that I deal with from Vivint is very personable.

They have summer crews that travel around selling a product they then service only during the summer. I have had 2 different outages of 6 months and 4 months. When I tried to cancel they say "buy out the contract or we turn you in to collections."

The install went very well, no mess. Great job.

Vivint caused me a whole lot of money. When I first got the Trane, a heating system, they had a lot of young technicians come over. They hooked up the system wrongly. Their box (as far as heating or thermostat) wasn't compatible with my system. Vivint even told me that those guys were trainees. They were just really going by color code. Red to red, white to white and so on and so forth. They didn't know it and it almost caused me about $1,600. I paid $100 fee for insurance fee but it happened twice so I ended up paying the heating and air conditioning place again. I tried to get them to pay but they said, "No, we paid it once. We pay it no more." That went on and it took me probably about half a year to get $100 out of them.

I got the alarm pad, 24-hour security, motion detectors, glass break and smoke sensor from Vivint and it's been excellent. Their sales rep was very clear and understanding. He explained everything and made a few modifications. I was accommodated and he followed up. Their installation team was also professional, thorough and taught us how the stuff works. We completed our contract and signed up for another two or three years for monitoring. I have no complaints.

The salesman from Vivint set up an appointment to meet with us. He came in, talked to us about the system and its features and asked what we needed and what we'd be interested in. We purchased the package that has glass break, door sensors and doorbell camera. Their sales, installation guy and call center have been helpful and courteous. The installation guy came in, did the installation, and showed us the system. He was clean and professional. We're satisfied with Vivint.

I have been with other companies providing security services in the past but nothing can compare with the expertise and customer service that I received today from the personnel providing services from Vivint. This is a great organization that truly cares for his customers. Thanks.

I've installed two security systems before this one and the service, technology, and performance of my Vivint system exceeds both of the others. Great sales presentation. Marvelous installation. I couldn't be more pleased.

I got the window and door sensors, glass break sensor and the panel because I like to know what door is being opened and who's opening it even if I'm here. The reps were professional and knowledgeable. They pretty much gave me what would satisfy me. I made sure that every windows and doors had a sensor. At first they said, “Well, it only comes with the ones that we offered you but don’t worry about it. We’ll take care of that for you at no extra charge,” and they did. So that was wonderful. The installers were nice, knowledgeable, professional and fast.

I asked the sales reps a lot of questions so that I can be aware of what the system is and they were able to answer everything. I'm very satisfied with Vivint's service. I sometimes make mistakes by not taking the time to come in and turn off the alarm, and they respond quite quickly. I'm an elderly person and they have patience with me when I ask maybe dumb questions. They clarify every aspect of my question so it satisfies me.

The people from Vivint came in and taught us so much. We have the cameras, the motion doors that tell us which door is being opened and the monitor for the alarm, that also tells us the weather outside. The installation team was friendly, helpful and they did what worked out better for me. When I didn't know where to put the system to monitor the alarm, they suggested where and they explained why. They were awesome and great in explaining everything. The only problem is they're not local. However, whenever there's something that has happened, not just when the alarm goes off, Vivint calls us and takes care of the problem right away no matter how far they came from.

I had the pleasure of having my service transferred to my new home. The agent who helped me was Tom ** a very professional, personable and patient man. He took the time to walk me through every step of the installation and setup. Great customer service!

The Vivint rep, Angel did a great job updating my new panel and replacing the sensors. His work was fast and experienced. He also took time to familiarize me with the new features. My only disappointment was that the doorbell transducer that I presently have is not compatible to your camera doorbell. When I can figure out where it's located, I will recommend Angel to do the job! Here's thanking you for your professionalism.

Vivint's sales guys were fine, nice, and cordial. I have some window and door alarms from them. So far, I'm satisfied with their service. The installers were polite and professional too.

I have had the system in my home for 3 years and have had to have most of the system disabled to stop the system from malfunctioning and calling the police or fire department. At this point I'd just assume the house burn down.

Jo was absolutely amazing! He was very thorough and took extra time out to show us some features of our system that we were unaware of! He was very friendly and kind! We would definitely recommend anyone in our area to have him do work on their system.

Our Vivint service package includes a couple of automation. We have a thermostat, front door lock and then we have a glass break center, smoke and carbon monoxide detectors. We needed these features since we’re in a remote location. When I found Vivint online, I got called and then got set up with somebody who came out, showed me what was there and then they came back for an installation about a month later. The person who came to install knew what he was doing. He was efficient and did his thing. The system is working fine like it’s expected to do. Overall, I've had a great experience with Vivint.

Vivint is a really good company. There's an alarm service, camera monitoring, and temperature control in the service package I got from them. It was for the overall convenience and safety that I needed these features because I have a child. So far, the service has been great. The sales rep was professional, explained the system's features to me, and made sure I understood. The installers were also professional and identified themselves. They explained everything in detail -- what goes on and what I need to do, tips, and tricks -- and showed me little ways I can do to make things a bit better. Customer service was great. I've never waited on hold for more than a minute or if someone called and I'd called all different hours, these are peak and non-peak hours.

Today, Vivint made a system update to our home security service. And the representative was on-time, extremely professional and knowledgeable. Darryl ** performed his work well, explained the changes, and left only after I completely understood the services performed. Great Job Vivint.

We were very happy with the guys you sent here - very knowledgeable, polite and courteous. They asked us our opinion on what we wanted and expected from the system. Joel ** was great (Captain Vivint). He was a knowledgeable and a great guy for training your new installers.

I have Vivint's basic package and they included the camera later on. It was a friendly gentleman who installed the system. With the camera, at least I'd able to see through a window when I'm away. However, it doesn't work now, so that’s a disappointment. I haven't contacted Vivint, though, as I've been too busy. But I do like the fact that they respond quickly through a number of ways such as by cellphone, email, and calling. And although there's always room for improvement, I would recommend Vivint to a friend.

The service we received from Vivint with service professional DeAngelo was outstanding! He was very professional and informative. He provided the BEST service to our family. He instructed us on how to monitor our home service online and on our smartphones. He explained all of the features of our products and showed us how we can upgrade our service. The service was awesome! Thanks DeAngelo! Vivint did a great job when they hired him. He's an expert at what he does.

I have Vivint's doorbell camera and the interior camera. Their sales rep was knowledgeable but the first installer didn't complete the job. Vivint sent a second installer and he did a thorough job. Overall, I'm quite satisfied with the service.

I have everything except the door camera from Vivint security and so far, I have the highest satisfaction I can get with their service. Their sales rep was very professional, persistent, and was very honest about anything. The installation people came in the time they said they would, checked everything was working and were gone. I am getting ready to move, so I'm definitely gonna have to call them to install the system in my new house. Vivint is amazing

I would highly recommend Vivint and their service technicians. My technician was prompt, polite, knowledgeable. When I answered the door he immediately held up his badge and introduced himself. I was not sure where to put our equipment and he was great finding the perfect spot. He answered all my questions and did his job very well.

With Vivint, we have a window alarm, a door alarm, a motion sensor, a carbon monoxide alarm, an indoor camera and the deadbolt that has the doorbell with a camera in it. We already had the ADT alarm system before, but Vivint was offering the same package for the same price with the addition of the doorbell camera, which we thought was an innovative feature. We've been pretty satisfied and we haven't had any issues with our alarm system. One of our smoke alarms went off and set off the alarm, and we got a call from Vivint pretty quickly, so that went pretty well. The installer was real friendly and answered all of our questions while he was installing everything for us. Our main panel had an issue with Wi-Fi after he left, but then we had another installation guy come and he fixed that for us. They’ve all been great whenever they’ve come out onsite.

I got Vivint's security system with the standard features and the thermostat. The house needed to have a security system. It also definitely needed a thermostat. You want to be able to heat the house before you get home or have it off if you’re not going to be there. The reps at Vivint are great. They typically fix whatever issues I have quickly. The people who came to install were good as well. The installation was quick. Once it was done, they explained what I have, and left me their number and service department’s number. Vivint has been very good as I know their system works. When we had a hairdryer smoke in the house, everything worked. They called my cell phone really fast. It's been a very satisfying experience, and I’m very happy with them.

I am not sold on monitoring alarm services but one of the things that sold me on Vivint was the core add-on equipment which could be very beneficial in the near future. Representative and installation personnel were very professional, courteous, knowledgeable of the equipment and have the patience to explain to the prospect customer the benefit of their services. I am willing to give Vivint the benefit of the doubt on the response time if and when an emergency arise.

We wanted an alarm system and called ADT. They came out but the first thing the technician for ADT said was Vivint is better and told us to switch to Vivint. So we decided to purchase the package from Vivint which included two cameras, the front door camera or the doorbell camera and the inside camera and the sensors. We have the window smashing sensor, motion sensor, and sensors for the doors and windows. We got these features because they were the best deal and we wanted cameras because we wanted to make sure we knew who was outside or in case if they try to rob us, we got them on camera.

Joe ** was fantastic, knows his stuff. Everything is up to snuff. Love your system.

I would first off like to thank Vivint for having my family being a part of their family. I would also like to thank Brody (badge # **) for a excellent sales service. My family wasn't ready to purchase a new security system until Brody sat down with us and went over all of the equipment and what each one does, then he took the time to explain to me how much each equipment would cost and save me vs buying it at a local store. I would also like to thank the 2 service techs that came out and did the install. They were fast and accurate and took the time to explain to me how the system worked and what each button does. Thank you Vivint.

We live in the country and we have four kids, and I live on one of the main roads. I wanted a security system to be able to secure my home away, and from my sister’s on the West Coast, I can do it with my phone remotely. And if one of my kids goes out the backdoor, I would know that something’s going on or someone’s coming through the backdoor. We have the video camera inside, the thermostat by remote and the electronic front door from Vivint. In this day and age, it's all technology. And to have my home on my phone, technology-wise, I can just click in and check my kids. It gives that urgency. So having it on my phone is one of the biggest benefits of having the system.

Everything was explained in detail. They could answer all our questions and knew everything about all the equipment and made us feel comfortable about everything. We are very pleased and look forward to enjoy the safety of our home and we love Alexa!

My kids stay home alone in the afternoons after school and this summer they’re going to stay home with their stepbrother so I wanted to keep my eye on them. I bought an alarm system from Vivint and the service package includes a front door lock with the keypad on it, a camera in the living room, a window break, and front door and back door sensors.