Vivint Reviews

I have been very please with Vivint. And especially with the response when my alarm has gone off. They have recommended the best equipment for my home at a reasonable price. All of the people who have provided service by phone or in the home have been very polite.

I have Vivint's smoke detector and sensors on the windows and the doors. Their reps were good and they explained the service levels clearly. The installer was very professional too. The only thing is I tried to cancel the service a while ago due to unemployment, but it was quite impossible to do so. Other than that, everything has been good.

A guy from Vivint was canvassing the neighborhood looking for business came to our house. He explained the service to us. Everything worked after they installed the system and we'd know somebody is there anytime the wrong key is hit. Their service is reliable and they respond quickly. It's worth the money.

Darren was very professional, knowledgeable, and friendly. He took his time with the install, and helping us use the system.

I would not recommend this company to anyone. We are lied to in order to get the services hooked up. If you move, they will only suspend your service for a 6 months and will charge you again to hook everything up. They were not helpful in the moving process. I called several times in order to find out what to move and how to get it all taken out of the home. They never came to uninstall anything but charge me to re-install it. Not to mention that I had to call several times and was on hold for almost an hour.

Technician was really knowledgeable, helpful and professional.

We feel much more secure now. We especially like the smoke detectors! When we are sleeping we feel quite secure now. Thank you so much Colin ** for drawing our attention to this service.

My experience with the product itself has been neutral but it is instead my experience dealing with the company that dictates my review. Through the 2 weeks or so that I have been in contact with Vivint, I realize that the company cares absolutely nothing about the customer and exists purely because people get sold long-term contracts door to door or through other forceful/predatory tactics. It started innocently enough. As a new home owner and new parent I was willing to try their service out. During the installation the tech drilled a thumb sized hole through my exterior siding from the inside of the house. I was told someone would be in contact with me. The first contact Vivint made to me is about my negative response to an automated email asking for "my feedback on my recent service visit". After which I started a claims process with them...

My installation took about 4 hours and the installer was very professional and seem to be very knowledgable of what he was doing. He was able to answer all our questions and educate myself and the wife on the use of the equipment that he installed. Thanks you so much for this advance security system because we feel safe inside our home and when we are away.

I really enjoyed the service that was given to me and my family! I will gladly share this information with my friends.

Do not get scammed. Their equipment is junk! We always have trouble with cameras thermostat. Equipment is so cheap it never works. Always on the phone troubleshooting with customer service. Then they want to charge you $49.00 to come fix their cheap junk! Do not buy! They also lied about contract. They tell you 24 months and they changed it to 42 months.

Exceptional company with excellent no nonsense personnel.

Customer service was great.

I LOVE my new Vivint Smart Phone Security System. Some of my favorite features include being able to: See on my iPhone (whether I am home or not) who is at my front door. See movement outside my home because of the outside cameras. Lock or unlock my home from my iPhone. It is really nice to drive into my detached garage and unlock the back door so I can quickly move from the garage to the inside of my home. Turn on/off lights in my home from my iPhone from inside/outside my home. It is nice to be able to turn on lights in my home as I drive into the driveway. Change the thermostat temperature from my iPhone. Being able to begin cooling my home before I arrive is a nice feature. Monitor activity at my home (both inside and out) because of the constant updates from my Vivint Security System about activity in and around my home.

We are impressed with the quality of our new Vivint security system. Usually I am quick to turn away any salesperson who knocks on my door, but this salesman got my attention and effectively explained the product. Upon signing up, a technician installed the system and instructed us on operation, all within an hour. When a problem occurred after he left, the salesman returned immediately and fixed a defective sensor. I highly recommend the Vivint Smart Home system.

Appointment was made to service our panel. The technician came and resolved the problem with our panel and Internet connection. I highly recommend Vivint...

Both techs were very helpful and I was very pleased. Sorry, but I wasn't given any paper copy.

Riley ** was our sales rep and he was friendly, easy to talk to, answered all of our questions, was easy to hold a conversation with, and helped fit the product into the budget we have. He sold us on the product within the first few minutes of talking to him. He's a great sales rep, and deserves recognition for the great work he did. We appreciate him being honest with us and so helpful.

We just had Vivint installed and truly enjoy your service and the tech was very respectfully and did his job to perfection!! We just need 2 yard signs. He must of forgot to put them out. Thank you.

Gary has an awesome work ethic and has a positive personality that makes the experience more enjoyable. He was very knowledgeable about the products and has excellent communication skills to explain how to use them.

I have trouble with the mobile app on of Vivint and I don’t think it's reliable. I can't trust it because every time we go to leave, half the time when I come back, it won't turn the alarm off. It just sits there and it does the circle on my phone. It never comes up to say it's disarmed and I have to turn my phone off and reset it and then when it comes up sometimes it's turned it off and sometimes it hasn’t. I have the same problem with the door lock.

I received a visit on this past Saturday morning (25 June 2016) from a young man named Jacob who was in my neighborhood, and noticed that I did not have a security sign posted, like many of my neighbors did. He introduced himself very politely, and asked if I had ever heard of a Smart Home system. I told him that I had heard of similar systems advertised on TV and radio, and that my wife and I had talked about checking into one for our home. Jacob was very knowledgeable on the subject, and had some additional information, along with a short video that was very informative. I invited Jacob in to talk about the Smart Home system, and I liked what I heard.

Vivint service workers have had to come out to remove and put in my camera doorbell several times because of different home improvement projects I have to do. They are focused on satisfying the customer. They are friendly, polite and that is how customer service should be.

Everything so far has been great. I'm very satisfied with Vivint's security system. We were watching a movie and there was glass breakage. We had it really loud and it came on and then the guy came on and we thought "wow, this is awesome." We know that it works and we're happy.

They came, explained product very well. Installation crew was awesome, got everything set up in timely manner.

Great customer satisfaction service. Very well explained and great workers, both representative and installer.

From start to finish, the Vivint personnel made getting set up easy. They did exactly what they said they were going to do with no hidden agenda; straightforward, honest service. The service reps were prompt with communication and service installation, and were completely professional and personable. I would highly recommend them to anyone who is seeking a home security system.

We purchased a service package that includes the doorbell camera, smoke detector, and glass break from Vivint. So far, their services are good. My interactions with the sales team has been good as well. The installation team was very knowledgeable and if somebody wasn’t, they’d send someone who, later, was. But they seem pretty knowledgeable of what they were doing and if they didn’t know something, they would get on the phone to get an answer or check with someone.

We didn't have a security system, but we had talked about getting one. We weren't in the immediate market for one at this point though, until a sweet girl showed up on our doorstep and gave us a great deal! We talked for about an hour. Everything was very convenient, I filled out paperwork on the iPad, spoke to a rep over the phone, and within 15 mins of finishing 3 technicians were at my house installing the equipment. The equipment from start to finish took about an hour to get installed. They taught me how to use it all and left me with a personal contact number to be reached in case I had any questions. Amazing quick service!

Both the sales representative and installation technician did a great job in explaining the product and determining which products would best fit our needs. The installation was immediate and professional quality. Will be recommending this service to others wanting affordable home security.

Our daughter snuck out and we wanted to keep her inside the house so we got the system. I asked people at work what security provider they use. I have coworkers and friends who use Vivint and I had been to their house and noticed their systems. So we got camera in our living room and a doorbell camera. The sales rep and everybody on the phone was super nice and detail oriented. I really liked that. The only thing that bothered me was that they somehow magically enrolled me in an automatic draft situation and I wasn’t receiving a paper bill. It was automatically drafting out of my account, which I didn’t really want. I would rather be in control of that and pay it myself. It doesn’t mean that I want to kill a tree and get a piece of paper in the mail. So I got that fixed after the first month of it withdrawing.

I just recently got a home security package installed in my home. From Taylor the sales rep to the 2 installers they were courteous and caring. Taylor understood my needs in a system and the installers were professional, very caring of my home. I was more than pleased to have them 3 in my home. We are very pleased with our new security system.

Impressed by our salesman and the installer. If all the employees act as these 2 that we had interaction with I would recommend Vivint to friends and family hands down.

We subscribed to the premium service and it has exceeded our expectations so far. The sales rep Jonathan was very professional and visited and contacted us after installation to make sure we are satisfied with the service. He answered all our questions regarding the terms of service about reviews we found in the Internet. The technician Taylor was very professional as well. He said it usually takes about 3 hours to install our system but he spent way more than that making sure that our system works and won't fail. He took time to explain to us how the system works and how to adjust it to our convenience. He is very polite and very helpful. We only have the system for 3 days, and it’s working great so far. We are very happy that we can view our house and control stuff while we are at work. We used the ping camera to view and talk to our pets when we get free time at work. I would recommend this company!

Artem ** was very courteous and professional. He explain everything that he was doing to correct or solve problem that the system was having. Great job Artem.

I just got what I am hoping to be a great advantage of security to my home. Here is what I have experienced so far and that is great professionalism from both the seller and the two people who installed the system. They were very obliging to my household needs. Every question I had was answered respectfully. When it was all done I felt secured and happy I got what I did. You NEED this system. You NEED Vivint.

The installation was excellent and the sales person friendly and professional. The system was installed immediately.

Our sales rep Fritz was very disarming with a new product. He showed us the value and made us believers. The next day Brandon came and installed timely and ensured we understood fully how to operate it regardless of how late he stayed. 5 stars!

The sales rep and installation techs that I interacted with were great. Professional, polite, and genuinely nice. Had some glitches early on with my system, and called the sales rep who immediately came by to fix it. Overall a great system.

I own a Home Health Care business and I was extremely pleased to learn that I could buy a pendant similar to LifeAlert for a one time fee of $60. This is a bargain as the separate systems cost at least $32 a month with a six month minimum. I have so much peace of mind with that pendant and the camera which will have two way communication with the next software update. This is huge if you have your parents living at home with you or you want to monitor them from afar. Another huge aspect is that you can program the system to chime if a door opens... That's really handy for people living with a loved one with Alzheimer's or Dementia. There are several clients that I am going to what this system with.

I can't say enough about how positive and satisfied the whole experience was. The interaction with the sales representative and installation technician was exemplary.

We had another security system but we liked what Vivint had to offer at that time when the salesman came in. We got the doorbell camera a while back but I had a little trouble with it. It kept losing sync with the panel. I finally got the panel upgraded, then they said I needed stronger internet, so I got that as well. It's been working okay now except that it doesn't alarm us on motion. Another issue is the panel that I put in above the garage where we walk in has a light - green or red - that lets us know if it's armed or not. However the panels I have in my bedroom and in the front door that we never go into don’t have lights. My other system had those lights so whatever panel we looked at, we could tell if it was armed or not. I could be laying in my bed, looking at my panel and be able to tell if it's armed or not without having for me to look on my phone or go to the washroom where the garage door is at and look at that main panel. I'd like the company to upgrade those one of these days. Nevertheless, all the representatives have been cordial.

I'm okay with the service. I wish Vivint has a thermostat control, but they don't have it so it's the disappointing part.

Vivint is absolutely amazing and I love it and so glad we decided to get this system for our family.

Don't do it! Five year contract with no way out!

Great service so far. Love the doorbell camera. It's a bit pricey to be honest but so far worth it. Also make me feel safer.

Called to see if a tech could come and check out one of my door alarms and the smoke detector as the batteries were always going low. I was very busy when I came home for a visit and waited till 2 days before I left to see if a tech could stop by. I was told that it would be the next week earliest but they would see if they could get someone by before I left on Friday. I was so happy they sent a tech out and took care of my needs. Awesome job helping me out even when I waited too long to call for assistance. A very special thanks to the customer service lady, I wish I could remember her name.

My husband and I recently purchased a new Home Security System from your company. We are very happy with the quality of service and assistance we received from Mike and the technicians, Pablo and John. Mike was very knowledgeable about the product and all of the features. He even went further to help us once we realized that our former company auto-renewed our policy without our consent and wanted us to pay over $200 to break the contract. He showed us that that was an illegal practice as of 2007 and gave us documentation to break the contract without paying the extra charge. We look forward to our new security product. Thank you!

First off before you buy into this company do your research. We had just moved into our brand new home. The very day one of their salesmen came calling. The pitch is that since we are in a upper end new neighborhood they have decided to "sponsor" our home just so we can have one of their signs in front of our house for the purposes of advertising to other passersby. I was willing to talk to the representative but told him to come back later since we were still busy with the move. The rep pulled up his calendar and said he could come back Monday (a holiday). I said "No. Lets do later in the week". The rep replied "Oh I am going on a sales trip to Colorado Wednesday. How about Tuesday?". I agreed to make time Tuesday.

Arrived during the timeline given to me. Did the job in record time. Very courteous.

My colleague spoke so highly of Vivint. I went with them and my experience has been nothing but positive. Their rep was wonderful. He took care of everything the first time he was here. I’ve recommended Vivint to several people since then.

I called Vivint the previous night and they send a repair Tech the very next morning at 8 o'clock to solve my problem. Jeff was very prompt and professional. He also work very hard and changed everything and connected everything together and took care of my problem.

The sales representative was extremely knowledgeable. The installation was fast, friendly and professional.

Our service tech was absolute amazing. Bilingual, extremely helpful and worked quickly. We couldn't be happier with his service and professionalism.

Rusty was very very nice and polite, great personality. He was very thorough in telling us about the system. Alex was great as well in the install, very nice and polite and did a great job in the install and instructions in setting up the system and connecting our phone app as well. Great job! Love the features, feel a lot more safe.

We are very pleased with our Vivint system. Royce and Mike are the best! Have recommended to several people.

Despite the mixed reviews I decided to give Vivint an opportunity and I am glad I did. Sales member was courteous, knowledgeable and friendly. Installation tech was professional and knowledgeable and on time. The value of the products is awesome. Very impressed and happy with my decision!

My field representative, George, made up for all the glitches and quirks I had with my Vivint system. George was very patient and well prepared for this job which had become a challenge. You, Vivint, have a keeper.... a very dedicated worker.

I had Vivint over 6 years. At first they were great. I would recommend to my family and friends. Towards the end and now that I'm discontinuing the service, it's a nightmare. When I called to cancel my service, I was told I had to write a letter. Then I wrote a letter and I was told I had to call. The representative was beyond rude and hung up on me when I wasn't persuaded by his half price offers to stay. Now that I'm finally done, getting out, I have been charged for 2 months of service.

I was so excited to get this system installed. My issue is I have the doorbell camera set to record on motion as well as on doorbell ring. I have the sensitivity levels adjusted and my WiFi status is at 93% but for some reason my doorbell camera will not record on motion. It will only record when the doorbell is rang. So disappointing! I have until midnight tomorrow to cancel and I'm really considering it!

After many many months of not getting this issue resolved I'm finally happy to say these 2 gentlemen made sure they didn't leave until the problem was fixed! We are all good now.

Vivint came to my house at a perfect time because I was having a problem with the old security that I had that time. The installers took a little longer than what they originally said but that was fine. Service-wise I haven't had a problem with it except for a billing issue that we had for a while. That was my dissatisfaction with Vivint.

I've had 3 other alarm/security companies before learning about Vivint. All were ok, but now that I have Vivint, I see where I had been lacking. My son purchased the Vivint security system and I was so impressed, I asked for the contact info. The sales rep called me the next day. He was absolutely amazing, thorough, transparent. Everything I wanted he was able to provide. I love my security system. It works exactly as the sales rep said it would. The mobile app is the best I've ever seen. Love it, love it, love it!

The quality of service I've received isn't even what I would consider mediocre, AT&T has better service and I left them for poor customer service after over 10 years as a customer. I have been bounced from person to person and I have been told my issues would be resolved, yet your company only does their job half way. The ONLY positive experience I've had with Vivint was with the installer, Joe, who was super kind and courteous, prompt to follow up, and I liked and can count on him. It.s because of Joe that I'm even giving you the benefit of the doubt to email today.

Techs worked their butts off for whatever was needed. Great sense of humor! Fun to run into them buying ice cream. My new best friend is Conner!

Talked to a rep almost 2 weeks ago and he was really excited to get me to sign up RIGHT NOW. Told him I needed to talk to my husband and could he give me a brochure. They had none to leave... Told me he would call back. He did NOT. I got his number for the neighbour who had a brochure... Hmm okay. I called him and he told me he was with a customer and would call me back... Still waiting.

Excellent service, technical support, customer support. Knowledgeable and understanding staff. Excellent protection for you and your family at an affordable price.

I was very pleased with my experience with Vivint. Customer service was great. I would recommend this to all my family and friends. The technician was very helpful and friendly. He was much better than the last technician that came out to my home. Thank you for great customer service.

Wonderful security system. It is amazing. Really impressed by the latest software which works awesome. You won't believe 'til you get it installed.

I am very amazed on how much security systems you can get for a very low monthly payment instead of paying upfront. The technology is the best by far, I'm glad we made the switch to Vivint.

We are so glad that we let them come in and explain Vivint. Great value! Cameras are amazing! Customer service & Installation were fast & friendly. Absolutely perfect. Thank you for making home security affordable.

Overall, I'm very satisfied with the quality of Vivint, and I'm very impressed with my install technician who took my home's level of protection to the next level. Thanks so much for keeping my home and myself safe. I look forward to many happy years of protection.

Rarely do you get the highest level of professionalism, knowledge, service & dedication from every single member of a team from sales to installation. I have an older atypical home that presented a lot of strange problems, like the doorbell being enclosed inside drywall. Technicians Zach & Brandon (sp?) worked tirelessly till midnight the first day and well into the evening the second day. All my expectations were exceeded. These guys get the job done - they're rock stars.

I’m not happy with how it has been hard to get Vivint out here to fix something that’s not my fault. It’s taken way too much effort on several occasions and without someone wanting to charge me. Although, in the end, somebody makes the right decision and sends somebody out to take care of it. It’s a fact that batteries wear out so fast. It’s just the way it is and they don’t tell that. The batteries in the door locks are only used once or twice a month and they have to be replaced every couple of months. This has not been a really good experience. When I had a window fail they said, “Well, it’s not our problem.” And I said, “Well, yes it is.” So, there again, I had to get to somebody else to make the decision. So, somebody came out and fixed it. But it’s way too much effort and probably I will switch because of this.

When I purchased my home, Vivint's service was already in it and I've been with them since before they changed the name to Vivint. It's a pretty good home service and everything has been great.

The technician, Casey, was just great. He not only completed his work list but double checked it and then walked me through each point of repair. He also helped me to get connected to my phone app as well as made sure I knew how to use it before he left. Thanks Vivint for sending Casey to my home to repair my system. He's always welcomed back. Everything is going great.

Great experience. I am glad I switched from Monitronics.

What really sold us on this home security system was the mobility app that you can download onto your cell phone and communicate with your home security system. Several people have told us that they are paying more for their security system and have less features than us. One of the cool features on the system is if you are expecting a package, your security system will notify you when it arrives. The doorbell has a camera installed and it takes a video as well as a photo of someone approaching the front door. That's a great feature.

Excellent product and a reasonable rate.

I am moving into my home alone and I needed to feel secure living by myself. I did not want to get a gun nor a dog for protection so I got Vivint. I feel very safe now. Thank you Vivint!!!

The tech that installed our equipment, Michael, did a fantastic job! He was knowledgeable and proficient in every aspect. We are very happy with our new system!

My overall experience was great!!!

Lots of great equipment and no contract. Great low monthly price and the service professionals were friendly and very knowledgeable of the system.

We recently had our home security system switched from ADT to Vivint. The difference was amazing. It is so much easier to use and understand. It also included two life alerts. We are older and feel so much more secure with this system. I would surely recommend it to anyone young or older. The cost was affordable which also helped.

The men who came to my home were polite, clean, didn't smell of tobacco, helpful, friendly, informed and answered all my questions and didn't leave until they were assured that I was prepared to use my security system. I will recommend this company to my friends and family based on my many experiences with Vivint.

So happy and impressed with our new Vivint system. Love how easy the system is to use and customize to fit our family. The salesman and installers were amazing. They walked us through the installation and setup of all the components in easy to understand terms. The salesman even stopped by later on to make sure we were happy with the system. Outstanding. I am so impressed and have already recommended it to all my friends.

From the explanation of the components for a security system, to the requirements and needs for their application in our home, and to its installation, Vivint performed in a professional and knowledgeable manner. Their company, their staff and their continual support are the signs of a well-run organization in the home security realm. We easily would recommend this firm as top-notch to anyone looking for a home security system.

My service technician/field agent was great, patient, experienced, knowledgeable and took the time to explain the equipment and all possible options I have with the company. Did not make me feel uncomfortable in my home, and friendly with my family without being unprofessional. He gets 5 stars! The issue I have with Vivint is their hold times with telephone calls are so long. Just to get an answer took at least 40 minutes and that was the technician calling (not that he told me I was waiting for the answer too). I also experienced these incredibly long hold times. It seems that the hold times are always longer when specifically waiting on the "moving" department.

We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since then, we've relocated to Florida. Before our move, we contacted the customer service line to find out what we can do about our system. The representative informed us that since we were still under contract. We'd have to move the system with us. We were okay with that as we were happy with the service, but because we were renting an apartment for the first year we couldn't have the system installed during that time.

Last year there were several break-ins and things happened in the neighborhood, and my husband got a little bit older and can't hear anymore. I got from Vivint the doorbell monitor and camera, all the other stuff for the windows and doors and a removable camera which I can put wherever I want to. Their system is a wonderful thing to have, especially as you get older. And when you want to go on vacation and leave the house, you know you've got cameras on doors and no one's going to come in without them knowing. We had an older system before and this is so much better. We're absolutely satisfied.

My partner told me about Vivint, she really likes it. So, I took her word for it and went with them as my home security provider. The sales rep was also the installer. He did well at explaining everything and making sure that I was comfortable with everything before leaving me with it all. He made sure that I was real comfortable with how to use the product and cleaned up after himself. I would highly recommend it.

System went down. The Vivint techs we're able to show up the same day I called, even within the hour I called. They were able to address the problem right away and did a full systems check. They also walked me through getting the Vivint app set up so I can check on my home any time. Techs were friendly and did more than I think necessary to get me up and running again.

In the years of having Vivint as our alarm system company we have had nothing but excellent service from both the equipment and the customer support. Not the most inexpensive alarm company but certainly one of the best.

I moved after paying for Vivint for two years and then tried to cancel. I was told I had 20 months left on my contract and if I wanted to cancel I had to pay the balance - over $1000 (20 x 53.99/mo). They wouldn't make any deal and told me they would call collection agencies if I didn't pay.

My system is up and running. I love the way they quickly and neatly installed everything. They also explain to us how to access everything.

ADT had to use a phone line in order to use their system while Vivint did not. I was not going to pay for a home phone line just to get a security system so I went with Vivint. I have the carbon monoxide and smoke detectors because I wanted to keep the house a little more secure. It was 8:30 pm when the installation guy tried to come out for the first time. I told him there was no way I was staying up while he did it. The second time he came out, he was running a little bit late but he still showed me all the details and took time to make sure I understood everything before he left.

Last summer a salesman sold Vivint High Speed Internet, Telephone Service, Security System, and DirecTV at a real bargain price. This was just before football started (NFL) and our team is out of market and rarely shown on other channels. Too Good to be true? It really was. After a month of horrible phone service we get a letter saying that Vivint's tower in our area is not working and they need to cancel the phone and internet service. That should have stopped their deal but instead we were stuck with their alarm system and had to contract Century Link for phone, internet, and DirecTV. I told them what happen but they told me I'm stuck with their security system for 5 years even though the package of goods were broken by them.

The customer service and professionalism shown by Carlos is second to none.

After deciding to accept the service my partner and I tested the equipment for about 2 weeks and are very pleased with it. The mobile app feature is extremely convenient to ensure our home is protected when away. We can also see when visitors are detected and talk with them via the doorbell cam if we are away from the house as well. Utilizing all the equipment including the panel for arming the home when away our home is easy with no worry about triggering a false alarm. As of yet we have not experienced any outages, system freezes, or issues with the mobile app. We are extremely pleased with the service and have no regrets on the investment.

They were very professional and nice people. I will recommend them to anyone!!

I didn’t realize I got Vivint until I had done all the essential work and then they told me who they were. I was tricked. I'm not really satisfied with their service at all. A lot of things were not explained including who they were when I called for the service. I was calling for a different security service. It was also done for the church, but when I wanted to switch names on the account, Vivint told me that there will be another charge. They would have to start a whole new account for the same church and that would be an extra fee. That was a part of the ripoff.

We have moved 3 times and we also moved our Vivint system with us. We just moved again and we have yet to transfer the system to our new house. Whenever we need to have the system installed, we’ve had installers do it. They're very professional, knowledgeable, and were good about explaining everything to us. Also, I’ve had nothing but positive experience with the sales rep so far, except with our keypad. It seems like it melted and we had some issues with them trying to replace that. Other than that, everything’s been good.

Two knowledgeable, polite, and professional young men approached us about switching our alarm and monitoring equipment to Vivint. After a detailed discussion outlining our options, we agreed. Price was reasonable and they made it pretty painless. My only suggestion is that they make it known, upfront, how long the switching out of equipment/service can take. From first approach to installation finish, it took 5.5 hours - right during dinner time and into the evening. Lengthy for something you hadn't scheduled. That said, we are very happy with the system - particularly the camera upgrades and the garage door timer/sensor.

We already had a security system in place, but it was obviously not up to the standard of Vivint. The salesperson and the installer were courteous, helpful, and great at explaining how it all worked to give us the best security available. Thanks to those young men for stopping by, and for installing the system.

I'm so impress how safe we feel in our home. The ability to speak to whoever at my door without being home.

It would be great if you have more staff to be out in the field to service your customers... The timeline for the service is too long of a wait. Especially for those of us who live in the rural areas.

The service package we got from Vivint included the door sensors, a few window sensors, and the sensors in the main hallway. Every door has a sensor. We're very pleased with them. They've given us a couple of breaks in our charge. My husband is a stickler, so he's like the business person that does everything for the family, and he probably thinks he should get a better price because he's been such a good customer.

I’m pleased with Vivint's system. Their sales rep came to our door and told me about Vivint. Then, the installation team came the same day, changed everything and upgraded.

Forgot order number, but he arrived on time and understood the problem, as explained and observed about the control box. Replaced and reinstalled everything as they were originally installed. Everything worked good and made some changes together to make it easier. Sorry we did not test the system for when leaving, system does not alarm the house. Will call Vivint to correct this problem, as soon as I am not busy. Thank you.

Always on time, very professional and superior service on every phone call or service visit. Thank you for doing a great job every time.

We were having a problem with our thermostat and he identified the problem and fixed it quickly.

Excellent service, qualified technicians & great equipment!

We are very pleased to have a Vivint system in our home. It is just what we needed. The salesman was very polite and courteous, as were the technicians who installed the system. We look forward to years of satisfaction with our new system.

My rep Paul was very friendly and helpful. He was not pushy and was very honest about every aspect of the install and equipment. The installers were fast and friendly and made sure that wires were out of site and cleaned after they were finished.

Installation of door bell - Well I was disappointed because I had a 12 hour install the previous week and it was not installed and then it was not installed again... So that's two Fridays that I have been inconvenienced with a possible third on the 1st... Then my system is overriding the front door to arm... I don't know.

A young lady was going through the neighborhood demonstrating about Vivint. I wasn't satisfied with AT&T so I decided to try them. The sales rep was courteous and knowledgeable of the product and the installer was quick in doing what he had to do. I'm satisfied with Vivint.

I've had this company for a couple of years. I now need to cancel. I sent a cancellation notice through e-mail, mail, and over the phone. Vivint will not let you cancel. They said they never received my e-mail or letter. When I try to cancel over the phone, they continuously put me on hold and hang up on me. I have spent NUMEROUS hours and days trying to resolve this. They will only pick up the phone if you are willing to pay the bill. To this day, I am still struggling to cancel my account.

Excellent service. Would recommended to family and friends. A great updated security system with top of line smart technology. I feel much safer at home and while away. Great tool for parents with children.

Extremely satisfied with the sales rep and installer as well as the product and service.

Very happy with service.

I was not very happy with Protect America. They bought out what was left of my contract with them. Installed all the equipment very fast. People were very skilled and did very well.

We're very happy with Vivint products and services. I would recommend Vivint to anyone. We just recently had the camera doorbell installed and we love it. We can answer the door and see who's there from anywhere using our smart phones! The only issue with this installation was that I was told there was no fee for installation, but when the tech arrived I was informed that there was an installation fee of $100. I wanted the doorbell so I agreed but that was definitely disappointing.

I really like the fact that you can access your cameras from the phone & actually set the alarms from your phone, also... They were quick & proficient.

I was so impressed with the sales and install of our new system. No sell pressure needed because the quality of the product sells itself. Not only was John extremely friendly and professional, but quick and efficient. He scheduled the installation the same day within the hour. The technician was quick, efficient, and also extremely friendly and professional. I was very impressed with the whole experience. I quickly started referring to my neighbors. Thank you!

Technician was on time. Quickly finished and was polite and helpful.

Love everything about this experience. Still learning about how to work it and it is easy to find the answers to my questions.

Our technician is the only positive thing I can say about Vivint in dealing with them for almost a year. You really need a dedicated tech to decision maker phone line. Poor initial install from a year ago was finally fixed.

Love the product. Works well. I feel the monitoring is a little overpriced yet the equipment is top of the line. Doorbell camera is amazing. Interior cameras have great clarity. I love the fact that I can be a hundred miles away and when someone rings my doorbell, I cannot only see who it is on my phone I can talk to them. The salesman could of followed up better. Installers were good. I still give this a 10.

After calling multiple times and being sent the wrong part at least 3 times even after speaking to a supervisor a service man came out and quickly fixed our door only because he carries parts with him rather than order them from the office because he never gets the parts he orders... If it weren't for him coming and fixing our door in literally minutes we would have disconnected Vivint. I believe in second chances so I will give the company another chance but if I have problems again and go thru what we went thru for months again we will look elsewhere for a security system. When it's working it's great but when we have problems it took forever to fix.

The technician was very professional and precise and even though it took way over the allowed time he was patient and willing to stay until the job was done and done correct.

Not happy with payment set up. We asked them to take it out around 15 and it was debited out on the beginning of the month. Also had other friends and family that got better offers than I did - more equipment at cheap price.

This application is superb. I monitor entrances into my house remotely. I can also control the temperature of my home remotely using my android thereby saving lots of hydro bills on electricity/gas. I recommend this app for you.

In regards to purchasing Vivint Home Security it was an enjoyable experience. Ari (salesman) never pressured his pitch, showed the product in a professional manner and had the installation group at the house within a half hour. Installers were awesome and when I had a problem with the financial part the customer service people rectified the problem immediately. All around great product and greater people. Thank you for showing me a safer and better way of protecting our home and my family.

Andreas and Jacob were incredibly professional and polite. They both had great knowledge of their jobs and didn't hesitate answering any of our questions. The system works perfectly and both employees ensured we were 100% satisfied before leaving. I definitely recommend this company to anyone looking for home security/monitoring.

Friendly, professional. Didn't try to sell me things I didn't need. Listened and attentive.

We love our new system. Do wish it was cheaper. Pushing 90.00 a month is a bit steep for us.

I have had my alarm system install for a couple of months now and the guys that came in to install my system was excellent. I couldn't have asked for a better group of guys. They was very informative and letting me know exactly how the system works and what to expect.

We knew nothing about this company until Austin came along! Austin ** is an outstanding salesperson who simply showed up to our door and politely asked if he can introduce Vivint to our family. The rest is history! Furthermore, Bryan who did our installation was patience, professional, and explained everything in detail once the installation was completed. They work into late hours if necessary and they make sure you are completely satisfied before they leave your home. We are so happy with the system so far that we would highly recommended to other families! Their response to any of your alarm needs are exceptional! We got the package that included the Nest AC thermostat, and Echo (the amazon lady Iris). In addition the door bell has a camera that allows you to see who is outside your door, and even speak to them through the alarm panel. Excellent choice!

In our neighborhood, it is quiet and fairly peaceful. Nothing much goes on here and most folks feel pretty safe. That's the way it was for us until about 3 days after the installation of our Vivint home monitoring system, which included exterior cameras. A rash of vehicle burglaries occurred and guess who the neighbors and police inquired to wondering if illegal activity was caught on video?? Yep, they came and asked me. Our next door neighbor was one of several victims but we were not. Don't fool yourself and think it can't happen here. That's when it does. I would recommend Vivint for your security and peace of mind.

My sales representative and my service technician were both awesome. I love my security system and everything that has come with it. I would recommend this to anyone!! I have never felt more safe in my home than I do now. Thank you so much for everything you have done!

The reps are super polite and not pushy at all. They really sold us on the product and the product is great. Highly recommend.

Vivint is an excellent security service provider. They were able to update my system and replaced and install new parts that were not compatible with the new system for free.

Vivint is Excellent!

I really like my Vivint wireless alarm system better than any system I've had in the past. I love Vivint solar signs that light up at night! The customer service is great and the field professional agents are very competent and friendly.

We are really happy to have our security system with VIVINT. The installation was really simple and fast. He was thorough with the install and walked us through the whole system. We did not seem rushed and he took the time to educate us on the whole service. Using the system now for a few weeks, all the people we have communicated with are so friendly and professional. It's nice to know we are being taken care of and listened to.

Tech was very professional, courteous and knowledgeable. He also respected us and our belief by removing shoes before entering our home. He left our home very clean. He also took extra time to explain everything in detailed until we understood how everything works. I will definitely recommend him and this company to my friends and family. Thank you so much.

Vivint has wonderful customer service. The representative did represent the company really well and the packages were reasonable. The sales rep was a funny young man, answered all my questions, and was able to tell me all I would be getting with Vivint. The installer told me what he was doing and where he was going to do it at. He was very friendly, and he came on time like he said he would and he left me nothing to clean up. I’ve had someone come out maybe last year for repair as something was wrong with my battery and someone came out and it was good representation from customer services. I’m thoroughly satisfied.

The agent assigned to my issue went above and beyond and more than exceeded my expectations. I'm thrilled.

The installation was impressive and could be likened to a successful military operation, coordinated, quick, precise and well done. Furthermore the technicians were the most delightful my wife and I have ever met. As we say in the Marines, "OUTSTANDING!"

Once again I received excellent service from the tech you all sent. He not only fixed my panel but he replace batteries in all my stuff and set up my door lock and a/c panel without me even having to ask! I feel completely protect in my home now!

So I had someone come into my home to do a demonstration. He needed a credit card on file in case I decided to choose this company. After the demo, I told the guy I am NOT interested, remove my credit card on file and DO NOT charge anything to my card. He assured me that my card will not be charged. They only charge cards AFTER the installation is completed.

Doorbell camera replacement - Olaf was great. He is very professional and has great customer service skills. Very knowledgeable and courteous. As well as Zack and the girl from the call centers. We thank all of you.

I got the thermostat, the door locks and the security part of the Vivint system. What appealed to me was being able to remotely lock and unlock the door and reset the thermostat if I needed to. The installation team was very efficient and they answered my questions. However, there was supposed to be a camera and they were not able to set it up. They sent someone back later but they never got it to work, so I got another remote door access pad instead. However, the pad is a little high for me. It would go off even though I know the right code and it didn't always register completely. They told me to use a stylus and it worked perfectly after that.

While having service on our Monitor, was serviced by a very nice young professional who repaired and programmed our monitor. I would refer all my associates who need servicing to call.

I was approached by a Vivint salesman at my house. I purchased the package with the alarm and home internet. I've had some issues and they worked through them a couple of times. The satellite on top of my roof gets getting moved with the wind so the service is inconsistent. But when there's no wind, service is quick and that's what I need. Maybe the satellite wasn't tightened down the way it was supposed to. Other than that, Vivint has good service. The installation team was quick. The staff were friendly and were able to assist me on everything during the installation. I've recommended it to a couple of friends and family also.

Upgrade to system - Outstanding job.

System updated & checked in a very efficient manner. Very good technician.

The installation and the services are good but they need to upgrade the exterior cameras. They are not good.

I was researching for a security system and liked Vivint's doorbell camera. However, one has to actually experience the security to realize if there are other needs and I would like to have added a couple of other features once we got the security system, but the fee is astronomical to do that. Also, after getting it, there was an instance when I could not get in my house and I tried to call the installer but he never answered the phone. I asked for the key fob and was treated very rudely by their sales department. But aside from that, there were a couple of times when the system has gone off and I've been promptly notified or sent a text and I like that. One reason we got Vivint is I'm out of state a lot and travel for months at a time. Having the system gives me peace of mind and I rest easier when I'm home by myself.

I have attempted to cancel my service before the 30-day deadline. After signing a 5-year contract, and after following the steps required, I have received no feedback, no phone call, and the wait has taken me beyond the 30-day deadline. I'm now stuck in a contract that I'm not pleased with the product and the service. This company is out to get your signature and then drop all personal contact with you after that.

My other security system was out of contract and Vivint came to our neighborhood with some cool cameras. So far, I like their service.

Was told by customer service rep they had too many people to email or mail me. Did not take my monthly payment and then taken it out the next month, so that's double. They chose not to notified me...only credit me 20.00 dollars when I pay 60 or more a month. A key change would have been nice or a carbon dioxide would have been nice. They are known nationwide, plus outside the states and you couldn't do better than this...and I have referred others...no happy. System is great.

I am so frustrated, angry, and disappointed in Vivint. I had an account with them for years and had good quality service with no problems. In fact, in August 2015, I was still using them and was no longer under contract. One summer night in August 2015 a young man named Chris representing Vivint, stopped by and informed me that I could get outside cameras for just a few $ more a month. I was very interested in the outside cameras because I live on the north side of Pittsburgh and we were having our cars broken into. Chris said he would have to send me covers that would arrive in about a week for the cameras so they could be used outdoors. I signed up and locked into a 5-year contract.

When we signed a 5 year contract with them, we told them that we were going to be moving after 3 years so there would be a period of a year or more where we would not need their services. We were told that it would not be a problem and it would only take a phone call to put the service on hold indefinitely until we bought another house and reinstalled the system. When we moved and sold the house, the system was uninstalled but customer service told us that they can only put the service on hold for 6 months, after which, we would get a monthly charge whether or not we used it. If we cancelled, we would have to pay the whole 2 years' worth left of the service all at once.

Vivint has good products and I feel secure with them. Their sales rep was courteous when we talked on the phone, and so was the guy that came and installed it. So far, it seems good and I haven't had any issues.

I have a wonderful experience with Vivint. The two sales representatives who came to my home were very patient with me. They answered any question I had and explained everything and made sure that I had plenty of time to make a decision. They were really good. The guy who came and installed the system took his time to show me on the iPad how all of that worked for me. When I wake up, I always forget to turn it off. It happened once when I went to bed at night and in the morning I forgot to turn it off and it went off. They called right away to make sure everything was okay. The only thing I have a problem with is if I have a question, it seems like it takes forever to get a hold of somebody.

Vivint's sales representatives were very helpful and pleasant and I've no complaints. The installation guys were great also and they explained everything, showed us how to use everything, put the new app on my phone for me, and showed me how to install all the stuff. I had the doorbell camera and it is convenient being able to see stuff around the house while I'm gone. We're out of town right now and I am using it to see if my sprinklers are coming on when they're supposed to during the day. We're really satisfied and it's working great.

I’m an IBO for ACN and they were promoting Vivint. I set up my house for a demonstration and I have people come over here and look at the system. I got the top-end package to show people when they come over and check it out. I do the movie cameras on my cell phone, change the thermostat, the touchpad, the front lock, and everything. The sales reps have been excellent and very helpful. The installation went flawless. The installer went in smoothly and he was done in two hours. He showed me how to run the program and it ran great. I pushed Vivint to my customers because I’m happy with it and I’m sure they are all going to be happy with it.

When I purchased my home, I inquired about Vivint from the previous owner. I maintained the current package and then when I sold that home, I ended up taking my Vivint service with me. Right now, I just have the basic package which is the security system. I'm happy with it. The guy that came to hook up the service was very nice and courteous. He expedited fast service to get it up and running because he knew the area that I was moving into was scary for me because I'm new to the area. Overall, I've had a great experience with Vivint. I've had other representatives from different companies come and try to offer me a better upgraded service but I chose to stick with Vivint because of my experience that I've had thus far.

We've got Vivint at our rental units. The sales representatives and the installation guy that came there did a great job. One of the rental units is my daughter's, so I had the installer explain everything to her. We really like their system as it seems to work really well. We also have VET at a couple locations and when those contracts are up, we're gonna switch them to Vivint. Everything they've helped us with has gone really well and we haven't had any issues so I would definitely recommend them. It's been a good experience so far.

We have the security and the fire included in our service package from Vivint. I love it. Their sales reps were great and their installation team were wonderful. They’re a great company to deal with.

I had ADT. I was buying a house and wanted to give Vivint a try in this home. On the day that the installers came out, they were great but I haven’t heard back from them. I had called for an additional couple of pieces for my windows and they had broken one for the door, and I didn't get any of those so I just called the customer service directly. Every time I call customer service, they answer my question. I also have some issues with the system that gives off false alarms at times, but besides that the system is reliable. I'm very pleased with the service from Vivint.

The sales reps from Vivint were friendly. The only thing was they were supposed to get me two outside cameras but they didn't. They never ever called me back to tell me where they were or if they're coming or not. The installation part was fine, though. So far, I don't have any complaints about Vivint's services. They saved my house from burning to the ground.

I felt like Vivint's thermostat would be helpful so I added that in our package. I don’t use the service that much but I love the back doors wherein it can be opened without a key. I also like the fact that the fire alarm would go automatically to them to tell the fire department. Their reps were fine and their installation team installed the system that night as soon as the salesman left.

When I first got the system my wife was happy with the system and was ok with costs. After a year of paying for a system, which I now can get cheap, there's no way out due to way contract written. The camera no longer works and I don't want to pay just to have someone try to fix over phone. I never received replacement for the lamp on which was recalled and the front door lock did not last one year without problems which now are getting worst. The people in past were very helpful - Vivint's only saving grace. Still got a full year of the plan. Can't wait to get out. Would not renew contract. Way too overpriced for what you get in end especially since the system can be bought for far less elsewhere. Should have done my homework. Never would have done it.

Awesome product and great customer service. We love our system. Even though it's been a short time, I already see benefits from having the system in place. I can see when people come to my door and can communicate with real time. I love Alexa the Amazon Echo product. Can't forget to mention our sales, he was awesome. Thank you Timmy for helping me feel more safe in my home!

Jalon, our Vivint salesperson was upfront and honest from the very beginning. The personal approach and honest answers to our questions really put our minds at ease. But that's not the reason I want to review. The system is every bit as good as it was described. The home automation (garage door control from my phone, thermostat control from my phone, light controls from my phone as well as alarm on/off) alone is worth every penny, the fact that I get motion sensors, a doorbell monitor that records detected visitors, fire protection and a top notch alarm puts this system so far ahead of any system I have had installed.

Everybody that I've had to deal with at Vivint has been awesome. They have been the most helpful and I've had the best customer service experience with them. They're fast and courteous. The installation team were on time, very helpful, efficient and cleaned up after themselves. Because I haven't had an alarm system before and I just bought my house, they showed me step-by-step how to change the setting, what works, how to program my phone and use the app. I was satisfied with Vivint and I referred my mom to them.

It's been fabulous with Vivint. I have their glass breaker, glass break alarm, motion sensors, doorbell security camera, smoke detector and the garage door sensors and I've definitely been satisfied so far. The best thing that I like about it is that if somebody rings the bell, I'm able to see who is at my door even if I'm not around. That enables me to keep a check on who's visiting my home. I hope I never have a situation wherein there's a break-in at my house, but if I get into that part, it's definitely good to have the system. I have recommended Vivint to a friend who already had it installed.

We are so pleased with Alexandria and Josh, the saleslady and tech who sold and installed this system. They went above and beyond doing "Just their Job". Not being computer savvy, they were very patient and explained everything several times. They worked well together and made us feel very comfortable throughout the whole transaction/installation. They both are an asset to your company. Thank you.

I'm 100% satisfied with Vivint. I like their price and how they're quick to call us and ensure there's no problem since we occasionally have a false alarm when we mistakenly open the door. They do what I want and there are no hassles. The people who came to install were professional, courteous, and competent. Vivint gives me the peace of mind that I'm looking for.

I had door monitor issue after the second day of installation but they came out within a week and a half today and fix the problem. So as a customer I am very happy with Living Services. I will keep them in as long as the monthly services are as they are or lower. Thank you Vivint.

My Vivint service has been doing really good so far. I'm happy with it. I had gone to another service and then when the Vivint guy came and talked to me, I went back to Vivint. He was very knowledgeable and very polite.

I love my Vivint system because I’m able to see if someone comes to my house when I’m not there and they ring my door. That feature came along with the package that I got. The reps were great and so was the installer who showed me how to use everything and cleaned up after. It was a great deal when I was being told about it and I’m happy that I got it.

Great install, very professional, would recommend to a friend or family member.