Vivint Reviews

We got a Vivint security system and we're very happy with it. The sales representatives were very courteous. They were here to sell it to us and install it all at one time and they did very good.

Vivint has been good and I'm happy with their service. We have their basic package and the team who came to install it was awesome. They came in about 9:30 at night and had it installed within 25 minutes. The system works well although we had the keypad changed once. But other than that, whenever we get a call or need something done, we can call them and it's taken care of right away. So overall, our experience has been very positive and I have recommended them to a few people.

Prompt, courteous, expedient, fast working and apparently knowledgeable of his work and equipment.

Were very nice and explained how it works, and work was completed in no time.

I was very pleased from the service call to the technician that installed some additional devices to our home system. They were primarily to assist my husband when I was not at home, and give me peace of mind. The technician was neat, tidy, courteous. He explained the process and the product usage easily to us. He made sure we knew how to use the items.

Top rank professionals. Explained system well.

Since the installation of our easy to use Vivint security and monitoring system our family feels 100% safe and secure in our home, especially in today's day and age with increasing crime rates. From motion detection, audio, HD video surveillance, full control of lighting and devices, gives us ease of control from any location. It can be controlled and monitored by our PC, laptops, tablets, cell phones or by the master panel itself. Monthly monitoring costs are absolutely cheap and appropriate even for us on a fixed low income. All of this automation, security, lifetime warranty, excellent customer service and absolutely knowledgeable service technicians, I would pay twice as much. Thank you Vivint for working with our family, and our budget in order to keep us safe and secure whether we are home or away.

I am totally happy with the system, also the support from your associates. I have recommended your system to several people.

Equipment quality and technology is the best I've seen in Residential Security. Installation and technical information is very high quality, as well.

A friend who has Vivint told me about it. Right now, I’m starting a business and I have a very small shop so I need something to cover it up to keep my tools safe. I got a couple of motion sensors and a main door switch, and I might be needing more stuff. The system is good and very easy to use and to keep track. I like it and I haven't had any issues.

I have been dealing with this company for about 2 years and have always found them to be very professional and understanding. We put the system in for my 90-year old mother and even when she sets the alarm off by accident they are very kind with her and if it is set off they are right on the phone with her being very supportive.

The service tech called to let me know they were on their way and was very polite and knowledgeable about the products and replaced the fire alarm without incident. Very happy with the service.

The service that the two representatives provided was very professional and they were both very nice. I felt very knowledgeable about the system and the app as well. I asked about other services and they educated me about all of the other options I had. They were kind to my animals as well. I will definitely recommend them to friends and family.

Ordered and received install of complete Smart Home system that includes, doorbell camera, thermostat, garage door open/close, 3 cameras, doors and window protected.

Very good and clean install. System works great. I could not be happier with it. This will work out great for the kids. Installer was friendly and fast.

I really love the alarm system that they put on. Plus the price of installation is good.

Vivint Smart Home has given us a great measure of peace and security in our rural home. Each year acreages and farms suffer large losses from the theft of expensive equipment, even very large equipment disappears in the middle of the night while residents are asleep even with their windows open. Someone had attempted to take our Bobcat one night while we slept...remarkable, but true.

Richard was very informative and helpful. He gave great advice.

Vivint came through our neighborhood and the rep was great. He showed us a different variety of packages and we chose the one with the camera, key lock, all the doors and windows alarm, and the glass break. The installation team was perfectly fine. We love the service.

I have Vivint's security system and it's been good. I really like that I can lock it from my phone if I'm somewhere else or I can check the video cameras on my phone. I also like that I have the automatic lock connected to my system with the keypad because when I unlock that, it disarms the code and that's very beneficial. The only thing was in the beginning when I had people come by and they turned out to be fakes. They were with another company and were trying to steal from Vivint. I called Vivint and they didn't know they were out there. I had another person come by and he said he was with Vivint. He showed me his badge, but I didn't believe him since I thought he was supposed to have a car and he didn't have one.

I was blown away by Austen's customer service!! He was friendly and knowledgeable about the products. He asked me questions so I could get what suits me best! Very impressed with him!

We are very pleased with product and services of Vivint. A+++. Our installer was intelligent, clean cut & professional. We are elated with the product too!!! Very satisfied customer here!

Clint was great. He knew what he was talking about, listened to my needs and what I was able to do. He did not push me for anything! He simply explained my options and I chose what was best for me. Worked around my work schedule. Super awesome. My tech knew what he was doing and did a great job to get everything installed as fast and accurate as he possibly could.

Vivint is so awesome, but the people make it more awesome! I had Mrs. ** and she was amazing.

I was very pleased with the professionalism of the sales rep and the installation technician. Very courteous and friendly. I am pleased with the system and would highly recommend Vivint to anyone.

Front door bell cover came off. Called for repair. They were here within 2 days. Took no time to repair. Best service ever. No charge.

My setup was so amazing, the tech KC did such a great job making sure it was all setup and looked clean. He hid all the wires and made sure my doorbell and ping camera were seeing exactly what we wanted. I am very proud to have this system in my home.

I send the word out on this company today. I am tired of get the pink notes I get telling I am late on my bill and I paid it on time. Here what I have to say. If I get one more pink note from you and anyone in that company, I will be force to take this until out of my house and put it in the trash can and have it haul off where you are no other can find it. Now do you understand me now. I send you a card with my photo on there. I do work with LegalShield. We do not play games. Thank you. Hope you get this and be careful how you may handle what you know now.

The sales representative and the gentleman who installed the equipment were very professional. They both answered our questions without assistance from others. Highly recommend this company.

I enjoy having Vivint! Their customer service and quality of work is beyond any home security system on the market! I sleep well at night knowing my family is safe and secure, with state of the art and affordable home security! Thanks Vivint.

We were surprised we had our installation done right away and we are grateful for everyone that came out to help us with our new security system. Everyone worked at a good pace and it didn't take too long for the service and we were provided with a lot of useful information!! Thanks to everyone who helped out and for great service!!

Today my wife answered the day to a completely inappropriate and creepy sales guy. Jacob asked, "How does your husband feel about you answering the door to strangers?" Jacob wanted to know when I would be home and what I did for a living. Jacob went on to ask my wife if she remembered his name and was making her feel very uncomfortable with his questioning and body language. Vivint, for the sake of your company you need to ditch Jacob the door knocker ASAP.

Had to miss my doorbell fixed so they said they would have a guy that did it. Did a great job.

I have had nothing but the best experience with our customer service and technicians since installing Vivint, but today was the best experience thus far. We were having a bit of trouble with our doorbell cam and our technician was so nice, polite, and knowledgeable when he came out to fix it for us.

Working with the Vivint sales rep was good. The first guy that Vivint sent was okay, but the second guy was pretty cool. Moreover, the thermostat and the garage door opener look cool. So far, the service from Vivint is pretty good, I'd recommend them to others.

We have Vivint's thermostat and security system. Everything works well. I'd recommend them.

Bill installed the security system in our home that is quite large with several doors and windows. He did an excellent job of explaining how the system works. We are happy to have Vivint as the security system and pleased with their services.

Very pleased with the service of Vivint thus far. I would highly recommend this company. The technician was very professional and explained all procedures done before doing them.

Low batteries - Took 48 hours to talk to a live person? Need better phone service, total of 2 1/2 hours on hold time! Not good?

I just want to say that I am very pleased with the service and sales provided by Vivint. The installation technician was the best.

They are rip off. My cameras continue to not work, they trick you into 2 year contract without telling you all the details. If you cancel before your contract ends you get charged the remaining balance. They took a deposit out my account without my agreement and was not willing to refund my money. I do not recommend them to anyone.

System works ok but I can't seem to get the app to work from my phone.

We talked to a Vivint sales rep in person and everything went fine. The installation team told us about the upgrade or something we had to download, that we had to find out on our own by getting step by step assistance over the phone. There were a few times where I had to call and get assistance over the telephone and I can recall twice where the person on the phone was not very knowledgeable in what I needed. I have to wait for a long time to get somebody on the phone or for her to go get answers to, or they told me to go online and pretty much try to look for assistance myself. In other time, it's been great.

My husband and I have been talking for over a year now about how we wanted to secure our home with some sort of security system. When we finally bought a house in June 2016, we had talked more about it but could not decide what to do. We were dead set on not using a big name company because we didn't want to pay an arm and a leg. It just so happened that we had a gentleman from Vivint come and approach us about using their system. I thought we could just give a listen and my husband so sure that he wasn't going to want to use them; turns out we both bought into the system and so far we are in love.

I had an existing alarm system in my home. However it didn't fit my needs anymore especially when it came to Smart Home Technology that exists today. Based on a friend's recommendation I contacted a VIVINT sales representative and within a couple of hours they were at my door. After presenting me with potential options and answering all of my questions as to what was available and how it would work with the current equipment I had in my home I was satisfied and decided to make the switch. Within thirty minutes the installation technicians were at my home and very quickly and professionally reconfigured my current alarm system to work with the VIVINT technology and installed all of my Smart Home options that I had chosen.

The sales guy Kaiden and John the technician were both very professional and courteous. They did an amazing job! I am happy with my service. I believe it was a great investment!

Great job by the sales associate. Installation team were good as well. Make sure installation crew cleans up debris and you guys are A++.

I am so pleased with my security system. My service rep and installer are phenomenal. The system is great. It's user friendly & provides my family with great peace of mind.

The Sales Person and the Installation team worked extremely well together. All were highly professional, concise and thoroughly knowledgeable about the product and the installation.

Shaun was great and very honest with his answers. Install was super. Had to come back twice to fix a problem. Now everything is working great and so far I'm very pleased.

The salesman steve was great I tell you what. I bought just because of him. I am christian man and because of his belief in god I bought the system. And ryan the installer was a great guy as well very quick and on the ball about everything. Call me anytime about these guys. I would do a free commercial for you just because of these two guys.

Nobody from Vivint has ever told me that the batteries needed to be changed in the windows and doors so I've called and they'd charge me to send somebody out here to show me but I told them nobody showed me that in the first place. So there's been some issues like that, but the people who have actually come out to help have been wonderful. Their sales rep was very nice and their installation team showed me how to use the product except how to troubleshoot. It was a satisfying experience but costly.

Any dealings I’ve had with Vivint has always been professional, very easy, and efficient. They’re very considerate. I have smoke alarms, a thermostat, and other security stuff from them, and I'm very satisfied with the service. Their reps were very good in explaining the service, and they were very professional and very respectful.

Very pleased with the Vivint product and service. Sales rep was very knowledgeable and explained the product well. Installation was on time and expertly done.

Guy was really nice and did his job well.

Great group of young men and women that came to my home to install my new system. I would recommend them to anyone. Your company is as only as good as its employees and these kids were great.

He did a great job. He was clear and concise with pricing info and was fast with setup.

I'm a techy person and keep up with the latest technology. This company and its employees are very knowledgeable, gave great advice and recommendations. The only thing I wasn't too excited about was the 4 year contract commitment and some of the products they offer are more expensive when committing to the 4 year contract. I feel companies in which believe in their service and products shouldn't have you commit to a contract. Great service and products create loyalty. If they brought down prices more on the actual products and removed contracts...I would be calling and recommending this service and their products to everyone I know.

I had a great experience with customer service and the technician was wonderful professional. I will always recommend Vivint to all my clients and Friends. Thank you for having a great competent people.

The experience was great so far. My only comment would be that I sent a message to my rep reminding him I need a sign and had no response.

Prior to meeting Tino our sales associate we had already scheduled an installation to begin service with another company. He asked for an opportunity to review our order and in doing that he not only provided us with amazing customer service, he also helped us save hundreds in installation costs for our business. I look forward to setting up my home service with him.

I had a security system before and it went on sometimes in the middle of the night. One time my daughter-in-law called me and she said that the police is at my door and that my alarm went off. I told her that I didn’t set it off and the dog’s asleep as well. I had a hard time convincing the police that I didn’t do it and that was when I knew it was time to change my system. The rep from Vivint was very nice. I got a service package from them that included a doorbell at my front door and I can see who the person is when he opens the door. I love their system and I’m satisfied with their service.

My mother is 85 years old and suffered a fall which led to her developing seizures and some dementia. For safety reasons, we had to find a residence for her that included long term care and active senior care. As such, she had to sell her house. We had no problems canceling all of her many accounts associated with owning a home EXCEPT Vivint.

The installer was very knowledgeable about the product, and explained everything about the system in a simple and easy fashion.

The installers the company sent to set up my system were kids. They were very young and very immature. The first clue that it was going to be bad is that they installed the panel on a living room wall instead of the entryway I requested! If that wasn't bad enough, they put a hole in the wall next to the outlet. They couldn't get the garage door function properly working and finally gave up. They didn't give me hardly any guidance on how to operate the system and told me if I knew someone who had the system I could learn from them.

I got security cameras, a glass breaking thing, and window sensors from Vivint and I love the service so far. The installation guy did a really good job.

Replaced old defective panel. The best alarm company and customer service I have ever had.

Salesperson and installer very professional and knowledgeable about system. Very good experience with both.

Fixing a sensor that had fallen off door - Very courteous and helpful service technicians.

Great experience. All employees were nice and very helpful.

Top notch service and system. Great service, great system.

My wife and I had a Vivint system installed in our home and it is great. We love it. The system has a nice iPad type panel on the wall and everything is right at your fingertips. Really easy to use. Plus we have the app on our phone and we can control our whole house anywhere in the world - lock and unlock doors, watch our cameras live feed anytime, adjust the temp, everything. It's great. Plus our doorbell has a camera in it so if we are not home and someone rings the doorbell, it will come up on our cell phone and we can see who it is and we can talk to them. Pretty awesome. I know right. Lol. I would recommend this system to anyone. And the sales reps and the techs and very nice and they run you through everything and make sure you understand and know how to operate your system. Thanks Vivint. We love you guys. You are definitely considered family to us. Thank you again for keeping our house and family safe.

The tech (I believe his name was Wes and if it wasn't I apologize for not remembering) was very professional, helpful, cleaned up after himself and very patient in explaining the steps I need to use for this alarm system. I have had two other alarm systems and I am very very satisfied with the product by Vivint. Thank you for doing such a great job. I have already recommended Vivint to other customers.

The only one negative experience was when the installation team was here and they installed the sky monitor too close to my thermostat for my air conditioning. We discovered before they left it was causing the air conditioning to run excessively because of the heat from the panel fooling the thermostat on the HVAC system, so the only solution was to move the thermostat which they did. It kind of tore up the wall and all they did was put some quick patch on it and there’s a wire sticking out, a piece of cardboard and some pitch patch on my wall.

So far, I'm very satisfied with the service and systems I got from Vivint. I have two units. The one in my primary home has the sensors on all the doors and windows and the panel. And the one in my other home has the doorbell camera, motion sensor and another camera inside. The sales reps were very knowledgeable, very well presented and answered all my questions. Also, the installers were very fast, courteous and worked really well. It's been very easy with them and they're a very good company.

We switched to Vivint after having a bad experience with another provider who mistreated our house and then tried to upsell us products we didn't need. Vivint has been the exact opposite. Caleb our salesman was low pressure and very engaged in helping us find what we really needed. The price he quoted us up front is the price we paid and he over delivered what we got for that price. The design of the system is so much more sophisticated and intuitive than our previous provider. We felt respected during every part of the process and we will be Vivint customers for life I feel. Very satisfied.

Vivint Security sales and installation was very professional and expedient. I was not expecting it to get installed as soon as we made the decision to purchase. A very user friendly device.

This a great modern product with cool features. The added security brings peace of mind.

Thanks to the Vivint Team I now have a Smart Home and I feel safe and secure. It was a great decision and I would recommend this system and team to anyone. I feel like I have another family now. Spencer ** Is a excellent representative, I will be sending referrals his way.

Service from rep & installer was very professional & they were very informative.

Had the system installed in 2013 and since the first day we had issues. First was a cracked door from the installer putting in the bolt lock. Reported it but they never fixed it. Now 3 years later they say they won't fix it. Not happy. Next was the thermostat was installed wrong and was shorting out. Reported that as well. No tech ever came to fix it and eventually the short fried the thermostat completely and led to the furnace fan being shorted out. Had to call an outside furnace guy to come in and fix the furnace and installed a new thermostat that was not a Vivint one. Several other issues happened. Seized locks, broken sensors and more. It is one of the worst services I've ever had.

The sales representative and tech were both very reliable, informative, has great knowledge about the system. Everything was professionally presented.

I was looking for a home alarm system and looked up on which ones were the best security system for a home. Vivint came up at number 5. I called them, but they wanted me to do the installation all by myself. They were just going to send me the kit and I'm like, "I'm not doing it by myself. I had to incorporate it with the one I have." I was going to call a different one but I liked Vivint because they had the doorbell alarm that notifies you. That's the reason why I called them from the get-go. The home service is good so far and I'm satisfied with it. I haven't had any issues calling anybody to come out or when the alarm is going off. I feel secure with it at home. If I have an issue, I know I can just push the button and somebody will answer.

I have Vivint's security system for about four years now, and I'm fairly satisfied with everything and the ease of access. The installation team did a good job. Everything is fine, and I haven't had any issues, so I've recommended Vivint to my neighbors.

I'm not happy with the entire Vivint experience. So I canceled it. The cameras never worked, thermostat didn't work and it's taken two weeks to get my money back!!! I've done everything that Vivint requires for a refund. I was told 2 days it's been 5 days. I want my money back! I'm tired of waiting for my money and I'm tired of dealing with you. I sent an email to Mark ** but he hasn't responded to my email. I'm getting extremely upset with Vivint. I just want to move on. If have to get a lawyer involved I will.

Kent our service technician, phoned ahead his arrival time, showed up as scheduled, fixed all our problems and left. He was helpful, polite and would recommend him to anyone. Will certainly ask for him back if we need any more help.

Your representative was very knowledgeable and competent in presenting a security plan that met our needs better than the service we currently had. The installer went about his task quickly and efficiently. Both were very personable.

He was great. Explained everything he did.

We were blown away with how great our experience with Vivint was! The salesperson took his time to explain everything thoroughly and didn't pressure us. The installers were very fast and made sure we understood how the system worked. Overall 10 out of 10 experience. I would recommended them to anyone. They are very trustworthy and their experience and knowledge was limitless. We felt both were trustworthy and generally good people and great at their jobs.

From start to finish, my experience with the sales rep as well as the technician was excellent. Both were very professional, knowledgeable, and kind. They answered any questions that I had. I would recommend them both to anyone. I feel more safe and secure now!

We were so impressed by the technology and the fact that it is so easy to use. I'm so glad we decided to protect our home with this security system. Everyone we dealt with was so knowledgeable, polite, and very thorough.

My techs Patrick and Joseph were great. They really knew their job and stayed late trying to make sure everything was working properly. They were very personable and interacted with my children which I loved! Great job guys!! Thanks a bunch!

Sensor install - James was very helpful and courteous.

The service package I purchased includes alarms for fire, glass breaking, and theft. The sales representative was extremely friendly. The installer was nice as well and wasn't over-talkative. He said something about getting our batteries for free too. I had a very pleasant experience with Vivint and I've already told a couple of people about them.

I love my Vivint product. The biggest feature that I love most is the doorbell camera video/audio. That's the greatest thing ever. I feel very secure with it. The sales rep was Matthew and he is with AV Guys, while the technician was Zachary and he did the install. They worked together and they both showed me step by step so that I could understand it on my level. Zach worked really hard and was outstanding. He worked fast and didn't drag around and kill the clock. He was very efficient and explained every little thing to me that I asked him. The only tough thing is that I pay $66 a month and I would love to see the monthly dues get down on the $50 range. But I'm very pleased with the product. Overall, my experience was great all the way across the board. I promote them online because I believe in promoting good products and good service.

So this is my first alarm system. Heard from them through friends and watched Undercover Boss. Lol. The people on phone answered all my questions. I called next day with more questions they answered and I then booked appointment. They made me a package that was exactly what I wanted plus more. They gave me friendly reminders about my install date. The installer was amazing and was careful in the house. He cleaned up his mess and made sure everything was working great. I am so happy with what they offer and all the technology that they have - also their amazing lifetime warranty. They are more expensive vs others but you get way more stuff and you can't put a price on your family's safety. Overall very impressed and would recommend them to friends and family.

Great service. The sales rep C. ** and the tech Felipe ** was easy to talk to and made sure I understood everything. Thanks again.

Chris was our installer and he did an amazing job. He worked fast as he could, went over everything. He answered all of our questions. We are so happy we came here for security and not somewhere else.

Jimmy quickly repaired in 5 minutes that took online customer service 45 minutes and not repaired.

Everything on the installation check list was completed with the exception of a incompatible router which was to be installed in 4-5 days. At first it was thought that alarm issues would not be responded to because of the inoperable router, but a self set alarm immediately brought response from Vivint agent.

I felt this is one way I can spread the word out there given the company will not listen... DO NOT GET VIVINT HOME SECURITY!! I have been with them now for 11 months and have been unhappy with them for 11 months. Can't get out of the agreement for another THREE YEARS which would cost me over $3,000. I chose them for the advanced technology that they offered.

I was very impressed with the service I received from both my Vivint sales rep and the installers. I was not expecting such polite and knowledgeable people that seemed to care about our needs more than just a sale. Highly recommend Vivint!

Great service. Great products. Functional products. Friendly employees. Everything works as designed.

Excellent. The technician shot it done... He was able to figure it out. Absolutely amazing.

I had never heard of Vivint before my sales representative knocked on my door. He was not pushy or invasive and explained the entire home security system to me. He also stated sold systems to my neighbors and their reasoning behind installing the home security system. The best part is if I move I leave the old system and have increased the value of my home and get another system installed in my new home for free! I'm extremely happy for my new home security system!

Today we had Vivint equipment installed to add on to our personal home security system. They were very courteous, answered our questions and professional when installing the equipment. We recommend Vivint and their staff very highly.

This is my second time of being with Vivint, but I cannot say that I was ever disappointed with them not being timely and letting me know what was going on. Their reps are cordial. I have made them angry at times, yet they remained calm. I don’t have anything against them notifying me, but now my problems are physical such as vision. If they told me they emailed me, that might be a possibility because now I cannot read the computer. Yet they have answered any time I might have a problem with the system and they're very good. I'm satisfied with all of that, except I don’t like their billing and the fact that I don't understand the contract. Also, every time you call, you get a different person to talk to and I didn’t like that. But I like the service I get now.

The people that installed our Vivint system were very pushy. Their sales rep basically introduced the system to us and before we had a chance to digest what was happening, there were two individuals coming and drilling holes in our walls to get it installed at ten o'clock at night the same day their salesman did his pitch. I would like to have a little more time to think about it. We were trying to get the kids to bed then and they're doing the install right then and there. Also, I have no proof but I find it highly suspicious that about a week prior to them showing up, my car was rummaged through and that's never happened before. But so far, I'm satisfied with their service.

Hello! Just wanted to say we recently had Braydon ** visit our home to help us with our new system. He was so knowledgeable about the products and helped make the transition experience and purchase very easy! Thanks so much!

I have had nothing but horrible customer service with Vivint! I took over an account two weeks ago, and every time I call I end up on hold 30 plus minutes. To be exact this morning I was on hold 58 minutes to ask one question about my plan. For two weeks of experience with them it's pretty sad that I already hate their service and regret ever taking over the service when I bought my house! I would never recommend this company to anyone.

The rep was very nice and the ones that put it in was likewise.

Today we changed security services from a good company that I was pleased with to a better company VIVINT. The biggest difference I can see is the quality of the equipment. The keypad display is large enough for my wife and I to read and use easily. The cameras make a huge difference in our ability to monitor who and what is going on around and inside our home. We jumped to a really high-end security system. So pleased with the install, and the results of the install.

The salesperson was very pleasant and informative. Has made me feel safe and secure. The technicians were very professional and did a wonderful job getting the equipment installed. They cleaned up when finished. Made sure I felt comfortable about the system. And I do for I am hard of hearing and wear aids but take them off at night. I also feel safe for my pets.

Arriving at home this week the panel was beeping six beeps every minute, announcing my fob (or panel) battery was low which I had changed six weeks ago. A call to the main office turned off the system and I replaced the fob battery, but then was unable to reactivate. Busy lady that I am, I felt it was worth calling our local representative, Chris, who was here on a call some time ago. He suggested the main number was the method to use, and the main office rep was very courteous and set me up with an appointment for the next morning. All is well. The system is reactivated, and I only had to make two phone calls to resolve the problem. I am very pleased with the service, although I don't know why the panel told me I had to replace the fob battery. I know it will work now in any case, and it was not an expensive battery to replace. I could have called the main office and asked that question, which might have resulted in an even speedier repair.

Professional company from start to end. Love it!

They did an excellent job explaining the system and installing it. I hope I enjoy it as it looks easy to use and operate. Thank you Vivint!

The sales rep was very nice and professional, concerned with things going on in the neighborhood. Installation had things hooked up and explained in no time. They did excellent. I am very pleased with the services offered and received. Would definitely recommend them to someone else.

Very pleased with the service and how fast they came out and fixed me up!

This tech was very knowledgeable. Explained everything to me. The man that installed the system did not tell me how things worked. Told me to play with the system. And the lady that came out showed me how it worked. Fixed the guy's MISTAKES. I feel he needs more training. She is a person to keep around.

I had Protection 1 and didn't really like them, but couldn't get out of the contract. I have three big plate windows in my living room, and I never really knew for sure if they were on the alarm system. The Vivint representative who came by the house told me they have a product that can pick up shattered window as well as a doorbell and door lock. They told me the price and also that they were going to give me a check for $500 to send to Protection 1 to get out of my contract with them. I did it and so I now have Vivint.

We spend our winters in Florida so we were interested in a security system. Some of our friends subscribed to Vivint and referred us. The installation was very neatly done. We had the motion detector and glass breakage features set up. We were also amazed at how quickly they installed the system and put the security things right in the door frame. We particularly enjoy having the system with the thermostat so that we can control the temperature in our absence through the icon on my phone because we're in Florida three or four months out of the year. We needed to keep track of how things are going in the house and that I can have peace of mind and look at my icon and know the temperature in the house. That's pretty wonderful.

The sales rep from Vivint came by and we bought the system. We have security, thermostat, fire and smoke detectors, and window sensors. They installed the system and it's worked ever since. They showed us how to configure it and have it tied to the thermostat. They even came back and helped us with a couple problems that we were having after the installation right away. So far, it's been perfect and we're very pleased. We renewed our contract with Vivint a couple of months ago.

On time, very respectful, very knowledgeable and one of the best customer service attitude that I have ever came in contact with. Jenry ** is a big asset to your company.

Thank you for always being there. Best customer service. Other companies could learn a thing or two from your company. CONGRATULATIONS on your continued success.

I took over the account from the previous owner of my new house. When a (very nice, patient) tech came to activate my system, we had to call the company a few times and each time their own tech got put on hold for 50 minutes or more - and sometimes then transferred. It took THREE HOURS to get me activated, when all equipment was already installed in the house. At the end of that, with my patience tried, I was told for the first time that the high price I'd been quoted was good only with a five-year contract!

I was very happy with Vivint from the first phone call to the end of the install. Everyone was friendly and knowledgeable, and I now have a nice high tech security system for my home that does everything I need it to do. The doorbell camera really sold me. The touchscreen panel is very easy to use, and I can manage my home from my phone.

After months of trying to replace the Vivint fire alarms (service people either came unprepared or never showed up), I had the joy of meeting LEVI! On time, professional, good attitude and did what was needed to happen! LEVI also reset one of our thermostats (somehow had turned off the fan) and made sure everything was in working order! Vivint... my advice, clone LEVI to ensure customer satisfaction! Tito **, manager came by too - nice touch for customer service!

My house was robbed, and I have security system with Vivint. I have camera in the bell, the person touched twice the doorbell and nothing recorded. The Vivint sent a technician in my house and the absurd comes now, the technical said someone deleted the video. That is my wife and I have access to the video nobody, someone's own Vivint came into my house and steal me, and now nobody wants to take responsibility for what happened theft.

The system works great and Vivint representatives done a fantastic job of getting system up and running. A follow-up visit was also done to make sure we were not having any issues, and to extend our knowledge using the system. Thank you!!

Very satisfied with the service that I received from Vivint customer service and the tech that came out to install my keyless device.

Vivint has been very responsive. The technician was professional and helped me to get the system back in sync. He also helped to install 2 additional sensors, when one failed during the visit to fix my door lock. The one visit was able to accomplish all of the items that needed "fixing" and the technician was prepared with everything.

I had Joel ** come to my house and was very good at his job. Really opened up mine and my wife's eyes on how great Vivint products are!!! The install person named Eric was great at his job, hard worker, very polite and really knew his stuff on all the products that we used!! Just really impressed and exceeded my expectations. Really opened my eyes on the great quality of Vivint!!

First, we have shopped extensively and found VIVINT IS the most economical. It offers the greatest value for what we my wife and myself believe to be the cutting edge of technology with capabilities for integrating all the latest conveniences to make our home automated and safe.

We got the doorbells, camera, garage door opener, and the front door lock from Vivint. The sales rep explained everything to us and showed us how to use it all. The only thing that I was a little bit disappointed at is that I was hoping I was going to be able to connect my cameras to the actual system itself, and I was not able to. So now I'm paying for my security system for my home separately from my cameras. I emailed customer service and haven't had a response back, and that was about three months ago. Other than the cameras, we really enjoy the system, it works the way it's supposed to.

I like Vivint and it lets you know what doors or windows are open. It has a lot of features, but it doesn’t give you that real home security feeling. If the window is broken and a door is not jarred, it should have triggered the alarm. I don’t have the window sensors, but I tried it myself and it doesn’t work on a broken glass. It won't protect you, so that’s not really secured. But if you open a window or a door, you'd break the contact.

I have Vivint's general package that includes the keyless entry, camcorder, and a life alert. Their team installed everything. I have them for several years now and it's all been good.

We chose Vivint after reviewing other home security companies because we believed that their safety features are the best, easiest and most secure for our family. From the sale to the installation, Vivint's professional and informative representatives walked us through every step and restored our faith in companies who truly care about family!

Their system never worked from the start and when discovered they lied to me trying to get me to believe it has only just stopped working. They refuse to acknowledge their system did not work. They were rude in answering some e-mails about this and would not answer some e-mails. They refuse to unlock panel even though I have paid the full contract amount to them. They refused to refund money for loss service.

Love our service.

You can not go wrong with Vivint. The professional and caring service agents from the office to those in the field are completely awesome. Would have another company anywhere. Thanks Vivint.

We had our system in only one week and everything was going OK so far. We had to cancel because we thought we were out of our current contract with another company but it was extended due to a recent upgrade. Anyhow, I love the cameras and everything but trying to watch previous recordings took a long time to sync. Also the feature to control the A/C from the phone was not working. Other than that, everything worked to our expectation.

We love our new security system!! From the initial low pressure sales presentation to complete installation, the entire process couldn't have been easier. Our salesperson Max was extremely thorough with explaining everything and how to operate our new system. Max came to our door around 5:30 p.m. and by 11:00 p.m. that same evening we had everything installed, and up and running. We love being able to control everything from our smart phones. We have already referred 4 new customers to Vivint and will continue to do so. Thank you for the added peace of mind!!

Very friendly and thorough service that explained and guided me through the ins and outs of product. Was very efficient and had me up and going in very minimal timing. Very high tech products and very user-friendly interface. I opted to go with the doorbell, thermostat, and interior movable camera as some of my features as these fit my life very well. Very satisfied with the whole experience.

I was paying more with my other provider plus I got a few extras: wireless and smoke detectors; directly to the fire department!!!

We got a camera from Vivint, along with the touchscreen panel on the wall, where you can open and unlock/lock your doors, and open your garage door. The sales reps explained it pretty well. The guy who originally came by to install took his time. I, myself, had to get the door to work right because the installers didn't put the plate in correctly. Everything didn't line up right on the front door. We tried to automatically lock the door with the code and had to lift the doorknob to get it to lock.

I got both doors and basement motion detectors and a smoke alarm with Vivint. Their sales rep explained everything and the installers did a great job. As long as Vivint keeps doing what they're doing, I am happy.

We're very pleased with Vivint. We had researched reviews on them and found out that they had very good reviews. They seemed to be not difficult to work with and are accessible and very manageable to reach out to. We got the security system and thermostat, and we're very satisfied with the service so far. The installation guys were very friendly and thorough. They left with the whole kit and caboodle and we have if for three years now. I have six kids, so every time the alarm got set off, the guys at Vivint were right on top of it. We live in the middle of nowhere and they quickly respond.

Very professional approaching about their product explaining all details. Thoroughly installation was excellent and explaining the product and how to use it.

Do not use this company's product or service. Was told all devices would work in my home. NOT!! After they knocked a hole in my wall to install their Skypad controller, the digital thermostat was not compatible. One of the main reasons for the purchase of the system. The installer was not knowledgeable on the install. All he knew how to do was drill holes. He shorted out my wifi system and really screwed up my heating/cooling system. He started work at around 4:00 pm and left at 11:30 pm and the wifi was down and my heating/cooling system was not working, plus the entire alarm system did not work.

A friend of mine who has Vivint told me about its features and the various services provided, and I was very impressed. I then purchased a service package that includes the security device, thermostat, doorbell, and camera. I also have the flood, carbon monoxide, motion, and broken glass sensors. I can see what is happening in my house on my cell phone when we’re away. If somebody rings the bell when I’m away, I can see the person on the door. I’ve got very useful features, and I'm very satisfied with the service.

Vivint has been excellent and I'm really glad I did it. I feel very safe and secure in my house. I have the security system and the glass breakage. I also have the little button the you push for help, which I got for my husband, and I am very happy with it. I wish I would’ve gotten the doorbell.

A Vivint rep was walking in our neighborhood before and we had already planned on getting it so it worked out in his favor. We have animals with us so it’s nice to have security when we’re gone. We could check on the cat, unlock the door and set the alarm with our phone as well as monitor people when they come out and do stuff for us. Their installation team was alright but there forever and some of the parts didn’t work so I had to get it worked on. My first couple of months were messed up but now everything works except for some of the batteries as they die fast and I have to keep replacing them. Overall, I’m cool with it. They knew what I needed done. We covered my baby’s room and have motion sensors right next to our room. We also got the camera in the living room and dining areas. Everything seems to be perfect and I’m happy. It gets everything that I want done and it’s affordable.

A Vivint rep came to my house and asked me if I was interested in a security system. I got the package for the doors, windows, and the smoke alarm. They seemed like nice features to have. It wasn’t going to cost us anything to have the system added to our house. All it was going to be was the monthly bill and that seemed to be a fair cost, so we decided to sign up. We bought the service seven or eight years ago. About two months ago, we moved so I’ve had two different interactions with their installation team. They were friendly, courteous, and were very well determined to get the job done right. I was very appreciative of that.

Easy to install, nonevasive, and easy to learn. Friendly service that cares about your safety and impact to your house. Very adaptable system, tailored to your family and needs. Easily expandable and efficient.

The Vivint sales associate and installers were great! They were friendly, very knowledgeable and efficient! The products seem to be working great so far.

My entire experience with Vivint was awesome. My sales rep Jordan was very professional and detailed in explaining the services that Vivint provides. By far Vivint prices are the best compared to the competitors. I had a small issue after my install. My installer Chris was called and he came out immediately to rectify the issue. Vivint exceeded my expectations. I have already and will continue to refer Vivint to all my friends and family.

We are very excited about Vivint. And are so happy we purchased this service. It give us peace of mind knowing we have more control in securing our home. We also like being able to control our door locks and heating and cooling system and lights. We particular like being able to see who come to our home when we are away.

I was determined to hire another company, but they left me on hold for 30 minutes and were super rude when I refused to close the deal right away. Vivint on the other had took my call right away, were professional, pleasant and the Installation person went out of his way to assist me and was one of the best installation experience I had in a long time. My husband and I are very happy with the product and the service.

I have watched commercials, read magazines, read papers, and cruised the internet looking at various security systems. There are many out there. When the Vivint Sales Professional came to my door, I was ready to say goodbye but the professional manner of Loren stopped me and I decided to take the time to listen. Finally I had found a system that I liked. Next thing Sandee (Installation Professional) was putting in the system and showing me how to operate everything. It was a wonderful experience. Thank you Vivint for helping me feel safer.

Vivint's security system has been alright and we never had any problem getting a hold of anybody. However, when we moved up in the Kansas City area and wanted the thermostat, they said they couldn't hook it in because it was on something else. Then we moved to Olathe and they couldn't do it here either. Now, we control it with our hands and don't have a remote. But other than that, we don't have any complaints.

I had Vivint years ago and then I had ADT come out. ADT talked me into going with their system. However their system was going backwards and after that contract ran out, I went back to Vivint. I called and requested a sales rep. I'm very satisfied with Vivint. It's a great company and seems to be much more advanced technologically than ADT. I got a motion sensor as well as alarms for the front and back doors and the windows. They did a very professional installation and cleaned up after everything they did.

All personnel that worked on the installation of my job were courteous, knowledgeable, friendly and worked as a team and answered all of my questions in a timely manner. I would definitely recommend this company and their people to anyone who is in the need for their services.

We had our alarm system installed in July 2015. It took several techs to get the system installed in working order. We kept having issues with the camera system not working. After repeated calls, I was sent parts (that I installed) to assist with the problem. After months of the system not working properly, I requested a tech come out and fix the problem. The tech determined the panel was too far away from the wifi and needed to be moved. Vivint should have never installed the panel in the original location. I was charged for having a tech come out and move the panel even though they installed in a location that caused the issue. I called to complain regarding the charge and was told they could give me a minor credit but it was in my contract that I would be charged.

Vivint sales representative and installation technician were very professional and courteous. The system is awesome and very affordable.

I researched all of the available home security systems in my area, and Vivint had the best overall ratings. I was not disappointed when the installers came out to my home to install my Vivint Sky system. They answered all of my questions while they were at my home and I even ended up purchasing two more security features, the exterior camera and the front door lock. They also helped me determine between the broken glass feature and the window sensors. Overall I am pleased with the system and the fact that it does everything I expected it to.

From the salesperson, Mason, to the installer, Andrew, our experience was clear, concise and enjoyable. Both knew how to make a customer feel involved at every step of the process.

This system is smart, easy to use, and, provide the security you need to keep your family safe.

Both the salesman & the installer were very professional.

We got Vivint security system in the doors and the windows, the home cameras, and the Sky panel. The person that I initially dealt with provided good customer service. He was quick to give me any number that I needed and follow up on any email that I sent to him. The only issue that we had was with the technician. He left all the boxes piled up in our master bedroom and he never returned to finish what he was supposed to finish. So, we had a second technician come out to put in another panel that we needed upstairs. Another problem was the technicians didn't clean up after themselves.