Vivint Reviews

The set up was quick and straightforward. The tech that did installation was EXCELLENT. Highly recommend.

I needed my doorbell checked and my garage door controller removed along with an indoor camera installed. The serviceman who came helped me with those exact things quickly yet thoroughly. He also did an overall check of my system and found my thermostat wasn't running as efficiently due to some connection issues. He fixed that on his own initiative and then let me know that I could contact him personally should I run into any future issues. I felt extremely taken care of and loved how efficiently he worked. To top it off, he also was caring for our dogs - making sure they didn't run off whenever he opened the front door. One of the best service experiences I've had!

I have had Vivint for three months. It is great! I have two cameras and teenagers. Love that I can use it to see when they come home, I can lock the doors when they forget to, and I can arm it away from the home. Love the technology.

My experience with the sale representative, Terance ** was awesome. Very knowledgeable of the product and services and gave us the absolute best service. I couldn't be happier!

Reviewing our new system, it's a great system, we love it, and would definitely recommend.

I had some questions after the installation. I didn't have the service reps' phone numbers so I called the 800 number. They answered all of my questions as best as they could, but had to defer to the reps since I had specific install questions. They gave me their numbers and I was able to contact 1 of the 2. He answered and was able to help some but had to contact the manager for advice. Next thing we know the manager came by, the same day! Amazing!! My questions were answered, he made sure I could access the system and made me very happy. Everyone from the 800 number to Kyler and Mikey were very professional and patient. I highly recommend them and Vivint.

Great service! 10 out 10. I love my system!

I’m tech savvy when it comes to security systems since I’m in construction. I’ve dealt with all their other major competitors and I know who’s good and who’s garbage. I don’t have any issues with Vivint's service which is one of the reasons I chose them. I got three cameras, door contacts and motion sensors. They came when they said they were gonna come and whenever I have a question, I just call and things are resolved. The installer was a nice, young man who lives in the neighborhood. I added a camera a week later which was done very effectively, timely and neatly. With that, I have recommended them already to a number of people.

My experience with Vivint has been marvelous. I previously had an alarm system, which we didn’t use for years and we couldn’t remember the code. And then, someone who knew we weren’t using the alarm, break-in our house and stole my jewelry so I needed to put an alarm back in the house. Also, I work at the hospital and work for long hours. When I leave at 6:00 in the morning, I don’t get back until 9:00 in the evening. I then got Vivint and I’ve been with them for a couple of years now.

Our experience with Vivint has been great. We've been using them for many years even before they changed their name. We have two indoor cameras, three glass breaks, and an outdoor camera that is still recording the driveway every two minutes. The Vivint guy was wonderful. He did a good job. I'd recommend them.

Vivint had installed a unit at my mom’s house and so I knew about them already. Included in the service package I purchased from them are the thermostat, spy camera, doorbell, smoke detector and a glass break detector. It made me feel better to have all my bases covered and so far, it's been really good. The installation team was very knowledgeable, efficient and very quick. When they were done, they stayed and went over every single piece of equipment - how to change the batteries and how to use each part of the system. However, there's been a couple of times where we've had bad weather and the WiFi shuts off and messes everything up. Their staff has been patient, gone through everything and made sure that everything was working. Every time I've had a problem, they’ve always followed up.

I love Vivint. Customer service acted fast to get my system up and running and have an awesome technician come do the work. I feel safe and secure and would recommend Vivint anytime.

He is very pleasant, knowledgeable, and explains how the product works slowly that am able to understand, and cares for his customer's needs!

Very expensive. Do not take any additional home automation. Just take the basic service from Vivint (Still expensive) and buy your own Z-Wave enabled services. It is very easy to add them to their control panel for alerts and such things. IF you go with Vivint then you will end up with paying 4x of original price of the device.

It is easy to operate and we love it.

So far we are happy with the security system. Our only concern is that we didn't do our homework in security systems. You came to our door and we said yes. We see other companies that charge less every month and wonder why. We will be retiring within less than 2 years and hope this cost is worth it.

So far, Vivint's service has been good. They always respond to any problem I have and they’re very helpful when I call. I'd recommend them.

We have our own camera system, but Vivint handles our security in our business and we're satisfied with them. Anytime there is an issue, they're on the phone with us as soon as the alarm starts going off which means there's somebody in there that's not supposed to. But when the buzz is in here and we're on the phone with them, we give them our passcode so they call off the dogs. But, otherwise, if they can't get a response right away, they could use dispatch to find out what's going on.

We want to be protected since it's just me and my husband, so I got the service from Vivint when they had some agents out. Their sales representative was able to recommend the things that I was interested in and their installation team was great and knowledgeable. They were on time and it didn't take them a whole lot of time to finish up what they had to do. They also left the work area clean once they completed the job.

The service package I bought from Vivint had the nest, motion, doorbell and window sensors. I thought these features would be cool. Their staff has always been very helpful and gone way out of their way to make sure my problem got resolved. The repair teams took care of business. I’m happy with the whole thing right now.

So far, I'm satisfied with the service. I have the thermostat, the door lock, two cameras and then all the sensors. Everything with Vivint has been great. Everybody's just been very helpful. The service is great and that's what I like about Vivint. Now, I'm moving and they broke down the system, packed it up for me so when I make my move, they can come back and reinstall it.

Kyle showed up right on time. Very carefully explained things and after seeing my house and talking with me told me about other services and products I might be interested in. He was not a sales person - did not try to push more products but seemed to truly care about my needs. When everything was completed he made sure I knew how to operate the control panel and also showed me the app on my phone and how to use it. I love being able to control the security system and my thermostat from my phone and my Apple watch. I just wish the monthly fee was lower.

I would recommend Addison ** and your company to everyone. Very professional and knowledgeable. Could not be happier.

I wish the activation fee was less and the monthly was less. But everything else is great.

The best security company we've ever had!! The sales reps, Installers and the products are awesome! We feel very secure knowing that we have high tech equipment monitoring our home!!

The sales rep was very respectful and knowledgeable with everything. She explained to us, and her coworker the tech guy who installed the system was helpful in making sure we understand everything and we was comfortable with the system before he left us. I felt ever comfortable with both of them.

It was a pleasure dealing with Justin. He was very polite and informative. He was also very patient with us and explained everything in detail. Also your installation tech Travis was very polite and professional even with all the difficulties of an old house. He made the installation go smoothly. I look forward to dealing with them both in the future if I should have any problems.

Josh ** and his team did a super job. Thank you all.

I was looking for an alarm company then and I went with Vivint and purchased their security service package. So far, their service is okay. Their sales rep explained everything, no hidden fees etc. and I like how they did that. They were cool and I can't complain, not one bit. Their technician wouldn't even leave until I knew how to do everything. They're excellent and I'm really satisfied.

I have the doorbell alarm and the camera in the house from Vivint because I've been having some trouble with my grandson. Their reps were very excellent and I enjoyed them. However this morning, I opened my sliding glass door and got the alarm off. I forgot that it was set. Also, I have a friend staying here for the summer and he comes in one door while I come out the other door and we set the alarm off. He heard the alarm while I didn't so he turned it off. The next thing we knew, the cops are here. Other than that, I'm very happy with their service.

9 years ago, my husband and I decided it wouldn’t be bad getting Vivint. We were both working at that time, and so that way we can know what's going on. We have the camera, fire and smoke detectors and the app on our phone and I control it with a computer. Vivint’s reps have all been nice. We've had them out to change batteries in the smoke alarm twice. They've also put the camera and the door lock in.

I was totally impressed with the two gentlemen from Vivint today. They showed great patience with us as they explained the new alarm system. They would make great ambassadors promoting your product to customers in the market for security system in home and business.

Sales rep and technician were both very detailed and patient in answering my concerns.

Both Jared (sales) and Cemetrio (installation) were excellent and helped us decide on the right security features. Professional, friendly, knowledgeable and courteous. Cemetrio helped us understand the features of our new system. Jared checked in with us in person to ensure sales and installation worked for us. The equipment too is top-notch and wonderfully paired with Amazon Echo. Good job guys!

Mr. ** was outstanding, he made us feel comfortable with the wealth of knowledge he shared with us. He was very patient with us. I hope that if we ever get anything worked, that it is Mr. ** knocking on our door. But he has leadership qualities that come naturally and for that he should be rewarded with a position that allows him to exercise that outstanding leadership. In the service I groomed leaders and this gentleman is ready for prime time. If I was a betting man I would put my house on Mr. ** success.

From the moment I met the sales representative to when he left, my experience with the Vivint team was remarkable. They introduced me to a whole new world of home security and smart home living. Everything from the perimeter surveillance of the house, to the temperature, to the indoor security is now modern and managed from one of several digital devices.

We've had Vivint for quite a while. Our service package includes doorbell, the front door, the back door, and the garage door. And any door that opens, it alerts me. If the power goes down or flickers, they would call me right away and ask me if I'm okay. Their crew just came in and had our system re-programmed and updated.

I'm on my second contract with Vivint, and it includes a couple of indoor cameras. I have upgraded on all the previous contract equipment, and added a smoke detector at the other end of the house. You never know when you're going to be a victim of burglaries so I also had a doorbell cam put in. When I've made the mistake of opening a window or a door without disarming anything, they called within 60 seconds, which was a great response time. Their sales rep overstepped his boundaries in as far as providing me with what we were going to negotiate and he ended up losing his job, but they eventually accommodated me with what I needed.

My Vivint service package does everything. I have security cameras on the front door and throughout the house, glass breakage detector, door monitors, fire alarm, and mobile device activation. Their guy who put the system in was off the charts and went above and beyond. They've been very helpful and communicative, and I'm very satisfied at this point. I've already recommended them. I never received my $100 for my recommendation but other than that, everything has been great.

We like Vivint's service. Their reps, even when they first came and did the installation, were all great. I’ve had different issues that they had to come out and check and they took care of them on a timely manner. Also, all the people I’ve talked to on the telephone have been very helpful.

We had Monitronics for years and we got Vivint a year ago. We purchased the regular service with the camera, door locks and the lamp turns on. The rep was very kind, very nice, and very cooperative. He did very well. The installers also did a very good job.

Anytime I have called because one of my cameras wasn't working the way I wanted it to or my sky box was stuck, everyone is so friendly and just wants to help resolve whatever issues you might be experiencing. So glad I found them or they found me.

Signing up with Vivint was a good choice. From the salesman to the final installation, the process is very smooth. The salesman and installer were excellent from product knowledge to customer service. So far the equipment has worked exactly as I would expect. Seems to be a top-notch company.

Highly recommended! I have add several alarm companies throughout my life and this is by far the most amazing system ever! The customer service is second to none!

Alex was the sales rep AND we felt no pressure whatsoever from him. Very kind, courteous, clean well mannered professional. Brad was the technician. Again kind, clean, well spoken and very professional with his job. Our only wish would have been to have the electrical NOT plugged in with that huge plug in the upstairs main areas.

Don't get me wrong, we have used and loved Vivint for more than three years, but when we were approached about signing our contract I told the Vivint Representative I am a disabled Veteran with health issues that might force my wife and I to move before the end of the contract. What I find shocking and appalling is the representative said, "Don't worry. Vivint loves veterans and it won't be a problem to cancel your contract if you have to move." Now, my medical conditions have worsened and that I am now rated 90 percent disabled. Because of these health issues the Veterans Hospital wants me to move to be closer to family for assistance. This means I need to move from the DC area to Oklahoma and live with my brother.

My service technician Jason **, Badge ID ** is one of the most professional technicians I have ever encountered in a long time. His attention to detail and knowledge of all alarm system issues really impressed me. He has to be the best or one of the best technicians representing your company. Special thanks to Jason and God bless his family and the Vivint alarm company... Thanks again...

I just got this installed. The sale rep told me if I wasn't completely satisfied with the services I can request a return within 30 days. Come till now not reading thoroughly it's only 3 days. Which when I had to call customer service and ask. Then 2 lie I was told my I was never charge a tech to come to my house if any technical problems. Oh most importantly my door bell sensor is still not working properly and I emailed with a concern, they didn't respond to my emails. How awful is that. I very dissatisfied with Vivint. I don't know if anybody even review these questionnaires. But if you do the pricing for your package are very high, the equipment that you guys offer sounds good for a moment but when it doesn't work then customers are very disappointed. And the terms are so long. Especially for single parents.

We have been previous customers in another State and was very pleased with our experience with security system. When we moved we did not know they were in this area so was very pleased when they came to our door. Great system - staff easy to work with - feel good about choice.

I am very please with Vivint. The installation was fast and quick. The salesperson was very helpful. He didn't try to oversell me. And it wasn't expensive.

Very professional experience with the sales associate and installation expert.

The service package I bought from Vivint included everything and I got this package for peace of mind. When I signed up, the sales representatives were good and very positive. The installation team did well too. They were knowledgeable and friendly for the most part. The system was decent overall but still somewhat lacking something. The video storage is not what I would want and some of the devices don't work perfectly all the time.

We got Vivint's doorbell camera, the motion detector, the glass break, and also everything else is armed -- the window doors, garage doors, and my safe. The service is excellent. Everybody I've talked to has been right on and if it wasn't their department, they put me to the people that give the answers. We're not totally sure on how to use the camera but we're getting better with it. I recommend it. It's been very easy to deal with.

We're satisfied with Vivint. We get a few things going on over the system when they have a breakdown but it’s only a temporary little thing. Their sales reps were very good and the installers put in the units that's required.

We just, recently, had a new security system installed in our house after a sales rep made a pretty good presentation. The pain of listening to the sales pitch was pretty harmful, so we bought in. The transaction went over rather smoothly. There were several reasons for the getting the security system we got and one of them it's because it's wireless. How neat is that. The technician arrived shortly after the signing to install the system and he seemed very knowledgeable of the task at hand. All of the hardware needed was in a well-separated receptacle and no need for him to be going to his vehicle to retrieve anything. Job well done by both. Explanations were given by both on the use of the system and patience in doing this, for this is new to us. Hope this will give us peace of mind.

Great systems, technical support, and field service people are exceptional. Once you are sold, you are sort of left out there as far as updating and or expanding your systems and new products. Systems aren't compatible to update and they offer little assistance to do so.

Very helpful customer service. Easy access in arming and disarming system.

We had considered Vivint for our home before but never gone through with it. The sales representative who came to our house was excellent, and then a few minutes later the install team was there! They really know customer service. Better than any other "utility" company we've used.

They were Awesome. The technician who installed my unit she was great. She took her time and explained everything to me before leaving my home. I give her a A+++. 5 stars from me.

I just got my security system installed and my whole family loves it. Bill the sales person was so patient and knowledgeable. We went over the details of my home and ordered everything I needed. Dominique was highly recommended and I see why. He was professional, knowledgeable, and patient. Vivint Security is the best. Highly satisfied.

The sales rep and the tech both were very professional and considerate of my time and made sure that I was comfortable with all the products before they left. They thoroughly explained all of the products that I would be receiving and also offered suggestions on how to improve the speed of my Internet that would save me money in the long term.

So far I love this. I feel safe. Great guys to work with. Would recommend this to everyone.

We bought a house that already had a Vivint system installed. I was able to call a sales rep (very professional and easy to deal with) and got the services we needed and even better was they installed the next day (a rare thing in today's businesses). Had a great installer and process was effortless. Very modern product and lowered my home insurance too... win/win!!! Thanks Vivint.

I have everything that Vivint offers because I like to be able to check what’s going on inside my house when I’m not there. I like to be able to get somebody a code to get in my house without giving them a key because I can give them a code and then delete it. I’ve had three burglar alarms before I got Vivint. Also, I like the fact that the heater and air-conditioner are controlled by the thermostat which is done through my cellphone because I’m disabled. Sometimes I don’t want to get up and go to the thermostat to control it. I like the fact that I have all kinds of different control over all these things in my house from my cellphone.

I was told that Vivint does good on alarms. I got their security system and a doorbell camera, and I’m pretty satisfied with it. Their sales rep was very helpful and the installation team was a great group of guys. They were fast and very courteous. I had a good experience with them. I’m enjoying my system. It's very easy to work on.

I've had Vivint for a few years before they changed the name. We have the doorbell camera, an outside motion detector camera, two indoor cameras, glass breaking, motion detector, and the door opening. So far, I'm generally very satisfied with their service. However, with the most recent changes, I'm not very satisfied at all. The doorbell camera was supposed to pick up when someone is standing there, whether they rang the doorbell or not, and it does that sometimes but, more often it doesn't. But it does pick up when the wind blows, so if one of the leaves of the tree moves, it picks it up and then records it. It's crazy because it sends these constant notifications. But when there's a person standing there, it doesn't do that and that's annoying.

Our experience with Vivint is wonderful. I've been using them going on two years now and they are A+ across the board, from the sales rep to the installation team and the service.

Vivint's service has been good so far. I wasn’t too pleased though when I found out that somebody else got the system and didn’t have to pay a service fee and I had to. Their reps explained their service level to me. One time when the system didn’t work, they shut it down and reboot it. Their installation team was great, they cleaned up after themselves and were courteous.

The best alarm system I have come across with many options available for any home or business. I love the fact that I can control my alarm and thermostats through the Vivint app. I highly recommend Vivint for anyone looking for a home or business security solution. Weather alerts that are sent to the terminal lets us know if there is any adverse weather in the area. I also like the fact that the system does not rely on a wired phone line and has a battery backup should power fail.

I am extremely happy with my new service. Both the sales and installation representatives were friendly, responsive and informative.

Consistent quality customer service and a great product.

Excellent work by the technician. The system is awesome and easy to navigate.

Securing the windows after new installation. He was very precise and fair in accessing and doing the required work. Even allowed me to talk to a representative, and after all the installation work was complete, went over some specifications necessary to achieve success with the system.

Everybody we've talked to at Vivint have been very professional. The installation team knew what they were doing and they told me what they were going to do, and I was well-pleased. Everybody that came was very professional. They knew what they were talking about, and anything that they did they were well qualified to do it. I'm very happy with the experience.

Vivint cut the ADT when they took over and put in a different wireless system. I use some of the system's features like the one that says, “Stay,” and the one that says, "I’m gone." The only thing that hasn’t worked for me is my sensor in the living room. It kept turning my alarm on. Some of my other little sensors go off if the wind got them. The police would come and I started getting bills for $125 for them coming and it goes up $25 every time it does. It's always accidental and never an emergency and as it's going to cost me fortune I had the monitor in the living room disconnected. I don’t want the police called But want the fire department called if needed. Also, the Vivint sign is an ugly one so I don't put it on the door. I would suggest that they change the color of the sign.

We have Vivint's camera on the door and a camera inside. So far, I find their service good. Their sales reps were very knowledgeable and courteous. I had a good experience.

I just want to say that I'm not impressed with Vivint. My husband and I had the system installed on a Friday night (June 24) and the sales guy was pushy. He showed up at our house after 10pm and explained that if we installed that night we'd get it for free installation. We explained that we had to work the next morning at 5am and that it wasn't preferred to have installation until 1am or 2am that night, but he insisted this was the only option. So we agreed to have it done that night. Not super impressed but if it saved a few hundred dollars then fine - and if this had been our only issue, it wouldn't be a problem.

Louie ** installed my system at my office and we found him to be amazing, knowledgeable, high work ethic and a true asset to the company. I have Vivint at my home and have been so pleased with the system that I had it installed at my office. Everyone likes how easy it is to use and how we can control the thermostat as well, keeping down our energy costs. Do NOT hesitate to Vivint secure your home and office/workplace.

Although I cancelled the service the next day due to financial reasons I have to say that our salesman, Preston **, was extremely professional. He was clear with all the terms and knowledgeable of the equipment being offered. The Install tech was Caleb who was very knowledgeable and professional as well. He even asked for a blanket so he could stifle the sound of the alarm during the testing so that he wouldn't wake my sleeping children. If I was a supervisor looking for employees I would hire them in a heartbeat.

I would first of all like to say that the salesman (Chris) was very professional and not at all pushy for the sale. Very nice and well-groomed. The install technician (Brandon) is probably one of the best that I have ever met. He made comments such as he is proud to be a part of the Vivint company. He really knows the product well, and he covered the system very well with my wife and I. Two great guys. AN A-plus for both of them.

The salesman of Vivint was a good one. I didn’t really want it but that guy was really great. I was in the hole with money rebuilding the house and I didn’t wanna get any more debt, but after he came here he sold like four houses in one area - mine, my mom's and my aunt's. Everything’s good about the alarm system. I can lock and unlock my house from China if I want. If anybody walks in, it'll automatically start recording. I can also do anything from my phone and that’s a good feature. The camera and the locking and unlocking the house is unbelievable. I don’t know too much about other alarm system but I always recommend people this alarm system. I'm happy and satisfied I have Vivint.

We have Vivint's package with the garage door features, remote open from the front door, freeze/smoke detector, and window break alarm. I was going to get the thermostat but I don’t think they could attach to a boiler. The one for the garage door was the big reason for the purchase as I always forget whether or not I locked it. The salesperson, Wes, did a really good job of presenting that feature. He was a great help in selling the products for the company as well as giving us products that we could use.

We had the security and one camera from Vivint. The service has been pretty good. It's much better than what I had and we haven't really had any problems. My alarm before hadn't even worked for two years and they were still billing me. But the reps of Vivint were good. The only problem that we had was when they hooked it up, they cut some wires and I lost my internet. They said they'll send a serviceman but that took about two weeks. Then the serviceman came and he didn't do any better, so I had to hire an electrician. They paid the first time but it wasn't fixed so we had to do it ourselves.

We have Vivint security for years and we wanted to upgrade. When the service guy came out, he, however, said that none of the features we wanted are available. That was a shame. The sales team explained the service levels but not the availability so that was a waste of time. They need to train their sales team a little bit better. I was disappointed in this experience, but not by the service guy who was awesome.

We wanted an integrated security system with touch screen security settings panel, doorbell monitoring, outdoor cameras, indoor camera, motion, glass break, and extras. We are really excited to have this system. Equipment is durable and 100% warranty. Thank you Vivint for helping my family with a solution that we have been after for a few years. Great sales rep and amazing installation rep! Thank you Vivint!

The representatives of Vivint were very professional and informative. Our technician's installation of the system was very detailed and professional as well! Each offered valuable information and were very knowledgeable of the product.

I recently sold my home and was told by the Vivint moves department that it would not be a problem if the new owners took over my account. After about a dozen phone calls with the moves department this process has been a nightmare to say the least. I have been told that Vivint will not have a technician in my area until 3 months from now so I will have to remain the person responsible for the account set up in a home I do not own and with people living in it I do not know.

We had a yard sign included in our package. I called Vivint and had the yard sign and light that was included in my package sent to me but I still have not received my sign or light.

Doorbell camera don't record all the time. Back door lock delay on locking after 1 minute. Have had two glass break alarm and it was false alarm. Still pending to install one more glass break and smoke alarm.

Service was excellent. Dante did a great job!

Tre and Tyler were the absolute best. Tre told us all about the system while Tyler installed the system. Both answered all of our questions and explained everything to my husband and I so it was easy to understand. I recommend both Tre and Tyler because they both made us feel comfortable.

We have a monitor on the door and a camera included with the service package that we got from Vivint. We like them. It was something we thought we could use and we have. Their service is excellent. Their rep and installation team did a good job. We really like their camera feature. However, if we travel certain periods of time and we have to change the batteries, for instance the door, it's difficult if we’re not in town. So, I have to make sure I check all the batteries before we leave. But it seems they don’t need to be changed that often. We just remind ourselves if we’re going for long periods of time. Overall, it’s a great product and it works for us.

The Vivint sales rep explained everything and I enjoyed talking to him. That's why I decided to have their system. The installation crew did a perfect job and when they left, there wasn't a thing to clean up. When we lost power and the system went out, their team fixed that. They have excellent service and I'm completely satisfied with the system. It works good and I feel safe with it.

A friend of mine told me about Vivint. I've been with them for six years and their reps have been good and spot-on. So far, the services have been good. The only thing I had trouble with was their website, but they helped me with it. Also, I don’t like the app on my phone as it's not good all the time. I wish I'd be able to lock in and arm my house from my phone somewhere else.

My purchasing experience from the past was great, however, I called in about a month ago to re-up with the new stuff and because my service is running out. The guy I talked to was very rude and wasn't people-friendly so I was thinking about going next time with AT&T. But all the installers were great every time they come out.

Vivint's security system works. I've had them for a year and a half and I'm very satisfied.

I got Vivint's doorbell camera and window and door sensors. The installation people were knowledgeable and explained everything to us. It's been an excellent experience with Vivint. They were informative on their products and service.

Very nice people. Good at what they do.

Both Sales and Technical sides of this business where outstanding and non-pushy. Very highly recommend.

I would like to say that this company hires knowledgeable, respectful and qualified individuals who are helpful. They are selling a great product which is user friendly. They seem to really enjoy their job!

I'm very satisfied with the service package I purchased from Vivint, it has the security and doorbell camera feature. The sales rep and the installation team were great.

Everything's fine with Vivint. Everything's good with their reps and a service fellow even came for something and left his phone number, so I can contact him at any time. The installation team cleaned up fine. The device was installed in parts. The majority of it was installed but there was one thing that was missing. And so they brought it back later on that night and installed it. My main complaint at that time was they never told me how to use it. But everything's fine since. I'd recommend Vivint for sure.

We have everything in the package we got from Vivint for security. The sales rep was very nice and I haven't had any issues with their customer service as well. We've had the system for four years now and so far, their service has been good. I only wish it wasn't as expensive as it is. Also, in the four years, we have one sign for the front and one for the back. The one in the front eventually started deteriorating, so I had to pay to have a new sign that lights up at night put out front. I found that strange as I am advertising for them and I had to pay for that. I told them that but they told me that that was something they didn’t supply, so I had to pay for that. Other than that, we're staying with Vivint.

It was fast and easy and all staff was polite and cleaned up the mess after installing the equipment.

Everything was great. Service, answer all questions, timeliness, time in which each item was performed.

Replacement part. Great job. Thank much.

Wonderful service. Very professional. I would recommended your services. Thank you.

At first there was a misunderstanding but customer service and the tech made it right and a valuable lesson learned - give people a opportunity to fix things, great customer service, extremely happy! Will recommend tech Steven and company any day!

The only negative feedback I have is the amount of time it takes you to get through to customer service. One time I waited 4 hrs getting transfer to different department.

We had ADT, then we switched over to Vivint. They are much better and cheaper. With ADT, all the alarms were on my windows and doors already, so all Vivint had to do was to connect it. I like the system of Vivint and whenever I call with a problem, they explain it very well and help me out with the panel.

Vivint was the highest rated overall company among everybody when I searched online, that's why I called them. Their service which includes the security, windows, one indoor camera and remote door lock has been good so far. I want to upgrade but it costs too much money. Their sales reps were friendly, though.

So far I've been happy with Vivint. I use them for security and temperature fluctuations. I had no problems with the sales rep and the installation team were very efficient. Everything is well with Vivint.

So far, I've been very happy with Vivint's system. I wanted their doorbell monitor so I can see who's coming at the front porch and who's ringing the doorbell. It records all the time even if I'm not at home. Then, the glass break monitor allows me to put down in the number of door sensors that I have to have. The installers were professional. But when they first came in, they couldn’t install the doorbell monitor because I didn’t have high-speed internet yet. They told me once it was available to give them a callback and they’d come out and install the doorbell monitor with the doorbell camera. When I finally got high-speed internet installed, I called up Vivint and they sent somebody right out and got the system installed. They have provided great service.

Since I just purchased a house I was in need of an alarm system. The young gentleman were very polite and knowledgeable about the product, after thinking for a few minutes I was sold. I love the door bell camera and that you can access the view of the house when you're away. The plus no keys needed to enter the house you do it through the phone or key pad.

Great company, from the phone sales to the door to door salesman, to the installer. Very accommodating, very helpful. Not the cheapest out there, but you get what you pay for. Very happy.

Love Love Love!!! My Vivint Security System! Easy to use! No more worries! Great staff Logan & Solomon! Very professional, personable, patient & respectful!!! Easy to use phone app. No more wondering if I locked the front door.

When our doorbell rang, we thought "Oh no, another salesman to get rid of." Brock introduced himself, explained his mission and the system. What they had to offer. He was upfront and very knowledgeable. We decided to install the system and the rest of the team arrived in a timely manner. They were gentlemen, explained step by step what they would be doing and went to work. They not only installed the system quickly but made sure we understood and could use the system before they left. They even cleaned up after themselves so I would not have extra work.

I'm a detective and was in need of an alarm system on my home but didn't want to pay a fortune every month. The price is reasonable and I love the doorbell camera! It's nice being able to monitor my home right from my phone.

The sales rep was very friendly, professional and not pushing. He explained the offer very clear and with no false promises. The installation was fast and smooth. The tech knew what he's doing and explained the operation of the system very well and in a very friendly and professional way.

My husband and I were not planning to purchase the Vivint smart home system, but after speaking with Ben about the available services and all that Vivint offers – we were sold. Ben was knowledgeable, friendly, and very patient. He answered all questions and provided us with our options. Once we made the decision to purchase the Vivint service, our technician also named Ben came in and took approximately 30-45 mins to do the installation from start to finish (including Q&A, demonstration, and billing). Overall the service was stellar and based on first impressions, we would recommend Vivint to others.

Had a great day with sales & service personnel! Amazed at the technological advances in security since our last system was installed. They had us completely set up in a few hours which was astounding to me. The system is designed to be consumer friendly and was much easier to use than we thought possible. But we were left with several numbers to call if a question did come up. The quality of the system is impressive and I feel totally secure in my home or when I'm away because the system lets you control your surroundings!

System sold & installed by extremely courteous & knowledgeable employees, very pleasant experience.

Vivint's sales reps are easy to contact. When anything needs to be done, they're really good about getting out here and getting it taken care of without charging me too. But they didn't explain a lot of stuff to me the way they probably should have. They showed me how to use the products but they went through it really quick trying to show me how to get in there to the screen. The service itself is fine but they need to lower the contract price for people who have been with them for years.

I have the security, doorbell camera and window breakage package from Vivint and so far, I'm completely satisfied with the service. Their sales reps were very courteous and explained everything before they left the house. One guy came to install and he showed us how to use everything. All in all, It was a great experience.

Vivint came in the neighborhood and their service sounded like a good package. Whenever we blow the device and open the door when not supposed to, their reps call immediately, and I'm very happy with it. Vivint is wonderful.

So, I was trying to relax after a long work week. I told my spouse: "Don't answer the door." He answered the door. I signed a contract just to get the man out of the house; only to have his service tech arrive. His service tech was nice enough, but did a slipshod job. He didn't remove the old system, just installed the new one below it. He never pointed out a cracked wall plate. Later I noticed both, but there was another service tech coming tomorrow to deliver a key fob. I asked him to replace the wall plate and remove the old system hook up. (I had a replacement wall plate.) He was very annoyed by this request.

We have found the literature they gave us is very vague and does not give very good instructions on how to use our new system. Although the reps explained everything, we felt there was too much to comprehend at once and would have appreciated having an explicit manual to fall back on.

We just had Vivint installed a few days ago. The salesperson and technician were patient/informative/professional and have provided excellent customer service. We had a few issues to work through and Vivint staff was always available and responded quickly and efficiently.

Installation was incomplete, as garage was never hooked up as promised! Installer said it couldn't be done! So he just left at 2/3 done. Was never told about the 5-year contract, until the installer had left the house! I should have been informed. Office staff said they would subtract $5.00. Not good enough; too small for inconvenience; was told I could still cancel the service due to circumstances involved!

They showed us how to use the panel and set up our phone. They were very friendly and they took their time to make sure we understood how to use everything. I will give them highest rating.

From the very first encounter with the salesman who was very kind, confident and professional to the installers to the tech who came to tweak the system, we have been very happy with the system. We like the door locks, the camera at the front door, the ability to use our app to control the system, particularly the thermostat and the overall system. My only negative experience is one of the techs obviously did not know the subject she addressed.

I believe I made that clear in my earlier comments. The tech (Mel) was great. He found and solved the problem and stayed a short while to be sure all was working correctly. I was more than satisfied. I would be happy if another problem comes that Mel was the tech you send.

Me and my wife Retha were impressed from the beginning on meeting your representatives. They were professional, polite and straight to the point. Everything was explained, questions answered, and demonstrations understandable. It was a delight doing business with someone so dedicated, respectful and professional. It gives us relief to be able to check our home when away, set or disarm our alarm from the car or on vacation and have the peace of mind that everything is protected. We hope the employees continue their great work. Thank you Vivint.

A very impressive system that covers all bases of home security. The installation was speedy. The Sales associate and technicians were very efficient and friendly which made the installation an enjoyable experience. The ease of use was a large plus with this system. The ability to control this system from wherever I am is also a very attractive feature.

The sales rep was super knowledgeable and so personable. He really sold me on all my products. I had an excellent experience. Dylan the tech... came right away and was super helpful and set us up and made sure we were happy with our service! I had a great experience.

Total package is incredible. I am incredibly impressed by Cameron and my installation tech. They were both very professional and knowledgeable. Put my new system together and installed it so it looks like it was made for my home. Thank you so much.

I've got an alarm, motion sensors and door activators of Vivint in my house and another system in my business. I had a great experience with their sales reps and they did a good job. The installation team showed me how the system works and stayed until I mastered it. They were professional. I recommend them to everybody. In fact, my sister-in-law when she moved yesterday I got her to get the system.

Vivint was wonderful while we had their system and it gave us a sense of security which was nice. But we had to cancel with them because we couldn't use it anymore given my husband's dementia. It was hard because there were times when he remembered the code and times he didn't. Also, he remembers there's an alarm or he doesn't remember there is one. So I really couldn't set it because he was uncomfortable because we didn't know how to get out of the house. However, they were very cooperative during the cancellation. Overall, Vivint is a great company to work with and we would have stayed with them.

Whenever there is a problem or I need to address something there, Vivint is very responsive and they always give good responses. The sales rep is a really nice guy. The installers explained the details, answered questions and were very knowledgeable of the equipment. It could be a little less expensive but I’ve been satisfied with their service and I would still recommend them.

Love this. Easy to use overall. Safety system at my age. Really user-friendly.

I highly recommend Vivint as my security provider, their customer service and quick respond to matters lets me know that me and my family are secure.

Cassidy was hard working and very professional!

First I was told incorrect information by the sales rep. I was told when my contract was up I could keep the equipment and it would be fully functional. After about a month Vivint told me that that was impossible and I would need to pay a minimum of $50 for the rest of my life to have access to the app. Not what they promised me. So after speaking with several people and hours on the phone Vivint said they would not honor the sales rep's pitch and I should cancel. So I did, with the promise that they would "open a damage claim" since I got rid of my old doorbell, deadbolt, and thermostat and I would now be out hundreds of dollars because I trusted Vivint.

Highly impressed so far! Quick install by a knowledgeable professional, all questions answered in personalized lesson after equipment is online, and so happy to find we have a super-easy user friendly control panel that operates this comprehensive security system... totally kid-friendly, which means a lot to us.

Live in Aurora Mo and Mckay our salesman was very nice, friendly, and got us the best deal possible. The system is great and very easy to use. Good quality. Not to mention the tech David, arrived asap and installed the system in no time. Was really impressed by the service! Highly recommend.

The sales rep and escalators were very pleasant. They were very knowledgeable, explain everything very clearly and the installation was a breeze. No mess. Very clean.

Just wanted to thank Vivint for the excellent service we received today by their employee Pablo **. He came promptly at 2:00 pm and stayed until the job was done right, 4 hours later. It was a difficult installation with several complications, but Pablo was upbeat and diligent, and very patient, in working on everything until it all worked properly. He also kindly spent the time to explain the equipment and service to us so that we would get the full benefit of this technology. We were totally impressed by his work ethic and his kindness to us. Thank you for everything!

Terrance **, our salesman, was the most knowledgeable and awesome salesman. Was never pushy, just explained everything in great detail and was able to answer our questions. System installed shortly after we signed the paperwork. Luckily installers were nearby. Have spread the word how wonderful Vivint is!

Great experience. Best customer service and quick installation. Very easy to do business with.

I don't actually have an account with Vivint, but noticed payments were coming out of my bank account from them. I notified my bank and put in all the necessary paperwork. My bank, who could see the payments were coming from VIVINT, said I needed to contact Vivint and if they were a "legit" company I should have no problem getting my money back. After speaking to 7 different people at Vivint, not only did I get nowhere, one employee actually said to me, "WE DON'T ACTUALLY CARE, BECAUSE YOU'RE NOT A CUSTOMER"!!! I had to ask to speak to a supervisor after this 4 times before I actually got through to anyone, and they again said they couldn't do anything for me to stop the payments or get my money back. I would never recommend this company to anyone. They are horrible to deal with and now I am out over $600 for a service I was never even provided.

I got one extra sensor, a fire alarm and a glass sensor from Vivint. The installation team came and did everything. Vivint always calls my family before they call the police if there is a sensor that goes off. Last week I had a pitcher fall and instead of calling the police, they called my son-in-law. He had kids check the house out and everything was okay. I've been with Vivint for so long and I've gotten really good service so far.

I purchased the panel from Vivint. I've got the security, the thermostat and they gave me a key fob. Their sales rep was very friendly and knowledgeable. I had a previous system and he told me what they could use and couldn't use. He was very helpful. Their installation team showed me how to use their product. They were very professional and they cleaned up after themselves. It was a very good experience. I'm very happy with Vivint.

With Vivint, I feel very safe. I got the camera, the keyless entry, sensors and other basic stuff. The service is really good, I'm very satisfied with it.

Very experience. Very Friendly. Very knowledgeable. Kept informed with everything that he had to/going to do. Showed me how everything worked the panel and app. Two thumbs up!

I was told that there would be someone at my home at 8 am. The young man was here at 8 am. Did a outstanding and then he was gone.

I have had a tech out three times concerning my camera doorbell going off-line and I have had my transformer blown by a tech. The tech I had today always addressed me "yes ma'am" or "no ma'am". Before he would enter my home he put on shoe covers. I have never experienced this with Vivint employees and some other businesses. Once I explained my problem with the doorbell and that the electrician who installed the transformer was tied-up on a job, Vivint Tech said he could take care of it, and I mean he did. He explained other transformers I had that I didn't know I had and no other electrician ever told me. The questions he asked and the information he gave me concerning electrical wiring informed me this man knew what he was talking about and he did an excellent job without huffing and puffing about the job and it didn't take him long. Great Job!

I feel that the company is offering a good modern system with great features for a very reasonable price.

My sales rep Ben was terrific. His easy going attitude, flexibility, knowledge, and humor made doing business with him easy. He was able to explain and show us the importance of the technology and how it would work and protect our family. His use of open-ended questions really helped to diagnose our needs. Ben also was able to have the installer come the same day to get our new system up and running.

When I come in the house for the evening, I have to manually lock the door instead of my cell phone automatically locking it. When I leave if I'm not right in front of the door, it won't automatically lock.

First, let me congratulate the Vivint Company for hiring the best people. It all begins there. Our representative, Jordan ** is simply the best! He is well-prepared and a great listener which helps the entire process move quickly and there are no surprises. Instead, what you get are a wonderful list of great options that will help protect your home and loved ones. I was blown away when the tech showed up ten minutes later to install our system! Amazing! He took his time as he showed me how to use our new system. Do yourself a favor and give this company a shot at showing you how they can help you! Thank you Vivint!!

We talked to other security companies and settled on Vivint because they were highly recommended. We needed to get a system asap because my husband was leaving for work for a few weeks the next day. We met with a salesman who was so friendly and dedicated to getting us set up with exactly what we needed. He had a installation tech at our home that same night. The tech was also friendly and so knowledgeable about the system. He was clean and did a great job! We've only had the system for a day but so far we are very impressed with Vivint. We didn't think we needed the doorbell camera but we are so glad we got it! Thanks for a great experience!

New sales and installation people were highly educated on products. The installation was smooth and easy. The team was very courteous and respectful. I would highly recommend this product two other people and friends in the community of Lakeland Tennessee.

Super personable and knowledgeable sales rep and technicians.

I will be canceling my Vivint after finding out that Vivint is refusing to turn off my 94 year old parents alarm. A non family member was allowed to use their (the non family member's) phone number and email on an account that paid that non family member $100.00 to sign up a deaf man and half blind woman on an alarm account. They were told the contract could be canceled anytime by this non family member. Now that there was a false alarm and my parents want it canceled they are being told it's 10 days past the 30 trial they give to old people and they owe $3200 to shut down the alarm. How disgraceful and absolutely disgusting. This non family member was a hired helper to my parents and Vivint did not use due diligence when allowing this account to be set up through someone else's phone.

Great techs and easy to use system.

My experience with Vivint home security was a number 1! These employees are top-notch, very professional and very knowledgeable. Would definitely recommend this company for all your security needs!

Love Vivint. Everything about it went great. Awesome system.

I have the security and thermometer from Vivint. The sales rep was very good and the installation team was very professional. We're very happy with the system. Vivint met my expectations, and I'm very comfortable and pleased with their service.