Vivint Reviews

I had Vivint alarm system installed August 5, 2016. After installation I realized the tech unhooked my telephone connection and plugged the alarm cord in the telephone socket. Since then, I have been unable to use the telephone without unplugging the alarm cord from the jack. I've attempted numerous times to contact customer loyalty and Vivint Insurance to no avail. The problem isn't solved. I even submitted a cancellation letter to cancel and customer loyalty called and asked me to give them a chance to rectify this issue before I cancelled. They have been going back and forth requiring me to contact my telephone provider (that didn't fix it because it wasn't their issue) to go from store to store to find a splitter jack that won't fit.

Vivint is #1. Way better then ADT. Great customer service, awesome features and equipment.

I had an appointment, the Tech did not show up. Waited for 4hrs and no one called to inform me. It took time before I could get another appointment. The System got installed and the doorbell and camera is not working. It's going to take 2 weeks before they can send someone in. So basically it will be a month since my system was installed before it can be fully working. Staff on the phone can be very rude. I will not recommend Vivint to anyone.

My mother-in-law had Vivint and I really like their system so I went with them as well. Their sales rep helped me a lot and told me about the doorbell camera and my wife told me they did all right with the installation. I've recommended them to a friend.

A Vivint fellow was in the neighborhood and stopped by the house. He told me all the things about their home security system and I decided to go ahead and get it. The installation team was very efficient and very mannerly. For a while, my doorbell and camera were not working so a guy came by and replaced it with a new one. Now it works just fine. It's been an excellent experience with Vivint.

I was having some problems with my camera and displeased with the support side of Vivint. The guy did not provide in-depth technical support and was more like, "Did you turn it off? Did you turn it back on?" Little things like that are very frustrating. Also, he wouldn't respond in a timely manner and every three days, he would write me an email back. Then after he's done that, I'd get another email saying it's resolved. In the end, I just figured it out by myself. But the installation team was great. Those guys knew what they were doing. They set things up and were in and out.

Amazing product! We love it!! I'm very happy with the entire process! Thank you!

We have a new home so we needed more security for peace of mind. I originally had AlarmForce but I wasn’t getting good service, so I looked around to see what else was available. I found Vivint and we got their package which includes glass break, motion, and carbon monoxide detectors. It's been great so far. I have been bounced around to a few different people on a hectic time, but beyond that, everything was pretty straightforward. They've given awesome service since day one.

So far I am a little disappointed with the system, it have gotten a couple of messages that the system is not communicating with the front door. My code that I put in does not work to turn off my system. I have to use my phone to unarm the system.

I am very happy with the new system and the service.

Equipment is not as good as it should be. We are still waiting for the equipment to work like we were told it would. Our installer was ok but he didn't have enough time to replace the panel. Our door bell sounds like a distorted speaker. Our cameras are mediocre at best.

I stay at home by myself so I figured it was a good idea to have Vivint. My service package includes the front doorbell camera, some window locks and some window triggers, but the service is not performing as promised and I’ve had to phone them 50 different times. The equipment only works part of the time. When I call them, I get the “We’re very interested in helping you today and fixing this for you”, but nothing really gets fixed. This is the first time in two years that I’ve actually had the whole system working properly. I’ve had five different technicians come out. The reason I got it was for ease and peace of mind, but it’s been more of a pain than it was worth.

Some of my friends got their security systems from Vivint and they recommended them. We got one for ourselves and their sales rep did an outstanding job and did the best he could to quote me a decent price. The guy who came and did the install did a really good job. He had to come back a time or two to do some adjustments but he was very professional and on time. He got everything that he needed to do done. We’ve been happy with the service so far. They’re good and I would recommend them.

As a senior living alone, I knew it was time I purchase security not only for me but so my adult children who are two hours away not to worry about their "ok man"! I'm sure this will be very comforting and affordable.

Was greeted this morning by a ringing doorbell and ordinarily I don't give people a lot of opportunity to speak before turning them away. Chris summarized quickly that he was already a vendor of a neighbor I knew well and offered home automation, something I was very interested in. I invited him in and my fiance and I listened to his short and pointed presentation and I asked MANY questions which he answered very patiently. When we agreed this service was ideal for our needs he attempted to book installation. The installation team was on site in 10 minutes, not exaggerating. The installers were equally polite, professional and knowledgeable and finished installation of all equipment in a very noninvasive fashion and taught us how to use it very patiently. As a customer service provider, I can honestly say that in the future I will strive to provide the level of service that we received from Vivint.

After researching and having a few systems that were horrible - I decided to sign up with Vivint as they had a rep last year who came to my house and because I was already in contract with another provider I couldn't switch. Once my contract was up I started researching providers again and recognized Vivint's logo on Google. Inquired via the internet and got a call right away along with a follow-up email.

Had the work crew at my house for a few hours installing my system. From the moment they arrived they focused on the work at hand with no distractions (cell phones, un-work related conversation, etc.) throughout the entire install. They remained focused on getting the job done and doing it neatly and exactly what I asked of them in reference to location of devices being installed. As a business owner of a multi-million dollar company, that is hard to find in workers today. As far as the system so far, as I stated I have just got installed, so far very pleased.

Very great service. The tech was very professional and very friendly.

We were having trouble with a smoke detector battery in the middle of the night, and the service tech on the phone took the detector offline until the detector battery could be replaced the next day. Once the battery was replaced I called the service tech line to have the detector placed back online but it could not be done for some reason on the phone. An appointment was scheduled for a tech to come to our home to correct the problem. Curtis the tech showed up on time and was extremely courteous and knowledgeable and would not give up until he got the difficult problem solved. It took him more time than he expected but worked diligently until the job was complete. He made us feel glad to have Vivint in our corner to help protect us with all of our security needs. Thanks Curtis and the Vivint team!!!

The sales reps of Vivint were all customer-oriented and the installation team was efficient and knew what they're doing. They also explained all of the stuff that was installed. For automation and monitoring, I got the service package that included front door camera, two cameras, front door lock, glass break and thermostat. The service is so far so good.

We have motion detectors and door locks put on by Vivint and we’re satisfied with their service so far. The only thing we don’t like is the keypad on the door locks go through batteries so much that it wasn’t worth keeping them. We've had Vivint come out regarding the door locks and they say it has been a problem in the past but this hasn’t been really fixed yet. We have given up on that. They’re gonna have to get better with their equipment. But their sales rep have all been good and the installers were excellent to deal with.

I'm satisfied with the features I picked for my alarm system. The sales rep was pretty cool. The only thing is that the installer took too long to do his job. I’ve recommended Vivint to my friends and they already got it, too.

We are only a few days in and I am wondering how we ever lived without this system. I finally feel like my twins with autism are safe.

Salesperson was excellent, and the installation crew were fast, friendly, helpful and efficient. This was a very good experience for me.

Vivint is excellent. We got two cameras from them because we had some stuff from our yard and my husband works away from home. We thought having Vivint would give us a good peace of mind. It's been two years now since we got them and so far everything is good. The installation team was really good and thorough. There was no issue. Now, I think we wanna upgrade and maybe get the doorbell camera.

The Vivint team went above and beyond. They were professional and took the time to explain the process of installation and equipment in detail and were patient when I asked for further explanation. The system is super easy to use and I love how user friend the app is. We have 4 teenagers and having them use the app is a piece of cake. We thank all the Vivint team for their help in getting us set up and as a real estate agent I will definitely be recommending this system to my clients.

I just had my system installed and the Vivint technician was very friendly, accurate and answered all of my questions. I couldn't have asked for better service. I am an extremely satisfied customer.

Vivint is an excellent product. There is no need for unethical sales. Per my conversation with Reggie this morning, I explained I love the system, I wish he would've been upfront about the initial charges to my account. Reggie didn't explain these charges until I contacted him about the debits to my personal & business checking account. His explanation was "I had you sign and that was the reason for the quality control call." Not acceptable, I retired from Sales. I hope he takes my suggestion seriously and have integrity when acquiring new clients. Vivint sells itself.

John, out of Goodwell, OK department helped me with all my questions and answers that I needed. He is very skilled and knowledgeable about his work. Everything that I needed done he finished very quickly. Also told me how to operate and manage my equipment and made it easy to understand. Very satisfied with this tech. I would definitely recommend John.

Overall I'm very happy with the recent alarm system installation. I would give it 5 stars except for one thing. When they installed the system they didn't have a lock for the back door. We made an appt for a couple of weeks after for the installation. The window was 11-2pm. The Tech never showed up not even a phone call. I called for another appointment and was told that there was a problem with making appointments and the girl would call back. Never received a callback. I contacted them again by email and the girl was very helpful. They came on time and were done in 15 minutes. Except for that one problem I would give them 5 stars. The people on the phone are very courteous and the alarm system is great.

This was the worst company I've ever dealt with. While the field personnel were nice to work with, the overall customer service is horrible. The equipment didn't work properly, I wasn't told I would be completely locked in a contract for 5 years, the website is a complete joke, the whole thing is just a big scam. While other companies offer $30-$50 per month contracts, Vivint offered $86 per month for the same service. The salesman claimed that Vivint is the only one that uses a wireless system and that's not true.

Fast and efficient. Would use Vivint again, great value.

Great security system. I have good credit. Very nice system. Little high.

I was a Protection One customer who fell in love with Vivint.com product. I'm able to control my home while on vacation.

All the way from the agent that scheduled our install to the installer who came to our house and installed our equipment, everyone was professional. The installer took his time and went over our package, pricing, and equipment. After everything was installed he made sure we understood how to operate the equipment. I would recommend this company 100%.

Vivint is doing pretty good so far. I got fire alarm and a medical alert. I'm not as young as I used to be and I live by myself in a duplex, upstairs/downstairs. I'm concerned about if I happen to have a fall at home, I'd need something handy to call in case of emergencies. I'm satisfied with Vivint so far. All my interactions with their reps have always been positive and the installation team was pleasant.

I purchased a service package from Vivint that included a camera, a smoke detector and door sensors. The installation team came to my home on time and installed the system as promised. Everything was good.

I have Vivint as my home security provider. I got the motion detector, keypad, camera and the thermostats. There were some issues with the installation but they came back out and handled it very professionally. It's been great so far and the security system runs well.

So far, we've been very delighted with our Vivint system. We've enjoyed it and we continue to. It is a good product which does what I expect it to do. Their sales reps were very pleasant and the installation team did an excellent, excellent job. They are very professional and cleaned up.

They were very punctual, thorough, & professional about their work. They also showed me new things about my system. Did all my updates & how to get to them on my phone. They showed me things to do to make sure all the features worked better, such as what to do for my camera to work better at night and etc.

Outstanding service by Vivint today by Service Rep, Jared **. Service Rep ** was prompt, very customer service oriented and very knowledgeable about his profession and product. Vivint security products are second to none in my opinion and if Mr. ** is any example of their service Dept., then it is top notch also!!!

Wonderful customer service. Very polite and accurate. Very informative on updates and what all they were doing. Thanks guys for getting me back up and running.

I cannot get anyone to respond to my texts/emails. I am dissatisfied with what was promised and how it all actually works. My doorbell was put on and looks completely ridiculous. They put the sensor on my front door put in the door that does not open so it is useless. I want this system out of my house now!!

Vivint were very helpful and polite and I'm sure that I recommend anyone who wants home security to go with Vivint and the package you receive is unbelievable but I would definitely refer other to join and be a part of Vivint home security. The first security system having and the last and it's touchscreen pad and everything sync up to your phone so when you are away you can have confidence in knowing that your house is secured.

Worst customer service ever!! Charged me more than was told. Had to call every month to get my refund!! "Oh well" attitude from company!

8/25/2016 just had my system installed and LOVE IT.

Justin took care of the reason for call, the front door lock was sticking, and checked everything out as well as updated my panel. I am very appreciative. To me service and support are the most important values any company can provide.

My experience was exceptional from beginning to end. Great for military families who are always on the go because your system goes where you go. Great deals in support of our troops!

We are pleased with the product (alarm system, camera, doorbell camera, fire program and many other features with VIVINT). The product is excellent and the staff are excellent in their service.

We just got our system installed yesterday so I can't comment on function over time but so far it works great. I feel much better knowing I can leave home and know my family is safe. Salesman and tech were very respectful and helpful and professional. Great system service and customer service so far.

Having two strange guys come into your home is always nerve-racking. But these two set me at ease. The level of experience and professionalism that they had made me and my family feel very comfortable. They had every answer or concern during the sale and install of my system. They were clean and presentable. Trusting and sincere. Everything I would expect one of the leading alarm companies. After this experience it'll be hard for any other company to even come close. I'm a service tech for overhead doors company of GP. And these standards is what we base customer service on. And it's awesome to see another company to hold the same respect for customer service as Vivint has done. Well done Vivint. Well done.

Very detailed, very helpful, so patient! I highly recommend Vivint. I was weary about staying in a contract but after today's visit, I'm happy about it.

My home is on a busy street and I wanted to make sure that it was safe. I got the motion detectors, cameras, and door sensors from Vivint, and their installation team was great. They were very courteous and very fast. So far, the service has been very good.

A family member had Vivint installed in their home and this provided me with some information regarding the program. I have the door and window sensors as I wanted to be aware if someone was up in my window or door. Anytime I've needed any assistance from their reps, they've been very helpful. The only issue I have is the contract is way too long. When I signed up, I didn’t realize it was an obligation for a certain period of time. I was only notified about it when I was already signing the paperwork and the system had already been installed. Other than that, the system is great. I'm completely satisfied with Vivint.

The Vivint gentleman came in the neighborhood years ago and introduced me to their system. It was a newer system and we talked about it. The installation team was great and did a great job. They were very polite, engaging and efficient in doing their job as well as they could. One guy stayed and made sure he got it right and that it did what I wanted it to do, so I appreciate that. The services so far has been great. I have two floors in my house I wanted to keep safe and I want to make sure I covered more than one floor. I recently got the keyless entry feature. I also have a couple of alarms on the glass because I have sliding glass doors in addition to the regular entry that is covered. The sensor can be taken off and people can pull them up, so I have the glass alarm in case the glass is smashed. It's connected to the police system and also hooked up to my smoke alarm.

Vivint reps were very good and knowledgeable. I got the panel with nine sensors. It was a good deal for what I wanted. It's good for protection. And once the bell rings, you know who's in front of your gate or the house door. I'm very happy with Vivint and had a very good experience. But I need to ask for a sensor because I lost one.

We have had the Vivint security system installed in our home for roughly two weeks now and have nothing but issues. When the representative first came to us regarding installing a system, he offered us a good deal, but was fairly pushy about how soon to install it. We went ahead and signed a contract and had the system installed. The cameras they have installed do not function as they promised. Regardless of how I adjust the settings, the cameras do not pick up me or my family walking around our home. We have the cameras set to "record on motion" and to notify us as well. The cameras do not pick up people or our dog, but they are very accurate at picking up light changes, such as when a cloud moves in front of the sun and the light changes in our home. The doorbell camera will pick up our wind chimes moving, but not the delivery person who walks up to our front door, rings the doorbell and drops off packages.

I have call now 3-5 times about my doorbell camera not working right and it still doesn't. It only works about 16% of the time. The other night we had someone in our driveway and didn't even know it until we was going outside to leave. I can't say I feel safe at all nor can I say I'm even somewhat happy cause I'm not. I feel like I'm paying to have cameras up just for show cause they sure don't work most of the time.

Left in the dark by my representative named Brett. It's been 15 days and no service and installation is not complete. I had to call the home office to arrange my own installation. I like the system but can't stand being lied to. We'll see if they show up tomorrow. I would love to add an image of the boxes sitting in my entryway that contain some equipment.

So far it has been really nice.

Smart home alarm system - Products and customer service were top priority.

I was quite pleased with your servicemen. They did a thorough check of my alarm system and repaired what was necessary.

Our new Vivint security system has given our family a sense of security that we haven't had for a while. The salesman worked a plan that fit our tight budget. The installer was friendly, professional, polite, knowledgeable and very precise. Highly recommend this system!!!

When I first sign up with Vivint everything was great. After a few months I started getting calls saying my account was past due. My account was on auto pay. It was never past due. I live in Ca and was being called for a property located in Tx. Month after month, I received apologies and promises to rectify the situation. Well here I am, 3 months after I paid an early termination fee, and I am now receiving calls about my closed account. It started with an email. I called and supposedly had gotten everything straightened out. I was assured that my account was being closed. I have now received a call every day since then asking for a past due balance on my closed account! This last person I spoke with apologized and stated that I didn't have a balance and she wasn't sure why I was still on the call list. Not only did I get a call today but they are now calling my husband as well, on a zero balanced closed account!

I've been very satisfied with Vivint. I have the home alarm system, the auto lock on the front door, the glass break, and smoke alarm. Their sales rep showed us how to work everything and everything went really well. We had to do a little rearrangement on where we installed the panel at, but the installers worked with me on that and we got it in the best place for it to work. Everything’s been really positive. The only weird thing that has happened is one afternoon, for no reason, the alarm went off. We had been outside working and had left the door standing open. All of a sudden, it went off and said the backdoor was ajar. We never figured out why it happened. We just put it up as a fluke and it hasn’t happened again. Customer service has always been great and willing to work with me. The whole experience overall has been good.

We were renting a house and there were some guys from Vivint who were walking around visiting house to house. They were friendly, very informative and not pushy even if we were in a different position at that time since we were renting. I got the name and number of one of them and when we moved to a place that was not out of town but kind of secluded, we decided to go ahead and get their service. We have the basic service package with the door alarm, glass break detector and the key fob. It took a couple of hours to install where the installer looked through the house, placed things where he thought would be best and kind of talked us through some stuff so I thought he did a good job.

I was referred to Vivint by my neighbor after our house got broken into. He thinks the reason why they weren't robbed was because of the Vivint sign in their front yard. Furthermore, they can see what's going on at all times from their phone. It's amazing. It's like a peace of mind that you don't mind paying for. So we went to their store and we knew what we wanted. We got two cameras as well as front, back and garage door sensors. The app has a very seamless integration into our home. The staff that installed it has been nothing but good. Overall, they were very professional and the app works. It has been a great experience.

Renewal and service batteries and signs. Willy was very courteous and polite, very informative, easy to talk to.

Quality service. High quality and excellent experience with Minas and Rob.

Having a problem arming the alarm after closing the garage door. Will work on husband's cell but not right away on mine. Otherwise the alarm system is wonderful.

Sales person was determined to sell in a non-aggressive approach. Could have permitted 1 day to review or check into system before being so determined especially in a day where scams are on the rise. Emma was first installer. She was ok. Not impressed that she did not return to install a new router & disconnected a part of my garage door that stopped the keypad from working. I called salesman Mike ** who had Andrew complete the job and repair my garage door. Andrew was exceptional. All were professional.

My husband, and I purchased a security system from Vivint recently. We were extremely pleased with the sales rep, and the installation. Both Landen, and Isaac are very good at what they do for Vivint.

The Vivint Alarm System appears to be exactly what we needed in our home. The sales and installation was all completed in one afternoon. The Vivint personnel were very professional, knowledgeable and answered our questions clearly, so we would fully understand the product.

My wife and I are very pleased with both the sales representative and the two installation technicians. Each and every Vivint employee we worked with was very professional, knowledgeable, efficient and friendly. We are homeowners and decided to upgrade our security system to a "4G" level including remote cell phone access as well as convenience such as camera monitoring and smart thermostat control. The Vivint equipment is 'state of the art' and works perfectly. It is easy to tailor to our needs and to operate. We were comfortable with the operation from day 1.

I did a little research on what I need and so I got window security, door security, inside security, and glass break included in our service package from Vivint. I had no problem with their sales rep and their installation team was knowledgeable and cleaned up after themselves. I haven't had anybody break in since they put the system in and I'm happy with it to this point. Our experience with Vivint has been very good.

I'm really happy with Vivint's service. My experience with their sales reps went very well and their installation team seemed very qualified.

I had Vivint at my old house. I like them and I’ve stayed with them close to 10 years. To get my new alarm and equipment installed, their staff worked with me on timing and were very nice. In the service package I got from them, it included a big sensor in my living room, front door and back door, sensors on my windows, and a little console. Their technical support were fabulous. I always rave about their system on my neighborhood chat when people are looking for security.

We liked Vivint's service with the installation of their solar panels so when they came along with a good deal on home security, we switched over and signed up with them. But with my previous security company, I get an email which would tell me my doorbell rang, go online and see the picture of who rang my doorbell. With Vivint on the other hand, I only get it on the control unit that sits in my house. That's a little disappointing and I don't have a smartphone so I don't have the app as well.

I love my new system so far.

We love our new security system. Being able to see who is at our door is a huge plus. Our salesman Taylor was very informative and was a pleasure to work with. I would highly recommend the Vivint security system.

Vivint system never worked continuous without some sort of failure. Could never get my doorbell camera to work consistently. Reason I got the system In the first place was for my daughter's security. Had to have the doorbell camera changed twice, panel once and the thermostat was also changed. Had issues with the key-less entry pad. I've called and talked to technicians about 15 times or more to walk me through the system to try and get it back in order. When that failed they wanted to send someone out for a fee which I can understand, if the problem was new. It was always the same problems.

I am very pleased with the Vivint Security System and its employees. They monitor my system continually to ensure that my home is safe. Their employees and service technicians are very professional and knowledgeable. I also want to recognize the Carlsbad local police for their quick response and extreme professionalism in handling calls from Vivint.

We had a panel moved to the master bedroom and two key fobs added. The tech was great. Very calm and very patient. He allowed me to tag along and he was efficient with his install. He took extra time to ensure the install was as minimally invasive as possible. He also made very helpful equipment recommendations.

We didn't have any kind of alarm system so we got Vivint when they knocked on our door. The installation team was thorough and put the system in really quick. The service has been excellent. Every time they call me when something goes wrong in my house, it's been great. They always notified me or the second contact person and that's what I really joined for in case I've gone out of my house. So the reason why I joined has been pretty successful.

For security, we got Vivint's home security system which includes motion, fire, and door-window break detectors. I’m very satisfied with them. Their reps have all been positive and their installation team did a nice job.

I got cameras, window sensors, and door locks included with the service package I bought from Vivint. These features are for the part of the house I needed security on. The installation went very smoothly, and they got it done quicker than I thought it would be. The only thing is that at the time of the installation, they didn’t have the cameras available due to a lack of production. I had to wait for six months before I got the cameras installed. I also had a little issue with some of my door locks, but Frontpoint was very responsive on getting it repaired. It has been a good experience.

ACN REP. JUMAR ** has proven to my family and me that the ACN Vivint Security System is AFFORDABLE, very easy to operate and it's reliable! ACN Vivint has exceeded my expectations! I feel safe. My children feel safe, and I'm confident that we will remain safe with the Vivint Home Security System. I don't typically complete surveys or submit customer reviews, however, it is critical for other homeowners to know that they should protect their family's safety and security at all times. It's important for families to be proactive even before an incident takes place in their home or on their property.

I had system problem. Was told I had to wait 2 weeks for tech to come out. This is totally unacceptable. Tech came out. Fixed it for one day. Went down again. Had to wait another week. Kept being told, "Not enough tech but we would get back to you. We have escalated the work order." Never happened. Called over 15 times with no result. This company does not care about you or your family safety and security. Would not let them guard my kid's bicycle.

Had appointments on 8/16/16 and 8/19/16 to have a technician fix problem. Doorbell goes offline every day. This system is only 2 weeks new to us. Please "help"! Technician wants me to call him when it quits, but does not answer his phone. We need help to resolve this everyday issue. Don't think I need to reboot panel everyday...

Great service. New manager from Austin was going to all the customers in 'The Woodlands Burnet' and introducing himself. I told him that a man was coming to do the service and he said he could do it while he was here. He did so and saved a trip for fellow workers. Nice guy.

Great service for the price!

Everything went smoothly. Too early yet to evaluate full system as only installed today, but went out once everything worked as expected and reentry was easy.

The sales pitch was open and honest, from a friendly guy. The install was fast and efficient from the technicians. Teamwork was displayed when another technician showed up after he had completed his own install to ensure things were going ok at our house. They discussed options with the many camera angles and I felt their advice was trustworthy. Home security is a touchy subject to many people and this is something they didn't tread lightly on. It really felt as if they were securing their own home. Very pleased so far. Thank you.

I was walking to my mailbox when Jake walked up to me and asked if anyone has spoken to me about Vivint security systems. When I said no he asked would I be interested in hearing about it. The next thing I knew I was confirming my order with an agent. He had me convinced from the start and when I heard how much I was saving I was hooked. Thanks Jake.

Great service. I would recommend this company.

The salesman Conner and the installer were both friendly and knowledgeable. Love my new security system. I was reluctant at first but couldn't pass up the great deal.

I have Vivint Solar and I asked about Vivint Security. I got their motion and indoor camera as I thought it would be important for the home. When I decided to set the camera up, it wasn’t working. And I think I have to pay for Vivint to come in and check it out, and I didn’t see why I should. Apart from that, I don’t have a problem and I’m sort of satisfied with their services. Their reps were good in terms of customer support and in dealing with any problems I had or clarifying things. It went okay with their installers too although they weren't able to show me how to operate things because they were in a hurry to get out.

There was already a Vivint system in my home when I bought it. It was no longer active, so I started a new service with them. However, I'm currently very unsatisfied with it. Two weeks ago now, we went on vacation and were out of cell phone service. My alarm triggered and the reps called my contacts who were in town. People went by and looked outside the house and couldn’t see what happened.

The service from Vivint has been exceptional. They were fast and were here at 10 o'clock at night finishing up the installation. Every once in a while when I set the alarm off they’ll call me and I tell them it was my fault. The response time was very fast. I was bothered though one time when I accidentally set it off and they didn’t contact me. I called them and they said I had turned it off quick enough that they weren't worried that it was a prowler. They were very nice about it.

Vivint security system is probably the best security system on the market today. The quality of the cameras and ancillary equipment is extremely high quality, as are the installers. The installation took very little time and the installers were very respectful, polite and very knowledgeable.

Kent is great technician, knows his work well and very patient to answer all the questions even if you repeated them. Monitored security is important but most of all it made life easy. I can now control my lights, air conditioner, door lock even my coffee maker so easily on my phone. Definitely recommend Vivint.

Service call you. They did not do what they said.

The 2 gentlemen that came to my home did a great job in giving me all the info I needed in making the equipment easy to use. They also were well informed on what exactly was needed at my home. I have recommended your services to all homeowners I know that need a home alarm.

I was thinking about getting a security system for the house so I started looking online for the different vendors and the equipment they offer including reviews and from there, I decided to get Vivint. I got the system that has indoor and outdoor cameras and a Nest. I have online access where I can lock and unlock doors through the app and I'm able to control the thermostat too.

I wasn't going to answer my doorbell but... when I did and I saw the Vivint guy standing there I figured let me hear him out since we were thinking about getting some home security system anyway. Glad I did! In under three hours I heard the presentation and was installed right then and there. Boom! Next time someone rings my doorbell I don't have to wonder... Who the heck is ringing my bell - I can see them???? Thanks!

Repaired system install. Excellent service provided.

The first time I heard of Vivint I was watching Undercover Boss and was I impressed with the CEO of the company. And sitting at the house Friday night August 19, 2016 a young man by the name of Dallin ** knocked on the door. I invited him in. We started talking and I was so impressed with him and his knowledge of the company and the benefits of having a smart home system I had it installed the same night.

We live in a high-end neighborhood and one of my neighbors down the road said that somebody had been peeping in her window. That scared me a little bit and I thought we better be safe than sorry. My neighbor had Vivint put in and we were talking about it outside while some guy was putting it in her house. We inquired about it and decided to get it ourselves. That was two years ago and I've had no issues since then. The installation went very smoothly and they showed us how it works. My alarm has accidentally gone off about three times and it's nice the way everything was handled. The police have gone out to my house once so I feel like I can trust them. Overall, we were very happy and satisfied.

Our daughter used Vivint when they lived here. Now, we have their basic security system and it's been great. Their sales reps and installation team were good. We're very satisfied with the company so far.

We are very pleased with the Vivint security system we had installed. The salesman was very informative & courteous. He went out of his way to get us what we wanted. The install crew was quick, cleaned up after themselves & had loads of patience working around our kids & dogs. Thanks Vivint!

I was really shocked at how friendly and patient the technician was. He was very thorough and ensured he left me with a better understanding of how to manage my system's hardware. He also recommending some great maintenance techniques as well changed all the batteries in my doors and updated the naming convention of the hardware (was a bit confusing before).

Very happy with the product quality. Installer was knowledgeable and on time. Good pricing. Overall I am very satisfied. Thank you Vivint. I feel very safe now.

The maintenance service was scheduled for Friday, August 19, 2016 between 8:00 and 11:00 AM. The technician called in advance, night before, to confirm his arrival. He also called in the morning prior to arrival and was very specific about his arrival at 8:15 AM. He came exactly at 8:15 AM. The technician was very knowledgeable. He had outstanding professionalism and perform great job. He explained everything. He was doing and provided answers to all questions asked. I would recommend Vivint to all my friends and strongly suggest to use their services. Thank you Vivint for the great service performed.

I switched to Vivint because I'm looking for a reliable company that will meet my security and service needs. Simon, the area manager, explained the system in detail and was very courteous and professional. Alex, the service technician, arrived punctually and was polite and also very helpful in explaining how the system works. I highly recommend Vivint.

An all around great company to work with. The sales representative was professional, knowledgeable and took the time to completely cover each and every option and answer any questions we presented. While in our residence the representative setup the installation, which occurred within half an hour of the scheduling. The installer was totally prepared, had all of the equipment in his vehicle and accomplished the installation in a short of time. He was well trained, worked with us for placement of equipment and gave us a hands-on training. I would highly recommend this company and its representatives. A "10" across the board.

Matt and Bryan were very knowledgeable, careful and professional in their dealings with us.

Gabriel was a very knowledgeable emp. about the system and explained everything he did and what we should expect if any other problems.

We have been a customer for 9 years. We recently converted to a wireless system and encountered some problems. Contacts at Vivint were helpful and pleasant to deal with. Problems were solved. Our home is safe, once again.

Technician was absolutely pleasant, cordial, polite, thorough, explained everything to us, and a pleasure to have around. The service was and is just wonderful!!!

We have recently had a Vivint Security System installed in our home. We are impressed with the high quality of the system, user friendly, and the high quality of the installation technician and representative that presented the system to us. We would recommend this system to everyone who is looking for a high quality user-friendly system to protect their home and family from uninvited intrusion.

I recommend Vivint to anyone looking to increase security. They were knowledgeable, helpful, and were easy to understand. The technician was skilled, fast, and demonstrated operation in easy to understand terms as well as giving a thorough demonstration. He was also funny. Good experience. Looking forward to having Vivint help protect our home.

I've just become a Vivint customer, but, based on the salesman's and the installer's professionalism and courteous service, I think I'm going to be very happy with them.

The installer Mark ** are very nice and very knowledgeable!!!

The tech guy was excellent. He was very friendly, knowledgeable and explained everything on how to use the system. So far I am happy with the system. The only complaints I have about the system are I wish the doorbell camera was 1080p HD instead of 720 and the wifi was more stable and the picture was full screen and not partial. I also wish they had hard wired some cameras instead of the wifi bullet cameras. I also wish you could open and close the garage door with the key fob. They told me you could when I first signed up for the system but found out today you can't. I don't see why you couldn't because we are not even using the small 4th button on the key fob. Why couldn't they use it for the garage door opener? I don't even understand why they have the 4th button on the remote if you are not going to use it. Other than that I am happy with the system so far.

Sales and service team very professional, knowledgeable, and informative.

Tech came to our home and was very knowledgeable and friendly. I'm happy to now have security for my home and family. A friend of mine has Vivint home security in Alaska and his heat went out at his home. He would have had to spend thousands of dollars on busted water pipe repairs, but because Vivint contacted him when the temperature dropped he was able to get home and get the heat going again.

We have Vivint's home security, thermostat, and a doorbell camera for a better peace of mind. They’ve all been good to us so far. When I had a problem, the installation team came back the next day to fix it.

I was thinking of getting an alarm system. A very nice gentleman from Vivint stopped by and I made the decision to get the alarm system, thermostats, a few modules, like the lamp which I don't really use too much and one camera. I had a security system in my home when it was built in the late 80's and they were able to tie in with that partially so that I didn't have to have a lot of sensors in the house.

My son and his wife had Vivint then when my husband passed away I'm all by myself and I wanted to feel secure in every way so I called Vivint. I have the glass thing on my doors and on all my windows throughout the house. I have a little key fob too that I use all the time. We had a few problems at first but we have worked it out so I'm happy with it. I've also been satisfied with everybody at Vivint. I like the security of knowing that my house is covered and I can sleep better at night not worried about somebody breaking in. I've triggered the alarm several times from my stupidity but I immediately got a call from them. They usually call on my home phone and if they can't reach me that way, then right away they call my cell.

There were things happening around town so we thought we'd get ahead of the game and got Vivint. Our service package includes the windows, garage door, front door, the patio door, and cameras. The service started out really good but I'm not so sure now. The back camera records all kinds of nothing but I'm never on camera every time I walk outside. I really like the doorbell camera but it doesn't seem to be working too well because I can't connect it with my phone to talk to whoever rings the bell in the front door if I'm not home. We thought it was really good but now we're wondering.

I think the company needs some fine tuning... Make me an offer. I am great at this particular training. You have a very long list of young men in the field... Where are your women? These young people seem to operate out their vehicles... and the push for customers can somehow override the experience. Speak with me personally, and I am happy to share. Donald needs a bit of softening (read him like a book), however Kris was a dream, and is good kid doing a stellar job.

Maurice was very pleasant and professional, as well as knowledgeable about various services and available features.

A pan and tilt camera failed. I worked with your Tech Support and they said the camera was under warranty and put in an order for a new camera. I was told that it would take 3 weeks to receive. After 4 weeks I called and was told that the order was canceled because you no longer support the camera and you don't have a system to let customers know when an order is canceled.

Modern system for an advanced world. Doorbell and camera/video alerts me on my cell. Always know who is at my door at home or out of the country. I can talk to the person at the door through my cell anywhere or through the panel. Live person on panel, prevents false alarms. Love it!

Repair Service - Very friendly guy. Answered all my question concerning my equipment.

He was friendly, knowledgeable about his job. Gave me several reasons why I should have this security device installed. Very professional.

I recently had a theft from my home, so I wanted a security system that had cameras tied-in. I called Vivint and the sales rep talked me through building a cohesive system. The installer was clean, professional, helpful and did great work.

On the ball with every situation and I mean right now, and what a pleasure to speak to the employees of Vivint.

Our experience with Vivint for a lack of better words has been unbelievably horrible. It has taken almost a month to get our security system installed. We had 2 technicians come for two different appointments and neither one completed the job. Vivint scheduled 4 different appointments and canceled each one without notifying us of any cancellation. My salesman for my system during the sales process told me he would be there through every step of the process until the installation was complete. I have left him numerous emails and several voicemails with not a response from him to this day. A week ago I sent in my cancellation letter to Vivint because I could not get a date for my system to be installed completely. I finally was transferred to the ROR dept that convinced me to give Vivint one more opportunity and I agreed.

I always had an alarm system in my homes. I signed up with AT&T, which Vivint ended up buying. We have the alarm system, the remote controls, and the older keypad that they had prior to what they have now. Vivint's service is okay and they are pleasant when I pay the bill or when the system accidently goes off. They didn't knock my socks off though. I haven't updated my alarm system to the fact that I'm sure they got new features but they also haven't called me in reference to updating. They're like any other security company and I still gotta pay them monthly and it's not a big deal. I'd recommend them.

Vivint came out and gave me advice on how to best protect myself, and I’ve been a customer of theirs for about 10 years now. We’re very satisfied with their service. Their reps have all been pleasant and I’ve never had any bad experiences with them.

My house was burglarized before. I told Vivint exactly how many sensors I wanted and what I was looking for and they were able to fit that within their new customer package. The representatives were super helpful. The package would've come with less sensors but they worked out a deal for me which made me happy. I have the wireless touch screen system with wireless window units, door sensors, as well as motion sensors. The service is great. Vivint makes me feel safe and it already deterred one other burglary. When I needed somebody to fix something, they came out and were super nice so it’s been good. They're a great company and I’m very happy with them. It's been a very positive and enjoyable experience.

I was very impressed with your in-home technical support person, Daniel. He was extremely professional and courteous. He resolved my security system issues seamlessly and answered all my questions. I feel so much more comfortable with your security system. Thank you so much for sending Daniel. A+ service.

Vivint worked with us to get all package options installed. They were even willing come back out and move the wall panel to a location that works well with the system, but is unobtrusive.

I wanted to protect my family as much as possible so I've had Vivint's complete monitoring system since 2009. The rep who came out initially was very helpful, very knowledgeable, and very professional. He walked through everything with me - how the system works, what the best options were, how we were going to execute. All those things were addressed. I'm totally satisfied with them. The alarm system works great and all interactions I've had with their reps have been positive. I have not had any problems with lack of service or lack of response. The service has been good. I recommended them to a number of people.

I've had Vivint even before they had a different name and everything has been very good. They had to put a new one in because they didn't have the part of the old one anymore, and they showed me how to use it but I've set it off a few times because I don't touch it right.

I signed up with Vivint about 2 yrs ago. Thankfully my contract is soon approaching. Since install I've had terrible service and nothing but trouble. Sensors not working, panel not working, cameras failing. Then when you call customer service they are unprofessional and lack any concern for their failing equipment. Then they expect you to pay while most of the equipment is not working. It has to be the worst customer service I've ever experienced and I would highly recommend not signing up with Vivint.

Highly recommend this service. It is a USA product and so is customer service. They are quick to respond and the tech and sales person are very knowledgeable. The system is so simple to use and understand. Very much worth the monthly charge.

I have just purchased Vivint and I thought the technician was very courtesy and informative. He explained everything that he was doing while installing my new system. On my way out, I triggered the system by accident, but the Vivint staff were on top of things and called me to make sure everything was okay. This is the main reason I changed security companies. If I pay for a service, I deserve to have that service.

The representative I talked to about my dilemma of losing the panic button was very understanding. I haven't received my button yet, although it may come today. I voiced my concern to her about the tendency of bracelet of coming loose. The cloth isn't very durable. I added some velcro to an extra cloth on, as well as removing teeth retainer. This I'll add to new bracelet or fix same when I receive it. I don't know if I was given an order number for bracelet when I talked to representative last week.

Our sales rep, Zach was very knowledgeable, personable and patient throughout my many questions.

From day ONE, their billing dept has been nothing but a joke. At first I allowed them to have my checking account number and debit card number so they could automatically deduct the monthly payment. However, their billing dept could NOT get their act together and do what they had promised that they would do. After three months I called them to ask them WHY they hadn't deducted the payments each month. Their response was "we'll get to it when we can." The problem is I'm a 100% disabled veteran and I cannot afford a bill to get so large that I'm unable to pay it all at once.

They were very polite and mannerable.

I live in Conway Arkansas with my wife shelia, we have been married 23 yrs and lived in same home and love our home. We have never had children but always raised one or two cats and a few dogs such as 6 we have right now lol. But we have always discussed the want and need for a great security system and had shopped around such with att but never been able to feel confident enough with pitches dig? So until a few days ago I met at my front door a young clean cut down to earth fella named jake. I introduced myself he did same and I just knew this guy was a laid back non pushy type of some kinda sales and that helped me relax around a stranger at my front door. He asked a few questions and I was more than happy with the company profile he explained he was with. I was like, "Hey call me and my wife have been wanting a security company to help us out for some time".

The service is great. I can monitor what the kids are doing at home. Sales representative (Danny) is an awesome guy. He explained the products vividly. The guy who installed the product is courtesy and knowledgeable. Very very happy with the product.

I work out of town a lot so I got Vivint's security package which included a thermostat, a glass break detector, and door sensors. Their sales reps are pretty easy to get along with and everything’s been great.

We have a security system from Vivint which includes cameras so we can keep an eye on the house while we're gone. However, sometimes we have problems when the electricity goes off. Their system is supposed to be there for eight hours but it ends up being an hour and this has happened a couple of times that we've been gone. Other than that, it's been okay. Their installation team was very helpful, very nice, and professional. I'm very happy with Vivint.

Vivint paid for all the equipment as long as they could put a sign in my yard because it had the corner lot going into this big neighborhood. We had the thermostat, the doorbell camera and the garage opener. There were also the standard security features that I already had on that house, which were a couple of other cameras I had already pre-mounted. All the wiring was completely done so they didn’t have to do much.

From the sales guy to the technician I was very impressed with their fun personalities and professionalism. The whole process was 1 day, no waiting weeks for a technician! The products are far superior to anything else we were looking at.

Elvis was our Vivint home installer. Super knowledge about all the products that he installed. I thought that while he installed I would be able to work on personal projects. However as he was installing he pretty much was telling me what he was installing, why and its functions. He showed me how to use the app, add codes, etc. Any questions I had he answered, any reiterations I needed he repeated and also told me that he would be happy to come back and answer any questions. I hope Vivint values Elvis as an employee, because I sure did.

We researched several security systems before deciding on Vivint. We are super happy with it and knowing that we now have a Life Alert button for my mom. It makes us feel better when we have to be gone knowing she will have the ability to get help if needed...

If there is one thing you need when hiring a security company to help with your home is peace of mind. Knowing that you hired someone who is reliable and who will be there for you from the beginning. My experience with Vivint was great. From the staff who took my first call and help to clarify my questions and explain the services provided to the installation staff that came to my house. Vivint provides an awesome customer service experience, along with a great value service, which is customized to your needs.

I got all the bells and whistles from Vivint including smoke and fire alarms. They're great and I'm 100% satisfied. My sales rep was a real good person and the installation team was very knowledgeable. There wasn't a whole lot of going around and I've got exactly what they said I was going to get. Also, my bill's not going up and down. It's where they said it was going to be. Overall, it was easy, fast and smooth. It was also pleasant and everything I could've hoped for.

I really like Vivint and I'm very satisfied with their service. I own a duplex and I've got it in both units. Their reps were very knowledgeable and their installation team was good. I have recommended them and a lot of my friends have gone to Vivint.

I have a thermostat and a home security from Vivint because of my age. It was good with their sales rep and so far, I've been fine with Vivint's service.

Service was excellent and the workers were extremely polite and courteous. I would tell anyone about Vivint and let them know about the super service.

To be accurate and fair, I called the call center and was given information, and did not like it. I was going to go with another company. Had them scheduled for service on Tuesday. Pat showed up at my door and explained the system in person. He explained it so well that I was more impressed with it and changed my mind, and canceled the other company, and went with Vivint. If it was not for him showing up I would have went with the other company for sure. Was very impressed with his knowledge and the information he gave me.