Vivint Reviews

My friend said Vivint was good so I got it. But I regret it since day one. The camera's not working all the time and then sensors failing. And it's $100 a month when I can get a security system through local outfits for $20 a month. The guy came out and looked at it a few times and got it working for a week or two and it doesn’t work again. I haven't had any issues with the guy in town that services them. He’s been great. It’s just the equipment seems to be junk. It's had its ups and downs. I’ve had my wife’s vehicle get cleaned out right in front of the camera, less than 20 feet away, and not a ** thing on the camera. Why do I pay for it if someone can come out and completely clean out both vehicles in my driveway and not get any of it on camera staring at both vehicles.

Vivint reps came by the neighborhood. I like what they were saying and their prices were competitive so I went with them. I have their app so I get contacted through there and the rep will call me as well if the alarm isn’t disarmed in time. So far, there has been no problems.

The security service from Vivint has been very well so far and their reps were very friendly. One time, we had this alert thing on it and it never did go off. The alert came on. We had to go as quickly we thought we could get it off but it didn't ever come off on the screen. But, it hasn't caused any problem and so we didn't worry about it. For the most part, everything has been fine. It's a good security system for my parents to have and my father, at 90, does a good job with it.

As my city continues to grow, so does the petty crime in it. I decided to install a security system after my neighbor's home was burglarized. He chose Vivint and I had some minor experience with the system from a friend's house as well. I had seen the equipment and I think it is top notch, so it was an easy choice for me. 3 days after everything is installed, I begin to run into problems with my indoor Ping cameras. The ability to two-way talk with others in the house is a great feature...if it worked. I discovered this feature after the installation was complete, problem was I could talk to them but they couldn't talk to me. I contacted customer support and they ran me through the process of factory resetting my cameras due to the panel receiving a firmware update. I completed the reset and everything worked fine. Few hours later, now they can talk to me but I can't talk to them.

Don't ever do business with Vivint. They are a ruthless greedy company who will do everything they can to screw over their customers. Regardless of what their cancellation policy is or their statement about unforeseen circumstances, they will not let you out of your contract. We had to move due to my wife's job and sell our house. Because we rent now and Vivint can't provide their "services" to us at our new residence, they want the full amount left on the contract. What's worse, the person who bought our house said they would take over the contract and then never did so I can't even get the equipment back.

My parents and some of my friends had Vivint and were happy with it, I didn't look further. Because I am a single woman alone, I have the basic security on the doors and windows, and the smoke detector. I called them when I had a problem and they scheduled someone to come out and walked me through telling me how to fix it myself. I did that and it worked. Then they had to replace my panel. I'm very happy with Vivint and I felt very secure. Anytime I've had an issue, they got on it and fixed it. The technician was good and he knew what he was doing and got it done. I also love their mobile app, it’s great.

Cancelled my service months ago. Called Vivint because they were still taking money out of my account. Lady told me there was no record of my canceling my account. In order to do so it would take another 30 days and again more money. This is robbery! Beware.

We had decided that we wanted to get some home security just to be safe. We were going out of town at the time and it felt safer if our house was monitored. We also needed cellular service because our home does not have a dedicated hard line for phone. At the time, Vivint had the best packages and their price was better than everybody else's. We have a 44-month contract with them and about 25 sensors in our package, and they monitor 24/7 which is nice. During installation, it was just one individual and it went well. He was very thorough and he did his business.

A relative of mine has Vivint. Their installation person did a great job. However, Vivint is not the best service. I had a lot of equipment issues a lot of the time. But I'm locked in to a contract. Also, their customer service could be a lot better. I can call five different representatives, five different times and each time I'll hear something different. They're not trained all the same way. It seems like they are all being trained by different people. It's frustrating.

My service package from Vivint includes the necklace if I fall down and two security cameras. Their rep was good and explained everything to me. Then they made the appointment and the installers came out. It was done the same day and everything went fine. The services are good and they recently updated the face of the screen with different colors if I punch in it.

Got camera online and moved some equipment for me. Moved the panel box next to the garage door, tested all equipment and got everything running smoothly. Hook the panel box up in the garage for me, after running a new line, picked up all trash, filled the old hole in the wall from the panel box old location and made it look very good. They did a very nice job.

My installer was the best he explained everything in detail and was very courteous. He also took his time and checkers with me on the best way to install wires and to make sure it was OK with me. He left me all the info I needed in case I had questions later and also left his cell number just in case I had problems within my 3 days.

I have made multiple attempts to make sure my service was cancelled after my contract was up. I have made phone calls, I have sent emails and I still receive bills. 5 months after my contract was up and I made it clear I wanted this service cancelled I received a collection notice in the mail. Needless to say I am at my wits end with this. I am waiting for an account manager to fix this situation. If they do not correct their mistake I will take further action either legal or maybe even NBC Responds. I'm sure the news station would love to tackle this consumer issue on the local news.

The Vivint package has all the different features minus some of the newest stuff like the Echo. It was the next level versus anything else on the market. Their rep was very informative, laid everything out, built it out, said this is what it would be and it worked out. Then we had a lot of stuff to put in and it took 3 or four hours to install. Also, we had security before, so they took over all the security stuff as well. After installation, one piece of equipment went sideways and went faulty, but they came back out and replaced it. Everything's been fine since then.

My husband's friend is the Vice President on the Vivint Solar System, so I decided to go with Vivint for home security. The reps were great and the technicians have been awesome. The CO2 detectors in our house went off, and we did have CO2 in our house. With that we are totally fine with our security system. We feel safe and I have a lot of peace of mind. I also like the cameras. I can look at my children and see what’s going at my house when I’m gone. I really enjoy the system that we have. We’re so happy with it and we’re going to keep it.

Purchased from them service package that includes the camera and the glass break and the motion. I needed more motion and I'm thinking we should put another camera in on the porch, but they didn’t have the outside cameras at the time. It's nice to be able to go online and be able to see what's going on at your house. I wish there would have been more motion put in through besides glass break because sometimes the person can break open the window and get in and still be in the room. He might not trip the one motion detector which is in the center of the hall. They have to go in the hallway to trip that, but that’s the only thing.

My brother had Vivint and was happy with it so he referred me. I got the basic windows and doors service package to feel safer. I've always had really good service, and they were friendly and knowledgeable. The installation guy knew what he was doing and he did it in a timely fashion. I use the mobile app all the time and it's pretty good to access the security system anytime, anywhere. I've had the odd time where it said that it's unable to connect but that's pretty few and far between. For the most part, anytime I wanna go on to it, it's good.

Great product. I'm truly satisfied. The technicians that installed my system were very cordial and did an excellent job in explaining how the system works. I would definitely recommend Vivint to family and friends. I look forward to a lasting relationship with the company.

The app freezes often and doorbell clips won't load. This is frustrating as a consumer as I'm often not home and can't see who is at my door. I pay a lot of money each month for this system and would like it to fully function. I have troubleshooted with Customer Service a few times but it hasn't solved the issue. My installer was very knowledgeable and friendly but left all his trash and dust everywhere in my house.

I had ADT, it was pretty old and I liked all the features of Vivint, so I switched over. At the time, my ADT contract had already run out. I had cameras put in and I am not too happy with those as they got to be plugged in and have to be inside, shining through the windows, so I get a lot of reflection on the picture. But other than that, it's pretty good. I bought a new house and signed up again when I sold the old house as the guy who bought it took over my Vivint contract.

I have Vivint for two years and I have a couple of motion sensors, door sensors, smoke alarm, and most recently, the doorbell camera included in my package. We got the doorbell camera because we wanted to record what was going on in our front. But, that was the thing I'm least happy with because it does not record all the time. We've had a couple of issues with it, the servicemen coming out and Vivint trying to charge us for the service call when it's obviously a technical problem on any issue. However, they have waived the charge but that was the least accurate feature.

I have monitoring and cameras which came with the basic type. It's been activated once by accident, but it turned out to be good. Everything went according to plan and so the cops came in, found out somebody that we knew was in there and it went the way it's supposed to. I enjoy it and feel comfortable with it. The installation team was professional, got it in pretty quick and we had no issues with it. I'd recommend Vivint to anybody, I think it's a good all-around system and I can get on my phone and check out my house whenever I want to.

I heard about Vivint from a friend of mine in Texas. So, I had Vivint in my home there and I decided to get it when I came to the Douglasville, Georgia area and then transferred to the new home where I am now. The sales representative that I had in Texas was good. I've always liked the way their panel talks. I moved into a neighborhood where the houses are a lot more in close proximity and they can hear that alarm when it beeps and it says “ooo-oop”. I had a little problem with communication when I was doing the deferment. But they rectified that in deferring the service a little longer. However, I’m trying to get used to the new panel. It's a bit different than the one I had before. But the one I had before wouldn’t work because it took the guys a long time and they said, “Well, we just need to go on and switch this out because it’s not working the way it’s supposed to.”

Vivint had a salesperson walking around our neighborhood and we had just moved in. I had never heard of Vivint till I talked to that person and I got interested. He was professional, knew the product very well, explained everything in detail and what they had to offer and the specials. We’ve been with them for three years now and we got the latest panel. The house was already pre-wired for the sensors, so they were able to take that over at no extra charge. If we have any problems and somebody has to come out, the customer service and technicians are good. I like them a lot and I've recommended them two or three times to people. I'm impressed.

My friend used Vivint and had a good experience so I went with them. I purchased the door alarm which is all we really wanted. We didn’t need anything else. But, it's way overpriced. I wouldn't have even done it except it was right before we had our first kid. In a moment of just being scared about having a kid without a security system, we caught ourselves in the one month period where we would've made a decision like that. It works just fine for what it is, but the contract length is 43 months, which is totally bonkers. It's all my own fault. I'm not blaming anybody but myself. I'll never re-up. They can't pay me enough to re-up.

I got the equipment that I needed from Vivint at a lower cost and have had it for about four years now. I got the motion sensors for the windows and doors, as well as the fire and flood alarms. I had a battery issue which was irritating because the battery starts wanting to go dead once the electricity goes out. I've been disappointed about that because the gal basically told me that if I wasn't happy, I could buy one at Home Depot for $30. She said that the batteries are supposed to last up to eight hours, and if it were to completely shut down by then, they would get the notification saying that there was communication lost, and that would be the only way that they would replace the battery. That was the only negative effect from customer service.

I thought Vivint was great until I sold my house and moved. I planned on moving the security system with me but the new owners wanted to keep the security system. I followed the instructions from Vivint to transfer ownership. Unknown to me the new homeowner's weren't successful with taking over the contract and had problems with the system not working so they threw away the equipment. Since the transfer wasn't successful I have been paying the monthly fee for no equipment and no service. I understand the importance of contracts but feel like extraordinary circumstances deserve some leeway. Vivint was unwilling to work with me and I'm left paying $50 for multiple years for nothing.

My experience with Vivint so far is excellent. We already had ADT for about eight years when a couple of people went to our house and presented about Vivint. They included a couple of things that we did not have before. ADT only has this wired form protection in the house and did not include smoke alarms, while Vivint is wireless.

Vivint's saleslady, Megan, came to market their security system to us, and we agreed to try it out. But Vivint sucks. First of all, Megan never told us that it's going to be a four-year contract with them. She left a lot of things out. Supposedly, in the contract, I can contact them within the first week trial period and tell them that I don't want the service anymore. But when we tried to contact her within the trial period, she never replied and nobody responded from Vivint, and therefore she left us hanging and we got stuck with Vivint, and that's why we couldn't go back to ADT. We just had to cope with their system, even if it's not to our liking.

We have been moderately happy Vivint customers for 4 years. We paid activation fee, purchased some equipment. All in all we paid Vivint approx $3400 over the course of our contract. The contract ended a while ago and we have had no reason to cancel until now. Because I was planning to upgrade my system with some extra sensors after some renovations on my house, I was waiting for a call from your customer retention team to lock me into an extension for quite some months already to no avail. Given the multitude of options for very sophisticated alarm systems in the Southern California market, I was assuming that Vivint would not want to have me shop around and to even consider going with another company. Since no call came, I finally picked up the phone to see what I am worth to Vivint as a client. Boy was I surprised when I thought that I was a valued, loyal client that was going to be received with open arms!

I heard about Vivint from a neighbor who uses. The sales representatives and installers were all good, very professional and friendly. It’s been working fine but there are times when it’s not communicating with the base. When I reached out to customer service, they were helpful and able to fix things whenever there was a problem.

I was with North American Power business and one of the five businesses was Vivint and that’s how I got signed up for Vivint. The service package that we chose was door alarm and window alarm. I have a panic button and a camera. I was helped by their representative. They came out and then they evaluated what was needed and where and I followed their advice and got those different items. Each one that came was very helpful and I can relate to them. They said, “Well, I think you need an alarm on this door. I think your camera should go here rather than in the hallway.” They were very helpful and everything was fine. Very satisfactory.

I've had Vivint for about three years. We purchased the fire alarm and the breaking, entering. I was told that I would get free installation for a certain amount of money. I thought the $99 would cover my house because we went over that in the session. But when the guy got here it ended up $300 because he recommended that for example I need to have the installation in the ceiling and they were more expensive.

I had a prior service that I wasn't happy with. But I wanted to go with Vivint because my friend had it in Ventura. Their sales reps came up to my house and said, "Oh we were the ones to initially put your alarm system in and we wanna upgrade and change it." And then I realized it was a completely different security system. So it's a little being switched there. But because I was interested in them, I was okay with the thing but I don't think their approach was really good. The installation went really well. They were really professional once I let them in the door. And the way they changed out the doors and the whole process in explaining everything to me was really good. However, when they put in my new door locks, it's a keyless entry and they never told me how to use it or what to do. It worked with my phone but it was not as good as I would have liked it to be. They should explain it a little better and teach us how to set it up or how to do it.

Great products and overall experience but it comes at a higher than average price. The entire package comes in a very sleek, user-friendly packaging and you definitely feel like you are getting a superior product. However, the monthly price is sometimes what you would pay for another company or a different setup. Also, you are entered into a long contract; 60 months, if I'm not mistaken. The fees do add up for installation and pieces of hardware if you don't get them waived (military, etc). But every false alarm that we've had (kids dropping something, not disarming fast enough, etc) has been handled well over either the phone, app or the control panel.

I've had a security system for a while and I previously was with Comcast Xfinity. I changed my control system so I decided I would change the security system as well. The representatives were nice and I like the system. We have workers that come and work in the house from time to time, cleaning and other kinds of things. On the occasion that we weren't sure exactly when they came, what time they started, I went to the cameras and pulled out the films to determine exactly when they came to the front door.

A neighbor of mine had Vivint so I got them too. We've had no problems with the representatives at Vivint so far.

We bought a home that had Vivint and spoke to the seller about it and he recommended it. It was already installed so we confirmed that we wanted to continue the service. We like that the control panel is live when the alarm is triggered. There is someone on the other end. We've had a couple of situations where that has happened in false alarm mode and we appreciate that feature. Also, we've had a couple of interfaces where there was a minor issue and they talked us through it. I was able to correct it on my end because of their technical support over the phone. We're pleased with it, like their level of support, and feel like it's a good system.

Have had Vivint for over 10 years and have never had a problem with the system or the people. When we went to their "cell phone" option of security, it really made a difference. Now we no longer worry about who has the fob, as we can all access the system from our cellular communications devices. When we moved, there was no problems getting the newest upgrade in our new house before we ever moved in. Yes, they overlapped the systems.

I have the basic package for home safety and security. The installation team was fine and friendly but the sales reps told me they could do stuff that they can't. They told me some features would be included and I could have security at my gate that I don’t have. As soon as our contract is up, we're going with a different security company. They over-promised and under-delivered.

Vivint was fine except for back in October they disconnected our system to upgrade their system but they didn't contact us. When we finally got somebody out there, they were like, "Oh yeah, Vivint did that." And I'm like, "Oh, that's great. Good to know." And I probably needed to call them anyway because the same things happened at my house because our system is not corresponding with our internet and there's no reason that it shouldn't. We have entertained switching to another company when our contract stops just because it's so much cheaper.

Vivint is a little bit more advanced with the remote access than my previous provider. But when I leave town and come home, the cameras were not activated or the system is down. The screen was supposed to be in color and it did after some time. I have to re-plug and reset it, unplug the battery once or twice a month. And it's like a two-hour reboot. When I called Vivint, they said that there's a new system update and just to try to reboot it and maybe there's a power surge around. But I never had that problem with any other company. So I can't be out of town for a week and have the whole thing not working. But the sales guy is fine and the customer service is great. If I call them, they'll talk me through it on the phone. If it works, I'm happy with it. But it's just unreliable especially for the cost. They cost me double the money to pay before. But overall, it's great technology.

I had a security system before and was very happy with that but my contract had run out so I was paying by the month. The Vivint rep came to the house and high-pressured me into buying their system. He was a very sleek salesman. I knew Vivint had a bad reputation but I ended up getting the service and it was a terrible nightmare. He had a crew who was riding around and the minute I signed the paper, he called them and they were in the driveway immediately. It was the worst thing I ever did and I should have never done that.

Vivint is a good company. I've seen them do the installs around the neighborhood and I've had it for about seven years already. I put one in a different house, and then I referred my daughter to put one in her house. Right now, I have the doorbell opener and three flat cameras. What I don't like is that we purchased cameras for our other house, and when we had to get a new panel put in, those new cameras would not accept the old cameras, and that was a loss of money. We tried to see if we can get those cameras back to upgrade to the new cameras, and they told us that they don't do that.

My son has Vivint and some friends have it too so it seems to be good. Their reps have all been excellent. The one fellow that’s been out a few times to our place has been really good too. There’s been some false alarms because I’ve put the Stay Home on at night when I’m home alone and forgot to turn it off when I was going out. It’s awesome when they come out to see and talk to us. I really feel a sense of security. We live out in the country so I’m home by myself and had some real crazy experiences such as problems with break ins before I had the system. So far, it’s been great and I love it.

Vivint came to my door and I also found out that they went to the same church. They're great and I love them. I’ve been as pleased as could be because they call me back as soon as the alarm goes off such as when I stupidly open a door and forget to turn off the alarm. I appreciate Vivint and it’s been a lot better than the competitor that I was with. They are a lot more attentive to security and make me feel secure in my home. I can look at my Vivint online on my phone and double-check to make sure that things are locked up. And that app is not hard to learn. Also, their reps are kind and polite. They’ve done their job the way they’re supposed to. I haven’t had any problems with them at all. It would also be great, though, if they could call me directly on my cell phone and let me know exactly what’s happening. If I’m away from the house then I would know to get back there sooner than later even if I’m working and make sure that everything is okay.

A Vivint representative walked up to my door, and he explained a few things to me. I had ADT at the time, but when he talked about what Vivint offered and what they charge, it was a much better deal and much more high-tech than the ADT system, I had so I switched to Vivint. I got their security system along with the thermostat attached to the system, a plug I can turn on and off for light, the wireless camera, and the digital doorknob to unlock the house with.

I have two homes outfitted with this Vivint equipment. I feel like I was misled into this 4 year contract, which I will be cancelled as soon as the 4 years hits. I have had nothing but trouble with the equipment in one location and Vivint's answer is always something like, 'use super glue' or 'cut it to fit'. Faulty equipment has resulted in several false alarm fees. The fire alarm has gone off and Vivint hasn't responded, fortunately we were home. I have not had any issues with my other home, except that the equipment is cheap looking, the doorbell is falling apart. The four year contract is ridiculous, but ultimately my fault for not reading the 'fine print'. I would not recommend to anyone.

Vivint was the first home security company I contacted. Their sales representative showed me demos on his computer, and wrote everything down for me. Then the installation was smooth. The guys were very polite, and explained everything to me as they were installing. So far, it's been a good service.

We got Vivint for the aid of use, like my wife going into the garage being able to disarm the system without having to punch code. I've got the security, the fire alarm and the carbon monoxide. Bought the remote to set and disarm the system and also the combination lock for the front door to log on. The sales rep that I spoke to was when we first had the house built and I called if we can get the service. I called a couple of times more but one time, I ended up hanging up because I didn’t like the attitude of the person I was talking to and then he wouldn’t do anything to help me correct the problem that I was having.

The installation of our system went fine. I have the basic system and I've been happy with them. I don’t have any problems anytime I have to call them. I would recommend them.

The sales representative Drew was very well spoken, queer and intelligent. He talked to us about the installation and provided a lot of helpful information. But there's a lot of information up front that wasn't quite accurate. He quoted me $49.99 but that didn't include taxes. At first I got billed for $49.99 and then I got billed for $54 which is what my premium is. The tax should have been included when he presented the amount. He also told us that we would get the first two months free. I called the corporate office and they didn't know anything about it. But I gave them Drew's name and he said, "Yes, I did say that." So I got the first two months free. But it bothered me that they didn't go through. It was a lot of promises and then I had to correct that myself but it was corrected.

We sold our house so fast we ended up being in a rental house in not a good neighborhood. We couldn’t find anything else and we just had to live there because there was no place to. One time, I was outside and watched my neighbors get robbed during the day. Even the robber told me, “Hi,” and it was scary. So when a Vivint salesperson came at the door, I told him to hook me up right that instant. So I got a service package that includes security and glass break. Had a fine interaction with the salesperson and the installation went great.

My wife had been talking about getting an alarm system and the Vivint sales reps happened to show up at the right time. They came knocking on our door at 8 o’clock at night then two guys showed at 9 o'clock to install the system and finished putting it together at 11:30. We have it for two years now and whenever we've had problems with the system, I call them and they either send out the part or send somebody out. Recently, I had a sensor problem and they sent me one in five days. I called them, hooked it up and everything was fine. I definitely recommend Vivint.

We had a security system before but everybody else had Vivint and they felt good about it. It looked like Vivint worked pretty good and we got it too. They put it in and it's been working great. My wife decided she needed the features like the motion sensors and the one where we can do a lot of stuff just off our cellphone. This is a feature that was not available in the security service we had before. However, our old one had a real loud alarm system like a big speaker deal that you could hear the next county over. Vivint doesn't have this and it goes directly to the operator where they contact the 911. We've been using Vivint for a couple of years now and our service has been great. I have recommended them to several people and I wish that Vivint would give me $500 for a refund about it, but they don’t.

I have had Vivint for just over a year now and in that time I have had the panel replaced twice and the doorbell camera once. Once for free and once at my expense and the stuff still doesn't work right and nobody can seem to fix what is wrong with it. My doorbell camera doesn't seem to ring when pushed until after the person is gone. It actually recording is hit and miss. Currently the panel doesn't even beep or tell you to disarm when coming in the house and no it's not on silent, and the app is not loading my doorbell camera at all. The only good consistent thing is my indoor camera. I have never had problems with that.

We have Vivint's security and so far, we're very satisfied with them. We've had. Their service people who came over, as well as their installation team, have been very professional and prompt.

We’ve had a couple of issues and their reps were able to take care of those and have them resolved. Their technicians seem to be competent as well. All in all, everything is working just fine.

I got video cameras, thermostat, a couple of the appliance modules and Vivint's basic system included in the service I've purchased. So far, the service itself is fine but I'm not happy with them because for their price point, which is up top. We're already paying a premium service but on top of that, we still get charged for the service calls and anytime anything is installed. If it goes out, we're stuck with a service call again. They should be including a lot of things that they're charging for. Nevertheless, their installation team was great.

Vivint's service is okay, but most of the time somebody is home so we haven’t really used the system that much. Other than that, everything is good with their sales rep as well as their installation team. They came and installed it and they're professional. So far, I've been satisfied with the home security.

We've been hearing a lot about crime in the neighborhood and so we've researched some alarm systems. The service of Vivint has been pretty good. There was one instance where I was trying to get the panel replaced. Then, Vivint had come out and fixed the panel a couple of times but the problem wasn't resolved. It's been a little bit of a hassle to get the panel replaced. They wanted to keep fixing it, instead of replacing it. Then, I had to personally request that Vivint replaces it and they were going to charge me. And then, because of the work history, they didn't end up charging me. Although the cameras missed a lot of stuff, Vivint has been okay.

The people that I bought the house from had Vivint. I decided to keep it as I like the monitor box, which is the controller sent for the house and the phone and I can check the alarm system from the phone. The customer service has been good and I've been satisfied with their service.

I was looking for a home security where I didn’t have to rely on a phone, so I got the basic package that Vivint had. Then when I moved, they were able to move the system and came out to my new home and set everything up and made sure that it was all working and functioning correctly. I’ve had no problems with them at all.

Vivint's so called "technician" had no idea what he was doing. He had made 2 huge holes on both sides of my wall and they are now refusing to pay for the damage or repair it. The customer service is full of false promises and will tell you anything you want to hear to make the sale. Be aware! Do not do business with this company! Not worth your time or money!!!

It's a piece of **. It logged me out and will not let me log back in. Waste of money! I have created different emails and passwords and still nothing! Just got it a couple of weeks ago and already regretting it. I don't recommend this system to anybody!!!

Vivint’s sales representative came to my door and explained their services to me. I got the camera, smoke, fire and freeze. I had some problems before when my battery cooked something and I needed a whole new system, but they came and fixed it in a timely manner. So, it's all good.

I've heard about Vivint from friends and family. My buddy's wife works there. I purchased fire, motion, and CO detectors and then the security. It's been a while so the service is good.

Somebody from Vivint stopped by our office, and he was the one who always came till the system was installed. We got outdoor cameras included in our service package but we had to pay extra for those. Then the installation team had to come two days to install the system. There was a slight hiccup with the installation but it all came together fine.

We had never had a problem here in our development, but when we had one, we decided that we wanted to have protection. So we signed up for Vivint. We've had them for about a year and a half but the initial installation was horrible. I still have outlets that are loose in the wall that the installation team has never come back to fix. I've told every service person that's been out here, but they never bothered with the problem. Plus, we kept getting errors. Our cameras were shutting off and there were no warnings when they do.

My brother had Vivint and he had good things to say about them and the price is great. So I got Vivint for our home security. I’ve been with Vivint for three years and the only issue I had was when one of the sensors died and I had to have it replaced. They wanted to charge me for the sensor, but after a lengthy conversation, they decided to make it free of charge.

Our son-in-law is a salesman for ACN and Vivint was the security system offered through them. We went through him, we added another year to get the free install and we’ve been with Vivint coming up three years now. We have the window sensors, the motion sensor, the sun panel, and entry panel. There's also the smoke alarm/fire alarm combo.

We've had Vivint for a while now and they've been great. When we've had issues with the system, they've been pretty quick to fix them. One time, we had an issue with the garage opener because it wasn't acting right. A tech was then sent out but he ended up frying our garage opener. We then made a claim and they replaced it. So overall, I would recommend Vivint.

The sales reps from Vivint are friendly and informative and everything about the installation was fine. However, their service is expensive compared to others.

Vivint reps came knocking on my door. They were offering the system to me and showed me all the stuff. I decided to get everything. First, I've got the doorbell camera, the two doorknobs, and one camera inside, and the thermostat. I needed the features that come with it because I sometimes forget if the AC is turned on or off, so now I can turn it on and off from my phone. Sometimes I will leave the door open and I can look it up on my phone too. But the doorbell camera is the most important thing to me. I like the doorbell camera.

We were with ADT before and a Vivint sales person came to our door. We had a very positive interaction and we now have a security system thru Vivint. We've also got some of the other features such as the carbon monoxide detector, fire protection, camera, door and window alarms, and a touch screen panel. And the best feature that we like is we can run it from our smart phone. We can arm or disarm it, and we can access the video camera thru it. Also, the installers did a very professional and quick job. Our overall experience with Vivint has been very good.

I will NEVER again waste my time with this company!!! The Worst! Don't waste your time or money with them!!! I wasted my entire day waiting for the installer to come out. I left from a Mandatory training that is a hour and a half away from my home in order to make my appointment time. I had my appointment scheduled for Saturday March 25, 2017 with a window time frame of 11am-2pm, I stayed at my house waiting for someone to come out, instead I got stood up.

I heard about Vivint from the people walking in the neighborhood coming up and asking. But if I could go back and do it all over again, I would not choose them. They told me all these stuff that I was gonna get, it was gonna be this price and that price. The next thing I knew, everything started changing. If you get this, you got to pay this. You add this on, you got to pay this. Every time they come out, you got to pay $49 for them to come out for something that's messed up on their system. I hadn't had to do all that with ADT. I've had Vivint come out here twice to change my stuff because I've been having problems. Even from the day when the installation team put it in, I've been having problems. Their system was not working correctly and the doorbell kept going out. They were blaming all my fuses in my house. I had ADT and I never had that problem.

I heard about Vivint through my brother and he recommended them. I was about to call them when their sales reps happened to show up at my door. They didn't say anything to me that turned me off and their expression to me validated what my brother said. But there was some lack of knowledge on some aspects with the installers. I didn't have an outlet in my porch to put the panel. They said they'll put it in the hall where there is an outlet so, they drilled a hole in it. It was outside my bedroom door which I figured was okay but, really, you need a panel by your exit door and they should've acknowledged that. Then, a week later, I had them disconnect it and put it on the porch. I had to plaster the hallway over and paint it after they relocated.

A Vivint sales rep knocked on the door and convinced me. The first thing he did was to show me his credentials. That was good when he showed me his pictures with the Vivint ID. He explained to me what it was and I decided to use it. It went okay. A few times I had something wrong, they came and changed the equipment. But, I've had a few things going on. The garage door didn't work anymore so I had to pay for the modem. And I thought, why should I pay for it if it's not working? And then the alarm was going off every five minutes and we tried on the phone three times until I finally needed to install a new one. But sometimes the camera doesn’t come on. And the other day, it was dead. I was looking on my phone and it said that the garage door was open but it wasn't.

We got from Vivint the motion detectors, camera, deadbolt locks, and pressure sensors for the window break. We picked these features from the options that were available upon our signing up. We would have liked to get the outdoor or perimeter cameras, too, but we didn't get them since Vivint wasn't installing these features at that time. They would've had to pay a third party to install these features, and this would have been fairly expensive. Unfortunately, Vivint doesn't offer a garage door controller, which is a good device. I found one that was made by Go Control that was compatible with the Vivint system, but then it was incompatible with the garage door opener itself, so that was a hit-and-miss.

I had Vivint at my last house. I just bought a brand new house and needed security features and my gun for protection. Vivint changed the thermostat for this house, and then I got the video on the doorbell. The rep showed me how everything worked while I was there. I had to leave for a couple of months and the rep finished up his work there, and my girlfriend said he was excellent. He went through how to control the security devices on the app. Vivint takes care of me 110%. The service is good and they should keep doing what they're doing.

When Vivint's salespersons came to our door, my answer was "no," but by the time they left, we had signed up. It was a young couple and they were great. We loved them. Also, their installation team was good. Since setting up the system with Vivint, we've had a couple of false alarms and they've responded to us quickly. We've been very pleased with Vivint's system and we recommend it all the time.

I wanted to see what's going on in my house and my Vivint service package includes a camera. The installers were professional and the service is great. I'll recommend them.

Vivint used to be APX, and our experience with them has always been good. Although a long long time ago, it wasn't as good. But since we hooked up for Vivint's service, we've been completely happy with everybody. Their staff were professional, prompt, efficient, courteous and knew their stuff. Right now, I have Vivint's Sky panel with the doorbell camera and the interior and exterior cameras. The Sky panel is the updated version of their Go control panel, and it's a bigger screen panel than Go. We also use the mobile app. I have all those features because I like to have everything that's available.

There was a sale at Vivint when I first heard about them. The sales rep was wonderful and very personable. He was a very neat and clean-cut young man who knew the product and how to present it. When he came knocking on my door, my mother's house had just been broken into two days before so he hit me at a good time. He was a great salesman and the installer was just as nice as he was. We got two doors that have keypad lock on them and I also have the glass breakage feature. And there was something that may be charged on the lamps that we don't ever use. Sometimes the system works, sometimes it doesn't and sometimes it's a little difficult to use. But it's a good experience and I'd recommend them to anybody. In fact, I've recommended them to several people and have gotten them some new customers already.

We had seen some people having the signs out in front of their place and Vivint came through the neighborhood and talked to various people. They talked to us first and we knew it was something we would consider at some point. They were able explain what they were doing and how the system would work. The kid did a nice job on his presentation.

So far, I only had one or two glitches with my Vivint service but it’s fine. However, I had a situation with misunderstanding the pay method. I wanted to get the door camera and they told me I had to pay a one-time fee of $200, and it didn’t happen that way. They took the $200 and some dollars and they were charging me around $100 a month. They told me it was going to go back to the $74 which I initially paid, and it didn’t till six months later. They gave me some reasons as to why it happened like that but I wasn’t happy with that part at all. They didn’t compensate. In fact, when they did their calculations, they wanted to take additional $10 out of my account but I disputed that. And I think it was because of the transferring from one residential to the next, where the complication came in. So I told them to do whatever they want to do. When my contract is up, I'm not going to renew and I won’t recommend them.

Vivint's security feature was initially what I was looking for in a system and wasn’t too concerned about the home automation portion at the time I signed up. Coincidentally, a salesperson from Vivint, Steve, came by and was a very professional and a low spoken guy. The installation was very swiftly done and timely. The installers arrived when they should. The service has been very good. Vivint is a good system overall and I have already recommended them.

The Vivint sales rep was really good and within an hour after he left, the installation guy came by. I have the alarm system, two doorbells and smoke detector. We recommended them to two other people.

A Vivint representative knocked on the door and came at the right time when we were thinking about security. Their whole security package seemed to come at a reasonable price. I'd also like to be monitored and being connected to the local police. I like the camera on the doorbell and where I can adjust the temperatures of the house when I'm not in the house. There were two young guys that came over to the house to do the installation. They were very nice and professional, and they certainly knew what they were doing. I'd give them an A on all front. The service is what I would expect to receive. When the alarm goes off, they do exactly what they said they're gonna do. It's a reliable and dependable service. However, I still don't know how adjust the temperatures at a certain time every day. But I would recommend Vivint to a friend.

We like the Vivint system and our experience with them is good. Our service package includes the doorbell, camera, mobile camera, window sensors, and door sensors. The sales representatives were friendly and the work performed for the installation was good.

The salesmen of Vivint came to the house and they were fine and professional. We got the fire and glass protection, and the alarm for the doors. We needed those features because things are just not great in the city. The installation team came in and did their job. It was a clean installation and there was really nothing to clean up. So far, the service has been good and satisfactory. We've only had two false alarms and, thankfully, there's been no other contact with them. On the whole, my experience with Vivint has been fine.

I had the Vivint security system installed in my apartment in December of last year due to the fact my package were taken when delivered. The first tech that came out to do the installation told me I could not get a doorbell camera because I didn't have a doorbell. I encountered some installation problem and a different tech came out to resolve the problem. My alarm kept malfunctioning, plus the key lock system stop working so I had to have a tech come out. Yet again a different tech came out.

When I was moving here, I wanted an alarm system so I started looking for one and found Vivint online. I'm very satisfied with them so far. They're more expensive than ADT and the others but they have more options and I like them. I have their alarm system that’s got fire detection and a medical alert device that I wear around my neck. They're very helpful and responsive if I call for help. They talk me through stuff and they know what they're doing. When I needed new batteries, they told me exactly where they were and how to change them.

So far, Vivint has been great. We have them for two years now and we really liked the thermostat feature. We also like having everything on our phone and being able to unlock and lock our house from it which is pretty cool. When we called for assistance with anything, the reps have been really good. However, when we lived in our old house, we were able to tie-in the app with our thermostat but when we moved into our new house that has a geothermal heating system, Vivint's system was not compatible with that and we lost that feature.

A Vivint door-to-door salesman came several years ago and he was an awesome young man. The installation team did a fine job and I was very pleased. The service was great when they installed it. They were very professional and knowledgeable. We have the security system in the house and the lifeline. I've used my app on my smartphone a couple of times and it works well. However, the biggest selling point was that we would get internet service in this part of Kentucky within a year and that has not happened.

I'm satisfied with the services that I'm getting from Vivint. However, the installation was a crummy experience. They had some kid who didn't know what he was doing. He put holes in my walls where they weren't supposed to. And Vivint had to pay me for them. Also, any alarm system in the County of Washoe, State of Nevada is supposed to be registered and there’s a $25 fee. I was not told of that by the sales rep. Vivint's going to cover the first year for me but that’s more of a statement credit.

There was a promo when Vivint was moving into the area. We got two different packages from them - one for our home and another for our business. The sales reps have been very good, and my interactions with them have been very professional. The installation team were always quick to troubleshoot and fix whatever issues when they came and so it's been good.

I liked that Vivint monitored my garage and the fact that if a glass was broken, I will be notified. The first person that installed my device was supposed to put a battery. I had a battery already from another company up in the attic. He didn’t switch the batteries out. I kept getting that I need to do my batteries. When I finally went up in the attic, the old battery was corroded. The new battery was just sitting on the floor. So, he didn't put the new battery in. When the young guys came back to work on it, they replaced it all there. The service was absolutely wonderful. I like that they respond really quick. Whenever I interact with customer service, the people were really nice.

My daughter has a Vivint system and that's how I knew about them. I then got their alarm system and the service has been fine. Their sales representatives were very pleasant, very nice, and explained everything just fine. They are very efficient. The installation team knocked it right out when they installed the system. Everything is fine. They are a good company.

Vivint came around soliciting in our fairly new subdivision and the sales rep was a nice enough guy. I never heard of Vivint before and it was a high-pressure sale. He wouldn't take no for an answer. He said that they can get it installed for me that day and I finally said, "Fine", so we called the guy who was gonna install it. The installer was a good enough kid but showing or teaching me how to use the system was not his forte.

I like some of Vivint's features and the camera so purchased their security system. I've had to call them a couple of times, and they were very knowledgeable, kind and patient. It's great because every time there is a problem, they have a place that we can go on the phone and I can look at it for a lot of the things. I've used the phone a lot to find a lot of different how-to on there and the support on it is easy to find. I just reset the camera and the process was quite easy, though I had to be a little patient. I had to do it a couple of times and then it kicked in. I'm very satisfied with the service and products so far.

A friend of mine is a rep and he introduced me to Vivint. I purchased about four cameras, a door lock, and lots of sensors. I got 21 points, meaning how many sensors, cameras, etc. I have altogether. And then, when I move, there's an option of them removing all the points, all the cameras, sensors, door locks, and everything. Then, they will install them to the place I'll move to, all for free. But the highlight with Vivint is their customer service. I call them and somebody answers. Another highlight is if I trip an alarm, they respond in milliseconds. On a scale of 10, everybody's a 10 and that's a blanket statement to cover everything about Vivint. They have their issues but those can be worked out by calling them up.

Vivint is a good security company. There's a lot of them out there but we find that Vivint is reasonably priced and effective. They're the only security company that we've used in the last six years. The person who came was good. He was pretty efficient and professional.

We're very happy with the service from Vivint. Other than the security, we also have the thermostat feature. The interaction we had with sales representative was good and the installers were very professional and thorough.

A friend of ours and family members had service from Vivint. I had a really good experience with the sales rep. Our interactions were not a whole lot but they covered the initial sale, the kind of package we could get and the great deal we were able to get. I got their package with the standalone camera, motion detector, and glass break sensors due to a few things that had been going on in the far reaches of our neighborhood and in our area. I wanted a more upgraded system and they gave us mobile features, which was fantastic.

We had a guy that was in the area who told us that Vivint would put their system in for free and take care of everything. The first time they came and told us about the service, they told us what we were going to get: the glass break, the smoke detector, the thing for your heating system plus the bell with a camera in it. We had ADT at the time but we chose to go with Vivint. My problem with ADT was that they were trying to tell us that they have all the stuff I got from Vivint after we got Vivint and so I didn't go for it.

I had a contract with Vivint and so they just transferred the service from my first house to the second one. I got a service package that included the doorbell cam, break-glass, and all that stuff. The guys that did the installation were great. The only thing is, since they put new panels, I wish they would have taken the old ones out from the old system that was in the house. I got three panels now and two are inoperable and I would like for them to remove those. But service is good so far.

Vivint was being installed across the street in my neighbor’s house. That morning, an agent came over, explained to me all about it and I told him I'd think about it. I looked on the internet and found out that Vivint was number two, behind ADT. It seemed like a good idea at the time so I went ahead with it and I love it fine. They only made a couple of mistakes but their response was really fast. I'm very happy with it.

A guy knocked on my door and told me about Vivint. He was pretty informative and slightly aggressive. Installation was good and I liked how I could change my thermostat from my phone with their system and that's why I went with it. I'm satisfied so far.

My buddy got Vivint installed and told me about it. I got the window and the door alarms which were their cheapest features. The guy who installed it was awesome, did very clean work, and fast. I'm pretty happy with Vivint. They're dependable and safe. It's definitely worth the money and I have no complaints.

Vivint was coming in the neighborhood and I wasn't very satisfied with our ADT service. We didn't have ADT long but Vivint seems better. Plus, I did a promotional deal where if we switch with Vivint, we can get a doorbell camera. I already had equipment on all the windows, fire detectors, and gas detectors so we added the doorbell camera and a back camera. The sales rep who came was very nice, pretty knowledgeable, and did exactly what we asked him to do. Some of the installers came while I was offshore so they were with my wife and she didn't have any complaints. So overall, it's a good service.

I've been having a really good experience with Vivint. I knew about them through a referral made by a friend at church that was really happy with them. I called Vivint myself and spoke with the rep there in Utah. And then, he went ahead and set that up for them to come out here. We had the system in placed before we went to Oregon for a vacation. Everything went really well with the installation. I'm pleased with Vivint's service and I've referred it to a couple of people too. I'm very satisfied.

Vivint has been a good service and I like it so far.

Have had nothing but problems and inconsistencies with this system. Techs have been out 5 times and it's still not right. Doorbell camera inconsistent in detecting visitors, garage door sensor alerts me the door it is open when it is not, motion detector being set off with small pet when we were told it would not, glass break sensor set off with any loud noises, etc etc...

I was planning on getting a security system so I talked to some people who had Vivint. When the Vivint reps came by, they gave a presentation and I liked what I've seen and heard. I like the fact that I could easily use the monitoring systems. Two years after I got my system, I referred a couple of my neighbors but Vivint wasn't giving out incentives. Also, one of them got the Amazon Echo but none of that was part of my package so I was upset about that.

One of the guys from Vivint came by here a year ago and we got their system because it had more features. The sales rep was very informative and told me anything I needed to know. Talking with him was excellent. The installer was good too and put the system where I had the old one. He cleaned up as well. When the system went off once and kept going off because there were power surges in our area, the Vivint team told me how to handle it. Overall, they were very informative, very polite and any questions I had or my wife had, they answered them so she can understand them.

We initially had ADT and they were terrible, to begin with. It was a matter of time before we got rid of them. Then, my wife was after it for a while to get another alarm system and the time period between when we last had our alarm system into when we got to Vivint, packages and the technology had changed quite a bit. Vivint was on the presentation and I was pretty impressed by what they had. It was equivalent, if not better than what we had before, with either price. Our last alarm company didn't have what they are offering now.

Vivint came door-to-door when we lived in our first house in Red Deer and our service package includes the alarm, doorbell cameras, and window sensors. I love the doorbell cameras but the other sensors weren't good. In the last couple of days, we've been having some issues that it doesn't want to hook up. But we've got a little booster they put in and apparently it's not working right so we have to get the time to fix that thing. Other than that, the system works good.

Some two years ago, I wouldn't have signed up with Vivint if the salesperson wasn't polite and knowledgeable. So far, the service has been pretty good and anytime that I had an issue, I was able to call in and talk to people. For the most part, they have been pretty polite. However, I don't like the way the updates happen from Vivint to my system. I never get any kind of notice that things are going to be upgraded or changed. They just are done. An example was when they changed over from the old interface on the panels, which I really liked, to the one that was like the cell phone which I absolutely hate. When I asked them to put it back the way it was, they wouldn't do it and I was very frustrated with that process.

The sales guy told me that he was going to put a credit on my account for a certain number of months because I'm paying more for Vivint than I did for ADT, but he never did. I even texted him afterwards to remind him and it never happened. Other than that, the experience was good. The installer was super cool. My daughter wanted to help pick up boxes, so he let her which was super sweet.

We can't use the system correctly because the installer did not have appropriate tools with him so our basement door lock doesn't really work. He needed a Dremel and didn't have one. He told me to get someone to drill the hole in the door, so basically do it yourself thing. Also we wanted doorbell camera but he didn't know how to wire it and told me to talk to an electrician. I got the alarm mainly for the basement door but as I said the alarm won't work with that door so the alarm system is a bit useless ☹️??? No I do not feel safe in the house.

My dad had the Vivint alarm system before we did so we got the name of the company and the person that did the install from him. The previous system that we had was pretty old so Vivint's a lot better and a lot more moved up. We can use our smartphone, see videos, and do all kinds of things with it. And all the features are pretty good.

Two persons from Vivint came to my door and spoke to me and both of them were great. The installation, the customer service, and the response time have all been perfect and I'm very satisfied.

We had just moved into our new home and we were looking for alarms. A Vivint representative came to us and we purchased cameras and alarms for the doors and windows. I'm happy with their service. The installation team was good. He's respectful and kind, and was dressed in Vivint uniform. I actually had a technician come out to replace my panel because it was just going in and out one day, and that was a wonderful experience. Whenever I have issues, like when someone tried to break in my home, they try to attend to it promptly and if not, they try to work something out. They were quick to come out and fix it for me. They actually said that it was no fault through our own and they came out and took care of everything for us. So, overall, it’s a good experience with Vivint.

Vivint has cost me $1000s in lost business because of their installation damage. Wouldn't come fix it until much later... the reps we spoke with were very unhelpful. I am 10 days into a 5 year contract and immediately regret it!!!

I signed up and the install guy showed up right after to hook the system up. It was late but they finished it all (1am). Appreciate the effort they put in and the time they put in in teaching us the system. Haven't had any issues using the equipment!

The installation process was fairly straightforward as far as installing the equipment, however explanation and instructions from the installer were poor. This experience has been frustrating for my husband and I, we have had to teach ourselves how to maneuver our system and we are still learning. We cannot figure out why our garage door has a mind of its own and unsyncs to the sky panel, and we have no idea what makes it resync. We recently had our sliding glass door replaced and are in need of someone to come and replace the sliding glass door monitor. The nest thermostat seems not user-friendly, not sure what to do about that. Guess I'm still learning. I'm so glad I paid 200$ for installation to teach myself everything.

Vivint came into our neighborhood and knocked on our door. We at that time were browsing around for a security system, and we were very impressed with them and decided to go with them. We were very pleased with the installation. It was overwhelming because we had some that were installing the stuff and then one that was trying to show us how to use the keypad, but they were very nice young gentlemen who knew what they were doing.

We’ve had a lot of people in and out of our house over the years and we finally got everyone out. We don’t know how many keys are out so we decided we needed to change our system. We are IBOs with ACN, so we went with Vivint because they have the best deal and I wanted a camera, indoor camera and the doorbell camera. We have the fire alarm deal in the hallway that we set off all the time with our fireplace, and they respond instantly. We also got the glass breakage in the back. I love that I can work the system through my phone and check things. One time we had to have our hallway fire alarm changed and the rep came out. She was really nice and thorough. The ones that I talked to on the panel are also always nice on the other end.

The sales representative came and put Vivint in that day. They have been totally awesome and I have recommended them. It's great.

The service of the home security system that I have is amazing. The only thing I wished they had were cheaper prices for their cameras!! The one thing they don't tell you over the phone is how much they charge you for the cameras and the system. If they would post their prices for the equipment that would be helpful!!

Install was a breeze & using the system is so easy. The best part is knowing when you are away you can relax. If something happens, you know in an instant and can manage the system from near or far. Highly recommend Vivint!

This company has some MAJOR kinks to work out. Poor communication with the consumer as well as internally seems to be a rampant issue. The product itself is nice, I liked the equipment and how integrated everything was, but what good is a security system if you can't trust the company you are paying monthly to secure your home? While this system was installed at my home it missed someone stealing a package right off of my porch, luckily the police were able to recover my items and return them to me. The system also failed to lock my backdoor four times.

I am very happy with the Vivint security system and cameras. The installer (Ray) did a great job and everything went exactly as planned. I have weak internet in my area so the cameras sometimes take a few minutes to load but it is nice to know who is at my front door. Not the least expensive system out there but in my opinion it is worth the extra cost to get what I want. Thank You.

A salesman told me about Vivint and dealing with him was all right. Also, all the installers who came out were great. They explained things and how to program everything. Their team also called me a couple of times concerning my billing area and they were courteous and professional.

My friend was familiar with security programs and they had Vivint and said they've been pretty satisfied with them so I also went with Vivint. And I would also recommend Vivint to anybody.

I have Vivint's standard security, fire, camera on the front door, and motion detector on the garage door. I had an old system, but didn't like it. It was all hardwired, so I hadn't been using it for the last couple of years. The Vivint sales rep did a great job at explaining things and everything was fine. The installation team got it down in an hour's time and I've been real pleased. Vivint did everything that they said they would and I've had no regrets.

Sometimes we go out two or three times a year and leave the house unattended, so I decided to have something to be very happy in the place I am, that I don’t have to worry about how the house is doing. At the beginning I was very impressed with what Vivint was offering, and for a few months everything was fine. Then after that, I started having difficulty with it and I was very frustrated. I wanted for them to look at it because there was some kind of problem, but the people who came in the interim didn’t solve it. But during my last call to them, I explained the problem again. They sent me a technician that solved the problem and I am very happy with the job that he did.

We've been overall pleased with Vivint. A door-to-door salesperson came over and we had a very positive interaction. We have a shed that's approximately 30 yards to the back of the property and we were told that it would be no problem to get that also monitored. But when it gets hot, we get these beeps that it's no longer making contact with the receiver. That's been an area of biggest frustration and we've had people come back out and they've done boosters.

Someone on the block told me about Vivint security and so I tried it. My husband and I are very old seniors and we don't know much about the different things that happen with their system. Still, when I call Vivint, everybody has been nice and their customer service has been able to answer my questions. However, we are having a problem with one of the sensors upstairs. It hasn't gone off in a couple of days and there was no one to help us set it so that it will stop buzzing.

A friend of mine that works for ACN told me about Vivint. I had ADT a long time ago but Vivint is great and 1000 times better in terms of the phone, the cameras, and the ability to look at cameras. Obviously, it's just a lot more years have passed and spent. The guys who came to install the Vivint system were great, very professional and knew what they were doing. In the beginning, I kept forgetting that my alarm was on and I set it off when I open the door a couple of times. But the reps have always been professional and perfect. And when something happened with my box one time, they came out and got me a new one. They were very well and very good compared to most companies nowadays.

Our installer Robert was informative, polite, & patient!!! He came to the house and walked me through each item he installed, how they worked, how to use the panel, how to set up different users and got us set up on the app. He was excellent!!

Overall system is ok but thermostat will not stay connected to system. It only stayed connected for first few days so it's not smart. I still have to control it at the thermostat on the wall. It's been over two weeks and installers still have not called or returned to finish wiring.

I got Vivint's doorbell camera, the glass break and smoke detectors, and I'm satisfied. Although I have surveillance cameras on my house that are not connected to that system, it's good to be alerted when someone rings my doorbell or even actually steps on your porch. It'll alert you that a visitor was detected whether they ring the doorbell or not. I would definitely recommend them to a friend. And as a matter of fact, I had recommended them and had a friend across the street that signed up with them as well.

The house I bought had an alarm system. When I called and tried to get an alarm installed, I found out that the company had gone out of business and was bought by Vivint. So far, I've been very happy with Vivint. I called them for technical support, servicing and stuff like that, and they were able to help me immediately. They're a good company. The people that they hire seem to genuinely want to help me, and their system gives me a little bit of peace of mind when I'm at home. I've recommended them a couple of times.

I had ADT previously, and it was just a keypad on the wall. I had no control over the alarm system via my app, my cellphone or Wi-Fi. I wanted something that I could monitor anywhere. And Vivint had the Sky, the panel with Wi-Fi and cellphone technology so I could check my alarm, and set it from anywhere. I called Vivint and they went through the pricing with me, and answered all the questions I had at that time.

Vivint was highly recommended by this friend of mine who works with ACN. Included in my service package were the cameras and the installer got everything up and running. It is the system I expected it to be and it's working very well.

I had a different alarm system which wasn't working good. I was robbed while I was in the hospital and the alarm system was not turned on because I had an accident before I got home from a trip. A Vivint guy came to the door and I changed to what he was selling. Vivint sounded more that if I need it in a hurry, they would be there. I've had Vivint for almost 2 years now and I like it. The installation team came to do a good job and were very quick. I haven't had any instances where I've had trouble. I like that I can use my phone to lock the house or unlock it when I'm not here.

I've had very good experience with Vivint. They were always trying me on and checking up on my false alarms. I had no complaints.

My overall experience with Vivint personnel has been outstanding from the start to finish. The customer care employee was attentive, he was mindful of my needs/request and made every effort to meet them. The installer was very professional and did a great job in explaining the installation process. The installer's explanation of the use of the system was more than adequate.

One of Vivint's salesmen walked through the neighborhood. He was a very nice fellow and I inquired about their system. I am satisfied with the basic package that I have, but I have a sensor that keeps getting set off by a bird. We just bypassed that sensor for the time being and it's gonna be a little time up to probably make it work. But other than that, I've been very pleased with Vivint.

My friend in Calgary had just bought a house and they got the video system from Vivint. He called and explained the whole thing to me and I was quite intrigued by their system. I phoned a representative and he came over and explained the package that they had. He was detailed in everything they had to offer. Also, their installation team knew what they were doing so it was quick. They answered all the questions that I had for them and showed me how to use the board. They picked up after themselves and put a little towel where they were drilling to install the box and the plug-in.

I'm not satisfied with Vivint's services. It's hard to keep the temperature regulated. My wife wants it to be on hot but it goes back down to 60. I called them about the thermostat but it took them a month to come out and it’s still not fixed. But when I called about a loud noise that was coming from somewhere, that one was fixed.

I felt that being able to check on things at home makes life a little easier. So, I decided to purchase a service package from Vivint. The package included a video camera for the entry door, all standard doors and windows, sensor breaks and glass breaks. I also got the wireless phone app so you can open the front door and check on the house on your phone. The technicians they sent to install the system were very clean, orderly and it took them just a little over an hour to install.

I purchased my Vivint system over the phone and my experience was good. I've had no issues with the installation at all and it's been a really good system. I have recommended them. They're excellent.

A guy came around and he was going door-to-door about the Vivint wireless. At that time, I had just ordered the ADT, so I started talking to him and compared the two and I like the Vivint system better. It's a good system and the people at Vivint have been great so far. Any problems I've had, they fixed it very quickly. So, it's just a phone call away. If I had a camera go out, they troubleshoot for a little while and they just send a new camera. I have no complaints.

Very deceptive business practices. Vivint is a nightmare! Do not get sucked into their miasma of bad business! I do not owe this company anything. Our service contract with them ended many years ago. They have failed to submit any paperwork to me to back up their claim that I owe them anything, because there is none. They just keep sending this off to different collection agencies, to whom I reiterate this fact. Then they just sell it to another company, hoping I guess, that I will just give into their extortion. They have now fraudulently placed a collection notice on my credit report. I have contacted the FTC and the State Attorney General's office. I also believe I will take this to small claims court and am investigating joining a class action suit.

When I first signed up with Vivint, the guy was great. The installation went well, too. Unfortunately, as of last week, we had to change our thermostat. Because we heat our house with diesel and it's held in a different building from our home. And we are having troubles with the boiler system. So we ended up having to install a new thermostat which was a Honeywell, a wireless one. And it doesn't have the capability of being compatible with the alarm units. So now, we can't have the luxury of being able to turn up or down our heat while we're away. Other than that, everything is good with Vivint.

The Vivint sales rep called me and he explained to me how much it's gonna cost me, what area it's gonna cover and little basic things about Vivint and I liked it so, I agreed with that. I'm satisfied with the service package but I explained to him that the most important thing is that the house is covered and protected like windows and doors. That's what basically I'm looking for which I explained it to him and he quoted me a price. He also explained to me what else I can buy but I wasn't interested. The installation team was nice. They know what they are doing, the explained everything step-by-step, gave me phone numbers so if I have any problems, I can call them. Also, they cleaned up everything.

The tech did an excellent and apparently thorough job (service/installation), as we have not had any issues. We appreciated the tech's courtesy and patience when explaining the system. It was obvious he was ensuring he did a good job. And he did! We can attest to that. We were extremely pleased with his service and professionalism.