Vivint Reviews

I was extremely skeptical at first to talk to the young men. But I asked for their badges and they were in Vivint uniform, so I let them come in. I already had a security system but was willing to listen. Very knowledgeable and very courteous men. After 45 minutes of an oral presentation and verbal instructions and information I was completely convinced about the company and the upgrade to their system. Good decision.

We very much like the system and what it has to offer. The installation guy that did our house was awesome! He was very professional in his interactions and even did things such as step around the corner while we programmed our security code so that he didn't see it. He was also very thorough in walking us through how to use the system. We have had a couple issues with the panel and it freezing up when trying to look through security clips but the customer service people were great to help us troubleshoot. The only negative is really the sales aspect. The agent was super pushy and honestly, if we hadn't already been shopping for a system I would have asked him to leave 5 minutes into his speech. He pretty much starts signing you up before you realize what is even going on.

It was fate! I was just heading out the door to take the dog for a walk and there was Nate standing at the entrance asking me if I had a moment to talk about home security. We had just moved in a short time ago and I'd spent the past few weeks sourcing out a company. Actually, Vivint was one of the top 3 I was looking at as I had heard about them through social media. I was most interested in what he had to share with me and I thoroughly enjoyed his presentation.

My package with Vivint includes a camera and a doorbell. These features are fantastic and I'm loving my Vivint. Their installation team was really great, too.

Vivint is offered by the company that I am with so I'd gone ahead and purchased the monthly service. I got the package with the doorbell and indoor cameras. I like it, but I was not aware that there's a $25 a year fee that we have to pay to the police department for false calls. Other than that, it's good.

Initially I wasn't happy about having to pay $49 to get a technician out to install the new keypad as the original was malfunctioning, or free shipping and I would be installing it. After explaining my concern they waived the fee and had a technician the following day come by and replace the malfunctioning keypad.

Our home insurance costs did not go down nearly as much as we hoped it would with the new security system - it dropped only $14 per year. We got the system anticipating the ins. savings would help offset the costs - call your ins. co. first!

Vivint is the only alarm company I will trust to protect me and my property. They are reliable and readily available in an emergency. I know I can count them to help when necessary. The rate for the service is very good. It's worth every penny. Consider Vivint to protect you and your property. You won't be disappointed.

Mr. ** was above average good and very professional today. He was very kind, knowledgeable, explained the information in simple terms that was easy to understand. He did not rush me, and was very patient! I am so excited about learning to operate the camera on the monitor and smart phone! I feel more secure now.

Vivint is by far the best alarm company today. The staff, the knowledgeable service Technicians and installation technicians, as well as the equipment are unsurpassed.

I just got my new home security system in and I was astonished with how good the service technician treated me well doing the install. His name is Jeremy **. I am going to recommend him to all my co-workers and family. I want them to experience the same professionalism and workmanship that I received. I can't thank Vivint and service techs enough. I feel safe in my home and I can sleep better knowing that my family is protected.

Vivint is such a nice company. Their phone associates are courteous, patient and knowledgeable. The tech that came to my home to address a problem was professional, thorough and answered all of our questions. I would highly recommend them.

I got Vivint's security system which includes the garage door automation and the doorbell camera. Having the system puts my mind at ease. The installer was great and everything was top-notch. The best part about it is the service that I get once the system is put in and the alarm goes off. I had some issues with one of the sensors being defective and the alarm kept going off in the middle of the night. It's one of those bugs people work out when they get a new system. When I go to the console, somebody is on there and it gets resolved real quick. The tech came out and it was fixed, as opposed to a system where they have to try to find me on my phone. It's perfect that it comes through the console. The only negative thing was that they kept calling me to try to get me to sign up but I already have their system. It was annoying 'cause I got these calls all day.

I have a friend who had Vivint so we saw the security system first hand. We have the outdoor cameras, the doorbell camera, the little things on all of our windows, so a little bit of everything. I like the product but the customer service sucks. The sales people pushing everything, people not showing up and once the installers got out and not communicating having the proper part. I have had the worst time getting people to come to my house to set everything up. I was going to call them a while back because we had the doorbell camera installed. They didn't show up twice and then they told me to call back to have Vivint remove the charges I was getting charged every month for the camera even though we had it, because of the experience we had. I didn't even go through with it because it's a pain simply trying to talk to customer service and not loving it. It's always been a disaster.

Not sure the system is worth the money at $66/mo. ADT way more reasonable and despite what everyone advised from Vivint, homeowners insurance doesn't get discounted. Also, have sent separate email about the Camera 1 installed. Still shows "offline" so please uninstall.

I have had Vivint for 5 years or so. First 2 years were a struggle. My equipment did not work - the alarm system did but not heat remote, couldn't see anything during the day with the camera unless you turned a bright light on, the remote lamp didn't work. I was ready to throw in the towel. I cancelled everything but the alarm system. They are finally up to speed. I can't say anything negative and I am glad I stayed a customer.

I called in on 9/2/2016 to have my current system ended due to purchasing on a home. I ordered new service to my current home. I was told ok. I later found out that I had to end my service by email. I did that. The old service is still on. You guys did not show for to install the new system. You were a no call no show twice.

From the initial call to Vivint security system to the completion of the installation, the personnel of each department made the process easy and pleasant. Our family feels more secure knowing we have 24/7 coverage and security.

I just recently bought a home that has the Vivint Security System installed (the system was deactivated when the sellers moved). When I got home, a button was accidentally pressed that activated the alarm system. I called the company, and they would not offer any assistance. I was informed that I would need the code for the system. I informed them, that when we closed on the house, I was not given a code nor did I have any contact information on the previous owners, as usually when you do close on a house you are NOT provided contact numbers. I advised to the Vivint employee that he could send law enforcement to the residence to verify that I was the new owner, or call and verify to the previous owner about the situation.

I would like my unit hardwired. When he said he was going to that outlet, I thought he meant behind the wall...not coming out of the wall with a plug-in. For such a high tech system, that's a MAJOR TURN OFF.

We got the thermostat, the external camera, internal camera and doorbell camera from Vivint. We also got the fire detector and three-lamp modules. We're highly satisfied with them. The sales representative was very easy to work with. I told him what my concerns were, and he made some suggestions. The installer was very professional. He handled everything well and explained everything that the system was doing. I came up with some alternatives 'cause there were a couple of issues based on the way the house is laid out, and it went fine.

We’re perfectly happy with Vivint. Their salesman who came through our area and knocked door-to-door was friendly and knowledgeable. He was also in close contact with the tech so he knew exactly what they were able to do for me. We got the service and then moved to a different home and they asked to upgrade the service for us. I'm 100% satisfied with Vivint's service and I've already recommended it to people.

I like having Vivint's alarm system because I have that application where if I'm not home and I hear or I think about something, I check my application and I can see what's happening at home. I got the key chain control and camera included with my service package. And I probably need to get one or two more cameras and I needed to know what I had to do and how much it would cost.

The installer, Maurice, was prompt on his arrival time and was very informative. He checked everything out and showed my husband and myself the functions and then had us to do them so that we had a clear understanding as to how the system worked. His personal appearance was very neat and professional. It was a pleasure to work with him.

A really cool guy from Vivint came over, and since we had ADT, he asked us how long we’ve had it and what we liked about it. After that, he showed us what Vivint offered, and we liked it more and switched to them. We got the camera in the back and the doorbell camera included in our service package. We had a couple of installers come over, and they did really well. They were quick. Our experience has been excellent.

I really like it. I like the fact I can open the door and see who is in my house just by looking at my phone. Thanks to everyone that installed it. We are happy with it and we feel safe now.

We’ve liked the Vivint system that we have. The reps have been good except when we moved and we got a new installer. He was not good so we ended up having somebody else to come back and fix it, and they were great.

Met Celeste at the ACN show in San Jose, then Philly last weekend. Explained a few issues with my system that I've tried to resolve with customer service, then customer loyalty, took a reduction in service, asked for refunds or discount in field calls. But Celeste was a consummate professional! Multitasker extraordinaire! Buck-stops-here attitude. Understands and empathizes with every customer concern and DEALS WITH IT! Seemed every concern of the customer is also her concern. She made things happen and made them happen quickly. Cannot say enough positive things about Celeste. HUGE asset to Vivint. Restored my confidence in Vivint wanting to take care of the customer. Just about everything has been taken care of within a week and I couldn't have done it without Celeste!

Outstanding service from the phone representatives and the technician for the installation. What an awesome experience. I have already recommended them to a friend who plans to use them once his new construction home is finished.

I did a take over because Vivint was in the house I bought. It took way too long to get to the department that I needed to work with for my take over! I came very close to not using Vivint at all! I tried for over a month! That is too long! I did not have the code for the acct. Because the past owner did not share it with me. And your people kept asking for the code. I could not sit on the phone waiting for a Vivint department to answer for 20, 30 plus minutes. I finally got the first person that answers calls for your company to help me & got the first step done - an appointment for someone near my home to come to my house. That person was fantastic. Raull was great! Now I am set up correctly & love it!!

The technician left without installing/providing the following: Vivint window stickers (x4), Vivint yard sign, Light for yard sign. I made phone calls after phone calls but nobody called back. Horrible experience so far.

Great experience from beginning to end. Sales person to installation people, all were very polite,friendly and professional. I would recommend Vivint to anyone interested in a security system. Thanks for hiring great people.

Our installer, Alex, was totally customer-oriented and very friendly. He knew exactly what he was doing and was very attentive to our needs and wishes. He was able to solve all our issues and did it in a very professional manner.

Our installation, explanation and service was seamless and without kinks! The representative JR ** was very professional and kind! Our needs for security were met. We are very pleased!

People who came out were knowledgeable and professional. They explained the new equipment and walked me through using it. I had moved from California to Washington state. My husband had recently died. The technicians helped me change the account to my name and reset my password.

Some Vivint representatives knocked on my door one night. They were out at Utah and they came doing some promotions through the neighborhood. I was hesitant to allow anybody in my house but the salesperson Keith sold me and he was wonderful, really nice, very professional, and courteous. The whole Vivint team, from the salesperson to the installation team, was great and my wife and I are very pleased with the service. Everything in my service package is great except for the issue with my doorbell camera because sometimes when people ring my doorbell, I’m supposed to be able to access it through my phone. But when I pull it up, I can’t see the picture even though it tells me someone rang the doorbell. I don’t know if that’s an issue with my internet.

Vivint was in the area and I had a representative come in, and he told us about their system and we bought it. The installers were very helpful. They explained the whole thing and they worked real hard. I’ve got an old house so there were lots of wires in the wall and they had a tough time, but they didn’t give up. They got it all in and everything was good. They worked really well together and they’re very pleasant gentlemen. One thing that Vivint told us is that if we recommended the system to someone and they bought the system, we would get one month free. We recommended it to two people and we haven’t seen anything off of our bill. We should’ve had two months free that they did not take off.

A salesman came to the door and introduced us to Vivint. We got the basic package where we have the doors, the windows, and the bedrooms covered. The installation team was quick. It was a team of guys who came in and knock it all out. It didn't take them more than an hour to get everything installed. The system works great and I can control my cameras back from my phone and I can check if somebody's at the door. Overall, it was a great experience and I'll recommend them to a friend.

I appreciated the tech trying to help me with a problem that we had with my mother-in-law's account. It wasn't resolved completely but it helped. He was willing to do what was need although the person in billing would not talk to him. He performed his job very professionally and left.

The alarm kept going off. It took 3 days for someone to get here to fix it. The young man was nice and knew about it but he didn't check the door lock to see if it was hooked to the alarm which it is not so I think I need to be compensated for this plus he didn't check my ac thermometer, I had to reset it.

It only took a week to get an install date, yet it takes 2 weeks to get a repair on a poorly installed unit that does not work properly. It works at the panel, but fails on your "Verizon" mobile device? Our front door has a 1/4" gap after the lock installation, you can see day light! I am totally disappointed, a company selling security show no concern for a system that loses contact with its primary contact. They think two weeks is ok? I would not do it again! ADT!

I have always been unhappy with the picture I was getting from my outdoor cameras. It had always been so narrow. It did not serve the purpose. I have been complaining about it but nobody seem to understand. It was very, very, very frustrating!!! I was about to give up and just wanted to have the camera removed. Then Vivint sent Richard. What a difference. Richard restored my confidence with Vivint.

We’ve been using Vivint for about seven years now. We upgraded, we moved from one house to another and had to have a new system put in. That was very easy and the technicians were very good and very professional as well. When I had some problems with some pieces of equipment, I called their guy and he called me right back. He helped me run through it and said he would get some new things in order and come take care of it. It was a very timely response whenever I had any questions or concerns. It was very easy to work with Vivint and they met the needs of what I wanted for my home system.

Now don't get me wrong, I’m VERY PLEASED with my home security, the access to the mobile app and the ability to monitor my home while I’m away, etc. What I’m not pleased with is the lack of response/customer service I get from the guy who initially sold me the security system, Justin **. I was treated like a King during the initial sales process. Once I paid my deposit, got the alarm installed and the 4-5 day trial period past I feel like I was just someone’s chance to get commission or quota! I emailed him once regarding my concerns over some of the basic equipment and other things. After his 1st (12 word) response to me I have not heard one word back from him and I sent him 2 or 3 additional emails after that! VERY DISAPPOINTING! I still have a couple questions/issues I would like to ask but I know now I can't rely on him!!!

The system is expensive and very hard to use. Even though Vivint put videos we could not get a low battery alarm off without changing the batteries right away. Tried calling and was on the phone for an hour, and was passed from one dept. to another. We also have cameras that never worked right. Anything you want changed cost a lot of money, so we are stuck with a bad system. I had to signed a 3-1/2 year contract and cannot get out of it. Do not sign up with this company unless you want to pay twice as much for a security system, and are willing to stay in it for over 3 years!!!

This system has been easy to use, though I came in the front door once without setting it off. (Possibly, didn't set it properly.) Shouldn't a sensor have been placed on the back door? That's where the burglars came in three years ago.

The technician came out at my convenience and was extremely patient and helpful. My home is really old so we worked together to make it work best for me. This system is ridiculously easy to use and I'm not tech savvy at all. I feel more secure than I ever have.

I had my Vivint installed almost a month ago and LOVE it. Knowing I'm secure in my home gives me great peace of mind. I would have to say my favorite part about Vivint is the doorbell camera. It's convenient to get a text message every time someone rings my doorbell. In addition, it records video when someone drives by or pulls into your driveway. I love my Vivint!

I appreciate Vivint's emphasis on customer service. My recent move went smoothly and my installers were friendly, thoughtful, and professional. I'm happy to be a Vivint customer. I feel my safety is their top priority.

Your employee, named Rollys, is personable and extremely knowledgeable. The install was efficient and perfect. When he finished, the unit looked like it had always been with and part of the house since it was built. What a great installation job!!! He needs to be a manager and trainer of all your outside techs - he is THAT good. I say that from having been a Sr. Customer Service manager with AT&T for over 15 years. What a great representative of your company. I couldn't be more pleased.

The salesperson was very knowledgeable about the product and service. He was very professional and did a great job explaining everything to me so there were no surprises. The installer was also very professional and respectful. All in all a great experience. I would highly recommend them.

I have been unable to get the camera feature to work when the doorbell rings. Then when I try to pull up the picture later, it doesn't seem to be available. Not sure what I'm doing wrong.

I'm so excited about my smart home security system. The technical/customer service make a great package. No matter where I go I can manage the smart technology in my home. Very top shelf!!!

I have two glass breaks and doorbell with the camera in the service package I got from Vivint. I also have three doors that have the system on them that tell me which doors are open. The sales representatives were very helpful and worked very well with me and understanding of what I needed to do with my new equipment because the door sensors I had were the old ones that went inside the doors. The new ones that I got were the ones that stuck on the doors, so they were different than the other ones I had. They helped me install them properly and made sure that they work for me. They have a very friendly service and I'm very pleased with my entire system.

I asked Vivint to send a technician here because my basement and office where I run an accounting office from, was flooded out and had to be stripped down to the cement and fixed. It took 3 months and I was unaware the contractor and his worker had removed all of my alarm sensors and mostly disarmed everything. My alarm kept telling me the sensors needed batteries, more or less warning me of problems. I changed batteries but the warnings would never go away. As soon as the workers were gone, I phoned Vivint and explained my problems.

I was very impressed with our salesman, Joshua **! He was very informative, clean cut, professional and helpful in explaining all the benefits of the Vivint Security System!!

I would never recommend your alarm system to anyone. It is not worth it. Have had problems with it since it has been installed and should not be charged for a faulty system. You should not hold me to a contract since some of the features had to be disabled. The technician was very friendly and helpful all 5 times. There should be no need to send someone out that often.

The sales representative told me the install was at no cost to me. He collected a voided check per company policy. Within a few days Vivint withdrew $164.00 from my checking account with no authorization from me. I was not informed by Vivint of the withdraw transaction, my bank alerted me to the withdraw from my account by Vivint. I contacted Vivint and they stated it was for install etc. After a couple of phone calls they promised to reimburse me the full amount. I am not happy with their approach and their term of 42 months is too long. Other competitors offer similar systems at a lower cost of greater than 20% and 1 year term only.

I contacted Vivint when I noticed a couple of my cameras beginning to get fuzzy. They immediately set up an appointment to have a tech respond to my house to check out the problem. Not only did they fix my cameras (I needed to upgrade. They were a few years old.), they checked out all the sensors (I have quite a few) and discovered bad sensors at two entry locations. The tech, David, immediately resolved those issues. He was thorough, knowledgeable and professional. When I asked any questions, he was clear and concise not only verbally but he showed me step by step on the issue at hand. I highly recommend Vivint to be your security system because of their great customer service, knowledge of their service techs and quality of their products.

2 month old system has bad battery alert on panel with continuous sound alerts every 60 seconds or so. Troubleshooting with Vivint customer service suggests I need a new panel battery. The only way to mute or shut off the bad battery alert is to unplug the system. Service techs can't arrive for 3 weeks. I asked for a battery to be overnighted to me and I was told it could happen for the low fee of $29.99. I argued this is an issue in which Vivint should be solely responsible and was offered $15.00 off the ship price. I argued still and then the customer service rep received an email stating the warehouse won't overnight a battery "to a customer" because they are too backed up yet I was able to gain a new system within hours of agreeing to use Vivint.

Minor panel issue resolved quickly, and while working discovered an effective, efficient solution to an earlier (previous security company) window sensor problem. Very professional and knowledgeable technician that focused on customer satisfaction. Highly recommend.

Very happy with our new security system. Salesperson was honest and knowledgeable. Technician was thorough and clean. He answered all my questions. He spent time testing all of the units. He came on time. He finished a great install.

We were at a gathering for July 4. A pot was left cooking on the stove. I received a telephone call stating that the smoke alarm had been activated on our second level. We hurried home and found the police and fire departments at our home. If we didn't have this system, we would not have a home.

I did some research and found good ratings but many times it is hard to tell if things are honestly reviewed, but the main review I looked at was in PC Magazine which is pretty trustworthy. ** I have to say it was spot on. I got my appointment and from the first time I talked to the service techs till it was finished it was a great experience. I had an appointment and it was changed.... not big deal they let me know and rescheduled me automatically. I had an existing system, that was too old to re-use, which was the plan, but the tech was able to work right through it without any hesitation. He worked on wiring my control unit right where I wanted even though the wiring was a very difficult one, working through two thick wood supports he made one small hole and when finished it was perfect.

Several window sensors not online, system beeping for the last week or so, installer left light hanging down in garage, quality of pictures from outside camera not very useful at night even with lights outside, still waiting for installer to return???

Camera goes offline a lot, probably as we are experimenting to get good info about visitors without picking up every car that comes by. Not the easiest to set a range that does both, but we are trying. Also note that the mailman, who comes at an angle, doesn't seem to be picked up.

It was a pleasant experience from start to finish. Aaron (the sales rep) was very knowledgeable of his product, answered all my questions and was very professional. Dylan (technician) was very efficient, professional, and pleasant to communicate with.

The 1st installer drilled through my electrical wire, 4 of my electrical outlets were affected. Vivint claims department took care of it. However I had to be my own Advocate and stay on top of them. I also had to find my own electrician. Did not appreciate that. I should not have had to lift a finger. And I still have to pay the $99 after a two-day install. Very unhappy about that!!

The ease at which I can view what's happening outside my door makes me very thankful that I purchased the system. It would be even more useful if it had a complete rear area system also. I have less of the usual "solicitors" ringing the doorbell.

Vivint's tactics are too hard-selling. The installation people took too long. The salesman said, "You need to tip these guys about 20 to 30 bucks for installing it this late at night." I was not happy with any of that. The person that came last year was really nice. I had no problem with him. I just have a problem with the company as a whole.

We're not as happy as we thought we were going to be with Vivint. We live by a power plant but when the lights went out, we couldn't get in the house because the system didn't work. We had to wait in the car or at a neighbor's house. All of us were out of electricity so we're sitting outside in the car in the pouring rain and it's very inconvenient. Before, the lights never went out. But five times this summer, they did and we got caught out. We have now put a roof over the patio so we can come back here and sit. I have also stored a couple of blankets if we're cold.

Vivint's installation team was perfect. Service has been excellent.

I am so pleased with Vivint Home Security. They are completely professional, and their service is flawless. I would definitely recommend Vivint to anyone needing home security/automation.

I have been with Vivint alarm for some 6-8 years. I am very pleased with their customer response time. I have never had a break-in at my place. However, I have tripped the system quite a few times, by opening up my shop, without first disarming the system. They are always quick to respond! Their phone service techs are good too. Many times they have helped me out, over the phone. I am limited to just this one company with my personal experience. At the same time, I would say they are very good!! Thanks.

Had service moved and install in the same day and that usually don't happen, but Ron didn't mind. He was awesome. He made sure all my problems were solve. Then when he came across problems while trying to install, he had solutions to fix the problems.

We just had our system upgraded today: new panel, new smoke detector and everything else checked out to make sure it was working correctly. Jermaine showed up within the time frame allotted and got right to work. He was very courteous and friendly. He also seemed very knowledgeable about the panel and how it worked. Even though it took him longer than expected, I had no issues with that at all! At least I know he didn't rush through his work just to get done. He even apologized for it. Thanks so much Jermaine!!! It was a pleasure to work with you.

My sales rep and installer were very professional and informative. They made me feel comfortable about my purchase and I wasn't getting taken advantage of. The installer walked me through everything and answered all of our questions. I will definitely recommend to others.

Just want to mention how professional and conscientious our service tech was today. He arrived on time and was very knowledgeable about our situation. He reviewed and repaired our problem without too much time taken to do so. He's and excellent tech and should be commended for his good work. Also you should give him a raise. Great job Jimmy!

The outdoor camera records something every 2 mins saying it was "triggered" but nothing is there. The doorbell camera doesn't always detect a visitor so it misses some deliveries. Overall, it's super annoying. Install guy said he was going to patch up the wall he mounted the system on and didn't do that before he left.

Both sales person and installer were very professional and helpful. The whole system makes me and my partner safer at home and peace of mind when away.

I found Halbert **, the Service Technician to be very professional. He did a complete test of each piece of equipment to make sure every piece of equipment was working properly. He made me feel more secure about my alarm system.

After sitting down and speaking to the sale representative and reviewing the videos. His professionalism was amazing and that is why I sent him to my neighbors who also bought the system.

At first I was hesitant to have Vivint in our home because I was with a different security company before and wasn't very pleased. So, I thought this company would be the same thing just takes your money and forget about it. I did turn down the first person that came and talk to me about this and I thought that was it. They were more persistent than I thought and someone came again which I am glad that I listened the second time around. Now that they do door to door is very efficient and the experience with them is very pleasant and helpful. I do feel like I am safe and secured in my own home without worrying who will be at the door. Their security system is more advanced welcoming us the "techy" world of today. So I highly recommend to try it out and give an ear to listen to them not to their voice but to the thought of having your home with family and love ones safe and secured. Now doesn't that give you a good night sleep? Thanks Vivint!

A great product. So much more value compared to our old system. Informative sales representative who answered all our questions. Installation was done professionally with a very knowledgeable technician who answer all my questions. He gave us a complete walk thru of the system. A pleasure to do business with.

I have the touchscreen monitor, the camera for the doorbell and a glass break detector with my Vivint service package. The sales rep was pretty good, very informative and very knowledgeable of the system. He definitely pointed me in the right way. Also, the installation was nice and quick. It's been a very satisfying experience.

I was going with ADT but when I called them, they said they don't have any coverage in my area and so they referred me to Vivint. The sales agent I talked to was very polite and he promised me about a $100 gift card. However, it was a disaster when I called them to follow up on it. But their installation guy was very professional and the system works very well for us. We had a few chances we forgot to disarm before we enter the house and the people called us right away to follow up and we called up to say that everything is okay. We even got an email notification and a text message on our phone. It's wonderful and I have recommended them to a few of my friends.

Vivint, where do I begin... DO NOT SIGN with this company!!! The sales rep, Joseph, was soliciting and aggressively pushy. He showed up to our house at 7PM and told us that our bill would be the same as our previous company and that if we signed up with them today, that Vivint would pay for my cancellation of my previous security system contract. Of course, I signed on because who wouldn't want new and advanced toys for the same price and because I signed up that day, he promised me $100 discount on the first month's bill? The installers didn't show up till 10 PM. One guy wasn't able to install everything fast enough so, he had to call out three other techs. The guys showed up at 12 AM and brought BEER with them and was DRINKING ON THE JOB till 2:30 AM.

I have had great service from Vivint over 10 years . They are very good to contact over the phone or the techs that come to the house, knowledgeable and friendly.

The reps that came into our home and helped us understand the security system were very friendly, straightforward and helpful. They were business-like yet casual which helped with the process. Install was done quickly and all seems well. Would recommend this company.

We have Vivint's doorbell video, the remote garage door to our phone, the lock on the front door that could be locked or unlocked in your phone, the panel in the hallway and the visual panel. Then we have four motion sensors and then we have door alarms - if the door is opened they would go off. The installers were great and everybody I talked to was kind, courteous and very professional. The brother of the guy that I worked with owns a security company so we were able to get the service for much cheaper. Everything has been great.

Purchased the glass break, window sensors and the fire-smoke alarm from Vivint. And the sign itself has been everything that I’ve needed. The only thing I don’t like is I signed up for a contract that I’m going to have to pay forever and a year, and it’s expensive. But for a security system, it's a normal price. I got it when I was married but now I’m divorced and I’m having to pay for it still but I don’t want to live without it either.

Our service technician Dre was outstanding. We have been having issues with our tilt sensor for over 6 months. Dre came out and within a few minutes not only explained the issue but was able to fix it and answered all questions that we had. I was ready to switch at end of contract. Thanks to him I have decided to reconsider.

Very excited about this new Vivint system. Easy to use and clear color picture. Technician was very helpful and walked me thru box and phone app. Already sent pictures to family and friends. Thank you Justin **.

Matt came in today to complete work that 1) could not be completed until an electrician came in to fix a problem that interfered with the garage door opening/closing using the security system; and 2) to set complete setting up my camera which could not be completed until the wifi system was in place. Matt spent time resolving a connection problem due to interference caused by neighboring monitoring systems. He explained everything clearly and tested everything several times. He was very conversant with the system, and I am more than pleased with the result: everything works. Great!

There was a mess up on your end where the office phone number was listed and not my contact number. I was scheduled for Saturday and the time came and went and there was no call to let me know the tech was coming. When I called the company the gentleman found the error and found a gentleman locally that came out and installed the system. George ** came out from home with no prior notice, was very pleasant, answered all my question and did an excellent of installing the system as well as explaining all of the instructions for use. I know from experience employees like this are hard to find and you are lucky to have him on your front line.

I'm usually pretty good at ducking salespeople. Upon answering the door, I immediately surmised that this was yet another attempt to get me to switch my home security service. I planned to quickly dispose of this unwanted solicitation but things didn't go like I planned. Before I knew what was happening I found myself engaged in a conversation that convinced me I had contracted with the wrong security service.

I am very satisfied with the sales person and the installer. They were both polite. The installer was quick and quiet while working. He explained the system to me and left a booklet to explain the system to me. I would recommend this system to all my friends and family.

One of my neighbors are from Canada and they only come here once in a while but they have Vivint's alarm in their house. So I thought having an alarm system is a good idea so our neighbor gave us Vivint's number and my husband and I went ahead in getting the alarm system installed. The sales rep showed us how to manipulate the system. I would recommend Vivint.

The sales rep and installation team of Vivint were real good. My father has the door alert, the alarm and Life Alert. I have all the features. My only problem is that my app does not work half the time. It doesn't lock my door and it sometimes doesn't adjust the temperature.

I spoke with a young lady who I believe was named Megan and I hope I got the right name on September 2nd. I can't remember the name of the tech who worked on my camera that day also but they were fantastic with their customer service skills. In fact I have been very pleased with everyone who has taken care of me so far.

Had my system installed yesterday. I was very pleased from the sales associate to the team that installed the system. Team was extremely knowledgeable, and worked thoroughly to end. Would definitely recommend Vivint.

When Chris came to our door, like anyone, we are always polite, yet hesitant to buy anything. (Excluding chocolates and Girl Guide cookies of course)! But Chris was very polite and professional, and explained everything clearly. You can tell by how Chris sells Vivint that he really believes in the product and its service. Now we do too. Once the deal was struck to purchase Vivint, the installer Troy was on site in no time, in uniform and also very polite, knowledgeable and professional. Your system is very easy to use and easy to control via Smartphone as well. All around a great job guys. Keep it up and thanks!

Simply called to retrieve account number. Courteous and efficient service allowed me to complete online survey. Loving to phone app capabilities, extremely easy to use. Safe is a good feeling for myself & my wife.

We had an upgrade to our system today. The technician that completed the work provided excellent customer service. There was a mix up with what we were getting and he fixed the issue. The technician stayed at our place for a few hours and programmed everything and checked it a few times to make sure everything was working right. There was an issue with the thermostat connecting with the panel and he replaced it at no charge.

We have a security system from Vivint that's got cameras. Initially, their sales reps and installation team were wonderful. However, I can't wait until our contract with them is over because I want to get out of it. It's overpriced for what we get compared to other people who've contacted us and we're stuck with this for so many years. When we were in Arizona in the wintertime, the cameras never worked and that's just one of the things that I'm not real happy with. I thought it was because the internet was off or the electricity was interrupted but that wasn't the case at all. It hasn't come back on and I didn't get a call from anybody. I wouldn't recommend them.

Our Vivint service package includes the camera on the doorbell and the camera for the inside, which I really needed. I have my mom and she has a little bit of dementia, so it helps me when I leave, because I get a notice that it detected somebody out there. I never had any problem with the sales reps and they were nice. They took their time and explained things. If something wasn't working and I called them, they were prompt to fix it. If they couldn't fix it, they schedule somebody to come out. When the techs come, they go through everything and the reps call back and ask me about my experience.

A Vivint customer rep came to my door asking if we had a security system. At that time there was a lot of break-ins in my neighborhood so I considered to get it right away that day. I have the doorbell camera, the outside camera, and the glass break sensor. Everything was explained really well when the sales rep came and he gave me numbers to call for any kind of technical support. Everything with the installation team was great. They set up everything smoothly and the experience was good.

Had an old system (12+years). Now I have the best. Cameras, alerts, locks, thermostat and notifications. It may be pricey, but I know everything is secure. Don't normally write reviews, but this time I had to!

I have the doorbell, a camera in the backyard and two glass shattering detectors from Vivint and I was thinking of putting another camera at the back. The installation team was great. I was very proud of them because this is an old house and when they got ready to install the doorbell, they had to go in and just do a little bit more work than they would thought it was gonna have to so they had to say a little longer. I love it and I'll recommend Vivint.

We had a very good experience with Vivint. The service was excellent. Chris was friendly, knowledgeable, and professional when getting our system setup. I would definitely recommend him. The company was also very pleasant to deal with and made sure we were happy.

We went with the 3 day trial but we called our old security company and they said they will drop the payment to half of Vivint's. They was going to give us the exact same stuff for half the price! So we went with them. So I called to cancel with Vivint since all they could do is give me 1 month free! So I called to get someone to come get their stuff. They sent me 2 emails for me to confirm I will be home. I took off work to be there. After the 3 hour window they still didn't show up. And after 45 min on hold the guy told me that they cancelled cause no one was in my area. So I asked, "Why couldn't you have notified me?" His response was, "I don't know." Wow! Took off work for nothing then he said someone will call within 24 hrs to make a time. It's been 2 days and still waiting for the phone call. Plus you're going to charge me $160 for the 1st months and installation. But I'm suppose to get a 3 day trial. Wow! Wonder how many other people is getting treated this way?

Having never owned a security system, my experience has been fantastic! The installation was quick and up and running quickly. Everything was explained and all the people involved were knowledgeable and polite. I am so pleased with the system: easy to use, great notifications, easy to set and see from anywhere. The real-time cameras make it easy to monitor my home and the doorbell is particularly great enabling me to see who is at my door and answer without being at the door. I feel truly protected.

Chase, our tech, was extremely competent and thorough in his work in our home. He explained the function and features of all of the installed sensors and was very resourceful in adapting equipment from previous companies to work with our Vivint system. In that he will be probably be moving on to another area in the near future, if there would ever be a need for a permanent service office in our area, I would hope Chase would be located here.

We purchased everything with Vivint's service package. Everything that we've been dealing with them is very good and their service is great. I had another company before, but this one is much better. If they gave me a better price, it will be much better too. But unfortunately, they can't. Nevertheless, I’m happy and satisfied with their service. I liked it. It was an excellent choice.

The salesman was very courteous at the door. He was respectful and addressed all my questions and assessments for what I needed. The installation tech returned to address an issue with one sensor. The salesman followed up after several days to be sure it was working and see if I had any other questions. Overall GREAT JOB!

The initial representative expressed the equipment very well and he's the reason why I was able to purchase from Vivint. We got the front door, the inside, and the outdoor cameras, and the system makes my family feel very secure. Although I still haven't received the sign that I'm supposed to post in my front yard. I guess they had run out. But as for the installation crew, one was very attentive, stayed until the job was finished and the other seemed to be very busy having to go job-to-job, so he had to rush through things. He even broke my light bulb in my attic – twice. We put in a new light bulb and then he somehow hit it again.

Eric, the sales rep, came around the neighborhood one day and he was awesome. He was the very best. He explained everything to me. He sat down with me and we talked for quite a while. Then I dropped ADT to be with Vivint and we arranged to have it done the next day. I have the doorbell camera, which is what I really like about it. I also have the glass breakage and the door monitors and windows. I couldn’t be more pleased with the service they have provided me so far.

We have been very happy with our Vivint Smart Home System. It gives us great peace of mind when we can check on the house while we are away and are able to see when people come to the door.

I had the worst experience with Vivint customer service. For the last month in a half I have contacted them several times about switching the account into my name from my mom's. They first told me they had no one to service the account and would need to cancel the account. So then we went another route by adding me on with my mom. We thought all was good than today I called for a sign that they were sending me and found out nothing was taken care of. I went through four people today on the phone over a 40 minute time frame. Each person had to ask why am I calling. I had enough by than and cancelled.

My install could not have gone any better. Technicians were wonderful and I did not feel as if they were strangers in my home. Both were relatable, friendly, and professional.

We received our "CONTRACT" from a door to door salesman who repeatedly said there was NO contract involved. He went over everything and flipped to the sign page saying it was for the panel installation. We decided that Vivint was not in our budget and upon calling to cancel we realize we are stuck with this company for FIVE YEARS. I felt scammed even though I should have read every single word. The system works well. But the customer service has left a horrible stain and I will not recommend to ANYONE.

The Vivint technician, Freddie did an excellent job. He identified our issue and resolved it. He was very friendly, professional and knowledgeable. Excellent representation for Vivint.

So I called Vivint called me in response to my request for a quote. He asked the usual sales type questions, hyped up their product etc. I compared them to Frontpoint and their price. In response he gave me more hype about their product. At the end I asked if I had to sign a contract. He said yes, went on, and I said well "I can't do that at the price..." I was about to go on, clearly not done talking, but before I could finish, the salesman said, "Ok. Thank you. Bye," and hung up the phone. Well I definitely won't go with Vivint now. If their sales people are that impatient, I can't imagine what service will be like afterwards.

We have had virtually no issues with our Vivint alarm system. With this service call (our first one), our panel failed. The tech told me exactly what he was going to do before doing it and answered all my questions. I was very pleased.

The salesman was professional and helpful in understanding what I wanted and more importantly in what I didn't want in a security system. The technician that did the install was VERY informational and excellent at getting my husband and I navigating the system with ease. The whole thing was smooth and painless and I would recommend Vivint to anyone!

I had a problem with a door bell camera. The technician, Chris **, was so nice and solved all the problems about the camera. He upgraded the version of panel and offered me a better camera and the other device that helps the camera work better. I love what he has done for me. He has done great job in my place. Thank you so much!!

Very thankful to have joined with Vivint. Apart from the wonderful offer itself, the sales experience we had with Simi the Vivint representative, who patiently answered all our inquiries and made us feel safe and secured and even the tech installer Taylor who did an awesome job installing all the units on our home security package and informatively explained and detailed the why's and how's in trying to use the equipment was truly exceptional! Very glad to have dealt with Vivint and know that with Vivint we made a very wise investment!!!

We had window sensors added to our Vivint package. Our interaction with their sales rep was pleasurable and the installation was fine. The panel apparently needed an upgrade after about a year. And instead of Vivint contacting us and advising us that an upgrade was needed, they didn't identify it until the system froze up. I went for three days without an alarm system, so that was not very good. They replaced the panel and the service at that time was fine. But we seemed to have problems when an alarm goes off because the rep that comes on the phone was not very audible.

Some of the associates of Vivint are good while others are not, but they really have bad customer service. The last rep I dealt with went into my account and had seen that I was being billed wrong, and she changed that. But she put the credit back in and for me, it's inappropriate. Also, if I’ve been billed wrong all along, someone else should have noticed it before I got to her. I used to refer people to Vivint when I went with them, but then after that point, I never did refer anybody else.

I have Vivint solar and home security. However, they did not tell us that there was going to be a cost associated with our solar and what the monthly cost would be. We're fine with getting solar, but at least tell us what we would be paying and the cost. We also had a problem with our home security. We've had to call their reps multiple times. Our home security kept going offline. I'm at the point of getting rid of Vivint for our home security because we keep having an issue with it. Furthermore, we asked them not to send any emails regarding our bills because that’s where our bills were coming to. We want a physical, actual bill.

Vivint is a wonderful company to deal with. They answer all of your questions, are a tremendous help and care for your concerns. Their service is impeccable and the serviceman that came to our home was professional, knowledgeable, pleasant and neat.

Customer Service was excellent. The service representative was patient and explained everything in terms I could understand. He wasn't in a rush to get on to the next install.

I am please with my new system so far. I was thinking the system with the cameras would be too hard to manage, but it is easy as pie. I ordered the system on Friday and had it installed on Monday now that's service. We love the flexibility with the phone app. You can see exactly what your property is doing while away. Thanks Billy ** for your extra attention.

Our sales representative as well as the installation tech were both very helpful, knowledgeable and professional. They took time to answer questions specific to our unique situation. We felt very informed and confident we were investing in a quality system.

I am very satisfied with the service and installation of my new home security and automation system! Blaine was professional, on time and very knowledgeable of the product that he was installing in my new home. So far everything is working well and he cleaned up when he was done.

Perfect experience. Quick and easy install. Great deals and prices. Salesman Blake was super courteous, polite, professional and explained every detail. Installer was thorough and professional. Quick and even cleaned up after himself. Super impressed!

I think Vivint is one of the best home security systems in the country. I am pleased with a system that offers remote capabilities and good backup features. The salesman couldn't have been nicer or more helpful. And the installation guy was nice as well. And I love the smart display.

I had problems with my doorbell camera a couple of times, but overall, I had a great experience with Vivint and everything went well.

Vivint representatives stopped by my house that I was renting and had just came in a couple of years back. So when I purchased my home, Vivint was the only company that I had in mind. We have the doorbell camera, some other cameras, smoke and fire alarms, sensors and motion detectors included in our service package. Their staff was very knowledgeable and made sure that the system was user friendly. They made sure I had all the information to the questions that I needed answers.

The sales rep did good in presenting Vivint's program and we happened to be in the right frame of mind and got it. He then got the installer in there. With our Vivint security package, all the windows have the device that automatically sets the alarm off if they are opened. Our exterior doors on the patio, the garage and one out the front door have sensors on them. Then, in the kitchen, there is one of those that mounts in the ceiling. Also, if there is glass breakage or somebody is trying to force entry, the vibrations from that will set off the alarm. Although we don't own the house anymore since we're living in a new home. Then a Vivint installer transferred the whole system. We brought the control device to the new house as we were instructed. The installer was a very nice young man and I felt he was very knowledgeable. He did a bang of a job putting all of the sensors in place. He also checked what volume we wanted it set at.

Our experience with Vivint has been excellent. Their sales rep has been wonderful and he followed through with everything that he committed to. We needed an electrician to get the wiring for the doorbell and he took care of that. He was very helpful and right there with everything, and gave us his phone number. He contacted the installer while we were signing the paperwork and the installer was there in a few minutes. We got their $99 a month package and I've been very happy with what we did. When I set the inside alarm and got up at 4:00 in the morning to take a shower to get on an airplane, I forgot to turn it off, and the service has been very good with the immediate contact. Before I had my eyes opened, the rep had already called the Sheriff. We then straightened it out, and she called them back. Everything has been great.

Vivint are very professional and a great company. I like how personable they. Wyatt was the only sales person ever that I have bought services from. He was very knowledgeable of his company and products they offer.

This has been the worst experience with any alarm company for our business. The initial install was set for 8/18/16. However the tech was great but he did not have all of my order due to the person who took the order did not include the additional panel and the safety monkey we had requested. I spent two days on the phone mostly holding on waiting for a customer. I am talking about hours. Then when I finally got a warm body to talk to this person informed it was be another 2-3 weeks before a tech could get out to complete the install. I spoke to several people including a man who stated he was a supervisor. He was rude and said we could cancel if we did not like the wait. I took the order number and the date for was today between the hours of 11:00 - 2:00. Well nobody showed up. I am on hold again with Customer Service while they hold for scheduling.

We had a technician to the house today that truly made us a long term customer for Vivint. His focus on customer service was outstanding and he went out of his way to help and explain what he was doing and to ensure we were satisfied with his support.

The technicians are usually fine, especially the one who did the last two service calls. It's the company that is the problem. Since space is limited, I will just say that Vivint does not honor the deals it makes and will charge your credit card without permission for money you do not owe.

The front door sensor was preventing door from closing. I notified my sales rep who stated tech would contact me. Tech sent text stating would be at my home between hours of 5pm-8pm. By 8:30 no tech arrived. Issue still unresolved.

The security system from Vivint was active with the previous owner when I bought my home. I left it as is but there’s an upgrade that I want to do. I’m short and can’t see out of the front door so I want to get a front door camera installed. At 3:00 o’clock in the morning I was dumping ice from the ice maker bin into a bag and the noise was quite loud, and the system picked it up as breaking glass. The system was then armed, so the alarm went off. It’s nice that when something like that happens with the pad that’s installed on the wall, I can speak directly to someone at Vivint without making a phone call. I explained to their staff what had happened and they told me that something very sharp and loud like dumping ice does sound like breaking glass. Everyone from Vivint is really customer satisfaction oriented. I’m very satisfied.

I got a service package from Vivint that includes front door remote lock, doorbell camera, and two other cameras that are like outdoor cameras. I'm very satisfied with the features. However, the sales representative was very shady and I did not like him. I was treated like a number and not a person. He told me that for every person that I referred, he would give me one month of free service. He contacted me asking me if I can talk to one of my neighbors on his behalf because they were hesitant about getting the service. I asked him if that counts as one referral if I get them on board and he told me no because I needed to have two people per month to get a referral. So, he changed it up on me.

We're enjoying our Vivint experience so far. We have the doorbell that has the little camera in it so we can see who's at the door. We also got the monitors for the windows and the key fob. In the beginning, the connection on the door wasn’t working so they had to come out and put in a new one. They were very fast. We're happy with their service.

So far, it's been good with Vivint. I have their motion sensor, doorbell, automatic lock on the back door, sensors for all the doors, and a smoke detector. However, I had lost power to my house probably about two weeks ago and the battery went low. I don't know how to change it so that's what I have got to find out. Nonetheless, they are a very good company to work with.

The salesperson at Vivint was very sweet and the installer was very professional, friendly and really made the installation comfortable. So far, I’m really satisfied with the services. I’d recommend them to a friend. The only downfall is the long contractual period. But other than that, my experience with them is fine.

I'm very satisfied with Vivint. When they put the system in, their rep explained how everything worked and told us that and if we had a problem, we could get a hold of him. And after a couple months, we wanted our screen moved so we just called customer service and they organized it. It was a very smooth process. A tech came out and changed it for us. I'm very happy with what's going on so far.

My wife wanted a home security system and she’s happy with the one we got from Vivint. It works great. I would recommend them.

I'm satisfied with the system, it's pretty great. I give it 4 stars, reason being is that you have to have wifi in order to see what's going on at home through your phone while you're out and about. Otherwise I'm pretty satisfied!!

I have been extremely impressed from the talking to the phone tech on the equipment I would need for my home, to the follow-up reminders on installation via texts, emails and phone calls from the installation technician. The installation technician Mario ** was extremely professional in appearance and skillful in installation of the equipment with instruction on its use!! The equipment and app for my smartphone are all top class!! I was also impressed with the attention to detail that Vivint took to make sure the experience was a good one from the start!! First impressions are very important and Vivint hit it out of the park in every aspect!!

We've been using Vivint for several years now. My wife was having health problems, and we were looking for a way to monitor her. The gal at the hospital recommended Vivint. The installation people were professional and did a good job. Overall, I like our system. We have the entrance door alarm and the motion detector, which we know works really well because my wife left a doll with a floppy hair in front of it one time while we were gone and every time the furnace came on, the hair flopped and it would set the motion detector off. Vivint wasn't able to contact me and they automatically called the Sheriff's Department to go out. They didn't find anything. We turned the camera on and that’s how we figured out what it was. I just disabled the motion detector because we were out of town when it happened.

I’m pretty satisfied with our service package from Vivint which includes some glass break sensors, door sensors, and a front doorbell camera. Their sales rep came in and they had the system installed that night. They were in and out and I was pretty happy with the experience.

I read a lot of negative comments online about how bad customer service has been for many customers. I can honestly say that I've had 1 salesman and 3 different techs come to my house and everyone was as professional, courteous, and knowledgeable as can be. We have had a couple glitches so far but nothing to freak about. I hope this great relationship continues throughout the length of the contract.

Our system has not worked properly since installed. Cameras going offline, NEST thermostat installed incorrectly, cameras that don't pick up people but pick up shadows. We have had technicians out twice and spent hours on the phone to no avail. The original order shows items that the tech did not install. I was told $80.99 per month but billed $85.99. The idea of the system is wonderful but at this point it has not been provided to us. And the customer service has been horrible. I've spent hours away from my job at this point in order to attempt to fix it.

Both sales rep, and technician were helpful at answering my questions and concerns I had. After installation the sales rep contacted me a few days later to see how my system is working, and making sure everything was installed properly. Due to heavy rain my outdoor camera was not able to be installed but before the technician left he set up an appointment for installation of the outdoor camera. I will definitely recommend Vivint and the Sales Representative to my friends and coworkers.

Got the system installed 2 weeks ago... Have had so many issues with it ever since and always on the phone with Vivint. Technicians never show up on appointment schedule... Panel battery is broken since installed. Camera never worked since they installed it; offline. Just a very ridiculous experience. Have a 3 year contract with Vivint so I can't cancel this membership, but having to call Vivint everyday is also ridiculous!!!

We have had problems with our camera and doorbell working properly since day 1. We have had technicians in and still we have problems. We were promised that if the last technician could not fix the problems we could cancel our service and the account manager even stated that in an email to me. Now that we are trying to cancel without penalty he will not answer my emails. I have sent 4 emails to one account manager. 2 to another and numerous phone calls. They will not reply or phone back. This is the worst service I have ever encountered. WARNING to all who are even thinking about Vivint... They are quick to take your money and lock you in to a long term contract and then they have you. BEWARE!!!

Vivint alarm salesman from Arizona knocked on door. I live in Bakersfield, CA. Young man named Roland. I told him I was not interested. He continued to ask why and talk about product. I asked for business card. He said he didn't have any. I told him if I was interested I would call him. He returned a third time today, knocking on my door like the house was on fire. I opened door and told him, I'm not interested. He continued to stand and talk at me at door, pushiest human I have ever came across in sales. I told him to leave three times. I came close to arresting him. He finally left while giving me the death stare all the way down driveway and road. Completely ridiculous. Apparently no one has ever told him no. I would not ever use this business, due to him refusing to leave when I said, No.

All services provided was professionally managed and completed. Tech was extremely pleasant and was knowledgeable. Of all products and services they ensured I was 100% satisfied with the product and service prior to leaving.

I saw an episode on Undercover Boss so I googled the company and started to educate myself. The staff on the phone were a little too bit like sales people for me, but beyond nice. I called a few different times with questions and the staff always made sure I had the answers before we hung up. The day of the install the person arrived on time and was very thorough. The installer made sure to tell me all of my options, which was nice because I did end up making some changes to my system that day. The system is beyond easy to use and is perfect for our family.