Vivint Reviews

I have fire and police features included in my Vivint service package. The company is easy to contact. Their sales people and installers were knowledgeable. It's been a satisfactory experience though I wish they reduced the price a little bit.

Loyalty and asked if I could get some equipment upgrades if I renewed for a 3rd contract. He basically told me no; the best he could do is send a tech out to make sure my old equipment was functioning. The tech came and all I got was a new basic fire detector. So I went ahead and ended my service. Even after I sent them the requested written cancellation letter and it was received, I STILL continued to get money taken out of my banking account. Their excuse was they will keep taking monthly payments until the account is closed on their end. I feel like they stole my money. And, according to them, there is NOTHING I can do about it.

Vivint is a good system. Our service package includes a thermostat, camera, and I have the alert necklace. We needed these features since I'm an 86-year-old lady, and my daughter lives with me but she works. We had another alarm system but it wasn't very effective so we didn't use it. We then got Vivint. I liked the feature of being able to see who’s at the door when they ring the doorbell. However, we were supposed to have one month free but so far we haven't had one. The salesman called me and said the second month would be free but they charge me for it. The service has been really good. But sometimes, the alarm goes off. We have two dogs and they stay in the house and when we set the alarm, they'll be on the couch and they'll jump off and that'll trigger the alarm. Overall, we've been well pleased with the system.

A Vivint guy came to the door and said that they were doing an install in our neighborhood. I had been looking for a security system so it was the right time that he did. He was very knowledgeable and explained everything to me. I listened to what he had to say and I liked it. I have the doorbell where you can see the person when they ring it, an outdoor camera, and all the smoke detectors. They were real quick in installing the system and the installers were very nice. Then they went over everything with me and my husband and gave us a book and a phone number to call if we had questions. It's great and I'm very satisfied with the service so far.

We've always had the security features but whenever we went out of the house with the old system, we had to push codes and run up the front door. But with Vivint, all we do is push the button on the front door that has the little picture of a lock on it and the whole house locks. And when we come home, we just push the code in on the front door and everything unlocks. We don't have to run to the pad inside the house and shut it down. Even if they cut the wire and if we lose power, we're still up and running. I had some problems about one of the detectors’ batteries which was running out and kept going off and they took care of it. Our interaction with their sales rep was very good. He gave us his cell number so that we can call him directly if we had any problems. Also, their installation team were all perfect. So far, we've been satisfied.

We signed up with Vivint originally a few years ago when they came through my neighborhood and then my husband decided he didn’t need it for a while and he allowed them to disconnect, and then I determined that I did need it so I called them back. I didn’t have any difficulties when I went back. The installation guy was very personable and was working through the summer. We talked about where the best place is for certain things. He came in with the intention of doing one thing and then as he talked about the security, I added a couple of other things. He handled that for me and he called back to the office. I told him what I was interested in and he had the equipment that I needed. He went ahead and installed it and everything was good. It didn’t take him long. He took me through step by step, showed me what I needed to do to get it on my phone, and my security. It was an excellent experience.

Two years ago I was searching for an alarm service and found Vivint online. I was being harassed by someone and I wanted a system that would work in case it was knocked off the wall. We got an alarm system from them and they can call me on the alarm itself if it goes off. The sales representatives, customer service department, and the installation team have all been awesome. I don't have any complaints with them at all. I'm satisfied with the service but I'm not satisfied with the cost because it's $54 a month and to me, that's an awful lot. When this contract is up, I will probably switch to something else.

I got all of the bells and whistles from Vivint because I was using ADT before and it didn't seem like I was getting my money's worth. The sales rep was courteous and descriptive about what I was getting and also with the price. He even gave me a check for $200 which I could send in to help pay off the contract when I was still with ADT. He knew what he was talking about and he helped me out, too. He told me things I didn't know was even possible with the system. Every time I needed to get in touch with him or when I was first trying, I was answered. Also, the installer took his time and he explained everything he was doing. He was good to work with. It's a really nice system that's not just a security system but also turns the home into a smart home. I'm really enjoying it and I would rate it highly.

Vivint has the best technology, customer service, and fastest monitoring response of all alarm companies! Apparently there are not many others that would agree with my positive review. Here is my experience as to why I am completely satisfied with Vivint: Fortunate for me, I have never had to deal with the door to door salesmen because I researched what I wanted and contacted Vivint myself to strike a deal that I was comfortable with. The installers were very professional, knowledgeable and efficient. Well that was over 3 years ago, and now I just finished renewing with Vivint for another 3 years as they agreed to update my panel to Vivint Sky and add a door bell camera for a very reasonable sum. My monthly fees were even lowered by $20/month. Every time I contacted Vivint for support they were always very helpful and their equipment is top notch, leading edge.

We selected a Vivint package that was available and what we thought was most important. We have a single plug that allows us to program one light for when on “away”. It's also plugged into the Nest. We traveled to Mexico a couple of years ago and had our furnace go out. We liked the idea of being able to monitor the environment at home. The doorbell cam and the notifications that I get when somebody is at the door are awesome.

We've had a robbery here a couple of times out of our vehicles in the driveway so we have four video cameras, the motion detector, the DVR and also the wireless service from Vivint. We can use our phones to arm and disarm it. They had a good sales rep and the first installation was fine. The only thing I haven't been satisfied with was when they came and installed the two extra cameras that we requested. I didn't like the way the guy installed them. He seemed to be in a big hurry and drilled extra holes in the wall that he didn't have to, having them with gray putty on a white wall. I'm still fazed with having to paint that room again. I thought that he would get through the attic but he went through the ease of the house. Besides that, I'm really satisfied with the service.

Vivint has excellent customer service. They are very prompt and thorough, and it isn’t hard to use their product. I have a smoke detector and doorbell cameras included in my service package. The person who originally worked with me gave me some great deals. The only thing is when flyers came to my home after I signed up, I saw different promotions that they had, so I was disappointed that I didn’t get the maximum promotions that I could’ve gotten. The installation guy was very patient. He ended up being at my house for eight hours, which was very outstanding. He was hungry and everything else, but he didn’t complain. He’s very helpful, polite, and got the job done.

The voice of the machine panel really sucks. Depressing... scary and lol... First time to make this kind of comment. Anything you can do to change this voice? We have to turn it off. But everything is good except for that. Thank you.

I have Vivint's monitors on the window and the system works. Their sales reps were respectful and patient and I didn't have problems with their installers too. I will recommend Vivint because the whole row of us in our street have them.

For safety and security reasons, I have a door chime, a motion sensor, window sensors, etc. from Vivint and I've been very satisfied with the service. I'm glad I switched over from what I had to Vivint. I like the panel box - it's better than what I had. It's been an excellent experience with Vivint.

Our package from Vivint included the doorbell and camera. Then I got another camera that I can move around. It's everything we wanted and overall, it's been great. Everybody's been really nice including the sales guy, Matt. The few times that we have set the alarm off by accident, Vivint's support center has called and checked on it and make sure everything's okay. I recommended Vivint to my son and he got it.

We have a small house and the security system we got from Vivint covered what we felt we needed. The service has been fine. When I had questions, I called and gotten an answer. The salesman explained everything very well. My husband had thought about getting a security system before, so we decided to get one on the spot. For the first few days, the Vivint sales team was easy to contact, but then when they left this area, I could not reach them anymore. I made one call and found out that they were no longer in the same state. The salesman traveled through the summer, and then when they were finished with certain neighborhoods, then they went back home.

Outside of the install guy, this company has been nothing but a problem. Doorbell camera does not work at times, the phone app is down at times, the automated garage door is broken and needs to be replaced. I call customer service to tell them my garage door opener doesn't work and the app is sending me an alert every 20 min telling me so. They tell me the app will continue to send me alerts until the system is fixed. The rep on the phone ran some tests and said the garage unit would need to be replaced.

I had Vivint Security installed last week in my home. The security system itself is just fine. However the thermostat has not worked since it was stalled. Today is my 4th day without my AC working. Vivint is in no hurry to come out and replace the bad thermostat. I posted a negative comment on their facebook page and they removed the comment and never even contacted me. I have spent hours on the telephone trying to work this out. I finally did receive a nice good person this morning. However, I am told I still have to wait up to 72 hours to receive a phone call in order to schedule an appointment to have the equipment replaced.

I am extremely satisfied with the service that Vivint provides. A couple of months ago I called to inquire about an app and some other options, and they were knowledgeable and were easy to get in contact with. I've also moved my service from where I'm at now and all has been well.

We had a different alarm company years ago that Vivint bought out. We have the door sensors, window sensors, a fire alarm and a motion sensor. These features seemed to be the best to make us feel a little safer in our home or away from home. We've had wonderful service with their technicians. They've always been courteous, polite, very knowledgeable, and on time. However, we had a couple of false alarms which we were not happy with due to bad sensors but they were taken care of and their people are coming out tomorrow to check them. All in all, we're very satisfied with the service of Vivint and we've recommended them to our kids in California and they've got Vivint too.

Vivint's sales rep was very friendly. He shared a lot of good information and he convinced me to buy another service before my other service was up. So now, I'm paying for two services. I have the smoke detector, the doorbell camera, and the thermostat. And then there's a motion detector and then all the major doors have sensors and monitors on it.

I purchased an alarm system with a remote from Vivint. If it goes off then somebody calls us and a mail notifies the police. The installation was good. They put the system in two years ago and I didn't have any issues. Vivint has a good service and I would recommend them.

The service package that we got from Vivint included monitoring 24 hours, smoke detector and sensors. There's also an app where I can go online and change the settings of the system, to arm or disarm it. We got these features to have somebody monitor our place because we're not home frequently. The service has been great and the sales rep that came was good and didn't over represent himself for nothing. There were not a lot of sensors that the installation team had to install. They only did an update of what our previous security company had provided like adding smoke detector. Overall, Vivint was very professional in their service. I've never had any issues with billings either.

I have the doorbell camera, a couple of cameras inside, and window sensors included in my package for extra security, knowing who's coming to my door. In case of a burglary, all images stay up in the Cloud and I can access them through my cellphone. I'm very happy with the service. Very nice and knowledgeable staff. Vivint is a good company, however, they have a long wait time and I'm on hold forever. It's tough now if I call to add features. Also, I wish they would honor their referral program because I referred a friend of mine and I haven't seen my credit yet. It's been three or four months.

Poor product. I have been receiving email notifications that my backup battery is dangerously low for 3 days now. I called a couple of times and was assured that the system is connected to the main power source. I was told that I have to pay for a technician to come out that may have to pay for a new pack up battery. My issue is I only have the system for 144 days. I should not have to pay for faulty equipment. Will never recommend Vivint to anyone. I regret leaving ADT. I never had an issue in the 5 yrs with them.

We’re keeping Vivint because we can control the house from the gate, to the lights, and the thermostat. The sales rep that I talked to was cool. I only had one bad experience with a rep and already told somebody over at Vivint about it. When we were moving, I didn’t realize I had to take every part of the equipment with me. I had everything packed and didn’t have any screwdrivers and the guy was very impatient with me over the phone. On the otherhand, the installation team was great. Vivint worked with us. If I had false alarms, we get it over with and fix it. There was one time I had a problem at 3:00 in the morning and they helped me out.

Vivint has been accommodating and their service has been good. Their sales rep was a very nice guy and seemed to know his product. The gentleman who came to install it was also friendly and did a good job. He did the install in a timely manner. There were some things that he set up for us and told us how to use it. We were hoping to get the doorbell camera so if we were gone, we would be able to see who came to the front door but our house is old so our doorbell didn’t acclimate to what we wanted to put in. So we just got a camera facing our backyard and a camera facing our front yard and both are working out pretty well. We also have the motion detectors but sometimes we’ll get the notification that there’s a movement outside though we don’t see anything.

The first salesman, from Vivint, who came to my door was being rude while the second salesman who came a year later had a better pitch, was very nice, polite, convincing and easy to contact after. He was very good at explaining what the system is all about as well. I got the service package that included the doorbell camera, motion detector in the basement, alarms for the two doors, garage door and garage camera, camera outside of the garage door next to the driveway, a flood detector in the basement, and a carbon monoxide or a smoke detector upstairs. We wanted a security system because there's a lot of break-ins in our area. We are in Hay Lakes and other people got broken in and their stuff stolen, especially out of the garage, with the bikes and quads.

I will never suggest Vivint to anyone. I received the wrong panel, no exterior sign, no window stickers and when I called to get it all corrected I was on the phone for over an hour and then I was promised a call back the next day to schedule a time for the installation of the correct panel and the sign and never got a call. So dissatisfied.

Vivint surpassed expectations. Their salesman knocked on our door and I asked questions. The conversations and returned calls were great and he was there 100%. With the way the world is nowadays, our own service package includes the cameras, the glass breaks, motion detector and the panel outdoor cameras. The installation team was a little bit delayed in arriving but they did the job and stayed as later than needed to get it done. It's been a good experience so far and I'm 100% satisfied. I highly recommend the sales rep, installation team, and the service.

I've got sensors for the front door, back door, and door going into the garage. We've got four windows that we can open and there's a sensor on each one of those. All the rest of them are the old original windows. And then, we've got motion detection through the house and on top of that, thermostat. It took them four times to set. And the first three times, they got it set. It was on heat when it should have been on cold. And it had the fan running constant just to try to cool it off, because we had it set on 70 and it was 78. So it was constantly running there for like a day and a half. We called them back the night they put it in, but they didn't get it set.

A sales rep with some guys came in our area as APX and went around door-to-door and got whatever business they could. There weren't any problems and the sales rep left me his business card and I called him sometime later but he was no longer with them. The technician came and we looked around and surveyed what was necessary. We also didn't have any problems with installation. They knew what they were gonna do, where they were going, and they went ahead and did it. So, I was with Vivint when they were still APX. We got external door alarms, smoke alarm, glass breaker, and a couple of window sensors. The service has been fine and everything works as it should do. It's a very good service and everybody's been nice when I speak to them.

We love our new security system. Everything works wonderful besides for the space monkey. I don't know why you guys offer it. It has slowed our WiFi down so much, no point in having it. We unplugged it and our WiFi has been working so much better now. But other the space monkey, we love the system.

Our Vivint service package includes cameras for the doors, an alarm for smoke and breaking glass. The sales rep was friendly and the installer was great. Other than that, it's been a mess. It doesn't seem like the technology can keep up because our phones continually go down. We've been locked out of the house. As it stands now, our front door lock doesn't even work manually and it was supposed to work where we could lock and unlock the door from our phones. They've been out here twice and nothing has even been resolved. Nobody has an answer as to why I have this and if I had to do it all over again, I wouldn't do it.

I got more or less every feature in the home security service package that Vivint offered, in order to have peace of mind and to know that there's always someone there to reach out to me. I haven't adapted the security system to my cellphone yet. So far, the service has been excellent and it's been very productive overall with Vivint.

We have a business that needed to be armed when I was there, so we purchased Vivint's standard alarm system. Everything has been fine. I really haven't had any issues. It's very helpful and satisfying and definitely what we need.

Vivint came to my door and I purchased the wireless system from them. It went fine with their sales reps and I've no problems with the service but I wish they would identify their numbers. When I have an alarm go off, they call and sometimes I don't answer 800 numbers. I'm just glad I did answer at the time there was a false alarm.

Feel more secure than I ever have. The gentlemen that installed it was awesome. Explained everything to my understanding. I live alone and sleep a lot better knowing all areas are covered. I have recommended to several friends. My daughter is the one who got me signed up.

This is the worst experience with a company. Technicians come out and nothing is ever solved. My last option is to cancel my service. I pay 59.99 a month, and was told I cannot cancel, but I can downgrade because I am under contract. I have to pay $99 in order to downgrade. It's sad they make me pay a fee, but charge me every month for services that don't work. I will never recommend them again.

The Vivint sales rep was a wonderful guy. He was very knowledgeable of the product and tried to get as much information to me as possible. The installer was great and was really adamant about making sure that I understood everything that was going on with the system and how to operate it. His personality was very engaging and I felt comfortable with him. I give him two thumbs up. He stayed for a while and had a problem with something but one of the managers came out and assisted with everything.

One of Vivint's sales representatives came by the house and I ended up getting the service with three cameras, a smoke detector, carbon monoxide, window and door sensors and garage motion sensor. Everything was awesome.

We've had Vivint for four years now. I have security service on all my windows, doors, and we have a panic button for my mother-in-law. We've had two service providers before, one of which was ADT, whom we weren't satisfied with. And my sister also had Vivint, and it was neat. As far as service and knowledge of the equipment go, they have to be top-of the-line. I would recommend them.

We have Vivint's service package for our front and back door and a motion detector. We started traveling a little more than what we used to and crime has gotten a little bit worse in our little corner of the world so we thought it was a good idea. We love Vivint. The sales rep was a real good guy. He explained everything. The installation team did a good job. They came in and even cleaned up their mess. The one time that we had to use it, I had setup a big bomb in the house and the smoke detector went off. Vivint is awesome.

At first, I didn't know what kind of company Vivint was and then I realized it was a home security system. Then someone came to my door and was selling the product. They were very knowledgeable and answered everything. I was happy with the experience.

I have a two-storied house and by the time someone gets to the door, they're already gone and the camera alerts me within so many distances of the door, so I am able to see who’s there to determine whether or not I want to get down to answer it. Then Vivint came out in our neighborhood this recent time. The sales representative was very professional, friendly, and explained everything that I needed to know. There was no hidden agenda. I told him that I wouldn’t get it unless he could put me into a three-year contract versus a four and he worked it out. However, when I called up the contract is showing four, but I have three on the paper that he gave me that I signed.

I've been pleased with their response time when we had the alarms go off, and it's all been handled very well. My only complaint is the signs on the back of the house and in the front yard are both worn out. You can't read the lettering on them anymore.

I have cameras and an alarm from Vivint security system. However, my cameras don't work half of the time. Except around the house, they'll go off because they say that something's wrong with our sensors. But when I try to check it out, I can't find anything wrong with it. I don't like my experience with Vivint.

I used to be with ADT. They weren't as efficient as I thought they could be. I switched to Vivint and I'm satisfied with their service. My package included a smoke alarm, an entrance alarm, and fire alarm. I also got one of those alarm tags that one can hang around their neck. The sales rep was a nice guy. The installation team did a good job, too. They were reasonably quick, they didn't make any mess, just did what they had to do, and got on with it.

One star is too many! I've had a Vivint alarm system for over 2 years now and I wish I had never had it installed. A waste of my money. When it was first installed the motion sensors were triggered by our dogs. Those were replaced with glass break sensors and those got triggered also. One of those times a patrol just left a service report. Nothing filled out, no date or time. Just written "Please call Vivint". Was charged for it but was able to get this one reversed. The last straw was when the alarm system was set by my husband in the morning when he left, he leaves very early. I opened the door to let out our dogs and triggered the alarm. By the time I was able to shut it off the company had sent an alert.

My daughter had Vivint and liked them, so I used them as well. Talking to their sales rep was good, but I've had some issues with the equipment. I just got my door camera back last week. It didn't work for two or three months. Getting a hold of somebody on the phone is hard when I wanna talk to somebody. They could've called sooner to check how the system's working. I'm not one to wait. I appreciate they called now but when I first got it is when I found out about bugs in the device. We had to have a new router, too. My Wi-Fi was drained because we didn't have enough power from the solar energy that we have through Vivint as well.

I live alone and I needed more security. There are a few people in my neighborhood that have Vivint and I know people who work for them. I got their security, thermostat and their sign that's posted outside the house. Vivint seems to be a good company to do business with and I'm completely satisfied with them.

We've heard good things about Vivint, and it was a really good deal.So I got their doorbell camera and Vivint replaced my thermostats with the two panels so that I can adjust those, then I have one central security panel and the press key lock at the front door. I can adjust the temperature, lock the door and do all that from my phone. I originally had a camera in the front living room, then I had a sales rep come and change the camera to the doorbell. She was extremely helpful and friendly. The installation team was there the same day as the salesperson, but the system was all hooked up by the time I got home. And then, when the lady came back, she installed everything herself and was there on time. She was really sweet. I was late but she waited, walked me through everything, and fixed everything that was wrong with it. Vivint has been excellent.

We have panel, a smoke detector, and fire detector downstairs. I have a subsidiary panel in the bedroom upstairs, so I'll be able to reset it if something happened. Originally, everything went pretty well. But we ended up with a couple of problems later on. And then, we had a fellow come in that really didn't seem to know what he was doing and he came back a couple of times to work on it.

I first heard about Vivint through neighbors. I didn’t really know much about Vivint. There was a customer sales representative that was coming through our neighborhood and it was in conjunction with a promotion. So we invited him in and we talked about the service. We like what Vivint had to offer so we decided to become a client. The sales representative was very professional, helpful and courteous and that’s how it was with every person who’s worked with Vivint so far. Our package has the security cameras, the doorbell camera, the smoke alarm monitors and the sensors. The promotion was where you subscribe and you can get an upgrade with the equipment. There was a $2,000 voucher. You could sign on and add certain features. Compared to our previous service, Vivint's was much better and there were features that we liked. I have recommended them to friends.

My installer was very courteous and seemed very knowledgeable. He even helped me get some extra sensors for free. However, 1 day after install my doorbell stopped working. I work full time and they initially could only find a day more than 2 weeks later that would work for an appointment to check it out. A few days later, their scheduling department called and got my new tech appointment moved up to a reasonable time. Once again a very nice and knowledgeable tech came out but stated he was unable to fix anything and that I needed to have an electrician come out to put in a new doorbell transformer. Vivint was generous and gave me a check for more than enough money to cover the cost, but it was another couple weeks before I could get an electrician out. Once I had the new doorbell transformer, I called again for another Vivint appointment to have the tech come fix my doorbell and doorbell camera.

I'm pleased with the service thus far. A little disappointed that the doorbell camera malfunctioned shortly after it was installed but the tech will replace it as soon as I return to FL. He's very helpful and professional. I did recommend this service to my colleague who also signed up.

I have Vivint in both my residential and business location. My residential has the inside camera, a doorbell camera, and sensors on the doors. Then I have the alarm at my shop. The installers performed actively when they did the installation. Overall, everything with Vivint has been great and I'm able to see everything on my phone.

Vivint's service is outstanding. I had an alarm system before and the Vivint rep explained to me that if they were to cut my phone line that it would cut off my alarm also. Now, I have a box that's not hooked to a phone line, so they can talk to me directly and if my phone line was cut, it's not going to interfere with my alarm security. All my windows and doors are covered with a sensor and I have four motion detector sensors.

We got Vivint's basic package without any extras. Their installation team was great. The guy was very knowledgeable, helpful, and polite. He is someone that I wouldn't mind having back out to my house again to help us.

So far we are very pleased with the system. One note in the morning, when we are disarming the auto system we sometime get a warning that the system says that a device may not be connected. But then we can enter our code and disarm. Is this normal?

I am dissatisfied with Vivint. They told me that I was supposed to get the doorbell and the whole setup for $40 but the guy that they had come in said, "Oh, no. That's not part of the package." I had to pay extra money to get that installed. We just needed a doorbell because our door is downstairs to get into our office. We didn't really need the camera but they said that it all came included in the package. That's very misleading. I have called to put a complaint in and they said that somebody's gonna call me back but nobody's called me back ever. Their customer service sucks. Every time I call down there, I can't get anything done. It was a complete waste of my time. It pissed me off but I don't have time to go and change things up. I'm also into customer service business and they really have a serious problem.

The sales person at Vivint came by, and we started talking. Then, we decided to have it installed and they installed it on the same day. We have doorbell set with the camera, motion sensors and outlet that we can turn on and off from our phones. The installation guy was efficient. We went through him a couple of times and then he left a number if we had any questions. I placed a call back to them because I was thinking about pricing out adding a couple cameras to the system. But I never actually got a call back from them. They seem knowledgeable when I spoke with them and they explained their service levels too. We like the system and we like the service.

We live in a new neighborhood, we didn't know what to expect and my wife is a coward. We also take off for a few days, go ride somewhere, load the motorcycle on the truck and sometimes we're gone for as long as one month. We got Vivint and our service package includes the sensors for the front door, back door and breaking glass as well as the back up supply, intrusion, emergency distress, medical, perimeter doors and perimeter windows. The sales rep was a nice guy. He came in, explained stuff and hung around until the installers got here.

We have had our Vivint for 2 weeks or so now. We like it but wish it was more reliable. In just the few weeks, we have had over 8 times when the app on our phones was down and therefore unusable. In addition, we have some of the best internet around this area, but still have many issues loading the cameras (live or recorded). We do live in a rural area so there may be better internet in town. The couple times we accidentally set off alarm, the monitoring folks called and were very helpful. The install technician was nice, informative and efficient.

I am very happy with my security system and outdoor cameras. We are completely secure now and I can see live video at any time from my iphone, with full view of my property. I had in the past, 2 ring.com doorbell cameras and experienced 5-10 sec delays on the motion detection cameras taking video. That often did not catch a person in full view, or a car approaching the garage. I now get full view and videos with little to no delay. Great overall system.

The sales representative was a friendly guy, and seemed to be honest. We had doorbell, glass break detector, thermostat and motion detector in our package. The installers did a good job. They explained everything to me, answered all my questions, took their time, and was patient. However, the doorbell seems to detect visitors when it's windy out. But other than that, it's doing great.

I found out about Vivint when I saw somebody coming around putting up an alarm system somewhere else and I asked him some questions. The package that I got had water sensors, a glass breaking, and motion detectors, and a thing that you wear around your neck in case something happens. The installation team did a good job. The hardest thing they had to put in was the doorbell and hook it into a wall. Other than that, everything was fine. Everything was good. The service is very good and I have no problems with it. I had a little problem with the door and they came out and fixed it. Their response time is pretty quick. The monthly fees are a little expensive. But my wife is suffering from post-traumatic stress. So, we needed it. It makes her feel safer.

The Vivint employee that installed the system in my house was fantastic. He did a full-on class with me and showed me how to do everything and it was perfect. I have the 24x7 monitoring camera and door camera. They're an excellent company, and I don't have a problem with them. Anytime I've ever had any issues with the system, I've always had prompt service, and everything is good. The girl that helped me with my keypad recently was topnotch. I couldn't ask for anything better. I recommend Vivint to everybody I know talking about alarm systems, and tell them how I'm very happy with it. It does the perfect job of keeping my house safe, and I'm very satisfied.

The installer while installing camera made the hole too big so that the wall plate will no longer cover up the hole. Sheet rock will need to be replace and the wall painted so it will match. They are refusing to pay but only 50 dollars to repair the wall which will not even cover someone coming out to give me an estimate since I live out in the country. This house was not damaged before they showed up to install and all I want is for you to stand behind your work and make it right. 50 dollars will not even cover the repairs.

The person who recommended me, has a lower monthly payment and she received a outdoor camera, doorbell & a inside camera??? When I contacted Vivint & spoke with them they she was paying 75. This lady has told me over and over that she pays $58 per month for 3 items. I only got a 2. That's not good for business???

Vivint was a referral by a client of mine. For security and comfort, we got two monitors, cameras, monitor for shattered glass and for every door. Their sales reps were knowledgeable and friendly plus the installers were on time and efficient. I would recommend them.

I'm very satisfied with Vivint. In fact, I have one in my farm and I recommended my wife to get one in our house at Montgomery. At the farm is just an alarm and a smoke alarm while the one here in Montgomery is an alarm, smoke alarm, plus the feature of recording video on anyone who comes in. The salesperson explained all the levels of service to me. He was easy to contact and knowledgeable. The installation team were very courteous, knowledgeable and professional. They cleaned up after themselves and showed me how to use the product. I say it was super great service.

I'm required by my insurance company through my homeowner's insurance to have a security system that's monitored because of the size of my house. I was with ADT before and then found Vivint through ACN. I saw what Vivint had to offer and the mobile aspect of it was really what pushed me over the edge to go with them along with the fact that they were able to use all of my existing ADT equipment and that it wouldn't cost me anything to switch over to them. I got their mobile access, the camera on the outside, window, door, glass breakage sensors, as well as motion sensors. The service so far is excellent and the mobile aspect of it is amazing. We've had numerous incidences where we went away on vacation and I've had cops at my door. I was able to talk them through because it was right on my phone so it's been great in that aspect alone.

I sold my home back in March 2016, called and cancelled my service with Vivint, did not get billed again until 6 months later. 9/25/16, I am billed $69.99 for a service that does not exist. So I called Vivint and talked to Richae ** who stated the service was never cancelled it was put on a hold to see if someone would take over the service. I told her I need it cancelled. She sent me an email letting me know what I needed to do to cancel service. I sent a cancellation email to the email address from Richae on 9/27/16. Never heard back so I sent the email again on 10/5/16. Still never heard back and was charged once again for a service that does not exist today, 10/25/16.

My installation hasn't been completed. The completion of the installation was scheduled two weeks ago. The installer was a NC/NS! I left work early to be home for their arrival and he didn't have the decency to call a new customer! Extremely unprofessional!! My install has been rescheduled for 10/2 after I had to call and see why the installer hadn't arrived. I'm hoping they arrive as scheduled and on time.

As I was moving to a new house, I decided to try Vivint. My son got their service years ago and he got a sign up a friend card that gave us both the discount. The security package I got includes window and door sensors, glass break, motion sensors, smoke, and fire protection. I was not always at home as much as I used to be in the past, so the house was vacant a few times. And I wasn’t familiar with the new neighborhood I'm in so I wanted to be secure.

With Vivint, I have access from my cellphone to monitor everything and have the doorbell surveillance and then one in the home, too. I can adjust my thermostat so it's pretty handy to have. I've had a few false alarms and they've always been nice and efficient. I've always had a very good experience with them. It's expensive, now that I've looked around but I live by myself so it's worth having. I could've gotten something cheaper but I've been happy with the service I've received.

I wanted Vivint's regular security but the fire part was really important to me. The sales rep talked to us a little bit and wasn't pushy. The installation team were good and got things done quick. It's a pretty good deal with Vivint and I've been happy with their service.

After about two weeks of receiving the alarm system my doorbell stop working. My outlet in the house gets very hot. I unplugged it and replugged it back into the outlet. I'm thinking about cancelling the alarm service.

We bought a new house and we decided to get a security system. We had a door-to-door salesman come out and he was really nice and helpful. We felt confident going with Vivint after speaking with him. The installers were great, very nice and professional, and I felt really good about the work that they did. The service has been very good and we are very pleased with it. I haven't had a lot of issues at all and everybody’s called promptly when my wife had accidentally set the alarm off, so we feel we're being looked after. We've been recommending Vivint to other people that we knew.

My house was robbed. I inquired about house protection and a friend recommended Vivint. I purchased their house protection and so far, it has been fine. Customer service reps were great, easy to contact and knowledgeable. They're very reliable. The young girl that came out here for the installation was okay but I didn't have any confidence in her. I complained and they sent another gentleman out who went through the whole system and made a couple of corrections. And everything's been fine since then. I have the medical alert that they gave to me at their final installation and have used that several times. They've always been right there when I needed help. I don't know how many times that they had to come down with false alarms but they have been very pleasant about it. I'm very satisfied with Vivint.

I have a wireless service from Vivint for my collectibles and weapons, and I'm very satisfied. One gentleman installed it and did an excellent job. He sat down with me, explained it, and I was very happy. I can lock and unlock the system from my phone, it's cheaper, and I'm a lot happier with it than I was with ADT.

We bought our system after our house was broken into. It was expensive but the idea of home automation was cool. We sold our house but had to live in the in-laws for a while. When moving we asked what we had to bring with us. We were told nothing and that a new system would be put in the new place. When we finally moved in, I was then told I'd have to pay $250 to get a new panel because I didn't bring it. I fought for a while and the best they would do was a free new panel if I extended my contact to 42 months. I wasn't happy. I contacted the new owner of my old house and actually got the panel. Great! Let's call Vivint. OK it will be $100 to install in the new house. Huh? I didn't know that! Fine. "Oh your old system had 22 points. We only install 12. You can buy the test."

The neighbors got Vivint and I thought if the neighbors have made the decision like that, Vivint is probably okay. I have it now for years. Their people are nice and I've always had good relationships with them. However, I wish I hadn't signed the three-year contract because I don't want to be bound.

At the time when I got Vivint, I was gone a lot with my job and I wanted the added security for my house. I got it on all my doors, windows, camera, key fob, the automatic door lock bolt on my front door, and the 24 monitoring. So far, I'm 100% satisfied with the service. They’ve been very cooperative. They are eager to help me out. If I had any problems, they stayed right with me until the problem was solved. Pricewise, they’re one up a little bit more than I like for the same service that others offer. They need to watch their prices. Other than that, the service has been fantastic.

I got the Vivint package with the door lock, doorbell camera and the yard sign with the solar lamp. Those are important to me and the light adjustment feature is great, too. I get to turn the lights on from my phone. Their sales representative was nice and he has good customer service. The installer was behaved and the service he gave was really nice. He cleaned up after doing all the installation. And one time, when my system had a problem at the beginning, Vivint fixed it on my one call, and that was great.

I have a service package from Vivint that included window monitoring because I have windows that I wanted to be monitored. The Vivint sales representatives have all been very helpful. But there was an incident, particularly regarding auto pay, where I didn't agree with their representative, as soon as I realized what was going on. As for the installation team, they did what they were supposed to do.

A friend of my son is involved in some organization and he was telling us about Vivint. Their installer was very knowledgeable. He told me exactly how to work it out and I knew exactly how it works within 15 minutes. I was pleased.

We have had our new system about 3 weeks now we added a couple of features being thermostat and a video camera in the doorbell and in the living room. I can't say enough everything has just been superb. Thank you.

Vivint's security package which included the window and door sensors as well as the motion and glass break detectors were on a promotion and it sounded like a good deal so I got it. The service has been good and it's been an awesome experience with Vivint. Their sales reps and installation team were good.

Vivint was really good up until about 10 months ago when we had an issue with how long it took their tech to come out and upgrade our systems. By the time they came out we went to cancel our service and they said that our time to cancel it started back when we first initially ordered it even though it took two and a half weeks for the tech to first come out. It was a huge ordeal and we were not very happy with it. So right now we're stuck with it and when our service is done I'm not sure what we'll do.

I’ve had a client who bought Vivint and she liked it so we got it, too. We did the door lock and the doorbell but I don't care too much for it. A lot of times, I can't get through the doorbell to talk to anybody that comes to the door. As for the false alarms, instead of them taking over the whole system, they went through the wiring system but they finally resolved the issue about a week ago.

I have a Vivint alarm system one month ago. There are still problems with the system. Tomorrow is the third technician's visit. Hopefully they finally fix the problem. I paid more than $100 for installation and I have to pay $80 each month just for the basics. I already sign, but there are plenty better options out there. Look for it. Do not get Vivint!!!

Many months after moving from a rental unit I find I am on the hook for a substantial amount (many times the price of comparable equipment elsewhere) for the *free* equipment in spite of assurances from the salesman and customer service that if I gave proper notification moving and/or canceling would not be an issue. They clearly just meant not an issue for them.

System is clever and easy to use. Was disappointed with exposed wire necessary for installation but I can get over it. Only real deficiency is the fact that the cameras go offline from time to time. Installer said that is my problem not Vivint's. If this persists we may try another service.

I heard about Vivint from my best friend originally. I looked them up online, saw what they had to offer and got their regular monitoring thing. The guy who came out to do the actual system was great, very informative, very friendly, and very knowledgeable. But sometimes it seems like the audio on the actual piece of equipment itself isn’t that great and the words get choppy. Other than that, it’s good.

I have Vivint at home for the door locks of our three doors and everything has been great. Their installation team did great, too. They were efficient and got everything set up for us. I'd recommend them.

Doorbell camera and fixed indoor camera - I understand that the doorbell camera is so popular, but don't tell me I will get my complete order within 3 days if you can't. I also think I shouldn't have to pay for a full month when it will be at least 2 weeks without all my equipment.

Vivint's sales rep presented their system's features and explained them well. I liked what they offered as well as the pricing and got their alarm system, door lock and camera. Their installation team was great and professional. So far, I'm very satisfied with their service and have been a user for three years now.

Vivint reps came by the house, I talked to them and I decided to go ahead and get it. I also got their door sensors, fire alarm and motion sensors. They told me it'd be best to put in the house when they came out and checked it out. So far, their service has been great and I've been using them for six years now. The only problem I have with them is getting the part of my phone work again because it doesn't always work and it kicked me out of it. So, I gotta call them back. I'm sure they'll get it straightened out. I just haven't had a chance. I talked to somebody when they called me up and tell me it's time to renew and I usually do renew it because I don't see the reason not to. They've upgraded the whole system because it was out-of-date. The only problem I have, which is my own fault, is not being able to call them and get the system set up again.

Very happy with the system and what was done. My only complaint is that the follow up is terrible. In fact I have tried to contact my sales rep numerous times to add more to my system but cant get him to call me back.

I had another security company before. About every couple of months or so, I'd set off an alarm just checking it, and I got to where I went over a six-month period, I was doing once a week setting off the alarms and they never contacted me. So, I called them up and told them they can have their equipment and forget it. Then David from across the street told me about Vivint.

We moved into a new neighborhood and really weren’t knowledgeable about it so we decided that having a security device would be a good thing. Our Vivint service package includes the camera on the doorbell, the pad and a couple of cameras inside the house, but we don't have the window things. We’ve been very happy with Vivint's service except with one thing. We can hear the person on the camera on the doorbell but we cannot talk to them and we’ve been telling Vivint about this a couple of times. In fact, a lady named Della who said she's a representative from Vivint sent me an email about a month ago and I gave her my exact thoughts on this through email explaining my complaints. She had not responded to me since then.

Vivint is awesome, and I have no issues. Their sales rep was very good. He explained the different service levels to me, and I ended up purchasing the service package that has a camera. The installation team did a really, really good job as well. They were in and out, and actually came back a couple of times for something at my request.

We have two cameras for the back, a doorbell with a camera, and all the sensors on the windows and the door from Vivint. Their reps were very polite and very professional. They worked together and got the job done quickly that night. Everybody was very knowledgeable in what they were doing. Vivint also responded really quick when my wife triggered the sensor in the garage about three or four times.

I and my family are very happy that we decided the home alarm system installed by Vivint. The security system made us fully secured and had a peace of mind even when we're away from home. Your Technicians and customer service personnel are very professional and can be reached quickly whenever we had some issues. We appreciate the promptness of the action you did when our alarm system activates due to workers doing external job at the house. Thank you.

I feel like I didn't get what I ordered. When I asked I was given the runaround by one guy. Then I did a survey and was contacted by another rep who has forgotten to call me back as well. It's pointless. Obviously I'll never get the system I thought I was supposed to have.

I have been a Vivint customer for exactly TWO WEEKS. They have already wasted no less than 10 hours of my time. The first installation, which took 4 hours, was a complete mess and had to be completely redone from scratch, as the 2nd tech said. 2nd tech came today (3.5 hours) and lo and behold the tech left equipment behind, still shrink-wrapped in its packaging. He failed to install it.

I have Vivint's alarm system including cameras, thermostat, and window break sensors. Their installation team was really good and so far, the service I get from Vivint is great. I would recommend them.

We have the little alarm code box from Vivint and we've been very happy. Every time that the alarm goes off, we're notified in a second or two. They're on it quick. The burglar alarm respond to anything. One time our little dog sneaked out, and she activated the sensor. It was so funny. We were flipping out thinking what's going on. So, we looked on our cameras, and we could see her sitting on the sofa, she activated the sensor. Anytime we've ever had anything, they've always taken very good care of us. Everything was quick, good, and to the point. Keep up the good work. We don't plan on going anywhere.

I got my system installed on 10/8/2016 and on Vivint website. They have offer for new customer which is free installation, 50% off activation, 1 free automation device and up to $1500 worth of equipment. Well they put me on the $60.99 plans and the equipment I got are: a skycontrol panel, 1 door sensor, 2 glass window sensor and door camera. I told the sale guy that I want smart door lock and indoor camera. He then told me my total monthly will be $75.99. So I called Vivint back and cancel my service because I still on the 3 days free trial. The sale guy or the loyalty guy ask me why I want to cancel my service. I told him that I feel like I got rip off by Vivint. He asked me to tell him why I feel that way. I told him first I do not believe that all my equipment are add up to that 1500. He stated that everything I have is correct and started giving me the price to each individual item.

My friend recommended me to Vivint under the "if you refer a friend, you and your friend get $50" offer but we never received the $50. Other than that, Vivint is a great company. The installation team showed me how to use my system and how to program it when I’m inside. They also showed me how to do the panic if something was to happen, to go ahead and put the secret code so that everything would turn off but it would still be on and will let them know that there was something wrong.

I am impressed. Every step of the way Vivint has exceeded my expectations. The security and home automation is great. The install and customer service is professional and efficient. I could not be more pleased with my experience. The Vivint tech who installed went above and beyond to make sure we are happy. He even came back to make some changes we wanted after living with the system for a couple of weeks.

I signed a contract 4 months ago with the understanding that it could be cancelled if I continued to pay a higher rate, as I knew that I would be moving and did not want to continue the service. Now I'm told I have to pay off the entire contract at about $1200.00. The representative refused to discuss any other option for cancellation.

I decided it’d be time to have a security system so I got one from Vivint. I got a doorbell camera and an inside camera. A lady came out and set up my system, and she was out there for a couple of hours. The system itself is okay, however, their customer service sucks. I had existing window contacts, and they told me it was my responsibility to replace them. They said if it would’ve been their contacts, they would’ve changed them, but they were already there so they're not covered. Had they told me that, I would’ve had them change them all. In addition, the cameras don’t always pick up like they’re supposed to. I’ve had people come to the house and drop off packages and the cameras never go off.

We have Vivint's window glass break detector and cameras on top of their regular security system so we can keep an eye on our kids and our dogs. The service is great and any time something’s wrong with the alarm, Vivint would always notify us really fast. When my son set off the smoke detectors, they responded quickly.

Service is very bad. I was told by your service rep my bill would be $60.00 a month. When I got my bill it was $66.00. I was promised a free glass break in my house. Still waiting. Told people from your company it had to be after 6 pm. They keep on making early appointments. So if you think I'm happy I'm not. Fix these issues and make me happy again.

I feel safer at my house with the cameras and I can view areas from my phone. I have had a couple of issues with Space Monkey, but trying to get that resolved. Be aware that after 120 days there is a $50 service fee if they need to come out and fix something.

Vivint didn't have the doorbell cameras then when I got their system but I have window breaks, key fob, lights and a couple of other things. I’m a gadget person and I like those features I already had previously in an alarm system that I had when I moved into the house. It’s easier for me to go in and out and I don’t even have to have a key, especially the door that I normally go in and out of all the time. The installation team was awesome and they cleaned everything. But they had to come back because something wasn't right. They went through it, explained everything, and showed me how all of it worked. Everything now is pretty good, except my last encounter. I had something wrong with the monitor and they said it’s going to cost me to get it fixed. That I didn’t understand but I’ll do what I have to do when that time comes.

My daughter is part of an organization that offers Vivint as one of their services. We purchased cameras and the whole security system package for our church. The alarms are placed in different areas of our building, so somebody may come in downstairs and use their code and then forget or open the door upstairs because they don't have a key. So, it's been a challenge trying to train people how to use it. They also told me that we would have some type of automated computer thing called "Space Monkey", but we've never gotten it set up. But other than that, we are very satisfied with it. They are one of the best companies I've ever worked with. Every time I've had an issue and had to call, they have been wonderful about walking me through it or helping me with it.

Vivint has been very good. I have cameras, door and motion sensors from them and I'm very satisfied with their service. I've been using them for about 18 months now and their customer service team has been excellent.

I have three different alarm companies. I have ADT and a local company here in town, and I'm very happy with their service. But I wanted to upgrade because I wanted to use my smart phone. I wanted the convenience of having the cameras on my phone. Vivint has all the latest technology, so that's nice. I got the doorbell cameras, the alarm, and the panel from them. The sales rep was fantastic. I'm happy with Vivint and I like my Vivint system. So far, the alarm hasn't gone off yet, and that's a good thing. But I'm a little frustrated with my camera. It doesn't seem to log as much as I would like it to. But that may be due more to a technical error on my part.

We were led to believe that a free two week trial with the service was offered with no hassle cancellation, and no requirement to buy. Deciding to cancel the service after one week, we tried to call and cancel the service, not needing it. We have been given the run-around from the customer service representatives multiple times, and while trying to cancel the 'free trial', they instead charged our account $164. Without our permission. The sales guy requested a voided check upon initial set up in case we decided to go with the service, but other than that had not given any payment authorization or permission. This company is a scam, dishonorable, and complete liars. DON'T USE THEM.

We have an alarm system, doorbell camera, a Nest thermostat, interior camera, garage door opener and electric front door key included in our Vivint service package. Their sales rep was a very persuasive young man. I felt like it was a hustle, but I knew what I was doing. I did like the system and at that particular time, I was looking for something like that for situations where we would have to be away from home for a fairly long period of the time. The first installation group didn't do a very good job and didn't know exactly what they were doing. But the second group did great. Everything worked well.

We got the doorbell camera, thermostat, and sensors included with our service package from Vivint. We also have a backdoor camera and another one that they’re fixing now. So far, the service has been good, but it’s a little expensive, though. My mother had to call the customer service people at Vivint a couple of times, and she’s been satisfied. She says that they get to the point and help her out a lot.

We are so pleased with our new Vivint security system. Our rep that did the install was very thorough & ensured everything was set up correctly. He walked us through to make sure we understood all the features. It's been great receiving notifications via my cellphone. And the doorbell camera is wonderful. We feel very comfortable with our new system & feel well protected. Thank you.

My service package includes the doorbell cam, the air condition thermostat feature, window features, an extra camera, and I have the Alexa unit. I feel safer with those features and I like to have knowledge of who's gonna be at my front door and nice to be able to have a camera in there. The salesman and the guy who installed it were both awesome. They gave me a little pamphlet with both of their names and numbers in it and I've called both of them since I got the alarm. They've both have called me right back to answer my question. I got new wireless internet in my house and I had to switch that all over with Vivint, and it was really easy on my panel so I was impressed with that feature. One time though, I had an alert that there was a window broken but there really wasn't any and it's maybe only my dogs barking. But the service has been good so far.

I already had security cameras at my house but Vivint's system was more upgraded than what I had so I got their security package that came with a thermostat and cameras. I feel more comfortable with the system because no matter where I am in the world, I can go on my phone and pull up any image which has been done for that day or days prior to that. If I'm in Africa and somebody rang the doorbell, I can see it and they may think that I'm inside the house, so it's great. It's very convenient and impressionable.

Paid on Sep. 23rd. Half of install completed at 2am. The install quality was poor, and has resulted in us either not using the system, or not being able to open one of our doors. Completion of install has been rescheduled 4 times. I'm waiting right now for the installer.

I now feel safe in my home thanks to the experts at Vivint. They are fast friendly and professional with ideal response times. With growing crime in our city it's nice to have extra eyes and ears helping keep my family safe. Thank you so much. Keep it up!

Had system install over two weeks ago and still waiting for someone to come back to install smoke alarm system. Never had problem with ADT customer service. Remember that saying, (if it's not broke, don't fix it). Please do better with y'all customer service.

I got Vivint's alarm system and doorbell camera because of the area which I live in. Their service has been okay and I also have their mobile app on my cellphone. When we set the alarm off, they called and were quick with their response time.

We already had an alarm system but it wasn't active. Vivint came around our neighborhood and I liked the features that were offered. I got the doorbell camera, glass break, thermostat, and motion detectors. The sales representative was very knowledgeable and the installation team was good.

My experience with Vivint has been fine. I have their window break sensors, garage door controller, and door locks. Everything has been wonderful, so far, and it's been good service. I would recommend them.

I sent an email earlier concerning problems on the first day with battery alarm and sensor falling off door. I was concerned about a 74% battery level on entrance alarm. I was also expecting to get copies of all documents that I signed. I did not receive an answer except email said they would forward to appropriate person.

We love Vivint. We had a problem with our main circuit board and they came out and replaced it. Something happened and it kept beeping then went offline. We were finally able to isolate that and fix it. It took a little while but we had someone from Vivint talk to us over the phone, and then we had to have someone come out and it got fixed. So now, it's fine. The Vivint installation team was great even at 10:00 o’clock at night. It took them about an hour to get everything. We had an old security system and we hadn’t been linked to the servers for a while, but they were able to do some modification. Vivint is a very professional company and they go out of their way to try and make things right. If they don’t get it right the first time, then they stay on it till they get it.

I am so happy with the system. Definitely feel more secure out here in the country. Love the features that you can set times to turn on and off automatically. Highly recommend getting one!

I have cameras and sensors included in my service package from Vivint. The Vivint installation people cleaned and put everything on. Everything was great. I also open the doors with an app on my phone. The only thing is that I'm using an Android operating system, and when someone rings the bell, it doesn't instantly ring me on my phone. By the time that I click on the Vivint application and then try to open to see who is at the door, the person has already gone. I need to check the recording and see who was there. So, I don't see the benefit of that. Other than that, I'm happy with Vivint.

I’ve got a thermostat and a camera from Vivint because of all the vandalism going on, and it’s been great so far. I also want to get the doorbell thing but I don’t know how much that will cost me.

When Aaron came around our neighborhood to sell Vivint services I was reluctant to do so. I didn't want to be in a long term contract. Aaron told my husband and myself that if we ever moved and we could not get Vivint services at our new house that we would be let out of our contract. So with this in mind I got the service. The service was okay. Pricey for what we had. So we sold our house and moved. I called Vivint to cancel our service because our rent house has their own security system and we could not change it to Vivint.

Our security system was installed 30 Sept. 2016. After 1 day the panel failed leaving no coverage for 48 hrs. The tech who installed the system did so without explaining or testing the sensors. The motion detectors were left on low sensitivity and offer very poor coverage. Only after I did some research while testing them on my own did I adjust the sensitivity. Another tech came out today and installed a new panel and completely inspected the sensors.

I got to know of Vivint by talking to another person. I purchased the home security system and I also did the dual kit system. Everything was a good experience in terms of the sales rep and the installers.

Vivint is security for the family. We purchased a service package with thermostat, camera, and glass break sensor. We then had an issue with the thermostat and they came out, fixed it and upgraded the satellite thing that goes inside the alarm system. Their sales representative was very knowledgeable as well. He answered all our questions and was very attentive. The installation team asked me to verify that we had made the appointment and what the issues were, and if we had any issues other than what we had discussed over the phone. It’s been a very good experience and service overall.

I had a little trouble with the installation because they did some things wrong when they first did it and had to come back and do it for the second time. I also had some trouble with the system back in May when somebody had to come out here and replace the monitor but it didn't cost me anything. The only thing I don't like now, the price is too high. Having said all that, I've been pretty happy with Vivint.

I had understood that the outside camera had night vision. It doesn't from what I can tell. Please let me know if you have a camera that does have night vision. The camera defeats my situation. I wanted the night vision so I could see the driveway at night.

We came across Vivint when researched online. We got home automation and security from them. Had a very positive experience with the sales rep and it was great with the installers. So far, we're very satisfied.

I've been fine with Vivint and it's been great. My absolute favorite feature is being able to control my air conditioner and lock all my doors from my phone. That's always handy. I can turn the air up when I'm gone and when I'm close to coming home, I can kick the temperature down. That's really helpful with the electric bill and keeping things at the right temperature.

I had a lot of trouble with Vivint in the beginning and it was terrible. The Vivint rep that came to my front door made it sound like she was from the company that I had at that time and I didn't realize that until we got more than halfway through. She told me to give the installer the check which I did but he lost it. I had to write a letter to the corporate people and tell that everybody was telling me I needed to pay even if I didn't need to. But after all that, my experience with Vivint has been good. I have a medical bracelet and every once in a while, I set it off accidentally and their team members answer right away. Also, if we accidentally set off the alarm, they're right on.

Your technicians, on Friday evening (30 Sept) rebooted the system to make the door lock/unlock feature work. Unfortunately, less than 48 hours later, this feature is intermittent at best! As a retired electrical engineer I experimented with my smartphone and found that this morning, the door lock/unlock feature fails if I am more that ten feet from the door. I consider this to be a most important feature for myself.

I went online searching for the top alarm systems and found out about Vivint. Now, I have the smart home on my phone with a smart thermometer, the two smart outlets, and the door locks. It is extremely convenient to be able to control my system. I love the fact that everyone can have their own key code to come in with the door lock. It's been so convenient when my parents have the need to stop by the house and I was able to unlock it from work. The only drawback with the system is that the custom action only allows us to schedule stuff either every day, if not just weekdays or weekends. A whole weekend feature that we can turn off and on per day should be added. Despite that, I am still highly satisfied with it. I recommend it to everyone every time the alarm system conversation comes up.

My first house I purchased already had Vivint in it and I took over the contract. Everything but the doorbell camera was already installed. Service was great. The reps were very professional. I have no complaints.

Sensor bypass works well but has no save function. Saving a profile or sensor setting needs to be improved. Overall solid system, works well and we are happy with it.

Vivint is a great system. Their sales rep and installation team were both very good and professional. I'm pleased with the system and the service. Both the initial set up, along with the aftercare as well. Unfortunately, I've set the alarm off a couple of times usually through cooking, or not being aware that it was engaged. But their response has been very quick, which is good.

A rep named Barbara told me about Vivint. She knows I'm by myself so she told me it would be important. It was sold to me through a friend of a friend. They sent me some stuff online, told me to go through their website and walked me through. After they did that, they showed me how it'd be used. Before I moved I had just the locked door. Now I have the camera in the doorbell and the glass break detector. I loved it from the beginning because I can look and see what's going on when I'm not home. I had some workers there for a couple of days and I could see everything they were doing, making sure they weren't messing with anything like using some of my stuff when they weren't supposed to, and the system was very good. It's the greatest.

With the first contract we had with Vivint we had the regular panel with the door and window stuff, the shattered glass and the CO2 detector. Up until for the last four years, we had a great experience but the last couple of months have not been great because no one can seem to get us an answer on why they are charging us for two contracts since April. We’re in a second contract now. I talked literally to 43 different people in four weeks. We really like the actual alarm system but customer service has not been fantastic.

I have contacted the customer service representative in our area by phone twice. I need him to come out and set up my phone to align with the Vivint security system. At the time the system was put in I did not have Internet.

Vivint's customer service is frustrating. Here is the most recent experience which accurately reflects my contact with this company over the last three years. I've been corresponding (by email) with Shawn ** from Vivint. Prior to that (late August) he called to ask why I mailed a cancellation notice (in June of this year). I explained that the company is difficult to deal with - multiple departments that supposedly don't know what the other is doing, long wait times on the phone while being switched to different departments (today I was switched to three different employees in three departments), and a general attitude of apathy regarding their service ("Yes, we've been told our company is not doing well in the customer service department, or so our surveys have told us", and then that very same person won't return my call/email).

The install tech was okay. He took longer than he should have, left twice and came back and then rescheduled to come back on a Sunday in the morning and then texted me that morning and said he couldn't come until the afternoon. He also forgot to give me the outdoor sign and told me for over a week that he was going to bring one by and still hasn't. He drilled two holes in two different walls and just put some white patch on it. Also he gave me almost dead batteries for the door lock that I had to replace 3 days later.

So far so good. I feel safer knowing I have a safety net when we are gone or when we are home. The system is very easy to use...and would recommend to others.

My home was left unprotected for a couple weeks now. The tech has never returned to finish installing cameras plus the evening he left, I armed the system and went out. 30 mins later I received a email stating my home has activity which the police came out. Another message stated the break glass has become unattached from the wall. I made several calls to the sales guy and the installation tech. No one has come back to fix this problem. I have not been able to use this system.

Vivint's doing a very good job for us. We use them for solar as well as security with cameras. We needed the security system because we're always on travel. We had a problem with the camera at one house and they came out and got it fixed to our satisfaction. They also installed a new camera. They have an excellent team and the only regret we have is we didn't use them sooner. We recommended them to our friends and they've opted to use them.

Vivint is a good company however, I've only had the system between April and June and now it's not working. I have to get a new doorbell camera. The first time they scheduled an appointment was on September 23rd. I got a call two days before telling me that it won't be that particular day, it'd be the day after. I had already called two weeks prior to the appointment. And then on the 23rd, I got a call telling me that they won't be able to do it. I have to wait two more weeks before they can get the camera out. They said that the inventory was low and they were waiting on the doorbell cameras. I don't mind, I can wait but I wish they would have let me know ahead of time because I had plans. So, I had to cancel what I had to do for two days straight to wait for Vivint to come out but then they didn't come. Now, they're supposed to come on October the 10th, Monday.

I have cameras with my Vivint service package. It's great and their sales reps were pleasant.