Vivint Reviews

Matt was an absolute pleasure to have install today. He was polite, very considerate to clean up any mess made. I highly recommend Matt for installs. He explained everything about the system to me so I understood it as how went through the system's operations.

From the moment I was contacted it has been a pleasant experience. Very professional and a nice person overall. The information provided to me was upfront and understanding. Price wise, is pretty awesome. Amazingly they set up my system the same day. That's how much I really wanted Vivint services in my home. It’s very simple to understand how to work the system. Best part I have access through my phone and I can customized my notifications. It’s a really good deal and I definitely recommend for you to check it out: I can sleep better at night knowing my family is safe.

Joel did a great job installing. Very professional, friendly, and informative. Luke did a good job selling the system as well. Joel made sure everything worked before he left. Overall nice experience; would recommend to friends and family. So far, pleased with the system and its functionality.

So far, I have had a great experience. Those at Vivint who helped me were patient, efficient, answered my questions promptly, and explained things clearly. Activating the system went smoothly, and the person walked me through everything I needed to know to operate it. He also sent me additional helpful links.

Superior service from the installation to setting a new account. Equipment is super easy to use. It gives me a peace of mind knowing that my family is protected with superior security system. Worth every penny. Highly recommended to anyone having second thoughts.

So professional, so kind, so knowledgeable about the product. I slept like a child for the first time in my new. I felt incredibly safe and secure with Vivint! The staff truly cares about clients and the focus on service and delivery was best in class. I will be recommending this product to all my friends.

I had an awesome experience from the start. The sales executive was helpful in determining what I needed to feel secure in my home. The installation team was professional and very patient with me in understanding the new features. They were very neat and cleaned up their work areas. I would highly recommend them for your home safety needs.

Logan stopped by the house on July 4 because neighbors had reported a few issues. Even though we weren't customers yet, he wanted to check in to be sure everything was okay with us. Our family from out of town, so he gracefully bowed out. We asked him for a card with intentions on calling him back out after our visitors were gone. He was in the neighborhood again on the 6th, so he stopped back by. We ended up deciding to move forward, and we had our system installed and explained by Luis that night. The customer service from both gentlemen was amazing, and my husband even had someone to talk to about the Kansas City Chiefs!

We're new here in Texas and we feel at home with our new home system. The technician was very helpful and an expert. Walked us through the system. Would recommend to my friends. It's very simple to use and works great with our phones.

I am completely happy with my Vivint services. The technician arrived on time, was very thorough and explained everything so I had a full understanding of all services and equipment. He explained usage of the hub and all features so I felt prepared to immediately use my system to its maximum capacity. I'm 3 weeks in and still completely happy.

Great installation. Love the new features. Love being able to have access to my thermostat from the application on my android Samsung phone with minimal clicks. Works everytime. Also love the doorbell feature. 180 degree camera angle provides the widest scope possible for my front porch.

The salesman was great and the installation was done in a matter of minutes. I ordered my product and they installed it the same day. We were able to enjoy our alarm system as soon as possible. We also upgraded a few things.

Outstanding experience for my home security system. Salesman Josh was friendly, knowledgeable and extremely helpful. Brad had the system installed promptly and in a highly courteous way. Their enthusiasm and professionalism speaks volumes about the company they represent, and I would not hesitate to recommend Vivint.

Awesome product. Our tech was informative and professional. Even my experience with the salesperson was great! I love being able to control my thermostat, security system, and my cameras all from my smartphone. Speaking of cameras, the HD quality is so amazing! I would recommend Vivint to anyone.

The system is sleek and very easy to use. The technician was very knowledgeable, friendly, and courteous. I recommend it for those who need security alarm services. You will not be disappointed. My nine year old son can use it. Excellent choice if you decide upon Vivint for services.

Very much enjoyed both Bradley the salesman and Salvador the IT tech. Bradley was engaging and knowledgeable. Salvador was not only intelligent and professional but a delight to be with. He educated me as to where and how to use security.

He explained everything well but he could have been a little more upfront with costs... He also was well educated about the product and could be little more prepared. Overall was impressed with his knowledge. Also he needs be out knocking on doors after 7pm. It is not safe any more.

I purchase a smart home system with you'll. It was install July 4th and I paid the full amount cash... But I didn't know it didn't come with the door bolt lock... So on July 6th I call to add it to my bill which the guy told me that was all I had to do... I called at 10:00 but no one seems to know what I wanted. I stayed on the phone one time 31/2 hours because they say I had to talk to tech support... But no one ever came to the phone!, I call back. I was on hold 1hr 7mins then transferred 3 times to several people that didn't know what to do. The last transfer she answered but was on hold another 45 min.. Was transferred again. Waited 36 mins. She answered. Still I explained as clearly as I could. I wanted to purchase a lock and to add it to my bill... She said, "OK I can get you a replacement lock..."

Original person was awesome. I had to call back because of an invalid phone number. The person I talked this call needed an attitude adjustment. Technician very polite, did his job, showed us what was wrong, fixed it and then went on his merry way.

My experience was smooth from start to finish. The representative on the phone was clear on the step by step process and how much everything would cost. The technician that came in for installation, Derreck, answered all my questions and tailored the installation to my needs. He was very knowledgeable on every subject I asked.

When Allen showed up to my door he was very respectful and provided me with quality information and the services that would be great for my home. The technician that came was amazing too! He was here so late and I felt bad and he kept reassuring me that this was normal and he was happy to get it right. They both followed up with me on the following business day to ensure everything was still well. I love the new services and I am glad that I made the switch!!

Excellent service. The technician that came to my home provided great quality services. I was satisfied, and I feel comfortable with reaching out to Vivint if I need anything else. I would definitely recommend this company to family and friends in my area!

Salesman Kendell has been excellent at taking care of my security needs and my technician Mike has done a wonderful and professional job at installing both systems at my home and my rental property. Hats off to both theses guys!!!!!

The technician that came out was AWESOME???. Definitely want him to be my go to guy if I need any help in the future. He was prompt and professional. VERY knowledgeable and helpful. Just got the system put in today. So far so good.

The install guys were nice, but left their wire cuttings and trash everywhere. Didn't close up my attic opening or clear up behind themselves. He stapled the camera cable on top of wiring in my garage, noticed when my lights wouldn't turn off because a staple was piercing the wiring. Not fond of the over fish-eyed images on the cameras. I expressed that to the install guys. Sent a message to Thomas, the sales guy, this morning about a question. No response yet. I was told I have 3 days to decide if I like it, so far not a good fit. I had better hear back soon or you can take this equipment back and cancel my account.

I was really excited and glad that the installers had knowledge of the equipment and the installation did not take long at all. The salesman rep, he was very knowledgeable about the product and gave an awesome presentation. Very happy with my system.

It’s a bit pricey, but I think it is worth it. The salesperson & installer are really good and helpful. Product is up to date. Praises to their hard work in this heat and also working on a holiday. I give them an A+.

I would recommend this to family and friends!! My wife I and feel safe and everything is easy to access on the monitor and on the app. The cameras are clear and has a wide range to let see you the whole driveway and back yard.

We had the system installed yesterday. The sales rep and the service techs who installed the system were great. They were very knowledgeable about everything and set up went smoothly. They showed me how everything works. They showed me how to set up the app and also get the rest of my family set up.

Our experience with Vivint has been so positive! The salesmen that initially came to offer our home protection services were so courteous and helpful! Then, the installation technician was so thorough, and walked us through all the main points for use, and was sure to provide, and review the guide with us. Since installation, we set off the alarm taking the dog out, so, we received a call right away, walking us through the process. We are very happy with the customer service provided, and feel secure now, with our system!

The only complaint I have is the installation tech. He did not come fully prepared and it took him 3 hours to install everything. He kept having to restart and seemed lost until another tech came to help. The individual who added my service was great. He was friendly and knowledgeable about his equipment.

Excellent customer experience from sales to install!! Great product and great price! I definitely would recommend to friends and family. Thanks for making it affordable! Keep up the good work! The install crew worked in the rain to get it done!

Aaron was absolutely WONDERFUL!! Professional, personable and thorough. He ensured that I was properly informed on all of the inner workings of the new system and he was also most efficient. I am pleased. I am also content with the product and excited about the security my home will receive.

First the young gentleman who spoke to us about new system was nice but then whole approach during this time to install was not favorable to my time. I was approached while working at home and changing from CPI without even saying yes to the system. I let this time of year with this virus no one should come to your home and you feel tricked into getting a system you are regretting you got a day later with the approach and suprise sale tactics. Now I'm stuck with a higher bill on completely unhappy with.

I love the new system. The tech, Daxx, was very informative on all the details to the security system. He was very knowledgeable with all the functions. Clint was a wonderful person to work with in getting the system in my house. I am very happy with what I have in my home.

Both the sales rep and install tech were very professional and friendly. We are very happy with our system and service. The entire process was extremely smooth from beginning to end. This will be highly recommended within our friends and family. Thanks!

I am so glad I chose Vivint to deliver the security system for my home. Their expertise and patience with all of my questions make them the ultimate standard for the industry to follow. I hope to continue my business with them in the years to come.

Thermostat was supposedly not compatible. Front door bell got disconnected (could be internet). Minor damage to door due to door getting squished into stopper too. Tech is very knowledgeable. Just that things happen. Great job with communication and very helpful.

They were on time and fast. Knowledgable. Only one thing I think needs improvement is in the hiding of the cables. I'm pretty handy so I'll fix it myself but others might not be so lucky. I give them a 5 star because the sales and installer were nice and courteous individuals.

Installer came and was sitting around for one hour. Appointment was from 12-4. Installer came in and said it was too hot in attic. Left at 230. After starting at 1pm. Was not familiar with applying referral code. Advised he could not. I had to call customer service three times during install process to get code applied. After only working for one hour. Installer left without telling us temporary code. We set off alarm causing police to dispatch. Return today and was slothful. Installer did not represent the company positively. If I had not already cancelled my previous provider I would have cancelled you guys. I'm not happy with the service we received at all.

Very good installation service, friendly. Flexible hours when installing system. Reasonable pricing. No contract required so that is a big plus, pay and go on A month to month basis. Installation fee waived due to Fourth of July weekend deal. Great deal.

Michael (Sales Rep.) & Brandon (Technician) were great. They both were very friendly, knowledgeable and engaging. They were very thorough in describing the products & services Vivint provides, as well as the instructions. You have two very good people working for you!

Super happy with my installation process, Emmanuel was very professional and precise. Helped me understand the system and features. Walked me through, the camera instructions and explained my yard sign would arrive in the mail. Thank you, this was a 5-star service.

Very patient understanding very knowledgable of product. Was very friendly. Answered every question and went step by step in detail. Showed me how the system worked and gave me plenty of examples. He installed the application on my phone and taught me how to navigate in it as well.

Our rep Travis gave detailed info on service and products. He also gave a few configuration options to fit our needs, because one size doesn’t fit all. He tried to understand our needs before selling unnecessary products. We were even able to get our system installed the same night.

Can’t say enough great things about this company and its service technicians. Always very nice and determined to resolve issues when system has had glitches. Try to recommend to friends and family when I can. With systems at my home and business it is great to have all in one app and monitor while away.

I love my system. Highly recommend it. Salesperson Conner was honest and helpful. Installers were courteous and professional. System is very user friendly. I feel more secure in my home. Seems like a good idea in these times. Pricing was reasonable.

We love the new security system, just what we’ve been looking for. Very clear images and easy to follow. Our technician was very professional, knowledgeable, very patient working with us on how to operate the system and very neat. He cleaned up very well before leaving. I recommend him. Very very professional. Thank you for your service.

Service was quick and great. Very thorough as well. Salesperson and Technician we're professional and punctual as well as friendly to be around. House is secured and the technology is up to date and user friendly. I would highly recommended this service to anyone who is a new homeowner.

So far most of the system is working well except for one of the new cameras. Two days and it's down for some reason and I'm out of town so I have no way of fixing it. Besides that the salesperson and the installer did very well.

Having just installed the new smart home security system I can only comment on the install tech. He was very professional in everything he did and explained the system very well. As for the Vivint company itself my daughter and son-in-law have had Vivint for a few years now and are very pleased with their system. We had ADT in our last home but with ever rising bill we decided it was time for a change and with family being pleased with their system, we decided to go orange with Vivint.

The Sales person and installer were both very polite and explained everything well. I would recommend them both to any of my family or friends. Time will tell if we like the services that have been provided. Thank you and God bless. Have a wonderful day!

The sales rep and the installation Tech were both extremely nice. The sales rep was very informative and sold the products based on what I need as an individual versus what he would need to sell based on commission. That was reassuring to me because most companies oversell to make a higher commission. The attack had a lot of knowledge in his installation process and was kind and efficient in his work.

Very happy with our salesman and the person who installed our cameras. They answered all our questions and were very patient with us. I highly recommend them and have sent referrals to many of our close family and friends to ensure their homes are safe.

The security system fits my needs. The salesperson was knowledgeable and answered all my questions. The tech that installed the alarm was very courteous and professional. He was careful when installing and helpful in explaining to me how the system work. Very satisfy overall.

Amazing experience from start to finish. I wish I had know about you all years ago. This is my third home security system, and my husband and I were thoroughly impressed with the quality of the equipment as well as the knowledge of the sales & installation.

The salesman was very Professional, personable. He was able to answer my questions and provide timely information to assisting making my decisions. The installation team were efficient. Instructions for use were clear and concise. This system will never provide the security needed to protect my property.

They were very professional and completed every tasks with care and patience. The cameras are very clear and all the bells and whistles work on the wall pad and my phone. I now want some cameras in my house after seeing how good the outside cameras work. Would 100% recommend to family and friends.

So far I am extremely happy with the system and equipment. I would absolutely recommend this company to my family and friends. Very affordable prices and easy to use app. Love the individual passcodes for the older kids and how easy it is to change them.

My husband and I are very pleased with our Vivint experience so far. The sales guy was very personable and the installation team was very efficient and knowledgeable. They got everything installed and guided us through how to use it thoroughly.

Easy to sign up, fast to get everything setup. It was a very quick process and having a home I can secure with my Phone is such a relief. Definitely already loving this. Clayton was a great tech and Adam was a great sales rep. They both assured us that any hiccups would be taken care of quickly and provided contact info to get in touch with customer service or Adam himself in a quick dial. Thanks guys.

Our tech Alex deserves a million stars but we could only give 5 on here. He was the best. I would highly recommend this service to all my family and friends. Vivint is the best. Everything went smoothly and quickly. Alex was very informative. He explained each process step by step.

We had Jason H come install our system. Great guy. Super knowledgeable and couldn’t have been more friendly. He really knew his stuff and was very thorough in explaining the system. He even customized to our needs. Pretty slick and simple interface to use. Had it only one day but everything seems great. If Vivint has others like him they will do very well in this space.

They showed me everything I needed to know on And didn’t leave nothing out & May sure everything Was connected and worked without any problem and after our first night having it as most peace & safe I felt since I been in the house but I feel even better knowing that my family is also protected.

It was a good experience for first time buyer. The service was good and fast. He knew what he was doing not like other people. It’s easy to use and for the phone too. It’s better. I would recommend this to everyone.

Our Technician Chase was wonderful. He practiced safe social distancing all while being able to walk us through the process of our new security system. He worked hard and did an amazing job. We are very happy! Can’t wait to tell our family and friends about Vivint.

Logan was very efficient and knowledgeable when installing our new alarm system. He explained everything to us very well. We have more peace of mind about our property being protected now. The equipment setup was very simple and only took about 45 minutes to install and connect to WiFi. I would recommend this security system to everyone.

Great experience, from start to finish. I have Vivint installed in my business and it was just as easy for my home. The phone call was easy with all of my questions answered And the service techs were amazing and very efficient! Thanks!

Service technician was awesome! Customer service definitely a thumbs down. They suck so bad. Need to hire more knowledgeable people. Always on hold. Way too long and never get anything accomplished. Terrible. Never seen any other customer service like this...

Sales rep and service rep were open, honest. Only downfall is that our internet isn’t compatible with the system. Now we have to go find a new internet provider which is going to incur more cost. Other than that, everything seems to be great.

Josh was very professional about the install and went over all the equipment. He also installed a system for my daughter a couple weeks ago. I have 2 neighbors also interested in a Vivint home security system. And they have all the contact info.

Josh was an amazing service rep. He installed the equipment quickly, accurately, and professionally. He went above and beyond to help us pick the best equipment for our needs. He also took the time to address every concern we had. I will definitely be recommending him and Vivint to my family and friends.

Max our sales rep was so kind and generous and he worked our bill to be an affordable rate for what we could afford. Max was also very friendly and professional and it the team that came to help him was just the same as he was. And they all had a good spirit!! I love our product and I love the company!!! I am definitely referring you to all my friends and family! You are a hundred percent better than the Ring! Let's just say I'm very happy and very satisfied with your product. Thank you so much for coming to my door and introducing me to your wonderful product!!!

Ron was great. He was on time and very professional. He explained everything to me and made the whole process easy. He even played with my twin toddlers who wouldn't leave him alone. The system is amazing so far. I would definitely recommend.

The tech was accurate and helpful. He was on time. Cleaned up behind himself. Explain everything he assembled. Nice clean. I give him a 10 in his performance. Everything works good and neat. Very friendly and good with his work.

Both, salesmen and installer, very respectable and efficient. All in all a wonderful experience, I feel extremely satisfied and confident in choosing Vivint Smart Homes. I would recommend to anyone. At no time did I feel like I was being misled or taken advantage of. Thank you for the terrific service you provide.

The team did a very fast and great job installing our home security system. They were very kind and were very nice to my 4 year old son, whom I could not keep out of their way. They explained everything in detail so we would know how to use our new home security system.

Technician was awesome. She was quick and thorough and really knew the product well. She even moved up the appointment time to make things easier. Made sure each existing sensor was working and moved some around to optimize coverage. Will request her anytime services are needed.

Friendly installer that was helpful and patient when customer had senior moments and he would reiterate instructions very patiently. He knew what he was doing. He walked us through everything he was doing, before he did it. We appreciate his service.

Both the sales person and the installer gave great customer care. They were both pleasant and they both took out the time to explain everything. I did not feel rushed or pressured. I would definitely recommend this service to family and friends.

Steve did an amazing job! He was on time, friendly, clear, and thorough. He answered all questions really effectively and left no doubts for us. I would recommend Vivint and Steve to anyone I knew! I’m thankful for everything he did.

Corbin did a great job breaking down his products and why they would be a great addition to the home. He did not try to sell me on anything I did not want. Alex was quick with the installation and was able to answer any questions that I had. He left with no mess and as timely as possible.

I got everything set up pretty well with the help of your technician. I do wish they would speak slowly because that would help understanding what to do. He was very patient with me and I'm very thankful. It is more difficult to understand those who do not speak our language. Thank you.

Very friendly and informative sales personnel. Tech was very polite and helpful. System is great. I am very pleased with the overall experience and most of all the personnel were very helpful, knowledgeable and pleasant. Thanks for all support provided.

I was very pleased with the installation rep. He was very helpful and answered all of my questions. He was fast and made sure we understand how it works and showed us how to operate it. I am happy to know my family and home is protected.

Everyone was very professional. The sales person was respectful. The Equipment was installed 20 minutes after purchase. The installer explained everything in detail once the system was up and running. The sales person came back the next day to make sure I was satisfied and everything was installed. I love the professionalism and the system.

My Technician was excellent. He helped myself and my Husband understand in full detail what we will be paying for and how the system works. He has very good communication system and very pleasant. I will recommend friends and relatives to this company.

The tech was very polite. Knows what he's doing. Made good suggestions. Good installation. Would recommend to others. This is our first alarm system. We have been robbed in the past. With this system I believe will make a difference.

So far the customer service has been excellent. My system is not yet installed, so I cannot leave a full Review. Once my system is installed you’re more than welcome to reach back out for any additional feedback that I may have.

The agent that hooked up the security system was very informative and quick. He made sure to do a tour with me and was very patient. The system is working great. Only small concern was the wall mount is showing disconnected.

A girl came and installed system. Worked nonstop till it was done. I was impressed with work ethic. She also had good input on placement and options on system. At first it seems kind of shady but was able to call office and verify sales guy and that they were legit.

Awesome technician. Great service all the way around. So user friendly and quick installation. Easy set up and easy to use. I recommend this to anyone with a family. I can see my cars and every point of entry clearly.

Derrick did an excellent job of explaining all of the products and answering our questions. He was neat and professional. We even enjoyed a couple of laughs as my wife and I acquainted ourselves with our new system. Thank you for everything.

Bronson our technician was amazing, quick and efficient! Also, Adam our account manager quickly convinced us, was very professional and helpful! We are excited to try out our new system and are very pleased with the tech and level of proficiency.

Great service performed in a timely manner. Worked with my schedule and demonstrated use of system until I was comfortable with it. Excellent job from Keven and installation team. Salesman Keven keep in touch throughout (in person) throughout entire process and came back for follow up to ensure understanding of system. He left personal phone for any issues. I would recommend this company to anyone.

The technician Scott was great. He was very knowledgeable and worked with us on finding the right equipment and placement for our home. The camera range and clarity is exceptional and the system is relatively easy to use. Easy to disarm and arm. I also love the package alert through the front doorbell camera. Great system all around.

Our technician John was thorough, professional, polite, knowledgeable, and kind. He answered questions and completed his work using COVID precautions which was important to us. We feel safer with Vivint as a part of our home. I would recommend Vivint to family and friends.

I had Tim as my tech for the install and he did an amazing job. He was prompt polite and present. Throughout the process he was courteous and helpful with questions as the system was an upgrade for us over an older vivint system. Cleaned up and walked us through all the features including the app ensuring he started and finished the job strong.

Damion was my sales manager and he was great! He had an awesome personality and he was very knowledgeable and personable about the products. My experience was awesome! The install crew were very efficient and fast. The install was clean and very professional. I will definitely recommend to my friends.

Zack and Adam were both great Zack was training Adam and he was very efficient in giving him clear directions. The service was installed without any hitches. Zack worked hard to make sure we were satisfied with the cameras and other equipment. Would definitely refer family and friends to giving. The salesperson Jared was amazing as well. Great job Vivint!!!

Both was very friendly and knowledgeable which is A + with me. So far I'm very happy with what I had installed, cameras are great much better than the one I had. Looking forward to sharing it with my friends when I get back to work and let them know about the great system.

I stumbled upon a rep by complete chance and have been very pleased with my experience with the company so far. All reps and techs have been very professional and were more than willing to answer any and all questions me or any of the others living at home had. They streamlined the process and made it as painless as possible!

Our particular technician was efficient and knowledgeable. There were issues with our account at his arrival which he patiently resolved with long waits with Vivint with no mention to us. The issues prolonged his visit time at least one hour but he did not complain or even let me know that there were any problems until he was leaving when I inquired. He installed 2 new pieces of equipment, provided instructions on use and assisted us with an issue with our Vivint home app. Super nice guy and a pleasant experience. Better than we have had in all of our years with Vivint.

One of if not the best security system ever. Installation tech was very helpful and answered all my questions, help me with all my needs. Made sure everything was linked in compatible, show me the way to do other system links. In a nutshell, just very helpful.

The technician was very friendly and professional. Very helpful and he was training someone else, he was very helpful, friendly and professional. Also he went over and over to make sure I understood how to use the equipment. Left his number just in case I had any questions.

Technician was wonderful and took care of business. He assisted with decision making to make sure that the placement of our equipment met our needs. Would definitely recommend a pay raise for this gentleman. He handled everything perfectly and we were pleased with his service.

I was taken through the process with the rep via text which was fine... but I never received my log in or any info on the app!! Once the transaction went through, I was left high and dry and now I am on the phone with a 25 minute wait time!!! Very disappointing.

I am very pleased with the installation of our security system. I am looking forward to many years of feeling safe in my home. Our sales representative was very knowledgeable about the system and how it worked. The camera images are awesome.

Patty was awesome! The installation was quick and he was very informative. I am definitely going to refer my friends. I love Vivint already! I’m so excited. The cameras are super cool! The fact that I can access my alarm on my phone is lovely!

Services for salesperson Hayley. And tech. Thanks for all you did to make my home safe. Great job and smooth transition to changing service. Both had pleasant attitudes. Not pushy with services trusted both in my home. Explained services. Gave good visuals of what services can provide. I trusted the security of my home with you any time. Keep up good work. Our neighbor is safer now because of your services.

I was very pleased with the whole process from the sales process to the amazing installer and his knowledge and ability to do the job right. Eli was wonderful and I commend his professionalism and courtesy during the job. The system is more than I was expecting and I am very happy.

Thank you Vivint for the extra sense of security and I must say that you have trained your team members well!!! The sales rep Cameron and the technician that did installation was both so respectful and kind sweethearts. They knew their business and explained everything thoroughly, wasn’t pressured whatsoever. The technician knew exactly what he needed to do and where to put everything!!! Wow, I am proud of you guys, great job!!! God Bless your business beyond comprehension!!! Stephanie

On top of getting a good deal on some great service with excellent features, our interactions with Jaden and the guy that installed (sorry forgot name) was also great. They both were very nice, down to earth guys. We were very comfortable with them as if they were friends visiting. They were patient and took the time to answer all of our question with great detail. Very informative. And we love the service and features, it really speaks for itself. Happy customers here!

The sales rep and technician was very polite, awesome personality. Everything was done in a timely manner. Very accurate and consistent with walking me through how to use my device and assure complete understanding of my product. The product speaks and sell for itself. I am very satisfied with the service and product that I have purchased. I will recommend to all of my friends and family. If it was a ten-star rating they would have all ten stars!

The thing that stood out to me was the professional steps from front to back. Informational and great safety products. I will tell friends and family I'm very impressed with the different safety products. I feel safer for my children.

Austin came to our door in a really upbeat mood. He caught the interest of my husband and kept it WHICH IS AMAZING. It’s very hard to do that. Then comes the best darn tech I’ve ever met in the United States which was Brandon. I can’t even explain his patience and consistency on making sure he got everything done and he always checked in on us. The customer service was above and beyond from both gentlemen. The installment was fast and beyond belief. I would recommend this company and those 2 to everyone I know.

The last few days I had seen the Vivint rep in our neighborhood. I was curious when he approached my residence. He was very professional in his initial contact and explained his reason for being in the neighborhood. Just as an FYI, I am a law enforcement officer and I have a take home marked police unit that is parked in front of my residence. As luck would have it I was having dinner when he rang the doorbell when he first made contact. He infrastructure himself and the reason for the contact. He could see I was having dinner and offered to come a later time if I would be interested in the Vivint home security program. He did and true to his word he arrived at the time he said he would. I commend him for respecting my request.

We are really pleased with the service we received. We would recommend Vivint to our friends. Bao ** was a pleasure to work with. His installers were courteous and very professional. They explained everything and showed us how the system works.

I enjoyed the installation process. The rep was early, friendly, knowledgeable and did a great job at explaining the ends and out. Answered all my questions. He was presentable and looked professional. He advised me of all the products I can buy in the future,

Overall was ok. Technician spent a lot of time removing a lock and slightly damaged one of the doors. Install took a lot longer than expected because of that. But overall was pretty smooth. System is nice. Clear cameras and custom rules! App is responsive most of the time but lags on occasion.

Amazing experience... I feel my family is a lot safer... sales rep and tech were friendly and made us feel very comfortable. I'm telling my friends about it in hopes that they too can have a great experience.. I truly appreciate the time they took to explain everything to me and I loved the short videos presented.

I was in the market for some smart home products. When the gentleman knocked on the door, I was interested. It was a quick and professional set up. It’s nice that it’s reasonable and I like that I can add other products like light switches to the system. I would highly recommend this system.

We are extremely please with the customer service provided by our Sales Rep as well as the technicians that installed our system. They answered all of our questions, we very kind and polite. You can tell they truly care about their customers! I have never felt more sure about an investment such as this! We are telling everyone we know!!!!

Everyone my wife and I came in contact with from Vivint was courteous, informative, thoroughly, and extremely professional. Our home security consultation, planning, and installation went perfectly. The system works flawlessly, allowing my family and I immediate access to all our security options from with the in home panel or our mobile devices.

Mike was very Professional. He came well prepared and knew how to perform his job in a professional manner. Mike’s work was very neat and clean. He answered all of my questions. It was a pleasure doing business with Mike. I will definitely recommend Vivint to my family and friends.

Please cancel my account, the sales replied about the price, told me one price. And now the price is more. The camera system has not worked since the tech left my home. I have call the main office on several occasions to cancel my account but they can’t do it for several days. I had a bad Experience so I need to cancel my account. Thank you.

We did quite a bit of shopping before deciding on a system. Vivint continued to rise to the top and thus far their customer service has been exemplary. The sales associate (Aton) was persistent, but not pushy and our technician (AJ) was outstanding in his approach and willingness to explain and demonstrate the system. We have been pleased and look forward to enjoying the elements of our smart home.

Josh installed my Vivint security system today and he was amazing! He answered all of my questions throughly and walked me through everything as he was explaining it. He went above and beyond to make our first home security experience perfect! He was very friendly and polite. Cleaned up after himself. Great experience!

My installation was quicker than I thought. Tony and Cameron were very professional, and handled any issues that occurred with ease. So far, I will recommend Vivant to anyone who asks me. It is nice to feel safe in my home.

Liked presentation so we decided to sign on with Vivint. Told the sales rep we had plans but he assured us the installers could complete installation in 2hrs. This was vastly off. We had plans for Father's Day, not only were we late but they weren't able to complete the job that day (Saturday). They left us with a front door lock (the only lock on our front door) that was defective and we couldn't lock our door. I called the sales rep, the 800 number, even spoke with a "supervisor" who told me the lock couldn't be fixed until MONDAY LATE AFTERNOON.

Anthony arrived right on time and even sent a text ahead of time letting us know he was on the way. He did a very professional job while getting us set up and was very polite and knowledgeable about his job. We highly recommend him and Vivint for all of your home security needs.

The rep was very nice and completed the install in a timely manner. She went through the entire process and explained it very well. I will recommend this service to family and friends due to my personal experience! The system is very user friendly and I like how I can arm and disarm from my mobile app. I also like how I can set notifications based on what I want to see.

The technician was on time. He was very respectful, informative, and helpful. He did a great job installing all of the equipment. I will definitely recommend Vivint to all of my friends and family. I love all of the new technology and how the cameras talk.

Very happy with installation and the tech was awesome. He had answers to all my questions and was very courteous. After installation, he cleaned up and you would never be able to tell he was there. Thanks for the service.

I'm not a happy customer, for starters, my driveway camera continues to go offline(50+). I recommended a friend & he bought the system & is having problems. I have been misled by the salespersons, I never received the money for recommendations. I can't get through to customer service. I need someone to call me asap!!!

Did a good job. Was late showing up but weather was bad so I do understand that. Tech took care of any questions or concerns that we had at the time. Only question I have now is if the doorbell camera is still good or if it should have been updated too.

Sylar our initial rep was great! However, I felt Eric was untimely (reached out to me nearly 40 mins after scheduled appointment time) & annoyed with my questions during the setup of the device. This was my first time to have an alarm system & I apparently asked question to something he felt he had already went over & he would state things like “we just went over that”, sorry that I required more exploration that you’re accustomed to!! Customer service is everything & lacked in my opinion.

Sales rep and installation tech were great. Very friendly, efficient, knowledgeable, and all-around great customer service. Both men took their time to ensure my knowledge and comfort with my new system. I’m so very happy with the service and equipment. I will refer friends and family.

Overall everything was smooth, installation contractor and sales rep quotes pricing was vastly different. Had to get on the line with both sales rep and install guy. Everything got fixed but would have enjoyed not taking another 30 minutes of my day on the phone again with both parties.

Installation did not go as planned. I didn’t intend to have holes showing in my wall. My screen door was messed up In the mist (which he fixed after I mentioned it). The Attic was left open (which he closed after I mentioned it). The sensors were left unchecked for the windows (which he checked after I mentioned it). A lot of things would not have been completed or fixed had I not mentioned it.

Installation was smooth and installer and the salesman were very knowledgable of the security system and the installer was able to walk us through step by step on how to use the system and was able to answer any questions to our satisfaction. Great overall experience.

The guy that came out was very helpful and very patient with us. Explained everything to me to where I could understand. Even though he was having issues installing equipment. He was very nice and helped set up passwords and showed me how to open garage door which is a cool added bonus.

We had a Vivint representative come by our house due to new construction in the area and were very impressed with what they have to offer. I was already familiar with the system because my father uses their service as well. The install tech was great as he stayed until after 10 pm to install everything from the smart garage to everything in the house. Such a great feeling to know that we are protected either home or away. The app is super simple to navigate. Will definitely tell friends and others about it.

The reason is was not explain on each item. Just salesman picked. Install guy did not finish install before you take money right before install wasn’t even finish. I am a person that takes a person word and sales and return to finish install. I had issues with the thermostat and to be on hold not good.

Customer care is great. My salesman was Derrick and he did a fantastic job explaining all the details and answered all my questions. 20 min. after I sign the contract the technician was at my house setting up everything. Really good job. Just a tiny complaint tech did not check batteries from the sensor. It's already telling me I have low battery. But great service.

Had no problems with the explanations and showing of system. Went through all of the things I needed to and who to contact with any problem. I really were ecstatic with the lifetime warranty and the reduction of bill in five years and the fact that you do not go up on bill.

This service is so far so good! Real easy setup, Jeffry our rep was great and Antonio the Tech was great as well! I’m already recommending people I know as we speak. Would love for them to have this service!

I am glad we did this. I just wish we had little more time to think about it since I have been burned so many times by other companies. I am little bit skeptical when the product and offer sounds too good to be true. This was good experience and I hope it stays that way.

Very good teamwork. You have same day install. Very knowledgeable about the crime activity in my area and current events in your industry. Not fond of the door to door during pandemic and it appears Zach needs a mask. The tech came with a mask and wore it throughout his time in my home.