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Vivint Reviews

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About Vivint

Vivint is a home security and smart home automation company founded in 1999 and based in Lehi, Utah. It designs integrated security systems with professional installation, professional monitoring and control through its mobile app. While Vivint stands out for equipment quality and whole-home automation, shoppers should review contracts carefully, especially around billing issues, cancellation policies and customer service complaints.

Visit www.vivint.com
Pros
  • Fully customizable systems
  • Compatible with Google Home and Google Nest
  • Useful mobile app
  • Helpful sales reps
Cons
  • Professional install required — no DIY option
  • No trial period
  • Professional monitoring required

Vivint Reviews

Over 25k reviews since 2012

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    How do I know I can trust these reviews about Vivint?
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    Page 15 Reviews 2435 - 2635
    Staff

    Reviewed Aug. 20, 2025

    I just switched over from ADT to Vivint so I really haven't gotten the full experience yet. But I already love their set up and what they offer. Installation happened in one day and technicians were polite and explained thing thoroughly.

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    Customer ServiceTechStaffReliability

    Reviewed Aug. 19, 2025

    I called Vivint on a Wednesday and they sent a technician out on Saturday. The technician was great. He told me exactly the security equipment that I needed to secure my home and feel safe. He installed the equipment and showed me how to use it. I feel safe and I’m sleeping well with the alarm/stay feature. Thank you, Vivint.

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    StaffEase of Use

    Reviewed Aug. 19, 2025

    I chose Vivint as it was listed as #1. I am so glad I did. I have a great system I can afford and nothing extra that I don’t need. They work with what is best for you and your budget and do not try to sell you extra stuff you do not need. Daniel installed my system and went through everything step by step. It is very user friendly even for my generation! Daniel was very professional and courteous. He was patient with my questions and explained everything thoroughly. I could not have received better service! Best of all I feel safe and secure in my home! Sandy **

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    TechSales & MarketingStaff

    Reviewed Aug. 19, 2025

    The installation was great except I wanted the camera floodlight 1/3 of the way across the driveway and they installed it less than 25% of the way across the driveway. I contacted the sales rep and he said he would get it taken care of and I was okay with paying the $75 if need be after spending $4,000 on equipment but have not heard back since. Once they have your money good luck with any issues

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    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2025

    Fantastic job thank you! Very professional and installation was very quick. Explained everything thoroughly and was very nice and energetic. Answered all of my questions with zero confusion. I will recommend to everyone I know.

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    Sales & MarketingOnline & AppStaffEase of Use

    Reviewed Aug. 19, 2025

    Installation tech was professional, knowledgeable, and friendly. He worked efficiently and cleanly. We are happy with the final product. We love the easy access through the app and all of the customizable options.

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    Staff

    Reviewed Aug. 19, 2025

    My installation was great! Jonas was Very nice gentleman. He was on time. Answered all my questions and helped us work thru the system. I love it! I definitely would recommend this system to everyone.

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    Punctuality & SpeedStaff

    Reviewed Aug. 19, 2025

    The technician did a great job! He was fast and efficient. I would recommend him to everyone looking for home security services. He gave us all the information and was knowledgeable on the devices he set up.

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    Customer ServiceTechPrice

    Reviewed Aug. 19, 2025

    DONT USE!!! Horrible!! I have been taken advantage of for months and now they a trying to get more money for no services They like to get into contract to ruin your credit if you don't pay. Their customer services is outsourced of the US and makes communication HORRIBLE.

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    Coverage

    Reviewed Aug. 19, 2025

    The installation went over fairly easy. I wish we could've gotten coverage with garage lighting though we were told the distance from our house to our garage was over the range and garage coverage played a big part of why we even wanted the system.

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    Staff

    Reviewed Aug. 19, 2025

    Amazing, technician was very helpful, knowledgeable, and professional, along with the support assistance with the operator, my fiance and I are very impressed with how clear the clarity is on both of our cameras.

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    Staff

    Reviewed Aug. 19, 2025

    I had my security system installed today by DJ and it was such a great experience. I am new to the home security as I just purchased my first home. DJ was amazing in explaining all the different options, equipment, and monitoring that was available. He answered all my questions and was very attentive and truthful, especially about the monetary aspect. I can’t comment on the Vivint security on a monthly basis as I just started but if it’s anything like the installation process, I’m sure I will be very satisfied. I was going back and forth with just using the Ring system that was already installed vs resetting and using Vivint, and I’m so glad that I went this route. If you’re on the fence about using Vivint, I’m telling you from my personal experience, go with Vivint and ask for DJ if you’re allowed to. He was amazing!!

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    Punctuality & SpeedStaffReliability

    Reviewed Aug. 18, 2025

    We had a great experience with Patrick ** installing the alarm system. Patrick is very professional and masters what he does. Everything was installed very quickly and we received detailed instructions on how the system works. We feel happy and safe with the new system and the customer experience was great!

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    Staff

    Reviewed Aug. 18, 2025

    Very friendly employees. They completed the job in a timely manner. They were able to answer any questions asked and explained every detail of their job as they did it when asked. Overall I was satisfied with their work.

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    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2025

    Great all around and quick set up. Unlike competitors whose Equipment failed within a few days Vivint equipment is top notch. The gentleman who helped was quick, straightforward and didn't try to hide anything.

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Aug. 18, 2025

    I was a Vivint customer for over 3 years and then sold my home. I called to have them cancel my account and I moved to another state. Many months later, they are calling and texting me telling me that I have a balance due. I discussed the entire situation and they agreed to clear my balance, and install a new system at my new home. We scheduled the installation, only for Vivint not to show up. Two months later, they are calling and texting again saying that I owe a balance. I regret ever agreeing to go with Vivint. Their customer service is substandard and flippant at times. They had a chance and they basically told me how much customers are valued with Vivint.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2025

    Installer did a wonderful job informing me how to operate equipment and the work looks very clean and I will definitely be referring him to my friends and family who could benefit from the system. His name is Quan ** and phone number **.

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    Staff

    Reviewed Aug. 17, 2025

    Helped to show how safe we would be especially when at work and elderly mother here at house. How cameras show more of yard front and back for safety. Christian was friendly and fun to talk with about process

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    Punctuality & SpeedStaffTimeliness

    Reviewed Aug. 17, 2025

    Everyone was very professional, yet personable. Installation was surprisingly fast and done on the same day as getting the service. We loved the on person tutorial on how to use our new equipment. Great experience!

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    Sales & MarketingOnline & AppStaff

    Reviewed Aug. 17, 2025

    I have only been using the product for less than 24 hours but so far I've been pleased with everything. The sales and installation staff were pleasant and knowledgeable. I like being able to access my cameras via the app and not worry about storing the info. I also love the spotlight/camera that was installed. I feel like this product is going to give me more peace of mind, especially when I am away from home.

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    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed Aug. 17, 2025

    Love my system. Very clear vision. The sound everything is great. From the installation that was so quick and how the installer explained everything so easily. It's a great choice to feel safe away and when you're home.

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    Reviewed Aug. 17, 2025

    Love my Vivint security system. Makes me feel very comfortable when I’m sleep or away. I can turn it off from the car when I’m bringing in the groceries or when I’m leaving to go to work if I forgot when I left my home.

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    Staff

    Reviewed Aug. 16, 2025

    Billy was extremely kind and very efficient in getting our home set up with security. He made sure the installation was neatly hidden and easily accessible. 10/10 would recommend. Looking forward to getting more equipment.

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    Staff

    Reviewed Aug. 16, 2025

    Professional and explained everything and good equipment, good service. I would recommend it definitely to anyone for needing security for to their home. That's all I have to say, just typing to reach the

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    Camera & VideoStaffSmart Devices

    Reviewed Aug. 16, 2025

    The installers were great and very informative. I will definitely refer Vivint to friends and family. The product is awesome. I love the smart hub and my doorbell camera gives a wider view than I expected!

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2025

    Very easy set up process & installation, James was awesome and very helpful with the set up! My son thought he was cool, didn’t cry on the visit and wasn’t bothered by the little noise he made with installation… Lol! Made sure to leave contact for further help. Glad we chose this company - great service!

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    Punctuality & SpeedStaffTransparency

    Reviewed Aug. 16, 2025

    Installer was informative, respectable and fast install. The system is easy to work and give me a better peace when I'm away. Very updated system and the technology is a great feature to have and set of comfort at home.

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    Punctuality & SpeedStaffEase of Use

    Reviewed Aug. 16, 2025

    We recommend Vivint! It is easy to use and Mya was exceptional in explaining everything. The crew that set up everything were friendly, professional and made the set up fast. Everyone that we had contact with was great.

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    Staff

    Reviewed Aug. 16, 2025

    In a nutshell, Tech was polite, courteous, respectful, very patient and most of Knowledgeable. He took the time to trouble any errors. Also explained every in detail which made things much less complicated.

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    Customer Service

    Reviewed Aug. 16, 2025

    Great customer service, appreciate the reassurance. I would definitely recommend to my family and friends. I think the service is awesome so far. I would appreciate more service in the future for sure.

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    TechSales & MarketingStaff

    Reviewed Aug. 16, 2025

    There were four guys assigned to our security project. Our first contact consisted of sales, there was an electrician and two installers. The debris from the install of the system was minimal and they kindly offered to vacuum it up. After the install, we were given detailed instructions on how to use the system. After the install, the salesman came back to make sure we were satisfied, give another brief overview and answer any final questions. We could not be happier with our purchase!

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    Verified purchase
    Customer ServicePriceStaffRatesTransparencyHonesty & Transparency

    Reviewed Aug. 16, 2025

    I love my Vivint security system. A family member referred me and my roommate. Speaking to the person on the phone about purchasing the system honestly was not the best. He didn't really give us all the information about the system. He just gave us a package and the details and the price. However, because of my roommate's and I desperation we got it. Now, here is what sealed my confidence after purchasing the system, David F. He was our Vivint guy who set everything up for my home. He gave us all the information and breakdown on our options, even a protection plan that I didn't know existed.

    Love love loved David F. Because of him and his transparency with everything, that's what gave me the confidence to stick with Vivint. I highly recommend. 👌 The set-up was easy and simple, he made understanding our system easy-peasy. Dave F. even answered every one of my answers. So thank you Dave F., for your patience, transparency and for being great.

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    Camera & VideoTech

    Reviewed Aug. 16, 2025

    Mike came over to my house, before he even stated to talk to me, Mike already had my house mapped out for where he thought my cameras should be installed. Mike was spot on with his recommendations. I had a different idea of where I wanted the cameras to be installed, but Mike’s recommendations were much better than mine. After the installation Mike explained how each camera would operate. I was so impressed by what was done, I can’t stop talking about what an awesome job he did. Thank you for your expertise Mike, it was much appreciated!

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    Staff

    Reviewed Aug. 16, 2025

    They were very professional. They explained how the system worked. We picked the exact type of devices I should have for my house. I was extremely satisfied with the whole process. I would recommend them to my friends and family.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2025

    Installation went smoothly ahead of schedule! Austin S. was a good technician, very polite and was willing to answer all my questions. Nice features to be able to open the garage door and front door remotely and the camera views are nice.

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    Punctuality & SpeedStaffReliability

    Reviewed Aug. 15, 2025

    The technician was very knowledgeable, courteous and helpful. He install all the sensors and equipment very quickly and took off our old equipment, cleaned all the areas where the drilling machine made a dust.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2025

    Our installer was early and ready to go. Very polite and friendly. He was also very professional about what he was doing. He was thorough on the installation of cameras and door locks. Explained the system to us and helped us be comfortable with the system.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2025

    David was great! Very communicative and professional. He even showed up early, which I really appreciated. I couldn’t be there in person to sign the documents, but he made the process easy by letting me complete everything via text. Everything went smoothly, and we love our system!

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    CoverageSales & MarketingMaintenanceStaff

    Reviewed Aug. 15, 2025

    I love that they give discounts if we make it convenient for their installations, etc. Jared was friendly and thoughtful. He looked for solutions to the issues facing him in our weird old house instead of asking us to fix it for him. That’s a huge deal to me as a renter and fellow professional. Get this guy to Disneyland!

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    Verified purchase
    Customer ServiceContract & TermsCamera & VideoCoverageTechPricePunctuality & SpeedMaintenanceStaffSmart DevicesTimeliness

    Reviewed Aug. 15, 2025

    I recently had Vivint install security cameras, a doorbell camera, and a thermostat in my home. The team was professional, and the camera system itself works well, providing the security coverage I was hoping for. However, the thermostat installation was a serious issue. Vivint installed a unit that was incompatible with my newer Lennox HVAC system, and the wiring was done incorrectly—missing several essential connections. As a result, my air conditioning completely stopped working, leaving me without cooling during 99°F outdoor temperatures and an indoor temperature of 96°F. I had to urgently purchase a portable AC unit just to stay cool overnight until my HVAC company could replace the thermostat the next day. This emergency fix with purchasing the portable ac was one cost, but the replacement of the new thermostat, cost me an additional $1,917.

    I strongly urge anyone considering Vivint’s thermostat installation to first consult with their HVAC provider. Their technicians may not be familiar with newer systems, and improper wiring can lead to serious discomfort, safety concerns, and unexpected expenses. Additional concerns: I believed I had requested an extra camera for one side of my house, which was not installed or included. I plan to follow up with Vivint to resolve this. My home is a standard ranch-style brick house with a typical roof, yet the team was unable to run wiring through the attic. Instead, they routed wires along interior walls. While they mentioned using tracks to conceal them, the final result is unattractive and unfinished.

    I’m now considering hiring licensed electricians to redo portions of the installation to ensure everything is safe and up to code—adding even more cost. While I’m happy with the camera system’s performance, these issues have made me question the overall quality and safety of the installation. I hope others can learn from my experience and take extra steps to verify compatibility and installation standards before moving forward.

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    Staff

    Reviewed Aug. 15, 2025

    I thought these two young men were very respectful and sincere. The salesman Chris was very thorough and got right to the point. The install tech Matt was in and out of the installation process within 45 minutes. Great experience with those fellas. 💯

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 15, 2025

    Great customer service, very knowledgeable, professional and courteous. From the moment I sign up to installation was literally hours. We enjoy our interaction with both the salesperson who was very helpful in answering all my questions to the installer who was very easy to work with and knew what he was doing. Looking forward to a great journey with this company.

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    Staff

    Reviewed Aug. 14, 2025

    No pressure, I felt comfortable, friendly and professional. All my questions were answered. The tech. was very professional and answered my questions. He walked me through the set up and explained what he was doing, very efficient as well.

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    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2025

    Very professional would recommend to anyone to use their system. Very helpful and will walk you through every step of the way. Quick installation and very neat and no damages. Love the new system with all its features.

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    Verified purchase
    CoverageTechSales & MarketingOnline & AppStaff

    Reviewed Aug. 14, 2025

    Vivint sales are horrendous! Buyer beware, Their contract states that you have 3 days to cancel but the sales rep never provided a time or it has to be with a specific department to cancel. All the rep states, if unsatisfied with the product they can be contacted any time. Failed to fully explain the the "buyout" is only 1000.00 and doesn't exceed over that amount. Tried several times during that 3 day cancellation period to cancel but never was able to speak an actual person. I have text poof of chat on the website with a rep name Sheryl G that was way before 12 midnight to cancel. After finally being able to speak with a rep on Wednesday at 5:43 am to get this going, they try to coerce you into keeping their product. Finally able to speak to the supervisor in "loyalty department" for a review on this issue. Never will recommend this company to anyone.

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    TechSales & MarketingPunctuality & SpeedOnline & AppStaffBilling

    Reviewed Aug. 14, 2025

    I like the promise of my monthly payment will never go up unlike other services after contract then there’s a spike in your bill. Very professional from sales guy to the installation professional. On time for appointment and did and amazing job walking me through the process, how to use the system, set up and utilize the app.

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    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenance

    Reviewed Aug. 14, 2025

    We were required to obtain a home security system to continue our home insurance coverage through The Hartford. After checking reviews, we had a Vivint security system installed. The people who installed it were capable. When we had a problem with a water detection part, they replaced the part but we had to pay for postage. When we switched from The Hartford to Allstate, the security system was no longer required. I placed a call today to cancel service (the only way to cancel Vivint) and paid per the contract 50% of the remaining charges. It took 70 minute on the phone to pay $110 to cancel the service. This business model is absolutely terrible! Although the service may be good, we never activated it. The cancellation policy experience was so bad that we will never return to Vivint although we own the equipment. Look somewhere else if you want a service-related company.

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    Punctuality & SpeedStaffEase of Use

    Reviewed Aug. 14, 2025

    Everything is super easy to use and installation was quick. My installer Mr Troy ** was amazing, super friendly, knowledgeable and informative on products or questions I had. Will highly recommend to a family/friend looking to get Vivint services at their home or business.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2025

    Zack (sales rep) was very thorough in explaining everything down to the cost of everything and how much we saved. His tech guy (Mark or Matt) was quick in installing everything. So far, I am pleased with the whole process and the products.

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    Staff

    Reviewed Aug. 14, 2025

    I just got my service last night so I don’t have any experience with it. But the salesman was very helpful and answered all my questions. The installer started setting everything up almost immediately. After a few hours he was done and he helped me with the setup and answered most of my questions. I am very happy with the installation and setup. They incorporated my garage door application into my new service and my A/C service as well. I’m looking forward to using my new system and I highly recommend Vivint.

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    Customer ServiceTechSales & MarketingOnline & AppStaffReliabilityEase of Use

    Reviewed Aug. 14, 2025

    I’d read some negative reviews about Vivint and was hesitant, but my experience has been genuinely positive, and I’m glad I gave them a shot. After moving into a new house, I wanted a security system that felt modern and reliable. Vivint’s setup was impressive—their technician walked me through the smart cameras and doorbell, and it’s been seamless checking on my place from my phone, even when I’m traveling for work. The app is intuitive, and the alerts give me peace of mind. The only issue is the contract feels a bit long for my liking, which knocked off a star. Still, their system has been a real asset for keeping my home safe!

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    Camera & VideoStaffEase of Use

    Reviewed Aug. 14, 2025

    Had such a great install tech today! Explained everything and installed everything while I was working. Very easy for me. Tech was a nice friendly guy! No issues with the system. Monitor is easy to use and and doorbell camera is great!

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    Customer ServicePriceStaffRates

    Reviewed Aug. 14, 2025

    I decided on Vivint security system after doing my research online then spoke with a few companies and Vivint stood out. The customer service representative literally helped me step by step, showing no frustration or irritation when I didn’t understand something. Patience and kindness goes a long way. Especially when the person you’re talking to has dementia. The gentleman that installed the equipment was the same. Even gave me a beautiful compliment acknowledging my kindness towards him. No matter what, I didn’t understand or how many times he had to repeat himself, he did it graciously. The prod, service and pricing was worth the choice. Highly recommended.

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    TechPunctuality & SpeedStaff

    Reviewed Aug. 13, 2025

    Vivint took good care of us. Josh ** helped us build out an amazing system for our new home. Worked out all the little details and kept in touch throughout. Alex came out and installed the full system quickly and without any hiccups. He walked us through all the features and made sure we were perfectly taken care of!

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    Customer ServiceSales & MarketingStaffSmart DevicesReliabilityEase of Use

    Reviewed Aug. 13, 2025

    One of the standout features is the intuitive mobile app, which grants users complete control over their security systems, including real-time monitoring, remote management, and automation capabilities. The integration with various smart home devices enhances convenience, making life easier for homeowners. Customer service is top-notch, with a responsive support team available to assist with any concerns. Vivint’s commitment to quality and customer satisfaction is evident in their proactive approach and dedication to keeping homes secure. Overall, Vivint is a highly recommended choice for anyone seeking comprehensive, state-of-the-art home security solutions that combine convenience, technology, and reliability.

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    Verified purchase

    Reviewed Aug. 13, 2025

    THIEVES! THEY WILL NOT LET YOU CANCEL. LIARS AND THIEVES. INCOMPETENT. I HATE THIS COMPANY. When he refused to cancel (after my FOURTH attempt), he started talking to me about my "tone of voice". I HAD IT!!@ Don't use this company. They will INFURIATE YOU. You'll need a new keyboard by the time you're done trying to cancel.

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    Customer ServiceTechSales & MarketingRefunds & PayoutsStaff

    Reviewed Aug. 13, 2025

    Do not buy from this company, it is a scam!!! They put you in a 5 year contract to pay for equipment and regardless if it’s working or not you still owe. I had problems with my backyard camera for approximately a year and half. They would keep me on the phone for hours trying to convince me to buy more products but never did send a technician. I got so frustrated with them and continued asking for them to cancel my service, they wouldn’t cancel after begging them for hours! I actually had to call my bank in order to cancel my card!!! Please do not mess with this company. You’ve been warned!!

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    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Aug. 13, 2025

    Excellent to do business with. Scheduled install, came out and no worries. Needed new home security system with cameras on outside of cabin. Installed exactly as requested. Playing with app can see outside cabin and locked/unlocked both doors. Way cool from a technical stand point.

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    Contract & TermsStaff

    Reviewed Aug. 13, 2025

    Jacob ** and the young man that did our installation was top notch professional. They made sure I understood the terms and agreements and also ensured I knew how to operate the system and very comfortable. You all could not have come at a better time and I will definitely refer my family.

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    Punctuality & SpeedTimeliness

    Reviewed Aug. 13, 2025

    Thanks to Jack I was able to get approved and have my equipment set up the same day. The installation went really fast and quickly. Now that I have Vivint I don't have to worry much about myself and my children's safety.

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    Staff

    Reviewed Aug. 12, 2025

    The technician that came to our house was polite and professional. He handled everything well and answered all questions thoroughly. It was a pleasure having him do our install. Would work with him again if given the opportunity.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2025

    The installation was quick, easy and seamless! My installation specialist was super polite and made it easy to understand the SOP of Vivint products and services for protecting/monitoring my new home!

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    Customer ServiceCamera & VideoMaintenanceStaff

    Reviewed Aug. 12, 2025

    We had ADT, and after 3 calls to fix their faulty equipment, we called Vivint and switched to them. Once they were told we were cancelling they then wanted to send out someone to look at the system. Vivint installer was on time, polite and professional. Showed us how to work the system, and made sure we were comfortable using the new system. Love it, it is so simple and the cameras are awesome.

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    Sales & MarketingOnline & AppEase of Use

    Reviewed Aug. 12, 2025

    Great experience from sales to installation. Recommend highly. I am happy with the entire process. I will definitely recommend to friends and family. The app is super easy to use also and the entire process only took 45 minutes.

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    Punctuality & SpeedStaffTransparencyTimeliness

    Reviewed Aug. 12, 2025

    It’s our first time we get a camera service and we loved our agent that helped us. Alex explained everything with absolute patience and gave us options. Process was super quick and we had everything installed the same day. Our technician explained to us and ask where we wanted everything. He was quick and he did a great job by keeping everything super neat. He helped me set up on my app and explained every single button and its purpose. Gave me some examples and asked if had any questions but with all the explanations didn’t have any. Now we feel safe in our new neighborhood!

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    Staff

    Reviewed Aug. 12, 2025

    Had a great experience, he was courteous, and very professional at all times. He took time to explain things, show me how they work, change the battery in my smoke alarm that was beeping like crazy and being short didn’t help. Thanks.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 12, 2025

    My sales rep was friendly and knowledgeable. Explained everything in detail. Ran into a few snags with install because I live in an older home. The technician was professional and helpful during installation and showing me how to navigate my new system. Enjoying my new system and peace of mind knowing my family is safe.

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    Punctuality & SpeedStaff

    Reviewed Aug. 11, 2025

    The work was professional, done with precision and cleanliness. No disturbance to my routine while the work was done. It was a fast and accurate job. Everything I wanted accomplished and even more. Tonight will be the first night in a long time I truly feel safe. My technician was respectful advising and considered all options that suit my needs. I will recommend VIVINT to anyone as the best home security you could ever hope for! Thank you.

    Rosa

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    Staff

    Reviewed Aug. 11, 2025

    Great and very professional, well-organized and explain. Went over information on how to use system and help explain emergencies issue, help set pin and download app, showed camera features and etc. Everything went well

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    Staff

    Reviewed Aug. 11, 2025

    I had Vivint years ago and the service is still top notch. Not to mention their technology surpasses the competition. My technician was very thorough and went over everything I purchased with detail. He recommended the products that would benefit me most.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Aug. 11, 2025

    We are extremely pleased with our whole experience. The rep on the phone worked with our needs/wants to create the perfect system. The price was great! The install looks amazing and the system is super easy to use. Everyone was knowledgeable and professional. They explained the entire process from quote to install to everyday use. Highly recommend Vivint!!

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    Camera & VideoStaff

    Reviewed Aug. 11, 2025

    I am so grateful to have this service. I don’t want to know what might have happened without our outdoor cameras and spotlights. The service has proven helpful time and time again. Unfortunately I can’t add the full video, but you can see the robbers approach our house and how the spotlight flashes on them and scares them off. Thanks to VIVINT, me and my family can rest a little easier knowing our service works and is always watching, even when we’re not.

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    Punctuality & SpeedStaffEase of Use

    Reviewed Aug. 11, 2025

    This was actually my 2nd time using Vivint. I had Vivint on my first home. Love it! The products are user friendly and the installation is always quick. I’ve already recommended them to 3 of my neighbors!

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    Staff

    Reviewed Aug. 11, 2025

    Everything was done with total professionalism, every aspect explained clearly and in detail. Installer Travis ** made sure I was comfortable operating the devices. It wasn’t easy given the noise distractions of installation of solar panels being done simultaneously.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffBillingEase of Use

    Reviewed Aug. 11, 2025

    While Vivint has a decent product it definitely comes with its share of negatives. We had Vivint Service for a few years and then added on our home. When we had the tech come out (because it is not self user friendly and requires a tech) he said we had to upgrade the main screen/board to add more than 2 cameras. At this time, the cameras we had, the clarity was not very good. So we added the 2 cameras and continued service. A year or two later in 2023 we wanted clearer cameras and went with Ring & Reo to get the most for our money and tossed the old Vivint technology in the trash. Called Vivint and cancelled service (or so we thought). They said it has to run until September 2024 per our contract. Okay whatever! Not good but if we had a 3 year contract ok.

    Fast forward to today, still getting billed monthly (no bills come email or mail) and today I called again to find out this thing is still on a month to month loop even after contract expiration & termination! What a scam! I called to cancel service again today 1 year later (50 minutes of my life I will never get back). It said the call would be recorded. Okay how about the other call we made to cancel 1-1/2 years ago, was that not recorded? The Rep today said they could not credit (even though we do not have the hardware or service) and would get one more monthly bill! What a horrible company! Do not contract with this company! These loop contracts are such a scam! How about as a company just do better!

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    Sales & MarketingStaffTimeliness

    Reviewed Aug. 11, 2025

    We are currently very unhappy with Vivint. The sales guy (Zac) came and got our business and then the installation guy showed up at 9pm. He worked for an hour and said that he would be back on Friday, Aug 1st (10-12 noon) to finish installation and guide us thru setting things up. Then we were told that Vivint would come on Monday, August 4th between 10 and 12 to finish and then the next day as well. Yesterday, we got a text at 10:14am saying that someone would come between 10-12noon. That never happened. So we have a panel installed, no cameras or lights, and $1.60 taken out of our checking account. We need answers and we need the job completed. Jennifer **

    Jennifer **
    Kent **

    **

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    Staff

    Reviewed Aug. 10, 2025

    Our installation technician was very helpful and super friendly, answer any and all questions and concerns we had. Informed us on his plans of how he would tackle to install. Couldn't be happier. The system gives us peace of mind at home or away.

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    PricePunctuality & SpeedStaffEase of UseRates

    Reviewed Aug. 10, 2025

    Representative & John the Installer very professional. They explain & answer all your questions & Concerns. The equipment was installed super fast & the panel super easy to learn. The price is super affordable.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 10, 2025

    The technician and sales men were very kind and professional. They answered all my questions. Sales man returned later to guide me through the app and settings to make sure I understood how to use it. He left me his information in case I have questions in the future.

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    TechSales & MarketingRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 10, 2025

    Ray, our salesperson/technician, was very professional and extremely thorough when reviewing our contract. He made sure we weren’t paying for anything we didn’t need and explained everything clearly. Most importantly, he made our house feel secure and helped us feel safe. He took time to ensure we understood how the security system works. His honesty and attention to detail were truly appreciated.

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    Punctuality & SpeedStaff

    Reviewed Aug. 10, 2025

    From the salesman to the installation, your company is fast, friendly, and efficient. I would recommend your company to friends. The installation was quick and your installer, Delvin, was very knowledgeable and cleaned up after the installment. Very impressed..

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    Staff

    Reviewed Aug. 10, 2025

    I had no idea of this company and two friendly gentlemen came up to my door. We sat and they explained the whole product/services and showed me what that would look like. It felt good to learn of an advanced security system that will work to protect your home and family. My family and I are so excited about this system. Within less than an hour the technician and electrician were in our home and doing an installation. We are so grateful to be with this company and are positive about the security and our future with them

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 10, 2025

    Very professional, fast installation. Very knowledgeable about the company's products and the pricing options. There were so many products to pick from. We’re so excited for all the cool new features to our home!

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsRatesHonesty & Transparency

    Reviewed Aug. 10, 2025

    We were told one price of 25 then charged 975$ with no refund. Then told they buyout our contract but it's to a limit. Overall not happy with the hidden fees and false promises. Now just to wait and see if we even get a response for our cancellation notice since the reviews for cancelling and customer service are horrendous.

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    TechPunctuality & SpeedStaff

    Reviewed Aug. 10, 2025

    Guy at the door, Damien was nice and helpful. Trey, the technician was fast and efficient. Glad to get out of ADT contract, and for less per month using Vivint from now on. Month to month is the way to go!

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    Staff

    Reviewed Aug. 10, 2025

    I received very professional and friendly service. The options were explained in an easy to understand way that helped me in deciding to switch services. The technician installed all the equipment in a timely manner and showed me how to operate it in easy to understand terms. I was very pleased with the entire service.

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    Punctuality & SpeedStaffBillingTimeliness

    Reviewed Aug. 9, 2025

    Franco came to my door and was great! He was knowledgeable and helped me choose the features for my home. I had a same day installation with Abby. She was quick and responsive to my questions. The monthly payment is reasonable and the add-on incentives were a major perk.

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    Staff

    Reviewed Aug. 9, 2025

    Very happy with my installation experience. Extremely professional and efficient. Instructions on the system were very clearly given. Would highly recommend Vivint for anyone looking for a home security system.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2025

    Horrible services altogether. Go with someone else. Horrible install and customer service. Had to redrill the cameras twice just to still have them not right. Panel sensors falling off even before the technician leaves. Wires hanging out. Go with someone else.

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    Customer ServiceTechSales & MarketingStaff

    Reviewed Aug. 9, 2025

    I see the value in the product and I’m grateful for it. However the salesman was very unprofessional. He was extremely pushy and aggressive. The first time he came he walked into my kitchen where I was cooking. Instead of taking a seat on a chair. (my partner let him in) Super weird and was right next to me as I was cooking. Very uncomfortable experience. Not only that my partner's credit isn’t good so when they ran mine he got cocky and his responses became inappropriate.

    I asked a question regarding how the credit check works and he told me “you don’t need to know that” extremely dismissive! Then proceeded to say “actually it is a valid question”. How rude, any question I have is a valid question. If you don’t know the answer to my question just say that. I was having a bad day and him invading my space in the kitchen, his weird snappy comments led me to pulling my partner aside and having a conversation about this person’s actions.

    We came back out and I told him how I felt. I’m not happy the way I reacted but he really pushed me to my limit. I told him to please stop with the snappy comments. I’m very disappointed we gave him the sale and wish it was a different salesperson. The product itself is great and something my partner has been wanting to have installed so he’s excited about this. He also mentioned at the end before he left the salesman asked “Is she **?” What does my race have anything to do with this??? Weird, inappropriate, maybe even discriminating.

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    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2025

    Ragen stopped by and he's a very good salesman. I purchased a system from him. He knows his product well. Then Quntin came within the hour and did an amazing job installing. Both young men took their time and made sure I understood everything. 2 wonderful young men. Thank you.

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    Refunds & PayoutsBilling

    Reviewed Aug. 9, 2025

    I was paying about same for other system. VIVINT cameras have better imaging. I will initially pay more upfront but after equipment is paid my bill will be about half. Easy and efficient installation. I would highly recommend.

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    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2025

    The installation was quick and easy. The salesman and installer was great and very professional. I want to thank both of them for being so courteous. They are both great individuals and are a real asset to your company.

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    Punctuality & SpeedStaffSmart Devices

    Reviewed Aug. 9, 2025

    What an awesome company. Our salesman Zac was just great. Very personable, knowledgeable, and helpful. He explained the set up and everything to our understanding and got us taken care of quickly. James, the install technician was just as good. He walked me through the best place to put our cameras, hub, and light. Also a knowledgeable gentleman. We are so happy with our new Vivint home security system.

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    Customer ServiceSales & MarketingStaffSmart DevicesTimeliness

    Reviewed Aug. 9, 2025

    I definitely recommend Vivint. The technician was very knowledgeable. Everything is working great! The camera's range is really good. I feel confident in this security system to protect my family at this point. I love all the settings to customize it. And love that it’s not reliant on WiFi. The sales rep was awesome as well. They made sure I was confident in my choices and how to work the system before leaving. They followed up the next day to make sure all was working.

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    Staff

    Reviewed Aug. 9, 2025

    My experience was top tier. Would highly recommend it to anyone who wants to secure their home. I was recommended by my mom. She’s been a customer for over 5 years. So I was happy to have her help. TY.

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    Customer ServicePricePunctuality & SpeedBilling

    Reviewed Aug. 9, 2025

    I felt like this was a good deal but then realized there are much better ways to go. The equipment is far too expensive. In less than 48 hours I faxed and emailed my cancellation. Confirmation by email and phone. NO one will call me back to schedule an uninstallation or pick up of this equipment. I now have to set up a stop payment through the bank. It's been 5 days and CRICKETS. Do better Vivint.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 8, 2025

    My experience with Vivint has been positive thus far. From the time I decided I would get a system to install was incredibly fast. The sales rep was knowledgeable and friendly as well as the installer. Installer went over system and made sure I was comfortable before he left.

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    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2025

    The technician did an excellent job, and she was really polite, they did a really great job and went above and beyond. They came right on time and did everything very quickly. I would highly recommend them again!

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    Sales & MarketingPunctuality & SpeedStaffSmart Devices

    Reviewed Aug. 8, 2025

    Vivint’s setup process is quick, easy, and professionally managed to ensure a smooth start for homeowners. After a brief consultation, a trained technician installs all devices—such as cameras, smart locks, and sensors—typically within a few hours. The system arrives pre-configured for faster installation, minimizing disruption to your day. Everything connects seamlessly to the Vivint Smart Hub, allowing centralized control and real-time alerts through the mobile app. The technician also provides a walkthrough and training to make sure you’re comfortable using the system from day one. Vivint’s hassle-free setup makes home security simple and efficient.

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    Customer ServiceContract & TermsPriceMaintenanceStaff

    Reviewed Aug. 8, 2025

    Superior technology but lacking in customer service. Camera went out in the first month with a 27 day estimate for technician to fix. Was told I could revert to my original system but was not told they would not perform the switch. Cost me $250 to revert back.

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    Staff

    Reviewed Aug. 8, 2025

    Thank you to Vivint for making my home safe for our family! Gabriel was professional and knowledgeable! I am happy with both the products I purchased and the installation provided. Brady was also super helpful in creating the package I purchased.

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    Contract & TermsSales & MarketingStaffTransparency

    Reviewed Aug. 8, 2025

    From start to finish, my experience with Vivint exceeded expectations. The sales representative was knowledgeable, respectful, and took the time to walk me through every detail of the system and service agreement without pressure. It was clear he valued transparency and customer satisfaction. The installation technician demonstrated the same high level of professionalism. He arrived on time, handled the setup with precision, and patiently ensured I understood how everything worked before leaving. His attention to detail and commitment to doing things right the first time was greatly appreciated.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsBillingTransparency

    Reviewed Aug. 8, 2025

    I’ve never had a more frustrating experience trying to cancel a service. I was a long-term Vivint customer with a paid equipment plan—this wasn’t a lease or rental. I owned the system outright and left it with the house I sold six months ago as part of the sale. I made it clear to Vivint that I no longer live at the property, no longer want any home security service, and that the system was paid for and left behind for the new homeowners. Despite that, they continued to push me to transfer the account or install new equipment at my current residence. I repeated multiple times: I do not want new equipment. I do not want to transfer anything. I just want to cancel this subscription. That message was ignored.

    Instead of honoring my cancellation request, I was pressured to provide the buyer’s name and phone number—which I do not have—and even asked who sold the house for me, which is irrelevant. After 20 minutes on the phone, they still wouldn’t cancel. I was told I had to send an email to initiate cancellation—after already explaining everything in detail. For reference, the service number provided during my cancellation attempt was **.

    Vivint needs to make cancellation straightforward and stop putting the burden on customers to do their legwork. I should not be responsible for tracking down strangers just to stop being billed for a service I no longer use. I will not be recommending this company to anyone. Final takeaway: If you’re considering this service, be prepared for a smooth onboarding and a nightmare exit. I wouldn’t recommend it to anyone who values their time, sanity, or basic transparency

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    PriceRatesValue

    Reviewed Aug. 8, 2025

    Good cameras, enjoying the safety of my home. Outside and inside too. Will recommend to anyone. So far a great value for my price. Still need some time to get to know the systems and see if it's worth it but right now it is. Thank you to Gage ** for recommending what he could. We will be grateful to him

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    TechPunctuality & SpeedStaff

    Reviewed Aug. 7, 2025

    Vivint tech, Gary showed up on time as scheduled. Very professional and very nice man. He installed everything professionally and neatly. He explained everything about the system and showed us how to operate it. Thank you Gary!!

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    Customer ServiceContract & TermsCamera & VideoCoveragePricePunctuality & SpeedMaintenanceStaffBillingSmart DevicesReliabilityTransparencyTimeliness

    Reviewed Aug. 7, 2025

    We had been long term customers of Vivint for 9 years. We decided to transfer service when we moved to a new town. We asked about their ability to provide monitoring service in this new smaller town, they said they absolutely could, but informed us it would be best to purchase new updated device, which cost $1897, so we agreed. Their technician came and installed the new system on January 7th of 2025. We specifically requested motion sensors in specific areas and were told there should be no issues. As soon as the technician left, we started getting motion detector error messages continuously. We called the tech the next day and he suggested to change the batteries, which is weird since everything was just installed.

    We changed the batteries but continued to receive the same error messages. We also noticed the motion detectors were not working in the requested areas. The lights would not turn on, the garage door openers would not work, neither did the front door bell camera. We called the tech but he suggested to contact customer support to find out if they would send someone out. We called customer support and they had us on the phone for over two hours trying to troubleshoot the multiple issues, with no success. We asked to have a tech onsite, they asked us for three dates that could work with scheduling and would call us back, we never heard back. We called again at least a dozen time in the next three weeks letting them know the system was also not connecting to wifi, they tried troubleshooting with us on the phone to no success.

    The frustration kept growing and our patience level running thin, we called customer support and told them we would dispute the charge if they could not get someone out to fix the system, we were still given the runaround. After one month, we disputed the $1897 with the credit card company. They then started calling about payment, we told them we would resume the service if they could fix the system. Our credit card company allowed the dispute due to Vivint's no response.

    After three months of back and forth, we asked them to come deinstall their device from our home, they said they don't such practice and asked to give them a chance to fix it. They kept wasting multiple hours of our time on the phone but could never find a tech. Five months later, Vivint withdrew $1897 from our checking account, without our consent. We called them to let them know that action seemed like a fraudulent practice, but we were met with they're still trying to find a tech to send out to our home.

    We read reviews about some nightmares others have experienced, so we consulted with an attorney and was told a refusal to pay the upfront fee for the system could have them send us to collection. It was now end of July, we called them and let them charge us for the system, because they kept refusing to cancel the service, even though it has never worked. They even had the nerves to continue to charge us the $50 monthly subscription and have refused to deactivate the system. Their customer support only cares about reading scripts and making promises they never seem to be able to deliver. RUN from this company.

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 7, 2025

    The representative Josh was very nice patient and helpful. The installer was very Knowledgeable and fast and very polite while being very patient with my children and animals and prices are very fair and affordable.

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    Staff

    Reviewed Aug. 7, 2025

    The technician was very professional and kind. I have dealt with a lot of issues in the past when it comes to feeling safe, he helped put my mind at ease when installing the system and helping me learn everything there is to know about it. Thank you for that!

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 7, 2025

    Customer service was amazing, very fast and efficient. The app has every helpful features that are useful for everyday life. Could never go wrong with extra security in this day in age. Ten out of ten, would recommend to everyone!

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    Customer ServiceStaff

    Reviewed Aug. 6, 2025

    Knowledgeable and professional technicians! Techs explained everything in detail. They were professional and completed the installation in a timely manner. Techs were able to answer all questions. They were friendly and had good communication skills.

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    Sales & MarketingOnline & AppSmart Devices

    Reviewed Aug. 6, 2025

    Vivint is the top of the line security, surveillance and smart home system. The quality of the cameras and how everything works integrated with the app is very convenient. Our tech went above and beyond to explain everything he was doing, then after a long day of work, he stayed to educate us on all the features and functionality. He was so nice, I’d invite this guy and his family to dinner.

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    Camera & VideoStaff

    Reviewed Aug. 6, 2025

    The technician communicated well before and during the set up and worked efficiently. I love that I can arm the system from the inside while we are sleeping. The devices look very nice and I like that they will come uninstall and reinstall when we move!

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    TechPunctuality & SpeedStaff

    Reviewed Aug. 6, 2025

    The technician Vivint sent out was very helpful and he installed everything quickly. He did a very good job at explaining how to use the system and made the whole experience great! I would definitely recommend Vivint.

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    Timeliness

    Reviewed Aug. 6, 2025

    Really nice people. The company definitely knows what they are doing and it only took them a couple hours to install and they came the same day as well. I would definitely pick them over other security companies.

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    Punctuality & SpeedStaff

    Reviewed Aug. 6, 2025

    Installation was great! Technician stayed late to finish installation and then explained how to use the system. Overall happy about everything and the process. Switching from ADT to Vivint due to better product and service.

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    Sales & MarketingStaff

    Reviewed Aug. 6, 2025

    Our sales person, Koonar, was so kind and helpful. We had been thinking about switching security systems and he made that decision very easy. Our installation technician, Josh, was very nice and thorough, even took the time to show us several things and help pair our garage doors to the system.

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    Punctuality & SpeedStaff

    Reviewed Aug. 6, 2025

    Julian our salesman was very kind and personable. He explained everything thoroughly. Our technician was prompt and answer all questions and concerns we had. Would definitely recommend to family and friends.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 6, 2025

    I’ve been wanting to go with Vivint for a while. So glad I chose them!! Awesome profits and services. You will not be disappointed if you decide to go with Vivint. Easy, fast installation and the best customer service.

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    Sales & MarketingOnline & AppStaff

    Reviewed Aug. 5, 2025

    Marcial was an amazing and experience technician who was able to work with my chaotic hours this week and able to install my cameras and show me how to use the app. He was the goat for all the help he gave.

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    Punctuality & Speed

    Reviewed Aug. 5, 2025

    Fast and easy installation, system seems to work well, Victor got things done quickly and professionally. So far the equipment seems to be high quality as well so as long as it holds up I will be happy.

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    PriceStaffRates

    Reviewed Aug. 5, 2025

    Zane, my installer, was very professional and kind. He went above and beyond. Not only that he explained everything without me having to ask. Also, their prices are the most reasonable I’ve come across. I would definitely recommend everyone choose Vivint for your home security installation needs. Five Stars+!

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    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 5, 2025

    Quick, efficient & very informative! This being a new home, we feel very comfortable using Vivint to keep my family safe. Install was a breeze and setting up the app only took minutes, even got my garage door linked up!

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    Staff

    Reviewed Aug. 5, 2025

    Mr. **, came in and handled everything, explained everything he was doing, keeping me and my husband In the loop. That man need a Raise!!! I'll recommend him to anyone. 😍😍😍 Professionalism at its best!!

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    StaffEase of Use

    Reviewed Aug. 5, 2025

    Very friendly people. Install tech let me know exactly how everything worked, and answered any and all questions I had. The equipment itself is very good quality, and easy to use. Overall a very wonderful experience.

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    Staff

    Reviewed Aug. 5, 2025

    The technician was great. He explained everything to me, he cleaned up after himself. He was great. Thank you so much and keep up the great work. I will be recommending y'all to other needed customers.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2025

    Mr. ** provided excellent customer service during our equipment installation process. He was knowledgeable, friendly and helpful! The equipment purchased is high quality and I am confident it will provide years of excellent home security.

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    Customer ServiceCoverageTechSales & MarketingPriceBillingTimelinessSales Tactics

    Reviewed Aug. 5, 2025

    STAY AWAY. I was approached by a salesman that would not take NO for an answer. He kept pushing. He made the deal sound good, he told me that it would be 112.00 a month. Within 1 hour he had the system installed, and he discounted my ADT system. Although I had 3 days to cancel. He never once told me how much the equipment was, the next day after finding out that the equipment was over 4k, and my monthly payment was going to be a lot more then 112 a month, I cancelled. Then I find out they opened a charge card through Fortiva in my name to finance the 4k, I never authorized them to do this. I called to find out how long before they would come get their equipment, was told 30 days.

    When the salesman came out, I told them I was under contract, he told me they would buy out the contract from ADT, I owed over 2k, after they installed I received an email from them, that states the buyout would only cover up to 1k, not the 2k that I owe, so even more reason I cancelled with them. I called again, to have them come pick up their equipment still said 30 days, even though the charge card company will take their pmt before then. I never gave them any authorization to do any of this, and I had 3 days to cancel. They should have never installed anything until after the 3 days. Every time I called they kept offering me discounts for me to stay, I kept telling them no, I want to cancel. ADT, is reconnecting their equipment today, I will have VIVINT equipment in a box on the porch. These people need to stop being so pushy, and deceptive.

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    Sales & Marketing

    Reviewed Aug. 5, 2025

    Service was great, but I didn't like the fact they ran a credit check without my permission and did and caused a hard inquiry on my report. The young man told me the equipment was cober, and after his buddy installed the equipment, I saw a $3000.00+ fee. Other than the false advertisement, the service was great.

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    Sales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed Aug. 4, 2025

    This is the best service and equipment/set-up ever! From the sales rep to the person hooking up the equipment was nothing but professional. They were upfront with pricing, no hidden fees easy to sign up and verify all documents and information that was being presented to you. I would most definitely recommend this company to my family, friends, and colleagues. It’s just that amazing. I am definitely a customer for LIFE!

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    TechSales & MarketingStaff

    Reviewed Aug. 4, 2025

    Both the salesperson and technician were patient, knowledgeable, and professional. The technician actually swept up the areas where she installed the devices. I was impressed with their maturity. Five ⭐️s.

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    Contract & TermsTechStaff

    Reviewed Aug. 4, 2025

    Very capable and respectful, knowledgeable and accommodating and polite, very helpful with contract explaining and completion. Overall friendly. Willing to make an agreement with the consumer and negotiate.

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    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2025

    He explained everything to me in detail. He was very friendly and patient with me. He showed me how to use the equipment. He was very quick and understanding and answered all questions I had at the time.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 4, 2025

    Cody was excellent, he was able to provide clarity on where to put the equipment and how to operate the app. I’ve heard nothing but great things about Vivint's quality equipment, excited to finally have it at our home!

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    Camera & VideoSales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Aug. 4, 2025

    I am loving the equipment we got. Everything is so high tech. I love having all my cameras, and everything in one app. We got the door lock with our system and that is awesome. I love how if I put the code on the door lock it I arms the system. I also love how I can lock the door and unlock from the app and the panel. I love how the spotlight light follows and the deter is awesome. The installation was fast and very professional. The salesman was absolutely great. I would recommend this product to everyone.

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    Sales & MarketingHonesty & Transparency

    Reviewed Aug. 4, 2025

    Great sales guy. Not pushy and very honest. I told him what I was looking for and we built a plan! The installation techs were young which made me nervous AT FIRST and I hovered and they assured me and double checked things with me and set me at ease.

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    Staff

    Reviewed Aug. 3, 2025

    After coming off a long trip to our surprise the rep was at our door. We were just talking about changing our service and there he was! Everyone was very respectful and professional. The technician explained to me and my wife. Would definitely recommend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 3, 2025

    They left a hole in the middle of siding on the eve of our house. The technician who was installing system never informed us that he put the hole in. He said that he couldn't install there. He could have known that from looking inside the attic. Waiting for response from the claims department.

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    Sales & MarketingStaff

    Reviewed Aug. 3, 2025

    The sales rep Iziaah G was exceptional. Best rep I've ever come in contact with. He is intelligent, friendly, and knowledgeable. Steven, my tech did an amazing job! I love the products so far and having Vivint makes me feel safe and my home secure! Thanks Vivint!!

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    Contract & TermsCamera & VideoTechPriceRefunds & PayoutsStaffBillingReliabilityHonesty & Transparency

    Reviewed Aug. 3, 2025

    I believed everything was on track since I had just finished paying for my ADT Blue contract. I wasn’t keen on switching from ADT, especially after maintaining a commercial account for my business for over a decade. Then Rob, the representative, convinced me to consider a new system. I was approved for financing up to $6,000 and was informed that my equipment cost would be around $40 a month, with a similar fee for monthly service. Additionally, I was promised a waived installation fee in exchange for leaving a review and placing a sign in my yard. With that in mind, I agreed to the plan, and shortly after, Therren came to set up the system.

    However, Therren didn’t have an indoor camera available, so he suggested I swap it for another type of camera. We also had to switch out the alarm fog since that was unavailable too. Now I’m puzzled by a $328 withdrawal from my account. While Therren was polite and composed, the installation left much to be desired; the holes are poorly drilled and lack precision, as evidenced in the photos. I have a feeling we might encounter further issues down the line. Honestly, I feel like I just signed up for a service that has already provided subpar installation, and it seems the payments will exceed what was originally promised.

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    Staff

    Reviewed Aug. 3, 2025

    Our experience was great! Tommy explained everything he was going to do before he did it, he was clean with installation, did an excellent job teaching us the interface and we had 0 questions by the end!

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    Staff

    Reviewed Aug. 2, 2025

    My experience was awesome. The technician took his time and made sure everything was working perfectly. He explained how everything worked and asked if I had any questions. He was nice and it was awesome to work with him!

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    Sales & MarketingOnline & AppStaffSmart DevicesReliability

    Reviewed Aug. 2, 2025

    I recently had my Vivint system installed, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth, professional, and efficient. The technician arrived right on time, explained everything clearly, and took the time to answer all of our questions. He made sure each device was placed optimally and tested every component to ensure it worked properly before leaving.

    I appreciated how respectful and knowledgeable he was—not only about the system itself but also about how it could be tailored to meet the needs of our home and family. The installation was clean and neatly done, and the technician even walked us through using the app and customizing alerts. The added peace of mind from having 24/7 monitoring, smart home features, and easy remote access has been a game changer. We already feel safer and more connected. I highly recommend Vivint to anyone looking for a reliable and well-supported security system.

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    Staff

    Reviewed Aug. 2, 2025

    My Rep was so helpful and very informative about my system.! I love first time experience. I would recommend to my friends along with my new neighbors. Vivint you rock. May this continue to be a smooth process.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2025

    The customer service was excellent. The salesman explained everything clearly and answered all our questions. The installer made sure we understood how to operate the equipment before leaving. What a fantastic experience!

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    Camera & VideoPricePunctuality & SpeedMaintenanceRates

    Reviewed Aug. 2, 2025

    They have really nice equipment for a way better price than I was expecting and the installation of what I got was very quick and easy, the camera's build and video quality is better than expected too, they don’t seem like they’d break easily.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2025

    "Vivint provided excellent service. The technician was punctual, professional, and explained everything clearly. The setup was smooth, and the system works perfectly. Great experience from start to finish!”

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2025

    The 2 guys who installed my Vivint system were awesome—Super friendly, great convo, quick and easy setup, explained everything clearly, and did a clean, professional job. Highly recommend! 10 out of 10.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2025

    Troy, (installer), provided excellent customer service. He arrived on time and walked me through the entire process from beginning to end. I would definitely recommend this service to friends and family.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 2, 2025

    Sales rep was knowledgeable and professional and my installation was fast and painless with no mess left behind and no questions left unanswered. I had multiple sensors and cameras installed inside and out and the whole process took less than an hour.

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    Customer ServiceCamera & VideoCoverageTechSales & MarketingPriceOnline & AppStaffRatesHonesty & Transparency

    Reviewed Aug. 2, 2025

    We feel very fortunate that Vivint found us. Since my 89-year-old mother & I moved into our new house in May, we had bad experiences with ADT/ Safe Streets. We weren’t happy with the limited service or equipment they provided. We also discovered that the Safe Streets rep had misrepresented who they were. We felt we couldn’t trust them with our home security.

    Vivint intervened and bought out our ADT contract. We are so relieved. Now we have the security system that we want. Vivint was able to offer us extra services and tie in everything together in one place. We now have an improved and complete system. Our car was stolen off our driveway two months ago. After that happened, ADT didn’t offer us any coverage of the garage and driveway at a price we could afford. Now with Vivint, we don’t need to worry about it any longer.

    Now we can control our garage door opening and closing through the app on our phones. And any activity on the driveway will be exposed. Additional cameras were installed for better coverage of our property. We can control the thermostats for heating and cooling our home through the app. Vivint also provided us with medical alerts, which help my elderly mom and I feel more prepared in the event we experience an emergency. The Vivint employees were great—professional yet friendly.

    We felt very comfortable with them working in our home. Kyle, the sales rep, showed us how well he knew the products and services. He thoroughly explained things and answered all our questions. The installation guys impressed us with their knowledge and abilities. They took the time to show us how the features work and helped us understand how to use the app. We look forward to working with Vivint in the future. They’re making us feel safe and secure which means a great deal to us.

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    Staff

    Reviewed Aug. 2, 2025

    Christopher ** and Clint ** were assigned to handle the installation of my system. They arrived on time and immediately introduced themselves. They were professional and personable. Their assessment of my home was very thorough. They listened to my questions and addressed my concerns. When there were options regarding certain decisions, they sought my opinion. They both gave me their business cards in case they could be of further assistance and I have already made use of that. If they are representative of Vivint as a company, I am comfortable that I have made the right decision to change from my previous company to Vivint.

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    Staff

    Reviewed Aug. 1, 2025

    I’d like to recognize Mr. ** for being a stand-up salesman—knowledgeable, respectful, and truly professional throughout the process. He made the experience smooth and stress-free. I’d also like to commend Isaiah, the installer, for his swift and efficient work. He was well-mannered, courteous, and handled the installation with great professionalism. Both gentlemen represented the company with excellence.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 1, 2025

    The installation went as planned. The installer was excellent and professional. She set up the app for me to get right into after I downloaded it on my phone and set up me and my wife as users. All devices are working as expected and I am very satisfied so far.

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    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2025

    Awesome service. Install was really quick done by the worker. Explain how the system worked very clear. Explain the breakdown on how we can get help if we need it. If we have any questions. Definitely recommend.

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    Customer ServiceTechStaff

    Reviewed Aug. 1, 2025

    Jordan and Raul were great. Jordan was very good at explaining the service. Raul was very patient with us guiding us through the program on our phones. I would give them 10 stars if I could. Jordan came back to make sure we were happy with everything.

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    Sales & MarketingPunctuality & SpeedStaffSmart DevicesHonesty & Transparency

    Reviewed Aug. 1, 2025

    The installation was a quick and smooth process, the technician went over all the necessary information and details. As for the sales representatives, they were kinda misleading on the whole wireless monitoring on my cell without the system being connected to the wifi, but other than that, I was given pretty good deals. Overall I would say my experience was slightly about moderate because of that one issue.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Aug. 1, 2025

    Everyone was awesome, there where friendly, explain everythingto me so I completely understand. Even the sale rep.was do understanding of whst I wanted snd the time i was available to be there for then to be on my home,he even made payments so simple. Thank you Alex, Anna and one more that I can't remember his name so we we'll call him a big friendly bear

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    Customer ServiceTechPunctuality & Speed

    Reviewed Aug. 1, 2025

    I prefer quality over affordability when it comes to keeping my family safe and sound. I Love the customer service and how fast they installed everything. Highly recommend to All my friends and family Vivint.

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    PricePunctuality & SpeedRates

    Reviewed Aug. 1, 2025

    It’s Great. The worker was a hard worker. Explains everything. Set up was great and fast. It a great system for a great price. I love it. I’d recommend it to others. If I was you I’d get service with them. Love it.

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    StaffEase of Use

    Reviewed Aug. 1, 2025

    I enjoyed my experience. Chris was an excellent technician who was both an excellent conversationalist and effective, efficient and wonderful at his job. He really showed me how everything worked, where everything should go and explained the ins and outs. He was patient with all my questions. The equipment is high quality, easy to use and I love that I can share it. I’m actually really excited to have switched from ADT to Vivint because already the experience is night and day different.

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    Sales & Marketing

    Reviewed Aug. 1, 2025

    Was satisfied with the process. Got what I asked for in the end and all of my questions were answered. Have a 30 day free trial to experience the full service of this alarm system and determine if I want to keep it or not.

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    Verified purchase
    StaffReliability

    Reviewed Aug. 1, 2025

    The install tech was on time and explained everything he was doing. During the install the tech made sure I knew and understood the the reasons for the placement of the sensors and took the time to walk me through the touch panel. My tech was polite, courteous, and professional!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 1, 2025

    Great, efficient, and gets the job done properly. I was helped with no issues, fast response time and reasonable prices. Overall a great experience and I’m happy that I chose Vivint to secure my home. 10/10 recommend!

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    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2025

    We had a very pleasant experience with the salesman as well as with the technician. The process was very smooth, fast and neat. I am excited for a continuation of a great relationship with this company.

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    Staff

    Reviewed Aug. 1, 2025

    David was friendly, informative. He was funny and explained everything in great detail. Showed us different options and didn't pressure us to buy more than we wanted. Suggest you check them out! Way to go David **!!!

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    TechStaffBilling

    Reviewed Aug. 1, 2025

    Everything was explained to me including all details. I had lots of questions of course and they answered them all, even repeating some of the things. I wanted to be sure about the how it all worked and they were very kind. When they installed the equipment they were very professional and knowledgeable. It was a great offer I couldn't pass up even with the struggling bills that I have. Great experience overall.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 1, 2025

    STAY AWAY!!! We PAID IN FULL but when the technician showed up, his work order is Completely Different than our paid in full quote (it was missing Several of the cameras/sensors we PAID IN FULL for). The technician left. We spent more than an hour on the phone each representative would just transfer us without telling us they were transferring us, then the person who picked up would have no idea what’s going on. We spoke to a couple different managers but NO ONE knows what’s going on. (One of the managers tried to say that the technician must be inexperienced, although he says he’s told me he’s been with the company for 20 years. Also, another manager insinuated that I must’ve let a random person into my house - who was wearing a Vivint shirt and had all my info - instead of one of their technicians. Ummm… even if that’s true, the “real“ technician never showed up, then. That’s ridiculous.)

    Before the install debauchery, every time we called to try to confirm our quote and pay for it, NO ONE knew what was going on nor could they find our last quote (even though we had quote numbers) so we always had to go up to a manager to rebuild the quote that we had. They are an absolute hot mess. My mother canceled her system that she has had for years, and I requested a refund and canceled everything, as well. I have yet to be refunded.

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    Customer ServiceMaintenanceStaff

    Reviewed July 31, 2025

    Amazing system. Much better than ADT. Installation was very smooth since I had ADT and was not satisfied with the quality. Ryan the installer was very knowledgeable and fixed what was not working with ADT. Everything works and a better system than ADT. I do not tolerate poor customer service so I fired ADT.

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    Staff

    Reviewed July 31, 2025

    ⭐️⭐️⭐️⭐️⭐️ Thorough Installation and Impressive Cleanup! I recently had Vivint install a home security system, and I have to say—the experience exceeded my expectations in every way. The installer was not only knowledgeable and efficient, but incredibly respectful of my home throughout the entire process. From the moment he arrived, he walked me through each step of the installation, explaining what devices would go where and why. He answered all my questions with patience and clarity, making sure I felt confident about how everything would work once it was set up.

    What really stood out, though, was his attention to detail when it came to cleanup. After drilling, wiring, and setting up multiple components, he didn’t leave a single trace of mess behind. He vacuumed up dust, wiped down surfaces, and even double-checked that no packaging or debris was left anywhere. It was as if he hadn’t been there—except now my home is protected by a top-tier security system! Courteous, professional, and meticulous—Vivint clearly trains their team to treat customers and their homes with care. I feel safer and more secure, and I’m genuinely impressed by the level of service.

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    Sales & Marketing

    Reviewed July 31, 2025

    Everything was good! Brian knew what he was doing and didn’t take long doing it! He hooked up everything and showed me how to use it all. I even found out about a discount that I qualified for. Good experience.

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    Staff

    Reviewed July 31, 2025

    I'm a returning customer and I’ve made an Excellent choice with the Smart system from Vivint. Have already recommended the product to friends and family. Excellent job done by Enrique **! Keep up the great job.

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    Verified purchase
    TechPricePunctuality & SpeedOnline & AppValue

    Reviewed July 31, 2025

    They said we would have three cameras. We only have one they did not tell us that the system was slow to react. They did not tell us that they had a no return policy and they charged us $2969 one camera keypad, and one doorbell. They did not tell us that we could not return this. If we were unsatisfied we did not get the contract until seven days later and we try to cancel the contract and they would not let us out of the contract. This is not a good alarm system. People should petition for them not to be in their neighborhood. Deception people. I did not know that they were going to check my credit and give me credit through someone else. Now looks like I am stuck in this and can’t get out of this contract. I haven’t even had a month. They’re slow to react. It doesn’t let you know that your door has been open for about 10 minutes and then it will tell you that the door is open.

    They drilled a hole in my wall inside the house. Ring doorbell doesn’t cost this much and it reacts faster than this does. Please don’t waste your money with this company. Get a ring. They have cameras also. I guess this company wants so much money for this so-called tablet that they have. It’s not worth it. They’re not a good company.

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    Staff

    Reviewed July 31, 2025

    Bryson was a great technician. Knowledgeable, precise and answered all my questions. He was patient, polite and wanted everything to be just right. I would recommend the team. Bryson and Drew anytime.

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    Punctuality & SpeedStaff

    Reviewed July 31, 2025

    Vivint Rep was punctual. He was professional on the install and explained everything as he went along. Gave me time to ask questions and made sure everything was working and I understood the functions of the system. I very much look forward to expanding on my system in the future.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceBilling

    Reviewed July 31, 2025

    It has been a nightmare trying to cancel our subscription after we found out by a letter in the mail saying we have to pay over 2k for the camera after only telling us it was a monthly subscription. We have called over 20 times to try and cancel it and they refuse to do so. The camera has had problems from the very start where it disconnects and we have to call someone to fix it, yet they won’t let us cancel out subscription. We regret getting the Vivint cameras. Please save yourself from this mess! I truly doesn’t even deserve this 1 star. We were paying monthly plus expecting to pay 2k+ for a camera that constantly has trouble and doesn’t work. The only way we could stop paying for this bad service was calling out bank explaining everything and cancelling the automatic payments. Since Vivint never allowed us to cancel after saying we don’t have the funds for it, we just stopped paying.

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    Verified purchase
    TechPriceStaff

    Reviewed July 31, 2025

    My experience was great. The technician that came out was nice professional and absolutely helpful. I am looking forward to my home staying safe. I love the ring camera. I just moved into my home. I think the monthly fee is affordable. I'm looking forward to a great experience with Vivint. So far it is awesome. My kids love it also. I am going to try it out tonight when I go to bed by putting system on alarm stay. I'm looking forward to a good night sleep. I want to give a big thank you to Vivint for making my family feel safe and secure.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2025

    Great customer service, very professional and experienced. Will recommend giving to my family and friends. Looking forward to Great service and enjoying my equipment in future. Glad to have sign up with Vivint.

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    StaffEase of Use

    Reviewed July 31, 2025

    Zack the tech did a wonderful job. Went over and beyond before he left my house at 10:00. He was very helpful and worked diligently to get the job done. The panel would not load properly so he had to do a full system reset.

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    StaffReliabilityTimeliness

    Reviewed July 31, 2025

    These guys are amazing! They did the camera install the same day! Super friendly and very informative. If you’re looking for a reliable service, then look no more! I would definitely recommend them to all my family and friends!

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    PriceStaffValue

    Reviewed July 31, 2025

    The locks don’t close all of the time so you can’t really trust the system. I was kind of dissatisfied. The only thing that was good was the service and the promo they gave me but not worth it at all.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed July 31, 2025

    Great customer service. The technician was very helpful and very educated on the system and equipment. They recommend various of devices and apps for the system. They also took me and my mom step by step on how to work the app and the system. I would highly recommend this company to friends and family.

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    Sales & MarketingStaff

    Reviewed July 31, 2025

    Sales guy was great. Technician, not so much. Left boxes/trash everywhere he worked and removed some outlets without asking. He did replace them but those don’t fit the hole completely. We’ve found random screws everywhere and some of the holes drilled are visible. Also…he started installing at 1030pm, didn’t leave until 11:30.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2025

    I previously had Vivint a few years ago so I already had paid off equipment with them. When I had to move for work I called them up to set up services in my new home. However, they failed to show up the day of the install. A day later a supervisor (Sean, I believe) contacted me to make it up to me and we scheduled another install. Day of the install was great. Frank ** (our technician) was able to provide everything I needed, install the devices, and teach me how to use all the relevant technology. I would recommend to anyone looking for a security system.

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    Punctuality & SpeedStaff

    Reviewed July 30, 2025

    Originally had received a text that morning saying a technician would arrive at 11:45. After texting again, I was informed they would be closer to 2:40. Once they arrived around 2:30, they were quick and efficient in setting up all the right equipment. We are definitely satisfied with our decision to go with Vivint.

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    Customer ServiceCamera & VideoTechPunctuality & SpeedStaffReliability

    Reviewed July 30, 2025

    I purchased a house that was previously equipped with Vivint security system. I called to activate it which was easy. However, I asked to have someone walk me through the process of using my ‘new to me’ system and had an appointment scheduled. The tech texted me and we started the process. The whole process was done via text. There was some lag during the process and it was difficult to keep up with the instructions. Afterwards the tech called to finish the process. During the call I asked if someone would walk me through the process of how to use my system and help me identify where the sensors were throughout my home. They could not help with that. The tech was very short and not very customer friendly. His name was Steven. Yes, he did text me some things as to how to arm the security and how to disarm but I still have no idea of what to do in an emergency or what the limitations are.

    During the call he informed me that it was a 2 year contract that I just committed to and that my alerts to my app are limited. I am happy with the system that the previous owners purchase and installed but I wish I were treated as a new customer and explained how my security system worked as if I had just purchased it. I’ve learned how to do many things via YouTube so I guess this will be another thing I learn on my own. 2 out of 5 stars mainly because of my customer service experience so far.

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    Punctuality & SpeedStaffEase of Use

    Reviewed July 30, 2025

    I recently had my Vivint security system installed, and I couldn’t be happier with the experience! The technician was prompt, professional, and incredibly knowledgeable. They walked me through every part of the system, answered all my questions, and made sure everything was customized to fit my home and lifestyle. The install was clean and efficient, and the technology is top-notch—easy to use, sleek, and gives me real peace of mind. I feel so much safer knowing my home is protected. Highly recommend Vivint for anyone looking to upgrade their home security!

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    Punctuality & SpeedStaff

    Reviewed July 30, 2025

    I had the pleasure of working with an insulation specialist from Vivint and I couldn’t be more impressed! From the moment he arrived, he was quick, efficient, and extremely thorough in his work. What truly stood out, though, was how much time he took to explain everything in detail, especially the features of our new security system. Not only was he knowledgeable, but his care for our home and family was evident. He consistently looked for ways to save us money, offering helpful suggestions without ever being pushy. It felt like he wasn’t just there for the job—he genuinely wanted to help us make the best decisions for our home. I walked away feeling like we weren’t just customers but treated like family. The level of care, professionalism, and attention to detail was beyond my expectations. I’m thoroughly satisfied with the work done and would absolutely recommend this company to anyone!!!

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    StaffTransparency

    Reviewed July 30, 2025

    Easiest install ever. The technician answered every question I had and explained things thoroughly. They were on time and finished faster than expected. Great manners and detailed explanations of expectations.

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    Staff

    Reviewed July 30, 2025

    Fantastic service. The technician was very professional and very polite. Very knowledgeable and made sure everything was perfect before he left. He also cleaned up after himself and left zero mess behind.

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    Staff

    Reviewed July 30, 2025

    Technician was super helpful, accommodating, and knowledgeable of the system. Took the time to explain everything and did not rush things. I’m very grateful because now our home has great new extra safety measures in place to keep our home protected!

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    StaffHonesty & Transparency

    Reviewed July 30, 2025

    Everything Good so far!!! Hopefully there are no hidden fees that I cannot afford! Cameron & Zsolt was very thorough and polite! These guys answered all my questions and were very very polite! So far I would recommend.

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    Camera & VideoRefunds & PayoutsStaffSmart Devices

    Reviewed July 30, 2025

    Tech was very thorough on helping me set up the perfect system. The cameras are way better than my previous system and the automation triggers are amazing! Couldn’t be happier. Oh, and for less than I was paying my previous security company!

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    Punctuality & SpeedStaffSmart Devices

    Reviewed July 30, 2025

    The sign up was quick, easy and well explained. The set up was well orchestrated and easy as well. All parties I interacted with were professional and knowledgeable. We never had a smart home with security and Vivint made it a breeze.

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    Customer ServiceCamera & VideoCoveragePricePunctuality & SpeedMaintenanceBilling

    Reviewed July 30, 2025

    Awesome, I will say it again. Awesome. The feeling I feel now being secure. I can’t say it enough. With the cameras and the lighting I now have in my entire back yard along with video surveillance. It’s so nice, I can actually see everything. along with the new lighting and camera coverage I have in the front part of the garage area that shows where both our vehicles sit. I cannot stress this enough to how important that is. Take it from someone who had their car stripped repeatedly for over 10 thousand dollars. To finally having it stolen, 23 years I owned that truck and still feel sick and violated with everything I been through with theft. That includes stealing box’s out of our U-Haul while trying to move. To those thieves getting my entire identity. To where 2 months later they tried to access my bank account.

    This security system is well worth having to show you who is outside on your property and give you the opportunity to try to protect your yourself from theft or even identify theft like I went through with having my truck and items stolen. Don’t say it will never happen? Imagine going outside and finding your vehicle stolen after owning it for so long and making payments on it for over 4 years gone. I’m still heart broken. With this new system having an alarm makes me feel safe when I’m home alone along with the fact I can reply to anyone who comes to my front door whether I’m home or not. Plus seeing when my packages come to the door so I can retrieve them to keep them from being stolen. You think about it. How much is your peace of mind worth and your security. This package deal is well spent money to a secure future.

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    Customer ServiceReliability

    Reviewed July 30, 2025

    Rude customer service and management. 60 month terms. They place the sensors on my door on the very bottom so my baby or my dogs can get so I have to pay to get them replaced. Even with the protection plan worse security place to go with!

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    Customer ServiceTechBillingTimelinessHonesty & Transparency

    Reviewed July 30, 2025

    I have been lied to by this company. I was solicited to an upgrade and told the person I cannot afford to increase my bill. I was assured that I can get my upgrades with a five-year contract and equipment without an increase. We received the offer via email. The contract did not match what I was told. We discussed with a manager, and he assured me "David" that my bill wouldn't increase. We proceeded. What he failed to tell me was, I would get a separate bill from the finance company, after I asked if I would have to pay more and told no.

    My bill has now tripled. We are seniors and have been taken advantaged of by this company. They told us we were to only pay Vivint for all it. Now we have a separate bill and of course we find out after the 3-day cancelation. The very next day to be exact. I am disappointed and very upset. I do not recommend going into business with this company very shady. I will hire an attorney if I have to. This is frustrating and upsetting to say the least.

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    Sales & MarketingStaff

    Reviewed July 30, 2025

    I would never work with Vivint again. Every promise made by the rep that came to my door was 100% untrue. Special for free equipment, just monthly subscription, Return anytime! Now dealing w/ company that is unwilling to do anything, won't even come and pick up the equipment. 100% SCAM!!!!

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    TechPunctuality & SpeedStaff

    Reviewed July 29, 2025

    It was a great install and fast for what they installed for me. The agent was very pleasant and thorough and knowledgeable. I would recommend to family and friends. I had a prior service provider and switched immediately.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 29, 2025

    It began with us wanting a security system. And it just so happened a young man came to advertise and tell us about the company he worked for called Vivint. Drew was very knowledgeable in what he was selling. Every question we would throw at him he had a clear, straightforward answer to it. Its convenience stuck out to me, but the way the system functioned is what got me. The Management is so easy and if I’m ever physically away it’s like I’m still at home. There are no worries and the equipment is mine. I can take it with me when I move and they will install it wherever I go. Love it. Biggest deal about it is its affordability.

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    Vivint Company Information

    Social media:
    Company Name:
    Vivint
    Company Type:
    Private
    Formerly Named:
    Vivint Smart Home
    Address:
    3401 Ashton Blvd.
    City:
    Lehi
    State/Province:
    UT
    Postal Code:
    84043
    Country:
    United States
    Fax:
    (801) 377-4116
    Website:
    www.vivint.com

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