Vivint Reviews

There was a young man in my block who was walking around offering the service from Vivint. One of my neighbors told him to speak to me. He was very patient with me because I am not too good with technical appliances so he went over how to use the machine and that same day, I signed up. I had a previous alarm and he removed it with no issues. I called him on two occasions because I was a little confused with the doorknob that you have to enter the password to get in the house. I was not sure if the alarm was activated or not when I enter the password. He went over everything with me step-by-step and told me that if I need him, it doesn’t matter if he's not in the neighborhood. He gave me his number and I could call him for whatever information I needed from him.

We have Vivint's control panel, a doorbell camera, glass break sensors, motion detector and four door sensors. The guy that installed the alarm was nice but he was in a hurry and from where he pulled the cord through the wall, the sheetrock was chipped. Some of the door facings are scratched, where he took a big knife or a tool and marked into the woodwork so he could see where to drill. So, the sheetrock is cracked and the doors are marked on the outside of the door facing, which they shouldn't be marked. If you should put a sensor on the door, it should just be a sensor on the door, not a mark on the outside of it. He left and said he would bring by a sign the next day and he didn't. That took about three weeks to get that in the mail. We had to call a second time to get the sign sent to us, which shouldn't have had to happen because we already called once and requested it. We were told twice that it would happen and it didn't. So, that was not ideal.

Vivint was on my street about a couple of years ago but I wasn’t ready for them. When my contract expired with Slomin's, I decided to go with Vivint. I like the automation feature and the part that I could turn it on and off on my phone. I could use those two features. I worked with their sales representative Gideon and he was very good and helpful. I contacted him to provide the services for me. He was able to answer my questions too. The installer was knowledgeable as well. He was able to explain to me how I could download the app and how I could use it. However, I didn't know that Vivint could install security on the windows. I found out that they do after the guy had done the installation. With Slomin's, I did have the security on the windows which I like and find more secure. So, I have to wait until I can afford to upgrade and get the windows secured.

My interaction with Vivint's rep was good. I had the doorbell camera and a garage camera included in the package I purchased from Vivint. He said that they were so busy that they couldn’t add any more cameras at that time. They could schedule somebody to come back out later on in the year to do it, so that wasn’t a good thing.

With the VIVINT Home security and automation we feel secure and in control. The interface panel looks and works great. The iPhone app and key fob gives us extra flexibility. So far all works well except that our garage door opening and closing does not work. Hope to get this resolved.

Mr. Feron ** did a fantastic job in my installation of my equipment. He made sure that I understood how everything worked and help me navigate the system. It took longer than the company had planned but I was very satisfied.

A coworker referred Vivint to me and I’m satisfied with it overall. The sales rep was wonderful and the installation went ok too. I just had one challenge with the camera installation where the wires were in the middle of the wall which was not very attractive. But after I made a call to express my concerns, they sent someone out to reinstall and re-wire it where it’s not an eyesore.

I had a security system before with a local company. It was outdated, the monitoring wasn't very good and we were having issues with them. So I checked all the ratings of the Vivint system and the price comparability was really good. The rating online for their general service was better than what I was using and the cost difference to get my local provider to give me the same kind of system was double. The sales rep was awesome and he did everything he said he was going to do and more. He said he was going to come by in the week after it was all set up to see how we liked it. Also, the installer was really good. He was super informative, answers any questions, let me know how everything works, very expedient in his installation of all the equipment and got it all done.

Vivint's sales rep was good and helpful. He told us everything about each product really well and made us get more. We purchased a service package that has the doorbell, the camera, the outside camera, five door sensors and seven window sensors. We also got the motion sensor in the living room, the glass break sensor and the smoke alarm sensor. During installation, it's a little bit of a spaz but the tech was very good at getting it done right. He talked very rapidly and almost like he has ADD but everything worked out well. It took us some time to understand what he was trying to tell us about but we got to understand everything in the end. The outside cameras and the thermostat sensors were good. The only problem we had was with the doorbell. It went online and offline. I called once and reset it but it continued to do that. It worked out really well for us so it's definitely a thing we refer other people.

Vivint representatives knocked on the door, asked me if they could sit and talk to me about security systems. They were very polite but at first, I said no because we have many local security systems in Edmonton. I could not afford them and couldn’t commit myself. I was very restrained that I wasn't open to their conversation. I wasn't rude. But I was politely telling them my time. They said they understood but they had a promotion. And after listening, if I still didn't want it and want them to leave, they’d be okay. They wouldn't push the product or service. All they wanted me to do was listen to their promotion and 20 minutes of my time. I let the two boys into my house and let them sit down. And they explained and talked about their promotion.

We purchased a home that already had a Vivint system. The previous had setup the temperature controls that were too hot. We keep trying to change it but the system overrides us. Contacted Vivint and no one can help either because they can't find the property in the system or they need the contract owner's authorization. Funny how those tow things are dead opposite of each other. I said I was willing to evaluate the system but first I wanted to turn the A/C down (107 F outside). They refused due to policy. I explained to them that they don't have a contract with me and I am the owner of the home therefore they should not maintain control of the system. Again they said policy! That seems highly illegal. In order to take this any further they will have to contact the old owner and then I will have to figure out when that happens and then call them back and go through everything again.

My experience with Vivint has been one of stress, with a service that doesn't work properly, and sleepless nights, with my husband being laid off and Vivint not wanting to differ services. From the first they lied, the last guy that came in said the window alarms weren't made for the kind of window we have, and to activate the windows we needed to peel them off and put them somewhere else on the window. So eventually the sticky pads will wear, so our only other solution is to install a window breaking sensor of some kind. O and O the camera? The whole reason you even considered us, doesn't work outside. And the phone call I made to see if instead of getting a thermostat, as you just put a new one in, we could get you another camera, was a lie too. But that is ok cause I lied about them. They don't work OUTSIDE. This company sucks.

My Vivint system has been in for about 3 weeks and I am very happy with it. I saved money on the cost of installation by using the sensors I had in place and purchasing only new cameras, etc. Installation was prompt. I was immediately mesmerized by the views of activity around my home. The ability to lock my door and arm my system remotely is very much appreciated. Additionally, I was able to work with Customer Support to add 2 sensors without having a technician come to my home. I like understanding the system design and features so I appreciated the opportunity to work through the process. Finally, the prowler lurking in our neighborhood has been identified. His actions were captured by my new cameras. Problem solved!

Had the system installed 2 weeks ago and it has been wonderful! The tech was quick and thorough, the system works great and gives the family a peace of mind when away knowing the house is secure and we can see who is coming and going. The app makes it so easy to control the system when away or even at home! So far great experience love the system!

A door-to-door sales rep from Vivint knocked on my door and sold me on their system. The tech came 20 minutes later and put the device in. I got the package that included a fire alarm, smoke alarm, motion detector, doorbell and a sensor on the other door. I'm satisfied with the service, though I get a lot of notifications and part of it is due to how my place is set up. The wind blows a tree in my yard and then I get a notification. A car drives by on the street, and I also get a notification. But I just ignore most of it and overall, I like Vivint's system.

My system was disarmed this morning @ 0516 while I was in my home. I was completely shocked that someone could do this w/o touching my panel or having access to my key fob. I called technical support and one of the reps basically blamed me and told me that maybe I pressed the button on the fob. I explained that my keys were in the next room and I was the only one in my home. The rep really didn't seem to care about someone disarming my system from the outside. I can't believe that I had to ask to see maybe if they could trace it. I wouldn't recommend this company! I know that most alarms can be hacked but someone from this company should be more concerned about their products!

I’m 100% satisfied with Vivint’s service. The sales rep who did the door-to-door in my community was good. And the technician knew what he was doing and he did his thing real quick.

Vivint bought Apex our previous provider. Vivint reps came to our home and they had to switch over our system. We had to have an upgrade and they did all that. They were very good and very knowledgeable people. During the upgrade, we decided to include the home automation features that they offered. We like Vivint. We're very well satisfied with their services and we're happy with them.

Great product! So far we love it! The system is easy to use. We also got the fire alarm system which we badly needed. I have recommended the system to neighbors and friends and many have bought them. Quality product. Quality service.

We love our new system. The doorbell camera is awesome. Easy to use. We feel more secure in our home. Our friends are impressed with the mobile device. Wish we had done this years ago. Our installation took longer than we expected. But it was done well.

My dad had Vivint. We also recently had something stolen from outside of our vehicle. So, we wanted some type of security. We got Vivint and used their doorbell camera, the panel, and an extra outside camera. The sales representatives helped make the process even much easier. Then from what I heard from my boyfriend, the installation guy was awesome. Since I had to work, we were able to do things through email so the guy helped us out with it. Recently, the power went off and the security had a backup battery so we're still protected. That's one of the assets I really love about Vivint.

On June 28, 2017 was our installation. The installation took 2 days! - Over 10hours total. For just one camera, doorbell camera, 2 smart thermostats, and control panel. The install was 2hours late, cut both of my internet lines and blow out a fuse in my house at 10 at night. My husband had to go out at 10 pm and find a new fuse so our A/C would work. June in Texas, you NEED your A/C. He left my house at 1am and still wasn't finished!!! Then had to return the next day to finish installing the camera, which took over 3 hours. The installer just kept talking about his personal life during all of this! Maybe if he paid more attention to his job he wouldn't have made so many mistakes.

Chad was patient and thorough. Chad was kind. He did not rush. Chad was very knowledgeable of his work and the content of the security system. He showed my wife and I how to use the system, what to download, how to use our cell phones to access the security system.

Difficulty changing from personal to business account. I spent 1.5 hours on the phone trying to change the accounts for 3301 and 3303 St. Claude to business accounts under the name New Orleans Vacation Rental Management with myself listed as the property manager. I was shuffled to various departments and had to complete and submit paperwork. Kresha ** followed up and said I had not completed the paperwork properly. When I asked her for clarity she was non-responsive from June 29 - July 5th. When she finally got back to me it was a runaround response and my request remains incomplete. I would really appreciate it if someone could follow up on this and get it done. This is a simple account change and should not be so difficult.

My experience with Vivint was a nightmare! The sales reps were not very knowledgeable in the system as I was sold equipment that did not do what I was told it would do. The install was mediocre at best. And the customer service reps are not helpful at all, and when the repair tech came out, he created a fire hazard in the very home Vivint claims they are protecting! I am extremely dissatisfied and wish to tell everybody about my horrible experience with Vivint!

We love our new Vivint system. We have referred several of our friends to you. We are so glad we switched from the traditional alarm system. We are pleased with the cameras and how clear they show. We are really pleased because everything is accessible from our smartphones.

I was charged a fee which Vivint called it a Guardsman fee for a false alarm that never happened. Vivint said it was charged to me from my city police department for a false alarm but oddly enough my city alarm department does not show a false alarm and the local police department said that they do not know what guardsmen service they are talking about. They said they did not charge me anything and if they had it would have been charged through the city. I have spent days and hours talking to Vivint with no resolution and no reverse fee. I am currently in the process of talking to other alarms companies have these hidden "guardsman fees". Has anyone experienced anything like this?

Since becoming a Vivint customer on 6/22/17 I've experienced two (2) major errors in the system setup and billing. 1. When connection the system, the salesman Dylan ** incorrectly entered/relayed the wrong information to the system installed which, at first installed... I had three (3) windows covered/alarmed, and nothing else. So I went from a totally secure house with ADT to a house with three (3) windows secured. 2. When signing up for Vivint, still being a ADT customer Dylan ** printed up a short cancellation note from me to ADT and had me sign. Assuring me that this is how cancellations are done to ADT. That was 6/22/17.

Vivint's sales reps were good as well as the installation team. The tech stayed late at night just to finish everything in a day. We had a problem though. The panel was not connected so we called them and the person who installed went back immediately. The special features included in our service package were the pink camera, the doorbell with camera, the break glass alarms and the app. We have kids so we decided that we needed those features. I like the app but I like the pink camera the most. But sometimes, I can't hear the pink camera from my phone. They can hear me but I can't hear them and the sound is really choppy. However, Vivint has served their purpose and we are satisfied.

I wanted to try something different and Vivint seemed new to me and with all their technology, they fit my inner techie personality. The sales rep was very helpful and he explained everything very well so I would know what they were going to be doing and when. The installation team was very helpful and knowledgeable too. It didn’t take them long to do everything so, they were fast which is a good thing. And in the service package I got, it included a smoke detector, carbon monoxide detector, doorbell camera, a display and the window sensors. I went with these features since I had most of these, with another company, in my old house before I moved. I'm very satisfied with the service from Vivint. They’re a great company with great customer service. I would recommend them.

My husband doesn't like anyone but he was very very happy with all the help and explaining he got. I would recommend the sales guy to anyone that we had. The system is doing everything and more and a great price. We go away now knowing our house is safe.

My garage type didn't work for you guys and wasn't told until after and it was just taken off without telling me. My install wasn't finished and couldn't verify if the cameras worked, trash was left, hole in my walls with nothing to show for it, the wire run was seen from far, my door bell DOES NOT WORK and I have called 3 times! Also you guys still have my money. I am a disabled veteran and have nothing but time on my hands and I will stand outside of Best Buy (your new partners) until something happens. Thanks.

Vivint has decent products. We got the camera on the doorbell, motion sensors, and window break sensors. We got the window breaks because Vivint can't put motion sensors in the main part of the house since we have a cat that runs around. The sales representative of Vivint was friendly and knowledgeable with the system, as well. The installer came the next day, had the system installed and did it properly, too. Also, the mobile app is nice and handy. However, they have poor tech support. They're happy to put stuff in so we can start paying them but they're not happy to fix it.

I have Vivint's doorbell camera. The gentleman who sold me the unit was extremely nice, very patient, and very informative. The installer was very hands-on and explained everything. My wife's a little hesitant about it, but I'm pretty electronically literate. The installer took his time walking us through and he asked me if I'd like to walk it through my wife again. If he had to explain it again, he would. That was a very nice touch. He said I could call him directly if I have any questions. You could tell that he wanted me to be sure that I was happy and that’s very rare to find nowadays. Vivint's service has been wonderful.

Was interested in buying a system earlier in the year, but put it off. Has a salesperson come by the house, selling Vivint so I talked to him about getting the system. After a long discussion, he said the price would be $60 total, and the equipment was free because we were "advertising" for Vivint by putting up a sign in the yard. Also, if we weren't happy with the system within 30 days, we could cancel and they would take the system out. I agreed that, as long as it wasn't higher than $60, we would sign the contract.

Good service. Arrived on time. Very knowledgeable about your system. People on the phone were fast and efficient. Equipment is good. Every was installed as per discussion. Guys were fast and professional. I am happy so far. As long as the equipment holds up.

The system is working great. Very satisfied now that I have the Space Monkey connected. The cameras are all clear and picking up all movement. Very easy and convenient system overall. The salesman and installation technician were both knowledgeable and professional.

I have had NOTHING but problems with the system. I can't turn it on (use the security system) b/c it randomly goes off in the middle of the night for no reason. My children beg me not to use it. The cameras don't work half of the time, and I can't get it to connect to WIFI. It hasn't been connected for months b/c I can't get it to connect. I called and they wouldn't give me a discount, or let me cancel my account. This company is TERRIBLE!! When they came in to set up the system it took the technician DAYS, and wouldn't leave until 11 pm at night. We even bought him dinner when he was here. I am so upset, and tired of dealing with this company. I want to be out but I can't be. They won't even give me a credit or anything. TERRIBLE Service. DON'T DO IT!

We got Vivint as we liked the idea of being able to have a bit more control over the thermostat which was the only thing that I cared about other than being able to control the system over the app. The sales rep was good. In fact, the very first day we got the system installed, he had come back out-of-town to help us because it wasn’t set up right. It was really hot at that time and our AC was not working. He stayed with us until a tech was gonna come into the area to fix it.

I love my new alarm system so far. Sometimes it moves a little slow but that could very well be my internet service. Definitely recommend it! The camera is great, the doorbell is great. And it's affordable. My tech was very professional as well.

I had ADT on my previous home then a referral from a friend led me to switch over to Vivint. I already had a thermostat so I just did the panel and doorbell with them. The rep I initially talked with via the phone as well as the person who came to do the installation were both good. But I have to figure out some things on the doorbell. I don't know if the volume is not working or there's something on it that I don't know how to set up. I have to call Vivint and talk to support about it but I keep postponing then I forget. But I'm very satisfied with their service so far.

I was with another provider and was having issues with them. I was looking for something that was better and found out about Vivint online. I got the doorbell, the smoke alarm, the thermostat, and the sensors on my windows and doors. I have been looking for something like those features for a while, but I had not made up my mind because of the price. I finally decided that I'm gonna do it and called Vivint's main branch. The service was not really good though. It took a lot of time for them to respond. I asked a lot of questions as I was trying to make up my mind on who I was gonna go with and the interaction with the sales rep was very positive nevertheless.

Vivint's sales reps approached me one evening and we decided to go ahead with them. People were in town installing so they were there within the hour and installed the program, all the hardware. The people who installed everything were very professional. There was a couple of them there and they wandered about and did their thing. One of the salesmen was training me on the system and they were gone probably within an hour.

I was so impressed with the gentlemen that assisted us both in coming to our door, and installing. I feel so much more secure in my home. The customer service is superb, we are very satisfied with our service. I have been recommending Vivint to all of my friends and family.

I love it. It's a great alarm system I wouldn't change for no one else and it very affordable. I will let everyone I know about the system if they are interesting in getting a alarm system installed inside their home and will also let them know it's very affordable.

I wanted some security so I got a package that included the doorbell, indoor camera and sensors, window sensors and door sensors from Vivint. The initial set up I had was great. The guy answered any questions that I had and was very helpful. But I have an issue with my doorbell and I've been trying to reset it and it's still not working. I called in last month, a tech came out and looked at it. He did some adjustments but it's acting up again. Other than that it's a great service, very reliable, quick response, good customer service and overall good product.

The installation of the Vivint equipment was fine but I had to call in to talk to a tech guy because some of the equipment isn’t quite up to scratch. It’s not quite working the way it first did and the coded deadbolt didn’t quite have the range. He was here till midnight and was trying all kinds of different things. He had his work cut out for him trying to get things sorted. That’s a little frustrating but the sales rep and the tech guy were good. Both did what they needed to do. There were some limitations in the equipment itself and it’s not their fault. Overall, it’s been good and I've mentioned it before to other people.

Vivint came to my house and the sales representative was super friendly, knowledgeable and patient. I made them come back another time because I had to see if I could get out of my contract with the other company I was with. The installation team showed up a couple of minutes after my sales guy left and they were really good. They let my little daughter sit up in a chair and watch them set up. I got their service package which includes fire, motion, carbon monoxide, water flooding, and squeezing the temperature. The service has been good so far except one time when it sucked. I had an alarm on the weekend and it said that my back window was opened and closed within five minutes. When I got home to check it, the window was still locked. Still, the whole experience has been fun, easy and efficient.

I see the same post every year and Vivint was mentioned to me a couple of times but I didn’t buy it until I had a need for it. There was a burglary in my neighbor’s house. I got it because it would make my house safe. I have outdoor and indoor cameras, the door and glass break sensors and the alarm system. But the video doesn’t last more than 20 minutes. Also, if somebody rings my bell and I’m outside my network, I can’t hear the person talk but the person can hear me. But when I’m at home and it’s connected to my network, we can hear each other. I complained about that a couple of times.

My father in law is 76 years old and not in his right mind. A salesman told him he could have 2 months free trial. In 30 days he called to cancel and said he signed a 60 month contract. My father in law had no idea!!! Preying on the elderly is an ongoing problem and it's so sad. If they do not let him out of his contract we are going to the news and using social media to inform people of this company. Very sad.

Our Vivint package includes a doorbell, indoor camera, camera on the outside of our house and a sky panel. Those are good features and the alarm system is good to have. The installation team was amazing. They helped explain everything and it was good. The customer service could be better but it was okay. I called and looked into my bill and the guy didn’t know why my bill was what it was. He kept saying that it wasn’t paid in a particular month then I followed up with my bank statement showing that it was paid. He didn’t know what he was talking about.

The Vivint sales rep was very good and we haven't had any problems with their system so far. The only issue we had is that the batteries die quickly on the keyless entries. I didn’t realize that they were AA batteries and when I phoned to talk to Vivint about the batteries, I thought it would be a smaller battery or one of those flat round ones. I had to go to the manual myself to figure out how they were changed. But we're very happy with the experience overall.

I'm a Primerica rep and Vivint is a service that's offered by Primerica. My Vivint package has a camera, smoke detectors, and a modern alarm system. Their sales reps have all been very knowledgeable and courteous. The gentleman that did the install did a great job. He explained what he was doing and what I was getting, and what else they could offer. He was here a couple of hours, had everything done and everything works great. The clarity of the camera is the most impressive thing I've seen so far. The whole experience has been quick and easy.

I’ve had Vivint for four years now. I have the glass broken alarm included win the service package that I purchased from them. My experience with their sales rep was good and their customer service is also okay. I’m happy with Vivint for the moment.

I am selling a bunch of homes and Vivint's open and willing to help activate the security system in all my homes. The dealings I had with their rep had been absolutely awesome. If I needed anything or had questions, he was there. He was patient with me while I was learning all the systems. In addition, the gentleman who installed it was fantastic. The experience is rather delightful.

I looked online for different options for home security systems. Vivint popped up and I've heard good things about them in random discussions. Vivint was the only company that did the quote. We felt comfortable and we want the service. Also, our time is valuable so we went with the first bid. The Vivint guy from Utah who I talked to on the phone was awesome and won me over. He was so much fun. The guy who came to our house was great too. He gave the feature benefit explanation and his sales pitch was all right. I'm a sales manager and Michelle works in sales as well, so we analyze sales people. He walked us through and guided us as to what he recommended. And then we weeded out what we didn’t need and ended up having it installed that day. He did everything in a timely fashion too. The whole process was smooth.

A walk around door-to-door guy came up to our house. Vivint's sales rep was pretty transparent about everything and I knew what I was getting into when I signed up. The cost is a little higher than most other alarm systems and I'm locked into it for the rest of my life. I'm not happy about that, but it was a situation where we needed something and they were the first to come to us. The installation was good when we initially had it done. We recently did a move and that was a pain to do because it required me to remove the panel off the wall and take the sensors with me. On their website, there's a page that says step-by-step how to remove a panel from the wall and then patch. At that point, I have to patch my wall from the big hole they drew so that was a bit frustrating. It wasn't as streamlined as I thought it could be.

Sales person came to our door and sold us a security/smart home system. We did not want to be bound by a contract so we chose the option to pay for all the equipment upfront. Paid $2,100. 11 months later we called to cancel. They told us they would. Yet they charged us for another month of service. When we called back, they said that we had to give them 30 day notice, therefore, that charge was valid. We decided not to argue and just let it go. Sure enough next month they charged us a fee again. We called to dispute it, they gave us the money back and they confirmed yet again, that they did start the closing process of our account and it would take a few days.

The representatives at Vivint stopped by to treat my system ‘cause it wasn’t working right. They were able to resolve the problem because it’s working better now and I’m pretty satisfied. They did good and I’ll recommend them.

My tech was great, it wasn't his fault my alarm system did not work for a few days. So far now pretty good. I was supposed to receive a credit. I hope it's applied to my account. The app on my smartphone goes down a lot though. Don't know that issue.

We got started with Vivint when we were moving into our neighborhood. One of their reps came by and talked to my husband about it. We had ADT and we liked having the security but Vivint offered us more, so we decided to go with them. Our service had the doorbell, sensors on the doors including the garage door, and a camera at the back. The best part is the doorbell. You can see if anybody’s out in our front yard. The Vivint reps were all great. The installation team was very helpful and nice. We had our installer very quickly. He was awesome, too. We had no problems with Vivint, so it’s been great.

I'm a health and safety adviser and I know what a house needs. My dad is a seller for Vivint and so I purchased a service package through him. I got a package that included a doorbell camera, sensors and a smoke detector. The price for the package was fair and the installer was okay. However, when their guy installed the lock on the back door, he failed to mention that the door will not lock on its own and that you had to push it in. We only figured this out after he left. We have the feature where you can lock the door with your phone. Because the door doesn't close properly, we can't do that. If the tech had moved the lock over slightly, it would have been fine. We don't have the tools for that. And so, we had to do the rudder stripping to be able to get the door to close.

Our neighborhood had been very harassed. I had a referral to Vivint from my sister-in-law and so I got four cameras, a doorbell and the panel from Vivint. When it was installed, they system wasn't working. He just said he would let me know and left. I've had nine technicians come out and it still wasn't working. Then I spoke with a manager, and he wouldn't let me speak to another supervisor. Then another supervisor got on the phone. I was at work and I had to have been on the phone for two hours. I had to argue with them. It was a horrible experience overall. I just got the service taken out of my home and I'm glad they let me out of my contract. Never again and I would never recommend them to anyone.

I had a lot of stuff going on in my life and I was living by myself and I needed the security to watch my home. Also, a lot of people were talking about damaging my car so I put the security in the front. And they were talking about breaking in while I was going to work so I put Vivint's security system up. I needed to feel secure when I go to work, and sometimes, I don't get back home till about 6:00 in the evening so I was a little worried. I've been with Vivint for more than five months now. I have their back camera, door camera and security. However, I had one problem with my security system. I had lost the bell thing and it took so long to come back. The sensor for the door came in two weeks ago but before, they kept telling me it was going to be in but it never did. Other than that, my experience with Vivint has been excellent.

I purchased a home and the previous owner already had Vivint so I took over the contract. It’s only been a few months. The service package includes security and I can control the thermostat as well. It works and I haven’t had to contact them for any reason so that’s good. My experience has been satisfactory.

I do not feel this company cares about their customers. They only care about contracts and money. And once you are locked into a contract, it's their way or the highway. We have been trying to move our security from an old home to a new one for three months. We have been in our home for two months and still do not have security yet we have been charged every month and they will not refund us. You cannot cancel your contract without paying thousands of dollars. When you move, a tech doesn't come uninstall the equipment for you. At least that's what happened in our case and we were mailed a moving kit. When uninstalling, it called the fire department to our home. Also, do not disconnect your internet to your home until the day you move out, or you can get vandalized and the cameras will not work! Which happened to us!

I was somewhat pleased with our home security service while in our home. We did have to remove the camera due to it never working correctly. I thought the moving process would be simple... Our home buyers were interested in taking over our account, and we were going to have a new system installed in our new home using credits we had on our account from our original system. Everything seemed to be going ok at first. Our home buyers took over the account, and I called to set up our new system install. They were going to charge me for all the equipment through monthly payments in addition to the monitoring fees. I reminded them of the credits on my account, and they told me that it would not be enough to cover our new home. I was unwilling to pay for more equipment due to paying for all the old equipment already. We were not asking for more than what we had previously. So now we are going with a different company!

My son got Vivint a few years back in Chicago and he mentioned it to me. Then a year ago a salesperson came by the house and he did a very good job in selling Vivint. He explained the state of the art applications and convinced me to change the security system I had. I used to have a standard security system and it wasn’t online at all. I couldn't open garage doors or do any of those other things that are camera systems. So, it was an upgrade for me to go to Vivint. The installation team got everything going quickly and everything went well.

I got the Vivint security system for the added convenience. I travel a lot and I could operate everything through an app on my phone so that’s handy. The sales process, the service, installation and follow up has been outstanding. The sales representative had met with my parents during their 70s and part of the reason why I was willing to have him come over is because of the service he provided to them. He took time explaining things and they never felt like they were being rushed. When he came to my house, he arrived on time, was dressed professionally, again, took me through the sales process and answered any questions I might have. Follow up through installation was also done in a timely manner. It was a good experience. And then the installer kept things neat and tidy. There was a bit of dust from where he was drilling in the wall but then he asked for a broom to clean up the mess. He was polite and he was done quick.

I love Vivint‘s service and system. I live alone and I’m 63 years old. I'm safe with Vivint and the system gives me a sense of protection. I also like that I can be away and I can still watch my house. If somebody rings my doorbell, I can look and see what’s going on. However, I’m upset with their customer service that’s why I don’t even call them. I had a problem the other day. I was so tired and I had bronchitis. I messed up with one payment and Vivint called me. I made a request to them and told them, “Do not go to my account and take out anything because if the money is not there, what it's doing is it's giving me a late charge and creating more problems for me right now and I’m sick. I'm not working. As soon as I get the money together, I will call.” But they did what I asked them not to do.

A friend of mine referred me to Vivint and I purchased a package from them which has the security feature. Their sales representatives and their installation team were good. So far I'm satisfied with the service.

We just had the windows replaced in our house (3 days before Jared showed up on the doorstep) - I mentioned we were a bit busy that evening but sat for 15min and went through the service. Jared diligently came back a few days later and got us all fired up with the service, cut us into what we felt was a good deal and had a tech installing within an hour of arriving at our house for the 2nd sales pitch. The equipment went in reasonably well and the few hiccups we had in terms of getting the whole system up and running were dealt with quickly and professionally. Jared came at the right time but he also did a great job on the sale.

We were sold the Smart Home System. We loved having a camera in the backyard and on our doorbell so we added another camera. All cameras kept going offline throughout the day and night. Service tech came out twice to add extenders. Nothing worked. We requested Vivint remove the system so that we could change to a company that could provide the service needed and both parties agreed on. Vivint refused to cancel the contract due to being past 3 days of signing. Finally, after much discussion, they came out and removed cameras but they refuse to release us from balance of contract. We are expected to stay in a 60 month monitoring contract and pay them 637.00 for a display system. Total scam.

I am very satisfied with Vivint’s services and I would highly recommend them. The package I got includes a touchscreen and I can use the app that allows me to access the alarm system and turn it on and off without being by the pad. The app also keeps track of the alarm system for me. Everyone that I've had from Vivint has been a trained professional. The company’s sales rep was punctual, quick, and knowledgeable too.

I was pressured into purchasing this home security system by a very savvy salesperson who clearly wanted to make the sale. I gave in when I was assured that I could cancel with no obligations and a full refund within a 10 day trial period, recognizing that this would allow me to see if the system was suitable for my needs. I found it was not what I needed and the monthly cost was too high for the service provided. Upon canceling, my system was efficiently uninstalled, and having paid the full price for the system up front, I was told I would be reimbursed within 15 days. It has been over a month and still no reimbursement.

I am with Vivint for three years now and so far I am satisfied with their service. I have their alarm system on my doors and windows and it works good. The sales rep called to tell the installer guy about our windows and that we were supposed to get them on all the windows. But, other than that, we have no problem. I had called yesterday or a couple of days ago to see how much cameras were because I was thinking about them. But the price wasn't I was expecting. I had no problem contacting their representatives and they answer right away.

I saw a lot of Vivint’s signs in the neighborhood. The representative who came out was very good and easy to contact. Then the installers that came cleaned up after they were done. Also, Vivint’s app always work for me. I’ve talked with people and told them we got Vivint and that it’s good.

Vivint took over my existing system, so I have all my window and door sensors and the carbon monoxide sensors. And I got these features for my wife's peace of mind. Also, they use technology that was created by some of my peers at a previous company, so I knew the technology was good. But, I don’t like their salespeople. They lie. The salesman who came over wanted my business from ADT. The plan I had with ADT includes the maintenance where if any of the equipment needed replacement, they would come in and there would be no charge for it. He said that everything they got is covered and that I didn't have to worry about it, so I signed and got it done.

Installation tech was unable to install doorbell camera due to fire break. I was able to get wire installed and simply needed a tech to complete the install. Tech not available at MY convenience. I ended up installing doorbell camera myself. As of today no one has even contacted me about completing the install.

I was first sold on the system when the sales rep states I can take the system wherever I move and have it reinstalled at no charge. After finally relocating I was told I had a $99 reinstallation fee. To make matters worse they are not even able to connect for another 2 months and yet still are withdrawing funds from my account. After complaining they stated they can only credit me one month. Vivint is not monitoring my home at all but yet continue to withdraw money. On another note my alarm system went off when first installed in old home and not one representative verified my passcode. Customer service is terrible. I would not recommend this system to anyone.

We have now had the system for a couple of weeks and have worked out the bugs. It is nice to be able to see if the doors are locked and if the system is armed when we are not home. If we can get a decent price we may upgrade to the cameras for even more peace of mind.

We like the system so far, only issue is that the salesman mislead me on two issues. Promised me that they would send a check to buy out my current contract, but that is not true. I have to cancel first and then they will buyout. Also said that moving is simple and I just leave the old system. This is also not true, I have to take the panel and other parts with me. I would have bought the system without the misrepresentation so in the end it is fine, my trust in the company is shaken at this point.

Camera 1 does not work. Touch key does not work. I don't know if these were not installed properly but they do need some help. Until these are fixed I would not recommend your product to anyone. The backyard camera works. I can unlatch the front door with the unlock key in the hallway.

We had ADT at the time the Vivint sales guy came and convinced us. He explained everything and said something like he was the supervisor. But he still worked in the field, so that he could be up to date on what was going on. It was the best option and we agreed. Then, in about two hours later, the installation gentleman came and it was perfect. It was all done in the same day. The service calls had also been wonderful. Somebody could teach my husband how to not keep setting off the alarm. But when he does, everybody's so pleasant. Also, everybody on my street and probably four people on the street got it at the same time. It's very efficient, reasonably priced and their customer service is wonderful. I'm very happy with Vivint.

The sales rep from Vivint was very informative. He explained the product and demonstrated it. I own several businesses and I wanted to be able to see all of them from the same device so I have the whole package which includes the door cameras and all the internet stuff. This system is better than the last security system that I had with a different company. The service from Vivint is also outstanding and I'm very satisfied right now.

We’ve had Vivint since early May and it’s been a great ride with them. We had ADT before and when we moved to our new house, we got a deal and used Vivint with our internet provider. Vivint is more technologically advanced than ADT because they have the touchscreen feature. Vivint also have better customer service. I talk to an American every time I've called. Their reps are easy to understand and they get what you’re saying. They’re more responsive too and they don’t just blow you off. The installation team was perfect as well. The security system gets the job done. We had a false alarm and the deputies came out, so I know that the system is working.

One of my friends had Vivint in his house and I saw them online as well. The sales rep very knowledgeable, got me the information I needed and wasn't pushy. I got the home security and the camera. The installer was very helpful and he let me know how the system works and how to use it. Everybody was well-trained and friendly. It was a great experience.

Called three times. Had two appointments no shows to repair my cameras not working. Not happy at all. Technicians never showed up at my home. This will be my third appointments. My service not working. I'm very unhappy with service and technical support.

The system generally works as promised. It seems to be reliable. However, the salesman neglected to tell us that we had to buy an alarm permit from the city police department at a cost of $30 per year. False alarms result in a bill too. We were also told that the house cats would not set off the alarm. We found out the hard way about this while we were in church with our phones turned off, resulting in the false alarm. Otherwise, we are glad we bought the system.

So a few days ago this nice young ** guy who was a rep from the company Vivint Home Security knocked on my door. He had his pad and did his whole sales pitch and showed me his list of ten people he had to sign up with four more spots to fill up. I told him that I had heard of his company from someone off the next door neighbor sight, but I have not really heard of them. He said that they were affiliated with Best Buy. My brother is a manager at Best Buy and never he never even heard of them. I told him that my security system was not under my name but somehow he would check if I qualified by running my credit with a "soft check". I just looked up my credit report and it was a hard inquiry. He somehow got me to speak with their intake person who was asking me things that I didn't hear him say. Finally she said, "You will be billed $90 at the time of installation." WAIT! What?

I think that the alarm system will be great if we could get in touch with the company or customer service. I have tried several times to no avail. Will someone please call me at **. The salesman is a very good liar. He won't answer his phone after telling those lies to us. I am thinking about reneging on this contract until I get the help l need. The system by the way, installation is still not complete. Looking forward to hearing from you soon.

After talking to 2 technicians for more than 1 1/2 hours none of my cameras are working! Have had this company for two weeks and it has not worked yet! I am getting ready to go to a different company. I had Protection One for twenty years and never had a problem with them. It takes a long time to get a technician out to help with a problem. Need to hire more help and get better equipment and cameras.

The salesperson of Vivint was fairly young, energetic and was describing the features that were different from ADT, and in the same amount of money. I was also getting close to the end of my contract with ADT. And so we decided to give Vivint a try. I have the camera, the sensor for three doors and the glass break with Vivint. Initially, everything worked. There was an issue later on with the control panel but somebody came out and it was fixed.

I'm not happy with Vivint. They put a big hole in my door where the doorbell was and it was ugly until I asked them to fix it. And if I call for someone to come fix something, they expect me to pay $49 for them to come out here and service their equipment. Also, I don't think I'm getting my money's worth because either one of their cameras is down or it's not in real time when I look into my clips. It's just not as what they presented it to be.

I was looking for a camera deal and got Vivint in June last year. I used another security provider before but I just had a basic alarm with a keypad that can be turned off when you come in. But now with Vivint, I have the whole smart home deal with the air condition and all of that stuff there as well. The main thing was the locks for the doors. Like its camera features, the door locks were wonderful. There were five technicians that came out the first time to set it up and did it the same day so I was pleased with it. Also, when I had a battery situation, a guy came out, fixed it and it was good. Then last week, there was a guy that was trying to work with my neighborhood to see some other clients. He came and sat with me then we worked out a referral situation so I've been completely happy with it. they've been wonderful. I have recommended Vivint to people.

The Vivint guys came to the door at 9:00 at night which was a little bit late but other than that, our experience with them has been very good. We had a security system before but the Vivint security system is much better. I can access it on my telephone, see what's going on and view that camera. The other ones were only for security and we never had a camera so this is all different for us. Whenever there's a movement, it records it. If I have a break-in and if they come into the yard, that's recorded. They consolidate the proof. I absolutely love that about the system. But we had to reboot the camera because it didn't want to record anymore. We called customer service and the technician for the camera knew what he was talking about. He was definitely one who specialize them.

Hello, my system has been down for over 24 hours plus and the issue I have is getting someone out here to look at it. I want someone out who can fix this thing. I spent 2100 dollars upfront and my system will not communicate with my IPAD, phone or computer. So much for being able to watch your home and I feel I wasted my money on this system. It's been up and down like a yo-yo and online and offline for hours at a time. The panel or WiFi equipment are not working properly and I was told or it's my internet provider on other service calls, not this time evidently.

I’ve had Vivint a few years now. Their reps showed up on my door and talked about controlling my house with an iPhone when I’m away. I liked that idea and the idea of security. I have people come to sit my dogs. So now, when I’m gone for extended periods, I can just unlock the door throughout the day and have the pet sitters step in and out without having to share my code.

I saw Vivint's sign in a yard and I called them and the sales representative came by to speak with me. She did an excellent job of explaining things to me and I'm very satisfied. I had a very good experience with Vivint.

I’m a disabled veteran and I came from the war with PTSD. I feel scared and I try to do everything I can to protect myself. Then several young men were out in our area doing cold canvassing and they came to our house. They answered all of my questions and Vivint had what I needed so I bought a package with security cameras, door locks that lock from our phones, and the alarm system also worked from our phones. We had everything that we needed.

We heard about Vivint through my daughter. I loved what she had and we went a little more than her's. The reps were all good and the installers did a great job. The last guy that came was wonderful and very helpful. I love that I can see who’s at my front door and I like that I can open the doors away from home. But we have had problems with Vivint. Our garage door doesn’t open half the time. They did come and fixed it once but we can't figure out what the problem is. If it wasn’t for the garage door episode, everything would have been great.

We had another security system but we liked the video quality and features that are with Vivint. Their sales reps were great, they explained everything, and I was happy. So far, Vivint's monitoring has been great and the video has been good. I would recommend going with Vivint.

Our technician was great!! He was very professional and showed us all the features and made it very simple to use. We are very pleased with the system and how it helps us protect our two kids with Angelman Syndrome. It gives us peace of mind whether we're home or away.

My son was in a car accident and he's trying to become more independent. I can monitor him using Vivint's system if I'm away from home. I had great sales reps and an installer who took care of me. I have the keypad, motion detectors, a couple of cameras, the doorbell camera, the thermostat, and the smoke detector. I'm pleased with the service and I haven't had any problems. I like that I can add to my package later if I can't afford everything now. But I paid my system off because I wanted it paid for and prefer a lower monthly payment. I like that they have payment plans, too.

Vivint's salesperson was very friendly and knowledgeable and was trying extremely hard to please me. But the installer was being rushed and when the thermostat falls off the wall, it's not the best thing to do. I just pushed it back onto the wall since the service connections were proper. The only thing is we turn on the alarm once we leave the house. We have a pet and she often stays in. Then when I come home, I disarm the alarm and at times, it has not completely disarmed so the siren has gone off a couple of times. So, I'm getting ready to phone Vivint on that. Also, I'd like to see Vivint have a GPS medical alert. They have a medical alert but it's only within the local area which is completely useless. Other than that, I would definitely still recommend Vivint to others.

I have been with ADT before, but when I was visiting my friend in Delaware, I liked his system better. I loved the cameras and the lack of delay, so he referred me to Vivint. I purchased a video doorbell camera, the typical alarms at the doors at the house, the glass break sensors in a couple of rooms and also have the fire detector. With ADT, there’s a delay and although I could set certain things up and absolutely get a notification, the delay was too long no matter how I jiggled around with the settings. But with Vivint, everything is instantaneous and I’ve got the mobile app on my iPad and phone and everything pops up right away instantly.

I have two sons who sell Vivint and when the first one tried to sell us the system, we said "no" and that we were fine. But then, we actually had someone unlock our door three times! Our other son was out selling and so I said, "I think we need it". Some time May this year, we got the doorbell, plus the cameras in the front and the sides of our house. The installers came out twice and they were very professional and really good. They did what they needed to do. They could tell we were doing things and they stayed out of our way, and yet they were very patient to be able to get this done. They also cleaned up after and it was like nobody had been here.

I was a little skeptical at first but I'm so EXCITED that I did. I ABSOLUTELY LOVE MY NEW SYSTEM. I FEEL VERY SAFE. I have been telling everyone I know to make the switch to this company but I really wish that it wasn't a 60 month contract. I think it's a little excessive.

I had this system installed in Feb 2017, have had the panel replaced once already for not responding. Could not alarm my house. Now I am getting bad battery message with horn going off all hours of the day and night. Cannot get anyone one to call me back to schedule an appointment to replace bad battery. I have been calling 3 days now and still waiting.

Vivint installed a home security system for me about 2 months ago. During the initial installation they never explained to me that they were installing this system using the old equipment, which as I later learned, was incompatible with their system (?). Two months in, I started having sensor problems (sensor errors related to the battery). A wonderful Technician came in to correct the problem only to discover that the old sensors were not working and Vivint did a 'take over' installation using these sensors. The house was built with these old sensors using ADT, about 14 years ago. Vivint charged me nearly $200 to replace all of these sensors which covered some of the most sensitive (and essential parts) of my house (front door, side windows, sliding glass doors, etc).

We've had ADT before but then Vivint had a good deal so we switched. I liked the fact that Vivint came with the doorbell cameras and the digital keypad with a camera on it. The doorbell camera's my favorite feature ‘cause I always like to know who’s at my door before I get up to answer it. I could look at it from my phone or even still get up and walk to the hallway and look before going to the door to say, “Who is it?” Sometimes I don’t want to be bothered.

Our area is getting a fair amount of break-ins. When we talked to Vivint over the phone, they gave us an idea about the features of the system and the people that installed the equipment explained everything for us and that's what we decided on. We got the doorbell camera, windows and doors sensors, smoke detector and carbon monoxide detection.

I like Vivint's security system. The guy who came and introduced us to it was very nice and he explained everything. We got it installed and the installers explained everything to me and my daughter. We had another one before and I prefer Vivint because I have the doorbell and we have the camera on my phone and my daughter's phone. We can answer the doorbell and we got the inside camera. So, I got it staring from the window outside so I could see stuff outside. I was able to refer someone and got her security system installed but it's from somebody else. She was upset when she saw our system so she called them back and had them talk it out of her house. So, I have my daughter go online to get the code I could use to recommend people. Overall, I'm enjoying Vivint's security system.

We got the doorbell, two front and back door lock, five window sensors, a backyard camera and a pet camera from Vivint. We thought if we're going to do it, then we might as well bump it up a little bit. We liked the doorbell feature especially because our daughter is legally blind so it’s easy for her to see who’s at the door and she can communicate with who is outside instead of opening the door.

I was satisfied customer of Vivint until this past Wednesday. A technician came to my house on Wednesday, 6/14/17 and move my outdoor camera over just a little so I can get a better view of my driveway and yard. He had to go through an extra attic space next to my closet above my garage. Well he accidentally slipped and one of my sheet rock boards ended up collapsing onto my garage door.

The sales rep was professional. He was good at his job and he was a friendly fellow. Everything he said happened and he called back to see if they had gotten it taken care of. He also came back a little bit later and said hello. The guy that did the installation was the boss of the team. He put the equipment in because they were tied up and he did a good job but we had a problem with the Wi-Fi and the doorbell was not working correctly. It would go in and out and I was concerned. I couldn’t evaluate it and it’s too much money. I’m on a fixed income so I didn’t want it to go that far out. But he was pretty much on top of it and he knew what it was. And even though they said they were gonna put me out a week, he came right back and got it done. I was pleased with that. Also, he knew his stuff and I’m always impressed when people know their stuff.

Some people stole my rocking chair that was on my patio so I wanted cameras. I was using a different home security but I switched to Vivint because my friend had the doorbell camera and I thought it was cool. I have it, an indoor camera, and four outside cameras. I feel more confident and comfortable leaving my home now that I have cameras. I'm happy with the service and my neighbors are, too. There's a bunch of people getting it now in our neighborhood. I love Vivint. Their sales representatives were nice and friendly, and the installation team was great.

The sales rep of Vivint was very cool and he was real upfront. He told me what was going to be what and how much it was going to cost and how long I'm locked in. The service package I got includes a doorbell camera, new lock, the lock and a camera in the back, outside the house. And with the package and price that I got from Vivint, my previous alarm company wanted triple of that, so it was a no-brainer choosing those services from Vivint. There were also two guys who installed the security system, one was training. And they did an excellent job and they didn't mess up anything. Vivint is a great company and I'd recommend them to all of my friends.

I got an alarm system to keep our home safe. There's an app for the phone access and fire, police and ambulance buttons. Vivint keeps their equipment up-to-date so that's good. When their rep first arrived, it wasn't a good time but he was willing to accommodate me. He came back later when I told him to come back at a different time.

We have had Vivint for 3 years not one missed payment. Yesterday we got broken into 3 times by the same people, the third time they crushed the control panel leaving us vulnerable. Vivint's response... We had to go thru 3 different departments for someone to help us and to add insult to injury we have to wait 48 hours for someone to get back to us, we will not get the monitor replaced till Monday (today is Tuesday) AND we have to pay 300 dollars for the monitor the people that broke in crushed. Not even, "Is your family ok?" Nothing. Thank you Vivint, by reading your reviews yet ANOTHER dissatisfied customer. Before using this company do research. They will use any technique to get you locked in a contract and when you need them the most is all about the money and will find any technicality to screw you.

Over a year ago I called to cancel my service with Vivint but was told that I cannot cancel because I am still under contract. I called today and found out I have not been under a contract for years. I am very upset that their employees are purposely lying to their customers in order to continue making money off of them. I have wasted thousands of dollars on something I haven't used for years but thought I have to wait until my contract was over to cancel. I am appalled on the way this company deals their business. After knowing this I will not be going back to them in the future and I will be sharing this information with customers and possible future customers.

We couldn't be more pleased with the performance of the equipment. Very easy to use in every way. But the installation was sloppy: Our installer was pleasant and very informative. But he made no effort to route wires neatly or seal holes drilled through walls.

Vivint will send you a text message about coming out to install your new system. You are suppose to reply to that text. Didn't work. Vivint will send an email. In the email you can reply which also did not work. Vivint will send an email AFTER the system has been installed stating something about your future installation. There is an unusual amount of communication that is unnecessary, unprofessional, and makes this company appear amateurish.

Salesperson promised me $80 reimbursement in my bill after the 1st month of service. I have contacted him several times. He does not reply. I have tried contacting Vivint to update my payment information. On hold for over 15 minutes. No answer.

My up-to-date grandson who lives with me told me about Vivint. He knew about it and he liked what they had to offer. He has also shown me as much as the person who did the installation. We have doorbell cameras, motion, cameras front, back and inside and a medical alert device included in our package. I already had a medical alert device which was expiring and since it came along with the setup, I might as well get it all from them.

I bought a home with Vivint previously installed and ended up with a doorbell camera and added windows that weren’t secured by the system before. It seemed like a good price and is very simple.

I got from Vivint a service package that included door lock, the doorbell camera, the glass break thing and the Amazon Echo. The installation team was great. But after eight months of having the system, the doorbell camera stopped working for three months. But Vivint fixed it and handled it correctly. Overall, I'm satisfied with Vivint.

We have had our system in now for 3 weeks and love it. It is great to have a safe frame of mind knowing my home and family are being watched over when I am not home. We love the home automation functions and plan to add more in the future.

My parents wanted me to get a security system for my safety and I'm living by myself at my place right now so I needed one. I got the basic package with the doorbell camera, an indoor camera, sensors and the control pad. I wanted a bit more sensors but I'm okay with what I have right now. There was no pressure on the sales representative's part. He was very informative and he helped me understand certain features to help me make my decision. All-in-all, it was a good interaction with the rep. It's the same thing with the installation team. That was pretty chill doing it and it was very quick and efficient. The installer also walked me through the features, the emergency numbers and emergency codes for those situations.

The young man from Vivint came in and talked to us about their services. He talked us into it. I'm 84 years old and have heart problems. My daughters, one who is my caretaker and the other who comes in all the time, took care of getting Vivint. The company’s installer was professional and very nice. He was in his 20’s. He knew his job and what he was talking about. Everything has been going smooth with our Vivint home security so far. There was one day that I accidentally locked myself out because I don't remember numbers too well. My daughter was at work, but I had her job outfit get in touch with her. She unlocked it from her cellphone, which worked out great because she didn't have to come home. Then, she changed the security numbers to numbers that I could remember. That’s the only problem we’ve had, but it was minor and got taken care of fast.

Vivint came knocking on the door and I got the camera and smoke detector from them for protection in my home. My son goes to work from 4:00 in the evening till 5:00 in the morning so I’ll be here by myself at night. And that way, he can see on his camera on his phone what’s going on if somebody comes to my door and hit the doorbell. It’ll ring on his cellphone when he is out working. It’s definitely convenient. Everything is pretty good except the thermostat. After a while on Sunday, it was popping and stuff. So, I had to go to Home Depot and buy a thermostat because it was too hot. But I had to stay in this house and had to wind up buying it. My daughter got her friend to put it on for me.

A lady from my church mentioned she uses Vivint and then I got a message on my phone from them. My husband and I were with another company but we weren’t getting good service, so we decided to use somebody else. Vivint is much safer than the first company we were with. We have a camera at the front door and another one at the back, going out to the deck. We also have a smoke detector and a sensor in the living room. The sales representative explained everything to us and that went well.

Phil was excellent in explaining everything and consulting on installation. He did a great job. Very detail oriented. Paid attention to his surroundings. Was creative and overall represented Vivint very well. Courteous, professional, knowledgeable and very thorough. Phil provided excellent service.

Great decision when I had Vivint installed. It's a good system. I love being able to know and see what's going on. I also enjoy having 24/7 access and live feed and communication. I wish I had it when someone was always stealing my newspaper out of my yard and removing the valve stem caps off my truck. Little things mean a LOT and if I don't want to come to the front door, I don't have to. LOVE IT!

I gave Vivint two opportunity and each time they failed on installing incompletely with contractors. The uninstall was a true Vivint worker and you can tell the difference. Too bad Vivint did not use a true Vivint installer since would be with Vivint currently.

Service and product have been great so far, good work to the Vivint team. Only one hiccup when the system went down. I called and no one answered, please stay on top of that. I stayed on the phone for a good 20 minutes and no one answered, I had to ride it out.

We had a different security system and my sister had used Vivint and she was very pleased. So, I figured that if she was pleased, I would be too. We use the app for coming and going and checking periodically. The thing with my system was my app doesn’t alert me whenever a doorbell rings, whereas my sister’s Vivint system does. Also, we’ve had to adjust my children's room, because it was too sensitive. Whenever my six-year-old would drop a toy, the glass break would come on. So, we've had to change it. But I didn't know if it was just the setting that we needed to change it with. Now, everything's been fine. I would recommend them.

One day, a Vivint salesman came by my house and gave me a better deal than what I had before. It was around the same price but with more equipment. My interactions with their installation team went fine. I had one issue though that never got resolved by their customer service team. If the wind blows, those are detected on my doorbell camera which I'm constantly getting on my smartphone app. We tried lowering the sensors but it's still the same. I got a bunch of trees in my front yard and their rep told me, "You don't want to be real low where it won't pick up now." They sent a guy out to my house and he made a few adjustments but it started right back after he left. It's annoying because I work out of town and sometimes, every two or three minutes I get an alert from the camera. I work for postal so I pull over to check it out but I see nothing.

I had somebody that had Vivint and they recommended me. I got the package that included the alarm and the cameras. The representatives were fine then the installation team did a wonderful job. The only thing I didn't like about it is that for some reason, I found the cameras do not seem to be clear. When I click on the pictures, sometimes I can’t make out who it is as far as face-wise, only by body structure. So if something was stolen then I play the video, it’s not that clear. Then I just called the other day, had an issue with the two cameras I have. Somebody rang the doorbell, and it wasn’t communicating. But the agent had reset the system. Overall, everything was great.

Excellent team to work with and answer questions right away and can access online support. The installation team was amazing and installed everything we needed. The tech support was good at adding cameras and programming the panels too. Well done. I have also referred my friends.

I've had some time to really think about my experience, so now I can honestly say if I had to do it over again, I probably wouldn't. First, when the sales rep first spoke to me, he said VIVINT would GIVE me the system in exchange for advertising since I have a corner home, and it would give great visibility for their signs. However, when he came the next day, it was not GIVE me the system, but allow me to not have to pay for it upfront. I would be paying for it over 5 years, with that monthly cost added to my monthly monitoring bill. Next, the sales rep said the system was wireless, that they would be able to put the new keypad where my old keypad from previous alarm company was, and that they would be able to use the door sensors already on my doors. Not true at all.

Just had a system installed in my house and while they were doing that, unbeknownst to me, they drilled through some electrical wiring installing a camera, which caused a short in the wiring almost setting my house ablaze. The arching caused the vapor barrier to melt and fortunately, the electrical wire broke in half, which stopped the arching. A good part of the electrical system wasn't working anymore in the house, so I received a call from one of my tenants. Since my breakers were all closed still, I called an electrician and he discovered the problem. He fixed everything.

I saw Vivint in the area and they knocked on my door. I got their door camera for my protection in my home. The sales rep discussed well but sometimes I'm not getting what I want. The interaction with the installation team was quite good. However, I was not a 100% satisfied, about 75%, because I did call them back from our house because I don’t think my camera in the back is doing a great job. They came out and said they did something to it, but I didn’t see much difference. Sometimes I go around there and I don’t see myself on the camera. In spite of that, it wasn’t too bad and I introduced them to my friend.

We live in a mobile home park and it's a little rough, and my next door neighbor got Vivint, so we decided to get the doorbell and the outside camera from them as well. My husband was quite happy when he purchased them. The reps were good and they seemed to know what they were doing. Also, everything seemed to go okay with the installation but I’m not that satisfied. Half the time it does not pick stuff up. It never picks my son up coming home and the people that have been coming in and out of my yard. We had them come back out one time because the outside camera was not working at all. All they did was adjust it a little bit, though it is still not picking everything up. It does not as much as my next door neighbor does. Nevertheless, the Vivint guys were good. They came out the next day for my complaint and they were there nice and fast. We have had the kit crashed one time and they got it up and running the next day. I thought it would pick up a little more than it does but I am happy most of the time.

A friend of mine works for ACN and he introduced us to Vivint through ACN. The Vivint sales rep explained everything and answered my questions. Also, the installation guys were professional and cleaned up after themselves. Overall, we’ve had more peace of mind since having Vivint.

This is the worst company and very unprofessional. They did a botched job and ruined my walls (inside and out) and then said, "We are not responsible." The man that came was very nice, but possibly his first day. Horrible just horrible.

We just had our system installed yesterday. The technician was timely, courteous and knowledgeable about the system and how it functioned. Several hours after he left we had some trouble with the door lock but I contacted online support and they were able to provide me with reset directions which fixed my problem quickly. Our only complaint is the access point that is used to connect the system to our wifi network. My husband works with networks for a living and the access point provided just isn't secure enough for his liking. It bothers him that a device he doesn't control has access to his network. That being said, if isn't that the system is insecure, it just isn't secure enough for us. (But we are super picky about things like this.)

I was pleased with the sales and installation people. Please with the support staff. My only complaint is that I wasn't aware of the internet requirements. Also still having issues with the false camera doorbell notifications of a visitor detected. To solve I had to turn off the notification setting.

Vivint was a great choice for me in my Home Security needs. Their customer service was unbelievably very nice, polite and knowledgeable. My service tech was a little late and before I could complain they gave me a credit! This company is great.

For five years Vivint has failed to charge me correctly, correct my phone number, and even after being able to cancel my contract (locked in for 48 months) - they charged me for a system that was turned off and I am in the process of selling. Many hours of wasted phone conversations with no solution. I may have to cancel my credit card so they cannot steal my money - as that is what it is - they are taking money from me and not providing a service. I feel they should be investigated.

We just moved to a brand new area and Vivint's representative came to our door. He said he was trying to get Vivint out to our area and so we asked what they offered. He said that if I'm interested, everything they would give that day would be free and I only have to pay the monthly fee for the security. And so, we got the home automation system with the thermostats, doorbell, door signal and glass breaker monitor from Vivint. Their installers were on time and cleaned up after themselves. Since the installation, the system has been really good and it has worked. I've also been liking the monitoring customer service. They are very quick. If anything goes wrong, they call or message you.

My mom told me about Vivint. When their reps initially came in, they explained the packaged deals and how things are going to work. I had to call their customer service to change stuff over to my name from my ex's. And they've been professional and courteous.

I wanted to know if somebody was going into my garage and to have basic security because there’s been a lot theft in the town. My brother had Vivint and he’s happy with them. We’ve been with the company for two months now. The sales and installation were good. The installer was great too. He responded to my messages and phone calls. However, I’m trying to cancel Vivint’s services. I can’t afford it because my work hours were cut. Also, Vivint’s reps didn’t tell me that the alarm system uses my data from my Wi-Fi. All of a sudden, I went from using 163 Gigs a month to 333, and my cap is 300. They told me that Vivint had their own data that was used.

My spouse, Juston was at our house when the Vivint guy came. He quoted us $35.00 a month plus GST... I heard this over the phone because Juston called me to ask if the price was alright. Promised it would be no more than $40 a month. We were shocked the other day when $79.97 came out of our account. Juston calls. They tell him we've signed a contract that has our monthly fee at $49.99 a month + GST and $27.47 a month to pay for our equipment! Juston asked about cancelling. They said, "Your 10 day cancel period is over so you would have to pay $3149.40 to cancel!" So I asked for the contract Juston found they'd emailed him. Well funny it says I've signed but I wasn't even there.

We have two houses and both houses have the thermostat option from Vivint. Whenever Vivint would come in, they’re very good and we’re very pleased with them. Their installation team also came on time, was polite, efficient and helpful in double checking things with us. They also always call to let us know they're coming.

I am very satisfied with Vivint security system. Their sales reps have been very good. They answered my questions and everything proceeded as we required. The installation team did a good job, as well. They did what I wanted and explained things to me. The system gives us peace of mind knowing that it’s secure. Overall, I'm happy and everything has been good so far.

I've had the Vivint Security system a year this month and I'm very disappointed in this product and customer service. Vivint worked as well as it was promoted the first month. After that the hardware/software and devices created multiple problems one after another. Over several months they inactivated the glass break feature, inactivated a window alarm and inactivated the front door motion detector alarm without my knowledge. When I discovered this I re-activated it and now we receive between 50 and 200 front door alerts each day!

We were away from home this past weekend. The motion security alarm kept going off but there was no picture and the police dept could find no activity. We have an indoor, very active cat and wonder if she could be the problem. This has not happened when we are home.

The salesman was a liar and didn't deliver anything he promised. The equipment was faulty and could not get a service guy out. They just didn't show up. I hate this company and wouldn't recommend to my worst enemy!

Our experience with our sales representative Branden ** was a great one. Like others we were hesitant at first about changing from ADT which we had for several years. However Branden helped to make the choice easy. He thoroughly explained Vivint's history and products that would suit our needs. He ensured that installers quickly arrived to get us set up. A few weeks after getting our system we had some technical difficulties and called Branden and he was able to get a tech out the very next day. Branden is an excellent sales rep and we are glad that he was able to help us. We have referred family and friends to Vivint. If you are interested in Vivint make sure you ask for Branden **!