Vivint Reviews

At this time the features have been less than useful. Someone will ring the doorbell, and since they deactivated the main sound it goes unheard unless I am by the main pad or have my phone handy. The camera will not load on the app so I am unable to use the feature, therefore have no visual of who is at the door let alone respond through the microphone as demonstrated. The feature with the door lock was what I was most interested in for access through my main egress area. The door handle has yet to be installed and was told I will need to do this myself and the lock was left with me.

Today marks the 14th day of the installation period, we'll probably hit 21 days, if not more. Not only is the system not installed, they somehow managed to cause a malfunction which disabled the business' furnaces. This is day 4 of no heat. The sales process was straight forward. Sold the dream. I was interested in integrating multiple systems that we had for automated locks, thermostat and cameras. Those Z-Wave locks (Schlage) we had? Those can integrate with the Vivint system no problem. How about those Z-wave thermostats (Honeywell)? No problem! We were dealing with a 12 camera closed circuit system, but because of panel limitations, only 6 cameras but they all record to the cloud. I suppose that's not much of an issue to consolidate.

I have been a Vivint customer for about a year and eight months. I signed up because I liked the features of their equipment (the control panel, etc.) as compared to other competitors in the market. Their prices are higher than the competition and I did not like being pressured into a long-term contract. While the initial installation went fine, I have had 3 door sensors malfunction since the initial installation. I have a very simple system with a control panel and a couple of door sensors and I am paying $50 per month. I checked online and it doesn't seem like I have all of the options that new customers are getting. The hold times for customer service are always extensive and I have had to call on multiple occasions.

Vivint approached my tenant at a property I own. The sales representative misrepresented the contract by telling the tenant they could cancel service with 30 days notice, however when the tenant moved out of state Vivint would not cancel the contract even though the tenant could not transfer the service and could not afford the service any longer.

Vivint people were going through the neighborhood and they knocked on my door a couple of years ago. The sales rep answered all of my questions and I picked the system which includes a lot of features. It is working so far and I haven't had any trouble. The installation was done in a day and they did a good job.

The entire experience with Vivint has been nothing but a hassle. The equipment doesn't work. The doorbell sensor sends hundreds of alerts all day long, the alarm has been set off multiple times, and we have not been called by the company. There is a weather alert notification that cannot be silenced, so if it's storming, plan on being woken up all night by weather alerts. They put a huge hole in the wall when they installed it, and they installed it in a place we didn't want it put in the first place. Every time we call with an issue we end up on hold for hours. Totally not worth the cost.

We have remote, motion sensor, door sensors, and a digital keypad in the service package that we got from Vivint. I walked the installer through the house. I was working with him to find out what was going to be installed. Everything's fine and I'm happy with Vivint.

I was checking up all the different systems that were out there, and the one I wanted could only be had through Vivint at the time. It’s a bigger display and Vivint had it for one year before they released out to everybody else. I checked the ratings and they were good. Vivint has been great, except that I have a problem connecting things up. I have to call the office and they gotta take some password off so I can get in it for two or three days. I was told when I bought the system that the system is mine but at the same time if it is, how come somebody else has got a password that stops me from doing things without me checking with them first. I was not aware of that when I got the system and they did not tell me that. But other than that, I'd recommend them and tell people that they need to look and see what they wanted as some things with Vivint were proprietary.

Compared to my old system, Vivint is a little bit more user-friendly. However, I was a little disappointed with the sales rep. I went to a friend's house who happens to tell me about their new system and it was Vivint. They have an added feature where they could see people through a camera in their home at the front door. I wasn't offered that. The rep didn't mention it at all. It would have been nice to explore. I happen to have two other friends who now have that package. I'm locked into a five-year agreement with Vivint at this time. When that's over, I definitely will explore other options and people who might give me a little bit more information about their product line.

The system has been great. The technician was friendly, professional and great about explaining the system. The access from my phone makes getting in and out of the house a snap. Also the camera gives added security so you don't have to open your door to find out who is on the other side of the door. This is definitely the system to purchase.

The previous house owner had ADT but I didn't want to go with ADT. A friend of ours referred us to Vivint and we assumed the same things the previous house owner had with ADT and Vivint was able to provide them all. The service so far has been fine and they've been, in fact, super cautious. I have the monitors on the windows and doors and a bird must have hit it and they had the cops rolling over to the house very quickly. We were out of town that time but it was a very quick response.

We've been using Vivint for at least three years now. Their sales rep was a very nice guy, very informative, helpful and efficient. Their installation team was very nice, polite, clean, quick and efficient too. I would like to thank them for all their help. They're the best.

We have been a customer for a few years, and while the installation was great we have had issues with the panel and the wireless communication. They have tried to resolve it a few times but the results have been less than good. Since we were under contract, we lived with it. Now, we moved and want to terminate service and all support #s ring to "sorry this line is no longer in service". I am going to cancel the Credit card associated with this account and make them come find me. I spent a couple hours attempting to call.

I wanted a security system installed and I first called Comcast because they were offering it through the cable company, but it turned out that they weren't authorized at that time to monitor fire alarms in Massachusetts. I then called ADT and they didn't show up, and I was surprised that Vivint was the one who showed up. Their cost was a little more than what I had thought it was going to be with ADT. But we were going away on a trip and I wanted the system installed so I went ahead and got Vivint. My service package included the 24-hour monitoring for fire and break-in and a flood sensor in the basement. I needed these features because I'd like to have somebody watching over the place making sure that everything was secured -- I didn't want to worry about it. And if I was gone, the fire department would be notified to send somebody out right away.

Their reps were good, otherwise we wouldn't have let them in the house. They got right busy and did a professional job, answered any questions we had. So far the service has been very good because we forget once in a while and go through the door without unsetting it and then they’ll call to see if there's a problem. Last summer, we found out that the battery was out. They told me which battery to get and put in, and I did that. A few days later, another battery went out. There was some kind of a problem that wasn’t being fixed with replacing a battery. So they finally sent a serviceman out and started checking, and they ended up replacing the whole system because something went haywire in it and so we were pleased with that.

So far, our experience with Vivint has been very good. We were outside when the guy from Vivint came to the door. He knew what he was talking about and was very pleasant. We signed on the dotted line at 9 o’clock at night, and I was surprised the installer wanted to install it that night. That was too late but they quickly backed off. In addition, it was odd that we signed and 10 minutes later, there’s an installer knocking on the door. But besides that, the installer was nice. He struggled to install it because there was more installation in the walls than he was expecting but he fought through it. It just took a lot longer than he wanted it to. He didn’t give up. We're very happy with the system. It’s nice to have a real security system compared to what we had before. The only thing I don’t like is it costs a lot of money and with the 5-year locked in deal versus the cheap internet one, I don’t know if I strongly recommend.

The Vivint installer was good. He installed everything where we wanted the equipment installed. He made a lot of suggestions on glass break monitors as opposed to just alarms when the window opens. He knew more about it than I did. Everything has been positive with them. We've had a lot of alarms going off. I ride a motorcycle and if I happen to start it up when the alarm's on, the vibration on the windows sets it off. I usually don't hear it because it's beeping inside the house. So I takeoff and then all of a sudden, we get calls that the alarm went off. So it has been more on Vivint being more patient with me than I am with them. I would definitely recommend them.

Doorbell camera will record but there is a delay from when it records to when it notifies. Approximately 3 min delay. Also when trying to communicate with doorbell camera live there is like a 1 minute delay. The time it takes to get notified from when the motion is detected seems unreasonable.

I saw a few Vivint signs around our neighborhood and their salesman came to our door. That was two years ago and he was really good and very informative. We got the front door lock and remote. We also have a few rooms that have the window breaking feature. It's a basic package because we're not gone a lot and it’s a safe neighborhood. We just wanted a security wherein when we were gone, we could put it on. When we come home and it isn’t off, then we'd know there were no intruders in the house. We can change our temperature and that's been good for our son and daughter-in-law who both work. It has helped them to feel like it has lowered their power bills because they are able to control it away from home, so that’s good. Additionally, everything went really well with their installers. They were in and out very quickly and cleaned up any kind of little mess.

Vivint's features happened to be what fit our particular situation. Since we needed more security than what we had, we got cameras, thermostats, door and window sensors, and glass break included in our service package from them. I've never had any bad experiences with Vivint except when a couple of cameras went out. But they replaced those right away and everything seems to work well. And we haven't had anybody trying to break in. We got some sign up in the front yard so that deters people and that's helpful. The handiest thing for me is I can leave the house and I can arm or disarm the system with my phone. If somebody needs to come to the house and do something or if I've got a problem, I can disarm the alarm from my phone by just them making a phone call to me then I can rearm it when they're done. So I'm totally satisfied with Vivint's service and I'd certainly recommend them to a friend.

I have motion detectors, breaking glass, door alarms, window alarms and heat control from Vivint. The sales rep was fantastic while the servicemen knew what they're doing and that's very important. They know their product, how to install it whether it's over the phone troubleshooting, and they're always available that way. I unfortunately had a panel go bad before a year of me even using it and so did the camera. They had no problem coming in and switching it out at no cost to me, and I appreciate that. I don't live in the house a lot and I travel for my job, so it's very important for me to be far away and be able to remotely turn lights on and off any time that I want to. I can also let people in remotely to do service work.

The installation team of Vivint had trouble trying to reinstall the box where it was. They had to reinstall it in another place and it got done. They were very pleasant and helpful in explaining everything. They also cleaned up after themselves except for the hole in the wall. My experience with Vivint was fine, however, if I had it to do over again I don't know that I would enter into a long contract at $79 a month. I wouldn't pay this much for security now that there are so many other options available.

We recently had a break in so we've been looking for a home security provider. So many times the people that come into my home to work, I've been a little bit uneasy with but the Vivint installers were really nice and I trusted them totally. They did a really good, quick job, not too much messed up or dirty. My only problem is that by the time I've been outside the garage or I get to the door, the alarm goes off so I can't do any stopping in between. I just need to go back in and add time between those two alarms.

I wanted a live cam, 24/7 option, a wireless security system, so I went with Vivint. It was very educational with the sales rep. We went back and forth on the pricing, and he was accommodating. The installation team was very professional, on time, very fast, and their work was very well done, with quick turnaround. The installer paid attention to every detail, gave me options, and even stayed late until night trying to educate me on every aspect of the system and the best possible ways of using it. So, it was pretty good. Then they came back the next day to make sure that they followed up with me on the system and how it works. I will definitely recommend them to my friends and do it all over again.

When I ordered it, I got the camera, the doorbell camera, the house camera, and the sensors and the extra box. The sales reps were very knowledgeable. The only problem I had was there was a glass break sensor that wasn't tied down tight and my alarm system went off at the middle of the night by itself. I fixed it by putting an extra screw. Overall, I would recommend it to a friend.

I like my new Home alert System. Peace of mind to have the home security at all times and the Alert wrist band tells me someone will know when I fall. I am pleased with the system. Benlly ** was very professional and provided very good information about the system. The Installer, Charles, done an excellent job, he was very neat, fast and thorough. I am happy to have your smart Home System.

I told the sales representative Keenan that I already had a security system. He glanced at the service agreement and told me that he could fix it if they told me that I was under contract with the other security company on Monday. When I was able to contact the other security company on Tuesday of the next week, they told me I was still on contract for three more years, I contacted Vivint by phone and they told me the procedure for canceling my service with Vivint.

NOTE: The installation guy, Nick was AMAZING. This review has NOTHING to do with him but has everything to do with my overall experience with Vivint. I ordered service and equipment and called to cancel before the installation date because I wasn't keen on the price. I spoke to a "Manager" named Richard who made lots of promises but didn't hold up his end. So, when the installation guy came out, I had to have him hold off until I got a confirmation email from ANOTHER associate of the changes that Richard promised to make IN the computer and in writing (which I never received until I called in and talked to another rep).

Vivint was a little bit better system than the others and every opening in the house is covered by them which is important for me. The sales rep was very nice and very helpful, and I had a very positive experience. The same is for the installation team but I had one hiccup with the portal panic button. It didn't work. It was not paired up correctly with the system which should have been checked before the tech left. It has been corrected though.

We went with Vivint for their smart phone capabilities and their camera on the doorbell. The sales rep was really good in the way he explained everything. The installation team was good, too. We had one faulty piece of equipment, but customer service came and changed that right away. We haven't had any bad experiences with Vivint.

A Vivint sales rep left his card and I called him and he did whatever it took to get me over to Vivint from ADT. Everything he said that came with the package at the time we started came with it. It was too expensive with ADT to even get some features. I like the features I got from Vivint and I'm enjoying it. I recommended it and a friend just got it. Any interactions I've had with the Vivint team have been good. If I had any problems and when they sent someone out, it was taken care of and they usually come before the set time. They have great customer service all the way around. I don't sit on the phone long if I have anything or I want to ask questions. They’ve all been very knowledgeable and helpful.

Love it. Everything works as described. Set off alarm by mistake, contacted immediately. Cameras are clear and instant. Like the app too. Easy to arm or disarm from anywhere. SALESPERSON AT Best Buy was low pressure and professional.

I've had a few problems with Vivint's security system. They were able to get it going after the installation but nobody told me about how much speed I needed on my internet. They just hooked it up, it worked for about a week then it went out. My camera system wouldn't work on my cellphone and the keypad kept telling that we're offline. I can't see anything without the cameras. I don't even know if there's somebody ringing the doorbell because it's supposed to ring on my phone and without being online, it doesn't work. I contacted my sales rep and then he was able to get somebody to take a look at it. They did some stuff to get it working again.

I heard about Vivint when I was with the former owner's company. When they switched companies, I just went on to Vivint. We have the monitoring with the door, the sensors etc. The box itself is a wireless box so it connects to when I need to change the filters. For the price that they were asking to change from one company to another, it was free and a lot of stuff was inclusive. So, that was great for me. I really love their service but their customer service really stinks. I was trying to upgrade to a doorbell and a monitoring system, which they have a package out now for $99, and they wanted to charge me $500 for that system because I already had a system. I was trying to explain to them that I've been with them forever so that makes absolutely no sense to me but they wouldn't do it.

A guy came to my door selling Vivint. Since there's nobody at home at certain hours, I guess I needed the system and wanted to have it. I had pretty much okay interactions with the sales reps and it was good with the installation team. The services are very good so far and the system is all right and doing its function.

I do love my system, HOWEVER, this past Sunday, my thermostat would not kick on. My house was COLD and I have a baby!! I was on HOLD for OVER an hour waiting for assistance and NO ONE ever picked up the call to assist. This is UNACCEPTABLE!! I tweeted Vivint, sent a message on Facebook and never heard back until the following day. I understand it is a Sunday, but it is not OK for your customers not able to get a hold of anyone if they NEED help. I seriously contemplated setting my alarm off JUST to get someone from your company to ASSIST!!! I've only had the system for a couple weeks and to be honest, while I love the system and all the features, the customer service or lack thereof definitely puts a damper on things.

I'm really satisfied happy with Vivint. The sales rep was real nice and she wanted to make sure I was okay and everything was all right before she hung up. I told her I was fine - it was my mistake. The night that I opened the door and forgot that I kept the alarm on, they were right on it. I had the number in there and had it turned off, but they still called me. Also, the installers took their time to explain everything to me better than when I had the other alarm system. I understood everything before they left, so that made me happy.

Vivint was in the neighborhood, I talked to them and then decided to acquire their services. The sales rep was good and the installation went really well. We got the home monitoring system and have a doorbell camera, the smart panel, glass break sensor and a couple of other things. I would recommend them to a friend.

The tech by the name of Harold was one of the best tech I have known. He offered suggestions, explanations, and was very efficient. He was extremely knowledgeable and offered alternative methods. I hope all techs are as nice as Harold. Also the salesman -Alexander was very nice and helpful.

Very knowledgeable and friendly. Would recommend to anyone. Even though we are NOT tech savvy he showed us and my kids, how easy and high tech the app was to use on our phones. Much more comfortable about leaving our house now with you watching over our place.

I was happy with the service but when my contract expired I was not able to cancel. We were offered a free 3 month period to which my wife agreed and promptly forgot about. We then noticed automatic payment had been made online. My wife contacted the company and requested the service canceled, and they did not cancel but instead charged us for a second month. After the second charge I then called to cancel and was told I could not cancel over the phone but had to send an email that would take 30 days to process, and I would be again billed for an additional month even though our contract had expired and we had not agreed to any additional service. I sent the email to cancel then contacted my bank to have all further automatic payments canceled.

We have a thermostat, door cameras, smoke alarms included in our package. We needed to have these features because my husband is out of town a lot. Their sales reps are hard workers and the guy that did the installation was very good. He worked until 11:00 one night which was beyond what he should have. He did an awesome job. We are satisfied with the service that we are receiving so far and we would recommend Vivint to a friend.

We are new homeowners, and are both marketing and business majors. We've been in sales and are not one to enjoy it with experience being straight terrific. But interaction with Vivint's sales rep has been a very authentic, well-done pitch that we never expected would have gone as well as it did. From there, we got the quick simplicity of a no-hassle installation, and all is working properly. Everyone should have the Vivint security system. It's wonderful, and everyone at the Vivint team has been so helpful when we needed anything.

My package from Vivint includes a glass break sensor, motion sensors, and a doorbell camera. I wanted to cover the upstairs and downstairs, and the doorbell feature was nice because if somebody comes to the door, I can see who it is. The young guy who installed the system explained how it worked and did an excellent job. I've had instances where the system went off accidentally, and their team was right on the ball. The first time that happened was when we got the system. The lady came on pretty quickly, talked to me, and I liked it. She made sure everything was okay. The last time it happened was because of the sensors on all the exterior doors. I came in the garage to put a couple of things away and forgot to turn the alarm off. By the time I got in the house, it had already gone off, so I ran over and put the code in. It wasn't too long after that when she came right on the phone and asked if everything was okay. Vivint is well worth having.

The doorbell camera is not nearly sensitive enough or it is incorrectly positioned. Having had 3-4 deliveries over the past week, the doorbell camera didn't "notice" any of them. There was no alert stating that someone was at the door. Without having the remainder of my ordered products installed, that is all that I am able to comment about. Currently waiting for the garage door opener and wifi camera to finish being placed in the home. Lastly, there is such a time delay opening the app that it's nearly impossible to reach someone at the door before they walk away. Have not needed the alarm (blessing) so I am unable to comment about how reliable/dependable that service is.

I have monitoring from Vivint and they also gave me some sensors on my windows. I did not like the guy who sold the service. He did not come through with his promise. We were paying a certain amount for three months and they said they could beat that. But I noticed they have been charging me the same amount for the same time period. I will give them high remarks on their monitoring, though. I could not ask for any better than that. Sometimes we will forget and open the door that has a motion detector, and as soon as it does, they come on the little box in the house live. But as far as the sales and what they are charging me, I would not recommend them to nobody. That's how dissatisfied I am with their service. If I did not have a two-year contract, I would cancel them and go back with ADT tomorrow.

For the most part, Vivint's service is okay. However, the doorbell camera doesn’t work anymore. It did for a little while and then it stopped. I haven’t called anybody out for it because the last gentleman that came out to replace a simple sensor cost me $49 and he wasn't even here half an hour. I mentioned the doorbell camera problem to him but he said he had already instituted an update on the system and also said he couldn’t do anything about that until the update was done. So I'm not willing to pay $49 for somebody to come out to fix something that should be working all along.

I initially got Vivint's standard package then they came out and gave me three of those wireless boxes at the door and changed the equipment a little bit. Then I called them to see what it would cost to upgrade the system but we couldn’t come to an agreement so I left it as it is. Nevertheless, I like Vivint. I like the fact that they don’t always call me on and that they can listen to whatever is happening in the house without anybody knowing it. When I had a problem with the smoke alarm which kept going off for no reason, they sent somebody out and had him check the whole system and replace the batteries.

Vivint's salesperson came to the neighborhood and signed me up. It went well and installation wasn't a problem either. However, the last time I tried to disarm the alarm with my phone, it won't go for some reason.

Just want you to know how much I love my new Vivint Home Security System! I live with my elderly parents, and I work nights. It gives me peace of mind that they are safe at night. I can arm the system when I get to work and unarm it as I am driving towards the house. Great value... great system!

I liked what the Vivint sales rep explained and the convenience of their system so I got a security service package from them. The sales rep was really good and knew what he was talking about. It wasn’t just a sales pitch or a written line that everybody uses every time just like some of the others including the provider I was with before. The installation was also pretty good. It was a lot faster than I thought it would be. The installer did a good job and the system is working with no problems. I'm happy with what I have.

I was just about fed up with my previous alarm system company and one of the agents from Vivint walking down my street was right on time. He was friendly and was able to answer my questions. When he came in, he was telling me about Vivint's service and I was like, "I wanna try something different." I'm happy I did. I am very satisfied with their alarm system. The installation team were polite and helpful too. I had no problems and I have no regrets of changing to Vivint.

I am happy with the alarm system we have installed. My family feels more secure through the night. I like that we are able to control the alarm from our cell phones through the app and get alerts whenever the alarm goes off or a door was opened. Great product overall with a reasonable price.

A friend of mine who has Vivint referred them to us. My husband works evening sometimes, so we got a doorbell camera, two indoor cameras, and the fire and security alarm. We’re very satisfied with the service. The doorbell camera’s what we use the most. It’s nice to be able to see who’s at our house before we go to the door. It was an easy installation. There was one gentleman who came and set everything up and it didn’t take very long. He also showed everything to us before he left. We’ve had a few false alarms with us setting it off, and we've heard back from them quick. We’re able to speak over the keypad to a representative to clear everything and we’ve enjoyed it. I’d definitely recommend Vivint to a friend. The experience with them was easy and affordable.

My best friend told me that the Vivint's home security package was a really good deal and he was satisfied with it, so I went right along with it. When my alarm goes off, I always get a very quick response from them. I had a problem with one of my sensors before, so I called them and they promptly sent me another one out. I'm really satisfied with Vivint's service.

I have paid since June 2013 to Vivint. I have has some problems but had made it to the end of the Contract which was originally 12-1-2016. I received mail from Vivint Vice President welcoming me on-board. His letter verified my contract renewal date was 12-1- 2016. I called and e-mailed to cancel my contract and they decided the contract they have which was signed by a person other than me or my wife. I sent them a copy of my signature on my Ks Drivers License and my Photo ID signature for my Security Officer License. The Fraud man at Vivint decided my 2014 License was too current and although they both look totally different than what they have on the contract they want me to dance a jig rather than just let go!

I can honestly say that I have never in my 70 years of life felt as ripped off and cheated by any company as much as I have felt about this one. I pay $71 every month and the equipment has NEVER work correctly. I call and temporarily it will, but within days, it doesn't work again. I have called so many times without any positive changes happening that I have given up. I need security as I have been a victim of elder abuse and the thefts continue. Since I have installed Vivint, I have had well over $5000. worth of things stolen. At one point in time they even set a fire on my property. The alarm trips for no cause - when it is working and then, they send out security which I have to pay for. The bad news is they have me locked in a contract so I will be paying $71.00 per month for many, many more months.

14 days later, still no router and full functionality of system. We were told by the technician that he would bring a router to the house, he never showed. My husband called customer service and we were told that one would be shipped. I called and there was nothing shipped and no expedited shipping. 14 days of not using the feature we were most excited about... the camera being viewed on our cell phones. Not very happy.

We have only been able to connect to the home cameras for the first day after the system was installed. The home system doesn't stay connected to our Wi-Fi. I called about it and we are waiting on a booster router. The installers said we have 30 days to be happy with the system. If we still have connection issues, we would like to cancel services.

There were several break-ins around in our area and someone called Vivint wanting the security service. Since they were out here, they started going door-to-door and at that time, my fiancé and I talked about features of a security alarm. Vivint's sales reps seemed knowledgeable about the products and that's where my trust came in. One evening, their guy Tye showed up at my house and he talked me into the system. I had mixed feelings and I wanted to cancel it, but he reassured me about this and that. We got Vivint's little pad, the doorbell thing that triggers the recording, the extra camera that we can set up anywhere, and the glass shatter sensor for if the windows are broken.

I've had an alarm system since I moved into my house, but I wasn't very happy with it. So I looked for another one and someone told me about Vivint. I researched about it and I liked the services that the sales rep offered when he came here. Then the installers came did what they had to do. When my alarm wasn't working, they quickly came out within the day that I called them to fix it and they didn't charge me a thing. I like my services now, though I needed a new one in my yard because the one I have there is all faded out and looks weather-beaten. We have our alarm on even when we're home at night and we don't have problems with it.

Waited over an hour to ask question on certificate for insurance. Alex was horrible at 855 290 3685. Need a supervisor to return my call asap. Called 855 298 7730, 801 377 4116, 800 216 5232, 855 290 3685. I will terminate service. Just signed up 3 weeks ago and will dispute my credit card when you try to take my money for your ** service.

We were very happy with the initial sale and the install. So far we still have problems with the fire detector losing connection and also we still keep getting false alarms from the front door bell camera. We have changed the sensitivity settings several times but still it doesn't always record someone at the door or many times it will give false alerts every few minutes.

Since I've had this alarm it's been nothing but problems with the cameras. I've had one person come out on the 12th, an hour later I was calling him back because they still wasn't working. I have another person coming out next week because the cameras are still not working and I'm on a so called 30 day free trial but it's being used up with service guys coming out to fix the cameras.

From day 1 my cameras become offline at least once a day. Bothers me because what's the point of having cameras that are marketed that you can see from anywhere around the world which is totally false. Ordered my own router and company never sent.

We have a doorbell camera, a medical alert button, and a glass-breakage alarm from Vivint. We wanted the medical alert since my mom is elderly and she lives with us. It proves very helpful for her. However, the first people did not wire the doorbell camera correctly and it blew a fuse. Vivint had to send someone else back out to re-wire it again. The second group of people were really cool and I haven’t had any problems since then. Vivint's service has been great and their system is very easy to use. It's been an awesome experience.

My experience with Vivint has been good. Right now, I'm not in my house, my daughter’s staying there. A few times, we forgot we had the system, and we opened the door. Also, one of my grandkids punched the button, and the people at Vivint have been really nice and got right on it whenever it was accidentally activated. Their service has been great.

Love camera and doorbell. Delays in doorbell intercom however motion detector never misses. Delays in mobile phone when opening garage but it works. Wish timing were a little faster when disarming and arming. We are adjusting and hope to get service soon. Service appointment was a 2 week wait. Not happy with the two week wait.

Dealing with this company was probably the worst experience I've ever had with customer service. I called to clear up an issue and I was on the phone with 14 people trying to clear up the issue and cancel an account that never was active in the first place. I would not recommend this company whatsoever. I would suggest ADT well above this company.

Mysteriously, years ago, a day after my house got broken into, a representative from Vivint showed up at my door. I was curious how he knew my house happened to get broken into, but he said they’re just in the neighborhood. And at the time, I didn’t have anything because I'm only renting the house. I then got Vivint. At one time I was going to switch to ADT and when I called to cancel, they offered me way more protection for a little less money so I stuck with them.

We can turn the Vivint system on and off whether we're inside the house or out. We also have a couple smoke alarms. I'm satisfied with their service so far. I love Vivint and would recommend it to a friend.

I checked out a lot of things about Vivint before I bought my service package from them and there were quite a few good reviews. It's a good product and I'm glad I have it. My package includes cameras at the front door and in the garage, ability to speak microphone-type thing and recording activity at the front door. I like the device and enjoy the system but there are some drawbacks to it such as the price but that was my fault for accepting it. Another drawback is the slow camera response. Even though it's nice that I can see who's at my front door 100 miles away, sometimes when someone rings the doorbell, by the time I figure out who it is, they're already in the house.

I pay for my parents home security system. I live in California, my parents live in Cedar Rapids, IA. My parents are 86 & 85 years old. A sales rep sat in my parents kitchen (ate ice cream with them!) and convinced my Dad to sign a 5 year agreement for a home security system. I have paid for the security system the last past 2 years (monthly fee). My parents have since moved to a smaller / 1 level secure townhouse. My parents no longer need a security system.

I have had problems with my equipment since the first day. The cameras couldn't be installed due to rain so we set up another appointment. No call, no show so we set up another appointment. No call, no show AGAIN! My cameras are just laying on the counter. Since they never show up to fix the problems and finish the installation, we are going with a different company.

I've been with Vivint since last July. They put a camera and my little fall-and-I-can’t-get-up button, and the smoke detector and water detector. Vivint is a good system. The guys who came out did all right with the installation. However, the doorbell works but the door camera is terrible. If the internet goes out overnight, then when it comes back on, sometimes the camera comes on and sometimes it doesn’t. In fact, it hasn’t been on now for a week and a half. It just decided to go out. I tried to reboot everything like they tell me, but still, they don’t work.

I had contracted with AT&T first and I had asked them at the time if they did alarm systems as well and they said no but they recommended Vivint. I've been with Vivint for about a year now and everything has always gone smoothly. When my alarm went off, they quickly called me and made sure that everything was okay. So, it works as it should.

We want to protect our things on the inside and wouldn’t want a break-in. We called Vivint then someone else, but Vivint was quick to call us back. They're out in Oregon, had great service, did the less longer dance and talked really fast. We got the fire and the theft alarm from Vivint. But our plan is more costly than the others and we're required to do a five-year contract. Vivint was really quick to get that through but we have already given our card number and we couldn't beg. Our fault was trusting them and now we're paying for a plan that's severely overpriced for the convenience.

My mother-in-law and father-in-law had Vivint installed in their house. They never said they had a problem with it so we decided to try it. What happened was we were going to move the service down from my mother-in-law’s house to my house. My father-in-law died and she moved in with us so we were going to just transfer the service down but her stuff was a lot older, so we got all brand new stuff. The salesperson I talked to did a good job as far as telling me what I needed for the house.

There was a Vivint security system that was installed but not hooked up when we bought the house so we had it upgraded and put the service back in. The service is fine and I have no problems at all with it. Their sales rep was very polite and helpful. Over the course of the year that the service has been in, there have been some operator problems on my end but my interactions with Vivint's call center have been fine. They’ve answered everything. We’re satisfied with Vivint from sales to follow-up and I’m glad it’s here. I’ve already recommended them and there have been neighbors who have reinstalled or first-installed Vivint because we got it.

Vivint's rep, Davis, came to my door when they were going around our neighborhood. I got the doorbell, doorbell camera, a camera on the inside, the glass breaker, the fire alarm, and two thermostats included in my service package. The technicians that came to our home were very good. The panel is slow to react sometimes. When the alarm is on and we come to the door, it takes about two to three seconds for it to register. With our other alarm system, it immediately goes off right when you open the door. We're very satisfied with our experience with Vivint, though.

We got the basic package from Vivint. Their guys were around the neighborhood and I had two of them show up at the same time to install the system. When our account became due and we had to renew it again, I had to have the device moved to the front door instead of where it was by the back door. We use the front door and getting into the house, we have to run to the house to turn it off. If we use the front door, all of a sudden it'll start beeping. But other than that, their guys were great. They showed up when I asked to have that changed and did it perfectly for me.

I've had the service for 10 months. At first it was good. I don't know what changed but as of November 15th I no longer have access to my camera. There have been daily calls, multiple techs, camera changes, panel changes and a router added. I have had people at my home almost daily, so far no one has talked about giving me any credit and the camera still does not work. Today I had an appointment from 8-11a, and when no one showed I was advised it was from 2-5pm. When I called at 5pm I was advised the tech had called in sick but no one bothered to tell me and I needed to reschedule. This is the worst company I have ever been involved with. BEWARE. From what I understand they were under another name and had I known I would have researched and never entered into a contract with them.

Best system ever. The app on my phone lags a little bit and I believe you should have better promotion stickers saying of this home is protected and automated by Vivint to scare away would-be intruders. Your promotion stickers now do not inform people that this is a security system.

I've been a Vivint customer in other locations and this time, I decided to get the indoor camera and the door that can be remotely locked and unlocked. These features have been helpful. I could monitor my home from anywhere as far as the camera goes. There have been a couple of times when my dog set the alarm off unintentionally, but I was able to see that it wasn't somebody crazy that was in my house. It has been a really good service and I would recommend them.

I found a list online of the 10 best security systems and I got a call immediately from Vivint. The service package we availed of from them has devices on the doors and windows. If my windows are touched, the alarm goes off. I can also set the alarm with my phone when I'm away from home. When I first started, I set the alarm off a few times coming in from my garage into the house just forgetting. Then the last time it happened, a tech service responded. We talked and they ended up putting a 30-second delay on the alarm so that I have time to get into the box and turn it off. I haven't had that problem since then. Their staff are helpful, and always really courteous.

Great system with cameras where I can monitor my home when I am away. Complete peace of mind. Cutting edge technology, at a great price. I would definitely recommend this system to all of my family and friends. Fantastic customer service and support.

One of my boys has Vivint, and he talks about how much he loves it, so I kept trying to push my husband into it. My husband never wants to spend money, but I finally talked him into it. And then, my other son also got it because we had it and I kept telling him about it. He put it in after we put ours. I love everything with the system. I wish I could do more, but it's a little bit expensive. By the time we came around to having Vivint, it was more expensive than when my son got it. They might have just started, so he got a lot more things than we did and he still winds up paying less than we do.

I have the window sensors, glass break detectors upstairs and down in the basement, and the front and back door sensors. I had the panic button when my mom was alive and I'll probably be using it now. The Vivint system is a wireless phone connection. I'm very satisfied and happy with the service. Every time that the alarm has gone off, they right away contact me to ask me what's going on. A couple of times I've accidentally hit the panic button trying to turn off the alarm and right away they called me on the intercom asking if everything was okay.

Without my knowledge my husband got the system through Vivint using my social security, and my name but his debit card all without my permission and without my verbal or written authorization. My husband told me that they tricked him into giving my information since his credit was bad. My husband asked multiple times to vivint, "Do we need to call my wife first at work before we use her social?" They said "NO". They made a contract in my name without me knowing and without my authorization and they did not have my consent to do. My husband was scammed and vivint did identity theft using my information. They also had my husband forge my name upon install which my husband asked, "Doesnt my wife need to sign this tablet document?" Again they said no and just to write my name.

I got Vivint's doorbell camera and the other camera that allows me to talk to my kid. I mostly talk to the kids and then see who goes through that door. I bought the Nest and the security door. It's smart to be for the wife when she's in the kitchen and someone rings the doorbell. She can look at it on the panel near the kitchen. The rep was very knowledgeable. I had a couple of times they have come out and fix a couple things there in the house. The service is excellent. When I asked for the security codes to be able to add others, they gave me the information. They were prompt and I was able to have it.

My son from Queens had Vivint first. I needed to change the one I had so I inquired from him their number. He recommended Vivint to me and I was happy. Now I have them for three months. The sales representative was great. He sold the system to me. I would recommend them to anyone who needs it.

You will wait a very long time to talk to someone. They will not be knowledgeable and will not care about your problem. They lock you into very long term contracts and make them deliberately one sided, where the customer cannot get out for ANY reason. I believe they do this because they would not keep customers otherwise. Stay away - go with anyone else. Can't wait till we expire and I no longer have to play their game.

The new system that we had installed at our Laughlin home is fantastic. We can monitor all activities from our California home. The installer (Brady) who worked with us was great and really helped us understand the whole system and he was neat, clean and well informed on your product. So far so good. Thank you for securing our home.

I had camera, locks, glass break and smoke detector, and the doorbell included in Vivint's service package that I purchased. Their sales rep was great and their installer was really good as well. However, my door lock gets stuck when I lock it, but other than that, everything has been okay.

One more time I am going to complain about this service. Over charging for monitoring, did not install anything more than a panel, complained numerous times about the alerts that I don't get! They upgraded my software and messed it up so it had to be done at again... My time to remove panel plug and software took forever... twice. Now my son stayed with me and I authorized him. He got constant alerts! I have never gotten one! Still cannot get alerts on my phone. My alarm went off and it alerted my son. I did not get the alert. Why am I paying $54 a month!! I have begged Vivint to give me a break as I am on SS... Once Chad told me he would take $10 a month off my bill... Never happened!

We got Vivint's service package that included two cameras, the doorbell, and those break-in deals and sensors inside, the ones on the wall. I was having trouble for a while and they came out about two weeks ago and put another modem and something else in there. The sales rep and the installation team were very good. The guy was really friendly.

I used Vivint for a couple of months 'til I got hurt and laid off from work. I was very happy with them. Their sales rep who came by initially and knocked at our door was awesome and not pushy. He also had five guys show up for me who busted out everything. I like that they're really responsive on their alarm calls and the fact that they came straight to my cellphone so I knew exactly what's going on. I even like them way over ADT because I always had equipment problems with ADT while I didn't with Vivint.

We were offered the door lock but when technician came to put it and he did not have the equipment or the training to complete the job as our door did not have the hole for the deadbolt. We are enjoying the other services that we got that were disappointed in the deadbolt feature.

While cancelling my service I was not told or aware that a 30 day period was needed to cancel their service. While talking to the rep over the phone he said it will be cancelled immediately. 30 Days later I'm still getting charged. So far 2 bills of $44.00. When I called and asked why, they said both periods fill between the 30 days. I called on Nov 2 2016. My billing Cycle is 5th of each month. I got charged November and December. While talking to a supervisor she repeatedly said it was within the 30 day period which based on these time frames is not. This was always an issue with this company. They find every way to swindle money from your pocket. I would stay away and go with another service.

I love my new system. I like everything about it. Everything was explained very well to me. The installer was great and helped me with everything I needed to know. I would recommend this to all my friends. I show everyone my doorbell and the camera and they love it. I like how I can add my kids and know when they are at my house.

I've been telling all my friends about Vivint. I got a glass break and a camera out at the back. I got a camera doorbell and another one on the inside at the back door. The only thing to complain about would be the phone that I'm using at the time because some phones are very responsive to the system, like a switch from a Samsung to a Google Pixel. Google Pixel was very responsive, but with the Samsung, when somebody comes to my door, I do not see them right away if at all.

I got a baby monitor from Vivint and the service has been great. The sales rep is very knowledgeable. I'm very satisfied other than the system that I have is not adaptable. You have to buy a complete different system for the upgrade. At the time that it was sold, they offered the upgrade with the system but I understand it's not available now. But overall, Vivint is very good.

We have been looking around and talking about getting a security system and a Vivint rep came to the door. He was very knowledgeable and non-pushy, so we let him in and listened and proceeded from there. The installers were also great. They’ve done three installs for us because we’ve moved three times and all three have been phenomenal.

To be honest I love the system and safety the product offers me and my family. Everything works great and I feel very safe and secure. My issue is that I need to move and do want to take the system with me, only thing is at the moment my family does not know the exact location we will be moving to yet. I called at the end of November and advised of our situation; the representative advised to request a 6 month deferment, which we qualified for, the following week. So I called back the following week and was told that they do not offer deferments to customers who are within the first year of their service.

I can go on and on. But the most recent hiccup from them was I left a memo saying I need in my sensors installed as close to 11 as possible. Today December 5, the tech called and said he won't be Here until 2:40... Sounds expedited huh. The kicker is I signed a 5 year EXPENSIVE contract them.

Justin ** helped me on the phone and was very helpful and got things done with no delays. Install guys were very helpful and very quick. Would recommend these people to anyone. Thanks for all the help to make the move easy.

Sell person Nicholas lied and played on words to get a new home security. Nicholas gave me 30 days free trial period. I was not satisfied with the service after 3 days and they debit my account and was not supposed to. Called on several occasion and the account representatives give false name and give different story about your account every time you call. They refuse to refund my money and to cancel my service. They continue to mislead me and returning my funds. I believe they are waiting for my 30 days to be up to say I can't get my money back. I emailed them to cancel the service and they claim they haven't receive it. Fraud.

We got the security system, thermostat, and the cameras from Vivint. We got these features to make sure that nobody is going to break in. We've had a few calls with the sales representatives at Vivint and they’ve been very helpful and quick to get our problems sorted out. The installation people explained how everything worked and showed us how to make it work. Also, they gave us numbers to call if we had any more questions. I'm very satisfied with their product and the help we had when we had problems.

Things were starting to happen in the neighborhood - people breaking into cars and other things like that. Our next door neighbors' house was burglarized while he was in it. We have a little boy in our house and my wife works from home. So we had Vivint install sensors on our two garage doors, our front and back doors, our downstairs windows, and one upstairs window. We also have a fire and carbon monoxide detector and then we have the touch screen control center in our house that has a camera. We have a doorbell camera and the keyed entry lock on the front door. The installers asked me where the best place to put the sensors so they don't have to cause too much damage and they didn't take too long. They went over the features and a couple of things on the control panel touch pad.

Overall, our experience with Vivint has been very good. Anytime I've needed to use their support or their customer service, everything has been fine. We have had no issues, and we are happy with them.

Keep losing connection to the Vivint app on my phone. Sometimes cameras drop offline during the night. I check in the morning to find nothing has been recorded. Unable to view cameras. Overall happy with smart set up. I will be connecting lights and other devices very very soon.

I've been with Vivint for six years now. Their sales rep was great, and their installation team was fine, too. Everything was perfect on their end. They did a fantastic job, and I haven't had one complaint with them. I would recommend them.

A door-to-door salesman from Vivint came to our door and he was knowledgeable and knew what he was doing. The features of the system are all working properly. I like being able to lock my house and turn the alarm off and on with my cellphone and the added features of being able to customize it a little bit. Also, the installation person seemed to know what he was doing and everything seemed to work fine. The only problem he had was that a couple of the door sensors wouldn't connect with the control panel very well and he had to go back and get a couple of the doorknobs with the keypads. Those failed the first time and he had to come back the next day and replace those.

We were going to have another guy put in a home security system but he didn't show up. A guy from Vivint knocked on my door and we went with him. We have their door lock and camera devices. I had an incident wherein I left the garage door open. I had a pain patch and took half a pill for my back issues then so I don't remember anything. Apparently I went back in the kitchen to turn the alarm but I didn't. I barely just got off the kitchen when I fell on the floor - the part from my waist landed on concrete, the top half on the carpet, and I also hit my head. The alarm went off again and this time, Vivint called my husband at work. My husband called our neighbor and by then the alarm went off the third time. My neighbor even heard it that time. I have two sheriffs pull up in front of my house where they found me unconscious on the floor. They took me to the hospital.

Whatever you do, avoid Vivint like the plague. They do not hold up to their agreements. We purchased a system from them which included an outdoor camera system. Since purchasing the equipment our vehicle has been broken into on 3 occasion... None of which the camera showed and yet our neighbor's security camera was able to show the criminals breaking into my cars without any issues... Makes me wonder if it's an "inside job".

I am very pleased with the service and equipment that was installed at my residence. A few minor glitches with the thermostat, but it was well worth it. The system is very user friendly. I would recommend this system to all my friends and family. The doorbell camera is a must for all homeowners.

All is good with my system. I feel safe leaving my home for periods of time when gone on business trips. I like the cameras and the door bell. When I am across the country I can check the status of my home just by viewing around the home. Thank you.

The sales rep from Vivint was nice and the installation team installed the security system right then and there. I've had a few alarms but they're nothing serious. I'm teaching my granddaughter how to cook so there's a bit of smoke here and there. Vivint has been very fast at responding.

First week I had the Vivint security system, my next door neighbor decided to break in to my house while I was out of town. He couldn’t cut the wires for the Vivint system because it's on my cell phone. So my neighbors saw him and they called the cops. And I set the alarm off one time. By the time I got half way up the steps upstairs, the authorities were already at my door. It was an accident but the reps have always been polite about not getting mad at me for doing it. All in all, it's a good alarm system. I've turned down every other alarm system that’s come around and asked me about it. I tell them I'm happy with Vivint and I don't want to change it to anything else. I've talked to the reps in many different times and places and they're very polite. I've never had a good explanation of newer things that they had to offer so somebody's coming out to check my box on the wall and see if I need a different one.

I have a regular alarm and the motion sensor from Vivint. I have four outside doors and one outside window that are protected. I also have the bracelet for medical emergencies. I had trouble with that as it would all of a sudden go off without me touching it. In fact, the last time it went off, it was just sitting on the tabletop. I called Vivint and talked to them about that. They analyzed over the phone that it was defective and said they're replacing it for $60. It's probably in the mail right now on it's way to me.

About 2 & 1/2 years ago a young salesman came to the door and my wife made the mistake of answering it. The salesman was very, very aggressive about telling me more information regarding Vivint, the company he was selling alarm systems for. I was very hesitant about signing up with a security system for such a lengthy contract. Honestly, the contract length seemed absurd. However, after about an hour of going through the detail, he reassured both of us (on multiple occasions) that Vivint is a very flexible company and getting out of our contract would not be a problem at all. Still, on the fence, he even paid me $100 cash (Crazy) to sign up. The deal seemed too good to be true.

The one thing that sold me the most about Vivint was the doorbell video. At the time, my doorbell didn't work and they gave me another camera. I was very pleased with everybody. The installation team was very professional. The guys came in and told me what they were going to do. They did not leave a mess and the mess they did, they cleaned up. They showed me everything and how it worked at the very end. I knew the salesperson from a previous work and he was still just as kind, courteous and professional while he was explaining everything to me. He told me what the benefit was with what I was going to with Vivint. Sometimes we accidentally set the alarm off. I like the quick response of the alarm folks over the intercom to speak to whom they were actually talking to and that I do belong in the house.

We've always had good experience with Vivint so far. Working with the sales rep was good. Plus, the installation team was great. We only had one problem with Vivint and that was with my sister. She went from her home into a retirement home so she had to end up paying for almost a whole year for something she wasn't using and it was the owners of the house who did not want when she sold it; that was really wrong. We did too, that they should've let her out of the contract because it was not generally specific to her that she went to another place and it's a place where she doesn't need to keep paying. Nevertheless, Vivint did a good job for us, and I would recommend them.

Vivint's service is wonderful and we're very happy with it. The sales rep was very knowledgeable and helpful with answering our questions and the installer thoroughly showed us how to use everything. However, the batteries for the door lock are getting low and they didn't tell us what kind of batteries they are. Other than that, it's been an excellent experience and we're very satisfied.

I like the basic package that I got from Vivint. I like the camera, the smoke detector, and the features. We're somewhat satisfied with the service but my camera keeps going out even though everything is fine with my Internet. Also, I'm gonna call them as I need to find out how I can permanently delete all the photos on the phone because I don't wanna keep them. However, I don't think everybody should have been put into a five-year contract because if I move and I wanna take it with me, and they don't service out in that area, I still have to pay Vivint. That's one thing that they did wrong. A two or maybe three-year contract would have been good.

The first gentleman sent to our home didn't do a great job at installing our electronics. This time Steve ** did an Awesome job. He installed everything correctly. He patched up any holes left by the previous guy which I was very pleased about. Overall extremely happy with my results.

This is my second system. Had some difficulty moving system and have had a couple of tech glitches but overall still love the system and would recommend it to anyone. Need more help on phone lines. Wait is too long.

I thought Vivint was a good company until today. Today makes the third time I had to call and complain about low battery alerts on my system. They want to charge me to come out and replace batteries on a system that's just a year and a few months old. I had another alarm system in my house before so what they did was used my old system that's was in the house. Instead of them installing new stuff with the new system they used the old stuff to save them money and make you think you getting a deal. They refuse to come out and fix it for free. You would think since it was their fault for the installer not changing the battery when he put the new system they would make it good.

I was looking into other systems and Vivint's representative came and knocked on our door. I liked the presentation and I liked what we got. It's a great service so far. Everything works and I'll recommend it to my friends.

We had some robberies and burglaries down the road from us and I felt that it was time to have home security. A friend of mine had ADT and I compared prices before I signed up with Vivint, and I'm happy with Vivint. The sales rep who came out was real nice and professional as well as the installation team. Installation was done the same day and I got cameras and automated lock.

We had another home security service for years, but they never contacted us about updating anything and didn't seem concerned. We changed to Vivint, and the service costs a little more than what I paid for before with our previous service, but the security system has additional features, so it's good and I like it. It can be set remotely from our device or phone and we had the key fob, the fire detection, and the panel where we can get an alert on the monitor, even if there's a storm. However, I have to be very careful in the kitchen. I dropped a fork somewhere by the sensor, the alarm went off immediately, and then the Vivint guys alerted me. I heard them on the panel, which is neat. But there have been no false alarms, other than with those loud noises right by the sensor.

Several times I cannot get into the system due to technical upgrade or problem. The worst one was someone ring the door bell and I cannot talk to him. It takes too long to login even when I try to lock and armed the system.

For my security, I bought monitoring and wireless door sensors from Vivint. They are great and I am pleased with it. Their sales representatives are easy to contact, very professional, knowledgeable and courteous. We are very satisfied.

For many years that I've been with Vivint, they charged me $50. AT&T or ADT asked me if I want to switch to them 'cause it's less than Vivint. So, I told Vivint about it and they dropped the price to $10. They're good just like when my alarm went off and they already alert me. I'll recommend them to a friend.

On most experiences I have been on the phone with them for over one hour. They promise fixes, discounts, and prompt service which does not happen. I have been with the company for over three and a half years and I am currently a month to month customer after completing my thirty six month contract. Now after talking with two different departments they are refusing to let me cancel my account and after just getting off the phone with the billing department they have told me can't cancel my account either.

My brother or my friend referred Vivint to me so I got their service package that included the security, the sensors, the thermostat and the doorbell video cam. The sales rep and I had great interaction and the installer was very efficient in his job. He spent a lot of time with me and then went through everything with me and answered all my questions even though I asked the same questions 45 different times. It was a great installation. My only feedback is the doorbell camera gets a bit sensitive to light. It would trigger if a car was driving by or if I had a visitor any time as the street light will come on. I had to change the sensitivity when the time changes. I did this two weeks ago and it's been working well since then.

The house I moved into already had Vivint installed. We used the same stuff they had. It's been really good working with their sales rep. Everything’s been really professional. The technician they sent out to install some doorbell cameras was professional as well. I tripped the alarm by accident myself and they called real quick, so I know the system works. My brother and pretty much everyone I know has it.

We bought our system to help keep our special needs 5 year old safe. He was wandering in the middle of the night, and this Mom lived in absolute fear-until Vivint was installed! I can check on him from any room in the house, our dogs when we're gone, AND I KNOW he stays inside the house at night. I haven't slept this good at night since I became a Mom! Thanks, Vivint, you've saved my son's life and my sanity!

We like some safeguard for when we're not home and someone tries to break into our home or if we inadvertently leave the door unlocked. We got Vivint's security system and the installation team was very professional, courteous and personable. Everything has been great and I'm very pleased. Whenever the alarm sounds, the reps respond very quickly. Everything seemed to be handled properly each time.

We live out in the country and I go to work early in the morning and my wife is home by herself. The reps from Vivint came by and we said okay. The security system worked well 'til my electric went off and then nothing worked right. My wife's phone works fine but mine quit working with the system. It's not Vivint's fault, I just haven't sat down to try to figure out what's wrong. Other than that, it has been a pleasant experience.

The sales rep from Vivint was very polite. He knew what was he was talking about and was very good. I got a Vivint package and I'm 100% satisfied so far. It's very reasonably priced. The installation guy was polite too. I had a very good experience with Vivint and I recommended them to friends who got the packages as well.

Somebody from Vivint came door to door and we got it. It works and we're happy with it. We have back and front door and then the smoke alarm. It's really good for what we got. The sales reps were very nice and the installation team was all good. They showed how to use the products but it was very hard to learn for me. I still don’t know how to do it with the internet. There was a problem sometime ago with the smoke alarm and hopefully it wasn’t disconnected. We unsigned it, they told me to wait, and then they sent a new one. Everyone I talked to and who came were super nice, so they're great.

We travel a lot and felt like having the smoke detector, window breaks and doorbell camera from Vivint was safer whenever we're gone. They have very friendly and helpful reps. We’ve only had a couple of incidents where they’ve had to call and it’s been a really good experience. The installer was really good and quick. I'm completely satisfied with the service so far. It helped save our house from burning down a couple of weeks after we had it installed. We had a malfunction with our stove and if it had not been for them calling me and calling the fire department, our house would’ve burned. We’re very thankful for it.

I live alone, and pretty much keep an eye out for myself. I have Vivint's key fob, wrist band and neck pendant, smoke detector, and the glass break detector. I have sensors on my shop and shed, and I have the panel. I'm very much satisfied with the service, so far. Whenever I have a problem or when I goof up and set off the alarm accidentally, I call, and they're right on the ball. This happens often because I'm always out in the shed doing something, and when I lean over, I set it off on my wrist. Everything that I've dealt with has been excellent. I have no complaints whatsoever. I had a problem when I installed my new air conditioning unit the beginning of October, and I didn't know if it was my thermostat or my air conditioner. They were on the phone with me for 45 minutes, troubleshooting something that had to do with my electrical box, and were excellent. They told me what to look for, to call the air conditioning tech, and he came right out and fixed it.

Our subdivision is relatively safe but we wanna make sure we hear it if someone is trying to come in, especially because my husband has hearing aids and we're deep sleepers. Vivint's service has been excellent so far. The only thing is when we open the garage door, we can't hear the alarm system if we're not inside the house. Once, my son had called us and said that people were coming over because we left the alarm on. We stayed outside, opened the shed and forgot about it. Twice we had someone come to see if everything was fine. I wish there was a bell that would ring if we walk out of the house and open the shed door not realizing the alarm was on and that we have to come back inside and turn it off.

Love the system. Had a male and female team come the first night but they didn't let us know all that could be done. They just did what was on the order. The next day a specialist came out to do the smoke detectors and informed security holes and made recommendations. We really appreciated him going above and beyond. System has been great since.

I called Vivint on 9/20/16 and informed them of our moving and would not be able to take the system with us. Was instructed to send an email requesting disconnection of service which I did. The next month in October, they deducted 54.00. I again called and spoke with a accounts manager who stated they did not receive my email. I resent the original email and he gave his apologies and stated he would have the money credited back to my account. No problems right??? Not end of the saga... I looked at my checking account today (the day before Thanksgiving :/) and 108.22 was deducted by Vivint. Spoke to a accounts manager again by the name Andrew and he said he would try and help me to resolve this ongoing nightmare. Story to continue...

I used to have ADT and when I heard about Vivint and how they have more features, I went with Vivint. I got the doors, windows, smoke alarms, glass breaker and the video camera, and they're perfect. The installers explained everything to me and they were very good and helpful. It was a wonderful experience.

I'm not very satisfied with Vivint. At first it all seemed really good. Even our neighbors came over to have a look at it, and I talked to other friends too. Setting the thermostat was the most amazing thing. However, when I set it to sleep at night, the temperature drops to save gas. It took me a little while to realize this was happening so now I have to go back and reset everything. For weeks my dog always needed to go out at 1 o’clock in the morning, and I disengage the alarm to go out the back door to let the dog out and it resets the thermostat.

I see ALL these great reviews and just can't believe it. I've been dealing with a issue back/forth with calling having to wait about 20-25 minutes for someone to answer then having to be on the phone for over a hour to be still where I was 2 days; problem not solved. For the money you pay customer service should be way better than this but like most things it starts out GREAT until you're locked it then they're NOT trying to get your business, they have your business and that's unacceptable. I will be looking forward to getting another security company and the threat about having to pay penalty for breaking contract; what about VIVINT not holding up to their end?? Get ready for the fight because I'm going to challenge EVERY dollar.

I've been with Vivint for about a year and a half. Included in my service package are sensors for three doors and some windows, a glass break, a smoke sensor, motion sensors, and a video camera. When I first got them, their people explained the service levels and everything in the packages. They also did a very good job in the installation. The service has been very good so far and we feel safer with having the house monitored. I have recommended Vivint to several and I think one of them picked up on their service.

We have the portable camera, carbon monoxide detector, and the doorbell feature included in our service package from Vivint. We needed these features for security, and if there’s ever any gas leaking, we would like to know. The sales reps at Vivint were responsive. When I call, they answer my questions. If there’s something that they don’t know, they would put me on hold and get someone else to help or get the information or they’ll call back. And then in calling back, they were prompt.

Vivint's salesman screwed some stuff up at the beginning and he didn’t seem to understand what existing system was already in the house. I think he was disconnected from the actual technology but things got straightened out eventually. I also felt that I waited on hold a very long time when I called. The on-site service was excellent though. Their service tech has always been very good. Overall, I'm satisfied with Vivint. The technology seems to be pretty advanced.

We have a new pool and some kids so we figured we'd upgrade our home security system. With our previous provider, the equipment itself didn’t seem to be as high-tech as Vivint. When I reached out to Vivint, we came up with a package that I thought was fair. It was a little bit more than what I was paying but I thought it was equitable for what I was gonna get. I paid a good price for the equipment. So far, Vivint's service is good. We have no issues. They have a user-friendly technology so it is easy to use. The customer service is also good. The guy who installed the camera was very thoughtful about where to put the wiring.

Getting a hold of someone during the day is nearly impossible. I've been on hold for 20-30 mins for than once. After having the system for weeks I just found out that I need a permit to have the police come to my home. Yet no one can explain how to complete that task. I think the system is overpriced.

The salesman/installer was courteous and helpful. The installation of the equipment was quick and he was informative. But he did not have any signs for the yard and promised he would be by in a day or so with a yard sign. That was three weeks ago. We have not heard from him since.

Vivint's installation guy came within a couple of days after I talked with their rep and put the device quickly, gave me all the instructions and we ran through the program. He came when I expected him and everything ran well. In the service package that I availed, it included the sensors on all the doors and windows and a touchscreen control panel, which I like. It has also a smoke alarm and the key fob thing. I had a lot of these features before from another company but Vivint's system is more updated and involves wireless connection. The service has been great and I haven't had any false alarms. Everything went as advertised. I left it on for weeks and there hasn't been any problem with it, even when there was a bit of a power outage while I was gone. It never missed a beat. Vivint delivered on what they said and it's been without any kind of a hiccup at all. I'm happy with it.

My package from Vivint includes a camera, all that door lock, door sensors, motion sensors, and glass break. I'm well pleased so far. My wife also likes the app that can turn things on. I would definitely recommend Vivint.

I have the portable camera, flood sensor, carbon monoxide tester, and the smoke detector from Vivint. It would come in handy if something was to happen. Their service is excellent. Every time there’s a possible alarm that goes off, I get a phone call right away and an email. The sales rep was really good and helpful. He explained everything in detail. My wife usually phones him when we have an issue. The first installer was a little bit new. He didn’t really know 100% what he was doing and called another guy in the area and he came over and helped right away. Everything's been really good so far.

I had my alarm installed about 2 weeks ago. Everything was fine until I got a trouble signal about my sliding glass door. I had a service call today and the trouble was fixed. The technician was very thorough and polite. So far, I am very happy with Vivint.

I had Vivint for 3 years and had a great product and security. Recommended Vivint system to friends and family as we loved the home system. However, when we sold our home, we transferred the system to the new owner. Through the transfer process Vivint has been unwilling to help in the transfer of the system and now has decided without any notice to start charging me for a system I no longer use or own the home. Not only was the customer service unwilling to figure out how to fix the situation which I am here giving them more business, they want to charge me for the full contract to close account since "I am responsible" for account.

We got the regular package deal for the doors, windows, and garage from Vivint, and those features work all the time. They have an excellent sales representative and he was easy to contact. I also had no problems with the installers. I'm very happy and satisfied with Vivint's service and I'd recommend them to other people.

The neighborhood I live in is not what it used to be and there's drug traffic, stabbings and shootings around so I got a service package from Vivint which included a motion detector and alarm on the front, back and side doors. I was completely happy that the installer went over the system with me and didn't make a mess. It's a relief and I feel safe knowing I've got the alarm system especially that I live by myself now, and if anybody tries to break in I'm going to know it. I'm 100% happy with the service. When I had a low battery alarm going off, I called them about it and they satisfactorily answered my questions.

Vivint has been very good so far and I've been 100% satisfied. The sales rep as well as the service people that came to put the system in were real nice. They showed me the configuration that they wanted to put in and I added some to it and they explained all that to me too.