Vivint Reviews

My father had passed away and a security system was something my mother always wanted, so when someone from Vivint came, she decided to get it. The salesperson was nice and polite. He was a young and very sociable guy. The installation guy was very nice too. My mom ended up with the glass protection and the camera with the alarms. She can also look at the house on her iPad, phone, or any of her devices. Overall, we’re happy with Vivint.

I already had a Honeywell thermostat set up in the house so we just wanted the cameras, door locks and the smoke detector from Vivint. What sold me on Vivint is I've seen its owner on a TV show Undercover Boss. Vivint is a pretty stand-up company. When you have an issue, you make a phone call and somebody's there on the phone to talk to you and walk you through it if you've got a problem. And if it's something that can't be rectified, they don't have a problem saying, "Let's get somebody out there" or "We can send you the parts." It's not all about the almighty dollar, it's making sure that the customer is satisfied and the customer is their first priority in getting them looked after.

The sales representative and installation team were great. I have their security system, thermostat and I can do everything remote. I also have that door pad thingy. When I walk in the door my stuff for my phone goes into the Space Monkey like my pictures from my phone go into a Cloud storage automatically. It wirelessly does it. We like Vivint very much and we have recommended it.

Our first alarm system with this company was with APX and we have been a customer for a long time. In June/July of 2015 we bought another home in the same town and called Vivint for help. A representative from Vivint came to the new home and after his review said that the existing Vivint alarm in the new house could be turned on and upgraded instead of switching the old alarm from our previous home. We let him do this as he stated that he would have the older system shut off.

Whenever somebody rings our doorbell it does not show a picture or a video of anybody at the door. It only shows the first day when we moved in when it was still under the other people's account! Could you please contact me as soon as possible so I can try to figure out why it's not working.

Vivint's customer service rep have been very nice. The system was in place when we moved in the house but we had it started, and then when we finished our basement, they did it as well. The only thing is that we should have put what we put down in the basement upstairs. We don't get really good coverage in some parts of our house. Other than that, I'd definitely recommend Vivint.

I was super impressed with the knowledge, speed, and cleanliness of my installers. While the guy installed the product, the gal trained me on my new system. She even asked for a vacuum for cleaning up after the guy (so typical) hahaha. Great kids.

Had Vivint security installed in the home I bought. I've had them for about two years now and they have done a good job for me. I like the doorbell camera and I also use their app on the phone, which is marvelous. My interactions with their customer service worked out pretty well, too.

Installation not finished. Thermostat not installed. Called the technician and no answer. Left boxes behind and other material left without installation. Camera installed is offline most of the time. Other than that door bell working well and alarm also working well.

It's been two years since we had Vivint installed in our house and so far it's been pretty good. Their staff have all been pretty good.

I had a security system but it didn't have the mobile feature and I had to have a landline with it. Then someone knocked on my front door and said something about Vivint's home security system. I've been wanting that in my house so I ended up signing up with them. I didn't pay much for it but I absolutely love the system. I like the feature where I could be in Michigan and I can text my son who's at my home in Florida and ask him why he has all the lights on in the house. If Vivint would have offered the feature where you can turn off the water and the lights, I would have a hay day with that.

I liked Vivint's wireless feature. When I had some issues with their control panel, they came out and took care of them. Also, after putting the system in, I started taking notice of what other companies were charging, and Vivint's cost is a little high. But then again, the other companies probably charge for the equipment, whereas, Vivint doesn't. It was free equipment and I just had to sign a three-year contract, so I'm sure that comes out even in the end. Overall, I had an excellent experience with them.

I love all the features of Vivint's security system, especially the doorbell cameras. Overall, it's great.

A sales guy that came by the house told us about Vivint. We got the door sensors, windows and glass break with our service package. We're also supposed to get the doorbell cam but they never installed it because the sales guy didn't tell us in the beginning that the doorbell cam that they were supposed to give us has to have a power running to it. And if we wanted, we're going to end up having to pay for the installation fee to run the wires and stuff to the door. Nobody told us that that was needed to be done in the first place and it seemed to me like the sales guy wanted to sell it to us so he could get his commission out of it. So everything is good but the sales people need to be upfront with all the information about all the security that has anything to do with the security system and about what needs to take place in order for it to be used instead of just trying to make a buck.

When we moved in, Vivint was already set up in our house. Everybody was good and we love the system's doorbell feature.

I'm satisfied with Vivint's services. They got the job done and it covers what I need. The support team has been excellent and they're always very kind and detailed with their explanations. Then the installer has been kind and very thorough. He explained everything he was going to do and he did not leave a mess.

I like Vivint's system because of its online features and that I am able to access it remotely. I prefer them than what else is on the market. In fact, I have already recommended them to several friends.

I tell everybody about Vivint and that's how satisfied I am. When people come to the house, they see everything. They're impressed with the doorbell and how I can get on my phone and see everything and open the doors from the phone. They like the security system but a lot of people's credit aren't good enough so they couldn't get it.

Ease to disconnect cameras -- Love the convenience of moving cameras. However, I have a friend staying with me that disconnects cameras and deletes clips without my knowledge until it has been done or my consent. Is there a way to control who can delete clips?

So far, great so good. I like the system very much. I like that I can look out my front and back area and see who is around my home and I like that I can speak to that person through the monitor.

Love the alarm system that I had installed. The technician was wonderful and did a good job setting it up for me. I also haven't experienced any issues with it. Finally I am writing this review so you can share it with everyone. The staff is amazing and I highly recommend this over any other alarm system to friends and family including people that I don't know. P.S. Thank you for making my home safe when I'm not home including when I am home.

I have a home based business and Vivint is one of the many products that we sell. I've got one of the higher packages because I have an outdoor camera, an indoor camera and a doorbell camera. I got them in case we were going on a vacation. In that way, I could keep track of things from my cellphone. When one of our indoor cameras stopped working I called in and they ran me through some diagnostics. But after about 20 minutes, the guy said that they can't fix it and they're just going to send something new to me.

There was a demo on the Vivint Sky and when I heard heating and air conditioning, I went crazy. I also got a girlfriend who had the same package and we each paid 50 bucks on it. Then I kept hearing about this garage door opener so I called, but they wanted $300 for it. And it turned out when I called the next time I was getting to renew, it cost me 10 bucks. The best part about it is the heating and air conditioning because I'm always cold then I'm hot, then I'm cold, then I'm hot. It's beyond hot flashes so this is wonderful. And when I've had some problems, I got them rectified. But when my camera wasn't working right, the service guy wanted to charge extra $12 for him to come out and fix it. I said no and since I'm a techie, I ended up fixing it myself. All in all, I love my experience with Vivint and I would recommend it.

We like our security system from Vivint. However, we have experienced no communication and a humming sound in the background. I mentioned that to them about two months ago and they said it's a fan that's buzzing. They were supposed to take care of it from the office. It's still humming but not as loud as before. I'm keeping an eye on it. But so far in a whole, our experience has been good.

System is great and is exactly what I needed. And the installer was very helpful in explaining how everything works. The Vivint app is also great and convenient. I highly recommend you to all my friends and family. We definitely are happy with your service. Thanks!

I have the doorbell with my Vivint service package because of the camera it comes with and I can monitor it from my phone. I also have the garage sensors because I have a keypad on the outside of my garage and if someone is able to figure out the combination on the keypad and have the garage door open, the alarm would go of if they don't have the code. The installers were very pleasant, helpful and they guided me through every step that I needed to know. The reps are pleasant too and quick to respond. If a smoke alarm or something goes off, they call right away. So far, I'm very satisfied with the service.

The grandson of a friend of mine was working for Vivint. He has installed or contracted for several of us to have Vivint and we're all happy. I wear a pendant and so does my husband and we have a security alarm for the house. I have occasionally bumped my pendant and they call immediately. They are excellent and I'm very satisfied.

I've had Vivint for almost two years now and I'm happy with them. But my complaint is for when I call into automated service. They asked what kind of service I needed. After I said, "Technical," they sent me to the next one saying what kind of equipment am I having difficulties with and I said, "Camera." I pushed that button and they transferred me to an individual and I explained to them what the problem is. They said, "This isn't the right department. You'll have to transfer to a different one and provide your password."

There were a few things I was told the service would include and doesn't. First of all, the alarm does not notify you when a door is opened ever; or even if the system is disarmed which I was told it would. Secondly, there is no sign showing there is a security system.

We love the freedom knowing our house is secure when we leave. We didn't get a lawn sign indicating our security system. Could there possibly be one sent out to us. The person (can't remember his name) we spoke to from Utah gave us great service. Thanks again.

My son told me about Vivint as he put it in his business. I had one frustrating call with them where it seemed to show that we cancelled our account and they kept trying to tell me the need to get it removed. Finally the salesman said, "Oh, I didn't see this. You're fully paid except for 12 to 18."

Overall, the experience I had with Vivint has been average. The installation guy did a great job and did what he's supposed to do. My panel has been really good in the services for six months to a year that I had it but it's progressively gotten slower and slower to respond to touches and inputs, which is the issue. Then, they've come out, replaced the panel once and it was immediately doing the same thing with the old panel. However, I haven't reached out to them again at this point yet.

I was not happy with the service that I got from Vivint. I had a smoke detector that had expired so I was trying to get somebody to come out there to replace it. The rep told me she'd send me a smoke detector and I can put it myself. I waited and three weeks later I haven't got my smoke detector. I called them and I was told I won't be getting it 'cause it takes a tech to put in.

When we had just finished up our contract with another company, somebody came to the door and told us about Vivint. The reps seemed to be pretty honest and talked to us for quite a long time. It was nice that they've let us think about it and came back again. We got Vivint's sensor monitors up in the corner for when we're away and we've got the box. It's got everything for the fire department and police department. We also have a necklace or a bracelet activated, and we can use that to get help if we fall. We also have a fire alarm up that's connected to that.

I got the Vivint alarm system for my own safety and protection but if I have to choose an alarm company again, it wouldn't be Vivint. I'm dissatisfied with the fact that if the alarm goes off, I never receive a call from Vivint. We almost had a break in and I called them to find out what window it was or why was the alarm going off. They never called. Instead, they emailed me or sent texts on my cell phone. If something goes off, emailing me is not going to do any good. I don't want an email or a text, I want a phone call. So we didn't get a good response from it at all. However, the last time I had a problem, the technician that came out here did everything I needed done. He was very nice and very thorough.

The installers of Vivint were good. However, Vivint is expensive. Also, I've had to hire repair people in a number of times. Frequently I can fix it over the phone but I wound up replacing the front door thingy and the main panel.

I was told the install team would arrive in two hours. They arrived eight hours later. They worked from about 11:30 PM to 2:30 AM. The tech did not install one of the window sensors, but instead left it on the floor aligned very close so that the system would see it as "OK." I called to get the issue taken care of and was told the team would call me back. No call was returned. The whole team was polite, but the incentive for a bonus is so great that they seem more focused on getting as many homes done as they can cram in. I left the countries biggest security provider because of poor service, then this happens. Lack of integrity sucks.

Thanks to Phil returning to clean up the mess left by Jay, the original installer, things are beginning to function better and as advertised. We still are waiting for the Echo and Phil has advised us we also need the Space Monkey. I have requested the monkey but not heard back. Overall pleased, just need to iron out a few kinks.

I am in love with the system. I can see who's at my door when I'm at work. I have chickens in by backyard and I get to keep an eye on them all day long. I feel really safe in my home knowing that I have 24 hr surveillance around my house vs the other security company we had. The tech didn't know anything about the equipment. Vivint tech knew it all. He was magnificent. The young lady that initially told us about the system Courtney ** she was the best with helping me understand what I was getting.

On January 16th, 2017, we contacted Vivint to upgrade our service. Our credit card account was immediately charged on January 17th. The agent that we had on the phone was Levi ** on 1/16/17. He asked us to give three dates of when we will be available for installation. We gave him the following dates of our availability: January 19th, 21st and 26th. Those dates above have passed and we did not get a single call or email from Vivint or scheduling team. On January 30th, we called Vivint again. We were advised that they will personally watch my account and call the scheduling team and notify us when a date has been scheduled. I told the agent on the phone that it doesn't matter when as long as the appointment is NOT between February 16th through the 24th as we have travel plans. The agent advised that she will call us by end of day. There was no callback.

I appreciate the customer service that Brandon gives to Vivint ACN. He is very knowledgeable and I have called numerous times and he was always very polite and kind not making me feel bad that I messed up an appointment - or that we needed video footage of a camera in our home and got us over to Kenny a very good customer rep as well. Thanks Vivint. :)

The sales rep of Vivint was polite and explained the system. The installers cleaned up everything, as well. However, part of my system purchase was the backup server called Space Monkey. I was supposed to get the device within a couple of weeks and it never came and they actually emailed me a username and password. I followed up twice and then I gave up. I'm busy at work and I don't have time to keep doing it, so I never got that device. But I would still recommend Vivint.

In the beginning, Vivint's service was iffy because my panel kept disconnecting from the router. I'd get away and try to look from my cell phone and then I'd have no connection. I tried to get the alarm and it wouldn't work with it. It stays hooked up for about four days and it would disconnect again. I kept texting the reps and they were friendly with me. When they got here, I let them do their work and they told me what I needed to do to run it. I had about six service calls and finally on the last one, the tech who came out and looked at it rebuilt the panel and added extra routers, and so far everything has been working okay. All in all, my experience with Vivint has been satisfactory and I'm happy with it.

Alarm system is expensive. Sales agent will entice you to sign for the 5yr contract to have your payment lower. When equipment malfunction they set you up an appointment for technician to come to your house but then the technician will not show up and nobody will notify you that tech will not be showing up. Then they will set up a new date for the technician to come without letting you know what is the date or without even calling you to set up a new date convenient for customer. They did it to me twice in about a year interval. Customer service or supervisor won't even waive the fee for the inconvenience and loss of time. Very bad company.

I had this unit installed on May 2, 2013. Everything worked ok when technician left. We decided to go on vacation in the later part of this past December and realized the system was not working. I contacted Vivint support and they told me that I had to remove battery and had to do other things. I told them that I was a 75 year old man and that I wasn't going to do this since the unit was housed close to the ceiling in my closet. They said they would send a technician for a fee. I refused since it was their equipment. They finally decided to send a technician at no charge.

The sales representative was very courteous and the installation team seemed to know what they were doing. Our thermostat is malfunctioning, though. Since this is our first winter with it, we never really shut it. However, it keeps saying, “Your thermostat will be on sleep mode.” It's set at 73 but it doesn't sit at that temperature and goes down a little lower than that so I have to turn it up at night. Then I had set the front door to lock after five minutes, because I walk in and open it for about five. I turned that off and it still keeps locking. Also, the cameras weren't working one time. They came and fixed it but we didn’t use them for four months because all my kids were staying here. There's too many people going out and we didn’t need the cameras. They could suspend it for a while but they’d have to add three months at the end, which I don’t think was fair. But I'm satisfied with Vivint.

The reps of Vivint are pretty quick when something happens and knowledgeable, too. My experience with Vivint is good.

I was setup about 2 to 3 weeks ago and I am still waiting to have my outside cameras put on. I have been told a few times that somebody would be there to put them on and they have never showed up. I'm also having trouble with my thermostat when I'm wanting to change the temperature from my phone. It says it will not connect and will not update it.

Back then, I was going to the oil fields and I needed some good quality equipment with cameras. We then got a service package from Vivint which included the thermostat and security. They explained everything and did a good job. The sales rep was very knowledgeable and even taught me how to use an app. We had some problems with the security system but they came last week and they fixed it, and until now, it's been working very well. I also had some alarm triggers and I got a very quick response as well. I will recommend it to a friend.

My daughter had Vivint so we thought of getting one too, especially that there were break-ins around the neighborhood. We've had questions getting the system activated because once we first got it a couple of years ago, we never used it. Then when we were going out of town a couple of months ago for several weeks at a time, we had to call Vivint to get it all set up because we had forgotten what our passwords and everything else were. They were helpful when we called in and they got the camera, that wasn't working correctly, replaced and activated. It's a good system and transferable now so we plan on getting it in our new house.

Extremely happy with service from the first phone call inquiring to the installation. Reception & sound is excellent. Gives me a lot of peace of mind to be able to check in on my 91 year old mom anytime. Will definitely recommend to others.

I went online to investigate security companies and Vivint seemed to have the best package. So far, it's worked out well though there are a few little bugs with it. The installation team was excellent and their walk-through for the system filled in all the blanks. We're satisfied with the system.

I have two different systems from Vivint - one in my house and another one where my mom lives. When we had the system installed in my house, the salesman was very nice and very informative. He walked us through everything and showed us what we had. Everything went great. Also, the one who did the installation where my mom lives was very helpful. She's 86 years old and had an old key fob that he programmed for and then gave it to her. He had all those extra ones just to help her to navigate through her system a lot better. Vivint is reliable and very easy. Having our coverage with them makes me feel more secure in my home. We don't have any interruptions with the system and I never had an issue about them getting in touch with me if I do have an alarm. They're always right on it when something happens.

My neighbor down the street is an installer of Vivint and I saw his van. The house had a Vivint system already and I wanted it turned on, and it worked out perfectly. I'm happy with Vivint and their services. The representatives are pretty good and knowledgeable. When I call in, they ask me what I'm calling about. Then I'll say "Tech Support" and in just a minute, they transfer me over, and when I get to the techs, they're quick and knowledgeable. It was wonderful as well with the installation team when they came to our home.

Since my move, because we've had to put my house up for sale due to terminal health issues, Vivint has made my life a complete nightmare as if it wasn't a nightmare enough. My move specialist was Cara who's an absolute doll but the first guy that came out did not do the job properly. They then tried to charge me $50 to come out and do the job properly. Cara ended up having to get that fee waived for me. I tried to get that compensated with a free doorbell cam, which at the time, they were offering to new customers and tooth and nail, I fought. But they dug their heels in and said "no, no, no." And then I had more billing issues with them where they asked me to go to my home that I was selling, peel off the window stickers to turn them in and proceed to argue more billing with me. This was the supervisor, Byron, in the moving department. He talked to me like I'm a stray dog.

Vivint is really big, I see the cards everywhere and friends and family have it. I put the system in a few months after I bought my house and have been using it close to two years now. Their sales people were very personable and were eager to help and answer any questions. There were two people who did the installation and they were informative. I thought that it was going to be a huge construction issue and tearing down of walls, but it was really quick and they helped me understand it. It's an easy system and you don't have to be very smart. I didn't ever call Vivint at first when I had my first couple of issues as I assumed it was going to be a gruesome experience, but the alarm was set off all the time. When I called, however, they were fantastic every time.

We had been using this company for a while now. We had moved out of our home in July 3 - 2016 and didn't return until Nov. 25-16! Our home was totally remodeled including all new appliances, furniture, etc! 86,000.00 Job for a one single dwelling. To say the least we needed better security and additional cameras. I called and needed them to come out and hook our system back up and we Needed to add cameras very badly inside and out. And not just one customer service person told me in matter of fact terms they can't assist me with my request! Also same exact words out of a manager there Sophia! I said "tell then I have to cancel my service with them" and Sophie just kept talking over every single word that came out of my mouth, "Well you HAVE to buy out of your contract!" There was no talking to her!

We had ADT before and Vivint is a lot quicker as far as their response time. And the equipment that they installed was an upgrade compared to what we had. For example, when our house got broken into, they were pretty fast. I don't have any cameras setup, but I like the motion detectors. I didn't feel like I needed any cameras at the time. Their service is great. When I talk with them, everything's fine. They're courteous and nice. They answer all of my questions if I have any. When the installers showed up, they had badges and they were professional. They pretty much explained how to use the system afterwards, and gave us a rundown on it.

Our Vivint service package also includes a thermostat, motion detector, and glass breakage. I like the services a lot. Vivint had the installer come out here and explained everything in advance. He installed the system really quickly and was a very nice man. I recommended it to my daughters, and both of them have Vivint now.

My kids recommended Vivint because they use it. They said it’s a great system, so I signed right up. But Vivint sucks. It started with the installer who came out to my house. He sold the system to us and the first thing he did after he installed it was cut all my lines, and because of that, none of my phones or internet worked. I had to ask my phone and internet providers to come out and they had to rewire everything.

A Vivint salesman came to my house one afternoon in 2013 talking me to death for 45 minutes with offering free cameras etc... for a 1 year membership. I signed up and the system was installed later that evening. This system would buffer and recordings would freeze constantly! When our year was up 2014 we cancelled service with a 0 balance. In May of 2016 Vivint sent my closed account to collections without my knowledge or receiving one bill! Dec 2016 I received a bill from Perfection Collection for $1,994. I called them inquiring "how did my account reopen almost 2years later!!" I was told Vivint sold my account to them and the guy couldn't give me a breakdown or reason for the bill but said I had 30 days to submit a dispute in writing so I did!

So far, my experience with Vivint has been good. I live alone and I thought it would be good to have a quick access to the house using the door lock and the camera to record things when I'm away so I included the camera and the door lock in their package. My interactions with their reps have all been pleasant. They're easy to get in touch with. On the other hand, their installer did a great job and the install was fine. Their service was good. The website needs a little work though because when I try to make an online payment, it didn't want to take my payment, but this last time it was better. Overall, they're quick to respond to an alarm and it's safe so I feel confident with it.

The sales reps of Vivint were really knowledgeable and courteous. And whatever the installers did, they did it quite well. I also get a quick response when I call and everybody is always very nice. There are, however, comparable prices out there, but my experience with Vivint is good.

I was hoping the doorbell camera would detect anyone that comes to the door, but just when the bell rings, or the door is open. As it stands right now, if someone comes up to my door to steal another package, it won't capture any video of them. This somewhat defeats the purpose of me having it.

We have are the motion sensors, the glass breakage, and the smoke alarms from Vivint. It's been a little frustrating because our system equipment wasn't working there for a while. Our panel would go off, and it wasn't for any particular reason. It would just say the panel was damaged when nothing ever happened to it. And they found that it was a defect in the panel when we'd already had it for like a year or two. And then it started happening and so they had to come out. Two technicians came out and tried to fix it. They thought it was fixed, but then we still had issues with it. So then, finally, they came out and just updated that with a panel.

Vivint is a very good system. I purchased their package that includes a thermostat and remote light controller. Everything was wonderful as long as I paid them on time, which I did perfectly. But when I had to move, I went through a couple of huge mess. First, they told me that they would put new equipment on my new residence, but I had a horrible time with it and I had to call lots of people. Also I was told that there wouldn't be any cost to put in a new equipment at the new house where I moved, but they charged me over a hundred dollars, which they finally refunded. Then they told me to pull the panel off the wall from my old house and take it to my new house. Then the realtors called and said that a claim was being filed against me because I removed property without permission from the house that I sold. But I am happy because Vivint is state-of-the-art.

I was referred to Vivint by a co-worker. I had my system installed recently and I feel very secure about it! This system does so much and I am really pleased that I had the option to have the smoke alarm detectors be a part of my security. I would definitely recommend this company to others.

I want to let you know that I feel stress released with my house security system. The technician was really professional and the customer service personal was as well professionals. Thank you everybody and I wish to continue getting a good service.

My experience with Vivint has been fine. Our service package has the normal features like monitoring. I got these features since I had them before when I was using another company. I was with them for 20 years and I didn't like the way that they treated me. I became unhappy with them, so I switched to Vivint. I have been satisfied with Vivint's service, but there is one thing I'm a little put out about. If I wanted to upgrade to have cameras put in, I have to pay a service charge, and I feel since I'm a five-year contract person and that I paid on time and everything, then they should do it as a courtesy to come and install it. In five years, I may decide to go with another company. They offer the same features and they offer cameras, and it's $14.99 a month. With Vivint, I'm paying $63.99 a month.

Prior to using Vivint, we had another home security provider which we chose to discontinue. I chose Vivint because of the technology part of their system such as the online option and the phone app. We've been using their system for three plus years now and so far, so good. We moved cities and we took the system with us.

With the idea of having a complete alarm system, I got Vivint's thermostat, camera, window, door, carbon monoxide, and smoke features. The sales guy who came was great and the installation guy was very good. We moved in 2014 and did a service transfer. We were supposedly waiting for a scheduled installation then the neighborhood sales guy came and said he could get that done that day. As far as our installation at where we have service now, both were a lot better than our first time around which was in 2010. So far, I'm satisfied with my service.

The doorbell camera is awesome, not only to see who is at the door while at home, but you can also monitor deliveries to you home when we live in the age of people stealing packages off doorsteps especially in the holidays. Overall system is supreme and I would recommend Alexa as well.

I thought it was a good idea to have home security so I purchased a service package from Vivint. The salesperson who came out to our home had a lot of information. We had an old system in our home and he didn't touch it. He even explained to us why he couldn't mess with stuff that other people had installed. I had a false alarm because my backdoor was open so Vivint had to dispatch the police. They called me, my husband and our emergency contacts. They handled it very well and I was satisfied with that. It's a pretty good service and I've been at ease but I don't think I have as much sensors as I should have for what I'm paying.

I was asked to help my mother discontinue her service with Vivint. Had followed through with their request, 30 day notice etc. Found out that if there is a payment due date during the 30 day notice period it will be taken out with no reimbursement for days not used. When I called to express get answers to why this was all they wanted to do was to know why I was cancelling and if I wanted some of their other special offers.

We're satisfied with Vivint. Though we don't use it a lot as there's always somebody here, we never had a problem on the occasions that we had to use it. For the couple of times that I had to call, their reps were good. They helped us reset our system. However, I have referred my granddaughter to them but never heard anything back at all for referring her. I thought they did have a referral program. So, I'm not referring anybody until I hear from them.

So far, I love the work done by Vivint. The installer was friendly and did everything he was supposed to do. The only thing I was disappointed in is they didn’t have any outside cameras at that time.

We are very pleased with the work of Mike ** installing our security system on 1/10/17. Mike was very professional, knowledgeable, attentive and answered all our questions. We do however have more things needed to be done. Mike is supposed to bring us another couple of window glass sensors and a operating manual for our security system. Mike did tell us that these items were on backorder. Thank you Mike for a job well done.

We needed an alarm system and got the security service of Vivint. So far, the service has been great. It's been a seamless experience with them.

I wasn't happy with the other security system that I had and I am much more satisfied with Vivint now. When I bought Vivint, I got a bit of all of the features, and had a very positive interaction with the sales rep. The overall experience was very positive.

The only problem, so far, are the cameras that are intermittent, according the technician, it may caused by our aluminum siding? We are still reading the instructions and trying to learn the system. The technician was very young but also very helpful and did a very neat job installing the system.

I'm very happy with Vivint. I had an alarm one night or early morning when the door blew open in strong winds we had here, and they called immediately. I went to the little box and spoke to the operator and everything was handled very well. Another time, the same thing, it happened while I was away. I was gone and they called me first and notified my friends. And then Vivint also called the police. So everything was handled very well just as I would've expected it to be. I'm really very pleased and I have recommended them to some of my friends.

I had a motion sensor and it was a different brand than Vivint and the battery went out. We had to turn that off, because Vivint then would charge me to change to theirs and I'm not going to do that. Other than that, we haven't had any problems and we turn the alarms on all the time. Also, I had a good experience with both the sales and installation teams.

The installation team of Vivint ran into a couple of problems but they fixed it and took care of it. Their sales rep was friendly and very knowledgeable too. However, I'm thinking of canceling Vivint simply because I've had trouble with the cameras from day one and now I don't even use them. I've had friends of mine that had problems with the cameras as well. I tried fixing it myself as far as following the little board thing that's on the wall, but I wasn't able to do it. And I didn't have time to mess with it at that point, so I blew it off.

I had an impeccable experience from start to finish with my representative, Mr. Brandon **. I was one of the first houses in my neighborhood to get it, so naturally I was a little weary at first. Here I am 4 months later and I am absolutely in love with my Vivint system. I literally couldn't imagine living without it. It makes my life substantially easier, as I can pretty much tap into my house at any time from my smartphone...even when I travel internationally. Customer service is always great too. I would highly recommend Vivint to anyone.

We signed up for Vivint home security roughly 6 months ago. When we initially signed up, we let the customer service representative know that we would be purchasing another home in the next few months. They informed me that moving would be simple. This is the worst experience I have had with a company. I have been without a alarm system for almost 2 months but yet they continue to bill me. When we call to inquire about the installation, they act like they don't even care.

I chose Vivint because I got a rather significant discount off my house insurance at the time. I had all positive interactions with the sales rep and got their basic package. The installation team was good, efficient, and clean. My only concern is that they come up with new technology and then it gets super expensive for existing clients to get that new technology put into their house. I have a garage door opener that they didn't have at the time. The guy offered it to me, knowing it was gonna come in in a month or so, and it ended up costing me a couple of hundred dollars. It's frustrating that when they come up with something new that I gotta pay an additional $250 and I'm already paying $4,000 over the lifetime of the program. Even so, it's been a good, professional, and easy experience. I've already recommended them to a couple of people.

I love my Vivint system. Everything has been really good but installing the system was a little frustrating. I used some existing modules so Vivint's installers didn’t know how to use it correctly and they had to come back a couple of times to finally get it to work right. Overall, I'm really satisfied and I've recommended them a couple times.

Having a little trouble with sensitivity on my cameras and the app for Android is off as I wish there were features to help to make it work better. Installation and sales were awesome. Just need work the technology a little more or little more instruction for the system.

My experience with Vivint has been mostly satisfactory. Whenever my thermostat went out, they replaced it. The young man who came to do that as well as replaced my box was real nice. He sat down to explain to me the new model and how to work it. It’s a lot easier than the old one. However, I’m paying $77 a month for a lot of things that I don’t use. When I signed up for the service, I didn’t realize that ‘cause I didn’t understand all of it. For one, I don’t have a smartphone so I don't have the capabilities to be able to check on my home away from home. Therefore, didn’t need their app. I signed a two-year contract, though, and it won’t be two years until February.

We had ADT before but the only trouble with them was they never came back to let us know about any of the upgrades that they could do. We changed to Vivint but their service has been off and on and we had problems for a while. They weren't sure what was causing the cameras wrecking up. The same goes for the control panels. They couldn't figure it out so they had to put a couple of new control boxes and a couple of cameras in over the period of time that we've had it. I was satisfied after the changes but though I was not overly satisfied, Vivint is an all right system.

M brother that lives in Florida was the one who looked for a company. He was advised that Vivint was a really good company and it was affordable, which is what he was looking for for my parents, who had retired to Florida. He made all the arrangements and I had given him my information to put it under my name because I'm the one paying it for my parents. He said he had been told that it was only going to be a two-year contract.

I had my alarm system put in my home on or about Nov. 10. 2008. My alarm system was installed by APX alarms. We had some problems with consistent bills received by them and finally chose to do automatic payments from my bank. It appears sometime in early 2011 their name changed or were purchased by Vivint, inc. My system is the same since 2008.

So far so good. Had one problem from startup and was resolved next day. Control panel was installed in a GFI receptacle that kept tripping. Technical support relocated to a non GFI receptacle and is fine now. Thanks!!!

I was having problems with the batteries and certain things. I didn't know how to operate it and they couldn't help me on the phone. They want to charge me $49 every time something happens and if I want them to come out to fix it. I had a heater out for two weeks and they said it was $2 or something but the rep gave me $10 discount. Also, my thermostat was messing up and they wanted to charge me $49 for them to come out. I told them that the technician couldn't help me on the phone and asked why do I have to pay for it. Then I had a smoke detector that was placed at the wrong spot. It went completely odd and went out because I couldn't see the green light in it. They wanted to charge me $49 for that too. I asked to speak to a supervisor and I had some rude people come on the phone with me. I asked for the direct number and then they hung up on my face. The lady that I talked to hung up on me two or three times but I called back.

We had some neighbors who had Vivint and were pleased with it. The services we received so far has been awesome. I've only talked to them for a couple of times. One of them was when I called for some troubleshooting and the sales rep walked me through it and I couldn't have been more pleased. Everything has been smooth so far and I've recommended them to other people.

I'm extremely happy about Vivint's service and I have no complaints. I have that much trust and satisfaction in them that I'd recommend them to my family. I knew about them from one of my co-workers. I got their in-home camera, glass break, smoke detector, the CO2, the panel, and I have access to my system over on my phone. The installation team who came was fine and appropriate.

The technician was very professional, courteous and knowledgeable. He was on time for the appointment and very efficient with his time during installation. The installation was neat and professional. I would recommend this service to others, all in all a very good experience.

I do NOT do auto withdraws and 3xs now Vivint has amazing taken money without permission from my acct. each time they have an excuse!! I tried to get out of contract and told it would cost me close to 39 thousand dollars!!! They will not refund any money, and I am forced to close MTV checking acct out so this doesn't happen again. This is a felony in the United States so I am told. Considering an atty now.

I'm pleased with Vivint. The installation team was professional. I just had an incident happen at my house and the system worked even better than expected. I also have the video cameras set up. I recommend Vivint to other people.

When we moved into this house, we called Vivint, then they came out and gave us a presentation. Then their installation team came out and they were very good. The only problem is that they didn’t tell us upfront how many pieces we were entitled to. We thought we had a security on each one of our windows. But we found out later on that we didn’t have security on the basement, which was one of the most important ones. So we had to ask them to come back and we had to pay an additional price. But we haven’t had a problem other than that. In fact, I referred my sister to them and she also got Vivint.

My fiancé moved to North Carolina and saw Vivint down there. He got it and I really liked it. Their sales reps really helped me during my initial interactions with them. I have the door, the deadbolt that has the keypad and two motion detectors in the house. I didn't originally want the keypad, but after talking with the installer, I decided that I'd rather have the keypad over the window break. The installer went into great detail over everything and he was so polite. He made me feel very comfortable. The service has been excellent and I'm very happy.

The first week was great, then afterward, everything went downhill. No recording or detecting capture. No setting changed since. Also, the mic for speaking usually not available 90% of the time. Only been with the company for 2 weeks and already needing to call the tech or CS for my concerns.

The first Vivint system had to be replaced after the first day. I asked the technician who was installing the system about his experiences with the service and he said, he was having problems with his own Vivint the system as well. This should have been my first red flag. He was online for 45 minutes with his home office trying to reach a technician, and finally hung up, as he had to leave for another service call. This should have been my second red flag.

The only thing I have a problem with is you don't have to put your security code in when disarming from your phone. You should have to put the security code that you put on the devices that's on the panel in your house.

My house got a burglary on Christmas Eve. I was referred by a friend to Vivint. The technicians came on schedule, but I'm very disappointed on the installation. The technician was very unprofessional. He told me he can't put a motion sensor on the wall because he didn't use a wall anchor. I requested to put the sensor higher and he said he can't reach to the top because he didn't bring a ladder with him. Unbelievable! During the installation on the panel, he wanted to use the outlet behind the refrigerator so we moved out the refrigerator which caused the water pipe to break.

Poor service. Not happy with install. Not happy service or damage claim file with company. No answer. No callback. Door is still damage. Very sorry company. Will be contact my personal lawyer about company and resolving this problem this claim through court.

I'm a single female and I live alone. I've had considerable stuff in my apartment unit that's why I engaged Vivint for my service. So far, I'm satisfied but at one point, the camera was fluctuating where it may take a snapshot of me exiting and not one of me coming back in and vice versa. The technician who came out was the one who did the first installation, so he was aware and pretty comfortable with my surroundings and what needed to be fixed. He forgot a part of the equipment in the van, and to grant him the access back in, I decided to give him my keys and showed him exactly where the key fob is. So I said to put it up to the light, come back in and that was done.

My husband and I were burglarized in 2005 and at that point, I started to feel vulnerable. So I got an alarm system and I felt much more comfortable knowing that someone else was watching my home whether I was home or not. When our new home was being built, I had it hardwired for an alarm system, already knowing that I was going to have a security system. While I was moving into my home, Vivint's reps came by. But I also checked out a couple of different companies before deciding that I have a better deal with Vivint.

I have the numeric doorknobs, the motion sensors, the camera, the control panel and the thermostat. We just built a new home and we're out here in the country so these features were important for us. The service is very good. The dealer put my smoke detector too close to my oven and every time the alarm goes off, Vivint calls right away and is right on their toes. Plus, the installer was very nice, personable, cleaned up his mess and everything was done to our satisfaction. Vivint is a nice system and I've enjoyed it. We have a lot of peace of mind; I can monitor my system from my phone and see what's going on in my house when I'm away. I already recommended Vivint to several friends.

I was looking for a home automation more than a home security system and the fact that Vivint had it all was a kicker. Their salesperson walked me through everything and when I asked when was it gonna be installed, he said, "We can do it right now." He had another guy come in and do the installation but he hung around and made sure that we all shook hands before we took off.

Everything’s been straightforward with the Vivint security system. Everything they promised to do has been done. Their installation tech was a squared away dude, so I had no issues with him. I’m happy with the service and everything I’ve seen and been dealt with so far. I’ve recommended Vivint to a few people in the past.

I've had Vivint service for about a year and a half now and I got the garage opener, video camera, and front door lock. The installation team was very professional, persuasive, and did everything they said they were going to do. Whenever I ask Vivint to come out and fix, they would come out although usually taking a couple of days. However, I didn't like the camera, it breaks so often and they've already put in three cameras. But overall, I'm satisfied with them.

I've had Vivint for a few years now on both my home and business and I am very pleased with them. I pay around $60 for each system and all the upfront costs were covered by them. I've had multiple offers from other alarm companies and the reality is that although it might be a few dollars cheaper the technology is day and night and other companies want to charge upfront costs for everything. I love love my doorbell camera. I've tried different ones in the past and Vivint's is by far the best. I read some of these reviews and I just don't see how people are having issues with Vivint. Then again, when someone doesn't get their way they automatically jump to write bad about it. Thank you Vivint. You guys are a great company.

The Service we have received from Vivint and Bryan was awesome. The products are exactly what we need to keep our family safe. When we bought our house the previous owners said Vivint was wonderful and they were going to move the system to their new house when it's finished being built. We thought it sounded great but didn't know much about it until Bryan came by and explained everything. We now recommended it during our neighborhood crime watch meeting and our community facebook page. Thank you for the great service!!

I already had an alarm company before and I thought that my contract was up. So when the Vivint rep came to the door, he asked me what I had and he gave me Vivint's price for the exact same thing. I then decided to go with them since they're a bit cheaper. I had an alarm go off a couple of times. On the first incident, I was out of town and my neighbor across the street was getting mail. When I left I told him that the alarm is on, but I guess he didn’t pay any attention. So he came over and opened the door and after 30-60 seconds, the alarm went off. And as soon as I got the call I knew what happened. So I called their rep and gave him the code so he could turn the alarm off.

A house in our neighborhood had been broken into so we got Vivint. Their sales rep was excellent and the installation team was quick, efficient, and cleaned up after themselves. Vivint's response was also quick when the alarm was set. When our doors have opened, the police had gotten here. However, the system does not make a connection all the time. I'll have times when the little thing will just be spinning around and I won't even get off the front page with the little house. It will tell me to try again sometimes up to three times. And sometimes I just give up and just don't secure the house. I have told Vivint about it a year ago and I'm just really waiting until my contract is up. We probably should have researched two or three things before we purchased their service.

I’m very happy with Vivint. The whole experience was good. They did everything when they had my system set up and whatever they stuck, they cleaned up. And every time I had a problem I called them and they came right away. They didn’t make me wait for a week like the other one I had. The cameras are really helpful, and I have more peace of mind knowing I have a security system. I'd recommend them to a friend.

I got the Vivint security system as a promotional thing from my nephew. I had ADT at the time, so I saw it as an improvement. Everything was explained to me when the system was being installed, but I had to call them and complain since they used ADT's motion rather than putting one in. I didn't understand that if anything happens to it, I have to pay for the repair since Vivint said it wasn't theirs. Then it turned out that it wasn’t even that. So then they said if I had gotten the motion at that time, the price would've been more. I said, “How could that have been? Because it was a promotional deal and I got everything in the package, so why would I have to pay for it?” I was a little angry because I have to pay for it in the end.

At our old neighborhood before we moved, Vivint reps came around and were asking about security. I had heard a lot of good things about the company. We definitely knew it so we ended up going with them. The service has been pretty good. We have the doorbell, a couple of cameras, glass breaks, all the door and window sensors, and a smoke detector. We had a little problem when we first moved into the new house, getting the service reconnected. Our internet kept going down and messing with the cameras, so I called Vivint and they sent us a new router. Everything's been working fine since then. Every time I've had to call Vivint, they helped me right away. They're very polite and professional, and they do a great job.

Our service package from Vivint includes doors and window guards, one smoke detector, and a heat detector. So far, I'm very satisfied with the service. The guy who came to install was very good. We took a very long time, but the problem was because of the way my house is built. He would've normally put maybe a two-inch hole in the wall and we ended up having to do a six-inch hole in the wall. He was very patient. In fact, he called back to Vivint and said, “Look, I’m stuck here for a while.” He was taking care of the next customer, which I appreciate.

I love my new home security system. I feel very safe. Its easy to use and I love the convenience of the app on my phone. The cameras are very clear. The app. notify me instantly if there is an emergency. The customer service agent that came out was fast and knowledgeable.

I am very pleased with the professionalism that VIVINT shows me and that they do not hassle. When the installer arrived he went over everything and begin to install quickly. He was done within an hour or so. He was a pleasant person and professional.

A Vivint door-to-door salesman knocked on our door. An hour after the salesman left, the installation team came in and it was all done quickly. I have the glass break, cameras and smoke detector. My experience with Vivint is great. We've only had to call them once to replace the actual panel. They had someone out here quick. I would recommend Vivint to people.

My Vivint service package includes a thermostat, door locks and one door monitor, and so far it's been great. My neighbors have Vivint too.

My parents uses Vivint. I got a couple of window and door sensors because I was comfortable with having them at my parents' house, and my dad was uncomfortable with me moving out without it. The system makes me feel secure and comfortable. It works 90% of the time, so I'm really happy with it. I've had some issues like with the panel going off for no reason but Vivint came out and replaced it twice. However, they wanted to charge me almost every time to come out and fix the panel even though it wasn’t my fault. So I'd end up talking to someone else and they would end up coming out for free. But I would have to beg and ask them why I'm being charged for something.

I love how easy the access is to my cameras. The installation process was great. The technicians were great. But the picture quality on the cameras is poor. I have a difficult time making out faces unless their face is directly in the camera. Is there anything that can be done about this? The audio on the indoor camera is not functioning well. I cannot hear my children speak to me when they are inside the home, but they can hear me just fine.

We truly enjoy our system! It feels so nice to go to bed and not have to worry about anything, the thought we are taken care of!! The service is great! The installer did a great job, very friendly and professional! We were charged (accidental) twice, but when we noticed it, even though it was later in the evening, they send us a email with excuses and promise to rectify the problem!!! The fact you are always there to help us feels good! We will spread the word!!! Thanks!

After not hearing anything for a week I called to get finish install, they sent me email confirmation from 2-5 on a Tuesday, at 4:30 the tech called to schedule installation, he was supposed to be there but instead he was calling to schedule.

I live in a condo so I wanted to find out about any moisture leaking before it affected others below me so I got the moisture sensor in my laundry room. I also have the smoke and window and door sensors. I want know if someone’s opening my doors or windows when I'm on vacation traveling. I'm completely satisfied with the service. I've had some tech support conversations regarding batteries and things, and they've been good. Customer service has been good but I've had some issues where some of the people didn’t have all the answers. But that wasn't a huge problem. I just had to wait for the answers or I've had to consult with managers. Vivint has a lot of people answering phones but they're not all fully trained.

I knew of Vivint through a referral. When I purchased it, I added a few things on the basic package. I have few random basics that they offered from the beginning. Tech support has been helpful and so far it’s been a pretty good experience.

I was referred to Vivint by a business associate. I have 2 issues - the technician who installed asked us where we should be placing the various sensors etc. I would have thought this was his expertise and would tell us so I found this rather odd. Secondly, when I asked if we could have a outer garage door sensor he said this was not possible. I spoke with my associate who referred me and he told me he has a garage door sensor. So I contacted Vivint and yes you do install garage door sensors and now I would have to pay for a tilt sensor $60.00.

I am very displeased with the products brought to my house for installation. They were not what I was told on the phone I would be getting. I have also emailed twice about being able to get into my account and no one has responded. I got screwed out of my money.

I had a service man come to my home to check on my system. My doorbell camera doesn't work now. The service man was very helpful and professional. Provided good customer service. He was very thorough and was prompt in doing his job.

I got additional services in my Vivint package to be able to have access to my house when I’m away and so far, I’m satisfied. I’ve had several interactions with their reps and they’ve been positive. They’ve helped me fix any issues that I've had and answered any questions regarding any new equipment that they have. Their installation team were very professional and knowledgeable in what they were doing, and they got the job done quickly and professionally. Overall, they’ve done an excellent job and they’ve helped me figure out any bugs that the system had. They also helped me update my system.

When we were new to the area that we live in now, we had a Vivint representative come. He knocked on the door and within minutes, they were hooking us up. They had all kinds of discounts so it wasn’t very much at all to put the system in. The installers were very courteous and very knowledgeable. We got to choose the features that we needed like the glass break feature. They were really nice to work with us on things that were more of a necessity, like we didn’t need the cameras inside because we have pets. And they let us know of the stuff that we can get for the inside of our house. I've had multiple false alarms and they have always been so gracious and so concerned. I really appreciated that.

My father-in-law had a Vivint system installed so I also went with them when I replaced my security system. I've been with them for two years and their system has been good. I have a camera, glass break, and motion detectors.

While my husband and I love the equipment... easy to navigate, setup and daily use is superb! Here is the deal breaker. Customer service aspect is the thing nightmares are made of. You are on hold for a very long time, and the CSR's product knowledge you get the feeling is not divided equally. One rep will tell you one thing and another says something different. Your direct questions are not answered straightforward. I won't waste your time with the ridiculous contract lengths (5 Years) and we informed the salesperson we would be retiring 2017/2018 relocating to another state. He assured us that would not be a problem. We'll see. My problem is Space Monkey, although I had read an article on Forbes that Vivint had acquired Space Monkey in 2014 so I figured thats cool 1 stop shopping.

When I was staying with my brother he had the whole Vivint system in his house. We thought it was really good. So then when I got my own house we decided to go with Vivint again. I'm very satisfied with the services so far. Getting in touch with their sales rep has been very quick. I am talking to a person within a minute, whereas you would normally get a computer where you have to start telling it long numbers. The installation was fast as well and the team was able to answer my questions. I'm an extremely satisfied customer and I'm looking into upgrading some of the features or adding to my current system. I see us staying with Vivint for a long term.

I've got Vivint in two of my houses and am very pleased with the experience. When I dealt with the installers on both ends, they were great. Everybody I've dealt with has been very helpful. I'm perfectly satisfied with the services so far.

My husband had multiple health issues. The lanyard that went around the neck made sense to me, so I went ahead and signed up. But my husband has passed, so I have no need for that. I do like the system though. I get alerts for false alarms and their staff is very patient with me in walking me through whatever needs to be done every single time I’ve called to have tech support. I just learned how to set the system up to where it auto-locks within 30 seconds and I like that feature. But the thing is I have my house on the market and I’m concerned in regards to whether the buyer wants to keep the service, or we have to dis-install it and I take it with me to New Mexico where I’m moving.

I couldn't be more happy with my security system that I hired Vivint to install at my business. The system works great and all the features they have offer with it is two thumbs up from me. I called several different security system companies and Vivint was the most reasonable priced and the technicians did a great job installing and explaining my new system.

Before we bought our house, I told myself that Vivint's alarm system was something that I wanted to have. They have an automatic debit feature so I get to pay my bills on time. However, the system hasn't worked out. The cameras started out well but they're offline and it's always something with them. Also, it works in the day but the night vision is not good. Right now my doorbell is out and I had an electrician come out before calling Vivint.

I’ve been fairly pleased with Vivint and I have recommended it many times. However, we do find that we sometimes have issues. The other day, the furnace fan keeps turning itself on and I noticed that when I just have it on and it’s not calling for heat, it blows cold air, which when it’s -20 is not a good thing in the house so I just have to go in and change that. We also found a couple of times that the alarm went off when our housekeeper typed in her own passcode at the front door and went in. I said to her, “Just wait a couple of minutes.” But she was so freaked out about it, so I said, “Listen, just send me a text when you get to the house and I’ll disarm it and open the front door for you.” So we’ve got a workaround for that.

I had good interactions with the sales rep Ray and was impressed with his offering. I got the thermostat, direct home control, a camera, and the glass break sensor included in my service package. There was supposed to be a smoke detector but that never happened because Vivint couldn't get somebody to come install it. The installation was done the same day I signed up. I really like the service so far. The only thing is, it's surprising when the updates happen for the home box and they completely change the layout on it. There was no notification about that whatsoever.

Very disappointed with the "scheduling" department. I received robo calls to schedule an appointment for service, and was put on hold for 20 minutes before I hung up. The next time I was on hold for 18 minutes! If I call Vivint, and they are busy, I don't mind waiting, but why call me, just to put me on to a lengthy hold?

We've been happy with our experience with Vivint. We’ve had some good people come out and take care of things ‘cause there’s bound to be adjustments. We updated program-wise and they adjusted it for our use. They did a fantastic job taking care of everything.

My two sons who both live in Texas have never had problems with Vivint so I went for it, too. I was 62 at that time and they said that I would be able to handle it and that it would be no problem. Vivint made it sound really great and painted a rosy picture. It's one of those things where I didn't have enough information to ask appropriate questions and they sure didn't volunteer anything. They installed everything and put in cameras, motion detectors and glass breakage alert. Everything costs something which they don't tell you that going into it. There was a lot more stuff I wanted but I wasn't interested in paying more than 60 dollars a month.

Service has been great throughout the years of us having them. Everything works according to the way they said and we haven't had any problems.

I have Vivint on one of my rental properties since I need to have remote access and see exactly who enters and exits the property. The majority of my interactions with Vivint's sales reps have been productive and if I had a question in regards to some issues I was having, they were resolved rather quickly. During the installation of the camera, the installation team was knowledgeable, made some recommendations, and showed me how to use the product. I'm very satisfied with the service so far and it's comforting that my property is secure and that I'm notified instantly when any issues pop up.

I have a remote entry and an alarm device that I wear around my neck from Vivint and so far, we have no complaints. They're always there and right on the dot when the alarm goes off. We've had false alarms several times and they’ve always caught it.

My dad up in Illinois had Vivint years ago. I got one for myself which I've been using for a year now and which has been much better compared to my security system before. It was also good with the sales representative I dealt with. It was as well fine with the guys that came and installed it. I would recommend Vivint to other people.

We were with ADT for four years and the equipment was antiquated and I was paying $48 a month for monitoring and we only had three windows, two doors, and motion detection. I begged ADT to upgrade us but they wouldn't so I started looking up other companies and we ended up with Vivint. Our service package from Vivint includes two break detectors, two cameras, and we have three doors and eight windows protected. It's really nice to go to bed feeling safe. I am also spending a lot of time out of town, which was one of the main reasons why we switched. The monitoring is a little more expensive, but I don’t mind paying it for the peace of mind that I'm safe.

Had new system put in by Vivint Security. They were supposed to come back with signage, personal button on a necklace, and to fix doorbell. Never gave me a personal security password either. After numerous calls to Shawn ** and no response, contacted 800 number. Two days later no response. This complaint is on my 87 year old aunt's behalf. She is beyond distraught. She says they don't deliver on their promises. They also have her cancelled check to do direct payment and couldn't get that right either, stating her information couldn't be processed. Her bank, suggested an error on their part because they never received a payment request. Really not worth the effort.

Back in July of last year, we had a break in. We were going back and forth on trying to get the inside camera that was broken fixed. We were unable to get the Vivint to come out and reinstall. We moved to a new house and still didn't have the service. Once we got the date set and they wanted to come and install, they asked us where all the equipment was. I said, "Y'all l told us to leave it." It was a big mess.

I would like a $5 a month discount. We spent one hour and could not fix the problem. The sensor on my front door does not work on my phone. I can't tell when my front door is open or closed on my phone.

Pleasant man who was very knowledgeable and took time explaining every aspect of installation and then use of system. Very pleased with experience. Thanks for no continued contact like ADP!!! Due to my job I have moved multiple times and each time added two years to my contract.

I contacted AT&T and they’re going to charge me a $400 fine to come over to my state and Vivint didn’t do that. They'd come locally so I chose them. Then we had a smoke alarm actually go out. The batteries died, and the reps came right away and replaced it for us.

The installation of the Vivint security system worked out well. I already had ADT stuff, so they included that and we added a couple more things. It locked up one time and I've had a couple false alarms with it, but, other than that, it worked all right.

We had a guy from Vivint who came over and let us know how the security system worked then he gave us options. After that, he scheduled for the installer to come in and installed the security system. I've been using the system for more than a year and its overall quality and the sales rep I dealt with were good.

I've had a lot of problems with Vivint's panel. They finally fixed it recently, but while doing that, they had to make some changes that I'm not really happy about. They put another piece of equipment on with the modem and told me it should have been done from the beginning. However, they didn't do it when it was installed. This thing kept ringing all the time, telling me that I can't connect to Vivint. But other than that, I don't have any complaints.

Mr. ** did an excellent job with our installation. He explained everything and answered all of our questions. However, when the regional manager signed us up I told him that my daughter and her husband Ethan ** have the system and that we were familiar with it and impressed. We wanted them to get credit for our installation. Mr. ** had to reschedule and come back out after issues the first time but he got everything fixed for us. He was great! I hope all of your employees are like him!

I'm very disappointed in this service. I called in March to cancel my service because I had sold my home and was moving into my parents home for an undetermined amount of time and I was still under contract. I told the representative this and when I told her where I was moving, she said that vivint didn't service that area and that since I was moving it was a "special" case. I didn't need to do anything other than send proof of address and a formal notice of cancellation. I did what she said to do.

Customer service on Vivint's end has been good and their system works great. The installers called and set up a time and they got there on time. They did everything in a timely manner and explained everything that they were going to do within a reasonable time.

If there was ever a concern, they were very responsive to getting it fixed. My box stopped working and the techs came out here the next day, replaced the complete box, checked all my sensors and made sure everything was working before they left, so they were really good. I love the convenience that I don't have to have a phone line in my house anymore, that the Vivint security system worked off my internet.