Vivint Reviews

I must comment on the installation Technicians for their experience, knowledge and most of all the demonstration on Vivint Security Systems. Their recommendation on the equipment was excellent and they explained how every piece of equipment works. Secondly Vivint Customer service and always there and ready to assist me. Thank you.

I bought and within 2 days had buyers remorse because I'm on limited budget... from my time with James, salesperson and installer/de-installer Mykel and Max, I found your personnel most kind, considerate and very professional. Should I come into unexpected cash flow I would surely consider Vivint services... thank you.

Worst customer service ever? Never deal with this company, they won't let you out of your contract. I had to sign for 6 years and had problems from day one with faulty inept installation technicians, false alarms, faulty products and ridiculous hold times when you have to call the customer service center. I fussed and fussed and they do not care. Tried to get out of the contract after complaining and complaining and still have over a year to pay them on my 6 year contract. Speaking to managers and supervisors does not help, they do not care. They do not listen to "recordings to ensure quality."

The installers were very professional and thorough with how to use the system. I would definitely recommend to friends and family. I will be adding more elements to my system at a later time for sure. Also they were very flexible with my schedule.

The customer service is very stressful for the customer. They tell you one thing and never do what they say. You have to go to many people to get issues resolve and you can never get back to the same person, even if you gives his or her badge number. Just unacceptable. Hope I never have to deal with company anymore in life.

Was never able to connect to my thermostat. Was paying almost $500 a month to cool a vacant house because I could never get this to work. Called half a dozen times, was always transferred multiple times, and then when I tried to cancel in the 14 window they provided they tried to say I wasn't eligible. Ended up canceling service. Changing door codes was an awesome feature though.

I've got motion detectors and entry security from Vivint, and I was fine with them before, except that I never really had to use the service. Then when I had to use them and upgrade things, people wouldn't show up. They make appointments but they don’t call or show up. It went on for almost two months. It was ridiculous. The whole frustrating thing was that my touch panel never really worked for me. I would have to recalibrate it but that would only last for 10 seconds and then it would go back to being an issue again. It was very annoying. Sometimes, I couldn't release the alarm in time or I‘d miss it altogether yet Vivint would have just called. The police even came to the door and I was very embarrassed. But that was just a one-time thing. The point was there was always an issue and we had been trying to get that fixed.

Kelly, our office manager, has a Vivint home unit and we decided to bring Vivint to the business as well. We have security cameras inside and outside, and on phones as well. The sales representative was very helpful and knowledgeable while the installation team provided excellent service. Vivint has really good customer service and really great technicians. There have been two incidences where we've required service, but other than that, it's been good and we're satisfied with the service so far. Vivint has been pleasant and friendly.

I was told by the Representative I would get 4 lighting controls and Alexa. They ran out of Alexa and the lighting controls I was only given 2. The installer promised he would come by on Saturday, Aug 5th. He did not show up nor did he call. I called the rep twice and was promised again I would get Alexa and he'd call to let me know the status, I have not heard from him either.

I contacted Vivint customer service several months back... I have had Vivint for several years and have had no problems... Anyway I called because my camera stopped working, I did all of the tests and spoke to a rep. who walked me back through the steps and confirmed my camera was not working properly. She didn't sound as if she really knew what she was doing. I also had a carbon monoxide detector go out, instead of shipping them to me for me to replace... they are not that hard... I had to set up a time to meet with a tech. When the tech arrived he replaced the detector, but said there was nothing on the work order about a camera and he even checked the camera and confirmed that it was not working.

I really feel a sense of safety and peace having the system. I am alerted when I'm not home but unwanted visitors ring doorbell I am able to answer from anywhere. I'm really enjoying the system and will recommend to friends and family.

So far we love it!! Sales representative Austin has been both very professional and courteous. His customer service skills and knowledge of the system is excellent!! The installation techs have also been great! Jake and I'm embarrassed that I forgot the other young man's name. Very pleased so far!

I deal with a lot of sensitive materials and I needed to have protection for my clients’ information. The Vivint sales representative that I called was very professional, well-spoken, made me feel comfortable and took care of me in a manner that I felt that he actually cared about me and my business and that he wasn’t just trying to make money off of me. Then, the day they came to my business to install, the installer was clean-cut, very professional, cared about how the wires looked on my wall and did whatever he could to make the wires not show as bad as they could have. He also cleaned up his mess and showed me how to use all the systems. I was really impressed and the system tells me when the door opens and closes. Also, I like how each employee has their own pin code to get in and out so I can track who comes in and out and when. The price point is amazing and the service is awesome. They're the best.

There was a representative from Vivint in the neighborhood and I got the regular alarm system connected to the Fire Department. My previous alarm had the same features but it needs a landline in order for everything to run smoothly and this one doesn’t. The sales rep was very positive and gave me a lot of details such as what the alarm company is and the features that they offer. The installers connected everything quickly.

Everything is going GREAT! And I am so happy that I had gotten it installed because system not even 1 week old. And it had helped the police locate someone that was attempting to break into my home. So when I return to this home I do believe that I am going to feel safer with this system. Thank you so much!

This is absolutely the worst experience with a business I have ever had in my whole life! I have spent several hours on the phone with all departments when trying to move my service. I have been a customer for 8 years. To start they would not accommodate evenings or weekend set up. When I tried to remove the main unit I had found a 6-inch hole they had punched through my wall for a tiny wire they ran behind it. I was moving out and was embarrassed for the new home owner so I left it covering the hole. Vivint wanted 600.00 if I didn't bring the unit with me to the new home. I explained the situation and they offered to charge me 300.00 instead. They damaged my home installing this but didn't seem to care.

Vivint has a good response time and that's excellent. I got something different for my service package, which includes a glass-break sensor and two digital keypads. The installers were here before I was and they worked so fast. Overall, my experience with them has been very pleasing.

Very professional and answered all questions I had. Very knowledgeable on the equipment, and its capabilities. Very fast and adequate with installing without compromising. I would recommend to anyone and everyone to go with Vivint. Thank you.

The installation of the service was incomplete and I keep on finding about this problem as it shows up. This makes me waste my time and does not provide me the security that I was hoping for. I requested 4 doors and 3 windows sensors and I have only doors.

I've reached out several times and not one response from your offices as to why we were charged 2x. I want someone to get back to me this time!!! I am very upset that nobody called me or even emailed me!!! This is very disappointing! I want answers!!!

Both of your employees who came down to Nogales to install my system were very professional, and efficient. They worked diligently through the chaos that was my house that day. They were very patient with me, helping me through all their instructions. I still can't make the fob work, but it has not been important to me. I love being able to do stuff from my phone.

We purchased a home and I wanted to make sure that my home is secure and my family is safe. We got the security system and the thermostat from Vivint. I told them I had a two-level home and I needed two units of the thermostats to cover all of them. They were supposed to be part of the package and the sales rep and the technician told me this. However, the technician didn't have all the equipment and he was supposed to come back. Other than that, that technician who installed the system was amazing.

Your Vivint Representative was very polite and prompt installing the windows and doors sensors. This is why I called back to get a camera for my living room. Thank You. I would recommend this system to my neighbors and friends. I just got this system and I love it.

I am completely happy so far with my security system installation from Vivint. The products that are available are so far advanced in technology and amazing that I look forward to expanding my system as my budget permits. It certainly has given me a piece of mind when it comes to safety & security.

Can never get should of anyone to get problems resolved! During install didn't take off old security system to put in New. Just put it right next to it. Wanted a camera but did not want to wire it through the attic. Have had no problem with other companies wiring thing through attic. No camera installed.

We are enjoying the convenience of our Vivint Security System! The installation process was professional and quick! The installers were very courteous and friendly. We were extremely pleased at how well they cleaned up after themselves! Their explanation of how to use the system was exceptional.

I purchased a service package from Vivint that included the doorbell camera, the Ping camera, about three motion detectors, a few window sensors, glass break sensor and the smoke detector. Those were neat features. My daughter is getting a little bit older and those features were to have a little bit more security in case my daughter stays at home. I had a different security system before and I had it for quite a while so it was not as advanced. So far, the service has been very good. I had an issue with one of the motion detectors going off so I talked with the sales rep again and he was very helpful. The installation guys were great too. The equipment has worked really well and all of the representatives I’ve worked with have answered all the questions.

The salesman from Vivint was very nice and helpful. We just got the regular system and the installation was a fairly quick and painless procedure. I don't remember them being here for long. Everything seemed to have gone real smooth. I like the service and I'm very pleased with Vivint.

I have been a customer for 9 months. I called them today because my cameras only record for 20 seconds. To upgrade I would have to purchase equipment, I could have got a monkey when it was installed but the representative told me a indoor camera would do me better. He failed to tell me the monkey would record constantly. I also got locked out of my house because of them putting dead batteries in my door lock, I also had to have them remove my thermostat because it did not work right with my heat pump. The representative that removed it told me they put the wrong one in for a heat pump they have a better one, when my contract is up don't expect me to renew. Why would I with the customer service that I have received. I also will not recommend them to anyone else.

I am a brand new customer and had a very positive introduction to the system and an extremely negative experience with installation and technical support. After promises that VIVINT would work with my existing system, it took 8 attempts to get my system working at 90%. On the original installation, technicians took until 1 am to set up the system, neglected to set up 3 sensors, and gave very poor instructions on the alarm system.

I recently took a trip to Minnesota. I was able to access my home security via my Smart Phone. It was so easy, and the satisfaction that my home was safe and secure was so very comforting that I would recommend it to anyone who is looking for a security system that offers these things, when you are away from your home for any amount of time.

Technician didn't show up. I still can't use my phone. They still haven't install my camera yet. Can't use my alarm when I leave home bc my phone doesn't connect with the system and nobody has been able to help me. I have called several times and still have no help.

We had ADT many years ago and we were not satisfied. We were looking for an upgrade then one of the Vivint reps came to our house soliciting for new business. It was very intriguing and that was the perfect opportunity for us to get a Vivint service. The person who came here was extremely knowledgeable and walked us through from beginning to end and beyond. After we finished our initial consultation and purchase, he went ahead and tried to keep in touch with us to check how we're doing and if we needed extra service. We really appreciated that.

Our Vivint system is pretty comprehensive and everything is alarmed. That includes every window, room and entranceway. The package was cost-effective given what they were outlining and it just made sense for us to get that one. The way they do things is we got a certain number of points and then we could pick what we wanted. However, we had some wrinkles with the first sales rep. He was very young and a little too promising, and a little misrepresentation happened. Then when the installers came, they told us they couldn't do what the sales rep had said. Then, there were a couple of things that the installers couldn't do either, and they had to have someone else come. It was pretty bumpy at first, but we got over that and we've been very satisfied with the service.

Both salesman (Marcel can't recall last name) and installer were very professional, knowledgeable. Both had very pleasant demeanor and gave me confidence in their ability. Would definitely recommend Vivint system to others.

Elmira needs security in her home and decided to go with Vivint. It's a great system. The service and the products have been excellent. She has three cameras and the home smart system. Vivint's sales reps offered everything we needed. The installer was courteous. I thought he could have been a little bit more professional and knowledgeable, but after he laid everything in, the next guy that came out was amazing. He put in the back door camera and he just took it upon himself not to just install the backdoor camera, but he rechecked the entire system to make sure it was completely functioning properly.

I have only had my alarm system for 14 days and out of those 14 days it had only worked maybe 6. I have had to have it serviced 3 times and have them replace my panel. Each time taking me away from my job for hours at a time to get it fixed. We got a system at a time in my family's life when we need extra protection and not having it work when you expect it to is such a letdown. The application is so slow that if something were to happen I couldn't even see it until the damage is already done. Very disappointed and I would not recommend this system to anyone!!!

The sales rep I had was very pushy and strong and would not take no for an answer. I decided to give in after he came to my house for the 3rd time. I was really interested in the door bell camera but I already have my own security system. He offered to pay my first month of my service and have techs do side jobs to install my own cameras I had not put up yet for 50.00 each. So I agreed. Then I was hit with an equipment charge of 800.00 or around that and he failed to mention that part.

I have been a victim of Vivint unprofessional conduct, this company has relied a contract with me that they would not fulfill. This company promised to pay off the alarm company I previously had for switching to Vivint but after two days they called and confirmed that they would not pay off the other alarm company. My advice to everyone would be not to go with this company. This company also wants you to take out a loan to get their equipment for the alarm system. Not good!!!

I signed up for home security service with Vivint back in December. Since installing, I've had nothing but problems with Vivint. Problem #1: My installer, Nick, was a very nice guy, but did a VERY sloppy job with installation. He left wires exposed (when he told me that he wouldn't), he screwed things in places very sloppily and crooked, and did not install everything that I was promised (a Vivint sign with light, garage door sensor). VIVINT'S REMEDY: Due to this poor installation, Cindy, a nice lady from their Online Reputation Department reached out to me after I left a review for them with Consumer Affairs and offered me a $10 discount (for 2 months), bringing my bill down to $50.99 temporarily.

I got a security package from Vivint which includes a cool doorbell camera and my dealings with both their sales rep and installation team were good. I’m happy and I recommended them to a friend who’s moving into their house next month.

This is by far the worst company I've ever dealt with! They never put notes in the computer so the next rep. has no idea what the last person said to you and when you request that they do their job and listen to the phone call they claim they record, they lie and tell you they did. Oh, yeah, and after talking with about 25 different people and everyone promising to call you back-guess what!? Not one of them calls you back! I usually don't waste my time writing reviews, but felt this one was necessary.

The phone App is always under construction or gives me an error. My inside camera is always freezing or just buffers then I get App not available. If I can't get on the App when I'm away from my house then what good is the system? I purchased this system only for this feature.

I have been a loyal customer for 7 years. Last month they upgrade my thermostat. Tech wired up wrong causing heat pump to stay on. This caused 900 dollars of damage to air conditioner unit. Vivint replaced thermostat and claim department said they would pay for air conditioner repair, but when bill came they said they were not responsible. This is how they reward 7 years of loyalty. Maybe ADT will treat me better.

I purchased a home that had a Vivint system installed. Even though I had the system installed, when it changed from the old homeowner to me, someone had to come out and make sure everything was working correctly. And so far, I've been very pleased with the service. I've got an automatic door lock, motion and window sensors and I'm able to use my phone to lock and unlock and set my alarm. The system is working well and it has a lot of modern amenities that other systems do not have. If I have a problem I talk to technical support and they've been really nice and very helpful. The experience has been a pleasure.

I'll really try to be brief. I was skeptical about the sales pitch when the Vivint agent came to my door. I specifically asked when confronted with the contract, "What happens if I move out of here?" He said, "Oh, that's fine. We can reinstall in your new place for free." Forward a couple years, I've now sold that place and moved out. As soon as I did, I called Vivint and explained the situation. The answer was that the agent on the phone would call the new owner to offer the services to him. I've found out since that this is the only way that I'm to be let off the contract (I haven't moved into a new place, so I'm in limbo). This agent apparently couldn't get the new owner to sign on. Instead of letting me know he just kept me on billing. I was never told that they have a 6 month deferral to postpone billing for cases like mine.

Vivint's door-to-door salesmen came and told me about themselves. I had a system before and it didn't have the options like motion sensors, cameras, doorbell camera and water glass in the basement, so I figured I'll upgrade a little bit and purchased those. The installers were good and were done in 45 minutes. The motion sensor in the garage sometimes backs up, usually, in the cold weather and sometimes the hot weather too is not active and then five minutes later, it's back online again. Also, the camera in the garage doesn't work and there's a WiFi hooked up that needs to be done. Other than those, it's been good and the services so far have been fair. They come out and fix things when they need to instead of me having to do it and running back and forth to the garage to check cameras, etc. There are more options on it and more things to go wrong but overall, it's been pretty good.

Vivint's sales rep was sweet. I purchased a service package which included the camera on the doorbell. It was to see who's at my door. I just got the feature that opens up my garage. I like that feature. A lot of times I would need it for my son. He’s in high school and he would leave his key in the house so he's stuck outside. I can open up the garage door wherever I'm at. Now I can open the gate from my phone anytime. However, sometimes the video may not come up on my phone. Also, one time the alarm went off. It was saying glass breakage, yet the only reason I thought why it went off was because my son slammed the cabinet. But customer service has been good overall.

I switched over to Vivint because my contract had expired. One of my co-workers had mentioned that they had this and to try it, so I did. But I should have stayed with Ackerman instead because of the cost and the service is so much alike. Also, if you're having an issue with your system and it's a systematic problem and you called for service, you have to pay for someone to come out. All I have is the camera. I thought it was going to be like a camera that could be mounted. It's wired and could be placed in one position. It serves no purpose. While the customer service is okay and they answer my questions, I would still tell people about the issues that I've had and the cost of the system so they would be prepared for that. If they're looking for a state-of-the-art equipment, then maybe this is not the route they want to take.

We first signed up for Vivint ten years ago when it was still called something else. Then earlier this year we had to have the system upgraded because it connects with the 2G cell connection which needed to be upgraded to 4G. They also put in all new controls and we've been pleased with that service. It didn't cost us anything. They did it efficiently plus the equipment is nice. We can check on the system online and when we're away we'd likely to check on it online more regularly.

I am very UN-HAPPY with the customer service. My husband and I have 3 systems, 1 at home and 1 in each of our business. We contacted customer service about our billing. We were asking if there is any way to get a cheaper monthly bill as our old systems were a lot cheaper than the Vivint. He was very rude with us, we then asked for him to book an appointment for a technician to come and remove all the systems in all 3 locations. He hung up on us!! We then called our sales person Kal and explained we are not happy, and he then also said he would help us, which again we haven't heard from him. We will NOT recommend this system to any of our business/personal friends and family! We feel that there should be some kind of break in cost when you sign 3 agreements within 3 days, especially when the salesman says just call in and they will give you a good deal. Just a scam to sell.

I had your system installed in my home after a representative knocked on my door. At the time I was with ADT and was looking to upgrade. First of all she lied and told me I had 7 days to cancel, not 3. Secondly the automatic garage opener was faulty so our cars were trapped in the garage for 2 days. When the system was finally removed from our home after I called and demanded that they remove it after the first 24 hrs, my garage could not open.

I am very dissatisfied with this system and the customer service. I will not recommend this alarm system as an affordable one for families, how it was sold to me. The system is battery operated of which they need to be changed frequently. When I called to cancel because of how dissatisfied I am, I was told that I would need to buy it out right now $1600. I am certainly having a hard time trying to see how is this affordable. I was trying to cancel and arrangements to make payments. But apparently they don't do that? I don't believe this product quality and Vivint service is not anywhere near of what they portray to be consumer friendly satisfaction and affordability.

After the installation of the new equipment, everything seemed to work fine. Now two weeks into the contract, I've spent a total of 8 hours on the phone with customer support to try and resolve the issues. Today I have an appointment scheduled to correct the faulty devices or the system. If the issues are not corrected. Vivint has my permission to remove everything and end the contract. I have been patient, I have calls logged, pictures, and video of all issues. My appointment window is 9-12, it's now 11:12. The technician will probably be late again. I have more to share, I Vivint or customers would like more feedback. P.S. This all stemmed from a theft in front of one of the faulty cameras. I found a big gap in the log files.

When my previous company told me that I needed to get my system fixed, and it would be four weeks before I could get a repairman, I switched to Vivint. We now have a doorbell camera which we didn’t have before. It gives a bit more security. When we travel, we know who’s at our front door. We also have the phone app and it’s great. I could be in another state or city, and I'd get the call done right away, just, “Hello. Can I help you?” Or I can go out and if somebody has to do some work in the house that we trusted and we've had them here before, I can turn off the alarm and open the door for them. So, it works out well.

The people from Vivint are friendly and knowledgeable. I got a doorbell, door and window alarms from them. Their sales reps have all been good and their installation crew were ready and willing and were able to hook the devices up within an hour. Right now though, their system doesn’t work. I had new doors put in such that they would shut completely whereas before I had a gap in the door, so now I can't use the alarm system at all because it doesn’t recognize that the door is shut or locked.

Don't know how you stay in business. Called at the end of 4 hour window to tell me you're running late (1200-4pm). I called at 5pm to find the status stated still running late. Reschedule for another day and you no showed! One of the worst companies I have ever dealt with!!! I'm pissed I can't give you negative 5 stars. Please be aware this company did not meet the 4 hour window on the first schedule installation and no-showed me the second time around. Don't waste your time.

From the start: A salesman shows up to our door and starts giving his pitch. We were not interested, but he convinced us by feeding us lies. Told us we were signing a 2 year contract. It was a 5 year. Told us, "You can cancel at any time with a SMALL fee." You have to pay out the entire contract. Thousands of dollars. We moved a few months later and found a different home security provider that offered more in the way of equipment and service and was less than half the cost. NO CONTRACT REQUIRED. First off, if a company wants you to sign a contract it is a good indication that they are worried you will find out how horrible they are and want to force you to stay with them and keep giving them your money. Vivint falls under that category. Anyways, we called to cancel when we moved. This is when we find out we're in a 5 year contract not a 2 year contract.

Some of the houses around here had been broken into. We got Vivint's basic security package. We've had it for over eight years and it has been great so far. I had a few problems but they took care of them right away. We had a motion sensor in the garage that was too sensitive. I called them and they reset it. They were very courteous and took care of it. Also, a few times we set off the alarm ourselves. They called and checked to see how we were doing. We had to give them the password but everything seemed to be good then. Every time we needed them, they've been there.

My experience with the technician was great but the sale rep was not accurate with his story nor was the 2nd person I spoke to about my camera issue being that this issue became my problem. I won't and can't give a great rating.

I purchased the home monitoring for burglars from Vivint because we don't have a home phone in our house anymore. We have cellphones and this is one way that if you couldn't talk, you can get to the system and activate it and I’m very satisfied with the service. The sales representatives were down to earth, used plain text and didn't try to be all superior and knowledgeable. The installation team came in, did a good job, didn’t make a mess, cleaned up whatever trash they created and was on their way. I had to call a couple of times for technical support. They solved my problems very efficiently and they were very helpful and knowledgeable. The last one I came in contact with was amazing. He took care of the situation and it was great. Vivint is a very reputable company, centered on customer service.

I've had my service since December 2012. So far we've paid a total of $2,799.44. Pros: Excellent Security System and Monitoring Service. Cons: Cancelling Service. I cancelled my service because I've found a much better way of monitoring my home. The problem that I had was cancelling my service - they offered $5; then $8 and then $10 off my monthly bill. I told them that I wasn't interested and wanted my service cancelled. The CSR MGR said that my service began 25th of each month so another month would be charged to my credit card. I wanted my service cancelled on the day that I submitted, in writing, that they acknowledge receiving on July 31st.

On July 12th I cancelled the meeting with the salesman. On July 14th, he came anyway and convinced me to get the service. It was great to have your service until today August 2nd, when it was turned off because the salesman failed to notify the cancellation department that I agreed to the service (that is the explanation given by your cancellation department) which doesn't make sense because my alarm was activated 2 days after the cancellation so someone dropped the ball. I am now without security/protection for my home until at least 2 days from now. This is not acceptable to a woman who stays alone at night. I am possibly now going to cancel and you can come and retrieve your equipment if someone can't activate my service today.

I first heard Vivint through a family member. I have the thermostat control, window sensors, fire, four cameras with the doorbell camera included, the monitoring app that can monitor everything, and lock them. The app is pretty good but the service had its ups and downs. We've had to call the service techs out more than I would have had liked to cover minor issues with the door lock not locking when you send the code. I had already called to have the kicker plate fixed for the door over a month now, and they still have not been out to fix it so it is really frustrating. I haven't really worried about it because I figured they should have called back.

Initially, I wanted the outside camera but when the person came to install, they gave me inside cameras. So I sent them back. The installation team was nice but it was disappointing. They said they only offer indoor cameras but the salesperson told me they have everything that I wanted. And it was the initial reason why I went with Vivint at that time and I felt like they told me that just to get a sale. They couldn’t do anything because they didn’t offer outdoor cameras at that time. I've had the Vivint alarm system for a few years now and it does the job but their monitoring fees are a little high. Also, recently my alarm had gone off a couple of times. There was a thunderstorm, I wasn’t home and Vivint couldn’t do anything about it. Then the city where I live charged me for the false alarm and Vivint didn't seem very helpful when I called them about it.

A man came to my door and talked about the old alarm system I had and how it wasn't being monitored right. He also told me about Vivint. And so, I decided to purchase a security package from them. Vivint's sales representatives were professional and helpful. They answered questions I had and showed me how they were putting monitors on my doors. Thus far, it's been the best alarm system I've had. And so, I recommend Vivint and I'll stick with it.

We looked at security systems online and researched a bunch of different options. We were looking for one that had some integration with our mobile phones, so we could control it remotely and also the ability to have cameras connected to it. We got Vivint early spring so we haven't even had it a year and it's been pretty good. Sales went smoothly and being there was nothing really unexpected. We knew what we were getting into based off of everything that we researched on the website. The installation was great and the representative that came and did the install was very polite and thorough in explaining everything and working with us, making sure all the items were installed how and where we wanted them to.

At first I thought it would be nice to see when my packages arrived and look in on my pets. Now, I have peace of mind knowing I really did close that garage door and don't have to walk the perimeter every time I hear a bump! The sales guy was super professional and knowledgeable. The installer guy was also professional. My smartphone access makes it more simple and quick. Really enjoying my security system. =)

Great team and we're extremely happy with system. They did what they said they would, and were friendly and professional. This system is a significant improvement from what we had and we were never approached by our old provider about their ability to provide this type of system.

We tried the system for 3 days and decided it wasn't for us. It has been a headache trying to get them here to take it out and to return our $. One date for uninstallation was canceled and we were not made aware till after the fact.

The company did not show that they value a customer's home. Technician had problem installing the alarm. And one day uninstall what he install nothing was cleaned up. I thought I would recommend this company to other people that I know but going through this experience I would not recommend this company to no one.

Somebody broke in the house and trashed it. I had surgery and I was having a bad back even before my husband passed. I left one afternoon and when I came back the next day, the house was completely turned upside down. My children wanted me to sell the house and leave but I have too many memories here. I was not ready to do that yet. My son said I need to go back and get Vivint because he’s been using them for years and he’s been happy. I have the camera and connections on the door, ring doors, motion detectors and the glass breaker. I’m very satisfied. I can leave home and check what’s going on.

Currently very dissatisfied with Vivint. We have had it installed for about 3 weeks now and the equipment does not work properly. Also one appointment, after staying home, technicians do not show up. Next appointment does not fix problem. Third appointment scheduled for August 2. I will not pay my first bill on August 17.

The Vivint guy just knocked on my door and I had a pretty good dealing with him. I got the doorbell and the cameras inside the house and in my backyard then there's also a smoke detector. So far, everything’s so good.

A friendly Vivint salesman came and answered all my questions. I wanted a garage door system because I have cars in there that need to be kept. The service package also included the glass break alarm and the thermostat. The install team came and they were very knowledgeable of the system. Vivint is an awesome security company and the service is great.

False advertisement. Customer services is rude. They will not allow you to cancel service. They will continue to tell you they are not responsible for what agents tell you in person. You can't cancel. This company is a rip off. Don't sign up.

I have the monitors and cameras from Vivint but I’m not happy with the cameras and I might have to turn those back in because they don’t work. The sales representative was ok and the installation team was very nice. They showed up on time and cleaned up after themselves. The service is all right but the cameras are not what they should be.

I have the doorbell camera, two thermostats, an indoor camera and the glass break motion with my Vivint service package. But their service is not so satisfactory. I've had an issue with the system since it's been installed and they've had to come out several times to fix it. As a matter of fact, it stopped working again. The push pads to the door to unlock it stopped working and right now, it says, "loss of communication". Also, the indoor camera is currently not working at all. These happened at least five times since I got Vivint a couple of months ago and they don't know why.

The crime rate in my area has gone up for burglary. So, we wanted something there for our family. I've got cameras and some window breaks amongst some other things from Vivint. Their service had been excellent so far. The sales reps have all been helpful and gave me any information I need. If they didn't know, they would find somebody that did as fast as they could. The guy that came to install the system was very helpful. He didn't mind that I had dogs in the house and kids running amok, so that was nice. Overall, Vivint put my mind at ease with home security and they're affordable.

My inexperience & lack of knowledge of equipment. I was going out of town and could not wait. I know that being in & out did not contribute to the situation either. There were no notes of instructions were not left. I would not know how to begin using the system!

If I could give less than a quarter of a star I would. From the sales team that manipulates on the necessity of home security to screwing up and supposedly "Scheduling a technician for work when he was given the day off." Also lies about documenting notes that were not documented; in addition to the fact, if you want to cancel during the "ROR" you are under contract and will be required to buy the service anyway. An absolute ripoff. Buy your own cameras and do not use this company. I was referred by a family from a small town where you actually matter and people are courteous of your time and their service and integrity. Vivint is not.

I have had Vivint for less than a month now & so far it's been TERRIBLE! The main panel freezes or disconnects it's 2-3 times a week having to be rebooted. (I have very high speed internet) My cameras go on & offline whenever they want. The doorbell camera hardly detects motion in front of it! My drive way camera only pick up motion here & there! The list could go on!

On July 3 Shaun ** from Vivint came to my door and wanted to tell me about the Vivint SmartHome alarm system. I'm a retired police officer and was an ADT customer for 23 years and not interested in changing alarm systems and skeptical about a product I had never heard of. Shaun and I talked about the system and it sounded interesting, but I told him I would want to talk about it with my wife. Shaun came back the next day, July 4 and that day he was able to have our ADT equipment converted to Vivint, installed new keypad door locks and a new thermostat. Within 1 week of trying the new system we cancelled ADT. We love being able to control the house temperature from our phones, check if our doors are locked, turn on lights and see if our garage door is open.

Vivint did everything I asked for. Their sales representative came twice and he seemed very knowledgeable and a good guy. I got the Space Monkey, doorbell camera, three other cameras and the fire and glass break detection. I just wanted cameras at first but they all came with the package. When it flooded about a month after I got the system, I put the account on suspension and it was a headache trying to get it started up again. Eventually, I got everything resolved.

I was thinking about putting an alarm system. A Vivint salesman was maundering around the neighborhood and he happened to catch me. He was professional, courteous and everything worked out. The installers were a little bit late and they had to return the next day to make some corrections. I've been with them for about 11 years now and I've been happy with them. They had to do a complete upgrade since my alarm system would no longer work with the old one. We got all of the features and I also added up a few things. Vivint has been great and we really like their service. I'm very satisfied and I would recommend them to others.

Someone from Vivint came to our house. He's not just a salesperson, he's someone higher up in ranking. He was really nice and he showed us his home and how the system works at his house. He showed us on his phone how he could see what's going on in his house if he was not around. That helped us better connect on how we can use it. He not only told us what he can offer us but also what everybody else was offering. He mentioned the differences, similarities of the service and what we would get more. We were with ADT at the time and although we’re paying the same amount, Vivint offered us so much more so it made it easier for us to make that decision. The installers were very nice, very professional, in and out faster than I thought they would be. They installed the inside camera and the doorbell camera, too.

The sales reps from Vivint were very good. We got their standard package with doorbell cameras and a camera on the garage. Their service has been good so far. We've had a couple of alarms go off. A cat set an alarm off in the basement today. Animals weren't supposed to set the motion detector off, but the cat probably played around and upset the setting. We also had a smoke alarm that went off ridiculously for several times on just a spill in the oven. It wasn’t a fire but it was a whole bunch of smoke because something was burning. So the alarm system did what it was supposed to do. We tested it and it works well. I would recommend Vivint to others. Overall, I'm very satisfied and happy as a clam.

I knew about Vivint through a colleague and I've excellent satisfaction with Vivint's service so far. My service package includes the doorbell camera, fire alarm, back and front door sensor, and window sensors. The installer was great and my interactions with their customer support service were fantastic. Vivint has been amazing and diligent.

Somebody from Vivint came to the door and he was good. He went through a lot of things with us and it was pretty detailed, plus he spent some time with us. We have a few things from them and the service has been okay overall.

I was running out the door when the Vivint sales rep came in. I scheduled him to come back a couple of days later and he was awesome. He also followed up right after we got things set-up. I got the Nest system and I have the automatic door locks on the back, fire and carbon monoxide monitoring then the control panel. Another guy came in to install the system and he was very personable, nice and friendly. He showed me what he was doing and how to use the system. He was in and out pretty quickly. I like that I’m able to control the locks and the thermostat from my phone. Also, there were a couple of times that the alarm went off. Their reps buzzed me in and made sure everything was good. So far, their service has been great. Their reps were easy to deal with and did everything that was promised. I’m happy with the system and very satisfied my experience.

I have 2 different service packages with Vivint based on the necessity of the 2 houses. Vivint is not a bad company but they need tweaking. Their sales rep and installation team were all good and the technicians are also knowledgeable. But, their filing system is screwed up so making changes with Vivint is not the easiest thing to do. The cameras I initially had in my home in Philadelphia were horrible and multiple technicians came out yet couldn’t find out the problem. I changed internet services, bought expanders for them, did whatever they asked me to do and it cost me money but still, the cameras didn’t work. They were blaming the internet for it but I didn’t believe it and lo and behold, it wasn’t so I was frustrated. Overall, they shouldn’t offer software and other things if they're not compatible or they can’t repair.

I'm really enjoying the system. This is my first security system ever and I didn't realize the peace of mind it gives. I especially love the keypad door lock and smart thermostat. I don't have to carry keys and I never even touch the thermostat. And I even had someone come fix a light in the kitchen and I unlocked the door from work. That was just cool!! Thanks to Nick and his crew for convincing me I really needed and would enjoy this system.

Vivint is expensive and have terrible service! I don't know how they can stay in business. It took them almost a month to try and install their security system and communicating with them was worse than talking to the IRS if you can believe that! They made little, if any effort, to try and make it up and they lost a good customer. I am writing this review to let others know that there are much better options - VIVINT is a terrible home security company. Go somewhere else is my advice.

I love the system that I purchased with the exception of the door lock. It is not the door lock itself, it's quite often during each day we have to reset the lock by removing the battery pack and putting it back. Otherwise it just continues to beep.

My Vivint package has the regular door sensors, a garage door sensor and then I have one outdoor camera. I have kids so anytime a door opens that they could be going outside, I like to have that feature for the doors. And then, the outdoor camera is for security because I don’t want people to come in or near my house. It allows me to see and it’s a gift for those few other neighbors who don’t have cameras.

One of Vivint's customers referred me to them and so far, I'm satisfied with their service. But I was placed on automatic billing while I was sitting home here and waiting for a bill in the mail. I was never asked which way I wanted to pay monthly but they've resolved that issue.

We had a Vivint here, but it’s not being used because I can't afford to run it right now. When we had the system installed, everyone was pleasant. Our package had video, the doors, and the thermostat. We also had the carbon monoxide tester and the smoke detector which are always good to have. The camera was in case someone ever broke in and the keypad serves as an easy way to enter the house without a key. We loved it when it was in here.

My mother has Vivint and I also got them based on her satisfaction with the services provided by the company. My initial interaction with the service representative that I signed up with was good. However, the installation had been a little wacky. There were some configuration issues where I wasn’t able to use any of the equipment up until a month and a half after the initial installation. My A/C was hooked up incorrectly and the garage controller wasn’t compatible with my door, so it never worked. Then it took two different technicians to finally get my thermostat working and just to get the garage door removed. Although they did a pretty good job and they were accommodating, I just wish it had been fixed a little sooner. But once the installation was resolved, I haven’t had any issues otherwise. I have a sense of security and my phone is set up now with remote control. It has had a positive impact on my electricity bills too. So, it was all in a free install.

Signed up with these clowns 30 days ago. They made the equipment they were selling to me appealing so I took a chance and switched to Vivint... Never again. Had nothing but problems, cameras didn't work... Locked out of my house twice... Had techs in a bunch of times... Was told to upgrade Internet to fix the problem with cameras... did that and it cost more now and still doesn't work. Finally called and said remove your junk... but they want to keep their hands in my pockets so they won't remove and close the contract. Said they would take my cameras but continue to monitor my property...

Vivint is very professional, courteous, and did everything they said they would do. One of their guys had stopped by our home two years ago and now we have 2 accounts with them because we have them on both of our 2 homes. The sales reps were great and our service packages include the live monitor cameras, doorbell cameras, and more of the basic stuff at the other house. That way, we would be able to sometimes monitor things when we are away from the home. We're very satisfied with the service so far but I can't keep the system online with my phone. Most of the time, it breaks offline and has problems getting back online or connected to my phone again. I called about it but I didn't get it taken care of. I should have called back but because I drive a truck for a living, it's hard for me to do it. It's not Vivint's fault though. It's more of my end.

I was trying to replace the current alarm company that I had because they lied to me for the most part. I only had a few months left on my contract and Vivint paid that off and then they offered me this package with free stuff like concert tickets. The sales rep was fine during the sale but we never heard from them again after we purchased the package. I thought he would at least call to see how the thing was working.

I used to have AT&T and I didn’t like them. So I was googling alarm companies and I liked that Vivint was able to do the video cameras and the doorbell non-wired. The sales reps and the installers were very good too. The sales reps answered all of the questions and concerns that I had. And although the installers weren’t able to insert the window charms because it was a brand-new house and the builder installed another alarm company, they gave us something else. We just have the camera and I like that it notifies me if it senses something at the door. So far, everything’s been really good and if there is an alarm, they call and they’re very prompt.

Their sales representative left a card so that if we ever needed him we could call him. I had a very positive interaction with him and the installation team that came was also very good. They walked me through what to do and explained everything. They walked me through every windows, doors and chime things. Working with the equipment was really easy to do and I feel very good about the product. Everything's been going well.

Start to finish very satisfied. I sleep better at night knowing I'm protected with alarms and cameras. Kennedy Davis was the sales rep. and Sam and Chase installed everything. They walked me through the setup and showed me how to use the system which is very easy to use and even gave me their personal phone numbers in case I needed any assistance.

I have been with Vivint for over 4 years and I referred some new people. I called because I need cameras and would have to have a new panel to accommodate that... I explained that I don't mind paying for the upgrade but I can't afford to pay upfront, so I asked about paying over time which 2 of my friends do. They told me they couldn't do that since I was an existing customer... Wow. I have been loyal but when I asked for something, they are not that loyal to accommodate me... Thanks. I will be canceling.

Five years ago I purchased a Vivint system for a previous home. 4 years living in the home, we sold it. Upon selling, I called Vivint to find out about the system and how I should handle. They told me I could transfer to the new homeowners (if they wanted it) or have it moved to my new address. The new owners decided they did not want to take on the new system and I made another call to Vivint about our move. That move entailed our living in an apartment for a year and at the time Vivint was not in area and apartment complex would not approve equipment install. I called Vivint several times to again try and work something out, nothing from Vivint on trying to help "make it work." Meantime I also worked with apartment to have partial equipment installed so I could pay out the remaining 9 months on agreement.

The salesman Otto promised the world - then also promised a 30 day cancellation - I had a few issues and when I called to share my concerns - I never received a return call - I opted to use my 30 day cancellation - and the company says that it is a 3 day cancellation policy - they call Otto who lies and says he never promised me this. Now I'm stuck with a company who does not return phone calls and does not honor its salesman's word.

My sister told me about Vivint and I got their security package with camera. Their sales representatives and installation team were nice. They're good people to work with and the service is wonderful.

I live in a rough area because my wife doesn't want to move. Our house is almost paid for, so we couldn't move to a better neighborhood or a gated community but I live officially five blocks from my parents, which I don't want to leave. They're getting old. I almost paid almost $10000 for a custom made alarm system and I'm glad I didn't. That's when I went with Vivint. A salesman showed up at my house. He was a young kid and he's very nice and cordial. I told him, "I need this and this and I don't have to pay more than this." We purchased everything with the service package. He called the supervisor and we made some arrangement. They're a lot cheaper and it's been working out so good.

One of our neighbors had a break-in around the corner. Vivint came through my neighborhood doing a promotion so I decided to get their service package including the monitor and the door lock. I had good interactions with the sales rep and the installation team. The installers came on time and prepared. So far, their service has been okay and my experience has been good.

The installation was great and technicians were very helpful. We wanted to try the system for a while before commenting. We have 3 cameras. I believe we will need 2 more cameras. We were supposed to have 5, but were told 3 would suffice.

The service I got from Vivint was very good. The installer was okay but he was in a hurry and didn't want to deal with my old alarm system. The installation was sloppy because I had to constantly call the sales rep whenever the installer didn’t want to do something just because it didn’t work. Then, I've also made service calls with things that have not been working. Sometimes I have to call them twice because the first technician didn’t completely fix the problem but they sent somebody else. Overall, the technicians try to make me happy and solve the issue.

We were already considering a home security system when Vivint reps did a door-to-door solicitation and made a presentation. However, there were some questions that I had that the sales rep was not fully familiar with, like the difference between when arming and leaving or arming and staying. He was talking about the motion sensors and he mentioned that if you have a dog or you're gonna stay home, it’ll set the motion sensor off. I talked to the installation guy and he was very familiar with the product. He said that when you set it to "Arming Staying", it deactivates those sensors and that makes sense.

And if we're not tired of their system, we didn't have to sign a five-year contract, which is nice. Their keypad here in the house is more advanced, so that was nice too. Some of these things that we do, we could get from other companies but they probably wanted more money, but I never checked.

Vivint was doing door-to-door and our area is not a high crime area, so I really probably didn’t need the security system but extra security is good. I've had this since 2010 and there were renewals that took place. The last time it came up, the rates were increased substantially but we worked through it. They were very receptive to changing the rates that I was used to which was good. Also, it’s been very good. We tripped the alarm a couple of times by mistake and they were right on the money with the response.

Vivint overcharged our bank account $1,085.00 on 6/12/17 and again charged us on 6/16/17. We have been told since 6/14/2017 that our money would be refunded within 3-5 business days. It is now 7/25/17 and our money has yet to be refunded! We have spoken to over 10 Reps, and Supervisors. First it was "We see the error." Then it was "We don't owe you a refund," and now it's "We can't see what you paid. We need your bank statements!" What! How can you charge someone, and not be able to see what, and how it was paid!?! Customer Service Reps saying "WHAT and "Nah" Just horrible!! Every call taking over an hour yet we still don't have our refund. HORRIBLE, HORRIBLE SERVICE!!! Beyond incompetent!!

Vivint called an apologized for the charge and is apparently issuing a refund for the visit. Thank you for trying to make things right.

TYLER ** our sales rep was at our home for the entire installation. He made sure we were satisfied with the installation and went over the entire system. He made sure all systems work as they should. A-ONE service.

When my bell is rung, the person isn't seen at the time of the ring. When an attempt to speak, my voice isn't heard. My draw to your company was for that capability. Overall, My satisfaction is stirring and supportive.

At first I got solar installed through Vivint in my old neighborhood in Wood-Ridge, New Jersey. When I sold that home and moved, I tried to get solar again but the section in town that I'm in has a lot of trees, so Vivint couldn't design a system for solar. But then I went ahead and got them for an alarm system. Currently, I have three accounts with them for my two business offices and my home. For the most part, I have been a very happy customer for the last six years with the exceptions of three times where my old system at the house needed to be revamped with new technology. I went for a month or so without the home being monitored and it took a long time for them to come out and get me back up. But since two months ago, everything's been working pretty well.

The system was installed on 8 July 2017 and 24 hours later we received our first notification saying that the transmitter battery is low. We, unplug the transmitter wait a couple of minutes and plug the unit back in. The green light comes on and we are good for another 24 hours. Yes it gives a fault every 24 hours like clockwork. Then we get an automated phone call and one of the options is to press zero to be connected to a customer service rep, but the number is no longer in service. I called the phone number on the panel and the only time a technician can check the system is during the week and not after 6 when we would be home. We work during the week which I find strange since they first wanted to install it on 1 July 2017 (Canada day holiday) and then it was installed on a Saturday and now it cannot be checked on a Saturday. We like some of the features of this system, but if it does not work then you might as well come and take it back.

Your tech came and they did not connect proper wires for our A/C (we bought a thermostat like Nest) and we had to pay $75 for an electrician to fix it. Also it's more than a week and we had not received the stickers and all.

We were with a different service provider that was really bad. Vivint sales reps came to our door and helped us get out of from the other provider and go with them. We went with their smart locks then, afterwards, we had ordered the surveillance cameras when those came out. The installers came, and they were not able to set them up because we were in the middle of a rental. So they came back a few weeks later and connected them but there was an issue with our Wi-Fi. They would not work so we tried to return them but they refused and said that there are no returns.

I purchased a house alarm service package from Vivint. A tech came out to set the system up and he was a very nice guy and he cleaned up after himself. Overall, I had a very good experience with Vivint.

I live by myself so I felt that I needed to get a home security service. I have Vivint's doorbell camera. The sales reps were great, and the installer was on time and got the job done. The features don't work to its best potential but it's okay. I would like it if the camera actually record when someone's at my door.

I am well satisfied with my system thus far and am extremely impressed with your employees. They seem to be very knowledgeable of the job they are doing from sales to installation. I would definitely recommend Vivint to friends and family.

Within days of the extremely shoddy installation, our system was giving errors - at one point it wouldn't STOP audibly indicating there was a problem until we disconnected the entire system with the help of telephone support. The next day a more qualified technician "fixed" the problem. Within days, it's back to showing errors, cameras offline (3 of which come and go, one of which pretty much always stays offline), periodically the system shows that all batteries are low- none of which are reporting to the panel, and it's constantly chiming, AND the sky panel now just loses connection.

I was with another home security provider for over ten years. When I upgraded my system to include cameras and remote accessibility, everything went south. I had to use two separate apps and the connection would have to be reset constantly. I hadn't even had the new system for a month before I threw my hands and gave up because I didn't even have live feeds from my doorbell or indoor camera for nearly two weeks straight. When I called for help, I was told that I had to be in the house to reset it. How was I supposed to be able to do that if I'm halfway around the world. Yeah, no thanks. I need a solution and need one fast.

Vivint system works sporadically. After dozen of customer service calls and 6 visits of technicians, they cannot fix their system, and they will not let me out of their contract. Their solution: Take out the equipment that doesn't work. Vivint misrepresented their product. Their fine print says that they do not warrant that their system will work.

I had a good experience in setting it up, but I am very concerned about the amount of wifi usage. I am currently being billed extra from my carrier because there is too much wifi usage. I'm not sure if it has to do with settings, or if that is normal. If that is normal, then that was not explained/disclosed to me prior to me purchasing the system.

We were out of town one weekend and something set off my alarm. Not only did I get a notification, but a call from Vivint asking if everything was OK. We did not know what could've set the alarm off, but I'm just glad we received that call to be safe than sorry. I am completely amazed, because my Vivint home security not only gives me control of my home, but it gives me peace of mind.

Vivint's salespeople came to my door and they went through the whole system and discussed everything. Then they said I should have a camera by the door and another camera looking at the exterior yard. I told them I'm okay with that and to go ahead with the three cameras we discussed. But the rep said he could only put in one because there was a shortage of cameras and they were gonna come back in a month, in June, and put in the other two cameras.

My interactions with the sales reps at Vivint have been all positive. A sales rep I dealt with was a great guy and I told him I wasn't buying the home security system yet the first day he talked to me, and I wanted to think about his offer and sleep on it. Then he came back the second day and we got from him the service package that included the monitoring, an in-house camera, a camera on my driveway, and a doorbell camera, which were the features that my wife wanted. The installer was phenomenal and explained everything to me. My experience with Vivint has been great. They've done a great job and I appreciate it.

I got the doorbell camera from Vivint and an app on my phone where I can check our visitors. We’re currently renting a house, so I didn’t want to go overboard with the security system. The system we have shines on the areas that we needed to highlight, like the front and where our cars are at. The guy who set me up was very knowledgeable. He showed me the ins and outs, how to work things if something happens, and what we could do. Also, the installer was nice and helpful. He showed me everything and explained to me about the wiring of the house because I didn’t have a doorbell. He also told me what they would have to do if I want to get another camera added. He cleaned up after finishing too. Because I have a keypad on the door, he put back the original lock back in the box. He also told me what I need to do and who I need to contact if I move.

I have Vivint's sensors on my windows and doors and they have been very good. I also have the thing that they put up in the corner for the motion when people are walking around. The sales reps were wonderful and the installer was a really nice guy. Vivint is a great company. When I had to go away, the people that maintain my house came and didn't know I was gone. The alarm went off and Vivint sent the cops every time, so I feel safe with the system. I like Vivint's services and I appreciate it. I will spread it and try to get other people to choose that. I was telling my girlfriend about it and she was trying to get it. Also, the customer services, skills, time and patience, were great.

The system leaves something to be desired. When I try accessing the app it usually says try again later. The carbon monoxide monitor continues to show offline. When I try to lock the front door it usually says try again. Haven't had the system for a month and starting to regret it. Customer service is awesome but the system is not. Just saying.

I was working on a budget and I was trying to figure out what I wanted included in the system and what I didn’t want to include. I called the sales reps back and forth at least three or four times, adding and taking things off. They were not only professional but easygoing and they made the experience extremely pleasant. The installers were out as promised. They were prompt and got the job done. They were extremely courteous and professional. When we first started, I was on a $49 package. While the tech was out here, he explained to me that they may have messed up and that I should be receiving a $39 package. So I called Vivint and they explained that I was 100% correct and without me even asking, gave me a $25 credit towards the mistake. They not only fixed my bill, but they also credited me just because they made the mistake on their end.

The Vivint rep came to my door and knew that I had a security system with somebody else, and he offered different packages towards their service. He had the system with him and he showed me his live feed of his front door and that he can arm and disarm his house from whenever he is. It was an interactive system where the only interaction in most of these alarm systems is if somebody's in the house. Those were the features that drew me in. I got the cameras, the smoke and freeze detectors and all the different sensors that I never had with my other system. I like the doorbell camera and being able to see whoever comes up. We've had one kid do a Nicky nine door on us and we found out who he was. Every once in a while the app drops out but other than that I'm pleased overall. I did a garage build and they came out promptly to put on a camera system on the outside so I can see if anybody's coming up to my garage.

I am very happy with Vivint's service. I liked the push button keypad and the security with the cameras. Their reps have been able to handle all the problems or situations that may have come up pretty quickly. The installation team was also very knowledgeable. They got the job done very quickly and the system worked fine. We love the mobile app because we can monitor the home when we're not here. Anytime the system alarm was activated, we got a call right away. Overall the experience was very good.

First installer was great but all of them since have been piss poor and customer service definitely leaves room for improvement and the hold time you have when you call in is horrible along with the fact you get transferred at least 1 or 2 times.

Vivint came to my door 10 years ago and I've been satisfied with their service over the years. I purchased the service package with the cameras and the mobile app because it’s convenient when we're on vacation or not at home. We moved last April and I called to get a pricing and updates. The sales staff was really friendly and helpful. Someone came to our old house before we moved and he was really kind and sweet. I was sick and he was just very sympathetic to me. I’ll tell my friends to go with Vivint.

My Vivint package includes door and window sensors, the panels and two cameras. The only thing we didn't like was our doorbell camera that doesn't reach the street. We had in our neighborhood a string of break-ins recently and our camera never picked it up, so we paid all this extra money per month for the equipment and it didn't even catch someone stealing things that are at our mailbox that night. We had someone come out to the house to service it and we're told that if the camera doesn't reach us, we’d have to purchase a new camera for $300. Part of the reason we wanted Vivint was for this doorbell camera and it doesn't do what we want. Now, we're stuck in a five-year contract where our only option is to either pay to get out of it or purchase the $300 camera. Overall, I like the service but we weren’t really given what we were told we are going to get.

We've had Vivint for eight years now and I love my experience with them. Their customer service team has been great. They were polite, professional and they understood what I was talking about. The technicians were very efficient too.

I wanted an alarm system and learned about Vivint through a friend. I called and got them to come to my house to set it up. I got the panel and cameras. My sales rep was really, really good. The installer came and set everything up and showed me how to use it. It was good. Overall, I have no problem with Vivint and I am very satisfied.

My Husband and I got a Vivint security system the weekend we moved into our new home from a door to door salesman... He was fine and we kept it for over 5 years. We recently decided to cancel as their service is very expensive and we would rather deal with a local business. So we cancelled no problem and said our service will end in 30 days and no more payment will be take out of our chequing account. Fast forward 30 days and the payment comes out so we call and ask for it to be refunded when we are told multiple times that we have not fulfilled our 42 month (3.5 year) contract and that's why the payment was taken. When we pointed out that we are well over our contracts 42 months and asked them to do the math they still couldn't figure it out and by the 4th person we talked to they did eventually agree that yes - we deserve a refund on that and will have it deposited back into our account within 10 business days...

Still have not received my deadbolt lock that I was told I would be getting within a week of installation. The female said she didn't have any in her car so she would be coming back later that week. Still to this day, and no call - NO SHOW! I'm getting charged for it but I don't have it. There is something very wrong with that.

This is by far the best alarm and security surveillance system on the market today. Dollar for dollar it cannot beat. Very convenient and easy to use. Absolutely love it over any other systems out there that I have shopped around for.

I have said it all before. The salesman lied to me. It took a week for installation. Someone called me on the phone. I told him my phone was almost died and that I was out. Never heard a thing back so I can only guess customer satisfaction is not your thing.

You are promised over and over again that someone will call you back. Well guess what they don't. They make a lot of promises they can't keep. I felt rushed. The security doesn't lower your homeowners 20%, it's 6% or less. If I had to do it again I wouldn't have fell for the sales pitch.

Vivint is a very professional company to deal with. I am very satisfied with their service. Vivint was canvassing neighborhoods when one of their salespeople stopped by my house. They arrived at the right time because I was unhappy with the service I was getting from my previous alarm supplier and I was getting ready to have that service taken out. I was going to call somebody else local until Vivint showed up. I've got motion sensors, cameras, and door alarms from them. I liked the features. Since everything is Wi-Fi, there is no need to run wires like the old days. I was very impressed with the installers too. They were very knowledgeable and they got the job done very quickly. They've had it in an hour and a half. I can tell that they've done it a lot. Also, when I've had a battery fail in the main control panels, their customer service team dealt with scheduling the service in a very professional and efficient way.

The sales reps at Vivint were awesome. I got their doorbell security feature and I have the app for the camera. Then my door lock got damaged and for some reason Vivint granted the parts for replacing it. At that time they were not going to charge me but I'm assuming that next time it will be charged. I don’t see why I have to pay for it if in the near future it breaks again and that's where my problem comes. But overall I'm satisfied with Vivint.

We have Vivint's outdoor cameras and door sensors. There are also panic buttons that come with the standard alarm system. These features fit my lifestyle and that of family's. My experiences with Vivint have been good. The first sales rep I spoke with was awesome and when I had one problem with billing, Vivint took care of that. And the installation guys were on point too. They were very knowledgeable and did what I wanted.

I live alone and I have a teenage son, so I have to spy sometimes. I had a Vivint camera outside and I was supposed to get another camera but their reps told me that I can get that later. I also have the doorbell, two thermostats and an inside camera that’s portable which I can move anywhere as long as it’s plugged in. The service has been good so far although I’ve had some hiccups when I signed up. I asked how I could get a white Echo and they said I could call back and tell them and they would send it back out. So I was waiting on that but when I called about it, the guy said they don't do that. And, my thermostat wasn’t working properly, it’s not cooling the way that it is supposed to cool. So, I called Vivint about it. And when I called my heating and air-conditioning company, they told me that I needed a new thermostat. So I said, I’ll just put the other thermostat back on here.

I am pleased with this system. The only problem is the app. My android phone is slow to open and it shuts down often. It does not work very well. The cameras show good details on the computer. It even lowered my home insurance.

Salesperson going door to door. We have system currently which is prominently displayed. Salesperson with a person training was very brassy, spoke over top of me when I was telling him I am not interested. Continued to let me know how my system is inferior to yours, how I need a police permit which I already know. Our conversation ended with when our door gets kicked in you will contacting us (Vivint) for your system and it will cost a lot more. Not professional, not polite and very pushy. I will never try your product.

I was moving to Iowa and I have my house in Florida. I had a security system installed out in Florida because I wanted to make sure that my house there was secured and takes care of itself. A friend of mine told me about Vivint and I purchased inside and outside cameras as well as a doorbell camera and window breakers. The sales reps were all good and the installation team was fantastic. I’m very happy with the service and I would suggest that my friends get it.

We had ADT before and we were not happy with them. It was a good timing that my wife saw an advertisement for Vivint. We just replaced what we had with ADT with that of Vivint's. Those are the features for the doors, windows, and magnets. We're considering a lot more, like the keypad thing and cameras, but our house is already under surveillance. I bought a system that I also used in Denmark, so I'm not crazy about having a secondary system.

I Googled security systems and Vivint was one of the first ones that popped up. So, I called and found out more about it. For the features, I have the doorbell and the camera, and the normal security system. Adam, my sales rep, was very helpful. He explored all my options with me. The installer was also really good. He was very polite, didn't want to overstep because it's our home, and we appreciated that. He was really good. I'm very happy with their service.

The Vivint representative presented the stuff that I can be covered for, instead of just the regular alarm, and explained everything well. Once he had shown me the diversity of stuff they have, I told them the features I wanted. For security, I got the doorbell camera, cameras around the house, the alarm, and the door locks. The installation team was super-fast. It's been an awesome experience, the service has been great, and the home seems safe after everything's been installed.

I thought I'd have a little bit of extra security. I saw how Vivint was set up and I liked it. I got the indoor camera, the doorbell camera and the monitor. Everything seems to be running okay. Also, Vivint's reps were all very pleasant. When the tech came again to fix some stuff, he changed out the doorbell and he did a good job. Everything was fine with that. Everything was also satisfactory with the installation team.

The house already had a system in it but it was outdated so we brought Vivint in and updated. Crime in the Valley has gotten progressively closer so we got it just in case. I’ve got a doorbell and a backyard camera as well as door and window sensors. The service has been fair so far and the security system has been okay. However, I had a little issue with the company itself on something as simple as a sign. Over the wintertime, my yard sign was buried and then smashed in a snowdrift during snow removal. So I called customer service and I asked them if they could put me in touch with a local representative that I could meet somewhere and pick up a little yard sign, but they said they would mail it out. I waited and waited but it didn’t come.