Vivint Reviews

We had a few issues while setting up the service in my home. But the service team was extremely responsive and returned quickly to resolve them. I love the ease and convenience of securing my home and I feel very safe. I had another security service prior to this installation and I have so much more sophistication for close to the same price.

There was a break-in in the neighborhood and I also wanted the convenience, so I got things like the alarm, cameras, and free sensors from Vivint. For the most part, installation was good. They set up fast and I find Vivint really responsive on any trouble, so they have good customer service. I've been very satisfied with their service.

Vivint is great home security. I purchased the service package with almost every feature that I needed for my home except the garage. The installation person was excellent. She was amazing and showed me everything. She was trying to be as perfect as possible. I had glitches with the doorbell camera and the outdoor camera. The cameras were offline for a while and I asked if the technician can come on a Saturday. They came first thing in the morning but I was not home so they couldn’t come inside and they rescheduled. Three days later, the cameras magically came on.

Vivint came to my door and offered me a better deal and a better service. The sales representatives were fine and very kind in offering help and whatever I needed. The installation team also did a good job and was very helpful. Everything worked out great and Vivint was Johnny-on-the-spot when something happens. Their service is very good.

The Vivint sales rep came to our door and he was good and friendly. We got the system for the furnace, thermostat, a camera outside and the doors. The installation team was excellent and they knew what they were doing. They were also friendly and helped me with the passcode and everything else. The service has been good so far. We've had a couple of problems but they’ve come and fixed it. I'd recommend them.

2 no shows on service appointments that my husband had taken time off work for. Camera image is extremely poor. They blame it on our wifi but we have fiber optic high speed internet. App is so slow that it is virtually useless.

I yet to have my Nest and my Alexa two weeks after I signed up for service. I am sending a formal complaint to BBB. My indoor camera does not allow me to live stream but lags. Techs all said I could run what I have with my internet.

A friend recommended Vivint and I wanted peace of mind, so I got the doorbell, the shutter sensor, and the window sensors. My experience with the sales rep was good and the installers were on time and good as well. It was excellent. Overall, Vivint has a good product and I like it.

Vivint salespeople were walking around but I was not interested with their product. They kept stalking me and kept telling me about the products that they carried, the cost, etc. It got my interest and I bought the package with the cameras. Listening to the sales reps' conversation about it, it made me feel like it would be good deal for me to get. The installation team was quick and knew what they were doing. They got it done and that was perfect for me.

The sales reps were great. However, I got cameras and Space Monkey which have not been installed yet so I’m not happy about that. I downloaded the apps on my phone and I've only opened the box twice. First when I first moved in and I didn’t know what it was. And then, I opened the box again today and there’s no cord with it so I can’t even plug it in. We looked everywhere, even in the office to see if it was accidentally plugged in and it was not. The rep is going to send someone out to bring another one with a cord.

A representative had come to my old place talking about Vivint, but back then I didn’t need any yet. I bought a house and the homeowner insurance wanted a security system. I remembered that Vivint came and had a whole bunch of great deals so that’s when I called back. Their system has been doing pretty well for us. My wife wanted cameras so she can keep an eye on the house, and so we got cameras and the control panel. The people I spoke with were really knowledgeable. They helped explain what the features are and what kind of stuff I needed installed in the house. Also, the installation team did very well. It was an excellent service and experience.

I live in a little hamlet in an area where there are a lot of trees. I don't know when people come around so I got two cameras included in the service package I purchased from Vivint. Their sales rep and installation team were fine. But I had to phone another lady to help me to set up the cameras because they weren't right. We also had to order another piece for the security on the door because it wasn't on it.

I'm very pleased and satisfied with Vivint's service. They have been very reliable and helpful. Their representative and I worked together with what I needed in my home. He also did the installation and I was pleased with that as well.

So far so good. I feel safe knowing Vivint has secured my home. I like the added feature of controlling my alarm from my smartphone. It's so easy to forget to set the alarm. Immediate access is available which makes this service worthwhile and dependable!!!

I would like to hear from this company like promised to expedite my home repair. I called on 9/11/17 to request Vivint to repair a system that has been under repair ever since we had it installed. The camera’s work at their own discretion. Had our home robbed 3 times within 5 weeks with this inadequate system installed. The 3rd time was a charm, at least we were alerted but not in time to get the 3 burglars that were in our home. The police did a fine job with matching the fingerprints and yes the robbers had a history.

I have my solar on my roof from Vivint and I'm happy with it. I also have their security system. I have two cameras that can show different angles of the entrance of my house and observes everybody that comes to the area. I also have alarms on my front door, back door and all the windows. That helps to keep them shut. But I don't have the security system on right now since it threw my internet off. So I need to call Vivint and have them reset it. There’s also a new cable spectrum here, so I need to get together with them.

A family member told us about Vivint and we decided to get a doorbell camera and keypad lock from them. So far, their service has been great and their reps have been good and professional.

A girl came by my house and presented Vivint's system. The price was okay so I went with it. I've been very satisfied with the service so far.

Vivint has three sensors and I got a motion sensor, a sensor in the living room, and a sensor to open the front door, the back door and the garage door. The installation was pretty simple. I've been very happy with Vivint and the only issue I had before was I had to replace one of the sensors in the back door because it was beeping and beeping. I called and the lady who attended my call was really nice. They sent me another sensor, I plugged it in with somebody's help and it went good. Every time I call, everybody has been so nice. I'm very pleased with everything and I'll recommend Vivint.

We've used the alarm a few times when we had to leave at extended periods of time. And when we turn the alarms on, there's the sensors on our sliding glass doors and if somebody would come in, it would trip off the alarm. The system is working great and we have no problems with it. My grandson likes to experiment and sometimes he just forgets to turn the fan over the stove and when there's too much smoke in the kitchen, usually the alarm goes off and we get a call from Vivint to check on us. Also, the guy who did the installation was very professional and efficient. We had a problem with the system before and it wasn't working out. I thought it was the battery. But when he came to check, there was some other issues, and he just took care of it real quick. I've recommended the system to my niece.

I got the front door locks, the inside camera and the motion sensor. These features fit best for my home. But sometimes I need to call Vivint and reconfigure all the device because they don’t work. And their response was pretty fast. They call and set up everything. The reps were really knowledgeable and they explained everything. The guy who knew of the problem explained to me that I have old stuff at home that cannot blend in, and if I wanted to put more things to automate my house, I can do it. Vivint is really expensive and my experience could be better but it's good all in all.

The sales representatives of Vivint have been very well and I had nothing but great experience with Vivint. Since I’ve had the system, it’s been great and I’ve been well satisfied. I would recommend them.

Our system was never installed correctly, missing 3 items. Installers is a flake. Stood us up on appointments. No call no show, spent hours with customer service. It's been 3 weeks. Nobody's coming or calling back. Motion sensors and camera not working. I would not recommend you to my worst enemy... I give you guy the biggest zero in all your efforts.

I like technology and gizmos and such and was always wanted to get into smart home stuff. I just moved into my new house and figured why not check it out. So everything was going good. We got the door sensors, window sensors, cameras, smoke detector, carbon monoxide detector, thermostat, and garage door opener. All is well with everything then we get to the garage door opener. I knew my garage door opener was old but it worked fine. I was not having any problems with it. I figured if anything this could make something old new again. I was kinda excited to see this at work. So the technician goes about installing the garage door opener Z-Wave transmitter to the garage door. Seemed like it was working then all the sudden it kinda starts acting up. It went back and forth until it eventually got jammed open. He couldn't figure out how to fix it, so he told me someone would be calling me to fix it.

Was impressed with salesman and Technician. Both quite knowledgeable of the system and effectively presented the product to us. We are very happy with the purchase of your security system. We are also pleased having checked with our insurance agent, Dyck Insurance Agency, Wetaskiwin, AB that we now are eligible for a reduction having installed a fire and burglar system. We no longer have to ask neighbors or relatives to check our property when we are away on holidays etc. Given the escalation of break and entries and damages to property it was timely your people came and apprised us of the advantage in having the protection Vivint offers.

I moved out of my residence in June 2014 as I am military and contacted Vivint to deactivate my account. They needed my orders emailed to them which is illegal due to the sensitive information on the orders. Nonetheless I blocked out the information and provided them orders that I was processing overseas. Went overseas and noticed they were still charging my account. Contacted them multiple times and they refuse to terminate my contract under military clause. This was June 2014 hence robbing me of over $1,800.00 that I can't afford at $49.99 a month. They have done this to multiple military families as well.

A door-to-door salesman from Vivint came by our house. He had a great offer for what the service provided. I liked what was presented. I used to have all of the security features but since then, I have scaled back. The camera would never stay online, so I asked Vivint to take that off first. Then my circumstances led me to downgrade. The installation team has been great. Overall, it's an excellent service and I would recommend it.

I needed to get somebody to take the alarms out of the windows. When I called Vivint, I got a girl rep and all she could tell me was her name and that she was the manager. She said it three times and I wasn't impressed with it. I told her I needed someone to come out and she told me she's going to patch me over to installation. So, I went over there and they told me it's going to cost me. But when I needed to get the alarms out, it should not cost me. I still have the contract and I've been with them for quite some time. But it lapsed because it was past five years and it was going month to month.

We were already thinking of having Vivint when their salesperson came to my home and it took some of the work out of our hands. Aside from the security, we also got a doorbell camera and the thermostat. The sales rep and the installation team were good. They're quick in calling if there’s an issue and finding out if it’s a false alarm which is nice. Someone came out because our panel quit working. We also liked to get an alleyway camera installed which we had an issue paying for. They looked at the space where we wanted it. We live in a very modern house and so, as far as connectivity goes, some of the building materials are not conducive to WiFi and the distance from the alley to where the monitor would be wouldn't work. Unfortunately, someone came back out and drilled a hole in our exterior building.

I have Vivint's security service for a long time now and I am very satisfied. Their reps are easy to contact and they've been pretty good. I'm really happy with their service.

We've had an awesome experience with Vivint and we like it. Their representative was very helpful and we got the doorbell camera and the package alarm. Their installation personnel was knowledgeable and very informative. They did a very great job.

I was told I didn't have to pay anything up front and I also wouldn't get billed until 30days from when it was installed. Well I received an auto draft in the amount of $92!!! No hidden fees my butt!!! On top of that I was told they were just taxes... like really??? Very dissatisfied with that part of the experience when I was told I wouldn't pay a damn and there were no hidden fees. I would not recommend without being told there's hidden fees. Other than that installation was good and works great...

I have the thermostat and the ringing door from Vivint. I never leave anywhere and I never know what happens. Now that I have it, I’m secured. The reps are very good because whenever I have a problem, I call them and they act right on it. They also explained everything.

Outside of the door alarms I have with my Vivint service package, I’ve also got motion detectors. The system was installed nine years ago and I feel like it's a quality product. The communication with their reps has also been great.

Vivint's system has been pretty good and so far they have been helpful. I had the system installed a couple of years ago and it works, so I have no complaints.

I’ve been with Vivint for a while. They were in the neighborhood and then they came by the house. Their rep was pretty good. He was able to answer any question that I had. He was friendly too. Even if I’m outside the neighborhood and if he comes by sometimes, we talk a bit. The installer was very courteous and knowledgeable as well. He cleaned up after he finished the job. I have the cameras, window magnets, and doorbell. The doorbell cameras stood out from what I got from Vivint. I love this company and I recommend them. I’ve had minor problems, but they addressed those right away.

My installer was the absolute worse. He was an hour late then he refuse to cover his shoes in my new house. He was extremely unfriendly and everything I signed up to receive he told me I couldnt have it or he couldnt do it. He made me regret my decision however it was too late to change my mind. Now I have a system that's complicated because the equipment I did receive was not explained to me and the technician was in a hurry to leave. He even left a mess on my floor, door and wall for me to clean up as well as 2 holes in my new wall because he decided to move the monitor screen.

Jarin the tech guy. The day before he never showed for the install. The next day he finally shows up. Jarin was suppose to be at my place 430. He came at 445 so he was late again. While he was here working very very very slow. He was very unorganized. Instead of him installing the equipment he was too busy looking up and watching tv. Law and Order SVU to be exact several times. I looked right at him many of times watching the tv instead of working. So I decide to put on something boring so he can move faster. So I put it on National Geographic. They were showing pit bull dogs on there. And he started watching that too. So I changed the channel again. I put it on Tom and Jerry cartoons. He started watching that too. He was not a good tech at all. Jarin was dumb literally. He got some of yalls equipment and used my extension cord in the garage and thought something was wrong with yalls equipment and changed it out.

We recently switched to Vivint from another service, not because we didn't like their system, but we didn't like or trust them due to various issues over 5 years. We are so pleased with the Vivint system which is better than what we had, but most of all, we were impressed with the service. They were professional and friendly, as well as efficient. We know we can call if we have questions or issues, which as seniors, we appreciate.

We are very dissatisfied with the cameras and the doorbell. The doorbell does not notify you when you have movement, 95% of the time. We had "ringer doorbell" roughly 3 weeks before Vivint, and loved it! Very dissatisfied with TS. 2 of the 4 cameras offline most of the time.

Vivint's rep knocked on the door and we discussed the service package. All the ones that I have met and have been in the house have been great and weren't pushy. I got everything I can put into the house. So far the service has been very good. I'm very happy with what I've got and they looked after me very well. I've always gotten a response anytime I've had any problems or needed anything. They've also always answered my questions.

When I open the Vivint app, the camera is offline. I am on vacation and I have already sent an email about this problem. Please fix this problem; with camera dead system is not useful. Also, sales person was aggressive and upset my friends. One more thing - when will I receive the "doorbell " component?

Because of a problem with the next family member, I needed to have cameras monitoring outside of the doorbell and inside the house. Vivint explained everything really well so it’s been great so far. The installation team was very straightforward and they installed the system okay.

We have Vivint's doorbell, cameras, padded keylock on the front door and thermostat. The system covers all our windows, sliding door in the back and my garage door leading from the house. We’ve been very satisfied. But when the doorbell rings, and I go to Vivint then go to camera, it’s so slow to get to log in. By the time I can get to the camera to see who it is, the person's gone. My husband mentioned it to their rep once and we were told it has to do with our internet system. I could understand that happening, but on the other hand, even if we're out of state, we’re supposed to be able to quickly see who’s there.

I've talked to a few of Vivint's sales representatives. They've been very polite and answered any question. The technicians have also been very good at dealing with any issue we've had. We have cameras, motion, smoke, and freeze detectors, home monitoring, glass break, and windows and doors sensors in our service package. We had a break in so we wanted to upgrade to a system that would keep a closer eye on our home. The installer was very good and kind. He was quite efficient, quick and clean too. He explained what he was doing and installed the equipment to our satisfaction. Vivint has given us great service and everything has been very good. I'd definitely recommend them.

Vivint was going door to door in the neighborhood and I liked what they’re selling. At the time, it was more beneficial. I got their home security and motion detection. It’s wireless and I could do everything from my computer, laptop and phone so it was appealing. The Vivint sales team has been great and the installation team took care of everything in a professional manner.

I've had Vivint for a long time and I heard about them as a referral from my daughter. I've got the alarm, camera, the CO2 and the fire alarm system from them. The installers were good, professional and quick. I'm satisfied overall.

I needed an alarm for the office because we have files and I wanted to have the protection just in case. Vivint contacted me and they offered me good services. I took it and I’ve been with them since then. A year or two ago, somebody called me and offered me another services. I told them I’m with Vivint and they told me to find out how much is it. So I called Vivint and I said, “Hey, you’re charging me too much and this other company is giving me a better deal." And then, they lowered the price. So I stayed with them. And I’m going to ask them cameras here and expand in my office. I’m also going to need a couple of doors. Overall, Vivint has a good customer service. Every time we speak to them, they are great. I’m very happy with them. It’s been a good experience and I recommend them. I tell people, if I'll put an alarm in my house, I’m going to go with Vivint.

I've been with Vivint over ten years. They're a good security service and they've been around for quite a few years. I started out with APX alarms and they changed the name to Vivint back about seven years ago. Their reps have all been real good and real professional. They knew what they were doing. They're a good company and they're as good as any other ones out there, if not better. They've got most of the latest things as far as cameras and so forth. I've recommended them to a few relatives and friends.

A door-to-door salesman came and he was referred by someone that got a Vivint system installed prior. I then got the doorbell camera and four other cameras from them. The sales rep was nice and their installers were quick. The service is good but it's intermittent. There seems to be a connectivity issue but I don't know if it's with our internet or with the actual system. One time, I reached out as I wanted to add some light switches to the system that are Z-wave but I’ve never gotten a response. But overall, the system is easy to use.

This company has been a problem since day 1. They were horrible with our solar that took over a year to install. We aren't saving money because they didn't estimate correct amount of panels. We gave them a year of PGE statements. They have been a horrible home security system, misinformation on every customer service call. They said I extended my contract verbally then when I said pull phone records they didn't have them, but said I could cancel. Then when I called back another person said I had a year left on my contract. They are horrible and misleading and be careful! Very dishonest company.

Where do I start... On initial install the technician drilled a hole through my brand new roof while attempting to install an outdoor camera. It took the company seven days before they were able to fix my roof. And of course 4 out of the 7 days it rained. Then two weeks later one of my outdoor cameras goes offline then they send a technician out that has no clue how to fix it. In the process of him attempting to fix it his supervisor pulled him off my job and sent him to another job without resolving my camera issue. I was told I needed to reschedule for the very next day and take another day off of work for their incompetency.

I've had a couple of hiccups with the Vivint system. I was away from home for a while and the moment that I came back home, the system was updating itself when I entered the house. The alarm triggered and I still got a phone call because the system wouldn't let me access the keypad to put in my code. There were certain times, too, when my internet went down and the system had a problem getting itself back to the way it was. Also, Vivint's reps were supposed to be coming out with a patch for the sky control panel when there's a problem with the sky control program, but I haven't heard about it anymore.

Very happy with the system. I would not hesitate to refer Vivint to my friends. The cameras are the best. They are almost too sensitive. I get a lot of notifications and I see no activity. I'm thinking it was the wind or maybe an insect on the lens of the doorbell camera. The front camera is right on.

Thermostat works half the time from my phone. 3 sensors were not installed and tech has not showed up when they said they will to install the rest and fix thermostat. Not happy. Horrible customer service. Salesman way too pushy. Asked to have it done another night because I had to work and he sent the guy that night anyway who was there until after 10pm. Seems they don't listen to the customer just make a sale and run.

We had a fire last year and it was one of the main reasons we decided to get a thermostat and front door camera from Vivint. The installers they sent were very good. However, I'm not 100% satisfied with the service. I’m still paying for some stuff I didn’t receive. I brought this up with their customer service and they were supposed to get back to us. Nonetheless, I’d recommend Vivint.

We've been using Vivint for several years now and we love it. We had a previous service provider but the prices kept going up. Then we became aware of Vivint and we've been pleased with them. We have the thermostat, light control, window and door entry, control panel and motion sensors. Their online access is very user-friendly. There were a couple of service people who came out to put in a new thermostat and control panel. They've been very helpful and easy to deal with. The people on the phone were always very helpful as well. Vivint has been easy to communicate with.

I'm very satisfied with Vivint. If I've had an issue I've called them and they've been able to take care of it right away for us. Also if for some reason the alarm is set off they always check with me first to make sure that it wasn't something we did on our part before they send anybody out. One of the issues we had with our old security system is that they would send the police out immediately without checking with us.

Josh ** came to my house trying to sell me an alarm contract. He asked me what I was currently paying and claimed he would match it and add a few gadgets with it. A couple of months later I noticed that I was being charged extra for the gadgets he promised me was part of the service. This guy was not up front with me and just wanted me to sign a contract. Now I'm stuck with this long contract. Buyer beware.

I recently joined (two weeks ago) Vivint Security service and got rid of my ADT services that I've had for over 15 years. Last night while at work I received an alarm notification which said the smoke alarm has triggered an alarm, get out of your home immediately. My 16 year old son and 13 year old grandson were the only ones in my home at the time. I immediately ran out of my job heading home. Upon my arrival my children were in the street and the alarm was still sounding, but there wasn't any smoke coming from my home. I never received a call from Vivint Security services nor did a EMS vehicle arrive on site. I've tried to contact the customer service department but I'm still unable to reach anyone. This really concerns me, as I am contracted for a six year term, and I feel that my home will not truly be monitored.

We have the alarm system and the fire and glass breakage feature from Vivint. The sales rep that came was very good and everything went well when the installation team came to my home. It’s good that when the alarms go off, we’re very quick to check on what's happening in the house. We're really happy with the service we're getting. We're not making any plans to change companies at all.

We had a break in at our home on an acreage nine years ago. A friend of ours in another town had Vivint and told us about it. We contacted the company and they were awesome. We moved seven months ago and we have a Nest thermostat that we supplied on our own. Vvint is monitoring it and we love their service. We also have the door sensors and a garage door sensor. We love the mobile app feature and we use it 90% of the time. We have older children at home and if we're away, we can see when they've come and gone. We use the mobile app even when we're in the house to unarm the system before we leave. We also like their garage door opener piece as well as the door lock piece for the main door. The cost was prohibitive for us to do anything with them but we recommended Vivint locks to family members and friends.

We live in a place where crime happens, so I wanted something that was secure at night. My husband has Alzheimer's and if something happened or there's an emergency, I need something that could help me quickly get a hold of people. A Vivint rep came to the door and he was really good. He explained everything and that’s what got us to go with him. We got the doors and emergency button and I’m really happy with them. I can sleep at night because I feel a lot better with the security on. Overall, I’m very satisfied with Vivint.

I had my Vivint installed about 10 years ago. I had an issue with one of my sensors and rather than sending somebody out to fix it, they just kept sending me a new part that didn't work. But then, they finally sent somebody out to fix it so it's been good. They're very good and professional. However, there are some bogus security people running around like they're Vivint guys but Vivint keeps reminding me about them and tells me how to recognize their own guys which I really appreciate. So that's been a really good service.

When I moved into my home, it was a brand new construction and there was so much going on outside, and I feel safer having the Vivint system. I like their price before but unfortunately, it's no longer that. They have a price for every tiny little thing that you want to add. So, the total cost did go up. But, dealing with Vivint is usually good and they respond quickly. Also, their techs always know that they were doing. The system was all wireless, so the installation was easy and it is working as it should. I had accidentally set the alarm off a couple of times and they always call away with the right passwords to stop the police from coming in. Though I live in a fairly safe neighborhood, having an alarm system is always better for someone who lives alone.

The day after It was installed, I asked to have it removed. The person I spoke to encouraged me to keep it and I agreed when he said I could try it for 3 months free. When I received my credit bill I was charged with the payment. Now I would really would like it removed and without payment.

All in all, it's a great system. The custom settings and functions make it even better. The camera doorbell is a super nice touch. I can see who comes and goes when I am at work. Having the Vivint system is a good peace of mind when I am at work and my wife and kids at home.

Initially the system was great in the first 6 months, however after that our door lock has had to be replaced twice, the first time they sent us one for cost the second time they just said, "we will come out in two weeks." Along with the door lock the panel stopped working. Again we called and they said it will be two weeks. It has been 6 weeks now and they have yet to call or send a representative. We have tried calling and our calls are dropped. We have sent messages and told them we would like to cancel our service since we are paying for NO service, still no answer. Very disgruntled and still waiting for someone to come and fix this.

We had ADT before and Vivint came and installed a new upgrade. The installation team was fine. They placed the new system and we were very happy with the service. However, when the system was bought from Vivint for the first time, we were thinking that everything was set up. But we have been experiencing some problems with one of the doors. It's been coming on and off constantly. Sometimes, during the night, we have to get up and put the code in order to disable the system because it was asking for that particular issue. My wife called them and somebody said that they were using the old magnet system and the system is failing.

I changed out my alarm system and went with Vivint when they came and knocked on my door. I had some break-ins and the two monitors were the features that I needed. The sales rep and the person who installed the system were polite. Since then, I've been with Vivint for a long time now. The overall experience with Vivint is excellent and I'm very satisfied with their service.

Installing the Vivint system was a nightmare. It was supposed to take an hour or two but I ended up having to tell them they needed to leave at around midnight. They even had to send out an HVAC specialist the next day and it had to do with putting the thermostat in. They fried the relays between. We’ve had a couple of thermostat issues after that. Then we had an issue with the front door lock which is still an issue right now. I have given up on it. Lastly, there was an issue when they installed the doorbell camera. The gal that came out did something backward. The thing with the door lock digital keypad is it’s supposed to glow at night when I use it. But it doesn’t so it’s pretty much useless if the sun has already gone down unless I can feel my way through the button. Issues aside, when I called them for troubleshooting, their customer service was great and I love that because it's a dying art these days. I have also recommended them to friends.

We bought a house and when I was moving, the inspection company introduced me to Vivint and DDC. I chose Vivint because of the smart features, but those types were inevitably a little more expensive than I wanted but at least I now have the capabilities. I also added the integration with the Echo and I have the cameras. But, there are some shortcomings with the way that the system is engineered. The Vivint alarm system has cellular capabilities, so I didn't need to pay a monthly for the internet. But their alarm system isn't multi-band so if the wi-fi network fails, it doesn't failover to cellular.

I really don't like Suddenlink, so I chose to go with Vivint for the security system. Vivint is countrywide and dealing with their rep went great. I have all new cameras installed, but when I changed the battery of the monitor on my outside shed, it still has issues after that even if I did it the right way. So I had to call them at least three times about it.

I was looking for something with automation and Vivint offered it. I got a doorbell, thermostat, and a garage door opener. However, there has been a bit of a mess. The door locks got damaged so I had to replace it. The thermostat and camera has had issues with connectivity with the app. But other than that, their sales reps and installers have been very positive. The install team was very professional, too.

I needed a security system and a family member uses Vivint. So I went with them and it’s been great so far. The sales representatives, as well as the technicians, have all been friendly and very helpful. Only one person came to install the system, but he thoroughly explained the system to me and showed me how to work the entire thing.

We have the standard alarm from Vivint and we've been with them for nine years now. It's been good so far. We've had some issues with their equipment but other than that, dealing with them was fine and we're satisfied with their service.

It's been five years and now I'm on the second contract with Vivint. It wasn't even Vivint, but APX, when I started so long ago and got the two-way box from them. I got glass breaks, keyless entry, and windows, doors, fire and smoke sensors. I'm satisfied with the service. However, they keep calling, trying to sell me a camera upgrade but I don't need that 'cause it's too expensive. I wish it wasn't so expensive. $1000 was just too much and I’ve got to get a new box. That's the thing you can't do with my old box, even though my box is new. Other than that, I've been happy with Vivint.

Salesman (Johnathan **) and installer (Phillip) were great, knowledgeable, and personable. You have aces in my book for customer service. The equipment is intuitive and easy to use. The equipment is also sleek, efficient and attractive. I would recommend it to family and businesses as an affordable and easy product to use.

We have the entrance and the windows system from Vivint. I also have those in my other home in Kenner and so far, it's been good. I was pleased with the information that was given to me by the sales rep. I had their system installed five years ago and the day the installation team came to my home was good. However, a couple of weeks ago, I had a problem and had a representative come out because I couldn't understand the message on my screen. He said he had to change the whole box out because it was outdated. I had to call them back because he didn't answer all the questions that later popped up and I wasn't pleased with that. But other than that, Vivint is a good company and they do a good service.

We got Vivint during the time when they were the only ones that we could use our smartphone with which was the biggest thing for us. When we moved, we had the system brought over with us too. I love the security system and Vivint's reps are fast to respond if the smoke detector has gone off. They phone in in 10 seconds and it sucks when I got to tell them it's my cooking. But at least we know they're there. We've also gotten other systems put in for other people. We're going to expand our system though and go with more cameras that we will put on the exterior.

I’ve been a Vivint customer for about four years and the service has been okay. I have monitoring, cameras, remote door lock and unlock, remote access and everything. I wanted that type of security for my home. Their reps have good customer service, always friendly, helpful and knowledgeable. And the installation people were also very good and professional. Vivint’s a good company and I'd recommend them.

Vivint has excellent service for me. I got their doorbell that says back door and front door. Their sales representative had good enough knowledge while the installation crew showed up on time and explained the features of the system. They also cleaned up after themselves. I remember one of the lines was pulled to the front door and I was on the phone with this guy for a couple of hours trying to put this together. I don't want to give him any trouble but he was really good. I bore with him and he bore with me for a long time. They sent me the second alarm system for the front door, but I haven't had a chance to call back so they can put it in the door. I like Vivint's service. When my lines go off, I get a call and I say everything's okay.

After being on the phone with a wrap for 45 minutes I was talked into a $3000 system of which they offered me a total of $175 in discounts. I thought we were all set to go until I decided to research the cameras online. I was told the cameras were tilt, pan and zoom capable. But I came to find out after a second phone call that they were fixed mounted cameras and that other cameras were outdated and they now going with a wide angle fixed position camera. To find out after a second phone call that they were fixed mounted cameras and that those of their cameras I was told that I would receive were outdated I then said I need to call back because now I need time to think about if I still want to go forward with this system because I was a misled initially. I also asked about receiving more of a discount considering I am spending $3000. So they offered me another $25.

My experience with Vivint went from good to where I can't stand them. I started off 2010 when I purchased their system. The installation did not go well. They cracked my front door when they installed the sensor into it and that does not make me happy. Nothing was done to fix it. I moved two years later when I still had a year left on my contract. I moved to Trenton, Ontario and Vivint tried to charge me money for moving it. They told me I could move it once in three years. I was in the military and I told Vivint I was going to move so we had a bit of a debate about that.

I got the window protection, a sensor indoor and all my doors from Vivint. The interactions with the sales rep were great and it was good with the installers. I’m just satisfied with everything I got. My experience with Vivint has been great overall.

The sales team from Vivint was awesome and the installers were beautiful. I have a regular alarm system with an inside camera. It's affordable and I like the price. Plus, it's really convenient and very easy to operate.

The sale guy lied about many things. Free installation. No contract if pay off the equipments, free two months, $100 off the camera. It is not a decent company. When I called for the installation fee refund. They said will refund in a few days. It never happened. Lie again. They screwed up my account that I can not even check how is the monthly charge.

Vivint is great. Everything was great about the sales reps and the installers were good too. We love the doorbell and all the security cameras were great. We also love the app and we love being able to control the security from our phone.

I have the camera system by Vivint and I can monitor using my cellular device. Their sales reps were normally quick to respond and if they don't respond right away, they're quick to schedule an appointment and they'd make us aware when they will be out. The installers who came out were friendly, really informative, and fast. They also left me with all the information to contact if I had any questions. Everything went well with the installation.

The service from Vivint has been pretty good so far. I have the key fob, and the fire and smoke detectors. I have a lot of windows so I also wanted the glass break detectors. The team that did the install did great. But I had an issue with Vivint a couple months ago. They ended up finally sending a tech after six months of back and forth. I was frustrated because I had to pay all of those six months even though I wasn't able to use my system, but it's fixed now.

I've had the Vivint alarm system and monitoring for years, and the service has been great. I just had somebody come out and change some carbon monoxide detectors and there was no problem. The customer service was good too. They've been easy to deal with and I've been a happy customer.

Was having problems with pad connecting to WIFI and I had been talking to support for 2 days and come to find out we needed a router from Vivint. So the CSR told me they would send someone out to bring router and hook it up. I asked if there would be a cost involved, he assured me there wouldn't be a cost. So I look at my bank account today and see they have charged me for bringing the router to our home and it cause my bank account to be overdrawn. I asked the CSR several times if there would be a cost and he assured me there wouldn't be. If he had told me they would charge me I wouldn't have agreed to them bringing it out. So I feel as though this was very bad customer service and now I'm thinking about switching back to ADT.

A couple of years ago, a Vivint agent was in the neighborhood offering service packages. I got the smoke detector, sensors for my den and doors and the screen. The rep did a good job and the installation went great as well. Sometimes when you answer the door, it's so low that you can't really hear it 'til you get up on it. I called Vivint about it but nobody came out to fix it. They said it's something inherent. Still, I'm satisfied with my experience. Also, I like doing the camera features. When I'm off from home, I can check everything out.

I would like to have my fire detector installed. It is a part of what I am paying for and yet it has not been put in. Had a appointment for after 4 and the tech was there right at four. I spoke to the young lady and told her I would be there in ten minutes, she stated she was going to another install and that she would be back. Haven't seen or heard anything.

Vivint's service is very good. We have security on windows and doors, flood security and the alarms and everything associated with that. Their reps are excellent and we are certainly satisfied with our experience.

I've got a whole bundle of stuff from Vivint, including cameras and motion sensor. The installers were very good and now, I mainly work with online support. If I have any issues, they're generally here within the next day to do any repairs. The service has been prompt and very good.

Vivint always responded when we had a false alarm before. However, I've had other experiences that I'm not very happy with at all. They need to work on their communication skills. When I was signed up, I told them that I was planning on building a house and we would be moving, and I asked them all the stuff I needed to do in order to do that. I was told that I could put my stuff on deferment for five or six months. And when I moved and I called to do that, that was not the case. I was going to have to pay for it whether I used it or not. I hadn’t planned on setting up in my rental because we didn’t know long we were going to be there, and then we got broken into. So, I decided to go ahead and call and have them re-hook it back up in my rental once I had the landlord’s permission. And then, they charged me $107 to come and hook it up which they told me they weren’t going to do as well.

I have the bundled package from Vivint that includes the fire alarm, security, thermostat and door locks. In the beginning, they were giving me free things but when I renewed the contract, it was a lot more difficult. When my thermostat's been on the fritz and my panel is out-of-date, they said that they don't replace these so it became a problem. They're a lot more willing to work with you when they're initially trying to sell than after you're already a customer. But other than that, the installation team was fine and Vivint's customer service people are generally really respectful and kind people. I've not had any huge and major blowouts with Vivint. So, if I was going to recommend a home service, I would certainly say Vivint is good enough to do business with.

I've had Vivint for a few months now, however, the system is VERY unreliable and the phone app is terrible. I have the doorbell camera that detects visitors whenever it chooses! If I do get a cell notification, either it won't let me view the camera/clip (unavailable message) or it is minutes behind. Customer service is terrible also, if you call, all they do is have you adjust the visitor detection for the 100th time. I can get notifications all day while I'm home, of cars passing my house, yet when I'm away from home, I get nothing.

Install was professional and quick, however one of the taped door contacts fell off the door within 24 hours. I would expect that if this happens again while the alarm is armed, I am going to be unhappy I went with this system. My motion sensors do not report all movement in the advertised proximity range, so I don't know if they really cover an entire room or not. I can walk into the bedroom to within 6 feet of a sensor without triggering a movement report. My rep says I should arm the system and then see if it triggers an alarm if I walk into the room, but I'm not enthused about trying that scenario. My girlfriend installed a comparable system in her home one week before me, and her system crashed at the panel after two weeks. She is waiting for a tech to troubleshoot the problem. So far... Customer service - A, System reliability - C minus.

I am not pleased with the system at all. The entry door lock doesn't work --- we have to use our key to get in or out of the house. One of your service guys is coming out today to see if he can fix it --- we'll see.

Vivint's package sounded good but it didn’t pan out to be nearly what the rep was peddling. The system didn’t work very well and the cameras didn’t work the way they were supposed to. My understanding was it was supposed to be recording 24/7, so I could see all the time and it was just on movement. The movement stuff didn’t work all that well. And it was an ongoing struggle for quite some time. I tried to quit with them, but they held my feet to the fire because I signed the contract. I'm stuck with it and I need to pay it out completely or not at all even though it wasn’t working the way it was supposed to.

Not happy at all with wait time to talk to someone at Vivint. My 1 camera has gone offline 6 times, everything has gone offline 2 times and the fastest a tech can come out is almost 3 weeks!!! Thinking about returning everything???

Customer Satisfaction team in Dallas (Josi **) and Courtney (from Vivint Smart Home Online Reputation Management ) stepped in. They did the requested research and professionally resolve this matter. They offered to apply 3 months (out of the four I wanted) credit on my account. Thank. I felt valued

The people from Vivint came around our neighborhood and we got a monitor system from them. It was a little expensive but other than that, it’s okay. The customer reps and the install team were fine.

My friend had referred Vivint to us. I made the call and a couple of days later, a technician was here and had the system and a doorbell camera and lock installed. The installation process was great and was done very quickly. The technician who came to work was first class. He was from the local area and had been working with Vivint for 18 months. And his knowledge of the system was really good. He also made some good recommendations for us that we utilized and the training was straightforward and very well done. We had an issue with our billing and the customer service department was excellent with managing that and getting it back on track. Overall, it was a complete customer satisfaction.

I got Vivint from a young guy who was very aggressive and did a good job at doing some door to door sales. I'm very satisfied and I have a good experience with Vivint. Everything is perfect, but I'd like to see the longevity of the batteries on the doors improved. They should look into improving the design so that it takes very minimal current. They could provide an energy source wirelessly so you could charge it even if you're away for months. Also, it would be great to have a number that’s added on the app that I could call if I observe something strange going on. I can be out of the house and somebody is at my door and I can talk to the person through the phone app. I'd like to have something similar to that. When I'm away from home, I wanna be able to speak into the control panel remotely to call off a situation which is almost being called an emergency by somebody from the call center. But so far, so good.

We wanted to have cameras installed and a Vivint representative came around the neighborhood, so we went with them. Aside from cameras, we also had the fire alarm installed. So far, so good. We had no issues with the installation team. Everybody is very respectable and professional. We got the older cameras. When we tried to see if we could get an upgrade, the cameras were expensive. As long as we're with them, if they want to update their equipment, they should offer the option to upgrade without penalizing us by adding another contract. We either had to renew the contract or pay high bills. We have two more years before our contract ends. At that time, we’ll go ahead and find someone else 'cause it’s not right for a paying person to be with a company for five years and not be able to get to update the camera. That is odd.

I was running off of really old equipment from Vivint. It came with the monitors and sensors but I didn't feel that the home is fully secure without some sort of protection for the basement because I usually set it to 'stay'. If I get up and come down to the basement in the middle of the night, I'm not going to remember to disarm it and then it's going to trigger. If I set it to 'stay', I was worried that it might not work the same. If somebody came into a basement window, what's to stop them when there's no window sensors and no glass break sensors. When I re-signed and they threw in some glass break sensors. But now, I don't know if the glass break sensors even work if I have it set to 'stay'. I was told they do but it makes me feel a little bit better. The installers that came were cool. They'd come in, get out and they do their thing.

I have been with Vivint for about three years. I have the touch screen monitor, all the windows, a camera, and a break glass shutter sound device. A nice gentleman came to install them. While all the equipment works the way it's supposed to, I wish they would add an option for better cameras because mine is pretty lame. It doesn’t do anything. Other than that, everything's been pretty satisfactory so far.

My Vivint Home System gives me the peace of mind to protect my investment. This product is highly recommended for your security needs. My service tech Damo and Alex my sales representative provided me with customer service excellence. Thanks to the Vivint Family.

Hi, I like Vivint System and services so far but I didn't like the fact the sale Rep Matt that sold the system and services. Matt told me about Sprint services and said that I was approved for Sprint services and a iPhone as well after getting my Social Security number for the second time. Didn't hear back from him so I called him to check on this and he said some would be calling me. No one ever called me back so I text him and ask to cancel the phone and services. He never reply back. I hope this wasn't a scam. This is bad business for Vivint and their customers.

So far we have had our system for almost a full month and have loved having it. It's easy to use. Even my teenager feels safer now that she can see who is at the door before she opens it. I have even recommended it to several of my family and friends.

System is great. Like the setup. Feel secure now. Just didn't like the way the rep came to my house, @1000pm to sell the system. Then 40 min. later I'm getting an installer working until after 1 am. I think he could have come back in the morning and sold it to me.

Tech arrived on time, installed security alarm with motion detection cameras, checked system, departed. Cameras mal-functioned for next week, two more techs arrived during next week, changed internet service. Tech programmed, security alarm working great. Vivint response timely.

I am very satisfied with the entire process from start to finish. All customer service reps and install technician was very professional and made sure all of my questions & concerns were addressed. I am giving 5 stars in every category and will recommend to all of my family and friends. Thanks Vivint.

My panel keeps cutting on and off won't let me play back clips. Every time I touch it it freezes. It's connected to Wi-Fi but still don't work as good. We asked for an technician but nobody came yet but we showed Jordan one of your employees and he said something might be wrong with the panel.

I've been with Vivint for years and every year when the technicians have been here, they have done their job. Plus, I like that when the alarm actually goes off, the Vivint team calls right away. My experience has been good, the service has been very pleasant and I'm 100% satisfied.

We have door lock keypads and window sensors in our Vivint service package. The installer was very informative and the service is good. The reps come out when they say they're going to be here and do what they say they're going to do. Also, the two way voice command was awesome.

My son who had Vivint at his house. Three years ago, four men broke in my house and shot me, so I also signed up with Vivint and got a camera and the thing to set the lights off or on. The installer was great, very nice and really knowledgeable. We had a lot of issues with the alarms not working correctly when we first set up the system with the batteries. They settled down after a while and we no longer have issues. But sometimes the bills don't arrive promptly or I have it on my sheet to pay and I don't have a bill to pay, and when I go online I can't use the website to pay since it doesn't work half the time. Other than that, everything's fine. I have recommended Vivint to a hospital director and she bought it too.

We got Vivint to monitor all our equipment including doorbells, thermostat, a glass break. The tech guys who came on site were good. But the customer service team is not as great. It’s frustrating because they gave me the runaround and tried to get me to do the testing I’ve already done before they send somebody out. And they’re aggressive with sign up. They came by several times and I’ve said “No” every time, but they kept coming by and eventually when just my wife was home, they got her hooked in. If I could cancel, I would. But it’s pretty locked in. We’ve been with them for five years and thankfully there’s only two left.

After being told by Adam ** we would receive a brand new product and about all of the features, we agreed to switch to the Vivint Smart Home system. We were also told by Adam that by getting Vivint, we were getting him (Adam) as he held up his cell phone. After we agreed to the terms, I was given Adam's phone number and told to text, not call, since he would either be with a customer or his family. When calling the order in to Vivint, Adam used my cell phone. I thought it was odd, but didn't think much of it. I realized later that the number Adam gave me wasn't his cell phone, but his office phone (verified by Customer Service who didn't have his cell phone either). The number provided simply goes to a messaging system and they may or may not get back with you. I assume he used my phone so his didn't show up on our account anywhere?

A Vivint tech came out to our house and a 2-hour install turned into 8+ hours over the course of two days. He had no idea what he was doing and was even asking my husband for advice on how to install things - that was supposed to be the tech making recommendations to us! He improperly unplugged our A/C unit which caused a fuse to blow and the capacitor to go out. He had no clue what he broke but tried to leave saying he would be back tomorrow. The lead tech had to come out at midnight and fix the fuse. He also told us to call a certified HVAC tech to come out and fix the blower problem and Vivint would reimburse it. He fully admitted all damages were Vivint's fault, in writing no less. The HVAC guy verified this as well in writing.

I was billed for product I was told I would not be charged for. Also, charge was made to my credit card instead of the 60 month financing. When I call to solve the issue I'm told they will "email the correct department", not it has been over 2 weeks now and nothing has been solved.

I have actually had my Vivint alarm system for about 5 and a half years now. In January of 2017 my monthly rate jumped from $31.49 per month to $52.49 per month. As a senior I simply can't afford this kind of an increase. I have emailed and written a letter of the CEO and Founder of Vivint in Utah as well as the CEO of Canadian Operations located in Lethbridge, AB a personal letter requesting that Vivint discontinue my service as I can no longer afford these kind of monthly payments which, by the way, are automatically withdrawn from my account on the 1st of each month. I could not believe that these two heads of company could not even respond to my letter.

We had break-ins in our neighborhood so we decided to get a security system. My auntie loved her security system from Vivint so she offered to show it to us and we liked it. The installers came and they were quiet and didn't interrupt anything. Then a couple of days after we got the system installed, their sales reps came to our door. They were nice and were not pushy. Our system has sensors for the windows, for all of our doors and the smoke detector as well. We also have the motion detector but we removed it because our dogs kept setting the system off. Vivint is an amazing system. It works great, really easy to understand and it makes us feel safe. I'm very satisfied.

I have the Vivint alarm system in my house in Pennsylvania for quite a few years now. I got the cameras, thermostat, lights, and others. And then the house in Jersey, I just have a solar put on the roof. Vivint’s reps have been very professional and the installation team was very good too. I’m in Jersey most of the time but I could still keep an eye in the house in Pennsylvania because of the cameras and alarm system installed so I really like that. Everything went very well and I’d recommend them.

Vivint is a wonderful company and I like their services. A nice young man from Vivint walked around the neighborhood and sold me the pitch. I bought their service package after he showed me how it worked. The installer who came was also a young guy and there was another guy who came later on. They put the system together for me and worked hard to get it up. When the wall monitor burnt out, a Vivint guy came back the next day and fixed it. He was very nice and professional. Then if I call to pay the bill, I can ask the person for his employee code and then look him up and see the person and his badge. Somebody called me up pretending to be Vivint but didn't know about the employee code so I didn't talk about my credit card.

I’ve been using Vivint for many years and it’s been great. We had a pool and I needed to know when my child was going in and out of the house so I had motion sensors installed. However, for a long-term client, when something goes wrong with the equipment, I expect a little bit more customer service than just, “Oh, we’ll send you out something and you're on your own.” I expect for them to come and take care of whatever is wrong with the equipment. But, they do keep my home and office safe and I would definitely recommend them.

Vivint’s service is excellent. I got to know this company through their door-to-door guy. He was very informative. Their installation tech was very good and informative too. He took his time to explain the various equipment that I purchased. Also, the customer service has been good. I had a couple of other things where Vivint's techs had to come back and tweak, but overall, the customer service team was very effective in getting my problems resolved.

I got a great experience with Vivint. A rep came to the door and shared his information with me and we went from there. Their team installed the system and they had to mail me a device where it has to be installed on the garage door. Every time I talk to their installation team, everybody's courteous and very knowledgeable of the system. Also, every time I call for upgrades or if something is offline, Vivint assists me with no issues. I like the doorbell, the expedient monitoring as opposed to what I had before and the gas detector for the gas smell, which is the silent killer. They also have the doorbell sensor and the crash protection for the windows which the other insurance company didn't have.

Their reps were very helpful and the installation team was fine too. I got Vivint's basic package and they have a good service overall.

I've been having a few issues with the system and also a crack in my nest. I requested a service call. The appointment was scheduled between 9-12. I received a phone call at 12:45 stating that they would not be able to come out to my house either to just give me the face of the nest for me to replace on my own or come and do it themselves. I asked for a few alternative ways for them to still make it being as though I work seven days a week and do not have open availability. I was told they would call me back and it has been about 3 days now since the scheduled appointment and I have not heard anything from anyone. I am very upset and am considering just going back to my original security system.

Within 4 days of installation we already had equipment that was not working correctly. Although they had an installation tech available the next day when I placed my order, when they needed to come fix the things not working it was going to be several days before someone could come out. I wish I had gone with a different company.

Service was great. He was very detail and explain everything. His name is Joseph **. He provide information on each item, the cameras, the monitor on how to work it if someone would come in the house, which buttons to key for emergency.

So far things are going good. Knowing that our property is protected by this system, at ease with not having to constantly check outside and walk around shop. Had to call the tech back once to help with cameras, very prompt and very knowledgeable on what problem was.

A sales rep of Vivint knocked at my door and told me all about their home security service. At that time, I wasn't happy with my other security provider, so we switched over and I’ve been with Vivint for quite a few years now. I have the sensors on all my doors and windows, the app, and a camera inside my house. I wanted a camera inside because if anyone were to break in through my front or back door, the camera inside would catch it.

A door-to-door salesman told us about Vivint and we ended up getting a smoke detector, medical alarm, remote and the keypad for the front and back doors. We were supposed to have window sensors, too, but they were never installed. My mother was living here at that time and she wanted those features. Once installed, they showed me how to work the system and I also had the paperwork. This was four years ago and everything’s been okay.

A friend of mine had gotten a Vivint system and liked it, so I also got Vivint. That was five years ago and I also got an update about a year ago. Both times I had to talk to a salesman on the phone and they were very friendly and knowledgeable. Because I'm a truck driver and I'm gone three days out of the week, they suggested some things like the doorbell video. I also have the glass break sensor, the indoor and outdoor cameras and the fire sensor. I've also got sensors on my back door, garage and front door. This way, I go on my phone, check everything and make sure that everything's all right.

My aunt referred me to Vivint and I purchased their package with the thermometer, door lock, sensors, carbon monoxide detector and fire detector. Everything's good.

It started on Friday. I took the day off work to have the system installed. The window was 8 to 10 am and time needed was 4 hours 45 minutes. The tech arrived at 10:45 and stay past 6 pm. When he left the system was not working properly. It had lag and the phone app kept giving an "App unavailable. We are doing maintenance on our end. Please hang tight and try again later." Or a " Command failed". He said to call it in. They would help me with the phone application.

John was my installer. He was extremely polite. Very knowledgeable. He explained how to use security system in easy to understand terms. Cleaned up any shavings from drilling. He gets 5 stars. If I need an installer again I hope it would be John. Perfect service.

This morning when we tried disarming our system we found the sky panel frozen. Had to call support and they walked me through taking panel apart and ran into a couple of issues. As a result my wife was late for her doctor's appointment and I was late for work. Shameful because I just switched from ADT to you. Very frustrating and NOT HAPPY with Vivint at this point.

Terrible unorganized, false hopes. Informative. Unreasonable demands at the time of service already being installed. Do work at all without wifi. The most terrible experience I had is when I had equipment and they tried to make me buy more for $549 ran my credit and made me get a loan form citizens.

I have Vivint for about four years. I got a smoke alarm, two motion detectors, and alarms on the doors because I live around the country and I don't have any neighbors. About a week ago, we had to put a new battery in the smoke alarm. Whatever we had to do to put a new part in, we had to get somebody come out and do it. Other than that, it has been great.

My son’s got service with Vivint and he told me about them. We live out off of a dirt road and in our neighborhood, we have had one or two break-ins. My service package includes all the doors, seven windows and a motion detector. I've had the service for at least five years now and until three months ago, I used to really like the service. The sensor on our sliding glass door kept falling off and they had to send someone out. But when he fixed it, we started having issues with our door that goes to the garage. He had drilled an extra hole in our door that goes to the garage and the thing that he put out on the sliding glass door, he didn't even put it on right. He didn't know what he was doing and he messed up two of my doors. It was horrible. They told me they were going to send me a $100 check and I even talked to them a month ago about it, but I never received it and I still got the hole in the door.

I liked Vivint’s system when we had it, but since we no longer live in the townhouse, we gave our Vivint system to the people who bought the house from us. The dad said, “Oh, that’s wonderful. So, we can transfer it over.” However, we can’t transfer the contract because I did not realize that we signed a five year contract. I don’t remember Vivint’s reps saying it was five years because most of them are one year contracts. So, we just assumed it was a one year contract. Also, we got kind of shove into the contract. My husband was the one that signed the contract. I am leaving the system in the house and I’m paying the monthly fee. It’s cheaper for me to pay $54 a month than to cancel the service and pay $2000.

Great crew that help put up a new panel, sensors, camera, Thermostat, door lock etc. Thanks to Carla, Spenser, Mark & his boss (sorry I forgot his name). The installation went very smooth. All is working very good. We are very happy. Thank you Vivint crew.

The salesman (Brandon) was amazing and the installers were very professional. The only issue I have is that I am surprised that there are no decals available, other than the tiny ones. I would like a large sticker for the back of my garage for my security and I also would assume you wouldn't mind the advertising!

I have been a loyal- without contract customer for 4+ years, which is not the norm for a residential alarm consumer. They pretty much had my business because they originally came as a package deal with ATT 5 years ago. My box kept falling off of the wall, which is not covered by general maintenance. I had someone come out and put the box back on the wall and 3 months later it fell off again. The wires snapped and when I called they said there would be a charge to come out and fix it. I had no alarm service from March (and they can see that in their monitoring system) because the wires snapped from March to June. I called in June because I wanted them to remove the equipment and cancel my services.

We've had the Vivint home security service for a while. I've got glass break sensors, motion detector sensors, and a smoke alarm. When I first got Vivint, I still had the old control panel from ADT. But it was very clumsy to use and to start and turn off so we didn't use it very much for home protection, other than for the smoke alarm. That unit had to be replaced and now, I've got the new, digital control panel. It's easier to use and I like it so much. We use it all the time now and I even set it when I go to bed even though we have a dog.

Vivint's rep explained everything to me right and I got a good package. I have two cameras and a smoke detector on my patio door. Then the technician came right on time, was real friendly and sat me down in the middle of coffee. When I had a bit of trouble with the cameras in the first few weeks, they came out and replaced it. The cameras are working perfectly now. I’m 100% satisfied with their service and I told my neighbor about them. My two daughters also have Vivint.

Some sales guy from Vivint walked down the street and stopped at every house. I wanted something basic so we purchased the service package for doors and windows. It’s an easy system. You just press the button to turn it on at night. I’m just worried that the batteries go out pretty quickly. I already changed six of them in two and a half years. To me, having a security system helps. It doesn't matter which company I have, but just having one makes me feel better.

Installers left a mess and were unable to finish because I had to have an outlet installed near my front door. Once it was installed, I was unable to get a response from the installer. Have just informed my sales consultant and he said he would talk to the lead tech. All kudos to my consultant. He is knowledgeable and very helpful.

So far we are quite happy with the products and services we have received from Vivint. The app is convenient and easy to use. We especially appreciate that we can activate the system remotely and that we can provide guests with a secure password thus eliminating the need to provide them with keys that inevitable get lost or are forgotten to be returned.

A neighbor told me about Vivint and I just thought plain security was a good thing to have so I don’t have the cameras. The installation went smoothly and everything has been fine. Their service was excellent and it’s been a great experience.

Getting Vivint was the best thing we have done for our house. From Jon ** coming over, to the same day installation, I am so impressed with Vivint. I can't believe that I used another company and the difference is unreal compared to Vivint.

It have been great, I feel great when I am away and very good with the system when I am inside. I have to say I am still learning. I am not the best with my cell phone, so sometime I get a little turned around. So with all my new experiences I have say it is all working out good.

Was very happy with the installment. The technician was very professional and courteous and made sure I understood the system before leaving. Minimum drilling was done, no damages caused and he ensured that minimum wiring could be seen, he offered suggestions for the best placing of camera and sensors for maximum coverage. Very happy with my decision to install the system.

We already have Vivint when we bought the house. We have door locks, window security, smoke and carbon monoxide detectors, and even the flood or water sensor downstairs. They redid the system for us and they're excellent. We've had the service guy come out 2-3 times. Overall, Vivint is an awesome company and their customer service is phenomenal. They go out of their way and get out when they can. I would suggest them to anybody. We’re starting a business in town and we will be getting Vivint also.

There were four break-ins up the area above us here and then Vivint came door-to-door. However, at that time, I couldn't afford it since my husband is a dementia patient and I'm taking care of him. After a week, this person from Vivint came back and wanted to talk to me about their service. They offered me all the equipment for $100 of putting it in and then the monthly fee, so we decided to go with it. The interactions with the installation crew were great. They went about their work, explained everything and showed me until I was secure in what I was doing. We have had Vivint's standard security system and it totally changed my husband's dementia as he felt safe in the house. Somebody along the route evidently told my husband we had a situation here that certainly could be used. They did that and he loved it. He was telling me to make sure it was on.

Years ago when I lived in a different house, Vivint reps went door to door. They were brand new and wanted to get Vivint in the house in the subdivision I lived in and put a bigger fence sign in my front yard. There were four of us in at different areas of the neighborhood who did the security with them so they were very quick. I had ADT Security Service before but I got rid of them. I had fantastic interactions with Vivint's sales reps and it was one of the reasons why I went ahead with them. They were very personable and very informative. They let me know each step that would happen to the installation and how it could be monitored. They gave me a 1-800 number and information in case I have any issues. Also, they showed me how to use the program.