Vivint Reviews

I am very UN-HAPPY with the customer service. My husband and I have 3 systems, 1 at home and 1 in each of our business. We contacted customer service about our billing. We were asking if there is any way to get a cheaper monthly bill as our old systems were a lot cheaper than the Vivint. He was very rude with us, we then asked for him to book an appointment for a technician to come and remove all the systems in all 3 locations. He hung up on us!! We then called our sales person Kal and explained we are not happy, and he then also said he would help us, which again we haven't heard from him. We will NOT recommend this system to any of our business/personal friends and family! We feel that there should be some kind of break in cost when you sign 3 agreements within 3 days, especially when the salesman says just call in and they will give you a good deal. Just a scam to sell.

I had your system installed in my home after a representative knocked on my door. At the time I was with ADT and was looking to upgrade. First of all she lied and told me I had 7 days to cancel, not 3. Secondly the automatic garage opener was faulty so our cars were trapped in the garage for 2 days. When the system was finally removed from our home after I called and demanded that they remove it after the first 24 hrs, my garage could not open.

I am very dissatisfied with this system and the customer service. I will not recommend this alarm system as an affordable one for families, how it was sold to me. The system is battery operated of which they need to be changed frequently. When I called to cancel because of how dissatisfied I am, I was told that I would need to buy it out right now $1600. I am certainly having a hard time trying to see how is this affordable. I was trying to cancel and arrangements to make payments. But apparently they don't do that? I don't believe this product quality and Vivint service is not anywhere near of what they portray to be consumer friendly satisfaction and affordability.

After the installation of the new equipment, everything seemed to work fine. Now two weeks into the contract, I've spent a total of 8 hours on the phone with customer support to try and resolve the issues. Today I have an appointment scheduled to correct the faulty devices or the system. If the issues are not corrected. Vivint has my permission to remove everything and end the contract. I have been patient, I have calls logged, pictures, and video of all issues. My appointment window is 9-12, it's now 11:12. The technician will probably be late again. I have more to share, I Vivint or customers would like more feedback. P.S. This all stemmed from a theft in front of one of the faulty cameras. I found a big gap in the log files.

When my previous company told me that I needed to get my system fixed, and it would be four weeks before I could get a repairman, I switched to Vivint. We now have a doorbell camera which we didn’t have before. It gives a bit more security. When we travel, we know who’s at our front door. We also have the phone app and it’s great. I could be in another state or city, and I'd get the call done right away, just, “Hello. Can I help you?” Or I can go out and if somebody has to do some work in the house that we trusted and we've had them here before, I can turn off the alarm and open the door for them. So, it works out well.

The people from Vivint are friendly and knowledgeable. I got a doorbell, door and window alarms from them. Their sales reps have all been good and their installation crew were ready and willing and were able to hook the devices up within an hour. Right now though, their system doesn’t work. I had new doors put in such that they would shut completely whereas before I had a gap in the door, so now I can't use the alarm system at all because it doesn’t recognize that the door is shut or locked.

Don't know how you stay in business. Called at the end of 4 hour window to tell me you're running late (1200-4pm). I called at 5pm to find the status stated still running late. Reschedule for another day and you no showed! One of the worst companies I have ever dealt with!!! I'm pissed I can't give you negative 5 stars. Please be aware this company did not meet the 4 hour window on the first schedule installation and no-showed me the second time around. Don't waste your time.

From the start: A salesman shows up to our door and starts giving his pitch. We were not interested, but he convinced us by feeding us lies. Told us we were signing a 2 year contract. It was a 5 year. Told us, "You can cancel at any time with a SMALL fee." You have to pay out the entire contract. Thousands of dollars. We moved a few months later and found a different home security provider that offered more in the way of equipment and service and was less than half the cost. NO CONTRACT REQUIRED. First off, if a company wants you to sign a contract it is a good indication that they are worried you will find out how horrible they are and want to force you to stay with them and keep giving them your money. Vivint falls under that category. Anyways, we called to cancel when we moved. This is when we find out we're in a 5 year contract not a 2 year contract.

Some of the houses around here had been broken into. We got Vivint's basic security package. We've had it for over eight years and it has been great so far. I had a few problems but they took care of them right away. We had a motion sensor in the garage that was too sensitive. I called them and they reset it. They were very courteous and took care of it. Also, a few times we set off the alarm ourselves. They called and checked to see how we were doing. We had to give them the password but everything seemed to be good then. Every time we needed them, they've been there.

My experience with the technician was great but the sale rep was not accurate with his story nor was the 2nd person I spoke to about my camera issue being that this issue became my problem. I won't and can't give a great rating.

I purchased the home monitoring for burglars from Vivint because we don't have a home phone in our house anymore. We have cellphones and this is one way that if you couldn't talk, you can get to the system and activate it and I’m very satisfied with the service. The sales representatives were down to earth, used plain text and didn't try to be all superior and knowledgeable. The installation team came in, did a good job, didn’t make a mess, cleaned up whatever trash they created and was on their way. I had to call a couple of times for technical support. They solved my problems very efficiently and they were very helpful and knowledgeable. The last one I came in contact with was amazing. He took care of the situation and it was great. Vivint is a very reputable company, centered on customer service.

I've had my service since December 2012. So far we've paid a total of $2,799.44. Pros: Excellent Security System and Monitoring Service. Cons: Cancelling Service. I cancelled my service because I've found a much better way of monitoring my home. The problem that I had was cancelling my service - they offered $5; then $8 and then $10 off my monthly bill. I told them that I wasn't interested and wanted my service cancelled. The CSR MGR said that my service began 25th of each month so another month would be charged to my credit card. I wanted my service cancelled on the day that I submitted, in writing, that they acknowledge receiving on July 31st.

On July 12th I cancelled the meeting with the salesman. On July 14th, he came anyway and convinced me to get the service. It was great to have your service until today August 2nd, when it was turned off because the salesman failed to notify the cancellation department that I agreed to the service (that is the explanation given by your cancellation department) which doesn't make sense because my alarm was activated 2 days after the cancellation so someone dropped the ball. I am now without security/protection for my home until at least 2 days from now. This is not acceptable to a woman who stays alone at night. I am possibly now going to cancel and you can come and retrieve your equipment if someone can't activate my service today.

Initially, I wanted the outside camera but when the person came to install, they gave me inside cameras. So I sent them back. The installation team was nice but it was disappointing. They said they only offer indoor cameras but the salesperson told me they have everything that I wanted. And it was the initial reason why I went with Vivint at that time and I felt like they told me that just to get a sale. They couldn’t do anything because they didn’t offer outdoor cameras at that time. I've had the Vivint alarm system for a few years now and it does the job but their monitoring fees are a little high. Also, recently my alarm had gone off a couple of times. There was a thunderstorm, I wasn’t home and Vivint couldn’t do anything about it. Then the city where I live charged me for the false alarm and Vivint didn't seem very helpful when I called them about it.

A man came to my door and talked about the old alarm system I had and how it wasn't being monitored right. He also told me about Vivint. And so, I decided to purchase a security package from them. Vivint's sales representatives were professional and helpful. They answered questions I had and showed me how they were putting monitors on my doors. Thus far, it's been the best alarm system I've had. And so, I recommend Vivint and I'll stick with it.

We looked at security systems online and researched a bunch of different options. We were looking for one that had some integration with our mobile phones, so we could control it remotely and also the ability to have cameras connected to it. We got Vivint early spring so we haven't even had it a year and it's been pretty good. Sales went smoothly and being there was nothing really unexpected. We knew what we were getting into based off of everything that we researched on the website. The installation was great and the representative that came and did the install was very polite and thorough in explaining everything and working with us, making sure all the items were installed how and where we wanted them to.

I first heard Vivint through a family member. I have the thermostat control, window sensors, fire, four cameras with the doorbell camera included, the monitoring app that can monitor everything, and lock them. The app is pretty good but the service had its ups and downs. We've had to call the service techs out more than I would have had liked to cover minor issues with the door lock not locking when you send the code. I had already called to have the kicker plate fixed for the door over a month now, and they still have not been out to fix it so it is really frustrating. I haven't really worried about it because I figured they should have called back.

At first I thought it would be nice to see when my packages arrived and look in on my pets. Now, I have peace of mind knowing I really did close that garage door and don't have to walk the perimeter every time I hear a bump! The sales guy was super professional and knowledgeable. The installer guy was also professional. My smartphone access makes it more simple and quick. Really enjoying my security system. =)

Great team and we're extremely happy with system. They did what they said they would, and were friendly and professional. This system is a significant improvement from what we had and we were never approached by our old provider about their ability to provide this type of system.

We tried the system for 3 days and decided it wasn't for us. It has been a headache trying to get them here to take it out and to return our $. One date for uninstallation was canceled and we were not made aware till after the fact.

The company did not show that they value a customer's home. Technician had problem installing the alarm. And one day uninstall what he install nothing was cleaned up. I thought I would recommend this company to other people that I know but going through this experience I would not recommend this company to no one.

Somebody broke in the house and trashed it. I had surgery and I was having a bad back even before my husband passed. I left one afternoon and when I came back the next day, the house was completely turned upside down. My children wanted me to sell the house and leave but I have too many memories here. I was not ready to do that yet. My son said I need to go back and get Vivint because he’s been using them for years and he’s been happy. I have the camera and connections on the door, ring doors, motion detectors and the glass breaker. I’m very satisfied. I can leave home and check what’s going on.

Currently very dissatisfied with Vivint. We have had it installed for about 3 weeks now and the equipment does not work properly. Also one appointment, after staying home, technicians do not show up. Next appointment does not fix problem. Third appointment scheduled for August 2. I will not pay my first bill on August 17.

A friendly Vivint salesman came and answered all my questions. I wanted a garage door system because I have cars in there that need to be kept. The service package also included the glass break alarm and the thermostat. The install team came and they were very knowledgeable of the system. Vivint is an awesome security company and the service is great.

The Vivint guy just knocked on my door and I had a pretty good dealing with him. I got the doorbell and the cameras inside the house and in my backyard then there's also a smoke detector. So far, everything’s so good.

False advertisement. Customer services is rude. They will not allow you to cancel service. They will continue to tell you they are not responsible for what agents tell you in person. You can't cancel. This company is a rip off. Don't sign up.

I have the doorbell camera, two thermostats, an indoor camera and the glass break motion with my Vivint service package. But their service is not so satisfactory. I've had an issue with the system since it's been installed and they've had to come out several times to fix it. As a matter of fact, it stopped working again. The push pads to the door to unlock it stopped working and right now, it says, "loss of communication". Also, the indoor camera is currently not working at all. These happened at least five times since I got Vivint a couple of months ago and they don't know why.

I have the monitors and cameras from Vivint but I’m not happy with the cameras and I might have to turn those back in because they don’t work. The sales representative was ok and the installation team was very nice. They showed up on time and cleaned up after themselves. The service is all right but the cameras are not what they should be.

The crime rate in my area has gone up for burglary. So, we wanted something there for our family. I've got cameras and some window breaks amongst some other things from Vivint. Their service had been excellent so far. The sales reps have all been helpful and gave me any information I need. If they didn't know, they would find somebody that did as fast as they could. The guy that came to install the system was very helpful. He didn't mind that I had dogs in the house and kids running amok, so that was nice. Overall, Vivint put my mind at ease with home security and they're affordable.

My inexperience & lack of knowledge of equipment. I was going out of town and could not wait. I know that being in & out did not contribute to the situation either. There were no notes of instructions were not left. I would not know how to begin using the system!

If I could give less than a quarter of a star I would. From the sales team that manipulates on the necessity of home security to screwing up and supposedly "Scheduling a technician for work when he was given the day off." Also lies about documenting notes that were not documented; in addition to the fact, if you want to cancel during the "ROR" you are under contract and will be required to buy the service anyway. An absolute ripoff. Buy your own cameras and do not use this company. I was referred by a family from a small town where you actually matter and people are courteous of your time and their service and integrity. Vivint is not.

I have had Vivint for less than a month now & so far it's been TERRIBLE! The main panel freezes or disconnects it's 2-3 times a week having to be rebooted. (I have very high speed internet) My cameras go on & offline whenever they want. The doorbell camera hardly detects motion in front of it! My drive way camera only pick up motion here & there! The list could go on!

On July 3 Shaun ** from Vivint came to my door and wanted to tell me about the Vivint SmartHome alarm system. I'm a retired police officer and was an ADT customer for 23 years and not interested in changing alarm systems and skeptical about a product I had never heard of. Shaun and I talked about the system and it sounded interesting, but I told him I would want to talk about it with my wife. Shaun came back the next day, July 4 and that day he was able to have our ADT equipment converted to Vivint, installed new keypad door locks and a new thermostat. Within 1 week of trying the new system we cancelled ADT. We love being able to control the house temperature from our phones, check if our doors are locked, turn on lights and see if our garage door is open.

Someone from Vivint came to our house. He's not just a salesperson, he's someone higher up in ranking. He was really nice and he showed us his home and how the system works at his house. He showed us on his phone how he could see what's going on in his house if he was not around. That helped us better connect on how we can use it. He not only told us what he can offer us but also what everybody else was offering. He mentioned the differences, similarities of the service and what we would get more. We were with ADT at the time and although we’re paying the same amount, Vivint offered us so much more so it made it easier for us to make that decision. The installers were very nice, very professional, in and out faster than I thought they would be. They installed the inside camera and the doorbell camera, too.

Vivint did everything I asked for. Their sales representative came twice and he seemed very knowledgeable and a good guy. I got the Space Monkey, doorbell camera, three other cameras and the fire and glass break detection. I just wanted cameras at first but they all came with the package. When it flooded about a month after I got the system, I put the account on suspension and it was a headache trying to get it started up again. Eventually, I got everything resolved.

I was thinking about putting an alarm system. A Vivint salesman was maundering around the neighborhood and he happened to catch me. He was professional, courteous and everything worked out. The installers were a little bit late and they had to return the next day to make some corrections. I've been with them for about 11 years now and I've been happy with them. They had to do a complete upgrade since my alarm system would no longer work with the old one. We got all of the features and I also added up a few things. Vivint has been great and we really like their service. I'm very satisfied and I would recommend them to others.

The sales reps from Vivint were very good. We got their standard package with doorbell cameras and a camera on the garage. Their service has been good so far. We've had a couple of alarms go off. A cat set an alarm off in the basement today. Animals weren't supposed to set the motion detector off, but the cat probably played around and upset the setting. We also had a smoke alarm that went off ridiculously for several times on just a spill in the oven. It wasn’t a fire but it was a whole bunch of smoke because something was burning. So the alarm system did what it was supposed to do. We tested it and it works well. I would recommend Vivint to others. Overall, I'm very satisfied and happy as a clam.

I knew about Vivint through a colleague and I've excellent satisfaction with Vivint's service so far. My service package includes the doorbell camera, fire alarm, back and front door sensor, and window sensors. The installer was great and my interactions with their customer support service were fantastic. Vivint has been amazing and diligent.

Somebody from Vivint came to the door and he was good. He went through a lot of things with us and it was pretty detailed, plus he spent some time with us. We have a few things from them and the service has been okay overall.

I was running out the door when the Vivint sales rep came in. I scheduled him to come back a couple of days later and he was awesome. He also followed up right after we got things set-up. I got the Nest system and I have the automatic door locks on the back, fire and carbon monoxide monitoring then the control panel. Another guy came in to install the system and he was very personable, nice and friendly. He showed me what he was doing and how to use the system. He was in and out pretty quickly. I like that I’m able to control the locks and the thermostat from my phone. Also, there were a couple of times that the alarm went off. Their reps buzzed me in and made sure everything was good. So far, their service has been great. Their reps were easy to deal with and did everything that was promised. I’m happy with the system and very satisfied my experience.

I have 2 different service packages with Vivint based on the necessity of the 2 houses. Vivint is not a bad company but they need tweaking. Their sales rep and installation team were all good and the technicians are also knowledgeable. But, their filing system is screwed up so making changes with Vivint is not the easiest thing to do. The cameras I initially had in my home in Philadelphia were horrible and multiple technicians came out yet couldn’t find out the problem. I changed internet services, bought expanders for them, did whatever they asked me to do and it cost me money but still, the cameras didn’t work. They were blaming the internet for it but I didn’t believe it and lo and behold, it wasn’t so I was frustrated. Overall, they shouldn’t offer software and other things if they're not compatible or they can’t repair.

I'm really enjoying the system. This is my first security system ever and I didn't realize the peace of mind it gives. I especially love the keypad door lock and smart thermostat. I don't have to carry keys and I never even touch the thermostat. And I even had someone come fix a light in the kitchen and I unlocked the door from work. That was just cool!! Thanks to Nick and his crew for convincing me I really needed and would enjoy this system.

Vivint is expensive and have terrible service! I don't know how they can stay in business. It took them almost a month to try and install their security system and communicating with them was worse than talking to the IRS if you can believe that! They made little, if any effort, to try and make it up and they lost a good customer. I am writing this review to let others know that there are much better options - VIVINT is a terrible home security company. Go somewhere else is my advice.

I love the system that I purchased with the exception of the door lock. It is not the door lock itself, it's quite often during each day we have to reset the lock by removing the battery pack and putting it back. Otherwise it just continues to beep.

My mother has Vivint and I also got them based on her satisfaction with the services provided by the company. My initial interaction with the service representative that I signed up with was good. However, the installation had been a little wacky. There were some configuration issues where I wasn’t able to use any of the equipment up until a month and a half after the initial installation. My A/C was hooked up incorrectly and the garage controller wasn’t compatible with my door, so it never worked. Then it took two different technicians to finally get my thermostat working and just to get the garage door removed. Although they did a pretty good job and they were accommodating, I just wish it had been fixed a little sooner. But once the installation was resolved, I haven’t had any issues otherwise. I have a sense of security and my phone is set up now with remote control. It has had a positive impact on my electricity bills too. So, it was all in a free install.

One of Vivint's customers referred me to them and so far, I'm satisfied with their service. But I was placed on automatic billing while I was sitting home here and waiting for a bill in the mail. I was never asked which way I wanted to pay monthly but they've resolved that issue.

We had a Vivint here, but it’s not being used because I can't afford to run it right now. When we had the system installed, everyone was pleasant. Our package had video, the doors, and the thermostat. We also had the carbon monoxide tester and the smoke detector which are always good to have. The camera was in case someone ever broke in and the keypad serves as an easy way to enter the house without a key. We loved it when it was in here.

My Vivint package has the regular door sensors, a garage door sensor and then I have one outdoor camera. I have kids so anytime a door opens that they could be going outside, I like to have that feature for the doors. And then, the outdoor camera is for security because I don’t want people to come in or near my house. It allows me to see and it’s a gift for those few other neighbors who don’t have cameras.

Signed up with these clowns 30 days ago. They made the equipment they were selling to me appealing so I took a chance and switched to Vivint... Never again. Had nothing but problems, cameras didn't work... Locked out of my house twice... Had techs in a bunch of times... Was told to upgrade Internet to fix the problem with cameras... did that and it cost more now and still doesn't work. Finally called and said remove your junk... but they want to keep their hands in my pockets so they won't remove and close the contract. Said they would take my cameras but continue to monitor my property...

Vivint is very professional, courteous, and did everything they said they would do. One of their guys had stopped by our home two years ago and now we have 2 accounts with them because we have them on both of our 2 homes. The sales reps were great and our service packages include the live monitor cameras, doorbell cameras, and more of the basic stuff at the other house. That way, we would be able to sometimes monitor things when we are away from the home. We're very satisfied with the service so far but I can't keep the system online with my phone. Most of the time, it breaks offline and has problems getting back online or connected to my phone again. I called about it but I didn't get it taken care of. I should have called back but because I drive a truck for a living, it's hard for me to do it. It's not Vivint's fault though. It's more of my end.

I used to have AT&T and I didn’t like them. So I was googling alarm companies and I liked that Vivint was able to do the video cameras and the doorbell non-wired. The sales reps and the installers were very good too. The sales reps answered all of the questions and concerns that I had. And although the installers weren’t able to insert the window charms because it was a brand-new house and the builder installed another alarm company, they gave us something else. We just have the camera and I like that it notifies me if it senses something at the door. So far, everything’s been really good and if there is an alarm, they call and they’re very prompt.

I was trying to replace the current alarm company that I had because they lied to me for the most part. I only had a few months left on my contract and Vivint paid that off and then they offered me this package with free stuff like concert tickets. The sales rep was fine during the sale but we never heard from them again after we purchased the package. I thought he would at least call to see how the thing was working.

Their sales representative left a card so that if we ever needed him we could call him. I had a very positive interaction with him and the installation team that came was also very good. They walked me through what to do and explained everything. They walked me through every windows, doors and chime things. Working with the equipment was really easy to do and I feel very good about the product. Everything's been going well.

Start to finish very satisfied. I sleep better at night knowing I'm protected with alarms and cameras. Kennedy Davis was the sales rep. and Sam and Chase installed everything. They walked me through the setup and showed me how to use the system which is very easy to use and even gave me their personal phone numbers in case I needed any assistance.

I have been with Vivint for over 4 years and I referred some new people. I called because I need cameras and would have to have a new panel to accommodate that... I explained that I don't mind paying for the upgrade but I can't afford to pay upfront, so I asked about paying over time which 2 of my friends do. They told me they couldn't do that since I was an existing customer... Wow. I have been loyal but when I asked for something, they are not that loyal to accommodate me... Thanks. I will be canceling.

Five years ago I purchased a Vivint system for a previous home. 4 years living in the home, we sold it. Upon selling, I called Vivint to find out about the system and how I should handle. They told me I could transfer to the new homeowners (if they wanted it) or have it moved to my new address. The new owners decided they did not want to take on the new system and I made another call to Vivint about our move. That move entailed our living in an apartment for a year and at the time Vivint was not in area and apartment complex would not approve equipment install. I called Vivint several times to again try and work something out, nothing from Vivint on trying to help "make it work." Meantime I also worked with apartment to have partial equipment installed so I could pay out the remaining 9 months on agreement.

The salesman Otto promised the world - then also promised a 30 day cancellation - I had a few issues and when I called to share my concerns - I never received a return call - I opted to use my 30 day cancellation - and the company says that it is a 3 day cancellation policy - they call Otto who lies and says he never promised me this. Now I'm stuck with a company who does not return phone calls and does not honor its salesman's word.

One of our neighbors had a break-in around the corner. Vivint came through my neighborhood doing a promotion so I decided to get their service package including the monitor and the door lock. I had good interactions with the sales rep and the installation team. The installers came on time and prepared. So far, their service has been okay and my experience has been good.

My sister told me about Vivint and I got their security package with camera. Their sales representatives and installation team were nice. They're good people to work with and the service is wonderful.

I live in a rough area because my wife doesn't want to move. Our house is almost paid for, so we couldn't move to a better neighborhood or a gated community but I live officially five blocks from my parents, which I don't want to leave. They're getting old. I almost paid almost $10000 for a custom made alarm system and I'm glad I didn't. That's when I went with Vivint. A salesman showed up at my house. He was a young kid and he's very nice and cordial. I told him, "I need this and this and I don't have to pay more than this." We purchased everything with the service package. He called the supervisor and we made some arrangement. They're a lot cheaper and it's been working out so good.

The installation was great and technicians were very helpful. We wanted to try the system for a while before commenting. We have 3 cameras. I believe we will need 2 more cameras. We were supposed to have 5, but were told 3 would suffice.

The service I got from Vivint was very good. The installer was okay but he was in a hurry and didn't want to deal with my old alarm system. The installation was sloppy because I had to constantly call the sales rep whenever the installer didn’t want to do something just because it didn’t work. Then, I've also made service calls with things that have not been working. Sometimes I have to call them twice because the first technician didn’t completely fix the problem but they sent somebody else. Overall, the technicians try to make me happy and solve the issue.

Vivint was doing door-to-door and our area is not a high crime area, so I really probably didn’t need the security system but extra security is good. I've had this since 2010 and there were renewals that took place. The last time it came up, the rates were increased substantially but we worked through it. They were very receptive to changing the rates that I was used to which was good. Also, it’s been very good. We tripped the alarm a couple of times by mistake and they were right on the money with the response.

We were already considering a home security system when Vivint reps did a door-to-door solicitation and made a presentation. However, there were some questions that I had that the sales rep was not fully familiar with, like the difference between when arming and leaving or arming and staying. He was talking about the motion sensors and he mentioned that if you have a dog or you're gonna stay home, it’ll set the motion sensor off. I talked to the installation guy and he was very familiar with the product. He said that when you set it to "Arming Staying", it deactivates those sensors and that makes sense.

And if we're not tired of their system, we didn't have to sign a five-year contract, which is nice. Their keypad here in the house is more advanced, so that was nice too. Some of these things that we do, we could get from other companies but they probably wanted more money, but I never checked.

Vivint overcharged our bank account $1,085.00 on 6/12/17 and again charged us on 6/16/17. We have been told since 6/14/2017 that our money would be refunded within 3-5 business days. It is now 7/25/17 and our money has yet to be refunded! We have spoken to over 10 Reps, and Supervisors. First it was "We see the error." Then it was "We don't owe you a refund," and now it's "We can't see what you paid. We need your bank statements!" What! How can you charge someone, and not be able to see what, and how it was paid!?! Customer Service Reps saying "WHAT and "Nah" Just horrible!! Every call taking over an hour yet we still don't have our refund. HORRIBLE, HORRIBLE SERVICE!!! Beyond incompetent!!

Vivint called an apologized for the charge and is apparently issuing a refund for the visit. Thank you for trying to make things right.

TYLER ** our sales rep was at our home for the entire installation. He made sure we were satisfied with the installation and went over the entire system. He made sure all systems work as they should. A-ONE service.

When my bell is rung, the person isn't seen at the time of the ring. When an attempt to speak, my voice isn't heard. My draw to your company was for that capability. Overall, My satisfaction is stirring and supportive.

At first I got solar installed through Vivint in my old neighborhood in Wood-Ridge, New Jersey. When I sold that home and moved, I tried to get solar again but the section in town that I'm in has a lot of trees, so Vivint couldn't design a system for solar. But then I went ahead and got them for an alarm system. Currently, I have three accounts with them for my two business offices and my home. For the most part, I have been a very happy customer for the last six years with the exceptions of three times where my old system at the house needed to be revamped with new technology. I went for a month or so without the home being monitored and it took a long time for them to come out and get me back up. But since two months ago, everything's been working pretty well.

The system was installed on 8 July 2017 and 24 hours later we received our first notification saying that the transmitter battery is low. We, unplug the transmitter wait a couple of minutes and plug the unit back in. The green light comes on and we are good for another 24 hours. Yes it gives a fault every 24 hours like clockwork. Then we get an automated phone call and one of the options is to press zero to be connected to a customer service rep, but the number is no longer in service. I called the phone number on the panel and the only time a technician can check the system is during the week and not after 6 when we would be home. We work during the week which I find strange since they first wanted to install it on 1 July 2017 (Canada day holiday) and then it was installed on a Saturday and now it cannot be checked on a Saturday. We like some of the features of this system, but if it does not work then you might as well come and take it back.

Your tech came and they did not connect proper wires for our A/C (we bought a thermostat like Nest) and we had to pay $75 for an electrician to fix it. Also it's more than a week and we had not received the stickers and all.

We were with a different service provider that was really bad. Vivint sales reps came to our door and helped us get out of from the other provider and go with them. We went with their smart locks then, afterwards, we had ordered the surveillance cameras when those came out. The installers came, and they were not able to set them up because we were in the middle of a rental. So they came back a few weeks later and connected them but there was an issue with our Wi-Fi. They would not work so we tried to return them but they refused and said that there are no returns.

I live by myself so I felt that I needed to get a home security service. I have Vivint's doorbell camera. The sales reps were great, and the installer was on time and got the job done. The features don't work to its best potential but it's okay. I would like it if the camera actually record when someone's at my door.

I purchased a house alarm service package from Vivint. A tech came out to set the system up and he was a very nice guy and he cleaned up after himself. Overall, I had a very good experience with Vivint.

I am well satisfied with my system thus far and am extremely impressed with your employees. They seem to be very knowledgeable of the job they are doing from sales to installation. I would definitely recommend Vivint to friends and family.

Within days of the extremely shoddy installation, our system was giving errors - at one point it wouldn't STOP audibly indicating there was a problem until we disconnected the entire system with the help of telephone support. The next day a more qualified technician "fixed" the problem. Within days, it's back to showing errors, cameras offline (3 of which come and go, one of which pretty much always stays offline), periodically the system shows that all batteries are low- none of which are reporting to the panel, and it's constantly chiming, AND the sky panel now just loses connection.

I was with another home security provider for over ten years. When I upgraded my system to include cameras and remote accessibility, everything went south. I had to use two separate apps and the connection would have to be reset constantly. I hadn't even had the new system for a month before I threw my hands and gave up because I didn't even have live feeds from my doorbell or indoor camera for nearly two weeks straight. When I called for help, I was told that I had to be in the house to reset it. How was I supposed to be able to do that if I'm halfway around the world. Yeah, no thanks. I need a solution and need one fast.

Vivint system works sporadically. After dozen of customer service calls and 6 visits of technicians, they cannot fix their system, and they will not let me out of their contract. Their solution: Take out the equipment that doesn't work. Vivint misrepresented their product. Their fine print says that they do not warrant that their system will work.

I had a good experience in setting it up, but I am very concerned about the amount of wifi usage. I am currently being billed extra from my carrier because there is too much wifi usage. I'm not sure if it has to do with settings, or if that is normal. If that is normal, then that was not explained/disclosed to me prior to me purchasing the system.

We were out of town one weekend and something set off my alarm. Not only did I get a notification, but a call from Vivint asking if everything was OK. We did not know what could've set the alarm off, but I'm just glad we received that call to be safe than sorry. I am completely amazed, because my Vivint home security not only gives me control of my home, but it gives me peace of mind.

I got the doorbell camera from Vivint and an app on my phone where I can check our visitors. We’re currently renting a house, so I didn’t want to go overboard with the security system. The system we have shines on the areas that we needed to highlight, like the front and where our cars are at. The guy who set me up was very knowledgeable. He showed me the ins and outs, how to work things if something happens, and what we could do. Also, the installer was nice and helpful. He showed me everything and explained to me about the wiring of the house because I didn’t have a doorbell. He also told me what they would have to do if I want to get another camera added. He cleaned up after finishing too. Because I have a keypad on the door, he put back the original lock back in the box. He also told me what I need to do and who I need to contact if I move.

My interactions with the sales reps at Vivint have been all positive. A sales rep I dealt with was a great guy and I told him I wasn't buying the home security system yet the first day he talked to me, and I wanted to think about his offer and sleep on it. Then he came back the second day and we got from him the service package that included the monitoring, an in-house camera, a camera on my driveway, and a doorbell camera, which were the features that my wife wanted. The installer was phenomenal and explained everything to me. My experience with Vivint has been great. They've done a great job and I appreciate it.

I have Vivint's sensors on my windows and doors and they have been very good. I also have the thing that they put up in the corner for the motion when people are walking around. The sales reps were wonderful and the installer was a really nice guy. Vivint is a great company. When I had to go away, the people that maintain my house came and didn't know I was gone. The alarm went off and Vivint sent the cops every time, so I feel safe with the system. I like Vivint's services and I appreciate it. I will spread it and try to get other people to choose that. I was telling my girlfriend about it and she was trying to get it. Also, the customer services, skills, time and patience, were great.

Vivint's salespeople came to my door and they went through the whole system and discussed everything. Then they said I should have a camera by the door and another camera looking at the exterior yard. I told them I'm okay with that and to go ahead with the three cameras we discussed. But the rep said he could only put in one because there was a shortage of cameras and they were gonna come back in a month, in June, and put in the other two cameras.

The system leaves something to be desired. When I try accessing the app it usually says try again later. The carbon monoxide monitor continues to show offline. When I try to lock the front door it usually says try again. Haven't had the system for a month and starting to regret it. Customer service is awesome but the system is not. Just saying.

The Vivint rep came to my door and knew that I had a security system with somebody else, and he offered different packages towards their service. He had the system with him and he showed me his live feed of his front door and that he can arm and disarm his house from whenever he is. It was an interactive system where the only interaction in most of these alarm systems is if somebody's in the house. Those were the features that drew me in. I got the cameras, the smoke and freeze detectors and all the different sensors that I never had with my other system. I like the doorbell camera and being able to see whoever comes up. We've had one kid do a Nicky nine door on us and we found out who he was. Every once in a while the app drops out but other than that I'm pleased overall. I did a garage build and they came out promptly to put on a camera system on the outside so I can see if anybody's coming up to my garage.

I am very happy with Vivint's service. I liked the push button keypad and the security with the cameras. Their reps have been able to handle all the problems or situations that may have come up pretty quickly. The installation team was also very knowledgeable. They got the job done very quickly and the system worked fine. We love the mobile app because we can monitor the home when we're not here. Anytime the system alarm was activated, we got a call right away. Overall the experience was very good.

I was working on a budget and I was trying to figure out what I wanted included in the system and what I didn’t want to include. I called the sales reps back and forth at least three or four times, adding and taking things off. They were not only professional but easygoing and they made the experience extremely pleasant. The installers were out as promised. They were prompt and got the job done. They were extremely courteous and professional. When we first started, I was on a $49 package. While the tech was out here, he explained to me that they may have messed up and that I should be receiving a $39 package. So I called Vivint and they explained that I was 100% correct and without me even asking, gave me a $25 credit towards the mistake. They not only fixed my bill, but they also credited me just because they made the mistake on their end.

First installer was great but all of them since have been piss poor and customer service definitely leaves room for improvement and the hold time you have when you call in is horrible along with the fact you get transferred at least 1 or 2 times.

Vivint came to my door 10 years ago and I've been satisfied with their service over the years. I purchased the service package with the cameras and the mobile app because it’s convenient when we're on vacation or not at home. We moved last April and I called to get a pricing and updates. The sales staff was really friendly and helpful. Someone came to our old house before we moved and he was really kind and sweet. I was sick and he was just very sympathetic to me. I’ll tell my friends to go with Vivint.

We've had Vivint for eight years now and I love my experience with them. Their customer service team has been great. They were polite, professional and they understood what I was talking about. The technicians were very efficient too.

I wanted an alarm system and learned about Vivint through a friend. I called and got them to come to my house to set it up. I got the panel and cameras. My sales rep was really, really good. The installer came and set everything up and showed me how to use it. It was good. Overall, I have no problem with Vivint and I am very satisfied.

My Vivint package includes door and window sensors, the panels and two cameras. The only thing we didn't like was our doorbell camera that doesn't reach the street. We had in our neighborhood a string of break-ins recently and our camera never picked it up, so we paid all this extra money per month for the equipment and it didn't even catch someone stealing things that are at our mailbox that night. We had someone come out to the house to service it and we're told that if the camera doesn't reach us, we’d have to purchase a new camera for $300. Part of the reason we wanted Vivint was for this doorbell camera and it doesn't do what we want. Now, we're stuck in a five-year contract where our only option is to either pay to get out of it or purchase the $300 camera. Overall, I like the service but we weren’t really given what we were told we are going to get.

My Husband and I got a Vivint security system the weekend we moved into our new home from a door to door salesman... He was fine and we kept it for over 5 years. We recently decided to cancel as their service is very expensive and we would rather deal with a local business. So we cancelled no problem and said our service will end in 30 days and no more payment will be take out of our chequing account. Fast forward 30 days and the payment comes out so we call and ask for it to be refunded when we are told multiple times that we have not fulfilled our 42 month (3.5 year) contract and that's why the payment was taken. When we pointed out that we are well over our contracts 42 months and asked them to do the math they still couldn't figure it out and by the 4th person we talked to they did eventually agree that yes - we deserve a refund on that and will have it deposited back into our account within 10 business days...

Still have not received my deadbolt lock that I was told I would be getting within a week of installation. The female said she didn't have any in her car so she would be coming back later that week. Still to this day, and no call - NO SHOW! I'm getting charged for it but I don't have it. There is something very wrong with that.

This is by far the best alarm and security surveillance system on the market today. Dollar for dollar it cannot beat. Very convenient and easy to use. Absolutely love it over any other systems out there that I have shopped around for.

I have said it all before. The salesman lied to me. It took a week for installation. Someone called me on the phone. I told him my phone was almost died and that I was out. Never heard a thing back so I can only guess customer satisfaction is not your thing.

You are promised over and over again that someone will call you back. Well guess what they don't. They make a lot of promises they can't keep. I felt rushed. The security doesn't lower your homeowners 20%, it's 6% or less. If I had to do it again I wouldn't have fell for the sales pitch.

We have Vivint's outdoor cameras and door sensors. There are also panic buttons that come with the standard alarm system. These features fit my lifestyle and that of family's. My experiences with Vivint have been good. The first sales rep I spoke with was awesome and when I had one problem with billing, Vivint took care of that. And the installation guys were on point too. They were very knowledgeable and did what I wanted.

The sales reps at Vivint were awesome. I got their doorbell security feature and I have the app for the camera. Then my door lock got damaged and for some reason Vivint granted the parts for replacing it. At that time they were not going to charge me but I'm assuming that next time it will be charged. I don’t see why I have to pay for it if in the near future it breaks again and that's where my problem comes. But overall I'm satisfied with Vivint.

Vivint is a very professional company to deal with. I am very satisfied with their service. Vivint was canvassing neighborhoods when one of their salespeople stopped by my house. They arrived at the right time because I was unhappy with the service I was getting from my previous alarm supplier and I was getting ready to have that service taken out. I was going to call somebody else local until Vivint showed up. I've got motion sensors, cameras, and door alarms from them. I liked the features. Since everything is Wi-Fi, there is no need to run wires like the old days. I was very impressed with the installers too. They were very knowledgeable and they got the job done very quickly. They've had it in an hour and a half. I can tell that they've done it a lot. Also, when I've had a battery fail in the main control panels, their customer service team dealt with scheduling the service in a very professional and efficient way.

I live alone and I have a teenage son, so I have to spy sometimes. I had a Vivint camera outside and I was supposed to get another camera but their reps told me that I can get that later. I also have the doorbell, two thermostats and an inside camera that’s portable which I can move anywhere as long as it’s plugged in. The service has been good so far although I’ve had some hiccups when I signed up. I asked how I could get a white Echo and they said I could call back and tell them and they would send it back out. So I was waiting on that but when I called about it, the guy said they don't do that. And, my thermostat wasn’t working properly, it’s not cooling the way that it is supposed to cool. So, I called Vivint about it. And when I called my heating and air-conditioning company, they told me that I needed a new thermostat. So I said, I’ll just put the other thermostat back on here.

I am pleased with this system. The only problem is the app. My android phone is slow to open and it shuts down often. It does not work very well. The cameras show good details on the computer. It even lowered my home insurance.

Salesperson going door to door. We have system currently which is prominently displayed. Salesperson with a person training was very brassy, spoke over top of me when I was telling him I am not interested. Continued to let me know how my system is inferior to yours, how I need a police permit which I already know. Our conversation ended with when our door gets kicked in you will contacting us (Vivint) for your system and it will cost a lot more. Not professional, not polite and very pushy. I will never try your product.

We had ADT before and we were not happy with them. It was a good timing that my wife saw an advertisement for Vivint. We just replaced what we had with ADT with that of Vivint's. Those are the features for the doors, windows, and magnets. We're considering a lot more, like the keypad thing and cameras, but our house is already under surveillance. I bought a system that I also used in Denmark, so I'm not crazy about having a secondary system.

I Googled security systems and Vivint was one of the first ones that popped up. So, I called and found out more about it. For the features, I have the doorbell and the camera, and the normal security system. Adam, my sales rep, was very helpful. He explored all my options with me. The installer was also really good. He was very polite, didn't want to overstep because it's our home, and we appreciated that. He was really good. I'm very happy with their service.

I was moving to Iowa and I have my house in Florida. I had a security system installed out in Florida because I wanted to make sure that my house there was secured and takes care of itself. A friend of mine told me about Vivint and I purchased inside and outside cameras as well as a doorbell camera and window breakers. The sales reps were all good and the installation team was fantastic. I’m very happy with the service and I would suggest that my friends get it.

The Vivint representative presented the stuff that I can be covered for, instead of just the regular alarm, and explained everything well. Once he had shown me the diversity of stuff they have, I told them the features I wanted. For security, I got the doorbell camera, cameras around the house, the alarm, and the door locks. The installation team was super-fast. It's been an awesome experience, the service has been great, and the home seems safe after everything's been installed.

I got the door and window sensors from Vivint. I also have the cameras inside and outside and I tried to put the door lock but it doesn't work. These features are nice and I feel comfortable when I travel. When I call customer service, they answer quick but sometimes it takes 45 minutes to wait on the phone. And then I had one experience with one of the customer service representatives. He had the attitude and I made a complaint that time. He told me to go online and find the information. When I called them, these reps don't see anything. I asked them about the features of the outside camera and how it works in the winter but I didn't get the information.

The house already had a system in it but it was outdated so we brought Vivint in and updated. Crime in the Valley has gotten progressively closer so we got it just in case. I’ve got a doorbell and a backyard camera as well as door and window sensors. The service has been fair so far and the security system has been okay. However, I had a little issue with the company itself on something as simple as a sign. Over the wintertime, my yard sign was buried and then smashed in a snowdrift during snow removal. So I called customer service and I asked them if they could put me in touch with a local representative that I could meet somewhere and pick up a little yard sign, but they said they would mail it out. I waited and waited but it didn’t come.

I thought I'd have a little bit of extra security. I saw how Vivint was set up and I liked it. I got the indoor camera, the doorbell camera and the monitor. Everything seems to be running okay. Also, Vivint's reps were all very pleasant. When the tech came again to fix some stuff, he changed out the doorbell and he did a good job. Everything was fine with that. Everything was also satisfactory with the installation team.

Vivint was doing a walk-through in our neighborhood. Aubrey, the sales rep, was a very nice young lady, very approachable and easy to talk to. I wasn't intimidated to let somebody in my house, not knowing what they were or anything like that. She really convinced me that I needed the service. The installers came by the next day and got me all setup. We had a few hiccups but they were able to resolve the issues that I had. I had an issue with an outlet not working, so they had to go a different direction for the camera. They did a really great job. They also kept my house neat, cleaned up after themselves, and were pleasant while they were there. Even though it was so late, they were still polite.

My wife wants to feel safe. We got Vivint and we also have three cameras installed. The installers were knowledgeable, professional and they explained everything to me. I like the service that I could see the front of my yard and the inside my house when I’m not there. I can also control the security system from my cell phone. It’s pretty good and anyone should get one.

I have monitoring as well as remote access to some doors and the doorbell and front camera from Vivint. I wanted to have convenience and accessibility, and the ability to see who is at the door. The initial sales was good and the installation was fairly brief. Any time the alarm has gone off, they're prompt in following up and making sure that everything’s good at the house and then with the phone calls, so I’m happy with that. I'm very satisfied with the service so far.

I have had a similar experience as many have while moving. I was specifically told by the installer when he knocked on my door (mistake #1) that if I moved during my contract that my contract would in essence end and I would not have to pay any more. He stated that this is a risk that Vivint takes but they are always confident that the new buyer will want to use the equipment and service so they take that chance. Well now that I am moving I discovered that is not the truth. They are wanting me to pay the remainder of the agreement. I did not get the installers statement in writing (mistake #2) as he explained it was standard policy so I believed him (mistake #3).

Been dealing with the same situation for 5 days. System does don't work as well as it should. Unable to get the equipment out of my home. I keep getting the run around to find out when they will return to remove the equipment. Set up a time no one showed up.

A door-to-door guy from Vivint came by and it sounded good. I liked the doorbell camera thing and I started working out of town, so we thought it would be a good idea to have it. The sales rep was awesome and all the techs were good. I was surprised how quick the installers were and everybody was really nice. I had kids running around the house and they were very good with the kids. I was very comfortable with them in the house. I would recommend Vivint to anyone. It’s cool and I like the fact I can check it on my phone when I’m away.

I have the full security system, cameras, door alarms and window alarms in my Vivint package. The service has been a little spotty. I keep losing signal. I've had a couple of issues with some equipment that was placed in there that didn't work and the service I got afterward regarding that wasn't very good. The technician came out and said that the problem was not with the equipment and that there’s nothing they can do about it, then he left. But overall, the service is not terrible. I had no problems with the sales person or the installation and everything seems to be going all right now.

A Vivint salesman came to our door and talked with us, and we decided to check them out. We got the doorbell plus a camera for the three doors on the inside and a motion sensor in the house. However, the system didn’t work. They checked it out including the fire alarm and they weren’t working except the doorbell itself. We called them and tried to get people down here but it was like talking to the television. I kept the service close to nine months or a year and finally, I just pulled it all down then put it in a box. I sent them a registered letter that they have to sign when they get it and told them that we couldn’t put up with it and no longer going to pay the bill unless they fixed it. I didn’t hear a thing from them until about six to eight weeks when some lady called and we told her what the deal was and she said that they haven’t received the letter. But the post office makes them sign for it so I don’t know why they said that they didn’t receive it.

Installation guy. Was fast and explained everything and I like app and I will recommend to anybody do this Vicky view camera in the room and the sensors by Windows. Everything looks high tech. I like it. I love it.

New service was installed, was helpful... The technician was very helpful, explained all the information to me and I will recommend Vivint to family and friends. The equipment was easy to use and I really enjoy the camera door bell, the app on my phone to view my house while I'm away...

The salesman seems to have overpromised and under-delivered. He told us that we would see all kinds of savings in our energy bill and that we would be able to get at least $10/month off of our homeowner's insurance premium. Neither of those selling points have proven to be true. The installation was also problematic. The technician had to return twice to complete the installation process because it was taking too long and we had to leave before it was finished, twice. Furthermore, the system has been buggy: the app frequently doesn't connect with the system, the doorbell camera stopped recording after about a week, and now the doorbell doesn't ring inside at all. Disappointed all around.

I’ve had Vivint a little over four years now and it has a lot of good qualities. I have cameras from them which I like and it's one of the reasons why I went with them. Their service was fine and their technicians were very nice. However, now a lot of different companies do the same service for a lot less. In addition, I wasn't allowed to make any changes or I would forfeit the deal that I had. At the end of four years, I called them to see if there’s a way to negotiate down my price because the first four years included all the equipment. Their notion of renegotiation was to keep it exactly the same so I will be switching from them.

Some neighbor down the street stopped by my place and recommended Vivint. We have the door, camera, and some of the windows. The installers were awesome but I have to reset the camera every 30 days or more which I should never have to do. I had to do that three or four times and sometimes it jumps off the slammer. Someone could have messed with the camera on the front porch and it fell off. The screw came out and it fell out of it. They sent out a serviceman out to screw it but it broke when he put it up. He had to come put another screw in it. I wrote down the way that they told me how to reboot it so I can do it myself and they don't have to send out a service person. That's worth $49 or something to have somebody to come out and reboot it. I haven't done it in two months or so, so it has been holding off good this time.

I have a Vivint security package for home monitoring and Vivint Solar as well. The sales representative was responsive and the installation guys who came to my house knew what they were doing. They were quick, clean and neat. The home monitoring is okay but I had some issues with my doorbell camera on multiple occasions. The security system hardware broke four different times within the 30-day period and Vivint was trying not to cover it. But I yelled hard enough and they took care of the problem. The home security side of Vivint has been excellent.

I heard about Vivint through Airbnb. I purchased sensors and locks on some doors because one of my clients locked themselves out my house and I had to drive two hours to open the door. The sales reps at Vivint were very good when I called. The installer was good and talked me through everything and it was great. Vivint is highly recommended by me.

Installer brought a 2-3 step ladder. Was trying to access into my attic. But ladder wasn't tall enough! So apparently he thought it was smart to step on top of my washer and caved in the top of my brand new washer! Wife was not very happy!

The overall experience was great. They didn't initially caulk the holes but once I requested it they had no problem. Customer service was great, installation was fast and easy. They explained everything thoroughly. I love the cameras and the doorbell ringer. This was a great valued purchase. I tried a cheaper brand security system and got just that. I am very satisfied with Vivint.

I’ve known about Vivint for a long time. I actually wanted it a year ago, but their guy never got back to me. He said he was busy with a client. Then, he was going around the neighborhood giving everybody different prices. He told me that he gave my neighbor a deal of $85 a month but my neighbor told me he didn't receive such deal. That rep also told me that he can give me a discount because they'd install all systems on the block at the same time, but he didn't show up or answered my calls. He was just lying through his teeth to everybody. Another neighbor told me they had him come back for the contract and then all of a sudden his price excelled to twice as much as it should be from what he said it would be.

I had been looking for a home security provider and Vivint reps came to my door. At the time, I was very happy with what they were talking about and how they had an up-to-date monitoring system. The installation tech was quick and good. I didn’t want him running around my house in his running shoes and he was fine with that. There have been incidences when we set off the alarm by accident and they've responded really quick. I would just like to upgrade my system and I’m hoping that they’ll upgrade it for me because I have been a long-term customer. Other than that, I’m very happy with the service I receive from them. I’ve recommended it to many friends already and I think they have Vivint now.

I have the inside monitoring from Vivint. I had AT&T and I just wanted an upgrade. I wish I had gotten the doorbell camera and keypad when they were offering it for free at the time. Right now I want it but can't afford to pay for it. The sales rep was very knowledgeable because when he came to put in the features and he was telling me about the door, I told him that I don’t need it and I don’t want it. But then I accidentally locked myself out of my house and if I had the keypad all I would have had to do is just punch in instead of having to call a locksmith. That is why I regret not taking it. He tried his best to convince me to take it but I was adamant not to because I have never locked myself out. I've been living here for X, Y, Z amount of years and I never did, but that one day came that I did.

I got two doorbell cameras and two cameras from Vivint for security and my experience was okay.

Whenever I try to access my app to see who is ringing the doorbell or what's going on when I'm not there, it never works. Regardless if I'm home or not. Two out of the 3 people that I recommended signed up for the service, however, I'm hoping they are not experiencing the same issues I am having and have been having since I have signed up.

We have Vivint Solar and then there was this fellow who came and started talking about Vivint Home Security, same name, same logo, but they didn't indicate that it was a different company at all. He went through this list of things, and one of the things on the list is a $50 off my solar bill for having Vivint Home Security. At that time, I thought it was all the same company and I didn't know he was saying something he couldn't possibly guarantee. So fortunately for me, this guy actually wrote it down on a piece of paper. The installers showed up and put the stuff in but they forgot the control for the fire alarm, so I had to make another appointment and wait another week for them to come back and put that in.

I wanted something new so I got Vivint's monitoring, smoke detector, and smart door locks. The reps were a little bit crude on the install though. The door locks weren't really installed very nicely and I ended up kind of redoing some stuff afterward, but it was okay. When I've had false alarms or different things, I haven't been unimpressed with their service. It's been pretty good so far and I would recommend them.

In my neighborhood, there must be seven houses using Vivint. The guy that markets the product has been to the house and I've talked to him before. He was a very nice guy and he knew pretty much about it. At 8:00 at night, the installers were in my house putting up the system. That was within half an hour after the guy came to my house. The cost was a little more than I was expecting but everything seems to work okay. I got cameras and one of those key fob things which I put on a key ring. But the keys were pushing against it and it kept triggering in my pocket without me knowing it. So I took it off and now it's just lying there gathering dust on my dresser.

The camera over our garage had not work since the second day of initial installation, the dump pump alarm was dropped in the water by the tech and we were told to leave it for a few days, leaving us unprotected from a potential flood. We called about the repairs but apparently it would take almost a month for someone to come and that we may be charged for the repairs of equipment that had not worked from day one.

We purchased Vivint for our home in May of 2015. We were very clear that we would likely be moving in the next 6-9 months. We were assured that the move wouldn't be a problem and our service would move with us. We sold our house in October 2015 and called to review what we needed to do to transfer service. We were told that we would need to remove all the equipment and bring it with us. That's not what we were told originally. We had already sold the house with a security system as an attribute, so we couldn't take it with us. Our new house wasn't ready yet, so we stayed with family, still paying for a service we were no longer using.

I have had the Vivint Alarm system installed for less than 3 months and I began to initially experience problems probably within less than a week. I begin to notice that around the same time everyday my flood sensor would be falsely. I called Vivint and reported the problem that I was having and it wasn't until the 3rd or fourth complaint did they actually replace the sensor. Since then I have had problems with the motion detector, the cameras, and the door bell. I have repeatedly requested to be let out of my contract but they refuse to do so saying I did not cancel within the first three days. I believe the company should make an exception to the rule since my system appears to be faulty. Please let me know how do I get out of my contract without paying for it every month and return the alarm system.

I'm satisfied with the actual service from Vivint. I like the doorbell, the camera on the doorbell and that I can do everything from my phone. I needed those features because I have little ones. However, I have not been satisfied with the billing. They quoted me at $39.99 plus the equipment and I got charged $49.99 for three months. Also, I was told I would get a month free because I just paid my other bill and I didn't get that. I've been talking to the one who sold it to us for the last two months and he's still trying to fix all that. He said it will hopefully be taken care of the following week. Other than that, our experience has been good overall.

We bought a house and there was a Vivint system in it. We tried another one when we moved in because Vivint was too expensive. Although the other one was cheaper, half the price of Vivint, we hated it, and we ended up switching back. My husband is an IT security specialist. He couldn’t put his own system in, but he actually likes Vivint better. He likes that it monitors and that it calls the police if the alarm goes off. The guy who came here and installed the system was so respectful. He was right on time and walked me through on how to do everything and showed me some stuff that even my husband didn’t know. I like having it. I would recommend Vivint to anybody. Overall, I’m really happy with it and their service is amazing.

We have Vivint for our home alarm and the service is awesome. The sales rep was excellent and he answered every single question. We did the deal on the spot. However, I wish the price was lower. It’s expensive but it’s good. And one of the best things is that I can adjust the thermostat from my desk at work. I can log in and if the kids left the house and left the air on 60 degrees, I can raise it up. I do not have to worry about it running for the whole day. So, that’s convenient. I would tell my friends to get Vivint immediately. It’s the best.

Vivint: Cold, calculating and blaming. Bought home with Vivint system already installed. 1st call to customer service was five departments, three different prices, and 45 minutes of transfers. I accepted Vivint's phone promises and set up a date for installation. A Vivint local service tech called me, per policy, with estimate of installation time for following day. He discussed upcoming install but quoted wrong equipment "fire, carbon.." and I said, "no, am a single lady, what I asked for was break-in... not the fire/carbon... I already have my own - what I want is protection from break-in". Well, that got involved...

It is a pain to cancel a contract with Vivint. I move out of the country. Send them the proof I was renting a apartment in France. They ignore me and keep charging me. A year later I came back and rent now an apartment with no need for security system. They are still charging me even if I haven't use their service for two years. Do not use their service. DO NOT SIGN WITH VIVINT.

The police had been called on my neighbor a couple of times. He kinda scared me a little bit. He didn’t do anything to me other than the words though. He also has five pit bulls and one of the dogs broke my arm about three months ago. When one of the Vivint guys came up, I was already thinking about the security system and he talked me into it.

Excellent service and very professional. The equipment installation was seamless and given instructions before leaving on how to use. Very patience! I feel more confident that our home is secure and safe. It's having cameras for the first time, makes it easy to view when out of town. Thank you.

Not happy with the sales manager. Doorbell video didn't work properly. Cancelled after three days. Sales manager said he would sure to install. Said would be there at 0900, never showed. I said, "You can contact me after the holiday." Never did. Wasted my holiday waiting for nothing.

System hasn't worked since it was installed June 13, 2017. Multiple phone calls to Vivint support (nearly two hours yesterday), along with three visits by tech support, NOW they want a tech visit to replace cameras, but they have nobody available for over a week. Would not recommend Vivint at this point. Majority of time the cameras have not detected people going in and out of house, or car movements in driveway and garage. Cameras started strobing after recent update to 3.9. Buying a $250 Space Monkey from them has been their recommendation. Noticeable lack of communication within company. Tech visit two days ago perfect example - he didn't have specific information why he was there. Disappointed and tired of the days and hours of my time spent on system that doesn't work.

BEWARE OF THIS COMPANY SENDING PEOPLE AROUND TRYING YO GET PEOPLE TO SIGN CONTRACTS. THIS IS **. They come to your house tell you everything's free. I said, "Really, how much is the monthly monitoring?" "Oh no it's free. All you have to do is put the sign out in your yard for 5 years." All the equipment he showed me said is free installation free. Don't have to pay anything, which I knew was bull. There was something involved. He says all the equipment and installation and everything is free.

My interaction with Vivint's rep was good. I had the doorbell camera and a garage camera included in the package I purchased from Vivint. He said that they were so busy that they couldn’t add any more cameras at that time. They could schedule somebody to come back out later on in the year to do it, so that wasn’t a good thing.

Vivint was on my street about a couple of years ago but I wasn’t ready for them. When my contract expired with Slomin's, I decided to go with Vivint. I like the automation feature and the part that I could turn it on and off on my phone. I could use those two features. I worked with their sales representative Gideon and he was very good and helpful. I contacted him to provide the services for me. He was able to answer my questions too. The installer was knowledgeable as well. He was able to explain to me how I could download the app and how I could use it. However, I didn't know that Vivint could install security on the windows. I found out that they do after the guy had done the installation. With Slomin's, I did have the security on the windows which I like and find more secure. So, I have to wait until I can afford to upgrade and get the windows secured.

There was a young man in my block who was walking around offering the service from Vivint. One of my neighbors told him to speak to me. He was very patient with me because I am not too good with technical appliances so he went over how to use the machine and that same day, I signed up. I had a previous alarm and he removed it with no issues. I called him on two occasions because I was a little confused with the doorknob that you have to enter the password to get in the house. I was not sure if the alarm was activated or not when I enter the password. He went over everything with me step-by-step and told me that if I need him, it doesn’t matter if he's not in the neighborhood. He gave me his number and I could call him for whatever information I needed from him.

We have Vivint's control panel, a doorbell camera, glass break sensors, motion detector and four door sensors. The guy that installed the alarm was nice but he was in a hurry and from where he pulled the cord through the wall, the sheetrock was chipped. Some of the door facings are scratched, where he took a big knife or a tool and marked into the woodwork so he could see where to drill. So, the sheetrock is cracked and the doors are marked on the outside of the door facing, which they shouldn't be marked. If you should put a sensor on the door, it should just be a sensor on the door, not a mark on the outside of it. He left and said he would bring by a sign the next day and he didn't. That took about three weeks to get that in the mail. We had to call a second time to get the sign sent to us, which shouldn't have had to happen because we already called once and requested it. We were told twice that it would happen and it didn't. So, that was not ideal.

With the VIVINT Home security and automation we feel secure and in control. The interface panel looks and works great. The iPhone app and key fob gives us extra flexibility. So far all works well except that our garage door opening and closing does not work. Hope to get this resolved.

Mr. Feron ** did a fantastic job in my installation of my equipment. He made sure that I understood how everything worked and help me navigate the system. It took longer than the company had planned but I was very satisfied.

A coworker referred Vivint to me and I’m satisfied with it overall. The sales rep was wonderful and the installation went ok too. I just had one challenge with the camera installation where the wires were in the middle of the wall which was not very attractive. But after I made a call to express my concerns, they sent someone out to reinstall and re-wire it where it’s not an eyesore.

I had a security system before with a local company. It was outdated, the monitoring wasn't very good and we were having issues with them. So I checked all the ratings of the Vivint system and the price comparability was really good. The rating online for their general service was better than what I was using and the cost difference to get my local provider to give me the same kind of system was double. The sales rep was awesome and he did everything he said he was going to do and more. He said he was going to come by in the week after it was all set up to see how we liked it. Also, the installer was really good. He was super informative, answers any questions, let me know how everything works, very expedient in his installation of all the equipment and got it all done.

Vivint representatives knocked on the door, asked me if they could sit and talk to me about security systems. They were very polite but at first, I said no because we have many local security systems in Edmonton. I could not afford them and couldn’t commit myself. I was very restrained that I wasn't open to their conversation. I wasn't rude. But I was politely telling them my time. They said they understood but they had a promotion. And after listening, if I still didn't want it and want them to leave, they’d be okay. They wouldn't push the product or service. All they wanted me to do was listen to their promotion and 20 minutes of my time. I let the two boys into my house and let them sit down. And they explained and talked about their promotion.

Vivint's sales rep was good and helpful. He told us everything about each product really well and made us get more. We purchased a service package that has the doorbell, the camera, the outside camera, five door sensors and seven window sensors. We also got the motion sensor in the living room, the glass break sensor and the smoke alarm sensor. During installation, it's a little bit of a spaz but the tech was very good at getting it done right. He talked very rapidly and almost like he has ADD but everything worked out well. It took us some time to understand what he was trying to tell us about but we got to understand everything in the end. The outside cameras and the thermostat sensors were good. The only problem we had was with the doorbell. It went online and offline. I called once and reset it but it continued to do that. It worked out really well for us so it's definitely a thing we refer other people.

We purchased a home that already had a Vivint system. The previous had setup the temperature controls that were too hot. We keep trying to change it but the system overrides us. Contacted Vivint and no one can help either because they can't find the property in the system or they need the contract owner's authorization. Funny how those tow things are dead opposite of each other. I said I was willing to evaluate the system but first I wanted to turn the A/C down (107 F outside). They refused due to policy. I explained to them that they don't have a contract with me and I am the owner of the home therefore they should not maintain control of the system. Again they said policy! That seems highly illegal. In order to take this any further they will have to contact the old owner and then I will have to figure out when that happens and then call them back and go through everything again.