Vivint Reviews

Great service, highly recommend, technician was so nice to my mother in law, easy to work. Customer service was great, easy to get set up, and very thorough. The best pricing, of all the companies, no down payment, easy payment plan. Giving has definitely eased our worries!

The technician that came out to install our equipment was very nice and helpful. He was very job knowledgeable and eager to show my husband how to work the equipment. I also refer one of my friends to check it out. Also easy access from my phone as well!

I was using ADT before but I wasn't particularly happy with my service so I was thinking about changing. Then Vivint did a door-to-door marketing campaign in Oklahoma City and they came around at a convenient time so I signed up. Their installation team arrived on time and were great. It took them two hours to set things up and now we have a good user-friendly system. I like it and I'm happy with Vivint.

We moved to a new house and we got the alarms system from Vivint. When I called to set it up, the guy I spoke to was awesome and he didn't pressure me into anything. I told him what I was looking for and he made sure I had his information. I told him I'd call him back when I decided to do it, and when I did, it's when we got it all set up, and he was excellent. The installation team was good when they first came out. We did have some issues and somebody had to come out again, but they were great and we haven't had really any problems with any of the people involved.

Their sales representatives were very knowledgeable about the equipment and they showed up on time. I have purchased everything in their service package. I have the doorbell, the door and window sensors, as well as the mobile app. Though the installers were efficient I've had a lot of problems with the equipment. They have fixed it for the most part but once they left another thing pops up. Like the garage door sensor doesn't work and I needed to have them come back again. It has taken off so much time from work to do that.

My cousin got smoke alarms and window and door sensors from Vivint. Also, he can turn the system on and off with the phone and it's convenient. He’s always saying good things about the system. He’s really satisfied with it. It’s been set off a couple of times accidentally and we were taken good care by their representatives. One time, I was here when the girl set it up when the system had some battery problems, and I was impressed. They’re excellent overall.

We use Vivint when we leave for an extended period of time. The alarm went off last summer when we were in Colorado. We had an earthquake and one of the doors opened so Vivint called us and did a great job. They handled the situation very well. We've been happy with our experience.

I had a security system but it wasn't the one that I wanted to use. I knew what I wanted to get then the Vivint rep came and knocked at my door. He was extremely nice and there was a promotion going on at the time. There were things that came with the system and the deal was if I signed the contract for five years, I get all of those stuff. One thing that was also interesting was that when I called Vivint for help, their on-hold message said that they didn't have long-term contracts.

DO NOT PURCHASE A SYSTEM FROM THESE FOLKS! If you cannot refrain from purchasing their system because you absolutely fall in love with their service, have an attorney read their contract before you sign!!! My mom was living with me when she became interested in purchasing a home security system because of her age. My mom contacted Vivint and had a salesman come out to discuss the purchase of the security system home. My mom was very excited about the protection that the agent discussed and wanted to purchase the system. When I returned from work, the agent was still talking with her. The agent told me that since I was the owner of the home, I needed to sign a document "release" that would allow the company to install their equipment in my house.

DO NOT USE THIS COMPANY! They lied to me multi times and have ended up costing me a lot of money and stress. When I sold my house I included the system because Vivint said I could easily transfer services. I asked 3 different times how to do that and made sure it would be an easy transition for the new owners. It was not. The new owners where livid. I had to wait a month to get the equipment uninstalled so that I could take it back and pay for it and a service I can't use in my new apt.

Didn't have all the equipment. He didn't answer the question that me or my family had for him. There was no communication when he was going to come back to install the fourth camera. I had to call multiple times just to get a date for them to come out. I am really not satisfied with Vivint right now.

Guy who installed did a great job and his service was great. The keypad was not going to work but he made it work and did a great job showing me how to use my equipment and if I had any issues I could get a hold of him to fix it.

I am just learning the system. Hard to "teach old dogs new tricks". Customer service was great. If only my fingers would work better when putting in the code. And I wish my memory was better. The new technology is terrific! The pictures on the camera are first rate.

Technician was great. Also customer service was very polite and courteous and answer all of my concerns that give me the confidence in signing up for your service. Technician was on time and very knowledgeable of the system being installed in my home.

Somebody from Vivint was in my neighborhood and told me about the products and what they’ll be able to offer. And then I got their package with the smoke detector, the doorbell camera and some window break. I also use phone Apps for Tablet. I’ve been with them for a year now and I like the convenience and the features. The reps, as well as the installation team, have been knowledgeable, courteous and professional. I’ve had a lot of equipment problem though. The panels have to be completely replaced. It gave a false alarm and then I got charged from the city and it was a mess for a little while.

I've had Vivint for a long time. All my doors got sensors and I also got smoke detectors. When I first got this system I was working night and the wife was working days so when I go to work at night I would turn it on but we hardly even turn it on now since there’s always somebody in the house. Also the reps used to come by and check on me but they haven't been around for a year so I just pay the bill. Vivint’s service was okay but it’s kind of expensive.

I’d only been here in Central Oregon for a few months and somebody had tried to break into my house. I have some very good friends that live in that town where I moved from and they told me that their grandson, Brian, is a salesman for Vivint at a BestBuy store. I asked that they give him my phone number so I could talk with him about it. He called me and we had a good conversation over the phone about the company and everything that they offer. I thought about it after talking with him and weighed what my options were against my needs. Then, I called him back and made an appointment to see him.

A friend of mine recommended Vivint. I already had a company but Vivint was going to be less expensive so I went with them. The service package included pretty much what I had before like my garage doors, front door, sliding glass door on the deck and the downstairs windows. The one thing that I didn't like at the beginning was that with my previous company, I had two consoles, one in the garage and one upstairs, but I only had one upstairs when I first got Vivint. They eventually designed a secondary console and added that to my system. It was still not 100% good because if I go downstairs, open the garage door mistakenly and forget to disarm the alarm, then I have to run all the way up through two flights of upstairs to sit there and talk to the people. The audio didn't come out of the auxiliary console which I’m not happy about but I live with it.

We had a person from Vivint come door-to-door and sign us up. We thought that that might be a good time for us to get a home security system, and so we signed up for their plan. The initial sales approach and the installation went perfectly. I couldn't be more pleased with that part of the process. However, we had a number of false alarms due to faulty equipment in my opinion. We called into their service desk. They clickety-clicked around on the back end of their system, and said, “Oh, yeah. It should be fine now.” And then we get another false alarm. In total, we’ve had five false alarms based on the sensors in one of the rooms. We’ve also had a faulty door sensor. The control panel has gone offline a couple of times, and the cameras have dropped offline numerous times where it will require a reboot of network.

We opted to go with Vivint because of the technology they offered, specifically the doorbell camera. We already had a system installed by our builder so the only things Vivint needed to do was put in their panel, the doorbell, a glass shatter box and a smoke alarm. This process took their tech FIVE hours. He was new and had to be on the phone the entire time being told how to do the install. Next day, we notice the doorbell camera is offline and everything they tell us to do to fix it fails. They then send an experienced tech out.

I had previously been a customer of ADT for the past 10 years, my family too. When a neighbor told me about Vivint and the technology that was offered with their security I looked into it as I have been very interested in getting Smart home technology. I checked online to see what the others thought, and It had bad reviews all over the internet. I had a hard time finding anything positive actually. I was confused because it came so highly recommend by my neighbor whom I trust.

I never thought of having a home security system. I was introduced to this by my best friend. We travel a lot and now we have peace of mind while leaving our home unattended. Thank you so much for a wonderful experience.

My experience with this company started with their predatory sales technique. Within minutes of the police leaving a home that was burglarized during daylight hours, a salesman showed up at my home and started his pitch with my home-alone, Alzheimer's suffering, bed-ridden wife. He had her sign a five year contract, assuring her that the service was essentially free since the insurance rates on the home would be lowered with their protection service.

The alarm is not communicating with your service. When I called in about it I was told we were not connected to the internet. Our business has been unprotected and we were not aware of it since the panel shows we are armed. Two appointments were set up between 4:00pm & 8:00pm and no one came either time. I was not notified they were not coming. The 3rd appointment was set up for Saturday so I called first to see if they were coming and was told it had been changed to this Monday. I had not been notified of that at that time. I later received an e-mail saying I had an 8-10am appointment on the 13th, which I will keep. Hopefully you all will too this time. The worst thing is it not communicating and us having no way to know this. Is there a way to check it?

I wanted my house to be secure so I have the video cameras, the breakout glass or glass break, fire and motion detector from Vivint. The salesperson was good. He was extremely knowledgeable and informative and very professional. And any interaction I do have with Vivint has always been good and I've been with them for a couple of years now. In my area, unfortunately, we have power surges and brownouts. So, at times that causes a problem with your particular unit. Other than that, everything is good. I'm extremely satisfied.

I can lock and unlock the door and monitor the activity that goes on in my house from my phone. I have a teenage son living with me so it's been helpful. The system of Vivint is very convenient and user-friendly. Talking with the sales rep was wonderful. The installation went fine and I barely knew they were there. However, I wish that the prices could be a little lower. I think more people would be out to do it if the prices were more reasonable.

I called Vivint and someone explained their service to me. They have great customer service and the installer did an excellent job. My house is an old house and things had to be done a little different than what they were used to, but he worked it out and got it done. Things are a little better now that I have their service available. I like having the camera and that I could operate the system with the phone. Their system also helps me with my kid since I'm a single parent and I get to keep an eye on my boy. Everything is pretty much on point right now. My house is secure and I could leave home at any time. Also, the guy that came to my house was from Florida and was helping Vivint here in Raleigh. He gave me some pamphlets which were outdated but I've shared them with others and I have a couple of referrals.

We originally signed with Vivint when we lived in Ohio five years ago. There was a group going around our neighborhood selling their service. Then we moved out-of-state and we had a hard time getting the system set up in the new house. The installer that they brought us had some issues and he had to come back. So, it wasn’t flawless, but we finally got it set up. Also, we've had to wait a long time to get someone out here when we had a bad sensor that kept going off because they don't have enough servicemen in our area to support Vivint. Other than that, we've been satisfied with the security services. But they need to not offer it if they don't have good service coverage in the area.

The sales rep said everything I wanted to hear after my house got robbed. But from that point on it’s been no good at all. The installation was bad. There were holes on my walls and the cameras were not installed in the right places. They did not specifically clean up after themselves either. There was sawdust from the door mounts that they left.

The initial installation was excellent. 2 weeks after, horrible. Our system hasn't worked properly in days and when I called I spent at least 30 min with a technician- after calling 3 times- to get no resolution. I was also unable to reach the installer and now our system has quit altogether. I'm not paying for something that isn't working. I was also told we'd get one system and the installer brought what he wanted.

We had ADT before and it seems to be so complicated. A friend did tell us about Vivint and then their rep came to the door, we didn't contact them, and we decided to go with them. The salesman was very good. We got their camera in the back and front, the doorbell camera and the garage door opener. Then we've had problems with the doorbell but they came to correct it. Then we had a second problem and they had to come back and fix it. It's working properly. The young fellow that came to install was very nice. But because of how the system works, they had to wait for a part to come. Because the panel wouldn't function, to begin with, they had to wait for somebody to come and bring a new panel. So, it was after midnight before they left and that was not pleasant.

I would absolutely recommend this system to anyone who is looking for a top-of-the-line security system without spending top-of-the-line prices. I don't like spending money but this has definitely been a worthwhile purchase. Knowing the alarm is set and the house is secure helps me sleep a lot easier at night. The Nest thermostat is a feature I didn't realize I'd love some much. A much-needed upgrade from our old thermostat and it's already saved us quite a bit on our heating/cooling bill. It's also really nice that I can customize the security system myself as time goes on if I wish to. If you're looking for a home security system, this one should definitely be at the top of your list.

Our installer was excellent! Very professional! Helped me understand how the system works, as well as made sure that I had everything I ordered. Installation was quick, and installer was prompt! Love this system!! It’s very easy to use. I like the live video feed. It gives me peace of mind when I am away.

We recently moved into the neighborhood. A Vivint representative came to us because our house was a newer home. She had a brochure and she sat down with us. She went over all of the features and the different types for each level of service that we would get. At that time, we weren’t ready to do anything. We had a lot of stuff going on. Once we were ready to go ahead and start our home security system, we called the agent back out and talked to her. She was really nice. She told us everything upfront. She did everything that she promised and got us started on our system. The technician who came out was really nice and professional. He installed it without any issues at all.

We liked the features that Vivint provided, so we got their services. Their sales rep was very respectful and very knowledgeable. And when the installers came and initially installed the system as well as when they came to fix my garage, they were very professional and very knowledgeable. I've had the system for a year and a half and so far, so good. Overall, Vivint has been outstanding and very user-friendly.

We have four cameras, sky panels and a doorbell I can talk out of from Vivint. I just wished the cameras were a lot better. They get real blurry sometimes. In case someone breaks in, I need it really accurate. When I go back and play the clips, they show the pictures really good, but when I check the cameras manually, it doesn't show a good picture. Also, if there was any video ever deleted, I'd like a log or a history of it. In the area that I’m living in, there are people breaking into a lot of cars right now. Since having Vivint, I feel a lot better when I'm sleeping.

We always wanted the security, the thermostat, and the doorbell camera from Vivint. We like the service and the cameras are nice to have. However, it’s relying on WiFi to get everything working and every once in a while the WiFi doesn’t want to work since it’s a little slow. Other than that, it's been a satisfactory experience for me.

We had Vivint's security system installed and there were little issues in the beginning. There were few bugs to work out and I had a couple of service guys come out a couple of times and they seemed to have straightened them out. In addition, the installation wasn’t too great, initially. The guy came and I thought I heard him drilling while I was doing other things. I didn’t know he was drilling to my two by four's in my garage and it melted the wires. I got holes in each and every one of them now for about 14 feet. I don’t know why he felt he had to go drill holes to every two by four to run his wiring. You don’t just go in someone’s home and drill holes in some of the two by fours in the garage to put wires through and it was in it somewhere where I can put my tools or stuff, and just hit and break the wire.

A salesman came to our door, right place at the right time! My wife and I had been discussing what type of security we wanted and had come to the conclusion that we were going to go to Best Buy and purchase one of their systems the next day! He was incredibly friendly and explained everything they do and was upfront with all costs. My favorite part was the part where he said my wife would be able to see who is at the door and would no longer be convinced to buy things! The same day we signed the agreement was the same day everything was installed, it's wonderful! We have now learned we have some very hungry greedy raccoons living in our yard as well. Thanks to the outdoor cameras!

Vivint came to my front door three or four months ago. They were very pleasant and informative. The young man that did the installation was a good kid but a little cocky. He opened my refrigerator and he felt like he was at home or like we were his family. But I don't think they're all like that because I've had other technicians here. Other than that, I was pleased with their service. They've been very responsive to any problems that we've had. I also like that I can manage the system remotely.

I was at my mother's house when a Vivint sales rep showed up. He was professional, knew what he was talking about and explained everything really well. She got the system and the sales rep gave me his card. When we moved in down the street from her a couple of days later, we ended up getting the system as well. The installer was quick and thorough. He did so much of the installation then there was one other thing he needed so he came back the very next day. It only took him five minutes to complete it.

We were in a situation where we can use house protection when we're not home. Cole, a nice young man, came to our door and told us about Vivint. He was straightforward and friendly. The service has been great so far. We've had one incident where we didn't wait long enough after we disconnected it to push the button. When we came, the front line went off and we just called right away. All in all, it's been an easy, simple, and satisfactory experience.

The Vivint system is the coolest alarm system that we've had thus far. We can see who's at our door and if somebody rings our doorbell outside the door we can speak to them and that's amazing. It feels like our home is safe. Also, the guy who came out to do the installation was the funniest and coolest installer guy whom I've ever had before. He was super nice, awesome and helpful. He walked us through the process of how he installed everything, gave us instructions on how to use the panel and gave us some tips on the motion detectors. It's good all the way around. Vivint is fantastic.

I had ADT prior to Vivint. I switched because I liked the products that Vivint was offering versus ADT. But when they came out and installed the Vivint system, they disconnected my landline. I had to call them back and have them come out and pull up my line. The guy said that most people don't use landlines anymore so he just assumed that I wasn't using mine and he disconnected it. I told him I use my landline. He came back that same day and got my landline hooked back up. But, the installation went fine. They had to come out and make some adjustments a couple of times but I've never had any issues with anybody who came out. They all came out when they said that they were going to and they were always able to fix whatever issues I had.

I'm absolutely thrilled with my security system. It's super terrific, as a caregiver of 3 disabled family members I do have more peace of mind since its installation. The accuracy and clarity of the video is simply amazing. I can see my home from anywhere and my son loves the doorbell chime.

I'm not too happy with Vivint but I really liked it in the beginning. The fact that they could talk to us is an easy way of knowing if there's trouble in the house because they're talking and you could hear them. But their alarm goes off a lot on its own. Like last night, it was beeping crazy, every 10 minutes, and it beeps loud. And it went off a couple of times and we were just sleeping. We had reported that before, it would say garage doors open so now you get up and you worry, you have to go and check out the house. And nobody broke into the house once you go looking. It's not a pleasure.

A coworker of mine had Vivint and showed me all the cool features on his phone. Then two years later, I got it. I have two thermostats, two interior cameras, one exterior camera and the doorbell camera. I like the feature where everyone has their own pin number for the front door, and when we moved to a new area, we wanted the smart home features where everything is controllable through it. It's a great system and I've had no problems. It's cool how we can add on different switches and outlets and different features.

Vivint redid my security system. They put cameras and a thermostat in my house. Everything has been good, except for one time when my panel went out and it took four weeks for them to send someone to change it. The one they sent to do that was good and super nice though.

I’ve been with Vivint at least three years. The service representative who came to check on system said he upgraded it but nothing’s really changed. He did lower our bill of $5 a month. The package we have includes the notification on each door when it’s open. We also have the motion detector in the living room and the severe weather alert. I would like to be able to have something further back in the house so I could hear it. The rep and I talked about it but it seemed to be very expensive to get anything else put in the back of the house. I’ve talked with ADT and they said they can give me more for the amount of money I’m paying but I know I’m still under contract to Vivint.

We had Vivint before, so we were able to put the component in the same place. The price was a big issue but there were also some advantages to it like we could put it online, so I could look at my phone and tell what the temperature of my thermostats was set at and it was something totally new to us. It even had an emergency button and I was able to get it for my disabled husband. Sometimes, he opens the door not realizing that it hasn't been disarmed yet. Vivint calls very timely, asks if everything is okay and as soon I explain to them what happened, they're good to go. They also have a security password and if I give it to them and my name, we're ready to go as well. They were polite, courteous and always helpful to me. They arrived when they said they would and they didn't take long. Overall, it was a good service and I enjoyed doing business with them. They are reliable and they make me feel safe in my home.

I got a monitor, a doorbell camera, two outdoor cameras, and an inside camera from Vivint. At the beginning, I got a lot of problems like issues with the sensor and my system getting knocked out offline. It took a moment for them to come out because of my schedule. I was glad to get it fixed because it was useless to have a camera and I can't get them to get it to log on to my app to monitor my home when I'm away. It was very inconvenient for me and I was disappointed. When I called and talked to a representative to set the system online remotely, no one had the capability do that. They need to work out some of the glitches, but everything's been good lately and I'm very satisfied.

Worst experience with a company. Faulty equipment. Refused to replace equipment. Paid upfront and equipment didn’t work and they would not replace it. Had a tech out 3x in the first week. Company was not willing to make it right. Terrible on all ends. Offered me $25. Lol. I asked them to pull out all the “brand new” equipment and replace it since I had problems with all of it. They told me no But offered me $25. At that point I set up a cancellation appointment for them to remove the equipment and when they showed up they still tried to fix it instead of removing it. Just not a good experience. Still waiting for my refund.

I love it. Best security system ever. I highly recommend it. Up to Date systems. Friendly please. The installer was very knowledgeable and equipment is very up-to-date. I highly recommend the security system to anyone who is looking to secure their home.

My experience with Vivint is great. I've been with them for some time. They responded when someone tried to break into the home, when my battery was low and when the smoke detector went off. Their response is great and they're doing what they said they would do. They're protecting me and my home. Their customer service is great as well. They answered the phone in a proper manner and were always apt to answer my question. I have recommended them to my niece.

When Vivint initially came out, they were fine even though they set up an appointment and didn't show up. Had we not called in to see what happened, we wouldn't have known. We really like the equipment itself and the service is good, so far, minus us having issues with the doorbell camera. It had to be replaced twice, along with the sensors on the back door. We showed the technician the system that he cancelled but didn’t call and explain why. I would have cancelled my services, but it's not the worst to stay in it though I was threatened with that. The cancellation policy was also worded differently too. The billing and customer service have not been the best at all.

Vivint's sales rep was very good. He's my friend and I got the word about their company from him. I like that I can use the system on my phone. So far, it's all good.

About a week prior to being approached by representatives from Vivint, a neighbor was broken into. So we purchased the service package that includes a sensor for glass in one room, sensors for the garage doors and the front and back doors. They'll make noise whenever they're open. However, we had issues with our phone app about connecting to their app. We've reached out to them about four times now and they said they will help us with the update. But the problem is, we had to pay for the installation of the update which doesn't make sense because we rent the equipment at $50 a month.

I purchased from Vivint the sensor and cameras. Somebody had tried to open our garage door. Now, I can see my kids while I’m washing something in the living room through the toy’s room camera. Plus, I like the doorbell camera as I can see who’s in the front of my door when I’m not here. A family member has Vivint and we met a person who did paperwork. I gave the information to my husband. The installation team was fast. We called them at night and they did everything the same day and I’m grateful for that.

I am very satisfied with my Vivint Smart Home Pro system which makes me feel very secure in my home. The ease with which to use the system is very good and not hard to remember how to activate each step. The camera functions at the door as well as on my cell phone are welcomed added security. Unnecessary steps are thereby eliminated.

First, I really liked the product when it was installed. Everything looked and worked great. However, less than a week after installation the doorbell camera just shut off so we called to have someone out to fix it. The tech never showed up so I had to call in and get transferred multiple times to find out the service call was rescheduled even though nobody told me. Not happy with the product not working less than a week after installation and I'm not happy about the service guy not showing up without calling me. For the price I'm paying ($55 a month), the value just isn't there right now and I hope it is resolved soon.

I had Vivint installed, and I like it overall. However, the Mobile App doesn't work. It always shows a problem with one of the locks, saying it is unlocked, while it is locked. I can never unlock it for people remotely because the App shows it is unlocked already when it isn't. This capability is the primary reason I chose Vivint and now I regret it. I contacted support and they had me uninstall and re-install the app, which I did and it fixed the problem only for a few minutes. I repeated the process and it never worked again. I have tried contacting support and the wait times are always more than 30 mins, which I assume the reason is they are walking people through un-install and re-install process of the apps. They need to do a better job of this, it's not rocket science.

The sales rep who sold us the Vivint system was a pleasant young man. He was helpful, kind and knowledgeable about the product. The package we selected included the console on the wall, the front and back door locks, a glass breakage alarm system, a camera and a thermostat. We had a good salesman and I’m satisfied with the service. The initial installation was fine and then we had some trouble last year so they installed a new panel for us. I was so impressed with the guy that I called Vivint to tell them what an asset they had on their staff. He really cared and wanted to make sure that by the time he left my house we were really happy and satisfied. Prior to the installation of the new panel, I had made up my mind that I wouldn’t be renewing when the expiry rolled around. It was because of the gentleman that came to our house and the way he chose to service us that changed my mind.

I got a panel, door, motion detectors and window sensors from Vivint because I need extra security in my house since I'm usually out. I'm highly satisfied with it. Their installers were very good, but when they came, they told me that I'd get a sign outside of my house and some stickers but I never got them. Their reps are also very good, polite and they help me out right away. I like that as soon as something goes out, I'd get a call from right away. Vivint has a very good response time.

The salesman from Vivint ended up lying to me. He never answered my phone calls. It took almost a week to get a stupid lousy sign. And the installers wouldn't even go above and beyond in getting me the sign and help me out. It was supposed to be zero installation but he charged me a $100 installation. He's got the credit card information and he took it off my credit card. Then all of a sudden, I've had some unauthorized use on my credit card recently and I don't know if it's him or what but I can't get a hold of them. I like their product but they suck. I'm not very happy at all. Vivint’s got a lot of work to do.

I got a Vivint camera and I like to see who’s out there. One day, the camera was checking the guy in my yard and I was at work. I have heard of it and I thought it was my friend. But after I didn’t hear the door open, I checked it a little while later. And I said, "Oh, wait a minute. Hold on. Who’s that guy?" He knew where I would leave my money at and he thought I had money there. I didn’t know who he was, so I called the police. When they came, they caught him around the corner and he was a felon from another state. I got to get one for the back too. Also, we don't like the camera with the light in the doorbell because when I come out and come up to the door and ring the doorbell, once I get the camera on my phone it’s like they already left the door.

I'm very satisfied with Vivint's service so far. I've been with them for six months now and it's a very comfortable feeling knowing that my house is protected. I got them because of the crime in our area right now and the different things that have been going on. I like that I can see what's going on at the house when I'm away and that I'm able to talk through the doorbell instead of going to the door. I also like that both cameras have very clear pictures. Also, Vivint's sales rep was awesome and was very detailed about everything.

I was referred from a neighbor to Vivint. Their installers showed us how to use the system after they installed it. But I had an electrical problem with it. It went out and the cameras didn't come back on the way they're supposed to. It took Vivint a couple of times to get the issue fixed and their agent was once late because he got stuck in another job. But they eventually got it together and since then, the system has been doing exactly what they wanted it to do, so I’m very satisfied. I would recommend them.

My system is good but my front door is not working correctly, you can't lock them from the outside because of the door hold, and they just installed the system and now say they can't do anything with the door.

I really do love my Vivint system. Everything has really been great right up until you try to reach tech support. Once you get them on the phone almost all the techs have been great but the trick is having enough patience to actually get them on the phone. I've sent no less than 20 minutes during multiple calls waiting for a tech. However, during false alarms their monitoring center could not be better and I love the wireless equipment and system.

I love the whole system, but it's too sensitive and I can't get it to work right as it was demonstrated to me. If I can get it to stop giving false alarms, it would be awesome. The customer service is very good. Impressive. The only comment I have is that the doorbell is not working as I had hoped. I'm sure it's just my error, but need to fix it and can't.

All aspects of Vivint are awesome! From the customer service rep, to the installer. The system works great and gives me peace of mind. I am very appreciative of Vivint gives back, who helps families with children diagnosed with intellectual disabilities.

Vivint's salesman walked up to my door and asked me if I had an alarm system. I did not have an alarm system in my house at the time so I was interested in how the whole thing worked. And so, he proceeded to give me a rundown of what it was and he has been great. I’ve had a great experience with Vivint over the few years that I’ve had it installed. It has been smooth sailing other than for the one door lock thing which I got replaced. The batteries had corroded and it wasn't working right so I told them and they sent me a new Campbell handle and I replaced it myself. I also had to do an update on the board but that’s normal with that kind of stuff. The ease and use of the system have been very nice and straightforward and the quality of the signal is great too. I’d have another one installed in a heartbeat if I move and the house doesn't have an alarm system in it.

Vivint had better reviews than ADT on the internet and when I talked to the people at ADT, the rep was trying to not sell ADT by saying, “It's stupid. They're magnets and anybody can open a window and blah, blah, blah.” But when I talked to Vivint’s salesman, he was positive about the company so that helped. I had it installed 10 months ago. The installation was great and the installer was incredibly friendly and on time and professional. The security system is great and everything has been positive although the price was a little high. $5 or $10 cheaper would be good, and it would be better if it was not a two-and-a-half-year contract.

Vivint was referred to me by a co-worker and I am satisfied with what I got from them. My favorite feature is the ability to control everything from a cellphone through the app. I dealt with their sales rep Nick and he’s great. He showed me everything and broke it down. I asked when they’d come by and he said that he’s got guys that got to check in 10 minutes. They were here in 10 minutes and the set of guys who came set everything up in less than two hours instead of four. Everything about my experience with Vivint was fine. The response time from their monitoring office was quick on the few times the alarm’s going off and we love it.

Some time ago, we had a Vivint salesperson knock on the door. I listened to him but I wasn’t totally motivated about getting a security system. Then, one of our friends lost thousands of dollars worth of items and jewelry after their third break-in. So we figured it was time to make a decision. We got to do something because we’re so vulnerable living out in the country and even though we have a few neighbors around, that doesn’t seem to stop the thieves. About the same time, the Vivint's salesman came back and we signed up.

Vivint's customer service is very good. The system is a great product, and the best thing was the garage door opener with the remote app. Two guys came and they were here for a couple of hours, and they put a couple of more signal boosters. I could definitely tell they cared. They tried to do their best to make sure everything was working properly. And it seemed to be working okay, so I'm happy with them.

Broke the wires in my door bell, dropped the wires down behind the brick, so no camera could be installed. Took over $600.00 out of my checking account for equipment that was not complete. I ask them not to take money until the job was complete, but they did anyway. When you buy something at Wal-Mart they don't take your money and give you only part of your purchase and make you wait on the rest until they decide you get the rest. I feel once they got my debit # I was no longer important. I told them to come get the half of equipment that had been installed, and fix my door bell and the holes in my wall from the part that was installed.

I have been with Vivint from 2012 till now and been happy. I had trouble with the equipment and have spent nearly three months trying to get it fixed. Each time I was told someone would call and set up an appointment and this has never happened. My level of frustration is now at mach one. Today I called and asked to cancel due to non-performance. I was told the way they have written the contract that pretty much they can do what they want. I talked to a lawyer and as a courtesy appointment was not charged. However Vivint will not cancel my account and will take me to court and I would have to retain a lawyer.

We love our new home system! We feel safe and secure and we get notified of every little movement around our house. And living in west valley that is a good thing. Cameras are on 24/7 and audio always on point.

Awesome. Love the system. Also, makes me feel safer. I have accidentally set my alarm off twice and they are checking in immediately. Also, love the fact that I can access everything from my phone. It lets me know when anyone is in my yard are even turning around at the road my camera records all of it. I absolutely love it.

Vivint's service is alright. When I call them they really try to solve the problem. They don't just brush me off. However, I was in a five year contract which I didn't like. Putting people on contracts for five years is a bit much. I didn't want to go through the hassle of getting another one, so when it was time to roll over, Vivint left a year off.

I needed to be able to see what's going on inside and outside my house, so I had Vivint install a pad, a doorbell and a couple of cameras. So far, it's been rough. We've had numerous issues like when cameras weren't working and the pads were bad. We had a tech here who spent all day at my house. The last two people who were trying to get the cameras going got them going, but they went out again.

I got motion sensors and cameras from Vivint. The installation was fast and the people who installed it were good. However, I'm not impressed with the system's recording ability since I've had some issues with it. Vivint told me that it's because of the Wi-Fi connection and there's nothing much we can do about it. But they were as helpful as they can be and talked us through the process of correcting the issue over the phone.

One of the salesmen from Vivint came to the house. We already had a security system and he said he can set cameras up in everything so when somebody rings the doorbell, I'd get a ring on my phone, I can see who's at the door and I can talk with them. So, that was an A+ right there. So far, the service has been great. I've talked to people on the phone, they helped us do things because somehow it went offline so we couldn't do anything. They worked hard and finally got us online. It was a very pleasant experience.

I have the Vivint camera as well as the app on my phone. The sales rep who I talked to was really good. The installers came and they were really nice, asked me questions and made sure everything was okay. They also cleaned up after they were done.

My sister had Vivint first and she highly recommended it. I've been with them since June, and so far, their service is good and I'm happy with it. The sales representative was great and very knowledgeable. He explained everything and it was all very clear. Everything was done as he promised. The gentleman who installed it was very knowledgeable as well. He did it in a whole day and did a good job. However, I had an issue with the Space Monkey and had to return it. I've been dealing with it for a month and a half now and I'm waiting for them to return it back. I called customer service to see how the situation is and it's going to take another three weeks before everything gets resolved. Hopefully, they will send it next week. But other than that, everything has been working fine and I recommended Vivint to my neighbor.

We recently got Vivint and included the cameras for extra safety. The problem we have is that when a certain person comes to the house nothing records. Not coming in or leaving. We contacted Vivint and they state they have no idea how that could be happening. Well neither do we. It is your system and we trusted your company/product to keep us safe. Who do we go to then to find out why is this happening? Do we switch companies???

After 2 weeks my install is still not complete. Customer service never gets back to me. I keep calling. The system sometimes detects a Leaf blowing and sometimes misses a person coming in. I do not recommend this service. I do like the phone app.

My mom has Vivint and I’ve also had them for a couple of years now. I have the video camera, door locks, smoke detector, motion detector and window sensor. These features are good and I’m satisfied. Their sales reps were also good, but the last person that was here for a maintenance issue took pretty long. They had to change the panel, and that was the longest time anybody ever took doing. It wasn't a good experience at all. Everything came out well but they can improve on some things.

We love Vivint. We got their alarm system and it's been great. Everything that the installer did was perfect. They did it when they said they were going to do it, and I have no problem whatsoever. With Vivint, I feel very much secured and I recommend it.

I've been with Vivint for at least five years. The sales rep came around and gave me a spiel I couldn’t refuse. He had features that my existing security company didn’t have, like the programmable thermostat that I could access online. Every time they come here, they offer an additional feature that I didn’t have previously. The last time they were here, they replaced the battery on the control panel. And then I have a CO monitor also. They offered it to me and it didn’t cost me any additional. The service has been excellent. During the installation, the installers were efficient, effective and they explained very well what they’re doing. They didn’t leave a mess either. So, I’ve been very happy with them.

My experience with Vivint was fine. I first heard about them from the guys coming through the neighborhood. At that time, I had teenage kids so I went with the package that includes alarm systems, cameras, and glass breakage. I took the thermostat off, eventually. So far, I'm 100% satisfied, even now that my daughter's going to college. Other than being nice, the Vivint Installation Team has been professional when they came to my home. They've done a good job.

I've had Vivint service since two months ago. Included in my package is a doorbell camera and the Alexa. The installation team was a guy and his girlfriend. The girlfriend had just started and he was the one training her. The installation went okay and they showed me how to use it. However, the Alexa hasn’t worked since I got it. I tried to call the person that installed it and they said to call the 1-800 number. I called them and I got sent to this person, that person and then got disconnected. Nobody resolved them so I'm disappointed. They told me that it's too late to cancel their service so I'm paying for a service that I'm not using.

My experience was great with the representative of your company. He is very knowledgeable about your product. And the installation was flawless. There are no wires to be seen anywhere. A perfect installation. Yes I would recommend your company and this product. It’s fun to operate from my phone and is much needed in this day and time.

I've been with Vivint for a few months now. I have the basic security system including some of their doorbell and some window stuff. The installation was good. There were guys that came to our house, helped us set up and tried to figure things out. They had the system installed within a couple of hours. There was something that they had to order so they came back the next day, as soon as it came in. They also came to fix one of our cameras for a service call. The customer service was good, too, even though the hold time was long.

I’ve been with Vivint for about two years now. I’ve had another home security provider before but Vivint’s technologies are better. I’ve got everything done -- interior, exterior surveillance, carbon monoxide, and I’ve got three cameras outside and one camera inside. And I'm satisfied with them. There are times when the software needs an update on the internet but it's pretty good.

I’m going on three years with Vivint and I’m very satisfied. This one is far better than the one I had before because I had a couple of issues with the other one. Vivint has very good service. There’s a customer service anytime I needed something, a little glitch or something and they’d look after me very well. I have no complaints at all. I got a door camera, and heat and cold sensors. At some spot, I also got the self-mirror. It works on the internet where I can check my house from anywhere, and lock and unlock the front door. I would recommend Vivint to a friend.

I've had Vivint for about four years. I got the doorbell camera and the thermostat in the attic for extra added security. All my interactions with Vivint have been great and all my questions were answered by the reps. Once, I had forgotten that I had set the alarm and went back in and it went off. Vivint called me and I let them know that it was an accident. They asked for my password and once I gave them that, they made sure that everything was okay.

I had ADT before and when I talked to a couple of other people, I found out that they paid the same amount I did but they have more stuff in their security system. They got a camera in the house, 2 cameras outside and the doorbell camera. When I tried to call ADT to get more cameras and stuff added to our system, they wanted way more money. So when one of Vivint's sales guys, Dallas, was doing a neighborhood walk-through, we switched to them. He set us up with a deal and he even gave us a discount. The installers came the same night Dallas sold us the system and they did everything well. We got the doorbell camera, glass breakage, window sensors and a camera outside in the backyard.

I’ve had Vivint since June and it's going good. I got the basic features and I’m very satisfied. I've recommended Vivint to other family members and my cousin ended up getting it.

Has anyone out there been unable to have your call answered? Can't get my phone call answered. We have a non-functioning system. I call the # on the panel, # on website, # on brochure. Automated voice recording says experiencing high call volume. I have been on hold as long as 30 minutes various times of the day. I can't reach anyone. Our system is not working but my bills continue. Still no one is answering my call!

To make a long story as short as possible, I was told by the salesman that he was going to get my bill cheaper than the 50 dollars a month that I was currently paying another security company but what he did was double my bill so I am now paying 100 dollars a month. When I reached out 7 times to Vivint after I had learned I was being charged twice what I was told, all I was told was, you signed the contract so the fact that you were mislead is your problem and nothing can be done. WHAT!?! Nothing can be done???? This is scam if there ever was one. I asked to return all the equipment and I would go somewhere else. I did not ask to get it free. I just don't want it. Just take it back. Oh well it's been 30 days so we can't do that either. They can answer to everything you say.

I got my Vivint system put in yesterday. I was going to get the Nest thermostat but the electrician after she completely took off my thermostat and took off the wiring said there was not enough drywall for the nest system so she reconnected my thermostat and after she did that I did not have heat in my house and I thought well it should come on any minute. I gave it a few hours and it still never came on. There was nothing I could do. It's so late at night but at three in the morning it was beyond cold in the house and my children were freezing all night. At three in the morning I had to call Vivint because the heat still had not turned on.

Terrible customer service. I called one day late and they refused to cancel my system. The cameras are horrible. When I'm away from home they take minutes to load the image. The customer service rep just kept giving me her "canned" responses.

There are security, thermostat and doorbell cameras in the service package I got from Vivint and it's been great. When the doorbell wasn't working, somebody came and fixed it, and he was very friendly. It was awesome and everything is good with me. Though one of the sensors in the basement is not working, that's the only problem I have.

The guy that came out to install the Vivint security system was nice. I have their alarm and the cameras, and it's a nice system. Every interaction with every guy that has come out has been a good experience. And I'm very satisfied with the system.

I love everything about Vivint. I got the service package which includes cameras, the Nest, and pretty much everything because I live alone. Their rep was nice and really cool, and he helped me out a bit. The installers were very thorough and nice too. I had a great experience with Vivint and I have no complaints whatsoever. By and large, Vivint was excellent and I'd definitely recommend them to everyone. Their system is the best I’ve seen.

I have Vivint's thermostat monitoring and both the outdoor camera and a doorbell camera so I know who's outside. I like the doorbell camera but it took me a while to get used to talking to someone through it. The first time I had somebody at my door and I wasn’t home, the person could hear me but I couldn’t hear her. I don’t know what was going on and I kept saying I was on my way home. She left after 10 minutes and I never found out who it was. I finally learned how to use that equipment and it's been fine ever since.

My father worked with Vivint with several other people because he's a contractor. He said that Vivint was cool so I decided to get it. The installation was great and we had a nice conversation while the installer was installing things. He led me through all the stuff that he was doing so that I knew what to do if anything happened wrong. The service package that I’ve purchased included the alarm system with window sensors, door sensor, and garage sensor. I use their smartphone features just to set up the alarm and take it off because of the doors that led outside. I also got a carbon monoxide sensor because I have some gas-based stuff and I wanted to know if there was any dangerous gas. Overall, I’m happy with the service and there's only been one time where I couldn't access my smart home stuff. That was a little scary, but once I got back home, it was working.

THIS COMPANY IS HORRIBLE!!! I had the misfortune of buying a home that already had this system installed... Now the doorbell is completely broken (no big deal, I can replace it with one that doesn't completely suck), but what is unbearable is the stupid panel -- I'm not sure how to turn off the system entirely, and although I deactivated service... This thing still beeps uncontrollably at times because it thinks doors are open when they aren't -- the system is total crap... And when you try and get help from their staff, they treat you HORRIBLY!!!

Vivint's salesman came to our door and he was real pleasant. However, he promised a couple of things that didn't happen and that upset me a little bit. He said that the installation, the hardware and everything was free but I ended up getting a mail charging me about $1,000 for the equipment. I tried to call the salesman but I can never get through that number. It's like I've been blocked.

David ** was our salesperson and was very thoughtful considering we had a break-in a few months earlier and also very helpful in explaining the features of the Smart Home system we purchased. The installer Ian, was professional and explained what was necessary to install system. I would definitely recommend Vivint to anyone who wants security and convenience in their home.

Donald ** was my service tech, and he was very professional, and very helpful. He was there to install a Spacemonkey smart drive, and ended up helping me adjust and power my cameras as well. Mr. ** was so helpful that I'd like his actions to be noticed.

I spend a lot of time away from home, and I wanted my home to be protected when I was not there. I needed somebody else watching over my property. Vivint's sales reps were pretty knowledgeable, professional and did what they said they would do. Their customer service has been very professional as well. They were responsive and easy to deal with. The installation went very smoothly and the technician did a great job. He was pretty good and very knowledgeable as well. They have a 24/7 monitoring and there's a person who responds when there's an alarm or some unplanned events. I've had a few accidental false alarms, and they've been pretty responsive. I certainly feel that my home is secure while I'm not there, and even when I'm there.

My husband was the one who decided to go with Vivint. He died six years ago but we’ve had Vivint for about six years before that. We have the doorbell, the camera, and the locks. The thermostat stopped working, but we’re supposed to have that too. I also have the medical alert, which was great when my husband was sick. I haven't any interactions with the reps in years but I called to say we were moving and they were out immediately. I’ve moved twice since then, and I'm glad that I’ve got them because I fall all the time, and a lot of times nobody is at home. Once, I accidentally pushed my medical alert and the team was on the ball. There were about three other companies that tried to get me to go with them and I said no because I don’t want anybody but Vivint. My experience with Vivint has been excellent.

I got four cameras, a monitor and door lock to keep my mom in the house. The sales rep was pretty cool and straightforward. The installers were on time and showed me how it works. Everything was pretty good. It's nice having security.

The sales reps from Vivint were pleasant and helpful. Their installation team was also great. Their service was satisfactory and I will be calling them back to get something that is more cost-effective.

The system that I had from the house that I moved from was handled by a smaller company, so their price was a lot cheaper than Vivint. But I was willing to pay more because with Vivint, I’m controlling everything from my phone and I have access to these cameras and everything from afar. The two companies are polar opposites, from extremely basic to extremely high tech. But Vivint was terrible at getting out here and getting the system installed. I was ready to cancel the entire order because there’s this thing where they have to validate the appointment. I could get on the phone with them to get one scheduled, which is cool, but the problem was they called back three days later and a day or two before the appointment. I don’t answer the phones and I didn’t say I confirmed that appointment. Then they will just cancel the whole appointment and nobody would show up. That happened to me several times and that was a total disaster.

I had some of my yard stuff that was stolen and that got me upset. So, I thought that I needed an alarm. I got the referral from my co-worker who has the Vivint system and he's very happy with it. I've had Vivint for almost two years now. I have their basic package that includes two motion sensors, glass break sensor, doorbell camera and the indoor camera. Having those features made the most sense. I recently bought a home and had my system transferred over. The installation team was good and very patient. I called customer support since the panel had to be replaced three times and they took care of it quickly. I wish that I had Vivint when my kids were young. I like the fact that I can view all angles of my house. So far, their service is perfect and I'm just happy with the whole system.

There were incidents that were happening in the neighborhood. There were a lot of crimes so I decided to put the Vivint system because I need to protect my family. I got the service package with the carbon monoxide and fire alarm, and I also got two outdoor and three indoor cameras. The installer was wonderful and he was very helpful. I’ve had Vivint for two years now but recently, I had issues with the sales reps giving me different prices on equipment. I escalated this to corporate and had them involved and then they fixed the problem. So far, our experience has been excellent after that incident with the sales reps.

A group of Vivint reps was canvassing the neighborhood and they happened to stop by. I'd already been thinking about a security system so we talked and they answered my questions. I decided that having the system was the thing for us to do. I talked to the sales guy and the next morning the crew was there and went right to work and put in the system. Installation went well. So far, I've been very pleased with the service.

We have had two different appointments which resulted in no call no show appointments that were scheduled and confirmed by myself. Our smoke detectors went off and nothing no one was alerted as far as the fire department which we were told they would be contacted. If I am not notified I don't see the value in the product.

The Gentleman that installed my service was great. He was very professional and on time. He explained how to work the new system. He installed the system fast, did not waste time and he answered all of my questions. (Mr. Mark **) He should get a pay raise!

We just built a new home and Vivint was in one of the home shows out here and we wanted increased security. I travel a little for work and having Vivint here when I'm out, is important. The Vivint reps were professional and they did their job well. I purchased a camera, a doorbell cam, and the whole smart home solution. Jessie, from the installation team, was great. He helped us understand how to use it all and made sure it was all hooked up. We had one tripping of the system when the contractor got in here one morning. We weren't expecting him and it was an absolute test run on how the system works and it was great. Overall, Vivint delivered what they said they were going to do.

Every time someone ring the door bell the app on the phone messed up and says fit it in the corner where we can never see who's at the door. Also the on door monitor says loading every day for over an hour and that happens every day so we can't see our cameras at all. Last thing no matter when I call to get help it always says they are having a long wait time which is over 30 min everyday. I really wish I never signed up for this system.

We have had a great experience so far. Our tech was able to tap into our existing door lock and thermostat so I didn't need to buy more things that we already had. We got some of the bare minimum things to start out for now and once we can, we will definitely be adding more to it.

The customer service in speaking with a live person is fantastic. And the service from that rep was a great experience. The rep was detailed in explaining how to work the security pad and what to do with the upgrade.

I can never get anyone on the phone, my system constantly loses connection to monitoring sensors and chimes throughout the night. The technicians, to get them on site takes a week or two each time I had service calls. None of the service calls resolved the issues, I have been experiencing this since April 2017. I bought this house in March 2017 with the system already here from a previous Vivint customer account. I tried to end the service and Vivint says I can't get out until 2019 and that's that or I can pay out the contract, for a crappy system that hardly works... This just not fair, my wife and I cannot get sleep through the night, this is a nightmare, it justs keeps chiming that it can’t talk to devices or sensors, been trying to get someone on the phone for 2 hours now... no luck.

The only thing that Vivint did that did not go well was they installed a different doorbell, one that would connect with the system and it never connected to the system. It never worked. So for several years, until the next guy came out from Vivint, I did not have a doorbell. I didn't call somebody back out right away. I probably went for about a year and a half without a doorbell. Until I finally had to have someone come back out and they replaced the doorbell.

Our experience with Vivint has been good. However, when I tried to allocate something from the phone to lock the house, the phone acted up and would always time out. On the other hand, when I had a low battery on the system, their rep came right away, or we timed it that we can both tie up and he fixed it. He was very good, business-like, professional and he asked me if I needed any refresher. He was also the one who installed our system. Overall, they were very reliable and I was satisfied. We had a few bumps but they resolved it.

Vivint has been awesome. I like their camera system wherein I can see the person behind when the doorbell is ringing. Also, when I close the door, the system says whether the front or back door is open or close. The rep was very good. He explained everything one by one. The installation team was awesome, too. They showed me everything and they did a nice job. No mess. No complaints. I was happy with Vivint's service.

The reps from Vivint were great and really helpful. They explained a lot of the steps so that if I decided to do something later, it would be easy to do it. And that’s something I can always consider if something happens at the back or I might want to add another camera. I really like them. The installation also went really smooth and most of the things they put in were done in under time. We got cameras to watch the driveway and front door. We also got the feature where we can open the garage and it automatically locks at around 11:30 at night.

We had been kicking around the idea of getting a security system for a couple of years but never got around to it. Vivint reps came around our neighborhood and one of our neighbors recommended them to come and see us. They were the first ones that came and showed us their system and it was good. They were very polite and courteous and explained everything fairly well as much as I could understand what was going on and stuff that we needed. We got the doorbell camera, the inside camera, and the window breakage. They installed it the same day we purchased it. They were here until almost 10:00 at night, which was a little long. But I'm glad they did, and they didn't install something and then say, "We've got to come back the next day," because I work. They were very professional, cleaned up after themselves and did a good job.

Talking with the Vivint salesman wasn't a hard conversation because I told him I wanted their system but he was still really pushy about walking me through the demo videos. I had to explain to him he had the sale and I just wanted to know the pricing but he still kept going. Vivint should be a bit less pushy on the sale and maybe make the referral process a bit easier. It's pretty hard when you set up the referral for your neighbors, and it was difficult to get my credit. Other than that, the installers were great and I like the doorbell camera and the outside cameras.

Vivint representatives came around door-to-door. One rep came in and he showed me what we could have and how it all worked. He gave me some prices. We got the doorbell camera and the camera indoors, all windows and doors. My husband works away a lot so I'm by myself with two kids. So having the extra added safety is something that I like. Also, for the small business that I have, I use my door lock quite often to let people in to be able to pick up their items and I can also see them. It was great. I'm satisfied.

I had the best sales (Aaro) person ever. Kind, patient, informative and professional. My installers were great! They thoroughly explained everything to me. Had my installation completed in a very reasonable time. My installers worked well alone great and great together.

The install reps were very nice. They explained everything prior to leaving. I really like how easy it is - I feel safe now. The camera is great because I can look at it anytime. I would recommend Vivint to everybody.

A friend of mine at work told me about Vivint. I got to talk to a Vivint sales rep who was nice, very knowledgeable and explained everything in detail. I had asked him about the Nest if that was included and everything. He told me that that would be a separate thing that I had to pay for separately and that it was not included with my other stuff. We wanted some time to think about it and I've lost his card so I couldn't call him back. We ended up doing everything over the phone. We got an appointment and he came right back. We made sure that he got credit for everything.

When I started with Vivint, I didn't need to have them connected to the phone. The other security system we had was connected to the phone. If the phone dies out, then the alarm system dies out. The Vivint sales rep treated me very well, and even the ones who contact me if the alarm goes off. Then the installation was excellent except that the installer was about half an hour late. But he must have gotten a call because he stayed out for about 15 minutes. Vivint is very responsible and I'm very satisfied with their service.

We had ADT at the time and someone from Vivint stopped by and talked to us about their plan and it seemed like a better one, so we went with them. We had a good experience with the installation too. It didn’t take their team long. We have the windows and doors protected and got the motion detector. We've had Vivint for three years and so far, we love their service. As a matter of fact, they sent a representative here a couple of weeks before the hurricane in Florida to check and see how we were doing with our system and if we were having any problems. He was very professional, knowledgeable and nice. He also showed us features like the doorbell camera. But because it’s hard to afford everything that's in, we told him that we’d take a look at that and see if we felt we could afford it later on. He also set up our phones so that we can see if our system is armed or not when we’re not at home. So far, it’s been a very positive experience.

I got home security, home monitoring and my thermostat from Vivint. When the sales reps were in my house, they were super professional. They promised the world and under delivered just as every salesperson does. I run a roofing company and I get it. I just believe that when you promise something, it should get delivered. I had to call my rep six times just to get my letter for my insurance discount, which is embarrassing and very frustrating. I don't have time to waste in a day. You'd think when you're spending a thousand dollars a year on something, you'd be taken care of a little bit better. Plus, dealing with Vivint's customer service is worse than dealing with the product.

We've been with Vivint for around seven years 'cause we go in 21st street. We got the alarm system with break glass from Vivint. The sales rep was all right and the installation went well. We had a good experience with Vivint and I was very satisfied. I'd recommend them to a friend.

My new system has been having problems. It will reboot itself frequently and last Thursday to make an appointment for someone to come fix it and some it and still haven't even heard back. This is a costly system and I am not pleased to be paying and it not functioning correctly.

I made the decision to use Vivint and haven't regret my decision. The tech was very professional. He explained step by step on how to make my system work. He was on time, cleaned up after himself. I would recommend Vivint to anyone looking for alarm system.

We have been Vivint customers for more than 3 years. We have it in 3 homes in two states. It is fine until you have a problem and need a tech to come out. We found out that they rigged our system using some parts from our old system and some of theirs. They installed a transformer in the attic because it was easier for them. They disconnected the a/c to the back up battery system but used it anyway. Their response time to come fix it was 13 days! Not a viable security system when they can't come out and fix it.

When we bought the house, Vivint came with it and our son has the same so he was familiar with it and he helped us through the initial stage. We’ve been in our home for three months and it's the first time we've had an alarm system so we’re novices at this but we're very happy with it. When the sales reps came in, some of the stuff was outdated so they replaced and updated them and everything was A-Okay. The thermostat, the sump pump, as well as the alarms for our garage doors and windows are included in the package. The app on our phones is wonderful and we like it. We run it and we could let people in, lock the door behind them and then, we put the security on. Vivint's security system is great and efficient and we're very pleased.

I was in the market and Vivint was running a good promotion at the time so I purchased their service package. So far, their service is good and everyone has been good as well. The installation team was very professional, they worked fast and cleaned after themselves. However, I'm not always thrilled with their price and it's more than what I wanted to pay. I'm not a big contract fan too. I thought I was in 36 months and ended up being 42 months. But, lesson learned as I first heard of the Vivint system. Now, there's a lot of stuff on the market where I don't have to sign a contract and I can get the same features for a lot less. So, when my contract ends in March, I'm going to have to do some shopping around and then see if Vivint can match it. Nevertheless, the people at Vivint were very professional and did what they told me they were going to do and that was honest.

The sales rep represented himself as having connections with Vivint and also with AT&T and DirecTV, and promised that he could offer us an improved package that included our existing DirecTV and AT&T landline and internet and Vivint for less money than what we were paying at the time without Vivint. And that didn't happen. He was only able to provide just a small portion of the discounts that he thought he could do. But the technician was quite good and knew exactly what to do. He did a good installation. He gave us a little bit of training on how to utilize the system best. At my age I probably could have stood two or three times as much but he gave us what he could within the time available.

We bought the camera, the door, the online access through my phone which they never set up on our computer, a CO2 and cameras in the backyard from Vivint. The sales rep was good and he talked his way through a lot of stuff which I researched online about adding a nest to our existing insurance. The website says that it works well with Vivint but he said we’re not going to use that and I can take it back to the store. I didn’t like the comment but we went with it anyway. It took two days to get the installations into our house because we had someone who was green and had issues. The camera was not set up properly and somebody had to come out and fix that. They seemed to be working okay since then but that was way too long.

My brother in Georgia had a Vivint system and I did a garage door, windows, motion sensors and cameras. I have always wanted a camera inside to watch my doggie and security outside. Their sale representative was fine. He was the same one that helped my brother. Also, every installation person that came was great. I am a hundred percent satisfied with the service. I would like to get more cameras but the system doesn't hold more than four cameras at a time. Overall, though, the product is great and so is the service. I always speak to people that are very knowledgeable and they seem to help me.

Excellent job, great equipment. Best alarm service and equipment I had for any alarm service. You can't go wrong with this company. Would definitely recommend to a friend. The technician was friendly and cleaned up, you can't tell he was ever there. Excellent work.

I’ve been a customer of Vivint for years. I go out of town a lot and leave my wife at home so I want to make sure she is safe. I got the alarm system where I can control the locks and stuff with my phone. Customer service is decent enough but we're so far north that there’s nobody up here to service us. We would wait forever for an actual human being to get a service. Other than that, the alarm system is easy to use.

Vivint's service is good, but a little expensive. They're responsive, helpful and most of the products seemed good. I live by myself and I was looking into home automation, an internet monitoring service where you could control lights and thermostats from the web. Vivint had that and they came along at the right time. I got the alarm monitoring services, the thermostat, and the door lock. Their reps were very pleasant on the phone. They helped as much as they can with strange issues and they always got back to me if they had to ask somebody else for answers. On the other hand, their installers have been very professional and friendly. I find their phone services good but there's a bit longer waits in the last couple of years than when I first got them. I suppose it goes with getting more customers. Nevertheless, I'm happy with Vivint.

The installation team from Vivint was fine. They were polite, courteous and was able to answer my questions. I’m happy with Vivint and I would recommend them.

I learned about Vivint from a coworker who uses it. I live in Orlando, Florida and I have to have an alarm here. I have cameras, alarm, thermometer, and motion sensors. The Vivint sales rep was very pleasant, helpful and knew their products. Michael, the installer, was kind, fast and appropriate. He called me and asked if he could come early which was awesome. They have a high-quality service and product. I feel safe and I'm completely satisfied with Vivint.

I was pleased with the installation. Only we could not get the large garage door sensor because their system was not compatible. I found this to be very disappointing as our garage door opener is only 1.5 years old. They should have a more updated system.

I started with Vivint years ago and it’s really irritating me lately. The battery of the fire alarm keeps going off and I keep replacing them. It has that incessant beeping sound so I don’t know what I’ve done wrong and it’s really annoying. I had an issue with my camera before and they replaced it so that was fine. I’m still waiting for the return label for the other one and it’s been sitting here on my desk for months.

Vivint came to the door, soliciting, and my experience with the rep as well as the installation was good. Their monitor thing is good and we have the carbon monoxide and the smoke alarm. We are happy with their system.

Vivint's salesman was very friendly and informative. We enjoyed him. We got the basic package with a camera and a thermostat. We needed an alarm system in our home. Plus, I have the kids, so if I'm not at home, I like the option that I can check on them when I'm not right there. We've been with them for a month and everything is great. I forgot my password on the very first day and they helped me out. We've had a great experience with them.