Vivint Reviews

The tech was excellent, the camera, equipment not. The camera is initiated by motion, so a night bug can turn it on, but a person walking into the yard is not detected by the camera. Not happy! There are other products out there for less and provide better security. The sales people in the store really did a number on us. Disappointed with Best Buy to allow such selling tactics.

Someone from Vivint came to the house and made a presentation and I bought it. I like to have the camera so I picked it. When it didn't work, they replaced it. Other than that I got the basic stuff, and I also got the remote. The Vivint installation team was knowledgeable and courteous. They're a little bit pushy on the presentation but I looked past that. I can't set the camera because of my internet service but I'm working on that. I've also had a couple of issues with the front door. I had to change the battery. I do have a door lock on the front door. Recently, it just went off for no reason. We never figured out why on that. As far as know I everything's working all right. I use my phone to arm and disarm when we're away. I'm disarming it several times. I had not armed it here lately. They've all been good. I'm satisfied with it.

A salesman from Vivint came at the door and we bought a simple security alarm system from him. He was very knowledgeable, open and friendly. They are easy to contact and the installation team was courteous. They showed us how to use the alarm and they were great. They're also professional and done a good job. My husband sometimes goes fishing and then I'm all by myself. With the new security system, I feel more comfortable now. I like that there's security if anybody breaks in, then the police get called or I get called or whichever.

The installer was fast and professional and everyone that I had contact with concerning the security system was the same. I can't believe how much stress this is taken off of me. Now if my autistic grandchild gets out of the house I hear him and can get there before he's made the Mad Dash! I was very surprised last night when the power went out and the backup battery took over! I got a message saying don't worry you are still protected for a few hours. I felt so secure that we all just went to sleep without a worry!

The overall concept of the devices is great, however they rarely function properly. Only had the system for less than a month now and we have had numerous issues. Mainly with the Vivint app. It will not control the thermostat like it was supposed to. Also the thermostat will adjust itself at times and will not allow you to change the temperature back. We called customer support and they said it's an issue with the software and we just have to wait for the update to come out. Also now the door lock will not lock or unlock using the keypad. It's an ok system. Just has a lot of technical issues that really don't make it as convenient as it's supposed to be.

Very pleased with Security System. Re: NEST Thermostat. Got too much stupid stuff on it. Tech supports for the NEST are as stupid as hammers. No idea how to operate thermostat. Dump NEST and start again. That is why I am having it removed.

A Vivint sales rep came by my house and the offer was reasonable. The pricing was better than the other things that I looked at. I liked the accessibility and it's really easy to use. For the most part, I've had great interactions with the sales reps and the installation team was fantastic as well. My only issue has been in the follow-up with getting things fixed. I actually have two accounts with Vivint, a commercial and a residential account. From a residential standpoint, they're absolutely perfect. The only downside has been from a commercial standpoint. I found out when they first created the residential, they definitely had some bumps too. They've been working on the commercial side and it's been getting better.

We have the alarm system from Vivint and it's been excellent so far. A couple of times the alarm went off accidentally but they notified us right away, so that's good. Everybody at Vivint has always been super nice and the technicians were really good. The system is great and they have a pretty professional service.

I have been more than happy so far with this service, thank you, and the sales representative and the installation crew was very helpful and I had one accidental alarm and need to review the yes, no cancellation procedure. Thanks.

This company does not allow cancellation of a contract for their home security systems, even if the security system is attached to a house that ends up in foreclosure. Really? You expect me to keep making payments on security service on a house I don't even own anymore? I tried to find someone to take over my contract (ads on Craigslist and asking co-workers), but at $70 a month and a no cancellation policy, other people were obviously smarter than me when it came to trusting this company.

We needed a security and alarm system for when we weren't around or if we were home. Vivint gave us the best options for what we needed and that's why we picked their alarm service. The reps came to the house and they explained everything. Their installation was when it was said it was going to be. It took less time than I thought. The installers were very knowledgeable. They showed me how the system worked. I felt very comfortable with the whole thing. I would recommend Vivint for an alarm system. However, we wanted to get their solar panel service but they didn't get back to us on that. We were disappointed by that.

I have kids and I wanted to make sure that there was security when I wasn't home so I purchased Vivint’s service package that included their security feature. Their sales reps have all been fine. I’ve talked to them several times and we’ve never had any misunderstanding. The installation team was clean, knowledgeable, and fast with the job too. I've had Vivint for so long and it's been an easy and nice experience.

Works great. Love the outside cameras and phone app. Control panel is very easy to use. Don't have to go to school to operate the control panel. No bulky system boxes in the closet either. ADT too hard to check sensor problems. No need to have landline phone.

The guy that came to hook up our security system was helpful and very informative!! He provided great customer service and we love our security system. My son has Autism and this gives me a lot more peace of mind. Thank you!!

Vivint took over the previous security system company that we had before. Now, we have the house security with the fobs. One time the system was unplugged and the battery was low. Their customer service called and told me what to do and checked it all out. We’ve upgraded once since we’ve had it.The people who came were informative and we’ve had good luck with them. Everything was okay and we’re satisfied.

I have more peace of mind since having Vivint and it seems to be a good system. Also, I've had good experiences with their representatives with any interaction I've had with them. The technicians were professional and courteous as well.

When I renewed with Vivint, a person had offered to provide a security system for me at a very low price. And when a gentleman came out to install that, there was a little miscommunication that he wasn’t aware of and he was gonna replace my keypad. I told the installer that was what we had agreed on and he told me he’d go back and talk to Vivint but the people at the field never got back to me on that. The people at their office are easy to get a hold of though.

Thanks Vivint for the great work on making our lives easier. I didn't have security system before. Now, I feel in control of my own house. It's not only the safety, it's the smartness of my home that my wife and kids love the most.

I have caught my salesman in 2 lies, first about being able to cancel within a week and 2nd by saying separate internet connection is not needed. When I called in, a rep was very rude, will not tell me his name, said he will not allow a customer to leave him a bad review on the internet. I wish I had never installed.

I am happy with your response to our issues. Thank you

We just began Service with Vivint 2 weeks ago and our doorbell camera isn't working properly in the evening when I feel it is needed the most. I have called 4 times now. They are finally going to send a technician out but I have to wait an additional week for that to occur. When we agreed to have it installed you had a technician at our house within 30 minutes. I am extremely disappointed and don't believe I should have to pay for this month's service since it isn't actually working.

I am pleased with this new system. I gentleman who installed the alarm system was very professional, patience, helpful and took the time to make sure that I knew how to work the system even though it was late. In the future when you send a salesman make sure that when the customer wants to wait a few days, don't push to make it seem like it's now or never.

Good system. Josh was great in providing service. He promised $100 for a referral that turned into a sale. No sign of that payment but all else above average. Easy to use and understand. Equipment installed quickly and professionally in home built in 1948. Camera view are perfect.

I got Vivint's security, cameras and automatic door locks. I have lovely neighbors and there's a meth house behind me. I've had a very good experience with Vivint but on the other hand, they don’t come up here that often even though I see a lot of Vivint signs around the community so, it's very difficult when I need a service call. There's an instance when we were having problems with our panel and we waited several weeks for somebody to come which isn't a great customer service. They charged me $35 for a service call I have to wait for three weeks. It was their equipment that was faulty and I'm paying for them to come out. Dish Network did not charge me for a service call fee when they came out to fix an issue.

An agent called us and asked for an appointment, and then a few years ago, they called us and offered all the speakers and everything for when somebody opens your door. We didn't have that before, so I told my husband I felt we needed to change. I liked that better because of the service they offered. I liked the loud speakers and the signals that we'd get from the device that gets gas smell in our house. Then when it started beeping as it was old, they replaced it. They called and said they were coming, and they did it one time. The man who came over was very nice, too. Anytime Vivint has had to call me, it's been some reason that I did because I haven't had any other problems. I appreciate that Vivint was very kind about it and that they were patient with me. I am very satisfied, and I would recommend Vivint.

The Vivint sales reps did alright but I would've liked to know more about what happens during alarms and if there is a break-in because it seemed like there isn’t much of anything done except the alarm goes off and they call here to see what’s going on and I don’t know if the police is even notified. I've got a motion sensor at my house that when they first put it in had a red light on it. I complained about it continuously and I don’t know if it works or not because the little light is gone whenever it’s activated. They’ve been to the house multiple times and had put batteries in it, which is nice, although it cost me another two years of contract just to have them put these freaking batteries in.

Some of my neighbors in the neighborhood I had moved into were already using Vivint and they were telling me they're cheaper and how they don't have any issues with them so I switched from ADT to Vivint. I'm on military lease. My mother had more interaction with the sales reps than I had so I only had one thing that I didn't really like because the storm came through and blew my front door open so they had to contact her but everything turned out great. The installation team was surprisingly fast and I was very pleased with it. So far, so good.

I've been with Vivint since 2012. When I call for service, they come promptly and the technical support is good. They are also friendly. However, in the past few months, I've been aggravated and I'm thinking of terminating the contract with them based on a promise they made and didn't follow through with. It's hard to get anything in compliance about it. I asked to cancel the camera service a few months ago and have been told by the rep that they would lower my monthly fee from $50 to $40 and nothing has been changed at all. Every time I call they are not available or they put me on hold and then it's disconnected. It's bad and not right.

We had ADT before and we weren't satisfied. And so, we changed to Vivint. I haven’t had any problems with them. We seldom set the security system because there's always someone here 24/7 but we're satisfied with their service. The reps came out and changed the batteries and they were very knowledgeable and friendly.

The sales guy and installers were good. The only issue I've run into is I've been trying to get a hold of them lately and I just can't. I am in the process of moving and I'm trying to find out if how much or how long I'm still under contract for or if I can take it with me. I usually contact the customer service in the evening and I'm on hold for 20 or 25 minutes and that's when I hang up. I could do it in the daytime and it probably works better but I work. But Vivint's service is good so far and I like it.

I am extremely pleased with the service that we have been receiving right from the initial sales, installation and on-going customer support. No complaints whatsoever. Each and every time your service staff were to arrive, they appeared right on time. And I have found that to not be the norm with other companies. Your people can be counted on!

The installer do not do what they say. They will leave your home unprotected and the company customers service department are rude and only care about selling the product. Not helping with any issues. On top of all that the mobile app don't work that good. Keep forcing a close. Hard to see playback in widescreen.

I have several Vivint units. The alarm was the first thing and the last items I added were the two cameras that are out in the back in a shed that I have rabbits in. They’re aimed at the doors. One is a walk-through door, one is an overhead door. I also have a panel here that sets the alarm every night when I go to bed. Plus, all of the lower windows in my house are on magnetic alarms. So, if somebody opens one of my windows, it’ll set it off. Sometimes the alarm’s set and I get up, open the door and set the alarm off. They’d call every time and ask me if everything’s okay. It’s just silly me but I think I’ve earned the right because I’m 76 years old. Then they say, “As long as everything’s good, we’re okay. We’ll just put it down as a false alarm.”

Vivint is there when I need them so I'm very happy with the service and the technicians were very courteous. I lost my husband last December and so the security is fantastic.

I'm very satisfied with the process of installation. It was installed the same day I signed up with Vivint. The technician was friendly and polite. She was able to show me how the system work with ease. She was able to answer all the questions I had.

A door-to-door guy from Vivint came by. He was okay and I bought the system. My experience with the installation team was okay, too. I have more peace of mind with Vivint and the system works well. I don't have to worry about it. I would recommend the company.

My keypad has been fixed and everything is working great together. I've had no false alarms, and my family finds everything very user friendly.

We enjoy our new system! We were able to use our system a couple of times as someone rang the doorbell. It was pretty cool speaking to them while we were out of town. I am still waiting for my stickers for windows that weren't left behind by the tech. Manager is supposed to get these in the mail.

Mark the service and installation technician provided great and efficient service and I am looking forward to spreading the news about my advanced security system. Customer service is very important to me as I am in the retail business. Kudos to your personal and their customer service skills.

We started with Vivint in 2009 and our security packaged includes the breaking of glass and smoke alarms. Vivint is an excellent company and every interaction I've had with them has been very good. They’re very knowledgeable and helpful in terms of working with problems. When there was a malfunctioning piece of equipment a year ago, they stuck with me in getting the equipment changed. Even though it was a long difficult process, I liked the aspect of that kind of care.

First contact - sales rep Aaron very professional and helpful = came right to the point. Our install person, Cabe, was very efficient and proficient and a delightful person - very well organized and did the install quickly. The value of what we are getting with this system is very reasonable. I feel very comfortable and safe with it and would definitely recommend it to others.

My husband and I are very happy and satisfied with our 1st and new Smart Home Security System. I sleep so much better knowing my house is alert! And Stew was beyond helpful and well educated when explaining the system to us.

My experience with Vivint was good. The associate was well knowledgeable about the merchandise and explained how it works. He answered all of the questions I had with no problem. He even went into detail on a lot of things I could do. He even had no problem getting an installer to come by and set it up the same day. I would highly recommend you guys to friends and family.

A sales rep came through our neighborhood. I was very interested in the system. Agreed to purchase what he described as a 2-year term contract. We are moving, unable to take the service with us. I called to cancel, but they informed me that I really purchased a 5-year contract. The sales rep mislead me to earn his commission and now it will cost $3000 to get out of the contract. I would NEVER have purchased a contract knowing it was 5 years given the fact that we are renting. Crew came in that night to install the units. The installers never installed the thermostat unit correctly and eventually had to remove it from the wall and use the old system. Also, the keypad door lock is a great idea, until the battery drops below 40% charge. You can't unlock the door through the app, they can't unlock the door through their system. I'm not at all pleased am looking into pursuing other options to get out of my contract.

These guys use a door-to-door sales technique that has our entire neighborhood upset. Late visits, after 9:00 pm, walking into homes uninvited, and in our case, refusing to get off the property even when asked. This isn't normal high pressure sales. It crosses over unethical and into the illegal.

Disappointed that Best Buy allowed this company to push their product. Jeep was broke into right in front of camera that doesn't work between 12-5a.m. Same results after tech serviced. You pay $50 mos to watch live view and occasional clips of your things. It's luck of the draw whether you capture a theft. BTW, was told I only had to pay 3 mos and could have the service for life. That's only if you don't have any problems, I found out. If you need help, that's $190 hr.

I'm very happy with my home security system. It's easy to sleep at night when I know that my family is safe and secure. Having a home security system just really provides a feeling of safety. The ease of being able to control it from my phone is awesome too!! The installation was professional and the gentlemen were very kind. All around pleased. Keep up the great work!!!

Reps were very reliable, knowledgeable and pleasant most of the time. I've only had one bad experience and that's when I was changing my outdated panel and I had a broken camera. I wasn't really happy speaking with people because they want me to talk to this person, then I had to talk to this person. It was a runaround for a little bit. But they got things straightened out. Also, the guys that came out to install the equipment were very nice and helpful.

We switched over to Vivint from a previous security company and they've been the security in our home for quite a number of years. They seemed knowledgeable during interactions and we're taken cared of in a businesslike manner. We haven’t had any break-ins or problems yet but the alarm on the hallway works fine and it's been taken cared of. A place would be contacted automatically if there was a problem. There was a replacement on some of the electronics a few years back and it was done efficiently. Everything has been fine since.

The system have works. You can't speak thru the system. It works when it wants to from your phone. That's my whole reason for getting it. But I do like how I can open my door when I'm not home. But it's ok and I think we pay too much a month for this.

I'm very happy with Vivint especially if I have an issue. When I call up the 800 number, they're always good. Vivint is not cheap compared to comparable alarm systems. If you want a burglar and a fire alarm, you typically don’t pay $70 a month for it. It's usually much less. The one that I have in Philadelphia is 25 but it also doesn’t have a cell signal and it doesn’t control the thermostat. There are things that come automatically that you might not elect to do. I need that cell features for some concerns and you have to pay for that cell service. They may have another product that doesn’t have cell service but that was the one I bought.

One of the Vivint reps came to our door and we got everything from him - four cameras, counting one at the door, all the wireless sensors for the doors and the garage, then the existing wired contacts we used to integrate into the system. It’s got a Carbon Monoxide Detector and smoke detectors. It also has a Smart Panel where I can control the system with my phone and it has a Smart Thermostat as well. I was in the security industry for many years and, to me, those things are important. It isn’t just about security, it’s also about being safe.

I have been disappointed with the service since day one and when I call to try and cancel the service before ten days of activation they tell me I'm stuck with the service or get someone to buy me out at $1100 and I had a legitimate complaint. Definitely will not cosign this mess. Still waiting for my Vivint sign in my yard!!!

One of my family members got Vivint and I ended up getting the same package they had. I wanted the full alarm for my front door so I could see who's outside. But things didn't go smooth all around and they're still working on it. After they sell the service, they don't really care. They also want to charge for them to come out to fix anything and it takes a long time to get a resolution. Vivint is the worst.

We've been with Vivint for years. Their representatives were always very polite and helpful. Their technicians were always very good. We've never had any troubles and we're always very happy with our product. It's user friendly and the panel is easy. Nothing is super complicated.

Sales guy (Felix) and tech (Andras) were absolutely great. We did have to have Andras come back three times after installation because the panel needed to be in a better spot, the doorbell, and the thermostat. Now, I don't know if it's coincidence or not but my (literally) brand new a/c unit started freezing the day after installation. I don't believe that the thermostat installed by Vivint works correctly - even after he came back to check it. The app doesn't match the temp on the panel ever. So now I've had to call an HVAC tech out. The panel itself goes offline more times than I would have expected for a brand new piece of equipment.

All is well once a programming error was corrected that caused several false alarms. I have been unsuccessful in setting my thermostat and it staying at that setting. Something (unknown at this point) is causing it to revert to another lower cooling temp.

I have not had a worse system in my life. False notifications all day 15-20 times per day or no notification when known events were happening. I will never recommend your system to anyone. Sales and install people were great. Knowledgeable, informative, and personable is how I would describe every member of your team that came to my home. My complaint is with your system itself, not your people.

We had Vivint and when we bought another house, we just transferred the Vivint stuff over here. That was three years ago, reps came to the door and we upgraded a little bit. My wife decided on the features. We have the windows, doors, motion sensor and a sound sensor for when the window is broken. The services has been good. We just had one little problem with the heat. One of the sensors fell off our sliding glass door because it got a little warm. When we had a couple things fell off like that and won’t work, the installer came back out and fixed it. He was a nice guy. So far, no problems. We're okay.

We got Vivint's minimum package and they've been giving us little bonuses for free when we renew our contract over time in 8 years, which has been very nice. One of the things they installed initially was a motion sensor which kept on going off and I couldn’t figure out why. Then they explained to me that it was the cats because they would jump off on the table. They shut the motion sensor down from their own office and we’ve been as happy as could be ever since. I have the app on my smartphone and it's a wonderful thing. If the alarm goes off, we can see what happened. And also, I usually hear from Vivint within seconds so their response times are unbelievably good. They’re the greatest and right on the stick.

Doorbell camera: Keeps going offline. I have rebooted it and checked what I can but it keeps going offline. Getting frustrated with this system already. I have read that it may be because of my wifi or Internet connection. But I was to understand that this did not work off our home wifi at all, so that tells me the salesman lied to me about that after I specifically told him I did not need anything else drawing off our wifi...

Vivint came at a good time and they seemed to offer a lot for the money. We didn’t have a security service and were talking about having one. We went ahead with them and have had nothing but a good experience. The reps have been great. They got the installation done quickly and taught us how to use the system. We’ve always had really good help when we called or when we can’t figure out something. We’re very happy with them.

I was with ADT then, but when Vivint offered more than ADT did, so I went with them. The rep that I talked to was very knowledgeable and had a good presentation. The installers were also very professional and prompt. I've called Vivint for a couple of technical support problems like changing batteries in some of the sensors, and I've had the police and fire department come. I was changing the CO2 battery because I got a beep, and I didn't know I was supposed to call Vivint first. I just unplugged the unit, and they were trying to call me but my cellphone was upstairs. They probably thought I was asphyxiated from the CO2, so they came. Being a customer for over five years, I have been satisfied with Vivint and I would recommend them.

I switched to the Vivint system in May from a very well known provider that I had been a customer with for the last 8 years. It wasn't until I switched that my former provider offered me comparable equipment and additional services that were provided upfront with Vivint. Needless to say, I still switched providers and went with the company that offered the upgrades instead of waiting for me to call and ask. All of the people that we worked with from the service representative that convinced us to change to the installation team were very professional and courteous. The equipment provides us exactly what we were hoping for with the enhanced features. So far my family and I have been satisfied with the products, services and app access that Vivint offers.

Great service. Thanks for everything! I am enjoying my home system. I feel such comfort and safety knowing my new home is secure. I will definitely recommend your services to friends and neighbors. It's the best service ever! Thank you! Thank you!

I needed to keep my small children safe and the Vivint sales reps were very knowledgeable and not pushy, which is nice. I got their SkyControl panel, two cameras, two glass breaks and two fire smoke detectors. I got a good rate from them and their people are always on top of things. They’re also polite, helpful and they provide an excellent customer service. I don’t have any issues with the hardware either. I’ve had a great experience with Vivint.

We've had Vivint for years. They were just in our neighborhood at the time that we got it so we thought we'd give them a try. Their sales representatives were really nice and young men. We had a break in before so we got their service package that includes window breakage, doors locks, fire and police coverage. It's been really good and working out fine and there's someone to help anytime there's a problem. We moved from the house where we got it and they transferred all of our equipment to the home that we bought and we're happy to know that our price will never increase. It was wonderful and everything is good. I would recommend them, they're always knowledgeable.

PLEASE STAY AWAY FROM THIS COMPANY! Nothing but lies. I was told my system would be removed and transferred to my new house and ALL holes repaired. What I got was an incomplete, uninstall job. Holes left everywhere! Wires hanging out my door bell. I was LIED to. When I call back I am told, "We don't do repairs." Well the so called customer service representative said and I quote, "All technicians carry plaster to fix holes and will even paint it, you have it ready..."

This is the worst company to deal with. Car was broken into (I have cameras pointing right at the car). They don't have the footage... Their equipment failed which caused the system not to record. I requested my service be cancelled and even offered to send all equipment back including the cameras they made me pay for. The customer service came back on the phone and said they suggest I sign up for a 48 month contract and get 2 months free... excuse me? Did you not hear what I said? ...LOL. I cancelled my card because I refuse to pay for a service that does not work. If you are thinking about Vivint... think again. They have the worst service I have ever experienced.

We’ve been a Vivint customer for six years. The installer was very capable and knowledgeable. We have the motion detection and the temperature detector that notifies us when it gets below a certain point. When there had been alarms gone off, they’ve been dealt with very promptly. The overall service has been everything we expected and had wanted. We are completely satisfied with the service which is why we stuck with it so long.

I've been with Vivint for four years and they've given me a lot of equipment. When I signed with them, they gave me a camera, wireless locks, a thermostat that I could control and the panel. They also gave me sensors for the back door, front door and a few windows. When I renewed my contract about a year and a half ago, they gave me all the window sensors, two more cameras, another door lock for the garage and its garage door opener. They also lowered my payment.

And why in the world would Vivint give their customers a router that has a pre-programmed wireless security and won't let a customer change it to further secure their wireless network? We just had our home security system installed. They added another router Linksys E1200 set as AP (access point) to our network. Main router <--> Linksys E1200 (with vivint modified software) -- Vivint Smart Drive

Vivint came door-to-door when we moved into our house, which was in a brand new area. We got the security system and a thermometer. I was around when the installation team was putting the system in four years ago and they were great. They explained everything and did what they were supposed to do. There have been a few times where it’s taken us about half an hour to explain a situation and they have been rather slow or they didn’t understand or else they didn’t know what we were talking about. It could have been somebody who was very novice on the phone. It all usually gets straightened out one way or the other. Most of the time it’s the thermostat, more than anything else, that we have problems with, but the guy came out one day and finally fixed it. I would definitely pass them on to the people I know if they were interested in getting a security system.

I have been with Vivint for five years. After my three year agreement was up, my wife renewed to get a $20 discount per month. Well, now I want to upgrade my system. Not possible unless I pay over $1000. Why I couldn't get an upgraded system and go back to the $78 a month I was paying before, I don't know. So, I asked to cancel. I can't do that without paying for the remainder of my agreement, which is over $1000 as well. My neighbor got Vivint a few months ago, and got three cameras, a doorbell and more and pays about $100 a month. Why can't I just do that???? My three year term was up, and now I should be paying month to month, but they locked me into another agreement just to get a $20 per month discount.

My mom is very pleased with Vivint. The security system gives her peace of mind. I’ve had several interactions with their customer service reps for little things and everything’s been fine. They've always been knowledgeable and friendly.

OK where to start. We have the system put in no problems. We need to change out two components not needed on the original work order. Multiple phone calls, transferred three times and on hold 20 minutes each time. When I get someone who can do something, I ask if I can have a back door lock at no charge in place of the two other items. They said there's a one time charge of $35. I said "that's OK, just credit me for the two items not needed." They say "not a problem. Vivint will credit you those two items and you can have the back door lock for free."

I had ADT then and I was happy with their service. However, the gentleman from Vivint offered to upgrade my equipment and system for no fee so we took it. I was very happy with the way their sales rep presented himself and with their technicians who came by to install and make modifications to my system. Also, I’m very happy with the charges. It is less than $40 a month. And if we have a false alarm, they talk to me through the box which ADT couldn’t do. Also right now I do paper billing but I wonder if they would do paperless billing through the email. So far, everything’s positive and it has been a very good experience.

I'm in a very low-crime area, but being by myself it would be more comfortable to know that the house was secure at night. I'm in a brand new subdivision and a Vivint salesman came knocking door to door and I got their little panel by the door, motion detector and sensors at the doors and windows. The installation team ended up having them moved from where it was originally put in because I didn't like it. It was out of the way and difficult to get to, although I had only been in the house about two weeks so I don't know where I really wanted it to. I wish we had discussed it more, giving them a little break.

After several calls to resolve my issues the address on The mobile app is still wrong. I sure hope if there's an emergency and some sort of assistance is needed they get the correct address. I have spent hours on the phone with customer support and the issue never gets fixed.

I subscribed with Vivint when they came to my door in 2010. I have the monitors, the motion sensors, smoke detectors, CO2 detectors, the glass breakage and I receive emails when the key fobs are engaged or not. I’m not real happy with them right now because when I phone them, the man comes on and gives his greeting and repeats it in Spanish, which is fine with me but then he asks how he can help me then goes through a long list of options. I have to wait for the whole list to be read off because I can’t interrupt and that’s very unlike a lot of answering machines. There are big pauses and sometimes you can’t even get through.

I am moving to an apartment and will have no need for the system. New purchasers for my home have no interest in taking over the plan. Vivint locks you into a contract and suggested that I try to get someone I know to take over my account and want me to solicit friends to "sell" my account end my service. Very shady and I would never recommend this company to anyone or subject them to the service I received.

My wife and I love this product. It's awesome! We are glad we have chosen Vivint. The customer service is great and the equipment belongs to us and it comes with a lifetime warranty. We recommend this product to anyone.

I was promised that the installation fees and first months charges would be waived if I purchased the system. That promise and contractual agreement was not adhered to and my credit card was charged the full amount. I called customer service 2 weeks ago and the charges on my credit card have not been reversed as promised and per our agreement before I even agreed to purchase your product. This type of business practice is very unethical and deserves your immediate attention!

I have had them since March and they are so unreliable and keep playing games. They have made appointment to fix my equipment and have never showed up. They continue to keep taking their money each month and I don't even have working equipment. I have tried to keep working with them as much as I can, but I'm so fed up. And evidentially they lock you in for so many years. Or you have to pay upfront for something that doesn't even work.

I had another company before and Vivint happened to be in the neighborhood so I switched. They were doing a deal through the neighborhood and frankly, everybody on my block has them. I liked the sales rep's presentation of it when he first started because he would stop on top of things for me. I got one key, the keypad and the little things that go on the wall on the back door, front door and then the hallway.

I’ve been with Vivint for a few years now and it's been fine. The equipment was free at the time that it was installed. It was down to monthly fees only. So, money-wise, the deal was pretty good when it was offered. The Vivint team is really good. One is a local guy and he does a yearly check with me, too. He’ll come knocking and check the batteries and the fire alarm. However, sometimes they’re a little quick, but it’s emergency situations. If I’m not close to my phone, I'm afraid I don’t always intercept the emergency call.

Vivint did absolutely one of the worst installments of a home security system that I've ever seen. They left wires exposed to an outside camera. They drilled through an outside wall into the inside of the hose and ran the wire down the wall instead of running it through the inside of the wall. They damaged my hardwood floors. Didn't wear booties like their competitors do. I had them remove the system and they did more damage!! They've refused to come fix it and will not speak with me on the phone. These people do not need to be in business!!!

The whole process was great. From the initial contact to having it installed THAT DAY AND WITHIN THE HOUR was amazing. One of the best service/installation processes I have ever been through. Great Job guys. I will definitely recommend this to anyone looking for a smart home/security system.

Vivint was already the alarm company on the home that I purchased but I’ve also heard very good things about them so that made my choice easier. I’ve called a few times and it’s always been a wonderful service. They’ve always been great on the phone. We have had accidental alarm set off and they were very prompt in getting to that. I would recommend Vivint to anybody that asks me.

We are 3 months into our what we were told was NOT a contract service and could cancel at any time with no hassle. (Guess what, that was not the case). This has been one bad thing after another. The sales guy gave us this sales pitch and offers we couldn't pass up. Everything he promised we would get fell through and now we are stuck paying this stupid thing for God knows long. Tried to pull up billing information online to see what other bad news we could find out and of course the web page pulls up an error. This company is a complete joke, waste of money, very dissatisfied, and a complete headache. Save your time and money and DO NOT SIGN WITH THIS COMPANY!!!

I enjoy my security system. However, I wish the recordings were longer. And I've noticed that it doesn't always record when someone comes into view of it. I walked by and other and I had no recordings for that day. Other than it recording when it wants to everything else is perfect and so very handy.

So far so good. We love our new system. We liked the service and friendly sales staff. Very prompt on attending to our needs and where we wanted to put everything! Equipment was topnotch and of very good quality!

Technical issue... I have an unobstructed view from the doorbell to the street so the camera picks up every single car passing by...about 200 everyday. Hard to sift out non-events from an actual event. Also had two occasions where someone rang the doorbell and I was remote and my phone acknowledged the doorbell but couldn't get me a clear visual till too late.

Some of the worst customer service I've ever received. I had a "takeover" scheduled to get out of my contract. The person called that was taking over my contract and Vivint ran all of her information and said that she qualified to take over my contract. I was then instructed to give her my panel, my two indoor cameras and my doorbell camera that a technician was going out to her home to set it up and I would be out of my contract. I called the Vivint to make sure that she was FOR SURE taking over my contract before I gave her any equipment and they said yes, that she qualified, she was taking over the contract and for me to give her the equipment.

I've been having a real good experience with Vivint. I am satisfied with them. But I am really embarrassed also because a lot of times I have set the alarm and they send me the police and it's not really necessary. They've been really good about sending me a text to confirm that my alarm went off and there's no problem, and that I can contact them. If I call them, they answer my questions. And also the technician I had was good. I am comfortable having Vivint as my security provider.

I was referred to Vivint two and a half years ago. We have the security service and it’s pretty good. It's what we expected and the guy who came out was nice and quick. We haven't had many problems with it except for the door sensor that sometimes tell us that our back door was left open when the door has just been opened and shut. But other than that, it's fine and I’m pretty happy with it.

We contracted Vivint under the impression from the agent that It was a one year contract. Well, in the contract they put 60 months contract. We are trying to cancel the service and they are trying to make up pay for the remaining 52 months or to transfer the service to someone else at no cost. Nowhere in the contract, not even under termination/suspension clause states that penalty clause. Contrary, it stated that either party can terminate at any time. I called Vivint and two of their customer service "managers" disregarded me and were bluntly rude. One of them (Vincent) even cutting the conversation short when he was out of answers/excuses. Don't get trapped with this company!

I had Vivint installed sometime last year. I love my system. I was referred to Vivint by a coworker. I love the features and the price however I recently started asking questions about things that occurred during installation. During installation, the installer did not remove my alarm panel but installed the skycontrol panel right next to it. He told me that I would have to get someone to remove the old panel. I agreed not knowing that it was his job to do that. Next, I noticed that my list of devices included a key fob. I didn't know what that was until today when I chatted with Vivint customer service. Apparently there is a key fob connected to my system but the installer NEVER GAVE US ONE.

We signed up for Vivint security system last year after a sales rep came cold calling to our door offering the service and free equipment if we signed a contract and put a Vivint sign in our yard. From the sales person explanation to us, the contract guaranteed the equipment would be ours if we chose to move, which at the time we told him that us moving might be a possibility. Fast forward to this month (May 2017) and due to job and life circumstances, needed to move to AZ into a rental. I found the cancellation criteria online requiring me to send an email with a signature (no way to do it online) to request a cancellation.

Our neighbor has Vivint so we signed up too. The sales rep was good and the installation went very well. Also, I have called their customer service and the problems I've had have been solved. I'd recommend Vivint and I've recommended their people.

I have security from Vivint. They emailed when I first got it but they didn’t really do what they said they were going to do. It took them almost two weeks to get a guy to come over and install the service. And then the day that somebody was supposed to come, they never showed up. I waited two weeks and all of a sudden they can pull somebody when I told them I didn’t want it anymore. But I still let them put the service on. The installer was friendly but he didn’t clean up after himself. The second guy was good, the one who came out a couple of months back when my panel stopped working. Now that they’re keeping up with everything, it’s been good.

Cordero, Ashton, and Tyler were very professional. They all were very personable, especially Ashton and Cordero. I enjoyed spending my Saturday with them, even though it did take longer than I really had to give. Cordero was very quiet but did come out of his shell a little.

Salesman came to my home and gave a convincing sales pitch that I found to be acceptable. Paid $1,300.00 upfront for install. Installer shows up and begins installing monitor and door lock and door bell and door sensors. All the while telling me how I would be getting a survey about his impeccable service. He disclosed that he expected "10's" from me on the survey. The wood shavings are still in the floor at the back door where he drilled into the door and the door jam. The boxes and paper and basic trash is still lying in the floor where he installed monitor. Oh, he did tell me he wanted ME to get a vacuum to vacuum the wood shavings at the front door! I expected that there would be a small amount of professionalism, but I was sadly mistaken.

I have had Vivint for five years now. The system is good and I'm satisfied and happy with it. But the new system is very slow. It doesn't take your digits as fast as it used to do. The old system was good to work with because as soon as you press it, it would take your digits. Also, I have heard from people who use ADT and they are more satisfied with it than I am with Vivint.

Our service package with Vivint includes all the features including the window breakage except we don't have the automation and the camera. Their sales rep showed up on time and was very polite, courteous and explained everything in detail. Then the installation guy was very professional. He put the booties on, explained what he's gonna do, and was in and out in no time. We've had glass broken in the house and the glass breakage thing works. I used to work as a salesman for ADT years ago and I've found Vivint to be above and beyond ADT. So, I highly recommend Vivint to anybody.

The system has been great! I love that I can access the system from my mobile device. I would've had a false alarm had I not had access to the alarm system from my smart device. I would recommend to others!

I've been with Vivint for two and a half years. We have door locks, monitoring, window security, the smart panel, and then the light switch thing that come on and off, but we have not upgraded. The installer was great, nice and pretty quick. We had a smoke when we left some stuff on the stove and it auto-dialed, and the Fire Department was here super quick, even though I was just next door. It was a couple of minutes when the fire was and they called. We got our code and reset the panel but it was so smoky it kept going off again. My neighbor told us that tech support could help us with that, but we did figure it out and got the smoke out and then it stopped going off. With Vivint, I sleep better and it's nice to know that they were responsive. So, I'm not super worried about fire anymore because the Fire Department is gonna be here before I even know about it.

The features of Vivint security system were good. I've been with them for two years. I chose Vivint because my sister-in-law had it. I trusted them because she did. Their customer service reps were always very helpful as well. They did the best they can to fix my issues with the system. I've had technicians three times in three different houses. The first time, it was a whole group of young men that came out. They were pretty good, answered my questions, and installed pretty fast. They knew it was my first security system and I was scared I was gonna set off the alarm. They didn't leave until I felt comfortable.

Tried to cancel the contract and we still lacked 1 more month so I said, "Ok we will pay Feb 2017 then we will be done, yes!" No! I had to send info to an email address to cancel. Ok I did. March came around. They deducted from bank account. OMG, so I call again. I had to submit more paperwork to a given email address and then it would stop. Ok great! Nope got me for another $53.83. So I call again to stop payment and had a young man help. He was nice but he couldn't get it done.

We have a small cat, 9-10 lbs and we got many false alarms. Vivint lies that their sensors are ok for small pets. After exhausting technical support and try it everything, Vivint was completely unwilling to allow us to return the system rendering it just about useless. DO NOT buy from this company, they are unethical and unworthy of anyone's business.

I signed up for alarm monitoring services from Vivint in June of 2016. I was told that I had to sign a lengthy contract (48 months) but not to worry because Vivint was so flexible that I would never need to cancel. They told me that I could move the services (at no charge) to any new place I may need to move to. This was the only conversation that we had regarding cancellation. I was never told that I was not allowed to cancel for any reason, that there was any kinds of penalties for cancelling. When I knew that I was moving, I called Vivint to make arrangements to move the service to a new location. It was then that they told me that I had to pay a fee for the technician to install my service at any new location. I pushed back saying that I was never told that I would have to pay a fee to move the service and thought it was ridiculous considering that I never paid an installation fee for the original installation.

Vivint was walking down around our neighborhood checking to see if people would be interested in their security system. It seemed like the thing to do at the time was to give it a try. The sales representative came in after we invited him in and he explained the system to us. We didn’t check any others at that time and we didn’t know what it costs. Once we walked through everything, we got the monitors on the windows, doors, the motion sensor in the house and a camera inside the house. We’ve been happy with it. The cost is a little too much now, and I'll be looking around when our contract is up. But, they did a very good job.

I've had Vivint for about two years now. I have the three door alarms, two motion detector cameras and a panic button. If something has come up, they've taken care of it. It has all been over the phone. You call in and say some things or question something and they'll look at the system from their end and take care of it or reboot the system. I am happy with them.

I really like most of the what I purchased, however, I am disappointed I cannot use my phone to change my temperature. The maintenance guys camet out to fix the temperature system and it only worked for 1 day. I am very disappointment.

My son is subscribed with Vivint and I live down the street. I've been with them for two years. A Vivint representative was coming up the block recently and he saw that I was out in the garage. I got up and walked over and he spoke to me and said he had just been down at my son's house, asked if I had any problems, and I said "No." He was a salesman in the neighborhood. He was very nice and went on.

My coworker has used Vivint's service and I transferred my service also. I have had them for over two years already. Their sales rep was friendly and the installation team was professional. They answered all my questions. It's been a great experience. I've recommended Vivint to two friends and I have two others that are interested.

Honestly wish I could get out of my contract after one month. Sales reps and technician were pushy and deceptive. Told me to sign saying I had received documents that I never received. Unhappy with the product and the length of the contract. Really wish there was a way out.

Overall I've had a good experience with Vivint. Sales and installation were fine and the only thing that looked odd was it was late, as late as 9 at night, and the guy wanted to install. But I figured it was okay. He only took an hour because I already had an existing ADT alarm and he didn't have to do as much. I haven’t had any problems with Vivint and when the alarm accidentally goes off they call me right away and I immediately get an email and text message. They have been good.

I have had a horrendous experience with Vivint. I signed up for a service and within my 3 day trial period I decided it wasn't for me. I contacted the person who had sold it to me at my house and asked how to cancel. I received no response so I called the 855 number to talk to someone. I told the woman that I wanted to cancel my service and today was the 3rd day so I needed to do it today. She told me that the department wasn't open so I should call back tomorrow. I told her, "My 3 day trial end today so I need to cancel today." She said that she would make a note of it in my file so everything should be fine. Finally the person who sold it to me texted me back. He tried to convince me to downgrade or give me a discount but I just wanted to cancel.

When the guys came to set everything up they did it very fast and were very friendly. I also had 2 kids home with me and they were friendly to them. We had an alarm go off over the weekend and we weren't there and they called, let us know and then checked up once we realized the door blew open.

I had a different home security system before. Vivint had a better deal so I switched and I've had them for about seven years now. We've moved three times in the past, and their customer service people have been super helpful and the technicians are perfect. I'm happy with the system features, though I'd love to put a video camera in the front. But that’s something that wasn’t offered at the time they installed it. I love their phone app and I use it all the time to set and unset the security system anywhere. It's also super easy and straightforward to use. My kids have done Vivint too and so far, we're happy.

I've been with Vivint for almost five years. I got everything I wanted - the cameras, sensors, and the smart panel which is great. The salesman was very good and I was glad he offered me those features because I have a friend who has had Vivint for four years and they wouldn't update her system to a new one. It's for an additional cost. That's terrible. But I've had a great experience with them and I’ve recommended them to quite a few people.

A young man from Vivint came to my door and he was a gentleman. You could tell that he was very interested in his product that he was trying to sell me. I had just moved into my home and I’m alone so I thought about some security and thought it's something I probably do need. So they came over and installed it and it was done quickly but efficiently. Not too long ago I had a problem and Vivint had to send someone out and put a whole new panel in because it malfunctioned. He changed it and it had really great results. So it's a very rewarding experience with Vivint.

I had Vivint in Hawaii and I enjoyed their service. So when I moved up in Georgia I made contact with them and it was, more or less, the same people I'm familiar with. So I decided to get the same features from Hawaii. The installation went easy for them because the home that we purchased when I first moved already had an existing system so all they did was patch into what was existing and whatever I wanted additional, they added to it, which wasn’t much.

When we started with this joke of a company, Vivint, in Missouri, we were beyond thrilled. The customer service was stellar, zero complaints. However, we moved to Michigan four years ago and it has been a nightmare. Our first home that we rented when we moved here constantly had sensor issues, we finally gave up having them "fixed" because they would stop working again and this was on one of the main entry doors. Who can wait around all day every month for sensors that are always down? We felt like we were paying for a security service that left our home unsecured.

I had an ADT security system before and it wasn’t working well for me so I needed a different one. I went with Vivint but the only thing was I had to wait a while for them to come over here to my new place to hook up the system but I understood because everybody was getting security systems or getting their systems reconnected after the flood. Other than that, their installation guy went over how to operate everything after he put the system in. He showed me how to go to the panel and do different things. He was really knowledgeable and was very helpful.

Vivint was already installed when we bought this house, but we called the company because there were alarm issues on our first day. They explained everything to us and we really liked their services so we told them we were going with them. They never changed anything and the guy who came simply installed one new equipment for carbon monoxide in the basement. He was really good and he explained everything to us because it was like $250 for that thing. He convinced us so we were happy with that.

We have only had this security company 3 months and 3 times the doorbell camera has had to be replaced... if you can actually get a technician to show up on the day they say they will!! This is the worst company!!! Run as far away as you can from this company. We are a church and I would not make this up!!!

My brother in law had Vivint put into his home. He suggested to me to have their security system. Their reps were nice and helpful. We haven’t had very many occurrences of the alarm going off but they’re very courteous.

Well, I switch from Monitronics (which was a mistake in itself) to Vivint in March of 2014. Approximately 1 year ago the battery stopped working, and I was told I have to pay something like $75+ for a technician to come replace it, and when I was with Monitronics they replaced one for free. So, I have not used the security system since, and my mom passed away last week, and I am needing to eliminate all unnecessary bills and this is something that I was paying on for my mother. I was told I signed a 48 month contract, and would not be able to get out of it without having to pay 400 and something dollars to buy out of it. I told the lady numerous times that my mom died, and I cannot afford it, because I will be taking over payments and bills in her house, plus I am not using it.

A friend told us about Vivint and said they liked it. My interactions with the sales reps have been totally positive. The people that came out and installed the system were good. We ended up adding a lot of add-ons, which were more expensive than I thought, but I was happy to pay for them. The service is consistent and thorough. We occasionally trigger the alarm and they always call. We've been happy with the service.

Doorbell camera - This feature allows me to see everything. Love it! I would recommend this option as part of the standard packages. Eventually I would like to add more cameras to my home. Having access from anywhere is also very helpful. Glad I decided to invest in my safety.

My son was working through ACN and he referred me to Vivint. The interactions I've had with their representatives and installation team were good. The only thing that's been an issue is the way it works. We've been leaving it on Stay and there's nobody in our home and the sensors were acting up. Also, the whole panel needed to be replaced six months ago because it was not working. It got frozen and something happened where they had to replace and reprogram it. They were able to come out and take care of that in a timely fashion.

We recently had our Vivint Smart Home security system installed to replace an older system. The technician arrived on time, explained all the components to our new system, and installed it with no difficulties and no mess. We now have excellent quality video monitoring of our home, and can arm and disarm our system with the swipe of a finger from our mobile phones. We are very happy that we switched to Vivint!

Price was reasonable. System was easy to set up. Plus, they were supportive when I had a problem. I've been using Vivint's service for three years now. The recommendation of my sister who has their security system was the reason I chose them. Sometimes the phone app doesn't work and I have to adjust the temperature manually but I dealt with it. Also, the Vivint team has been great. The person who took care of installation did everything we asked and was very helpful in getting things set up.

My niece, sister, great nephew and I went with Vivint, so it's like a family affair. Up until yesterday, I was absolutely fine with Vivint, but it’s personally my fault. The sensor on the basement door has been nonfunctioning and they told me what to do but I can’t get my fingers up there to open it. I haven’t called them back to discuss it any further but I left and I might have used my key fob when I left around noon.

I have had my security system less than a month and the customer service has been horrible. Vivint charged my account $67 about 2 weeks after the install. I'm not sure what this charge is for and have called 3 times and no one in billing knows either. Every time I have been promised that someone will call me back as to why I was charged $67 dollars. No one has ever called me back. I am very frustrated and mad. It's ridiculous that Vivint is taking money out of my account and no one knows why. This has been a very poor start for a new customer almost to the point where I want to cancel and report Vivint to the Better Business Bureau.

Vivint came to our door and we had a good experience with the salesperson. He sold us on the system and we decided to go with them. We had Slomin's prior and it was quite antiquated at the time. We'd had it quite a long time so this came in time. Everybody now has more state of the art systems and they seemed to have a nice one. I had no problems with the installation and we like the system but I wish they weren't so expensive. My husband had mentioned that when we were talking the other day and I was surprised. It is high, but you feel secure with it and you can't put a price on feeling secure. We've had it now for quite a few years. I enjoy getting alerts on certain things and I am happy we have Vivint. I have recommended them.

When we first started out with Vivint, they had my wife sign the forms and not me although I'm the one who originally entered into the contract. Then, they gave us two defective thermostats and this is in the very beginning, October, 2014. Our entire home was running on electricity and it kept our heater on emergency electric so it was costing us $500 - $700 a month bill-wise for our electric service. They kept on the auxiliary pump because it wasn’t kicking on the heat pump during the winter time. But they replaced them so it was okay. They corrected that and gave us credit back for a couple of months. As time went by, it got a little better. Later on, we got a few more goodies as far as things that we needed like fire and smoke detectors.

The technician was awesome and professional. He did a fantastic job. Since it is the little things that help set a company above the rest the only thing I would recommend would be to stucco/patch the holes made from moving or removing and cleaning up.

I moved into a house that has the Vivint security installed in it and called the company to have the service transferred into my name. The rep told me they could do it and gladly took my payment of $52. After processing my payment, the rep then tells me they cannot transfer the service to my name because I did not have the required verbal code, so the payment I made would have to be refunded and it will take 7-10 business days (no problem right?!). It has been 3 weeks now and I still haven't seen a single penny! I have called and called Vivint only to have them hang up on me or leave me on hold for a good while while they "look" at the account and see what's going on, only to have them "look" at the account for 15, 20 or 30 minutes and never get back to my call!!! The customer service reps for this company really really suck!!! Oh, and by the way, 'till this day I still haven't received a single penny!!!

I LOVE LOVE LOVE our new Vivint System! It is the best money I've spent in a long time! It's so intuitive and easy to use, I feel so much safer knowing my family and home is protected. The install was smooth and clean and our installer was amazing to work with! I highly recommend Vivint for all of your home security and automation needs!

We have Vivint as the security provider for our business. It's been here since we started. The guy that came out was really good. No issues at all. There were a couple of times where the alarms have gone off and they've reach out to us and were very much responsive and professional.

The new home we moved into already had a Vivint system. We just carried it over and I'm very satisfied with it. And when the smoke alarm wasn't working and it had to be replaced, a Vivint tech came out, although at that time, they didn't realize the system was already in place. So, he did some update into the system, put the new and working smoke alarm and some key fobs.

Vivint's service has been outstanding. We've got the package with window breakage, sensors, and front door features. We live out in the country and that's basically what we needed. Their sales reps scheduled and when they did, they were there. Also, the installation team was very professional and courteous. My wife was here when they installed everything and they did a very good job. We always manage to trip the alarm accidentally and the people that respond to us were very good. I have absolutely zero complaints with their service.

I got the camera on my windows and doors from Vivint. I also have the thermostat and all the standard stuff. Their sales reps were very helpful and they explained everything very well. Their technician hooked everything up really fast. Then, he made sure that the app on my computer and my phone worked. I felt like a pro when he was done. I love Vivint's service so far.

Now that I have Vivint home security, I feel much safer. The equipment & the app is very easy to use & the sensors are discreet. The touch panel is easy to navigate. I would definitely recommend Vivint home security to everyone!

From start with Chance ** my Field Service Pro installing my system & teaching me how everything works & helping to set up my app on my phone to the service & protection I receive from having Vivint I can't express enough how grateful I am to have it. I feel safe & having access to my homes while I'm away is absolutely wonderful. I know they've got my back & this by far is the best security one can have. Thank you everyone at Vivint & to Mr. **.

Called and cancel service to go with another company. Customer service never informed me to put cancellation in writing when I called. They denied the call ever took place. Vivint refused to reimburse me. They were not monitoring my home. They never called and reported to me that my system was not communicating with them either. They would send a signal out to test to the system. So they were not doing what they were paid to do. So why should they get paid. There has been times when I accidentally tripped the alarm myself during the time I switched to another security company and Vivint never called. This makes me wonder if they were ever monitoring my home.

A Vivint salesman randomly stopped by my house one day and he gave me a deal. He was a really nice guy and he knew what was going on. The installation team was here within 30 minutes and the guy was pretty quick. They walked me through pretty much everything, all the apps and how it was set up. It's been great and I like the fact that I can add everything on my phone. But I was having some issues with the app. Three months ago I did an upgrade on my system and when I called the help desk, they walked me through it. I did a new download of everything and every single thing has been good.

I stopped using Vivint for my home because of the pricing after my service contract was up. They didn’t want to discount or do anything until I actually canceled and then I got an e-mail saying that they would do it for half price. I didn’t feel I was getting value for what I was paying and they weren’t willing to do any upgrades or discount my current system after I’d been on the contract for even after the 36 months I signed up for. I still have Vivint at my business until October. The only reason I continue with them is because I’m under contract and I will review it at the time my contract ends. My overall experience with them has been positive until loyalty wasn’t a factor for them to keep me as a client.

Vivint is a company that will leave you high and dry once you sign a contract. I have been ignored the last few days trying to get a resolution to a very simple issue. Once I told the account rep what my issue was she just flat out stopped responding. Our install was a week ago and still isn't finished. They apparently came to without all the equipment we agreed upon and left our home only partially protected. At this point as they have not fulfilled their end of the contract I'm ready to yank everything out of my house and go back to ADT.

Everything was excellent so far. We have had issues with scheduling technicians to fix a camera in the back of our house. The representative was very professional and explained everything well. The representative who signed us up also has stayed in contact.

I had a Vivint alarm system installed when they first started out in my area. First it was a disaster because it took them about ten months to finish the install. After about three years I saw that Time Warner had the same service for half the price of what I was paying so I called to see if they would match the price and they apparently tricked me into a contract extension without my knowledge. So now I sell my house and planning on building a new one and was going to have a Vivint alarm in the new house until I call to cancel the service until I'm able to get my house built and moved in. They tell me I'm unable to cancel the service. Even though I no longer own the property or anything else they still insist on charging me.

I had excellent experience and I absolutely Love my service with Vivint and would recommend it! I feel safe that they have a rapid response time and the camera and intercom system is the BEST thing ever. I was most impressed when I was able to use it out of town! Thank you Vivint for great service!

Just letting you know happy with system and would recommend it to a friend or to a family member. Was nervous at first. Had a couple of issues with the system. Call it a getting used to it time. If I do have anyone ask about the system I would tell them. It is very handy. I do like being able to unlock the door from my phone. Hand is starting to hurt. Have to call this good enough.

Vivint went out of their way and got me more than they were supposed to. I have the standard alarm, glass break alarm, the camera, and wall socket module for lights. But I negotiated with them, and now got the door lock deal. Plus, I got them down to three and a half years contract. Also, their service is cheap. In the past, if I have an issue, they were right there. I've even bought stuff on eBay and hooked it up. I called them and they helped me do it over. They're a pretty good company. I would go with them again.

Eric ** did a great job with our install. There were some things that didn't go as smooth as they should. But it wasn't his fault and he did an awesome job working around the hiccups and got our installation completed in time. We are happy with the system and love showing off to friends and family

My husband was in the hospital and someone broke in my back porch. There was only one door between me and them. So I decided it’s time to get a security system. We have the basic security from Vivint including the glass breakage if anybody breaks the glass and gets in. It's fully covered. The sales rep from Vivint was very nice and helpful. He answered all my questions. Then, there were two of them who came to install and they were very good. They cleaned up their mess where they had to bore the holes. They swept up their dust.

We started looking at home security systems a couple of years ago. We did a bunch of research online and then ended up using Vivint. I like how you could talk to them through the panel. In fact, that was one of the deciding factors, along with the fact that they came out and installed it versus some of the others like Frontline or the other names where they send you the stuff and you install it yourself. The installation team was very good and they also told us how to use the product. So far, I haven't had any issues with them and when I've called a couple of times with questions, they're very helpful. They're easy to get a hold of and always responsive.

We have had our install just going on two weeks and have had to call in several times already because their products are NOT performing. We have had issues with EVERY product. Unable to view cameras, thermostat can't adjust etc. NOT worth the $.

We go away often and we like to have security so we can check it. Vivint didn't do it properly. They should have put the right stuff from the start and we wouldn’t have problems. They want to do everything as cheap as possible so they send the guy out two or three times even when they don't have the right stuff yet. And then finally, we get a false alarm and they said they're going to charge us for it. I said, "That's enough, we'll cut them off." They should know better. It costs them money and it is stupid. If they look at it, I will recommend them. But otherwise, I won't.

I love Vivint's service but it was a very rough start. I moved into a new house, all new construction. When I initially had the service call, the installer made a lot of mistakes. He didn't give me a lot of information and didn't get me set up with the security password. So when I first had to call and ask a question, I was asked for my security password and I didn't know what they were talking about. It turned into a very long, rigorous process for me to prove that I was me. But once we got things ironed out, it's been fantastic.