Vivint Reviews

The installers came on time, were very professional and explained everything to me. However, my doorbell camera won’t work. They keep going out. I called them and the representative was pretty terrible. Her customer service wasn’t that good. But she finally sent a representative out and charged me the $50 for him to come out. It worked for about three days and it’s not working again. It wasn’t something that I was doing incorrectly. It just wasn’t working. But other than that, I like the service and I would recommend Vivint.

I got my Vivint service in the beginning of June and it is going well, and I've had no problems with it. It's a whole lot better than the one I had before since there are different stuff and there are more features on the alarm. I like the doorbell camera and the other camera in there. The sales rep was really good, knew all the details, and explained everything to me, and the installation team was good too. Taking everything into account, I've had a great experience with Vivint.

We have Vivint's regular features in our security package that includes the alarm on the windows and smoke detector. My wife wanted those because she’s always alone. The system works, we love it and I'm satisfied with Vivint's service. We had a great sales guy who explained the whole thing in detail, how the system works and how to use it. The installer was quick, prompt and did the job too. Vivint is a great alarm system and I would recommend it.

I bought a house with Vivint's central security already installed and I thought I had to keep it. I had a pleasant time with the installation team and nothing went wrong. Dealing with their customer service team is also pleasant. I'm satisfied with them.

When I got the Vivint system, their reps were superb. They explained everything clearly, including the options, and I was happy. The installers knew what they were doing. They came in, did what they had to do. They went through the keypad, explained how to do things and set it up for me. Slowly, I added a few other options. I have the the online arm/disarm feature and I had them connect the windows and door motion detectors to the existing house horn. They did that with no extra charge, which I'm happy with. Also, anytime I have a problem, their tech department is good.

We were at a show at the convention center and my fiancée at that time and I was moving into a house. We stopped at a booth and talked to people from Vivint. It seemed like the program that we’re looking for. They also mentioned the price was locked and that was another thing that was pretty attractive. The technician came in the day that we purchased the house. They came through, looked at all the windows and doors that we have and quickly installed everything and put the panel in the living room. The app is useful to be able to deactivate it before you walk in the house. We’ve had it probably about a year and a half now and haven’t had any issues.

We've been with Vivint since June of this year. We got from them the garage security device, the front door unlocking camera, the door where you open the part and you're told, "Front door, back door," the modem or monitor, and the fire alarm. The guy that came out and installed the security devices did a good job. He went through everything with us and he got us set up on the app. Everything has been excellent with Vivint and we haven’t had any problems.

My husband and I sold our home and were moving to another state into a rent home and did not want to transfer the service or monitor into a rent house we do not own. We were told by multiple Vivint employees that we're able to transfer the service to the new owners. Once we got in contact with the new owners they told us they were interested in the service. We called Vivint to inform them that the new owners wanted to take over the service. Vivint said I had to give verbal consent and that they then could call and say moves and takeovers/say their address.

Awesome service and great system. Camera is a little slow to view and talk to person at the door when away out of country. Also, person can't hear me talking to them through doorbell when I was out of country. But I could see clearly who was at my door and what they were doing.

Nice people to deal with. They explained everything to us and help us set everything up. I really like that you can see who is at your door without opening it, which is good because I have children. I will recommend Vivint to my friends and family.

Vivint's rep was pleasant, professional and down to earth. I'm young, so I don't require the suit and tie performance. I would relate more to somebody that seems more human than a professional robot. He caught on to that and was able to catch on to the vibe and interacted with me the way I would prefer someone to interact with me. Since I'm a truck driver and my wife will be at home by herself 95 percent of the time, I got two glass break sensors, a doorbell, three exterior cameras, a motion detector, and four doors. The installer was great. He came over and set it up. He was here a lot longer than I expected though. He stayed until it got done around 10:00 o'clock that night. He walked me through everything with the system and all the different settings. Plus, he helped me set the app up on my phone.

Vivint was recommended by a friend and I got an outdoor camera, a direct camera, a thermostat and CO and smoke alarm system. I just felt I needed them all. My satisfaction with the service, as well as my interaction with the reps, has been really good and the install team has been helpful. We have been with Vivint for about nine years now. One time, we were out-of-town and we got a phone call that our alarm was going off and it was the backdoor.

I've had Vivint for two months now and they have excellent products and service. I wanted more security at my home so I got a doorbell camera, indoor camera, a door lock, and a smoke alarm from them. My interactions with their installation team was very pleasant and professional. They knew their stuff and they answered my questions. I would highly recommend Vivint.

A friend told me about Vivint and since they gave a good discount for a friend's referral, I proceeded with them. Their sales rep was good and their customer support team has always been quick and helpful. I am satisfied with their security services, too. I’d recommend Vivint.

I have been a Vivint customer for 13 months. I called to have my alarm system removed due to being moved due to Hurricane Harvey. I was told that the technicians were backed up due to the hurricane (understandable). I informed the Moved Specialist that I would no longer be occupying the apartment and the technician would have to go to the leasing office so that someone could let him in. Now the apartment complex is saying that the alarm was removed BUT Vivint technician is saying that he did not remove the panel. This is a Luxury apartment complex so now Vivint wants me to pay to get a new panel without trying to investigate or anything.

Battery problem on doors connections. Xavier, the technician, knew what needed to be done and was able to replace the battery and reboot the system to clear the alarms. Xavier checked out the system prior to leaving making sure the system was up to date.

My Vivint rep was clear and precise. He was professional and explained everything thoroughly and accurately. My rep would definitely be someone I would recommend and I will tell my friends about the great service Vivint provides its customers. Thanks Again Vivint.

Upon my first encounter with Vivint, I was told of course about how awesome the company was and how if I ever had an issue it would be resolved quickly. Word of advice RUN and slam the door in their face. I was promised a piece of equipment and it never arrived, this is after I told the door to door sales representative that sold me the security system and the installer that they forgot to give me the equipment. I even called customer support and they said sorry if they didn't install it initially then you can't have it. Keep in mind it was not my fault that they didn't install it and it was one of the devices I requested when signing the contract.

I've tried for over 5 months to cancel the services of Vivint. I spoke with numerous representatives who were trying desperately to keep me with a service that I honestly never used. I never had problems until I cancelled. My contract was done and I simply said thanks but no thanks. Over 5 months later my bank account was debited. Finally my bank has put a stop payment on these crooks. I did everything within my power to remain polite but I've had enough. STOP billing me.

I like Vivint better than my previous home security provider. I like that they have a voice, and the monitors through the panels. I also like being able to arm and disarm the system wirelessly. The installation process was smooth and easy, and the person who did it was really cordial. He was very informative and did his job well. Overall, I had an excellent experience with Vivint.

A few years ago, a Vivint salesman went over the options, the free installation, and the available upgrades. He was great, very personable and professional, and he knew the product and services. He also showed me his badge and gave me the number to call if I wanted to make sure of his identity. His sales offer sounded like a good idea, so I accepted the offer and got the security system and the cameras. When we renew our contract, we might look at other features that they offer. The installer was great too. He was mindful of our pets and watched out for them when he had to go in and out of the house.

I had Comcast both at home and at my business, and I wanted to get an alarm at home. So, I had Vivint installed about six months before my business because I was told at that time that it wasn't available for business. And then, I had an issue with one of my cable boxes. We got some talking and they told me that the alarm was already available for my business, so I just switched everything over.

The installation was delayed a few days due to a scheduling conflict with the original installer. But once we were assigned a new tech, everything was smooth sailing from there. The 3 gentlemen who came to our home were professional, courteous and friendly. They did a clean job installing our equipment and did an even more fantastic job explaining all the features to us. So glad we chose Vivint for our home security needs. I would highly recommend Vivint to our friends, family and neighbors.

It’s been a blessing. Install was perfect and although we can’t figure out the thermostat details we will get there. Already have 2 clients that are moving forward as well. All the incentives help our Primerica clients afford this amazing program. Thank you for partnering with the best company in the world!!

Vivint has been the best thing that ever happened to our home. We feel safe and confident that we are protected and the entire system is very easy to use. We appreciate that the technician came quickly after we moved in to get the system up and running as soon as possible. We couldn't ask for anything more and are extremely happy with the service.

The sales rep from Vivint and I sat down and we talked about what I wanted and came up with a game plan with what we thought would best suit my situation. I liked the price and what they offered, and I got cameras and electronics locks. The installation went very well. They were very knowledgeable and took time to make sure everything was answered and taken care of. I just thought that they can work more on coordinating things that would benefit Vivint in return. I have two accounts, mine and my parents, and said, “Hey, let’s just do everything at one time” so they didn’t have to make two trips down from wherever the technician was coming from to do work in the same neighborhood.

Vivint has been great. I got their best package because I'm geeky that way. 10 being best and 0 being no good, I would rate their service with a 9. It was all done via the phone and the guy came out and installed it. It was absolutely a wonderful experience. Everyone was very accommodating. Everything was explained to me as expected from a service professional.

My dad had Vivint in here when I first came back home from some other town. He forgot to tell me about it so I didn’t know he had a security system installed. I was sleeping downstairs then I heard a big loud noise. I came upstairs and they got an alarm. Next thing I know, the police, ambulance and everything else pulled up in front of the house.

Our experience has been dreadful. We've spent 20 hours on the phone, been stood up 3 times for installation, Had serious billing issues, because what they added to bill at the office was not the equipment we actually installed in the house. They offered me a $200.00 credit for the last time they stood me up and I had to stay home from work all day, then they took that back after I had the install done. This whole experience has been sad joke. They also never came back to finish the job. My front door knob you enter the codes in is not installed so my family can't use the system. Also I'm not even totally installed and the installer won't call me back, I've called him twice. For truly terrible service and enjoy this awful experience just call Vivint. The fight just continues.

For starters after testing their panels for radiation levels I found out their panels give off dangerous levels of EMFs. I called to have the panel moved downstairs in a safer place. Not only did they charge me to have it moved, they left a hole in my wall where the panel was. They acted like they didn't even care. This is a brand new house. It was just built last year. Horrible service, horrible device, horrible insulation. I do not recommend this company to anyone.

Smart Home - I would give them 4 or 5 stars across the board if it weren't for a scheduling error. I drove 300 miles to meet the installer only to find out they removed me from the schedule the night before. After a phone call and expressing a lot of dissatisfaction they got someone to my home that day. The installers were terrific. The system works well. I love it.

We are very happy in our choice to have Vivint secure our home. We love the cameras and how they were able to install with no hassle and none of the wires showing. We are also very pleased with how easy the app is to use from our phones. Never having a home security system before I was a bit nervous but the app has made the system super easy to use. Satisfied customer.

Have had for 2 weeks and happy so far! I use the phone app often just to check in on my house; It is great on checking on the dog as well. The 2-way voice system for our indoor cameras and doorbell is awesome. I also like how it automatically records when motion is detected, and easy to delete in the archive.

A Vivint representative came to the door and we had a good experience enough to buy the security and doorbell camera. We had a tech come out and install it. It’s a great idea and they provided good service. I would recommend it to anyone.

Since having this system installed there have been a number of technical problems with the camera and the mobile app. Trying to talk to a live human being with common sense is a real nightmare. The wait time to speak with anybody is a flat out 30 min wait. Techs don't show up for appointments and when they do make time for you caused you complained. They come and rush the customer and act as if they being inconvenienced. When you do actually speak to one of these idiots that can't fix your problem. They put you on hold for an additional 20 mins then hangs up after that. I'm super ready to leave this train wreck of a company and go to their competition. At least they can actually get things done instead of scamming customers and not having clue the first as to how to treat customers.

After the first couple of days, I became acquainted with the operations of the system, and since that time I have been very satisfied with it. It is truly simple to operate. I am still waiting on the light for the yard sign and the 4 pack of window stickers.

I've been with Vivint Solar for a lot of years now and they're doing their job. My brother told me about them and it's easy to get signed up although once you get in, their reps just put you on hold a lot of times for something. Some of the reps were all right but some of them weren’t. I had no problem with the crew that came and installed the system though.

When I bought the house it has the Vivint security system. They were unaware that the house had been sold so we had to get a new deal in place based on everything that we had in the house and it took two calls. There were a few upgrades that needed to be done. There wasn't a camera at that time so we requested one. We had to wait for that installation though. There was a little bit of problem getting that done. Apparently they waited for the camera to come in stock and we're told it's going to be a week and then it ended up being a month or two before we got the camera. But the installers were very friendly and the system works very well. Vivint is easy and straightforward. Customer service is good because I've dealt with them a few times with fake alarms and they're very friendly. Technical service was also great.

I have a background in security and the primary items in every briefing I’ve ever read about for a home security that one needs include the door sensor, glass break, smoke, carbon monoxide and motion detector. Those are what I have now with Vivint, the system I had at my previous home in South Jersey too. I went through three different installers because no one seemed to know how to do the install or knew what I had in my old house to replicate in the new house. In the move package, they said that all they needed to do was bring the panel and they would handle everything. But my installation experience was straight out the worst one I've ever dealt with and I used to do installs for a living.

Business and Home Installations - Overall the process was great. We appreciated the representative informing us about the system and how everything works. We love the system thus far, it's amazing feeling a sense of security in our home and our business. We wouldn't have it any other way!

Install was excellent. Eduardo was very thorough. He was on time and extremely professional. So far I am extremely pleased with the service thus far. I will let whomever know should I encounter issues with this system. Christopher the sales rep was very helpful.

I had an appointment last Friday, just had the system installed. It drops my camera all the time, we constantly have to reset it and the one camera never came back on after I spent 90 minutes with customer service. Took 7 days to get someone scheduled, 10-12 Last Friday. We finally left at 4 pm after waiting ALL DAY. I got a call at 4:15 telling me the guy was on his way... 4 hours after our window. This was the second time this has happen. I would not buy this product until they have better CS. They are growing too fast and forget about current paying customers. The support line is always jammed, 37 minutes has been my shortest wait.

Starting it took over a month from my initial call to get a service rep to the house to do the install. The installer was very nice, professional and seemed knowledgeable about the system. 2 days after the install my outdoor camera went offline and disappeared from my system like it never existed, and the doorbell camera went offline. After multiple calls to customer service and hours upon hours of my personal time wasted on hold I ended up getting the doorbell camera back online by watching YouTube videos.

The poor customer service started when the salesperson left out a lot of details; that we weren't aware of. Then it rolled down to the technicians that installed our equipment. They arrived at our home late and it took them until 3:15 am to complete the messed up job they did. They lied about where they could place our panel and did a rush job. They placed our cameras where someone could walk up and cover the lens. Our motion detector was hooked up wrong. When we are in the house it would make a strange noise. It seem like it was one problem after another problem. We called more than once and they came out more than once. We couldn't hear the doorbell, so the technician had to turn the volume all the way up so we could hear it upstairs; but it is extremely loud downstairs.

I'm very satisfied with Vivint. The tech team is very good. They’re very helpful and whatever issue I have, they walk me through it. They make it very simple so I can get done what I need to get done. Everything so far is so good.

I have the Vivint system for the doors and the windows, and a couple of cameras. They’re a pretty good security team for our house. However, my first payment was $55 and now it went to $76 so I was wondering what was going on with that. I have been trying to get a hold of them but they put me on hold for a long time and they don’t answer. There was a couple of things that they have done that I don't like, but other than that, they are good. They usually get what I want. It's quickly done and the level of service is good.

I signed up for Vivint back in May 2017. At first I love the system, but that quickly changed due to the billing issues first. Then the customer service I received. Then instead of Vivint making the experience better they just let me out of my contract. I feel this was a coward move. Then when Vivint came out to remove equipment, they messed up a wall as well as outside where the doorbell was. Then the claims department contacted me and they was not really pleasant considering their installer hadn’t done his job.

My daughter ordered an outdoor camera from Vivint and the installation guy who came was very good. I also like that I don’t need a key to use it. I just leave the key in the car sometimes then I go and when I come back I use the cellphone to disarm the alarm and it will open the door. It’s very unique. Also what I like about it is if I forgot to lock the front door the alarm automatically locks it.

A sales rep from Vivint came to our house. My boyfriend initially set up everything and when I got home, they were just installing the equipment. The service has been great and everything seems to work fine all the time. I’d recommend them to my family and the elderly so they’ll be safe.

I have had other alarm systems for years, but my new Vivint Home Security is by far the most secure and advanced system I have ever had. It’s easy of use and features are head & shoulders above the other systems I have had. Customer service has been outstanding answering all my questions and providing information to help me with my new equipment.

Vivint came by my house and I had a pleasant interaction with the sales rep who was very informative. The installation team worked out pretty well and, though they had a couple of issues, they resolved the problem. The quality is good but the service itself is a little expensive compared to what’s on the market now. I was trying to save some money on my monthly fees, so I disconnected the doorbell camera. Although it still functions, it’s not in the system and they’re supposed to disable that. The service is okay and they’ve been responsive the few times I’ve had to call them. They called me for security reasons on several occasions over the last couple of years, where I had set the alarm off by accident. The length of the contract for service was about six years and it's way too long. When I signed the contract, they kind of locked me into it, and if I cancel early, I’ll have to pay for it one way or another.

We had a friend who was a Vivint salesperson and he contacted us. He was knowledgeable, kind and friendly, and the installation was simple and clean. It took them a while but I have the app where I can turn the lights and the security on and off through my iPhone or iPad. That's the most important to us. We probably may get cameras later too. Every interaction we've had has been wonderful. Vivint is worthwhile and the price is good.

I feel like I am being unfairly treated. The device have been terrible. Nothing works. I want all the stuff out of my house immediately. Now I'm being told to pay for the stuff they promised I would not have to pay for.

I've had three weeks to use the Vivint security system and I like it very much. I especially like the ease of using the app. I feel like my home is very protected and that the home is secure when I am here.

I had an awesome experience, the installer was fast, efficient, and friendly. I would most definitely refer your company to my friends and family. The cost of the alarm system is good especially with the fact that I will own it. Makes it one of the best purchases I have invested in.

As a preventive measure, I got a basic package from Vivint. I had great experiences with their sales reps and installers. They did exceptionally well and were very professional overall. I’m very happy with the service.

Vivint is really a rip off. Everybody lies just to make a dollar and hurt the customer. My system stop working on day 2. I call them the tech never show up so I called them supervisor like 5 hrs after the schedule appointment. The problem was my battery life was bad but it suppose to have a backup battery that suppose last up to 3 days. Then maybe three week later my panel went blank so came and switched it out. Then a month later my backdoor camera said offline. They came and switch that one. Then a week it did it again and tech on the phone tried to say it was my internet until I informed him I was told the system don't run off internet. They have their own system.

One of the guys from Vivint came to my door and I liked how he explained the details and benefits. The installation went well and they were detailed on everything. They showed us how to use the panel, put all the sensors on the doors and windows and which ones we wanted on. I like that I can control the system from a phone. Even if I open my door on accident and the alarm goes off, they immediately call me so they’re always tracking them to ensure that my home is safe. It’s a good and dependable system.

I got an alert stating panel door ajar. I contacted Vivint. I was told to try to close the panel door. It would not close. I was then asked if the battery was flat or swollen. The battery was swollen which caused the panel door to become ajar. I was told a service person would be out to repair the panel in seven days or maybe Wed, Thurs or Friday of the week I contacted them. So for 7 days I am without security. I had to unplug the system because it alarmed every 5 minutes.

Since the creation of our Vivint account, we have had various extensive issues that are in need of attention and resolution, or we will have no other choice than to cancel our service. On the evening of August * 2017, we had a meeting with our sales representative and his supervisor at our place of business. We informed them that we were interested in two systems; one for our home and one for our business. We were quoted that the alarm system for the business would be a total of approximately $40 a month total including service and equipment. We were quoted that the alarm system for our home would be approximately $50 a month total including service and equipment.

The system has never worked properly. I have had several troubleshooting calls with no solution. Now they want to charge me $75 to have a tech come out (when their website shows calls are only $49), but I should not have to pay for something that never worked and they never corrected within the free service period.

Would have liked the salesperson to disclose every detail of the installation before selling the product and where the cameras would be placed so that we would be prepared. Also the technician did not clean up area of work where the panel was placed.

Vivint was already installed in the house by the previous owner when I bought it and I moved in and we stretched it a little bit. I had to reactivate the service with a representative and it went well. It’s convenient. When I first got it, it was one of the few ones that was more like a cell phone than a regular landline. Now almost everybody has the whole cell phone feature.

We have Vivint for almost two years and we're happy with it. We have their front door video cameras, sensors and the app on our phones and tablets, and we really like the service. Installation was done really quick and very professional and I was very satisfied. The customer service is really good and the guys have called when there has been a couple of times that our alarm has gone off. We got other people from our family to start using Vivint and they love it. We recommend Vivint.

On the 29th of September we the church did put in a new system in our church. And we love it, it can let us see what is going inside and outside of the church. We able to see any activity that’s going on around and inside.

The service itself is very good so far. Cameras have a great picture and touch panel works good, plus able to integrate some of my prior equipment. Had major issues with installation, as the installer did not do anything I asked. Took the easy way out, did not want to put camera where I wanted, said too hard. Left wires along walls with 2 screws as anchors one after another, so ugly and unprofessional. Said he ran out of staples. Placed the doorbell camera incorrectly, camera angles were crooked on an outdoor camera.

The system is very efficient. The Customer Service immediately gives a call whenever there is a situation inside the house or something is happening unusual. Also, the system gives an up to date information and is user friendly. I am glad using the system and I hope this would be forever and would not fail.

I have an ACN business and Vivint is one of my services that I can market to other people, but I use it for myself too. I have three properties with them and each one has a different package. The first property has a front yard and backyard camera, the second property has a front door camera and a thermostat control and the third property has front and backyard cameras as well as a thermostat control. Two of the properties where I have Vivint are investment properties so it was good to have the front and backyard cameras. We also had the thermostat control in the property in Florida where we do short-term rentals because renters in the past have cranked the temperature down to 58 degrees and blown away the condenser outside.

My experience with Vivint has been great. The installer was very knowledgeable and quick, and he helped me understand how to work the system. He even told me that if there's a problem, I could call him so it was fine. I have the doorbell and monitoring in my family room and hallways. I called a couple of times when I realized through my phone that my camera in the family room wasn't recording activities and that I was having a problem with the doorbell. We were able to reach their rep quickly and the waiting period wasn't that long. Their rep sent a tech out and figured it was a problem with the camera and they fixed it.

When I bought a home in California, I decided to check to see if Vivint served this area since I had them in another state and they do. So I got the package for the house alarm to have the feeling of security. I looked for Vivint knowing that with every false alarm they would call us in seconds to ask what's going on. I had ADT and there were times when I accidentally set the alarm off and they never called. I had to call and tell them I set my alarm off and ask if they weren’t concerned and then they checked into it. Sure enough, they were behind.

I love everything about the setup. I often forget that you can see everything in the house, so I may have to move the camera in a different room. And I think that it's neat to be able to add others so that they can monitor your home as well; especially if you have elderly family members that need to be monitored.

The seller was GREAT! He was very friendly, he explained everything about the product but the installer was not up to explaining things, didn't clean up after he drilled my four doors, he only had to ask for a broom and dustpan and left all the empty boxes in the laundry room!

I was never told my free installation and hardware was a loan, I was told it was free! When I called the salesman he said he didn't know either. Only when I see the draft payments did I realize it was a separate charge and not part of the quoted monthly amount. I am very upset. Not sure what I am going to do, maybe get an attorney.

The service is great. I would truly recommend the service. The cameras are great video and very clear. The system is working great. I am very pleased with Paul who installed the system. He very courteous and nice. He did a great job. Everything is great.

The installation went fantastic and so far the only issues we have had are internet connectivity issues! I would definitely recommend to anyone looking into a security system. I do wish the system would have worked with my garage door, but otherwise I got everything I requested.

The sales representative and the installation were okay but ever since we got Vivint, we've always had problems. My cameras always go off and sometimes it's hard to get somebody. They all know nothing and it’s frustrating. They’d be on the phone for two hours before they can solve the problem and then I would have somebody over.

It all began when the salesperson by the name of Santiago was selling his product. Everything went well until 2 days later what he promised us was a lie. He said that we would receive a $15 discount monthly, this would make my monthly payment $52 a month. I had to call about 3 different times, talk to different representatives and someone finally was able to help me. He was only able to give me a $10 off for the next 2 years or $15 off for only a year. I was not happy how it all began with a lie. Then about a week later my system had a malfunction. It took them a couple of days to be able to send a representative. I have a special needs daughter that is sensitive with sounds. My smoke alarm was beeping and they still did not send anyone even though I told them about her disability. This has been my worst experience. I had Monitronics for 6 years and I never had a problem. I will change companies as soon as my contract is over.

I'm an insurance agent and several of my clients used Vivint's product. The simplicity was the reason I chose them and the installer I had in Rapid City was awesome. He’s installed two systems for me, one in my home and one in my office and he made both of them very simple. He was very courteous and clean. There was a mechanical problem with one of those systems initially and he immediately came back and replaced the unit that was faulty. I have nothing but praise to say about the installer.

I was so pleased with the installation and the Tech seemed to be outstanding. The next day I discovered that a door sensor was not programmed. I called the Tech and was assured that he would return to correct the problem or another Tech would be here. I waited a week and no contact with anyone at Vivint. I called this morning and was informed that it would cost me nearly $100 for the part and the Tech to come out.

Pretty happy after working through some initial glitches - thermostat and camera freezing up. It's not perfect but we like it. Wish we could zoom in. Wish we could set alerts that didn't catch car lights and waving flags and spider webs. Just stuff like that. Staff has been great.

We had a different provider that we weren't happy with so we switched to Vivint and they're better. The service is pretty good, if not excellent. I have the thermostat, motion detectors and cameras. Also, their reps were friendly and helpful when I first called to get an appointment. Their installation team came late but they were professional and also helpful.

Vivint is really awesome and I enjoy their features. My favorite feature is the keyless entry and how easy it is. I downloaded an app where if something happens, Vivint calls me right away. I use the app sometimes if I need to lock or check on certain things when I’m out the door.

My experience with Vivint has been good. When I bought my new place they had a promo in the area and I got the anti-theft monitoring system. I wanted to have the ability to unlock the front door with my phone. The person who did the installation was very good.

I got my system installed about two weeks ago and I have been having problems since day one. I am constantly getting hundreds of false doorbell detections. I have called customer service on numerous occasions only to wait on hold for 30-45 mins so they can troubleshoot but not resolve the issue over the phone. After about ten days of failed troubleshooting, they finally decided to dispatch a technician who was supposed to replace the doorbell. However, he said that the doorbell did not need to be replaced but the settings had to be changed, which he did. After that, the false detections stopped but then I realized all other detections had also stopped.

The tech was great but he had an outdoor camera installed inside. This was no big deal at all. We just called Vivint and had an appointment for another tech to come by and move it outside. By doing this we added the ping camera and had it installed!!

I got a 24-hour monitoring service with Vivint and it's awesome. I'm very happy with our decision going with them. The products are pretty good. It's a little on the pricey side but it's all right. There was a couple of mix-ups with some of the appointments, but they did everything they could to make it right and make it happen. They got it taken care of in two days. The sales rep was also the one who came and installed the system and he was a pretty cool guy. He was very friendly and very helpful. I felt so bad because I had only ordered two cameras. They told me on the phone that I can add more stuff that I wanted to. So, I ended up having them install two other cameras. I had to run the power for the doorbell camera because where my door's at, they didn't work out. He didn't have one camera but he had another representative bring it right away.

I saw Vivint installed in a friend’s house so I tried the system, too. Vivint has quality customer service. On few occasions, they are always willing to help. The installation team acted very professionally while they are working. They cleaned up after themselves and they always made sure I’m okay before leaving the house. They were gracious even when they came to check the faults. If you had questions, they made sure that they worked before they leave. I had a complaint where the equipment was faulty. I called and Vivint charged me before they sent a technician to come and check it for me which is not right. The person I talked to told me he’s going to put it in the report and will call me. I feel confident that they’ll get back to me on this.

In chatting online with a rep, I asked that my credit card be removed from the account, as I cannot afford their expensive system. I have made it known to the company, that with a recent job loss, a security system isn't a NEED for a family of five that is struggling. They did right by lowering the bill, but with lack of money, the bill itself, still isn't a NEED for my family. (Unlike food, water, shelter and clothing... a security system isn't the top on my priority).

Install was prompt, install guy very personable, answered all questions and concerns. Went through whole system with us. Very pleased with system operations. Would recommend this system to a friend or family member. I think the price is a bit high though.

It is less than a month. Main thing I can comment is be careful when you let in Vivint to market at your door. I was promised wholesale best price for signing immediately (false); no explanation of options got me to sign 5 yr contract; incorrectly noted I have 5 days to cancel and when I called, I was told no it is 3 days and I missed deadline so I have to have 5 yr contract. Basically they will lie and promise the moon to get you to sign 5 yr contract. It does look like they have more smart home option and free installation. They should stick to that in convincing people.

The package we chose not only included Vivint's alarm but also the emergency device in case we fall down, and I am thoroughly satisfied with Vivint's service. It's wonderful. They did the installation very nicely and quickly and they took care of my issues. Every time I need them and talk to them, even through the alarm base that I have or through the phone, they are always very courteous and helpful. Every time I need service, I also had that main connector with it and they would come and check if something is not working. They do a very prompt and thorough job.

Everything's pretty good with Vivint except for their mobile app. It's okay, but when the alarm goes off, the app doesn't function. It takes a couple of times to get the app to function and I have to close it, open it, and then close it. Also the batteries in their systems go out a lot. They don't last and then you have to pay for them to come in. For example, the carbon monoxide detector's batteries went out and they don't take regular batteries. I'm searching for carbon monoxide batteries and I still haven't found any. I have them both at home and at my office. The installation at my house was awesome. However, it was bad at my business. They tried subcontracting it to two different companies before finally coming out themselves. Other than that I recommend them.

The Vivint rep was very friendly. He showed me the app and how I could see what was going on with the cameras in the house. I enjoy having the camera, the automatic lock and using a lot of the home with the smartphone. There was a little miscommunication between what was told that we could get and what the installer could do. I had called and said, “You guys said you could do my garage.” Once they got there they couldn’t but they ended up doing it saying that if the salesman told me that they would do it, then they’re going to do it. They ended up making me happy and giving me what I had expected. Overall I’m happy with Vivint and it’s well worth the money. They’ve been excellent in trying to contact us. Sometimes we’re not home and the alarm goes off, so I’m glad that someone’s looking out for the house while we’re not there.

I was approached by Bones while moving from one residence to another. It was bad timing. I gave him my information and asked him to call back. Bones did and provided me with excellent information and service the next day. He was clear and concise.

We're still waiting to have all equipment installed. Otherwise, like the display panel and app! Satisfied with the alerts when doors are accessed. Would highly recommend product, especially once I get all equipment. The clarity of live clips helps me see approaching visitors!

One of my friends had the Vivint security system and told me it was really good. I was with ADT before and I didn’t like them. Compared with ADT, the video surveillance of Vivint is much more accessible from your phone, and that’s what makes the Vivint system great. The service package that I purchased from Vivint included a water sensor, flood sensor, fire alarm, window sensors, house door sensors, and garage door sensors. The installers were great and it was all very good with the installation. There's a local guy with Vivint who comes whenever I call him and he does anything that I ask him to.

A Vivint representative was a very humble kid who tried to explain how the smart system really works. I already had ADT at the moment but because of the technology, I switched over. It was their phone system that caught my attraction. I really like how everything can be accessed from a smartphone. The installer was very good. He was friendly and he showed me how the alarm works. But the one thing I have a problem still is the Alexa system and the door lock. It’s automatic. It works sometimes and locks very easily.

I have never experienced customer service as bad as Vivint in my life. The salesperson guaranteed x, y, and z when I was not even interested in the first place. They have yet to finish my camera installment which they promised 3 weeks ago.

I'm happy with the system for the most part. The website doesn't function well so I am unable to print my certificate to send to my insurance company for a discount. Also, the $50 they offer when you refer a friend isn't advertised properly. I called to get my discount and they said I have to call in 6 months... not fair.

Everything went smoothly and Justin was very professional and answered all our questions. The install didn't take too long and he was done quickly. He went over everything with us & was very patient with us. We would definitely recommend this system to our family and friends.

We had a good Vivint representative and I purchased their system that includes carbon monoxide, glass breakage fire alarms and a doorbell. I liked when I asked Vivint questions and overall, I am satisfied with my experience.

Vivint was winding around through the neighborhood, going door-to-door. They stopped by, I talked to them and they showed me what kind of service they had. The sale reps weren’t too pushy. They gave me the information and I made a choice because I figured that the whole package together was what I needed. I had already been looking into life alert deal and that came with the Vivint system. Plus, Vivint's alarm system goes through a cellphone and it has its own cellphone. The cellphone goes through the internet then it goes to their computers and their computers go out through their cellphone. It doesn’t hook up to the old telephone lines so Vivint can’t be cut. I was in the process of getting rid of my landline so the cost of it, even though it was high at that time, it was still cheaper than a telephone line, alarm service, and the life alert, all combined together.

We have had nothing but problems since our system was installed May 2016. Each time something gets fixed another "security" piece of junk malfunctions. Cameras, doorbell camera, signal booster, control panel, clip storage and back door lock are some of the issues that I have had. I thought I purchased a system that worked well. Not so.

For the most part the system has been helpful. There was one time when the alarm went off early in the morning because one of glass break sensors went off even though none of our windows were broken. Other than that the system has been pretty good.

So the install started out great but I was really disappointed that my appointment had to be split into two separate days. Not to mention that I was informed after the fact that my order was placed that the garage door opener that I just agreed to install was not compatible with my current garage door, I still have yet to receive a refund on my account. I also requested additional cameras and I still have not heard anything from a representative. I would really like to hear back from someone in corporate.

Getting Vivint seemed like a good idea after I saw them on Undercover Boss. My neighborhood is also changing so I opted to get their service. I spoke with someone over the phone and I was impressed with their representation of their equipment and their company. The installer who came out was very professional and had wonderful interpersonal skills. He was knowledgeable of the equipment, he installed it properly and ensured that all of the alarms were in working order before he left.

When I moved into my new place, I had Vivint hardware already installed in my house. But the panel was removed by the previous owner so I got the newest model of panel. I talked to a gentleman when I was interested in purchasing the system and he was friendly, good and clear in speaking English. He knew everything about the system including all about the pricing. He was very fair and explained to me what my options were in terms of buying the system out front or if I wanted to make payments and go on a term, plus he organized the appointments. I have multiple automated door locks and sensors for door, window, fire, smoke, and flood. I also got the doorbell camera and a wireless one as well. When considering an actual security system, those things were the most important. Everything was perfect from the sales team to the service over the phone and my technician as well. I had a couple minor issues which were dealt with easily.

Outstanding installation crew! Staff arrived early, immediately begin installation, after explaining their process. Both men were very competent, courteous, and professional. The installation was completed very promptly and the system, was tested. The crew then walked us through the operational aspects of the unit will allow them to work in our home at any time! Thank You!

Vivint has the poorest customer service I have experienced. They had an incorrect phone number which I had to call three times to change. I was supposed to get a free month for taking a morning appointment which never showed on my account and I had to call for that. The amount I was quoted for the system was not what it turned out to be. I had to call customer service for a credit on my motion sensor which took almost 45 minutes on the phone. In all, I have spent over 10 hours on the phone alone with them just to hammer all of this out. The second tech I had no-showed. I like the system, especially the app where I can arm and disarm from my phone and my first tech was AWESOME, but the customer service experience is so bad, I would not go with them again.

An installation that should take 4 hours has still not been completed since Sept 20th when installation was started. I am told from technician Vivint has runout of equipment to complete install. Nobody at Vivint will take initiative to fix.

Very pleased with salesperson Bryan and technician Cameron. Installation was clean and neat. Anytime I have spoken to people in the office they have been excellent and have addressed my questions with easy to understand answers and patience.

We have the doorbell and window cameras plus, the standard security from Vivint. We had ADT but Vivint is a lot nicer that my wife can look and see what was going on at our house when I’m not home. Their sales representatives were all great. The installation was a fast and easy. The installers explained everything and gave us their number for us to call them if we had any trouble. We’ve called them one time since we had connectivity issue and they fixed it quickly. I was really thrilled with the services.

I've had Vivint for 4 years now. I got the doorbell camera and the in-home camera from three different Vivint people who sold them. All of them, along with the installation team, were good. The only problem I've had is when they put my system in, I get a buzz on the phone every time I turned on any of my light switches. I’ve asked several times about that and a couple of people said that that's just how it is. The way they connected it might not be right but I'd rather get a buzz on the phone to know that it's working and I'm used to it now. Also, I used to get several alerts that a visitor was detected within 3 minutes after I leave home. It was irritating but they might have fixed it already because I don't get it anymore. Overall, my experience has been great and I would keep Vivint for the duration that I have the house.

Installation was good. Only downfall I didn't like is that in order to install cameras or any of the system it has to be close to a power outlet. I guess I wouldn't fault Vivint, I'd have to fault the way my house was built and where the power outlets are located.

My Vivint package has the door feature, house glass breakers and one camera inside. I already had a system but it didn’t offer these features and I was interested in the additional features such as the SkyControl panel or the indoor camera. When I had a notification on my panel that I didn’t quite understand, they called and they reset the panel. When I have a problem with it I would just call the 800 number on my panel. It was a good experience and an excellent system.

We are used to having a security system and our previous home had one for 30 years. But the people that we were dealing with are no longer in business and Vivint is the first one that came along. Our next door neighbor signed up with Vivint before I did and he recommended it. Also, two or three people in my neighborhood have signed up with them. We have the basic service which they monitor every month for six years now and we also got fire alarms. The services have been good so far. But, we found out that their price has gone up and this is a wireless system. We're paying twice the amount from the last people that monitored our service. Other than that, we've been satisfied with Vivint.

I have had Vivint for over a year and a half and had nothing but problems. Door bell camera went out and they want to charge me $49 for a service charge to come and fix their equipment. Should have read the fine print. Their equipment always fail and you have to wait at least 45 minutes just to talk to someone. I would advise everyone to stay away from this company, I am stuck with a 5 year commitment. What a sham.

The young man was very friendly, and business orientated. He explained everything so I could understand it (I am old and forgetful so he made everything very clear for me.). He said that someone would be calling about putting free solar panels on my roof, but have not heard from them.

I was suckered into signing a 5 year contract and am over 3 years into it. I liked the idea of the camera viewing for our pets while we are gone and the control over the cellphone. I was told by the sales rep that everything was done through the cell service. He lied. When the tech showed up to install he asked for access to our high speed internet service. We do not have it in our house. Apparently it was needed to view the video. When I said if that was how it works I do not want the system, he said I already signed so was stuck with it. I have been told from the start that the only way to get out of the contract was to pay it off. I will never recommend this company or their affiliate (Fluent in Canada). There were many other issues throughout the first year that I have just given up on trying to resolve, was even told by a local police officer that they are the worst company for false alarms and problems.

We love our system! We feel so safe and it is the easiest system to use. I operate it mostly from my phone. Worth every cent and cost of it all was the best part! We pay less than 100 a month! Do not look any further for a home security system than Vivint!

I had another alarm company before. The Vivint reps saw the sign and they came and we had a little chitchat. The installers were very professional and good. We now have the features for the door, window and smoke detector from Vivint for at least three years. It is spot on because I’ve had in my half-awake state go shut the window without shutting off the alarm, and they let me know. Within two to three seconds, they’re phoning me up to see if everything’s okay. Vivint is very reliable. Whereas the other company, when they phone me up, it’d be half an hour later. It was very poor service. The funny thing is they phone you and they leave a message if you’re not at home. What good is that? They should be contacting me on my cell phone to let me know that there’s something that matters.

I did some research on different home security systems and Vivint has a lot of great reviews so I went with them. Since having the system, we've had peace of mind. We've been with them for seven years now. Their reps were knowledgeable and my experience with them has been very good. The technician who installed the system was awesome. He was here for quite some time but by the end of the day, after he was all set and done, he took the time to explain to my husband and me how to work the system and the key fob and go through different scenarios. The only issue that I've had with them recently was trying to get my system upgraded to get security cameras and then updating the panel. It was an excessive amount of money. I thought they would have some type of packages of customers who have been with them for so many years instead of new packages for new customers.

A guy from Vivint came when our new house was being built in the area. We used to have ADT and he gave me a better deal. He was very polite, kind, friendly, outgoing and he was there for the good of the customer. I frequently use the remote and I like absolutely everything about it. They’ve been awesome. If my alarm goes off or I accidentally set it off, they call immediately. They're right on top of it. And there are times when I don't understand something and I call them and they help me through it. The service is very excellent.

A sales rep came by to talk to us about the Vivint security system. He seemed knowledgeable and showed us how to use it. We thought we’d try the system and see how it's going to work. For a long time, though, we didn’t use it and when we got out of the house, we came back in right away. But we’re going to start using it since security is an important thing. In our service package, we have a couple of motion detectors, two cameras, and the regular panel that might be connected to a wireless radio. We used to have a house landline phone but we got rid of that because all we were getting were marketing calls, so we decided that we didn’t need that. But the Vivint system still worked without that, so it must not be connected to the phone line.

I stumbled upon Vivint while doing research on an alarm company. I read that they have good customer service and a digital alarm system that you could redo remotely on your phone. The sales team was good and the installation went well. The lady rep who came out told me what they would be doing step-by-step, where the sensors needed to be located, and how I could save money. I’ve had Vivint’s security system for a year and a half now and I’m very satisfied with the service. My favorite feature is the ability to control everything on my phone. Everything was good with Vivint, except that they used to be quicker after the alarm sounded on the two-way remote panel, but there has been more lag time with them. Still, I'd recommend this company. They’re good and reliable, and they have smart vision.

I was with a different company before Vivint bought them and I got transferred. Then Vivint gave me a two-year contract. I called a rep and they came out and installed everything in my house for free. The installation team didn’t take long. When I told the reps that I was having a problem with the Vivint system, they told me that it was time for me to have my system upgraded. I had been with them for so long that my upgrade was at no cost. The security service was fine and all the products that I got worked. I liked the apps on the phone and there was quick response from them when the alarms went off. The system worked for me and I had a good experience with Vivint. If I didn’t, I would have moved on to another security service provider. Vivint is a good company and I have recommended them.

I was impressed with the young person that represented Vivint, the quick turnaround time for installation and it being wireless. Included in my service package were the security, the thermostat and the timer. The sales reps were very clear in their communication, professional in their presence, and were good at how they presented and what they said. The installation team were outstanding. They were a lot of fun, very minimal disruptions and were very high in spirit. Vivint should keep doing what they're doing. They have a good model and they're very successful against their competitors.

I have Vivint's security and thermostat at two properties and then at the other property, I have both and a doorbell camera. The security and the thermostat have been perfectly fine but the cameras are a little tricky. They're temperamental and it’s something that happens frequently. It will go offline and then we go through the troubleshooting and we can get it back up. We've never been able to get the actual cameras on the property to work. But the customer service team has always been pleasant. The installers were very courteous and thorough. My experience with Vivint has been inconsistent but overall, it's been good. If it was more fluid with the cameras, not needing so much tweaking and constant troubleshooting it would be perfect.

Going on my 4th year with them, I had never had problems with the equipment so never had to deal with their customer service. So I resigned with them and not even 2 month into new updated equipment my garage door opener stops working. I called Vivint and the customer rep first tells me I was going to have to pay for someone to come repair it, I explained that this is a new system so I shouldn't have to pay for it to be repaired and they agreed to send a tech to come look at the problem.

Your salesperson, Dallon ** tricked me. I got royally screwed because of the lies, and yes, I was naive, but he seemed convincing. I just found out that it will cost $1100 to break my old contract (he implied it would be about $200 and Vivint would pay for it). He said Monitronics was discontinuing service in my area (another lie). He said he would be available by cell any time I need him (another lie, he doesn't respond to texts or return calls). So now I have a 5 year contract with a company I hate, and I will not be continuing after that time is up. During that time, I will trash your name every chance I get. Was it worth it?

Had to disconnect service. Did not work after 5 days. Was still being charged for a previous account. Spoke to at least 6 different people. In the end I was told, "Sorry you signed a contract and could have taken the service with you. Sorry but you need to continue pay for a service you are not receiving."

We are very satisfied with the service provided by Vivint. From the salesperson, technicians and the quick response to the false alarm, we are more than satisfied with the professionalism we've received from each individual we've made contact with. We feel safe with our alarm system!

I called for help as I was having Financial issues and the person I spoke to only gave me one option. The option was that he will waive my debt and lower my payment $10 but I had to renew my contract. In financial distress I agreed verbally but never signed the contract. I called back two weeks later told them I had the full payment and wanted to keep the current contract. They said they couldn't go back as I had agreed and they had me in recording. A Company who takes advantage of a customer who is in financial distress is NOT a good company to do business with. Period!

The Vivint sales rep explained things and he wasn’t pushy. He had mentioned that somebody on the block, even with the alarm, got broken into. I knew mine was a really old unit, so that was the main thing and I needed to change it anyway. The installation took a while, but they did it and everything was fine. Something was done inappropriately at first and they had to come and fix it. When I called, they were there the next day or that day. A couple of times I forgot to take the alarm off when I went out the back and they're very prompt in speaking to me through the unit and sending an email. I’ve been with Vivint for about two years and even though it had the wires, that was good also.

The salesperson was dishonest with me from the beginning and I didn't learn until the system had been built into my house that I couldn't back out until I had paid for all equipment. He told me it would be easy to return the equipment and that I could leave if I wanted. Since then, I have had issues with the camera where there is a delay in the picture for up to 8 hours but it tells me it's live (e.g. my car will be sitting in the frame in the "live" photo but I haven't been home for hours). I have also had issues with the motion sensor where the home is armed but it does not register that anything has happened or that any door was opened. I do not get the correct alerts when someone walks in front of the camera or when there's motion detected which was one of the main reasons I got this camera- I wanted footage in case of a break in.

We were living in Utah and we just had a baby. We were living in a safe area but we still figured that it would be good to have burglar monitoring and motion camera because we did intend on traveling. So being able to look on the camera and see what was going on with the house while I was gone was definitely a choice. The sales rep from Vivint fulfills his role very well. He was very respectful and very easy to speak with. It was only my wife that was home during the installation and they were having some issues with internet connectivity. That was part of getting the password figured out because I'm normally the one that deals with that stuff. Bouncing between the little one and trying to get that information was difficult but in the end it worked out just fine.

I had the best experience! Thank you, Brad for doing a great job! He was thorough, explained everything in detail, and didn’t leave without making sure I understood everything. I was very comfortable with Brad working in my home. I appreciate the security I now feel.

Since installing my Vivint system, I've felt much safer in my own home. The technicians were able to couple one of my already installed code-enabled-locks to my system which saved me some money. The install tech did a not-so-great job while installing my motion detectors and forgot to install my smoke/CO2 detector, so I had to schedule a second appointment and time off work, a little disappointing. Since installing my system, I've used much of my mobile data (I hit my max last month when I never have) trying to view my cameras, which I'm unable to connect to about 40% of the time. It's not my mobile carrier because if I have enough connection to watch YouTube videos, why can't I watch my Vivint cameras? Also, I can't always talk to whoever is ringing my doorbell or through my other cameras... yes it's frustrating that I'm paying for this service and can't always use it! These have been my biggest issues with Vivint so far...

Sales guy Kyle **, sold the equipment on 7/1/17 for around $1500, with a mo-mo agreement since it was paid in full for $49.99 mo. The 5/27/17 agreement, was voided due to full payment. I was led to believe that I would be able to record & rewind back 2 weeks. Later, only to find out ** failed to provide the smart device which you need to rewind. I have sent over a letter to CEO Pedersen & spoke with lots of reps. There's been no response to me from CEO or anyone who is willing to fix what ** did.

We bought our house in November and it already had Vivint installed. We have the front door camera and the thermostat. Vivint's quality is good and it does a good job monitoring everything. We felt we were having an issue with one of the thermostats but it turned out to be our AC instead and they did a good job getting back to us and helping us deal with our problem. I would a friend that a Vivint system is worth getting. They have good service and I'm glad I got them.

I went online and investigated who was out there that could give me the best security system. I called Vivint and the guy I spoke with told me he was going to send out a girl. Everything he told me that was going to happen did happen. They came out on a Saturday at my request two days after I called. It was very quick and that's what I wanted. The installation team was great. I was there the whole time and they let me do what I wanted to do to make sure everything was put in place. They were here from 7:30 in the morning till 6:00 at night. They did a good job.

We moved in here 13 years ago and needed some home security system. We were originally an APX customer then they became Vivint. We like the Vivint logo. Back then, it was just a small panel on the side of the wall and wasn't as much as it is today. The colors and the same safety that was being provided were great, too, so we stayed with them.

So far so good. No problems, will let you know if there are problems. At night the phase is dark and I expect, a little night vision. I think the installer did a excellent job, installing the equipment. But my wife which he had installed the front bell at a different place, like facing the street.

My equipment was installed on the 13th of Sept and nothing is working properly. Had 1 service call Monday 9/18 and still nothing working properly. Brandt the tech was very rude and didn't seem to care much about my problems. Monday 9/18 evening called back to request a different tech. Was told someone would contact me in 24 hours, no one called. Called the evening of the 19, was told my work order is still in air. "Wait 48 hours someone will call you," waited nothing again. Called sat morning and holy cow someone can do their job. Tech support got me an appointment for 9/27. I will never recommend this company. It has been a horrible experience. I just might even cancel, I was told by 18 different people I was not in trial period because my stuff is not working properly. After tech comes and fixes my stuff if he can we will see what I decide. 2 weeks and this much trouble is not worth your service to me. I give no stars!

The set up team placed glass break on motion detector so when I would go downstairs the alarm would sound. Doorbell placed in bad location, doors wouldn't open. First look went bad on second day. Man two appointments to have fixed within a month and No one called or came for appointments. Finally fix and now working for the doors.

I heard about Vivint through a friend and the service package was so good that I wanted it. I purchased the cameras, the door locks, and the home monitoring. The automatic lock was a cool feature that if something happens then I'll be able to see inside the house and be able to lock and unlock my doors from my cell phone. The reps have always been good and if I have a problem, I call and either they fix it over the phone or they'll send a technician over to the house. The guy who did the cameras and the door locks were also very professional. He knew what he was talking about and what he was doing. I’ve been with Vivint for about six years and never had a problem. It's a little bit expensive but I'm very satisfied. It’s an excellent service and I have already recommended them to a few people.

I dealt with the sales reps of Vivint and that went okay. The installers were good and they were in and out quickly. I was satisfied with Vivint, but they wanted to get my monthly bill out of my bank account and I'm not too wild about having them handle my account.

I purchased a service pack from Vivint which included a camera, a doorbell and an app on my phone which I wanted for safety. I've been using them for about two years now and their service has been all good so far. Also, their sales rep was good and knew about the product. The installation team was good too and they showed me every step they did.

I have never had a security system and never wanted one - until I met with Jordan ** and he put my fears to rest. It's very easy to navigate the entry pad and I have quickly gotten into the habit of alarming the system. My mom also had the system installed and she is equally pleased.

We have had Vivint for a few weeks now, I really like the service we get with them!!! I will recommend them to everyone!!! We have tried different companies but we have not gotten the results we have with Vivint. The price is the same we were paying but we get more services than we were getting. I think that is more for your money!!! Well worth it!!!

We got the Vivint security system and I like it better than ADT. We have the doorbell with the camera and a camera in the back because we don't live in a very good area. The sales rep was excellent and I liked her bubbly attitude. The installers have been awesome and they seemed knowledgeable about everything they were doing. It's a wonderful experience and we’ve advertised for Vivint. One can hear the doorbell outside when it rings clear across the street and down the street, so my neighbors asked about it and they’d check into it whenever I tell them about it.

I have the keyless doors, the alarm system, one camera and panel from Vivint. I wanted only the door locks but the camera came with it, so that was sweet. The sales rep was good and sold me on the system. Their installation team was very good too, but they keyed my door keys off so it didn’t work and I didn’t notice it for months. I called it in and they didn’t charge me for that. I’ve had a couple issues with the service and I always called and we resolved it in one way or the other. I’m very satisfied. However, Vivint seems rather expensive compared to others. I'm also locked in and I don’t appreciate being locked in especially if I move. I won’t be renewing more than likely because I don’t want to get locked in again into a contract for two years. There are a couple of companies that offer $35 a month for the same service that I’m getting for $70. Still, it's been a decent experience.

Your staff stayed on the job to a successful conclusion. They responded to my concerns and corrected faulty doorbell camera. They have great communication skills. They were prompt in their work. The installation of the equipment was as promised. The performance of the equipment is simple to understand, I would recommend the system.

I highly recommend Vivint. With today's world, we all have to have their system. They're an essential part of your life. My cousin who lives in New Hampshire told me about Vivint, so now we have everything that is with their system. Their service is great. When something is going on, they can call me right away and I'm aware of what's going on. It's great and comforting. We've had some things going on in this town and this system has been good that it's been like a godsend. When we've had a yard theft, it has been prevented. We had to add more features to our windows because some of them wouldn't go with the alarm when it opens up, but now they all do.

We have motion detectors, main panel, fire detector and smoke detectors upstairs from Vivint. We've had this system for at least four years now. I got those because we have two dogs and they're home alone a lot. The guy who did the installation was pretty good. The only problem we had was they put the motion sensor for our dogs upside down so it kept setting the alarm off, but once they got that fixed then it wasn't a problem. Any problems we've had to get fixed, they came down and fixed it at no charge. When we needed new signs for the doors or new sign for the property, they were pretty good about sending someone out.

Vivint’s service works well for me. However, we’ve had a few glitches. We get so many messages saying that the sensors need batteries. Every time I test the batteries, they’re still good so I don’t know why that’s happening. It seems to be a constant thing. I get annoyed with having to check the batteries. I think the problem is in the main board and it's probably overly sensitive to even small surges.

The app to view my cameras is very slow. I have never been able to view; and answer the front door the way it was intended. The signal to my cameras is intermittent, and are constantly refreshing. I'm regretting this expensive system and am very embarrassed to tell my wife of my final system assessment.

Chase ** has made my experience with Vivint, the best! He followed up multiple times, made sure I was 100% satisfied and that I understood everything & how to operate my system. Excellent customer service and I love my new system!

I felt like I needed security on my doors and so I got locks, monitors and a thermostat installed. Vivint's sales rep was really nice and showed me all the things that I could do with my phone and how I can control the lights. The installer came in and did all the things while the salesman talked to me and told me what the installer was doing. They professionally handled each of their jobs and it didn’t take long for the installation to go in. The installer also showed me the installer guide and how to work it with my computer. They were in and out the door and got the system installed very quickly.

We had two houses, one in Oklahoma and one in Alaska. We're with ADT all along but in Alaska we went with Vivint. Our house in Alaska is where our son lives and we stay there three or four months out of a year and then we'd have the house vacant most of the time while we were back in Oklahoma. My husband's health deteriorated so we decided to sell the house in Alaska. Our grandson and his wife bought the place but they did not want to pick up the contract with Vivint. So we called Vivint and they said they would transfer it here, but we have ADT here for years and it's already installed. Vivint said, "Well, you'll have to pay us $2300." We didn't want to do that, so we stayed with Vivint and when it ran out we went back to ADT. But we were satisfied with Vivint. We just preferred ADT because it was local and we've had it for so many years.

More than a year ago, I spoke with Vivint's sales rep and he was very nice and polite. We got the central alarm and it sounds off if there's a tornado alert. But I'm supposed to be able to access the interior camera on a remote basis, but I haven’t been able to do that. I don’t know what my password is anymore. Other than that, all is well. When we had a service call on the lock on the front door, it went fine.

We asked Vivint what was available and they showed us the kind of technology that they have and we selected what we wanted. We were with another company for a number of years and we couldn't even contact them when we tried to call or ask them to contact us so we could update the technology that we had. It’s always good for companies to update their clients as far as new technology goes. It would be nice if we periodically hear from a company letting us know what new devices or new technologies are available and that would be very convenient for us 'cause we're still busy even though we’re retired. Vivint's sales rep was pleasant and their installation team kept their commitments. They even came back a couple of times when we had few issues with the system, though it was nothing too serious.