Vivint Reviews

Their reps were very helpful and the installation team was fine too. I got Vivint's basic package and they have a good service overall.

Vivint’s service is excellent. I got to know this company through their door-to-door guy. He was very informative. Their installation tech was very good and informative too. He took his time to explain the various equipment that I purchased. Also, the customer service has been good. I had a couple of other things where Vivint's techs had to come back and tweak, but overall, the customer service team was very effective in getting my problems resolved.

I've been having a few issues with the system and also a crack in my nest. I requested a service call. The appointment was scheduled between 9-12. I received a phone call at 12:45 stating that they would not be able to come out to my house either to just give me the face of the nest for me to replace on my own or come and do it themselves. I asked for a few alternative ways for them to still make it being as though I work seven days a week and do not have open availability. I was told they would call me back and it has been about 3 days now since the scheduled appointment and I have not heard anything from anyone. I am very upset and am considering just going back to my original security system.

Within 4 days of installation we already had equipment that was not working correctly. Although they had an installation tech available the next day when I placed my order, when they needed to come fix the things not working it was going to be several days before someone could come out. I wish I had gone with a different company.

Service was great. He was very detail and explain everything. His name is Joseph **. He provide information on each item, the cameras, the monitor on how to work it if someone would come in the house, which buttons to key for emergency.

So far things are going good. Knowing that our property is protected by this system, at ease with not having to constantly check outside and walk around shop. Had to call the tech back once to help with cameras, very prompt and very knowledgeable on what problem was.

A sales rep of Vivint knocked at my door and told me all about their home security service. At that time, I wasn't happy with my other security provider, so we switched over and I’ve been with Vivint for quite a few years now. I have the sensors on all my doors and windows, the app, and a camera inside my house. I wanted a camera inside because if anyone were to break in through my front or back door, the camera inside would catch it.

My aunt referred me to Vivint and I purchased their package with the thermometer, door lock, sensors, carbon monoxide detector and fire detector. Everything's good.

A friend of mine had gotten a Vivint system and liked it, so I also got Vivint. That was five years ago and I also got an update about a year ago. Both times I had to talk to a salesman on the phone and they were very friendly and knowledgeable. Because I'm a truck driver and I'm gone three days out of the week, they suggested some things like the doorbell video. I also have the glass break sensor, the indoor and outdoor cameras and the fire sensor. I've also got sensors on my back door, garage and front door. This way, I go on my phone, check everything and make sure that everything's all right.

A door-to-door salesman told us about Vivint and we ended up getting a smoke detector, medical alarm, remote and the keypad for the front and back doors. We were supposed to have window sensors, too, but they were never installed. My mother was living here at that time and she wanted those features. Once installed, they showed me how to work the system and I also had the paperwork. This was four years ago and everything’s been okay.

It started on Friday. I took the day off work to have the system installed. The window was 8 to 10 am and time needed was 4 hours 45 minutes. The tech arrived at 10:45 and stay past 6 pm. When he left the system was not working properly. It had lag and the phone app kept giving an "App unavailable. We are doing maintenance on our end. Please hang tight and try again later." Or a " Command failed". He said to call it in. They would help me with the phone application.

John was my installer. He was extremely polite. Very knowledgeable. He explained how to use security system in easy to understand terms. Cleaned up any shavings from drilling. He gets 5 stars. If I need an installer again I hope it would be John. Perfect service.

This morning when we tried disarming our system we found the sky panel frozen. Had to call support and they walked me through taking panel apart and ran into a couple of issues. As a result my wife was late for her doctor's appointment and I was late for work. Shameful because I just switched from ADT to you. Very frustrating and NOT HAPPY with Vivint at this point.

Terrible unorganized, false hopes. Informative. Unreasonable demands at the time of service already being installed. Do work at all without wifi. The most terrible experience I had is when I had equipment and they tried to make me buy more for $549 ran my credit and made me get a loan form citizens.

I have Vivint for about four years. I got a smoke alarm, two motion detectors, and alarms on the doors because I live around the country and I don't have any neighbors. About a week ago, we had to put a new battery in the smoke alarm. Whatever we had to do to put a new part in, we had to get somebody come out and do it. Other than that, it has been great.

My son’s got service with Vivint and he told me about them. We live out off of a dirt road and in our neighborhood, we have had one or two break-ins. My service package includes all the doors, seven windows and a motion detector. I've had the service for at least five years now and until three months ago, I used to really like the service. The sensor on our sliding glass door kept falling off and they had to send someone out. But when he fixed it, we started having issues with our door that goes to the garage. He had drilled an extra hole in our door that goes to the garage and the thing that he put out on the sliding glass door, he didn't even put it on right. He didn't know what he was doing and he messed up two of my doors. It was horrible. They told me they were going to send me a $100 check and I even talked to them a month ago about it, but I never received it and I still got the hole in the door.

I liked Vivint’s system when we had it, but since we no longer live in the townhouse, we gave our Vivint system to the people who bought the house from us. The dad said, “Oh, that’s wonderful. So, we can transfer it over.” However, we can’t transfer the contract because I did not realize that we signed a five year contract. I don’t remember Vivint’s reps saying it was five years because most of them are one year contracts. So, we just assumed it was a one year contract. Also, we got kind of shove into the contract. My husband was the one that signed the contract. I am leaving the system in the house and I’m paying the monthly fee. It’s cheaper for me to pay $54 a month than to cancel the service and pay $2000.

Great crew that help put up a new panel, sensors, camera, Thermostat, door lock etc. Thanks to Carla, Spenser, Mark & his boss (sorry I forgot his name). The installation went very smooth. All is working very good. We are very happy. Thank you Vivint crew.

The salesman (Brandon) was amazing and the installers were very professional. The only issue I have is that I am surprised that there are no decals available, other than the tiny ones. I would like a large sticker for the back of my garage for my security and I also would assume you wouldn't mind the advertising!

I have been a loyal- without contract customer for 4+ years, which is not the norm for a residential alarm consumer. They pretty much had my business because they originally came as a package deal with ATT 5 years ago. My box kept falling off of the wall, which is not covered by general maintenance. I had someone come out and put the box back on the wall and 3 months later it fell off again. The wires snapped and when I called they said there would be a charge to come out and fix it. I had no alarm service from March (and they can see that in their monitoring system) because the wires snapped from March to June. I called in June because I wanted them to remove the equipment and cancel my services.

Vivint's rep explained everything to me right and I got a good package. I have two cameras and a smoke detector on my patio door. Then the technician came right on time, was real friendly and sat me down in the middle of coffee. When I had a bit of trouble with the cameras in the first few weeks, they came out and replaced it. The cameras are working perfectly now. I’m 100% satisfied with their service and I told my neighbor about them. My two daughters also have Vivint.

Some sales guy from Vivint walked down the street and stopped at every house. I wanted something basic so we purchased the service package for doors and windows. It’s an easy system. You just press the button to turn it on at night. I’m just worried that the batteries go out pretty quickly. I already changed six of them in two and a half years. To me, having a security system helps. It doesn't matter which company I have, but just having one makes me feel better.

We've had the Vivint home security service for a while. I've got glass break sensors, motion detector sensors, and a smoke alarm. When I first got Vivint, I still had the old control panel from ADT. But it was very clumsy to use and to start and turn off so we didn't use it very much for home protection, other than for the smoke alarm. That unit had to be replaced and now, I've got the new, digital control panel. It's easier to use and I like it so much. We use it all the time now and I even set it when I go to bed even though we have a dog.

Installers left a mess and were unable to finish because I had to have an outlet installed near my front door. Once it was installed, I was unable to get a response from the installer. Have just informed my sales consultant and he said he would talk to the lead tech. All kudos to my consultant. He is knowledgeable and very helpful.

So far we are quite happy with the products and services we have received from Vivint. The app is convenient and easy to use. We especially appreciate that we can activate the system remotely and that we can provide guests with a secure password thus eliminating the need to provide them with keys that inevitable get lost or are forgotten to be returned.

A neighbor told me about Vivint and I just thought plain security was a good thing to have so I don’t have the cameras. The installation went smoothly and everything has been fine. Their service was excellent and it’s been a great experience.

Getting Vivint was the best thing we have done for our house. From Jon ** coming over, to the same day installation, I am so impressed with Vivint. I can't believe that I used another company and the difference is unreal compared to Vivint.

It have been great, I feel great when I am away and very good with the system when I am inside. I have to say I am still learning. I am not the best with my cell phone, so sometime I get a little turned around. So with all my new experiences I have say it is all working out good.

Was very happy with the installment. The technician was very professional and courteous and made sure I understood the system before leaving. Minimum drilling was done, no damages caused and he ensured that minimum wiring could be seen, he offered suggestions for the best placing of camera and sensors for maximum coverage. Very happy with my decision to install the system.

Years ago when I lived in a different house, Vivint reps went door to door. They were brand new and wanted to get Vivint in the house in the subdivision I lived in and put a bigger fence sign in my front yard. There were four of us in at different areas of the neighborhood who did the security with them so they were very quick. I had ADT Security Service before but I got rid of them. I had fantastic interactions with Vivint's sales reps and it was one of the reasons why I went ahead with them. They were very personable and very informative. They let me know each step that would happen to the installation and how it could be monitored. They gave me a 1-800 number and information in case I have any issues. Also, they showed me how to use the program.

There were four break-ins up the area above us here and then Vivint came door-to-door. However, at that time, I couldn't afford it since my husband is a dementia patient and I'm taking care of him. After a week, this person from Vivint came back and wanted to talk to me about their service. They offered me all the equipment for $100 of putting it in and then the monthly fee, so we decided to go with it. The interactions with the installation crew were great. They went about their work, explained everything and showed me until I was secure in what I was doing. We have had Vivint's standard security system and it totally changed my husband's dementia as he felt safe in the house. Somebody along the route evidently told my husband we had a situation here that certainly could be used. They did that and he loved it. He was telling me to make sure it was on.

We already have Vivint when we bought the house. We have door locks, window security, smoke and carbon monoxide detectors, and even the flood or water sensor downstairs. They redid the system for us and they're excellent. We've had the service guy come out 2-3 times. Overall, Vivint is an awesome company and their customer service is phenomenal. They go out of their way and get out when they can. I would suggest them to anybody. We’re starting a business in town and we will be getting Vivint also.

I have had this for maybe 9 months... not exactly my best move. Switched from MyAlarm cause the products seemed better... which if they were in working order it might be worth the extra $15/month and the extra 4 years contract!!!! However within 5 months the transmitter that helped read my previous alarms equipment went out in the middle of the night and every 30 minute each sensor beeped. So at 5am the system went off and woke up my 2 children so I made a call and went through how to change the batteries and reboot the system. Not a week later the transmitter went down again so I have to get my neighbor who had knee surgery walk down the block and explain the reset... and again a week later while out of town system transmitter again goes down and again EACH TIME this is EVERY 30 MIN all night long... which still applies to my phone app too!

I have had a contract with Vivint for over 4 years now (unfortunately we're locked into a 5 year contract). This company is absolutely the worst with customer service, technical support and withdrawing money from your account with no permission. I have several stories, but most recently they illegally removed $180 from our account (they have our bank account on record for automatic bill pay). They've since acknowledged they should not have removed that money and owe us a refund. They said it would take 2-3 days. It's been 12 days so far and no refund in sight. I've made 2 calls to check on the refund and they continue to tell me "It's coming".

Cannot connect to my own system from my front yard. Connecting to the system from my phone takes so long that whoever rung my doorbell is leaving before I can respond even on the panel in the house. Not very impressed. I have been through the entire system trying to fix that and trying to stop the alert from going off every time a bird lands and the wind blows. So in essence it is useless because I shut all alerts off when we go to bed because it goes off all night long.

This company could care less about your loyalty. I've have their service over 2 years. Never once have I been late on any payments. I am moving to a rental where I am unable to continue my service and no exception can be made to waive any cancellation fees due and take back the equipment. Instead, I have to pay off the balance before I can cancel instead of billing the customer like a normal business would do. This causes me to keep my Vivint equipment installed in the home that is being sold to a new owner and where I won't have access to the house to take out the equipment. I won't have the funds until my home is sold and I get money back. This is also unsafe for a security business since I will have complete control over the new homeowner's security system... what a joke.

This is my first Home Security System, I am well pleased. I would recommend this to everyone. This system is easy to work with, certainly feel safer with this system. Thanks to all for the service you give, we truly appreciate each and every one of you.

I think it's great when it works. Every day, I'm having to reboot cameras multiple times per day to get 2 of the 4 cameras to connect. It's pointless to have cameras if I can't view anything particularly when it's both outdoors cameras. Is this a simple fix?

I was supposed to receive an Alexia via mail and have not received it. We have had the system for about two weeks and reason we made the purchase was because of Alexia. And every time we let the garage up the alarm goes off. Let us know when to expect the Alexia and a tech to fix garage problem.

Security system as a whole is good and easy to use. My only complaint is with the doorbell camera, either it picks up everything like cars driving past or if I turn down the sensitivity at all it doesn't hardly record anything at all. That is the only negative everything else has been positive.

We bought a house that already had Vivint and we had the basic package that included the temperature, security, and glass break. The previous owners paid for us to have Vivint for a couple of months and for a week, I worked it out with them too. They are not a good company that I will ever work with again and the only reason that I got their service is because my husband is in the military. He's gone more times than he's home and our front door leads into our stairway. Our children are upstairs and we are downstairs. It made me feel safer to know that we had a security system. But I had zero satisfaction in the three years that we had Vivint. Every time I called, they promised they can do something about my concerns, but they never do.

We’ve been wanting to get some security devices and a guy from Vivint came around the house at the right time. We purchased the doorbell and the outdoor security cameras. While everything was pretty standard, it was easy to work and get through with Vivint and they’re very reasonable. Their reps and installers were good as well as the service.

Signed up for this service on July 15, 2017. The installation was a nightmare as the cameras did not function properly. They had to boost the wireless (their outmoded software that you have no control over is only 2.4 GHz) and this still did not work as the main attraction for us was the motion detection cameras especially at night. We sent a cancellation on July 18th and have done so ever since the original installation. Their contract has two sections where you can cancel the "agreement within 30 days and also within 3 days." We have done so on each count and still get the resistance that we either have to buy out the contract (that's about $4,600 including the shoddy equipment) or sell it and the contract off to someone else! If the cameras do not function properly, why would you want the system and why would you sell it off to someone else?

Our experience with Vivint was wonderful. From our initial phone call up until installation, the process was seamless, professional, and easy. Vivint treated us with respect and really made us feel like comfortable with our purchase. We have recommended Vivint to family and friends and could not be more pleased. Thanks so much!

Experience so far was a 4 star rating, due to approx 4 days trying to get a correction in install address with customer service. The installation guy (Ralph **) was very professional. The system is very modern, in my opinion. When I open the app, I get a not connected to wifi alert.

There were young guys that were here for the summer from college going door-to-door and selling Vivint. They were very nice, very good, and polite. Then they had an installation tech come to our home and set it up. Five of our friends on our street got it as well. However, when the battery died on the main thing, we had to get the battery ourselves. Other than that, I love the idea that I can check on it with my phone when I'm away, and that we really like the security.

Our friend has Vivint and she recommended it. And when we got the house we purchased the cameras and the alarm. We did everything with the sales rep over the phone. The guy was really nice and he asked what we needed. Also the installer did a really good job. He explained what he was doing and how they're gonna work. We've been using the system for six months and everything is good. I can check the app and cameras over the phone and every time that we have any alarm they call and they respond quickly. Our Vivint system gives us a peace of mind like if we are out and something happens. We really like it.

My sister had gotten the securities at Vivint and we were worried because our mother was quite elderly and fat. I got the very basic package because I can't afford to have more than that. The installation team was on time and they were excellent. They explained things to me and everything has been cleaned when they had gone. But, when I initiated the service I was very upset to find out later that the sales rep was charging me the highest price. Because when one of their sales reps came to the door there and he was offering a lower price, I was told that they had a range that they could offer people. But the sales rep I had offered over-range and was going to get a commission off of it. I was not happy because he was aware that I have lower income and living in a mobile and that he had told me the highest price.

I felt like Vivint had the latest technology and I always like to have the latest one so I went with them. I bought a package that included the camera, the doorbell camera, the thermostat, and motion window sensor kept indoor, outdoor. The installation team was very professional and good. Overall, Vivint has a smooth operation and I'm very satisfied with the service.

Jeffree **, the sales rep for Vivint was very diligent prior to us signing up for the security service. After installation, we heard nothing regarding how things were working out or if we had any questions. No follow up customer service.

Vivint had a big push towards Louisiana and they had people going door to door and trying to get everybody signed up when we started with them. Our service package includes the sensors, cameras, doorbell cameras, and the system works well. But we had issues with some of it and we had to call to get somebody to come out and replace the sensors and get it fixed. The technicians who came out were great.

We saw Vivint on other people's lawns and we got the package with the alarm system, smoke detectors and glass break sensors. Their sales rep was great and their installers were good. All in all, it was a painless and efficient experience. We're very satisfied.

Horrible! Horrible! Horrible! I have had the system for less than a month and already had techs out twice to resolve installation issues. In regards to the second visit, a tech was at just at my home. It hasn't even been an hour since he left and I'm already having issues. Now I have to wait 40 minutes for him to return and god knows how long it will take to correct this new issue. There goes my plans for my day. Although The equipment is very good it's not worth the hassles of dealing with multiple customer service reps and having to forego plans to wait for techs to fix installation errors!

My wife and I recently purchased our first home in Baltimore, Maryland. As we approached closing our real estate agent let us know that the sellers had a Vivint Smart Home Security System installed. They asked us if we'd like to keep the system otherwise they would take it with them. I did some research and called a representative from the moves department. He was very nice, explained that this is would be a takeover and it would only cost $99 but that he would waive the fee since we will likely be extending the contract. We scheduled an appointment for Saturday, June 3rd from 11am 2pm.

Great customer service, but the tech has been to my house two times already for camera issues. Camera 2 never worked since it been installed. There were 3 installers and still no camera. The tech does come right away when I call, but he also beings 3 other techs as well. With that many techs I would think the camera would work.

All cameras including doorbell is not accurate on detecting a visitor. Either sometimes missing a visitor or sometimes if it's cloudy or shady it's recognizing transition of the sun and shade as detection which ends up hundreds of notifications during the day. But at night it's more accurate.

The Vivint sales rep was really helpful and I got the alarm work for all the doors. The installers were awesome too. They were on time and very professional and courteous. I already had the product installed before at another house in Edmonton and I had no issues with it. I'd like to have some of the other options but because of the added monthly fee, it just isn't worth it. But overall, Vivint has great service. Any time I set the alarm off by myself it contacts me right away.

A salesman from Vivint Security came to the door and I had seen one of my neighbors had it already so I knew about them. I bought the alarm system, the fire alert, and the carbon monoxide detector. The sales reps have been awesome and knowledgeable. I have always been able to get my questions answered. And I had some trouble with the battery that I couldn’t replace immediately. I was working night shift and the thing wouldn’t stop beeping. And I had a little trouble getting through to a person. But other than that, everything has been really good. I replaced the battery and it's back up again now, but I had to have it disabled for a few days.

A guy from Vivint came to our door and he was very good. Our neighbors have Vivint and that helped us decide to go with Vivint as well. We purchased two Cameras from Vivint and its features were handy. It was nice to have a camera that we could move around and check things out better. My interactions with the installation team were very good. They had to come out twice since the installation to service the camera one time, and then they had to service the pad another time. We saw some new main pads. It would be nice to have a newer pad. We recommended Vivint quite a few times. Overall experience with Vivint went very well. They were very professional and very friendly.

I have fire and smoke alarm, pass alarm and wind glass breakage with my Vivint service package. Their sales rep was excellent and their installation team was all right. But the system is inoperative right now and it has been out for a week. I wish they’d get the thing working. I feel very dissatisfied and I can't believe it's taken this long to get the thing fixed.

Do not have all the items we paid for, told parts are on order. Have not heard back from the Rep about when they will be in, need the front door lock installed as well as other items. Also did not get quality repairs on the walls where holes were drilled and then not used.

We have had a great experience from the sale, installation and overall product. The representatives were friendly and knowledgeable, they answered all of our questions. We got besides the base security the camera doorbell and it adds peace of mind when someone comes to the door. I would definitely recommend.

Service was excellent; performance of product is good thus far. However, we do need some assistance with "syncing" our smartphones with the cameras, so we can view the house/yard when we're away. Any assistance in this matter will confirm our thoughts regarding keeping the system long term.

When we moved into our home, the first thing that we called was the alarm company. Then Vivint came out, messed up and put things in different places. Upon installation, it was clear that the technician didn't know what he was doing. He installed my glass break literally three inches from the air vents. I had no clue and in the middle of the night, when the air or heat kicked on, the sensor thought the glass was breaking. The police came to my house at midnight and that had always been fun.

Very surprised to find Vivint is rated #11. I believe we over paid and signed up for too long a time. Then we were shocked that someone called and tried to sell us a warranty contract for $6.99 a month. We didn't do our homework so we think we could have got something better for less money and a shorter period of time than 5 years.

I was generally pleased with the system because it fit the need I had been considering. The salesman was a nice guy but could be a little more customer focused. The (Vivint) android app has been very inconsistent and frequently fails to connect.

My installation is still incomplete despite multiple calls to schedule service. My home therefore remains vulnerable to intruders. Very dissatisfied with the company and process to rectify situation. There is zero accountability. I have reached out to the account manager on several occasions, with the promise that prompt service would be provided. So far, all that has occurred is lip service minus action.

Vivint salesmen were good and knowledgeable. They came by and checked. Since my husband was home, he decided to give it a shot. For somebody to get my husband to go for something, they really have to know what they’re talking about. The installation team was quick about everything. They were helpful because they stop by when we had to call them and reeducate us. You forget when you don’t use it all the time. The package we got just have the door alarms. We’d get the one that contacts your phone and tells if a door is open. It’s good to know the alarm is there and to have your sign upfront. The alarm is fine and it’s better if we actually use them. I’m retired and my husband’s semi-retired so somebody is usually home, there is no reason to turn it on. I think it’s good to have an alarm even if it’s just a deterrent for people when they see the sign on your gate so they won’t go in there.

One of Vivint's reps came to the door and sold me the system. The experience with him was good and I changed over. I went with them because their system works. I also have a few features I wanted that I never had before. I got the glass shatter, one detector and the CO2 detector. They sounded like good things to have. The installation team was good. They're fast, efficient and made sure all things are okay with me. I've had a few alarms and it was only a few seconds when somebody was on the phone, so they had a quick response time. When the CO2 detector was beeping, a little squeak comes out of it every time. Vivint came in and changed that for me, although it's beeping again now. I also had a problem with the sensors on the door but they came and talked to me about it. Overall, my experience with Vivint has always been pleasant and problem-free.

The sales representative was a good guy and I liked him. We have the garage door, garage panels, motion sensors, camera, doorbell, and the doors included in my service package. Those are the same features I had with another company before. We've had a good service and a good warranty when we had something go wrong and that was replaced. However, a friend of mine initially recommended Vivint and Vivint said that upon the recommendation, they would give both of us a free month, but they didn't follow through on that. I called them once and the rep said they would do that but they didn't. I've been with them for over a year now so I doubt that that will happen now. But for the most part, it's been a positive experience.

I must comment on the installation Technicians for their experience, knowledge and most of all the demonstration on Vivint Security Systems. Their recommendation on the equipment was excellent and they explained how every piece of equipment works. Secondly Vivint Customer service and always there and ready to assist me. Thank you.

I bought and within 2 days had buyers remorse because I'm on limited budget... from my time with James, salesperson and installer/de-installer Mykel and Max, I found your personnel most kind, considerate and very professional. Should I come into unexpected cash flow I would surely consider Vivint services... thank you.

Worst customer service ever? Never deal with this company, they won't let you out of your contract. I had to sign for 6 years and had problems from day one with faulty inept installation technicians, false alarms, faulty products and ridiculous hold times when you have to call the customer service center. I fussed and fussed and they do not care. Tried to get out of the contract after complaining and complaining and still have over a year to pay them on my 6 year contract. Speaking to managers and supervisors does not help, they do not care. They do not listen to "recordings to ensure quality."

The installers were very professional and thorough with how to use the system. I would definitely recommend to friends and family. I will be adding more elements to my system at a later time for sure. Also they were very flexible with my schedule.

The customer service is very stressful for the customer. They tell you one thing and never do what they say. You have to go to many people to get issues resolve and you can never get back to the same person, even if you gives his or her badge number. Just unacceptable. Hope I never have to deal with company anymore in life.

Was never able to connect to my thermostat. Was paying almost $500 a month to cool a vacant house because I could never get this to work. Called half a dozen times, was always transferred multiple times, and then when I tried to cancel in the 14 window they provided they tried to say I wasn't eligible. Ended up canceling service. Changing door codes was an awesome feature though.

Kelly, our office manager, has a Vivint home unit and we decided to bring Vivint to the business as well. We have security cameras inside and outside, and on phones as well. The sales representative was very helpful and knowledgeable while the installation team provided excellent service. Vivint has really good customer service and really great technicians. There have been two incidences where we've required service, but other than that, it's been good and we're satisfied with the service so far. Vivint has been pleasant and friendly.

I've got motion detectors and entry security from Vivint, and I was fine with them before, except that I never really had to use the service. Then when I had to use them and upgrade things, people wouldn't show up. They make appointments but they don’t call or show up. It went on for almost two months. It was ridiculous. The whole frustrating thing was that my touch panel never really worked for me. I would have to recalibrate it but that would only last for 10 seconds and then it would go back to being an issue again. It was very annoying. Sometimes, I couldn't release the alarm in time or I‘d miss it altogether yet Vivint would have just called. The police even came to the door and I was very embarrassed. But that was just a one-time thing. The point was there was always an issue and we had been trying to get that fixed.

I was told by the Representative I would get 4 lighting controls and Alexa. They ran out of Alexa and the lighting controls I was only given 2. The installer promised he would come by on Saturday, Aug 5th. He did not show up nor did he call. I called the rep twice and was promised again I would get Alexa and he'd call to let me know the status, I have not heard from him either.

I contacted Vivint customer service several months back... I have had Vivint for several years and have had no problems... Anyway I called because my camera stopped working, I did all of the tests and spoke to a rep. who walked me back through the steps and confirmed my camera was not working properly. She didn't sound as if she really knew what she was doing. I also had a carbon monoxide detector go out, instead of shipping them to me for me to replace... they are not that hard... I had to set up a time to meet with a tech. When the tech arrived he replaced the detector, but said there was nothing on the work order about a camera and he even checked the camera and confirmed that it was not working.

I really feel a sense of safety and peace having the system. I am alerted when I'm not home but unwanted visitors ring doorbell I am able to answer from anywhere. I'm really enjoying the system and will recommend to friends and family.

So far we love it!! Sales representative Austin has been both very professional and courteous. His customer service skills and knowledge of the system is excellent!! The installation techs have also been great! Jake and I'm embarrassed that I forgot the other young man's name. Very pleased so far!

I deal with a lot of sensitive materials and I needed to have protection for my clients’ information. The Vivint sales representative that I called was very professional, well-spoken, made me feel comfortable and took care of me in a manner that I felt that he actually cared about me and my business and that he wasn’t just trying to make money off of me. Then, the day they came to my business to install, the installer was clean-cut, very professional, cared about how the wires looked on my wall and did whatever he could to make the wires not show as bad as they could have. He also cleaned up his mess and showed me how to use all the systems. I was really impressed and the system tells me when the door opens and closes. Also, I like how each employee has their own pin code to get in and out so I can track who comes in and out and when. The price point is amazing and the service is awesome. They're the best.

There was a representative from Vivint in the neighborhood and I got the regular alarm system connected to the Fire Department. My previous alarm had the same features but it needs a landline in order for everything to run smoothly and this one doesn’t. The sales rep was very positive and gave me a lot of details such as what the alarm company is and the features that they offer. The installers connected everything quickly.

Everything is going GREAT! And I am so happy that I had gotten it installed because system not even 1 week old. And it had helped the police locate someone that was attempting to break into my home. So when I return to this home I do believe that I am going to feel safer with this system. Thank you so much!

This is absolutely the worst experience with a business I have ever had in my whole life! I have spent several hours on the phone with all departments when trying to move my service. I have been a customer for 8 years. To start they would not accommodate evenings or weekend set up. When I tried to remove the main unit I had found a 6-inch hole they had punched through my wall for a tiny wire they ran behind it. I was moving out and was embarrassed for the new home owner so I left it covering the hole. Vivint wanted 600.00 if I didn't bring the unit with me to the new home. I explained the situation and they offered to charge me 300.00 instead. They damaged my home installing this but didn't seem to care.

Vivint has a good response time and that's excellent. I got something different for my service package, which includes a glass-break sensor and two digital keypads. The installers were here before I was and they worked so fast. Overall, my experience with them has been very pleasing.

Very professional and answered all questions I had. Very knowledgeable on the equipment, and its capabilities. Very fast and adequate with installing without compromising. I would recommend to anyone and everyone to go with Vivint. Thank you.

The installation of the service was incomplete and I keep on finding about this problem as it shows up. This makes me waste my time and does not provide me the security that I was hoping for. I requested 4 doors and 3 windows sensors and I have only doors.

I've reached out several times and not one response from your offices as to why we were charged 2x. I want someone to get back to me this time!!! I am very upset that nobody called me or even emailed me!!! This is very disappointing! I want answers!!!

Both of your employees who came down to Nogales to install my system were very professional, and efficient. They worked diligently through the chaos that was my house that day. They were very patient with me, helping me through all their instructions. I still can't make the fob work, but it has not been important to me. I love being able to do stuff from my phone.

We purchased a home and I wanted to make sure that my home is secure and my family is safe. We got the security system and the thermostat from Vivint. I told them I had a two-level home and I needed two units of the thermostats to cover all of them. They were supposed to be part of the package and the sales rep and the technician told me this. However, the technician didn't have all the equipment and he was supposed to come back. Other than that, that technician who installed the system was amazing.

Your Vivint Representative was very polite and prompt installing the windows and doors sensors. This is why I called back to get a camera for my living room. Thank You. I would recommend this system to my neighbors and friends. I just got this system and I love it.

I am completely happy so far with my security system installation from Vivint. The products that are available are so far advanced in technology and amazing that I look forward to expanding my system as my budget permits. It certainly has given me a piece of mind when it comes to safety & security.

Can never get should of anyone to get problems resolved! During install didn't take off old security system to put in New. Just put it right next to it. Wanted a camera but did not want to wire it through the attic. Have had no problem with other companies wiring thing through attic. No camera installed.

We are enjoying the convenience of our Vivint Security System! The installation process was professional and quick! The installers were very courteous and friendly. We were extremely pleased at how well they cleaned up after themselves! Their explanation of how to use the system was exceptional.

I purchased a service package from Vivint that included the doorbell camera, the Ping camera, about three motion detectors, a few window sensors, glass break sensor and the smoke detector. Those were neat features. My daughter is getting a little bit older and those features were to have a little bit more security in case my daughter stays at home. I had a different security system before and I had it for quite a while so it was not as advanced. So far, the service has been very good. I had an issue with one of the motion detectors going off so I talked with the sales rep again and he was very helpful. The installation guys were great too. The equipment has worked really well and all of the representatives I’ve worked with have answered all the questions.

The salesman from Vivint was very nice and helpful. We just got the regular system and the installation was a fairly quick and painless procedure. I don't remember them being here for long. Everything seemed to have gone real smooth. I like the service and I'm very pleased with Vivint.

I have been a customer for 9 months. I called them today because my cameras only record for 20 seconds. To upgrade I would have to purchase equipment, I could have got a monkey when it was installed but the representative told me a indoor camera would do me better. He failed to tell me the monkey would record constantly. I also got locked out of my house because of them putting dead batteries in my door lock, I also had to have them remove my thermostat because it did not work right with my heat pump. The representative that removed it told me they put the wrong one in for a heat pump they have a better one, when my contract is up don't expect me to renew. Why would I with the customer service that I have received. I also will not recommend them to anyone else.

I am a brand new customer and had a very positive introduction to the system and an extremely negative experience with installation and technical support. After promises that VIVINT would work with my existing system, it took 8 attempts to get my system working at 90%. On the original installation, technicians took until 1 am to set up the system, neglected to set up 3 sensors, and gave very poor instructions on the alarm system.

I recently took a trip to Minnesota. I was able to access my home security via my Smart Phone. It was so easy, and the satisfaction that my home was safe and secure was so very comforting that I would recommend it to anyone who is looking for a security system that offers these things, when you are away from your home for any amount of time.

Technician didn't show up. I still can't use my phone. They still haven't install my camera yet. Can't use my alarm when I leave home bc my phone doesn't connect with the system and nobody has been able to help me. I have called several times and still have no help.

Our Vivint system is pretty comprehensive and everything is alarmed. That includes every window, room and entranceway. The package was cost-effective given what they were outlining and it just made sense for us to get that one. The way they do things is we got a certain number of points and then we could pick what we wanted. However, we had some wrinkles with the first sales rep. He was very young and a little too promising, and a little misrepresentation happened. Then when the installers came, they told us they couldn't do what the sales rep had said. Then, there were a couple of things that the installers couldn't do either, and they had to have someone else come. It was pretty bumpy at first, but we got over that and we've been very satisfied with the service.

We had ADT many years ago and we were not satisfied. We were looking for an upgrade then one of the Vivint reps came to our house soliciting for new business. It was very intriguing and that was the perfect opportunity for us to get a Vivint service. The person who came here was extremely knowledgeable and walked us through from beginning to end and beyond. After we finished our initial consultation and purchase, he went ahead and tried to keep in touch with us to check how we're doing and if we needed extra service. We really appreciated that.

Both salesman (Marcel can't recall last name) and installer were very professional, knowledgeable. Both had very pleasant demeanor and gave me confidence in their ability. Would definitely recommend Vivint system to others.

Elmira needs security in her home and decided to go with Vivint. It's a great system. The service and the products have been excellent. She has three cameras and the home smart system. Vivint's sales reps offered everything we needed. The installer was courteous. I thought he could have been a little bit more professional and knowledgeable, but after he laid everything in, the next guy that came out was amazing. He put in the back door camera and he just took it upon himself not to just install the backdoor camera, but he rechecked the entire system to make sure it was completely functioning properly.

I have only had my alarm system for 14 days and out of those 14 days it had only worked maybe 6. I have had to have it serviced 3 times and have them replace my panel. Each time taking me away from my job for hours at a time to get it fixed. We got a system at a time in my family's life when we need extra protection and not having it work when you expect it to is such a letdown. The application is so slow that if something were to happen I couldn't even see it until the damage is already done. Very disappointed and I would not recommend this system to anyone!!!

The sales rep I had was very pushy and strong and would not take no for an answer. I decided to give in after he came to my house for the 3rd time. I was really interested in the door bell camera but I already have my own security system. He offered to pay my first month of my service and have techs do side jobs to install my own cameras I had not put up yet for 50.00 each. So I agreed. Then I was hit with an equipment charge of 800.00 or around that and he failed to mention that part.

I have been a victim of Vivint unprofessional conduct, this company has relied a contract with me that they would not fulfill. This company promised to pay off the alarm company I previously had for switching to Vivint but after two days they called and confirmed that they would not pay off the other alarm company. My advice to everyone would be not to go with this company. This company also wants you to take out a loan to get their equipment for the alarm system. Not good!!!

I signed up for home security service with Vivint back in December. Since installing, I've had nothing but problems with Vivint. Problem #1: My installer, Nick, was a very nice guy, but did a VERY sloppy job with installation. He left wires exposed (when he told me that he wouldn't), he screwed things in places very sloppily and crooked, and did not install everything that I was promised (a Vivint sign with light, garage door sensor). VIVINT'S REMEDY: Due to this poor installation, Cindy, a nice lady from their Online Reputation Department reached out to me after I left a review for them with Consumer Affairs and offered me a $10 discount (for 2 months), bringing my bill down to $50.99 temporarily.

I got a security package from Vivint which includes a cool doorbell camera and my dealings with both their sales rep and installation team were good. I’m happy and I recommended them to a friend who’s moving into their house next month.

This is by far the worst company I've ever dealt with! They never put notes in the computer so the next rep. has no idea what the last person said to you and when you request that they do their job and listen to the phone call they claim they record, they lie and tell you they did. Oh, yeah, and after talking with about 25 different people and everyone promising to call you back-guess what!? Not one of them calls you back! I usually don't waste my time writing reviews, but felt this one was necessary.

The phone App is always under construction or gives me an error. My inside camera is always freezing or just buffers then I get App not available. If I can't get on the App when I'm away from my house then what good is the system? I purchased this system only for this feature.

I have been a loyal customer for 7 years. Last month they upgrade my thermostat. Tech wired up wrong causing heat pump to stay on. This caused 900 dollars of damage to air conditioner unit. Vivint replaced thermostat and claim department said they would pay for air conditioner repair, but when bill came they said they were not responsible. This is how they reward 7 years of loyalty. Maybe ADT will treat me better.

I purchased a home that had a Vivint system installed. Even though I had the system installed, when it changed from the old homeowner to me, someone had to come out and make sure everything was working correctly. And so far, I've been very pleased with the service. I've got an automatic door lock, motion and window sensors and I'm able to use my phone to lock and unlock and set my alarm. The system is working well and it has a lot of modern amenities that other systems do not have. If I have a problem I talk to technical support and they've been really nice and very helpful. The experience has been a pleasure.

I'll really try to be brief. I was skeptical about the sales pitch when the Vivint agent came to my door. I specifically asked when confronted with the contract, "What happens if I move out of here?" He said, "Oh, that's fine. We can reinstall in your new place for free." Forward a couple years, I've now sold that place and moved out. As soon as I did, I called Vivint and explained the situation. The answer was that the agent on the phone would call the new owner to offer the services to him. I've found out since that this is the only way that I'm to be let off the contract (I haven't moved into a new place, so I'm in limbo). This agent apparently couldn't get the new owner to sign on. Instead of letting me know he just kept me on billing. I was never told that they have a 6 month deferral to postpone billing for cases like mine.

Vivint's sales rep was sweet. I purchased a service package which included the camera on the doorbell. It was to see who's at my door. I just got the feature that opens up my garage. I like that feature. A lot of times I would need it for my son. He’s in high school and he would leave his key in the house so he's stuck outside. I can open up the garage door wherever I'm at. Now I can open the gate from my phone anytime. However, sometimes the video may not come up on my phone. Also, one time the alarm went off. It was saying glass breakage, yet the only reason I thought why it went off was because my son slammed the cabinet. But customer service has been good overall.

Vivint's door-to-door salesmen came and told me about themselves. I had a system before and it didn't have the options like motion sensors, cameras, doorbell camera and water glass in the basement, so I figured I'll upgrade a little bit and purchased those. The installers were good and were done in 45 minutes. The motion sensor in the garage sometimes backs up, usually, in the cold weather and sometimes the hot weather too is not active and then five minutes later, it's back online again. Also, the camera in the garage doesn't work and there's a WiFi hooked up that needs to be done. Other than those, it's been good and the services so far have been fair. They come out and fix things when they need to instead of me having to do it and running back and forth to the garage to check cameras, etc. There are more options on it and more things to go wrong but overall, it's been pretty good.

I switched over to Vivint because my contract had expired. One of my co-workers had mentioned that they had this and to try it, so I did. But I should have stayed with Ackerman instead because of the cost and the service is so much alike. Also, if you're having an issue with your system and it's a systematic problem and you called for service, you have to pay for someone to come out. All I have is the camera. I thought it was going to be like a camera that could be mounted. It's wired and could be placed in one position. It serves no purpose. While the customer service is okay and they answer my questions, I would still tell people about the issues that I've had and the cost of the system so they would be prepared for that. If they're looking for a state-of-the-art equipment, then maybe this is not the route they want to take.

We first signed up for Vivint ten years ago when it was still called something else. Then earlier this year we had to have the system upgraded because it connects with the 2G cell connection which needed to be upgraded to 4G. They also put in all new controls and we've been pleased with that service. It didn't cost us anything. They did it efficiently plus the equipment is nice. We can check on the system online and when we're away we'd likely to check on it online more regularly.

I am very UN-HAPPY with the customer service. My husband and I have 3 systems, 1 at home and 1 in each of our business. We contacted customer service about our billing. We were asking if there is any way to get a cheaper monthly bill as our old systems were a lot cheaper than the Vivint. He was very rude with us, we then asked for him to book an appointment for a technician to come and remove all the systems in all 3 locations. He hung up on us!! We then called our sales person Kal and explained we are not happy, and he then also said he would help us, which again we haven't heard from him. We will NOT recommend this system to any of our business/personal friends and family! We feel that there should be some kind of break in cost when you sign 3 agreements within 3 days, especially when the salesman says just call in and they will give you a good deal. Just a scam to sell.

I had your system installed in my home after a representative knocked on my door. At the time I was with ADT and was looking to upgrade. First of all she lied and told me I had 7 days to cancel, not 3. Secondly the automatic garage opener was faulty so our cars were trapped in the garage for 2 days. When the system was finally removed from our home after I called and demanded that they remove it after the first 24 hrs, my garage could not open.

I am very dissatisfied with this system and the customer service. I will not recommend this alarm system as an affordable one for families, how it was sold to me. The system is battery operated of which they need to be changed frequently. When I called to cancel because of how dissatisfied I am, I was told that I would need to buy it out right now $1600. I am certainly having a hard time trying to see how is this affordable. I was trying to cancel and arrangements to make payments. But apparently they don't do that? I don't believe this product quality and Vivint service is not anywhere near of what they portray to be consumer friendly satisfaction and affordability.

After the installation of the new equipment, everything seemed to work fine. Now two weeks into the contract, I've spent a total of 8 hours on the phone with customer support to try and resolve the issues. Today I have an appointment scheduled to correct the faulty devices or the system. If the issues are not corrected. Vivint has my permission to remove everything and end the contract. I have been patient, I have calls logged, pictures, and video of all issues. My appointment window is 9-12, it's now 11:12. The technician will probably be late again. I have more to share, I Vivint or customers would like more feedback. P.S. This all stemmed from a theft in front of one of the faulty cameras. I found a big gap in the log files.

When my previous company told me that I needed to get my system fixed, and it would be four weeks before I could get a repairman, I switched to Vivint. We now have a doorbell camera which we didn’t have before. It gives a bit more security. When we travel, we know who’s at our front door. We also have the phone app and it’s great. I could be in another state or city, and I'd get the call done right away, just, “Hello. Can I help you?” Or I can go out and if somebody has to do some work in the house that we trusted and we've had them here before, I can turn off the alarm and open the door for them. So, it works out well.

The people from Vivint are friendly and knowledgeable. I got a doorbell, door and window alarms from them. Their sales reps have all been good and their installation crew were ready and willing and were able to hook the devices up within an hour. Right now though, their system doesn’t work. I had new doors put in such that they would shut completely whereas before I had a gap in the door, so now I can't use the alarm system at all because it doesn’t recognize that the door is shut or locked.

Don't know how you stay in business. Called at the end of 4 hour window to tell me you're running late (1200-4pm). I called at 5pm to find the status stated still running late. Reschedule for another day and you no showed! One of the worst companies I have ever dealt with!!! I'm pissed I can't give you negative 5 stars. Please be aware this company did not meet the 4 hour window on the first schedule installation and no-showed me the second time around. Don't waste your time.

From the start: A salesman shows up to our door and starts giving his pitch. We were not interested, but he convinced us by feeding us lies. Told us we were signing a 2 year contract. It was a 5 year. Told us, "You can cancel at any time with a SMALL fee." You have to pay out the entire contract. Thousands of dollars. We moved a few months later and found a different home security provider that offered more in the way of equipment and service and was less than half the cost. NO CONTRACT REQUIRED. First off, if a company wants you to sign a contract it is a good indication that they are worried you will find out how horrible they are and want to force you to stay with them and keep giving them your money. Vivint falls under that category. Anyways, we called to cancel when we moved. This is when we find out we're in a 5 year contract not a 2 year contract.

Some of the houses around here had been broken into. We got Vivint's basic security package. We've had it for over eight years and it has been great so far. I had a few problems but they took care of them right away. We had a motion sensor in the garage that was too sensitive. I called them and they reset it. They were very courteous and took care of it. Also, a few times we set off the alarm ourselves. They called and checked to see how we were doing. We had to give them the password but everything seemed to be good then. Every time we needed them, they've been there.

My experience with the technician was great but the sale rep was not accurate with his story nor was the 2nd person I spoke to about my camera issue being that this issue became my problem. I won't and can't give a great rating.

I purchased the home monitoring for burglars from Vivint because we don't have a home phone in our house anymore. We have cellphones and this is one way that if you couldn't talk, you can get to the system and activate it and I’m very satisfied with the service. The sales representatives were down to earth, used plain text and didn't try to be all superior and knowledgeable. The installation team came in, did a good job, didn’t make a mess, cleaned up whatever trash they created and was on their way. I had to call a couple of times for technical support. They solved my problems very efficiently and they were very helpful and knowledgeable. The last one I came in contact with was amazing. He took care of the situation and it was great. Vivint is a very reputable company, centered on customer service.

I've had my service since December 2012. So far we've paid a total of $2,799.44. Pros: Excellent Security System and Monitoring Service. Cons: Cancelling Service. I cancelled my service because I've found a much better way of monitoring my home. The problem that I had was cancelling my service - they offered $5; then $8 and then $10 off my monthly bill. I told them that I wasn't interested and wanted my service cancelled. The CSR MGR said that my service began 25th of each month so another month would be charged to my credit card. I wanted my service cancelled on the day that I submitted, in writing, that they acknowledge receiving on July 31st.

On July 12th I cancelled the meeting with the salesman. On July 14th, he came anyway and convinced me to get the service. It was great to have your service until today August 2nd, when it was turned off because the salesman failed to notify the cancellation department that I agreed to the service (that is the explanation given by your cancellation department) which doesn't make sense because my alarm was activated 2 days after the cancellation so someone dropped the ball. I am now without security/protection for my home until at least 2 days from now. This is not acceptable to a woman who stays alone at night. I am possibly now going to cancel and you can come and retrieve your equipment if someone can't activate my service today.

A man came to my door and talked about the old alarm system I had and how it wasn't being monitored right. He also told me about Vivint. And so, I decided to purchase a security package from them. Vivint's sales representatives were professional and helpful. They answered questions I had and showed me how they were putting monitors on my doors. Thus far, it's been the best alarm system I've had. And so, I recommend Vivint and I'll stick with it.

Initially, I wanted the outside camera but when the person came to install, they gave me inside cameras. So I sent them back. The installation team was nice but it was disappointing. They said they only offer indoor cameras but the salesperson told me they have everything that I wanted. And it was the initial reason why I went with Vivint at that time and I felt like they told me that just to get a sale. They couldn’t do anything because they didn’t offer outdoor cameras at that time. I've had the Vivint alarm system for a few years now and it does the job but their monitoring fees are a little high. Also, recently my alarm had gone off a couple of times. There was a thunderstorm, I wasn’t home and Vivint couldn’t do anything about it. Then the city where I live charged me for the false alarm and Vivint didn't seem very helpful when I called them about it.

We looked at security systems online and researched a bunch of different options. We were looking for one that had some integration with our mobile phones, so we could control it remotely and also the ability to have cameras connected to it. We got Vivint early spring so we haven't even had it a year and it's been pretty good. Sales went smoothly and being there was nothing really unexpected. We knew what we were getting into based off of everything that we researched on the website. The installation was great and the representative that came and did the install was very polite and thorough in explaining everything and working with us, making sure all the items were installed how and where we wanted them to.

I first heard Vivint through a family member. I have the thermostat control, window sensors, fire, four cameras with the doorbell camera included, the monitoring app that can monitor everything, and lock them. The app is pretty good but the service had its ups and downs. We've had to call the service techs out more than I would have had liked to cover minor issues with the door lock not locking when you send the code. I had already called to have the kicker plate fixed for the door over a month now, and they still have not been out to fix it so it is really frustrating. I haven't really worried about it because I figured they should have called back.

At first I thought it would be nice to see when my packages arrived and look in on my pets. Now, I have peace of mind knowing I really did close that garage door and don't have to walk the perimeter every time I hear a bump! The sales guy was super professional and knowledgeable. The installer guy was also professional. My smartphone access makes it more simple and quick. Really enjoying my security system. =)

Great team and we're extremely happy with system. They did what they said they would, and were friendly and professional. This system is a significant improvement from what we had and we were never approached by our old provider about their ability to provide this type of system.

We tried the system for 3 days and decided it wasn't for us. It has been a headache trying to get them here to take it out and to return our $. One date for uninstallation was canceled and we were not made aware till after the fact.

The company did not show that they value a customer's home. Technician had problem installing the alarm. And one day uninstall what he install nothing was cleaned up. I thought I would recommend this company to other people that I know but going through this experience I would not recommend this company to no one.

Somebody broke in the house and trashed it. I had surgery and I was having a bad back even before my husband passed. I left one afternoon and when I came back the next day, the house was completely turned upside down. My children wanted me to sell the house and leave but I have too many memories here. I was not ready to do that yet. My son said I need to go back and get Vivint because he’s been using them for years and he’s been happy. I have the camera and connections on the door, ring doors, motion detectors and the glass breaker. I’m very satisfied. I can leave home and check what’s going on.

Currently very dissatisfied with Vivint. We have had it installed for about 3 weeks now and the equipment does not work properly. Also one appointment, after staying home, technicians do not show up. Next appointment does not fix problem. Third appointment scheduled for August 2. I will not pay my first bill on August 17.

A friendly Vivint salesman came and answered all my questions. I wanted a garage door system because I have cars in there that need to be kept. The service package also included the glass break alarm and the thermostat. The install team came and they were very knowledgeable of the system. Vivint is an awesome security company and the service is great.

The Vivint guy just knocked on my door and I had a pretty good dealing with him. I got the doorbell and the cameras inside the house and in my backyard then there's also a smoke detector. So far, everything’s so good.

False advertisement. Customer services is rude. They will not allow you to cancel service. They will continue to tell you they are not responsible for what agents tell you in person. You can't cancel. This company is a rip off. Don't sign up.

I have the monitors and cameras from Vivint but I’m not happy with the cameras and I might have to turn those back in because they don’t work. The sales representative was ok and the installation team was very nice. They showed up on time and cleaned up after themselves. The service is all right but the cameras are not what they should be.

I have the doorbell camera, two thermostats, an indoor camera and the glass break motion with my Vivint service package. But their service is not so satisfactory. I've had an issue with the system since it's been installed and they've had to come out several times to fix it. As a matter of fact, it stopped working again. The push pads to the door to unlock it stopped working and right now, it says, "loss of communication". Also, the indoor camera is currently not working at all. These happened at least five times since I got Vivint a couple of months ago and they don't know why.

The crime rate in my area has gone up for burglary. So, we wanted something there for our family. I've got cameras and some window breaks amongst some other things from Vivint. Their service had been excellent so far. The sales reps have all been helpful and gave me any information I need. If they didn't know, they would find somebody that did as fast as they could. The guy that came to install the system was very helpful. He didn't mind that I had dogs in the house and kids running amok, so that was nice. Overall, Vivint put my mind at ease with home security and they're affordable.

My inexperience & lack of knowledge of equipment. I was going out of town and could not wait. I know that being in & out did not contribute to the situation either. There were no notes of instructions were not left. I would not know how to begin using the system!

If I could give less than a quarter of a star I would. From the sales team that manipulates on the necessity of home security to screwing up and supposedly "Scheduling a technician for work when he was given the day off." Also lies about documenting notes that were not documented; in addition to the fact, if you want to cancel during the "ROR" you are under contract and will be required to buy the service anyway. An absolute ripoff. Buy your own cameras and do not use this company. I was referred by a family from a small town where you actually matter and people are courteous of your time and their service and integrity. Vivint is not.

I have had Vivint for less than a month now & so far it's been TERRIBLE! The main panel freezes or disconnects it's 2-3 times a week having to be rebooted. (I have very high speed internet) My cameras go on & offline whenever they want. The doorbell camera hardly detects motion in front of it! My drive way camera only pick up motion here & there! The list could go on!

On July 3 Shaun ** from Vivint came to my door and wanted to tell me about the Vivint SmartHome alarm system. I'm a retired police officer and was an ADT customer for 23 years and not interested in changing alarm systems and skeptical about a product I had never heard of. Shaun and I talked about the system and it sounded interesting, but I told him I would want to talk about it with my wife. Shaun came back the next day, July 4 and that day he was able to have our ADT equipment converted to Vivint, installed new keypad door locks and a new thermostat. Within 1 week of trying the new system we cancelled ADT. We love being able to control the house temperature from our phones, check if our doors are locked, turn on lights and see if our garage door is open.

Vivint did everything I asked for. Their sales representative came twice and he seemed very knowledgeable and a good guy. I got the Space Monkey, doorbell camera, three other cameras and the fire and glass break detection. I just wanted cameras at first but they all came with the package. When it flooded about a month after I got the system, I put the account on suspension and it was a headache trying to get it started up again. Eventually, I got everything resolved.

The sales reps from Vivint were very good. We got their standard package with doorbell cameras and a camera on the garage. Their service has been good so far. We've had a couple of alarms go off. A cat set an alarm off in the basement today. Animals weren't supposed to set the motion detector off, but the cat probably played around and upset the setting. We also had a smoke alarm that went off ridiculously for several times on just a spill in the oven. It wasn’t a fire but it was a whole bunch of smoke because something was burning. So the alarm system did what it was supposed to do. We tested it and it works well. I would recommend Vivint to others. Overall, I'm very satisfied and happy as a clam.

I was thinking about putting an alarm system. A Vivint salesman was maundering around the neighborhood and he happened to catch me. He was professional, courteous and everything worked out. The installers were a little bit late and they had to return the next day to make some corrections. I've been with them for about 11 years now and I've been happy with them. They had to do a complete upgrade since my alarm system would no longer work with the old one. We got all of the features and I also added up a few things. Vivint has been great and we really like their service. I'm very satisfied and I would recommend them to others.

Someone from Vivint came to our house. He's not just a salesperson, he's someone higher up in ranking. He was really nice and he showed us his home and how the system works at his house. He showed us on his phone how he could see what's going on in his house if he was not around. That helped us better connect on how we can use it. He not only told us what he can offer us but also what everybody else was offering. He mentioned the differences, similarities of the service and what we would get more. We were with ADT at the time and although we’re paying the same amount, Vivint offered us so much more so it made it easier for us to make that decision. The installers were very nice, very professional, in and out faster than I thought they would be. They installed the inside camera and the doorbell camera, too.

I knew about Vivint through a colleague and I've excellent satisfaction with Vivint's service so far. My service package includes the doorbell camera, fire alarm, back and front door sensor, and window sensors. The installer was great and my interactions with their customer support service were fantastic. Vivint has been amazing and diligent.

Somebody from Vivint came to the door and he was good. He went through a lot of things with us and it was pretty detailed, plus he spent some time with us. We have a few things from them and the service has been okay overall.

I have 2 different service packages with Vivint based on the necessity of the 2 houses. Vivint is not a bad company but they need tweaking. Their sales rep and installation team were all good and the technicians are also knowledgeable. But, their filing system is screwed up so making changes with Vivint is not the easiest thing to do. The cameras I initially had in my home in Philadelphia were horrible and multiple technicians came out yet couldn’t find out the problem. I changed internet services, bought expanders for them, did whatever they asked me to do and it cost me money but still, the cameras didn’t work. They were blaming the internet for it but I didn’t believe it and lo and behold, it wasn’t so I was frustrated. Overall, they shouldn’t offer software and other things if they're not compatible or they can’t repair.

I was running out the door when the Vivint sales rep came in. I scheduled him to come back a couple of days later and he was awesome. He also followed up right after we got things set-up. I got the Nest system and I have the automatic door locks on the back, fire and carbon monoxide monitoring then the control panel. Another guy came in to install the system and he was very personable, nice and friendly. He showed me what he was doing and how to use the system. He was in and out pretty quickly. I like that I’m able to control the locks and the thermostat from my phone. Also, there were a couple of times that the alarm went off. Their reps buzzed me in and made sure everything was good. So far, their service has been great. Their reps were easy to deal with and did everything that was promised. I’m happy with the system and very satisfied my experience.

I'm really enjoying the system. This is my first security system ever and I didn't realize the peace of mind it gives. I especially love the keypad door lock and smart thermostat. I don't have to carry keys and I never even touch the thermostat. And I even had someone come fix a light in the kitchen and I unlocked the door from work. That was just cool!! Thanks to Nick and his crew for convincing me I really needed and would enjoy this system.