Vivint Reviews

I got robbed and, wanting to be safe, I searched for a security system. I then found Vivint. However, my experience with them hasn't been good. I was going to cancel on the third day but they didn't let me. I'm always having different issues with them. They wanted to charge us more than what they had told us. And then, if they did something, the cameras aren't working, or our system isn't working. All our problems are on file and Vivint has it. But there's no way I could cancel it anymore. I'm stuck with them for four years because of a contract which I didn't even know was a contract. The technician said that I have to pay all my equipment, which was up to $4,000, and that's why it's for four years. I got cameras, sensors and the doorbell camera.

I liked the features that Vivint offers, like the doorbell and then the smart keypad. However, I didn't like the overall service. We were upsold by their salesperson who came door-to-door in our neighborhood. What happened was, they sell this master lock, the deadbolt for the front door. But my door has the deadbolt and the handle together. However, the person from Vivint said it was supposed to be separate. He then told me to go to my local hardware store and just get the handle that wa separate from the master lock so he may install it for me when he installs the keypad lock.

I have had Vivint for three years now and everything went great with the installation of the device and with the representative whom I spoke with. I have the new doorbell that's going on good and I like that. I am happy.

I have the doorbell camera from Vivint. I can turn it off and on in the app that's on my phone when I want to which makes it very convenient. I can unlock my doors or lock them different times at night. Plus it will tell me if someone is coming in or if somebody is trying to or has broken a window. It also tells me if a door and my garage door were left open. There are several things that are good about the system and I feel safe with having it.

Two years ago, a gentleman from Vivint walked to my door. He wanted to talk to me about the product he had that he thought would be very good for me. I opened my door to him. He was a good guy while he was trying to sell the products. But when we had questions for him, we were never able to get him back on the phone. He also told my wife to not call him ever again. However, I gave Vivint the benefit of the doubt because I know there are good companies out there who have some bad workers.

The customer service at Vivint has been excellent, and I like that there is someone that comes and is able to assist me. They can answer questions and small problems. The technical department was good and the installation team was excellent as well. However, something was not explained to customers when they purchased the service as it's a policy of the company to be aware of a customer service issue especially if I decided to close and would want to transfer Vivint. I certainly don't want the company to continue to charge me. Nevertheless, I would still recommend them to others.

I got indoor motion detectors, three outdoor cameras and a doorbell camera from Vivint. I wasn't satisfied with the people who installed the system. They were on their personal vehicles and had nothing on that said that they were from Vivint. Then, they just went in and put batteries in the alarm system I had previously, which was as old as the house and converted them. They told me that they'd give me the new ones no matter what but they haven't done that yet. Also, I found two of their service guys in the room where I have thousands of dollars worth of tools.

I like the service of Vivint so far and I appreciate it. It’s easy to use and maneuver as far as setting the alarm before we leave using the app. It’s user-friendly so that’s a plus. Their sales representative was good. He explained to me pretty much everything, how the equipment worked, what kind of system I was going to get, and my monthly payments. Their people stayed until everything was installed as far as making sure that everything was working properly and whatnot. They were very helpful.

Totally dissatisfied with the service and equipment. I have not had the system two weeks, have had three technicians to my home, submitted multiple complaints, and still waiting on Vivint to respond and get the system to perform as promised.

Equipment was decent, but customer service is terrible. Besides the door to door salesman creeping around my house before introducing himself, my main gripe has to do with when we decided to move. We had to move out of state about 8 months into our 2 year contract. Vivint will move the new system to your new house for a fee (you have to pay this fee since you’re locked into the contract anyways). It’s going to be about a month from when we move out to when we move into our new house. We were told that we wouldn’t have to pay for the service until the system was re-installed, but we would have to continue to make our monthly payments for the equipment. Sounds fair. We were also told that they would cover the hole left in the wall where the display was removed.

I lived in Jacksonville, Florida before when one of Vivint’s workers came and asked me if they can put a sign in front of my door and offered me free equipment for a two-year contract. At the time, they were just opening up in Jacksonville. But the two-year contract turned into five years and that’s not what I agreed on. Now that I have moved to Charlotte, North Carolina, I told them that I’m not happy with their service because of their attitude when I call them. Their customer service was very rude. They told me I need to stay on the service but I told them I don’t have to stay to where I’m not happy and that I’m going to call the BBB and ConsumerAffairs. They claim they are going to send the contract to me but they never did and they said that to get out of the contract, I have to pay $2000.

Our neighborhood has had some minor issues here and there. I had bought a MyQ to make sure I could control my garage door up and down when I was not home. When I saw Vivint’s ad, the price was too ridiculous. Then, a door-to-door person came around and gave me the same thing that I wanted for considerably less. All the windows have sensors on them. The door has a keypad lock that could be controlled open close from a mobile device. I've got a glass break sensor, a CO2 sensor, and then all my fire alarms are tied to the system as well.

I have Vivint's motion detectors upstairs and one in my basement, doorbell camera, rear camera, thermostat, fire detectors, CO2 detector, and one of the deadbolts. The installation team was quick about their work. They cleaned up the mess and were extremely helpful as far as explaining everything and telling me what they were doing. They made sure that I had the system connected to my phone, that I understood the panel, understood how to work my deadbolts, and had me put in my code. Before they left, I had a pretty good understanding of how to run my system.

The guy that came and explained how the Vivint system worked was cooperative and professional. He showed me some of the information that I needed to know before I made my decision. Vivint was always available for me to call and to answer my questions. I’ve had a very good experience with them. I’m 85 years old, and I follow instructions, which is the key element. The reps explained to me what's happening and in case I needed to do something, they explained to me how I needed to do it. If I don’t understand something, they go over it with me and let me test it out to see if it’s okay. That’s the same thing the installer did when he was installing my system. The installation experience was good and as I expected. My total experience was excellent and I am satisfied. I recommended someone to Vivint.

I purchased a doorbell camera, Nest, window break, Vivint box and carbon monoxide detector from Vivint. The salesman made me decide that I needed these features and I’m good with these. The interactions I had with the sales reps were perfect. The installer was good too. I love the service and all is well. They talk to you good about everything and they answer all your questions. I put our service out on to someone and I told them it was worth every penny.

Salesman very relaxed - not pushy at all. Stated the facts and it worked for me. Very patient while I added the outlet and didn't "push" for the installation. Called to check on things without seeming to be pressuring me. I really liked him.

We received Vivint this past Summer. I am seriously regretting getting it. The doorbell camera goes on and offline more times than I can count. If a package is left on steps or near my door, I cannot view any clips from the mobile device or camera. What good is the doorbell camera if it is not picking up activity. When I call Customer Services, I get a hum drum vibe from the majority of them and most of them do not appear knowledgeable about troubleshooting. I am highly disappointed. I have too many issues yet and still l pay them the monthly fee when I should be only paying half since it works only half the time.

I bought my house in September and for security measures, I got Vivint in October. It was more to prevent anything from happening and I got cameras and sensors. I did my research before I chose them and a lot of people gave Vivint good reviews. Plus, I felt like with them, I had someone to talk to that monitors my house compared to Comcast or ADT. I also know people who were with ADT and Comcast and they've switched, too. The installation went great but when I'm away, I'm couldn't check the system and it's always under maintenance. I should be able to do it all the time because anything could happen and it's a security system. Aside from that, it's been a learning experience for me and I'm pleased with their service. I love Vivint and I'm happy with them.

I have always been quite pleased with Vivint. Their sales rep was excellent. He really helped us when he came out and worked on our monitor. I would surely tell a friend to get Vivint.

I got a service package from Vivint as a preventative measure which includes video cameras and motion detectors and they are connected in my app. We have them for eight months now for proper monitoring of my office and I’m very satisfied with their service. I will most likely use them for my home when my contract with ADT ends. Vivint’s a good company with a good price and nice system set up.

I am in the property management business. I manage apartment complexes, and one of my residents had Vivint. From them, I got the doorbell, camera, and the lock features. I like them. Also, the sales reps were very knowledgeable. They were very courteous, professional, and eager to help. Installation went a little long, but it went well. The installer showed me how to operate everything. He was professional and asked if I didn’t understand. I’ve always grown up in an ADT situation and I think Vivint exceeded them. It was the best experience and so far, I would recommend Vivint.

My wife and I were interested in the features of Vivint’s security package and got from them an indoor camera, one outdoor camera, doorbell and the automatic door locking system. I had an excellent dealing with Jake, the person who sold me everything. He’s very nice, respectful and very informative. He told me everything I needed to know and answered any questions that we had. The guy who installed everything was also great and worked fast. He was missing that day but he was very nice and respectful of it and came out the very next day and installed it for us. In a couple of days, I'm going to be gone 15 days at a time when I start working and Vivint gives me the satisfaction that my wife would be safe at home by herself when one tries to scum through here. My experience was great with Vivint and I'd recommend it to anyone.

I was very pleased with the service and knowledge of your technician. He was very kind and courteous. We are enjoying the system, it is very user friendly. I will be recommending Vivint to all my family and friends!

I'm a local builder in Lafayette, Louisiana. After I signed a contract with Vivint at my personal home, I have nothing but trouble because they retrofitted or took over the ADT system. So often, the trigger goes bad. The green light has to come on for me to activate it and I activate the system with the light off. The system does not even protect 100%. They tried to tell me that they took over from ADT that I don't need to know. Their trigger and the previous system triggers are not compatible. For instance, my trigger on the window and door are not compatible. They came out several times to fix it, but I still have problems until now.

It has taken me while to report the excellent customer service that we received when they installed the security system in our home and I cannot speak highly enough about the professionalism of the two technicians that came to our home in October. They were very respectful, listen to what and where we wanted the equipment installed. They took their time in explaining how to use the equipment and what the security system could and could not do, which a lot of our request was not doable only because we might have been asking more than what any system could do.

Vivint Sky - My experience with Vivint unfortunately has been extremely disappointing. I have had numerous problems with the install, numerous problems with overbilling and changing my account money that is not owed. I call and dispute charges monthly and have not had a firm resolution. If a customer service agent resolves the disputed charge, the next month the billing department creates another fake charge and the battle goes on and on. I would not recommend this company in any way. It's unfortunate because I was a long time customer but I have no idea what has happened in the administration of this company and their equipment. I have tons of connectivity issues and the only advice I get is to reboot the system. Sorry Vivint, you suck. Yours truly, a very disappointed customer.

We have outdoor cameras and doorbell cameras that links to some of my phones. However, I'm not satisfied with the service from Vivint. We have had a lot of issues. We had a hard time getting a tech out. They were always busy. We live in a rural area so it takes a while (usually at least a week or two) before someone can come out. The first two techs who came didn't complete the job and never came back when they said they would. The first tech left his phone number with us and when we called to follow up, he never answered. The second tech came out and he was supposed to be there between noon and 5:00 pm. I had to take half a day of work and he didn't show up until almost 6:00 pm. And then when he came, he said that he didn't have the other stuff that he needed and would have to come back. He never did. So I had to call and schedule for a third.

If anyone needs more than just a security system, Vivint's would be the type of setup to get. They have a well-rounded package with home security and home automation all-in-one. The sales rep explained the service but a lot of it I also already knew. Instead of there being a sales pitch, it was more of a good long conversation about what we needed. We got a sizable package which included the doorbell with the camera, the garage door opener and the keyless lock. Also, because we have a new child, we have a camera in the house, as well as the window break sensors. We also have a couple of panic buttons for my father. Once we signed up, the system was installed that afternoon and it was done very quickly. The only delay was that they ran out of door locks, so a couple of days later the guy had to come by and install that. But other than that, the job was done well.

My Vivint package includes the alarm on the windows, doors and glass breaks. So far, the service is mostly good. However, I'm having a problem with the cameras and I returned the one that did not work ever. They got it back but then they charged me like a week later after they received it. Thank god I had my tracking information and I was like “You already received it”. I think they’re probably just counting on people not to pay attention to stuff, but it is okay. Also, it’s a little frustrating that only part of the people is available all the time, and part of the people is not. The customer service is not great. There’s no reason to have a phone number like “Hey, call this phone number”, and they’re like “Oh, those people aren’t here, they can’t help you”.

I had Vivint before it had remote access and was pleased with the service. However, since I have had it installed in my current house with the remote access features, I have not been satisfied. I had the doorbell camera installed on my front door and a security camera installed in my walkout basement that also allowed me to keep an eye on my dogs while I was away. The basement camera goes on and offline randomly and the talk function rarely works. I paid extra for two key fobs to arm and disarm the system when I had it installed. The technician told me that they were unnecessary as the remote access was all that I needed. I told him that I felt more comfortable with a backup in case the app didn't work. I'm glad I did. Up until now, the app has worked probably 85% of the time. The doorbell camera was extremely sensitive and would pick up shadows moving from the trees.

So far, I am very pleased with our home management system. We have recommended it and will continue to do so. I like being able to monitor activity remotely from my phone; to see who has been to my house; control our thermostat, to have a working doorbell!

Mic has not worked since system was installed, video app not working correctly. It takes a long time to upload. Whomever was at the door are gone by the time I can see and talk to them. The app has been uninstalled and re-installed more than 5 times. The keypad light went out the second day and has not been repaired.

One of Vivint’s salespeople came to my neighborhood and he offered the services to me among all the other homeowners in the neighborhood. He did a good job of helping me get out of the previous contract and in helping me setting up all the features. I have the fire alarm and the monitors. Those features give me control of what's going on around my house while I'm in or not. I feel most secure and safer, and I'm assured about that I don't have to worry much.

Vivint went door to door selling after a few break-ins happened in the area, taking advantage of the residents. Sadly, I bought into it. It was one of the worst decisions I have ever made. The sales guy missold the contract length, its value, and stated that insurance generally gave a significant discount for security systems, something like 20%. Pressed hard for signature without reading the contract. In reality, the contract was multiple years longer, provided subpar cheap equipment, that started failing in under a year. That 20% insurance discount was more of around 1%. I knew I had been taken, but there wasn't anything I could really do about it.

Our agent was well informed and covered all our needs. Very happy with the service. Our installer called ahead to confirm our time and inspected our home when he came in and advised a few required changes for the need of our new home. He cleaned up after himself and went over the panel and how everything worked.

I found out about Vivint through a friend of mine and I was impressed with what they had so I thought I’d give it a shot. I got two cameras, the carbon monoxide detector, smoke detector, and I think the three doors included in the service package. Their staff was very good and nice. They did what they were supposed to do and whatever they are doing, they should continue doing that.

A couple of weeks ago, I had my cameras replaced because the ones that Vivint gave me since the beginning gave up. I've had good experiences with them, but their customer service takes over 20 minutes to get online to help me out sometimes. They’re always busy and there is a lot of customers calling in. By the time I get to speak with them, I’m annoyed and I'm a little upset with them. They can tell that I'm not happy but they will really try to make me happy again. They’re also really helpful.

I got to meet a guy at the store who told me to get the glass breaks. I also got the doorbell with the camera, but the door goes on and off. Sometimes it works, sometimes it doesn't. We left the features up to the guy who did the install on what he thought we needed and didn't. After the guy did the install, the system wouldn't work, so we called him and he came back that night and stayed until he got it working. Two days after we moved in, our car was broken in to and we didn't have a camera in the front so there was nothing we could do. I wish I got the camera, but then I looked back, the price of the camera is high.

I had a security system installed about 2-3 weeks ago and I love it! Our installer was super helpful and informative. I love that you can control the whole system with your phone and just makes you feel a lot more safe in the home. Overall have had a great experience so far.

Vivint installed an alarm system in our store! The sales team was patient as I asked a million questions! The installer was so nice and timely. I would recommend Vivint to anyone considering a camera/alarm system! They are a great team and a great company.

Camera went down after installation and Vivint came out and repaired quickly and have a professional crew. My only complaint is that they overbook jobs and give you a large window of time when they can show up. However their customer service is good.

I've had Vivint for several years now. I got their basic sensors and the service is good. Their reps and install team have all been fine as well. And I’d tell friends that they're good. But I think their price is out of the market based on the other options right now.

I’ve had Vivint for about a year and a half. I got it as a preventative measure and because of the smart home aspect to have a device to sync everything together with. Everything's been positive with my interactions with the reps and the installation crew was great. They were really helpful when we first set up the system, showing me how to work everything. Everything about the service has been great and I've appreciated it. It's been a good experience. I have the windows sensors, motion sensor, thermostat, and the smart panel. I also used to have a garage door opener and that was great. Everything works as I expected. And it interfaces with my own, on Echo and that was what I was after in the first place. It's a good idea to have Vivint.

I was disappointed that the Vivint medical alert was only in the house and I did not like that. I wish it had a greater distance than just in your home. I also have the doorbell. Once they got it hooked up, it's okay. But I don't even know how to turn the alarm at night, so it's like wasting $70 bucks a month for nothing. I don’t even know why I submitted to this, so I was really confused in the beginning. If somebody came through the window, what good would a motion camera do? I have a deck and a porch they could easily break and climb through and they wouldn’t even know it.

The service package we have with Vivint includes cameras, different contact points and a doorbell ringer with a camera. Aside from the crime rate in the county what also made me need those features is I live in a thicker little area, where it's so quiet, but all of a sudden some fast vehicle can enter any home. So far, Vivinjt's service is good. The sales agent was excellent and knowledgeable. The installation team came when they were supposed to and did what they were supposed to do. Overall, we're happy with them.

Asked to be accurate and since the system is new, I can only say that so far we have been very happy. When we've called they've been helpful and very efficient. I was impressed when they called to see if we were happy. All of this is better than our last system's company. So, yes, I am impressed. We like the equipment. Easy to use, easy to read, easy to see. Key remote works great in the middle of the night if you don't want to use keypad.

Absolutely love this system. I had ADT for approximately 20 years. During that time the system would malfunction frequently. It was extremely costly for me to pay for the numerous malfunctions. Love the ability to monitor my house through my phone. I feel more secure with this system. I have recommended it to my friends and family.

Camera sensors are very poor and impossible to adjust correct. Record almost every minute. The sale persons and the Tech that comes to install are WORLDS A PART! VERY UNHAPPY WITH THE WORKINGS OF THE EQUIPMENT!!!! The Tech that came to the house was outstanding and tried his hardest to make things work right, but the equipment is the failing part of it all!

I have Vivint’s basic package like the motion sensors and I have Nest as well. The sales reps answered all my questions. I wanted something but I didn't know what to get so when they explained Vivint to me, I decided on it. The installer knew what he was doing and helped me learn how to use the system. I didn't have questions for him after the installation since he answered all of them as well as everything he thought I didn't know. I love Vivint’s service and how fast they respond if an alarm goes off whether it's accidental or not. They call within a minute. I'd tell other people to get the system and I would explain to them how it was explained to me and it'll be all good things. My aunt has Vivint in her house too.

The representative from Vivint that came to my home was very courteous and friendly. The features included in the service package are the glass break, front door, back door, paneled by my front door and a panel in the kitchen. Since I live in a snow country, I didn't want people walking through my house to the main panel so I could shut it off at the front door where the boots go. I didn't want to run to the front door to turn the main panel on and off. People have to come in through the backdoor.

Vivint's sales rep was new and didn't seemed very trained. It took him a long time to get the process going because he didn’t really know what he was doing. He was trying to figure it out and so we had to be patient with him. He also had a broken iPad so he had to use our device. He was thrown out a little prematurely and I felt bad for him. But other than that, everything has been great. The installation team installed it right after we were signed up and did a fine job with it.

I like everything about Vivint. The installation was awesome and I like that I have the doorbells and the camera. I love the panels and I use the app on my cellphone all the time. I got the door lock too. When I get a package delivered, I tell the guy to open the door and leave my packages. I call Vivint for anything I need and the representatives handle my complaints. I'm satisfied with Vivint and I'm trying to recommend them to everybody.

I researched about different alarm companies because I was unhappy with ADT. That time, Vivint was doing a door-to-door solicitation and their rep happened to come up at the end of my contract with ADT so I switched. The installation team was very polite. However, we had a problem with the doorbell because the tech who has been doing some repair thought it was the old doorbell that he was working on. He said that it was the old doorbell down but evidently, he tapped into the new one. I got to call them back because my camera doesn't work without it. On the other hand, I love the system because even when I was in Paris, I was able to lock the door when I signed in on the internet. I've been very happy with Vivint and I've already suggested them to several people.

With the whole setup with Vivint right now, I’m not overly thrilled with it. I have a hard time getting the cameras to work and stay working so I had called them and wish they would come up with a better thermostat. We wouldn’t have used Nest thermostats but I can’t get the Vivint program to sync with Nest even though they say it does. In terms of the attitude of their sales rep, everybody who’s been out there and done anything has been fine and responsive. But I got tired of having to call to “Why is this camera not working well? You got to reboot and do this.” I just needed to make sure it’s all going to work. The technician told me the average person gets the doorbell thing, the lock on the front door and one camera. We’ve got five cameras, the garage doors, the front door and four different thermostats. The system didn’t work as advertised and not as friendly as I was promised.

I needed to have a home security system because it was an out-of-state home. The service of Vivint has been great so far and the installer was phenomenal. He had a very good attitude and he was a joy to be around when he was working. Since the system was installed, I have more peace of mind because I can see my house from another state away and control the door locks. One time we had a camera go bad and their techs came right out. It took a little bit of time for them to get out, but that wasn’t too big of an issue.

I live alone and just moved in the neighborhood. I didn't know anybody so I thought it wouldn't be a bad idea to have a security system going. A guy came to my door one day and explained everything and that I needed to have the medical watch first. I already have one with another company but it was part of the package. The installer, Andrew, treated me with the utmost respect. I didn't understand a lot of what he said, but he did everything. He explained that he had to make a little hole in the wall to run in the cord down.

I was unhappy with ADT. Then a guy from Vivint came and knocked on the door. He was very professional, polite, and I enjoyed having him. Their system was wireless and they provided all the equipment. I got four door alarms, one motion sensor, and three window alarms. The installers were fine and they did a great job. We’ve only had one problem with the back door sensor and they've put an extender on it because that frame was not even so it couldn't go on and off. Once they did that, we haven’t had another problem.

Installing our Vivint system was great. The installer was professional, courteous, and nice. He came over, was on time, did the work, and gave me some good advice about what I was getting and how to set it up. I got Vivint so I could get my doorbell and my thermostat. I have a disability so when I'm upstairs, it's hard for me to go downstairs and change the thermostat if it gets really warm or cool upstairs. So, the system allows me to change the temperature wherever I am at the house. But also, I could set it to a range so I can get it to come on if it gets too hot or too cold. I like that a lot.

I’ve had Vivint for 4 years because you're in a contract. When we first installed the system it was fine but after a few months the cameras stopped working. Had them replaced and they still don’t work. So in July we called to cancel the service. They told us we had to wait till December. So I called to cancel. Now they said, "You have to send us an E-Mail." So when we called to speak to someone they offered to upgrade the cameras and lower the price because as you know you are one of the most expensive companies. Well she said she would have someone return my call. I’ve been waiting now for two days and no call. So yes you need to work on your customer service.

The representative from Vivint who came to our house was really friendly, nice and knowledgeable. I have the cameras, motion detectors, and everything on doors and windows, which is the total package deal. I needed those features due to theft. However, there was a little incident where I needed my video from the doorbell area and for some reason, I can't go into my Vivint drive. I can't look at it, though I had it downloaded. When I downloaded it and sent it to myself through mail, I could then view it again, but it lost the date and time. I called Vivint, worked with them about that, and they told me how I could get it back. Also, I can't watch it through the Vivint drive but all dates on which they were lifted were wrong. And then when I watch a video, there's no date and time. I'm unhappy about that and I haven't heard anything back from them. They haven't had any updates with that particular application.

I wanted to discourage anybody from breaking-in to our place, and to know if anybody breaks in. We then got a service package from Vivint and we're pleased and we feel secure with it but we still have a couple of things left to do. We have a doorbell camera and we have to get an electrician to put electricity to the doorbell. I also ordered last week some signs for the yard and we didn't get those. But everybody at Vivint was really nice. I set up the installation with the sales rep then an installation guy came out and installed the system. The guy was wonderful and a lot faster than I had predicted, and kept us informed of what he was doing. I would recommend Vivint, definitely.

Everything we have with Vivit is good but the doorbell is pretty cool and I like it the most. Their sales rep was nice, professional and knowledgeable, and I had a good dealing with him. The installation didn’t take too long and took them two and a half hours. Everything was like they said and they were tidy once they were done. I talked to Vivint’s reps about moving to a new house because I’m selling the home and they were easy to contact. I got the basic info on it and the process was all going smoothly.

One of my daughters had Vivint services at their home. When we got ready to have an alarm system put in our house, her and my other daughter conspired and got each other, and had it installed. We have the alarm system with the smoke and glass breakage detector on our home. Their reps are very quick to call us when the alarm is going off. If something occurs or when they talk to us through the speaker system, it's been great. Recently, we had to have a service rep come out. We were having some problems with our panel, and they were out within about 24 hours, and got that fixed up for us. He actually changed our code that day. So, things are good. We like Vivint.

I don’t know if I get billed? How do I set up my password that they mentioned to me that is vocal? They installer was very nice and little cocky when asked questions and his responses were kind of like disrespectful as he looked at me like I was dumb! He was nice towards the end but came in very serious and aggressive. Installation was done quickly. I think we needed more information on a vocal set up as explained to me by the agent when I called. The installer was oblivious too about this!!

For the amount we are paying I expected the door camera to be better. We have the fastest internet speed you can get but there is a pretty good delay... If I could do it over again I would do it differently.

The Vivint guy came to the door and the doorbell camera was really interesting. The installation went really quick. Now I can always see who comes to the door, and even if somebody walks by, the camera records them. We’ve had a few false alarms because of our mistake, and Vivint responds quickly.

We've been with Vivint for over a year now and we're satisfied with them. The system was laid out well by the sales rep and it was a good experience. However, it was a little more expensive compared to my older system, and we had to dig into our pockets. But the installers were very professional, friendly and informative. I'd recommend them and tell others to consider them.

I do field service and all kinds of stuff with Vivint's systems. I installed their system in my home and it’s been on for almost 10 years but I just keep on upgrading to the latest. I have the camera, doorbell camera, thermostat, light fixtures, garage door controllers and door locks. I love them.

Vivint personnel showed up at the door and told us and explained everything, and would do whatever we needed to have. They're really informative and very friendly. Also, the installation was done with no time at all and in a very professional way. And all the people that put the device in tried to explain everything like how the device works and how it's operated it. If I had any more questions, Vivint would answer them as well. Everything I thought was really good. The device is exactly working good too and I like the doorbell feature the most.

I have a Vivint alarm system in my house for 2 years now and never had a problem w/ Vivint until now. I used to have ADT alarm system in my house and I was satisfied w/ ADT. The only reason why I switched to vivint because of their doorbell camera. We just got a new pet. Called them and told about it because of the motion detector. They told me the motion detector inside my house is not a vivint equipment so they cannot do anything about it. At this point I knew about that because they never replaced all the ADT equipment that was installed by ADT and they just used the ADT equipment. The only vivint equipment they installed was the doorbell, wall panel and the camera and the rest they kept all the ADT equipment and use it instead of replacing it.

If I could give zero or negative stars I would. Vivint’s customer service team should be called “relentless sales team” instead - every point of contact from Vivint is forcefully turned into sales pitch; you, as a customer, will never matter & will never be heard. To keep a long & very painful story short. My husband & I have paid upwards of $1500 (& have spent 20-30 hours on the phone in frustration) attempting to work with this company & close our contract. They continue to call/email with more pitches to “save our account” when we are clearly disgusted & have just paid $400 additional to disconnect service.

My experience with Vivint home security was horrendous!!! They sent out service technician that don’t even know what he was doing. Their technician bore holes on my wall and patched it like he had put chewing gum to cover the hole he made. He then installed the outside camera where you can reach it if you’re a six footer and just knock it down. The worst part was he coiled the wires on my garage door bar that made my garage door almost fell and hurt someone and reimbursement was after 3-4 weeks. They also broke my thermostat and we now have to call a HVAC repairman to fix it. And of course they just told me that I will have to wait again for a few weeks to get reimbursed.

I was promised a military discount upon set-up of service. I asked again when the installers were here and they said to speak to a customer service rep. I called while the installers were here and they said to give proof of military ID to the installers. They in turn told me to call the billing department because they did not handle that. I called billing and was told I was going to be transferred to ROR. I was hung up on during the "transfer". I just want the service I was told I was going to get. On the home monitoring screen the cameras just flash without getting a clear picture. Also the clips do not accurately reflect the camera listing.

Vivint has been all right so far except for one. The things on the back door fell off and they had to come out and fix that. The rep who came by was good and nice, and the installation team was here not too long after and had it up in no time. I would recommend them.

I have a mother-in-law who is in the house and there have been a couple of emergencies where she's fallen. We use Vivint for that purpose too, aside from being able to see and verify the situation. I have a video card that's on the doorbell and I have the surveillance around the house. My interaction with the reps was very congenial and all the questions were answered. Everything was pretty much on point as far as what the capabilities of the system were. Everything was appropriate during the installation, the team was friendly and professional and my experience with Vivint’s new system has been very good.

We've had Vivint for five or ten years. The company that we were with switched to them. The installation guys were really helpful, nice, and professional. When they came in and upgraded it, the tech who came was even nicer. They always ask if there’s anything else that they can help us with. Plus, they tell us about new products. If we have any issues, the people that we talk to over the phone are very polite, sweet and offer lots of advice. First, we purchased the panel, two glass breaks, three door sensors and 5 window sensors. When we upgraded we ended up with a CO2 sensor, a smoke sensor and two motion sensors.

I like Vivint's real-time knowledge of someone being at my front door and the peace of mind the system provides. Their sales representatives were professional. I had a good experience with them and I had confidence in what they were telling me. The installation went good and the tech was knowledgeable. They were able to answer all of my questions and took time to help me get comfortable with the customizing and personalizing per what I needed.

I am upset that I have to pay $70 dollars a month for Vivint's service when my friend has more features than I do and only pays ways less than I do a month for their service. If it was possible to get out of their contract I would have already done so. I have called Vivint before to lower the price of my monthly bill and they will not work with me. We had our main panel go down for 5 hours without our knowledge, so an intruder could have broke into our home without triggering an alarm. When we called Vivint to have them fix the panel they walked my husband through it over the phone. Why am I paying them $70 dollars a month if my husband has to make the repairs to their faulty equipment.

I have a lifeline included in the service package I purchased from Vivint, and I haven't been too impressed lately. My smoke detector started acting up and the alarm system wouldn't stop beeping. I called Vivint and the rep I had was very nice and I really liked her. She told me that they were going to send me a smoke detector. Then I found out the company can't send smoke detectors to Canada so when the smoke detector didn't arrive, she said it would be seven to 10 business days. I waited three weeks or more. I phoned again and I had a lot of trouble getting through. I ended up going with a chat online because I couldn't get through their telephone line at all. It kept asking me for a number but I didn't have a number so that was the problem. Then they told me that they would have a technician come out in order to put in a smoke detector, which seemed silly to me. and it was going to be a $50 charge.

Someone from Vivint came to the house and they were knowledgeable. My husband was there and he was looking at another alert system because we were with ADT. The sales rep told us about the system and we went ahead. Then he called the installer and got it done on the same day. He was really nice. There were some false alarms as I forgot to turn the system off before going out and that happened several times and their team responded quickly. However, it was my husband who wanted the system but they put it in my name. They never got that fixed.

When we got robbed, I got a service package from Vivint that includes a front and back camera, camera in the house and motion detectors. Everybody that we got involved with, their sales reps and installers, were fine and great. When we got our house invaded, and cranked everything that she got, there was one time I never got her to calm down 'til we got this. With Vivint, my wife feels safer now.

I checked out several different security companies and Vivint was the most reasonable and they also had offered more than the other ones did. They even sent a guy out to my house and he walked me through it all. He was phenomenal and informative. I never had a question he could not answer. If he wasn't sure, he always checked and got back to me. He was here when they set it up and made sure that I knew exactly how to use it.

I live in a brand new build and had a Vivint rep come to my door. Told me I can sign up, not have to buy the equipment and have a safe secure home. The installers came in, blew my transformer, ran an extension cord from my furnace room to my son's bedroom. I have had this system for almost two years. After experiencing with low quality software, a non working doorbell on now three occasions, missing deliveries I called them. Each time I called I am on hold for over an hour waiting for customer service. I received a $15.00 credit.

We've had several incidences where we've set the alarm off and Vivint called and checked on us which was a good thing. I'm very satisfied with the features of my service package. It has been fine and we feel more secure with it. It has given us peace of mind. I totally depend on it and we feel better about leaving our home and our property knowing that we would be contacted if someone would try to get in.

I used to be at my sister’s house where she has Vivint and I always thought it was a great system. When we moved into our own house, we got Vivint as well and since then we’ve had issues with it. It worked and sometimes it didn’t and a lot of my security didn’t record. We weren’t getting internet at that time and the service guy told us that we don’t need it. We had issues back and forth and I’d want it to work so I called for service and missed work. My sister stayed here all day and the technician didn’t show up. I called and called until I finally reached someone in the corporate office. I left a message then a guy, Cole, called me back. He went out of his way and did everything he could to fix it. Then, we got internet but we’re still having some issues and still wasn’t working. They sent a technician the last time and he was able to fix it. It’s been good so far.

A friend of mine that I used to work with told me about Vivint and how he liked them so I got their services. We have their basic package and we're happy with it. Their reps are also very courteous. My experience with them has been very satisfactory.

The Vivint salesman who came was knowledgeable and showed us what we could get. We were happy with him and I'm pleased with the features I chose. The installation team was great too. But I'm not so pleased with their website and when using it. I’m not that savvy with technology and many times, I couldn't get the Vivint website to work like it was supposed to and when I could, it was too complicated for me to get to the part I wanted. The only thing I ever do is check my thermostat and sometimes I can't even get to that.

We have had Vivint for almost 2 years. We live in a new community and a sales representative knocked on our door claiming Vivint had a special offer for new homeowners. We were going to look into security systems anyway so we listened to his pitch. As part of the "special" he told us that we were getting all of the equipment for free. The only caveat was it had to be installed that night.

Very friendly and helpful customer service! Definitely would rate 10 stars if that was possible! Tech that came to install was very thorough and professional. We will definitely be recommending Vivint to everyone we know! Forget ADT! Vivint, you guys are terrific!!!

The overall quality of the products is what we expected. Also, the words and talk of both customer service reps and technicians was courteous and helpful but that is where it ends. On the first night of installation, the driveway camera was triggered over four times and yes the viewing boxes were already set up in the settings menu.From the weekend of Thanksgiving to now, the system has become more of a daily annoyance than anything. We wake up to on average 20 notifications of our driveway camera going off - no intruders which was the sole purpose of the system. The technician absolutely assured us that the camera would not pick up the cars and lights. This is not true.

The Vivint sales reps were all very informative, helpful and friendly. The installation team was very efficient and they knew exactly what they were doing. They asked questions about where I wanted stuff and they cleaned up after themselves well. I have a doorbell camera, a back outside camera, the glass break, the window alarms and all the door stuff from Vivint. We needed all these for security because we actually had a break-in. I’m very satisfied with Vivint.

I got the thermostat, the doorbell cameras and the locks from Vivint. The service is fine, however, I'm slightly disappointed with the equipment. There's a really cool feature that I wanted but I can't have with my existing hardware. I have two panels and because my network can sometimes be a little unpredictable, the second panel drops off. In order for me to connect back to the main panel, I have to call Vivint to get some kind of weird passport. So, my second panel stays unused on the second floor because I can’t get it to connect. Otherwise, I’m satisfied with the system. I like it and its features. Plus, I like the app. It’s pretty simple to use.

I'm satisfied with Vivint's service. I called their sales rep a few times to fix something and it was fast. They were very friendly and knowledgeable. I have their whole package home security, which includes the door lock and camera. Everything was also fast with the installation team and they explained how their system works which was very good. I had good experience with Vivint. I like the company and their service so I'm going to stay with them.

The camera has not worked since after installation. I am waiting to hear from a tech about installation. I have paid fully for the equipment. I was told that a tech will stop by on last week Wednesday but no one showed up. It is very frustrating. I called customer service. We tried repeatedly to get the cameras to work

I already had a service that was okay but it didn't have some of the monitoring opportunities that Vivint advertised. I gave Vivint a try and got the doorbell camera, security, smoke and motion detector and glass breakage features. I was pleased with the installers and they did a good job. I had a lot of glass monitors and they converted me over to the Vivint system. I had some stuff already installed so they didn't have to install a lot of stuff. They just had to convert it with the main control in my master bedroom.

My installer was on time, very informative and super nice. Very knowledgeable. He was very professional. Very clean. Very great work ethics. Very enjoyable to have around. My home feels safe now. We’re now able to have peace of mind. Thank you Vivint.

My stepson told me about Vivint since he has them installed at his place. However, I’m paying for it although it’s not working. We’ve been having trouble with false alarms and so we just shut it off. I called Vivint to see if they could send somebody out but they’re not sending anybody until the 22nd of December. So, it's all paid for this month but I won’t have any service since we can’t set it up. I’m not satisfied with it at all and I'm disappointed with their service. It’s an okay system when it works. I like the cameras and that it’s different than another system. We also like that we can set it up and check them with our phones, but if it doesn’t work, then it’s no good at all.

My sister had Vivint installed in her house. Their sales rep didn't lie to me and everything went well. Other than them trying to tie me up to a three or a five-year contract, it's a good product. Plus, they have a good service. I was really satisfied with them.

A Vivint rep came at the door and sold us a bunch of products. He was knowledgeable and fantastic. He listened to what we were looking for and really helped us out. We weren’t in the market for a system, but he showed us why this one made sense, and then we signed up for it. The install guy came by. It was a tricky setup because it’s an older home, and he wired it up really well for it to have all the features. By far, we like the cameras. We’ve been with Vivint for a year and a half, and we really like the system a lot. Vivint is professional and they have what I was looking for in a security system.

I’ve been with Vivint for about a month now and my service package includes the camera. Their reps are okay and very courteous. Their installation team was very professional, too. Go for this company.

I have the combination door lock from Vivint. I also have the doorbell camera that when somebody rings the doorbell, it not only shows on the call box, it also shows on my phone. However, when they first set me up, I had a lot of issues because everything was half working. It started off where I didn't say if I was going to be with them. The sales rep was okay but he scheduled me a day and a timeframe that they were supposed to be there but nobody showed up.

Very unprofessional installation. Appointment was supposed to take 3-4 hours, yet he was in my house almost 7. Installer spent close to an hour in my living room talking on the phone with a buddy. Spent more time socializing than installing. Left damages to my house while trying to install an exterior camera, now Vivint claiming it wasn't their fault. Installer left the house having installed 2 pieces of equipment that weren't even operational, then told me "that's the only one I had in my truck", and told me I'd have to schedule a service call.

Great service until you get your alarm system installed. Then good luck! So disappointed!!! Our garage door security hasn’t been working and nobody seems to be able to order a technician to come fix it! Very frustrating!! I have tried calling customer service on three different occasions and I have been out on hold for up to 25 minutes before I just hang up.

I had one of the worst experience ever with this company. Technician Was was not on top of his job, scratch my hardwood floor, left wiring expose, doors in basement unsecured, stayed at my house from 12 pm to 9 pm installing the system, wife had to clean up behind him, promise me that he would be back Monday (11/20) to finish installing camera, waited all day. Was a no show (didn't call to let me know he wasn't coming).

Trevor did an amazing job. He answered all my questions and did his job very well. The mounting for my new system on the wall looks great and a very clean job. He was very helpful and made sure everything was good with me before he left. I give him a 5/5.

The Vivint salesperson was very nice and he told me about the service. The installation went well. The installer forgot to set up one of my sensors but he fixed it. I've been using them for five months and I like their package. I've had a decent experience with Vivint.

We purchased the 24-hour monitoring, doorbell camera, smoke alarm and flood alarm from Vivint for our safety and we could monitor our house better. Most of the time it was a false alarm, but they responded quickly to the alarm going off. Their sales rep was friendly, had good service and explained things very well. The installation was also done professionally and quickly. We’re satisfied and we’re happy with them. We are in the process of buying another home and once we purchase one, we will get Vivint for it.

Someone from Vivint came to my door and he wasn't pushy. My husband has dementia and I needed something like this system. I have all my windows, as well as my front, rear, and garage door secured by them, so I would know when my husband opens a door and leaves. I had a problem with the system a while ago though. I left here at 1:00 o'clock and went to the VA to visit my husband. I left there at about 4:40 o'clock and I get a call from Vivint. They said that my back door alarm was going off. Somebody came in the back door. I didn't see how that was possible because I locked all the doors. I came home and the alarm was still going off so I punched in my code. Two weeks later they were able to come out and check the back door. The tech adjusted it and did a few things to it. It's working now and they didn't charge me for it. Plus, he told me everything that was going on. He was very good and pleasant.

I had a problem with a item on my install. Had to call many times to get them to come back out to fix it only after I told them to come and get everything. I never did rec. a Yard sign, did not get a insurance discount and still waiting on my Alexa. Would I do it again? Probably not, I think for the $$ it is too much.

I have had Vivint installed in several of my homes in multiple states. I am not new to alarms. I have had alarms for over 20 years. From the time they entered my Orange County house to now I have spent four days in countless hours with multiple visits to still not have my alarm work properly nor did the door lock. When I have called they have stated there's nothing they can do. Yesterday I couldn't even walk outside with the alarm turned off and it would send distress signals. So not only could I not allowed Alarm my house I also could leave it. This is been a nightmare. I have had other alarm companies and I've never dealt with this type of neglect of service. I have dealt with one of their guys rummaging through my stuff, I have dealt with the answer sorry the last three days or four. I have called 11 times to get these problems corrected and addressed.

Somebody from Vivint knocked on our door when we lived in Carpentersville, Illinois. At that time, they were a relatively new company and very eager to get people to sign up, so they had a good rate and were offering more than the other company. A lot of our neighbors went with them and we also got the insert panel and put in a few extra sensors because we had exposed basement windows.

The home I purchased already got the Vivint basic package in it and I’ve been using it for a year. I’ve had so many service calls, and the service has been mediocre. But the technicians were fine. They were knowledgeable and courteous.

I had been searching for a home security system with the features that I wanted but I could not find any until I came across Vivint. I specifically wanted the following features: 24 hour video recording to the cloud, 1 to 8 HD cameras with night vision and motion detection (in addition to continuous recording), Video doorbell, Integration with door and window sensor, Battery-less cameras. Vivint met all these needs. Plus, it had the ability to add indoor cameras (I added one for the dog), monitor cameras and doorbell from a smart phone, arm/disarm from a smart phone and other features.

The installation took 3 hours longer than projected because our tech had to train someone. Our lead tech was terrific. The product is the big issue. A week after install it stopped working remotely. When I called for support the remote reboot did not work. I have to travel several hours to the site to empty the batteries and reboot the system!! That is not what I paid for.

We had an installer come in to our home, in an unmarked car and seems it was his first time. After a few hours of work, my husband needed to start doing the install and running the cables for the installer - because he had no idea what he was doing! Out of our two weeks of having the system, we've had two other tech supports come to our house to pick up items. All of them have been in a marked VIVINT car. Also, both of the installers had made comments about how the system was not installed correct! I originally had a package with the camera security, and we were deeply disappointed with the quality of the cameras considering they were $300 a piece. I called customer service to get them removed and also requested that our account get adjusted with the monthly price of $39 instead of $49, as well as our loan adjusted.

I like everything about my Vivint System. I love the cameras. I love to be able to see inside and outside. However, the service is not good. Sometimes, when I leave my house in the morning, the doorbell or the driveway camera doesn’t record me walking out of the house. Also, it doesn’t record me going back to the house. Recently, some stranger walked from my backyard to my front yard and it was never recorded. On the side, coming in front of the garage, it recorded him but I can only see his back. It’s not working out and I can’t get somebody to come over. It’s like the timing or something is off. I might get all of yesterday’s stuff and nothing for today.

The Vivint sales rep was very good. He asked about the previous provider and we ended up switching to Vivint. The installation team came in, checked everything and told me what they were going to do. If I had any questions, they answered it. I got the touchscreen, the app to log in so I can arm and disarm the system through the phone. If the alarm goes off, I get a call directly from Vivint. I've got passwords that I can assign to different people. I also had all the windows and doors secured basically through the system, along with the fire alarm and the smoke detectors, if it goes off. There are a few other things I don't have like the camera. But basically, I got these features more as a preventive system because there's no one at the house all the time. Vivint is exactly what I was looking for and they're easy to deal with. I am very satisfied with the service so far.

I'm very satisfied with Vivint since I got it. However, the rep who sold us the system was in a bit of a rush because he had the technician in here before I could think about whether I really wanted the system or not. Our schedule for installation wasn't 'til late in the afternoon but the installer came on time and didn't leave 'til 11:00. The technician was fine while was doing his job. When he put the new monitor in, he did fine and didn't take long. I also like him because he respected my house. He put covers on his shoes so he wouldn’t scrape up my wood floors and I appreciated that he was aware that I wouldn’t want scratches and tracking all through my house.

I loved the concepts of the system (all the cameras, apps, new touch pads, etc...), but I have had nothing but issues since it was installed. For starters it took 4 trips just to get it installed correctly and there is still a glass break that will not connect to the system. I also was unable to use the outdoor cameras because the area I was told I could place them was too far from the box. I constantly have issues connecting and seeing the cameras that were installed through the app and it often tells me my system was not able to arm when it actually did arm. It also often tells me it appears I am "offline" when I am able to access the internet and all the other apps on my phone.

We have had Vivint for well over 5 yrs. and well outside of our original contract. We have never used their service other than replacing the backup battery (FYI, even when power goes out and goes to the backup battery, the control panel constantly alerts you, very annoying). Anyway, attempting to cancel today. After the 3rd call, we were given the "Service #" and told to send an email. Thank goodness I called back to ask about the automatic payments that are deducted from our account because the service number I was given was wrong! Additionally, I was told that I would be billed for another month service because they require 30-day notification. So I will be billed for a service that is not working. Very disappointed and upset. Bad public relations!

Stedman ** was our tech and he did a great job. He arrived in a timely manner, explained everything well, and got all of the equipment set up. He was also very conscientious about our schedule as my family was having a very hectic morning on the day of set up. So he was willing to be flexible with us and that was a great help. The equipment itself is working well. We are very happy with everything so far!

Good product but very poor support. Agents are pleasant but it seems there aren't enough agents. The wait time to speak to someone is very long 15-30 mins. There are also not enough techs. I was told that there are less techs in the winter. I am just now being scheduled for a tech in December when I requested one in November. I'm a new customer and not all of my devices weren't working from day 1 so no way to actually trial the devices. The tech support over the phone is not helpful because they use the same help resources provided to the customer. If I could use the resources, I wouldn't be calling in. If it weren't for the install tech giving me his cell phone, I would still be waiting for a technician to come out. I'm also still waiting on alarm registration info. I had a false alarm and Vivint did call me right away. Like I said the product is great.

It was a good and positive experience. We bought, sensors, cameras, and smart locks, which was a good idea as we live in a city and I wanted more security. There likely would have been cheaper routes, but I decided to have it be managed by somebody else. Their team installed everything effectively. I'd probably change the video surveillance in the front of the house though as we have a camera in the back, but in front we only have a doorbell camera and I don't know if that is enough. I've had it for six months and I'm satisfied.

A couple of young men came to our door six years ago and they were lovely. They were good, and at that point I felt like we needed a bit of security. The young men had the thing installed in no time. They tested it through outside, waiting for me to say yes and they came in. We got the whole package in the beginning to try it out and then we felt we didn’t need all of it so I went with the basic. We have the motion detector, smoke detector and the back and the front doors have monitors when they open and I’m satisfied with them. Vivint has dealt with any complaints I had right away. I’ve been served pretty well and I would recommend them.

I've just started receiving service with Vivint, and everything went well with the installation. All of the employees that I've spoke have provided me with excellent Customer Service! I would definitely recommend Vivint to all of my friends and family for their great service.

Pleasant salesman, efficient techs. My only complaint was their insistence to install that evening. All techs were busy and they didn’t arrive at my home until 9:30pm and were not finished until 12:30am. My husband and I both needed to be up by 6am for work the next day. Other than that, we are pleased with the products we had installed.

The product seems good, but pricey. The lack of knowledge from the installer was sad. The support on the phone know little about the process, and from sales, tech, support and service all have different answers and less knowledge about the system.

Vivint was fast and responsive, and they have great customer service. Included in our service package were smoke detectors, glass breaker, window sensors and the control panel. I called them three years ago and the guy they sent to us was good. The installation didn't take that long and everything went through with no problem. There was no extra charges like what ADT was always trying to do. I would recommend Vivint to others.

The Vivint salesperson that came by was very clear and very thorough and explained all the features and the things that the company offered. The installation team was very professional. They came in like a team and were in and out before I knew it. I was reading some of the reviews and there were some complaints about customer service when I was on the website. However, the few times that I have had to call, I have had a pleasant experience. We were satisfied with everything and we will recommend them to a friend.

So I have had them since April of this year, always something wrong whether it's my camera, my box, thermostat, and they spend 3 to 4 hours on the phone or they send someone out that spends the whole day here working on it... you know what's sad is someone broke in and the camera couldn't even catch them leaving due to not working. Wow..terrible company.

My experience has been great so far. I have only dealt with CustomerCare so far and they have been efficient at giving me the information I need and answering my questions in a timely manner. I would definitely recommend Vivint to my friends!!!

So far I have had a very bad experience with your service, they scheduled me an appointment for November 22. The technician never came and called with you and they told me how sorry the technician is resting, the cameras are offline all the time, they put a thermostat. It's not the one I buy, I'm really disappointed with your service.

The Vivint reps that we dealt with were excellent. They told us about all of the products and the different things that we could get, and they were very helpful over the phone. They just told us about what was going on and we thought that it would be really nice especially since we have a child. We got the regular alarm, a thermostat, a little camera and a doorbell. The installation team was excellent. They did it so fast. Our son was up during that time and they interacted with him too, so it was just great.

When I saw Vivint reps walking through the streets where I live, I asked them what they were doing. A rep came in, presented a deal and I bought it. I was told what it was going to cost and if we decided to proceed, he'd check with my insurance company if there was a discount. I was able to save part of the cost off of my insurance. The installers were very prompt, courteous and didn't take very long to do the job.

Horrible experience. They broke every appointment they made, they promised to return phone calls that never happened. I felt like I was dealing with uneducated school children. It’s just a sin because their product is terrific. Too bad their sales and service are Nonexistent. I wound up switching over to ADT and was quite pleased to deal with consummate professionals even though their electronics were not as good.

The signal was on and off and I was told that Vivint was able to provide the router that would boost the signal because my router is on the second floor. Their first rep told us that the router will be coming but it's already about two weeks after. So, I have to call them back to follow up, but then nothing came. The third person who dealt with the device was able to figure it out by just guiding me through whatever I have to do with the main panel. He was able to figure it out right away. That was excellent. With this one, I was already giving them an ultimatum. I have to cut off the payment so that they will call me back, and then they fixed it. They have to improve their technical support. They have to have somebody well versed to be able to get through to whatever problems we encounter. Overall, I had a good experience with the security monitoring and I would highly recommend it to others.

A sales representative from Vivint banged on my door and while he was knowledgeable and friendly, he was very pushy. But I signed up with them so he was definitely good. Then there was a little bit of confusion with the installation. I was told that the equipment was free because I signed up for x amount of years. But it turned out that I had to pay a rental fee. Also, I bought the contract for five years, which is fine, but now it's different and half of the stuff doesn't really work anymore. Both the doorbell cameras and the keypad stopped working. Though it wasn't the salesman's fault, things turned out to be more than I could process. I didn't know enough about what I was signing for and I didn't understand everything properly. So they have to explain the contract a little bit better.

Installer was friendly and courteous! Made the experience good. He was knowledgeable about the system and explained everything thoroughly. Would highly recommend Vivint to family and friends! Excited for my new system and get to tweak the system to fit my home and lifestyle!

Chad, a Vivint rep, did a sale in our neighborhood and he came by our house. I went with him because of the product he had and he was super professional. I’ve also referred him to at least five different customers. The installation was very good and the technician was very nice. He had to come a few times because of the wiring, but all in all, he got the job done and the system works beautifully.

Customer service was excellent. When I called with any concerns or issues they were more than helpful and took their time to explain to me what the procedures and standards would be. Your text that came out on yesterday are absolutely amazing. They were kind, courteous, patient, explain all the procedures, all the processes, all paperwork and quotes for billing and less than 800 number if I had any of the further questions. I would recommend this company to a friend or acquaintance.

We got two outdoor cameras, one indoor camera, glass breaks, motion or door sensors, and the thermostat from Vivint. The guy at BestBuy and the reps on the phone were all good, but one of our cameras still doesn’t work at their second attempt and I've been trying to rectify issues for the last three months. For an almost $3,000 system, with technology that’s proprietary but will be outdated in six months, it’s gotten exceedingly below expectations.

I’m an Independent Business Owner with ACN. When I did the package with Vivint I was supposed to get a $50 gift card and I don't know if that was ACN's or Vivint's part but I never got it so I was disappointed. Also we had the furnace all hooked up and the turner of setting was not right. We set it to 65 and it ended up being 75 so I might have to take it up to a service rep. On the other hand the guy who came here to install was really nice, did a good job and got it done quickly. He also showed me how to use the product and cleaned up after himself when he was finished. I also show the cameras to people and a lot of them were impressed and I wish I could get out there try to get some customers. I was satisfied.

I was given a very difficult time when I was renewing my old contract. Current customers like myself were demanded by your customer service that I have to pay more than a thousand $ upfront to avail of the new system since my system was from 2011. Fortunately new customer section namely Steve Larsen assisted me greatly in getting a deal done. Now I have a problem with the repair person Nick Noose who was assigned to install, he has not given me two of the z-wave outlet that I paid for and he has been using the excuse that his wife is pregnant that is why he has not given me the 2 z-wave that I paid for! Please help me in getting it, Thank you.

Good quality product at a good quality price. I would recommend to a friend and family members. The person on the phone was helpful in getting me started. The installer was prompt and very knowledgeable. Great doing business with. Thanks for the great system.

Love being able to monitor doors, windows, temperature, etc of both buildings from my smartphone! They explain everything for you before they arrive, then the tech adds more value to the installation. Neat, clean, timely, easy to use. Then the tech makes sure you can operate the system both in the building and on your phone.

Great service so far. I had it over 3 weeks. I'm loving every part of my will recommend this to anyone. It's better than ADT. I also like to see this a being able to control it from my phone. So overall I would recommend this alarm service.

Very happy with the install process. Tech did a great job and was very professional. There were a couple of issues with submitting documents that delayed the process a bit. Seemed like a software issue but felt bad that the tech had to sit on the phone with support for an extra hour or so.

We had it set up to have our unit uninstalled in our home, then to reinstall in the new home. They came when promised. The tech ended doing some damage to our wall and ceiling. I called to complain and cancel services. I will never use them again or refer them to anyone. I am still going to have to pay to get out of contract, even though it is a month old. It is a big gimmick to them. We have had them since 2012. All I can say it is bad customer service.

We paid off an installment and signed a contract with Vivint which included the monitoring, thermostat, front door lock and some sensors on all the other exterior doors and a window. Overall, it’s been good but I might need to call about our front door because sometimes the automatic lock sticks and they might need to re-install that. Everything’s been working for the most part. For the couple of interactions we’ve had with their team, they were helpful, really nice and easy to work with. The installers were courteous, kind and helpful. One time, they didn’t have the part and had to come back to fix the one part that wasn’t right and they were fairly quick on their turnaround. When they put in the sensor for the motion sensor, they asked questions to try to help us understand it.

I have the doorbell camera monitor, the indoor sensors, and the doors and window sensors with my Vivint service package. Their sales reps were friendly, told me what I was getting, when and where I could try to call in, and how I could go online for the service. Then the guy who came and did the installation was good. It didn't take him that long to install and he told me how each thing worked. He also told me that if I had problems, I could call in for technical assistance which I did this weekend. My son has a Vivint system, too.

We are very happy with our new security system. The whole process from contacting to get a quote to getting installation was great. We have poor cellular service at our house and they worked very hard to get us equipment that would have enough service to work. Definitely gives me peace of mind having the system.

First, the installer Tez was excellent. I would have cancelled installation without his assistance. I was misled on a number of items by initial sales rep I spoke with. was told could cancel at any time and no amount would be due. Wrong. Was told install would be after I was off work. Wrong, had to leave work early. Was told my hearing impaired daughter, who also lives here, could be emergency contact and she could be contacted via text since hearing on a phone is difficult for her. Wrong. And the rep I spoke with on the phone during installation pretty much said your company would not work with my daughter. She is an American with a disability and I feel Vivint discriminates against her. May file a complaint on this issue.

System almost never works or operates on such a delay that it’s useless. So many false alarms due to system malfunction. Had the doorbell camera stolen and the system didn’t even register any motion, report the equipment missing, or record anything. If it can’t keep itself safe, it can’t keep your home safe.

We have been very happy with this system. We feel like we’re secure and have a lot of control over our home, even when we’re not there. The equipment is nice, I like that my doorbell has a camera so I can see who’s at the door without opening the door. The people we’ve come into contact with have been very efficient, professional, kind, and courteous.

I absolutely LOVE the system and don't know how I've lived without it for so long. I'd truly recommend it to all my friends and family. I'm glad I chose Vivint to secure my home and possessions. I'm looking forward to referring some family members to use Vivint.

Don't be fooled with normal burg systems. I've been in business for 20+ years. Most police no longer respond to burg systems without video verification of the event. Vivint does this. Only reason not 5 stars was one component had still not been delivered the Alexa for the smart side. Been 3 weeks now. Tighten up guys. You're almost perfect.

I got the basic service package from Vivint and it's operational. My experience with their rep was fine and the installer was nice.

I got the cameras and the alarm system from Vivint and I'm very satisfied with their service. Installation went great but they had to come back out because I was flooded. I've had a lot of contact with Vivint recently due to flooding and Harvey and I'm happy with how everything was handled.

Ralphael ** was a top notch installer. He was very knowledgeable of the installation. He had a very good personality of being in a homeowner's house. On the sales side Ralphael knew what equipment was needed for us to be satisfied on what we wanted for security.

The staff that was here was amazing, polite, knowledgeable, just over wonderful. They work hard getting the system installed and stay with us till we were completely satisfied. I couldn't believe how they all work you together as a team both bosses work just as hard as the others.