Vivint Reviews

Like the product, did not like the sales rep and his lack of availability to answer questions concerning my account. As a result a cancellation order has been mailed.Upon initial consultation I explained to the sales rep my concerns, I've tried to reach out to him on several occasions with no satisfactory response. To this point it seems he was more interested in selling me the product than addressing my concerns.

I did not like the lack of information with the sales guy over the phone. I did very much appreciate the information given by the guy that installed everything. The installation guy really helped me understand the pricing and what would be expected of me and terms of the contract. The guy over the phone who scheduled the installation did not give me any information and it seemed like he would have sold me everything and anything. If it was necessity or not. I would suggest that there be given more information over the phone to determine exactly what might be needed and how the terms of the contract would work. Knowing this might leave people less irritated and more informed about the length of the contract needed.

We have had Vivint for over two years now, the first year was great (besides them installing gold locks when we asked for bronze, which in two years of complaints, they have still not been out to switch). No problems, whatsoever. But then we started having issues, cameras were going down and we were unable to watch live stream (if they were even functioning at all). The keypads are constantly going in and out of service. When we did receive tech support it showed our camera had a problem, they sent us a new camera...which stopped working within weeks. Regardless of how many times I call, I receive no service techs.

The salesperson that I spoke with on the phone, Audrey **, was phenomenal. The first service tech, Vonzavious **), that came out made several errors that had to be corrected. He left about three extra feet of cord under my sofa. The doorbell to the outlet wire was not stapled to the baseboard. He did not fill any of the holes he drilled, leaving a nickel sized hole in my siding and another hole at the doorbell. The backyard camera was sideways and effectively worthless. I attempted to adjust the camera myself, but it was impossible due to the way it was installed. The cord from the backyard camera was loose, sloppy, and extended approximately 15 ft. He attempted to sweep up the drywall from the panel install with my personal equipment and did a lackluster job. He did not attempt to clean up the drywall from the backyard camera wire coming in. He requested that I throw away all of his trash. No yard sign or window cling was given.

Yet again Vivint dispatches emergency services when they know they are not needed. This is probably the third time this has happened if not the fourth in the two years that we have been with Vivint. I had put dinner in the oven and left home leaving my adult son at home. I'd only been gone a few minutes when he called me on his cell to tell me that the oven was smoking. I told him to turn the oven off (it was burnt on food smoking), turn on the fan and open the windows. I told him how to turn off the smoke alarm and to wait by the panel because Vivint will be calling through and he needed to give his name, verbal password and tell them it is a false alarm otherwise they'll dispatch the emergency services. I heard the fire alarm go off, he disarm it and then the panel beep and listened while he talked to Vivint and told them it was a false alarm.

Have been trying to activate my alarm system for three weeks! The equipment was already installed in the home I purchased and this is the only reason for choosing this company. Our first two appointments nobody showed up & no one even bothered to call. They expressed the activation panel team was out sick for each day, for two days. Then I began to get emails with short notices that workers were heading to my house. Just like before; nobody showed up! The caller hold time is greater than 45min, and then they have to place customers on hold again to speak with the activation panel team in another area. Since this team has a limited staff, try imagining that hold time. Everyone of their agents claimed to be a supervisor so escalating the call is a joke. At this point I would rather have agents that speak limited English because this so called customer service is a joke! Would rate this company a negative 10 if the system would let me.

I love the security and easy of use. However since my system has been installed I have lost use of my ring doorbell and my Amazon fire sticks. Cannot get them working even though they say they are connected.

My daughter was involved with a company and Vivint was one of the products that they had and so we signed up primarily because it would help out my daughter. The installer was very professional and explained everything to us. The installation was not like the old days of running wires. It was all straightforward, and he was in and out in two hours. He showed us how to use everything once it was installed and when he left, we knew how to use everything. But if we had to do it all over again, I would not be putting in a motion sensor since we never use that. We have two dogs and it would not be safe to have them walking around and kicking off the alarm then we’d wake up every night. But it's not anybody’s fault. It was our decision.

The stuff that came with Vivint's package like the door opener and the access from my phone to set up the alarm was what sold me on it. Their customer service was awesome and great too. I'm very satisfied with my experience and I feel much better now having a security system. However, decreasing their monthly rate would be the only thing that would make me happier. But so far, they’ve worked with us and I had an excellent experience, overall.

I saw Vivint on Undercover Boss and I would recommend them, too. I got their home security system with the cameras, doorbell, and door lock. The installer did a really good job. Everything works well and it is good for me.

I am homeowner and I don't live there so, I've ordered Vivint about 2 years ago, they didn't come for installation several time and have wasted my time at that time. Well, when they installed they broke my central a/c and heating system and they couldn't fix it. Vivint let me fix with private company and they would reimburse the money and I fix air conditioner only at that time because it was very hot summer. After that Vivint never worked and have called them to fix so many times and they just transfer the phone here and there and I wasted my time.

We purchased our Vivint system in May of 2016. Included was an outdoor camera that we are supposed to be able to review clips or even an entire length of video feed. That worked up until around August of 2017. For some reason we can only look at the live feed now. I understand that things break down, however, I've made at least two calls and gone through an hour long trouble-shooting chat session and the problem has not been fixed. Frankly, for the amount I am spending per month, I am very disappointed with their support. Based on my experience, I would forgo the Vivint "experience" and do my own system.

Vivint's reps were great and very professional. They knew their product and exactly what they were doing. And when I asked them questions, they would answer to my satisfaction. We selected the product because we felt that it would do what it said it was going to do, block out the sun and keep the heat and air in. So far, so good. But the batteries gave out on the back lock and I just don't like it. Also, I would like for someone to come out and redirect me on exactly how to work the system. They showed me and my husband during installation but I was busy trying to do other things where I didn’t get it all as far as how to activate it.

My wife through a business group had met a fellow that worked for Vivint, and so when we had some problems with our old system, we were looking in other options and they came out, talked to us and had a good option, so we went with it. Generally, I'm satisfied with their system. We have had a little trouble a couple times with it but it got resolved. The people I’ve talked to on the phone were helpful and the service people have always done a good job. I tried to set the alarm when they were doing an update which they didn’t notify us about, and it looked like the unit was broken. It locked up and I had to go through an elaborate shutdown and then reprogram after that. I wouldn’t want to do that again. So far, it has been a good experience and I would tell other people that Vivint is an option to look at.

The service I had previously was available through the phone and it did what I needed it to do but Vivint’s service was a bit cheaper and I like their online service. Vivint’s sales reps were very professional and any time I had a question they were able to answer it. The original installation went as expected and the guy got it taken care of. Also Vivint’s service was prompt. I had one system issue and they got out and repaired it quickly for me.

Summary of Events: Original (3rd party) installer came and was missing several hardware items from what I ordered. A second visit was set up a week later with same installer to finish work. 2nd installation day the installer could not get my existing glass break sensors to work and said a more experienced tech would need to come out. Also, the tech failed to install 2 wall touchpad and a fire detector. Over the week period my cameras had mostly not been working, consistently dropping off line. I was told my internet upload speed needed to be improved. So, I upgraded my internet accordingly and am now getting 30 MBPS upload vice the 6 MBPS I was previously getting. This did not fix my camera issues. All cameras still consistently drop off line and occasionally come back. The tech was very much in a rush to leave and did not receive any explanation on the system. Also, he forgot to install 2 of 3 touchpad.

Vivint's service has been great. I’m able to use my system through the mobile app and I get updates on my phone when I’m away from home like if something’s been opened there. I also get a lot of alerts with the battery sign. It seems like they’re not connecting, but I got to use this because I've had it for a while now. I've also had to replace batteries on all of my sensors recently. All in all, I'm very happy with my experience.

We have an unattached garage so we've got quite a long walk from the house into the garage. When I set the alarm I'm always afraid that we're going to get caught and the alarm will go off before we get back out there so we've had to use our front door because it's closer. My husband drives around to the front and picks me up after I set the alarm. Maybe we should have the alarm set for a longer time. But the system is easy to use and the girl that installed it was really good and we would recommend Vivint.

I talked to a lady over the phone stating that I only free after 7.30 pm every day for technician to come and check at my business. She said that the technician free until 8 pm but why can’t he come at 7.30 pm? And she keeps arguing with me and such... We are having a service with Vivint over 22 months now and have never call them and yeah the first time calling them bam! Bad experience. The representative refused to work things out with us. There are so many company that we can seriously use and have a better customer service. I don’t think I want to recommend Vivint to my others business friends anymore after this terrible conversation with Vivint customer service.

Our system went down in July 2017. We tried to get technician out. Every technician that scheduled cancelled or did not show. We stopped trying out of hassle; we couldn't get a response. We received calls multiple times when we stopped paying, were transferred to the service department and the call would either disconnect or the line would ring with no end. Finally, 6 months later I was able to get through to the customer loyalty department. I was told a technician would come out next day and to call when he had completed the job and they would issue a "downtime bill credit." Technician showed, he did a good job, said first technician installed improperly and he rewired things.

I am about to lose everything because of a dramatic change in our financial situation. I called and explained my situation and tried to cancel or see what my other options were. THERE ARE NO OPTIONS!! YOU HAVE TO PAY IN FULL OR HAVE SOMEONE TAKE OVER THE ACCOUNT. I would be worse than Vivint if I convinced someone else to use them.

The technician was very pleasant and walked me through everything. I am very pleased with the installation, the system and everything in a nutshell. I am really enjoying the system and would recommend to anyone and have told my friends all about it. The best system of this time.

Bought a home. Had system installed the day I received keys, paid in full including 13 additional window sensors, all stopped working within a few hours. Couldn't get help until I said cancel, 10 days before a tech came back put in new system less than 12 hours not working, alarm went off, no one home. Sheriff dispatched, got home 11 pm. Called. Spent 45 minutes on phone. Tech had me take apart panel twice. Not resolved tamper screen stayed and sensors not active, requested tech again for cancellation/removal, he came to "fix", called customer loyalty and got removed on 1/10/18. Confirmed full refund $864 and still waiting for refund and email!

Purchased Vivint approx. 3 months ago. Camera's offline. Trouble every week sometimes daily with cameras going offline. Techs from Vivint have been at my house at least over 12 times to fix problem. A tech was here 1/9/2018. I thought he fixed it but 3 hours later offline again. Another tech is coming here on Tuesday Jan. 16th 2018 again for same problem. If at that time he cannot solve the problem, then I want the Vivint system removed and my money back! Fair enough!

I've been a Vivint customer for five years. I like their mobile app where you can check on things from the phone, unlock doors, turn off alarms, and all that. The sales reps have been great as well and installation went well.

We’ve had a couple of other home security companies, but we like Vivint the best due to its smart features. We like the idea that it’s satellite and that nobody can cut off the service. Their sales reps have always been good and we've been very happy with the installation. We lock it up when we leave and my husband has the phone so he can unlock it just as we arrive. Sometimes, we’ve opened the door before we took it off, which we shouldn’t have, but they were right on the job and called immediately. Vivint's system makes us feel safe and that the house is in good hands when we leave. They’ve always called us if the alarm goes off. Overall, our experience with them was excellent.

I use Vivint for safety precautions and I'd recommend them. I got their service package that includes the glass break, door opening sensors, the cameras, and the doorbell. The sales representative was really nice and the installer did great. The service has been good so far, but sometimes the camera is offline then comes back on. Other than that, it's neat to be able to look inside my home when I'm not there.

Faulty garage door sensors caused several false alarms with Police and fines for calls. Vivint’s response was that false alarms are not their responsibility. Spent a lot of time on phone hoping for compensation, but to no avail... Poor customer service!!!

I tried ADT for 3 days before Vivint. ADT has promised me so many things before signing up and all of them turned to be a lie once they installed the equipment. Then, I approached Vivint. The trade was fair and transparent. So far, the service has been great.

Well my experience was good after having been cancelled 2 times. The tech person was a bit arrogant to a friend who was only trying to help me make the right decision about what I want as far as cameras but overall the rest was a great experience.

After much headache in my dealings with Vivint and finding that negative reviews for Vivint were being hidden through website strategies, I decided to provide our experience. Without further ado, since purchasing the system in June 2017 we have had nothing but problems. If you are thinking of getting this system, BEWARE!!! We purchased most of what they offered as I wanted to ensure complete monitoring and safety of my home and family. This included the items to include a carbon monoxide monitor, smoke alarm monitor, door and window sensors, and glass break sensor and installed the phone app to monitor remotely. Immediately, we noticed a problem with the front doorbell camera. When the system would alert us (via the phone app) after someone had rang the Vivint doorbell camera, the alert on the app would pop-up but the app wouldn’t open to the screen to see who was at the front door.

The whole process of initiating our alarm sysem took a month, the update of the software took 50 min and by the end of it the technician left for home without telling me that he left. Firstly they did not tell that the appointment was messaging, that took longer because of the typing. They then called me and told that a tech would have to come to my home and we made an appointment, 5 min later they called back and cancelled... They then said we need an appointment to complete the install which I was stood up!! I then called them for another appointment after Christmas and we finally completed the activation.

I got the camera and sensor from Vivint for security, and so far, the video quality and service are good. However, we had an awful experience once the first guy installed the system. They didn’t put all the equipment that was needed and the cameras weren’t working, so Vivint had to send representatives two or three times to redo everything and get the issue corrected. Nonetheless, my overall experience has been good.

From what I saw online I really liked all the stuff that Vivint offered and there were good reviews too. So far I'm loving it. I got their security cameras and little alarms on every window. I’m young and I live alone so it’s really nice to have that peace of mind that I will know immediately if there’s something going on at my house while I’m gone. I also like the fact that I can set other people up through the Vivint app to where they can unlock or lock my house. I’m super satisfied with it. Plus the installer was fantastic, very personable and really easy to talk with. He also offered to help anytime that I had an issue. He gave me his personal phone number and he seemed super knowledgeable about what he was doing. I have recommended them to someone on Facebook the other day.

The Vivint product is terrific. They were able to integrate with the hardwired system that was existing in my home which made installation easy and all of my windows and doors are covered. Being able to use my Google Home and Nest with Vivint is also a big plus. I will be adding additional connected products in the future such as lighting and another door lock.

I was excited about getting this system but unfortunately it hasn’t worked once, not even on install day. I always have cameras down or a thermostat dropping or the sky panel screen locking up. I have had 4 techs out since install day which was 12/23/17 plus a 45 min call with Vivint. It’s frustrating have different techs come out each time so you have to reexplain yourself. Then some don’t seem like they want to put in effort to truly resolve because it would be too time consuming to replace the panel etc... (They get paid by jobs completed.)

I have attempted to find a resolution with Vivint for over a year following a frightening experience with my son during an alarm. In December of 2016, while I was out of town, I received a call in the early morning - between 430-500am notifying me of an alarm at my home and no answer over the panel. Not knowing if the alarm was an actual emergency, I requested the Vivint rep to have the police respond as my 18 year old son was in the home. As she called for the police, I was able to make contact with my son. He was frightened and unsure if there was someone in the home. I told him to stay in the house and to stay safe. The Vivint rep then called me back to inform me police were responding. I informed her I made contact with my son and informed him to stay in a safe place in the home, and wait for police to make contact with him.

Installer was professional and did a great job. We love the system and the easy phone application to check on our house. The initial set up phone call was very helpful with making the decision to install the system. All of my questions were answered by the person on the phone.

The Vivint rep was that came to my house was good, friendly and answered our questions. He had met my wife earlier the day so by the time I got home from work, my wife was gung-ho about the system. All of a sudden, the rep was at the door. Then, the installation team came 15 minutes later. They were fast and it was all done in short order. The doorbell camera, camera for the backyard, window breakage and smoke detectors were included in the service package that we purchased and the video quality of the cameras' good. The camera in the backyard picks up everything all the time.

When I first had a security system installed, I was with a different company at that time. And when I wanted to have the alarm active with the paid response and everything set up, I did a little internet search to see who had the most current system alarm out there. At that time, Vivint had the most up-to-date tech that they were installing on their alarm systems. I called in and spoke with somebody over the phone and we scheduled the installation. I researched online and checked out Vivint's site so I already knew what I wanted and the expected amount to pay them. I have the main control pad at the door with the audio feature and then I have the door sensors on all my exterior doors and the garage door. And then I have a motion sensor in the front entry. Those were basically what I had with my old alarm system. We just replaced them with Vivint’s equipment. The system has been fine for what we’ve needed to be done.

A couple of people in the neighborhood had Vivint and they were satisfied, so I decided to take them on. I like all the features, but I had a problem with my system. I had a doorbell installed and they asked what they could offer me. I told them I needed a shed alarm put on and they had the jump sensor that relays the message. After they left with the alarm put in, my system didn't work right and I couldn't program my thermostat. I couldn't keep it on heat or cold and it was horrible. It took four visits of people coming here trying to fix the situation, but they did the wrong thing that it was so frustrating. There was a technician that instructs the other guys and I told him that they need a regional office in the area where people can go every four months and get trained on new things.

Purchased entire home system prior to Christmas. Idea was to take over existing fire/security system with upgrades to cameras and doorbell. First install date was canceled last minute so day wasted at home. Second installation date the tech confirms hardware order. Found the device to integrate or take over my existing system is not on the order. Then found that they are not allowed to take over existing fire/smoke detectors. Their smoke heads are not on my equipment list and I would need 4. Then learned that they can not run wire for doorbell system as they just replace one that is there. I do not have wiring to my current doorbell. This was explained to the sales guys. I was promised these guys are the best and would be able to run a wire for this.

The Vivint security system is a very high technology system. The installation only took a couple of hours, the technician was very professional, he explained all of the features on the sky control panel. I have the app on my phone which is very convenient. Super easy to use.

We were overcharged for equipment that isn't needed, but was added without our knowledge. The invoice was not given to us until after the contract was signed. Also, the invoice was not handed to us at the time of signing. It was sent through email after installation. We told the salesman that our internet wasn't very strong, but the system was set up and we haven't been able to use it because the internet is not strong enough for the security system. We are now stuck paying for equipment that cant be used and an early cancellation fee for our old security system. We were told that installation would take no longer than 2 hours, but some of us ended up missing a family Christmas party because installation took almost six hours.

I like it. It help me to control the heat when they forget to turn it off... Also I like how I can speak thru the cameras... Camera is very clear... The zoom in and out... is a good feature as well... The motion detectors works good too. I'm satisfied with it.

Want to feel safe and secure in your home and while away? GET THIS SYSTEM. The entire staff are all wonderful people and you can fix anything that goes wrong. So easy with the excellent support staff even if it's your Wifi's fault. I love it.

We had a new development going behind our house and the Vivint sales rep said, "We can have this done within the hour." And sure enough, he called his guy and they were over there about 10 minutes later. Within an hour, I had signed up and had the whole system installed. It was really quick. The sales rep was a young kid, excellent and very personable. The service I’ve been getting has been excellent and I've been really pleased overall. I like the capability of being able to turn the alarm on and off with my phone, the garage door opener, and seeing the cameras.

Our contract with our other home security provider was expiring and we decided to go with a different provider and a friend told us about Vivint. Their sales representatives were very helpful and explained things very well. I got the basic package where I have the alarms. The installers came and they were very efficient and friendly. One of the sensors went off down in the basement, telling us the temperature was cold. We got a call from them within minutes when the alarm went off. They asked what was wrong. Everything’s been going well so far. I'm satisfied with the service.

I am writing in regards to my Mother's VIVINT system. She has had to endure eight days of the alarm going off. She has called several times and received no help. The tech was on vacation and there was no one filling in for him. He came by yesterday and stopped the alarm from going off. He is a good employee and has been the only help she has received from your company. My Mother is 94 years old and is legally blind. She cannot see to do anything with the panel. She cannot see to send you emails. This is not the first time she has had trouble with your system. After what she has gone through, she wants to be rid of VIVINT.

Great customer service; great staff who came out and installed equipment. One minor issue: I was not told by sales rep that I would purchase my equipment in one payment. Sales rep left out pertinent information regarding the length of contract if I chose to "finance" the equipment.

Install tech did good job of setting up and explaining system. Equipment works pretty much as advertised. The biggest problem is outside cameras continue to go offline for long periods of time and customer service said this was just something we have to live with. Since remote monitoring of property was primary reason for getting system this is a disappointment. Customer service response both by calling and by chat is slow with waits of over 15 minutes experienced.

Within 48 hours of having this system installed we began having multiple issues with our system. Our front door would randomly unlock itself (connected to alarm system) and therefore disarming system. We had to PAY an HVAC company on Christmas Day to repair our thermostat so that we could have heat, because the installer had ONLY setup our system for a/c (that week our lows were in the 20’s). We also had multiple other issues with the system. From 12/26/17 until 1/6/18 we relentlessly fought to get our system cancelled and the equipment removed, even though we had a 30 DAY CANCELLATION AGREEMENT!!

They came to our house pretending to have a “special deal” that “gives you the system for free” but really you end up paying thousands over the time of your contract. And if you have technical difficulties, the customer support is atrocious! They act like you are a complete moron! They will NOT come out to fix any of the hardware!!! This company is worthless. Do not waste your time or money. Do not fall for their scam!

I love Vivint and I have recommended them to friends. I like the console and that it was sold as they spoke through it. Plus I like that I could use it on my telephone. I also like the garage door opener, but we got a new garage door opener and it does not work with my Vivint.

We have a camera, automatic door locks, remote door locks, glass breakage features around and motion detectors from Vivint and so far, I'm happy with their services. For awhile I wasn't, but they’ve made good on everything they said they would. When there's something wrong and I'd get them to fix them, sometimes they charge one. They work out of a metroplex and are scattered out. One time, it took us three weeks to get it done so that was not really fast because there's just too few of them to go around. But they keep their word so I'm satisfied with them.

I've been with Vivint for a year and a half now. Their sales reps were really friendly and knowledgeable. The installers treated us good, and they were friendly and helpful too. However, none of their features work most of the time. We have to call them all the time and then they'll make service calls to the house. The features will work for a few days, and then it will stop working again. I'm stuck on the five-year contract, so I can't get out of it. I would never recommend them.

We were fine with the basic Vivint package, but when we upgraded in May, we've had a lot of problems with our system. The computer is always telling us it's offline and we were not that happy with it. Reporting it was complicated, but their representative seemed to be able to handle it. The control panel says everything was cleared and that our home is ready to arm. But normally, it'll have a message on here and it'll beep at me, saying that there's no connection. It's working today, so I’m not too worried. Plus, we get a discount and I really like that.

I’ve had Vivint for about 1 month now. The security is amazing. The alarm went off. It was a false alarm. I opened the door since I forgot it was on and they called immediately! All the devices I purchased work amazing great quality videos. The nest a/c controller is also amazing. I’m a very tech savvy person and I thought this was awesome! I have recommended Vivint smart home services to everyone I know!

Vivint's doorbell cam got me and also, I can click on my at any time. The sales rep was fantastic and went above and beyond the call. We just bought a home and then Harvey hit. We were not going to be able to take on any debt because we were going to have temporary repairs to be made whole. I was in the pit due to the price, but he and his boss worked with us to where it would be possible for us to have it. The installers were from out of state and they were fantastic. I respect somebody who's willing to step outside of their comfort zone to make it happen for their family. Also, they were extremely courteous, professional, and knowledgeable individuals. Getting Vivint was one of the best decisions I've made and we've been loving it ever since we got our security system. I would highly recommend people to get them.

We got all new equipment from Vivint installed in July and I'm pleased with it. Their sales reps answered all my questions and everything seemed upfront. We had a guy come out once for some adjustments of a motion detector. They were very responsive and every time I contacted support, it was a good experience. I like the ability to manage the system through our phones and I also like its portability. So far, it's going just as I hoped it would.

Vivint is the WORST company! They have the worst service I have ever dealt with - provided you can even reach someone. I have repetitively emailed, called, submitted website forms etc trying to get vivint to STOP emailing me. They will not stop.

I was sold on products that Vivint doesn’t even carry anymore. Once technician installed products the batteries went dead 3-4 times with two weeks on two of my door locks. Technician did not have a repeater with him and missed three scheduled appointments to come back and try to repair the product. I still have never received all of the products delivered and no one has returned my emails or can give me a timeline.

It started out rocky. But ended up being a good experience from Installation to checking on my account. I have had a good experience. I was called when thought to be something going on at my home. When I needed information or adjustments I have had no problems.

There was a group of guys coming around through the neighborhood selling the system and setting up installations, and even before that, my sister was already using Vivint's system. The sales reps were good, but I could tell that the installation people were really in a hurry to get going and to go back home. They weren’t from here. They were doing the camera and doorbell installation really fast and my transformer was there on the top, so they said they'll set it up in the attic. They said all I had to do was connect the wires when I got that fixed, but it didn’t work. I had to get my son in law to take care of hooking it up and figuring it out. The system was not ringing and we finally figured out that the wires on there were backward. The installers hooked up the door inside my garage for storage, which I don’t even go in and out of.

This house got broken into twice so I got a basic security service. Vivint is a pretty decent company and I've been using them for more than a couple of years. When I lost my key fob, which I eventually found, they came out and gave me two new ones. The only thing I don’t understand is why they won’t come out and service. They don’t want to take care of their equipment and they want you to do it instead. If you have to have something replaced or if you upgrade something, they want you to do it even if you don’t know how to install such stuff. I had a bad sensor on a backdoor and they wanted to send it out and have me install it. But a guy came out here to install it and he was here for about an hour.

We had been thinking about a security system and had heard Vivint’s name because my son-in-law's parents have them but I didn’t really know much about any of it. When Vivint reps were in the neighborhood, they came to our door and introduced themselves and then, we went with them. We've had Vivint for a few years now and we like it. We have the lifeline in five or six different locations. I'm on a wheelchair and disabled so we got that just in case my husband is outside. The installation of the system was very easy and was done on the same day. One guy was ahead of the installer and then about an hour later, the installer came right behind him and put it in.

I have the basic security package from Vivint, with the cameras being the main thing we got the alarm for. One of the sales rep I spoke to kept repeating the same thing over and if it wasn’t for the other guy, I would’ve have cancelled on them and just paid the cancellation fee. But they have great service overall.

Five years ago, a Vivint salesman came by the door and he was really nice and knowledgeable. He said I could put everything on a cellphone system instead of the home phone system. I thought that was great that I could move it all off my home phone system so nobody could cut any wires up outside and everything will be wireless. One of the techs, Mark, came over and installed the cameras that see at night, a doorbell camera, and different control panels. I’ve also upgraded the system since then.

Vivint expects you to pay without the service. I am moving for my job. All other companies have cancelled their services with no issue (AT&T, DirecTV, etc). Vivint wants me to complete the contract with no way to use their services. They tell me the only way to get out of contract is to sell to the next homeowner? The account rep was nice but the company's policies are terrible. DO NOT DO BUSINESS WITH THIS COMPANY!!!

I STILL can not unlock the door from the keypad after FOUR trips. Very very frustrating. If I have this many problems when it is new, how problematic is this system going to be when it is one or two years old. I am not sure what the best action for me to take at this point.

They have the worst customer service EVER. They suckered us in with the $99.00 install promise yet we ended up paying $1400.00 total for the install. They've double billed us and refused to let us out of our contract (which we didn't know about until installation day) which they've birched in more ways than one. Our system was mis-installed and always says my window in open when it's closed and closed when it's open. This is a HORRIBLE company. Save your money and your time.

We have had to take off 3 times and I have been on the phone for over an hour and our system still has issues. The 2nd tech that came out to complete and fix what the 1st tech did said she could not take a camera. She did not install at our request. She said we had to call and schedule for them to pick up. I was told you all will not deduct camera cost from my bill until it is picked. This will require us to take more time from work to be home for the pick up. I called to express my dissatisfaction with your service and pick up camera. I was told a work order was set up for some to call and come out to pick up a camera on January 2, 2018. We told them we would be home all day. I called and December 31 and Jan 1, 2018 to confirm. On Dec 31 was told no one working, call back on Jan 1, 2018. As of Jan 5, 2018 no one has called or come out to pick up camera or fix our problems

Vivint alarm system - The sales person did my contract for 42 months but in the contract that they have it says 60 months. When I look at their contract online they change it to 60 months when on my contract it clearly says 42 months. I was not aware of this until I contact them to cancel my alarm thinking I was out of contract already and also emailing the copy I have to them. The first time I call to cancel the representative made me aware of this but I send copy of the contract I had and after talking to a supervisor he assure me they were wrong and my contract was over. I send cancellation notice and it seem the process was over, but after a month they charge me again so I called to see what was going on and ever since then they just tell me my contract is not over is for 60 months and there is nothing I can do if I want to cancel before.

This system has not worked since it was installed months ago. The cameras are useless as is the app where the video clips do not load and they do not stay current. We have had 4 technicians already come and customer service cannot answer the question of why I should be paying for equipment that has not worked since installation. Once again customer service insists a technician come out (and we wait another week) and meanwhile the equipment is still not working and they are still charging me. I do not recommend this service.

I could almost fill out the tape recorder with my opinions on Vivint and it would be on the negative side of the attitude scale. I was on a 90 day trial period and they bought my first month. The installers were really nice and were explaining everything to us on what they were doing and setting up all the Wi-Fi stuff. One guy said that he was the manager, and one guy had come to help, and then he had to leave to do another ticket. They wired everything up. I had the keypad in the laundry room, and the Nest thermostat installed, and then the camera on the outside, and the lamp module or the motion sensor inside.

I'm very satisfied with the service I have from Vivint. Their sales reps have all come up with very positive responses. They solved our problem and helped us when we needed it. Also, their escalation people were very professional and knowledgeable. They knew ahead of time what they had to do. We've added a few features over the years and so far, the system's doing very well and the response time's very good. We've had one recent experience where our brother-in-law opened the door. It alarmed and Vivint responded right away.

My in-law had Vivint and I saw how it works. The rep I had was the same representative that sold my in-law her system, so he was friendly and he knew what he was doing. I got the doorbell, the main camera, the glass sensors and the door sensor. The doorbell camera is not perfect quality like HD, but you can see the face which is good to know. The installers showed me how to download the app, synced the email address and set up my cameras. They broke everything down perfectly. It's the best home security system.

I have a service package from Vivint that includes a panel, two cameras, motion detectors, and something for the window. I also have the app on my phone, and it allows me to control things. I also like the ability to see what’s going through the phone. However, it goes out every once in a while. It would go out of service and say that the cameras are not linked. It happened a lot when we first got it. But they sent a tech out and they installed a routing over the runner. I haven’t had any issues since until recently, where it started to happen again. So, I had to call them about it yesterday, and they fixed it. Their representatives are always friendly and helpful every time I call, and they did a phenomenal job. I strongly recommend them.

We had a Vivint rep who was good at first but he made some promises that were not fulfilled. We're not able to get a hold of him because we think he blocked our number. We have been trying to get our contract back to our contracted amount because our loan amount for our equipment is currently much higher than what we signed up for. And it's not like 20 bucks, it's a major difference. And we've been fighting since June to try and get that knocked out. I had been dealing with customer care for the longest time then I got directed to another department that said we would hear back from them in a week or two. But we have not heard a thing for two months so we are extremely aggravated at this point.

We were going on vacation and I was leaving my 18-year-old son alone at the time. We got a decent size house with him being there by himself which might be a little scary and intimidating for him so I thought of getting Vivint. We decided to walk into Best Buy and the rep told me about it which sounded good. When I went back the second time, they told me something and when it was installed, the guy told me something even more different. They told me that it had its own internet system, which was not true. It had to go through mine. The first guy said it worked with AT&T system that goes separately. But then the second guy said it doesn’t do that. But by that time, we were already committed to getting it.

I really like this security alarm and cameras makes me leave my house happy that nothing bad is going to happen. Good service, happy with installation and great customer service. I really like how the panel tells me that if I leave a door open it tells me your garage door is open for example.

Install Tech came and did nothing for 3 hours because he could not handle the change over from ADT. Next Day different Tech showed up, but he was pulled off the job after only a couple of hours to install a different customer's system. He no showed, no called until Sunday at 06:30 AM, upsetting neighbor. System failed while we were 350 + miles for 8 days. Lots of apologies, sorry for inconvenience, etc. You decide.

I purchased this system 6 months ago. I have the full security system with 3 cameras. Since the system was installed, I had to have someone come out 7 times to try to fix it. The system will work for about 1 week then will stop working again. Which at that time, we schedule another appointment 3 weeks later to try to have it fixed which will be fixed for about 1 week and break again. I have spoken to multiple different managers here and the only thing they will do is either let me buy out of the contract for thousands of dollars or they can send someone out again and attempt to fix it. I have no problem paying for services that work but this service has not work since day one. I recommend anyone thinking of choosing Vivint runs away as fast as they can.

I had a lot of activity in and out of the house. Then, my daughter decided to move to Houston and I'm hardly home. I was starting to activate the other company that I had but a Vivint rep got me before doing it. I liked him and his presentation. However, I didn't realize at the time that they were going to do it right then and there. I was very impressed with the young people because I was talking to the rep inside my house trying to finalize when someone knocked on my door and it was the installer. They were here until almost 12:00 at night until they got the system up and running. They were really nice and they showed me how to use everything. I had three cameras and the doorbell camera installed and it has been fantastic. I really enjoyed it. The only thing I regret was not getting a camera for inside my house because there is a section there where I have some important papers and I would have liked to have a camera pointed in that area.

I got an alarm and a camera, fire alarms, smoke and CO detectors from Vivint. When they installed it, they tried to bait and switch me and gave me something different from the iPad-like interface that I asked for. I then got into an argument with their installer and I had to call a supervisor thrice. I didn’t feel good about what happened but everything worked out in the end.

We had the Vivint alarm system about five years before and we got the cameras earlier this year. I have a camera on my front door and I have the night light on out there, but I don’t have much light at the back door. I like the doorbell but I wish the pictures from the cameras could be a little clearer at night. I like when someone rings the doorbell, my phone will ring and then I go to Vivint, and I could see them no matter where I am. I'm satisfied for what I have. However, I had a horrible experience during the installation. They had to come back out three or four times to adjust the cameras or show us how to use the product. I also had two different representatives who came out twice, and a third one came to fix and whatever he did was working ever since. Other than that, I would still tell friends that Vivint is a good service to have with the cameras and the protection for the home. One of my neighbors down the street got Vivint and he loves it.

I already had a security system but the features that Vivint offered was better. The one that I had was a wired system and Vivint offered a wireless one. They explained to me that if someone cut the wires, their system would still work. The installation team is wonderful. They're very helpful and they take their time. They try to explain and make sure that you understand how to use the system before they leave.

Vivint was already in the house when I bought it and I have them for a little more than a year and a half now. I like the system and that I can do stuff from my phone remotely. I also like that the system is modular or it's easy to add and subtract the sensors. So far, my experience with Vivint has been what I would expect. The system works and it makes me feel safer in my home.

I was hung up on and transferred twice attempting to cancel.The third time finally connected to a supervisor. She tried a hard sales pitch offering the equipment at 1/2 price. When I insisted I did not want the service due to poor Customer Service she relented and said I'd receive a refund. My credit card was charged the same day instead of a refund. My bank is now involved!

My house previously had a security system, so Vivint used some of the features in that. The door sensors were all there, but they added the window sensors. I got the main control and the front door automatic lock. The guy that did the installation knew what he was doing and went on about it in a timely manner. He got it done without a lot of hassle so he was obviously well-trained. My wife has Alzheimer’s and I liked the idea of security if she goes out the door, especially in the middle of the night. Every time the front door is opened, I'm alerted on my cellphone. And she has tried to get out twice and set off the alarm in the middle of the night, which was a real rude awakening. And when we got an alarm or I have a question, Vivint has always been prompt to get it resolved.

We got Vivint four years ago. The installers were good and professional. I like the main unit and it does a lot of stuff like customizing things. It always works appropriately and it's also easier to use. On the other hand, I had mostly false alarms and they are a little more expensive, but better in quality. They are twice as much as the cheapest out there but the cheapest isn't always the best.

I had a positive experience with Vivint's salesman that's why I ended up buying the service. He had a thorough knowledge of all the equipment and a good sales pitch. At that time, I didn't have anything and felt that I should at least have my windows and doors protected. I also have the motion detector feature included. I had two installation teams since I had the system when I lived in another place. And then when I moved, they came out and did the installation again.

I have two outside cameras from Vivint. The inside of the house has some shatterproof feature and a motion detector. I also have a thermostat so I can control my heat and a lamp that turns on and off the lights. I like the system because we have two houses. One in the mountains and one here, so when I’m in the mountains, I can regulate things. All the maintenance guys were good people to work with. The only problem is that I always have a camera going offline and the motion sensors in my living room keep disconnecting. I can’t get it back on and my kids can’t either.

Vivint supplied the hard drive of Space Monkey that I had to send in almost a year ago and I still don't have it back. They keep saying that they're working on it, and I'm not happy about that. But the installers were great and I'm very satisfied with Vivint overall.

Vivint is better than my previous home security system. The camera options that Vivint offered was more than what I had. If I'm not home, I can check through my phone, see who it is, and respond. The service is very good. There was a power outage that I was not aware of and it tried to alert me before they got triggered. That was awesome. Also, I have had them come out once and they said they'd be there at a certain time and they were there. I had a shortage in my house and I didn't know it was that. The technician was kind enough to tell me what the problem was. He was on point. At the same time he was there, he changed the batteries that needed to be changed. So it was good. And when I speak to them on the phone, they ask what I need, I tell them, and it's taken care of. It's either on their end or they'll send somebody out.

I like what I see that was installed but one thing I didn't like is the eye sore camera in the front well. I wasn't given much option to ask for what I wanted. I would like to have a door bell camera in my front area. This would be great view from side to side. I would like very much to have that done providing that it doesn't cost me an arm and a leg for the device. Can you help me there? If something can be done please let me know. Thank you.

I get it, no service is perfect. But Vivint??? Wow... Honestly, their customer service is good. I am hearing impaired, so I prefer chat to the phone, but chat is only available set hours. Other than that, their products are garbage!!! I have two panels, 3 cameras, a custom deadbolt, a video doorbell, and numerous sensors. My wife's car was broken into, hence the need for surveillance. I cannot get the damn system to work 100% for the life of me. All three cameras will work for a few hours after the technician leaves, but then, poof... one goes offline. Then two. I've only had the system for a few months, and I have already logged a bit of time With Emails, chat, phone calls, and technicians. What's ridiculous is that I have this RING wannabe doorbell that works half the time. I actually have to tape a note to my door when it goes offline, because the damn doorbell stops working.

I purchased Vivint from a rep at Best Buy on 11/27 where a installation appointment was set up for 12/8, however no one showed, when I called Vivint, I was told my appointment was cancel, as there was no one available, to install that day (I was never called or informed of the cancellation). On 12/13 the security system was installed, within hours, my internet was not working right, nor was the security system. I called Vivint, and on 12/19 a tech came out to fix it, by the next day it was acting up again. On 12/22 my internet was completely down and not able to get to my server. I called Vivint and was assured that I would be getting a call from a tech within 24 hours, 24 hours later and no call I called Vivint again (12/23).

A family member told me about Vivint. I also called around and they stood out in terms of their product, service, and pricing. I have some of the basic features and since I'm going to be moving soon, they told me that I could transfer and upgrade the package. Their sales rep was knowledgeable and explained everything to me. Their installation guy was also very helpful, walked me through every product, and showed me how to work or use it. So far, everything's good. I would tell others that Vivint's service is great, their products are good, and they offer various things like cameras and doorbells.

I am a single mom working at home by myself. My friends have Vivint so I got one as well. I got their doorbell and outside camera, and I am very satisfied with it so far. Their customer service has been helpful and anytime I need something, their reps either walk me through the process or they send somebody out. Also, the technicians are very easy to work with.

I got a camera and a doorbell camera from Vivint, and I’ve had good experiences with the people that have come out. The installers are typically prompt. They communicate well with me when they’re coming for appointments and they clean up after themselves. I’ve never had a negative experience with them coming to install products or do repairs. If and when I’ve had issues with any equipment, they’ve come out and quickly taken care of things and they seem knowledgeable. I would recommend Vivint to a friend.

Where I live, I have to have a security system because people would break in our house. I've always had one in the house but I didn't like the ones I had and my services with the company I was with was just coming out. I saw a guy walking around the street. I asked what he was selling and he said Vivint and I signed up. They're very helpful and I like them. Recently my stuff went out. It was hard at first 'cause it was for a month and I thought it was working. I tested it and found out that none of them was working. I had to complain all the time for months. They kept on trying to say it worked but it didn't. It's They had to replace them all and it's all good.

I booked a home, moved into the neighborhood, and the broker told me about different alarm companies. There was open communication with the Vivint sales rep and they knew their product. I had to take off from work when the installation team came out and installed the system, and I had no problems with any of the team or of the alarm system. The team met the window time and demonstrated how to use the system after the installation. I turned the alarm system on activated when I leave my home and come back. If it goes off, Vivint will call the police. I also have break glass in all the rooms in my upstairs floor and downstairs. The system is good and I'm satisfied with the service so far.

Vivint gave me the $1,200 worth of equipment for a two-year contract. I've got a crash sensor, a smoke detector and alarm too. We decided to go with the crash in the main room because we've got two big sliding glass doors and big windows in the main living area. The technician said that instead of doing the camera he thought it would be better to do the crash sensor. They did offer us the camera but we got the other thing.

I was actually afraid to use the Vivint system. But now that I am learning how to use it, I am loving it! Easy to use and helpful support when needed. Original order taken over the phone, made appointment for a tech to come out, and it was installed right then.

The sales that the randomly showed up at my door was very pushy and wouldn’t leave. I ended up getting the product just to make him go away. While installing the new thermostat they blew my ac. Sales guy was not very helpful in getting the issue resolved. Everyone at the customer service center were very comforting and actually wanted to help. I don’t remember all of the names of the Customer service group that I spoke with but they were all absolutely amazing! I did not keep the product. Sales reps and installation need more training.

My son-in-law has a Vivint system in their home. The representatives from Vivint were all good when we had it installed. They were very courteous, efficient, and prompt in getting here. They installed it very accurately and we’re very happy with it. Customer service was great too. Everyone whom we’ve talked to was knowledgeable. We always spread the word that our Vivint system is very good.

We lived in Converse for three years and when we moved back to San Antonio, I was looking for a provider and decided to use what I just experienced. I have Vivint's garage door notifications because where we live off here in Texas has been crazy with the sun. And there were also times when I thought it was closed so it’s very nice to know when it’s not. I also have the doorbell camera and I like being able to talk through it. My husband’s gone for work quite often and I have small kids so I want to know what door is getting opened when so I got all those features and so far, I'm satisfied with them. It’s affordable and very convenient in all aspects of life. There are so many different features I could do so it’s nice that it’s technologically advanced because some are still aren’t. Also, their referral program is great because I got the first month free.

My experience with Vivint has been very good so far. I told them what features I wanted in my package and during installation, everybody was very nice.

My sister-in-law got codes to the doors, hall monitors, two cameras and a window breakage detector. When the Vivint installers installed the system, they did what they were supposed to do, they were on time and they picked up after themselves.

A Vivint associate walked up to my door. He was clear with his presentation, quite manageable, quite disciplined and well-trained. On the same day I was convinced with the product. It was so good, I signed up with him right away and got the system into my house. I was with ADT, and sometimes, the monitor system wasn't working properly. So, I decide to try Vivint. The guy who came to install the system was very friendly and cool. He showed me how to operate the system and how to deal with it. Only thing is I had a little malfunction the other day and I had to spend quite a while on the line before I get to somebody. Other than that the service is wonderful. I don't have a problem with it. Vivint is a very up-to-date system. It's one of the best I see right now.

I wanted to monitor and secure the sump pump in our basement because I'm away a fair bit. I got the monitor outside of the doors from Vivint and it's a typical security system that I can access through my cellphone. The installer was really good in putting the system in and following up. When there was something else that had to be done, he came back and followed up. But when they installed it, my front door is really sticky with the deadbolt and I can't lock it remotely.

Vivint's service was good, especially when they came to do the installation. I just need to learn how to use it better. I got the thermostat, doorbell camera, door breaks, and window breaks. Vivint was phenomenal at the house but it was a little messy at my shop, so I was a little disappointed. They did all their drilling in my shop but they didn't clean up after themselves. They just walked away. Other than that, both installation went well. And I've pretty much suggested Vivint to almost every person I know.

I went to Best Buy to get video cameras and Vivint had a thing set up at the store. I originally wanted hardwired cameras. I didn’t want fuzzy or grainy. I didn’t want the internet to go out for that one moment I needed it. Then the guy at the store told me that cameras would record onto my hard drive no matter what I was seeing on my phone. That’s not true because the two days it was down I had nothing. And the few times it went offline it took forever to get it back on. But they talked me into these and said they’re perfect and they’re not. Nothing is perfect, but I wish I would have gone with what I had thought in the first place, hardwired equipment, which Vivint said they don't have.

A Vivint representative came to us when we had a competitor security system when we were living in Texas. We had just a really good experience, everything worked perfectly. Now, we are living in Arkansas and Vivint has been wonderful too. The sales representative was very cordial and professional. Not pushy at all, and he gave us all the service differences between what we had and what we should get. Also, our Vivint equipment is excellent. The team presented themselves in a very good light for me.

This company is not in the business to monitor your security. They are in the business to sell you product and more product and trap you in the contract before telling you the limitations of the product they are selling. Why would they offer cameras for the outdoors and tell you that they record when there is motion and it will save the info on the main keypad and after you get everything installed you find out that the cameras on record for 20 seconds what the hell good is that. "Oh we can sell you a DVR to make them record longer." What a ** scam.

We were very pleased with the Vivint sales rep that knocked on our door. We got the package with the doorbell camera and thermostat, and the installers were good and fast. We're happy with their service and we haven't had any issues. We would recommend Vivint.

Everything with Vivint is great so far. I have the doorbell and everything on it and the cameras. I can lock my front door remotely from my phone wherever I am. I had a son that wanted to come in and they tripped up my old security system, and they maneuvered it into a way that they can get in and out the house and it was still showing me that my system was armed although it wasn't. And so, when I got Vivint's system, they said, "You make us feel like we are in prison." So I knew that this system works and I'm satisfied with it.

The Vivint salesman who came was professional and very knowledgeable. The town we are in is getting more dangerous as with any in the world right now with the recession, so the package that we elected for had a doorbell camera, glass break alarm on our doors and basement windows, thermostat, indoor camera and a deadbolt. Their installers were courteous and they made sure that we understood everything. They also gave us a number that we could use if we had any problems. I love the services that this company offers. I wish I could have them all activated right now but we just don’t have the funds for that.

The sales reps at Vivint were great. We had the system installed seven months ago and it took a while because we have an older home and the installers ran into a couple of issues. But it did not take longer than one day and they were really courteous and patient. I like the system’s key-less lock. There's one technical issue that I'm unable to resolve on my own, though, and I don't like that I can't get support over a phone. They require a technician to come out and I have to pay for that technician. That was not something that I was aware of when I first signed up and that's not a feature that I like.

I've been with Vivint for a couple of years now and they've installed both in my old and new house. I have the doorbell camera for security because I like to see what's going on in my house. The installer was good and knowledgeable about everything. I already had all the system and he was quick in and out. I'm very satisfied with the service so far. Their equipment's really good and the price is much lower than the others.

We have Vivint's security and solar services for two years now and so far, so good. Their sales has been good but I was a little disappointed on how long it took to get my money refunded when I had made an overpayment. It was kind of a rat race, so their back office process is not up to par. But I'd recommend the system.

I’ve been a Vivint customer for 3 years. I moved not long ago and the Home I moved into already had an ADT system so the technician took down that equipment and took it with him and tossed it in the trash. Fast forward to today I find myself in an emergency situation where I have no choice but to move out of this place. I call Vivint and explain to them that the technician threw out my landlord's equipment and now I’m either going to have to pay them to replace it or leave mine here. They tell me I can leave it and purchase a new system for my new place. Which isn’t fair because I didn’t give their technician permission to get rid of the old equipment so why should I have to be responsible to replace it.

We just wanted to be a little bit safer so we purchased from Vivint a motion detector which is the one for flooding, a doorbell camera where we can see the people who ring our doorbell and a camera out front. Everything was good when the system was installed. The fellow that did it showed up on time and was friendly and courteous. He was knowledgeable and he explained things. The work started about 4:00 in the afternoon and after a short time he was here, his supervisor came to help him out. The installation was done at about 10:00 that night.

I have a doorbell camera and thermostat and then sensors on three exterior doors. It's easy to pay and then I called Vivint and they were here to do the installation within a week which was awesome. I've also called customer service twice when my camera froze up and those have been very pleasant. And it's been a really good service for me. When we had an issue with the connection of the doorbell camera, two installation teams had to come out. But they were quick and efficient and everything went according to plan.

I did not have a very good year with Vivint Solar and was going to try to cancel it. We have the business setting and the guys who came were good. The interior cameras work fine. But all the exterior cameras never worked when we needed them and it was hard to maneuver through it. They're very finicky. I had to text them a few times but everything was so slow. And usually, it doesn't catch the footage. I've got 20 vehicles coming in and out all through the day, and it would only pick up five of them. The cameras go offline 2,000 times a day. We have to reboot the system all the time.

My old tech blew me off three times. I had appointments for a visit and the guy didn’t come three times prior and didn't call. With the last guy, I made arrangements to be here at my house. He was great. It was a good visit. I had a guy from your sales department come out. I had an old keypad and the guy from sales didn't recommend to somebody that would upgrade me. And everybody else was trying to get me to sign a new contract and I'm figuring, "I'm not going to sign a new contract if you guys don't give me good service." Then, I emailed the President of the company, and the girl that I spoke to was supposed to set up an appointment for me, and they blew that one off. And then, I sent him another note. And then finally, the guy that came out was really, really good. So, I had a good experience finally after four attempts with nobody coming and nobody calling for my appointments.

I love Vivint and I’d recommend them. My favorite feature is the 24/7 surveillance and the fact that it’s real-time. I get the alert on the phone as soon as someone is detected. When I first got Vivint in my house, I liked it so I got one in my office too, a few months ago. The installer did a good job installing the one at my house so I requested him to come out and do the one in my office. I referred him to someone else.

So far Vivint has been very nice, especially the security that it does. No matter what country I'm in, I'm able to see what's happening in my home and if someone is at my front door. In addition, I love their sales reps. They're so friendly that you feel comfortable asking them questions and talking to them.

I bought a new house and then signed up for the service with Vivint in July 2016. I got the doorbell cameras, a motion detector in my living room and Alexa. The system can also tell if the windows are breaking and the overall experience has been okay.

Two years ago, one of my employees was renting a house and it had a Vivint box there. I wondered what that was and they explained it to me. We recently got Vivint's system last year, and I like that I can actually see things that are happening at my home with my phone. If I'm at the office, I can get the recording on it also. Also, if someone accidentally triggers the alarm, Vivint always talks to them over the monitors and gets the password from them. Their sales representative were good and they've been real helpful.

When I moved into my new house a year ago, I always thought about setting up a camera. At that time, Vivint was the first one I heard of for a home security system. They have a lot of cool features and I liked the feature of the doorbell camera. Also, I liked having the in-home camera anywhere I want in the house. It gave us a sense of security because we have a very big porch and the fisheye 180-degree camera span is excellent. I can see on both ends of the porch. I really like their customer service as well and the billing because it’s all direct pay when it comes out. I’ve had a couple glitches with the system, but they were handled quickly.

Vivint reps came to our door and asked if we were interested in looking at their product. They had come once before but I didn't get it. We waited a while then when they came back, that's when we decided to sign up. The first time they came by, it was a different salesman and was a lot pushier than the second time. That kind of put us off. We went through the sales pitch and we were taken through what the options were and we chose our options. We got two exterior cameras, a doorbell camera, three door sensors and a fire sensor. It was later that same day that a nice technician came out. His name was Marco and he rocked. He had everything in in an hour or so. It was very quick. That was the best part of the experience. I referred a couple of people to Vivint like one of the other people that came into town to work for me. One of them has taken the service.

The Vivint customer service team has been easy to talk to and so far, the service has been good.

My son had a Vivint security system installed in his house. He gave Vivint our name to come and talk to us. We got the doorbell camera, driveway camera, the alarm system and the garage door sensor. It's nice to be able to pull up the camera and look to see what's going on at any given time around your home. That's the nicest feature. Our neighbor who had over the past few years had few break-ins. For so many years, we went with our door unlocked and never even locked it. But those times have obviously changed. Since having these security systems, we had more peace of mind than anything else.

I'm happy with my new security system & I do feel much safer in my home! I do have one concern, wondering why I didn't get any sensors on my windows? My installer didn't mention it & I failed to inquire!! I would like to know more about it!

We were living in an area where break-ins are possible so we got the door security, window security, and fire alarm from Vivint, which were installed back when we were living in Janesville nine years ago. We moved and they had to transfer the alarm system from Janesville to Madison, Wisconsin. Sometimes we’ve triggered the alarm all by ourselves and the smoke has triggered the fire alarm a couple of times. Also, our system went down three years ago and we had trouble getting a service man to come at that time. We had the newer system installed two years ago and it works very well in widescreen. The installation was really good too. We’ve been happy and satisfied and I’ve also recommended Vivint to some people.

Upgrading my home security system. For two straight weeks, the installer did not show up during the scheduled 12 to 4 window I was given AND DID NOT BOTHER TO CALL on both occasions. I was on hold for over 2 hours while customer service tried to figure out if the technician was on his way because the system indicated that he was en route. After this they refused to give me priority scheduling, and also wouldn't even at least guaranteed me an 8 to 12 window.

To anyone thinking of going with Vivint, please heed my advice (and the many others who have gone down this path) and avoid this headache. I wish I would have done my research on this company and seen the negativity (and for a good reason) that surrounds this company. On a Friday, I received a visit from an agent, and I was told during his visit that we could sign the contract, and make any amendments and/or cancel if we were not okay with the terms. After 20 minutes the tech guy was already at our house installing the equipment. The VERY next day, the agent came back to our house, and we told him we wanted to amend our contract from 60 months to 48 months. (We actually needed a security system, which was the only reason why we didn’t completely cancel.) He stated sure that was no problem and that he would send over the new agreement.

I got some good feedback about Vivint from my neighbor who has it. And at that time, I was going out of the country for two weeks and nobody would be in the house. Vivint came and installed the alert that same day. They were courteous and helpful. I have the door camera and it has been good. I like the alerts on and the notifications when I’m away. I can also see who rings the doorbell. But, I have issues with the camera that when I get my newspaper at 4:30 in the morning, there were a lot of times that the camera didn’t pick me up. That aside, Vivint works for me and I’m satisfied.

One of my cousins had Vivint and I decided I wanted to get one. The guy that set me up didn't answer the phone when I tried to reach him back. But other than that, everything is good so far. When I call them, they always handle my situation.

The Vivint rep came in and asked if we had an alarm system and if we were interested, and I said no. He started to walk away and then my husband asked what it was. He was interested so we called them. I'd never heard of Vivint before so I was super skeptical. We went online and verified, which was a really cool feature, that he was who he said he was. The installation was fairly simple. They brought all their stuff, and we were up and running within half an hour to 45 minutes. The quality of work was good. We've had them for three years now and we're really satisfied with them. Any time we've had an issue, they'd come right out and handle it so I highly recommend them. It's a great service for the price.

When we bought the house, it already had the alarm and solar panels installed. Vivint came out to double check if everything was working as it should be. The tech who came was awesome, very friendly and helpful. He asked if there was any other way he could help me and left me with Vivint's card and phone number to contact if any questions came up in the future. I called customer service once for a sensor that had come out of place and they were very quick in sending a tech out to look at it and then fix it on the spot. I'm absolutely satisfied with Vivint's service.

My wife and I love the system, it works perfectly. The cameras are very high quality, all the equipment is quality stuff, not chintzy like some others we've seen. We love how it syncs up with our existing smart home tech, like the Nest and Echo. The tech was very knowledgeable and professional and did a great job.

The new security system was installed promptly and as requested. The state of the art system is very impressive and simple to operate. The features and off-site flexibility make it very exciting to know that your home is being protected.

At this time, I am extremely dissatisfied. I have requested that a technician come back because on the control panel it says three of the doors are NOT communicating with the panel. I have two doors. I have sent an e-mal to customer support and haven't heard anything back. I don't know my order number.

The stuff technic it's cool, and the service it's perfect??? I can see everything even I'm not at home. The best parts it the space monkey, everything are recorded for at least 30 days. I love the service. I can watch my house anywhere in the world??? I can see every activities front and back or inside if you want to. If someone comes without permission to open your door the alarm system goes police department.

We needed an alarm system to triple the alarms on our home right away and Vivint was able to come on board. We got the standard set up with the smoke detector, carbon monoxide detector and motion sensor from them, and the beautiful thing about it was that everything is wireless. It was easier to install and I added three carbon monoxide detectors to upgrade which was easy.

I caught somebody trying to break into my house then I've seen one of those Vivint guys walking around so I start talking to him. Vivint came over to put in the alarm later that day. The sales reps were very professional. Any questions I had, they were able to answer right there on spot. If I had questions they can't answer, a supervisor was able to get on the phone that could answer the question.

With the Vivint system, I can unlock my doors, and I like that feature a lot. It's also really easy to use, plus the video quality is really good. If the alarm goes off, Vivint calls you fast and makes sure everything is all right. And they're on top of everything. The installer was also real nice. I'd tell others to get Vivint.

We got Vivint and it's a definite upgrade from our old system. They offered features that others didn’t and we got a lot more included in the service package such as camera, door locks, motion sensors, door camera and the lock key. I could see what was actually going on at our house when we're not yet home. Their sales rep and installers did a good job as well. If I had a question, I’d ask the sales rep. He was thorough in explaining things and he let us know what was going on. He did a real good job of selling it. Generally, Vivint got the best security system and they should keep on doing what they're doing.

Vivint has poor quality cameras that always give up. It has false alarms and the system is just wack. I would throw it away right now if I was at home. It has all the hookups, bells and whistles, but none of them whistles. Sometimes when I hear a ding and try to zoom in on my phone to see what it is, it takes five minutes for it to come in. They tricked me and I would appreciate it more if they cancel mine, give me a, "Thank you," and take back the notes so I don't have to finish paying for this thing. I'll give their equipment back if they want it.

Vivint sales rep sold me the alarm system and service. When they came to install the equipment the internet provider speed was not sufficient for the equipment. My area is very behind on internet speed. The tech installing the equipment sent an email to the sales rep Devin ** to give me 30 days to try the system instead of the normal 3 days to cancel. I never heard from the sales rep again. Many phone calls and hours spent on the phone with tech support and billing because they billed my bank account for a camera which was supposed to be financed.

I’m very happy with the system. Works as advertised by the sales rep. The sales rep and technician were very knowledgeable. Had an excellent experience with both aspects. I really enjoy the ease of use regarding the smart phone app. It is very nice to manage your whole home security system with one app. I highly recommend this company and their product.

I travel a lot and I had some vandalism in my home. My garage was not protected and I wanted to build a safe room for my family. I wanted more motion detectors and more security. I searched online and looked at Vivint's home security system. I got the door lock, the doorbell camera, some motion detectors and for emergencies, the emergency alarm. Rene, the installer, was quite pleasant, but Vivint should improve their customer service and particularly their tech service. I don't have confidence in their equipment. I had a couple of false alarms and I've had to call in several times regarding the equipment malfunction, but the people I finally get in contact with are not very knowledgeable. 50% of them were very helpful and good, but the other 50% were worthless and I was very frustrated.

We are very pleased with Vivint. Having them is a way to monitor our home when we're away. We would be able to see the things that are going on even if we only have the doorbell camera. Once I saw how it worked for my daughter, so I was excited when the sales rep came over. I then called my daughter and asked her about it, and she said that they haven't had any issues or problems and that encouraged me to go with Vivint. We had another service at that time and he was saying that my husband would be able to watch the house while he was away. That impressed him, so we decided to go ahead and sign up for Vivint.

There is a gal in my network's group that I highly respect and she is one of the Vivint reps. I had ADT and I was very happy with them, but when she was talking about the camera access, I wanted to get the camera outside of the gate. There was no way to see who was out my front door, which is inside of my gate, so I wanted to have the doorbell. I had two doorbells, one was inside by the door, and the other was outside at the gate. I got the indoor monitoring, the motion sensors, and the three doors are monitored, but things didn't start out very well.

I really like Vivint. Their sales rep was professional and knowledgeable. The techs who came out to install the system were also professional and cleaned up after themselves. I like the ease of use of the system's features and so far, my experience with Vivint has been very good.

I've got a door camera and a camera outside of my garage, and I have a security system for smoke and sensors. I also had these features when I was with ADT and I wasn’t really happy with their fire response services, so I switched to Vivint. David, the salesperson, was nice enough. Most of the time there was no problem with the installers and they were really good. But one of them was argumentative with me and then he realized I was right. Other than that, they were all usually very professional. However, I don’t like the product and I wish I never got it. The door camera has been replaced many times now and I have given up on it. Then the other camera picks and chooses when it wants to pick something and some days it gets better than others. I wouldn’t recommend them.