Vivint Reviews

We had a friend who was a Vivint salesperson and he contacted us. He was knowledgeable, kind and friendly, and the installation was simple and clean. It took them a while but I have the app where I can turn the lights and the security on and off through my iPhone or iPad. That's the most important to us. We probably may get cameras later too. Every interaction we've had has been wonderful. Vivint is worthwhile and the price is good.

I feel like I am being unfairly treated. The device have been terrible. Nothing works. I want all the stuff out of my house immediately. Now I'm being told to pay for the stuff they promised I would not have to pay for.

I've had three weeks to use the Vivint security system and I like it very much. I especially like the ease of using the app. I feel like my home is very protected and that the home is secure when I am here.

I had an awesome experience, the installer was fast, efficient, and friendly. I would most definitely refer your company to my friends and family. The cost of the alarm system is good especially with the fact that I will own it. Makes it one of the best purchases I have invested in.

As a preventive measure, I got a basic package from Vivint. I had great experiences with their sales reps and installers. They did exceptionally well and were very professional overall. I’m very happy with the service.

Vivint is really a rip off. Everybody lies just to make a dollar and hurt the customer. My system stop working on day 2. I call them the tech never show up so I called them supervisor like 5 hrs after the schedule appointment. The problem was my battery life was bad but it suppose to have a backup battery that suppose last up to 3 days. Then maybe three week later my panel went blank so came and switched it out. Then a month later my backdoor camera said offline. They came and switch that one. Then a week it did it again and tech on the phone tried to say it was my internet until I informed him I was told the system don't run off internet. They have their own system.

One of the guys from Vivint came to my door and I liked how he explained the details and benefits. The installation went well and they were detailed on everything. They showed us how to use the panel, put all the sensors on the doors and windows and which ones we wanted on. I like that I can control the system from a phone. Even if I open my door on accident and the alarm goes off, they immediately call me so they’re always tracking them to ensure that my home is safe. It’s a good and dependable system.

I got an alert stating panel door ajar. I contacted Vivint. I was told to try to close the panel door. It would not close. I was then asked if the battery was flat or swollen. The battery was swollen which caused the panel door to become ajar. I was told a service person would be out to repair the panel in seven days or maybe Wed, Thurs or Friday of the week I contacted them. So for 7 days I am without security. I had to unplug the system because it alarmed every 5 minutes.

Since the creation of our Vivint account, we have had various extensive issues that are in need of attention and resolution, or we will have no other choice than to cancel our service. On the evening of August * 2017, we had a meeting with our sales representative and his supervisor at our place of business. We informed them that we were interested in two systems; one for our home and one for our business. We were quoted that the alarm system for the business would be a total of approximately $40 a month total including service and equipment. We were quoted that the alarm system for our home would be approximately $50 a month total including service and equipment.

The system has never worked properly. I have had several troubleshooting calls with no solution. Now they want to charge me $75 to have a tech come out (when their website shows calls are only $49), but I should not have to pay for something that never worked and they never corrected within the free service period.

Would have liked the salesperson to disclose every detail of the installation before selling the product and where the cameras would be placed so that we would be prepared. Also the technician did not clean up area of work where the panel was placed.

We have Vivint for almost two years and we're happy with it. We have their front door video cameras, sensors and the app on our phones and tablets, and we really like the service. Installation was done really quick and very professional and I was very satisfied. The customer service is really good and the guys have called when there has been a couple of times that our alarm has gone off. We got other people from our family to start using Vivint and they love it. We recommend Vivint.

Vivint was already installed in the house by the previous owner when I bought it and I moved in and we stretched it a little bit. I had to reactivate the service with a representative and it went well. It’s convenient. When I first got it, it was one of the few ones that was more like a cell phone than a regular landline. Now almost everybody has the whole cell phone feature.

On the 29th of September we the church did put in a new system in our church. And we love it, it can let us see what is going inside and outside of the church. We able to see any activity that’s going on around and inside.

The service itself is very good so far. Cameras have a great picture and touch panel works good, plus able to integrate some of my prior equipment. Had major issues with installation, as the installer did not do anything I asked. Took the easy way out, did not want to put camera where I wanted, said too hard. Left wires along walls with 2 screws as anchors one after another, so ugly and unprofessional. Said he ran out of staples. Placed the doorbell camera incorrectly, camera angles were crooked on an outdoor camera.

The system is very efficient. The Customer Service immediately gives a call whenever there is a situation inside the house or something is happening unusual. Also, the system gives an up to date information and is user friendly. I am glad using the system and I hope this would be forever and would not fail.

I have an ACN business and Vivint is one of my services that I can market to other people, but I use it for myself too. I have three properties with them and each one has a different package. The first property has a front yard and backyard camera, the second property has a front door camera and a thermostat control and the third property has front and backyard cameras as well as a thermostat control. Two of the properties where I have Vivint are investment properties so it was good to have the front and backyard cameras. We also had the thermostat control in the property in Florida where we do short-term rentals because renters in the past have cranked the temperature down to 58 degrees and blown away the condenser outside.

When I bought a home in California, I decided to check to see if Vivint served this area since I had them in another state and they do. So I got the package for the house alarm to have the feeling of security. I looked for Vivint knowing that with every false alarm they would call us in seconds to ask what's going on. I had ADT and there were times when I accidentally set the alarm off and they never called. I had to call and tell them I set my alarm off and ask if they weren’t concerned and then they checked into it. Sure enough, they were behind.

My experience with Vivint has been great. The installer was very knowledgeable and quick, and he helped me understand how to work the system. He even told me that if there's a problem, I could call him so it was fine. I have the doorbell and monitoring in my family room and hallways. I called a couple of times when I realized through my phone that my camera in the family room wasn't recording activities and that I was having a problem with the doorbell. We were able to reach their rep quickly and the waiting period wasn't that long. Their rep sent a tech out and figured it was a problem with the camera and they fixed it.

I love everything about the setup. I often forget that you can see everything in the house, so I may have to move the camera in a different room. And I think that it's neat to be able to add others so that they can monitor your home as well; especially if you have elderly family members that need to be monitored.

The seller was GREAT! He was very friendly, he explained everything about the product but the installer was not up to explaining things, didn't clean up after he drilled my four doors, he only had to ask for a broom and dustpan and left all the empty boxes in the laundry room!

I was never told my free installation and hardware was a loan, I was told it was free! When I called the salesman he said he didn't know either. Only when I see the draft payments did I realize it was a separate charge and not part of the quoted monthly amount. I am very upset. Not sure what I am going to do, maybe get an attorney.

The service is great. I would truly recommend the service. The cameras are great video and very clear. The system is working great. I am very pleased with Paul who installed the system. He very courteous and nice. He did a great job. Everything is great.

The installation went fantastic and so far the only issues we have had are internet connectivity issues! I would definitely recommend to anyone looking into a security system. I do wish the system would have worked with my garage door, but otherwise I got everything I requested.

The sales representative and the installation were okay but ever since we got Vivint, we've always had problems. My cameras always go off and sometimes it's hard to get somebody. They all know nothing and it’s frustrating. They’d be on the phone for two hours before they can solve the problem and then I would have somebody over.

It all began when the salesperson by the name of Santiago was selling his product. Everything went well until 2 days later what he promised us was a lie. He said that we would receive a $15 discount monthly, this would make my monthly payment $52 a month. I had to call about 3 different times, talk to different representatives and someone finally was able to help me. He was only able to give me a $10 off for the next 2 years or $15 off for only a year. I was not happy how it all began with a lie. Then about a week later my system had a malfunction. It took them a couple of days to be able to send a representative. I have a special needs daughter that is sensitive with sounds. My smoke alarm was beeping and they still did not send anyone even though I told them about her disability. This has been my worst experience. I had Monitronics for 6 years and I never had a problem. I will change companies as soon as my contract is over.

I'm an insurance agent and several of my clients used Vivint's product. The simplicity was the reason I chose them and the installer I had in Rapid City was awesome. He’s installed two systems for me, one in my home and one in my office and he made both of them very simple. He was very courteous and clean. There was a mechanical problem with one of those systems initially and he immediately came back and replaced the unit that was faulty. I have nothing but praise to say about the installer.

I was so pleased with the installation and the Tech seemed to be outstanding. The next day I discovered that a door sensor was not programmed. I called the Tech and was assured that he would return to correct the problem or another Tech would be here. I waited a week and no contact with anyone at Vivint. I called this morning and was informed that it would cost me nearly $100 for the part and the Tech to come out.

Pretty happy after working through some initial glitches - thermostat and camera freezing up. It's not perfect but we like it. Wish we could zoom in. Wish we could set alerts that didn't catch car lights and waving flags and spider webs. Just stuff like that. Staff has been great.

We had a different provider that we weren't happy with so we switched to Vivint and they're better. The service is pretty good, if not excellent. I have the thermostat, motion detectors and cameras. Also, their reps were friendly and helpful when I first called to get an appointment. Their installation team came late but they were professional and also helpful.

Vivint is really awesome and I enjoy their features. My favorite feature is the keyless entry and how easy it is. I downloaded an app where if something happens, Vivint calls me right away. I use the app sometimes if I need to lock or check on certain things when I’m out the door.

My experience with Vivint has been good. When I bought my new place they had a promo in the area and I got the anti-theft monitoring system. I wanted to have the ability to unlock the front door with my phone. The person who did the installation was very good.

I got my system installed about two weeks ago and I have been having problems since day one. I am constantly getting hundreds of false doorbell detections. I have called customer service on numerous occasions only to wait on hold for 30-45 mins so they can troubleshoot but not resolve the issue over the phone. After about ten days of failed troubleshooting, they finally decided to dispatch a technician who was supposed to replace the doorbell. However, he said that the doorbell did not need to be replaced but the settings had to be changed, which he did. After that, the false detections stopped but then I realized all other detections had also stopped.

The tech was great but he had an outdoor camera installed inside. This was no big deal at all. We just called Vivint and had an appointment for another tech to come by and move it outside. By doing this we added the ping camera and had it installed!!

I got a 24-hour monitoring service with Vivint and it's awesome. I'm very happy with our decision going with them. The products are pretty good. It's a little on the pricey side but it's all right. There was a couple of mix-ups with some of the appointments, but they did everything they could to make it right and make it happen. They got it taken care of in two days. The sales rep was also the one who came and installed the system and he was a pretty cool guy. He was very friendly and very helpful. I felt so bad because I had only ordered two cameras. They told me on the phone that I can add more stuff that I wanted to. So, I ended up having them install two other cameras. I had to run the power for the doorbell camera because where my door's at, they didn't work out. He didn't have one camera but he had another representative bring it right away.

I saw Vivint installed in a friend’s house so I tried the system, too. Vivint has quality customer service. On few occasions, they are always willing to help. The installation team acted very professionally while they are working. They cleaned up after themselves and they always made sure I’m okay before leaving the house. They were gracious even when they came to check the faults. If you had questions, they made sure that they worked before they leave. I had a complaint where the equipment was faulty. I called and Vivint charged me before they sent a technician to come and check it for me which is not right. The person I talked to told me he’s going to put it in the report and will call me. I feel confident that they’ll get back to me on this.

In chatting online with a rep, I asked that my credit card be removed from the account, as I cannot afford their expensive system. I have made it known to the company, that with a recent job loss, a security system isn't a NEED for a family of five that is struggling. They did right by lowering the bill, but with lack of money, the bill itself, still isn't a NEED for my family. (Unlike food, water, shelter and clothing... a security system isn't the top on my priority).

Install was prompt, install guy very personable, answered all questions and concerns. Went through whole system with us. Very pleased with system operations. Would recommend this system to a friend or family member. I think the price is a bit high though.

It is less than a month. Main thing I can comment is be careful when you let in Vivint to market at your door. I was promised wholesale best price for signing immediately (false); no explanation of options got me to sign 5 yr contract; incorrectly noted I have 5 days to cancel and when I called, I was told no it is 3 days and I missed deadline so I have to have 5 yr contract. Basically they will lie and promise the moon to get you to sign 5 yr contract. It does look like they have more smart home option and free installation. They should stick to that in convincing people.

The package we chose not only included Vivint's alarm but also the emergency device in case we fall down, and I am thoroughly satisfied with Vivint's service. It's wonderful. They did the installation very nicely and quickly and they took care of my issues. Every time I need them and talk to them, even through the alarm base that I have or through the phone, they are always very courteous and helpful. Every time I need service, I also had that main connector with it and they would come and check if something is not working. They do a very prompt and thorough job.

The Vivint rep was very friendly. He showed me the app and how I could see what was going on with the cameras in the house. I enjoy having the camera, the automatic lock and using a lot of the home with the smartphone. There was a little miscommunication between what was told that we could get and what the installer could do. I had called and said, “You guys said you could do my garage.” Once they got there they couldn’t but they ended up doing it saying that if the salesman told me that they would do it, then they’re going to do it. They ended up making me happy and giving me what I had expected. Overall I’m happy with Vivint and it’s well worth the money. They’ve been excellent in trying to contact us. Sometimes we’re not home and the alarm goes off, so I’m glad that someone’s looking out for the house while we’re not there.

Everything's pretty good with Vivint except for their mobile app. It's okay, but when the alarm goes off, the app doesn't function. It takes a couple of times to get the app to function and I have to close it, open it, and then close it. Also the batteries in their systems go out a lot. They don't last and then you have to pay for them to come in. For example, the carbon monoxide detector's batteries went out and they don't take regular batteries. I'm searching for carbon monoxide batteries and I still haven't found any. I have them both at home and at my office. The installation at my house was awesome. However, it was bad at my business. They tried subcontracting it to two different companies before finally coming out themselves. Other than that I recommend them.

I was approached by Bones while moving from one residence to another. It was bad timing. I gave him my information and asked him to call back. Bones did and provided me with excellent information and service the next day. He was clear and concise.

We're still waiting to have all equipment installed. Otherwise, like the display panel and app! Satisfied with the alerts when doors are accessed. Would highly recommend product, especially once I get all equipment. The clarity of live clips helps me see approaching visitors!

One of my friends had the Vivint security system and told me it was really good. I was with ADT before and I didn’t like them. Compared with ADT, the video surveillance of Vivint is much more accessible from your phone, and that’s what makes the Vivint system great. The service package that I purchased from Vivint included a water sensor, flood sensor, fire alarm, window sensors, house door sensors, and garage door sensors. The installers were great and it was all very good with the installation. There's a local guy with Vivint who comes whenever I call him and he does anything that I ask him to.

A Vivint representative was a very humble kid who tried to explain how the smart system really works. I already had ADT at the moment but because of the technology, I switched over. It was their phone system that caught my attraction. I really like how everything can be accessed from a smartphone. The installer was very good. He was friendly and he showed me how the alarm works. But the one thing I have a problem still is the Alexa system and the door lock. It’s automatic. It works sometimes and locks very easily.

I have never experienced customer service as bad as Vivint in my life. The salesperson guaranteed x, y, and z when I was not even interested in the first place. They have yet to finish my camera installment which they promised 3 weeks ago.

I'm happy with the system for the most part. The website doesn't function well so I am unable to print my certificate to send to my insurance company for a discount. Also, the $50 they offer when you refer a friend isn't advertised properly. I called to get my discount and they said I have to call in 6 months... not fair.

Everything went smoothly and Justin was very professional and answered all our questions. The install didn't take too long and he was done quickly. He went over everything with us & was very patient with us. We would definitely recommend this system to our family and friends.

We had a good Vivint representative and I purchased their system that includes carbon monoxide, glass breakage fire alarms and a doorbell. I liked when I asked Vivint questions and overall, I am satisfied with my experience.

Vivint was winding around through the neighborhood, going door-to-door. They stopped by, I talked to them and they showed me what kind of service they had. The sale reps weren’t too pushy. They gave me the information and I made a choice because I figured that the whole package together was what I needed. I had already been looking into life alert deal and that came with the Vivint system. Plus, Vivint's alarm system goes through a cellphone and it has its own cellphone. The cellphone goes through the internet then it goes to their computers and their computers go out through their cellphone. It doesn’t hook up to the old telephone lines so Vivint can’t be cut. I was in the process of getting rid of my landline so the cost of it, even though it was high at that time, it was still cheaper than a telephone line, alarm service, and the life alert, all combined together.

We have had nothing but problems since our system was installed May 2016. Each time something gets fixed another "security" piece of junk malfunctions. Cameras, doorbell camera, signal booster, control panel, clip storage and back door lock are some of the issues that I have had. I thought I purchased a system that worked well. Not so.

For the most part the system has been helpful. There was one time when the alarm went off early in the morning because one of glass break sensors went off even though none of our windows were broken. Other than that the system has been pretty good.

So the install started out great but I was really disappointed that my appointment had to be split into two separate days. Not to mention that I was informed after the fact that my order was placed that the garage door opener that I just agreed to install was not compatible with my current garage door, I still have yet to receive a refund on my account. I also requested additional cameras and I still have not heard anything from a representative. I would really like to hear back from someone in corporate.

When I moved into my new place, I had Vivint hardware already installed in my house. But the panel was removed by the previous owner so I got the newest model of panel. I talked to a gentleman when I was interested in purchasing the system and he was friendly, good and clear in speaking English. He knew everything about the system including all about the pricing. He was very fair and explained to me what my options were in terms of buying the system out front or if I wanted to make payments and go on a term, plus he organized the appointments. I have multiple automated door locks and sensors for door, window, fire, smoke, and flood. I also got the doorbell camera and a wireless one as well. When considering an actual security system, those things were the most important. Everything was perfect from the sales team to the service over the phone and my technician as well. I had a couple minor issues which were dealt with easily.

Getting Vivint seemed like a good idea after I saw them on Undercover Boss. My neighborhood is also changing so I opted to get their service. I spoke with someone over the phone and I was impressed with their representation of their equipment and their company. The installer who came out was very professional and had wonderful interpersonal skills. He was knowledgeable of the equipment, he installed it properly and ensured that all of the alarms were in working order before he left.

Outstanding installation crew! Staff arrived early, immediately begin installation, after explaining their process. Both men were very competent, courteous, and professional. The installation was completed very promptly and the system, was tested. The crew then walked us through the operational aspects of the unit will allow them to work in our home at any time! Thank You!

Vivint has the poorest customer service I have experienced. They had an incorrect phone number which I had to call three times to change. I was supposed to get a free month for taking a morning appointment which never showed on my account and I had to call for that. The amount I was quoted for the system was not what it turned out to be. I had to call customer service for a credit on my motion sensor which took almost 45 minutes on the phone. In all, I have spent over 10 hours on the phone alone with them just to hammer all of this out. The second tech I had no-showed. I like the system, especially the app where I can arm and disarm from my phone and my first tech was AWESOME, but the customer service experience is so bad, I would not go with them again.

An installation that should take 4 hours has still not been completed since Sept 20th when installation was started. I am told from technician Vivint has runout of equipment to complete install. Nobody at Vivint will take initiative to fix.

Very pleased with salesperson Bryan and technician Cameron. Installation was clean and neat. Anytime I have spoken to people in the office they have been excellent and have addressed my questions with easy to understand answers and patience.

I've had Vivint for 4 years now. I got the doorbell camera and the in-home camera from three different Vivint people who sold them. All of them, along with the installation team, were good. The only problem I've had is when they put my system in, I get a buzz on the phone every time I turned on any of my light switches. I’ve asked several times about that and a couple of people said that that's just how it is. The way they connected it might not be right but I'd rather get a buzz on the phone to know that it's working and I'm used to it now. Also, I used to get several alerts that a visitor was detected within 3 minutes after I leave home. It was irritating but they might have fixed it already because I don't get it anymore. Overall, my experience has been great and I would keep Vivint for the duration that I have the house.

We have the doorbell and window cameras plus, the standard security from Vivint. We had ADT but Vivint is a lot nicer that my wife can look and see what was going on at our house when I’m not home. Their sales representatives were all great. The installation was a fast and easy. The installers explained everything and gave us their number for us to call them if we had any trouble. We’ve called them one time since we had connectivity issue and they fixed it quickly. I was really thrilled with the services.

Installation was good. Only downfall I didn't like is that in order to install cameras or any of the system it has to be close to a power outlet. I guess I wouldn't fault Vivint, I'd have to fault the way my house was built and where the power outlets are located.

My Vivint package has the door feature, house glass breakers and one camera inside. I already had a system but it didn’t offer these features and I was interested in the additional features such as the SkyControl panel or the indoor camera. When I had a notification on my panel that I didn’t quite understand, they called and they reset the panel. When I have a problem with it I would just call the 800 number on my panel. It was a good experience and an excellent system.

We are used to having a security system and our previous home had one for 30 years. But the people that we were dealing with are no longer in business and Vivint is the first one that came along. Our next door neighbor signed up with Vivint before I did and he recommended it. Also, two or three people in my neighborhood have signed up with them. We have the basic service which they monitor every month for six years now and we also got fire alarms. The services have been good so far. But, we found out that their price has gone up and this is a wireless system. We're paying twice the amount from the last people that monitored our service. Other than that, we've been satisfied with Vivint.

I have had Vivint for over a year and a half and had nothing but problems. Door bell camera went out and they want to charge me $49 for a service charge to come and fix their equipment. Should have read the fine print. Their equipment always fail and you have to wait at least 45 minutes just to talk to someone. I would advise everyone to stay away from this company, I am stuck with a 5 year commitment. What a sham.

The young man was very friendly, and business orientated. He explained everything so I could understand it (I am old and forgetful so he made everything very clear for me.). He said that someone would be calling about putting free solar panels on my roof, but have not heard from them.

I was suckered into signing a 5 year contract and am over 3 years into it. I liked the idea of the camera viewing for our pets while we are gone and the control over the cellphone. I was told by the sales rep that everything was done through the cell service. He lied. When the tech showed up to install he asked for access to our high speed internet service. We do not have it in our house. Apparently it was needed to view the video. When I said if that was how it works I do not want the system, he said I already signed so was stuck with it. I have been told from the start that the only way to get out of the contract was to pay it off. I will never recommend this company or their affiliate (Fluent in Canada). There were many other issues throughout the first year that I have just given up on trying to resolve, was even told by a local police officer that they are the worst company for false alarms and problems.

We love our system! We feel so safe and it is the easiest system to use. I operate it mostly from my phone. Worth every cent and cost of it all was the best part! We pay less than 100 a month! Do not look any further for a home security system than Vivint!

I had another alarm company before. The Vivint reps saw the sign and they came and we had a little chitchat. The installers were very professional and good. We now have the features for the door, window and smoke detector from Vivint for at least three years. It is spot on because I’ve had in my half-awake state go shut the window without shutting off the alarm, and they let me know. Within two to three seconds, they’re phoning me up to see if everything’s okay. Vivint is very reliable. Whereas the other company, when they phone me up, it’d be half an hour later. It was very poor service. The funny thing is they phone you and they leave a message if you’re not at home. What good is that? They should be contacting me on my cell phone to let me know that there’s something that matters.

I did some research on different home security systems and Vivint has a lot of great reviews so I went with them. Since having the system, we've had peace of mind. We've been with them for seven years now. Their reps were knowledgeable and my experience with them has been very good. The technician who installed the system was awesome. He was here for quite some time but by the end of the day, after he was all set and done, he took the time to explain to my husband and me how to work the system and the key fob and go through different scenarios. The only issue that I've had with them recently was trying to get my system upgraded to get security cameras and then updating the panel. It was an excessive amount of money. I thought they would have some type of packages of customers who have been with them for so many years instead of new packages for new customers.

A guy from Vivint came when our new house was being built in the area. We used to have ADT and he gave me a better deal. He was very polite, kind, friendly, outgoing and he was there for the good of the customer. I frequently use the remote and I like absolutely everything about it. They’ve been awesome. If my alarm goes off or I accidentally set it off, they call immediately. They're right on top of it. And there are times when I don't understand something and I call them and they help me through it. The service is very excellent.

A sales rep came by to talk to us about the Vivint security system. He seemed knowledgeable and showed us how to use it. We thought we’d try the system and see how it's going to work. For a long time, though, we didn’t use it and when we got out of the house, we came back in right away. But we’re going to start using it since security is an important thing. In our service package, we have a couple of motion detectors, two cameras, and the regular panel that might be connected to a wireless radio. We used to have a house landline phone but we got rid of that because all we were getting were marketing calls, so we decided that we didn’t need that. But the Vivint system still worked without that, so it must not be connected to the phone line.

I was with a different company before Vivint bought them and I got transferred. Then Vivint gave me a two-year contract. I called a rep and they came out and installed everything in my house for free. The installation team didn’t take long. When I told the reps that I was having a problem with the Vivint system, they told me that it was time for me to have my system upgraded. I had been with them for so long that my upgrade was at no cost. The security service was fine and all the products that I got worked. I liked the apps on the phone and there was quick response from them when the alarms went off. The system worked for me and I had a good experience with Vivint. If I didn’t, I would have moved on to another security service provider. Vivint is a good company and I have recommended them.

I was impressed with the young person that represented Vivint, the quick turnaround time for installation and it being wireless. Included in my service package were the security, the thermostat and the timer. The sales reps were very clear in their communication, professional in their presence, and were good at how they presented and what they said. The installation team were outstanding. They were a lot of fun, very minimal disruptions and were very high in spirit. Vivint should keep doing what they're doing. They have a good model and they're very successful against their competitors.

I stumbled upon Vivint while doing research on an alarm company. I read that they have good customer service and a digital alarm system that you could redo remotely on your phone. The sales team was good and the installation went well. The lady rep who came out told me what they would be doing step-by-step, where the sensors needed to be located, and how I could save money. I’ve had Vivint’s security system for a year and a half now and I’m very satisfied with the service. My favorite feature is the ability to control everything on my phone. Everything was good with Vivint, except that they used to be quicker after the alarm sounded on the two-way remote panel, but there has been more lag time with them. Still, I'd recommend this company. They’re good and reliable, and they have smart vision.

I have Vivint's security and thermostat at two properties and then at the other property, I have both and a doorbell camera. The security and the thermostat have been perfectly fine but the cameras are a little tricky. They're temperamental and it’s something that happens frequently. It will go offline and then we go through the troubleshooting and we can get it back up. We've never been able to get the actual cameras on the property to work. But the customer service team has always been pleasant. The installers were very courteous and thorough. My experience with Vivint has been inconsistent but overall, it's been good. If it was more fluid with the cameras, not needing so much tweaking and constant troubleshooting it would be perfect.

Going on my 4th year with them, I had never had problems with the equipment so never had to deal with their customer service. So I resigned with them and not even 2 month into new updated equipment my garage door opener stops working. I called Vivint and the customer rep first tells me I was going to have to pay for someone to come repair it, I explained that this is a new system so I shouldn't have to pay for it to be repaired and they agreed to send a tech to come look at the problem.

Your salesperson, Dallon ** tricked me. I got royally screwed because of the lies, and yes, I was naive, but he seemed convincing. I just found out that it will cost $1100 to break my old contract (he implied it would be about $200 and Vivint would pay for it). He said Monitronics was discontinuing service in my area (another lie). He said he would be available by cell any time I need him (another lie, he doesn't respond to texts or return calls). So now I have a 5 year contract with a company I hate, and I will not be continuing after that time is up. During that time, I will trash your name every chance I get. Was it worth it?

Had to disconnect service. Did not work after 5 days. Was still being charged for a previous account. Spoke to at least 6 different people. In the end I was told, "Sorry you signed a contract and could have taken the service with you. Sorry but you need to continue pay for a service you are not receiving."

We are very satisfied with the service provided by Vivint. From the salesperson, technicians and the quick response to the false alarm, we are more than satisfied with the professionalism we've received from each individual we've made contact with. We feel safe with our alarm system!

I called for help as I was having Financial issues and the person I spoke to only gave me one option. The option was that he will waive my debt and lower my payment $10 but I had to renew my contract. In financial distress I agreed verbally but never signed the contract. I called back two weeks later told them I had the full payment and wanted to keep the current contract. They said they couldn't go back as I had agreed and they had me in recording. A Company who takes advantage of a customer who is in financial distress is NOT a good company to do business with. Period!

The Vivint sales rep explained things and he wasn’t pushy. He had mentioned that somebody on the block, even with the alarm, got broken into. I knew mine was a really old unit, so that was the main thing and I needed to change it anyway. The installation took a while, but they did it and everything was fine. Something was done inappropriately at first and they had to come and fix it. When I called, they were there the next day or that day. A couple of times I forgot to take the alarm off when I went out the back and they're very prompt in speaking to me through the unit and sending an email. I’ve been with Vivint for about two years and even though it had the wires, that was good also.

The salesperson was dishonest with me from the beginning and I didn't learn until the system had been built into my house that I couldn't back out until I had paid for all equipment. He told me it would be easy to return the equipment and that I could leave if I wanted. Since then, I have had issues with the camera where there is a delay in the picture for up to 8 hours but it tells me it's live (e.g. my car will be sitting in the frame in the "live" photo but I haven't been home for hours). I have also had issues with the motion sensor where the home is armed but it does not register that anything has happened or that any door was opened. I do not get the correct alerts when someone walks in front of the camera or when there's motion detected which was one of the main reasons I got this camera- I wanted footage in case of a break in.

We were living in Utah and we just had a baby. We were living in a safe area but we still figured that it would be good to have burglar monitoring and motion camera because we did intend on traveling. So being able to look on the camera and see what was going on with the house while I was gone was definitely a choice. The sales rep from Vivint fulfills his role very well. He was very respectful and very easy to speak with. It was only my wife that was home during the installation and they were having some issues with internet connectivity. That was part of getting the password figured out because I'm normally the one that deals with that stuff. Bouncing between the little one and trying to get that information was difficult but in the end it worked out just fine.

I had the best experience! Thank you, Brad for doing a great job! He was thorough, explained everything in detail, and didn’t leave without making sure I understood everything. I was very comfortable with Brad working in my home. I appreciate the security I now feel.

Since installing my Vivint system, I've felt much safer in my own home. The technicians were able to couple one of my already installed code-enabled-locks to my system which saved me some money. The install tech did a not-so-great job while installing my motion detectors and forgot to install my smoke/CO2 detector, so I had to schedule a second appointment and time off work, a little disappointing. Since installing my system, I've used much of my mobile data (I hit my max last month when I never have) trying to view my cameras, which I'm unable to connect to about 40% of the time. It's not my mobile carrier because if I have enough connection to watch YouTube videos, why can't I watch my Vivint cameras? Also, I can't always talk to whoever is ringing my doorbell or through my other cameras... yes it's frustrating that I'm paying for this service and can't always use it! These have been my biggest issues with Vivint so far...

Sales guy Kyle **, sold the equipment on 7/1/17 for around $1500, with a mo-mo agreement since it was paid in full for $49.99 mo. The 5/27/17 agreement, was voided due to full payment. I was led to believe that I would be able to record & rewind back 2 weeks. Later, only to find out ** failed to provide the smart device which you need to rewind. I have sent over a letter to CEO Pedersen & spoke with lots of reps. There's been no response to me from CEO or anyone who is willing to fix what ** did.

We bought our house in November and it already had Vivint installed. We have the front door camera and the thermostat. Vivint's quality is good and it does a good job monitoring everything. We felt we were having an issue with one of the thermostats but it turned out to be our AC instead and they did a good job getting back to us and helping us deal with our problem. I would a friend that a Vivint system is worth getting. They have good service and I'm glad I got them.

We moved in here 13 years ago and needed some home security system. We were originally an APX customer then they became Vivint. We like the Vivint logo. Back then, it was just a small panel on the side of the wall and wasn't as much as it is today. The colors and the same safety that was being provided were great, too, so we stayed with them.

I went online and investigated who was out there that could give me the best security system. I called Vivint and the guy I spoke with told me he was going to send out a girl. Everything he told me that was going to happen did happen. They came out on a Saturday at my request two days after I called. It was very quick and that's what I wanted. The installation team was great. I was there the whole time and they let me do what I wanted to do to make sure everything was put in place. They were here from 7:30 in the morning till 6:00 at night. They did a good job.

So far so good. No problems, will let you know if there are problems. At night the phase is dark and I expect, a little night vision. I think the installer did a excellent job, installing the equipment. But my wife which he had installed the front bell at a different place, like facing the street.

My equipment was installed on the 13th of Sept and nothing is working properly. Had 1 service call Monday 9/18 and still nothing working properly. Brandt the tech was very rude and didn't seem to care much about my problems. Monday 9/18 evening called back to request a different tech. Was told someone would contact me in 24 hours, no one called. Called the evening of the 19, was told my work order is still in air. "Wait 48 hours someone will call you," waited nothing again. Called sat morning and holy cow someone can do their job. Tech support got me an appointment for 9/27. I will never recommend this company. It has been a horrible experience. I just might even cancel, I was told by 18 different people I was not in trial period because my stuff is not working properly. After tech comes and fixes my stuff if he can we will see what I decide. 2 weeks and this much trouble is not worth your service to me. I give no stars!

The set up team placed glass break on motion detector so when I would go downstairs the alarm would sound. Doorbell placed in bad location, doors wouldn't open. First look went bad on second day. Man two appointments to have fixed within a month and No one called or came for appointments. Finally fix and now working for the doors.

I dealt with the sales reps of Vivint and that went okay. The installers were good and they were in and out quickly. I was satisfied with Vivint, but they wanted to get my monthly bill out of my bank account and I'm not too wild about having them handle my account.

I heard about Vivint through a friend and the service package was so good that I wanted it. I purchased the cameras, the door locks, and the home monitoring. The automatic lock was a cool feature that if something happens then I'll be able to see inside the house and be able to lock and unlock my doors from my cell phone. The reps have always been good and if I have a problem, I call and either they fix it over the phone or they'll send a technician over to the house. The guy who did the cameras and the door locks were also very professional. He knew what he was talking about and what he was doing. I’ve been with Vivint for about six years and never had a problem. It's a little bit expensive but I'm very satisfied. It’s an excellent service and I have already recommended them to a few people.

I purchased a service pack from Vivint which included a camera, a doorbell and an app on my phone which I wanted for safety. I've been using them for about two years now and their service has been all good so far. Also, their sales rep was good and knew about the product. The installation team was good too and they showed me every step they did.

I have never had a security system and never wanted one - until I met with Jordan ** and he put my fears to rest. It's very easy to navigate the entry pad and I have quickly gotten into the habit of alarming the system. My mom also had the system installed and she is equally pleased.

We have had Vivint for a few weeks now, I really like the service we get with them!!! I will recommend them to everyone!!! We have tried different companies but we have not gotten the results we have with Vivint. The price is the same we were paying but we get more services than we were getting. I think that is more for your money!!! Well worth it!!!

We got the Vivint security system and I like it better than ADT. We have the doorbell with the camera and a camera in the back because we don't live in a very good area. The sales rep was excellent and I liked her bubbly attitude. The installers have been awesome and they seemed knowledgeable about everything they were doing. It's a wonderful experience and we’ve advertised for Vivint. One can hear the doorbell outside when it rings clear across the street and down the street, so my neighbors asked about it and they’d check into it whenever I tell them about it.

I have the keyless doors, the alarm system, one camera and panel from Vivint. I wanted only the door locks but the camera came with it, so that was sweet. The sales rep was good and sold me on the system. Their installation team was very good too, but they keyed my door keys off so it didn’t work and I didn’t notice it for months. I called it in and they didn’t charge me for that. I’ve had a couple issues with the service and I always called and we resolved it in one way or the other. I’m very satisfied. However, Vivint seems rather expensive compared to others. I'm also locked in and I don’t appreciate being locked in especially if I move. I won’t be renewing more than likely because I don’t want to get locked in again into a contract for two years. There are a couple of companies that offer $35 a month for the same service that I’m getting for $70. Still, it's been a decent experience.

Your staff stayed on the job to a successful conclusion. They responded to my concerns and corrected faulty doorbell camera. They have great communication skills. They were prompt in their work. The installation of the equipment was as promised. The performance of the equipment is simple to understand, I would recommend the system.

We have motion detectors, main panel, fire detector and smoke detectors upstairs from Vivint. We've had this system for at least four years now. I got those because we have two dogs and they're home alone a lot. The guy who did the installation was pretty good. The only problem we had was they put the motion sensor for our dogs upside down so it kept setting the alarm off, but once they got that fixed then it wasn't a problem. Any problems we've had to get fixed, they came down and fixed it at no charge. When we needed new signs for the doors or new sign for the property, they were pretty good about sending someone out.

I highly recommend Vivint. With today's world, we all have to have their system. They're an essential part of your life. My cousin who lives in New Hampshire told me about Vivint, so now we have everything that is with their system. Their service is great. When something is going on, they can call me right away and I'm aware of what's going on. It's great and comforting. We've had some things going on in this town and this system has been good that it's been like a godsend. When we've had a yard theft, it has been prevented. We had to add more features to our windows because some of them wouldn't go with the alarm when it opens up, but now they all do.

Vivint’s service works well for me. However, we’ve had a few glitches. We get so many messages saying that the sensors need batteries. Every time I test the batteries, they’re still good so I don’t know why that’s happening. It seems to be a constant thing. I get annoyed with having to check the batteries. I think the problem is in the main board and it's probably overly sensitive to even small surges.

The app to view my cameras is very slow. I have never been able to view; and answer the front door the way it was intended. The signal to my cameras is intermittent, and are constantly refreshing. I'm regretting this expensive system and am very embarrassed to tell my wife of my final system assessment.

Chase ** has made my experience with Vivint, the best! He followed up multiple times, made sure I was 100% satisfied and that I understood everything & how to operate my system. Excellent customer service and I love my new system!

I felt like I needed security on my doors and so I got locks, monitors and a thermostat installed. Vivint's sales rep was really nice and showed me all the things that I could do with my phone and how I can control the lights. The installer came in and did all the things while the salesman talked to me and told me what the installer was doing. They professionally handled each of their jobs and it didn’t take long for the installation to go in. The installer also showed me the installer guide and how to work it with my computer. They were in and out the door and got the system installed very quickly.

More than a year ago, I spoke with Vivint's sales rep and he was very nice and polite. We got the central alarm and it sounds off if there's a tornado alert. But I'm supposed to be able to access the interior camera on a remote basis, but I haven’t been able to do that. I don’t know what my password is anymore. Other than that, all is well. When we had a service call on the lock on the front door, it went fine.

We had two houses, one in Oklahoma and one in Alaska. We're with ADT all along but in Alaska we went with Vivint. Our house in Alaska is where our son lives and we stay there three or four months out of a year and then we'd have the house vacant most of the time while we were back in Oklahoma. My husband's health deteriorated so we decided to sell the house in Alaska. Our grandson and his wife bought the place but they did not want to pick up the contract with Vivint. So we called Vivint and they said they would transfer it here, but we have ADT here for years and it's already installed. Vivint said, "Well, you'll have to pay us $2300." We didn't want to do that, so we stayed with Vivint and when it ran out we went back to ADT. But we were satisfied with Vivint. We just preferred ADT because it was local and we've had it for so many years.

We asked Vivint what was available and they showed us the kind of technology that they have and we selected what we wanted. We were with another company for a number of years and we couldn't even contact them when we tried to call or ask them to contact us so we could update the technology that we had. It’s always good for companies to update their clients as far as new technology goes. It would be nice if we periodically hear from a company letting us know what new devices or new technologies are available and that would be very convenient for us 'cause we're still busy even though we’re retired. Vivint's sales rep was pleasant and their installation team kept their commitments. They even came back a couple of times when we had few issues with the system, though it was nothing too serious.

We researched a few options but as Vivint Solar customers decided to stay with them... We worked with a rep over the phone and got it all pre-ordered. The install team came out early for the appt which was great. The guys were very professional, polite and knowledgeable. We would and have recommended others to inquire about Vivint home safety.

I got doorbell cameras from Vivint. They’re fine but there'll be a one day off that they're not recording properly. Their sales reps were very knowledgeable. Also, somebody came out to do the installation and they were good. Vivint was quick in terms of responding when my alarm goes off. It was an amazing home security experience.

We had been looking at a security system and my husband works for Comcast. He knew he wanted Vivint and there was a guy from Vivint going door to door, and so we took the Vivint system from him. The sales rep was really nice, knew everything about the system and answered any questions we had. The installation was quick and easy. We have the doorbell with a camera in it, glass breaks, and the fire alarm smoke detection. We love the service. The system is easy to use and our experience has been very pleasant.

I got the whole package from Vivint and so far, it’s been very good. I met with one sales representative and he sold me the package and they installed it for me. They even cleaned up after themselves and left it just like they found it, except for the new appliances in my house. I had Vivint for several years now and they're good at their response on alarms.

Vivint had a home automation and video monitoring so I went with them. Since I’m not at home most of the time I like to keep my eyes on them at times. So far their customer service has been great. Everybody has been was polite, responsive and helps out in every way possible. Every time I needed something they have been able to do it for me. I updated the system earlier this year and the gentleman that came in was chatty and was in the house longer than I think he needed to be but otherwise the installation went fine. Their product is awesome and I'm happy with it. I’ve actually recommended them to a couple of people already. Vivint is doing a great job. They are offering a good product for a reasonable price.

We are very happy with our security camera. Guys were very nice and helpful. We would recommend our friends and family. The prices are reasonable. We hope this service helps us a lot. Thank yall so much for yall help. Thanks.

Our home is less safe than before due to false alarms. Even without a battery the bad sensor generates false alarms in spite of telling the system to bypass it. Phone app has a time delay and indicates open sensors when not open and wall panel shows different sensor status from phone. Thermostat seems to have a mind of its own and there are no written instructions.

We were looking for a kind of security for the house and we got Vivint's camera systems and sensors. So far, we're still having a couple of hiccups. The sensors are supposed to pick up activity but they haven't been doing so. I haven't seen any activity since the doorbell camera was attached and it's not picking up movement. The other thing that I was kind of disappointed with was we were trying to get some sensors in the storage section but for some reason, it was out of range from the panel.

I got the basic service package from Vivint and it worked real well when I had a break-in a couple of years ago. The people that broke in were only in the house about a minute because the alarms went off. I was at work, so they called me and the people on the phone knew what they were doing. Also, their sales reps were very friendly and installation went real well. They knew what they were doing too. I like them better than I do one of their competitors that I dealt with before and their customer service basically sucks. But with Vivint, I'm very happy and satisfied.

I've had Vivint for years and the only reason I'm still with them is because they have a really nice set up from a technology standpoint. I was out of my contract which I had for five years. When I called back in June, the first issue I ran into is they had two dates down for my contract. Apparently, when I had moved, they had done something about renewing the contract. So, the manager got involved and got it fixed. I wanted to stay with Vivint and we're considering some new options. Talked to a nice gentleman and he set me up with extending my contract two years.

I had great interactions with Vivint's sales rep and the installation team that they've sent were very good in what they were doing. But I'm not happy with the system at all. It was constantly going down. I had to keep calling up. It has to be rebooted many times. The way it's been working has not been good. As a matter of fact, I went out and spent $5000 on a complete video camera system because I was so unhappy with Vivint. I'm sorry that I got to keep paying it for another two years. I would have been very happy if it worked fine because when it is working it does work well. But as many times as it's gone down, when I really needed it, it was ridiculous. I'd go to check something and cameras weren't working. Vivint is not my favorite system.

They let us know if the door is open or if we forget or if we have something on the stove that's burning, overheated, or spilled over, we've set the alarm off a couple of times, so we know it works. And if there is a tornado warning in the district, which we really liked because the first time it happened, we couldn't get it shut off. It kept beeping until about 4:30 in the morning, although the storm had passed. So we couldn't go to sleep. It was hard to go to sleep that night. But we finally got the alarm and we just took it apart. Cancelled it so that they make sure they show us how to do it. But then we heard the next night, there was another tornado coming and we thought, "Oh no. Not again." But we got that problem solved and we do like that it comes on the TV saying that there's a tornado watch and of course it blanks the TV off. And then Vivint cuts in and starts beeping.

Ok system I guess. My phone goes off non-stop saying visitor detected, but nobody is ever there. Was sitting out at the neighbor and that message came 10 times. I'm looking at the house... nobody, vehicle or animal. Too darn sensitive. I can't stand it. Ridiculous. I don't know if I should've gone with another company.

From the salesperson, Gaby, to Brandon, who did our installation, the customer service was great! We had to make some last minute contract changes, and the installation had to happen over two days instead of one, but both of them worked to keep me informed of what was going on.

Kenny ** came to our door, my wife had just had surgery the day before. I had told him outside that she had just had surgery and that she needed to be resting. He insisted on going into our home anyway. My wife and I both told him that we can't afford it right now, quite a few times, and explained that we pay a lot in bills and are barely getting by as is. Every time we would tell him this, he would get more and more frustrated, and would continue to repeat information about the Vivint system. But his demeanor changed.

I needed safety in my house. I got Vivint's security system and my favorite feature is viewing through the whole phone. They installed over the summer and we did everything in the same day. All the Vivint people were great and they were very nice and pleasant. The installer came from very far and took care of everything. We had a different doorknob so he took longer and he installed it for us at the same time. He also answered every question. It was an extraordinary experience and everything is going good so far. I’ve recommended Vivint to friends already.

My neighbor and I had ADT, but we thought that we should kindly switch over our system. The Vivint sales rep was pretty cool and easy to contact if I needed him. We talked the whole time and he explained the service level and the different packages. Then it took him a couple of hours to install the system and then he walked me through on how to use it. Also, I have a big dog at the house and he was able to explain to me how we can use the system without the dog setting it off herself. We've had it for a couple of months now. The service package has the camera, door contacts, and everything is wireless right to my phone. It's easy for everyone to work it and I get all the updates on my phone. When someone rings the doorbell, I get a ding and I have a camera outside of my house and I can see who's at my door from my phone. Also, I can set the alarm from my phone, anywhere. Everything is great and I love the system.

I’ve had Vivint for a year now and their sales reps were helpful and exceeded my expectations. It's a little bit pricey but everybody’s got to make money and they have overhead. They have to pay people and I understand that. I wanted to pay a premium to get premium service and quality products, however, some of their products have drawbacks compared to some of the things I had before. The way they do the window and door sensors, they glue them on. It's bound for early failure when the adhesive lets go and they slip occasionally. They’re not hard-wired too and the quality of the images on the cameras could be better. Residential doesn’t have anything close to the quality that you get with a commercial. That was a little bit less than they do. But, everything else is good.

I'm thoroughly satisfied with the home security that I purchased from Vivint. Their salesman that stopped by my house was courteous, friendly and knowledgeable. I had it installed four years ago and the installers were very courteous as well.

Installation was absolutely great. The installers were very professional and did the job. When I had a problem with my camera not working, I called Vivint and they replaced my camera once and solved the problem. Contacting customer service is a very good experience because the reps are professional and they've handled any concerns I've had, like the telephone app. I'm very impressed with the service itself. The system gives me 24/7 access to my home. I like the service and have recommended Vivint.

A Vivint’s sales rep came to my house. He was extremely professional and I had a pleasant experience with him. He explained everything in detail, so we decided to enter into an agreement with them. The installers did quality work as well. Once they're completely done, they picked up whatever debris that was left as if nobody had done any work in the house.

When I moved into my new house, the technician that installed the system, I had to have someone come in because I was at work. The young lady was 18 years of age and she just let him in. He hooked up everything. He never said anything about I was under a longer contract or anything of that nature. But he had a young 18-year-old sit up there and put my initials there or just sign here.

I'm loving the service, ease of use, and pricing! I've got great surveillance at a great price! The installation was super fast and was completed the same day that I ordered the service! When my cameras stopped recording video clips, customer service was quick to offer assistance and even send out a tech when more help was needed. Working like a charm now!

Vivint tricks their customers into lengthy contracts of 42 or 48 months or more. Then when you try to get out they say they will charge you an astronomical $2500 termination fee. What if you move, well you are stuck. You either have to transfer the service or the new homeowner has to take over your current contract. I have fulfilled my initial 42 month contract (which I understood paid for the equipment). Vivint told me I verbally agreed to extend my contract by 48 months. I only confirmed and secured my pricing. I didn't agree to another 48 months. Now I want to switch services to save a lot of money and Vivint wants to charge me $2500! That is bad business. I am not ever recommending Vivint!

Vivint was in the neighborhood and we signed up. We have the window, door and glass break sensors and smoke alarms included with our service package for safety purposes and in cases of break-ins. So far, we're satisfied with the service that we're getting. Some of the sensors sometimes break and we have to purchase new ones. We call Vivint and they answer all of our questions and they are also fairly prompt in sending new sensors in the mail. The alarm went off once and we didn’t know why and the fire department showed up. The callers on the other end are very quick to get onto the intercom and see if everything is okay.

We have been working with Vivint since 2010. We were looking for a company to do not just security but also emission management for a fully green efficient home. Vivint had the right mission, resources and technology, so we knew what we wanted and they matched it nicely. We built a new construction project in Boston and partnered with them to showcase some of their cool technology. We had a close relationship in terms of promoting Vivint and we did a couple of commercials with them. Plus, we would service them and back for our area in Boston, trying to get everyone to convert.

We wanted security so we got Vivint’s services. My dad had them too. Our package includes monitoring, a couple of cameras and the ability to hear inside if the alarm’s going off. The service has been great so far. And the reps were friendly and knowledgeable. Overall, I'm happy with Vivint.

My husband passed away and I knew that I wouldn’t feel secure without a home alarm system. I wanted one and that way, I could monitor who comes up to my door or if anyone is in my home, and I could see it while I'm working because I work fulltime. I went online and I got Vivint's number and called them up. The customer service rep who helped me was really informative and he made me feel comfortable with making the purchase. The installation went quicker than I thought and they explained everything to me and then gave me the key. I have the camera on my doorbell and another in my main room and I also have a window break. I'm very satisfied with the whole system.

Salesman lied to me about coverage and price. Tech lied to me about why he was late to my appointment twice. Customer service lied to me FOUR TIMES, and it took 5 days to get my system removed. I wouldn't recommend this system to my worst enemy.

I love my Vivint security system already! It's easy to use and customize to my liking. The mobile app is one of my favorite options. I also really like how many options of high tech security equipment that Vivint offers. I definitely recommend Vivint!

I feel more secure now that I have some of those added features that I've always wanted in an alarm system. Vivint's sales rep was knowledgeable and the service technician who installed the program was great. When there are false alarms or when the alarm is triggered, they respond in a timely manner. But if someone knocks on the door, I don’t get the alert until five minutes after. Also, I requested gold but the rep had silver when he came. He was supposed to come and swap out the color but he never did. Otherwise, I'm satisfied with my experience.

I'm very satisfied with Vivint's system and services. Vivint had more to offer so I switched to them from ADT. I'm fine with the pricing, too. I was living alone and I'm a senior citizen so I had the panel and two door locks and two window locks included in my service package. Their representative was very informed and gave me good information. The installation went smoothly. And overall, I'm grateful.

I was injured in the military, lost my leg and damaged my other one. I worked for 35 years and my wife passed away several years ago, and now I've had some other health problems so I'm becoming more and more security conscious. I live in a very rural area, on a beautiful lake. Being out here having no neighbors, and being disabled more than I have been in my working years, I became more and more security conscious.

I'm a salesperson who works for ACM, an independent company that markets services. My company sources out Vivint and people get it for another rate through us. My business is based off of results and people are going to say bad things if I source out a product that isn't good, so I try it myself to make sure it's good before I market it. Security is always an issue wherever anyone lives and I had a dog that passed, so I needed to up my security and getting something that needed marketing was a better way to do it. The Vivint sales rep was knowledgeable and our interaction was smooth and easy. Even though I market it, I’m a hard sell and she worked with me. Also, the installation team was excellent. They were clean, on time and knowledgeable with what they were doing.

I have Vivint for over a year now and I got them for safety and convenience. I have door monitoring, window monitoring, glass shattering, thermostat and smoke detector. I had a few problems with some sensors, but Vivint staff were awesome in coming and getting them done and I was very satisfied with their service. Also, their sales rep and installation team were awesome. The Vivint people were very helpful, friendly and knowledgeable.

Vivint reps came to our door quite late at night and we decided that the deal was good, but it’s not compared to what we’ve seen otherwise then. We should have done some research as we’re suffering the consequences now. But they were in a hurry to get it all set up. Our equipment has been faulty since we got it and it can’t be fixed. They said that because we have a handle lock and we don't have a deadbolt lock, it doesn’t work properly. Even if they were to replace the equipment, it'd be the same and the only solution is to get a deadbolt lock.

I'm very satisfied with our Vivint system. I got the most basic features to secure my house and feel a little bit more at ease when we're not home. The first Vivint sales representative was cool. He got it hooked up and did everything pretty quickly. The installation team came and knocked everything out real quick as well. They're also timely and they cleaned up after themselves. And then I've had the maintenance guy go over it one time because our speaker went out. But he fixed that in five minutes. And then, I recently had another representative walking around the neighborhood. He tried to help me out, but I was in between houses when I was moving. Everything has been pretty good. All the representatives at Vivint have been really well. I feel a lot more secure having my Vivint system. I'm more sure of leaving the house when we go out-of-town. It's a little bit more peace of mind when we're there, and when we're not there.

Vivint has been such a great experience since we bought it 3 weeks ago. We feel so secure and safe and knowing the accessibility is awesome. I would recommend this system to anyone that wants to feel safe and secure knowing it's just a touch away. I watch my pet everyday all day and knowing I can talk to him is pretty cool. My family and I feel safe. Thank you.

We had a few issues while setting up the service in my home. But the service team was extremely responsive and returned quickly to resolve them. I love the ease and convenience of securing my home and I feel very safe. I had another security service prior to this installation and I have so much more sophistication for close to the same price.

The Vivint sales rep came to our door and he was good and friendly. We got the system for the furnace, thermostat, a camera outside and the doors. The installation team was excellent and they knew what they were doing. They were also friendly and helped me with the passcode and everything else. The service has been good so far. We've had a couple of problems but they’ve come and fixed it. I'd recommend them.

Vivint is great home security. I purchased the service package with almost every feature that I needed for my home except the garage. The installation person was excellent. She was amazing and showed me everything. She was trying to be as perfect as possible. I had glitches with the doorbell camera and the outdoor camera. The cameras were offline for a while and I asked if the technician can come on a Saturday. They came first thing in the morning but I was not home so they couldn’t come inside and they rescheduled. Three days later, the cameras magically came on.

Vivint came to my door and offered me a better deal and a better service. The sales representatives were fine and very kind in offering help and whatever I needed. The installation team also did a good job and was very helpful. Everything worked out great and Vivint was Johnny-on-the-spot when something happens. Their service is very good.

There was a break-in in the neighborhood and I also wanted the convenience, so I got things like the alarm, cameras, and free sensors from Vivint. For the most part, installation was good. They set up fast and I find Vivint really responsive on any trouble, so they have good customer service. I've been very satisfied with their service.

2 no shows on service appointments that my husband had taken time off work for. Camera image is extremely poor. They blame it on our wifi but we have fiber optic high speed internet. App is so slow that it is virtually useless.

I yet to have my Nest and my Alexa two weeks after I signed up for service. I am sending a formal complaint to BBB. My indoor camera does not allow me to live stream but lags. Techs all said I could run what I have with my internet.

The sales reps were great. However, I got cameras and Space Monkey which have not been installed yet so I’m not happy about that. I downloaded the apps on my phone and I've only opened the box twice. First when I first moved in and I didn’t know what it was. And then, I opened the box again today and there’s no cord with it so I can’t even plug it in. We looked everywhere, even in the office to see if it was accidentally plugged in and it was not. The rep is going to send someone out to bring another one with a cord.

Vivint salespeople were walking around but I was not interested with their product. They kept stalking me and kept telling me about the products that they carried, the cost, etc. It got my interest and I bought the package with the cameras. Listening to the sales reps' conversation about it, it made me feel like it would be good deal for me to get. The installation team was quick and knew what they were doing. They got it done and that was perfect for me.

I live in a little hamlet in an area where there are a lot of trees. I don't know when people come around so I got two cameras included in the service package I purchased from Vivint. Their sales rep and installation team were fine. But I had to phone another lady to help me to set up the cameras because they weren't right. We also had to order another piece for the security on the door because it wasn't on it.