Vivint Reviews

We have been a customer of Vivint for about six years now. The package that we got was the box with the fire/smoke alarm. We have been very happy with it. There was a gentleman that had come in and checked all of our motion sensors. He added and took some and put them in different spots. We've always had a very good relationship with Vivint. The only issue we had was with the signs that we got from them. The ones that you stick in the flowerbed. We never got them lit up because with the snow and everything out here up in Fort Mcmurray. It's heavy and it always keeps breaking the sensor off. It's just stuck there all the time and they've given new boxes for it but it doesn't really help.

Doorbell camera is amazing. Covers a very wide range with a clean, clear picture. System works perfectly. Feel very safe and both in house and surrounding areas. I love the sound feature that alerts us to anyone or anything that is coming close to door.

A customer of mine had the Vivint security system and liked it, so I tried it. Now I'm stuck with Vivint for five years. It was a hit-and-miss experience I had with Vivint and I'm not happy with them. The doorbell camera doesn’t work sometimes and that's an ongoing thing. I've spent a lot of time on the phone with the reps and that has been a pain in the neck. The problem hasn't been fixed, but they’ve been trying. They sent some stuff out, but I haven’t had a chance to set it up. The other problem I had is that they hooked me up with a loan, so now I've got these loan people after me. They emailed me bills and stuff. But I didn’t realize that I was going to be paying two different companies. My experience with Vivint hasn’t been the best. I just want them to be upfront with everything.

I’ve had a very good experience with Vivint. We were affected by hurricane Harvey and they had our charges on hold for six months. I told them not to even monitor it because we’re not ready to go back in yet since we still don’t have walls and stuff. They were very nice when they came out to look at that. Their system had given me the ability to control everything from my phone too.

I'm satisfied with the service I have with Vivint, although I rarely use it. I have had them for around five years or more and it was the only one available to me at the time when I needed the service. I have a motion sensor and three-door chime that was decided by the installer. He was fine, professional, courteous, and knowledgeable and thought that those features were the best. We have had calls from our local law enforcement anytime the alarm has been triggered. Anytime there's an issue here, the response time is excellent. They monitor it through the control pad itself. When my control panel went bad, they came out and redid that within the last year. One of the things that I don't like is the long contract terms. Nonetheless, Vivint provides good service.

Worst Customer service I have ever experienced. The only reason I signed with Vivint is because I liked the equipment and not being stuck in a contract. Their salespeople and management team are the rudest people I have met on so many levels. It's clear this company's mission, make money and treat the clients like trash in the process.

The tech doing the install didn’t hook the nest thermostat up correctly so we spent one late January night cold because our furnace wouldn’t work. Then the next night we got a false alarm because the motion detectors are picking up stuff with nothing going on unless our two dogs weighing in at 5# and 7# are inviting friends over while we are gone. The doorbell cam spends more time offline than online. Pretty sure the firefighter box doesn’t work either. We were loyal Vivint customers for years at the house we sold before we built this one and I had very few complaints if any. I’m not sure if the tech has hooked the equipment up wrong or what but I couldn’t recommend Vivint to anyone at this point.

Vivint's reps installed the security package on all doors and windows, the fire alarm, and the door lock on the front door of my house. The installers were very cordial, cooperative, and finished in 45 minutes. They also explained everything to me except the keyfob. I had a guy in later that explained that to me, and it does not serve my needs so I don’t care about it. Vivint's customer service has been very good, too. Getting a hold of them is just a matter of a phone call and anytime I needed something, they took care of it immediately. Everything has gone as expected and the system works well. I am a hundred percent satisfied with Vivint's service. However, I have their pendant that I can hit the button if I fall or get hurt. It works within 300 feet but I need it to go further, like when I go shopping.

We have been with Vivint for quite some time. A very nice person came door to door and it was my husband who spoke to him. At that time, we've got the alarm system and now, we have the fire alarm and the heating and cooling thermostat. The contract comes up in April and I'm at this point where I would like to add some other things. However, I don't like the thermostat. It's supposed to be connected to the computer and it doesn't even connect to it anymore. In addition, one of the cameras isn't working correctly. And so, I'd be waiting until the contract comes up and then that way I can decide which way I want to go with it.

Love my security system. Able to turn on and off with my phone. Look all around my house anywhere I'm at. Talk through the camera to anyone that is home. I would highly recommend to anyone. My mom has the same system. It's well worth the money to know your home is safe at all times.

Buyer beware! On December 6, 2017 we had a Vivint home monitoring system installed. We have a signed contract, created, and sent by Vivint, for "0" installation and "0" equipment fees (equipment was transferred to us) and a monthly fee of $70.99. On January 3, 2018 we were charged on our credit card $1,299.69. We talked to various people multiple times over three weeks and promises were made by Customer Service for follow-up. No one in customer service ever got back to us as promised on any of these occasions. In fact, many times we were told to contact additional people who had no idea why we were referred to them, and they would transfer us around until we demanded to talk to someone with decision-making powers.

I have had Vivint for a bit. And frankly it has been the worst experience with a company I have ever had except for MediaCom. On Thanksgiving day I was at my children's home when I received a message on my phone from Vivint saying "there is an alarm event and Vivint is trying to contact me." First thing I did was try to log into my Vivint app to see who was breaking into my home or if possibly one of the dogs set it off somehow. As usual I was unable to even log into anything. At this point still no call from Vivint.

Our experience with Vivint has been great from the start! Our initial consultation was informative, and enjoyable. The equipment install was done flawlessly and things have worked perfect ever since. The system itself is awesome. Very user friendly, easy to monitor or make changes within my home, and the cameras are a great tool for practicality and peace of mind. I would 100% recommend Vivint to anyone looking to secure or control their home.

After my husband passed away, security became a priority. Monitoring home is now easy. My Vivint system is even better than I expected. I appreciate having a passcode eliminating the need to rummage for my key when I arrive home at night.

A Vivint sales rep came to my door and explained everything in detail to me. He was very quick getting the technician to do the installation on that same day and everything went well. I got Vivint's motion detector and cameras and the installation was quick and good. However, I don’t always have access to the front door camera since I’m supposed to see it wherever I am if somebody rings the doorbell. I have it on my phone, but it keeps loading and I can’t always see who comes to my door. I’ve wondered if I have the internet connection right. I called Vivint about it but I was on hold for so long that I gave it up and then I'd try another time. We got to reset everything and it worked. But it’s not working again after a few days so I’m a little frustrated with that at this point.

Vivint was referred by a friend but it's not so good. I've been calling on and off for repairs. Then on Sunday, they came and did the repairs. It only lasted for a couple of minutes when they were here and that's it. Last night we've had a problem on the outside because there was a lot of swaying. There was someone at the back when I got inside and I saw the shadow of a man. But I was not able to see it because the cameras are not working properly. And I cannot see because I have to go back and it's not letting me anymore. I sent a letter again to Better Business Bureau. I am unsatisfied with Vivint.

Installed Nov 2018. Tech was here till almost 8pm. He didn't help me put in passcode to company so when I accidentally set it off I couldn't confirm who it was. 2 cameras wouldn't work and faulty monitor. 2nd tech came in January, replaced monitor, router and smart door lock. I left and came back because I forgot my phone and was locked out. He didn't set the code on my smart lock and 2 cameras are still down. On 2-13-2018 another tech arrived at 10:30 am to fix everything, took pictures of camera wiring and sent to supervisor. Supervisor confirmed wiring is not code and red wire stapled all over the exterior of my home and red low voltage wiring zip tied to 120v high voltage line (a big no no). A 3rd tech showed at same appointment and all 3 worked till 7 pm when I asked them to leave because my wife has to eat, shower and get up at 2am for work. Still 2 cameras not online.

I have been a Vivint for a few years and the company just keeps getting worse year after year. Latest problem with Vivint is that customer loyalty managers have NO clue as to what equipment customers need and if it will work, they just. I asked for an upgrade to my system, was told what would be installed, was given an appointment date and top of that, took $1,000.00 out of my bank. When they showed up the first thing he said was "it won't work ". The panel is too far away from the new equipment, he would have to drill holes in my walls and your family new wiring. He also said that people that you talk with have NO CLUE what goes in the field.

Had Vivint come out today and replace the router and all systems working properly as of now on Thursday, 15 February 2018 and see how things work the next couple of days. We have had a lot of problems with the equipment such as smoke alarm cameras, 24 loop on cameras, false alarms and clips on the backyard camera. Specialist been down for 3 to 3 to 4 days. Hopefully everything is working good. We’ll see what happens the next couple days. Will not recommend to anybody to this company until everything is working properly and I am satisfied with the work.

Be very careful with this company. Bought the system through Vivint Best Buy, everything is paid off. Installation got cancelled without notification. On the third or 4th appt of installation the guys came between 8/9pm and finished really late. Noticed one motion detector was not installed. Called the company. No one called back. After a month or so video cam is not recording, made an appointment again the guy didn’t showed up and didn’t bother to call. Then after a month Vivint was calling my work telling me I owe them $96.00, I asked them, "For what? You guys do automatic payment on my bank." They said it’s for an upgrade, I asked them what upgrade, they said “They don’t know, it’s very vague. And it just say I need to pay them.” I'm like, "You don’t even know how did I owe you guys money, and you want me to give you my money." Tried calling them more than 6x. Nobody gave me answers or help. Very frustrating.

So far, with a few exceptions, we have been satisfied with Vivint's service. We had an issue with one of the alarms being in a building that was too far away from the house. It was having trouble communicating with the system, but that was resolved. Then when we had trouble with one of the door locks not functioning, some of the technicians we talked to were not familiar enough with the system and how it worked, so we had to make several calls to resolve the issue. Considering the new technology, we thought about upgrading our service since we had an old equipment. However, Vivint wasn’t willing to upgrade any of the items that we had because we still had a couple of years left on our contract. It's going to be up in a few months and we might reconsider going with somebody else if Vivint isn’t willing to provide the services that we’d like to have now.

I just retired and I was consulting. I was keeping some secured test materials in our home so I thought it would be a good idea to get a security system. Our house was wired for it but we never hooked it up. Vivint offered to do a free install. The salesman was good and he was there at the right time. He convinced me to buy the service. Since we haven’t shopped around, we went with their system. I got Vivint’s standard package. However, the installers took all the wires to the different windows and doors and put it on one item. The whole house was armed. It didn't have the bypass feature where I could leave out a window open for a ventilation and still alarm the rest of the house.

We had our system installed and within 24 hours the system went down. We were told someone would be out to fix it and 48 hours later we still didn't have anyone show up. I called and asked for someone to be out that evening or remove the system. I was told I would get a call back and never did. They showed up and couldn't get it fixed, came out again the next day. An hour after they said they would be there and it hasn't worked since. I sent in the request within the allotted timeframe to have the system removed. I have sent 2 emails and the letter FedEx and haven't heard from anyone.

Vivint was already installed in the home that I just bought. I’ve been with them since October and I like the idea of the whole system, the camera at the doorbell and all of that, although I have some questions as to where I can see and receive phone calls or answer the doorbell from my phone when I’m outside. At the time, I didn't have my internet set up here so they didn't do that before. Vivint is so new to me and the system is much better than some of the others that I've used in the past at other locations so I'm excited about getting the upgrades and being able to answer with a phone and maybe even lock the doors and things like that as well from my phone. I would want to receive an occasional call from the tech service or sales to check and see if everything is okay and what they can do for us. The system itself looks like a top-quality product and the company's going to be a good company for us, too. I'm very satisfied and I would recommend it.

Almost all Vivint customer service was polite and respectful, easy to deal with. Same goes for installer. Only glitch was installer forgot to leave the sign. When I called Vivint regarding this matter, the customer service employee was abrupt, saying he wouldn’t charge me the $10 “this time”. Keypad is straightforward and user friendly.

Was interested in the technology & monitoring, but soon after it was set up, we had constant problems with it communicating. At some point if you send a technician every week and it doesn't resolve, it shouldn't be on me to keep complaining over and over again. Eventually, I disconnected the system because it was completely not working. If Vivint wasn't just a blatant scam for money and hope people don't sue them, they'd realize they could have had a customer for life rather than just worried about my first contract for services that did not work. Avoid Vivint at all costs, use a simple, no-contract provider with customer service that thinks long-term and does the right thing.

Overall bad experience!! Cameras not functioning properly, main panel always freezes. Every time I call support customer service all they want to do is reboot system. Installation was done very poorly. Have had it for one month and overall very dissapointed.

The system is great! Wish they made more of the automation at a better cost so we can have more cameras and plugs you can turn on and off at the panel or with our phones. Their loyalty department is not that great at discounts for new stuff. Even after my 5 year contract was up my bill did not go down! So now I have resigned and have the option to pay my stuff off and just pay the monitor fee!!

This company likes to keep charging you for service and equipment that is not working. Called them over 6 months ago and a technician was suppose to come out 2 weeks later...and didn’t show up. But guess what they continued to charge me for service that didn’t work. They said they tried calling to reschedule which is a lie. Their word against mine. What happen to customers being right. Called again today and asked to cancel early and they refused and wanted to charge me $49 to send someone out over a new issue. This is the same issue I called about over 6 months ago. If they are monitoring my home don’t they know the service doesn’t work!!! You can’t even use the keypad!!! This company is such a waste of money and a joke!!! I DO NOT recommend this company at all!

I called ADT and the guy I talked to was knowledgeable, and his package was close to $600, but I didn’t get a good feel from him. On the other hand, the guy that I talked to on the phone from Vivint was a bit more knowledgeable and explained a few things over ADT that I didn’t know. Vivint's price was considerably higher than other choices I had. But the money wasn't as important as quality and observance to me.

I just wanted to try it out to see if Vivint would be useful. I've got it through the years and it's just for an extra comfort. When I was going to get the camera installed Vivint had actually told me a time but what they meant was it would be between this time and this time and he never did tell me that. So I kept calling to see when the person was coming. I called someone and let them know my dissatisfaction with that. Other than that, everything has been great. They provided excellent service and I certainly would recommend the security system to others.

Over the past week I’ve using the Vivint. It has been good. Having the app on my phone has taken all the stress of carrying keys with you and trying to find key to open door. The app is user friendly. What I don’t like is false alarm. I sometimes the doorbell ring on my phone and when I check there is no one at the door. Also, I get message about bug, and I don’t know what to do.

We love this company and the services they provide. We had a very knowledgeable and helpful agent get us set up and they had someone set up all of our services the same day. The system works so well and is very easy to navigate. It is so helpful having everything in one app.

Not only did I get charged for months for an item I never received and was never reimbursed for the Alexa I never had. I ran into an issue last week with my Vivint security and I am extremely upset! While my battery stated it was low, and even after speaking with Vivint support tech (they can pull recorded conversation) I had 40% battery left on my front door lock and because I have the keypad, I do not (Which now I see that I will start doing so) carry the spare key, I've had this security system for some time and with 2 kids it was easy for them to just put in the code. The Vivint Support Tech attempted a reboot and all other methods with no luck, he stated that the Lamp Module Sensor was interfering with the reception to the front door keypad and told me my to call a locksmith. Not only was I livid! Now I had to pay someone $100.00 to open the door and with no other option but go directly through the keypad to unlock it.

It has been fantastic so far! After 12 years with ADT, Vivint has been a favorable switch in security systems. Other than the occasional lapse in the internet connectivity, everything else have been going smoothly. Let's just hope the honeymoon lasts.

Everything has been beyond my expectations. From the immediate return call to the final installation it has been a great experience and I am very happy with the system. JOHN was the salesman and Christian was the installer and both were awesome. Thank you!

I like Vivint's security system. It is well designed and if the features worked, they'd be phenomenal. But it's unfortunate that I have other things going on with them and some of the support is not ideal. To start with, I didn’t get enough sensors even if I told them how many I needed. Then, within the first week, there was something wrong with the system. They also messed up on my billing. They're sending the billing to another location, and my billing and my charge card no longer match. Plus, they billed me for something that I didn’t get and they didn’t bill me for the things that I did get. When I called them to straighten all these out, they gave me an email address where I could send them the proof of payment. But when I tried sending it to them, the email bounced and the address they gave me is not a real one.

I have overall received a great experience with my Vivint Smart Home security system. But, I have noticed that the monitor system that is attached to the wall is not always updated on the date of the calendar. When it turns midnight, the date still is the same, it should be changed to the new day. I did notice that the date eventually changes the day progresses on, but not on midnight. Also, the window sticker signs seems small compared to other security alarm companies I have been with in the past. Do you have any other larger window sticker signs? Also, I have noticed that the doorbell camera seems to skip footages. It does not record every time when someone leaves and arrives at the front door. I just mentioned these instances that I have noticed so far.

The system is new to me but so far so good! Would recommend so far. Need more time for study! Their support was good and friendly also, their technician was fast and neat, all work was done in the same day that I ordered it.

From the moment the system was installed, the technicians were professional and briefed me on its operation and I have never felt more secure. There have been a couple of occasions when there was an activation but the Vivint team promptly notified me and the situation was resolved very quickly, without the use of any other resources. I'm a satisfied customer.

I have been with Vivint for four years and so far, the operation of their equipment itself is excellent. I have everything they offer. Cameras, doorbell, garage door opener, and door locks. However, I had billing issues recently and they could be more helpful and clear on exactly how they package things together. And rather than just being able to answer the question, I was passed from person to person until I ended up in what they referred to as the customer loyalty area.

While my Vivint system is working well, I am concerned with all the competition I've seen so far. The cost per month is an issue because I've seen some other ones whose monthly charges are $35 and even cheaper than that. From what I understood, Vivint is not in that ballpark range at all after the contract is expired or after I finish paying off on my hardware. I'm hoping that once my contract is up, I'd still be able to carry on with them.

I'm very pleased with the service. It is very modern and effective. I really like how the cell phone is the main anchor for the security service. You always have it on you so it just makes sense. The technology is very aesthetically pleasing. The service setup is awesome. The service engineers are amazing.

The cameras go out all the time. And when we call Vivint to get stuff fixed, they send somebody out but the appointment is usually like a month or more. They're not good with that at all. I have two Vivint systems, one at my house and one at my office. They got me stuck in this contract and the camera equipment is not working. It happened so much that I told them to just come and get the stuff back because they charge me $100 a month for that.

This company is HORRIBLE. I never take time out to write a negative review but these people have been so ineffective with their customer service, that I had to take time out to write about them. Once you sign their contract, all they care about is getting their money. That’s it. They are not there to solve your problems.

Still haven't seen the insurance certificate on my account. Also there is a website link to obtain the insurance certificate however, I receive a warning that the link "could be a site pretending to be Vivint". System so far seems nice.

If you would like to have a reliable and thorough experience from sales to installation to service and customer support, I highly recommend Vivint. I am in a business and we have partnered with them. My package includes flood sensors, window sensors, and a doorbell camera. And so far, I am happy with their service. Their sales representatives are professional and very thorough. I had their complete attention. Their installers, meanwhile, cleaned up after themselves and they were actually early.

Our tech was amazing, he knew what he was doing. Jose was great! He arrived on time and kept us notified on what he was doing. He made sure to tell us what he was doing every step of the way. He was clean and kept his area tidy. He showed us how to work our alarm.

The sales representative from Vivint was very knowledgeable. He provided a lot of information and explained to us about the equipment. In addition, when their technician came out, he explained to us how to use the paneling and discussed with us the website. He was also very efficient. In fact, it didn't take him a long time to install the equipment. So far, I like that we can control the panel from my cell phone because sometimes in the morning when you're in a rush, you may forget to arm your system. This feature is very helpful.

The Vivint’s sales rep was very nice and friendly and I loved talking with him. He was a student that was down here working for the Summer. We don't usually like it when someone comes to the door because we had to think about the product but he did a really good job with the presentation. We went ahead and bought the system with him. Also, the Vivint installers were really good. They were very helpful even when I had them all in here installing everything, then I had a problem with ADT. We had ADT before and I didn't like them. I had to take the Vivint system out and deal with ADT because they screwed me. Then, Vivint had to come back and reinstall.

I'm a new homeowner, I asked around and investigated multiple companies, ADT, Comcast etc. VIVINT set me up with a doorbell camera, keyless entry, and has a very user friendly app to arm and disarm. I can see what's happening 24/7. Love it.

Two weeks ago our security systems installed and that day the doorbell not working, so we called and schedule a technician to fix it, but the technician did not show up and no call also. So we rescheduled it again. Now the technician cannot make it because there is a problem with the previous appointment, so now we reschedule again this coming Wednesday, 2/7 morning. Hopefully the technician will show up. If this is not going to work, we decided to cancel our service and get a full refund. This is not acceptable at all. Poor service.

From the beginning we were lied to. Gentleman came to our house, told us it was a 3 year contract... nope 5 years! Problems with the camera and door lock working that we paid extra for. After several times of having a technician out to fix it, work for a few hours then back to the same issue. Asked to have them removed from our bill. Nope they couldn't do that. Refer a friend and get a $50 credit. Yeah we did that to only be told that the guy that set that up quit so they have no proof! So no credit for us.

The basic Vivint package that came with what I was getting for AT&T included the wall panel that connects to the wireless internet. It also has the doorbell camera so once the doorbell rings the camera pops out and I see who is ringing the doorbell. I have the camera inside too. I can also download their app which allows me to unlock and lock the doors using my phone. Also, I can see what is going on in the house through both cameras on my cell phone. So, if I call, I'd get a discount and they're just monthly installments unlike how ADT makes you pay for all the equipment upfront.

I heard good things and overall, the service has been fair, but I expected a little better than what was delivered. Still having some delays on the app display for the doorbell camera, but the notifications are responsive. I am pleased with the equipment that was provided and it seems to be performing as it was said to. Initially the customer service was very responsive, however after installation the responsiveness seems to have slowed. Also still waiting for the Amazon Echo 2 that was supposed to be part of the installation and has yet to be delivered. Still, I am pleased with the equipment and capabilities. Seems to fit the bill for what I was looking for.

The Vivint sales rep was good and the company's service has been good as well. I had a nice experience with the installation and the installers were knowledgeable.

My son had my Vivint home security system installed and so far, I'm satisfied with it. I'd recommend them.

Vivint's salesperson, who was also the installer, was very informative and worked quickly. In addition, he explained everything very thoroughly. I like the smart features. However, we have had three false alarms with the sensor on the garage door. I've told Vivint about it but it hasn't been corrected yet. I'd be very satisfied with the system once it gets repaired.

Highly disappointed with my Vivint equipment and service. We’ve only had the system for about 3 weeks and have already had 4 different service techs come out for various reasons. Called again today, Feb 5th because of camera and thermostat issues. I was told the next available appointment is Feb 19th! Completely unacceptable!! Although the service techs have been great when they come out, I’m disappointed in the system as a whole. We’ve taken time from work to be home so that “new equipment” can be “fixed” time and time again. It’s an inconvenience. I don’t regret many things in life but opting to go with Vivint as my “smart home security provider” is definitely one of them.

I called last week about the panel freezing up when I was in the doorbell camera. I called & the tech was able to get it reset. I called today about the doorbell camera not working, & it was stuck on Thurs, Feb 1, 2018. They were not able to fix it. I have had this system less than 2 weeks, & it has been a frustrating 2 weeks to say the least. I told them I would call back later today and try again.

I love my security system. It’s so convenient to be able to lock and unlock my doors for the contractors while I can monitor what’s going on when I am away. Vivint offers great affordable service. Seth was so helpful, he was able to explain how it works and clarified all my concerns. Thanks Vivint.

Quality is very good, looking forward to expand or add more cameras. Trying to get used to using the system and convince my wife to also use it. The reception on the cameras is very clear. I am trying to think what to write since I have a problem seeing. Other users of the Vivint alarm system are happy.

Can't remote access system or website due to poor initial setup by technician. No signage placed on premises. Customer Service explain that technician cannot be sent out without reason. Signage must be mailed to DC and I have to drive or catch a flight to Florida to install mailed signage.

Vivint’s reps were canvassing the neighborhood and we happened to be in the market for a security system. He came in and told us all about it and it sounded like something that we wanted because we had researched it a lot so we signed up. We had a very good interaction with the sales reps. They knew exactly what they were talking about and were able to answer all of our questions. I had no hesitations and didn't have to call anybody to get a second opinion. They knew about the service and knew where the people were and when the installation could take effect. There was no high pressure and no fear mongering. They stated what it would do and how it would help and address the concerns that I had. The installation took effect that day and they had it up and running by that evening. Our interaction with the installation team was also great. It was so wonderful that we even had them for dinner.

My interaction with the sales rep went very well. The installation team was very accommodating and they were all great to work with. I purchased a couple of cameras from Vivint, and since I had a security system already, they just tied into a lot of that. Vivint’s system is a little more expensive, and that’s the only thing that I'll take into consideration before recommending it. I know there is a cheaper system out there, but we've been happy with them, and their service has been great, so far.

I was at my sister’s house when Vivint came in and installed the system there. It was very interesting when I was sitting back listening to it. But since I had Vivint's alarm system, it has been one problem after another. My panel keeps going offline, and I had to replace the batteries twice since I had the unit. My sister keeps asking about that, and when Vivint comes out, there's nothing wrong with them. It has been four or five hours that the panel has not been recording or picking up anything, and that's a lot since someone has broken into my carpark right in front of my door. I had the door sensor, and it points to the front of my car. Vivint always recalls when somebody walks and pays, but they don’t recall when somebody was thinking of my car. Also, one night, the Vivint team was supposed to come out and fix my alarm system. I waited up, and they never showed up. They said that they were tired because they had a lot of emergencies.

Vivint’s Nest Thermostat doesn’t talk to my box and I have no way to control it other than manually. How much of a smart old feature is that if the only way I can make adjustments to it is to turn the dial myself? I had less work to do with the old programmable thermostat than with this thing. They said that they’ll connect it to my system. But how? It’s not in the manual anywhere and they didn’t do that when they installed it. That was the last I heard from Vivint and they left me hanging. I also have their other stuff like the smoke detector, Carbon Monoxide detector and motion sensor. The system seems to be working okay. I noticed that one of the button pendants doesn’t seem to work though. It did before because it was too sensitive. I just picked the thing up and breathe on it and the thing would trip, then they called through the system. A couple of weeks ago my grandson was over for the night and he grabbed it but nothing happened.

We switched to Vivint because we liked the equipment. We went to the store looking for cameras. We thought we could just install ourselves like some of our neighbors had done but when he explained to us the camera system that they had, he went into Vivint itself and how it worked and we just liked what he said and he told us the truth. It was very, very good in the beginning. Whenever we had a problem we called and the folks on the telephone were just superb -- very courteous and very professional. They knew their stuff and were very willing to help. They never rushed us. They even listened very carefully and we were very pleased with that.

I love, love, love Vivint!!! The system is so user friendly even at 70 years of age I find it easy to use. I had a major monitoring system and I never used it. I use Vivint all the time because it is so easy to use with my cell phone. I love how it is connected to Alexa and via Alexa I can open locks, doors and arm/disarm the system. I am a good Ambassador for the product and even when my friends want me to stop talking about it, I have another feature to show them. It is my opinion that every household should have this system and protect their lives and belongings. I love seeing orange Vivint signs popping up throughout the city. Tom, the regional manager who introduced me to the system was fantastic. No pressure.

Door lock operation via the APP or control panel is intermittent. It appears even a slight pressure of the door mechanism on the door jam plate causes the problem. Lubrication may help. I have no instructions for cleaning and/or lubricating the door lock mechanism. Operation is better if I center the door mechanism in the door jam plate opening by adding pressure to close the door tightly.

We've had our Vivint system for almost two months, and it has messed up in one way or another several times each week. I had to call less than two hours after the install! The installation technician was good, but even he had great difficulty when calling to verify set up. He was on the phone with them for about two hours dealing with the disorganized people. Poor guy had to hand me the phone because Vivint was going to charge us an additional $200! Right from the beginning! My wife really wanted to give the system a shot, so I didn't tell the installation tech to take everything back out and cancel everything. Over the past 6 weeks I've had to call their support team at least twice per week. Most have been helpful, but a few have been rude, even accused me of not knowing how to follow instructions! I worked in electronics/avionics/communications for 11 years! I know how to troubleshoot!

The Vivint salesperson was extremely friendly and well-versed on the features and how to get in touch with everybody. They even pulled up some of the reviews and showed all of them -- good and bad. When we were sitting there and talking, my wife chose the features. She was at home more than I was, so I wanted to make sure she was safe. We purchased two cameras, the doorbell camera, motion sensor, and the glass break detector, and we also got the control panel and the mobile app. The installation was extremely fast and the team was able to answer all our questions. Also when the alarm went off, their people called right away. We have been using Vivint for about three years now, and I am highly satisfied with their service. I also recommended them to several people.

I have had Vivint Security since I moved into my new home after October 2016, and I have never been satisfied but worried about the product I've purchased. I have four cameras; which at times one or the other camera never stays running or recording consistently. It seems as if me paying $90 a month for a product, it should work without any problems but it's not! Im getting worried because there have been times the camera reads disconnected to the internet. And alarms have triggered off by themselves!! Every time a technician comes to fix my cameras or panel, they will work while the technicians are here but once they leave the problems continue.

We have been using Vivint for about six months now and I’m more often satisfied with the system. The installation went well and the installers showed everything to know about the system to my wife. But the camera is not working too good so my wife will contact Vivint about that. Other than that, I have no problems with it.

I live in an area where people have been burglarized. For safety reasons I purchased a service package from Vivint which includes an alarm security and a doorbell and an inside camera. Vivint is a great company to be with. They have the best rates. They're rate is really low and their rep was very nice. He gave me the best service that he could and gave me a discount. Also, the guy who came and installed it was awesome. He was nice and made sure I knew how to work the with equipment. He also came back again to make sure that the equipment is working correctly. He treated me very well. I've been recommending Vivint to people already. I’ve been sharing my code that Vivint gave me. If I refer somebody they would give us both $50 off.

A Vivint sales rep came by the house and he was very polite, courteous and very helpful. We chose a whole house monitoring system and I like the way it's set up. The installation was fine, quick, and easy. It's a good system and it works well. I'm satisfied with the service overall.

My grandmother has Vivint and she recommended it to me. Since I am out at school and my mom is left in the house, we also put Vivint at home. We got the doorbell camera and the back door. Plus, we have a back outside camera. We wanted to see our backdoor so that nobody could come up. And the doorbell feature is my favorite. I like the visitor detection or notification when anybody is in front of the house or the door. I like it a lot that I can check on my phone and see who is at the house. I also like that you can even talk to the doorbell to the phone. It is awesome.

Four times I have set the system to AWAY. Four times I have returned to find the system set to STAY!!! STAY does NOT activate the motion sensors in the house (unreliable). The system was advertised as "cellular-based", however, in order for the camera doorbell to function FOR YOU when you are AWAY FROM HOME, you must have a WiFi connection... not only IN your home but wherever AWAY you may be!!

We live in a newly built community. They were building houses and Vivint came by. The interaction I had with the sales rep was great. He was personable and made us laugh. We purchased cameras, smoke detectors, and front entry. The installation was done by one person and he did a great job. We're not user-friendly on devices and he showed us what apps to download and everything like that. We are very pleased with the service.

We moved and don’t have the video camera anymore. I'm going to eventually get it again, but when we had it at our other house, I had no problems with it at all. I'm 100% satisfied with Vivint's service. However, the batteries they supplied for the doors only lasted three months. I don't know how long they regularly last, but I have to get really good ones and throw them in.

We’re happy with the system we have from Vivint. It works fine. The system’s quality is not perfect but it's good. However, the volume used to have the ability to adjust when I turn it off when staying home. But after an upgrade, the volume is in full blast and wakes up the whole house when I turn it off. We had the system installed two years ago. We were happy with the installation and the installers helped us decide well what types of system to put in, whether a glass break or a motion detector. They did a good job. Also, Vivint has professional and courteous sales representatives and we’ve had good interaction with them.

I signed up with Vivint because when I got my AT&T internet set up, it was a package to get the Vivint Home Security. But we haven't been very thrilled with Vivint because I don't feel like anything is ever working. Our doorbell and thermostat are constantly offline. And we've had about 10 techs come out and try and fix it. Nobody can get it to work. With the thermostat, we tried and changed the temperature but it would defer back to whatever it was set previously. We had a tech come out to try and fix that. Also, our doorbell has never worked. They'd come and fix it and it would work for 12 hours then it would be offline again, it's offline right now.

If someone is looking for a home security service, Vivint is a good service. A friend of mine who knew I had just bought a new home told me about them. All I needed was the home security package but when I got Vivint at that time, the cameras were not yet available so I just took their windows and the doors features. The installation was fine, everything went well. Although one time, I called them because I was out of work for a period of time when I was sick and I didn't have enough money to pay so I got behind on my bills. But I got back on track and I had no problem. The only thing I wanted though is the cameras and they told me that I would have to pay 1400 dollars for them. However, I felt that the cost of getting the upgrade of the service was a lot, and so, I didn't get it.

I am frustrated with the Vivint camera. It's just a waste of money & time. My plug in the restroom it takes up space on my plug in. I can't even use my electric plug to groom myself. My neighbor is catching hell because someone stole his things at his house but his Vivint camera was offline & Vivint took a long time to fix it so we are ready to go to court to get out of the contract with Vivint. See you in court Vivint!

I am very disappointed with the service so far. You came as a door salesman for your product. That evening you were supposed to install by 8 no one showed up until 9. Then once he showed up he didn't have all of the equipment needed for my house and rescheduled installation for 5 days later. 5 days later no one showed nor called to tell, me they weren't coming. My fiancee called and was told they would call back. They didn't do that then my fiancee had to call again today. Now they arent finishing installing for an additional week and half and I'm paying for service that I don't have all the tools I am paying for. This is disorganization and no regard for your customers. I'm about to call back and cancel the service altogether.

We have three doors. Only two were ever installed correctly. Service tech found the problem on unrelated service visit 4 years after the fact. Called the company and we were told it was our fault because we didn't know it was installed incorrectly using the check feature on the control panel. We asked how we would know the difference since the uninstalled screen was the only one we'd ever seen. We got an apology email and a 100 credit... that was it.

I had Brink Security in the house I previously had. But when I moved to this house, they said they couldn't get the cell back up to work on the alarm. I told them that I will get another alarm company that could. Vivint happened to be out in the neighborhood making outdoor sales calls and they did the installation in September '07. Some alarm companies have the things on each window so if somebody broke in a window, the sensor will trigger the alarm. But Vivint has these sensors on the walls that monitor for so many rooms, windows and doors, and that’s good because then I can open up my windows to get fresh air. But I wish they would put the alarm on the security door instead of the wood door. That way I can still leave my wood door open so my dogs can see out or people can see that I have a dog inside of my house.

I was looking for a home security and I was already trying to do with Bay Alarm. But they were overpriced and they didn’t have 1080p for outside cameras unless they were hardwired. When I found Vivint, I did some research and I went to them. I got an outdoor camera and indoor camera, both wireless, and then the doorbell camera.

I walked into a Best Buy and saw Vivint there, so I asked the salesman questions. I purchased their sound sensor, several cameras, and the main control box. I’m very happy with their pricing. A little lady showed up to my house to install my cameras and all the other stuff. She had to be 4 foot 2 inches and I couldn’t figure out how she was going to get up. I felt bad making her climb up but she got up there and installed the things perfectly. I’m very happy with the service and although I had a couple issues that I couldn’t get solved, once I talked to the right person, he set me right up and my problems went away. I have recommended Vivint to several people.

The Vivint door-to-door sales representative was very informative. And the guys that worked on the installation were pleasant as well. The system can be turned on and off from my phone. We are highly satisfied with the service. Plus, the bill doesn’t go up but it will decrease.

Got my system set up on Friday Jan 19th. It worked for two days. Panel went black so they reset it. Went black again and they reset it again and now it’s black again. Have had the system for two weeks but only worked for two days. Not happy at all.

My son decided that I need Vivint’s security system and I’m satisfied with their service. Their sales rep was a great guy, very personable and knowledgeable. The installation team was very professional and seemed to know exactly what they were doing. They came and did what they needed to do and then demonstrated how to use the system. I have the indoor and outdoor cameras, the alarms, and the thermostat. The alarm has gone off by mistake and the response time from the Vivint team was good. Vivint is a system that is non-invasive, but makes one feel very secure. I would and have recommended Vivint.

Everyone was awesome. The system is great!. Great customer service throughout the entire process. They took care of the install in the same day. I'm thinking about adding other components to the system so I can see into other areas around the house.

I just recently switched my electric company to Vivint. I normally let home to home retailers pass, but I gave my saleswoman a shot and what I found out was too amazing to pass up. I couldn't believe that I was going to get a flat rate of $150.00 for 5 years let alone the fact that home security is included in this deal. Like I said it was far too good to pass up especially here in TX with the long hot summers. The only thing that would've made the deal perfect would've been another motion sensor or doorbell camera.

I wouldn't give Vivint a 1 star except I have to in order to leave a review. My experience was a nightmare. Had a guy come to my house in November and being a stay at home mom to 4 kids I decided to sign up with Vivint. One of the worse mistakes I've ever made. After finding out I was lied to from the beginning I cancelled within the lousy 3 day time period Vivint gives you to cancel. When the tech came out to remove the equipment I was left with holes in my wall and garage and doors. Anyone who's had Vivint come out to remove theirs knows how upsetting that can be. Then the tech informed me that he didnt even know why Vivint even charged me for equipment when what I had in my house from a previous security company would of been compatible with their system and I should of been told that from the start.

I have the video doorbell, motion detector, and cameras from Vivint. I moved from one house to another, and the installation team did it all for me. They took the equipment down, packed them up in the box, came to the house, and then put the new one in. They were on time and they answered my questions. When I had problems with the system, they responded right away, and when they could not fix it through the internet, they showed up to the house when they were supposed to. I could always use it if they lower the monthly fee, and my satisfaction with their service is outstanding.

I'm a realtor and my experience with Vivint has been good. I saw their sign in another yard, I looked them up online and went from there. I had them come out and it was pleasant. It was funny that the guy who came out was the same guy who installed my ADT system in my old house. He had jumped ship and moved over to Vivint. He said he's very happy there. I was happy with him when he installed through ADT and happy with him when he installed for Vivint. Their customer service is great. I received an automated phone call that the battery in my control panel was low, which was cool. I love the screen and we even had delivery guys say that they like the control panel. I've told a couple of people about Vivint. We have a sign on our front yard and people have asked who was that as it's not very common around here.

I have been with Vivint for five years. I have the camera and the thermostat, and so far, I don't have problems with their service. Overall, I'd tell my friends that we've used their services.

I was telling my brother that I had ADT before but he told me that he like Vivint better. So, since he's my relative, I took his word for it. I was under too much stress at that time so I didn’t think of reading the contract thoroughly and realized that it was a five-year contract versus the two-year contract. When I saw it was a five-year contract, I told them that I might be leaving abroad. They told me that I had to show them that I had a leave overseas to be able to get out of the contract. And to move from one place to the other, Vivint charges a fee to move the stuff like the panels and all the stuff. The first guys who initially worked were very professional. They did the work properly. It took them two times to come in to do the second apartment and move the panel from one place to the other.

Called for support, after about 15 minutes going through your automated system, I was disconnected! Had to call back. Another 15 minute wait before someone talked to me. Support was polite and professional. Solved my issue in a few minutes.

It’s a great system, I’ve had it for a few weeks now and love the fact that I can control everything from my phone! When I’m too lazy to get out of bed, I can arm my system and turn off lights I may have left on. Having the assurance that my house and family are protected is priceless.

Vivint's salesman was doing a door-to-door then and we got their service, which I wish we haven't done that. Their customer service is awful. I looked on my account and called them to say that I had a bill due today. However, they can't produce an invoice for me to look at the bill. The lady that I spoke to had me on hold when she was researching the invoice. She said that I changed my due date, which I did not. I'm never completely satisfied when I'm getting off the phone after speaking to them since they don't give me a clear answer. I spoke with them less than an hour ago and I still don't know how much I owe for the month. I had their service on autopay and they overcharged me $100, and then, it took them over a month to give me my money back. On the other hand, their service is okay and their equipment works fine. But overall, I'm very dissatisfied with Vivint and I would tell others to go get another service provider.

I and Vivint's sales representative had a good relationship. He explained to me everything and it all worked out. I have Vivint's smartphone features and I love it, and the doorbell is also one of my favorites. Everything is well. My daughter referred me to Vivint, and I would also let other people know that Vivint is a good company to go with if they're interested in purchasing security.

I've had Vivint for four years and I paid the full price. The service tech that comes to my house is fantastic, very understanding and compassionate. The sales rep did his job well enough to get me hooked and I signed a four-year contract paying $70 a month. The security system was installed the same day and the installers didn’t leave a lot of mess. On the other hand, the features are neat but it's well overpriced. You'll hear reports that they will offer the service for $30 a month, but you'll pay double for the hardware that's in the house. You will be paying $70 a month for a system that you don't really need.

I have an inside camera, an outside camera and all my doors are monitored by Vivint. I like the system and it’s good. Sometimes my doorbell camera doesn’t detect things when I want it to, but that’s about it. My installation guy was amazing. He was approachable and down to earth. He didn’t make me feel like he was a sales guy when he came in. He let me make the decisions on what I think I needed rather than trying to force me into things, which was awesome.

Was absolutely stoked on the great customer service and the end result with our new security and smart home system. Not a huge fan of having to sign and initial the installers "smart phone" for all the legal stuff... but rest was GREAT!

My husband died last year and that left me alone and aging. I can't tell you what comfort it is knowing I have this layer of protection over my home and my life. Thank you for your amazing customer service - especially those times I have accidentally set off my alarm! Knowing someone was going to speak with me right there over the device in my home was amazing! Thank you.

The whole process of getting Vivint went very smoothly and seamlessly. Its purpose was to replace ADT and I placed the order in the morning and the technician installed that afternoon. The system is everything that I was looking for and after ironing out a couple of minor glitches seems to be working perfectly.

The installer was great! He was very nice and knowledgeable and did a great job teaching us how to use the system and figuring out what we needed!! He went above and beyond and out extra time into making sure we were happy and taken care of. We have a brand new house and have had a lot of people in and out of our home and the Vivint installer was the best and nicest by far! We will recommend Vivint and our installer VERY highly!

We had Vivint in another community we lived in and when we moved to this current location we had the service transferred down here. We’ve had for about seven years now. The sales reps and the installation team were prompt. The installation team is also courteous and they did everything the way we were expecting them to do. We have the window and door sensors, smoke and motion sensors and glass breakage sensors. The system works well and we’ve had good service from Vivint.

When I bought the house, Vivint was already installed in it and Vivint got it activated. The dealing that I had with their team was quite pleasurable. Everything was smooth and easy. The process did not take long but they explained it to me efficiently. When I tripped on it and the alarm was turned on several times, they responded very quickly. Their service is good and pretty economical. I’m pleased with it and I’ll keep them.

I have the panel from Vivint and I have the alarms on my windows and my doors, and I love it. The techs are knowledgeable, they get the job done and I’m satisfied. I’m really interested in purchasing a package, but it’s a little pricey. I want the cameras in the front and the back, but I have not yet had a technician to come out and do an evaluation to let me know what the price is. Other than that, I would recommend Vivint to a friend, a neighbor or a loved one.

I got Vivint’s alarm system for five years now and so far, I’m overall satisfied with their service. However, I’m having trouble with the cameras and it keeps on stopping from working. I reached out to them a couple of times and their reps treated me well. They helped me turn it back on and told me it was because of the cold weather, which I don't believe because it was in the house. When our alarm went off a couple of times, they would contact us to verify if it was an emergency but it wasn't. They're a decent system to go with but I got to be after them to keep things working. I'm due for a new system but I’m shopping and looking at prices.

It took us a few days to get acclimated to our new security system but it is very easy to use! We feel more assured if our home is bothered in any way, we will have a record of the time and situation that is taking place as well as our police department's quick response to our home.

I had this system installed and they cut a hole through my wall, into the garage to plug into an outlet for their sky panel!! A wired plug through a wall!! That breaks fire code. Not only that but now my garage fumes leak into my home! I had a friend point this out to me, I wouldn't have know any better. I asked to cancel everything and have their product removed from my house and I'll repair the walls myself, but they said it would cost me 500+bucks to cancel. They then said I could transfer it to someone else... as if I'd have one of my friends install this!!

I am very happy with my Vivint system. What I like the most is being able to see the person and talk to the person without having to open your door. Also, I love that when I am away I can access and talk to someone who is at my door without me even being there. I had a false alarm recently and was very impressed with the speed in which Vivint called me to see if I was ok or needed some help. Thank you.

I haven’t even had this system a month and my house was broken into. I called to file a complaint and was left on hold over a hour. I tried to get out of this contract and Vivint is giving me a hard time. If they swore by their product they would give you more than 3 days to cancel on a 5 yr contract. Most company’s at least give you 14 days. I placed a down payment of 98.99 that Vivint told me I would receive a full refund because They gave me a better offer when I found a better deal with another company. I still haven’t received a refund yet. They try to credit everything. They won’t refund your money. Do not purchase a security system from them!!!

The technician Jason ** was amazing. He has provided us with excellent customer service. Nothing was too much trouble. He was amazing! He made sure that we understood the system thoroughly too. He took the time to contact me whilst he was on days off. Thanks very much.

In the beginning, we had issues with Vivint not coming on time. And when they came, they only hooked the system up and it took them two weeks to hook everything up where it's supposed to be. Then, when they were supposed to come back, they never came back on the date that they were supposed to. They came out eventually but they didn't have the proper appointment I wished they had. So, I had to reschedule again and it was just a big mess. We bought a house and we're going to have the system moved. I'm trying to figure out how we're going to do that and if it's going to be this much of a hassle, we're going to have to go with another security system.

I was looking for some feature upgrades as opposed to some of the other alarm companies that provided service in our neighborhood and I'm satisfied with the features that I got from Vivint. Interacting with their rep has been pleasant. The salesperson actually came out on-scene, so I dealt with the salesperson one-on-one. The installation was phenomenal. Everything worked properly and at the time that they departed, there was no damage to the residence. It has been a pleasant experience except for when I moved and tried to change my package. The cost to get out of the Vivint contract is very restrictive.

I called Vivint one time when the panel was acting up. They tried a bunch of stuff at me doing it over the phone, but it didn’t work, so they sent someone out who had to put a new panel in, and that went fine. We have some cameras from Vivint, and we connect on our phones to see when it goes off. But I checked today while I was driving home and the internet wasn’t hooked up again. The panel keeps coming off, and I need to probably call them and have them come again. I got a new phone for our hotspot because I thought the phone was the issue, but it was the charger. I’ve tried hooking up the new phone and it won’t hook up, and I forgot about it because I’ve been extremely busy.

We have a neighborhood website and a guy put on there that he had Vivint. I was fighting with ADT at the time. So, I fired ADT and got Vivint. The sales rep lives down the street from me and my experience with him was excellent. The Vivint guys came over the day before Thanksgiving, about 4:00, and worked until 9:00 that night. They drilled some holes and ran some wires. They did a whole bunch of work, and they put the panel at the front door. ADT has been here three times and said they couldn't put that panel in the front door. I got a doorbell camera, two cameras, and I got a touchscreen panel at the door, and Vivint is monitoring it. Their service has been excellent and everything's fine. I need a couple more cameras and would get a hold of the guy. I recommend Vivint to everybody that I talk to.

Vivint is not the cheapest system in the world. At the end of the day, I own the equipment but what does the hardware cost nowadays? There are so many competitors out there. Vivint is either going to get bought or go out of business. It's just playing catch-up but they gotta cash flow the client base to do that. In fact, I’m looking to probably change and the minute I threaten to leave, they’re gonna want to cut me a deal because it's all about recurring fees and cash flow.

Great customer service and knowledge. Our technician was on time and helped us secure our home. After a short discussion and a look around the home, the Vivint tech understood our needs. The Vivint system is secure and automated. We love it. Thank you for a great product and experience.

Our experience with Vivint was not good at all because in the beginning when we first signed up for Vivint, the system was signed up by my sister. We all live together, my sister, my brother-in-law and myself, and when we changed over to Vivint, my sister was the primary person on the account, so she was making the payments from her checking account. Later on down the line, we decided that we wanted to go ahead and I was to take over the alarm system bill and go from there. My brother-in-law was on the system as well and he had decided that we were going to take that responsibility away from him and give it to me as well. I was going to take over the bill so I was changing the passcodes and in order for me to be able to do that, my brother could no longer be the primary as far as changing the code on the system.

I'd been talking about Vivint’s service features for a while and they were having a good promotion so I went ahead. I got the security, thermostat, cameras, the door locks and garage door included in my service package. And I’ve put a lot more of switches and dimmers that were compatible with it. I had an alarm system in my house for eight years before and I turned it on one time when I went on vacation, but when I had Vivint, I use it every day and I love it.

There have been a few problems with my Vivint system. When someone is ringing the doorbell, the system is supposed to let me know on my phone. But sometimes, we don’t get that in my phone or my wife’s. They were going to send the installer out once but something happened and it worked. There have been several occasions since then that we didn’t get it though. But other than that, it’s been good so far. The installer who came out was good too. He talked us through a lot of the stuff. Even if you are paying for a security service already, for a few bucks more, you can have an up-to-date alarm system with Vivint.

I like the camera and the doorbell features of the service package I got from Vivint. Also the reps that I spoke with were very respectful and courteous. It was a pleasure to have them in the home. They were helpful when I signed up for the service. But I was told when I signed up with my brother referring me, that we both will get $50 discount. I don’t know if that ever went through because I’ve been watching and I haven’t seen the discount come through. I’ve had to call a couple of times because the system became very sensitive but Vivint took care of the problem and it has been fine. I’ve been very pleased with my experience.

I have only had my Vivint security system for 2-weeks and I've experienced camera offline issues multiple times. The support team kept us on the phone for almost an hour until we just said, "Send a tech over." I can't believe they charge you for having a Tech come out to your house. I'm not happy at all. I can't even recommend the product to anyone. Why would I??

I have only been a customer for 3 months and have called Vivint well over a dozen times. They keep sending me a loan document to sign that does not list any equipment on the document. When they read me the equipment installed it is incorrect as well. Every call they apologize and tell me I'm correct and new documents will be sent. I either never receive them, or they are the same documents that don't list the equipment. Who signs a legally binding document with a total due and an area of equipment bought with no equipment listed.

Great so far. Nice to see and control from my phone. I feel safe and like the accessibility. It’s easy to use and really like that it can move with us if we move away. Our technician was knowledgeable and friendly as well as the customer service when we called with a question about something regarding the cameras.

When the sales representative from Vivint came after I contacted him, he explained all the good information and even showed me on his iPad how a lady is able to get the police if her home was broken in. He then identified what service he's offering that can secure my family. I then asked how much it's going to cost per month and if I'm going to have to continue paying my other service provider because it was 36 months. I thought it was 24 months. From there, we set up their service package that includes additional cameras for the inside, as well as front and back of my residence. While I like the smart features, the problem I was having after all the installation is that the modem that Vivint has tied in kept failing.

The Vivint system has been with us for quite some time and so far, we’re very satisfied with their features. As a matter of fact, we just upgraded to the video doorbell and we are just waiting. We are trying to install our storm door before the Vivint reps come out and set it up. Our interactions with their reps were good. We had their technician come out when we were having problems and he said our system was outdated so he went ahead and upgraded everything for us. I really like their service. We haven't had someone break into our house but there was a time when we took a long time to turn the alarm off and their team responded quickly. So, we’re happy with Vivint.

My concierge hooked me up with Vivint. The interaction with their sales rep was good and the installer was nice. He did the installation quickly, which took five hours. One of the reps came out one time when one of my sensors wasn’t synced up right and the alarm kept going off. They figured it out and fixed it. Besides their service package, I would like an outdoor camera. The video quality on it doesn’t work too good. I got it for over a year, but sometimes, the light doesn't turn on and doesn't go into night mode, especially around dusk to dawn. I wanted my doors protected including a camera to look at the family room, the living room and the kitchen. Nevertheless, I would tell others that Vivint's system is good and it's reasonably priced based on my payments.

Vivint is the only one in the area that offered a decent security package. A family member recommended them, and we've been with them close to five years now. Their service has been fair for the most part, and the techs who came out were good. I like the smartphone application and their system works great but their customer support for a rural area is lacking. Sometimes, they don't accommodate my need as well as I would expect them to.

I’ve been with Vivint since they started in Best Buy about 5 months ago. I got the service package that includes the security and doorbell features. We had some problems in the initial stuff but everything got fixed. Their representatives were good and helpful when I spoke with them. The installation team was great as well.

Avoid Vivint like the plague! I wish I had never opened my door to their salesman. They offer great customer service until they have you locked into a contract, then suddenly great service comes with a price tag of $49 for a tech fee. I’d say I’ve paid for 5+ tech visits and yet the service has probably worked no more than a total of 30 days in the last 18 months. Right now none of it works, but I’m not paying again for a tech to come out and put a Band-Aid on it so it’ll work for a handful of days.

Am happy with Vivint security and I monitoring every movement in my house. Very protected. They usually tells me when the door is left open. They call to make sure everything is okay in the house and no need of sending dispatch to the home if safe.

Not prepared for installation day of appointment. Items to be installed not available at time of installation. Contract paperwork not provided. Appointments set up to complete the installation but failed to show or call and say can’t come due to unforeseen conflicts of appointments.

I have a co-worker who had Vivint and when I was looking out for security system, she said it was really good so I checked it out. I have the doorbell camera, an indoor camera, and a variety of sensors. The installer was wonderful whenever he came by. He was very informative and even gave me some non-security system related security tips since it was my first time living on my own. He gave me some things to watch out for whenever people came to the door and things like that. That was really nice and he went above and beyond. The doorbell camera’s great because it means right wherever I'm in the house, I can answer the door essentially even when I’m not home.

My cousin had Vivint and I liked it. I've been with them since July. The installers made a hole but weren't able to hook it up from there, and they said that they were going to come back to fix that but they didn't. However, they cleaned up after themselves. My interactions with their reps have been really good. Then when I had a problem with my garage door opener and asked them to send someone over, they tried to charge me and I didn't like that. All in all, I'd recommend Vivint.

We liked how our house was laid out to get the best protection. Vivint's sales rep was very helpful in showing us what would work best with what we have in our house. Also, the installation team explained how everything worked and answered all our questions. Vivint has responded when our smoke alarm has gone off and they have been right on the money. They are there to respond when anything unusual happens and find out if there was a problem or if it was something that was my fault. We have been pleased with Vivit and I would suggest it.

I have some cameras, control panel, smoke detectors, and the doorbell camera from Vivint. Their system is installed in a rental unit so it is more or less for security and protection while we’re not there to see what’s happening. The service has been great so far. A couple of their technicians came out to the house to install the different products and they’ve been extremely knowledgeable.

I've been with Vivint for 6 months and I'm extremely satisfied with them. My package includes alarm, video and monitoring. Due to the industry I’m in and where I live, I need it. Their sales rep was really great and super knowledgeable. She and her tech did exactly as she said they'd be able to do. The tech, a young man, came within half an hour of us finishing the contract and was done in two hours. He was extremely knowledgeable, efficient, and personable Moreover, he was able to do what our other provider couldn’t. They did a great job and I have referred them to a couple of neighbors.

I’m very satisfied with Vivint. Their sales reps were fantastic. They knew what they were doing and they didn't try to oversell. The people that did the install took their time and they made sure everybody was happy. There were very few issues too. I called up the customer service tech line and they were more than willing to get my one issue fixed. I spent an hour on the phone and we got it handled. Other than that, the entire system works great and I like that I can kind of peek in and see my house at any time with the cameras. That's a really good feature that we enjoy. People should run out and get Vivint because it'd give them peace of mind when they're not there.

The service package that I purchased from Vivint has a doorbell camera and I’m very satisfied with it so far. The installation went well and it didn’t take much for the installers because they had most of the stuff already in here. They also explained everything about the product. I had fewer problems with Vivint than I had with other services and I would recommend them.

Our interaction with the sales reps was good, and they answered all of our questions. The installation experience at the first house was difficult, and we had a bad reception there. We were getting notifications that someone had rung the doorbell, but before we could do anything, the person was long gone because it had taken so long for the signal to get to our phones. That location had the outside security cameras also. We let Vivint know about the reception problem but they said it has to do with our old house where the signal couldn’t get through the walls. The house was built in 1924, so it was plaster and board.

The Vivint rep that came by was good. It's been a couple of months, but it was cool when we went for his deal. We have the doorbell camera, the garage door opener and the living room camera, and then a standard alarm system. There have been a couple of weird things going on, like the alarm going off in the middle of the night. We had one door set to be ignored because we smoke in the garage. And one night, my mother-in-law went out there and the alarm went off even though it was still set to be ignored, so I was confused. We just troubleshoot it, reset the keypad and hope that it wouldn’t happen again. We like our Vivint system overall and have recommended it to my brother-in-law.

It was very easy to resolve and get the answers we had. Very pleasant experience. Since we had our Vivint system installed, we have been very impressed with their equipment and the response from this company. We are happy we decided to install this security system.

I paid $99 and signed a 5-year contract at $49.99 per month. At the time of signing I was told by the representative that the contract would be cancelled if there were "extenuating circumstances", which was (and is) also stated on their website. Thirteen months into the contract I became divorced and lost all ownership interest in the house the system was installed in and I obviously no longer live there. The divorce was a financial disaster for me and I now live in an apartment. I cannot transfer the alarm system to my apartment and my ex-spouse refuses to take over the contract. Despite all these "extenuating circumstances" Vivint now demands the ENTIRE balance of the contract $2,349.53 to cancel the contract. Be aware that if you sign one of their contracts, they will not release you from it. Even if you lose your house, you are on the hook for the entire balance.

I am very very very much pleased with my system and the experiences I've had with Vivint. Before I got the system, I had never heard of it. From the start, talking with the salesperson Ty. After that if I had problems, all I had to do was call. They ordered a ticket and someone came out. 3 times someone came out for different reasons. All 3 times they were courteous. They knew their jobs and were very professional. I am very blessed. Thanks so much.

Overall experience was excellent, Professional and courteous installer. Took time to explain how everything worked. Very easy to use and I love being able to set alarm with my phone and monitor my home, I would definitely recommend Vivint to all my friends. In fact I already have.

Well...it takes a lot to frustrate me to the point that I need to do something like this review. I sure hope it helps someone make a knowledgeable decision when considering this technology. We have had Vivint for about 6 months now and I have spent roughly 3 full days...yes. 72 hours on the phone troubleshooting and have taken 4 days off work to meet techs. The whole issue surrounds the cameras and the SpaceMonkey DVR. If the cameras are not offline then the SpaceMonkey gives me an error that video is not available. I am at wits' end with this system and rue the day we signed up. My advice to anyone thinking about Vivint is to steer clear of the cameras or at least ensure you bargain for a longer trial period so you can assess the system. Cheers.

I would first like to say that customer service representative that signed me up was great. Installer was very nice but he didn't have his tools and supplies which irritated me. But he put everything up great and where I wanted. But then I was told to pay something additional which I wasn't too happy about because it caught me off guard. That made me angry. She didn't know why I wasn't informed and she had no clue to why I had to pay anyway. So I was beyond annoyed and wanted to cancel right there.

I am very unhappy with the service! I have had technicians visit our home three times to fix the problem with our cameras and it remains the same. Clips are not recorded and saved with movement, and the customer service I received when I called and spoke with Preston at extension ** was extremely unprofessional. He was rude and did not even attempt to show concern! I signed a two year contract and he is not telling me I am locked in for 3 1/2 years. This is absolutely ridiculous!

I have not been with Vivint long but I like that I can use my app to monitor motion or even if a door is open and how many time of each. If you are away from home and no one should be there then you warning and take appropriate action.

Vivint had a partnership with Best Buy and so I searched online and then signed up with them. The staff from Vivint met with me, they talked me through and told me what my choices were. I interacted with the sales rep from Vivint at Best Buy. He was very energetic and asked a lot of good questions. We tried to do home security before through AT&T and they didn't ask enough questions ahead of time. So, when they got to our house to install it, they found out that our door wasn't the right kind of door for their system. But the sales rep from Vivint took the time to ask about why we wanted a security system. We have a big house but we decided not to get the thermostat. He then explained that we can always add that on later or the smart light bulbs.

We had our kitchen remodeled. eFaucets replaced one sprayer head and then they sent me another one, but the two new sprayer heads are still not working. They do not hold when we turn the water on. The water still comes out of the sprayer where you push the button and we noticed when we push the sprayer down like if we have a tick and spray it there’s water coming in around the part where the hose connects to the faucet sprayer. We noticed that the cord where the cord goes down is leaking so I don’t know if it has something to do with it. I like the faucet if it worked but as far as their customer service, that’s great. They’re very helpful. They had the parts sent out to us within the next days. It didn’t take us long to get the part but we never fixed the issue.

I was already a Vivint customer and somebody knocked on my door regarding Solar. He came here two Thursdays ago and as soon as he left, he already ran my credit, which I didn’t give him permission to do. I’m a member of Equifax, TransUnion and Experia, so all three of them were telling me that Vivint ran my credit and I was upset.

The Vivint sales reps have been polite and I got their home security system. I set my alarm off a few times and they called right on it. When the server guy came out, he hooked everything up fast and the job was very professional. When the switch rings the doorbell, it comes on my phone but it doesn’t go through right away. And also whenever I go on my phone to talk to people, they'd be gone. They probably have to upgrade to reset something on my equipment. Other than that, Vivint is great.

I have to be honest, I was very skeptical at first about jumping on board with Vivint. I had interrogated the salesman for a couple hours about everything. He was very patient and kept reassuring me that I would be making a smart decision for my family by going with Vivint. So far, I have been very pleased with the company and the equipment that I went with. Thank you for keeping our family safe!