Vivint Reviews

Vivint representatives came around door-to-door. One rep came in and he showed me what we could have and how it all worked. He gave me some prices. We got the doorbell camera and the camera indoors, all windows and doors. My husband works away a lot so I'm by myself with two kids. So having the extra added safety is something that I like. Also, for the small business that I have, I use my door lock quite often to let people in to be able to pick up their items and I can also see them. It was great. I'm satisfied.

I had the best sales (Aaro) person ever. Kind, patient, informative and professional. My installers were great! They thoroughly explained everything to me. Had my installation completed in a very reasonable time. My installers worked well alone great and great together.

The install reps were very nice. They explained everything prior to leaving. I really like how easy it is - I feel safe now. The camera is great because I can look at it anytime. I would recommend Vivint to everybody.

A friend of mine at work told me about Vivint. I got to talk to a Vivint sales rep who was nice, very knowledgeable and explained everything in detail. I had asked him about the Nest if that was included and everything. He told me that that would be a separate thing that I had to pay for separately and that it was not included with my other stuff. We wanted some time to think about it and I've lost his card so I couldn't call him back. We ended up doing everything over the phone. We got an appointment and he came right back. We made sure that he got credit for everything.

I got home security, home monitoring and my thermostat from Vivint. When the sales reps were in my house, they were super professional. They promised the world and under delivered just as every salesperson does. I run a roofing company and I get it. I just believe that when you promise something, it should get delivered. I had to call my rep six times just to get my letter for my insurance discount, which is embarrassing and very frustrating. I don't have time to waste in a day. You'd think when you're spending a thousand dollars a year on something, you'd be taken care of a little bit better. Plus, dealing with Vivint's customer service is worse than dealing with the product.

We've been with Vivint for around seven years 'cause we go in 21st street. We got the alarm system with break glass from Vivint. The sales rep was all right and the installation went well. We had a good experience with Vivint and I was very satisfied. I'd recommend them to a friend.

When I started with Vivint, I didn't need to have them connected to the phone. The other security system we had was connected to the phone. If the phone dies out, then the alarm system dies out. The Vivint sales rep treated me very well, and even the ones who contact me if the alarm goes off. Then the installation was excellent except that the installer was about half an hour late. But he must have gotten a call because he stayed out for about 15 minutes. Vivint is very responsible and I'm very satisfied with their service.

We had ADT at the time and someone from Vivint stopped by and talked to us about their plan and it seemed like a better one, so we went with them. We had a good experience with the installation too. It didn’t take their team long. We have the windows and doors protected and got the motion detector. We've had Vivint for three years and so far, we love their service. As a matter of fact, they sent a representative here a couple of weeks before the hurricane in Florida to check and see how we were doing with our system and if we were having any problems. He was very professional, knowledgeable and nice. He also showed us features like the doorbell camera. But because it’s hard to afford everything that's in, we told him that we’d take a look at that and see if we felt we could afford it later on. He also set up our phones so that we can see if our system is armed or not when we’re not at home. So far, it’s been a very positive experience.

My new system has been having problems. It will reboot itself frequently and last Thursday to make an appointment for someone to come fix it and some it and still haven't even heard back. This is a costly system and I am not pleased to be paying and it not functioning correctly.

I made the decision to use Vivint and haven't regret my decision. The tech was very professional. He explained step by step on how to make my system work. He was on time, cleaned up after himself. I would recommend Vivint to anyone looking for alarm system.

We have been Vivint customers for more than 3 years. We have it in 3 homes in two states. It is fine until you have a problem and need a tech to come out. We found out that they rigged our system using some parts from our old system and some of theirs. They installed a transformer in the attic because it was easier for them. They disconnected the a/c to the back up battery system but used it anyway. Their response time to come fix it was 13 days! Not a viable security system when they can't come out and fix it.

I was in the market and Vivint was running a good promotion at the time so I purchased their service package. So far, their service is good and everyone has been good as well. The installation team was very professional, they worked fast and cleaned after themselves. However, I'm not always thrilled with their price and it's more than what I wanted to pay. I'm not a big contract fan too. I thought I was in 36 months and ended up being 42 months. But, lesson learned as I first heard of the Vivint system. Now, there's a lot of stuff on the market where I don't have to sign a contract and I can get the same features for a lot less. So, when my contract ends in March, I'm going to have to do some shopping around and then see if Vivint can match it. Nevertheless, the people at Vivint were very professional and did what they told me they were going to do and that was honest.

My brother in Georgia had a Vivint system and I did a garage door, windows, motion sensors and cameras. I have always wanted a camera inside to watch my doggie and security outside. Their sale representative was fine. He was the same one that helped my brother. Also, every installation person that came was great. I am a hundred percent satisfied with the service. I would like to get more cameras but the system doesn't hold more than four cameras at a time. Overall, though, the product is great and so is the service. I always speak to people that are very knowledgeable and they seem to help me.

We bought the camera, the door, the online access through my phone which they never set up on our computer, a CO2 and cameras in the backyard from Vivint. The sales rep was good and he talked his way through a lot of stuff which I researched online about adding a nest to our existing insurance. The website says that it works well with Vivint but he said we’re not going to use that and I can take it back to the store. I didn’t like the comment but we went with it anyway. It took two days to get the installations into our house because we had someone who was green and had issues. The camera was not set up properly and somebody had to come out and fix that. They seemed to be working okay since then but that was way too long.

The sales rep represented himself as having connections with Vivint and also with AT&T and DirecTV, and promised that he could offer us an improved package that included our existing DirecTV and AT&T landline and internet and Vivint for less money than what we were paying at the time without Vivint. And that didn't happen. He was only able to provide just a small portion of the discounts that he thought he could do. But the technician was quite good and knew exactly what to do. He did a good installation. He gave us a little bit of training on how to utilize the system best. At my age I probably could have stood two or three times as much but he gave us what he could within the time available.

When we bought the house, Vivint came with it and our son has the same so he was familiar with it and he helped us through the initial stage. We’ve been in our home for three months and it's the first time we've had an alarm system so we’re novices at this but we're very happy with it. When the sales reps came in, some of the stuff was outdated so they replaced and updated them and everything was A-Okay. The thermostat, the sump pump, as well as the alarms for our garage doors and windows are included in the package. The app on our phones is wonderful and we like it. We run it and we could let people in, lock the door behind them and then, we put the security on. Vivint's security system is great and efficient and we're very pleased.

Excellent job, great equipment. Best alarm service and equipment I had for any alarm service. You can't go wrong with this company. Would definitely recommend to a friend. The technician was friendly and cleaned up, you can't tell he was ever there. Excellent work.

Vivint's service is good, but a little expensive. They're responsive, helpful and most of the products seemed good. I live by myself and I was looking into home automation, an internet monitoring service where you could control lights and thermostats from the web. Vivint had that and they came along at the right time. I got the alarm monitoring services, the thermostat, and the door lock. Their reps were very pleasant on the phone. They helped as much as they can with strange issues and they always got back to me if they had to ask somebody else for answers. On the other hand, their installers have been very professional and friendly. I find their phone services good but there's a bit longer waits in the last couple of years than when I first got them. I suppose it goes with getting more customers. Nevertheless, I'm happy with Vivint.

I learned about Vivint from a coworker who uses it. I live in Orlando, Florida and I have to have an alarm here. I have cameras, alarm, thermometer, and motion sensors. The Vivint sales rep was very pleasant, helpful and knew their products. Michael, the installer, was kind, fast and appropriate. He called me and asked if he could come early which was awesome. They have a high-quality service and product. I feel safe and I'm completely satisfied with Vivint.

I’ve been a customer of Vivint for years. I go out of town a lot and leave my wife at home so I want to make sure she is safe. I got the alarm system where I can control the locks and stuff with my phone. Customer service is decent enough but we're so far north that there’s nobody up here to service us. We would wait forever for an actual human being to get a service. Other than that, the alarm system is easy to use.

The installation team from Vivint was fine. They were polite, courteous and was able to answer my questions. I’m happy with Vivint and I would recommend them.

I was pleased with the installation. Only we could not get the large garage door sensor because their system was not compatible. I found this to be very disappointing as our garage door opener is only 1.5 years old. They should have a more updated system.

I started with Vivint years ago and it’s really irritating me lately. The battery of the fire alarm keeps going off and I keep replacing them. It has that incessant beeping sound so I don’t know what I’ve done wrong and it’s really annoying. I had an issue with my camera before and they replaced it so that was fine. I’m still waiting for the return label for the other one and it’s been sitting here on my desk for months.

When someone from Vivint came to my door and explained it to me, everything worked. He was very well informed and gave us a lot of good information to where we felt like it was what we needed in our home. It made sense. We already had another company. We had the Nest Thermostat and we had everything pre-wired on the window and everything. We switched over so it was just the doorbell camera and indoor camera that we got from Vivint. Being able to control everything from my phone was what sealed the deal. I get a notification before my alarm goes off to disarm so it's very helpful.

The house I'm renting has a Vivint system but at first it was not activated and I had to call to find out about it. The sales rep was great. I upgraded the system and the installer that came was good.

Vivint's salesman was very friendly and informative. We enjoyed him. We got the basic package with a camera and a thermostat. We needed an alarm system in our home. Plus, I have the kids, so if I'm not at home, I like the option that I can check on them when I'm not right there. We've been with them for a month and everything is great. I forgot my password on the very first day and they helped me out. We've had a great experience with them.

Vivint came to the door, soliciting, and my experience with the rep as well as the installation was good. Their monitor thing is good and we have the carbon monoxide and the smoke alarm. We are happy with their system.

Had a faulty camera or sensor installed on Oct 18. Called to have replaced, couldn't get someone out until Nov 16th. Escalated call and was told Nov 6th. I stated my desire to cancel. Was called by a manager on Monday Oct 23 and was asked if I'd be willing to keep the system if he could get someone out here on Weds the 25th. I agreed. Was given 12-2 timeframe. 220 pm no call, no show. I submitted my cancellation paperwork and called service. They told me I was given a 12-4 timeframe, which I know is not accurate. Tech showed up at 525 pm and didn't even have the correct equipment. I like the idea of the system and the security it could provide, but not with faulty/defective equipment and a 28 day wait to have it replaced. Cancellation stands. Surprisingly, they can get someone out sooner to remove my system than to replace bad equipment. I WILL NEVER RECOMMEND VIVINT TO ANYONE, EVER. HIGHLY DISSATISFIED.

Our initial installation was two weeks ago and we still have not received a DVR and the yard sign. The second camera was installed a week after the initial installation also. We love the service, but am not happy that we are paying on hardware we have not received. We would appreciate someone coming to our home to install the DVR and a yard sign.

The installation process is horrible. In signing up as a new customer, I was made to believe that I needed security equipment that wasn’t needed. Upon arrival, it was noted that my home came with basic equipment and additional Vivint products were not needed. Was told that I am to receive a refund for the items not needed over two weeks ago and I’m still getting the runaround. I’m due a refund of over $900... that’s not chump change!

For the most part, my experience with Vivint has been really good. We were aware of the new security systems since our son had one, though not Vivint. Someone from Vivint came to our door. I was interested in what the rep talked about. It was so much more than the 20-year old system we had then. It was something we wanted anyway so we went with it. Their sales rep was very knowledgeable, friendly, and not particularly pushy, which I appreciated. They didn't tell us we needed every bell and whistle. We told them some of the things we did need. With the dogs coming in and out, we need to make sure that they didn't set it off. There were some features we really wanted and there were some that we could have had and we know that other people have them, but we just didn't feel that we needed it.

I have two different accounts with Vivint -- one for a rent house and then one for my current house. A guy from Vivint came door-to-door and he was very professional. And I’m content with their service too. I haven’t had any issues with them. They do a good job of what they’re there for.

I have the sensor monitoring from Vivint for the little openings. I also have smoke detectors and the thing for a couple of lights. Vivint has very good customer service representatives. They're clear on the solution, they listen and provide a quick response. The installers are all right, but they are not very technically savvy in terms of installing position and making it work quickly. There's sometimes a learning curve.

A rep from Vivint knocked on our door and he was very pleasant. We signed up and the installation process took a whole lot longer than we were anticipating. The installers had to come back since they stayed until after midnight and still didn't finish. We were not quite prepared for that length of time and it wasn't explained to us how time-consuming the installation would be. But they were good and after they finally got through, the system worked. Then we had some problems with the Space Monkey so they came back and had it replaced. I like that we are able to monitor our house since we are gone away a lot. We use the app on the phone to do that. As of last night, I had to uninstall it and reinstall it to get it to work because it was malfunctioning. But when I reinstalled, it came back up and I was able to see things.

I’m a cop so I see a lot of valid reasons for having a security system and I thought to have it would be the best thing for a peace of mind. One of the Vivint reps was a girl in the neighborhood and my dad recently got his system installed. Then I signed up with Vivint too. Their sales rep was perfect that I couldn’t ask for anything better. I got the cameras, the smart thermostat, and the motion sensors. When I moved into my house, I already had the smart locks so Vivint just integrated my smart locks into their system.

The technician came and did half a job, left the door handle opposite and the front door does not activate with the alarm. I have texted and tried to get another tech out with no response. In the beginning the technician was supposed to come twice over the weekend and did not show up.

I had my system installed on 10/12/17. The doorbell camera and backyard camera have NEVER worked. I get a UPS delivery at front door - no visitor detected. I go stand on my front porch and wave my arms around - no visitor detected. I and my dogs walk around the backyard - nothing. I have had technicians here twice - one for 7 HOURS! Replaced doorbell cam and panel. Nothing. I have a third tech appt scheduled for a week from today. I have read all the positive reviews. That's why I selected Vivint. It just does not seem to work at my home and the technical support has been worthless. On top of that, it seems if I want to have the system removed, there will be a penalty for cancelling my contract.

The Vivint tech was very knowledgeable and helpful in answering all my questions. I would recommend Vivint to friends. The tech was fast and efficient. All the Vivint equipment works really well. I love that I can control everything with my phone.

The doorbell detector only detects and records visitors every once in a while. Very random. So a lot of visitors missed. I tried calling several time for assistance but no one picks up. Just wait on hold forever. Rebooted camera, tried everything the video says to do. Still has not worked correctly.

We had a break in so that’s why I went with Vivint. Everything was good. I got a camera, door lock, and light. The installers were good and fast. I liked everything and I’d recommend them.

Someone from Vivint came by our house and our interaction with the rep was really good. We have the doorbell camera, all the window and door alerts and the plug for the devices. Everything has been good and seems to work. If it doesn't, they get out quickly.

Vivint canvassed the neighborhood and their rep, Kai was spectacular. We went over a list of things that I wanted. If it wasn't for him, I would have never signed up. I have two houses. One house has an exterior doorbell ringer camera and the other one doesn't. And then I have the glass breaks, fire alarm, smoke detector and supposedly motion sensors, but they're not working on the other house. I'm satisfied with the monitoring service but not with the maintenance service. I had a panel that was dysfunctional and they made me jump through hoops to get it fixed and I didn't appreciate that. The installers were fine. They perfectly took care of everything.

Vivint was in the area, doing a lot of installations, so I called up and had scheduled an appointment. The sales reps were friendly. They gave me the spiel about what they could offer and the kind of things that would work well with my home. The installers knew what they needed to do. They gave me two locations to put the pad whenever I wanted to use it. Every time that I've had an alarm go off, which was more or less my fault, Vivint was very quick to call to verify everything and they took care of all of my needs. They had to rectify the situation. They were very courteous and I've just had a very good overall experience with all of the service.

I was really pleased with how respectful and knowledgeable the technicians were. I would definitely recommend Vivint to my friends and family. Very satisfied with my equipment as well as the service. I always have a greater signal and being able to monitor my home from anywhere with my cell is the Best! The doorbell camera is wonderful and I am able to speak with the people who actually visit me.

My grandmother passed away in 2016. I became the executor of her estate. She had a Vivint system installed in 2008. I called and spoke to customer service about paying for the system until I could sell the house. I sent all the requisite paperwork proving I was in charge of my grandmother's estate. She said she would extend the contract for 15 months. I was sent an addendum with the billing address change and the monthly cost. I signed and returned it. I called today to cancel service because the house has sold and will close tomorrow.

Had Vivint monitoring for a few years. Had a sales agent call me to renew my contract although I had still two years left on the current one. I had been satisfied with their service so far. I was ok with it. BUT, I informed the sales person that we may list our house for sale in the future and if it sold we would need out of the new contract. I was told no problem since I was renewing before my current contract was up. Four years later we sold our home, I called to have contract canceled but was told I could not do it because I still had two years left on it. I informed them what the sales person had told me but they did not care to listen so I could either pay the $800 left on it or move it to the rent house where we were moving to temporarily. We decided to move it and decrease our loss. Of course we did have to pay an install fee.

I signed up for Vivint around February 2017 timeframe and I was told as an active duty service member that I would be able to cancel my contract at no additional cost as long as I provided proof of my military orders. I received orders in July to transfer in September to train in Texas for 2 months, and then permanently change stations in December. I began the process of canceling my membership August 23, 2017 and provided my orders via email, and highlighted in yellow my school dates from September to November and report date in December to make it very clear that I would not be living in the residence Vivint was installed in after September. In addition, I requested the panel, doorbell, and bolt be removed by their field techs because my home was going to be rented after I vacated.

I have been trying to get my refund for over 1 month now for some upgrades that were not completed on my recent installation. I have called every week only to have the representatives tell me it will take 3 days, and even they have gone to the point, "We will call you in the 3 days to follow up" and of course nothing still happens. Unfortunately for us we are stuck with them for 2 more years. I would not recommend Vivint to anyone, they truly don't care about the customer.

The system is not user friendly. I have tried and tried to load my brother into the system to access and it still isn’t working. The front door keypad doesn’t work to recognize my code so I have to unlock with the key still or my phone! The doorbell sensor video to delete the clips is tedious. It’s one at a time and very slow! I tried to add Z Wave smoke detectors and they won’t add to the system! The only part I enjoy is the climate control from my phone! The doorbell cam works on WiFi only so if your WiFi is spotty or slow it doesn’t work! For home automation I give it a D-. Going to have to call the techs to help me. I hope they don’t charge to come out to fix the system.

We’ve been in our home for 35 years and the only time we’ve been robbed was when the garage was left open or somebody left something in the front yard. Nobody has ever broken in but 35 years is pushing it. I had cameras hooked up but I can never make them work so I paid $700 for nothing. Then Vivint sales reps came to our door and and I got the service package with the camera at the front, the doors, and the alarm system. But the camera always dings and it goes off on my cellphone every time I walk out the door or when my husband goes out to pick up and take the trash out or goes to the mailbox and I’m out somewhere. It's annoying. Also, it’s traumatic when we forget the password. Overall, putting in all the little gadgets is expensive as well as the second bill, but otherwise, the Vivint system is fine and I would recommend it.

We have Vivint’s full service for three years now. We got the security system, video camera, doors and thermostats, which were very interesting. The guy who came out and sold it the first time was knowledgeable, professional, and knew what he was doing. But our experience has been mediocre and our satisfaction is at medium to low. Also, their equipment’s not the best and they need to upgrade.

Lucas, the sales rep from Vivint, was good. He was very knowledgeable of what he got going on. I had a problem with the system at first, but I called him and he picked up. He talked through what was basically my error, but he taught me how to fix it. It was a pleasant experience with him. The price was medium - they weren’t the cheapest and they weren’t the most expensive either. But I’m pleased with the product. It's very user-friendly.

Vivint came to my door about a year and a half ago and since I’m away from home quite often, I purchased cameras. A part of the system is not working and when I called them to try and get it fixed, they didn’t get somebody out here to take care of it. They decided that tech services would take care of it and they sent me an email that told me to turn it back in the original packaging but I don’t have it and as of yet it hasn’t been taken care of. During some remodeling, the panel fell off and cracked. The saleswoman and I had a round about it because she was telling me that it cost $500 dollars to replace. But it has been fine with the installation team. They worked everything out, put them and set it up just where I wanted it.

Vivint teamed up with Sprint and had their people walk around my neighborhood going door-to-door. Their guy William kept coming to our house for three days in a row and finally sold me. I was skeptical at first, but now, I like the idea a little bit. I didn’t know it would be fundamentally good for our finances. William ensured me that Vivint would be a good move and we’d be safer and feel more protected. It was a good deal but the only downfall was we switched phone companies and Sprint was terrible.

After being robbed twice in just over a week I have had this system installed. I now have a feeling of safety again in my home. The convenience of being able to leave knowing that everything is safe is invaluable.

My alarm was installed 2 weeks ago and wasn't working til today. A tech was there almost every day for two weeks with no success and said it was all due to an e-signature they said they didn't receive. I sent it four times and had confirmation it was received. Also they withdrew over $700 from my account that was supposed to come out in monthly payments. I contacted them and they admitted they should not have withdrawn the money. I'm still waiting for it to be redeposited. Over the past two weeks I've spent over 8 hours on hold. Had my business disrupted and no one would return my calls and I'm a customer of 20 years at my home!!! Very unhappy.

Please, do not waste your time or hard earned money! We purchased a home in Maryland in 2015 and selected to go with the security company (Vivint) contracted by the prior homeowner. Bad move on our part, because the contracts you sign do match the deals that the over friendly customer service representatives explain to you.

I love the systems and I am very happy with my support and Vivint.smarthome.com. The installation experience was a little bit much but overall a great value and the tech finish his job on time. I would recommended Vivint to all my friend and family members. Thank you.

Everything has been so great. Feel safer with this alarm system. My family is grateful we got a great deal for this system, especially for our new home. Being able to see who is coming to my door and the cameras capturing everything outside is amazing.

We’ve had Vivint for three years. We went with them because my wife and I are both in law enforcement and the number one alarm company that responds the best for this area has always been Vivint. Installation was wonderful and Vivint was pleasant to deal with.

Recently had a system installed and the installation was completed but rushed. The tech did not properly install my second panel which has cause several false alarms and now my second panel is currently not working. Hopefully my panel will be repaired or replaced soon.

I’ve had Vivint for about a year now and I'm stuck in the contract. My system for my home in Connecticut has the combination locks, cameras, motion detector and smoke detectors. The sales, tech support and installation are okay but there are a lot of glitches with their systems. They're trying to make improvements but for a while, and we had a lot of problems on different things. You can have users but sometimes when you add a user, it doesn't take. The cameras wouldn't work properly and there were a lot of back and forth with the motion detector cameras. Also, I tried to get some credits but they were very stand offish about credits.

My son had Vivint and that's how I found out about them. I've been using their system for seven years now. Their reps have always been nice and really considerate. They also have good security features. I have the smoke detectors and both sensors for the doors and windows. The only thing I’d like to have is some wireless security cameras outside but they don’t have them or the infrared ones, the one that you fit light or the ones that you can activate with your phone or hook up to your iPhone. Other than that, everything has been good so far.

Vivint is basically an alarm company and you have peace of mind when you're not at home. We got a service package that includes an alarm that's on the doors and windows, and it was a good experience.

Ever since having this system installed in our home we have had nothing but problems. The equipment doesn’t work, they don’t monitor it to know when it isn’t working. They took a large sum of money from our account for no reason and when we informed them they still did not get the right amount refunded to us. Thank goodness I checked! I should not have to monitor the monitoring company. We have had to have so many tech visits scheduled to come repair the system that we can no longer take time off of work. It’s ridiculous. To make matters worse, I am locked into a contract with them for 5 years and can’t break it without a financial penalty. I now have to weigh out the cost of breaking the contract vs the cost of tech visits to repair their system over the course of 5 years.

Simple and easy when arming the panel. I love watching on video who's coming in on my door. I was away and checking on my cellphone. I realized the garage was open. So, I remotely closed from my cellphone. Convenient, just a touch of your finger on your cellphone, you know what's happening around.

I've been very satisfied with Vivint and my experience with them has been pleasant and efficient. I had a door that I wanted not to have an alarm and an excellent technician came out and did it.

We have Vivint's regular features in our security package that includes the alarm on the windows and smoke detector. My wife wanted those because she’s always alone. The system works, we love it and I'm satisfied with Vivint's service. We had a great sales guy who explained the whole thing in detail, how the system works and how to use it. The installer was quick, prompt and did the job too. Vivint is a great alarm system and I would recommend it.

The installers came on time, were very professional and explained everything to me. However, my doorbell camera won’t work. They keep going out. I called them and the representative was pretty terrible. Her customer service wasn’t that good. But she finally sent a representative out and charged me the $50 for him to come out. It worked for about three days and it’s not working again. It wasn’t something that I was doing incorrectly. It just wasn’t working. But other than that, I like the service and I would recommend Vivint.

I got my Vivint service in the beginning of June and it is going well, and I've had no problems with it. It's a whole lot better than the one I had before since there are different stuff and there are more features on the alarm. I like the doorbell camera and the other camera in there. The sales rep was really good, knew all the details, and explained everything to me, and the installation team was good too. Taking everything into account, I've had a great experience with Vivint.

With the way the world is going right now, it's time to get a home security system. The Vivint salesman was nice and knew his products. The first guy who installed the system didn’t get it all the way completed, so another guy came and finished it. They were both nice. At first I had problems with the cameras that kept going down, but lately they’ve been going good. Great service.

We were at a show at the convention center and my fiancée at that time and I was moving into a house. We stopped at a booth and talked to people from Vivint. It seemed like the program that we’re looking for. They also mentioned the price was locked and that was another thing that was pretty attractive. The technician came in the day that we purchased the house. They came through, looked at all the windows and doors that we have and quickly installed everything and put the panel in the living room. The app is useful to be able to deactivate it before you walk in the house. We’ve had it probably about a year and a half now and haven’t had any issues.

We've been with Vivint since June of this year. We got from them the garage security device, the front door unlocking camera, the door where you open the part and you're told, "Front door, back door," the modem or monitor, and the fire alarm. The guy that came out and installed the security devices did a good job. He went through everything with us and he got us set up on the app. Everything has been excellent with Vivint and we haven’t had any problems.

I bought a house with Vivint's central security already installed and I thought I had to keep it. I had a pleasant time with the installation team and nothing went wrong. Dealing with their customer service team is also pleasant. I'm satisfied with them.

When I got the Vivint system, their reps were superb. They explained everything clearly, including the options, and I was happy. The installers knew what they were doing. They came in, did what they had to do. They went through the keypad, explained how to do things and set it up for me. Slowly, I added a few other options. I have the the online arm/disarm feature and I had them connect the windows and door motion detectors to the existing house horn. They did that with no extra charge, which I'm happy with. Also, anytime I have a problem, their tech department is good.

My husband and I sold our home and were moving to another state into a rent home and did not want to transfer the service or monitor into a rent house we do not own. We were told by multiple Vivint employees that we're able to transfer the service to the new owners. Once we got in contact with the new owners they told us they were interested in the service. We called Vivint to inform them that the new owners wanted to take over the service. Vivint said I had to give verbal consent and that they then could call and say moves and takeovers/say their address.

Awesome service and great system. Camera is a little slow to view and talk to person at the door when away out of country. Also, person can't hear me talking to them through doorbell when I was out of country. But I could see clearly who was at my door and what they were doing.

Nice people to deal with. They explained everything to us and help us set everything up. I really like that you can see who is at your door without opening it, which is good because I have children. I will recommend Vivint to my friends and family.

Vivint was recommended by a friend and I got an outdoor camera, a direct camera, a thermostat and CO and smoke alarm system. I just felt I needed them all. My satisfaction with the service, as well as my interaction with the reps, has been really good and the install team has been helpful. We have been with Vivint for about nine years now. One time, we were out-of-town and we got a phone call that our alarm was going off and it was the backdoor.

A friend told me about Vivint and since they gave a good discount for a friend's referral, I proceeded with them. Their sales rep was good and their customer support team has always been quick and helpful. I am satisfied with their security services, too. I’d recommend Vivint.

Vivint's rep was pleasant, professional and down to earth. I'm young, so I don't require the suit and tie performance. I would relate more to somebody that seems more human than a professional robot. He caught on to that and was able to catch on to the vibe and interacted with me the way I would prefer someone to interact with me. Since I'm a truck driver and my wife will be at home by herself 95 percent of the time, I got two glass break sensors, a doorbell, three exterior cameras, a motion detector, and four doors. The installer was great. He came over and set it up. He was here a lot longer than I expected though. He stayed until it got done around 10:00 o'clock that night. He walked me through everything with the system and all the different settings. Plus, he helped me set the app up on my phone.

I've had Vivint for two months now and they have excellent products and service. I wanted more security at my home so I got a doorbell camera, indoor camera, a door lock, and a smoke alarm from them. My interactions with their installation team was very pleasant and professional. They knew their stuff and they answered my questions. I would highly recommend Vivint.

I have been a Vivint customer for 13 months. I called to have my alarm system removed due to being moved due to Hurricane Harvey. I was told that the technicians were backed up due to the hurricane (understandable). I informed the Moved Specialist that I would no longer be occupying the apartment and the technician would have to go to the leasing office so that someone could let him in. Now the apartment complex is saying that the alarm was removed BUT Vivint technician is saying that he did not remove the panel. This is a Luxury apartment complex so now Vivint wants me to pay to get a new panel without trying to investigate or anything.

Battery problem on doors connections. Xavier, the technician, knew what needed to be done and was able to replace the battery and reboot the system to clear the alarms. Xavier checked out the system prior to leaving making sure the system was up to date.

My Vivint rep was clear and precise. He was professional and explained everything thoroughly and accurately. My rep would definitely be someone I would recommend and I will tell my friends about the great service Vivint provides its customers. Thanks Again Vivint.

Upon my first encounter with Vivint, I was told of course about how awesome the company was and how if I ever had an issue it would be resolved quickly. Word of advice RUN and slam the door in their face. I was promised a piece of equipment and it never arrived, this is after I told the door to door sales representative that sold me the security system and the installer that they forgot to give me the equipment. I even called customer support and they said sorry if they didn't install it initially then you can't have it. Keep in mind it was not my fault that they didn't install it and it was one of the devices I requested when signing the contract.

I've tried for over 5 months to cancel the services of Vivint. I spoke with numerous representatives who were trying desperately to keep me with a service that I honestly never used. I never had problems until I cancelled. My contract was done and I simply said thanks but no thanks. Over 5 months later my bank account was debited. Finally my bank has put a stop payment on these crooks. I did everything within my power to remain polite but I've had enough. STOP billing me.

I had Comcast both at home and at my business, and I wanted to get an alarm at home. So, I had Vivint installed about six months before my business because I was told at that time that it wasn't available for business. And then, I had an issue with one of my cable boxes. We got some talking and they told me that the alarm was already available for my business, so I just switched everything over.

A few years ago, a Vivint salesman went over the options, the free installation, and the available upgrades. He was great, very personable and professional, and he knew the product and services. He also showed me his badge and gave me the number to call if I wanted to make sure of his identity. His sales offer sounded like a good idea, so I accepted the offer and got the security system and the cameras. When we renew our contract, we might look at other features that they offer. The installer was great too. He was mindful of our pets and watched out for them when he had to go in and out of the house.

I like Vivint better than my previous home security provider. I like that they have a voice, and the monitors through the panels. I also like being able to arm and disarm the system wirelessly. The installation process was smooth and easy, and the person who did it was really cordial. He was very informative and did his job well. Overall, I had an excellent experience with Vivint.

The installation was delayed a few days due to a scheduling conflict with the original installer. But once we were assigned a new tech, everything was smooth sailing from there. The 3 gentlemen who came to our home were professional, courteous and friendly. They did a clean job installing our equipment and did an even more fantastic job explaining all the features to us. So glad we chose Vivint for our home security needs. I would highly recommend Vivint to our friends, family and neighbors.

It’s been a blessing. Install was perfect and although we can’t figure out the thermostat details we will get there. Already have 2 clients that are moving forward as well. All the incentives help our Primerica clients afford this amazing program. Thank you for partnering with the best company in the world!!

Vivint has been the best thing that ever happened to our home. We feel safe and confident that we are protected and the entire system is very easy to use. We appreciate that the technician came quickly after we moved in to get the system up and running as soon as possible. We couldn't ask for anything more and are extremely happy with the service.

Vivint has been great. I got their best package because I'm geeky that way. 10 being best and 0 being no good, I would rate their service with a 9. It was all done via the phone and the guy came out and installed it. It was absolutely a wonderful experience. Everyone was very accommodating. Everything was explained to me as expected from a service professional.

My dad had Vivint in here when I first came back home from some other town. He forgot to tell me about it so I didn’t know he had a security system installed. I was sleeping downstairs then I heard a big loud noise. I came upstairs and they got an alarm. Next thing I know, the police, ambulance and everything else pulled up in front of the house.

The sales rep from Vivint and I sat down and we talked about what I wanted and came up with a game plan with what we thought would best suit my situation. I liked the price and what they offered, and I got cameras and electronics locks. The installation went very well. They were very knowledgeable and took time to make sure everything was answered and taken care of. I just thought that they can work more on coordinating things that would benefit Vivint in return. I have two accounts, mine and my parents, and said, “Hey, let’s just do everything at one time” so they didn’t have to make two trips down from wherever the technician was coming from to do work in the same neighborhood.

Our experience has been dreadful. We've spent 20 hours on the phone, been stood up 3 times for installation, Had serious billing issues, because what they added to bill at the office was not the equipment we actually installed in the house. They offered me a $200.00 credit for the last time they stood me up and I had to stay home from work all day, then they took that back after I had the install done. This whole experience has been sad joke. They also never came back to finish the job. My front door knob you enter the codes in is not installed so my family can't use the system. Also I'm not even totally installed and the installer won't call me back, I've called him twice. For truly terrible service and enjoy this awful experience just call Vivint. The fight just continues.

For starters after testing their panels for radiation levels I found out their panels give off dangerous levels of EMFs. I called to have the panel moved downstairs in a safer place. Not only did they charge me to have it moved, they left a hole in my wall where the panel was. They acted like they didn't even care. This is a brand new house. It was just built last year. Horrible service, horrible device, horrible insulation. I do not recommend this company to anyone.

Smart Home - I would give them 4 or 5 stars across the board if it weren't for a scheduling error. I drove 300 miles to meet the installer only to find out they removed me from the schedule the night before. After a phone call and expressing a lot of dissatisfaction they got someone to my home that day. The installers were terrific. The system works well. I love it.

We are very happy in our choice to have Vivint secure our home. We love the cameras and how they were able to install with no hassle and none of the wires showing. We are also very pleased with how easy the app is to use from our phones. Never having a home security system before I was a bit nervous but the app has made the system super easy to use. Satisfied customer.

Have had for 2 weeks and happy so far! I use the phone app often just to check in on my house; It is great on checking on the dog as well. The 2-way voice system for our indoor cameras and doorbell is awesome. I also like how it automatically records when motion is detected, and easy to delete in the archive.

A Vivint representative came to the door and we had a good experience enough to buy the security and doorbell camera. We had a tech come out and install it. It’s a great idea and they provided good service. I would recommend it to anyone.

Since having this system installed there have been a number of technical problems with the camera and the mobile app. Trying to talk to a live human being with common sense is a real nightmare. The wait time to speak with anybody is a flat out 30 min wait. Techs don't show up for appointments and when they do make time for you caused you complained. They come and rush the customer and act as if they being inconvenienced. When you do actually speak to one of these idiots that can't fix your problem. They put you on hold for an additional 20 mins then hangs up after that. I'm super ready to leave this train wreck of a company and go to their competition. At least they can actually get things done instead of scamming customers and not having clue the first as to how to treat customers.

After the first couple of days, I became acquainted with the operations of the system, and since that time I have been very satisfied with it. It is truly simple to operate. I am still waiting on the light for the yard sign and the 4 pack of window stickers.

I have a background in security and the primary items in every briefing I’ve ever read about for a home security that one needs include the door sensor, glass break, smoke, carbon monoxide and motion detector. Those are what I have now with Vivint, the system I had at my previous home in South Jersey too. I went through three different installers because no one seemed to know how to do the install or knew what I had in my old house to replicate in the new house. In the move package, they said that all they needed to do was bring the panel and they would handle everything. But my installation experience was straight out the worst one I've ever dealt with and I used to do installs for a living.

When I bought the house it has the Vivint security system. They were unaware that the house had been sold so we had to get a new deal in place based on everything that we had in the house and it took two calls. There were a few upgrades that needed to be done. There wasn't a camera at that time so we requested one. We had to wait for that installation though. There was a little bit of problem getting that done. Apparently they waited for the camera to come in stock and we're told it's going to be a week and then it ended up being a month or two before we got the camera. But the installers were very friendly and the system works very well. Vivint is easy and straightforward. Customer service is good because I've dealt with them a few times with fake alarms and they're very friendly. Technical service was also great.

I've been with Vivint Solar for a lot of years now and they're doing their job. My brother told me about them and it's easy to get signed up although once you get in, their reps just put you on hold a lot of times for something. Some of the reps were all right but some of them weren’t. I had no problem with the crew that came and installed the system though.

Business and Home Installations - Overall the process was great. We appreciated the representative informing us about the system and how everything works. We love the system thus far, it's amazing feeling a sense of security in our home and our business. We wouldn't have it any other way!

Install was excellent. Eduardo was very thorough. He was on time and extremely professional. So far I am extremely pleased with the service thus far. I will let whomever know should I encounter issues with this system. Christopher the sales rep was very helpful.

I had an appointment last Friday, just had the system installed. It drops my camera all the time, we constantly have to reset it and the one camera never came back on after I spent 90 minutes with customer service. Took 7 days to get someone scheduled, 10-12 Last Friday. We finally left at 4 pm after waiting ALL DAY. I got a call at 4:15 telling me the guy was on his way... 4 hours after our window. This was the second time this has happen. I would not buy this product until they have better CS. They are growing too fast and forget about current paying customers. The support line is always jammed, 37 minutes has been my shortest wait.

Starting it took over a month from my initial call to get a service rep to the house to do the install. The installer was very nice, professional and seemed knowledgeable about the system. 2 days after the install my outdoor camera went offline and disappeared from my system like it never existed, and the doorbell camera went offline. After multiple calls to customer service and hours upon hours of my personal time wasted on hold I ended up getting the doorbell camera back online by watching YouTube videos.

The poor customer service started when the salesperson left out a lot of details; that we weren't aware of. Then it rolled down to the technicians that installed our equipment. They arrived at our home late and it took them until 3:15 am to complete the messed up job they did. They lied about where they could place our panel and did a rush job. They placed our cameras where someone could walk up and cover the lens. Our motion detector was hooked up wrong. When we are in the house it would make a strange noise. It seem like it was one problem after another problem. We called more than once and they came out more than once. We couldn't hear the doorbell, so the technician had to turn the volume all the way up so we could hear it upstairs; but it is extremely loud downstairs.

I have the Vivint system for the doors and the windows, and a couple of cameras. They’re a pretty good security team for our house. However, my first payment was $55 and now it went to $76 so I was wondering what was going on with that. I have been trying to get a hold of them but they put me on hold for a long time and they don’t answer. There was a couple of things that they have done that I don't like, but other than that, they are good. They usually get what I want. It's quickly done and the level of service is good.

I'm very satisfied with Vivint. The tech team is very good. They’re very helpful and whatever issue I have, they walk me through it. They make it very simple so I can get done what I need to get done. Everything so far is so good.

I signed up for Vivint back in May 2017. At first I love the system, but that quickly changed due to the billing issues first. Then the customer service I received. Then instead of Vivint making the experience better they just let me out of my contract. I feel this was a coward move. Then when Vivint came out to remove equipment, they messed up a wall as well as outside where the doorbell was. Then the claims department contacted me and they was not really pleasant considering their installer hadn’t done his job.

A sales rep from Vivint came to our house. My boyfriend initially set up everything and when I got home, they were just installing the equipment. The service has been great and everything seems to work fine all the time. I’d recommend them to my family and the elderly so they’ll be safe.

My daughter ordered an outdoor camera from Vivint and the installation guy who came was very good. I also like that I don’t need a key to use it. I just leave the key in the car sometimes then I go and when I come back I use the cellphone to disarm the alarm and it will open the door. It’s very unique. Also what I like about it is if I forgot to lock the front door the alarm automatically locks it.

I have had other alarm systems for years, but my new Vivint Home Security is by far the most secure and advanced system I have ever had. It’s easy of use and features are head & shoulders above the other systems I have had. Customer service has been outstanding answering all my questions and providing information to help me with my new equipment.

We had a friend who was a Vivint salesperson and he contacted us. He was knowledgeable, kind and friendly, and the installation was simple and clean. It took them a while but I have the app where I can turn the lights and the security on and off through my iPhone or iPad. That's the most important to us. We probably may get cameras later too. Every interaction we've had has been wonderful. Vivint is worthwhile and the price is good.

Vivint came by my house and I had a pleasant interaction with the sales rep who was very informative. The installation team worked out pretty well and, though they had a couple of issues, they resolved the problem. The quality is good but the service itself is a little expensive compared to what’s on the market now. I was trying to save some money on my monthly fees, so I disconnected the doorbell camera. Although it still functions, it’s not in the system and they’re supposed to disable that. The service is okay and they’ve been responsive the few times I’ve had to call them. They called me for security reasons on several occasions over the last couple of years, where I had set the alarm off by accident. The length of the contract for service was about six years and it's way too long. When I signed the contract, they kind of locked me into it, and if I cancel early, I’ll have to pay for it one way or another.

I feel like I am being unfairly treated. The device have been terrible. Nothing works. I want all the stuff out of my house immediately. Now I'm being told to pay for the stuff they promised I would not have to pay for.

I've had three weeks to use the Vivint security system and I like it very much. I especially like the ease of using the app. I feel like my home is very protected and that the home is secure when I am here.

I had an awesome experience, the installer was fast, efficient, and friendly. I would most definitely refer your company to my friends and family. The cost of the alarm system is good especially with the fact that I will own it. Makes it one of the best purchases I have invested in.

As a preventive measure, I got a basic package from Vivint. I had great experiences with their sales reps and installers. They did exceptionally well and were very professional overall. I’m very happy with the service.

Vivint is really a rip off. Everybody lies just to make a dollar and hurt the customer. My system stop working on day 2. I call them the tech never show up so I called them supervisor like 5 hrs after the schedule appointment. The problem was my battery life was bad but it suppose to have a backup battery that suppose last up to 3 days. Then maybe three week later my panel went blank so came and switched it out. Then a month later my backdoor camera said offline. They came and switch that one. Then a week it did it again and tech on the phone tried to say it was my internet until I informed him I was told the system don't run off internet. They have their own system.

One of the guys from Vivint came to my door and I liked how he explained the details and benefits. The installation went well and they were detailed on everything. They showed us how to use the panel, put all the sensors on the doors and windows and which ones we wanted on. I like that I can control the system from a phone. Even if I open my door on accident and the alarm goes off, they immediately call me so they’re always tracking them to ensure that my home is safe. It’s a good and dependable system.

I got an alert stating panel door ajar. I contacted Vivint. I was told to try to close the panel door. It would not close. I was then asked if the battery was flat or swollen. The battery was swollen which caused the panel door to become ajar. I was told a service person would be out to repair the panel in seven days or maybe Wed, Thurs or Friday of the week I contacted them. So for 7 days I am without security. I had to unplug the system because it alarmed every 5 minutes.

Since the creation of our Vivint account, we have had various extensive issues that are in need of attention and resolution, or we will have no other choice than to cancel our service. On the evening of August * 2017, we had a meeting with our sales representative and his supervisor at our place of business. We informed them that we were interested in two systems; one for our home and one for our business. We were quoted that the alarm system for the business would be a total of approximately $40 a month total including service and equipment. We were quoted that the alarm system for our home would be approximately $50 a month total including service and equipment.

The system has never worked properly. I have had several troubleshooting calls with no solution. Now they want to charge me $75 to have a tech come out (when their website shows calls are only $49), but I should not have to pay for something that never worked and they never corrected within the free service period.

Would have liked the salesperson to disclose every detail of the installation before selling the product and where the cameras would be placed so that we would be prepared. Also the technician did not clean up area of work where the panel was placed.

We have Vivint for almost two years and we're happy with it. We have their front door video cameras, sensors and the app on our phones and tablets, and we really like the service. Installation was done really quick and very professional and I was very satisfied. The customer service is really good and the guys have called when there has been a couple of times that our alarm has gone off. We got other people from our family to start using Vivint and they love it. We recommend Vivint.

Vivint was already installed in the house by the previous owner when I bought it and I moved in and we stretched it a little bit. I had to reactivate the service with a representative and it went well. It’s convenient. When I first got it, it was one of the few ones that was more like a cell phone than a regular landline. Now almost everybody has the whole cell phone feature.

On the 29th of September we the church did put in a new system in our church. And we love it, it can let us see what is going inside and outside of the church. We able to see any activity that’s going on around and inside.

The service itself is very good so far. Cameras have a great picture and touch panel works good, plus able to integrate some of my prior equipment. Had major issues with installation, as the installer did not do anything I asked. Took the easy way out, did not want to put camera where I wanted, said too hard. Left wires along walls with 2 screws as anchors one after another, so ugly and unprofessional. Said he ran out of staples. Placed the doorbell camera incorrectly, camera angles were crooked on an outdoor camera.

The system is very efficient. The Customer Service immediately gives a call whenever there is a situation inside the house or something is happening unusual. Also, the system gives an up to date information and is user friendly. I am glad using the system and I hope this would be forever and would not fail.

I have an ACN business and Vivint is one of my services that I can market to other people, but I use it for myself too. I have three properties with them and each one has a different package. The first property has a front yard and backyard camera, the second property has a front door camera and a thermostat control and the third property has front and backyard cameras as well as a thermostat control. Two of the properties where I have Vivint are investment properties so it was good to have the front and backyard cameras. We also had the thermostat control in the property in Florida where we do short-term rentals because renters in the past have cranked the temperature down to 58 degrees and blown away the condenser outside.

When I bought a home in California, I decided to check to see if Vivint served this area since I had them in another state and they do. So I got the package for the house alarm to have the feeling of security. I looked for Vivint knowing that with every false alarm they would call us in seconds to ask what's going on. I had ADT and there were times when I accidentally set the alarm off and they never called. I had to call and tell them I set my alarm off and ask if they weren’t concerned and then they checked into it. Sure enough, they were behind.

My experience with Vivint has been great. The installer was very knowledgeable and quick, and he helped me understand how to work the system. He even told me that if there's a problem, I could call him so it was fine. I have the doorbell and monitoring in my family room and hallways. I called a couple of times when I realized through my phone that my camera in the family room wasn't recording activities and that I was having a problem with the doorbell. We were able to reach their rep quickly and the waiting period wasn't that long. Their rep sent a tech out and figured it was a problem with the camera and they fixed it.

I love everything about the setup. I often forget that you can see everything in the house, so I may have to move the camera in a different room. And I think that it's neat to be able to add others so that they can monitor your home as well; especially if you have elderly family members that need to be monitored.

The seller was GREAT! He was very friendly, he explained everything about the product but the installer was not up to explaining things, didn't clean up after he drilled my four doors, he only had to ask for a broom and dustpan and left all the empty boxes in the laundry room!

I was never told my free installation and hardware was a loan, I was told it was free! When I called the salesman he said he didn't know either. Only when I see the draft payments did I realize it was a separate charge and not part of the quoted monthly amount. I am very upset. Not sure what I am going to do, maybe get an attorney.

The service is great. I would truly recommend the service. The cameras are great video and very clear. The system is working great. I am very pleased with Paul who installed the system. He very courteous and nice. He did a great job. Everything is great.

The installation went fantastic and so far the only issues we have had are internet connectivity issues! I would definitely recommend to anyone looking into a security system. I do wish the system would have worked with my garage door, but otherwise I got everything I requested.

The sales representative and the installation were okay but ever since we got Vivint, we've always had problems. My cameras always go off and sometimes it's hard to get somebody. They all know nothing and it’s frustrating. They’d be on the phone for two hours before they can solve the problem and then I would have somebody over.

It all began when the salesperson by the name of Santiago was selling his product. Everything went well until 2 days later what he promised us was a lie. He said that we would receive a $15 discount monthly, this would make my monthly payment $52 a month. I had to call about 3 different times, talk to different representatives and someone finally was able to help me. He was only able to give me a $10 off for the next 2 years or $15 off for only a year. I was not happy how it all began with a lie. Then about a week later my system had a malfunction. It took them a couple of days to be able to send a representative. I have a special needs daughter that is sensitive with sounds. My smoke alarm was beeping and they still did not send anyone even though I told them about her disability. This has been my worst experience. I had Monitronics for 6 years and I never had a problem. I will change companies as soon as my contract is over.

I'm an insurance agent and several of my clients used Vivint's product. The simplicity was the reason I chose them and the installer I had in Rapid City was awesome. He’s installed two systems for me, one in my home and one in my office and he made both of them very simple. He was very courteous and clean. There was a mechanical problem with one of those systems initially and he immediately came back and replaced the unit that was faulty. I have nothing but praise to say about the installer.

I was so pleased with the installation and the Tech seemed to be outstanding. The next day I discovered that a door sensor was not programmed. I called the Tech and was assured that he would return to correct the problem or another Tech would be here. I waited a week and no contact with anyone at Vivint. I called this morning and was informed that it would cost me nearly $100 for the part and the Tech to come out.

Pretty happy after working through some initial glitches - thermostat and camera freezing up. It's not perfect but we like it. Wish we could zoom in. Wish we could set alerts that didn't catch car lights and waving flags and spider webs. Just stuff like that. Staff has been great.

Vivint is really awesome and I enjoy their features. My favorite feature is the keyless entry and how easy it is. I downloaded an app where if something happens, Vivint calls me right away. I use the app sometimes if I need to lock or check on certain things when I’m out the door.

My experience with Vivint has been good. When I bought my new place they had a promo in the area and I got the anti-theft monitoring system. I wanted to have the ability to unlock the front door with my phone. The person who did the installation was very good.

We had a different provider that we weren't happy with so we switched to Vivint and they're better. The service is pretty good, if not excellent. I have the thermostat, motion detectors and cameras. Also, their reps were friendly and helpful when I first called to get an appointment. Their installation team came late but they were professional and also helpful.

I got my system installed about two weeks ago and I have been having problems since day one. I am constantly getting hundreds of false doorbell detections. I have called customer service on numerous occasions only to wait on hold for 30-45 mins so they can troubleshoot but not resolve the issue over the phone. After about ten days of failed troubleshooting, they finally decided to dispatch a technician who was supposed to replace the doorbell. However, he said that the doorbell did not need to be replaced but the settings had to be changed, which he did. After that, the false detections stopped but then I realized all other detections had also stopped.

The tech was great but he had an outdoor camera installed inside. This was no big deal at all. We just called Vivint and had an appointment for another tech to come by and move it outside. By doing this we added the ping camera and had it installed!!

I got a 24-hour monitoring service with Vivint and it's awesome. I'm very happy with our decision going with them. The products are pretty good. It's a little on the pricey side but it's all right. There was a couple of mix-ups with some of the appointments, but they did everything they could to make it right and make it happen. They got it taken care of in two days. The sales rep was also the one who came and installed the system and he was a pretty cool guy. He was very friendly and very helpful. I felt so bad because I had only ordered two cameras. They told me on the phone that I can add more stuff that I wanted to. So, I ended up having them install two other cameras. I had to run the power for the doorbell camera because where my door's at, they didn't work out. He didn't have one camera but he had another representative bring it right away.

I saw Vivint installed in a friend’s house so I tried the system, too. Vivint has quality customer service. On few occasions, they are always willing to help. The installation team acted very professionally while they are working. They cleaned up after themselves and they always made sure I’m okay before leaving the house. They were gracious even when they came to check the faults. If you had questions, they made sure that they worked before they leave. I had a complaint where the equipment was faulty. I called and Vivint charged me before they sent a technician to come and check it for me which is not right. The person I talked to told me he’s going to put it in the report and will call me. I feel confident that they’ll get back to me on this.

In chatting online with a rep, I asked that my credit card be removed from the account, as I cannot afford their expensive system. I have made it known to the company, that with a recent job loss, a security system isn't a NEED for a family of five that is struggling. They did right by lowering the bill, but with lack of money, the bill itself, still isn't a NEED for my family. (Unlike food, water, shelter and clothing... a security system isn't the top on my priority).

Install was prompt, install guy very personable, answered all questions and concerns. Went through whole system with us. Very pleased with system operations. Would recommend this system to a friend or family member. I think the price is a bit high though.

It is less than a month. Main thing I can comment is be careful when you let in Vivint to market at your door. I was promised wholesale best price for signing immediately (false); no explanation of options got me to sign 5 yr contract; incorrectly noted I have 5 days to cancel and when I called, I was told no it is 3 days and I missed deadline so I have to have 5 yr contract. Basically they will lie and promise the moon to get you to sign 5 yr contract. It does look like they have more smart home option and free installation. They should stick to that in convincing people.

The Vivint rep was very friendly. He showed me the app and how I could see what was going on with the cameras in the house. I enjoy having the camera, the automatic lock and using a lot of the home with the smartphone. There was a little miscommunication between what was told that we could get and what the installer could do. I had called and said, “You guys said you could do my garage.” Once they got there they couldn’t but they ended up doing it saying that if the salesman told me that they would do it, then they’re going to do it. They ended up making me happy and giving me what I had expected. Overall I’m happy with Vivint and it’s well worth the money. They’ve been excellent in trying to contact us. Sometimes we’re not home and the alarm goes off, so I’m glad that someone’s looking out for the house while we’re not there.

Everything's pretty good with Vivint except for their mobile app. It's okay, but when the alarm goes off, the app doesn't function. It takes a couple of times to get the app to function and I have to close it, open it, and then close it. Also the batteries in their systems go out a lot. They don't last and then you have to pay for them to come in. For example, the carbon monoxide detector's batteries went out and they don't take regular batteries. I'm searching for carbon monoxide batteries and I still haven't found any. I have them both at home and at my office. The installation at my house was awesome. However, it was bad at my business. They tried subcontracting it to two different companies before finally coming out themselves. Other than that I recommend them.

The package we chose not only included Vivint's alarm but also the emergency device in case we fall down, and I am thoroughly satisfied with Vivint's service. It's wonderful. They did the installation very nicely and quickly and they took care of my issues. Every time I need them and talk to them, even through the alarm base that I have or through the phone, they are always very courteous and helpful. Every time I need service, I also had that main connector with it and they would come and check if something is not working. They do a very prompt and thorough job.