Vivint Reviews

My experience has been great so far. I have only dealt with CustomerCare so far and they have been efficient at giving me the information I need and answering my questions in a timely manner. I would definitely recommend Vivint to my friends!!!

So far I have had a very bad experience with your service, they scheduled me an appointment for November 22. The technician never came and called with you and they told me how sorry the technician is resting, the cameras are offline all the time, they put a thermostat. It's not the one I buy, I'm really disappointed with your service.

When I saw Vivint reps walking through the streets where I live, I asked them what they were doing. A rep came in, presented a deal and I bought it. I was told what it was going to cost and if we decided to proceed, he'd check with my insurance company if there was a discount. I was able to save part of the cost off of my insurance. The installers were very prompt, courteous and didn't take very long to do the job.

The Vivint reps that we dealt with were excellent. They told us about all of the products and the different things that we could get, and they were very helpful over the phone. They just told us about what was going on and we thought that it would be really nice especially since we have a child. We got the regular alarm, a thermostat, a little camera and a doorbell. The installation team was excellent. They did it so fast. Our son was up during that time and they interacted with him too, so it was just great.

Horrible experience. They broke every appointment they made, they promised to return phone calls that never happened. I felt like I was dealing with uneducated school children. It’s just a sin because their product is terrific. Too bad their sales and service are Nonexistent. I wound up switching over to ADT and was quite pleased to deal with consummate professionals even though their electronics were not as good.

The signal was on and off and I was told that Vivint was able to provide the router that would boost the signal because my router is on the second floor. Their first rep told us that the router will be coming but it's already about two weeks after. So, I have to call them back to follow up, but then nothing came. The third person who dealt with the device was able to figure it out by just guiding me through whatever I have to do with the main panel. He was able to figure it out right away. That was excellent. With this one, I was already giving them an ultimatum. I have to cut off the payment so that they will call me back, and then they fixed it. They have to improve their technical support. They have to have somebody well versed to be able to get through to whatever problems we encounter. Overall, I had a good experience with the security monitoring and I would highly recommend it to others.

A sales representative from Vivint banged on my door and while he was knowledgeable and friendly, he was very pushy. But I signed up with them so he was definitely good. Then there was a little bit of confusion with the installation. I was told that the equipment was free because I signed up for x amount of years. But it turned out that I had to pay a rental fee. Also, I bought the contract for five years, which is fine, but now it's different and half of the stuff doesn't really work anymore. Both the doorbell cameras and the keypad stopped working. Though it wasn't the salesman's fault, things turned out to be more than I could process. I didn't know enough about what I was signing for and I didn't understand everything properly. So they have to explain the contract a little bit better.

Installer was friendly and courteous! Made the experience good. He was knowledgeable about the system and explained everything thoroughly. Would highly recommend Vivint to family and friends! Excited for my new system and get to tweak the system to fit my home and lifestyle!

Chad, a Vivint rep, did a sale in our neighborhood and he came by our house. I went with him because of the product he had and he was super professional. I’ve also referred him to at least five different customers. The installation was very good and the technician was very nice. He had to come a few times because of the wiring, but all in all, he got the job done and the system works beautifully.

Customer service was excellent. When I called with any concerns or issues they were more than helpful and took their time to explain to me what the procedures and standards would be. Your text that came out on yesterday are absolutely amazing. They were kind, courteous, patient, explain all the procedures, all the processes, all paperwork and quotes for billing and less than 800 number if I had any of the further questions. I would recommend this company to a friend or acquaintance.

We got two outdoor cameras, one indoor camera, glass breaks, motion or door sensors, and the thermostat from Vivint. The guy at BestBuy and the reps on the phone were all good, but one of our cameras still doesn’t work at their second attempt and I've been trying to rectify issues for the last three months. For an almost $3,000 system, with technology that’s proprietary but will be outdated in six months, it’s gotten exceedingly below expectations.

I’m an Independent Business Owner with ACN. When I did the package with Vivint I was supposed to get a $50 gift card and I don't know if that was ACN's or Vivint's part but I never got it so I was disappointed. Also we had the furnace all hooked up and the turner of setting was not right. We set it to 65 and it ended up being 75 so I might have to take it up to a service rep. On the other hand the guy who came here to install was really nice, did a good job and got it done quickly. He also showed me how to use the product and cleaned up after himself when he was finished. I also show the cameras to people and a lot of them were impressed and I wish I could get out there try to get some customers. I was satisfied.

I was given a very difficult time when I was renewing my old contract. Current customers like myself were demanded by your customer service that I have to pay more than a thousand $ upfront to avail of the new system since my system was from 2011. Fortunately new customer section namely Steve Larsen assisted me greatly in getting a deal done. Now I have a problem with the repair person Nick Noose who was assigned to install, he has not given me two of the z-wave outlet that I paid for and he has been using the excuse that his wife is pregnant that is why he has not given me the 2 z-wave that I paid for! Please help me in getting it, Thank you.

Good quality product at a good quality price. I would recommend to a friend and family members. The person on the phone was helpful in getting me started. The installer was prompt and very knowledgeable. Great doing business with. Thanks for the great system.

Love being able to monitor doors, windows, temperature, etc of both buildings from my smartphone! They explain everything for you before they arrive, then the tech adds more value to the installation. Neat, clean, timely, easy to use. Then the tech makes sure you can operate the system both in the building and on your phone.

Great service so far. I had it over 3 weeks. I'm loving every part of my will recommend this to anyone. It's better than ADT. I also like to see this a being able to control it from my phone. So overall I would recommend this alarm service.

Very happy with the install process. Tech did a great job and was very professional. There were a couple of issues with submitting documents that delayed the process a bit. Seemed like a software issue but felt bad that the tech had to sit on the phone with support for an extra hour or so.

We had it set up to have our unit uninstalled in our home, then to reinstall in the new home. They came when promised. The tech ended doing some damage to our wall and ceiling. I called to complain and cancel services. I will never use them again or refer them to anyone. I am still going to have to pay to get out of contract, even though it is a month old. It is a big gimmick to them. We have had them since 2012. All I can say it is bad customer service.

I have the doorbell camera monitor, the indoor sensors, and the doors and window sensors with my Vivint service package. Their sales reps were friendly, told me what I was getting, when and where I could try to call in, and how I could go online for the service. Then the guy who came and did the installation was good. It didn't take him that long to install and he told me how each thing worked. He also told me that if I had problems, I could call in for technical assistance which I did this weekend. My son has a Vivint system, too.

We paid off an installment and signed a contract with Vivint which included the monitoring, thermostat, front door lock and some sensors on all the other exterior doors and a window. Overall, it’s been good but I might need to call about our front door because sometimes the automatic lock sticks and they might need to re-install that. Everything’s been working for the most part. For the couple of interactions we’ve had with their team, they were helpful, really nice and easy to work with. The installers were courteous, kind and helpful. One time, they didn’t have the part and had to come back to fix the one part that wasn’t right and they were fairly quick on their turnaround. When they put in the sensor for the motion sensor, they asked questions to try to help us understand it.

We are very happy with our new security system. The whole process from contacting to get a quote to getting installation was great. We have poor cellular service at our house and they worked very hard to get us equipment that would have enough service to work. Definitely gives me peace of mind having the system.

First, the installer Tez was excellent. I would have cancelled installation without his assistance. I was misled on a number of items by initial sales rep I spoke with. was told could cancel at any time and no amount would be due. Wrong. Was told install would be after I was off work. Wrong, had to leave work early. Was told my hearing impaired daughter, who also lives here, could be emergency contact and she could be contacted via text since hearing on a phone is difficult for her. Wrong. And the rep I spoke with on the phone during installation pretty much said your company would not work with my daughter. She is an American with a disability and I feel Vivint discriminates against her. May file a complaint on this issue.

System almost never works or operates on such a delay that it’s useless. So many false alarms due to system malfunction. Had the doorbell camera stolen and the system didn’t even register any motion, report the equipment missing, or record anything. If it can’t keep itself safe, it can’t keep your home safe.

We have been very happy with this system. We feel like we’re secure and have a lot of control over our home, even when we’re not there. The equipment is nice, I like that my doorbell has a camera so I can see who’s at the door without opening the door. The people we’ve come into contact with have been very efficient, professional, kind, and courteous.

I absolutely LOVE the system and don't know how I've lived without it for so long. I'd truly recommend it to all my friends and family. I'm glad I chose Vivint to secure my home and possessions. I'm looking forward to referring some family members to use Vivint.

Don't be fooled with normal burg systems. I've been in business for 20+ years. Most police no longer respond to burg systems without video verification of the event. Vivint does this. Only reason not 5 stars was one component had still not been delivered the Alexa for the smart side. Been 3 weeks now. Tighten up guys. You're almost perfect.

I got the basic service package from Vivint and it's operational. My experience with their rep was fine and the installer was nice.

I got the cameras and the alarm system from Vivint and I'm very satisfied with their service. Installation went great but they had to come back out because I was flooded. I've had a lot of contact with Vivint recently due to flooding and Harvey and I'm happy with how everything was handled.

Ralphael ** was a top notch installer. He was very knowledgeable of the installation. He had a very good personality of being in a homeowner's house. On the sales side Ralphael knew what equipment was needed for us to be satisfied on what we wanted for security.

The staff that was here was amazing, polite, knowledgeable, just over wonderful. They work hard getting the system installed and stay with us till we were completely satisfied. I couldn't believe how they all work you together as a team both bosses work just as hard as the others.

We have Vivint for over a year now and so far, they exceeded expectations. We have the front doorbell camera, the smart thermostat and Alexa. There’s been trouble with the doorbell camera and issues regarding either audio or the system not being accessible. The issue comes and goes. Sometimes it works really well and sometimes it doesn’t. Vivint said it’s either my cellphone provider or internet provider, but the internet says that it’s all right. Everything else has been good. They did the instant installation and their reps came by the next day and stayed that night. Their sales rep was awesome and he was the reason why we purchased the system. We had some initial questions or troubles and we’d call him directly. He would quickly resolve them or at least point us in the right direction if he wasn’t able to help.

The service package I got from Vivint was a good deal. The sales reps were upfront and were good to deal with. The installer was on time and was in here quick. He did what he was supposed to do, cleaned everything up, and left. The service is good overall.

Customer service was really bad starting with the sales person offering me a plan later on can't owner it by a supervisor, continue with technician not showing up to the allotment they set for me, then after on the second appointment technician show late, continue with not able to install all the sensors, so work was only half way. I had to call at least twice to request have my installation finished, and explained every supervisor my experience, finally someone sent another technician to finally finished the whole installation.

At Best Buy they didn’t give much explanation of the product. When the tech arrived I almost canceled my order due to everything he was saying about wires having to show and that the interior cameras weren’t hard wired like the outside ones.

Was overall very happy with everything. People I spoke with on the phone were very courteous and the installation technician was also very courteous and professional. The system is well designed and user friendly, the smartphone app is also well done. We look forward to Vivint protecting our home going forward.

My daughter and my son are both Vivint subscribers and they’d both recommend it highly. Mario was their sales representative and he was a good dude. The guy who did the install was good, too. I’ve come to find out he was from Jamaica and I’ve been to Jamaica for three times in a row. It was good to talk to him. I’m living in Houston and we got flooded from Hurricane Harvey and lost everything. We had just gotten that Vivint service for about three months. We were very satisfied with it, then all of a sudden, the water came and just ran us up the house. We’re getting our house rebuilt and the Vivint rep was helpful in getting some stuff handled. I did not expect it. My experience with Vivint is absolutely fantastic.

I'm not a fan of sales or salespeople, however Volmar's knowledge of the product impressed me. The installation done by Tyler was quick and efficient, no wires or mess. Everything worked and was double checked. He walked me through the setup and answered all questions.

I’ve been with Vivint for about five years now and their service has been fine. The reps have been friendly, knowledgeable and answered my questions. However, they need more people. One time, we had to wait about three weeks when we had to have them come out just to work on the battery. We would also look into the upgrades, like cameras, if we'll see something affordable.

One of the sales guy from Vivint came out to us and he was good. The installers also did what they needed to do and everything went smooth. I received very good service from Vivint. The alert went off once and the reps called quickly. There’s always peace of mind having the alert.

We knew about Vivint from a young, very personable door to door salesman. We have a Pitbull so most people don't even want to come around. But he came in and played with the dog. He wasn't scared, that was the biggest thing. And so they installed and they did a great job. They did one small hole in my wall and run a cord behind it so you can't see everything in my wall. We’ve been with them now for six years.

We were robbed so we got a doorbell and three cameras from Vivint and so far we were satisfied with system. The sales reps and the installation team were all fine too. They were respectful and they answered all my questions. My husband set the alarm off on accident and the reps from Vivint took care of it.

First contacted technical support on 11/3. Was told they would ship replacement camera. 11/10 was told error in system and no camera shipped. Assured camera on the way. 11/17 same story. Error in system. Camera on the way. 11/18 contacted customer loyalty and was told, "Sorry it would take 7-10 business days to ship". Unacceptable in my opinion. Asked to expedite and was told that was not an option. Was offered 25.00 credit for inconvenience. Told them that was unacceptable. Told them to cancel service. Was told it would cost me to cancel. Told them that was unacceptable that I should not be charged because they failed to service my contract. Would like to talk to someone else and was told there was no one else beside him.

I had my system installed on November 8th, and prepaid for my equipment upfront, this was a mistake. The system has never worked as promised. The lock installed on one of my doors cannot be unlock with my code, from the app or the panel. I have call about the problem 3 times in one week, each they promise they are coming to swap the defective lock, but each technician shows up to troubleshoot, they have not replaced the lock and they can only give a refund if you ask for it within 3 days of the installation. Buyers beware.

The sales rep from Vivint was a happy go lucky young guy and he was knowledgeable. The installer was good, quick and cleaned up after himself. I got the regular coverage for all my windows and cameras for our door opener. So far everything is good except for my garage door opener. It's not working properly as it tells me it's open when actually, it's closed. But overall, it was a convincing experience with Vivint.

A Vivint sales rep came to my house and explained everything to me. Everything was neat with the installation and the installers were nice, courteous and knowledgeable young men. We’ve used the system for safety measures and it works fine.

I communicated with Vivint through the phone until the installer came in and the Vivint reps I talked to were great. They answered all my questions. Then the installer, Bruno, came and installed the system. He was a very polite and he was a very nice guy. He was a really good installer. He was quick. He didn’t take his shoes off but he put his little booties on his shoes so he wouldn't track anything in. It was just a good experience. I like Vivint's service.

I wanted to beef up security around the house because we live out in the country. Vivint offered us six window things where it will trigger the alarm whenever the windows open and we were also offered one keypad, one key fob, and two motion sensors. Their service was really good but their response time has changed since we got it set up. They're slower to respond when the alarms triggered and sometimes they won't even come at all. I don't know if the company has changed ownership, but it was not like it was when we first found them. The alarm wouldn't stay on for maybe 30 seconds. They would come and say their little spiel and want to know what the password was to verify that we're legitimate or if we're supposed to be there or not. There has been a couple of times within the last six months that I haven't replied at all but they didn't come even after we turned off the alarms, and that's bothersome especially when I'm there by myself a lot.

We were looking for a security system and my friends recommended Vivint so we ended up purchasing it. I got outside and inside cameras, thermostat, the locking the door automatically from the app, and carbon monoxide and fire detectors. I wanted to make sure that I'm watching over my kids and also for the warning in case we're asleep. Customer service has been good. It's just I don't have time to be calling them all the time when something's going on. The installer was great. He was friendly and he told me what he was doing. He also educated me on the system.

The system and cameras took a bit to settle in but my tech Michael was very knowledgeable and helpful. I also called your corporate tech support and received amazing and knowledgeable service! I would strongly recommend this system to friends and family.

It’s been a week since I had my new system installed. The system is great and I love it. However when he changes my lock he didn’t put it in straight and I cannot use the my phone to unlock or lock because the door doesn’t line up. And if my door isn’t locked the door opens. Is there someone who can fix this? I’d prefer not to have the same fellow come out.

The camera are a complete joke, they only record for 30 seconds and then take 5-6 minutes to reboot. Complete waste of time and money. I wish someone in the company would have explained things a little more clearer because this is a complete joke.

We’ve had Vivint for at least six years. We've had ADT before and their monitoring was awful. ADT would report alarms and events hours to days later. Based on personal experience, Vivint is the best on the market. The response time average is seven seconds on an alarm and you can’t find that anywhere else. We've had doorbell cameras, window and door sensors, carbon monoxide, smoke, and heat detectors from them and I'm very satisfied with their quality. The Vivint reps have all been extremely helpful, everybody from the customer service at the 800 number to the installers. Both of the installers at my previous residence and then the installer at the house that we just moved to have been top-notch.

One of my cousins had Vivint in his house. The installer came, explained everything and finished his job in an hour. We have the regular touchscreen alarm system installed and with the way that he explained it, we understood everything. The alarm went off a couple of times and we got a prompt action from them. Everything has been perfect and I'm very satisfied with Vivint.

I was trying to call and the customer service of Vivint was terrible. I can’t get through. I bought additional gear that could link up with the system. I had to call them to unlock it and add it in. But I don't have 25 minutes to stay on hold waiting for them. Also I can't control the locks anymore but the camera is okay.

My experience with Vivint was negative. We can't keep our internet connection hooked up to it. Which means none of the security alarms and cameras work. I spoke to them about it a month and a half ago. There was no assistance offered. Instead, they gave me a song and dance about how it was my responsibility to get the internet connected to it.

We've had the Vivint security system for a little over a year and we're happy with the service we got. Everything's been working fine. I like the ability to arm the system with the app wherever we are. The installer for the security system was really friendly and knowledgeable. He did a good job of telling us about the different features of the system and how it worked. He had basically given us some training on it.

We’ve been with another company for quite some time and we were not very pleased with the way things were being taken care of. We decided to change and we were in the process of looking when a man came to the house and told us about Vivint. They offered me some things that I didn't have. We signed up with them and we're well pleased with everything. The installation team did an excellent job and made sure everything was working. They changed over my system and gave me awesome things for signing up with them. And my monitoring is fairly cheap. As long as it stays reasonable, I'll stay with them. But if it gets too far out of whack, then I'll change to another company. And I’ve had a rate deduction since I've been with them. I pay $43 now. So, everything's been good.

I contacted Vivint with questions about their products and service. We decided what I needed, made an appointment for installation and within 4 days we were up and running on the Vivint system. I love it. I now have peace of mind whether I am at home or away. Vivint has me covered!l

3 months of great peace of mind! Great for them partnering with Best Buy. I had them come and install a full security system, along with 3 cameras. Installer was very good, went flawless, and so far the service has been very reliable and a sigh of relief!

So user-friendly. We had a break-in a few months ago, and this system makes me feel much more safe. The app makes it so easy if you're coming in to the house with your hands full, you can deactivate the system from your phone! We're very happy with it.

My family were all from the Provo-Salt Lake area, so Vivint is pretty big out there. The sales rep came and listened to exactly what we were wanting, and he was able to model the package what we wanted for the most part. I have the HD cameras, a doorbell camera, and several sensors throughout the house from them. We live out in the country, so it's easier to feel better having a couple of those things. We've been looking at Ring and other brands, but none of them were like an actual monitoring service to the way we wanted it. The install guy worked pretty late into the evening, did a great job, and was very kind and courteous. They ended up installing several on our street on that week. Vivint has been pretty popular in our neighborhood.

The installation of our Vivint system went good. They were on time. I feel less worried and I’m more comfortable having it. We had new windows put in and they reinstalled my system with no charge, which I appreciate. I'm very satisfied and I would recommend it to a friend.

We have the cameras, the doorbell camera, the indoor cameras, the app that monitors or updates, the door lock, etc. It was pretty much for the same price as the alarm company I was using before but had all these additional features I didn't have before. The sales reps were good and the installers were great. They took care of everything and they were able to take care of unexpected changes immediately. There was a time when we set it off by accident. We input the code immediately but they still called to verify so it’s been good. Vivint was referred by a family member and I’m very happy with them. We've recommended them to many people, too. They have great quality equipment and I’ve had a positive experience with them.

Vivint came up when I was researching about Ring and I liked their package better. Their sales reps were very good. They have a very positive attitude and they answered all my questions. Also, the installation team has been fantastic. I like it when the cameras pop up when somebody rings my doorbell and I'm not home. That's the kind of thing I'm interested in. The quality of service that I have received has been excellent so far and I've been very happy. I'm pushing my brother to try it.

We had been wanting to get cameras for a while. Vivint happened to be doing walk-arounds, and their sales reps were great. When we first did it, we were having a little difficulty starting the account, but the guy came back immediately and helped us with that and fixed it. The install guy was also great. He did it exactly what we asked. We wanted to see if he could kind of hide the wires and he had no problem doing that. Right now, we have two cameras and the lock on the door that we can lock with our apps. So far, we love our Vivint system. I’ve recommended it to people before. Their employees are respectful and it definitely helped to sell the product.

Technician did great job to install in under 2 hours. Showed me how the equipment worked and answered my questions. Cleaned after completing the job at my house. Now to get familiar with the equipment. Technician was friendly and courteous and showed his badge and explained how the work will be done at my house. Made sure I was comfortable before proceeding any drilling or cutting into the wall. Definitely appreciate the work done at my house.

Great service, highly recommend, technician was so nice to my mother in law, easy to work. Customer service was great, easy to get set up, and very thorough. The best pricing, of all the companies, no down payment, easy payment plan. Giving has definitely eased our worries!

The technician that came out to install our equipment was very nice and helpful. He was very job knowledgeable and eager to show my husband how to work the equipment. I also refer one of my friends to check it out. Also easy access from my phone as well!

I was using ADT before but I wasn't particularly happy with my service so I was thinking about changing. Then Vivint did a door-to-door marketing campaign in Oklahoma City and they came around at a convenient time so I signed up. Their installation team arrived on time and were great. It took them two hours to set things up and now we have a good user-friendly system. I like it and I'm happy with Vivint.

Their sales representatives were very knowledgeable about the equipment and they showed up on time. I have purchased everything in their service package. I have the doorbell, the door and window sensors, as well as the mobile app. Though the installers were efficient I've had a lot of problems with the equipment. They have fixed it for the most part but once they left another thing pops up. Like the garage door sensor doesn't work and I needed to have them come back again. It has taken off so much time from work to do that.

My cousin got smoke alarms and window and door sensors from Vivint. Also, he can turn the system on and off with the phone and it's convenient. He’s always saying good things about the system. He’s really satisfied with it. It’s been set off a couple of times accidentally and we were taken good care by their representatives. One time, I was here when the girl set it up when the system had some battery problems, and I was impressed. They’re excellent overall.

We use Vivint when we leave for an extended period of time. The alarm went off last summer when we were in Colorado. We had an earthquake and one of the doors opened so Vivint called us and did a great job. They handled the situation very well. We've been happy with our experience.

We moved to a new house and we got the alarms system from Vivint. When I called to set it up, the guy I spoke to was awesome and he didn't pressure me into anything. I told him what I was looking for and he made sure I had his information. I told him I'd call him back when I decided to do it, and when I did, it's when we got it all set up, and he was excellent. The installation team was good when they first came out. We did have some issues and somebody had to come out again, but they were great and we haven't had really any problems with any of the people involved.

I had a security system but it wasn't the one that I wanted to use. I knew what I wanted to get then the Vivint rep came and knocked at my door. He was extremely nice and there was a promotion going on at the time. There were things that came with the system and the deal was if I signed the contract for five years, I get all of those stuff. One thing that was also interesting was that when I called Vivint for help, their on-hold message said that they didn't have long-term contracts.

DO NOT PURCHASE A SYSTEM FROM THESE FOLKS! If you cannot refrain from purchasing their system because you absolutely fall in love with their service, have an attorney read their contract before you sign!!! My mom was living with me when she became interested in purchasing a home security system because of her age. My mom contacted Vivint and had a salesman come out to discuss the purchase of the security system home. My mom was very excited about the protection that the agent discussed and wanted to purchase the system. When I returned from work, the agent was still talking with her. The agent told me that since I was the owner of the home, I needed to sign a document "release" that would allow the company to install their equipment in my house.

DO NOT USE THIS COMPANY! They lied to me multi times and have ended up costing me a lot of money and stress. When I sold my house I included the system because Vivint said I could easily transfer services. I asked 3 different times how to do that and made sure it would be an easy transition for the new owners. It was not. The new owners where livid. I had to wait a month to get the equipment uninstalled so that I could take it back and pay for it and a service I can't use in my new apt.

Didn't have all the equipment. He didn't answer the question that me or my family had for him. There was no communication when he was going to come back to install the fourth camera. I had to call multiple times just to get a date for them to come out. I am really not satisfied with Vivint right now.

Guy who installed did a great job and his service was great. The keypad was not going to work but he made it work and did a great job showing me how to use my equipment and if I had any issues I could get a hold of him to fix it.

I am just learning the system. Hard to "teach old dogs new tricks". Customer service was great. If only my fingers would work better when putting in the code. And I wish my memory was better. The new technology is terrific! The pictures on the camera are first rate.

Technician was great. Also customer service was very polite and courteous and answer all of my concerns that give me the confidence in signing up for your service. Technician was on time and very knowledgeable of the system being installed in my home.

We had a person from Vivint come door-to-door and sign us up. We thought that that might be a good time for us to get a home security system, and so we signed up for their plan. The initial sales approach and the installation went perfectly. I couldn't be more pleased with that part of the process. However, we had a number of false alarms due to faulty equipment in my opinion. We called into their service desk. They clickety-clicked around on the back end of their system, and said, “Oh, yeah. It should be fine now.” And then we get another false alarm. In total, we’ve had five false alarms based on the sensors in one of the rooms. We’ve also had a faulty door sensor. The control panel has gone offline a couple of times, and the cameras have dropped offline numerous times where it will require a reboot of network.

A friend of mine recommended Vivint. I already had a company but Vivint was going to be less expensive so I went with them. The service package included pretty much what I had before like my garage doors, front door, sliding glass door on the deck and the downstairs windows. The one thing that I didn't like at the beginning was that with my previous company, I had two consoles, one in the garage and one upstairs, but I only had one upstairs when I first got Vivint. They eventually designed a secondary console and added that to my system. It was still not 100% good because if I go downstairs, open the garage door mistakenly and forget to disarm the alarm, then I have to run all the way up through two flights of upstairs to sit there and talk to the people. The audio didn't come out of the auxiliary console which I’m not happy about but I live with it.

I've had Vivint for a long time. All my doors got sensors and I also got smoke detectors. When I first got this system I was working night and the wife was working days so when I go to work at night I would turn it on but we hardly even turn it on now since there’s always somebody in the house. Also the reps used to come by and check on me but they haven't been around for a year so I just pay the bill. Vivint’s service was okay but it’s kind of expensive.

I’d only been here in Central Oregon for a few months and somebody had tried to break into my house. I have some very good friends that live in that town where I moved from and they told me that their grandson, Brian, is a salesman for Vivint at a BestBuy store. I asked that they give him my phone number so I could talk with him about it. He called me and we had a good conversation over the phone about the company and everything that they offer. I thought about it after talking with him and weighed what my options were against my needs. Then, I called him back and made an appointment to see him.

Somebody from Vivint was in my neighborhood and told me about the products and what they’ll be able to offer. And then I got their package with the smoke detector, the doorbell camera and some window break. I also use phone Apps for Tablet. I’ve been with them for a year now and I like the convenience and the features. The reps, as well as the installation team, have been knowledgeable, courteous and professional. I’ve had a lot of equipment problem though. The panels have to be completely replaced. It gave a false alarm and then I got charged from the city and it was a mess for a little while.

We opted to go with Vivint because of the technology they offered, specifically the doorbell camera. We already had a system installed by our builder so the only things Vivint needed to do was put in their panel, the doorbell, a glass shatter box and a smoke alarm. This process took their tech FIVE hours. He was new and had to be on the phone the entire time being told how to do the install. Next day, we notice the doorbell camera is offline and everything they tell us to do to fix it fails. They then send an experienced tech out.

I had previously been a customer of ADT for the past 10 years, my family too. When a neighbor told me about Vivint and the technology that was offered with their security I looked into it as I have been very interested in getting Smart home technology. I checked online to see what the others thought, and It had bad reviews all over the internet. I had a hard time finding anything positive actually. I was confused because it came so highly recommend by my neighbor whom I trust.

I never thought of having a home security system. I was introduced to this by my best friend. We travel a lot and now we have peace of mind while leaving our home unattended. Thank you so much for a wonderful experience.

My experience with this company started with their predatory sales technique. Within minutes of the police leaving a home that was burglarized during daylight hours, a salesman showed up at my home and started his pitch with my home-alone, Alzheimer's suffering, bed-ridden wife. He had her sign a five year contract, assuring her that the service was essentially free since the insurance rates on the home would be lowered with their protection service.

The alarm is not communicating with your service. When I called in about it I was told we were not connected to the internet. Our business has been unprotected and we were not aware of it since the panel shows we are armed. Two appointments were set up between 4:00pm & 8:00pm and no one came either time. I was not notified they were not coming. The 3rd appointment was set up for Saturday so I called first to see if they were coming and was told it had been changed to this Monday. I had not been notified of that at that time. I later received an e-mail saying I had an 8-10am appointment on the 13th, which I will keep. Hopefully you all will too this time. The worst thing is it not communicating and us having no way to know this. Is there a way to check it?

I wanted my house to be secure so I have the video cameras, the breakout glass or glass break, fire and motion detector from Vivint. The salesperson was good. He was extremely knowledgeable and informative and very professional. And any interaction I do have with Vivint has always been good and I've been with them for a couple of years now. In my area, unfortunately, we have power surges and brownouts. So, at times that causes a problem with your particular unit. Other than that, everything is good. I'm extremely satisfied.

I can lock and unlock the door and monitor the activity that goes on in my house from my phone. I have a teenage son living with me so it's been helpful. The system of Vivint is very convenient and user-friendly. Talking with the sales rep was wonderful. The installation went fine and I barely knew they were there. However, I wish that the prices could be a little lower. I think more people would be out to do it if the prices were more reasonable.

We originally signed with Vivint when we lived in Ohio five years ago. There was a group going around our neighborhood selling their service. Then we moved out-of-state and we had a hard time getting the system set up in the new house. The installer that they brought us had some issues and he had to come back. So, it wasn’t flawless, but we finally got it set up. Also, we've had to wait a long time to get someone out here when we had a bad sensor that kept going off because they don't have enough servicemen in our area to support Vivint. Other than that, we've been satisfied with the security services. But they need to not offer it if they don't have good service coverage in the area.

The sales rep said everything I wanted to hear after my house got robbed. But from that point on it’s been no good at all. The installation was bad. There were holes on my walls and the cameras were not installed in the right places. They did not specifically clean up after themselves either. There was sawdust from the door mounts that they left.

I called Vivint and someone explained their service to me. They have great customer service and the installer did an excellent job. My house is an old house and things had to be done a little different than what they were used to, but he worked it out and got it done. Things are a little better now that I have their service available. I like having the camera and that I could operate the system with the phone. Their system also helps me with my kid since I'm a single parent and I get to keep an eye on my boy. Everything is pretty much on point right now. My house is secure and I could leave home at any time. Also, the guy that came to my house was from Florida and was helping Vivint here in Raleigh. He gave me some pamphlets which were outdated but I've shared them with others and I have a couple of referrals.

The initial installation was excellent. 2 weeks after, horrible. Our system hasn't worked properly in days and when I called I spent at least 30 min with a technician- after calling 3 times- to get no resolution. I was also unable to reach the installer and now our system has quit altogether. I'm not paying for something that isn't working. I was also told we'd get one system and the installer brought what he wanted.

We had ADT before and it seems to be so complicated. A friend did tell us about Vivint and then their rep came to the door, we didn't contact them, and we decided to go with them. The salesman was very good. We got their camera in the back and front, the doorbell camera and the garage door opener. Then we've had problems with the doorbell but they came to correct it. Then we had a second problem and they had to come back and fix it. It's working properly. The young fellow that came to install was very nice. But because of how the system works, they had to wait for a part to come. Because the panel wouldn't function, to begin with, they had to wait for somebody to come and bring a new panel. So, it was after midnight before they left and that was not pleasant.

I would absolutely recommend this system to anyone who is looking for a top-of-the-line security system without spending top-of-the-line prices. I don't like spending money but this has definitely been a worthwhile purchase. Knowing the alarm is set and the house is secure helps me sleep a lot easier at night. The Nest thermostat is a feature I didn't realize I'd love some much. A much-needed upgrade from our old thermostat and it's already saved us quite a bit on our heating/cooling bill. It's also really nice that I can customize the security system myself as time goes on if I wish to. If you're looking for a home security system, this one should definitely be at the top of your list.

Our installer was excellent! Very professional! Helped me understand how the system works, as well as made sure that I had everything I ordered. Installation was quick, and installer was prompt! Love this system!! It’s very easy to use. I like the live video feed. It gives me peace of mind when I am away.

We always wanted the security, the thermostat, and the doorbell camera from Vivint. We like the service and the cameras are nice to have. However, it’s relying on WiFi to get everything working and every once in a while the WiFi doesn’t want to work since it’s a little slow. Other than that, it's been a satisfactory experience for me.

We liked the features that Vivint provided, so we got their services. Their sales rep was very respectful and very knowledgeable. And when the installers came and initially installed the system as well as when they came to fix my garage, they were very professional and very knowledgeable. I've had the system for a year and a half and so far, so good. Overall, Vivint has been outstanding and very user-friendly.

We have four cameras, sky panels and a doorbell I can talk out of from Vivint. I just wished the cameras were a lot better. They get real blurry sometimes. In case someone breaks in, I need it really accurate. When I go back and play the clips, they show the pictures really good, but when I check the cameras manually, it doesn't show a good picture. Also, if there was any video ever deleted, I'd like a log or a history of it. In the area that I’m living in, there are people breaking into a lot of cars right now. Since having Vivint, I feel a lot better when I'm sleeping.

We had Vivint's security system installed and there were little issues in the beginning. There were few bugs to work out and I had a couple of service guys come out a couple of times and they seemed to have straightened them out. In addition, the installation wasn’t too great, initially. The guy came and I thought I heard him drilling while I was doing other things. I didn’t know he was drilling to my two by four's in my garage and it melted the wires. I got holes in each and every one of them now for about 14 feet. I don’t know why he felt he had to go drill holes to every two by four to run his wiring. You don’t just go in someone’s home and drill holes in some of the two by fours in the garage to put wires through and it was in it somewhere where I can put my tools or stuff, and just hit and break the wire.

We recently moved into the neighborhood. A Vivint representative came to us because our house was a newer home. She had a brochure and she sat down with us. She went over all of the features and the different types for each level of service that we would get. At that time, we weren’t ready to do anything. We had a lot of stuff going on. Once we were ready to go ahead and start our home security system, we called the agent back out and talked to her. She was really nice. She told us everything upfront. She did everything that she promised and got us started on our system. The technician who came out was really nice and professional. He installed it without any issues at all.

A salesman came to our door, right place at the right time! My wife and I had been discussing what type of security we wanted and had come to the conclusion that we were going to go to Best Buy and purchase one of their systems the next day! He was incredibly friendly and explained everything they do and was upfront with all costs. My favorite part was the part where he said my wife would be able to see who is at the door and would no longer be convinced to buy things! The same day we signed the agreement was the same day everything was installed, it's wonderful! We have now learned we have some very hungry greedy raccoons living in our yard as well. Thanks to the outdoor cameras!

Vivint came to my front door three or four months ago. They were very pleasant and informative. The young man that did the installation was a good kid but a little cocky. He opened my refrigerator and he felt like he was at home or like we were his family. But I don't think they're all like that because I've had other technicians here. Other than that, I was pleased with their service. They've been very responsive to any problems that we've had. I also like that I can manage the system remotely.

I was at my mother's house when a Vivint sales rep showed up. He was professional, knew what he was talking about and explained everything really well. She got the system and the sales rep gave me his card. When we moved in down the street from her a couple of days later, we ended up getting the system as well. The installer was quick and thorough. He did so much of the installation then there was one other thing he needed so he came back the very next day. It only took him five minutes to complete it.

The Vivint system is the coolest alarm system that we've had thus far. We can see who's at our door and if somebody rings our doorbell outside the door we can speak to them and that's amazing. It feels like our home is safe. Also, the guy who came out to do the installation was the funniest and coolest installer guy whom I've ever had before. He was super nice, awesome and helpful. He walked us through the process of how he installed everything, gave us instructions on how to use the panel and gave us some tips on the motion detectors. It's good all the way around. Vivint is fantastic.

We were in a situation where we can use house protection when we're not home. Cole, a nice young man, came to our door and told us about Vivint. He was straightforward and friendly. The service has been great so far. We've had one incident where we didn't wait long enough after we disconnected it to push the button. When we came, the front line went off and we just called right away. All in all, it's been an easy, simple, and satisfactory experience.

I had ADT prior to Vivint. I switched because I liked the products that Vivint was offering versus ADT. But when they came out and installed the Vivint system, they disconnected my landline. I had to call them back and have them come out and pull up my line. The guy said that most people don't use landlines anymore so he just assumed that I wasn't using mine and he disconnected it. I told him I use my landline. He came back that same day and got my landline hooked back up. But, the installation went fine. They had to come out and make some adjustments a couple of times but I've never had any issues with anybody who came out. They all came out when they said that they were going to and they were always able to fix whatever issues I had.

I'm absolutely thrilled with my security system. It's super terrific, as a caregiver of 3 disabled family members I do have more peace of mind since its installation. The accuracy and clarity of the video is simply amazing. I can see my home from anywhere and my son loves the doorbell chime.

I'm not too happy with Vivint but I really liked it in the beginning. The fact that they could talk to us is an easy way of knowing if there's trouble in the house because they're talking and you could hear them. But their alarm goes off a lot on its own. Like last night, it was beeping crazy, every 10 minutes, and it beeps loud. And it went off a couple of times and we were just sleeping. We had reported that before, it would say garage doors open so now you get up and you worry, you have to go and check out the house. And nobody broke into the house once you go looking. It's not a pleasure.

We had Vivint before, so we were able to put the component in the same place. The price was a big issue but there were also some advantages to it like we could put it online, so I could look at my phone and tell what the temperature of my thermostats was set at and it was something totally new to us. It even had an emergency button and I was able to get it for my disabled husband. Sometimes, he opens the door not realizing that it hasn't been disarmed yet. Vivint calls very timely, asks if everything is okay and as soon I explain to them what happened, they're good to go. They also have a security password and if I give it to them and my name, we're ready to go as well. They were polite, courteous and always helpful to me. They arrived when they said they would and they didn't take long. Overall, it was a good service and I enjoyed doing business with them. They are reliable and they make me feel safe in my home.

Vivint redid my security system. They put cameras and a thermostat in my house. Everything has been good, except for one time when my panel went out and it took four weeks for them to send someone to change it. The one they sent to do that was good and super nice though.

I’ve been with Vivint at least three years. The service representative who came to check on system said he upgraded it but nothing’s really changed. He did lower our bill of $5 a month. The package we have includes the notification on each door when it’s open. We also have the motion detector in the living room and the severe weather alert. I would like to be able to have something further back in the house so I could hear it. The rep and I talked about it but it seemed to be very expensive to get anything else put in the back of the house. I’ve talked with ADT and they said they can give me more for the amount of money I’m paying but I know I’m still under contract to Vivint.

I got a monitor, a doorbell camera, two outdoor cameras, and an inside camera from Vivint. At the beginning, I got a lot of problems like issues with the sensor and my system getting knocked out offline. It took a moment for them to come out because of my schedule. I was glad to get it fixed because it was useless to have a camera and I can't get them to get it to log on to my app to monitor my home when I'm away. It was very inconvenient for me and I was disappointed. When I called and talked to a representative to set the system online remotely, no one had the capability do that. They need to work out some of the glitches, but everything's been good lately and I'm very satisfied.

A coworker of mine had Vivint and showed me all the cool features on his phone. Then two years later, I got it. I have two thermostats, two interior cameras, one exterior camera and the doorbell camera. I like the feature where everyone has their own pin number for the front door, and when we moved to a new area, we wanted the smart home features where everything is controllable through it. It's a great system and I've had no problems. It's cool how we can add on different switches and outlets and different features.

Worst experience with a company. Faulty equipment. Refused to replace equipment. Paid upfront and equipment didn’t work and they would not replace it. Had a tech out 3x in the first week. Company was not willing to make it right. Terrible on all ends. Offered me $25. Lol. I asked them to pull out all the “brand new” equipment and replace it since I had problems with all of it. They told me no But offered me $25. At that point I set up a cancellation appointment for them to remove the equipment and when they showed up they still tried to fix it instead of removing it. Just not a good experience. Still waiting for my refund.

I love it. Best security system ever. I highly recommend it. Up to Date systems. Friendly please. The installer was very knowledgeable and equipment is very up-to-date. I highly recommend the security system to anyone who is looking to secure their home.

I purchased from Vivint the sensor and cameras. Somebody had tried to open our garage door. Now, I can see my kids while I’m washing something in the living room through the toy’s room camera. Plus, I like the doorbell camera as I can see who’s in the front of my door when I’m not here. A family member has Vivint and we met a person who did paperwork. I gave the information to my husband. The installation team was fast. We called them at night and they did everything the same day and I’m grateful for that.

When Vivint initially came out, they were fine even though they set up an appointment and didn't show up. Had we not called in to see what happened, we wouldn't have known. We really like the equipment itself and the service is good, so far, minus us having issues with the doorbell camera. It had to be replaced twice, along with the sensors on the back door. We showed the technician the system that he cancelled but didn’t call and explain why. I would have cancelled my services, but it's not the worst to stay in it though I was threatened with that. The cancellation policy was also worded differently too. The billing and customer service have not been the best at all.

My experience with Vivint is great. I've been with them for some time. They responded when someone tried to break into the home, when my battery was low and when the smoke detector went off. Their response is great and they're doing what they said they would do. They're protecting me and my home. Their customer service is great as well. They answered the phone in a proper manner and were always apt to answer my question. I have recommended them to my niece.

About a week prior to being approached by representatives from Vivint, a neighbor was broken into. So we purchased the service package that includes a sensor for glass in one room, sensors for the garage doors and the front and back doors. They'll make noise whenever they're open. However, we had issues with our phone app about connecting to their app. We've reached out to them about four times now and they said they will help us with the update. But the problem is, we had to pay for the installation of the update which doesn't make sense because we rent the equipment at $50 a month.

Vivint's sales rep was very good. He's my friend and I got the word about their company from him. I like that I can use the system on my phone. So far, it's all good.

I am very satisfied with my Vivint Smart Home Pro system which makes me feel very secure in my home. The ease with which to use the system is very good and not hard to remember how to activate each step. The camera functions at the door as well as on my cell phone are welcomed added security. Unnecessary steps are thereby eliminated.

First, I really liked the product when it was installed. Everything looked and worked great. However, less than a week after installation the doorbell camera just shut off so we called to have someone out to fix it. The tech never showed up so I had to call in and get transferred multiple times to find out the service call was rescheduled even though nobody told me. Not happy with the product not working less than a week after installation and I'm not happy about the service guy not showing up without calling me. For the price I'm paying ($55 a month), the value just isn't there right now and I hope it is resolved soon.

I had Vivint installed, and I like it overall. However, the Mobile App doesn't work. It always shows a problem with one of the locks, saying it is unlocked, while it is locked. I can never unlock it for people remotely because the App shows it is unlocked already when it isn't. This capability is the primary reason I chose Vivint and now I regret it. I contacted support and they had me uninstall and re-install the app, which I did and it fixed the problem only for a few minutes. I repeated the process and it never worked again. I have tried contacting support and the wait times are always more than 30 mins, which I assume the reason is they are walking people through un-install and re-install process of the apps. They need to do a better job of this, it's not rocket science.

The salesman from Vivint ended up lying to me. He never answered my phone calls. It took almost a week to get a stupid lousy sign. And the installers wouldn't even go above and beyond in getting me the sign and help me out. It was supposed to be zero installation but he charged me a $100 installation. He's got the credit card information and he took it off my credit card. Then all of a sudden, I've had some unauthorized use on my credit card recently and I don't know if it's him or what but I can't get a hold of them. I like their product but they suck. I'm not very happy at all. Vivint’s got a lot of work to do.

I was referred from a neighbor to Vivint. Their installers showed us how to use the system after they installed it. But I had an electrical problem with it. It went out and the cameras didn't come back on the way they're supposed to. It took Vivint a couple of times to get the issue fixed and their agent was once late because he got stuck in another job. But they eventually got it together and since then, the system has been doing exactly what they wanted it to do, so I’m very satisfied. I would recommend them.

I got a Vivint camera and I like to see who’s out there. One day, the camera was checking the guy in my yard and I was at work. I have heard of it and I thought it was my friend. But after I didn’t hear the door open, I checked it a little while later. And I said, "Oh, wait a minute. Hold on. Who’s that guy?" He knew where I would leave my money at and he thought I had money there. I didn’t know who he was, so I called the police. When they came, they caught him around the corner and he was a felon from another state. I got to get one for the back too. Also, we don't like the camera with the light in the doorbell because when I come out and come up to the door and ring the doorbell, once I get the camera on my phone it’s like they already left the door.

I got a panel, door, motion detectors and window sensors from Vivint because I need extra security in my house since I'm usually out. I'm highly satisfied with it. Their installers were very good, but when they came, they told me that I'd get a sign outside of my house and some stickers but I never got them. Their reps are also very good, polite and they help me out right away. I like that as soon as something goes out, I'd get a call from right away. Vivint has a very good response time.

The sales rep who sold us the Vivint system was a pleasant young man. He was helpful, kind and knowledgeable about the product. The package we selected included the console on the wall, the front and back door locks, a glass breakage alarm system, a camera and a thermostat. We had a good salesman and I’m satisfied with the service. The initial installation was fine and then we had some trouble last year so they installed a new panel for us. I was so impressed with the guy that I called Vivint to tell them what an asset they had on their staff. He really cared and wanted to make sure that by the time he left my house we were really happy and satisfied. Prior to the installation of the new panel, I had made up my mind that I wouldn’t be renewing when the expiry rolled around. It was because of the gentleman that came to our house and the way he chose to service us that changed my mind.

I'm very satisfied with Vivint's service so far. I've been with them for six months now and it's a very comfortable feeling knowing that my house is protected. I got them because of the crime in our area right now and the different things that have been going on. I like that I can see what's going on at the house when I'm away and that I'm able to talk through the doorbell instead of going to the door. I also like that both cameras have very clear pictures. Also, Vivint's sales rep was awesome and was very detailed about everything.

My system is good but my front door is not working correctly, you can't lock them from the outside because of the door hold, and they just installed the system and now say they can't do anything with the door.

I really do love my Vivint system. Everything has really been great right up until you try to reach tech support. Once you get them on the phone almost all the techs have been great but the trick is having enough patience to actually get them on the phone. I've sent no less than 20 minutes during multiple calls waiting for a tech. However, during false alarms their monitoring center could not be better and I love the wireless equipment and system.

I love the whole system, but it's too sensitive and I can't get it to work right as it was demonstrated to me. If I can get it to stop giving false alarms, it would be awesome. The customer service is very good. Impressive. The only comment I have is that the doorbell is not working as I had hoped. I'm sure it's just my error, but need to fix it and can't.

All aspects of Vivint are awesome! From the customer service rep, to the installer. The system works great and gives me peace of mind. I am very appreciative of Vivint gives back, who helps families with children diagnosed with intellectual disabilities.

Vivint's customer service is very good. The system is a great product, and the best thing was the garage door opener with the remote app. Two guys came and they were here for a couple of hours, and they put a couple of more signal boosters. I could definitely tell they cared. They tried to do their best to make sure everything was working properly. And it seemed to be working okay, so I'm happy with them.

Vivint's salesman walked up to my door and asked me if I had an alarm system. I did not have an alarm system in my house at the time so I was interested in how the whole thing worked. And so, he proceeded to give me a rundown of what it was and he has been great. I’ve had a great experience with Vivint over the few years that I’ve had it installed. It has been smooth sailing other than for the one door lock thing which I got replaced. The batteries had corroded and it wasn't working right so I told them and they sent me a new Campbell handle and I replaced it myself. I also had to do an update on the board but that’s normal with that kind of stuff. The ease and use of the system have been very nice and straightforward and the quality of the signal is great too. I’d have another one installed in a heartbeat if I move and the house doesn't have an alarm system in it.

Vivint had better reviews than ADT on the internet and when I talked to the people at ADT, the rep was trying to not sell ADT by saying, “It's stupid. They're magnets and anybody can open a window and blah, blah, blah.” But when I talked to Vivint’s salesman, he was positive about the company so that helped. I had it installed 10 months ago. The installation was great and the installer was incredibly friendly and on time and professional. The security system is great and everything has been positive although the price was a little high. $5 or $10 cheaper would be good, and it would be better if it was not a two-and-a-half-year contract.

Vivint was referred to me by a co-worker and I am satisfied with what I got from them. My favorite feature is the ability to control everything from a cellphone through the app. I dealt with their sales rep Nick and he’s great. He showed me everything and broke it down. I asked when they’d come by and he said that he’s got guys that got to check in 10 minutes. They were here in 10 minutes and the set of guys who came set everything up in less than two hours instead of four. Everything about my experience with Vivint was fine. The response time from their monitoring office was quick on the few times the alarm’s going off and we love it.

Some time ago, we had a Vivint salesperson knock on the door. I listened to him but I wasn’t totally motivated about getting a security system. Then, one of our friends lost thousands of dollars worth of items and jewelry after their third break-in. So we figured it was time to make a decision. We got to do something because we’re so vulnerable living out in the country and even though we have a few neighbors around, that doesn’t seem to stop the thieves. About the same time, the Vivint's salesman came back and we signed up.

Broke the wires in my door bell, dropped the wires down behind the brick, so no camera could be installed. Took over $600.00 out of my checking account for equipment that was not complete. I ask them not to take money until the job was complete, but they did anyway. When you buy something at Wal-Mart they don't take your money and give you only part of your purchase and make you wait on the rest until they decide you get the rest. I feel once they got my debit # I was no longer important. I told them to come get the half of equipment that had been installed, and fix my door bell and the holes in my wall from the part that was installed.

I have been with Vivint from 2012 till now and been happy. I had trouble with the equipment and have spent nearly three months trying to get it fixed. Each time I was told someone would call and set up an appointment and this has never happened. My level of frustration is now at mach one. Today I called and asked to cancel due to non-performance. I was told the way they have written the contract that pretty much they can do what they want. I talked to a lawyer and as a courtesy appointment was not charged. However Vivint will not cancel my account and will take me to court and I would have to retain a lawyer.

We love our new home system! We feel safe and secure and we get notified of every little movement around our house. And living in west valley that is a good thing. Cameras are on 24/7 and audio always on point.

Awesome. Love the system. Also, makes me feel safer. I have accidentally set my alarm off twice and they are checking in immediately. Also, love the fact that I can access everything from my phone. It lets me know when anyone is in my yard are even turning around at the road my camera records all of it. I absolutely love it.

Vivint's service is alright. When I call them they really try to solve the problem. They don't just brush me off. However, I was in a five year contract which I didn't like. Putting people on contracts for five years is a bit much. I didn't want to go through the hassle of getting another one, so when it was time to roll over, Vivint left a year off.

One of the salesmen from Vivint came to the house. We already had a security system and he said he can set cameras up in everything so when somebody rings the doorbell, I'd get a ring on my phone, I can see who's at the door and I can talk with them. So, that was an A+ right there. So far, the service has been great. I've talked to people on the phone, they helped us do things because somehow it went offline so we couldn't do anything. They worked hard and finally got us online. It was a very pleasant experience.

My sister had Vivint first and she highly recommended it. I've been with them since June, and so far, their service is good and I'm happy with it. The sales representative was great and very knowledgeable. He explained everything and it was all very clear. Everything was done as he promised. The gentleman who installed it was very knowledgeable as well. He did it in a whole day and did a good job. However, I had an issue with the Space Monkey and had to return it. I've been dealing with it for a month and a half now and I'm waiting for them to return it back. I called customer service to see how the situation is and it's going to take another three weeks before everything gets resolved. Hopefully, they will send it next week. But other than that, everything has been working fine and I recommended Vivint to my neighbor.

I needed to be able to see what's going on inside and outside my house, so I had Vivint install a pad, a doorbell and a couple of cameras. So far, it's been rough. We've had numerous issues like when cameras weren't working and the pads were bad. We had a tech here who spent all day at my house. The last two people who were trying to get the cameras going got them going, but they went out again.

I have the Vivint camera as well as the app on my phone. The sales rep who I talked to was really good. The installers came and they were really nice, asked me questions and made sure everything was okay. They also cleaned up after they were done.

I got motion sensors and cameras from Vivint. The installation was fast and the people who installed it were good. However, I'm not impressed with the system's recording ability since I've had some issues with it. Vivint told me that it's because of the Wi-Fi connection and there's nothing much we can do about it. But they were as helpful as they can be and talked us through the process of correcting the issue over the phone.

We recently got Vivint and included the cameras for extra safety. The problem we have is that when a certain person comes to the house nothing records. Not coming in or leaving. We contacted Vivint and they state they have no idea how that could be happening. Well neither do we. It is your system and we trusted your company/product to keep us safe. Who do we go to then to find out why is this happening? Do we switch companies???

After 2 weeks my install is still not complete. Customer service never gets back to me. I keep calling. The system sometimes detects a Leaf blowing and sometimes misses a person coming in. I do not recommend this service. I do like the phone app.

My mom has Vivint and I’ve also had them for a couple of years now. I have the video camera, door locks, smoke detector, motion detector and window sensor. These features are good and I’m satisfied. Their sales reps were also good, but the last person that was here for a maintenance issue took pretty long. They had to change the panel, and that was the longest time anybody ever took doing. It wasn't a good experience at all. Everything came out well but they can improve on some things.

My experience with Vivint was fine. I first heard about them from the guys coming through the neighborhood. At that time, I had teenage kids so I went with the package that includes alarm systems, cameras, and glass breakage. I took the thermostat off, eventually. So far, I'm 100% satisfied, even now that my daughter's going to college. Other than being nice, the Vivint Installation Team has been professional when they came to my home. They've done a good job.

I've been with Vivint for at least five years. The sales rep came around and gave me a spiel I couldn’t refuse. He had features that my existing security company didn’t have, like the programmable thermostat that I could access online. Every time they come here, they offer an additional feature that I didn’t have previously. The last time they were here, they replaced the battery on the control panel. And then I have a CO monitor also. They offered it to me and it didn’t cost me any additional. The service has been excellent. During the installation, the installers were efficient, effective and they explained very well what they’re doing. They didn’t leave a mess either. So, I’ve been very happy with them.

I've had Vivint service since two months ago. Included in my package is a doorbell camera and the Alexa. The installation team was a guy and his girlfriend. The girlfriend had just started and he was the one training her. The installation went okay and they showed me how to use it. However, the Alexa hasn’t worked since I got it. I tried to call the person that installed it and they said to call the 1-800 number. I called them and I got sent to this person, that person and then got disconnected. Nobody resolved them so I'm disappointed. They told me that it's too late to cancel their service so I'm paying for a service that I'm not using.

We love Vivint. We got their alarm system and it's been great. Everything that the installer did was perfect. They did it when they said they were going to do it, and I have no problem whatsoever. With Vivint, I feel very much secured and I recommend it.

My experience was great with the representative of your company. He is very knowledgeable about your product. And the installation was flawless. There are no wires to be seen anywhere. A perfect installation. Yes I would recommend your company and this product. It’s fun to operate from my phone and is much needed in this day and time.

I've been with Vivint for a few months now. I have the basic security system including some of their doorbell and some window stuff. The installation was good. There were guys that came to our house, helped us set up and tried to figure things out. They had the system installed within a couple of hours. There was something that they had to order so they came back the next day, as soon as it came in. They also came to fix one of our cameras for a service call. The customer service was good, too, even though the hold time was long.