Vivint Reviews

I am more than happy with the purchase of my Vivint system. Two small technical difficulties but it's ok. I am having issues getting my Amazon Alexa to connect with the system and my Kwikset door locks couldn't be used on the door I have currently. The installer was amazing and friendly even with my 3 year old running around.

When I moved here, Duke Energy gave me some choices to take care of my house and one of them was to have an alarm system. They recommended Vivint. However, I had some problems at the beginning because Vivint promised me some things like three-months free and then they made a mistake with my contract. They gave me five months off, and they started charging me. I called them back and then we went back and forth.

A salesperson stopped by my house and explained to me the history of Vivint and what they had to offer. It went well and I signed up with Vivint. We have the Alexa and the indoor and outdoor camera. However, whenever we need the services, they don’t work. A camera will take too long to open up so by the time we wanna tell someone that we're not home, the camera is still blinking. Sometimes, it won't set. And if I'm somewhere out of town, I can't open up my app. But we had a good interaction with the installation team and overall, we’re satisfied with the experience.

I'm 100% satisfied with Vivint. I have the wireless keypad and the motion sensors. I also have the doorbell where it's actually a camera. Their sales rep was great, friendly and knowledgeable. He told me about all the features and it seemed that he knew the product. He didn’t just try to sell me anything but he talked to me about things that would probably benefit me.

My experience with Vivint has been great and having them gives me peace of mind. After someone broke into our house I wanted to have things like motion sensors, glass break detectors, doorbell camera as well as outdoor and indoor cameras. So we opted for all those features to be in our Vivint package. Now, I can see my house at all times. Vivint went over and beyond to get my appointment set up because I was trying to get it as soon as possible when I first inquired about it. And then the technician was also great. He even told us that in our next move he would just come and move it to our new location.

I like Vivint's app. My sister gave me the password to it and all that to set the system up. I use it to make sure all the doors are locked and the windows are closed. Then when I go to bed at night I arm the system. It turns orange when you arm it and it turns green when you disarm it. The only downfall of the whole experience is that my fingers aren't great with my cellphone. I always make a whole bunch of mistakes. When I get on the panel on the wall and when I want to go to a different camera, it always hits it and whatever camera that's on it at that time, it'll make a full-blown picture instead of the camera I really want.

This is a great company. Spencer is a master in his craft. Really excited to play with the system and add on more devices in the future. A+ all around. I have absolutely 0 complaints. Everything looks great and installation was done very well.

The single worst customer experience I have ever had. After numerous false alarms at 3 AM, and multiple "service calls" that did not resolve the issue, I was forced to remove the system from my home. Vivint had no solution to the continued false alarms that created insecurity for me and my family. It's one thing to have a problem with your product but continued incompetence related to correcting such errors is inexcusable. Three years after removing the failed system, Vivint sent me a bill for $2,500. This is after no communication from the company for three years. I complained with the Better Business Bureau and Vivint denied that the system was faulty. All I can say is, do not use Vivint for security as it will only provide insecurity. I have switched to Monitronics for the past three years and have not had one issue. No stars for anything related to Vivint.

This system has not worked correctly since the day of installation. I have no home phone because the installer disconnect my line and the sensors are not working properly. My thermostat is not working properly either. I requested to cancel this service and my money back.

Absolutely horrible experience from day one!!! Sales guys lied to get contract signed. Installer had obviously never installed system before completely ruin my door after being here 5+hrs. Can’t cancel!!! Have to pay off 5yr contract. Alarm went off Christmas Eve when I wasn’t home and they didn’t contact police... I did when I got the alert of alarm sounding through the app on my phone. Police said never received a notice. They went to my house but this was 45mins after alarm sounding. Vivint so flippant and rude customer service. Any review on here with more than one star is obviously from their employees hoping to boost their score. Recently saw a rerun of their company on Undercover Boss... horrible then too!! All they care about is locking you into that contract. And forget a technician ever showing up for a scheduled appointment. It’s a scam and they need to be shut down.

Vivint came to my house and the rep was a really nice guy. And he seemed to know what he was doing. Others have come before but he just seemed to be the better sales guy and he sold me the product. I like the features offered by Vivint. But I was under the impression that if the power went out, I would still have the security system. But it seems that whenever the power goes out, which has happened a couple of times, the system turns off and I have to reconnect the Wi-Fi and that takes forever. To me, that almost defeats the purpose. If people knew about that, they only have to go to my panel box, shut the power off and they can break into the house. Also, I don't think the system works when there's no Wi-Fi.

We have the video doorbell as well as an outdoor camera from Vivint. We also have a couple of glass break alarms and door sensors. We went with those features because I moved to a new area with my fiance and I am just at home a lot by myself so I just wanted some security. The sales reps have been very nice and informative and helpful. The installer was nice. He walked me through everything and he seemed very knowledgeable. However, I was frustrated with the cameras. The installer came out again when we were having issues with it. He was great but I requested a new technician the third time for a fresh set of eyes and hearing. And that other technician was also very nice, professional and knowledgeable. We were having issues with the cameras. We were walking through the backyard and they were not detecting motion and, sometimes, nothing was going on.

We had Vivint right before we had ADT and ADT didn't have that capability at that time. They got it a month later, but they did before ADT had it. Vivint was associated with Amazon and my husband works for Amazon, so we thought we'll just go with Vivint. It's great. They came that same day and hooked us up and everything went very seamless. Then the customer service has been excellent. After the installation a few months afterwards, the system went offline and something happened. But they were really helpful and very responsive. I've been pleased with the way that they've handled everything.

I have an ACN representative and she told me about Vivint. Any questions that I had about installation, follow-up or payment plan, it was explained to me fully by the sales rep from Vivint. Luckily, I don’t live too far from my ACN person so whenever I have any questions, I just call up straight. When I had the security feature installed, the installer got caught up at another job which was fine. He called an hour into our window and said he wasn’t gonna be able to make it, so we rescheduled and he came out. He installed everything in a timely manner, explained how things worked as well as the process when I tried to add on more things like more sensors, motion detectors and cameras. Vivint was great and I'm very satisfied with their services.

I have Vivint's basic package. They have been super good, quick and responsive. And the technicians who came for the installation were very knowledgeable. Call Vivint and they'll wow you.

Loved the ease of access of service enrollment, your follow-ups and the patience, knowledge and service of the installer, who gave the extra mile. I needed to call him directly to ask him about some details regarding electricity issue/need, and he was always available. He was very nice, professional and thorough.

Our setup was smooth and easy despite a somewhat strange situation. The representatives were very friendly and knowledgeable. They were able to quickly resolve our complications and did a great job explaining everything. I would definitely recommend this company based on my experience thus far.

The technician was very kind and courteous. Went beyond his means To satisfy the customer. Was very clean and neat. Everything was done in a professional manner. I would most definitely recommend any family or friends to try out this product. Easy to do use. Services good. I’m good customer support.

I liked what Vivint was offering but so far I've not been so happy. I've been having issues since I installed the system. It's still not working and the lead time for me to get someone on the phone is about 20 to 30 minutes. I was on it at 9:00 in the morning. I had still an issue with my cameras and I had to wait 20 minutes and by then, I just gave up. Now, I am waiting for a technician to come out but the earliest they can give me is May 10th. I've had the service since January and have had three service techs come out so far. I'm paying for a monitoring service but I can't even have monitoring right now. So at this point if this system does not work they could take all their products back.

I'm completely satisfied with Vivint's service so far. I had to add some door alarms and window alarms when I did updates and they were very helpful. Everything was good with the installation too. I've set the alarm off a couple of times and the response time is very quick. I can hear them coming through the panel and their voice is very clear. Everything has been okay as expected.

Vivint's old system was already installed when I moved in. The process of transferring the account was good. When I took over they installed the system that was available three years ago so it’s a new system with panels. They were very helpful and they took care of everything I needed. However, my panel code does not work. My concern was what about if the alarm goes off and I need to shut it off by the panel and I can’t shut it off because for some reason my code does not wanna work on my panel. I called the reps the other day but it was very difficult for me to get to them. I know I’m not the only customer but I was on the line for about 20 minutes and I never got to anybody so I had to hang up. Still, everything else is fine. Everything is up and running and it's good. I've recommended Vivint to about three people and they all got their alarm system from Vivint.

I was searching online for a security system and Vivint came up. I called a couple of different places and Vivint's customer service was the best. The guy that I talked to on the phone was great and explained everything really well without being too pushy. Someone came out and installed the system, and he was also wonderful. He left his number in case we had any questions. The system works pretty well and we like it. It makes us feel a little bit better when we go out of town so that’s nice. The doorbell camera is awesome and we love it. I’ve recommended Vivint to a couple of people already.

Vivint's sales rep gave me a good rundown of what was going on which what actually sold me with them 'cause the previous system was just alarm. But with Vivint, it was just starting to do the whole management thing and I could time my lights. Then, an installation guy came in a week later. It took him three hours to install the system as he had to replace all the old stuff.

I've been satisfied so far with the service received and I've become familiar with the equipment installed in my house. I'm more confident now that I can monitor my house remotely and get alerted in case there's any suspicious activity around it. I feel more peace of mind now that I have my home protected.

Customer service was great, Vivint's security system is perfect for our family. It helps me feel more calm knowing my house is safe when I’m away. Our favorite feature would definitely have to be that you can access everything through your phone. The recording camera installed in the doorbell is a plus as well.

Alex is very knowledgeable of the systems available. He explained all features and is very personable and professional. I can honestly say I would recommend Vivint to everyone because of your available services.

Sales rep was awesome and informative. If he didn’t know an answer to my question, he’d text the lead Tech who had all the answers for all my technical questions. He also connected to the neighborhood cameras with Streety a new neighborhood street watch app that has all my neighbors wanting Vivint as well!!! We already made our neighbors get it lol!!

The installer that came out was excellent. He explained everything completely and helped my wife and my children set up easily. Great so far!!! I would definitely recommend to family and friends. The value alone of the service and equipment far exceeds my expectations.

I’ve only had this system for a couple of weeks but am truly satisfied with the knowledge that the technician has and the system so far is the best I’ve seen or had. I enjoy the way I can monitor the cameras and the control of my A/C&Heat.

4/20: The installer was prompt and thorough, he completed the job and instructions for use were complete for the new system. 4/21: The tech from follow up appointment today arrived on time (which was amazing), completed the job well (fixed our doorbell issue, making sure that the rewiring was as attractive as possible). He was extraordinarily polite and professional!

I Vivint's doorbell, a couple of cameras inside, motion detector, and the glass-breaking thing in the bathroom. They are safety features so they're good to have particularly when I am alone in the house. In general, Vivint is good, but on and off, I've had problems. Several times, I had to call back because one time, my front camera was not showing up and it had to be taken off the system then put back in. One time they asked the representative to come and fix it at home. And they were very cooperative and they did a great job. The experience with them, either when I have called or with the people who came to fix things at home, has been great.

With my job, I’m not at the house on a regular basis. I have to be home for two weeks and then be gone for a few days, a few months and then for a year. It was sporadic. Although we still live in military housing and my wife is very accurate with her gun, I wanted an extra level of protection. My parents have Vivint and they mentioned it to us. We have also gotten Vivint, and we bought the window sensors, glass break monitors, the sensors on all the doors, the doorbell camera, and a camera in the house.

My wife wanted the security system so I let her pick and we went with Vivint. Their service is great. We have the touch panel which we can control the AC with and can lock the door. The installation guy was great as well. He was friendly and he showed us everything that we needed to know.

One of the HOA people was in my neighborhood and came and told me about Vivint. I invited him in and he went and told me about being secure in the neighborhood. He had the pamphlet with him and he showed me all the different bundles we could get and it had the Google Nest in it which we were already planning on getting. We were in the neighborhood and I was shopping for our security to begin with anyway. Compared to ADT, theirs was way too high for a lot less features.

Service and installation was nice, very helpful and friendly. I am pleased so far with the new service. Thanks again for your help and support. I enjoy the new system and the support and technician that installed my system was very helpful.

Installer did a great job. Very polite and informative. Neat, punctual, demonstrated all the functions of the system and I give him a five star rating. Also Vivint system is a big upgrade from ATT digital. The camera views are perfect, the mobile app is very easy to use and my family feels safe knowing we have full protection. Also the fire alarm and Carbon monoxide detector were a great addition.

I have had another security system in my new home for 3 years but was glad that a Vivint Smart Home security system representative knocked on my door recently. The representative and the installation technician that came after him were great and I couldn't be more satisfied with the decision to switch to Vivint Smart Home security system. The equipment are better and easier to operate, and the price is even better.

Elbert was great at explaining how everything worked. Loved that he put on booties when walking through my new home. Installed everything nearly and left my original doorbell and alarm neatly for me to store. I'm very satisfied and happy with my system.

Even though it took a little longer than expected hands down 1 billion percent it's the only way to go. There is no other choice. No other competitor is even close to how excellent you guys are. Everything is as it should be and I've never felt more secure, more connected and more complete of having a smart home. Thank you. I completely recommend Vivint for confidence in keeping your loved one safe.

I have the three cameras from Vivint. I also have those things that are on three big garage doors, two sensors and I have the playback of the things which I need to get but for some reason, it's not working. I just haven't had the time to call them about it. I had them out here so many times that it's just like, "Okay, as long as it arms and alarm goes off, then I'll worry about that later". So, I just kind of put it aside. That's basically the features that I have. And I could watch everything from my app. I had the panel on the wall and it was good.

The installer was a nice guy and professional. However half of my equipment is not working. Glance panel not working, doorbell camera not working, he said my transformer for my doorbell was bad but my doorbell was working before he installed the new doorbell camera, Vivint app not showing live footage of my cameras and system not connecting to Vivint Server. So basically nothing works.

When I got Vivint system's basic features, their prices at that time made me decide to go with them. I had a pretty good dealing with their installer when it was installed. But I've been meaning to call them to replace something and I need them to come.

One of Vivint's sales reps came to my shop. He was really friendly and I really liked the way he can conduct himself. He showed me all the different features that they offer for a home or for businesses. I liked the price and the service they provide and I decided to go with them. I got four cameras and web access through my phone and I, as well as my manager and my assistant manager, have a panel on the shop itself. Vivint threw everything in a 24/7 customer service and the installation team was amazing. Even though they made a mistake, I know how it happened. They gave me outdoor camera for the inside but once we found the problem out, they brought the right camera and changed the wrong one.

Vivint came around door to door and their sales rep was pretty good, though he was a little on the pushy side and was aggressive. The system is fine and we’re happy with it.

Vivint was allowed to be set up in my house and I can do more things with Vivint than I could do with ADT. However, my installation experience was not so good. The installers came out four times in a month to do the install as the system wasn't working correctly. The first time the guy came out for the first set up, he had somebody else come back because he couldn't get my backdoor patio to work with the Vivint system. And then somebody came out a week later and tried fixing that. Everything was all fixed but the next day, everything went back the same. So, four people had to come back and try to fix it. When the guys came out, our interactions were fine.

From day one we have had problems. Vivint has sent out numerous people to address the problem and still not resolved. I truly frustrated. People have come to my home and I have no knowledge because the doorbell camera is down or not working. I have never had all 4 cameras working all at the same time and my husband even had the system hardwired. I am livid.

I purchased a home that had Vivint. My appointment yesterday was to give me access and show me how to use it. I wish I would’ve had a more knowledgeable tech. I only received information that I asked for. Today I still have questions and feel frustrated.

I love my Vivint service, I had alarm service for 4 years and I was not pleased the last year at all which made me decide to change. I feel more secure knowing I can keep an eye on my home when I’m away. To have security gives you a great peace of mind.

Derick did a great job helping me out and quick timing putting it together! I would recommend this to anybody I know. This is a good because I stay by myself and can access from my phone. Love the panel and the app.

I needed an alarm system and I looked up the best on the internet. The sales reps knew what I wanted and we worked out a contract with it. When the installation team came to my home, they were professional as they could be. They had it done in an hour and I enjoyed talking to them. I love Vivint and I feel safe at my house with it being on. I like turning it off and on on my phone app, and when I'm gone, I can monitor with my app what doors and windows are opened and closed. I'm extremely satisfied with the service and Vivint would be the only one I would have.

We had an alarm system and we've been looking to upgrade. Vivint guys came door-to-door and their timing was good. However, we've had a lot of problems with them. The garage door was flashing, like the alarm was going off and we couldn’t shut it off. Moreover, there were about five things not working, like the cameras. I tried doing an online fix. I asked Vivint by phone and by email to send someone out. It took about two weeks at least and it was frustrating. They keep wanting me to continue doing the online fix. I kept saying that I’ve spent hours doing that. The tech who came was great and fixed everything. He had to get a whole new part for the garage door. Then he just rebooted everything and it’s all working now.

Our daughter and son-in-law have Vivint, and we have it as well. The company has changed hands since 15 years ago. Yet they are quite professional and they provide us with the advice and the services that we need. Moreover, the equipment is still going well. We had power outage today due to the ice storm and they quickly notified us by email. They’ve helped us out numerous times. When we were away from home, somebody went in and corrected the stuff. We’re quite pleased with Vivint. We recommend Vivint to others and I have already. I also talk about how good Vivint is and what services they have available compared to others.

Vivint is good and I feel safer having the security system. I had a decent interaction with their sales representative and he knew the product. The installation went okay but the installers needed to come back for a second visit.

Marcus was fantastic in every way. We ran into some snags due to some communication issues between Vivint, Best Buy, and myself. None of these were his fault, but did cause him to spend the entire day at my house trying to work through the issues. Having resolve the issues, I am extremely please with Marcus as well as the equipment Vivint provides. I’m using the equipment unmonitored. Having purchased all the equipment, I’m not thrilled about the $20 a month to be able to use the app, but having looked at many different alarm systems in many price ranges, it is the best option that I have come across. One app to control all the different pieces and have them talk together is something that I have only found in much more expensive systems with higher monthly fees. I am pleased and I would recommend Vivint.

The technician was swift and very good. He explained everything to us and walked us through how to use the system. He was able to install every piece of equipment for us in the locations we requested. I would recommend service to others.

Signed up for Vivint in 2017 and I have had nothing but trouble! When the tech came out to install the equipment he did the doorbell, a camera, the panel, and the Nest and of course all the window and door sensors. After he got through installing everything and left we left. We got back to our house late that night and our house was about 90 degrees! I rushed to the thermostat and it was on but was not running the unit outside.

Pending installation on Friday. The handheld camera wasn’t sufficient. Appt was rescheduled for this Friday. Ask me next Friday and you’ll get a true reading. So far the system is perfect. As soon as I get the outside camera I’ll be good.

Vivint has been a really awesome company and I highly recommend them. Everything has been great in terms of their service and their reps have been treating me perfectly. I've also gotten calls before for potential issues and their response time has been perfect. So far, I've had an upgrade and they've been out twice.

We've had a pretty good service with Vivint. We have the cameras, smoke detector, and a wireless thermostat included in our package. And when the alarm goes off, they call. I'm more focused on the alarm but they've been fairly prompt in their response.

Vivint took over the ADT that we had. The sales rep that I talked to was really good. We have the security features, the CO sensors, environmental alarms and smoke detectors. We phone the Vivint rep here if we have any issues. Then he would stop by and check out things. He would change the batteries for us if he got some extras around. We also have automatic door locks and he would change the batteries for it if we ever needed to. He was also out a couple of times just to help out.

When we bought a home, we purchased a Vivint system for the extra security measures to have that surveillance in case anything happens. However, they have a lot of dropped signals where there is a lot of rebooting having to go on. Nevertheless, the sales and customer service team that you worked with was very friendly, and they knew what they were doing. For the most part, they do have trainees sometimes come by. Some of them learn as they go. But overall, they are very polite. The installation was completely professional, too. They were quick on the job. I had to have another crew come in and correct a lot of the issues because in the first group they had a trainee. So, the second time with installation was fine. Still, the first time was okay. Aside from the technical issues, everything else is fine. The system works, the quality and the equipment are really good.

Awesome customer service and great and friendly install. I would definitely recommend to a friend. Installer was fast and professional. The equipment is easy to use even after a couple of minutes of use. Will continue to purchase equipment from Vivint. My home definitely feels more secure.

Robert did a great job installing Vivint and answering my questions. I like the options especially time lock and unlock. The camera is a great addition to my security. I am happy with the fobs and the ability to call emergency services.

They want to do it all by phone. I gave them specifics but when I requested an in home appointment as I was having four cameras mounted. They required I give them - at that very moment - one month fee for monitoring ($50) and $145 for some other ridiculous fee. No way. I am a senior that was willing to pay for all the equipment up front once I had someone look at my home - they lost a good customer. I will keep searching.

I work for Sprint and we have Vivint in our store where everything's doing great. I got Vivint's doorbell camera, glass break, two window sensors and two modules. It came down to the system's price. Also, I was trying to get hooked up so it was like, “Why not?” The installers were good and everything was fine during installation.

A family member got Vivint after her home was burglarized and it hasn’t happened ever since. Nick, the sales rep, was awesome. He came over and told us everything we had available, and that we could add things later on by just purchasing the products outright. The installation went really well. Nick was super flexible and was able to get in when we are finished with work. He did it in a very timely manner. We like the front door cameras the most. It's nice knowing who comes and who goes.

I like how everything's integrated with Vivint. I also like the app and the flexibility it gives me. The reps I've talked to have also been good. When I called the folks on the phone, they were professional and courteous. I've been with Vivint since February and so far, I've been having issues with some of the hardware. There were some installation issues on the camera but we were able to get past that after three visits. There's also an ongoing issue with the Smart Drive and the timestamps. I've got three cameras and if there's motion that's detected with one of them, the Smart Drive sends me a notification and records a timestamp. If the timestamp happened at 11 AM and I go up and view that video clip within that hour, there would be no issue. But if I go look at that clip after a few hours, it'd always be an hour off and I'm not sure what's causing that issue. I was told that I was going to be contacted by the Smart Drive folks but that has yet to happen.

I work with Primerica and I learned about Vivint through them. I purchased the security system, doorbell cam, indoor cam, outdoor cam, and thermostat. I was supposed to get a free smoke detector and I don't know if I did or not. I've been with Vivint since October and I had a few issues early on. Out of nowhere, my channel stopped working. When my husband came home and the panel went off, he could not turn off the alarm. When the police officer came, he told us that we didn't have a permit which the installer didn't tell us about. Then, someone on the phone told us that it was in the fine print. But all the friends of ours said they were told by the installer to make sure they got the permit. So, we could've got a pretty heavy fine for that but I was able to go on and get a permit. They were cheap at only $30 and it was not a big deal.

We researched online for a security system and we got a Vivint doorbell camera. We can use our mobile devices to control the security of our home. We are able to respond to anyone that is ringing the doorbell and answer the door while we’re away. The sales rep was very professional and the installer was very friendly and knowledgeable. What their rep told me about the package was accurate and it matched up with the website. My experience with this company was totally positive and if my friends ask, I would tell them that they should look into the features and see if it meets their needs.

My aunt told me about Vivint. We have had the security system since February and we have tried to switch it over to my girlfriend's name but that never happened. Also, we are looking at other possible security systems because the box is always going offline. We haven't even wasted out time calling since we haven't really had a good experience, and we can't arm the system because it is offline. We just wait for it to go back online. Nevertheless, the guy who came to set it up was really good. But the people on the phone definitely did not know what they were talking about because we have called several times to stop auto pay and to get a paper bill and that still hasn't happened. The customer service was horrible.

I was over another friend's house and the Vivint rep was walking about, coming and trying to get customers when they very first came out in Tennessee. I had another friend who actually got Vivint and she told me that she liked it, which made me go ahead and get it as well. I have the doorbell camera with my package. The quality is fair for the equipment and the cost. he installer was really good. His name was Charles, and he was able to talk about different things and he helped out a whole lot. Plus, he doesn't stay that far from where I stay, and if we had any problems, we would always be able to just give him a call and then he would come out and look at it.

We installed the Vivint system a few months ago, probably around 6. The first 2 months it worked great, after that, nothing but glitches, we have had at least 6 service calls in that time to "fix" the issues. They fix it for a day and then it stops working, recordings are weeks old. Cannot see live view most of the time. Not working on mobile devices. Our network is fine, nothing else connected to the network has an issue. Save yourself the frustration and go with an alternate company and product.

No response to my text and I wasn’t given a sign for my yard. Back door sensor fell off the first two nights. The first night at 3am and set alarm off. My children were scared. My husband had to reposition and glue it back on. Again no reply to my text to technician.

My brother had Vivint and I had a doorbell camera, a camera at the back of the house and I had sensors all over my house that a four-pound dog triggered. Their system may be cool and fancy but it didn’t work. They gave me help but for three months I was fighting with them back and forth. They sent me four different technicians until I finally said that I was done. And if they didn’t bring somebody to take the equipment down, I will keep paying for it but I wanted their equipment out of my house. So, they realized that I wasn’t joking and I really meant that the system was not working. They finally gave in and they took everything out.

I got a standard home security package with Vivint. My interactions with the sales representative and installation team were good, and the only issue that I had was the reps took all the information for the first payment and I had to give it again when the technician came out. Other than that, I would recommend Vivint.

We saw Vivint at Best Buy and we got them because of the flexibility of their plans. I could go completely covered with all the stuff that people want -- the fire alarm, panic button, and the 24/7 alarm center especially when you’re not home. And when you are home you can bring it down to a low-cost plan. Our plan includes the smoke detector and carbon monoxide detector. We also like very much the disaster sensors and we have two of those for the attic and for the basement. It detects high heat and water and gives us early notification when there's a water leak or high heat situation.

Luis was great! Made sure the cameras were installed correctly! Quick installation. Showed me how to use all equipment without an issue. Super excited about the different features for my home. Can’t wait to add more features in the future.

Having Vivint is like being home all the time. Tells you everything. I've been in law enforcement for 37 years and still working. This is the best alarm system I've ever seen. And believe me I've seen them all. Keep up the good work.

Vivint came over door-to-door when they were first starting out and my interaction with their sales representative was good. They were very professional and the installation experience was okay. I didn’t have any problems and I really like the outdoor camera because we see a lot of things that go on.

We got Vivint installed a few years back, and the rep who assisted us was great. However, a couple of times, the screen froze up on us, and we had to call, and somehow they did the thing where they walked us through how to get the screen unfrozen. But, other than that, we have enjoyed it. I'm pleased with video quality too. My friends would be happy with one as well.

I was looking at my house and I wanted to make sure everything that I wanted to cover is covered so I looked at what I need to do. And then I called Vivint. I talked to them and they gave me some suggestions. In the beginning, it was a little bit tough when the pricing thing was happening because when the guys showed up, they came up with a different list. They said that they have a point system and that I could do only this much in the points. Then I showed them the email that I got from Vivint. There was a little bit of negotiation that happened for no reason. After that, they said they would give me some discount because one portion of the house was not going to be covered. However, that took a couple of months for them to fix it. Right now, I have the cameras, Z-Wave locks, garage door opener, and window, door, and glass break sensors. My service package also includes a feature that can detect excessive heat and cold. I will highly recommend Vivint.

It has been five or six years ago when Vivint reps were walking in my neighborhood. They took the time out to come to my house to talk about it. I have the door sensors, the glass break thing, smoke detectors and the thermostat. Two months ago, I just upgraded it and added a doorbell. I have the smart home system now, and I love it because I could spy on my family all the time now.

Cannot be repaired for 5 days, totally ridiculous and shows very poor customer service. Also was told something different by everyone I talked with. Promised it was going to be fixed in a day but like I said broke on a Thursday won't be fixed until the following Wednesday.

Promised that all current equipment could be installed. However. Camera equipment be installed, nor could the garage door equipment could. Needed some type of patch. Also, thought the appearance of technician was not acceptable. Unprofessional as well as not wearing Vivint logo. Someone in neighborhood called police because of appearance and no Vivint logo on car identifying that he was an employee of Vivint.

Rafael was outstanding and took his time explaining all products. I am very pleased with my choice of Vivint. Your choice in Rafael was a great choice and I know first perception of a company is extremely important. He took us through step by step and also recommended smoke detectors which we didn't think of. Also glass shatter detectors. Great service!

I am loving my Vivint SmartHome alarm! The service for installation and when I had a question was great! It’s easy to use and works well. I like the flexibility of moving cameras and the panel easily! It has been a great overall experience!

Rodney was excellent!! Went way above and beyond to help us! He spent 8 hours at our house working late to finish the job. Would highly recommend him for any installation. We requested to have only him come back in the future. Very knowledgeable about the services and products!

So far it has taken two visits to install, and still we don't have everything we asked for. They came the first visit and didn't bring all the equipment. Then the second visit they were supposed to bring a lock back because one of the motors were out. That was nearly two weeks ago now and haven't heard back about when they are supposed to install the other lock.

Our experience with Vivint began when the first house we bought already had their equipment installed. We liked our experience then and so when we bought our second house, we were still under contract, and we decided to renew. We have glass break and garage door sensors, also the direct fire department call if smoke goes off, and same with the carbon monoxide. The guy who came in and installed at our house was really great. He pointed out some things that I wasn’t even aware of like the sign was taller where it’s right down the middle. He’s very knowledgeable and helpful.

When Vivint showed up at my door, the sales guy was good but a little too aggressive trying to sell it. Still, I was intrigued by the technology. The technicians who did installations in my first and second house were very knowledgeable and it was a good experience. I’ve had numerous technicians help me but they’ve always been very helpful in explaining things and doing a good job of installing the product. I really like the user interface in my service package. It’s like having an iPad on the wall or having the app on my phone. Overall, Vivint is pretty good and they are a tech-savvy security system.

Vivint's sales guy came to my house and he was a cool guy. I was thinking about getting cameras and so he showed me everything. In addition, I thought that the window thing would be cool to use. My package includes a camera in front for the driveway, a camera for the backyard, the doorbell one and a window sensor for when the glass breaks. I've had it for three months now and the service has been excellent so far. I've had the alarm go off and the response time was fast. I was at work and received the notification on my phone. I called my mom there. She forgot the password. I'd tell friends that the system does what it was meant to do.

I am very pleased with the Vivint system that was installed in my home. The technician was very pleasant and professional. He was very thorough when explained how to use the system. He was very knowledgeable and had answers to all my questions.

The tech who set it up was great in setting the equipment and explaing everything. I highly recommend him. Definitely recommend to a friend. He showed me how everything works and what its purpose is. He was on time and set it up in a timely fashion. I'm very happy with your product. Thank you for protecting my family.

Do not use this company. They entered our home under false pretense and committed fraud. A company salesperson knocked on our door and told my mom that our current alarm monitoring company was no longer in business, and that Vivint took over the existing accounts. This was untrue information. Because the salesperson gave false information to my mom (a senior citizen), she let the person into our home. He proceeded to tell her that we had to "update" our alarm equipment. Long story short, a technician arrived and installed new equipment into our home.

We started with Vivint in December. We tried another thing the first time we came down but we got rid of that and did Vivint instead. We had a very nice young salesperson and everything seemed to go just fine. We have one camera and two doors with alarms on it. We tried something else but the motion detector was kicking off too much and none of it made any sense. But the features we have now have been working for us.

I’ve had Vivint for five years and right now, their service isn’t great. I’m always disconnected half of the time. I have a two-year-old and a one-year-old, so I don’t have time to be calling every three days when I get the notices that the system is disconnected. And I can’t do anything on my app anymore. It stays on the one thing. Also, I can’t control the door anymore. It says that it needs some update but it doesn’t let me update. The last time I called, the rep said I was disconnected. I talked to three different people and they sent a tech out. But when the tech came, he said that I wasn’t disconnected and that there was nothing wrong.

My sister-in-law had a good experience with Vivint that we decided to jump in with them. The interaction I had with their reps were good. They were very helpful and able to answer all the questions that we asked. When it was installed, the technicians did a good job. But they've had to be back a few times when we had issues with the equipment not working right, but most of the time it's been on their end and they've taken care of it. My wife said they were very helpful in getting things fixed and they tried their best to get everything working. The cost is a little outrageous but there have been lots of perks of having Vivint. When I accidentally got locked out of the house and our garage door opener didn't work, we luckily have a keypad on the front of our door so it was easy to get access.

Awesome technician removed equipment and was pleasant and polite. Installer was terrible and broke siding to my house. Had a bad attitude and did not listen to what the Home owner was saying. Sales representative was great as well. Still waiting form my siding to get fixed.

Brandon was outstanding in every respect: service, clear & patient explanations, excellent installation experience. We are very happy with our initial view and experience with the system. Vivint seems to be a very adequate workable good, good, good. Very good system.

As the world changes, we need to try to use today's technology to improve the quality of our life! I was pleased with the efficiency and courtesy of the young man who installed my "smart security" system. The young man was knowledgeable about the system and explained the choices to give me the best "security" for my home.

I had a very good experience yesterday during the install of the Smart Home system. The technicians were a team of a new tech and a mentor. They were neat in appearance, polite, very involved with my security plan, discussed the device measurable and did so to improve my layout due to device activity sensors and trigger potential in my location plan. They were professional with everything up to and including ensuring the power cable was level and property staples and the transformer fit with a saddle to keep it plugged in from accidental bump. They cleaned as they worked leaving no mess behind. Training was performed after install that covers everything and allowed me to record it for my wife! All of my questions were answered and practical functions performed.

The system install was great. But the cameras keep going offline, and there is a long delay in the door bell. After the company reduced the video quality it helped but there is still a lot of camera drops.

I absolutely love this company. The whole experience has been wonderful. Everyone has been super helpful & nice, not to mention professional. I am sooo happy I found this company. I'm looking forward to many years of doing business with them. The alarm system is top of the line and incredible. The options are unlimited!

I called Vivint to consider adding outside cameras to my current set up. After getting an initial quote of over $500+ to add only 2 outdoor cameras with a 5 year contract which seemed excessive, I decided to cancel the upgrade. After I called, Vivint still charged me. During the call, I was assured that I would be reimbursed. No. Hasn't happened. Yet. Also, I asked them to upgrade the panel software. The tech claimed that the reason I was three versions behind was due to my wi-fi not working or whatever. My wi-fi is almost never down. This claim was to cover their negligence. I don't think they've ever updated the software without my having to call them first. Don't use this company.

We have are the smart lock, which is a feature where we just pull our phone out and lock the door that way, the automated smart air system, which is an in-house pit which allows us to control the temperature of the house reasonable when we're here or when we go out, we save energy and then just warm or cool the house when we get within a mile on the house. We also have an in-house camera, which helps us monitor the newborn baby, and an outside camera. The whole system is very simple to use. However, sometimes the in-house camera doesn't show when we try to view it on the app. It's not responding and I have to reset it.

I was looking for solar and saw Vivint on a Facebook page. Someone in the area was a salesperson from Vivint so I reached out and set up an appointment. Everything has been positive with my interactions with their sales rep and we did solar with them first. After that, I decided to contact them and also do the home security. I researched the features that I wanted and we customized the security package. We have it for a few months now and it has been great so far. I've recommended Vivint before and will recommend them all the time.

Brady did a great job with the install. He was thorough in explaining the products and gave great advice when it came to camera placement. He was professional, arrived on time, and offered a great solution during a complicated installation of the doorbell camera. I would recommend Vivint to friends and colleagues.

Very professional, respectful, and friendly. I believe everything was installed properly. He showed me how to operate everything and answered all my questions. Gave me options on where I wanted equipment. He also had me purchase an extra item so the system would work the way I wanted. Extremely pleased.

I originally signed up with Vivint at Best Buy in Nov. 2017. I got a full package deal doorbell and 2 outdoor cameras and one inside cameras. They charged me $2200 for everything. I asked several different questions about the service the company etc. and made sure they was a legit company. I asked the sales rep about cancellation. He told me I could cancel at any time! Everything seem ok so I purchase the system. My installation appointment wasn't until the following weekend so I did some research on the cameras prices just to make sure I was getting the best deal possible because I felt that was a little pricey. I called Vivint on the phone to get a free quote and make sure the prices match what I already paid for and it $500 cheaper so the sales rep up charged me. I was furious. I explained to them what was going on and they canceled my contract with Vivint I bought at Best Buy.

Misleading Vulnerable Single Working Mom - Highly disappointed in Vivint! Tried to make an appointment to reset up security system after I moved but they canceled it without any notification. After doing some more research, I feel mislead by this company especially after reading the multiple articles about the misrepresentation of their product and service. I had a choice between ADT and Vivint and I guess I made the wrong one. Please DON’T trust Vivint!

So my installer was awesome. Can’t say enough about him, he was knowledgeable and very good and teaching. However the technical system downtime was a pain. The system was down and unable to update the order package for 1 hour. My installer had to wait around and take up time as well. For sure Vivint needs to update their system downtime and keep it up to date and ready for install at all times.

Bryan ** did a fantastic job of installation, troubleshooting a few minor issues that were encountered and explaining how to use the new system properly. I highly recommended him and Vivint to anyone in the N.E. Texas area. Extremely pleased!

Never asked about this piece of ** company nor had any interest in anything it does... but every ** day, twice a day I get emails from this degenerate company. I've asked them more than once to take me off their mailing list, even went as far as blocking their nasty **... they just use another email address to send from... but I do know this, even if I had interest in what they sell I wouldn't buy from these pushy **.

I like Vivnt's customer service. Everybody was so helpful when the installers came to our house. I have four businesses where I use Vivint as a security system and I like all of its features. A guy, who's a local here, came last time since we had some addition in the house and we wanted some work done there. Overall, I'm having an awesome experience with Vivint.

My daughter had Vivint in her house for a long time and she asked me to put an alarm as well. The alarm outside makes noise and they're moving to Seattle so they disconnected the alarm in her house. I said I'll have it for myself and I'll pay for it. I like the alarm because if I'm staying in my room and there's somebody coming to the house, I could see them and I would know when somebody opened the door. Only my brother and my nephew have the keys to the front door and my brother has the control for the garage.

We had a Vivint representative come by and although the interaction I had with him was good and he knew about the equipment, he was a little too pushy for the sale and he asked if he could walk me in that day. I told him at first that I was all down to have the security system, but I wanted to make sure that my wife was going to be supportive of it as well. Then two more reps came by and they were less pushy, so we finally decided to get the security system going. This is our first year with Vivint. The installer was really professional and we had good interactions with him. The installation was done the very same day in a timely manner. We had some issues with our connectivity over the network, but it jumped on all fine and well. I really like the service. With me, the man of the household, not necessarily being home often, it made more sense to have something like the Vivint system for protection.

Santiago and David were phenomenal! They were very professional, explained and the product before installation, and showed us how everything worked. I would not hesitate to recommend Vivint at this time, and look forward to adding more components to my smart home in the future.

Technician was friendly and knowledgeable. Professional and quick. I really liked him. I spent most of the time he was installing everything on my computer taking quizzes for my upcoming series 63 exam, the material is really dry but I'm getting there.

I purchased a home with the Vivint equipment already installed. Called Vivint to see how I could start using the system and got an account. A Vivint rep was supposed to call me to walk me thru the system the following Saturday - that did not happen. I was also told that I would not be charged until after the account was fully set up (with the walk thru). I have since called multiple times and each time someone was supposed to call me back and it never occurred. Then I noticed that Vivint began charging me for the service as soon as I called just before closing on my home.

My experience with Vivint has been good. When we moved in, Vivint was there already. The panel was old so all they had to do was that they brought me a new panel and then I added a couple of devices. I have kids in the two other bedrooms and I didn’t have any coverage in those two rooms so I added a glass break in both of those rooms. The only thing that was frustrating was the billing 'cause they were confusing. I got one free month basically. So, I paid for the install and the first month, which was February. I didn’t have to pay again until April the 8th. But then, I got a call saying that I didn’t pay in March and I told them that I didn’t have to pay in March.

We've been having problems in our neighborhood and the technology of the old-model security system that we had was on the lower end of the spectrum. Vivint was doing door-to-door sales and the rep was informative and to the point. We selected a service package from them that included the panel, two cameras, and an upgraded door lock. The installers were really good. They worked productively and effectively, and they got the job done within a few hours. So far, I've had great satisfaction with Vivint's service and I'd recommend them for sure.

The tech was very knowledgeable & professional. He arrived on time and completed my order in a timely manner. He went over my order & explained everything to me. He addressed all of my concerns. He did a great job!

The technician John was very helpful and knowledgeable and walked me right through the setup and how to use the system. He even remained in the phone with customer service to ensure that I was given the rates that were quoted to me.

I was pleased with the product knowledge that the technicians had and their work was clean and pretty quick considering what all we ordered for installation. Great job and the product is awesome. I would recommend to all of my friends and even strangers.

The locks, sensors and motion detectors work flawlessly. Our issue is that the sky control panel itself will not stay connected to our WIFI and the cameras will not stay connected to the panel. We replaced the sky control panel, replaced our WiFi router, and installed repeaters for the cameras, but nothing has worked. Hopefully after we get the wired system installed today our experience will be better, but right now we cannot recommend this camera system.

I started looking for another alarm company when I started to have communication issues from my main panel to the central monitoring station. That company wanted me to upgrade to a cellular based system but was going to charge me even though I have been with them for 11 years. I decided to go to Vivint because their whole system is based on cellular service. I spoke to their sales department which gave me a quote of what it would cost to put in their system but stated that once the installer arrives at the house I can tailor the system any way I wish.

Vivint's service has been good. And the installer was good, too. I’m satisfied with Vivint and I would recommend them.

Getting used to the Vivint Security System took me a long time. I kept hitting the wrong numbers to make it work, but I finally got into it. I've had the system for quite a long time and I have every feature of the security package that’s available. I have the glass break and two smoke detectors, and I have every window and door secured. Also, their reps have been courteous and have done their job. I'm happy with Vivint and I have recommended them to several people. Anyone thinking of securing their property should look into them.

I just purchased my house and when Vivint came to the door I went, “Wow.” So the sales person and I sat down and talked about the system. We settled everything up with the paperwork. Then, the installer was here an hour later. They were doing the whole neighborhood and decided to go house-to-house. The sales person had the installers come right behind them so it was a no-brainer. They installed the camera within hours.

Installer Fernando - This young man was knowledgeable, thorough and polite. He did not leave until he was convinced I know the system very well. I am very happy with this system and see no reason that I won’t continue to be pleased.

Michael is awesome is all I can say right now. Installation wasn't completed on Friday, materials were missing, so we are 1/3 protected. The tech had to have someone bring him staples, key lock not done, glass break he didn't have, front door sensor wouldn't work, camera placed at a no security value visual. I hope to write a better review tomorrow! Again your salesman Michael is awesome!!!

Day 2 of my alarm system was a bad experience. Both of my cameras are out and I tried all troubleshooting solutions to no avail. I even called support to attempt to resolve the issue over the phone and could not. They have to send out a technician which will take 4 days. My personal opinion is that their equipment is cheap and overpriced. I sent in my notice of cancelation this morning on my 3 day right of rescission and will be looking for another alarm company for my service.

My overall experience with Vivint Smarthome Installation was great. Mathieu was very helpful and clear on his explanation and walk thru of how the system works. I have no complaints and I'm glad I decided to go with Vivint to protect my home.

The agent was very knowledgeable and he explained everything. Took the time and had patience while I tried to decide what I wanted. I would recommend Vivint to anyone. My brother Omar recommended it to me and he speaks highly of you guys so I hope I get to enjoy my new system.

Mr. ** did a fantastic job of answering questions, addressing concerns, and working with us to understand how to best utilize our new system. The overall value that Vivint offers with their system is second to none and I can't imagine anyone regretting their decision to go with this service.

I've been with Vivint since last year and I'm 50-50 about the features that I have included in my system. I keep resetting and rebooting my main panel. I can go outside and come back in and it'll be rebooting. It's a major delay when somebody comes to my front door. I've called and made a complaint, and all they've done was reset it. It keeps doing the same thing since I've had it and they talked about replacing the box but that was it, and I'm pretty unhappy about that situation. Other than that, their reps were fairly okay. I'd tell my friends to make sure their equipment is working properly if they're going to get Vivint's service.

The panel on the wall of the security system that I had before broke down and they couldn't fix or change it. I told the other company that if they cannot do it I have to find somebody else and to let me go without any consequences. I found Vivint online. I called and they said that they will provide things if it was needed. They also offered a discount and everything was free to put in. I already had half of the stuff in and they installed some more stuff that I didn’t have. They put in a camera, garage door opener, and a touchscreen panel. However, sometimes, the garage door opener does not work because of something happening but I didn't have to call. The system resolved itself or Vivint resolved it.

Our experience with Vivint has been okay. We had a sensor put on a garage door so we can open and close it from away. And sometimes, we'd gotten a feedback on the phone that the door was open, but it really wasn’t open. It wasn’t working correctly, so we had that feature disconnected. Other than that, we're happy with Vivint.

The installation was a difficult one for the technician however he was a pro. The thing I continue to be puzzled about is why the cameras are constantly going offline. I need better explanation. A reboot seems to help but this is not satisfactory.

I am a current customer. The products work great for the first couple of months. I thought I had the best system. Then cameras go out and you have to reboot all the time, or the garage door you have to reboot or the panel you have to reboot. It’s a constant reboot process. The camera will only pick up certain things and those things change daily... It’s expensive to get out of contract when the products do not work the way you are told they would. Not sure I even trust the system to protect my house with all the issues and rebooting. Call the support and they will help you reboot... After a couple times you have that process down so what good is that. I do not recommend to anyone unless you like throwing money away.

The installation was very smooth and very time efficient. Jesse ** was very knowledgeable and patient. He explained everything very thoroughly and helped guided me through my new system. I will highly recommend the system, the only con was the length of the agreement. Overall, I'm very pleased.

Melvin was very professional and knowledgeable of the product Vivint was selling. His workmanship was organized and clean. Melvin's explanation of how the security system works and features was easy to understand. I feel confident that my family is safe at home at night while I am work.

The install guy was pretty cool. He helped, was knowledgeable and fast. If I would recommend him, and hire him again. I am happy things work now. I just wish my battery would connect to the panel. I like the camera, being able to see who comes to my house. I like controlling my front door lock remotely. Install guy had extra screws that I needed, put fresh batteries in, and gave me an extra.

Vivint was recommended by multiple people. I first got them in my old place which was an apartment and I loved their service. The only drawback was I wish they knew that I couldn't use the metal garage door that I had. They said that they couldn't put a sensor on that door and prior to me sending them that, my garage had been broken into. So, that made me a little sad because after it was broken into, I wanted it to be part of my alarm. When it came to moving, the guy who came out to uninstall the alarm was straight business. He did what he needed to do and left. He incidentally forgot a few sensors in my windows and when he removed the panel, I gave him a box and he put everything in it.

Vivint sent me a mail in the and we talked to a guy who was really good. But the thing is the guy you talk to gives you the information. But it’s not always the information that sold. The guy that actually sold us the system and told us what to put and what to get was the tech. Vivint has to have better training to better their salespeople. The salespeople try to sell you the product but often, they don’t even know what they’re talking about. The techs are the ones who really know. I was disappointed.

My in-laws have Vivint which they had for a couple of years now. Them being customers was the first time I'd ever heard of Vivint then we ended up going with them as their system was already in the house. A rep came by and so he just connected the service for us. I was really standoffish and told him we were not going to buy it but he convinced us. He was great and he did a good job.

This is my family's first security system and we have been impressed. Being a Primerica rep. this is an amazing product to have in everybody’s home. Keep up the good work and I’ll send them all y'all way. My wife and I love that we can see our home inside and out and can know what is going on almost instantaneously. Controls are super easy to use too.

Karrie, who sold me the SmartHome was so great. I talked to her several times before the SmartHome was even installed. Billy, the tech was really great, very patient with my questions and showed me how to work everything. So far, I am very happy with this as a single woman who lives alone.

There was a small hiccup whether or not I was able to finance or not. Overall the product is cheaper than the new three major security companies and still as technological advanced for the price. Cool set up. I could recommend this company to my friends and family in the future.

Our salesman, Taylor **, did a great job giving us the information we needed to make informed decisions. James was a wonderful installer. He took the time to instruct me on my new system. His installation was done quickly and quietly.

The Vivint rep who knocked at our door was a very nice gentleman. We had been talking about having a security system installed and Vivint's system looked really good, so we had it put in. But we’ve been having problems with the system. The biggest problem was that it wasn't working when I was remote. I tried to look at who was coming to the front door and I’d check in the house, and the cameras were offline. When I went home, I was supposed to go to the pad and rehook it up to the WiFi, but the system was down again and our cameras were offline. It wouldn’t do me any good if I’m out of town and I can’t adjust the temperature or see who’s at the front door. The reps told us how to reset the pad on the wall that’s inside the house, but we found that it gets really old when we do that once a week. So far, we’ve not been happy. I’ve been thinking about having Vivint pull their system out and our doing something else.

Upon ordering my alarm devices, I was told a installer would arrive at 9 am. I met Maurice ** my installer at exactly 9 am at my front door. We then discussed what sort of system I would like and he then proceeded to install it. After that was done he explained everything to my satisfaction so I knew how to work it. I have had it for a week now and have already had someone else who wants to see about ordering one on the same lines as mine. He said he has already been robbed once and doesn't want it to happen again.

We've had Vivint for at least six years. We have the front door and the back door sensors and if somebody opens it, the door with the alarm sounds. The sales representatives who came out were nice people and our interaction was enjoyable. The installation team was also nice. However, when the system went down, we called Vivint and it took them 30 days to get out and fix it. I got so mad that they weren't giving me any kind of service and that was horrible. I called them and said that we were gonna cut it out and do away with it. The first guy I was talking to said that if I do it, they’ll sue me. That burned me up more than anything, so I was bound and determined that when the contract was up, I was getting out of Vivint. I wouldn't recommend Vivint to anybody.

I'm very satisfied with Vivint's service. I have been with them for over nine months. The only one thing I don't like is when I ask people to do something, I expect it done. I want a paper bill, but they are still to send me a paper bill in over five months. At the initial stage setup, it was a credit card automatic withdrawal and I had no problem with that. But because I like to see things and I like to monitor usage, I wanted the paper bill. And I told them, going forward, I don’t want to do this anymore. I gave them a month or two advance notice. And when I realized it wasn’t done, I went ahead and canceled the credit card which was registered with them and I told them it's been canceled. And for that reason, they piled up the bill for three months. After three months, it got to a point when I get into my house, the Vivint notification system was so loud and told me to call Vivint.

We just had our Vivint smart home device installed. Overall it was a very seamless process. Dave our installer was informative and thorough. The system monitor is very sleek and easy to use. We look forward to adding other features to the system too. Everything is right at your fingertips on the phone app.

Installation was efficient. Technicians were courteous. System appears to work as expected. Meets our needs. We now feel safe and secure at home. However, I do not appreciate constant aftermarket emails from your company. Would appreciate if they stopped!!

Excellent service. Allen was great with explaining everything. From the items you choose, he explains each item and what they do. He also explains your plan in full detail and breakdowns of your plans. I would recommend Allen for future Vivint transactions.

We had Vivint installed in our home yesterday by Justin. He was very thorough and explained everything. He cleaned up after he was done and even vacuumed the floor. Was very pleasant and friendly. I am already excited about Vivint!

The installers were amazing and answered my question. Did have a little problem with the wifi staying connected but they answered my call and help me fix it. The system works amazing and glad to have something that will protect our family.

With Vivint I was able to use my existing system. The installer was one of the best guys I've met. And when I talked with the reps when the control panel wasn't connecting to the internet they ended up sending me a different router because I didn't have one. They got that router connected and they upgraded my control panel to the latest upgrade and everything has been working fine. The alarm has gone off a couple of times-- once by accident and once in the middle of the night. A window came open so it may not have been by accident. But the Vivint team stayed with me and communicated with me through the control panel, which was absolutely wonderful. It has been a great experience with Vivint. It works really well, I enjoy it and I'm really satisfied with it. I'm trying to get my company to switch, too. Vivint is definitely the way to go.

Horrible customer service. We had our equipment installed yesterday. We found out upon their arrival that our sales rep had lied about the cancellation timeframe. He told us 2 weeks and it's actually 3 days. So here we are on day 2. We've been calling all day trying to cancel as the doorbell camera is not what they said it was AND we can't access the cameras from outside the home. What's the point of having cameras if we can't see them while we are not home? They've been giving us the run around for HOURS. Now we find out that it’s after 9pm and we can't cancel until tomorrow. So you mean to tell me you advertise 24/7 customer service but have a timeframe to cancel this piece of crap? You’re kidding. This company is a joke. DO NOT DO IT TO YOURSELF. There are so many more options. Think smart.

We have solar panels and the person who did the solar installation talked to us about the Vivint smart home system. Our interaction was good, but we're having a lot of situations with the system. At first, everything was working perfectly, but they did a software upgrade and since doing that, we started having a lot of issues.

I've been with Vivint for eight months. During the installation, the guy, Fritz, was great. He was an old-school and he knew his stuff. He told me what I needed, what he would do and I went with it. I use their camera for security around the office. I liked to be able to log in and get on the camera. It works mostly but it went sour for a little while. Two weeks ago, it just made me log in, and then it wouldn’t take my password. I don’t want to have to log in every time I get on to arm or disarm the phone. When I talked to the people at the customer service, nobody could figure it out and they set me up with some ticket item that they were gonna send somebody.