Vivint Reviews

My son had a Vivint security system installed in his house. He gave Vivint our name to come and talk to us. We got the doorbell camera, driveway camera, the alarm system and the garage door sensor. It's nice to be able to pull up the camera and look to see what's going on at any given time around your home. That's the nicest feature. Our neighbor who had over the past few years had few break-ins. For so many years, we went with our door unlocked and never even locked it. But those times have obviously changed. Since having these security systems, we had more peace of mind than anything else.

I'm happy with my new security system & I do feel much safer in my home! I do have one concern, wondering why I didn't get any sensors on my windows? My installer didn't mention it & I failed to inquire!! I would like to know more about it!

We were living in an area where break-ins are possible so we got the door security, window security, and fire alarm from Vivint, which were installed back when we were living in Janesville nine years ago. We moved and they had to transfer the alarm system from Janesville to Madison, Wisconsin. Sometimes we’ve triggered the alarm all by ourselves and the smoke has triggered the fire alarm a couple of times. Also, our system went down three years ago and we had trouble getting a service man to come at that time. We had the newer system installed two years ago and it works very well in widescreen. The installation was really good too. We’ve been happy and satisfied and I’ve also recommended Vivint to some people.

Upgrading my home security system. For two straight weeks, the installer did not show up during the scheduled 12 to 4 window I was given AND DID NOT BOTHER TO CALL on both occasions. I was on hold for over 2 hours while customer service tried to figure out if the technician was on his way because the system indicated that he was en route. After this they refused to give me priority scheduling, and also wouldn't even at least guaranteed me an 8 to 12 window.

To anyone thinking of going with Vivint, please heed my advice (and the many others who have gone down this path) and avoid this headache. I wish I would have done my research on this company and seen the negativity (and for a good reason) that surrounds this company. On a Friday, I received a visit from an agent, and I was told during his visit that we could sign the contract, and make any amendments and/or cancel if we were not okay with the terms. After 20 minutes the tech guy was already at our house installing the equipment. The VERY next day, the agent came back to our house, and we told him we wanted to amend our contract from 60 months to 48 months. (We actually needed a security system, which was the only reason why we didn’t completely cancel.) He stated sure that was no problem and that he would send over the new agreement.

One of my cousins had Vivint and I decided I wanted to get one. The guy that set me up didn't answer the phone when I tried to reach him back. But other than that, everything is good so far. When I call them, they always handle my situation.

I got some good feedback about Vivint from my neighbor who has it. And at that time, I was going out of the country for two weeks and nobody would be in the house. Vivint came and installed the alert that same day. They were courteous and helpful. I have the door camera and it has been good. I like the alerts on and the notifications when I’m away. I can also see who rings the doorbell. But, I have issues with the camera that when I get my newspaper at 4:30 in the morning, there were a lot of times that the camera didn’t pick me up. That aside, Vivint works for me and I’m satisfied.

The Vivint rep came in and asked if we had an alarm system and if we were interested, and I said no. He started to walk away and then my husband asked what it was. He was interested so we called them. I'd never heard of Vivint before so I was super skeptical. We went online and verified, which was a really cool feature, that he was who he said he was. The installation was fairly simple. They brought all their stuff, and we were up and running within half an hour to 45 minutes. The quality of work was good. We've had them for three years now and we're really satisfied with them. Any time we've had an issue, they'd come right out and handle it so I highly recommend them. It's a great service for the price.

When we bought the house, it already had the alarm and solar panels installed. Vivint came out to double check if everything was working as it should be. The tech who came was awesome, very friendly and helpful. He asked if there was any other way he could help me and left me with Vivint's card and phone number to contact if any questions came up in the future. I called customer service once for a sensor that had come out of place and they were very quick in sending a tech out to look at it and then fix it on the spot. I'm absolutely satisfied with Vivint's service.

My wife and I love the system, it works perfectly. The cameras are very high quality, all the equipment is quality stuff, not chintzy like some others we've seen. We love how it syncs up with our existing smart home tech, like the Nest and Echo. The tech was very knowledgeable and professional and did a great job.

The new security system was installed promptly and as requested. The state of the art system is very impressive and simple to operate. The features and off-site flexibility make it very exciting to know that your home is being protected.

At this time, I am extremely dissatisfied. I have requested that a technician come back because on the control panel it says three of the doors are NOT communicating with the panel. I have two doors. I have sent an e-mal to customer support and haven't heard anything back. I don't know my order number.

The stuff technic it's cool, and the service it's perfect??? I can see everything even I'm not at home. The best parts it the space monkey, everything are recorded for at least 30 days. I love the service. I can watch my house anywhere in the world??? I can see every activities front and back or inside if you want to. If someone comes without permission to open your door the alarm system goes police department.

I caught somebody trying to break into my house then I've seen one of those Vivint guys walking around so I start talking to him. Vivint came over to put in the alarm later that day. The sales reps were very professional. Any questions I had, they were able to answer right there on spot. If I had questions they can't answer, a supervisor was able to get on the phone that could answer the question.

Vivint has poor quality cameras that always give up. It has false alarms and the system is just wack. I would throw it away right now if I was at home. It has all the hookups, bells and whistles, but none of them whistles. Sometimes when I hear a ding and try to zoom in on my phone to see what it is, it takes five minutes for it to come in. They tricked me and I would appreciate it more if they cancel mine, give me a, "Thank you," and take back the notes so I don't have to finish paying for this thing. I'll give their equipment back if they want it.

We got Vivint and it's a definite upgrade from our old system. They offered features that others didn’t and we got a lot more included in the service package such as camera, door locks, motion sensors, door camera and the lock key. I could see what was actually going on at our house when we're not yet home. Their sales rep and installers did a good job as well. If I had a question, I’d ask the sales rep. He was thorough in explaining things and he let us know what was going on. He did a real good job of selling it. Generally, Vivint got the best security system and they should keep on doing what they're doing.

We needed an alarm system to triple the alarms on our home right away and Vivint was able to come on board. We got the standard set up with the smoke detector, carbon monoxide detector and motion sensor from them, and the beautiful thing about it was that everything is wireless. It was easier to install and I added three carbon monoxide detectors to upgrade which was easy.

With the Vivint system, I can unlock my doors, and I like that feature a lot. It's also really easy to use, plus the video quality is really good. If the alarm goes off, Vivint calls you fast and makes sure everything is all right. And they're on top of everything. The installer was also real nice. I'd tell others to get Vivint.

Vivint sales rep sold me the alarm system and service. When they came to install the equipment the internet provider speed was not sufficient for the equipment. My area is very behind on internet speed. The tech installing the equipment sent an email to the sales rep Devin ** to give me 30 days to try the system instead of the normal 3 days to cancel. I never heard from the sales rep again. Many phone calls and hours spent on the phone with tech support and billing because they billed my bank account for a camera which was supposed to be financed.

I’m very happy with the system. Works as advertised by the sales rep. The sales rep and technician were very knowledgeable. Had an excellent experience with both aspects. I really enjoy the ease of use regarding the smart phone app. It is very nice to manage your whole home security system with one app. I highly recommend this company and their product.

I travel a lot and I had some vandalism in my home. My garage was not protected and I wanted to build a safe room for my family. I wanted more motion detectors and more security. I searched online and looked at Vivint's home security system. I got the door lock, the doorbell camera, some motion detectors and for emergencies, the emergency alarm. Rene, the installer, was quite pleasant, but Vivint should improve their customer service and particularly their tech service. I don't have confidence in their equipment. I had a couple of false alarms and I've had to call in several times regarding the equipment malfunction, but the people I finally get in contact with are not very knowledgeable. 50% of them were very helpful and good, but the other 50% were worthless and I was very frustrated.

We are very pleased with Vivint. Having them is a way to monitor our home when we're away. We would be able to see the things that are going on even if we only have the doorbell camera. Once I saw how it worked for my daughter, so I was excited when the sales rep came over. I then called my daughter and asked her about it, and she said that they haven't had any issues or problems and that encouraged me to go with Vivint. We had another service at that time and he was saying that my husband would be able to watch the house while he was away. That impressed him, so we decided to go ahead and sign up for Vivint.

I really like Vivint. Their sales rep was professional and knowledgeable. The techs who came out to install the system were also professional and cleaned up after themselves. I like the ease of use of the system's features and so far, my experience with Vivint has been very good.

I've got a door camera and a camera outside of my garage, and I have a security system for smoke and sensors. I also had these features when I was with ADT and I wasn’t really happy with their fire response services, so I switched to Vivint. David, the salesperson, was nice enough. Most of the time there was no problem with the installers and they were really good. But one of them was argumentative with me and then he realized I was right. Other than that, they were all usually very professional. However, I don’t like the product and I wish I never got it. The door camera has been replaced many times now and I have given up on it. Then the other camera picks and chooses when it wants to pick something and some days it gets better than others. I wouldn’t recommend them.

There is a gal in my network's group that I highly respect and she is one of the Vivint reps. I had ADT and I was very happy with them, but when she was talking about the camera access, I wanted to get the camera outside of the gate. There was no way to see who was out my front door, which is inside of my gate, so I wanted to have the doorbell. I had two doorbells, one was inside by the door, and the other was outside at the gate. I got the indoor monitoring, the motion sensors, and the three doors are monitored, but things didn't start out very well.

I have the panel, the doorbell camera, thermostat, garage door opener, the door and window alarms, and a glass break and fire alarm sensors from Vivint and I've been really happy with the system. Every time I've called in, it was a pleasant experience. And when I moved, I had somebody come uninstall it from my old house to reinstall it in my new house and it was a pleasant experience as well. They've done a very professional installation. I can't even tell that they were here putting things on the walls. I'd recommend Vivint and I'd tell my friends to look into it. If they had any questions, I'd show them my features and let them see how easy it is.

My husband and I are out of town a lot so we needed a security system. And then, Vivint came to our house. From what I understand they're not supposed to solicit coming door to door but then again they weren't pushy. We got the security system and five cameras including the thermal one and for the doorbell. We also have the Nest. Once programmed, it'll hold for two or three days and then it deletes itself. We’ve had Vivint for about a year now but for the past two months, we’ve been having issues with the system.

I was happy with Vivint's service, but no longer. They have pulled through my walls but they did not repair it at all. It was their fault, but I have to send money to have the original security system company come back and wire everything together. I'm not satisfied with Vivint.

The Vivint sales reps were good. They had a package deal and whatever extra I added would have cost me an extra $3 so it ended up being a good deal. I got door sensors, doorbell, motion sensors and the touch and screen control like a mini iPad included in the service package. We made a deal and he made a call then someone else showed up to install. It was real quick. They plugged in the thing on the outlet, ran the wires exposed and drilled a hole for the doorbell. They did the same thing for the control. But I couldn't have all the wires in my house exposed so I ended up spending extra money to hire an electrician to do it the right way and have the wires run inside the walls. But other than that, everything else was fine and I would definitely recommend Vivint. They were very accurate and when we had a couple of issues like a false alarm, they were right on top in a matter of seconds. I got a phone call from them so that was actually good.

I don’t live in a gated community that has security so I thought that having a security system would be something that makes sense when you have children. The other company that has a little bit more branding didn’t service my area so I had to find somebody else who’d come out and install. I got Vivint's doorbell ringer, two exterior cameras, the shatter for the windows, the movement sensors on the windows and doors, and I can access that on my app. I also got the door locks, so I can lock and unlock through the app.

We were purchasing a home and it's an investment so we wanted to make sure it was protected. We also have children and I work in the security-based world. So, I wanted to make sure that our house was safe. We liked the fact that Vivint's system was all tech-savvy, very user-friendly based on the advertisements that we saw, and you could do everything with it from your smartphone. We got a service package from them and we have the doorbell camera, the rear camera, glass break sensors, and few other things.

I have always wanted to get Vivint. I like everything that they offered. So, when their salesman came and made me the offer, we signed up for it. The service package that I purchased got the cameras at the door, and then I had a camera put in the back. I had all my windows covered on the lower level as well. I have a bi-level house so that was a real plus. Their sales representative was excellent too. He was very informative and knew what he was talking about. I was very, very pleased.

I was formerly with ADT and I know a couple of my neighbors have Vivint. I went online to do a little research and to me, Vivint was a bit more advanced than what ADT was offering at that time. Vivint has keyless entry and I could access my alarm system by downloading an app. They also have an option where I could control my PC units from my phone as well and the price was just about what I was paying for ADT, so I went with Vivint. The package I got has the keyless entry and they gave me one camera that I can place in case I wanted to monitor on my phone a specific room or area.

One of my friends works for Vivint now. So, we went with them it try it out before we tried anything else. I told him hwat I was looking for and he showed me what he had. I asked him about pricing and he came and set it up. We have the keypad on the door and it doesn't work. This is our second one as the first one didn't work either. But we haven't been really pressing the issue because he lives far away from us. I didn't want him to send a different person out to do that, since we've already been dealing with him. So when he's going to be in the area, he lets us know. And once we can be home as well we can get it fixed. Other than that, I'd tell my friends that the price is good with Vivint and that it was a good experience with them.

We've been using Vivint for six months now and it's good. Their door to door salesperson came over and then we got their fire alarm, sensors and cameras. Everything with the installation went smoothly though sometimes the app is unavailable and I got to reinstall them. But that’s not an issue.

I called and went with Vivint because of their prices. Most of the time, their customer service's good but sometimes, it has down times. I had to call about my doorbell camera a few times and I got hung up on once or twice. But the guy who did the installation was professional and good. He came in, explained what he was getting ready to do and was in and out within about an hour. I would tell my friends that Vivint is a good service and that they should get it.

We're very happy with Vivint and we've been with them for three years now. The sales rep was good and he sold the system. The installers came, hooked the system up, stood at the panel in the house and showed me how it works. Sometimes, it was hard for me, but the guy stayed here and showed me until we got it fixed and until I was satisfied that I could work it. They also helped us set up our PIN and all the stuff.

A sales rep came knocking at the door and he was casual in the Vivint outfit and it looked professional. And it so happened that I was shopping for an alarm system. I'm really satisfied with Vivint's service. I changed out my computer on the wall which was originally from AT&T and I now have the one from Verizon. I like the AT&T one better than the Verizon. I'm 66 years old and hard to change and I dislike the window that features on the main window, but it's workable.

We’ve had Vivint for 18 years, we haven’t had any trouble with it. Their representative was really knowledgeable, and their installer did a good job. In fact, when we moved, we brought their system with us, and the process was good. They unhooked everything, brought it over here, and hooked it all back up. The same guy who installed it in the other house did it, and it was pretty quick. The system works well. And at one time, my daughter came in and forgot about it and set the alarm off. So, they called us, but she knew the codes, so it was all cleared up.

We have our security and smoke alarm system with Vivint for seven years now. We're with them for their price and because the system is wireless. Recently, we had some issues with our smoke alarms in the basement and main floor. The alarms were expired and Vivint sent one but never sent the other one. It has been about two months now and I called them back a couple of times already. Other than that, Vivint’s service is good and I’d recommend them.

My wife and I purchased a home with a Vivint system already installed. I called to schedule activation and instruction on the system. I was given a 4 hour window for which I took off of work to accommodate. When the four hours passed, I called customer service only to be told that the installer cancelled my ticket because of a family emergency. But, no one bothered to call me and explain the circumstances. When I contacted customer service I asked how I would be compensated for my lost time. All I was offered was a rescheduled appointment. I then spoke to a manager who offered no explanation or apology. My first impression of this company is very poor. I'll be looking into alternatives.

Agent was all around helpful when I called in to see the problem on my billing statement and was able to resolve the problem with no issues and also let me know that there’s a pending payment and that my account wasn’t was ok and that I don’t owe the total that’s showing on the website.

I have to call and threat to cancel to get my unit installed and Now come to find out the key given at the time of install doesn't manually work, so I am having to reschedule for that to get fix.. I am requesting one of my equipment product to be free. Not fully please with the service.

I've given it a three stars only because Vivint customer service is absolutely amazing. If nothing else I can say good about Vivint is that their customer service is phenomenal! Now I'll go on to the not-so-good stuff. I was tricked into a five-year contract. That's first. The technician that showed up 2 years ago to go over my contract with me specifically had told me that it was a 12 month contract. He then walked out to his truck and came back in with what he told me was a financial agreement to have money come out of my credit card every month. Not reading what I was signing, I was actually signing a contract for 5 years that started the bad taste in my mouth with Vivint.

I got the basic service from Vivint. It covers the house, the perimeters and a couple of motion detectors. I wasn’t overly pleased with my previous contractor and I decided it was time to try something new. Vivint reps have been very knowledgeable, friendly and he didn't talk over our heads. He told us the process, what was available and we kept in touch with him even after the fact.

The Vivint sales agent did a good job trying to sell, but I never realized that I signed something for a system for 60 months because he was talking so fast. I thought he said six months. I wasn't planning on paying that long for 60 months for an alarm system. They told me I have to pay it off. But I can't just pay all of it right now. I'm on a fixed income and I got other stuff to pay. In fact, I'm behind on my payment right now and it's because of my job. Their rep asked if I was going to file for bankruptcy. I said no. It's not that serious. She said they'll turn it over to the collection agency. I said, "If that's the case, I might as well try to pay the full amount instead of paying it every month." They said another way I could get out of it is if I can find somebody that want their service. Then I can give it to them. But I don't know anybody that want the service.

We had a break in and I googled Vivint. I have their system for six months and I'm very satisfied with it. We got window alarms, motion sensor and a fire detector from them. When I called their reps, my phone call was answered right away and they handled it. I'd recommend Vivint.

We have the camera doorbell, the display, air conditioning and the thing that turns on the power to the lamp from Vivint. I wanted to be able to see who was at the door and the outlet thing was neat. I'm satisfied with them. There are a couple of issues here and there, little misunderstanding as far as when I had my windows done, but all in all, they were good. They had to replace the sensors, and I was under the impression that that would be done but that was at my cost. The interaction with their sales rep was mostly fun and cordial. The installation team was very professional and the experience with them was very nice. Their customer service is good and I was pleasantly surprised with their level of professionalism. They are better than a lot of other security services that are available.

I purchased three cameras, a doorbell, a thermostat and a control panel from Vivint. They were friendly and helpful on the install day but the things that they had promised us initially, like pricing, weren’t what they had said. They changed their packaging slogan, so it was misleading, and the quality of the cameras was not good. We’re still having issues with their camera as they’re constantly going offline. We’ve had multiple people from Vivint come over and check it and it still hasn’t been resolved, so I may be canceling it soon.

Vivint's sales reps were professional and the installation went good. The installer showed up on time. However, our panel disconnects from the wi-fi all the time. We're supposed to be able to see the house from my phone, and a lot of times I don’t get connection on my phone. We let them know that. We just had a situation where they came out. The guy didn’t plug the speaker. We didn’t understand why he would at that time. They have good cameras and that's my favorite feature. However, the system has been off and on. When it works, it works but we have more downtime.

Great Service Vivint security is so easy to understand and use the functions. My service was explained so I could understand and I am at ease about the security protection and response if ever needed. What is there more to say... The customer service was great and I am happy with the product.

When I moved into a new house, Vivint was one of the companies that sent me some marketing material. I got a glass break and door sensors and fire alarm from them and the system is good. The installation went well too. The system works the way that it's supposed to, but I just wish it was cheaper.

Vivint's customer service has been great. The guy who came out and did the installation was fantastic! The best thing was that the installer came in and went through the process of what he was going to do. He set some expectation with us and then went to work. He wasn't a bother and didn't really get in our way. We didn't get in his either. The features as far as the app and all the stuff in the house are very easy to use as well. We're very satisfied and I would recommend Vivint in a second.

We just moved in when Vivint's sales rep caught us. He was a very wonderful young man. However, I didn't understand everything that he said at first, but it turned out okay and the system seems to be working just fine. At one point in time, we thought about having them come and take the system out, but it would cost $3000 to have that done. We're paying $12 a month towards the cost of the equipment, however, we would prefer just paying it in one lump sum. The installers did a very nice, clean job and it didn't take very long. It's cool that I can put the system on by my phone. Plus, it's comforting that if we are not home and somebody breaks in, the alarm goes off and the police would be here.

We have Vivint for five years now. We needed an alarm and they gave us a good deal. They installed it really quickly and any issue I have, I call them. They have the 24 hour service and they help us right away. We usually call them to add more stuff and to help us through the process like when we changed our thermostats in the house and connected it to the system. The only thing negative is that they require a year before you can cancel. At some point, we're going to have to sell the house and get rid of the alarm which means we have to do that a year prior.

I like the system but it took 4 trips to get it operating right. I went 4 days with it not working and paid for those days. Not happy!! Plus my salesmen Justin ** was good at selling but after that he never returned my emails when I had a problem. So customer service needs improvement. Now that it is working I'm fine with it.

Charges were made to my credit card without my authorization. Mislead and overcharged. Disappointed but I guess you are living to your reputation. You try to appear that you Care about customer, but it is a show. I will make sure others know.

The guy that came out to my home was simply, the best. He should get employee of the month (if you have that). He was hard working, professional and extremely caring about doing it right and presenting Vivint in the best light possible.

A Vivint sales person came to my door offering a trial. Had me sign a contract using my husband's name even though he was away working. The salespeople use underhanded sleezy tactics to get you to sign a contract. When I called to cancel my Vivint account before my trial was up I was given an appointment date and time for the uninstall to happen. No one showed up so I called them to ask where they were and was told because I did not confirm my cancellation by email I am locked into the contract. I made a point of telling them that the contract is fraudulent as my husband is the main applicant and he was not there to sign it.

The price of the local company that I was with kept going up, plus they didn't offer some of the features that Vivint offered. I like their cameras and the doorbell camera where you can talk to people at the door. The process with the sales reps went really well. I talked to them on the phone and then they sent somebody out. Everything that he told us, they could provide, and would happen when exactly as he said. Also, the installation team was fantastic. I can't say enough good things about them. We're extremely happy, and I recommend Vivint to everybody. I would tell friends that Vivint is hassle-free, the price is reasonable, and it's locked in. I don't think they'll find a better deal.

I like Vivint a lot. I've had a couple of other security providers before. But once you had their system, it was like that was all there was and that was what I didn't like about the other companies. I like that Vivint periodically gives me new information or things that I might be interested in. They also notify me if I have a loose sensor. I've also had changed the battery without having to call in a technician, which I liked. They're willing to walk me through how to fix something over the phone, if I can't get to the internet, which was during the hurricane. They were a little more expensive but it was worth it. I would recommend them highly.

We got the security, thermostat, doorbell and an outside camera included in our service package from Vivint. The installer was good as well as the services that I got from them. I would recommend Vivint.

The sales reps of Vivint were very informative. They answered all my questions, told me what the features were going to be, and asked me what I wanted on the system. They gave me the pricing and I feel very good about it. Everything went as planned and I got cameras around the house from them. However, we got confused about the time and dates they were supposed to come out and set up. Still, I had a good service on the installation. My family feels more secure since we have the system. And their service so far is fine except I've had some problems with the actual monitoring of my cameras. They keep going on and off. There’s no detection of motion on some of my cameras even though we’re walking around the area.

I love the service. I have the doorbell camera and an inside camera. I use the doorbell camera for my delivery because I’m not at the property during the day. The doorbell camera with the motion detector lets me know if someone has come to the property, so I like that feature. If I had one thing to complain about, it would be the amount of hold time when I call. But even though the customer service is poor, I feel really confident about Vivint, more confident than I have felt about any other security system that I’ve had. I’ve had Vivint now for quite a while, and I haven’t soured on them yet.

Collected Installation fee on Nov 30, 2017. By Mitch ** billed in US funds for Canadian Service. Collected again at Installation Dec 7-2017 by installer Tim **. These people are like robots. They are so programmed. They do not listen to the customer.

The installation team of Vivint was fine and the system worked fine when he installed it but the service has been poor considering how much I’m paying for it monthly. It is not working and I have not been satisfied with it at all. I like the video doorbell but I called in about a few weeks ago about that. It works when it wants to. It rings but when I'm not at home and I want to see who’s at my door, by the time it gets done buffering, whoever is at my door is gone.

My husband's wallet was stolen, and we were concerned they had the address and everything. We got the sensors on all doors and windows and the keypad in the house from Vivint. The service was doing fine for a while and then last summer we had issues with the smoke detectors. Some of the sensors were not programming. They came out three times and three different techs tried to fix the problem. Finally, the last one installed new smoke detectors next to the detectors we already had, fixed some of the sensors, and took one sensor that we had in the shed down. And so far we haven't had any issues except the garage door every now and then will say the main overhead garage door is open which is not. We stood right in front of the garage and the doors are closed and sensor says it's open. They're pretty quick to respond and they're very friendly and helpful, but Vivint could have more knowledgeable techs.

Vivint called today for a payment and I told them, “No, we don’t want them anymore”. And one of the reasons is that that horn comes on all the time, and I have two panels, and it scares to death the animals I’ve got, so I just don’t want it anymore. I would try to shut it off and then here comes the fire department, the police and it is just a mess to deal with. The cameras that they put on the inside of house tip over all the time, so it's like not even having a camera. The cameras are not up to par at all. The outside ones are okay though.

The rep that came to our door was cool. He was informative and tried to explain everything, and everything he said was pretty much as it was. Even better than that, he gave me his cell number in case I have questions. I'm actually calling him since then. The deal he showed up got my wife interested, and it made sense. The lady who did installation did a great job. The rep that signed us up said she was a good installer, and she was. She was quick and trained with what she was doing. My wife loves the Vivint service package a lot more than me, but we do like the video doorbell and the door lock. Only negative we have is we want to add more cameras. You can keep adding on to it provided your internet is good, but our internet won't allow it and I'm blaming my carrier.

Worst installation experience ever! Installation was scheduled for 10-12; tech was on time but he didn't leave until around 3 pm and was unable to complete the install stating he did not have all of the equipment to complete the job. He left our home trashed with boxes, uninstalled cameras, drill shavings on the floor and most importantly the thermostat's not working in cold weather. We had to call the service desk and they made him come back and fix the thermostats so we would have heat. They sent him back the next day and he was still unable to complete the job and this time, he did not replace the screens back in the windows and again left drill shavings all over our floor. When we asked what was the problem he stated he did not have the time to get the door lock and the external drive working. Then he told us that we would have to call and schedule another appointment and he left!

I got robbed and, wanting to be safe, I searched for a security system. I then found Vivint. However, my experience with them hasn't been good. I was going to cancel on the third day but they didn't let me. I'm always having different issues with them. They wanted to charge us more than what they had told us. And then, if they did something, the cameras aren't working, or our system isn't working. All our problems are on file and Vivint has it. But there's no way I could cancel it anymore. I'm stuck with them for four years because of a contract which I didn't even know was a contract. The technician said that I have to pay all my equipment, which was up to $4,000, and that's why it's for four years. I got cameras, sensors and the doorbell camera.

I have the doorbell camera from Vivint. I can turn it off and on in the app that's on my phone when I want to which makes it very convenient. I can unlock my doors or lock them different times at night. Plus it will tell me if someone is coming in or if somebody is trying to or has broken a window. It also tells me if a door and my garage door were left open. There are several things that are good about the system and I feel safe with having it.

I have had Vivint for three years now and everything went great with the installation of the device and with the representative whom I spoke with. I have the new doorbell that's going on good and I like that. I am happy.

I liked the features that Vivint offers, like the doorbell and then the smart keypad. However, I didn't like the overall service. We were upsold by their salesperson who came door-to-door in our neighborhood. What happened was, they sell this master lock, the deadbolt for the front door. But my door has the deadbolt and the handle together. However, the person from Vivint said it was supposed to be separate. He then told me to go to my local hardware store and just get the handle that wa separate from the master lock so he may install it for me when he installs the keypad lock.

The customer service at Vivint has been excellent, and I like that there is someone that comes and is able to assist me. They can answer questions and small problems. The technical department was good and the installation team was excellent as well. However, something was not explained to customers when they purchased the service as it's a policy of the company to be aware of a customer service issue especially if I decided to close and would want to transfer Vivint. I certainly don't want the company to continue to charge me. Nevertheless, I would still recommend them to others.

I got indoor motion detectors, three outdoor cameras and a doorbell camera from Vivint. I wasn't satisfied with the people who installed the system. They were on their personal vehicles and had nothing on that said that they were from Vivint. Then, they just went in and put batteries in the alarm system I had previously, which was as old as the house and converted them. They told me that they'd give me the new ones no matter what but they haven't done that yet. Also, I found two of their service guys in the room where I have thousands of dollars worth of tools.

I like the service of Vivint so far and I appreciate it. It’s easy to use and maneuver as far as setting the alarm before we leave using the app. It’s user-friendly so that’s a plus. Their sales representative was good. He explained to me pretty much everything, how the equipment worked, what kind of system I was going to get, and my monthly payments. Their people stayed until everything was installed as far as making sure that everything was working properly and whatnot. They were very helpful.

Two years ago, a gentleman from Vivint walked to my door. He wanted to talk to me about the product he had that he thought would be very good for me. I opened my door to him. He was a good guy while he was trying to sell the products. But when we had questions for him, we were never able to get him back on the phone. He also told my wife to not call him ever again. However, I gave Vivint the benefit of the doubt because I know there are good companies out there who have some bad workers.

Totally dissatisfied with the service and equipment. I have not had the system two weeks, have had three technicians to my home, submitted multiple complaints, and still waiting on Vivint to respond and get the system to perform as promised.

Equipment was decent, but customer service is terrible. Besides the door to door salesman creeping around my house before introducing himself, my main gripe has to do with when we decided to move. We had to move out of state about 8 months into our 2 year contract. Vivint will move the new system to your new house for a fee (you have to pay this fee since you’re locked into the contract anyways). It’s going to be about a month from when we move out to when we move into our new house. We were told that we wouldn’t have to pay for the service until the system was re-installed, but we would have to continue to make our monthly payments for the equipment. Sounds fair. We were also told that they would cover the hole left in the wall where the display was removed.

I lived in Jacksonville, Florida before when one of Vivint’s workers came and asked me if they can put a sign in front of my door and offered me free equipment for a two-year contract. At the time, they were just opening up in Jacksonville. But the two-year contract turned into five years and that’s not what I agreed on. Now that I have moved to Charlotte, North Carolina, I told them that I’m not happy with their service because of their attitude when I call them. Their customer service was very rude. They told me I need to stay on the service but I told them I don’t have to stay to where I’m not happy and that I’m going to call the BBB and ConsumerAffairs. They claim they are going to send the contract to me but they never did and they said that to get out of the contract, I have to pay $2000.

Our neighborhood has had some minor issues here and there. I had bought a MyQ to make sure I could control my garage door up and down when I was not home. When I saw Vivint’s ad, the price was too ridiculous. Then, a door-to-door person came around and gave me the same thing that I wanted for considerably less. All the windows have sensors on them. The door has a keypad lock that could be controlled open close from a mobile device. I've got a glass break sensor, a CO2 sensor, and then all my fire alarms are tied to the system as well.

I purchased a doorbell camera, Nest, window break, Vivint box and carbon monoxide detector from Vivint. The salesman made me decide that I needed these features and I’m good with these. The interactions I had with the sales reps were perfect. The installer was good too. I love the service and all is well. They talk to you good about everything and they answer all your questions. I put our service out on to someone and I told them it was worth every penny.

I have Vivint's motion detectors upstairs and one in my basement, doorbell camera, rear camera, thermostat, fire detectors, CO2 detector, and one of the deadbolts. The installation team was quick about their work. They cleaned up the mess and were extremely helpful as far as explaining everything and telling me what they were doing. They made sure that I had the system connected to my phone, that I understood the panel, understood how to work my deadbolts, and had me put in my code. Before they left, I had a pretty good understanding of how to run my system.

The guy that came and explained how the Vivint system worked was cooperative and professional. He showed me some of the information that I needed to know before I made my decision. Vivint was always available for me to call and to answer my questions. I’ve had a very good experience with them. I’m 85 years old, and I follow instructions, which is the key element. The reps explained to me what's happening and in case I needed to do something, they explained to me how I needed to do it. If I don’t understand something, they go over it with me and let me test it out to see if it’s okay. That’s the same thing the installer did when he was installing my system. The installation experience was good and as I expected. My total experience was excellent and I am satisfied. I recommended someone to Vivint.

Salesman very relaxed - not pushy at all. Stated the facts and it worked for me. Very patient while I added the outlet and didn't "push" for the installation. Called to check on things without seeming to be pressuring me. I really liked him.

We received Vivint this past Summer. I am seriously regretting getting it. The doorbell camera goes on and offline more times than I can count. If a package is left on steps or near my door, I cannot view any clips from the mobile device or camera. What good is the doorbell camera if it is not picking up activity. When I call Customer Services, I get a hum drum vibe from the majority of them and most of them do not appear knowledgeable about troubleshooting. I am highly disappointed. I have too many issues yet and still l pay them the monthly fee when I should be only paying half since it works only half the time.

I have always been quite pleased with Vivint. Their sales rep was excellent. He really helped us when he came out and worked on our monitor. I would surely tell a friend to get Vivint.

I got a service package from Vivint as a preventative measure which includes video cameras and motion detectors and they are connected in my app. We have them for eight months now for proper monitoring of my office and I’m very satisfied with their service. I will most likely use them for my home when my contract with ADT ends. Vivint’s a good company with a good price and nice system set up.

I bought my house in September and for security measures, I got Vivint in October. It was more to prevent anything from happening and I got cameras and sensors. I did my research before I chose them and a lot of people gave Vivint good reviews. Plus, I felt like with them, I had someone to talk to that monitors my house compared to Comcast or ADT. I also know people who were with ADT and Comcast and they've switched, too. The installation went great but when I'm away, I'm couldn't check the system and it's always under maintenance. I should be able to do it all the time because anything could happen and it's a security system. Aside from that, it's been a learning experience for me and I'm pleased with their service. I love Vivint and I'm happy with them.

My wife and I were interested in the features of Vivint’s security package and got from them an indoor camera, one outdoor camera, doorbell and the automatic door locking system. I had an excellent dealing with Jake, the person who sold me everything. He’s very nice, respectful and very informative. He told me everything I needed to know and answered any questions that we had. The guy who installed everything was also great and worked fast. He was missing that day but he was very nice and respectful of it and came out the very next day and installed it for us. In a couple of days, I'm going to be gone 15 days at a time when I start working and Vivint gives me the satisfaction that my wife would be safe at home by herself when one tries to scum through here. My experience was great with Vivint and I'd recommend it to anyone.

I am in the property management business. I manage apartment complexes, and one of my residents had Vivint. From them, I got the doorbell, camera, and the lock features. I like them. Also, the sales reps were very knowledgeable. They were very courteous, professional, and eager to help. Installation went a little long, but it went well. The installer showed me how to operate everything. He was professional and asked if I didn’t understand. I’ve always grown up in an ADT situation and I think Vivint exceeded them. It was the best experience and so far, I would recommend Vivint.

I was very pleased with the service and knowledge of your technician. He was very kind and courteous. We are enjoying the system, it is very user friendly. I will be recommending Vivint to all my family and friends!

I'm a local builder in Lafayette, Louisiana. After I signed a contract with Vivint at my personal home, I have nothing but trouble because they retrofitted or took over the ADT system. So often, the trigger goes bad. The green light has to come on for me to activate it and I activate the system with the light off. The system does not even protect 100%. They tried to tell me that they took over from ADT that I don't need to know. Their trigger and the previous system triggers are not compatible. For instance, my trigger on the window and door are not compatible. They came out several times to fix it, but I still have problems until now.

It has taken me while to report the excellent customer service that we received when they installed the security system in our home and I cannot speak highly enough about the professionalism of the two technicians that came to our home in October. They were very respectful, listen to what and where we wanted the equipment installed. They took their time in explaining how to use the equipment and what the security system could and could not do, which a lot of our request was not doable only because we might have been asking more than what any system could do.

Vivint Sky - My experience with Vivint unfortunately has been extremely disappointing. I have had numerous problems with the install, numerous problems with overbilling and changing my account money that is not owed. I call and dispute charges monthly and have not had a firm resolution. If a customer service agent resolves the disputed charge, the next month the billing department creates another fake charge and the battle goes on and on. I would not recommend this company in any way. It's unfortunate because I was a long time customer but I have no idea what has happened in the administration of this company and their equipment. I have tons of connectivity issues and the only advice I get is to reboot the system. Sorry Vivint, you suck. Yours truly, a very disappointed customer.

If anyone needs more than just a security system, Vivint's would be the type of setup to get. They have a well-rounded package with home security and home automation all-in-one. The sales rep explained the service but a lot of it I also already knew. Instead of there being a sales pitch, it was more of a good long conversation about what we needed. We got a sizable package which included the doorbell with the camera, the garage door opener and the keyless lock. Also, because we have a new child, we have a camera in the house, as well as the window break sensors. We also have a couple of panic buttons for my father. Once we signed up, the system was installed that afternoon and it was done very quickly. The only delay was that they ran out of door locks, so a couple of days later the guy had to come by and install that. But other than that, the job was done well.

We have outdoor cameras and doorbell cameras that links to some of my phones. However, I'm not satisfied with the service from Vivint. We have had a lot of issues. We had a hard time getting a tech out. They were always busy. We live in a rural area so it takes a while (usually at least a week or two) before someone can come out. The first two techs who came didn't complete the job and never came back when they said they would. The first tech left his phone number with us and when we called to follow up, he never answered. The second tech came out and he was supposed to be there between noon and 5:00 pm. I had to take half a day of work and he didn't show up until almost 6:00 pm. And then when he came, he said that he didn't have the other stuff that he needed and would have to come back. He never did. So I had to call and schedule for a third.

My Vivint package includes the alarm on the windows, doors and glass breaks. So far, the service is mostly good. However, I'm having a problem with the cameras and I returned the one that did not work ever. They got it back but then they charged me like a week later after they received it. Thank god I had my tracking information and I was like “You already received it”. I think they’re probably just counting on people not to pay attention to stuff, but it is okay. Also, it’s a little frustrating that only part of the people is available all the time, and part of the people is not. The customer service is not great. There’s no reason to have a phone number like “Hey, call this phone number”, and they’re like “Oh, those people aren’t here, they can’t help you”.

I had Vivint before it had remote access and was pleased with the service. However, since I have had it installed in my current house with the remote access features, I have not been satisfied. I had the doorbell camera installed on my front door and a security camera installed in my walkout basement that also allowed me to keep an eye on my dogs while I was away. The basement camera goes on and offline randomly and the talk function rarely works. I paid extra for two key fobs to arm and disarm the system when I had it installed. The technician told me that they were unnecessary as the remote access was all that I needed. I told him that I felt more comfortable with a backup in case the app didn't work. I'm glad I did. Up until now, the app has worked probably 85% of the time. The doorbell camera was extremely sensitive and would pick up shadows moving from the trees.

So far, I am very pleased with our home management system. We have recommended it and will continue to do so. I like being able to monitor activity remotely from my phone; to see who has been to my house; control our thermostat, to have a working doorbell!

Mic has not worked since system was installed, video app not working correctly. It takes a long time to upload. Whomever was at the door are gone by the time I can see and talk to them. The app has been uninstalled and re-installed more than 5 times. The keypad light went out the second day and has not been repaired.

One of Vivint’s salespeople came to my neighborhood and he offered the services to me among all the other homeowners in the neighborhood. He did a good job of helping me get out of the previous contract and in helping me setting up all the features. I have the fire alarm and the monitors. Those features give me control of what's going on around my house while I'm in or not. I feel most secure and safer, and I'm assured about that I don't have to worry much.

Vivint went door to door selling after a few break-ins happened in the area, taking advantage of the residents. Sadly, I bought into it. It was one of the worst decisions I have ever made. The sales guy missold the contract length, its value, and stated that insurance generally gave a significant discount for security systems, something like 20%. Pressed hard for signature without reading the contract. In reality, the contract was multiple years longer, provided subpar cheap equipment, that started failing in under a year. That 20% insurance discount was more of around 1%. I knew I had been taken, but there wasn't anything I could really do about it.

Our agent was well informed and covered all our needs. Very happy with the service. Our installer called ahead to confirm our time and inspected our home when he came in and advised a few required changes for the need of our new home. He cleaned up after himself and went over the panel and how everything worked.

I found out about Vivint through a friend of mine and I was impressed with what they had so I thought I’d give it a shot. I got two cameras, the carbon monoxide detector, smoke detector, and I think the three doors included in the service package. Their staff was very good and nice. They did what they were supposed to do and whatever they are doing, they should continue doing that.

A couple of weeks ago, I had my cameras replaced because the ones that Vivint gave me since the beginning gave up. I've had good experiences with them, but their customer service takes over 20 minutes to get online to help me out sometimes. They’re always busy and there is a lot of customers calling in. By the time I get to speak with them, I’m annoyed and I'm a little upset with them. They can tell that I'm not happy but they will really try to make me happy again. They’re also really helpful.

I got to meet a guy at the store who told me to get the glass breaks. I also got the doorbell with the camera, but the door goes on and off. Sometimes it works, sometimes it doesn't. We left the features up to the guy who did the install on what he thought we needed and didn't. After the guy did the install, the system wouldn't work, so we called him and he came back that night and stayed until he got it working. Two days after we moved in, our car was broken in to and we didn't have a camera in the front so there was nothing we could do. I wish I got the camera, but then I looked back, the price of the camera is high.

I had a security system installed about 2-3 weeks ago and I love it! Our installer was super helpful and informative. I love that you can control the whole system with your phone and just makes you feel a lot more safe in the home. Overall have had a great experience so far.

Vivint installed an alarm system in our store! The sales team was patient as I asked a million questions! The installer was so nice and timely. I would recommend Vivint to anyone considering a camera/alarm system! They are a great team and a great company.

Camera went down after installation and Vivint came out and repaired quickly and have a professional crew. My only complaint is that they overbook jobs and give you a large window of time when they can show up. However their customer service is good.

I’ve had Vivint for about a year and a half. I got it as a preventative measure and because of the smart home aspect to have a device to sync everything together with. Everything's been positive with my interactions with the reps and the installation crew was great. They were really helpful when we first set up the system, showing me how to work everything. Everything about the service has been great and I've appreciated it. It's been a good experience. I have the windows sensors, motion sensor, thermostat, and the smart panel. I also used to have a garage door opener and that was great. Everything works as I expected. And it interfaces with my own, on Echo and that was what I was after in the first place. It's a good idea to have Vivint.

The service package we have with Vivint includes cameras, different contact points and a doorbell ringer with a camera. Aside from the crime rate in the county what also made me need those features is I live in a thicker little area, where it's so quiet, but all of a sudden some fast vehicle can enter any home. So far, Vivinjt's service is good. The sales agent was excellent and knowledgeable. The installation team came when they were supposed to and did what they were supposed to do. Overall, we're happy with them.

I've had Vivint for several years now. I got their basic sensors and the service is good. Their reps and install team have all been fine as well. And I’d tell friends that they're good. But I think their price is out of the market based on the other options right now.

I was disappointed that the Vivint medical alert was only in the house and I did not like that. I wish it had a greater distance than just in your home. I also have the doorbell. Once they got it hooked up, it's okay. But I don't even know how to turn the alarm at night, so it's like wasting $70 bucks a month for nothing. I don’t even know why I submitted to this, so I was really confused in the beginning. If somebody came through the window, what good would a motion camera do? I have a deck and a porch they could easily break and climb through and they wouldn’t even know it.

Asked to be accurate and since the system is new, I can only say that so far we have been very happy. When we've called they've been helpful and very efficient. I was impressed when they called to see if we were happy. All of this is better than our last system's company. So, yes, I am impressed. We like the equipment. Easy to use, easy to read, easy to see. Key remote works great in the middle of the night if you don't want to use keypad.

Absolutely love this system. I had ADT for approximately 20 years. During that time the system would malfunction frequently. It was extremely costly for me to pay for the numerous malfunctions. Love the ability to monitor my house through my phone. I feel more secure with this system. I have recommended it to my friends and family.

Camera sensors are very poor and impossible to adjust correct. Record almost every minute. The sale persons and the Tech that comes to install are WORLDS A PART! VERY UNHAPPY WITH THE WORKINGS OF THE EQUIPMENT!!!! The Tech that came to the house was outstanding and tried his hardest to make things work right, but the equipment is the failing part of it all!

I have Vivint’s basic package like the motion sensors and I have Nest as well. The sales reps answered all my questions. I wanted something but I didn't know what to get so when they explained Vivint to me, I decided on it. The installer knew what he was doing and helped me learn how to use the system. I didn't have questions for him after the installation since he answered all of them as well as everything he thought I didn't know. I love Vivint’s service and how fast they respond if an alarm goes off whether it's accidental or not. They call within a minute. I'd tell other people to get the system and I would explain to them how it was explained to me and it'll be all good things. My aunt has Vivint in her house too.

I like everything about Vivint. The installation was awesome and I like that I have the doorbells and the camera. I love the panels and I use the app on my cellphone all the time. I got the door lock too. When I get a package delivered, I tell the guy to open the door and leave my packages. I call Vivint for anything I need and the representatives handle my complaints. I'm satisfied with Vivint and I'm trying to recommend them to everybody.

Vivint's sales rep was new and didn't seemed very trained. It took him a long time to get the process going because he didn’t really know what he was doing. He was trying to figure it out and so we had to be patient with him. He also had a broken iPad so he had to use our device. He was thrown out a little prematurely and I felt bad for him. But other than that, everything has been great. The installation team installed it right after we were signed up and did a fine job with it.

I researched about different alarm companies because I was unhappy with ADT. That time, Vivint was doing a door-to-door solicitation and their rep happened to come up at the end of my contract with ADT so I switched. The installation team was very polite. However, we had a problem with the doorbell because the tech who has been doing some repair thought it was the old doorbell that he was working on. He said that it was the old doorbell down but evidently, he tapped into the new one. I got to call them back because my camera doesn't work without it. On the other hand, I love the system because even when I was in Paris, I was able to lock the door when I signed in on the internet. I've been very happy with Vivint and I've already suggested them to several people.

The representative from Vivint that came to my home was very courteous and friendly. The features included in the service package are the glass break, front door, back door, paneled by my front door and a panel in the kitchen. Since I live in a snow country, I didn't want people walking through my house to the main panel so I could shut it off at the front door where the boots go. I didn't want to run to the front door to turn the main panel on and off. People have to come in through the backdoor.

I live alone and just moved in the neighborhood. I didn't know anybody so I thought it wouldn't be a bad idea to have a security system going. A guy came to my door one day and explained everything and that I needed to have the medical watch first. I already have one with another company but it was part of the package. The installer, Andrew, treated me with the utmost respect. I didn't understand a lot of what he said, but he did everything. He explained that he had to make a little hole in the wall to run in the cord down.

With the whole setup with Vivint right now, I’m not overly thrilled with it. I have a hard time getting the cameras to work and stay working so I had called them and wish they would come up with a better thermostat. We wouldn’t have used Nest thermostats but I can’t get the Vivint program to sync with Nest even though they say it does. In terms of the attitude of their sales rep, everybody who’s been out there and done anything has been fine and responsive. But I got tired of having to call to “Why is this camera not working well? You got to reboot and do this.” I just needed to make sure it’s all going to work. The technician told me the average person gets the doorbell thing, the lock on the front door and one camera. We’ve got five cameras, the garage doors, the front door and four different thermostats. The system didn’t work as advertised and not as friendly as I was promised.

I needed to have a home security system because it was an out-of-state home. The service of Vivint has been great so far and the installer was phenomenal. He had a very good attitude and he was a joy to be around when he was working. Since the system was installed, I have more peace of mind because I can see my house from another state away and control the door locks. One time we had a camera go bad and their techs came right out. It took a little bit of time for them to get out, but that wasn’t too big of an issue.

I was unhappy with ADT. Then a guy from Vivint came and knocked on the door. He was very professional, polite, and I enjoyed having him. Their system was wireless and they provided all the equipment. I got four door alarms, one motion sensor, and three window alarms. The installers were fine and they did a great job. We’ve only had one problem with the back door sensor and they've put an extender on it because that frame was not even so it couldn't go on and off. Once they did that, we haven’t had another problem.

Installing our Vivint system was great. The installer was professional, courteous, and nice. He came over, was on time, did the work, and gave me some good advice about what I was getting and how to set it up. I got Vivint so I could get my doorbell and my thermostat. I have a disability so when I'm upstairs, it's hard for me to go downstairs and change the thermostat if it gets really warm or cool upstairs. So, the system allows me to change the temperature wherever I am at the house. But also, I could set it to a range so I can get it to come on if it gets too hot or too cold. I like that a lot.

I’ve had Vivint for 4 years because you're in a contract. When we first installed the system it was fine but after a few months the cameras stopped working. Had them replaced and they still don’t work. So in July we called to cancel the service. They told us we had to wait till December. So I called to cancel. Now they said, "You have to send us an E-Mail." So when we called to speak to someone they offered to upgrade the cameras and lower the price because as you know you are one of the most expensive companies. Well she said she would have someone return my call. I’ve been waiting now for two days and no call. So yes you need to work on your customer service.

The representative from Vivint who came to our house was really friendly, nice and knowledgeable. I have the cameras, motion detectors, and everything on doors and windows, which is the total package deal. I needed those features due to theft. However, there was a little incident where I needed my video from the doorbell area and for some reason, I can't go into my Vivint drive. I can't look at it, though I had it downloaded. When I downloaded it and sent it to myself through mail, I could then view it again, but it lost the date and time. I called Vivint, worked with them about that, and they told me how I could get it back. Also, I can't watch it through the Vivint drive but all dates on which they were lifted were wrong. And then when I watch a video, there's no date and time. I'm unhappy about that and I haven't heard anything back from them. They haven't had any updates with that particular application.

I wanted to discourage anybody from breaking-in to our place, and to know if anybody breaks in. We then got a service package from Vivint and we're pleased and we feel secure with it but we still have a couple of things left to do. We have a doorbell camera and we have to get an electrician to put electricity to the doorbell. I also ordered last week some signs for the yard and we didn't get those. But everybody at Vivint was really nice. I set up the installation with the sales rep then an installation guy came out and installed the system. The guy was wonderful and a lot faster than I had predicted, and kept us informed of what he was doing. I would recommend Vivint, definitely.

One of my daughters had Vivint services at their home. When we got ready to have an alarm system put in our house, her and my other daughter conspired and got each other, and had it installed. We have the alarm system with the smoke and glass breakage detector on our home. Their reps are very quick to call us when the alarm is going off. If something occurs or when they talk to us through the speaker system, it's been great. Recently, we had to have a service rep come out. We were having some problems with our panel, and they were out within about 24 hours, and got that fixed up for us. He actually changed our code that day. So, things are good. We like Vivint.

Everything we have with Vivit is good but the doorbell is pretty cool and I like it the most. Their sales rep was nice, professional and knowledgeable, and I had a good dealing with him. The installation didn’t take too long and took them two and a half hours. Everything was like they said and they were tidy once they were done. I talked to Vivint’s reps about moving to a new house because I’m selling the home and they were easy to contact. I got the basic info on it and the process was all going smoothly.

I don’t know if I get billed? How do I set up my password that they mentioned to me that is vocal? They installer was very nice and little cocky when asked questions and his responses were kind of like disrespectful as he looked at me like I was dumb! He was nice towards the end but came in very serious and aggressive. Installation was done quickly. I think we needed more information on a vocal set up as explained to me by the agent when I called. The installer was oblivious too about this!!

For the amount we are paying I expected the door camera to be better. We have the fastest internet speed you can get but there is a pretty good delay... If I could do it over again I would do it differently.

We've been with Vivint for over a year now and we're satisfied with them. The system was laid out well by the sales rep and it was a good experience. However, it was a little more expensive compared to my older system, and we had to dig into our pockets. But the installers were very professional, friendly and informative. I'd recommend them and tell others to consider them.

The Vivint guy came to the door and the doorbell camera was really interesting. The installation went really quick. Now I can always see who comes to the door, and even if somebody walks by, the camera records them. We’ve had a few false alarms because of our mistake, and Vivint responds quickly.

I do field service and all kinds of stuff with Vivint's systems. I installed their system in my home and it’s been on for almost 10 years but I just keep on upgrading to the latest. I have the camera, doorbell camera, thermostat, light fixtures, garage door controllers and door locks. I love them.

Vivint personnel showed up at the door and told us and explained everything, and would do whatever we needed to have. They're really informative and very friendly. Also, the installation was done with no time at all and in a very professional way. And all the people that put the device in tried to explain everything like how the device works and how it's operated it. If I had any more questions, Vivint would answer them as well. Everything I thought was really good. The device is exactly working good too and I like the doorbell feature the most.

I have a Vivint alarm system in my house for 2 years now and never had a problem w/ Vivint until now. I used to have ADT alarm system in my house and I was satisfied w/ ADT. The only reason why I switched to vivint because of their doorbell camera. We just got a new pet. Called them and told about it because of the motion detector. They told me the motion detector inside my house is not a vivint equipment so they cannot do anything about it. At this point I knew about that because they never replaced all the ADT equipment that was installed by ADT and they just used the ADT equipment. The only vivint equipment they installed was the doorbell, wall panel and the camera and the rest they kept all the ADT equipment and use it instead of replacing it.

If I could give zero or negative stars I would. Vivint’s customer service team should be called “relentless sales team” instead - every point of contact from Vivint is forcefully turned into sales pitch; you, as a customer, will never matter & will never be heard. To keep a long & very painful story short. My husband & I have paid upwards of $1500 (& have spent 20-30 hours on the phone in frustration) attempting to work with this company & close our contract. They continue to call/email with more pitches to “save our account” when we are clearly disgusted & have just paid $400 additional to disconnect service.

My experience with Vivint home security was horrendous!!! They sent out service technician that don’t even know what he was doing. Their technician bore holes on my wall and patched it like he had put chewing gum to cover the hole he made. He then installed the outside camera where you can reach it if you’re a six footer and just knock it down. The worst part was he coiled the wires on my garage door bar that made my garage door almost fell and hurt someone and reimbursement was after 3-4 weeks. They also broke my thermostat and we now have to call a HVAC repairman to fix it. And of course they just told me that I will have to wait again for a few weeks to get reimbursed.

I was promised a military discount upon set-up of service. I asked again when the installers were here and they said to speak to a customer service rep. I called while the installers were here and they said to give proof of military ID to the installers. They in turn told me to call the billing department because they did not handle that. I called billing and was told I was going to be transferred to ROR. I was hung up on during the "transfer". I just want the service I was told I was going to get. On the home monitoring screen the cameras just flash without getting a clear picture. Also the clips do not accurately reflect the camera listing.

I have a mother-in-law who is in the house and there have been a couple of emergencies where she's fallen. We use Vivint for that purpose too, aside from being able to see and verify the situation. I have a video card that's on the doorbell and I have the surveillance around the house. My interaction with the reps was very congenial and all the questions were answered. Everything was pretty much on point as far as what the capabilities of the system were. Everything was appropriate during the installation, the team was friendly and professional and my experience with Vivint’s new system has been very good.

I like Vivint's real-time knowledge of someone being at my front door and the peace of mind the system provides. Their sales representatives were professional. I had a good experience with them and I had confidence in what they were telling me. The installation went good and the tech was knowledgeable. They were able to answer all of my questions and took time to help me get comfortable with the customizing and personalizing per what I needed.

We've had Vivint for five or ten years. The company that we were with switched to them. The installation guys were really helpful, nice, and professional. When they came in and upgraded it, the tech who came was even nicer. They always ask if there’s anything else that they can help us with. Plus, they tell us about new products. If we have any issues, the people that we talk to over the phone are very polite, sweet and offer lots of advice. First, we purchased the panel, two glass breaks, three door sensors and 5 window sensors. When we upgraded we ended up with a CO2 sensor, a smoke sensor and two motion sensors.

Vivint has been all right so far except for one. The things on the back door fell off and they had to come out and fix that. The rep who came by was good and nice, and the installation team was here not too long after and had it up in no time. I would recommend them.

I am upset that I have to pay $70 dollars a month for Vivint's service when my friend has more features than I do and only pays ways less than I do a month for their service. If it was possible to get out of their contract I would have already done so. I have called Vivint before to lower the price of my monthly bill and they will not work with me. We had our main panel go down for 5 hours without our knowledge, so an intruder could have broke into our home without triggering an alarm. When we called Vivint to have them fix the panel they walked my husband through it over the phone. Why am I paying them $70 dollars a month if my husband has to make the repairs to their faulty equipment.

I have a lifeline included in the service package I purchased from Vivint, and I haven't been too impressed lately. My smoke detector started acting up and the alarm system wouldn't stop beeping. I called Vivint and the rep I had was very nice and I really liked her. She told me that they were going to send me a smoke detector. Then I found out the company can't send smoke detectors to Canada so when the smoke detector didn't arrive, she said it would be seven to 10 business days. I waited three weeks or more. I phoned again and I had a lot of trouble getting through. I ended up going with a chat online because I couldn't get through their telephone line at all. It kept asking me for a number but I didn't have a number so that was the problem. Then they told me that they would have a technician come out in order to put in a smoke detector, which seemed silly to me. and it was going to be a $50 charge.

Someone from Vivint came to the house and they were knowledgeable. My husband was there and he was looking at another alert system because we were with ADT. The sales rep told us about the system and we went ahead. Then he called the installer and got it done on the same day. He was really nice. There were some false alarms as I forgot to turn the system off before going out and that happened several times and their team responded quickly. However, it was my husband who wanted the system but they put it in my name. They never got that fixed.

I checked out several different security companies and Vivint was the most reasonable and they also had offered more than the other ones did. They even sent a guy out to my house and he walked me through it all. He was phenomenal and informative. I never had a question he could not answer. If he wasn't sure, he always checked and got back to me. He was here when they set it up and made sure that I knew exactly how to use it.

When we got robbed, I got a service package from Vivint that includes a front and back camera, camera in the house and motion detectors. Everybody that we got involved with, their sales reps and installers, were fine and great. When we got our house invaded, and cranked everything that she got, there was one time I never got her to calm down 'til we got this. With Vivint, my wife feels safer now.

I live in a brand new build and had a Vivint rep come to my door. Told me I can sign up, not have to buy the equipment and have a safe secure home. The installers came in, blew my transformer, ran an extension cord from my furnace room to my son's bedroom. I have had this system for almost two years. After experiencing with low quality software, a non working doorbell on now three occasions, missing deliveries I called them. Each time I called I am on hold for over an hour waiting for customer service. I received a $15.00 credit.

I used to be at my sister’s house where she has Vivint and I always thought it was a great system. When we moved into our own house, we got Vivint as well and since then we’ve had issues with it. It worked and sometimes it didn’t and a lot of my security didn’t record. We weren’t getting internet at that time and the service guy told us that we don’t need it. We had issues back and forth and I’d want it to work so I called for service and missed work. My sister stayed here all day and the technician didn’t show up. I called and called until I finally reached someone in the corporate office. I left a message then a guy, Cole, called me back. He went out of his way and did everything he could to fix it. Then, we got internet but we’re still having some issues and still wasn’t working. They sent a technician the last time and he was able to fix it. It’s been good so far.

The Vivint salesman who came was knowledgeable and showed us what we could get. We were happy with him and I'm pleased with the features I chose. The installation team was great too. But I'm not so pleased with their website and when using it. I’m not that savvy with technology and many times, I couldn't get the Vivint website to work like it was supposed to and when I could, it was too complicated for me to get to the part I wanted. The only thing I ever do is check my thermostat and sometimes I can't even get to that.

A friend of mine that I used to work with told me about Vivint and how he liked them so I got their services. We have their basic package and we're happy with it. Their reps are also very courteous. My experience with them has been very satisfactory.

We've had several incidences where we've set the alarm off and Vivint called and checked on us which was a good thing. I'm very satisfied with the features of my service package. It has been fine and we feel more secure with it. It has given us peace of mind. I totally depend on it and we feel better about leaving our home and our property knowing that we would be contacted if someone would try to get in.

We have had Vivint for almost 2 years. We live in a new community and a sales representative knocked on our door claiming Vivint had a special offer for new homeowners. We were going to look into security systems anyway so we listened to his pitch. As part of the "special" he told us that we were getting all of the equipment for free. The only caveat was it had to be installed that night.