Vivint Reviews

Our technician was very patient, answering all of questions and concerns. Professional, took his time to install and made sure we understood how to work the cameras. We were so happy with the job our technician Ed **. I highly recommend VIVINT cameras.

My Tech Gary W. Was a pleasure. He worked with me and got me exactly what I wanted and more. He was very efficient and precise, even giving me option with the final looks. I'd definitely recommend not only the Tech. Himself but also the security system. Videos are clear and cover wide areas. Everything can be accessed on your app. 10/10.

Jose clearly explained everything about the system and checked all devices for condition.

Has a ton more features than Ring and made my family feel more secure.

Everyone was amazing and super nice and helpful. We couldn't put the camera where we had our last one because it was too far away and we are paying more than ADT but also getting better and more equipment.

Sales came regarding billing. He set up the service call and they came same day. Prompt courteous service and explained everything about the new equipment.

Ever since I been with Vivint cost me more money and then they have account with Bread Pay which made it even worst. They are some of scammers when come to pay. You make payments and they change dates. Are trying get extra money out you.

I really love our new system. It keeps my mind at ease knowing we have it now! The set up process doesn’t take super long once you fill all the paperwork out! I highly recommend and Davis is super helpful and nice!! :)

It was good. They made sure everything works and updated.

I had a great experience with Diego Z. from Vivint. He installed my cameras and was extremely professional from start to finish. He took the time to explain everything clearly, made sure the setup was done properly, and left everything clean and organized. You can tell he really cares about his work and customer satisfaction. Highly recommend!

The Gentleman that came to the house, Was amazing. He explained everything to me, detailed by detail. His name was Devon. I give him a million stars.

I recently had a great experience working with Will Need from Vivint. He was professional, knowledgeable, and took the time to walk me through every part of the system without making it feel overwhelming or rushed. He helped set me up with a full smart home security package, including cameras, a smart door lock, smart fire alarm, and a smart thermostat. What stood out most was how clearly he explained everything and made sure I understood how to use each feature before he left. Will wasn’t pushy like a lot of sales reps can be—he was straightforward, answered all my questions honestly, and made the whole process smooth from start to finish. I feel much more secure in my home now and confident using the system. If you’re considering Vivint, I highly recommend asking for Will. He made a big difference in the experience.

We have had Vivint for quite a long time. Oddly enough we had a vivint visitor stop at our house and helped to get the new Vivint upgrade.

Easy and stress free set up. Affordable, so glad I have Vivint!

I am very satisfied with my service today with Sean. He was very friendly and got everything set up quickly. I would definitely recommend.

The install went smoothly and Jacob did a great job explaining how to work the system.

The technician didn't just give "yes" or "no" answers; they explained the *why* behind camera placement and software settings. The individual was willing to walk through the mobile app setup, notification toggles, and cloud storage options without rushing the process. Addressed specific concerns such as blind spots or motion sensitivity to tailor the system to the user’s actual home layout.

Ok I just got this new security system called Vivint and let me tell you y’all it’s awesome. I had this agent named Angel and he was perfect. You hear me perfect and the guy that did the installment. He was just great. So far so good. It’s working. I recommend it. I really do y’all. I recommend it.

Excellent innovative system. Excellent inclusive service.

Showed up on time, professional. Knew what he was doing and everything installed neat and clean.

Nico was wonderful. Did such a great job for me and even helped me schedule for other properties.

I just had Vivint installed. It was straightforward and easy. Clearly explained and the installation was quick and simple. I switched from previous provider for more seamless integration of security and cameras. Plus an easier platform to handle via tablet and app.

Did such a great job, explaining everything. They walk through the whole house and recommended different things. Did a great job on the install and explaining the whole system.

Max was Amazing! He installed and set everything up in no time at all, then explained everything so well, which made me feel confident. The whole experience was great!

Robert was our technician, who did a fantastic job while working with our system. He called early and asked if he come by before the scheduled time, which worked perfect for us, and was able to give us all the information and walkthroughs of our VIVINT system. He was very knowledgeable and friendly. He also had good advice for upgrading or getting a better understanding of our equipment. Highly recommend, and hope I get him as the tech if I need them to come back out.

Great customer service! Nicholas was very helpful and explained everything correctly.

Chris & Joseph was GREAT HELP! And while Joseph was in training he did Excellent by himself. I recommend the both of them for your needs.

Vivint will not ever let you cancel. It’s as hard as launching nuclear missiles. They transfer you until you want to die a slow death. Even when you think they have released you, there is still one more step. Ridiculous.

The technicians were very professional, and neat. They took the time to explain any adjustments that needed to be made, they worked clean, and showed me how to use the equipment.

Our installer, Ed, did a great job, he explained everything to us very thoroughly and answered any and all questions we had!

Had the camera pro installed and my git a software upgrade. Sound on the panel is too low and camera detection is poor and in order for visitors or strangers who approach my door cannot tell if camera is functional unless the detector is on. Bad feature in my opinion. And this is a stupid way to get a review, why do I need to sign in.. bad experience all around.

I just had my security system put into today. It’s a good investment and gives me and my family peace of mind. Vivint’s service installer knew what he was doing, and was very professional. I recommend this company to my family and friends.

Both sales and installers were very nice and friendly. Went out of their way to make sure I understood everything and was aware of costs.

It was a great experience. The guys were friendly and explained everything very well and the system works flawlessly 100/10.

Recommend this alarm coming to anyone who want to protect their home!!

Absolutely loved my experience with Alex R. He was professional, fast and well educated about the services and devices. Super excited to have this service.

Fast and friendly staff. Very knowledgeable and professional.

I have been a Vivint customer since 2018 and have not been disappointed with their product or service.

The tech was awesome. He was very competent and made sure the installation went smoothly. He really knew his job and had a very pleasant demeanor.

Spencer arrived and we went over what was to be installed and where. Then he and his team went to work. Very polite and professional.

It was actually a little scary how quickly everything went. Alex the sales rep stopped me as I was coming home from work. He went over everything and by the time we signed up, the techs were ready to install the system. I don't know if that's the norm, but getting it all done at one time was one less thing on my plate to do.

Great customer service. Technician did a great job with the installation and explained all my questions.

Felicien did a wonderful job. He made sure that I understood how the equipment works and what’s needed for my home. Great job 👏🏼.

I had a beautiful experience with the young man. Now I'm waiting for my two months over to see if I'm going to continue my service.

Stay away from this company! I just found out that not only did they put me on a loan to pay for equipment, which I paid off quickly, they had me on a high monthly payment to pay for more equipment! To my surprise I still owed $538 for equipment I thought was paid off when I finished my loan. I only found this out because I was moving and needed to cancel my service. The sales person did not disclose this to me. Oh, and it takes a three person transfer phone call to cancel service. Make sure you have about an hour to cancel service.

Lincoln came to our home last year and got us set up but we only just now got it this year because of a moving situation. He's very outgoing and the cameras are amazing. Great quality and a bunch of neat and cool features. The setup was incredibly fast, didn't take long at all and we have dogs to try to keep out of the way. Can't wait to see what else Vivint has to offer

Great customer service! Very professional, would recommend their service.

Our technician Thaair was excellent. He was patient, took his time explaining everything, ensured everything was working, and had no complaints. His customer service was outstanding. I strongly recommend contacting Vivint, ask for Thaair.

We are very pleased with Mario our installer. He was very clear and patient with us old folks. He explained clearly all the Programming modes. We really appreciated it. Thank you Vivint.

Very professional and the instructions were well explained.

I had a Great experience with the Vivint install today.

Very helpful, knowledgeable, and quick installation.

Already had Vivint, but I spent some time with their team today and they ended up upgrading everything while we talked through updating our contract. Honestly, I didn’t expect things to move that fast. About 30 minutes later the installers showed up and got everything handled. My wife even gave them dinner, and the whole crew was super respectful the entire time. No pushy sales vibes at all, just easy to work with and professional. Genuinely impressed with how smooth the whole experience was.

Vivint, did a very good job installing my security system. They took their time and planned the positioning and placement of each camera perfectly. From the salesman to the installers everything was explained very clearly how to use the system. The pricing of their equipment (cameras, screen touch pad) are a bit pricey, but looking at the continuous recording and the 24/7 Montoring you can’t go wrong.

Our installation guy Ben ** was amazing, pleasant and patient. He was very hands-on, and took the time to help to make sure everything was right. Definitely would invite him to the cookout. Thanks Ben.

So far Vivint has been the best security company I've worked with. Sure it's a little pricey but you pay for quality and they try to work with you as much as possible.

We were totally pleased with our technician named Moises. He texted me well in advance to let me know when he would be arriving, then he was right there, if not a little bit early, which I didn’t mind at all. Moises introduced himself and was very professional and explained everything that he would be doing in terms we would understand. He also answered any questions we had for him thoroughly so that we were well informed about everything he was doing or changing out.

Sales rep was knowledgeable and not too pushy. Only had the system for a few days now but satisfied with the purchase overall.

Had a free doorbell and thermostat install due to energy company and ended up getting the whole security system. Tech that came out was very helpful answering all of my questions and installed all the equipment fast. Happy with the service provided and glad that the tech took the time to show us how to be proficient in the app before he left making sure we weren't left with any questions.

Technician was great, very knowledgeable and professional. He gave some great advice and partnered with me on the decision making.

My installation tech, Brian was amazing! He was efficient, thorough, and informative. Based on him, I would highly recommend Vivint to my friends, and neighbors!

Great installation process. Great system. Happy, and satisfied customer.

The guy that came and did the system was very nice and show me how to work the system and everything.

Presentation of services was very good and Professional.

Great service and product. Same day install. System is working perfectly! Could not be happier.....

Our installation tech, Isaac, was amazing! He listened to what we wanted and didn’t try to sell us on things we didn’t need. He was thorough and made sure to answer all of our questions, and leave his contact info for any future questions we might have. Overall super impressed and happy with the results!

Ryker was amazing at explaining the system and technician was excellent as well. We already love this new system.

A system that everyone should have these days—along with a technician who possesses extensive knowledge and a good demeanor.

It was a great experience from talking to the representative Jay and the technician.

Great product, easy to use. The installation was quick and professional. The salesman was great and explained everything clearly and gave us exactly what was promised. I would highly recommend the product and services.

Wonderful customer service. Daniel the technician was extremely helpful and patient. The Vivint system itself is so much easier to use than previous alarm systems and the camera quality is so much clearer.

It was a great experience. I love the equipment and the people have been helpful.

Our installer was the best, yet. Excellent workmanship and great people skills! She'll be returning on another work order.

The experience was great. The technicians Sam and Quan was awesome and friendly. Thanks a lot for your service and help. Alex was also a pleasure to work with.

The Experience was great from Sale with Issac H. to installer Owen. Fast, quick, professional and helpful.

Jonathan and Buck were both wonderful. Everything was explained clearly, questions were answered, and they were professional.

Kaleb and Derrick A. was very professional, respectful, and informative.

She did an awesome amazing job!!!!!! Jessica was very professional and knew what to do.

Evan did his job super well and made sure everything was installed 110%.

Swapped over from a different home security brand due to the offered tech upgrades for not much more. So far so good, cameras are crisp, notifications seem accurate, app is user-friendly, price was right.

The representatives that came to my home was very professional, courteous and respectful, was able to answer all of my questions.

Everyone was fantastic but David our salesman was the best.

The equipment is top of the line. Their technicians are very knowledgeable and top-notch.

I recently had one of Vivint’s employees install a camera installation in my home and I couldn’t be happier. They were professional from start to finish. They took the time to make sure everything was perfectly aligned. They also explained to me properly how to work everything, which saved me hours of confusion. I’ll definitely recommend and use them again for future security needs.

While the service provided during our over 10 years aaa great, when you decide to cancel your contract, paid off your equipment is whole other nightmare. We updated our equipment in 2023, but Dec 2024, paid it off. Contract reads, early termination fees unless buy out promise, you can terminate if your equipment is paid. Started trying to cancel in September 2025, have sent proof, talked on phone several times and have emails verifying we successfully paid off equipment and no fees. 7 months later and they still haven’t turned off. Giving run around, offering free months, then charge you. Sent me late fee bill because I finally blocked them from getting money out of my account. So cancellation of service is nightmare. After this experience, I will never use them again, don’t care how good their service was. Cost too much to give this much hassle!

Although I was on vacation they still made it happen. Thank you so much

Our technician was great. We had a little trouble with the credit portion but he was patient and worked with us in getting it squared away.

The team was great, awesome installation! I am very satisfied with everything.

My technician Tony is as great and very informative.

The phone rep was very helpful and professional when setting up my install date. And the service rep asked us for placements and helped us understand our system, he was extremely professional and kind.

Should have done my research, if we had we would not have made this purchase. We were told if we didn’t want our system monitored all we had to do is make one phone call, not true at all. We called three times and each time talked to a person whose English was so poor we could not understand most of what they said. They also were reading from a script as each said the exact same thing and kept repeating. Each refused to cancel monitoring our system, transfer us to a supervisor or give their name. After telling the third we would cancel our purchase and have our credit card bank cancel payment we were placed on hold for several minutes. We were then told monitoring was canceled but she would not provide proof with a email. We are considering canceling the entire purchase which probably be next to impossible based on our experiences so far. We hope our review helps someone considering Vivint.

John was very professional and supplied me with the necessary help and information I needed with my system.

Overpriced. Poor installation. Salesman, Jordan was charming. But, I probably should have asked more detailed questions. How can the hardware be priced $4,000? A comparable system from Best Buy is under $500. I'm a bit mystified on what extra value I'm receiving.

Selvin ** my installation technician that came to my house to set up. Did an excellent job from the beginning all the way to the end. He was very knowledgeable and helpful and made sure that we understood all of the steps to manage the system before he left. His expertise made the process smooth.

- *5 stars for Vivint!* I had cameras installed at my home in Princeton, FL and the technician was outstanding. He was on time, professional, and very respectful. The install is super clean with no exposed wires.

Jason was great! He went through all the details on the equipment and made sure I knew how to work it before leaving. Thank you Jason for your hard work!

After meeting installer Ryan for the first time today. He was very professional, prompt and very knowledgeable in taking time to explain the process and all the details of the alarm system.

Nick ** was so patient helping me unfreeze my credit report, helping me find equipment that suited my needs and finally helping me contact Fortiva for financing. Jeremy showed up on time for installation and explained everything in a way I understood before he left. Immediately after install nick came by again to make sure I was satisfied. Give these guys a raise!!!

The installation was quick and informative. Matthew communicated the whole process well and encouraged questions. He was very helpful and friendly.

Very pleasant to speak with and informant on procedures to follow. Did a great and fast job at installing the security products! Give Tate a raise! He didn't ask. I just enjoyed chatting.

Give Good Customer Service, Perseverance Experience, Excellent, joyful, Respectful, ETC….

During my Installation Davis was extremely professional and knowledgeable of what he was doing. We ran into a few problems but he was able to get everything situated and handled with ease. It was his demeanor that made me want to see getting it installed through.

The associated was really nice explaining to me everything good.

BIGGEST SCAM!!! This has been one of the most dishonest and frustrating experiences I’ve dealt with. The sales rep who came to my home made promises he clearly had no authority to make—specifically that my ADT contract would be bought out and that my monthly rate would be $25. I was also told I wouldn’t need any equipment since I already had cameras.

Louise was professional, friendly, knowledgeable, and convincing, I wasn't intending to sign up for Vivint yesterday, but at a later date, and she convinced me to invest now. The installer was professional, quick, and friendly, I forgot his name, but he helped a lot.

Thank you Kai and Keegan… went fast and they were very kind and helpful.

Very helpful with set up and I feel more safe now.

It seems fine initially, but it’s extremely pricey for what you get. Their equipment isn’t any better than Ring but it is a whole lot more expensive with long contract terms. Their equipment breaks down over time and you’re only option is the pay to have a professional installer come out and service or replace it. I would not recommend using Vivint!

Brittany was an amazing help to us. Taking over our new home’s account was straightforward and we’re happy with the product so far!

I love Vivint, this is my 2nd system. Gave my 1st to my Mom & refer my girlfriend when I moved in with her. Now I'm on my own, had to get another. Can't Live without it lol. My installer David was Great, in & out & help add both houses to the appt💜💯🫶🏾.

Very professional. Knowledgeable, easy-to-understand techs. Equipment is working as expected.

Absolutely thrilled with our New Security System that is hands down the best technology and superior security. Great Customer Service and Excellent Team & Company!

Very organized; Kayden was exceptional in his knowledge and presentation. Alex was equally great in guiding me through the setup process.

Loved EVERYTHING AND EVERYONE VERY PROFESSIONAL and extremely helpful.

Got me set up super fast and easy! Definitely recommend.

Equipment worked great. The tech person was very patient and answered all our questions.

We had a most wonderful experience with Vivint yesterday. We had been thinking about setting up security cameras for a while now and weren’t sure which company to go with. It just so happened that Derreck and his crew from Vivint, were in our neighborhood offering an amazing special. Their offer was too good to pass up, plus I really liked how he explained everything. Later that night he had a tech come out and install our cameras. Really fast service. The cameras are also such good quality and the keypad is very user friendly. Thanks again guys!

Everything went perfectly fine, oh my God, I will recommend a Friend, 10 out of 10 for your services. Wonderful excellent job. Everything went well. Everything was put up right correctly. No problem, thank you.

The Vivint tech was very helpful and did a great job on installation. I had problem with customer service who had an issue with resetting the panel.

Very kind and helpful. Made everything super easy to understand.

Explained everything thing. Made sure all contacts were prepared and functional.

Great work and the technician was very friendly and did a great job.

My tech Hugo was great! He kept in touch when he was on his way, and was efficient and knowledgeable about the equipment. He answered all my questions.

Very professional, very helpful 100 out of 100 with ALEX

The customer service people from Vivint that I talked with today were very helpful and very professional with me. They made sure I understood everything I needed to know.

I wouldn’t recommend this company. I cancel my service with them to go with another company since October and unfortunately they are still charging me. I’ve had to call like six times and they still can’t promise what they’re telling me they’re going to do. They transferred you to different supposedly supervisors and then they transfer you to other departments. They owe me over 200 and something dollars and I still can’t get my credit to my account and they are telling me they have to review calls. Yesterday they promised me they would call me back before 4:30 our time and yet no call back from this gentleman. This is the most unprofessional company that I’ve ever dealt with.

From Sales Manager to Installation Tech to Service Representative on phone...Everyone was professional, courteous and proficient in their respective tasks. I couldn't have asked for a better presentation, sale or Installation. This Team is highly effective and recommended! Special thanks to Zeeshan! You're awesome!

It was the best experience we ever had and the technicians was Amazing. I think we had Erik and a older guy but they did amazing.

Vivint installation specialist Marquese ** was very professional. He was very knowledgeable of all equipment and its functions. He was able to answer various questions about the equipment he installed. I would definitely recommend Vivint to other families that are looking for great home security and safety will definitely use them again in the future if needed.

At first just little problems. Now live rarely works, Never works on 5g when away from home. Has gone from 55.00 a month to 83.00.

The rep took his time to explain everything. He went over each of the equipment that was being installed and was very careful installing the cameras.

The installation technician was very knowledgeable, friendly, and fast-working. He installed the system and was leaving with an extra hour remaining from his estimated time of completion.

Setup of the new system in our new home was great and the tech they sent was friendly, helpful and very knowledgeable. He answered all of our questions.

Frank and Uli the service Techs were GREAT!! Frank explained everything step by step as he was setting everything up. He trained Uli at the same time while setting up my security system. I really appreciate the time Frank and Uli took for the installation. Very professional Technicians!! They both are a great asset to your company. They both are highly recommend!!!!

I would leave zero but not an option. It took 3 months to get a service tech out to repair my system. I called 3 times, sent 4 emails, each call involves being on the phone well over 40 minutes. And still, they WOULD NOT SEND A TECH, and the kicker is..I pay EXTRA for that. So no cameras since Jan 16, 2026. Today is April 14th 2026, AND FINALLY, VIVINT IS SENDING REPAIR, on top of paying for service and not having it, I also have to miss work to wait for a tech. So much for being a valued customer...

Thank you, Vivian and Arturo. The cameras are great. Thank you for the professional install, and your professionalism.

Franger was the technician that helped me out at my office. He did a great job with the install. Very professional and clear with explaining everything!

The agent was extremely professional. The whole process was easy.

They were very friendly and professional, the only thing is they forgot to leave a sign for us for our yard..

I have already had positive results with Vivint on another home which is why I had it installed on this home. Their products and customer service are excellent.

When I first contacted Vivint they were too pricey as far as the down payment and monthly rate. So I decided not to go with them, Representatives called still trying to get my business, again I said no. A few days later I guess they were doing a "promotion" in the area and the supervisor tells me I didn't have to put nothing down, I was fine with that and my monthly payments was affordable. So I decided to do it. They installed the cameras and ring camera. However it took the installer several hours to come and install. I understood he was extremely busy and still had another install after me. It was already after 9:00p.m. Other than all of that I'm satisfied with the installation.

Looks much better than my old, issue with battery error but was resolved.

Alberto, our sales guy was thorough explaining service, install & equipment. He addressed all of our concerns regarding the benefits of self monitoring vs. monthly service. Alberto is passionate about what he does & his actions back up his presentation. Install happened same day by Zeke who was not only thorough & professional but also gracious & kind. Zeke explained the app & how to with equipment well before leaving.

The support we received from Erick was outstanding. He was extremely professional, courteous, and attentive throughout the entire process. Erick made us feel genuinely valued and took the time to ensure all our questions were addressed promptly and clearly. His dedication to excellent service truly stood out—we especially appreciate the extra effort he put in, working long hours to ensure we received a complete delivery with the highest standards.

Awesome salesman. Awesome install crew. Best experience. Fast and easy.

I wasn’t going to write a review. I have had my system for approximately a year now. Been having problems after problems. Cannot get Vivint to fix problems but they have NO PROBLEM taking their payment EVERY month!!!!

My rep and my tech were absolutely great. Marcos and Joseph thank y'all so much. Got a great price too.

Timely, efficient, knowledgeable. Great service all around.

Zack was very informative very polite and did an amazing job. Thanks for helping keep my family safe.

Brian was great. He explained everything to me and walked me step by step of the process. He was very patient and made sure everything was working well.