Vivint Reviews

When the sales representative from Vivint came after I contacted him, he explained all the good information and even showed me on his iPad how a lady is able to get the police if her home was broken in. He then identified what service he's offering that can secure my family. I then asked how much it's going to cost per month and if I'm going to have to continue paying my other service provider because it was 36 months. I thought it was 24 months. From there, we set up their service package that includes additional cameras for the inside, as well as front and back of my residence. While I like the smart features, the problem I was having after all the installation is that the modem that Vivint has tied in kept failing.

Vivint is the only one in the area that offered a decent security package. A family member recommended them, and we've been with them close to five years now. Their service has been fair for the most part, and the techs who came out were good. I like the smartphone application and their system works great but their customer support for a rural area is lacking. Sometimes, they don't accommodate my need as well as I would expect them to.

Avoid Vivint like the plague! I wish I had never opened my door to their salesman. They offer great customer service until they have you locked into a contract, then suddenly great service comes with a price tag of $49 for a tech fee. I’d say I’ve paid for 5+ tech visits and yet the service has probably worked no more than a total of 30 days in the last 18 months. Right now none of it works, but I’m not paying again for a tech to come out and put a Band-Aid on it so it’ll work for a handful of days.

Am happy with Vivint security and I monitoring every movement in my house. Very protected. They usually tells me when the door is left open. They call to make sure everything is okay in the house and no need of sending dispatch to the home if safe.

Not prepared for installation day of appointment. Items to be installed not available at time of installation. Contract paperwork not provided. Appointments set up to complete the installation but failed to show or call and say can’t come due to unforeseen conflicts of appointments.

My cousin had Vivint and I liked it. I've been with them since July. The installers made a hole but weren't able to hook it up from there, and they said that they were going to come back to fix that but they didn't. However, they cleaned up after themselves. My interactions with their reps have been really good. Then when I had a problem with my garage door opener and asked them to send someone over, they tried to charge me and I didn't like that. All in all, I'd recommend Vivint.

We liked how our house was laid out to get the best protection. Vivint's sales rep was very helpful in showing us what would work best with what we have in our house. Also, the installation team explained how everything worked and answered all our questions. Vivint has responded when our smoke alarm has gone off and they have been right on the money. They are there to respond when anything unusual happens and find out if there was a problem or if it was something that was my fault. We have been pleased with Vivit and I would suggest it.

I have some cameras, control panel, smoke detectors, and the doorbell camera from Vivint. Their system is installed in a rental unit so it is more or less for security and protection while we’re not there to see what’s happening. The service has been great so far. A couple of their technicians came out to the house to install the different products and they’ve been extremely knowledgeable.

I have a co-worker who had Vivint and when I was looking out for security system, she said it was really good so I checked it out. I have the doorbell camera, an indoor camera, and a variety of sensors. The installer was wonderful whenever he came by. He was very informative and even gave me some non-security system related security tips since it was my first time living on my own. He gave me some things to watch out for whenever people came to the door and things like that. That was really nice and he went above and beyond. The doorbell camera’s great because it means right wherever I'm in the house, I can answer the door essentially even when I’m not home.

I've been with Vivint for 6 months and I'm extremely satisfied with them. My package includes alarm, video and monitoring. Due to the industry I’m in and where I live, I need it. Their sales rep was really great and super knowledgeable. She and her tech did exactly as she said they'd be able to do. The tech, a young man, came within half an hour of us finishing the contract and was done in two hours. He was extremely knowledgeable, efficient, and personable Moreover, he was able to do what our other provider couldn’t. They did a great job and I have referred them to a couple of neighbors.

The service package that I purchased from Vivint has a doorbell camera and I’m very satisfied with it so far. The installation went well and it didn’t take much for the installers because they had most of the stuff already in here. They also explained everything about the product. I had fewer problems with Vivint than I had with other services and I would recommend them.

The Vivint rep that came by was good. It's been a couple of months, but it was cool when we went for his deal. We have the doorbell camera, the garage door opener and the living room camera, and then a standard alarm system. There have been a couple of weird things going on, like the alarm going off in the middle of the night. We had one door set to be ignored because we smoke in the garage. And one night, my mother-in-law went out there and the alarm went off even though it was still set to be ignored, so I was confused. We just troubleshoot it, reset the keypad and hope that it wouldn’t happen again. We like our Vivint system overall and have recommended it to my brother-in-law.

Our interaction with the sales reps was good, and they answered all of our questions. The installation experience at the first house was difficult, and we had a bad reception there. We were getting notifications that someone had rung the doorbell, but before we could do anything, the person was long gone because it had taken so long for the signal to get to our phones. That location had the outside security cameras also. We let Vivint know about the reception problem but they said it has to do with our old house where the signal couldn’t get through the walls. The house was built in 1924, so it was plaster and board.

I’m very satisfied with Vivint. Their sales reps were fantastic. They knew what they were doing and they didn't try to oversell. The people that did the install took their time and they made sure everybody was happy. There were very few issues too. I called up the customer service tech line and they were more than willing to get my one issue fixed. I spent an hour on the phone and we got it handled. Other than that, the entire system works great and I like that I can kind of peek in and see my house at any time with the cameras. That's a really good feature that we enjoy. People should run out and get Vivint because it'd give them peace of mind when they're not there.

It was very easy to resolve and get the answers we had. Very pleasant experience. Since we had our Vivint system installed, we have been very impressed with their equipment and the response from this company. We are happy we decided to install this security system.

I paid $99 and signed a 5-year contract at $49.99 per month. At the time of signing I was told by the representative that the contract would be cancelled if there were "extenuating circumstances", which was (and is) also stated on their website. Thirteen months into the contract I became divorced and lost all ownership interest in the house the system was installed in and I obviously no longer live there. The divorce was a financial disaster for me and I now live in an apartment. I cannot transfer the alarm system to my apartment and my ex-spouse refuses to take over the contract. Despite all these "extenuating circumstances" Vivint now demands the ENTIRE balance of the contract $2,349.53 to cancel the contract. Be aware that if you sign one of their contracts, they will not release you from it. Even if you lose your house, you are on the hook for the entire balance.

I am very very very much pleased with my system and the experiences I've had with Vivint. Before I got the system, I had never heard of it. From the start, talking with the salesperson Ty. After that if I had problems, all I had to do was call. They ordered a ticket and someone came out. 3 times someone came out for different reasons. All 3 times they were courteous. They knew their jobs and were very professional. I am very blessed. Thanks so much.

Overall experience was excellent, Professional and courteous installer. Took time to explain how everything worked. Very easy to use and I love being able to set alarm with my phone and monitor my home, I would definitely recommend Vivint to all my friends. In fact I already have.

Well...it takes a lot to frustrate me to the point that I need to do something like this review. I sure hope it helps someone make a knowledgeable decision when considering this technology. We have had Vivint for about 6 months now and I have spent roughly 3 full days...yes. 72 hours on the phone troubleshooting and have taken 4 days off work to meet techs. The whole issue surrounds the cameras and the SpaceMonkey DVR. If the cameras are not offline then the SpaceMonkey gives me an error that video is not available. I am at wits' end with this system and rue the day we signed up. My advice to anyone thinking about Vivint is to steer clear of the cameras or at least ensure you bargain for a longer trial period so you can assess the system. Cheers.

I would first like to say that customer service representative that signed me up was great. Installer was very nice but he didn't have his tools and supplies which irritated me. But he put everything up great and where I wanted. But then I was told to pay something additional which I wasn't too happy about because it caught me off guard. That made me angry. She didn't know why I wasn't informed and she had no clue to why I had to pay anyway. So I was beyond annoyed and wanted to cancel right there.

I am very unhappy with the service! I have had technicians visit our home three times to fix the problem with our cameras and it remains the same. Clips are not recorded and saved with movement, and the customer service I received when I called and spoke with Preston at extension ** was extremely unprofessional. He was rude and did not even attempt to show concern! I signed a two year contract and he is not telling me I am locked in for 3 1/2 years. This is absolutely ridiculous!

I have not been with Vivint long but I like that I can use my app to monitor motion or even if a door is open and how many time of each. If you are away from home and no one should be there then you warning and take appropriate action.

Vivint had a partnership with Best Buy and so I searched online and then signed up with them. The staff from Vivint met with me, they talked me through and told me what my choices were. I interacted with the sales rep from Vivint at Best Buy. He was very energetic and asked a lot of good questions. We tried to do home security before through AT&T and they didn't ask enough questions ahead of time. So, when they got to our house to install it, they found out that our door wasn't the right kind of door for their system. But the sales rep from Vivint took the time to ask about why we wanted a security system. We have a big house but we decided not to get the thermostat. He then explained that we can always add that on later or the smart light bulbs.

The Vivint sales reps have been polite and I got their home security system. I set my alarm off a few times and they called right on it. When the server guy came out, he hooked everything up fast and the job was very professional. When the switch rings the doorbell, it comes on my phone but it doesn’t go through right away. And also whenever I go on my phone to talk to people, they'd be gone. They probably have to upgrade to reset something on my equipment. Other than that, Vivint is great.

We had our kitchen remodeled. eFaucets replaced one sprayer head and then they sent me another one, but the two new sprayer heads are still not working. They do not hold when we turn the water on. The water still comes out of the sprayer where you push the button and we noticed when we push the sprayer down like if we have a tick and spray it there’s water coming in around the part where the hose connects to the faucet sprayer. We noticed that the cord where the cord goes down is leaking so I don’t know if it has something to do with it. I like the faucet if it worked but as far as their customer service, that’s great. They’re very helpful. They had the parts sent out to us within the next days. It didn’t take us long to get the part but we never fixed the issue.

I was already a Vivint customer and somebody knocked on my door regarding Solar. He came here two Thursdays ago and as soon as he left, he already ran my credit, which I didn’t give him permission to do. I’m a member of Equifax, TransUnion and Experia, so all three of them were telling me that Vivint ran my credit and I was upset.

I have to be honest, I was very skeptical at first about jumping on board with Vivint. I had interrogated the salesman for a couple hours about everything. He was very patient and kept reassuring me that I would be making a smart decision for my family by going with Vivint. So far, I have been very pleased with the company and the equipment that I went with. Thank you for keeping our family safe!

I love the system but had a few problems with installation. It took about a week to fix my doorbell camera after the first tech accidentally cut my wires. Now that it's up and running I love it. It also saves you money with your homeowners insurance.

I have a business and I wanted to keep an eye on it when I’m not there. I bought a package from Vivint that included the cameras and the alarm. The initial sales representative was very courteous and nice. Moreover, he and the installers did a good job. I am satisfied with their service.

My mom was really interested in Vivint when we saw it. We talked to the guy at the store. He was very friendly and even used his experiences with it. He said he owns it as well and he loves it. My mom really liked it so I bought the system for her. The package we got has the whole camera doorbell, a door lock, and the back-camera features. We needed them as my grandmother lives with us. My mom has to make sure she has a clear mind and to make sure that my grandmother is okay whenever she goes to work. My grandmother is alone and no one watches her for a couple of hours. Although, I've had a lot of problems with the system lately. Sometimes, the internet goes down and it won't record anything and it doesn't even tell me when someone's at my door. I’ve reached out to Vivint and they fixed it but something will go wrong again even though I tried to do it myself at first to set it how they taught me and still nothing.

I got the doorbell, fire detection, a lock on the back door with the combination, and glass breakage from Vivint and so far, it’s good although I’m still getting used to it. The installation went well and smoothly. I recommended Vivint to one of my friends and he's thinking about it. He wanted to know exactly what I had and how it worked and we went over the whole thing, just like a salesman.

Vivint came to the neighborhood and they were going through the neighborhood when I signed up. I wanted more modern technology and I like the options they offered. I have the package where I have all the remote access to the house from my phone that I can set my alarm and lock the keypad door. The installation team was very professional and very efficient. I've had this for a year and a half and it was all pleasant. Their response was immediate and everything was good. I am very pleased and I recommend Vivint whenever anybody's looking at my security systems. I’d tell friends all the positive things that I like about it.

We're satisfied with Vivint's service. The service package we got includes thermostat and the fire and smoke alarms features. I’ve had a good interaction with their sales rep and the installation team that came was also fine.

We are very happy with the product and the person who installed was great very knowledgeable and made everything very easy to undetstand. Have already recommended this to friends and family. Am hoping to get my 60.0 discount in the near future. My son recommended Vivint to me.

A Vivint dude came to my house and for the safety of my house I got the doorbell camera, three other cameras, glass breakage detector, smoke detector and motion detector. I love the system. Before I had a bunch of problems with it but it wasn’t Vivint’s fault. They went out of their way to try to help me. They gave me some boosters and came out to look at the system about three times. Until finally I just called my internet providers and changed services to Cox. And once I changed my internet service from CenturyLink to Cox the Vivint system was great. Vivint is a great peace of mind.

I liked the price of Vivint but they have much more room for improvement. I have six systems for different properties and all six of them are under my phone number. When I get a call from Vivint, I don’t know which property they are talking about. I also have different passwords and it’s hard to make my password the same for most of them. I have a property in Detroit as well as some in Merlin. I tell their reps to pull up my phone number and everything should come up. But it doesn’t as it’s not linked. Every month, I have to explain the same thing over and over again.

We had a different company and then Vivint bought them out. We have the windows and doors sensors, and an inside alarm. We've always had an alarm system in our house ever since we've been married. We get insurance savings from it too because they give you a substantial cut. The sales reps came by and updated us a couple of times, and they were nice and very efficient. The installers were really nice too and they were well identified when we open our front door. They weren't here that long and they were very efficient in what they came to do. They updated the monitor and they showed us all the new stuff. The service has been really great and we never had any desire to switch.

A Vivint salesperson was in my area and he was very presentable. He told us about everything and wasn’t pushing us, but I was convinced after his presentation and got a package from them. We had our security system already so I got my alarm and the fire. We didn’t have the glass break thingy when we first had to choose and I didn't even know that it existed, but that was good. We have an alarm system in the process but we changed it to Vivint. During the installation, the team who came was very good. The salesperson came too and he waited until the installation team got here. So far, Vivint gives excellent protection and our experience with them was very good.

One of my co-workers before is Vivint’s client. I got a package as well and I’m satisfied with the features but, right now, not so much with the actual product. Originally, I am completely upset that I was totally lied to about the contract. It says 60 months on the contract, we had a discussion, I said I did not want to sign the contract for 60 months because I can pay my car off in less than five years. So we discussed the three-year contract and the rep said that was not a problem, but then it's the five-year contract. Now it's been three years and almost everything I have is going bad. They told me that everything had a lifetime warranty on it. I was never going to have to worry about like battery replacements because if there was ever a battery that needed to be replaced, I'd just call them up and they would send it out to me.

I liked some of Vivint's features as well as their price. I've been with them for three months and so far, I like it. The installation went well. They were super nice and fast. However, I didn't really understand that they were going to drill a huge hole through my wall. One of the door sensors fell off though and I had to put that back on, but I haven't had any other issues.

We have a big house and I want to be able to leave my teenagers home and know that they are safe if I want to take a trip. I got a camera, glass break sensors, doorbell, and an extra modem from Vivint. The manager and the other worker were really nice and very professional. But the techs didn’t come prepared when they did the original installation and it took over a month because even though we had everything on the list from what I originally signed up, they didn’t have the supplies when they came to do it.

My husband's a prosecutor to the County and he was in the middle of the case. We have a doorbell camera, extra internal camera, sensors on doors, fire alarm, and the glass break from Vivint. The rep had a good level of knowledge of the products and what they offered. The installation team was quick and looked like they knew what they were doing. I've had instances when I'm out of town and someone asked if they could stay at our house. It's nice to see when they were coming and going, so it's good. I'm very satisfied with their service and I'm in the process of putting it into my business. If my friends need an alarm system, I will say that Vivint is everything they need.

When the Vivint reps were doing a promotion, the rep we talked to was well-informed and everything worked out to be the way he said. The installation was fine too. They came in, did quickly and explained everything to us so the follow up was very good too. My experience with Vivint has been fine. I'm going through some camera troubles right now but I'd just have to call and see what's going on with that. The cameras aren’t working and they sent a replacement camera so I'd have to try and hook that up and see.

We have Vivint's door sensor, window sensor, one camera inside the house, and then three outside. The installation went great. The installer was really helpful with installing the childproof feature. We have three kids and when they go outside, I want to keep an eye on them. However, I wish we don’t have to keep resetting the sensor. The Sky panel turns off the camera at certain areas, so we would have to reboot all the time, and then it works. But out of nowhere, it shuts off the camera. Another thing would be getting the cameras clear, especially if it’s seven o’clock. There has been a burglary in the neighborhood, which we recently had one too in my own house. But we weren’t able to catch them because the camera didn’t clearly catch the license plate or the lady’s clear face. Other than that, I have recommended the system to a couple of my friends and they’ve already gotten it too.

I am satisfied with the service, but total dissatisfied with the salesman. The salesman was Seth **. He lied about everything, from start to finish. If I would have found out about the lies in time, I would have cancelled everything. I have already called and complained about his lies, but I don't see where anything was done. Lots of neighbors complained about his attitude as well.

We are happy so far hoping that when we have a problem we will have a prompt response from Vivint. I am a businessman and I believe you have to protect your assets. We are trusting this company even when we do not know very much about it. Hopefully we are in good hands.

Our Vivint home security system has been nothing but PROBLEMS! As I sit to write this review, our system is currently 28 days old. Since having it installed, cameras constantly go offline, doorbell doesn't detect visitors at the front door, videos clips don't record so that you can review them later. I have had 3 techs in my house, had the doorbell replaced twice already, spent countless hours on the phone being shuffled from one rep to the other. Finally last night we had enough of the system after finding out there was someone in our backyard with their dog while we were at work. We did not learn of this through the security system we pay for but rather two neighbors that noticed someone HOP our fence. When we called Vivint once again they had no interest in hearing about the matter and the rep on the phone told me that they do not guarantee their equipment!!!

I was at Best Buy to buy security cameras and Vivint had some guy there who explained everything to me. I liked it. So, I moved forward and got a system from Vivint. I have the door lock and some cameras included in the service package. The quality of the camera could be a lot better and a few things could be tweaked as far as the settings go with cameras like opening up or notifications. I had a professional installer and he did a decent job. He could have done things a little cleaner, but everything was done okay and I'm satisfied with it. I only had one small issue where things went down, but I just rebooted the system and it's been working fine since then. I had a few alerts where they called and when my alarm goes off, they would respond right away. It's a good service, and I've had a good experience with them.

I’m very disappointed in Vivint. Ever since I got it, I've been working to get it fixed. I’ve had Vivint now for about six months and I called them several times. The cameras pixelate sometimes and it's not clear. I call Vivint all the time to come and fix it and they try to do stuff over the phone. They keep telling me to reboot it but it doesn’t fix anything. It’d work for a little bit then it’d stop working. It won’t load anything into my Vivint Drive so I can’t save anything.

My Vivint system has been installed but the service is down since the house is under construction. The technicians have to come back out to redo the error. I haven’t used the service but my interaction with their sales rep, as well as with their installation team, was okay.

I was doing some work in the house when a Vivint representative came. He was in the neighborhood and stopped by the house while I was outside. My wife wanted a security system and so we decided to try it out because a bunch of my neighbors already had it. Their sales representative was personable and he was very knowledgeable about the product. He walked me down on what they do, how much everything cost, and what system would work best for me. I got the Nest thermostat, the doorbell camera, the motion detector, the glass window break detector, the smoke detector, as well as the Carbon Monoxide detector. I probably got everything except for the Amazon Alexa System because I already have one.

It took 7 hours to install a very simple setup. Lot of problems with the pad. Unfortunately the installer who was very personable but not too good at troubleshooting. There has been a lot of confusion with actually getting a time to show up. I heard 3 different times that changed. The installer was put on hold. Sometimes as much as 45 minutes. Now that it is finally complete I am satisfied with the product. Easy to use and understand. So far so good. When I call the company I always get someone new so sometimes have to constantly start over again. Other than this the people that answer are informative but what ones says the next one doesn't seem to know about it.

I have had this service for less than a year. I have had many problems with my cameras and customer "service" gives me instructions to fix the cameras myself. I think the company that got paid and trained should handle that. I am being charged double the advertised price and they won't adjust my bills. (I also had no idea I agreed to 5 years with them. I would never tell a company that I haven't tried before that I will contract for 5 years.) Now my system doesn't work and they want to charge me to have someone come out and take a look at the equipment. So I am locked to almost $4,300 in service fees, after paying a lot in equipment and set up and have no home security cameras. It's SECURITY! Are you kidding me??

A Vivint salesperson came to our door and he was really nice and very helpful. About three months ago–two months before Christmas, I had some issues with the system, and something was wrong with my doorbell camera so I called him, and he told me what he would do and what he could do to fix it, and if that didn’t work, to go ahead and call their office, which I did. But then I kept getting a runaround.

A few of my friends have Vivint and I even told my daughter to get one as well. So, I also chose Vivint for my security system. Their representatives treated me great. And the technicians were great and installation went great too. My experience with Vivint was pretty good but the only thing that I didn't like was they didn’t tell me ahead of time that I needed to get everything on the first visit. Because if we wanted to add something else, that would cost way too expensive as opposed to having it up front where it wouldn’t cost that much.

The two young sales reps were really nice and very knowledgeable. They stayed with me for a long time and we went through everything. The installer came the same day and did a real good job. It's a real good service but my one complaint with Vivint is the cost of the equipment. We couldn't afford everything. So mostly, we wanted to make sure that we were safe from break-ins. We have a doorbell with the camera, windows glass breakage and smoke alarm. We also got the outside camera that picks up everybody that comes toward the door or around the house. Plus we got the connection to our smartphones and we like that feature.

The technician was very knowledgeable and personable. I love my doorbell camera. The cameras installed are better quality than what I had before. I have recommended Vivint to my friends and family. I think the product is priced very affordably.

I absolutely love my new security system. I love how I am comfortable inside and away from my home at all times. So convenient to use via smartphone app and overall just the best investment for myself and my husband. Thanks.

Our home security, Vivint, has been very good for us since we've had it. We can check it from any place. Whenever it goes off, they call us immediately. So, I've had a very good experience with them. Vivint’s team has been back several times to fix problems and they’ve always been here timely. And the people I spoke to treated me good and even answered all questions properly.

We pretty much went along with what Vivint recommended and I'm very pleased with them. We selected the home with six door sensors and each room had the glass break. We had two cameras inside and the thermostat and everything that we had worked to our satisfaction. If there was a problem, they correct it too. They even corrected when we bought a new air-conditioning heating unit that the air-conditioning people could not get it to work with the thermostat properly. The representative that we reached with Vivint walked me through the step by step with the thermostat to reset it so that it did work properly. I was absolutely amazed that they could do that over the phone. The sales representative was fantastic and the installation team was very cooperative. We're thrilled to death with Vivint. I would always recommend them. They may be a little more expensive but you get what you pay for.

To be fair you must understand that at my age, I have seen it all, but this was different. I got a call from your watchdog less than 24 hours after my system was installed. According to the call I had a low battery. Really? It seemed to work fine the day before. Then the most aggravating aspect was that the installer left saw dust everywhere he drilled. I asked about it and he said that wasn't his job. I have never had any kind of installation or service in any of the places I have ever lived that left the scraps on my floor... not the phone people, carpet installers, not washer and dryer installers, not the painters, not anyone ever who has refused to to suck up the saw dust from several locations in my brand new home. Plus he didn't arrive with a vehicle marked as an identifying feature and no ID. I was hesitant to even let him in except that I initiated the call.

I love what I have, but we are still waiting for a camera and the new thermostats to regulate our heat better. We were told it would be about a week and it has almost been a month. The system is very easy to use and I love that you can see who is at your door before you answer.

In the beginning, I felt right with Vivint, but later on, I didn't like it. They went door by door and talked me into getting this and that. I then ended up paying more than what they threw at me. The young guy said that it was going to cost me $45 for less than 36 months, however it turned out to be more than 40 months. I got the package with the smart lock and they gave me one camera.

Called today since my panel was black. Unable to secure my home or turn on my heater on even though we are freezing in Houston tonight. Vivint is not real worried about me or my 2 small children in our 22 degree home. Just got the call. A technician wasn’t coming tomorrow. Another night without heat. Unbelievable.

I love my Vivint security system! The camera pics are clear and I love that I can replay clips! Installation was a breeze and setting up users and passcodes was easy! I wish I had this system a lot sooner!

Vivint has good equipment and customer service. We got their indoor, outdoor, and doorbell cameras, a glass-break sensor, motion sensors upstairs and downstairs, and sensors on all the doors. Their salesman offered the same price for better equipment, which we liked, and better, more updated service. He was nice and professional. The techs who did the installation were also great. They really worked hard and did everything they could to help.

Like the product, did not like the sales rep and his lack of availability to answer questions concerning my account. As a result a cancellation order has been mailed.Upon initial consultation I explained to the sales rep my concerns, I've tried to reach out to him on several occasions with no satisfactory response. To this point it seems he was more interested in selling me the product than addressing my concerns.

I did not like the lack of information with the sales guy over the phone. I did very much appreciate the information given by the guy that installed everything. The installation guy really helped me understand the pricing and what would be expected of me and terms of the contract. The guy over the phone who scheduled the installation did not give me any information and it seemed like he would have sold me everything and anything. If it was necessity or not. I would suggest that there be given more information over the phone to determine exactly what might be needed and how the terms of the contract would work. Knowing this might leave people less irritated and more informed about the length of the contract needed.

We have had Vivint for over two years now, the first year was great (besides them installing gold locks when we asked for bronze, which in two years of complaints, they have still not been out to switch). No problems, whatsoever. But then we started having issues, cameras were going down and we were unable to watch live stream (if they were even functioning at all). The keypads are constantly going in and out of service. When we did receive tech support it showed our camera had a problem, they sent us a new camera...which stopped working within weeks. Regardless of how many times I call, I receive no service techs.

The salesperson that I spoke with on the phone, Audrey **, was phenomenal. The first service tech, Vonzavious **), that came out made several errors that had to be corrected. He left about three extra feet of cord under my sofa. The doorbell to the outlet wire was not stapled to the baseboard. He did not fill any of the holes he drilled, leaving a nickel sized hole in my siding and another hole at the doorbell. The backyard camera was sideways and effectively worthless. I attempted to adjust the camera myself, but it was impossible due to the way it was installed. The cord from the backyard camera was loose, sloppy, and extended approximately 15 ft. He attempted to sweep up the drywall from the panel install with my personal equipment and did a lackluster job. He did not attempt to clean up the drywall from the backyard camera wire coming in. He requested that I throw away all of his trash. No yard sign or window cling was given.

Yet again Vivint dispatches emergency services when they know they are not needed. This is probably the third time this has happened if not the fourth in the two years that we have been with Vivint. I had put dinner in the oven and left home leaving my adult son at home. I'd only been gone a few minutes when he called me on his cell to tell me that the oven was smoking. I told him to turn the oven off (it was burnt on food smoking), turn on the fan and open the windows. I told him how to turn off the smoke alarm and to wait by the panel because Vivint will be calling through and he needed to give his name, verbal password and tell them it is a false alarm otherwise they'll dispatch the emergency services. I heard the fire alarm go off, he disarm it and then the panel beep and listened while he talked to Vivint and told them it was a false alarm.

Have been trying to activate my alarm system for three weeks! The equipment was already installed in the home I purchased and this is the only reason for choosing this company. Our first two appointments nobody showed up & no one even bothered to call. They expressed the activation panel team was out sick for each day, for two days. Then I began to get emails with short notices that workers were heading to my house. Just like before; nobody showed up! The caller hold time is greater than 45min, and then they have to place customers on hold again to speak with the activation panel team in another area. Since this team has a limited staff, try imagining that hold time. Everyone of their agents claimed to be a supervisor so escalating the call is a joke. At this point I would rather have agents that speak limited English because this so called customer service is a joke! Would rate this company a negative 10 if the system would let me.

I love the security and easy of use. However since my system has been installed I have lost use of my ring doorbell and my Amazon fire sticks. Cannot get them working even though they say they are connected.

The stuff that came with Vivint's package like the door opener and the access from my phone to set up the alarm was what sold me on it. Their customer service was awesome and great too. I'm very satisfied with my experience and I feel much better now having a security system. However, decreasing their monthly rate would be the only thing that would make me happier. But so far, they’ve worked with us and I had an excellent experience, overall.

My daughter was involved with a company and Vivint was one of the products that they had and so we signed up primarily because it would help out my daughter. The installer was very professional and explained everything to us. The installation was not like the old days of running wires. It was all straightforward, and he was in and out in two hours. He showed us how to use everything once it was installed and when he left, we knew how to use everything. But if we had to do it all over again, I would not be putting in a motion sensor since we never use that. We have two dogs and it would not be safe to have them walking around and kicking off the alarm then we’d wake up every night. But it's not anybody’s fault. It was our decision.

I saw Vivint on Undercover Boss and I would recommend them, too. I got their home security system with the cameras, doorbell, and door lock. The installer did a really good job. Everything works well and it is good for me.

I am homeowner and I don't live there so, I've ordered Vivint about 2 years ago, they didn't come for installation several time and have wasted my time at that time. Well, when they installed they broke my central a/c and heating system and they couldn't fix it. Vivint let me fix with private company and they would reimburse the money and I fix air conditioner only at that time because it was very hot summer. After that Vivint never worked and have called them to fix so many times and they just transfer the phone here and there and I wasted my time.

We purchased our Vivint system in May of 2016. Included was an outdoor camera that we are supposed to be able to review clips or even an entire length of video feed. That worked up until around August of 2017. For some reason we can only look at the live feed now. I understand that things break down, however, I've made at least two calls and gone through an hour long trouble-shooting chat session and the problem has not been fixed. Frankly, for the amount I am spending per month, I am very disappointed with their support. Based on my experience, I would forgo the Vivint "experience" and do my own system.

Vivint's reps were great and very professional. They knew their product and exactly what they were doing. And when I asked them questions, they would answer to my satisfaction. We selected the product because we felt that it would do what it said it was going to do, block out the sun and keep the heat and air in. So far, so good. But the batteries gave out on the back lock and I just don't like it. Also, I would like for someone to come out and redirect me on exactly how to work the system. They showed me and my husband during installation but I was busy trying to do other things where I didn’t get it all as far as how to activate it.

My wife through a business group had met a fellow that worked for Vivint, and so when we had some problems with our old system, we were looking in other options and they came out, talked to us and had a good option, so we went with it. Generally, I'm satisfied with their system. We have had a little trouble a couple times with it but it got resolved. The people I’ve talked to on the phone were helpful and the service people have always done a good job. I tried to set the alarm when they were doing an update which they didn’t notify us about, and it looked like the unit was broken. It locked up and I had to go through an elaborate shutdown and then reprogram after that. I wouldn’t want to do that again. So far, it has been a good experience and I would tell other people that Vivint is an option to look at.

The service I had previously was available through the phone and it did what I needed it to do but Vivint’s service was a bit cheaper and I like their online service. Vivint’s sales reps were very professional and any time I had a question they were able to answer it. The original installation went as expected and the guy got it taken care of. Also Vivint’s service was prompt. I had one system issue and they got out and repaired it quickly for me.

Summary of Events: Original (3rd party) installer came and was missing several hardware items from what I ordered. A second visit was set up a week later with same installer to finish work. 2nd installation day the installer could not get my existing glass break sensors to work and said a more experienced tech would need to come out. Also, the tech failed to install 2 wall touchpad and a fire detector. Over the week period my cameras had mostly not been working, consistently dropping off line. I was told my internet upload speed needed to be improved. So, I upgraded my internet accordingly and am now getting 30 MBPS upload vice the 6 MBPS I was previously getting. This did not fix my camera issues. All cameras still consistently drop off line and occasionally come back. The tech was very much in a rush to leave and did not receive any explanation on the system. Also, he forgot to install 2 of 3 touchpad.

Vivint's service has been great. I’m able to use my system through the mobile app and I get updates on my phone when I’m away from home like if something’s been opened there. I also get a lot of alerts with the battery sign. It seems like they’re not connecting, but I got to use this because I've had it for a while now. I've also had to replace batteries on all of my sensors recently. All in all, I'm very happy with my experience.

We have an unattached garage so we've got quite a long walk from the house into the garage. When I set the alarm I'm always afraid that we're going to get caught and the alarm will go off before we get back out there so we've had to use our front door because it's closer. My husband drives around to the front and picks me up after I set the alarm. Maybe we should have the alarm set for a longer time. But the system is easy to use and the girl that installed it was really good and we would recommend Vivint.

I talked to a lady over the phone stating that I only free after 7.30 pm every day for technician to come and check at my business. She said that the technician free until 8 pm but why can’t he come at 7.30 pm? And she keeps arguing with me and such... We are having a service with Vivint over 22 months now and have never call them and yeah the first time calling them bam! Bad experience. The representative refused to work things out with us. There are so many company that we can seriously use and have a better customer service. I don’t think I want to recommend Vivint to my others business friends anymore after this terrible conversation with Vivint customer service.

Our system went down in July 2017. We tried to get technician out. Every technician that scheduled cancelled or did not show. We stopped trying out of hassle; we couldn't get a response. We received calls multiple times when we stopped paying, were transferred to the service department and the call would either disconnect or the line would ring with no end. Finally, 6 months later I was able to get through to the customer loyalty department. I was told a technician would come out next day and to call when he had completed the job and they would issue a "downtime bill credit." Technician showed, he did a good job, said first technician installed improperly and he rewired things.

I am about to lose everything because of a dramatic change in our financial situation. I called and explained my situation and tried to cancel or see what my other options were. THERE ARE NO OPTIONS!! YOU HAVE TO PAY IN FULL OR HAVE SOMEONE TAKE OVER THE ACCOUNT. I would be worse than Vivint if I convinced someone else to use them.

The technician was very pleasant and walked me through everything. I am very pleased with the installation, the system and everything in a nutshell. I am really enjoying the system and would recommend to anyone and have told my friends all about it. The best system of this time.

Bought a home. Had system installed the day I received keys, paid in full including 13 additional window sensors, all stopped working within a few hours. Couldn't get help until I said cancel, 10 days before a tech came back put in new system less than 12 hours not working, alarm went off, no one home. Sheriff dispatched, got home 11 pm. Called. Spent 45 minutes on phone. Tech had me take apart panel twice. Not resolved tamper screen stayed and sensors not active, requested tech again for cancellation/removal, he came to "fix", called customer loyalty and got removed on 1/10/18. Confirmed full refund $864 and still waiting for refund and email!

Purchased Vivint approx. 3 months ago. Camera's offline. Trouble every week sometimes daily with cameras going offline. Techs from Vivint have been at my house at least over 12 times to fix problem. A tech was here 1/9/2018. I thought he fixed it but 3 hours later offline again. Another tech is coming here on Tuesday Jan. 16th 2018 again for same problem. If at that time he cannot solve the problem, then I want the Vivint system removed and my money back! Fair enough!

I use Vivint for safety precautions and I'd recommend them. I got their service package that includes the glass break, door opening sensors, the cameras, and the doorbell. The sales representative was really nice and the installer did great. The service has been good so far, but sometimes the camera is offline then comes back on. Other than that, it's neat to be able to look inside my home when I'm not there.

I've been a Vivint customer for five years. I like their mobile app where you can check on things from the phone, unlock doors, turn off alarms, and all that. The sales reps have been great as well and installation went well.

We’ve had a couple of other home security companies, but we like Vivint the best due to its smart features. We like the idea that it’s satellite and that nobody can cut off the service. Their sales reps have always been good and we've been very happy with the installation. We lock it up when we leave and my husband has the phone so he can unlock it just as we arrive. Sometimes, we’ve opened the door before we took it off, which we shouldn’t have, but they were right on the job and called immediately. Vivint's system makes us feel safe and that the house is in good hands when we leave. They’ve always called us if the alarm goes off. Overall, our experience with them was excellent.

Faulty garage door sensors caused several false alarms with Police and fines for calls. Vivint’s response was that false alarms are not their responsibility. Spent a lot of time on phone hoping for compensation, but to no avail... Poor customer service!!!

I tried ADT for 3 days before Vivint. ADT has promised me so many things before signing up and all of them turned to be a lie once they installed the equipment. Then, I approached Vivint. The trade was fair and transparent. So far, the service has been great.

Well my experience was good after having been cancelled 2 times. The tech person was a bit arrogant to a friend who was only trying to help me make the right decision about what I want as far as cameras but overall the rest was a great experience.

After much headache in my dealings with Vivint and finding that negative reviews for Vivint were being hidden through website strategies, I decided to provide our experience. Without further ado, since purchasing the system in June 2017 we have had nothing but problems. If you are thinking of getting this system, BEWARE!!! We purchased most of what they offered as I wanted to ensure complete monitoring and safety of my home and family. This included the items to include a carbon monoxide monitor, smoke alarm monitor, door and window sensors, and glass break sensor and installed the phone app to monitor remotely. Immediately, we noticed a problem with the front doorbell camera. When the system would alert us (via the phone app) after someone had rang the Vivint doorbell camera, the alert on the app would pop-up but the app wouldn’t open to the screen to see who was at the front door.

The whole process of initiating our alarm sysem took a month, the update of the software took 50 min and by the end of it the technician left for home without telling me that he left. Firstly they did not tell that the appointment was messaging, that took longer because of the typing. They then called me and told that a tech would have to come to my home and we made an appointment, 5 min later they called back and cancelled... They then said we need an appointment to complete the install which I was stood up!! I then called them for another appointment after Christmas and we finally completed the activation.

I got the camera and sensor from Vivint for security, and so far, the video quality and service are good. However, we had an awful experience once the first guy installed the system. They didn’t put all the equipment that was needed and the cameras weren’t working, so Vivint had to send representatives two or three times to redo everything and get the issue corrected. Nonetheless, my overall experience has been good.

From what I saw online I really liked all the stuff that Vivint offered and there were good reviews too. So far I'm loving it. I got their security cameras and little alarms on every window. I’m young and I live alone so it’s really nice to have that peace of mind that I will know immediately if there’s something going on at my house while I’m gone. I also like the fact that I can set other people up through the Vivint app to where they can unlock or lock my house. I’m super satisfied with it. Plus the installer was fantastic, very personable and really easy to talk with. He also offered to help anytime that I had an issue. He gave me his personal phone number and he seemed super knowledgeable about what he was doing. I have recommended them to someone on Facebook the other day.

The Vivint product is terrific. They were able to integrate with the hardwired system that was existing in my home which made installation easy and all of my windows and doors are covered. Being able to use my Google Home and Nest with Vivint is also a big plus. I will be adding additional connected products in the future such as lighting and another door lock.

I was excited about getting this system but unfortunately it hasn’t worked once, not even on install day. I always have cameras down or a thermostat dropping or the sky panel screen locking up. I have had 4 techs out since install day which was 12/23/17 plus a 45 min call with Vivint. It’s frustrating have different techs come out each time so you have to reexplain yourself. Then some don’t seem like they want to put in effort to truly resolve because it would be too time consuming to replace the panel etc... (They get paid by jobs completed.)

I have attempted to find a resolution with Vivint for over a year following a frightening experience with my son during an alarm. In December of 2016, while I was out of town, I received a call in the early morning - between 430-500am notifying me of an alarm at my home and no answer over the panel. Not knowing if the alarm was an actual emergency, I requested the Vivint rep to have the police respond as my 18 year old son was in the home. As she called for the police, I was able to make contact with my son. He was frightened and unsure if there was someone in the home. I told him to stay in the house and to stay safe. The Vivint rep then called me back to inform me police were responding. I informed her I made contact with my son and informed him to stay in a safe place in the home, and wait for police to make contact with him.

Installer was professional and did a great job. We love the system and the easy phone application to check on our house. The initial set up phone call was very helpful with making the decision to install the system. All of my questions were answered by the person on the phone.

When I first had a security system installed, I was with a different company at that time. And when I wanted to have the alarm active with the paid response and everything set up, I did a little internet search to see who had the most current system alarm out there. At that time, Vivint had the most up-to-date tech that they were installing on their alarm systems. I called in and spoke with somebody over the phone and we scheduled the installation. I researched online and checked out Vivint's site so I already knew what I wanted and the expected amount to pay them. I have the main control pad at the door with the audio feature and then I have the door sensors on all my exterior doors and the garage door. And then I have a motion sensor in the front entry. Those were basically what I had with my old alarm system. We just replaced them with Vivint’s equipment. The system has been fine for what we’ve needed to be done.

A couple of people in the neighborhood had Vivint and they were satisfied, so I decided to take them on. I like all the features, but I had a problem with my system. I had a doorbell installed and they asked what they could offer me. I told them I needed a shed alarm put on and they had the jump sensor that relays the message. After they left with the alarm put in, my system didn't work right and I couldn't program my thermostat. I couldn't keep it on heat or cold and it was horrible. It took four visits of people coming here trying to fix the situation, but they did the wrong thing that it was so frustrating. There was a technician that instructs the other guys and I told him that they need a regional office in the area where people can go every four months and get trained on new things.

The Vivint rep was that came to my house was good, friendly and answered our questions. He had met my wife earlier the day so by the time I got home from work, my wife was gung-ho about the system. All of a sudden, the rep was at the door. Then, the installation team came 15 minutes later. They were fast and it was all done in short order. The doorbell camera, camera for the backyard, window breakage and smoke detectors were included in the service package that we purchased and the video quality of the cameras' good. The camera in the backyard picks up everything all the time.

Purchased entire home system prior to Christmas. Idea was to take over existing fire/security system with upgrades to cameras and doorbell. First install date was canceled last minute so day wasted at home. Second installation date the tech confirms hardware order. Found the device to integrate or take over my existing system is not on the order. Then found that they are not allowed to take over existing fire/smoke detectors. Their smoke heads are not on my equipment list and I would need 4. Then learned that they can not run wire for doorbell system as they just replace one that is there. I do not have wiring to my current doorbell. This was explained to the sales guys. I was promised these guys are the best and would be able to run a wire for this.

The Vivint security system is a very high technology system. The installation only took a couple of hours, the technician was very professional, he explained all of the features on the sky control panel. I have the app on my phone which is very convenient. Super easy to use.

We were overcharged for equipment that isn't needed, but was added without our knowledge. The invoice was not given to us until after the contract was signed. Also, the invoice was not handed to us at the time of signing. It was sent through email after installation. We told the salesman that our internet wasn't very strong, but the system was set up and we haven't been able to use it because the internet is not strong enough for the security system. We are now stuck paying for equipment that cant be used and an early cancellation fee for our old security system. We were told that installation would take no longer than 2 hours, but some of us ended up missing a family Christmas party because installation took almost six hours.

I like it. It help me to control the heat when they forget to turn it off... Also I like how I can speak thru the cameras... Camera is very clear... The zoom in and out... is a good feature as well... The motion detectors works good too. I'm satisfied with it.

Want to feel safe and secure in your home and while away? GET THIS SYSTEM. The entire staff are all wonderful people and you can fix anything that goes wrong. So easy with the excellent support staff even if it's your Wifi's fault. I love it.

Our contract with our other home security provider was expiring and we decided to go with a different provider and a friend told us about Vivint. Their sales representatives were very helpful and explained things very well. I got the basic package where I have the alarms. The installers came and they were very efficient and friendly. One of the sensors went off down in the basement, telling us the temperature was cold. We got a call from them within minutes when the alarm went off. They asked what was wrong. Everything’s been going well so far. I'm satisfied with the service.

We had a new development going behind our house and the Vivint sales rep said, "We can have this done within the hour." And sure enough, he called his guy and they were over there about 10 minutes later. Within an hour, I had signed up and had the whole system installed. It was really quick. The sales rep was a young kid, excellent and very personable. The service I’ve been getting has been excellent and I've been really pleased overall. I like the capability of being able to turn the alarm on and off with my phone, the garage door opener, and seeing the cameras.

I am writing in regards to my Mother's VIVINT system. She has had to endure eight days of the alarm going off. She has called several times and received no help. The tech was on vacation and there was no one filling in for him. He came by yesterday and stopped the alarm from going off. He is a good employee and has been the only help she has received from your company. My Mother is 94 years old and is legally blind. She cannot see to do anything with the panel. She cannot see to send you emails. This is not the first time she has had trouble with your system. After what she has gone through, she wants to be rid of VIVINT.

Great customer service; great staff who came out and installed equipment. One minor issue: I was not told by sales rep that I would purchase my equipment in one payment. Sales rep left out pertinent information regarding the length of contract if I chose to "finance" the equipment.

Install tech did good job of setting up and explaining system. Equipment works pretty much as advertised. The biggest problem is outside cameras continue to go offline for long periods of time and customer service said this was just something we have to live with. Since remote monitoring of property was primary reason for getting system this is a disappointment. Customer service response both by calling and by chat is slow with waits of over 15 minutes experienced.

Within 48 hours of having this system installed we began having multiple issues with our system. Our front door would randomly unlock itself (connected to alarm system) and therefore disarming system. We had to PAY an HVAC company on Christmas Day to repair our thermostat so that we could have heat, because the installer had ONLY setup our system for a/c (that week our lows were in the 20’s). We also had multiple other issues with the system. From 12/26/17 until 1/6/18 we relentlessly fought to get our system cancelled and the equipment removed, even though we had a 30 DAY CANCELLATION AGREEMENT!!

They came to our house pretending to have a “special deal” that “gives you the system for free” but really you end up paying thousands over the time of your contract. And if you have technical difficulties, the customer support is atrocious! They act like you are a complete moron! They will NOT come out to fix any of the hardware!!! This company is worthless. Do not waste your time or money. Do not fall for their scam!

I love Vivint and I have recommended them to friends. I like the console and that it was sold as they spoke through it. Plus I like that I could use it on my telephone. I also like the garage door opener, but we got a new garage door opener and it does not work with my Vivint.

I've been with Vivint for a year and a half now. Their sales reps were really friendly and knowledgeable. The installers treated us good, and they were friendly and helpful too. However, none of their features work most of the time. We have to call them all the time and then they'll make service calls to the house. The features will work for a few days, and then it will stop working again. I'm stuck on the five-year contract, so I can't get out of it. I would never recommend them.

We have a camera, automatic door locks, remote door locks, glass breakage features around and motion detectors from Vivint and so far, I'm happy with their services. For awhile I wasn't, but they’ve made good on everything they said they would. When there's something wrong and I'd get them to fix them, sometimes they charge one. They work out of a metroplex and are scattered out. One time, it took us three weeks to get it done so that was not really fast because there's just too few of them to go around. But they keep their word so I'm satisfied with them.

We were fine with the basic Vivint package, but when we upgraded in May, we've had a lot of problems with our system. The computer is always telling us it's offline and we were not that happy with it. Reporting it was complicated, but their representative seemed to be able to handle it. The control panel says everything was cleared and that our home is ready to arm. But normally, it'll have a message on here and it'll beep at me, saying that there's no connection. It's working today, so I’m not too worried. Plus, we get a discount and I really like that.

I’ve had Vivint for about 1 month now. The security is amazing. The alarm went off. It was a false alarm. I opened the door since I forgot it was on and they called immediately! All the devices I purchased work amazing great quality videos. The nest a/c controller is also amazing. I’m a very tech savvy person and I thought this was awesome! I have recommended Vivint smart home services to everyone I know!

We got all new equipment from Vivint installed in July and I'm pleased with it. Their sales reps answered all my questions and everything seemed upfront. We had a guy come out once for some adjustments of a motion detector. They were very responsive and every time I contacted support, it was a good experience. I like the ability to manage the system through our phones and I also like its portability. So far, it's going just as I hoped it would.

Vivint's doorbell cam got me and also, I can click on my at any time. The sales rep was fantastic and went above and beyond the call. We just bought a home and then Harvey hit. We were not going to be able to take on any debt because we were going to have temporary repairs to be made whole. I was in the pit due to the price, but he and his boss worked with us to where it would be possible for us to have it. The installers were from out of state and they were fantastic. I respect somebody who's willing to step outside of their comfort zone to make it happen for their family. Also, they were extremely courteous, professional, and knowledgeable individuals. Getting Vivint was one of the best decisions I've made and we've been loving it ever since we got our security system. I would highly recommend people to get them.

Vivint is the WORST company! They have the worst service I have ever dealt with - provided you can even reach someone. I have repetitively emailed, called, submitted website forms etc trying to get vivint to STOP emailing me. They will not stop.

I was sold on products that Vivint doesn’t even carry anymore. Once technician installed products the batteries went dead 3-4 times with two weeks on two of my door locks. Technician did not have a repeater with him and missed three scheduled appointments to come back and try to repair the product. I still have never received all of the products delivered and no one has returned my emails or can give me a timeline.

It started out rocky. But ended up being a good experience from Installation to checking on my account. I have had a good experience. I was called when thought to be something going on at my home. When I needed information or adjustments I have had no problems.

There was a group of guys coming around through the neighborhood selling the system and setting up installations, and even before that, my sister was already using Vivint's system. The sales reps were good, but I could tell that the installation people were really in a hurry to get going and to go back home. They weren’t from here. They were doing the camera and doorbell installation really fast and my transformer was there on the top, so they said they'll set it up in the attic. They said all I had to do was connect the wires when I got that fixed, but it didn’t work. I had to get my son in law to take care of hooking it up and figuring it out. The system was not ringing and we finally figured out that the wires on there were backward. The installers hooked up the door inside my garage for storage, which I don’t even go in and out of.

This house got broken into twice so I got a basic security service. Vivint is a pretty decent company and I've been using them for more than a couple of years. When I lost my key fob, which I eventually found, they came out and gave me two new ones. The only thing I don’t understand is why they won’t come out and service. They don’t want to take care of their equipment and they want you to do it instead. If you have to have something replaced or if you upgrade something, they want you to do it even if you don’t know how to install such stuff. I had a bad sensor on a backdoor and they wanted to send it out and have me install it. But a guy came out here to install it and he was here for about an hour.

Five years ago, a Vivint salesman came by the door and he was really nice and knowledgeable. He said I could put everything on a cellphone system instead of the home phone system. I thought that was great that I could move it all off my home phone system so nobody could cut any wires up outside and everything will be wireless. One of the techs, Mark, came over and installed the cameras that see at night, a doorbell camera, and different control panels. I’ve also upgraded the system since then.

I have the basic security package from Vivint, with the cameras being the main thing we got the alarm for. One of the sales rep I spoke to kept repeating the same thing over and if it wasn’t for the other guy, I would’ve have cancelled on them and just paid the cancellation fee. But they have great service overall.

We had been thinking about a security system and had heard Vivint’s name because my son-in-law's parents have them but I didn’t really know much about any of it. When Vivint reps were in the neighborhood, they came to our door and introduced themselves and then, we went with them. We've had Vivint for a few years now and we like it. We have the lifeline in five or six different locations. I'm on a wheelchair and disabled so we got that just in case my husband is outside. The installation of the system was very easy and was done on the same day. One guy was ahead of the installer and then about an hour later, the installer came right behind him and put it in.

Vivint expects you to pay without the service. I am moving for my job. All other companies have cancelled their services with no issue (AT&T, DirecTV, etc). Vivint wants me to complete the contract with no way to use their services. They tell me the only way to get out of contract is to sell to the next homeowner? The account rep was nice but the company's policies are terrible. DO NOT DO BUSINESS WITH THIS COMPANY!!!

I STILL can not unlock the door from the keypad after FOUR trips. Very very frustrating. If I have this many problems when it is new, how problematic is this system going to be when it is one or two years old. I am not sure what the best action for me to take at this point.

They have the worst customer service EVER. They suckered us in with the $99.00 install promise yet we ended up paying $1400.00 total for the install. They've double billed us and refused to let us out of our contract (which we didn't know about until installation day) which they've birched in more ways than one. Our system was mis-installed and always says my window in open when it's closed and closed when it's open. This is a HORRIBLE company. Save your money and your time.

We have had to take off 3 times and I have been on the phone for over an hour and our system still has issues. The 2nd tech that came out to complete and fix what the 1st tech did said she could not take a camera. She did not install at our request. She said we had to call and schedule for them to pick up. I was told you all will not deduct camera cost from my bill until it is picked. This will require us to take more time from work to be home for the pick up. I called to express my dissatisfaction with your service and pick up camera. I was told a work order was set up for some to call and come out to pick up a camera on January 2, 2018. We told them we would be home all day. I called and December 31 and Jan 1, 2018 to confirm. On Dec 31 was told no one working, call back on Jan 1, 2018. As of Jan 5, 2018 no one has called or come out to pick up camera or fix our problems

Vivint alarm system - The sales person did my contract for 42 months but in the contract that they have it says 60 months. When I look at their contract online they change it to 60 months when on my contract it clearly says 42 months. I was not aware of this until I contact them to cancel my alarm thinking I was out of contract already and also emailing the copy I have to them. The first time I call to cancel the representative made me aware of this but I send copy of the contract I had and after talking to a supervisor he assure me they were wrong and my contract was over. I send cancellation notice and it seem the process was over, but after a month they charge me again so I called to see what was going on and ever since then they just tell me my contract is not over is for 60 months and there is nothing I can do if I want to cancel before.

This system has not worked since it was installed months ago. The cameras are useless as is the app where the video clips do not load and they do not stay current. We have had 4 technicians already come and customer service cannot answer the question of why I should be paying for equipment that has not worked since installation. Once again customer service insists a technician come out (and we wait another week) and meanwhile the equipment is still not working and they are still charging me. I do not recommend this service.

My in-law had Vivint and I saw how it works. The rep I had was the same representative that sold my in-law her system, so he was friendly and he knew what he was doing. I got the doorbell, the main camera, the glass sensors and the door sensor. The doorbell camera is not perfect quality like HD, but you can see the face which is good to know. The installers showed me how to download the app, synced the email address and set up my cameras. They broke everything down perfectly. It's the best home security system.

We were going on vacation and I was leaving my 18-year-old son alone at the time. We got a decent size house with him being there by himself which might be a little scary and intimidating for him so I thought of getting Vivint. We decided to walk into Best Buy and the rep told me about it which sounded good. When I went back the second time, they told me something and when it was installed, the guy told me something even more different. They told me that it had its own internet system, which was not true. It had to go through mine. The first guy said it worked with AT&T system that goes separately. But then the second guy said it doesn’t do that. But by that time, we were already committed to getting it.

I'm very satisfied with the service I have from Vivint. Their sales reps have all come up with very positive responses. They solved our problem and helped us when we needed it. Also, their escalation people were very professional and knowledgeable. They knew ahead of time what they had to do. We've added a few features over the years and so far, the system's doing very well and the response time's very good. We've had one recent experience where our brother-in-law opened the door. It alarmed and Vivint responded right away.

We had a Vivint rep who was good at first but he made some promises that were not fulfilled. We're not able to get a hold of him because we think he blocked our number. We have been trying to get our contract back to our contracted amount because our loan amount for our equipment is currently much higher than what we signed up for. And it's not like 20 bucks, it's a major difference. And we've been fighting since June to try and get that knocked out. I had been dealing with customer care for the longest time then I got directed to another department that said we would hear back from them in a week or two. But we have not heard a thing for two months so we are extremely aggravated at this point.

I have a service package from Vivint that includes a panel, two cameras, motion detectors, and something for the window. I also have the app on my phone, and it allows me to control things. I also like the ability to see what’s going through the phone. However, it goes out every once in a while. It would go out of service and say that the cameras are not linked. It happened a lot when we first got it. But they sent a tech out and they installed a routing over the runner. I haven’t had any issues since until recently, where it started to happen again. So, I had to call them about it yesterday, and they fixed it. Their representatives are always friendly and helpful every time I call, and they did a phenomenal job. I strongly recommend them.

I could almost fill out the tape recorder with my opinions on Vivint and it would be on the negative side of the attitude scale. I was on a 90 day trial period and they bought my first month. The installers were really nice and were explaining everything to us on what they were doing and setting up all the Wi-Fi stuff. One guy said that he was the manager, and one guy had come to help, and then he had to leave to do another ticket. They wired everything up. I had the keypad in the laundry room, and the Nest thermostat installed, and then the camera on the outside, and the lamp module or the motion sensor inside.

I really like this security alarm and cameras makes me leave my house happy that nothing bad is going to happen. Good service, happy with installation and great customer service. I really like how the panel tells me that if I leave a door open it tells me your garage door is open for example.

Install Tech came and did nothing for 3 hours because he could not handle the change over from ADT. Next Day different Tech showed up, but he was pulled off the job after only a couple of hours to install a different customer's system. He no showed, no called until Sunday at 06:30 AM, upsetting neighbor. System failed while we were 350 + miles for 8 days. Lots of apologies, sorry for inconvenience, etc. You decide.

I purchased this system 6 months ago. I have the full security system with 3 cameras. Since the system was installed, I had to have someone come out 7 times to try to fix it. The system will work for about 1 week then will stop working again. Which at that time, we schedule another appointment 3 weeks later to try to have it fixed which will be fixed for about 1 week and break again. I have spoken to multiple different managers here and the only thing they will do is either let me buy out of the contract for thousands of dollars or they can send someone out again and attempt to fix it. I have no problem paying for services that work but this service has not work since day one. I recommend anyone thinking of choosing Vivint runs away as fast as they can.

I had a lot of activity in and out of the house. Then, my daughter decided to move to Houston and I'm hardly home. I was starting to activate the other company that I had but a Vivint rep got me before doing it. I liked him and his presentation. However, I didn't realize at the time that they were going to do it right then and there. I was very impressed with the young people because I was talking to the rep inside my house trying to finalize when someone knocked on my door and it was the installer. They were here until almost 12:00 at night until they got the system up and running. They were really nice and they showed me how to use everything. I had three cameras and the doorbell camera installed and it has been fantastic. I really enjoyed it. The only thing I regret was not getting a camera for inside my house because there is a section there where I have some important papers and I would have liked to have a camera pointed in that area.

I got an alarm and a camera, fire alarms, smoke and CO detectors from Vivint. When they installed it, they tried to bait and switch me and gave me something different from the iPad-like interface that I asked for. I then got into an argument with their installer and I had to call a supervisor thrice. I didn’t feel good about what happened but everything worked out in the end.

Vivint was already in the house when I bought it and I have them for a little more than a year and a half now. I like the system and that I can do stuff from my phone remotely. I also like that the system is modular or it's easy to add and subtract the sensors. So far, my experience with Vivint has been what I would expect. The system works and it makes me feel safer in my home.

We had the Vivint alarm system about five years before and we got the cameras earlier this year. I have a camera on my front door and I have the night light on out there, but I don’t have much light at the back door. I like the doorbell but I wish the pictures from the cameras could be a little clearer at night. I like when someone rings the doorbell, my phone will ring and then I go to Vivint, and I could see them no matter where I am. I'm satisfied for what I have. However, I had a horrible experience during the installation. They had to come back out three or four times to adjust the cameras or show us how to use the product. I also had two different representatives who came out twice, and a third one came to fix and whatever he did was working ever since. Other than that, I would still tell friends that Vivint is a good service to have with the cameras and the protection for the home. One of my neighbors down the street got Vivint and he loves it.

I already had a security system but the features that Vivint offered was better. The one that I had was a wired system and Vivint offered a wireless one. They explained to me that if someone cut the wires, their system would still work. The installation team is wonderful. They're very helpful and they take their time. They try to explain and make sure that you understand how to use the system before they leave.

I was hung up on and transferred twice attempting to cancel.The third time finally connected to a supervisor. She tried a hard sales pitch offering the equipment at 1/2 price. When I insisted I did not want the service due to poor Customer Service she relented and said I'd receive a refund. My credit card was charged the same day instead of a refund. My bank is now involved!

I had a positive experience with Vivint's salesman that's why I ended up buying the service. He had a thorough knowledge of all the equipment and a good sales pitch. At that time, I didn't have anything and felt that I should at least have my windows and doors protected. I also have the motion detector feature included. I had two installation teams since I had the system when I lived in another place. And then when I moved, they came out and did the installation again.

We got Vivint four years ago. The installers were good and professional. I like the main unit and it does a lot of stuff like customizing things. It always works appropriately and it's also easier to use. On the other hand, I had mostly false alarms and they are a little more expensive, but better in quality. They are twice as much as the cheapest out there but the cheapest isn't always the best.

My house previously had a security system, so Vivint used some of the features in that. The door sensors were all there, but they added the window sensors. I got the main control and the front door automatic lock. The guy that did the installation knew what he was doing and went on about it in a timely manner. He got it done without a lot of hassle so he was obviously well-trained. My wife has Alzheimer’s and I liked the idea of security if she goes out the door, especially in the middle of the night. Every time the front door is opened, I'm alerted on my cellphone. And she has tried to get out twice and set off the alarm in the middle of the night, which was a real rude awakening. And when we got an alarm or I have a question, Vivint has always been prompt to get it resolved.

Vivint is better than my previous home security system. The camera options that Vivint offered was more than what I had. If I'm not home, I can check through my phone, see who it is, and respond. The service is very good. There was a power outage that I was not aware of and it tried to alert me before they got triggered. That was awesome. Also, I have had them come out once and they said they'd be there at a certain time and they were there. I had a shortage in my house and I didn't know it was that. The technician was kind enough to tell me what the problem was. He was on point. At the same time he was there, he changed the batteries that needed to be changed. So it was good. And when I speak to them on the phone, they ask what I need, I tell them, and it's taken care of. It's either on their end or they'll send somebody out.

I have two outside cameras from Vivint. The inside of the house has some shatterproof feature and a motion detector. I also have a thermostat so I can control my heat and a lamp that turns on and off the lights. I like the system because we have two houses. One in the mountains and one here, so when I’m in the mountains, I can regulate things. All the maintenance guys were good people to work with. The only problem is that I always have a camera going offline and the motion sensors in my living room keep disconnecting. I can’t get it back on and my kids can’t either.