Vivint Reviews

I lost my index finger in the army so I have my middle finger as my pointer now and at the same time it's broke and fat. I come in two or three times and accidentally, instead of putting 5058 I maybe hit one number and then it was either gone too fast, bam! That quick, a lady from Vivint is talking to me on the phone and asked if everything was okay, anything she could do and if I could give her my security. Also, I walked in one night and was in a hurry 'cause it was windier than heck out here. I threw my aluminum poles with my flag, just shoo them on the floor and it lit up my glass breakage. Vivint has been the best alarm system I ever had.

I have had Vivint for six years or more now. Last year, I signed a new contract and everything’s up to speed. At first, however, I had a little issue with the salesman that came by. He promised some stuff, but he never delivered. Nevertheless, I’m satisfied with Vivint. It is doing okay, and I recommend it.

My wife found out about Vivint, called an installer and got it installed. The installer was nice and it was very good service. I love the features of the package we got from Vivint. When anybody comes to my house, I can scan or see who's around it. And when anybody comes to my doorbell, I can answer it on my phone if I'm in California or anywhere. I really enjoy it and I would recommend it to anybody that needs the service.

Excellent service. Guys were on time and did everything by the book which was also confirmed with a call by the operator. We are trying this out for 3 days but I already saw a suspicious person recorded and sent his video to next door and sheriff. :)

I must say this made my day. The installation guy was awesome, knew the products and did an amazing job. I am extremely happy with this system and will definitely recommend this system to all of my family and friends. Thanks again.

You all were great and I would recommend you all to my friends. I would gave you a 10. I would like to say that the Vivint Doorbell camera is so COOL. And how it hooks to your phone is so awesome. With is a long camera & the Google Home? How much?

Our experience with both our sales rep Josh, and the installer, Kevin was awesome! They both were knowledgeable, intelligent and extremely professional. They were both enjoyable and we wish for them a great future with your company. We are excited to have the beginnings of a smart home and extremely pleased with every phase of this project. Thank you very much.

I’m very happy with the service Vivint has provided so far. From the moment I called to when the technician came, everything was excellent! I had originally called ADT and I was very disappointed in their service. A friend of mine recommended Vivint and I’m so glad he did! Great customer service, great equipment, great price. I would and have recommended Vivint to friends and family and I’m now getting Vivint installed at my work!

I was told by Harold ** that the equipment was free. Became aware on May 15th that it was not free. In fact when I attempted to contact him by phone, he would not pick up or return my calls. Spent most of Tuesday and Wednesday trying to get someone at your company to honor the agreement that I consented to. No success.

Compared to some, the service package I got from Vivint is a little pricey and I wish I could get a secondary keypad for the upstairs. But it has good features. And when I first got it, I had very good interactions with Vivint's sales rep. Their installation guy was also very helpful, knowledgeable, and he helped me out in understanding everything.

Their sales representative was great and the installation was all good after we got everything straightened out. The features in my system were great and I liked the cameras. But I wish Vivint could work where I don’t pay so many hours to get them all installed. They sat there for four hours and they could do it for two hours.

A friend of mine had Vivint and I went with them because of the camera. I have the cameras over the phone which is pretty good but I have a lot of issues with it and the Vivint team had to come out several times with putting a router because I have AT&T and I have to use a D-Link router. I like the door lock but I have issues with the doorbell sometimes because it’s too far away from the router itself. The installation went okay but the software was faulty in the panel and the internal battery was not functioning properly. So, as soon as they installed, they had to come back out several times because they kept on saying that the battery was low and my house wasn’t being protected. That was very frustrating. But the team at Vivint are always nice and they always come out and fix the problems.

At first I thought this was a great deal. A day later I still had no camera in my backyard. When the camera was finally up and running it was pointed in the wrong direction and could not be adjusted properly to get a good view of my backyard. I called salesperson for the area and when he got back to me I was told that his technicians were to busy and suggested I call Vivint to get someone out to look at it. Long story short I moved the camera myself. You would think that for two thousand dollars and thirty dollars a month they would take care of their customers. I would not recommend using this company to anyone.

My technician was very friendly and knowledgeable about the product. He introduced himself and explained how the process goes. He explained all details. I would recommend him to service my personal friend's house. He treated me fair and didn’t mind making it simple.

Signed up with Vivint yesterday - process was very simple and streamlined from sales (Colin was great!) to installation (team was very friendly and efficient). Technical features are unmatched and price was right! Very Happy to be a customer.

The installer was knowledgeable but fast with explaining. When I spoke to the original writer I was promised up to $1,000 in extras. As soon as I asked for a remote keypad I was told that would be an extra $35??

Salespeople and install tech were pleasant and informative. However installation took much longer than expected - over 3 hours. Tech left around 11pm. Salesman did not leave copy of contract. I have sent sales rep text requesting contract.

I have Vivint's monitoring and a Cloud service for video. I spoke to a couple of different reps and some of them were helpful while others were not so much. I pulled pieces to get information. I also got an installation schedule which was cancelled. They sent me a date in which they could come back to reschedule and I had to confirm it. So when I called in, I was left on hold for an extended period of time and they were consistently trying to upsell me on things. Other than that, the first technician who came, Kye, was really cool and knowledgeable, but he wasn’t able to get it installed. The next guy who came completed the installation. The service has been pretty good. Initially, the panel continuously drops offline, but since I hotwired it, I no longer have that issue. Also, the video tends to take pretty long to load. I was told that was because the speed of the internet which couldn’t be the case because I have the fastest internet offered.

Vivint's guy showed us the product and we were interested. Being able to see everything, unlock the door from anywhere, and put the alarm on unarmed from anywhere won us over. The thermostat thing was also neat. The installation was also good and it went quickly. We feel much safer knowing that if the system goes off, it goes straight to the police and that somebody will be here.

Service technician was great. In and out very quickly and answered all the questions I had. Before he left he went over everything thoroughly and made sure I understood how to operate all the equipment and the app on the phone.

The entire process was great. From the moment David got there and began to describe the product to the tech getting there in no time to install everything. David has touched based with me a couple of additional times after the installation to make sure everything is running as promised. Thanks!!

The system has been better than I’d imagined. The equipment is truly state of the art! The cameras are great quality even at night and my kids can get away with anything. I love it!!! My install was super convenient. All is great!

The installation technician Ahmad was very knowledgeable and gave me peace of mind, which I lost with ADT. I feel much safer while in my home since Vivint has been in place. I appreciate the support staff that is available 24 hours a day and the Smart Home app is a very useful tool.

I had a different security company but I wanted to change to wireless. I looked online and then I chose Vivint and I've been a customer for so long. I have the monitor on the doors, the smoke detector, and a sensor. All my experiences with Vivint’s representatives had been excellent. I'm in Texas and in an area that had been hit by several storms. My home was flooded and was under construction. So, the wall had to be replaced and I cut out a piece of the wall and I kept the monitor going so I didn’t have any issues. Then once the walls were backed up, I called Vivint and told them I needed to install the monitor on the new wall.

I've been with Vivint for around six years and in the time I've had them, I've been satisfied with the service. Any time I have problems, I call them and they send somebody to correct the problems. When we had problems with one of the sensors, my son and I tried to fix it ourselves but we weren't able to. So we called the company and they sent one of their technicians. They corrected the problem so everything is all right now.

The previous owners had Vivint, so we didn’t change it to another. We have the sensors only and they're pretty good. The techs came for the installation and they were helpful. We had some false alarms and we immediately got calls from the service center asking if everything was okay or not. They are prompt and everything is okay as of now. We have peace of mind knowing that we have a security system when we're not at home. I would definitely recommend.

Vivint has the best combination of less technology and reasonable price. In the long run, you would end up saving money with them than with other companies. In fact, when deciding the features of my service package, I got a couple of quotes from other companies, and I'd still have to pay a lot of extra money to get cameras, and I already got the automatic and keypad door lock. To get all that stuff through other companies would almost be the same price, but still a lot more money per month. And while the interactions with our sales representatives went well, they didn't know everything. I ended up purchasing $500 more stuff when the installer came because they never even offered me the 1 TB hard drive that you need to use the cameras. Had they offered that to me, I would've said yes.

The door lock mechanism is not functioning like I was told. I was told that the batteries for the lock would needed to be changed every six months, currently they are needing to be changed every four to six days. This is far and beyond the most disappointing aspect of the products.

I have one concern, I live in a older home and the the smoke detector is located on the ceiling where the attic is. Problem: Is the device detecting heat from the attic. If so, this could be costly problem for me. Fire Department being dispatched, and a Shepard/Wolf situation. I don't want the system to cry wolf and there's no fire. Thursday 17 May, I have an appointment with a Tech. Other than this Vivint has been great. I love the option to view my property and playback time throughout the day. Awesome! Camera calling from the camera is outstanding as well!!!

Sean is the best technician and I love The Vivint products. So far so good. Amazing staff. I will recommend this security system to all my friends and I might end up getting more equipment in the future. I have 3 cameras, a panel garage door opener, censors throughout the house and I’m happy to be safe now.

The system is great. The technology is great and the installer was great. Was very happy with the install. He was in and out 2 hours. The tech made sure that I know how to work the main unit and went over all the features.

Everything started out great. Monitoring was always on point with any kind of alarm. After a few years I moved and transferred service is when it all went south. I had been a customer with Vivint for nearly 5 years. When I moved to a more rural area where cell coverage was a little spotty for some carriers, Vivint was unable to provide the monitoring like they used to. Initially everything seemed fine, but then the panel would randomly sound off due to cell signal loss. I contacted Vivint, and after a lengthy wait time and conversation with their support team, I was basically told there was nothing they could do and was suggested to buy a signal booster.

Brian was an excellent rep for your company. He was professional, knowledgeable and efficient. Derek also assisted to help expedite the process. Great teamwork! I was happy with the time it took to set if the cameras and secure all of the doorways and windows.

When it comes to safety, security and peace of mind there isn't a price that wouldn't be worth it. Customer service is key when it comes to perceived value and expectations. Vivint provides an technologically advance approach to the security it offers. You have ease of accessibility 24 hrs /7 days per week with the commitment that follows.

The setup was quick and the persons I dealt with were awesome. Fair price for what I got. The panel interface is responsive and intuitive. Don't make a bunch of needless noises. Easy to disarm/arm. You get adequate time to arm and leave. The app works ok, but has a few issues with it getting "stuck" on disarming/arming screen. Normally if I go to another option and back to the main screen, it refreshes. The issue has happened on multiple devices, so isn't just my phone. Overall, my wife likes it and so I'm happy with it.

Vivint is a pain right now and I'm fairly pissed off. My wife called me up and said she couldn't see the cameras. I rely heavily on those cameras to monitor my kids when they arrive from school. So I had to ask permission to get off from work, did some troubleshooting and got it going. This happens at least once a month and I'd have to reboot the system. But it's happening a lot less. It was happening twice a month in the beginning. I gave Vivint the benefit of the doubt and gave it a shot. The representatives gave me steps to reboot the sub-panel and disconnect the router. I had to get my ladder, go up to the camera and hold the button down, disconnect the camera, and so on until it starts working.

Vivint’s service was lacking and their system was not secure. On the video, it looked like somebody was trying to mess with the system. But my wife and I were standing outside looking at the door that they were messing with and there was nobody there. It was obvious that somebody was pranking us. I kept telling Vivint that I was hacked and that alarms weren't going off. They had a technician come out and told us that there is no way that it could happen, that their codes are changed daily and something else was updated regularly.

I've been with Vivint for two months and I'm annoyed with their system. I really don't have time over and over again to learn how to use the door things. So, I don't get much relief except to tell me that the doors are opening up. I have a busy schedule. I work, I've got two sisters in the hospital and I've got a family, so I got a lot to do. I gotta learn how to use it. It was very complicated and I need more instructions. The installation, nevertheless, was great and I'm appreciating the system, but I don't know how to use and to set it up. I had it set up, but every two minutes, the alarm would go off as we walk out the door and then we forget to do something.

He was a great installer. He helped my wife and I from the alarm system to Google. He explained all functions to the alarm and very professional and took time to explain the Google. He was on time. He did not try to sell us extra equipment.

Some of the people my husband works with recommended Vivint. The installers were great and they were very friendly. It was a good experience. So far their service has been good and we can use it from the apps from my phone. But I just always have problems with the apps wanting to work for some reason. A lot of times, they have to go in and manually hit our number on the pad in our house because the apps won't disarm our system. But other than that, it's okay. And when I spoke with their customer service, they were great. We had problems with a part of our equipment after the person installed it. We called them, technicians came out and they fixed the equipment that wasn't working. I would recommend Vivint.

We chose Vivint because of the technology and the ability to add pieces to the system as needed (rather than paying and being locked into a “video package” for example). The install was quick and easy and we love being able to access the system through the app. So far we are highly satisfied. Our friends who have seen the system are impressed and considering it for their own homes.

Have had issues for first three days of install with WiFi issues. My system is continually removed from my WiFi and my cameras do not work. Disappointing that you have this many technical issues this early. If these do not correct the system will be returned.

I am so pleased with my alarm system. The customer service was excellent and the installation was quick and easy my representative Mr. ** set up all the apps on my phone and made it so easy for me to use. I would definitely recommend Vivint alarm system.

The Vivint service is fine and I like it. I got the regular windows, doors and the camera out of the door. I use the smartphone app to turn on and off the alarm so that’s good. Vivint did not let me understand better though that I was buying the equipment and I’m not happy about that. I thought I was just gonna be paying for the monitoring and the setup for that day but I’m actually paying $1500 over an increment.

We have Vivint's alarm and camera system, and the app on our phone. However, it's been less than a year and we have had it serviced twice. We had somebody come through the yard on a quad right in front of the cameras. When we looked at our footage, there was nothing. But when I went out and did a small dent, I got caught right away. That’s when we noticed that we had issues and that it wasn't recording so my wife called a technician. They showed up and fixed it. It's working now, but they had to change the main brain once and charged me for the repair. It's expensive but overall, I like the system and I'm happy with Vivint.

Vivint came to our house, sold us a security system and the equipment was installed in an hour and a half. We have them for a few years now and we like the ability to speak through the intercom system with an agent if there’s a problem. We also like the app on the phone where we could monitor when we’re not home. I would recommend Vivint to others.

We have had the new VIVINT system for about a month. We have had a few false alarms and immediately had either an email or a spokesperson speaking to us from the panel. Also we have video of a late night visitor checking to see if the vehicles were left unlocked. The system is doing everything it was intended to. We are very happy with the service and look forward to adding to it.

Everything was perfect! Steve did a great job installing the equipment. He explained everything, and how it works. I would definitely recommend Vivint to my friends! We had a few issues but he was able to solve them all. Thank you!

Great experience from Payton the door salesman, Ryan the installation technician and his colleague, the initial rep who rebooted my panel system after it froze after installation, the camera department customer service rep, Scott the rep who has set up the tech to come back out and from anyone else who I had an opportunity to speak with. I apologize if I missed anyone. My wife and I were very impressed with the overall professionalism that has been displayed by your staff. Great experience and I look forward to taking this walk into the future with your company!

I was very pleased with Ben from Customer Service. He explained everything very concise and clearly. I had no problems or questions after conferring with him on several occasions. The Technician Darius came to my home to install my equipment and was extremely professional and helpful as well. My only issue was with my indoor camera when I asked him if it moved around to see different areas of the house from the app and he said “ Yes” My Camera does NOT have this feature. The other issue I have is on your website you say how much better a wireless camera is. Yet you don’t offer any. I do not like a camera you have to plug in. I think it’s archaic in the 21st Century. Otherwise I am happy with my new Security System.

I love how easy and simple the whole process was with the company and love how it has kept my son and I safe. I highly recommend Vivint! Customer service was great. The installment was fantastic. Any issues that have come up they've always been there to assess quickly.

Everything was set up professionally, and works great. Customer service was extremely awesome. Very friendly employees. And extremely knowledgeable. They were able to answer all of my questions. The timing was perfect. They installed everything that same day. Thank you.

Happy with the Vivint team. From the sales team to the installation team and CSR, everyone was very professional, friendly and great to deal with. The system is great as well. I’m very impressed with doorbell camera. It works great and the fact that it actually records the 30 second videos of anyone approaching the door, really makes me feel safe. I’ll definitely recommend the service to everyone I know.

For our security, we got some cameras with the service package that we have purchased from Vivint. The sales reps were good. They were a real help. Also, the installers have treated me with respect and were very knowledgeable. It was a pleasurable experience with them. We have recommended Vivint to others.

I was doing research when I found Vivint online and I like their set up, particularly the way they do wireless. And I also like the door camera. I've been with the company for at least two years now and the service I've received so far is good. There was a little trouble during installation but they got it done. Their rate is a little higher but other than that, I haven't had any problems with them. I like them better than the last company I had.

The Vivint guy who knocked on my door was very professional and was really nice. But the installer who was supposed to come back and patch up holes that he had done, did not come back. So the company ended up sending somebody else. But they didn't charge me for fixing the issues, so I was glad.

Amazing system and amazing staff amazing service. From phone call to set up the customer service is full of courteous and caring staff. My wife loves the system and comfort knowing we are protected. I also got the pendant for my mom who is living with us. In case something happens she presses the button and Vivint handles the rest.

Installer was great. Salesman was deceptive in that he failed to disclose that my social would be required in order to make payments on the equipment. I would recommend the system to my family and friends. The installer explained everything about the system as to the setup, and placement of the glass breakage detectors.

My review is totally mixed. The first tech to my home unable to install. Communication between home review and what tech could do way off. 2 tech Eric ** excellent but he spent 2 hrs on phone with his own people getting the runaround on situations. This company can take all the surveys it wants, but unless they act it is wasted time. The company has many compartmentalize parts not working together well. No meshing communication. Analogy: marbles scattered across the floor and no one gathering them or responsible. So many errors! No one in charge of fixing them.

The features of the Vivint service package, for the most part, is good and I recommend it. The doorbell camera is a great feature, but the easiest is working with the alarm system. I hooked it up on the Alexa. It's not allowed to disarm because it would not be good for us if a burglar came in and turn the alarm off, but I could say, “Hey Alexa, tell Vivint to turn on my alarm,” and it turns it on. But then, I had a little bit of an issue controlling my thermostat. So they came and set up some booster thing throughout my house, and reboot the system and get it to speak to each other, which actually helped and improved it.

The salesman had very good and updated information of devices, equipment, and estimation. The installer was professional and courteous. Explain how the control panel and camera operated. Installer pick up a mess and sweep debris from the floor. Excellent work. No complaints.

I'm very happy with Vivint. I've had the service for 4 months now and I've had good interactions with the representatives. The doorbell is a little bit slow and delayed but quality-wise, they are fine. I came to know about Vivint through a friend and I would also tell other friends who ask about them to do it.

Three years ago, a sales rep from Vivint knocked on my door and we had a pleasant interaction. It was favorable enough for me to get their system. Their people installed the system for me and I like the features offered in my system. However, I've had a few concerns but they had been addressed. But sometimes, the wait time for customer service or when I was with tech support could take a lot longer than I anticipated. But I've recommended Vivint and it is a great service.

Service was quick and done very responsible. Everything was explained properly and all other options were also told to me. The sales rep was excellent in explaining the prices of all the different items that they offer went thru contract and explained as well. Thank you.

Adam was awesome and we’re very appreciative for his help installing our system in our new home. He was on time, thorough, efficient and very patient with the amount of questions I had. Also, he was very knowledgeable about the equipment and service and was able to help me feel confident in the security being provided. We’re very satisfied with our system and the care that Adam gave!

System hasn't work in over a month. I called customer service several times. Last week they promise to send someone over the weekend and I just got an email trying to confirm an appointment June 7. Really???

One of my new cameras is pink already and need replaced. The location of the front cameras affects my garage door openers and it works on 10% of the time now. I called customer service because I was charged for an extra panel 3 days ago when it was supposed to be in my monthly charges which I signed and they have not resent the paperwork. My cameras go offline a lot even when I have internet service.

A gentleman from Vivint was going through the neighborhood and he came to our house and saw that we had ADT. Then he asked my wife if she wanted to do the promotion. He was very professional and he got us to leave ADT. Vivint's people came, took over our equipment, and added things to our system. Everything was good until six months ago when we started having problems with our system. We have had so many problems with Vivint to the point where everything in my house has been changed out. We had two cameras replaced and had to change our door contact. Everything now is basically run by business. It is only after I put in a complaint do I get a callback which is reasonable because if I'm not calling and telling them that I have an issue then they would think everything is okay. That is fine with me and I don't really complain about people not calling me as long as my things are running like it's supposed to run.

Vivint came around advertising and their reps asked if they could take some of my time. They were very good, very informative, not pushy, and very nice. The same people installed the equipment and their service during the installation was great as well. So far, I’m very satisfied with the features of the service package that I got. As a matter of fact, I had a laugh a couple of times because when I cooked and something fell in an oven and burned, they called me right away.

The service package I got has plenty of good features. I like all the smart home feature which I have integrated with the Nest. And that was why I went with Vivint. When I put it on TV, it automatically turns to the eco mode. But I didn’t like that my glass break sensor got started by its own a couple of times even though there was no breakage. There was a technology defect or a bug and the sensor bypass went on. Their sales rep was okay but not really great because he didn’t give me all the different options available. He was only trying to push me with an option where I had to take full services. I wanted the 999 per month package which I came to know only through the Best Buy guys.

This was a prompt uncomplicated sale and the installation was done smoothly and done by cordial staff. It was easy to upgrade from my previous alarm system to this system, with a few more items I had wanted to add. I find It’s easy to use and I have access to my home and alarm System both at home and away from home.

Dan was excellent with customer service, very friendly and knowledgeable. I was just so impressed with his professionalism. I feel confident he will help me if I need further assistance. I would recommend the service to my friends. Thank you!

I like the way Vivint's reps talk and how they finance their equipment. They also have excellent customer service. The system has its hiccups but everything’s been fine for now.

My aunt has Vivint and she bought one for me. I wanted to get a system with cameras so it was included in my service package. I have all the smartphone stuff too that it connects to. The Vivint installation guy who came was good. He was also nice and it seemed he knew what he was doing. But he should have installed those other kinds of cameras from the beginning. I literally had someone come to my house every other day for a few weeks.

I chose Vivint for the price and the sales rep was very knowledgeable. The installation team was great too. I have the security and the home automation services included in my package and I love the service. I would tell others to join Vivint. They'll be happy.

Few choices in the remote area where my weekend home was so I went with Vivint because they could provide the camera which I could access via app and turn on and off system while I was away. I feel the monthly price is quite high, they make you commit to a 2 year contract then require you to put a credit card down to autopay your monthly fee but do not provide you with a e-bill. When I requested one they said it wasn't possible. What!? Then my installer did not leave signs because he had a fall at the end of my install. I called and asked for three signs, I was told they would charge me for any sign outside of one and then a shipping fee as well. When I already feel like I am being overcharged monthly!?

It’s been a very short time but overall I’m very satisfied. Had a communication issue which was myself as well as the sales guy in regards to the medical pendant. Don’t think he understood or realized how very important that was supposed to be...

I get tired of getting emails about Vivint. I have unsubscribed numerous times from these. Our security system is for our business. How am I going to save on home insurance with a business security system.

My system was installed very quickly and efficiently. The salesman was very professional and has continued to check up on the system. Everything works great. It was a little pricey but their payments are reasonable and the equipment is of high quality.

I’ve seen Vivint's signs around the neighborhood and they sent kind of a door-to-door salesperson to me. Their rep was very personable and not pushy and our interaction was great. Then their installers arrived much quicker than I thought they would and they were very efficient. They got everything installed and explained it to me. I’ve been really happy with Vivint and I would recommend them.

My family has had Vivint for a long time so when I moved, I decided to get the same thing. When I got the service installed, I talked to the rep who installed it and I also called Vivint once to change my card information. The features are great and I love them. I use the app to arm and disarm from wherever I am. When I need to disarm, I can just do it on my car and I keep on moving because I sometimes forget to put the alarm on, which is convenient. I don’t have any problems with them and I would recommend.

I have a family member who goes around and takes whatever she wants. I had had some things go missing. I heard of Vivint from my brother and I got their cameras and the doorbell. My grandparents had ADT but it seemed plain. But like with any computer or man-made system, I've had a few issues here and there with Vivint's system. I've had to call and their representatives have been good. They get on their computer and do the thing on the screen then they have me do stuff. It's pretty much a walkthrough and it's nice.

The installation guys were very help and explained everything in detail before leaving. The installation went smoothly with no issues. The front cameras including doorbell cameras worked very well. It took a good quality image with wide coverage.

I have had Vivint security service for less than 4 months. I am now on my 4th service call. Videos don't record, door bell doesn't work. System goes offline constantly. Latest problem is the alarm doesn't work. As a senior citizen with limited income I am disheartened that I am stuck and have to pay for something that doesn't work. I was actually charged 49$ one time for a technician to come out and "fix" one problem. 1 week later the system is offline. I really wish there was a way I could get out of this contract.

Leo was great. Very customer focused and super friendly. I would not have normally spoken to someone going door to door selling services. Was very detailed in going over services Install was fine. They did a good job locating where to put things as my home was a bit difficult due to the weird setup in wiring of the home. Good job with instructions on how to use all of the services as well as my own device i.e. Google Mini.

We chose to work with Vivint because they could come out the quickest. However, I'm not that happy about the features in my package because it seems like the cameras and stuff have been going offline a lot. The features are cool and I feel safe when it's working. The reps were courteous but I don't really think they were helpful. But it was cool with the troubleshooting when the guy came out there.

We heard about Vivint from my mom and the rep explained everything about the security system. We have the doorbell camera, the Ping camera, one outdoor camera, and the window sensors in the service package that we got from them. We wanted these features to have a more secured home. We love Vivint's service and we're satisfied with it. I usually share with friends how secure Vivint's security system is and I show them the video feed on the phone.

Vivint's customer service has been great and they have always responded very quickly, even to my false alarms. The reps have been very friendly. Vivint set up my security system and the hardware has been holding up well. But I had to replace the thermostat with a different one because it went out and I didn’t want to have to wait for one. Everything has been great with Vivint and I'd highly recommend using their service.

My daughter-in-law works for Primerica and Vivint's security system is one of the things that they can sell and recommend. She told me about it and I signed up. The person who installed our Vivint system came from Indiana and she was wonderful. She was neat and did everything right the first time. She put up with my grandkids running around and we all loved her. When it comes to the features of the system, I don’t use all of them, but I set them at night and I use them when I leave. One time, my son-in-law set it and I knew it said "armed" as I was leaving. But when I got home to disarm it, it was already disarmed and I didn't know how that happened.

They were amazing from the salesman to the installation team! I would highly recommend this company and the services they offer. The video feedback with their devices is phenomenal and the clarity is amazing! They have so many more devices that we are considering due to the convenience and quality that this company offers. I look forward to the future services that Vivint will be supplying us with.

Love the customer service and professional personnel Vivint hires. My purchase was based on customer service and clear to the point salesman. Both the salesman and techs were very informative and the pitch how they answered my questions were nice.

Your sales rep explained in detail and very enthusiastically. This gave us the pushed to say yes to register with VIVINT!! Also what made us switch to your company was the price, and mostly for the services you offer. I will recommend it to my friends.

We have been using Vivint for seven years. We've got a great, big bay window in the front so their representative had suggested putting a sensor there. Then, we have one on our garage door, as well our kitchen window because my husband works at night and I feel safer having all these stuff. So far, I'm satisfied with their service. In addition, if I needed anything or if I'm concerned about anything, I just phone them and they let me know what's going on. I've only had the installation team come out when they installed the service package and when they redid the battery in the CO2 detector. People should go for Vivint.

I have two houses and a business, and for each one I got Vivint's security system after I was referred to them. They have good price and good features. The service package that I got includes the alarm, camera, DVR, window sensor, door sensor, glass sensor, and thermostat. The installer that came out was good. I've had Vivint's service for four months at best and my experience with them has been good so far. My satisfaction with the service has been good for the most part, except for one of my houses where one of the cameras was busted but I was too busy to call Vivint.

My husband’s out of town a lot and it's just the kids and me at home. So we purchased the Vivint package with the garage door, thermostat, doorbell camera, the front door thing and windows stuff. I've been really satisfied with Vivint's service. There were minor issues but it was easy to call them and they would fix it right away. We were actually moving and when the kid came to take our system out of our house so we can move it to the new house he helped us and informed us on everything that we had questions about. But I wish that everything takes Wi-Fi because since we've updated our main system the doorbell doesn’t wanna connect with it without Wi-Fi. But so far Vivint is a really great system.

We heard about Vivint when they came knocking on the door in the neighborhood. The service package that we chose was the touch-lock on the front door -- accessible lock from the front door without using a key -- which was what really enticed us to the package. We also have the camera, motion detectors and the security on the windows and doors. We had some difficulty at the beginning with some of the equipment being faulty like the motion detection that was in my husband’s office where we have several valuables and equipment. It was a long-drawn-out process to try to get it resolved. After several go-betweens, we finally got that ironed out. And it did not end in my satisfaction, but we did make other arrangements for security in that room.

I like the services that Vivint was providing, what the rep was saying, and the price too. We have the security features and I'm very satisfied with the service so far. Interactions with the sales rep were excellent. He was very knowledgeable, he explained everything that I asked him, and it was a good conversation. The installer was very courteous and very quick and that's what I liked about him. We feel secure with Vivint and we use the system often. Every day in the evening, we come back and secure the house and feel comfortable at night time when we're sleeping.

Curtis was Excellent!!! He is so knowledgeable and personable. He was very easy to work with and answered all our questions while also giving us great tips and advice. We are already feeling comfortable with the system! We would highly recommend him as well as Vivint to anyone.

Great experience. Technician was great. Very knowledgeable. He did everything in a timely manner. Smooth transition. He made sure that I was registered on the app and he made sure I knew how to work the system before he left.

I needed someone besides ADT and I found Vivint when I went online. I've been very pleased with Vivint's service so far. They basically addressed concerns that I had whereas ADT was totally dysfunctional and what was sold and installation were two different things. Vivint did exactly what they said they were gonna do, and they've been good with monitoring. Between them and my 120-pound German Shepherd, I've got good security with Vivint. I would recommend them.

Marc installed my new panel gave all information I needed to properly use my alarm system. He was also very patient with me and my family and answered all the questions I had. He even offered to hold my daughter while teaching me how to use the Vivint app. I’m so impressed my this technician’s excellent service and kindness.

I’m impressed with all of the integrated smart home technology all in one security system. I believe it will increase the value of my home, and I also think it’s just really cool. I haven’t seen other security systems offer this!

The technician was very great with my kids. My 4 year old kept asking 101 questions and David was patient and nice to my boy. He did a great job with the installation and cleaned up after himself. He did a great job explaining everything.

Vivint’s service has been good for the last two years. But on the first year, there was some mix-up. I was not supposed to pay for something and it took me six months to get my money back. Other than that, they are quick to respond and their team is good. They say what they can do and they are nice. Their equipment also works great, although they replaced my board two times.

I had already been doing research on putting together my own digital security system using stuff that I could buy at Best Buy. So, when the Vivint rep presented the package, it was like what I had already been looking for nearly put together, so that was the reason why I purchased it. Also, the rep we dealt with was very knowledgeable. However, we've had one problem with one of our four cameras constantly losing the connection, But, apart from that, the system has been good.

We bought a house and Vivint was already installed. The installation team came and redid some stuff when we initially set up our account and it was good. However, the system now won't connect to our Wi-Fi. It's possibly just synced off. It still works and all the sensors are good but it doesn't have some features because it's not connected. But we're satisfied with the service package. Vivint is good and easy, and it gives us peace of mind.

My daughter and son-in-law has Vivint security system and I'm a cosigner for them. The features of the system are okay and I pay Vivint $57 for my equipment and about $20 for services every month. But I know that there's another company that offers better rates. We recently dealt with one of the Vivint reps and right now I have one of my door alarms disabled since I got the service because I had two false alarms and a third one wouldn’t have been fine. I had to remove that, but I'm still charged for it.

We’ve been with Vivint for about three months now and I’m not too pleased with the system. We had some problems with it right from the get-go with the installation. We had to have them come back out because it was almost like they were in a hurry to close a quota for the day. When the guy came in and started the sales pitch, it was about 9:30 in the evening. Then, an installation crew came over at about 10:00 and they were here until after midnight trying to finish up on what they could do. Then they said they had to have somebody else come out the next day to finish up on the last bit of stuff that they had to hook up.

A friend of mine told me about Vivint and had negative reviews about it but I wanted to find out for myself. And now, I’m seriously frustrated with Vivint. Since I got it, everything's been terrible and it hasn’t been a year yet. It would be in December. Every time I turn, there was a problem. First, the door wasn’t alarming off so they came out and fixed it. Then I turn around, it’s been my camera ever since. I got one camera inside and one on the outside and neither one is working. They came out and sent five different technicians out there to fix the camera, still not working. It never records so it was just useless for me to get it.

My installer was on time and very thorough. He took about ten minutes to review the home panel and the app on my phone. Everything is very easy to use. It took about two to three hours for the whole install.

Ryon was great, nice, very Professional. Chase installed quickly, and explained how to work the system. He was also very nice. We would most definitely recommend this to our friends or family. Our family already feels safe having a home security system.

Both Ramone and Jeff were wonderful. I was amazed how fast the system was installed. Jeff did a great job installing everything and he patiently explained how to work it. I hope I like the product as much as I enjoyed working with them. Thank you.

Great customer service. They were quick to set up everything we ordered for our new house. Please provide your door to door sales people some water! Temps are only getting hotter. At this time I can only rate the customer service but I will update my review after a few months of using the system.

I’ve had Vivint for a year now, they did a very good job and I’m happy with the service. They offered different features so I like them better than the system I had in the past. I've reached out to their reps four times and every time we had a problem, they came out and fixed it. Our door battery died a couple of months in so they came and replaced the battery. That worked for a week and then they came out and replaced the motor. I'd tell anyone who might ask about Vivint that if they can afford it, it's worth it.

I like the whole system of Vivint. It's better than ADT or any of the other ones. Vivint also offers more and they have great customer service too. Their services are phenomenal as well as their installation team. They explained everything very well and if I had any questions, the installer was able to answer it. He did the installation in a really quick timing too. Everything about my Vivint experience was just amazing.

My brother recommended Vivint and I liked the features of the security system. The Vivint people also seemed to know what they were doing. However, it's been a love-hate relationship. They added a lot to the system but the features don't always work. They also have trouble trying to make those things work properly. Everybody from Vivint tried to help the best that they can, but it seemed it would break down with some of the folks that they were sending out. A couple of people, in particular, were not very professional, not very knowledgeable, and not very sociable. People don't care how much you know until they know how much you care. The tech was not very good and professional at all, but then they fixed it.

There was a door to door salesman from Vivint was a good guy. When I needed him he was fine. But when I referred him to my cousin he just talked to my cousin once or texted him back and forth, then he never showed up for the appointment. But still the salesman did a good job, except for this one part where I asked for another panel upstairs. I wanted a panel that when the alarm goes off, I’m able to talk to the person to the panel. However, he sold me a separate panel, which is the carry-on where I put portable anywhere and don't talk to that one and if something happens. I have to run downstairs and talk to the person.

My son-in-law's parents had just installed Vivint in their house and they were happy with it. And when I just became a widow and all alone out in the country I got from Vivint the service package features that includes the doorbell, security Away and Stay. The service kept malfunctioning at first but finally I got a young kid out here and what happened was there was an antenna somewhere and it had to be outside of that little box. It took him at least a couple months to solve everything but he got it fixed and part of it was the fact that I'm so far out. Since then I've had no problems. Everybody who came from Vivint was nice but this last guy was by far the best.

Wes acted sincere and very professional in the Installation of the front doorbell camera, front outdoor camera, Ping Camera, two thermostats, Vivint SmartHome app, SkyControl Panel and Smart Lock. He also explained how to use the Sky Control Panel and helped download the apps to my iPhone. I was very pleased with his performance. Javier was also very professional and explained how the fire and CO alerts were connected and functioned.

Alarm system and security cameras installation. The technician was very professional and polite. He came on time to the appointment and explained everything before he started. Tested system and set all passwords before he left and we are very satisfied with the service.

The sales rep was very knowledgeable and helpful. All our questions were answered to our satisfaction. The product was installed on the same day by a friendly and highly skilled technician. He walked us through the system and answered our questions. We are happy with our decision to switch to Vivint.

It was an Excellent experience!! Jim arrived On time. He was Friendly. Explained what he would be doing. Cleaned before he left. Pleasant personality. Went the extra mile explaining to me how the system worked and helped me go through the process.

Yes, it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System". I had to leave town (which was the primary reason for getting the system installed). At about 90 days (not even the full 120 days)... the system just quit working, I couldn't check in on security from my phone. I was several hundred miles away when this happened, and could not get back into town until April. The system was installed in Sept. 2017... it failed Dec. 23, 2017. I could not get back until April 2018. I spent hours discussing this issue and was assured not to worry, everything was probably ok, it was more or less an internet problem and they wanted to know if there was anyone I trusted who could go to the house to access the panel! HUH?

I wish I could give 0 stars, especially after having a CS manager hang up on me this morning. Since 2016, our camera has NOT worked in our home. We have placed multiple calls to get the issue fixed, been sent a new router, had several technicians come out and try two more brand new routers, and still... we are without a camera. I'm done. I'm tired of paying for a service which I believe I shouldn't have to keep trying to fix myself or continuously check to see if I can get it working again. We have made the phone calls. We have waited for technicians. We have PAID our $69.99/month for the service and the equipment. Our contract ended Jan. 30, 2018. The $69.99/month included paying for the equipment. But when our equipment was fully paid for, our bill did not decrease.

Our technician Gary ** was fast, clean and extremely knowledgeable. He answered all questions and trained us on the basics. We decided to add additional equipment and he connected us to Best Buy to complete the transaction and took care of the additional equipment installation on the spot. Great customer service and excellent service tech!

Ty ** and Rodney ** were both great with the setup for the new house and also the install. Had some technical issues during install but Rodney got it done and was a pleasure to work with. I was happy with the service. Thanks.

I absolutely love my new smart home installation. Hose and Brandon were awesome. The sale was easy and the install was even better. The team and products are awesome! I will definitely share my new security with friends and neighbors.

I've had Vivint for about a year now and the service has been good. They installed the system and the hardware's been holding up good. Their team also responds very fast and I feel better and safe having the security system.

I was referred to Vivint by a friend and I ended up customizing my package with them. I run a Boys Home and the service has been awful. The rep fixed it, but my system has been down for three weeks and they’ve done nothing. I called them and told the rep that I needed to know that phone calls are coming through. Unless I know they are calling and who they are, then I would not answer that phone call. I have told him that I needed my appointment set up that day and he said they were going to set it up, however I have not heard anything from him.

Vivint's features are okay. But I don’t like the delayed reaction on the doorbell ring and when my camera system would freeze that it didn’t go anywhere. As soon as I hear the doorbell on my phone and check the camera, that's when I would I know when somebody came to the door and they rang the doorbell. And they were not going to just walk away as soon as they rang the doorbell. They were going to stay there for a while. But by the time it gets to my phone, they were heading out again. So, it’s like such a long-delayed reaction and I don’t understand why.

When we needed home security, we looked at Vivint’s website. We service package we got from them. We got problems with the cameras but I didn't have to change to another company. Right now, everything is working well.

Installation was great. The tech was professional, explained everything to me and went through all directions of the panel, phone app and all other with me. He cleaned up after himself. So far I’m satisfied with Vivint and all its cool features.

Everything was fantastic and the gentleman that installed the system was simply amazing and patient. From customer service to the installation... Great! He took the time to explain things to me and had me involved the entire time. I could not have asked for a better product or service.

My husband made the decision to go with Vivint and we regret it. The salesman did his job well at their sales pitch and they customized the features, but he was pushy. We didn’t do our research and we feel it's severely overpriced. But we're under contract with them and we'll stay in our contract.

2 men came to our door at 10 pm last night. They knocked many times. We then watched them walk across the street knocking on their door and looking in through the window. This company's just fine with their team ringing doorbells and pushing into homes any time of the day or night. No matter the price, no matter the service they are selling, I'd pay double to never use their services.

We wanted a really good alarm company, and having seen Vivint's signs around town, we went with them. We got the door lock, three cameras including the doorbell lock camera, the keypad and sensors on every window and door. We also have the app for the phone. We live in a town that’s got a lot of problems and they were starting to get closer to us. And though nothing has happened to us, we opted for those mentioned features offered by Vivint as they make us feel safe. And so far, we've gotten very good service from them and they've been very easy to work with.

My mom had gotten Vivint hooked up and we heard about it from her. When we first moved here my husband’s car window got broken and that was enough for us. Moreover, I have a four-year-old and we have other cars. It's good to watch so things don't go out of hand. We had two installed cameras outside and one in the doorbell. Their service is a bit slow but otherwise good. Their reps were excellent and the installation went well. The system has been good when there are people around and someone is knocking at the door.

A Vivint salesman came door to door to our home. He was very knowledgeable and we were very happy with what he said about the product. Then, on the same night that we signed up, Vivint sent somebody out to install all the products and the installation went pretty smoothly. We've been happy with their service overall and we've been very pleased with the features offered in our package. Any time we've had an issue, Vivint has been very easy to get a hold of, very quick to answer questions and send somebody out in the rare case that has been needed. When we had issues with our panel, we called Vivint and they did a reset on the system. And a couple of times, when we accidentally tripped the alarm and didn't turn it off on time, they contacted us right away and took care of it. We have recommended Vivint to a number of people.

My house was broken into and I got everything I pretty much needed from Vivint. I have two cameras inside, the doorbell camera, the backdoor camera, motion detector, window sensors, and the Alexa. The only thing I don’t have is the Space Monkey. All of my interactions with Vivint have been very helpful and I've always gotten very professional customer service from them. I've never had a bad experience. Although I wish I could get it at a cheaper price, I'd still tell others to get Vivint.

I've had Vivint for four and a half years now and I like the service. We already had an alarm system and a salesman came by and told me something different when they came so, we switched over. Later, I found out they were a totally different company. The installers came and they were knowledgeable of what they were doing.

The sales rep wasn't honest and forthcoming about the installation. He insisted the install would only take 30 minutes to get me to purchase that same day; it took well over an hour and a half and still had to come back the next day to make adjustments to the system. Also; only installed one motion sensor, no window sensors and the one motion sensor does not cover my entire house.

TRAVIS the sails rep has been great. That is the only good thing about this. It has not worked right from day one cameras frozen all the time. Now the main panel has done the same. The installer did a ** job with the wire work it looks a mess and left all the shavings from drilling my doors not even trying to clean it up. All the off cuts of wire were left in my backyard and garage for me to go round and clean up. So all in all Vivint SUCKS. If I could leave less than one star I would. Have a nice day

Dan, our installer, was great!!!! Very particular... treated us as if our home was his home! Made appropriate suggestions. In fact, we ended up adding $300 additional services. Austin and Michael at Dublin, OH Best Buy were also very good confirming how much better updates with Vivint would be. At first we were hesitant as to the cost, but they assured us it would be worth it. We are platinum elite Best Buy customers and they provided the service we expect.

Very happy to actually be able to have the security system handy now with my phone. Having a baby makes this so critical for me. Was in Best Buy to buy a phone and walked out with peace of mind. Install happened just a few hours later.

I'm enjoying my Vivint. I have the basic package. I have three doors that have the camera and the cameras were attached to the doorbell. They had told me that there is other stuff and they explained things I could also get like remote cameras to protect the backyard but that will have to come later. I'm very happy and very satisfied. It's a wonderful system. Everything from the sales team was pleasant. Everybody from the installation team was very helpful and they showed me how everything worked.

Everything with Vivint's sales rep was very straightforward. No questions. We had a false alarm on the glass break sensor because my dogs bark at the pitch that sets it off whenever they get excited. It only happened once. Also, the detector for the smoke alarm also goes off of sound and we're having our floors redone at the new house and the demolition equipment was setting those off for the first couple days. It happened three times in a row and I was like, "Okay, alright. Is there any way to turn it off while we're doing construction and then I'll just call and have it turned back on again." It was no big deal.

Vivint has been horrible. They used to come around the neighborhood a lot, knocking on doors. And a lot of my neighbors have their security system, so I decided to take advantage of the Black Friday Sale at Best Buy, yet it has been a disaster. It never worked when I needed it to work. I had a package stolen before and an issue was going on with my camera where it didn't pick up anything. It wasn't recording clips. And if I look at the logs of my call history, there are issues every month. Moreover, I would have technicians scheduled to come out and they wouldn't show up and I'd be waiting around all day, waiting for them. I would have to call several times. Overall, I didn't have a good experience with Vivint.

I had service with ADT from the start and it was almost the same as Vivint’s, but we didn’t have cameras with ADT and we needed cameras, so I felt like Vivint set an awesome deal on the package. My favorite feature is the inside panel where you can access your camera from. When we had first gotten the system, we were having problems with it. The tech that came out was not great and didn't install it correctly. He wasn't very thorough in explaining things as well. And we had hard time getting the technician come out. We had to call four different times. The customer service was horrible. The first three wasn't very friendly or helpful at all. But the lady I talked to on the 4th call was really great and helped me. Since they came back out and took care of the problem, it has been great. It's a great service to have if you can get the equipment installed correctly. But make sure to get a good technician out who would thoroughly explain the system.

Tory was great! Was on time within the install window. He was Professional, knowledge, and efficient! He was in, answered my questions, cleaned up as he went and out in no time. He did a great job with showing me the ins and out of the system once he was finished installing. Would recommend to anyone!

Is the camera on the touchpad accessible? The representative was very professional and helpful. He assessed my home to find the best possible set up for my outdoor cameras as well as indoor sensors. He was very knowledgeable and courteous.

We purchased a home security system as new homeowners. We have been having issues with our cameras not working. Our control panel not working. Sensors not working. You name it. We are not sure when, but we noticed last Saturday, April 21, 2018 that someone had cut the screen in front our house. When we went to look at the camera footage our cameras did not record anything because the cameras were down. The cameras were not recording anything. We have had several issues with the cameras not working or going offline. We have called Vivint several times to make them aware of the situation and while they fix the problem initially it does not stay fixed. Last night we called them because our doorbell camera that was installed the day before went offline and was not working. That was fixed and today we have the same problem on top of a camera going offline. I am paying for a service that does not work half of the time or not at all.

My bill is high, it's like another utility bill. Simplisafe is 15 a month for the service. I know that when my equipment is paid for I will be paying around 45 a month. Contact me before I contact you.

We got the Vivint indoor cameras, outdoor cameras and the doorbell for protection when we're not at home. Vivint installed the system quickly but in December my cameras weren't working on the inside of my house but I was still paying for it. We weren't able to access the cameras because they were offline. We just had someone to come and take the stuff off of our property. I'm not satisfied at all with the service. My experience with Vivint was the worst.

Vivint was in our old neighborhood, and they came door to door. I purchased a package that included motion sensors for protection. Their sales reps and services were both good. The last guy we had was awesome and he knew everything. The installer was also good. He showed us how to use the system and everything a little better.

I got an indoor camera and door lock from Vivint just for added security. I heard about them through a neighbor and I liked their service. I had them come over because my panel wasn't working that good and the technician that was out here was really good. Her knowledge stood out to me. I would definitely advise Vivint to a friend.

In the beginning, Vivint's service was not so great. My front doorbell camera would not record. The only time it would record was if someone touched the button. So if I had a package delivery it would not notify. My backdoor camera, nevertheless, works almost 100%. There were software upgrades that were problematic. It took us 60-75 days for the system to show that it really worked. It was frustrating. But after the outside service company came and explained the situation, over time, everything worked properly. The technical side with Vivint needs a little work.

Vivint is extremely good. The service is great and you feel safe with it. My son has it also. When you call Vivint, they're there for you. They try very hard to solve the problem without sending anybody out. They're very professional. However, there have been a couple of times lately when the driveway camera goes black and offline, and we have to call them and they will walk us through how to deal with that. But now, it doesn’t take any pictures and my husband said it doesn’t take any videos either.

Great high tech and modern looking equipment, Very affordable, Friendly and professional staff, Cameras are top notch and images are very high quality. Switched from ADT to Vivint & love it, Highly recommended!!! No complaints here, nothing but love!!!

Steve was absolutely great! He was very informative, respectful, very knowledgeable about the technology and just a pleasure to be around. I would recommend this company to anyone! I am an extremely satisfied customer!! My entire family has joined with the company and I can honestly say we love the product. It protects our family and I am truly grateful for that!

Sales guy was great and installer was excellent. Very happy with it. I don’t have WiFi but use my iPhone with Sprint. I can’t view the images from the camera outside my home to view it in my home. If you can help me with that. Thank you.

Installer was awesome. Customer service and customer loyalty was horrible. Did not honor deal given at purchase. Horrible experience!!! Waited on hold the first call 1 hour 17 minutes. Next time 56 minutes. Customer service reps were rude and even laughed at the time I was on hold.

First off, let me thank you for your crappy CSR that I spoke with. Besides your awful service, things change in people’s lives. Both myself and my husband are senior citizens now and on a fixed income like a lot others are these days. I called you people last year to stop our service and one of your idiots told me that he would cut me a deal and only charge us $1000 to get out of our contract. My husband is a heart patient. I have migraines, Fibromyalgia, peripheral neuropathy, RLS and the newest addition to all of my problems, I now have RA. I now can’t get around hardly at all anymore because that payment that idiots keep pulling out of our fixed income could cover another medicine for me, but no, YOU HAVE TO HAVE YOUR FREAKING MONEY! So I want you to go where the sun doesn’t shine! I HATE YOU ALL VIVINT!!! The remark down below about the attorney, it would not do any good.

I had our Vivint system installed years ago and I had some changes made and last year, they came and put some new sensors in the back room door. I spoke to a gentleman who works for Vivint and asked him if they offered cameras for the back because I only have the cameras on the doorbell and inside. And he said that they offered it. And I thought, when I have time, I'd call them and get some more information. But I like the features that I have. The only thing is sometimes they go offline but I know how to reboot or unplug and get it back going. Sometimes when I reboot, it connects to the Wi-Fi, but it doesn't connect to Vivint. But I tell people about Vivint and if they don't have alarms, then they should get one.

Their smart home system cameras are intermittent and customer service is poor. Cameras and doorbells only randomly alert on motion and doorbell ring so they’re pretty useless. When the system doesn’t work they refuse to resolve or accept a return. Stay away from this inferior product if you want cameras you can trust. My network is 115 meg down and 13 meg up so it is not my WiFi. Best Buy sells it and won’t stand behind it either.