Vivint Reviews

Please stay away from Vivint and don’t get trapped in a 5 years contract. No matter how you have been loyal to them with no missed or late payment, you will still be treated like trash when you get in a situation where you have to call the customer service line. Expect to stay at least 1 hour on the line, being transferred from 1 person to another and you are lucky if they don’t hang up on you. Rude people, disrespectful to customers. I totally understand those customers who just got the system installed and give good reviews; trust me I was there and did the same but wait until you start having technical issues and others... they won’t be there for you and you will come back here to review your “sad” experience with them. I regret ADT and I am right now shopping for a decent home security system company. I gave 1 star because there is no option for a ZERO star. You have been warned, STAY AWAY FROM VIVINT.

I had Vivint in my old house and it used to be called Apex. My experience back then was not that great. When I tried to pull up the app, the technician told me what to do but when I did it, nothing happened. It didn't work. And then he said that I could just call Vivint's main number and they will help me out over the phone. But he should know about it since he's the technician. When I moved to a new house, I still got Vivint and everything has been great. I got the camera, the digital pad, and then the windows, the break glass and the motion sensors. The technician who came in told me exactly what I needed and he did a pretty good job.

We got a window breakage, the doorbell camera and we got all the motion detectors from Vivint. We got it just about a year now. We did a phone interview with their sales rep. He just asked us what we needed and how everything worked out. And we told them we had a door at the downstairs basement and we had glass window. We had a couple of places where they could enter through the glass. When we told him what we had, he just started doing it and when the installer got there there were a couple others we had to add just because of where it is located.

My parents have Vivint and I really like what they have. So I also got a service package from them and it includes the front door camera doorbell, the shatter alarm because I have a large window, window sensors, door sensors front and back, the Sky Control Panel, and one additional camera inside the home. I travel a lot and to be able to see what's happening in my home on camera and get that on the app is pretty awesome. Their equipment and software are also great and their emergency response time is wonderful. With Vivint, I also feel safer with my kids in the house. But when I needed customer service, it was not there. Everything I said to them was irrelevant and I had a problem every time I had to call them.

System installed on 2/18. As of 3/3 it is not fully functional. I have spent several hours dealing with tech support and had multiple tech visits with no success. The last scheduled tech visit required me to take the day off from work; I received a text 30 min before my appointment time informing me of the cancellation of the service visit. I now have another onsite service scheduled. If this one doesn't fix the issue they can remove the system from my home.

This was highly disappointing. The service was terrible. I will not recommend this to anyone. We will be canceling this service and looking into better customer service and product knowledge from the installer. This can’t be all about sales. Good luck growing your business this way!

My friend is a Realtor and she said most of her homebuyers are installing Vivint, so it went from there. I'm pretty satisfied with the features included in our package. We have had a few little kinks, but it has been pretty okay. I called one of the techs and it got resolved over the phone. Last weekend, I was out of town and my thermostat was disconnected from the system and I needed to address it. I'm like, "Okay, I will when I get home." And then, when I checked a few hours later that morning, it had gone. So, sometimes, I get alerts on issues that actually aren't issues.

Other than with the price, I'm satisfied with Vivint overall. I'm paying a little more than I should, but at the time, I needed security. I'm still paying $49 a month and I've seen others offering it for a little cheaper so I'm going to see what my options are. Nevertheless, the installer was precise and really nice. He gave me some more features that I didn't have before. Also, when I changed the battery on the fire detector, I took the cap off but I couldn't get it back on. I hate to call them for that since I'm afraid that they will charge me for it. So it has been sitting up there without the cap on for almost a year now. I just can't figure out how to clip it back on. But they could walk me through it, which should be simple.

The Vivint door-to-door salespeople who came to our home were courteous. We weren’t happy with our alarm company at that point as we had a different contract where we were on a monthly plan. How we're set up right now is not that way and we've got Vivint since 2013. We had the old system then we wanted to go with the new system and so we had the upgrade in 2015. The installation that time was fine for the most part, but they could have done a little bit more of helping us set up our phones with the Vivint security. I sent mine that had a problem but my wife's still isn't set up with a security system. It had problems and it still isn't working.

We travel a lot and I need to watch my home. I like how my Vivint camera syncs to my phone. Everybody was great. They were professional, awesome and reasonable. And, the installation went smoothly. Vivint will always have my business. They should keep up the good work. I'd tell others to get Vivint. It's awesome and I'd give them a C-plus for their service.

We were building our house in the Kenai River many years ago and a Vivint representative happen to be there and talked to us. And since we were so far from police service, we decided to go ahead and put in a system. We were mainly looking for the ability to watch our heat and freeze temperatures if we were not in the house. And so far, Vivint has very good service and we're very satisfied. The last rep that came here was very polite and efficient. Some of our equipment wasn’t functioning correctly so we put in some more door sensors and checked out the system. We've been with Vivint for a long time now and it's always been a very efficient company. They are easy to deal with and we've recommended them to many of our friends.

I was with ADT before and they gave me a higher price, so I was trying to see what else was available in our area. I Googled and Vivint came up. So I called them and they helped me out. Their sales rep was great, answered all my questions, and gave me everything I needed. Then I had several miscommunications with the installer but I don’t think it was his fault. It was my first time getting an alarm system and I didn’t know how the setup worked. But I felt bad because he had to wait for me the second time. Other than that, we had a few laughs while he was installing and he worked really fast. The installation took a lot faster than I thought it would be and that was great.

The installer was very nice but after he left I noticed my Camera outside is barely hanging on. You can tell he tried one spot which now has holes. Then put an anchor in he didn’t use. Third hole is barely on. I’m sure it will fall down at some point. Can’t even use motion sensor because my 10 lb dogs keep setting it off. Cameras outside set off alert a few hundred times a day so had to turn notifications off. Makes it worthless. Not happy and spent $1700. Never had these issues with ADT.

Vivint may be among the most expensive security systems on the market, but you are paying for quality -- albeit with a few caveats. Customer service is great, but they clearly need to hire more reps or work on some automated solutions to reduce wait times. The tech is good, but it's not the sexiest on the market. Our video doorbell shoots video, but the motion sensor doesn't always trigger the record function. So I recommend upgrading to 24/7 video recording. Also, the control panel is responsive and well designed, but it lacks customization options.

I've been looking into making a smart home and went to Best Buy. I saw that they had it there but I went through Vivint itself. I was slowly getting all my stuff that I wanted. I have the keypad door entries, the window break, the door sensors, the motion sensor inside, the doorbell, and the pad that monitors everything. When I initially first spoke with somebody on the phone, we were going back and forth and he was responding to my emails and my text messages. But once I got a date set for them to install, when I was trying to get a hold of him, I could not get a hold of him anymore so to me, it was like once I got set, he was done. The installation was fine. The guy was prompt and went over everything with us. He was really good. However the pad that's on the wall kept freezing up every time I went to look at the clips so I had somebody come out last week. It was frozen when he got here so he just changed it out for me. He showed me how to reboot it, and it hasn't frozen up anymore.

I have a Nest Thermostat that was installed by Vivint. What I didn't know was that I needed a common wire installed so my cooling and heating system would run correctly. I noticed that my Nest Thermostat kept losing power. I had to call an HVAC person to come in and install the common wire. If the common wire was not installed the system would keep short cycling and damage the furnace. The common wire was installed for $350.00 through my HVAC company. I wouldn't have gotten the Nest Thermostat through Vivint if I knew I needed a common wire. Vivint wouldn't refund any of payment.

I upgraded from my existing alarm system and now I have two cameras from Vivint, the front door camera and the doorbell. I also have a front door lock and a bunch of sensors. With those features, I got value for my money. My brother-in-law uses Vivint too and he is satisfied with the product. But in my case, my satisfaction is not the highest because I think the system has struggled. I have a large house, about 2,500 square feet.

We were looking into home security and Vivint was the only local ones in our area. We have cameras and 24-hour monitoring. The installation experience was less satisfying. We weren't able to connect everything. The installer was in a rush. I've had to call a couple of times because something was offline but they were able to answer all my questions in a very quick manner and get everything fixed. They were extremely easy to get a hold of with the customer service. They're excellent.

My panel disconnects from WiFi most of the day, and manually attempting to connect to my WiFi does not work most of the time. My garage door opener is not reliable from both the app and panel. Customer service has provided professional service, but I’ll need to contact them again to possibly get a technician over to resolve the issues.

I like it so far. My wife loves it. I have already told several friends about my new system. You all have called one. I don’t know what she decided to do. I am thinking about putting the system in my mom's house and my mother-in-law’s house.

To start off, the camera motion sensors don’t always work (both doorbell and regular camera). I’ve had many occasions where I leave the house or I get a visitor and camera won’t even detect that someone was there. Not saying that’s always the case but it happens very often. I have two “Vivint” thermostats in the house, I can only change one of the two through the app at a time, and that’s if I’m lucky. Sometimes I would have to restart the phone app few times to be able to change the thermostat temperature. (And yes both app and panel software are up to date per Vivint suggestion) Still don’t work. Main panel occasionally disconnects from WiFi, and does not reconnect. I do have a separate Linksys router for the Vivint system, no difference. I tried resetting network settings and rebooting the whole panel which takes over 15 mins. Still doesn’t reconnect until sometimes a couple of days later when it feels like it (On its own).

We have been with Vivint for about 6 to 8 months now. We have had issues with the cameras losing signal and lapses of time without recording. We had something stolen from the front yard during one of these "down times". Vivint tried to problem solve it by phone and "updated" the panel. Now the camera doesn't work at all. They will only come out to fix their pieces of crap after I agree to pay them a 49 dollar service fee. I feel like I shouldn't have to pay for them to fix their crap, after all. I pay 90 dollars a month for a service that I am not actually getting! I am very disappointed with the customer service.

If somebody breaks in, I want to know about it. So my service package has a motion detector, a backdoor garage, a laundry room and a backdoor, and a break glass on the egress window in the basement. The sensors that were here were from the old company that I had. And when a sensor was giving me trouble and wouldn't communicate, they wanted to charge me $39 when they never put in a new one in the first place. I talked to a representative and told her that I shouldn't have to buy this since that was their system and they should maintain it. She then talked to somebody there and they sent another sensor. I have to hook it up over the phone, but Vivint should take care of that so it would correspond with my motherboard.

I’ve had a problem with Vivint's referral program. I’ve referred a couple of people and they don’t honor the referral program. They said “Oh, we’ll look into it” and nothing has been done about it. And then they send me an email about how their customer service was about that. But everything else has been good. When I had technical issues everything gets resolved really quickly.

I've been with Vivint for six years. I had door sensors, window sensors, and cameras included in my package. Their sales rep was professional and courteous, and their installer was great. She came out, helped me check out everything and made sure that everything was working the way they were supposed to.

I encourage anyone that is thinking about going with this company to seriously read the reviews. I messed up and didn't do that. Let's see. Since I have been with Vivint my garage door has opened randomly numerous times while I was away from my house, according to my Notifications, "Go back home". Scared that someone might be in my garage and the garage is shut. So I contact Vivint and they do some diagnosing over the phone after being on hold for an hour to tell me everything looks good. After the third time of this happening... I simply asked if I could get a camera over my garage door to prevent from me having to drop what I am doing to check to make sure my house is safe. Not able to do it unless I wanted to pay full price for the camera and installation. Now here we are, and a technician finally comes out in December to check my equipment from all the faults I have been having.

A guy from Vivint walked into our neighborhood. He was a smooth talker and claimed he had good products and had a heck of a display. He was nice, promised a lot and said they'd get it done soon and they did. I like the cameras that were included in our package the most, and the door locks, too. However, the installation team has been out seven times. Everything they installed broke. The service is great but the products are absolute garbage. We replaced every camera twice and the main control thing once. The salesman didn't tell me that while the products have a lifetime warranty, the service on them was not for a lifetime. So I have to pay $50 a piece every time they come out to fix their stuff after 60 days. And that was stopping me from referring Vivint to anybody ever again.

Vivint's reps answered all my questions and left no stone unturned. Then the installer showed up when he said he would. He came in, did what he had to do, and got out. The installation went perfectly though I have a big house so it took him a bit to do it. Then, Vivint called me to make sure everything was working right. My package includes the doorbell camera, two cameras in the backyard, and the motion detector.

I have two packages with Vivint. I have one at home and one at my business and they're both alarms. I have the fire, the smoke detectors at home, but in my business I have the break glass, four security cameras and the door alarms. They were able to install and finance the equipment but it's very expensive. I was under the impression it's going to be cheaper than it is and it's not. I never agreed to a $180 a month for a security system. But as far the customer service, the people were nice.

After being frustrated and a few calls to them in the last few days, I have to state that overall, I believe it's a good concept. The product overall hasn't been very consistent, in my experience. I have invested a good amount of money into it so I am hoping that it gets better. The technician I had very recently was knowledgeable and helpful. Maybe the first technician just forgot certain things.. I don't know.. Overall, I think that they need to improve their customer service and try harder to keep their customers happy. I will give them another chance and see how it goes.

Vivint's reps came around and walked into my door. At the time, I liked their price, equipment, and the service that they were offering. So far, their monitoring service seems to work. But it takes a lot of money to bring in a technician to my house if I need anything and that’s something different from ADT, which I had before for many years. So, I’m thinking that when the time comes, I’m going to be switching over because Vivint is charging too much and they don’t include in-house services.

Vivint's sales rep was professional and their installer was super nice and quick. The quality of the system is good. I really like their doorbell camera where I could see my home when I'm away.

Our service package got the breakage system, rear camera, door lock and an indoor camera. The service originally done was not a really good experience and the installers were pretty adamant about fixing everything. They left the air vent bent over when they installed the rear camera in back because they ran a wire through there and all kinds of animals could get in. My wife thought everything was cozy until we had an issue with the camera in the back and I started noticing all these dings when I came back from abroad.

The technician was very professional and courteous. The main office support to the technician was very poor and inadequate. It took him 2 hrs to get the right approval from his HQ to get the charges right. HQs need to get their act together and support the installers technicians better.

I like the system so far. Need more time to continue to learn how the system works. I would recommend two monitors in the home instead of one. Being able to control from two different areas for example, basement and upstairs would add security.

For just a little more than we were paying at ADT for just basic pad, door and window sensors, go electric door lock, doorbell camera, indoor camera, smart thermostat, door sensors, glass break sensor and motion sensor along with tablet-style controller that we can operate from our cell phones. Customer service was great installer was great, and help desk has been very patient with my lack of technical skill. Family already feels more secure knowing we can monitor home without being there.

I heard about them through a client of ours who was a representative of Vivint. I've been with them since November of last year, and things have been pretty good. Overall, I love it. The initial crew during the installation made some minor errors and they had to correct them, which they did the following day. The only thing I have is the alarm system -- I don't have any cameras. I'm looking into that, but I'm not sure whether they'll be able to do it at our office location. Nevertheless, I'm very satisfied with the features I have. They respond quickly when the alarm goes off every so often. They have prompt service and ease of access in which you can use it on your mobile device.

We've had Vivint for quite a while. Their sales rep was good and hospitable. In fact, that was why we got it. The installation was good. It went really quick and easy. We even had a bit of an upgrade and that also went well. Overall, we like our Vivint security system and it's fine for our needs. If anybody else wants to get Vivint, it's a good experience.

My neighbors had Vivint and they said that it was good, so I went with them too. I had the automatic door locks and window sensors and so far, I'm satisfied with it. However, their rep was a little overly aggressive. I really wasn't fond of that. I was just totally interested in the product. The installation was also a mess. When I did the move out to Pittsburgh, that was fine. But when I first went with them with my Arkansas house, that wasn't a good experience at all. They told me originally the installation was going to be a couple of hours and then the guy didn't end up leaving that night till 10:00 PM. Everybody had to work the next day and that part wasn't great. Overall, it was okay, it was a little expensive though. If they can make their prices a bit lower, that'd be great.

I love the doorbell, and can tell Alexa to lock my doors and arm my system. Very nice people and fast install. Can be anywhere and the system will work to arm and disarm, lock and unlock. Wonderfully freeing. I’ll feel in control anytime I travel.

I'm extremely disappointed with the inconsistency of Vivint Home Security NOT working HALF THE TIME on any "one" or "several" certain security zones! This system is completely unreliable for the SAFETY that we think are paying for! It's been two years having this system, And I've had nothing but unreliable monitoring of the components recording any activity!! Also... being financially locked in with a long contract... makes it even worse. Whenever I call Vivint reporting another problem they always have to send an installer out to look at system again. I don't have time to wait around in the middle of day to wait. THIS SYSTEM JUST DOES NOT WORK WELL AND I DON'T TRUST IT TO EVEN GO OUT OF TOWN!!! I simply want out of their contract and part ways from this rip off of a company!!

I was in Best Buy looking at doorbell deals. And Vivint was there, had their deals set up, I talked to their rep. He showed my wife and me the system and we were convinced that it was a good deal and we decided to do it. We used to have ADT and we canceled that and went with them. It's about the same but Vivint was cheaper.

The product knowledge of Vivint's sales representative is good. That was the first thing I’ve noticed. And the installation team was also good. It took them about four hours to have everything installed. Our Vivint system allows me to be able to monitor everything going on in the house remotely. But I’ve had issues with the unstable technology like with the cameras going offline or something is not working. There are some things that they can do as far as room for improvement. But over the past three to five months it’s been better. I had some things done since I’ve had the system in place that has helped the stabilization of everything staying online. I haven’t had any issues lately so hopefully it stays that way and it should be good. I would endorse Vivint. I had some issues here and there but nobody’s got a perfect system but for what you’re getting as far as the technology and things that they offer and with their installation specialist it’s good.

Vivint's installation team was great. I love the company and the product. And I would tell my friends to get it.

The tech we had was wonderful. He was here for 10/11 hours. Job was not completed. Front camera does not work and lock was not put on basement garage door. Was told he would be here a week ago Friday and he was a no show. So we have a camera that does not work out front and the lock was not installed.

We had the Vivint system installed in September. It was well-installed and everything seemed to be fine, but then I noticed that the cameras integrated with the panel in one of the interior/exterior doorbells were offline. I couldn't view them. They put in an additional router but they put it through my own router, which caused some delays. So, we have since removed that. And then the Two-Way Talk portion doesn't work most of the time. But they told me the security portion does not fail.

I've had Vivint for so long. They were giving away the free equipment the first time I heard of it. We went into a few difficulties but nothing that they didn't fix. If I've had a question the people on the will go through it until you get it fixed. They stay with you step-by-step and then next time if something happens or something gets triggered and you want to get rid of that, then you'll know how to do it.

My brother-in-law told me about Vivint and I got my system through Best Buy. I have the camera and the app that allows me to see around my house even when I'm not home. Their reps treated me good, and they were knowledgeable and answered any questions I had. The guy who came to install was on time. He put it in, went through the whole system with me, and explained to me that sometimes it locks up, but I just have to do a reset. One time, I was trying to look at the cameras from inside my house and then it just froze up. It wouldn't bring up the front camera so I did a reset and it has been good after that. Vivint is a good system and their service has been good, too.

The service we received has been excellent: from my initial consultation with Eric, to the local office representative, and to the installation technician. The technician was pleasant and attentive to the task at hand. He answered all our questions and seem very knowledgeable.

To prevent theft, I had Vivint install some cameras along with the basic security system. The sales rep was very knowledgeable and helpful. I just told him what I wanted and to send somebody. The system is easy to use and I've been really satisfied with the service.

Today is 2/20/18 and on 12/16/17 we purchased a $1,400 Security System from Vivint through Best Buy. It has been a nightmare experience that has caused multiple anxiety attacks beginning shortly after our system was installed. We've had our system a little more than 2 months and nothing hardly works! We purchased a Security System because there are frequent home break ins in our Subdivision and surrounding areas. When a second neighbor was attempted to be broken into I couldn't take it anymore and made the decision to get a Security System. Vivint is awful, their Customer service is atrocious! They don’t solve problems, they make excuses for all the issues we have with their equipment and I've had to fight these people repeatedly over the phone with little to no results!

Do I even have to give them one star??? Seriously, they are the WORST company EVER!!! Almost 6 years ago I signed a contract with them and for a year everything was fine. But then we moved and used our free move certificate. The tech came out in October and didn't have the right cameras so couldn't do that. Then while trying to install the thermostat he broke something so our heater wouldn't work, in late October so it was freezing for several days. Had a repairman fix it and cost almost $100. The tech came out again, but still didn't have the correct cameras. Finally on 3rd trip had correct cameras. BUT he couldn't get them working, and they never have been. Our keypad shorts the batteries constantly so we really don't use it in case it won't work while trying to get in and we are locked out. Our security system is worse than using a simple key.

I live in a condo and as soon as I got it, my bestfriend realized that next to my house door there’s always traffic nonstop. She's with Vivint and she said that I needed to put cameras because I'm just a single mom with two little kids. So she called Vivint and set up everything for me. I got the service package with a camera, alarms for my door and windows, the front doorbell, and the kid’s bedroom camera. It took a while to install everything because of the internet. But the guy who came out was really awesome and he helped me out. He explained the system to me, told me how to use it, and set it up for my phone. So far, I’m happy with Vivin't service. A couple of times I had an accident where I set up the alarm then forgot about the alarm inside, and when I went to smoke on the balcony then the alarm went on, and I got a call from Vivint right away. As soon as my parents finish with their remodeling, I’ll install one for them as well.

The features of Vivint are good and the only thing I don't like is the contract portion. The salesman had actually sold me a doorbell camera, which was one of the features that I needed. And then as I signed the contract the technician came out and said my doorbell was not eligible for it because it was a brand new house and I had a new doorbell and their camera wouldn't work on it.

Vivint has been the worse mistake I could have made to protect my home. I have had nothing but issues since installation, it has been a long 5 weeks. The very first week of installation the nightmare started with low battery indicators and cameras failing. They sent a tech out to fix them, he replaced the panel and things worked for roughly 4 days. Then my panel started messing up again. Just froze and nothing worked. After spending 2 hrs on the phone with Vivint they finally prioritized my issue and got a tech out. He was a trainer and very knowledgeable. One of their best according to customer service. He replaced the panel again and did appear to know his stuff but it's useless to know the equipment and system if the product is garbage to begin with.

We love all the different smart home devices that we were able to get started with. The price is amazingly affordable and I certainly appreciate that I don't have to go out and spend over $1000 on my own equipment. Vivint is currently selling a product that offers great value to its customers.

When we moved into the house, Vivint was already installed. We have the thermostat, the control panel, the two doors that are on the electric door lock, and then the windows. Nevertheless, the installers were nice, they did what they had to do and the installation went well. We tested out the doorbell camera for a couple of days but had decided that we didn’t need it. Also, their app wasn't working right as far as setting the alarm and it takes a couple of minutes for it to lock and unlock. And then, our billing is still messed up here. Our loan amount with Citizens is wrong, and I've called a couple of times so they haven't fixed it yet. This has been going on for six months. Whenever I called in, the people were nice and they help. However, they can’t fix what I’ve been trying to fix. There’s a cheaper system up there too and I would tell other people to shop around first and tell them to consider Vivint.

A couple of years ago, a Vivint salesman came to the door, and we just agreed to get the system. The guy was friendly and knowledgeable. The installation went fine, and the installer showed us how to use it. Aside from the system, they put sensors on the doors and the windows, and they connected it to my garage door too. I also got a carbon monoxide sensor. I’m pretty satisfied with the service. At the time that we got the system, I was living in another house, and I have sold that one already. When we purchased the system, they told us we can leave the system, that we didn’t have to take it with us if we ever move.

We had a little incident when the Vivint system was installed in our first house. The installer went through the other side of the wall and made some damage to the drywall. But they gave us a settlement amount so I could hire somebody to fix it so that got handled. Additionally, when my daughter had accidentally set off the alarm, they contacted us right away and we were able to let them know that it was an accident. They've been really good anytime we've had an event. I used to have ADT and Vivint is way better than ADT. Their customer service is more thorough when they call. I have recommended to a couple of people to install through Vivint and they have.

My Vivint system was the first security system I got. I was able to customize my service package, which included the door lock. The installers were good and my system has been good since it was installed. I like the quality of Vivint's products as these are of good quality. I’d tell my friends to get the Vivint system.

Issues with System: system frequently loses network connection. I tried to remedy this by upgrading router from 3 Mbps to 18 Mbps. Customer support said a Linksys router should have been installed for the Vivint system that ties into my home router. This was not done originally. A Technician is coming out to install one this coming Wednesday. The system is currently connected straight to my home Wi-Fi router.

I had a great initial experience with the sales rep and install team. The cameras, mainly the doorbell, is slower to respond when someone is at the door than expected. If someone comes and goes before I can respond through the doorbell then what's the point?! Trash! Since the install I have wanted to have 2 cameras moved and possibly add another. I'm still waiting for certain products I was promised. I get a weekly text from sales rep saying he is working on getting a tech out. It's been 17 days and... crickets! Lame.

While the intent of the product seems to be good, I noticed the locking and unlocking the front door via the app and at the control panel inconsistently works. I might say it's successful 60 to 70% of the time. The install was satisfactory and the responses to false alarms is excellent. I'm hoping for an improved experience.

The outside cameras very poor quality at night. The infrared it’s a joke. I posted a picture of me between my cars. You can’t even see me. I wish the ADT cameras that I had were compatible with Vivint system. They were good quality cameras. My backyard camera you can’t see the side of my door.

We had just moved in to our home last February and we’re new to the area. We had talked about getting a security service. A gentleman named Alex stopped by our house and talked to us about Vivint. It sounded like a pretty good deal, so we did it. Their installers were very good. I’m glad it went smooth as I didn’t want any hassle. I like the camera feature very much. We’ve had the system for two months now and I feel a lot better with it. But I’m pretty stupid and I don’t know how to work it. We’ve referred Vivint to a couple of people. If you’re in the market looking for a security system, Vivint is great.

A person walked through the neighborhood and offered a particular product with Vivint to me. He was professional and nice. I signed up with Vivint and so far, they have done well for me. I have the service for a year now and my favorite feature is the doorbell. When I moved recently, one of their guys came out to install it in my new house but after finding out that it was not pre-wired, that didn’t work out. After that, someone came out again to pick up the doorbell.

We have been a customer of Vivint for about six years now. The package that we got was the box with the fire/smoke alarm. We have been very happy with it. There was a gentleman that had come in and checked all of our motion sensors. He added and took some and put them in different spots. We've always had a very good relationship with Vivint. The only issue we had was with the signs that we got from them. The ones that you stick in the flowerbed. We never got them lit up because with the snow and everything out here up in Fort Mcmurray. It's heavy and it always keeps breaking the sensor off. It's just stuck there all the time and they've given new boxes for it but it doesn't really help.

Doorbell camera is amazing. Covers a very wide range with a clean, clear picture. System works perfectly. Feel very safe and both in house and surrounding areas. I love the sound feature that alerts us to anyone or anything that is coming close to door.

I’ve had a very good experience with Vivint. We were affected by hurricane Harvey and they had our charges on hold for six months. I told them not to even monitor it because we’re not ready to go back in yet since we still don’t have walls and stuff. They were very nice when they came out to look at that. Their system had given me the ability to control everything from my phone too.

I'm satisfied with the service I have with Vivint, although I rarely use it. I have had them for around five years or more and it was the only one available to me at the time when I needed the service. I have a motion sensor and three-door chime that was decided by the installer. He was fine, professional, courteous, and knowledgeable and thought that those features were the best. We have had calls from our local law enforcement anytime the alarm has been triggered. Anytime there's an issue here, the response time is excellent. They monitor it through the control pad itself. When my control panel went bad, they came out and redid that within the last year. One of the things that I don't like is the long contract terms. Nonetheless, Vivint provides good service.

A customer of mine had the Vivint security system and liked it, so I tried it. Now I'm stuck with Vivint for five years. It was a hit-and-miss experience I had with Vivint and I'm not happy with them. The doorbell camera doesn’t work sometimes and that's an ongoing thing. I've spent a lot of time on the phone with the reps and that has been a pain in the neck. The problem hasn't been fixed, but they’ve been trying. They sent some stuff out, but I haven’t had a chance to set it up. The other problem I had is that they hooked me up with a loan, so now I've got these loan people after me. They emailed me bills and stuff. But I didn’t realize that I was going to be paying two different companies. My experience with Vivint hasn’t been the best. I just want them to be upfront with everything.

Worst Customer service I have ever experienced. The only reason I signed with Vivint is because I liked the equipment and not being stuck in a contract. Their salespeople and management team are the rudest people I have met on so many levels. It's clear this company's mission, make money and treat the clients like trash in the process.

The tech doing the install didn’t hook the nest thermostat up correctly so we spent one late January night cold because our furnace wouldn’t work. Then the next night we got a false alarm because the motion detectors are picking up stuff with nothing going on unless our two dogs weighing in at 5# and 7# are inviting friends over while we are gone. The doorbell cam spends more time offline than online. Pretty sure the firefighter box doesn’t work either. We were loyal Vivint customers for years at the house we sold before we built this one and I had very few complaints if any. I’m not sure if the tech has hooked the equipment up wrong or what but I couldn’t recommend Vivint to anyone at this point.

We have been with Vivint for quite some time. A very nice person came door to door and it was my husband who spoke to him. At that time, we've got the alarm system and now, we have the fire alarm and the heating and cooling thermostat. The contract comes up in April and I'm at this point where I would like to add some other things. However, I don't like the thermostat. It's supposed to be connected to the computer and it doesn't even connect to it anymore. In addition, one of the cameras isn't working correctly. And so, I'd be waiting until the contract comes up and then that way I can decide which way I want to go with it.

Vivint's reps installed the security package on all doors and windows, the fire alarm, and the door lock on the front door of my house. The installers were very cordial, cooperative, and finished in 45 minutes. They also explained everything to me except the keyfob. I had a guy in later that explained that to me, and it does not serve my needs so I don’t care about it. Vivint's customer service has been very good, too. Getting a hold of them is just a matter of a phone call and anytime I needed something, they took care of it immediately. Everything has gone as expected and the system works well. I am a hundred percent satisfied with Vivint's service. However, I have their pendant that I can hit the button if I fall or get hurt. It works within 300 feet but I need it to go further, like when I go shopping.

Love my security system. Able to turn on and off with my phone. Look all around my house anywhere I'm at. Talk through the camera to anyone that is home. I would highly recommend to anyone. My mom has the same system. It's well worth the money to know your home is safe at all times.

Buyer beware! On December 6, 2017 we had a Vivint home monitoring system installed. We have a signed contract, created, and sent by Vivint, for "0" installation and "0" equipment fees (equipment was transferred to us) and a monthly fee of $70.99. On January 3, 2018 we were charged on our credit card $1,299.69. We talked to various people multiple times over three weeks and promises were made by Customer Service for follow-up. No one in customer service ever got back to us as promised on any of these occasions. In fact, many times we were told to contact additional people who had no idea why we were referred to them, and they would transfer us around until we demanded to talk to someone with decision-making powers.

I have had Vivint for a bit. And frankly it has been the worst experience with a company I have ever had except for MediaCom. On Thanksgiving day I was at my children's home when I received a message on my phone from Vivint saying "there is an alarm event and Vivint is trying to contact me." First thing I did was try to log into my Vivint app to see who was breaking into my home or if possibly one of the dogs set it off somehow. As usual I was unable to even log into anything. At this point still no call from Vivint.

Our experience with Vivint has been great from the start! Our initial consultation was informative, and enjoyable. The equipment install was done flawlessly and things have worked perfect ever since. The system itself is awesome. Very user friendly, easy to monitor or make changes within my home, and the cameras are a great tool for practicality and peace of mind. I would 100% recommend Vivint to anyone looking to secure or control their home.

After my husband passed away, security became a priority. Monitoring home is now easy. My Vivint system is even better than I expected. I appreciate having a passcode eliminating the need to rummage for my key when I arrive home at night.

A Vivint sales rep came to my door and explained everything in detail to me. He was very quick getting the technician to do the installation on that same day and everything went well. I got Vivint's motion detector and cameras and the installation was quick and good. However, I don’t always have access to the front door camera since I’m supposed to see it wherever I am if somebody rings the doorbell. I have it on my phone, but it keeps loading and I can’t always see who comes to my door. I’ve wondered if I have the internet connection right. I called Vivint about it but I was on hold for so long that I gave it up and then I'd try another time. We got to reset everything and it worked. But it’s not working again after a few days so I’m a little frustrated with that at this point.

Vivint was referred by a friend but it's not so good. I've been calling on and off for repairs. Then on Sunday, they came and did the repairs. It only lasted for a couple of minutes when they were here and that's it. Last night we've had a problem on the outside because there was a lot of swaying. There was someone at the back when I got inside and I saw the shadow of a man. But I was not able to see it because the cameras are not working properly. And I cannot see because I have to go back and it's not letting me anymore. I sent a letter again to Better Business Bureau. I am unsatisfied with Vivint.

Installed Nov 2018. Tech was here till almost 8pm. He didn't help me put in passcode to company so when I accidentally set it off I couldn't confirm who it was. 2 cameras wouldn't work and faulty monitor. 2nd tech came in January, replaced monitor, router and smart door lock. I left and came back because I forgot my phone and was locked out. He didn't set the code on my smart lock and 2 cameras are still down. On 2-13-2018 another tech arrived at 10:30 am to fix everything, took pictures of camera wiring and sent to supervisor. Supervisor confirmed wiring is not code and red wire stapled all over the exterior of my home and red low voltage wiring zip tied to 120v high voltage line (a big no no). A 3rd tech showed at same appointment and all 3 worked till 7 pm when I asked them to leave because my wife has to eat, shower and get up at 2am for work. Still 2 cameras not online.

I have been a Vivint for a few years and the company just keeps getting worse year after year. Latest problem with Vivint is that customer loyalty managers have NO clue as to what equipment customers need and if it will work, they just. I asked for an upgrade to my system, was told what would be installed, was given an appointment date and top of that, took $1,000.00 out of my bank. When they showed up the first thing he said was "it won't work ". The panel is too far away from the new equipment, he would have to drill holes in my walls and your family new wiring. He also said that people that you talk with have NO CLUE what goes in the field.

Had Vivint come out today and replace the router and all systems working properly as of now on Thursday, 15 February 2018 and see how things work the next couple of days. We have had a lot of problems with the equipment such as smoke alarm cameras, 24 loop on cameras, false alarms and clips on the backyard camera. Specialist been down for 3 to 3 to 4 days. Hopefully everything is working good. We’ll see what happens the next couple days. Will not recommend to anybody to this company until everything is working properly and I am satisfied with the work.

Be very careful with this company. Bought the system through Vivint Best Buy, everything is paid off. Installation got cancelled without notification. On the third or 4th appt of installation the guys came between 8/9pm and finished really late. Noticed one motion detector was not installed. Called the company. No one called back. After a month or so video cam is not recording, made an appointment again the guy didn’t showed up and didn’t bother to call. Then after a month Vivint was calling my work telling me I owe them $96.00, I asked them, "For what? You guys do automatic payment on my bank." They said it’s for an upgrade, I asked them what upgrade, they said “They don’t know, it’s very vague. And it just say I need to pay them.” I'm like, "You don’t even know how did I owe you guys money, and you want me to give you my money." Tried calling them more than 6x. Nobody gave me answers or help. Very frustrating.

I just retired and I was consulting. I was keeping some secured test materials in our home so I thought it would be a good idea to get a security system. Our house was wired for it but we never hooked it up. Vivint offered to do a free install. The salesman was good and he was there at the right time. He convinced me to buy the service. Since we haven’t shopped around, we went with their system. I got Vivint’s standard package. However, the installers took all the wires to the different windows and doors and put it on one item. The whole house was armed. It didn't have the bypass feature where I could leave out a window open for a ventilation and still alarm the rest of the house.

So far, with a few exceptions, we have been satisfied with Vivint's service. We had an issue with one of the alarms being in a building that was too far away from the house. It was having trouble communicating with the system, but that was resolved. Then when we had trouble with one of the door locks not functioning, some of the technicians we talked to were not familiar enough with the system and how it worked, so we had to make several calls to resolve the issue. Considering the new technology, we thought about upgrading our service since we had an old equipment. However, Vivint wasn’t willing to upgrade any of the items that we had because we still had a couple of years left on our contract. It's going to be up in a few months and we might reconsider going with somebody else if Vivint isn’t willing to provide the services that we’d like to have now.

We had our system installed and within 24 hours the system went down. We were told someone would be out to fix it and 48 hours later we still didn't have anyone show up. I called and asked for someone to be out that evening or remove the system. I was told I would get a call back and never did. They showed up and couldn't get it fixed, came out again the next day. An hour after they said they would be there and it hasn't worked since. I sent in the request within the allotted timeframe to have the system removed. I have sent 2 emails and the letter FedEx and haven't heard from anyone.

Vivint was already installed in the home that I just bought. I’ve been with them since October and I like the idea of the whole system, the camera at the doorbell and all of that, although I have some questions as to where I can see and receive phone calls or answer the doorbell from my phone when I’m outside. At the time, I didn't have my internet set up here so they didn't do that before. Vivint is so new to me and the system is much better than some of the others that I've used in the past at other locations so I'm excited about getting the upgrades and being able to answer with a phone and maybe even lock the doors and things like that as well from my phone. I would want to receive an occasional call from the tech service or sales to check and see if everything is okay and what they can do for us. The system itself looks like a top-quality product and the company's going to be a good company for us, too. I'm very satisfied and I would recommend it.

Almost all Vivint customer service was polite and respectful, easy to deal with. Same goes for installer. Only glitch was installer forgot to leave the sign. When I called Vivint regarding this matter, the customer service employee was abrupt, saying he wouldn’t charge me the $10 “this time”. Keypad is straightforward and user friendly.

Was interested in the technology & monitoring, but soon after it was set up, we had constant problems with it communicating. At some point if you send a technician every week and it doesn't resolve, it shouldn't be on me to keep complaining over and over again. Eventually, I disconnected the system because it was completely not working. If Vivint wasn't just a blatant scam for money and hope people don't sue them, they'd realize they could have had a customer for life rather than just worried about my first contract for services that did not work. Avoid Vivint at all costs, use a simple, no-contract provider with customer service that thinks long-term and does the right thing.

Overall bad experience!! Cameras not functioning properly, main panel always freezes. Every time I call support customer service all they want to do is reboot system. Installation was done very poorly. Have had it for one month and overall very dissapointed.

The system is great! Wish they made more of the automation at a better cost so we can have more cameras and plugs you can turn on and off at the panel or with our phones. Their loyalty department is not that great at discounts for new stuff. Even after my 5 year contract was up my bill did not go down! So now I have resigned and have the option to pay my stuff off and just pay the monitor fee!!

This company likes to keep charging you for service and equipment that is not working. Called them over 6 months ago and a technician was suppose to come out 2 weeks later...and didn’t show up. But guess what they continued to charge me for service that didn’t work. They said they tried calling to reschedule which is a lie. Their word against mine. What happen to customers being right. Called again today and asked to cancel early and they refused and wanted to charge me $49 to send someone out over a new issue. This is the same issue I called about over 6 months ago. If they are monitoring my home don’t they know the service doesn’t work!!! You can’t even use the keypad!!! This company is such a waste of money and a joke!!! I DO NOT recommend this company at all!

I just wanted to try it out to see if Vivint would be useful. I've got it through the years and it's just for an extra comfort. When I was going to get the camera installed Vivint had actually told me a time but what they meant was it would be between this time and this time and he never did tell me that. So I kept calling to see when the person was coming. I called someone and let them know my dissatisfaction with that. Other than that, everything has been great. They provided excellent service and I certainly would recommend the security system to others.

I called ADT and the guy I talked to was knowledgeable, and his package was close to $600, but I didn’t get a good feel from him. On the other hand, the guy that I talked to on the phone from Vivint was a bit more knowledgeable and explained a few things over ADT that I didn’t know. Vivint's price was considerably higher than other choices I had. But the money wasn't as important as quality and observance to me.

Over the past week I’ve using the Vivint. It has been good. Having the app on my phone has taken all the stress of carrying keys with you and trying to find key to open door. The app is user friendly. What I don’t like is false alarm. I sometimes the doorbell ring on my phone and when I check there is no one at the door. Also, I get message about bug, and I don’t know what to do.

We love this company and the services they provide. We had a very knowledgeable and helpful agent get us set up and they had someone set up all of our services the same day. The system works so well and is very easy to navigate. It is so helpful having everything in one app.

Not only did I get charged for months for an item I never received and was never reimbursed for the Alexa I never had. I ran into an issue last week with my Vivint security and I am extremely upset! While my battery stated it was low, and even after speaking with Vivint support tech (they can pull recorded conversation) I had 40% battery left on my front door lock and because I have the keypad, I do not (Which now I see that I will start doing so) carry the spare key, I've had this security system for some time and with 2 kids it was easy for them to just put in the code. The Vivint Support Tech attempted a reboot and all other methods with no luck, he stated that the Lamp Module Sensor was interfering with the reception to the front door keypad and told me my to call a locksmith. Not only was I livid! Now I had to pay someone $100.00 to open the door and with no other option but go directly through the keypad to unlock it.

It has been fantastic so far! After 12 years with ADT, Vivint has been a favorable switch in security systems. Other than the occasional lapse in the internet connectivity, everything else have been going smoothly. Let's just hope the honeymoon lasts.

Everything has been beyond my expectations. From the immediate return call to the final installation it has been a great experience and I am very happy with the system. JOHN was the salesman and Christian was the installer and both were awesome. Thank you!

I like Vivint's security system. It is well designed and if the features worked, they'd be phenomenal. But it's unfortunate that I have other things going on with them and some of the support is not ideal. To start with, I didn’t get enough sensors even if I told them how many I needed. Then, within the first week, there was something wrong with the system. They also messed up on my billing. They're sending the billing to another location, and my billing and my charge card no longer match. Plus, they billed me for something that I didn’t get and they didn’t bill me for the things that I did get. When I called them to straighten all these out, they gave me an email address where I could send them the proof of payment. But when I tried sending it to them, the email bounced and the address they gave me is not a real one.

I have overall received a great experience with my Vivint Smart Home security system. But, I have noticed that the monitor system that is attached to the wall is not always updated on the date of the calendar. When it turns midnight, the date still is the same, it should be changed to the new day. I did notice that the date eventually changes the day progresses on, but not on midnight. Also, the window sticker signs seems small compared to other security alarm companies I have been with in the past. Do you have any other larger window sticker signs? Also, I have noticed that the doorbell camera seems to skip footages. It does not record every time when someone leaves and arrives at the front door. I just mentioned these instances that I have noticed so far.

The system is new to me but so far so good! Would recommend so far. Need more time for study! Their support was good and friendly also, their technician was fast and neat, all work was done in the same day that I ordered it.

From the moment the system was installed, the technicians were professional and briefed me on its operation and I have never felt more secure. There have been a couple of occasions when there was an activation but the Vivint team promptly notified me and the situation was resolved very quickly, without the use of any other resources. I'm a satisfied customer.

While my Vivint system is working well, I am concerned with all the competition I've seen so far. The cost per month is an issue because I've seen some other ones whose monthly charges are $35 and even cheaper than that. From what I understood, Vivint is not in that ballpark range at all after the contract is expired or after I finish paying off on my hardware. I'm hoping that once my contract is up, I'd still be able to carry on with them.

I have been with Vivint for four years and so far, the operation of their equipment itself is excellent. I have everything they offer. Cameras, doorbell, garage door opener, and door locks. However, I had billing issues recently and they could be more helpful and clear on exactly how they package things together. And rather than just being able to answer the question, I was passed from person to person until I ended up in what they referred to as the customer loyalty area.

I'm very pleased with the service. It is very modern and effective. I really like how the cell phone is the main anchor for the security service. You always have it on you so it just makes sense. The technology is very aesthetically pleasing. The service setup is awesome. The service engineers are amazing.

The cameras go out all the time. And when we call Vivint to get stuff fixed, they send somebody out but the appointment is usually like a month or more. They're not good with that at all. I have two Vivint systems, one at my house and one at my office. They got me stuck in this contract and the camera equipment is not working. It happened so much that I told them to just come and get the stuff back because they charge me $100 a month for that.

This company is HORRIBLE. I never take time out to write a negative review but these people have been so ineffective with their customer service, that I had to take time out to write about them. Once you sign their contract, all they care about is getting their money. That’s it. They are not there to solve your problems.

Still haven't seen the insurance certificate on my account. Also there is a website link to obtain the insurance certificate however, I receive a warning that the link "could be a site pretending to be Vivint". System so far seems nice.

If you would like to have a reliable and thorough experience from sales to installation to service and customer support, I highly recommend Vivint. I am in a business and we have partnered with them. My package includes flood sensors, window sensors, and a doorbell camera. And so far, I am happy with their service. Their sales representatives are professional and very thorough. I had their complete attention. Their installers, meanwhile, cleaned up after themselves and they were actually early.

Our tech was amazing, he knew what he was doing. Jose was great! He arrived on time and kept us notified on what he was doing. He made sure to tell us what he was doing every step of the way. He was clean and kept his area tidy. He showed us how to work our alarm.

The sales representative from Vivint was very knowledgeable. He provided a lot of information and explained to us about the equipment. In addition, when their technician came out, he explained to us how to use the paneling and discussed with us the website. He was also very efficient. In fact, it didn't take him a long time to install the equipment. So far, I like that we can control the panel from my cell phone because sometimes in the morning when you're in a rush, you may forget to arm your system. This feature is very helpful.

The Vivint’s sales rep was very nice and friendly and I loved talking with him. He was a student that was down here working for the Summer. We don't usually like it when someone comes to the door because we had to think about the product but he did a really good job with the presentation. We went ahead and bought the system with him. Also, the Vivint installers were really good. They were very helpful even when I had them all in here installing everything, then I had a problem with ADT. We had ADT before and I didn't like them. I had to take the Vivint system out and deal with ADT because they screwed me. Then, Vivint had to come back and reinstall.

I'm a new homeowner, I asked around and investigated multiple companies, ADT, Comcast etc. VIVINT set me up with a doorbell camera, keyless entry, and has a very user friendly app to arm and disarm. I can see what's happening 24/7. Love it.

Two weeks ago our security systems installed and that day the doorbell not working, so we called and schedule a technician to fix it, but the technician did not show up and no call also. So we rescheduled it again. Now the technician cannot make it because there is a problem with the previous appointment, so now we reschedule again this coming Wednesday, 2/7 morning. Hopefully the technician will show up. If this is not going to work, we decided to cancel our service and get a full refund. This is not acceptable at all. Poor service.

From the beginning we were lied to. Gentleman came to our house, told us it was a 3 year contract... nope 5 years! Problems with the camera and door lock working that we paid extra for. After several times of having a technician out to fix it, work for a few hours then back to the same issue. Asked to have them removed from our bill. Nope they couldn't do that. Refer a friend and get a $50 credit. Yeah we did that to only be told that the guy that set that up quit so they have no proof! So no credit for us.

The basic Vivint package that came with what I was getting for AT&T included the wall panel that connects to the wireless internet. It also has the doorbell camera so once the doorbell rings the camera pops out and I see who is ringing the doorbell. I have the camera inside too. I can also download their app which allows me to unlock and lock the doors using my phone. Also, I can see what is going on in the house through both cameras on my cell phone. So, if I call, I'd get a discount and they're just monthly installments unlike how ADT makes you pay for all the equipment upfront.

I heard good things and overall, the service has been fair, but I expected a little better than what was delivered. Still having some delays on the app display for the doorbell camera, but the notifications are responsive. I am pleased with the equipment that was provided and it seems to be performing as it was said to. Initially the customer service was very responsive, however after installation the responsiveness seems to have slowed. Also still waiting for the Amazon Echo 2 that was supposed to be part of the installation and has yet to be delivered. Still, I am pleased with the equipment and capabilities. Seems to fit the bill for what I was looking for.

The Vivint sales rep was good and the company's service has been good as well. I had a nice experience with the installation and the installers were knowledgeable.

My son had my Vivint home security system installed and so far, I'm satisfied with it. I'd recommend them.

Vivint's salesperson, who was also the installer, was very informative and worked quickly. In addition, he explained everything very thoroughly. I like the smart features. However, we have had three false alarms with the sensor on the garage door. I've told Vivint about it but it hasn't been corrected yet. I'd be very satisfied with the system once it gets repaired.

Highly disappointed with my Vivint equipment and service. We’ve only had the system for about 3 weeks and have already had 4 different service techs come out for various reasons. Called again today, Feb 5th because of camera and thermostat issues. I was told the next available appointment is Feb 19th! Completely unacceptable!! Although the service techs have been great when they come out, I’m disappointed in the system as a whole. We’ve taken time from work to be home so that “new equipment” can be “fixed” time and time again. It’s an inconvenience. I don’t regret many things in life but opting to go with Vivint as my “smart home security provider” is definitely one of them.

I called last week about the panel freezing up when I was in the doorbell camera. I called & the tech was able to get it reset. I called today about the doorbell camera not working, & it was stuck on Thurs, Feb 1, 2018. They were not able to fix it. I have had this system less than 2 weeks, & it has been a frustrating 2 weeks to say the least. I told them I would call back later today and try again.

I love my security system. It’s so convenient to be able to lock and unlock my doors for the contractors while I can monitor what’s going on when I am away. Vivint offers great affordable service. Seth was so helpful, he was able to explain how it works and clarified all my concerns. Thanks Vivint.

Quality is very good, looking forward to expand or add more cameras. Trying to get used to using the system and convince my wife to also use it. The reception on the cameras is very clear. I am trying to think what to write since I have a problem seeing. Other users of the Vivint alarm system are happy.

Can't remote access system or website due to poor initial setup by technician. No signage placed on premises. Customer Service explain that technician cannot be sent out without reason. Signage must be mailed to DC and I have to drive or catch a flight to Florida to install mailed signage.

I was at my sister’s house when Vivint came in and installed the system there. It was very interesting when I was sitting back listening to it. But since I had Vivint's alarm system, it has been one problem after another. My panel keeps going offline, and I had to replace the batteries twice since I had the unit. My sister keeps asking about that, and when Vivint comes out, there's nothing wrong with them. It has been four or five hours that the panel has not been recording or picking up anything, and that's a lot since someone has broken into my carpark right in front of my door. I had the door sensor, and it points to the front of my car. Vivint always recalls when somebody walks and pays, but they don’t recall when somebody was thinking of my car. Also, one night, the Vivint team was supposed to come out and fix my alarm system. I waited up, and they never showed up. They said that they were tired because they had a lot of emergencies.

We switched to Vivint because we liked the equipment. We went to the store looking for cameras. We thought we could just install ourselves like some of our neighbors had done but when he explained to us the camera system that they had, he went into Vivint itself and how it worked and we just liked what he said and he told us the truth. It was very, very good in the beginning. Whenever we had a problem we called and the folks on the telephone were just superb -- very courteous and very professional. They knew their stuff and were very willing to help. They never rushed us. They even listened very carefully and we were very pleased with that.

My interaction with the sales rep went very well. The installation team was very accommodating and they were all great to work with. I purchased a couple of cameras from Vivint, and since I had a security system already, they just tied into a lot of that. Vivint’s system is a little more expensive, and that’s the only thing that I'll take into consideration before recommending it. I know there is a cheaper system out there, but we've been happy with them, and their service has been great, so far.

Vivint’s reps were canvassing the neighborhood and we happened to be in the market for a security system. He came in and told us all about it and it sounded like something that we wanted because we had researched it a lot so we signed up. We had a very good interaction with the sales reps. They knew exactly what they were talking about and were able to answer all of our questions. I had no hesitations and didn't have to call anybody to get a second opinion. They knew about the service and knew where the people were and when the installation could take effect. There was no high pressure and no fear mongering. They stated what it would do and how it would help and address the concerns that I had. The installation took effect that day and they had it up and running by that evening. Our interaction with the installation team was also great. It was so wonderful that we even had them for dinner.

Vivint’s Nest Thermostat doesn’t talk to my box and I have no way to control it other than manually. How much of a smart old feature is that if the only way I can make adjustments to it is to turn the dial myself? I had less work to do with the old programmable thermostat than with this thing. They said that they’ll connect it to my system. But how? It’s not in the manual anywhere and they didn’t do that when they installed it. That was the last I heard from Vivint and they left me hanging. I also have their other stuff like the smoke detector, Carbon Monoxide detector and motion sensor. The system seems to be working okay. I noticed that one of the button pendants doesn’t seem to work though. It did before because it was too sensitive. I just picked the thing up and breathe on it and the thing would trip, then they called through the system. A couple of weeks ago my grandson was over for the night and he grabbed it but nothing happened.

I love, love, love Vivint!!! The system is so user friendly even at 70 years of age I find it easy to use. I had a major monitoring system and I never used it. I use Vivint all the time because it is so easy to use with my cell phone. I love how it is connected to Alexa and via Alexa I can open locks, doors and arm/disarm the system. I am a good Ambassador for the product and even when my friends want me to stop talking about it, I have another feature to show them. It is my opinion that every household should have this system and protect their lives and belongings. I love seeing orange Vivint signs popping up throughout the city. Tom, the regional manager who introduced me to the system was fantastic. No pressure.

Door lock operation via the APP or control panel is intermittent. It appears even a slight pressure of the door mechanism on the door jam plate causes the problem. Lubrication may help. I have no instructions for cleaning and/or lubricating the door lock mechanism. Operation is better if I center the door mechanism in the door jam plate opening by adding pressure to close the door tightly.

We've had our Vivint system for almost two months, and it has messed up in one way or another several times each week. I had to call less than two hours after the install! The installation technician was good, but even he had great difficulty when calling to verify set up. He was on the phone with them for about two hours dealing with the disorganized people. Poor guy had to hand me the phone because Vivint was going to charge us an additional $200! Right from the beginning! My wife really wanted to give the system a shot, so I didn't tell the installation tech to take everything back out and cancel everything. Over the past 6 weeks I've had to call their support team at least twice per week. Most have been helpful, but a few have been rude, even accused me of not knowing how to follow instructions! I worked in electronics/avionics/communications for 11 years! I know how to troubleshoot!

The Vivint salesperson was extremely friendly and well-versed on the features and how to get in touch with everybody. They even pulled up some of the reviews and showed all of them -- good and bad. When we were sitting there and talking, my wife chose the features. She was at home more than I was, so I wanted to make sure she was safe. We purchased two cameras, the doorbell camera, motion sensor, and the glass break detector, and we also got the control panel and the mobile app. The installation was extremely fast and the team was able to answer all our questions. Also when the alarm went off, their people called right away. We have been using Vivint for about three years now, and I am highly satisfied with their service. I also recommended them to several people.

I have had Vivint Security since I moved into my new home after October 2016, and I have never been satisfied but worried about the product I've purchased. I have four cameras; which at times one or the other camera never stays running or recording consistently. It seems as if me paying $90 a month for a product, it should work without any problems but it's not! Im getting worried because there have been times the camera reads disconnected to the internet. And alarms have triggered off by themselves!! Every time a technician comes to fix my cameras or panel, they will work while the technicians are here but once they leave the problems continue.

I live in an area where people have been burglarized. For safety reasons I purchased a service package from Vivint which includes an alarm security and a doorbell and an inside camera. Vivint is a great company to be with. They have the best rates. They're rate is really low and their rep was very nice. He gave me the best service that he could and gave me a discount. Also, the guy who came and installed it was awesome. He was nice and made sure I knew how to work the with equipment. He also came back again to make sure that the equipment is working correctly. He treated me very well. I've been recommending Vivint to people already. I’ve been sharing my code that Vivint gave me. If I refer somebody they would give us both $50 off.

A Vivint sales rep came by the house and he was very polite, courteous and very helpful. We chose a whole house monitoring system and I like the way it's set up. The installation was fine, quick, and easy. It's a good system and it works well. I'm satisfied with the service overall.

We have been using Vivint for about six months now and I’m more often satisfied with the system. The installation went well and the installers showed everything to know about the system to my wife. But the camera is not working too good so my wife will contact Vivint about that. Other than that, I have no problems with it.

My grandmother has Vivint and she recommended it to me. Since I am out at school and my mom is left in the house, we also put Vivint at home. We got the doorbell camera and the back door. Plus, we have a back outside camera. We wanted to see our backdoor so that nobody could come up. And the doorbell feature is my favorite. I like the visitor detection or notification when anybody is in front of the house or the door. I like it a lot that I can check on my phone and see who is at the house. I also like that you can even talk to the doorbell to the phone. It is awesome.

Four times I have set the system to AWAY. Four times I have returned to find the system set to STAY!!! STAY does NOT activate the motion sensors in the house (unreliable). The system was advertised as "cellular-based", however, in order for the camera doorbell to function FOR YOU when you are AWAY FROM HOME, you must have a WiFi connection... not only IN your home but wherever AWAY you may be!!

We live in a newly built community. They were building houses and Vivint came by. The interaction I had with the sales rep was great. He was personable and made us laugh. We purchased cameras, smoke detectors, and front entry. The installation was done by one person and he did a great job. We're not user-friendly on devices and he showed us what apps to download and everything like that. We are very pleased with the service.

We moved and don’t have the video camera anymore. I'm going to eventually get it again, but when we had it at our other house, I had no problems with it at all. I'm 100% satisfied with Vivint's service. However, the batteries they supplied for the doors only lasted three months. I don't know how long they regularly last, but I have to get really good ones and throw them in.

We’re happy with the system we have from Vivint. It works fine. The system’s quality is not perfect but it's good. However, the volume used to have the ability to adjust when I turn it off when staying home. But after an upgrade, the volume is in full blast and wakes up the whole house when I turn it off. We had the system installed two years ago. We were happy with the installation and the installers helped us decide well what types of system to put in, whether a glass break or a motion detector. They did a good job. Also, Vivint has professional and courteous sales representatives and we’ve had good interaction with them.

If someone is looking for a home security service, Vivint is a good service. A friend of mine who knew I had just bought a new home told me about them. All I needed was the home security package but when I got Vivint at that time, the cameras were not yet available so I just took their windows and the doors features. The installation was fine, everything went well. Although one time, I called them because I was out of work for a period of time when I was sick and I didn't have enough money to pay so I got behind on my bills. But I got back on track and I had no problem. The only thing I wanted though is the cameras and they told me that I would have to pay 1400 dollars for them. However, I felt that the cost of getting the upgrade of the service was a lot, and so, I didn't get it.

I signed up with Vivint because when I got my AT&T internet set up, it was a package to get the Vivint Home Security. But we haven't been very thrilled with Vivint because I don't feel like anything is ever working. Our doorbell and thermostat are constantly offline. And we've had about 10 techs come out and try and fix it. Nobody can get it to work. With the thermostat, we tried and changed the temperature but it would defer back to whatever it was set previously. We had a tech come out to try and fix that. Also, our doorbell has never worked. They'd come and fix it and it would work for 12 hours then it would be offline again, it's offline right now.

I am frustrated with the Vivint camera. It's just a waste of money & time. My plug in the restroom it takes up space on my plug in. I can't even use my electric plug to groom myself. My neighbor is catching hell because someone stole his things at his house but his Vivint camera was offline & Vivint took a long time to fix it so we are ready to go to court to get out of the contract with Vivint. See you in court Vivint!

I am very disappointed with the service so far. You came as a door salesman for your product. That evening you were supposed to install by 8 no one showed up until 9. Then once he showed up he didn't have all of the equipment needed for my house and rescheduled installation for 5 days later. 5 days later no one showed nor called to tell, me they weren't coming. My fiancee called and was told they would call back. They didn't do that then my fiancee had to call again today. Now they arent finishing installing for an additional week and half and I'm paying for service that I don't have all the tools I am paying for. This is disorganization and no regard for your customers. I'm about to call back and cancel the service altogether.

We have three doors. Only two were ever installed correctly. Service tech found the problem on unrelated service visit 4 years after the fact. Called the company and we were told it was our fault because we didn't know it was installed incorrectly using the check feature on the control panel. We asked how we would know the difference since the uninstalled screen was the only one we'd ever seen. We got an apology email and a 100 credit... that was it.

I was looking for a home security and I was already trying to do with Bay Alarm. But they were overpriced and they didn’t have 1080p for outside cameras unless they were hardwired. When I found Vivint, I did some research and I went to them. I got an outdoor camera and indoor camera, both wireless, and then the doorbell camera.

I had Brink Security in the house I previously had. But when I moved to this house, they said they couldn't get the cell back up to work on the alarm. I told them that I will get another alarm company that could. Vivint happened to be out in the neighborhood making outdoor sales calls and they did the installation in September '07. Some alarm companies have the things on each window so if somebody broke in a window, the sensor will trigger the alarm. But Vivint has these sensors on the walls that monitor for so many rooms, windows and doors, and that’s good because then I can open up my windows to get fresh air. But I wish they would put the alarm on the security door instead of the wood door. That way I can still leave my wood door open so my dogs can see out or people can see that I have a dog inside of my house.

I walked into a Best Buy and saw Vivint there, so I asked the salesman questions. I purchased their sound sensor, several cameras, and the main control box. I’m very happy with their pricing. A little lady showed up to my house to install my cameras and all the other stuff. She had to be 4 foot 2 inches and I couldn’t figure out how she was going to get up. I felt bad making her climb up but she got up there and installed the things perfectly. I’m very happy with the service and although I had a couple issues that I couldn’t get solved, once I talked to the right person, he set me right up and my problems went away. I have recommended Vivint to several people.

The Vivint door-to-door sales representative was very informative. And the guys that worked on the installation were pleasant as well. The system can be turned on and off from my phone. We are highly satisfied with the service. Plus, the bill doesn’t go up but it will decrease.

Got my system set up on Friday Jan 19th. It worked for two days. Panel went black so they reset it. Went black again and they reset it again and now it’s black again. Have had the system for two weeks but only worked for two days. Not happy at all.

My son decided that I need Vivint’s security system and I’m satisfied with their service. Their sales rep was a great guy, very personable and knowledgeable. The installation team was very professional and seemed to know exactly what they were doing. They came and did what they needed to do and then demonstrated how to use the system. I have the indoor and outdoor cameras, the alarms, and the thermostat. The alarm has gone off by mistake and the response time from the Vivint team was good. Vivint is a system that is non-invasive, but makes one feel very secure. I would and have recommended Vivint.

Everyone was awesome. The system is great!. Great customer service throughout the entire process. They took care of the install in the same day. I'm thinking about adding other components to the system so I can see into other areas around the house.