Vivint Reviews

I was hesitant when the sales rep, AJ, came by, but he explained everything that Vivint had to offer and I was speechless. I had to have the system in my home. The technology is mind blowing! After I met with AJ, an installer showed up about 30 minutes later and had the job completed a little over 2 hours. I love the system!! And I thank you!! And a special thanks to AJ for stopping by!

This company is a big upgrade from “frontpoint” system I had and I have recommended it to all my friends. I feel much more confident when I’m away from my house with this system. The customer service is much more professional than Frontpoint customer was.

The installer was very polite and knowledgeable about the product. I have had an ongoing problems with the cameras going offline and having to reboot the panel or totaling rebooting the router several times since we have had this system. We had this system installed so we could have 24 hr monitoring but it does absolutely no good when the cameras go offline and you are not home to reset the WiFi. This defeats the purpose of installing cameras. We have only had our system for two weeks and I have had to do this multiple times.

The technician was knowledgeable courteous and neat. He was very professional. He gave a very detailed tutorial. I am absolutely enjoying this alarm system. Thank you! This was one of the best decisions we have made regarding our home. Equipment is the highest of quality.

I have had service for about 3 weeks. I think it might be okay but have questions and can't get the salesperson to return my calls. I suggest if you plan on buying you get TOTAL clarification on how system works before you sign on dotted line because it seems that after you have committed, they are no longer interested in keeping you happy. Online chat service informed me they could not guarantee salesman would return my calls and referred me to online videos. This may be okay for some but senior citizens and maybe others may need more than a video. I'm definitely not happy with how they handle customer service.

I was very pleased with my experience. I feel that I got a good price, very timely service installation and the guys I dealt with were professional and friendly. My system seems to be easy to use and I am glad to feel more safe!

It is set up through wifi, so intruders cannot cut phone lines to disable! Equipment is small and sleek looking. Cool features with the thermostat and doorbell. People were friendly and set up was quick. Would recommend to friends and family.

I enjoyed working with the Vivint rep and the technician. I will have to make a few adjustments to the equipment and my account, due to the speedy process, but overall it was a positive experience. If there are any issues I will be sure to update my review!

My friend, Bryan, works as a sales guy for Vivint and I'm confident in him. I know people who have other companies, but I went straight with Vivint. We're now a warehouse so we have done motion sensors on our doors and then we have cameras with our docks and our backdoors. The first guy who came to install was really nice but he didn't know much about what he was doing. So we ended up having somebody else come out. His name is Daryl and he is amazing. We like him a lot. He did our second install and then we just moved to different location so I requested to have him and he did that install as well. He's very professional and he absolutely knows everything that he's doing. The security system has only been set-up for 2 hours. We are completely confident with it and we like it a lot. We have to have it for one of our customers. Other than that, we wouldn't feel that we need to have one. But it's nice to know that we do.

I had an old first generation ADT system and ring doorbell was all I had. A Vivint sales rep came to my house, described the whole system and it was exactly what I was looking for. I was also very pleased with the offer and the setup and he said that I have to agree to their card plan to get the price. It was 8:00 at night then. After I agreed and signed everything, he said they were gonna come over that night and install the system because they had a crew right there. That was not what I bargained for but I went ahead and relented it.

Tyson and Andy were both great. They both took time to explain every aspect of the complete process from start to finish. They clearly explained all the options, pricing, functionality of the system and helpful suggestions. The system is very easy to use and the app is great.

Austin was a great guy that helped in every way possible. He is an awesome communicator that was also very accessible to get to. He knows how to get the job done! I recommend you all to continue having him on your team, as he will continue to bring smiles and helpfulness with everyone he comes in contact with.

I am unable to cool my house since the Vivint thermostat was installed. When the thermostat is set on cool, hot air comes thru the vent. Five techs have not been able to resolve the problem. Have gotten fast responses from the Smart Home Pro, but no one has been able to solve the problem.

I had set up 3 appointments just for someone to call and activate my system. The first one they set up on a Sat but they don’t do that on Saturdays. The second one I called after waiting 30 minutes past appointment time to find out I for some reason needed to be rescheduled yet again. They couldn’t tell me why. I finally got my call on the third appointment. The customer service people I spoke with were very friendly and handle the issues I had even with me being very angry at the whole problem.

I like this way this particular Security System works. It wasn't hard to learn at all. Being able to secure it from my phone is another plus. Yes, I would recommend this. I would, however, appreciate a User Manual. A User Manual instead of emails would help significantly since I am a property owner and need to teach my tenets how to use it when I am away.

I had the unit installed and found out the price of everything in an email. I was given a 30 day trial and have followed the guidelines to end the service with no prevail. Half the stuff installed I don't need.

We were able to get what we needed for what we felt to be a good deal and the security we feel is amazing. This system has us covered at all of the points we needed and for a price we could live with.

We had Vivint installed in our new construction home for peace of mind. We have 3 cameras, doorbell camera, smart lock front door, garage door opener, glass break sensor, motion detector and security sensors on all of our exterior doors and bedroom windows. Being able to completely control our home from our phones makes the convenience factor of this system like second nature. Never have to worry about forgetting to set the alarm, lock a door, or if we forgot to close the garage door. I have such peace of mind knowing there is monitoring.

The sales rep we worked with at Vivint was very professional, friendly and appropriate. He was not a pushy salesperson. I don't put up with a lot of the pushy salespeople that go door-to-door. First of all, it's not allowed in our neighborhood but he got through the screening. He handled himself well. The install guy was also very much accommodating to my husband and I, as the consumers. He didn't railroad his ideas as to how it should be set up. He had a lot of questions about where we wanted things placed and what we would like to do. He told us, “I can do it this way or I can do it that way." He was certainly respectful to what we would prefer.

Vivint is a great company. I had a home security system before, but I like the features their system has. I enjoy having the doorbell camera because I can see who’s there before going to my door. Sometimes, though, I can't see all the videos for some reason. But whenever I needed their techs, they've come out and they've been great. Additionally, I've had good experiences with their reps. One of the ladies helped me get my money back when I was taking out from my old system which I had before Vivint and that was awesome.

I would recommend strongly that you not take away camera access if you don’t subscribe to home monitoring. The cameras are expensive and of all the people I have talked to about your system they cite this as the reason they would not buy it.

Couldn’t be happier with Vivint thus far. Salesperson was professional and extremely knowledgeable about all the Smart Home products. Installation was same day and fast, the installer was likewise very knowledgeable and professional. Highly recommend Vivint to anyone looking for home security, monitoring, or other smart home solutions!

Left Vivint a couple years ago only to realize too late what I had with them. Their customer service and installers are professional and courteous. The new system is awesome and looks nice too. I would definitely recommend Vivint to anyone!

Happy with our new security and home monitoring service. The new advances made in equipment are impressive. The system is intuitive and simple to use. My only negative comment is around the price of the equipment itself. Other companies were running promotions offering free equipment on basic installations while Vivint charged full price for everything. I stuck with Vivint only because my startup IBO distributorship has a working partnership with Vivint.

I had the Vivint security system installed for family and home protection and so far I am pleased with it. Any problems incurred were quickly sorted out and I really don’t have any complaints. When I made a call after installation it was answered in a timely manner.

Very poor installation. Didn’t clean up after themselves. Didn’t have proper equipment. Had to have them rerun sloppy wiring. Weren’t able to get Google home to work. Told me both garage doors would operate. One doesn’t. Two tech and one online support attempt and Google Home still doesn’t work. Two cameras continue to go out and need reset. Not impressed.

I really like my Vivint Home Security System. It is easy to use and I especially love my doorbell camera. In order to keep costs down, I just opted for the doorbell, motion break sensor and the glass break sensor but there are so many more wonderful features offered. You can feel confident that you are being protected. The guy that sold me mine, Casey **, was a very polite young man and he certainly knew what he was talking about. Thank you Vivint.

I enjoyed very much the idea that I can watch what happens at home. It’s been very helpful to know who’s coming, who’s going and what is happening in front and behind the house. I do like the system very much because it makes me feel safer to know that my house is secure.

I may have had a new installer. The installation took almost six hours and was not done as well as it should have been. The wires for the cameras that were installed are not neatly positioned. The holes created for the wires are too big and were not filled in properly. Furthermore, the exterior camera that was installed is already having connection issues.

My house was broken into a couple of years back. My daughter set Vivint up and it has been my nightmare ever since. It sucks. It is never really online and always rebooting. Right now, it’s always something with this company as far as the technology goes. The people that answer the phone really try to be helpful, as well as the people that come in and do the work. Unfortunately, the technology that they offer really doesn’t go hand in hand with the service that I expected. I have a door camera and it is my nightmare. They've replaced the cameras and have given me booster boxes but it’s just not good. Perhaps it needs to be a better product, or maybe it shouldn’t be advertised as a door camera but as a stationary camera at your entrance, so it’s on the inside and not in the outside. Because weather might affect it. Techs have given me so many reasons why this hasn’t worked and it could be any number of reasons.

The customer service team at Vivint has been very responsive, knowledgeable and very professional. I've had them out here too many times but they've always been very pleasant to work with. The installers understood what I wanted and they were able to provide the services that I wanted. I'm very pleased with it. The features are good. I've got an indoor camera, one outside camera in the rear, and the doorbell camera. But I wish that the outside camera on the back and the one that's in the inside had more range to cover a bigger area.

We were broken into and wanted to get a home security system. We were inside Best Buy and Vivint had a representative there who was very pleasant. One gentleman came for the installation and he was excellent. We really felt like we understood everything when he left. Everyone we dealt with at Vivint handled everything professionally. They were very courteous and they answered all the questions we had. We got a special lock on both the front and back door and we are notified anytime there's somebody at the door, whether they ring the doorbell or not. If they ring the doorbell, we have a camera that records everything at the front and the back. If we don't respond, an alarm automatically goes to the police department or fire department, depending on what's needed.

My tech was her polite. He made sure I knew how to work system. Very nice customer service. Explain everything to me. He walked me though the process. Went over contract as well as cancel form. He made sure I was comfortable before he left.

Oscar ** was very knowledgeable and empathetic. The installer Nick was also terrific. I was a little surprised that the installation started so late, and finished after midnight, but overall very pleased. Definitely feel more safe and protected. Seems reasonably priced, too, which is important for a single working mom.

I’m now pleased with our system but it took a few calls to get everything right. The salesperson was very good at explaining how the Vivint system would work and the person that installed everything was very nice but he left with a couple of issues not resolved. He said he would try resolving the problem online later. After a few days I talked with someone via way of online chat and didn’t get anywhere with them to resolve the problem... It wasn’t until I called and talked to someone threatening to just come and take the whole system out that we finally got the problem fixed. I think there should be some kind of follow up after the system is installed to make sure everything is working properly and the customer is satisfied with everything... I’m happy with everything now. Was just disappointed with having to waste my time getting to the bottom of this problem that should have been resolved before the tech left or at least by the next day.

From placing the order to installation, this has been the best experience. I can't say enough about how my wife and son immediately felt safer by having the system installed. The technician explained everything clearly and helped us set up our smart devices.

When the install was started, my salesman left taking the Notice of Cancellation sheets with him. The next day requested one and he gave it to me. Told him I had second thoughts about the security system. He said to wait. Later I sent him a text saying I had signed the Cancellation Notice. I sent three texts and two phone called and he has NOT responded. Please Advise. Install was on 6/11.

I was told that the camera had night vision but I realize when it gets dark you lose camera images and you can't see anything (just complete darkness) but other than that everything is well. I'm happy with the service alerts and the whole set up very convenient.

Installer left a mess of the house and did NO clean up. Left drywall debris and wire clippings on floor and left trash on ground in alley. No respect for our home. Had to schedule three times to pick up equipment. The second time driver said he had car troubles and flat out said he was not coming and I had to call a supervisor to finally get something done.

Helen heard about Vivint from a co-worker and she got door and window sensors and a keypad for the home security system. But the alarm just goes off once or twice a month in one bedroom. It says "shattered glass in bedroom one" but there's no shattered glass. But other than that, the service is okay.

Somebody from Vivint came to our door and it was horrible. It felt like we were being pressured and the rep lied to us when we ultimately signed the contract. He left parts of it blank and then came back the next day and tried to get us to sign it after he filled in inaccurate information. And then, he wouldn’t leave. We refused to sign the new contract which was not what he promised initially and he told us he would lose his $500 commission but we really didn’t care. He appeared to be a nice guy and we are now much more skeptical. But we had signed the contract and we were stuck.

Switching to Vivint was a great choice. Evan was professional and helped us customize the system to fit our needs while staying in our price range. I would definitely recommend to family and friends. We are happy with our new upgrades!

Great system. Very pleased with it and would recommend it to friends and family members. The price is reasonable and I especially love the ability to check on my residence while away from home and especially the enlightening response by the monitoring staff when an alarm is triggered. Well worth it.

Very good explanation on how to use the app and very quick and efficient installation. He was very patient with my wife explaining how everything works. Also he did a very clean job, he did one accurate drilling on the wall.

We spoke with Tim **. He explained everything about the system so we understood it. Very pleasant young man. Easy to talk to. Listened and answered all our questions. And the installation young man - I believe his name is Andy - was just as pleasant. Very friendly, great personality, did a great job, installed faster than we thought - very quick and thorough! The whole experience was a rather pleasant one! Enjoyed talking to both of them. I think we will be happy with system. I hope all your employees are as wonderful as the two we got to meet!!! Thank You!!

Travis ** was the sales associate and he was great. He explained what company was with and why he was here. He was punctual for our follow up appointment later that evening, and he was very informative about the services offered. Jake and Amber ** were our installation technicians. They were fantastic! Very professional and courteous and friendly. They answered all of our questions and finished as quickly as possible. The *only* downside from the whole experience was waiting an hour for a technician to be available after our sales associate left. The technicians arrived around 8:15pm. Since that is somewhat late in the evening, we might have preferred to schedule the installation for the next day.

The entire experience with Vivint was pleasant, from sales pitch to install. My kids feel so much safer and more empowered with the cameras outside, the easy-to-use emergency services call buttons, and the high-tech smoke detectors. I’ve been given peace of mind and the ability to save time with the accompanying app. My favorite part is being able to answer my doorbell from anywhere within the app! I’m very thankful for Vivint and the security it offers my family.

All representatives were very professional and knowledgeable. Arthur was excellent in his explanation, and the installers were quick and courteous. I look forward to utilizing this system and knowing that my home is secure.

The products are good, the installation was to fast and my outside camera was left almost dangling from the wall, the chat customer service was not friendly and basically just said, "Cancel we'll get your money anyways." But we did get a repairman out to attach the camera to the wall and he was awesome, he went over everything checked to make sure all the other equipment was installed right. Make sure to read the cancellation thru a few times cause like the customer service chat told me the only way out is to pay lots of money, maybe I just got the wrong support person but she should be more professional even if she's having a bad day!

Mike the salesman was all around easy going, knowledgeable and professional. Pedro the installation gentleman was the same. System is extremely user friendly and brings about a more secure feeling in our home. You can arm and disarm in 1-2 seconds. So far so great. Price is reasonable.

Skyler & Daniel Jr. did an awesome job explaining options, physically installing system, training me how to use the system. Pleasant, personable and efficient service! App and panel are easy to use and have same interface. Looking forward to using the system.

I answered my door to a solicitor yesterday and told him that we do not accept solicitors. I was very firm and annoyed, but he kept talking. I decided to invite him in because I did not want to stand at my door for an hour. He was very pleasant and friendly... and manipulative. He made it seem like if I gave a bit of info I could try out a security system for free if I was "picked". He said that my neighbor a few houses down had been picked and had decided to stay with Vivint because she loved it so much. However, when I spoke to her about it, she said that she had purchased it from Best Buy and that the same gentleman had come by her home and bothered her about if she knew anyone who could benefit from the system. She may have sent him my way, knowing that my husband was deployed and I have two toddlers.

Our rep Ernesto was very clear and explained everything thoroughly. We met several times and all our questions were answered. He looked professional and he spoke to us about the experience of our neighbors with the company. We felt comfortable and that we could trust and make the purchase for the Smart Home system. During the sign up process til the installation, he stayed and explained with me detail how everything works. He also was clear about how cancelation and return was totally possible.

My experience with Vivint has been positive. The salesman I had was fairly new but he was honest about that and if he had questions, he would reach out to his supervisor or other peers on his team to answer the questions. He was very helpful. The installation team was very knowledgeable and they seemed experienced. I had a great time with them. Features like the window break sensor and the cameras came with our package for the home alarm security system. It's been almost a year that we've had Vivint and we're satisfied with the service.

All in all, our experience with Vivint has been good. However, we've had a hella bit of time adjusting to when we would set it and not realize that we had to unlock the backdoor before we could open it and the alarm would go off. So, that was kinda crazy. But we like the cameras. We also like getting notified when somebody comes to our door or when there's a presence available but it seemed like when we have it set like that, it's way too sensitive, like if something blowing past the doorbell or if it's raining, it will make it go off. We are constantly getting alerts on our phone and that’s not really convenient so, we've had to turn that off. So, some of the things that we really liked about we have found that we haven't really been able to utilize since it was just a little bit more than what we expected. But their customer service has always been very good and we would recommend them. We did recommend Vivint to my daughter and they ended up getting them as well.

The installer came on time to install the home alarm. In a quick and professional manner. He also answered all the questions. that I asked him. Also he demoed how to activate the alarm system. Also how to download the app. All is good.

We have three kids and our teenager is home alone a few hours after school, so this comforts us knowing we have a good security system in place. We have really enjoyed our experience with it so far and highly recommend it.

This has been a fantastic company to work with from the salesman all the way through technical support! The salesman covered everything necessary during the sale and even checked up on us a few days later to make sure we were happy and answer any questions we had. I love how easy the new sky panel and all of the equipment are to use, as well as the fact that they can use existing sensors from other companies (a big bonus) and you can control most all of it from your phone!

I'm 84 years old and live alone. I love it. It makes me and my kids feel better about me living alone. Now they can check on me anytime and can see who's coming and going. They can also answer the door and hear what's going on.

I would like to start out by saying that the timing of the sales team couldn’t have been more perfect. I’ve been feeling discouraged trying to find a security company with cameras and high tech security system. It’s really hard. They presented to me everything I wanted in one package and I didn’t have to install it myself. The installation team was really friendly and funny and it took a while for them to install it because of it being older. They persevered all the way to the completion like Super Troopers. Thank You for being there all of you and I’m looking forward to a great relationship.

Our experience purchasing and installing Vivint Smart Home was a great experience. Everyone was friendly and helpful and pleasant. I look forward to using our home security and feel safer at home now. I would highly recommend it to others who are looking to purchase a home security.

Vivint has been great since the mi it’s the SmartHome Rep entered our house. He was not pushy, he simply explained the company and products. He listened to our concerns and help us build the best package for our new home. We expected a delay in installation and little did we know, two hours later we had our system up and going! I have recommended this company to several friends and we are all Pleased with our decision to trust our safety with Vivint.

The Salesman was great and friendly, the installers were incredible, fun, and friendly! Would rate both higher than a 5 if possible! My dogs were going crazy and they were very kind to them and loved on them to the point they calmed down.

The technicians that provided my security installation services were professional and knowledgeable of the Vivint products. We feel more comfortable living in a new city with our home security system. The mobile accessibility is a huge upside that lowers our stress level and expands the possibilities of the system.

I had this system installed the day before a vacation. They were in and out in 2 hours. The system is exactly what I wanted and the price was great. Would definitely recommend this system to anyone looking for a surveillance/monitoring system.

The sales representative of Vivint is really nice and very patient. While their installation team are also very professional and very friendly. Plus I really love the Vivint phone app that I can be at work and have the access of being able to see what’s going on with my house. I tell everybody who I know my experience, like about the equipment and basically everything about Vivint. I even show my phone app so they can see how clear it is and that they can see through the camera. They really like the feature of the doorbell that I can answer whoever is incoming.

I was interested in having a security system for my house with features that include the doorbell, cameras and the thermostat. The Vivint sales representative who came out was very nice, informative and helpful. The installer who came was nice too and we walked around together and decided where to put the cameras. However, I would have put the camera in a different spot if I would have known that it only recorded for 10 feet, but it's fine. During the day, it works perfect but at night, I need to hang a light so I could get my whole driveway. Other than that, everything was very smooth and I've liked Vivint so far. I could check things out on my phone and I could see who's at my door. I can work my thermostat from my phone as well. So, I'm happy with Vivinit.

I WISHED THERE WAS AN OPTION FOR NO STARS BUT I HAD TO DO "1" JUST TO POST OUR REVIEW. My Father passed away in June, 2015 and my Mother decided to help out and stay with my Grandmother to take care of her but the house was out in the country so we wanted extra security. She was told in front of myself and other family not by one but 3 different "customer service" people that should my Grandmother pass away, or get moved to a health facility which would cause my Mother to move OR if my Dad's family sold her home which again would cause my Mother to move THAT she (my Mother) would be able to cancel the contract and would NOT have to pay cancellation charges BUT they ALL lied.

While the sales person was very nice it took 2 hours to close the deal and then at 10:30 at night he said the installer was coming over to install which take about 2 hours to setup!! If we didn’t set up that night we would be charged 600 for installation. Are you kidding? Install should be done the next day if the sales closes after 9pm.

My Initial in-home representative was professional, courteous, and knowledgeable. She communicated the overall Vivint platform effectively, clearly identifying the various components and how they interface and the value it provides in home security, economically. Service Tech was punctual, professional and equipment installed, in a timely manner.

Excellent sales and installation service. Looking forward to the safety offered by our new system. Really appreciate the great team that worked with us. Ayzaiah ** was awesome! And our installer, Chris was super efficient and helpful. We expect Great things from our new Vivint home security system.

Sales people - qualified and skilled yet only focused on making deals, not securing long term customers. Installation team - inexperience is evident on the installation side without much regard for quality. Technical skill with operation of equipment is satisfactory. Installation Team - Rushed to complete installation as fast as possible compromising quality and safety. Sales & Installation team - misinformed customer on capabilities of thermostats and the app. You cannot control more than 1 thermostat with your app.

They came by for a follow-up from the previous day. He already had two people there to install it so we didn't have to wait for an appointment for installation. They did it right then and there took about 30 min for two cameras, sensors, and the doorbell. Very quick and friendly.

Your sales Rep, Bryce, and the 2 installers Ashley and I don’t remember other lady's name were very personable, neat and clean. They were very accommodating and very professional. I have had many installers for various things and I was amazed. Please give them a pat-on-the-back. They were wonderful.

Luke was our sales rep & was very nice & knowledgeable. Tim was our installer & he also was a pleasure to work with. Both young men know the meaning of customer Service. I’ll gladly recommend Luke, Tim, & Vivint to friends & family.

Searched for months for a new provider to upgrade my 17 year old system, wanted the latest in technology, such as connectivity to my thermostats, indoor & outdoor cameras, smoke, carbon, the ability to use a phone app, Alexa, and the opportunity to expand to include additional automation later. Went through a number of providers (Honeywell, ADT), couldn't find one that could handle everything i was looking for, until i discovered Vivint. I love my system, it's easy to use, has significant functionality, and the customer service staff is extraordinary!

The equipment from Vivint is good and the sales rep knew all about it. The installation was even better since they acted fast and were clean. But I couldn’t keep any of my cameras online and so the techs have come out and fixed them a couple of times. They’re down now and I hate to keep bothering them. But other than that, the service is good.

We already had a home security system and then there were people coming around our neighborhood going to different people's houses. The person who came to our house was familiar with the system we currently had at that time and he demonstrated for us how it did not work. So, I wanted to switch to a different and better one. I spoke with the Vivint sales representative named Alex and he was good and followed up with us. The installation team did fine and they were really helpful and very courteous. They took their shoes off or wore the little things over their shoes in my house. They were very thorough in explaining how to use everything so that I didn't have any questions when they left.

The person who stop by my house promised to me a complete door lock top and bottom. Days after he came back to sell me something else. After I refused to buy his new item he told me about the gift that he gave me. I contacted Vivint and Olivia from customer loyalty told me, "Don’t worry I’ll send someone to install the complete door lock" and when the person arrive he told me, "We have only the top not the bottom." So now I have a mix match front door lock. Do I recommend them with family and friends? NO.

Your service is not good... I'm waiting for cancellation of my account. Till now no one called us. How many time I send a email. Till now no one call or send someone to remove the equipment. Your agent said it's for trial for 10 days. But before ten we message your agent that we don't like it. And even email you... Till now no response...

Main system and monitors working flawlessly. Doorbell camera has been a welcome addition and works as advertised. Had some glitches with the outdoor cameras and the doorbell camera at first but the problem turned out to be my internet provider's router. I changed the home router and now I can stream the video flawlessly. Installation was efficient and professional. They cleaned up after the installation and went through the ins and outs of the system. The phone app is very useful. I have not used customer service yet, so it is hard to rate them, but based on the rest of my experience I am guessing that it is good also. I would highly recommend Vivint.

I am a homeowner and I feel safe with the services of Vivint. Thank you for the quick response. I have a peace of mind every time I leave my home... and I check anytime and everywhere I go. I will strongly recommending Vivint to my family and friends.

I am appalled at how this company conducts business. They pulled a trifecta of no nos. When I first called to find out what their monthly billing was and how they worked, I was pleased with the gentleman I was speaking with. He was very professional and when I had a question he couldn't answer, he would find out for me. He ran my business credit, asked me all the information they would need, and explained to me that it would be a 5 point hard hit on my credit that would then be taken back off after the service was installed. I was ok with that. He then gave me both my options which were that I could pay for the equipment outright or that I could choose the flex pay which would allow me to pay off the equipment over a period of 60 months.

By the time I get a notice, you have a visitor, then open app, the person has already left. There is to much lag time from notification to response time. Also when you play back recorded clips... if I did speak with someone through the app it doesn't record what I say to the person only their responses.

The installation tech was very courteous and helpful. Took the time to explain how everything worked and made sure we understood. Cleaned up after himself and made everything look as it was always there. Camera image is great. Have only had for a day, but can already say it’s here to stay.

My recent experience with Vivint and its very professional staff has been one of the best customer services experiences I have had. I would and have recommend them to all my family and friends. Awesome job Mark ** and his team!!

We paid for equipment that wasn't installed, tech stated that someone else will install it. That didnt happen and we ended up having to call and schedule a completely different person to do the install. Everything seems to work as intended.

I originally felt this was a good idea. Now, we have interrupted phone service, television computers...nothing works the same. I want your equipment removed from my home...It is messing up all other electronics we have in our home! I do not recommend your product!!!

I had a Vivint salesman come to the house. He knocked on the door and told me about their service. He also told me what the price was and I signed up. He was pretty good and he seemed to know everything. I got the home alarm system, fire alarm system, and two cameras. The guys who installed them were great, very knowledgeable, and cleaned up after themselves. So far, I;ve had some issues with the app and some other stuff. But I have gotten all that worked out now. I also had issues out of the camera but they always sent me a new one and got it fixed. I'd recommend Vivint and tell others to sign up.

A couple of years ago, there was a couple of Vivint salesmen who were walking in the neighborhood and then they came up to our house. Since we were wanting some kind of security system, we got a package that includes the doorbell camera with the Ping camera inside and we have the window monitor as well. We pay $60.99 a month. I like it for the most part, but the app works only part of the time. At first, I thought I was imagining it, but when I set the alarm and then got up in the morning, it was turned off. I like the feature being able to get a hold of somebody when we're gone, or they can get a hold of us. But it was frustrating because were so many times that it did not work like it was supposed to. And it was not just my phone, it was my husband's phone too. We've uninstalled it, reinstalled it, and it may or may not work whenever we need it to.

Tech came out and installed a new panel but forgot to add the door that goes out to garage. Now that sensor does not alert us if door is opened. Other than that everything was great. Please send someone back out.

I have not had the time to thoroughly learn and operate the system due to my need for a router extender which I ordered so that I can get my other camera on line. The app has been really slow today so receiving clips was a pain and when I tried troubleshooting it said to update my phone and the app. App was installed on phone yesterday. Customer service help that I received today was really helpful.

Haven't had long enough. Few weeks I did not all that impress. Camera pick up tree movement but miss me driving in out with truck or unloading lumber. Night vision is week at best. Long wait time for customer service. It really average.

Quick response and query was addressed. Waited on the phone for a bit but less than 10 minutes. Customer service rep was kind and pleasant and handled my issue quickly. Asked if I needed anything further. All of my issues were addressed and updated.

I am a new customer with Vivint. I enjoy all that it offers me compared to ADT. All the camera features come in handy since I travel for work. I also love that I can add on other things as I go to improve my security system to fit my lifestyle.

I already had an alarm system and did not really want to change. The Vivint rep, Jordan, make a great presentation and showed us the benefits of their system. He was even able to convince my wife, the one that greets salesmen at the door and sends them on their way, and she agreed with me that we needed to change. So far the ease of checking on door locks, setting alarm from phone and all the other features have just reinforced our decision. I would highly recommend Vivint and their systems.

I was told on the day of the install I would pay $184.99 on that date I paid $750. I've called customer service 3 times and each time I'm told you'll get a refund of $533 and have yet to see any refund. Installation was from 3:00 pm to midnight and did not complete. 2nd day of installation was from 1:30 pm to 9:00 pm still not complete!! NOW they want to increase my monthly payment. This has been a JOKE!

The salesman was very courteous and seems to know the business end quite well. Our installer also seems to have knowledge on the system we currently had and how to corporate the two systems together as one. We made the deal and had the installation both done in the same day. I have talked with the customer service with some questions the day after and found this also to be a pleasant experience.

Very professional staff. Would definitely recommend to family and friends for sure. I feel very safe at home now with my family. I’m really happy that you make all your equipment and very satisfied with this product. I look forward to using it for many more years.

A Vivint group came door-to-door and when we asked about their product, the rep was very helpful and knowledgeable. The family said that that was the one to go with. I'm single and I wanted the security, so I got Vivint's security system and their thermostat, and so far, everything is working very good.

The salesman and the tech were awesome. However I am having consistent issues with my Smart Hub not responding or being offline. I have contact customer service and I have notified them that I am keeping true and accurate records of dates, times, what happened, whom I spoke to etc. If this issue continues I will cancel and will be ready to see them to court. My safety and my family's safety comes first. I pay too much money to leave home and have to worry if my system will remain online to pick up an intruder, or a fire etc. I recommend that you keep documentation and continue to email and chat and save those records so if you have to break contract, it will be your proof that you tried to rectify the problem and have exhausted every means in doing so but it continued. Vivint would be liable for not providing the services that you/we are paying for and that they promised.

My original package had a camera for the doorbell as well as alarms for the first floor window and the door. I had a thermostat as well. I wanted those features because it had the ability for me to set my alarm from any location and I can see my home from wherever I was. I could also control my thermostat from any location. However, Vivint has failed on all levels. Also, contacting their customer service team has been a joke because they would come to my house for the same issue and spend two to three hours, getting me back online and getting the system working again. It would work for 24 to 48 hours and then I would be back offline. The camera wouldn't be working anymore.

I am very pleased with the installation of my home security system. From the sales to installation, the team was very friendly, informative and professional. I am currently trying to get comfortable with its many options and think the team did a really good job trying to prepare me. Thanks so much.

The installer was professional and proficient. The system works great. The customer service was excellent and the setup of the system was very easy. The price for this type of system is more than reasonable. The interface is easy to use on both the panel and the phone app.

From the sales rep to the technician, our experience was excellent! We would recommend them to everyone! Not only were they nice, but our system was installed the same day. I do not think you could get that anywhere else.

I’m very happy with Vivint’s system and its install. The install crew were hilarious, professional, and down to earth. They did an amazing job. I plan to buy more security items for the home in the future and I hope I get the same install crew.

Installer was great, very professional and nice. He knew the ins and outs about the system. Every question I had about the system he were able to answer. After installation I feel very comfortable with the system. Thank you, thank you, thank you.

Ruben was fantastic and got us all set up and trained. We are very impressed with Vivint! He made sure we were satisfied before he left. We got our codes set up and he checked the sensors and got us a new sign.

Using Vivint's system has been great and we've been liking it. Whenever we have any issues, they respond quickly. They usually call me and if I don't pick up, they call my wife. If my wife can't pick up because of her work, they call my mother. They're on top of things and their reps are very professional. However, sometimes the images on their cameras don't work as fast as I would like them to. Other than that however, their system is good and we're satisfied with our experience with Vivint. I'd recommend this security company to my friends.

We've had Vivint for three years. I've had some app issues and communication error at times but for the most part, it's been pretty good. The installers have all been really good as well. The only thing is that in the future, being in their three of the five-year contract, I'll probably not know if everything is long-term. It's because technology could catch up with Vivint and I'm not sure that they've had updates which are more along the lines of the cost of 60 bucks a month for monitoring and equipment. It's fine now but when you come down to it, you can add a monitor for 20 bucks and the holo cameras and those other home stuff a lot cheaper.

Vivint had the best price and when I spoke with their reps, they were knowledgeable about everything I needed to know about the product. The installation was very straightforward and simple. Everything went fine and their service has been great so far.

I've had this system for just a year and it's pissing me off. I'm still having issues with the Vivint security system. It cost me money every time they get their guys over. A guy came in this last time and he checked everything over. He did whatever he had to do and everything was working. And then a few weeks later, everything is back to the way that it was running. Half the cameras aren't working, the box is saying that it's not connecting to the internet and the door sensors aren't alarming. With the Vivint representatives, the interactions were all good. They explained everything and they do what they have to do. But for equipment wise, it sucks. I've had security systems before with different companies and this is one that I don't like. There are too many issues. Vivint should try to cut the number of years down on the program especially when people are buying stuff that is not working. I won't recommend the Vivint system to anybody.

We recently installed a Vivint SmartHome system. Having a husband who actively serves in the military and is gone often, and a child who has medical needs, I worry all the time and hate being alone. I jump at every little sound and I don’t sleep well when it’s just me. With our system now, I know that if something happened, my son and I could get immediate help. I would be able to talk to a representative right from my home and get the assistance needed. Not only for a break in, but in case of a medical emergency as well. Vivint has provided me with something way more valuable than a few pieces of electronic equipment, Peace of Mind.

Salesman misrepresentations, inexperienced installation technicians, damages to my home customer service, scheduling availability, cancellation of service due to not having a qualified licensed technicians, The job is still not finished. Do you realize That you have a serious problem? I was satisfied with my previous provider until Vivint came and sold me a bill of goods that was more expensive and did not meet expectations.

Great experience overall. Tech was knowledgeable and professional. My original concern took a few phone calls with the tech to the office and the original sales rep but was eventually resolved to my satisfaction. My second concern is that I never received a copy of the paperwork, to my email, that I signed as I was told would happen. Please provide that at your earliest convenience. My last issue is the disappointment that the garage door monitor did not work. That eventually could be a deciding factor in keeping the service in the future.

It was quick and very professional. The salesman was very clear and convincing. The system is also easy to use and am excited about that it could save some energy. The technician was quick to arrive for installation as well.

The system is a great system and we like it a lot. We have been able to see all that goes on at our home. We told our family about it and they like it also. Feeling great because our home is a Smart Home.

Great customer service and knowledge of products. They knew what they were talking about. When we set the system up on our phone they were able to guide us to do the right thing. They installed the cameras great and fixed our system so that it was able to turn on again.

Timely, efficient and expert installation! Great system! Adds to secure feeling when home and away! Love the easy set up and flexibility of the system. Video images clear and crisp. Great sound quality. Very intuitive in using; arming and disarming, etc. Phone app is great! Highly recommend Vivint!

I haven’t had the best experience so far. My camera always goes offline and the times that a specialist comes to my house they have been late and the problem still is not fixed. I haven’t been very happy with my experience so far.

The salesperson was knowledgeable, did not pressure me and was very helpful. Thought technician did a great job and told me everything he was doing and I felt secure that he would install everything correctly. I'm very happy that I chose Vivint.

My camera and a few things still not installed and you people keep trying to take money out of my account. It's cost me 200.00 so far in NSF fees after I told them, "Don't take it out till end of month..." Sooo not impressed. Don't want this horrible product anymore.

I was looking online when I stumbled upon Vivint and I liked the ease of their panel as well as the locks and the doors. The installation was good. The only thing I didn't like was that I also had an alarm for my sister and mom’s house and when they installed the door sensors, they were like the little torpedoes that went in the wall that you couldn't see on the inside, while on mine, they just used the little plastic grills on top of the door. They don't look really good on the trim on the door. But other than that, I've been happy with the features included in my package.

Everyone from the sales Rep to the installation personnel that came was just awesome! Friendly, and informational! It was like having family over! I’m encouraged to have and use the system that we have, with the security on the windows and the doorbell it gives me reassurance that my family is safe and sound while I’m not there. Thank you!!!

A hefty loan followed by a hefty monitoring service. The idea is outstanding. The concept is awesome. We believe is going to be very helpful To the Family. Will use the system all the time to monitor and find out what's going On in the home. It's a rather good system and the hope to get a lifetime of you thought of it.

The tech was very knowledgeable about all of the products. There was no pressure to buy or upgrade. The installers were polite and helpful with explaining the system. The installers were there that day, and the install didn’t take long.

The tech Conner was great. Did the install fast and as we spoke about. He came back the next afternoon to do it instead of 12:00 am. He had a whole crew helping him and the install went fast and easy. Thank you Vivint.

I’m unhappy with the sales experience. I would have appreciated the salesman making an appointment with me rather than hijacking my entire evening. The survey was taken before I received any documents and before the installer arrived. I was coached on how to answer. I let the installer install the equipment because that was easier than a confrontation with the salesman. Who installs a system before the customer has the chance to read the Service Agreement? Not a good Sales approach. The entire experience was completed at 10:30 pm. Not cool!

I was very pleased with Daniel. He was very informative and professional. He was on time and we liked that and called to let us know he was on his way. He was so much better than the previous tech. He was suppose to come back. He never called and when I called I was told we canceled. We were very please with him. Thank you.

We didn't have an efficient security system my husband wanted cameras inside and outside the house. That time, we had to give up ADT as it wasn’t really what we wanted to keep around. We wanted to go something digital to where we could do something that wasn’t necessarily hardwired into the home and so we chose to go with Vivint.

I've been with Vivint for close to five years and things have been fine thus far. Their reps have been very good. Also, the initial system was fine but they more recently they have reinstalled to update things.

My sister recommended Vivint to me and we have the thermostat which I wanted to get for the house, security wise. The installation team upgraded my thermostat and my interaction with them was good. Vivint's service has been all right and I can check my alarm system with a smartphone. My son got Vivint at his place too.

Terrible customer service, you are STUCK in a 5 year contract unless you pay in full. We have had alarm now for less than a year and the alarm always has an issue, the doorbell is always offline or not connecting to the internet, more than 5 different technicians have come and the problem is never fixed. Today my alarm was triggered and apparently according to Vivint a sensor is bad and I have to wait 4 weeks before someone can come to my home and fix problem but they will mail me a sensor that will take approximately 7 to 10 business days. Meantime home is at risk. DO NOT USE THEM. Had to give 1 star or I could not post comment.

I had everything installed and had problems from day 1. My address was all wrong. My phone number on file was wrong. Couldn't have camera in backyard where I needed it. Wires were left hanging. Took the tech over 5 hours to install but the reason I had to get it taken out the people that own the house are selling it and didn't want it left in the place. Once I find a place and make sure I'm not moving anytime soon I will call and see if I am still qualified to have you back in my home but with better understanding on what cameras will work better for what I need them to do.

They “installed” a system and said it will charge - it never did!! It would take weeks to get someone out to fix something they installed the next day. I received texts and beeps from an improperly installed panel for 24 hrs. I canceled service and it took weeks for them to remove the parts! Horrible products. Don’t waste your time!!

Great experience. Tyler was helpful in getting my account set up and the techs set up the equipment quickly. Would definitely recommend to others in the future and am very pleased with my experience and the product.

Everything went smoothly, guys were professional and helpful! Explained all the details with equipment and cellular options. Expedited the process in efficient time, I don’t know what else I can say to sum things up! It went well!

The presentation of the service was most informative which revealed an extensive knowledge of the product. The installers were most professional & informative. I would have no problem recommending this service. I was left with a comfortable feeling of security.

We had a salesman come to our house with promises of a beautiful security system. He said there was a buyout plan. He mentioned that he would set 200 dollars aside from it and we mentioned it would be far more. He said Vivint would take care of it. He lied. He also lied about a credit check. Vivint told us they wouldn't do a buyout that big. We should have known this before he tried to trap us through our 10 day trial period. I kept calling and asking if the buyout was taken care of. I sent it to him 4 times. He proceeded to tell me he didn't have it or he needed a paper copy. Get a printer. Seriously. This is the worst experience/attempt to trap into a contract. We would have had a second contract with 1700 dollars owing with AlarmTek if he got away with it. Good thing we cancelled just in time. Now our old security system is in shambles. They made a mess of my house and garage with no care in the world. This company is horrible.

We are experiencing problems with our cameras going offline from time to time. We have reported this to the Vivint Representative who advised it could be the cameras themselves or WiFi connection. We were away and the system would Disarm itself and had to be re-set from my cell phone. I had understood that someone would be here this week to review and so far no one has showed up to resolve the issue.

I've been trying to get someone to help with downloading my insurance certificate. Your website is absolutely horrible. Nothing works, on your website. I added the images that explains what I'm trying to explain.

A few hours after install everything stopped working. Now I can’t get a technician out for 3 days. So I have no alarm system that I’m paying for, for 3 days, if it even works after that. May have to cancel.

Kyle ** was my installer! Couldn’t be happier with Kyle and the install! He took his time and was very thorough. He also took the time to explain how to use the system and set up all my info, including my nest thermostat.

We have not had any bad experiences yet. We really like the system. The app is really cool. We have used it a lot. We have the doorbell where you can see who is at the door which is really cool. It is really fun to scare the postmen!!

I got a system from Vivint for two of my homes. Their systems have features which made things more convenient and easier for me. Thus far, their service has been excellent. Every time I had an issue when I added on my new home, their representatives walked right on through. They showed me step-by-step on how to operate and manage everything from my phones, from my panel, and from my remote control. I love the smartphone features of the system as well and they are very easy to use. I'm a well-satisfied customer of Vivint's. If I know anyone who is looking for an alarm system or is buying a house, I'd introduce them to Vivint.

I really like Vivint's products and it seemed to fit the need that we were looking for as far as cameras and remote access. I've used a couple of different security service providers before but Vivint is head and shoulders above the rest. They seemed to have thought of almost everything. We haven’t come across anything where we see them fall short. The online sales reps were very helpful and very accommodating. If I had any questions or concerns, they were always there to answer. And their install guy was amazing.

I used to sell Vivint and I knew that they're a good system. I’ve had them in our home for about two years and their customer service has been great. The installation went fine and when I had a fire back in February, the reps came back and replaced the system. They had great response time because they called the fire department and then my neighbors. My house would be burned down now if I didn't have them. My daughter has another company and for what I'm paying, I'm getting great service.

Everything was explained. Questions were answered. My expectations were exceeded. Very pleased with the process. Cory and Mike were very knowledgeable and took time to walk me through every step. I am happy! I had a couple of ideas about camera placement that Mike and Cory gently explained wouldn’t be the best and explained exactly why.

Great overall experience with a clearly experienced technician. Would strongly recommend a friend. He was a great help and did a very good job explaining everything for me. Overall 10 out of 10 for my overall satisfaction. He also worked quick which is a big plus.

Kaden was respectful and knowledgeable. He was on time and prompt. Walked me through our Vivint system efficiently and with professionalism. Kaden was pleasant towards my children and pets. Please thank him for us. I look forward to feeling secure with Vivint.

We’ve had this system for about 2 years now. Can’t wait till our contract is up. Tried to set up a technician to come out for a problem we were having and he or Vivint canceled the appointment and said they would call to reschedule. Instead they just showed up when we weren’t there and never called us back for a follow up (this was over 3 months ago). More problems than it’s worth. So much so that we added additional security devices that are unrelated to Vivint. Maybe others have had better luck, I’m just speaking from our personal experience. Will never sign a 5 year contract again.

All employees we have dealt with have been friendly, knowledgeable, and answered all questions without issues. We felt no pressure to add anything we weren't ready for. The install process took about an hour and was easy to use immediately.

We had the Vivint system installed at our commercial location based on the recommendation and assurance of a top Vivint technician. The system was inadequate for our location, as we had trouble with sensors, the secondary glance panel and cameras linking up properly. Vivint is also unable to install a smoke or heat detector in commercial buildings. This system might be good for homes - BUT IT IS NOT GOOD for commercial use.

I love knowing my new home is safe and secure and the ability to watch over it whether I am home or not. The nest thermostat is great. The Doorbell camera is awesome! I love having a SMART home. Thank you!

Juan and Jeff did a great job. I certainly would recommend your services. The equipment is very sufficient as far as wireless and notifying me of what is going on in my home. The thermostat is a very nice feature.

We live in Columbus and we need a home security. We went for a little bit of customization with Vivint. The installation went well and the cameras had only gone off a couple of times. Everything’s running perfect and the rep explained everything. The service has been good.

The Vivint sales representatives I worked with wanted to hug me like glue when they thought I was gonna spend about $23,400. They wanted to make a sale. I wanted to buy an alarm system and they were determined to hook me up before I left, so I ended up buying one. They were good and they helped me out a lot. I customized the package. We have a farm with three houses on it and we rent out one of them. We needed some security at our house because we’re gone most of the time during the day. The satisfaction with the service has been good.

I am so happy with my new security system. I can now view all movement inside and outside of my house! My rep was awesome, very professional, answered all of my questions and was never pushy. I don’t mind at all spending a little more for a lot more security! Love it!

We had some basic home security installed in our rental. It included door bell cam, 3 door sensors, breaking glass sensor, and one motion sensor. Our install tech was great and made sure to explain everything to us before installation, during install, and before he left.

Technician was very thorough and informative. Happy with install. Excited for teaching my husband how to use this piece of technology because it has brought our home up to date very well. I'm happy that I will now feel safe and secure in my home.

Didn't think I needed the emergency necklace. Tom didn't used and died on the 28th. It is difficult to punch the code numbers into the panel with my trembling hands while the alarm is piercing. It was good when the person got on the phone but it seemed like forever.

Our family received excellent customer service from the Vivint Technician. We would recommend Vivint to everyone we know. Our technician was friendly, very knowledgeable, and explained our system in detail. We are very satisfied with the product and the company as a whole.

I have problems with door lock and now with cameras and I call customer service and they schedule appointment for almost 2 weeks. Still waiting for repairs. I have problems with the system since installation. I am not very happy with service.

The sale rep and installation guy was extremely helpful and polite. They explain everything very clearly and took the time necessary so I understood the process and system. The equipment appears to be very effective and will provide everything I need for my home security and fire and medical needs.

My thermostat hasn't worked since installing several weeks ago. After several failed "chat" attempts, I finally was successful in reaching a human yesterday. After 52 minutes of troubleshooting, the lady informed me that she would get someone out to fix the problem (which was my 1st request rather than spend an hour of my time on the phone).

They owe us our money back and still haven’t paid us!!!! They told us it would be 3-5 days but it’s been 2 weeks!!! They also told us it would be different prices from the very beginning. They put me in the negative in my account and never even asked if they could make it right!!!

There a is constantly something offline, I get emails almost daily asking for reviews. There’s people that walk around my neighborhood doing quality control. I wish we didn’t get it. It was originally installed and programmed wrong which caused a false alarm. The people that that installed it were nice but didn’t know what they were doing.