Vivint Reviews

Mr. ** did a fantastic job of answering questions, addressing concerns, and working with us to understand how to best utilize our new system. The overall value that Vivint offers with their system is second to none and I can't imagine anyone regretting their decision to go with this service.

Our experience with Vivint has been okay. We had a sensor put on a garage door so we can open and close it from away. And sometimes, we'd gotten a feedback on the phone that the door was open, but it really wasn’t open. It wasn’t working correctly, so we had that feature disconnected. Other than that, we're happy with Vivint.

I've been with Vivint since last year and I'm 50-50 about the features that I have included in my system. I keep resetting and rebooting my main panel. I can go outside and come back in and it'll be rebooting. It's a major delay when somebody comes to my front door. I've called and made a complaint, and all they've done was reset it. It keeps doing the same thing since I've had it and they talked about replacing the box but that was it, and I'm pretty unhappy about that situation. Other than that, their reps were fairly okay. I'd tell my friends to make sure their equipment is working properly if they're going to get Vivint's service.

The panel on the wall of the security system that I had before broke down and they couldn't fix or change it. I told the other company that if they cannot do it I have to find somebody else and to let me go without any consequences. I found Vivint online. I called and they said that they will provide things if it was needed. They also offered a discount and everything was free to put in. I already had half of the stuff in and they installed some more stuff that I didn’t have. They put in a camera, garage door opener, and a touchscreen panel. However, sometimes, the garage door opener does not work because of something happening but I didn't have to call. The system resolved itself or Vivint resolved it.

The installation was a difficult one for the technician however he was a pro. The thing I continue to be puzzled about is why the cameras are constantly going offline. I need better explanation. A reboot seems to help but this is not satisfactory.

I am a current customer. The products work great for the first couple of months. I thought I had the best system. Then cameras go out and you have to reboot all the time, or the garage door you have to reboot or the panel you have to reboot. It’s a constant reboot process. The camera will only pick up certain things and those things change daily... It’s expensive to get out of contract when the products do not work the way you are told they would. Not sure I even trust the system to protect my house with all the issues and rebooting. Call the support and they will help you reboot... After a couple times you have that process down so what good is that. I do not recommend to anyone unless you like throwing money away.

The installation was very smooth and very time efficient. Jesse ** was very knowledgeable and patient. He explained everything very thoroughly and helped guided me through my new system. I will highly recommend the system, the only con was the length of the agreement. Overall, I'm very pleased.

Melvin was very professional and knowledgeable of the product Vivint was selling. His workmanship was organized and clean. Melvin's explanation of how the security system works and features was easy to understand. I feel confident that my family is safe at home at night while I am work.

The install guy was pretty cool. He helped, was knowledgeable and fast. If I would recommend him, and hire him again. I am happy things work now. I just wish my battery would connect to the panel. I like the camera, being able to see who comes to my house. I like controlling my front door lock remotely. Install guy had extra screws that I needed, put fresh batteries in, and gave me an extra.

My in-laws have Vivint which they had for a couple of years now. Them being customers was the first time I'd ever heard of Vivint then we ended up going with them as their system was already in the house. A rep came by and so he just connected the service for us. I was really standoffish and told him we were not going to buy it but he convinced us. He was great and he did a good job.

Vivint sent me a mail in the and we talked to a guy who was really good. But the thing is the guy you talk to gives you the information. But it’s not always the information that sold. The guy that actually sold us the system and told us what to put and what to get was the tech. Vivint has to have better training to better their salespeople. The salespeople try to sell you the product but often, they don’t even know what they’re talking about. The techs are the ones who really know. I was disappointed.

Vivint was recommended by multiple people. I first got them in my old place which was an apartment and I loved their service. The only drawback was I wish they knew that I couldn't use the metal garage door that I had. They said that they couldn't put a sensor on that door and prior to me sending them that, my garage had been broken into. So, that made me a little sad because after it was broken into, I wanted it to be part of my alarm. When it came to moving, the guy who came out to uninstall the alarm was straight business. He did what he needed to do and left. He incidentally forgot a few sensors in my windows and when he removed the panel, I gave him a box and he put everything in it.

This is my family's first security system and we have been impressed. Being a Primerica rep. this is an amazing product to have in everybody’s home. Keep up the good work and I’ll send them all y'all way. My wife and I love that we can see our home inside and out and can know what is going on almost instantaneously. Controls are super easy to use too.

Karrie, who sold me the SmartHome was so great. I talked to her several times before the SmartHome was even installed. Billy, the tech was really great, very patient with my questions and showed me how to work everything. So far, I am very happy with this as a single woman who lives alone.

There was a small hiccup whether or not I was able to finance or not. Overall the product is cheaper than the new three major security companies and still as technological advanced for the price. Cool set up. I could recommend this company to my friends and family in the future.

Our salesman, Taylor **, did a great job giving us the information we needed to make informed decisions. James was a wonderful installer. He took the time to instruct me on my new system. His installation was done quickly and quietly.

The Vivint rep who knocked at our door was a very nice gentleman. We had been talking about having a security system installed and Vivint's system looked really good, so we had it put in. But we’ve been having problems with the system. The biggest problem was that it wasn't working when I was remote. I tried to look at who was coming to the front door and I’d check in the house, and the cameras were offline. When I went home, I was supposed to go to the pad and rehook it up to the WiFi, but the system was down again and our cameras were offline. It wouldn’t do me any good if I’m out of town and I can’t adjust the temperature or see who’s at the front door. The reps told us how to reset the pad on the wall that’s inside the house, but we found that it gets really old when we do that once a week. So far, we’ve not been happy. I’ve been thinking about having Vivint pull their system out and our doing something else.

Upon ordering my alarm devices, I was told a installer would arrive at 9 am. I met Maurice ** my installer at exactly 9 am at my front door. We then discussed what sort of system I would like and he then proceeded to install it. After that was done he explained everything to my satisfaction so I knew how to work it. I have had it for a week now and have already had someone else who wants to see about ordering one on the same lines as mine. He said he has already been robbed once and doesn't want it to happen again.

We've had Vivint for at least six years. We have the front door and the back door sensors and if somebody opens it, the door with the alarm sounds. The sales representatives who came out were nice people and our interaction was enjoyable. The installation team was also nice. However, when the system went down, we called Vivint and it took them 30 days to get out and fix it. I got so mad that they weren't giving me any kind of service and that was horrible. I called them and said that we were gonna cut it out and do away with it. The first guy I was talking to said that if I do it, they’ll sue me. That burned me up more than anything, so I was bound and determined that when the contract was up, I was getting out of Vivint. I wouldn't recommend Vivint to anybody.

I'm very satisfied with Vivint's service. I have been with them for over nine months. The only one thing I don't like is when I ask people to do something, I expect it done. I want a paper bill, but they are still to send me a paper bill in over five months. At the initial stage setup, it was a credit card automatic withdrawal and I had no problem with that. But because I like to see things and I like to monitor usage, I wanted the paper bill. And I told them, going forward, I don’t want to do this anymore. I gave them a month or two advance notice. And when I realized it wasn’t done, I went ahead and canceled the credit card which was registered with them and I told them it's been canceled. And for that reason, they piled up the bill for three months. After three months, it got to a point when I get into my house, the Vivint notification system was so loud and told me to call Vivint.

We just had our Vivint smart home device installed. Overall it was a very seamless process. Dave our installer was informative and thorough. The system monitor is very sleek and easy to use. We look forward to adding other features to the system too. Everything is right at your fingertips on the phone app.

Installation was efficient. Technicians were courteous. System appears to work as expected. Meets our needs. We now feel safe and secure at home. However, I do not appreciate constant aftermarket emails from your company. Would appreciate if they stopped!!

Excellent service. Allen was great with explaining everything. From the items you choose, he explains each item and what they do. He also explains your plan in full detail and breakdowns of your plans. I would recommend Allen for future Vivint transactions.

We had Vivint installed in our home yesterday by Justin. He was very thorough and explained everything. He cleaned up after he was done and even vacuumed the floor. Was very pleasant and friendly. I am already excited about Vivint!

The installers were amazing and answered my question. Did have a little problem with the wifi staying connected but they answered my call and help me fix it. The system works amazing and glad to have something that will protect our family.

With Vivint I was able to use my existing system. The installer was one of the best guys I've met. And when I talked with the reps when the control panel wasn't connecting to the internet they ended up sending me a different router because I didn't have one. They got that router connected and they upgraded my control panel to the latest upgrade and everything has been working fine. The alarm has gone off a couple of times-- once by accident and once in the middle of the night. A window came open so it may not have been by accident. But the Vivint team stayed with me and communicated with me through the control panel, which was absolutely wonderful. It has been a great experience with Vivint. It works really well, I enjoy it and I'm really satisfied with it. I'm trying to get my company to switch, too. Vivint is definitely the way to go.

Horrible customer service. We had our equipment installed yesterday. We found out upon their arrival that our sales rep had lied about the cancellation timeframe. He told us 2 weeks and it's actually 3 days. So here we are on day 2. We've been calling all day trying to cancel as the doorbell camera is not what they said it was AND we can't access the cameras from outside the home. What's the point of having cameras if we can't see them while we are not home? They've been giving us the run around for HOURS. Now we find out that it’s after 9pm and we can't cancel until tomorrow. So you mean to tell me you advertise 24/7 customer service but have a timeframe to cancel this piece of crap? You’re kidding. This company is a joke. DO NOT DO IT TO YOURSELF. There are so many more options. Think smart.

We have solar panels and the person who did the solar installation talked to us about the Vivint smart home system. Our interaction was good, but we're having a lot of situations with the system. At first, everything was working perfectly, but they did a software upgrade and since doing that, we started having a lot of issues.

I've been with Vivint for eight months. During the installation, the guy, Fritz, was great. He was an old-school and he knew his stuff. He told me what I needed, what he would do and I went with it. I use their camera for security around the office. I liked to be able to log in and get on the camera. It works mostly but it went sour for a little while. Two weeks ago, it just made me log in, and then it wouldn’t take my password. I don’t want to have to log in every time I get on to arm or disarm the phone. When I talked to the people at the customer service, nobody could figure it out and they set me up with some ticket item that they were gonna send somebody.

The representative was very friendly and knowledgeable with all the products. Majority of the equipment was installed the same day we signed up with the Rep and working. Easy access to view security cameras and effortless to arm and disarm the alarm. Would definitely recommend to family and friends. Security is a must to keep family safe!

So far I love the system. It far exceeds my expectations. From walking into Best Buy in Mentor, Ohio to installation I have had nothing but positive experiences. The app is easy to use and the online experience is just as good. I know have a peace of mind when my kids have a snow day and I have to work.

My installer was very professional. I asked multiple question and feel I was well informed of how to operate my system. I do feel the prices could be better, but I am happy with my system. Overall for now my experiences with Vivint has been great. I have no complaints and hope that this continues. I would recommend the system to others.

Overall very happy with the product, the installation and the technician's service. A few minor kinks have to be worked out but I would strongly recommend this family and friends. Service was very fast. The install was only 2 days later. My camera is a little crooked which can be fixed and it looses its connection but the technician stated he would be back sometime this week to fix it. Just need some type of part.

Vivint was recommended to me by my cousin, so I decided to try them out. I have always gone with ADT for an alarm company, so I was stepping out of my comfort zone. I was impressed with their customer service on the phone and in person. They listened to my needs for our new home and worked with me closely to ensure my satisfaction. I am very happy with our new system and look forward to adding more cameras and such in the future.

Not a very good experience. It took all day and the system is incomplete. Cannot use, I’m glad we didn’t terminate our ADT account. We are pleased with the outcome. Some need to contact us to terminate our services that we’re not getting.

Credit Karma sent me an email about my credit score that went down. I check my credit and there is a account in collections called Perfection Collection for $4000 that I never bought. So they either sell the info to other people or give it away. I have never used Vivint or heard of them in my life. Beware of this company.

Our service package from Vivint includes the alarm, the glass break alarm, a basement monitor, doorbell camera, side camera, back camera, and a fire detector and we’re very satisfied with the service. With the app, I arm the house after I pull out of the driveway and turn on the lights if we’re gonna be late, but sometimes the app is glitchy.

A friend of mine got the system from Vivint. I've had looked at other systems before and now is the best timing for me to get one for myself. The interaction with the salesperson was perfect. What Vivint has to offer was everything I wanted. With the doorbell, the motion detector and everything. The installation guy, Vinny, was great as well. I liked him. He answered all of my questions. We went over everything and he was really pleasant. I've referred already a few people. I told them about my system and I told them to look at it.

A Vivint rep came knocking at my door and he was a very nice guy. The equipment got installed the same day and their reps gave me a demonstration. I got the doorbell where I can see from it and I can get it on my phone. I like that I can see who comes to my door when I am at home. I’m satisfied with Vivint. I wish the price would come down but other than that, it's good.

No pressure to buy. Excellent customer service, especially when first learning the system. Excellent price for high quality products. Representatives are thorough and responsive to your needs. Selling representative made sure to keep in contact after purchase to answer any further questions.

Like similar systems available from a wide variety of vendors, Vivint offers a home security system based on wireless transmitters for motion detection, doors and windows opening and other household functions like the thermostat. Everything is controlled from a phone app. The monthly monitoring fee is $50. If you don't mind being your own monitor, you can save a lot of money with Smart Things which has identical functions but only sends you alerts.

The app keeps crashing on my husband's phone. We had to adjust back camera as it was picking up too much of the car movement. Now it shows the back step better. Mark was excellent with installation. Megan was great at explaining things to us. Is there an app for an older iPad without iOS 10.

I signed up with APX alarms and they changed their name to Vivint. They most likely scammed too many people and had to change names. I had them for around 4 years and cancelled in good standing. A couple years later I got a call from a collection company saying I owed money in regards to Vivint. I called Vivint and they said I didn't owe money and they would look into it. I didn't hear anything for around a year.

My experience with this organization has been nothing less than exceptional. I have been able to truly understand the importance of making sure your home is SMART and you are able to keep it secure that the same time. Being in charge of the security of my home is no longer a question or a guess. I know for sure what is going on at all times. I’m so thankful for this product.

We had Vector Security and we switched to over to Vivint. The Vivint rep was a nice kid and the installation of the system was quick. The standard package we got had the motion detectors, doors, pad, and the smartphone app. The service has been good so far, though the pad occasionally freezes up on us. Other than that, Vivint is a good value as compared to Vector and the other security companies I looked at.

When we first moved to Reno, we bought the Vivint system because I was working away from home and my wife wanted to know when the kids would open the door and if somebody was coming in that wasn't expected. We were referred to them by my uncle who has security through them and we had the door sensors with our service package. We've moved since then and we're in a rental now that was already set with the Vivint system. The previous renters had the motion sensors and the window detectors so we picked up where they left off. Right now, we have the indoor sensors as well and I like them but we could't really use them because we have animals that stay in the house.

Great product but they do not have properly trained technicians installing their equipment. The first guy installed the thermostat unlevel and left 10 feet of wire rolled up on my wall with no attempt to tuck or run the wire in a professional manner. The 2nd guy came and they supposedly were sending me their beat technician. He reset the thermostat but did not hide a previous hole in my wall so I had to do it myself the right way. He also started to drill a whole in my garage ceiling to run the wires to a wall outlet in the rafters. After 2 holes in my ceiling he ran a 16" flex bit right through my roof. He knew what he did and did not inform us.

My mom had Vivint and for safety reasons, I also got them. I have doorbell cameras, motion sensors, and two cameras inside the house. For the most part, I'm happy with the security system. But its features are a hit-or-miss sometimes. When one of the equipment do not work and I call to get that fixed, I'd be on the phone forever. They would be so tedious that sometimes it's not worth calling and so frustrating. Also, they never send anyone until I troubleshoot everything with them. They're great in the sense that they do help and they'd send back equipment or send me one. But nobody has the time to sit there and troubleshoot.

Honestly my experience w/ sales and phone customer service was not the best. Grant came to my house to install & took care of everything. He was extremely professional, took the time to make sure that I was taken care of, and ultimately helped me feel better about what I had experienced on the phone before he came around.

Great system and service. I left ADT and I'm glad we did. I love the App and camera system on the doorbell. The access to system by phone is great. I refer to my friend who has an appointment on Tuesday for installation.

Vivint seems to be a great option, rather expensive comparatively but their sales approach works. I’ve had their service for nearly a year and it took 2 months to just get the system to work. At this point I was being held to the fire by my contract so there was no turning back. After replacing every piece of equipment they installed it finally worked, until I was out of town for an extended period of time. Over and over the cameras wouldn’t work, enough was enough so I request to cancel my service. At this point I’m told I have to pay off my equipment and they will forgive the contract. The equipment balance was more than what it cost originally after paying on the balance for a year. I’m convinced this company is a racket and suggest anyone looking for a home monitoring system to move beyond Vivint. On another review site I’ve found 1,700 people have rated this company a 1.9 out of 10. That’s horrible.

Techs were very courteous and knowledgeable. Took a little longer than they wanted but they had a lot of troubleshooting to do. A tech does need to come back a fix a issue we encountered last night. Our system went off twice in the middle of the night for a glass break sensor for no reason so we’re not pleased about that.

I have Vivint's motions detectors on both doors, the doorbell camera, a glass-breaking sensor downstairs and then the app. I can also change my thermostat. The interaction with the sales rep and installation team were good as well. Last summer, another guy was going around doing a quality control type thing, checking in on the systems and he was really friendly too.

Vivint was a recommendation from our neighbor. Our package includes a camera, a doorbell camera, and motion detector which we've been wanting for a while. However, the camera system is not as real-time as I expected it to be. If somebody is ringing the doorbell, I want to be at work and be able to answer them right then. It seems that the system goes down due to the internet connection, but the thing is--we have very good internet. It could be a hardware issue, though. One time we had to call because the system wasn't working. It wasn’t letting me set an alarm. We did a soft reboot, but because that didn’t work, we did a hard reboot which was taking out the screwdriver and taking the screws down and wires. Vivint said it's the only way it can be done and my concern is if we have someone house-sitting for us, they wouldn’t even know where our screwdrivers at. We do travel and I want to make sure that it's working properly.

The technician that came to our home was very thorough with the installation and also asking what our needs were to determine if we need any additional equipment. He also did a great job of hiding the camera wires. So very nice. Great experience so far.

Excellent customer service. So am so glad you provided my security service!!! Your company was highly recommended to me and deciding to go with your company was an excellent decision. Our VIVINT tec was very informative. We feel comfortable with our new system.

Tech was extremely helpful and knowledgeable about products and helped me decide exactly what products I wanted/needed! I would definitely recommend the company and tech to everyone! Install was less time than estimated and I feel properly trained on how to use my new system!

Khalid was very knowledgeable about the product and took time to answer all my questions and any concerns I may have had initially. The installers were professional and friendly and made sure we understood the system completely before leaving and the peace of mind that comes from having a reliable and secure alarm system is priceless.

The team did a great job in both sales and explaining the product and services of Vivint. I was greatly appreciative of how fast the install was and the courtesy of the installer. So far the system is working like a charm...

The best service in my opinion. If you want the best on the market you get VIVINT. They came and installed their product with a highly knowledgeable person that explained in detail about each item and its function. Every question I asked was answer professionally and in detail. In the end I was completely satisfied with the the result. Thanks, Vivint.

Got this installed and ever since then I feel safer. It’s great having it right on my phone. Even my kids love having it on their phones. The service is great, it’s definitely worth it and I would recommend to a friend.

A couple of years ago, I was over at my son's house and the guy from Vivint was out and was checking on one of the neighbors. He then came over and he was good. I have the basic service package from Vivint that includes the main door secure feature. However, they got the machine in the wrong area because when I'm in the bedroom and it goes off, I can't hear it. But I have a cure for that. I do something where I can hear it and that's a lot easier for me than to have somebody else come in and do it. Still, I am satisfied with Vivint.

Our home was burglarized on Thanksgiving eve day. We went to Best Buy to look at home security systems on Black Friday. While looking at their selection we were steered to the Vivint demonstration area and shown the Vivint/Best Buy system. We were told the system would cost $1100 for the equipment and the monitoring would be $19.95 a month, with free install and free financing with a new Best Buy credit card. Also, this was the first sale for the rep at Best Buy/Vivint, she informed us after we were done, and her mentor on the floor claimed he had been up for 24 hrs straight during Black Friday and was fading in and out of the conversations.

Great company and great products. Advance technology and great people. Had difficulties with their service. Called few times but they couldn’t accommodate and work with our schedule. We tried to even set it up for weekend and they had problem not be able to confirm. Their indoor camera didn’t work well and we needed to correct it since we had my mom that had an Alzheimer/dementia living with us and requested too many times to help us and they didn’t understand our needs. They tried to help us online but it wouldn’t work and they keep referencing us to online solution. We love their system and their responses. Will recommend them to anyone and hope they resolve their service problem.

Sky Panel stays froze and doorbell camera don't record clips. Customer service just told me they do not have an updated program for this system yet. They want to take ten dollars off a month on my bill. I feel that since their equipment is not working that I don't have to stay true to my contract. The main reason I got this system was for the camera. It worked good until these past four months nothing.

Excellent technician. When he arrived and he called me before he came to the house and I was very happy that he did. When he got here he went through the house and surveyed what he needed to do. Then after that he asked me if I had any questions and I did not since he did such a good job. Then he reviewed the equipment when he got it installed and made sure that I knew how everything worked and I was very happy and would recommend him to any of my friends for this service of an alarm system by this company.

The tech was very informative about the products that you offer, he has a pleasant personality. The tech work was very neat, professional. It was a pleasant experience. Thank you Vivint. And also he cleaned up after he finished the installations.

System is constantly down/offline a frequently; will not respond in timely manner at front door when visitor is detected; system does work with my garage. I was under the impression it could. Found out the day after the install it couldn’t work. (Most disappointing, this was a huge selling point for me) Lastly most important we cannot at times ARM the system when we’re away. Overall, Not very satisfied with this Smart Home System. Thanks for listening for whatever it’s worth!!!

Fully satisfied with the customer care and the security system that was installed in my home. I love how every time I call Vivint they’re so informative and helpful. Dinasye ** was the first phone representative that helped me with pricing and informing me with which system is right for me and my family. Since This would be our first time having a system installed, I had many questions. She was so helpful! The installer was also helpful and very professional. I’m glad I chose Vivint Home Security.

We purchased a doorbell camera as well as cameras from Vivint for the house. I knew at any time I could add more features and that it was easier to have the system upgraded. Then after the initial installation, I put in more sensors so that I knew every room was covered. Our whole house is secured, versus one room or two rooms. Other than buying the extra features I wanted, there was no extra charge. They just popped them in and came out. Their sales reps were nice, cordial and polite. The technician who came in to install was also very polite, courteous and seemed knowledgeable. He tried to make sure that we understood what was happening too and marched us through everything. Moreover, he asked if we had any questions. It was pretty easy to use so we didn’t have a whole lot. I've had an excellent experience with Vivint and I have recommended them to some friends.

I'm greatly satisfied with Vivint. We've had it now for just over two years and it's been fantastic. I talked to a gentleman about the features and services. He came back the next day and we went through the plan and talked about what was available and how we might want to build it out. He was really good. In addition, it was pretty straightforward with the terms of the contract, the length of the contract, what the actual value of the contract was and how long we were going to be engaged in it. That was really good because I work in a business where it's not good to surprise people about money. The installers were really good. The initial installer got everything done within two hours. There was one door lock that we had to have somebody come out the following day but they were done within five minutes or less.

The rep that installed my security system was very knowledgeable and pleasant and displayed great customer service skills. It took less time than I expected. I would recommend this company to my family and friends because I received all the equipment for the price I was quoted.

I've had Vivint for about eight years and this is the third home that I put Vivint in. The interaction with the sales reps has been good. It wasn't too pushy. They also answered any questions I had. Customer service is really good. If I have an issue, they make sure to remedy it right away. Also, the installation team has been quick. They got everything knocked up the first time. There were no issues. They were very professional as well. It has been a good job and I would recommend Vivint. I would tell others that I got good products and it's worth the money.

I had a security system and in this day and time, you need to amp up security. The Vivint reps were walking through the neighborhood one day and knocking on doors, and I had a good experience with the sales rep. He was thorough and patient. Their installer was very good too. It was one guy initially, and then another guy joined him. It took him a while, but he explained things and took his time.

A lot of years ago, we were in a door-to-door sales situation with Vivint. We were thinking about getting home security at that time and we had checked out a couple of other different places and Vivint had the better situation. The sales rep was very good in explaining what we needed because I was already in a wheelchair at that time but they didn't have what they have now. Vivint themselves have upgraded to different avenues and we had to latch on to some upgrades since we've been with them for quite a while. We just got our children into homes and Andrew went for a Vivint in his place and he's got more of the substantial upgrades with his set up than we do.

The installer did a great job by recommending where components should be placed. The door lock and doorbell camera worked as expected. The installer took the time help explain the use of the VIVINT app and to test various scenarios when arming and disarming the alarm.

Overall I am satisfied with the system. I don't like the way the power source was done and the hole in my wall not refilled. Also, my garage door lock works with the code but there is not a key available. I was told by Jon that it takes 2 to 4 hours to install the system. It took 3 days to complete the install.

Installer left a mess, the censor on the sliding glass door has fallen off twice and the fire alarm gadget fell off the ceiling has came apart. Poor customer service, the install tech had his girlfriend install everything. Sales rep is amazing and has reached out to me to make this right.

I had a good run with Vivint. My children moved away and I was here by myself. So, they came by with the salesman and I liked everything that they had. Vivint was able to put their system in that same day and everything went well. I got the motion for the inside of the home, a camera on the outside and a doorbell camera. So far their service is good. They notified me such as when the electricity went out and they called me and let me know something is going wrong with my system.

Installer was awesome. Set up everything like I wanted, kept a clean workspace, made sure I knew how to operate everything, and I was happy with set up before he left. Great job Ahmad!! I give it a 10!!! I will recommend Vivint to family and friends. Enjoy the system and feeling much better now that I can control things from my phone, and or iPad while at work or away on vacation!

I had another system in my other home, but I’m glad I chose Vivint with this home. The cameras have a very vivid picture. The app is great as well. I would definitely recommend this system to someone searching for a new security system.

Problems with panel, keep going offline, they always say they need to reboot it... I’ve had these cameras for maybe 2 weeks the most and I’ve rebooted like 7 times. Phone loading problems... there's many clips missing. One camera is not up and running. Wires are sticking out the wall.

Our neighbor had Vivint's service and I wanted to have home security. I got Vivint's basic monitoring service package and it was just what I needed at the time. The installers explained everything to me well. Now, I feel that my home is protected and it decreased my anxiety about leaving my house.

I have Vivint's security system, fire and gas monitors and their service has been pretty good. Their sales reps were good and their people helped me every time I tried to call. They came to try to fix my door and the guy said I needed to change the batteries on my door. Also, I was quite surprised how fast the cops arrived when my alarm was accidentally set off.

Everything completed to my exact specifications. I understand the phone app as well as the in-Home panel as both were explained to me in depth. Thank you for the excellent service. The technician was very friendly and knowledgeable. I would recommend Vivint to everyone.

Our first tech didn't know what she was doing in my opinion. The second appointment with Tom and Norman was the way customers should be treated home run knocked it out of the park. Tom's boss Norman was like a MacGyver with alarms fixed everything that we were having problems with. Tom knew what to do, didn't waste time, got right to work and when he ran into a problem he found a way around that problem to get the job done!! A plus.

I love our Vivint system so far. The app is amazing! I love the doorbell camera system & the keypad door lock. The fire alarms connected to my system are such a relief to me also. Can’t wait to see how it works as time goes on.

We had just moved into the house when a Vivint sales guy walking in the neighborhood knocked on the door. He explained everything to me and it sounded good. He showed me different features and I bought it. Being new to the neighborhood, I wanted to have the doorbell, glass protection and then indoor motion detector. I also got the emergency ambulance and fire push button. The installers came within two hours after I bought it, and they installed it on the same night. I've been satisfied with the service and I also use the camera for the door, just in case my toddler decides to try and run out. We’ve had some issues where the doorbell would go offline, but besides that, it’s fine. I enjoy it. And people should get it.

Technician was on time and explained things in a easy to understand manner. Clean installation and very knowledgeable. This has been a very easy and pleasant experience from phone conversation to install. Would definitely recommend Vivint and their services to my friends.

Had to call and order the Dots due to not showing up in delivery. Was told they would be here in two weeks, but never showed. CSR on call last night was very nice and had our order placed and that the Dots would be here in approx 7-10 days.

Great company all the way around. I learned about Vivint from a neighbor. The technician was very knowledgeable and friendly. Will definitely recommend service to friends and family. This system is great and has given my family peace of mind.

I love how easily it is to operate and how I may view regardless of where I am. I feel much safer in my home even when I’m alone. Would highly recommend to anyone. I could view visitors even when not physically at home.

The Vivint sales reps have been good and they've been very professional when I've had to deal with them. A tech installed the system and it was also a good experience. We've had Vivint for four years and everything's worked when we've needed it to. I would recommend Vivint.

First off I had prepaid for all my equipment and when installer came it was not noted and I felt like a liar because it didn’t show on her end that it was paid for??? Why was this?? I had to show her my email receipt and credit card statement to prove it. My installations is still not compete still and the installation date was on March 20th 2018... Why has no one followed up with me to complete install yet. When I have a alarm system installed I expect a thorough walkthrough to be done to make sure every device is working the way it should be for my family's protection. Not to just install and not verify that everything is working properly. How would you know that unless a thorough walkthrough is done??? I don’t like hearing “I don’t know why the device is not working”. If you are the install professionals then research it and or make a phone call to figure it out. Responding “I don’t know” is unacceptable when I’m trying to protect my family.

Good job. Very professional and thorough. Well executed. Thanks. I am very confident because Chris was very confident. I am looking in my directory to find other homeowners who could benefit from this product and service. I left ADT to come over to your company.

Juan did a great job setting the system up and explaining how it works. Juan also helped with giving me ideas on where to best install the inside and outdoor cameras. I was very pleased with the service. I would also recommend to a friend.

My wife is always ordering packages and stuff so we want to make sure nobody takes it. I have the indoor camera, doorbell, motion sensor and then I have the front door sensor and the back door sensor and the automatic locking from Vivint. The service is good. The attitude of their sales rep was good. I like his attitude and he answered all my questions. The only complaint I have is just my Wi-Fi. Something would be nice to hook up my cameras with instead of a Wi-Fi like a cable run for straight to Ethernet cord or something so that way it has a better quality on my camera or something versus Wi-Fi.

Not satisfied. I believe I was told some things that was a misrepresentation to what I was told when I first talked to the Rep. You didn't leave a sign for outside plus making me pay extra for a camera that was already included with the sale. And the price was $50 now it's $60 and I don't like you have to separate companies going in my account not liking that at all some third party. And it's not cheaper than what I had already.

The tech arrived right on time and gave me and my family excellent customer service. I loved all the tips and tricks he showed me. He was able to answer all my questions. He walked me through the app with ease.

The monitoring feature in our Vivint service was good. The installer came on time and did the installation. Three months ago, the panel was either not connected to the mobile phone or was off and the Vivint customer service rep I spoke to told me what to do on that panel, then we did it, and then it was okay. However my husband didn’t know that the panel was only for Vivint and once he transferred to another monitoring company, he could not use it. So, we’re tied to a contract, and our concern for our next renewal is that we want to get at least a lower monthly payment like on the other alarm systems.

Matthew was excellent! He was very thorough and helped me understand the system in no time! Was very happy with the install. System is easy to use. I would recommend giving to friends and family! I am very happy with everything from appointment setting to install.

I had my security system install March 8, 2018. I had the worst experience. I had to call and had a tech come out to look at the issue for the door camera and still not working. I made the worst decision going with them.

The agent was awesome. He did a great job in everything very professional and knowledgeable! I highly recommend this service. The peace of mind that you receive from this service is unmatched. The low monthly cost, is definitely worth protecting my loved ones and valuables.

Where to begin... We researched security companies ad nauseum and settled on Vivint due to purported great customer service and high quality hardware. We purchased multiple door sensors, exterior cameras, glass break sensors, thermostats, the works, through Best Buy... Which was nice since we didn’t have to sign a contract... But shelled-out many thousands of dollars up front. Everything worked flawlessly for maybe a month and then cameras started to go offline for significant lengths of time. Requested a tech to come out and he didn’t show up in the 4+ hour window that THEY committed to, which was frustrating since I had to take time away from work. Guess it’s their world, we’re just living in it...

The appointment I had was for 4:00 p.m.. The technician did not arrive until 530. The technician also did not have his tools but had to borrow a CO worker's tools. The technician was courteous and did apologize for arriving late. The technician had all of the products that I had ordered. He did go over each of the products and where it would be most suitable to be installed. Unfortunately one of the key components the doorbell camera was not able to be installed due to not being able to find the transformer. Not getting this product was extremely disappointing as that was 1 of the key features we wanted to be installed.

My System. I’ve been off-line ever since I got it Installed and now I have to wait till we can have two weeks for somebody to come out and fix it. I wish that I could experience what I’m paying so much money for.

I am absolute happy to have made this decision to get a system in my home! I have ways been aware of my security for years, especially for my peace of mind. I decide to finally get a system in my home due to having a baby. Also, I was never able to see who was knocking at my door, (due to door not having a peephole). Honestly, I always got nervous when someone knocked on my door. Especially, if I was not expecting someone. Now I have peace of mind, I am able to see who’s at my door, when I receive packages, etc. It’s so convenient. We should have got this system when we first bought our home. Seriously, would recommend to everybody!

I have many accounts with Vivint. I wanted to cancel one of my accounts with them so I called, they would not let me cancel. Changing me from person to person, talking over me and not acknowledging my wishes whatsoever. I ended up begging them to please cancel my account. They said ok after one hour and a half of talking over me. Then they sent me another bill, I called again hours of my time and aggravation. They finally decided to tell me to send a cancellation email. I sent them 14 cancellation emails and they never acknowledged me when I asked to please send me an email letting me know they had received my cancellation email. More phone calls and bills. They take one month to cancel after the cancellation email. Another thing they do to charge you an extra month. Beware of this company.

Not able to get my cameras working as required. Several tech come out and leave trash behind, too much wires showing out of home and canceling appointment that customer set up and doesn't give them a call to explain why. Panel has been showing temporary maintenance lately.

He was very professional and fast. Did his work and cleaned up after himself. He was terrific. Had everything with him and super. I could not ask for a more prepared talented installer, and he explained everything, as he went along and gave me copies of all the paperwork I needed. It was truly an fine upstanding man and a pleasure to have in my home. I have nothing else to say. I do enjoy my new system as I figure it out.

I've had Vivint for about eight years now and I'm satisfied with the service. I liked the response time. There were two times that the alarm went off accidentally or because I was keying the PIN incorrectly and their response time was good. And each time it was a false alarm and they didn't make a big deal out of it. And their reps were helpful. Around two years ago, a door-to-door salesman came by selling another system and I bought it. And then I called Vivint to terminate the service. But I didn’t realize that I was still on the contract with them. And so I was on two contracts at the same time. But Vivint was able to help me resolve that situation. They told me what to do and then I was able to dissolve the other contract and stay with Vivint. And I'm pleased with what they did. I will recommend them.

My neighbor had Vivint. The house is huge and she helped me. Now I have the system. We have the doorbell cam, the motion sensors for the front and patio door and then the home panel thingy. I work out of town so I do a 14-day, 7-day shift so the security system helps out when I'm gone for the 14 days. It gives me a little peace of mind. The service has been pretty good. The sales rep was pretty cool. He’s easy to talk to and he’s relatable. The installer who came over was really polite and then cleaned up all his mess. They gave me a little time window when they would come and he was in it.

I switched from Ring to Vivint and regret it so far. The concept is great, but it’s expensive and the cameras are not that good. The initial salesperson on the phone was a jerk, but the installer was a nice person.

I paid about $1500 upfront at Best Buy and then paid a monthly fee for monitoring. In January 2018, I put my home on the market and it sold immediately. I called to cancel my service but had difficulty getting an appointment to pull my security system and box up before closing. In March 20th, I realize despite moving and no longer having a monitored system, I am being billed monthly. I cancelled Jan. 29, but got billed in February and March. They have a policy that you must send an email. I spoke to them several times and they never mentioned this. So what kind of monitoring is happening when there is nothing to monitor.

Vivint's customer service is excellent. Whenever I called them with any issues that may be happening, they tried to resolve it right away. I spoke with a rep a few days ago. We had a power outage at our home and it kind of tripped the panel out where it was making noise until the following day. I called in and the rep tried to help me as best as possible. The guys who installed the system were great, too. The only thing is I paid for the Vivint sign that’s supposed to go in front of our house but I did not get it. I had called and asked for it two times, and I still haven't gotten it.

A bunch of our neighbors have the Vivint doorbell camera and so, we asked one of them about who provides it and they said Vivint. And then, we started looking from there. We spoke to someone from Vivint twice when we were interested in the product, and the rep didn't try to sell us too hard on it. He let us do our own research but gave us some things to think about. But the installer didn't seem like he was the most knowledgeable. He seemed to be pretty well-trained on installing it but couldn't answer what I might expect from my experience working with the company afterwards.

I have contacted customer service about the same thing 3 times and still no response. It is a pain having call for assistance knowing I probably won't get any. And after this I have to call yet again for the same issue they have not helped with 3 times before. Huge regret getting this system.

Very professional. They called prior to getting here and arrived at the given time. They took time to review the features and provided a phone number to call with future questions. So far it's user friendly and great quality video.

I am with Primerica, so we are partnered with Vivint. We have got the glass break sensor, the sensors on all the doors and windows, the CO2 monitor, the smoke detector, camera out back and doorbell camera out front. I wanted to make sure that we had all of our bases covered. I live in a condo, so we have a bunch of people always around. Our bikes got stolen while we were on vacation and a lot of stuff happened around here.

We had a security system for a month before Vivint came in. We wanted to get cameras since we didn't have one and one of their reps came and did a presentation, so it was kind of a slam dunk. They did a takeover, used what we already had, plus they added cameras. Everyone has been really great, helpful, and friendly. Their installation team did what they needed to do quickly and checked everything before they left. We had some issues after that, but they came right back and took care of them. So far, Vivint's service has been good, but it has not been great because we keep having to reset stuff. We had to reset our doorbell camera and some of our contacts weren't working quite right. They had to come back and redo some stuff. But some of the stuff I was able to fix by myself because they gave me a troubleshooting thing.

My home alarm went off; I got the mobile alert and then a call. I do not know what is happening at the house, I am not there hence why I pay for this premium service. I tried to view system from my mobile app which is informing me it cannot connect and suggests my system as been unplugged. What?! I speak with Vivint again and they inform me that I need to speak with technical support. I am on the road; shouldn't this be handled by the company I am paying to do so? I should not have to do the legwork to find out what is happening with my equipment, call two different departments and then argue with them about what is happening.

I had Vivint install a doorbell and a backyard camera. It took them about an hour to install and it was a great experience. Also, the sales people were open and very knowledgeable. And when I call, Vivint's reps always assist me. Their system has good smart features too. I have told people about Vivint and they have gotten it.

One of Vivint’s sales reps came to my place and advertised how I can use their system even though we are away and check and monitor the house to be sure that everything is safe. Those things attracted me to change from AAA to Vivint. When the installation was going on though, I let the tech know that I have no codes for my garage opener because it's a brand new house and he said that it was fine. But when I called, I was told I was gonna pay an additional $100. I was not gonna pay an extra cent and I did not like that part because the information I was getting from the sales rep who came to the house should be the same thing with what I would be hearing from the customer service. But the information I got from the customer service contradicted what the sales rep told me. Still, I would still recommend Vivint to a friend.

I got the basic installment of window and door sensors from Vivint. The installation team was great. It was two guys and they did a great job explaining. Being bi-lingual, my husband doesn't understand much English, but they were very nice and helpful, explaining to us what they were setting up and doing. I have a good interaction with the reps. When I have to troubleshoot the system, as soon as I call, I get help. The Vivint team looks at it and it's fixed in just a minute or two.

I like Vivint's system, and it is great. My neighbor across the street has a similar system, too. Although he does not have as many features like I do, he got the idea to get one from me. My service package includes the interior and exterior cameras, doorbell camera, motion sensor, glass break sensor, garage door sensor, door sensors and thermostat. We were going to do smart system components anyway so we have pretty much everything. It was just convenient to tie it all into one. Their sales team was informative and explained how stuff would work and answered questions I had about connecting other applications, other systems into the Vivint system. All of our lights are controlled by smart switches or they're actual smart light. So, we tied it on stuff into it as well. The installation team came and then asked where I wanted stuff. They just kind of went with it.

I am extremely dissatisfied with your service, install and your so called top rated customer service > I have even talked to several managers that state that they will handle it and then drop the ball. If someone with some authority and can get the job done will call me I will be more than happy to explain my situation. Too much to type since the latest has been going on for at least 2 months if not longer. Sad part is we have only had service for less than 6 months. Bottom line someone needs to follow through with their promises to make it all right or just come get your equipment and let's sever our ties. I'm really thinking that no-one will contact me to make this right because no-one that matters cares. I hope that someone proves me wrong but at this point I feel held hostage by Vivint for a looong 5 years. But after reading reviews seems to be the way you operate. Sad.

I love the service from the start to current. The technician was prompt and explained everything clearly while making suggestions. I now have clear view of what's going on from work. I like the fact I can answer the doorbell from my phone from wherever I am.

My particular needs were met and we are very happy with our security system. We are looking forward to recommending the system to our friends, family. Thanks to all for your help. We look forward to working with Clifford in the future.

Sold my house where I had service -- retiring hopefully. Living in rental -- cannot install at this rental and they want to charge me $1375 to pay off the remainder of the contract. I pay my bills but REALLY!!!

My Vivint service package was an upgrade from ADT. I got three cameras, a smoke alarm, a fire alarm and a glass break. I already had a system in the house that they hooked up to the doors and windows. The installers did a good job. They were personable and they did it the way I wanted it. It was neat and they did it very quickly. I'm still buying my equipment so when I get it bought, the bill will drop a bit to the standard price.

I heard about Vivint through a friend. I purchased cameras, a motion sensor, window sensors, a CO2 sensor and a key fob from them for basic home security and peace of mind. Their guy that I talked to on the phone was knowledgeable and he helped me out. Also, their installer knew all the products and he knew what he was doing. He was professional. I am 100% satisfied with the service.

Don't ever purchase Vivint!!! The sales people will say whatever they need to to get you to sign up. I had their service for less than 2 months. I was told I had 90 days to cancel in which I did. I am now being sued by this company for over $5000.00 for breach of contract. The customer service lady I spoke with said that I was told incorrect information that I only had 72 hours and I was supposed to send in $300 for the cancellation fee. They said I signed a 18 page contract and should've read it in there. First, I was only left with 5 papers in which it didn't state that. The salespeople need to be honest and should've told me this upfront. Now I'm going to be out probably thousands on attorney's fees and it has ruined my credit. Thanks Vivint!!

My initial review of this company was great. We were promised 1 free move so we tried to take advantage of it. We sold our house, and moved into an apartment to start looking. We asked for a deferment on this service. Vivint does not know how to do this. Every month for the past 7 months, I have been charged. Every month I have to call them and explain my situation. The one department does not know what the other is doing. Now that I have removed automatic payments, they call me looking for a payment for a service I do not even use. I do not understand this. Alarm.com was a great company. Not Vivint. The collections people they use were not professional at all, and couldn't grasp the deferment process. They have not made good on this "Free Move". I am disappointed in this company.

Jesse ** installed our VIVINT system. Best home visit from any company I’ve EVER had. He was patient courteous and professional and would be an example for ANY employee charged with doing house calls. Vivint was a new company I had never dealt with, so I wasn’t sure if I had made the right decision, but after his visit, I knew I did. He protects the VIVINT name and represents it well!

If I could rate no stars I would. I do not have the system nor will I ever. They came around door to door a year ago and bullied their way into my house while I was very pregnant. My husband asked them to never come back. Today they came back and harassed my 14 and 11 year olds while I was at the store. Making them feel so uncomfortable saying that the company would fire them if they left without talking to an adult. My 14 year old called my husband and he told them to come back at 6. When they came back my husband asked them again to never come back and they said my 14 year old was rude to them. My husband at this point is irate and then they start arguing back and forth. This is a terrible company and their employees are the worst.

Blown away with the user friendly “user interface”. Everything is right there on the app. Customer support has been phenomenal. I was referred by my brother in law and now my mother in law has been referred by me! Great job Vivint. Looking forward to the future in our safe and secure home.

I have the alarm and motion sensors from Vivint and I have had an issue with them and I cannot get anyone to fix it. Every time I call, they try to fix it but they could not. The system was supposed to hook to the internet and it keeps disconnecting. It will never stay connected to my network. They just said that it won't work for me. Their whole system is weird because I had to call four places to even get someone to come out. There is only one person who sets up and does all the technician work in my town and I have her on speed dial. She can't do anything until she gets okay from wherever she gets her okay from.

If I could give Vivint a negative 5 star rating I would. I have probably had 6 visits and aspects of my system does not work. I am currently waiting for a Vivint tech now that is probably going to cancel.

The service tech did an excellent job and a expedient manner in installing the system. The system is easy to understand and use. We like how easy to arm and disarm. The Cost for the system is very reasonable and worth what you pay for.

After the theft of our fifth wheel trailer we decided to invest a home security system complete with cameras. Unfortunately for us we were pointed to Vivint. The system has never worked properly, not a single day with all cameras functioning, support has been dismal at best. They once told us the exterior camera was not working because it was too cold. Would never recommend any part of this experience to anyone.

I have been a long time customer of Vivint home security. Recently I have had problems with my alarm system. I called Vivint to resolve the problem. I was told my motion detector was bad and they would be sending me a new one. In the mean time Vivint was going to have to deactivate my alarm. The motion detector never arrived. I called and was told it was never sent out. They said it would be sent out again so here I was without home security for several more weeks. Again the motion detector never arrived so this time I called to cancel my service.

I have everything Vivint has to offer. I have cameras, a doorbell camera, window sensors, and their regular surveillance. I wanted it for my family especially for my children. I have a special needs child, he's 12 now and he can open the door and get out. So I needed an alarm that lets me know when the doors are open. It has options to let me know when those doors are opened and I like that. The install team was two gentlemen, and they were very friendly and knowledgeable. They explained what they were gonna do and how everything works. They're very knowledgeable. Everything has always been great. I've had a couple of false alarms but they've handled it with urgency. They always check up on me and then follow up. It's a very good company. I would highly recommend them to anybody.

I was on a plan with Vivint for about eight years and I lowered my plan at the new rate now. Their installers were on time and friendly. Everything is okay.

The guys who came out and put in our security system were great. They guided us on how to work the security system and they set everything up for us in a quick manner. We appreciate Vivint and the wonderful employees they have.

We had a Vivint security system installed last year at our office/residence. The installers, customer service staff and technicians are all very pleasant when we have dealt with them. Unfortunately this system fails to do the job promised i.e. keep my premises secure. We have had somewhere in the range of 15 return visits to try and solve the problem as to why the cameras are failing to stay online.

From the beginning this order was a disaster! They could not activate my panel and advised that I had to be home for them to activate. I took off of work to activate panel 3 hours early and once I got there they were late calling and once it activated I was advised that they had other customers and for me to text a number when I figured it out. After an hour I text the number no one called. I then called customer service and requested to speak to someone. After holding on for 45 minutes they returned and told me the department was closed for the day. After all the waiting the customer service reps were rude, nasty and very unprofessional. They then called and advised that a tech was needed.

Today I was at Florida Mall and your app told me someone was at my door. I was extremely surprised that your system reached so far away from my home. I didn't know that was possible. I am really glad that I got Vivint. I truly LOVE this system. Thank you.

I have the system for a short period of time. I have never had a security system installed. Only issue I have is that it is kind of fast. It was so unexpected that when you fill out the paperwork, automatically they are in your doorstep. The rep literally left my home past midnight the same day. Talk about fast service. Wow! But overall till now it’s a good security system.

My friend works for Vivint and he told me about the service then signed me up. I had the doorbell ringer and a camera installed. I went with those to be able to see who's coming to my door. And with the camera, I'm able to monitor the cars on the driveway. However, it's not what I expected it to be. I've had an issue with the doorbell quite a bit and the pricing is not what I was told when I signed up for it. The system had cheap parts and the picture quality is not that great on either one of the cameras. Also, for some reason, whenever I go into the smart panel and change settings, it changes back to what I had before. It's like the camera wants to do its own thing.

A friend referred me to Vivint. I got a full home security from them and I am 100% satisfied. Their sales representative came in, did a quote and did all the work on the same day. It took a couple of hours and got everything done.

I got the basic package from Vivint which has the doorbell camera and one outside camera, as well as window sensors. Vivint is affordable. I have a good interaction with the reps and the maintenance of the system have been going really well. They are a good company and I've been with them for a year and a half. I like Vivint and I'm happy.

The Vivint sales rep was knowledgeable and professional and I had a good interaction with him. A guy from Vivint came out for the installation but it took a while and was a little inconvenient. It was a little headache as there were a couple of issues. The tech used some older pieces for the sensors around the doors and they had to come out and redo that. We were happy with everything and I like the thermostat a lot, but we were really not impressed with the overhead garage doors and the doorbell camera. It’s just so slow that we really don’t get to see it and we have a lot of communication error with it, like not being able to be heard. Overall, we’re satisfied with Vivint and I would tell my friends that Vivint's service is good. But I would tell them to stay away from the doorbell camera and the overhead garage door opener thing.

I have Vivint in my home for over a month I am enjoying Vivint home security, I love this security system because I can use my cell phone to work the system, I don’t have to be home. It is such a awesome security system. Everyone should have a Vivint home security system in their home.

Over a week ago a sales representative showed up to my home and gave me his sales pitch. I advise the sales representative that I will look into it and make a decision with my wife. After looking into your company online and reading your company review and product offer by the company, me and my wife decided to call your company directly and have service install. During the call we were recap our order and agree to a installation appointment for Sunday March 11, 2018 at 10 am. Following day I called your company to confirm the appointment and equipment order due to not receiving the confirmation email.

My Installation date was Feb 21 2018. So far I have not been pleased with the service. System works on and off. Sometimes the cameras work and sometimes they don't. Customer service has been great but a few days after fixing the issue the cameras go offline again. I work out of town for weeks and my family is alone. This is the reason I decided to get a security system in place. Please fix this issue.

A couple of sales guys from Vivint came to my house when I was moving into it and we had an awesome interaction. Then the installers came right away and they all stayed until midnight. I've been with Vivint for at least six months now and included in my service package is the front camera. I have an app on my phone where I can monitor it, but it keeps disconnecting. One thing I don’t like is where the camera is plugged in on my wall. It is a high traffic zone for my children and it keeps getting knocked out and then my camera keeps getting knocked out too. There needs to be better way for it to be more secured to the wall. Other than that, I've always recommended Vivint to a bunch of people. I was a cellphone manager and a lot of people would come to me and ask for alarm systems and I'd show them mine.

A lovely sales rep came to my house and then I've had Vivint for about five years now. The security system was installed and everything went well. The system is efficient but the only problem I had was with the Loyalty Team. I have two homes and I wanted to secure the second home about five months ago. I was trying to get a discount for multi-homes account and they don't have that program which I don't understand. They were very rude, they just stick to the script and all they wanted me to do was to extend the contract. I already insured the second home with someone else, but I was disappointed how Vivint would not budge. They need a better loyalty program for loyal customers.

I have a system of 1 sky control, 2 window sensors, 2 outdoor cameras and 1 doorbell camera. It worked fine for a week or so after installation; however I noticed that the cameras went offline quite a bit. After weeks of rebooting the system to get it to restart, I called for tech support. Since that time, I have had 3 technicians out for a total of 16 hours. This does not include the time spent on countless phone calls with Vivint. Problems have consistently gotten worse with each visit. The cameras continue to go offline frequently and record a black screen for several hours at a time. Vivint refuses to refund the system, so I will be out several hundred dollars. They also informed me that I will now be required to pay $50 for each service call. This is the worst company that I have ever encountered. Save yourself the headache and go with a different security company.

I have one camera that has not worked since installation. The other cameras are continually going offline and cannot be brought back online without a service call. These usually take one week. Every time I call I am told that the tech that is coming out will also fix the camera that has never worked. The techs arrive and respond that they do not have that on their list and will put in a work order. The tech that installed the doorbell installed it crooked. Needless to say, I am not real pleased with the service at this point.

Vivint needs a PC app or a website to be able to control everything. For example, there needs to be a Vivint Doorbell PC notification. If I'm on the PC with headphones on, I can't hear the doorbell so a Vivint doorbell PC controller needs to be added. Also the video quality on their doorbell is AWFUL. Needs to be improved to at least 1080p like the Ring doorbell. Also the subscription is a bit overpriced, everything needs to come down by $10.

My experience from Day 1 with Vivint was excellent. My sales rep was great and friendly. He's a guy that I would drink a beer with. Within 20 minutes of signing the paperwork, we had a tech there to install the system. It was very quick and efficient, which I really appreciated. But, about a month later, I started having problems. I tried calling support and I don’t ever want to do it again. I have now called support four times and have had nothing but an awful experience every single time. Two out of the four times that I've called them, the call has dropped right in the middle of something and they didn't call me back.

We've had a few problems with our Vivnt system. The touchpad is about to go out and the speakers drop out when the lady talks then it comes back in when it starts beeping. We've also had the motion sensors go off a few times when the alarm is set. I’ve spoken to them about it but being a customer for almost 10 years, I don't think I should have to pay for them to come out. Their customer service isn't really that great. They just want to get as many houses with their alarm as possible but they're not willing to help out the customers as much as they want to spread their company around.

Vivint is awful in every which way. The technician was awful and lazy...showed up unprepared and didn’t have all the items I ordered, caught him leaned up against my hallway wall on Facebook during installation, he refused to train me on the system, he refused to test the system- he left, the system didn’t work at all. The panel and the app said I had windows and doors open, but the panel information differed from what the app said- and neither were correct. Customer Service is even worse...they accidentally cancelled an appointment that I had planned on then didn’t have enough manpower to correct their mistake. In a nutshell- Vivint acts as a start up business. Their ideas are good, but they don’t have them dialed in yet. All their technology is the newest on the market, but Vivint themselves haven’t even figured out all the bugs yet. I went with ADT...it works 100% of the time and is about $20 cheaper per month.

I had heard a lot of bad things about Vivint. Read a lot of bad things about Vivint. I figured I was going to be exception to the rule and would get great service. My brother in law who worked for them years ago checked their rating on BBB and they had an “F”. I was in complete denial and was like no my experience will be different. To my embarrassment I was completely wrong. I had an appointment for installation on one day from 12-4, and was called at 3:45 to be told that they were tied up at another customer's home and they’d be a little late. The guy showed up at 7:30pm and now it’s dark. He tried to set up the Nest Thermostat on the 2nd floor which malfunctioned and he decided to use his Element Thermostat and said “we will come back to fix this, until then use this one.” At this point it has been extremely cold and the Thermostat was not turning on the heater. He said "text me as soon as the heater turns on."