Vivint Reviews

I’m not happy at all with the service. I’ve had the service only 3 weeks and it has only worked for 1 day. I’ve been calling, they say they’re sending someone out! No one has came yet!! They said they sent me a router three weeks ago. I have not received it yet!

This by far is the worst customer service I have ever received. My panel has frozen multiple times and I had a service appointment this morning that was missed. Now I'm without a working security system. RUN or don't answer the door if the salesperson comes knocking!!! Run away!!

I have had the system for about 3 weeks, within the first 4 days of having the system, all my sensors in the house went out. I was out of town during this time and wasn’t able to fix them due to me having to be near the panel to call support. Once I got back 2 weeks later, I rebooted the system thinking it just needed a reboot. It worked correctly for about 2 hours and then had the issue again. We called support in which they told me the sensors were programmed wrong or something along the lines of that.

No expected date for my door locks and my door does not close properly with the lock. Right now I am going to have to replace it just to replace it again when the locks finally come. They do not respond or answer their phones or get back to me on the door locks for both doors which I am already paying for and the whole reason I took the security system.

I called Vivint to let them know I was selling our house in Md and relocating to Barksdale Air Force Base in La. My job site closed in Md and I was being relocated to La. I was told there would be no problem canceling my service, just send a copy of my lease. I sent a copy of my lease, retired military ID and Louisiana driver's license. I still continue to get a bill. Called Customer service two more times and was told, they can not honor my lease because they cannot verify my address is on a military base.

We have liked our Vivint security system thus far, however, the installation process was somewhat miserable. The tech who installed our equipment had horrible body odor that was quite unbearable. So much so, that I had to leave the house with my child because the smell was so awful. The tech also was at my house much too long because he spent at least 45 minutes on the phone with Vivint, trying to get the proper information for the preinstallation survey that I needed to take, which resulted in me giving my social security number and credit card number over the phone to 4 different people (because almost every vivint rep he called, hung up on him!) Our tech was nice and got the job done, but please have the common courtesy to shower or wear deodorant before spending hours in someone else’s house.

I have been satisfied with Vivint. Its features are neat and the customer service is good. Sometimes, when my daughters will walk out of the door, they forget to shut the power down. And sometimes it takes a while for me to move around the house because of disability. And then they get ringed too many times and then it goes on for too long. Then Vivint's reps will call and check. Meanwhile, for some reason, when the doorbell rings the first time, it's good. There's a huge ring, like Lurch in the Addams Family ring. But in the second ring, it would just go down very low. Other than that, everything is virtually fine.

We had been with ADT for a long time but I like the idea of owning my equipment and being able to take it with me so I tried Vivint. The installation team were very friendly and professional. They explained everything. We have a panic code which I think has been great but the door camera has been the biggest change feature-wise. And when we've had a couple issues, most of it equipment related, they took care of right away. The service has been great. They've been really attentive and proactive when the alarm goes off. I wouldn't go back and change now that we have had the experience with them.

We could have gone with 3 other providers for our security system, but since we liked Vivint's technology and their salesman, we got them to install the security system at our place in Las Vegas. The salesman had been with the company for a long time and unlike other salesmen that just got in there making a sale and leave, he provided personal contact information and if we had any issues that we could always get in touch with him. So we've had that personal relationship ever since. We've been pleased with him and his support.

A Vivint salesman showed us what we would be getting from them and then we decided to go with Vivint. The service package that we have from them includes security system for several windows, front and back door, a glass break detector and motion detectors inside. I'm totally satisfied with their service so far. The installation team was helpful when they showed us how the system worked, how to operate it and change batteries and the keypad. We had an older keypad before and when we got the new one, they came out and showed us how to operate it with all new features.

Why was my bank account charged over $100 more than the $1989 contract? I don’t know if I will set off the alarm when I lock the door and there is no info in the support manual. You provide google home but don’t set it up.

Our contact from Vivint, James was amazing! He was incredibly helpful, beyond accommodating, knowledgeable, personable and an all-around great sales person! I had previously been interested in the type of security system that Vivint is offering, however, I had not taken the time to price shop, etc. It was pretty convenient that James would stop by on my day off and tell us more about the system and teach us about the features. And to think that Ben and his partner installed the entire system on the same night!? Unheard of salesmanship and customer service!

The service was fast and very professional. They arrived the same day and not a week or so later. The equipment is high quality and the rates are cheaper or comparable to others. The people were very courteous and made sure everything was as we wanted it and to our liking. They made sure we understood everything before they left.

System install/purchase was not smooth. Salesperson told me no cost of equipment, but a shared install fee in return for me being a good representative of Vivint. As the sale progress, I discovered I would have to pay, so the good Vivint Rep part too was nulled by me. After two weeks to install the entire system (I had to move outlets), the system is still not fully working. First, the Smartmonkey/Smart Drive is not accessible to me at all. Was told photos and files could be used on that 3 TB drive that costs me so much. Next, Camera playbacks are slipshod in that a counterclockwise spiraling arrow circulates in the middle of the screen on and on, sometimes stopping when I can view, and then starting again to swirl and swirl. If viewing what cameras record is so impeded, the system is useless. The 30 day trial period is moving along and at this point, I am inclined to cancel and have all equipment removed as fast as possible.

I done explaining, been doing this daily now since Saturday last week, doorbell camera is offline. The reason I have a camera is for an unruly neighbor. Twice now cops called and no proof. Still waiting for Vivint to call and schedule an appointment.

The all time worst customer service. I was on the phone with customer service for 70 minutes. They kept transferring me. Every time they transferred me it was another 10 to 15 minute hold. Really bad messages while waiting and then they don’t bother to answer your question.

Customer service was good. Sales guy was really nice. The installation guy wasn’t very friendly though and didn’t replace a sensor that was previously broken, instead just left it as it was. Which I thought was kind of weird they would keep a broken sensor for the system. Other than that good company.

I am very disappointed with this security system. It’s almost always offline and has a crappy camera. Even more disappointed with the service! I wasn’t even interested in a security system when they just showed up at my door, cowering the new neighbourhood. (May/June 2016) I was told that I could get out of this at any point in time! The salesman was Kaleb and his helper was Collin. Invited themselves in and couldn’t say enough about this system. I felt so pressured, everything just happened so fast. I was very hesitant when they started drilling holes in my walls and setting everything up! Left a mess as well.

The features offered with my service through Vivint have been good so far. Also, working with their installation team went well. I'll recommend this company to a friend.

Whenever I call corporate to get things fixed, they were really professional and do whatever it takes to get the system running like reboot the panel, router or the system, disconnect or reinstall the camera or, cycle the power on the sky control or pull the battery. And when they get it running, they’re always like, “Well, you have a great day.” And then a week later, the same screwed up again. So, the corporate was not a match for that. They didn’t understand reliability and I’ve been telling them that if we get it running, it doesn’t mean it’s fixed.

The security package I got from Vivint has pretty much all of the features they offered right from the beginning. Their sales rep set everything up and it was easy to understand everything that was needed to learn from him. Their installation team was great too. And when I had issues with the panel, their customer service team was able to correct everything for me. The only issue that I have with the system is that it always shows that one of my windows is open but it's closed and locked so I'm wondering why that would be happening. But everything else is great. Vivint is very easy to navigate and their service is good so far.

Their salesman lied to me and said that I would have 3 cameras. After he left they never showed up again until after 9:00 at night. The installation left my door bell with a broken cover and wires just hanging there. I was a little disappointed. The 3rd camera never showed up and when I called to ask about it they said that they would charge me even more than what I was originally told. Anyway, their cameras are terrible quality and don't record until after people leave. When it does manage to record something the footage is unusable and can't be seen. They're more dishonest than cell phone companies. When I see them roaming around the neighborhood I always make sure to get the word out there that they're thieves and warn my neighbors. They may have gotten away with robbing me for 5 years but they sure as heck won't be making anymore sales if I can help it.

Customer service is great. Price isn't to bad and the Technician (Izzy) was very knowledgeable. The only issue was I had to pay for contacts on my windows even though I already had some. I was told they couldn't be used. That was a little upsetting and wasn't expecting to pay more than what I had already been quoted.

I just recently moving into my new home and was going to call for the alarm set up soon as I was finished Remodeling. Luckily Rico ** stopped by to offer me the system. He was very polite and had all the answers to the questions I asked. I am more than thrilled with my new system.

Good experience, but not great. Tried to add features and confirm what was included and had a tough time understanding. Also, don't think I got the decals and signs. Not a big deal for me, but unsure if Vivint and insurance will provide coverage in case of break in if not posted. Also, was referred by a friend in December. Unsure if they used the same order and therefore gave the incentive to who referred me. I'll call back to confirm these things.

It was a great pleasure working with Nick sales personnel for new service and Robert the technician who worked at my home to install the Vivint smart security system. Both are knowledgeable, professional, and went in great details about the system and answered all my questions. I’m really happy about the value for the service.

Both sales rep and technician were courteous and prompt. They were handling our new service after regular business hours and stayed till the installation was complete. Which ended up being 11:15pm. Details and instructions were explained plainly. I appreciate the no pressure approach and would recommend these gentlemen.

Representatives were excellent. We are very pleased with results. Same day contract signed and equipment installed in a timely manner. Everything was explained and we were shown how to work the new system. The app is very efficient. Overall fantastic experience. Thank you.

The equipment installed is adequate but the "smart" thermostats have less programming available than the 10 year old ones they replaced. Not pleased with this. The installer, Earl, was hard working and appeared to do a good job. All seems to be working. Time will tell if this service is worth the expense and truly meets our expectations.

The product appears to be sound; however, the customer service and response from the company is ZERO. I have contacted them twice regarding an appointment to install a new monitor and a second panel, which by the way I paid for upfront. It has been 2 weeks from the first call and haven't heard from scheduling yet to set the appointment. At this point, I need to look for another alarm company that will be responsive to their customers.

The tech was very thorough and very informative and did an excellent installation. He also explained to me about other services and what would benefit my needs in my home security system. I would definitely recommend him and this company to my friends and family.

Love the cameras, door bell, service was very professional. Definitely will recommend, just about the sales person. They should be more accurate about what they offer, some of the things they offer was not in my order or was unfunctional for my house.

I had a great experience with the two young men that represented Vivint. They were both kind and professionals. They delivered on everything they promised within the time frame promised. I have recommended them to a few friends. I am looking forward to working with them again in the future.

So far so good after almost a month in. Had a concern, contacted customer service and they handled issue right on the spot. That was awesome!! Sales rep was awesome as well. This is a nice switch from ADT Thus far.

I got a regular package from Vivint which includes a back camera and a doorbell, as well as sound break inside the window. The tech I spoke with was good. She explained everything to me. And while the installation was fair, the system works 40% of what they say, like the camera doesn't catch everything. It goes off a lot and it takes a while before it loads up for me to see stuff. I'm not satisfied. So I'm just gonna pay for my equipment and then cancel the service.

The installation of our Vivint security system was good. We have the standard package with them. But they should’ve done a lot more follow-ups to see if we were doing okay. Other than that, their service has been excellent.

I had a friend that had a Vivint and they told me about it. I got doorbell cameras with my service package, and it has been wonderful so far. The installation went fine, and they also showed me how to use the product. Vivint is very reliable and it makes me feel safe. That is amazing. My friends have it also and my son.

The tech was awesome. Knew how to explain the alarm system. Also made sure of what you may need on the installation. On time and cleaned up after himself. The system looks professional and works well. I would recommend Vivint to anyone. Thank you AG.

My panel keeps disconnecting from the Wi-Fi. It is almost impossible to connect it back up! It cannot find my WIFI or it just does not work. I have to deal with it on a daily basis! I don't like that!

I had a wonderful experience with my sales rep. She was very informative and the tech specialist was awesome. She left everything clean and neat. The equipment is good quality. Only thing is the camera is not as clear at night.

Vivint worked with me to find an alarm system that fit my budget. The installation was very quick and I was shown how to operate the system before the installer left my house. Both the salesman and installer where very courteous and professional. I would recommend Vivint to anyone who needs an alarm system in their house.

An excellent experience from beginning to end... Robbie did an awesome job explaining the system and the benefits. Rylee killed it with the installation the same day!! I would recommend both of them to anyone who asked!! We are finding benefits from the system already the very first day we have it. I look forward to adding other options to the system in the years ahead.

Our experienced so far has been Wonderful! We love the customer service we have received from everyone, so far. Not to mention, the interaction with the Vivint customer service we have when were learning the system. We are happy we answered the door and meet Michael, the two... Kudos.

I had a different company before and Vivint knocked on my door, and their selling point was being able to control their system from the phone. The system is good so far. I was having a lot of trouble for a long time and it kept telling me I had all these errors, but when they came in at the beginning of the year and upgraded all my equipment, it made a huge difference.

Vivint installed cameras and smoke alarms in the house. The quality of the equipment is okay but, their smart features are not as good as I thought it would be. I'm supposed to access it when I'm out of the country but I can't get in a lot of times. Nine times out of ten, it doesn't work and I can't see what's going on in the house. In fact, the other day, I didn't get pictures of somebody who came to my doorbell. Their reps came and they hardwired it and said that it wouldn’t happen anymore. But yesterday, on my phone, I only have June 5th and nothing after that. It is a lot of money to spend when a $400 system is better. I know people have cheaper systems that run fast and work beautifully. And, the other people that I’ve recommended it to have the same problem. So, I’m not happy and I wouldn’t recommend them.

We have had the system for a year and have FOUR MORE to go. How we ever agreed to a 5-yr contract I'll never know. The sales person kept saying we weren't being charged for this, they were giving us that, but we sure are paying! That was bad enough, but now the system keeps losing connection with the network, cameras go offline, then back and the doorbell camera almost never works! The wait for support on the phone and by chat are exceedingly long. They get the problem fixed only to have it return a few days or a couple of months later. VERY TIRED of calling all the time.

The temperature was 104f and he never complain. Was good about how to work the system and a friendly guy and clean cleaned up after himself. The only complaint I have is that coming does not offer the doorbell camera to business customers. That should be available on business also. Other than that I am a happy customer and wish you guys had a bundle deal because I have Vivint home and at my business. That should be considered soon as possible.

My technician Cody was absolutely fantastic! He showed up on time and was very professional. He politely did my installation while I was fussing with Comcast (their tech was supposed to show up but never came). Cody showed me all the bells and whistles on my new system and explained everything so I could work it immediately after he left. He deserves a raise! Thank you Cody! And thank you Vivint!

The installation guy comes in and made a mess in my house and never cleaned it. Equipment is slow and unstable when wifi is disconnected. Doorbell camera is useless because all I can see is a blurry picture. Customer service is terrible as they don’t know what the are talking about, they will never look at your contract and answer you with their guesses. Very disappointed with their service and will never recommend anyone to get vivint.

In the beginning it’s very good sales woman into Sam’s Club and after that it’s very good and very gentleman. He’s came to my house and he doing good job and explain it to me for the alarm system and after that it’s a good team. His came to my house And he did good job for installation the system in my house. It’s a nice service in the beginning to the end.

Salesman came to house at 10 pm - 6/9. It sounded good but I was not 100%. He said I have 3 days to cancel. I got up the next morning, read reviews and decided to cancel. I emailed the cancellation that morning 6/10. I did it again, just to make sure they received the next morning, 6/11. I also mailed my cancellation next day so they would get it, 6/11. I called two days later to make sure they received 6/13. They did. 6/19 called them to check on credit. Was told I would have it 3-5 days. I received the equipment credit but no credit from Vivint.

Joined company about June 5th. It’s about July 2nd and my service is still not properly installed. I was told my alarm was installed (taken over on June or around June 12th. Here’s my story, short version. Tech came out w/ helper. 1st visit. Removes old alarm, both panels. Leaves my home with no system from Thursday night through Monday. He was to return with all the missing equipment.

My neighbor recommended Vivint and I chose to go with that company because of a discount. I added cameras and a doorbell as it would be a little safer for me since I'm here by myself. The doorbell was installed, but it didn’t work for a month. They didn’t charge me during that time, but it was slow going. When the second doorbell came, I was charged for the service call, which I didn’t know about. Also, I had to plan to be here whenever they can be here and I didn’t appreciate that. Nevertheless, the system is working now and the second technician who came out was very polite and professional and he did what he could to see if I could get a discount.

Vivint came to our neighborhood and introduced themselves. Vivint is mentioned quite a bit on the computer, so it was cool, and their rep was a really nice gentleman who explained everything very thoroughly. I've had Vivint for about 6 weeks now and I haven’t had any bad experiences so far other than the fact that I forget to take the alarm off when I try to open the door and then it yells at me. Before, there was no way I could raise or lower the volume and when I’d open the door, “Backdoor! Backdoor!” echoes through the whole house. Now I can lower the volume and that way it’s very quiet. So, everything is fine. Talking about Vivint would be a lengthy conversation but it is a good experience.

When there was a celebration here in town, Vivint had a booth set up. Since I was dissatisfied with the security service I had then with a different company, I ended up going with Vivint. They customized my service package very much and I got all the features except the doorbell. The customer service is good. The reps have tried to keep me updated every so often, which I appreciate, and they've treated me very well. The installation team has done very well too. I have a flat roof for my home and I have no attic for them to run in the wires. They had to do everything wireless and they did very well with it, so I'm pleased. I just have to put a battery in once in a while and when I get a low battery, they call me and I appreciate that too. When I call Vivint, I don’t expect them to come right then, but they do very well and they come here within 24 hours.

The tech had to come to my house three different times. Still hasn’t installed all the equipment that I was supposed to get. Installed the wrong equipment and still can’t download the app or access it with the password that I have set up. Overall very disappointed in the customer service and the tech!!

Great customer service, fast and very kind individuals. Would recommend!! Makes me and my family feel more safe while at home or while being out. Love how I could be away from work and see what going on around my house.

I've had Vivint for over a year now and it's been pretty good. I like having the doorbell camera, backyard camera, and living room camera. The one problem is the doorbell camera doesn't seem to pick up every person that comes to your front door. It will detect a car driving past your home but I work from home with office in front of house near front door and I had two different people come to my front door and doorbell camera did not detect. I am pleased, however, that I have not had to contact Vivint to send out a Tech since December (knock on wood). Before that, I was calling every other month.

They Install all my system but I'm still waiting for the Internet to be Connected But is been a month So I'm not be able to use my system 100%. Is great system But hopefully they get a fix soon To learn to see how works...

I got the security system in August 2017. For the last six months the system hasn't worked and the app hasn’t worked. I’ve been calling them twice a week for the past six months. No one has been able to resolve any of my issues. I changed all the batteries. That didn’t help. Every time I call they reboot the system and it still doesn’t work. When I asked if someone can come out and fix it they said there’s a fee that I own the equipment and it’s my problem. And each time I call they say they have to go through everything they can on a call before they can have someone come out. The problem with that is they say it on every call for the last six months.

We purchased a home and we moved in, and two days after, somebody from Vivint showed up at our door. Our neighbor had talked to us and told us not to leave stuff outside ‘cause things end up missing, so we got scared with the whole new neighborhood and went with Vivint. At first the system was great and it gave us peace of mind, but recently, we’ve been having issues. The doorbell camera has gone offline again and this is the third time. The instructions are helpful, but I shouldn’t need to be resetting it every other month or every other week. And as far as the app, we’ve had issues where by the time the app loads, the alarms are already going off.

I got Vivint's alarm system and smoke detector. The installation team was polite and neat. And they explained the process and what would happen if I did this or that. I'm older and I found the system useful. They're very quick to respond to me if I make a mistake, such as when I don't punch my code in on time or something is not working correctly. The reps are very articulate, helpful and they try to cooperate with me as much as possible. I just wish they are cheaper and I'm going to call next week to see if I can negotiate a lower rate. But I'm satisfied with the service. Even my sister now has it.

Excellent service, our technician Forrest was very knowledgeable and kind. He answered all of our questions and concerns. We will most definitely be referring Vivint to our family, friends and clients. Thank you Vivint for the great people you hire to represent your company. Thanks Forrest.

The sales rep and the technical team were very polite, knowledgeable, and helpful in the setup process. Everything was explained very clear and we were very happy with the service provided. I will definitely recommend it to friends and family.

Very respectful and they did an amazing job. Highly recommend this. I will be letting other family members about the packages that they provide. We are a old school family and they took us step by step with everything they installed. Great job guys!!

Great customer service. Formerly a customer of ADT, I was skeptical about joining, but once the system was explained and I seen better equipment for the same price I was already paying, it was well worth the wait. Very thoroughly detailed services, prices and quality. Technician was friendly, and knowledgeable and took time to explain how the system works in full. I would recommend this service to anyone who is looking for a home security system with tip of the line equipment.

Seems to have some potential. I like the no contract deal and the parts are affordable. My only issue is that 1.) They're still using 2.4ghz frequency for their wifi and 2.) it constantly drops wifi connection. Every couple of days the control panel loses wifi connection. This is the same with my brother who owns the same system. He can't access his cameras because of this. I really hope the upgrade the control panel soon. I'm feeling ripped off because this thing can't stay connected. At this point, I would opt for the Ring's home security system.

The Vivint features are great if they work. The cameras go offline and every time a serviceman comes up, they get it working and then two days later, they go down. I guess we’re gonna have to hardwire it. But the worst part about Vivint is the 15 to 20 minutes hold period when you call in. But when you get a rep, they’re good mostly. I found one yesterday who was about as helpful as hemorrhoid. I said, “You need to either get it working properly or take it out.” And he said, “Well if you wanna go to disconnect services, I can send you over to them.” And I thought, “Wow, that’s a lot of help.”

It was time to upgrade our old system so we got one from Vivint. The installers went over the system and had to come back the next day ‘cause there was a piece that wasn’t operating correctly. They replaced it and so far, we haven't had any problems with their service. It's been a good experience with Vivint.

Installation went well. The technician had a problem because support would not help him with installation of the Nest product. After everything was done he fully explained how to use the panel and the app. So far I really enjoy everything about the product.

The sales and the installers did a good job, took a little longer than expected since they did not have all the parts with them. They were courteous and did a good job cleaning up after the installation. Overall good job and would recommend them for home security.

Chris, our salesman, was very persistent. He came by several times to try to get us enrolled. So after the 3rd time, I caved in. I got talked into getting a doorbell camera, which we later decided that we don't need. I tried to contact Chris but just get voicemail. Finally, I talked to him and told him we don't need the doorbell. Haven't heard a thing back for several days. Not happy and we're stuck in a contract. Don't waste your time.

We love everything about our smart home system. It's perfect for us and the app is what sealed the deal. We no longer have to have multiple keys cut for friends and family. We can set them up with a code of their own or just unlock the door remotely. Super easy to use and works wonderfully.

It is now obvious to us that Vivint is only interested in signing up new customers and starting receiving payments through a visa card. Once they have you hooked, they are not interested in servicing your system or getting it working properly. Our outside camera has not worked properly from day 1 (does not show people, but lots of false recordings with nothing on them). I have cancelled the contract by FAX and registered mail. They are now ignoring me totally.

Not sure. So far so good. I can't be sure until we've had our system a little while longer. I love that it's WiFi enabled. This is the first security system we have had, I wanted a really good one and Vivint came with great reviews.

The technician was amicable and thorough. He advised us of the other equipment they we want to consider in the near future. Showed us the warranty of the products. Also explained the app on our phone. He did not leave until a complete walk thru was done.

Both the salesman and installer were excellent! Well-trained, patient, humble, not in a hurry to move on to the next house/job. I've posted about my experience on my neighborhood Facebook page. Some have complained about faulty equipment in the past. I hope that's not the case for us.

I am very please to a great, knowledge technician and very Professional. It took him longer than what my Sales Rep said it will but it was well worth the time. Very happy customers here. Will recommend to anyone.

I love my service. I had you guys at my mom's home and it was great so when I got my own home I had to have to have you. The person who installed my system was great as well and very helpful. I think everyone should get Vivint.

My indoor camera has been showing blurry images at night since installation on 6/15/18. Vivint technicians have come to fix and replace the camera but the problem persists. Troubleshooting had been done several times as well. I used to have Spectrum indoor camera before and the images were always clear at night. I've never called them for any issue. See attached images.

James provided great customer service. He was very professional. Very knowledgeable about the equipment and the functionality of the system. If I have any issues I'm requesting James as my technician. Looking forward to a wonderful client customer, customer service relationship.

The people from Vivint in Salt Lake were very helpful to me and their professionalism was great. They did everything I asked them to do and they did a good job. I would have them again if I had the opportunity.

For a long time, we've been with APX, now Vivint, and have been very satisfied with the service. We have the basic package, with sensors on all the windows, and we have the system connected to the Wi-Fi in the house. It provides alerts for storm, current weather as well as time. And then if a homeowner has a digital thermostat, it links in with that too. It has three buttons; one for panic, one for emergency and one for fire. We can disable certain ones if we want to and also enable or disable audio for going out the door. It has a remote app feature as well that we could download so we can control it from our phones. They also upgraded my panel for free not too long ago; got the main digital touch panel.

We used to have Guardian. Then, someone from Vivint came knocking on the door. Things went well with their representative, so we signed up immediately. We just got on a few more things then they left several of the other things from Guardian in place and we used them. However, we had some problems before long and it was due to the Guardian equipment. We would call in to Vivint and they said they'd be here in a couple of weeks. Then the guys would come and get it going. But the next day, we would have problems again. We'd call and it's gonna be three weeks again before they come.

Gaby was very professional and helped me with my needs and made the process easy and fast. Gaby explained different options for what I wanted. The installer was there before she left and my system was installed the same night and I love it! Thank you Vivint!

I found my experience with Vivint to be very easy and fast. I have absolutely no complaints. The installation was fast and instructions are easy to follow. I love how extremely easy it is to use. The product is very user friendly. The financing made it possible to have such a great product in my home. I feel a lot more comfortable knowing I can still monitor my home even when I’m not there. I would definitely recommend this product to friends and family.

Vivint is the security system we’ve been looking for! We customized it to fit our needs and I love being able to control everything from my phone! Their employees were helpful and professional and Nik answered every question we had. Now I feel even safer at home and feel safe when I’m away.

I have been a customer of Vivint since 2007 what they were APEX. I asked for an upgrade about a month ago and had to threaten bad recommendations to get one. You would think that an 11-year customer could get a simple upgrade without so much fighting. Well, I should have left it alone and went with another company. The only time they could install it was Father's Day between 10 am and noon. So much for visiting our son. It took them 5 hours to get the thing installed and working. Well...it lasted the night anyway. The next morning the problems started and haven't ended yet. We've had them out twice this week and they will be out again tomorrow.

I’m upset because the installer didn’t leave any yard signs or decals and didn’t hang the glass break sensor which I had to do myself. For a customer signing up for service from a competitor I should have received better service.

The sales rep and installer have been professional and knowledgeable about their area. They have been thorough with their explanations of the security system. They were also friendly and down to earth. I would definitely recommend Vivint and the two gentlemen to my friends.

Installed yesterday. Excellent demonstration and I haven’t caused myself any problem yet. Very impressed with the system. Both cameras produce sharp images. Appreciate that the doorbell volume is adjustable. The NEST thermostat is keeping the home comfortable day and night. Real test must wait until winter. I have armed the system at the panel and disarmed it by the iPhone while distance away. Couldn’t be easier.

The customer service and follow through was amazing and swift. All questions were answered with professionalism and immediately. Both the customer service and installation process was seamless. Both me and my family now have a sense of peace at night, and while we are away!

So far it has been easy to access/use and is economical. I love Vivint so far!!! The customer service technicians ate friendly and helpful. The installers were quick and knew what they were doing. I have had an overall great experience with the Vivint system.

The rep that sold us Vivint and the installer were both very respectful and helpful. The rep Garret was not pushy at all. My husband is a salesman and it is not easy to sell and not be pushy or cheesy. Garret was great! He was knowledgeable, answered all of our questions, and was respectful. Wesley, the installer, would not leave until he was sure we understood everything we needed to. He was patient every time we interrupted him during installation. He listened and answered all of our questions. He was very easy to work with and respectful.

Acquiring Vivint system was pleasant experience. The service person, Christopher, is very knowledgeable and nice and installation crew was very good too. 4/5 stars because call center communication/transmission was poor and they didn’t ask password as should. But the subsequent call was more clear and asked for the password. Response time was fast too! Overall, very good experience. Hope they will continue to provide good service.

We had a great experience with your staff. They explained everything and showed us how to use the equipment. Very professional and helpful. Thanks to Vivint for taking care of us. The equipment works great and we are love it.

I was a little scared to have a security system, but it was the best thing I ever did. Eric ** was our tech that came out and installed everything. He was very knowledgeable about everything and very polite. I would recommend this to anyone. After having our house broke into, I feel very safe being at home by myself.

ADT and one other company came by and gave me quotes. They told me not to get Vivint and when everybody started badmouthing Vivint, they must really be a competition for badmouthing them. I got into Vivint and I've had them for about three years now. The guy that did the installation was good. He had trouble getting the doorbell camera hooked up to work but a rep that works with ADT in the same area came and then they got it figured out. For the most part, the features are good but I'm having problems with the cameras on occasion, and I have to keep rebooting it. Other than that, the system has been good. I wish I’ve gotten some more cameras. But when I looked at Vivint's price, it’s a lot higher than anybody else. I'm right in 70 bucks a month for it so it's gonna be higher.

I selected the features that were beneficial to me based upon my lifestyle and my travel. I have all the sensors, doors and windows, and motion detector in the house. I have the doorbell ring camera and two other cameras on the outside perimeter of the house. Now I also have the thermostat feature with their thermostat VL.

Awesome customer service. Had a great employee install our security system. He answered all our questions with full confidence and easily helped us understand the system. I instantly feel safer knowing I can trust this system. I would definitely recommend Vivint to friends and family.

Everything was awesome! Our tech came on time! He was very thorough! Took his time to explain everything! Simply amazing! Bradley was great! We went every step! He showed us how the cameras worked and where they were.

The system is user-friendly and easy to use. The design is also sleek and nice. If the doorbell was battery operated, it would allow for more installation locations and not so many wires. The installer was nice and friendly. I also appreciate the bonus gift, that is the Google Mini.

I was not home when this was completed. Was there the day before but rep not able to set up account as it was a Sunday. Rep was very thorough and professional. My wife was there the following day when work was completed. Very satisfied with the service provided during the process.

We enjoy pulling up to the building and being able to unlock the door from our vehicle. The system works good and we have not had any problems. We have not yet had to call customer service, but, I feel as though we will be taken care of.

Having the ability to check and see things from any place go to have mobile show all to where you can have the web is awesome!!! I could be at vacation. I get to still see Comes every morning to pick up my son from school. I get to see if little boy is up!! So it even has a added ability as a standpoint from a parent. The install was quick and done well by guy for area.

Love my Vivint! I feel safer because I live alone. My doors and windows have alarms and that’s comforting. Mark was so nice when he was going thru his sales pitch. And the price is excellent. The installer was also very nice and polite.

My doorbell, and camera have not worked from the first day. I have missed deliveries, which resulted in me going to the post office for pickup; even though I was home. Still waiting for someone to acknowledge the problem.

I have 2 Vivint systems, my property and my rental. I love the system and all the variety of products that can be added at any time and continues to improve on their products. I recommend Vivint for their great customer service representatives.

Most of our experience with Vivint has been good, and our service package includes a door pad, lock and unlock, thermostat, smoke detector, carbon monoxide detector, motion detector, and a camera. Vivint's representatives had been fine. The installation team kind of overlooked something in the very first night, so they had to come back out and fix that. But when they had been here, they had been very polite and very thorough.

Vivint is in our one business and we liked them so much that we put them in our home. We opened up another business and we’ve put Vivint in it as well. So, we have it in three locations. The features are good. I just wish that they could put more cameras in one panel. The techs said that they’re coming out with where you can put 12 cameras on one panel, but you can only put six cameras on one panel and if you want more than six cameras, you have to have two panels, which I wish that they could just put 12 cameras on one panel. Other than that, I’ve had two different reps and those are the only two reps that I want and I like them. They know what they’re doing, they treat me well and they go out of their way. I'm very happy with them. Overall, Vivint is worth it and I'd tell my friends to get them.

Thank you awesome job, They were on time, and very easy to work with and got the job done. We had a few questions and they answered them correctly. I love our new VIVINT system, and will recommend them to everyone!

I’m very forgetful, so being able to lock and unlock my doors and garages, and control my thermostat from anywhere is amazing. I do wish someone had given me the run down for the google mini. I don’t really understand how to work it, and it doesn’t always connect like it is supposed to.

Vivint advertises that you can get service in as little as 1 to 2 days depending on your area but what they refrain from telling you is it can take 3 months. We signed up and paid for our sign up just for them to message us to tell us it'll be 3 weeks. We wait 3 weeks and the day the technician was finally supposed to come he's a no-show. 20 minutes after he supposed to be here we get a call no voicemail nothing. So we call Vivint and ask them what the deal. They said it was a family emergency and now we have to wait an additional 8 weeks before the technician can come out and hook our service up. All in all it would have been a total of 3 months after we have paid and still had no service.

Everything was great and very professional, very friendly. Took his time and explain the system very well. He knew his job and did not take him long. I recommend he gets a raise for his great quality work. Awesome worker.

Control panel continues to alert me on different issues, I keep removing batteries and reinserting them without any progress, seems like Vivint would send a repair person. Never received copy of the contract documentation I signed. Salesperson said I would receive a $20.00 a month discount after 5-years, but I did not receive proof yet. Not happy.

Installation tech was an absolute NIGHTMARE!!! During his time at my house he tracked in debris from outside, let one of my cats outside after I had closed them off from him. He opened that door any constantly kept letting them out so I had to keep rounding them up to keep him from letting them outside. Damaged my screen door and didn't say anything until I pointed it out. Then his response was "I'll just file a damage report", not oh let me see, or I'm sorry. Then I later discovered he had scratched a car parked in my driveway with the equipment in his tool belt.

Great company and the person who came to my house BLAKE was really good explaining everything. The installation was very fast and clean. Great job putting the cameras. No wires exposed. Everything really professional. I will be recommending to my family and friends of this product.

I am really please with the new service. We did have a couple of issues with the cameras, but the people at the service desk were able to walk us through resetting/correcting the problem. This did happen a couple of times. After that, everything is going fine with the new system. We were able to see an intruder come on our porch and sleep there for 4 hours. This door camera is really want we need. We are very pleased with the service.

The sales team and installation tech were all very personable and not pushy, however, I wish they had come a few hours earlier. I believe they came to my door around 8 pm but the installation was not completed until almost 11 pm. They should have scheduled the installation for another time as it took a long time and my husband and I wanted to go to sleep.

So very happy with salesman, installation crew and purchase of equipment and services overall! We love our doorbell camera, outdoor cameras and easy-to-use phone app that allows us to monitor from anywhere when we are not at home. My daughters and I feel so safe now and can finally answer the door when we are home alone!! :)

From starts to finish, all technicians involved were very thorough and answered all questions. The technicians also really took the test me to build a great repairs and walk us through all steps involved in activating all of our equipment and cameras to ensure our safety and security as well. They left us with personal cell numbers to contact them with any questions that we have at any time. My 18 year old even commented that he now feels safe and secure.

My Vivint Smart Home is not providing me the security that I need and is promised. The system fail to record door bell and movement activity. The first couple of days after installation, I was able to view movement and/or door bell ringing clips. Afterwards, recordings stopped. Technician was called and solved the problem. That fix lasted 2 days and recordings and viewing stopped for the second time. I do not feel secure and am paying for something that is not working. Another issue: Sales person Travis ** (door-to-door) salesperson, promised free package if I posted the Vivint Sign on my front lawn. I am now charged a monthly fee. Where is my free package that was promised?

The sales agent was informative and accurate. However, the installation was lacking. The representative left trash in my closet, on the desk where the system was located, and there were wires on the floor. When asked to sync up the other programs to my home (Nest) he said that “we don’t do that” which is totally different from what the sales agent said. I did not receive the stickers to place on my windows nor the google minis. I am happy with the system overall just the experience was lacking.

I got this Vivint about a year ago without making a thorough research and I have regrets till today, please if you're thinking of getting into this please rethink and read the reviews and do a lot of research. I have to keep calling them once or twice every few weeks to get my camera set up, my garbage can was stolen from outside my house and Of course the cameras are offline as usual so I couldn't see who stole it, they have to send me a refund of $299.99 after I purchased a camera and made a payment on a wrong card and decided to cancel the payments and use a different card. Vivint still Haven't refund me my money since April, in total I made a payment of 599.99, any time I call they try to tell me stories it's very frustrating, I still Haven't gotten my money back... Meanwhile the camera is also not working. I want to report this company to my local TV station. I'm just a single mom trying to protect my home, but I felt like I'm dealing with scammers.

I was using another company that left large holes and wires running down my walls. Vivint stopped by and sold me on their system. Couldn't be happier that I switched companies. You want mediocrity well use some other company. You want - a secure home, first rate customer service, personalised home security and, no mess installation and absolute true peace of mind? #govivint

My Technician, Joe was very professional, precise, and knowledgeable of the systems and software. He thoroughly explained the apps etc. All information given was detailed and helpful. The set up wasn’t long and the signatures required was quick. Thank you Joe!

My daughter had the Vivint system and recommended it to us. Their rep was very helpful and their response time was very good. So you have to consider Vivint as you would consider some of the other companies that are out there. Vivint gives more bang for your buck.

A young man doing a neighborhood survey came to our house and he was amazing. I got Vivint and then the installation guy came. He was alone, stayed here about two hours, did what he needed to do, and he was gone. Recently, another young man came and was supposed to upgrade the system but he didn't have any of the abilities of the first installer. So they ended up sending out a second person. It was a young woman and she went through it. She said that it was easy and everything was in place. Then she even took out some of the old stuff for me because Vivint wasn't the first system we had. Vivint is better than our previous system and fairly easy to use. All in all, Vivint has been good and they follow through.

Great job. David was great and he answered all my questions. Very polite and patient. He took his time to explain everything in detail and make sure everything was good on my end. Very personable and again did a wonderful job.

We were very pleased with Taylor. He was a nice young man. If he didn’t know something he call the office right away. The installer was also very smart and knew his job very well. Sorry I don’t remember is name. You have two very smart young men. We love our system.

Sales Representative did not provide all information concerning contract obligations and now it appears that I am stuck with paying for a product that I was not provided all the details. And now I am given the runaround by the Loyalty Team at Vivint. No nobody from Vivint will return my calls to assist me with this matter.

Vivint worked our neighborhood hard but they were professional and have a good product. We changed from another service since our contract had expired and the Smart Home system offered more for the money. By buying the equipment up front there is no contract and the system works well from a smartphone. Brandon ** was the agent who did a good job explaining the program as did the installer.

Our wall was damaged during installation, the technician Steve who installed the system tried to repair the best he could, advised Nick **. He said he would take care of it. He never did nor did he bring us a sign for front yard. We had repeated problems with garage security camera it took waiting on hold 45+ minutes 3 times before finally getting through to customer service. The lady at customer service was awesome and tried to help us fix the issue but she ended up calling technician. I am not happy that salesperson who promised a sign and to have someone come by and properly repair our wall just blew us off and told us to call customer service.

The installation was same day and the technician was very knowledgeable and friendly. I switched from ADT and am very happy with Vivint. The technology is very straightforward and easy to use. I recommend this service. Fantastic easy to use products.

The customer service has been ok so far. The guys that came to install my equipment were great. However, my doorbell camera alerts me every time the wind blows my tree outside. There is no way to adjust the sensor and it's supposed to learn somehow... it hasn't. It's very annoying.

It seems odd that with all that I purchased no Vivint rep that was out to the house or that I spoke to over the phone never mentioned lighting to me. It seems that I have to ask all the questions exactly or the information is not provided. In addition, I have had the service 3 weeks but have had 2 customer service call. One in which they had to had a new router. Why wasn't that found out during the initial installation?

The security of Vivint is so comfortable for me since I’m not so young anymore, my daughter recommended to me and I’m very happy to have Vivint in my home. It’s everything they say it is and plus. Thank you Vivint.

My initial contact was very informative and pricing was fair in regards to the equipment I wanted installed. The installation went smooth and installed everything I requested. Highly recommend this company! The app something does not always load but the keypad entry has solved that problem.

We’ve been with Vivint for about five years and it is a good alarm company. We got the cameras and an alarm, and we had a good experience. But I recommended them to someone about a month ago and Vivint never called back so they went with ADT. So that might not be so good. But the representatives we've dealt with have all been good and helpful. They answer whatever we need and we've liked Vivint's service so far.

When we moved here to Mount Dora we heard about Vivint from the installer of our TV. We’re very satisfied with Vivint. Their sales representatives were very nice and very informative. We were very pleased with them.

On March 7, 2018, we were sold a Vivint Home Security and a U-verse package; The Vivint employee sold us a combined package for $150.00. The offer would remain in place for the next five years. We asked our Vivint/AT&T Representative (not sure which at this point) a number of times what the catch was, we were assured that there was not one, it was promotional between the companies etc… It soon became apparent that was not the case, AT&T knew nothing about it and although we had been signed up for Uverse, the bill was high and we had to negotiate ourselves a new deal which will only last one year not five, at a cost of which was promised for the combined Security/Uverse package.

The customer form my tech was wonderful. Mr. ** was awesome. I would recommend your service to all family and friends first time with this company and Mr. ** explained everything detail by detail and was will to explain again to make sure I understood.

The team was thorough and very accommodating in figuring out what my family's needs are and getting us set up. They presented alternatives to my original order that achieved the same results for less cost and with fewer installation requirements.

Our experience was phenomenal! The rep (Nik) was very knowledgeable and personable. Everything was done in a timely manner. Cassie the tech showed up almost immediately after our transaction was completed and she was awesome to work with. We are very happy with our purchases!

We were very pleased with the service provided by both the sales tech and the service tech. They explained the benefits and system to us and we have been very pleased with the system thus far. Will look to recommend to friends.

The representative was very knowledgeable and courteous. The installation was done quickly and efficiently. We have had no problems with the system. It works very well and we feel quite safe at home. We are very satisfied with the system.

After installation and brief instructions, it would be helpful to have the installer call or visit in 2 days to follow up on any issues or concerns that have arisen to the customer. Also 12 volt battery was left in my basement with no explanation.

I ordered the alarm, doorbell, lock and smoke alarm. Installation took around 1.5 hours. Technician was friendly and knowledgeable. System seems to be easy to use. I liked that I had the option to only purchase services I need. App was easy to download as was the Google home app.

I was told installation would take approximately 40 minutes and it took 3 days. I was given very little instruction on how to operate the system. The cameras are too sensitive and constantly alert my phone. I was also told that I can exchange the brass colored door locks for stainless. I'm not sure who to contact to make that happen.

They sold me equipment that did not work. Took them 3 months to come back and try to fix it. They could not get it to work so they took the equipment. 6 months later I only received half of my money back. Also the customer service that Vivint is horrible. They transfer you around until you hang up so they don’t have to deal with your problems. My car was vandalized and could not get the recording so I guess I bought the security system for nothing. They don’t even monitor it. This has been the worst experience I have ever had with a company.

I am very pleased and impressed with the system and its capabilities. My 5 and 6 year old were apparently listening to all the instructions I was being given on the systems use. Later I caught them telling Google to play music for them then a little bit later I told them it's bedtime as soon as I finished with the dishes. Then I heard base trading them a bedtime story. It was hilarious. I loved your staff. All were very professional, polite and awesome. They are definitely greater than 10's. Thank you, all.

Thermostat. It's always going. Never shuts off hardly. Had an appointment this Saturday. No one show up. Told them I wanted it taken off and put mines back on. I hate it and I want it off. And I stayed at home??? Passed up my family time to be here and no one call or left message that they couldn’t make it.

We’ve been with Peak Alarm System for years, but once I checked out Vivint, their system was a few dollars more for a lot of advantages. The gentleman from their sales team was very helpful. Also, the installers were awesome. They set up our home security system and then showed us how to work it. The features in the package we have are great. It's been nice and helpful to have the information accessible by phone and be able to lock or open the door and double check it through phone. And so far, the service we've got has been excellent. We've had a couple of issues and Vivint solved them. The response time with information has been great as well. People should check out Vivint and give them a try. They're a great company.

We got the window sensors, the inside sensor, the smoke detector and the camera based on the recommendation by the installer. I thought it was a good idea especially for the area that we live in. I’m a truck driver so I’m not at home everyday and I wanted to make sure my family is secure. The sales representative also perfectly explained to me everything regarding all the questions that I had regarding the cameras.

The tech was very pleasant and knowledgeable. He explained everything and showed me how everything worked. And he cleaned up everything. I would definitely recommend this service to a friend or family member. Based in the service I received. I was very pleased.

I would like to relate my Vivint experience to you. I recently moved to a new city and one of my first priorities for my new home was a state of the art security system. On 5 June 2018 I met with a Vivint salesman named Jonah at my home. He was exceptional. He did a great job explaining both the product and options. He definitely applied no pressure when I asked to think about it and he agreed to return. On Wednesday 6 June 2018, after some independent research which indicated Vivint was the only company to offer the level of technology I desired, I signed a smart home contract for equipment and monitoring and was excited to be a Vivint customer.

The sales rep and the technician were extremely helpful and informative. They were both very professional and a pleasure to interact with. They were honest and competent answering every question we had. We have and will continue to let our friends know about the service we received and the quality of the system. The rep, Dalton, followed up the following morning to answer any questions we had and the technician, Ananda, made sure everything was functioning properly before he left. He also showed us all the features of the system and was very friendly.

Our salesman, Jonny, got in the door promising “free” products for us to be a demo/test home. All we had to do was leave a good review. He was informed MULTIPLE times that I did NOT want to replace any of the security equipment (door/window sensors, etc...) that I already had. He was informed what type of system we had and said it was 100% compatible.

We were told by Rob before any papers were signed that our current (chimes) doorbell would work with the doorbell camera. When the camera was installed the installer told us that the chimes would not work thus we now have a decorative wall hanging. While explaining the wall panel to us the installer could not answer questions about the iphone app stating he knew nothing about the app. We still don't know how to use the app and would like to receive training on how to properly use it. Not sure the camera is working properly - one time it will record someone approaching the porch but the majority of the time it will not. If I had it to do again I would not buy this free (HA HA) system.

Rene was very nice. He answered all my questions. He was very clear on everything. Any questions I had he knew exactly what to say. He showed is how to use the screen panel and the way he explained it was very clear.

Preston and Sergio were Polite and professional. I would recommend them to my friends and family. Sergio took the time to go over all of the programs that this new system can do. I can't say anymore about this until I have had it in service for a while so as to see how you respond to any situation.

I was on hold for over 30mins and transferred to people who couldn’t help me. Horrible service and I tried online support but no one ever came to the chat!! When they installed they came 3 times because they were not prepared. Horrible service.

The install and first few months were problem free. Then we began having issues with the back door camera not working or showing. We telephoned customer service and were able to get it back online but, it's always short lived, it's currently down. Next issues is the panel connection. We have to constantly reconnect at least once every other week or sooner. Last and most recent issue. While the tech was at our home a couple of weeks ago, they set the alarm off by accident. My neighbor telephoned me approximately 20 minutes after she'd left to inform me the police had come to my front door and walked around the house.

My wife's parents have Vivint and we went with this security system provider too. I like the features that are offered with our service, but I wish I had gotten a thermostat when I first joined and I plan on still buying one soon. The reps have all been really good and the installation of the system went well. The only issue we've had was that occasionally our camera has been shutting off for a few hours. Despite that, however, I'm satisfied with our service.