Vivint Reviews

My house was broken into and I got everything I pretty much needed from Vivint. I have two cameras inside, the doorbell camera, the backdoor camera, motion detector, window sensors, and the Alexa. The only thing I don’t have is the Space Monkey. All of my interactions with Vivint have been very helpful and I've always gotten very professional customer service from them. I've never had a bad experience. Although I wish I could get it at a cheaper price, I'd still tell others to get Vivint.

A Vivint salesman came door to door to our home. He was very knowledgeable and we were very happy with what he said about the product. Then, on the same night that we signed up, Vivint sent somebody out to install all the products and the installation went pretty smoothly. We've been happy with their service overall and we've been very pleased with the features offered in our package. Any time we've had an issue, Vivint has been very easy to get a hold of, very quick to answer questions and send somebody out in the rare case that has been needed. When we had issues with our panel, we called Vivint and they did a reset on the system. And a couple of times, when we accidentally tripped the alarm and didn't turn it off on time, they contacted us right away and took care of it. We have recommended Vivint to a number of people.

We wanted a really good alarm company, and having seen Vivint's signs around town, we went with them. We got the door lock, three cameras including the doorbell lock camera, the keypad and sensors on every window and door. We also have the app for the phone. We live in a town that’s got a lot of problems and they were starting to get closer to us. And though nothing has happened to us, we opted for those mentioned features offered by Vivint as they make us feel safe. And so far, we've gotten very good service from them and they've been very easy to work with.

I've had Vivint for four and a half years now and I like the service. We already had an alarm system and a salesman came by and told me something different when they came so, we switched over. Later, I found out they were a totally different company. The installers came and they were knowledgeable of what they were doing.

The sales rep wasn't honest and forthcoming about the installation. He insisted the install would only take 30 minutes to get me to purchase that same day; it took well over an hour and a half and still had to come back the next day to make adjustments to the system. Also; only installed one motion sensor, no window sensors and the one motion sensor does not cover my entire house.

TRAVIS the sails rep has been great. That is the only good thing about this. It has not worked right from day one cameras frozen all the time. Now the main panel has done the same. The installer did a ** job with the wire work it looks a mess and left all the shavings from drilling my doors not even trying to clean it up. All the off cuts of wire were left in my backyard and garage for me to go round and clean up. So all in all Vivint SUCKS. If I could leave less than one star I would. Have a nice day

Dan, our installer, was great!!!! Very particular... treated us as if our home was his home! Made appropriate suggestions. In fact, we ended up adding $300 additional services. Austin and Michael at Dublin, OH Best Buy were also very good confirming how much better updates with Vivint would be. At first we were hesitant as to the cost, but they assured us it would be worth it. We are platinum elite Best Buy customers and they provided the service we expect.

Very happy to actually be able to have the security system handy now with my phone. Having a baby makes this so critical for me. Was in Best Buy to buy a phone and walked out with peace of mind. Install happened just a few hours later.

Everything with Vivint's sales rep was very straightforward. No questions. We had a false alarm on the glass break sensor because my dogs bark at the pitch that sets it off whenever they get excited. It only happened once. Also, the detector for the smoke alarm also goes off of sound and we're having our floors redone at the new house and the demolition equipment was setting those off for the first couple days. It happened three times in a row and I was like, "Okay, alright. Is there any way to turn it off while we're doing construction and then I'll just call and have it turned back on again." It was no big deal.

Vivint has been horrible. They used to come around the neighborhood a lot, knocking on doors. And a lot of my neighbors have their security system, so I decided to take advantage of the Black Friday Sale at Best Buy, yet it has been a disaster. It never worked when I needed it to work. I had a package stolen before and an issue was going on with my camera where it didn't pick up anything. It wasn't recording clips. And if I look at the logs of my call history, there are issues every month. Moreover, I would have technicians scheduled to come out and they wouldn't show up and I'd be waiting around all day, waiting for them. I would have to call several times. Overall, I didn't have a good experience with Vivint.

I'm enjoying my Vivint. I have the basic package. I have three doors that have the camera and the cameras were attached to the doorbell. They had told me that there is other stuff and they explained things I could also get like remote cameras to protect the backyard but that will have to come later. I'm very happy and very satisfied. It's a wonderful system. Everything from the sales team was pleasant. Everybody from the installation team was very helpful and they showed me how everything worked.

I had service with ADT from the start and it was almost the same as Vivint’s, but we didn’t have cameras with ADT and we needed cameras, so I felt like Vivint set an awesome deal on the package. My favorite feature is the inside panel where you can access your camera from. When we had first gotten the system, we were having problems with it. The tech that came out was not great and didn't install it correctly. He wasn't very thorough in explaining things as well. And we had hard time getting the technician come out. We had to call four different times. The customer service was horrible. The first three wasn't very friendly or helpful at all. But the lady I talked to on the 4th call was really great and helped me. Since they came back out and took care of the problem, it has been great. It's a great service to have if you can get the equipment installed correctly. But make sure to get a good technician out who would thoroughly explain the system.

Tory was great! Was on time within the install window. He was Professional, knowledge, and efficient! He was in, answered my questions, cleaned up as he went and out in no time. He did a great job with showing me the ins and out of the system once he was finished installing. Would recommend to anyone!

Is the camera on the touchpad accessible? The representative was very professional and helpful. He assessed my home to find the best possible set up for my outdoor cameras as well as indoor sensors. He was very knowledgeable and courteous.

We purchased a home security system as new homeowners. We have been having issues with our cameras not working. Our control panel not working. Sensors not working. You name it. We are not sure when, but we noticed last Saturday, April 21, 2018 that someone had cut the screen in front our house. When we went to look at the camera footage our cameras did not record anything because the cameras were down. The cameras were not recording anything. We have had several issues with the cameras not working or going offline. We have called Vivint several times to make them aware of the situation and while they fix the problem initially it does not stay fixed. Last night we called them because our doorbell camera that was installed the day before went offline and was not working. That was fixed and today we have the same problem on top of a camera going offline. I am paying for a service that does not work half of the time or not at all.

My bill is high, it's like another utility bill. Simplisafe is 15 a month for the service. I know that when my equipment is paid for I will be paying around 45 a month. Contact me before I contact you.

Vivint was in our old neighborhood, and they came door to door. I purchased a package that included motion sensors for protection. Their sales reps and services were both good. The last guy we had was awesome and he knew everything. The installer was also good. He showed us how to use the system and everything a little better.

We got the Vivint indoor cameras, outdoor cameras and the doorbell for protection when we're not at home. Vivint installed the system quickly but in December my cameras weren't working on the inside of my house but I was still paying for it. We weren't able to access the cameras because they were offline. We just had someone to come and take the stuff off of our property. I'm not satisfied at all with the service. My experience with Vivint was the worst.

Vivint is extremely good. The service is great and you feel safe with it. My son has it also. When you call Vivint, they're there for you. They try very hard to solve the problem without sending anybody out. They're very professional. However, there have been a couple of times lately when the driveway camera goes black and offline, and we have to call them and they will walk us through how to deal with that. But now, it doesn’t take any pictures and my husband said it doesn’t take any videos either.

I got an indoor camera and door lock from Vivint just for added security. I heard about them through a neighbor and I liked their service. I had them come over because my panel wasn't working that good and the technician that was out here was really good. Her knowledge stood out to me. I would definitely advise Vivint to a friend.

In the beginning, Vivint's service was not so great. My front doorbell camera would not record. The only time it would record was if someone touched the button. So if I had a package delivery it would not notify. My backdoor camera, nevertheless, works almost 100%. There were software upgrades that were problematic. It took us 60-75 days for the system to show that it really worked. It was frustrating. But after the outside service company came and explained the situation, over time, everything worked properly. The technical side with Vivint needs a little work.

Great high tech and modern looking equipment, Very affordable, Friendly and professional staff, Cameras are top notch and images are very high quality. Switched from ADT to Vivint & love it, Highly recommended!!! No complaints here, nothing but love!!!

Steve was absolutely great! He was very informative, respectful, very knowledgeable about the technology and just a pleasure to be around. I would recommend this company to anyone! I am an extremely satisfied customer!! My entire family has joined with the company and I can honestly say we love the product. It protects our family and I am truly grateful for that!

Sales guy was great and installer was excellent. Very happy with it. I don’t have WiFi but use my iPhone with Sprint. I can’t view the images from the camera outside my home to view it in my home. If you can help me with that. Thank you.

Installer was awesome. Customer service and customer loyalty was horrible. Did not honor deal given at purchase. Horrible experience!!! Waited on hold the first call 1 hour 17 minutes. Next time 56 minutes. Customer service reps were rude and even laughed at the time I was on hold.

First off, let me thank you for your crappy CSR that I spoke with. Besides your awful service, things change in people’s lives. Both myself and my husband are senior citizens now and on a fixed income like a lot others are these days. I called you people last year to stop our service and one of your idiots told me that he would cut me a deal and only charge us $1000 to get out of our contract. My husband is a heart patient. I have migraines, Fibromyalgia, peripheral neuropathy, RLS and the newest addition to all of my problems, I now have RA. I now can’t get around hardly at all anymore because that payment that idiots keep pulling out of our fixed income could cover another medicine for me, but no, YOU HAVE TO HAVE YOUR FREAKING MONEY! So I want you to go where the sun doesn’t shine! I HATE YOU ALL VIVINT!!! The remark down below about the attorney, it would not do any good.

I had our Vivint system installed years ago and I had some changes made and last year, they came and put some new sensors in the back room door. I spoke to a gentleman who works for Vivint and asked him if they offered cameras for the back because I only have the cameras on the doorbell and inside. And he said that they offered it. And I thought, when I have time, I'd call them and get some more information. But I like the features that I have. The only thing is sometimes they go offline but I know how to reboot or unplug and get it back going. Sometimes when I reboot, it connects to the Wi-Fi, but it doesn't connect to Vivint. But I tell people about Vivint and if they don't have alarms, then they should get one.

Their smart home system cameras are intermittent and customer service is poor. Cameras and doorbells only randomly alert on motion and doorbell ring so they’re pretty useless. When the system doesn’t work they refuse to resolve or accept a return. Stay away from this inferior product if you want cameras you can trust. My network is 115 meg down and 13 meg up so it is not my WiFi. Best Buy sells it and won’t stand behind it either.

When I was turning on my electricity with Fort Worth they recommended Vivint. So far the service has been great and so are their sales representatives. In addition the Vivint installation team did very well.

The Vivint security system reminded me of the other system I had in a different state. At first, I communicated with the Vivint sales rep through text messaging and then I spoke to him on the phone when it was time to set the system up. Everything was fine with him and their installer was very knowledgeable and explained everything to us. But the only problem we had with the installation was the doorbell camera not working properly. A third guy came out and told us that the second guy damaged our wall. We filed a claim for it and Vivint sent us a check.

The features that we chose to have from Vivint were the most basic ones as we didn’t want to get a bunch of features that we didn’t necessarily need. It was the application that we could broaden our horizons as time went on if need be. The installation team was topnotch. The salesman door-knocked us at 5:30 and we were installed by 9:00. We have had difficulties with the features but we had one tech come out and the system has been fine. We liked the response we got in regards to that repair.

The sales representative at Vivint was very nice and very informative. We got the basic service package. However, I’ve had some technical issues with them, so that has been a little hard. But we got settled now. They ended up bringing out another router to help because there wasn’t good internet service in the area. I’ve also had quite a few billing issues. I had to stop taking money out of my account because they would pull more money out of my account and then it would take me longer to get it back.

I had the absolute best customer service that I've ever had with this company hands down. The equipment is awesome, very easy user interface and I can adjust everything I want to. Install tech was very knowledgeable and courteous. Just perfect all around. This is my lifetime security company.

Great service. Friends and knowledgeable with more than enough expertise to provided services requested. All the available tools were utilized as needed and the proper products were installed in a timely manner. Would recommend greatly to anyone looking for a security system in a short amount of time.

Our Vivint system was installed today by a very professional installer. He was extremely knowledgeable as well as kind and considerate. We’re replacing a system we had over 30 years. The monthly payment is less expensive and it can do much more than our old system.

The only thing I wish that the quality camera was a little better.

I wanted cameras and was looking at the kind that I can hook up myself but they were complicated. I had gone to a different Best Buy and could not get the information I needed. When I went to the Best Buy in Danbury the guy there was fabulous and explained to me the options in which case I chose Vivint. I bought the system at Best Buy but they were Vivint employees and they were great. There were a few little points of confusion but they were really good. They really explained the products. It was a bit challenging to get Vivint on the phone even when the installers where at the house. The first installer was new and he made some mistakes. The system stopped working just a few days later so they came and corrected it really quickly.

Vivint came door-to-door and it sounded like a good deal. We got things installed and it became crazy. There's a lot of lag on the doorbell speaker and we’ve had some random connectivity issues that the system will shut down. So far, I’m not really happy with Vivint and we probably won't re-up. I called customer service twice and because I was upset, I was hung up on twice. It was pretty bad news.

We travel a lot and the home stays unattended for a few days. So we were contemplating on getting a security system and it just so happened that on that particular day, there was someone from Vivint canvassing the area. That person knocked on our door and began to speak about their system, and I wanted to listen to what he had to say since I wanted to see what they offered. When I saw it, it seemed to be what we were looking for and so we got it.

We were at Best Buy when I saw Vivint's system. I really enjoyed the cool things that they had. We had another security thing but it took two apps to manage then, but with Vivint, they have everything at your disposal. But we left it because we had to pay everything up front. Then, a couple of months later, a sales rep came knocking on our door and we were able to do installment payments for 0% interest rate. We then got the smart lights and cameras and they're all outstanding. The only downside to the smart lights are the switches. They don't push against the wall, so there's a gap between your appliances and the wall. The installer himself was very professional but he left a big mess behind that we had to clean up as far as sheetrock, which he had to drill through, and cables. But I ended up recommending Vivint to my sister too, and now they also have Vivint in their home.

There were a couple of different options from Vivint and I got the door sensors, motion sensor and the electronic deadbolt with several controls. The guy who did the actual sales while I was waiting for the guy doing the install to finish, sat and talked to me about video games. They were very personable people and they were fine to work with. But Vivint cost very high compared to some others who were available. It just wasn't worth it for me. I would tell a friend to go to someone else.

Install went great except Jeremiah was not able to install deadbolt due to mine not being correct size for an even swap. Jerimiah was very good at walking me through all the features of the cameras and main command center.

I found the process of speaking to the Sales Rep, overbearing, pushy, had questions about the Quality of the Product, saw 3-5 second delay in the Store regarding video. Went ahead with purchase of Sky Panel and Door Bell. Regret the purchase. The Sky Panel WILL NOT connect to a 1GB Verizon Fios Router, nor will it connect to a $300 NetGear NightHawk Router. Tech installed a cheap Linksys router. Still having issues with unit and will end up returning it in a day or two. Contacted Customer Care, still no response from Salesman.

Service was great, technicians worked hard and were very helpful in all our questions. Technicians showed us all the features of all the devices we purchased and how to use them. We are very satisfied customers and will tell our neighbors about the products, company, and support-friendly technicians.

The salesman and the installers were very polite and explained everything to my satisfaction. The installers were here in minutes after purchase. They cleaned up after themselves. The salesman made you feel at ease and did not push the product on me.

Very impressed, very friendly staff, very professional, will recommend highly to anyone. Won't be able to add much more than this until after using service for awhile, but as far as Marco & the installation crew was all super. Will again recommend to anyone. Thanks Mike.

Friday April 27, 2018. The customer services I have received so far has been the worst ever and I am furious about the way I have been treated. Let's start with the original installation – the installer was not able to complete the installation due to implement weather. However, that did not stop him from collecting payment for the both the service equipment a few days later via my credit card. He never left any paper work nor was there any information about the true cost involved. I signed onto his mobile device confirming that the work was done – as much as could be done at this time. Not once was a disclosure about the cost. The second tech arrives during the time when your computer systems are down… With this, he is unprepared to do any work. This was a big waste of time, effort and money – I had to have a friend leave work to accommodate the visit since I was not able to do so.

My sister was a Vivint customer and I've now been with them as well for about three years, but I haven't been thrilled by the service. The technology platform that they're on and what they say they can do isn't what they actually can do. The app doesn't always work and they had issues with Comcast where they changed something about one of the ports, and then all of a sudden, the Wi-Fi wasn't talking to the panel properly. And ultimately, that became my problem because it didn't work right, instead of it being them taking care of it and fixing it. Similarly, even when it got installed, I got told one thing by the salesperson, and when the technician showed up to install it, I found out the price was much, much higher. And the technician straightly said that this happens a lot. The salespeople will tell customers whatever they wanna hear to get it done.

An agent told me that Vivint would be a much better choice for my kind of a house. I compared Vivint with ADT and other security solution. We figured out Vivint was much better and that was why I went with Vivint. When I signed up with Vivint, I had a wonderful experience with the sales rep I spoke with. She cleared all of my questions and she was very helpful and explained to me how it works.

I talked to one of the people who work at BestBuy and said that I was looking for a home security system and I was directed to the guy who represents Vivint at the store. He was very congenial and welcoming. He did his job well because he talked me through to buying the system. I got the doorbell and the camera along with whatever came with it. The unit is good for what my family needs out of a security system, but getting it installed was frustrating because the first tech who came over said they couldn’t do the doorbell camera. Still, Vivint had a second guy come over and he said the first guy could have installed it without putting a hole through the wall. Little things like that were irritating, but it worked out in the end. I visually see what’s going on in my property and there's a connection to a security company for the burglar alarm, home fire, and other emergency things. I like how it’s all connected and the app is very helpful.

Our Vivint system includes the sensors on the windows and the three doors. And then we had an outside camera. We were happy with them. Then we had some issues with the security system connecting to our Wi-Fi. When I called Vivint for that problem, they were saying that with the appointment they would be charging us 60 bucks for a technician to come out. I told them that we should not pay the fee when I do not even know if it was working or disconnected the whole time. They waive the fee which was cool.

Vivint's sales representative was a really good guy. He also installed the system and did an awesome job. It's a new technology and so far, everything has been doing so good. We're very happy with Vivint.

All three techs were extremely nice and helpful! They answered all my questions. Took the time to help me locate correct areas for things. Also made it possible to use all of my existing alarm parts. Did a great job patching any holes they made too. I would recommend this to a friend.

The equipment looks nice and is extremely user friendly. The gentleman that installed our equipment was very knowledgeable and friendly. He was very thorough in ensuring I knew all about my equipment as well as answering any questions I had.

The sales representatives and installation techs were very informative and helpful. They spent plenty of time answering questions that we had about their company and system. They did not pressure us with the sale. They were efficient and time sensitive with the installation.

The whole experience went smooth, everyone was helpful in making sure I got the right equipment. I love my smoke detectors and my doorbell camera, when I’m not home I can see everything that comes in my yard. I can talk to the delivery drivers when they drop of packages. I’m very happy I went with Vivint.

We had someone come out from ADT and we had decided to purchase a security service from them. We gave them a check to pay for our installation fee but a month went by and no one came out to provide the service. Another month went by, and we've called and they had no record of us paying. Then the guy from Vivint came by and we decided to go with them instead and we signed up for our service in 2011 around October. I told the Vivint rep that we weren't in the position at that time to make a downpayment on the service because we were getting ready to get married and we were doing a destination wedding. And the rep said he could make my service where I wouldn't have to make my first payment. We'd be doing either 60 or 90 days and I said that if he could start it after the December timeframe, that would be great because we would have come back from Jamaica and by January, we'd be ready to make our first payment.

The installation team from Vivint was good. They were professional and courteous. But they had some issues with the door, so they had to come back several times to get a few people that understood the entire setup. It took some time but that was the only hiccup within the process. Vivint's features are fine and the cameras are very useful. What was interesting is that I had a ring at the doorbell with somebody that was coming to drop something off. And I was able to use the intercom through my phone which was a very cool feature for them to wait until I arrived. The feature that we have is good and it serves its purpose. My wife probably has some problems with her phone app dealing with the Vivint system but I didn't have that many.

When I was still living in Kentucky and was in the process of looking for a home security system, somebody from Vivint came around selling it. They were offering free equipment and I went for it. The system that I got was a little higher than the standard. I had the doorbell and something else in the garage. I’ve been extremely satisfied with my service and I’ve had no break-ins. My sister lived with me for a brief period and when I accidentally set the alarm off, I always teased her that supper was ready and we had the fire department come for dinner a couple times. When I moved to Texas, Vivint's technicians came and reinstalled everything here at the new home and the service was good.

A friend of mine had Vivint and I got it too. I have the monitoring and the signs, all the sensors and all that I wanted to add to it. I've had excellent experience with the reps and have gotten quick responses from them. They've also been thorough in managing the account. The service, as well as my overall experience with them, has been good.

Vivint's has been great. The installation was incredible and the installer was remarkable. We have been with them since October and we haven't had any problem. Their reps are great and very helpful, too. If we had an issue, they resolved it very quickly.

Great installation with Ronny **. ** Look forward to using your system. I think the price was also very reasonable. Especially I like the lifetime warrant. I'm a Best Buy customer and have already recommended this system to my friends.

This whole security thing is new to us. Within an hour after installation, I somehow managed to trigger the alarm when I didn't think it was even armed! Although the technician showed me how to operate the controls, it would have been especially nice to have a more detailed operator's manual. Your website was not even helpful!

The person who installed our system is very knowledgeable, but the Sales person is a different story, did not explain well. They charge $547 for the Panel, you can buy it new on Ebay for $100-150. Overpriced Equipment, I only had the system for 1 day. So far so good.

Well done. Installer Phillip excellent. I very much like the camera for visitors at the door. Also the motion detectors location to view in the center of the house picture of all five doors are covered - very much like the opportunity to get into the house by punching in combination on the door entrance! Also connection through the iPhone is very convenient especially for others is going to the house when we’re not there. Also very much like a feature of having a ability to stay in house sleeping at night with System on.

First tech was a no show, and second tech installed the sensors in the doors incorrectly. Second tech came out to fix the first tech's mistake, but he forgot one sensor. Still don’t have this fixed. I had a sales rep offer a 14 day trial period after this whole mess, but when I tried to cancel it magically “can’t be verified” in the system. I have all these issues and their main issue was not being able to verify this one detail. This absolutely amazes me. I regret signing a five year contract at this point. Really consider the customer service reviews about this company. After switching from Frontpoint I’m really kicking myself for signing with them.

I am more than happy with the purchase of my Vivint system. Two small technical difficulties but it's ok. I am having issues getting my Amazon Alexa to connect with the system and my Kwikset door locks couldn't be used on the door I have currently. The installer was amazing and friendly even with my 3 year old running around.

A salesperson stopped by my house and explained to me the history of Vivint and what they had to offer. It went well and I signed up with Vivint. We have the Alexa and the indoor and outdoor camera. However, whenever we need the services, they don’t work. A camera will take too long to open up so by the time we wanna tell someone that we're not home, the camera is still blinking. Sometimes, it won't set. And if I'm somewhere out of town, I can't open up my app. But we had a good interaction with the installation team and overall, we’re satisfied with the experience.

When I moved here, Duke Energy gave me some choices to take care of my house and one of them was to have an alarm system. They recommended Vivint. However, I had some problems at the beginning because Vivint promised me some things like three-months free and then they made a mistake with my contract. They gave me five months off, and they started charging me. I called them back and then we went back and forth.

I like Vivint's app. My sister gave me the password to it and all that to set the system up. I use it to make sure all the doors are locked and the windows are closed. Then when I go to bed at night I arm the system. It turns orange when you arm it and it turns green when you disarm it. The only downfall of the whole experience is that my fingers aren't great with my cellphone. I always make a whole bunch of mistakes. When I get on the panel on the wall and when I want to go to a different camera, it always hits it and whatever camera that's on it at that time, it'll make a full-blown picture instead of the camera I really want.

I'm 100% satisfied with Vivint. I have the wireless keypad and the motion sensors. I also have the doorbell where it's actually a camera. Their sales rep was great, friendly and knowledgeable. He told me about all the features and it seemed that he knew the product. He didn’t just try to sell me anything but he talked to me about things that would probably benefit me.

My experience with Vivint has been great and having them gives me peace of mind. After someone broke into our house I wanted to have things like motion sensors, glass break detectors, doorbell camera as well as outdoor and indoor cameras. So we opted for all those features to be in our Vivint package. Now, I can see my house at all times. Vivint went over and beyond to get my appointment set up because I was trying to get it as soon as possible when I first inquired about it. And then the technician was also great. He even told us that in our next move he would just come and move it to our new location.

This is a great company. Spencer is a master in his craft. Really excited to play with the system and add on more devices in the future. A+ all around. I have absolutely 0 complaints. Everything looks great and installation was done very well.

The single worst customer experience I have ever had. After numerous false alarms at 3 AM, and multiple "service calls" that did not resolve the issue, I was forced to remove the system from my home. Vivint had no solution to the continued false alarms that created insecurity for me and my family. It's one thing to have a problem with your product but continued incompetence related to correcting such errors is inexcusable. Three years after removing the failed system, Vivint sent me a bill for $2,500. This is after no communication from the company for three years. I complained with the Better Business Bureau and Vivint denied that the system was faulty. All I can say is, do not use Vivint for security as it will only provide insecurity. I have switched to Monitronics for the past three years and have not had one issue. No stars for anything related to Vivint.

This system has not worked correctly since the day of installation. I have no home phone because the installer disconnect my line and the sensors are not working properly. My thermostat is not working properly either. I requested to cancel this service and my money back.

Absolutely horrible experience from day one!!! Sales guys lied to get contract signed. Installer had obviously never installed system before completely ruin my door after being here 5+hrs. Can’t cancel!!! Have to pay off 5yr contract. Alarm went off Christmas Eve when I wasn’t home and they didn’t contact police... I did when I got the alert of alarm sounding through the app on my phone. Police said never received a notice. They went to my house but this was 45mins after alarm sounding. Vivint so flippant and rude customer service. Any review on here with more than one star is obviously from their employees hoping to boost their score. Recently saw a rerun of their company on Undercover Boss... horrible then too!! All they care about is locking you into that contract. And forget a technician ever showing up for a scheduled appointment. It’s a scam and they need to be shut down.

We have the video doorbell as well as an outdoor camera from Vivint. We also have a couple of glass break alarms and door sensors. We went with those features because I moved to a new area with my fiance and I am just at home a lot by myself so I just wanted some security. The sales reps have been very nice and informative and helpful. The installer was nice. He walked me through everything and he seemed very knowledgeable. However, I was frustrated with the cameras. The installer came out again when we were having issues with it. He was great but I requested a new technician the third time for a fresh set of eyes and hearing. And that other technician was also very nice, professional and knowledgeable. We were having issues with the cameras. We were walking through the backyard and they were not detecting motion and, sometimes, nothing was going on.

Vivint came to my house and the rep was a really nice guy. And he seemed to know what he was doing. Others have come before but he just seemed to be the better sales guy and he sold me the product. I like the features offered by Vivint. But I was under the impression that if the power went out, I would still have the security system. But it seems that whenever the power goes out, which has happened a couple of times, the system turns off and I have to reconnect the Wi-Fi and that takes forever. To me, that almost defeats the purpose. If people knew about that, they only have to go to my panel box, shut the power off and they can break into the house. Also, I don't think the system works when there's no Wi-Fi.

I have Vivint's basic package. They have been super good, quick and responsive. And the technicians who came for the installation were very knowledgeable. Call Vivint and they'll wow you.

We had Vivint right before we had ADT and ADT didn't have that capability at that time. They got it a month later, but they did before ADT had it. Vivint was associated with Amazon and my husband works for Amazon, so we thought we'll just go with Vivint. It's great. They came that same day and hooked us up and everything went very seamless. Then the customer service has been excellent. After the installation a few months afterwards, the system went offline and something happened. But they were really helpful and very responsive. I've been pleased with the way that they've handled everything.

I have an ACN representative and she told me about Vivint. Any questions that I had about installation, follow-up or payment plan, it was explained to me fully by the sales rep from Vivint. Luckily, I don’t live too far from my ACN person so whenever I have any questions, I just call up straight. When I had the security feature installed, the installer got caught up at another job which was fine. He called an hour into our window and said he wasn’t gonna be able to make it, so we rescheduled and he came out. He installed everything in a timely manner, explained how things worked as well as the process when I tried to add on more things like more sensors, motion detectors and cameras. Vivint was great and I'm very satisfied with their services.

Loved the ease of access of service enrollment, your follow-ups and the patience, knowledge and service of the installer, who gave the extra mile. I needed to call him directly to ask him about some details regarding electricity issue/need, and he was always available. He was very nice, professional and thorough.

Our setup was smooth and easy despite a somewhat strange situation. The representatives were very friendly and knowledgeable. They were able to quickly resolve our complications and did a great job explaining everything. I would definitely recommend this company based on my experience thus far.

The technician was very kind and courteous. Went beyond his means To satisfy the customer. Was very clean and neat. Everything was done in a professional manner. I would most definitely recommend any family or friends to try out this product. Easy to do use. Services good. I’m good customer support.

Vivint's old system was already installed when I moved in. The process of transferring the account was good. When I took over they installed the system that was available three years ago so it’s a new system with panels. They were very helpful and they took care of everything I needed. However, my panel code does not work. My concern was what about if the alarm goes off and I need to shut it off by the panel and I can’t shut it off because for some reason my code does not wanna work on my panel. I called the reps the other day but it was very difficult for me to get to them. I know I’m not the only customer but I was on the line for about 20 minutes and I never got to anybody so I had to hang up. Still, everything else is fine. Everything is up and running and it's good. I've recommended Vivint to about three people and they all got their alarm system from Vivint.

I liked what Vivint was offering but so far I've not been so happy. I've been having issues since I installed the system. It's still not working and the lead time for me to get someone on the phone is about 20 to 30 minutes. I was on it at 9:00 in the morning. I had still an issue with my cameras and I had to wait 20 minutes and by then, I just gave up. Now, I am waiting for a technician to come out but the earliest they can give me is May 10th. I've had the service since January and have had three service techs come out so far. I'm paying for a monitoring service but I can't even have monitoring right now. So at this point if this system does not work they could take all their products back.

I'm completely satisfied with Vivint's service so far. I had to add some door alarms and window alarms when I did updates and they were very helpful. Everything was good with the installation too. I've set the alarm off a couple of times and the response time is very quick. I can hear them coming through the panel and their voice is very clear. Everything has been okay as expected.

I was searching online for a security system and Vivint came up. I called a couple of different places and Vivint's customer service was the best. The guy that I talked to on the phone was great and explained everything really well without being too pushy. Someone came out and installed the system, and he was also wonderful. He left his number in case we had any questions. The system works pretty well and we like it. It makes us feel a little bit better when we go out of town so that’s nice. The doorbell camera is awesome and we love it. I’ve recommended Vivint to a couple of people already.

Vivint's sales rep gave me a good rundown of what was going on which what actually sold me with them 'cause the previous system was just alarm. But with Vivint, it was just starting to do the whole management thing and I could time my lights. Then, an installation guy came in a week later. It took him three hours to install the system as he had to replace all the old stuff.

I've been satisfied so far with the service received and I've become familiar with the equipment installed in my house. I'm more confident now that I can monitor my house remotely and get alerted in case there's any suspicious activity around it. I feel more peace of mind now that I have my home protected.

Customer service was great, Vivint's security system is perfect for our family. It helps me feel more calm knowing my house is safe when I’m away. Our favorite feature would definitely have to be that you can access everything through your phone. The recording camera installed in the doorbell is a plus as well.

Alex is very knowledgeable of the systems available. He explained all features and is very personable and professional. I can honestly say I would recommend Vivint to everyone because of your available services.

Sales rep was awesome and informative. If he didn’t know an answer to my question, he’d text the lead Tech who had all the answers for all my technical questions. He also connected to the neighborhood cameras with Streety a new neighborhood street watch app that has all my neighbors wanting Vivint as well!!! We already made our neighbors get it lol!!

The installer that came out was excellent. He explained everything completely and helped my wife and my children set up easily. Great so far!!! I would definitely recommend to family and friends. The value alone of the service and equipment far exceeds my expectations.

I’ve only had this system for a couple of weeks but am truly satisfied with the knowledge that the technician has and the system so far is the best I’ve seen or had. I enjoy the way I can monitor the cameras and the control of my A/C&Heat.

4/20: The installer was prompt and thorough, he completed the job and instructions for use were complete for the new system. 4/21: The tech from follow up appointment today arrived on time (which was amazing), completed the job well (fixed our doorbell issue, making sure that the rewiring was as attractive as possible). He was extraordinarily polite and professional!

I Vivint's doorbell, a couple of cameras inside, motion detector, and the glass-breaking thing in the bathroom. They are safety features so they're good to have particularly when I am alone in the house. In general, Vivint is good, but on and off, I've had problems. Several times, I had to call back because one time, my front camera was not showing up and it had to be taken off the system then put back in. One time they asked the representative to come and fix it at home. And they were very cooperative and they did a great job. The experience with them, either when I have called or with the people who came to fix things at home, has been great.

One of the HOA people was in my neighborhood and came and told me about Vivint. I invited him in and he went and told me about being secure in the neighborhood. He had the pamphlet with him and he showed me all the different bundles we could get and it had the Google Nest in it which we were already planning on getting. We were in the neighborhood and I was shopping for our security to begin with anyway. Compared to ADT, theirs was way too high for a lot less features.

With my job, I’m not at the house on a regular basis. I have to be home for two weeks and then be gone for a few days, a few months and then for a year. It was sporadic. Although we still live in military housing and my wife is very accurate with her gun, I wanted an extra level of protection. My parents have Vivint and they mentioned it to us. We have also gotten Vivint, and we bought the window sensors, glass break monitors, the sensors on all the doors, the doorbell camera, and a camera in the house.

My wife wanted the security system so I let her pick and we went with Vivint. Their service is great. We have the touch panel which we can control the AC with and can lock the door. The installation guy was great as well. He was friendly and he showed us everything that we needed to know.

Service and installation was nice, very helpful and friendly. I am pleased so far with the new service. Thanks again for your help and support. I enjoy the new system and the support and technician that installed my system was very helpful.

Installer did a great job. Very polite and informative. Neat, punctual, demonstrated all the functions of the system and I give him a five star rating. Also Vivint system is a big upgrade from ATT digital. The camera views are perfect, the mobile app is very easy to use and my family feels safe knowing we have full protection. Also the fire alarm and Carbon monoxide detector were a great addition.

I have had another security system in my new home for 3 years but was glad that a Vivint Smart Home security system representative knocked on my door recently. The representative and the installation technician that came after him were great and I couldn't be more satisfied with the decision to switch to Vivint Smart Home security system. The equipment are better and easier to operate, and the price is even better.

Elbert was great at explaining how everything worked. Loved that he put on booties when walking through my new home. Installed everything nearly and left my original doorbell and alarm neatly for me to store. I'm very satisfied and happy with my system.

Even though it took a little longer than expected hands down 1 billion percent it's the only way to go. There is no other choice. No other competitor is even close to how excellent you guys are. Everything is as it should be and I've never felt more secure, more connected and more complete of having a smart home. Thank you. I completely recommend Vivint for confidence in keeping your loved one safe.

I have the three cameras from Vivint. I also have those things that are on three big garage doors, two sensors and I have the playback of the things which I need to get but for some reason, it's not working. I just haven't had the time to call them about it. I had them out here so many times that it's just like, "Okay, as long as it arms and alarm goes off, then I'll worry about that later". So, I just kind of put it aside. That's basically the features that I have. And I could watch everything from my app. I had the panel on the wall and it was good.

The installer was a nice guy and professional. However half of my equipment is not working. Glance panel not working, doorbell camera not working, he said my transformer for my doorbell was bad but my doorbell was working before he installed the new doorbell camera, Vivint app not showing live footage of my cameras and system not connecting to Vivint Server. So basically nothing works.

Vivint was allowed to be set up in my house and I can do more things with Vivint than I could do with ADT. However, my installation experience was not so good. The installers came out four times in a month to do the install as the system wasn't working correctly. The first time the guy came out for the first set up, he had somebody else come back because he couldn't get my backdoor patio to work with the Vivint system. And then somebody came out a week later and tried fixing that. Everything was all fixed but the next day, everything went back the same. So, four people had to come back and try to fix it. When the guys came out, our interactions were fine.

Vivint came around door to door and their sales rep was pretty good, though he was a little on the pushy side and was aggressive. The system is fine and we’re happy with it.

When I got Vivint system's basic features, their prices at that time made me decide to go with them. I had a pretty good dealing with their installer when it was installed. But I've been meaning to call them to replace something and I need them to come.

One of Vivint's sales reps came to my shop. He was really friendly and I really liked the way he can conduct himself. He showed me all the different features that they offer for a home or for businesses. I liked the price and the service they provide and I decided to go with them. I got four cameras and web access through my phone and I, as well as my manager and my assistant manager, have a panel on the shop itself. Vivint threw everything in a 24/7 customer service and the installation team was amazing. Even though they made a mistake, I know how it happened. They gave me outdoor camera for the inside but once we found the problem out, they brought the right camera and changed the wrong one.

From day one we have had problems. Vivint has sent out numerous people to address the problem and still not resolved. I truly frustrated. People have come to my home and I have no knowledge because the doorbell camera is down or not working. I have never had all 4 cameras working all at the same time and my husband even had the system hardwired. I am livid.

I purchased a home that had Vivint. My appointment yesterday was to give me access and show me how to use it. I wish I would’ve had a more knowledgeable tech. I only received information that I asked for. Today I still have questions and feel frustrated.

I love my Vivint service, I had alarm service for 4 years and I was not pleased the last year at all which made me decide to change. I feel more secure knowing I can keep an eye on my home when I’m away. To have security gives you a great peace of mind.

Derick did a great job helping me out and quick timing putting it together! I would recommend this to anybody I know. This is a good because I stay by myself and can access from my phone. Love the panel and the app.

Our daughter and son-in-law have Vivint, and we have it as well. The company has changed hands since 15 years ago. Yet they are quite professional and they provide us with the advice and the services that we need. Moreover, the equipment is still going well. We had power outage today due to the ice storm and they quickly notified us by email. They’ve helped us out numerous times. When we were away from home, somebody went in and corrected the stuff. We’re quite pleased with Vivint. We recommend Vivint to others and I have already. I also talk about how good Vivint is and what services they have available compared to others.

I needed an alarm system and I looked up the best on the internet. The sales reps knew what I wanted and we worked out a contract with it. When the installation team came to my home, they were professional as they could be. They had it done in an hour and I enjoyed talking to them. I love Vivint and I feel safe at my house with it being on. I like turning it off and on on my phone app, and when I'm gone, I can monitor with my app what doors and windows are opened and closed. I'm extremely satisfied with the service and Vivint would be the only one I would have.

Vivint is good and I feel safer having the security system. I had a decent interaction with their sales representative and he knew the product. The installation went okay but the installers needed to come back for a second visit.

We had an alarm system and we've been looking to upgrade. Vivint guys came door-to-door and their timing was good. However, we've had a lot of problems with them. The garage door was flashing, like the alarm was going off and we couldn’t shut it off. Moreover, there were about five things not working, like the cameras. I tried doing an online fix. I asked Vivint by phone and by email to send someone out. It took about two weeks at least and it was frustrating. They keep wanting me to continue doing the online fix. I kept saying that I’ve spent hours doing that. The tech who came was great and fixed everything. He had to get a whole new part for the garage door. Then he just rebooted everything and it’s all working now.

Marcus was fantastic in every way. We ran into some snags due to some communication issues between Vivint, Best Buy, and myself. None of these were his fault, but did cause him to spend the entire day at my house trying to work through the issues. Having resolve the issues, I am extremely please with Marcus as well as the equipment Vivint provides. I’m using the equipment unmonitored. Having purchased all the equipment, I’m not thrilled about the $20 a month to be able to use the app, but having looked at many different alarm systems in many price ranges, it is the best option that I have come across. One app to control all the different pieces and have them talk together is something that I have only found in much more expensive systems with higher monthly fees. I am pleased and I would recommend Vivint.

The technician was swift and very good. He explained everything to us and walked us through how to use the system. He was able to install every piece of equipment for us in the locations we requested. I would recommend service to others.

Signed up for Vivint in 2017 and I have had nothing but trouble! When the tech came out to install the equipment he did the doorbell, a camera, the panel, and the Nest and of course all the window and door sensors. After he got through installing everything and left we left. We got back to our house late that night and our house was about 90 degrees! I rushed to the thermostat and it was on but was not running the unit outside.

Pending installation on Friday. The handheld camera wasn’t sufficient. Appt was rescheduled for this Friday. Ask me next Friday and you’ll get a true reading. So far the system is perfect. As soon as I get the outside camera I’ll be good.

Vivint has been a really awesome company and I highly recommend them. Everything has been great in terms of their service and their reps have been treating me perfectly. I've also gotten calls before for potential issues and their response time has been perfect. So far, I've had an upgrade and they've been out twice.

Vivint took over the ADT that we had. The sales rep that I talked to was really good. We have the security features, the CO sensors, environmental alarms and smoke detectors. We phone the Vivint rep here if we have any issues. Then he would stop by and check out things. He would change the batteries for us if he got some extras around. We also have automatic door locks and he would change the batteries for it if we ever needed to. He was also out a couple of times just to help out.

We've had a pretty good service with Vivint. We have the cameras, smoke detector, and a wireless thermostat included in our package. And when the alarm goes off, they call. I'm more focused on the alarm but they've been fairly prompt in their response.

When we bought a home, we purchased a Vivint system for the extra security measures to have that surveillance in case anything happens. However, they have a lot of dropped signals where there is a lot of rebooting having to go on. Nevertheless, the sales and customer service team that you worked with was very friendly, and they knew what they were doing. For the most part, they do have trainees sometimes come by. Some of them learn as they go. But overall, they are very polite. The installation was completely professional, too. They were quick on the job. I had to have another crew come in and correct a lot of the issues because in the first group they had a trainee. So, the second time with installation was fine. Still, the first time was okay. Aside from the technical issues, everything else is fine. The system works, the quality and the equipment are really good.

Awesome customer service and great and friendly install. I would definitely recommend to a friend. Installer was fast and professional. The equipment is easy to use even after a couple of minutes of use. Will continue to purchase equipment from Vivint. My home definitely feels more secure.

Robert did a great job installing Vivint and answering my questions. I like the options especially time lock and unlock. The camera is a great addition to my security. I am happy with the fobs and the ability to call emergency services.

They want to do it all by phone. I gave them specifics but when I requested an in home appointment as I was having four cameras mounted. They required I give them - at that very moment - one month fee for monitoring ($50) and $145 for some other ridiculous fee. No way. I am a senior that was willing to pay for all the equipment up front once I had someone look at my home - they lost a good customer. I will keep searching.

I like how everything's integrated with Vivint. I also like the app and the flexibility it gives me. The reps I've talked to have also been good. When I called the folks on the phone, they were professional and courteous. I've been with Vivint since February and so far, I've been having issues with some of the hardware. There were some installation issues on the camera but we were able to get past that after three visits. There's also an ongoing issue with the Smart Drive and the timestamps. I've got three cameras and if there's motion that's detected with one of them, the Smart Drive sends me a notification and records a timestamp. If the timestamp happened at 11 AM and I go up and view that video clip within that hour, there would be no issue. But if I go look at that clip after a few hours, it'd always be an hour off and I'm not sure what's causing that issue. I was told that I was going to be contacted by the Smart Drive folks but that has yet to happen.

I work for Sprint and we have Vivint in our store where everything's doing great. I got Vivint's doorbell camera, glass break, two window sensors and two modules. It came down to the system's price. Also, I was trying to get hooked up so it was like, “Why not?” The installers were good and everything was fine during installation.

A family member got Vivint after her home was burglarized and it hasn’t happened ever since. Nick, the sales rep, was awesome. He came over and told us everything we had available, and that we could add things later on by just purchasing the products outright. The installation went really well. Nick was super flexible and was able to get in when we are finished with work. He did it in a very timely manner. We like the front door cameras the most. It's nice knowing who comes and who goes.

I work with Primerica and I learned about Vivint through them. I purchased the security system, doorbell cam, indoor cam, outdoor cam, and thermostat. I was supposed to get a free smoke detector and I don't know if I did or not. I've been with Vivint since October and I had a few issues early on. Out of nowhere, my channel stopped working. When my husband came home and the panel went off, he could not turn off the alarm. When the police officer came, he told us that we didn't have a permit which the installer didn't tell us about. Then, someone on the phone told us that it was in the fine print. But all the friends of ours said they were told by the installer to make sure they got the permit. So, we could've got a pretty heavy fine for that but I was able to go on and get a permit. They were cheap at only $30 and it was not a big deal.

My aunt told me about Vivint. We have had the security system since February and we have tried to switch it over to my girlfriend's name but that never happened. Also, we are looking at other possible security systems because the box is always going offline. We haven't even wasted out time calling since we haven't really had a good experience, and we can't arm the system because it is offline. We just wait for it to go back online. Nevertheless, the guy who came to set it up was really good. But the people on the phone definitely did not know what they were talking about because we have called several times to stop auto pay and to get a paper bill and that still hasn't happened. The customer service was horrible.

I was over another friend's house and the Vivint rep was walking about, coming and trying to get customers when they very first came out in Tennessee. I had another friend who actually got Vivint and she told me that she liked it, which made me go ahead and get it as well. I have the doorbell camera with my package. The quality is fair for the equipment and the cost. he installer was really good. His name was Charles, and he was able to talk about different things and he helped out a whole lot. Plus, he doesn't stay that far from where I stay, and if we had any problems, we would always be able to just give him a call and then he would come out and look at it.

We researched online for a security system and we got a Vivint doorbell camera. We can use our mobile devices to control the security of our home. We are able to respond to anyone that is ringing the doorbell and answer the door while we’re away. The sales rep was very professional and the installer was very friendly and knowledgeable. What their rep told me about the package was accurate and it matched up with the website. My experience with this company was totally positive and if my friends ask, I would tell them that they should look into the features and see if it meets their needs.

We installed the Vivint system a few months ago, probably around 6. The first 2 months it worked great, after that, nothing but glitches, we have had at least 6 service calls in that time to "fix" the issues. They fix it for a day and then it stops working, recordings are weeks old. Cannot see live view most of the time. Not working on mobile devices. Our network is fine, nothing else connected to the network has an issue. Save yourself the frustration and go with an alternate company and product.

No response to my text and I wasn’t given a sign for my yard. Back door sensor fell off the first two nights. The first night at 3am and set alarm off. My children were scared. My husband had to reposition and glue it back on. Again no reply to my text to technician.

We saw Vivint at Best Buy and we got them because of the flexibility of their plans. I could go completely covered with all the stuff that people want -- the fire alarm, panic button, and the 24/7 alarm center especially when you’re not home. And when you are home you can bring it down to a low-cost plan. Our plan includes the smoke detector and carbon monoxide detector. We also like very much the disaster sensors and we have two of those for the attic and for the basement. It detects high heat and water and gives us early notification when there's a water leak or high heat situation.

My brother had Vivint and I had a doorbell camera, a camera at the back of the house and I had sensors all over my house that a four-pound dog triggered. Their system may be cool and fancy but it didn’t work. They gave me help but for three months I was fighting with them back and forth. They sent me four different technicians until I finally said that I was done. And if they didn’t bring somebody to take the equipment down, I will keep paying for it but I wanted their equipment out of my house. So, they realized that I wasn’t joking and I really meant that the system was not working. They finally gave in and they took everything out.

I got a standard home security package with Vivint. My interactions with the sales representative and installation team were good, and the only issue that I had was the reps took all the information for the first payment and I had to give it again when the technician came out. Other than that, I would recommend Vivint.

Luis was great! Made sure the cameras were installed correctly! Quick installation. Showed me how to use all equipment without an issue. Super excited about the different features for my home. Can’t wait to add more features in the future.

Having Vivint is like being home all the time. Tells you everything. I've been in law enforcement for 37 years and still working. This is the best alarm system I've ever seen. And believe me I've seen them all. Keep up the good work.

I was looking at my house and I wanted to make sure everything that I wanted to cover is covered so I looked at what I need to do. And then I called Vivint. I talked to them and they gave me some suggestions. In the beginning, it was a little bit tough when the pricing thing was happening because when the guys showed up, they came up with a different list. They said that they have a point system and that I could do only this much in the points. Then I showed them the email that I got from Vivint. There was a little bit of negotiation that happened for no reason. After that, they said they would give me some discount because one portion of the house was not going to be covered. However, that took a couple of months for them to fix it. Right now, I have the cameras, Z-Wave locks, garage door opener, and window, door, and glass break sensors. My service package also includes a feature that can detect excessive heat and cold. I will highly recommend Vivint.

Vivint came over door-to-door when they were first starting out and my interaction with their sales representative was good. They were very professional and the installation experience was okay. I didn’t have any problems and I really like the outdoor camera because we see a lot of things that go on.

It has been five or six years ago when Vivint reps were walking in my neighborhood. They took the time out to come to my house to talk about it. I have the door sensors, the glass break thing, smoke detectors and the thermostat. Two months ago, I just upgraded it and added a doorbell. I have the smart home system now, and I love it because I could spy on my family all the time now.

We got Vivint installed a few years back, and the rep who assisted us was great. However, a couple of times, the screen froze up on us, and we had to call, and somehow they did the thing where they walked us through how to get the screen unfrozen. But, other than that, we have enjoyed it. I'm pleased with video quality too. My friends would be happy with one as well.

Cannot be repaired for 5 days, totally ridiculous and shows very poor customer service. Also was told something different by everyone I talked with. Promised it was going to be fixed in a day but like I said broke on a Thursday won't be fixed until the following Wednesday.

Promised that all current equipment could be installed. However. Camera equipment be installed, nor could the garage door equipment could. Needed some type of patch. Also, thought the appearance of technician was not acceptable. Unprofessional as well as not wearing Vivint logo. Someone in neighborhood called police because of appearance and no Vivint logo on car identifying that he was an employee of Vivint.

Rafael was outstanding and took his time explaining all products. I am very pleased with my choice of Vivint. Your choice in Rafael was a great choice and I know first perception of a company is extremely important. He took us through step by step and also recommended smoke detectors which we didn't think of. Also glass shatter detectors. Great service!

I am loving my Vivint SmartHome alarm! The service for installation and when I had a question was great! It’s easy to use and works well. I like the flexibility of moving cameras and the panel easily! It has been a great overall experience!

Rodney was excellent!! Went way above and beyond to help us! He spent 8 hours at our house working late to finish the job. Would highly recommend him for any installation. We requested to have only him come back in the future. Very knowledgeable about the services and products!

So far it has taken two visits to install, and still we don't have everything we asked for. They came the first visit and didn't bring all the equipment. Then the second visit they were supposed to bring a lock back because one of the motors were out. That was nearly two weeks ago now and haven't heard back about when they are supposed to install the other lock.

Vivint's sales guy came to my house and he was a cool guy. I was thinking about getting cameras and so he showed me everything. In addition, I thought that the window thing would be cool to use. My package includes a camera in front for the driveway, a camera for the backyard, the doorbell one and a window sensor for when the glass breaks. I've had it for three months now and the service has been excellent so far. I've had the alarm go off and the response time was fast. I was at work and received the notification on my phone. I called my mom there. She forgot the password. I'd tell friends that the system does what it was meant to do.

Our experience with Vivint began when the first house we bought already had their equipment installed. We liked our experience then and so when we bought our second house, we were still under contract, and we decided to renew. We have glass break and garage door sensors, also the direct fire department call if smoke goes off, and same with the carbon monoxide. The guy who came in and installed at our house was really great. He pointed out some things that I wasn’t even aware of like the sign was taller where it’s right down the middle. He’s very knowledgeable and helpful.

When Vivint showed up at my door, the sales guy was good but a little too aggressive trying to sell it. Still, I was intrigued by the technology. The technicians who did installations in my first and second house were very knowledgeable and it was a good experience. I’ve had numerous technicians help me but they’ve always been very helpful in explaining things and doing a good job of installing the product. I really like the user interface in my service package. It’s like having an iPad on the wall or having the app on my phone. Overall, Vivint is pretty good and they are a tech-savvy security system.

I am very pleased with the Vivint system that was installed in my home. The technician was very pleasant and professional. He was very thorough when explained how to use the system. He was very knowledgeable and had answers to all my questions.

The tech who set it up was great in setting the equipment and explaing everything. I highly recommend him. Definitely recommend to a friend. He showed me how everything works and what its purpose is. He was on time and set it up in a timely fashion. I'm very happy with your product. Thank you for protecting my family.

Do not use this company. They entered our home under false pretense and committed fraud. A company salesperson knocked on our door and told my mom that our current alarm monitoring company was no longer in business, and that Vivint took over the existing accounts. This was untrue information. Because the salesperson gave false information to my mom (a senior citizen), she let the person into our home. He proceeded to tell her that we had to "update" our alarm equipment. Long story short, a technician arrived and installed new equipment into our home.

I’ve had Vivint for five years and right now, their service isn’t great. I’m always disconnected half of the time. I have a two-year-old and a one-year-old, so I don’t have time to be calling every three days when I get the notices that the system is disconnected. And I can’t do anything on my app anymore. It stays on the one thing. Also, I can’t control the door anymore. It says that it needs some update but it doesn’t let me update. The last time I called, the rep said I was disconnected. I talked to three different people and they sent a tech out. But when the tech came, he said that I wasn’t disconnected and that there was nothing wrong.

We started with Vivint in December. We tried another thing the first time we came down but we got rid of that and did Vivint instead. We had a very nice young salesperson and everything seemed to go just fine. We have one camera and two doors with alarms on it. We tried something else but the motion detector was kicking off too much and none of it made any sense. But the features we have now have been working for us.