Vivint Reviews

Switching to Vivint was an easy decision after all the benefits were explained to us. The high-tech, Smart Home technology is so easy to use and definitely worth the money. Being able to check on the house without driving all the way home give great peace of mind. Signing up and the installation process was super simple and everyone we have dealt with has been both personable and professional! Definitely a great decision to add Vivint in our home.

Waited for 2 weeks for them to complete an installation. The tech overloaded my WiFi box and all of my tv service blew out for the night. The representative promised me a free camera to keep me and then retracted!

I cannot get over how wonderful my experience was with the installation of the security system. Not only do I feel much safer with having that installed in the house but Brad was wonderful. He was professional and extremely helpful showing me how to use the system. He offered advice as to where he thought the best placement for the cameras were and did such an awesome job showing me how to use everything. He was fantastic! I highly recommend this system and Brad for installation! I was very impressed!!

Vivint made every effort to guide me through the process of installation and choosing the right service to fit my family’s needs. The tech, Cody was very friendly, professional and answered all of the questions I had regarding my service. I felt confident that I understood the system when he had finished installation.

I've been with Vivint for almost a year and they're doing well. Vivint's guys are good salespeople. They got me in trouble with my family because they are so smart selling all different ideas of why we have to use it. Still, I give credit to their team. They did a great job. The installation was good as well. There are two friends that moved in and I told them about Vivint and why it's important. They like to see me playing with my phone opening it and closing my doors. It feels cool and I could tell from the way they look at the system, it's time that they wanna have it and have theirs working the same way.

Vivint's sales rep explained how the system works and explained everything really good to us. I like being able to see who’s coming to my house. We had put in wiring already for the installer to make it easier for them and to make sure that we got it where we wanted it. The installer explained everything to us again and some things that we might have forgot, how you use it and everything else. He would help us if we needed it. I really like the system and I talked to a lot of people interested. It’s awesome and you can keep adding whatever features that you want to it when you’re ready for it.

I got Vivint's glass breakage and door entry in my package as they were things I was interested in. The last time I had the serviceman out here, I had a glass breakage on the entry door and he replaced the battery on it, but the next morning it didn’t work. I've put it on email and sent it, but they ignored it so it's still sitting there and not working.

They were able to upgrade our current system for roughly the same price. Very friendly sales representative and the install happened same day with and was over pretty quick. So far very happy with our new security system. I would recommend listing to what they have to say or checking them out in your area. The referral program sounds great as well.

We had good installation and the salesman was very knowledgeable. We only had one glitch when the alarm armed itself and we had to try to disarm it several times before it went off. We haven't got Internet yet so can't comment on the phone camera yet. But so far so good.

Not happy with the sound system. After it was installed I was not happy with how low the sound is and you don't have a way to set the system on stay instinct. You need two panels to hear on a multi level home. My old system I didn't. The installer went over everything with me great but it is too expensive not to work the way I thought it would.

No complaints so far. From the sale to the installation, everything went smoothly. First time being a Vivint customer so hopefully we'll continue to be for a long time. Was really impressed with their line of home security products.

We had a new modem install for our internet and the nest thermostat stopped working and we cannot connect to the new internet modem. We can no longer turn on the air conditioning and I called Vivint 800 number to get help. The online consultant was very helpful but, she could not get us back online. She set up a visit by a tech but, we will have to wait ten days for the tech to arrive. In the meantime, we have no air conditioning and we cannot access the cameras online.

Love the system. A few bumps with the initial installation but I could not be happier. I love the security it provides and how easy it is to access. Kids are also great at using it because it's very user friendly.

The Vivint experience has been perfect from start to finish. The salesman and installer were available for any questions during the whole process. I couldn't be happier with the products and customer service provided. I would for sure recommend Vivint services to anyone.

I installed Vivint Smart Home about 4 months ago and the first month had a few hiccups with my indoor camera but eventually resolved after 5+ calls into support. Fast forward to a month ago and my cameras are constantly going on and offline. I know the system is working because it's never all the cameras. Just one at a time here and there. We are having construction done at the house and that was one of the main reasons we got this system, now my backyard camera is again offline. I can't be home to do a hour long troubleshoot with support so there is nothing that can be done.

I was a ADT customer for almost three years. So far Vivint is everything I want and ask for. I had some technical issues with a sensor and it got fixed right away not to mention the quick response from the monitor.

Your Technician was very courteous and knowledgeable with the service and equipment. He was prompt and stayed in communication with me with his arrival. He did a great job with the installation and made sure he wore his shoe bag to protect my new hard floors.

I would recommend this system to any of my friends. It does just what is advertise to do. You will feel quit secure just knowing you have this system. I just love the function that you can see who is at your door without even going to the door.

Our outside camera isn’t that good and constantly goes off. Also I paid for raceway to cover cord and it doesn’t look good and no reimbursement for 5 pieces at $5 each. Needs to be just caulked to woodwork. Other than that I love it. Much safer house.

We’re really please with our Vivint security system so far. As with all technology, there were a few bugs to work out, but they were very responsive to our requests. Everything is working smoothly and we feel that our home is well protected.

Very professional service. Setup done as soon as service sales man completed. Up and running before we went robes. Awesome young men sent to home. Recommend to neighbors and friends already. We have enjoyed seeing home on phones and laptops. Can’t wait to see everyone at my door.

Vivint's representatives came to my house and they were great. They were nice and were able to convince me to buy their equipment. They installed it in a day and it took them up until the late hours of the night to get it done. Right now, we keep having problems with it and we keep having stuff replaced, but we like it. It works most of the time and they try to troubleshoot it over the phone. If not, they send somebody out. There have been times when they cancel an appointment and they get it done for three weeks. And in that amount of time, the cameras or the garage door opener wouldn’t work until they are fixed. But the burglar alarm does work. Overall, Vivint has a good modern technology and I like the system, the cameras, the garage door opener, and the app.

I looked into getting a home security system for safety reasons and Vivint was high-tech so I got a package that includes some cameras. It was customized and I’ve had it for three months. The reps were nice and everything with the installation went fine. Someone came to my door last night. I don’t know if I’m talking to the wrong person about 8:38 pm or if if it was a dog and if the camera wasn’t on right. I turned it on later. Vivint rang my doorbell about four or five times and they appeared. So I’m wondering if this security is good. I also called the neighbor and asked her if she has seen anybody but she said the same thing. The lady also told me that my phone needs a reboot and that’s what I’m doing right now. I need to call them back and have them help me to get it to work. Nevertheless, I would tell others that Vivint is good.

I’ve been with Vivint for about 10 years and I like their response time. The customer service team is very professional. I have had three other services and Vivint is the one I prefer. They have great service.

The installer was wonderful and very knowledgeable. He told me what he was doing step by step. It was good working with him. I love the features of my service. I didn't hear a window breaking before and I like that if my alarm goes off, I'm ready to speak to a representative through the keypad. You feel safer knowing they can zoom in and hear what's going on in your house.

Great people and customer service! Thank y'all so much! It was fast and easy and everyone was very helpful and knowledgeable and ready to answer any questions I had! We are first time homeowners and really appreciate all the help!

Definitely the service was great and fast. The sales representative explained in detail the security system and upgrades. The installation crew took their time to clarify all my questions and concerns. I was so pleased that i reach out to my business partner s and recommended to get the security system there too. Yes, I would recommend Vivint to my friends and family. Thank you.

So far everything is working fine. Still learning to access the doorbell when it rings. The agent, Tyler ** was very pleasant and easy to work with. He was also very informative, and he did make a return visit to see how everything was going. He also mentioned to give him a call if I had any problems or questions.

Your sales rep was very easy to talk to and personable. Made the sale very easy and transitioned between his points of sale to make a very good impression and get the job done. Got installers within 5 minutes of dispatch which was great.

I got Vivint for the cost and their integrated equipment. The quality of the features in our system is good and the reps have been awesome. They reach out every time I forget to turn off the alarm or can't get through it fast enough, and their response time is good. I've been with them for about nine months now and it's been going good as well. I'd recommend Vivint and I've already gotten two friends to get on it.

The installers were friendly, thorough, explained everything clearly. I'm really glad I went with this company. The customer service is excellent. When I had to call with questions, never had to wait long and the representative walk me through step by step on whatever concerns I had. I would definitely recommend Vivint.

Several phone calls, e-mail confirmation to have this system removed from our house and no response. Tech has returned 3 times to get system to work, still not working properly, promises from salesperson, and additional equipment added. Enough already. Communication and action would be appreciated.

I cannot download or print out e-mailed materials due to problems with my computer. I have tried phone numbers listed in e-mails and gotten number disconnected messages. Cannot use cell phone and cannot contact anyone for instructions. Do not like the service and want it disconnected within the 30 day no charge period. (I am senior citizen.) Customer service has been null. Please contact me by phone.

I was satisfied with both the sales rep and the installers. They walked me through the system thoroughly. They showed me the views on the cameras and they showed me all the details of the equipment as many times as it took.

I like Vivint’s panel but I've had some issues. When I signed up, they gave me the inside camera for free and I have a camera in my basement, the camera upstairs, and the motion detectors. When they did the installation, I just moved into my home and didn’t have any window treatment. Since then, I'd put up window blinds and there was no use for the internal camera to look outside, which was its purpose. I called back to tell them this and to see if they could switch it with something else, and they weren’t willing to do anything.

One of my real estate clients moved out and couldn’t take Vivint with him. They needed to be bought out of the contract and I got stuck taking over. Their reps tried to be good but they clearly had no clue as to what they were supposed to be doing so it wasn't an easy experience. They tried to reinstall in the house that was being moved out of and it became a 14-hour day to get it installed. But they finally did it so that was fine. I've had issues and sometimes, the people they send aren't as skilled as they could be but they come when I ask them to. It had been frustrating because I continue to have issues, specifically, with my camera and doorbell. So, I'll tell them again and they’ll send somebody out. Their people are always very nice and professional. As long as the features all operate properly, they are nice. I love the app that lets me arm and disarm from my phone. I have a gazillion sensors everywhere and glass break so I feel like it's a good system.

Great install and friendly people. Mark and Nate were very helpful and professional. Only issue was it took two visits since the financing wasn't approved for under $500 the first time. Equipment looks great and love the cellphone access. Thanks.

Install tech was polite and helpful. He answered all of my questions and did quality work. He was more knowledgeable about the system than the sales people on the phone. You need to train your sales people better on the systems they are selling.

Walt was great. Very friendly and very knowledgeable about the equipment. He didn't try to sell us anything we didn't feel was necessary and recommended some things we felt were very beneficial. Would definitely recommend Walt as an installer. Thanks again for a good job.

Our installer was right on time and super professional and helpful. He did a fabulous job, answered all our questions, even put up with my dog trying to "help". So far (first day) I love the new system and looking forward to playing with it and perhaps expanding it down the line.

Just got the Vivint Smart Home system installed. I am very pleased so far. The system makes securing your home so simple. I am already contemplating adding additional items to the system! My only concern is that I had to reboot the panel already, because it was showing that my garage door was open when it was not. That fixed it and all is well.

Very good price for service and quality. Sales and Installation reps were very nice and straight to the point and explained everything very well. I’m excited to start using the app, that is very convenient. I appreciate the offer as well as the service and looking forward to having that peace of mind.

The sales representative, Mark, was very thorough, personable and professional. Very easy installation with Hunter. They did an excellent job accommodating my needs and really made me feel like a valued customer. I would definitely recommend this service to my friends and neighbors.

Marty was very thorough and patient. He explained the whole system, how it works and what it protected. He was very knowledgeable and efficient in his work. I have already recommended him and will continue to do so. I had ADT for 8 years and they were way more expensive and offered less equipment. The camera also gives us a sense of security knowing who is on the other side of the door.

My husband is gone a lot for work and this system really helps our family feel safe. I love the doorbell feature, being able to see who's at the door when I'm at work has put my mind at ease. Even being able to watch for the kids coming home from school while I'm at work is a big relief as well. I've recommended this to co workers as well!

Things were done well. Installers professional. They're knowledgeable. House was left clean. Very satisfied. Overall experience was fine. It will take some time and use to decide if the overall purchase was worth the time in the dollars. Thinking it probably will be.

I called them on the phone, they got me set up, answered my questions and then followed up. It was a good experience. What they offered was what I was looking for and it matched my ADT Pulse system. The only difference was Vivint was more affordable. Also, I'm very satisfied with the service.

Vivint’s service is horrible and I'm about ready to cancel. I've had it for two and a half months now and I’ve had nothing but problems with it. I had a problem with the outside cameras because they weren't getting enough power and they've changed those to new style cameras which seem to be working okay now. But I'm still having some issues with my inside camera. It's been better since day one but after two and a half months, it’s still not working properly. It's really aggravating.

The previous owner of the house that I bought had Vivint and I just carried it over. Its features fulfill all the needs that I have. The best part is the app on the phone as it makes it really nice to be able to turn the alarm on when I forgot or work with the thermostat when I’m out-of-town. The only thing that was a little frustrating was their installer. I thought he did a good job but then I got a phone call from Vivint saying that my installation wasn’t completed, so they had to send someone else out. So, that was an extra half a day that I had to sit around and wait.

I received sensors for all my doors and windows, a couple cameras and a carbon monoxide fire detector from Vivint and I'm satisfied with their service. I've been with them for less than a year and their customer service has been great. As far as the sales department, I was interested in adding another piece of equipment but the price they wanted to come back out and install that equipment was extremely high. It was almost like I should have gotten everything done at one time. But other than that, the installation was quick. Sometimes, I had a few false alarms and their response time was great.

Great installer- Daniel - he was professional & knew his job very well. He explained everything & answered my questions - he had knowledge of the product thoroughly. Leilani was very helpful & knowledgeable of this product & corrected any errors that existed on my Best Buy ticket! They were accessible to me when I called them!

The Salesman and the Technician were both very helpful and nice. They were very knowledgeable about the products and services that Vivint provides and answered any questions that we had. They were also very respectful of our property. We were pleased with the customer service we received.

Had home security system installed yesterday. Awesome job done by installer and I will be buying more products from this company and have it installed by Vivint. I like the Nest and probably will have that item installed shortly and I like the Ring for my doorbell.

Customer service is amazing and the system is so convenient for me and my family. I recently separated and my ex would not turn the system over. Vivint was helpful in replacing the wall panel so I could feel safe in my own home again.

Installed same day and trained people on how to use the units. I was set from the office and he also showed me thru video calling. He was patient and made the best service in the field. It took a couple of hours but was able to finish quickly.

The team who came in and installed our system was very knowledgeable. The people on the phone Richard. He was very helpful and understood my needs. I in the military and leave my family home a lot and this was a comfort this last time I left. Thank you.

The reps at Vivint were very helpful. They let me know what they offered and what I was eligible for, and we just went from there. The installers were real nice guys too. Then when we were having an issue with one of the outside cameras, the techs came to find that it needed a booster on it. And since they've done that, it's clearer as can be and it's awesome. I'm very satisfied and would definitely recommend Vivint.

Would like to have the two signs that have been requested. Love the product but would suggest that instructions be left at time of install. l was told I’d receive them in mail. It’s been a bit confounding navigating the unfamiliar system.

From day one we’ve had issues with the cameras communicating with the panel. I’ve spent hours on the phone with tech support uninstalling and reinstalling cameras (internet connection speed not the issue). Customer Service reps are great if you want to wait 15-20 min each time you call before a live person picks up the phone. Keep your fingers crossed that rep is a “camera specialist” or after an additional 5-10 min of wasting your time you’re back on hold waiting for someone who knows cameras. When you spend this kind of money on a system and a service tech installs everything you should not have issues like this. Save your money and your sanity... Go with another service!

Our security package with Vivint includes standard carbon monoxide, smoke detectors, as well as door and window sensors. We also have a doorbell camera, the thermostat and remote, which you can use your phone app with. And we have the main keypad as well. However, we aren’t super-happy with the system all the time because it doesn’t work properly a lot. There always seems to be something wrong with it, and we’re interested in cancelling it.

Vivint's technology was a bit better than any of the competition. They had more options to give me better access to my house when I'm not there like the doorbell camera, some cameras that I can communicate with my kids when I'm not home, and the ability to control my garage door so if I left it open, I can close it with my phone. Those were the equipment that I thought I could really use. I've been extremely satisfied with Vivint's services. They've been prompt at coming out to repair something or replace it. I've had two items that went outdated and so when they were at my house during a service, they swapped it out for free for the new upgraded model.

I was referred to Vivint by a co-worker and their sales representative was great. He was well-spoken and accurate and we had a good conversation. Their installation team was professional as well. They were prompt and they did a good install. Vivint is a good company and they have good employees. When my cameras would drop out the signal, they worked with me in resolving the issues while most companies don’t do that. So I appreciate that. They charged me for it and the repair took some time which was kind of a hassle but Vivint fixed their product and that was all that mattered. I've tweeted about Vivint and a couple of my co-workers have it now. I told them about Vivint's reliability in the sense of ease that I have and that I saw the wonderful features they have in making my house a smart home.

We’ve had the Vivint system for about a year now and it's a great system. We have three cameras, motion detectors, fire, smoke, and carbon monoxide detectors, and a camera on the doorbell. However, about two weeks after we got the system, the system has broken down. We’ve had people out probably four or five times. And every time they said, “Okay, we got it fixed. Now, it’s going to work.” But about two weeks later, the cameras go down. Right now, we’re not really happy with them. The system has been down for about a week and a half and they can’t get anybody out here to look at it until next week. So, it’s been sitting there for about two weeks without it working. It’s a nice system but it won’t stay up. We’re paying a lot of money for something that doesn’t work.

I lost my index finger in the army so I have my middle finger as my pointer now and at the same time it's broke and fat. I come in two or three times and accidentally, instead of putting 5058 I maybe hit one number and then it was either gone too fast, bam! That quick, a lady from Vivint is talking to me on the phone and asked if everything was okay, anything she could do and if I could give her my security. Also, I walked in one night and was in a hurry 'cause it was windier than heck out here. I threw my aluminum poles with my flag, just shoo them on the floor and it lit up my glass breakage. Vivint has been the best alarm system I ever had.

My wife found out about Vivint, called an installer and got it installed. The installer was nice and it was very good service. I love the features of the package we got from Vivint. When anybody comes to my house, I can scan or see who's around it. And when anybody comes to my doorbell, I can answer it on my phone if I'm in California or anywhere. I really enjoy it and I would recommend it to anybody that needs the service.

I have had Vivint for six years or more now. Last year, I signed a new contract and everything’s up to speed. At first, however, I had a little issue with the salesman that came by. He promised some stuff, but he never delivered. Nevertheless, I’m satisfied with Vivint. It is doing okay, and I recommend it.

Vivint representatives came in and showed me a demonstration. They're great people and they help you with everything. Also, Vivint has a great product. I like the inside cameras, the doorbell camera and the locks. The installers cleaned up and did a great job. But while Vivint’s service has been off the chart, their customer service and their billing are something else. Their billing department needs some work. I have two accounts through Vivint and one account has been messed up for two and a half years. I have to call every two or three months but it should be straightened out right now. Also, my interaction with their representatives was okay but they take too long. When you call in, it could be an emergency and you're on hold for six minutes.

Excellent service. Guys were on time and did everything by the book which was also confirmed with a call by the operator. We are trying this out for 3 days but I already saw a suspicious person recorded and sent his video to next door and sheriff. :)

I must say this made my day. The installation guy was awesome, knew the products and did an amazing job. I am extremely happy with this system and will definitely recommend this system to all of my family and friends. Thanks again.

You all were great and I would recommend you all to my friends. I would gave you a 10. I would like to say that the Vivint Doorbell camera is so COOL. And how it hooks to your phone is so awesome. With is a long camera & the Google Home? How much?

Our experience with both our sales rep Josh, and the installer, Kevin was awesome! They both were knowledgeable, intelligent and extremely professional. They were both enjoyable and we wish for them a great future with your company. We are excited to have the beginnings of a smart home and extremely pleased with every phase of this project. Thank you very much.

I’m very happy with the service Vivint has provided so far. From the moment I called to when the technician came, everything was excellent! I had originally called ADT and I was very disappointed in their service. A friend of mine recommended Vivint and I’m so glad he did! Great customer service, great equipment, great price. I would and have recommended Vivint to friends and family and I’m now getting Vivint installed at my work!

I was told by Harold ** that the equipment was free. Became aware on May 15th that it was not free. In fact when I attempted to contact him by phone, he would not pick up or return my calls. Spent most of Tuesday and Wednesday trying to get someone at your company to honor the agreement that I consented to. No success.

Compared to some, the service package I got from Vivint is a little pricey and I wish I could get a secondary keypad for the upstairs. But it has good features. And when I first got it, I had very good interactions with Vivint's sales rep. Their installation guy was also very helpful, knowledgeable, and he helped me out in understanding everything.

Their sales representative was great and the installation was all good after we got everything straightened out. The features in my system were great and I liked the cameras. But I wish Vivint could work where I don’t pay so many hours to get them all installed. They sat there for four hours and they could do it for two hours.

A friend of mine had Vivint and I went with them because of the camera. I have the cameras over the phone which is pretty good but I have a lot of issues with it and the Vivint team had to come out several times with putting a router because I have AT&T and I have to use a D-Link router. I like the door lock but I have issues with the doorbell sometimes because it’s too far away from the router itself. The installation went okay but the software was faulty in the panel and the internal battery was not functioning properly. So, as soon as they installed, they had to come back out several times because they kept on saying that the battery was low and my house wasn’t being protected. That was very frustrating. But the team at Vivint are always nice and they always come out and fix the problems.

At first I thought this was a great deal. A day later I still had no camera in my backyard. When the camera was finally up and running it was pointed in the wrong direction and could not be adjusted properly to get a good view of my backyard. I called salesperson for the area and when he got back to me I was told that his technicians were to busy and suggested I call Vivint to get someone out to look at it. Long story short I moved the camera myself. You would think that for two thousand dollars and thirty dollars a month they would take care of their customers. I would not recommend using this company to anyone.

My technician was very friendly and knowledgeable about the product. He introduced himself and explained how the process goes. He explained all details. I would recommend him to service my personal friend's house. He treated me fair and didn’t mind making it simple.

Signed up with Vivint yesterday - process was very simple and streamlined from sales (Colin was great!) to installation (team was very friendly and efficient). Technical features are unmatched and price was right! Very Happy to be a customer.

The installer was knowledgeable but fast with explaining. When I spoke to the original writer I was promised up to $1,000 in extras. As soon as I asked for a remote keypad I was told that would be an extra $35??

Salespeople and install tech were pleasant and informative. However installation took much longer than expected - over 3 hours. Tech left around 11pm. Salesman did not leave copy of contract. I have sent sales rep text requesting contract.

I have Vivint's monitoring and a Cloud service for video. I spoke to a couple of different reps and some of them were helpful while others were not so much. I pulled pieces to get information. I also got an installation schedule which was cancelled. They sent me a date in which they could come back to reschedule and I had to confirm it. So when I called in, I was left on hold for an extended period of time and they were consistently trying to upsell me on things. Other than that, the first technician who came, Kye, was really cool and knowledgeable, but he wasn’t able to get it installed. The next guy who came completed the installation. The service has been pretty good. Initially, the panel continuously drops offline, but since I hotwired it, I no longer have that issue. Also, the video tends to take pretty long to load. I was told that was because the speed of the internet which couldn’t be the case because I have the fastest internet offered.

Vivint's guy showed us the product and we were interested. Being able to see everything, unlock the door from anywhere, and put the alarm on unarmed from anywhere won us over. The thermostat thing was also neat. The installation was also good and it went quickly. We feel much safer knowing that if the system goes off, it goes straight to the police and that somebody will be here.

Service technician was great. In and out very quickly and answered all the questions I had. Before he left he went over everything thoroughly and made sure I understood how to operate all the equipment and the app on the phone.

The entire process was great. From the moment David got there and began to describe the product to the tech getting there in no time to install everything. David has touched based with me a couple of additional times after the installation to make sure everything is running as promised. Thanks!!

The system has been better than I’d imagined. The equipment is truly state of the art! The cameras are great quality even at night and my kids can get away with anything. I love it!!! My install was super convenient. All is great!

The installation technician Ahmad was very knowledgeable and gave me peace of mind, which I lost with ADT. I feel much safer while in my home since Vivint has been in place. I appreciate the support staff that is available 24 hours a day and the Smart Home app is a very useful tool.

I had a different security company but I wanted to change to wireless. I looked online and then I chose Vivint and I've been a customer for so long. I have the monitor on the doors, the smoke detector, and a sensor. All my experiences with Vivint’s representatives had been excellent. I'm in Texas and in an area that had been hit by several storms. My home was flooded and was under construction. So, the wall had to be replaced and I cut out a piece of the wall and I kept the monitor going so I didn’t have any issues. Then once the walls were backed up, I called Vivint and told them I needed to install the monitor on the new wall.

The previous owners had Vivint, so we didn’t change it to another. We have the sensors only and they're pretty good. The techs came for the installation and they were helpful. We had some false alarms and we immediately got calls from the service center asking if everything was okay or not. They are prompt and everything is okay as of now. We have peace of mind knowing that we have a security system when we're not at home. I would definitely recommend.

I've been with Vivint for around six years and in the time I've had them, I've been satisfied with the service. Any time I have problems, I call them and they send somebody to correct the problems. When we had problems with one of the sensors, my son and I tried to fix it ourselves but we weren't able to. So we called the company and they sent one of their technicians. They corrected the problem so everything is all right now.

Vivint has the best combination of less technology and reasonable price. In the long run, you would end up saving money with them than with other companies. In fact, when deciding the features of my service package, I got a couple of quotes from other companies, and I'd still have to pay a lot of extra money to get cameras, and I already got the automatic and keypad door lock. To get all that stuff through other companies would almost be the same price, but still a lot more money per month. And while the interactions with our sales representatives went well, they didn't know everything. I ended up purchasing $500 more stuff when the installer came because they never even offered me the 1 TB hard drive that you need to use the cameras. Had they offered that to me, I would've said yes.

The door lock mechanism is not functioning like I was told. I was told that the batteries for the lock would needed to be changed every six months, currently they are needing to be changed every four to six days. This is far and beyond the most disappointing aspect of the products.

I have one concern, I live in a older home and the the smoke detector is located on the ceiling where the attic is. Problem: Is the device detecting heat from the attic. If so, this could be costly problem for me. Fire Department being dispatched, and a Shepard/Wolf situation. I don't want the system to cry wolf and there's no fire. Thursday 17 May, I have an appointment with a Tech. Other than this Vivint has been great. I love the option to view my property and playback time throughout the day. Awesome! Camera calling from the camera is outstanding as well!!!

Sean is the best technician and I love The Vivint products. So far so good. Amazing staff. I will recommend this security system to all my friends and I might end up getting more equipment in the future. I have 3 cameras, a panel garage door opener, censors throughout the house and I’m happy to be safe now.

The system is great. The technology is great and the installer was great. Was very happy with the install. He was in and out 2 hours. The tech made sure that I know how to work the main unit and went over all the features.

Everything started out great. Monitoring was always on point with any kind of alarm. After a few years I moved and transferred service is when it all went south. I had been a customer with Vivint for nearly 5 years. When I moved to a more rural area where cell coverage was a little spotty for some carriers, Vivint was unable to provide the monitoring like they used to. Initially everything seemed fine, but then the panel would randomly sound off due to cell signal loss. I contacted Vivint, and after a lengthy wait time and conversation with their support team, I was basically told there was nothing they could do and was suggested to buy a signal booster.

Brian was an excellent rep for your company. He was professional, knowledgeable and efficient. Derek also assisted to help expedite the process. Great teamwork! I was happy with the time it took to set if the cameras and secure all of the doorways and windows.

When it comes to safety, security and peace of mind there isn't a price that wouldn't be worth it. Customer service is key when it comes to perceived value and expectations. Vivint provides an technologically advance approach to the security it offers. You have ease of accessibility 24 hrs /7 days per week with the commitment that follows.

The setup was quick and the persons I dealt with were awesome. Fair price for what I got. The panel interface is responsive and intuitive. Don't make a bunch of needless noises. Easy to disarm/arm. You get adequate time to arm and leave. The app works ok, but has a few issues with it getting "stuck" on disarming/arming screen. Normally if I go to another option and back to the main screen, it refreshes. The issue has happened on multiple devices, so isn't just my phone. Overall, my wife likes it and so I'm happy with it.

Vivint’s service was lacking and their system was not secure. On the video, it looked like somebody was trying to mess with the system. But my wife and I were standing outside looking at the door that they were messing with and there was nobody there. It was obvious that somebody was pranking us. I kept telling Vivint that I was hacked and that alarms weren't going off. They had a technician come out and told us that there is no way that it could happen, that their codes are changed daily and something else was updated regularly.

I've been with Vivint for two months and I'm annoyed with their system. I really don't have time over and over again to learn how to use the door things. So, I don't get much relief except to tell me that the doors are opening up. I have a busy schedule. I work, I've got two sisters in the hospital and I've got a family, so I got a lot to do. I gotta learn how to use it. It was very complicated and I need more instructions. The installation, nevertheless, was great and I'm appreciating the system, but I don't know how to use and to set it up. I had it set up, but every two minutes, the alarm would go off as we walk out the door and then we forget to do something.

Vivint is a pain right now and I'm fairly pissed off. My wife called me up and said she couldn't see the cameras. I rely heavily on those cameras to monitor my kids when they arrive from school. So I had to ask permission to get off from work, did some troubleshooting and got it going. This happens at least once a month and I'd have to reboot the system. But it's happening a lot less. It was happening twice a month in the beginning. I gave Vivint the benefit of the doubt and gave it a shot. The representatives gave me steps to reboot the sub-panel and disconnect the router. I had to get my ladder, go up to the camera and hold the button down, disconnect the camera, and so on until it starts working.

He was a great installer. He helped my wife and I from the alarm system to Google. He explained all functions to the alarm and very professional and took time to explain the Google. He was on time. He did not try to sell us extra equipment.

Some of the people my husband works with recommended Vivint. The installers were great and they were very friendly. It was a good experience. So far their service has been good and we can use it from the apps from my phone. But I just always have problems with the apps wanting to work for some reason. A lot of times, they have to go in and manually hit our number on the pad in our house because the apps won't disarm our system. But other than that, it's okay. And when I spoke with their customer service, they were great. We had problems with a part of our equipment after the person installed it. We called them, technicians came out and they fixed the equipment that wasn't working. I would recommend Vivint.

We chose Vivint because of the technology and the ability to add pieces to the system as needed (rather than paying and being locked into a “video package” for example). The install was quick and easy and we love being able to access the system through the app. So far we are highly satisfied. Our friends who have seen the system are impressed and considering it for their own homes.

Have had issues for first three days of install with WiFi issues. My system is continually removed from my WiFi and my cameras do not work. Disappointing that you have this many technical issues this early. If these do not correct the system will be returned.

I am so pleased with my alarm system. The customer service was excellent and the installation was quick and easy my representative Mr. ** set up all the apps on my phone and made it so easy for me to use. I would definitely recommend Vivint alarm system.

We have Vivint's alarm and camera system, and the app on our phone. However, it's been less than a year and we have had it serviced twice. We had somebody come through the yard on a quad right in front of the cameras. When we looked at our footage, there was nothing. But when I went out and did a small dent, I got caught right away. That’s when we noticed that we had issues and that it wasn't recording so my wife called a technician. They showed up and fixed it. It's working now, but they had to change the main brain once and charged me for the repair. It's expensive but overall, I like the system and I'm happy with Vivint.

The Vivint service is fine and I like it. I got the regular windows, doors and the camera out of the door. I use the smartphone app to turn on and off the alarm so that’s good. Vivint did not let me understand better though that I was buying the equipment and I’m not happy about that. I thought I was just gonna be paying for the monitoring and the setup for that day but I’m actually paying $1500 over an increment.

Vivint came to our house, sold us a security system and the equipment was installed in an hour and a half. We have them for a few years now and we like the ability to speak through the intercom system with an agent if there’s a problem. We also like the app on the phone where we could monitor when we’re not home. I would recommend Vivint to others.

We have had the new VIVINT system for about a month. We have had a few false alarms and immediately had either an email or a spokesperson speaking to us from the panel. Also we have video of a late night visitor checking to see if the vehicles were left unlocked. The system is doing everything it was intended to. We are very happy with the service and look forward to adding to it.

Everything was perfect! Steve did a great job installing the equipment. He explained everything, and how it works. I would definitely recommend Vivint to my friends! We had a few issues but he was able to solve them all. Thank you!

Great experience from Payton the door salesman, Ryan the installation technician and his colleague, the initial rep who rebooted my panel system after it froze after installation, the camera department customer service rep, Scott the rep who has set up the tech to come back out and from anyone else who I had an opportunity to speak with. I apologize if I missed anyone. My wife and I were very impressed with the overall professionalism that has been displayed by your staff. Great experience and I look forward to taking this walk into the future with your company!

I was very pleased with Ben from Customer Service. He explained everything very concise and clearly. I had no problems or questions after conferring with him on several occasions. The Technician Darius came to my home to install my equipment and was extremely professional and helpful as well. My only issue was with my indoor camera when I asked him if it moved around to see different areas of the house from the app and he said “ Yes” My Camera does NOT have this feature. The other issue I have is on your website you say how much better a wireless camera is. Yet you don’t offer any. I do not like a camera you have to plug in. I think it’s archaic in the 21st Century. Otherwise I am happy with my new Security System.

I love how easy and simple the whole process was with the company and love how it has kept my son and I safe. I highly recommend Vivint! Customer service was great. The installment was fantastic. Any issues that have come up they've always been there to assess quickly.

Everything was set up professionally, and works great. Customer service was extremely awesome. Very friendly employees. And extremely knowledgeable. They were able to answer all of my questions. The timing was perfect. They installed everything that same day. Thank you.

Happy with the Vivint team. From the sales team to the installation team and CSR, everyone was very professional, friendly and great to deal with. The system is great as well. I’m very impressed with doorbell camera. It works great and the fact that it actually records the 30 second videos of anyone approaching the door, really makes me feel safe. I’ll definitely recommend the service to everyone I know.

I was doing research when I found Vivint online and I like their set up, particularly the way they do wireless. And I also like the door camera. I've been with the company for at least two years now and the service I've received so far is good. There was a little trouble during installation but they got it done. Their rate is a little higher but other than that, I haven't had any problems with them. I like them better than the last company I had.

The Vivint guy who knocked on my door was very professional and was really nice. But the installer who was supposed to come back and patch up holes that he had done, did not come back. So the company ended up sending somebody else. But they didn't charge me for fixing the issues, so I was glad.

For our security, we got some cameras with the service package that we have purchased from Vivint. The sales reps were good. They were a real help. Also, the installers have treated me with respect and were very knowledgeable. It was a pleasurable experience with them. We have recommended Vivint to others.

Amazing system and amazing staff amazing service. From phone call to set up the customer service is full of courteous and caring staff. My wife loves the system and comfort knowing we are protected. I also got the pendant for my mom who is living with us. In case something happens she presses the button and Vivint handles the rest.

Installer was great. Salesman was deceptive in that he failed to disclose that my social would be required in order to make payments on the equipment. I would recommend the system to my family and friends. The installer explained everything about the system as to the setup, and placement of the glass breakage detectors.

My review is totally mixed. The first tech to my home unable to install. Communication between home review and what tech could do way off. 2 tech Eric ** excellent but he spent 2 hrs on phone with his own people getting the runaround on situations. This company can take all the surveys it wants, but unless they act it is wasted time. The company has many compartmentalize parts not working together well. No meshing communication. Analogy: marbles scattered across the floor and no one gathering them or responsible. So many errors! No one in charge of fixing them.

The features of the Vivint service package, for the most part, is good and I recommend it. The doorbell camera is a great feature, but the easiest is working with the alarm system. I hooked it up on the Alexa. It's not allowed to disarm because it would not be good for us if a burglar came in and turn the alarm off, but I could say, “Hey Alexa, tell Vivint to turn on my alarm,” and it turns it on. But then, I had a little bit of an issue controlling my thermostat. So they came and set up some booster thing throughout my house, and reboot the system and get it to speak to each other, which actually helped and improved it.

The salesman had very good and updated information of devices, equipment, and estimation. The installer was professional and courteous. Explain how the control panel and camera operated. Installer pick up a mess and sweep debris from the floor. Excellent work. No complaints.

Three years ago, a sales rep from Vivint knocked on my door and we had a pleasant interaction. It was favorable enough for me to get their system. Their people installed the system for me and I like the features offered in my system. However, I've had a few concerns but they had been addressed. But sometimes, the wait time for customer service or when I was with tech support could take a lot longer than I anticipated. But I've recommended Vivint and it is a great service.

I'm very happy with Vivint. I've had the service for 4 months now and I've had good interactions with the representatives. The doorbell is a little bit slow and delayed but quality-wise, they are fine. I came to know about Vivint through a friend and I would also tell other friends who ask about them to do it.

Service was quick and done very responsible. Everything was explained properly and all other options were also told to me. The sales rep was excellent in explaining the prices of all the different items that they offer went thru contract and explained as well. Thank you.

Adam was awesome and we’re very appreciative for his help installing our system in our new home. He was on time, thorough, efficient and very patient with the amount of questions I had. Also, he was very knowledgeable about the equipment and service and was able to help me feel confident in the security being provided. We’re very satisfied with our system and the care that Adam gave!

System hasn't work in over a month. I called customer service several times. Last week they promise to send someone over the weekend and I just got an email trying to confirm an appointment June 7. Really???

One of my new cameras is pink already and need replaced. The location of the front cameras affects my garage door openers and it works on 10% of the time now. I called customer service because I was charged for an extra panel 3 days ago when it was supposed to be in my monthly charges which I signed and they have not resent the paperwork. My cameras go offline a lot even when I have internet service.

A gentleman from Vivint was going through the neighborhood and he came to our house and saw that we had ADT. Then he asked my wife if she wanted to do the promotion. He was very professional and he got us to leave ADT. Vivint's people came, took over our equipment, and added things to our system. Everything was good until six months ago when we started having problems with our system. We have had so many problems with Vivint to the point where everything in my house has been changed out. We had two cameras replaced and had to change our door contact. Everything now is basically run by business. It is only after I put in a complaint do I get a callback which is reasonable because if I'm not calling and telling them that I have an issue then they would think everything is okay. That is fine with me and I don't really complain about people not calling me as long as my things are running like it's supposed to run.

Vivint came around advertising and their reps asked if they could take some of my time. They were very good, very informative, not pushy, and very nice. The same people installed the equipment and their service during the installation was great as well. So far, I’m very satisfied with the features of the service package that I got. As a matter of fact, I had a laugh a couple of times because when I cooked and something fell in an oven and burned, they called me right away.

The service package I got has plenty of good features. I like all the smart home feature which I have integrated with the Nest. And that was why I went with Vivint. When I put it on TV, it automatically turns to the eco mode. But I didn’t like that my glass break sensor got started by its own a couple of times even though there was no breakage. There was a technology defect or a bug and the sensor bypass went on. Their sales rep was okay but not really great because he didn’t give me all the different options available. He was only trying to push me with an option where I had to take full services. I wanted the 999 per month package which I came to know only through the Best Buy guys.

This was a prompt uncomplicated sale and the installation was done smoothly and done by cordial staff. It was easy to upgrade from my previous alarm system to this system, with a few more items I had wanted to add. I find It’s easy to use and I have access to my home and alarm System both at home and away from home.

Dan was excellent with customer service, very friendly and knowledgeable. I was just so impressed with his professionalism. I feel confident he will help me if I need further assistance. I would recommend the service to my friends. Thank you!

I chose Vivint for the price and the sales rep was very knowledgeable. The installation team was great too. I have the security and the home automation services included in my package and I love the service. I would tell others to join Vivint. They'll be happy.

I like the way Vivint's reps talk and how they finance their equipment. They also have excellent customer service. The system has its hiccups but everything’s been fine for now.

My aunt has Vivint and she bought one for me. I wanted to get a system with cameras so it was included in my service package. I have all the smartphone stuff too that it connects to. The Vivint installation guy who came was good. He was also nice and it seemed he knew what he was doing. But he should have installed those other kinds of cameras from the beginning. I literally had someone come to my house every other day for a few weeks.

Few choices in the remote area where my weekend home was so I went with Vivint because they could provide the camera which I could access via app and turn on and off system while I was away. I feel the monthly price is quite high, they make you commit to a 2 year contract then require you to put a credit card down to autopay your monthly fee but do not provide you with a e-bill. When I requested one they said it wasn't possible. What!? Then my installer did not leave signs because he had a fall at the end of my install. I called and asked for three signs, I was told they would charge me for any sign outside of one and then a shipping fee as well. When I already feel like I am being overcharged monthly!?

It’s been a very short time but overall I’m very satisfied. Had a communication issue which was myself as well as the sales guy in regards to the medical pendant. Don’t think he understood or realized how very important that was supposed to be...

I get tired of getting emails about Vivint. I have unsubscribed numerous times from these. Our security system is for our business. How am I going to save on home insurance with a business security system.

My system was installed very quickly and efficiently. The salesman was very professional and has continued to check up on the system. Everything works great. It was a little pricey but their payments are reasonable and the equipment is of high quality.

I have a family member who goes around and takes whatever she wants. I had had some things go missing. I heard of Vivint from my brother and I got their cameras and the doorbell. My grandparents had ADT but it seemed plain. But like with any computer or man-made system, I've had a few issues here and there with Vivint's system. I've had to call and their representatives have been good. They get on their computer and do the thing on the screen then they have me do stuff. It's pretty much a walkthrough and it's nice.

I’ve seen Vivint's signs around the neighborhood and they sent kind of a door-to-door salesperson to me. Their rep was very personable and not pushy and our interaction was great. Then their installers arrived much quicker than I thought they would and they were very efficient. They got everything installed and explained it to me. I’ve been really happy with Vivint and I would recommend them.

My family has had Vivint for a long time so when I moved, I decided to get the same thing. When I got the service installed, I talked to the rep who installed it and I also called Vivint once to change my card information. The features are great and I love them. I use the app to arm and disarm from wherever I am. When I need to disarm, I can just do it on my car and I keep on moving because I sometimes forget to put the alarm on, which is convenient. I don’t have any problems with them and I would recommend.

The installation guys were very help and explained everything in detail before leaving. The installation went smoothly with no issues. The front cameras including doorbell cameras worked very well. It took a good quality image with wide coverage.

I have had Vivint security service for less than 4 months. I am now on my 4th service call. Videos don't record, door bell doesn't work. System goes offline constantly. Latest problem is the alarm doesn't work. As a senior citizen with limited income I am disheartened that I am stuck and have to pay for something that doesn't work. I was actually charged 49$ one time for a technician to come out and "fix" one problem. 1 week later the system is offline. I really wish there was a way I could get out of this contract.

Leo was great. Very customer focused and super friendly. I would not have normally spoken to someone going door to door selling services. Was very detailed in going over services Install was fine. They did a good job locating where to put things as my home was a bit difficult due to the weird setup in wiring of the home. Good job with instructions on how to use all of the services as well as my own device i.e. Google Mini.

We chose to work with Vivint because they could come out the quickest. However, I'm not that happy about the features in my package because it seems like the cameras and stuff have been going offline a lot. The features are cool and I feel safe when it's working. The reps were courteous but I don't really think they were helpful. But it was cool with the troubleshooting when the guy came out there.

My daughter-in-law works for Primerica and Vivint's security system is one of the things that they can sell and recommend. She told me about it and I signed up. The person who installed our Vivint system came from Indiana and she was wonderful. She was neat and did everything right the first time. She put up with my grandkids running around and we all loved her. When it comes to the features of the system, I don’t use all of them, but I set them at night and I use them when I leave. One time, my son-in-law set it and I knew it said "armed" as I was leaving. But when I got home to disarm it, it was already disarmed and I didn't know how that happened.

We heard about Vivint from my mom and the rep explained everything about the security system. We have the doorbell camera, the Ping camera, one outdoor camera, and the window sensors in the service package that we got from them. We wanted these features to have a more secured home. We love Vivint's service and we're satisfied with it. I usually share with friends how secure Vivint's security system is and I show them the video feed on the phone.

Vivint's customer service has been great and they have always responded very quickly, even to my false alarms. The reps have been very friendly. Vivint set up my security system and the hardware has been holding up well. But I had to replace the thermostat with a different one because it went out and I didn’t want to have to wait for one. Everything has been great with Vivint and I'd highly recommend using their service.

They were amazing from the salesman to the installation team! I would highly recommend this company and the services they offer. The video feedback with their devices is phenomenal and the clarity is amazing! They have so many more devices that we are considering due to the convenience and quality that this company offers. I look forward to the future services that Vivint will be supplying us with.

Love the customer service and professional personnel Vivint hires. My purchase was based on customer service and clear to the point salesman. Both the salesman and techs were very informative and the pitch how they answered my questions were nice.

Your sales rep explained in detail and very enthusiastically. This gave us the pushed to say yes to register with VIVINT!! Also what made us switch to your company was the price, and mostly for the services you offer. I will recommend it to my friends.

We heard about Vivint when they came knocking on the door in the neighborhood. The service package that we chose was the touch-lock on the front door -- accessible lock from the front door without using a key -- which was what really enticed us to the package. We also have the camera, motion detectors and the security on the windows and doors. We had some difficulty at the beginning with some of the equipment being faulty like the motion detection that was in my husband’s office where we have several valuables and equipment. It was a long-drawn-out process to try to get it resolved. After several go-betweens, we finally got that ironed out. And it did not end in my satisfaction, but we did make other arrangements for security in that room.

I like the services that Vivint was providing, what the rep was saying, and the price too. We have the security features and I'm very satisfied with the service so far. Interactions with the sales rep were excellent. He was very knowledgeable, he explained everything that I asked him, and it was a good conversation. The installer was very courteous and very quick and that's what I liked about him. We feel secure with Vivint and we use the system often. Every day in the evening, we come back and secure the house and feel comfortable at night time when we're sleeping.

My husband’s out of town a lot and it's just the kids and me at home. So we purchased the Vivint package with the garage door, thermostat, doorbell camera, the front door thing and windows stuff. I've been really satisfied with Vivint's service. There were minor issues but it was easy to call them and they would fix it right away. We were actually moving and when the kid came to take our system out of our house so we can move it to the new house he helped us and informed us on everything that we had questions about. But I wish that everything takes Wi-Fi because since we've updated our main system the doorbell doesn’t wanna connect with it without Wi-Fi. But so far Vivint is a really great system.

We have been using Vivint for seven years. We've got a great, big bay window in the front so their representative had suggested putting a sensor there. Then, we have one on our garage door, as well our kitchen window because my husband works at night and I feel safer having all these stuff. So far, I'm satisfied with their service. In addition, if I needed anything or if I'm concerned about anything, I just phone them and they let me know what's going on. I've only had the installation team come out when they installed the service package and when they redid the battery in the CO2 detector. People should go for Vivint.

I have two houses and a business, and for each one I got Vivint's security system after I was referred to them. They have good price and good features. The service package that I got includes the alarm, camera, DVR, window sensor, door sensor, glass sensor, and thermostat. The installer that came out was good. I've had Vivint's service for four months at best and my experience with them has been good so far. My satisfaction with the service has been good for the most part, except for one of my houses where one of the cameras was busted but I was too busy to call Vivint.

Curtis was Excellent!!! He is so knowledgeable and personable. He was very easy to work with and answered all our questions while also giving us great tips and advice. We are already feeling comfortable with the system! We would highly recommend him as well as Vivint to anyone.

Great experience. Technician was great. Very knowledgeable. He did everything in a timely manner. Smooth transition. He made sure that I was registered on the app and he made sure I knew how to work the system before he left.

I needed someone besides ADT and I found Vivint when I went online. I've been very pleased with Vivint's service so far. They basically addressed concerns that I had whereas ADT was totally dysfunctional and what was sold and installation were two different things. Vivint did exactly what they said they were gonna do, and they've been good with monitoring. Between them and my 120-pound German Shepherd, I've got good security with Vivint. I would recommend them.