Vivint Reviews

I am so disappointed in this company. They offered a couple of selective packages which were compiled of two cameras. I was told by a rep that I could choose two additional cameras for the same monthly price and alleviate the other items that came with the package. I agreed and signed a contract which stated I'd pay 89.00 for an activation fee and 64.99 monthly maintenance charge. The contract stated 3 days cancellation. I was told I'd have 30 days to cancel and later 14 days to cancel. This resulted in me calling Vivint to hold them responsible for honoring a 14 day cancellation which was also written on the contract. The next day after cameras were installed, I experienced a problem that Vivint claim to adhere to but never did.

I had been a customer of this company since 2010. I had the system installed in a previous address that I had resided at. I was, at the time, in the armed service, so moving was inevitable given my job field. Well I had moved residences in 2012 and decided I wanted to have the system moved as well after getting settled in. I did so, but the end result is as follows. When I had the system installed I was told I would have to renew my contract for another 2 years. Mind you I had already been a customer with this company since 2010. I agreed to this new contract, and they came and reinstalled the system at my new residence. I had never had any issue with the system or the company the whole time, until it came down to the final days of my contract.

I've had Vivint for 10 or 11 years. They're great and I don't have any issues at all. Whenever I have a problem, they take care of it. If they can't take care of it on the phone, then they send someone out. It works great. I got the new system with the door locks and I can go online and check it. I get notified and I'm very happy about it.

Vivint has been good. We had a problem with a competitor that almost went to court. Vivint has been good all the way through. They're very efficient and competent. We're confident that they would perform if the need arose.

The first technician didn't install it right. I had to have somebody come back and make some changes. But the service has been good so far.

I was a Vivint customer for a number of years. I decided in this day of cells to get rid of my land line. I called Vivint to cancel my service. A young man named Josh convinced me to upgrade to a cellular type service with a couple of cameras. I told him I would agree to his terms if Vivint followed through with what they said they would do. After a half day of time wasted the installer was a no show. I called in to Vivint and asked that the account be closed. They did not inform me that I needed to send in a letter. I paid my account through the end of the original contract. After that time I continued to receive bills for the new services. When 4 months had elapsed they "closed" my account for lack of payment. I have now been sent to collections. This company is not worth the hassle. I have several commercial accounts with them and will not be renewing the contracts as they come to term. Beware!

Some kid came by here selling Vivint. My husband had the beginning of Alzheimer's and we decided we better have it. We got the security system, and I'm very satisfied and happy with it.

I purchased a burglary and fire alarm system from Vivint and it's been great. The salespeople were very courteous and polite and were very knowledgeable of the program they were offering. The technicians did a real good job and were real fast and quick about it, not very much inconvenience to it. But I think the service fee is kind of high.

I chose Vivint because of the remote control capabilities. I can turn my alarm on and off. They had the door alarm and the door locks that I can unlock and lock remotely. The only thing I would like is for them to offer a camera package or cameras and them not having to be so expensive because there’s camera kits you can buy anywhere now and you’ll log in remotely, but it will be nice if it was tied in the alarm so you can just log in to one place. Their cameras are $200 each and you can get a system with six cameras for that. Nevertheless, I’d recommend Vivint. They are very good. They make sure they give you what you need or what you want and explain what it’s going to cost and work with you.

I was promised a $100 Visa gift card by the sales rep. who opened the account as a promotion for signing on with Vivint. Several months have passed and I haven't received it. Each time I called I've been told something different. The call have been transferred to different representatives, then I was finally told this was handled by a 3rd party company and that the information was passed on to them. Vivint is telling blatant LIES to get people to sign on with no intention of fulfilling it!!! Do not use them... They also have issues with their accounts RECEIVABLES harassing people when your account has already been paid... I wish there was a way out of this contract. BE AWARE - DO NOT MAKE THE SAME MISTAKE!!!

We are very pleased with Vivint. We’ve had them for a number of years. Six weeks ago, we had a motion detector inside of my garage that went bad, gave us false alarm two days in a row. And the next day, they had a technician out here. He took a look at it and replaced the motion detector. Everything has worked fine ever since.

We've been very satisfied with the home security service we have from Vivint. Their sales reps came to my home a few months ago. I had a problem and they fixed it. They essentially put in a new monitoring system that was more up-to-date than the system we have had for about 20 years. We've been very happy with them. They were very courteous and very timely. Any questions we had, they always respond to us and we've had no problems at all.

I had it in my previous house. I came here from New York and I decided I needed it because my house was robbed once years ago. The system’s fine. I’ve had some interactions with their technician over the phone. I had a problem a year ago when it started beeping every once in a while. They instructed me to do a self-test and it usually clears. At one point, it wouldn’t clear and it wouldn’t correct itself. They were supposed to send a technician out and they never did. I never had the problem again. But that was a little lacking in customer service. Nevertheless, experience with Vivint has been very positive over the years because I’ve had them for seven years now. It’s been good.

Salespeople from this company have come to our door 3 times this week. The 3rd time we basically slammed the door in their face. They are back again in our neighborhood today. Our subdivision is small and I can't believe it has taken them a week to knock on everyone's door. They don't take NO for an answer.

I first heard about Vivint at least 30 years ago. I don’t remember how we got started but we did. And when I moved, I kept them and had them move with me. I have their security system. I don’t have any problems with it whatsoever. But, I had a problem with somebody, I don’t remember if that was about the system or an electricity problem. This one person was terrible, but he got replaced and the other people that have been here have been just as nice as possible. I’ve always been extremely happy with everything. The only thing that I had a problem with, is I don’t know anybody that has Vivint in my whole entire neighborhood. I have not seen a sign out. I don’t put their sign out, for one reason being I don’t like the bright orange sign. A lot of people that have this system don’t want people to know they have this system. You should know that you’re protected so I leave an old sign out from another company that was here and have left it out. So I still look like I’m secure and people see me set my alarm when I leave and do it obviously.

I got Vivint in 2008 and ha've been fine with it. If I didn't, I wouldn't have still had it.

My system is awesome. I am very pleased with the cameras and being able to know what is happening in my home when I am away. I also love being able to unlock the door for my family and friends if I am not home. Great system! I can't wait to see what they do next!

I had to call Vivint to ask a question and they've always been very polite and solved the problem. They were pleasant to deal with.

I'm one hundred percent satisfied with Vivint. They keep my house safe. I can operate my home from my phone anywhere. I recommend it to everyone.

I'm very satisfied and happy with Vivint. The technicians who installed the system were fine, although I did have a tech from here in town that put the new box that I wasn't really happy with.

Vivint was canvassing the neighborhood one time. I had a different security system, and they came in and sort of overrode the equipment that was already in existence, gave me some different types of monitors, some new motion detectors and a new box. So they modified the existing unit and gave me a new box. It's been excellent. Everybody I've dealt with at Vivint has been very understanding, very willing to listen for any length of time, and I had a whole series of false alarms because I had a bad sensor. They worked with me through those problems. It's been a very successful relationship. I recommend and trust them, which is good since they're protecting my home.

Beware ANY dealings with this company! Their failure to disclose material facts about their contracts is astounding. For example, if you sell your home, the "contract" is still in effect - you still have to pay according to their horrific contract. They do not "protect" the customer - only their accounts receivable!

We're very happy with the service Vivint provides. They're very prompt whenever we have a situation. They're very quick to either call to make sure everything's okay or if we have a problem with the panel, they're always very helpful in rectifying it or actually going in and fixing the panel for us so we don't have to do anything. It was an excellent experience.

When I had called about another issue with my keypad, my chime was disabled. I called back to have it turned back on and the tech on the phone was unable to do so and instead suggested that I replace my keypad. Couple of days later, I figured out how to fix it myself.

I just had my Install this morning in Delaware. Not only was the Tech outstanding, he also Upgraded pretty my entire home. As he was installing the basic stuff, I requested at least 5 other gadgets and he populated those requests into my order with no Arguments or anything. He talked to me pretty much through the entire install, handed me leaflets to read on the system, and ensured that everything worked prior to leaving my home... My computer, cell, and the panels (2), all work at 100%. We made sure that the A/C/Heat/Door Locks and several cameras were also working... Right now, I am completely satisfied with the service... Monthly monitoring is a little expensive for my taste, however, I will deal with that... #contentindelaware

My security company switched over to Vivint from another company. They had to come to my house because even the name changed. Whenever the smoke detector goes out, they always call. Like this morning, I had a situation where the battery was low on the smoke detector and they ended up calling me so I have very good service with them. Overall, I am very satisfied with Vivint.

I have had a couple of Reps call me and ask if there was anything that needed to be fix. My system is in perfect order and when there is a problem, I will call customer services, and I did get a call telling me that there was a couple of men going around acting as Vivint workers. They told me to be sure Not to let them into my House.. Great advice and I did what they said to do.. I like to get Alerts. So I like your Customer Service people.. Thank You.

We got the house protection system from Vivint because we have some stuff in the house we wanted protected. We also got the thermostat. So far, our experience has been very good. Our interactions with their reps were all good and the technician that usually comes out here is really nice. I like him. Everything is going fine.

After 3 months with Vivint I finally decided to connect the service to my ipad. To my surprise the camera doesn't work. I contact Vivint, they corrected the problem. It lasted 15 minutes. I called back & thought they corrected the problem again. I left my babies with the new sitter and went to work. To my surprise, the camera is NOT working. I called Vivint again. They will come out in a week. They agreed to credit me $11....seriously??? The door lock is also giving me problems. Now I am stuck in a 5 year contract. The only way out is to pay off the contract of $4200 for 5 years. There is no early termination fee...just paying off the contract is it.

First off I would like to begin with my salesman who sold me the system. I previously had ADT. He wanted me to switch, promised no activation, no cost of extras such as keyless lock and cameras and my payment would be $50.00. Right there I should have known that night when the monthly fee was $63.99 I should have walked away. I felt, at the time I could upgrade for an extra $13.99. Then the $99.00 activation came out of my account. WAIT! I was told no activation - when I questioned him on this he lied to my face and told me he would come to my house to reimburse me. Never showed. I called him, then called the office. After 2 months and Vivint refunding me and then taking the activation fee, AGAIN it finally seemed resolved. Then 2 months later the system stopped working. No alarm sounds made, no more cell connection.

I had a good experience with Vivint. Everything was good except I didn't understand things quite right, and I was promised something and it wasn't given to me. But because I have the very highest speed Internet, it has the right Internet to have what they promised me.

When I first moved to Puerto Rico, I put an alarm service in from ADT, I think. And ADT sold my contract to the company that was Vivint. The security alarm system is fine. I haven't had any problems with it and whatever problems I've had Vivint took care of. I have to call them to see if they're going to start solar power installation in Puerto Rico. Other than that, I'm fine with them. I've already recommended them because they are trouble-free and efficient.

We had had potential break-ins prior to getting the Vivint security service. So far, we're very satisfied. They got excellent customer service and they gave us a sense of security that we didn't have prior to using them. We were among the very first ones in our neighborhood to get the service. About five years in, we needed to get the updated equipment and they came just free of charge and did all that. Recently we had an issue with a sensor that was malfunctioning and they came and replaced that. So we've been very happy with their customer service and the fact that their service was free. We're still paying the same thing that we paid seven years ago, which I think is wonderful. They gave excellent customer service and sense of security that we didn’t have prior to using them.

Have been a customer for a little over a year and we are highly satisfied with our state of the art home alarm system, have NEVER encountered a false alarm, when my alarm has been triggered by accident the dispatcher is immediately speaking to us to make sure everything is ok, when I've contacted their customer service they are super professional/great customer service. I love being able to access my alarm on my mobile device. As a matter of fact, I was the 1st in my community to have VIVINT and now I've seen many homeowners that have their service now.

It's been a great experience for us since we've been with Vivint. We've been a customer for about 7 years. I have nothing to worry about with them. Every time we have no power, they call us to check on the battery. Also I sometimes forget to turn off the system when I get in and it's been only seconds and they call to tell me there's something wrong in the house so I tell them that I just forgot to turn the system off. They're always courteous and friendly with me.

Whenever the alarm has been triggered, there's always a very fast response from Vivint using the control panel. This is very important to me as I have used the alarm system more for medical emergencies than any other reason. I also love the peace of mind I have from knowing that myself and my valuables are protected. Thank you Vivint!

I love my home Vivint security system. I have had others, but Vivint is by far the best choice I have made for my family with home security.

We had had Vivint at least three years before we got the new one over. They came to the house. The rep was out going through the neighborhood one day and sounded like a good plan, so we told him okay. We purchased the security system and the fire department and the ambulance, and then we have the one from the doors. We were thinking about it before they even came. They showed up at a good time.

Everything was cool with Vivint. It's been about five years since we've been with them. The technicians were cool. They were replacing some stuff, re-installing it over some other stuff. I'm pretty satisfied.

Contract has expired and two alarm monitors stopped working because they broke down. I called to have Vivint replace "their" faulty equipment and was told that I would have to pay for the new alarm switches and a service call. I informed them that if I hired a taxi to take me from point A to point B and it broke down that I was not responsible to fix the car in order to continue my journey and that Vivint was responsible for the faulty equipment. They insisted that I would have to pay for the shoddy parts so I cancelled my service and gave them 30 days notice of switching to another company as required by law.

Had no problems until July, the month before my 42 month contract was to expire. Suddenly system stops responding and they can't explain why. They want me to pay for someone to come look at it, so I decide to just end contract cause it was time anyway. I called to confirm how. So I send an email as well as priority letter to them with proof they received it. Come August my bank account was charged the monthly fee so I call to have them remove my saved acct info (had to log on and remove it myself) plus wanted to confirm cancellation was received and find out why I was charged. Lady on the phone says final payment is 30 days after cancellation. Ok, so I get home to read contract. Not on contract. I am just to make the 42 payments totaling a certain amount which I did do prior to August payment. When I emailed legal about this in August I have yet to hear a response, or get a response from the bbb complaint I recently made after getting a bill for the month of Sept and Oct. Thank goodness I had my bank info removed!

I’ve had no problems with Vivint ever since I’ve been a customer. They do their job and I would recommend them.

Long story! System has been down since Aug. 1st call was on a Sunday, no call back. I called back, rep said it was sent to the wrong person. Called again, no response. Now I have to wait until Oct 29th for service. In the mean time not able to lock up house/and now problems with my daughter's husband who is not suppose to have access now coming and going while we are not there. I have three grand kids living with me. Would also like to see some sort of credit of not paying for 3 months. Thank you.

They provide excellent service. Very quickly responsive if we ever call them with a question about our system. I'm always left feeling totally satisfied after completing a telephone conversation with a Vivint agent. I highly recommend them.

I had some questions on adding services to my existing plan and the service rep made it very easy to understand.

Great System. I knew it was what I wanted when I saw the presentation. The wireless and cell phone features are what inspired me to install the system. We especially appreciate it when we travel. Knowing the status of the house when we travel is comforting.

I purchased a security system from Vivint because there'd been some vandalism in the city. They put it in the same day they knocked at our door. So far the system is okay. They were Johnny on the spot because I hit the wrong button a couple times, and I know that the police are alerted. I'm satisfied with them.

We have appreciated all that Vivint has done to assist us. They have responded very fast when we have needed them.

To date our home security system has proven to perform in an exceptionally highly satisfactory manner.

I would recommend Vivint to all my Family and Friends. I think that they have the best Alarm Company Ever. The Customer Representatives are friendly, professional and very knowledgeable. The installers that came to my house did a terrific job and in a very professional and timely manner. The rates are good and the service is excellent.

My experience with Vivint has been good. I learned about them through my sister. Their sales rep helped me. The technicians who installed the system were really nice and courteous. When I had a problem with my alarm system or I set it off, Vivint team was Johnny on the spot so I got no problem. I would recommend them.

We recently wanted to cancel our Vivint service only to find out we were under a 5 yr contract instead of a 2yr as we thought. I don't see either my husband or myself ever saying yes to a 5 yr contract but I guess that's our fault for not checking the print. We no longer want the service so I called to see what the early termination fee was. Guess what... there is no early termination fee so we are stuck paying full month payments till end of contract or find someone else to take the system over. Funny, I don't remember the salesman, telling us all this when he showed up on our door telling us about all the robberies in our area. We were robbed alright! By Vivint! Lesson learned!

I just love my new alarm system, the ability to access the door by phone and to turn the alarm off or on by phone to view my home. But the use of the camera from anywhere I am is a beautiful thing. I would definitely recommend this system.

Reliable and fast response monitoring.

We decided to use Vivint after doing some research on alarm companies, their installations, and the critical area of the alarm reporting/receiving station. Being in emergency services I am aware of some popular name brand alarm companies but not at all impressed with their real-life performance. Vivint however has proven to be everything they say they are! We continue to be impressed with the speed and efficiency of the central (receiving) station services and the quality of the alarm system in general. We take great comfort knowing that if something happens at our home whether we are there or not, Vivint will be reporting to the authorities exceptionally fast - that gives me great comfort when I travel and my family is left home alone.

Vivint has far exceeded my expectations! I love the peace of mind it brings when I come home. It has made my life easier and it's nice to finally feel safe at night! I would pay double!

I purchased the alarm system from Vivint because they had a better price. Their response time is great and I'm very satisfied with the service if I needed anybody to come out. This is better than other, ADT or any other big guys.

I have been more than pleased with Vivint's service. Any time I have had a question, it has been answered immediately. I feel that they are sincerely concerned and care about the safety and security of their customers. I would gladly recommend them.

I am perfectly happy with my system. There have been no incidents where I had to call for help. I hope that things keep going that way.

In march of 2014 we had our service shut off and our house was demolished and rebuilt in august. We were told that we would not be charged for services, that was a lie as funds were withdrawn from my account every month. Correspondence with your people proved fruitless. How could I rate your services other than bad.

I've been very happy with my Vivint Security system. I've inadvertently set it off a few times accidentally and there has always been a prompt and very understanding response. I do wish I'd had the front door camera installed as part of my package, however it is very comforting knowing my home and my personal well-being is in capable and professional hands.

Very satisfied with the Service! Dependable, accurate, safe! Peace of mind! Thank You Vivint!

I will recommend Vivint to our friends, family, and coworkers. We absolutely appreciate the caring attitude from customer service as well as the technical installers. My very important question: When will Vivint provide outdoor surveillance cameras? And if it's already in the pipeline, when is the launch date? Finally, if you need customers to test your products please consider our family.

I would recommend vivint due to the kindness and promptness of resolving their problem.

I have no complaints with Vivint. They have always provided us with very good service.

I have had several false alarms with the Vivint system and after the latest one when I asked for a tech to adjust or upgrade the sensors on my garage doors I was advised that there would be a charge for this service. Another issue that I have had several times is my camera. I have to completely reset it several times a month. Also, the front door lock panel gets really hot and has had to have several replacement batteries in the one year I have had the system. I will not recommend your service/system to anyone else and I will cancel my service as soon as I can without it costing me.

I recently had a new front door installed in my home and called Vivint to ask what to do about the security on the old front door. The technician was very helpful and told me everything to do. After the new door was installed, we attached the security buttons and it works great. I would highly recommend Vivint to anyone who wants to secure their home.

I was VERY impressed with the service that was provided by the technician JESSE **. He was very efficient and kind in resolving the problems, and also helped verify my email address! Love my new sign too, makes me feel safe! Thank you for this.

Excellent, efficient, courteous employees on notifying you when your alarms goes off.

Vivint enabled me to use the key fob for my system. The original key fob that I had been given was inoperative so I received a new one and it was programmed for my system.

I initially called to update my contact information on the account. And, I decided to discuss upgrading our Vivint security system and cost for different packages with respect to cameras & door locks. My representative was Dallas, he was totally awesome! He took the time to look up different types of cameras & locks. He also was very professional in his approach and friendly. He made sure all my questions were answered, he didn't rush me off the phone like so many other customer services representative do. I have been very impressed with Vivint Home Security System & Services. I would definitely recommend Vivint to everyone that I know.

We called to have them stop the voice messaging on our alarm system for a couple of months as we have company and the messages are not necessary at this time. The agent that helped me was extremely courteous and very knowledgeable and very helpful. He took care of my request in minutes. We have been with Vivint for many, many years and always receive the very best service and would recommend Vivint to anyone.

Vivint is the predecessor to the company that I started with and then one of the reps came by and said that they did a change and they had upgraded it. I had the old Honeywell system and because of a problem with that, then I had to upgrade to the new system that Vivint has. The technicians that installed the system were fine, no problems with them. The only problem is they had me wait way beyond my appointment schedule time and nobody called me to tell me they were going to be late. I finally had to call Vivint to check on that. Another thing, it wasn't hooked up correctly and I had to get a second technician back to correct that problem, which went great. He was very gracious, very helpful - showed me some things that the first one did not offer.

I was never notified of raise in payment. The service is good but I do think when you raise the payment we should be told. Do you have people who come after years of service to check the equipment and have suggestions for better service.

We very much appreciate how quickly Vivint responds to alarms. Being able to communicate with them over the keypad is very helpful. In 2012 we had an intrusion when my wife was home alone and I had accidentally set the alarm to away. Actually being set on away is what saved my wife from physical harm. The intruder had entered our home when I was backing out of the garage. As an added precaution I have installed several dressing mirrors on the front wall in our garage. When I park my vehicle in the garage I can see whatever is behind me. When we go on an extended trip we notify Vivint and they change the steps for response to first listen over the keypad, call the sheriff's dept., and next my step-son who has keys and his own security code. They know not to call us first. Vivint's quick response gives us peace of mind.

I've been a Vivint customer for about one year and am VERY satisfied with all the service I have received so far. They inform you immediately if there is any problem that may come up. So far, I've had only some minor adjustments that needed to be done to equipment and they have responded to my requests in a timely manner. I would HIGHLY recommend Vivint to my friends and family. I feel safe knowing Vivint watches my home for me when I can't be there.

Ashley was pleasant and gracious and thorough. I'm pleased the account is now in the correct name.

Great service, no problems. Feel very secure.

I have no complaints about Vivint. I would recommend Vivint to anyone who wants a security system in their home. In fact, we turn on the system when we leave and before bedtime at night and feel secure that if there would ever be a problem, Vivint would pick up on it right away. We had an occasion when my husband forgot to lock the front door when we left home, and a friend stopped by, opened the door and shouted out a greeting. When he didn't get a response, he left - but I got an immediate call from a rep saying that the alarm had gone off. Scared the socks off of me, but figured out what happened when we hurried home and the friend came back. Police car showed up, too, so I know we're protected if there should be an emergency. I had another call when my cat jumped up on the aquarium and was in the direct line of the sensor eye. It set off an alert and I got a call again. (Both times I was just getting ready to tee off at the course, had to turn around and hurry home. Just as well, I am a lousy golfer!)

The installed box with security features is not only accessible but very useful and user friendly. Customer Service is equally available with little to no waiting.

We have had Vivint system for 3 plus years now, love it. Gives you an added sense of security in these times. My hat (if I wore one) to Vivint for their service.

A neighbor that I referred to Vivint fell and her emergency alarm did not work. She laid on the floor of her garage for several hours until my wife heard her call for help. I suspect she did not know how to use the alarm as she might be in the first stages of dementia. It left a bad feeling with the family. I would suggest those persons that sell or install be alert to such problems to help customers better use the systems. I think trial runs with the customers might help. I called and tested mine - it worked fine. Some older folks don't always understand what they were told. A trial run could help.

I was totally happy with the response by Vivint to alarms going off while I was in Indiana on vacation. They checked to see what was causing the alarm and notified me for confirmation of the allowed personnel or whether to send the cavalry. All was handled in a very professional manner.

I rate my experience with Vivint excellent. There are times that we forget to disarm and they respond to the alarm in seconds. I feel safe with Vivint.

Satisfied with the service. Thank you.

Charged me for a service call, but didn't tell me about it in advance. When I called about it, I still had to pay it. It was equal to my monthly payment.

Overall pleased with their system. However I have requested signs for my yard on several occasions and still have not received them.

Response time very good.

I have called (3) three times about this matter, still have not received signs as of today 10/14/2014.

We are reasonably happy and satisfied with the system. We have had no trouble other than the normal range of running low on battery. We find there was no follow up on customer service. Since our installation we have been the ones to have to call you to see how this or that is going. Since the day we installed and a lot of neighbours also I might add we have not heard a word from Vivint verbally or a call. There RE MESSAGES WHEN BATTERIES ARE LOW AND THAT STUFF BUT SOMETIMES IT MIGHT BE NICE ONCE OR TWICE A YEAR TO HAVE A PERSONAL CALL TOO and check up on how all is going.

The technician was quick, friendly and efficient.

Very excellent service at a reasonable price. Our system requires no phone line except a cord for power and also has a battery back up in case of power failure and alerts you if such an outage does occur. My wife and I like the fact that you can arm and disarm by going online or using the mobile app for Apple and Android. We have had several times where we had accidentally set the alarm off and the response time was very quick. I would recommend Vivint to anyone looking at getting a home security system.

We are so pleased with the service we have been given from everyone connected with the equipment installation, security monitoring. We had a different system from a different company, it was a customer's nightmare. We would recommend this to anyone who is looking for a superior customer service company such as Vivint.

I think that Vivint is a reliable and responsible monitoring alarm company.

When a company does something right, often not much is said. When they do something that is wrong, everyone wants to talk about it and spread their concern. This comment is one to hopefully shed light of positivity based on my experiences with Vivint. I have been with Vivint through the time they assumed the customer base of APX. I have enjoyed the services provided from Vivint as I feel the value and the product are proportionally correct to the cost of the service. Anytime I needed support, repair, or service, Vivint has multiple channels to communicate with their clientele. Oddly, Twitter was the quickest way! The fact that they embrace modern tech shows you they are on the cutting edge of their industry. I leverage many of their services and expect to enhance them as I continue to be a client.

I was very pleased with the recent service we received from Jenry **. He was very pleasant and knowledgeable with his job. I would prefer him over anyone else anytime we need assistance.

The Vivint service we had on our Alarm system was very good. They tried very hard to get here to repair alarm system as soon as they could. They made effort to do it at our time not theirs. They had the alarm system fixed and also showed us some things on the alarm system we didn't know. Also they saw we didn't have the gas alarm and then explained to us how it works and he sold us on having him put it in. Thank You Vivint.

Things seem better now, have not had a problem in a while.

Thank you for your service.

I`m very happy with all aspects of the Vivint service. When ever I need something they are very good about getting it taken care of. Having the system makes me very much at ease when I`m at home or away.

I have enjoyed the service provided by Vivint for many year now. No real complaints. Service people are excellent. Cost of the service, I feel, is a little much. Other than that, I would still recommend Vivint to anyone.

I'm just glad my contract with Vivint is up. I've waited SO LONG for this day to come. 42 months, to be precise. This, when I was told my initial contract would be for 24 months. Their sales people love it when they show up and end up spending over an hour trying to get the system up & running/problems, etc. Then, when I HAVE to leave - in a hurry, tell me one thing about how long the contract is (24 months), but what it is, is TOTALLY different. So, MAKE SURE you READ your contract, folks!!! If they take forever getting your system going, tell them to come back. If they keep telling you, "Oh, it'll only be a few more minutes", beware!! Better yet, just avoid Vivint altogether would be my advice!! They're more expensive per month, for no more service than other providers. AVOID VIVINT!!!

I have been extremely satisfied with Vivint's service. The equipment has functioned without issues. The customer service representatives at Vivint have always responded quickly and professionally. They carefully explain what might be happening and give detailed instructions for using or resetting the functions of the control box. In particular, I just ordered a second remote access unit and I was able to learn how to set it up and how to remove the wall unit while painting.

I have received several emails over the past year concerning referrals. I referred my neighbor at ** to Vivint and have spoken to several customer representatives concerning this referral and have to date not received my $50. Please note that is not very good PR. No others complaints at this time. I have been with Vivint for four years.

The service is great, customer service is always friendly. I believe the price I pay is a little high for the service I am getting though. I can get the same type of service with my cable company or AT&T now for a much cheaper price. I wish Vivint would think about lowering the monthly price for us customer that already have their service.

We had to contact Vivint for a sensor problem. The rep was very courteous and handled problem to our satisfaction.

I have had different system from around and about but this one meets my every need. I can check my home while I'm gone, I can turn the lights on and off. I can turn my alarm on and off while I'm away from home. As I said the best system around.

Seems like the last few days I've called a couple of times. Sorry I'm just afraid to touch anything that might send the fire dept or the police. Every time I call you been very helpful.

Setting up Pan/Tilt camera - Camera was changed out when original would not see the Wifi. Technician was very efficient and knowledgeable.

Very good service, always.

Asked for 4 lighted signs, still haven't received them, that's been 4 weeks ago. :(

To wait for a week to get a security system fixed is absolutely ridiculous. Not happy to wait that long to get system fixed and I am still waiting as service rep is scheduled for tomorrow. All I have experienced so far is two reps telling me they cannot do anything for a week. Again... NOT HAPPY!

We've had nothing but positive experiences with Vivint.

My experience with Vivint has been fine. I've gotten used to all of the different circuits and everything else. The gentleman came in and put in a separate one for my air conditioner. The technicians were helpful and actually moved it from one place to another so that it would be safer for me. Overall, it was an excellent service with helpful employees.

I woke up on Sunday morning 10/12/2014, to notice that we were without service, And told that there is not staff on Sunday to repair my system. Totally unacceptable. I hope the burglars are off on Sunday as well!!

We had a different system that was not wireless and so we wanted to upgrade and we had talked about that and then lo and behold Vivint came to the door. I purchased the wireless Home Security. We like it very much. The one that installed the system was great. He he did a wonderful job on that and then we've had a couple of times where we got up in the morning and it was beeping so I called them and they walked me through what we needed to do to get the system back. It was like a low signal both times and then one other time we hit the wrong number when we came through the door and that set off the alarm and they were right there to ask if there was anything wrong or whatever and got that shut down real quick. We've always had real good service and when something happens, they've always been right there to check on everything so we appreciate that. I have recommended them.

Vivint has been very good. I'm living out in the country now and we don't have very many issues going on out here. But when I have left on vacation, the reps had been very good, very accommodating and told me what I had to do and how to setup an auxiliary password for the person who was gonna house-sit for us. I'm just pleased with them.

We were told Vivint had the best systems so got a quote and had the installer come in yesterday. I took the whole morning off work for him to set up the system. After a few hours when he was not completely done he put on the call to do the survey on him and about system, half the questions I couldn't answer honestly because he was standing there, the rest were questions about if he showed me the app or how to work it, I could answer because he hadn't even got to that past yet. He was in a rush to show me after how it works and told me it's better to use the manual.

A young man came and knocked on my door and started talking to me about Vivint. He was nice but he just didn't tell me that after I got it, it would go up that much. He didn't tell me that because I probably wouldn't have gotten it if that was the case. But I had called Vivint up and asked them about how come it kept going up like that and how it ended up being $48. They said it was because of the taxes. Vivint told me that they can probably match the price with ADT. I think it was like maybe $35. But if I can get $28 for a year I'm going to try that one too. I'm not angry, I can't be angry. Things like that happen.

My experience with Vivint was very pleasant. They were very professional. I couldn't be happier. They are very attentive. I had problems recently with the old alarm system itself, and they came and replaced it. If I have a problem, I call and they help me with whatever needs I have. I'm just very content. I'm pleased with their service. I recommend Vivint. I have two Vivint signs in my yard. I live on a corner so people can see the Vivint sign on either side as they come approaching and as they leave my home.

I already had an alarm service. When someone from Vivint came in our neighborhood I changed over to them. Thus far, I'm satisfied with it and everything has been fine. I haven't had any problems with it. I would recommend Vivint.

We have had internet service with the same contract since November 2010. In September, we were notified that our internet provider had sold to Vivint and we were assured that there would be no change to our service or our contract. On September 29, I noticed that our internet was running slow and we were not able to watch Hulu or Netflix. When I ran a speed test, I discovered that I was not getting the service that had been stable for a long time. When I contacted Vivint, I was informed that they had installed a throttle on all radios. In my military mind, this does, in fact, constitute a 'CHANGE' in service and violates what had been in place for almost 4 years. I feel that this is misleading and that customers should be notified of any and ALL changes to a service when a company takes over or buys out another service.

We started our service in Jan 2013, transferred it once and now need to transfer it again. I called and set up the appt to install it in the new house and no one came. My husband called to see what happened and someone cancelled our appt but they couldn't see who. Then I called back to get answers and reschedule, they said we had to wait 2 weeks for an appt and this time I was not able to make the appt since the bill was not in my name even though I set up the service and the first transfer.

Vivint is a good company, good service. I'm satisfied with it. If anything goes wrong, they call me immediately which is what they're supposed to do. They are polite and know what they're doing. I remember five or six years ago when they first installed the alarm system and thermostat, I was having problems with my outlet but everything is good. I recommend them all the time.

I had some equipment failure with our old security system and they wanted to charge me a whole lot of money to put in the same stuff for brand new customers for free so I said forget it and switched to Vivint. They're the cheapest now. Our experience with them has all been good. I would recommend Vivint.

Vivint works when I need it to work. I'm happy with them. Their sales reps and technicians were always professional. When I moved from one house to another, they seemed to know what they were doing. They turned on what I wanted, the coverage I was looking for. I've never had a problem with them. One time, the alarm went off one day when I was up in Oregon and they were able to work it out when I was 500 miles away. It's always been usually a positive experience.

On October 6th, I contacted Vivint to find out when my contract was up with them. I spoke to Alonzo, who told me that my contract would expire in October of 2015. I explained to him that I had been comparing prices, and found a company that was cheaper. I told him that if Vivint could not meet that price, I would be canceling my service when my contract expired. He told me he was going to transfer me to "customer loyalty", to have someone help me. I was then transferred to Hunter. I re-explained my situation to Hunter. He told me that I was in a contract with Vivint until October of 2016. He said he would see what he could do for me.

We purchased Vivint and waited longer than expected for the tech to install. It was late and he rushed through installing the system, putting a huge hole behind the main box. I commented but he said it would be covered. I don't feel that he explained the system very well, and when he called customer service, he asked me to tell them he had explained everything, and stated he would explain it when he walked through the system with me. So I did. Then he had to restart the system and it was after 9 pm. He said it would take two hours and to read the manual and call if we have questions. The restart only took 15 min!

We were looking for a home security system, so we gave Vivint a call. They made all the promises on the phone in order to get someone in our home. We scheduled a date, but ended up calling and rescheduling. The guys showed up anyhow even though we rescheduled. When I told them I rescheduled, they said they weren't informed and if I didn't mind they would like to proceed. I told them no firmly and they got the point.

I'm happy with Vivint. They're exemplary. The sales rep was knowledgeable and explained everything. He was great. At the time I purchased this security system my husband was driving a truck and he'd be gone as much as two to three weeks at a time and I'd be by myself. He doesn't do that anymore but still I like having it. If he's not here and I go out, I set it and feel safer. I haven't quite explained it all to my husband. He gets flustered. It went off the other day and he couldn't get it to quit. But he finally got it off and of course Vivint called but everything was fine.

I called Vivint on 8-24-14 as our locks on both of doors quit working. Luckily I had left a window ajar so was able to climb in the window to get into the house. They gave us some fixes for the locks but they did not work. We did everything they said. They stated they would have someone call us. No one called. Called again and nothing. Called again and finally asked to speak with a manager. She stated that they would okay overtime for someone to come and fix the problem. Well today it is October 6th and NO ONE has ever called or shown up. Meanwhile we cannot lock our home.

Somebody from Vivint came to the door and offered a home alarm system. I felt it's just about what I need and it felt good so I decided to have one installed to my house. I did have one issue where I called to upgrade and they said I will get it right away, but it was almost a month later. To me that was not "right away". I told them to forget about it and they said I did a verbal contract and was bound by it. In my opinion, if they weren't here yet, I should have been able to cancel but I couldn't. But as long as the service is good, I'll just deal with it. They've kept the price the same like they said they would and so far I'm satisfied with it.

The home where we used to live had a service that ultimately changed its name to Vivint. We were very happy with our previous Vivint service. It was called APX before and that is seven years ago. We had the Vivint Go system, which had a touchpad screen by our garage door and master bedroom, and everything worked fine. When we moved and purchased a new house, we thought we would stay with Vivint. .

The company reached out and resolved the issue graciously.

We got the home protection service from Vivint. Not the top of the line but it's the alarm system. They offered me a good deal and I'd been thinking about getting an alarm system at the time anyway. Prior to this we didn't have an alarm in the house. The equipment was free and we just had to pay a service every month. I am very satisfied with the system. There have been a couple times when I've had to call the sales rep about some service or I've had some kind of issue. They were very courteous and talked me through it. If they couldn't do it, then they'd send a representative out and they came right away. The system is a good system and works well. I am extremely pleased.