Vivint Reviews

Vivint Security reps have been going door to door in my neighborhood every day for a week. We have nicely declined the first 3 times, the last time (6pm on a Saturday!). I told the rep off because I'm sick of my doorbell going off. (A camera doorbell, guess the rep doesn't understand that I have system?!?) Not sure why this company thinks people will willingly talk to a stranger at the door about their home's security. I looked at the website and the sales line is not available on Saturday, yet their reps are aimlessly wandering around my street all day. I guess if they bother us again during the week I will try to contact one of the morons at their corporate office. Home security is a very competitive market, and these dumbos think they can get sales going door to door like it's the 1990's.

Fast and easy process. The rep was very professional, friendly and prompt. I wish the audio was a bit louder but I love the camera system and wanted one more. Lol my daughter made the alarm go off and they called within a few seconds.

Adrian was very professional, knowledgeable and efficient. Great customer service. Amazing tech, who arrived as scheduled and provided the very good service. The system is very easy to use and he explained every step of the installation to me. He helped me set up the app on my phone and am a very eased customer.

I was rather startled to see a message on my display telling me that I needed to do a SkyPanel reboot only 2 days after system installed. I followed the directions but then lost all WIFI connections. It wouldn't accept my password for WIFI at first and then finally accepted but wouldn't stay connected. I called the Chat line and found that the person on the chat was really not too helpful. They kept telling me that it was an easy fix. All I needed to do was cut a zip tie and they would walk me through the process. As I was not in the same room as my control panel, it was rather hard to do anything with having to run back and forth.

The system has been so far so good. We have no complaints! We will be recommending the product to friends and family. The installation was quick and easy and the representative was nice and informative of our options! Thank you again!

Installation was speedy but the installer did not caulk the hole he drilled even after saying he would. Also they did not clean up the drilling debris on the foyer floor. I’m disappointed because salesman said my remote fob from my old system would work with this one - doesn’t.

As a customer I am very pleased with the alarm system. This is one of the best alarm systems I have seen yet. Yes I will recommend the service to all my friends and family. It has protect us very well so far.

I was very pleased with the individual who had installed the system, very friendly, efficient and helpful! The individual who I kept in contact with and who sold me the system was quite the opposite. He was very pushy and conceited. When I had chosen to cancel with Vivint, he made it quite a hassle. What tipped me over the edge was him saying that "my cancellation will affect his position in the company and not allow him to be promoted to a higher position". I don't believe that's something that should ever be said to a client! When I had finally called in to cancel, the customer service representative was very understanding and made the process hassle free, just like the company promised it would be.

Throughout the explanation and installation process Aaron was professional, thorough and patient. I feel fortunate to have had Aaron as my guide through the process. My son was here and signed up also. His installation will take place next week. Being with me through the process enabled him to have a heads up for next week.

I changed from another company to try Vivint. The marketing representative, Michael, was fantastic. I am enjoying my service to date but there's just one downside. When I turn the system on as I am leaving my house, a message shows about my basement window being opened. The company has not tried to contact me to correct the issue. I find this to be a problem. Communication is the key. I am hoping this will change before my trial period ends.

First off they charged us double for installation fee. Finally had to call them to get a refund. The system isn’t worth a flip. It says the doors are left open all the time when they are clearly shut. The doorbell camera doesn’t detect movement half the time. We were really excited to try this system. But after we were told they were going to waive the installation fee but then charged our credit card and then told us after the fact. Just very disappointed in this company and system.

Brandon was amazing fast and efficient, he answered all my questions and the installation was quick. My WiFi wasn’t installed as yet but he made sure I understood how to connect the WiFi and left me with the service number just In case I forgot.

A guy from Vivint came to my house 10 years ago. They were the best security system and they have good quality cameras. Vivint also has good customer service. There were a couple of times that I needed them to come to the house to fix the system and they came quickly.

My husband and I have been wanting to get a home security system for a while, plus our carbon monoxide detector was failing. Moreover, a lady who worked with Vivint was walking around the neighborhood. Everything conveniently happened all at the same time. We've been with Vivint for two months and it has been amazing so far. We had gotten just the basic system, but we had the carbon monoxide detector attached, which has saved us from a carbon monoxide disaster. The installation went quite well, but still I'm having issues keeping my system connected to my Wi-Fi.

Vivint had some of the glass break sensor, fire alarm, and video cameras that were included in the package that we didn't have with ADT, so we changed. The package had more for the money than ADT. The system of Vivint also had less wire and their rep was very convincing. The customer service is also better and the representatives from Vivint were great. The installation was also fast because there was stuff from ADT that were existing and they used it. I'm an electrician and I helped out a little too.

I already had a security system which I was not using. Then, someone from Vivint came to my door and I told them what I got. He convinced me to take it, but after I put Vivint system in, it turned out I could not get out of the other contract and I had to pay for another year and a half on the other one, so I paid for two. I’ve had the Vivint system now for several years, but we were never instructed on how to use it. I had robbers in the area, so I had them come out. A very nice guy came, explained to us how the key fobs work on our system, and showed me the panel. We were very pleased with him. His supervisor also stopped in to check on him and the young man had just finished. As soon as he went, it turned out the system had worn out. So, they had to replace the system and the panel.

BREACH OF CONTRACT. I was not informed I had to have internet in my HOME to view who was at my doorbell and view clips from the app. I was not informed I had to pay 25.00 fee to the city for having a security system when other companies do not charge that. Their bank they work with citizens was charging a whole other credit card that should of been updated a month ago after speaking with a rep and giving all the info then... Then you cannot get out till the 1,400 bill is paid in full. I was told they will continue to take out their 54.00 till citizens is paid off which is **, and unprofessional. The goal here should be to keep customers happy and stop employees from being dishonest to your customers. Misleading... breach of contract. The mess the installers did to my wall :O after moving the screen to another wall. OMG DONT DO IT!!!

By far the best installation I've ever had! The technician was knowledge and extremely careful to not damage anything in the house. Was great at solving issues that arose. Took his time to make sure everything was connected and that the angle of the cameras was to my liking.

Vivint offers the best of smart home innovation with high security. This is our 2nd home and our 2nd Vivint system. We liked it so much at our first house we knew we wanted it again as soon as we moved into our new house.

Vivint home security purchased and installed. Both representative and installer were professional, friendly and knowledgeable. I would recommend James and Boston highly. Both personnel explained the product and took their time with the explanations and installation. GREAT! EXCEPTIONAL! WONDERFUL and THANKFUL.

Absolutely the best in professionalism and service of the product. Highly recommended for continued service. I would advise every person I know to get this service. Provider and install personnel were exceptional in all facets of service. Vivint should be well pleased with both individuals for further jobs.

Our salesman, Chris was extremely knowledgeable, professional and polite. He took the time to explain how everything worked and answered all of our questions. We did not feel pressured to receive the service, nor did we feel we were being scammed. I highly recommend Vivint to anyone who is looking for a smart home security!

I found these people very good, professional, courteous and handled any questions and a small issue by sending someone right out to fix a problem immediately. I have found them easy to get ahold of and returned my call in very short time.

Great service and customer service. Answered all concerns. Took their time to install properly. Explained all apps to my husband and myself. Made sure everything was working as it should be. Alex even came back to make sure we were satisfied with all our equipment.

Poor customer service after installation. I have sent Ben ** an email, left a voice message and also sent email to Vivint regarding withdrawals Vivint have taken from my chequing account and have still not received certificate Ben ** said we would get to give our insurance company.

Vivint has a great alarm system. I like the doorbell camera and the system panel. Easy to use. Contacted customer service. Very nice people. Very helpful. Took a lot of to answer my many questions. Nick ** knocked on my door and show me a better product than what I had.

Had the service in Washington, switched to TX and while switching we were told to bring the panel. We called to establish system at our new residence and was told that the panel could be used. Explain to me why I am paying $600 for a new system. Installation guy did not leave cancellation forms either. You may call me at my number listed.

Vivint has really good techs who know their stuff. They used their own ladders when they did the installation and everything was fine. I got an alarm system, two outside cameras, mobile access to open the garage doors and the door locks. Some of the monitors that were installed were old and when we had some issues, the techs came and replaced them with Vivint's more updated technology. We also had our cameras turned off and we were told that we would be credited, but that didn’t happen. And all of a sudden, our cameras work again. Other than that, our overall experience with them has been very easy.

My service with Vivint has been average so far. If I had any issues, it was a long call and waiting to get it fixed, so I typically didn’t call them unless I absolutely had to. I recently moved in April and the guy didn’t show up for the first appointment to remove the system. I had to take more time off work and he came. Then I had to go a week without the system and have somebody else reinstall it.

We like to feel secure. So we wanted full security for our house. We not only researched online, but we also talked to other people that had Vivint, and to our friends that also had other security systems too, and Vivint seemed to be the best fit for us. We really like the outdoor cameras and the window and door sensors on our security system. We could arm and disarm the house with our smartphone and track what was going on inside and outside the house throughout the day. Also, the Vivint reps were fantastic, very helpful and informative. Vivint had great service and we never had any problems. I already recommended Vivint to a neighbor.

We ordered the doorbell camera, window sensors, automatic locks and interior motion sensor. Everything works great and is easy to use. Our installers were great to answer questions and worked efficiently until the system was installed. We love the doorbell camera and the online app.

Monitor Doesn’t show up great picture especially at night but the phone cameras Great. That’s the only thing I have. Everything else seems perfect And figure way to get that monitor clear it up Or go to a better monitor. It would be perfect. The doorbell cameras is great. I can talk to somebody before open the door. I would recommend it to all my friends if they need a voice system.

The installation process was great and technicians did a professional job when installing our security system. They were very knowledgeable and answer any question we had. Also, I accidentally triggered the alarm when I opened our front door and got a call from Vivint within a minute.

I am a Vivint customer since March 2018. About one month ago I started getting contract information and email for a Vivint customer named Raphael **. I contacted Vivint via email and even tried Twitter to complain about this. I got no reply from my emails, but did get messages from Vivint on Twitter ensuring me that my email address has been removed from Raphael **'s account. I still get emails at least once a week addressed to this other customer. I contacted Vivint on Twitter again, and they told me to treat Vivint email as spam and ignore their emails.

My Name is Brian **, and my story is a sad one. I was told how great your service was and my expectations were high, but after being on your service for 3 weeks now, my experience has been terrible. During my install, 1 out of the 3 smart lock wasn't working and the tech didn't have another, and said we would need to reschedule another time to install it. I scheduled that appointment between 12-4 and the next guy was a no show. I called and told customer service and they told me the scheduling department would call me. They never did, they just scheduled me for a 4-8 without my consent, even though I told them I needed a 12-4. They also chose a day I couldn't even be available. I called them and told them no, that would not work I needed a 12-4.

A salesperson from Vivint came to my door and offered everything we needed in a security system, so we went with them. The sales people were knowledgeable and satisfied all our needs. We have the automatic locks, smoke detector, carbon monoxide sump, doorbell camera, and window sensors in our service package. The quality of the equipment is great and the reps have been awesome. Overall, our experience with Vivint has been very positive. I'd tell people looking for an alarm company to go to Vivint first.

Bill was amazing, friendly, funny and very knowledgeable. He explained everything to us and didn’t leave until we were satisfied. He took his time and made sure the job was done right. I will definitely recommend Vivint to my friends and family. Request Bill as a technician.

I had another alarm system that was bought out by Vivint. I'm satisfied with the features included in the service package that I have. Given my circumstances, there are a lot of options for me like door closings and automatic locks, but I don’t have the services to be able to support that, so I just use the system for home security and I'm happy. Sometimes, I set the alarm up at night, then I opened the door and left in the morning, and I forgot to turn the alarm off. I had one phone call from them and they were fine once I gave them the password. But I never got a police response.

I have several cameras, two thermostats, and the ability to look at everything through the app in the package I got from Vivint. The cameras have been nothing but trouble ever since they were installed. Furthermore, they're constantly offline and really slow to load even though I have excellent internet service. By the time you even look at the doorbell, people were already gone. Their team was mostly helpful over the phone but I was not willing to pay somebody to come out because it never worked right. I do not recommend Vivint because the cameras were not working.

Vivint works great for me and my satisfaction with their service has been pretty good so far. I pay less and I get more with their home security system. I got two cameras from them, compared to only one from my previous security service provider. The representatives have wanted to help me to the maximum and the installation was done very quickly. The system has worked well and Vivint is better than most of the other security service providers.

Vivint is a company make you feel secure. I feel more safe in my house. The worker was so good. Thank you for making me feel safe in my house. You can look inside your house, around your house and you can see who at your door, on your phone. I never had that experience before so I give them all 5.

This program is awesome, best choice I have made so far, however, the only issue that I wish would change is the 30 second record time incidents. I wish I had the option to continuous record. If someone is robbing you but moving very fast. It would only record a total of 30 seconds.

Salesmen was awesome and great but I am still having issues with system since it was installed and reconsidering canceling. Garage door cannot be opened, I can’t control thermostat, I can’t see what’s happening at garage with app, and at times Wifi is completely disconnected from system, making it unusable.

I had been with ADT for over 10 + years. When I purchase a new home. Your sale person explained the service and product so well, I took a chance to switch. I'm VERY HAPPY for the product, equipment, customer service.

Service was quick and thorough. Everything went well, only a minor hang up with getting signed into the phone app. Only have one issue at this point. My doorbell no longer rings inside the house. I have not submitted a request to have that looked at yet. I just found that this morning.

When the Vivint installer was at my house installing my “wireless” products for a 10 day “free trial”, he cut the wires to my active alarm panel, removed it from the wall and proceeded to the basement to cut more wires downstairs. My alarm was immediately disabled and rendered useless. I called the next day to have the Vivint equipment removed because of my horrible experience and, shocker, the installation tech had no idea how to repair my original, perfectly working, alarm system back to normal. He just took the Vivint equipment and left. I called my rep Joe and talked to him and his manager and it’s been over a week with no resolution. I will tell everyone I know to steer clear of Vivint. I’ve called and texted Joe this week, still no answer??? If I could give zero stars, I would.

When we were looking at houses, some had Vivint on them, so we looked more into it. Their reps have been very professional when we dealt with them. Then their installers came out and put the system in. We've been with them for a month and a half and everything is good so far. We had a little trouble with the Vivint thermometer, but it has gotten better now and they have finally gotten all those bugs worked out. But lately, my app is not working from my camera on my doorbell. Other than that, I'm very happy with Vivint and I would tell a friend of mine that they need to get them.

The Vivint sales representative who came to the door was very experienced. He did a good job at selling me the system and showing me how good it was. And when the system was installed, the young people who came in to do it were quick and efficient. However, they didn't stay long enough to test and refine the thing. The door locks would jamb and bind, for example, and so I had to get my tools out myself and unjamb them and bind them so they’d move freely back and forth.

My service package includes a doorbell, a camera in the doorbell, the door that opens by pressing a button and a sensor upstairs. I love the features but the quality of the equipment is very poor. We’ve had some issues with the motion detector sensor. It was out for a while and Vivint has sent me one, which I would have to install. I have also been very disappointed with the doorbell and this is the third one. It wasn’t working the last two times and they came to change it. I shouldn’t have all those troubles with the camera either.

I like the camera for the front door and also the visibility. But when we moved, we realized we had to pay a $300 transfer fee. So, that floored us back and forth a little. But otherwise, as long as I don't have to use it, that's great. I'm very satisfied with Vivint's service.

The security system I like just fine. Love the doorbell camera and it is very easy to use. That said, it came with the Nest thermostat and I am not too fond of it. It is supposed to learn my habits, and so far isn't doing well at that. And the Vivint App is awful. It gives me incorrect info a lot (says that I am away when I am home, for example) and also seems to change the temperature randomly. And so far Vivint customer service has been no help at all when I have called with questions specific to the App. I really think that the reps could use more training.

Very friendly and supportive staff. They explain the entire operation, features and security system in detail. The plan is very economical with no term contract. The security system is itself very easy to use and the Vivint app is very helpful in monitoring the house remotely.

I would recommend your company. The representative and technician were awesome and I could not ask for better work. Good salesman and good work. My neighbor were happy with the friendly atmosphere from your guys. I'm already enjoying the safety in my home.

Install was on time, professional & will recommend friends & family. After not having security service for 8 yrs, I choose this company. I would highly encouraged more people to join. The price was reasonable & fair as well. I will make sure to inform all my associated as well to use this service.

Been thinking about getting security for a couple years now, and with the arrival of our first child pulling the trigger on a security system was a no brainier. Couldn't be happier with our Vivint system to this point. Great features and easy to use.

I generally take great pride in my ability to pick the best product/company/service/etc to meet my needs, as I am more dependent on research rather than sales pressure or commercial lure. This has been a major disappointment and exceptionally frustrating, to put it mildly. It is rare for me to complain, even rarer for me to rebuke- yet I’ve now found myself actively deterring neighbors from taking the same Vivint path. Consider the following:

Our salesperson was courteous and the system was installed immediately by what appeared to be highly qualified personnel. We have had no need to contact support due to any issues with the system after installation (unlike a previous system we had installed). The system works very well and I'm confident support will be available quickly if I have any issues. My only "complaint" is the salesperson is working far later into the evening than is appropriate - or safe. That should stop.

Very efficient and professional employees. I am already enjoying my carefree system and feel very secure. There are some of the features that have not been installed yet, such as keypad for front door and garage because they are on back order.

We asked for front door lock system and garage door opener. That’s what we wanted most out of everything and was told, "No problem. We could have it done." Installation came out and said he couldn’t do the front door lock. Then when came time for the garage he said he couldn’t figure it out and said ours wasn’t compatible.

Installer Chris, last name I can't recall was very professional. After install he provided an extremely detailed review of all the functions of our new Vivint security system!! He installed on a Sunday of which he sacrificed be late for a family affair.

I have been very displeased with your service. From the rude tech (Christopher) to the system not working properly. My sensors have not been communicating with my system since last week and I have yet to get someone out to address this issue. We tried troubleshooting over the phone, but that did not work. Is this how new customers are treated? Had I known that you all would not be able to get techs out timely, I would have stayed with my old system that was working properly and any time I had an issue, I had a tech within 24 hours come out.

Horrible in every way. 200 characters is not near enough to tell you everything wrong. Salesman lied. Tech kept my kids up till midnight. Hold time is 20 minutes everytime I call. You now want to bill me for equipment never installed.

Vivint has the latest and greatest things more than another company I know. There's a camera on the doorbell and it'll go to the cellphone and I can see it that way, communication wise. However, I still got an issue with the doorbell camera and it needs to be reset to the main panel. I've tried all the other steps and that's the last one to go on before I call them up for help. Other than that, it has been good and the reps were okay. I have been with Vivint since June and they are a good company. You ought to check them out.

We have Vivint's sensors, thermostat, door locks, doorbell camera, dual camera and outdoor camera. Our system was self-served as we're agents for Primerica. Calling in and talking to someone at VIvint is better now that there's a dedicated personnel for Primerica clients. We had difficulty in identifying a problem as far as the thermostat and we had to have three calls out for that, but it was eventually figured out.

We've had Vivint's security system for six years now and their services have been good so far. But the sound that the system makes is scary and wakes me up at night, and I don't like it. We've upgraded our service package to a slightly different system with a new color and the installation of the upgraded system went well. I'm sure we would recommend Vivint to others.

The Vivint people were in the area doing some work and they stopped by, and I hooked up with them. The sales reps were professional and it was really nice dealing with them. I got a new, updated service package because my previous one went kaput. But there are always problems with the new system and I need to call them. It is not as smooth as the old system which worked better. Sometimes, the alarm goes off for no reason, even if the doors are closed. Also, sometimes when I close the door, the system doesn't say that the door is closed.

The installers were professional, efficient and helpful in the setup and explanations. They provided recommendations on placement to meet the needs of our family and home. We are looking forward to the services provided and are confident we will be satisfied with all that is offered.

Doorbell does not work. Doorbell panel freezes all the time. Back camera never worked. Waiting on someone to come fix. Was told to get highest internet available and I did but still doesnt work. Camera in front works if you pull it up on phone but doorbell doesn't ring and panel stays frozen and if you reset it immediately freezes again.

Eric was helpful, professional, and polite when activating and explaining the services. The equipment was already here from the previous home owner. I look forward to using the service to keep my home safe in the coming months and years.

Sales guy: pushy, door to door is aggressive, but good at his job. Install guy: terrible, had to install part of the system with my own tools as he watched, components not all functioning properly. Installed locks backwards. We felt less safe than we had before. Phone / chat support tree: designed to trap than help. Would reach some departments that would just keep pushing me on to the next. Overall more headaches than benefits.

I have had the Vivint Smart Home system for only a few weeks, however, I am very disappointed with the motion detection feature of the doorbell camera. When someone steps onto the porch, it detects their presence only occasionally. I was told by the technician the problem was in the firmware and there was no estimated time for a fix to be implemented.

I am very happy with my new Vivint alarm system. I love the door lock option. The installer, Brandon did an exceptional job. He showed up at my home exactly when he said he would and he showed me how to operate the system. Now I feel safe and secure.

The salesperson was a very nice but it was way too late to install the system and he explained that he could not have installed the next day which would have been today to get proper credit. Unless the client really is available for that late of an install I would highly suggest that train yourselves men to not inconvenience a client quite that much. Sunday evenings should be off limits in my opinion. Other than that... I think I will be very happy with my system.

Alarm system was installed and works great. The dog sensor has worked great too. The installer was very knowledgeable and explained the system thoroughly. System is easy to operate and I am able to modify the volume which is great.

Both Jordan ** (sales person) and Matthew - last name cannot remember (installation) were very respectful and courteous of my home and my time. Matthew was not originally the installer assigned to me that morning but the other person's car broke down so he came instead. He called to explain this and he let me know he was running a little late. When he was here with my home full of children and dogs he was never rude to anyone of them. I cannot say enough great things about Jordan and Matthew. They represented your company with "superb excellence".

When my family bought our first house we knew we wanted a security system, but did not think we could afford one. Then we were told about Vivint and we made the choice to try it out. The first day having it we discovered that our babysitter that we trusted completely was neglecting our children while we were away. Without this system I would have never known. The guy who sold us the system has been amazing too. He always responds quickly if we have any issues and sends someone out that day to fix it. I recommend this to everyone! Especially if you have children.

The agent (Mr Afan **), was really great, explain everything and very helpful. Great work! For the system, hardware installation, based on experience - need to improve for safety and lessen the risk of accidental disconnection (e.g. wires connections like spaghetti all over my panel). I request to fix it, and gave me a schedule visit of technician, so we'll see.

I needed an alarm system for my security. My mother then referred me to Vivint. I got the doorbell with the monitor, as well as glass breaks and the alarm. The sales rep was very good, personable, knowledgeable and she cut right to the chase. The installers were bright, too. They cleaned up after to the point I wanted to hang to clean my house. The service is good, and I am very satisfied.

I ordered an alarm system that included a camera for my backyard. One of the main places someone enters into someone's home is through the back door, so why did my camera not work from the time it was installed and the entire time I was on vacation. I was told that it would be fixed the very first time it didn't work, but that never happened. I asked for the garage door opener, but it didn't work either. I'm not going to pay for an alarm system this expensive that doesn't work. Simple and plain as that.

Our service contact Hector was fast and knowledgeable. We got our account set up and installation done all within a few days. Installation completed by Matt. He was super professional, fast and easy to work with. He also took the time to make sure the installation was completed without affecting the look of our newly remodeled home. The equipment is very user friendly and easy to use.

Several months ago, a Vivint sales rep came and it was my birthday at that time. I had a dinner to go to so I told him I was late and I didn’t have time for the sales pitch right then. Instead of considering that, all he wanted to do was make a sale. He was very pushy. So, I signed a contract to get the service to get him out of my house. And right after he left, I called and canceled. But the second time a Vivint sales rep knocked on my door, I've had very good interactions with him. He was very personable. He asked if I had the time then, I said yes, and we were good. Then the installer was wonderful. She not only installed the system but she made sure everything works. She also made sure that I didn’t have any questions.

I've been with Vivint for a while now and I'm pleased with them. I got everything I need in my service package and overall, their team has been good.

It was a great experience. We loved Nicolette - she was fast and excellent and thoroughly explained everything in great detail. Thank you so much for the incredible service we received. We look forward to a long relationship with Vivint.

A Vivint representative came to our door and was able to upgrade our home security system to be exactly what we wanted at the same cost we were already paying another security company. The representative listened to my concerns and was able to address them and make me feel confident with my purchase. We have had it for about a month now, and it has been exactly what we hoped for - now I can rest easy knowing our home is secure!

We are experiencing problems with the door camera. Doorbell cameras does not connect with panel. It's always takes a long time to reconnect and in my phone it appears to be offline. Also it has a big delay, it just stops working. Not really satisfied. I'm paying for a equipment that does not work.

I'm sad to say, that this system and customer service has been less than satisfying. First, the salesperson, Keb, hasn't changed my name from Vick to Vic, which he said he would do immediately. Still waiting. Additionally, I called to query him on some questions that my wife and I had, left voice messages and still haven't received a return call. As for the system, the doorbell camera worked for a week then it lost power. It was said that my doorbell transformer was bad. Our house is only 1 1/2 years old, really? They put a dedicated line for the camera to work, now we have a line at our front door. I know we agreed, however, we felt backed into the corner.

Would like to see a program that would allow you to see all your cameras at one time on your devices instead of looking at one at a time! Otherwise, the system is great and we enjoy the feeling of being safe in your home.

Best installer we have ever had. Cole was courteous, efficient, respectful and knew exactly what he was doing. Very impressive. He got the job done. Explained everything and was very personable. If every worker we have in our house was as good as him, we’d be very happy. Very good.

They were very professional and knowledgeable the entire time. They both answered any questions we had and performed their duties in a clean and timely fashion. They did a truly great job and I would and have recommended them to family and friends.

I had the basic Vivint home security system for years at my old home (single story, 2100 sqft). 1 indoor camera and alarm system. I was a first time homeowner and first time dealing with an alarm company. The panel would go "offline" quite a bit but over a few years, the home alarm went off maybe 3 times and the company was responsive. Customer service was not knowledgeable on how to fix the "offline" issue. They blamed the internet service but the internet was at full capacity.

The Vivint rep came to my door and explained that their system was easy to use, and we switched from ADT. It's a better system and we use it at night now, which we weren’t doing before. The installers were fast and efficient. Though I would not mind to have a camera on my doorbell, we're satisfied.

There was damage to my wall during installation. I was told by the second tech they arm out (because the first tech could not install it) that he would note the damages that the first tech cause and someone would get back to me and it's been a few months. I figured I would've heard something by now. Also since the installation we just notice the back doors doorbell doesn't work and I looked in the box for the doorbell and they twisted wires together during installation. Dont know what they did but the back doorbell doesn't work now.

I love my security system. It works great and I feel so secure. The support I received getting to know the system was great. The app for my phone is easy to use. The wall unit is also very easy to use and I am truly pleased with the system.

I customized my Vivint package and the service has been good so far. The one guy that showed up was fantastic. He did all the windows and doors on the first floor, the motion sensors and the outdoor cameras. He cleaned up after himself and made sure everything was programmed and adjusted right before he left.

A door-to-door Vivint salesman sounded good and got me to agree. He was knowledgeable and very pushy, but I was upset that the installation guy came immediately after the salesman left and was at my house until 12 midnight installing the system. One of the stipulations on the sale was that we had to be acceptable and giving to the installation. I didn’t realize it was gonna happen that night until after I signed the paperwork. Other than that, the installation was okay.

Vivint told me they had some good features and I figured I would try them out. The installation team was good, fast and experienced. I got cameras and motion sensors with my service package. But there have been ups and downs. The services were connected and disconnected, offline and online. But other than that, everything has been good. It's a good system and the representatives were all helpful. They were always answering my questions. They couldn't resolve all the problems but they were good.

To make it quick after he gave his sales pitch which was unnecessary the alarm sells itself we specifically asked him to give us overnight To think about it. And I know that when you got a fish dangling on the hook you don’t let it fester overnight but he did not respect our wishes. I went into a panic mode and get extremely frustrated and even then they didn’t back off. Please understand they were being Disrespect other than being at our house at 10:30 at night they weren’t rude very polite just extremely pushy. You’re selling alarms not I can’t even think of anything that requires that much effort. I’m 85 years old. I was unable to eat dinner. Other than that I love my unit. It is really easy to operate.

Was so happy to get what I needed without asking. Able to see what is and has happened around the house. Was not able to do this with the old ADT system. The system looks great and now I can see everything in color and in real time. The boys put the system through a test by opening a bedroom window and set off a message to let us know.

We were undecided about which company to select for a Home Security System. We chose Vivint because it met our needs with straightforward and effective solutions. And, all of our neighbors who have subsequently installed the system are pleased as well. Our salesperson, Jon **, has been outstanding from installation and troubleshooting. We had some minor issues with connectivity, which Jon personally addressed and followed through diligently with his tech team to assure that our system had been optimized. I can't say enough about the level of responsiveness and support that we've experienced with this company and hope that going forward they maintain their excellent focus on customer service. The system has been up and running now for over a month and we are extremely pleased with the features and ease of use.

Travis, the rep who sold the system to me, was very patient with me and didn't go into a hard sell mode. He explained everything from the needed hardware to protect our home through the payment process. And the technician that installed the system was very thorough. He walked my wife and I through how to use the system.

Salesman rang our doorbell, talked a bit highlighting some things I have been wanting for a while. Took over our current security system products and added some smart home products. We've already been enjoying the upgrades. Good service, fair prices. Can't help but think the system has upgraded not only our security but our home in general as well.

Installation went most very good. Very nice, courteous installer who was willing and patient in helping two "smartphone challenged" people get things set up on their phone. Did have one issue with wires being cut in the wall but Vivint already reached out to pay for repair. My one negative issue is that the cameras are not keeping history and it cannot be corrected until I am back up at my vacation home the end of Aug. My main reason for the installation was not needing an alarm system but being able to see who may be using my house or hot tub without my knowledge.

Vivint came to me. I didn't go to Vivint. A sales representative came to my door about 7pm couple weeks ago. Made his pitch and his main sales point was the Nest thermostats. 45 minutes later I agreed to full package of Nest, ring doorbell video, security cameras, etc. Then he says he has techs coming over to get it installed tonight. Being it's after 8pm at that point. 11:30pm I told them they needed to come back and finish due to I get up at 4 am for work. They said, "No problem. We will be here tomorrow Friday evening." Tech left and then I saw the mass amounts of insulation in my closet, wake up next morning, let my dogs out, let 'em in and realized the techs left a huge box of wire outside and my dogs destroyed it, my yard a complete mess.

Installer ** Dallas ** was quick and very professional. He was very experienced and was able to install the main unit where the first installer said it was impossible. The job was very clean and he didn't leave a mess.

When I bought my house, there was a concierge service and Vivint was recommended through them. The system is easy to operate from my cellphone. I have the occasional accidental alarm where they talk to me remotely and they respond instantly.

We have had nothing but a great experience with Vivint. I feel safe and secure and my kids love checking out the video to see whose at the door. Any questions we initially had about the system were answered quickly and respectfully.

My husband and I had been thinking about a security system for a while and Vivint's system seemed like a good deal. The sales representative that we spoke with was great. He explained everything and he was patient. We had questions to ask and he seemed to be knowledgeable about the equipment. Likewise, the installer was good and very knowledgeable about the product. The little monitor that goes up on the wall and the little box were included in the package that we purchased. They threw in a monitor for the front door and we also have a monitor on our sliding glass door in the back and on the door going out to the garage. The basic package is the cheapest one, but it gets pretty expensive when you start adding all the different features.

I got a basic security system from Vivint and their equipment was up-to-date and reliable. However, I got annoyed with their sales department when I initially called them. I was just gathering information at that point and I didn’t even know anything about the equipment including how many cameras I might want but they immediately inundated with calls and emails to schedule an installation. Then when I had a problem and I tried to call and email them, they didn't return my emails. I called them one time and I was put on hold for 27 minutes so I hung up. Other than that, their installation guy was excellent and he answered my questions in a logical manner. He was very knowledgeable about the system, the installation and what he was doing. And so far, I’ve been very pleased with my services with Vivint.

The only problem I had is that they came at 11:30 at night. They got delayed. I understand that but they didn’t leave until 1:30 am. Otherwise, they did good work. Installers were very courteous. They were working very hard.

Our installer “Tae” was polite & professional. Did the job quick and clean, and trained us well on our new system! He should be involved in training others for Vivint. Awesome job. As a Primerica rep, experiencing this process personally was important to me so I can relate it to my clients and Vivint referrals.

I am very pleased with handling of my account with Vivint. The immediate response and the urgency of my current situation was phenomenal. I couldn’t be happier with the customer service and installation process. Mr. Ryan ** account manager and the installation consultant Michael ** absolutely did the best job. These two men have given me peace of mind in knowing that if it wasn’t for them I still wouldn’t be able to sleep at night in worry of what was next. Keep this men employed with your company. Asset of this magnitude speak volumes for your company. Awesome job, And thank you again.

I haven’t had the system very long. The install was pretty fast and the installer was nice. I switched over to Vivint from ADT because the quality of the camera footage was better. My doorbell camera only picks people up half the time. I’ve stood in front of it and waved and it still didn’t pick anything up. That’s my biggest issue. I also had the overhead garage door sensor installed but I wanted the sensor deactivated so I can open the garage when the system is armed. That sensor however never gets deactivated. The installer deactivated the sensor but the alarm still goes off. I went back into the system and turned it off yet the alarm still goes off. I don’t understand. People for Vivint were great and system is just ok. For as much money as it costs I’d prefer to not have and issues with it.

The salesman was very respectful and kind. He explained all of our choices to us with a lot of patience. He was also very flexible with our requests for the timing of installation. We are very satisfied and now have a peaceful mind knowing our home is safe.

Have had Vivint system for 5 years now. Issues encountered have been: 1. The camera seem to either disconnect from the router, unable to view, or have to reset the whole system for the camera to reconnect. Typically takes 30 min to over an hour to reboot or re-add back camera. 2. Door sensors batteries are difficult to remove and I have accidentally broken one before. Vivint needs to update their sensors, using a butter knife per customer support shouldn't be a requirement in removing batteries of the sensors. Seems outdated. 3. Customer support to come out is pricey. It should be free after spending over an hour with customer support in troubleshooting. 4. Lamp Module has never worked ever since we received it and customer support said they would order it. Five years later, still no lamp Module.

The house already had Vivint. The package I got had a lot of the security system, the temperature reading, and I had two where you can turn off your lamp by remote control. Pretty much, I just stuck with whatever system that was on there. The service has been fantastic. A rep came out because I had to speak with them and I had to change some things. He changed my locks and he was very helpful. I enjoy the system, the perks of being able to check on my property and to be able to get the lock on my door. I recommend Vivint to others.

Vivint is our third company over 27 years and I like them. I really like the advanced technology that they have. We can turn lights in the house off and on through the phone. We can also unlock and lock the doors through the phone. We also have the ability to give people a code to come in and out. We did that on the door so that we don’t have to hand out keys. So if we're gonna have some workmen do some things in the house, we can just give them a code, put in a temporary code for them, use it for the few days they're here and then take the code out. It's not like giving them a physical key that they can copy. I like that.

There was a salesperson from Vivint going around house to house but I already had the Vivint solar system. The guy had some good skills and he sold me the door alarm. And on the day that he showed up, they did the installation and it was quick. But I didn’t like that they used majority of my existing hardware and stuff. If I had to do it over again, I probably wouldn’t have done it because the overall cost of the installation and stuff that they put in and charged me was a lot of money. When I did AT&T, it cost me $49.99 and I got everything. This one cost me $2,000 and I’m still paying on that one even though there was no contract. The alarm system is cool and it looks good but so did AT&T. I really wanted the door camera but in hindsight, I could've gotten that with AT&T. Still, Vivint has a solid system and it works fine. I had some issues off and on for a while but those issues have been resolved.

Someone from Vivint came to me at my old house and said I was qualified and probably I should get solar. So, I had the solar panels installed and I was good with that. Somebody then came back and told me about Vivint's home security system. I told them it was not worth to be getting the system because we purchased a new house and we were in the process of selling the old house. They said moving the service should not be a problem and it would not cost me. When I had to call them to have them move it, they were trying to charge me and I told them that I was told I would not be getting charged for that. I argued with them and they finally said they would not charge me, but if I move any time after that, I will have to pay.

This is a terrific system. It is high-quality and easy to use and highly customizable to your particular situation. The telephone support people were outstanding and the installers were great!?? I would definitely recommend this to anyone who needs a quality alarm system for home or business.

Tech did a great job, he explained everything and he was really kind. I will recommend his services to another friends. The tech arrived on time and finished the job on right time and he also give us an excellent suggestions for our alarm system. We are highly satisfied with the services.

The service is impeccable, the sales rep and tech reps were very professional. We feel very secure in our home. I appreciate the ease of use and am amazed at all of the latest technological applications available with Vivint. I would recommend Vivint to everyone interested in home security.

Smart home door camera install. He was fast, accurate and explained everything. I'm completely satisfied and would recommend giving to anyone with confidence. The billing process got complicated, but that did not have anything to do with install. I'm glad my home is secure and that I can ensure that from anywhere via the app.

Very disappointed in follow up service because nothing is being resolved. Also do not like the unlighted door keypad, tech is not working in our house, don't like that alarm does not sound when entering without disarming, and sick of the sound the panel makes when things are not working which is everyday. I called the 800 # and was disconnected after a long wait, asked my rep to have someone call me and 4 days later no one has.

First I want to point out that the technician, Bruno **, was so knowledgeable, professional, and courteous. He worked hard and cleaned up after himself. He also explained the system to me. The system is easy to use and gives us peace of mind. Thank you.

I was not satisfied with the service. The installation was never complete. And when I went to cancel, the customer service rep accused me of stealing a thermostat which was what was never installed because they were out at the time. When they came in to remove the products they left big holes in the walls, and destroyed the locks when they put them back on.

Sales rep Brandon walked up to my home and offered me a great deal. Installation was easy going and the service is running good. We really enjoy the vast capabilities of product. My family and I are very happy with Vivint services.

Setup was straightforward and easy. Manny the tech was great! The sales rep was fantastic as well. Thanks Vivint! I would recommend the service to anyone who asked about having a home security system. I was able to get an affordable system with all the bells and whistles.

The gentleman that installed our system was very courteous, professional. He did a great job in all aspects of the job. He explained the way to use the system in great detail where we were able use the system with no problem.

There has been a lot of break-ins nearby. My neighbors have Vivint and I've had it too for a couple of months now. The sales representatives were good, friendly, and helpful. The installation went perfect and I also got the mobile apps. Vivint has been good.

I was told this system would be "all that, and more"... I switched from ADT $49.00 to Vivint $59.00 a month. My alarm system was monitored by ADT right in my city and Vivint is monitored very far away, possibly in another country. My old system was hooked up to my fire and Co detectors as well as my flood detector. This Vivint system is not now. Really not happy how I'm paying more for less and I wasn't even on a contract with ADT and now I am with Vivint for 5 years!. I paid for a motion detection, smart drive, and a Google home mini which did not get installed.

My friend was so satisfied with Vivint and told me about them, so I went with them as well. I have two outside cameras and a doorbell camera in the service package I purchased from them which they customized for me. The sales reps that I worked with were fantastic. They were very friendly, outgoing and understanding. They knew their job, what they were doing, and what I needed. They checked things without my having to ask them and they knew what the problem was and corrected it before I did. They customized a couple of things that I wasn’t sure of and wasn’t too comfortable with, and they made me happy. It took a while for the installers to do the installation, but they were hilarious and entertained us while they were here, and it made the time go by so that was okay.

I have been using Vivint's system for 4 months. We just bought a new home and I wanted an alarm system, but I also wanted several components to it to make it a smart home-type component. It had to be able to have a camera, the doorbell, the alarm monitoring, all of that on one system. So, when I searched, Vivint came up as one of the few that was able to offer all the components. Everyone that I’ve spoken to was very friendly and helpful and interested in making sure that all of my needs were met and that I’m satisfied with the service. However, there have been times where I’ve had to wait long periods of time to get something done. They were very polite about it, but I’ve had work that I needed to be done that I had to wait weeks and weeks to get done.

I’m am deeply grateful towards Trevor and Vivint for their stellar customer service and patience in elaborating on the product and services that Vivint has to offer. Both team members worked diligently to make sure our needs were met, but also insured that our time was valued. I feel as if I completely understand what Vivint has to offer and feel as though my concerns were taken into consideration when uncovering the products needed for my home. Vivint’s security team exceeded my expectations and I’m proud to promote this service.

I was very excited to have the system installed as they had several promotions and what seemed to be the most up to date equipment. My technician came to my house, damaged my wall, did not review my order and therefore missed 3 pieces of equipment, came late, and shared information regarding a famous and high end customer that they installed equipment for. The young man made a second appointment to come back and did not show up. Both times, he labeled himself as in route when he was certainly not in route to my home.

Not 5 star because the technician could have done better by cleaning up after themselves. They didnt sweep up their dust from their drilling...and they left my window blinds and curtain all eschew and didnt put back my wood I to ge window frame. So yeah...technician are all technically 5 but didnt take better care of my property so overall just a 3.

Been with Vivint Home Security for 43 months (November 2016), the cameras have been offline consistently for 42 months. I call weekly to get some type of resolution and the customer service is worse than I've ever experienced in life. They will not take responsibility for the equipment failure. They will not give me any credits. Upon installation, a rep named Roquie installed equipment then pulled a shady stunt when he asked me to sign off on the work order and contract located on his tablet. Roquie changed my responses to an evaluation about him. And, he marked the job as complete when he still had a considerable amount of work to do 2 days in a row.

I really enjoy the service but my control panel disconnects from my WiFi sometimes and doesn’t reconnect. I also was supposed to receive 2 google home minis and also an Apple Watch. I have received either or and confirmation that I am receiving them.

Install done the very next day. No mess. No fuss. Tech explained the system and answered all questions professionally. 1st experience with Vivint was awesome. Kyle the sales associate was very accommodating and friend as well as professional. He explained the sales and installation process and answered all questions. I would definitely recommend Vivint to all my family and friends.

I travel for work and I like to see my home while I'm gone. But the cameras from Vivint were always offline and I couldn’t fix them unless I was home. When I got home and reboot my whole system, it still wasn’t working and I was told by Vivint that they do not have any technicians available and it would be a week before they could get somebody. But if I need a day at home, I have to take the whole week off from work. I’m paying for the system and I already haven’t been able to monitor my house for a week, but they’re not deducting two weeks off. Thankfully, a Vivint Technician, Martin, lives right down the street. I called him instead and he came up the next day and fixed it. Also, my doorbell still doesn’t work. The door alarm fell off and Vivint said that they would charge a service fee to come back out. It is literally butted up against my bolt lock, so when the battery dies, it’s probably a 45-minute ordeal to get it off.

We've got the automatic locks, the camera, and the smoke detector included in our service package with Vivint. Sometimes, though, the equipment wasn't working as it should have, but it was still an alarm system and our overall experience with Vivint has been pretty good. Generally, it was good dealing with the sales team. The installers were fine and they knew exactly where to put everything, and they helped us out a lot. But we're not too happy with Vivint right now. Our camera hasn’t worked for a while but every time we phoned them, we had to wait two hours before we could get through. We'd like to have our camera working but the wait time was horrible in getting help for technical problems. We also had a big problem with the prices and we were gonna cancel our service with them at one point after talking with one of the customer service reps over the phone, but we got to talk to the right person and that problem was straightened out.

Vivint's door-to-door salesman was very pushy and a little over the top. So I didn't buy the system because of him, I bought it because of the technology itself. But the installer was good. He told us everything that we had to know and set it all up for us. But it was a little late in the day, which was surprising. It went until like 10:00 PM. But they did push a lot apparently to finish during the same day, which doesn't seem fair.

I like Vivint's video camera and the doorbell. So far, I'm very satisfied with my experience with them. The equipment was quick to install and their customer support has been fantastic. I've had a couple issues, but nothing major, and they can usually walk me through whatever issue I'm having. The reps are always very pleasant and nice to deal with.

Overall, I like the Vivint SmartHome System. I like that I can talk to and see people through the doorbell and indoor cameras. I love the app. It's easy to use and convenient, and gives all the abilities of the Sky panel.

Our salesperson was very nice. Our installer seemed to do a pretty good job. However, two days after initial install we had no video clips and no doorbell sound inside the house. Another technician came and worked on the doorbell. Another two days goes by and again no working doorbell in our house. I texted our salesperson to see if he could get action done on this. Now it's been 2 days and no word from your company. Not very good advertisement for Vivint when I have a taped sign by the doorbell saying it doesn't work. If we don't get this issue resolved soon, we'll be ready to cancel Vivint!

The product that they offer, with all the options that you can customize to your own home needs, along with the incredibly fair pricing and outstanding customer service makes this a no-brainer choice for anyone looking for a home security service. Fantastic product, price, and service.

When the system works it is great. When you have a problem, you are on your own. I had a lock fail 10 days ago. I have been on the phone 5 times getting the same answer every time. "It is approved for shipping." It has yet to ship but they are demanding the old one back or they will charge me for it.

I am pleased with the service so far and especially like the camera at the front door and the ability to set or disarm the system thru your cell phone☝. The feature that I also like is the light on the alarm box and that it announces when the door to the garage is open!

Fantastic experience getting our new security system. Dale walked us through the entire process and helped us build the system that was best for our family. I would recommend Vivint to my family and friends. We felt like a priority during our interactions with Dale, and we are very pleased with where we stand now.

Your installer was courteous and on time for the weather installed everything explained everything he was doing. Didn't mind us asking all sorts of questions and he was very knowledgeable about how everything worked. He was also very helpful in helping us Learn how to set up everything.

The tech left my garage door & light on- I didn't know it was open until the next morning when I was leaving that it was left open all night. I cannot get the google to connect. I don't know how to make the system alarm automatically at 10 pm & disarm at 6 am like I was told when the sales rep was at my house.

Riley and Joseph both demonstrated professionalism. Both are extremely knowledgeable of product functionality and performance and were able to offer recommendations to best suit my needs. I am extremely satisfied with what I have chosen to keep safe in my home and give me the peace of mind when I am away from my home. Thank you.

When the installation was half done there was a lot of mess left and he tripped my ac fuse several times now my air blows hot the nest is wired wrong I reported it on the 6 th and my house has been with out air sense I’m still not able to be there I’m not a happy customer as it will be 6 days sense you know the tech wired me wrong all I see is you want money and don’t care for my health nor my house

The monitor froze after one day, and have had conflicting advice and scheduling to fix problem with system, so it is currently not working?! I am considering stopping payment on this device, so please provide me with a remedy as soon as possible.

So if my front door opens my Google minis would all say "front door open" like my panel does.

Customer service is full of over promising and under delivery straight to the top, meaning upper management Jody **. I was promised a resolution to my issues with Vivint for four weeks now and to this day nothing is resolved except for being put on permanent ignore. Thank you, Vivint.

We just had a salesperson come to our house. One my stupid husband let her in which is very unsafe. Also this person is coming at 9 at night. Honestly they need a life and go be with their own family. It’s sad that this company lets their employees do that. It’s unsafe for everyone. I will never buy for them. Also don’t ever knock on someone’s door that late at night just to make sure you hit your quota for the day.

When Vivint came to the door, they seemed to know what they were talking about and I was looking for something like what they have. And then I picked and chose what I wanted for the package. In addition, their customer service reps have been good. I had a few problems and they've managed to fix them. Eventhough I could get that system a lot cheaper, I had a good experience with Vivint overall.

My insurance guy said that I’d get discounts on certain packages with fire and monitoring, so I followed through with that on our service package with Vivint. Their representatives were knowledgeable and they did a great job. And the installation process was quick, easy and painless. Every time I’ve had something happen, it’s taken care of in a timely manner. The Vivint service is going fine and I’ve referred them to my friends.

Vivint's sales representative was very polite and he had his ID on. He talked to us and our dogs fell in love with him. I knew he wasn't a trap because of the reaction of the dogs. We put the dogs outside and let him come in and he explained everything. He showed us what having Vivint was gonna be like and gave us the cost. My husband and I talked about it and then we decided to get their service. Thereafter, they had somebody come out the same day who installed the system for us.

Our salesman was knowledgeable and kind. The installer was prompt, knowledgeable and tidy!! So far I love the system. Worst part is now I want more apps! I feel much safer at night. I've also learned the little medical button should not go through the washing machine. We received a call from medical we weren't expecting, and learned the button was in the washer!!! Still works.

Far more than what I expected. Very user friendly system. As for the sales person and the installer, very professional. The only issue I would have was the time that the system was being installed. With the salesman coming late in the afternoon and going through his pitch and then calling the installer, the poor guy didn't get through until about 12:30 am.

Hi, You guys doing good job, the customer service was good to me, installation guy was awesome. I still need to put my brother phone set up on the system. It was good experience with you guys, I will wait and see, how your services going to be. Best Regards.

Lawrence arrived on time and setup system efficiently. He removed our old panel and replaced it with the new one. He was able to use many of our old sensors so we have more coverage including motion detection and windows.

Very professional and quick - fully explained and showed how to use - very satisfied and content. My second system and would do it again - very adjustable to my specific needs - thank you for making this the easiest part of my move.

Thus far the experience has been great. There were some problems in the beginning with miscommunications between the sales person and myself. Those have been halfway resolved. If those are totally resolved and the service continues as is then I will be happy. At first there were a few problems with the service but the repair man was here in a few days. The real problem is this. The main contact is the salesman. I tried to get in touch with the company to ask a question and it took 30 minutes.