Vivint Reviews

We have not had any bad experiences yet. We really like the system. The app is really cool. We have used it a lot. We have the doorbell where you can see who is at the door which is really cool. It is really fun to scare the postmen!!

I used to sell Vivint and I knew that they're a good system. I’ve had them in our home for about two years and their customer service has been great. The installation went fine and when I had a fire back in February, the reps came back and replaced the system. They had great response time because they called the fire department and then my neighbors. My house would be burned down now if I didn't have them. My daughter has another company and for what I'm paying, I'm getting great service.

I got a system from Vivint for two of my homes. Their systems have features which made things more convenient and easier for me. Thus far, their service has been excellent. Every time I had an issue when I added on my new home, their representatives walked right on through. They showed me step-by-step on how to operate and manage everything from my phones, from my panel, and from my remote control. I love the smartphone features of the system as well and they are very easy to use. I'm a well-satisfied customer of Vivint's. If I know anyone who is looking for an alarm system or is buying a house, I'd introduce them to Vivint.

I really like Vivint's products and it seemed to fit the need that we were looking for as far as cameras and remote access. I've used a couple of different security service providers before but Vivint is head and shoulders above the rest. They seemed to have thought of almost everything. We haven’t come across anything where we see them fall short. The online sales reps were very helpful and very accommodating. If I had any questions or concerns, they were always there to answer. And their install guy was amazing.

Everything was explained. Questions were answered. My expectations were exceeded. Very pleased with the process. Cory and Mike were very knowledgeable and took time to walk me through every step. I am happy! I had a couple of ideas about camera placement that Mike and Cory gently explained wouldn’t be the best and explained exactly why.

Great overall experience with a clearly experienced technician. Would strongly recommend a friend. He was a great help and did a very good job explaining everything for me. Overall 10 out of 10 for my overall satisfaction. He also worked quick which is a big plus.

Kaden was respectful and knowledgeable. He was on time and prompt. Walked me through our Vivint system efficiently and with professionalism. Kaden was pleasant towards my children and pets. Please thank him for us. I look forward to feeling secure with Vivint.

We’ve had this system for about 2 years now. Can’t wait till our contract is up. Tried to set up a technician to come out for a problem we were having and he or Vivint canceled the appointment and said they would call to reschedule. Instead they just showed up when we weren’t there and never called us back for a follow up (this was over 3 months ago). More problems than it’s worth. So much so that we added additional security devices that are unrelated to Vivint. Maybe others have had better luck, I’m just speaking from our personal experience. Will never sign a 5 year contract again.

All employees we have dealt with have been friendly, knowledgeable, and answered all questions without issues. We felt no pressure to add anything we weren't ready for. The install process took about an hour and was easy to use immediately.

We had the Vivint system installed at our commercial location based on the recommendation and assurance of a top Vivint technician. The system was inadequate for our location, as we had trouble with sensors, the secondary glance panel and cameras linking up properly. Vivint is also unable to install a smoke or heat detector in commercial buildings. This system might be good for homes - BUT IT IS NOT GOOD for commercial use.

I love knowing my new home is safe and secure and the ability to watch over it whether I am home or not. The nest thermostat is great. The Doorbell camera is awesome! I love having a SMART home. Thank you!

Juan and Jeff did a great job. I certainly would recommend your services. The equipment is very sufficient as far as wireless and notifying me of what is going on in my home. The thermostat is a very nice feature.

We live in Columbus and we need a home security. We went for a little bit of customization with Vivint. The installation went well and the cameras had only gone off a couple of times. Everything’s running perfect and the rep explained everything. The service has been good.

The Vivint sales representatives I worked with wanted to hug me like glue when they thought I was gonna spend about $23,400. They wanted to make a sale. I wanted to buy an alarm system and they were determined to hook me up before I left, so I ended up buying one. They were good and they helped me out a lot. I customized the package. We have a farm with three houses on it and we rent out one of them. We needed some security at our house because we’re gone most of the time during the day. The satisfaction with the service has been good.

I am so happy with my new security system. I can now view all movement inside and outside of my house! My rep was awesome, very professional, answered all of my questions and was never pushy. I don’t mind at all spending a little more for a lot more security! Love it!

We had some basic home security installed in our rental. It included door bell cam, 3 door sensors, breaking glass sensor, and one motion sensor. Our install tech was great and made sure to explain everything to us before installation, during install, and before he left.

Technician was very thorough and informative. Happy with install. Excited for teaching my husband how to use this piece of technology because it has brought our home up to date very well. I'm happy that I will now feel safe and secure in my home.

Didn't think I needed the emergency necklace. Tom didn't used and died on the 28th. It is difficult to punch the code numbers into the panel with my trembling hands while the alarm is piercing. It was good when the person got on the phone but it seemed like forever.

Our family received excellent customer service from the Vivint Technician. We would recommend Vivint to everyone we know. Our technician was friendly, very knowledgeable, and explained our system in detail. We are very satisfied with the product and the company as a whole.

I have problems with door lock and now with cameras and I call customer service and they schedule appointment for almost 2 weeks. Still waiting for repairs. I have problems with the system since installation. I am not very happy with service.

The sale rep and installation guy was extremely helpful and polite. They explain everything very clearly and took the time necessary so I understood the process and system. The equipment appears to be very effective and will provide everything I need for my home security and fire and medical needs.

My thermostat hasn't worked since installing several weeks ago. After several failed "chat" attempts, I finally was successful in reaching a human yesterday. After 52 minutes of troubleshooting, the lady informed me that she would get someone out to fix the problem (which was my 1st request rather than spend an hour of my time on the phone).

They owe us our money back and still haven’t paid us!!!! They told us it would be 3-5 days but it’s been 2 weeks!!! They also told us it would be different prices from the very beginning. They put me in the negative in my account and never even asked if they could make it right!!!

There a is constantly something offline, I get emails almost daily asking for reviews. There’s people that walk around my neighborhood doing quality control. I wish we didn’t get it. It was originally installed and programmed wrong which caused a false alarm. The people that that installed it were nice but didn’t know what they were doing.

I have been with Vivint for years. Their products are good, customer svc reps helpful & courteous. I look for dependability & a company that stands behind their product. Technology changes constantly & sometimes causes issues with anything you buy these days. I have had issues throughout the years (minor) but they stood behind their product until my satisfaction. I love my family and want them secure; Vivint has honorably earned my trust to do so. I highly recommend them.

My sister has Vivint in California and she has had good experiences with it so I went with the same company. I had a little bit of customizing done on the package that I got as I wanted to be able to check the videos whenever I wanted to. I dealt with two people from Vivint and their technicians were outstanding. They were very knowledgeable and professional. The first was during my initial install and that technician introduced me to the product and the full potential of the business in itself. Then I had somebody come out when I had a problem. Although I had some problems with the cameras, I like Vivint's service overall. I'm enjoying it so far and I know that if we have a problem, we could contact their tech assistant.

I'm happy with my service from Vivint overall. I had a very good interaction with their representative, and I was able to customize my service package. They showed additional features to me and I liked it. And so I wanted to try it on. I would recommend Vivint.

We found that Vivint was more up-to-date than ADT and so we got them as our new security system provider. Initially, when we got the system, we were told our old system was compatible with the new one. Most of it was, but the smoke alarms were not. Vivint had to replace the smoke alarms and we weren't too happy with that. Still, we had a good talk about it and that’s water over the hill. We've had Vivint for almost a year now and things have been going well. We're very happy with the features that our system has.

Fairly intuitive mobile and home interface. Very customizable. Response to trouble calls was pretty good, only a minor hiccup in timing following original install date. Would have been better if techs were trained to remove panel of former security company... We're stuck with ours...

So far so good. I've had the security for about a week. Very responsive of every motion detection including the doorbell. Very good for peace of mind. Just wish I can record at least a min instead of 30 seconds when doorbell goes off.

My experience has left me very confident due to the prompt and courteous professional services. I found the initial contacts with the sales reps set the tone: straightforward and informative with no high pressure techniques. The installer was equally patient and helpful.

I am very Pleased with my service. Your response time to an alarm is outstanding. I am learning more and more about all I can do with your service. The outside surveillance work fine and gives a great of the surrounding area. Great Job.

We were not informed that internet was needed for the system to work correctly. Our app would lock our doors when we were out of town it just didn't work for us. We cancelled our services and we were told that they would patch up where they drilled holes on the walls and doors. The patch job they did was unacceptable. I figured they would of done a better job. Holes are still visible.

Brian was on time, clean & neat & did a fantastic installation of our security system. Brian was by himself with NO help from anybody else and did a fantastic job. I would recommend this security service to my friends and neighbors.

Very good and informative sales presentation, installation was quick and professional. Both individuals were very polite and courteous and were focused on making sure we got what we wanted. The equipment is very nice and easy to use. Great value.

I have the motion sensor, front and back door, and the carbon monoxide thing from Vivint. And then I had a doorbell camera that I added to the package. I've got a three-year-old and the carbon monoxide sensor was not as much for me as it was for him. I didn't want anything bad to happen, so I got that. And then for my front door, if I'm not at my house and somebody knocks on it, I wanna know who's in my property and who's around.

The features I have with my Vivint security system have been great when they worked. I kept having issues with my doorbell. Someone came out to fix it and he was very quick and got it done. Vivint's customer service reps have been fine too, but yesterday, I was on the phone for an hour trying to troubleshoot.

The Sales Associate, Josh was very informative and professional, then came the installation guy, Adam who did a great job in a timely fashion. I’m quite pleased with my new system and am recommending Vivint to my friends and family.

First, while the reps that pitched Smarthomes products were professional & courteous, and the tech that did the installation was attentive, I was charged $27.58 more than the quoted amount I understood as $53. Second, after the 2 reps that explained the products & what we wanted & agreed upon left, Scott the tech proceeded to do the installation. 2.5 hours later the tech says, “I don’t know what happened but I need you to re-sign because the price quoted didn’t include the outside camera not the back door.” He offered to remove the camera & lock on the back door to bring the cost back down to the original $53 as agreed upon. However, after 3 plus hours of installation I thought, there must be miscommunication and Harrison, would clear it up. Harrison said that he would return today but it’s at 5:30 so he probably is a no show. Not good business when a new install ends up costing more than the original quote.

I liked the no pressure sales approach by Mike **. Very honest about the product. I like being able to monitor my home from anywhere and the notifications the system sends you on your phone. Downside is the main panel has had some bugs in it which are annoying as it stops recording visitors at door, panel goes in-op for unknown reasons which is troublesome. I still give it a four rating because of the responsive service from Mike. I just call and he or a service tech respond to the problem and correct it. Overall, would recommend product.

AJ was the salesperson I dealt with and he was great. Explained everything really well. Wasn’t pushy trying to sell me more than I wanted. The installers were awesome. Showed up right on time. Came in and got the job done fast. Answered all my questions.

Our sliding door sensor fell off a day after it was installed and our $250 door lock does not work in the manner that our install technician said it would. So we are forced to negate using the lock when our son needs to use it since he does not have a smartphone to unlock it.

I have called more than a few times about my cameras not functioning correctly and then they figured a smart drive with 24/7 recording would help. Nope! Now it’s even worse. Cameras constantly shut off prompting me to unplug and reconnect. Then the panel itself reboots on its own repeatedly. I called and left a follow up email that was never answered back. The 3 days to return the system is over now thanks to their laid back, don’t care attitude. Doubt anyone who cares will even see this message.

Videos keeps freezing up. I ended Xfinity for Vivint and I'm not getting positive results from Xfinity. I can't answer my doorbell either. The call button is greyed out in the app. I'm so disappointed. I was told that Vivint was better but now I'm not too sure. So disappointed in my service altogether.

So I got a knock on my door and typically I don't answer the door when there are "solicitors" there... but they were very well-dressed. Their shirts were tucked in, uniforms were tight, badges were presented so all of those things made me feel at ease. After the gentleman (Collin Sales Rep) started telling me about the process, it started sounding like a product that I not only wanted but needed to ensure the security of my loved ones.

I got Vivint in April. The way that it was shown in the store it was nice. I fell in love with it. When it came to my house day 15 it stop working. Unlocks my doors on its own when I'm not at home. You tried to lock it back and it won't let you lock it. Cameras go out all the time. Two service reps came and the second service rep put boosters all around my house using my outlets and it still shuts off. Horrible service. I wish I never got this service.

So. They install a wireless-n router in case the system will not work with the current wireless modem/router you have. If you lose internet signal, the system still has backup power and it uses a data network, much like a cell phone, in order to still provide coverage. What was difficult to swallow is that you are taking out an interest free loan with Citizens One bank. This way Vivint gets their money upfront for the equipment. You then need to pay off loan. Afterwards, your bill will drop to $40 per month. The equipment costs $1648.00. (That's with a modest set-up.)

Taylor was and excellent salesmen and his install team was on time. I was thoroughly pleased with everyone's work. Would recommend this product to anyone. He gave us everything we asked for and was upfront with all information needed. We are very excited about our new smart home.

The representative was very informative, set my mind at ease. The installers made me regret going with Vivint almost immediately. They had to take the ring doorbell off my account because they couldn’t get it to work. My sky panel had to be put in a weird place. But the customer service was fabulous. Fast, polite and patient.

Great customer service. The salesman and technician were very friendly and approachable. They answered all of my questions and taught me how to properly use the equipment. Showed me everything Vivint offers. I will probably be recommending this security system to all of my friends looking for a new system for their home.

Love it! The Tech was very nice. He was on time, and respectful and helped us understand the system. I would recommend this company to my family and friends. So worth my money! Now my husband and I can relax when the kids are in the back yard.

Paul, our installer was excellent. He took time to explain our options. He made it very easy to understand. At the end of the install, he assisted with the mobile app set up. He explained every option. We are extremely happy with the installation process!

I had a excellent experience so far with Vivint. From the initial phone call thru the installation process everything was great. My tech (Megan) was very experienced, knowledgeable and she answered all my questions. I feel so at peace now knowing that my home is fully protected wherever I might be.

The entire process was pretty seamless. I bought my system through a Vivint rep inside a Best Buy where I took advantage of a Best Buy financing deal which saved me from committing to a 4-5 year contract through Vivint. The rep coordinated the sale and scheduled my installation right there at Best Buy. When the technician arrive a few days later, he was very courteous and knowledgeable. We went through what I had purchased and he actually made some suggestions to improve my camera coverage which saved me some money in the long run because I didn't really need as much as I had originally thought. He also explained the technical capability of the camera recording system and suggested getting the smart drive for what I wanted. Because of saving money by getting rid a few cameras; upgrading to get the smart drive was practically a wash!

The Vivint salesman who came to my door was pushy. Nevertheless, I got the doorbell camera and four doors activated. There is also a sensor in my living room. The installation was very quick and I've been very satisfied with the service. However, the system goes off for some unknown reason and that has happened a few times. But, other than that, I would recommend Vivint.

We got alarms inside the house from Vivint. I've gotten a couple of false alarms in the garage at about two o'clock in the morning. The alarm squeals and I have to come downstairs and disarm it and then phone in. There's an announcement on the panel but we have a two-story house and the panel's on the main floor and our bedrooms are upstairs so it takes a little while to get up and stagger downstairs. But since the tech changed the panel about four months ago, we haven't had one lately. At present, I have a low battery alarm but I haven't gotten to it yet.

Vivint is a good service. They came in, answered my questions and I decided to do it. The sales rep described the product really good and explained the options, and then the installation went quick and easy. I got the basic service package and I'm very satisfied with it. Any time that I’ve had a problem, they fixed it or corrected it. I feel secure with Vivint.

I love Vivint. I had ADT before and Vivint is 10 times better. It's a very user-friendly security system. I got the doorbell, the sensors and then the Sky pen. The person I dealt with was really nice and knowledgeable. However, the installation was one thing that I was a little surprised about. It was a takeover from ADT and it took two people about seven hours to do it. Nevertheless, the installers were really nice, very polite and professional. Overall, Vivint is a great product and I had a great experience with them.

Happy with the service we have received so far, technicians were very nice and courteous. Excited about the Doorbell camera, auto door lock, and garage door controller. I am glad that the home is more secure and I have greater control over things.

The entire experience was great. Professional, & a great teaching experience The sales associate was very professional, answered all questions. No pressure to buy. Installer, explained everything to me. Kind professional, it was the experience I hoped it would be. Didn’t leave until I was totally comfortable with use of my equipment.

Vivint was really good until recently. The installation was done six years ago and it went smoothly. But I had a technical difficulty that didn’t get resolved on the first attempt by the technician that came out. Then I have had some general customer service issues and the recent interactions with the representatives of Vivint, in general, have been mediocre.

Sales representative very informative and helpful. Installers were great and efficient and pleasant. Had a small issue day following installation. We called Vivint and talked with representative, and two men came within a short time, same day, and solved our panel/pad problem.

Vivint's always better and what they do speaks a lot louder than what they advertise. Their response time is the best there is. The average response time for us is about seven seconds. Now for other people, it’s between a minute and a half and three and a half minutes. And if I’ve got a fire, the fire can spread a lot in three minutes. So we have that much of a jump on it if it ever happens and that's why we're still with Vivint. Also, their reps have all been great. But I had trouble with one guy who sounded like he was under a lot of pressure from up above him and we just didn't see eye to eye. We were negotiating and he kinda blew his cork. But that’s okay. Somebody else called me back and we settled it out and it was fine. We've never been unhappy with Vivint.

We moved to a brand-new area and my wife was very uncomfortable just being in an unknown area. So, that’s the reason why we have started with Vivint, but this is a bare-bones package. We’ve got the single security unit, the doorbell and all of the different sensors that are associated with them. The installation went very well and the installers cleaned up after themselves. And when we initiated the system, everything was actually good. The minute that somebody was at my doorbell, I would be able to talk through the instant notification on the app. But now, the app is more of behind at all times. Outside of that, everything is excellent.

My service package with Vivint comes with the camera in the back and in the front, and the doorbell camera. My interactions with the Vivint team have been okay, however, I’ve had a problem with the service and they’ve had to come out on several occasions. The first time, the camera was installed incorrectly. Nobody could tell me what was wrong with it. Then finally it got to where the camera just didn't work anymore.

The service has been great except there’s one little bug that is currently trying to be figured out by the technical team. The app allows you to be notified when a door is left open for “X” amount of time (brilliant idea with 2 small kids). Sadly it’s not working in my phone at the moment. I have no doubt I will LOVE Vivint once it’s resolved!

Although the price was not what was quoted on the phone, I’m still giving 5 stars for the service. I was told that windows and doors would be included but apparently that was not conveyed to Christopher. Christopher was professional and explained the process very clearly. I will recommend Vivint to others.

The customer service specialist and installation specialist was very nice. They both were very professional and courteous. The equipment works very well and is very convenient while away from home. I would recommend your company to other people in the future.

I'm a new customer and here's my experience so far... The salesman was good, he answered all of my questions and convinced me that this would be a good deal. The installation was a joke. It took over 3 hours and he didn't leave my house until after 11:00 PM. He seemed to not know what he was doing. His boss even came and was getting super mad at him. He drilled a hole in my door frame and ended up not using it, so it looks bad. He didn't clean up his mess on my front porch...we didn't realize it until guests came over the next day. Then he left knowing that the window sensors and the glass break sensors weren't functioning properly and talking with the panel. He just told us to go push down hard on everything. It was a joke!

I am disappointed with what we are receiving vs what we are being charged. For starters, I was promised a "soft pull" on our credit to check eligibility and it was a "hard pull". I was notified by the credit bureau the following day and was livid. We have several false notifications on our front door, the installer damaged the wall and left his wrappers, boxes, and drywall dust all over the place. The whole experience has soured me on Vivint. For all of those things, I am able to look at my porch and driveway and remotely set alarms and unlock one door. Not worth it. Within 3 days, I mailed the request to cancel. Anxious for the equipment to be removed. But I'm sure I'll be cleaning up their mess again.

The install was pretty good. The tech were very friendly. However we were told no upfront cost and after they were already ripping out my old panel and doorbell then they told us that we had to pay the first month up first?? And missed a sensor in my safe room? I mean if it's a free trial for the first month why must I pay for it? Then trying to use the website, it just freezes up and still can't get my certificate for my insurance. I've tried using the website but I will have to make a phone call to resolve. Not too sure about this at this time. May cancel before the first month is up that I had to pay for?? The equipment is nice. However my temp in the house I have to turn down more than I did on my old state. My humidity now is like 53%. So I will have to adjust the settings I'm guessing.

The technicians were very fast and professional. They informed me of my system and paperwork very well and took their time and patience to let me test the system out with them. Their to answer any questions I may have had.

The system was good and we were interested mostly for the camera and monitoring. Trying to get any of the equipment fixed when it is down, and it will often go down, takes several phones calls and weeks of your time. There is no getting out of your lengthy contract. I called to set up transfer of service to a new address. One month prior I was told some decent options. Costly but decent. When it came time to set it up, I was then told those options are no longer available. Red Flag #1. I told them I would think about which to go with, very unhappy at this point. Called 2 days later and told something different from a different person. Red Flag #2. Checked the contract. Nothing about transferring service. This system will haunt you. Don't make the same mistake as others in this area. Reviews rate them a 1.6 stars out of 5. Terrible.

The sales rep from Vivint was terrific. She was really thorough. She covered all the systems and what it would do. We're really happy with the system. We have two cameras, thermostats, and all the alarm stuff. They did a great job. They got it all up and running on day one. We had a couple of issues and customer service walked us through how to fix it over the phone. And then we couldn't fix one issue so they sent a customer service tech out and he fixed it. Overall, we're very satisfied with Vivint.

Everybody from Vivint has been really friendly. The team installed and explained everything to my wife. Also, they hid the wires so you can't see much of wiring going anywhere and they cleaned up after. And before they left, they asked if we had any questions about it. A couple of days after they installed our alarm, the supervisor for the area went by to see how everything was going. Then we also had a couple of false alarms at the house and they called right away to see if everything was okay. I have the doorbell camera and then I have a camera in the front and another one in the back. And we're really satisfied with the service and I've been telling my brothers about them.

I wanted to know what was going on inside the house if we weren't there, so I got the door camera and the inside camera on our Vivint system. And we can see it on the phone. However the main box is in the kitchen and if the alarm goes off, you can’t really hear it through the rest of the house because there is no other speaker system. Then they will send somebody later on. Also, the camera in the living room doesn’t have a sound to it like the doorbell camera does on the outside. But they were saying a feature should come out later.

I like Vivint's app on my phone and it sets the alarm off and turns it off. I don't have difficulties using it, and I can get it online now so I haven't worried about it. But there are a couple of things they overlooked when they worked downstairs. We have some wires still hanging down there and I don’t know whether they would send me somebody else. Also, I call a lot of times, and I don’t get on very well like the phone was down. I can understand it, but their phone is working when I call. Other than that, we've been using Vivint service for about four years now.

When my husband was approached by Tanner, my thought was "here we go another salesperson trying to make money off of us." Turned out that Tanner was actually very polite and very helpful. The next day the techs were in installing the system. We have enjoyed it thus far. I hope that it continues to stay this way. It is also nice to get an incentive for referring! Thank you again!

Very disappointed with this alarm system. Did not save any on home insurance and it’s the worst mistake I’ve ever made. I would love to cancel. Does not have fire alarm or outside lights when someone enters yard. Doorbell can’t be heard inside the house.

We switched from ADT and couldn't be happier. The system is working perfectly, and though we had one little glitch, they came right out and fixed it. It is everything we wanted in a security system. Thank you for such great service.

Amazing system. Love it. Definitely recommend Vivint. Extremely useful to keep my home secured and to be able to keep taps when I'm away from home. Being able to have peace of mind when I'm away while keep my Wife and kids safe at home.

I had great experience with Vivint so far. They installed the smart home devices including the garage sensors, door lock and security system. Both guys were very friendly and professional. They didn’t promise anything that was outside their scope. Everything was clear and no pressure. I’m loving my new smart system which even Alexa can control. Very cool.

My wife and I had been considering a security system since we moved into our new home a few months ago. Hank ** was very polite and knowledgeable while not being pushy or overbearing. After listening to what Vivint had to offer, my wife and I decided that Vivint was exactly what we needed to make our home feel safe and secure with a new baby on the way.

I haven’t had the smart home system 24 hours at this point but the security system is working without problems. I love all the features we got and the operating features are simple. The technicians were professionals and did an excellent job explaining how the system operates. The salesman was awesome.

Good experience with Vivint. Makes my family safe when I’m away and my home safe when we’re away! Both sales rep and tech were awesome Elliot/Aaron. Looking forward to keeping my home safe with Vivint. Thank you very very much!

We asked our sales person if we could get window stickers and placards for our garage. He assured us that we would get some. I have text him and I have not received a response. He assured us that he would answer his calls within a day.

The salesman and tech were both very good an on a tight schedule. The tech remained until 10:30 at night! I am not a techy person. I need someone to come out and help me physically with the door lock and alarm set features. I know there are web instructions, but they are like Greek to me. Otherwise, I would give the system a 5 star rating.

Not very happy with camera. Sometimes it works sometimes it doesn’t. Seems to have a mind of its own! Should work All the time! Had a lot of problems with whole system the first week. Very sorry I signed up for this.

Their customer service is horrible. Their prices are higher than many other companies and if you need more equipment you have to sign another multi year contract to get it. I have been trying to cancel my account for 3 months. I have made numerous phone calls, written the required letters to them and all I have gotten is a runaround. Save yourself lots of time and money and just don't sign up. They are horrible to work with. I have been kind and professional the whole time and they want to just pass the buck and send me from one department to the other. Don't sign up with them. You will regret it.

The only problem I'm having with Vivint is that every time I call them, they tell me that there is a 15 to 20 minutes waiting time. I can understand five minutes at the most but waiting 15 minutes is too much. Sometimes it gets harder to get hold of them and I gotta call them in the morning and sometimes in the evening. They're really busy and then they can't get to the phone. I had a problem one day and I was trying to call them but I couldn't get anybody on the phone. My thermostat used to have lights on the bottom and I didn't know I could pull it out. So finally, my thermostat gave up on me and burned. They're sending me another one so now, I have to get the air conditioning people to check it out and see where it went wrong. Still, I don't know about Vivint's service and they even started to work on my solar panels so I'm a little concerned about that. But when they're on the phone, they're helping me really good.

Vivint has a good product but it can be better. I've got cameras at the front and back on each side of the house, the doorbell and the switch that controls some of lights, the garage door and the lock. There are too many upgrades though, but that's nice 'cause when it works, it works great. But when it doesn't, it's always some upgrade. Sometimes they can do it over the phone but at least every second or third call, I'm gonna have to have a tech over and that's usually an issue. I'm not trying to blame Vivint but they usually have to replace one thing and I've had several different routers already. One of my cameras on the outside has also been replaced three different times.

When I was in Best Buy looking to purchase another alarm system, the sales representative introduced me to Vivint. He recommended several things but for my need at that moment, I just selected the video monitoring of the front and back of my house. The installer, Justin, was very hands-on and he explained the whole process. I have an older home, therefore the installation took longer. Justin took the time to install and to see what he needed from the areas he wasn’t able to tap into. He was just a dear and he made that experience great. Also, the response was fairly quick. At that time, I did allow to disarm the alarm and it went off, and they contacted me on my cell phone. I’m very satisfied with Vivint and I have recommended them.

I don't like that Vivint don't offer the same deal to older customers as they would for new customers. I have a very old camera that only has this one feature in the room but they were offering new customers different types of other features.

David was great! He was early, polite, very professional and knowledgeable. Love our system at the lake so much that my parents just got a new Vivint alarm for their home and we switched from ADT at our primary residence!

On Friday May 11, a salesman came to my house to see if I would be interested in Vivint Home Security. I liked the look of it so I agreed to switch from ADT to Vivint. Payment was collected at that time, and within a half hour after he left a technician showed up to install the system. He installed about half of it, and told me he would need to return at a later time to install the rest because it would take a long time. We agreed on Monday the 14th. He called me about lunch time to establish a time to come out. We agreed on 5:30pm that same day. That was the last time I heard from him. He did not show up, he did not call to reschedule. Just never heard from him again.

Great System and great customer service upon installation. The installer was very helpful and explained everything. I look forward to seeing how well the system works after time has past. I would most certainly recommend this to all of my friends.

I have been approached before by other reps in Vivint all nice. However something about Hugo made me sit down with him. I listened while he got attacked by a 5 month old puppy. It was way too funny. He even got a video. The funniest was when my son wet the flower bed, dog got muddy and so did Hugo. He took it like a champ. Best part whatever material your pants are made out of they are the best, looked like it never happened. He was the best. Installers made us laugh and tell stories. They were quick, polite and did their job perfect. I could have not been happier that day. Thank you for an awesome experience.

Gary at Best Buy and Tommy that installed the equipment were both very knowledgeable, efficient and helpful. I look forward to using this great system. Installation took about 2 hours and I was able to still carry on with my day until it was complete then Tommy gave me a great rundown of use.

Both representatives of the company were professional and went overboard with patience when explaining how the system worked and the advantages it offered. Installation was done the same day and extra care was taken when working in my home. Clean up took next to no time and contact information was supplied.

Vivint may be a little more expensive for the equipment but you get what you pay for. Like that you own it and it is mobile for when you move. Like the 100% guarantee. The price for monitoring will never go up. Also if our police officer in the neighborhood got it then that says something.

I’m new to Vivint family and I had some issues with my previous alarm system and Vivint resolved my problem in a friendly manner. I loved the customer service and also they are responsible in their job. I love Vivint and already started recommending people around me. Thank you Vivint!!

Ayzaia, for being such a young guy, was very knowledgeable about the Vivint products. However, after telling me everything I would get at the incredible price he was offering, there were two items they could not install. Because I have a dog over 50 lbs I couldn’t use one of the movement sensors. Then I found out my garage door opener is newer than their equipment, so that didn’t get installed. Yes it brought my payment down, but I would’ve liked to use the garage door moreso than the sensor. Other than that it’s a great system, a great deal and Ayzaia was very respectful, as were the two other gentlemen that did the installation, Nate and Joe.

Awesome service and product. Timely install. Great follow up. Nice cameras. Great panel. The door locks and the thermostat controls are a nice bonus and the price was more than reasonable. We had an issue that was promptly addressed with the upstairs thermostat.

Our cameras not working as we expect it to work. For example, the recording clips are too short, when we viewed one clip then go to the other clip, it's missing some information. Sometimes it does not show all the moving figures and sometimes there are no recordings for approximately five hours on one of the camera. This system has also decrease the internet speed in our home. We called for it to be cancelled or fixed but no one came neither call us back.

Both the Salesman and the technicians were nice! The guy who installed everything was awesome. Great people. The Vivint app could use some serious work as it stops working when I try to close my garage with it, logs me out, and closes the app while I'm using it.

Very professional employees, that go above and beyond to please their customers. Kyle and Jacob were awesome! Kyle explained the Vivint product in detail and answered any questions I had about the alarm system. Jacob was prompt and professional. He was very patient, as took you through step by step instructions, on how to arm and disarm your system.

We had people coming into our yard and I have no gates, and even though I have a garage door, it does not cover the whole front entrance so they will find a way to get through. My tenant pointed it out to me and I decided to have Vivint. I've had it for over five years now and it's been okay so far. I purchased a program where you place a camera in front of your window but it was useless to me. But I still have the sensor noise because it watches all the entrances outside.

Vivint's installation team was fine at what they were supposed to and and the service has been great. However, the salesman made a few statements that we found out weren't exactly true. According to him, they were having a contest at that time and he was really wanting to win this trip to someplace where the top salesman got to go. He even told us a couple of weeks after we signed up that we got a years’ worth of LifeLock if we signed up which we found out was a lie. I talked to him about the LifeLock and got absolutely nothing that we pretty much figured that we just got lied to in order for him to get us signed up. I sent Vivint an email about it and I haven't gotten a response back. Also, I’ve had issues where keypad on the front door goes dead. It drains the battery out of the console. Also, I lose contact with the panel on my sensors on my garage doors in the shop, especially in the winter time. Despite those, I would still recommend Vivint to a friend.

Our neighbors have Vivint. I looked up Vivint's reviews on the internet and these looked nice, so I called them. There were also a few properties here that used Vivint's service, so I decided to give them a try. We just got the regular service package and we don’t have any feature related to fire or anything for the basement, and I would have liked to have the fire option included in our package.

We've had Vivint for less than a year and it's been good so far. It’s a little bit buggy sometimes trying to find equipment, but overall, we like it. I like how they have apps and that you can control stuff from your phone away from home, remotely. Also, the reps have been great. There have been instances where we had baby sitters that didn’t know how to work the system very well, but the response time was good.

I had to take on a contract with Vivint when I bought my house years ago. I went into it knowing I wanted a security solution. The rep said I could put in four more sensors and went around with the ones he suggested. Everything seemed to make sense. He scheduled an appointment for an installer to come by and I was told they'd be there late in the day. The installer called me on his way to the house. He had everything done really quickly and he was very professional and helpful.

Great job by Cheyne! Was very knowledgeable and was very quick with his work. Great worker and friendly! Thank you for the job well done and making it easy and quick. Was very pleased with the process! Can’t wait to start using my new system! Very simple and pretty cool!

The team was fast and friendly getting things set up. They cleaned up afterwards and then instructed how to use the system. A+ for everyone who came by! They took the effort to provide the most effectiveness in the system by accounting for the building layout of the home.

The system is great. The weeks wait for installation was long but now I know my family and home are safe while I’m away. I have recommended the service to my mother. When her home has been built she will invest.

I was extremely impressed with salesman Austin but unfortunately am not satisfied with service already. I don’t like the camera view, the volume of my voice speaking to people on porch and also the response time to distress signal. Also was told I was going to receive certain security items but only received 2 door sensors, one motion sensor, door bell and monitor. The back door sensor is already not working and had to bypass it.

Great quality for what you paid. The technician was very polite and installed it. Very good all of the services. I don’t have any problems with the services. We have been looking for a security system and this is hands down the best one we have found for a great price. We got the contract and the same day they came to install the services. Thank you so much for the great service you provide!

Good product and service. I will recommend it to my friends and family. I wasn't ready to start paying a security system but after I had a robbery the same night when Vivint came to my home I changed my mind. Everything happens for a reason. Now my family and I feel more safe in our home. Thanks vivint.

My husband and I are very please with all that y'all have done for us. Thank you. the only problem I had with the whole process is that I wasn't told that they wouldn't be at my house at or around 12:00. I work 7:30 to 4:00 so I just needed a call or a text saying I am running late will call in a little bit. Because I needed to know when to take off from work.

I was very impressed with the professionalism of your sales representative and installation team. They were courteous and thorough in explaining your products and services and in how to use the equipment. I would recommend Vivint to anyone in the market for a home security system.

The Vivint service technician and the salesman were great! My family and I are enjoying the service so far and we will be interested in adding more of the Vivint services in the future. Both Connor ** and Jacob ** were extremely informative and very knowledgeable and I will definitely recommend Vivint to family and friends.

Panel is not working and the system don't send notifications when door or garage door left open. Also, I been promised that the first month was going to be free, and I already been charge in my credit card. This is the second time I had to call to report a problem in two weeks of service. I want to cancel my service with Vivint please.

We moved into a house with a Vivint security system already installed and then we had it modified. We upgraded our panel, got an indoor camera and the doorbell ring. Dealing with the Vivint rep went perfect and we had a great experience as well with the guy who did the modifications. He was very helpful and he showed us step-by-step how to work the panel, set us up with doing the password and how to work it. Lately however, I’ve noticed that the app is really slow. So when I get a notification like my doorbell detected a visitor, it takes forever for it just to pull it up.

However, while Vivint is good, there are cheaper options now.

Both Chance and Lloyd were very kind and respectful to my family and I. I felt like the sale of this was a little rushed so I couldn't think of questions to ask at the time before I signed. Installers should be more thorough with H/O on where exactly they would like everything installed. Installers need a tape measure to center Smoke & Co detectors in ceilings. Also I think the wires from the camera’s look like crap. You need to hide them better or teach installers how to fish them through. Personally I would have and will now have to re-run these wires and re center the Smoke, Co, and Glass detectors because I do not want to see work like this in my home. I actually have more to say but do not want to keep going with all this. Very nice gentlemen though.

I would like to suggest that depending on the time of sale and the number of products purchased would determine if the install should happen that day or the next. My installer was at my home after 11 p.m. I work so it was a rough morning for me.

The app works great. I like the alerts on my phone, and knowing my house and pets are safe. The keyless entry allows my dog walker and visitors to enter the house without any hassle. The motion sensor works great too.

We have been using the Vivint system for several weeks now and have experienced no unpleasant surprises. All cameras and alarm functions work very well and the system - especially the mobile app - are much better and easier to use than our previous ADT system.

My husband and I loved the customer service we got. Joana was the guy who introduced us to Vivint and was awesome explaining to us everything and he worked with us. Then when we set it up, we had Jared and he was awesome! He helped us the whole time explaining everything! Both guys was very patient and amazing! Thank you!

My wife and I found that the services were something that we did not want. The system made us more paranoid of people than feel safer. The system worked fine just not really what we were needing for our new home.

This system is really great. Being able to monitor our home from wherever we are by our phones is a great comfort. This system has helped our teenage daughter feel more comfortable being home by herself during the day. Not having to worry about forgetting our house keys and being locked out. The camera system gives us the extra comfort of knowing we are able to view our home from all aspects when we are away. Really great system.

It was a fantastic experience! Sara was very thorough. Awesome personality. Got the job done quickly. I would definitely recommend Sara and Vivint to my family friends and neighbors! Her sidekick was awesome too??? Great job all around! Josh the sales guy was very nice too!

My son told me about Vivint and I'm very satisfied with their service so far. The sales representative was pleasant and responsive and the installation went very smoothly. I got the basic service package and it’s working well for me.

I wanted a front door camera and was walking through Best Buy trying to figure out what kind to buy. I saw a Vivint stand and a guy did a good job selling the product. He was knowledgeable explaining to me what my options were and it seemed like the best thing from my book for a home security. I customized the package and got sensors in all the windows, the outdoor cameras where I wanted them and two indoor cameras.

I've always had an amazing experience with Vivint. I have a very basic package that includes motion detectors and indoors sensors, and I have the panel which I’m able to control with my phone. The smartphone features are really easy to use, but I had to do an upgrade and when it happened, I was no longer able to use the feature on my phone. I called and they said that it was because of the package I had, but since I'd been using it, they just added that back on. Whenever I had someone out, it’s the same guy and he’s always super cool and really easy to understand.

I got a basic entry level package from Vivint which included the doorbell and a couple of key components. I can run everything through the Vivint app-- the front door and the back door. I can monitor the doorbell. I got the camera in the house, the motion sensors and the windows sensors. All that stuff was great, but I wasn’t happy with the garage door. The system is not compatible with LiftMaster doors. I can see that the door is open or closed for security, but I can't use the app to open up. I was told twice that it had to do with the LiftMaster doors.

The sales representative was not pushy and the overall process was very quick and professional. I would recommend Vivint to a friend in the future as we are pleased with the service so far. It’s pretty cool being able to see who’s at my door without leaving my couch.

We have recently entered into a contract with Vivint Security to monitor our residence. We have been customers for 2 weeks and the system is working as described. As we get more accustomed to this system it will provide us with offsite and onsite security.

My wife and I are completely satisfied with our new home security system and installation experience. The field technician was extremely helpful, thorough, and knowledgeable. He spend many hours making sure our home is secure. He was very professional and explained everything. The system is very high tech but easy to use. We feel safer already. Thank you.

From the representative that sold me the system to the install technician everything was great. The install happened about 30 minutes after I made the decision to get the system. The next day our representative that sold me the system returned to see how it was going. Excellent Customer Service!

Both the sales representative and the technician were ASWOME! They explained everything, answered all of my questions, and the installation was fast and VERY professional! I will definitely be recommending this company and my family and I feel safer already! Thank you.

Lawrence was beyond great. He wasn’t just doing a job, he actually cared enough to give suggestions on what he felt I needed to feel safest in my home as far as what products I needed and their placement. He left me feeling secure and very content with my new install. If ever Vivint employee was like Lawrence, you’d have no worries! Thank you Lawrence!

The installer John was absolutely fantastic! He was very knowledgeable about the services etc. Very friendly and personable. We love all the equipment that Vivint offers. I felt very safe the first night in our new home with the cameras. We love our new setup! Thanks so much!

When I signed up with Vivint, it was great. At that time, I didn’t know too many places that allowed you to view your home from your mobile phone. Also, instead of me going all the way downstairs to turn on the thermostat, I can do it from my phone. But now, there are a ton of providers that do that and they have better service. When I signed up with Vivint, there was all this great talk about what they can do but so far, it's just horrible.

Originally, we were very satisfied with Vivint. They were great before. However, they upgraded us to the new equipment and it had been a nightmare. The new equipment was horrible and we're not the only one with a new one. The installation of the old and new systems was fine. The older system worked perfectly but the newer system had major bugs in it. The cameras didn't work and it kept failing. The app didn't work as well and the cameras didn't talk to the app. There was a couple of times we were on the phone with tech support for like an hour. They were trying to walk us through how to fix it. Their service people had been out quite a few times to fix it as well. They did their best but it was the product. But the system does seem to be working now as well as the app and it's been that way for a few weeks. So I'm hoping that whatever bugs they had, they finally fixed it after a couple of months.

When my Vivint system was installed, it went fine. But I had it reinstalled because I wanted to change the placement of the panel and that went fine also. However, I still have a problem with its door codes. They disappeared from everything earlier in the year except for the panels so I can't get the codes anymore. And I've already called three times about that. Otherwise, everything's been great.

The Vivint team has been really good. Also we’re happy with the Vivint service package that we have.

We are enjoying the Vivint security system. Feeling more protected now. Bryan explained all the ins and outs to the system, which was installed the same day and within a few hours. Think the system will satisfy all our security needs.

From the moment Piper walked on my property she was kind and professional to myself and family. Even the technician who did the install impressed myself and family. The equipment sells itself but the people who provide the service makes Vivint incredible.

Tech was very professional and thorough. He explained the system to us beautifully!!! Had no trouble using it. Very knowledgeable about what he is doing and answered all our questions without hesitation. Had a very good experience and we’re both glad we decided to get the security system from Vivint.

We already had a system installed from the previous owners and was approached by door to door sales representative. Davis was very polite, informative and even convinced my husband to go ahead and signed up. He always made sure I understood everything I was getting and made sure to answer any questions I had. Chris was the technician, he got in and figured everything and went to updating and setting the system up right away. All with a crying 2 year old with me. I appreciate the representative that I spoke with on the phone too. I can’t remember her name but she helped answer and fixed the problem I had with billing in a matter of minutes. Thank you for having such respectful workers.

Was done quickly and properly hopefully it will continue to work. Garage doors work great. Installer was very nice and prompt. Salesman was excellent. We love him. So far I’m satisfied. I’ll contact you again if we need further assistance.

So far I am pleased but I must admit the camera placed in back is not adequate for viewing. Perhaps more cameras may be needed. It appears we might need at least 2 more cameras. Also the images from the doorbell camera is not so high definition.

Request installation service people to come back several times. They cannot come and hook up stuff anywhere they want to without my input. Their modem/router knock out my WIfi throughout my house. Have made several calls to get the problem straightened out. Now I am wondering if I made the right decision to switch from old security system to Vivint.

We found the salespeople used high pressure sales tactics. They have a very short cancellation period (10 days) which is something to be aware of. They installed same day which left holes in our walls after we cancelled it. They also require a 5 year contract where most companies offer 3 and for a much better price.

Haven’t gotten it work yet. Connectivity issues. Very disappointed with equipment right now. Sure it’s great when it is up and running. Spent more than 2 hours on the phone with a tech yesterday. Have an appointment for technician to come the house June 14th. Long time to wait.

I moved into a house and the people that lived there previously had Vivint already installed. Everybody on the phone with their customer service has been wonderful and extremely helpful. Unfortunately, there have been a lot of problems. For the first two months that I lived there, something went wrong every single day, so I was on the phone with customer service all the time. I had those specialty plugs that should link up with stuff and I had to have two separate plugs sent to me. My glass breaker in the basement was broken and they sent me a new one, which was so great and such great service. But it turned out they sent me a refurbished one, and then it broke. They had another one sent to me. It was every day that something was beeping on the panel and it was not hooking with my Wi-Fi.

I was very happy with your representatives. Harlan was very knowledgeable and explained everything to us. The installation was done quickly. The installers were great. Phil have a great personality. I would recommend these two employees to anyone interested in your services.

I was impressed with the quality of service compared to my previous security company ADT. The sales rep was phenomenal with the presentation. The installers were good. The only complaint I have with the installers was they put their dirty hands on my walls. I had to clean them after they left. They could have been more professional in that regard. I'm pleased I made the switch to Vivint.

We heard about Vivint through a neighbor and we purchased from them a service package that includes the thermostat, the motion sensors, and the camera. We needed the camera since we had some events going on. The reps were very professional and knowledgeable. The installers were good and the installation of our security system went fine. They showed us how to use our system and they cleaned up after themselves. Everything has been good with Vivint's service.

Vivint's installation team was clean, showed us how to work everything and answered all the questions that we have.

I like the Vivint system because it is easy to operate, and of the features that it offers, for safety. I have been please with the customer service that I have had experience with, so far. I have already recommended it to someone else...

I am enjoying my system. I would recommend someone for this security system. The camera are clear. I have one problem. The keypad need to have larger characters and the sign need to have the address on it. Thanks.

I talk to the salesman and he shows me everything I wanted and the price is right. Maybe 10 mins and had a whole lot people in my home and they were ran around putting all the things that they had to put in my Home and all working. All the 6 smoke Detector and 1 carbon monoxide and front doorbell with a camera and all other thing I wanted. It was fast. They do over the top. Outstanding job.

We got this alarm system on a 10 day trial. We were not told that money was going to come out of my wife's account. So soon. We phoned and Vivint said that they would credit her account, because she will get 2 N.F.S. charges. Vivint took too long to put money back into her account and she ended up with 2 N.F.S charges. Then Vivint sent me an e-mail that I would have to pay their N.F.S. charges. I WILL NOT BE DOING THAT AT ALL!!! We have been deceived and now we do not want the alarm system. As of the date May 25/18 it is not working right. We are willing to go to court and sue for false advertising and being deceived and lied to. The sales rep was supposed to come back with the final agreements but he has not leaving us with no information about what is going on.

The sales rep was AWESOME! Honest, open and direct. So far the system is very cool and works perfectly. The VIVINT yard sign even has an attached solar light! Our only issue was the doorbell camera, we wouldn’t get it installed due to the distance to an electrical outlet.