Vivint Reviews

We love how the customer service of Michael and the tech Jordan, they were great at explaining everything to us and we will recommend Vivint to our friends and family when they need a great and easy home security service.

The customer service from the call center was okay considering my order wasn’t accurate but my technician Eric was outstanding. He went completely above and beyond to ensure everything was perfect. He was super professional, extremely knowledgeable, and patient. I will definitely recommend Vivint to my friends and family, hopefully they will have the same installation experience that I did because the installation is what changed my negative review into a positive one.

My experience with the Vivint representatives (sales & installation) were outstanding. The gentlemen were very professional and friendly. They answered all of my questions. Their responses were thorough and concise. If these gentleman are true representatives of what Vivint has to offer, I would definitely recommend Vivint to a friend. I feel bad not mentioning their names but Cooper is the only name I recall. The installation guy was such a sweetheart but his name escapes me at this time.

Good service, good product and good deal. I live in a fairly safe neighborhood but you can never let your guard down. So installing Vivint give me peace of mind not to mention the importance in a medical emergency. All it takes is one button.

My sales representative was extremely professional and knowledgeable about system. However the installer was very unprofessional and needs training. The Nest that was installed is not working and I did not receive my carbon monoxide/ smoke detectors. I would like another installer to come out and clean up wiring and Fix Nest thermostat and install smoke detectors.

Was told one thing and got different things. Was going to reconnect my hard wire system and will have no extra charge. That was not done and was charged more. Said was going to replace with new sensors. Did not and did not replace battery in my old sensors. Did not get fire alarm put in or hook up or new battery. Left all the trash for me to take care of. Try to leave before system was done booting up and felt rush into have system install that night and had just got off work and was getting ready to eat. I'm not real happy with the doorbell installation. You have to see it!!! I do like the system. It a nice system.

Being a 78 year young widow, I have trouble reading the monitor without my glasses. The VERY SMALL white font does not help. I never had any problems with my Xfinity screen. You might want to consider improving it. It was also unsettling to watch the installer drill holes into the wall to connect the alarm. Xfinity's console sat on my bedrooms dresser.

My son told me about Vivint and I’m now in my second contract with them. They're a great company. The first time around, they accepted the features that I had in my security package and they added some window and door sensors, smoke detectors, leveling things for the garage doors, and keypads for the front and side doors. So far, I've been extremely satisfied with the service. My interactions with the sales representatives were fine initially and when I had the renewal. They were knowledgeable and willing to negotiate a little bit on the price. The installers have been great as well. We live in Naples, Florida and when we first moved here, they didn’t have anybody local for the installation, but it has been much better ever since they got local people.

The reps were very helpful and easy to work with. They made sure that I understood everything and explained everything. My family is very happy with the services. I feel my home is very secure and protected. I think we are going to be members with Vivint.

Installation was great. I’ve enjoyed the system so far. And the sales guy, Joseph, was absolutely amazing!!! I’m so happy to have chosen this system. I feel safer and love the user-friendly technology. Thank you!! I’m definitely recommending to everyone I know!

Was very nice, explained everything thoroughly. The only problem we had was that I had to wait over an hour for the survey because apparently Vivint had a high volume of calls and was unable to put our call through. Maybe hiring more operators would be a plus for such a high demand, and would keep customers more satisfied and the installers can finish their job and continue on to the next customer.

We are getting charged twice. Tried to correct. Told it will be fixed...not!!! If you cannot get this billing issue fixed, please just cancel our service and we will go elsewhere. We upgraded the service and do not see any improvement. Our door lock is broken after being replaced. Will not work remotely.

We bought a house that had Vivint in it already so we got it redone in my name. Dealing with their reps was a good experience. They were professional, courteous and everything they needed to be. I like the camera in the doorbell feature. If I’m at work and someone rings the doorbell, I can talk to them. I also like the old lock-the-door. I like to watch the video clips and see who’s been driving around. I like the thermostat feature too. I can turn it up and down from work. The service is worth paying for. Since having the system, I've felt a lot more secure.

I first heard about Vivint when my boss got it for his house a week before I did. The sales rep explained everything to me, and they did the installation the same night so it was all really good and very easy. I had the doorbell done and once we get all the equipment paid off, we’ll follow with the other stuff. Everything went well and I'm very happy and satisfied.

I like the convenience of being able to go on the computer, go on the internet, and see the area and the pictures if the system picks up anybody. But later on, I tried to get it uninstalled because it was not serving the purpose for what I got it for. There's this man living close to me and he was stalking the home at night and causing a lot of disturbance. I only had the one camera and he found out about it, and then he avoided all of the area where the camera could pick him up. There's nothing wrong with the camera but it's sitting outside and has a light on it and that’s a dead giveaway. I contacted Vivint to have the system removed but I have not gotten a response.

The technician that was sent to do my installation, was professional, knowledgeable and courteous. I am very happy with the installation so far. The installation of this security system give me peace of mind. I can leave my home knowing that my home is being monitored.

It took 2 days to install and set up. The equipment would not work. I am still waiting to hear back on my refund of the nest and compensation for the delay. Angel had good customer service and work hard to try and fix the situation.

The Install tech Chris ** was awesome. He sent me a text message when he was on his way. He was on time, courteous and professional. He made sure I knew how to use the system and answered all of my questions.

Install was done very fast and professional. Quick and easy setup. The only downfall is you cannot control the sensitivity on the doorbell camera and our flag would set it off every five minutes. Absolutely no fault of the salesman or installer.

Very good service! Good value for the cost○installation was very quick. I LIKE THE FACT WE CAN SEE WHO COMES TO THE DOOR AND THAT WE can speak to them. Also, that it records and we can later view who came. I ALSO LIKE THE GLASS BREAKAGE FEATURE.

Hey I can’t lie. Joey and Caleb hooked it up. I love this thing so far. I definitely recommend it to anyone in the market for an alarm system. They are the best. And they did it all in one day. If you want the best go with Vivint.

I was very impressed with the product and the presentation made by the salesman. But there was a bad communication between the salesman and the installer. Installer told me the salesman misquoted about my ring being tied into the system. I would told that the job would take 2 1/2 hours to do the install by the salesman and installer. Another install a cane to help stayed about 40 minutes and then depart. Another installer came to work stayed about 20 minutes and then departed. Total time spent installing was way too long. Six hours 3:00pm-9:10 pm. My ring is still not tied into the system? My billing is not correct. Overcharged me. Money has been taken out of my Account. I am looking for some type of closure to stay with this company. Need a response.

We've been having some difficulty with our panel. It started playing havoc with different devices in the house, so we called the guards and they came down. Our smoke detector kept beeping and then, after that, we had issues with the antenna and the card. Vivint came and replaced the card in the panel. But then, the camera is still not working.

We originally signed up for service in 2012 and even transferred our service to Oklahoma City, OK when we moved from NM in 2016. In May of 2018 I accepted a new job and we moved to Greenville, SC. I called to cancel service because we would be renting in Greenville and was told by the representative that we were still in contract so I told them I’d call back when we moved in June to decide what we would do. When I called back on June 18th I was delighted to hear after the rep went through the notes on my account that I was not in contract and could cancel at any time. I told him that is what I wanted to do and he said I would have to send my request by email.

I've had Vivint for almost four years and I'm satisfied with the service. However, I wish I can pay less. Nevertheless, I upgraded with the camera and doorbell and so far, they're working perfectly. With it, I'm feeling a little bit safer.

My interaction with Vivint's sales rep was okay and the installation team did a fine job. I have the basic set up and so far, the service is okay.

The neighborhood was a new development and Vivint's reps were walking around recruiting people. I decided to work with them because it was a good price and it was the right time. We decided we needed it. We have two outdoor cameras, one indoor camera, one glass break notification thing, and several door and window alarms. The person that showed up for the installation was late because they had booked too many people. Then, he said he couldn’t install the camera, so a different guy had to come back the next day. It was kind of irritating. This was two years ago and I guess they were really busy. Everything has been great with their reps and they have very good response for everything and any issues that we've had.

What we have with Vivint is meeting our needs right now. Their installation team was unobtrusive. They did their job and went on. We only had one problem and it was at the middle of our service. We changed where the motion sensor detector was and it was in the room where we have a fireplace. Our logs shifted in the fireplace that was burning and it set off our motion detector and nobody was home. They notified us but they had the wrong location with the numbers of the different door, back door, garage door and front door.

Our Tech was excellent. He arrived early and was thorough and expedient. He was courteous and professional. He was more than able to answer all of our questions and concerns. I would highly recommend Vivint and our installer to anyone who is interested in an alarm system.

We have a Vivint Security System and I can say working with Vivint has been the most horrible experience ever. We have had to call multiple times because our camera doorbell does not record clips. We get transferred from department to department and when we do get a rep on the line, the outcome is the same, NO RESOLUTION. We are at a loss since Vivint can't seem to fix the problem but does say they can send someone out only to charge us $120. That's outrageous and not very customer service like considering they were very fast at selling us their system. I would NEVER recommend Vivint to anyone.

My sales rep and and technician were very knowledgeable and friendly and helpful and I love the system!!!! From sales visit to install was very timely and easy to use. Love the doorbell camera and the best feature to control my AC. Love the safety I feel knowing my house is protected.

Everyone that I have had an encounter with that is affiliated with Vivint has been professional, courteous and efficient. The change from ADT was seamless. The install was fast and informative. I am so glad I left ADT and switched to Vivint.

The tech was very friendly and walked us through every detail of the system. Helped us set up the apps and how to work them. My wife and I feel very confident we won’t have any issues Know how to work the products.

I have a few days of service, but feel very happy and it's easy to work with and people are very nice and ready to help me. And give me a peace of mind when l go out and know my home will be safe. Thank you so much.

Professional job Installing a new alarm system with doorbell camera and monitor in the backyard And the state of the art keyboard and downloaded app allow me to view in control system with my phone. All my questions were answered. System tested and was satisfactory To my wife and I.

It's my first time calling for technical support. The technician is very knowledgeable. He was able to troubleshoot the issue and explained to me well what causes the problem and how to deal with it. After the call, the issue was resolved.

My overall experience with the technician was overall enjoyable except for a few things. 1) When I applied for the financing of the equipment, he told me my credit was already ran and I was already approved, not true. I later got a notification that I had an inquiry on my credit report. 2) I did not receive any Google minis, the tech said that he was out of stock and that he would have them mailed to me. My thing just be upfront and honest about everything associated with the business transaction to new customers.

I really enjoy your system. Sometimes our cats set off the alarm from bedroom windows. All in all I'm glad we have VIVINT! I have recommended your system to a lot of friends and family. I hope that they will call or talk with your representative, Derek.

The crew that took care of my house is professionally the best team I have ever had any work done in my house. I would recommend my friends to this company and the people I work with. The salesman that came out was a young professional. He stayed on topic keeping me very interested in what he was saying and sold the product.

While trying to make a quick sale and getting me in the door to their system, we negotiated price, but didn’t give the tax + and make sure all items are included when installation is being done. That means all sensors, panels, yard signs, stickers, etc... as that was not the case with me.

Our house already had door and window sensors. Vivint added some glass breakage as well as a system to monitor our smoke detectors in case there was a fire. They also put in the garage door, a carbon monoxide sensor and a couple of remotely programmable switches for lamps so we could have those turned on and off while we're out of the house. However, we moved and we disconnected our service. Our new home has a prepaid system and we're making use of that.

Long ago, my daughter had Vivint on station. She had the system installed and let me know that the system is so great, that I must go for the same and I did. I got the cameras and the alarm system in the house. My interactions with their sales reps were not too bad. However, I was not happy with Vivint because the camera was offline. And, it was almost impossible to get a hold of help but I sorted that out. The installer was good but she didn’t install the stuff very properly and I fixed the installation myself. Vivint system is like anything else but their people are way better than ADT so I'd choose Vivint compared to ADT.

I was very pleased with Vivint’s rep. Also, we had a great installer who installed and explained everything for us. Since getting their system, I’ve been very pleased with their services. It’s so much better than when I was with ADT and another company. I like their customer service, my options with them and fact that I can do things with my system on my phone. Also, I’m really impressed with their monitoring team. They’re well-experienced and very pleasant to work with. I recommend Vivint.

I have been dealing with Vivint since July 2017 but ever since the alarm was installed, it has not worked correctly. Somebody broke in my house in May and I couldn't even disarm my alarm. I've been telling Vivint about that and I told them to come get it. Their representatives gave me the runaround. One person said, "I will let you out of your contract," and when I talked to somebody else, "Oh, we can't do that." All they did was send technicians out to my house but I want them to let me out of my contract because I can't pay for something that doesn't work and it's not protecting my family. I'm tired of talking to them. I would tell my friends not to get Vivint and to buy their own stuff from Best Buy.

It went smoothly. Franklin the installation agent was very helpful, friendly and knowledgeable of all Vivint products. Very transparent as far as pricing and services, surveyed the home to see if any money could be saved on equipment. Quick and easy. Very punctual and respectful of my home.

We have waited one month and two phone calls for the rest of the other equipment. We did not receive the two minis or other promised equipment. I have been a customer for a number of years and this upgrade experience was not complete. I am disappointed.

System is great, technicians were very friendly and helped set up everything on my phone, cameras look clear and I feel safer knowing I can keep an eye on my family. Will definitely recommend this company to all my friends.

We are more than unhappy with both the company and the products from this company. Over a year ago now we were sold on this system by a door to door sales man who first of all gave us false information pertaining to the amount that Vivint would cover to get us out of our current contract with another alarm company. We didn't find this out until after it was installed of course. From there we have had nothing but problems from the cameras not recording to the panel always being offline and us not being able to view any live feed...

The Installation of the alarm Vivint was really fast. The workers were really nice and answered any questions that I had. They explained the usage of it really good and with details. Overall they did a great job. Thank you.

Both the sales team and the installation technician were extremely professional, pleasant, and helpful regarding our experience with Vivint. We highly recommend Vivint to anyone looking for a modern, efficient way of insuring home safety. Whether we are at home or away, we feel our home is protected.

The set up and installation was a great experience. Great people to work with and customer service was second to none. We have had to make a few adjustments involving the thermostat but that was just as easy as getting the system setup and installed. I would highly recommend Vivint if you are looking for a security system or smart home system!

The installer did a nice job of installing the control panel and wireless transmitter. However, he left the empty boxes and pieces of wire and stripped insulation all over the floor. The person who uninstalled the control panel did not patch the hole in the wall as he did not have the materials to do it.

Vivint had a representative coming around in our area and it has been three years since I’ve put the system in. I have the camera on the outside and the keypad for the doors. I like the whole system thing.

We were at Best Buy and we saw the Vivint exhibit there. We talked to the salesman and he explained clearly then gave us the price. He was not a pushy salesman type and our interaction went well. I liked that he was giving in information. The technician came and installed. He took his time and got it working, so the installation went well. Our package is simply the doorbell because we already had an alarm system that is wired with the house when we bought it. The doorbell is working well and we enjoy it. We like the screen system and it is great that we hear and can talk back and forth with everybody who walks by the front door. We like Vivint and I would recommend it.

I moved into my daughter's old house, and a Vivint system was already here. Everything was wired up and I had to contact Vivint when I had to have a repairman come out, and he took care of the problem. I have the basic service package with Vivint and I've had several false alarms that cost me money but still, I'm happy with Vivint.

The Vivint people were going around and up and down the street giving out information on their security system. I got a doorbell camera for the front door, another camera pointing outside at the back door, and a camera inside the house. The sales reps and the installers have been good. But when I called Vivint and asked for an upgrade, they came in and tried to charge me what they would with a new customer. I ended up threatening to leave before they would do anything about it, but they did and I'm now on my second contract with them. So far, the service has been great.

I'm affiliated with Prime America and Vivint was one of the motion things that they said they offered so I was willing to give them a try. I did an upgrade in cameras and stuff because of the situation where I was that I needed a better camera and they were able to provide that for me. I've had experienced some technical problems, but overall it wasn't a bad experience. Installation went good and Vivint responded right away. The service gals were pretty good. I'm in the process of moving so they're gonna have to remove it again. I spoke to them and they are getting it set-up for next week. Overall everything is good.

Yes, I would recommend you to friends, your installer came out and did a wonderful job. I highly recommend him. Very professional, courteous, explain things well. Had got me finished so I could get my daughter a registered for school on time.

I hadn’t planned on buying but the service seemed good and reasonably priced. It gives me be services that I wanted. I would prefer that the main panel did not shine a light on the wall but that may be a setting I can adjust.

Upon the install of the equipment, our home wifi became very slow. In addition, the phone features did not work. When trying to view the doorbell feature, I was not able to. When trying to use the microphone feature, my phone said the feature was not available. I wanted cameras for the backyard, but did not want holes in my drywall or siding (thought they were wireless/cordless). I was also charged unauthorized amounts and getting my refund has been a nightmare.

Representatives from Vivint came to my home and they were all right. Last time, I contacted them over the phone to help with my alarm activation and they took care of it. They did the installation with my alarm code box and it seemed it was patched into a secondary source, a source from the previous company that I had. It should’ve been done differently because I had a heck of a time trying to find a battery situation to the alarm code box. They came in for that and said that it was okay. But it still seems like it needs to be rewired. Also, the system's features are alright but I should get a free surveillance package.

Installer Andy ** did a perfect job on my install. He was on time, polite, very knowledgeable about the products and how they work. This is my 4th account with Vivint and he was the best. Thank you, Andy.

I called Vivint about my system, and they came and fixed it. I called again last March as the doorbell was damaged and they said that I needed to buy another one and pay for it which I didn’t understand. It has not even been a year and they’re gonna charge me for this. I told them that I've called them so many times to fix my problem and if it can resolve it, they can go ahead and put it on and I’ll pay for it. So I paid, and after that, the other worry was the issues with the camera. It was in the backyard and when I look at it through my phone, it says, “Loading and loading.” So I called again and told them, “Maybe that’s because it’s far away from the panel” and I told them to switch it to the front. They came and moved it from the back to the front door but I still have the same issue like two weeks later.

I’m a property manager and I have condos that are rented, and Vivint is one of the companies that rent my unit. I have it in my home due to convenience and caring about the stability of their system. I have the doorbell camera, motion sensor and I have three doors that have sensors on them. I liked the friendliness of the service tech and his knowledge of what he was doing. Everybody’s been super nice and easy to work with. They have an excellent product and customer service. I’ve already recommended them.

Everything has been great with Vivint. The installers did everything very professionally. They explained everything out and got everything done the way they said. And they made you sure we’d know how to run the system. They told us what to do with different types of emergencies and what would happen. I just love everything about the system. The lights and the ability to talk through the door if we’re not home and somebody rings the doorbell are great. We would drop things that sounded like glass and within seconds the alarm went off. I also love the fact that I can set the alarm on the door to lock the door if I forgot to lock it at the house so I don’t have to go back home.

I changed home security companies on Sat. Today is Monday and since the install Vivint has lost connection with the sensors at least 5 times. Making wonder how secure my home actually is. When the Vivint system loses connection to my door sensors. I guess I need to really make sure the doors are locked. The security system fails at least 2 twice a day. I would not recommend securing with Vivint.

Vivint pricing is great, and I really like that there’s no contract with their new restructured plans. It’s about time someone responded to the needs of a mobile population, particularly in a military town. Alan, our representative, stepped us easily through the process, and Earl, our installer, had the system and service set up the same day! Fantastic group of people. We couldn’t be happier.

I have sent a letter on 7/24/18 (one full week ago) to VIVINT Claims Attn: Nathan Wilcox regarding extreme financial outlay as a result of misinformation received from Vivint. Despite my effort, I have had no response whatsoever from Vivint.

I have never bought a security system - or any product outside of girl scout cookies for that matter - via a door-salesman. However, my pieced-together personal security system (non-monitored Samsung SmartThings devices) had been giving me trouble for months when the Vivint team came up to our door. They were personable, even while braving the Memphis humidity and heat, and knowledgeable about the product and service they were selling.

The installation was timely and quick. I was instructed on how to use the equipment and am very pleased with my choice of Vivint. Vivint was very easy to work with as I updated the system and changed my payment information.

Not too happy with the service hook up. Your Rep has a nice sell pitch there. Around 2 pm service rep came around. 3 pm left. After 11 pm and yet still not finish with the setup. Disappointed and this is within the trial period. If not done today I'm canceling.

System stopped working 3 days after installation. Spent 2 hours on the phone trying to get it fixed and 2 calls to set up a service appt. When I called after he was 3 hours late I was told he would be there eventually, but he never showed at all. Not happy at all with any aspect of this company.

Not usually a fan of door to door salesmen but he, and the installers, were great! From opening my door to greet him and closing my door when they were all finished was only about 2 hours. Great customer service.

My husband and I have had a security system for 2 decades and the Vivint system is by far the best we have had. We both really like the fact that you can control your system from anywhere, including setting your thermostat, locking and unlocking yours, arming or disarming even if you are on a Cruise ship. This is by far a must have for everyone. I HAVE BEEN TELLING ANY AND EVERYBODY about this wonderful high tech system that I have. It's also fun being able to interact with our iGoogle Homes and tell it what to do for you and even just asking Google to play some good BLUES music and it hooks USB ui p with Pandora or YouTube. Love it. SALESMAN and Technician were just wonderful.

Vivint is a great service. So far, from what I've seen, it's very easy to arm or disarm my security system. I can control my doors, cameras, and sensors all from either the panel on the wall or my phone. Convenience and security all in one package.

I updated my old system to get quality protection that cannot be shut off by cutting the phone lines. I gave five stars for the way your salesman and Installer did their jobs. Robbie was a very pleasant and knowledgeable salesman.

Vivint's sales representatives were very efficient and they knew their business. I was impressed that they were very pleasant individuals. The installers did the installation the same day and they did it very quickly and efficiently. We have a couple of doors that are glass, so if somebody broke through those and stepped through them, it would not trigger the alarm because they wouldn't have to open the door. And the system doesn't cover windows. Vivint's a good system but it isn't a perfect one. But overall, for what we got, it's fine.

We were very dissatisfied with our last home security. Now with Vivint, we have a glass break sensor and we have different door sensors. We have motion detectors and the video camera as well. We're able to customize a little bit within the package without going way over budget. But the sales rep was horribly pushy and aggressive. We had already said no, but he really wouldn't leave. He was here for two hours and finally, we gave in. On the other hand, the installation team was really good and they were really nice.

We had a new home so we looked around for a security system and our family members recommended Vivint. The installation took twelve hours. We didn’t expect the installers to be there that long during the day. But they showed us how to use the system and all of the features before they left and they cleaned up after themselves as well.

The cameras that were installed are messed up. They freeze up and would lose connection, and we gotta restart them. It happens often. There were times when we were away from the house and we would go check on our cameras to check on everything and it would say our camera was offline, so we couldn’t see what was going on in our house. Moreover, my wife said that we're paying for a glass break sensor that never got installed. It's disappointing paying the amount of money for their stuff. However, the rep from Vivint who came to our house did a good job. And our friends have Vivint as well.

When my neighbor had Vivint I decided to also have it. We have the doorbell, smoke detector and carbon dioxide detector. The installation team was friendly and nice. They showed me how to work the system.

A Vivint guy was making his way through the neighborhood and I talked with him. He gave me a lot of information and I decided to change my security service provider. The installers came to set up my security system and they cleaned up after themselves. They also showed me how to use the system. So far, my experience with Vivint has been fine and I was satisfied with the service.

The rep that came out and got us all set up was great. The technician came the same day and installed the system. The main camera has good quality but not perfect. The doorbell has really good quality. I am really loving this system and highly recommend it.

The technician that came and set up the equipment was absolutely amazing and extremely helpful. I would recommend him to anyone in a heartbeat. He was very efficient and helpful with making sure I knew how the equipment worked and was satisfied with the equipment and his work.

The experience was pleasing & informative. However, the length of time for the process and presentation was longer than stated. Also when the salesperson introduces him/herself at your door, they should allow the potential customer an option to schedule an appointment for another day and time.

I liked the service and particularly the professionalism and friendly customer reps. It just took a little long to get everything setup in order to get a discount - worked past midnight; plus still not sure why I had to take a loan for the equipment; which is a first.

Great quality products, courtesy, professionalism and customer service. My wife and I are extremely grateful for Ryan ** and Jesus ** visit to our home and for their genuine concern for our security. Thank you both and Vivint very much.

I wanted a security system that included cameras for me and my family, I found Vivint. I set up installation 3 times. They told me that they would be out and never showed up. Finally they came and installed everything. At first they seemed great but then I kept having issues. The cameras would black out. They would skip. I would call and be on hold for more than 30 minutes no matter what time of day I would call. I have made so many calls to them and have wasted countless hours of my time. When I do speak to an agent they are very condescending and rude. The techs are the only good part of the company especially Leonard. He has been to my house a few times and is the best. He is so nice helpful and very concerned about what I need as a Vivint customer, they finally had Leonard come out and install new outdoor cameras.

Our guy Mike was excellent from beginning to end. Very efficient in his knowledge of the product. Very personable. Originally, I was about saying no! The product is so efficient, we couldn't say no. The guy that did the install was very friendly as well. He answered all of our questions thoroughly!

I was astounded at how quickly and efficiently the installation was completed. Very good explanation of the entire system until we were comfortable with it. Installers were professional and courteous. We are thoroughly satisfied and highly recommend this system to anyone seeking a security system included in a Smart Home.

My grandson and his wife got the Vivint service and they really loved it so we switched from ADT to Vivint. When Vivint showed me all of the features that they had, I thought that it was the service I wanted. Their installer was wonderful and I love being able to set the alarm after I get out in the car. Before, I would leave my phone at home. Now, I can’t do that because it gets up the alarm and closes the garage door for me.

Vivint's service is excellent and I've had them for three years now. I got cameras and doorbell, and they updated the panel. The representatives have been good. They come out and fix ASAP if something breaks.

I've had good contact with Vivint. When I need something done, they're very quick about helping me out with it. If I can't figure out what to do, they would show me. The system's features are all pretty simple and good.

Thomas ** was there on time, was courteous, helpful, explained everything clearly. He took extra time to ensure the placement of cameras were good. Went into detail on the programming and walked through the process. Excellent installer with great customer service skills.

The salesman was professional & polite, and the installation was trouble free, professional, & completed in a timely manner... I have notice that the volume of the active voice of the system is not adjustable above a certain limit. I wish I could adjust it louder.

The sales person was very nice but was not honest. He didn't answer my questions directly. One of issues I had I didn't know the pricing of the items I selected until the techs installed them. Things happened way too quick, I thought I was getting an estimate and he kept telling me that I wont be billed until I sign and yet the tech guy was on his way to install the service. I was also told I had 2 weeks to cancel but it was not until the tech informed me that it was only 3 days. The tech was very informed and professional and he is the only reason why I'm keeping some of the service.

My representative was outstanding and helpful. He answered all my questions. He thoroughly reviewed the information and equipment. He assisted with programming my phone and installed my Google home device and app. The installation was quick. He cleaned his work area. Most important he was early and that meant on time.

Tech was spot on and knew his stuff. He was both professional and polite. Made the experience enjoyable. He explained the system to where my daughter could understand it. System is clean looking and adds to the house for sure. Glad I got the system.

The salesman was cordial. The installer was polite and courteous. He completed the install in a couple of hours and cleaned any mess he made. The cameras installed are modern and the video is clear. There's no way to delete the the daily activity log. This data eats up cell phone memory. I may need to delete the Vivint application and re-install it to clear the activity log. I called and e-mailed Vivint for an itemized price list of equipment installed. I received a list of equipment installed, but without prices. We have had no issues, so far with the system.

By far this is the best security system on the market. When we decided to switch it was because of all the Benefits we were able to receive having this system. I would definitely recommend Vivint to family and friends.

I love the wedge work. It's real convenient and I think it's perfect for my home. I will make sure to tell all my friends about it and family and suggested to them to get it for their homes. I love the way the whole system works.

Both experiences with both people were excellent. They clearly explained what I'd be getting with the package, answered all my questions and were very respectful. I would recommend Vivint to all my family and friends. I have had no problems with the security system so far and is very easy to use.

I wish that Vivint salesman would have never stepped foot on my porch. It has been a nightmare ever since. Several promises were made but not kept. Installation was unfinished the first day, tech promised to return to finish “in 2 days”. Tech told me the salesman charged me for things I didn’t need (Life Alert pendant, extravagant thermostat, etc). Tech was fired the next day. I messaged the salesman and said I wasn’t happy with the system and wanted it removed. He promised to fix it and to extend the trial period. A new tech came. He was a disrespectful jerk. I called Vivint to cancel. They said they needed to confirm that the salesman said he’d extend our trial period. He denied it. That’s it. I’m stuck with a crappy security system until it’s paid for. I would not recommended Vivint to anyone.

First off I just wanted to say that these people lie. I was home one day and a salesmen came to my door and presented me with Vivint, a cutting edge security system that can control your thermometer, lights, motion detector and has a doorbell that records videos. It all sounded amazing so I decided to purchase it. The very next day the system lost WiFi, so I couldn’t even access the system while I was at work. I was told it would still record even while it was offline, which was a lie. I called the service team and was told that they couldn’t fix it. I then had to call the guy would sold me the system and he came over, told me that apparently they received a batch of faulty panels from the manufacturer and they just needed to replace it.

We had a hit and run outside our house just a few days before the Vivint sales guy shows up at my door after a long day of work. We were heading on a weeklong vacation starting the coming weekend. It all sounded so great and so fair because I was so nervous about leaving our house unprotected. We got two outdoor cameras and a doorbell camera. The day after installation, I questioned the cost and looked in our contract and all the emails for a detailed list of what the equipment and service cost. When I couldn’t find it, I emailed support as well as our sales guy. After a few days I still didn’t have it and I wish I had cancelled the service then, within the “three day cancellation” period. I called Vivint. It takes FOREVER to get anyone on the phone. I finally was sent an invoice with the detailed charges.

Our sales Rep Jose, gave great service and followed up multiple days in a row! He genuinely seemed to care. Our initial tech, was rocky, but The tech manager did the install himself and was fantastic. We couldn’t be happier or feel safer with our choice :).

I am enjoying the system for what I have so far. I just realized that the tech did not give me my glass shatter detector. I am paying for it and don't have it. I will have to contact Vivint and complain. I'm quite sure I will be happy with service once I have what I paid for.

Our technician, Leon ** was the best professional, answered all questions and had a great install. He worked late in a Friday night to ensure our system was working correctly. Very hard worker! We love our Vivint security system and feel safe!

Understood the feedback from agent as a new customer, there's a lot that I have to learn and remember and about the new security system along with any discrepancy. Right now I am enjoy the safety and security of my new home. I was just beginning my hunt for an affordable system when your sales representative showed up at my front door. Wonderful.

I've been with Vivint for years and they've really been good. But it would be perfect if their monthly fee was less.

I liked the products of Vivint. I liked what they were offering and they had what I wanted in the package. The people that came in were local. It was cool to have them come and install. It took about two hours to do it. However, there are some things that I would like to see that aren't being done currently with Vivint. One of the things is it seems like their system requires a fast internet connection. I get the purposes of that.

There was a gentleman that came to our door and he presented the Vivint program. I liked his presentation and my husband was ill at that time and the idea of security was something that we felt we needed to do. I’ve been with Vivint for about seven years now and there have been a few times where the alarm has gone off by mistake and their response time was excellent. When I moved though, I had a difficult time getting the signage and stickers for my service, so I transferred my service to a different place. I moved to a neighborhood that’s not a good neighborhood, so the signage was very important for me to have out in the front yard immediately. It took about three weeks to get the signs, so it was unnerving and I was being tossed from one rep to another with a lot of different excuses that didn’t make a lot of sense. But eventually, they got it right. I would recommend Vivint.

The Vivint salesman that cam by the house about five years ago was good and the installers, for the most part, did everything. They didn’t ever hook up the window sensors and that was something I talked to the Vivint team about it and again, I was still waiting to hear back on the rest of it. I just figured out that they never terminated them. They never actually hooked them up. I recently had a doorbell camera installed and I like that it’s a little bit more active. It seems like it doesn’t catch a lot of the times when people come to the door for the visitor settings and then the video feed is extremely choppy, and being that I only use my mobile device to look at it. It’s kind of hard to use it for what I thought I’m gonna be able to use it for.

We looked into Vivint and it was something that made sense for us. The kind of the promise of being able to access it on our phone was very helpful. The sales rep who came by, Kyle, was helpful, friendly and he explained the whole thing quite well. He also talked us through the options that were available. He let us ask some questions about the pros and cons of each of the portions and it wasn’t high pressure with trying to get us to sign up for things that we didn’t need for what we were wanting in our lifestyle. The installation process was fine. It took a little bit longer than what I expected because of a couple of snags with coding the keys but it wasn’t too onerous. We were trying to see if we could use an older set of keys that we had and code them to the new locks but it didn’t work.

I had a hefty install and my technician was Dan ** and Derek **. These gentlemen were OUTSTANDING and did an amazing job. Would absolutely recommend them to anyone to install the system. Happy to have my new Smart Home!

Both the salesman and the technician were very professional, efficient and polite. So far I am happy with service. They worked from 8 pm to 1 am. Great work ethic but not the most convenient for customers. However we agreed to be flexible.

I don't like that I can't adjust the sensitivity of the doorbell. I have had about 10 notifications in a 5 min span of recording of nothing. It's annoying I had to take notifications off for my doorbell. I like that I can control everything from phone. I forgot to set the alarm one day leaving for work. So when I got to work I alarmed the house nice.

The salesman was very informative. The installers were prompt and knowledgeable. The main unit came disconnected from the Wi-Fi shortly after the installers left, we called the installers and they came back the next morning... All in all, it went very well.

Brad was great. He explained everything perfectly. He also followed up the next day to answer additional questions and to help me get things set up. CJ was also great and very fast to get everything hooked up. That’s all.

Have had the system for about a day and am pleased with it so far. Still integrating into the home, so don’t think we’ve discovered everything but seems like it will fit all our needs! Pleased with the customer service and installation.

Franklin the installer was very patient with my questions and explained everything in detail to put me at ease. I was very happy with the service and installation very professionally done. Will recommend Vivint to all my friends after my pleasant experience. Thanks again for everything!

Everything has been great—all the people I have dealt with are great but after less than 24 hours of having VIVINT, I am encountering issues with the panel and cameras. The support staff I spoke with are great but the issue wasn’t resolved so a tech has to come to my house. It’s fine but I really wish this issue doesn’t keep occurring.

Great job done by installers!!! They were very professional and they made sure that we understood the system and all of the features before they left. I would recommend Vivint to all of my friends!! I feel very safe now!!

A Vivint representative showed up on my doorstep asking for my spouse whom wasn’t home at the time. About an hour later a different rep came through and approached my husband as he got out of the car from work. My husband explained that we were not interested in purchasing a system through the company. The following day, I’m notified via email that there was a hard inquiry on my credit from this company. I never spoke directly with anyone with regards to establishing any type service, I did not give anyone my social security number, not authorize my credit to be ran. This company obviously has shady practices. Someone should be monitoring the company for theft. I have filed a dispute with the appropriate credit reporting agencies and will be contacting the Consumer Financial Protection Bureau.

Have nothing but good things to say about Vivint. Everyone is eager to help. And make sure everything is square before you are done. Don't know how we ever lived without it. Tell your friends they should jump on board.

I like the quality of Vivint's system, including their apps. I've had good interactions with their reps and the technician who came by was good as well. Everything was streamlined and I had a good experience overall.

The sales rep from Vivint talked well. He was a good guy who opened the package up to whatever we needed and what we were interested in. We ended up getting the security system and cameras and those worked pretty well since. Though once in a while, we have to reset the monitor, other than that, it has been great. When the package was installed, two of their guys were on it. A guy ran through me the deal and checked the credit card payment.

I have the Vivint thermostat and the service has been great. Vivint's reps were fine and the installers did well on the installation. I would recommend Vivint.

We went to our son's home and my wife liked the way the Vivint system operated, how he used the keypad to get in and the cameras. The reps were very professional and they knew what they were doing, especially the installers. The guy that installed the system explained stuff to us. They also made sure that we understood what was going on with everything and made sure we wanted things placed in a certain area like how we wanted it.

Tech was great, listened to what I wanted and went through everything with me. He was always very fast at install and made sure I knew how the system worked before he left. He always made sure to tell me how to contact anyone if I needed anything else after he left.

The sales representative Blake ** was professional, friendly, honest, and very knowledgeable! I used to be with Vector Security but Vivint is the best in the business thanks to people like Blake! I would recommend this service to anyone I can! Thank you for your business Vivint.

Vivint representative and the installation crew were very professional and friendly. They provided all the necessary information and answered all questions to satisfaction. The security system is quite advanced and easy to understand. It also has a friendly user interface. I definitely recommend it.

The Good: The Sales rep was honest, well-informed and we really enjoyed our interaction with him. He explained everything clearly and went out his way to make us feel comfortable and informed of everything we are doing. The installers we excellent! They worked fast, but didn't cut corners, communicated each step, cleaned up all their mess, and were all around great.

We love our system. A week after having it installed we went on vacation. Was able to monitor our home from miles away. The guys who came out were very nice and explain every step very well. So far so good.

Installation was very fast and both sales and service rep did an outstanding job. Everything was explained thoroughly from the plan description and cost to the actual operation of the panel and locks. I felt very satisfied with the overall service I received.

So our rep name is Rob and he was super nice and said he was a christian man. Not so when he wont return calls... I should have known better. Security companies are crooks. Our service is not even installed yet all the way and we cannot reach the technician.

The Smart Box spends more time offline than on, constantly having to reboot to put back online. Every day it seems to be a problem. I'm considering having it removed because it's impossible to get a technician out to correct the problem.

Excellent Salesman Jacob ** is. The installer Jon is also a professional. Did not need to call customer service as yet. The equipment and the Vivint software on the cell phones are excellent too. Trust the future experience would also be great. Nice to be a Vivint customer. Thanks.

I had another system and Vivint came to my house. Vivint's system is quicker and when I first got it, I had the thermostat thing. However, it wasn’t working for me. And when they took it back, they were supposed to take some off of my account. I kept calling, but they never did. And I’m still paying ahead. I just got the basic with nothing extra in my bill and it's almost $70. They also promised me that when I leave the other company that I booked my contract on, they were gonna pay for the difference, but they didn’t do that either, so the representative lied to me. Once my contract ends in April, I’m done. But the people at Vivint are professional and courteous.

I've been with Vivint since 2008 and their reps are very efficient. They are a good company. They respond right away when my alarm goes off, even in the false alarms, and they've always been courteous. I was recently upgraded from the battery-operated system to the digital and the young man was fairly knowledgeable and was here for eight hours. He stayed, he didn't hurry and by the time he left, everything was working perfectly and I haven't had any problems since. I'm in the Willingboro area and I look on the lawn and every sign that I see is Vivint.

The salesman from Vivint was very good and professional. Also, the features such as the motion detection, the glass breaking, and fire are fine. But I would prefer it to have a video where I could monitor on my phone in case something goes wrong. I also like that the system does automatic alert to the police and fire departments, and emergency response. If it wasn’t for that, I would probably replace everything with my own equipment and just alert myself or the neighbors if there’s a break in. However, the installation was not great because there were a couple of holes put in that didn’t quite work in that placement so then Vivint had to drill another hole and when they plugged the equipment, the hole was very apparent.

The sales team from Vivint came to visit me and they were pretty passionate. I have the monitor system which includes the doorbell camera, and it was very intuitive to install the system. The installation team was a little messy at first, but I raised a question for them to correct it and they did.

My parents have had Vivint ever since 2010 and I always said when I moved out and I got an alarm system that I would get a system from Vivint. I love how mobile friendly their app is, as well how easy it is to use their system. I can check on my pets while out or at work right from the camera that is installed in my place. I love how you can set up other users to have their own access code instead of them using your own.

Our installer Justin is THE ONLY REASON we kept Vivint. Our original quote included no window or door sensors (even though we talked at length about my current system with doors and window sensors through Comcast) and the rear camera we were promised couldn't be installed. Anyway all of this had us extremely frustrated and ready to pull the plug on the entire operation but Justin was calm, insightful, rational and basically helped us look at the bigger picture and just did an amazing job; the kid is a real asset to your company. I will be very proud to have someone like that working for me.

Very pleased with all the information that Bracken ** provided my wife and I with and let’s talk about the amazing fast same day install from the install guys, I highly recommend this well put together team. Thank you, guys.

June another payment came out. I was told not to worry. Everything would be taken care of. IT WASN'T.

Tech was prompt. He explained everything very well. Great customer service. I would recommend your company to friends. Tech was very focused and very helpful and answered my questions promptly. Tech Michael is an asset to your company and presented himself professionally.

Excellent system, I feel very safe. Living in a red light district no longer worries me. With Vivint I know I am safe as well as my family. I recommend Vivint to all who desire to he safe. There is no other home security device like it and it is affordable.

James did a great job explaining the Vivint security service. He answered all my questions satisfactorily. I have wanted to get home security and am happy with the features Vivint offered. The only thing is don't say you are "giving" the equipment and as the cost of it is rolled into your monthly service bill. I would recommend anyone check out what Vivint has to offer.

We have not had doorbell camera operation since Tuesday. Our phone keeps disconnecting off and on. I have not had time to deal with this issue as we had company from out of town and husband was in hospital. Will be contacting Vivint today.

At home, it's just my wife and me. Since my somebody is at home by themselves when I was traveling, we wanted to get a home security system from Vivint. All their sales reps have been good and very professional every time I've dealt with them. The installation process was easy and the alarm was already installed at this particular residence. I like their thermostat, the door locks and overall security. I've always enjoyed dealing with the staff when we have had an issue. I have recommended Vivint to a number of people already. I've told them about Vivint's reliability, the way things get put together, the people that come out and install and how well they do.

Hunter was very personable and answered all my questions. He followed up with me consistently and made sure everything was to my satisfaction. I was very hesitant to answer my door when first offered your security system but was quickly put at ease with your awesome products and service.

My initial reaction with the sales reps was not very good. They're terribly confused. They have two different divisions and they hire outside consultants to come to the house also. One installation team got in competition with the other and started setting up the system five days early and stole the other team's commission. I was very disappointed overall. That was a different installation team and they were subs who didn’t work for Vivint. They drove out from Utah and canvassed our area and I thought they were the original team. They did not say they weren't and they started putting stuff in. Vivint knew exactly what was going on and the original team was very disappointed because they set out of the deal and they didn’t put anything in. The other team, the outside consultants, was here for two days and they left not completing the job. So I had to call back and have someone else come and finish it.

Vivint has the technology that gives you the ability to use an app to control and change directions. The camera aspect of it seemed alright for me and the app works pretty well. Only at two percent of the time I’ll get something that’s not operating properly. Their customer service is also excellent. They were quick to respond. I got an alarm trigger at 9:46 PM and at 10:56 I had the area police there.

I worked with Devon, Vivint's rep in my area and he was very knowledgeable. He knew the area already as well as a lot of my neighbors. Their team installed the system at night which was kind of crazy. I got an automated front door lock and a garage door lock from them. Since then, we've also added glass break systems and now I have a window that's being monitored. Also, we got a camera for my garage and a doorbell camera. However, I got a message on the display saying that our battery panel is not connected. I don't know what's wrong with it but still, it works fine. Their web app is also great and we're very pleased with Vivint.

We have the alarm and cameras included in our Vivint service package and we recently added a new thermostat through Nest. So far, the service has been really good, although, initially, we had a few little bumps on the road with the equipment and the installation. One of the guys fell through the roof, but he didn’t hurt himself and he stayed calm and everything was taken care of. I’m picky about some things and after they were done and gone, I went up in the attic to check on some things and I wasn’t that impressed with the way they routed the wiring. But we like the system and it works great.

What a joke! I ordered a system in June. It Was partially installed July 11. Installer made good recommendations to change original order. She was to return Friday to install the missing items. After multiple calls to her and 2 weeks of waiting, I contacted Vivint and now they can’t finish the install until July 31 and no apology!

I have had 2 false alarms since the system has been installed. Fast response time and very pleasant operators. This system makes me feel more comfortable about the security and safety of my family. Installer was very well trained and did a very good job.

Our outside camera is positioned where it picks up and records every movement/car going down our road. I've adjusted it as much as I can in order to still see my car in the driveway. I believe it needs to be moved over.

Customer support is very inexperienced and lack the knowledge to resolve any problems presented... Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent and to do anything outside the norm to fix an ongoing problems. From what I experienced I would not recommend Vivint to anyone. You will spend most of your time waiting on hold for Customer Service to maintain the system on a daily basis. The average wait time is over 30 minutes and with persistent and faulty equipment failures, you will end up spending most of your time on hold to maintain a system that should run with a very minimal amount of maintenance.

My Father has been using Vivint Alarm company for many years and has been a valued customer. For years he was pleased with the service but recently the customer service that he has been receiving from Vivint is not good... As a valued customer for many years he should definitely be treated better with respect.

I love the system. The only problem I have is that my doorbell cam stopped working and I called Robbie ** and he never showed or called me back. I think my sister did some troubleshooting on her own and figured something out. We are both disabled, so we Will need a reliable source of contact in case of system malfunction!

Ryan was professional and informative. I felt very comfortable with him in my home. He obviously is well versed in the equipment installation and features of your system. He was kind to my puppies as well. He represents Your company very well. You are lucky to have him.

We first heard of Vivint through a referral from a friend. I had the system installed a year ago and we had them out again to install our second camera and sensor. Vivint's overall service and customer service has been great.