Vivint Reviews

I am pleased with the service so far and especially like the camera at the front door and the ability to set or disarm the system thru your cell phone☝. The feature that I also like is the light on the alarm box and that it announces when the door to the garage is open!

Fantastic experience getting our new security system. Dale walked us through the entire process and helped us build the system that was best for our family. I would recommend Vivint to my family and friends. We felt like a priority during our interactions with Dale, and we are very pleased with where we stand now.

Your installer was courteous and on time for the weather installed everything explained everything he was doing. Didn't mind us asking all sorts of questions and he was very knowledgeable about how everything worked. He was also very helpful in helping us Learn how to set up everything.

The tech left my garage door & light on- I didn't know it was open until the next morning when I was leaving that it was left open all night. I cannot get the google to connect. I don't know how to make the system alarm automatically at 10 pm & disarm at 6 am like I was told when the sales rep was at my house.

Riley and Joseph both demonstrated professionalism. Both are extremely knowledgeable of product functionality and performance and were able to offer recommendations to best suit my needs. I am extremely satisfied with what I have chosen to keep safe in my home and give me the peace of mind when I am away from my home. Thank you.

When the installation was half done there was a lot of mess left and he tripped my ac fuse several times now my air blows hot the nest is wired wrong I reported it on the 6 th and my house has been with out air sense I’m still not able to be there I’m not a happy customer as it will be 6 days sense you know the tech wired me wrong all I see is you want money and don’t care for my health nor my house

The monitor froze after one day, and have had conflicting advice and scheduling to fix problem with system, so it is currently not working?! I am considering stopping payment on this device, so please provide me with a remedy as soon as possible.

So if my front door opens my Google minis would all say "front door open" like my panel does.

Customer service is full of over promising and under delivery straight to the top, meaning upper management Jody **. I was promised a resolution to my issues with Vivint for four weeks now and to this day nothing is resolved except for being put on permanent ignore. Thank you, Vivint.

We just had a salesperson come to our house. One my stupid husband let her in which is very unsafe. Also this person is coming at 9 at night. Honestly they need a life and go be with their own family. It’s sad that this company lets their employees do that. It’s unsafe for everyone. I will never buy for them. Also don’t ever knock on someone’s door that late at night just to make sure you hit your quota for the day.

When Vivint came to the door, they seemed to know what they were talking about and I was looking for something like what they have. And then I picked and chose what I wanted for the package. In addition, their customer service reps have been good. I had a few problems and they've managed to fix them. Eventhough I could get that system a lot cheaper, I had a good experience with Vivint overall.

My insurance guy said that I’d get discounts on certain packages with fire and monitoring, so I followed through with that on our service package with Vivint. Their representatives were knowledgeable and they did a great job. And the installation process was quick, easy and painless. Every time I’ve had something happen, it’s taken care of in a timely manner. The Vivint service is going fine and I’ve referred them to my friends.

Vivint's sales representative was very polite and he had his ID on. He talked to us and our dogs fell in love with him. I knew he wasn't a trap because of the reaction of the dogs. We put the dogs outside and let him come in and he explained everything. He showed us what having Vivint was gonna be like and gave us the cost. My husband and I talked about it and then we decided to get their service. Thereafter, they had somebody come out the same day who installed the system for us.

Our salesman was knowledgeable and kind. The installer was prompt, knowledgeable and tidy!! So far I love the system. Worst part is now I want more apps! I feel much safer at night. I've also learned the little medical button should not go through the washing machine. We received a call from medical we weren't expecting, and learned the button was in the washer!!! Still works.

Far more than what I expected. Very user friendly system. As for the sales person and the installer, very professional. The only issue I would have was the time that the system was being installed. With the salesman coming late in the afternoon and going through his pitch and then calling the installer, the poor guy didn't get through until about 12:30 am.

Hi, You guys doing good job, the customer service was good to me, installation guy was awesome. I still need to put my brother phone set up on the system. It was good experience with you guys, I will wait and see, how your services going to be. Best Regards.

Lawrence arrived on time and setup system efficiently. He removed our old panel and replaced it with the new one. He was able to use many of our old sensors so we have more coverage including motion detection and windows.

Very professional and quick - fully explained and showed how to use - very satisfied and content. My second system and would do it again - very adjustable to my specific needs - thank you for making this the easiest part of my move.

Thus far the experience has been great. There were some problems in the beginning with miscommunications between the sales person and myself. Those have been halfway resolved. If those are totally resolved and the service continues as is then I will be happy. At first there were a few problems with the service but the repair man was here in a few days. The real problem is this. The main contact is the salesman. I tried to get in touch with the company to ask a question and it took 30 minutes.

Some young sales reps came by the house and talked us into buying Vivint's security system. We got the basic system which included the window breakage sensor. So far, our satisfaction with the service has been excellent. One time, I had to replace the rear door of the house but I couldn't get the sensor out of the old door. So, when I got the new door, I called Vivint and they sent a repair tech who fixed the sensor for me.

When Vivint's reps were going around the neighborhood door-to-door, the rep that I dealt with was good and knowledgeable. I got a service package from them that has a doorbell camera and a remote that opens and unlocks the front door and the garage door. Their installation team provided good service and they did everything within a few hours. I like the features included in the service package. They are very convenient.

Everything in Vivint just seemed more up to date, like their equipment and I thought they were something I would need. I got the system and they're very responsive. And although the price part could have been a little bit more reasonable, for the most part everything was pretty decent. The sales person was fast and efficient. I had a little issue outside and it got resolved on that time. The installation went very well as well.

Our installation experience was fantastic,except before our technician left our house he left all of the empty equipment boxes for us to dispose. I felt he should have taken all of either taken it with him or disposed of it once complete

Our salesman was great and explained everything to us. Our installation tech arrived as promised and installed the equipment with no problem. Thank you both Ryan and David. Was very impressed with same day install when signing paperwork. Went to bed feeling safe and secure.

Jazmine was awesome! Colin ** was very professional and answered any all questions I had. He was very efficient and had the system installed in a very short time. He cleaned everything up. You can't even tell there was any work done at all.

So far having a good experience with Vivint. Knowledgeable reps with straightforward results. This is something new for me so trying this out with so much guidance is super helpful. Would recommend to a friend or family. Easy to use and cohesive for my lifestyle.

I Love my Vivint system. I really leave my doorbell ring. I don't have to get up and answer the door without seeing who it is. Thank you so much. I would recommend your services to friends and coworkers. Love it.

I am always impressed with Vivint. Their customer service and professionalism are way above the competition. I feel that Vivint actually listen to customer concerns and want to ensure my safety and well-being. I appreciate all the genuine and caring people that work there.

Great customer service and friendly employees. I am planning on recommending this service to my co workers and friends. The installation was very quick and nonintrusive, they were very professional at all times and explained everything to me very clearly.

Since the beginning of my service, I was not satisfied. When I first placed my order, I had requested a backyard camera. However, even before I had service, my technician called me several times, indicating he did not have my panel in his truck and wanted to reschedule,which I scheduled way in advance (don't your technicians know how many customers they are servicing that day and what equipment is needed upon request of customer).

Still trying to figure out. Disappointed that I cannot use the wifi on my phone that I have to have a separate wifi. I have a iPhone and pad because it has a personal wifi. Got rid of my other one. Cannot use the device you sent me because of this also. Guess I would have thought twice before accepting offer if I had known this.

I was sitting outside and two young men were going through the neighborhood trying to promote Vivint. I liked what their system was because their telephone thing was inside. Currently it's outside and someone could come and turn that off immediately. I have the basic package from them but I still feel comfortable with it. I have their equipment in several places all over the house in case someone would come in. I feel safe with it and if anything goes wrong I know I can get a hold of Vivint.

Vivint was brought up at one of the meetings in the community affairs that I’m involved with and I showed interest in it because of my home entrepreneurial businesses. Then we were experiencing an influx of break-ins and burglaries and I decided to put the Vivint security system in. The installation team showed up and got it done, and then they showed me how to run it. Also, their workforce is very knowledgeable and prompt with not only giving me service but also information on what I need to know. All I gotta do is call them. And they immediately know what I'm asking about and needing help with.

My neighbors had Vivint and I got their security service too, and it has been okay so far. I just have cameras in my service package. The sales team has been really helpful. The installers came and cleaned up whatever mess they made, and they were fine. It has been a good experience and everything's working fine.

The installer did a very good job and explain the system very well within a reasonable amount of time. Customer service could explain different packages a little better now. It's just up me to get used to this new system.

Installation was quick and easy with an installer that answered all our questions and made sure everything was in working order. The service is highly accessible with the app and integrates with several other platforms which has made us use the services significantly more.

Romney did a great job. We was willing to go the extra mile for the sale. He was polished and professional. The tech that did our installation also did a great job. Quick and efficient. Good job teaching us how to operate the system as well.

I been having issues with my systems, that's right, systems as in multiple accounts. All of them have glitching. And Sean refused to help figure it out. So now that he ran out my week time I have one system that isn't even working. Didn't even finish getting installed but we paid for it all. Then the other two systems that wouldn't go back online and once again, no customer service there.

Installer was here in 15 minutes after we decided to have the system installed. He did a good job getting everything in where it need to go. He stayed and explained how everything worked and made sure we were satisfied and did not have any more questions.

Within two hours we purchased a plan that fit us and had it installed and running. Very friendly employees that took the time to go through the products and explain how they work. They installed it all very fast.

Everything was taken with great care and understanding on how the unit works. It is so easy to work. Now we feel safe. Jim likes the ease of using his phone to turn off the alarm when coming home from our errands.

When the Vivint sales people came to my home I already got cameras going but I didn’t have an alarm system. They sold me on the whole camera thing and I ended up taking the services. But the whole idea of how it works, with the Nest and all that just hasn’t been working for me. At least Vivint hasn’t. And the cameras they gave me were worse than the ones I already had. They told me they would work better so that was a disappointment. When I saw it, as far as the graphics go, they were worse. They're so focused in trying to make a sale that they just neglect the customer service part of it. The whole Vivint experience has been really awful for me.

I've been with Vivint for several years and there's a reason we aren't with anyone else. We had to upgrade to the newer panel because the first system I had installed is no longer supported, so they came out and replaced the panel and the cell chip. They're usually really good at doing what needs to be done.

I've had Vivint for 10 years and for all the negative they do, they still at the end of the day will make it right and it's a really easy system to use. I've gotten all of the equipment given to me or I've paid very, very little for it. And then when you look at the other companies that are out there, nobody can redo Vivint's stuff or Alarm.com's stuff. We just moved in February and we were looking at all the other companies and again, Vivint was still the one that had the best overall price. I worked in electronic and communications so I know their equipment's good. They just suck at customer service. When you actually have to speak to a person on the phone, it's just horrible.

I've had Vivint for around a year now and I am very aggravated with this company. My car was broken into a few month ago right under the main camera but I got no video of it. The video feed only works on my phone part of the time. My doorbell camera went out and when I contacted them I was told I had to pay a technician $49 to replace the free of charge part. Now I feel like I'm only getting part of what I'm paying for but I can't get out of the contract.

Smart Hub is not working. It took forever to get installed. The Smart Hub is not working for more than 2 weeks. We made an appointment to get it fix. The soonest was like almost a week to get technician. We have an appointment today from 0900-1200. We waited all day but NO SHOW. We called to see whats going and they told us to wait a call within 24 hours to get another appointment. I just want to cancel. Such a waste of money.

Associate was very informative and punctual as well as very well mannered. Overall It was a pleasant experience to have such high tech devices installed in my home. The young man who installed the home security explained everything and took the time to reteach whatever I was having questions on. Great job J ** for installing all the equipment and answering all my questions.

I was promised a free year of LifeLock when I signed up and now conveniently no one seems to have my promo code. I’m feeling a bit ripped off, bait and switched and I don’t appreciate dirty business! I am however satisfied with the actual equipment

Your sale and install people were in a big hurry to sell us but didn't have all the necessary parts to complete the job. We were told the rest would be installed this past Monday. Haven't been able to speak with anyone. Tried calling the sales rep with no results. We did sign a document that was for everything installed as of 10:30 PM June 28 but are missing door locks, lamp control modules and I don't know what else because we never did see all that was installed. Your people claimed to be gentlemen but I doubt very much they are so. If we don't have an answer by July 11, you can just come and pick up all your stuff that was installed and we shall go to another vendor. We're very dissatisfied!

Since installation I have problem with the Vivint system. The doorbell went out, the camera went offline, the WiFi continuously goes offline, the panel was inoperative several times. I have had the system 6 months. Every month has been a challenge.

It was really easy to understand how to use the system. The tech was really knowledgeable and installed it in a really decent time. So far I am satisfied with the system and I would definitely recommended it to a friend/family member.

Starting with the sales rep to the technician, we were pleased with the work. Although there were some complications to begin, the technician was patient and did everything to make sure everything was working properly and functioning. Looking forward to a great service as well.

The salesman was friendly when calling, but not all information was truly accurate about system. Chris (installer) was very knowledgeable, friendly, and truthful when installing our home security system. We couldn't be happier. Overall great experience. Would recommend to friends and family.

I'm having on going issues with my equipment. When I call the support number always on hold for long period of time. The installation was done in a way the cords looked ugly and stapled to my wall. The holes placed in my wall are bad looking.

I’m not happy at all with the service. I’ve had the service only 3 weeks and it has only worked for 1 day. I’ve been calling, they say they’re sending someone out! No one has came yet!! They said they sent me a router three weeks ago. I have not received it yet!

This by far is the worst customer service I have ever received. My panel has frozen multiple times and I had a service appointment this morning that was missed. Now I'm without a working security system. RUN or don't answer the door if the salesperson comes knocking!!! Run away!!

I have had the system for about 3 weeks, within the first 4 days of having the system, all my sensors in the house went out. I was out of town during this time and wasn’t able to fix them due to me having to be near the panel to call support. Once I got back 2 weeks later, I rebooted the system thinking it just needed a reboot. It worked correctly for about 2 hours and then had the issue again. We called support in which they told me the sensors were programmed wrong or something along the lines of that.

No expected date for my door locks and my door does not close properly with the lock. Right now I am going to have to replace it just to replace it again when the locks finally come. They do not respond or answer their phones or get back to me on the door locks for both doors which I am already paying for and the whole reason I took the security system.

I called Vivint to let them know I was selling our house in Md and relocating to Barksdale Air Force Base in La. My job site closed in Md and I was being relocated to La. I was told there would be no problem canceling my service, just send a copy of my lease. I sent a copy of my lease, retired military ID and Louisiana driver's license. I still continue to get a bill. Called Customer service two more times and was told, they can not honor my lease because they cannot verify my address is on a military base.

We have liked our Vivint security system thus far, however, the installation process was somewhat miserable. The tech who installed our equipment had horrible body odor that was quite unbearable. So much so, that I had to leave the house with my child because the smell was so awful. The tech also was at my house much too long because he spent at least 45 minutes on the phone with Vivint, trying to get the proper information for the preinstallation survey that I needed to take, which resulted in me giving my social security number and credit card number over the phone to 4 different people (because almost every vivint rep he called, hung up on him!) Our tech was nice and got the job done, but please have the common courtesy to shower or wear deodorant before spending hours in someone else’s house.

A Vivint salesman showed us what we would be getting from them and then we decided to go with Vivint. The service package that we have from them includes security system for several windows, front and back door, a glass break detector and motion detectors inside. I'm totally satisfied with their service so far. The installation team was helpful when they showed us how the system worked, how to operate it and change batteries and the keypad. We had an older keypad before and when we got the new one, they came out and showed us how to operate it with all new features.

We could have gone with 3 other providers for our security system, but since we liked Vivint's technology and their salesman, we got them to install the security system at our place in Las Vegas. The salesman had been with the company for a long time and unlike other salesmen that just got in there making a sale and leave, he provided personal contact information and if we had any issues that we could always get in touch with him. So we've had that personal relationship ever since. We've been pleased with him and his support.

I have been satisfied with Vivint. Its features are neat and the customer service is good. Sometimes, when my daughters will walk out of the door, they forget to shut the power down. And sometimes it takes a while for me to move around the house because of disability. And then they get ringed too many times and then it goes on for too long. Then Vivint's reps will call and check. Meanwhile, for some reason, when the doorbell rings the first time, it's good. There's a huge ring, like Lurch in the Addams Family ring. But in the second ring, it would just go down very low. Other than that, everything is virtually fine.

We had been with ADT for a long time but I like the idea of owning my equipment and being able to take it with me so I tried Vivint. The installation team were very friendly and professional. They explained everything. We have a panic code which I think has been great but the door camera has been the biggest change feature-wise. And when we've had a couple issues, most of it equipment related, they took care of right away. The service has been great. They've been really attentive and proactive when the alarm goes off. I wouldn't go back and change now that we have had the experience with them.

Why was my bank account charged over $100 more than the $1989 contract? I don’t know if I will set off the alarm when I lock the door and there is no info in the support manual. You provide google home but don’t set it up.

Our contact from Vivint, James was amazing! He was incredibly helpful, beyond accommodating, knowledgeable, personable and an all-around great sales person! I had previously been interested in the type of security system that Vivint is offering, however, I had not taken the time to price shop, etc. It was pretty convenient that James would stop by on my day off and tell us more about the system and teach us about the features. And to think that Ben and his partner installed the entire system on the same night!? Unheard of salesmanship and customer service!

The service was fast and very professional. They arrived the same day and not a week or so later. The equipment is high quality and the rates are cheaper or comparable to others. The people were very courteous and made sure everything was as we wanted it and to our liking. They made sure we understood everything before they left.

System install/purchase was not smooth. Salesperson told me no cost of equipment, but a shared install fee in return for me being a good representative of Vivint. As the sale progress, I discovered I would have to pay, so the good Vivint Rep part too was nulled by me. After two weeks to install the entire system (I had to move outlets), the system is still not fully working. First, the Smartmonkey/Smart Drive is not accessible to me at all. Was told photos and files could be used on that 3 TB drive that costs me so much. Next, Camera playbacks are slipshod in that a counterclockwise spiraling arrow circulates in the middle of the screen on and on, sometimes stopping when I can view, and then starting again to swirl and swirl. If viewing what cameras record is so impeded, the system is useless. The 30 day trial period is moving along and at this point, I am inclined to cancel and have all equipment removed as fast as possible.

I done explaining, been doing this daily now since Saturday last week, doorbell camera is offline. The reason I have a camera is for an unruly neighbor. Twice now cops called and no proof. Still waiting for Vivint to call and schedule an appointment.

The all time worst customer service. I was on the phone with customer service for 70 minutes. They kept transferring me. Every time they transferred me it was another 10 to 15 minute hold. Really bad messages while waiting and then they don’t bother to answer your question.

Customer service was good. Sales guy was really nice. The installation guy wasn’t very friendly though and didn’t replace a sensor that was previously broken, instead just left it as it was. Which I thought was kind of weird they would keep a broken sensor for the system. Other than that good company.

I am very disappointed with this security system. It’s almost always offline and has a crappy camera. Even more disappointed with the service! I wasn’t even interested in a security system when they just showed up at my door, cowering the new neighbourhood. (May/June 2016) I was told that I could get out of this at any point in time! The salesman was Kaleb and his helper was Collin. Invited themselves in and couldn’t say enough about this system. I felt so pressured, everything just happened so fast. I was very hesitant when they started drilling holes in my walls and setting everything up! Left a mess as well.

The security package I got from Vivint has pretty much all of the features they offered right from the beginning. Their sales rep set everything up and it was easy to understand everything that was needed to learn from him. Their installation team was great too. And when I had issues with the panel, their customer service team was able to correct everything for me. The only issue that I have with the system is that it always shows that one of my windows is open but it's closed and locked so I'm wondering why that would be happening. But everything else is great. Vivint is very easy to navigate and their service is good so far.

The features offered with my service through Vivint have been good so far. Also, working with their installation team went well. I'll recommend this company to a friend.

Whenever I call corporate to get things fixed, they were really professional and do whatever it takes to get the system running like reboot the panel, router or the system, disconnect or reinstall the camera or, cycle the power on the sky control or pull the battery. And when they get it running, they’re always like, “Well, you have a great day.” And then a week later, the same screwed up again. So, the corporate was not a match for that. They didn’t understand reliability and I’ve been telling them that if we get it running, it doesn’t mean it’s fixed.

Their salesman lied to me and said that I would have 3 cameras. After he left they never showed up again until after 9:00 at night. The installation left my door bell with a broken cover and wires just hanging there. I was a little disappointed. The 3rd camera never showed up and when I called to ask about it they said that they would charge me even more than what I was originally told. Anyway, their cameras are terrible quality and don't record until after people leave. When it does manage to record something the footage is unusable and can't be seen. They're more dishonest than cell phone companies. When I see them roaming around the neighborhood I always make sure to get the word out there that they're thieves and warn my neighbors. They may have gotten away with robbing me for 5 years but they sure as heck won't be making anymore sales if I can help it.

Customer service is great. Price isn't to bad and the Technician (Izzy) was very knowledgeable. The only issue was I had to pay for contacts on my windows even though I already had some. I was told they couldn't be used. That was a little upsetting and wasn't expecting to pay more than what I had already been quoted.

I just recently moving into my new home and was going to call for the alarm set up soon as I was finished Remodeling. Luckily Rico ** stopped by to offer me the system. He was very polite and had all the answers to the questions I asked. I am more than thrilled with my new system.

Good experience, but not great. Tried to add features and confirm what was included and had a tough time understanding. Also, don't think I got the decals and signs. Not a big deal for me, but unsure if Vivint and insurance will provide coverage in case of break in if not posted. Also, was referred by a friend in December. Unsure if they used the same order and therefore gave the incentive to who referred me. I'll call back to confirm these things.

It was a great pleasure working with Nick sales personnel for new service and Robert the technician who worked at my home to install the Vivint smart security system. Both are knowledgeable, professional, and went in great details about the system and answered all my questions. I’m really happy about the value for the service.

Both sales rep and technician were courteous and prompt. They were handling our new service after regular business hours and stayed till the installation was complete. Which ended up being 11:15pm. Details and instructions were explained plainly. I appreciate the no pressure approach and would recommend these gentlemen.

Representatives were excellent. We are very pleased with results. Same day contract signed and equipment installed in a timely manner. Everything was explained and we were shown how to work the new system. The app is very efficient. Overall fantastic experience. Thank you.

The equipment installed is adequate but the "smart" thermostats have less programming available than the 10 year old ones they replaced. Not pleased with this. The installer, Earl, was hard working and appeared to do a good job. All seems to be working. Time will tell if this service is worth the expense and truly meets our expectations.

The product appears to be sound; however, the customer service and response from the company is ZERO. I have contacted them twice regarding an appointment to install a new monitor and a second panel, which by the way I paid for upfront. It has been 2 weeks from the first call and haven't heard from scheduling yet to set the appointment. At this point, I need to look for another alarm company that will be responsive to their customers.

The tech was very thorough and very informative and did an excellent installation. He also explained to me about other services and what would benefit my needs in my home security system. I would definitely recommend him and this company to my friends and family.

Love the cameras, door bell, service was very professional. Definitely will recommend, just about the sales person. They should be more accurate about what they offer, some of the things they offer was not in my order or was unfunctional for my house.

I had a great experience with the two young men that represented Vivint. They were both kind and professionals. They delivered on everything they promised within the time frame promised. I have recommended them to a few friends. I am looking forward to working with them again in the future.

So far so good after almost a month in. Had a concern, contacted customer service and they handled issue right on the spot. That was awesome!! Sales rep was awesome as well. This is a nice switch from ADT Thus far.

The installation of our Vivint security system was good. We have the standard package with them. But they should’ve done a lot more follow-ups to see if we were doing okay. Other than that, their service has been excellent.

I got a regular package from Vivint which includes a back camera and a doorbell, as well as sound break inside the window. The tech I spoke with was good. She explained everything to me. And while the installation was fair, the system works 40% of what they say, like the camera doesn't catch everything. It goes off a lot and it takes a while before it loads up for me to see stuff. I'm not satisfied. So I'm just gonna pay for my equipment and then cancel the service.

I had a friend that had a Vivint and they told me about it. I got doorbell cameras with my service package, and it has been wonderful so far. The installation went fine, and they also showed me how to use the product. Vivint is very reliable and it makes me feel safe. That is amazing. My friends have it also and my son.

The tech was awesome. Knew how to explain the alarm system. Also made sure of what you may need on the installation. On time and cleaned up after himself. The system looks professional and works well. I would recommend Vivint to anyone. Thank you AG.

My panel keeps disconnecting from the Wi-Fi. It is almost impossible to connect it back up! It cannot find my WIFI or it just does not work. I have to deal with it on a daily basis! I don't like that!

I had a wonderful experience with my sales rep. She was very informative and the tech specialist was awesome. She left everything clean and neat. The equipment is good quality. Only thing is the camera is not as clear at night.

Vivint worked with me to find an alarm system that fit my budget. The installation was very quick and I was shown how to operate the system before the installer left my house. Both the salesman and installer where very courteous and professional. I would recommend Vivint to anyone who needs an alarm system in their house.

An excellent experience from beginning to end... Robbie did an awesome job explaining the system and the benefits. Rylee killed it with the installation the same day!! I would recommend both of them to anyone who asked!! We are finding benefits from the system already the very first day we have it. I look forward to adding other options to the system in the years ahead.

Our experienced so far has been Wonderful! We love the customer service we have received from everyone, so far. Not to mention, the interaction with the Vivint customer service we have when were learning the system. We are happy we answered the door and meet Michael, the two... Kudos.

I had a different company before and Vivint knocked on my door, and their selling point was being able to control their system from the phone. The system is good so far. I was having a lot of trouble for a long time and it kept telling me I had all these errors, but when they came in at the beginning of the year and upgraded all my equipment, it made a huge difference.

Vivint installed cameras and smoke alarms in the house. The quality of the equipment is okay but, their smart features are not as good as I thought it would be. I'm supposed to access it when I'm out of the country but I can't get in a lot of times. Nine times out of ten, it doesn't work and I can't see what's going on in the house. In fact, the other day, I didn't get pictures of somebody who came to my doorbell. Their reps came and they hardwired it and said that it wouldn’t happen anymore. But yesterday, on my phone, I only have June 5th and nothing after that. It is a lot of money to spend when a $400 system is better. I know people have cheaper systems that run fast and work beautifully. And, the other people that I’ve recommended it to have the same problem. So, I’m not happy and I wouldn’t recommend them.

We have had the system for a year and have FOUR MORE to go. How we ever agreed to a 5-yr contract I'll never know. The sales person kept saying we weren't being charged for this, they were giving us that, but we sure are paying! That was bad enough, but now the system keeps losing connection with the network, cameras go offline, then back and the doorbell camera almost never works! The wait for support on the phone and by chat are exceedingly long. They get the problem fixed only to have it return a few days or a couple of months later. VERY TIRED of calling all the time.

The temperature was 104f and he never complain. Was good about how to work the system and a friendly guy and clean cleaned up after himself. The only complaint I have is that coming does not offer the doorbell camera to business customers. That should be available on business also. Other than that I am a happy customer and wish you guys had a bundle deal because I have Vivint home and at my business. That should be considered soon as possible.

My technician Cody was absolutely fantastic! He showed up on time and was very professional. He politely did my installation while I was fussing with Comcast (their tech was supposed to show up but never came). Cody showed me all the bells and whistles on my new system and explained everything so I could work it immediately after he left. He deserves a raise! Thank you Cody! And thank you Vivint!

The installation guy comes in and made a mess in my house and never cleaned it. Equipment is slow and unstable when wifi is disconnected. Doorbell camera is useless because all I can see is a blurry picture. Customer service is terrible as they don’t know what the are talking about, they will never look at your contract and answer you with their guesses. Very disappointed with their service and will never recommend anyone to get vivint.

In the beginning it’s very good sales woman into Sam’s Club and after that it’s very good and very gentleman. He’s came to my house and he doing good job and explain it to me for the alarm system and after that it’s a good team. His came to my house And he did good job for installation the system in my house. It’s a nice service in the beginning to the end.

Salesman came to house at 10 pm - 6/9. It sounded good but I was not 100%. He said I have 3 days to cancel. I got up the next morning, read reviews and decided to cancel. I emailed the cancellation that morning 6/10. I did it again, just to make sure they received the next morning, 6/11. I also mailed my cancellation next day so they would get it, 6/11. I called two days later to make sure they received 6/13. They did. 6/19 called them to check on credit. Was told I would have it 3-5 days. I received the equipment credit but no credit from Vivint.

Joined company about June 5th. It’s about July 2nd and my service is still not properly installed. I was told my alarm was installed (taken over on June or around June 12th. Here’s my story, short version. Tech came out w/ helper. 1st visit. Removes old alarm, both panels. Leaves my home with no system from Thursday night through Monday. He was to return with all the missing equipment.

Vivint came to our neighborhood and introduced themselves. Vivint is mentioned quite a bit on the computer, so it was cool, and their rep was a really nice gentleman who explained everything very thoroughly. I've had Vivint for about 6 weeks now and I haven’t had any bad experiences so far other than the fact that I forget to take the alarm off when I try to open the door and then it yells at me. Before, there was no way I could raise or lower the volume and when I’d open the door, “Backdoor! Backdoor!” echoes through the whole house. Now I can lower the volume and that way it’s very quiet. So, everything is fine. Talking about Vivint would be a lengthy conversation but it is a good experience.

When there was a celebration here in town, Vivint had a booth set up. Since I was dissatisfied with the security service I had then with a different company, I ended up going with Vivint. They customized my service package very much and I got all the features except the doorbell. The customer service is good. The reps have tried to keep me updated every so often, which I appreciate, and they've treated me very well. The installation team has done very well too. I have a flat roof for my home and I have no attic for them to run in the wires. They had to do everything wireless and they did very well with it, so I'm pleased. I just have to put a battery in once in a while and when I get a low battery, they call me and I appreciate that too. When I call Vivint, I don’t expect them to come right then, but they do very well and they come here within 24 hours.

My neighbor recommended Vivint and I chose to go with that company because of a discount. I added cameras and a doorbell as it would be a little safer for me since I'm here by myself. The doorbell was installed, but it didn’t work for a month. They didn’t charge me during that time, but it was slow going. When the second doorbell came, I was charged for the service call, which I didn’t know about. Also, I had to plan to be here whenever they can be here and I didn’t appreciate that. Nevertheless, the system is working now and the second technician who came out was very polite and professional and he did what he could to see if I could get a discount.

The tech had to come to my house three different times. Still hasn’t installed all the equipment that I was supposed to get. Installed the wrong equipment and still can’t download the app or access it with the password that I have set up. Overall very disappointed in the customer service and the tech!!

Great customer service, fast and very kind individuals. Would recommend!! Makes me and my family feel more safe while at home or while being out. Love how I could be away from work and see what going on around my house.

I've had Vivint for over a year now and it's been pretty good. I like having the doorbell camera, backyard camera, and living room camera. The one problem is the doorbell camera doesn't seem to pick up every person that comes to your front door. It will detect a car driving past your home but I work from home with office in front of house near front door and I had two different people come to my front door and doorbell camera did not detect. I am pleased, however, that I have not had to contact Vivint to send out a Tech since December (knock on wood). Before that, I was calling every other month.

They Install all my system but I'm still waiting for the Internet to be Connected But is been a month So I'm not be able to use my system 100%. Is great system But hopefully they get a fix soon To learn to see how works...

I got the security system in August 2017. For the last six months the system hasn't worked and the app hasn’t worked. I’ve been calling them twice a week for the past six months. No one has been able to resolve any of my issues. I changed all the batteries. That didn’t help. Every time I call they reboot the system and it still doesn’t work. When I asked if someone can come out and fix it they said there’s a fee that I own the equipment and it’s my problem. And each time I call they say they have to go through everything they can on a call before they can have someone come out. The problem with that is they say it on every call for the last six months.

I got Vivint's alarm system and smoke detector. The installation team was polite and neat. And they explained the process and what would happen if I did this or that. I'm older and I found the system useful. They're very quick to respond to me if I make a mistake, such as when I don't punch my code in on time or something is not working correctly. The reps are very articulate, helpful and they try to cooperate with me as much as possible. I just wish they are cheaper and I'm going to call next week to see if I can negotiate a lower rate. But I'm satisfied with the service. Even my sister now has it.

We purchased a home and we moved in, and two days after, somebody from Vivint showed up at our door. Our neighbor had talked to us and told us not to leave stuff outside ‘cause things end up missing, so we got scared with the whole new neighborhood and went with Vivint. At first the system was great and it gave us peace of mind, but recently, we’ve been having issues. The doorbell camera has gone offline again and this is the third time. The instructions are helpful, but I shouldn’t need to be resetting it every other month or every other week. And as far as the app, we’ve had issues where by the time the app loads, the alarms are already going off.

Excellent service, our technician Forrest was very knowledgeable and kind. He answered all of our questions and concerns. We will most definitely be referring Vivint to our family, friends and clients. Thank you Vivint for the great people you hire to represent your company. Thanks Forrest.

The sales rep and the technical team were very polite, knowledgeable, and helpful in the setup process. Everything was explained very clear and we were very happy with the service provided. I will definitely recommend it to friends and family.

Very respectful and they did an amazing job. Highly recommend this. I will be letting other family members about the packages that they provide. We are a old school family and they took us step by step with everything they installed. Great job guys!!

Great customer service. Formerly a customer of ADT, I was skeptical about joining, but once the system was explained and I seen better equipment for the same price I was already paying, it was well worth the wait. Very thoroughly detailed services, prices and quality. Technician was friendly, and knowledgeable and took time to explain how the system works in full. I would recommend this service to anyone who is looking for a home security system with tip of the line equipment.

Seems to have some potential. I like the no contract deal and the parts are affordable. My only issue is that 1.) They're still using 2.4ghz frequency for their wifi and 2.) it constantly drops wifi connection. Every couple of days the control panel loses wifi connection. This is the same with my brother who owns the same system. He can't access his cameras because of this. I really hope the upgrade the control panel soon. I'm feeling ripped off because this thing can't stay connected. At this point, I would opt for the Ring's home security system.

It was time to upgrade our old system so we got one from Vivint. The installers went over the system and had to come back the next day ‘cause there was a piece that wasn’t operating correctly. They replaced it and so far, we haven't had any problems with their service. It's been a good experience with Vivint.

The Vivint features are great if they work. The cameras go offline and every time a serviceman comes up, they get it working and then two days later, they go down. I guess we’re gonna have to hardwire it. But the worst part about Vivint is the 15 to 20 minutes hold period when you call in. But when you get a rep, they’re good mostly. I found one yesterday who was about as helpful as hemorrhoid. I said, “You need to either get it working properly or take it out.” And he said, “Well if you wanna go to disconnect services, I can send you over to them.” And I thought, “Wow, that’s a lot of help.”

Installation went well. The technician had a problem because support would not help him with installation of the Nest product. After everything was done he fully explained how to use the panel and the app. So far I really enjoy everything about the product.

The sales and the installers did a good job, took a little longer than expected since they did not have all the parts with them. They were courteous and did a good job cleaning up after the installation. Overall good job and would recommend them for home security.

Chris, our salesman, was very persistent. He came by several times to try to get us enrolled. So after the 3rd time, I caved in. I got talked into getting a doorbell camera, which we later decided that we don't need. I tried to contact Chris but just get voicemail. Finally, I talked to him and told him we don't need the doorbell. Haven't heard a thing back for several days. Not happy and we're stuck in a contract. Don't waste your time.

We love everything about our smart home system. It's perfect for us and the app is what sealed the deal. We no longer have to have multiple keys cut for friends and family. We can set them up with a code of their own or just unlock the door remotely. Super easy to use and works wonderfully.

It is now obvious to us that Vivint is only interested in signing up new customers and starting receiving payments through a visa card. Once they have you hooked, they are not interested in servicing your system or getting it working properly. Our outside camera has not worked properly from day 1 (does not show people, but lots of false recordings with nothing on them). I have cancelled the contract by FAX and registered mail. They are now ignoring me totally.

Not sure. So far so good. I can't be sure until we've had our system a little while longer. I love that it's WiFi enabled. This is the first security system we have had, I wanted a really good one and Vivint came with great reviews.

The technician was amicable and thorough. He advised us of the other equipment they we want to consider in the near future. Showed us the warranty of the products. Also explained the app on our phone. He did not leave until a complete walk thru was done.

Both the salesman and installer were excellent! Well-trained, patient, humble, not in a hurry to move on to the next house/job. I've posted about my experience on my neighborhood Facebook page. Some have complained about faulty equipment in the past. I hope that's not the case for us.

I am very please to a great, knowledge technician and very Professional. It took him longer than what my Sales Rep said it will but it was well worth the time. Very happy customers here. Will recommend to anyone.

I love my service. I had you guys at my mom's home and it was great so when I got my own home I had to have to have you. The person who installed my system was great as well and very helpful. I think everyone should get Vivint.

My indoor camera has been showing blurry images at night since installation on 6/15/18. Vivint technicians have come to fix and replace the camera but the problem persists. Troubleshooting had been done several times as well. I used to have Spectrum indoor camera before and the images were always clear at night. I've never called them for any issue. See attached images.

James provided great customer service. He was very professional. Very knowledgeable about the equipment and the functionality of the system. If I have any issues I'm requesting James as my technician. Looking forward to a wonderful client customer, customer service relationship.

The people from Vivint in Salt Lake were very helpful to me and their professionalism was great. They did everything I asked them to do and they did a good job. I would have them again if I had the opportunity.

For a long time, we've been with APX, now Vivint, and have been very satisfied with the service. We have the basic package, with sensors on all the windows, and we have the system connected to the Wi-Fi in the house. It provides alerts for storm, current weather as well as time. And then if a homeowner has a digital thermostat, it links in with that too. It has three buttons; one for panic, one for emergency and one for fire. We can disable certain ones if we want to and also enable or disable audio for going out the door. It has a remote app feature as well that we could download so we can control it from our phones. They also upgraded my panel for free not too long ago; got the main digital touch panel.

We used to have Guardian. Then, someone from Vivint came knocking on the door. Things went well with their representative, so we signed up immediately. We just got on a few more things then they left several of the other things from Guardian in place and we used them. However, we had some problems before long and it was due to the Guardian equipment. We would call in to Vivint and they said they'd be here in a couple of weeks. Then the guys would come and get it going. But the next day, we would have problems again. We'd call and it's gonna be three weeks again before they come.

Gaby was very professional and helped me with my needs and made the process easy and fast. Gaby explained different options for what I wanted. The installer was there before she left and my system was installed the same night and I love it! Thank you Vivint!

I found my experience with Vivint to be very easy and fast. I have absolutely no complaints. The installation was fast and instructions are easy to follow. I love how extremely easy it is to use. The product is very user friendly. The financing made it possible to have such a great product in my home. I feel a lot more comfortable knowing I can still monitor my home even when I’m not there. I would definitely recommend this product to friends and family.

Vivint is the security system we’ve been looking for! We customized it to fit our needs and I love being able to control everything from my phone! Their employees were helpful and professional and Nik answered every question we had. Now I feel even safer at home and feel safe when I’m away.

I have been a customer of Vivint since 2007 what they were APEX. I asked for an upgrade about a month ago and had to threaten bad recommendations to get one. You would think that an 11-year customer could get a simple upgrade without so much fighting. Well, I should have left it alone and went with another company. The only time they could install it was Father's Day between 10 am and noon. So much for visiting our son. It took them 5 hours to get the thing installed and working. Well...it lasted the night anyway. The next morning the problems started and haven't ended yet. We've had them out twice this week and they will be out again tomorrow.

I’m upset because the installer didn’t leave any yard signs or decals and didn’t hang the glass break sensor which I had to do myself. For a customer signing up for service from a competitor I should have received better service.

The sales rep and installer have been professional and knowledgeable about their area. They have been thorough with their explanations of the security system. They were also friendly and down to earth. I would definitely recommend Vivint and the two gentlemen to my friends.

Installed yesterday. Excellent demonstration and I haven’t caused myself any problem yet. Very impressed with the system. Both cameras produce sharp images. Appreciate that the doorbell volume is adjustable. The NEST thermostat is keeping the home comfortable day and night. Real test must wait until winter. I have armed the system at the panel and disarmed it by the iPhone while distance away. Couldn’t be easier.

The customer service and follow through was amazing and swift. All questions were answered with professionalism and immediately. Both the customer service and installation process was seamless. Both me and my family now have a sense of peace at night, and while we are away!

So far it has been easy to access/use and is economical. I love Vivint so far!!! The customer service technicians ate friendly and helpful. The installers were quick and knew what they were doing. I have had an overall great experience with the Vivint system.

The rep that sold us Vivint and the installer were both very respectful and helpful. The rep Garret was not pushy at all. My husband is a salesman and it is not easy to sell and not be pushy or cheesy. Garret was great! He was knowledgeable, answered all of our questions, and was respectful. Wesley, the installer, would not leave until he was sure we understood everything we needed to. He was patient every time we interrupted him during installation. He listened and answered all of our questions. He was very easy to work with and respectful.

Acquiring Vivint system was pleasant experience. The service person, Christopher, is very knowledgeable and nice and installation crew was very good too. 4/5 stars because call center communication/transmission was poor and they didn’t ask password as should. But the subsequent call was more clear and asked for the password. Response time was fast too! Overall, very good experience. Hope they will continue to provide good service.

We had a great experience with your staff. They explained everything and showed us how to use the equipment. Very professional and helpful. Thanks to Vivint for taking care of us. The equipment works great and we are love it.

I was a little scared to have a security system, but it was the best thing I ever did. Eric ** was our tech that came out and installed everything. He was very knowledgeable about everything and very polite. I would recommend this to anyone. After having our house broke into, I feel very safe being at home by myself.

ADT and one other company came by and gave me quotes. They told me not to get Vivint and when everybody started badmouthing Vivint, they must really be a competition for badmouthing them. I got into Vivint and I've had them for about three years now. The guy that did the installation was good. He had trouble getting the doorbell camera hooked up to work but a rep that works with ADT in the same area came and then they got it figured out. For the most part, the features are good but I'm having problems with the cameras on occasion, and I have to keep rebooting it. Other than that, the system has been good. I wish I’ve gotten some more cameras. But when I looked at Vivint's price, it’s a lot higher than anybody else. I'm right in 70 bucks a month for it so it's gonna be higher.

I selected the features that were beneficial to me based upon my lifestyle and my travel. I have all the sensors, doors and windows, and motion detector in the house. I have the doorbell ring camera and two other cameras on the outside perimeter of the house. Now I also have the thermostat feature with their thermostat VL.

Awesome customer service. Had a great employee install our security system. He answered all our questions with full confidence and easily helped us understand the system. I instantly feel safer knowing I can trust this system. I would definitely recommend Vivint to friends and family.

Everything was awesome! Our tech came on time! He was very thorough! Took his time to explain everything! Simply amazing! Bradley was great! We went every step! He showed us how the cameras worked and where they were.

The system is user-friendly and easy to use. The design is also sleek and nice. If the doorbell was battery operated, it would allow for more installation locations and not so many wires. The installer was nice and friendly. I also appreciate the bonus gift, that is the Google Mini.

I was not home when this was completed. Was there the day before but rep not able to set up account as it was a Sunday. Rep was very thorough and professional. My wife was there the following day when work was completed. Very satisfied with the service provided during the process.

We enjoy pulling up to the building and being able to unlock the door from our vehicle. The system works good and we have not had any problems. We have not yet had to call customer service, but, I feel as though we will be taken care of.

Having the ability to check and see things from any place go to have mobile show all to where you can have the web is awesome!!! I could be at vacation. I get to still see Comes every morning to pick up my son from school. I get to see if little boy is up!! So it even has a added ability as a standpoint from a parent. The install was quick and done well by guy for area.

Love my Vivint! I feel safer because I live alone. My doors and windows have alarms and that’s comforting. Mark was so nice when he was going thru his sales pitch. And the price is excellent. The installer was also very nice and polite.

My doorbell, and camera have not worked from the first day. I have missed deliveries, which resulted in me going to the post office for pickup; even though I was home. Still waiting for someone to acknowledge the problem.

I have 2 Vivint systems, my property and my rental. I love the system and all the variety of products that can be added at any time and continues to improve on their products. I recommend Vivint for their great customer service representatives.

Most of our experience with Vivint has been good, and our service package includes a door pad, lock and unlock, thermostat, smoke detector, carbon monoxide detector, motion detector, and a camera. Vivint's representatives had been fine. The installation team kind of overlooked something in the very first night, so they had to come back out and fix that. But when they had been here, they had been very polite and very thorough.

Vivint is in our one business and we liked them so much that we put them in our home. We opened up another business and we’ve put Vivint in it as well. So, we have it in three locations. The features are good. I just wish that they could put more cameras in one panel. The techs said that they’re coming out with where you can put 12 cameras on one panel, but you can only put six cameras on one panel and if you want more than six cameras, you have to have two panels, which I wish that they could just put 12 cameras on one panel. Other than that, I’ve had two different reps and those are the only two reps that I want and I like them. They know what they’re doing, they treat me well and they go out of their way. I'm very happy with them. Overall, Vivint is worth it and I'd tell my friends to get them.

Thank you awesome job, They were on time, and very easy to work with and got the job done. We had a few questions and they answered them correctly. I love our new VIVINT system, and will recommend them to everyone!