Vivint Reviews

Not real happy. The system doesn't seem to work well. Wouldn't stay programmed the way it was set up. Had to wait for the right door knob. Installer left holes in walls. Installer didn't show up when supposed to. Installer didn't come back when he was supposed to. At least the back up installer showed up on time, and installed the right door knob, patched holes and got the program to hold the right temps at the right time. Not off to a good start.

I have been with Vivint for 10 years and I am quite satisfied with their products. I have the regular doors, motion and sound features. It works great. I have had nothing but exceptional response from their reps and the few times that I've either forgotten to disarm and open the door, they responded quickly. That was what I expected and they didn’t let me down. The installers were considerate and professional. They did a good job and explained everything to me.

A good Vivint sales rep stopped at my house and I was happy with him. He was nice and respectful from the get-go. He stuck with me from day one and he kept following up with me. He made sure that the technician was coming out and that all of my services were answered. He did a very good job from the very beginning. I was happy too with what he sold me. When the technician installed everything, the AC went out initially. I ended up calling an AC repair guy and he replaced a part on the run cap and told me that the technician had some wires backward. He had the hot and cold spot backward because it was blowing hot air. The AC technician made sure I have cool air before he left.

All good news, it is very easy to use and also a good system. The guy was very professional and very nice and very helpful and explain everything for us. He also showed us all the easy things to do - what's Vivint and how to disarm an alarm system.

Quick install and simple to use, would recommend to anyone. Great prices as well. Technician Melvin was educated and very professional. I even got 2 promotional gifts worth $500. If you are looking for a good price and a high tech security system, look no further, Vivint is the one for you.

I’ve been wanting a camera doorbell for some time and this service offers so much more than that for a very affordable price. The sales rep was knowledgeable and professional and the install rep was prompt and efficient and set up was so easy. I can keep my whole house secure from my phone now, and that peace of mind is priceless.

I was very pleased with the promptness, efficiency and expertise in our installation technician. He was extremely knowledgeable in all areas and very free with explaining the process, procedures and benefits of each installation. Then he provided very good instructions to my wife and I.

I am so excited about my home system! The tech was super nice and knowledgeable. I felt safe going to sleep last night with my husband out of town knowing I was being monitored. The glass break feature provides me with extra peace of mind.

Our sales representative was great! Our installation technician was very helpful and walked us through everything that we needed to know. He helped us set up our app and reassured us that we could contact him at any time if anything happened with the system. We love our system and how easy it is to use!

John the technician was very helpful and informative. He installed everything quickly with no problem. He explained and showed me how to activate and deactivate the alarm and how to use the silent code alarm. So far I havent had any problems with the alarm.

We got somebody from Vivint knocking at our door at some point in time. They were selling the services door-to-door and my wife liked what they were offering so we bought it. We kept the services for as long as we had the house. The system had good features and I also managed everything from my phone. Their reps were also very knowledgeable. Whenever we had a technical problem, it was just a matter of a phone call to resolve it. Also whenever there was a false alarm we immediately got the call from these people, inquiring whether it was for real or not. They did their job very well. However, Vivint is more expensive than others and I discovered that after I had already signed a contract with them. Otherwise, I would probably have gone with somebody else cheaper because the services are practically the same. But with Vivint it was always excellent. They have good service.

We’ve been considering to get a security system and Vivint’s timing was just right. There had been some break-ins out where we live and we decided to go with them. Their reps were very professional and they gave all the information we needed. Then their installers were very good and they explained to us how to use the system. The features in their service package are good. We have the camera on the front door doorbell, a camera that goes to the back of our house and a glass-break system. We can activate it anywhere we go, which I like a lot because sometimes, one of my kids will leave and not set the alarm. We also accidentally set it off when we were out of town and our backdoor happened to blow open, and they were very professional about keeping us informed about what was going on. I just wish they were cheaper. Other than that, I’m satisfied with Vivint and I’ll tell people the reason why we’re happy with our system.

A representative from Vivint came out to the house and my interaction with him was enough for me to make me change my service. The features are nice and the cost is reasonable. Vivint responds in less than a minute when the alarm goes off. The other security company I had didn’t. So, Vivint is a lot better. Everything went well during the installation and I had no complaints. Once installed, the installers explained everything to us.

STAY AWAY FROM THIS COMPANY. I AM SURPRISED THERE HAS NOT BEEN A CLASS ACTION LAWSUIT YET. I never signed a contract. They came up with one out of thin air. Funny how they falsely came up with a signature that isn't even close to mine. None of the equipment works. Terrible customer service. They don't care about helping you at all. You can never get anywhere speaking to their customer service department. It's pass the buck. I recorded a live call today, 55 minutes of the same runaround.

I was told to just get on the site and it will teach me how to do everything. I don't even know if my lock is a Smart Lock or not. I don't understand when you lock it and you unlock it that you just slide how does it know that you're just not someone else slide in it.

Within hours after the installation, the garage door ceased to function properly. It took about a week to get an appt to fix it. Once fixed the repair last about a week and now it's still not working properly again. Everything else is fine.

This is a great system, exactly what we were looking for. It was the right price and they were very fast at installation. The service tech was very fast and helpful showing us how to use it. We love it. Thank you.

Great service! He did a great job and explained everything to me. We're very happy with our system so far. We really like the backyard camera. The app on the phone makes it a very convenient system to use. I would recommend this system to all my friends and family looking to install one.

I have had Vivint service for a year, I have had to have techs out to my house and have spent countless hours with techs on the phone. Vivint’s equipment is horrible. It still doesn’t work. The sales guy that sold us this junk told us we just had to pay Vivint. So we paid Vivint on time every time. The sales guy forgot to mention to me that I had to pay a separate company for the equipment that never works...I just got a letter in the mail I was sent to collections by Citizens Bank. I never received a single paper statement from them. They don’t do paper, they were emailing statements to the wrong email. So 11 years of never being late on any bill and Vivint destroyed my perfect record. Got to say I really wish I would have never opened that door. If this company knocks on your door you better slam it quick!!!

The features in our Vivint system were not fully used. Vivint kept having problems with the cameras cutting off. It was mainly the cameras that we got it for, for my husband's mother and his brother. Both have passed away so we are not gonna keep it any longer. We're gonna rent the house out and I'm not paying $69 for that. I was a bit disturbed that when we tried to cancel it in July, they kept putting it off. All of a sudden, if we want to keep it, we can lower it to $39. Why can they lower it to $39 just to keep you when you were paying $69? It's all a big gimmick. My husband talked to them the other day and now, we're still being billed for September. I just can't get it canceled.

I like Vivint's equipment. The value is great. But with the cameras, I have an issue with the installation of the wireless receivers. They have to be specific to my router and to my location. So if my router isn't in a convenient spot for the receiver then the signal gets lost and we have to relocate my router or add equipment to make sure that the wireless signal would work. That’s something that should have been told before they came out and installed equipment.

I have to say the 2 people that came to install my service were EXCELLENT and they went above and beyond to make sure I felt comfortable in my contract, understood how to use the system. They were Courteous and polite and they made installation so simple while providing excellent customer service.

It did not work for my heating and air unit. I paid $169 out of pocket. They took 5 days to come service it and when they did it was nothing they could do and I told them I can return the thermostat and they said they have only a 3 day return policy. Which is not fair.

The installation took forever. He was at my home after 1030PM and smelled bad. The items I was supposed to get, I have failed to receive (signs and something like an Alexa). In addition, my garage opener continues to stop working. For the record, I gave a 2 in customer service because the initial contact sales person was AMAZING! It went downhill from there.

Pretty much most of our new neighborhood used Jordan ** and he was very nice at first. We finished late afternoon with paperwork and he said his tech would be right over. Well, my husband gets up at 4am and when the text showed up many hours later. I said it's not happening that night. Jordan said we had to install that night or I would forfeit the installment fee he had comped us. I informed him his tech's working hours are not acceptable and not fair of a company to do that. I since read fine print and installation hours are to be 8am to 6pm. I am not certain anybody actually had installation during this time.

We were supposed to get 2 Google minis. We got 1. The tech took the other one, the installer didn't make sure the system was working, they sent new door keypad and no installer to put it in, haven't been able to use the system since installation!!

My installation is still incomplete after 3 weeks - I have still not receive my second control panel after contacting my rep - Zach ** - then they left my control box in open with wires hanging in my closet. Do you think this is a breach of contract?!?!?

Vivint has not show up for the last 4 appointments, I have lost time at work waiting on them and no show. Not even a phone call. This is what I call poor service and I am very suprise in a company like Vivint to do this.

A consultant/sales trainer accompanied our installer, and actually took over the presentation. I was really impressed with the camera coverage I was going to have. We surveyed the property and pre-arranged the locations for the cameras based on their excellent 110° VIEW. UPON INSTALLATION WE SAW THAT THEIR COVERAGE APPEARS TO BE CLOSER TO 45°! This is a HUGE difference in coverage, and I've made an effort to get THAT representative's name from both my installer and the office who's still seeking a signature from me for a change in the system. MY QUERIES remain unanswered. As a member of an international singing organization, a Freemason, and a buyer for a company I'm fortunate to have the opportunity to make many others aware of my experience with VIVINT.

Technician was great. He was knowledgeable. The problems we had seem to be on the back end. Also, found out my router isn’t strong enough for all I have running. I had to call in for help because the cameras won’t work. Technicians on the phone were very helpful and knowledgeable.

The salesman from Vivint was exuberant. He didn’t try to force me into anything but he was very aggressive. He was also knowledgeable. The monitoring feature was the biggest service I included in my package. The installation was prompt and once they got here, it didn’t take them long. My wife and I were gone in the winter so it was kind of nice to have a little bit of security. However, my biggest problem was when we do go south in the winter. If I want to monitor it myself, I need to have an internet connection and I would have to pay for that here while I’m gone, which wasn’t a nice feature and I don’t know what the alternative would be.

I moved into a new house and wanted to get a security system. A friend told me about Vivint and they had good feedback. Their reps helped me pick out a plan and I got the smart door lock and a sky view wall mount where I could control everything. I have door and window sensors, motion sensors and a remote garage opener too. I have a billing issue though which I still need to resolve. They're charging me for something that shouldn’t be charged. I have installments of some of the features that they prorated and I have to tell them to look into that charge because it's a faulty charge. It's not a big charge and it's just something that shouldn’t be there. But their customer service has been good and I haven't had anything major come up.

Our next-door neighbor who is an employee of Vivint recommended the home alarm system to us. Then, we bought it from the local Best Buy and a Vivint rep came and set it up. Our interaction with their reps went great. They knew everything about it and since I am technically inclined, I was able to relate to all that he was explaining and everything he did work out well. Their installation team was very professional and very friendly.

It’s a little difficult to write since there was so much mix up. In the end I got what I was originally promise but there was so much back and forth that I don’t think I would recommend to anyone. The technician was clearly frustrated with the situation and treated me as such. I got three door sensors and the mess from drilling the holes was all over, he did sweep a little of it but left most. Ultimately I was given some credits on my account from the trouble which I appreciated but doesn’t change the bad experience I had. I am honestly disappointed because I had heard so many good things about Vivint which is why I chose to go with you all. So it’s hard to review because the experience was bad but you all ultimately fulfilled my home security needs. The people over the phone were very helpful and apologized for the trouble.

I’m head over heels about this amazing product. The customer service from the sales agent was more than I could’ve asked for. The products and service provided is incredible and I’m now feeling safe in my home. Not to mention feeling completely in control even when I’m miles away! Vivint is overall amazing!

I had a problem with two of four cameras not working. I had a technician come for a service call and he informed me that 3 of the 4 cameras were installed incorrectly. The power units were placed outside. They are not weatherproof.

Very pleased with this new system. Enrollment and installation very professional and well organized! With Vivint, we are able to get much more security for lower cost. We are especially pleased to have the garage door opener functionality to save us returning home to confirm that we closed it! Thank you!!

Vivint reps were fast & professional. Camera quality is great and we definitely feel like we got a great deal for peace of mind. Love the convenience of accessing cameras & doors through the digital panel & through our cell phones. Home security has definitely come a long way.

I absolutely love the system, Technician was amazing, he took time to explain everything. He was very professional and we are so happy we choose this company for our home and Business security. Vivint Smart Home security is the best.

Salesman was very thorough with his knowledge of the company and the products that were available, the installer was very knowledgeable, he explained how the locks worked as well as how and the panel worked. He was very careful as to where he put the panel and he was able to hid the wire so it was not visible. Also I was impressed because he cleaned up after himself.

Vivint sent me a paper in the mail and I was looking at all the equipment that they have and how it works. It looked like a good quality, so I made the phone call to them, and everything has been fine ever since. I purchased the doorbell with the cam on it and two cameras on the back. The sales reps were awesome. They didn't hesitate in the way they asked some questions and they gave me the correct answers. The equipment worked the way they said it and that if anything went wrong, I can call them and there would be no wait time before someone assists me. It won’t take too many days before they come out, and they were correct about everything. They come out and they take care of us. The first time they came out and did the installation, we had them put the monitor in the wrong place and it started acting up, so they came out and replaced it over on the other side.

I got the basic security system from Vivint without cameras and just the motion sensors, door and window sensors. The rep offered the camera system but I already had a camera system installed so I didn’t need that. The installation team did a good job. I’ve just been having trouble out of one sensor I had to put back up myself. But so far, that’s about it. Also probably every two to three months, I have to reboot the system because it’ll freeze up. But it’s a decent system and they provide good service.

The man that came to my door was really great. He provided us with info that made us decide to purchase your equip. The ability to see the activity at your door without going to the door is great. Thanks.

I thought I was getting 6 devices & 3 sensors for a certain rate but got 3 devices & 2 sensors leaving me feel like I was lied to. Also, my install person gave me the impression he did not want to be there.

Had great experience on the install with our new Vivint home security. Very user-friendly system with affordable pricing in equipment and great customer service. I enjoy the feature of the doorbell camera notifying movement and presence at front door. I can see us having this system for years to come.

Tre came into our home and was nothing but professional, kind, and courteous. He talked us through everything and answered all of our questions fully. He spent time getting my order correct and was very pleasant. I would highly recommend Vivint and will use them for all my security needs.

My device quit working after 2 days; they are attempting to force me to honor my contract to a broken/non-functioning product. Upon talking with customer service they’ve tried to force me into keeping service by stating I have one option. I was promised a refund but have not seen it.

I'm very pleased with the Vivint Smart Home system. So far it's working well and easy to program to what I need. This system is doing what my last one did not do. I highly recommend this system to anyone who is not completely satisfied with their current one.

The installer (Jason) was very professional and explained everything in great detail. Was also very friendly and respectable. I would highly recommend him for the future as well as Vivint services to friends and family. Definitely was satisfied with the overall experience.

Our Technician Jonathan was amazing. He came in, explained the policy, reviewed what he was going to do and what we purchased. After everything was done he went over how to work all systems that we got. He was very knowledgeable and patient with all questions that were asked.

The process was fast and was an upgrade from ADT. Cheaper too. My previous system was giving false messages. Found the old system would arm but wouldn't activate an alarm. I don't know how long it had been saying my system was armed but really wasn't working at. I could open any door with it armed and no alarm. ADT should have been on top of this and notify me but never was. Adt likes to raise the cost yearly, but not the case with Vivint. So far we really like the system. The agent was very knowledgeable and the installation was very fast and neat.

The equipment for both my mother and myself has NOT been completely installed. I was given an appointment on Friday, August 1, 2018 to have the work completed between 4p and 8p EST. I WASTED AN ENTIRE DAY waiting for them only to receive a TEXT stating that the technician was running behind and if I could reschedule for the next day! I had specific plans AND it was my off day of the week. I have not rescheduled as of yet because of MY SCHEDULE.

The sales representative from Vivint was very friendly, he talked about the services, the benefits, the features of the system, and then the overall cost associated with the plan through Vivint. So overall, it was a really good experience. The installation team was really good. I had no issues with them and they were on time. My system's features are good, too. However, I don't like that if one of my sensors goes out, then I have to purchase another sensor at $90 a pop. So if I'm spending that much, and I'm spending $55 a month, I feel like those sensors should be warrantied as long as I'm under contract.

I liked the tones of the security system with the cameras and stuff from Vivint. Their sales representative was very nice and seemed to be enjoying what he was doing. The installation process went very well, too. The fellow who came out was quick and he did the job quite good. So far, the system does what it needs to do but due to the cost, I couldn’t get some of the things that I wanted. Also, my front door happens to be metal and the trigger in the side of the door keeps getting stuck by the metal door. It has a magnet on it and when it pops out, it says that I can’t arm my alarm. Other than that, Vivint has a good system and it can be made really impressive if you can get the additional cameras.

We liked the installation of Vivint's security system and that it was pretty painless. So, we went with them. We had a good interaction with their sales rep and their installation team was great. We also like the features of the system and so far, we've had no problems whatsoever.

I had great service. Brooke was amazing and very informed about her product. I felt very comfortable getting this product from her. I feel much safe and more secure in my home. I plan on passing this great product on to my family and friends.

From my sales rep to the installation folks, I couldn't be happier. I love having the ability to control my home, even if I'm not there. I have seen several negative reviews about Nest -- but I have no complaints. I'm a simple person that enjoys easy-to-use and intuitive devices to make my life easier.

The technicians did wonderful job, was very courteous and helpful and very information on everything we need to know. I will recommend them to other Family and Friends. The only thing we did not like because they not put the right address on our work order and email. Again thank you so much.

Our salesman was awesome, our installation man was quick and proficient! What more can I say. I was referred by my son in law and daughter, everything happened fast and what a pleasure to see there was good customer service as well. Who knew a company could be this way nowadays.

Vivint's salesperson was pleasant. However, the installer was a bit rushed and underwhelming. The things that he didn’t do were more noticeable than the things he did. He put the panel in with a noticeable slant to it. He also left the old hardwired motion detectors. There were issues that were repetitive. The first five years with Vivint were kind of sketchy, and there were problems with the cameras and the Wi-Fi. Mostly, the cameras were not working or needed to be reset or, in some cases, had to be replaced. But once the techs came in and did the upgrade with the new panel and changed out the cameras, everything seemed to line out and has been smooth sailing since.

It's okay. I just don't like the fact that sometimes the doorbell may not capture someone who is at the door. I noticed this happens from time to time. Other than that the system works okay. Good view and the panel is nice. I like you can turn off and on with your phone.

At time of install I had an infrared camera for my garage on my contract, it was on back order for a year then when it came available they wanted to charge me $300, I said no. After my contract was up I called to cancel and they promised to lower my bill by $25 a month and install 2 infrared cameras, when they came to do the install they said I needed an updated control panel for $500, again no. Please just cancel my contract and I got the run around for 1/2 hour on the phone... Customer service sucks!!!

When we moved into our house about three years ago, the system was already installed. I have had a few technicians out at my house before and they have all been good. They had to redo some of the sensors and it went well. They explained everything. Right now, I'm not too happy because we're in the military and we moved from my house that had most of the equipment that we liked, like the thermostat and the door lock. Now that we moved, we didn't get to take a lot of that with us and so it wasn't included when we went to go install in our new house. Still, Vivint is a good company and I'm overall happy with my service. I’d recommend it.

Somebody from Vivint came into my house and their camera made me want to go with them. The installer was good and he went fast. Their equipment is of very good quality. I have one camera in front of the door and also some sensors in the house and four for my doors. They have good technology as I can watch everything on my phone. I can also change everything on my phone, so I like it.

I chatted with 2 tech supporters Sunday night (9-2-2018) about the panel not responding. Talked to one who couldn’t help and then was transferred me to someone else who had me do a series of tasks to try to get everything up and running again. To no avail. So I scheduled for a technician to come out on Thursday (9-6-2018) between 12p-4p. No one showed up. When I called customer service I was told I was scheduled for Monday (9-10-2018) between 4p-8p. Mind you I was sent an email about the date for 9-6-2018. I asked, "Was someone still going to come for the scheduled appointment." No one was available. I asked, "What about the next day." The reply was no. I was supposed to just take the date the tech put in.

Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to the military and work, they wouldn't even attempt to work with us to cancel our service. We had to call several times to even get an initial contact for the "special cancellations" team. After several emails back and forth they told us we were stuck in our contract and had to either pay the rest of the contract (over $2600) or continue the service which was in our house we had already sold...so now we have to coordinate with the new owners to have Vivint pick up the equipment as they don't want Vivint. DO NOT SUBSCRIBE unless you want to be locked into a 5 year contract that you literally CANNOT cancel.

Daryl and John were Amazing! Both of the people that installed were incredible and very polite. And they are lightning fast with the install and made sure I knew every detail. They were so good my dog even liked them and she doesn’t like anybody. They get a full 10/10 from me!

Overall happy with experience. Technician and phone sales people were all kind. Technician was great; no complaints. I had an issue with being overcharged for install. First phone person was not helpful at all; maybe it was her first day, but she did not seem to know what to do and basically said "Call you back once I figure this out" -- and never heard back. Second person (Chris **) was very competent and quick, however have not heard back from him for a week and still no refund or updated contract??? If the admin side could keep up with the install part, I would give 5 stars.

The Vivint Tech called me before arriving to my house, to let me know he was in his way, once he got there, he went straight to work, explained to me what my package included and went over cancellation policy. His customer service was friendly, knowledgeable, and very professional, there was no trouble with installation or set up, he also walked me through the panel several times to make sure I was comfortable with our new services. I recommend Vivint, I feel safer and just LOVE the cameras in the house. Thanks Vivint and of course Primerica for introducing me to this amazing company.

Great service. Will definitely recommend to others. Easy install, friendly staff, and good products. Tech reviewed how to use products, update users, troubleshoot, etc. Also was able to change options of package on site which was nice. Even verified that we can add other items to the system later if needed. All products working great so far.

The technician showed my dad exactly what to do and the people on the chat stayed online with me until everything was back up and running smoothly. I will definitely recommend you all to my family and friends. Everyone I have dealt with with this whole process has been nice and has answered all my questions in a timely fashion. You all do a great job.

First of all I love the service and the tech who came out was great. However, the salesman who came to my door and wanted credit for this sale has never shown back up with the sign we requested. I've heard he's been all over our neighborhood (Potomac Farms) but never at our house.

I couldn’t be happier with Vivint! Brad, the authorized dealer, came by at just the right time since I had been looking for a home security solution. He explained my options clearly, gave me a competitive price, and had a technician at my house within 30-minutes. Dillon, the technician, flawlessly and efficiently installed every device to my liking and taught me how to use everything. I couldn’t believe Vivint had me set-up in less than 24-hours - nothing gets done that fast in Midland. Amazing service, competitive prices, great products, and peace of mind... Thank you, Vivint!

Guy was personable and knowledgeable. Made us feel comfortable. I would definitely recommend to friends and family. This is a great system. We plan to order more products to enhance our system. Thanks for providing a great install. I am looking forward to using this system.

We had quite a few problems with the installation, issues with performance and the items working. The home automation wasn't working well. I wish their service can be quicker and make the issues easier to fix. Other than that, we like the panels and the cameras of the Vivint system.

I’m absolutely impressed with Vivint. When the installer came to the house, he installed the cameras and the security system. We went in and out of the house, working on some other things, and he took care of everything. He did an outstanding job, all the way around the back. I also got everything I needed in my package. I got four cameras right now and I’m gonna get five more and put them around the outside of the house. I had to reinstall one today and it was really easy. The service has been great too. Vivint did a really good job and continue to do a good job. So I’m very happy with them.

We have Vivint's motion detector inside our home in case somebody breaks in. We also have the thing that when somebody rings the doorbell and comes up to the door, we can see who it is, and it is connected to my cell phone. But when we first got Vivint, I was very dissatisfied and we were ready to have them come and pull everything out. We've had problems the first two months we've had the system. Our security thing dinged like somebody was at the door but nobody was there and the tech had to replace our doorbell five times. Finally, the doorbell is working properly and I'm happy. Our sales rep, Nathan, also said that we should get two months’ credit because we had no service for two full months. So, now that we can just get our credit and find out why it just keeps dinging, I would recommend Vivint to my neighbors.

I've had a very good experience with Vivint and I've been very well satisfied with the service so far. They do a good job. My dealings with the reps have been very good too.

Robert ** treated us with exceptional customer service. He answered all of our questions! Would definitely recommend especially him as the tech! He spent the time to show us the product and made sure there was no confusion! Glad I decided to go with Vivint!

I've had Vivint for a few years already and my experience with them has been good. Likewise, my interactions with the reps have been good. When the Vivint people came to my house to do some work, they were good and fast. The installation of the equipment was amazing and the security system looks good. I feel good about having it and I'm satisfied.

I’m paying too much for “new” equipment. They used existing system. I have to pay 5 yrs for new equipment - a new keypad over $500! The sales guy was good. He responds to my emails. Took a while to get all the old sensors recognized. Think they are now.

We previously had Comcast but after talking to Vivint's representative, I found out that it was much better to go with them. The representative was able to articulate the information as far as how the camera system works, the pricing and the technology. He did great. The installation also went well and very quickly. It didn't take them time to install the system. So far, I've been very satisfied with Vivint's service. The features work great. Everything is good so others should go with them as well.

Everything with Vivint has been great so far from the customer service perspective. Their installers were good. Everything that I’ve asked for, Vivint has delivered.

Service was quick and at time that was scheduled. Octavio was very helpful. He informed us in helpful tips and showed us how to use security system on control panel and on our phones as well. Explained settings and emergency services, when are needed. Would definitely recommend to a friend.

Great installer. Friendly and clean nice and fast. Awesome guy. He took time to help get acquainted with your product. Nice sales team and very professional. Good reception and clear picture... We’re good so far. We are happy to get this. Have an incredible day.

We are very happy with Vivint. Very nice young man. Had a very good Sales presentation and was very knowledgeable of the product. Then the Installers were very nice and professional. We love all the benefits that Vivint has to offer, I would rate it a 5 Star.

I am disappointed because I wasn't able to get everything that I wanted. I had 4 visits and no one was able to connect the outdoor camera. Now I have to go out and buy an outside camera to complete security to my home.

The system seems good but we need more training. We aren’t high-tech. I wish they could come and help us again. It’s too much to figure out when you had to learn so much about the system and there is already so much to learn.

Vivint is an impressive product. We are looking forward to a long term business relationship with your company. My only issue was that Joseph appeared huffy when he returned to turn on our system. His attitude was a poor reflection on the company.

The Vivint service is good and my wife use their system too much. We have the smoke detectors, doorbell and rear cameras. The installers were good. They installed inside and explained the security pad in detail.

I heard about Vivint offhand on the internet while browsing around. Then, a rep came to my door, which sealed the deal. He took me by surprise, but the more I listened to him, the more I liked the idea of having a smart home. He pitched it in a manner that was attractive. Smart home sounds fancier too and I like to brag about that. The installers were very nice and professional. They took care of my house and didn't damage anything. Plus, they were done within four hours after the sales individual was here. It happened really quickly.

I gave Vivint a try and got their services. I have a camera in my service package. Everything was good in my interactions with the salesperson that I spoke with. The explanation and the service were good. The security equipment that I have is good when it works, but it doesn't work for the most part and I lose service a lot. The techs went back and did something, but the security system is still not working properly and I'm still having trouble, so I'm gonna have to call them back. Sometimes, when we try logging in from our phone, it loses connection. Nevertheless, Vivint's system has worked well for me in the few times that it has worked and the service has been good.

I had ADT for several years and the alarm had gone off several times but never once did they call. Vivint costs more than ADT does but I just wasn’t satisfied with ADT. I got Vivint alarms on all of my windows and doors and I have the glass break and smoke detectors as well. I also had a choice between a camera and that little thing that I can wear to detect if I fall and can’t get up, and they gave me the latter. The installation was really very quick. Since I already had ADT before, Vivint didn’t have much trouble installing their equipment. The Vivint reps have been really good too. Every time the alarm has gone off, they have called to make sure that everything was okay. When I've had questions, I called and they have always been able to answer my questions. I’m very satisfied with Vivint's service. I’m a happy customer.

Korbin made the buying experience super easy and quick! He listened to what we wanted and not just what he wanted to sell. Marion was super great with explaining everything during installation! We also love the app, it makes keeping our house safe super easy!

Signed up for service on day, sent letter of cancellation on Sunday. Still have a claim pending for the damages the install tech did to our home. Found out after the fact that the salesman lied about several things, removing trust with the company. I can say that their was good, but from what I can see nothing that can’t be done, much cheaper buying from Best Buy. Another positive was their over the phone customer service. They were very helpful getting issues resolved and service canceled.

Salesperson talked to my wife and myself. Decided to go with it. Liked the product and what it can do. They installed it within 30 minutes of me giving the thumbs up with two technicians, however not even 24hrs after install I was having issues. Called the gentleman that sold it to me and he had the I don’t care attitude. Called to cancel and then the waiting game started. Still waiting for a technician to come and take everything down. They were nice at first but then went south.

My technician Thomas was awesome! Very knowledgeable and answered all 500 questions I had. The only negative thing I could say is that when I placed my order, the person on the phone told me it would only take 2-3 hours which turned out to not be true. The technician was honest with me and told me it would take 4-6 hours which was totally fine but a heads up from the first phone call would have been nice. Overall we're totally happy with our system!

Very disappointed... I was promised a peace of mind with camera features. However, it have not work since day 1. Now I am on the 3rd call for services because still not working. This experience have bring me more headaches than relaxation.

I'm very pleased with my Vivint Smart Home system. The salesman was very informed and easy to work with. He explained things well. His explanations were easy to understand. He coached us on the system and brought us up to date on how to use each feature. The installer was equally qualified in his duties. Installation was done quickly and in a professional manner. Again installer also took time to explain and demonstrate how to operate the system. Thanks, Vivint. Good job. I salute you.

I am very please to be protected by Vivint alarm system. Going to bed at night is a lot better knowing that I’m now safe in my home. I have recommended this system to my family and friends and would continue to recommend it.

I was promised that I would receive 2 Google minis and a brass keypad as soon as possible. It has been two weeks since the install and no word on the missing items. Too bad Vivint isn’t as quick about satisfying the customer as they are about taking out the initial payment.

I’m happy with the features in my package. The installer did a great job and explained how to use the product. Something went wrong with the reception as the main channel kept disconnecting but Vivint was really good at sending someone out immediately to come and fix that. For the service alone, the price I'm paying is very reasonable for what I get. The only part I’m not happy about is the bank that’s financing the equipment. I have never received a statement from that bank as far as what my balance is. I call Vivint's customer service and each time, they try to connect me with the bank. And they come back online and say either the bank was closed so they can’t contact somebody, or they connect me over and then the line hangs up. The Vivint reps have a difficult time connecting to that bank, yet they never give me a direct line to the bank.

My sister has the Vivint system and she told me it was a solid one then I looked at the setup Vivint had at Best Buy. I had a very good experience dealing with Vivint's sales reps. They explained what they would do, how much the cost would be, what the package does and doesn't cover, and if there were any accessories. When I call the customer service, whether I get through a little bit faster or not depends on the time of day. But in the end, they're always knowledgeable and they make sure that I know they take care of the customer. My experience with Vivint has been perfect and polite. I love the features of the system too. They're good.

I was greatly satisfied with Vivint's service. However, they could be a little more lenient as far as letting me have another guess of a security code. If you forgot your security code, you have one other try to know, hang up the phone, and call the cops. The alarm company that I have now is due to Vivint not being in the location I’m at. But if I forgot a code, they give me three chances.

I want to start by saying I have been very happy with the service so far. My only complaints are I received no credit to my account for the two names I provided which are now customers of Vivint though I was told we would receive some sort of benefit & I still have not received my hardware for my front door but am paying for it.

Our installer was punctual, courteous, helpful, all around awesome. He was willing to stop what he was doing in the middle of the installation to show me something else that I was asking him questions about on the system. I would definitely recommend him.

Everything was great for the first few days. Then the doorbell camera started acting up. It was sporadic with taking clips. After calling customer service, troubleshooting, having someone come out to check it, calling customer service again, it still isn't working properly. Someone is supposed to come by tomorrow to check. I was told I may have to get a smart drive, but I would have to pay for it out of pocket. So unfair! Not my fault the camera isn't working properly! At one point, I told them to come back and get the system and was told my time to return was up. I got the system a couple of weeks ago!!!

Great job. Very friendly and knowledgeable, help us out with all of our questions and installation process. He talk to us like human being not customers... love the look of all the equipment and touchscreen. Would recommend this company to anyone.

I can’t say anything good about my experience with Vivint. I have been on contract with them for over five years. Half my equipment doesn’t work and they talked me into upgrading it at my cost only to no show me twice without notice after I had taking time off work to make it happen. Both times are very unhelpful and unprofessional about resolving the no-show. They just try and reschedule it weeks laters rather than getting someone out immediately. I don’t know home a business that operates like that is still around. If I did that to my customers I would be long out of business...

Experience was positive. The personnel were friendly and knowledgeable, and Vivint has most advanced security system on the market. Easy to use and can be accessed from anywhere on smartphone app. It was a little pricier but you get what you pay for. Cutting edge technology.

Install was good but the system would not accept all previous devices like I was told. Installer also did not install smoke detector either. He stated he forgot and didn't return. Was the wireless siren could be enrolled on alarm by salesman. Installer wouldn't try and said it couldn't be done. Also called salesman and installer 4 times for yard signs. One used one was dropped off when I had ask for 4 of them. Service not very good after sale.

Vivint was very responsive to our request to replace our old security system. The sales and installation personnel were very easy and helpful to work with. The cost of the system and the ongoing monitoring service is much better than our previous carrier.

There are some random time slots when recording is not present and also the "Movement was detected" feature is not working as expected. It does not detect a person walking or moving around but detect other things like change from sunny to cloudy etc which is not helping.

System is great. Installation easy and smooth and we added two additional outside cameras. Only problem is the lack of hands-on training on how to arm and disarm the system. Being Senior Citizens we would have appreciated leaving us a printed piece on how to use the system. According to the installation/sales guy you used to hand out something but stopped. Recommend you start handing out an easy to understand "How to Use" guide on operating the system.

First things first we really weren’t looking to change our alarm company. Jordan showed up, Lori answered the door and we had the BEST experience from someone that was sincere. He put everything on the table to show us the benefits that we would be getting over what we had now. We were impressed! We ended up with more coverage (better) than what we had for the cost. The next day our installer showed up, sorry can’t remember his name, but was awesome!! He was very methodical on placement of a camera outside. I had to leave but went over everything with Lori. She was a little overwhelmed with all that was given her. He said not to worry that customer service would gladly help and yes we will need the help??? Thank you Vivint for all you do!!

We looked at different security systems but they did the same stuff. There was nothing that caught our interest until Vivint came along. They did a free install and they were cheaper. The monthly payments are a little higher but that's something we can work with. I liked dealing with Vivint's representatives as well. When the guy came out to install, he walked us through everything. He also told us how everything was gonna work once the install was complete and he showed us how to use the system. When the doorbell lost signal a few times, the reps told me how to go about fixing it. That aside, the system works great and the features are awesome. I love that I can do things from my phone, look at the camera and set off the alarm if I need to. If it's raining out or if my hands are full, I can disarm and unlock from my phone. It's nice and I like it. Go with Vivint.

AT&T mentioned that Vivint is the third-party that they prefer for security systems. Vivint had a promotion with a free ring doorbell and the pricing for the security system with the promotions wasn’t bad, and these caught me interested. The installation was fast. The tech who installed my stuff was awesome, on time and very nice. He was able to do both installation and communication. So far, Vivint's service is good. The user-friendly system that they have is pretty cool and straightforward. Unfortunately, there are still a few glitches with the system running a little slow. I'm also trying to get the billing cycle to be on another day. But other than that, it’s been a great experience with Vivint.

Vivint has an absolutely awesome product and you'll be well pleased. It's cost-effective. When I started, they told me what they covered, the products that they had, and then I chose. I was able to customize my package and I was very pleased and satisfied. It went very smooth. Then the installation team that came was very professional. Vivint's customer service has also been absolutely wonderful. The quality of the equipment has been okay and whenever I have issues, I call and they come right then and there and they help me through the process. When you need to have a service tech, it usually takes about a week for someone to come out but that's my only complaint.

A young man came to my door years ago, telling us about Vivint. He demonstrated what he had and talked to us about it instead of calling us on the phone, so we decided to work with Vivint. Their people were always eager to help and they asked pertinent questions about what I was trying to find out. During the installation, their guys came and had to drill holes on two of the doors to put little magnet things in there, but they didn't make a big mess and there wasn't anything on the floor.

The rep was very helpful and answered all my questions, and I was very satisfied with his customer service. And I’m enjoying my Vivint system in my house and I love the app on my iPhone to be able to see everything on my iPhone.

Great service. Excellent person who hooked up my cameras. Very friendly guy, hard worker and would anything to make sure the customer was happy. I would recommend him to do any of my family member's home cause he was awesome.

I was very pleased with the service received. Mathew the sale representative was personable, knowledgeable and easy to work with. The technicians were personable and thorough. I was please as to how quickly they came to install the system. I would recommend Vivint to my friends.

A few months ago my sister saw a video of someone caught on the baby cam sneaking into someone's room. Since then she had been nervous about not having some sort of security camera especially since she has get son. Since we got Vivint both of us have felt safer in our home and don't worry as much about a similar situation happening to us.

I wanted to get an alarm and a friend of mine told me he was selling Vivint. I got a package that has great features and I like them. I'm very satisfied with the service. Everybody has been fine, like the installation team even the customer service team. I've had to call a few times to a get a troubleshooter. They sent people to have a broken camera fixed and everything has been fine. I'm very happy with Vivint.

The installer from Vivint had to come back the second time but he did a good job. I got all the features in the system. However, lately it seems like it keeps losing the internet and I keep having to reboot the panel. It takes forever to reboot and it's kind of a pain but overall it has been okay. We like to be able to look around in the cameras and see what's going on in the streets.

I've had Vivint for several years and I’ve renewed. When I’ve renewed, I’ve got upgrades so I’ve got pretty much everything covered. I’ve got my garage door, all my service entrances, windows and glass break. I’ve got motion detectors and cameras as well. However, my contract is coming up and I was talking to them about some different things. The thing that aggravates me the most is that I have such an extensive system and every now and then, I have problems. There’s a fall right now on a battery on the living room glass break and I’ve got a big mouth bird, so the glass break in the living room is disabled because she sets it off when I’m not here or when I am here, at any point. I had Vivint disconnect it, but now it’s showing a bad battery in it and nobody has called.

I spoke Lindsey today regarding my problem with the error messages on the panel and cell phone related to my door lock. She was very kind and we tried together to resolve the issue, but unfortunately we could not fix it. The door is locked, but it continues to read as unlocked. I keep getting emails from Luis ** to sign my S-6454754 New RIC, but I don't want to sign the form until my equipment is working properly. Contract is set to expire today.

Great, great people. I’m a single mom and happened to be moving in and the techs helped me unload a dresser. They were very thorough and informative showing me how to use the system and app. Just wonderful people. From the sales rep that first came by, Jenny, to the tech Anthony and the other tech with him, they were great.

I was very impressed with your system and service. I am very glad your company called me before I installed ADT. Also, your installer, Dan, was a great representative for your company. He was the reason I went through with it. Thank you.

I am a Vivint customer, satisfied with my service. A salesperson come to my door (salesperson) I refereed my granddaughter. She Lives at **. I pay her bill. Told the salesperson this information. He Said was O.K., By the way she already has a security service, Alliance. I was told they would pay out her contract, I would get free doorbell and months free payment. None of this happened. I have to cancel and try to get all this business straightenen out with Alliance again, and my credit card that I cancelled from Alliance. I Also talked to my neighbors across the street from me praising Vivint they bought and guess what? All I got was a new vivint sign in my YARD. NONE of the promises made to me were fulfilled. I have lost my faith is salespersons. Will keep my service, but never recommend Vivint to anyone.

The ease of use is great, especially since I'm not a technology geek. Super easy to maintain, and sync's with my current devices. The installation only took about 1 1/2 hours, and the tech was courteous and friendly. Would highly recommend!

Eric ** was wonderful with customizing a system perfect for our home & family! He was easy to contact and very knowledgeable, understanding and accommodating with any concerns or changes. Lawrence ** was a 5 star technician! He was thorough yet quick and very meticulous about his work. His explanations about the equipment and its uses were very helpful. We’re so pleased with our experience and feeling more secure in our home already! Thank you!

Jacob and Devon were really great. They explained things well, and were very professional and courteous. They have told us that if we have any problems, that we could notify them and let them know. They were willing to help me understand things clearly.

While we’re looking for a home, we saw a home that had a Vivint system. We ended up not getting that home, but we got the system. We really liked it when the people that were selling the other home showed it to us. We had a good interaction with their sales reps and they made it very comfortable. They explained everything as detailed as they could and reassured us that Vivint was a good company to go with. We got their doorbell camera, keyless entry, thermostat, two other video cameras, and Touchpad Sky View. We wanted these security features in our home.

Walt ** was awesome! He was very thorough as he explained everything we need to know about Vivint. Walt answered my question with confidence. He is knowledgeable and has great customer service. I highly commend him. I will definitely recommend Vivint to my friends.

Extremely pleased with our home security system from Vivint. It is one of the best deals for the money out there. The sales and service techs are very knowledgeable and super efficient. Our system was installed and operational within a couple hours. We especially like the ability to monitor and control everything from our smart phones from anywhere. The remote doorbell camera with speaker allows you to engage visitors even if you are not home. The ability to preprogram visitor codes for specific windows of time is really useful especially when paired with the interior cameras to monitor activity... Great for our pet sitter when we are away on vacation. If you are considering a home security system Vivint is the way to go.

It’s been three weeks and still don’t have the broken glass sensor. An install was set up for Thursday the 23rd between 12:00 & 2:00pm. The tech. running behind left a message she would be here around 2:30. She never showed up or called to explain why.

The feedback for Vivint was good and some people recommended them. I’ve been using Vivint since June and I’m very satisfied with it. The installation went well and the installers made sure that I understood everything on how it worked and all the security features. My husband set everything up and I like that I have the app on my phone that I can set or disarm the system remotely.

There were several installations with Vivint in the neighborhood and that made me interested. The rep from Vivint was very polite, very considerate, very informative and very professional. He's an employee to emulate. The installation of the equipment went smoothly and the installer was also very professional, very informative and very nice. The features offered in our package was okay, although I was kinda disappointed when my garage door opener was disengaged. I thought I closed it but it was open the entire time and there was no alarm. The pull chain was stuck on the roof of my car. I had a package at the top, so I pulled the pull chain off and disengaged the motor. But other than that, my experience with Vivint was great.

We're very happy with Vivint's service. Their installation team was friendly and they knew what they were doing. We called Vivint for technical support a couple of times already when we had issues with the cameras and they were very helpful. I recommended Vivint to my friends and they just said Vivint is a bit pricey.

POOR BUSINESS: I am a new customer and I have paid on time every single month without incident. I thought I had made the right choice to come over to Vivint from ADT but it's looking like I may have made the wrong decision--so sad! Apparently, on Monday July 16th my alarm system sent a single that required an officer to come on site to my home. To this day I have not heard from or seen an officer at my home. If one came out why wouldn't they leave a notice to "document" they had come out to check on my wellbeing. However, that wasn't the case but I'm being charged $60 for the visit. So unfair to me as a customer. I have been referred from one department to the next without resolve. Disappointed!

The Vivint tech who installed our system called ahead and arrived when he said he would. He was knowledgeable regarding products, product placement, and was very patient with us as we learned the system. Everything was installed efficiently, level and with care and concern as to where exactly we wanted sensors placed so that they would not interfere with artwork, etc. We couldn’t be happier.

The techs were fantastic. Really friendly and easy to work with. I vote for them to have a raise. And no they didn’t ask me to say that. They really figured my wiring out for the door bell. There was an issue with the the voltage so he fixed that while installing the door cam. They were also the first guests my dog was unthreatened by.

Almost a month ago I was approached by a salesman named Brandon who fast talked the process from the beginning to the end to get me to switch from ADT security to Vivint. After telling him that I am not interested in purchasing anything he explained to me that I wouldn't have to buy anything. I let him in and after him lying to me about a whole lot of things like no credit checks would be ran and a few days later I got an alert and my credit was ran. I'm very disappointed in the service I was given and if you get a knock at the door from a Vivint rep don't even answer it and to think I was going to get Solar with them, absolutely NOT. Just because they are having a competition doesn't mean you lie to customers to boost your sales. Then to tell a person they only have 3 days to cancel is Ridiculous!

I have Vivint's basic service package, some motion sensors and the panel, which are very easy to use. Their sales reps were very helpful and they made it easy for me to get things done. They explained everything to me very efficiently. However, the order didn’t go through so I called again and I got them to send the unit out. The techs who came out for the installation were very helpful as well. They explained the app to us and all the features of the system.

We were looking into getting a security system and then Vivint became available to us through a young guy who came to the door selling it. He explained how the product worked. He seemed like a decent person and I was happy with the presentation. The service package was okay and the price was reasonable. Other than being a little longer than I would like to have signed up for, I was happy with it. The installation team then came that afternoon and installed the product. They did everything that we had asked and put everything where we wanted it. We got cameras in our package and it's nice that it monitors on the internet.

Vivint's representatives were extremely knowledgeable, very kind and personable. I’ve had nothing but good experiences with every one of them, including my neighbor, who is probably their best salesperson. If I have some questions, I can just ask my neighbor. The room where I have DirecTV, Vivint, Spectrum, satellite internet and a couple other things, was so convoluted. There were so many wires and it was frustrating. When the installer came, he went in there and straightened it all out too. It’s not making too many headaches anymore.

My salesperson was aggressive in his selling techniques from more than 1 visit to my home to calling me while at work. The installation people left my home in a very unclean state and the equipment did not work properly.

The gentlemen who installed my Vivint system were fantastic. The system itself works perfectly, they were professional, they took great care in the installation, I’m really impressed and can’t wait to use my new system! I got door, window, carbon monoxide, and doorbell sensors. The video doorbell looks seriously fantastic as well! Definitely proud of my new system!

Quick install and great customer service. Would certainly recommend to anyone looking for a good quality security system. Techs explain everything in good detail and make sure you understand what’s going on before they leave. Definitely gives you peace of mind.

Thank you for being very helpful! I loved the patience when not knowing what was best security. Very helpful customer service and love the cameras. I just wish they had a camera package where I could get a deal on more than one outdoor camera.

One day, we were sitting out back when Vivint's sales reps were coming around door-to-door. We weren’t even in the market for the security system but their salesperson did what he needed to do and managed to make us buy it. We’ve had Vivint for a while now and we got their normal package. Their technician was very nice and he took care of everything when he came in. Vivint had to come out this year and change the very first panel they ever put on and it has been working fine since. The system did what it was supposed to do. One time, I set it off unknowingly when I was going to work and the police came to the house. My daughter was at home and sleeping, and they made her show her ID to prove that she lives here. I’m trying to get my sister to get Vivint right now.

We came over from the Netherlands and when we rented a house, there was a Vivint system in there. Then more than half a year ago, we had a technician come on over and installed some new panels and the whole system. The installation went well and the features in the system are working fine.

I like Vivint’s doorbell which is very nice and responds well. I’ve been out of the state and traveled around the United States and I can talk to whoever is at the door. It’s great. On the other hand, it came with a motion detector that I didn't know was there and what it does. It didn’t respond to my phone and say that there was motion so that wasn’t good. Then, I ordered another camera that goes along the side of the house.

The sales process I had with Vivint went smoothly. However, the installation wasn't that great. Vivint had two people go out. The first guy wasn't prepared to do the whole job. All he did was just fix the doorbell and called it a day. Even the wiring part, I had to go under the house and run the wires because he wasn't fit enough to do it himself. But the second guy who came out to install the other outdoor cameras did a great job.

I just had my system installed by technician Ryan who did an excellent install, he showed me all of the equipment and how to use the new keypad. I even had the supervisor come by to verify that Ryan was completing the installation correctly.

Mark was very professional and really knowledgeable about his work. He really made this experience easy. I hope all of your employees are at least half as good as him. Hopefully you pay him well because any company could benefit from a great employee like him.

One of the powerline network adapters failed and needed to be replaced. I called for an appointment. The guy never called nor showed up. They rescheduled for 4 days later. The guy still showed up after the window. No call nor explanation as to why he was late. He never called as was instructed to him per the tech support rep. The whole thing took less than 15 minutes but I missed two days of work and not one apology.

We became Vivint members less than a month ago and here our our thoughts. The customer service experience began with Jessica. She was very helpful on the phone. We start speaking with her months before moving into our new house. She wasn't pushy. She respected the time my wife and I needed to make a decision. And she followed up accordingly. When we were ready, she set us up for a technician to come to our home. The installation period went really well. The technician installed everything correctly without any issues. Now that we are a few weeks in, my wife and I love our system. We like that we get notifications when there is movement around the home. We also like the home automation and iPhone app. Overall, the system is easy to use. I would recommend Vivint to anyone.

Would never have gone with Vivint had I known I was being deceived. Phone call after phone call still resulted in poor service. What was promised never happened. The salesman was less than honest with me, then the tech team only made promises that weren’t kept.

My connection service with Vivint was amazing. My rep Bryan is absolutely a grand person & represent such expertise. Love it. I had another service but find Vivint is far more better. I will recommend Vivint to everyone I know. The presentation sold me totally on the service and quality. I feel for me it is the best product in the world for home protection. Thank you.

I am loving Vivint. Activating my system was relatively quick and very easy. Using the app is also very easy. I love the I activate the alarm after I leave the house. I love that I can disarm the home for my family... even when I am far away.

The sales rep from Vivint was extremely knowledgeable. He lived in Alaska, which is important to me because we, Alaskans, don't really like companies that hire outsiders to come and do their business here. He also was honest and showed me how the program works and what it could do. So I stuck with him to go ahead and buy the product. I also did my own research in a couple of hours before I confirmed with the rep and Vivint seems to have a lot of good reviews on them. I got the maximum amount of cameras and a thing that lets you know that the door is opening. Those are for my business and not in my home. However, Vivint wouldn't authorize the doorbell camera for me. I actually would've liked to have that one.

We signed up for Vivint Security about a year ago. At first, everything seemed to work fine. After a couple months, the doorbell camera stopped working. We tried rebooting the system, but it still is offline. The backyard camera seems to only record clips from someone else's driveway, which is a privacy concern. I tried to contact customer service, but they want to charge us money to fix equipment, that we are paying for, and doesn't work. What a scam!!! So now we are stuck with no doorbell and no cameras and we are still expected to pay our monthly Bill? This is ridiculous! Don't ever go through Vivint for your security needs, because their customer service is abysmal???