Vivint Reviews

After installation and brief instructions, it would be helpful to have the installer call or visit in 2 days to follow up on any issues or concerns that have arisen to the customer. Also 12 volt battery was left in my basement with no explanation.

I ordered the alarm, doorbell, lock and smoke alarm. Installation took around 1.5 hours. Technician was friendly and knowledgeable. System seems to be easy to use. I liked that I had the option to only purchase services I need. App was easy to download as was the Google home app.

I was told installation would take approximately 40 minutes and it took 3 days. I was given very little instruction on how to operate the system. The cameras are too sensitive and constantly alert my phone. I was also told that I can exchange the brass colored door locks for stainless. I'm not sure who to contact to make that happen.

They sold me equipment that did not work. Took them 3 months to come back and try to fix it. They could not get it to work so they took the equipment. 6 months later I only received half of my money back. Also the customer service that Vivint is horrible. They transfer you around until you hang up so they don’t have to deal with your problems. My car was vandalized and could not get the recording so I guess I bought the security system for nothing. They don’t even monitor it. This has been the worst experience I have ever had with a company.

I am very pleased and impressed with the system and its capabilities. My 5 and 6 year old were apparently listening to all the instructions I was being given on the systems use. Later I caught them telling Google to play music for them then a little bit later I told them it's bedtime as soon as I finished with the dishes. Then I heard base trading them a bedtime story. It was hilarious. I loved your staff. All were very professional, polite and awesome. They are definitely greater than 10's. Thank you, all.

Thermostat. It's always going. Never shuts off hardly. Had an appointment this Saturday. No one show up. Told them I wanted it taken off and put mines back on. I hate it and I want it off. And I stayed at home??? Passed up my family time to be here and no one call or left message that they couldn’t make it.

We got the window sensors, the inside sensor, the smoke detector and the camera based on the recommendation by the installer. I thought it was a good idea especially for the area that we live in. I’m a truck driver so I’m not at home everyday and I wanted to make sure my family is secure. The sales representative also perfectly explained to me everything regarding all the questions that I had regarding the cameras.

We’ve been with Peak Alarm System for years, but once I checked out Vivint, their system was a few dollars more for a lot of advantages. The gentleman from their sales team was very helpful. Also, the installers were awesome. They set up our home security system and then showed us how to work it. The features in the package we have are great. It's been nice and helpful to have the information accessible by phone and be able to lock or open the door and double check it through phone. And so far, the service we've got has been excellent. We've had a couple of issues and Vivint solved them. The response time with information has been great as well. People should check out Vivint and give them a try. They're a great company.

The tech was very pleasant and knowledgeable. He explained everything and showed me how everything worked. And he cleaned up everything. I would definitely recommend this service to a friend or family member. Based in the service I received. I was very pleased.

I would like to relate my Vivint experience to you. I recently moved to a new city and one of my first priorities for my new home was a state of the art security system. On 5 June 2018 I met with a Vivint salesman named Jonah at my home. He was exceptional. He did a great job explaining both the product and options. He definitely applied no pressure when I asked to think about it and he agreed to return. On Wednesday 6 June 2018, after some independent research which indicated Vivint was the only company to offer the level of technology I desired, I signed a smart home contract for equipment and monitoring and was excited to be a Vivint customer.

The sales rep and the technician were extremely helpful and informative. They were both very professional and a pleasure to interact with. They were honest and competent answering every question we had. We have and will continue to let our friends know about the service we received and the quality of the system. The rep, Dalton, followed up the following morning to answer any questions we had and the technician, Ananda, made sure everything was functioning properly before he left. He also showed us all the features of the system and was very friendly.

Our salesman, Jonny, got in the door promising “free” products for us to be a demo/test home. All we had to do was leave a good review. He was informed MULTIPLE times that I did NOT want to replace any of the security equipment (door/window sensors, etc...) that I already had. He was informed what type of system we had and said it was 100% compatible.

We were told by Rob before any papers were signed that our current (chimes) doorbell would work with the doorbell camera. When the camera was installed the installer told us that the chimes would not work thus we now have a decorative wall hanging. While explaining the wall panel to us the installer could not answer questions about the iphone app stating he knew nothing about the app. We still don't know how to use the app and would like to receive training on how to properly use it. Not sure the camera is working properly - one time it will record someone approaching the porch but the majority of the time it will not. If I had it to do again I would not buy this free (HA HA) system.

Rene was very nice. He answered all my questions. He was very clear on everything. Any questions I had he knew exactly what to say. He showed is how to use the screen panel and the way he explained it was very clear.

Preston and Sergio were Polite and professional. I would recommend them to my friends and family. Sergio took the time to go over all of the programs that this new system can do. I can't say anymore about this until I have had it in service for a while so as to see how you respond to any situation.

I was on hold for over 30mins and transferred to people who couldn’t help me. Horrible service and I tried online support but no one ever came to the chat!! When they installed they came 3 times because they were not prepared. Horrible service.

The install and first few months were problem free. Then we began having issues with the back door camera not working or showing. We telephoned customer service and were able to get it back online but, it's always short lived, it's currently down. Next issues is the panel connection. We have to constantly reconnect at least once every other week or sooner. Last and most recent issue. While the tech was at our home a couple of weeks ago, they set the alarm off by accident. My neighbor telephoned me approximately 20 minutes after she'd left to inform me the police had come to my front door and walked around the house.

My wife's parents have Vivint and we went with this security system provider too. I like the features that are offered with our service, but I wish I had gotten a thermostat when I first joined and I plan on still buying one soon. The reps have all been really good and the installation of the system went well. The only issue we've had was that occasionally our camera has been shutting off for a few hours. Despite that, however, I'm satisfied with our service.

Tried switching to Vivint. Found out once they got my 105 bucks for a deposit that they never refunded they could care less about the customer. Alarm installer no call no show twice... there are better options for the public than this joke of a company.

The service from these rats is non-existence. Our door lock does not work correctly. We had it for 24 hours and they will replace it but I have to pay the shipping. Excuse me, this piece of crap never worked from the second it was installed. I have only had this security system for three days and I am regretting it already. The motion detector sees our 5 pound poodle and sends an alarm every time we leave. They say they will replace it but that's 5 weeks down the road. Plus they want me to install the new one, plus they want me to install the new door lock too. This company is unbelievable, I think we will be canceling our service. Oh, one more thing, as I have written this note, our door bell alarm had gone off at least 15 times, Saying we have a visitor. I am truly disgusted with Vivint. Gee I wonder who will be fixing the holes in the doors and walls when we cancel?

I knew about Vivint through our neighborhood association's chat line. I've been doing a lot of online research as well. The sales representative who I worked with was very helpful. Then what was nice when Vivint's team came out to install everything was that I won't be in a contract if I paid everything upfront. It was just a monthly fee which I was really extremely happy with. So far, the service and the features of the system have been good. It's easy to operate. My camera goes in and out but it has to do with the internet out in our area and not with Vivint. Other than that, if I have any questions, they're extremely helpful. I am a fan and I would recommend them.

The service is more than I need & not as convenient as my old one was so I have chosen to cancel my service with Vivint, as well as double the cost. Initially the installation was to be used to mesh with other services I was to receive.

The system never worked. Not even the 1st day. The tech said he be back to finish the install and he never showed. The cameras never work from day one. I went on the Vivint app and set up a appointment and that tech never came or called. Wasted my day. I call in to cancel the service and all y'all talk about $$$. You guys really let me down with y'all service. Seth ** is a piece of crap also. I hope to see him out and about. He lied to me and wife about the system. He was training someone also. Hope she don't turn out crooked. The panel always said need batteries, panel loose and something else from day one. Nobody could help fix this cheap stuff.

I had the smart home system installed and so far it is great???? My daughter has it in her home in Philadelphia and that is why I got it. As of now we are satisfied with this system, it’s easy to use. We can keep an eye on our home when we are away.

The technician was busy talking on his phone as he was installing the equipment. His personal business should of been done after the installment. He was discussing his other job that he has and was not staying focused on his job at hand. As of right now the front door is not working correctly. There are time the system will announce that the door is not locked. This is worrisome. I have called and asked for this to be looked in to and have not been called back.

After we signed a contract, we were out on our own. Customer service is non-existent! The product is inferior with a wifi security system that has wires with each device, the camera was never 'fit' to show who was at the front door, 'it needed a wedge', the kitchen panel for additional view at the front door could not be installed, just plugged in and sitting on a box. I understand the tech did not want to drill into the granite, but I am sure we are not the only customers like that, but there was no back up plan. It took almost 2 months to have the equipment removed and when I had the former security come over to reinstall their service, he could not because he could 't determine what the tech did/or what they removed by Vivint. I set up an appointment to have Vivint tech at my house the same time so one could show the other what to do - VIVINT NEVER SHOWED UP, NOR DID THEY CALL TO SAY THEY WOULD NOT BE THERE.

We had a great experience and customer service. The technician was great. It took him longer than expected to install but he was great and stayed until the job was done. We have been impressed with the customer service and attention to detail.

Customer service was amazing and the guy who came out to do the activation was great, very knowledgeable. My only problem is the cost of monthly service. The Ring service I had before this was the same however the annual fee was less than my monthly fee with Vivint, I will test the service for this first month however I still have my Ring devices in case I need to switch back. As far as recommending to a friend that would be a hard no at the moment.

Still waiting on our certificate showing we have an alarm system, need it for our homeowner insurance. Have not received a new contract from the company. Showing us only getting one nest instead of two. Not pleased with the service from the company. I feel we should have received a better offer (less cost) on the alarm system due to we have the solar panels and the solar fans. I totally feel that the company is taking advantage of us.

I've had them out a number of times to figure out why my cameras stop working. This included my doorbell. The original installer did a pretty good job. Then it was downhill. My cameras and my doorbell would stop working at different times for no reason. I have a ring doorbell, patio and shed mounted cameras. The shed camera and the doorbell always have problems. I had an appointment between 10 and 12. Guy never showed up. Called company and canceled. At 1:30 that afternoon he show support! No one told him the appointment was canceled.

The Vivint service was a little slow sometimes. When people pull up to the door, it takes a little bit for it to say that there is somebody out there, but it’s fine. My service package includes sensors in the house, a doorbell camera, the thermostat, and window break feature ‘cause I’m here alone. Also, the installer was courteous and he explained everything to us.

I like the fact that our security system could be installed the same day. Also, appreciated that there was no contract and a moderately low monthly payment. The features Vivint offers like the doorbell camera, deadbolt lock and controlling the thermostat are great!

A.J. who sold us the system was great and Kate the installer also. We did have to have them come back after initial install due to our thermostat quit working after the security panel was installed but it was replaced and all was well.

When I moved to Raleigh, I was getting my cable set up and part of the cable package was Vivint. I was trying to get to a price point so I got a keyless entry, sensors on doors and windows, and motion sensors. So far, I'm mildly satisfied. I've had to get my keypad fixed twice. I've had to have service out once and yesterday they had to reset it and they did that remotely this time. They advertised automatic door locks but when you start putting the package together, you'd quickly find out that all of that doesn't go with the package, it's extra. So, I was a bit disappointed in that.

My mailbox is situated next to our front door where the doorbell camera is installed, Some days, the letter carrier is captured, most days that person is not captured, I am not able to see my daughter coming from school every day unless she rings the bell, the camera is supposed to capture as soon as it detects a moving object or visitor within the customized radius and believe me, we set up the radius to the maximum width and nothing, we use our mail carrier proximity to our door every day as a way to tell how well the doorbell camera works. The iOS app doesn't alert you when the camera is disconnected, keeping the Vivint doorbell camera connected and working has been a nightmare, I would call Vivint technical support and they would have me reset the doorbell camera over and over, it works fine for a few days and the issue returns.

The product so far has been great! I love the security it gives and the ease of use. The consultant was fantastic and the technician who came out to our house to install the system was very knowledgeable and friendly.

We are very pleased. Chris was very helpful, patient in answering all my questions, and he did a great job installing. David, the guy who sold us Vivint also did a great job. He was thorough and great to work with. He addressed all our concerns! Thank you!

I have a home and office system with Vivint and it's been a nightmare from the beginning. The home system install was unreal. It took over 6 months to get resolved. The home equipment has never worked properly, our office system has been replaced twice with the continued same issues. They want to charge each time I have them out to repair the very same problem we have experienced out the gate. I would love to cancel but in a contract. I would NEVER recommend dealing with this company.

I had window breaks, door bell, a driveway camera and two indoor cameras from Vivint. We were using it as monitoring on our young children in the event the baby decided to leave the bed at night. So far, I have already canceled it, it was horrible. When I first got the system it worked well for about eight or nine months. They got a software update through their panels and since then, about November of last year, I started to have major problems with the panels never staying online. A doorbell stopped working and when they sent somebody out, they replaced the doorbell. However, we had packages stolen from our door and the doorbell wasn't recording clips. They sent another tech out to replace the panel, about a week later it started to go offline again continually and the same problems kept repeating.

I needed a security system and a friend of mine said she was using Vivint and she liked it. But I’m totally dissatisfied with all of my experiences with Vivint. My control panel stopped working for multiple months. Nobody contacted me to let me know that the panel wasn’t working. My panel doesn’t communicate to the keypad. And I can no longer use the keypad on the front door. I have to use the key. I’ve had two technicians come out but they haven’t been able to fix the problem. I had to have my camera replaced because it was broken. They sent me a new one. But they didn’t give us credit for the old one. So it’s just been painful.

Dave + Shane were so awesome!! They were informative + efficient. The customer service was outstanding. I will highly recommend Vivint to friends and family. I feel like my home is going to feel so much better knowing that I am secure, safe and protected through Vivint!

We have had Vivint home security for 2 years, we had another provider for two previous years. When we were sold the equipment and service, we were told it was two years, the digital contract we just found out had 42 months. This is not our first issue with this company. Another senior family member was sold this service and equipment from a door to door salesman, and when called to cancel the next day, they would not cooperate, but they did eventually relent after persistent efforts. We have experienced the same dishonest service and do not recommend them to anyone. I encourage anyone considering Vivint for home security to run away as fast as you can.

Pleased with the service so far. They installed the equipment fine. Friendly reps. They left late but started pretty late too. Made sure everything was installed correctly. Overall happy with what we got. Kelly the sales guys was really knowledgeable and friendly as well. Looking forward to see how well this system works for our family. We got 2 Google Home minis and my kids were excited to try them out.

I am very pleased with the professionalism and politeness of the installers. They were knowledgeable and patient when explaining and demonstrating the product. They were badges which made them easy to identify. I will recommend Vivint to my friends and family.

Very good. Came out late and signed me up and Installed late into the night hours which fits my schedule. They took their time and made sure to answer all my questions even in the late hours after I’m sure a long day for them. Great service so far.

I really enjoyed getting my new Vivint smart home system. The technician was amazing and extremely patient and very eager to teach me how things work, he did a great job explaining how the system is used and explaining how we can get certain products and how some products could not be put in our home. The only downside was that a lot of the products I wanted could not be installed in my home. The technician did a great job. Was very efficient and very polite. Overall I am happy but still would like some more features and currently searching for ways to put up more security products. Thank you. I would recommend the Vivint Home system to all of my friends and family.

I’ve been a customer and just moved to a new home. Brandon and Malcolm made the relocation easy for us and my daughter who bought my previous home and became a customer. Xavier came out and did the installation yesterday and this afternoon and also did a great job.

Highly pleased with sales rep, Aaron **. Explained everything very well. Pleased with response time of installation. Like the features of system and ease of use with cell phone. Great feature in case of fire that the doors unlock automatically and the HVAC is turned off.

Soo, glad I finally got this security system! Sales representative and installation guy were great! Doorbell/camera has already paid off - caught someone snooping around my front door in the middle of the night! My daughter and son-in-law are jealous of me and my Vivint security system!

First installer was horrible. We agreed on where I wanted things and he put them in a different area. 2nd installer and mgr were phenomenal. Kylee gave a presentation that was knowledgeable and comprehensive. I wish I had twenty or more just like her working for the company that I work for.

The sales representative was excellent! He knew everything about the product which is why we purchased it. The installation was the worst I ever experienced. The guy wasn’t friendly, curt, rude, and unprofessional... and the keyboard is so big it’s outdated.

Great company. Awesome product. Friendly service. Will recommend to everyone. Installment was awesome. Work with me to cancel other service I had. Made it more afford. Pay less with this company opposed to their competitor. Easy to use product. Made sure I knew how to use the product.

We are happy with our experience with Vivint. Prior to getting a security system from them, we already have one. Vivint's salesperson showed us a lot of the items that we didn't have such as the cameras and the doorbell where there's a camera on it. He knew what he was talking about and put us at ease about how to use the system and how easy it is to use. That sold me and my wife into signing up with them. The installer came and his work was very professional. It was less than two hours which was pretty quick. He also didn't make very much of a mess and any kind of mess that he made, he cleaned it up right away.

I got Vivint over a year ago and I ended up buying another term because I was already in a contract with another company. I had a good interaction with the installer who came and the installation was smooth. I like the Smart Panel and the use of the app on the phone. I got the remote access through my phone, the panel, the glass break sensor, and motion detector. I didn't have any issues with Vivint and so I would recommend them.

I have nothing but good things to say about Vivint. The system is very easy to operate. I love that I can see it on my phone when I am not home. Would recommend it to anyone that wants to feel safe and secure in their home.

Everyone I have had business with have been wonderful. Josh and Casey were very professional and personable. They do great work and seem to enjoy their jobs. I don't remember the young lady's name who I have spoken with was great also.

Salesperson Ken was great. The only thing I have issue with is that I cant get logged into online Vivint or citizens & I need to make a couple changes. He really knew his stuff and genuinely wanted to make sure everything worked out.

I was hesitant when the sales rep, AJ, came by, but he explained everything that Vivint had to offer and I was speechless. I had to have the system in my home. The technology is mind blowing! After I met with AJ, an installer showed up about 30 minutes later and had the job completed a little over 2 hours. I love the system!! And I thank you!! And a special thanks to AJ for stopping by!

This company is a big upgrade from “frontpoint” system I had and I have recommended it to all my friends. I feel much more confident when I’m away from my house with this system. The customer service is much more professional than Frontpoint customer was.

The installer was very polite and knowledgeable about the product. I have had an ongoing problems with the cameras going offline and having to reboot the panel or totaling rebooting the router several times since we have had this system. We had this system installed so we could have 24 hr monitoring but it does absolutely no good when the cameras go offline and you are not home to reset the WiFi. This defeats the purpose of installing cameras. We have only had our system for two weeks and I have had to do this multiple times.

The technician was knowledgeable courteous and neat. He was very professional. He gave a very detailed tutorial. I am absolutely enjoying this alarm system. Thank you! This was one of the best decisions we have made regarding our home. Equipment is the highest of quality.

I have had service for about 3 weeks. I think it might be okay but have questions and can't get the salesperson to return my calls. I suggest if you plan on buying you get TOTAL clarification on how system works before you sign on dotted line because it seems that after you have committed, they are no longer interested in keeping you happy. Online chat service informed me they could not guarantee salesman would return my calls and referred me to online videos. This may be okay for some but senior citizens and maybe others may need more than a video. I'm definitely not happy with how they handle customer service.

I was very pleased with my experience. I feel that I got a good price, very timely service installation and the guys I dealt with were professional and friendly. My system seems to be easy to use and I am glad to feel more safe!

It is set up through wifi, so intruders cannot cut phone lines to disable! Equipment is small and sleek looking. Cool features with the thermostat and doorbell. People were friendly and set up was quick. Would recommend to friends and family.

I enjoyed working with the Vivint rep and the technician. I will have to make a few adjustments to the equipment and my account, due to the speedy process, but overall it was a positive experience. If there are any issues I will be sure to update my review!

My friend, Bryan, works as a sales guy for Vivint and I'm confident in him. I know people who have other companies, but I went straight with Vivint. We're now a warehouse so we have done motion sensors on our doors and then we have cameras with our docks and our backdoors. The first guy who came to install was really nice but he didn't know much about what he was doing. So we ended up having somebody else come out. His name is Daryl and he is amazing. We like him a lot. He did our second install and then we just moved to different location so I requested to have him and he did that install as well. He's very professional and he absolutely knows everything that he's doing. The security system has only been set-up for 2 hours. We are completely confident with it and we like it a lot. We have to have it for one of our customers. Other than that, we wouldn't feel that we need to have one. But it's nice to know that we do.

I had an old first generation ADT system and ring doorbell was all I had. A Vivint sales rep came to my house, described the whole system and it was exactly what I was looking for. I was also very pleased with the offer and the setup and he said that I have to agree to their card plan to get the price. It was 8:00 at night then. After I agreed and signed everything, he said they were gonna come over that night and install the system because they had a crew right there. That was not what I bargained for but I went ahead and relented it.

Tyson and Andy were both great. They both took time to explain every aspect of the complete process from start to finish. They clearly explained all the options, pricing, functionality of the system and helpful suggestions. The system is very easy to use and the app is great.

Austin was a great guy that helped in every way possible. He is an awesome communicator that was also very accessible to get to. He knows how to get the job done! I recommend you all to continue having him on your team, as he will continue to bring smiles and helpfulness with everyone he comes in contact with.

I am unable to cool my house since the Vivint thermostat was installed. When the thermostat is set on cool, hot air comes thru the vent. Five techs have not been able to resolve the problem. Have gotten fast responses from the Smart Home Pro, but no one has been able to solve the problem.

I had set up 3 appointments just for someone to call and activate my system. The first one they set up on a Sat but they don’t do that on Saturdays. The second one I called after waiting 30 minutes past appointment time to find out I for some reason needed to be rescheduled yet again. They couldn’t tell me why. I finally got my call on the third appointment. The customer service people I spoke with were very friendly and handle the issues I had even with me being very angry at the whole problem.

I like this way this particular Security System works. It wasn't hard to learn at all. Being able to secure it from my phone is another plus. Yes, I would recommend this. I would, however, appreciate a User Manual. A User Manual instead of emails would help significantly since I am a property owner and need to teach my tenets how to use it when I am away.

I had the unit installed and found out the price of everything in an email. I was given a 30 day trial and have followed the guidelines to end the service with no prevail. Half the stuff installed I don't need.

We were able to get what we needed for what we felt to be a good deal and the security we feel is amazing. This system has us covered at all of the points we needed and for a price we could live with.

We had Vivint installed in our new construction home for peace of mind. We have 3 cameras, doorbell camera, smart lock front door, garage door opener, glass break sensor, motion detector and security sensors on all of our exterior doors and bedroom windows. Being able to completely control our home from our phones makes the convenience factor of this system like second nature. Never have to worry about forgetting to set the alarm, lock a door, or if we forgot to close the garage door. I have such peace of mind knowing there is monitoring.

Vivint is a great company. I had a home security system before, but I like the features their system has. I enjoy having the doorbell camera because I can see who’s there before going to my door. Sometimes, though, I can't see all the videos for some reason. But whenever I needed their techs, they've come out and they've been great. Additionally, I've had good experiences with their reps. One of the ladies helped me get my money back when I was taking out from my old system which I had before Vivint and that was awesome.

The sales rep we worked with at Vivint was very professional, friendly and appropriate. He was not a pushy salesperson. I don't put up with a lot of the pushy salespeople that go door-to-door. First of all, it's not allowed in our neighborhood but he got through the screening. He handled himself well. The install guy was also very much accommodating to my husband and I, as the consumers. He didn't railroad his ideas as to how it should be set up. He had a lot of questions about where we wanted things placed and what we would like to do. He told us, “I can do it this way or I can do it that way." He was certainly respectful to what we would prefer.

I would recommend strongly that you not take away camera access if you don’t subscribe to home monitoring. The cameras are expensive and of all the people I have talked to about your system they cite this as the reason they would not buy it.

Couldn’t be happier with Vivint thus far. Salesperson was professional and extremely knowledgeable about all the Smart Home products. Installation was same day and fast, the installer was likewise very knowledgeable and professional. Highly recommend Vivint to anyone looking for home security, monitoring, or other smart home solutions!

Left Vivint a couple years ago only to realize too late what I had with them. Their customer service and installers are professional and courteous. The new system is awesome and looks nice too. I would definitely recommend Vivint to anyone!

Happy with our new security and home monitoring service. The new advances made in equipment are impressive. The system is intuitive and simple to use. My only negative comment is around the price of the equipment itself. Other companies were running promotions offering free equipment on basic installations while Vivint charged full price for everything. I stuck with Vivint only because my startup IBO distributorship has a working partnership with Vivint.

I had the Vivint security system installed for family and home protection and so far I am pleased with it. Any problems incurred were quickly sorted out and I really don’t have any complaints. When I made a call after installation it was answered in a timely manner.

Very poor installation. Didn’t clean up after themselves. Didn’t have proper equipment. Had to have them rerun sloppy wiring. Weren’t able to get Google home to work. Told me both garage doors would operate. One doesn’t. Two tech and one online support attempt and Google Home still doesn’t work. Two cameras continue to go out and need reset. Not impressed.

I really like my Vivint Home Security System. It is easy to use and I especially love my doorbell camera. In order to keep costs down, I just opted for the doorbell, motion break sensor and the glass break sensor but there are so many more wonderful features offered. You can feel confident that you are being protected. The guy that sold me mine, Casey **, was a very polite young man and he certainly knew what he was talking about. Thank you Vivint.

I enjoyed very much the idea that I can watch what happens at home. It’s been very helpful to know who’s coming, who’s going and what is happening in front and behind the house. I do like the system very much because it makes me feel safer to know that my house is secure.

I may have had a new installer. The installation took almost six hours and was not done as well as it should have been. The wires for the cameras that were installed are not neatly positioned. The holes created for the wires are too big and were not filled in properly. Furthermore, the exterior camera that was installed is already having connection issues.

My house was broken into a couple of years back. My daughter set Vivint up and it has been my nightmare ever since. It sucks. It is never really online and always rebooting. Right now, it’s always something with this company as far as the technology goes. The people that answer the phone really try to be helpful, as well as the people that come in and do the work. Unfortunately, the technology that they offer really doesn’t go hand in hand with the service that I expected. I have a door camera and it is my nightmare. They've replaced the cameras and have given me booster boxes but it’s just not good. Perhaps it needs to be a better product, or maybe it shouldn’t be advertised as a door camera but as a stationary camera at your entrance, so it’s on the inside and not in the outside. Because weather might affect it. Techs have given me so many reasons why this hasn’t worked and it could be any number of reasons.

We were broken into and wanted to get a home security system. We were inside Best Buy and Vivint had a representative there who was very pleasant. One gentleman came for the installation and he was excellent. We really felt like we understood everything when he left. Everyone we dealt with at Vivint handled everything professionally. They were very courteous and they answered all the questions we had. We got a special lock on both the front and back door and we are notified anytime there's somebody at the door, whether they ring the doorbell or not. If they ring the doorbell, we have a camera that records everything at the front and the back. If we don't respond, an alarm automatically goes to the police department or fire department, depending on what's needed.

The customer service team at Vivint has been very responsive, knowledgeable and very professional. I've had them out here too many times but they've always been very pleasant to work with. The installers understood what I wanted and they were able to provide the services that I wanted. I'm very pleased with it. The features are good. I've got an indoor camera, one outside camera in the rear, and the doorbell camera. But I wish that the outside camera on the back and the one that's in the inside had more range to cover a bigger area.

My tech was her polite. He made sure I knew how to work system. Very nice customer service. Explain everything to me. He walked me though the process. Went over contract as well as cancel form. He made sure I was comfortable before he left.

Oscar ** was very knowledgeable and empathetic. The installer Nick was also terrific. I was a little surprised that the installation started so late, and finished after midnight, but overall very pleased. Definitely feel more safe and protected. Seems reasonably priced, too, which is important for a single working mom.

I’m now pleased with our system but it took a few calls to get everything right. The salesperson was very good at explaining how the Vivint system would work and the person that installed everything was very nice but he left with a couple of issues not resolved. He said he would try resolving the problem online later. After a few days I talked with someone via way of online chat and didn’t get anywhere with them to resolve the problem... It wasn’t until I called and talked to someone threatening to just come and take the whole system out that we finally got the problem fixed. I think there should be some kind of follow up after the system is installed to make sure everything is working properly and the customer is satisfied with everything... I’m happy with everything now. Was just disappointed with having to waste my time getting to the bottom of this problem that should have been resolved before the tech left or at least by the next day.

From placing the order to installation, this has been the best experience. I can't say enough about how my wife and son immediately felt safer by having the system installed. The technician explained everything clearly and helped us set up our smart devices.

When the install was started, my salesman left taking the Notice of Cancellation sheets with him. The next day requested one and he gave it to me. Told him I had second thoughts about the security system. He said to wait. Later I sent him a text saying I had signed the Cancellation Notice. I sent three texts and two phone called and he has NOT responded. Please Advise. Install was on 6/11.

I was told that the camera had night vision but I realize when it gets dark you lose camera images and you can't see anything (just complete darkness) but other than that everything is well. I'm happy with the service alerts and the whole set up very convenient.

Installer left a mess of the house and did NO clean up. Left drywall debris and wire clippings on floor and left trash on ground in alley. No respect for our home. Had to schedule three times to pick up equipment. The second time driver said he had car troubles and flat out said he was not coming and I had to call a supervisor to finally get something done.

Somebody from Vivint came to our door and it was horrible. It felt like we were being pressured and the rep lied to us when we ultimately signed the contract. He left parts of it blank and then came back the next day and tried to get us to sign it after he filled in inaccurate information. And then, he wouldn’t leave. We refused to sign the new contract which was not what he promised initially and he told us he would lose his $500 commission but we really didn’t care. He appeared to be a nice guy and we are now much more skeptical. But we had signed the contract and we were stuck.

Helen heard about Vivint from a co-worker and she got door and window sensors and a keypad for the home security system. But the alarm just goes off once or twice a month in one bedroom. It says "shattered glass in bedroom one" but there's no shattered glass. But other than that, the service is okay.

Switching to Vivint was a great choice. Evan was professional and helped us customize the system to fit our needs while staying in our price range. I would definitely recommend to family and friends. We are happy with our new upgrades!

Great system. Very pleased with it and would recommend it to friends and family members. The price is reasonable and I especially love the ability to check on my residence while away from home and especially the enlightening response by the monitoring staff when an alarm is triggered. Well worth it.

Very good explanation on how to use the app and very quick and efficient installation. He was very patient with my wife explaining how everything works. Also he did a very clean job, he did one accurate drilling on the wall.

We spoke with Tim **. He explained everything about the system so we understood it. Very pleasant young man. Easy to talk to. Listened and answered all our questions. And the installation young man - I believe his name is Andy - was just as pleasant. Very friendly, great personality, did a great job, installed faster than we thought - very quick and thorough! The whole experience was a rather pleasant one! Enjoyed talking to both of them. I think we will be happy with system. I hope all your employees are as wonderful as the two we got to meet!!! Thank You!!

Travis ** was the sales associate and he was great. He explained what company was with and why he was here. He was punctual for our follow up appointment later that evening, and he was very informative about the services offered. Jake and Amber ** were our installation technicians. They were fantastic! Very professional and courteous and friendly. They answered all of our questions and finished as quickly as possible. The *only* downside from the whole experience was waiting an hour for a technician to be available after our sales associate left. The technicians arrived around 8:15pm. Since that is somewhat late in the evening, we might have preferred to schedule the installation for the next day.

The entire experience with Vivint was pleasant, from sales pitch to install. My kids feel so much safer and more empowered with the cameras outside, the easy-to-use emergency services call buttons, and the high-tech smoke detectors. I’ve been given peace of mind and the ability to save time with the accompanying app. My favorite part is being able to answer my doorbell from anywhere within the app! I’m very thankful for Vivint and the security it offers my family.

All representatives were very professional and knowledgeable. Arthur was excellent in his explanation, and the installers were quick and courteous. I look forward to utilizing this system and knowing that my home is secure.

The products are good, the installation was to fast and my outside camera was left almost dangling from the wall, the chat customer service was not friendly and basically just said, "Cancel we'll get your money anyways." But we did get a repairman out to attach the camera to the wall and he was awesome, he went over everything checked to make sure all the other equipment was installed right. Make sure to read the cancellation thru a few times cause like the customer service chat told me the only way out is to pay lots of money, maybe I just got the wrong support person but she should be more professional even if she's having a bad day!

Mike the salesman was all around easy going, knowledgeable and professional. Pedro the installation gentleman was the same. System is extremely user friendly and brings about a more secure feeling in our home. You can arm and disarm in 1-2 seconds. So far so great. Price is reasonable.

Skyler & Daniel Jr. did an awesome job explaining options, physically installing system, training me how to use the system. Pleasant, personable and efficient service! App and panel are easy to use and have same interface. Looking forward to using the system.

I answered my door to a solicitor yesterday and told him that we do not accept solicitors. I was very firm and annoyed, but he kept talking. I decided to invite him in because I did not want to stand at my door for an hour. He was very pleasant and friendly... and manipulative. He made it seem like if I gave a bit of info I could try out a security system for free if I was "picked". He said that my neighbor a few houses down had been picked and had decided to stay with Vivint because she loved it so much. However, when I spoke to her about it, she said that she had purchased it from Best Buy and that the same gentleman had come by her home and bothered her about if she knew anyone who could benefit from the system. She may have sent him my way, knowing that my husband was deployed and I have two toddlers.

Our rep Ernesto was very clear and explained everything thoroughly. We met several times and all our questions were answered. He looked professional and he spoke to us about the experience of our neighbors with the company. We felt comfortable and that we could trust and make the purchase for the Smart Home system. During the sign up process til the installation, he stayed and explained with me detail how everything works. He also was clear about how cancelation and return was totally possible.

All in all, our experience with Vivint has been good. However, we've had a hella bit of time adjusting to when we would set it and not realize that we had to unlock the backdoor before we could open it and the alarm would go off. So, that was kinda crazy. But we like the cameras. We also like getting notified when somebody comes to our door or when there's a presence available but it seemed like when we have it set like that, it's way too sensitive, like if something blowing past the doorbell or if it's raining, it will make it go off. We are constantly getting alerts on our phone and that’s not really convenient so, we've had to turn that off. So, some of the things that we really liked about we have found that we haven't really been able to utilize since it was just a little bit more than what we expected. But their customer service has always been very good and we would recommend them. We did recommend Vivint to my daughter and they ended up getting them as well.

My experience with Vivint has been positive. The salesman I had was fairly new but he was honest about that and if he had questions, he would reach out to his supervisor or other peers on his team to answer the questions. He was very helpful. The installation team was very knowledgeable and they seemed experienced. I had a great time with them. Features like the window break sensor and the cameras came with our package for the home alarm security system. It's been almost a year that we've had Vivint and we're satisfied with the service.

The installer came on time to install the home alarm. In a quick and professional manner. He also answered all the questions. that I asked him. Also he demoed how to activate the alarm system. Also how to download the app. All is good.

We have three kids and our teenager is home alone a few hours after school, so this comforts us knowing we have a good security system in place. We have really enjoyed our experience with it so far and highly recommend it.

This has been a fantastic company to work with from the salesman all the way through technical support! The salesman covered everything necessary during the sale and even checked up on us a few days later to make sure we were happy and answer any questions we had. I love how easy the new sky panel and all of the equipment are to use, as well as the fact that they can use existing sensors from other companies (a big bonus) and you can control most all of it from your phone!

I'm 84 years old and live alone. I love it. It makes me and my kids feel better about me living alone. Now they can check on me anytime and can see who's coming and going. They can also answer the door and hear what's going on.

I would like to start out by saying that the timing of the sales team couldn’t have been more perfect. I’ve been feeling discouraged trying to find a security company with cameras and high tech security system. It’s really hard. They presented to me everything I wanted in one package and I didn’t have to install it myself. The installation team was really friendly and funny and it took a while for them to install it because of it being older. They persevered all the way to the completion like Super Troopers. Thank You for being there all of you and I’m looking forward to a great relationship.

Our experience purchasing and installing Vivint Smart Home was a great experience. Everyone was friendly and helpful and pleasant. I look forward to using our home security and feel safer at home now. I would highly recommend it to others who are looking to purchase a home security.

Vivint has been great since the mi it’s the SmartHome Rep entered our house. He was not pushy, he simply explained the company and products. He listened to our concerns and help us build the best package for our new home. We expected a delay in installation and little did we know, two hours later we had our system up and going! I have recommended this company to several friends and we are all Pleased with our decision to trust our safety with Vivint.

The Salesman was great and friendly, the installers were incredible, fun, and friendly! Would rate both higher than a 5 if possible! My dogs were going crazy and they were very kind to them and loved on them to the point they calmed down.

The technicians that provided my security installation services were professional and knowledgeable of the Vivint products. We feel more comfortable living in a new city with our home security system. The mobile accessibility is a huge upside that lowers our stress level and expands the possibilities of the system.

I had this system installed the day before a vacation. They were in and out in 2 hours. The system is exactly what I wanted and the price was great. Would definitely recommend this system to anyone looking for a surveillance/monitoring system.

I was interested in having a security system for my house with features that include the doorbell, cameras and the thermostat. The Vivint sales representative who came out was very nice, informative and helpful. The installer who came was nice too and we walked around together and decided where to put the cameras. However, I would have put the camera in a different spot if I would have known that it only recorded for 10 feet, but it's fine. During the day, it works perfect but at night, I need to hang a light so I could get my whole driveway. Other than that, everything was very smooth and I've liked Vivint so far. I could check things out on my phone and I could see who's at my door. I can work my thermostat from my phone as well. So, I'm happy with Vivinit.

The sales representative of Vivint is really nice and very patient. While their installation team are also very professional and very friendly. Plus I really love the Vivint phone app that I can be at work and have the access of being able to see what’s going on with my house. I tell everybody who I know my experience, like about the equipment and basically everything about Vivint. I even show my phone app so they can see how clear it is and that they can see through the camera. They really like the feature of the doorbell that I can answer whoever is incoming.

I WISHED THERE WAS AN OPTION FOR NO STARS BUT I HAD TO DO "1" JUST TO POST OUR REVIEW. My Father passed away in June, 2015 and my Mother decided to help out and stay with my Grandmother to take care of her but the house was out in the country so we wanted extra security. She was told in front of myself and other family not by one but 3 different "customer service" people that should my Grandmother pass away, or get moved to a health facility which would cause my Mother to move OR if my Dad's family sold her home which again would cause my Mother to move THAT she (my Mother) would be able to cancel the contract and would NOT have to pay cancellation charges BUT they ALL lied.

While the sales person was very nice it took 2 hours to close the deal and then at 10:30 at night he said the installer was coming over to install which take about 2 hours to setup!! If we didn’t set up that night we would be charged 600 for installation. Are you kidding? Install should be done the next day if the sales closes after 9pm.

My Initial in-home representative was professional, courteous, and knowledgeable. She communicated the overall Vivint platform effectively, clearly identifying the various components and how they interface and the value it provides in home security, economically. Service Tech was punctual, professional and equipment installed, in a timely manner.

Excellent sales and installation service. Looking forward to the safety offered by our new system. Really appreciate the great team that worked with us. Ayzaiah ** was awesome! And our installer, Chris was super efficient and helpful. We expect Great things from our new Vivint home security system.

Sales people - qualified and skilled yet only focused on making deals, not securing long term customers. Installation team - inexperience is evident on the installation side without much regard for quality. Technical skill with operation of equipment is satisfactory. Installation Team - Rushed to complete installation as fast as possible compromising quality and safety. Sales & Installation team - misinformed customer on capabilities of thermostats and the app. You cannot control more than 1 thermostat with your app.

They came by for a follow-up from the previous day. He already had two people there to install it so we didn't have to wait for an appointment for installation. They did it right then and there took about 30 min for two cameras, sensors, and the doorbell. Very quick and friendly.

Your sales Rep, Bryce, and the 2 installers Ashley and I don’t remember other lady's name were very personable, neat and clean. They were very accommodating and very professional. I have had many installers for various things and I was amazed. Please give them a pat-on-the-back. They were wonderful.

Luke was our sales rep & was very nice & knowledgeable. Tim was our installer & he also was a pleasure to work with. Both young men know the meaning of customer Service. I’ll gladly recommend Luke, Tim, & Vivint to friends & family.

Searched for months for a new provider to upgrade my 17 year old system, wanted the latest in technology, such as connectivity to my thermostats, indoor & outdoor cameras, smoke, carbon, the ability to use a phone app, Alexa, and the opportunity to expand to include additional automation later. Went through a number of providers (Honeywell, ADT), couldn't find one that could handle everything i was looking for, until i discovered Vivint. I love my system, it's easy to use, has significant functionality, and the customer service staff is extraordinary!

The equipment from Vivint is good and the sales rep knew all about it. The installation was even better since they acted fast and were clean. But I couldn’t keep any of my cameras online and so the techs have come out and fixed them a couple of times. They’re down now and I hate to keep bothering them. But other than that, the service is good.

We already had a home security system and then there were people coming around our neighborhood going to different people's houses. The person who came to our house was familiar with the system we currently had at that time and he demonstrated for us how it did not work. So, I wanted to switch to a different and better one. I spoke with the Vivint sales representative named Alex and he was good and followed up with us. The installation team did fine and they were really helpful and very courteous. They took their shoes off or wore the little things over their shoes in my house. They were very thorough in explaining how to use everything so that I didn't have any questions when they left.

The person who stop by my house promised to me a complete door lock top and bottom. Days after he came back to sell me something else. After I refused to buy his new item he told me about the gift that he gave me. I contacted Vivint and Olivia from customer loyalty told me, "Don’t worry I’ll send someone to install the complete door lock" and when the person arrive he told me, "We have only the top not the bottom." So now I have a mix match front door lock. Do I recommend them with family and friends? NO.

Your service is not good... I'm waiting for cancellation of my account. Till now no one called us. How many time I send a email. Till now no one call or send someone to remove the equipment. Your agent said it's for trial for 10 days. But before ten we message your agent that we don't like it. And even email you... Till now no response...

Main system and monitors working flawlessly. Doorbell camera has been a welcome addition and works as advertised. Had some glitches with the outdoor cameras and the doorbell camera at first but the problem turned out to be my internet provider's router. I changed the home router and now I can stream the video flawlessly. Installation was efficient and professional. They cleaned up after the installation and went through the ins and outs of the system. The phone app is very useful. I have not used customer service yet, so it is hard to rate them, but based on the rest of my experience I am guessing that it is good also. I would highly recommend Vivint.

I am a homeowner and I feel safe with the services of Vivint. Thank you for the quick response. I have a peace of mind every time I leave my home... and I check anytime and everywhere I go. I will strongly recommending Vivint to my family and friends.

I am appalled at how this company conducts business. They pulled a trifecta of no nos. When I first called to find out what their monthly billing was and how they worked, I was pleased with the gentleman I was speaking with. He was very professional and when I had a question he couldn't answer, he would find out for me. He ran my business credit, asked me all the information they would need, and explained to me that it would be a 5 point hard hit on my credit that would then be taken back off after the service was installed. I was ok with that. He then gave me both my options which were that I could pay for the equipment outright or that I could choose the flex pay which would allow me to pay off the equipment over a period of 60 months.

By the time I get a notice, you have a visitor, then open app, the person has already left. There is to much lag time from notification to response time. Also when you play back recorded clips... if I did speak with someone through the app it doesn't record what I say to the person only their responses.

The installation tech was very courteous and helpful. Took the time to explain how everything worked and made sure we understood. Cleaned up after himself and made everything look as it was always there. Camera image is great. Have only had for a day, but can already say it’s here to stay.

My recent experience with Vivint and its very professional staff has been one of the best customer services experiences I have had. I would and have recommend them to all my family and friends. Awesome job Mark ** and his team!!

We paid for equipment that wasn't installed, tech stated that someone else will install it. That didnt happen and we ended up having to call and schedule a completely different person to do the install. Everything seems to work as intended.

I originally felt this was a good idea. Now, we have interrupted phone service, television computers...nothing works the same. I want your equipment removed from my home...It is messing up all other electronics we have in our home! I do not recommend your product!!!

I had a Vivint salesman come to the house. He knocked on the door and told me about their service. He also told me what the price was and I signed up. He was pretty good and he seemed to know everything. I got the home alarm system, fire alarm system, and two cameras. The guys who installed them were great, very knowledgeable, and cleaned up after themselves. So far, I;ve had some issues with the app and some other stuff. But I have gotten all that worked out now. I also had issues out of the camera but they always sent me a new one and got it fixed. I'd recommend Vivint and tell others to sign up.

A couple of years ago, there was a couple of Vivint salesmen who were walking in the neighborhood and then they came up to our house. Since we were wanting some kind of security system, we got a package that includes the doorbell camera with the Ping camera inside and we have the window monitor as well. We pay $60.99 a month. I like it for the most part, but the app works only part of the time. At first, I thought I was imagining it, but when I set the alarm and then got up in the morning, it was turned off. I like the feature being able to get a hold of somebody when we're gone, or they can get a hold of us. But it was frustrating because were so many times that it did not work like it was supposed to. And it was not just my phone, it was my husband's phone too. We've uninstalled it, reinstalled it, and it may or may not work whenever we need it to.

Tech came out and installed a new panel but forgot to add the door that goes out to garage. Now that sensor does not alert us if door is opened. Other than that everything was great. Please send someone back out.

I have not had the time to thoroughly learn and operate the system due to my need for a router extender which I ordered so that I can get my other camera on line. The app has been really slow today so receiving clips was a pain and when I tried troubleshooting it said to update my phone and the app. App was installed on phone yesterday. Customer service help that I received today was really helpful.

Haven't had long enough. Few weeks I did not all that impress. Camera pick up tree movement but miss me driving in out with truck or unloading lumber. Night vision is week at best. Long wait time for customer service. It really average.

Quick response and query was addressed. Waited on the phone for a bit but less than 10 minutes. Customer service rep was kind and pleasant and handled my issue quickly. Asked if I needed anything further. All of my issues were addressed and updated.

I am a new customer with Vivint. I enjoy all that it offers me compared to ADT. All the camera features come in handy since I travel for work. I also love that I can add on other things as I go to improve my security system to fit my lifestyle.

I already had an alarm system and did not really want to change. The Vivint rep, Jordan, make a great presentation and showed us the benefits of their system. He was even able to convince my wife, the one that greets salesmen at the door and sends them on their way, and she agreed with me that we needed to change. So far the ease of checking on door locks, setting alarm from phone and all the other features have just reinforced our decision. I would highly recommend Vivint and their systems.

I was told on the day of the install I would pay $184.99 on that date I paid $750. I've called customer service 3 times and each time I'm told you'll get a refund of $533 and have yet to see any refund. Installation was from 3:00 pm to midnight and did not complete. 2nd day of installation was from 1:30 pm to 9:00 pm still not complete!! NOW they want to increase my monthly payment. This has been a JOKE!

The salesman was very courteous and seems to know the business end quite well. Our installer also seems to have knowledge on the system we currently had and how to corporate the two systems together as one. We made the deal and had the installation both done in the same day. I have talked with the customer service with some questions the day after and found this also to be a pleasant experience.

Very professional staff. Would definitely recommend to family and friends for sure. I feel very safe at home now with my family. I’m really happy that you make all your equipment and very satisfied with this product. I look forward to using it for many more years.

A Vivint group came door-to-door and when we asked about their product, the rep was very helpful and knowledgeable. The family said that that was the one to go with. I'm single and I wanted the security, so I got Vivint's security system and their thermostat, and so far, everything is working very good.

The salesman and the tech were awesome. However I am having consistent issues with my Smart Hub not responding or being offline. I have contact customer service and I have notified them that I am keeping true and accurate records of dates, times, what happened, whom I spoke to etc. If this issue continues I will cancel and will be ready to see them to court. My safety and my family's safety comes first. I pay too much money to leave home and have to worry if my system will remain online to pick up an intruder, or a fire etc. I recommend that you keep documentation and continue to email and chat and save those records so if you have to break contract, it will be your proof that you tried to rectify the problem and have exhausted every means in doing so but it continued. Vivint would be liable for not providing the services that you/we are paying for and that they promised.

My original package had a camera for the doorbell as well as alarms for the first floor window and the door. I had a thermostat as well. I wanted those features because it had the ability for me to set my alarm from any location and I can see my home from wherever I was. I could also control my thermostat from any location. However, Vivint has failed on all levels. Also, contacting their customer service team has been a joke because they would come to my house for the same issue and spend two to three hours, getting me back online and getting the system working again. It would work for 24 to 48 hours and then I would be back offline. The camera wouldn't be working anymore.

I am very pleased with the installation of my home security system. From the sales to installation, the team was very friendly, informative and professional. I am currently trying to get comfortable with its many options and think the team did a really good job trying to prepare me. Thanks so much.

The installer was professional and proficient. The system works great. The customer service was excellent and the setup of the system was very easy. The price for this type of system is more than reasonable. The interface is easy to use on both the panel and the phone app.

From the sales rep to the technician, our experience was excellent! We would recommend them to everyone! Not only were they nice, but our system was installed the same day. I do not think you could get that anywhere else.

I’m very happy with Vivint’s system and its install. The install crew were hilarious, professional, and down to earth. They did an amazing job. I plan to buy more security items for the home in the future and I hope I get the same install crew.

Installer was great, very professional and nice. He knew the ins and outs about the system. Every question I had about the system he were able to answer. After installation I feel very comfortable with the system. Thank you, thank you, thank you.

Ruben was fantastic and got us all set up and trained. We are very impressed with Vivint! He made sure we were satisfied before he left. We got our codes set up and he checked the sensors and got us a new sign.