Vivint Reviews

Glass breakage sensor had to be reset. Was handled professionally & quickly. Installer was great. She did a fast install & kept my house clean. So far very pleased with service & equipment. Would recommend to friends & family. Thank you for service.

The installer did a great job of going over our needs and installing the product. We are in our 60s and he took the time to explain how to work all of the equipment and use our phones to arm and disarm. We also got a doorbell camera which he showed us how to work and we are very pleased to have that extra bit of security.

I’m a building inspector for the Philadelphia Housing Authority and a couple of tenants had the Vivint system. They said it was pretty cool that they could watch the house from not being home. I also got a service package from them and the installer's mannerism was great. But he got to my house at six o’clock and left at ten minutes to two AM. I had everything that Vivint offers like the smoke detectors, the carbon dioxide detectors that call the police, a back door camera, a front door camera, and a living room camera. I also had the cloud thing and the thermostat. But on the first week that the system was installed, there were a lot of glitches and bugs, so they took all the cameras and all that other stuff out.

Trevor of Vivint was good and knew what he was talking about. After a few visits, he convinced us to get the service and they replaced our alarm. We got a camera around the backside from the house to my shop and there was another camera with a doorbell. The system was working well but for some reason, I didn’t always get a dingdong like it was supposed to whenever somebody rang the bell. Sometimes our internet goes down around here, so it could be that or the bad weather. Sometimes my wife would get a dingdong on her cell phone and then it would take another minute and a half before it would come on mine, so the issue could be the iPhone. It was hard to figure out what was going on. I called them and talked to them about it and they sent somebody out to fix it. It might be working a little better as I haven't had enough people come to the door just to test it but so far, so good and we were pretty satisfied with that.

I've been with Vivint for two and a half years now and I'm happy with it. I have the basic package and the installation went fine. Their team was in and out and they worked good. They went through everything and relocated my alarms. Now, when somebody opens the door and I’m not home, an alarm goes off then Vivint calls me up as well as the police.

A Vivint sales rep came to our neighborhood and he was very friendly, courteous, and he answered my questions. We needed some stuff and he told us that they could provide certain features that I was looking for. Now, I got their camera system and the door lock and that was something I was interested in. The installation team that came knew exactly what they were doing. They were very good and very professional too. So far, the system has been good. I like it. After my daughter saw it, she had it put in in her house also.

My technician came out a bit later so I could run an errand, and was able to get everything configured while I was also having other utility work done. Excellent knowledge and salesmanship when he needed it, couldn't have asked for a smoother experience and am very satisfied with what I've received.

Thanks to Jake **, Karen and I can sleep in peace knowing our home is protected and secure. The Vivint System is very easy to use. It feels like we have a secure house guest who is taking care of our security. So we say, Welcome Vivint.

Security system put into the home. Installation was fast and very accommodating to us. We were very happy with the service on making sure my d the husband and I understood the system. Quick service on getting the product to the home.

Great service. The only negative is they don't tell you that you need really strong wifi signal to have security camera's installed so I was only able to get the doorbell installed which is ok but the reason I looked into Vivint was for security camera's to monitor around the house!

Vivint's sales representative was really nice and as for the installation, everything went well. They did what they said they would do. I have an alarm in all my windows and doors. I'm 77 years old so I wear the necklace too. The features of the system are okay and I recommended Vivint to my daughter. She got it and she recommended it to her daughter as well.

The installers are very efficient, courteous and a little short on explaining just how financing and registration. System works well and is low in cost for all protect that is provided. I had to call the service section to find that I was financed with a Loan Company. You really get a lot for $29.00.

The team made us a very fair service offer and the installer did a nice job, and gave us excellent training on the system. The system is easy to operate and easy to make changes. Very comfortable and secure. Strange that the install was completed the same day.

We've been having to reboot the panel nearly every day. The outside camera doesn't work half the time. The quality isn't what we thought it would be. We're not impressed with the service at all! Seriously thinking about switching back to ADT.

I canceled my Vivint system 2 days after installation. The motion detector fell off the wall the day after it was installed. The hub used to communicate to the equipment quit working on two days after installation. I sent an email notice of cancellation following the procedure on their website. I received no confirmation of receipt. I had to chat with support to confirm that they received my notice of cancellation (this took about 4 days). We then scheduled a system pull for the following week.

My experience with Vivint has been great. My nephew works for Vivint and he told me all about their products and it made sense to me. I was able to customize the features they offered for my system. Their customer service is great and their techs are also good. I had a couple of issues at the beginning with the panels that I was given, but they changed it and I haven’t had any issues after that.

I wasn’t happy with ADT, so I tried Vivint and it's been good so far. They’re responsive and the calling procedure is very easy to work with, though it takes a little bit of time to get replacement parts. I’ve recommended a couple of my friends to them.

Some of my neighbors have Vivint and they like it. Since we’ve had some problems in the neighborhood, we thought it might be beneficial to get a home security as well. The Vivint reps we interacted with were all very friendly and helpful. One of their guys told me that we would get credits for the people that had recommended this business but we never got those credits.

Great experience with Vivint. I highly recommend the products and services. The installers are extremely knowledgeable and fully explain how all the products work as well as how they are all integrated. The customer service is easily reachable and available to help.

The entire process of buying and installing our new system was handled with courtesy and expertise in a timely manner and explained to us very well. I'm sure with time we will get used to the system. It is much more involved than our previous system and will some time to master.

I went to Sam’s Club and had made an appointment to do an in home consult. Everyone I interacted with was so kind and friendly. Dan and Kevin came to my home yesterday and they were so knowledgeable and understood any concerns my husband and I had. They were able to set up all of the equipment and helped us to understand the features and download all the apps we needed to have everything function properly. They were both so kind and understanding and they did an amazing job at making us feel like part of the Vivint family instead of just a random customer. I would recommend this to everyone!

This is the 3rd time I have had a home alarm system in the last 15 years and this one will be the last one, I have stopped traveling in my job and am home to stay now. The price is very reasonable, the coverage is great, and the customer service is there and so very courteous and helpful.

Technician was courteous and knowledgeable. He was careful to be sure I was comfortable with system and helped to set up devices. The install took about 1.5 hours. Overall I am very satisfied with the install and service thus far.

I was able to get next day installation. The agent that signed me up was very attentive. The tech that installed was very professional. My only issue was one of the door sensors was defective. I had to call customer service 2 times about this however they were able to replace the sensor at no charge.

What a joke. They made promises they later couldn't keep, left holes everywhere and a mess when they then removed the products, and we are still fighting to get our money back. What a disorganized and disappointing company. Never again will I do service with them.

Wires where half stapled and half left hanging. Camera angles are crooked, you have to tilt your head to see the image straight. My siding on my house was broken and the pieces left in the driveway. My siding has lumps all over it where the wires were run. Installer left me two giant power blocks plugged into my only hallway outlet. The hallway is already very narrow and my dogs run by and knock these blocks off the wall. My rear sliding door sensor has already fell off the door which was then chewed by the dog. I have complained about this from the day of the install and have yet to have anyone come look at the mess I was left. They take your money and vanish! Best magic trick out there. Stay away!! I told the salesman when he approached my home I work too hard on my house and expect a good job. I regret doing this!

It's ok, there are a couple things that need to be update or looked into. The zoom when I try to zoom into things blur and brakes up the images. They don't given a clear image. The wifi that's is connect to my cameras are going offline and I have full service.

The interaction with both sales and installation personnel was great. Their obvious aim was to ensure that I received what I needed and that I was pleased. Each took the time to explain EXACTLY what to expect. They DELIVERED. The entire process was flawless, ensuring that I completely understood how to operate my system. This includes a follow-up visit by my salesman. It is my intentions to reach out to my friends and family concerning this product. GREAT PRODUCT VIVINT AND EVEN GREATER STAFF. THANK YOU.

I was visited by a sales rep from Vivint at home. He told me Vivint was looking for candidates in the area to install their system to advertise to other homeowners in the neighborhood. In return for advertising the system Vivint would wave the cost of the system and all we would to pay was monitoring fees. I few hours after having our system installed I found out it was all a lie and immediately cancelled. Vivint does not wave the cost of the system. The cost of the system is broken down into monthly payments and added on to your monthly monitoring fee. When the tech came back to uninstall the system, he left holes in walls, staples sticking out walls and staples were left laying on the floor. Beware of this company, if you do business with them get everything in writing including the cancellation policy. You only have 3 days to cancel, salesman told me 2 weeks.

Installation was a mess and currently awaiting for another technician to come fix problems. Holes in wall where panel and outdoor camera come into house poorly drilled and placed as wires are very noticeable. Wires from garage doors look horrible. Not bundled together and scattered. Ring doorbell chiseled into my house. My guests see that when they arrive at house. Some windows that open and have sensors on them do not fit with window screens, yet some do. Placement for window sensors wasn’t thought out enough. Has to be replaced.

I contacted Josh my original guy I dealt with and he let me know who to call. She was very polite, and I didn't have to wait on hold for a long time. She was prompt and explained how the payment would be made and how long it will take for my order. Explained that I have to call back to have someone come and install them.

We have had this system for about 3 weeks and in that time have had to reinstall the program panel. It was done in a very timely manner and was done by a very skilled technician (Paisley). Hopefully we have no more problems.

A young man in the neighborhood knocked on the door, came in and told us about Vivint. He was misleading because he told us that we wouldn’t be in a contract. He handed me his phone and there was a recording, but I wasn’t paying close enough attention because it said on that recording that there was a contract. However, he told us time and time again that that there was no contract. So, we got stuck to a three-and-a-half-year contract. Vivint said that I agreed to the terms and that there wasn’t anything they could do.

I have pretty much everything from Vivint except the inside camera and the doorbell camera. The installation team was very professional and my interactions with the reps have been good. Sometimes I have to reboot the camera in my front or the back which can be inconvenient, but that’s always the situation with technology. Still, I’m satisfied with Vivint's service.

We’ve tried different security companies in the past and we weren’t happy with them. Then a Vivint rep came by and offered us their system for free and told us we could try it out. We liked it and and we've had them for 13 years now. We've stuck with the package that we got and we’ve been happy with the system, even if we haven't done any upgrades. If there was something that was not right, Vivint called us and let us know. If there was an alarm that went off somewhere with one of the sensors, they notified us.

The Vivint rep who came to my house was very friendly and professional and I liked the idea of being able to do the functions of the security system on my cellphone. Before, I had to get up and go downstairs to put the heater on in the winter time. Now, I can just stay in bed and put the heater on. We can answer the doorbell through our cellphones too. Yesterday, we were eating dinner and somebody rang the doorbell and I was able to answer his questions by sitting there without going to the door and unlocking it as I can see him on my cellphone.

Ms Shannon ** was a very competent person whom presented the service professionally and I hope all the people I deal with will be as outstanding as she is. And want to also that Mr ** who did the installation.

The salesman and technicians were great! They were very professional and knowledgeable! Most of my family are already using this service and they have had no complaints. They even helped us lower our Xfinity bill freeing up some money! They will even move the equipment to another location if you decide to move. So glad we made the decision to go with Vivint!

Started using Vivint because I'm a woman living alone in a big city. Stopped using them because it was a pain in the **. For about 2 years I haven't used their security system but still getting charged $60 a month. That's a wasted $1,440. I called them a month ago wanting to see if I could cancel the service. The woman looked into my account and told me I was on a month to month service contract and canceled my account for me. Then she sent me a letter of cancellation. I got charged again the next month and so I called again. Talking to a different woman she said that my contract still wasn't up and that my account was never canceled. I even forwarded her the letter of cancellation that was emailed to me. If you send a letter of cancellation you need to honor it. I wouldn't be so mad if the first woman that talked to me had told me I was still under contract and sent me proof. I hate Vivint. Don't use Vivint.

Originally I purchased a home security system from another company. One month later, I got a called from a representative from giving stating that they purchased the company and now my service would be the same but with a new name. They needed to update information. That was how they got me to switch to them. Of course nobody in the company is aware of this behavior going on.

First off Eugene was AWESOME! Very polite, not pushy at ALL! He came by and helped Mike and I out with a great smart home security system. He gave us a really great deal covering ALL the upfront costs for helping them be an advertising home. We got all the new smart home products like a doorbell camera, smart keyless door lock, outdoor camera, google nest thermostat, garage controller, google home, and the security for the home!!! It’s all controlled through my phone. We are very happy with our choice to go with Vivint.

I am really happy that I chose the Vivint home security system. I feel safe in my home, sleeping so much better and knowing my pets are also safe. It feels empowering to know my home is secure... whether I am home or away. Highly recommended!

We were putting together our home system and they recommended Vivint through Best Buy. We have it in our residence and place of business and we have the motion detectors, the cameras, the doorbell, and the door sensors. Also, we added on the lights and the remote light modules. That was pretty simple because we bought the adaptor separately. And then, we bought the light bulbs, so that was a good bonus with that package. I wished we had it with the package, but I’m glad that I got it separately. A really good team came out and installed everything. They were very informative and very helpful. And to this day, they still come out if we need them and they’ve been very responsive. They've been really good about any false alarms or issues.

Vivint's security system is great and the price is reasonable for the service that we receive. Their salesman who came to our door was very personable, professional and friendly. The installation team was also pleasant and professional. They knew what they were doing, explained everything to us, how the system works and what we can do with it. It was all around a good experience. We like our system's camera feature. We also like that we can arm it with our mobile phones and control the temperature while we’re away. It's very convenient for us. Our sense of security has improved since we got Vivint. We live in a generally safe neighborhood anyway, but now that we have it on there, we have a little more peace of mind.

The Vivint machine was on for quite a while because nobody told me how to turn it off and I had it on a long time going, “Beep, beep, beep,” then stopping and doing it again and again. I would rather go without the system than have that noise. The next morning, I called and the Vivint reps told me how to turn it off and, apparently, the first guy didn’t know how to. Somehow, Vivint got the system fixed by me pushing things and it seemed to be working. However, when I put it on at night, it says things to begin with that it didn’t use to so I'm not 100% sure about it. But their reps are pretty easy to get a hold of and I feel very good about them.

CenturyLink had a program that used Vivint. I called Vivint and ended up with a better one. Their reps knew what they were talking about and seemed to be a little more on the ball. The installation team was good, and the features included in my package are good as well. There were some equipment that didn’t have fresh batteries in them and a couple of times the alarm went off in the middle of the night, but I enjoy my Vivint system. It is easy to work with and everything has been really good.

After reading many positive reviews, I decided to give Vivint a try for my home security needs. They are very pricey, but I was going to give them a chance. After placing a very hefty order with them, including almost $2,300 worth of equipment, they promptly showed up to complete the install almost 1 hour late. They couldn’t finish the install so the techs told us they would be back the following Monday to finish. They showed up as they said they would, but they ended up leaving without going over the order first. Multiple items were not installed. Minutes after the tech left, I called him and he said he would be right back to install them.

Garrett the rep was very cool and explained everything very well, the tech that came to install was very quick. The devices themselves are easy to control and understand. The nest home system is great for saving energy while I’m away.

We had a wonderful experience with Vivint. Gaby, our salesperson, arrived on time, explained everything thoroughly, and helped us choose the options that suited our family best. She arranged for the installation to be done that day. Brandon, the installer, was very friendly and knowledgeable. He installed our equipment quickly and made sure everything worked correctly. He then walked us through how to use everything. It was a very smooth and efficient process from start to finish.

Amazing product and an extraordinary team!!! Thank you, Alan, for your excellent care to detail and superb customer service. We appreciate you. Your installation team were precise, efficient and fast. Sherri and I have never felt safer. God Bless you and your team.

On Aug. 4 I had a Vivint smart home security system installed and everything was great for the first couple of days. Then on Aug. 9 I had an appointment scheduled to have 2 outdoor cameras installed along with a DVR for 24/7 monitoring. I took the day off work so the technician could come and install everything and go over how it works with me. The technician never showed up. I contacted vivint to tell them how displeased I was and to cancel the camera order. They basicly blew me off, but they did comp 1 month monitoring fee. Since then everything has gotten worse.

In my home we have the camera, doorbell camera, nest thermostat, glass break sensors, door sensors, and the smoke alarm system. So we are pretty loaded with equipment, but I will tell you that it is all WORTH it! We love the ease of the panel and being able to access everything from it. Also, the ease of the app is a bonus, everything on the panel looks just like the app. My husband's work schedule changes from week to week and I feel so safe while he is gone at night. Before I would always toss and turn with worry that I was alone in our home, but now I am put at ease. The doorbell camera is probably my favorite, I get a notification on my phone that someone is outside the door and I can quickly pull up the video and even talk to them if I want.

I've had an excellent experience with Vivint. My son got the system for me for Christmas and the installation was very good. The technician got it done fast. However, when I have an emergency, I sometimes see something on my phone but I have to open my phone first. It would be great if I didn't have to open my phone and the thing just popped right up in front, but that would take some programming. Other than that, the features and their service have been great so far.

The Vivint service goes offline too much. Then, I would have to call in and have someone would either come or work me through it over the phone. But the reps were good and they helped me out. It’s just frustrating to keep calling that in and it goes offline a lot. If they can work on that, that would be good. Other than that, I would recommend Vivint.

We moved our Vivint system when we moved from Colorado to Idaho. I have a whole house system and I have fire protection, CO protection and security protection. I have the keypad, door locks, cameras and doorbell camera as well. Their field representative was great. He did a great job of putting it in and his interactions were really good and helpful. He was very active in teaching us how to use the system when we first put it in. The installation team was even better. They were quick, efficient and they knew what they were doing. However, when we put the system in, we had a minor problem with the doorbell. I tried to get the installer to come back, but they were so busy that they scheduled me a month out to have a return visit. I thought that was kinda strange that I had to wait that long for a security system.

Bryce was very knowledgeable, helpful, professional and completed a thorough follow up to make sure we were nothing but satisfied and all was working properly after installation the very next day. Cody very efficient, quick, courteous and answered all questions. Very impressed with the overall experience we had with new service. Would definitely pass the word on that Vivint is the company to go with for home security.

It's a great system to have at your home. My family and I feel more safe with it. It's great quality and a great price that you can not beat. Love the doorbell camera feature. Thinking of doing the inside camera later.

I had currently been using another company for security services. Vivint had offered us a package at exactly the same cost but with a lot more. We were able to cover twice as many windows as before and receive the doorbell and camera, things our other provider did not offer without adding a lot more $. Also installation was taken care of by a very knowledgeable and friendly crew. Customer service calls have always been informative and helpful without a long wait.

Convince and auto drafting is good. Phone accessibility is great. My wife and my daughter loves the phone feature. Not to mention the system verbalizes each entry or open door PLUS daily activities. It's grrrrrreat!!!!

From the initial call with George in describing and setting up my system to Devin who came out and installed and trained us on his to use it, our experience was fantastic. Excellent customer service and I would recommend Vivint to anyone. The system is working great and I look forward to secured living.

The tech was handicapped by an injury... We still need him to come out to install the cameras. We need to be contacted so we can have all that we paid for installed. Thank you! I am not quite sure why this hasn't been completed. The tech said he would be back next day and did not arrive.

We love the customer service! We also love the added convenience of our new up-to-date system. We have had so much fun getting to know our “new” home and feel so much more protected than we ever did with our former security provider. Thank you Vivint!!

I have not had my Smart Home Security up and running too long yet, but overall, I think it is pretty awesome. I had some issues in the beginning which I expressed to the salesman when he returned the next day to check in on us (greatly appreciated that). I had footage recorded of my son going to the porch and bringing the mail inside yet no footage of the mail being dropped off. I was informed that the system may still be registering its constant surroundings and adjusting and to let them know if it continued. I have not had any major issues since then.

The customer service and lack of support has been so bad and frustrating that we are pulling the system out of our home after a little over a month.The system has never fully worked since the day we installed it. Also our installer was very unqualified and after asking not to have him come back for the second and third service call, it is the same person they scheduled each time.

They were very misleading in regards to price for equipment, lied and stated that if we advertised for them by leaving their sign out front equipment fee would be waived. Said installation would take no more than 45 minutes. They left my home 3 hours later at 11:40 PM. The system doesn't work went I activate as Away. They have to run some system diagnostics with me on the phone as if I installed it or have time to do their job.

I liked what the representative from Vivint presented when he knocked on my front door. I got three cameras and a doorbell, which were what I wanted. They put in a few door sensors and a motion detector, too. The installation went fine and smoothly. All the technicians who came to work on the system were good, but they came too much. Then, when I tried calling in a problem, the phone technician tried to fix it over the phone but it never worked. Every time I would call, it required them to send a technician out. Before I had Vivint, I had AT&T and I did not have the doorbell but it was very reliable. Although it is a lot of trouble, I still like the security of the Vivint system.

My niece had been selling the Vivint system. Our house is small so we got the window alarm and the sensor in our main door. Vivint's service has been great so far and we love it. The reps are really easy to get a hold of. The ones that we have spoken with were good and they explained what they could do and what we needed. The installation team was great too and the job seemed pretty easy for them.

Had a great experience with my Vivint service! He was quick and very knowledgeable which made the learning curve simple! He took the time to answer any questions or concerns we had! Our family can’t wait to start using my security system!

The technician that came out was not knowledge or lacked effort as he complained about the install for the new system being more difficult. He informed me that no wires could be hidden in the walls for exterior cameras. The technician also did not fill in the hole in the wall where the wiring from the exterior camera comes in. The quality of the outdoor camera is not a good picture. My nest thermostat was installed improperly and all the extra materials from the nest box were taken, so I had to pay for additional pieces such as a metal plate and installation for the HVAC person to properly install my nest. During the setup portion of the order he made many errors by adding devices accidentally. Thankfully I caught all errors. Just an overall bad experience.

The interior camera image is so poor, not worth the price at all. Also, the agent lied to me that the video records non stop and stores the image for up to 30 days, while in reality, it does not record on the clock. It only records when there is movements, and for 30 seconds only. This is just ridiculous, especially when you tell someone that you need the camera to monitor activities inside your home. What can you really see for 30 seconds?

Salesman and technicians were timely, professional and efficient. Love, love, love the service and equipment. The follow up to the installation was also timely and professional. We will be recommending your product to others. Your equipment and service is far superior to your competition.

I no longer have Vivint - I am waiting for the company to come to my home and repair the holes in two doors and fill in holes in wall. The gentleman that removed the system was very thorough. The system did live up to what they told us about it. It was not working part of the time.

At the initial install, our tech (Martell) seemed to do a good job and left his number to call with any questions or concerns. We have called him back 3 times and left messages with no response back. No one on the phone has properly explained how the Nest ties in with the thermostat or the fans. I have been in a car accident and recovering at home. I have requested a tech to come out and walk me through some of the issues and Vivint has refused to do this. If we cannot get this done, we may have to cancel our security and use another company. Please respond back ASAP.

I like the system that I have from Vivint. It has the panel with the cameras and the automated lock. They are really good equipment. The sales representatives were pretty good, too, and the installation team was professional and courteous. I would recommend Vivint.

We purchased a house with Vivint equipment in it, so instead of somebody messing up my house and taking stuff out, I figured I’d just give them a try. Talking to everybody there seemed all right. However, it’s been basically just a hair over a year that we’ve actually had the system active and I’ve had about seven service calls to the house. And so far, I’m still not fully satisfied with the equipment not working the way it needs to.

There should be a more prominent sound with the notifications. If there is a system outage for any reason, notify the customer immediately. My system was out for about two hours and I didn't know that I wasn't protected. Vivint did not explain the outage. The only reason I discovered it because there was no clip of the man cutting my grass. Why?

Everything about the system so far is excellent. The ease, timing, and quickness of the install was outstanding and it’s so very easy to use for all family members. I’ve used 2 other products before and from now on I will go with Vivint when needed.

Michael was our technician and he was absolutely wonderful to work with. He was very friendly and personable and walked us through the process the second he got there. Installation was done quickly and professionally. Customer service prior to and during install was extraordinary and beat expectations. System services and functions were well explained after installation. We would highly recommend Michael and Vivint to others.

First of all the installer couldn't get everything installed on the first day, he was here for over 4 hours, so he had to come back 4 days later and finish. On that first day he said the new lock wouldn't fit on my door and I needed to hire a locksmith to get it to work. I had someone come out, to show this guy that the lock just needed to be twisted to fit. I had to pay money for this, that Vivint will not reimburse me for. Then several of the sensors didn't work all the time. Half the time it said my garage doors were open, when they weren't. Made it difficult to set the alarm. The installer came back out, replaced the sensors and they do seem to be working now. The doorbell stopped working, still won't work even after the installer came out.

Installation was very easy. It was nice. The representative that we had was very nice and respectful of the time to explain things that were being put in and how they work. Our technician was very nice and would recommend him to friends and family that are interested in the service.

Absolutely loved the experience. This is the second time I have relied on Vivint to protect my family and home and I’m even more impressed the second time around. The install techs were genuine and extremely professional. The equipment is continually evolving and looks better than ever. I have not been this impressed by a company in a very long time.

Had to schedule the install twice, since the first installer didn’t want to work OT. I guess it would take too long to install the cameras I wanted in front and back. The second install date was a little odd too but better. Schedule early but he got a flat tire and came late. Also, it seem none of the techs come with all the equipment needed in case a customer wants to delete or add something not on the invoice. Especially if the customer changes his mind on something he may want to add. But the Customer Service was much better this time from the tech. The only other thing I would suggest is go a bit slower on how to use the new security system. I realize they label almost everything as a window or slider. But had no idea to which window the system was referring to?

We are very confused about our system. It had shut off completely & I called to get it started again. Now the picture is off the screen when someone rings the doorbell, we cannot see anything. It seems too complicated to use.

I left Vivint because of poor software performance. I decided after 8 months to give it a second try, and so fast I'm certain that I made the right choice when I dumped them. I promised them 7 months to prove they are better. I have little confidence so far that they can do that.

Sale rep talk a good game. I was impress by product and agree to purchase. Promises were broken and rep has just disappeared and is now hiding from my calls and text aka Thomas sale rep. I would not recommend this product if sale lie and lie and don't tell the truth about the facts and left to clean up the mistake that they have created. Not very happy customer.

I have the doorbell camera from Vivint and it's been great. The rep was only supposed to come in and put one camera, but he explained to me about the doorbell camera so I opted to do that as well before he left, which was good. The house that I’m putting the security on is my mother’s house and nobody lives there, and it's so hot in there ‘cause the air conditioner is broken. But the rep was awesome and really nice. I could tell that he was melting, but he was great. I didn't have WiFi since I had just the security alarms in my house, but now that I have it up and running, the system has been great. I would recommend ‘em to a friend.

I have everything included with our Vivint service package -- the security camera, the features for the heating system, and carbon monoxide detectors. The sales reps were nice and helpful and the installers were fine. However, I’ve had more than enough of my share of issues with the system, from the cameras not working to the doorbell not working to not being able to see the cameras too. I haven’t really been 100% satisfied at all ‘cause if something goes wrong I gotta be at home to call, and I spent way too many of my hours on the phone with Vivint as far as I’m concerned.

My appointment window was 8-10. They showed up at 11. I called in twice to get a ETA. The last representative promised to look at my account and do something for the trouble but didn’t stay on the phone to work the account for a discount. There was nothing done for the time I wasted and the time at work I missed. In addition the salesperson lied and said I would get a free lightbulb or glass break. He did not put it on my account. It was a lot of undelivered promises and tardiness. A lack of professionalism. I am very disappointed with my experience.

Due to recent vandalism to our car parked in our driveway the other night, we decided to purchase home security. We were very pleased with the assigned sales rep, Naya (sp?), who was pleasant, easy to work with, explained logistics thoroughly so we could understand, and very patient. Installation was swift and pleasant rep as well.

My first time ever having home security. Just purchased my first home also. Vivint Home security was a great choice, the technology and the equipment is very up-to-date. Reece was a very very good installation tech. He did a great job. Very polite, very knowledgeable and I recommend him hooking up anybody’s home security at any given time. Great guy.

We tried cancelling our service 2 yrs ago when we moved into our new house. At the time, they told us that we would have to buy out our contract which had another 2 yrs to go on it and that would have been $2000+. We didn’t have that since we just moved so we either had to pay them and not have it set up or pay them and have it set up. So, we reluctantly set it up since we would be paying them either way.

I’ve read so many negative reviews, I just had to weigh in with my experience, which has been completely positive. From the sales rep to the installer to customer service, every single person has been helpful, respectful and patient with my husband and with me. The sales rep came back a few days after installation and spent several hours answering questions and setting up our Nest and Google Home systems. Our alarm has gone off a few times because hubby forgot it was armed and the response was instant. Everything works and we feel safe and protected. You get what you pay for with Vivint.

A Vivint salesman came by and he was really honest. He told us how everything was and showed us exactly how it worked which is cool. The installation went well. I had a team come out and did it and everything was good. I had Protection 1 in the past and I like Vivint better. I like having that I can look up the cameras on my phone and the system has a really good quality.

I had a system from Vivint which I've had for 15 years and used everyday. Installing it was quick and easy. Then when I'd complain that it was going off, their reps would come out and put the battery or whatever was needed. But since Vivint has upgraded our system to all wireless now, I haven’t had any problems. It's really good and all I have to do now is just push a button. I would recommend Vivint and would tell people that I’ve had good results with them.

Salesperson was very knowledgeable and installation tech was quick. After I signed up, the panel was installed an hour later. He cleaned up after and explained things very well. Everything seems easy to use. The picture on the cameras is super clear.

I was semi-satisfied since I was not able to get the smart thermostat and my second Google Mini. It only makes senses to have all items at installation because if I did not have payment I would not have received service. Then I asked for the video doorbell and was informed to wait... I just hope the service is good. The tech was very friendly though and nice.

Everything went smooth besides installation. It took little over 3 hours because the initial panel installed was not working. Tech has to install a different and wait for everything to upload. They were very friendly and my sales rep was amazing as well!!

We have our security system installed last month, everything has been smooth from talking to customer service to installation. I have a boy who is a flight risk, I am at peace when even at work I can see on camera what he is doing. Even at home, I will know when and what door opens. Everything works as expected, the door lock, doorbell and camera which all can be accessed thru our phones. So far we are very satisfied with Vivint!

The install was pretty quick a and without any issues. I was shown how to work everything and it’s very intuitive. Picture quality is great on indoor and outdoor cameras. Already have the system customized exactly the way I want it. Highly recommend!!

Mike and John were so professional and kind. I felt that I was informed and taken care of the entire time. I had all the information I needed to make a good financial decision. Both of them were friendly and helpful. I’d refer them to any of my friends.

Vivint is the best so far based off my previous alarm companies! Very professional, friendly and overall a cheaper service! it’s definitely not in the category where you get what you pay for! In this case it’s the opposite :). GREAT PRICE! I would spread the word! Thanks for keeping me and my daughter safe.

I love my home security system. My favorite part is the cameras and the smart lock. I love not having to keep a key on me. Lol. But I am very impressed. I would get it again. I have had other systems but none that compared to this one. I am thinking about getting it for my mom's home.

We customized the features in our Vivint system and it includes the doorbell camera and thermostat. The system is okay but it doesn’t work when we have a blackout. Also, I took the thermostat off now and I realized that my bill is still the same so I have to call that in. Other than that, the team that came to get everything situated was all good.

We loved every part of this welcome addition to our home. Their sales pitch, the ordering process, the installation and the overview of using the system was all done in excellence! We would definitely recommend this product to friends and family!

I am very happy with my experience with Vivint. I have nothing but good things to say about the system, the personnel, the app and the price. My husband went away for business and I felt comfortable being alone with my boys. I am glad that we have Vivint protecting our home.

I wanted to be able to have an alarm system in my house and to have a camera in the front and in the back. The front camera is very important because my truck sits in the front of the house. When I first signed up with Vivint, it was great. The installation team did what was supposed to be done. I have two cameras but I am very dissatisfied right now. The camera in the front has worked very little since I got it in January. One particular incident was when I was out of the country, I checked my phone and the camera was out. It was out from February to May and now, it’s out again. Last night, I was on the phone until almost 10 o’clock with a technician, and he was telling me what to do over the phone. However, because I’m an electronics person, I told him that there was a problem with the camera itself as the electricity is getting to it. So, they need to replace the camera.

Installation was great and went very smoothly. The technician was very kind and helpful with questions. He was very professional and knowledgeable. I was very pleased with the installation and am excited to try out the new technology and security system!

An unexpected visit ultimately ended up in a great purchase at a pretty penny but definitely worth the quality of service and products. The ease of use and the quick and efficient installation process was worth every penny we spent. Thank you!

When I bought the house, there was a Vivint sign in front, so I thought Vivint already had a security system installed in the house. But then, it wasn’t a Vivint system, so they had to re-change everything. Right now, I have a couple of motion detectors, break glass detectors, smoke detectors, freeze and heat detectors, and one of those fancy camera doorbells. I also have window sensors on all the base windows, and then the garage door.

We customized our package with Vivint and the service has been really good. My experience with the sales rep was very good and interacting with the installers went very well, too. It was all done fairly quickly and everything was explained to me.

We got a great deal with our Vivint install, way more equipment than we had with our previous security company, and we are paying the same monthly rate. The people we talked to were courteous, answered all our questions and the install was easy. Highly recommended!

I have been charged for the past 4 years after I cancelled of my policy because of relocation. I get it that I should have been checking my bank statements but even when I cancelled AGAIN they still took monthly payments from my account. The first time I cancelled it was not explained to me that an email was required to cancel. The second time... a long conversation on the phone and an email and they still continued to take payments from my account. When is it going to be enough!?!? I have 3 properties I rent out and guess who is NOT getting my business!!!

So far so good. The rates are reasonable, I did notice other companies have slightly cheaper monthly rates. The equipment work great and the app is pretty good. I would suggest putting in a weekends notification settings or even a holiday setting so I don't have to turn my notifications on and off when I'm home on the weekends.

My installation was great. Austin and Trainee did a fantastic job. I asked a ton of questions and he answered every one. Also it was helpful to set up my girls which he remember when it was time to set up the users. He was very friendly and took his time to ensure my system was hooked up correctly. Thank you Austin. Great job.

Camera not staying connected at all times. I have strong WiFi connection. When I am away I am unable to detect visitors. Very frustrating at times because I have had suspicious activity and I am not able to monitor 24/7 when I am away.

I had a wonderful experience all around with Vivint! They were always very prompt and informative when answering my questions and concerns about what I was purchasing. I would recommend the service to everyone if I could! My installer was wonderful and answered all of my questions after installing my unit! He also was very professional and took his time!

Excellent service!! Installers and sales person knowledgeable and did great follow up! Great value! Came to the house and made sure we understood how to work everything. Called back a few days later to check on any problems or questions! Can’t say enough good things! Referred to other family members!

Sick and tired of being on the phone with their tech support. My doorbell camera and electronic door lock are 20 feet away from each other. Yet they don’t communicate properly. Spent over 10 hours on phone. So much new and replaced equipment. Doorbell rarely picks up video of movement. Electronic door lock rarely works correctly. Over it. Absolute garbage. Don’t buy into their lies. Wouldn’t wish this system on my worst enemy.

Serviceman was knowledgeable & informative. Very friendly & helpful. We have never used Vivint before & he explained everything about the entire service including keypad and front door camera. I have also called Vivint with questions and everyone is always friendly and helpful. They always ask your name so it’s more personal than just a customer.

Must say I’m very pleased with my alarm. In the first week, I caught my neighbor's dog taking a dump in my yard. It was satisfying to show the proof to my neighbor. Only negative..... I didn’t receive any yard signs.

I decided to go with Vivint when my house got broke in. The people who did that stole all of my TVs except my 73-inch, my computer, and a $360 purse. I had a nice experience with the lady from Vivint who came and did the installation. With their system, I can set my alarm and also see if somebody’s trying to get in. When the alarm goes off, their reps always call me and ask if there is anything that they can do. They’re very courteous people.

I had a rep from Vivint who was really terrible and I hanged up on them. There was a technical problem and they didn't know what they were doing. I got a hold of another sales rep and they solved the problem. So, I was happy again. I have Vivint for a year now and so far, I am very much satisfied with their service. But I was disappointed that when I was trying to get the Nest thermostat, they said that that couldn't happen. Their service rep could not do it over the phone. Other than that, I like Vivint. I feel safer with them and I recommended three people to them so far.

This is one of the best home security systems I have every own. I LOVE IT! I would recommend these products to all of my friends and coworkers. Love it! I love how I could see who is ringing my doorbell and I’m miles away from home. I can even answer my door miles away from home. I feel extremely save with this security system.

The installation was done, I was handed a couple of keys and they left. There was no talk about rekeying the front door. I called the following day and the installer came back to rekey. He didn't test and left, took the keys. Called customer service, they told me the installer are not locksmiths but they would send someone to replace the lock and give me keys to call a locksmith. They did not show or call. Not happy.

System is very basic, same as what you can buy at Lowe's or Home Depot, basically it's a downgrade from ADT, Brinks (LiveWatch), SimpliSafe, and Samsung Smart Home. They advertise as if their high end and up to date on the technology, ALL a lie and fake sales pitch. I know cause I've tried all of them and in my opinion, Vivint is the lowest... So I canceled service and now I'm writing this review cause it's been 3 weeks and still haven't received my $715 refund on the minimal equipment that I was sold. Way more expensive than the 4 I mentioned above, and Vivint had the least parts in the package. Vivint is too new and the setup is below standards, the equipment is basic, the APP needs a lot of work. Save the headache and go with any other experienced reputable company other than Vivint.

All of the employees from start to finish were professional, courteous, and knowledgeable. I would definitely recommend them to friends and family. I love my new system. The system works great and is so easy to use. I couldn't have asked for more. Keeping our family safe is a top priority. #Smiling

I had a great experience with Vivint. It was very late in the evening when our installation started but then it was finished the next day. Very nice lady who installed it. (can't remember her name) She answered all our questions and was very patient with us. ;)

The sales part of this exercise was done well. The salesman did a good job of explaining the system and the benefits of the system. However, this is the only part of the process that was done well. The first installation tech to show up was incapable of answering technical questions on the system, and appeared to be very inexperienced. When pressed for technical answers, she became quite frustrated and provided an insulting response to my questions, to the point where I contacted the salesman to cancel my contract. This resulted in a different tech appearing. This tech was quite knowledgeable and was able to answer my questions and complete the installation.

Our Vivint system is new. The doorbell cam and notifications stopped working about 5 days ago. We called support. They said to reset. We did. Did not work. We reset again. Still nothing. We will have to call again. Disappointed that we are already having trouble.

Ron the tech that I had was really nice. Had such a great personality. Explained everything in detail, showed me how to operate the system on the panel and on my phone. Everyone that I was in contact with from the customer service rep to the installation was very professional. Great experience and loving my security system that I have. The ability to arm/disarm from my phone and set up notifications is also awesome.

Having the system installed was a breeze. The contractor was cool and handled himself accordingly. Now 2 weeks later the doorbell camera is not longer working and will not connect to the modem... being sent a router to correct this... still have yet to receive the modem. At this very moment not very happy with Vivint.

I just bought my first home back in March, a coworker of mine had recent got Vivint and told me all about so I decided I’d give them a try. 1st Mistake: Not doing my research for other home security companies. 2nd Mistake: Signing up for a four year contract with Vivint. 3rd Mistake: Not canceling it when I had the chance since my equipment started messing up within a week of me having it.

The installation took about 3 weeks because the tech. does not have all the equipment. And at the end they did not have the warning sign. And when I call the customer service they don't really resolve the best way my inconformity.

I was very upset I could not get the Garage door to unlock and once manually unlock it would go back to locked. The representative was professional and patience. She talked me thru a lot of different screens to get the system to operate correctly.

My mom has Vivint and when I lived with her, I loved it. So, when my husband and I got married, we got our own house and I wanted to have Vivint, too. I had good interactions with their rep. I was there when he installed the system and he was really nice. Their reps seemed to know what they were talking about as well. I also really like the doorbell camera because I always know who’s at the door. I don’t ever have to guess who’s there. I'm very satisfied with Vivint's services so far. I highly recommend them.

The service Vivint has provided hasn't been exceptional, but it has been fair. I was having problems with their equipment going out of date and they didn't update it until I called and told them that I was having problems. They made an appointment for someone to come out and the team that then came to visit me was very professional and handled the issue. I have been with Vivint for at least three years now and I got their service because they had a better price.

After some investigation on security systems I decided on Vivint. What I really liked was the ability to customize options and the ability to control devices from afar- mainly my hair straighteners. I like that I can give individual codes to different family members and the lock looks really nice on the door. Our tech was super nice, knowledgeable and helpful in answering all of our questions so the experience has been very positive so far.

We had a great experience and our tech was so helpful! He even hooked us up with a new internet router to fix our slow internet problems. We would definitely recommend this company to others. We feel very confident in our new system and we are 100% satisfied!

The customer service was great. The technician was very professional and helpful with all of my questions. He explained the process and how the equipment work in a way that it was easy for me to understand. He was very friendly and pleasant to work with.

First of all had a false alarm and NO ONE came over my monitor and I was told by sales person they would come over monitor - assumed I entered my pin fast enough. No phone call but they did call my emergency contact who was asleep but when got up since heard phone called stating she had a message from Vivint calling police. Cops were already walking up to door.

I found Vivint online and I'm quite satisfied with the service package I got from them. Also, their sales reps were great and professional.

I had ADT before but with Vivint, we got more for what we were paying for. Also, Vivint is a lot cheaper than other companies. We have the app that connects to the thermostat, and opening and closing the garage and front door. We've had good interactions with the Vivint reps and they were very professional. We’ve been stuck waiting for our front doorbell and it’s been on back order for a little while, but that’s the only thing that has been slow and it's pretty understandable. When either of my wife or my son left the back door not fully closed, it opened up and the alarm went off. It was during a storm and the response time was quick as far as calling my wife and letting her know, and getting the police there to check out the house.

When I bought my home security system I also added the thermostat. I have had a lot of trouble with it, have called in three times in the last 48 hours with less than satisfactory results. The last call yesterday afternoon 8/10/18 I was promised they would overnight ship me a new thermostat. This was after troubleshooting for about 6 hours - probably a bit more - without being able to solve the problem. I waited all day today and at 4:45 PM called only to find out it hadn't been shipped because it was waiting for "supervisor approval" which the representative I spoke with yesterday had secured before telling me yes, they would be happy to ship it out.

This was really the best and easiest system I've had put in and it was all done very professionally. I have recommended this system to three other friends and will be installing this in my parents' apartment. This system is easy to use and I really think that for the price it's worth it, the camera is great and also an easy way for me to check on my dogs.

Great initial service and install! Staff was very professional, Nicholas and Evan. We rely on “word of mouth” referrals and hope our experience continues to be positive. At this time we would recommend your company to our friends. Thank you.

I am happy with the system that we purchased, but I have yet to receive an invoice as to what I officially ordered as far as devices. The sales man charged me for three nest thermostat. Allegedly they took one off, but once again no paperwork to prove it. The installer seemed pretty good at first, but a few days later we have had nothing but trouble with passwords or other family members, and for our nest thermostats. The installer did work late and had to come back the next day. He said he would be back around 1 to 3 PM, and it was actually 6 o’clock before he came back the next day.

Our neighbourhood has started to have an increased rate of theft... and we are in a small town! It's incredible really... so we decided to add a security system and chose Vivint. We love the high quality camera footage and we can keep watch on our property from all angles, even when we're far from home. We got the whole package with monitoring. I would have given a 5 but we had a bit of a rocky start but it got sorted out. We're not even a month in yet so will be happy to revise in time.

We had ADT for over 14 years up until October 2017. The Vivint salesmen came to our house and made the pitch and after a couple of hours we finally decided to sign up for the Vivint Smart Home with the doorbell camera, backyard camera, and the garage controller. The installation went ok with no major hiccups. Mistake #1 - 4 year contract. Please don't ever sign up for a 4 year contract like we did. It's just a bad decision. If you absolutely would like to try Vivint, go thru Best Buy because they have a no contract agreement with Vivint that was unavailable when we signed up. We purchased the system in October 2017 with a doorbell camera, backyard camera, and garage opener. In less than 6 months the backyard camera went out.

The Vivint system has made my home less secure. Not more secure. It has a huge flaw that allows anyone with just a little knowledge and a smart phone to shut down the cameras preventing them from recording and potentially allow someone to disable your entire system. It also opens up your home network to anyone who spends just a few minutes researching the system for this purpose.

It's been about two months with service and so far, the system is great! Stephen the salesman was awesome, very informative and the installer was Tyler. He was very skilled and very nice as well. The wife feels very safe now.

My experience with Vivint has been awesome and I'm very happy with the service that I'm getting from them. One of my neighbors told me he has their system and I decided to go ahead and get one myself. The installation went well and the installers were very respectful. The system is so easy to work with, too! I make contact with my kids when I'm not at home. Once, when I had a problem with the doorbell camera, their reps tried to fix it over the phone with me. When there was no way to fix it, they sent someone over and he fixed the problem. It was a good response.

Our Vivint system was one of those impulse buys. We weren’t really shopping for anything at the time but it worked out well. It was December so they were doing some specials. They came and installed the system well. The couple of times we’ve been stupid and opened the door before we undid the alarm, they were on the panel pretty quickly. Also, I like the technology that they’re using now – going wireless. It’s better to have a brand new installation than to have hybrids where it’s half old and wired and half wireless. To me, it would just be a hot mess. Vivint got that other little gadget – the friends' thing. It was another app that was available as well where you could see other Vivint customers in the geography.

Cody did a fantastic job and really represented Vivint in a professional manner! He took his time and made sure the job was done right and neat! He even put me in contact with a painter. I would recommend Cody to family and friends!

I love our new Vivint system and all that it provides. My all-time favorite is the outdoor/doorbell camera. I love the fact that I can view my home, inside and outside, at any time and from anywhere. Everyone was great, from the sales rep, installer, to customer service.

I was told that if I cancel under the contract terms that they would reinstall the old system. However, upon cancelling they took a few weeks to arrange someone to come out and uninstall the system. I was then told that it is up to me to have the old system re-installed. This was definitely not what was explained to me during the sales process. I am extremely upset but did not take it out on the tech as he was simply doing his job. I was told they are only licensed to remove the old system and not put it back.

Very pleasant people that came to our door. Noah explained every detail on how this product works and the installation was very fast and efficient, very courteous group of people in your company. Thank You. I would recommend this product to anyone wanting a Security System.

Zach was very personable and thorough with his details! And when I had to put the details in my husband's name (who's deployed) I couldn't remember is social. Zach jumped through lots of hoops to help me out and stayed as long as I needed him to! And after the transaction was complete, the tech was only minutes away and set up my system in a jiffy! I had an amazing experience with Vivint!

Dan did an excellent job in his installation. He was informative, instructive and efficient. I am already talking to friends about the product and I think I probably have two people already lined up to get a home security system from Vivint.

System is much better than the system previously supplied by Brinks. I like all three cameras, and the ability to view everything from my phone. The Google products have come in handy, and my lady uses them all the time. Notifications are my phone are very helpful.

I had a lot of problems with Vivint. From the very onset of getting it installed, it was a giant pain in the butt. I invested a lot of time on the phone and it was not a pleasant experience getting the system all the way to the point where it now works. I was on the phone with them the other day for a faulty alarm. They didn’t have the correct information in their system about the type of sensor I have. It has been hit and miss sometimes. I understand not everybody has the most current information all the time and professionally speaking, they’ve always been good. However, sometimes I'm doing the work instead of Vivint.

When Vivint first started out, one of the representatives talked to me and asked me to try the security system. I tried it out and I liked it, and I've been with them ever since. At first, the people weren’t experienced but within the last two years, the technicians have been really good. All I have to do once they get here is to tell them what’s wrong and they move right to it and take care of it. They have improved a lot with good service and I like the camera in the new security system. However, I wish that they had an agent closer, coming around and giving us checks. Most of the time, their connection with my panel goes out when we have bad thunderstorms. Other than that, I’m very satisfied.

The technical support we received was truly exemplary and we thank you for your fine service. The service technician was able to describe all of the means by which our home would be secured and I feel much safer because of it!

One of the worst customer service experiences I've ever had to deal with. I've had to call into their customer service line on two separate occasions. Each time I spoke to no less than four people and spent at least 30 minutes on the line (mostly on hold as I was transferred). Also, I was on a month-to-month contract, but embedded in the cancellation policy is that they require 30 days notice for cancellation. It seems absurd that in my case they can connect the hardware to my account in one hour, but they require a month's notice to cancel.