Vivint Reviews

My Vivint Technician was awesome. He listened well & recommended things based on my needs. He really went over & above what I expected and was really helpful. I’m really happy with the product & service. It’s easy to use, subtle, & sophisticated.

I have called three separate occasions in regards to the name on the email and account. The name on the account should be MaryBeth **. For some reason it is showing MaryBeth **. The customer service agents have told me that they have changed the name to reflect my correct name as the automatic payment will come out in my name MaryBeth **. I don’t know why it seems to be so hard to get the name correct as I am the one who signed the contract and purchased the equipment and the system. Please help as the payment is due October 16. I want to make sure the payment goes through. Thank you.

Decision to buy was easy to make. The team was professional, knowledgeable and polite. Really like my system after day 1. Nick was especially knowledgeable and jumped in to help on the install. Luke was great too. Then another young man came to help too at the end. Good display of teamwork.

Vivint had my daughter's security system customized for her and we like it. The system does work. I opened the window once when she hadn't shut it off yet. It scared myself silly. They're right on it with their response.

The sales rep of Vivint came out and explained the product they had. Everybody was very professional and helpful, and that includes the installation team, who got things done very quickly. I love the features that are in the package. The smartphone feature is very handy to have. Vivint helped a lot with the security, especially of my wife and our young baby. Their products are very good.

I didn't pay much attention to Vivint before since I already had a service, but I knew that they had some good equipment. Later on, one of my buddies signed up with Vivint and he told me that everything was working great for him. What really caught my attention was the fact that Vivint had clear cameras for the security system because they all put them 1080p. What I had at that moment was not sufficient in that way, so I decided to swap over after I heard that Vivint's equipment and service were pretty decent.

Instructions are very clear. Very pleasant technician. Explained the whole system and showed me how to use and download the application. Also showed me how to arm and disarm on my phone application. He made it easy to understand, I would recommend Vivint to my family and friends.

Once I signed contract it has been disappointment after disappointment. Didn’t come finish job when promised and when they did couldn’t install door keypad or backyard camera but not after they drilled a hole in the back patio and didn’t even cover it up. Should of stayed with in house.

The service was great from the initial phone call. The man who I spoke to was very clear and friendly in explaining everything. That initial phone call was pleasant and easy. Also that I was able to get installation in Sunday was great. Installation was done very professionally.

After a vehicle was stolen we felt violated and needed to look into an alarm system. Vivint came three days later to install the system. I am excited that as a family we can now view and protect our home. Making our home a smart home was what we needed.

Jake and Nitro did a great job, very pleasant and polite. Had an issue with the camera and did not want to do any damage so will come back to complete the job. Will be back to complete. Excited to learn all the systems capabilities.

I honestly don’t even know where to start. We signed up for 2 years however after a BBB complaint and no resolution to our issue we find out they tricked us. I am blind so I really take it very offensive when anyone or a company takes advantage of me. I have still products that keep beeping so loud every other minute that we started sleeping in another level of my house just to avoid it. We have called. They refuse to fix or replace. We have purchased 3 different batteries for the smoke detector. The app is a joke. Every now and then it won’t work. The cs phone wait is very long and pray someone nice will answer so all in all avoid them at all cost.

The Vivint system was great for about six months until our camera started having issues. They kept saying that it was my internet, not their cameras. So, I had my internet company come out and test it and they said I’m getting good quality and I got the top-of-the-line router. I kept calling Vivint back and it was impossible to get somebody to come and look at our cameras. When they sent somebody, he said, “All right, this will fix it,” and it didn’t. So I called back and then it was another four weeks for somebody to come out. We’ve had four people come out and look at them. Finally, Vivint agreed that it was their cameras and not my internet. So, they came in and removed the cameras. It was the last tech that came out, Dante, who helped me to finally talk to Vivint to be able to get the cameras taken out.

Vivint did the installation and I liked it. The alarm is good and I also like their garage door opener. However, it's hard to reach Vivint. We have to schedule the service, and there's nobody in the Prince Albert area. Vivint usually charge a service fee of 50 bucks, so that's why I just keep what's going on. My camera is not working but I just left it like that. I also replaced the battery of my carbon monoxide detector. Vivint gave the battery and it's not even one year and it's beeping already. Their service is okay but I don't like the service fee. I'm not satisfied now with Vivint, but I'm in a contract. So if ever I could change my alarm system, I would change it right away after the contract. There are more cheaper alarm systems in our area that are easy to reach and they come right away. I'm not recommending Vivint.

Our installation went very well. Everything we needed to feel comfortable operating the system was covered fully and all completed in a timely and efficient manner, we are very satisfied with our system and service with Vivint. We would highly recommend Vivint to friends.

The gentlemen who did my sales and installation were professionally, details, and understanding of my time. I was taught exactly how to use my new system. I LOVE the options I have. I'm so glad I made the switch! I've been telling all my friends!!!

The guy who installed our system was nice and very knowledgeable. He gave us a lot of great information. He did a good job installing everything too. He gave us detailed information, and showed us How to use each device. He showed us how to use everything on the panel and the app. He made sure we knew where everything was and made sure both of us had access to everything.

Excellent service from the time I called the sales tech until my equipment was installed. They missed the first appointment because of an issue with schedule but after that they made up for it and the system is great. Only downside is that they were not able to install the Nest thermostat in my house but other than that great.

Install tech was thorough, polite and knowledgeable. He was easy to understand, helpful getting to know our needs and suggesting ways to satisfy them. Online support was also helpful answering some basic questions. They were prompt in answering when requesting information online also.

We have cameras and motion detectors as part of our Vivint security system. We got the camera after our vehicle got stolen. It works and we're happy with it.

We're retired now and we're gone quite a bit, and then it happened that a guy from Vivint came to the door first, so we decided to go with them. We have a doorbell cam, window and door sensors, movement sensor, and carbon monoxide, fire and steam detector included in our package. The installer was fast. We were getting ready to leave the next morning on a month-long trip and he was here late until the evening doing the installation. However, we had a lot of trouble with the equipment at first. We have the automatic garage door with a push button and it was not connecting to our panel since they didn’t put a relay in. Also, the button was too far away. Finally, we got that fixed after two new doorknobs and a new relay. Vivint took care of it and they were good about it.

Don't go with Vivint. Stay with the company that you have if you have one. We were with ADT before but we changed because we thought that Vivint was more modern and nicer. Their sales and customer service were nice as well as the guy who came to install the system. We got the panel and some sensors for the door because they used the one that we had for ADT. We also had to buy the camera separately. However, the system is not working properly. Sometimes, when we go, we arm it and when we go back, we see that it didn't turn on.

System works good as far as getting emergency service response (when monitoring subscription is in place). However, if you use internal door locks or garage controller and have guest in your house with limited access - they can lock/unlock or open the garage just by walking to the alarm panel and clicking the button - not good. This is a major flaw on this system. For instance, my wife and I do Airbnb at the house. Thru the Vivint app we can create limited access guess/users to arm or disarm the system, it is easy to do even thru the app on our phones. However, when the panel is in disarm mode it shows the option to unlock internal door locks and to open the garage controller without any restrictions.

On 10-4-18 at 8:01 PM our outdoor camera showed we had a package sitting on our porch. The camera caught the package getting delivered at aprx 6:30 pm. From 7:53 pm to about 8:03 pm the camera caught motion every minute. The camera then did not record any motion from 8:03-8:08 pm which in that five minute span of package had disappeared from our porch. We contacted customer support and they had zero explanation or resolve. I was told by VIVINT that they can't promise that the camera catches motion. What is the point of a system that isn't guaranteed to work when you need it. We will be canceling our service and requesting a refund because this company cannot fulfill the service it promises to.

The technician was very knowledgeable of the work done. He was on time and took extra time to explain me how all the settings of the panel work. The he was friendly and did a very good job. As advertised the entire setup took close to 3 hours.

Very annoying when the link to the certificate that verifies you have a security system does not work! Part of the sales pitch was that it would help you get a discount on your insurance. Someone needs to check their website.

We moved out of town and we want to be able to travel, so we thought having a security system would be beneficial. We bought a system from Vivint and we added onto it a house thermometer that controls the heat, which has been very beneficial. We can program that and we can change the heat up and down with that on our phone. It's really nice that we can see the activity on our phone. Also, we could see if someone comes up to our door because there is a camera through the doorbell. We are more aware of what's going on in our house especially when we're gone. If the alarm goes out, Vivint will notify us right away. And if they can't get a hold of us, they'll be proactive in getting someone out to our house. We really like our system.

I had a door-to-door sales with Vivint and the interaction I had with them was good. It was easy, simple and they provided information. Also, the installer was nice and he worked efficiently. I like the system features and the usability of the service. But what I like about the system the most is I can use it on the go and it's easy to use on my phone.

The installation team was great and everything went smoothly. Noe was great at explaining how to use everything. From the pad itself to how to control everything through your phone. The garage however doesn’t work properly and I also never received an email about the breakdown of the services that were done.

Our experience so far with the company has been great. We had great, knowledgeable, trustworthy, personable people come to our house for the installation. Thanks to them we have not had a need to contact customer service because they were very thorough with explaining everything to us. We have enjoyed our new security system and certainly feel we are in great hands to keep our home and family safe!

I love that I can control pretty much everything from my phone!!! In today’s day and age, it’s super convenient and practical! I’ve always got my phone with me and no matter the distance between me and my house, I can see and control what’s going on with the security of my home. Love it. Thanks a bunch.

Had to adjust our system, and fix somethings but other than that it's awesome! Installation man was super nice and super patient with all of our questions! When I called customer service it was super late and they were patient with helping us over the phone, would recommend this to someone!

Vivint pulled my credit without authorization. Nor did I give them my SS#. I asked them not to pull my credit and I refused to finance. I paid cash for my system upfront. I purchased it for a property I was selling as a benefit to the new buyer. The day of install I had a hard inquiry on my Equifax report. It dropped my score a few points and no one at Vivint would take ownership as to how or why this happened. Do not use this company!!

The initial consultation with Seth ** and Vivint was very friendly and professional. The installation of our system took a little longer than expected, but was done with the utmost care. Ramone, the technician was also very professional. Very few minor problems with our system since the install, but when needed the technicians have responded quickly to fix the problem. I would sincerely recommended Vivint home security to anyone interested in a security system.

The representative from Vivint explained what the product was and showed us some pamphlets. We got the system in 2012 and it has the panel and door locks. It was the same day that it was installed everything. The installation team came in and installed everything, and explained how everything worked. They were very professional. Everything was fine and the service has been great. We have had a good experience and we would recommend Vivint.

One of Vivint's salesmen was going around the neighborhood, and he was convincing. Also, having Vivint helped us get a little bit of discount with the homeowners insurance. We got Vivint's sensors on the windows, the smoke detector, and there's also a sensor for sensing stuff in the front room. Their reps were helpful and nice. They explained to us, and the girl that installed the actual system helped me program my phone.

Floyd and Brandan were great! Another man named Chris as well helped. But Floyd went beyond and above to help us!!! You best keep that guy!!! Keep him for sure! Give him a raise!!! Enjoyed him! Good customer service man.

At one time I would have given a good review, but after dealing with their customer service and basically being told "that's tough. You have to pay or else!!" I have had Vivint for 8 years and now I feel very ripped off. I have sold my home and needed to cancel and I am not moving to another home. They informed me that I had made a 5 year contract over the phone and that there are 17 months remaining on the contract and that if I could not get the people buying the home to assume the contract I would have to pay the 17 months and that was over $900. I offered $450 to no avail. Also you basically cannot get anything out of them as they have you recorded if supposedly renew your contract over the phone.

Installation was great. Backroom support was very disappointing. Technician spent more time dealing with admin issues from back room than he did installing. Ryan was very professional and thorough. He answered all our questions. He was great. Too bad back office caused so many problems.

The technician was prompt, courteous, and knowledgeable. He took us through the system step by step and answered all our questions. He was very consciousness and neat. Luis was outstanding and represented Vivint in a positive manner. Our experience was outstanding.

I would not recommend this company. First off the salesmen were not honest with me about the cost. In addition in the three months that I've had the system it has not worked for most of that time. I have had four technicians out trying to solve the problem. None of them have been able to solve it. I talked to a supervisor and she didn't seem to care how disappointed I was. I am so frustrated because I have a contract with a bank and cannot just cancel the service. I paid well over $1,000 and I'm paying a monthly fee pretty much for nothing because the cameras have not worked. In addition it keeps getting disconnected from the router. If you're looking for a security system don't get Vivint.

Our installer was outstanding, friendly, well knowledgeable of all the equipment, and very clear on how the system works. He was very good at putting my system in. I would recommend him to all my friends and family to let him install their systems.

Too many billing and CS issues. Technician was great guy! Took two visits because of billing and errors in paperwork. Never received any paperwork or contract language from company. Had to make too many follow up calls to CS. Never same person.

Great service. My install guy Juan was the best. The installation was quick and simple. The technician made sure I understood how everything worked before he left the home. I’m looking forward to doing business with Vivint. Everything was great.

The installation technician (Jordan) and his assistant (Albert) were very friendly, informative, and knowledgeable. We were very comfortable with him and completely satisfied with his work. He also paid close attention to our concerns and addressed each of our questions with patience.

We have the Vivint security system and the quality is good. My husband likes the smart features 'cause we're getting older and this is easier to maneuver. We had ADT before but with Vivint, it is easier because when we're leaving, we just punch away and we're gone so it's very convenient for us.

Tech/installer was great, but the hold times to do the phone process during the install was extremely long and inconvenient. Also the fact that I had to catch incorrect charges that seemed to be slipped into the bill after adjustments meant to reduce the monthly cost were made. Otherwise I am happy with the service so far. Once again the installer was very knowledgeable and efficient.

I am disappointed. We’ve had technician back already and system still sends notifications to the tune of over 100 last Saturday. Completely malfunctioned when we tried to set sensitivity. Tech came out, but we STILL have the problem. Can’t even arm it. If it isn’t fixed, I want it pulled out.

We had a great experience with Vivint. The sales person was helpful and did not pressure me into a decision like other companies tried to do. We received same day installation which was way above expectation. The technician that did the install was courteous and very professional.

While the service department is kind and helpful the business end of this company is awful, from day one the installer crossed out the standard time frame on the contract and put 60 months on it... I did not notice it. They look to always have a reason why they can't shut off service till customers go through all the games they put out there, including a letter 30 days before saying you are stopping service, and a call 3 days before they are suppose to draw from your account again. I did all this and was told I would not be charged anymore. That was 2 days ago.

They were great and very helpful with any questions we had for them. They did a good job of running us through the alarm system and Vivint App. They both respected the property while completing the job. All in all, it has been a great experience.

We were with ADT and we changed to Vivint, and now we're regretting it. We're having lots of problems. We put some new sensors in and within a few days, they're telling us it's not working right. We'd put the batteries in and it would tell us "low battery". They sent it and had my husband to install it and told him what to do over the phone to save the technician's visit. It's very frustrating because we need our home protected. Their reps are very good as a whole, except we never get the problems taken care of for very long. We're very disappointed that it's not working correctly because what is offered is great. If it would work correctly for us, we'd be very happy with it. We're probably gonna change because we got to have better coverage.

A rep came through the neighborhood and told us about Vivint's new technology. He was very friendly, positive and upbeat. We got the security system and the installation team was okay. However, there were some issues installing the basement detector. Our ceiling wasn't a solid ceiling and the installer tried to stick the system up there. It fell off out of the ceiling so that wasn't very good. I contacted Vivint and they told me that I could lay the system down somewhere so it can work and do what's it's supposed to do.

Juan was great. Even when the system was down he still was able to step up my new alarm system. Juan was very professional and courteous with us. Also every question that me asked him he had the answer to it. Even took time to help my mother to fix her room after he had to move some items in her room. Thank you for the great work.

Besides our initial work order not being put in we had a overall great experience so far with the company. Erik our installer was great! He is very thorough, knowledgeable and fast at his job. Thanks for making our experience a good one!

Tech was professional, knowledgeable, thorough, and took the time to explain system. He appeared to take pride in his work, and kept everything clean during installation. Tech was on time and called 30 min. prior to the visit. Thank you.

I am a new customer and my system is not working. The earliest appointment they can get me is 10/11. I expect a credit for the inconvience and lack of access to my system. Also, if you can't get to my house before 10/11 then please be prepared to remove all equipment and I will cancel service for nonperformance.

The Smart Home Pro was quick efficient and clean. Kade took extra time to teach my husband and I how to use the app and all devices. Landon was my sales rep. He help describe how each device could benefit my life.

Enjoy the doorbell camera and the phone alerts when someone approaches the door. We did have to change the creepy voice alerts to a simpler tone whenever a door is opened. ADT however was another story. It took 3 calls & 45 minutes to cancel our service with them.

We like our system very much. We particularly like the doorbell feature and the fact that the announcements are loud and distinct enough for us to hear them. We like locking the back door and operating the garage door from our cell phones feature. We feel much more secure.

The technician did not know it would not work with my door opener. He did a great job of installation and removal. I was disappointed that I was not aware of this. I am awaiting a refund for that part of my system.

I customized my Vivint security system but it was inconvenient. If you get a single item, you would get a higher price so I was forced to go to a bundle to get the very bang for my buck. I was also stuck into a two-year contract. I'm also paying for maintenance fees as far as them coming out repairing something that broke or is not functioning. I'm not sure if they offered a warranty packet that you could purchase, but I don’t think that was something that I got.

We took a basic package from Vivint, which included sensors. Their reps are professional and really good as well. We didn't know what we were looking for and they helped us. The installation took 45 minutes to one hour and the installers explained how to use the system. So far, the Vivint service is good.

They were on time, counted doors and windows, got it done, and even vacuumed up the mess afterwards! VERY PERSONABLE. After the install, he also taught how to use everything and answered all of my questions. Great people working here!!

Amazing technician. Cameron was very polite, personable, polite and helpful. He explained everything thoroughly and answered all of our questions. I love the new technology and appearance of all of our new equipment. Everything is extremely user friendly and easy to use. I’m extremely excited to start using it all!

Get what you want, including light controls or other integrated cameras, sensors, etc. as there are NO instructions from Vivint on how to integrate anything. I asked an installer how to integrate Philips Hue lights with Google and the main hub/user panel. His response was it is best for you to order it from us and we’ll install and make it work! Really! I can buy a Ring package with Alexa and do far better than what I have now! I have separate apps for Hue lights, Google, Vivint. Very frustrating and a waste of money! Even Best Buy quit carrying Vivint for this same reason. NOTHING TRULY INTEGRATES. EITHER THAT OR THEY LEFT THE JOB TOTALLY INCOMPLETE. But the lack of ANY INFORMATION OR MANUALS is inexcusable!!!!!

Both reps were professional and helped us to understand and address out security concerns. The offerings were reviewed according to our needs so that we can choose the best package. Thank you for your time and the video in Spanish!

The contract with Vivint is for 5 years, which is very lengthy for an alarm system contract. On top of that, you have to pay somebody to come out to fix something that’s broken that’s theirs and you pay monthly for. But I needed an alarm system and I didn’t wanna go to AlarmForce, so I just chose to go with them. I was able to customize my package to what I wanted and the quality of their features is fine except for the garage door opener. I’ve had numerous problems with it and have had that replaced once. Other than that, my experience with Vivint has been fine.

Really pleased with the components of the system and the ease of use, flexibility, and features. Will, the technician, was great at explaining everything and helped with changing up the order at the last moment. Would definitely recommend Vivint to my friends.

Definitely enjoy the system, to me probably the best security system on the market today. I had ADT Pulse and it really fell short vs. Vivint. My only complaint is was promised google devices and installer mentioned they were discontinued. The only reason for four stars on customer service Is miscommunication on window/glass break sensors/promotion that wasn’t valid any longer. The system isn’t cheap, well worth it but $1800 for equipment is a lot; however, with 0% for 5 years to payoff is acceptable. On customer service just the fact that window glass break sensors weren’t compatable but Vivint made it right and provided 7 sensors at no cost. Also the issue of promising 3 google devices that were discontinued would have been nice to know.

From start to finish the experience was great. They came out and evaluated our situation and gave us a couple options that would suit our needs. We picked the system that was best for us and the installer was great very clean and nice install.

The installation was great and the installer explained everything to me and was very friendly. Had great customer service skills and I am very happy with his service. The installation was quick and he left no mess. Also everything was installed neatly.

The whole process from listening to the services and products to installation was a breeze. We now can arm our security system from our phones. We can adjust our home's temperature from our phones. We can lock and unlock our home from our phones. We are very happy.

We've had good and bad experiences with the reps of Vivint. We have a somewhat large house and a lot of sensors. When we first had the sensors put in the house, the gentleman who came out did not do the best that he could do. There were some issues on where they placed things. The sensors were put in such a manner that we could not put screens in the windows, and they were put on the opposite side where they open up, which makes no sense whatsoever. The sensors weren’t working properly but they’ve been fixed.

There was an incident to the house where someone threw an object to the front window, and my mother was scared to death, so she had the Vivint security system put into the house. When she passed, I inherited the property, and I just kept the security system in place. The system needed to be upgraded and the technicians that came out were very professional. They get the job done quickly and explained things so that I understood what I would be dealing with. Their pricing structure is also extremely fair.

Did a great job with the install. Explain the process completely and made great recommendations to enhance our system. Did not leave until we were comfortable with operating the system. Jeff was a real pleasure to work with and great asset for your company.

I have been locked into a contract with this company. The customer service is horrible and their services are not worth the money. They will not come make repairs and refuse to work with their customers.

The first sales representative who came in was very nice and informative. The installers were also really good. The system is good and it’s working out. We were at Sam’s and they had a display there. The gentlemen there asked us if we knew about Vivint, and we said that we already have them at our home. We also said that we were looking into getting the one with the doorbell or the camera, but we were told that we needed to call the office because they couldn’t do that there. Other than everything has been good. Whenever we call about it, they’ve been very helpful. Whenever we have a problem, they take care of it. We always recommend Vivint to our friends. If they’re neighbors, we bring them inside and we show them what we have and our experience with it.

As we began our process looking for a new security system, Vivint seemed very promising. They had the allure of updated technology and easy to use systems. As we have used our system, however, we have come to find out it is quite the opposite. At the beginning of our process we were told by our installer that we would be able to cancel this service if we were not satisfied at any point in time. What we were not told, however, is that these installers are just saying what they can to get us, the consumer, to sign on the dotted line!

My new vivint system is very good to have. You can set the system from your phone or the lap. You can check on your phone to see if anyone comes to your door while away. It also lets you know if movement in the house when it is set. I think it is the best.

I had a great experience! The sales person was knowledgeable and answered all my questions. The installation guy was very kind and helped explain things to me and how to work the program. And was able to answer all of my questions. Gave me his number for future reference if I have issues. I had an old doorbell that wasn’t working so installing the new doorbell is something that will be done soon after we find issues with the old doorbell and make sure there’s power to it.

Be careful when dealing with this company. We moved and closed on our house during a family emergency. When I realized we hadn’t called Vivint to let them know we moved, I called to cancel my service. They convinced me to “defer” my account while deciding if I wanted it at the new home with reassurance no billing would occur. A couple weeks later I receive a message from the new owners of our home that the alarm triggered and they had no way to disarm it. The police arrived as well as a loud alarm going off at their home. I called Vivint again very upset that the system was still on! They refused to turn it off since I was on a deferment plan!!! I told them they needed to cancel my service, which I had to write an email and then wait a few days for the service to be shut off. Ridiculous!

Vivint's reps went door-to-door and the guy that came to us was very pleasant and not pushy at all. The installation team was very professional and clean, and they did everything very well. The features in my system are fine and everything works.

My internet was supposedly going to be top notch, better than Xfinity... Well, that is almost true, and then just an all out lie. Every now and then my internet is fast, but it mostly lags. Having more than one screen is a problem and anything streaming in 4k is just not good. I should have stuck with Comcast. At least with them, I knew what I was getting and when. With Vivint, you have crappy times on windy, snowy, and rainy days sometimes. If you have any issues, don't worry... customer service is a joke. I have had probably 5 call ins for service issues spanning the last year and a half, I finally had someone come out about a week ago just to tell me that they were sorry and that they couldn't find anything wrong with it... Then, there is also no dedicated people, billing-technical support-sales... I have literally called the line 3 times and dialed for all three things hoping to get someone different to talk to and got the same exact person all three times. What a joke.

I wanted cameras and my tech guy said that Vivint provides them, so he recommended their system. There was a bit of a hiccup during installation as the installer didn’t seem to know exactly what he was doing. It took him a little while to figure it out so he came out twice. Other than having to remember my password, the system is great. The whole Vivint website is geared towards, “This is a home alarm,” but I'm using it at an office. I don’t have a large office and so it works fine. I like that before I head out, particularly at night when I think I hear something else, I can check the cameras to make sure there's nothing looking outside before I head to my car. Overall, I've been happy with Vivint and everything has been great so far.

Fast and very knowledgeable. Answered all questions. Salesman knew his stuff and the install techs were unbelievable. Cleaned up all trash. Very polite to my spouse and kids. Shook hands when he left. I would 100 percent refer them to any and all friends of mine.

Cole was a wonderful sales representative and very informative and honest. The service install tech was equally great. We are very pleased with our system and the terms are extremely fair for the service provided. Thank you for protecting our home.

Team that installed was fast and courteous. Put cameras where we wanted even in difficult to reach areas. Thought the install being at 10 pm would be too late but they were done in 1.5hrs time which I thought was quick.

We had a few cameras installed together with the security system and the crew was knowledgeable and careful to keep the installation clean and least intrusive. They worked with me to identify best location for each sensor/ camera and provided great tips. Still have to see how the system performs but so far all good.

I’ve been with ADT for 10 years and something happened with some of their towers so they could no longer guarantee cell connection to my alarm system. After going round and round and exhausting Band-Aids to make it work, I said I was gonna go somewhere else, did some investigation, talked to some of my neighbors and they said Vivint was a good choice.

Dan was my installer. The guy is great. Friendly, humble and very knowledgeable of what he was doing. The system is very cool and updated. Very excited about my new home security. Can’t wait to show my friends and recommend this system to them.

Great Service and products. The salesman and products are very good. Installation process was quick and prompt. I would certainly recommend to others. The doorbell and door lock help very much when away from the house, and the sensors let me know if anything is open. The panel is user friendly just like dealing with an iPad.

I am very impressed with my Vivint security system. The responsiveness of the unit and amount of automation out of the box is great. Compared to my previous security system, this is night and day when it comes to synchronizing codes, monitoring who accessed our home, and locking our home from anywhere.

I was happy with the installation. Very professional. There was a small problem and he came back immediately. Customer service was just as helpful. I was very pleased. If I had to make a complaint, it’s that they keep spelling my name wrong. But not a big deal. Good service!

Installation was prompt and thorough. The system is very easy to use and adjust to our personal settings. Having the convenience of our home settings, as well as security all in one app has made life easier. We don't have to worry anymore whether the door was locked or if we forgot to turn the AC up when we're out of town. We can see and speak to visitors through the doorbell, without having to stop what we're doing to answer the door. So far, we are very pleased with our Vivint service.

Cameras and an alarm system was installed. The technician was professional and knowledgeable. The system works great! I will recommend to others. It seems much better than our previous system. We had a slight problem with the initial installation but it was corrected in an awesome way.

I just bought a new house with a security system and wasn't really interested in security but the sales guy showed me some really cool stuff and I couldn't be happier. This system is so much easier than my old cobbled ge, ring and kevo lock. Everything is seamless and very simple. I don't even arm it I usually just use it for the cameras and remote locking. I have a large panel or I can use my phone to look at doorbell driveway or indoor. My mom stays with me now so it's very handy knowing when she goes for a walk if I'm out or to keep an eye on people I hire.

A friend of mine referred me to Vivint and the initial call with them was fine. The people at Vivint followed up well. I told them I wasn't ready to get started and they kept pushing the call back. They were consistent with their follow up and patient with me until I made my decision. The service they were offering met my needs and the price seemed fair so I went ahead with them. I was able to customize my package wherein I added a couple of different window alarms. They worked with me to put the coverage in place that I needed and I'm very satisfied with their service. So far, my experience with Vivint has been good and I would recommend them to others.

They were nice & helpful. I couldn't put cameras in the places I wanted because of the build of my home so, the installer was very knowledgeable as to cover points I wanted covered, and it worked. The price is affordable. I feel safe and when I'm away I can watch or answer the door and send them away. I love this feature. I wish you had capability to hook it up to your TV plus the cell phone.

I have two systems at my two office buildings. Both systems I have trouble with the automated door locks. Some days they just do not work at all and other days they work fine. Out of six handles total, I have had to replace two, both of which stopped working within the first month, and am having to replace the third handle after a week of being in service. Add to that that I cannot add people and PINS through the APP nor through the Panel and the passcodes are nearly worthless. Multiple times my employees have been left outside and not been able to get into the buildings because the handles do not work at all...the buttons do not even beep when pressed.

John ** has been tremendously helpful through the process. He is very knowledgable and his work is precise. He arrived in time and only left when everything was fully completed. We really appreciated his professionalism and very happy with the experience thus far. The system seems solid and we are very happy for the choice.

Vivint has been one of the top rated ones, technology-wise, for their app, so my wife chose them. We got outdoor cameras and a ring camera then the rest are the normal contact sensors. The initial installation was bad. Vivint sent somebody out that didn't know what he was doing, so they had to send out other guys multiple times to fix the stuff that the first guy did wrong. We even had to have some money credited back to our account for some holes that got drilled by accident or in the wrong spot. Vivint also cut us a check for $250 to fix the mistakes done by the original installer. We weren't happy with any of those but once Vivint got all of them fixed, everything was fine for a while.

The installation was quick and easy. I really like the iOS feature that allows for controlling the status of the alarm system and the activity reporting which can be accessed on the iPhone. Very convenient! Also I can respond to visitors ringing the bell via my iPhone. I feel very secure with this system.

I am very impressed with the security system. I like the doorbell feature. The keypad is easy to use. The sales rep and the installer were very professional. I would recommend to anyone looking for a new security system!

When I signed up I was told by the agent the 1st month is free. I was charged for the month and when I called to query this I was told they will look into it but I have not heard anything back or have been credited the money. I am still waiting for my carbon monoxide and flood sensors to get installed and has been around 3 weeks. I used the chat on the site and they told me someone will be in touch with me and that was 6 days ago. I will not recommend this security company to anybody. I am very dissatisfied with the service I am getting.

Representative (Dallin **) was very knowledgeable and informative about all aspects of Vivint Smart Home. Installer was fast and accurate. Dallin was dressed nice and had a badge on that represented Vivint Company. Dallin went over the plan and instructions on how to work the system. He made sure we knew how to work it well before he left. We will recommend Vivint to our neighbors and friends. Thank you.

We just had our system installed and nothing works. Messages that battery panel is low even though it's new. Troubleshooting with support didn't work. Vivint can't get technicians out to correct the problem until a week out. Poor customers.

As far as installation Tech Ryan: Professional, well manners, Well groom, represented Vivint as knowledgeable, helpful, courteous. He explained the alarm and so on. Very patient. I will recommend this install tech to all my friends and family members.

From AJ to Vince, everyone was awesome. The process/transition was smooth. The product was awesome and very easy to learn. I would recommend this to my family and friends. Hopefully, I can see my Vivint solar usage on my screen, here’s to wishful thinking! Great Job, Vivint!

The system was installed professionally with no issues. It works as advertised and we are very satisfied with it. There are a few modifications I'm considering but in general, I am very pleased. It's nice to have the installation cost match the quotes price.

Vidal was very kind and professional. He did a great job explaining to me about the new alarm system and how it works. Great experience!! If any problems came up with the instillation, he fixed it. I would recommend this system to friends and family.

I used to work for Primerica and Vivint was partnered with them so I tried them out. The first deal was good and we didn’t have any problems. Then one of the sensors went out on the garage so we had to have somebody come out and replace that. Ever since the replacement was done, the system never worked properly again. I talked to customer service and some were completely rude. It didn't matter what I was saying and they did not understand what was going on. Vivint’s service was fine until the system was no longer working.

From beginning of figuring out what I wanted/needed to Nick the tech who installed our system was absolutely amazing! Friendly, helpful, and very knowledgeable. I feel safe and confident I’m protected! Thank you for your outstanding service to my family. I will definitely be recommending!!

Erick was very professional and took time to explain how the system works thoroughly! I had the Nest thermostat, doorbell camera, alarm panel, and motion sensors installed. The installation process was quick and the systems installed are very user friendly.

He was professional and courteous and I am happy I returned as a Vivint customer. He did an awesome job explaining everything and reviewing all the existing equipment I currently have with new batteries and service.

My technician was great!! I could not be happier with him and the service. It is easy to operate and he explained in great detail how to use the system to me. He was patient and took his time explaining the system to me.

Very good installer and sales man! All is working well! Price could be a better but still a good deal. This was the best way to get started on a smart home with no money out of pocket. Would recommend over Xfinity!!

Mostly the system is great but I have two criticisms. I can’t remember my wi-fi password so they’re unable to make the video door bell show up on my iPhone. Secondly the secret code to shut off an alarm is not what I asked for. Not very much awful really. Otherwise I’m quite happy with the system.

Sales rep was AWESOME. Give him a raise. Technician was another story. Said he had a z wave chips for our door locks, went out to his car to get some, came back empty handed and showed us how buy them on Amazon for $70/piece. I called in to customer service to get someone else sent our way and they told me they don’t even carry z wave chips. I have friends who have been Vivint techs and have told me z wave chips are very common. So... not entirely sure blatantly lied, but not a great way to get our service started.

Jesse ** was very pleasant, professional explaining the product, we got it partially installed the same night as the installer was very pleasant professional as well. I love it so far. Telling others about it to get them on board. Jesse came back to check if we had any more concerns as did the installer. Thank you both!!

Our home had an older system put in by a competitor. Vivint replaced all hardware and ensured that the system worked efficiently. The conversion took much longer than expected, and the hard-working fellow, Kong, worked two very long days to do it properly. Ashad (sp) was our initial contact and did an excellent job selling the system and explaining. We are pleased and hope we continue to be so!

Terrible TERRIBLE service. Our unit has not functioned for almost a year. Our alarms randomly go off... Today we had a fire and a burglary at the same time... Yay... The keypad won't accept any input... The system won't connect to the network. We let Vivint know about these issues months and months ago and yet they are still not fixed and all they say is that you CANNOT get out of the contract. COMPLETELY CRIMINAL. If their service is this bad how can they justify taking my money every month. Run!!!! Do not sign up with these guys.

The salesman from Vivint came to the door and I liked the different components that they had. I am able to control the temperatures and monitoring from my current spot. I like all the features although we couldn't continue using them all such as the thermostat because we upgraded our heating system. Dealing with the sales rep was very good and I felt very comfortable. Also, the installation team was great.

The system installed is working fine. However I was lied to by Jake **. He told me that my contract with current security system would be paid off by Vivint and to notify him when I received this bill. I did. No reply. Contacted the customer support. Explained situation. Told I would receive return phone call. 5 days later no call. Will call them back Monday (today is Friday). After that it’s BBB, FB, Twitter, Google and any other venues to discredit the supposedly award winning company that obviously doesn’t value customers. Get it together. I want phone numbers of CEO's.

Every contact I’ve had has been enjoyable, fun, and pleasant! Thank you so much! Not only do I have solar panels, but I decided to upgrade my home security system. I feel productive, like I’m contributing to preserving natural resources, and safer doing it!

This has been the most difficult transition I have ever made when changing alarm companies. The salesperson promised service that was not provided. Trying to get this fix has been a mission. 3 weeks later still can get it resolved.

I never had home security before but now I can see why it’s so important to have it. The installation and the whole explanation about the system was great, nothing complicated that might make me scratch my head. Very proud to say that I have a smart and secure home now! :)

The technician Adolfo was amazing. He was quick and very knowledgeable of what he was doing. He was very clear on explaining how the product work. The installation process was pretty quick. I was amazed when he told me he was done. I’m super excited to try this product out.

The customer service was amazing. Our girl stayed on the phone with us for over an hour just as patient and kind as can be. She and the tech really made it so much easier for us and explained everything. Ty.

Installation of security equipment by Dan ** was first class. We are very happy with the product, ease of use and explanation of everything. Thanks to all the Vivint contacts along the way from introduction through installation! Thanks to Dan ** especially for your professional and friendly staff.

This company was referred to me by numerous nurses I work with so I figured let’s give it a shot. For a first time homeowner it seemed too good to be true. It was. Poor service and even worse equipment, I had it installed on a Sunday, by Tuesday I was already having issues with the video camera and ring not working. Three different techs came out to troubleshoot all of which said the equipment was fine yet as soon as they would leave it still did not detect motion nor did it record activity. I placed numerous calls all of which did not solve my issue.

Everyone worked very hard to make new technology work in a 100-year-old, 3 story home. It works great! We are very happy with our system. The camera on the front door gives us a greater feeling of security and the new panel is easy to use. Being able to control from off-site is an additional plus.

The whole thing was very time saving, the installation ran a little late though, but all and everything went smoothly. Chris was very helpful and knowledgeable, helped with a lot of information. He was also very helpful, had to take a break since I had to pick up my grandkids from school. And he came back to finish up.

Two of Vivint's people came door-to-door and made a presentation. They showed us their equipment and then we signed on the dotted line. A few hours later, they came in, installed the system and showed us how to use it. They were very professional and the experience was effortless. The system works perfectly and we're very satisfied with the features that we got with it. I have cameras and sensors, and I have everything secured. Whenever I forget to disarm it and I open the door, the alarm goes off and Vivint responds really fast.

Per our agreement with Vivint we were told that we would get 2 free google home in which we’ve not received NOTHING. Is this a con to get your alarm service? Please advise me and or my wife on when we should expect this product.

Hello. I am living in a rental that had your system installed but the owner was not paying monthly. I called to order a new package and explained the situation instead of making me a new owner for subscription. I did not get new equipment. I asked for the doorbell camera and got nothing. I even called to complain and they never called me back. My husband even ordered a new camera because the camera here does not work and I am still waiting for it when I have paid the monthly fee already. I am not pleased how they all this situation and not happy at all. Can you please figure out why I was not treated like a new owner? Thank you.

I purchased the home security service in April of 2017. By July 2017, there were pieces of the door and window sensors that would fall off and cause an alert. We called Vivint and there was not much that they did for us. By August we were fed up with the system and turned it off. I tried to cancel the service after a year of non-use and Vivint is requiring us to pay off the faulty equipment before they would discuss cancellation fees. They would not accept the equipment back, so now we are stuck with expensive garbage sticking to our doors, windows and wall. Buyer beware of this company.

Great salesman and installer! This is our second Vivint system. Everything went smoothly with this install. We have and will continue to recommend Vivint to our friends and family. Only disappointment is that Vivint has moved to Google home instead of Amazon Alexa. Bring back, Alexa!

We ended up buying a Vivint security system after Daniel showed up at our door. My wife and I had talked about purchasing a security system off and on since we had our little one. We weren't really in a position to add another monthly payment, but the deal was once we couldn't refuse. The payment was comparable to competitors, but the product is soo much better. With the use is the z-wave technology, the speedy automated response system (similar to OnStar), and the emergency response function makes us feel safe in our house. Not to mention the extras you can get to make your house that much smarter. We have got a lot of utilization out of our NEST thermostat. All in all, our whole experience was quite pleasant and we would definitely recommend Vivint for anyone looking to make their home a safe place.

The install guy did a great job and was very helpful. The sales guy told me that I would not have to pay to get the equipment running properly but they told my installer I had to pay and he called and tried to get them to honor what they said and they told him no. He was very helpful but your sales guys suck.

It took them a long time to convince me, only because I am a law enforcement officer and I see it all, heard of it all. I was skeptical at first. But with 4 school age boys and a wife at home, I needed something at my home that would make me secure while I was securing the lives of others. It was extremely fast and simple set up, the controls are easy to use and I am digging the doorbell camera, I can see who comes to my front door at all times, which is a peace of mind for me. In other words, I WOULD RECOMMEND THIS SYSTEM TO ANYONE WHO ASKS.

Several calls made since installation with issues of Application not working, cameras not connecting, panels being offline and unsightly installation. We now have a new beautiful house in a highly desired location, with large chunks of caulking and wires running down the middle of our walls, monthly bills for equipment and monitoring of a security system we cannot count on. All of which was intended to provide a bit of comfort for a family and Retired Veteran that suffers with PTSD. Not only and In addition to the struggle of dealing with the residual effects of a spouse with PTSD and an unreliable security system (that we pay for), for the last 22 days, my breaks during my work day are spent holding on the phone to reach one of the 3 separate representatives I have been "working with", responding to or reaching out via email for some sort of resolution. If anything to assist Husband with a comfort level of reliable monitoring.

A friend of mine worked for ACN and she offered Vivint through them. It was a good onboarding deal and she had experience with them so I decided to go with them as well. Whoever came and helped us install the system, especially this last time when we moved was phenomenal. They had a previous security system in our house and all the old sensors were still on. He literally went through and hand wired everything to work. It was awesome how he went above and beyond. We used to set the system off all the time at our old house and their team was getting used to it. They would call, we would do our password and they would check on us if everything was okay. Cost-wise, it’s good and accurate. The package that I have is great and it's super easy to figure out. I love that I can access it from my phone and my kids are able to use them too.

Technicians were very nice. They tried to help resolve any issues I had with the cost of the system. Both technicians seemed like honest people. I hope my experience with the company goes as well. However, Vivint should offer new customers the option to be billed by paper versus just assuming all customers prefer online, paperless billing.

Vivint has provided peace of mind and the process was a breeze. Every piece of equipment works wonderfully and is easy to use. Overall a great experience. Our initial contact with Nick was very pleasant and our install was scheduled right away. The installation process was professionally performed and done quickly. We were instructed on using the system and everything worked perfectly.

From the salesman to the technician that installed our system, everyone was great to deal with. Would highly recommend to anyone! One of the better experiences I’ve had. Not to mention all of the equipment and services are great too!

The technician did a great job beside all the difficulties and the long installation process. But your prices are sooo high. I thought the lock door was included and was not. You should have several packages with different prices for each budget.

The initial install was a bad thermostat. The online help desk had me check the wrong wires I had to call an HVAC tech in to verify. Then they were going to leave me without AC for 4 days until they could get a tech out. If it was not for the original tech calling as a follow up, I think it was Lance **, I would have had the system removed.

I like that the agent showed up on time ready to work. The agent took his time explaining everything to me, very patient. He was professional and very efficient. I would recommend the service to other homeowners and renters. I will most likely schedule an appointment for an upgrade.

My alarm was installed on 9/1/18. My doorbell was not at the time. The technician stated he would be back the following Tuesday to complete the installation. I still have not seen or heard from a technician to complete this job.

Faraz was very informative and helped us make the best choices for our security setup. The installation process was great. We were all in no time. Very professional. Love the door camera and being able to speak to whoever arrives at our home whether we are inside our home or away.

From the initial call, the service has been excellent and very professional. I will be glad to recommend ** as a well prepared and excellent mannered young man. Hope to have a real long relationship with VIVINT. A simple way to protect your home or business.

I think this system is perfect for my needs. I will be adding cameras in the very near future. Cannot say enough about service and attention to detail. Will gladly recommend to friends and family. Thank you very much for the service.

My wife has friends that have Vivint. She went by and she liked the doorbell camera and the door lock feature where they could unlock the door for someone and not be at home. And when we moved into a new home, she wanted to get an alarm and we went with Vivint. We got the doorbell camera and the contacts on the windows with our service package and it has been great. We haven't had any problems. The installation guy, Freddie, was really cool and fast. He also explained things very well. I have recommended Vivint to others.

We purchased a house that already had Vivint and we sought out to them to change the account. The reps were very good and when we've had problems, they were willing to come out or they told us how to fix them. They were really nice and helpful. We got a new keypad, and it was all done very quickly and professionally. We also added the remote access through the phone. We had some problems with keypads communicating with the main keypad and they were able to help us with that. They had to come out and they fixed it. I'm very satisfied with the service right now and I would recommend Vivint. They are very efficient and they will walk you through the steps to operate the system. It's a good system and it's easy to use.

I purchased a system over a month ago and still do not know how to use my system. The sales rep over the phone promised me the installer would train me. However, after several visits from the technician (who was very slow and fell through my ceiling during the installation) he did not have enough time to train me on the equipment once he finished late that night. He promised he would come back and do it but I’ve texted him several times and called him with no reply. I called Vivint this week to ask for someone to please come out and train me and they said they didn’t do that. The customer service rep said there would be a charge if they did come out. I explained that I was promised a personal training session, so I could ask questions and understand the system. I explained my situation to her too and it was clear she certainly did not care.

I was very pleased with the great service I received from the technician who came to the house to install the system and from the Vivint staff that assisted me on the phone. They all made the experience smooth and stress free.

To be honest, I have been a bit disappointed. I had one issue immediately after installation with a wifi connection. Then two others followed thereafter. I called in last week and the gentleman was very cordial but in all honesty he seemed a little inexperienced. The phone call was an hour and a half long. Finally got two of the three issues resolved but you are still having to send someone out on something that should have been taken care of at inception. Also the earliest appointment is a month out? That is unnerving in itself that you may be that understaffed to handle issues. My salesman Jordan has been very good and has tried to help but at this point I'm wondering if I made a mistake switching my home and office from ADT.

Unable to locate order number. However, I the service provided was great. I would recommend your service to anyone considering a security system. The techs provided excellent service, and made the connection a smooth transition. They provided quality service, they were friendly, professional, and completed the process in a timely manner.

We couldn’t be happier with how the installation process went. We don’t have a negative thing to say. Everything was explained very well and went very smooth. I was impressed with how timely everything was installed as well. Alex did a great job!

The system is great in terms of convenience, but the Smart Hub fails a lot, we’ve had to troubleshoot the unit twice in this first month. Doesn’t make sense that you need to be at home for troubleshooting it, the house is not protected until I come back.

Though the installer was very good, hopefully he will be here today as my system is not working properly. I can still set the alarm, but my system is not recognizing my doors & clips aren't working. I look forward to my system working properly, as I am now a widow & night security is very important to me. I'm also doing some traveling, so want to make sure my home is safe.

I have not had any issues or concerns so far. The technician who did the installation was very helpful and answered all of my questions. I have already recommended Vivint to some of my friends. I hope will be as satisfied as I am.

We loved the system once it was installed but after the installation when we had questions customer service was very poor. They transfer you from person to person and at one point I was on hold for over 30 minutes. The equipment is priced ridiculously high for the same equipment you can get from other monitoring companies for a fraction of what Vivint is charging. We were told that we would get a 14 day trial and only after we agreed to keep the service we would get charged, we were charged the day after installation. We were also told that if we didn't want to keep the service after the 14 day trial that Vivint would put our system back up, that didn't happen.

With the Vivint SmartHome app on my phone, I can see what is going on in and around my home whether I am at work, the grocery store, or away on vacation. My front doorbell camera has allowed me to see when packages are dropped off or when solicitors have come to the door. Overall, I am very happy with the features that Vivint offers and knowing I have this system helps me feel safer when I am home and away from home.

I like that Vivint protects my house and it’s working out okay. Both the features and the quality are good and I will recommend it.

The guy from Vivint who did the installation was nice and explained everything. I liked the package that I got especially how you can shut it off and on using the telephone. Since having Vivint, I feel safe and people should go for it.