Vivint Reviews

Tech was prompt. He explained everything very well. Great customer service. I would recommend your company to friends. Tech was very focused and very helpful and answered my questions promptly. Tech Michael is an asset to your company and presented himself professionally.

Excellent system, I feel very safe. Living in a red light district no longer worries me. With Vivint I know I am safe as well as my family. I recommend Vivint to all who desire to he safe. There is no other home security device like it and it is affordable.

James did a great job explaining the Vivint security service. He answered all my questions satisfactorily. I have wanted to get home security and am happy with the features Vivint offered. The only thing is don't say you are "giving" the equipment and as the cost of it is rolled into your monthly service bill. I would recommend anyone check out what Vivint has to offer.

We have not had doorbell camera operation since Tuesday. Our phone keeps disconnecting off and on. I have not had time to deal with this issue as we had company from out of town and husband was in hospital. Will be contacting Vivint today.

At home, it's just my wife and me. Since my somebody is at home by themselves when I was traveling, we wanted to get a home security system from Vivint. All their sales reps have been good and very professional every time I've dealt with them. The installation process was easy and the alarm was already installed at this particular residence. I like their thermostat, the door locks and overall security. I've always enjoyed dealing with the staff when we have had an issue. I have recommended Vivint to a number of people already. I've told them about Vivint's reliability, the way things get put together, the people that come out and install and how well they do.

Hunter was very personable and answered all my questions. He followed up with me consistently and made sure everything was to my satisfaction. I was very hesitant to answer my door when first offered your security system but was quickly put at ease with your awesome products and service.

I worked with Devon, Vivint's rep in my area and he was very knowledgeable. He knew the area already as well as a lot of my neighbors. Their team installed the system at night which was kind of crazy. I got an automated front door lock and a garage door lock from them. Since then, we've also added glass break systems and now I have a window that's being monitored. Also, we got a camera for my garage and a doorbell camera. However, I got a message on the display saying that our battery panel is not connected. I don't know what's wrong with it but still, it works fine. Their web app is also great and we're very pleased with Vivint.

My initial reaction with the sales reps was not very good. They're terribly confused. They have two different divisions and they hire outside consultants to come to the house also. One installation team got in competition with the other and started setting up the system five days early and stole the other team's commission. I was very disappointed overall. That was a different installation team and they were subs who didn’t work for Vivint. They drove out from Utah and canvassed our area and I thought they were the original team. They did not say they weren't and they started putting stuff in. Vivint knew exactly what was going on and the original team was very disappointed because they set out of the deal and they didn’t put anything in. The other team, the outside consultants, was here for two days and they left not completing the job. So I had to call back and have someone else come and finish it.

We have the alarm and cameras included in our Vivint service package and we recently added a new thermostat through Nest. So far, the service has been really good, although, initially, we had a few little bumps on the road with the equipment and the installation. One of the guys fell through the roof, but he didn’t hurt himself and he stayed calm and everything was taken care of. I’m picky about some things and after they were done and gone, I went up in the attic to check on some things and I wasn’t that impressed with the way they routed the wiring. But we like the system and it works great.

Vivint has the technology that gives you the ability to use an app to control and change directions. The camera aspect of it seemed alright for me and the app works pretty well. Only at two percent of the time I’ll get something that’s not operating properly. Their customer service is also excellent. They were quick to respond. I got an alarm trigger at 9:46 PM and at 10:56 I had the area police there.

What a joke! I ordered a system in June. It Was partially installed July 11. Installer made good recommendations to change original order. She was to return Friday to install the missing items. After multiple calls to her and 2 weeks of waiting, I contacted Vivint and now they can’t finish the install until July 31 and no apology!

I have had 2 false alarms since the system has been installed. Fast response time and very pleasant operators. This system makes me feel more comfortable about the security and safety of my family. Installer was very well trained and did a very good job.

Our outside camera is positioned where it picks up and records every movement/car going down our road. I've adjusted it as much as I can in order to still see my car in the driveway. I believe it needs to be moved over.

Customer support is very inexperienced and lack the knowledge to resolve any problems presented... Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent and to do anything outside the norm to fix an ongoing problems. From what I experienced I would not recommend Vivint to anyone. You will spend most of your time waiting on hold for Customer Service to maintain the system on a daily basis. The average wait time is over 30 minutes and with persistent and faulty equipment failures, you will end up spending most of your time on hold to maintain a system that should run with a very minimal amount of maintenance.

My Father has been using Vivint Alarm company for many years and has been a valued customer. For years he was pleased with the service but recently the customer service that he has been receiving from Vivint is not good... As a valued customer for many years he should definitely be treated better with respect.

I love the system. The only problem I have is that my doorbell cam stopped working and I called Robbie ** and he never showed or called me back. I think my sister did some troubleshooting on her own and figured something out. We are both disabled, so we Will need a reliable source of contact in case of system malfunction!

Ryan was professional and informative. I felt very comfortable with him in my home. He obviously is well versed in the equipment installation and features of your system. He was kind to my puppies as well. He represents Your company very well. You are lucky to have him.

Vivint called me and I went with them after the conversation I had with the rep. I like that they came to me specifically. We’re still working at the installation and it seemed to be going good.

When I was looking for a different type of a protection service I liked Vivint's technology and safety. They exceeded my previous provider. The installer was thorough. When the reps thought the hardware wasn’t working, we had to go through a couple of technicians to make it work. They waived the fee after I griped a bit because I told them I wasn’t paying the technician fee. The system had been working okay since then. I just wish Vivint included an outdoor camera because I have a friend that I referred to them and they were given an outdoor camera additionally. They have the same cameras I have but they also have an outdoor camera.

We first heard of Vivint through a referral from a friend. I had the system installed a year ago and we had them out again to install our second camera and sensor. Vivint's overall service and customer service has been great.

I was doing a research on alarm systems online and Vivint had more stuff for me to choose from and they seemed a bit cheaper than everybody else. I got the doorbell, the indoor camera and the air conditioning built because they said it would work for my garage door. Their salespeople and the people who installed it were good. The installers were well-trained and I also had a guy come over a couple of times who asked me how everything was going.

My first year of doing business with Vivint was awesome but the next four years progressively got worse in service and excuses. The people who I called in and talked to were absolutely worthless on the phone, except for the last guy. He was awesome. He was the first guy in three years that I've talked to in Vivint who has the heart to help people and an attitude that cares for the customer. While with the previous four people who I talked to, I got so fed up with their excuses that I just hung up.

Sales man was friendly and outspoken. He didn’t try to throw a big sales pitch, let us ask questions, and answered our concerns. We closed the deal at our dinner table. My wife and I were both very happy with the experience. Install was completed that night in a timely manner.

The installers were great! There were some problems on the back end but they got them all sorted and it all worked out. They arrived on time and were very helpful and professional. I would definitely recommend Vivint to others!

Installation - Very knowledgeable. He had a trainee with him and he was patient with him as well as helping me as well as his trainee to understand processes. You sent out a really good team. Thank you!!

Vivint was giving the same service at a lower price which made me decide to go with them. I called them and their reps made an appointment for me then they came out immediately. I got from them a regular home security package but it has everything that is necessary. But I also plan to call them to talk about getting additional security. The installers did what they were supposed to do and they had me try the system out. Every time that they feel that there is an issue, they call me right away and I like that. Then when there was a problem with a battery, they sent somebody out the next day. And then when I call, insofar as getting the cameras, the features, I’m sure they’ll do the same. I’m a satisfied customer. I have a very good experience with Vivint and I have also recommended them.

The sales person was courteous and respectful. He offered everything I needed and more. The tech that installed my equipment described everything in detail and showed me how everything worked. Great job. He really knew what he was doing. So far, outstanding service. I would recommend Vivint to all my friends. Keep up the good work.

Vivint is sneaky with their business practices. Paid 99 dollar activation fee 5/15/18. Took the 1 month to process it. They used this money to pay on my so called June statement. I had called after 6/18/18. Female told me I owed nothing. Then 7/19/18 they take 155.31. I call rather not impressed or happy of course. They are on top of it charging me the old contract amount of 79.94. I have a new contract as I got rid of somethings when we did the move. New contract 5/18/18 states monthly payment of 59.99. Supervisor told me that was wrong. So seems they are making me pay a null and void contract the higher amount than the contract signed 5/18/18. So Vivint you're not going to honor this new signed contract of yours with!!! Bad business indeed. Stay away from Vivint.

Our sales person was great, he did not try to sell us things we did not want. Soon after the sale, like within 30 minutes, the technicians came and had the system set up as well as gave a tutorial. This was done in 5 hours. The technicians were cordial and professional. They came in and did their job without fanfare.

We got talking with a woman in her booth and we figured out that Vivint had a good price for our home security. I had no clue what I was doing and she was friendly and very knowledgeable all the way up until a month and half ago. I’ve been contacting her on and off. I was trying to get some more information and a couple of technical issues were happening also. She straightened those right up too.

We've been with Vivint for several years and everything has been good. However, I replaced the battery of the back sensor and it probably hasn't worked in about a year. Also, I don't know what the matter is with the keypad in the front, so we've been having to use a key to get in and out. I can't even set my alarm. I have to manually do it and override it so I can get the alarm active. I've been troubleshooting it myself. The rep told me that if somebody came out, they would charge and so I said that I'll just figure it out. I can't get the issues fixed, but I don't want to be charged, so I've been leaving it like what it's worth. Nonetheless, we are very satisfied with the service package that we have.

I liked the products that Vivint had from what it looked like on the internet. I also liked their reviews. I did some research before I called the representative, then I had them go through the same things that I figured out on the internet. The reps were informative and they did well. Any issues I’ve had, they’ve taken care of immediately. The installer did a good job too. He was prompt and got it taken care of quickly. From what I’ve seen on Vivint's costs, they’re not out of line with any of the other companies. I’m satisfied with the equipment.

Working well. I like getting to control everything with my phone. I ordered the medical pendant so I'll be getting that in the mail soon. It was nice to be able to add it even after everything was installed. So, so far so good. Very satisfied.

I really wish that my phone would get a notification when the doorbell rings! Or at least be able to hear it in the house. I missed a very important package because I didn't hear the doorbell. I really wish this would be fixed.

Came back several times to get things working properly, as having issues with system going offline. They came back as soon I notified them that the system did not seem to be working properly, they were back within minutes of contacting them to figure out the problem.

The technician Cierra was very knowledgeable and professional. The time she took to ensure we knew how to operate the system was exceptional. If all of your technicians have a quarter of her talent than I know why Vivint has soared to the top.

Robby our salesman did an outstanding job. Robby showed us everything about Vivint home security. Thank you so much on the same day we was able to get our home security system install. Thank you for having your installer that could do it the same day. He did an outstanding job and showed us how everything works. Thank you.

Vivint's online reviews are good and the type of system they put in seems more simplistic to me. It runs on our own router. But, the selling point to me was that they offered a lot of smart stuff for the house to incorporate in the alarm system at a really reasonable rate. Their service personnel is great too. After the initial installation, I changed my mind on something else and they sent someone immediately who came out and changed to what I wanted. They also gave me quite a few deals as far as price cuts for six months and it's been about four or five months.

I have a camera for the front and the backyard, and a doorbell from Vivint and so far, we like them. Sometimes, we forget what we're cooking on the stove, and then we start doing something else. The next thing we know, the alarm's going off. Their reps have all been helpful when I call. And when the technician came over one day, she was very helpful. The only thing I don't really care for is that I couldn't pick up the pad and take it with me. It must be left on the wall. Also, I didn't like it when they got rid of the thing where the light stayed on 24/7, 'cause I used it as a nightlight. They said they did it like that because the other way was ruining the screen too much. But overall, everything's been fine with them. In fact, I've already recommended Vivint to a friend.

I had somebody that came to my door and spoke about the Vivint service and I saw them on the neighborhood and I figured it was pretty good. We bought the system that is about $100 a month with the cameras, the recording systems and all the good stuff. Somebody came in, set up the cameras and they were very attentive. It took a couple of hours. They came in and right on the spot they made their way. The system is also straightforward enough. The only concern is just the quality of the system. It's not the best.

I needed to upgrade the alarm system in my home. I had a wired system previously and I was making some changes in my home and wanted to go with newer technology. My son works for Prime America and they are partnered with Vivint. I had the choice of what I wanted at the moment and purchased wireless cameras from Vivint and I felt that I secured my home adequately with what my selection was. The installer came in, inspected what she had to do and did a clean job in a short time. She showed me how the system worked but it was a little overwhelming because there were a lot of explanations. It’ll be nice to have some place to go to where I could review that. But everything works the way the installer said it would.

I Googled the top security systems because I had ADT before and I wanted to change. When I talked to the customer service rep at Vivint, I liked how everything was in-house which he said ADT security was not. Also, the flat screen touchscreen pricing wasn’t any different than the ADT ones, but ADT was charging more. The first sales rep that I had was pretty awesome, and the people that came and installed were great. The installers were very personable and fast. The service package has the doorbell camera, the screen, the temperature gauge, the monitor and the regular security. There are some minor issues with the equipment, but it’s been pretty good. Vivint is way better than ADT.

We used to have a security system through Monitronics then we switched to Vivint for the service and the cost. We were first approached at Sam's Club then people came to the house. They were very pleasant and competent. They answered questions, explained the features and compared the system we had with the Vivint one then made us a proposal that made sense to us. We got general monitoring, a thermostat, a camera in front, and locks in the garage and the front door. And the installation was very short. Apparently Monitronics and Vivint have very similar systems so they were very compatible. A lot of stuff was simply reused. We’ve had the Vivint system for a couple of months and so far, the people have been very nice.

Heard great things about this company in the past, and can say it was an extremely pleasant experience. Sales associate (Stephen) was professional and knowledgeable and the installation was fast and professional. I would definitely recommend this service to anyone looking for home automation and security bundle in one. The system is user-friendly and can be as simple or as complex as you want, easily expandable to a good amount of accessories and integrates with Google home and Alexa.

Fire/Cam/Glass installation. Garrett and Michael were/are true professionals! Thorough, informative, consumer-friendly, and they smiled. Customer service is one of the topics that I teach/facilitate at my soft skill workshops... Garrett and Michael exemplified excellent service. Thanks, Vivint for sending us 2 of your best!!

Guy that installed the equipment was very professional and very fast doing all the items in a timely matter. Very organized throughout, really appreciate his dedication to this type of work. He even cleaned the dust with a vacuum, everything he did was in an excellent effort to make me the client happy.

Really like the doorbell camera & the keyless entry. We had a contractor start the day after installation, and it was so comforting to know that I could give him his own code and then delete it as soon as he completed the project. No worries about anyone in the future making copies of my house key. Also, LOVED the fact that I could rekey the keyless entry to use my current house key, so all my locks can continue to be on the same key!

Just letting you know that the two individuals I had at home James and Courtney were very professional and courteous with explaining. The only thing is we are possibly not going to be able to keep service because of the price. If it was cheaper I’d be happier and be able to keep it... is there anything we can do within this 30 day free service???

Most security companies offer free equipment and waive the installation cost especially to disabled veterans. Your service essentially locks in a person to a five year contract until the equipment cost is paid off... it would be a big plus if veterans were able to get a discount. I like the system but the overall cost is pretty high... thank you.

I thought the sales pitch was a little aggressive. I would have preferred something in the mail or email instead of a person coming to my house. The equipment purchase was a little misleading. I was under the impression the equipment was free but then I was actually paying for it.

I have had only good things to say about this security company. All employees I have worked with have been super helpful and professional. I have one negative comment... My Video Door Bell has broke just after 3 weeks of service. I am trying to get this fixed with the company.

I was very upset with Vivint way back when I fell twice and they did not respond. Then when I asked them about canceling, they told me I had to stay with them or pay the backup fee till the contract was over. I didn't even know I had a contract because years ago, they dropped my rate down and they didn't tell me. I got a phone call a couple of months after they did that. When I called to ask why it went down, they told me I had a new contract but I never picked up on how long the contract was. Also, they didn't call to tell me or send me any emails that the rate went back up to 40-some dollars a month. When I got my bank statement, I called them and they said, "You're not under that contract anymore." I said, "I didn't even know I was on a contract to start with."

I’ve had the Vivint system for about two years now and it's pretty good. Their reps have been friendly and I feel good about their knowledge. Also, the installers were friendly guys and they helped me set up and program my phone. My system does the fire emergency and glass breakage, and it's sensitive if I knock something over. I should've gotten a camera for the outside and another one for the inside, though. I also like the doorbell as I see who is at the door. And if my doorbell rings and I'm not here, it rings on my telephone. The smartphone app is pretty easy to use too. If I forget to lock my door, I can set the alarm on my door from my phone. Then if the alarm goes off, Vivint is quick to acknowledge that. I would recommend this company.

I was out in the driveway cooking and a Vivint a door-to-door salesman was walking around. He came up and talked me through everything right there on the spot. I had AT&T Digital Life before and Vivint's deal was a little better. I also like their service. Plus, I get to spread the payments out and I own the equipment, then I pay Vivint for the service. They had an installer at my house that night and he was also very good. He did everything and it didn’t take him too long. Everything worked out just fine. I’ve only had the system a few months but everything seems to be working fine. I have the doorbell camera, the glass break sensor, the door lock and a few window and door sensors. I like the system much better than AT&T. I also like that I can control it with my phone.

Vivint Security reps have been going door to door in my neighborhood every day for a week. We have nicely declined the first 3 times, the last time (6pm on a Saturday!). I told the rep off because I'm sick of my doorbell going off. (A camera doorbell, guess the rep doesn't understand that I have system?!?) Not sure why this company thinks people will willingly talk to a stranger at the door about their home's security. I looked at the website and the sales line is not available on Saturday, yet their reps are aimlessly wandering around my street all day. I guess if they bother us again during the week I will try to contact one of the morons at their corporate office. Home security is a very competitive market, and these dumbos think they can get sales going door to door like it's the 1990's.

Fast and easy process. The rep was very professional, friendly and prompt. I wish the audio was a bit louder but I love the camera system and wanted one more. Lol my daughter made the alarm go off and they called within a few seconds.

Adrian was very professional, knowledgeable and efficient. Great customer service. Amazing tech, who arrived as scheduled and provided the very good service. The system is very easy to use and he explained every step of the installation to me. He helped me set up the app on my phone and am a very eased customer.

I was rather startled to see a message on my display telling me that I needed to do a SkyPanel reboot only 2 days after system installed. I followed the directions but then lost all WIFI connections. It wouldn't accept my password for WIFI at first and then finally accepted but wouldn't stay connected. I called the Chat line and found that the person on the chat was really not too helpful. They kept telling me that it was an easy fix. All I needed to do was cut a zip tie and they would walk me through the process. As I was not in the same room as my control panel, it was rather hard to do anything with having to run back and forth.

The system has been so far so good. We have no complaints! We will be recommending the product to friends and family. The installation was quick and easy and the representative was nice and informative of our options! Thank you again!

Installation was speedy but the installer did not caulk the hole he drilled even after saying he would. Also they did not clean up the drilling debris on the foyer floor. I’m disappointed because salesman said my remote fob from my old system would work with this one - doesn’t.

As a customer I am very pleased with the alarm system. This is one of the best alarm systems I have seen yet. Yes I will recommend the service to all my friends and family. It has protect us very well so far.

I was very pleased with the individual who had installed the system, very friendly, efficient and helpful! The individual who I kept in contact with and who sold me the system was quite the opposite. He was very pushy and conceited. When I had chosen to cancel with Vivint, he made it quite a hassle. What tipped me over the edge was him saying that "my cancellation will affect his position in the company and not allow him to be promoted to a higher position". I don't believe that's something that should ever be said to a client! When I had finally called in to cancel, the customer service representative was very understanding and made the process hassle free, just like the company promised it would be.

Throughout the explanation and installation process Aaron was professional, thorough and patient. I feel fortunate to have had Aaron as my guide through the process. My son was here and signed up also. His installation will take place next week. Being with me through the process enabled him to have a heads up for next week.

I changed from another company to try Vivint. The marketing representative, Michael, was fantastic. I am enjoying my service to date but there's just one downside. When I turn the system on as I am leaving my house, a message shows about my basement window being opened. The company has not tried to contact me to correct the issue. I find this to be a problem. Communication is the key. I am hoping this will change before my trial period ends.

First off they charged us double for installation fee. Finally had to call them to get a refund. The system isn’t worth a flip. It says the doors are left open all the time when they are clearly shut. The doorbell camera doesn’t detect movement half the time. We were really excited to try this system. But after we were told they were going to waive the installation fee but then charged our credit card and then told us after the fact. Just very disappointed in this company and system.

Brandon was amazing fast and efficient, he answered all my questions and the installation was quick. My WiFi wasn’t installed as yet but he made sure I understood how to connect the WiFi and left me with the service number just In case I forgot.

Vivint had some of the glass break sensor, fire alarm, and video cameras that were included in the package that we didn't have with ADT, so we changed. The package had more for the money than ADT. The system of Vivint also had less wire and their rep was very convincing. The customer service is also better and the representatives from Vivint were great. The installation was also fast because there was stuff from ADT that were existing and they used it. I'm an electrician and I helped out a little too.

My husband and I have been wanting to get a home security system for a while, plus our carbon monoxide detector was failing. Moreover, a lady who worked with Vivint was walking around the neighborhood. Everything conveniently happened all at the same time. We've been with Vivint for two months and it has been amazing so far. We had gotten just the basic system, but we had the carbon monoxide detector attached, which has saved us from a carbon monoxide disaster. The installation went quite well, but still I'm having issues keeping my system connected to my Wi-Fi.

I already had a security system which I was not using. Then, someone from Vivint came to my door and I told them what I got. He convinced me to take it, but after I put Vivint system in, it turned out I could not get out of the other contract and I had to pay for another year and a half on the other one, so I paid for two. I’ve had the Vivint system now for several years, but we were never instructed on how to use it. I had robbers in the area, so I had them come out. A very nice guy came, explained to us how the key fobs work on our system, and showed me the panel. We were very pleased with him. His supervisor also stopped in to check on him and the young man had just finished. As soon as he went, it turned out the system had worn out. So, they had to replace the system and the panel.

A guy from Vivint came to my house 10 years ago. They were the best security system and they have good quality cameras. Vivint also has good customer service. There were a couple of times that I needed them to come to the house to fix the system and they came quickly.

BREACH OF CONTRACT. I was not informed I had to have internet in my HOME to view who was at my doorbell and view clips from the app. I was not informed I had to pay 25.00 fee to the city for having a security system when other companies do not charge that. Their bank they work with citizens was charging a whole other credit card that should of been updated a month ago after speaking with a rep and giving all the info then... Then you cannot get out till the 1,400 bill is paid in full. I was told they will continue to take out their 54.00 till citizens is paid off which is **, and unprofessional. The goal here should be to keep customers happy and stop employees from being dishonest to your customers. Misleading... breach of contract. The mess the installers did to my wall :O after moving the screen to another wall. OMG DONT DO IT!!!

By far the best installation I've ever had! The technician was knowledge and extremely careful to not damage anything in the house. Was great at solving issues that arose. Took his time to make sure everything was connected and that the angle of the cameras was to my liking.

Vivint offers the best of smart home innovation with high security. This is our 2nd home and our 2nd Vivint system. We liked it so much at our first house we knew we wanted it again as soon as we moved into our new house.

Vivint home security purchased and installed. Both representative and installer were professional, friendly and knowledgeable. I would recommend James and Boston highly. Both personnel explained the product and took their time with the explanations and installation. GREAT! EXCEPTIONAL! WONDERFUL and THANKFUL.

Absolutely the best in professionalism and service of the product. Highly recommended for continued service. I would advise every person I know to get this service. Provider and install personnel were exceptional in all facets of service. Vivint should be well pleased with both individuals for further jobs.

Our salesman, Chris was extremely knowledgeable, professional and polite. He took the time to explain how everything worked and answered all of our questions. We did not feel pressured to receive the service, nor did we feel we were being scammed. I highly recommend Vivint to anyone who is looking for a smart home security!

I found these people very good, professional, courteous and handled any questions and a small issue by sending someone right out to fix a problem immediately. I have found them easy to get ahold of and returned my call in very short time.

Great service and customer service. Answered all concerns. Took their time to install properly. Explained all apps to my husband and myself. Made sure everything was working as it should be. Alex even came back to make sure we were satisfied with all our equipment.

Poor customer service after installation. I have sent Ben ** an email, left a voice message and also sent email to Vivint regarding withdrawals Vivint have taken from my chequing account and have still not received certificate Ben ** said we would get to give our insurance company.

Vivint has a great alarm system. I like the doorbell camera and the system panel. Easy to use. Contacted customer service. Very nice people. Very helpful. Took a lot of to answer my many questions. Nick ** knocked on my door and show me a better product than what I had.

Had the service in Washington, switched to TX and while switching we were told to bring the panel. We called to establish system at our new residence and was told that the panel could be used. Explain to me why I am paying $600 for a new system. Installation guy did not leave cancellation forms either. You may call me at my number listed.

My service with Vivint has been average so far. If I had any issues, it was a long call and waiting to get it fixed, so I typically didn’t call them unless I absolutely had to. I recently moved in April and the guy didn’t show up for the first appointment to remove the system. I had to take more time off work and he came. Then I had to go a week without the system and have somebody else reinstall it.

We like to feel secure. So we wanted full security for our house. We not only researched online, but we also talked to other people that had Vivint, and to our friends that also had other security systems too, and Vivint seemed to be the best fit for us. We really like the outdoor cameras and the window and door sensors on our security system. We could arm and disarm the house with our smartphone and track what was going on inside and outside the house throughout the day. Also, the Vivint reps were fantastic, very helpful and informative. Vivint had great service and we never had any problems. I already recommended Vivint to a neighbor.

Vivint has really good techs who know their stuff. They used their own ladders when they did the installation and everything was fine. I got an alarm system, two outside cameras, mobile access to open the garage doors and the door locks. Some of the monitors that were installed were old and when we had some issues, the techs came and replaced them with Vivint's more updated technology. We also had our cameras turned off and we were told that we would be credited, but that didn’t happen. And all of a sudden, our cameras work again. Other than that, our overall experience with them has been very easy.

We ordered the doorbell camera, window sensors, automatic locks and interior motion sensor. Everything works great and is easy to use. Our installers were great to answer questions and worked efficiently until the system was installed. We love the doorbell camera and the online app.

Monitor Doesn’t show up great picture especially at night but the phone cameras Great. That’s the only thing I have. Everything else seems perfect And figure way to get that monitor clear it up Or go to a better monitor. It would be perfect. The doorbell cameras is great. I can talk to somebody before open the door. I would recommend it to all my friends if they need a voice system.

The installation process was great and technicians did a professional job when installing our security system. They were very knowledgeable and answer any question we had. Also, I accidentally triggered the alarm when I opened our front door and got a call from Vivint within a minute.

I am a Vivint customer since March 2018. About one month ago I started getting contract information and email for a Vivint customer named Raphael **. I contacted Vivint via email and even tried Twitter to complain about this. I got no reply from my emails, but did get messages from Vivint on Twitter ensuring me that my email address has been removed from Raphael **'s account. I still get emails at least once a week addressed to this other customer. I contacted Vivint on Twitter again, and they told me to treat Vivint email as spam and ignore their emails.

My Name is Brian **, and my story is a sad one. I was told how great your service was and my expectations were high, but after being on your service for 3 weeks now, my experience has been terrible. During my install, 1 out of the 3 smart lock wasn't working and the tech didn't have another, and said we would need to reschedule another time to install it. I scheduled that appointment between 12-4 and the next guy was a no show. I called and told customer service and they told me the scheduling department would call me. They never did, they just scheduled me for a 4-8 without my consent, even though I told them I needed a 12-4. They also chose a day I couldn't even be available. I called them and told them no, that would not work I needed a 12-4.

A salesperson from Vivint came to my door and offered everything we needed in a security system, so we went with them. The sales people were knowledgeable and satisfied all our needs. We have the automatic locks, smoke detector, carbon monoxide sump, doorbell camera, and window sensors in our service package. The quality of the equipment is great and the reps have been awesome. Overall, our experience with Vivint has been very positive. I'd tell people looking for an alarm company to go to Vivint first.

Bill was amazing, friendly, funny and very knowledgeable. He explained everything to us and didn’t leave until we were satisfied. He took his time and made sure the job was done right. I will definitely recommend Vivint to my friends and family. Request Bill as a technician.

I have several cameras, two thermostats, and the ability to look at everything through the app in the package I got from Vivint. The cameras have been nothing but trouble ever since they were installed. Furthermore, they're constantly offline and really slow to load even though I have excellent internet service. By the time you even look at the doorbell, people were already gone. Their team was mostly helpful over the phone but I was not willing to pay somebody to come out because it never worked right. I do not recommend Vivint because the cameras were not working.

Vivint works great for me and my satisfaction with their service has been pretty good so far. I pay less and I get more with their home security system. I got two cameras from them, compared to only one from my previous security service provider. The representatives have wanted to help me to the maximum and the installation was done very quickly. The system has worked well and Vivint is better than most of the other security service providers.

I had another alarm system that was bought out by Vivint. I'm satisfied with the features included in the service package that I have. Given my circumstances, there are a lot of options for me like door closings and automatic locks, but I don’t have the services to be able to support that, so I just use the system for home security and I'm happy. Sometimes, I set the alarm up at night, then I opened the door and left in the morning, and I forgot to turn the alarm off. I had one phone call from them and they were fine once I gave them the password. But I never got a police response.

Vivint is a company make you feel secure. I feel more safe in my house. The worker was so good. Thank you for making me feel safe in my house. You can look inside your house, around your house and you can see who at your door, on your phone. I never had that experience before so I give them all 5.

This program is awesome, best choice I have made so far, however, the only issue that I wish would change is the 30 second record time incidents. I wish I had the option to continuous record. If someone is robbing you but moving very fast. It would only record a total of 30 seconds.

Salesmen was awesome and great but I am still having issues with system since it was installed and reconsidering canceling. Garage door cannot be opened, I can’t control thermostat, I can’t see what’s happening at garage with app, and at times Wifi is completely disconnected from system, making it unusable.

I had been with ADT for over 10 + years. When I purchase a new home. Your sale person explained the service and product so well, I took a chance to switch. I'm VERY HAPPY for the product, equipment, customer service.

Service was quick and thorough. Everything went well, only a minor hang up with getting signed into the phone app. Only have one issue at this point. My doorbell no longer rings inside the house. I have not submitted a request to have that looked at yet. I just found that this morning.

When the Vivint installer was at my house installing my “wireless” products for a 10 day “free trial”, he cut the wires to my active alarm panel, removed it from the wall and proceeded to the basement to cut more wires downstairs. My alarm was immediately disabled and rendered useless. I called the next day to have the Vivint equipment removed because of my horrible experience and, shocker, the installation tech had no idea how to repair my original, perfectly working, alarm system back to normal. He just took the Vivint equipment and left. I called my rep Joe and talked to him and his manager and it’s been over a week with no resolution. I will tell everyone I know to steer clear of Vivint. I’ve called and texted Joe this week, still no answer??? If I could give zero stars, I would.

My service package includes a doorbell, a camera in the doorbell, the door that opens by pressing a button and a sensor upstairs. I love the features but the quality of the equipment is very poor. We’ve had some issues with the motion detector sensor. It was out for a while and Vivint has sent me one, which I would have to install. I have also been very disappointed with the doorbell and this is the third one. It wasn’t working the last two times and they came to change it. I shouldn’t have all those troubles with the camera either.

The Vivint sales representative who came to the door was very experienced. He did a good job at selling me the system and showing me how good it was. And when the system was installed, the young people who came in to do it were quick and efficient. However, they didn't stay long enough to test and refine the thing. The door locks would jamb and bind, for example, and so I had to get my tools out myself and unjamb them and bind them so they’d move freely back and forth.

I like the camera for the front door and also the visibility. But when we moved, we realized we had to pay a $300 transfer fee. So, that floored us back and forth a little. But otherwise, as long as I don't have to use it, that's great. I'm very satisfied with Vivint's service.

When we were looking at houses, some had Vivint on them, so we looked more into it. Their reps have been very professional when we dealt with them. Then their installers came out and put the system in. We've been with them for a month and a half and everything is good so far. We had a little trouble with the Vivint thermometer, but it has gotten better now and they have finally gotten all those bugs worked out. But lately, my app is not working from my camera on my doorbell. Other than that, I'm very happy with Vivint and I would tell a friend of mine that they need to get them.

The security system I like just fine. Love the doorbell camera and it is very easy to use. That said, it came with the Nest thermostat and I am not too fond of it. It is supposed to learn my habits, and so far isn't doing well at that. And the Vivint App is awful. It gives me incorrect info a lot (says that I am away when I am home, for example) and also seems to change the temperature randomly. And so far Vivint customer service has been no help at all when I have called with questions specific to the App. I really think that the reps could use more training.

Very friendly and supportive staff. They explain the entire operation, features and security system in detail. The plan is very economical with no term contract. The security system is itself very easy to use and the Vivint app is very helpful in monitoring the house remotely.

I would recommend your company. The representative and technician were awesome and I could not ask for better work. Good salesman and good work. My neighbor were happy with the friendly atmosphere from your guys. I'm already enjoying the safety in my home.

Install was on time, professional & will recommend friends & family. After not having security service for 8 yrs, I choose this company. I would highly encouraged more people to join. The price was reasonable & fair as well. I will make sure to inform all my associated as well to use this service.

Been thinking about getting security for a couple years now, and with the arrival of our first child pulling the trigger on a security system was a no brainier. Couldn't be happier with our Vivint system to this point. Great features and easy to use.

I generally take great pride in my ability to pick the best product/company/service/etc to meet my needs, as I am more dependent on research rather than sales pressure or commercial lure. This has been a major disappointment and exceptionally frustrating, to put it mildly. It is rare for me to complain, even rarer for me to rebuke- yet I’ve now found myself actively deterring neighbors from taking the same Vivint path. Consider the following:

Our salesperson was courteous and the system was installed immediately by what appeared to be highly qualified personnel. We have had no need to contact support due to any issues with the system after installation (unlike a previous system we had installed). The system works very well and I'm confident support will be available quickly if I have any issues. My only "complaint" is the salesperson is working far later into the evening than is appropriate - or safe. That should stop.

Very efficient and professional employees. I am already enjoying my carefree system and feel very secure. There are some of the features that have not been installed yet, such as keypad for front door and garage because they are on back order.

We asked for front door lock system and garage door opener. That’s what we wanted most out of everything and was told, "No problem. We could have it done." Installation came out and said he couldn’t do the front door lock. Then when came time for the garage he said he couldn’t figure it out and said ours wasn’t compatible.

Installer Chris, last name I can't recall was very professional. After install he provided an extremely detailed review of all the functions of our new Vivint security system!! He installed on a Sunday of which he sacrificed be late for a family affair.

I have been very displeased with your service. From the rude tech (Christopher) to the system not working properly. My sensors have not been communicating with my system since last week and I have yet to get someone out to address this issue. We tried troubleshooting over the phone, but that did not work. Is this how new customers are treated? Had I known that you all would not be able to get techs out timely, I would have stayed with my old system that was working properly and any time I had an issue, I had a tech within 24 hours come out.

Horrible in every way. 200 characters is not near enough to tell you everything wrong. Salesman lied. Tech kept my kids up till midnight. Hold time is 20 minutes everytime I call. You now want to bill me for equipment never installed.

We have Vivint's sensors, thermostat, door locks, doorbell camera, dual camera and outdoor camera. Our system was self-served as we're agents for Primerica. Calling in and talking to someone at VIvint is better now that there's a dedicated personnel for Primerica clients. We had difficulty in identifying a problem as far as the thermostat and we had to have three calls out for that, but it was eventually figured out.

The Vivint people were in the area doing some work and they stopped by, and I hooked up with them. The sales reps were professional and it was really nice dealing with them. I got a new, updated service package because my previous one went kaput. But there are always problems with the new system and I need to call them. It is not as smooth as the old system which worked better. Sometimes, the alarm goes off for no reason, even if the doors are closed. Also, sometimes when I close the door, the system doesn't say that the door is closed.

We've had Vivint's security system for six years now and their services have been good so far. But the sound that the system makes is scary and wakes me up at night, and I don't like it. We've upgraded our service package to a slightly different system with a new color and the installation of the upgraded system went well. I'm sure we would recommend Vivint to others.

Vivint has the latest and greatest things more than another company I know. There's a camera on the doorbell and it'll go to the cellphone and I can see it that way, communication wise. However, I still got an issue with the doorbell camera and it needs to be reset to the main panel. I've tried all the other steps and that's the last one to go on before I call them up for help. Other than that, it has been good and the reps were okay. I have been with Vivint since June and they are a good company. You ought to check them out.

The installers were professional, efficient and helpful in the setup and explanations. They provided recommendations on placement to meet the needs of our family and home. We are looking forward to the services provided and are confident we will be satisfied with all that is offered.

Doorbell does not work. Doorbell panel freezes all the time. Back camera never worked. Waiting on someone to come fix. Was told to get highest internet available and I did but still doesnt work. Camera in front works if you pull it up on phone but doorbell doesn't ring and panel stays frozen and if you reset it immediately freezes again.

Eric was helpful, professional, and polite when activating and explaining the services. The equipment was already here from the previous home owner. I look forward to using the service to keep my home safe in the coming months and years.

Sales guy: pushy, door to door is aggressive, but good at his job. Install guy: terrible, had to install part of the system with my own tools as he watched, components not all functioning properly. Installed locks backwards. We felt less safe than we had before. Phone / chat support tree: designed to trap than help. Would reach some departments that would just keep pushing me on to the next. Overall more headaches than benefits.

I have had the Vivint Smart Home system for only a few weeks, however, I am very disappointed with the motion detection feature of the doorbell camera. When someone steps onto the porch, it detects their presence only occasionally. I was told by the technician the problem was in the firmware and there was no estimated time for a fix to be implemented.

I am very happy with my new Vivint alarm system. I love the door lock option. The installer, Brandon did an exceptional job. He showed up at my home exactly when he said he would and he showed me how to operate the system. Now I feel safe and secure.

The salesperson was a very nice but it was way too late to install the system and he explained that he could not have installed the next day which would have been today to get proper credit. Unless the client really is available for that late of an install I would highly suggest that train yourselves men to not inconvenience a client quite that much. Sunday evenings should be off limits in my opinion. Other than that... I think I will be very happy with my system.

Alarm system was installed and works great. The dog sensor has worked great too. The installer was very knowledgeable and explained the system thoroughly. System is easy to operate and I am able to modify the volume which is great.

Both Jordan ** (sales person) and Matthew - last name cannot remember (installation) were very respectful and courteous of my home and my time. Matthew was not originally the installer assigned to me that morning but the other person's car broke down so he came instead. He called to explain this and he let me know he was running a little late. When he was here with my home full of children and dogs he was never rude to anyone of them. I cannot say enough great things about Jordan and Matthew. They represented your company with "superb excellence".

When my family bought our first house we knew we wanted a security system, but did not think we could afford one. Then we were told about Vivint and we made the choice to try it out. The first day having it we discovered that our babysitter that we trusted completely was neglecting our children while we were away. Without this system I would have never known. The guy who sold us the system has been amazing too. He always responds quickly if we have any issues and sends someone out that day to fix it. I recommend this to everyone! Especially if you have children.

The agent (Mr Afan **), was really great, explain everything and very helpful. Great work! For the system, hardware installation, based on experience - need to improve for safety and lessen the risk of accidental disconnection (e.g. wires connections like spaghetti all over my panel). I request to fix it, and gave me a schedule visit of technician, so we'll see.

I needed an alarm system for my security. My mother then referred me to Vivint. I got the doorbell with the monitor, as well as glass breaks and the alarm. The sales rep was very good, personable, knowledgeable and she cut right to the chase. The installers were bright, too. They cleaned up after to the point I wanted to hang to clean my house. The service is good, and I am very satisfied.

I ordered an alarm system that included a camera for my backyard. One of the main places someone enters into someone's home is through the back door, so why did my camera not work from the time it was installed and the entire time I was on vacation. I was told that it would be fixed the very first time it didn't work, but that never happened. I asked for the garage door opener, but it didn't work either. I'm not going to pay for an alarm system this expensive that doesn't work. Simple and plain as that.

Our service contact Hector was fast and knowledgeable. We got our account set up and installation done all within a few days. Installation completed by Matt. He was super professional, fast and easy to work with. He also took the time to make sure the installation was completed without affecting the look of our newly remodeled home. The equipment is very user friendly and easy to use.

Several months ago, a Vivint sales rep came and it was my birthday at that time. I had a dinner to go to so I told him I was late and I didn’t have time for the sales pitch right then. Instead of considering that, all he wanted to do was make a sale. He was very pushy. So, I signed a contract to get the service to get him out of my house. And right after he left, I called and canceled. But the second time a Vivint sales rep knocked on my door, I've had very good interactions with him. He was very personable. He asked if I had the time then, I said yes, and we were good. Then the installer was wonderful. She not only installed the system but she made sure everything works. She also made sure that I didn’t have any questions.

I've been with Vivint for a while now and I'm pleased with them. I got everything I need in my service package and overall, their team has been good.

It was a great experience. We loved Nicolette - she was fast and excellent and thoroughly explained everything in great detail. Thank you so much for the incredible service we received. We look forward to a long relationship with Vivint.

A Vivint representative came to our door and was able to upgrade our home security system to be exactly what we wanted at the same cost we were already paying another security company. The representative listened to my concerns and was able to address them and make me feel confident with my purchase. We have had it for about a month now, and it has been exactly what we hoped for - now I can rest easy knowing our home is secure!

We are experiencing problems with the door camera. Doorbell cameras does not connect with panel. It's always takes a long time to reconnect and in my phone it appears to be offline. Also it has a big delay, it just stops working. Not really satisfied. I'm paying for a equipment that does not work.

I'm sad to say, that this system and customer service has been less than satisfying. First, the salesperson, Keb, hasn't changed my name from Vick to Vic, which he said he would do immediately. Still waiting. Additionally, I called to query him on some questions that my wife and I had, left voice messages and still haven't received a return call. As for the system, the doorbell camera worked for a week then it lost power. It was said that my doorbell transformer was bad. Our house is only 1 1/2 years old, really? They put a dedicated line for the camera to work, now we have a line at our front door. I know we agreed, however, we felt backed into the corner.

Would like to see a program that would allow you to see all your cameras at one time on your devices instead of looking at one at a time! Otherwise, the system is great and we enjoy the feeling of being safe in your home.

Best installer we have ever had. Cole was courteous, efficient, respectful and knew exactly what he was doing. Very impressive. He got the job done. Explained everything and was very personable. If every worker we have in our house was as good as him, we’d be very happy. Very good.

They were very professional and knowledgeable the entire time. They both answered any questions we had and performed their duties in a clean and timely fashion. They did a truly great job and I would and have recommended them to family and friends.

I had the basic Vivint home security system for years at my old home (single story, 2100 sqft). 1 indoor camera and alarm system. I was a first time homeowner and first time dealing with an alarm company. The panel would go "offline" quite a bit but over a few years, the home alarm went off maybe 3 times and the company was responsive. Customer service was not knowledgeable on how to fix the "offline" issue. They blamed the internet service but the internet was at full capacity.

The Vivint rep came to my door and explained that their system was easy to use, and we switched from ADT. It's a better system and we use it at night now, which we weren’t doing before. The installers were fast and efficient. Though I would not mind to have a camera on my doorbell, we're satisfied.

There was damage to my wall during installation. I was told by the second tech they arm out (because the first tech could not install it) that he would note the damages that the first tech cause and someone would get back to me and it's been a few months. I figured I would've heard something by now. Also since the installation we just notice the back doors doorbell doesn't work and I looked in the box for the doorbell and they twisted wires together during installation. Dont know what they did but the back doorbell doesn't work now.

I love my security system. It works great and I feel so secure. The support I received getting to know the system was great. The app for my phone is easy to use. The wall unit is also very easy to use and I am truly pleased with the system.

Vivint told me they had some good features and I figured I would try them out. The installation team was good, fast and experienced. I got cameras and motion sensors with my service package. But there have been ups and downs. The services were connected and disconnected, offline and online. But other than that, everything has been good. It's a good system and the representatives were all helpful. They were always answering my questions. They couldn't resolve all the problems but they were good.

A door-to-door Vivint salesman sounded good and got me to agree. He was knowledgeable and very pushy, but I was upset that the installation guy came immediately after the salesman left and was at my house until 12 midnight installing the system. One of the stipulations on the sale was that we had to be acceptable and giving to the installation. I didn’t realize it was gonna happen that night until after I signed the paperwork. Other than that, the installation was okay.

I customized my Vivint package and the service has been good so far. The one guy that showed up was fantastic. He did all the windows and doors on the first floor, the motion sensors and the outdoor cameras. He cleaned up after himself and made sure everything was programmed and adjusted right before he left.

To make it quick after he gave his sales pitch which was unnecessary the alarm sells itself we specifically asked him to give us overnight To think about it. And I know that when you got a fish dangling on the hook you don’t let it fester overnight but he did not respect our wishes. I went into a panic mode and get extremely frustrated and even then they didn’t back off. Please understand they were being Disrespect other than being at our house at 10:30 at night they weren’t rude very polite just extremely pushy. You’re selling alarms not I can’t even think of anything that requires that much effort. I’m 85 years old. I was unable to eat dinner. Other than that I love my unit. It is really easy to operate.

Was so happy to get what I needed without asking. Able to see what is and has happened around the house. Was not able to do this with the old ADT system. The system looks great and now I can see everything in color and in real time. The boys put the system through a test by opening a bedroom window and set off a message to let us know.

We were undecided about which company to select for a Home Security System. We chose Vivint because it met our needs with straightforward and effective solutions. And, all of our neighbors who have subsequently installed the system are pleased as well. Our salesperson, Jon **, has been outstanding from installation and troubleshooting. We had some minor issues with connectivity, which Jon personally addressed and followed through diligently with his tech team to assure that our system had been optimized. I can't say enough about the level of responsiveness and support that we've experienced with this company and hope that going forward they maintain their excellent focus on customer service. The system has been up and running now for over a month and we are extremely pleased with the features and ease of use.

Travis, the rep who sold the system to me, was very patient with me and didn't go into a hard sell mode. He explained everything from the needed hardware to protect our home through the payment process. And the technician that installed the system was very thorough. He walked my wife and I through how to use the system.

Salesman rang our doorbell, talked a bit highlighting some things I have been wanting for a while. Took over our current security system products and added some smart home products. We've already been enjoying the upgrades. Good service, fair prices. Can't help but think the system has upgraded not only our security but our home in general as well.

Installation went most very good. Very nice, courteous installer who was willing and patient in helping two "smartphone challenged" people get things set up on their phone. Did have one issue with wires being cut in the wall but Vivint already reached out to pay for repair. My one negative issue is that the cameras are not keeping history and it cannot be corrected until I am back up at my vacation home the end of Aug. My main reason for the installation was not needing an alarm system but being able to see who may be using my house or hot tub without my knowledge.

Vivint came to me. I didn't go to Vivint. A sales representative came to my door about 7pm couple weeks ago. Made his pitch and his main sales point was the Nest thermostats. 45 minutes later I agreed to full package of Nest, ring doorbell video, security cameras, etc. Then he says he has techs coming over to get it installed tonight. Being it's after 8pm at that point. 11:30pm I told them they needed to come back and finish due to I get up at 4 am for work. They said, "No problem. We will be here tomorrow Friday evening." Tech left and then I saw the mass amounts of insulation in my closet, wake up next morning, let my dogs out, let 'em in and realized the techs left a huge box of wire outside and my dogs destroyed it, my yard a complete mess.

Installer ** Dallas ** was quick and very professional. He was very experienced and was able to install the main unit where the first installer said it was impossible. The job was very clean and he didn't leave a mess.

When I bought my house, there was a concierge service and Vivint was recommended through them. The system is easy to operate from my cellphone. I have the occasional accidental alarm where they talk to me remotely and they respond instantly.

We have had nothing but a great experience with Vivint. I feel safe and secure and my kids love checking out the video to see whose at the door. Any questions we initially had about the system were answered quickly and respectfully.

I got a basic security system from Vivint and their equipment was up-to-date and reliable. However, I got annoyed with their sales department when I initially called them. I was just gathering information at that point and I didn’t even know anything about the equipment including how many cameras I might want but they immediately inundated with calls and emails to schedule an installation. Then when I had a problem and I tried to call and email them, they didn't return my emails. I called them one time and I was put on hold for 27 minutes so I hung up. Other than that, their installation guy was excellent and he answered my questions in a logical manner. He was very knowledgeable about the system, the installation and what he was doing. And so far, I’ve been very pleased with my services with Vivint.

My husband and I had been thinking about a security system for a while and Vivint's system seemed like a good deal. The sales representative that we spoke with was great. He explained everything and he was patient. We had questions to ask and he seemed to be knowledgeable about the equipment. Likewise, the installer was good and very knowledgeable about the product. The little monitor that goes up on the wall and the little box were included in the package that we purchased. They threw in a monitor for the front door and we also have a monitor on our sliding glass door in the back and on the door going out to the garage. The basic package is the cheapest one, but it gets pretty expensive when you start adding all the different features.

The only problem I had is that they came at 11:30 at night. They got delayed. I understand that but they didn’t leave until 1:30 am. Otherwise, they did good work. Installers were very courteous. They were working very hard.

Our installer “Tae” was polite & professional. Did the job quick and clean, and trained us well on our new system! He should be involved in training others for Vivint. Awesome job. As a Primerica rep, experiencing this process personally was important to me so I can relate it to my clients and Vivint referrals.