Vivint Reviews

The servicemen was very good manner and help explain a lot on how to work the system. But I have an issues about my home service and that, my service at home camera barely works and I’m very disappointed ☹️.

The Vivint reps were here and installed the security system. It went in fast and easy. The system does what it's expected to do and it's also very easy to maintain. It takes care of itself and I don't have to do a whole lot. The alarm works every time I turn it on and off and I haven't had any problems with it. Also, if I needed anything, I called and the reps took care of it. I've had two malfunctions and both times, they called and the police came. Once, we weren't here but my son had a key to the house. He came over and turned the alarm off. One of the sensors broke loose and fell off the door. Vivint sent us the part that was bad which was 9 or 10 bucks and it wasn't very expensive. I put it up and it worked fine ever since. It's been a very low maintenance service and our experience with Vivint has been excellent.

My brother had the Vivint security system at his house. I had another security company and got rid of them before I went with Vivint as well. The service package that I purchased includes cameras, sensors for the windows and doors, and the alarm system. But my doorbell camera went out again and they charge me if somebody comes out to fix the equipment that belongs to the distributor. They also charge me to get somebody to come out and troubleshoot it, even if it is not fixed, and I don’t like that especially if I gotta pay monthly for someone to do nothing. Although the reps have been helpful, they couldn’t go against their company's policy. The installers that came out to my home fixed the problem and installed an extra router or modem, but it still went out again and it’s out now. As there are so many competitive alarm systems now, I’m thinking of getting rid of Vivint and getting another security company.

I’ve had Vivint for seven years. When we moved, we also got Vivint. We like the service and we’re used to the programming, the little board. We like it. We got the new panel that has the doorbell and the camera on it, and the motion sensor inside. We have a thermostat, which we took that off but there wasn’t anything wrong with it. And then we like the doorbell thing. That’s very nice ‘cause my daughters, if they’re home by themselves, they can see who’s at the door before going to the door.

Great service! Alejandro ** the Technician was extremely knowledgeable and very helpful! I have never had a security service before and I was a little hesitant about this service. Alarm system is very user-friendly. I would recommend Vivint to others.

Had technician install system and all but one door sensor, the front door in particular. The installation for most part was very well done. Spoke with technician once since initial visit, and texed once. Still need final install, and Wi-Fi connection. The technician was courteous and completed the work expeditiously. An explanation of the system overview was given, unfortunately at the same time period my attention was divided between the technician and a contractor who was also completing work at my house.

Took almost 1 month to finally get the sale rep to get the system ordered. Not very happy. I took off work to be there to find out the system was never ordered. The cameras don't always record. When you play back you will have empty spots.

We've had Vivint for about three years now and it's been okay for the most part. We had some technical issues with the panel and getting people to help me arm it. Vivint told me that the technician couldn’t get out till x-amount of time, but the technician told me that he could’ve been out a lot sooner. We’ve had a few issues that took a little bit of time to get resolved, but we finally did get them resolved. I feel better having Vivint.

My significant other's friend on social media recommended Vivint, so that’s the security company that I ended up going with. I have the panel, window break sensors in all of my windows, door sensors in all of my doors, glass break sensors in all the rooms, four exterior cameras, and two interior cameras in the service package that I purchased. I’ve been using their service for a few months and so far I’m very satisfied. Everything went well and smoothly in my interactions with the sales reps. The installation was super good as well. The people who installed my equipment were super quick and easy. I would recommend Vivint to anybody else who would ask me and I don’t plan on switching or changing my security company at any time soon.

When Vivint was coming around the neighborhood, I spoke with Chad, their salesman. He was very good and he talked me into leaving what I had before. I had issues with the other company that I had and Vivint sounded so much better. So I signed up to Vivint. I wanna feel protected so my package includes the break-in-glass detection for the windows, all the doors, smoke alarm, a keyless entry, and a camera that can monitor my front porch. Now that it's getting kinda cold and I would be using the heaters, I was also thinking one getting carbon monoxide detectors.

Trent ** was a great installer. He worked quickly, addressed any questions we had and was professional. He also gave us his number if we had further questions. We are very happy with the service so far. We love the new app! Much faster than our previous provider.

The Vivint team came to our door, selling their security system. They were pretty good and and they sold it to us. We had another home security company before, but there’s a lot more to our Vivint system than what we had with our old system. We've pretty well got everything in the service package that we purchased, but we’re figuring out how to work it. So far, the customer service provided by the Vivint team has been very good. We've had some problems with it, but they sure helped us out and fixed these. The girl who came was excellent when we got our problem fixed this morning.

Vivint had the best options and technology for the price. The features of the system I got from them are all online and so far, everything's great. The system works as advertised and it's doing what it's supposed to be doing. When the alarm went off, everything was perfect. Also, Vivint's reps were very professional and very knowledgeable. I would recommend them.

We have an app on our phone and we have the system at home so anytime there’s an alert, we get it on our phones. We've had a few alerts but everything has been handled smoothly. We were out of town when we had an alarm go off in our home once and Vivint handled it. They sent the police and communicated with them well. The mobile features are also easy to use. We've had Vivint for about six years and our experience has been very good. I would recommend them.

I called Vivint about setting up system. Frank told me $53 charge but would be reimbursed. He charged my credit card & set up between 12:00-4:00 PM Nov 2 installer to come for quote. I had to take off work 4 hours. received 4 voicemails reminding me of installation date. Installer never arrived. I called Vivint. They couldn't care less. No supervisors available to talk to - only salespeople. I waited a total of 56 minutes to get someone to talk to. And, when I finally reached someone, she said it'll take 5-7 days to credit my card. TERRIBLE CUSTOMER SERVICE. There are plenty of companies out there -many rated higher.

I've been with Vivint for about 10 years. I haven't had any problems with them before, but I've recently been having a lot of issues. About two years ago we've had Vivint guys out a couple of times. They’ve added something that looked like a little connector to the wall to help with transmitting everything, but it's not working. It's constantly down. We have trouble locking and unlocking doors and setting the alarm. Using the app is a hit and miss. It always sensed that the system is unlocked when it is not.

This will mean several days compromised security for my home.

Vivint was the most cost-efficient versus the other companies, and I like everything on it. I have the doorbell camera. It works fine. I also have the thermostat, the motion detector, and all the normal other stuff. One time, I had to call about my thermostat because it turned into wintertime and it wasn’t taking on. But that was because they had it set to a furnace and I have a heat pump. So, Vivint had to come and change the setting on it. I also had them come out because the doorbell camera was wired wrong. The technician had to rewire it to make it function properly. Vivint has pretty quick response time and I feel pretty confident with them.

We started with a different company then Vivint took over. They came and put in new hardware. The team that did it was very nice, efficient, and didn’t make a mess. Whenever we've had an alarm go off, they’ve been extremely fast, prompt, and understanding when it was a child that set it off. Every time I’ve had to deal with their customer service or any representative, it has been a very good experience. They’re a very reasonably-priced and high-quality company that provides great service. I'm extremely satisfied with them.

I chose Vivint for the price and the other security features, like the cameras. When I told them the layout of where I was trying to get the system installed, they pretty much gave me a couple of suggestions on what to do or what package to go with. Then I chose according to that. I have had alarm people in the past that lead you wrong though. They'd tell you one thing then it's totally different after you've signed the contract. But Vivint was pretty much upfront with everything. They're honest people. The installation team also came out on time. They did what they said they were gonna do, explained everything in detail and answered any questions that I had.

When we needed to put in a security system, I saw the cameras in a Best Buy store and I started asking questions. The young man who installed the system was diligent. We have got five cameras in my system. However, they go offline so often. If they're offline, those cameras are obsolete. Somebody came and they got it back online. However, the next day, a couple of the cameras are right offline again. In addition to the cameras, we've had issues with the panel six times at least. Overall, we are not satisfied with Vivint because we don't have continuous camera coverage.

Someone broke into our garage and we wanted to have a little bit of security around the house because sometimes I work nights and my wife is here by herself. So, we decided to go with a security system and it happened to be Vivint. I thought they were a good company but I regret going with them now. They are the biggest piece of crap I ever worked with. Every time we'd call them, it would cost 50 bucks per service call. Also, the cameras and stuff would work while their technician was here but once he left, a couple of hours later, it would quit working and would never work again until I call them out again. So we got nothing of what we expected from Vivint. But if you opened up the door, the alarm would go off when I had it set. And Vivint's reps on the phone were all right. But when we sold the house and we had to get out of the contract, Vivint charged us $1,055. If we knew anybody who'd buy alarms, we'd tell them not to go with Vivint.

Very easy to understand and Kyle was very nice and walk thru everything greatly. I will pass on this company to everyone I know. I am very happy with the camera system and I love the app on my phone. Very easy to use.

My technician was very knowledgeable, very patient and very nice and he made me feel very at ease about getting my very first alarm system. Because of my technician I would most definitely recommend this company to all of my friends and family.

I am so happy with my security system. I am free of any fear of living on my own and leaving my home to come back feeling secure that It will be a safe home. I wear my necklace at all times giving me a sense of comfort, if I fall, someone will be there to help.

Not what I expected, screen too small, motion detector lags when start to record. I called about night vision camera adjustment. Customer service told me I had to climb up and adjust... No sir. I'm disabled. One panel downstairs, does no good if I'm upstairs where I'm at most of the time.

Works great! The company is awesome, very helpful. Easy to install. They show you how to work it and set it up to your needs. I’m so excited and relieved to have my system. I definitely would advise anyone to get it.

I found the salesman to be a bit pushy but when I complained I got a positive reply. I thought the installer was professional, informative and friendly. The system is easy to operate. So far I am happy I made the switch.

Install, our installer was great. He arrived on time and went through all the services we were getting, he remained professional and was very knowledgeable. He offered other services as well, he even stayed while we went to the store. He installed our services at a very good location so that we wouldn’t have to see the cord from the panel.

My place got ripped off. I walked into BestBuy and I told Vivint that I needed a security system. Their rep showed me one and that was what I got. I wish I had more cameras and I only have Wi-Fi where I’m at, so it’s hard for me to use everything potentially given to me off of the system. But its features are good and the installation went well.

I have a basic service package with a camera from Vivint. The installation went quickly and their techs made sure we understand how the system works. I like the fact that even when I'm away, I can speak through it. Even though no one is at home, people would have an impression that we are there. I've recommended this company to a few people.

We purchased a house with the Vivint system already installed. We wanted to ensure that our house is alarmed when we were not at home and to make sure that things stayed secure and working through Vivint was the best path as they have since operated the device and they were already familiar with this address. We've been with Vivint since 2017 and they've been great. Every time I've had an issue, I called them up and the answer had been good. The sales guy that we had was super nice and the technician that originally came in to install was professional and did a great job too. He was punctual, got right to work and it didn't take him long to set up the system. He walked me through a little bit and did everything else he was trained to do. It was easy and I appreciated it.

Dealing with Vivint has been the worst experience EVER!! It took over 3 weeks and communicating over 9 times, to representatives that had no clue what was going on. We’ve been with Vivint for approximately 12 years. The last 2years I’ve been VERY DISAPPOINTED.

Both techs that I had do my installation did an amazing job. They were very knowledgeable and courteous. I would recommend them to anyone. We’re also very happy with our salesmen and the entire Vivint team. Very happy customer here.

Couldn’t get appt time correct two days in a row. Christian who helped me over phone was great. He explained things well. Phone support needs work. Too long to resolve basic issues such as appointment times. I was told two accounts won’t be an issue and it is a terrible issue. Must use different emails. We are still working to resolve this.

Vivint's customer service reps were very effective and friendly. I was happy with them. Also, the guys who came out to put the system in were fast, courteous, and professional. I wanted a kind of a relatively bare-bones package and I got four cameras, a control console, a memory device for recording camera video, additional Wi-Fi router, a few switches, windows and doors, an automatic door lock which I don't use at this point, and a door bell camera. I got those features to control petty theft around the neighborhood. We suspect we had a package stolen. I also got them to keep nuances away and for general security purposes, so when we go and travel, we're not worried about the house.

We have the basic package, and I like the keyboard and how it is all integrated with the cameras. The installation guy that went down there the first day wasn’t able to finish. So, it took a month for them to reschedule and get somebody else out there, but, besides that, everything was good. I had another security company, but Vivint is a little bit better because I could see around my house using the cameras. The alarm works and it's good having the system. My friends were interested in the cameras and they asked me about it. I said that the cameras work really good, and they're really clear to see.

When I moved in, Vivint was the security company that the person there had, so that’s what I did too. There's a camera outside, a doorbell camera, three cameras around the house, and one camera inside included in the service package that I purchased. So far, I like the service and the cost that I'm paying is okay, but the equipment is a bit more expensive than normal. Other than that, the company representatives have been pretty nice and very helpful. The installers were inside and outside setting everything up when they came out to my home and I had good interactions with them.

Gilberto was extremely helpful to use in setting things up. He went through things in detail and even set up the nest. He came back to deliver the fire alarm because he didn't have one on the day of delivery.

I am very disappointed at the present with the company. The whole purpose was to have total access to my home at sny time. When I am driving, I cannot lock and unlock my door from my phone. The cost for services is a little too much, but they only give you three days to change your mind without breaching the contract. The intercom on the screen is not loud enough. I have called other security systems, and their prices were much cheaper than this company. Again, I am not impressed with the company.

I highly recommend Vivint for all of your security needs. The installation was smooth and quick and the technician did a great job explaining all of the features and making recommendations to make sure my family is safe. I love the doorbell camera option as well as the indoor camera because I have caregivers that take care of my children, and I am able to make sure they are treated properly.

I had a great experience with Vivint and there was nothing that made me feel compelled to wanna switch to a different security system. I like the service that they offered and the price point when I started it. I started with a standard package but ended up customizing it. I put monitors on all of my windows and doors including the garage. I also added an additional keypad to the bedroom since it was at the back of the house.

I was checking out several security companies to see which would be the best one not just for value. I was looking for specific types of equipment that they would use, their customer service and how they monitor. Through the things I read, studied and researched, Vivint looked like a top-notch place to go with. There were several issues when I moved last year and getting the equipment reinstalled. There was also some miscommunication on that a few times and getting it up to speed. I wasn’t able to ever get to the person I needed to talk to and I got passed off to people who didn’t know what to do, so I was always calling back several times, trying to communicate and it was very frustrating.

A basic Vivint was already installed in the house I bought, and it has been fine. We have also had a couple of alarms that went off or I have got a phone call where it was just kids running in and out. Vivint has been reliable.

Everything was great. Very professional and my technician was amazing! He was early to the appointment which made me happy. Was respectful to my time and to my family. He made us feel safe and secure. I will recommend Vivint to family and friends because he was so great!

Jake did a great job. He was very friendly and explained everything thoroughly. Thank you for coming out on a Sunday and helping us out with this. I look forward to working with this company and seeing what's to come.

I got my system Installed today by Alex **, he was wonderful, made sure that everything was perfectly well installed. I am impressed with his attention to details. He was very patient explaining how everything works, teaching us how to get the most about the service and the equipment. I am glad that he was recommend! I’ll make sure to recommend him as well! What a great experience, we are very pleased!

We had our new security system installed in our house and property yesterday. The sales department helped us with setting up a complete system to completely secure our house. The installer was VERY professional and had great suggestions on the best angles for the cameras. He was very polite and cleaned up everything he worked on.

Our representative was kind, friendly and extremely helpful. Very personable and was prompt! Best I’ve ever had! He was fantastic! Sometimes these things can be such a hassle. He made is simple and easy! And didn’t mind my excited pets!!

Service rep was very friendly and informative. He made all the necessary recommendations to accommodate the best placement of cameras. He did an amazing job hiding all wires. I would highly recommend him to all. In addition to the installation, he took a great deal of time reviewing the system and answering all of our questions about the unit.

Do not trust this company, I gave them my credit card number to get their service on Oct 15, and they should charge me $41 a month and then they charge my card for the amount of $757.97 without knowing what this charge for or without my authorization. I report them to my credit card company to dispute the charge and it might take over 15 days to get my money back.

Love our new system were able to monitor everything even when we are at work or home. The only thing is we wish their custom rules were able to be done specific days like M-F to arm and disarm. Just to keep us inside that on the weekend it doesn't set to away mode and we trigger out alarm.

Vivint's reps have always been very responsive and fairly quick. But I had some problems with my alarms which didn't always go through because I didn't always get a return call. Right now, I have a battery out of whack that sets my glass break battery as well and nobody could tell me how to replace that or fix it. The reps I talked to said that they didn't know how to fix that because they use my existing equipment. But that was what they said was best to do. So, I don't know what to do now. Other than that, the rest of the hardware has been doing pretty good. We just replaced a couple of sensors on the doors.

We moved into the house we bought years ago and it had equipment from a security company that Vivint had bought. We kept the same service and they've been great ever since we moved in. It has been a great experience the few times we've called or had the alarm go off by accident. Recently, Vivint came in and put a new touchscreen panel in because the one we had was really outdated. I've been very satisfied with their services. Their price has been reasonable too. With them, we feel very safe.

We took over a contract from somebody in the neighborhood we used to live in. We have had Vivint for a couple of years now. The package we originally chose had the sky panel and a thermostat. We have upgraded it pretty much since we have got them. We have got three door locks now, a camera, two thermostats, and all my windows and doors are armed. The service is fine. I hsve got a garage door sensor that burns to about a battery a week. My camera keeps going offline, and Vivint is going to try to help us work it out. They'll send me a new part and hopefully it helps. If it does not, I will give them a callback. Every time we have contacted customer service, they have usually been pretty helpful. The installation personnel took a long time to get everything set up because we had a lot of stuff to get done, but he was fine. I would like to upgrade our Vivint a little bit more equipment down the road.

I have been with Vivint for five years and so far, I'm happy with the service that we've gotten from them. If we have a failed sensor, they send out a replacement quickly. They're very fast to respond. Recently, I added a water sensor in the basement and had to replace another sensor that had failed. They sent me an updated version of it. Also, the customer service team is professional. Although some of the service guys I dealt with aren't that great to deal with, everyone that we've dealt with Vivint has been good. There are other systems out there, like SimpliSafe that I had looked at, and it fits my needs the same way the Vivint system does. Realizing everybody else may have different needs, however, it is Vivint's customer service that goes a long way. They treat their customers right. I would certainly recommend them.

Thank you for getting us all set up. Very professional! The technician was on time and explained everything to us. I would recommend Vivint to my friends and family. Thank you again for getting us all set up with the cameras, etc.

The technician was very helpful and patient during the installation process. He explained which equipment was being installed. Also, he walked me through the functions of the alarm system. He made sure I felt comfortable working the alarm system before he left.

We were very clear with our salesman that we would be paying $39.99/month + tax with no other charges including equipment rental fees. Our bill comes in with a $17 equipment rental charge. Your customer service said, "You can't do this," and when we contacted our sales reps he lied to us saying he meant our potential reduction in property insurance rates would offset this fee. That is not the case. We were very clear that we would not be signing up with Vivint if there was a rental fee. The insurance reduction was brought up when I asked about getting a certificate for them. He has no way to know if or how much my insurance company would reduce my rates for having a security system. I expect the rate we agreed to to be honored or I want the system removed.

I just had my system installed a day ago. And it is already not working. When I call customer service they said that they will not be able to send anyone until Tuesday. So out of the 14 day trial I will be without able to use it for 5 days. I will be canceling my service with you.

I love this system. Fast friendly service, love the doorbell camera. I can see who is at the door and talk to them from anywhere. I can check and see if anyone has been around the outside of the house. You can view video clips check events. Motion sensors are great, I can tell what time movement had taken place. I am enjoying this security system.

The sales rep of Vivint came out to the house and sent out the service guy. They did exactly what they said they were gonna do. They showed us how to use it, left us a card and showed us how to contact them if something went wrong. The only problem I have was that it goes offline a lot. But they usually let me know. They email or text me right away and usually fix it. They usually reboot it at their end. I’m very satisfied because no one has broken into my house and it works. We have a standard security alarm with Vivint. If I press the button, I could talk to them through the box. It also records on my phone what it’s doing. If I’m not home, it will tell me on my phone if it goes off, what it’s doing or if the power goes out. They’re just as good as ADT or anybody else, and they’re a little less expensive.

We had Vivint at our previous residence and we also have it now on our second home. However, I didn’t carry over the service to our second home because I misunderstood the contract. I thought that we just had to finish paying the other one out before we could do anything else. But when we had a Vivint rep come in our new home, he got me straightened out. He was very positive, informative, and he helped me understand that I could just switch over. He was also helpful with the equipment that I could have. He was very knowledgeable.

I had been thinking of getting a home security system for a while and Vivint had a good deal. We went ahead and got a system from them. The features in our system are great. I really like being able to control the thermostat remotely and double checking that the doors were locked. We're trying to cancel and that's been proven to be difficult. We feel like we've been following the steps but then haven't heard anything back. So that's a little annoying. Other than that, Vivint's representatives have been great. They help us figure any of our problems out.

Great installation. Installer was excellent, left no mess and walked me through everything. We are excited to use all the features on this product. We look forward to the ease of use and accessible of all the installed equipment. This will give us a real sense of security. We had ADT for almost twenty years and made this change to make our lives easier. Thanks.

Installer was great, 12/10 would recommend. Professional and nice. Give him a bonus. Knowledgeable and willing to take time for questions. Explained all aspects clearly and concisely, good work!!! Arrived in timely manner and work was completed quickly. Insured all equipment was properly working before leaving.

I am a consumer. I am not associated with the government. I was very impressed with the service I received from my installation rep today. Very respectful and professional. He made me feel very comfortable during the installation process.

Great customer service. William was very friendly and explained everything to us. We have only had the system for a few hours. I hope the camera resolution get better with time. I just your information to my friend. I will keep you updated on how I like it.

I am so happy with my decision to purchase a Vivint Smart Home System, mainly for the security of my elderly mother. We both feel confident our home is protected. Being able to monitor our home while I'm away is priceless!

When Vivint canvassed the neighborhood, a friend of mine signed up with them. I called and requested the service over the phone and they were able to thoroughly assist me, and the installation was a great experience. The only thing I have a problem with is they call every month for them to reset everything. I’m going on a year and this would be the sixth time having to call them to get the system serviced. It’s not acting right. One time they sent me a router to go with it and they said that that would stop all the problems. Right now, I need to set up and give them a call for them to walk me through resetting it because my monitor is frozen. It’s working on my phone but on my actual monitor in my house, the system's screen is frozen. Two months ago, I was on the phone and they walked me through resetting up everything, and I’m back to it again. It’s becoming more frequent.

The installer was great, knowledgeable about the installation and operation of the system. No mess which was great too. I've only had it a few days but the learning curve is easy. Cameras look good, doorbell cam as well. Thinking about adding more to it like temp control, lights and another camera or two.

The reps of Vivint were friendly and explained everything to us and all of our choices as to what we could get. The installation team did really well too. Installation went quick and it was all put in just like it was supposed to be. We had some issues along the way but then somebody would come and then, we would get it fixed again and back on track. We’ve been with Vivint for quite a while now and we feel more secure since having it.

My installer was amazing and K had a really great experience. They walked me through everything, set it up pretty quickly, and answered all of my questions satisfactorily. At one point before the Appt. I was going to cancel but speaking with the customer service made me rethink my plans and I found that Vivint would be a good fit for my lifestyle.

Jermaine and Tim were excellent installers. They were prompt and very knowledgeable about the equipment. The product exceeds my expectations. My family is safer with this system. My 80 year old mother has emergency assistance at her fingertips. This system gives you peace of mind which is priceless!

Zack ** was extremely professional and informed and knowledgeable, friendly, clean. Answered all my questions, made sure we were comfortable with system. My non-tech husband was able to use the system easily and that says a lot. We have had another system for over 25 years, glad we made the switch. Thank you.

The technician was kind of sketchy. He showed up in his personal vehicle and was dressed in jeans and a T shirt. Once installed we loved the service. However we had trouble getting them to pay out our old providers. The salesperson and the technician stated that due to some promotion we would receive two Google Minis in the mail. We never received those and when we called to inquire about them we were put on hold and later transferred to a number of other representatives who also placed us on hold. We eventually got tired of the games and ended the call.

There was a team of Vivint technicians going around the neighborhood, offering their services and installing equipment. The equipment was free if you purchased their service plan. With how the neighborhood was changing, we decided to purchase the basic service package with a panel and with window and door sensors. The installation was quick, prompt and easy with little to no mess to clean up afterwards. Their customer service is very good and so is their service whenever there's a problem. All the representatives have been very friendly, helpful and at times, even going step by step to do whatever I needed to do with my panel. I've been very satisfied with Vivint. They've responded quickly to any problems I've had.

Vivint is a reliable company with good equipment. The installation was done well and efficiently. We had issues out of the gate with a couple pieces of hardware, but Vivint came out and took care of them. I like the user-friendly control panel and the automatic garage door opener from our phone, which is a pretty good feature.

The people whom we bought our house from had a Vivint home security system and we kept it because we had little children and they had it all set up in their rooms in the house. We have the stuff on the windows, in the kids’ room, and all the doors including the garage and outside doors. We also have the window shatter thing. It all works good and the service is perfect. There's also been a couple of times that Vivint had to send us some new signs free of charge. Overall, Vivint is great.

He was very knowledgeable about the system he Install, he went step by step in teaching you how the alarm work. Although I didn't get the removable screen as promise, or have the Carbon Monoxide detector installed, all in all a good day.

We love our security system. It went in well and the installer was great! We feel much more comfortable and we worry less when we are away from the home. It has only been installed for a little while but so far so good.

Tech Jack installed my system Friday night and promised to come back the next day to finish up what he had left. He never replied back to my text or call to schedule his visit. Left wires unstable, panel loose on wall and front door not properly screwed for the automatic lock to secure.

We had a great experience from start to finish with Vivint. The install was quick and easy and our tech was professional and tidy. We feel so much better living in our apartment complex knowing our home is secured. We have referred Vivint to our friends and family.

Jacob was very informative and did a great job. I would recommend Vivint to all my friends and family. I have gotten use to my system and really feel comfortable with it. I feel that I am truly safe. Now my daughters can check on me each day and chat via my cameras.

My sister recommended Vivint as she was able to easily use the system. I have the doorbell camera, two other security cameras, and the app that gives the other functions. When the system was installed, the person who was sent out was knowledgeable and friendly. Everything was also cleaned up that you couldn't tell he was there. Dealing with their customer service reps has always been great too. Everybody is friendly and knows about the new updates. The technical support also answers the phone pretty quickly and they walk me through. Overall, Vivint is perfect. The camera’s clarity is perfect, the app is easy to use, and the system makes me feel really safe.

A Vivint sales rep knocked on my door, and he said they were in the area and looking for new clientele. I told him that I just lost my job and I needed to think long and hard. Also, I have a friend who has the service and I would like to reach out to him for a second opinion before I make a commitment. I told him that if he was interested in my business, he could make plans to come back to my house when it was convenient for me later that day, after I talk to my friend. If not, then he can just be on his way and have a great day. So, he came back. I decided that this was a service that I wanted to go with. He asked me about what my needs were and he was very thorough. So, it was a very positive interaction.

The rep was very professional!! He explained the installation and operation of the system in great detail. I'm so glad he was very knowledgeable because he made me very confident that I was able to operate the system on my own. He even cleaned up afterwards.

Had a great experience thus far with Vivint. The installer was polite, thorough, helpful and kind. We were able to walk through and find out what was necessary and also what was not for our specific home needs. Thank you again!

I needed home security and was fed up with Comcast Home Security with high monthly fees, unreliability, and antiquated equipment. I observed may Sister-In-Law's Vivint system and made the call. System installed the same day, neatly, user-friendly and with training by the knowledgeable technician. I am quite pleased with my system and without fearing a giant price hike for the service. I have told a couple friends about my Vivint System already.

Loved the tech; not impressed with the technician. I think the tech works great to secure our home. But the guy who installed it didn’t seem like an expert on the tech, and he made several mistakes throughout the installation, and he was a little disrespectful at times—scoffing at our questions, etc.

Great service and professional installation. Very knowledgeable service rep paying attention to detail satisfying the requirements. Contact information was left as well to confirm any questions later on. The estimate was exactly what we discussed on the phone prior to them showing up. They kept their appointment time as promised.

I saw some Vivint signs and I knew a man who worked for them in Seminole so I called them when we needed a system. I told them what we wanted and everything was good with the representative I spoke to. The process was very easy and they came then set up and installed the system. Now, we pay a monthly amount and the system is of great quality. We set the alarm when we leave and we turn it off when we get back in. We haven’t had any attempted break-ins but we failed to turn the alarm off once or twice when we opened the door, so they were calling right away to see if everything was okay. That was good. Several people have asked about our system and I’ve told them that they should give Vivint a call.

I liked what Vivint had to offer and the lock on the door stood out. If you look up our account, you'd see how many times they have been out here. However, we still have issues that they have to come out for. For instance, my smoke alarms do not work and they said the tech would go out. He came out here, but he wasn't a smoke alarm specialist so he should have never been sent. Plus, every time we lock a door, it says, "Ignore. Break glass." My camera also doesn't work.

At first, Vivint sounded like a good system, so we purchased from them through a salesman at Best Buy. We got the doorbell with the camera and the stuff that comes with the standard security package like fire and motion. Vivint's team installed our system and they were very efficient. But, we're not thrilled with the doorbell. It is delayed. Still, we're happy with Vivint's service.

Vivint is amazing. Matthew and Keaton are wonderful, patient, knowledgeable, and very helpful. Customer service is just phenomenal. I would recommend to everyone I know. Thank you guys! I feel like I have this new toy with the Vivint app. My place definitely feels a lot safer. Thank you again.

I have issues with my door bell camera. I have tried everything to fix it according to their website and what customer service reps have told me to do. The camera was still not fixed. I asked for a tech to be sent to my house to resolve the problem and they want to charge a service fee even though everything is covered under warranty. The customer service rep had the audacity to tell me that because it was "my product" it was my responsibility to try and fix it myself. On top of that, a rep would not be available right away. Funny how sales reps will show up on your doorstep whenever they want and will wait for you to come home until they sucker you into buying their product but can't get a tech rep to your home right away? I would stay clear from this service as they will charge you fees even though the product is covered under warranty. And their customer service is just terrible.

Very professional install. Technician also gave great input on where to place certain items and also recommended that some things we had ordered would not be so convenient as I thought they would be. Very helpful training of use of system. System is also a peace of mind as we are always on the go.

Installation of products were great provided by Juan and the 2 months of free services by Andrew was great. And since it wasn’t in report I ended up with 2 more months. So now the 4 months of free service was even better. Thanks.

I've had Vivint for a while and I've been satisfied with them. The guy who did the installation was really good, everything's been good with their reps, and the system has no issues. I'm happy with Vivint.

Vivint had a technician who came by my house and presented the alarm system. Interacting with the sales rep was okay, and the installers were respectful and courteous. The video camera at the door is cool and you can see somebody if they ring the doorbell. I like that it’s got a battery back-up and different things. I also like the garage door deal where it indicates if the garage door is open. I wish I had more cameras but other than that, the equipment and the system are good.

Agent was very professional and completed the install in a good time. Very satisfied with the equipment and service. Agent went over all options for equipment and equipment cost. Would highly recommend. I had to reschedule a couple times and Vivint was very accommodating to my situation.

My technician was very friendly, informative, he was on time & quick with the install. Thank you for sending him. On the other hand I'm very disappointed because the sales rep sold me a outdoor camera because I live in an apartment and I asked him was it okay to have and he approved it but when I received the install I was only able to receive the doorbell cam.

Great install but hq and support dropped the ball. They held up the installation and need to have better synergy with the installation team. Installer Joe was quite professional and most certainly knowledgeable. He should be given a raise! I hope you find this helpful.

Vivint is our home protection, which includes motion sensors, door sensors, window sensors. It was customized to what we needed. Their service has been up and down. Sometimes, it's good. When we had to cancel a service at a second house because we sold it, it was quite an ordeal. It took almost a year to get to an agreement of where we should be. They wanted to charge us for a lot longer period of time even though we were on a month-to-month contract at that point because it had been like three years.

The Vivint sales guy was definitely the best. He was super professional, had a good attitude and definitely knew how to sell the products. The features that were offered were good but we only purchased what we felt we needed at that time and everything has been satisfactory. Their full package had a lot of unnecessary things for the size of my home. So, the sales guy worked with us to customize it. We had a really crappy old garage door at the time and we didn't need the system hooked up for that. He gave me all the instructions on what to do when we get it fixed and lots of suggestions on what we could do as we improved on our home. The installation team was awesome. They were all very nice, worked quickly and kept everything clean.

Lately, whenever I call Vivint with my problems, some of the reps are really inefficient and not courteous at all. They also take forever to send a technician to your house. They want you to do everything by yourself first. Every time you call, every rep wants to do the troubleshooting different times. Last time when I called for a problem, the rep wanted me to shut off all the breakers in my house. The tech that came to my house was very courteous and he did his job fine, but it took me forever to get him here and it took a lot of phone contradictions. Their system's features are okay but sometimes the app doesn’t show the proper notification. When I tried calling them, they said they were working on it but they don’t find the problem and solution to it. I'm just waiting for my contract to get over so I can switch.

Tim ** our tech was awesome. He did a great job in explaining our service. He took his time and did everything great. Super friendly and helpful. Our past service did the job so messy and it was great that Mr. ** listened to our concerns.

Very fine install. No complaints at all. Highly recommended. Our service tech was quick and very respectful. We are happy to have the service since there is a bedridden person in our home. This makes it so much easier to manage the door for everyone.

Vivint's service has been good. I got the burglar alarm and the thermostat, and the alerts. I started with Brinks and then, it became APEX, and then it became something else, and then it became Vivint. Way back, a young man came through my neighborhood and I bought a thermostat from Brinks. Later on, when it became APEX, they put a monitor on my wall. Then, when that was out-dated, Vivint came in and put a monitor on my wall.

The technicians were polite, professional, explained everything and answered all my questions. Everything was left neat and clean afterwards. They really seemed to enjoy their jobs. They seemed to have some technical difficulty with the old installation but they kept on working until they had completed the job without losing their tempers.

The install was great, helped me figure out what I could use, got it all hooked up, and kept to my budget. Communicated with me when he would arrive before the day and day of so I was able to arrange my schedule. Amazing service.

I had ADT and I switched over to Vivint. I kept the same features and added some. I’m happy with what I had gotten. Vivint's rep was really nice and came out the next day. Vivint has been a lot better than ADT. I enjoy it.

Had service and moved. Was not able to get tech out to install at new address. I was billed $61 per month for 1 year with no service (auto pay). I have service now, but was credited only $51.98 for 1 month fee. I think they could have done better, since the tech didn't show up for appt and when I called, Vivint said they would call back to reset and didn't.

Vivint offers the latest innovation in home security. I love the doorbell camera and the NEST thermostat. Great price too. The system is easy to use. Using the app on my phone makes it all so simple. Would highly recommend!

I absolutely love my new security with Vivint!! I was with Vector well still am since I can't get out of my contract with them but still added Vivint and I feel like I have been missing out for so long. I recommend them to everyone.

This was the worst experience I have ever dealt with in my entire life. I suggest anyone who is looking to order the service beware that if you have to cancel they don’t care what the circumstance is and will charge you for the entire 2 to 3 years that you signed the contract. For in my case it is over $2000 and I had no idea that this was going to be the case after going through a divorce and selling my home. No help at all and have to continue to pay this payment for the next two years. Totally unheard of. All who are interested in this product please read everything before signing with this company.

Just switched from ADT to Vivint. Their service is easier to use. Comes with more features at a lower price. I saved $100 a month by making the switch. I highly recommend making the change over to Vivint because you will not be disappointed.

I was very excited about the installation of my security system. The person I spoke to on the phone was nice and well informed when setting up my appointment. He assured me that the technician would explain everything and show me all of the features. However, that was not the case. As I have never had a security system, I was unsure what to expect and had no clue what I was doing. The technician did not help and just seemed ready to get it done and leave. Because of his poor demonstration, I set off my own alarm and couldn’t even figure out how to get it off a few days later. While I do love the system and all it’s features, it will take a while to get used to because I was not shown much.

Vivint bought out the company that we were with before. They've been our security service provider for five years and, at this point, we’re pleased with them. They provided the thing that we have on our front door and we haven’t had any trouble with their customer service at all. The installers have been to the house a couple of times and they were very nice and knowledgeable. They came on time, put the equipment in, and cleaned up after themselves. It was pleasant with them. We had a new panel installed and I’m comfortable with it. The app was easy to understand and I’m happy with it. I like the part that Vivint’s service is hooked up to the fire department. That’s a benefit that some of the other security companies don’t have. We also have the smoke detectors. So, hopefully we’re covered. We’ve done what we can and I don’t worry about anything now.

I bought a house that Vivint already serviced even before my purchase. They asked if I was satisfied and I fairly was. I upgraded almost everything when I moved in and I installed an outdoor camera just recently. Dealing with their people has been absolutely fine. The gentlemen who did the installation was pretty good and knowledgeable. But the equipment itself is made a little bit on the cheap side. It’s plastic so when you try to adjust the camera to have a different field of view, you have to be very careful and you have to play with it a little bit to get it where you want it. If you move it without loosening it all the way, it would strip. When you try to get it right where you want it then you tighten it back up, it would move again.

Vivint is a great company. They have great customer service and their products are wonderful. I looked up home security systems on the internet and I was interested in all of the extras that they offered like the home automation so opted to go with them. I purchased their package that had the alarm and monitoring, window sensors, door sensors, glass break sensors and cameras, and then I can also control my thermostat.

New installation. James was really helpful and knowledgeable. I would highly recommend him. To all of my close friends and associates. I also own a business and will look into this service to see if it can be used at my place of business.

Called Saturday because after 7 days of my 1st month of service my system was turned off. Was told this would be turned back on Monday. It was not. Called Monday, told they are working on it. I have emailed my contact 2x asking for update, no answer. So I paid for a month of service and received 7 days and am not getting assistance.

The company before us had this system and they stated how well they liked it, so I called and a Tech came out and listen to what I wanted and explain everything to me, we came to an arrangement on what type of system I needed. He conducted himself very well and polite. He seemed to have the knowledge of everything that was needed and worked very consistently, so the installation went smoothly. After he was finish he took the time to let us do some test trails. So far, I'm happy with everything.

I have a basic Vivint service package and its features are fine. My experience with the sales rep was fine and he was good. The installer came on time and did everything he needed to do for the installation. Vivint is quick and to the point. I'm satisfied with them.

We like our Vivint system. It's great. It seems to be well-made and it works well for us. We have their panel, doorbell, fire and smoke detectors, and all the door and window sensors. The installation team that installed it did well. There was one issue and they came back out really quickly.

The technician showed up right on time and everything went smoothly and the technician was fantastic and helped set everything up on the app. The system is incredibly simple to use and with the app it makes everything even easier. The technician was incredibly friendly and answered all my questions.

I have service at 2 different properties. 1 in Louisiana and 1 in California. At both properties, I have had issues with sensors not working properly since service was begun. Calls to customer service result in me having to service my own system at my home, taking covers off, resetting sensors and alarms only to have true exact same issue happen again later in the day. Having to reset sensors twice a day, every day for the past two weeks is ridiculous and unacceptable. Plus the fact that for 4 days, I was not home with a sensor not registering. So someone could have accessed my home while I was gone and no one would have responded.

The Vivint reps happened to be all down here in our area and a neighbor told me about it. One of the little boys sold us the system and we became good friends with him. And the installation went well. The crew came here in the afternoon and installed everything, and by 8:00, they were finished and gone. So far, I like the alarm system and the house protection. We like that we can dial into the house and look at things to know if our garage door is open or close.

Two people mentioned Vivint to me and they explained what they had and told me that they were really happy with it. I checked into Vivint and got their service for my home. I've had it since January this year. We put in a second one for our business over the summer. I feel really comfortable with the system. When I had to reset the system a couple of times and had different technical things, Vivint's customer service helped me out and walked me through it.

I found Vivint to be good after their door-to-door salesman explained the service and the process to me. He knew the product well. The team that installed the system also did a good job. They were quick and they knew what they were doing. I got the basic package and that is all I’ve wanted. I'd recommend Vivint and tell people that if they wanna secure their home, Vivint is better and cheaper than ADT.

The gentleman from Vivint had entered the home and tore my security system. He said it was outdated and they spin off ADT. I asked him why he did it and that he didn't have to tear it up. He could have just cut those wires right there in case I wanted to utilize it. Even though they may have upgraded, I did not expect them to tear up my system and break it up like he did to keep me from utilizing it ever in the future. He wasn't professional at all. Some of the things he said was fraudulent. But I have yet to see that particular individual again since he installed the system.

My wife and I went to a home improvement show last month and spoke with a vendor for Vivint Security Systems. The system sounded like a great buy. After the install I started testing the system and they didn't install it completely. When I called about the improper install they refused to fix problem without signing a long term contract. I spoke with another friend and they did something similar to them. VIVINT is a hustle. DO NOT BUY THIS PRODUCT???? SHARE THIS WITH EVERY. YOU CAN TO STOP THEM FROM THEIR HUSTLE.

This notice was posted online on 10/1/18 and also e-mailed to customers like myself. This notice is saying that customers will no longer be able to monitor their homes from any mobile device. The only way to playback video will be from the Sky Control panel which they “claim” provides 30 days of continuous video storage. This may be true for others, but certainly not for me. The only videos I can view are for the current day. Without the app the system is useless. "Please be advised we will be phasing out the Vivint Smart Drive app in the coming months. The app will be removed from app stores on November 30, 2018 and no longer supported after February 28, 2019."

Very good experience and system. I have two homes secured by Vivint and my family and I love our new system, customer service was great also. I was previously with ADT but Vivint came and saved the day. Very happy customer.

The ease of being able to arm/disarm from the app is so helpful. And everything is very customizable to your liking. I highly recommend! We feel safe with everything that comes with the system and will continue to use it for years to come!

Great technicians. They were friendly and had great customer service. They were able to answer our questions and install equipment in a timely manner. Equipment is easy to use and we feel protected. Love the cameras and that we can use Vivint with Google and on our phones.

Customer service is very professional, I really satisfied with the service. The value is wonderful, the installation was very good and clean. The view of everything I wanted is perfect, I will recommend it. Sometimes I forgot to turn the alarm off but I still learning.

Shopping for an alarm system I came across Vivint. I did what most people do, research the company. I found a hand full of negative reviews, most of them were people complaining about their 499 dlls to get out of contract fee and some said they were a scam. Well... regardless of the bad reviews I decided to give vivint the benefit of the doubt and I am glad I did. I am extremely happy with such a professional and high tech company. They have done all the opposite of what people say in their negative comments. Yes, there is a charge if you break the contract, but guess what? There is a charge in any other company as well. They ask you to read three times the terms and they make sure you understand what you are signing. They call you to rate their technicians, they are on it like no other. Their system is the best in the market in my eyes. Their rates are very competitive and cheaper than Other brands.

So far I am very happy with our Vivint security system. The installers were very helpful and patient when showing us how everything works. And I am in love with the doorbell camera, picture is so clear. My family and I use the app everyday without any problems. I honestly don't have any complaints!

John was so nice, professional, and knowledgeable. He knew the product and was confident with the service he provided. I was a customer with Vivint 4 years ago and I couldn’t wait to get them back. The services Vivint provide as compared to other security services is hands down....the best. I am so happy to be a customer with them again.

Installer, Frank was very knowledgeable and friendly. They arrived on time and completed the work in record time. I received THE BEST training on how to use the alarm system. I would definitely recommend to all my family and friends.

The Vivint reps' expertise was adequate. The installation went well and took no more than an hour. For the most part, the system's features are okay. However, reviewing a video footage through the mobile app has been a struggle at times. 30% of the time, it keeps saying there’s a problem. I have to reset it and hope again. Aside from that, everything seems to work fine.

Vivint system is wonderful to work with. I feel so safe at home and away from mine home. I have complete control over my house with the doorbell camera. I also received a discount on my homeowners insurance. What more can you ask for!

Alex came to install our alarm system. He worked quickly and explained to us how to activate and disarm the system. He took time to answer our questions and was very helpful. We are very pleased with the installation process and his customer service.

Friendly, honest, flexible, and accommodating. We initially were scheduled to use another company however once we sat down with a Vivint rep, we were impressed with the offerings and price points vs the other company. We got way more for our money.

Everything about Vivint is perfect. Installation was quick. The system is super friendly. I love that I can check the status from wherever I’m at and ensure my system is armed. I would recommend Vivint to family, friends and strangers!

We liked Vivint's equipment compared to other companies. The service has been good. We had a good communication with the sales team. The installation team did the job in a timely manner, and communicated what they were doing and why they were doing what they were doing. I would recommend Vivint. We've been happy with their service.

I've been using Vivint for three years now. When I signed up with them, I had a good interaction with their sales rep. He knew his stuff and I didn't feel any pressure. I chose to be able to open the door from my phone, as well as the alarm and the cameras. The guy who came to install the system was good. However, he did the installation so fast that there were a lot of mistakes. A week after that, two guys had to come in and fix whatever he didn’t do right the first time. But so far, our system is running okay. Vivint is a great company and I highly recommend them.

From start to finish, excellent experience. The service guy was on time (even a few minutes early). I had not given Vivint all the information that they needed, but the service guy was adaptable to all the changes that were needed. He gave me expert advice about where cameras and motion detectors should be placed. And he was very pleasant and patient throughout the entire process. Definitely an A+ company.

They are a scam! They try to upsell you with a new panel/equipment at absurdly high cost. Our "brand new" equipment stopped working within six months. After many phone calls, no show technicians, and months of frustration I finally just gave up. There is no way to cancel without paying the remainder of your contract. Please, do not place this burden on yourself or your family. There are better companies out there with services that actually work. This has been a nightmare of endless stress. I cannot believe they can get away with operating like this. I am contacting absolutely every outlet that I know in order to warn consumers.

The guy who came for installation was great. He explain everything to us with patience and whole installation just took around 2 hours! Definitely will use their services for our parent's house in near future.

I don’t know how many reviews I have done, but my system was a pointless purchase that does not work. I’m not exaggerating when I say I had 7 work orders in 13 days. Multiple techs came out and the issue is still not resolved. I’m beyond disappointed with this system. I will pay you guys to remove this system and terminate my contract immediately. By far the worst.

The initial telephone salesperson told me I could reuse my Time Warner sensors with the exception of the cameras. Obviously couldn't!! The installer and the person he contacted while here did get me as good of a deal as possible however it still irritates me that I spent over $400 on switching out my thermostats and couldn't even use them. You need to train your salespeople better.

My Vivint service package includes a doorbell camera, the backdoor camera, and the sensors on the window. The salesman who knocked on my door was great and the installer came within 10 minutes. I didn't have to wait and it was on spot. The cost is good but I am upset that I can't cancel until I own the equipment, that's the only downfall of it. But other than that, everything's been good. Vivint is great and they have resolved any problem I had anytime. Also, I've referred someone to them.

I had a good experience with Vivint's reps. They were friendly and did everything I needed. Vivint was in the house I moved into, I just had them install a doorbell camera. The installers were good, fast and on time. Plus, the installation didn't take that long. The features are good and I'm happy with the system. It does everything I need it to. I'd recommend Vivint.

Vivint's service has been great. I really enjoy it. I have the feature in case the windows break, a doorbell camera, and the 24-hour security system. I had chosen everything that I needed. Vivint's reps didn't try to sell me anything I didn't need. The installer who was here was great. He was very fast and when I had any questions about anything, he answered them for me. I had brought in my own door lock and he installed it for me. If my friends ever need a security system, I would definitely recommend Vivint.

The service techs are incredible! They go above and beyond to make sure everything is perfect. My service techs worked together to make sure everything was installed to its maximum benefit. I would highly recommend them if I ran a business. Definitely would want them on my team.

From the beginning of the process through the installation, the whole experience was fantastic. It was smooth, the installer answered all of my questions and it was very quick. I feel like it's an incredible value and I can sleep better at night knowing that my family is protected.

For over a year now we have been having ongoing issues with our Vivint doorbell camera. It doesn’t record when visitors come to our door or on any part of my front entrance. I have had well over 12 techs out in the past year with three in just this week alone. If you're looking for a doorbell camera that actually works then I wouldn’t get Vivint’s as they can’t seem to get it to work. Every tech says something different and they all always talk crap about what the previous tech tells us. Not to mention the fact that they use contractors who seem to drag their whole family along for an install. I’m so frustrated with this service! All I want is a product and service that fully works, I mean after all that is what I am paying for!

As a first time homeowner, I was very comforted with the help from our Vivint equipment installer, Chris **. He was extremely helpful and patient with me answering all of the questions I had. He took his time and showed genuine care, not only in his work, but also the happiness and satisfaction of his clients. I would recommend him to anyone!

Mr. D. ** was awesome and very professional and explained everything to us! I am so glad my Aunt Deb ** referred us to this company. The features are clear and the sound is crisp! Once again we The ** are very pleased.

So far we are liking the system, we were never advised to use internet service to connect to the alarm system, that's the downfall. And in my area were we live is limited for services such as internet and but you guys had us thinking we were able to get services and come out and the set up was quick. We are satisfied. Just not satisfied with the no knowledge of internet services, which should have been explained to us. The tech was very knowledgeable on what he was doing, quick with installing, besides our internet being so slow that's what took the longest.

My camera has never worked. Called multiple times and on hold over 10 minutes each time. Disconnected several times and had to repeat the same issues. Impossible to get a technician out to repair. I give up. The problem has not been addressed after multiple.

Vivint is a good company and one of my family members uses it. The sales rep was very helpful and made sure that I was getting the best price for the situation for my property. He was really good with understanding entry points, as far as setting up the motion sensors. I also appreciated the fact that the installer was very aware and cognizant of where we were putting the device in the property and minimizing any holes in the wall for that. I thought of one place and he suggested another that would not require as much damage to the property. The service package, which has the monitoring, is a little bit expensive per month but I’m satisfied with the service.

Service is really good, I feel like the house is protected while we are out. Doorbell with the camera and the screen where we can look is a plus. We love the Nest thermostat, looks really good in the room and easy to use.