Vivint Reviews

This was the best arrive and nicest person to install my cameras. And he didn't take all day. I would recommend him to anyone.

I just got my installation yesterday. It's too soon to give a thumbs up or thumbs down, but so far am 100% satisfied with the installer. He was very careful on drilling around where he needed to, very professional.

Very polite and professional. Went above the call of duty.

Cesar and Raheim were professional and well-prepared as soon as they arrived onsite. They confirmed the products I had ordered and then went straight to work. They kept me updated throughout the process and provided their professional opinions when needed. Their customer service was top notch and my overall experience with them was excellent.

He explained very clearly all the details and responded to our questions. Very helpful.

The tech was very professional and helpful! I have no complaints

I am so excited! I just had my system installed today. The technician, Alex was very knowledgeable. He answered all my questions with kindness and patience. I can't believe how protected I feel.

Carlos was a great tech. He explained everything in detail and walked me through everything

Great interaction and very professional experience. Will recommend to anyone who needs a company that has the customer interest fully.

Very excellent Vivint Tech. Very professional with his work. Awesome explanation with device.

Isaac was super helpful on my new equipment. Very professional and knew what he was talking about. We've had Vivint for a few years now and love the service. We were super happy to add the doorbell and camera to our home.

My Vivint Technician Vincent was the best. Very professional and knowledgeable. He is also patient. He deserves a raise.

A very professional organization. The salesman had a very attentive ear. He listened patiently to the security concerns I have as a senior citizen. The information he provided addressed those concerns. The installation of the system was accomplished the same evening. The installer took his time explaining to me how the system worked and how to activate the security elements, cameras, lights and voice. The process was very smooth from the sale, financing, installing and activating the security barrier to my home.

I had an amazing experience working with Kole at Vivint. From the very first point of contact, he was attentive, professional, and truly focused on making sure everything went smoothly. He took the time to answer all of my questions, explained everything clearly, and made the entire process stress-free. Great customer service is hard to come by these days, and Kole absolutely exceeded expectations. Highly recommend asking for him if you’re considering Vivint!

Everyone was professional and worked with my busy schedule to have my system installed.

We have had a wonderful experience with Vivint. We had an amazing well knowledge sales rep who took the time to share all the products and walk us through the entire process, as well as the rep who came to install our products. They were very knowledgeable, very courteous, and we are very excited for our new system.

Very thorough installation, informative and explained what they were doing and how the cameras and control panel work.

5 stars with no hesitation!!! I am very PLEASED with the services I received. Very pleasant and well mannered. Communication skills absolutely amazing which allowed me to be comfortable while assisting in my home. Anddddddd I can’t leave out the part … May 6th 2026, there’s a knock at my door, by the end of the night I was fully equipped and ready to enjoy my services. Super Dope!!!

Informative, timely, and personable! Knowledgeable on all the high quality equipment and placement of everything so that you get the best coverage of your home.

I was completely surprised to find such a rapid response to the installation process!

Great team and services. Quick installation and great customer service.

The technician was extremely hardworking and clearly knew exactly what he was doing in installing all the devices.

The Sales Representative and Installation Technician were very friendly and informative. Got the job done quickly!

My Technician was personable, explained everything and provided good customer service.

Great experience!! Our technician was Centric. He was very friendly and nice. He matched energy lol.

Great service. Helped me through every step of the way.

Great customer service, I will refer you guys to any other person that’s looking for home systems.

Very professional, effective and helpful! I was very satisfied with my service. He saved me some money and still made sure I got everything I needed!

Parker the technician was very professional and knowledgeable. Very satisfied with the service that was provided.

Both technician and the sales representative were extremely helpful and professional.

We have Vivint at all of our homes. That should tell you something.

Covey Homes New Hampstead has been professionally and kindly requesting that Vivint stop sending representatives onto our private property since January 2025. We are a privately owned community and do not welcome solicitors. Despite multiple emails, phone calls, and direct verbal requests to reps on-site, the solicitation continues monthly. Your representatives are bypassing our leasing office and going door-to-door to sell products that our homes are already equipped with. This is not only a violation of our property rights but is also upsetting and disruptive to our residents.

AJ was kind, on time, and extremely helpful! I’d give him more stars if I could.

Has a really great people come in and sell me the security system. As long as coming in with a fast install and teaching us everything that needed to be done through the app to shut off how to turn on I would recommend this to a lot of people in my neighborhood.

Excellent people to work with. I really appreciate it their work.

Very helpful and professional...Installation was fast and convenient

I had an excellent experience from start to finish. The technician who handled my installation was incredibly kind, professional, and patient. He took his time to walk me through everything step by step, making sure I fully understood how everything worked before he left. It’s rare to come across someone who genuinely cares about the customer experience, but it was very clear that he takes pride in his work. He didn’t rush the process, answered all of my questions, and made sure everything was set up perfectly. Because of him, this was one of the best customer service experiences I’ve had. I highly recommend this company, and I truly hope he gets the recognition he deserves for going above and beyond.

Excellent. Jason was professional and explained everything very clearly. He also answered all questions.

Both tech and salesman were very helpful. Even setting up equipment and checking back to make sure everything was working properly.

So happy with everything so far. The techs were awesome and extremely helpful.

Vivint was able to give me what I need for the home I'm renting and my budget. The sales rep Ryan explained all my options. The tech was at my home 2 hours later for a install. He was very professional and made sure I understood how to use the panel and my phone. I'm going to recommend vivint to all my friends and family. Great service 👏

Saul was great and our installer Brandon did a great job!

So far has been a great company to do business with

Excellent service and customer service representatives! Great promotions, not too heavy on your face on the marketing. They listen, help you understand. Very polite team. Very detail-oriented and ensures you get the best quality service and very competitive rates!

The sales guy, Devin, was very informative without being overly pushy. The installer, Matt, was great, clean installation and showed us how everything worked. The equipment is working well so far, love that I can now control my garage doors remotely.

The representative and technicians were knowledgeable and personable.

Kevin was very helpful in explaining the different packages. Eli & Daniel the tech who installed were very kind, quick and knowledgeable about the equipment.

My experience with Vivint has been mostly positive. The system itself works well and gives me peace of mind, especially with the mobile app letting me check things remotely. Installation was smooth, and everything was explained clearly. It is on the pricier side compared to some other options, and I wish the contracts were a bit more flexible. But overall, it’s reliable and does what it’s supposed to do.

The young men were very respectful and courteous and answered my questions promptly, whereas I could understand them. They showed me how to operate the alarm system.

They REFUSE to cancel service. They will tell you it is canceled and continue to bill you. My wife just lost 2 hours of her life trying to argue that we didn't want their service anymore. Customer service is EXTREMELY RUDE in this process too. They lie about their e-mail address and their processes. End result, we canceled the credit card and filed a dispute for the 2 months of over billage. STAY AWAY.

Alex from Vivint did a really good job. He was professional, responsive, and made the whole process smooth and easy. I appreciated how clear he was with communication and how quickly everything was handled. Overall, a great experience and I would definitely recommend working with him.

The representative and tech did an amazing job. Very professional, quick install job and explained order to ensure I knew exactly what I was receiving.

The system is user friendly and the online staff is great. Just had newer equipment installed to keep us running. Tech was pleasant and informative, I asked tons of questions and he answered them all without hesitancy.

Chris ** made the process stellar for my boyfriend and I.

I cancelled my service with Vivint in February 2026 after an hour-long call being passed between multiple agents. I was told my account was cancelled. Now I’m being billed anyway. No explanation, no prior notice, no transparency. After doing some research, it’s clear I’m not the only one this has happened to. This looks like a recurring issue where customers are billed after cancellation and forced to fight to fix it. This is not just poor customer service. It’s a broken process at best, and at worst, a system that benefits from customers giving up. I would strongly caution anyone considering this company.

I'm a new and I mean Very New customer not even 24 hrs in and I'm having trouble with getting a service guy out here to finish the installation of the system. It took these guys until almost 11pm to get the system up and soon after they left the cameras went out. Now I've been waiting all day for someone to come and take a look at what's the problem.

Awesome installation. Did not take very long and the tech explained everything in detail how the device works. Very happy.

I have Vivint for over 5 years. I am happy with the service. In the beginning, I had issues with my doorbell camera. Which one of the technician. Who did not give up until he was able to resolve the issue. I am happy they have people. Who love what they do, working at Vivint. It makes a difference as to your decision to continue being a customer.

I am really impressed with my home security system. I feel safe and secure in my home. The tech explained everything in laymen terms.

My experience with Vivint was amazing! Marcus did a fantastic job and he’s very knowledgeable. 10 out of 10.

Explained patiently and thoroughly and answered all our questions.

Our sales representative and our technician, Aston, were both amazing. Very friendly and answered every question we had. Definitely will refer more people to them. They were a dream to work with.

This company has a great team. They are friendly, knowledgeable and genuinely care about people. Their service is also fast and easy to get installed. I already had a security system installed, but changed to Vivint because of all the extra safety measures with Vivint. 5 stars all around.

The specialist was on time, and displayed an understanding of his work. He was committed in completing his task within the time frame and diligent in ensuring that job was done correctly. Thank you so much for taking the time to explain the process to my son.

The experience with John was great, he was very knowledgeable and good to talk to about the equipment.

Installation went so smoothly. From the minute the technician, Alex, walked in, I knew we were in great hands. He took the time to chat with us about our needs & concerns & walked around the house with us to figure out the best placement for equipment. He took his time & left no eyesore cords hanging. He was very informative & got us all connected on the app before he left. Of course, we just got up & running, but it seems easy to navigate & the cameras have great image quality.

Good afternoon, Tim did amazing job. He is playing Everything to me correctly. He took his time to make sure everything was correct. He explained everything to me. It really made me feel safe. I appreciate him coming doing an amazing job. And he deserved a raise for what he did. Everything is perfect. Thank you Tim.

Gentlemen explained everything and was very patient. And the app is very easy to use.

The process was seamless. All involved parties were knowledgeable of the system and got me set up and explained everything very well. I’m very pleased at this point.

They came fast and put everything up and got things working for us. He even show us how to work work the app and table in the house.

Thanks you’ll for the excellent customer service. Everything is secured and we feel more safer and comfortable in our home. Again, we thank you’ll for everything you did and the steps it took you to make sure our homes are safe and secure. We couldn’t be more comfortable and at peace without you.

Installation expert was friendly and answered all my questions.

Everyone one very friendly and the salesman explained everything to me and showed me how everything goes and I like what was done. Justin put everything together for me with simple instructions and Keden came back to make sure I was comfortable with the system.

I greatly appreciate the communication with them and walking me through everything to make sure I had no questions or concerns. Really left me with peace in mind. Thank you!

The experience was one to remember. From the representative to the installation we were really impressed.

My salesperson, Angus and technician, Giovanni were incredible, kind and helpful! They made the process so easy and helped me with all of my questions.

I had a wonderful experience. The Tech guy Charlie was the best, he explained everything. I wish all tech guys were like him.

The process was fast. Very kind and understanding individual. Without the help of these fellas that guided me I would have not gotten a plan! I recommend & would tell my friends and family about Vivint.

My experience is PHENOMENAL! I'm so blessed for this experience First, the customer service approach was not pushy, it was respectful. Joshua ** (hope the last name is correct) presented as patient, professional and kind. He explained his platform extremely well, returned at a time convenient for ME. Joshua explained all product lines, when I said "no need", he respectfully moved on as quick as possible (ensuring he completed his job). He listened and I explained what I wanted...he met me where my needs were satisfied. Closed the agreement.

Eric was very professional and knowledgeable when explaining my alarm system.

Michel the tech who came over was very nice and professional. He assisted me with how to use our home security system as well as gave me some next steps.

I love the range of features Vivint has, and the customer service was impeccable from the installation tech!

The tech that installed this for me was great and friendly. He explained how everything works.

Chaz was the best tech that I have experienced, he was knowledgeable of the services Vivint had to offer and was able to show us a key fob that helped with my uncles disability. Five STAR service!!!

My husband and I researched security services and feel Vivint was our best option. Alex, Cody, Jamieson, and Jason were very professional in meeting all our questions and installation.

The salesman and installer were professional, polite, informative.

I signed up because the rep Brandon was such a kind and honest salesman. He took his time and I didn’t feel forced. It took a while for the technician to come but I was comfortable waiting with Brandon. The technician was Cody and he was great. Brandon said something to the effect I would be happy and so far it hasn’t been 24 hours but I’m happy.

Two weeks ago, I called and scheduled an appointment with Vivint to reinstall two cameras after the work on my house was completed. My appointment was scheduled for 04/30/2026 at 4:00 p.m. to 8:00 p.m. Last night, I chatted with someone and was told that my appointment was moved to 05/01/2026 at 3:30 a.m., which would be when I would be asleep.

Excellent customer service, I really appreciate his work.

Very competent technician with very useful recommendations. Unfortunately, the accounting side of the intervention is a muddle. The original quote from Vivint, the computation by the technician and the messages from the lending department give different figures.

Every person that I have spoken with has been knowledgeable and friendly, able to answer and address my questions, and help me with honesty. It was like a breath of fresh air having my Vivint system installed. Blake came to my home to install the system today and he was the actual best. He took the time to explain what he was going to do, make sure I was satisfied with the placement and positioning and went over everything I needed to know from downloading the app on my phone to working the control panel and everything in between. He was kind and honest and did a wonderful job! The best part is I can always contact him directly if I have any questions or need anything fixed or replaced. This level of customer service is incredible, and I am so happy with the entire package.

The sales rep was polite and knowledgeable. You get to understand how the equipment comes in handy in being a home owner.

Both Trace and Giovanni were excellent. Trace explained the Vivint services, and Giovanni installed the system with ease.

Extremely professional technician and sales representatives were very thorough about the set up process and payment process. Definitely would recommend this team of people to anyone that I know.

Beau was a knowledgeable sales rep who explained everything clearly. The technician Leslie was thorough, cleaned up after herself and explained the alarm panel to me.

Explained every step. Provided several walkthroughs of the equipment and the app.

My experience within previously was amazing and due to finances we had to let them go. Reactivating service has been one of the best choices I've made and I'm really excited to get things going again. They made reactivation quick easy and we're willing to work with me to make sure my payments are going to be affordable so that we can have them for yours to come! Camera quality is fantastic. We never have an issue with the devices or the app. 10 out of 10 for customer service across the board!

Customer service is on point!! She walked us through everything and was very patient and kind!! 10/10 would absolutely recommend!!!

Loving it so far. All their staff is very friendly and informative! Blake, Cody & Jamison—THANKS FOR A JOB WELL DONE!

I’m not normally one to purchase anything from a salesperson that shows up on my doorstep but Dallas made a great impression. Not only was he the most respectful person to approach my door but he went the extra mile to make sure my entire experience was as pleasant as he could. He was thorough and made sure I understood everything upfront as well as after install he was there every step to make sure it was all up to my standards. I’ve had Xfinity security for the last 6 years and I’m glad to say I made the switch to Vivint!

If I could give Vivint zero stars, I would. My experience has been nothing short of frustrating and disappointing from start to finish. The sales person misrepresented the services, pricing, and contract terms. The sales process felt extremely deceptive. The representative who came to our home was pushy and, frankly, dishonest. I told him multiple times that I couldn’t afford the system, yet he kept returning with lower prices, which immediately raised red flags about how inflated the original offer must have been. I should have walked away at that point but did need a security system. He also tried to upsell unnecessary equipment, and although we declined, he still slipped in a monitoring device for the backyard that we never agreed to. We didn’t catch it until it was too late.

Good program. Complete window to door to garage coverage.

Very nice and professional. The entire process was easy and they made sure we were 100% good before leaving. Trace was amazing with getting us back up and running and scheduling our technician to come out within an hour’s time.

I recently moved to Vivint and purchased a lot of equipment. From the first cal through installation I was very pleased with their understanding of the equipment and services they offer. I appreciated the installer providing detailed information on each item available. He listened to my concerns with security and was able to guide me with equipment that is best suited to my needs. This was extremely helpful and I was able to make an educated decision on what I needed. Although the installation took awhile, the installer explained every step of the process. He then went through showing how to work the panel, understand what each part means and what the expectation is for each action. I appreciated the dedication to ensuring I was happy with my install and ready to move forward with my system.

Barb was perfect in customer service and Mason was amazing with the installation!!

The Tech that came to my home was absolutely amazing! He was very kind and considerate and professional! He knows the product well! And I would recommend him anytime!

It wont let submit without a ⭐️ so I had to give one. Hell if I asked me, they don't deserve any based on my experience. These people are scammers. I regret ever doing business with them, they bait and switch and then act as if you are the crazy one. Please stay away from them!!!

Excellent service, Mike did an amazing job, very knowledgeable and took his time and did very clean work, thank you for the very easy experience. Would definitely recommend to anyone in the market for a home security system

Kudos to Keaghn and Sabrell.

Miguel, our tech did a nice job and explained everything in detail.

Very happy with the products and install so far. The installer, Travis, was awesome, answered all of my questions, and made some good suggestions! The interface is very intuitive and has some nice features.

Josiah and Domingo were the best. Left me with no questions and feel safe and comfortable in my own home. Even though Josiah wouldn’t take a water from me lol

Pending one equipment for installation but other than that was a great service.

Sean was an efficient and thorough installer. I have the system at our other house, but there were still some questions to answer. Sean was patient and answered all questions. I forgot to ask about the yard sign, but that was a quick chat with Vivint. All taken care of!

Great customer service, excellent product, they walk me through every step.

Very satisfied with the quality of the whole system. The install tech was awesome and knowledgeable.

Super smooth system activation upon moving into our new house. Explanations were clear and all questions were answered professionally.

I got the window/door sensors, the door locks, motion detectors and of course the mother hub (I like to call it). My installation couldn’t be done any better, from the install to explaining how to use the system my tech was the best. Thank you Cario so much for setting up my home

The installers left over an hour ago and did not notify us that they were leaving also left my house a mess to clean up and left my attic open, and did not finish walking through the steps with the alarm system. Now, it advising my garage door is open, but it’s actually closed🤦🏾‍♀️. House is not arming as it advising the garage door is open🤦🏾‍♀️ and also the price is different than what was advised. We were advised to get with you on that as well from the installers. This is a terrible way to start business with a client.

It was fast and safe, very instructive about the steps.

Great product it the service is ok but lacks follow through to make sure everything is working.

I am really mad at Adrian the seller because he didn’t tell me everything about the contract. And he lied to me.

Hello, I’m Gary. I love my alarm system the salesman. Josh was great. He even came back and looked at my alarm and make sure everything was good. The installers were very professional really good. I trust this company to all my family and friends. Oh and great price for what you get.

I recently became a new client and received the doorbell camera, and door sensors with the control panel and was able to get it installed the same day. Although the video/camera footage is clear with a wide view angle which is amazing, I was not happy using it when I needed to speak to anyone that came to my door. Every time I pressed and hold the button to talk, the screen would freeze and the talking on the other end is delayed and I would have to wait a few seconds for it to get back to normal in order for me to try to talk. I didn’t like the fact that with I had to keep asking what they said or they ask me what I said because it’s difficult to hear sometimes.

I am very satisfied with my new security system. It is very user friendly and the technician gave me a thorough understanding of system features.

I just moved and signed on with ADT. It wasn't even a week before we made the switch to Vivint. The service, honesty and tech makes up for the cost. I SEE THE VALUE. You can't put a price on safety not to mention same day installation. I have Vivint. So does my family.

Sheldon, the sales Representative was very professional. Daniel, the installer, was also very professional and both were very easy to work with.

Very quick and thorough, our installer, John ** was very knowledgeable and explained how to use all the equipment and made it simple.

Both young men friendly and professional. We enjoyed visiting with them.

Communication was top notch. Mr. ** was did our security installation and was prompt, professional and left no trace behind. Explained everything making it easier to understand what he was going to do, in the process and after making sure we knew how to use our new system. After he completed the work he left us with the information we needed if we ever had a question or concern.

A great experience. The sale rep was the absolute bet. You need more like that. Friendly, honest and respectful. No hassle into buy it. The techs set the system fast, clean and efficient. The app is simple. I could ask for anything better.

Clean and professional installation. I love my new Vivint system!

Darius did an awesome job. Extremely professional and courteous! The job was done in a timely manner. He showed up on time. Would definitely use him again. 👍

Great job and fast installation but thorough. I recommend to all.

Process from sign up to installation was easy. Representatives were courteous and friendly. No fast talking and no rush.

Very difficult to cancel the account. You have to call several times as they disconnect the call and never call back, so every time it is all over start.

I have tried for 3 months to cancel service because I moved and no longer needed their service. I paid off equipment and paid early termination fee and am still being charged monthly fee. I've never had such a horrible/dishonest experience.

So far so good. I definitely recommend this product. Set up was easy..

Not happy with the service after the sale..I have chatted to try to solve our issues with our system, unfortunately we have chatted three times...and it has not worked..so I asked for a technician..but they still want to chat instead of fixing the issue by simply sending a technician out to handle it. Our panel is not communicating so that's an equipment issue..Our system has been down for 3 weeks..We were told tonight that they don't have record of us purchasing cameras or a system from VIVINT, this is so disappointing...All we want is our alarm fixed.

Excellent customer service, friendly staff, well organized and very informative.

Having a few technical issues but all in all great service. Much happier leaving ADT.

I feel safer with modern and very functional equipment and software that can tend nicely to all my safety needs.

Was a customer of ADT. Switched over to Vivint. The cost value is way better.

I was mislead about the service that it would only be one bill. The representative that came out took my phone and set me up with Fortiva 4000 for the equipment i want to press charges, Then I disconnected the service because they wouldn’t take me off the contract 2 days later, they have services currently under my name since December, ruining my credit when my account expired in December, it’s 2 accounts open at 1 house, along with a 4000 credit card from their rep. I never agreed to any of this, you talk to 500 people and nobody fixes the problem, I was lied to and deceived,.

Hands down best customer service, professional installation, equipment was excellent, very good experience I had for my installation. Thank you.

Very detail oriented and comprehensive. Really Liked the presentation.

Josh was my technician today and he was great. Install took longer than expected but he made sure we were pleased by the time he finished.

I can’t recommend Giovanni enough! He recently helped us install our Vivint alarm camera system and doorbell, and the experience was seamless from start to finish. Giovanni is clearly an expert who knows these systems inside and out. He was professional, efficient, and took the time to ensure every camera was positioned perfectly for the best coverage. He didn't just "install and leave"—he made sure everything was synced correctly to our devices and that we felt comfortable using the app.

Very friendly crew, Lincoln was beyond the sweetest person and the installation crew as well.

I am new to this system. However I can say the sales agent is very knowledgeable. He takes time out to set up the system and explain the benefits clearly.