Vivint Reviews

Product fine but try to cancel when you move! 3 calls and about 1.5 hrs on the phone and a month later FINALLY confirm cancellation. Would never recommend Vivint based on this experience. Customer service reps fine but have to go through scripted crap to try to keep you or transfer your account. Annoying!!

The installer Bobby was top notch. He explained and showed me how everything worked. It's such a great system putting us at ease with feeling safe. Bobby was very respectful of my home and he was cleaning up as he went.

Moving into a home with previous Vivint security hardware installed, we had a local Vivint tech, Greg, come out to set it up for us. Greg was thorough, thoughtful about how we were going to use the system, and clearly walked us through how to use it. The system is easy to understand and the app is great for day to day use. Very satisfied with both the system and the initial set-up!

We had a great salesman, very knowledgeable and friendly. We had a fast install. The app is easy to jump into and use immediately. We are happy with the views and clarity of the cameras. We are hoping to be long-term customers.

Had the technician out today to do our initial install. Ray was great installing and configuring our smart home security system. We didn’t have any prior system in place at our new home. We wanted a complete, integrated smart home system and Vivint products provided that. We now have a monitored security system that includes, Police, Fire & Medical Services at the touch of a button. The control pad is a high tech, full color touchscreen.

Very professional, supportive. Highly recommended as well as to the tech that came by, very respectful and understanding, thank you for coming by and helping us with our security system. We love our new cameras!

The service was terrible. I've been with Vivint six years. My truck was broken into right in front of my house. The cameras didn't catch it. The techs has no experience. They came out multiple times for the same issue. Their answer to everything is to buy updated equipment. They regard for time.. appointment means nothing. Schedule the day off. My doorbell camera was lying on the porch when I came home. There was no call to tell me it was off line. I discovered it myself. Their response was, "Do you want to purchase a new one." It was placed less than a month ago by their tech for the second time. Negative star it was an option.

Technician Alirio was beyond professional and knowledgeable. Provided us with stellar installation and guidance on how to maximize our new equipment. Definitely recommending Vivint to others in the future! Thank you, Alirio.

I'm brand new to Vivint. The installation professionals were warm, friendly, knowledgeable, and thorough in their work. The equipment and phone app seem easy to use. So far, everything has been great.

Great experience! From the rep to the installation, everyone made our experience 10/10! Communication was outstanding from start to finish, and the package that they helped us create to protect our home was a perfect fit! The App and equipment are also top quality!

Excellent service. Made everything real clear. Everything works beautifully. I really really like this. He has everything set up just perfectly. Got the cameras where they plug-in. I’ve got work going on in the garage so you know with insulation and drywall so I’ve got him coming back. It only take them about a half hour to connect the camera in front of the garage and I need to wait until he finishes with that to be able to have him connect. He said so he’ll be back another day.

Ryan did an amazing job and communicated what he was doing very well. He arrived on time and made sure he took me through each component of the install as it happened and even before it happened. I look forward to top level customer service from Vivint.

Great experience with Mike and the service! We felt valued and the process was thoroughly explained to us and he was willing to answer any questions that we had afterwards! He made sure to help us understand all the ways we can feel more safe in our home.

Professional. On time. The tech was very friendly and most importantly very knowledgeable. And the tech is user friendly for use. The tech very professional. On time. Well knowledgeable. The app and overall service is easy to use.

We had a lot of configuration due to components from a previous owner, and new components we added, and our installer was very patient and knowledgeable. Not only set up the panel and connected everything, but also assisted with setting up multiple apps.

Vivint offers great options to keep your home secure. The installation process was smooth. The system is very user friendly. I love that I can control locks and thermostat from my phone! I also appreciate the variety in options for flood light and doorbell settings. Tim was amazing and very knowledgeable.

Vivint is predatory and unprofessional. Will not allow me to cancel service even when selling my home. Customer service keeps trying to sell me more service while I was trying to cancel, then hung up on me.

What a professional technician we were sent. He was nothing short of amazing. He listened and gave great support despite my significant other and his fear of holes in his new home. He kept him grounded and covered all his questions.

Once Davis arrived we had trouble with the link for me to sign the lease agreement, via text/email, he called Vivint for help and after an hour or so I finally had to pay in full, ***Davis was doing everything to help me and I will say he was the BEST, very patient helpful, polite, he went above and beyond helping me take down old equipment, explained everything, this guy is very professional, Davis makes vivint look good. Thanks Davis.

It was A Very Great service..! And Very Helpful, I was Completely Impressed with Their Professionalism, the Service was Fast and Friendly, Exactly what we needed. I’ll Definitely Be Back for Future Needs.. Highly Recommended…

After going through a break in to my vehicle in my driveway Vivint was able to return my family’s peace of mind. Our technician Adam ** was extremely pleasant, patient, and informative every step of the install. He went the extra mile to assist us in learning the new system and describe everything that he was doing throughout the install. We had difficulty sleeping through the night after the break in. We have been able to sleep much better with our new Vivint security system. I would recommend the service to anyone and everyone and will do so to everyone that I know.

After waking up to my package being stolen within 30 min of delivery and discovering that the only security camera that doesn’t work is the one by my apartment. After talking to the front office, they gave me the go ahead to put up a Ring camera. I immediately went onto Google. Found this company on Google. I called the number and got set up with an appointment very fast. The guy that came to my apartment was very friendly, very diligent, very nice and he explained everything word for word. He did a very nice job in installing the whole security system and he did a very nice job explaining all of the functions and demonstrating how its function. Overall great experience.

We are very satisfied with our system and at ease that we have it. Had a great experience. Our salesman and installer were very patient, kind and helpful. Both deserve gold stars ⭐️⭐️ Overall, everything went smoothly.

Hugo, thank you for everything you did. Also, fixing that door jam fiasco. May god continue blessing you and your family. You are a wonderful soul. I will recommend people to Vivint because of you!!!!

Woody was awesome with my installation. Explained everything & very knowledgeable. Look forward to doing business with Vivint. I’ve never had a home security system so getting this installed & explained word for word I really did appreciate.

My experience beginning with the representative all the way to the technician was great, never once that I feel I was being taken advantage of. The technician made sure I was fully aware of what I was getting and how much I was going to be paying and that was good especially because he explained everything in detail. Thank you Vivint.

From beginning to end, Vivint employees and technicians were phenomenal! Very detailed and explained the system very thoroughly! definitely would recommend to anyone looking for a security system! S/o to Carlos the technician, very polite and work ethic is great!

From the very first moment I contacted him, the experience was nothing short of excellent. He was extremely professional, patient, and easy to communicate with. He took the time to explain every single detail about the cameras, how they work, what features they include, and how to get the best use out of them. I really appreciated how he made everything clear and simple to understand, even for someone like me who isn’t very tech savvy.

Technician was nice and quick with installation! Camera quality is very clear. And I love the app and being able to control certain things in the house from it. We got a doorbell camera, thermostat, outside camera and a few sensors around the house.

The visit was friendly, timely and helpful. I’d refer to friends for sure. He cleaned up after himself too. He made sure I understood the system and that I was confident in the usage. I feel safe now. Thank you.

Everything went amazing with the installation and I’m loving my new security system. The amazing picture quality is beyond me and it’s so easy to use that my kids can use the app. Even my mother and father who are 80 years old btw seem to enjoy with a breeze.

Love the system, but, they're failing to honor our agreement. So, after 3 months, I'm cancelling the service. The sale and installation for me were both problematic. There were Vivint sales people competing against each other for my business which I felt was a little strange in spite of me telling them I was already working with a Vivint sales person. The install date was missed. They had to be called back after the initial install, and, finally, after only 3 MONTHS, a problem with billing. That was too much. It felt like I had been with them for years. That's NOT a compliment.

We have been with Vivint for 7 years. How sad for us to recently find out how deceitful Vivint security service truly is. They promise you things over and over again but only to milk you dry. We were going to cancel our service when they talked us into a free doorbell upgrade and for an additional $169 they would upgrade our outdoor camera plus they would waive the technician's fee of $99. You tell me... How does $169 all of a sudden become $531.98 plus $31 in tax?

Do not buy into Vivint, their service is expensive and their equipment is cheap and substandard, so is their customer service. Hub constantly goes offline, cameras don't connect half the time, even when the alarm or went off the hub wouldn't cancel, the remote didn't cancel, I called and they customer service to cancel the alarm and they still sent cops to my house while I'm on the phone with them.. So after paying off the garbage equipment, we decide to cancel them all together. 3 hours, yes, 3 hours later we finally got it canceled. First "customer service" person wouldn't do anything, kept trying to save us money, get us new equipment, send a tech out but not terminate our agreement. After several calls transferred, and 3 way calls and calls to their bank. They finally got it canceled.. I've never felt more held hostage from someone I had been paying for service in my life.

Our experience with Vivint has been awful from start to finish. The sale was done over the phone, and I was told in writing that the installation fee would be waived and the equipment cost split into four payments. Neither promise was honored—I was charged the full amount in two payments and billed for installation anyway. When the technician came out, he installed only about 40% of the equipment, put both smoke/CO₂ detectors on the same floor (leaving other levels unprotected), and left us with ceiling repairs to fix. He was also rude and condescending to my wife. He never walked us through how to use anything, even though Vivint’s own contract requires it.

Frank from Vivint was exceptional from start to finish! From the moment he arrived, he carried himself with professionalism, friendliness, and genuine care for my home’s security. He took the time to explain each feature of the Vivint system clearly, answered all of my questions with patience, and made sure I understood how everything worked before he left. I appreciated how knowledgeable he was—not just about installation, but also about how to keep my home protected long-term.

Xavier was super nice and very professional. He did a great job with the installation and explained everything and helped us set up the app. I feel comfortable with the system and highly recommend Vivint and Xavier to anyone looking for a security system.

Started off on a wrong footing but the experience from Kevin on the phone and Blake at my home was top notch...I appreciate your support and time I hope the system is as good as these 2 guys. Thank you.

Technician was great, explained everything in depth and was extremely patient with the fact that we had just moved in and weren’t completely settled in yet. Would definitely recommend Vivint! Not to mention that you a get huge bang for your buck compared to other security services!

Darius came bright and early, very friendly and knowledgeable, explained everything to me and my wife, set up everything, showed us every step of the way. Vivint has gained a customer for life and I will refer new ones.

I am writing to formally file a complaint against Vivint Smart Home due to repeated and unacceptable experiences with their customer service and billing practices. This is the second time I’ve encountered serious issues with Vivint. The problems include: Unauthorized overbilling: I have been charged for services I did not authorize, and attempts to resolve these charges have been met with confusion and resistance. Poor customer service: Representatives consistently lack the ability to communicate effectively, making it extremely difficult to resolve even basic issues.

The installation was quick as it was replacing another system. The technician was very polite, professional and knowledgeable. I like the cameras. The picture is really sharp. I am enjoying the fact that you can change the ringtones for different seasons.

Great install with thorough service. Answered all my questions and was respectful to our house. Took the time to explain everything to me and my wife without any hesitation. I would recommend Vivint to all my friends.

The Vivint team was helpful and professional during the installation process. The install tech expertly explained how the products work. The doorbell panel, thermostats and app are all very user friendly.

This was a great experience! I’ve never had home security and everyone I worked with was so helpful and informative. My technician, Thomas, was so patient and answered my questions without missing a beat. He installed everything so quickly and my system was up and running in just a few hours. The sales rep I worked with, Hunter, was also fantastic. He listened to what I was looking for and recommended everything I needed. He wasn’t pushy and made me feel valued as a customer. Overall, great experience with Vivint. Highly recommend!

Art did a great job! He was timely, communicative and professional. Would absolutely recommend him to everyone. He installed everything simply and helped point us in the right direction with a part that we needed because our doorbell situation was not working. Was a bit bummed that my garage door opener was the issue with MyQ because we have cars that can integrate with MyQ, but that's not Art's fault at all. Feels so good to have 24/7 monitoring in our backyard.

AJ ** was extremely punctual, friendly, and efficient in our new installation. He was very knowledgeable on the products and helped us choose what worked best for our situation. He was a pleasure to have over, and we are so grateful for his experience and friendliness! Thanks again!

Alek was great and very professional, gave a thorough understanding of what he had to offer with Vivint. Worked with our budget and great communication. Ryken came in and did the installation, recommended where to put the equipment and showed us how to use everything. Very professional as well. Looking forward to using the product and future installations.

Installation went very smooth. Technician walked us through everything and made sure we knew how to work everything before he left. Pricing was also affordable for a bundle of different services. Would definitely recommend.

Ashton was a great technician. He took his time with showing me how to navigate the alarm system. I would definitely recommend Ashton and Vivint to future customers. I now feel safe and secure in my new home.

I must say I’m very impressed with Vivint so far. I’ve been a ADT customer for years and I took a chance and went with vivint because current customers have told me about their experience. The technician they came to my home Francisco was very professional very detailed. Very neat and organize. He made the process very easy and simple. I will be a referral to everyone. Great customer experience. ADT take notes.

I had a security system install today at my single family brownstone. The technician was very professional and friendly during the process. He completed the install job efficiently and with care then took the time to explain the system and service details. Overall great experience.

Extremely helpful and efficient. Helped design system with great coverage of property and made revisions on equipment placement after we changed our minds on initial installation. Very professional and would highly recommend.

My technician’s incompetence caused significant inconvenience. He installed a sensor on the sliding door, rendering it inoperable. Despite my repeated attempts to contact him, he remained unresponsive. Consequently, I contacted Vivint, and a technician has been dispatched to rectify the issue. Unfortunately, the technician’s actions were equally inadequate. He failed to secure the pad on the wall, citing a stud as the reason. The entire process was characterized by a lack of professionalism and attention to detail. This experience has left me deeply dissatisfied with my initial impression of the company.

Quick and easy. Technician friendly and knowledgeable. Explained everything before having me confirm and commit. Video quality great on device. Easy to work. New equipment and new apps to use. Definitely recommend.

The reason for the 2 stars. Customer service gave out inaccurate information just to make a sale and when technician came out to install he was left to do what Customer service should have done. As a new customer I was blindsided and tricked into a different arrangement than what I signed for or even told.

Vivint Smart Home misrepresented services and failed to provide essential equipment and support, leaving my household without a functioning thermostat and without heating or air conditioning for over a week. Vivint Smart Home contacted me under the pretense of a promotional visit for solar panels. During the visit, the technician offered to install a free smart thermostat as part of the home security system installation. At no point did the technician disclose that he would rewire my home’s thermostat to function exclusively with Vivint equipment, effectively disabling my ability to use any standard thermostat on the market. On October 23, 2025, my thermostat completely stopped working — the display went blank, and I was unable to control temperature, view settings, or use heating/cooling. I immediately contacted Vivint technical support, who directed me to Lowe’s/Vivint product support to determine a replacement.

Luis was our technician and did an incredible job and work to make sure I had and have the coverage needed for our home. He placed all of the cameras where they needed to be to optimize the coverage to capture our target areas. He was fast and very clean and great work. Absolutely recommend him.

Vivint did a great job installing my security system! The tech was super nice and made everything easy to understand. The system works perfectly, and I love being able to check it from my phone. I definitely recommend them! Joseph is very professional and is very good at what he does.

Evan did an amazing job installing my alarm system! From start to finish, he was professional, knowledgeable, and extremely thorough. He took the time to explain every feature and made sure I felt completely comfortable using the system before he left. His attention to detail and commitment to customer satisfaction truly stood out.

All around a great experience. The representatives and tech were friendly, professional and knowledgeable. The tech (Jesus) was very thorough and explained how to use the system, with patience, and ensured I understood everything before leaving. Overall, I am pleased.

The tech that came out to do my installation/activation was very nice and eager to get my system set up and installed. He was very informative of any additional charges that were added as I added products which was much appreciated!

The whole experience of purchasing a security system to the installation, it was a nice and straightforward process.. Brigg was very helpful, good attitude ,and friendly. He took time out to help me, when he was away from work. Made me feel important. The installer Marius ** did an amazing job in installing my security system, he is very friendly, polite, very professional. I'm so happy with Vivint and my system. Thank you so much guys. You are both amazing..

We are very disappointed. We chose the smart thermostat as part of the package but once it was installed our AC stopped working. Another technician, which was supposed to be a manager, was supposed to come and fix the situation but no one came. We had to open some windows during the night to help keep the house cool. We haven’t even received a call or a message.

I was super impressed with the service I received. Without any pressure, the technician went from installing a doorbell camera and a smart thermostat only, to a complete monitored security system. I feel so much safer now and the technician stayed until the job was complete and I was satisfied!!!

Our tech was so nice and efficient! He found creative ways to make it happen! And sooo fast!! Love it! We are so happy!! They were able to do our three properties on the same day! Amazing service and always with a smile!

Loved it. He was very thorough and clear in communication. I will highly recommend to all friends and family and I hope the service is as good as the initial experience as I am sure it will be. 10/10 recommend.

Our install experience with Elizabeth went very well! They did an impeccable job on the wiring and set up. Elizabeth was friendly and knowledgeable and recommended where to place the sensors because of our dog. Walked us through the set and how to arm our home. We could not have asked for a better experience!

Cole and Juan were very enjoyable to work with on my new installation. Efficiency and quality on both the sales side and the install. Juan had a partner with him however, I don’t remember his name. Thank you.

Vivint is THE BEST security monitoring company. You own your equipment, easy to use and understand, 24 hr monitoring, 24 hr contact center and the equipment is all up to date. Been with them for 6 years and I recommend them to EVERYONE.

I was very skeptical about signing up for new service. With every question that I asked, there. My technician responded with patience and was very knowledgeable which made me comfortable with my choices. My technician was fast with the equipment and his personality top tier!

Vivint is the best! From start of my service with the representative over the phone until the installation, their service is awesome! My husband and I are very happy customers and would recommend Vivint to anyone in need of home security!

Mark and his team were great. The set up was done quickly and professionally. There was no inconvenience as I was going about my day. They showed me how to use the system and the app. Thank you!!!!

Camera technician made sure everything was perfect. Zane very knowledgeable and kind. I would recommend Vivint to anyone looking for a good security alarm system with a quick installation. I called Vivint and my cameras were installed the next day.

The previous homeowners already had Vivant set up in the house. Customer service was very kind and helpful when we needed assistance to get a new account. The tech that came to our house was very patient and thoroughly walked us through setup.

Noah was especially helpful in answering all my questions and also very knowledgeable! He did a phenomenal job and has outstanding customer service. Thank you Noah and Vivint team! Five star experience for me!

I lost my home as well as equipment in a fire. I called, informed them of this, they told me I had to finish paying off the loan with Citizens Bank for the equipment, no problem, I cancelled my service and Vivint a year later is still charging me for services not provided. 8 called and cancelled multiple times yet they still have been taking a monthly payment for service not rendered even Citizens Bank said the account was paid off and closed and vivint sales says I have to cancel the service, again they have not provided a service at that address since 6/24. They suck. Now I'm fighting for a refund and they keep giving me the run around. Filing a complaint with the BBB and get this they still try to sell me a package. How do they think it's ok to take people's money knowing they're not providing a service. It's called stealing. They suck

I have been trying for 3 months to cancel a service for a residence that I moved out of. I have offered to schedule a time for Vivint to pick up their equipment. I keep getting transferred from dept. To dept. and they're telling me my account is in deferment. And I am 3 months past due on payments. Why is it so difficult to close an account with Vivint??

Complaint about Vivint. Botched Vivint Installation. I started the Vivint service in August 2024 with a fresh installation. However, about a year later, I started having all 4-door sensors fail. When I contacted Vivint, they discovered the sensors were from their competitor. Their installer botched Vivint's installation by failing to install their sensors. Instead of Vivint resolving the issue by installing the sensors included in the original setup, they wanted me to pay $200 for 4 sensors. After multiple discussions with the loyalty department, we got nowhere. I got offers to pay for the sensors, get three sensors free, pay for 1, and finally replace all the sensors for free.

New experience. My first time having a Ring camera. I have a few kinks I have to figure out still but I enjoy having the camera in my house, I feel a lot safer now. Eventually I would like to add a camera in my house but I will wait for that.

This has been the worst experience I’ve ever had with a company. Vivint does not operate with integrity, honesty, or fairness. It all began when I sold my second home back in 2022. I reached out to Vivint to cancel the service tied to that property and even provided proof of the sale — yet they refused to let me out of the contract. Their reason? Because I still owed on the equipment (which I was never late on), they said I had to keep paying for service at a home I no longer owned. They offered to move the equipment, but I already had service at my new home, and the new owners didn’t want it. Despite all that, Vivint made me pay for three years of service on a house that wasn’t even mine anymore. That alone says everything about their priorities — profits over people.

I had the best technician. He made sure that I understood how my system works and he also did a good job and cleaned up after himself. I recommended this security system to everyone. I feel safe now that my door camera is set up.

From start to finish, installation was top tier. Everything was thoroughly explained and communicated in a way that was transparent. All of our questions were answered, and the technician walked us through our system once installed. We highly recommend Vivint.

Professional salesman and installers. Signed up and installed same day. Very easy to set up and view all cameras from your phone. New security door bolts & keyless entry are amazing. I highly recommend switching to Vivint.

Our installer, Mike, was very knowledgeable, friendly and professional. He faced a few obstacles in putting our home security system in like plug placements, and doorbell transformer that did not work, but he came up with a workable solution that may have slowed him down a little but certainly didn’t stop him. I could tell he was in pain from his back, but he pushed through to completion of the job like a boss. His work ethic is a rare commodity from the younger generation and is commendable.

I regret ever signing up with Vivint. From the very beginning, they have not been upright or transparent in their dealings. I attempted to cancel my account before the 30-day trial ended, but they refused to honor the cancellation. Instead, they agreed to provide several months of free service — an agreement they have failed to uphold. It’s now been three months, and I’ve been charged every single month despite calling multiple times to remind them of what was promised. When I first asked for a breakdown of the equipment costs, I realized I was charged over $1,000 more than the actual value of the equipment.

Used Vivint for about 2 years but ended needing to move out for the KC area. We had signed the equipment contract from the technician since He said it was standard. Little did we know that there are no equipment returns and if you cancel, you have to pay for the f-ing expensive panel and doorbell camera. Something to the tune of $2000 even after making monthly payments for them over 2 years already. If you ask if you can return the equipment, they use 3rd party contracts to pay off the equipment so they say they can't accept the return of the equipment. Complete and utter ripoff and not upfront about the contract details if you decide to move in 2 years. So now we have a useless panel and camera that we paid $2k for and just sitting in a box in our garage if anyone wants it for $1.

The process was quick, my technician Darryl was AMAZING, this was a great experience. Everything was easy to set up and my technician explained everything in detail on how to work my system. I would definitely recommend Vivint for your home security needs.

Vivint is a rip off, run away as fast as you can. The call center is in India, or somewhere like it, where you can't get answers. They will not let you cancel without paying thousands of dollars. The equipment is shoddy, giving false alerts 24/7. When a warning is given, by the time it makes it to your cell phone, there would be trespassers would be miles away.

After equipment was installed the 2nd day the door camera went offline and we did the reboot on the system and it didn’t work. I reached out to my technician Joshua and he said that I need an electrician come out to repair the transformer. I tried to call him because I was instructed but he is not responding. He also stated that he would have to run a separate wire and have it plugged into the wall. I normally don’t do these type of reviews but I feel like the service could have been a little different if it had been someone a little bit mature. It’s a lot more I can say but I digress.

All I needed was a camera replaced but it has been nothing but phone call after phone. The customer service is not trained correctly. I had a second appt to replace the camera and the tech said he does not have the equipment. I can’t even tell you the time suck the customer service is and incompetent this whole group of people have in this situation. I can’t even type the craziness of just getting a camera replaced.

Alarm is worth it, but not the cameras! I have 8 cameras, I'm ALWAYS having issues with them, either they're offline when they're alerting you, not allowing you to view, or when you try to view they're loading, telling you to try again but the screen is frozen, or they reset your zones and time limits without you knowing. I constantly have to have technicians come and try to figure out the problem with no answers, either it's because I dont have an iPhone, or I don't have enough internet. I had the internet checked and I have more than enough! Technical support is in another country so there's a language barrier, they try selling you more $300.00 cameras when I already have the same model and I'm trying to cancel service.

I have had Vivint for almost 10 years now with originally signing up for a 5 year commitment. They constantly try to get you to update their equipment to keep you locked in. I had a bad door sensor a couple of years ago. I called them to cancel at that time but was told they would replace the sensor for free if I didn't cancel my service. The technician lied and signed me up for another 5 years even though he told the sensor was free. No they won't allow me to cancel without paying for the remainder of the contract that I never agreed to. Stay away from Vivint as they to trap you as a customer for life.

The customer representative, Leslie was one of the most unprofessional agents I have ever experienced. She did not allow for questions and made it clear that she was helping another customer online while working with me. If I did not have this system already installed in my recently purchased house, I would have cancelled the service after speaking with her. I am left alone to figure out this system that I am not familiar with.

We just opened our small business store and we were looking for a quality security alarm company to sign up with. We reached out to Vivint and were very satisfied with what they offered. They installed within one day!

Excellent customer service. Install went very well. Very pleased with the outcome. Equipment is state of the art. Enjoy Luis our install rep, very knowledgeable and friendly. Would recommend to friends and family..

My installation was yesterday and was not the shining vote of confidence that I made the right choice. He was a nice guy, do not get me wrong, but I was not expecting a guy to show up in a beat up Hyundai, cracks the trunk and gets going. Broken English also made it harder to ask the questions I wanted and couldn’t get the introduction to the system I wanted for my family once it was setup. Again, very nice guy and did good work, but NOT the experience I was hoping for considering how expensive the service is. Hopefully I can be reassured somehow…

Roxanne was great and truly helpful. She explained everything perfectly and set things up clearly. From start to finish, she was a true professional and patient. She also made me feel comfortable with the experience and provide best option.

I was not in the market for a new security system, it just happened. Since retiring and learning to live on a fixed income, I realized how costly appliance repair would be or even harder to replace an appliance or air or heating systems. That’s when Choice Home Warranty had an ad on the computer, very tempting about repair or replace. At the cost of a service call. I have Choice Home Warranty to thank for suggesting Vivint come out and talk plans over with me.

He was a nice gentleman. He cleaned up after himself and explain all installation step by step. He made sure that we understood the panel, camera and sensors. Everything is working well. He was pleasant.

Great experience, Ahmed was a great tech. Very knowledgeable and professional. Walked around the property and fully explained what he was doing and what the process was going to be. Could not have asked for a better technician as he even walked me through using the panel, setting up the app, and looking away when changing the pin.

A great alarm system to have and I recommend to everyone and easy to operate-thank you for the alarm necklace to when you have a emergency and pet friendly when you are away and easy to set alarm for me

They were very professional, kind and helpful. I would definitely recommend getting this security system. The technician will help with everything when it comes to setting everything up and installing with the system and your phone.

AJ was amazing; Professional and courteous! He addressed all of my concerns regarding my new system. I’m sleeping better knowing that Vivint is on the job! Thank you and I will definitely refer all of my inner circle to your services.

The guys were very professional and knew what they were doing. They made positive suggestions to my original plan. That turned out much better than I'd hoped. I've already referred them to 3 other places.

Mr. Brandon was excellent in what he came to do, he did the installation and after we did a walk in through and he explained everything to us. I would recommend it to any other installations. Thank you so much for your professional attitude.

Don’t waste your time or money. These guys are an absolute rip off and the equipment is junk. We regret our purchase tremendously. Product and service is way overpriced. Be better than us and do your research before you get into bed with these snakes. They absolutely take advantage of people that don’t know otherwise. Would leave no stars if I could.

The best service I've experienced thus far. I will gladly recommend to choose this company for your security system either home or business. Products are better from security system out there and very friendly. Very mindful and they will meet your expectations.

Drew was great! He informed when he was going to arrive. He looked around for the best placement and made recommendations of placement. I decided to have it installed in my back office. He went over the use. Great service!!!

The equipment is nice but the smart thermostat could use an upgrade. Other competitors have better options. The screen goes dark and only comes on when you turn the system on and it goes dark in a few seconds. Other competitors' devices stay on always. Everything is fine other than the smart thermostat.

My tech explained everything in detail and showed me how to do things on my own. He asked me where I wanted the sensors and cameras to go. The problems are as follows: we needed to reschedule multiple times due to issues with his car, he damaged my wall and door, and he did not have the stand for the panel and it took a while to get that set. I had to schedule another technician to come out next week just to give me the stand. The system seems pretty good though. I love the smart lock and the camera quality is good.

The installer was fantastic, truly an amazing guy. Ran me through everything I needed to know and even sat with me while asked him questions! After it was all installed, he gave me his number and the company's number in case I had any more questions or needed help.

Great service. The tech was very knowledgeable and answered all my questions and made sure I received the best understanding of the service provided. I'm grateful to have chosen Vivint. Thank you, Vivint for your sevice.

Amazing customer service! The tech was very friendly and explained everything about my equipment and the interface and app are super easy to use! Would recommend to all who are in need of a superior security system.

I’m already very impressed with the services. My service tech technician Patrick was amazing. He was patient with me, he took his time to show me everything for almost any scenario, and made sure that I didn’t have any questions before he left. The safety features that come with the services and system Are top-notch.

Tim was very friendly and answered all my questions honestly. He arrived early, made sure called first, and got done early then he thought he would. He was very knowledgeable. I would definitely recommend Vivint to friends and family.

I never felt safe at home but now with my Vivint door camera and sensors I can feel safe at home, thanks to Daniel. He made sure to explain everything to me and walk me through the steps with the system.

Just installed but like the fact that I can see the front and backyard and know what is not armed. We have a pretty good neighborhood at times I wonder this makes the wonder go away not totally enough to know I can see my vehicles.

The gentlemen who installed my security system have been a great help in answering all my questions and are very professional and personable. I would highly recommend them to anyone wanting to secure their homes.

I recently had my Vivint system professionally installed, and I couldn’t be happier with the experience. The installer arrived on time, was courteous, and clearly knowledgeable about the equipment and setup process. Everything was explained in detail — from system operation to app features — and the installation was done neatly and efficiently. I truly appreciate the attention to detail and the care taken to make sure everything worked perfectly before leaving. Excellent service and a great reflection of Vivint’s commitment to quality!

My service was excellent. My technician came on time as he said he would. He explained everything to me step-by-step. We had a very good experience together, and I appreciate everything that he did and showed me and asked me is what I needed as far as more equipment that I could use within my premises. Oh wow, it was outstanding. And that is why I have service at both of my properties.

The install technician and his team were great - friendly, professional, detail-oriented, and genuinely cared about doing a quality job which met/exceeded our expectations and requirements. Highly recommended! The back office support, however, left a bit to be desired. Was challenging for the install technician to coordinate with “corporate” which caused considerable delays and rework. He managed it to the best of his ability, but this is definitely an area for improvement in the install process.

Please don't get them. They are scam!!! They will sign you up for a 60 month contract and when you buy the equipment you are stuck for life, meaning you cannot use your equipment with no other companies.

I was not happy with my experience. Got text messages to set up alarm instead of a phone call like I was told and they were not clear on the instructions. After my contract is over, I will not renew contract.

Great company so far! - Staff has been great and product is top notch, I will update my review if anything changes. I really like how many features are in the app and how much control I have. Very clear picture!

The technician was professional, courteous and quick. Didn't like the surprise install fee & 1st month due at install after paying $2300 in full for the equipment which I thought included everything. But...

Seth is a very efficient installer and a great representative for Vivint. He explained everything in simple language. He arrived right on time ang straight to work. I think prices are reasonable and he explained the monthly cost.

Tevin from Vivint was absolutely outstanding! He reprogrammed my system quickly and made sure everything was working perfectly before leaving. He took the time to explain each step and answered all my questions with patience and professionalism. Tevin was friendly, knowledgeable, and made the whole experience stress-free. I really appreciate his attention to detail and great customer service. Thank you, Tevin, for getting my system back on track!

Very friendly tech. He was punctual and professional. He answered all questions and understood my concerns when it came to camera placement. I would definitely recommend Vivint to anyone and everyone.

Just had my system installed, my tech was very friendly and helpful with all of my questions and installed everything quickly. He explained how to use everything thoroughly and left me feeling great about having the system and this company. I haven't had it in use long to know how the monitoring is, but I believe it will be a valuable service for our home.

Installation was very professional! I have Vivint for all 3 of my homes and it works great across the different properties. Super easy to use in high-quality equipment. Definitely the best security system out there!

I had Vivint home security for several years. At the beginning the system worked perfectly until it was no more. It was impossible to have a technician do an in- person visit, as everything is done by phone. We had multiple false alarms during the day and especially in the middle of the night. Eventually we were charged by the police for coming to our house due to these false alarms. With all these issues we still kept Vivint. Eventually we decided to cancel the service. In June 2025, we call to cancel our service. We were told to speak with the cancellation department, which we did and that we thought was settled.. (We were never told that we will receive an email of cancellation to return to Vivint to finalize the cancelation). We then installed a Ring camera and we went away for two months.

My service technician, Jessie, did a fantastic job explaining what he needed to do and answering my questions. He was very thorough explaining all of the equipment and options and worked quickly to get everything installed.

Wonderful! The representative took the time to go over all options, prices, and instructions. Both of the workers worked hard to get everything done in a timely fashion and gave great advice on where the cameras should go. They worked with the layout of the house and problem-solved through a couple of rough patches. They were polite and cheerful and made sure this was a positive experience. We feel some much safer and grateful, thank you!

Thanks for your excellent service. The technician walked me through the process with ease. The set up was simple with easy to follow instructions. The technician answered all questions on the spot. No problems whatsoever.

Professional tech. Knowledgeable tech. Fast service. Accommodated my needs. App customer friendly. Camera quality efficient. Smart lock works well. Motion sensors working. Glass breaker installed too. Definitely referring!

Kerwin was Amazing! He was throughout, explained everything very well, kind and patient with the chaos going on around him. Would continue business with Vivint just off of that interaction with him! The service and system are great also! Excited to use them!

My Tech was good and very professional. When I needed to ask a question he didn’t hesitate to answer. Awesome experience. Glad I had a great opportunity for my first time being an homeowner. Thanks a lot.

Luis was very friendly and helpful. Will definitely be recommending him to my friends!! Gave good advice and info, efficient and very respectful to me and my partner. Knew where to set up cameras that would be the best spots!

My experience with Vivint has been nothing but positive. Installer Darius came to install my new system and he was very knowledgeable and professional. He answered all of my questions and concerns and did a very clean install. I would highly recommend him for installs at people I refer homes.

The system is great. The installation process was great. Overall I have no complaints about my experience so far. Cameron did a great job installing everything and being very open and kind as we discussed what would work best for my lifestyle and all.

Very professional install. Loads of security measures equipped and in & out easy install. Super convenient to use, monitor and observe from away! Easy app and easy billing procedures. A must install! Thank you kindly, 😊

I had a great experience with this home service! They were punctual, professional, and did an excellent job from start to finish. Everything was completed on time and with great attention to detail. Communication was clear throughout the entire process, and they made sure I was completely satisfied before wrapping up. Highly recommend them to anyone looking for reliable and high-quality.

Alan and Ronald were great! Did a great job and were very knowledgeable and efficient! Definitely made the process easy. I will be recommending to family and reaching out for additional service if needed.

I was hesitant to even reach out at first because I always feel like I’m going to get taken advantage of. But that was not the case at all. The process was quick and easy. And everything was well explained. Everyone I dealt with was professional yet friendly. My only complaint is how the wiring was done in my bedroom. I’m really unhappy about that and will be reaching out to Vivint about it. It looks really bad.

Great service. Very knowledgeable about system..cameras..angles. Software.. I appreciate how company called and made sure I was satisfied above and beyond my expectations. Installer walked me through system and app on how to operate system from panel and app.

The technician was very professional and did an awesome job. He took his time and sure everything was good and as it’s suppose to. I would refer this company to anyone who is looking for home security.

We had an overall great experience with the installation and explanation of the different equipment and plans provided by Vivint. The only downside is that we weren’t offered the 25% discount on additional equipment purchased on or before install date since we are reliant customers. That's why we chose to go with vivint from the beginning. Other than that the pro tech was great and helpful and we had a great experience. Great front door view as well. We have a little more peace of mind.

The technicians were awesome. I had a great experience. Shout out to Ryan, you’re a true professional. I recommend this company to whoever is looking for security in their home. You’re at the right spot.

Tristan was one of the best technicians I've worked with from Vivint. He was thorough and offered several solutions to help ensure my new house was setup correctly. Hire more experienced technicians like him.

They compromised my security by giving away my safe word online without asking any security questions and they still want to charge me almost 2000 to cancel service and they want it all at once not in payments and that part is not in the contract that it would have to be paid all at once if you cancel.

The experience was quick and painless. The tech knew where he should put all the equipment and knew exactly what each one did to know where they would go best in the house. Answered all the questions we had.

Vivint security system is second to none! The installation was fast and efficient, and all issues were resolved as soon as possible. The installation of the camera was a challenge but the technician did what he could to correct the issue.

The technician was very respectful, professional, knowledgeable, and helpful. He displayed great work ethics. He had patience and understanding. I would definitely recommend Vivint to my friends and family.

Mike was very professional and knowledgeable. Answered all my questions. Showed me how to work the app. Made sure that I was okay with the install and payment plan. Tested all equipment to make sure they were working.

Loveee my rep Elizabeth **. Seamless process through the sale. My technician Brennan was awesome & the install blends in perfectly with the home. He showed me everything I needed to know about the system.

Quick install and Chaz was amazing with explaining everything and making sure we understood how the system worked. Very friendly and professional. Camera quality is wonderful and very clear. Arrived on time, quick installation, as well as kept work area clean.

I switched from ADT due to their poor customer service. Vivint was great to work with! My installation rep, Bryan, was awesome. Everything at Vivint has been super easy. I was referred to Vivint by my niece who has had their service for several years and has been very pleased. The panel is much more user friendly than my previous panel. I am very happy.

Quick, easy and very friendly crew. Installation was quick, Joe explained things to make easy to understand and he was also very friendly. The step by step instructions made it easy to setup. He also informed me about the app and any other products they offer.

The technician, Danny, was very professional, friendly and patient. He explained everything very thoroughly, which I really appreciate because I'm not very tech savvy. Although there was technical issues with my internet, he stilled showed me how to use the app for different features. After my internet issue is resolved, he made it very clear to call him if I'm having trouble connecting to my wifi.

Andy, the installer was super thorough and helpful. Very well mannered and patient. He made sure we understood how to use the equipment. Super professional. A good asset to the company. The equipment is easy to operate and exceeded what I was expecting.

I’ve been with Vivint for a few years. I paid off my equipment over a year ago, but I noticed that as soon as I was done, they claimed my equipment was outdated and tried to push new upgrades. Service quality was already slipping, so I decided to cancel. When I called, they offered me “discounted equipment” with four installment payments, which sounded reasonable. But when the technician showed up, he charged me the full amount upfront — a large sum all at once. When I called customer service, they told me I’d have to dispute it with my credit card company myself. To make matters worse, I was told I couldn’t cancel my service because I was “under a new 48-month contract.” I never signed or agreed to that. Be very cautious with this company. In my experience, their practices feel deceptive and misleading.

Tech was nice and explained everything thoroughly. I was very satisfied with the service. Also, the rep I spoke to was very clear on explaining how everything was going to go and made it easy to understand.

Overall good experience. The technician was awesome. Explained everything to me thoroughly and did a great job installing the system. So far so good! I really like the system and it makes me feel safe and secure, knowing that my home is protected when I’m away. I would highly recommend Vivint to anyone looking for a good home security system that includes monitoring, the pricing is fair and the 0% interest on the equipment really made it a lot easier for me to purchase the system.

Very friendly & helpful staff. Rashad & the other guy was absolutely amazing! Hid my cords correctly and mounted my cameras where I wanted them! They helped me the whole way & I thank them for their service!

I started Vivint back in 2022 for my apartment. It was easy to use, seemed great. However, they opened a line of credit in my name for the equipment which was not fully explained. I called to cancel services in 2023. They told me they will defer the account until my move is complete. I called back in 2024 stating I want to cancel, they said I have to pay off over $1,000 to cancel the service. Absolute scammers, horrendous experience, please learn from my mistake and do not engage in business with them. After paying down my line of credit, they are charging me for services I haven’t used.

The whole process has been extremely smooth from the coordinator at the office to the technician who did the installation. Extremely professional and polite at every step. The system seems awesome and really easy to operate and the cameras work wonderfully.

I am very impressed with the speed of the installation and the professionalism of the installers, price is right and I am quite impressed! I love the ease of use and their program to promote within. I recommend this Security Company to anyone serious about a quality product and security service!

My installer, Montell, was fantastic. He walked the house with me to determine inside & outside camera placement as well as where to drop our lines since we have no garage or laundry room. We’re very pleased with our purchase. System is easy to use. As an older person, I was able to use the software to label the cameras, set my intrusion area, and change my keypad code with ease. Camera quality is excellent. Vivint called the following morning to make sure we were comfortable with the system. Had to reach out to billing the following morning as well to make sure they were aware that we did not need one of the outside camera that was on the original order. We were able to get the house covered with only four cameras. Customer Service checked on it for me and said that the technician had already noted that only four cameras were needed and that Vivint would make the necessary adjustments to my order/purchase.

James and the man training were great. They spent a good amount of time making sure everything was good and also spent time telling us about the system. So far we like the secure feeling in knowing we are protected. Highly recommend!

Daryl was incredible. Thank you, the installation was a success. Everything works beyond my expectations. Daryl explained everything. The technology is amazing. I tested everything after Daryl left and it works perfectly.. Thank you Vivint and Daryl my tech.

I wanted to cancel my service since I am moving out of state. If I tell you, it was the worst experience I have ever had. I don't know how many times I had to tell him I want to cancel my service is unbelievable. He kept telling me what he can do for me. I told him I just want to cancel my service, and I want a confirmation number. I had to yell at him, so he finally understood. I will never ever use Vivint again.

Vivint offers comprehensive protection with smart automation, professional installation, and 30 days of continuous video storage. Its medical alerts, driveway coverage, and mobile app support trauma-informed safety and legal documentation. Ideal for securing both my home and nonprofit workspace, Vivint aligns with my need for stability, remote control, and proactive monitoring.

I would give 5 stars but cost of equipment is pretty expensive. I love the service, although I had a fight with keeping the doorbell camera live. I had to keep rebooting it every day and then I had a serviceman come by and installed another router that went directly to the Vivint devices. I haven't had to reboot the doorbell since... BTW, my own smoke alarm signaled Vivint when I burnt some food one afternoon. Yep, it worked and they came a running, "Are you okay?" Monthly fee very reasonable, under $25 per month I've had a year, this month I highly recommend. Oh and if you get it, you get a discount on your home insurance and please be informed about the water detectors in case you have a leak under the sink, hotwater heater, washing machine. It's really worth it and again, a discount on the homeowners' insurance.

I had a Vivint security system installed today so this review is for all the steps I went through to get the system in. The first point of contact was Zach a sales rep. At their headquarters at UT and he was great. He gave me all the information needed, walked me through the whole process of what will be installed, how many sensors and system devices I might need. He tailored a package for me, gave me a discount and few additional parts were included for free like 2 smoke/CO2 detectors and a doorbell camera as well. He wasn’t pushing or aggressive in his approach like many sales guys. He gave me time to think over if I want to sign up with them and I took time to research other companies before I got to the decision to go with Vivint.

Ryan provided excellent service when installing equipment. He made sure I knew how to operate home security system and help me set up my Vivint app after system was installed and he departed. Thanks!!!!

STAY AWAY! This company makes it painfully difficult to talk to anyone in customer service to get any kind of resolution for problems. Our family went through an extenuating circumstance back in 2022 and moved from our home. Throughout the next year we called and attempted to cancel the service and were informed that it could not be canceled until the equipment was paid off. The equipment was paid off shortly there after and they jumped through more hoops. POA was provided to the company and they continued to take monitoring fees out.

Awesome customer service. Guaranteed satisfaction..Thank you Vivint for your fantastic service! Recently transferred from ADT and I am very happy about that because their service was entirely too basic..

We got Vivint yesterday, and they were able to come out the same day and install everything. The system is extremely easy to use and it works great. The cameras are extremely clear and work well even in the dark. Everyone was professional and knew what they were doing with the install.

Tech was proficient and knowledgeable. Great customer service! Offered me great protection for my home and help me to understand how to use the equipment. Five star Service! Happy to be a new customer.

Total professionalism, explained in detail everything and more. Very prompt timing and installation. I honestly could go on and on. I 100% recommend Vivint for all your security needs. They also check your smoke detectors and tell you how to hook up to your local police dept.

I had an awesome experience! My salesperson Leka was knowledgeable and efficient in helping me to get signed up, he walked me through each step. The technician was just as great, quick and efficient!

Got an amazing deal for our security system and a very fast installation! Thank you, Alexandra ** for making it easy to purchase and being accommodating to our company’s needs, and thank you, Cameron for getting everything hooked up and ensuring we understand how to keep our dealership protected.

The Sales representative Mr Irvin and the installer Michael for Vivint were soo professional and informative about their product of home security. I know I will be adding more to my home. Feeling safe is very important to me with the neighborhood which changes consistently. I learned more about being safe in my home with the 2 Vivint Company Sales Representatives and the installer while they were here to secure my home. The security System is easy to learn, so you don't have to be tech-savvy to operate your system. Vivint have soo many security equipment for all your needs, especially if you are elderly or a Mom with small children. Take advantage when they arrive in your area. I now see more signs up of Vivint as I drive around. I Thank You, Mr Michael and Mr Irvin for helping me to feel safe and secure in my home. As you travel to help others, please be safe and happy that we have met.

John was very thorough, clean completely, walked me through every step of what he was doing as well as how to use the equipment didn’t take as long as what projected timewise which it saved me time as well.

Very good customer service and customer support technician showed me step by step instructions on how to use the service and how to get the product to work properly, very helpful and very informative and very helpful with everything. Thank you.

I couldn’t be happier with the service I received! The team did an outstanding job installing my home security system. They arrived on time, were very professional, and took the time to explain everything step by step. The installation was neat, quick, and tailored perfectly to my home’s layout. What stood out the most was how friendly and knowledgeable the technicians were—they made sure I understood how to use the system before they left and even offered tips to get the most out of it. I feel much safer knowing I chose a company that truly cares about quality and customer satisfaction.

I was please with the customer service to transfer the service. The cameras go offline often so not sure what's up with that. It takes forever if I do need to call in for a fix. Then it is costly if a tech has to come out.

The salesperson was very polite and professional. The crew that installed equipment left a mess and started drilling in spots on my walls, then changing where they should locate things. Now I have spots on my walls that have to be repaired. Recently someone gained entry into my house, while I was sleeping, without any alarms or alerts going off. Nothing showed up on the cameras. One camera is pointed straight down at the ground.

Technician was very nice. Respectful and helpful and made sure I understood everything with the system. I would definitely recommend to family and friends. Technician did not disturb me at all. He worked really quickly and even let me know when my groceries arrived by bringing them in for me.

I had a good experience with the Technician. He was very professional, helpful, and great with explaining problems. I would recommend his services to anyone looking to have their system setup. That's all.

First I want to say I love the professionalism and knowledgeable people this company hires. I’m so glad I switch from ADT to them. The experience so far has been nothing but the best. I would refer you.

Best company for home security systems in the valley. From amazing customer service, affordable plans, excellent equipment, and same day installation. I am impressed and have no regrets; I truly love the service, the products, and quality.

Habib ** was amazing. He was quick and efficient. A real pro that was an expert at this installation. He was also very informative and helpful about the product and the correct sources to increase my knowledge of our new home security system. Thanks again Habib, great work!

Trash company that throws in a free alarm system with solar install. I said NO I don't want, they did it anyway. I used alarm 3 times in a year, the keypad failed and alarm was stuck on so I ripped unit from wall and told them to come get it or replace it.... never heard back. Now they started auto billing me for the free system I didn't want that doesn't work. Call to cancel and there's a cancel fee - any company doing all this shady billing and hidden agreements it's a ** company.

My Technician Sam was VERY prompt and professional! He answered all of my questions and helped me get familiar with the system and all of its functions! Definitely will be recommending this service to my family and friends.

Nate was very kind, he explained everything clearly, and I didn’t feel like he was pushy. He was punctual and worked quickly. I have a good feeling about switching services because of how he represented the company.

Equipment looks great, good quality. Install went well other than not being able to use my pre wire outlets. And holes had to be made on my walls. But tech did a good job overall, went well, now just have to see how they perform long term. Thanks

Great customer service from the start. Assib and Saad very friendly and clearly explained everything. Doug was above and beyond! Efficient, kind, good clean work. Big fan and excited about our system. This system works well and easy to read and understand. I like everything about it.

I had a great experience with my salesman Tyler and my service technician Marlon. Both took the time to thoroughly explain all of the options and features to me, the best places to put the equipment and how to use the system which has me completely covered. I felt comfortable completing my final app setup steps and feel I should be fine in the operation of the system. Tyler and Marlon were both very professional and knowledgeable, they respected my time and property; they were a complete pleasure to work with. I feel completely safe now whether I’m home or away. Companies need more people like these two gentlemen.