Vivint Smart Home

I have read several of the reviews on here and my story unfortunately is the same. A knock on the door about 8PM on Saturday night. The next thing I know, we are buying into the whole thing and the salesperson says I will wait here until the technician comes to install the "free" equipment. I guess he was taking up our time so we could not get on the internet and research this company. We get all our equipment installed including the smart thermostat. THEN we start having problems with our air conditioner, not cooling our house properly. I call Vivint and someone comes out and calibrates the thermostat on Friday. Before the technician left, he said "Call the sales rep if you still have problems. He can get me back to your house faster than if you call the office." So Saturday, I call Colton and leave a voice mail for him to please, please, please call me, my thermostat is still not working properly. I don't hear from him until I text him at 10PM Sunday night. He tells me he is at a restaurant with people and he will call me later.

I have had this alarm company for over 5 years due to a contract that I signed. I never had an issue with the company, but I also hardly used the service. In March I called the company to cancel my service and the person we spoke to said it was no problem and it would be canceled. In April I continued to be billed. So I called again and spoke to another person and they said I had to send a email canceling my account and then I would no longer be billed. I sent the email and then was billed again in May. This time we asked to speak to a supervisor and he said that he could see the email and was going to credit the month of May and we would no longer be billed and apologized for the inconvenience. It is now June and I have again been billed and never received any credit.

I allowed them to install their "free" equipment with the expectation that they would support the system as they said. They didn't support the system. I've had numerous problems with the system and each time I've had to have a technician come out, I've had to wait at least 2 weeks before one was available. Needless to say, I was highly miffed when they would call 1/2 hour before my "window" was set to expire to tell me that the scheduled technician was either sick or had a family emergency and wouldn't be able to make the appointment. Of course, the next appointment was 2 weeks out. This happened 4 times and I finally told them that I was considering this a breach of contract and I would not be making any further payments to them. I have filed a stop payment with my bank. The next move is theirs. We'll see where this goes. Can't tell you how angry I am with them. The only reason I have them coming out is because their camera won't connect to the internet!! What do you need the camera for then?

Before I signed my agreement with the Vivint door-to-door salesman, Alex **, I specifically asked him, "What happens with this contract if I move?" He stated, "Oh, the contract is just then cancelled." Now that I am about to move, I called Vivint to cancel my service, but was told I couldn't cancel the contract even though I was moving to another state to live with my son. Now realizing that Alex ** misrepresented and lied to me about this, I then called Alex directly and told him what Vivint was now telling me - that I cannot cancel because I am moving to another state to live with my son.

At about 7 pm this evening a Vivint sales rep came to our door. Very good salesman and before I knew it I was buying what he was selling. The product sounded great and we needed an updated system. Then he says that his installer is on his way to install the system. IT'S 8 PM!! I've had a long day and my gut is saying this is not right. SOOO .. I google to see reviews on the company. WOW. Not one single good review. Needless to say... I asked the installer to leave. Next thing I know, the sales guy is here again begging to come in and talk. I've had a long day and had enough of all this since the reviews tell me I am not going to have a positive outcome! Whew! Got out of this one by a squeak!! Thanks folks!!

I had a Vivint salesman come to my door today. When I saw what he was selling I was actually quite excited! I'm a Realtor and had seen these systems in homes I've sold. I love gadgets and was very interested in the smart phone compatibility to control and monitor my home systems from afar.

I sold my home and was still under contract with Vivint. I contacted Vivint and was told that my service could be transferred to my new home once it was finished being build and my service and charges could be suspended until I was in my new home. They never quit charging me and we could not get them to stop service at the home I no longer owned. Therefore, we got a call every time the new owners set off the alarm! We had several sales people come to our rental to sell us vivint service and I explained my situation to them also, always with a promise that they would be getting back with me... Never happened! We have been dealing with this for 2 years and still going!

On our first vacation and the system didn't work. Then we scheduled an appointment and they no showed and no showed the next day and wanted to charge us! So after waiting 6 hours the first time and no one showed up, we left out of town only to have our system not work!

On May 22, 2014 Donald ** a salesman with Vivint knocked on our door at 9pm. He started with his sales speech, we asked him that due to the late hour would he please return at another time. He persisted, so we let him in. We were in the market for a new alarm system and yours seemed like a good product. Donald said it would be installed this night. I told him I was not feeling well and running a fever, could we please do the install another day. He insisted it would not take long, we still said "no", but he called his installer anyway. The field installer arrived, the "quick install" was not complete until after 1 am even though a second technician showed up to help because the first guy was having problems!!

Vivint debited my account during month - they assured me would be free. The debits resulted in OD charges. Vivint refused to rectify charges. Vivint Security told me they would provide 5 months free service and an additional month free for a false alarm dispatch. They assured me I would not be billed for 6 months and at the end of 6 months my contract was to be reduced from $60.99 to $49.99. They billed me on the 26th for $60.99. When contacted, they told me they could only credit back $11 for the overcharge. Instead of crediting my account $11, they debited it for $11. I am on a fixed income and OD charges resulted. I called the company and was told they would take care of the charges and the OD charges. A month passed and nothing was done although I called them repeatedly about the $60.99, $11 and $105 in OD charges. I told them I wanted to cancel services and they told me I would have to buy out a five year contract to do so. Each rep told me they were submitting the charges for "approval" and one had told me the money should be back in my account. It was not and the matter was not resolved.

So, Saturday evening, around 8 pm, a young man rang my doorbell, then knocked several times before I opened the door. He NEVER identified himself but was very pushy, even AFTER I explained to him that I was just sitting down with my dinner. He continued with his scripted introduction to the company, showing me videos on his iPad, showing me the app on his phone, etc. After about 30 minutes, I asked for a business card and told him I would call back later, that I needed to finish my dinner and get ready for bed. He stated, "I cannot guarantee you this deal will be available on Monday." He handed me a card that he had to write his info on, and left, stating he will contact me on Monday (Today). He also stated he had another appointment in the neighborhood on Monday and he would be back.

Vivint person "I'm not a salesman" came to my door Friday night and implied there had been break- ins in the area due to telephone wires being cut and disarming alarms. He told me my neighbor (whom I don't know) referred them to me about replacing my current system. After listening to his spiel, which included him offering free service (of some type) which was only limited to several homes in the neighborhood, and putting up a sign in my yard, he wanted to talk to both me and my wife. I told him she wasn't interested in talking to him. He wanted to come back the next day to talk but told him I wasn't interested. Told him to leave me a business card and some info and I would look it over. He closed his iPad, shook my hand and left. As I left neighborhood for dinner, saw another "salesman" walking the streets. Don't know the costs involved nor did I care but wouldn't buy ANYTHING from such a solicitation style.

Multiple issues:

I had an account with APX (Vivint) and which accomplished nothing more than collect their fees. When the contract was due to expire, I notified Vivint that I did not want to continue with them. They then notified me that I had to write a letter to that effect which I did but found out that the letter arrived too late and I was stuck with another term. That cost me another contract fee. At the end of that term, I got the contract closed. About 3 weeks, ago a representative from Honeywell (Vivint) stopped by and wanted to know if we wanted to renew our contract and when he was informed that we didn't, he announced out loud that I was no longer covered and he did it with enough volume that I am certain that the neighbors heard.

I called Vivint today, May 31, 2014 as I needed to change my banking information and drop my service down to the absolute lowest level as we just had a new baby and are extremely tight on our budget. We currently have the plan that charges 60.99/ Month.

In March 2014, I had a salesman come to my door for Vivint security. He was a very nice man and the services sounded wonderful. I am a single mom and at home a lot by myself. I thought this would give me peace of mind. I explained to the salesman that this was great but not in my budget until July. He got clearance to give me the services at no cost to me for the months of April, May & June if I paid the month of March and the initial installation. My payments of $60.99 would start July 10 and continue for the remainder of my contract, so I signed up.

NEVER use Vivint!! We purchased our home 3 years ago and the past owner paid his remaining contract with Vivint until January 2014. We have had constant calls from them asking for money we owe them, even we have no contract with them and want it disconnected. Sounds easy, not!!! I have spent countless hours talking with countless people in Utah explaining we do not want their services and to disconnect it now, they will not do it... We are unable to get a contract with another reputable company until it is disconnected, in all actuality we are being held hostage by these terrorists. Help, what can we do!!!

One of Vivint's salesmen came knocking on my door on 05/27/14 and was abruptly sent away after attempting to use pressured sales tactics. Many of which are listed here on this site by other individuals dealing with these very same folks. The salesman was very insistent that I provide him with a detailed account of what home security measures I had in place within my home. I would suggest that no one provide that information especially to a stranger. The salesman had no business cards or way to identify himself outside of just taking his word. The corporate office could not verify his identity and could care less what I had to say. Do yourself a favor and just say "no" to these people.

I am appalled by this company’s practices. I almost wonder how they get folks to work for them. I signed up for VIVINT in 2011 in Indiana and recently moved to Connecticut in 2014. My contract was for 3 years (36 months). But when I called to cancel the rep I spoke with told me that my contract was for 42 months. I was almost weak. He told me that they would transfer service and to give them a little props. Their service is actually good, but there are alternatives in the market that are cheaper and just as good.

Vivint is a POS!!!!! I will never let anyone I know get it. All they are is a joke. They lie just to get a sale and when you sign the contract you can't get rid of it. The salesman lied to us from the start. He seemed cool but come to find out he's just like a damn car salesman always trying to sell something any way he can! He said we could try it out for free for one month. And lo and behold the next day they took money out of my account and overdrafted me so I called our salesman and yelled at him for lying to us and all he said was, "Sorry there's nothing I can do, it's out of my hands." So then I call vivint and demanded to cancel it but they said it's been three days and after those three days you have to keep it. That you're already in your contract. So I told them I wanted to talk to a manager.

A Vivint Salesman comes to my door at 9:00 this evening on Memorial Day. I have a sign on the door that says "No Solicitation", then spouts off all of the names of the people who live in the house and then tells me has to personally talk to me about something, which was an alarm system. I told him to leave and called the company to tell them never to come back to my house, which I was informed they have no idea who came to my house and hung up on me because I wasn't a customer. I called back and they told me there was no manager in the office as it was Memorial Day. This is a creep company who is trying to scare you into buying their alarm system. I was told by them they didn't care what I thought, that they were too big for me to hurt them. It's recorded if anyone who like to hear it. Customer Service should be fired for their remarks to me. I will post on every website and when I can find a site to upload the call I will.

If you ever see a man in an orange shirt knocking at your door, open it & SLAM it in his face! A few months ago, this nice gentleman came knocking at my door, asking if I had an alarm system. I told him no, but eventually would get one when time & money permit. He basically shoved his way into my house asking to take a look around to show where everything could be installed. Keep in mind, I did not invite this man into my house. I did not request to hear where they could place things. I mean, you haven't even explained the company to me yet! At this point I was pretty agitated, but kind like I am, I listened. He talked about the many burglaries that have gone on in the area & they have been installing security systems for the past few days in the neighborhood.

The salesman was great. The lady on the phone doing confirmation of bank account info was great. Installer was great. The problem stems from the erroneous information I was given at the time of purchase. I was told by the salesman and the lady doing bank confirmation that I was being given a contract length of 2 years (24 months). Evidently, someone transposed the numbers. The actual contract length was for 42 months. I was not told that until today. We are moving & our new apartment doesn't allow outside security systems, not even the "nail-less" installation. I called to discontinue service today & was informed that I have 9 months left on the contract. I told him that my contract was only 2 years, and he said that it was 42 months. He had me look at the system purchase & service agreement. Yep, there it was, 42 months.

I called them, we talked and set up an appointment. Before I got off the phone they had already taken the money from my account. I had not seen any one nor had I received any services. My money was gone. I called back to cancel and they lied saying they will return my money the next day. I called again a week later. They sent me to their tech department and let me stay on hold for almost 20 minutes. From April 14 to this day, I have not gotten or received my money. So I contacted the Better Business Bureau and they told them that they sent it to my bank. It is funny no such transaction has taken place. They are the sorriest and most disgraceful company I have ever done business with (Real Talk).

I've read a number of these reviews and our situation is very similar. It started with a convincing sales pitch when we had already been considering getting an alarm, so we signed up. The salesman advised he would set up a time to install.

I called and emailed 3 months ago to disconnect my service according to their requirements yet they are still taking my payments out of my account. I had no phone service during this time either making it impossible for them to monitor my house. I have talked to 3 different customer reps and they all have told me I will be reimburse and payments will stop yet it continues. I would never deal with this company nor recommend it to anyone!

About a year ago after our contract with ADT ran out a Vivint rep came to our door and told us they had bought out ADT and were out renewing contracts. They offered us a low price and said we could choose what day of the month to have a debit from our acct. For the first three months everything was fine... AND THEN, they stopped billing us. And then began again on a different date. This put our acct in the negative every month! racking up late payment fees too! Then we started getting calls from the company every day, 3x's a day. (and still getting them...)

Salesman came to my door, eshe saw that our contract is up. Said he can give a less payment plan for $55.99 at 42 months. Told him that I have to speak to my hubby cause his Afgh., said I can sign and he'll give me till 29 Jan., but the fact he signed 13 Jan. I spoke to a lady name Scarlet. Lady asked what's the reason. Told her hubby was not sure if their contract will be ending so didn't want to have a payment that we can't afford at $55.99. Lady said if she can get it down to $34.00 at 36 mos., instead of 42 mos. Said Scarlet, said she would note it on the acct. which she never did because they're taking out $55.99 plus $11.50 which they don't mention! Brings it to $66.49.

On Saturday, May 17th 2014 a very polite and personable young man rang my bell and told me that he was selling anything - just giving me an opportunity to get in on the ground floor of a marketing blitz for this new company VIVINT. I was told that my house was selected because it had a certain look and would be just the "right fit" for this new type of marketing. I NEVER let door-to-door salesmen into my house for any reason, but this one was very good at his craft. He had an ever-so-slight stutter which made him sympathetic and endearing at the same time. Big Mistake!! Before I knew it, I was signing up for a "free" system which was going to cost me $175. Being the skeptic that I am, I refused to grant them access to my credit cards or checking account, opting instead to be invoiced. Once the paperwork came out, another surprise, I thought that I was committing myself to a 16 month term, only to find out it was 60 months and a financial obligation in excess of $4,000. Not so free now is it? However, the deal breaker was that after investing an hour and a half of a very beautiful Saturday afternoon to this sales pitch, I was informed that the installer "just happened to be in the neighborhood" and was on his way to install the system as we spoke.

Started account by phone with salesperson Ben ** first of month June. He said he needed money first before he could make appointments. It had to be in boyfriend's name for credit reasons. On the 5th made appointment and he took 99.00 from my checking account within seconds. After further research we decided not to make purchases, nothing signed. I have spoken to several people from vivint and do has my boyfriend. We were told it's in the system, it's been approved? It will be in my account within 3 to 5 days. Now they are saying it will be mailed. I'm pressing charges Mon. I think this is the worst customer service. I wouldn't recommend them to secure my fog house.

We signed on with this security company in 2011. Two very handsome young men came over and talked about their service how great it was, etc. We signed on for 3 years. They did not tell us that we get charged for when the alarm goes off and the police do not come. We tried to cancel the service 5 times and each time they claim we did not call when we did and they claim we did not email when we did... We are about to report this company... I feel so stupid that I signed up and was so gullible. These people are scammers and it is crazy. Learn from me. DO NOT SIGN UP WITH them... Boycott this awful company. They are a bunch of Mormon scammers.... Please listen to me.

Vivint is a total rip off!! I was promised I could suspend my account at any time. I tried to do so in March of 2014. In April, I noticed charges to my bank account. I called as was promised, it would be put back into my account. In May, I was charged again. I called out of fear of being overdrawn, and was told there was nothing they could do about it, and that after approval I may or may not be issued a refund check, even though they acknowledged it was their fault. I was angry. They broke their own contract with me and I will not give them another dime!!! They are rude and a terrible company. As far as I am concerned, they stole money out of my bank account. I feel everyone on here should file a lawsuit against this company. They also wired in my HVAC wrong, causing me no heat during the winter and astronomical heat bills. This is not right and there has got to be a way to stop them.

The sales agent came to my house at 9:15 PM to sell me the products. He came into my house without asking for any permission. When I opened the door and keep on asking me personal questions about my husband's and my work schedule!!! (Of course I didn't provide him with any information.) He even told me he loved all of our furniture and since I was home alone with my child I tried kicking him out but he was very aggressive and would not get out of my house. I got very scared because he keep on telling me that every time he passes by my house he doesn't see any cars and that he noticed that we have a small dog and how easily people can break in into my house by jumping the backyard wall.

In 2011, I was pressured into signing up for Vivint. I was no made aware of all my right, and missed the early cancellation. Totally my fault. So I held onto the account for 3 more years. On April 15, 2014, I called into Vivint with the intent on cancelling the service. I was helped by Carissa. I was notified that I had a 42 month contract, and not a 36 month contract. She told me that since I am I would be within 6 months of my contract ending, that I could cancel my account effective May 10 so long as I sent in a written cancellation notice. She said that I could fax or email the notice with a termination date of May 10, 2014.

This company is a joke. Calling and getting through to talk to someone is a hassle! Cancelling is even worse. You call, then they want you to fax in your cancellation. After faxing, they want you to call again to make sure you are cancelling!!! Really?!! Yes! I want to cancel. Even after my contract was done, they are still withdrawing money from my bank account. This is theft. I call in to get my money refunded. Nothing!!! They've done nothing. Don't get caught in their phony lies. They are truly crooks. Honest to god.

I called to cancel a year back and asked when my contract renewed and of course the agent could not give me that information because another department handled it and she did not have access to it. I went about my business and on March 24 of this year, I called to cancel because a payment was to be debited the next day. It took an hour to finally get them to tell me how I could cancel but to get to that point I kept getting passed from agent to agent because I wanted to cancel. They make it near impossible to cancel by wearing you down until you give up and forget about cancelling. I was finally told to send an email to support@vivint.com to request cancellation.

This guy came walking up to my house at 9:15 pm, said his truck was a couple of blocks over. Said these neighbors had signed up due to the break ins!!!! I signed the dotted line and he stated the installation guys would be at house at midnight. I had no other choice because I had already signed. Said would be at my house by 6 pm to begin with to set appointment. But was that late! then installation comes at 12:30. ARE YOU SERIOUS!!!!!!!!!!! Can't come next day because not possible, had to go out of town. I then looked up reviews and 144 out of 160 was a! star rating????? I WAS SUCKERED AND SCREWED!!! Do not agree to this company, go to anyone else!!!!!!!!! My crap and I have to fix it!!!!!!!!! NOT THEM. I HAVE 2!!!!!! ugh... It still doesn't work. Always breaking down. GO WITH ANYONE ELSE PLEASE!!!!!!!!! Don't get ripped like me and everyone else!

I was very clear with the Vivint salesman; I wanted to be billed directly. I did not want this company to have access to any of my accounts. He assured me that would be the case. In early June of 2012, I signed a 42 month contract. Within 10 days of installation, the siren went off. It was a false alarm, but I needed to run home to deactivate it.

I had a contract with Vivint alarm system and have to relocate. Where I'm relocating to they have their own contracted alarm system so I can't transfer my Vivint account. So, I called them and explained the situation and they told me I have to pay $1800.00 to get out of contract. I paid $800.00 for the equipment when I had them install it. What are they charging me $1800.00 for? This company is a rip off and they will not excuse the termination of contract. Be Aware!!!

On April 24th, 2014, I had a sales rep come to my door. (It was 7:45 pm) I decided to talk to them anyways since I was looking for an alarm system. After going around and around telling the guy that I did not want to make the decision with out my husband (he was in Germany), he informed me that I could cancel at any time. He would give me the spouse guarantee. Yesterday May 6th, my husband returns home. I check my account and see that they have taken out 243.00 that they were NOT suppose to take out. I called and she informed me that she would need to speak to the sales rep and to give her 24 hours to figure out what was going on.

Upon moving I am unable to cancel my security system without paying out a contract that I did not agree to. This will cost me over 400$. Vivint security systems have been contacted. One person says I can cancel then the next says not without paying. I want people to be aware that this company is a rip off.

At the end of our contract, in March of this year, I called to cancel our account. Since the account was in my husband's name, they said that he would have to write a letter confirming that he wanted the account canceled, and that an email would suffice. When he got home from work, he sent the email. I called again the next day to make sure it had been received, and was informed that our account was closed. Then, at the beginning of April, our credit card was charged, for about $30.00 more than our monthly bill had been. I called to see what that was about, and request that the amount be credited back to the credit card. Nobody that I talked to could explain what the charge was for. However, they said that, since my account was closed, they could no longer access the credit card account to issue a credit back, so would send a check. Since it was Friday afternoon, the check was supposed to go out Monday morning.

Nice system. Horrible support in Florida. Our system was installed on 3/15/2014 and we did like the updated look compared to our older ADT system. However, the system stopped working and the support has been horrible.

I was sold a home security system in 2011 by a Vivint salesman walking around in our neighborhood stating several people have gotten the security system because of recent break ins. I informed him I had an old system in by another company, but it wasn't currently being monitored. They were offering free installation and free equipment for a 3 year contract. I agreed and I started out paying around $42.00 monthly, which quickly went up to around $48.00, to now $53.74 monthly.

Do not under any circumstances sign up with Vivint. You will likely receive a 'promotional' phone call whereupon you will be misled into locking into a 42 month or 60 month contract that you cannot get out of except a 'buyout' or 'transfer' to a new homeowner. My experience with the original salesperson (dating back to 2007 when they were APX) was awkward - one of their practices is to use 'scare' tactics by stating that there has been a recent spate of break-ins/burglaries. Go with Frontpoint - we are extremely happy with them.

My neighbor (Patient) had Vivint installed only because the salesman was pushy and if you look at the police blotter for this area there was no recent break ins or such! Next she had to call the locksmith because she couldn't remember the code they gave her and the key they promised they would send her for the lock underneath this combination never was sent and this has been 5 months now. Well the locksmith gets there, calls me over and shows me just how easy their alarm system fail, fail, fail several times over HWY ROBBERY, a credit card - yup a CREDIT CARD!!!!!! This company has gotten into her bank account. We have hired her a lawyer and bye bye for them. Others will get this too when I go on Indy live TV to expose them for what they are doing to the elderly!!!!!

The sales rep came to my house and said that Vivint buys out other security systems if the contract was getting close to the end. After signing up and installation. The next day I call the sales rep and he kept texting me that I have to sign a paper and send it in. I kept it up for about a week texting the rep that finally I called Vivint to complain and they kept giving me the run around and while I was paying for two alarm system. After 7 months of going back and forth they cut me a check for what was the buy out from then. Not for all those other 7 months I was paying two bills. Thank you, Vivint. Can't wait to get out of your services.

This review is based on one week of dealing with the company. We had a very polite salesman come to our door last week and explain the Vivint security system. He was an excellent salesman - very convincing - and so we agreed to install the system and try it out for a two week period. The technicians who came and installed the security system were friendly and nice (and they spoke English - a little shocking in South Florida!). The only issue we had that night was an inability to log in to the app, which was never resolved (this is part of the reason for the 4-star review). The next day, we read reviews online and saw how negatively some people spoke about the company. We decided to discontinue the service because we didn't want to enter a 42-month contract with so many negative things being said about Vivint. We also found another security system that was cheaper and had much better reviews.

I have had Vivint a number of years. In the first house it never would work correctly and the service would come out and it would work for a day and then show 1-3 sensors not working. I finally gave up trying and forgot about trying to turn it on. I couldn't get out of the contract so I just kept paying. I moved to a new house over 2 years ago and a sales man came by and I said I was renting and did not want to long contract. He said it would only be for two years so I tried again. Right away after turning the alarm on for 3 the garage sensor stopped working. It fell off the wall. I called and they told me I could fix it myself. It lasted 1 day.

I have been with Vivint for a years and within the last year, the problems started and seem like they will never quit. The motion detectors they provide DON'T work right. It has been replaced now 4 times. At first I got prompt service,. Now I wait for 2 plus weeks for a repair person, but they keep on charging me the full rate. I have my first false alarm from the motion detector (cost $25 fine). I called in and they refused service and mailed me another detector. I installed it. They tested it. It went down within a week. I contacted them again and explained the problem and was told after telephone testing the motion detector was no good, and for a 1/2 price service call, they will send someone out to fix my problem. Until then the motion detector would be bypassed.

When a tech came to the house he didn't do anything. He said he would not charge because there was nothing to do. This is the 2nd time it happens & Vivint will not send a letter or say something that amount is still due. They love to take money without telling customer it's going to be a little more than monthly payment.

Sold house with alarm and Vivint is still charging me $75 a month. I am now out over $600. I sent a letter canceling my service and the new owners would take over. When I called Vivint, they said it was my responsibility to have new owners call them. Why didn't Vivint call me to let me know I was paying for someone else to use my security system?

My mother passed Dec. 16, 2013. Being busy with other affairs of her estate, work, grief of her passing, etc., I did not seek to cancel automatic payments for many items from her bank acct until February. I contacted various service providers and everyone was sympathetic and upon receipt of proof of her passing, promptly cancelled her accts. Two even issued refunds. Vivint, well, they couldn't give a darn. To this day, they are still debiting 80+ dollars from her acct. for monthly service. I'm beyond angry and will close my mother's last standing bank acct this week. Let's see them steal then.

When the Vivint salesman came to our door, he was friendly and polite. We already had a security system in our home that was originally installed by Brink's Home Security. Brink's had sold their contracts to another company and we had fulfilled our contractual obligations and were on a month-to-month basis with them so it was easy to switch to Vivint. They offered the remote camera, door locks, and climate features we didn't have so we switched our contract and the Vivint service techs converted our system to theirs. THIS WAS A HORRIBLE MISTAKE ON OUR PART!!! The system never works. We have had numerous tech visits and the day after they leave, it all malfunctions again to the point we just don't care anymore. I know we are paying for nothing because the security system doesn't work. I am so tired of dealing with them that I am paying the monthly bill till the end of the contract & still changing to another company and paying them just to have security. DO NOT CHOOSE VIVINT... IF YOU DO, YOU WILL BE SORRY.

I had some problems with my furnace this winter. When HVAC examined it, it was noted that Vivint had hooked it up wrong. So for over 6 months I had been paying sky high electric bills and my heat pump was overworking, potentially causing damage. I discussed this issue with Vivint, as I was very upset. The initial guy I talked to essentially, well that sucks. Offered nothing to try to make things right. I called a different line and was offered reimbursement for some of the electric bills, and the HVAC repair bill.

I contracted with Vivint 7/9/2013 and when the vivint representative Mark asked me if I wanted a 12-month or a 24-month contract, I told him that I only wanted 12-months because I was going to be moving so I don't want a contract for so long. I am not going to be moving out of state so I called them on 3/19/2014 and told them I do not want to continue my contract after my 12-months is up and Ben who I spoke to told me that I have a 42-month contract. Not only did I not ever agree to that, it wasn't even an option on my paperwork when I signed it so I know I didn't make that mistake. I get charged $73.37 a month through my bank account and now I have to worry about the fight I will have to put up to prove they falsely changed my contract and not only further charges but in the future a bad statement to my credit report.

Vivint customer since 11/2013. Problems from day one. Was woken up 2 am due to alarm going off on detached garage door. When police arrived, garage door was locked, with no sign of forced entry. Alarm for carbon monoxide also tripped. Had to evacuate my house until fire department declared home all clear. My Vivint system has had 4 false alarms in the first 4 months of installation. When I spoke with a Vivint rep, he blamed me for the false alarm! Sale rep: We have no proof that your false alarms are not your fault. Since your Vivint system was installed past the 90 day period, it's gonna cost you $50 to have our technician. Warning: Signing up for Vivint's 5 year contract (which is over priced) is one of the biggest mistakes that I have made in my life! You’re better off going with a cheaper company.

We signed up with vivint 01/2014, promise me 3 free months so I can pay off my ADT contract. The first month they took 118.00 dollars from my bank account and I called them, they said I received a extra camera that I never ordered, they said they have to contact the sales guy to ask him. I called back two more time, they claim they couldn't get in contact with him and they would keep trying so I called them again. They said still can't find him but they would send me a check for 118.00. Still no check, so here we are in March and they charged me 68.99. Called them again, they said, "we still can't get in touch with the sales guy but will continue to try." I told them they are unfair and it's bad business to lie and steal from your customers. With all this modern technology they can't find the salesman.

I absolutely hate this company!! I've only had the service since 11/13 and it seems as though I have had to deal with customer service reps since day 1. There's one rep in particular that is and was extremely rude and extra! ** is her name!!

They are asking $1670 for cancellation fee. More than 10000 people in USA filed complaint against this company. Their customers service is very rude. It's the worst company in USA. I believe this company violating Federal and state laws and they should be shut down immediately.

My elderly Mother-in-law signed up with ADT home security, somehow got transferred to Vivint. She is no longer capable of living alone, and went to a retirement community. We contacted Vivint about cancelling the service, and they instructed me to send an email to them explaining the situation, acct #, etc. I did so, and nothing happened, except that they debited her bank acct. for another month of service. Called again, explaining the situation; send another email, blah blah. Did so, told them to give me a return email when done. Nothing again. Called again; why the Hell can't you just cancel the stupid service???

Our system was being accessed (180 events logged) through our panel by an Anonymous user - they used Vivint secure website to create and download an app. We had $5000.00 worth of damage to computers and wireless devices/no internet services/network was accessed using the panel. I dropped online classes, my children could not do homework, and eBay business failed. When we called about the events and told them that the wave feature was active (although we never agreed to this feature) we were lied to by every employee at the 1800 call center. In a five hour conversation I was lied to over 100 times by 6 different employees-subjects included: "We have no departments that deal with your issue, I am the only point of contact, the feature is not capable of wireless, you must not be using the system, we cannot access your account, the only number we have is this 1800, no other departments, we do not have extensions, I am the person in charge, there is nothing wrong with the system" - In the end everything I quoted in the list was admitted to following a grueling 5-hour conversation.

I signed up with Vivint in 2012 because my stepdaughter was running wild. I had an alarm system, video monitoring system, and a smoke detector installed. I was given no discounts whatsoever, but that was ok. What was not ok was that the tech came over late at night and finished up after midnight. To top it off, I asked for a 2 yr contract (remember, I received no free equipment) so that I could downgrade when she turned 18 and moved out. She moved out that year, so the following year, 2013, I asked to be downgraded, i.e: I no longer needed the video monitoring. They told me no. I had to wait until 2014. So, I just tried to downgrade again.

A man came to our door one night. We had company and told him to come another time. He barged in and would not shut up. I have ALS and can't talk. My wife finally signed up and wrote a voided check, so he would leave. We called and canceled the next day, and asked them to send the check back. They have not sent it. We got a letter from a collection agency, saying we owed them $181.00. The original check was $148.99.

I cancelled my account and they never sent my refund. They tried to claim they sent the check 1/27 to my sister's home. I called several times and was told the refund check was sent out. I found out yesterday that they claim they sent it to my address on 1/23. We have been waiting FOR OVER ONE MONTH! They will tell me anything to keep me quiet. I am complaining to the BBB AND the Attorney General about these people. They have no integrity and we had their service for 5 YEARS! This is ridiculous. They think they can keep apologizing and not do anything and that is not going to work. They are giving all kinds of wrong information. I will never refer anyone to them again. They want me to wait ANOTHER 10 days for a check that was probably NEVER sent in the first place! Horrible service!!!

In their contract it states that "The total cash prices you pay us for services is..." Well, I moved across the country, mailed a letter to cancel and was not receiving their services. Nobody even moved into the house we moved out of to use their services and we could not transfer the services to new house. They time in and out over the course of a year stated they never received letters to cancel and would not cancel the contract nor stop taking payments. After a year of them taking my money I canceled my account because they are unethically taking money. Now what has resulted is, it went to collections and I now have scam artists threatening us about this illegally. They are being reporting to the FTC because of the severity of the threats. This company has been sued over their "contracts" and have paid out hundreds of thousands of dollars, just google it!!!! Never do business with them now or ever, as this happened to me from 2007 up to now. They have not once tried to work with my case which is legitimate, and after how many years, have done nothing.

I was sold a system by a Vivint sales rep in April of 2011. I should have known something was wrong when the 3 day install was all of the sudden available right then and there. Little did I know these vultures had an installation crew waiting in the neighborhood. And they offered a free install and free equipment if I signed a 42 month contract. So I did and regret it since the second week. The system just quit working the second week I had it. I called to get service and they said it would cost $200 for the tech to just come look at it and $55 an hour plus parts and materials if it did in fact need to be serviced. So at this point I told them I was still under the 30 day law provided by the state and wanted the system removed.

Sadly we were victimized by Vivint just like all the unfortunate souls who have posted on this website as well. Our story begins when we got suckered by a sales rep that came to our door and we decided to try the service. Unfortunately we rent so when the homeowner found out that we had the system she did not want it within the house. In December when we cancelled they gave us no problems initially, they came in, took the system out and we thought that was the end of things.

Horrible customer service and absolutely getting nowhere. We signed a contract last year with Vivint and now I wish we would've never let the gentleman in our door. Worst experience with a company yet! Installation was Aug 2013 and today is Jan 30, 2014. The issue I am having today is with my Vivint thermostats. We have two in our home and apparently they are not programmed correctly. I had a HVAC mechanic come in and check out my heating system, thermostats and zone box upstairs and everything works correctly except my thermostats. My husband and I have been freezing all winter thinking our heating system is suffering through this cold, but it's really our thermostats aren't communicating with our heat pump.

I called them more than three times to cancel the service and they continue taking money from my credit card. They need to pay me back more than one year they charged me without provided any service.

I purchased a Vivint home security system in April of 2012. When I purchased the system I told the installer that my house was for sale. I asked what happens to the system when I move. The installer said "No problem. We just install a new system in your new house and you continue on your current contract". Well in about June or July of 2012 the system quit working and I quit paying for it. When Vivint in-house collections calls I tell them that when they get the system fixed I will continue making payments. An agreement was made that Vivint would have a service person call and set up an appointment and fix my system. Service never called but collection calls continued with time consuming explanations on my part as to why we were not paying. I went through this charade for several months of no service, but continued collection calls. In October of 2012 we moved.

Don't do it. Deceptive trade practices. Originally, we did not even sign up with Vivint, but instead a company that was purchased BY them. The Vivint technician broke our alarm in our 1st few months of service. After the Vivint technician broke our system, they refused to fix the break unless it was at OUR cost. We refused to pay for their mistake and accepted and paid for inferior service for over one year, with our panel having to be taped up on the wall in order for it to work.

When salesman called he made you believe you were getting the best system ever. We signed up. The installer came and made holes all over the place leaving holes in the walls. They came back to fix it but left it not painted. They made no mention that the motion detector was not set properly nor that we needed to replace switches on the window. Now I try to email the company over the last 6 months, no response. Finally I say to them in my last email I was going to stop payment. All of a sudden a response. Said they would pay for service to get it working correctly. Well installer shows and wants $60.00 to fix it. This system has been problems since day 1.

Not happy with this at all, we signed a 42 month contract in July 2010. The contract ended December 2013. I called in September 2013 to cancel to avoid being signed up for 12 more months so December was suppose to be the last payment. Now January 2013 they have taken another payment and I called them. They said it would take 10-14 business days to be refunded. Wtf it takes usually 2-5 business days to get a refund.

We were having problems with our door lock they installed.... The door would not open from the outside. A technician came out and replaced some parts. Within 2 hours my daughter came home from school and could not get into the house because the door knob was not working. I called & scheduled an appointment for the following day; they replaced the lock. Within 10 minutes of the technician leaving I pushed on the door while it was locked and it opened. The technician could not turn around because he had a new install...

When a Vivint sales rep knocked on our door 18 months ago, we were housing a business in our home and doing heavy travel. The sales rep said we get a free system and just do a 24 month contract. When I called Vivint to cancel (since that time is almost up) I find out that was a lie.... we're locked into a 42 month contract with them. NO WAY we would have consented to a 42 month contract. Of course the salesman is long gone, can't be contacted and we're stuck holding the bag or be sent to collections. We were duped and I'm angry. After checking the BBB website, it looks like several states have taken action against Vivint for these tactics - so if that is occurring in SC I'm in. This is a very unfair business practice and they need to be stopped.

To start I have read most of the reviews on here regarding bad service from Vivint and I would like to explain why as a customer we are treated this way. I was an employee for Vivint for 6 years in the down state area of Illinois and I'm also a customer (oh and my alarm doesn't work either?!). First the people at corporate in Utah are paid to schedule customers and will over schedule and mislead customers into thinking they have appointments on days there at home but the Rep actually scheduled it at a different time so to get a bonus.

I am very upset with Vivint alarm company. I had my account with them for three and half and I ask them my account. They want to keep my service. They said I will give you web camera and an installation over the two days to put them in. The installation was later almost an hour. When the installation got there, he ask me about internet. I explain I don't have internet. I call their office to cancel my account, they said I made a verbal agreement.

I called to inquire about a problem I was having with my FOB. They representative hung up on me in the middle of our conversation. Not sure if it was break time or end of shift issue. Never called back, just fixed it myself.

After our 5-yr contract, we notified Vivint we were discontinuing service. Vivint continued to bill our credit card and refuses to acknowledge our discontinuation of service. In March of 2008 we agreed to a 5-year security contract with Vivint (formerly APEX Security) which we paid monthly via our credit card. After 5 years, we notified the company both by phone and in writing that we would not continue the service past the contract date. The Vivint representative we spoke with in May directed us to fax our cancellation letter in to the company's fax number, 801-377-4116, which we did on May 23, 2013 at 2:48 pm per our fax confirmation.

I allowed a rep from Vivint into my home, December 20th, 2013. He sat at my kitchen table, showed me his product and then asked me if a burglar were to come in, where do I think he would. I said, "Well, I don't exactly think like a burglar but let's go with the window or the door!" He asked me if I had plans for the weekend. I said, "No, not really." And then my friend piped up and said, "Well, we might go to Vegas Sunday & Monday."

I just got robbed and my alarm system didn't go off the whole time person was in house. Tech came in to check and motion sensor was mounted directly onto wall which is an error and should have an elbow that mount hangs off of. Also they set my unit where I click Away and think its on Away but auto switches to Stay. Anyways they have the worst customer service, promise me they would help me b/c they stole more than $2400 worth of items and now saying b/c Section 17.7 in contract states alarm isn't always guaranteed to work and no items are covered. WTF your unit was defective therefore burglar didn't freak out b/c it never worked since day one.

I removed my entire household alarm system and sent it back to Vivint after 2 years of lack luster service. Out of curiosity I logged into my account online and noticed that all my sensors were activated and working fine. I called the service help line and they informed me the system is up and running with no errors. Looking at my blank walls I was wondering how could that be, no panel control unit, no motion sensors or window sensors installed. Then I asked if my unit, which I am still paying on for the rest of my contract period could been installed on another house. They never answered that question.

Vivint has to be one of the worst companies to ever be in business. Should have researched before signing! Like most people I was promised, because I was a promotional site, that I would not be under contract and could cancel anytime without penalty. We moved out of state and decided to not bring the system with us. I called to cancel and was told I could cancel for a couple thousand dollars. Needless to say, we're not happy, at all! STAY AWAY FROM VIVINT!! Terrible customer service - if you can even call it that!

VIVINT Security system customer service is the worst in the world. When they want your business, they promised all things you asked for, but when you have to cancel the service then they change their face right away and they told you who installed your service didn't work for them anymore and charge you all money. I am really angry at them. They just want to get money from your pocket but NO care. Misleading you to sign contract to make money is their best job. No one deserves this! I wish everyone can see this.

Experienced same problems of salesman lying to trick wife into this contract as well as the other complaints in this site. I will be making good on my promise to Vivint concerning legal action. I will be contacting the attorney general as well as starting a class action suit. I have tried to resolve these issues with them, but I think it is obvious to all that Vivint has no intent of being honest and satisfying their customers. I am giving my permission for attorneys interested to contact me.

I have had an out-of-this-world experience with this company and I am currently trying to cancel my contract. I was, unfortunately, suckered into Apex/Vivint's snake-like contract when a representative showed up at my door with false promises of telling us that I had the option to discontinue services anytime I wanted and continue again whenever I pleased. Intrigued, I accepted the agreement and I completed the contract. One year later, I decided that we no longer needed Vivint's services after an incident where I lost my keys, which included the system key fob and Technical Support didn't discontinue the key fob when requested. Vivint informed me that even though their representative may have told me that, the contract states that I am bound to it for a total of 42 months.

Ordered system - promised waive setup/installation. Equipment to be billed in three installments. Did not happen. Each call resulted in "Call back and talk to your sales rep." Said sales rep seems to have disappeared off the face of the earth and no one else in the entire company can assist. Requested explanation of charges: Do you know what V10000000** is for $155? Or V10000000** for $64.67? We have a page full of these charges coded like this and Vivint refuses to provide explanation in plain English. So now, they've canceled our account but interestingly, are still billing for monitoring. Time to step it up to the Attorney General's office.

Worst decision I made to let that sales rep in my house. Lied to me about the length of the contract. Poor installation on the system. System stopped working correctly and they can't seem to get someone out to fix it! How nice that the payment still comes out and has been for months on a system that doesn't work. Try to get out of it and all they say is pay the rest of the term or rope someone else into their nightmare! Don't waste your time or money if they show up at your door! Don't even answer it!

Rep used predatory tactics to dupe my wife into a 42 month extension on a 5 year system that was antiquated. Another rep called that same day. I explained we did not want an extension on a system that could be easily disabled by cutting the wire. They sent a letter saying they were extending it anyway. After many hours (a good portion of which was on hold) on the phone with over ten different people, and a number of emails over a week’s time, I finally had a 50 minute call with Amil who agreed to break the 42 month contract when I offered to have their tech show me an upgraded system. It was the most miserable week of my life. The smugness and lies that Vivint displayed during that week were beyond anything I've ever experienced. I cannot overemphasize the utter disgust I have for Vivint.

In 2008, was Employer downsized and decided to get an alarm system for the wife and kids as I was looking into contracting which would take me away from home. Settled with APX. Subsequently, lost house thru foreclosure. Was not allowed to cancel contract due to hardship. I was offered the option to buy my way out of the contract. With no house or income, opted not to buy my way out. I'm now chased by Vivint/Accounts Receivable Technologies for no services used after foreclosure. Extortion based on contract, I think so. If I could suggest, do not sign any service contract unless you can put into the contract your own clauses.

A little over a year ago, I moved from a house into an apartment. I called Vivint to ask about cancelling their service. I was told that in order to terminate my contract, I would have to pay the remaining balance of about $800.00. I asked about transferring services to my new address and was told it could be done but I would have to sign a new contract. Since I did not want another 42-month contract, I opted to pay off the balance. I sent a check for almost $800.00 and assumed that was the end of it.

We lost our home and had to move in September. I have tried to cancel our Security service with Vivint twice now, each time being told we couldn't and would be taken to collection. When I called them to cancel a 3rd time, the lady was quite rude and short with me. Said we had approved a renewal were contract for 3 1/2 years. Who contracts for 1/2 a year and 3 1/2 is just an odd contract range. She wouldn't cancel us and told me they would take us to collections for the full contracted amount. I never approved to renew the contract and need to get them to cancel us. Anyone know what to do?

We are happy with Vivint. We have had our system with window sensors and smoke detector for 3 years now and no problems. My wife was cooking one night and caused some excess smoke and the smoke detector went off. Before she could even get to the keypad to silence the alarm, Vivint had already called me, while I was driving home, and asked me if everything was okay at my house and said they got the alarm. So I called my wife right away to make sure everything was okay, and she said, "Wow they called you fast!"

I placed an order on Oct. 4 for a door sensor that never came. I called back and was told a technician would be out (who never came but reported he did). I and my family were looking out for this technician due to recent break-ins in the community as well as our home 2 days earlier. I called Oct 29, 2013 and was told a tech would be out the next day. Help that never happened either and I was told that my appointment was given to somebody else. How pathetic but money is taken out of my account faithfully each month on time with no hassles.

I have never been more angry with anyone or anything in my entire life. The salesman who sold us this system was a complete scammer/liar! We got into this system because he told us how affordable it would be and how much money we would save. Complete lies. He told us we would save about $20.00 a month on our insurance bill. Lie! We only save $3.00 for a whole year! If we did have the fire part, we could have saved $25.00 per year! NOT PER MONTH. But did he mention that part- NO! Now if I want to get the smoke part, I have to pay $120.00 to get a smoke alarm only to save $25.00/year! He told us we would save on our energy bill - LIE! We haven't saved anything!

I opened my business in 2011 and unfortunately had to close my business within 18 months of service. Along with other contracts I was signing at the beginning of my business, I assumed that there would be some type of buyout to get out of contract like ALL the others but unfortunately with this company, you either pay off the balance in a lump sum or you continue payment even if YOU'RE NOT USING THE SERVICE! So basically, you're screwed and have to pay regardless if you're in business or not. Other companies have better terms so make sure you check out the competition first before signing with Vivint. Horrible customer service!

Was high pressured into purchasing due to lies about service contact and payment methods. When called, customer service was patronizing and my cancellation was denied based on my signing their bogus long term contract that they will not let you out of even if the earth explodes. Nobody returns calls.

Because we are moving houses, I called Vivint to terminate our alarm system. Was told by Vivint we had a binding contract until 2015. And it was our fault that we signed the contract although their sales rep specifically told us if we moved, the contract would be void. Very shady outfit! They send a fast talker. He says anything to get you to sign and then the company says..... sorry.... Pathetic.

I changed security system companies & called Vivint to let them know that their equipment was here & that I wanted to cancel their service. After giving all information to the male at the other end of the phone, I was told he couldn't go any further with the cancellation & hung up. I have been charged for two months of service since then & cannot get anywhere with the cancellation. I want this cancelled & my monies returned & their property picked up from my residence!

They sent sales reps door-to-door in our neighborhood that didn't even WORK for Vivint!! They were "authorized resellers" of Vivint from a company called ARM. I guess that is how Vivint gets by with screwing everyone over...... They can just disagree with what the "sales rep" tells you and tell you what you REALLY signed up for! They told both my wife and I that there was no obligation and that we had a 30 day trial to decide if we liked it or not.

A salesman came into my home selling this home security system, went through so fast, we wanted time to think it over. 20 minutes later, I have an installer in my home taking my stuff off my wall and installing this equipment on count it was free. Everything that night came to $156.99 and on July 27th, they took $57.99 from my checking account. Total of $214.98. I called about it during that month and spoke to somebody there, told him my complaints about the thing being so loud turning it on and off. I did not like this system, I wanted it out.

Never buy this Vivint Alarm. Salesman told you something and you get something, and worse customer service.

Vivint has been ok and I admit their alarm system has worked and we caught a burglar with the system. But after 6 years me being with the company, they locked me into a verbal (they say they have a recording of my voice) agreement for 40 more months and to cancel would be over 500.00. To save the long phone conversations of consultants not letting me hear my voice and insisting it was me, I will finish my agreement and will be done with them. (They have also said they will give me a new wireless system for my trouble. Go figure.)

I have tried so hard to cancel. THEY REFUSE to cancel me. I just got billed for the 4th month in a row since calling them. First off, you call and some lady gets on the phone and after about 5 minutes she transfers you. So you go through the process again only to be transferred AGAIN. Then their boss wants to talk to you! WHY??? I moved!!! It's not hard, cancel the damn service. I am NO LONGER THERE! As a matter of fact, I not only moved but I am on my way out the door for another deployment so...I cannot even transfer it! They WILL NOT stop charging me... they just won't. I cannot get them to just GO AWAY!

Only half my system has worked since I have gotten it. I want it cancelled. I didn't receive everything the first day. The camera hasn't worked since then and we still have not received or signed. These are all breach of contract on your half. Horrible customer service.

Here is a synopsis of what has happened so far with Vivint. If they come to your door, DON"T ANSWER IT!!!

I saw a Vivint ad on TV and after doing some research decided they offered me more for my money than any other company. I agreed to sign the 42 month contract with them even though I thought it was a bit long. After they installed everything I then understood the contract; for 99 dollars they put nearly 3000 dollars worth of equipment in my home. The tech that installed my system was amazing to say the least. He even went as far as to sweep my floors to make sure he did not leave a mess.

Matt from Vivint shows up at my door, he knows my name, and begins asking me if I have an alarm system, talking as if he were my long lost pal. Throughout the first minute I repeatedly told him I don't want anything and that I wanted him to leave. I also told him I'm not about to tell some guy who walks up to my house if I have an alarm system, which I do. This only seemed to amuse him as he smirked and laughed at me, and not in a friendly way, but rather a condescending manner. He refused to leave my porch so I stepped outside to confront him. He stood his ground and refused to move. I loudly told him to leave my property again and this only created a bigger smirk on his face. Matt is a stout man in his 30's, both taller and outweighing me. I finally pushed him and he began berating me and looking around at my car and garage, as if he were "casing" the area. He finally, slowly, strutted off telling me not to touch him, as he walked through a flower garden.

Vivint is holding us hostage. I have never experience anything like this. We bought a new home and just like every poor soul they have bound and gagged us to a contract that they have in my opinion breached. The part that is really baffling is they act like this is absolutely ok. I will sending cancellation letter and whatever else before I take other actions on their breach on transfer of service. They left us hanging 2/3 times on transfer. Because service was not provided in new home we were @risk for almost a month.

Vivint knocked on our door and aggressively tried to sell me the system telling me I was selected as a special house etc. I told them I was getting a system already from another company that week. They told me the company I selected was going out of business and that they don't respond to alarms anyway. I asked them nicely to leave and they said I deserve to be broken into and then called me stupid. They were at the end of my driveway talking very loudly saying what a stupid ** I was and then they spit on my vehicle.

Wanted to extend my security to another building on my property. Called and there were no technicians in my area, tried this for three weeks, no help. Tried to cancel my account and was told I couldn't. They flat out refused to cancel my service, so I was forced to cancel their automatic payment. Looking forward to a long drawn out deal with these pushy employees. They will never get another dime from me.

I allowed Vivint to install the 2-camera alarm system. The install was totally unacceptable and I have disconnected it because I feel it is a fire hazard. The sales rep told me he would give me $100 upon installing the equipment and signing up. He gave me the $100 but another $100 was added on the account so I actually got nothing. I have also been lied to about the cameras as they do not work. When you call customer service good luck as they want you to spend long periods of time trying this and trying that. I WOULD NOT RECOMMEND THE SERVICE TO MY WORST ENEMY.

Contract expired 7/16/2013. Sent cancelation letter June 6. July 8, charged my card. I called Utah and complained. Was told they couldn't credit my Account but would send me a check. Confirmed they received the letter. August 2nd. Charged my account again. What you read in other sites about poor customer service is true. These are the crooks you need to keep out of your home.

Came to our cul-de-sac to try and sell our neighbors and myself on this Vivint system at no cost for installation. Telling me ADT does not respond to alarms, etc. and that anyone could cut my outside landline and break in as ADT would have no way to monitor this which is incorrect info. I called ADT who I have had for numerous years and in the meantime this supposed rep, John **, says he's calling ADT? Why? If you are a reputable company, you would already know what the competition's prices ranges are. But this Mr. ** called ADT and said he was my Husband, **, to try and cancel my service without my approval.

I sign, a 5 year contract on July 8, 2008. I have sent 2 letters, telling the co. that I am canceling contract at end of term, June 30, 2013.

Don't let them in. Don't let them on your property and for goodness sake don't agree to anything. Oh! And record your support calls (“they” ask permission so it is OK, do it, you will need it). I was excited about the equipment, especially the cellular call out in case the lines were out. I was looking forward to the internet based home automation stuff. Our home burned to the ground in less than 24 hours after the cellular wireless system was installed. Oddly the point of origin was where the install tech had cut the prior system's wires. We have been assured this was purely coincidence. The alarm did not go off until after my family had exited at 4AM. If we had still been in the house when the alarm did finally work we would have all died there.

I have had ongoing problems with low batteries on several of my door sensors. Every time I try to get a technician out they tell me it will be 3 weeks. UNACCEPTABLE! Every time I call to talk to a manager they tell me they aren't available. This last time I was turned down for a faster turnaround even though the customer service rep. just told me he could either disable the batteries so they didn't beep every two days so that I didn't have to call in or that the battery was running out anyway. Are you kidding me??? UNACCEPTABLE!

I had a new Vivint system installed on 7/12/13, in Edison, New Jersey. In less than 24 hours, the system has malfunctioned. They will not send a service tech until Aug 1, 2013. I have only 7 days to evaluate the system to decide if I want to keep it or cancel the three-and-a-half-year contract, so I cannot evaluate the system if it is not working. The company is not responsive.

APX Alarm sales people arrived at our home, very aggressively getting into our home. My husband has a very serious type of cancer and is being treated at Hershey Medical Center, on Medication for cancer. These sales people exploited him for an APX alarm system. The sales people refused to leave, until after midnight, and they would not leave until my sick husband would sign their contract. He tried to work with them but they could not provide the system they exploited my sick husband into buying. We did not want this system and my husband was on medication that would make any choices like a security system void as he was forced into signing their contract so he could go to bed. They would not leave our home or allow my husband to go to bed until after midnight, when he signed their contract.

The service contract was misleading. I asked if I wanted to cancel later if I could; they said, "Yes, for a small fee." Well, the "Small fee" was I had to pay off the whole time frame of 2 years. They misled me into thinking there was a 1-time fee. I wanted to cancel because the system they set up was not functioning properly. The motion detector was bad and I did not discover this until 5 months down the road. I asked about it and they said it happens. Well, that's not an excuse and I wanted to be reimbursed for the whole 5 months I was paying for a disabled security system and they were unwilling. I tried to cancel and they wanted the whole contract paid off. Now I am trying to cancel, my contract is up but I am getting a runaround and different numbers to call. You all have been warned.

This company has terrible customer service. Installed a system with two cameras that never functioned properly. Took four months to get a tech to relocate our new system when we moved. However, they continued to charge us for the four months we had no system. Tech stated our signal strength wasn't adequate to support cameras -- yet he didn't bother to tell us that upon installation. Company refuses to cancel the contract despite written and verbal requests. I am closing my bank account to stop their drafts.

A persistent rep came to my house on July 9, 2013. When asked to leave, he got nasty. When leaving out of my cove, he put his vehicle in reverse so I could not get the tag number instead of turning around in the cove. The next day, July 10, 2013, he returned and vandalized my car. He broke the windshield out, and when I called the headquarters, they would give any information on a local number or location of Vivint. I called the police and got a report number to give to the insurance company, and I will be seeking legal counsel in the morning.

My complaint is against the company, Vivint Security Systems. Jeff, the sales rep, approached me on the premise that my neighbors across the street just got his security system and he would like to give me a free install. I was approached on 5/13/13 in the evening with this proposition of a free installation and trial period of this system. Jeff ** said several times during his pitch that I could try out his system and if after a couple of months I did not want to keep it, I could cancel at any time. Jeff also said his system could be installed within a half hour... (It actually took them about 2 and 1/2 hours to install). When I asked Jeff about the 60 month (5 yrs) I wanted to know what it meant he said it was a guarantee that my price would never change for that period of time. I asked, "Can I still cancel if I don't want to keep this system," and he said yes.

A Vivint sales person approached me in my garage on July 4th. This is common business practice for them to attack on holidays to catch people in a good agreeable mood or maybe they are hoping to prey on those who have had a little too much to drink. Whatever the case maybe, the sales consultant sold me on all the technology and immediately went to work charging my account for the activation fee and first month’s service. He also set up installation for that day!!! Don't know of many companies who can do that considering we all wait all day for the cable company to hook up our houses.

My son had a contract with Vivint and had them on automatic payments. In November 2010, he had a stroke and was hospitalized for months. He then moved in with my husband and me. He ended up selling the home where Vivint was installed. When my son regained his health enough, he took over management of his bills, but didn't realize Vivint was still in play. He's nearly the same but not quite as alert as he once was. It never occurred to any of us that Vivint was not automatically cancelled when he shut off his phone and definitely when the house changed hands.

A Vivint salesman made a cold call to my home in early April of 2012. At the time, I was looking into a home security system and specifically wanted outdoor cameras due to some recent activity in the neighborhood. I explained all of this to the salesman, who told me that their package included cameras at a fraction of the cost of their competitor. He reviewed all the bells and whistles of their system, and we accepted. It was only after signing the 36-month agreement and handing over my bank information that I was told that the cameras were for indoors only and Vivint did not currently have an outdoor camera system. The rep told me how I could point the camera out of a window. That was the first lie.

I submitted a written notice of cancellation within the required three days. I sent the written notice via USPS Express mail so that I would have a record of time and date received and have a representative of Vivint sign for the notice. The notice was signed by me on 5/12/2013 and received by Vivint on 5/14/2013. Per the agreement, they had 10 business days within which to provide a full refund. I made their equipment available for the requisite 20 days from the date of the notice of cancellation. The 10th business day was 5/29/2013. I waited for a few days before calling to allow for mail delivery.

My contract was up so I would like to cancel it. I called over a week to have a cancellation. They told me to fax a notice letter to request a cancellation, which I did that day. They told me to call and check 3 days later, so I did. They say they didn't receive it, so I faxed another one and told me to call 3 days later. I even called to make sure it's the right number that day, and it is. Now they told me that day the fax machine wasn't working. What a **! Now they told me to email to them. I did and they say they didn't receive. I have proof of my confirmation number of the fax and my email twice. They withdraw my money in my bank, which I've filed my request for cancellation before my contract was over. They've been playing games with me. I've been calling them many times. They've been ** with me and not letting me cancel my services. It's been over a week. The worst company ever. I need my money back. I have to file a complaint to the BBB if they'll not let me cancel it again.

A tech came to transfer my system from one home to another. The tech put two big holes on my wall, which I have pictures of. I schedule 5 different appointments with home goods and they never came to my address. One panel does not work, so I stopped paying. They took me to collections and creditors are sending my information 10 houses from me. I don't want the system. Also, the tech did not bring a new contract for me to sign. I paid a separate contractor to fix my wall. They don't want to reimburse me and want to remove my panel, so there won't be any evidence they messed up. However, they want me to reinstate my account and pay them their money.

I am so eternally thankful I did not fall for the Vivint salesman's tactics when he came knocking on my door. First, he sort of misrepresented himself as a "contractor" for ADT that also worked for Vivint and could offer me a better deal (he saw my ADT sign on the lawn). Then he went on a strong sales pitch about all the wonderful products and services of Vivint. Since I'm a cautious customer, I bombarded him with all sorts of questions. It was only then that I realized he had no association with ADT and was only trying to steal their business. All he could answer my questions with was nothing but promises and constantly flashing his company's sales booklet and showing all the "prestigious" awards they have won. He pressed me hard to immediately sign a 4-year contract in exchange for him giving me $100 cash. I almost swallowed the bait!

Do not sign up with Vivint especially if you are an Armed Forces Member!

I had a Vivint salesperson come to my home, showed me the great features of the system and promised me many things, showed me that my neighbors had signed up for it which they did and then made me "an offer I couldn't refuse". The salesperson gave me a $99 check from his own personal business that he was going to use as a tax write-off, and that receiving some of his commission from me doing it was better than nothing at all. This should have been writing on the wall that it was a scam.

You call in to cancel. Your contact is for 3 years and I am in year 5. I called to ask to cancel. She says I am paid in full till end of the month. I won't owe if they get before the end of month a fax from me with info. I faxed it in before the end of the month. I called a new company and have them start service. I get an email (no call) that I must call the customer loyalty department to get the fax approved. Mind you, I got my new alarm company based on what the rep said.

Okay, so I didn't read the contract very well. I should have known. Once I signed, I was locked into years of payments without the ability to cancel. Furthermore, if I didn't contact them in a timely manner to cancel, they can renew my contract without asking and continue to charge me. I get that. I was suckered. But upon attempting to cancel in writing, they choose to ignore my letter and continue to charge me. Only when called would they agree to cancel the contract. They promised to send me a bill. What I got was a tersely written letter informing me of how much I owe and how long I had to pay it. No bill and no address as to where to send the money. I'll not do business with them again. I'll encourage all that I know to avoid them at any costs.

I tried to cancel service after being locked into thousands of dollars in payments on a worthless 3-year contract. They are now claiming that because my required written cancellation arrived a few days after the date it was required to cancel service, that they will never (actual words used by the customer loyalty representative) close my account and continue to bill me until I send them a check for 37th month's service. Avoid Vivint!

I had Vivint install a security system which failed almost immediately. They honored the 30-day refund promised by the salesman instead of the regular 3-day. I called to cancel and they said a tech had to inspect the equipment before a refund could be initiated. Two weeks later, the tech checked the system, found no problems. I called Vivint again and was told I had to cancel in writing. I did, and then requested the charges be reversed on my credit card. Weeks have gone by and still no refund. Every time I call, I am promised that the money will go back on my card, but it does not. I have now filled out the paperwork to sue them in small claims court. Not only am I asking for the charges to my credit card but also for compensation for the stress I have been put under just to get them to fulfill their legal contract.

I signed up for our alarm in 2010. And it’s been a nightmare ever since with faulty equipment and repeated false alarms that have resulted in the police and fire department being dispatched multiple times. Vivint has been at my house more than 10 times during my contract to repair the system. I have asked to cancel my service as I no longer use the alarm due to the false alarms. But they want me to pay out the remainder of my contract, although they have offered me $200 off the cancellation fee. I am not willing to pay to get out of my contract. I feel they have not lived up to their end of the contract, but they don't care.

I have requested to be able to change the passcode as I am living in the residence where the alarm is located. This has been an ongoing problem with your company. Lip service is all we get. Now this evening at approx. 6:00, Michael told me that he is sending me two forms to complete and return, and then they will change me to number 1 on the list instead of David. I requested several times for Michael to transfer me to someone else such as a supervisor or manager and he told me there wasn't anyone there who could help me. When questioned further, he said, "Well, there was someone else but they were busy." He never did put me in touch with them, just delivered messages that made no sense.

VIVINT Bad drivers - On 5/7/2013, there was a Vivint car driving around a neighborhood. Its license plate was **. It did not stop for 2 stop signs but drove right through them.

I had an installation yesterday. I was surprised about the costs of all the extras needed to complete the job. The prices were never mentioned and were four times retail. After spending almost four hours and charging an extra $2,700, the tech left. An hour later, when I showed husband the system, we saw the installer had failed to complete the job leaving many rooms unprotected completely. We had done a thorough install walk-through first and he simply neglected to do all the work though charged us for the items missing! Knowing I was going to China within a day, I immediately called that evening and was assured a tech would be sent the next day. Expect a call in the morning - nothing. Two more calls and I got two more stories, all different.

I’ve had this company for three months and it’s been a nightmare. I would not recommend them to anyone. Their cameras never work and their smoke detector didn’t go off when needed, which was the last straw for me. They replaced cameras once for being faulty. Their supervisor had the nerve to call me a liar when I complained about the smoke detector. I’ve called numerous times about their products but get nowhere. I tried to cancel, and they said no. I had to pay off the contract or pass it on to a family member or friends. I refused because I'm not going to put another family at risk like they did mine. I filed a complaint with BBB; I'm waiting for a response. Something must be done with this company. Why should I be penalized for ending the contact early because of their poor service and faulty products? This just doesn't make sense. I’ve called at least ten times about my concerns, but they don't care. All they want is the money.

I would never use Vivint despite how big and great the alarm system is. In the last week, my neighborhood has been harassed by the two reps knocking on doors that happen to be liars. I was approached on the weekend as I was leaving my home. They wanted to know when I was going to return so they could discuss the alarm system and mentioned they knew I did not have one. Scary. After asking to come on Sunday (which I told them was a family day), they asked to come on Monday. I told them if I was home in the afternoon they could stop by, but evenings were not good.

In May of 2008, a sales rep named Jeff came knocking on our door. After swindling us into getting the alarm system (it took close to six hours for everything to be done), the next day we decided we did not want it anymore. Jeff told us to try it out for a week and see how it goes, so we did. When I called to cancel a week later, I was told that I had 3 days to cancel from installation date. Outraged, I explained the circumstances of their lying sales rep and nothing could be done. So, after calling at least once a year over the past 5 years, I have explained the situation over and over and over again to still have them say I could not get out of the contract and they could not give me my money back. I called today, April 27, 2013, to see what I needed to do to cancel now that the horrific 5-year contract was almost up. The rep (Jake) today asked why I hadn't tried to cancel earlier, which makes me wonder what happened to my previous complaints. What a horrible experience. Definitely not a recommended service for an alarm system!

I was transferred to Collections for this alarm service and didn't even sign a contract. Beware of the representatives when they come into your area going door to door!

I contacted Vivint today, as I am moving out of my own home and into a rental. The rental will not allow me to have an alarm system. When I placed my home for sale, I intended to purchase another home. Due to circumstances beyond my control, I am going into a rental. When I called today, I explained my situation, along with the fact that I am being forced into bankruptcy. The CSR repeated the same information over and again as though I were of lesser intelligence or deaf. I do not want to hear about the moving service (with a $99 fee!), as I cannot move the system.

I took some time and read the reviews! They do not reflect the Vivint that I know. We have had the system for more than two years, and it totally reduced our expenses. We have had a medical emergency twice, and both times Vivint had performed just as expected. The two way system allows us to speak and allows them to hear us! Sure we had a CO2 detector go bad, but Vivint came out and replaced it, no questions asked! Yeah, we even had an installer say that he could not install a door sensor in a new door that we put in. After calling customer care, we had a service rep out the next day and performed the installation. Vivint is here in our own for life.

On April 9th, I called to get pricing about Vivint home security. I was swindled into signing up (my fault). They wanted me to have it installed asap and scheduled to come April 10th at 430pm. Two techs showed up, Nick and another boy that he called his brother. Nick told me that he did not want to work late because he has a child and was surprised the company made me get the product installed so soon. Nick reviewed everything with me and said because of my credit score, I would get $420 of free equipment. He said everything I wanted was covered and no extra charges.