Vivint Reviews

Great, great people. I’m a single mom and happened to be moving in and the techs helped me unload a dresser. They were very thorough and informative showing me how to use the system and app. Just wonderful people. From the sales rep that first came by, Jenny, to the tech Anthony and the other tech with him, they were great.

I was very impressed with your system and service. I am very glad your company called me before I installed ADT. Also, your installer, Dan, was a great representative for your company. He was the reason I went through with it. Thank you.

I am a Vivint customer, satisfied with my service. A salesperson come to my door (salesperson) I refereed my granddaughter. She Lives at **. I pay her bill. Told the salesperson this information. He Said was O.K., By the way she already has a security service, Alliance. I was told they would pay out her contract, I would get free doorbell and months free payment. None of this happened. I have to cancel and try to get all this business straightenen out with Alliance again, and my credit card that I cancelled from Alliance. I Also talked to my neighbors across the street from me praising Vivint they bought and guess what? All I got was a new vivint sign in my YARD. NONE of the promises made to me were fulfilled. I have lost my faith is salespersons. Will keep my service, but never recommend Vivint to anyone.

The ease of use is great, especially since I'm not a technology geek. Super easy to maintain, and sync's with my current devices. The installation only took about 1 1/2 hours, and the tech was courteous and friendly. Would highly recommend!

Eric ** was wonderful with customizing a system perfect for our home & family! He was easy to contact and very knowledgeable, understanding and accommodating with any concerns or changes. Lawrence ** was a 5 star technician! He was thorough yet quick and very meticulous about his work. His explanations about the equipment and its uses were very helpful. We’re so pleased with our experience and feeling more secure in our home already! Thank you!

Jacob and Devon were really great. They explained things well, and were very professional and courteous. They have told us that if we have any problems, that we could notify them and let them know. They were willing to help me understand things clearly.

While we’re looking for a home, we saw a home that had a Vivint system. We ended up not getting that home, but we got the system. We really liked it when the people that were selling the other home showed it to us. We had a good interaction with their sales reps and they made it very comfortable. They explained everything as detailed as they could and reassured us that Vivint was a good company to go with. We got their doorbell camera, keyless entry, thermostat, two other video cameras, and Touchpad Sky View. We wanted these security features in our home.

Walt ** was awesome! He was very thorough as he explained everything we need to know about Vivint. Walt answered my question with confidence. He is knowledgeable and has great customer service. I highly commend him. I will definitely recommend Vivint to my friends.

Extremely pleased with our home security system from Vivint. It is one of the best deals for the money out there. The sales and service techs are very knowledgeable and super efficient. Our system was installed and operational within a couple hours. We especially like the ability to monitor and control everything from our smart phones from anywhere. The remote doorbell camera with speaker allows you to engage visitors even if you are not home. The ability to preprogram visitor codes for specific windows of time is really useful especially when paired with the interior cameras to monitor activity... Great for our pet sitter when we are away on vacation. If you are considering a home security system Vivint is the way to go.

It’s been three weeks and still don’t have the broken glass sensor. An install was set up for Thursday the 23rd between 12:00 & 2:00pm. The tech. running behind left a message she would be here around 2:30. She never showed up or called to explain why.

The feedback for Vivint was good and some people recommended them. I’ve been using Vivint since June and I’m very satisfied with it. The installation went well and the installers made sure that I understood everything on how it worked and all the security features. My husband set everything up and I like that I have the app on my phone that I can set or disarm the system remotely.

We're very happy with Vivint's service. Their installation team was friendly and they knew what they were doing. We called Vivint for technical support a couple of times already when we had issues with the cameras and they were very helpful. I recommended Vivint to my friends and they just said Vivint is a bit pricey.

There were several installations with Vivint in the neighborhood and that made me interested. The rep from Vivint was very polite, very considerate, very informative and very professional. He's an employee to emulate. The installation of the equipment went smoothly and the installer was also very professional, very informative and very nice. The features offered in our package was okay, although I was kinda disappointed when my garage door opener was disengaged. I thought I closed it but it was open the entire time and there was no alarm. The pull chain was stuck on the roof of my car. I had a package at the top, so I pulled the pull chain off and disengaged the motor. But other than that, my experience with Vivint was great.

POOR BUSINESS: I am a new customer and I have paid on time every single month without incident. I thought I had made the right choice to come over to Vivint from ADT but it's looking like I may have made the wrong decision--so sad! Apparently, on Monday July 16th my alarm system sent a single that required an officer to come on site to my home. To this day I have not heard from or seen an officer at my home. If one came out why wouldn't they leave a notice to "document" they had come out to check on my wellbeing. However, that wasn't the case but I'm being charged $60 for the visit. So unfair to me as a customer. I have been referred from one department to the next without resolve. Disappointed!

The Vivint tech who installed our system called ahead and arrived when he said he would. He was knowledgeable regarding products, product placement, and was very patient with us as we learned the system. Everything was installed efficiently, level and with care and concern as to where exactly we wanted sensors placed so that they would not interfere with artwork, etc. We couldn’t be happier.

The techs were fantastic. Really friendly and easy to work with. I vote for them to have a raise. And no they didn’t ask me to say that. They really figured my wiring out for the door bell. There was an issue with the the voltage so he fixed that while installing the door cam. They were also the first guests my dog was unthreatened by.

Almost a month ago I was approached by a salesman named Brandon who fast talked the process from the beginning to the end to get me to switch from ADT security to Vivint. After telling him that I am not interested in purchasing anything he explained to me that I wouldn't have to buy anything. I let him in and after him lying to me about a whole lot of things like no credit checks would be ran and a few days later I got an alert and my credit was ran. I'm very disappointed in the service I was given and if you get a knock at the door from a Vivint rep don't even answer it and to think I was going to get Solar with them, absolutely NOT. Just because they are having a competition doesn't mean you lie to customers to boost your sales. Then to tell a person they only have 3 days to cancel is Ridiculous!

We were looking into getting a security system and then Vivint became available to us through a young guy who came to the door selling it. He explained how the product worked. He seemed like a decent person and I was happy with the presentation. The service package was okay and the price was reasonable. Other than being a little longer than I would like to have signed up for, I was happy with it. The installation team then came that afternoon and installed the product. They did everything that we had asked and put everything where we wanted it. We got cameras in our package and it's nice that it monitors on the internet.

I have Vivint's basic service package, some motion sensors and the panel, which are very easy to use. Their sales reps were very helpful and they made it easy for me to get things done. They explained everything to me very efficiently. However, the order didn’t go through so I called again and I got them to send the unit out. The techs who came out for the installation were very helpful as well. They explained the app to us and all the features of the system.

Vivint's representatives were extremely knowledgeable, very kind and personable. I’ve had nothing but good experiences with every one of them, including my neighbor, who is probably their best salesperson. If I have some questions, I can just ask my neighbor. The room where I have DirecTV, Vivint, Spectrum, satellite internet and a couple other things, was so convoluted. There were so many wires and it was frustrating. When the installer came, he went in there and straightened it all out too. It’s not making too many headaches anymore.

My salesperson was aggressive in his selling techniques from more than 1 visit to my home to calling me while at work. The installation people left my home in a very unclean state and the equipment did not work properly.

The gentlemen who installed my Vivint system were fantastic. The system itself works perfectly, they were professional, they took great care in the installation, I’m really impressed and can’t wait to use my new system! I got door, window, carbon monoxide, and doorbell sensors. The video doorbell looks seriously fantastic as well! Definitely proud of my new system!

Quick install and great customer service. Would certainly recommend to anyone looking for a good quality security system. Techs explain everything in good detail and make sure you understand what’s going on before they leave. Definitely gives you peace of mind.

Thank you for being very helpful! I loved the patience when not knowing what was best security. Very helpful customer service and love the cameras. I just wish they had a camera package where I could get a deal on more than one outdoor camera.

I like Vivint’s doorbell which is very nice and responds well. I’ve been out of the state and traveled around the United States and I can talk to whoever is at the door. It’s great. On the other hand, it came with a motion detector that I didn't know was there and what it does. It didn’t respond to my phone and say that there was motion so that wasn’t good. Then, I ordered another camera that goes along the side of the house.

One day, we were sitting out back when Vivint's sales reps were coming around door-to-door. We weren’t even in the market for the security system but their salesperson did what he needed to do and managed to make us buy it. We’ve had Vivint for a while now and we got their normal package. Their technician was very nice and he took care of everything when he came in. Vivint had to come out this year and change the very first panel they ever put on and it has been working fine since. The system did what it was supposed to do. One time, I set it off unknowingly when I was going to work and the police came to the house. My daughter was at home and sleeping, and they made her show her ID to prove that she lives here. I’m trying to get my sister to get Vivint right now.

We came over from the Netherlands and when we rented a house, there was a Vivint system in there. Then more than half a year ago, we had a technician come on over and installed some new panels and the whole system. The installation went well and the features in the system are working fine.

The sales process I had with Vivint went smoothly. However, the installation wasn't that great. Vivint had two people go out. The first guy wasn't prepared to do the whole job. All he did was just fix the doorbell and called it a day. Even the wiring part, I had to go under the house and run the wires because he wasn't fit enough to do it himself. But the second guy who came out to install the other outdoor cameras did a great job.

I just had my system installed by technician Ryan who did an excellent install, he showed me all of the equipment and how to use the new keypad. I even had the supervisor come by to verify that Ryan was completing the installation correctly.

Mark was very professional and really knowledgeable about his work. He really made this experience easy. I hope all of your employees are at least half as good as him. Hopefully you pay him well because any company could benefit from a great employee like him.

One of the powerline network adapters failed and needed to be replaced. I called for an appointment. The guy never called nor showed up. They rescheduled for 4 days later. The guy still showed up after the window. No call nor explanation as to why he was late. He never called as was instructed to him per the tech support rep. The whole thing took less than 15 minutes but I missed two days of work and not one apology.

We became Vivint members less than a month ago and here our our thoughts. The customer service experience began with Jessica. She was very helpful on the phone. We start speaking with her months before moving into our new house. She wasn't pushy. She respected the time my wife and I needed to make a decision. And she followed up accordingly. When we were ready, she set us up for a technician to come to our home. The installation period went really well. The technician installed everything correctly without any issues. Now that we are a few weeks in, my wife and I love our system. We like that we get notifications when there is movement around the home. We also like the home automation and iPhone app. Overall, the system is easy to use. I would recommend Vivint to anyone.

Would never have gone with Vivint had I known I was being deceived. Phone call after phone call still resulted in poor service. What was promised never happened. The salesman was less than honest with me, then the tech team only made promises that weren’t kept.

My connection service with Vivint was amazing. My rep Bryan is absolutely a grand person & represent such expertise. Love it. I had another service but find Vivint is far more better. I will recommend Vivint to everyone I know. The presentation sold me totally on the service and quality. I feel for me it is the best product in the world for home protection. Thank you.

I am loving Vivint. Activating my system was relatively quick and very easy. Using the app is also very easy. I love the I activate the alarm after I leave the house. I love that I can disarm the home for my family... even when I am far away.

The sales rep from Vivint was extremely knowledgeable. He lived in Alaska, which is important to me because we, Alaskans, don't really like companies that hire outsiders to come and do their business here. He also was honest and showed me how the program works and what it could do. So I stuck with him to go ahead and buy the product. I also did my own research in a couple of hours before I confirmed with the rep and Vivint seems to have a lot of good reviews on them. I got the maximum amount of cameras and a thing that lets you know that the door is opening. Those are for my business and not in my home. However, Vivint wouldn't authorize the doorbell camera for me. I actually would've liked to have that one.

We signed up for Vivint Security about a year ago. At first, everything seemed to work fine. After a couple months, the doorbell camera stopped working. We tried rebooting the system, but it still is offline. The backyard camera seems to only record clips from someone else's driveway, which is a privacy concern. I tried to contact customer service, but they want to charge us money to fix equipment, that we are paying for, and doesn't work. What a scam!!! So now we are stuck with no doorbell and no cameras and we are still expected to pay our monthly Bill? This is ridiculous! Don't ever go through Vivint for your security needs, because their customer service is abysmal???

A salesman from Vivint came up to the door and he was good. The installation guy was good too and everything was fine with the security equipment. I got a motion detector installed in the main room, as well as equipment that secures the doors. Although what we have isn’t high-class, they're all working. Also, the voice on the machine is not bad and I’ve heard worse.

My experience with Vivint started off great and at that time, I thought the rep’s knowledge of the product was good. But after the installation, I started having problems and I learned that he was knowledgeable about some things but not all things. I reached out to him first and he told me that he was registering our system with the sales department. But it was not required and when I found out about it, it had already been registered and we had paid him cash for that. So I went back to the company and they credited me for it.

Wonderful and easy to use home security. Mr. Brian and Benjamin installed everything right then and there and has kept in touch and checks on us periodically. Thank you for such great service. We love the fact we can monitor wherever we are.

I had two techs come out for different reasons and both guys were really great to work with. We moved and this is a new company to work with and customer service and equipment are already better than our last security company. I hope service continues to go this well as we start to actually use the service!

There is a problem with the garage door sensor. Rather than send a tech out (which was promised) after repeated phone calls they are sending me a part to be replaced by me. I paid to have a system installed that worked up to what was promised. Now if when the part comes it is up to me to do their job. I have until Sept. 10th to cancel the deal, and it is looking better all the time.

Installer was professional and courteous. He was patient and efficient when reviewing the system with me. He cleaned up his mess when he was complete on the installation. Respectful to my property and my home and very professional and his mannerisms.

First was the install, started at 8:30 or so and ended after midnight 12:15-12:30, problem were instant, IE false alarms, back door sensor in-op, motion detector triggered often after putting code in door, should have disarmed alarm, installer came out a couple of times and repaired garage door and rear door sensors. I was told that my 15-20 pound dog would not trigger motion sensor, motion sensor went off again today. Last the camera in doorbell is the slowest I have ever seen, notification should be when it sees motion not when entering house in my opinion.

I have not had everything installed, was up until 2 am in the morning first go round, 2nd go round was canceled and moved to a later time, touch screen system is pixels are going out at the bottom and cameras quality isn't as good as it was off the showing. My account has been charged more than the initial I was told.

Did not realize I was applying for a loan to get the security system. Have called multiple times to try and get everything canceled and refunded. Waiting over an hour for one phone call. Almost two weeks later finally got everything canceled and hopefully will be receiving my refund soon. Also did not repair my wall back to normal (as promised) after removing the system.

When we were approached by agent Alex ** about the alarm system we told him my husband was a disabled veteran and was tax exempt. We offered a copy of the exemption card and he said he would take care of it. We have talked to him on several occasions about the exemption and he says he will take care of it. As far as we can tell nothing has been done. We were having some issues with the system well within the 30 days and asked him to pick it up and discontinue service. He came by the house and we talked about it. He promised to install a wireless panel in one end of the house so we could hear the doorbell. We have called him on this matter and have gotten nowhere. HIs response is -- "Working on it." The system was put in June 21, this is August 27. I think we have been patient long enough. I hope you will be able to take care of this matter soon.

Vivint had a door-to-door solicitation in our neighborhood and their sales rep went over everything really clearly with us. They showed us everything we were gonna get and it all made sense, so we decided to go with it. The installation was good but the guy had a couple of issues hooking some of the stuff up. He came right back and he worked on it until he got it done, which is something I can appreciate.

The Vivint system is cost-effective and I like the service and its automation. The installer at my first house in Miami was excellent and I was happy with it. I’m now living in Louisiana and I decided to carry their service over. However, I didn’t like the first technician that had to reinstall the system. But since I was happy with the service, I didn’t really care too much of the technician that was here to help reinstall it, if he was good or bad. It was late in the day when he came to install the sensors and he didn’t wanna be here at night. We have some keypads and he didn’t feel like doing it. He messed up a transformer for my doorbell and a panel for my door, so I told him don’t even worry about it. I called Vivint and then they sent me another guy two days later. It was taken care of and it was more of the tech than the service.

Vivint's service offering and cost made me go with them over other security companies, and I’m very pleased with their features. I had two different experience with their reps and it was during a call versus during on-site. During the call, some of the scheduling has been inconsistent with the dates or times in which the installers have been outsourced to the properties. I had to call back multiple times to confirm that detail and that had been a challenge. But ultimately, it has been done.

I liked Vivint's marvelous technology and the reviews that I read about them. The service package I got was right for what I need. The installation has been great and the installers have been out very timely except once when it was a holiday weekend. I had to wait my turn. But they have been very thorough, kept me informed along the way, and fixed the problem before they left. I'm very pleased with Vivint and I highly recommend them.

The technician arrived promptly ready to install. He waited and provide the customer service that I expected. He did explain the equipment the system and how to get started. He was professional and pleasant and provided the information and service that we needed. Thank you.

Amazing job! Was quick and was very professional. Install very thing properly and made sure it worked after and make sure I understood how everything worked before leaving. Couldn't have asked for a better installation person. The guy was on his job made sure my home paid was put in a great location and looked good.

Both techs were fantastic. Both explained the various functions of the security system, they were engaging and was one of the best experience my wife and I have had. Based on their treatment of us, I would recommend the service to others. My expectation would be the business office of Vivint to provide the same level of proficiency and professionalism. Thank you.

We're skeptical of anyone who comes to the door selling any product, but I'm glad we heard our salesperson out. I work weird hours, so my family is here alone a lot. We were discussing the need for a system and then this one dropped into our lap. We had a false alarm recently and a rep was coming across the speaker to check on us within about 2 minutes. The doorbell camera is convenient given my work and sleep schedule. And the Google voice feature is also convenient and serves multiple purposes. We love it and would recommend it to anyone.

The sales rep and the installers were very professional and explained everything very clearly, would recommend it to others. All the equipment was very easy to use. And I was impressed by the installers because they cleaned up after themselves.

The salesman came by my house and I told him I had to leave to go out of town but I was very interested. He had three installers there in less than 10 minutes and they had everything and within an hour. And that included having the system turned on and functioning before I left.

I recently traveled out of town 2 days after installing. I called my Husband who has some medical challenges. And he didn't answer the phone. Vivint help me contact him to ensure he was okay. The Representative told me how to set alarm from my mobile device. And I was able to speak with my husband.

Cameron, the salesman, was professional and gave us a great deal. Alonso, the installer, came the next day and installed everything in a couple hours. The result is we have a superior system for around the same price we were paying ADT. It was a win win!

We love our new security system. We had another company that really let us down. Everyone was great and the service was prompt and we did not have to wait. What a great company!! We are so glad also that Charles stopped by to talk to us.

I have only had the system for a few days but so far, I am impressed with it. Sales process was easy, happy with the salesperson Patrick. The installation was super quick and the installers were professional. The system has worked perfectly so far.

I have Vivint cameras both in the front yard at the doorbell. I had to reboot at least four times in one month and I didn't know what was going on. But as soon as I called and told Vivint's customer service reps what the problem was, they took care of the issue right away. The technician came out one time this April. The problem happened that one time and then it didn’t happen anymore. Vivint is something I needed and I recommended it to somebody else.

The price of my security system kept going up so I signed up with Vivint. Their sales reps were top-notch. I called once for the batteries and their customer service was okay. So far, I’m fine with what I got. Vivint has a good service.

There were people from Vivint walking around and I tried their product, and I'm okay with what I got. The reps were great and the techs that have come to our home have been awesome. Whenever there's an issue, I can usually get it taken care of over the phone and they do everything I need. My experience with Vivint has been fine.

I cannot express how amazing the technician was today. He actually took the time to install the alarm instead of using an excuse to not get his work done. This was a complicated situation and he not only put up with it but did it with class. Thanks for a technician that didn’t use any excuse to leave because the ticket wasn’t created correctly. Also thanks to Dutch who took the time to make it all go smoothly on the back end. Very respectable technician. I cannot thank him enough.

Super friendly and helpful! Arrived promptly, took time to explain everything. They were very friendly and more than willing to answer questions. Would recommend to others and happy with service.Thank you again...

The installer was very professional and polite, my only issue is that none of the equipment was done with wiring inside the walls, they are showing. I cancelled the video portion of the plan because I did not want to have exposed wiring inside my home. The security panel is the only wired equipment I kept on the plan, it looks okay but I would have preferred to have the wires hidden inside the walls.

Very very professional. I love the new equipment that has been put in, he gives me the ability to see when I'm away which help me relax when I'm away from the house. Personnel that started a very professional, every time I call customer service they're very professional and helpful.

Scheduling, the service, and the information given to function all the devices was great! I know we will have future questions, but I feel from this experience with Vivint and their reps my questions and concerns will be addressed and or answered. I feel confident the equipment will get the job done. Highly impressed!

Ari is AMAZING, really great service, super friendly and efficient. He explained everything and took his time to explain. All of the questions we had! I will be recommending my mother in law for her home in Orange Village. Seriously exceptional service from Ari and the entire Vivint customer service team.

The sales representative and the technicians were very knowledgeable and very friendly and patient. They made me feel very comfortable with my decision. I will highly recommend this product to a friend. This system was exactly what I needed to secure my home.

Zach **, the installation technician did a great job. Very knowledgeable and he did the whole install with my movers running around him moving items into my new home. So far the system is running smoothly, which helps my family have peace of mind in a new and unfamiliar home.

Beware! They make you think there is no cost to you for agreeing to get the system. But they actually take a loan out in your name to pay for it. I’ve had to call to reboot my main panel as it was not receiving power. When they installed the doorbell they spliced the wire from my old doorbell/intercom. Now the intercom doesn’t work. Customer service’s response was “we don’t use old wiring get”. They also were unable to install my outdoor cameras the night I got the system due to rain, but after 2.5wks & 2 scheduled appointments, still no outdoor cameras. They did offer a $25 credit. And of course I can’t cancel the service because it’s past the 3 day period. Though the system seems to be good, do your research. Other companies do give you equipment at no charge.

I love everything about my security system. And Austin, the salesman that came over was very professional and friendly. Thank you, Vivint for my new security system. I always wanted a security camera on my carport and the doorbell takes care of that. And I like the fact that I can take care of everything from my cellphone. It is totally awesome!!!

Glass breakage sensor had to be reset. Was handled professionally & quickly. Installer was great. She did a fast install & kept my house clean. So far very pleased with service & equipment. Would recommend to friends & family. Thank you for service.

The installer did a great job of going over our needs and installing the product. We are in our 60s and he took the time to explain how to work all of the equipment and use our phones to arm and disarm. We also got a doorbell camera which he showed us how to work and we are very pleased to have that extra bit of security.

I've been with Vivint for two and a half years now and I'm happy with it. I have the basic package and the installation went fine. Their team was in and out and they worked good. They went through everything and relocated my alarms. Now, when somebody opens the door and I’m not home, an alarm goes off then Vivint calls me up as well as the police.

I’m a building inspector for the Philadelphia Housing Authority and a couple of tenants had the Vivint system. They said it was pretty cool that they could watch the house from not being home. I also got a service package from them and the installer's mannerism was great. But he got to my house at six o’clock and left at ten minutes to two AM. I had everything that Vivint offers like the smoke detectors, the carbon dioxide detectors that call the police, a back door camera, a front door camera, and a living room camera. I also had the cloud thing and the thermostat. But on the first week that the system was installed, there were a lot of glitches and bugs, so they took all the cameras and all that other stuff out.

A Vivint sales rep came to our neighborhood and he was very friendly, courteous, and he answered my questions. We needed some stuff and he told us that they could provide certain features that I was looking for. Now, I got their camera system and the door lock and that was something I was interested in. The installation team that came knew exactly what they were doing. They were very good and very professional too. So far, the system has been good. I like it. After my daughter saw it, she had it put in in her house also.

Trevor of Vivint was good and knew what he was talking about. After a few visits, he convinced us to get the service and they replaced our alarm. We got a camera around the backside from the house to my shop and there was another camera with a doorbell. The system was working well but for some reason, I didn’t always get a dingdong like it was supposed to whenever somebody rang the bell. Sometimes our internet goes down around here, so it could be that or the bad weather. Sometimes my wife would get a dingdong on her cell phone and then it would take another minute and a half before it would come on mine, so the issue could be the iPhone. It was hard to figure out what was going on. I called them and talked to them about it and they sent somebody out to fix it. It might be working a little better as I haven't had enough people come to the door just to test it but so far, so good and we were pretty satisfied with that.

My technician came out a bit later so I could run an errand, and was able to get everything configured while I was also having other utility work done. Excellent knowledge and salesmanship when he needed it, couldn't have asked for a smoother experience and am very satisfied with what I've received.

Thanks to Jake **, Karen and I can sleep in peace knowing our home is protected and secure. The Vivint System is very easy to use. It feels like we have a secure house guest who is taking care of our security. So we say, Welcome Vivint.

Security system put into the home. Installation was fast and very accommodating to us. We were very happy with the service on making sure my d the husband and I understood the system. Quick service on getting the product to the home.

Great service. The only negative is they don't tell you that you need really strong wifi signal to have security camera's installed so I was only able to get the doorbell installed which is ok but the reason I looked into Vivint was for security camera's to monitor around the house!

Vivint's sales representative was really nice and as for the installation, everything went well. They did what they said they would do. I have an alarm in all my windows and doors. I'm 77 years old so I wear the necklace too. The features of the system are okay and I recommended Vivint to my daughter. She got it and she recommended it to her daughter as well.

The installers are very efficient, courteous and a little short on explaining just how financing and registration. System works well and is low in cost for all protect that is provided. I had to call the service section to find that I was financed with a Loan Company. You really get a lot for $29.00.

The team made us a very fair service offer and the installer did a nice job, and gave us excellent training on the system. The system is easy to operate and easy to make changes. Very comfortable and secure. Strange that the install was completed the same day.

We've been having to reboot the panel nearly every day. The outside camera doesn't work half the time. The quality isn't what we thought it would be. We're not impressed with the service at all! Seriously thinking about switching back to ADT.

I canceled my Vivint system 2 days after installation. The motion detector fell off the wall the day after it was installed. The hub used to communicate to the equipment quit working on two days after installation. I sent an email notice of cancellation following the procedure on their website. I received no confirmation of receipt. I had to chat with support to confirm that they received my notice of cancellation (this took about 4 days). We then scheduled a system pull for the following week.

I wasn’t happy with ADT, so I tried Vivint and it's been good so far. They’re responsive and the calling procedure is very easy to work with, though it takes a little bit of time to get replacement parts. I’ve recommended a couple of my friends to them.

My experience with Vivint has been great. My nephew works for Vivint and he told me all about their products and it made sense to me. I was able to customize the features they offered for my system. Their customer service is great and their techs are also good. I had a couple of issues at the beginning with the panels that I was given, but they changed it and I haven’t had any issues after that.

Some of my neighbors have Vivint and they like it. Since we’ve had some problems in the neighborhood, we thought it might be beneficial to get a home security as well. The Vivint reps we interacted with were all very friendly and helpful. One of their guys told me that we would get credits for the people that had recommended this business but we never got those credits.

Great experience with Vivint. I highly recommend the products and services. The installers are extremely knowledgeable and fully explain how all the products work as well as how they are all integrated. The customer service is easily reachable and available to help.

The entire process of buying and installing our new system was handled with courtesy and expertise in a timely manner and explained to us very well. I'm sure with time we will get used to the system. It is much more involved than our previous system and will some time to master.

I went to Sam’s Club and had made an appointment to do an in home consult. Everyone I interacted with was so kind and friendly. Dan and Kevin came to my home yesterday and they were so knowledgeable and understood any concerns my husband and I had. They were able to set up all of the equipment and helped us to understand the features and download all the apps we needed to have everything function properly. They were both so kind and understanding and they did an amazing job at making us feel like part of the Vivint family instead of just a random customer. I would recommend this to everyone!

This is the 3rd time I have had a home alarm system in the last 15 years and this one will be the last one, I have stopped traveling in my job and am home to stay now. The price is very reasonable, the coverage is great, and the customer service is there and so very courteous and helpful.

Technician was courteous and knowledgeable. He was careful to be sure I was comfortable with system and helped to set up devices. The install took about 1.5 hours. Overall I am very satisfied with the install and service thus far.

I was able to get next day installation. The agent that signed me up was very attentive. The tech that installed was very professional. My only issue was one of the door sensors was defective. I had to call customer service 2 times about this however they were able to replace the sensor at no charge.

What a joke. They made promises they later couldn't keep, left holes everywhere and a mess when they then removed the products, and we are still fighting to get our money back. What a disorganized and disappointing company. Never again will I do service with them.

Wires where half stapled and half left hanging. Camera angles are crooked, you have to tilt your head to see the image straight. My siding on my house was broken and the pieces left in the driveway. My siding has lumps all over it where the wires were run. Installer left me two giant power blocks plugged into my only hallway outlet. The hallway is already very narrow and my dogs run by and knock these blocks off the wall. My rear sliding door sensor has already fell off the door which was then chewed by the dog. I have complained about this from the day of the install and have yet to have anyone come look at the mess I was left. They take your money and vanish! Best magic trick out there. Stay away!! I told the salesman when he approached my home I work too hard on my house and expect a good job. I regret doing this!

It's ok, there are a couple things that need to be update or looked into. The zoom when I try to zoom into things blur and brakes up the images. They don't given a clear image. The wifi that's is connect to my cameras are going offline and I have full service.

The interaction with both sales and installation personnel was great. Their obvious aim was to ensure that I received what I needed and that I was pleased. Each took the time to explain EXACTLY what to expect. They DELIVERED. The entire process was flawless, ensuring that I completely understood how to operate my system. This includes a follow-up visit by my salesman. It is my intentions to reach out to my friends and family concerning this product. GREAT PRODUCT VIVINT AND EVEN GREATER STAFF. THANK YOU.

I was visited by a sales rep from Vivint at home. He told me Vivint was looking for candidates in the area to install their system to advertise to other homeowners in the neighborhood. In return for advertising the system Vivint would wave the cost of the system and all we would to pay was monitoring fees. I few hours after having our system installed I found out it was all a lie and immediately cancelled. Vivint does not wave the cost of the system. The cost of the system is broken down into monthly payments and added on to your monthly monitoring fee. When the tech came back to uninstall the system, he left holes in walls, staples sticking out walls and staples were left laying on the floor. Beware of this company, if you do business with them get everything in writing including the cancellation policy. You only have 3 days to cancel, salesman told me 2 weeks.

Installation was a mess and currently awaiting for another technician to come fix problems. Holes in wall where panel and outdoor camera come into house poorly drilled and placed as wires are very noticeable. Wires from garage doors look horrible. Not bundled together and scattered. Ring doorbell chiseled into my house. My guests see that when they arrive at house. Some windows that open and have sensors on them do not fit with window screens, yet some do. Placement for window sensors wasn’t thought out enough. Has to be replaced.

I contacted Josh my original guy I dealt with and he let me know who to call. She was very polite, and I didn't have to wait on hold for a long time. She was prompt and explained how the payment would be made and how long it will take for my order. Explained that I have to call back to have someone come and install them.

We have had this system for about 3 weeks and in that time have had to reinstall the program panel. It was done in a very timely manner and was done by a very skilled technician (Paisley). Hopefully we have no more problems.

A young man in the neighborhood knocked on the door, came in and told us about Vivint. He was misleading because he told us that we wouldn’t be in a contract. He handed me his phone and there was a recording, but I wasn’t paying close enough attention because it said on that recording that there was a contract. However, he told us time and time again that that there was no contract. So, we got stuck to a three-and-a-half-year contract. Vivint said that I agreed to the terms and that there wasn’t anything they could do.

We’ve tried different security companies in the past and we weren’t happy with them. Then a Vivint rep came by and offered us their system for free and told us we could try it out. We liked it and and we've had them for 13 years now. We've stuck with the package that we got and we’ve been happy with the system, even if we haven't done any upgrades. If there was something that was not right, Vivint called us and let us know. If there was an alarm that went off somewhere with one of the sensors, they notified us.

The Vivint rep who came to my house was very friendly and professional and I liked the idea of being able to do the functions of the security system on my cellphone. Before, I had to get up and go downstairs to put the heater on in the winter time. Now, I can just stay in bed and put the heater on. We can answer the doorbell through our cellphones too. Yesterday, we were eating dinner and somebody rang the doorbell and I was able to answer his questions by sitting there without going to the door and unlocking it as I can see him on my cellphone.

I have pretty much everything from Vivint except the inside camera and the doorbell camera. The installation team was very professional and my interactions with the reps have been good. Sometimes I have to reboot the camera in my front or the back which can be inconvenient, but that’s always the situation with technology. Still, I’m satisfied with Vivint's service.

Ms Shannon ** was a very competent person whom presented the service professionally and I hope all the people I deal with will be as outstanding as she is. And want to also that Mr ** who did the installation.

The salesman and technicians were great! They were very professional and knowledgeable! Most of my family are already using this service and they have had no complaints. They even helped us lower our Xfinity bill freeing up some money! They will even move the equipment to another location if you decide to move. So glad we made the decision to go with Vivint!

Started using Vivint because I'm a woman living alone in a big city. Stopped using them because it was a pain in the **. For about 2 years I haven't used their security system but still getting charged $60 a month. That's a wasted $1,440. I called them a month ago wanting to see if I could cancel the service. The woman looked into my account and told me I was on a month to month service contract and canceled my account for me. Then she sent me a letter of cancellation. I got charged again the next month and so I called again. Talking to a different woman she said that my contract still wasn't up and that my account was never canceled. I even forwarded her the letter of cancellation that was emailed to me. If you send a letter of cancellation you need to honor it. I wouldn't be so mad if the first woman that talked to me had told me I was still under contract and sent me proof. I hate Vivint. Don't use Vivint.

Originally I purchased a home security system from another company. One month later, I got a called from a representative from giving stating that they purchased the company and now my service would be the same but with a new name. They needed to update information. That was how they got me to switch to them. Of course nobody in the company is aware of this behavior going on.

First off Eugene was AWESOME! Very polite, not pushy at ALL! He came by and helped Mike and I out with a great smart home security system. He gave us a really great deal covering ALL the upfront costs for helping them be an advertising home. We got all the new smart home products like a doorbell camera, smart keyless door lock, outdoor camera, google nest thermostat, garage controller, google home, and the security for the home!!! It’s all controlled through my phone. We are very happy with our choice to go with Vivint.

I am really happy that I chose the Vivint home security system. I feel safe in my home, sleeping so much better and knowing my pets are also safe. It feels empowering to know my home is secure... whether I am home or away. Highly recommended!

The Vivint machine was on for quite a while because nobody told me how to turn it off and I had it on a long time going, “Beep, beep, beep,” then stopping and doing it again and again. I would rather go without the system than have that noise. The next morning, I called and the Vivint reps told me how to turn it off and, apparently, the first guy didn’t know how to. Somehow, Vivint got the system fixed by me pushing things and it seemed to be working. However, when I put it on at night, it says things to begin with that it didn’t use to so I'm not 100% sure about it. But their reps are pretty easy to get a hold of and I feel very good about them.

Vivint's security system is great and the price is reasonable for the service that we receive. Their salesman who came to our door was very personable, professional and friendly. The installation team was also pleasant and professional. They knew what they were doing, explained everything to us, how the system works and what we can do with it. It was all around a good experience. We like our system's camera feature. We also like that we can arm it with our mobile phones and control the temperature while we’re away. It's very convenient for us. Our sense of security has improved since we got Vivint. We live in a generally safe neighborhood anyway, but now that we have it on there, we have a little more peace of mind.

CenturyLink had a program that used Vivint. I called Vivint and ended up with a better one. Their reps knew what they were talking about and seemed to be a little more on the ball. The installation team was good, and the features included in my package are good as well. There were some equipment that didn’t have fresh batteries in them and a couple of times the alarm went off in the middle of the night, but I enjoy my Vivint system. It is easy to work with and everything has been really good.

We were putting together our home system and they recommended Vivint through Best Buy. We have it in our residence and place of business and we have the motion detectors, the cameras, the doorbell, and the door sensors. Also, we added on the lights and the remote light modules. That was pretty simple because we bought the adaptor separately. And then, we bought the light bulbs, so that was a good bonus with that package. I wished we had it with the package, but I’m glad that I got it separately. A really good team came out and installed everything. They were very informative and very helpful. And to this day, they still come out if we need them and they’ve been very responsive. They've been really good about any false alarms or issues.

After reading many positive reviews, I decided to give Vivint a try for my home security needs. They are very pricey, but I was going to give them a chance. After placing a very hefty order with them, including almost $2,300 worth of equipment, they promptly showed up to complete the install almost 1 hour late. They couldn’t finish the install so the techs told us they would be back the following Monday to finish. They showed up as they said they would, but they ended up leaving without going over the order first. Multiple items were not installed. Minutes after the tech left, I called him and he said he would be right back to install them.

Garrett the rep was very cool and explained everything very well, the tech that came to install was very quick. The devices themselves are easy to control and understand. The nest home system is great for saving energy while I’m away.

We had a wonderful experience with Vivint. Gaby, our salesperson, arrived on time, explained everything thoroughly, and helped us choose the options that suited our family best. She arranged for the installation to be done that day. Brandon, the installer, was very friendly and knowledgeable. He installed our equipment quickly and made sure everything worked correctly. He then walked us through how to use everything. It was a very smooth and efficient process from start to finish.

Amazing product and an extraordinary team!!! Thank you, Alan, for your excellent care to detail and superb customer service. We appreciate you. Your installation team were precise, efficient and fast. Sherri and I have never felt safer. God Bless you and your team.

On Aug. 4 I had a Vivint smart home security system installed and everything was great for the first couple of days. Then on Aug. 9 I had an appointment scheduled to have 2 outdoor cameras installed along with a DVR for 24/7 monitoring. I took the day off work so the technician could come and install everything and go over how it works with me. The technician never showed up. I contacted vivint to tell them how displeased I was and to cancel the camera order. They basicly blew me off, but they did comp 1 month monitoring fee. Since then everything has gotten worse.

In my home we have the camera, doorbell camera, nest thermostat, glass break sensors, door sensors, and the smoke alarm system. So we are pretty loaded with equipment, but I will tell you that it is all WORTH it! We love the ease of the panel and being able to access everything from it. Also, the ease of the app is a bonus, everything on the panel looks just like the app. My husband's work schedule changes from week to week and I feel so safe while he is gone at night. Before I would always toss and turn with worry that I was alone in our home, but now I am put at ease. The doorbell camera is probably my favorite, I get a notification on my phone that someone is outside the door and I can quickly pull up the video and even talk to them if I want.

I've had an excellent experience with Vivint. My son got the system for me for Christmas and the installation was very good. The technician got it done fast. However, when I have an emergency, I sometimes see something on my phone but I have to open my phone first. It would be great if I didn't have to open my phone and the thing just popped right up in front, but that would take some programming. Other than that, the features and their service have been great so far.

We moved our Vivint system when we moved from Colorado to Idaho. I have a whole house system and I have fire protection, CO protection and security protection. I have the keypad, door locks, cameras and doorbell camera as well. Their field representative was great. He did a great job of putting it in and his interactions were really good and helpful. He was very active in teaching us how to use the system when we first put it in. The installation team was even better. They were quick, efficient and they knew what they were doing. However, when we put the system in, we had a minor problem with the doorbell. I tried to get the installer to come back, but they were so busy that they scheduled me a month out to have a return visit. I thought that was kinda strange that I had to wait that long for a security system.

The Vivint service goes offline too much. Then, I would have to call in and have someone would either come or work me through it over the phone. But the reps were good and they helped me out. It’s just frustrating to keep calling that in and it goes offline a lot. If they can work on that, that would be good. Other than that, I would recommend Vivint.

Bryce was very knowledgeable, helpful, professional and completed a thorough follow up to make sure we were nothing but satisfied and all was working properly after installation the very next day. Cody very efficient, quick, courteous and answered all questions. Very impressed with the overall experience we had with new service. Would definitely pass the word on that Vivint is the company to go with for home security.

It's a great system to have at your home. My family and I feel more safe with it. It's great quality and a great price that you can not beat. Love the doorbell camera feature. Thinking of doing the inside camera later.

I had currently been using another company for security services. Vivint had offered us a package at exactly the same cost but with a lot more. We were able to cover twice as many windows as before and receive the doorbell and camera, things our other provider did not offer without adding a lot more $. Also installation was taken care of by a very knowledgeable and friendly crew. Customer service calls have always been informative and helpful without a long wait.

Convince and auto drafting is good. Phone accessibility is great. My wife and my daughter loves the phone feature. Not to mention the system verbalizes each entry or open door PLUS daily activities. It's grrrrrreat!!!!

From the initial call with George in describing and setting up my system to Devin who came out and installed and trained us on his to use it, our experience was fantastic. Excellent customer service and I would recommend Vivint to anyone. The system is working great and I look forward to secured living.

The tech was handicapped by an injury... We still need him to come out to install the cameras. We need to be contacted so we can have all that we paid for installed. Thank you! I am not quite sure why this hasn't been completed. The tech said he would be back next day and did not arrive.

We love the customer service! We also love the added convenience of our new up-to-date system. We have had so much fun getting to know our “new” home and feel so much more protected than we ever did with our former security provider. Thank you Vivint!!

I have not had my Smart Home Security up and running too long yet, but overall, I think it is pretty awesome. I had some issues in the beginning which I expressed to the salesman when he returned the next day to check in on us (greatly appreciated that). I had footage recorded of my son going to the porch and bringing the mail inside yet no footage of the mail being dropped off. I was informed that the system may still be registering its constant surroundings and adjusting and to let them know if it continued. I have not had any major issues since then.

The customer service and lack of support has been so bad and frustrating that we are pulling the system out of our home after a little over a month.The system has never fully worked since the day we installed it. Also our installer was very unqualified and after asking not to have him come back for the second and third service call, it is the same person they scheduled each time.

They were very misleading in regards to price for equipment, lied and stated that if we advertised for them by leaving their sign out front equipment fee would be waived. Said installation would take no more than 45 minutes. They left my home 3 hours later at 11:40 PM. The system doesn't work went I activate as Away. They have to run some system diagnostics with me on the phone as if I installed it or have time to do their job.

I liked what the representative from Vivint presented when he knocked on my front door. I got three cameras and a doorbell, which were what I wanted. They put in a few door sensors and a motion detector, too. The installation went fine and smoothly. All the technicians who came to work on the system were good, but they came too much. Then, when I tried calling in a problem, the phone technician tried to fix it over the phone but it never worked. Every time I would call, it required them to send a technician out. Before I had Vivint, I had AT&T and I did not have the doorbell but it was very reliable. Although it is a lot of trouble, I still like the security of the Vivint system.

My niece had been selling the Vivint system. Our house is small so we got the window alarm and the sensor in our main door. Vivint's service has been great so far and we love it. The reps are really easy to get a hold of. The ones that we have spoken with were good and they explained what they could do and what we needed. The installation team was great too and the job seemed pretty easy for them.

Had a great experience with my Vivint service! He was quick and very knowledgeable which made the learning curve simple! He took the time to answer any questions or concerns we had! Our family can’t wait to start using my security system!

The technician that came out was not knowledge or lacked effort as he complained about the install for the new system being more difficult. He informed me that no wires could be hidden in the walls for exterior cameras. The technician also did not fill in the hole in the wall where the wiring from the exterior camera comes in. The quality of the outdoor camera is not a good picture. My nest thermostat was installed improperly and all the extra materials from the nest box were taken, so I had to pay for additional pieces such as a metal plate and installation for the HVAC person to properly install my nest. During the setup portion of the order he made many errors by adding devices accidentally. Thankfully I caught all errors. Just an overall bad experience.

The interior camera image is so poor, not worth the price at all. Also, the agent lied to me that the video records non stop and stores the image for up to 30 days, while in reality, it does not record on the clock. It only records when there is movements, and for 30 seconds only. This is just ridiculous, especially when you tell someone that you need the camera to monitor activities inside your home. What can you really see for 30 seconds?

Salesman and technicians were timely, professional and efficient. Love, love, love the service and equipment. The follow up to the installation was also timely and professional. We will be recommending your product to others. Your equipment and service is far superior to your competition.

I no longer have Vivint - I am waiting for the company to come to my home and repair the holes in two doors and fill in holes in wall. The gentleman that removed the system was very thorough. The system did live up to what they told us about it. It was not working part of the time.

At the initial install, our tech (Martell) seemed to do a good job and left his number to call with any questions or concerns. We have called him back 3 times and left messages with no response back. No one on the phone has properly explained how the Nest ties in with the thermostat or the fans. I have been in a car accident and recovering at home. I have requested a tech to come out and walk me through some of the issues and Vivint has refused to do this. If we cannot get this done, we may have to cancel our security and use another company. Please respond back ASAP.

I like the system that I have from Vivint. It has the panel with the cameras and the automated lock. They are really good equipment. The sales representatives were pretty good, too, and the installation team was professional and courteous. I would recommend Vivint.

We purchased a house with Vivint equipment in it, so instead of somebody messing up my house and taking stuff out, I figured I’d just give them a try. Talking to everybody there seemed all right. However, it’s been basically just a hair over a year that we’ve actually had the system active and I’ve had about seven service calls to the house. And so far, I’m still not fully satisfied with the equipment not working the way it needs to.

There should be a more prominent sound with the notifications. If there is a system outage for any reason, notify the customer immediately. My system was out for about two hours and I didn't know that I wasn't protected. Vivint did not explain the outage. The only reason I discovered it because there was no clip of the man cutting my grass. Why?

Everything about the system so far is excellent. The ease, timing, and quickness of the install was outstanding and it’s so very easy to use for all family members. I’ve used 2 other products before and from now on I will go with Vivint when needed.

Michael was our technician and he was absolutely wonderful to work with. He was very friendly and personable and walked us through the process the second he got there. Installation was done quickly and professionally. Customer service prior to and during install was extraordinary and beat expectations. System services and functions were well explained after installation. We would highly recommend Michael and Vivint to others.

First of all the installer couldn't get everything installed on the first day, he was here for over 4 hours, so he had to come back 4 days later and finish. On that first day he said the new lock wouldn't fit on my door and I needed to hire a locksmith to get it to work. I had someone come out, to show this guy that the lock just needed to be twisted to fit. I had to pay money for this, that Vivint will not reimburse me for. Then several of the sensors didn't work all the time. Half the time it said my garage doors were open, when they weren't. Made it difficult to set the alarm. The installer came back out, replaced the sensors and they do seem to be working now. The doorbell stopped working, still won't work even after the installer came out.

Installation was very easy. It was nice. The representative that we had was very nice and respectful of the time to explain things that were being put in and how they work. Our technician was very nice and would recommend him to friends and family that are interested in the service.

Absolutely loved the experience. This is the second time I have relied on Vivint to protect my family and home and I’m even more impressed the second time around. The install techs were genuine and extremely professional. The equipment is continually evolving and looks better than ever. I have not been this impressed by a company in a very long time.

Had to schedule the install twice, since the first installer didn’t want to work OT. I guess it would take too long to install the cameras I wanted in front and back. The second install date was a little odd too but better. Schedule early but he got a flat tire and came late. Also, it seem none of the techs come with all the equipment needed in case a customer wants to delete or add something not on the invoice. Especially if the customer changes his mind on something he may want to add. But the Customer Service was much better this time from the tech. The only other thing I would suggest is go a bit slower on how to use the new security system. I realize they label almost everything as a window or slider. But had no idea to which window the system was referring to?

We are very confused about our system. It had shut off completely & I called to get it started again. Now the picture is off the screen when someone rings the doorbell, we cannot see anything. It seems too complicated to use.

I left Vivint because of poor software performance. I decided after 8 months to give it a second try, and so fast I'm certain that I made the right choice when I dumped them. I promised them 7 months to prove they are better. I have little confidence so far that they can do that.

Sale rep talk a good game. I was impress by product and agree to purchase. Promises were broken and rep has just disappeared and is now hiding from my calls and text aka Thomas sale rep. I would not recommend this product if sale lie and lie and don't tell the truth about the facts and left to clean up the mistake that they have created. Not very happy customer.

I have everything included with our Vivint service package -- the security camera, the features for the heating system, and carbon monoxide detectors. The sales reps were nice and helpful and the installers were fine. However, I’ve had more than enough of my share of issues with the system, from the cameras not working to the doorbell not working to not being able to see the cameras too. I haven’t really been 100% satisfied at all ‘cause if something goes wrong I gotta be at home to call, and I spent way too many of my hours on the phone with Vivint as far as I’m concerned.

I have the doorbell camera from Vivint and it's been great. The rep was only supposed to come in and put one camera, but he explained to me about the doorbell camera so I opted to do that as well before he left, which was good. The house that I’m putting the security on is my mother’s house and nobody lives there, and it's so hot in there ‘cause the air conditioner is broken. But the rep was awesome and really nice. I could tell that he was melting, but he was great. I didn't have WiFi since I had just the security alarms in my house, but now that I have it up and running, the system has been great. I would recommend ‘em to a friend.

My appointment window was 8-10. They showed up at 11. I called in twice to get a ETA. The last representative promised to look at my account and do something for the trouble but didn’t stay on the phone to work the account for a discount. There was nothing done for the time I wasted and the time at work I missed. In addition the salesperson lied and said I would get a free lightbulb or glass break. He did not put it on my account. It was a lot of undelivered promises and tardiness. A lack of professionalism. I am very disappointed with my experience.

Due to recent vandalism to our car parked in our driveway the other night, we decided to purchase home security. We were very pleased with the assigned sales rep, Naya (sp?), who was pleasant, easy to work with, explained logistics thoroughly so we could understand, and very patient. Installation was swift and pleasant rep as well.