Vivint Reviews

It takes a long time to get stuff fixed with Vivint. I’m on hold very long time. Stuff wasn’t fixed even after a tech came out to fix it specifically. And I didn’t realize until someone got shot on my road, and it took them about four or five weeks to get a rep back out to fix my doorbell camera. They didn’t care because they couldn't work with their schedule.

Highly recommend these guys. They were on time, clean work and explained everything. Our initial advisor was patient going over many options and our install tech was outstanding. Pleased we left ADT after years of subpar customer service and installs.

I am not a tech oilers on. That being said I do not like your chat with an expert. Very confusing. Kent has been great with the install. Very helpful. I feel like now getting it to work if something is wrong that it’s all up to me, and I don’t appreciate that feeling. It’s confusing what or how to do. Not sure of camera placement, which is where I suggest, but I am having to move things and some can’t be moved so sets cameras off all the time.

Installation went well. Service rep was very helpful in answering questions and concerns and overall just friendly customer service. He made sure I knew how to run the system or what I wanted to do with it before he left and I was comfortable with it before he left.

From the time Jacob arrived (on-time/early) I was treated with the utmost respect and professionalism! He handled every answer with ease and proceeded with the installation. Then ensured our ability to use was completely satisfactory before asking if we were happy... So, in essence, we are very pleased and thank you Jacob for your outstanding efforts!

I love the system and how inexpensive it is! The people are great too! The system makes me feel safe and is worth the money! I love and would recommend to every one of my friends! The system is great because you can view all the activity from your phone.

I've had really good interactions with the representatives at Vivint. I had to call a couple of times for some technical issues, and they have been able to fix it or send somebody to take care of it. The people from Vivint did the installation and they showed me how to use the system, and it was straightforward. I like my system and its features. However, I have a large house and the sensors, sometimes, get disconnected. There is one sensor that is further from the panel that usually gives the signal that it is disconnected, and it connects back. I talked to Vivint one time about that, and they mentioned the distance and to check on the batteries. I checked on the batteries, and they were fine. And because it was something that is intermittent, I didn't really paid much attention to it.

I like the cameras and how many hours you can record with the one terabyte on the Vivint system. But sometimes, the cameras are going off and on and the recording is missing spaces when I go back through it. Other than that, I never had any problems with customer service. I've been with them for two years and they've always been good any time I call. Also, the alarm went off once by accident and they quickly responded.

Their Proprietary system is designed to suck your blood in the name of providing home security. They would want to send to you Technician for every minor reset they can do remotely and charge money. They are not ready to spend time to remedy the issue of their own imperfect/underdeveloped technology. They are Prohibitively expensive even when we have no monthly fee systems in the market. Stay away! Not worth It.

Purchased for home, very basic setup - no cameras just door sensors. 14 months later I've purchased a new home. Called to have service moved was told they would do reinstall for free because it's been over a year, then I get a bill for 80 dollars for the reinstallation. The installer put control panel in my garage, tells me a lot of people do this. I now can’t even use my system because the control panel is so inconvenient, can't hear it alarm or get to it in a timely fashion to disarm or arm it. I've called multiple times to complain was told they would send someone out to move it and credit my account to pay for the fee. None of which has been done.

Jordan the installer is an absolute pleasure. Personable and extremely helpful and professional. I would recommend Vivint based on his customer service and approach. I was also pleased with his honesty and attention to detail while setting up the system.

I was told that I can view my doorbell cam from my phone but was not told I did had to have Wi-Fi in order to view my doorbell cam from my phone. Your technician did a great job of helping me resolve this problem. Yes I would recommend you to other people and friends, family also.

Never got any paperwork with installation except Certificate of Installation online. Wanted the system for the doorbell camera and that is the MOST unreliable part of the system. Customer Service people tell me it is OK for it to only record a third of the people who come to my door and it must be my fault in the way it is configured.

Had a great experience with Vivint. We are very happy with your service. A very easy installation and a great rundown of how to use the system. We feel much more comfortable knowing our house is safe. Thank you for your help.

The lady across the street where I used to live had Vivint and she was happy with it, so I went with it. When the representatives came out, the installation was great. Then, I had one of the things fall and a representative came and did it all. He was great. I had a phone number, and so when one of the little pad things fell in one of the windows, he came. He was from Victoria which is a three-hour trip from here. He called when he was in the area then he put up the thing for me again, and it's been fine ever since.

A neighbor down the street works for Vivint. He had his truck parked out and we looked into Vivint. Their rep was nice and informative. We didn't research a lot and just went by what our neighbors were doing because if it was working for them, it would work for us. We have an expert like down the road so if we have any kind of questions, they can help us too.

I'm a hospice nurse and I was at my job with a patient, and the Vivint salesman came to the door doing door-to-door selling. He was very professional. He respected the homeowner's choice not to talk to him, but I went ahead and talked to him 'cause I wanted to. The installation was awesome. I don't let anybody in my house without them showing me their ID and their badges, but the techs introduced themselves, started explaining what they were gonna do and showed me my contract. I have the indoor and outdoor cameras, and the window and door monitoring. I feel safe and I'd recommend it.

I have no complaints. The service was good. The explanation was great on how to use the product. The tech was nice and professional. He was very detailed in his explanation. He also made knowledgeable explanations as to where security protection should go. He explained policies and contracts very well.

A good experience so far. Working very well. It’s nice to know when I’m at work all doors are closed and just having the extra security is it good thing. I would definitely recommend this product. It is very user-friendly. I haven’t had any issues with the system yet, so I really can’t say how customers services is To work with. I don’t think That will be a issue.

Agent came to door and was very thorough in explaining what he can offer from Vivint. The package he presented and was nice to be able to stick within our budget. Made it easy to set up and the installer was quick, explained what was needed to know about our new system and presented us with tips on how to run our new system.

Please note that this review relates to the day of acceptance of service and partial installation on 12/01/18. Installation is set to be completed on December 4th, 2018. Our Sales representative was Mr. Adam ** and installation was done by Mr. Kyle **. They were both very professional and offered to be available for support as needed.

We were approached by Jordan, Vivint sales representative, while moving into our new home. Home security was on the “to-do” list but Jordan made it simple by bringing it right to our doorstep! It was amazing to create a dream package and actually be able to afford everything we needed to secure our home, and then some! The equipment was set-up in less than an hour and easy to use for those responsible for setting and disarming. Talk about convenience, I can now monitor my doorbell video feed and any notifications from sensors within the home right on my phone! I would highly recommend Vivint to friends and neighbors, home security at its finest.

I have not been too satisfied with Vivint. First of all when the salesman came to my home he told me that he would pay/credit me to switch from ADT to Vivint. That never happened. Not only did that not happen but they used existing equipment from my old ADT system such as the 2 of the motion detectors and a smoke detector. Wow a win win for them. When deciding how I would pay I told them I wanted to be billed monthly by mail. They constantly tried to get me to automate my payments. If at any time you are late with payments they run false alarms/notifications through your system to constantly annoy you until payment is made.

He really took the time to explain things and did a lot of advocating to customer service for me when we had technical difficulties! Although we spent a lot of time having to wait on hold with the different departments, the installation was still a success and he was wonderful. Excellent service!

A friend and my sister had Vivint and they recommended it to me. The service package that I got was pretty customizable. It has video, doorbell camera, and garage sensors. I've had the system installed twice. We had an original house then moved to a different house. The guy and his girlfriend that installed it initially did a perfect job. The second guy was okay, but he put a lot of the sensors in areas that didn't make sense. But there's already a hole in the wall now, so I ain't moving them. We've had a couple of issues with some sensors, but overall, its performance has been good and the issues I had were fairly easy to get fixed.

I had ADT before but I made a switch to Vivint because they are wireless. The sales rep told me he could use a lot of my existing equipment, and he gave me a discount. There was an allotted amount that you could get for the new installations. The installation was easy. Since I had some existing wireless equipment, he was able to integrate that into the system, so that was nice. It was just a matter of him hooking it up and making sure their cellphone service worked, which was another feature back then. That was unique and was really nice where you have to have a home phone.

When I bought a house, I looked for different security system companies. Vivint's system was more up-to-date and didn’t look old. I like the iPad feel to the touchscreen and the pricing was also a factor in my decision. They are easy to work with. Their reps are professional and explained everything easily. The installation went well and the guy was really nice. The app is simple and works very well. I use it for everything when I check on the sensors. The system works and immediately deactivates and activates from the app. But every once in a while, the Wi-Fi kicks out. I have to reset it and make sure that it’s connected, but that’s normal when it comes to Wi-Fi things.

My initial experience was great. The agent that came out for installation had superior customer service and that's what I expected to receive from the company as a whole going forward, unfortunately that's not the case. I've only had the service for 2 weeks and it only worked for a week. I went on the website and attempted all of the troubleshooting listed however none worked. I then contacted the company via chat and was told a technician could come out but there would be a $50 repair or replacement fee although my equipment was brand new and purchased outright. The chat agent wasn't helpful at all and wanted me to stand outside in the freezing cold, at night to try to fix the issue. During that time I was also receiving a message saying the battery on my panel is low and not receiving power but a reboot of the panel did fix that. I'm very disappointed and regret ever getting this service.

I purchased a THREE year contract and this is set to expire in January 2019. I called in to request cancellation because I moved and they told me I had a 5 year agreement! I NEVER agreed to this. NOR did the installation tech who installed the services and had me sign all the paperwork ever mention that it would be a 5 year agreement. Now...I am also finding out my father has been FRAUDULENTLY tied to this contract as well because he is the owner of the home. I am livid! All customer service does is give you robotic answers and provide absolutely ZERO help! I WILL NEVER RECOMMEND THIS SERVICE! There are MUCH better options out there for the price and the horrible customer service they provide! I will be filing a complaint once I figure out WHO I need to reach out to.

Once the account was sold the rep left us in the wind. Asked him to fix a problem with a camera and he never showed even though we had an appointment. Due to this I would not recommend Vivint to any friends.

Thank you. The service and techs were awesome. Everything went very smooth on the initial setup. The salesman was awesome as well in explaining everything included with the packages. Once again... thank you for everything and I am looking forward to enjoying the Vivint smart home modules.

I’m satisfied with Vivint. They have a user-friendly system and everybody’s been very professional and very quick to get the problem solved. During the installation the first guy might’ve been new and didn’t really understand everything that he was doing. But they sent me two people after that, and they were very knowledgeable and had a good understanding of everything. They were able explain to me everything.

Installer was very knowledgeable and helpful. I love all the equipment and the ease of control. Gonna give my wife the peace of mind she wanted. I am happy with the company and have heard good things about you. Referred by a family member who spoke highly of the system.

This experience was fantastic! Got a quote, all the information I needed, recommendations and install in the same day!! Extremely professional and helpful the whole way through! I would definitely recommend this to a friend. Easy mobile app access as well! I'm very pleased and will consider adding more security features at another time!

Michael ** did the install. He was very professional. He definitely got an A+. Very attention to detail oriented. Better keep an eye on him as a valued employee (someone will steal him from you). I can’t say enough about how satisfied my wife an I were with the install. I’m a very picky guy. Thank you. Great job.

I installed Vivint To increase security and have peace of mind, I was happy with the quality of doorbell camera and backyard sensor and camera, but never really needed to investigate any missing package until today, I see that USPS delivered the package but then no video of anyone picking up the package, so it must have been missed by the sensor. It’s very unfortunate that I am paying good amount of money every month for a service which is defective and doesn’t have guaranty that it would work when needed.

I installed the home security system in fall of 2016. I signed a 2 year contract. In the interim I had a military move so had Vivint set up at our new place. I was told it would not interrupt service agreement. Well once my two year agreement had ended in new place I canceled the service. During this whole 2 year agreement including initial set up my husband was deployed. I am the one that had the agreement and signed for it. But now Vivint is saying it was in my husband's name and he signed for it and also that when it was transferred to new place it didn’t carry over my agreement but started a whole new agreement for 3 years.

Service from phone consultation through installation was just great. Angel (phone rep) thoroughly explained all options and equipment, costs, timing, etc. And Cheyne (installation) was fantastic, confirming all my choices, equipment, placement, and instructions on set up and how to use. Overall, just wonderful.

The Vivint sales rep who came to our door was okay, but we found out just recently that he lied to us. But that was okay. We understood that we didn't have a contract and we just kept it, but we didn't realize we had a five-year contract. We told him that we would probably be moving in a couple of years and we asked what we would do then. He said that it would not be a problem and to just call Vivint.

I was perfectly fine with the package that Vivint offered us. I have an alarm system and two cameras from them. However, the installation was a challenge. I thought the sensors that I already had from another alarm system were compatible. But once they did the installation, we found out that they were not. I had to buy more sensors than I wanted to and it ended up being the most costly than I expected. Also, the doorbell camera was not working for night vision, and I'm still having that problem where I can't see when it's dark out. Night vision should automatically turn on, and it doesn't. I'm getting ready to change out my camera and get rid of Vivint for that reason.

This experience was awesome right from the start! Nate was very professional and down to earth. Extremely helpful and we got our new system installed the same day! Actually only a couple of hours after we talked to Nate to inquire about getting a system. That was a big surprise!! Then Damon came to install and was also very personable and professional. He cleaned up all his mess as he went through the house installing what needed I be done. He was great when it came to teaching us how to use the system. I really like the system and am confident that it will serve all my needs now and as I need to add on options in the future. It also helps that the two guys I’ve had the pleasure of dealing with were the best!!

Technicians are great. Very helpful but have limited resources in terms of what they can do to help customers. My business and home is currently with Vivint but as soon as my locked in contract is up we will be switching. They make promises but their word doesn't mean anything and then they say they want a satisfied customer but do nothing to change it. This company is not about customer retention or service. They try and charge for things that I was told would be covered. Would never recommend Vivint to anyone.

Installer was professional, and he explained the system well. We didn't realize install would happen same day as the consult, so it went a little later in the evening that we had planned. Would recommend that as a company you inform clients of that possibility.

Worst experience I’ve ever had with a professional service installation. Damage to multiple areas of my home including damage to the walls and the paint. System that does not work properly. No warning about the damage prior to performance. Loose wires left exposed.

The customer service reps from Vivint have always been good but when it was installed, they sent people who didn’t know how to do it. The second guy said that the first guy didn’t know what he was doing. However, the third guy was supposed to be a supervisor and he got it all set up and working. I like having the key entry better because it’s more of a pain to do it on my phone but if I’m upstairs, it’s nice that I can turn it on with my phone. My kids set it off a lot in the morning. When I walk out the front door, I forget to turn it off but the experience has been good.

In my town, Vivint is the only security system that the majority of the town has. I have window sensors, door locks, door sensors and doorbell camera. I also have the thermostat control. Their people have always been helpful, knowledgeable and got things resolved. I had the system installed four years ago and we’ve never had any problems. The few times that we had any, Vivint was good about coming out and getting it fixed or resolved. They have always been good about getting things done. We're very satisfied with their service and I would recommend them. We had the little phone app where you can see what's going on and based off seeing that, my co-worker got them.

Very knowledgeable and professional and helpful. Would definitely recommend to a friend. He was very patient with explaining how to use the system and cameras. Told me about other products Vivint installs, like smart thermostat and locks. He went over everything several times to be sure I understood.

The very first night we had the system the thermostat would not work so the furnace would not work. I called tech support. They ran me through all kinds of stuff to do and said they couldn't get anybody out till the very next day at 10 in the morning which wouldn't work because I would have been at work. I just paid $2,000 for a security system and I didn't want to sleep in the house without heat the first night and it was 23 degrees so I called the representative who sold me the unit. He got ahold of the service tech and they came back to my house at 10 at night and fixed it so yes the service was good but it was a big inconvenience and now they still have to come back today to do some other stuff so we'll see.

I had the system installed on a Thursday. Three days later we got alerts that the back door sensor was offline. I did an online chat and was told I needed to go buy a new battery for it. No one was coming to fix it for me. A week after that we got notifications that the sunroom glass break alarm was offline. It’s still offline because I haven’t had time to go buy another new battery. At this point I want to cancel the whole thing.

Very neat and professional installation. Wife and son had extra requests and they were completed without copping an attitude. Helpful with providing basic information about the functionality and uses of the system. Very happy. I would gladly recommend this company and system for home security.

I was a fool to go with this service. The thermostat is CONSTANTLY offline, installer even used 2 different thermostats because he couldn't keep it connected. The doorbell camera always stops working after about a week and I have to delete and re-add it to make it work for another week. Now the deadbolt is constantly disconnecting as well. Tried support and they give me the run-around from a script and are of no help at all. NEVER go with Vivint products. The salesman talked me out of the best products they have and this is ridiculous. The fact that no one in my town even works for this company should have been a clue. No one is here to help, no one is here to service these unreliable products.

We talked to Vivint over the phone about what we wanted in our options and when we had the system installed. Their reps were very professional. Somebody came out to install the system. He got in and out, and he was friendly. We currently have an electric door lock and for the security system, we have an indoor camera, carbon monoxide and smoke detectors. It's all been very nice and we're happy with everything that what we got. They're not something that we think about a lot, which is a good thing about a security system. I wouldn't have an issue recommending Vivint to anybody.

Vivint was highly recommended and so I got a system from them. However, it is frustrating because I didn't get what I wanted. They told me that my garage door could be connected to their system and it cannot be hooked up at all. Also, people are nice but it's frustrating because they try to nickel and dime you for every little thing. If something goes wrong with their stuff, they will try to charge you to come out and fix their stuff. They installed the wrong sensor on the garage door and it wasn't working. It caused us false alarm to go off in the middle of the night and cops were called. When I called them to get the correct sensors to be added onto it, they wanted to charge me for it. I went round and round with them but then, they said, "We'll waive the fee. We will come and get it fixed."

Adam ** and Emilio ** are the most polite young men and their very knowledgeable of your product. They're also very helpful to me as I’m not very tech savvy. I would definitely tell my friends and family about your company.

The technician was on time and very knowledgeable about his job. He was very patient with us as he was he explaining how everything works. He was very professional. He took us step by step on operating the alarm system. I am very pleased with my service so far from Vivint.

Overpriced and doesn't work half the time.

Installer was awesome! Super knowledgeable and transparent. Best install I've experienced! He showed how to use the system and made sure that everything was perfect before he left. Answered all my questions. Very nice and great conversation. I would recommend him to all my friends. Vivint is awesome!

Look they need a burn down the sales organization and start over. The boiler room - dog eat dog approach is horrid. I like the system, love the app, and installation was very solid save a minor issue that Vivint came to fix fairly promptly.

Techs have been out several times and unable to fix our equipment problems. The last tech, Josh, said we needed a new panel and someone should call us to set that up. Josh said he was making note of this in his system. He did not. No one called and when we called they said our system was currently good. We tried explaining yes it was but certain devices have connectivity issues fairly frequently. Ultimately they were unwilling to help. Regret purchasing from this company.

Our experience with Vivint has been okay. The interactions with their reps have been great and the installation went well. The camera system has glitches in it every now and then though. Sometimes, the system goes out and it doesn't always connect to the camera system. Other than that, the alarm system has been well. Overall, Vivint has handled our service well. Any time we call in, they remotely fix any issues that we have.

I did a Google search because I was struggling with a few other alarm companies that I was moving into my house with and trying to get it set up. I was getting estimates from different companies, then I had one of Vivint's reps come out, and it worked out. I liked Vivint's cost and ease of installation. All the other companies wanted to do a full, costly retrofit because I had a lot of double-hung windows in my house, so we needed extra sensors. I had existing wired sensors, but they didn't want to use that and they were really killing me on the cost for the extra sensors that I would need. I needed around seven sensors in the house and Vivint was able to work out the cost where I could afford it initially.

Blake was awesome at getting a quick consultation and install for our condo. He was super efficient and addressed all questions and concerns we had. We are very happy with this service. I’d recommend this company and service to anyone.

I worked with Jake on the initial scheduling. He was very helpful and thorough in his explanation of my service options. Mark was my installer. He was prompt, efficient, and very courteous. Both of these men were a pleasure to work with!

The installers did a great job and were very helpful and friendly. They were very prompt and finished the job very quickly. They were very clean and picked up what little mess they did made. I will totally recommend this service to all my friends and family. Thanks again.

Vivint offered a really good promotional deal for the installation. I would save a lot of money on the installation and they sounded like it was a good system. The rep was good but he could have explained the features of the system and how it works a little better. Even after it was installed, I didn't know the things I needed to know for the customer stuff as far as configuration, getting through the screens and what they mean, and how to set them up. Even so, the installation team was good. I was not too happy with the first guy that came out, but the second person that they had come out was much better.

I had some bad experiences in phone conversations with other home security companies. Before I even signed anything with Vivint, I checked around and wound up calling some neighbors and friends that live in the community and had experience with Vivint, and nobody gave me anything negative. We’ve been with Vivibt for two years now and we like our service. Their reps have been really good. And the installation went well. It had gone off before and I didn't have any issues with the amount of their response time, but the way they contacted me was different. Sometimes, it was through email as opposed to calling me, which would’ve been more direct. Other than that, its features have been good, so far.

After initial problems with system, operation and daily use is a breeze. Normally someone is at home, 24/7 however, we feel safer with a system installed and knowing that help is a push button away. It feels safer, knowing that you have a backup system.

We had great knowledgeable installers who did a great job. The techs were on time and completed every task we asked of them even after springing some new install request last minute on them. This is my second time getting a Vivint system and I’m extremely happy.

We've used Vivint for two years and we're very satisfied with the service. It's very easy to use and maintain. We had a problem where the alarm panel went out on us and we had an issue getting them out to replace the alarm panel. It was an unforeseen issue. The technician that was supposed to come out to take care of us had a family medical emergency. So they had a little problem with reshuffling people. But they took very good care of us and knocked some off the bill. It worked out really well.

My experience with Vivint has been a nightmare. The system doesn't work and there is no signal. They sent out technicians a few times and every time they sent a technician out, he would get a signal of anywhere between 50 and 70%, but the people I talked on the phone said I needed at least 90. The cameras stop working and I gotta reset my system at least once or twice a week. It has gotten to a point where I called and I had them come out, and I said that I didn't want it anymore. The first technician that came said that the system doesn't work and that they couldn't get it to work. I called and the reps said that they were gonna send another tech out. They sent out a second one, but it was the same thing. It was called non-serviceable and there was nothing that they could do. So, the second time after the tech left, I called and they said that they would cancel the system.

Everything went great. Tanner was very helpful with show us how to work the system out. Cameras seem pretty self explanatory, everything about the system seem awesome. Everything is going smoothly and we feel tons times safer. Tanner worked really well with us. Took his time to explain the product before installing. We even added another sensor to our home to the once we have originally had asked for so thank you.

Getting Vivint installed was about 6 hrs. Jorge told us if we had any problems to call or text him. I have done both but he doesn't make any attempts to contact us for our concerns with the camera issue & I still have not fix one of the camera. Once system is installed the Service is NOT GREAT! I had better Service with my last alarm company with Night Guard. Ken responds ASAP!

My original tech that installed my Vivint Smart Home was so thorough. He completely explained each step of the process to me. I’ve used customer service to obtain receipts, and each encounter is better than the last. Staff is always pleasant and helpful.

I had contact Vivint Home to get alarm service with cameras but when the guy came home it was like I requested someone from a dating service. He started asking me if I was single or in a relationship and my cousins heard him from in another room and told him that was very unprofessional and he then had attitude. Then he comes towards the kitchen and started asking me about which package deal I wanted to get for my home but smell the food in the kitchen and say, "You look good and you can cook."

The salesman was good at promising things that couldn't be delivered. All hype, no action. Installation guy said he wasn't able to do what salesman claimed. Needed more cameras to get coverage asked for, and was unable to hook garage door to system like promised. When I told salesman, he said I must have that 1% garage door opener that Vivint's system doesn't mesh with. I said it is a 2-year-old Craftsman, how could "Craftsman" be obscure 1% they don't work with?

One of the young people from Vivint came around selling in the neighborhood, talking to people about them. He was informative and helpful about what is involved in the process. There were a couple of reps inside during the installation and they did real well too. They helped us out and decided what we needed for coverage. We get alerted on our phones when the doorbell rings and we're out somewhere. We had one problem with it when somewhere in the hall, the little screen messed up. They had to put another one of those in, so they fixed it. Other than that, everything's fine.

Four years ago a sales rep came into the store right after I opened it. He told me about Vivint and I have their system in my store since then. At that time, there were some scams going on in the area with Vivint so I wanna verify some things and he was fine and understanding with that. The features of our system have been good and I have very little issues with the system. I like it and it works well. I have the app on my phone and I can check my cameras from other places. I've been happy with it.

The sales rep of Vivint gave us a good offer so we thought it was a better idea to go with them instead of other companies. The installation team did their job. Everything works. But nowadays, I can pay 60 bucks and one-time fee and get way more things than what Vivint is offering.

Order was taken inaccurately. Sales team recommendation was wrong. Account was fraudulently billed 576 on first day. Management has no ability to fix problems. Billing error was addressed with excuses and poor attitude. Complete ineptitude on all levels. 2 hours on the phone with customer service. Too many “departments” and no one can do anything to remedy all the mistakes. Offered a pittance to help retain my business.

I’ve been looking at Vivint and the price is very good. The equipment was narrowed down as well so we didn’t have to buy everything upfront. The customer service has been very good as well. Even the tech that installed the system was very helpful. He came out again and fixed the system. The system is based on your internet. If you have a good internet connection, you’ll have better responses. But other than that, the system has been very good. I like the features that were included in it very much and haven’t had any issues. I have an Apple Watch and the system shows up on my watch. I can open and close doors, arm and disarm the system, but it says it’s supposed to allow you to change the temperature. Sometimes, it shows the temperature so you can change it, and sometimes it doesn’t. But other than that it has been very responsive.

I’ve always had good service from Vivint and my interactions with the techs were good. I never had a problem with them. I heard Vivint has some updates right now, but overall, the previous features were fine and I’ve liked some of them.

Technicians very helpful and knowledgeable. Customer service very nice. Everyone was very accommodating with scheduling. The process was explained and the installation was completed quickly but expertly. Any questions they weren't able to answer, I was pointed in a direction to get the answer.

On August 2 I had a attempted home invasion. Fortunately they failed to break down the front door. I purchased a Vivint security system. The system is constantly malfunctioning and broke. The door camera is offline. Window and door monitors have been replaced multiple times. The customer support people even told me the remote monitoring system didn’t work well with a iPhone! The only thing that works is the Vivint sign they put in my yard.

Absolutely surprised by how great the installation went & all the info he provided. We were leaving on a holiday vacation, and the technician went out of his to get everything installed quickly but perfectly! When he was done my wife asked info on insider cameras, and technician provided all we needed and installed two just as quickly...

My mother was using Vivint as her security system in her home. I also chose them for my home and picked up their regular service. When the alarm goes off, Vivint's reps call me and let me know if someone's trying to get in my home. I've been using it for 10 years and they've been thorough with calling and following through on what they're supposed to do. Whenever we've had a call, it has worked for us. Whenever a technician comes, they've been helpful and does their job. Their price is reasonable and the service is good.

Vivint is great. Every time we called and needed help, they were quick to answer our questions. The techs were very professional too.

Vivint is a great product. So far, I didn't have any problem. I'm very pleased with it. I had a very good experience with the reps and the installation team of Vivint as well. I will recommend Vivint to anybody. My brother-in-law just moved from New York, and he installed the same product in his home.

Very satisfied with installation and operation of our alarm. The tech {DAVE} did a fantastic job in all phases of the installation and the set up of the alarm. He also did a great job on the briefing. He was very courteous and thoughtful the entire time he was here.

Very knowledgeable about service and equipment. Installation went very well. The technician arrived on time and he also offer some free advise about other options which proved to spot on, and really worked out. Also saved me more money. He also explained every component of equipment all the way down to the specifics. If I have to opportunity to recommend them to anyone I definitely will.

The idea is great. I have caregivers taking care of my mom so I need this. It's great when it works. It takes hours on the phone when it quits working. We have had to pay more for other parts. They've come out numerous times. It works for a few hours or a few weeks and then it quits. It's down more than up. It takes more time than we have. I wish it did work. I'm paying for a product that rarely works. I'm very disappointed.

I was looking for a security system and it looked like Vivint was what I wanted. I got a doorbell, doorbell camera lock, remote control of the door lock, outside cameras, and thermostat control. The installation of the system was problematic but it got resolved. The equipment's performance started off rocky but Vivint's reps smoothed it out. They were diligent on the service side. It was disappointing that the cameras are triggered with outside shade movement so we have a lot of videos, noise, and false positives.

The customer service team of Vivint is great and I'm very happy with the system. The installation team were good guys. They came in here and did what they gotta do Vivint was a smart move on our part. The door was left open one time and we had the cops there in about 15 minutes. Also a couple of times we had some smoke in the house from cooking and it set off the alarm. The guys’ response is real quick. They called right away. So I like that they were checking out and making sure that everything was good.

I've been with Vivint since they first started, and I was one of the first ones to get a system from them. I was grandfathered in, and they told me that the $39.99 rate will never change because I was one of the first ones to get it. But on my checking account, they took out $43 and something, and I thought, "What the heck?" So I called them and asked, "Why haven't you changed my last name? I had gotten married and I sent you everything you asked for. And also, what at you charging me $43 and something for?" So they told me that I had an older system, and it was harder to monitor. I was really angry. The rep I was talking to switched me to somebody else, and they didn't know what the heck to do.

The Vivint salesman we worked with was knowledgeable and we had a good experience with him. The installers also knew what they were doing and we didn't have a problem with them. We had some calls when we were away from home and they were quick.

I have been with Vivint for five years in February and my experience with them has been satisfactory. We got their basic package from them. I’ve been satisfied with their quick response. I contacted their reps because I had some problems with my camera and I was able to get a hold of someone quickly. They were able to walk me through my issues. The biggest drawback that I’ve had though was I had to commit to a five-year contract with them. I’m gonna shop around, and if they’re still the best with the service that I have, then I will stick with them.

The whole process with Vivint has been a good experience. Sales reps are good and not pushy. The technician that performed the install was extremely polite and knowledgeable. He helped with all aspects of set up and configuration. I would definitely recommend Vivint.

Vivint came out installed the alarm quick, easy, polite and professional. thank you very much. They listened to what I needed and made possible suggestions on what could be better. I made the changes and it was great. they were on time. I appreciate that.

Excellent customer service. Good attitude. Very quick set up. I love all of my equipment!! I love checking on my house from my phone while working. What I love the most is being able to watch my daughter getting into the house safe after school.

This is a tremendous improvement over my other security system. It has been years since I felt safe leaving my home. Or, since I felt safe in my home. Vivint has really given me a sense of security since it was installed. I love this system.

The Vivint sales people were very helpful, the installer was great but after that it was dismal. Upon contacting Support, they would promise to get the problem fixed but never followed through. The playback has never functioned, the Smart Drive app has never worked, and now they are phasing it out. The Smart Drive was how we were to get playback to begin with. The events do show us what is happening but often gaps in video even when we know someone is in our yard. The cameras have functioned on and off and we have spent hours and hours on the phone with Vivint support. The issues were often related to their software.

Alarm Install. System easy to use. Happy with install process and customer service so far. Has, however, only been three days since sale and install. Nice system. Very easy to use. I am very pleased with my whole Vivint experience.

We were comparing different services. Vivint seemed to be more comprehensive than other companies and seemed to offer a lot more features that we were interested in. We had very good interactions with their sales reps. We had a little bit of a hiccup a few months after we had the system installed though. Apparently, the original person who installed it didn't do something properly. But a few months ago, we had someone come back and make that adjustment. The technicians that came to our home were very nice, courteous and friendly. The features that are offered with our service are great too and the system works very well. Everything's been fine and I'd recommend Vivint.

They went to install all the system and equipments in 24 hours I just ordered. Their work is very efficient. They are very nice. The system is very easy to operate. You can check and manage your home anywhere by your phone.

I was very dissatisfied with the way my initial appointment was canceled and I was not notified about it. I wasted my entire day waiting for someone that never showed up, I wouldn't have known it was canceled unless I called, nobody bothered to try and reschedule. The tech that came days later was helpful with the install and made it easy to learn the system.

I was unhappy with my, Jeff was very friendly and very knowledgeable about the system. He took his time in installing my system and in explaining thoroughly. I will most definitely be referring the Vivint system to my friends and family.

Vivint came to the house one time because a battery needed to be replaced. The technicians that came out were cooperative and helpful. The system performs very well and I like the features included in it.

We didn’t like the customer care and the service we were getting from ADT so we looked into getting a new company that was better. Everybody has been great at Vivint from customer service to the salesman to the guy who comes in and replaces whatever is broken or whatever goes bad like if the battery goes dead. It makes this horrible beep and a technician comes in. He's always nice. We were using the old windows stuff from ADT and when one of the sensors broke, he came and replaced it.

On the installer arrived on time, was very friendly and professional tech. He explained everything about the system and made sure that understand the system. He took the time to install the camera exactly where we wanted it. I would highly recommend him.

Gary was extremely professional and made the process simple and fast. He addressed all of our concerns easing any hesitation with clear and concise follow through. Vivint is easy and simple to use and gives me a peace and huge sense of security.

Tabitha was great!!! Once we were able to coordinate installation. And the system is awesome. Will definitely consider adding to more of our homes. Thank you. Tabitha explained everything and was very thorough and made sure that we understood the system, also she did this on her day off as we had had a glitch in the installation schedule. She is a very valuable employee.

Just wanted to say how much I love my new Vivint alarm system with all my new cameras, garage door opener, doorbell cam, etc... From my first call to Josh street a month ago to put my order together to the 3-4 different install techs that installed my system, I am more than happy! Thank you, Vivint!!

The installer and service overall were very professional and respectful. They helped keep my house safe and showed me how to work the security system. Thank you all very much. Our installer also was very patient and answered all questions we had for him. I would recommend this company to my friends and family.

Installation. Very detailed and professional and showed us how to use the system very well. Along with those qualities he was very clean and paid attention to a lot of details. Wouldn’t leave here until he knew the job was completed.

My daughter’s friend, Trish, was an employee of Vivint and she told me about their product. I discussed with her what I wanted and she helped us put our system package together. I have two cameras right now. One is in the doorbell and one is inside the house. That has a 180-degree view of the entrance and it has the view of what is going on downstairs. I can view the cameras from my phone and I can lock and unlock the door from my phone or from the inside. It also tells me when the windows and door are open as well as which one it is. We have a panel mount downstairs and upstairs too.

I bought all the products of Vivint from Best Buy. The ease of use and the cameras appealed to me. Best Buy have the products on hand and had everything set up for us. The guy that came out and installed it, worked as a contractor to Vivint so were quite happy with it. He was from Newton and he was in the area to do his installs. He was very professional and did an excellent job.

Two sensors have already fell off, one is broke. One back patio door sensor will barely stay attached, and one garage door sensor kept door from opening. Sensor on garage door finally broke off when door was opened. You can have someone come out Monday to tighten up the.

The security system would not stay online. I called after 2 days for repair then one camera wasn't working on night vision like I was told so I cancelled within time frame. Payment was pulled immediately yet it's going on a month and no refund yet???

I've been a loyal customer of this company since 2009 or 10. We recently went through a devastating Hurricane in the panhandle and the last thing I need to worry about is my family's security especially because I pay to have our home protected. The service has not worked for over a month. Not only has it not worked. It's gotten worse. The representatives keep giving me the runaround and are not very helpful or considerate. And even though they are unable to repair their equipment in a timely manner and provide working service they refuse to let me out of the contract. You absolutely do not want to do business with this company. Also be very careful to not get friendly with the technicians they send to your home. My experience ended with me having to file a restraining order.

I'm not at the house all the time so I got a Vivint system. It also appealed to me that I am able to open garage doors and monitor the cameras. However, Vivint hasn't been all that wonderful. Every time I turn around I'm having a problem. We got home last week and I went to look at my doorbell camera, and one of my cameras is not working. I have no idea why. I've had to have them out to the house three times to adjust the cameras. But the outside cameras still take pictures every 30 seconds. Every time I've called customer service reps that's been no problem, other than the fact, the last time, it took me almost two weeks to get anybody out to the house to resolve the problem.

I wouldn’t be able to live here without my security system because there are too many robberies going on. Vivint offered me a free system if I kept it for five years and I've been with them since 2008. At first, I had to get used to different things but it has gone pretty well. Plus the response is very fast. I would like one thing changed though. They used to have something on the key fob that I could push to let people know it was a medical emergency. I liked it better than the new key fob. They don’t have that anymore and I would like that back on the key fob. Nonetheless, the system has saved my life so I would appreciate it.

We were new to the neighborhood and I decided to get a security system. My experience in dealing with Vivint’s reps was excellent. Their professionalism and knowledge were very helpful. Their installers were very professional and helpful too and were on time. We had a little mishap though. The wires within my home were messed up but they were able to get a hold of someone to fix it without any problems. Also, we only installed two cameras, the doorbell and the camera through my driveway. I'd like to install another camera but the Vivint representative told me that I would have to buy it at full cost, which is $370, instead of having it between my payments. Out of security and being comfortable with my home when I'm not home, Vivint is worth the monthly payment.

They did not show up for four scheduled initial set-up appointments! My husband and I were given different excuses every time we called. We will not be going with Vivint. If I could rate this company as 0 stars, I would.

I am so happy with my new alarm system. I have an in home camera and exterior camera. The performance of this new system is better than the other companies by far. I would recommend this system to all of my friends that are looking for an alarm system.

My neighbor got Vivint and referred us. I was impressed when they presented the system to us almost six years ago. Their sales rep answered any questions I had and the installation went well. Vivint’s system is of good quality and I feel safer since having it. They have a good system and good customer service.

I’m very satisfied with Vivint's services. Our equipment has been working fine for us. There was once when the alarm went off falsely and I didn’t get there fast enough for it, and the customer service team was friendly when I spoke with them. Vivint has been good with us and we have no problems with them. I had an incident where something was wrong with one of the sensors on the doors, and they automatically treated me properly with it. They charged me for that visit because the police came here, but they reimbursed me back, so I had no complaints.

The installer provided great customer service and he had excellent knowledge of the system. This system is great and I am happy I purchased it. I would recommend it to everyone. It is a very comprehensive, thorough, and cost-effective system.

Great service, lots of information and different options available, only thing I would change is a faster installation process. It took longer than it should have. But overall I’m happy with the product and service. The app is easy to use.

Vivint took over a previous alarm company I had and it seems like customer support is severely lacking. I’ve got motion sensors, window sensors, cameras, and the panel. The battery life on the sensors seem to be short lived. I had several sensors with less than a year go bad. The battery went dead and they wanna charge $60 to come out and diagnose. That just seems a little unacceptable. The actual product itself is good, price is on-point, but them getting to troubleshoot or schedule something or just overall understanding their own product is severely lacking. It seems like they just read from a script book. An installation team came out and they could have done better. The only saving grace they have is I don’t pay for the product installation upfront like a lot of other companies do. But I just can’t recommend them. I’ve got a good set rate and I’ve been with them for quite a while but I’m not too impressed with them.

I've been with Vivint for some years now and I've had a good experience with them. The home automation appealed to me. I was able to customize my package and the team that did the installation was very helpful and knowledgeable. I have also been very satisfied with their customer service.

I have a regular Vivint package and at the beginning of the contract, the installers came out and they were great. I had some issues with their reps and Vivint is a little pricey compared to others, but other than that, they're okay.

Great customer service from our installer, Josh. Called ahead to make sure install time was confirmed and also showed up on time. Very knowledgeable and professional. Answered any questions that I had. Provided good training on equipment. Would recommend Josh and Vivint.

Installation was good and on time. The door lock installation was not up to mark, the door was having some gap, but not biggy. I was able to fix it myself. I am satisfied with product, I can recommend to friends. Thanks.

The disconnection of communication with representatives, no one was willing to call back once the lines were disconnected. My daughter had to call repeatedly as well as myself. Extremely dissatisfied with the whole experience my daughter and myself had and the system is installed but will not connect to my daughter's WiFi. I’m not sure if I want to continue further business.

Vivint was on Undercover Boss and I was very impressed with the man on the show. That was how I heard of them and it is a very good company. I've been with them for a little over two years now and I’m very impressed with them so far. When the installer came in, he explained what he was going to do. He was very efficient and he cleaned up. Then when my alarm went off, they were right there. They surprised me because they came on the panel right away. My past company used to take a while to call me. Everybody I’ve dealt with at Vivint has also been very polite and informative. They go above and beyond to try and help me with anything that I’ve asked them. I’m very happy with the company and I enjoy their service.

I had ADT and was not happy with the customer service, and what I was paying versus the features. But when Vivint presented a product, even though it was more expensive, it gave me the things that I was looking for. The sales rep knew the product. He was able answer all of my questions and address my concerns so it was an easy decision to move from ADT to Vivint.

I had a previous alarm company that served its purpose, but I wasn’t really happy with their customer service. Since the house that I got has some stuff from Vivint installed already in there, I gave the company a shot. Signing up was pretty quick. The rep and I talked a little much on the phone and he stayed until the job was done. Then, when we had some issues with the front door getting that system to communicate with the wall unit, it took about 2.5 hours to get it all done and their team didn't get flustered with it until they figured it out.

Updated equipment and services and knowledgeable and friendly staff. Will highly recommend this company to anyone who is looking for a home security system. Tyler took the time to go through every detail which made me feel comfortable using the equipment.

Install was great! I was pleased with my technician, he was very helpful! I am glad we got our panel done with Mr. **. We look forward to our new safe home. We are glad we can use the panel and the app.

From Lethbridge Alberta salesman Angel he promised me a 6 months free no out-of-pocket security system as I am still on short-term disability. I found out that they charge me almost immediately after the first one and the second month should have checked it for a sooner but I didn't. When I finally got ahold of them I was promised a refund. When the refund was set to come in on the following week it did not so I called. Was then given the runaround as to why and then dip saying that was just cancel, that are only the money, that nothing they can do. Nothing they will do and they don't care.

Equipment and hardware availability limited to new technology offered today. Installer wanted to run ac through walls and appearance of such would not be nice for new condo. You should have options of hardware like ring and others that converts outside lights with camera.

The range of my doorbell notifications I'm not happy with. I like the light devices. The camera has a large plug that talks to the hub. They do a credit check why when purchase the system. What do I with my ADT system?

Very pleased with the service. I like being able to check in at any time and know my house is safe. I think y'all are doing a good job with the system. Keep up the good work. I certainly appreciate the quality you put into the system.

I had it installed over a year ago. Originally told system can support 6 cameras... it freezes or reboots or is simply nonresponsive on a weekly basis. I call constantly and they tell me what they do on that call is supposed to fix the issue. Why do I need to call constantly over the same issues? My opinion shop around.

The guys were very professional and helpful, they put the outdoor cameras where I was wanting them, helped me set up the online app for both of my homes and helped navigate through setting it up for my rental property.

I was looking for a thermostat and came across Vivint. I was told that the Vivint System would be a hub for all of the equipment to meet. It grants controls into a smart home. I now have their app. I have the doorbell and the front lock. I’ve had a number of issues with Vivint. The panel has been replaced once. Somehow, something happened between the panel and the thermostat, and I had to get the thermostat replaced as well. It has gone out a couple of times. I’ve been on the phone with tech support for 8 hours. Not at one time but since I’ve gotten it. I like the idea of it, but I feel there’s still a number of bugs to be worked out.

Everything was fine with the sales rep from Vivint. The installation went fine as well and the installer was very good. I got Vivint's basic package and I've been with them for about a year. However, right now, I’m not very satisfied with their service. We can’t get the picture from the cameras to show up very well and we can’t get it on our phone like we did at first. We’re doing some remodeling now but when all that is done, I'm gonna call Vivint and see if we can get everything straightened out.

The alarm I had before went through the phone service. I wanted to get rid of my phone and since Vivint is wireless, I got them and I got one for my shop too. I had a lot of pressure with their sales rep. I was told to do it or they ain’t gonna have time to do it. Nonetheless, the service has been good. The guys that installed it used some of my old stuff and installed some new stuff. They made it work but they were in a hurry. They moved in and moved out fast. The service guy that they have sent here about seven months ago was really good. He showed me more about the system than the guys when the system was first installed. He gave me his number and told me to call him if I have any issues and questions. It was the only thing that saved Vivint because I was gonna move on to a different system because I still do not feel that I am getting what I should get after five years.

Installation of Vivint system to ElPaso house - Knowledgeable, professional, timely, and very helpful. Held my hand so to speak during set-up process over phone. Service exceeded my expectations - typically don’t find the level of helpfulness and patience! The whole process took several calls over a period of hours and not once did I feel like there was an issue.

The front door camera doorbell misses over 30 percent of the activity. I asked my local guy about the problem and he said they are working on another software or something. That was 3 weeks ago approx. I texted him today to learn more.

I thought the initial installation was solid and the person who sold me my security system and the person who installed it were awesome. BUT, I am not satisfied with Vivint customer service. The first time I called in, I had to wait on hold for about 20 minutes, and I was trying to cancel a false alarm after the glass break sensors kept going off. Nobody advised me that pets could potentially set them off.

I had my AT&T cable that comes into my home damaged. I brought it to the tech's attention and he said I can fix that. His fix wasn't very good and as a result my U-Verse, Netflix and Internet was interrupted until AT&T was able to come up and make a proper repair.

I like Vivint. I liked the equipment when I saw it work when I bought the house and then I took over the service. Afterwards, I put a LAMP mod and a garage door feature in. I have a light thing that turns on in the garage and three cameras. I can also control my AC. I wanted availability to see and record from outside the house and so far, I like what I have. I've had Vivint for a year and a half now and I haven’t had too many problems. It was just batteries running low.

We moved to Canada from another country and we have a different language. We got Vivint's home security system to feel more safe. We got the doorbell, cameras, a smoke detector, a sensor to detect gas for the furnace, a movement sensor, and window sensors. The components are working well but sometimes the system needs a restart, at least one time, up and down, in order to rejoin all the components. Other than that, the system is stable. Also, the Vivint representatives are good and there were no issues when the installation team came out. They installed everything and then came back a few weeks later to install some other thing. It was perfect.

Somebody from Vivint came to our door at our old house about three years ago and we signed up. We were probably among their first customers. There was an older alarm system in our house and it was one of those wired system. When we replaced the new windows, and they put new windows, they cut the cords so we tried a few other things like motion detectors but that was a disaster. We weren't even home and if there was a fly, it would set it off and the police was always awful.

We had the Vivint system installed. It's a great system, we loved it. Tim was great and showed us how to use the system. The Vivint App is really easy to use and user-friendly. I will definitely recommend the Vivint security system.

Vivint showed up at the right time when we’ve decided to avail of a security system. The sales rep who came was a cute, young kid. But he was good. And the one who set it all up was wonderful, nice and quick. He answered all of our questions. We got a very basic package and it's fine right now. But in the very near future, I might try to update it because I want a little more. Overall, they're a great company and I’d tell others to go with Vivint.

The system is wonderful and I love the features it allows me to use from my phone as well. This makes me feel very safe with all the features. My technician was wonderful and very friendly. He showed everything that the system could do and took the time to develop a personal connection.

Everybody I know that had the Vivint system were very happy and proud with it. My mom and my two sisters-in-law had them installed. I also wanted to feel safe in my home so I decided to go with Vivint. They offer a lump package but I got to customize mine and add what I wanted. The representatives were awesome. The installation team was very nice and knowledgeable as well.

The door-to-door salesperson who came by where we lived was a younger female, in her early 20s. She had a system at her location as well and was really knowledgeable. We signed up with Vivint for some of the features, the options and the security of the system itself. It's not just a Wi-Fi system. It actually has its own standalone system and device.

I had an awesome sales rep come by and show me a very great product... it got installed the next day and I love it. Thank you, Dhan for stopping by and being so polite and informative about your product... anyone thinking about installing a system take the time to listen to Dhan and smart homes.

Chris and Miguel were very thorough with their installation. They both went over the instructions for operating the system. They helped me decide on perfect placement of the cameras around my home. Great guys and I would recommend Vivint to anyone!

Everyone was super nice and helpful. From the sales rep to the technician and they were not pushy at all! Made the experience really easy and comfortable. Love all of the services that they offer. Overall it was a perfect fit for our family.

Vivint 800 - I love this system and would recommend to everyone. Very easy to operate and setup. You can lock and unlock the door through your phone. You can also see who have visit you home while you are away or at work. Great all around system to have.

My initial setup with Vivint took longer than expected, but that’s because my tech wanted to make sure everything was working right. It turned out that one piece of equipment was bad and had to be replaced. I am totally satisfied with Vivint so far. My tech did a great job!