Vivint Smart Home
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Vivint Smart Home
Vivint is a home security and home automation company that offers professionally installed and monitored customized security systems with 24/7 support. Its product line includes integrated security and automation systems, outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. You can call or go online for a free quote from Vivint.
Pros & Cons
- Fully customizable systems
- Professional installation
- Contract-free option
- Complete control with Vivint app
- No DIY installation option
- Relatively high costs
Vivint is a good choice for those willing to pay a bit more for a customized home security system with professional installation. All plans include a centralized hub, sensors, app control and 24/7 monitoring and support.
Vivint Smart Home Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,241 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I have read several of the reviews on here and my story unfortunately is the same. A knock on the door about 8PM on Saturday night. The next thing I know, we are buying into the whole thing and the salesperson says I will wait here until the technician comes to install the "free" equipment. I guess he was taking up our time so we could not get on the internet and research this company. We get all our equipment installed including the smart thermostat. THEN we start having problems with our air conditioner, not cooling our house properly. I call Vivint and someone comes out and calibrates the thermostat on Friday. Before the technician left, he said "Call the sales rep if you still have problems. He can get me back to your house faster than if you call the office." So Saturday, I call Colton and leave a voice mail for him to please, please, please call me, my thermostat is still not working properly. I don't hear from him until I text him at 10PM Sunday night. He tells me he is at a restaurant with people and he will call me later.
So I am sitting at home waiting for someone to resolve a problem with my so called smart thermostat that has ran non stop since Friday when it was calibrated. The story goes on and on. I just hope you get the point. Look them up on the Better Business Bureau site and see the numerous law suits they have had. Don't make the same mistake I made. Do your research and go with someone reputable and reliable. No company is perfect, but this one is a COMPLETE JOKE!!! And we think we are safe using them. All I can do is hope so. BEWARE!!!
I have had this alarm company for over 5 years due to a contract that I signed. I never had an issue with the company, but I also hardly used the service. In March I called the company to cancel my service and the person we spoke to said it was no problem and it would be canceled. In April I continued to be billed. So I called again and spoke to another person and they said I had to send a email canceling my account and then I would no longer be billed. I sent the email and then was billed again in May. This time we asked to speak to a supervisor and he said that he could see the email and was going to credit the month of May and we would no longer be billed and apologized for the inconvenience. It is now June and I have again been billed and never received any credit.
When I called last night, the person told me that the reason I am still being billed is because I failed to complete the last step of having a loyalty customer discussion prior to my cancellation. He saw the record of my previous phone calls and the email and could of cared less. I have never heard of such nonsense and I asked what will be the excuse next month when I continue to be billed. This company refuses to allow me to cancel my service and I would highly recommend thinking twice before you sign the contract unless you are looking for a contract for life.
I allowed them to install their "free" equipment with the expectation that they would support the system as they said. They didn't support the system. I've had numerous problems with the system and each time I've had to have a technician come out, I've had to wait at least 2 weeks before one was available. Needless to say, I was highly miffed when they would call 1/2 hour before my "window" was set to expire to tell me that the scheduled technician was either sick or had a family emergency and wouldn't be able to make the appointment. Of course, the next appointment was 2 weeks out. This happened 4 times and I finally told them that I was considering this a breach of contract and I would not be making any further payments to them. I have filed a stop payment with my bank. The next move is theirs. We'll see where this goes. Can't tell you how angry I am with them. The only reason I have them coming out is because their camera won't connect to the internet!! What do you need the camera for then?
Before I signed my agreement with the Vivint door-to-door salesman, Alex **, I specifically asked him, "What happens with this contract if I move?" He stated, "Oh, the contract is just then cancelled." Now that I am about to move, I called Vivint to cancel my service, but was told I couldn't cancel the contract even though I was moving to another state to live with my son. Now realizing that Alex ** misrepresented and lied to me about this, I then called Alex directly and told him what Vivint was now telling me - that I cannot cancel because I am moving to another state to live with my son.
He told me he was sorry; at the time, he should have communicated the answer to my question better than he did and that the contract would not be canceled as he originally told me. He also stated that he would make the new owner of my house a deal if they took over the security system. My Realtor called Alex to get info on the "deal" he would make the new owners and Alex stated he didn't have the authority to make a deal. When I specifically asked Vivint's salesman, Alex **, about moving and had he been honest with me, I would not have signed up for this service.
Vivint's salesman, Alex **, failed to disclose information concerning services which he knew at the time of the transaction and I feel he deliberately failed to disclose the specific information I requested in order to have me sign the contract knowing had he told me I could not cancel the contract when and if I moved, I would not have agreed to the service and he would have lost his commission on this service. In addition, Alex ** made false and misleading statements of fact concerning price reductions when he told me and my Realtor he would make the new owners a deal if they took over the service. I have filed complaints with the Texas Attorney General and the Federal Trade Commission considering this company has violated consumer protection laws. DO NOT do business with this company.
At about 7 pm this evening a Vivint sales rep came to our door. Very good salesman and before I knew it I was buying what he was selling. The product sounded great and we needed an updated system. Then he says that his installer is on his way to install the system. IT'S 8 PM!! I've had a long day and my gut is saying this is not right. SOOO .. I google to see reviews on the company. WOW. Not one single good review. Needless to say... I asked the installer to leave. Next thing I know, the sales guy is here again begging to come in and talk. I've had a long day and had enough of all this since the reviews tell me I am not going to have a positive outcome! Whew! Got out of this one by a squeak!! Thanks folks!!
I had a Vivint salesman come to my door today. When I saw what he was selling I was actually quite excited! I'm a Realtor and had seen these systems in homes I've sold. I love gadgets and was very interested in the smart phone compatibility to control and monitor my home systems from afar.
The rep. laid down a piece of paper showing me other "model homes" in my neighborhood and went on to tell me about the system, referral program and more. I was enjoying talking with him about the product and his experiences selling it. We parted with a promise that I would contact him after I had discussed with my wife and we reached a decision. The first thing I did was to send an e-mail to my neighbors listed on his "model homes" list. I received a reply within minutes: "What's Vivint?" Not only do they not have Vivint, they had never heard of the company and have a security system and monitoring with another brand.
The next thing I did was to look to the Internet for customer reviews. Wow! Rarely a positive word to be found. What do you suppose the odds are that I'm going to do business with your company, Vivint, when you lie to me in my own home and I can't find half a dozen folks to say a kind thing about your service? Avoid this company!
I sold my home and was still under contract with Vivint. I contacted Vivint and was told that my service could be transferred to my new home once it was finished being build and my service and charges could be suspended until I was in my new home. They never quit charging me and we could not get them to stop service at the home I no longer owned. Therefore, we got a call every time the new owners set off the alarm! We had several sales people come to our rental to sell us vivint service and I explained my situation to them also, always with a promise that they would be getting back with me... Never happened! We have been dealing with this for 2 years and still going!
On our first vacation and the system didn't work. Then we scheduled an appointment and they no showed and no showed the next day and wanted to charge us! So after waiting 6 hours the first time and no one showed up, we left out of town only to have our system not work!
On May 22, 2014 Donald ** a salesman with Vivint knocked on our door at 9pm. He started with his sales speech, we asked him that due to the late hour would he please return at another time. He persisted, so we let him in. We were in the market for a new alarm system and yours seemed like a good product. Donald said it would be installed this night. I told him I was not feeling well and running a fever, could we please do the install another day. He insisted it would not take long, we still said "no", but he called his installer anyway. The field installer arrived, the "quick install" was not complete until after 1 am even though a second technician showed up to help because the first guy was having problems!!
Later that morning as I left for work I attempted to arm the system, the system said it wasn't armed even though I had set it. The second day we tried to arm it and leave but the system said "arming" but once we opened the door to leave the alarm went off. We tried to arm it with our phone, it said it was arming but never actually was able to complete the process. We called customer service, the phone tech said the system was programed wrong and fixed it.
The next day we armed the system, but it said it was armed but that the front door is open (which it was not). That night we called Donald, he said we should always call him with any problems and not use the customer service. He sent a tech out, he installed an extra motion detector and to teach us how to use the panel since no one went over the system when we purchased, we were only given a manual to read. This tech was in a rush to leave, he installed the detectors and left. The system still did not work. Donald gave us a free month of service and sent his head tech out who fixed the door problem (it was labeled as a window) and showed us how to use the system.
The next day, we still were not able to arm the system. We called Donald - he has not yet returned our calls. We called Vivint to ask that the system be uninstalled. Today, 6/3/14, the tech came into our home - he was rude and took the equipment and left large holes in the walls. We are still waiting for Donald to call.
Vivint debited my account during month - they assured me would be free. The debits resulted in OD charges. Vivint refused to rectify charges. Vivint Security told me they would provide 5 months free service and an additional month free for a false alarm dispatch. They assured me I would not be billed for 6 months and at the end of 6 months my contract was to be reduced from $60.99 to $49.99. They billed me on the 26th for $60.99. When contacted, they told me they could only credit back $11 for the overcharge. Instead of crediting my account $11, they debited it for $11. I am on a fixed income and OD charges resulted. I called the company and was told they would take care of the charges and the OD charges. A month passed and nothing was done although I called them repeatedly about the $60.99, $11 and $105 in OD charges. I told them I wanted to cancel services and they told me I would have to buy out a five year contract to do so. Each rep told me they were submitting the charges for "approval" and one had told me the money should be back in my account. It was not and the matter was not resolved.
I was given false e-mails to turn my complaints in. Finally, a rep named Carissa told me the company had denied all reimbursements, they would not remove my bank account info and would continue to debit my account. I called another rep and she said she could not remove my account info and I would have to contact my bank to stop them from debiting my account. At present, I have not been reimbursed for any of the charges and they hold my account info hostage. I will have the bank stop future payments but each one attempted will cause my account to be debited a service charge. This is the worst billing scam of any security company I have ever encountered! They will say anything to get you off the phone, then debit your account like it is their money! I have called and spoken to over a dozen people, perhaps 20 to 30 calls and attempted to send 13 e-mails, all which were returned due to false e-mails provided to me.
So, Saturday evening, around 8 pm, a young man rang my doorbell, then knocked several times before I opened the door. He NEVER identified himself but was very pushy, even AFTER I explained to him that I was just sitting down with my dinner. He continued with his scripted introduction to the company, showing me videos on his iPad, showing me the app on his phone, etc. After about 30 minutes, I asked for a business card and told him I would call back later, that I needed to finish my dinner and get ready for bed. He stated, "I cannot guarantee you this deal will be available on Monday." He handed me a card that he had to write his info on, and left, stating he will contact me on Monday (Today). He also stated he had another appointment in the neighborhood on Monday and he would be back.
After reading ALL of the negative reviews on this company, I am GLAD I did not sign any papers or commit to anything. In fact, on my way home, I am stopping at my friend's house that the rep is supposed to go to today and telling them everything I read. Hopefully I get to them in time. And IF he shows up at my door and refuses to leave, I WILL have my weapon at my side when I answer the door. If it takes a call to the police, so be it, they will get a call!!! Sales rep... beware!!!!!
Vivint person "I'm not a salesman" came to my door Friday night and implied there had been break- ins in the area due to telephone wires being cut and disarming alarms. He told me my neighbor (whom I don't know) referred them to me about replacing my current system. After listening to his spiel, which included him offering free service (of some type) which was only limited to several homes in the neighborhood, and putting up a sign in my yard, he wanted to talk to both me and my wife. I told him she wasn't interested in talking to him. He wanted to come back the next day to talk but told him I wasn't interested. Told him to leave me a business card and some info and I would look it over. He closed his iPad, shook my hand and left. As I left neighborhood for dinner, saw another "salesman" walking the streets. Don't know the costs involved nor did I care but wouldn't buy ANYTHING from such a solicitation style.
1. Contact person who came to my door (yesterday) represented herself as a marketing person, not a sales person, and said she was not selling anything but offering me free equipment. Untrue. Two hours later she was pressuring me to sign a contract.
2. I do not sign contracts without research. I asked her to come back today to further discuss after I had time to check into it. She set appointment for between 2-3pm. She did not show up. It is 7pm. I have not been contacted.
3. When pressuring me to sign contract, after two hour discussion, I questioned $99 sign up fee she had entered. That had not been mentioned. "Oh, I credited you $100 on that". Again, it had not been mentioned. Next, it showed a total of about $4200. When I questioned that amount, she said that is just the total of the contract. The 5-year contract had not been mentioned. No contract had been mentioned. She explained all the features and benefits in detail but left out that "detail." I had decided a 5-year contract was a deal-breaker for me but thought that might be negotiable, so did not mention at that point. She was suddenly in a hurry to leave. Her boss has circled the block 3-4 times but did not stop to join the discussion? I was very concerned about the whole deal.
4. The feedback I read when doing research overnight confirmed my skepticism. I will not do business with this company. I do not appreciate being lied to.
I had an account with APX (Vivint) and which accomplished nothing more than collect their fees. When the contract was due to expire, I notified Vivint that I did not want to continue with them. They then notified me that I had to write a letter to that effect which I did but found out that the letter arrived too late and I was stuck with another term. That cost me another contract fee. At the end of that term, I got the contract closed. About 3 weeks, ago a representative from Honeywell (Vivint) stopped by and wanted to know if we wanted to renew our contract and when he was informed that we didn't, he announced out loud that I was no longer covered and he did it with enough volume that I am certain that the neighbors heard.
He then announced that he was going to pick up our old APX sign. Again, he announced in a loud voice that we were not covered and the new company was Vivint and since we are in our 70s he told us that we were stupid for not renewing our contract as we were at a vulnerable point in our lives where protection was needed. We asked him to leave because of his rudeness and he informed us that we were stupid for not renewing our Vivint account. APX or VIVINT or HONEYWELL has been a thorn in our sides for over 5 years and I am glad that we are finally free of them.
I called Vivint today, May 31, 2014 as I needed to change my banking information and drop my service down to the absolute lowest level as we just had a new baby and are extremely tight on our budget. We currently have the plan that charges 60.99/ Month.
When I spoke with the first person to change my banking account she was very polite and changed my information with no problem, then I had to be transferred to change my service level. I spoke with a man who was very polite and explained to him that I need to cut back on my budget and drop my service down to the lowest it will go. I also informed him that we do not use our camera anymore so I would also like to have that removed from our service. He then informed me he was more than happy to lower my plan charge to 49.99/month for a one time fee of 99.00! I clarified with him that to lower my plan because I am on a tight budget (that needs about $300 cut from it) I had to pay an additional fee. He said yes that is correct but since you have 35 months left on your plan it will save you more money in the long run.
I then asked what it would cost to cancel my service, he explained that I needed to pay the remaining charges for the 35 months! I realize that I signed a contract with them; however, it is about 3 legal size pages long and everyone knows that no one fully reads them as they are inundated with legal terms and language and excessively long. I then tried to explain that when I signed my original contract I was in North Dakota in a city that did not require a permit to have an alarm system in your house. We then moved to Wyoming and had to pay a $100 fee to the city for 1 year of the security system use and then $50-$75 each following year to renew. He explained to me that the only other option to leave my plan was to entice someone else to take over my service contract and release me. I am definitely NOT trying to sell Vivint to anyone I know as they are completely unwilling to work with their current clients to keep them. I will not be renewing my contract and will be mad every time I see the 60.99 charge taken from my account each month.
It has been almost 1 week since I wrote the review on c.a. about Vivint. They responded by asking for my contact information so I would think they might be willing to correct the problem. HAHAHA WHAT A JOKE!!! I have still not been contacted. I can see now that telling people what they want to hear is the company mentality from the bottom guy to the founder. VIVINT IS THE WORST COMPANY EVER!
In March 2014, I had a salesman come to my door for Vivint security. He was a very nice man and the services sounded wonderful. I am a single mom and at home a lot by myself. I thought this would give me peace of mind. I explained to the salesman that this was great but not in my budget until July. He got clearance to give me the services at no cost to me for the months of April, May & June if I paid the month of March and the initial installation. My payments of $60.99 would start July 10 and continue for the remainder of my contract, so I signed up.
April 17, they deducted $50.99 from my checking account. I had no idea this was coming out and it over drafted my account. When I contacted Vivint they said it was an error on their part and they would refund the payment and the overdraft charges. I faxed them all of the paperwork they requested and they refunded the $50.99. While I was waiting for them to refund the over draft charges, they deducted another $50.99 from my acct. within just a couple days. I have been calling, emailing and faxing to try and get the 2nd payment back along with the over draft charges. I have talked to over 25 people and called almost every day for 5 weeks. Each time I was told that the person I talked to before entered the information wrong and they would fix it. I was told almost every phone call that I would have my money refunded within 3-5 days into my checking acct.
It is now the end of May and not only have I not gotten the money back that they owe me, during this time they withdrew more money out of my acct. over drafting it once again. I am a single mother and they put me in a financial bind. I have begged, pleaded and cried to them to help me and they won't. They give you a memorized script and do nothing to help. To make it worse, I spent another $100.00 to get advice from an attorney and he told me the only thing I could was report theft to my local police department. They are very aware of the laws and I feel as a whole company are morally corrupt. I will carry out the remainder of my contract because I have no choice, I will probably never get my money back and more than likely I will never get the free months that were promised to me and I can not do anything about it. I will not extend my contract and I will make sure everyone I know knows how corrupt VIVINT is as a company.
NEVER use Vivint!! We purchased our home 3 years ago and the past owner paid his remaining contract with Vivint until January 2014. We have had constant calls from them asking for money we owe them, even we have no contract with them and want it disconnected. Sounds easy, not!!! I have spent countless hours talking with countless people in Utah explaining we do not want their services and to disconnect it now, they will not do it... We are unable to get a contract with another reputable company until it is disconnected, in all actuality we are being held hostage by these terrorists. Help, what can we do!!!
One of Vivint's salesmen came knocking on my door on 05/27/14 and was abruptly sent away after attempting to use pressured sales tactics. Many of which are listed here on this site by other individuals dealing with these very same folks. The salesman was very insistent that I provide him with a detailed account of what home security measures I had in place within my home. I would suggest that no one provide that information especially to a stranger. The salesman had no business cards or way to identify himself outside of just taking his word. The corporate office could not verify his identity and could care less what I had to say. Do yourself a favor and just say "no" to these people.
I am appalled by this company’s practices. I almost wonder how they get folks to work for them. I signed up for VIVINT in 2011 in Indiana and recently moved to Connecticut in 2014. My contract was for 3 years (36 months). But when I called to cancel the rep I spoke with told me that my contract was for 42 months. I was almost weak. He told me that they would transfer service and to give them a little props. Their service is actually good, but there are alternatives in the market that are cheaper and just as good.
I decided to have their service transferred to my new place and 3 install dates later nothing has happened. I have called and asked why no one has some to install and I keep on getting transferred to different groups within the company and I had to explain my case all over again to each one. Mind you, my account had been charged for 3 months while I did not have any service. I then decided to ask for a cancellation and was told that I would have to pay $2088 to have it cancelled. I was stumped. YOU are not providing any services. YOU are charging my card and then YOU are saying that I need to pay you that amount to cancel my contract. I will laugh the day when this company goes down as it is a CURSED one. Please tell anyone you know to stay away from these folks.
After a few long weeks, back and forth fighting they came and got there stuff and gave all my money back! This still does not change the fact that they are a scam. I would never suggest vivint to anyone.
Vivint is a POS!!!!! I will never let anyone I know get it. All they are is a joke. They lie just to get a sale and when you sign the contract you can't get rid of it. The salesman lied to us from the start. He seemed cool but come to find out he's just like a damn car salesman always trying to sell something any way he can! He said we could try it out for free for one month. And lo and behold the next day they took money out of my account and overdrafted me so I called our salesman and yelled at him for lying to us and all he said was, "Sorry there's nothing I can do, it's out of my hands." So then I call vivint and demanded to cancel it but they said it's been three days and after those three days you have to keep it. That you're already in your contract. So I told them I wanted to talk to a manager.
The manager and I got in an argument for about an hour about me canceling it. That didn't work. All they said they could do is lower the monthly fee $10, really what is that going to do??? And a week ago is when the monthly fee was supposed to come out and it still hasn't. The night we got Vivint they were here till 1 am installing everything! REALLY!! I had to work the next morning. I asked if they could come the next day and they said no with no explanation. After about 2 weeks I talked to our local police department to see what we could do and they said I could file a complaint against them and if they get any more they would take vivints permit to sell and let people use their system in our town. So does that mean we can get rid of Vivint free of charge? Or do we have to still pay for something we can't even use? Either way I will win this fight even if I have to open up a lawsuit! Word of advice to everyone. If anyone comes up to your door trying to sell something, slam the door in their face!
A Vivint Salesman comes to my door at 9:00 this evening on Memorial Day. I have a sign on the door that says "No Solicitation", then spouts off all of the names of the people who live in the house and then tells me has to personally talk to me about something, which was an alarm system. I told him to leave and called the company to tell them never to come back to my house, which I was informed they have no idea who came to my house and hung up on me because I wasn't a customer. I called back and they told me there was no manager in the office as it was Memorial Day. This is a creep company who is trying to scare you into buying their alarm system. I was told by them they didn't care what I thought, that they were too big for me to hurt them. It's recorded if anyone who like to hear it. Customer Service should be fired for their remarks to me. I will post on every website and when I can find a site to upload the call I will.
If you ever see a man in an orange shirt knocking at your door, open it & SLAM it in his face! A few months ago, this nice gentleman came knocking at my door, asking if I had an alarm system. I told him no, but eventually would get one when time & money permit. He basically shoved his way into my house asking to take a look around to show where everything could be installed. Keep in mind, I did not invite this man into my house. I did not request to hear where they could place things. I mean, you haven't even explained the company to me yet! At this point I was pretty agitated, but kind like I am, I listened. He talked about the many burglaries that have gone on in the area & they have been installing security systems for the past few days in the neighborhood.
He started explaining the equipment & how it worked & (not knowing much about alarm systems) I was impressed by all it could do. So I agreed to sit down & listen to what the prices are. He gave me a quote of $50/month with a 24 month contract. I didn't think it was a bad price at all, but I told him I would have to wait to speak to my husband because he was offshore at the time, but would be home in a few days. He kept proceeding to tell me I should call him, but I told him he did not have access to a phone. He then proceeded to tell me that he would allow us to have a free trial & when my husband returns (2 days later) that we could call them & have them remove it if we did not care for the system. I agreed to do that, but was told I needed to give my banking information that way if they did not hear from me by the 15th of the following month, they would start the billing. There was so many red flags. Why did I not see them!?
So I gave them my information. Maybe 10 minutes later, the installer was at my house putting the equipment in. Fast forward to 2 days later, my husband returns home & is not pleased with the system nor the pricing (because of course he did his research). He then proceeds to call the rep to request the removal of the system. It would immediately go to voicemail. My husband left several messages requesting for him to return his call. This went on for about 3 days before my husband FINALLY got a hold of the rep. His excuse for not returning our calls & having his phone off was because he was on vacation. He proceeds to tell my husband that we needed to contact him within 3 days to cancel the agreement & that we would have to come up with the total amount of 48 months payments to cancel the contract. (This was suppose to be a 24 month contract.)
Hello!? We attempted to call, but you were on "vacation!" Needless to say that my husband had a few choice words with them & the rep hung up on him. Also, I check my account & they withdrew an installation fee AND the $50 for the month. We have tried several times to call to cancel, but have been disconnected several times before speaking with anyone. Needless to say, I will be making blocking them from removing funds out my account & ripping out the equipment. This company disgust me. And after reading the many other horrific reviews they have, I do not understand how this company has not been shut down. What they are doing is unlawful & just down right wrong. STAY AWAY FROM THIS HORRIBLE, HORRIBLE COMPANY!!!! You will regret otherwise!
The salesman was great. The lady on the phone doing confirmation of bank account info was great. Installer was great. The problem stems from the erroneous information I was given at the time of purchase. I was told by the salesman and the lady doing bank confirmation that I was being given a contract length of 2 years (24 months). Evidently, someone transposed the numbers. The actual contract length was for 42 months. I was not told that until today. We are moving & our new apartment doesn't allow outside security systems, not even the "nail-less" installation. I called to discontinue service today & was informed that I have 9 months left on the contract. I told him that my contract was only 2 years, and he said that it was 42 months. He had me look at the system purchase & service agreement. Yep, there it was, 42 months.
The thing is, when the salesman went over the contract with me, he made an impression with his pen at every pertinent point of the contract. There is no mark where it says 42 months, so obviously that point was not covered by him. I remember him saying 2 years. My fiance remembers him saying 2 years. Nothing was ever mentioned about 42 months. The customer service person actually got a bit snippy with me, talking over me, repeating that I had 9 months left & only had 2 choices: buy out the contract ($549.00, due immediately), or give the equipment to someone and have them take over the contract. Neither of those works for me. I don't have the money available as I've already put money down for the new place, and everyone I know that wants a security system already has one.
What I ended up doing was to go to my bank and have them put an ACH stop payment on the account they get paid from. They don't get any more of my money. Even if they send the account to collections, they are not getting any more of my money. The customer service person I spoke with said that he double-checked the "script" the salesman was supposed to be using - it said 42 months. I know I was told by 2 different people that it was 2 years, not three-and-a-half. I asked if it was possible that he misspoke. He said maybe, but there was nothing that could be done about it.
I was stuck with the contract as signed. I said I was not. I'm going to remove their equipment, put it in a box and mail it to them. And I was going to stop all payments to them. He kept trying to talk over me, yelling even, threateningly. I hung up. Besides all that, their window sensors do not stay in place at all if you have aluminum windows. The door sensor has been replaced twice. I do not believe their products are all they are cracked up to be.
I called them, we talked and set up an appointment. Before I got off the phone they had already taken the money from my account. I had not seen any one nor had I received any services. My money was gone. I called back to cancel and they lied saying they will return my money the next day. I called again a week later. They sent me to their tech department and let me stay on hold for almost 20 minutes. From April 14 to this day, I have not gotten or received my money. So I contacted the Better Business Bureau and they told them that they sent it to my bank. It is funny no such transaction has taken place. They are the sorriest and most disgraceful company I have ever done business with (Real Talk).
I've read a number of these reviews and our situation is very similar. It started with a convincing sales pitch when we had already been considering getting an alarm, so we signed up. The salesman advised he would set up a time to install.
I had a childhood friend visiting from over 2,000 kilometers away that I hadn't seen in years when they rang the doorbell, a couple of hours after coming to the house the first time. They said they were there to install and I politely turned them away saying that another day would be better. The salesman showed up and was relentlessly pressuring us to have the system installed because the installer happened to be there. Red flag number one and against my better judgement I allowed it.
In July we sold our home and were moving. I called to cancel and was told that I had signed a contract and was on the hook until February. They would not let me out of it but said that they would install the system for free at our new house. The installer came to the new house, surveyed and gave us an estimate of $1,300 to install, NOT FREE. We politely told him to pound sand. I again tried to cancel and was told I was under contract. We continued to pay for a service we weren't receiving from July until February. I called and cancelled in February and they actually continued to try to talk me into having a system installed with them, which at this stage I wouldn't do if it was free. It is now May 21 and they have continued to take payments from my account, unauthorized, from February until now and caused 2 NSF charges to my account. They haven't even taken them out on regular days, they seemingly just take money out when they want.
We have made countless calls and emails to the company. They always apologize for the error and assure us they are reimbursing the money and the cheque is in the mail. We still have not received a cheque and have blocked them from withdrawing money from our account (which we actually should have just done in the first place).
DO NOT GET AN ALARM FROM VIVINT. The only thing I am happy about is that I didn't actually have to rely on their incompetent services in the case of a real emergency because I have no faith in them. They are criminals and should be investigated.
I called and emailed 3 months ago to disconnect my service according to their requirements yet they are still taking my payments out of my account. I had no phone service during this time either making it impossible for them to monitor my house. I have talked to 3 different customer reps and they all have told me I will be reimburse and payments will stop yet it continues. I would never deal with this company nor recommend it to anyone!
About a year ago after our contract with ADT ran out a Vivint rep came to our door and told us they had bought out ADT and were out renewing contracts. They offered us a low price and said we could choose what day of the month to have a debit from our acct. For the first three months everything was fine... AND THEN, they stopped billing us. And then began again on a different date. This put our acct in the negative every month! racking up late payment fees too! Then we started getting calls from the company every day, 3x's a day. (and still getting them...)
We sent in several notices to their company, even after we found out there are several states with lawsuits pending against them (including our state). It's been about a year now and they have not responded to our requests to stop, or make arrangements. They basically forced our acct to go into collections and are trying to charge us with thousands of dollars in back payments. We are now thinking of looking into getting in on the lawsuit.
Salesman came to my door, eshe saw that our contract is up. Said he can give a less payment plan for $55.99 at 42 months. Told him that I have to speak to my hubby cause his Afgh., said I can sign and he'll give me till 29 Jan., but the fact he signed 13 Jan. I spoke to a lady name Scarlet. Lady asked what's the reason. Told her hubby was not sure if their contract will be ending so didn't want to have a payment that we can't afford at $55.99. Lady said if she can get it down to $34.00 at 36 mos., instead of 42 mos. Said Scarlet, said she would note it on the acct. which she never did because they're taking out $55.99 plus $11.50 which they don't mention! Brings it to $66.49.
I called complaining but it don't do any good because they see where she noted about the $34.00 month, but Scarlet didn't lock it in so that's why they're charging $55.99 plus the $11.50. These people think because they have your acct., they can charge whatever they choose to! Military person please BEWARE! in Killeen. They're not good on promise!! Manager told me she sees the notes and that it don't make any sense of what Scarlet wrote, so he is going off what the salesman org. wrote. I told him they are a big rip off and it's **!!
On Saturday, May 17th 2014 a very polite and personable young man rang my bell and told me that he was selling anything - just giving me an opportunity to get in on the ground floor of a marketing blitz for this new company VIVINT. I was told that my house was selected because it had a certain look and would be just the "right fit" for this new type of marketing. I NEVER let door-to-door salesmen into my house for any reason, but this one was very good at his craft. He had an ever-so-slight stutter which made him sympathetic and endearing at the same time. Big Mistake!! Before I knew it, I was signing up for a "free" system which was going to cost me $175. Being the skeptic that I am, I refused to grant them access to my credit cards or checking account, opting instead to be invoiced. Once the paperwork came out, another surprise, I thought that I was committing myself to a 16 month term, only to find out it was 60 months and a financial obligation in excess of $4,000. Not so free now is it? However, the deal breaker was that after investing an hour and a half of a very beautiful Saturday afternoon to this sales pitch, I was informed that the installer "just happened to be in the neighborhood" and was on his way to install the system as we spoke.
What started out as an uncomfortable feeling was now a glaring red flag waving violently in the wind. It was at this point that I apologized to that seemingly innocent looking, boy-next-door, could-have-been-my-son young man and told him, that this was NOT the system for me. I asked and was given back all that documentation that I had signed and watched him destroy them. Oh, by the time I walked him to the door, the salesman was ringing the bell. I have subsequently read the complaints sent to the BBB and am eternally grateful that I listened to that voice in my head. It's a real pity that companies have to resort to these tactics to try to drum of business by preying of poor working people. I dodged the bullet, but barely. I only wasted a valuable afternoon; it could have been much worse. If you know anyone who is attempting to purchase this system, please tell them check out the BBB before signing any contracts,
Started account by phone with salesperson Ben ** first of month June. He said he needed money first before he could make appointments. It had to be in boyfriend's name for credit reasons. On the 5th made appointment and he took 99.00 from my checking account within seconds. After further research we decided not to make purchases, nothing signed. I have spoken to several people from vivint and do has my boyfriend. We were told it's in the system, it's been approved? It will be in my account within 3 to 5 days. Now they are saying it will be mailed. I'm pressing charges Mon. I think this is the worst customer service. I wouldn't recommend them to secure my fog house.
We signed on with this security company in 2011. Two very handsome young men came over and talked about their service how great it was, etc. We signed on for 3 years. They did not tell us that we get charged for when the alarm goes off and the police do not come. We tried to cancel the service 5 times and each time they claim we did not call when we did and they claim we did not email when we did... We are about to report this company... I feel so stupid that I signed up and was so gullible. These people are scammers and it is crazy. Learn from me. DO NOT SIGN UP WITH them... Boycott this awful company. They are a bunch of Mormon scammers.... Please listen to me.
Vivint is a total rip off!! I was promised I could suspend my account at any time. I tried to do so in March of 2014. In April, I noticed charges to my bank account. I called as was promised, it would be put back into my account. In May, I was charged again. I called out of fear of being overdrawn, and was told there was nothing they could do about it, and that after approval I may or may not be issued a refund check, even though they acknowledged it was their fault. I was angry. They broke their own contract with me and I will not give them another dime!!! They are rude and a terrible company. As far as I am concerned, they stole money out of my bank account. I feel everyone on here should file a lawsuit against this company. They also wired in my HVAC wrong, causing me no heat during the winter and astronomical heat bills. This is not right and there has got to be a way to stop them.
The sales agent came to my house at 9:15 PM to sell me the products. He came into my house without asking for any permission. When I opened the door and keep on asking me personal questions about my husband's and my work schedule!!! (Of course I didn't provide him with any information.) He even told me he loved all of our furniture and since I was home alone with my child I tried kicking him out but he was very aggressive and would not get out of my house. I got very scared because he keep on telling me that every time he passes by my house he doesn't see any cars and that he noticed that we have a small dog and how easily people can break in into my house by jumping the backyard wall.
He knew we had just purchased the house a month before and that my husband works a lot and is hardly home. He lied that the neighbors around me had the security system because there had been several burglaries in the neighborhood. When he left I called the police dept and the officer that went out to my house happened to live around the area and stated that this same sales guy has gone around his house and several of his neighbors have also complain that he is very aggressive and takes advantage when he sees a female is home alone... I called the company and they told me they do background checks during the hiring process but after that is up to the sales or tech guys to be professional... I doubt anyone would like to get a company like this!!!
Vivint later called me back and told me that they were reviewing the call I made on April 15, 2014. After reviewing the call, they said that they can see where the way they thought I heard that the customer service representative saying that the contract could be ended early.
Because of that, Vivint honored the 6 month early cancellation. I give them credit for taking the time to review the previous calls and ultimately doing the right thing.
In 2011, I was pressured into signing up for Vivint. I was no made aware of all my right, and missed the early cancellation. Totally my fault. So I held onto the account for 3 more years. On April 15, 2014, I called into Vivint with the intent on cancelling the service. I was helped by Carissa. I was notified that I had a 42 month contract, and not a 36 month contract. She told me that since I am I would be within 6 months of my contract ending, that I could cancel my account effective May 10 so long as I sent in a written cancellation notice. She said that I could fax or email the notice with a termination date of May 10, 2014.
I did that. Then I get charged on 5/13/2014. I called Vivint customer support to ask why I was charged, and they said that I still had 6 months left on the contract. I notified them of what Carissa had said. I then asked to speak to a supervisor. He mentioned that he doesn't believe that Carissa would have made that offer and that the contract will remain in effect until November. I asked to speak with someone else, but he said that calls go no further than him. I suggested that since calls were recorded for quality assurance that he review the call I placed on April 15 to ensure that Carissa is providing quality customer service. He said I would have to make that request of their legal department.
I left a voicemail with the office of their CEO, but I doubt I will hear anything. In my opinion, this company is founded with deception at its core. I was deceived and pressured into buying into their service, and I was deceived again when Vivint chooses not to honor a verbal commitment made by one of their customer service representatives. In the grand scheme of things, $62.50 a month for the next 6 months will not break me, but I feel rotten to the core for supporting this company by sending money. Even though I was deceived, I, in good faith, honored my commitment. I just expect a company to honor their commitments.
This company is a joke. Calling and getting through to talk to someone is a hassle! Cancelling is even worse. You call, then they want you to fax in your cancellation. After faxing, they want you to call again to make sure you are cancelling!!! Really?!! Yes! I want to cancel. Even after my contract was done, they are still withdrawing money from my bank account. This is theft. I call in to get my money refunded. Nothing!!! They've done nothing. Don't get caught in their phony lies. They are truly crooks. Honest to god.
I called to cancel a year back and asked when my contract renewed and of course the agent could not give me that information because another department handled it and she did not have access to it. I went about my business and on March 24 of this year, I called to cancel because a payment was to be debited the next day. It took an hour to finally get them to tell me how I could cancel but to get to that point I kept getting passed from agent to agent because I wanted to cancel. They make it near impossible to cancel by wearing you down until you give up and forget about cancelling. I was finally told to send an email to firstname.lastname@example.org to request cancellation.
A month later, my account is debited after it was supposedly canceled. I called in to ask about this and was told they forgot to process my request (customer service red flag right there). I talked to Cassandra this past Tuesday evening in their Provo Call Center and she assured me that the overpayment would be refunded back to my card in a few days. I called today and got the most arrogant rep named Travis who then told me that it has to be approved and then a check is mailed out within 30 days. Cassandra NEVER mentioned the approval process OR a check sent in the mail to me. Travis flat out told me he was REFUSING to let me speak to a supervisor about the issue and his flippant attitude.
If they continue this sub par service they will need to change their name and logo AGAIN to dupe more customers. Imagine several hundred cancellations held up for 30 days and the interest that earns Vivint? This company is proud to sell you a product but getting it serviced is something else entirely. I am glad I never needed to depend on them in an emergency. My dog does a better job for a lot less money. They constantly lie and give you a different story than the rep before them. I am not holding my breath to see if this check arrives.
This guy came walking up to my house at 9:15 pm, said his truck was a couple of blocks over. Said these neighbors had signed up due to the break ins!!!! I signed the dotted line and he stated the installation guys would be at house at midnight. I had no other choice because I had already signed. Said would be at my house by 6 pm to begin with to set appointment. But was that late! then installation comes at 12:30. ARE YOU SERIOUS!!!!!!!!!!! Can't come next day because not possible, had to go out of town. I then looked up reviews and 144 out of 160 was a! star rating????? I WAS SUCKERED AND SCREWED!!! Do not agree to this company, go to anyone else!!!!!!!!! My crap and I have to fix it!!!!!!!!! NOT THEM. I HAVE 2!!!!!! ugh... It still doesn't work. Always breaking down. GO WITH ANYONE ELSE PLEASE!!!!!!!!! Don't get ripped like me and everyone else!
I was very clear with the Vivint salesman; I wanted to be billed directly. I did not want this company to have access to any of my accounts. He assured me that would be the case. In early June of 2012, I signed a 42 month contract. Within 10 days of installation, the siren went off. It was a false alarm, but I needed to run home to deactivate it.
Shortly thereafter, I received a letter dated June 16, 2012. It stated that the credit card I used for the deposit would be directly billed by Vivint. I complained. It is the way, Vivint responded. I demanded an end to the contract. They responded, once I paid the 3.5 year cost, would they agree to an early termination. A couple of weeks later, the siren went off again. Once again I had to leave my job. Once again it was a false signal. Once again the police advised me that I will be charged if they responded a third time to a false alarm. Once again I complained to Vivint and demanded an end to the contract. Once again I was told that until the contract was paid in full, it will remain in effect. However, until they sent a technician, I should not arm the alarm. The equipment was found to be faulty and had to be replaced.
In September 2013, I got our first low battery signal. Though I replaced the batteries, the beeps continued. The Vivint agent who worked with me finally agreed to send a new sensor, showed me how to by-pass the sensor and once again advised me not to arm the system until the new sensor was installed. The piece that arrived was very different from the original sensor and I could not get the panel to recognize it. A month later I got a 2nd low battery signal. Once again, the panel did not register that fresh batteries had been inserted and I ended up by-passing that sensor as well.
It is now May of 2014. For 8 months I avoided the frustration of calling Vivint by not arming the alarm I was still paying for. That peace came to an abrupt end Sunday, May 4 around 9 AM. The panel started beeping again, low battery signal. This time the by-pass procedure did not work. Six hours later, 5 calls to Vivint later, the beeping continued. Finally, I disconnected the system from all power sources. Once again I want out, once again Vivint says buy me out. In the almost 60 years of my life, I have never encountered a more despicable company. As with five other states, (Arkansas, Kansas, Ohio, Nebraska and Wisconsin) , Florida's Attorney General's Office, should bring charges against Vivint.
I had a contract with Vivint alarm system and have to relocate. Where I'm relocating to they have their own contracted alarm system so I can't transfer my Vivint account. So, I called them and explained the situation and they told me I have to pay $1800.00 to get out of contract. I paid $800.00 for the equipment when I had them install it. What are they charging me $1800.00 for? This company is a rip off and they will not excuse the termination of contract. Be Aware!!!
On April 24th, 2014, I had a sales rep come to my door. (It was 7:45 pm) I decided to talk to them anyways since I was looking for an alarm system. After going around and around telling the guy that I did not want to make the decision with out my husband (he was in Germany), he informed me that I could cancel at any time. He would give me the spouse guarantee. Yesterday May 6th, my husband returns home. I check my account and see that they have taken out 243.00 that they were NOT suppose to take out. I called and she informed me that she would need to speak to the sales rep and to give her 24 hours to figure out what was going on.
I called back today at 12. Spoke to Angel. She tried to transfer me to the cancelling area, because at this point, I am done. They took money they shouldn't have and no one know what they are doing up there. She hung up on me during transfer. I called back, spoke to Johnny. Johnny tells me that he has to speak to the rep because there is only a 3 day cancellation time limit. Um.. that's NOT what he told me. So now they are still trying to reach the sales rep that originally came to my house (Brad **) and of course, not able to find him. I will let you know what happens next but I am irate and this is ridiculous!
Upon moving I am unable to cancel my security system without paying out a contract that I did not agree to. This will cost me over 400$. Vivint security systems have been contacted. One person says I can cancel then the next says not without paying. I want people to be aware that this company is a rip off.
At the end of our contract, in March of this year, I called to cancel our account. Since the account was in my husband's name, they said that he would have to write a letter confirming that he wanted the account canceled, and that an email would suffice. When he got home from work, he sent the email. I called again the next day to make sure it had been received, and was informed that our account was closed. Then, at the beginning of April, our credit card was charged, for about $30.00 more than our monthly bill had been. I called to see what that was about, and request that the amount be credited back to the credit card. Nobody that I talked to could explain what the charge was for. However, they said that, since my account was closed, they could no longer access the credit card account to issue a credit back, so would send a check. Since it was Friday afternoon, the check was supposed to go out Monday morning.
Well, I waited 10 days, and still hadn't received the check, so on April 14th, I called again. At that point, I was told that, after he sent the email in March, my husband was supposed to have called. I wasn't informed of that, neither when I called the first time and was told he had to send the letter, nor when I called the day after he sent the email. So I texted him all the necessary info at work, and told him to call right away. He did, then let me know, and I called them again. At that point, I was told that a refund check would be issued, which I should receive in 5 - 7 working days. Still no check on April 23, so I called yet again. I was assured, "oh, absolutely, positively, the check would be sent the very next day." We left on vacation the very next day, and were gone for ten days. When we got home last night and checked through all the mail, there was no check.
I called again about an hour ago. I was told: a) "we processed a credit back to your bank on April 21" (no, they didn't, because it was billed to an AmEx card... which they claimed they could no longer access), b) they mailed a refund check on April 21 (but they didn't tell me that when I called on the 23rd?), and c) they would send a check, but it would take ten days to process, even though the refund has, supposedly already been processed and approved. I am beyond angry, frustrated, and annoyed. Provo is less than a two hour drive. I am half-tempted to drive there, walk into the office, and demand a refund with a late fee.
Nice system. Horrible support in Florida. Our system was installed on 3/15/2014 and we did like the updated look compared to our older ADT system. However, the system stopped working and the support has been horrible.
4/8/14 - System stopped working. Called Vivint and was told scheduling would call in 48 hours. 4/11/14 - No call from scheduling so we called them. After about 40 minutes of hold time the rep got us an appointment for the tech to come out in two weeks. I told them two weeks was unacceptable, but did not have any option. 4/25/14 - Tech did not show up. I called Vivint and they did have the appointment at HQ, but it was not on the tech's schedule. I was told that they put it as a priority 1 (not sure if that is the correct phrase they used) and that scheduling would have a tech out to our house the next day. 4/26/14 - I called late afternoon since scheduling had not called me and they said that scheduling will call in 48 hours. 4/29/14 - No call from scheduling and when we called them they said that we are priority 1 and that a tech would most likely not be out for two weeks. 4/29/14 UPDATE - scheduling called and earliest appointment was 5/19. I do not have any confidence this company will deliver. In addition, what does this mean for their security monitoring services?
I feel like such a fool going into a contractual relationship with a company that has no back end support and is obviously in expansion mode only in Florida. I am definitely dedicating some time to put my negative review everywhere I can to protect other potential customers.
I was sold a home security system in 2011 by a Vivint salesman walking around in our neighborhood stating several people have gotten the security system because of recent break ins. I informed him I had an old system in by another company, but it wasn't currently being monitored. They were offering free installation and free equipment for a 3 year contract. I agreed and I started out paying around $42.00 monthly, which quickly went up to around $48.00, to now $53.74 monthly.
Recently, the control panel went black without any communication, so I called Vivint to report the blackout on the control panel box. Their rep. asked me to check the battery by pulling out the back of the panel and pulling the battery plug and unplugging the square box from the wall. Well did all that and it still did not receive any kind of signals; everything was dead on the panel box. She said the box that plugs into the wall needed to be replaced and she would mail out another one and I should receive it within the next 3-5 days, and that I would be billed the shipping charges, and at that point they would subtract non-service days from my bill.
I waited for the box in the mail for a week. I called back to check the status. This rep. stated I needed to wait another 2-3 more days. I told her that they sure took the longest route to mail a box to secure my home, and I really wanted my home monitored and expected to have the box by now. SO, I wait again another 4 more days and no box in the mail. I called back and spoke with another rep. summarizing my problem. He did some checking and came back on the phone and first apologized and stated that the order had not been properly completed (so I thought to myself the 2nd the rep. should have discovered this when I called back the 2nd time right), so this tells me she didn't even check on the status of my order.
Anyway this rep. did state that some kind of warehouse fire had caused a lot of orders being delayed. But he would set-up an appointment as soon as today to come out and repair my system. I was shocked because why the 1st rep. or the 2nd rep. couldn't have done this in the beginning; this would’ve given me the least disruption in my home being monitored. I will not be renewing anything with Vivint. My contract will end in August 2014.
Do not under any circumstances sign up with Vivint. You will likely receive a 'promotional' phone call whereupon you will be misled into locking into a 42 month or 60 month contract that you cannot get out of except a 'buyout' or 'transfer' to a new homeowner. My experience with the original salesperson (dating back to 2007 when they were APX) was awkward - one of their practices is to use 'scare' tactics by stating that there has been a recent spate of break-ins/burglaries. Go with Frontpoint - we are extremely happy with them.
My neighbor (Patient) had Vivint installed only because the salesman was pushy and if you look at the police blotter for this area there was no recent break ins or such! Next she had to call the locksmith because she couldn't remember the code they gave her and the key they promised they would send her for the lock underneath this combination never was sent and this has been 5 months now. Well the locksmith gets there, calls me over and shows me just how easy their alarm system fail, fail, fail several times over HWY ROBBERY, a credit card - yup a CREDIT CARD!!!!!! This company has gotten into her bank account. We have hired her a lawyer and bye bye for them. Others will get this too when I go on Indy live TV to expose them for what they are doing to the elderly!!!!!
The sales rep came to my house and said that Vivint buys out other security systems if the contract was getting close to the end. After signing up and installation. The next day I call the sales rep and he kept texting me that I have to sign a paper and send it in. I kept it up for about a week texting the rep that finally I called Vivint to complain and they kept giving me the run around and while I was paying for two alarm system. After 7 months of going back and forth they cut me a check for what was the buy out from then. Not for all those other 7 months I was paying two bills. Thank you, Vivint. Can't wait to get out of your services.
This review is based on one week of dealing with the company. We had a very polite salesman come to our door last week and explain the Vivint security system. He was an excellent salesman - very convincing - and so we agreed to install the system and try it out for a two week period. The technicians who came and installed the security system were friendly and nice (and they spoke English - a little shocking in South Florida!). The only issue we had that night was an inability to log in to the app, which was never resolved (this is part of the reason for the 4-star review). The next day, we read reviews online and saw how negatively some people spoke about the company. We decided to discontinue the service because we didn't want to enter a 42-month contract with so many negative things being said about Vivint. We also found another security system that was cheaper and had much better reviews.
I called Vivint customer service and found out how to cancel the system (send an email and/or fax stating our desire to discontinue service and call back in 48 hours to confirm). I sent the email and fax on Wednesday evening, but I was a little worried that something would go wrong, so I called back Thursday, Friday, and Monday afternoon. All the representatives were polite, and 48 business hours later (just like they told me), they received the email and fax from us. I was worried that the company would not have many available times to uninstall the system, and it wouldn't work with our schedule. Fortunately, they give several options for days and are even available to come between 8 and 11pm at night! I wanted to write this review because we DID have a good experience with Vivint. We just cancelled the system because of what others had said.
I have had Vivint a number of years. In the first house it never would work correctly and the service would come out and it would work for a day and then show 1-3 sensors not working. I finally gave up trying and forgot about trying to turn it on. I couldn't get out of the contract so I just kept paying. I moved to a new house over 2 years ago and a sales man came by and I said I was renting and did not want to long contract. He said it would only be for two years so I tried again. Right away after turning the alarm on for 3 the garage sensor stopped working. It fell off the wall. I called and they told me I could fix it myself. It lasted 1 day.
Service came out and it lasted 1 day. Finally, last straw motion detector gave a false alarm. I gave up again. I have paid so much money for no service but I can't get out of contract. After the 2 years was up I went to call them so I took out my contract and realized they had signed me up for 42 months. I am now moving to a new rental and still can't get out of the contract. They said I could try to get someone to take over the contract on Craigslist. No service, no answers. They have taken from me more than any robber would have taken.
I have been with Vivint for a years and within the last year, the problems started and seem like they will never quit. The motion detectors they provide DON'T work right. It has been replaced now 4 times. At first I got prompt service,. Now I wait for 2 plus weeks for a repair person, but they keep on charging me the full rate. I have my first false alarm from the motion detector (cost $25 fine). I called in and they refused service and mailed me another detector. I installed it. They tested it. It went down within a week. I contacted them again and explained the problem and was told after telephone testing the motion detector was no good, and for a 1/2 price service call, they will send someone out to fix my problem. Until then the motion detector would be bypassed.
Today, I left the house and the motion detector went off AGAIN, sending in a false alarm and law enforcement response. This will cost me more money approx. $50. I called in and they said that it was not properly bypassed and would take $25 off the bill for the problem, but I still have to wait 2 weeks for the service tech. I have tried to cancel this contract but they tell me I have a 5-yr. contract with them, and on the contract it said only 42 months. They have lied to me on almost every point of the service they claim. I will be seeking advice from the State Attorney's Office as to filing against them and their poor service.
When a tech came to the house he didn't do anything. He said he would not charge because there was nothing to do. This is the 2nd time it happens & Vivint will not send a letter or say something that amount is still due. They love to take money without telling customer it's going to be a little more than monthly payment.
Sold house with alarm and Vivint is still charging me $75 a month. I am now out over $600. I sent a letter canceling my service and the new owners would take over. When I called Vivint, they said it was my responsibility to have new owners call them. Why didn't Vivint call me to let me know I was paying for someone else to use my security system?
My mother passed Dec. 16, 2013. Being busy with other affairs of her estate, work, grief of her passing, etc., I did not seek to cancel automatic payments for many items from her bank acct until February. I contacted various service providers and everyone was sympathetic and upon receipt of proof of her passing, promptly cancelled her accts. Two even issued refunds. Vivint, well, they couldn't give a darn. To this day, they are still debiting 80+ dollars from her acct. for monthly service. I'm beyond angry and will close my mother's last standing bank acct this week. Let's see them steal then.
When the Vivint salesman came to our door, he was friendly and polite. We already had a security system in our home that was originally installed by Brink's Home Security. Brink's had sold their contracts to another company and we had fulfilled our contractual obligations and were on a month-to-month basis with them so it was easy to switch to Vivint. They offered the remote camera, door locks, and climate features we didn't have so we switched our contract and the Vivint service techs converted our system to theirs. THIS WAS A HORRIBLE MISTAKE ON OUR PART!!! The system never works. We have had numerous tech visits and the day after they leave, it all malfunctions again to the point we just don't care anymore. I know we are paying for nothing because the security system doesn't work. I am so tired of dealing with them that I am paying the monthly bill till the end of the contract & still changing to another company and paying them just to have security. DO NOT CHOOSE VIVINT... IF YOU DO, YOU WILL BE SORRY.
I had some problems with my furnace this winter. When HVAC examined it, it was noted that Vivint had hooked it up wrong. So for over 6 months I had been paying sky high electric bills and my heat pump was overworking, potentially causing damage. I discussed this issue with Vivint, as I was very upset. The initial guy I talked to essentially, well that sucks. Offered nothing to try to make things right. I called a different line and was offered reimbursement for some of the electric bills, and the HVAC repair bill.
After the first conversation, and the rep being so rude, I filed a complaint with BBB. I wasn't satisfied with my customer service, and essentially had no confidence in them protecting my house, therefore asked to be let out of the contract. Now, after going back forth over BBB complaint, they continue to refuse to let me out of contract without paying over $1600. My goal now to prevent as many people as possible from doing business with Vivint.
I contracted with Vivint 7/9/2013 and when the vivint representative Mark asked me if I wanted a 12-month or a 24-month contract, I told him that I only wanted 12-months because I was going to be moving so I don't want a contract for so long. I am not going to be moving out of state so I called them on 3/19/2014 and told them I do not want to continue my contract after my 12-months is up and Ben who I spoke to told me that I have a 42-month contract. Not only did I not ever agree to that, it wasn't even an option on my paperwork when I signed it so I know I didn't make that mistake. I get charged $73.37 a month through my bank account and now I have to worry about the fight I will have to put up to prove they falsely changed my contract and not only further charges but in the future a bad statement to my credit report.
Vivint customer since 11/2013. Problems from day one. Was woken up 2 am due to alarm going off on detached garage door. When police arrived, garage door was locked, with no sign of forced entry. Alarm for carbon monoxide also tripped. Had to evacuate my house until fire department declared home all clear. My Vivint system has had 4 false alarms in the first 4 months of installation. When I spoke with a Vivint rep, he blamed me for the false alarm! Sale rep: We have no proof that your false alarms are not your fault. Since your Vivint system was installed past the 90 day period, it's gonna cost you $50 to have our technician. Warning: Signing up for Vivint's 5 year contract (which is over priced) is one of the biggest mistakes that I have made in my life! You’re better off going with a cheaper company.
We signed up with vivint 01/2014, promise me 3 free months so I can pay off my ADT contract. The first month they took 118.00 dollars from my bank account and I called them, they said I received a extra camera that I never ordered, they said they have to contact the sales guy to ask him. I called back two more time, they claim they couldn't get in contact with him and they would keep trying so I called them again. They said still can't find him but they would send me a check for 118.00. Still no check, so here we are in March and they charged me 68.99. Called them again, they said, "we still can't get in touch with the sales guy but will continue to try." I told them they are unfair and it's bad business to lie and steal from your customers. With all this modern technology they can't find the salesman.
I absolutely hate this company!! I've only had the service since 11/13 and it seems as though I have had to deal with customer service reps since day 1. There's one rep in particular that is and was extremely rude and extra! ** is her name!!
They are asking $1670 for cancellation fee. More than 10000 people in USA filed complaint against this company. Their customers service is very rude. It's the worst company in USA. I believe this company violating Federal and state laws and they should be shut down immediately.
My elderly Mother-in-law signed up with ADT home security, somehow got transferred to Vivint. She is no longer capable of living alone, and went to a retirement community. We contacted Vivint about cancelling the service, and they instructed me to send an email to them explaining the situation, acct #, etc. I did so, and nothing happened, except that they debited her bank acct. for another month of service. Called again, explaining the situation; send another email, blah blah. Did so, told them to give me a return email when done. Nothing again. Called again; why the Hell can't you just cancel the stupid service???
Oh, you need to call customer service, etc... We are really pissed by now, and so far, these ** are still not cancelling the service! What a bunch of **! We plan to call again tomorrow and attempt another cancellation; I have my doubts. If they were in town, I would go there and demand action, or call the Police. They really suck, every rep we spoke with told us that they understand, and can help us....in a pig's eye!!! I will tell everyone I know to avoid these people like the Plague; it's easier to get rid of!
Our system was being accessed (180 events logged) through our panel by an Anonymous user - they used Vivint secure website to create and download an app. We had $5000.00 worth of damage to computers and wireless devices/no internet services/network was accessed using the panel. I dropped online classes, my children could not do homework, and eBay business failed. When we called about the events and told them that the wave feature was active (although we never agreed to this feature) we were lied to by every employee at the 1800 call center. In a five hour conversation I was lied to over 100 times by 6 different employees-subjects included: "We have no departments that deal with your issue, I am the only point of contact, the feature is not capable of wireless, you must not be using the system, we cannot access your account, the only number we have is this 1800, no other departments, we do not have extensions, I am the person in charge, there is nothing wrong with the system" - In the end everything I quoted in the list was admitted to following a grueling 5-hour conversation.
Each question I repeated at 10 times and was stonewalled and misdirected and lied to. They have since decided to allow us to cancel the contract. My family is safer now without this system. I finally was able to get on the internet today after month (it was unplugged yesterday). I just looked and found this site and also about 20 sites with hacking guides to the GIG-CP11 that they swore up and down had no way been able to use wireless features - I do not think they ever even read the product manual and I do not believe that I was talking to the department that handles these issues. I was never given a case# for the incidents, instead they swept this under the rug and offered the get out of contract solution - five hours later.
I signed up with Vivint in 2012 because my stepdaughter was running wild. I had an alarm system, video monitoring system, and a smoke detector installed. I was given no discounts whatsoever, but that was ok. What was not ok was that the tech came over late at night and finished up after midnight. To top it off, I asked for a 2 yr contract (remember, I received no free equipment) so that I could downgrade when she turned 18 and moved out. She moved out that year, so the following year, 2013, I asked to be downgraded, i.e: I no longer needed the video monitoring. They told me no. I had to wait until 2014. So, I just tried to downgrade again.
I received a phone call from "a supervisor on a recorded line". He told me that I could not downgrade until 2015. I explained to him that the cameras constantly failed and were no longer needed and that he could look at the video monitoring system and see that for himself since every time it failed I was sent an email. Had he looked, he would have noticed a LOT of system failures. Including, 2 days after the installation, the battery on the door died. We had to go and buy one and replace it ourselves. Then the window alarms failed in the living room. The tech who came out said they were installed wrong. The modem goes out and has a loud beep. I told him that if it's on cellular, why does the modem do that? He told me that was a technical question and he couldn't answer it. I never called to complain about that, or the constant camera failure.
We pay our bill on time, every time. All I asked for was a downgrade. If the cameras don't work, I don't need them, they are sitting on a shelf unplugged, what's the use in paying for it? I fully intended to keep paying for the alarm and smoke detector. If I wanted to upgrade my system, no problem.
A man came to our door one night. We had company and told him to come another time. He barged in and would not shut up. I have ALS and can't talk. My wife finally signed up and wrote a voided check, so he would leave. We called and canceled the next day, and asked them to send the check back. They have not sent it. We got a letter from a collection agency, saying we owed them $181.00. The original check was $148.99.
I cancelled my account and they never sent my refund. They tried to claim they sent the check 1/27 to my sister's home. I called several times and was told the refund check was sent out. I found out yesterday that they claim they sent it to my address on 1/23. We have been waiting FOR OVER ONE MONTH! They will tell me anything to keep me quiet. I am complaining to the BBB AND the Attorney General about these people. They have no integrity and we had their service for 5 YEARS! This is ridiculous. They think they can keep apologizing and not do anything and that is not going to work. They are giving all kinds of wrong information. I will never refer anyone to them again. They want me to wait ANOTHER 10 days for a check that was probably NEVER sent in the first place! Horrible service!!!
In their contract it states that "The total cash prices you pay us for services is..." Well, I moved across the country, mailed a letter to cancel and was not receiving their services. Nobody even moved into the house we moved out of to use their services and we could not transfer the services to new house. They time in and out over the course of a year stated they never received letters to cancel and would not cancel the contract nor stop taking payments. After a year of them taking my money I canceled my account because they are unethically taking money. Now what has resulted is, it went to collections and I now have scam artists threatening us about this illegally. They are being reporting to the FTC because of the severity of the threats. This company has been sued over their "contracts" and have paid out hundreds of thousands of dollars, just google it!!!! Never do business with them now or ever, as this happened to me from 2007 up to now. They have not once tried to work with my case which is legitimate, and after how many years, have done nothing.
I was sold a system by a Vivint sales rep in April of 2011. I should have known something was wrong when the 3 day install was all of the sudden available right then and there. Little did I know these vultures had an installation crew waiting in the neighborhood. And they offered a free install and free equipment if I signed a 42 month contract. So I did and regret it since the second week. The system just quit working the second week I had it. I called to get service and they said it would cost $200 for the tech to just come look at it and $55 an hour plus parts and materials if it did in fact need to be serviced. So at this point I told them I was still under the 30 day law provided by the state and wanted the system removed.
The service guy came out and removed it but did not fix any holes left in the walls but said they would be back to fix them. They never came back and even after I legally cancelled the service they continued to charge me for a monthly monitoring for a system I no longer had. Thankfully I am married to an attorney and she took matters into her own hands. She sued the company for damages and fraudulent charges. The state court system awarded us $32,782.21 which they have never attempted to pay in over a year. And we ended up having to get a new credit card so they would not continue charging us even after being served with a judgement and numerous cease and desist orders. So in closing, look at your states laws on contracts and the time frame you can legally get out of it and if they continue their charging and calling, take them to court because let's all face it, this company is the worst and they need a costly wake up call.
Sadly we were victimized by Vivint just like all the unfortunate souls who have posted on this website as well. Our story begins when we got suckered by a sales rep that came to our door and we decided to try the service. Unfortunately we rent so when the homeowner found out that we had the system she did not want it within the house. In December when we cancelled they gave us no problems initially, they came in, took the system out and we thought that was the end of things.
Come January we see they charged our account we contacted them to see why. What we were told was they needed an official email from the account holder stating notice of cancellation for the account and they would refund our money for both of the months charged even though we did not have the system. When we sent out the email we did not hear from them until today. We ended up getting a phone call from a Vivint rep who was not only disrespectful but he was rude and making threats. We were told if we did not find anyone that could take on the service they would continue to charge us and if we closed our bank accounts they would still charge us and send us to collections.
Being tired of this I decided to post warnings on their social media site to warn others about the terrible service they offer only to get a response of them apologizing and to email them the account numbers and they will try and work with me. When I emailed them I never got a response and found I got banned from their social media for posting warnings. Through research I found this site as well as other sites and started a petition against Vivint because I will not sit idly and let this company get away with the level of service they have been doing. Someone has to do something about it so in order for this company to be investigated at a federal level I need signatures. You can sign the petition if interested at **. Please share with your friends as well. Thanks.
Horrible customer service and absolutely getting nowhere. We signed a contract last year with Vivint and now I wish we would've never let the gentleman in our door. Worst experience with a company yet! Installation was Aug 2013 and today is Jan 30, 2014. The issue I am having today is with my Vivint thermostats. We have two in our home and apparently they are not programmed correctly. I had a HVAC mechanic come in and check out my heating system, thermostats and zone box upstairs and everything works correctly except my thermostats. My husband and I have been freezing all winter thinking our heating system is suffering through this cold, but it's really our thermostats aren't communicating with our heat pump.
When the mechanic told me this information, I called Vivint customer service to come out here and take a look. The lady insisted that I follow her instructions and reset the thermostats. I reset them - still no heat. Then she wanted me to shut off my breaker, unscrew this, unscrew that, pull a wire out and put the wire here, etc... I am a nurse - not a mechanic or electrician! I refused to do this (as I am not qualified) and insisted on a Vivint tech coming out here to fix it. She said it will cost me $45 to send him out. I insisted that I am not paying for anything as this is their fault for not installing it and programming it correctly. I am very unhappy with this service and I really would like to cancel.
Now after reading all these horrible reviews above mine, I don't see how I can quit. Unfortunately, we have a contract and are not even close to completing it. :( I am so upset that we got this system with horrible customer service and am freezing in my own house due to our heating system not working (not to mention our gas fireplace has been running constantly for extra heat and our electricity bill is through the roof). Overall lesson - AVOID VIVINT AT ALL COSTS!!!!
I called them more than three times to cancel the service and they continue taking money from my credit card. They need to pay me back more than one year they charged me without provided any service.
I purchased a Vivint home security system in April of 2012. When I purchased the system I told the installer that my house was for sale. I asked what happens to the system when I move. The installer said "No problem. We just install a new system in your new house and you continue on your current contract". Well in about June or July of 2012 the system quit working and I quit paying for it. When Vivint in-house collections calls I tell them that when they get the system fixed I will continue making payments. An agreement was made that Vivint would have a service person call and set up an appointment and fix my system. Service never called but collection calls continued with time consuming explanations on my part as to why we were not paying. I went through this charade for several months of no service, but continued collection calls. In October of 2012 we moved.
In the spring of 2013 the account had been transferred by Vivint to outside collectors. Of course these outside collectors know NOTHING about the history of the account except that Vivint has told them that I owe $1,500.00 on the account. The outside collectors in an attempt to collect their account offered to take $1,000.00 to settle the account. I told the collectors that I would pay for the time that the Vivint product worked and not one cent more. However, I said that if Vivint would honor it's promise to move the system to my new home in Savannah, GA that I would resume the contract. Of course the collectors could not process this information and I doubt that Vivint would honor this commitment even if I were talking directly to Vivint. I believe this was just a sales gimmick the installer used on me to let him install the system in my prior house.
It's now January of 2014 and I receive this call from Accounts Receivable Technology trying to collect the Vivint account. The caller had a heavy accent and was difficult to understand. I asked him if he as calling form India and he said that he was. The call came in on 1-347-974-7293. Long story short, the Indian collector knew nothing about the history of my account and just wanted to collect $1,500. I told him to add up what I owed from April through July of 2012 (when the system worked), deduct my payments and that I would pay him the balance today. Of course the collector had no records of what I had paid because Vivint had not given them those records. All that Vivint had told him is that I owed $1,500.00. After the collector understood that I was not going to pay $1,500 he pretended to speak to his manager and came back with a $900.00 offer to settle the account. I repeated my offer (months that I used service x $49.00 per month, less amounts paid) which was not acceptable. He said he was trying to work with me and I told him he was trying to rob me and that I was getting off the phone. He said that he was noting the account as me "refusing to make any payment"....and not what I actually said.
Bottom line....If you every get security service with Vivint, DO NOT GIVE THEM A CREDIT CARD NUMBER. Because if you do, you are so screwed if you have a dispute with them. But if you do make the mistake of giving them your credit card number just call your credit card company, tell them you lost your credit card, ask them to cancel your card and issue you a new card. Guess what...your "buddies" at Vivint will not be able to access your new credit card and they will be left with referring your account to Indian collectors to get their money. If you have any accounts on auto pay using your credit card just give them your new credit card number and you are good to go.
I am hoping that this letter will cause Vivint to contact me directly so we can get this account cleared up. But if they don't I have their Indian collectors blocked on my phone and Vivint doesn't get a dime until they decide to be fair... that is collect the money that is due them and not one penny more. I did make some payments on the account and if a fair accounting were had they might owe me money... but they don't want to talk about that. They just want to rob me for services they did not provide because they "have a signed contract." I also hope this letter helps some other unsuspecting consumers from falling into the Vivint "Service/Collections" trap.
Don't do it. Deceptive trade practices. Originally, we did not even sign up with Vivint, but instead a company that was purchased BY them. The Vivint technician broke our alarm in our 1st few months of service. After the Vivint technician broke our system, they refused to fix the break unless it was at OUR cost. We refused to pay for their mistake and accepted and paid for inferior service for over one year, with our panel having to be taped up on the wall in order for it to work.
The product deteriorated so that after time, it did not work at all. We disconnected it, cancelled the service, and finally stopped paying our monthly bill. Vivint did not accept our cancellation, offered to repair the problem at our cost, and continued billing us. We cancelled in writing when our contract expired (months later and dozens of calls and letters later) per their specific instructions. They continue to bill us and call incessantly. We have written their executive team and service dept. repeatedly with no reply. Only incessant harassing calls. Now they threaten to turn us over to creditors.
We have had to hire a lawyer to stop the harassing phone calls, which sometimes are 7 times a day, and to cancel our contract, which we have already demanded on 2 occasions to cancel - AND which has "officially" expired, anyway! This product did not work after the 1st few months. This is entirely unacceptable, disruptive to our lives, and stressful. STAY AWAY!!! This is our worst purchase ever. They owe us for life disruption, harassment and stress. I wish we could give negative stars.
When salesman called he made you believe you were getting the best system ever. We signed up. The installer came and made holes all over the place leaving holes in the walls. They came back to fix it but left it not painted. They made no mention that the motion detector was not set properly nor that we needed to replace switches on the window. Now I try to email the company over the last 6 months, no response. Finally I say to them in my last email I was going to stop payment. All of a sudden a response. Said they would pay for service to get it working correctly. Well installer shows and wants $60.00 to fix it. This system has been problems since day 1.
Not happy with this at all, we signed a 42 month contract in July 2010. The contract ended December 2013. I called in September 2013 to cancel to avoid being signed up for 12 more months so December was suppose to be the last payment. Now January 2013 they have taken another payment and I called them. They said it would take 10-14 business days to be refunded. Wtf it takes usually 2-5 business days to get a refund.
We were having problems with our door lock they installed.... The door would not open from the outside. A technician came out and replaced some parts. Within 2 hours my daughter came home from school and could not get into the house because the door knob was not working. I called & scheduled an appointment for the following day; they replaced the lock. Within 10 minutes of the technician leaving I pushed on the door while it was locked and it opened. The technician could not turn around because he had a new install...
After 20 minutes on the phone with a supervisor... Tyler I got nowhere. In addition Tyler refused to provide me with his supervisor's last name or phone number. They did not care that my home was not secure. The best they could do is have someone out within 24 hours. The fact that I have missed work the last 2 days was not a concern nor the fact that that my home is not secure & I may have to sleep in a house tonight with a door that can be easily pushed open. I would recommend their service to anyone. I am looking for a new company!
When a Vivint sales rep knocked on our door 18 months ago, we were housing a business in our home and doing heavy travel. The sales rep said we get a free system and just do a 24 month contract. When I called Vivint to cancel (since that time is almost up) I find out that was a lie.... we're locked into a 42 month contract with them. NO WAY we would have consented to a 42 month contract. Of course the salesman is long gone, can't be contacted and we're stuck holding the bag or be sent to collections. We were duped and I'm angry. After checking the BBB website, it looks like several states have taken action against Vivint for these tactics - so if that is occurring in SC I'm in. This is a very unfair business practice and they need to be stopped.
To start I have read most of the reviews on here regarding bad service from Vivint and I would like to explain why as a customer we are treated this way. I was an employee for Vivint for 6 years in the down state area of Illinois and I'm also a customer (oh and my alarm doesn't work either?!). First the people at corporate in Utah are paid to schedule customers and will over schedule and mislead customers into thinking they have appointments on days there at home but the Rep actually scheduled it at a different time so to get a bonus.
Most techs (the people that are called out to fix your stuff) do not get lunch or breaks. There is a current lawsuit in California and one to be filed in Illinois in regards to this. That said these techs love what they do and want to do their best when they come to your home. This includes working 12 to 15 hour days with no bathroom break or lunch. So when they show up, besides wanting to make you happy and safe, they are also fighting hunger and thirst and with well the uncomfortable pain that comes with a lack of a (break). They do their best. However most of the time a Rep from Vivint that you spoke with on the phone have very little knowledge of what is needed to perform the task at hand and remember they get paid to get people out there and Upgrade your equipment so they will tell you anything to get a tech out there. This will range from how long the tech will be at your home and to when they will arrive and to what they will be doing. So if a tech is late?? It's very rarely their fault. The person scheduling the jobs wanted to get paid more (remember).
Now for those of you that are union, here is a word of warning. Do not go with Vivint!!!! They hate you!!! This has been made very clear, they are Anti-Union. This is inside information and I was threatened by HR if I ever gave this information out. In June of 2012, the company held a meeting for all central region techs in Chicago. This included the states of Illinois, Indiana, Wisconsin and Michigan techs too. All of the corporate leaders were there including upper management and both HR directors. While at this meeting they discussed how unions were bad, one employee Carl ** of Indiana south made a bold statement there that he would "break his size 10 boot off in any union member." No one from management or HR stopped or corrected his statement but showed great support of his decision to commit violence to customers and other people of different belief! Even his manager, a Mr. ** that is praised by the company found his comment more than pleasing and smiled after hearing this. So in short please if you are Union, do not let a Vivint tech in your home. They may not like you.
Now to my problem. My front window has not worked for more than a month and cannot get service or a part.
I am very upset with Vivint alarm company. I had my account with them for three and half and I ask them my account. They want to keep my service. They said I will give you web camera and an installation over the two days to put them in. The installation was later almost an hour. When the installation got there, he ask me about internet. I explain I don't have internet. I call their office to cancel my account, they said I made a verbal agreement.
I called to inquire about a problem I was having with my FOB. They representative hung up on me in the middle of our conversation. Not sure if it was break time or end of shift issue. Never called back, just fixed it myself.
After our 5-yr contract, we notified Vivint we were discontinuing service. Vivint continued to bill our credit card and refuses to acknowledge our discontinuation of service. In March of 2008 we agreed to a 5-year security contract with Vivint (formerly APEX Security) which we paid monthly via our credit card. After 5 years, we notified the company both by phone and in writing that we would not continue the service past the contract date. The Vivint representative we spoke with in May directed us to fax our cancellation letter in to the company's fax number, 801-377-4116, which we did on May 23, 2013 at 2:48 pm per our fax confirmation.
Vivint continued to charge our credit card, however, on a monthly basis, so we contacted the company again to attempt to correct the billing, and again sent proof to a representative of our May 23rd notification that the service was discontinued. Vivint still continued to charge our credit card, so we contacted our credit card company to dispute the charges. We submitted the proof of cancellation and after reviewing our documentation, Chase Visa agreed to reverse the charges. We continue to receive letters and phone calls directing us to contact Vivint regarding payment on "our account".
On November 15 we received a collections letter which prompted us to call the company again. We spoke with a representative there, Trever **, who asked us to send all the documentation directly to him at the email address **, promising he would get this straightened out and we should receive no more collections notices or calls. We scanned and emailed him all the documentation on November 18. We requested several times that he confirm this was taken care of, but received no response. We have documentation of all of these multiple contacts with representatives to stop the billing.
On November 25th, we received another collection phone call and two additional letters demanding payment on this closed account. We also found that, while our credit card company had attempted to block further charges from Vivint, the company had found a way to submit more charges by changing the billing code. Chase Visa has reversed these charges as well after reviewing the proof of cancellation. We finally sent a letter on November 25, 2013 to the company via email, fax, and registered mail detailing these facts and demanding the company stop the harassing phone calls and letters for payment on the account we closed back in May, or we would begin to seek legal remedies.
Today, November 26 at 10:50 a.m., in spite of receiving this letter saying the collections phones must cease, we received another phone call from a collections representative from Vivint. She confirmed they had received the letter but insisted we still owe the company. It was at this point that finally decided to lodge formal complaints, as our more than reasonable attempts to resolve this with the company have failed. As of December 28, we continue to receive daily harassing phone calls and frequent collections letters as the company continues to acknowledge our discontinuation of service. What does it take to get this company to stop billing and calling?
I allowed a rep from Vivint into my home, December 20th, 2013. He sat at my kitchen table, showed me his product and then asked me if a burglar were to come in, where do I think he would. I said, "Well, I don't exactly think like a burglar but let's go with the window or the door!" He asked me if I had plans for the weekend. I said, "No, not really." And then my friend piped up and said, "Well, we might go to Vegas Sunday & Monday."
My Children's brand new XBox & a 55 in flat screen we're stolen December 22nd 2013. I was not in Vegas. But, thankfully... myself, nor my children were not at home. The burglary is under investigation.
I just got robbed and my alarm system didn't go off the whole time person was in house. Tech came in to check and motion sensor was mounted directly onto wall which is an error and should have an elbow that mount hangs off of. Also they set my unit where I click Away and think its on Away but auto switches to Stay. Anyways they have the worst customer service, promise me they would help me b/c they stole more than $2400 worth of items and now saying b/c Section 17.7 in contract states alarm isn't always guaranteed to work and no items are covered. WTF your unit was defective therefore burglar didn't freak out b/c it never worked since day one.
I removed my entire household alarm system and sent it back to Vivint after 2 years of lack luster service. Out of curiosity I logged into my account online and noticed that all my sensors were activated and working fine. I called the service help line and they informed me the system is up and running with no errors. Looking at my blank walls I was wondering how could that be, no panel control unit, no motion sensors or window sensors installed. Then I asked if my unit, which I am still paying on for the rest of my contract period could been installed on another house. They never answered that question.
Vivint has to be one of the worst companies to ever be in business. Should have researched before signing! Like most people I was promised, because I was a promotional site, that I would not be under contract and could cancel anytime without penalty. We moved out of state and decided to not bring the system with us. I called to cancel and was told I could cancel for a couple thousand dollars. Needless to say, we're not happy, at all! STAY AWAY FROM VIVINT!! Terrible customer service - if you can even call it that!
VIVINT Security system customer service is the worst in the world. When they want your business, they promised all things you asked for, but when you have to cancel the service then they change their face right away and they told you who installed your service didn't work for them anymore and charge you all money. I am really angry at them. They just want to get money from your pocket but NO care. Misleading you to sign contract to make money is their best job. No one deserves this! I wish everyone can see this.
Experienced same problems of salesman lying to trick wife into this contract as well as the other complaints in this site. I will be making good on my promise to Vivint concerning legal action. I will be contacting the attorney general as well as starting a class action suit. I have tried to resolve these issues with them, but I think it is obvious to all that Vivint has no intent of being honest and satisfying their customers. I am giving my permission for attorneys interested to contact me.
I have had an out-of-this-world experience with this company and I am currently trying to cancel my contract. I was, unfortunately, suckered into Apex/Vivint's snake-like contract when a representative showed up at my door with false promises of telling us that I had the option to discontinue services anytime I wanted and continue again whenever I pleased. Intrigued, I accepted the agreement and I completed the contract. One year later, I decided that we no longer needed Vivint's services after an incident where I lost my keys, which included the system key fob and Technical Support didn't discontinue the key fob when requested. Vivint informed me that even though their representative may have told me that, the contract states that I am bound to it for a total of 42 months.
I calculated the end of our contract to the date of 12/3/2013. As stated on our contract, I called Vivint over one month prior to the final date and sent a certified cancellation letter. The letter had been received exactly one month prior to my cancellation date according to the receipt that I received from a representative named Janet ** who signed it. I contacted Vivint to get verbal consent that they had received the letter and they confirmed that the letter is in their system. They told me I had to call back again on the day our contract expires to finalize the cancellation. I called back on 12/3/2013 and was told I had to call again 3 days later to make sure my account had been cancelled.
I called back 2 days later and they confirmed that it had been cancelled, although I still noticed a new balance on my account online which began on 12/1/2013. I contacted Vivint back, agitated and they promised me that the balance will be removed. The balance still shows up on my account and I am going to contact our state's Attorney General's office to report these crooks. Stay away from them! They are evil and they will take you for all you are worth. If someone with a blue or orange polo shows up on your doorstep, stick your dog on them and make sure he bites where it counts!
Ordered system - promised waive setup/installation. Equipment to be billed in three installments. Did not happen. Each call resulted in "Call back and talk to your sales rep." Said sales rep seems to have disappeared off the face of the earth and no one else in the entire company can assist. Requested explanation of charges: Do you know what V10000000** is for $155? Or V10000000** for $64.67? We have a page full of these charges coded like this and Vivint refuses to provide explanation in plain English. So now, they've canceled our account but interestingly, are still billing for monitoring. Time to step it up to the Attorney General's office.
Worst decision I made to let that sales rep in my house. Lied to me about the length of the contract. Poor installation on the system. System stopped working correctly and they can't seem to get someone out to fix it! How nice that the payment still comes out and has been for months on a system that doesn't work. Try to get out of it and all they say is pay the rest of the term or rope someone else into their nightmare! Don't waste your time or money if they show up at your door! Don't even answer it!
Rep used predatory tactics to dupe my wife into a 42 month extension on a 5 year system that was antiquated. Another rep called that same day. I explained we did not want an extension on a system that could be easily disabled by cutting the wire. They sent a letter saying they were extending it anyway. After many hours (a good portion of which was on hold) on the phone with over ten different people, and a number of emails over a week’s time, I finally had a 50 minute call with Amil who agreed to break the 42 month contract when I offered to have their tech show me an upgraded system. It was the most miserable week of my life. The smugness and lies that Vivint displayed during that week were beyond anything I've ever experienced. I cannot overemphasize the utter disgust I have for Vivint.
In 2008, was Employer downsized and decided to get an alarm system for the wife and kids as I was looking into contracting which would take me away from home. Settled with APX. Subsequently, lost house thru foreclosure. Was not allowed to cancel contract due to hardship. I was offered the option to buy my way out of the contract. With no house or income, opted not to buy my way out. I'm now chased by Vivint/Accounts Receivable Technologies for no services used after foreclosure. Extortion based on contract, I think so. If I could suggest, do not sign any service contract unless you can put into the contract your own clauses.
A little over a year ago, I moved from a house into an apartment. I called Vivint to ask about cancelling their service. I was told that in order to terminate my contract, I would have to pay the remaining balance of about $800.00. I asked about transferring services to my new address and was told it could be done but I would have to sign a new contract. Since I did not want another 42-month contract, I opted to pay off the balance. I sent a check for almost $800.00 and assumed that was the end of it.
Today, over 1 year later, I checked my bank statement and noticed a debit from Vivint for $51.99. I called the company and was put on hold a couple of times by Tom. He then came back to the phone and proceeded to inform me that I still owe over $200.00, another 4 payments. I told him that I was told that the balance to pay off the remaining contract was about $800.00 and that it had been paid in full by check over a year ago. He then told me that the service representative "unfortunately made a mistake and quoted me the wrong total". I told him that they have no right to debit my checking account without my permission whenever they feel like it. Sounds like shady business practice to me.
We lost our home and had to move in September. I have tried to cancel our Security service with Vivint twice now, each time being told we couldn't and would be taken to collection. When I called them to cancel a 3rd time, the lady was quite rude and short with me. Said we had approved a renewal were contract for 3 1/2 years. Who contracts for 1/2 a year and 3 1/2 is just an odd contract range. She wouldn't cancel us and told me they would take us to collections for the full contracted amount. I never approved to renew the contract and need to get them to cancel us. Anyone know what to do?
We are happy with Vivint. We have had our system with window sensors and smoke detector for 3 years now and no problems. My wife was cooking one night and caused some excess smoke and the smoke detector went off. Before she could even get to the keypad to silence the alarm, Vivint had already called me, while I was driving home, and asked me if everything was okay at my house and said they got the alarm. So I called my wife right away to make sure everything was okay, and she said, "Wow they called you fast!"
It's funny to read some of these complaints. Of course it is a contract agreement you get into and they tell you that. It's just like a cell phone agreement, you can't just cancel it whenever you want. The bottom line is some people just like to complain and no security company/business is perfect as I work for one.
I placed an order on Oct. 4 for a door sensor that never came. I called back and was told a technician would be out (who never came but reported he did). I and my family were looking out for this technician due to recent break-ins in the community as well as our home 2 days earlier. I called Oct 29, 2013 and was told a tech would be out the next day. Help that never happened either and I was told that my appointment was given to somebody else. How pathetic but money is taken out of my account faithfully each month on time with no hassles.
My window sensor has never worked and I was told to override this sensor. I did this up until someone tried to break into my house through the door the sensor is missing off of.... yes the same sensor I requested back on October 4. DO NOT GO WITH THIS COMPANY. They are a scam and cater only to new customers b/c they want new money and existing customers do not matter. Customer service is a joke. Speak to a manager they really lie. One manager approved me for 3 months free service behind this and the current manager said it was only one off but he made a mistake and read the 1 month wrong and it is 3. How convenient!!!!!! Supervisors lie the most.... DO NOT GO WITH THIS COMPANY IF YOU TRULY WANT YOUR FAMILY TO BE PROTECTED. THEY ONLY WANT YOUR MONEY AND BUSINESS.
I have never been more angry with anyone or anything in my entire life. The salesman who sold us this system was a complete scammer/liar! We got into this system because he told us how affordable it would be and how much money we would save. Complete lies. He told us we would save about $20.00 a month on our insurance bill. Lie! We only save $3.00 for a whole year! If we did have the fire part, we could have saved $25.00 per year! NOT PER MONTH. But did he mention that part- NO! Now if I want to get the smoke part, I have to pay $120.00 to get a smoke alarm only to save $25.00/year! He told us we would save on our energy bill - LIE! We haven't saved anything!
He told us that there were these amazing coupons of real life places like Pizza Hut that are really good and can help us save money there. LIE! There are discounts to only 5 restaurants and the discounts are ridiculous. He said - it's like buy one get one free on pizza. He told us we had to hurry and get it installed that day in order to get the discount because he was leaving the next day to go back to Salt Lake - LIE! We saw him in our neighborhood for the next 2 weeks! I feel like his sell tactics were shady and I am embarrassed I bought into such a dishonorable company. I am going to keep telling everyone I know what shady salesmen they have and the truth about your system so other people are not scammed the same way. I wish I would have never signed up and I wish I could get out of this service. I pay $68.00 to watch my cat on video and unlock my door for my neighbor. Absolutely ridiculous!
I opened my business in 2011 and unfortunately had to close my business within 18 months of service. Along with other contracts I was signing at the beginning of my business, I assumed that there would be some type of buyout to get out of contract like ALL the others but unfortunately with this company, you either pay off the balance in a lump sum or you continue payment even if YOU'RE NOT USING THE SERVICE! So basically, you're screwed and have to pay regardless if you're in business or not. Other companies have better terms so make sure you check out the competition first before signing with Vivint. Horrible customer service!
Was high pressured into purchasing due to lies about service contact and payment methods. When called, customer service was patronizing and my cancellation was denied based on my signing their bogus long term contract that they will not let you out of even if the earth explodes. Nobody returns calls.
Because we are moving houses, I called Vivint to terminate our alarm system. Was told by Vivint we had a binding contract until 2015. And it was our fault that we signed the contract although their sales rep specifically told us if we moved, the contract would be void. Very shady outfit! They send a fast talker. He says anything to get you to sign and then the company says..... sorry.... Pathetic.
I changed security system companies & called Vivint to let them know that their equipment was here & that I wanted to cancel their service. After giving all information to the male at the other end of the phone, I was told he couldn't go any further with the cancellation & hung up. I have been charged for two months of service since then & cannot get anywhere with the cancellation. I want this cancelled & my monies returned & their property picked up from my residence!
They sent sales reps door-to-door in our neighborhood that didn't even WORK for Vivint!! They were "authorized resellers" of Vivint from a company called ARM. I guess that is how Vivint gets by with screwing everyone over...... They can just disagree with what the "sales rep" tells you and tell you what you REALLY signed up for! They told both my wife and I that there was no obligation and that we had a 30 day trial to decide if we liked it or not.
Well after filling all the information it seemed that I had given more info than what a "30 day trial" would require. The sales rep replied that "95% of people go ahead and sign up anyways, so we already have the paperwork completed." It didn't dawn on me until after he had already left that the paperwork I had filled out was, in fact, signing up with them long term. I didn't worry about it too much because we still had the 30 day trial to try everything out. Well the installer showed up not even 2 hours after signing those papers and then the next day we were charged right at $170!!! That certainly doesn't constitute a 30 day FREE trial!! After we had this system for a couple of weeks, we made the decision to discontinue our service with Vivint so that our family could follow a more strict budget. Financially we wanted to do away with all unnecessary expenses so this was one of those decisions we felt was best for us.
Before the 30 days had expired, Vivint had received my "written notice of cancellation" and copies of our agreement/equipment list. I never heard anything from them so I thought that the account was cancelled (as it SHOULD have been). When we were charged ANOTHER monthly fee (higher than what we were told, by the way), I called to inquire about it. After I explained my side of the story about the "authorized reseller" sales rep from ARM telling us about the 30 day NO obligation FREE trial, the customer service rep from Vivint calmly told me "we don't offer a 30 day trial". HOW ABOUT THAT?!! Anyways after 45 minutes on the phone with this man it was apparent that I was lied to about 10 different times!!! Finally I was told that their "legal department" would be in contact with me soon...... Well that was over 2 weeks ago!!! I really don't know what I’m supposed to do now but there's NO WAY I’m going to continue to pay over $60 per month for the next FIVE YEARS!!
A salesman came into my home selling this home security system, went through so fast, we wanted time to think it over. 20 minutes later, I have an installer in my home taking my stuff off my wall and installing this equipment on count it was free. Everything that night came to $156.99 and on July 27th, they took $57.99 from my checking account. Total of $214.98. I called about it during that month and spoke to somebody there, told him my complaints about the thing being so loud turning it on and off. I did not like this system, I wanted it out.
Ken told me they would give me 2 months for free, all I wanted was for them to come and uninstall from my home. They told me they could not do this. Vivint expects us to go on to eBay or Craigslist and sell this equipment and contract. My husband and I are seniors. We do not go on either of them nor know how to do that. I have NEVER heard of such a thing or done business like this ever before in our lives. I called them two times and was told the same thing. Another thing they did not tell us to our faces was the length of time I would be paying for the system. It is 60 months or 5 years.
We are seniors, living on social security and cannot afford to pay for this system. I sent back the signed portion to cancel this contract, not my fault the mail got there oh so they say two days late. I told them what the installer (Tyler) had told my daughter and husband that we had 45 days on account we were seniors, and this Nathan is saying it is not true! My daughter to this day says she heard Tyler tell her and her father that we had 45 days to cancel! The whole feeling of being rushed through the entire process didn't set so well with me neither.
We don't like being taken advantage of simply because we are seniors who don't go on websites such as eBay or Craigslist and sell things. I am not a sales person and as far as we are concerned, we feel we've been swindled out of our money. They didn't say it was too late to take our money now did they?? No, they did not! We don't like the way this company does business, or if it is legitimate for them to do business like they do. They say they have plenty of people who sell their contracts on the website. That's wonderful. I guarantee if I knew what to do, I would probably not see any.
I contacted the BBB here where I reside in Delaware, but I was told I had to go through the BBB in Utah. It seems that I am not getting anywhere with them either. What because the company of this Vivint is in Utah? I just want this to be straightened out and for them to get their stuff out of my house. I am a heart transplant and take many medications and I do not need this added stress! Please, I hope you can help!
Never buy this Vivint Alarm. Salesman told you something and you get something, and worse customer service.
Vivint has been ok and I admit their alarm system has worked and we caught a burglar with the system. But after 6 years me being with the company, they locked me into a verbal (they say they have a recording of my voice) agreement for 40 more months and to cancel would be over 500.00. To save the long phone conversations of consultants not letting me hear my voice and insisting it was me, I will finish my agreement and will be done with them. (They have also said they will give me a new wireless system for my trouble. Go figure.)
I have tried so hard to cancel. THEY REFUSE to cancel me. I just got billed for the 4th month in a row since calling them. First off, you call and some lady gets on the phone and after about 5 minutes she transfers you. So you go through the process again only to be transferred AGAIN. Then their boss wants to talk to you! WHY??? I moved!!! It's not hard, cancel the damn service. I am NO LONGER THERE! As a matter of fact, I not only moved but I am on my way out the door for another deployment so...I cannot even transfer it! They WILL NOT stop charging me... they just won't. I cannot get them to just GO AWAY!
The crap never worked anyway... We changed the batteries once a week. We have never been able to control the temp and we still use a key for the doors because it just makes an annoying sound like it is trying to do something but doesn't! We of course called and got nowhere. I am disgusted in Vivint...disgusted! They will NEVER stop. Please do not waste your time with them. They just keep taking my money. They just simply will NOT stop billing me and they will never refund the money either. So I will be deployed, moved from the state that has the damn security system that does not work and I will still be paying... They will not stop charging me...They just won't go the hell away!
Only half my system has worked since I have gotten it. I want it cancelled. I didn't receive everything the first day. The camera hasn't worked since then and we still have not received or signed. These are all breach of contract on your half. Horrible customer service.
Here is a synopsis of what has happened so far with Vivint. If they come to your door, DON"T ANSWER IT!!!
1. Deceptive representation of monthly cost by sales representative - I was told repeatedly that their "upgraded" service would only cost me $10 per month more than the $39 a month I was already paying other than the initial upfront cost of the equipment. He suggested I switch my phone service to OOMA to make up the difference. I asked if I could discontinue the "upgraded" features if I was not happy with them and he said yes by calling customer service. It is apparent now that he was skillfully deceiving me by getting me to listen to what he was saying as opposed to what was in the contract. I was under the impression that I would be paying $49 per month and I am being billed $72. Based on the thousands of BBB complaints including the lawsuit in Ohio, I see I was not alone.
2. The equipment does not work correctly. The equipment is constantly giving us error messages about low battery warnings. Every time the power flashes the damn thing goes off and gives us error messages. I have called in numerous times about this. Usually have to wait 10 days to 3 weeks to get an appointment and it is still never fixed.
3. The thermostats were installed incorrectly and as a result, our system ran almost continually for the heat of the summer (in Houston) resulting in outrageous electricity bills (over $600!!). I also called about this and after several calls FINALLY got someone who knew what they were doing on the phone and corrected the problem.
4. When the first technician installed the system he screwed up the regular home phone lines which took us 2 months to figure out.
When trying to get out of the contract for the above mentioned reasons I am told it will cost me $2800!!! Are they nuts? I already paid for the crappy equipment up front to begin with.
I saw a Vivint ad on TV and after doing some research decided they offered me more for my money than any other company. I agreed to sign the 42 month contract with them even though I thought it was a bit long. After they installed everything I then understood the contract; for 99 dollars they put nearly 3000 dollars worth of equipment in my home. The tech that installed my system was amazing to say the least. He even went as far as to sweep my floors to make sure he did not leave a mess.
The alarm has worked flawlessly since the install and the camera system was what really sold me. I had been having packages from UPS and the mail go missing off my porch and within days of the cameras being installed had videos of the neighbor boy taking them off my porch. When I confronted him of course he had no idea what I was talking about and his mother call the police saying I was making false accusations about her teenage son. They came to my house and so I showed them my videos and they quickly made the neighbor the focus again and not myself. I since have not lost a single package and not to mention got several returned to me!!
I recommended a friend of mine get the Vivint system. At first he was unsure but his wife convinced him that it would be a good investment. Long story short they had a house fire while they were both at work. Vivint called the fire dept. and the firemen told them Vivint saved their house. Instead of just having a kitchen to replace they would have lost their whole house if it were not for their smoke alarm. This system is worth every penny plus.
Matt from Vivint shows up at my door, he knows my name, and begins asking me if I have an alarm system, talking as if he were my long lost pal. Throughout the first minute I repeatedly told him I don't want anything and that I wanted him to leave. I also told him I'm not about to tell some guy who walks up to my house if I have an alarm system, which I do. This only seemed to amuse him as he smirked and laughed at me, and not in a friendly way, but rather a condescending manner. He refused to leave my porch so I stepped outside to confront him. He stood his ground and refused to move. I loudly told him to leave my property again and this only created a bigger smirk on his face. Matt is a stout man in his 30's, both taller and outweighing me. I finally pushed him and he began berating me and looking around at my car and garage, as if he were "casing" the area. He finally, slowly, strutted off telling me not to touch him, as he walked through a flower garden.
Vivint is holding us hostage. I have never experience anything like this. We bought a new home and just like every poor soul they have bound and gagged us to a contract that they have in my opinion breached. The part that is really baffling is they act like this is absolutely ok. I will sending cancellation letter and whatever else before I take other actions on their breach on transfer of service. They left us hanging 2/3 times on transfer. Because service was not provided in new home we were @risk for almost a month.
Vivint knocked on our door and aggressively tried to sell me the system telling me I was selected as a special house etc. I told them I was getting a system already from another company that week. They told me the company I selected was going out of business and that they don't respond to alarms anyway. I asked them nicely to leave and they said I deserve to be broken into and then called me stupid. They were at the end of my driveway talking very loudly saying what a stupid ** I was and then they spit on my vehicle.
I was so shook up and after talking to neighbors I found out that a couple of them had the system installed with Vivint. A few weeks later one of them had a problem with it and called. They couldn't reach anyone for more than a week and then were told that it would be a 2 weeks before a technician can be sent and they would have to pay for that service. All this after they were told the system is under a warranty and that it would always be done the same day. The list goes on and on. This company is a joke. Do your research and DO NOT BELIEVE ANYTHING ANY SALES REP OR TECH OR SUPERVISOR TELLS YOU!!!!!
Wanted to extend my security to another building on my property. Called and there were no technicians in my area, tried this for three weeks, no help. Tried to cancel my account and was told I couldn't. They flat out refused to cancel my service, so I was forced to cancel their automatic payment. Looking forward to a long drawn out deal with these pushy employees. They will never get another dime from me.
I allowed Vivint to install the 2-camera alarm system. The install was totally unacceptable and I have disconnected it because I feel it is a fire hazard. The sales rep told me he would give me $100 upon installing the equipment and signing up. He gave me the $100 but another $100 was added on the account so I actually got nothing. I have also been lied to about the cameras as they do not work. When you call customer service good luck as they want you to spend long periods of time trying this and trying that. I WOULD NOT RECOMMEND THE SERVICE TO MY WORST ENEMY.
Contract expired 7/16/2013. Sent cancelation letter June 6. July 8, charged my card. I called Utah and complained. Was told they couldn't credit my Account but would send me a check. Confirmed they received the letter. August 2nd. Charged my account again. What you read in other sites about poor customer service is true. These are the crooks you need to keep out of your home.
Came to our cul-de-sac to try and sell our neighbors and myself on this Vivint system at no cost for installation. Telling me ADT does not respond to alarms, etc. and that anyone could cut my outside landline and break in as ADT would have no way to monitor this which is incorrect info. I called ADT who I have had for numerous years and in the meantime this supposed rep, John **, says he's calling ADT? Why? If you are a reputable company, you would already know what the competition's prices ranges are. But this Mr. ** called ADT and said he was my Husband, **, to try and cancel my service without my approval.
Of course ADT being ever vigilant against fraud would not give him any info as he had none of my husband's or our passcode. They hung up with him and IMMEDIATELY called me to report this. I called the supposed rep and informed him of this which he tried to lie his way out of. None of my neighbors took this service either. Thank God! ADT has already filed a complaint and they said they have had many problems with this Vivint for a while now. ADT also informed me to file a complaint which I am doing through several different sites. I hope someone stops these people before people's houses get broken into due to a fraudulent, unethical bunch of people.
I sign, a 5 year contract on July 8, 2008. I have sent 2 letters, telling the co. that I am canceling contract at end of term, June 30, 2013.
I am a 90 year old man, and felt that they use aggressive sale practices. I felt deceived, but obligated since I sign a 5 year contract, I don't even know if they provided service for those 5 years. I was called by a representative of this company, telling me that I better not cancel, and that I can't cancel. I had auto-payments, done by this company for 5 years. After I received this phone call, I went to the bank and had auto-payments stop for this company. They try to take money out of my account on July 3, 2013. After I told them, my contract is ended.
After that I got a threatening letter from them, saying they are going to charge me additional charges, because they couldn't get any money. I have tried to call them on numerous occasions, after receiving the letter, and they won't answer. I have no further solution but to contact my attorney, or file a small claim suit against them for deceptive business practices. Do they even have a license to practice in Pennsylvania? They have no license number on the contract I sign for PA. Run from this company.
Don't let them in. Don't let them on your property and for goodness sake don't agree to anything. Oh! And record your support calls (“they” ask permission so it is OK, do it, you will need it). I was excited about the equipment, especially the cellular call out in case the lines were out. I was looking forward to the internet based home automation stuff. Our home burned to the ground in less than 24 hours after the cellular wireless system was installed. Oddly the point of origin was where the install tech had cut the prior system's wires. We have been assured this was purely coincidence. The alarm did not go off until after my family had exited at 4AM. If we had still been in the house when the alarm did finally work we would have all died there.
We called, even with children in the hospital and burns on our bodies, within 24 hours of that to request cancellation of the service, at which time we were told by email@example.com that the tech would look into what we needed to do, and that we should wait for a return call and a tech would verify the total destruction of our home and everything in it. The tech couldn't believe he had been called to verify the hole in the ground. We waited and waited for a return call.
I called several days later, had an eerily similar conversation where I was asked for the same information, including the fire report which I sent. We were then informed that we had passed our window to cancel, but after pointing out that that is what I had tried to do I was “told” to wait... I was put on hold while the tech talked to a 'supervisor'. Upon their return I was instructed to email everything I had so far and that they would send it to the "special cancellations department”. They would then contact us within 48-72 hours to resolve the cancellation.
Fast forward through four repeats of exactly the same call: We can't help, too late - need to defer, sell to someone else or pay out in full... Then an explanation of the history, a chat with management, a request for the same info and a promise of a reply that will never come. Now, roughly three months post fire, I received a call from billing asking me if I had had a chance to drop my payment in the mail. After explaining the history I was transferred back to support where we repeated the very same script, right down to the long pauses for supervisor discussions and a promise of review by special cancellations... etc. I explained that we had done so, repeatedly. And since billing had found me there obviously was no issue with contact info. After a long pause to "walk over to 'special cancellations' personally" I was informed that they had reviewed our file and we could only defer, pay out or sell to another sucker, and that there would be no further follow up from special cancellations or anyone else.
Nothing against the install guy (unless he caused the fire). Nothing against the equipment (except when we really needed it, it failed). Support, in my opinion, isn't bad, it is criminal. I feel they intentionally attempt to string out and tack on and misdirect. I was told I could have "no more than' 3, 6, 9, and 12 months deferral (our home would take at least 12 mo. to rebuild). I was told explicitly not to pay my bill. I was told I would be contacted. I am especially uncomfortable with the extortion involved in forcing customers to push a service that they do not want or cannot use off on an unsuspecting friend to save themselves. My options are these: pay out the balance (2yrs, 364 days of a three year contract), trick a friend into installing a system (not mine... that is carbon atoms... a whole new one), or defer for however long the support crystal ball offers the next time “I call them”. I will also patiently watch for more Google hits on Vivint and Class Action.
I have had ongoing problems with low batteries on several of my door sensors. Every time I try to get a technician out they tell me it will be 3 weeks. UNACCEPTABLE! Every time I call to talk to a manager they tell me they aren't available. This last time I was turned down for a faster turnaround even though the customer service rep. just told me he could either disable the batteries so they didn't beep every two days so that I didn't have to call in or that the battery was running out anyway. Are you kidding me??? UNACCEPTABLE!
I'm supposed to live without a security system for two weeks? What is wrong with you people? If you would have told me that it takes you 3 weeks to come out to people’s houses to fix problems I would have never signed a contract. Customer service said this wasn't a normal problem...Well, I pay them every month like clockwork...It's your problem. I'm going out of town before your technician comes out, I was worried about my dog and the constant beeping...Now I'm worried about my home being secure. This is just beyond my comprehension.
If you can't do the job, let me out of my contract and let me hire someone who can. This last round, I have had to call in every 2 days. Once I was on the phone for over an hour trying to get things straightened out and they still aren't. How is constant beeping or your battery running down not a high priority? Three weeks to send someone out is ridiculous anyway and if you had told me that when you came out I would never had signed a contract with you. Would you if you were a single mother? No, I didn't think so.
I had a new Vivint system installed on 7/12/13, in Edison, New Jersey. In less than 24 hours, the system has malfunctioned. They will not send a service tech until Aug 1, 2013. I have only 7 days to evaluate the system to decide if I want to keep it or cancel the three-and-a-half-year contract, so I cannot evaluate the system if it is not working. The company is not responsive.
APX Alarm sales people arrived at our home, very aggressively getting into our home. My husband has a very serious type of cancer and is being treated at Hershey Medical Center, on Medication for cancer. These sales people exploited him for an APX alarm system. The sales people refused to leave, until after midnight, and they would not leave until my sick husband would sign their contract. He tried to work with them but they could not provide the system they exploited my sick husband into buying. We did not want this system and my husband was on medication that would make any choices like a security system void as he was forced into signing their contract so he could go to bed. They would not leave our home or allow my husband to go to bed until after midnight, when he signed their contract.
We are wiser now; we should have called the police, but we were only concerned with my husband's health. They are very high pressure sales with unethical business practices. He requested the system to be removed. They told us to sell it to someone else. We stopped paying them. Now after almost 4 years, they have turned us into a collection agency, to collect fees they are not entitled to. If you see APX, run the other way. They exploit sick people to make their sales, but do not provide the service.
The service contract was misleading. I asked if I wanted to cancel later if I could; they said, "Yes, for a small fee." Well, the "Small fee" was I had to pay off the whole time frame of 2 years. They misled me into thinking there was a 1-time fee. I wanted to cancel because the system they set up was not functioning properly. The motion detector was bad and I did not discover this until 5 months down the road. I asked about it and they said it happens. Well, that's not an excuse and I wanted to be reimbursed for the whole 5 months I was paying for a disabled security system and they were unwilling. I tried to cancel and they wanted the whole contract paid off. Now I am trying to cancel, my contract is up but I am getting a runaround and different numbers to call. You all have been warned.
This company has terrible customer service. Installed a system with two cameras that never functioned properly. Took four months to get a tech to relocate our new system when we moved. However, they continued to charge us for the four months we had no system. Tech stated our signal strength wasn't adequate to support cameras -- yet he didn't bother to tell us that upon installation. Company refuses to cancel the contract despite written and verbal requests. I am closing my bank account to stop their drafts.
A persistent rep came to my house on July 9, 2013. When asked to leave, he got nasty. When leaving out of my cove, he put his vehicle in reverse so I could not get the tag number instead of turning around in the cove. The next day, July 10, 2013, he returned and vandalized my car. He broke the windshield out, and when I called the headquarters, they would give any information on a local number or location of Vivint. I called the police and got a report number to give to the insurance company, and I will be seeking legal counsel in the morning.
My complaint is against the company, Vivint Security Systems. Jeff, the sales rep, approached me on the premise that my neighbors across the street just got his security system and he would like to give me a free install. I was approached on 5/13/13 in the evening with this proposition of a free installation and trial period of this system. Jeff ** said several times during his pitch that I could try out his system and if after a couple of months I did not want to keep it, I could cancel at any time. Jeff also said his system could be installed within a half hour... (It actually took them about 2 and 1/2 hours to install). When I asked Jeff about the 60 month (5 yrs) I wanted to know what it meant he said it was a guarantee that my price would never change for that period of time. I asked, "Can I still cancel if I don't want to keep this system," and he said yes.
On 7/6/2013, I found out that Jeff had lied to me and misrepresented the 60 months mentioned on this contract. Because I called to cancel because my financial situation will not allow continuation of this service, the head person in the Financial department told me that I was locked into this for 5 years and the only thing he would do for me is give me a one-time thing of one free month and half of the next month off. So I asked for that but it is as good as nothing! It did not seem to faze him that his salespeople are liars and misrepresent terms of the contract.
I have been Lied to and Tricked. I am a senior citizen and I cannot afford to keep this system! The company name and address on the contract is 4931 North 300 West Provo, UT 84604 Phone 800-215-5232, Fax 801-377-4116 and email: firstname.lastname@example.org. To be fair, the system works but after a couple of days, I had low batteries problem; they came out and fixed it... But this is a company you don't want to do business with. They are an overall scam!
A Vivint sales person approached me in my garage on July 4th. This is common business practice for them to attack on holidays to catch people in a good agreeable mood or maybe they are hoping to prey on those who have had a little too much to drink. Whatever the case maybe, the sales consultant sold me on all the technology and immediately went to work charging my account for the activation fee and first month’s service. He also set up installation for that day!!! Don't know of many companies who can do that considering we all wait all day for the cable company to hook up our houses.
The service tech arrived within 30 minutes to set up my new system. Luckily for me, I had a really bad feeling when the service tech showed up in a personal vehicle (barely running) and started taking "HIGH TECH" components out of his trunk. I started researching the company and all the reviews are negative… and they are correct. I stop installation before he got in the door. I called back the sales associate to come to the house, to back my signed contract and called the company. I spoke to their ROR department and told them nothing was installed; I had the contract in my hand and wanted it cancelled. He also told me not to worry about sending in the cancellation paperwork and he would make notes and not charge us the $292... at chance.
I sent the paperwork FedEx with signature required. They charged our bank account anyway and I just spent 1 hour on the phone with them to get my money back which will take 5 business days and snail mail. STAY AWAY FROM THIS COMPANY. And if you just signed up, cancel installation and send in the cancellation agreement because they will not cancel the contracts verbally.
My son had a contract with Vivint and had them on automatic payments. In November 2010, he had a stroke and was hospitalized for months. He then moved in with my husband and me. He ended up selling the home where Vivint was installed. When my son regained his health enough, he took over management of his bills, but didn't realize Vivint was still in play. He's nearly the same but not quite as alert as he once was. It never occurred to any of us that Vivint was not automatically cancelled when he shut off his phone and definitely when the house changed hands.
As it turned out, they charged him for two full years after he moved from his home. When he finally realized this, he contacted them and they requested full proof of his hospitalization and change of residence. He submitted all and they still say that per the contract, they do not owe him a refund, oh except for one month. They are not a company to be trusted. We're looking into calling a Consumer Affairs group and possibly a lawyer.
A Vivint salesman made a cold call to my home in early April of 2012. At the time, I was looking into a home security system and specifically wanted outdoor cameras due to some recent activity in the neighborhood. I explained all of this to the salesman, who told me that their package included cameras at a fraction of the cost of their competitor. He reviewed all the bells and whistles of their system, and we accepted. It was only after signing the 36-month agreement and handing over my bank information that I was told that the cameras were for indoors only and Vivint did not currently have an outdoor camera system. The rep told me how I could point the camera out of a window. That was the first lie.
The very first week of having the system installed, we had several false alarms. One of the smoke alarms had been installed right outside of the bathroom door, so every time you took a hot shower, the steam would set the alarm off. Seven months after having the system installed, my company was going through some downsizing. I found another job, but it was over two hours away in another county, so I had to sell my home and move. I called Vivint two weeks before the move and informed them that I would have to cancel the service. They said they could not accept this because it was a 'binding' contract, and my only options were to pay for the rest of the contract, have the system installed in the new home, or ask the new owner to accept responsibility for the remainder of the contract agreement.
Since I was moving into a rental, my only option was to have the new owner accept the system and the remaining contract. The new owner did agree to do this, but when she called Vivint to transfer the system responsibility, they told her that she would have to sign a new 36-month contract. She refused, as this was not what we were originally told by a Vivint customer service rep. This was the second lie. So Vivint came out and uninstalled the equipment and left it in a box for us to collect. I called customer service and offered to pay a portion of the contract in order to close it out, but not the whole three years, as I had only had it for seven months. They said no. I asked if they would defer the service until I could get out of rental home and purchase another house. They said no. They told me my other option was to sell my contract to someone else. No one wants it because they have never heard of Vivint.
I filed a complaint with the BBB. In the meantime, I was getting calls from Vivint wanting to come out and upgrade my equipment. I explained that the current equipment is sitting in a box in another county and I haven't used it or had any service in months. They had no idea. A couple of months later, I got a call from another Vivint rep asking me if I would recommend them to a friend so that I could save $30 on my next bill. I gave her the rundown of the situation...she had no idea. I have made several calls to customer service asking to speak to a manager, but I got the same story from every 20-year-old that picks up the phone. I'm told they are the account managers and can't do anything because of the 'binding' contract, and they refuse to let me speak to anyone else.
With the last call, I explained to my young account manager that for a contract to be 'binding', they would have to be providing the service for which they wanted me to pay. They also could not misrepresent their equipment or services, or lie about contract cancellations. He admitted that NO, they were not providing a service to me. He asked me to hold. About 30 seconds later, he gets back on the line and offers a deferment until I was out of my lease in November and able to purchase my own home. HOWEVER, I would have to add an additional 48 months to the contract. This tells me that yes, they can make adjustments to these so-called contracts. It also tells me that none of the information I've given has been put in any file or shared with another department, as I have different reps calling me all the time who have no idea what was going on.
I have tried to work with these guys in every way possible, but it's like talking to a brick wall. I paid for the months in which the system was installed in the home. I also paid for two months in which no one was living at that house or using the service. That system would still be installed at the home today if Vivint had not misrepresented their terms and equipment capability, and simply lied to me and the new buyer of the home.
I submitted a written notice of cancellation within the required three days. I sent the written notice via USPS Express mail so that I would have a record of time and date received and have a representative of Vivint sign for the notice. The notice was signed by me on 5/12/2013 and received by Vivint on 5/14/2013. Per the agreement, they had 10 business days within which to provide a full refund. I made their equipment available for the requisite 20 days from the date of the notice of cancellation. The 10th business day was 5/29/2013. I waited for a few days before calling to allow for mail delivery.
I contacted Vivint by phone on 6/4/2013. They tried to tell me that I had to call to verbally confirm my cancellation. I advised them that I had not been informed of any such terms and it was not a part of the written agreement they provided. Then they tried to state that I had to allow them to get the limited equipment they installed in my house before they could process the refund. I pointed out that the 20 days had elapsed and that per their own agreement, I had the option of retaining or disposing of the goods as I saw fit. They kept repeating that they had 20 days to make arrangements to pick up the equipment. I stated that even if that were true, which it was not by the terms of the agreement, we were speaking on the 21st day. They have failed to provide my refund to this date.
My contract was up so I would like to cancel it. I called over a week to have a cancellation. They told me to fax a notice letter to request a cancellation, which I did that day. They told me to call and check 3 days later, so I did. They say they didn't receive it, so I faxed another one and told me to call 3 days later. I even called to make sure it's the right number that day, and it is. Now they told me that day the fax machine wasn't working. What a **! Now they told me to email to them. I did and they say they didn't receive. I have proof of my confirmation number of the fax and my email twice. They withdraw my money in my bank, which I've filed my request for cancellation before my contract was over. They've been playing games with me. I've been calling them many times. They've been ** with me and not letting me cancel my services. It's been over a week. The worst company ever. I need my money back. I have to file a complaint to the BBB if they'll not let me cancel it again.
A tech came to transfer my system from one home to another. The tech put two big holes on my wall, which I have pictures of. I schedule 5 different appointments with home goods and they never came to my address. One panel does not work, so I stopped paying. They took me to collections and creditors are sending my information 10 houses from me. I don't want the system. Also, the tech did not bring a new contract for me to sign. I paid a separate contractor to fix my wall. They don't want to reimburse me and want to remove my panel, so there won't be any evidence they messed up. However, they want me to reinstate my account and pay them their money.
I am so eternally thankful I did not fall for the Vivint salesman's tactics when he came knocking on my door. First, he sort of misrepresented himself as a "contractor" for ADT that also worked for Vivint and could offer me a better deal (he saw my ADT sign on the lawn). Then he went on a strong sales pitch about all the wonderful products and services of Vivint. Since I'm a cautious customer, I bombarded him with all sorts of questions. It was only then that I realized he had no association with ADT and was only trying to steal their business. All he could answer my questions with was nothing but promises and constantly flashing his company's sales booklet and showing all the "prestigious" awards they have won. He pressed me hard to immediately sign a 4-year contract in exchange for him giving me $100 cash. I almost swallowed the bait!
When I refused, he raised the offer to $150. I hesitated but then came back to my senses and decided to research the company. When I told him so, he was not happy and persisted. He even asked me what it would take for me to sign the contract. At that point, a big Red Flag was raised and I expeditiously sent him away. AM I GLAD I GOT RID OF HIM! I did ample research only to read the same story above over, and over, and over again. The salesman conveniently never mentioned the small print on the contract and my main fear of bad customer service (actually for what I have read they are totally deceiving and unethical bordering on illegal) was a reality. These people will show up at your door fully knowing they are going to rip your guts out and they will not hesitate to do it to make a few bucks. Their salesmen are highly trained con-men. The company totally operates on the gray area of the law. Stay away!
Do not sign up with Vivint especially if you are an Armed Forces Member!
We have been with Vivint for about a year, we got orders to another state, and needed to cancel our contract as we do not need the service in the new area we are moving to because of our Military PCS orders. We have spent the last 4 weeks dealing with them and their customer cancellations department. First they asked us to send in a cancellations letter with a copy of our orders. We did that 3 weeks ago when we had the hard copy in hand. We called a week later, they said they were really busy and had not received them yet. We called a few days later and they had not received them and/or lost them and asked that we fax them in again.
I did not feel like going through the hassle again so I called back until finally getting someone who went above and beyond (ex-military I assume). She gave me her personal Vivint email and asked that we scan it and send it to her. We did that and our orders/cancellation letter finally made it to the special cancellations department after dealing with it for 17 days.
After getting the runaround for another week with various hold times, we got our answer and they said no; they would not allow us out of our contract unless we were moving on base, or in an apartment where the landlord wouldn't allow the installation of a new system. Because we are buying our own home, they would have to transfer it into the new home. I let them know after all the hassles of even trying to cancel that I wouldn't want to do business with a company that doesn't support Military members and their PCS Orders. We haven't had any problems cancelling anything else like our Verizon Wireless contract, and being a previous service member cancelling Sprint contract when I moved.
On top of all the runaround and multiple phone calls, and unneeded stress, they have added to our PCS when my husband signed the contract. The guy who came into our home said it was only a 2-yr contract and it's actually a 4-year contract. It's my husband's fault for not reading what he signed, but nonetheless it's very shady!
Save yourself the hassle and the money especially if you are a Military member and could be PCSing/Deploying or separating not by choice. They do not care that you are military with the possibility of leaving your residence because the Military tells you to move. I am not sure if they will have to cancel the contract because of the "Service Members Civil Rights Act" which most companies abide by, but we are meeting with JAG next week to find out.
I had a Vivint salesperson come to my home, showed me the great features of the system and promised me many things, showed me that my neighbors had signed up for it which they did and then made me "an offer I couldn't refuse". The salesperson gave me a $99 check from his own personal business that he was going to use as a tax write-off, and that receiving some of his commission from me doing it was better than nothing at all. This should have been writing on the wall that it was a scam.
They gave me a cancellation paper to send in 3 business days. I am going to get it stamped and registered through the post office but hear that this company is terrible to try and cancel with. Hopefully, there are no issues. After installation, you realize that the system is terrible and that they drilled huge holes in your walls and doors and gave you a very bad security system. I am very displeased and hoping that if I send the cancellation paperwork in 3 days stamped and registered, that everything goes smoothly.
You call in to cancel. Your contact is for 3 years and I am in year 5. I called to ask to cancel. She says I am paid in full till end of the month. I won't owe if they get before the end of month a fax from me with info. I faxed it in before the end of the month. I called a new company and have them start service. I get an email (no call) that I must call the customer loyalty department to get the fax approved. Mind you, I got my new alarm company based on what the rep said.
I keep on getting bills. I refused to call them because I was told I would be canceled if I faxed it in. My recommendation to all: 1) file a complaint to the Better Business Bureau... I have; 2) file a complaint with the State Attorney Office; 3) Take your Vivint sign and take a marker and write in big letters... “dishonest company” and put in your flower beds where people walk by so they can see it; 4) Never ever let Vivint come into your checking account for their monthly bill because you will not get them to quit billing you; 5) Posting complaints on their Facebook page, it will only last like a week or two because they delete complaints; 6) Take pictures of your Vivint yard sign and put it to good use. Write CSS company on it and post it on your Facebook page for all your friends to see. I posted it on mine for all to see; 7) Use social media to get the word out… Twitter, Facebook, and your email. I forwarded my complaint to BBB to all my friends.
Okay, so I didn't read the contract very well. I should have known. Once I signed, I was locked into years of payments without the ability to cancel. Furthermore, if I didn't contact them in a timely manner to cancel, they can renew my contract without asking and continue to charge me. I get that. I was suckered. But upon attempting to cancel in writing, they choose to ignore my letter and continue to charge me. Only when called would they agree to cancel the contract. They promised to send me a bill. What I got was a tersely written letter informing me of how much I owe and how long I had to pay it. No bill and no address as to where to send the money. I'll not do business with them again. I'll encourage all that I know to avoid them at any costs.
I tried to cancel service after being locked into thousands of dollars in payments on a worthless 3-year contract. They are now claiming that because my required written cancellation arrived a few days after the date it was required to cancel service, that they will never (actual words used by the customer loyalty representative) close my account and continue to bill me until I send them a check for 37th month's service. Avoid Vivint!
I had Vivint install a security system which failed almost immediately. They honored the 30-day refund promised by the salesman instead of the regular 3-day. I called to cancel and they said a tech had to inspect the equipment before a refund could be initiated. Two weeks later, the tech checked the system, found no problems. I called Vivint again and was told I had to cancel in writing. I did, and then requested the charges be reversed on my credit card. Weeks have gone by and still no refund. Every time I call, I am promised that the money will go back on my card, but it does not. I have now filled out the paperwork to sue them in small claims court. Not only am I asking for the charges to my credit card but also for compensation for the stress I have been put under just to get them to fulfill their legal contract.
I signed up for our alarm in 2010. And it’s been a nightmare ever since with faulty equipment and repeated false alarms that have resulted in the police and fire department being dispatched multiple times. Vivint has been at my house more than 10 times during my contract to repair the system. I have asked to cancel my service as I no longer use the alarm due to the false alarms. But they want me to pay out the remainder of my contract, although they have offered me $200 off the cancellation fee. I am not willing to pay to get out of my contract. I feel they have not lived up to their end of the contract, but they don't care.
I have requested to be able to change the passcode as I am living in the residence where the alarm is located. This has been an ongoing problem with your company. Lip service is all we get. Now this evening at approx. 6:00, Michael told me that he is sending me two forms to complete and return, and then they will change me to number 1 on the list instead of David. I requested several times for Michael to transfer me to someone else such as a supervisor or manager and he told me there wasn't anyone there who could help me. When questioned further, he said, "Well, there was someone else but they were busy." He never did put me in touch with them, just delivered messages that made no sense.
My very soon to be ex-husband has moved again and his address on James Court is not correct. I wanted the envelope addressed to me at my home so that I can sign the forms and return them to you. If they have David's name on the form, which Michael said they will have, then I will never get the forms. Can anyone there send me the forms? This is so ridiculous. If you needed something from my attorney or David's, I told Michael to let me know. Of course, he didn't. If David enters into the house because of your not mailing the form to me, then I will hold Vivint responsible as this request has been made before to no avail.
VIVINT Bad drivers - On 5/7/2013, there was a Vivint car driving around a neighborhood. Its license plate was **. It did not stop for 2 stop signs but drove right through them.
I had an installation yesterday. I was surprised about the costs of all the extras needed to complete the job. The prices were never mentioned and were four times retail. After spending almost four hours and charging an extra $2,700, the tech left. An hour later, when I showed husband the system, we saw the installer had failed to complete the job leaving many rooms unprotected completely. We had done a thorough install walk-through first and he simply neglected to do all the work though charged us for the items missing! Knowing I was going to China within a day, I immediately called that evening and was assured a tech would be sent the next day. Expect a call in the morning - nothing. Two more calls and I got two more stories, all different.
I never received a service call. They claim (though it is not on the contract!) every call is processed with a response within 24 hours - a lie. They felt no obligation to complete the work I paid for and no obligation to secure our home. Their main focus is on getting new business. They are obviously short on techs. I am sure they drag a correction out past the 72-hour cancellation deadline. I decided at 24 hours to send their cancellation notice back - signature required, overnight. I also called the credit card to report fraud. I told them to Google how many times the US Attorney General has charged (and won) them with Bait and Switch, they and the prior company. They changed the name for obvious reasons.
Never buy from them. This is the most openly/brazenly dishonest and expensive service company I have ever encountered. They are also behind the times offering no exterior cameras. Others do not drill everything into your wood and walls. Archaic! I am left with tons of damage.
I’ve had this company for three months and it’s been a nightmare. I would not recommend them to anyone. Their cameras never work and their smoke detector didn’t go off when needed, which was the last straw for me. They replaced cameras once for being faulty. Their supervisor had the nerve to call me a liar when I complained about the smoke detector. I’ve called numerous times about their products but get nowhere. I tried to cancel, and they said no. I had to pay off the contract or pass it on to a family member or friends. I refused because I'm not going to put another family at risk like they did mine. I filed a complaint with BBB; I'm waiting for a response. Something must be done with this company. Why should I be penalized for ending the contact early because of their poor service and faulty products? This just doesn't make sense. I’ve called at least ten times about my concerns, but they don't care. All they want is the money.
I would never use Vivint despite how big and great the alarm system is. In the last week, my neighborhood has been harassed by the two reps knocking on doors that happen to be liars. I was approached on the weekend as I was leaving my home. They wanted to know when I was going to return so they could discuss the alarm system and mentioned they knew I did not have one. Scary. After asking to come on Sunday (which I told them was a family day), they asked to come on Monday. I told them if I was home in the afternoon they could stop by, but evenings were not good.
They stopped by at 7PM saying they "saw your husband was home too" and wanted to come in for a few minutes. I again told them that was a bad time of day. They pushed for an appointment yesterday afternoon. Between Monday evening and yesterday afternoon, I had numerous calls from neighbors about the crazy alarm people name dropping me and several others as having bought the system. They were bold face lying to people using names of families (multiple) that had indeed not bought the system.
As he approached my house yesterday, I explained sternly that I would not be interested in his system. He threw his hands up in the air and said, "We haven't even talked!" I explained that he had lied to my neighbors and friends, and a talk was unnecessary. He did not know me at all and I would not buy from anyone that lied about me. I also added that we had local companies in town with great reputations that could offer the exact same perks. After talking and emailing with several neighbors and finding out they lied and continued to circulate the same false stories, we called the police. I have researched reviews and watched undercover videos on them and it's all negative. Beware.
In May of 2008, a sales rep named Jeff came knocking on our door. After swindling us into getting the alarm system (it took close to six hours for everything to be done), the next day we decided we did not want it anymore. Jeff told us to try it out for a week and see how it goes, so we did. When I called to cancel a week later, I was told that I had 3 days to cancel from installation date. Outraged, I explained the circumstances of their lying sales rep and nothing could be done. So, after calling at least once a year over the past 5 years, I have explained the situation over and over and over again to still have them say I could not get out of the contract and they could not give me my money back. I called today, April 27, 2013, to see what I needed to do to cancel now that the horrific 5-year contract was almost up. The rep (Jake) today asked why I hadn't tried to cancel earlier, which makes me wonder what happened to my previous complaints. What a horrible experience. Definitely not a recommended service for an alarm system!
I was transferred to Collections for this alarm service and didn't even sign a contract. Beware of the representatives when they come into your area going door to door!
I contacted Vivint today, as I am moving out of my own home and into a rental. The rental will not allow me to have an alarm system. When I placed my home for sale, I intended to purchase another home. Due to circumstances beyond my control, I am going into a rental. When I called today, I explained my situation, along with the fact that I am being forced into bankruptcy. The CSR repeated the same information over and again as though I were of lesser intelligence or deaf. I do not want to hear about the moving service (with a $99 fee!), as I cannot move the system.
I asked multiple times to be connected to a supervisor, only to be given excuse after excuse that the supervisors were all tied up on phone calls (really? yeah, right), and was again offered mover's services. The most this crappy outfit is willing to offer is a one month defer of payment (tacked on at the end of this 42-month contract). They also stated I could buy out my contract for $1,800. If I'm beginning bankruptcy, do I really have an extra $1,800 laying around? Lousy, lousy, lousy. Poor customer service.
I took some time and read the reviews! They do not reflect the Vivint that I know. We have had the system for more than two years, and it totally reduced our expenses. We have had a medical emergency twice, and both times Vivint had performed just as expected. The two way system allows us to speak and allows them to hear us! Sure we had a CO2 detector go bad, but Vivint came out and replaced it, no questions asked! Yeah, we even had an installer say that he could not install a door sensor in a new door that we put in. After calling customer care, we had a service rep out the next day and performed the installation. Vivint is here in our own for life.
On April 9th, I called to get pricing about Vivint home security. I was swindled into signing up (my fault). They wanted me to have it installed asap and scheduled to come April 10th at 430pm. Two techs showed up, Nick and another boy that he called his brother. Nick told me that he did not want to work late because he has a child and was surprised the company made me get the product installed so soon. Nick reviewed everything with me and said because of my credit score, I would get $420 of free equipment. He said everything I wanted was covered and no extra charges.
After they drilled holes in my walls and installed everything, he put me on a phone with a customer service rep to have me agree to pay $600. I said I was told I was getting $420 of free equipment. Nick said, "Oh my bad, I did a walk through and it came to $480 so now you owe us $600". I was confused so I allowed the company to take it from my checking account so I could re-review the paperwork myself.
I called Vivint customer service within an hour after they left and spoke to Jillian **. After talking with her manager, she said that I would be reimbursed the money because there was no way it would cost that much. She told me to look at my account for the next two days and I would see it. 2 days went by (April 12th) and I called back and spoke to a Jordan. He said a "Whitney **" was taking care of everything and I would have my money by the week of April 15th. Still there is no money.
I called on April 17th and the guy I spoke to told me that there were not any errors, that I was in the wrong, and I will not be getting reimbursed. He told me that I was made aware of the charges. I informed him that, after I consented to the installation under the knowledge that everything was free to me, I was then informed of the $600 charge. I told him that I spoke to other reps about being reimbursed and he said that they were wrong too and there was no reason to reimburse me. I signed paperwork before I was told about the $600 charge. The guy told me I needed to tell the service rep at the time that I had a problem; otherwise, nothing could be done now. I was also told that if I wanted to get out of the contract, I needed to pay them about $2500.
I contacted the BBB so I'm hoping someone can help me.