Vivint Reviews

I never had home security before but now I can see why it’s so important to have it. The installation and the whole explanation about the system was great, nothing complicated that might make me scratch my head. Very proud to say that I have a smart and secure home now! :)

The technician Adolfo was amazing. He was quick and very knowledgeable of what he was doing. He was very clear on explaining how the product work. The installation process was pretty quick. I was amazed when he told me he was done. I’m super excited to try this product out.

The customer service was amazing. Our girl stayed on the phone with us for over an hour just as patient and kind as can be. She and the tech really made it so much easier for us and explained everything. Ty.

Installation of security equipment by Dan ** was first class. We are very happy with the product, ease of use and explanation of everything. Thanks to all the Vivint contacts along the way from introduction through installation! Thanks to Dan ** especially for your professional and friendly staff.

This company was referred to me by numerous nurses I work with so I figured let’s give it a shot. For a first time homeowner it seemed too good to be true. It was. Poor service and even worse equipment, I had it installed on a Sunday, by Tuesday I was already having issues with the video camera and ring not working. Three different techs came out to troubleshoot all of which said the equipment was fine yet as soon as they would leave it still did not detect motion nor did it record activity. I placed numerous calls all of which did not solve my issue.

Everyone worked very hard to make new technology work in a 100-year-old, 3 story home. It works great! We are very happy with our system. The camera on the front door gives us a greater feeling of security and the new panel is easy to use. Being able to control from off-site is an additional plus.

The whole thing was very time saving, the installation ran a little late though, but all and everything went smoothly. Chris was very helpful and knowledgeable, helped with a lot of information. He was also very helpful, had to take a break since I had to pick up my grandkids from school. And he came back to finish up.

Two of Vivint's people came door-to-door and made a presentation. They showed us their equipment and then we signed on the dotted line. A few hours later, they came in, installed the system and showed us how to use it. They were very professional and the experience was effortless. The system works perfectly and we're very satisfied with the features that we got with it. I have cameras and sensors, and I have everything secured. Whenever I forget to disarm it and I open the door, the alarm goes off and Vivint responds really fast.

Per our agreement with Vivint we were told that we would get 2 free google home in which we’ve not received NOTHING. Is this a con to get your alarm service? Please advise me and or my wife on when we should expect this product.

Hello. I am living in a rental that had your system installed but the owner was not paying monthly. I called to order a new package and explained the situation instead of making me a new owner for subscription. I did not get new equipment. I asked for the doorbell camera and got nothing. I even called to complain and they never called me back. My husband even ordered a new camera because the camera here does not work and I am still waiting for it when I have paid the monthly fee already. I am not pleased how they all this situation and not happy at all. Can you please figure out why I was not treated like a new owner? Thank you.

I purchased the home security service in April of 2017. By July 2017, there were pieces of the door and window sensors that would fall off and cause an alert. We called Vivint and there was not much that they did for us. By August we were fed up with the system and turned it off. I tried to cancel the service after a year of non-use and Vivint is requiring us to pay off the faulty equipment before they would discuss cancellation fees. They would not accept the equipment back, so now we are stuck with expensive garbage sticking to our doors, windows and wall. Buyer beware of this company.

Great salesman and installer! This is our second Vivint system. Everything went smoothly with this install. We have and will continue to recommend Vivint to our friends and family. Only disappointment is that Vivint has moved to Google home instead of Amazon Alexa. Bring back, Alexa!

We ended up buying a Vivint security system after Daniel showed up at our door. My wife and I had talked about purchasing a security system off and on since we had our little one. We weren't really in a position to add another monthly payment, but the deal was once we couldn't refuse. The payment was comparable to competitors, but the product is soo much better. With the use is the z-wave technology, the speedy automated response system (similar to OnStar), and the emergency response function makes us feel safe in our house. Not to mention the extras you can get to make your house that much smarter. We have got a lot of utilization out of our NEST thermostat. All in all, our whole experience was quite pleasant and we would definitely recommend Vivint for anyone looking to make their home a safe place.

The install guy did a great job and was very helpful. The sales guy told me that I would not have to pay to get the equipment running properly but they told my installer I had to pay and he called and tried to get them to honor what they said and they told him no. He was very helpful but your sales guys suck.

It took them a long time to convince me, only because I am a law enforcement officer and I see it all, heard of it all. I was skeptical at first. But with 4 school age boys and a wife at home, I needed something at my home that would make me secure while I was securing the lives of others. It was extremely fast and simple set up, the controls are easy to use and I am digging the doorbell camera, I can see who comes to my front door at all times, which is a peace of mind for me. In other words, I WOULD RECOMMEND THIS SYSTEM TO ANYONE WHO ASKS.

Several calls made since installation with issues of Application not working, cameras not connecting, panels being offline and unsightly installation. We now have a new beautiful house in a highly desired location, with large chunks of caulking and wires running down the middle of our walls, monthly bills for equipment and monitoring of a security system we cannot count on. All of which was intended to provide a bit of comfort for a family and Retired Veteran that suffers with PTSD. Not only and In addition to the struggle of dealing with the residual effects of a spouse with PTSD and an unreliable security system (that we pay for), for the last 22 days, my breaks during my work day are spent holding on the phone to reach one of the 3 separate representatives I have been "working with", responding to or reaching out via email for some sort of resolution. If anything to assist Husband with a comfort level of reliable monitoring.

A friend of mine worked for ACN and she offered Vivint through them. It was a good onboarding deal and she had experience with them so I decided to go with them as well. Whoever came and helped us install the system, especially this last time when we moved was phenomenal. They had a previous security system in our house and all the old sensors were still on. He literally went through and hand wired everything to work. It was awesome how he went above and beyond. We used to set the system off all the time at our old house and their team was getting used to it. They would call, we would do our password and they would check on us if everything was okay. Cost-wise, it’s good and accurate. The package that I have is great and it's super easy to figure out. I love that I can access it from my phone and my kids are able to use them too.

Technicians were very nice. They tried to help resolve any issues I had with the cost of the system. Both technicians seemed like honest people. I hope my experience with the company goes as well. However, Vivint should offer new customers the option to be billed by paper versus just assuming all customers prefer online, paperless billing.

Vivint has provided peace of mind and the process was a breeze. Every piece of equipment works wonderfully and is easy to use. Overall a great experience. Our initial contact with Nick was very pleasant and our install was scheduled right away. The installation process was professionally performed and done quickly. We were instructed on using the system and everything worked perfectly.

From the salesman to the technician that installed our system, everyone was great to deal with. Would highly recommend to anyone! One of the better experiences I’ve had. Not to mention all of the equipment and services are great too!

The technician did a great job beside all the difficulties and the long installation process. But your prices are sooo high. I thought the lock door was included and was not. You should have several packages with different prices for each budget.

The initial install was a bad thermostat. The online help desk had me check the wrong wires I had to call an HVAC tech in to verify. Then they were going to leave me without AC for 4 days until they could get a tech out. If it was not for the original tech calling as a follow up, I think it was Lance **, I would have had the system removed.

I like that the agent showed up on time ready to work. The agent took his time explaining everything to me, very patient. He was professional and very efficient. I would recommend the service to other homeowners and renters. I will most likely schedule an appointment for an upgrade.

My alarm was installed on 9/1/18. My doorbell was not at the time. The technician stated he would be back the following Tuesday to complete the installation. I still have not seen or heard from a technician to complete this job.

Faraz was very informative and helped us make the best choices for our security setup. The installation process was great. We were all in no time. Very professional. Love the door camera and being able to speak to whoever arrives at our home whether we are inside our home or away.

From the initial call, the service has been excellent and very professional. I will be glad to recommend ** as a well prepared and excellent mannered young man. Hope to have a real long relationship with VIVINT. A simple way to protect your home or business.

I think this system is perfect for my needs. I will be adding cameras in the very near future. Cannot say enough about service and attention to detail. Will gladly recommend to friends and family. Thank you very much for the service.

My wife has friends that have Vivint. She went by and she liked the doorbell camera and the door lock feature where they could unlock the door for someone and not be at home. And when we moved into a new home, she wanted to get an alarm and we went with Vivint. We got the doorbell camera and the contacts on the windows with our service package and it has been great. We haven't had any problems. The installation guy, Freddie, was really cool and fast. He also explained things very well. I have recommended Vivint to others.

We purchased a house that already had Vivint and we sought out to them to change the account. The reps were very good and when we've had problems, they were willing to come out or they told us how to fix them. They were really nice and helpful. We got a new keypad, and it was all done very quickly and professionally. We also added the remote access through the phone. We had some problems with keypads communicating with the main keypad and they were able to help us with that. They had to come out and they fixed it. I'm very satisfied with the service right now and I would recommend Vivint. They are very efficient and they will walk you through the steps to operate the system. It's a good system and it's easy to use.

I purchased a system over a month ago and still do not know how to use my system. The sales rep over the phone promised me the installer would train me. However, after several visits from the technician (who was very slow and fell through my ceiling during the installation) he did not have enough time to train me on the equipment once he finished late that night. He promised he would come back and do it but I’ve texted him several times and called him with no reply. I called Vivint this week to ask for someone to please come out and train me and they said they didn’t do that. The customer service rep said there would be a charge if they did come out. I explained that I was promised a personal training session, so I could ask questions and understand the system. I explained my situation to her too and it was clear she certainly did not care.

I was very pleased with the great service I received from the technician who came to the house to install the system and from the Vivint staff that assisted me on the phone. They all made the experience smooth and stress free.

To be honest, I have been a bit disappointed. I had one issue immediately after installation with a wifi connection. Then two others followed thereafter. I called in last week and the gentleman was very cordial but in all honesty he seemed a little inexperienced. The phone call was an hour and a half long. Finally got two of the three issues resolved but you are still having to send someone out on something that should have been taken care of at inception. Also the earliest appointment is a month out? That is unnerving in itself that you may be that understaffed to handle issues. My salesman Jordan has been very good and has tried to help but at this point I'm wondering if I made a mistake switching my home and office from ADT.

Unable to locate order number. However, I the service provided was great. I would recommend your service to anyone considering a security system. The techs provided excellent service, and made the connection a smooth transition. They provided quality service, they were friendly, professional, and completed the process in a timely manner.

We couldn’t be happier with how the installation process went. We don’t have a negative thing to say. Everything was explained very well and went very smooth. I was impressed with how timely everything was installed as well. Alex did a great job!

The system is great in terms of convenience, but the Smart Hub fails a lot, we’ve had to troubleshoot the unit twice in this first month. Doesn’t make sense that you need to be at home for troubleshooting it, the house is not protected until I come back.

Though the installer was very good, hopefully he will be here today as my system is not working properly. I can still set the alarm, but my system is not recognizing my doors & clips aren't working. I look forward to my system working properly, as I am now a widow & night security is very important to me. I'm also doing some traveling, so want to make sure my home is safe.

I have not had any issues or concerns so far. The technician who did the installation was very helpful and answered all of my questions. I have already recommended Vivint to some of my friends. I hope will be as satisfied as I am.

We loved the system once it was installed but after the installation when we had questions customer service was very poor. They transfer you from person to person and at one point I was on hold for over 30 minutes. The equipment is priced ridiculously high for the same equipment you can get from other monitoring companies for a fraction of what Vivint is charging. We were told that we would get a 14 day trial and only after we agreed to keep the service we would get charged, we were charged the day after installation. We were also told that if we didn't want to keep the service after the 14 day trial that Vivint would put our system back up, that didn't happen.

With the Vivint SmartHome app on my phone, I can see what is going on in and around my home whether I am at work, the grocery store, or away on vacation. My front doorbell camera has allowed me to see when packages are dropped off or when solicitors have come to the door. Overall, I am very happy with the features that Vivint offers and knowing I have this system helps me feel safer when I am home and away from home.

I like that Vivint protects my house and it’s working out okay. Both the features and the quality are good and I will recommend it.

The guy from Vivint who did the installation was nice and explained everything. I liked the package that I got especially how you can shut it off and on using the telephone. Since having Vivint, I feel safe and people should go for it.

From the time I decided to switch my services to Vivint, I was as impressed as I was when I choose Vivint for my mom's house in Louisiana. The conservations were on point and accurate to what I expected. The service folk were knowledgeable and timely. And the transition was painless. Nothing else to offer but keep that up and the business will surely survive.

I’ve been happy with most of the Vivint system. After getting it all set up and even in the week leading up to getting the finishing things installed I’ve been having problems with my thermostat saying there’s no power but turning back on around 3:00pm everyday and not working up till then. When a tech was in he looked at it and said he fixed it then two days later it stopped again. I called the support line on the wall panel and I was told I’d have to higher a company to come and check the wiring even though I have no problems with my old thermostat or turning my furnace on with it’s manual switch. I’m currently waiting to get a call from a tech to try and remedy the problem. Everything else works great besides the thermostat and we love the system. Just hoping they can fix the thermostat so we can trust that it won’t get to hot or cold in the home when no one's there.

I am very satisfied and pleased with our new Vivint Home security system. I got exactly what I wanted for what I wanted to pay. It works perfectly. I have no criticisms whatsoever of the system. The equipment is state of the art and easy to use.

We had our system installed yesterday and were very impressed with both Landon and Devin. Landon explained everything very clearly and was very helpful in answering our questions. Devin was able to integrate older equipment from previous services with no issues and added whatever we needed to ensure our home was secure. We were very pleased with both.

I like the features of my Vivint system. I have the doorbell camera, alarm system and AC unit that you could connect to remotely from your cell phone. I would have wanted a recording machine but I didn’t realize that they had that until after I got my system. Their sales rep was pleasant and knowledgeable but they should offer more of the equipment that they have. One of the things that I also don’t necessarily like is that it doesn’t always pick up when there’s movement. I’ve noticed that. I’ve walked by the camera and then I try to go back to see what time it was that I woke up, and it doesn’t even show that I was up. There’s like a three to four second delay on the doorbell when it rings.

My family has had Vivint for a little over 2 yrs (however long the contract was for). Several weeks before the contract is due to expire I search my email to see if they sent a renewal or something saying the contract is coming ending. None. My husband spoke with them on chat and they failed to tell us that we needed to have a written statement or email 30 days before our contract ended sent to them. So now I'm paying for a service that I don't want and they still have not sent me a notice saying my service is canceled.

I am awaiting turn over although during installation according to final docs it stated $31.33 for equipment and when installed it came out to almost $40. I began to become skeptical and now not sure... I wonder what my cost would be now when install completion.

There was a door-to-door Vivint salesman that came to the house and gave me information. He was very pleasant and nice. He made me feel like the security system would be a better option than the one that I had previously, which didn’t function properly so I wasn’t using it. The installers came out and everything was very smooth. They did it all the same day because there was a neighbor that was having theirs done as well. I like all the system's features a lot. I’m able to use the app to change the temperature in the house which is great. I'm constantly using the camera to check on my animals when I’m at work or at school. It’s definitely something that’s used in my daily life where before it wasn’t used at all. The app is super user-friendly as well. I have an Apple watch and I can play with it that way. Plus it’s super affordable.

Fabulous system and the installation specialist was EXCEPTIONAL! Love all the new features, especially the ability to open and close the garage door from our phones! We love being able to check in on our phones and see things like how many times the exterior doors were opened and when, snapshots of visitors via the doorbell camera, and being able to arm and disarm the alarm from our phones. We also *love* that the carbon monoxide detectors and smoke detectors are synced up with the system - that gives us tremendous peace of mind.

John ** our technician was outstanding. He was professional and gave exceptional customer service. He arrived, promptly installed our new system. He explained everything and showed us how to utilize. Customer service from John ** is why I will be using Vivint.

Installer Chris was excellent in every way. Chris made sure I knew the products & showed me how to use the panel & entrances. Very professional. Chris made sure my billing was correct & gave me his contact info if I had questions or concerns.

The instillation was a success and went very smooth. The technician did a great job in explaining every step of the instillation and how the security system works in every way. The installation took less time than expected and went as anyone would want or expect.

They were very professional and courteous. Kept their area nice and clean. They explained everything clearly. I hope all of your workers are like them. If so, then you will be installing a whole lot more.

Great Install and Training! Brett was the installer. He was awesome and very professional. Aaron ** the salesman over the phone was very thorough in explaining the system. I would recommend this system to anyone. Very easy to use and very professional company.

I love my home system! The doorbell cam alone is worth it. I love that everything is on house. From manufacturing to provided service I don't have to worry about delayed response like other systems. My family and I feel safe!

I’ve been very happy with Vivint. I love my door locks which take the alarm off when you punch the code in. However, I haven’t had much luck with Vivint for the last five months and I’m getting a little disgruntled. I’ve been having issues with my sensors and alarms. Vivint has sent out techs three times yet we’re still having the same issues. So, I called the other day, and the guy said, “I’ll send a you a new sensor and you can replace it.” And I said, “That means I have to climb a ladder. I don’t even know how to replace a basement window sensor.” Then he said he was just trying to save us money. We pay for the premium service because of our age and we can’t be climbing ladders at 73 years old. The rep finally agreed to send out a technician who is coming next week.

My parents’ house has Vivint and I ended up getting it as well. Their reps were really courteous and really informative. I trust what they were saying. The installation guy also did a good job. However, whenever it’s really sunny or really cloudy quickly, the motion sensor in my garage sets off. But I like everything except that. I feel safer because I don’t have to worry about anything when I leave. So get a Vivint system because it works good.

I am happy to have a home security system. I look forward to becoming more comfortable and automatic with using it and all the features available. I appreciate the good customer service both with sales and with installation. Thank you.

I have not received a copy of the contract I signed electronically. Called/requested it. Was told due to Labor Day holiday they would send later. Please send it. Also, installer forgot to put alarm unit on basement door, had to come back. Also, lost the use of my carport doorbell because I did not put a camera there. Was not informed that would happen. Was not given door decals. No one had any!!! Camera image seems dark & unclear.

Buying a home security system was difficult for us because every brand is different and unique in their own way. My husband and I just moved into the neighborhood and we’re looking for a system and we narrowed it down to Vivint and ADT. Well, We get a knock at the door and it’s Vivint. We walked through the sales pitch and all the services and Forrest and Claire were absolutely knowledgeable, professional, and personable. Not even an hour after signing up for services the technician was at my door ready to work. He communicated everything he was doing and talked with us throughout it. Honestly, I’m glad Vivint came to our door yesterday because I would have been upset if I chose a different company when this one has already been such a pleasure to work with. THANK YOU.

I was very pleased to see someone who cared about the installation as if it were his own home. He took the time to let my kids watch him and explained the process to them as he installed. He also took the time to make sure it was nice and neat. And then before we knew it he was done. He explained the system in a way that we could all understand and feel safe. :) Thank you, Vinnie.

Ari was my installer, he was great! Very knowledgeable on the product and very helpful. He walked me step by step how to work the keypad, online account and the App. The equipment looks high tech compared to my ADT. Thank you!!

He was efficient, knowledgeable, and friendly. Great service! He arrived, prepared and went over the package in depth including how to use everything as well as breaking down the pricing. I would highly recommend Vivint to my friends and family because I feel that it's quality.

Friendly, informative, no hassle. Explained how the system works and showed me how to use with my phone. Made the installation a breeze, the tech again took time to help me with the questions I had and showed me some more features to make everything user-friendly.

I was very, very wary of selecting Vivint based on the customer service reviews. Granted, most security companies have bad ratings and people rarely take time to post good ratings. However, in the end, I love the Vivint product line... so I took a chance and called today. I spoke to a customer service rep named Savon, who said he was a manager also. It was a great call and we talked through completely our needs and set up a package for us. I inquired about the report of getting charged for each service visit. Savon assured me that practice no longer happens. I was super impressed by my first interaction. I was very upfront that the major reason I was debating using Vivint was ALL the complaints about customer service. I hope the good start continues through installation and support.

Our system quit working less than 24hrs after installation. Spent 2hrs on the phone with technician trying to get it to work, but couldn't get it working. They said a tech would be to our house in 2 days to fix it. Waited on said day for tech to come, but he was a no show and no call. Called to find out what had happened and was told that he had cancelled my appointment. Nice. No one can come until next week. I said that was unacceptable so they offered me 2 months free, so I said fine. Take day off of work to wait on technician the following week. Again no call, no show.

We were fairly new in the house since we built it three years ago. We have been looking at security systems and got a knock on the door from Vivint. The interaction with the rep was very good and all have been friendly. We had a couple of false alarms that were set off by our little 12-pound dog and they called us. Sometimes, when he jumps off the couch, he would set it off. I called to see if there was a way I could set it so that he wouldn’t trigger it, and they were very helpful to get me to change the setting.

When I initially got my Vivint and everything worked correctly, I loved it. I can see who it is when people come up to my door when I'm not home and I can talk to them on the doorbell. However, I've been having trouble with my equipment for some time. Some of them are not working correctly. The cameras are off and on. Initially, it was 100%, but now, it's around 50%. The customer service has been great. However, a lot of times, they'd try to work the issues over the phone with me and I'd have to spend time out of my day to try to fix their problem. I don't like that because sometimes, it takes one or two hours and I don't have one or two hours to be sitting around trying to fix my service.

I've been using Vivint for two years now and so far, the service has been great. Your house is secure and you feel comfortable when you walk away from it. If anything occurs, you'll be quickly notified. Also, calling the 1-800 number has been extremely easy. There's no wait, and the interactions I've had with their customer service team have all gone well. I would recommend Vivint.

Installation of my new security system was prompt, convenient and professional. My technician, Geno **, went above and beyond anything I could have ever expected. I am completely happy with my home security purchase and even more happy that Vivint employs Geno! Top notch customer service and efficiency!

Everyone was very helpful and considerate. Both salesman and installer explained things well. I will be contacting customer service for any additional questions regarding the Vivint security system install. I haven't had enough time with the product to tell you any more about how I feel about it and my use of said product. When I have more time with it I will be able to tell you more. Until then this is all I can say about the system.

The equipment is very good but it needs a good internet service to work properly. My area doesn’t offer a very fast internet so we had to overcome a few issues. But overall we are happy with the system. We only had it installed 2 weeks ago.

Not real happy. The system doesn't seem to work well. Wouldn't stay programmed the way it was set up. Had to wait for the right door knob. Installer left holes in walls. Installer didn't show up when supposed to. Installer didn't come back when he was supposed to. At least the back up installer showed up on time, and installed the right door knob, patched holes and got the program to hold the right temps at the right time. Not off to a good start.

A good Vivint sales rep stopped at my house and I was happy with him. He was nice and respectful from the get-go. He stuck with me from day one and he kept following up with me. He made sure that the technician was coming out and that all of my services were answered. He did a very good job from the very beginning. I was happy too with what he sold me. When the technician installed everything, the AC went out initially. I ended up calling an AC repair guy and he replaced a part on the run cap and told me that the technician had some wires backward. He had the hot and cold spot backward because it was blowing hot air. The AC technician made sure I have cool air before he left.

I have been with Vivint for 10 years and I am quite satisfied with their products. I have the regular doors, motion and sound features. It works great. I have had nothing but exceptional response from their reps and the few times that I've either forgotten to disarm and open the door, they responded quickly. That was what I expected and they didn’t let me down. The installers were considerate and professional. They did a good job and explained everything to me.

All good news, it is very easy to use and also a good system. The guy was very professional and very nice and very helpful and explain everything for us. He also showed us all the easy things to do - what's Vivint and how to disarm an alarm system.

Quick install and simple to use, would recommend to anyone. Great prices as well. Technician Melvin was educated and very professional. I even got 2 promotional gifts worth $500. If you are looking for a good price and a high tech security system, look no further, Vivint is the one for you.

I’ve been wanting a camera doorbell for some time and this service offers so much more than that for a very affordable price. The sales rep was knowledgeable and professional and the install rep was prompt and efficient and set up was so easy. I can keep my whole house secure from my phone now, and that peace of mind is priceless.

I was very pleased with the promptness, efficiency and expertise in our installation technician. He was extremely knowledgeable in all areas and very free with explaining the process, procedures and benefits of each installation. Then he provided very good instructions to my wife and I.

I am so excited about my home system! The tech was super nice and knowledgeable. I felt safe going to sleep last night with my husband out of town knowing I was being monitored. The glass break feature provides me with extra peace of mind.

Our sales representative was great! Our installation technician was very helpful and walked us through everything that we needed to know. He helped us set up our app and reassured us that we could contact him at any time if anything happened with the system. We love our system and how easy it is to use!

John the technician was very helpful and informative. He installed everything quickly with no problem. He explained and showed me how to activate and deactivate the alarm and how to use the silent code alarm. So far I havent had any problems with the alarm.

We got somebody from Vivint knocking at our door at some point in time. They were selling the services door-to-door and my wife liked what they were offering so we bought it. We kept the services for as long as we had the house. The system had good features and I also managed everything from my phone. Their reps were also very knowledgeable. Whenever we had a technical problem, it was just a matter of a phone call to resolve it. Also whenever there was a false alarm we immediately got the call from these people, inquiring whether it was for real or not. They did their job very well. However, Vivint is more expensive than others and I discovered that after I had already signed a contract with them. Otherwise, I would probably have gone with somebody else cheaper because the services are practically the same. But with Vivint it was always excellent. They have good service.

A representative from Vivint came out to the house and my interaction with him was enough for me to make me change my service. The features are nice and the cost is reasonable. Vivint responds in less than a minute when the alarm goes off. The other security company I had didn’t. So, Vivint is a lot better. Everything went well during the installation and I had no complaints. Once installed, the installers explained everything to us.

We’ve been considering to get a security system and Vivint’s timing was just right. There had been some break-ins out where we live and we decided to go with them. Their reps were very professional and they gave all the information we needed. Then their installers were very good and they explained to us how to use the system. The features in their service package are good. We have the camera on the front door doorbell, a camera that goes to the back of our house and a glass-break system. We can activate it anywhere we go, which I like a lot because sometimes, one of my kids will leave and not set the alarm. We also accidentally set it off when we were out of town and our backdoor happened to blow open, and they were very professional about keeping us informed about what was going on. I just wish they were cheaper. Other than that, I’m satisfied with Vivint and I’ll tell people the reason why we’re happy with our system.

STAY AWAY FROM THIS COMPANY. I AM SURPRISED THERE HAS NOT BEEN A CLASS ACTION LAWSUIT YET. I never signed a contract. They came up with one out of thin air. Funny how they falsely came up with a signature that isn't even close to mine. None of the equipment works. Terrible customer service. They don't care about helping you at all. You can never get anywhere speaking to their customer service department. It's pass the buck. I recorded a live call today, 55 minutes of the same runaround.

I was told to just get on the site and it will teach me how to do everything. I don't even know if my lock is a Smart Lock or not. I don't understand when you lock it and you unlock it that you just slide how does it know that you're just not someone else slide in it.

Within hours after the installation, the garage door ceased to function properly. It took about a week to get an appt to fix it. Once fixed the repair last about a week and now it's still not working properly again. Everything else is fine.

This is a great system, exactly what we were looking for. It was the right price and they were very fast at installation. The service tech was very fast and helpful showing us how to use it. We love it. Thank you.

Great service! He did a great job and explained everything to me. We're very happy with our system so far. We really like the backyard camera. The app on the phone makes it a very convenient system to use. I would recommend this system to all my friends and family looking to install one.

I have had Vivint service for a year, I have had to have techs out to my house and have spent countless hours with techs on the phone. Vivint’s equipment is horrible. It still doesn’t work. The sales guy that sold us this junk told us we just had to pay Vivint. So we paid Vivint on time every time. The sales guy forgot to mention to me that I had to pay a separate company for the equipment that never works...I just got a letter in the mail I was sent to collections by Citizens Bank. I never received a single paper statement from them. They don’t do paper, they were emailing statements to the wrong email. So 11 years of never being late on any bill and Vivint destroyed my perfect record. Got to say I really wish I would have never opened that door. If this company knocks on your door you better slam it quick!!!

I like Vivint's equipment. The value is great. But with the cameras, I have an issue with the installation of the wireless receivers. They have to be specific to my router and to my location. So if my router isn't in a convenient spot for the receiver then the signal gets lost and we have to relocate my router or add equipment to make sure that the wireless signal would work. That’s something that should have been told before they came out and installed equipment.

The features in our Vivint system were not fully used. Vivint kept having problems with the cameras cutting off. It was mainly the cameras that we got it for, for my husband's mother and his brother. Both have passed away so we are not gonna keep it any longer. We're gonna rent the house out and I'm not paying $69 for that. I was a bit disturbed that when we tried to cancel it in July, they kept putting it off. All of a sudden, if we want to keep it, we can lower it to $39. Why can they lower it to $39 just to keep you when you were paying $69? It's all a big gimmick. My husband talked to them the other day and now, we're still being billed for September. I just can't get it canceled.

I have to say the 2 people that came to install my service were EXCELLENT and they went above and beyond to make sure I felt comfortable in my contract, understood how to use the system. They were Courteous and polite and they made installation so simple while providing excellent customer service.

It did not work for my heating and air unit. I paid $169 out of pocket. They took 5 days to come service it and when they did it was nothing they could do and I told them I can return the thermostat and they said they have only a 3 day return policy. Which is not fair.

The installation took forever. He was at my home after 1030PM and smelled bad. The items I was supposed to get, I have failed to receive (signs and something like an Alexa). In addition, my garage opener continues to stop working. For the record, I gave a 2 in customer service because the initial contact sales person was AMAZING! It went downhill from there.

Pretty much most of our new neighborhood used Jordan ** and he was very nice at first. We finished late afternoon with paperwork and he said his tech would be right over. Well, my husband gets up at 4am and when the text showed up many hours later. I said it's not happening that night. Jordan said we had to install that night or I would forfeit the installment fee he had comped us. I informed him his tech's working hours are not acceptable and not fair of a company to do that. I since read fine print and installation hours are to be 8am to 6pm. I am not certain anybody actually had installation during this time.

We were supposed to get 2 Google minis. We got 1. The tech took the other one, the installer didn't make sure the system was working, they sent new door keypad and no installer to put it in, haven't been able to use the system since installation!!

My installation is still incomplete after 3 weeks - I have still not receive my second control panel after contacting my rep - Zach ** - then they left my control box in open with wires hanging in my closet. Do you think this is a breach of contract?!?!?

Vivint has not show up for the last 4 appointments, I have lost time at work waiting on them and no show. Not even a phone call. This is what I call poor service and I am very suprise in a company like Vivint to do this.

A consultant/sales trainer accompanied our installer, and actually took over the presentation. I was really impressed with the camera coverage I was going to have. We surveyed the property and pre-arranged the locations for the cameras based on their excellent 110° VIEW. UPON INSTALLATION WE SAW THAT THEIR COVERAGE APPEARS TO BE CLOSER TO 45°! This is a HUGE difference in coverage, and I've made an effort to get THAT representative's name from both my installer and the office who's still seeking a signature from me for a change in the system. MY QUERIES remain unanswered. As a member of an international singing organization, a Freemason, and a buyer for a company I'm fortunate to have the opportunity to make many others aware of my experience with VIVINT.

Technician was great. He was knowledgeable. The problems we had seem to be on the back end. Also, found out my router isn’t strong enough for all I have running. I had to call in for help because the cameras won’t work. Technicians on the phone were very helpful and knowledgeable.

Our next-door neighbor who is an employee of Vivint recommended the home alarm system to us. Then, we bought it from the local Best Buy and a Vivint rep came and set it up. Our interaction with their reps went great. They knew everything about it and since I am technically inclined, I was able to relate to all that he was explaining and everything he did work out well. Their installation team was very professional and very friendly.

The salesman from Vivint was exuberant. He didn’t try to force me into anything but he was very aggressive. He was also knowledgeable. The monitoring feature was the biggest service I included in my package. The installation was prompt and once they got here, it didn’t take them long. My wife and I were gone in the winter so it was kind of nice to have a little bit of security. However, my biggest problem was when we do go south in the winter. If I want to monitor it myself, I need to have an internet connection and I would have to pay for that here while I’m gone, which wasn’t a nice feature and I don’t know what the alternative would be.

I moved into a new house and wanted to get a security system. A friend told me about Vivint and they had good feedback. Their reps helped me pick out a plan and I got the smart door lock and a sky view wall mount where I could control everything. I have door and window sensors, motion sensors and a remote garage opener too. I have a billing issue though which I still need to resolve. They're charging me for something that shouldn’t be charged. I have installments of some of the features that they prorated and I have to tell them to look into that charge because it's a faulty charge. It's not a big charge and it's just something that shouldn’t be there. But their customer service has been good and I haven't had anything major come up.

It’s a little difficult to write since there was so much mix up. In the end I got what I was originally promise but there was so much back and forth that I don’t think I would recommend to anyone. The technician was clearly frustrated with the situation and treated me as such. I got three door sensors and the mess from drilling the holes was all over, he did sweep a little of it but left most. Ultimately I was given some credits on my account from the trouble which I appreciated but doesn’t change the bad experience I had. I am honestly disappointed because I had heard so many good things about Vivint which is why I chose to go with you all. So it’s hard to review because the experience was bad but you all ultimately fulfilled my home security needs. The people over the phone were very helpful and apologized for the trouble.

I’m head over heels about this amazing product. The customer service from the sales agent was more than I could’ve asked for. The products and service provided is incredible and I’m now feeling safe in my home. Not to mention feeling completely in control even when I’m miles away! Vivint is overall amazing!

I had a problem with two of four cameras not working. I had a technician come for a service call and he informed me that 3 of the 4 cameras were installed incorrectly. The power units were placed outside. They are not weatherproof.

Very pleased with this new system. Enrollment and installation very professional and well organized! With Vivint, we are able to get much more security for lower cost. We are especially pleased to have the garage door opener functionality to save us returning home to confirm that we closed it! Thank you!!

Vivint reps were fast & professional. Camera quality is great and we definitely feel like we got a great deal for peace of mind. Love the convenience of accessing cameras & doors through the digital panel & through our cell phones. Home security has definitely come a long way.

I absolutely love the system, Technician was amazing, he took time to explain everything. He was very professional and we are so happy we choose this company for our home and Business security. Vivint Smart Home security is the best.

Salesman was very thorough with his knowledge of the company and the products that were available, the installer was very knowledgeable, he explained how the locks worked as well as how and the panel worked. He was very careful as to where he put the panel and he was able to hid the wire so it was not visible. Also I was impressed because he cleaned up after himself.

I got the basic security system from Vivint without cameras and just the motion sensors, door and window sensors. The rep offered the camera system but I already had a camera system installed so I didn’t need that. The installation team did a good job. I’ve just been having trouble out of one sensor I had to put back up myself. But so far, that’s about it. Also probably every two to three months, I have to reboot the system because it’ll freeze up. But it’s a decent system and they provide good service.

Vivint sent me a paper in the mail and I was looking at all the equipment that they have and how it works. It looked like a good quality, so I made the phone call to them, and everything has been fine ever since. I purchased the doorbell with the cam on it and two cameras on the back. The sales reps were awesome. They didn't hesitate in the way they asked some questions and they gave me the correct answers. The equipment worked the way they said it and that if anything went wrong, I can call them and there would be no wait time before someone assists me. It won’t take too many days before they come out, and they were correct about everything. They come out and they take care of us. The first time they came out and did the installation, we had them put the monitor in the wrong place and it started acting up, so they came out and replaced it over on the other side.

The man that came to my door was really great. He provided us with info that made us decide to purchase your equip. The ability to see the activity at your door without going to the door is great. Thanks.

I thought I was getting 6 devices & 3 sensors for a certain rate but got 3 devices & 2 sensors leaving me feel like I was lied to. Also, my install person gave me the impression he did not want to be there.

Had great experience on the install with our new Vivint home security. Very user-friendly system with affordable pricing in equipment and great customer service. I enjoy the feature of the doorbell camera notifying movement and presence at front door. I can see us having this system for years to come.

Tre came into our home and was nothing but professional, kind, and courteous. He talked us through everything and answered all of our questions fully. He spent time getting my order correct and was very pleasant. I would highly recommend Vivint and will use them for all my security needs.

My device quit working after 2 days; they are attempting to force me to honor my contract to a broken/non-functioning product. Upon talking with customer service they’ve tried to force me into keeping service by stating I have one option. I was promised a refund but have not seen it.

I'm very pleased with the Vivint Smart Home system. So far it's working well and easy to program to what I need. This system is doing what my last one did not do. I highly recommend this system to anyone who is not completely satisfied with their current one.

The installer (Jason) was very professional and explained everything in great detail. Was also very friendly and respectable. I would highly recommend him for the future as well as Vivint services to friends and family. Definitely was satisfied with the overall experience.

Our Technician Jonathan was amazing. He came in, explained the policy, reviewed what he was going to do and what we purchased. After everything was done he went over how to work all systems that we got. He was very knowledgeable and patient with all questions that were asked.

The process was fast and was an upgrade from ADT. Cheaper too. My previous system was giving false messages. Found the old system would arm but wouldn't activate an alarm. I don't know how long it had been saying my system was armed but really wasn't working at. I could open any door with it armed and no alarm. ADT should have been on top of this and notify me but never was. Adt likes to raise the cost yearly, but not the case with Vivint. So far we really like the system. The agent was very knowledgeable and the installation was very fast and neat.

The equipment for both my mother and myself has NOT been completely installed. I was given an appointment on Friday, August 1, 2018 to have the work completed between 4p and 8p EST. I WASTED AN ENTIRE DAY waiting for them only to receive a TEXT stating that the technician was running behind and if I could reschedule for the next day! I had specific plans AND it was my off day of the week. I have not rescheduled as of yet because of MY SCHEDULE.

We liked the installation of Vivint's security system and that it was pretty painless. So, we went with them. We had a good interaction with their sales rep and their installation team was great. We also like the features of the system and so far, we've had no problems whatsoever.

I liked the tones of the security system with the cameras and stuff from Vivint. Their sales representative was very nice and seemed to be enjoying what he was doing. The installation process went very well, too. The fellow who came out was quick and he did the job quite good. So far, the system does what it needs to do but due to the cost, I couldn’t get some of the things that I wanted. Also, my front door happens to be metal and the trigger in the side of the door keeps getting stuck by the metal door. It has a magnet on it and when it pops out, it says that I can’t arm my alarm. Other than that, Vivint has a good system and it can be made really impressive if you can get the additional cameras.

The sales representative from Vivint was very friendly, he talked about the services, the benefits, the features of the system, and then the overall cost associated with the plan through Vivint. So overall, it was a really good experience. The installation team was really good. I had no issues with them and they were on time. My system's features are good, too. However, I don't like that if one of my sensors goes out, then I have to purchase another sensor at $90 a pop. So if I'm spending that much, and I'm spending $55 a month, I feel like those sensors should be warrantied as long as I'm under contract.

I had great service. Brooke was amazing and very informed about her product. I felt very comfortable getting this product from her. I feel much safe and more secure in my home. I plan on passing this great product on to my family and friends.

From my sales rep to the installation folks, I couldn't be happier. I love having the ability to control my home, even if I'm not there. I have seen several negative reviews about Nest -- but I have no complaints. I'm a simple person that enjoys easy-to-use and intuitive devices to make my life easier.

The technicians did wonderful job, was very courteous and helpful and very information on everything we need to know. I will recommend them to other Family and Friends. The only thing we did not like because they not put the right address on our work order and email. Again thank you so much.

Our salesman was awesome, our installation man was quick and proficient! What more can I say. I was referred by my son in law and daughter, everything happened fast and what a pleasure to see there was good customer service as well. Who knew a company could be this way nowadays.

Vivint's salesperson was pleasant. However, the installer was a bit rushed and underwhelming. The things that he didn’t do were more noticeable than the things he did. He put the panel in with a noticeable slant to it. He also left the old hardwired motion detectors. There were issues that were repetitive. The first five years with Vivint were kind of sketchy, and there were problems with the cameras and the Wi-Fi. Mostly, the cameras were not working or needed to be reset or, in some cases, had to be replaced. But once the techs came in and did the upgrade with the new panel and changed out the cameras, everything seemed to line out and has been smooth sailing since.

It's okay. I just don't like the fact that sometimes the doorbell may not capture someone who is at the door. I noticed this happens from time to time. Other than that the system works okay. Good view and the panel is nice. I like you can turn off and on with your phone.

At time of install I had an infrared camera for my garage on my contract, it was on back order for a year then when it came available they wanted to charge me $300, I said no. After my contract was up I called to cancel and they promised to lower my bill by $25 a month and install 2 infrared cameras, when they came to do the install they said I needed an updated control panel for $500, again no. Please just cancel my contract and I got the run around for 1/2 hour on the phone... Customer service sucks!!!

Somebody from Vivint came into my house and their camera made me want to go with them. The installer was good and he went fast. Their equipment is of very good quality. I have one camera in front of the door and also some sensors in the house and four for my doors. They have good technology as I can watch everything on my phone. I can also change everything on my phone, so I like it.

When we moved into our house about three years ago, the system was already installed. I have had a few technicians out at my house before and they have all been good. They had to redo some of the sensors and it went well. They explained everything. Right now, I'm not too happy because we're in the military and we moved from my house that had most of the equipment that we liked, like the thermostat and the door lock. Now that we moved, we didn't get to take a lot of that with us and so it wasn't included when we went to go install in our new house. Still, Vivint is a good company and I'm overall happy with my service. I’d recommend it.

I chatted with 2 tech supporters Sunday night (9-2-2018) about the panel not responding. Talked to one who couldn’t help and then was transferred me to someone else who had me do a series of tasks to try to get everything up and running again. To no avail. So I scheduled for a technician to come out on Thursday (9-6-2018) between 12p-4p. No one showed up. When I called customer service I was told I was scheduled for Monday (9-10-2018) between 4p-8p. Mind you I was sent an email about the date for 9-6-2018. I asked, "Was someone still going to come for the scheduled appointment." No one was available. I asked, "What about the next day." The reply was no. I was supposed to just take the date the tech put in.

Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to the military and work, they wouldn't even attempt to work with us to cancel our service. We had to call several times to even get an initial contact for the "special cancellations" team. After several emails back and forth they told us we were stuck in our contract and had to either pay the rest of the contract (over $2600) or continue the service which was in our house we had already sold...so now we have to coordinate with the new owners to have Vivint pick up the equipment as they don't want Vivint. DO NOT SUBSCRIBE unless you want to be locked into a 5 year contract that you literally CANNOT cancel.

Daryl and John were Amazing! Both of the people that installed were incredible and very polite. And they are lightning fast with the install and made sure I knew every detail. They were so good my dog even liked them and she doesn’t like anybody. They get a full 10/10 from me!

Overall happy with experience. Technician and phone sales people were all kind. Technician was great; no complaints. I had an issue with being overcharged for install. First phone person was not helpful at all; maybe it was her first day, but she did not seem to know what to do and basically said "Call you back once I figure this out" -- and never heard back. Second person (Chris **) was very competent and quick, however have not heard back from him for a week and still no refund or updated contract??? If the admin side could keep up with the install part, I would give 5 stars.

The Vivint Tech called me before arriving to my house, to let me know he was in his way, once he got there, he went straight to work, explained to me what my package included and went over cancellation policy. His customer service was friendly, knowledgeable, and very professional, there was no trouble with installation or set up, he also walked me through the panel several times to make sure I was comfortable with our new services. I recommend Vivint, I feel safer and just LOVE the cameras in the house. Thanks Vivint and of course Primerica for introducing me to this amazing company.

Great service. Will definitely recommend to others. Easy install, friendly staff, and good products. Tech reviewed how to use products, update users, troubleshoot, etc. Also was able to change options of package on site which was nice. Even verified that we can add other items to the system later if needed. All products working great so far.

The technician showed my dad exactly what to do and the people on the chat stayed online with me until everything was back up and running smoothly. I will definitely recommend you all to my family and friends. Everyone I have dealt with with this whole process has been nice and has answered all my questions in a timely fashion. You all do a great job.

First of all I love the service and the tech who came out was great. However, the salesman who came to my door and wanted credit for this sale has never shown back up with the sign we requested. I've heard he's been all over our neighborhood (Potomac Farms) but never at our house.

I couldn’t be happier with Vivint! Brad, the authorized dealer, came by at just the right time since I had been looking for a home security solution. He explained my options clearly, gave me a competitive price, and had a technician at my house within 30-minutes. Dillon, the technician, flawlessly and efficiently installed every device to my liking and taught me how to use everything. I couldn’t believe Vivint had me set-up in less than 24-hours - nothing gets done that fast in Midland. Amazing service, competitive prices, great products, and peace of mind... Thank you, Vivint!

Guy was personable and knowledgeable. Made us feel comfortable. I would definitely recommend to friends and family. This is a great system. We plan to order more products to enhance our system. Thanks for providing a great install. I am looking forward to using this system.

I’m absolutely impressed with Vivint. When the installer came to the house, he installed the cameras and the security system. We went in and out of the house, working on some other things, and he took care of everything. He did an outstanding job, all the way around the back. I also got everything I needed in my package. I got four cameras right now and I’m gonna get five more and put them around the outside of the house. I had to reinstall one today and it was really easy. The service has been great too. Vivint did a really good job and continue to do a good job. So I’m very happy with them.

I've had a very good experience with Vivint and I've been very well satisfied with the service so far. They do a good job. My dealings with the reps have been very good too.

We had quite a few problems with the installation, issues with performance and the items working. The home automation wasn't working well. I wish their service can be quicker and make the issues easier to fix. Other than that, we like the panels and the cameras of the Vivint system.

We have Vivint's motion detector inside our home in case somebody breaks in. We also have the thing that when somebody rings the doorbell and comes up to the door, we can see who it is, and it is connected to my cell phone. But when we first got Vivint, I was very dissatisfied and we were ready to have them come and pull everything out. We've had problems the first two months we've had the system. Our security thing dinged like somebody was at the door but nobody was there and the tech had to replace our doorbell five times. Finally, the doorbell is working properly and I'm happy. Our sales rep, Nathan, also said that we should get two months’ credit because we had no service for two full months. So, now that we can just get our credit and find out why it just keeps dinging, I would recommend Vivint to my neighbors.

Robert ** treated us with exceptional customer service. He answered all of our questions! Would definitely recommend especially him as the tech! He spent the time to show us the product and made sure there was no confusion! Glad I decided to go with Vivint!

I've had Vivint for a few years already and my experience with them has been good. Likewise, my interactions with the reps have been good. When the Vivint people came to my house to do some work, they were good and fast. The installation of the equipment was amazing and the security system looks good. I feel good about having it and I'm satisfied.

I’m paying too much for “new” equipment. They used existing system. I have to pay 5 yrs for new equipment - a new keypad over $500! The sales guy was good. He responds to my emails. Took a while to get all the old sensors recognized. Think they are now.

We previously had Comcast but after talking to Vivint's representative, I found out that it was much better to go with them. The representative was able to articulate the information as far as how the camera system works, the pricing and the technology. He did great. The installation also went well and very quickly. It didn't take them time to install the system. So far, I've been very satisfied with Vivint's service. The features work great. Everything is good so others should go with them as well.

Everything with Vivint has been great so far from the customer service perspective. Their installers were good. Everything that I’ve asked for, Vivint has delivered.

Service was quick and at time that was scheduled. Octavio was very helpful. He informed us in helpful tips and showed us how to use security system on control panel and on our phones as well. Explained settings and emergency services, when are needed. Would definitely recommend to a friend.

Great installer. Friendly and clean nice and fast. Awesome guy. He took time to help get acquainted with your product. Nice sales team and very professional. Good reception and clear picture... We’re good so far. We are happy to get this. Have an incredible day.

We are very happy with Vivint. Very nice young man. Had a very good Sales presentation and was very knowledgeable of the product. Then the Installers were very nice and professional. We love all the benefits that Vivint has to offer, I would rate it a 5 Star.

I am disappointed because I wasn't able to get everything that I wanted. I had 4 visits and no one was able to connect the outdoor camera. Now I have to go out and buy an outside camera to complete security to my home.

The system seems good but we need more training. We aren’t high-tech. I wish they could come and help us again. It’s too much to figure out when you had to learn so much about the system and there is already so much to learn.

Vivint is an impressive product. We are looking forward to a long term business relationship with your company. My only issue was that Joseph appeared huffy when he returned to turn on our system. His attitude was a poor reflection on the company.

I heard about Vivint offhand on the internet while browsing around. Then, a rep came to my door, which sealed the deal. He took me by surprise, but the more I listened to him, the more I liked the idea of having a smart home. He pitched it in a manner that was attractive. Smart home sounds fancier too and I like to brag about that. The installers were very nice and professional. They took care of my house and didn't damage anything. Plus, they were done within four hours after the sales individual was here. It happened really quickly.

I gave Vivint a try and got their services. I have a camera in my service package. Everything was good in my interactions with the salesperson that I spoke with. The explanation and the service were good. The security equipment that I have is good when it works, but it doesn't work for the most part and I lose service a lot. The techs went back and did something, but the security system is still not working properly and I'm still having trouble, so I'm gonna have to call them back. Sometimes, when we try logging in from our phone, it loses connection. Nevertheless, Vivint's system has worked well for me in the few times that it has worked and the service has been good.

I had ADT for several years and the alarm had gone off several times but never once did they call. Vivint costs more than ADT does but I just wasn’t satisfied with ADT. I got Vivint alarms on all of my windows and doors and I have the glass break and smoke detectors as well. I also had a choice between a camera and that little thing that I can wear to detect if I fall and can’t get up, and they gave me the latter. The installation was really very quick. Since I already had ADT before, Vivint didn’t have much trouble installing their equipment. The Vivint reps have been really good too. Every time the alarm has gone off, they have called to make sure that everything was okay. When I've had questions, I called and they have always been able to answer my questions. I’m very satisfied with Vivint's service. I’m a happy customer.