Vivint Reviews

I went to Best Buy and I really liked the Vivint rep that I worked with. She was very concerned about getting the right system for me and getting it in as quickly as possible. The technicians that came out to set up the system were very nice and polite. I have the basic security and I’m happy with it, although I’ve had two times when my phone app wouldn’t disarm my alarm. I had to go in and set off the alarm and Vivint finally called me. The customer service reps have been really good as well.

This is our first security system. Matthew, who took our order and scheduled installation, was very knowledgeable and efficient. He went over our house plan and what we needed and set up installation around our schedule. The installer, Rod, arrived earlier, was a wealth of helpful information, and did a great job installing quickly and making sure we would be happy with the results.

I’d like to give Peter ** a 5 star rating. He was very professional, knowledgeable, courteous, considerate and above all patient in answering my numerous questions. I was also impressed with the fact that he cleaned up his installalation mess!

They were great with working with us as we moved into our new home! We love our system and the service we received! We would highly recommend Vivint! Landen helped us and he was great at answering our questions! He was also great with working with our schedule!

Luca ** was extremely helpful with his explanation of every equipment and service provided by Vivint. He explained the breakdown of every aspect of the process and we are very pleased with his service. Installation was very fast and easy. The mother board is very easy to use and the picture is big and clear. The security is easy to turn on and off and we definitely feel secure with it. We also got the thermostat and the ease of being able to lower it or raise it thru the phone app is very convenient. I would definitely recommend these services to a friend.

My service technician Brent ** was very professional, polite, answered all my questions. I would recommend Vivint to my friends and family. I was able to interact with my new installation to assure it would work properly. The package I selected was inexpensive. Happy with my service.

So far this has been the best system I have had. Sales, install and product top notch. Love Every part of this system. Probably going to add an inside camera to watch what my dogs do all day. Recommend to many already.

I have friends that have Vivint & they highly recommended them to me so I signed on & the installation process was great as the installer was very pleasant & informative. So now we will see how I like the system.

I appreciated the time and effort that the Vivint salesman spent to share with me about their services. It was pretty much the salesperson that won me over other companies, although there are a lot cheaper products that don’t have monitoring like Ring and camera that can connect to my phone and do the same thing. We didn’t compare initially, but after we bought the product, we compared and learned that there were a lot of cheaper options. But, then, we said, “Nah, that’s all right. We’re happy to pay because we have monitoring.” The installer was good at what he did and was friendly.

The door-to-door salesman from Vivint talked to me and gave us his phone number to be in contact with him. However, we've had some issues and we couldn’t reach him at all. He ignored phone calls and text messages. We finally wound up dealing with the home office, but they also had problems reaching him. There is an account with Vivint for our house in New York and my husband has a house in Florida also with Vivint. We took both policies and we contracted at the same time.

Evan provided great service and was a lot of help. He explained everything to us, and was very thorough throughout the whole process. He made sure to explain the whole buying process, and didn't try to force anything on us, and he walked us through the whole system, leaving us very confident on this product.

Overall all was good except for the finished job. Broke a curtain bar from the wall And the wiring from the panel to the outlet was left in poor condition. My husband was not happy at all. Thanks. Have a good day.

Vivint installation process was smooth and easy. Everything looks great and truly makes my home feel like a smart home. Micheal did a great job setting everything up and was a pleasure to deal with. I would definitely recommend this system to friends and family. Thank you!

I’m certain this company does not care about their customers. Once they weasel their way into your house they leave you in the dust. My system is more a bother than anything at this point. I’m looking for another system and then I’m dumping Vivint. The last time I complained and had to pay through the nose to get new door handles because the ones they installed fell apart... They said they upgraded my account to free batteries and no charge for service calls. Lie, they sent batteries once and came out once because I threatened to discontinue service. Now they say they couldn’t possibly have given me free service calls or batteries!!!

I had ADT in the past but I like Vivint a little bit more. They were quick to get to me whenever my alarm goes off. Although it is performing fine, I'm looking for a different one. I’m in a contract with Vivint but then I tried to get a camera with them and it was just a hassle. I was trying to upgrade and they wanted to charge me more money. Even so, the interactions with the reps were satisfactory. Also, the installation was excellent. The installers were going through what they were doing. I also remember I had a problem with the system, then a guy came and he didn’t charge me for coming out.

I am enjoying Vivint and my experience with them has been good. However, they did not install the system when I wanted them and I did not like that the security cameras were $250 apiece. They also want to force me to get in an Arkansas certified electrician to install them, which would be an additional $250. So, the cameras were gonna be $500 a piece and I’m not gonna do that. Still, Vivint has always done me right and I cannot complain.

When Vivint people came to our door out of the blue, I was a little nervous about even talking to them because I had never heard of them at that time and they wanted to talk to about home security. In fact, I didn’t really talk to them the first time. But by the second time they came around, I knew who they were because a lot of my neighbors had gotten their systems and they told me that they liked it. So I talked to the Vivint people. They were professional-looking and well-prepared. They knew their stuff. Then for the installation, the team called ahead of time, showed up, came in and got the system installed. They really didn’t get in the way and I’m happy with the system. They’ve got pretty much the same features as everybody else but the pricing on their equipment plans could get a little bit more competitive. It's a little steep. But outside of that, it’s good equipment and it works like they advertised. I’d recommend it.

We have all windows and doors covered with sensors by Vivint. Then, we upgraded to the Nest package over the Ring as we live out in Modesto and we work in the Bay area so coming home, it’s hot in the house and we wanted it to be comfortable before we get there. The sales rep who stopped by the house was very knowledgeable. He worked with us and asked us what we would like out of a home security system. We told him exactly what we wanted and he tested and built the package with the Nest on it because he realized where we live. He helped us out every step of the way. During the installation, the team was very quick to get everything in and done with. They also walked us through the Nest setup on our phone. Vivint’s service has been great so far and I’ve already tried to get some of my co-workers to get onboard.

Motion sensors have not worked since day one. Both have been replaced. Told I could only cancel after I pay off the equipment even though it has never worked. Scheduled an appointment after work only to be called back and told they don’t work overtime so I would have to take off work or do it on a weekend. The worst customer service ever and they do not obviously stand by there equipment. BIG MISTAKE PURCHASING THIS EQUIPMENT AND SERVICE. UGH!

My account was overcharged and the account owner’s name was incorrect. The representative told me they would fix it but nothing was done. I still didn’t see the refund and the account owner’s name is still wrong. Very disappointed!!

I didn’t have a security unit when Vivint representatives came to the front door and I figured it was a good way to start. You gotta customize for every house and I got what I felt like I needed at the time. A guy and a girl took care of the all the indoor installations and there were a couple of things that took longer. The outdoor cameras had to be wired in through the roof and the attic. I had my son help them with that so that worked out fine. It took about an hour and the thing worked out fine.

We love our Vivint security system because it’s easy to use, we have so many ways to be connected to our home and the mobile access is fantastic. The sales, installation and post purchasing have all been positive. It’s nice to know that we are truly protected and safe!!

The team was great to work with from sales to installation and even follow up after the fact. This is our second system and they both are fantastic. Alazair did a great job in connecting it system and helping us sleep at night. Thank you so much, Vivint!

I notice that there's some latency in getting our camera to see our stuff online. We look for clips for all three of our cameras and we're not seeing all of our clips. Now we're having an issue with our doorbell where when we set our alarm, the doorbell rings. I did a reboot earlier this last week, and it still does it. Other than that, the cameras are working fine. Vivint's customer service has been helpful, knowledgeable and professional.

I liked the features that Vivint had to offer and their response time to alarm calls really stuck out for me. My neighbors found the reps to be a little too aggressive with their sales pitch. But I was in the market and I was willing to listen to and deal with what they were saying, so it worked out for my situation. The installation was fantastic and very straightforward. The installer was very informative, efficient and clean. He told us everything he was doing while or before he did it. He set everything up, showed us how to use it, and was gone. The quality of the features offered in our system is good. The only real issue we've had is that every time we lose power, there's a power flicker. The panel has to be rebooted or the battery doesn't charge. Other than that, everything works great. We definitely feel much more secure having that little bit of buffer between the outside world.

We saw Vivint and called them, and the guy came and gave us his sales speech. We liked it and we were impressed with their knowledge. The installers were fast too. However, I quit them this month because the price is too high. It's a good alarm system though and we didn't have any issues.

Not happy at all. Is not as clear as promised. Salesman skipped over 3 day cancellation policy. I thought it was 30 days. Vivint would NOT let me cancel on the 5th day without paying the high price of $1800 for the cameras, which would be useless to me. NOTHING about the system is impressive! Really NOT WORTH IT.

Vivint home security offers so many features for a great price... and no contract for monitoring service! Equipment purchased is financed for up to 5 years with no interest as long as you keep monitoring service. My new monthly bill is only $20 more than I was paying just for basic monitoring. Monthly bill decreases as equipment is paid off. What a deal! Highly recommend!

The system is great. I feel much better staying home and feeling safe when I leave my home everything is protected! The technician was awesome and had informative and helpful about everything, I couldn’t be more happier for me and my family!

Salesperson, James **. Very professional. Felt comfortable with him being in my home. Knowledgeable. Good listener. Takes pride in his job and the work he did while in the home. Arrived on time. Didn’t feel pressured as some salesperson can be overbearing.

I heard about Vivint from a friend who told me they got a discount. When I got into it, Vivint told me I was also gonna have the same discount. But I still haven't seen that discount. I've come to find out that my friend got it as a promotional thing because he was one of the first houses in his neighborhood to get the service. So I was confused about that. I guess I wasn't one of the first houses in my neighborhood. Vivint also told me the contract would only be two years. But later on, I found out I'm on a four-year contract. So after my four-year contract, I'm not going to stay with them because I don't like to be told one thing and then something else happened.

The team that installed the Vivint system was okay. The salesperson was also there momentarily. But there are some things with the system that can’t get hooked up to my internet. The installers were probably there for an hour or more but then she just gave up. So the system is not hooked up to my internet and it basically doesn’t do me any good when I’m not there. I can’t look online. I can’t look on my phone and see who’s at the door if there’s somebody there. I've had the service since August and I don’t know what to do with it. I’m an old lady and I need better directions. But they didn’t give me a whole lot of instructions. There was nothing printed that I could look at so that I would know what I was doing. I'm not happy with Vivint. I thought I needed something like this but I guess I didn’t.

Technician was professional and very helpful with explaining the setup. Great job. I would recommend this system to my friends and family. Easy to use and gives me a peace of mind when I leave home. Thank you. Good day.

Our Vivint security system works great! User friendly. Sal ** was our sales rep. He worked with us on a great package for a reasonable price. The installation team were awesome! We have had our system for a few weeks now and haven’t had any issues. My family and I feel real safe.

Sales was fine until after I bought the system. When I tried to get a hold of the salesman he never got back with me. I feel like now I don't matter. I had to call main number. He also said he would be back that same week to talk some things over and he never came by either. Not good business.

I have had this service for a yr. It has been terrible. Issue after issue. Cameras go down constantly and the Skybox loses wifi. This could be the worst service I have ever had. Customer service is terrible. I have spent more than 20+ hrs in the last 12 months troubleshooting and have had techs out multiple times.

The sales encounter was actually great. I felt no pressure and asked many questions feeling quite good about the product. The installation did not quite go perfect. Not all items were available which was not disclosed at the beginning. I was promised a call to inform me on an eta of missing items which was not made on time. This caused my loss of confidence in the company. Although I like the products.

Installer John was friendly. Explain everything in a very patiently and went above and beyond to make sure I knew how to use the control panel and the app. All was very simple and easy to understand. The system looks very nice and easy to manage. Better than ADT. Love the camera in the doorbell. I will have no problem recommending the system to friends and family.

Vivint came to my home and the cost made sense. The installation crew came in a timely manner and explained everything to me. Now my sense of security has changed for the better.

We had a break-in and I researched a little and decided to go with Vivint. I like the system and we’ve had it for a couple of years now. Sometimes, we're chopping something on the chopping board in the kitchen and it goes off. It's because of the sensitivity of the window break sensors. We've set it off a couple of times and the response time has been great. Their reps and the quality of the equipment have been good.

I got my doorbell, front door lock, and indoor camera from Vivint. I live on the second floor and sometimes, people ring on the door. Also, if somebody would break into the house, the cameras would help me a lot. The team that did the installation knew what they were doing and it was a good experience. So far, Vivint's service has been good. Everything is working fine with regards to the connection over the internet and their team is fast to answer my calls. However, I have experienced a few issues with the connection of the cameras. Also, once in a while, the doorbell would go offline. I have already called service a couple to times to have that reconnected and we've been able to reconnect it, but then it still goes offline. That's the downside of the system because the connection is wireless - sometimes it breaks. Maybe there is something to configure, but I haven't figured out exactly which settings to configure.

I’m only giving 1 star because I have to give something. Do NOT get Vivint unless you really enjoy self-torture. We’ve had massive issues with them over the duration of the contract we signed but most currently I am sitting at our house with our smoke detector going off and Vivint refusing to send a technician out because it ‘looks fine’ on their end. I have 3 animals at home stressed to the max because we can’t get it to stop beeping. The most they have offered is to mail us a different smoke detector that we then install ourselves. We’ve replaced the batteries and called them twice. I truly can imagine what this would be like if we had a baby or children in the house. Worst customer service I have ever experienced. I’m not the type to write a bad review unless it’s something that is egregious and has been consistent. Vivint has been both. Save your money and your sanity and go with someone else. We will be once our contract is up.

We are thankful that we decided to go with the Vivint smart home system, we feel safer knowing we have this to keep our family safer. The technicians were very helpful and knowledgeable and walked us through each step for us to better understand how to use our new Vivint smart home service. We will be happy to recommend this company to everyone we know.

Tech assigned (Xavier) to conduct the installation was very professional as well a very knowledgeable about the product and services. He also provided well detailed training on the operation and configuration of the system. It was a very pleasant experience and I look forward to getting adjusted to the system and seeing how well it works.

The sales and customer service teams at Vivint were pretty cool. The rep talked like he knew what he was talking about. I'm satisfied with the service at this point. It's pretty cool that you can see who is at the front when they walk up, and if they ring the doorbell, you could speak to the person through your phone. You also control the air with the phone.

I used to have Monitronics and when my house got broken into, I came home with my front door wide open. The alarm was going off for about 45 minutes and I think the alarm scared them off but I was very upset that no one notified me that there was a situation. I never got a call from Monitronics and never got a call from the police. Then, two weeks later, one of Vivint’s rep was wandering around the neighborhood, telling me about theirs and they told me that they can replace our system with a better one. After talking with them, they had a pretty good rate. They set me up with a home security system and I have been with them for eight years now.

I heard about Vivint through a friend and found that they had more options along with their alarm system. They have a camera and with their system I can control my home from my phone. I went with them and the reps whom I worked with were nice and their professionalism was A-okay. I had a great experience with their installation team as well.It was the best experience I have had in dealing with an alarm system or company. With Vivint's system, my wife feels more at ease.

The sales person on the phone was great and the installer was prompt and professional. I’m really pleased with the equipment and the ease of use. I would recommend this to anyone who wants home security. I called on a Thursday night and the installation was done on Saturday.

They did a good job. They were fast and live chat help us solve another problem. Austin ** and Jaron were professional and very polite. They answered our questions information. They were quick and even cleaned up their own mess.

Worst alarm on the market. They have been to my house 23 times now to fix issues. Customer Service is terrible. Steer clear! I also have a system at my office which has resulted in 10 false alarms. The city now has charged us and Vivint will not respond.

We had ADT and hated it. We were interested in Vivint for a while so him coming to the door definitely helped. He was informative and dealt with all my questions. The prices are fair and comparable to other companies.

I am quite impressed with how Vivint works. The installation was smooth sailing. The cameras were installed just where I wanted them. I can access the control from my phone which is really convenient. The price point was quite affordable. I’m glad I have speaker capability with my indoor and doorbell cameras.

Vivint's sales rep was excellent, informative, and professional. The installation team was good, too. We’re satisfied with our alarm system. I’d get on the phone and go to the control panel if I got problems and everybody on the other end of the line either walks me through it or reboots something. So, it’s been good. The cost is too high. But still, I’ve referred several people to Vivint already.

Vivint came up to us and asked us if we wanted the system. Their representatives were really professional. They explained everything about it and they were good people. The installer was great, but there were some little details that needed to be fixed. I addressed it to the team member who pitched the idea. He called the installer and they went over it, but it wasn't a great job. I've noticed a little bit of distortion on the camera, which has a low quality. But I'm okay with that. I've stopped using the system and don't really look into it anymore, but my wife does. I haven't been able to download it on my phone. My wife still has it on hers, but I lost the password and haven't had the chance to deal with it. Even though there haven't been any break-ins, having the system gives me peace of mind of what's going on around my house, which is a great thing.

Vivint's installers were kind. Since they installed my system, I've had a technician come out to replace the little battery things on top of my door. Whenever I have a problem or something comes up, Vivint has very, very kindly walked me through it. They never acted like it was a stupid question. Their reps find the problem, correct it for me and stay right on the line while doing it. Through the years, we've liked the security part of their system. They have done a good job thus far.

I am truly thankful that I went with Vivint. I have not had any problems and have loved the security that I feel when I leave my home. I am definitely recommending Vivint to everyone that I know! I love the fact that people asked me what company I am with when they come by my home. It is an affirmation that I am definitely with the right company.

The representative arrived on time and completed the installation in the time stated. He effectively trained all of us on the equipment and app. The system and app are very user friendly. I don’t foresee any issues. I have nothing else to say.

Same day installation. Very respectful and professional all that I came in contact that represented ViVint. All scheduled appointments were set and everyone who came were very timely. Received a call before arrival. :) Would recommend to friends and family.

Everyone with whom I interacted including Aryn in sales and James **, my installation pro, were extremely helpful and knowledgeable about the product, service, and financing. This high level of customer service and security reputation are what brought me to Vivint in the first place.

Installation technician was very thorough, kind and respectful. Operation of security equipment was Easy to learn. Cameras are exactly where we wanted them. Software and app was very intuitive... would recommend to family and friends. Considering of having Vivint installed at business. We are very satisfied and glad we did this.

Vivint came by in the first two years that my housing truck was built. They were there every week. Finally, when I found out there were some break-ins going on, I talked to one of my neighbors who had Vivint and he said that he liked it, so I went with his words. I was out of town on business when they did the installation but my wife was there and she set up everything. By the time I got home, it was already done. The system is easy to access.

Vivint has been good, and they come out and fix things if we need them to. They're very fast in responding if we forget to turn off something or lock up the door. Also, the techs are very cooperative. If they find anything, they fix it right away. They're also very nice and courteous.

Excellent customer service. Larry went above and beyond in ensuring my home is and will remain secured. Highly recommended. From explaining the installation process and how everything works, he was professional and very knowledgeable. Thank you.

My 85 year old aunt, who lives alone and has a large No SOLICITING sign on her front door, unfortunately opened the door to a VIVINT salesman, thinking it was a relative who was arriving. He told her how much she needs a security system, how unsafe she is without one... And basically scared her into letting him call his installer. His installer started putting the system by her front door while she told them both that she enters and exits the house through her garage door and does not walk fast enough to turn it off at the front door. Neither would listen to her. While the system was being installed, she told the salesman she does not have internet, nor an email address. He told her that was fine, he would make up an email for her. She signed nothing while he was there and was told not to worry because if she was not satisfied with the system, it would be removed free of charge.

This is a great new alarm system. You offered way more for the money! The sales rep was great and even came back the help me install the app on my phone and set my password. The installation was quick and clean.

Excellent! Knowledgeable and great to work with. I would definitely recommend Vivint to others looking for home security and Smart Home capabilities. Our installer was great, friendly and really knew his product. He did a fantastic job, was fast, cleaned up after himself, and very, very professional! Overall it was an excellent experience.

The installers were great at showing me how everything works and even fixed a few issues. Everything is up and running even though I didn't have wifi yet to see the cameras on the app but they do show up on the touchpad.

The Tech- Mark was great... He was great with my youngest, she was asking a lot of questions... He took the time to explain everything to my spouse and 1... Would recommend him any time. Mark cleaned up after everything he did.

My friend in Atlanta has Vivint and I decided to try them as well. Their sales representative was really good. He was thorough, very friendly and informative about this system. The installer was quick. It took him about an hour to get everything up and running. He told me everything he was about to do, then he did it. He was very thorough as well. My system is better than the one that my friend has. It is set up such when I leave the house, and my heater goes on conserving energy. I can also do it for nighttime or for when I'm on vacation. Once I put the house on lock and away, it does all those things. My smoke alarm is very sensitive though. If I'm cooking something and a little smoke gets up, the thing goes off. I've had the fire department come because of that.

Vivint seemed to have a lot of the features that we wanted, and the price seemed to be about right. We signed up for a couple of extra features, and those haven't been as helpful as we'd like. But as far as the core security stuff, it's done exactly what it's supposed to do. Everybody has been great. We had an issue with the front door lock that stopped working, and they were really good about sending over the replacement. The techs did a great job too. They went in and everything went smoothly and quickly.

There was a Vivint crew in the area that was selling units and we really liked their rep. He was real friendly, professional and nice. He gave us his number in case we had any problems. We had ADT at that time but we liked the camera option from Vivint. At first I thought the equipment was pretty good, but it's starting now where it's not recording when people come up to the door. I also wish that they would have representatives spread out in the areas a little better. But the installers did great and overall, we would definitely recommend Vivint.

I signed a contract with Best Buy and paid for monitoring for a year and all the cameras and was told that I would have camera access through an app with or without monitoring when after one year I cancelled my monitoring and Vivint cancelled my app access to my cameras. When I called customer service they passed me around and told me I was a small list of Best Buy customers that they will not give app access to without monitoring, opposite of what I was told when I purchased and that some Best Buy customers can have access for 4.99 or 9.99 but they won't give to me. I was hung up on when I asked Adam customer service rep to transfer me after being on the phone for 1.5 hours. Horrible company. Be careful not to commit to their equipment or monitoring contracts.

I ordered via phone call a system including various motion and door/window sensors. I was very specific, and the rep (Brady **) repeated back to me each item. The installer showed up with much less than what I ordered, saying that "this is what I show was ordered". VERY FRUSTRATING. Brady said it was a recorded call, so Vivint has the evidence to support my version of events.

Vivint provided us with the equipment to start. Their sales rep was good. Their service is fairly good, too, but there are a few issues. Before, the internet couldn't work, so we had to reboot the system. Still, they've covered all of our needs and they have a decent price.

I've had Vivint for 10 years and contacting customer service has gone pretty well for me. I ended up getting what I wanted out of Vivint. However, after 10 years, I think they need to upgrade their system. I called them one time about it and they gave me a ridiculous price so said no. Still, they have done a fine job thus far and our system works.

Everything has been great with Vivint. I have their smoke alarm and glass break features. Functionality-wise, the system is easy. I just turn it on and off. But I don't use the keypad anymore. When there was something going on with the box, I called Vivint. The rep ended up having to send someone out and the issue was taken care of. If I set the alarm off accidentally or if something happens, they call right then.

We had a Vivint system installed and have been very very pleased with the system and how easy and user friendly it is to use. The technician was very helpful in getting us familiar with the product. We have had alarm systems before but this takes the cake. I’m definitely recommending my friends and family to Vivint, best system I’ve ever had and much more user friendly.

It was a pleasure from the beginning. From the phone call with Matt to the actual installation. Brandon was very knowledgeable and helpful. The installation was very quick and he was able to work around what we already had in place on the walls.

They did a very clean installation of the equipment and it’s super easy to use and has a lot of nice features... I look forward to seeing the other options for automation in our home in the future. I can’t review anything else as it was installed only yesterday. We will have to see how it works over the next couple of months... but so far so good.

Vivint is great! They gave us a package for a smart home security systems that fit our needs and budget for our family. Once we decided what we wanted, an installation crew came out within 15 minutes, and everything was completed and installed within 1 1/2 hours!

Issues with install and Customer Service. Did not complete the job I expected. Did not install sensors accurately and now customer service will not send anyone to my home. Poor service. Extremely poor. Customer service should be extremely responsive to newly activated customers. It was not handled but instead pushed off on me to attempt my own repairs. Horrible service. I would like a supervisor to call me back.

At first I wasn't going to have a new Vivint home security system installed because we already had a system that had been professionally installed but it had been a number of years. What I was most interested in was the doorbell camera as we live in a rather large house and often find ourselves downstairs away from the sound of the doorbell. So occasionally we would have people drop by and we never knew they came to the door because we couldn't hear the doorbell. However once I saw that I could also remotely open and close my front door I decided to have the entire package installed in our home.

I never received my window locks or the Nest thermostat. Can’t get the rest of my order and my representative doesn’t answer his phone. I called a number today but couldn’t get thru to a real person. It’s been over three weeks of waiting. I have someone who wants the system and she can’t get my rep either.

I moved from a condo building to a new house and to have peace of mind, I decided to purchase a security system. I customized my system with Vivint depending on what was required, depending on entry points, motion sensors plus two years of the contract. More recently, I tried contacting Vivint for changing the equipment I have to reflect the latest technology. I told them if they could give me something comparable, I'll continue being with Vivint. Otherwise, I would go with another company. I'm continuing with the company a long time and they should be replacing my equipment at no additional cost. I talked to customer service and they said they will respond. In the end, nobody responded.

I already have most of the stuff and so when a Vivint agent knocked on my door, they offered me the free cameras and the Nest thermostat. I got the cameras, the camera and doorbell, and my system uses the motion sensors and window breaks that I already have. The kid who installed the system did a great job. The cameras that I have, however, never work. When I reach out to Vivint, it takes 45 minutes to get them on the line. When I do get through, the reps are helpful but then it takes them another 45 minutes to try everything. I don't have an hour and a half to sit there and to try to diagnose my own problems. Vivint's service is horrible and I'm not satisfied with them. I should have stayed with ADT.

Travis was great. He worked quickly. Efficiently. Professionally. We were also able to use some components of our existing system which was important to us. The sales manager worked with us to ensure we were getting the best value. Thank you.

I would first and foremost like to say that I've been a Vivint customer for three and a half years. I got tricked into sighing a contract which they never told me was 6 years long! I mean my leased car is shorter than that, and of course theres no way to get out of the contract unless you pay all the equipment fees plus the remainder of what your bills would be which is ridiculous, that right there tells you how much they're dying for customers. I've had a couple problems in the past with my thermostats that the technicians couldn't figure out. I was out of air conditioner in Texas for a week in the dead of summer and they couldn't do anything for me. I kept telling them that there was no issue with the actual unit but since the thermostat and my a/c unit communicate wirelessly it kept telling the unit not to turn itself on.

Very people centered. Relaxed, friendly, answered all questions... Immediately wore his slippers to walk around... Brian is awesome tech. Will highly recommend Vivint to others. Fast, quick and simple. DON'T like if equipment is paid off we still would be in contract. SHOULD just be paying for the service and it shouldn't be too expensive.

I needed to re-activate my account and it was all done by the tech over the phone. He was patient and available when I reached back during the process. All went well and I am happy to have the system back.

Vivint came to my door and I liked that I didn’t have to have a phone line with them because I didn’t have a landline. So, that was kinda my sell and I signed up with them. I like the cost of their service and the fact that with it, I can access my stuff through my phone. So, if I forgot to set the alarm, I can just go into the app and do it from there. I have also dealt with Vivint's reps and so far, my experience with them has been good and bad. The people who came out were very nice and I didn't feel on-guard with them. They didn’t make me feel uncomfortable with having a strange man in my house with me, so that was kinda refreshing. They seemed very thorough as well and made sure everything was tested correctly.

I upgraded my house wherein I've got central air and my Vivint thermostat is not working with it, so I need to get somebody to come in to do that. Also, my doorbell thing was unhooked. I need to get somebody to come in to redo it for me.

I got Vivint for security and convenience and I'm fairly satisfied with it. The pricing could be improved though. But the installers were good and professional. Plus, the customer service has been good. They were very helpful and have provided a good customer experience.

I would like to say I’m having a wonderful experience so far! Matthew was extremely professional, polite, and answered all my questions with a business like quality! The installation process didn’t take a lot of time out of my day either. It was quick and easy.

Our salesperson said he put in an order for the person who installed the cameras to come back and relocate them since we were not satisfied with the original location we had him install. Supposable twice the request was put in by our salesperson and no one has yet to come.

I've been with Vivint for 10 years now and they've always been really good. I love them. They fix whatever problem I have right away.

Working with the Vivint rep was good, they were easy to get in touch with and they explained everything to me. Also, the installers were very nice. Since I have kids, I included in my package the smoke detector, the glass break feature, and the key fobs and a camera in my living room. I also have two of those things on the windows and then the doors. When I first got the system, I used it a lot. I hardly use it now though. The only thing I use now is the front door thing to get in with the code.

I am glad I went with Vivint for my home security system. They were pleasant to work with and the installation tech who came to my home was polite and friendly. Very easy to navigate. Would recommend to a friend and family members.

Paul the technician was pleasant and he took the time to explain everything. He provide great customer service. The complete activation from the first to set up and appt to the last installation schedule was a very smooth process. I would recommend this alarm system to family and friends.

The technician was very professional and pleasant in showing me how to work the system! Anthony was on time and explained the terms of the contract, automatic payments, and how to contact customer service for assistance! In addition advised me to register the system with Jacksonville Sheriffs Office.

I've been with Vivint for three years and the service has been quite good. We love the system. It’s easy to use. However, we got a really good price for a year or two, and then we didn’t. And then we have to threaten to leave, and they usually give another package. But at times we had to call them they’ve been very responsive.

The sales representative from Vivint was real knowledgeable about his product. He told us about what they offered, what they could do for us and what our needs were. But the installation took a little longer than what we thought. I was a little disappointed with that because I go to work really early in the morning. But they did call in extra people to get the job done. When they came through though, we have what I thought was a faster internet but they were having problems getting it to cooperate. The system seems to have a hard time transitioning when there is a break in the internet service. If we're closing the garage door with our phone sitting in the driveway and we lose the internet and go to our phone internet, a lot of times, it would say the garage door didn't close even when it did. But then if you go out of Vivint and click right back on it, when it comes back on, it'll show the garage door is closed.

Vivint was in our neighborhood installing security systems. The technology that they had at that time was a little more upscale than what we had. I got a hold of one of their guys that installed the system for us. We've had Vivint for three years now and I've had their people out here a couple of times. We added more cameras inside the house. Their people were very knowledgeable. Vivint is doing a great job at the time being and I'd definitely recommend it. I like our system a lot and it's working fine for us. I'm thinking about getting more cameras but I don't know how many cameras the system can handle. I might need a different panel because I have six cameras right now.

I'm very pleased with my Vivint experience. My sales rep was extremely knowledgeable and friendly. No pushy sales stuff... I added on extras that pushed me over my budget and my rep helped me “reposition” the layout to get what I needed, within my budget. The system is everything I need and price is good. Very pleased with this product and company.

We love our sales rep Sabrena and our installer Ryan. They were both very courteous and informative and fun to be around. I love all the technology and the customization aspects of the system. I love that I can check on my son and fur babies at any time. A+++!

The Vivint sales representative who came by was very comfortable to talk to and to have in our home, and then the installation went great. But they've had to replace the doorbell twice. The first time, they told me there would be a service charge for the guy coming out and that infuriated me. Why would there be a service charge when it's their equipment? Plus the girl I was talking to was a tad rude or condescending, and that made me angry. What I get frustrated about too is that when I call, I do all the stuff they tell me. I have to get the step stool out, unscrew the top of the monitor and take it all. I had rebooted the system for what seemed like 100 times but I couldn't get it fixed. It's usually the doorbell. Either the doorbell camera won't work or the doorbell won't ring when someone pushes it.

My son got Vivint and he showed me all the bells and whistles that he got. I thought it was pretty cool so we opted to give it a try. We were able to pick and choose the features that we wanted, like the doorbell camera. We also liked the fact that we could integrate the system with the stuff in our house and use it with our cellphones. We have our upstairs and downstairs heat and air integrated with it. We can also open and close the garage door and unlock and lock the back door that comes in from the garage. So if someone comes over during the day and they need access, even if we’re not there, we can allow them access if we want to. So it’s a neat package. It took a considerable amount of time to get it installed but the installers were all very nice and professional. They didn’t leave a mess either. So it was fine.

I really enjoyed Dennis coming to install our system. I install stairlift equipment for customers in their homes, and am very picky about quality of work. Dennis his all wires well, when drilling holes was necessary, he did it in inconspicuous places, and was pleasant in discussion. Very well done.

I posted earlier about how horrible this company is. It was long and you can read that one if you can find it. I can't find it. I stated they refunded my money. That was incorrect. They continued to charge me. I thought I had finally got it straightened out last week and just got a email that my monthly charge would be taken out off my credit card on the fifth. Stay away from this company.

We had a great experience with Vivint from the order to the install. We love the features and the price. The installer was very knowledgeable and answered all the questions that we had, Couldn’t be happier! I would recommend this service to anyone.

I like everything about the Vivint system. It's accurate. It tells you when the door is open, when it's closed and if the battery in the window is low. A couple of times, we've forgotten to take the alarm off and they called us to make sure everything was okay. The reps have responded to any questions that I ever had. Whenever it's time, I request the batteries for my window. Whatever I need, I just call them and they make sure that I have it.

All employees have been very pleasant to deal with. Unfortunately, attention to detail and the ability to make things right are lacking. Here are the facts: System installed and not tested. As a result, when I was out of cell service, the motion sensor was triggered by one of my dogs. The technician knew about the dogs at install. Apparently did not test. Result, a $330 false alarm charge from my PD. Also, door lock was replaced with smart lock, but keys were not checked before leaving. Next day, I try to use manual key and it doesn’t work. More rework. More time waiting for a tech. More time on the phone with company. Lastly, tech should have provided info for alarm permit. Where to go, who to contact, cost. Not done and that is irresponsible.

Vivint is a rip-off company. I've had them for almost three years now and never in those three years have I ever used the system. I never turned this thing on because I never knew how to work it. I’m 72 years old and their guy explained this stuff so quickly that I didn’t know what he was talking about. Then when the system kept beeping one day, I was on the phone with one of their techs for four hours but the tech never helped me. So I don’t use the system and I stopped paying for it. They did offer to come out but for a charge of $70. My experience has been terrible. My mother complained too but then Vivint went and sent me a letter saying I was gonna have to pay them $2,000. For what? I get very angry when I hear anything about Vivint.

Vivint's rep was pretty knowledgeable on the equipment and I had good interactions with him. Vivint has been protecting me for almost five years. My husband works out of state at times and I feel better knowing that my house is secured while I'm out and when I'm home. The system is easy to use. With my smartphone, I can use their app and they get notified. I have one camera and I can utilize the video. The app is a neat feature and I really like that.

I got the whole package a few years ago, installer very nice, all went well...for a couple of weeks. Then batteries started failing in carbon detector and front door, cameras stopped recording, alarm kept beeping, everything was failing. I called multiple times, no one ever showed up to fix. So I called, told them until it's fixed, I'm not paying. Nothing worked properly. They are real nice until something goes wrong, then you are ignored. I ended up having to pay the account off of course and equipment still in my house, nonfunctional. They take your money and run. Worst company award goes to Vivint. If I could give zero stars, I would. This company caused me nothing but stress. At the time I got equipment and service, I was a single mom that just got out of an abusive marriage and at a time I needed to feel safe and make my children feel safe, Vivint failed us! Worst experience.

Horrible installer situation. I climbed thru the roof myself to run cable after he told me it was impossible. Horrible job installing cameras. My house has a bunch of holes in it... very bad experience! He was lazy, and kept telling me what I wanted to hear, and then doing another. If didn’t want the system so bad, I would have told him to leave, and I almost did twice.

Great service. Very professional. The tech was very clean and professional. He explained and showed how to use the security system once it was set up. I tried ADT prior to trying Vivint and I don’t regret switching to Vivint was the best choice.

System is completely unreliable, customer Service agents are rude, use stall tactics, and refuse to remove my system that was paid for with cash less than 12 months ago. I was also misled that since I paid cash for my system monthly monitoring fees would not be required. Completely dissatisfied and just want this garbage removed from my house and refund my cash. Typical bait and switch business practices. Would rate zero stars if option was available.

One of Vivint's gentlemen was going around door-to-door and he was good. He knew what he was talking about, while the installation team that came and put the system in was excellent. They knew what they were doing and it didn’t take them all day long to install. They also told me everything about the system. I need to call them because I have the pendant and I want to know if I will be covered if I'm not at home. Otherwise, the features offered in my system are okay.

The young man (Barrington) who came to my house and discussed this service was very knowledgeable about this product. The installation team rocked the install. I would recommend this system to anyone looking for an alarm system. It is extremely easy to use. Service personnel are very friendly and seem to be very knowledgeable about the products used.

The Vivint installer was very helpful but the service has fallen off since. I tried to call somebody when I was trying to put in a quick set smart door latch but I never got anybody to call me back. I also had to replace the doorbell camera because it wasn’t working very well. The whole doorbell system is problematic. The system doesn't respond quick enough. So when you get back to try and talk to somebody, it's too late. They've already walked off the door by the time you get your phone in gear and get back to the camera. While recording people at the door was fine, we stopped using the doorbell thing because it's slow and nobody ever gets there.

There was a guy going to all the streets in my neighborhood and he was very persistent. I’ve ran across very few people who were as persistent as he was after I told him that I got a system already. He just didn't quit. The guy from Vivint had a laptop and he was showing me the difference with Vivint as compared with ADT which I had. I saw that Vivint was a superior system, it was computer-assisted and you can watch your home. However, the system stalls sometimes. I could go back and I could see the clock in my living room has moved three minutes over but it’s not giving me real-time. Also, I owed Vivint a nickel and they taxed my account a penalty of $10. I went to look at my house, and the first thing that popped up was I was delayed on my bill. I’m paying 49 and it’s not easy. That was my first time paying online. I pressed it and if my bill is 49.05, I hit $49 period, and send it to them.

The installer, Manuel was very nice. However, the system is not set up in a very aesthetically pleasing way. Wires are just stapled on the wall. For the price, it looks sloppy. If I were not with ACN, I would most likely not have the product, which is unfortunate.

We got our system partially installed last night because we really needed peace of mind after a break in at the beginning of this year. Everyone was friendly and professional. I would recommend the system for its simplicity, yet quality safety features.

Install Steve was very polite and knowledgeable. He reviewed everything with us step by step. He was very patient and helped resolved issues I had with the salesperson. He informed us of any promotional deals we were entitled to.

Joyfully ordered Vivint in October. Immediately after installation it quit working. It took 5 weeks before anyone could fix it & so they offered me $15 off. It went offline an hour after the tech left, I call and on they go explaining how to fix it myself (like always), but nothing works. I just wanted to cancel by 5/6 weeks in but Vivint wasn’t having any of that. Ya, cancel a contract with Vivint is damn near impossible. They will continue to send technicians out, and eventually charge $45 for them.

Chase offered an upgrade on Saturday and told me they would install it at 11:30am. I called and texted him and he never responded. It finally got installed at 11pm by Aaron. I must say he was the most professional of all the techs. He did not have the smart drive and told me Ruben would be stopping by around noon on Sunday. At the 3pm no one had showed up yet so I called Chase and texted him. I received no response. Reluctantly I texted Aaron who did text me back and said he would reach out to Ruben. Ruben finally called me and asked if it was ok if he came by Monday at 3pm. I told him yes that would be fine.

This is the worst company I have ever had to deal with. Customer service is absolutely horrible. I have been trying to cancel my account for 5 months now. A representative will tell me it’s taken care of, only to receive another overdue notice and no one know what I’m talking about when I call to say my account is closed. HORRIBLE company! Don’t do it!

My friend referred me to Vivint and I interacted with the same person that my friend had for service. At the time, I didn’t have the cameras outside or the Ring camera for the doorbell and that was one of the things that made me switch. The rep was able to get it working in a timely manner and I'm satisfied.

David was my technician. He gave me a call before heading to my house and was very professional and polite. He went over my package details carefully and made sure I understood exactly what he was there to install. He triple checked his work and was very thorough. At the end of the installation, David spent time walking me through the new panel and the app to make sure I understood everything.

I am very pleased with the system that was installed, especially the doorbell camera! It is easy to use and I feel safe when I'm home and love that my house is secure when I'm out. The technician who installed the system was professional and knowledgeable. Francisca **, thank you for recommending this security system and Skyler, thank you for reaching out.

We already enjoy this new service that is going to protect all my family with this great and simple equipment that you supply to us. This is going to be the new and safety program for us and it's going to be good even for my insurance company that probably it's going to appreciate for this safety program.

Tim was awesome! Got the job done fast and accurate. Very personable and knowledgeable of the products. This is a product that I would suggest to others and especially have Tim as the one to install! Great products and sleek looking display.

Excellent, timely, and clean install provided an excellent tutorial on the system. Installer let me know if I had any issues or questions that he would be available to assist. Thoroughly satisfied with the system. I would definitely recommend the system to friends and family.

My daughter had gotten Vivint and I decided to get it for myself. We use the system as it was installed, mainly for the alarm. When I was setting it up, I asked about the doorbell camera. They said it will come out so I said that I will wait. He told me to give them a call when they come and they will come out. But when I called, they said that nothing was in the paperwork so I won't get it. I was a little bit perturbed at that time but that was my only negative experience there. Nevertheless, I would recommend Vivint. I would tell others to use them and that it has been fine. But they should make sure that anything that was promised is written on the paper before they sign it.

The company I had before Vivint had sold out to another company that I didn’t wanna be with. They never even bothered to tell me they had sold out. So it was a coincidental thing when Vivint came to the door. Their reps explained to me what I didn’t have what I thought I did. I listened to the pitch and it was gonna be less money than I was currently paying monthly. So I went along and let them do the swap out with the equipment, as well as the wiring up. I initially had a very good success in terms of installation and explanation of how to use the various gadgets. Apparently, though, they don’t service the secondary problems that might come up.

My experience so far has been great! Keep up the excellent customer service and follow up! The Vivint system makes my family and me feel very secure! Thank you for your excellent job so far! I hope to stay for many years!

Salesman and installer were very professional respectful and explained the product & installation in a professional way. The installer made sure everything was installed correctly and advised if we needed anything or we were having any problems to called them and they would address the matter right away.

The install not very professional and the install crew could not figure out how to correctly wire the doorbell camera so they ended up running a separate cord that had to plug into one of only two outlets I have in my garage. The equipment required a lot of drilling and cords that had to be plugged in throughout our home. At one point, the installers ran a cord to the wrong area and when they removed it, they pulled it from the wall and all the staples were left on the garage floor in the area where we park our cars. Luckily I picked them all up before they ended up in our car tires. The cameras had trouble connecting and the doorbell camera never worked even after installers left. I canceled service the next day and ended up getting equipment from my former alarm company, Frontpoint. They were cheaper monthly by $30 and way way more professional.

After clarification on payment and package issues, which delayed install a couple of days, waiting time was only 2 days. The install was faster than expected and everything worked great. Setup was easy and instructions easy to follow. Technician was very cordial and knowledgeable on his stuff.

The installation was flawless and the tech did a great job explaining the system. We also like the cheap entry-level plan and contract-free option. Vivint’s main drawbacks are pricey equipment and long contracts. We like that Vivint is compatible with tons of third-party smart home equipment, so you can sync your system with smart lights, locks, plugs, and more.

When I called up Vivint for the first time, I just asked questions, like how much it would cost to install this and that. The guy instead asked for my name and other info for data farming and building an account. I told him no, that I'm not playing that game and he's gonna tell me what I wanna know and I'm gonna call him back. While he didn't get the sale, I did call back Vivint at a later date. Lauren, the tech I worked with, installed my first system at my other house and then when I moved, she moved the system too. She got both places set up and secured. She also sold me what I need. The installation at both places went smoothly and it was seamless. She knew what she was doing and she was able to overcome the obstacles.

Xavier was wonderful to work with, showed me everything (not my order number though???). Hopefully I won't mess it up! Very neat and cleaned up everything. Great instructions and put up with noisy dogs. Used some equipment that was already in the house to make overall price less expensive.

Larry our installer was very thorough explaining and ensuring this was the right product for us. He cleaned up after and ensured we were satisfied. We previously had ADT and switched over. We like our new system which includes automatic lock, door camera, etc. It is a lot more modern.

Everything about the process was very painless and took very little time. The price point is terrific and didn't seem to have any crazy small print like a lot of other services. Will recommend to friends and relatives as much as I can.

Great fast & friendly service. I would recommend Vivint Smart Home security to all of my friends and family. I will refer Vivint SmartHome security to anyone how wants an Internet-of-Things all-in-one home Security solution. Please feel free to send me any discounts as well.

The installation was quick and thorough. Larry, the Vivint technician was extremely nice and helpful, taking the time to answer all of my questions and concerns. I would recommend Vivint alarm system and services to anyone. I am very happy with the product and the customer service.

My neighbor had Vivint and I liked what they had to offer as far as outside and inside security, plus the cameras. So, I decided to go with Vivint compared to the company that I had. Signing up was easy. We did it right there in the house. The rep gave me a demonstration of how it works. He was from out-of-state and he was showing me how he can control his house even from far away like that. I really liked that idea, that you can control things in your house and see what’s going on.

Great experience. James is an excellent salesman! Very caring and following up on us, his customers! Great product! Would recommend it to my neighbors and friends. Installation quick and good explanation about how to use the unit. The smoke detector gives me peace of mind knowing the fire department will be dispatched. I feel very secure now!

The process was smooth and upfront. The installation was quick and easy. I would recommend it to anyone I know who is interested in this type of service. The technician was knowledgable about the product and was clear about the services and products he was selling and installing.

Salesperson as well as installer knowledgeable, courteous, and informative. They both made sure that I knew how to operate new system and was aware of how to contact them whenever I needed to. Both were very professional and accommodating to me.

Great experience. Serviceman (Curtis) was excellent. He was very informative and knowledgeable. A great representative for Vivint. The product seems to be wonderful. My wife and I both are very impressed. We would recommend this product to friends. Again, outstanding serviceman.

We're pretty satisfied with Vivint, but the shop door sensor has been losing communication. I had them send me a new one and replaced it, but it’s still going on. It’s just one of the little nuisance things, and it reoccurs occasionally. On one occasion, the system itself lost communication too. But I just messed with it at the panel and it came back to life. Overall, Vivint is doing better than I could expect.

The sales rep of Vivint was very passionate about the sales and was able to cater his message to the feedback we were giving him on what we were looking for. He was able to directly relate it to what Vivint had to offer to cover it. He gave us all the features, I was able to go through it, see what would work best for us. And we were able to just customize it based on him giving us everything that was available. The installation went fine as well. It was same-day installation. The installer was done quickly and made sure everything was working before he left.

Vivint has the technology for home automation. We have the adjustable thermostat and then we have the front door that you can unlock and lock from a cellphone. If had to have someone take the dogs out I can let them in. Also, I have the keypad. Right now we’re just waiting to add on to the system a couple more of those door locks. I would like one on my garage door. I like the concept and I like the features that they have. You just have to watch who’s doing the installation. When they put some of the stuff up, the guy was like, “Oh, these are drywall screws.” But they never put any inserts into the drywall to screw it in to. They just screwed the screws into the drywall, which I fixed. They didn’t really know their way around.

Caleb was amazing. He explained each product to me and my family thoroughly and made sure I made the right selections for my household. He did an outstanding job with installation and setup! The setup was easy and quick and Caleb made sure we were all set up and working properly.

I was disappointed with Vivint for not showing up last Saturday. They said the job order was double booked, anyway, they offered me a good discount after the incident for my inconvenience in which I was happy about. Hopefully, we will like the service and looking forward to a great start with having a Smart Home.

Installer was awesome. Pay this guy more. He was quick and very informative. He was also patient with all of my questions. Hopefully all of your installers are in his level and I’m very happy I got someone who is very knowledgeable and loves what he does for your company. We need more people like him in the world.

Naturally, when a couple of door-to-door security salesmen come knocking because of the ADT sign in the front yard, you put up some walls almost immediately. Luckily, your crew was super knowledgeable about their product and answered all of my questions honestly without forcing a hard sell. On a scale of 1-10 I would absolutely give the guys a 9. Door-to-door sales is always an annoyance, but when you have a compelling offer and friendly team members it makes things 1000x easier to swallow.

Awesome experience with the installation of my security system. Installer Michael was excellent in providing a perfect, professional installation. He answer all technical and questions about Vivint. I will recommend Vivint to my friends. He provided an excellent demonstration of the system.

I needed an alarm. I called Vivint and it was good dealing with their reps. I chose what features I wanted and they gave me a price. Then they came out and installed the system. And their installation team was really good and knowledgeable. I'm happy with Vivint's service and I have recommended them to friends.

We took over an existing contract. Christian was very helpful and thorough. He answered all of my questions and went above and beyond in helping us get our account and home set up! He showed me how to use all of the equipment and made sure I understood how to use the app! 10/10!

System works beautifully but I am concern with the fees. When I visited Sam I was told by the rep that no monitoring was required. Now there's monitoring and equipment insurance. I don't want insurance on my equipment. My next payment is $40 something and I still have to pay Guardian $37.88 monthly. Review my account. Your product is great but too expensive for a retiree.

I have had multiple issues of being told one thing by an agent then when you call back it is something completely different. I had one customer rep that refused to transfer my call to a supervisor or even another rep and flat lied about knowing who was in charge or on duty as was confirmed when I called back and got another rep on the line. They never disclosed during the sale, install or cancellation of monitoring that this includes the mobile app functionality and could not provide any documentation where that is stated so.