Vivint Reviews

Two people mentioned Vivint to me and they explained what they had and told me that they were really happy with it. I checked into Vivint and got their service for my home. I've had it since January this year. We put in a second one for our business over the summer. I feel really comfortable with the system. When I had to reset the system a couple of times and had different technical things, Vivint's customer service helped me out and walked me through it.

I found Vivint to be good after their door-to-door salesman explained the service and the process to me. He knew the product well. The team that installed the system also did a good job. They were quick and they knew what they were doing. I got the basic package and that is all I’ve wanted. I'd recommend Vivint and tell people that if they wanna secure their home, Vivint is better and cheaper than ADT.

The gentleman from Vivint had entered the home and tore my security system. He said it was outdated and they spin off ADT. I asked him why he did it and that he didn't have to tear it up. He could have just cut those wires right there in case I wanted to utilize it. Even though they may have upgraded, I did not expect them to tear up my system and break it up like he did to keep me from utilizing it ever in the future. He wasn't professional at all. Some of the things he said was fraudulent. But I have yet to see that particular individual again since he installed the system.

My wife and I went to a home improvement show last month and spoke with a vendor for Vivint Security Systems. The system sounded like a great buy. After the install I started testing the system and they didn't install it completely. When I called about the improper install they refused to fix problem without signing a long term contract. I spoke with another friend and they did something similar to them. VIVINT is a hustle. DO NOT BUY THIS PRODUCT???? SHARE THIS WITH EVERY. YOU CAN TO STOP THEM FROM THEIR HUSTLE.

This notice was posted online on 10/1/18 and also e-mailed to customers like myself. This notice is saying that customers will no longer be able to monitor their homes from any mobile device. The only way to playback video will be from the Sky Control panel which they “claim” provides 30 days of continuous video storage. This may be true for others, but certainly not for me. The only videos I can view are for the current day. Without the app the system is useless. "Please be advised we will be phasing out the Vivint Smart Drive app in the coming months. The app will be removed from app stores on November 30, 2018 and no longer supported after February 28, 2019."

Very good experience and system. I have two homes secured by Vivint and my family and I love our new system, customer service was great also. I was previously with ADT but Vivint came and saved the day. Very happy customer.

The ease of being able to arm/disarm from the app is so helpful. And everything is very customizable to your liking. I highly recommend! We feel safe with everything that comes with the system and will continue to use it for years to come!

Great technicians. They were friendly and had great customer service. They were able to answer our questions and install equipment in a timely manner. Equipment is easy to use and we feel protected. Love the cameras and that we can use Vivint with Google and on our phones.

Customer service is very professional, I really satisfied with the service. The value is wonderful, the installation was very good and clean. The view of everything I wanted is perfect, I will recommend it. Sometimes I forgot to turn the alarm off but I still learning.

Shopping for an alarm system I came across Vivint. I did what most people do, research the company. I found a hand full of negative reviews, most of them were people complaining about their 499 dlls to get out of contract fee and some said they were a scam. Well... regardless of the bad reviews I decided to give vivint the benefit of the doubt and I am glad I did. I am extremely happy with such a professional and high tech company. They have done all the opposite of what people say in their negative comments. Yes, there is a charge if you break the contract, but guess what? There is a charge in any other company as well. They ask you to read three times the terms and they make sure you understand what you are signing. They call you to rate their technicians, they are on it like no other. Their system is the best in the market in my eyes. Their rates are very competitive and cheaper than Other brands.

So far I am very happy with our Vivint security system. The installers were very helpful and patient when showing us how everything works. And I am in love with the doorbell camera, picture is so clear. My family and I use the app everyday without any problems. I honestly don't have any complaints!

John was so nice, professional, and knowledgeable. He knew the product and was confident with the service he provided. I was a customer with Vivint 4 years ago and I couldn’t wait to get them back. The services Vivint provide as compared to other security services is hands down....the best. I am so happy to be a customer with them again.

Installer, Frank was very knowledgeable and friendly. They arrived on time and completed the work in record time. I received THE BEST training on how to use the alarm system. I would definitely recommend to all my family and friends.

The Vivint reps' expertise was adequate. The installation went well and took no more than an hour. For the most part, the system's features are okay. However, reviewing a video footage through the mobile app has been a struggle at times. 30% of the time, it keeps saying there’s a problem. I have to reset it and hope again. Aside from that, everything seems to work fine.

Vivint system is wonderful to work with. I feel so safe at home and away from mine home. I have complete control over my house with the doorbell camera. I also received a discount on my homeowners insurance. What more can you ask for!

Alex came to install our alarm system. He worked quickly and explained to us how to activate and disarm the system. He took time to answer our questions and was very helpful. We are very pleased with the installation process and his customer service.

Friendly, honest, flexible, and accommodating. We initially were scheduled to use another company however once we sat down with a Vivint rep, we were impressed with the offerings and price points vs the other company. We got way more for our money.

Everything about Vivint is perfect. Installation was quick. The system is super friendly. I love that I can check the status from wherever I’m at and ensure my system is armed. I would recommend Vivint to family, friends and strangers!

I've been using Vivint for three years now. When I signed up with them, I had a good interaction with their sales rep. He knew his stuff and I didn't feel any pressure. I chose to be able to open the door from my phone, as well as the alarm and the cameras. The guy who came to install the system was good. However, he did the installation so fast that there were a lot of mistakes. A week after that, two guys had to come in and fix whatever he didn’t do right the first time. But so far, our system is running okay. Vivint is a great company and I highly recommend them.

We liked Vivint's equipment compared to other companies. The service has been good. We had a good communication with the sales team. The installation team did the job in a timely manner, and communicated what they were doing and why they were doing what they were doing. I would recommend Vivint. We've been happy with their service.

From start to finish, excellent experience. The service guy was on time (even a few minutes early). I had not given Vivint all the information that they needed, but the service guy was adaptable to all the changes that were needed. He gave me expert advice about where cameras and motion detectors should be placed. And he was very pleasant and patient throughout the entire process. Definitely an A+ company.

They are a scam! They try to upsell you with a new panel/equipment at absurdly high cost. Our "brand new" equipment stopped working within six months. After many phone calls, no show technicians, and months of frustration I finally just gave up. There is no way to cancel without paying the remainder of your contract. Please, do not place this burden on yourself or your family. There are better companies out there with services that actually work. This has been a nightmare of endless stress. I cannot believe they can get away with operating like this. I am contacting absolutely every outlet that I know in order to warn consumers.

The guy who came for installation was great. He explain everything to us with patience and whole installation just took around 2 hours! Definitely will use their services for our parent's house in near future.

I don’t know how many reviews I have done, but my system was a pointless purchase that does not work. I’m not exaggerating when I say I had 7 work orders in 13 days. Multiple techs came out and the issue is still not resolved. I’m beyond disappointed with this system. I will pay you guys to remove this system and terminate my contract immediately. By far the worst.

The initial telephone salesperson told me I could reuse my Time Warner sensors with the exception of the cameras. Obviously couldn't!! The installer and the person he contacted while here did get me as good of a deal as possible however it still irritates me that I spent over $400 on switching out my thermostats and couldn't even use them. You need to train your salespeople better.

My Vivint service package includes a doorbell camera, the backdoor camera, and the sensors on the window. The salesman who knocked on my door was great and the installer came within 10 minutes. I didn't have to wait and it was on spot. The cost is good but I am upset that I can't cancel until I own the equipment, that's the only downfall of it. But other than that, everything's been good. Vivint is great and they have resolved any problem I had anytime. Also, I've referred someone to them.

Vivint's service has been great. I really enjoy it. I have the feature in case the windows break, a doorbell camera, and the 24-hour security system. I had chosen everything that I needed. Vivint's reps didn't try to sell me anything I didn't need. The installer who was here was great. He was very fast and when I had any questions about anything, he answered them for me. I had brought in my own door lock and he installed it for me. If my friends ever need a security system, I would definitely recommend Vivint.

I had a good experience with Vivint's reps. They were friendly and did everything I needed. Vivint was in the house I moved into, I just had them install a doorbell camera. The installers were good, fast and on time. Plus, the installation didn't take that long. The features are good and I'm happy with the system. It does everything I need it to. I'd recommend Vivint.

The service techs are incredible! They go above and beyond to make sure everything is perfect. My service techs worked together to make sure everything was installed to its maximum benefit. I would highly recommend them if I ran a business. Definitely would want them on my team.

From the beginning of the process through the installation, the whole experience was fantastic. It was smooth, the installer answered all of my questions and it was very quick. I feel like it's an incredible value and I can sleep better at night knowing that my family is protected.

For over a year now we have been having ongoing issues with our Vivint doorbell camera. It doesn’t record when visitors come to our door or on any part of my front entrance. I have had well over 12 techs out in the past year with three in just this week alone. If you're looking for a doorbell camera that actually works then I wouldn’t get Vivint’s as they can’t seem to get it to work. Every tech says something different and they all always talk crap about what the previous tech tells us. Not to mention the fact that they use contractors who seem to drag their whole family along for an install. I’m so frustrated with this service! All I want is a product and service that fully works, I mean after all that is what I am paying for!

As a first time homeowner, I was very comforted with the help from our Vivint equipment installer, Chris **. He was extremely helpful and patient with me answering all of the questions I had. He took his time and showed genuine care, not only in his work, but also the happiness and satisfaction of his clients. I would recommend him to anyone!

Mr. D. ** was awesome and very professional and explained everything to us! I am so glad my Aunt Deb ** referred us to this company. The features are clear and the sound is crisp! Once again we The ** are very pleased.

So far we are liking the system, we were never advised to use internet service to connect to the alarm system, that's the downfall. And in my area were we live is limited for services such as internet and but you guys had us thinking we were able to get services and come out and the set up was quick. We are satisfied. Just not satisfied with the no knowledge of internet services, which should have been explained to us. The tech was very knowledgeable on what he was doing, quick with installing, besides our internet being so slow that's what took the longest.

My camera has never worked. Called multiple times and on hold over 10 minutes each time. Disconnected several times and had to repeat the same issues. Impossible to get a technician out to repair. I give up. The problem has not been addressed after multiple.

Vivint is a good company and one of my family members uses it. The sales rep was very helpful and made sure that I was getting the best price for the situation for my property. He was really good with understanding entry points, as far as setting up the motion sensors. I also appreciated the fact that the installer was very aware and cognizant of where we were putting the device in the property and minimizing any holes in the wall for that. I thought of one place and he suggested another that would not require as much damage to the property. The service package, which has the monitoring, is a little bit expensive per month but I’m satisfied with the service.

Service is really good, I feel like the house is protected while we are out. Doorbell with the camera and the screen where we can look is a plus. We love the Nest thermostat, looks really good in the room and easy to use.

The original installation was excellent. The gentleman that installed was good. I can not say the same for the original sales person. When he started talking to me let me believe That he was working for my original service I had.

Installation was good, system works well. Not sure I have a need for the light switches if I can't schedule the on and off times. Disappointed in the door bell camera, I hear the door bell a couple of times before it gets to my phone and it takes so long to get to the camera, it isn't very useful. Still working with the cameras to get value from them.

Vivint sent a troop of people in town that were going up and down the streets and knocking on doors. I spoke with their sales rep and he was very pleasant. His whole game was to sell but he was very nice and knowledgeable. During the installation of the system, the installers came quickly and I didn't have to wait long. The guy that installed it was very professional. At that time, I thought it was a very pleasant experience but I found out later was that many things were left out. I was not instructed on a whole lot of things so I didn’t know how to do many things. I didn’t know the system had things that I should be doing or looking at. I did not know that there were supposed to be updates along the way, that I was supposed to go in to certain parts, into the little menu on the panel, and maybe check for certain things. I had very basic instructions on how to adjust the temperature and the alarm.

They are the worst company I have ever dealt with. System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they told me they would. I have hour long phone calls with them due to being on hold for so long. Horrible, horrible company. Never again with them.

Friendly, helpful, knowledgeable staff. Quality products even for those without high-speed internet. The setup on the phone was easy, and the customer service rep was very helpful and informative. Our installer works with Vivint so you don’t have to worry about some contractor pulling things like the other companies.

How do get my permit from the local government. This is connection with the alarm system. This is one standing issue to complete the installation. I need information on the sale of outdoor camera and door lock. I am happy with my giving smart home system.

I absolutely love it, I feel protected if anything ever happens. I can also view who is at my door from anywhere in the world. I recommend everyone get this product. I showed my neighbor it and she loves it, she is getting one also. Best product on the market.

Awesome service by tech. Very friendly and honest about the installation and very knowledgeable. Made it where he was out in 3 hours so I can get back to sleep. Explained everything thoroughly and cleaned up any mess he made.

I have TWO of these systems at different locations. One works GREAT and the other has NEVER worked since day one. Even COMPLETE REPLACEMENT of the system and STILL JUNK. Cameras go offline all the time. Sensors go off for no apparent reason. The NEW system, turns out to be USED OLD STOCK. Only found this out, because the CELL quit working and alarmed the system with a code NOBODY knew what it meant. I have stopped paying and contemplating lawsuit. I have spent THOUSANDS of $$$ and dozens of hours on a system that goes offline all the time, has to be rebooted weekly and fails to show movement when the cameras are actually online! ***STAY AWAY***

I've been with Vivint for at least eight years now and their prices were comparable. They have been exceptionally good in helping me the issues I've had. Recently, I was having an issue with the weather feature. When turning it on, it alternates between the display and the weather, and it was not working. I spoke to a technician on the phone and he walked me through the solution and it was resolved.

A couple of people I knew were using Vivint. The reps were okay although they were a little on the pushy side. They said that if I didn't do it then, I wouldn't get this amazing deal. I asked if I could have at least a day to think about it, but it had to be decided already, and I was quite surprised with that. It was the salesperson and his buddy who did the installation.

We're satisfied with the service of Vivint. The only thing was they cracked some of our siding on one of the cabinets during installation and we still don’t have that fixed. But they were very accommodating and they did their job. They cleaned up after their work so we were happy with that. They worked us through the things we needed and then they let us know that we could contact anybody, which we did once or twice to ask how we could do certain things. Their sales reps have been good. They're easy to get a hold of and they’re willing to help and fix things. Vivint delivered what they promised and I would recommend them.

Have had system for 5 years. Never a problem with it. Actually had to use service for a small fire when we were gone. Thankfully it all turned out well. We took the system with us when we moved. Easy process of transferring and getting set up in new home.

The motion detectors Vivint used in our home need batteries with 18 months. Cost per detector is $14. Hard to find batteries as well Cr123A. Comparing VIVINT motion detectors to other home that uses another security company Alarm.com detectors and equipment for security their detectors and all door detectors are over 3 yrs old and no batteries needed changed to date. Plus those batteries are cr2023 button batteries and only need one at $2 each. It’s easy to see Vivint has a long way to go. Also Vivint needs to increase their app's performance and the rules available in the app are secondary to Alarm.com by far. Vivint will be coming out of this house in 18 months. About battery replacement time. Shop around.

Vivint sent a crew out into the neighborhood and a guy knocked on my door. He was a really nice guy and my experience with him was great. For the installation, one guy came out and he was very good and quick. It was kinda late in the evening when he came, so he was so fast that he did it in no time at all. He was supposed to come back and do something else to the windows within the next day or two, but he never came back or we weren’t home when he came back. But it was no big deal and it didn't affect how anything worked.

I had a very pleasant experience with Vivint's sales rep that I ended up having their system installed. And it was done on the same day that I dealt with him. He was respectful, informative and he answered all my questions. I got two cameras, a few door contacts, window contact, motion detector and smoke detector from them. The team that installed those was respectful and quick.

We had a very bad experience with Vivint. We had a buy out with our former Security company and Vivint did not want to complete the buyout. So we went back to our former company. However when Vivint took their equipment out they took the power source out and wires that were needed and the reinstaller had a rough time. Now we have to pay for a new transformer when we shouldn't have to!! We are not happy!

The people who installed my system (Jared and Nate) were friendly and professional who made sure all my questions were answered. Scott was so helpful figuring out what I needed and how I could pay for my system and what exactly I needed.

Great work. Guy arrived promptly on time and was very courteous. He thoroughly educated us on the system and FAQs. Very good service. I will definitely recommend this service to friends and family. Thank you very much.

I had a rep come to my house and tell me that since I was a corner house that they had a special for me if I agreed to put the sign on the lawn. There was no special rate. I was told I was leasing the equipment, come to find out 5 months later when the system isn't working properly and I want to discontinue that I'd have to pay the entire balance of the equipment in full.

We had a young group of college age men come to our neighborhood to sign up local residents. After talking with the young man representing Vivint it appeared to be a very good security system. At this point I should have listened to my gut feeling and sent him down the road. The well versed college student from Colorado gained our trust and convinced my wife and I to sign up. The main reason was not only the equipment offered for this “limited time promotion” but in his words “you can cancel after 6 months. No questions ask”. IF you place a Vivint sign with light in the front and back of our home.

I've been satisfied with my services from Vivint. Everything has been fine as far as quality. We got the cameras and the doorbell camera. Every time I've talked with their reps, it had been smooth. The technician who came to our home for the system installation was also professional. We had Comcast as our home security provider before but Vivint is a little bit better. When the alarm goes off, their guys call to make sure everything is okay.

I got Vivint's cameras at the front, back and inside our house, including a doorbell camera. My mother-in-law is getting a little older and we wanted her to feel a little bit more secure so we also got the little life alert. The installation team answered any questions that I had and showed me what they were doing. When they got done, they walked me through the panel, how to set it up and how to view the different features on it. The reps of Vivint are also very professional and willing to help out. They are easy to get ahold of. I had to do something with the system the other day and I called the tech support. They walked me through step by step and helped me correct the problem.

The Vivint salesman who came to our door was very friendly. He explained things and made us feel comfortable. Then the team, who installed the system, did a good job. We enjoy the Vivint security system and I feel safer now that I have enough coverage with the house.

I love all that Vivint has to offer and think it is offered at a great value. Had some hiccups with the installation that ended up requiring a lot of time. With that being said, I have never experienced such great customer service. Everyone is so friendly, helpful, and goes above and beyond to fix things. I also LOVE the accessibility on my mobile phone. I would recommend Vivint to anyone and everyone!

Our installer, Rubin, was as professional and nice as could be. We’re so happy with the customer service, explanation, patience, cleanliness and overall experience. Would HIGHLY RECOMMEND! Vivint was a referral from my cousin and we’re so happy we chose Vivint for our security needs!!

John went above and beyond to ensure an easy, hassle-free experience with the installation. He is fast and efficient, but took the time to explain everything clearly and simply. He made sure we had every opportunity to ask any questions.

Battery alerts sounding since day installed through numerous resetting but none worked. Sending technician back out to fix, did however silence the alert beeping. thank goodness. Glad that sound has stopped now. Hopefully it will be fixed.

Vivint’s installers were punctual, dressed appropriately, very well mannered and articulate. Explained ahead of equip. to be installed and took notes as I answered his questions. Cleaned up any mess made during install as well. They installed all new home automation equipment, so everything can be pretty much controlled by your smartphone device. They mostly installed wireless equipment from the video doorbell, a new Nest thermostat to light controllers and of course the home alarm system (+more) that can be all tweaked with a few taps/swipes of your thumb.

Any time I've had an interaction with the Vivint reps they have been great. The installers were also fantastic. They worked and got everything straightened out. I also love the quality of the system. You will like Vivint a lot better than ADT.

My interactions with the Vivint sales rep went well. They explained everything well and I understood everything that they were doing. However, the installation team had some trouble trying to get everything together. They messed my HVAC system and part of it went bad. A part of that had to do with the thermostat and part of it had to do with the installation of my HVAC system, so it wasn’t totally on Vivint’s fault. They were getting frustrated as well trying to get the thing to work like it should and eventually, it did work out. By the time they left, it was 11:00 at night so we were all exhausted. Other than that, everything went fine.

Kevin has been working hard on his day off to make sure my installation is completed as promised. He also makes sure my order is completely corrected even he has to speak to 5 different reps. I'm happy with his work ethic. The only problem I have now is the networking issues. Will call in tomorrow about that.

They guys that came to do my install were very nice and very informative. I appreciate their professionalism. The trainee was great and confident and his trainer was wonderful as well. They were on time and helpful in suggesting additional security options and that was greatly appreciated. They did a great job. Thumbs up.

After having a less than desirable start to my relationship with Vivint (due to the contractor not showing up to install) I have to admit that I was shockingly surprised when the Vivint installer showed up in his place. The Installer Abe was a younger guy but has been working for Vivint for 6 years. He did a fantastic job installing our system. I was very impressed with the quality of his work as well as the speed that he did it with. Very nice and professional.

I freakin love this system. The garage door opener on my phone is awesome. It has saved me from running downstairs a couple times now. The video door bell is the best. I can see my whole front yard on my phone. Not worried so much about “Porch Pirates” anymore. The video quality is good. I like that I can take still pics while watching the video on my phone. The best thing overall was the installer. He was fast, efficient, clean and super knowledgeable. He took the time to explain how everything worked, until I was comfortable with the system. Not sure what they teach these folks but whatever it is, keep it up. I have a feeling it’s the caliber of the people. Many thanks, Vivint, couldn’t be happier...

Donte and team that came out were great. Super knowledgeable, very thorough in both the explanations of the product and strategy behind the placement. I feel really good about the system and how it works all thanks to Donte and team.

Guy was very good and helpful. Vivint easy to use. I like the app because it makes it easy to lock/unlock and arm/disarm the system. Vivint helps me feel secure in my Home without a lot of hassle with technology. I appreciated the fast install time once we called to make an appointment.

My Vivint Technician was awesome. He listened well & recommended things based on my needs. He really went over & above what I expected and was really helpful. I’m really happy with the product & service. It’s easy to use, subtle, & sophisticated.

I have called three separate occasions in regards to the name on the email and account. The name on the account should be MaryBeth **. For some reason it is showing MaryBeth **. The customer service agents have told me that they have changed the name to reflect my correct name as the automatic payment will come out in my name MaryBeth **. I don’t know why it seems to be so hard to get the name correct as I am the one who signed the contract and purchased the equipment and the system. Please help as the payment is due October 16. I want to make sure the payment goes through. Thank you.

Decision to buy was easy to make. The team was professional, knowledgeable and polite. Really like my system after day 1. Nick was especially knowledgeable and jumped in to help on the install. Luke was great too. Then another young man came to help too at the end. Good display of teamwork.

Vivint had my daughter's security system customized for her and we like it. The system does work. I opened the window once when she hadn't shut it off yet. It scared myself silly. They're right on it with their response.

I didn't pay much attention to Vivint before since I already had a service, but I knew that they had some good equipment. Later on, one of my buddies signed up with Vivint and he told me that everything was working great for him. What really caught my attention was the fact that Vivint had clear cameras for the security system because they all put them 1080p. What I had at that moment was not sufficient in that way, so I decided to swap over after I heard that Vivint's equipment and service were pretty decent.

The sales rep of Vivint came out and explained the product they had. Everybody was very professional and helpful, and that includes the installation team, who got things done very quickly. I love the features that are in the package. The smartphone feature is very handy to have. Vivint helped a lot with the security, especially of my wife and our young baby. Their products are very good.

Instructions are very clear. Very pleasant technician. Explained the whole system and showed me how to use and download the application. Also showed me how to arm and disarm on my phone application. He made it easy to understand, I would recommend Vivint to my family and friends.

Once I signed contract it has been disappointment after disappointment. Didn’t come finish job when promised and when they did couldn’t install door keypad or backyard camera but not after they drilled a hole in the back patio and didn’t even cover it up. Should of stayed with in house.

The service was great from the initial phone call. The man who I spoke to was very clear and friendly in explaining everything. That initial phone call was pleasant and easy. Also that I was able to get installation in Sunday was great. Installation was done very professionally.

After a vehicle was stolen we felt violated and needed to look into an alarm system. Vivint came three days later to install the system. I am excited that as a family we can now view and protect our home. Making our home a smart home was what we needed.

Jake and Nitro did a great job, very pleasant and polite. Had an issue with the camera and did not want to do any damage so will come back to complete the job. Will be back to complete. Excited to learn all the systems capabilities.

I honestly don’t even know where to start. We signed up for 2 years however after a BBB complaint and no resolution to our issue we find out they tricked us. I am blind so I really take it very offensive when anyone or a company takes advantage of me. I have still products that keep beeping so loud every other minute that we started sleeping in another level of my house just to avoid it. We have called. They refuse to fix or replace. We have purchased 3 different batteries for the smoke detector. The app is a joke. Every now and then it won’t work. The cs phone wait is very long and pray someone nice will answer so all in all avoid them at all cost.

Vivint did the installation and I liked it. The alarm is good and I also like their garage door opener. However, it's hard to reach Vivint. We have to schedule the service, and there's nobody in the Prince Albert area. Vivint usually charge a service fee of 50 bucks, so that's why I just keep what's going on. My camera is not working but I just left it like that. I also replaced the battery of my carbon monoxide detector. Vivint gave the battery and it's not even one year and it's beeping already. Their service is okay but I don't like the service fee. I'm not satisfied now with Vivint, but I'm in a contract. So if ever I could change my alarm system, I would change it right away after the contract. There are more cheaper alarm systems in our area that are easy to reach and they come right away. I'm not recommending Vivint.

The Vivint system was great for about six months until our camera started having issues. They kept saying that it was my internet, not their cameras. So, I had my internet company come out and test it and they said I’m getting good quality and I got the top-of-the-line router. I kept calling Vivint back and it was impossible to get somebody to come and look at our cameras. When they sent somebody, he said, “All right, this will fix it,” and it didn’t. So I called back and then it was another four weeks for somebody to come out. We’ve had four people come out and look at them. Finally, Vivint agreed that it was their cameras and not my internet. So, they came in and removed the cameras. It was the last tech that came out, Dante, who helped me to finally talk to Vivint to be able to get the cameras taken out.

Our installation went very well. Everything we needed to feel comfortable operating the system was covered fully and all completed in a timely and efficient manner, we are very satisfied with our system and service with Vivint. We would highly recommend Vivint to friends.

The gentlemen who did my sales and installation were professionally, details, and understanding of my time. I was taught exactly how to use my new system. I LOVE the options I have. I'm so glad I made the switch! I've been telling all my friends!!!

The guy who installed our system was nice and very knowledgeable. He gave us a lot of great information. He did a good job installing everything too. He gave us detailed information, and showed us How to use each device. He showed us how to use everything on the panel and the app. He made sure we knew where everything was and made sure both of us had access to everything.

Excellent service from the time I called the sales tech until my equipment was installed. They missed the first appointment because of an issue with schedule but after that they made up for it and the system is great. Only downside is that they were not able to install the Nest thermostat in my house but other than that great.

Install tech was thorough, polite and knowledgeable. He was easy to understand, helpful getting to know our needs and suggesting ways to satisfy them. Online support was also helpful answering some basic questions. They were prompt in answering when requesting information online also.

Don't go with Vivint. Stay with the company that you have if you have one. We were with ADT before but we changed because we thought that Vivint was more modern and nicer. Their sales and customer service were nice as well as the guy who came to install the system. We got the panel and some sensors for the door because they used the one that we had for ADT. We also had to buy the camera separately. However, the system is not working properly. Sometimes, when we go, we arm it and when we go back, we see that it didn't turn on.

We have cameras and motion detectors as part of our Vivint security system. We got the camera after our vehicle got stolen. It works and we're happy with it.

We're retired now and we're gone quite a bit, and then it happened that a guy from Vivint came to the door first, so we decided to go with them. We have a doorbell cam, window and door sensors, movement sensor, and carbon monoxide, fire and steam detector included in our package. The installer was fast. We were getting ready to leave the next morning on a month-long trip and he was here late until the evening doing the installation. However, we had a lot of trouble with the equipment at first. We have the automatic garage door with a push button and it was not connecting to our panel since they didn’t put a relay in. Also, the button was too far away. Finally, we got that fixed after two new doorknobs and a new relay. Vivint took care of it and they were good about it.

System works good as far as getting emergency service response (when monitoring subscription is in place). However, if you use internal door locks or garage controller and have guest in your house with limited access - they can lock/unlock or open the garage just by walking to the alarm panel and clicking the button - not good. This is a major flaw on this system. For instance, my wife and I do Airbnb at the house. Thru the Vivint app we can create limited access guess/users to arm or disarm the system, it is easy to do even thru the app on our phones. However, when the panel is in disarm mode it shows the option to unlock internal door locks and to open the garage controller without any restrictions.

On 10-4-18 at 8:01 PM our outdoor camera showed we had a package sitting on our porch. The camera caught the package getting delivered at aprx 6:30 pm. From 7:53 pm to about 8:03 pm the camera caught motion every minute. The camera then did not record any motion from 8:03-8:08 pm which in that five minute span of package had disappeared from our porch. We contacted customer support and they had zero explanation or resolve. I was told by VIVINT that they can't promise that the camera catches motion. What is the point of a system that isn't guaranteed to work when you need it. We will be canceling our service and requesting a refund because this company cannot fulfill the service it promises to.

The technician was very knowledgeable of the work done. He was on time and took extra time to explain me how all the settings of the panel work. The he was friendly and did a very good job. As advertised the entire setup took close to 3 hours.

Very annoying when the link to the certificate that verifies you have a security system does not work! Part of the sales pitch was that it would help you get a discount on your insurance. Someone needs to check their website.

We moved out of town and we want to be able to travel, so we thought having a security system would be beneficial. We bought a system from Vivint and we added onto it a house thermometer that controls the heat, which has been very beneficial. We can program that and we can change the heat up and down with that on our phone. It's really nice that we can see the activity on our phone. Also, we could see if someone comes up to our door because there is a camera through the doorbell. We are more aware of what's going on in our house especially when we're gone. If the alarm goes out, Vivint will notify us right away. And if they can't get a hold of us, they'll be proactive in getting someone out to our house. We really like our system.

I had a door-to-door sales with Vivint and the interaction I had with them was good. It was easy, simple and they provided information. Also, the installer was nice and he worked efficiently. I like the system features and the usability of the service. But what I like about the system the most is I can use it on the go and it's easy to use on my phone.

The installation team was great and everything went smoothly. Noe was great at explaining how to use everything. From the pad itself to how to control everything through your phone. The garage however doesn’t work properly and I also never received an email about the breakdown of the services that were done.

Our experience so far with the company has been great. We had great, knowledgeable, trustworthy, personable people come to our house for the installation. Thanks to them we have not had a need to contact customer service because they were very thorough with explaining everything to us. We have enjoyed our new security system and certainly feel we are in great hands to keep our home and family safe!

I love that I can control pretty much everything from my phone!!! In today’s day and age, it’s super convenient and practical! I’ve always got my phone with me and no matter the distance between me and my house, I can see and control what’s going on with the security of my home. Love it. Thanks a bunch.

Had to adjust our system, and fix somethings but other than that it's awesome! Installation man was super nice and super patient with all of our questions! When I called customer service it was super late and they were patient with helping us over the phone, would recommend this to someone!

Vivint pulled my credit without authorization. Nor did I give them my SS#. I asked them not to pull my credit and I refused to finance. I paid cash for my system upfront. I purchased it for a property I was selling as a benefit to the new buyer. The day of install I had a hard inquiry on my Equifax report. It dropped my score a few points and no one at Vivint would take ownership as to how or why this happened. Do not use this company!!

The initial consultation with Seth ** and Vivint was very friendly and professional. The installation of our system took a little longer than expected, but was done with the utmost care. Ramone, the technician was also very professional. Very few minor problems with our system since the install, but when needed the technicians have responded quickly to fix the problem. I would sincerely recommended Vivint home security to anyone interested in a security system.

One of Vivint's salesmen was going around the neighborhood, and he was convincing. Also, having Vivint helped us get a little bit of discount with the homeowners insurance. We got Vivint's sensors on the windows, the smoke detector, and there's also a sensor for sensing stuff in the front room. Their reps were helpful and nice. They explained to us, and the girl that installed the actual system helped me program my phone.

The representative from Vivint explained what the product was and showed us some pamphlets. We got the system in 2012 and it has the panel and door locks. It was the same day that it was installed everything. The installation team came in and installed everything, and explained how everything worked. They were very professional. Everything was fine and the service has been great. We have had a good experience and we would recommend Vivint.

Floyd and Brandan were great! Another man named Chris as well helped. But Floyd went beyond and above to help us!!! You best keep that guy!!! Keep him for sure! Give him a raise!!! Enjoyed him! Good customer service man.

At one time I would have given a good review, but after dealing with their customer service and basically being told "that's tough. You have to pay or else!!" I have had Vivint for 8 years and now I feel very ripped off. I have sold my home and needed to cancel and I am not moving to another home. They informed me that I had made a 5 year contract over the phone and that there are 17 months remaining on the contract and that if I could not get the people buying the home to assume the contract I would have to pay the 17 months and that was over $900. I offered $450 to no avail. Also you basically cannot get anything out of them as they have you recorded if supposedly renew your contract over the phone.

Installation was great. Backroom support was very disappointing. Technician spent more time dealing with admin issues from back room than he did installing. Ryan was very professional and thorough. He answered all our questions. He was great. Too bad back office caused so many problems.

The technician was prompt, courteous, and knowledgeable. He took us through the system step by step and answered all our questions. He was very consciousness and neat. Luis was outstanding and represented Vivint in a positive manner. Our experience was outstanding.

I would not recommend this company. First off the salesmen were not honest with me about the cost. In addition in the three months that I've had the system it has not worked for most of that time. I have had four technicians out trying to solve the problem. None of them have been able to solve it. I talked to a supervisor and she didn't seem to care how disappointed I was. I am so frustrated because I have a contract with a bank and cannot just cancel the service. I paid well over $1,000 and I'm paying a monthly fee pretty much for nothing because the cameras have not worked. In addition it keeps getting disconnected from the router. If you're looking for a security system don't get Vivint.

Our installer was outstanding, friendly, well knowledgeable of all the equipment, and very clear on how the system works. He was very good at putting my system in. I would recommend him to all my friends and family to let him install their systems.

Too many billing and CS issues. Technician was great guy! Took two visits because of billing and errors in paperwork. Never received any paperwork or contract language from company. Had to make too many follow up calls to CS. Never same person.

Great service. My install guy Juan was the best. The installation was quick and simple. The technician made sure I understood how everything worked before he left the home. I’m looking forward to doing business with Vivint. Everything was great.

The installation technician (Jordan) and his assistant (Albert) were very friendly, informative, and knowledgeable. We were very comfortable with him and completely satisfied with his work. He also paid close attention to our concerns and addressed each of our questions with patience.

We have the Vivint security system and the quality is good. My husband likes the smart features 'cause we're getting older and this is easier to maneuver. We had ADT before but with Vivint, it is easier because when we're leaving, we just punch away and we're gone so it's very convenient for us.

Tech/installer was great, but the hold times to do the phone process during the install was extremely long and inconvenient. Also the fact that I had to catch incorrect charges that seemed to be slipped into the bill after adjustments meant to reduce the monthly cost were made. Otherwise I am happy with the service so far. Once again the installer was very knowledgeable and efficient.

I am disappointed. We’ve had technician back already and system still sends notifications to the tune of over 100 last Saturday. Completely malfunctioned when we tried to set sensitivity. Tech came out, but we STILL have the problem. Can’t even arm it. If it isn’t fixed, I want it pulled out.

We had a great experience with Vivint. The sales person was helpful and did not pressure me into a decision like other companies tried to do. We received same day installation which was way above expectation. The technician that did the install was courteous and very professional.

While the service department is kind and helpful the business end of this company is awful, from day one the installer crossed out the standard time frame on the contract and put 60 months on it... I did not notice it. They look to always have a reason why they can't shut off service till customers go through all the games they put out there, including a letter 30 days before saying you are stopping service, and a call 3 days before they are suppose to draw from your account again. I did all this and was told I would not be charged anymore. That was 2 days ago.

They were great and very helpful with any questions we had for them. They did a good job of running us through the alarm system and Vivint App. They both respected the property while completing the job. All in all, it has been a great experience.

A rep came through the neighborhood and told us about Vivint's new technology. He was very friendly, positive and upbeat. We got the security system and the installation team was okay. However, there were some issues installing the basement detector. Our ceiling wasn't a solid ceiling and the installer tried to stick the system up there. It fell off out of the ceiling so that wasn't very good. I contacted Vivint and they told me that I could lay the system down somewhere so it can work and do what's it's supposed to do.

We were with ADT and we changed to Vivint, and now we're regretting it. We're having lots of problems. We put some new sensors in and within a few days, they're telling us it's not working right. We'd put the batteries in and it would tell us "low battery". They sent it and had my husband to install it and told him what to do over the phone to save the technician's visit. It's very frustrating because we need our home protected. Their reps are very good as a whole, except we never get the problems taken care of for very long. We're very disappointed that it's not working correctly because what is offered is great. If it would work correctly for us, we'd be very happy with it. We're probably gonna change because we got to have better coverage.

Juan was great. Even when the system was down he still was able to step up my new alarm system. Juan was very professional and courteous with us. Also every question that me asked him he had the answer to it. Even took time to help my mother to fix her room after he had to move some items in her room. Thank you for the great work.

Besides our initial work order not being put in we had a overall great experience so far with the company. Erik our installer was great! He is very thorough, knowledgeable and fast at his job. Thanks for making our experience a good one!

Tech was professional, knowledgeable, thorough, and took the time to explain system. He appeared to take pride in his work, and kept everything clean during installation. Tech was on time and called 30 min. prior to the visit. Thank you.

I am a new customer and my system is not working. The earliest appointment they can get me is 10/11. I expect a credit for the inconvience and lack of access to my system. Also, if you can't get to my house before 10/11 then please be prepared to remove all equipment and I will cancel service for nonperformance.

The Smart Home Pro was quick efficient and clean. Kade took extra time to teach my husband and I how to use the app and all devices. Landon was my sales rep. He help describe how each device could benefit my life.

Enjoy the doorbell camera and the phone alerts when someone approaches the door. We did have to change the creepy voice alerts to a simpler tone whenever a door is opened. ADT however was another story. It took 3 calls & 45 minutes to cancel our service with them.

We like our system very much. We particularly like the doorbell feature and the fact that the announcements are loud and distinct enough for us to hear them. We like locking the back door and operating the garage door from our cell phones feature. We feel much more secure.

The technician did not know it would not work with my door opener. He did a great job of installation and removal. I was disappointed that I was not aware of this. I am awaiting a refund for that part of my system.

I customized my Vivint security system but it was inconvenient. If you get a single item, you would get a higher price so I was forced to go to a bundle to get the very bang for my buck. I was also stuck into a two-year contract. I'm also paying for maintenance fees as far as them coming out repairing something that broke or is not functioning. I'm not sure if they offered a warranty packet that you could purchase, but I don’t think that was something that I got.

We took a basic package from Vivint, which included sensors. Their reps are professional and really good as well. We didn't know what we were looking for and they helped us. The installation took 45 minutes to one hour and the installers explained how to use the system. So far, the Vivint service is good.

They were on time, counted doors and windows, got it done, and even vacuumed up the mess afterwards! VERY PERSONABLE. After the install, he also taught how to use everything and answered all of my questions. Great people working here!!

Amazing technician. Cameron was very polite, personable, polite and helpful. He explained everything thoroughly and answered all of our questions. I love the new technology and appearance of all of our new equipment. Everything is extremely user friendly and easy to use. I’m extremely excited to start using it all!

Get what you want, including light controls or other integrated cameras, sensors, etc. as there are NO instructions from Vivint on how to integrate anything. I asked an installer how to integrate Philips Hue lights with Google and the main hub/user panel. His response was it is best for you to order it from us and we’ll install and make it work! Really! I can buy a Ring package with Alexa and do far better than what I have now! I have separate apps for Hue lights, Google, Vivint. Very frustrating and a waste of money! Even Best Buy quit carrying Vivint for this same reason. NOTHING TRULY INTEGRATES. EITHER THAT OR THEY LEFT THE JOB TOTALLY INCOMPLETE. But the lack of ANY INFORMATION OR MANUALS is inexcusable!!!!!

Both reps were professional and helped us to understand and address out security concerns. The offerings were reviewed according to our needs so that we can choose the best package. Thank you for your time and the video in Spanish!

The contract with Vivint is for 5 years, which is very lengthy for an alarm system contract. On top of that, you have to pay somebody to come out to fix something that’s broken that’s theirs and you pay monthly for. But I needed an alarm system and I didn’t wanna go to AlarmForce, so I just chose to go with them. I was able to customize my package to what I wanted and the quality of their features is fine except for the garage door opener. I’ve had numerous problems with it and have had that replaced once. Other than that, my experience with Vivint has been fine.

Really pleased with the components of the system and the ease of use, flexibility, and features. Will, the technician, was great at explaining everything and helped with changing up the order at the last moment. Would definitely recommend Vivint to my friends.

Definitely enjoy the system, to me probably the best security system on the market today. I had ADT Pulse and it really fell short vs. Vivint. My only complaint is was promised google devices and installer mentioned they were discontinued. The only reason for four stars on customer service Is miscommunication on window/glass break sensors/promotion that wasn’t valid any longer. The system isn’t cheap, well worth it but $1800 for equipment is a lot; however, with 0% for 5 years to payoff is acceptable. On customer service just the fact that window glass break sensors weren’t compatable but Vivint made it right and provided 7 sensors at no cost. Also the issue of promising 3 google devices that were discontinued would have been nice to know.

From start to finish the experience was great. They came out and evaluated our situation and gave us a couple options that would suit our needs. We picked the system that was best for us and the installer was great very clean and nice install.

The installation was great and the installer explained everything to me and was very friendly. Had great customer service skills and I am very happy with his service. The installation was quick and he left no mess. Also everything was installed neatly.

The whole process from listening to the services and products to installation was a breeze. We now can arm our security system from our phones. We can adjust our home's temperature from our phones. We can lock and unlock our home from our phones. We are very happy.

There was an incident to the house where someone threw an object to the front window, and my mother was scared to death, so she had the Vivint security system put into the house. When she passed, I inherited the property, and I just kept the security system in place. The system needed to be upgraded and the technicians that came out were very professional. They get the job done quickly and explained things so that I understood what I would be dealing with. Their pricing structure is also extremely fair.

We've had good and bad experiences with the reps of Vivint. We have a somewhat large house and a lot of sensors. When we first had the sensors put in the house, the gentleman who came out did not do the best that he could do. There were some issues on where they placed things. The sensors were put in such a manner that we could not put screens in the windows, and they were put on the opposite side where they open up, which makes no sense whatsoever. The sensors weren’t working properly but they’ve been fixed.

Did a great job with the install. Explain the process completely and made great recommendations to enhance our system. Did not leave until we were comfortable with operating the system. Jeff was a real pleasure to work with and great asset for your company.

I have been locked into a contract with this company. The customer service is horrible and their services are not worth the money. They will not come make repairs and refuse to work with their customers.

The first sales representative who came in was very nice and informative. The installers were also really good. The system is good and it’s working out. We were at Sam’s and they had a display there. The gentlemen there asked us if we knew about Vivint, and we said that we already have them at our home. We also said that we were looking into getting the one with the doorbell or the camera, but we were told that we needed to call the office because they couldn’t do that there. Other than everything has been good. Whenever we call about it, they’ve been very helpful. Whenever we have a problem, they take care of it. We always recommend Vivint to our friends. If they’re neighbors, we bring them inside and we show them what we have and our experience with it.

As we began our process looking for a new security system, Vivint seemed very promising. They had the allure of updated technology and easy to use systems. As we have used our system, however, we have come to find out it is quite the opposite. At the beginning of our process we were told by our installer that we would be able to cancel this service if we were not satisfied at any point in time. What we were not told, however, is that these installers are just saying what they can to get us, the consumer, to sign on the dotted line!

My new vivint system is very good to have. You can set the system from your phone or the lap. You can check on your phone to see if anyone comes to your door while away. It also lets you know if movement in the house when it is set. I think it is the best.

I had a great experience! The sales person was knowledgeable and answered all my questions. The installation guy was very kind and helped explain things to me and how to work the program. And was able to answer all of my questions. Gave me his number for future reference if I have issues. I had an old doorbell that wasn’t working so installing the new doorbell is something that will be done soon after we find issues with the old doorbell and make sure there’s power to it.

Be careful when dealing with this company. We moved and closed on our house during a family emergency. When I realized we hadn’t called Vivint to let them know we moved, I called to cancel my service. They convinced me to “defer” my account while deciding if I wanted it at the new home with reassurance no billing would occur. A couple weeks later I receive a message from the new owners of our home that the alarm triggered and they had no way to disarm it. The police arrived as well as a loud alarm going off at their home. I called Vivint again very upset that the system was still on! They refused to turn it off since I was on a deferment plan!!! I told them they needed to cancel my service, which I had to write an email and then wait a few days for the service to be shut off. Ridiculous!

Vivint's reps went door-to-door and the guy that came to us was very pleasant and not pushy at all. The installation team was very professional and clean, and they did everything very well. The features in my system are fine and everything works.

My internet was supposedly going to be top notch, better than Xfinity... Well, that is almost true, and then just an all out lie. Every now and then my internet is fast, but it mostly lags. Having more than one screen is a problem and anything streaming in 4k is just not good. I should have stuck with Comcast. At least with them, I knew what I was getting and when. With Vivint, you have crappy times on windy, snowy, and rainy days sometimes. If you have any issues, don't worry... customer service is a joke. I have had probably 5 call ins for service issues spanning the last year and a half, I finally had someone come out about a week ago just to tell me that they were sorry and that they couldn't find anything wrong with it... Then, there is also no dedicated people, billing-technical support-sales... I have literally called the line 3 times and dialed for all three things hoping to get someone different to talk to and got the same exact person all three times. What a joke.

I wanted cameras and my tech guy said that Vivint provides them, so he recommended their system. There was a bit of a hiccup during installation as the installer didn’t seem to know exactly what he was doing. It took him a little while to figure it out so he came out twice. Other than having to remember my password, the system is great. The whole Vivint website is geared towards, “This is a home alarm,” but I'm using it at an office. I don’t have a large office and so it works fine. I like that before I head out, particularly at night when I think I hear something else, I can check the cameras to make sure there's nothing looking outside before I head to my car. Overall, I've been happy with Vivint and everything has been great so far.

Fast and very knowledgeable. Answered all questions. Salesman knew his stuff and the install techs were unbelievable. Cleaned up all trash. Very polite to my spouse and kids. Shook hands when he left. I would 100 percent refer them to any and all friends of mine.

Cole was a wonderful sales representative and very informative and honest. The service install tech was equally great. We are very pleased with our system and the terms are extremely fair for the service provided. Thank you for protecting our home.

Team that installed was fast and courteous. Put cameras where we wanted even in difficult to reach areas. Thought the install being at 10 pm would be too late but they were done in 1.5hrs time which I thought was quick.

We had a few cameras installed together with the security system and the crew was knowledgeable and careful to keep the installation clean and least intrusive. They worked with me to identify best location for each sensor/ camera and provided great tips. Still have to see how the system performs but so far all good.

I’ve been with ADT for 10 years and something happened with some of their towers so they could no longer guarantee cell connection to my alarm system. After going round and round and exhausting Band-Aids to make it work, I said I was gonna go somewhere else, did some investigation, talked to some of my neighbors and they said Vivint was a good choice.

Dan was my installer. The guy is great. Friendly, humble and very knowledgeable of what he was doing. The system is very cool and updated. Very excited about my new home security. Can’t wait to show my friends and recommend this system to them.

Great Service and products. The salesman and products are very good. Installation process was quick and prompt. I would certainly recommend to others. The doorbell and door lock help very much when away from the house, and the sensors let me know if anything is open. The panel is user friendly just like dealing with an iPad.