Vivint Reviews

I have a regular Vivint package and at the beginning of the contract, the installers came out and they were great. I had some issues with their reps and Vivint is a little pricey compared to others, but other than that, they're okay.

Great customer service from our installer, Josh. Called ahead to make sure install time was confirmed and also showed up on time. Very knowledgeable and professional. Answered any questions that I had. Provided good training on equipment. Would recommend Josh and Vivint.

Installation was good and on time. The door lock installation was not up to mark, the door was having some gap, but not biggy. I was able to fix it myself. I am satisfied with product, I can recommend to friends. Thanks.

The disconnection of communication with representatives, no one was willing to call back once the lines were disconnected. My daughter had to call repeatedly as well as myself. Extremely dissatisfied with the whole experience my daughter and myself had and the system is installed but will not connect to my daughter's WiFi. I’m not sure if I want to continue further business.

I had ADT and was not happy with the customer service, and what I was paying versus the features. But when Vivint presented a product, even though it was more expensive, it gave me the things that I was looking for. The sales rep knew the product. He was able answer all of my questions and address my concerns so it was an easy decision to move from ADT to Vivint.

I had a previous alarm company that served its purpose, but I wasn’t really happy with their customer service. Since the house that I got has some stuff from Vivint installed already in there, I gave the company a shot. Signing up was pretty quick. The rep and I talked a little much on the phone and he stayed until the job was done. Then, when we had some issues with the front door getting that system to communicate with the wall unit, it took about 2.5 hours to get it all done and their team didn't get flustered with it until they figured it out.

Vivint was on Undercover Boss and I was very impressed with the man on the show. That was how I heard of them and it is a very good company. I've been with them for a little over two years now and I’m very impressed with them so far. When the installer came in, he explained what he was going to do. He was very efficient and he cleaned up. Then when my alarm went off, they were right there. They surprised me because they came on the panel right away. My past company used to take a while to call me. Everybody I’ve dealt with at Vivint has also been very polite and informative. They go above and beyond to try and help me with anything that I’ve asked them. I’m very happy with the company and I enjoy their service.

Updated equipment and services and knowledgeable and friendly staff. Will highly recommend this company to anyone who is looking for a home security system. Tyler took the time to go through every detail which made me feel comfortable using the equipment.

Install was great! I was pleased with my technician, he was very helpful! I am glad we got our panel done with Mr. **. We look forward to our new safe home. We are glad we can use the panel and the app.

From Lethbridge Alberta salesman Angel he promised me a 6 months free no out-of-pocket security system as I am still on short-term disability. I found out that they charge me almost immediately after the first one and the second month should have checked it for a sooner but I didn't. When I finally got ahold of them I was promised a refund. When the refund was set to come in on the following week it did not so I called. Was then given the runaround as to why and then dip saying that was just cancel, that are only the money, that nothing they can do. Nothing they will do and they don't care.

Equipment and hardware availability limited to new technology offered today. Installer wanted to run ac through walls and appearance of such would not be nice for new condo. You should have options of hardware like ring and others that converts outside lights with camera.

The range of my doorbell notifications I'm not happy with. I like the light devices. The camera has a large plug that talks to the hub. They do a credit check why when purchase the system. What do I with my ADT system?

Very pleased with the service. I like being able to check in at any time and know my house is safe. I think y'all are doing a good job with the system. Keep up the good work. I certainly appreciate the quality you put into the system.

I had it installed over a year ago. Originally told system can support 6 cameras... it freezes or reboots or is simply nonresponsive on a weekly basis. I call constantly and they tell me what they do on that call is supposed to fix the issue. Why do I need to call constantly over the same issues? My opinion shop around.

The guys were very professional and helpful, they put the outdoor cameras where I was wanting them, helped me set up the online app for both of my homes and helped navigate through setting it up for my rental property.

I was looking for a thermostat and came across Vivint. I was told that the Vivint System would be a hub for all of the equipment to meet. It grants controls into a smart home. I now have their app. I have the doorbell and the front lock. I’ve had a number of issues with Vivint. The panel has been replaced once. Somehow, something happened between the panel and the thermostat, and I had to get the thermostat replaced as well. It has gone out a couple of times. I’ve been on the phone with tech support for 8 hours. Not at one time but since I’ve gotten it. I like the idea of it, but I feel there’s still a number of bugs to be worked out.

Everything was fine with the sales rep from Vivint. The installation went fine as well and the installer was very good. I got Vivint's basic package and I've been with them for about a year. However, right now, I’m not very satisfied with their service. We can’t get the picture from the cameras to show up very well and we can’t get it on our phone like we did at first. We’re doing some remodeling now but when all that is done, I'm gonna call Vivint and see if we can get everything straightened out.

The alarm I had before went through the phone service. I wanted to get rid of my phone and since Vivint is wireless, I got them and I got one for my shop too. I had a lot of pressure with their sales rep. I was told to do it or they ain’t gonna have time to do it. Nonetheless, the service has been good. The guys that installed it used some of my old stuff and installed some new stuff. They made it work but they were in a hurry. They moved in and moved out fast. The service guy that they have sent here about seven months ago was really good. He showed me more about the system than the guys when the system was first installed. He gave me his number and told me to call him if I have any issues and questions. It was the only thing that saved Vivint because I was gonna move on to a different system because I still do not feel that I am getting what I should get after five years.

Installation of Vivint system to ElPaso house - Knowledgeable, professional, timely, and very helpful. Held my hand so to speak during set-up process over phone. Service exceeded my expectations - typically don’t find the level of helpfulness and patience! The whole process took several calls over a period of hours and not once did I feel like there was an issue.

The front door camera doorbell misses over 30 percent of the activity. I asked my local guy about the problem and he said they are working on another software or something. That was 3 weeks ago approx. I texted him today to learn more.

I thought the initial installation was solid and the person who sold me my security system and the person who installed it were awesome. BUT, I am not satisfied with Vivint customer service. The first time I called in, I had to wait on hold for about 20 minutes, and I was trying to cancel a false alarm after the glass break sensors kept going off. Nobody advised me that pets could potentially set them off.

I had my AT&T cable that comes into my home damaged. I brought it to the tech's attention and he said I can fix that. His fix wasn't very good and as a result my U-Verse, Netflix and Internet was interrupted until AT&T was able to come up and make a proper repair.

Somebody from Vivint came to our door at our old house about three years ago and we signed up. We were probably among their first customers. There was an older alarm system in our house and it was one of those wired system. When we replaced the new windows, and they put new windows, they cut the cords so we tried a few other things like motion detectors but that was a disaster. We weren't even home and if there was a fly, it would set it off and the police was always awful.

I like Vivint. I liked the equipment when I saw it work when I bought the house and then I took over the service. Afterwards, I put a LAMP mod and a garage door feature in. I have a light thing that turns on in the garage and three cameras. I can also control my AC. I wanted availability to see and record from outside the house and so far, I like what I have. I've had Vivint for a year and a half now and I haven’t had too many problems. It was just batteries running low.

We moved to Canada from another country and we have a different language. We got Vivint's home security system to feel more safe. We got the doorbell, cameras, a smoke detector, a sensor to detect gas for the furnace, a movement sensor, and window sensors. The components are working well but sometimes the system needs a restart, at least one time, up and down, in order to rejoin all the components. Other than that, the system is stable. Also, the Vivint representatives are good and there were no issues when the installation team came out. They installed everything and then came back a few weeks later to install some other thing. It was perfect.

We had the Vivint system installed. It's a great system, we loved it. Tim was great and showed us how to use the system. The Vivint App is really easy to use and user-friendly. I will definitely recommend the Vivint security system.

Vivint showed up at the right time when we’ve decided to avail of a security system. The sales rep who came was a cute, young kid. But he was good. And the one who set it all up was wonderful, nice and quick. He answered all of our questions. We got a very basic package and it's fine right now. But in the very near future, I might try to update it because I want a little more. Overall, they're a great company and I’d tell others to go with Vivint.

The system is wonderful and I love the features it allows me to use from my phone as well. This makes me feel very safe with all the features. My technician was wonderful and very friendly. He showed everything that the system could do and took the time to develop a personal connection.

Everybody I know that had the Vivint system were very happy and proud with it. My mom and my two sisters-in-law had them installed. I also wanted to feel safe in my home so I decided to go with Vivint. They offer a lump package but I got to customize mine and add what I wanted. The representatives were awesome. The installation team was very nice and knowledgeable as well.

The door-to-door salesperson who came by where we lived was a younger female, in her early 20s. She had a system at her location as well and was really knowledgeable. We signed up with Vivint for some of the features, the options and the security of the system itself. It's not just a Wi-Fi system. It actually has its own standalone system and device.

I had an awesome sales rep come by and show me a very great product... it got installed the next day and I love it. Thank you, Dhan for stopping by and being so polite and informative about your product... anyone thinking about installing a system take the time to listen to Dhan and smart homes.

Chris and Miguel were very thorough with their installation. They both went over the instructions for operating the system. They helped me decide on perfect placement of the cameras around my home. Great guys and I would recommend Vivint to anyone!

Everyone was super nice and helpful. From the sales rep to the technician and they were not pushy at all! Made the experience really easy and comfortable. Love all of the services that they offer. Overall it was a perfect fit for our family.

Vivint 800 - I love this system and would recommend to everyone. Very easy to operate and setup. You can lock and unlock the door through your phone. You can also see who have visit you home while you are away or at work. Great all around system to have.

My initial setup with Vivint took longer than expected, but that’s because my tech wanted to make sure everything was working right. It turned out that one piece of equipment was bad and had to be replaced. I am totally satisfied with Vivint so far. My tech did a great job!

My key panel is not working properly. Also I originally ordered 3 door sensors which the technician stated the 3rd one wouldn't be necessary now I have a door that's not secure and when I called I was told I needed to pay another $35 dollars. Also when I set my alarm on key panel to away it goes into stay mode automatically. I have to adjust it through my app if I want my alarm to be set properly. All this money I've paid and paying a month and I am not happy at all. Terrible.

Mike did a great job installing our system. He went above expectations. Extremely professional. It was a big job and he was at our home for almost 9 hours! Mike's coworker James helped out as well! Both men deserve recognition. Great experience. I will be telling our friends.

Hopefully, I will soon be a satisfied customer, but currently I am not. My system won’t connect to the WiFi so I can’t use the app and the doorbell lags. The tech says I need an additional part and he doesn’t have it and will schedule to install it next week. I just hope he does.

A Vivint rep who was doing a door to door canvassing presented the system to me and it looked like a good product. The rep was personable and he knew his product so it was appealing enough. He was able to get an installer to come right over although I would have been willing to wait till the next day because even if the young girl knew what she was doing, it took her about six hours to actually get everything installed and working. They started at about 8 o'clock at night and didn't get it done till about 2 o'clock in the morning. It was a frazzling experience and my wife was not really happy that we were kept up that late at night. But once the system was in, it was great and I haven't had too much issue with it since.

John was a great tech. He called the day before to make sure our appointment still worked for me. John was really nice and patient. His installation was great and he cleaved up after himself. The service far has been good.

I had new windows and doors put in and I was talking to Vivint about getting new sensors because the ones that were on my old doors and windows couldn’t be removed. The sensors had a glue and they couldn’t get it off to be able to reuse them. But Vivint's reps said that it was too expensive to put the sensors on my new windows and doors. They also said that they would send replacement sensors to me but I had to pay for them and they were not cheap. Other than that, when I first got this system, Vivint's techs came out and put the sensors on. Then, when my contract had run out, they added some sensors and put them in. They would come out and check as well, but they have not done any of that recently. Right now, I only have one sensor on my wall in my living area that’s working because they said they couldn’t replace the sensors but my bill is $50 a month. All in all, I'm not satisfied with Vivint.

The last two months with Vivint have been hiccup after hiccup. I either had a problem with my cameras, my doorbell or my garage door opener. It just went on and on. The system couldn't seem to get fixed. They’re fine now but with the amount of time that it took, it was brutal. I was on the phone, on average, no less than half an hour and almost as high as an hour and a half just to get a problem solved. Getting resolution to issues was very time-consuming and very often, it took more than one phone call. I don’t wanna have to go through hoops and bounds to get something done. I wanna make sure that it’s done, done correctly and in as little time as possible.

Was skeptical at first but am totally surprised and extremely satisfied with Vivint Smart Home Security!!! Thanks Adrel, Tim and Valerie!!! I would definitely recommend Vivint to friends and especially family members. Only system I tried that works every time and when I need it to work more importantly.

Now that I’ve been with Vivint for a few months I have seen the true colors of the company. Vivint is your typical company that tells the customers what they want to hear while they pitch the contracts. Once the customer signs the contract the customer service horrible. I had an issue with not being able to hear my doorbell and my salesman and Vivint customer service offered no solutions.

For weeks now I've been fighting with Vivint Solar about damage caused by their solar panels on our roof. They sent a company called DC general to do the repairs that needed to be done. Fix the roof, done. Replace the damage insulation in the attic, not done. Fix the ceiling. Not done correctly. Replace the ceiling fan. Not done. Paint the ceiling. Not done properly. We had to pay our own contractors to do the job right and now I have to fight for reimbursement for a job not done. The bottom line. Stay the hell away from Vivint Solar!!! Very disappointed!!!

My installer was professional, knowledgeable & was very patient explaining the system to me. Also customer service was very helpful And explaining the process to me. I would recommend Vivint To anyone looking for a home security. An easy to use, Professional system.

Vivint is one of the best ones I got their system and it has the doorbell camera and the camera at the back of the house. I recently moved and the new equipment is better because the inside camera got a microphone and I could talk with the person outside. The hardware is doing great so far and and when something's wrong, it lets them know. I have Vivint for more than two years now and my experience with them has been excellent. I like the fact that if somebody comes to your door, you can ask them with the doorbell camera. So, it's beautiful. Even my technician was great. He answered all my questions, installed everything, and took his time. I feel safer since I got Vivint and now I can check the house while I'm at work.

Vivint was in our community promoting the security system and they were going door to door. My experience with their sales rep was very nice. I was willing to sit down and listen to their presentation. The installation team was very professional, nice and friendly so I was very comfortable with them. The system is user-friendly and its features are great. I like the idea that no matter where I am, I can monitor who comes to the door. The picture quality of the app is good as well. I'm more relaxed since having Vivint. I'm pleased and would recommend it.

A person from Vivint came to our door and had a good presentation. The features that we got on our package are three cameras, the indoor motion sensor, the Nest thermostat, and the doorbell camera. The installation of the system was neat and the guy who did it was professional and he did a good job. We've been with Vivint for over a year now, but we've never received the contract from them. We have no way of checking the balances on our account that we're paying on the equipment. We had to get into the site to see what our balance is. Other than that, Vivint is as good as any other systems, and everything has been okay with them overall.

I love the system. Especially being that I am able to communicate with the system over the phone and also know if I left my garage door open in which I do a lot of. My hearing isn't the best, so my main issue is that when a door is opened, I can hear the chime but I cannot hear the voice that says which door is open. Her voice is very very low. And yes the sound is turned up to the max. ADT, you could hear that voice a mile away. Other than that, I love it.

I am very pleased and happy with my system. The installation gentleman was super and polite. He explained everything to me in detail and made me feel comfortable with the panel and system before he left. Overall I am very satisfied with my system.

When we bought our home it has Vivint as its security system. The previous owners of the house had everything pretty much covered. They had all the window sensors, door sensors and a glass break was also in the home. We have been using Vivint for two years and I am satisfied with them so far. When I first started, they wanted me to upgrade the box, which I didn’t need an upgrade so we ended up just sticking with the box that we have. I've had the alarms went off three times and their response was great. They called me on the phone and let me know what’s going on. I like that I can set it at work. I work in a different city. When I’m leaving or if I go on vacation, I can set it from there. I feel more secure with Vivint and I would definitely recommend them.

The service was excellent with the installation of our security system. They stayed and worked diligently and then explained thoroughly how to operate it. The system is high quality and offers lots of features to ensure our safety both at home and away.

Ever since I have signed up with Vivint I have been very happy with my services from the start to finish! From the time I called, I loved the promotions that the initial sign up came with. The only thing is that I'm still waiting for the $200 gift card... Other than that I love this security system and I am able to show it to my future customers since I am an IBO with ACN.

Keith ** and Mathiew were very knowledgeable, polite, informative, kind. They explained step by step how to use the system. They came back to check if everything is working correctly and if there are additional questions. Very pleased with the installers.

Both of the techs were awesome!! Would recommend both! We had a big installation and they were here all day. They explained everything in depth and helped me when I didn’t understand! Super knowledgeable and friendly! I’m excited about having this security system.

Service is great. Can't ask for more but still waiting on a referral credit that was promised July 4th. I'm not sure if I was suppose to do something to actually receive it so I'm not for sure who is to blame. Our system works great and any issues we had setting up extras were resolved easily through customer service.

I saw Vivint signs in the neighbor’s yard. After I turned down several companies, they came out and their price was a lot more than what was advertised. The features never work right and I call the company four times a month. I’m having issues with my equipment and the doorbell camera is the only thing that works. The driveway camera is always recording clips and I have to call them. They walk me through and I spend hours. Technicians don’t come out and I have to fix it. After an hour of troubleshooting with them, they said they would send someone out. It was horrible and the worst service ever.

The Vivint salesman showed me the system and how it worked. I have a doorbell camera, a couple of cameras in the house, an automatic lock, fire alarm and the wall panel. There were options I wanted that I couldn’t afford. But everything I’ve asked for and needed, they come through, or sent somebody out here. They’re quick to respond. The customer service is really good. They should keep up the good work. It’s a good and reliable system that met my needs. I’m satisfied.

After having this system for approximately a year now, I am beginning to experience CHRONIC problems with various devices in the system. Under contract for equipment that does not function most the time now. Chronic doorbell camera problems, chronic panel freeze ups, etc. Support chat works most of the time but be prepared to be tied up with correcting the problems yourself for a good hour or more with chat. I have never used the tech support phone option as I do not hear well on a phone.

The Vivint rep was fantastic. He explained everything, and they also had done a neighbor’s home and he gave me references to call. I was pleased with it, so I had the home security through them. We haven’t had any other problems with the security. But when there was a construction around our area, we had a problem with the system. It was something with the internet, and they came out and hard-wired it. Now, it's working. The techs were very professional. They showed their ID and explained what they were gonna do, and they cleaned up. I recommended them to a few people already.

I had to call Vivint a little bit ago because there was some stuff in the application that I use to monitor to use the service that wasn’t happening. Essentially, I didn’t have the video clips from the front porch in my library. I got information that somebody had visited the front door but I didn’t have any video clips of that occurrence. Their rep sent me a step-by-step instruction so he wasn’t gonna be wasting my time. He gave me his extension to call back if I had any more problems. He tried to resolve it over the phone, but the best thing to do was to go ahead and delete the device from my menu, and then re-add the device back into my menu and that resolved it.

The Vivint sales person here in Albuquerque was very knowledgeable and watching him walk through the whole process of trying to sell the system was very impressive. He closed the sale that night before I even had a chance to go to AT&T or anybody else. I did a little bit of research online of the two companies and he backed that all up and that was part of the reason why I made my decision to go with them.

The door to door service rep lies about the terms. Then when I tried to call to get a better understanding they could not tell me where exactly on the contract the cancellation policy is. I was told "if it doesn't state termination then they don't have one". That is completely absurd as every contract has a termination clause. Supervisor was an idiot. He was a trained robot who couldn't answer outside of his recited lines. I'd never do business with them and I hope people learn from my mistake of trying this company out. Please stay away, there are much better providers. Horrible people to work with and just an overall trash company.

Everything when smooth until the technician got to my house and tell me that he had only 12 sensor and one motion detector to be install and one front door camera, I mention to him that I specifically I told the Sales Rep. that I need fifteen including the doors, because I have 11 windows and 4 doors, so he couldn't install the fifteen (15) sensor. Just twelve, cause that's what it was showing in the order he had.

We have had so many issues with our equipment. They have sent several technicians out here that have had to replace the equipment. We still are having issues, now the supervisor is telling us we have to pay a $49 charge to have a technician come out because they cannot fix the equipment over the phone that they sold us. This place is a joke. You spend more time on the phone with the horrible customer service/supervisors than they do monitoring the equipment. Do not go with Vivint. We will be breaking the contract and going back to the service we had before trying this horrible place. We will tell everyone we know never use this company.

Had a very good experience during entire sales process, really happy with how easy it was to get everything installed, and app is very user friendly. Jud did a phenomenal job in explaining the solution to us, I would highly recommend Vivint to all my friends!

Vivint's reps were in the neighborhood canvassing and passing out information. I spoke with a salesman that day and he told me what the system was like, how much it would be a month, and that somebody else would come back to put the system in. The guy who came to install the system went above his work and showed me how to use it. I got the regular home surveillance system and I have the light alert system with it. Also, I have the system where I can reach the fire and police departments if necessary. So far, I use the system but not as often as I should. In fact, I got a service call because of that. They came out to kinda check on it and make sure that everything was working properly. Other than that, I'm satisfied with Vivint.

Vivint's price is a little too high and I don’t like the wires all hanging down the walls. There’s also no camera on the outside so that you have a full security package. And they placed the panel right smack in the middle of my living room wall and it’s hard to decorate around it. Other than that, whenever there was a problem, they came out and fixed it. I've had their service for three or four years and it has been fine.

The door-to-door sales reps of Vivint came by and we liked the idea of a smart home, their sales pitch, and the equipment that they were offering. But our experience with Vivint was not always a good one. Previously, when we first signed up with them, the features that were included with the service package that we purchased weren’t what we have now. We now have the video equipment in our home and the outdoor cameras. We also have their version of the Ring doorbell, but it never worked correctly. The doorbell doesn’t record clips no matter what we do to the app or the settings, so it’s pointless unless we just want to see who’s at the door at the time. But if people were to come and we would want to record a clip of them, we would never be able to. Also, the indoor main power system box fails all the time.

The guy did an excellent job! No complaints at all! He made sure everything worked and explained anything we had questions on. The system has worked great and we are excited to one day to add on more to the system. The guy name who did our house is Bryan.

The servicemen was very good manner and help explain a lot on how to work the system. But I have an issues about my home service and that, my service at home camera barely works and I’m very disappointed ☹️.

My brother had the Vivint security system at his house. I had another security company and got rid of them before I went with Vivint as well. The service package that I purchased includes cameras, sensors for the windows and doors, and the alarm system. But my doorbell camera went out again and they charge me if somebody comes out to fix the equipment that belongs to the distributor. They also charge me to get somebody to come out and troubleshoot it, even if it is not fixed, and I don’t like that especially if I gotta pay monthly for someone to do nothing. Although the reps have been helpful, they couldn’t go against their company's policy. The installers that came out to my home fixed the problem and installed an extra router or modem, but it still went out again and it’s out now. As there are so many competitive alarm systems now, I’m thinking of getting rid of Vivint and getting another security company.

The Vivint reps were here and installed the security system. It went in fast and easy. The system does what it's expected to do and it's also very easy to maintain. It takes care of itself and I don't have to do a whole lot. The alarm works every time I turn it on and off and I haven't had any problems with it. Also, if I needed anything, I called and the reps took care of it. I've had two malfunctions and both times, they called and the police came. Once, we weren't here but my son had a key to the house. He came over and turned the alarm off. One of the sensors broke loose and fell off the door. Vivint sent us the part that was bad which was 9 or 10 bucks and it wasn't very expensive. I put it up and it worked fine ever since. It's been a very low maintenance service and our experience with Vivint has been excellent.

I’ve had Vivint for seven years. When we moved, we also got Vivint. We like the service and we’re used to the programming, the little board. We like it. We got the new panel that has the doorbell and the camera on it, and the motion sensor inside. We have a thermostat, which we took that off but there wasn’t anything wrong with it. And then we like the doorbell thing. That’s very nice ‘cause my daughters, if they’re home by themselves, they can see who’s at the door before going to the door.

Great service! Alejandro ** the Technician was extremely knowledgeable and very helpful! I have never had a security service before and I was a little hesitant about this service. Alarm system is very user-friendly. I would recommend Vivint to others.

Had technician install system and all but one door sensor, the front door in particular. The installation for most part was very well done. Spoke with technician once since initial visit, and texed once. Still need final install, and Wi-Fi connection. The technician was courteous and completed the work expeditiously. An explanation of the system overview was given, unfortunately at the same time period my attention was divided between the technician and a contractor who was also completing work at my house.

Took almost 1 month to finally get the sale rep to get the system ordered. Not very happy. I took off work to be there to find out the system was never ordered. The cameras don't always record. When you play back you will have empty spots.

We've had Vivint for about three years now and it's been okay for the most part. We had some technical issues with the panel and getting people to help me arm it. Vivint told me that the technician couldn’t get out till x-amount of time, but the technician told me that he could’ve been out a lot sooner. We’ve had a few issues that took a little bit of time to get resolved, but we finally did get them resolved. I feel better having Vivint.

When Vivint was coming around the neighborhood, I spoke with Chad, their salesman. He was very good and he talked me into leaving what I had before. I had issues with the other company that I had and Vivint sounded so much better. So I signed up to Vivint. I wanna feel protected so my package includes the break-in-glass detection for the windows, all the doors, smoke alarm, a keyless entry, and a camera that can monitor my front porch. Now that it's getting kinda cold and I would be using the heaters, I was also thinking one getting carbon monoxide detectors.

My significant other's friend on social media recommended Vivint, so that’s the security company that I ended up going with. I have the panel, window break sensors in all of my windows, door sensors in all of my doors, glass break sensors in all the rooms, four exterior cameras, and two interior cameras in the service package that I purchased. I’ve been using their service for a few months and so far I’m very satisfied. Everything went well and smoothly in my interactions with the sales reps. The installation was super good as well. The people who installed my equipment were super quick and easy. I would recommend Vivint to anybody else who would ask me and I don’t plan on switching or changing my security company at any time soon.

Trent ** was a great installer. He worked quickly, addressed any questions we had and was professional. He also gave us his number if we had further questions. We are very happy with the service so far. We love the new app! Much faster than our previous provider.

The Vivint team came to our door, selling their security system. They were pretty good and and they sold it to us. We had another home security company before, but there’s a lot more to our Vivint system than what we had with our old system. We've pretty well got everything in the service package that we purchased, but we’re figuring out how to work it. So far, the customer service provided by the Vivint team has been very good. We've had some problems with it, but they sure helped us out and fixed these. The girl who came was excellent when we got our problem fixed this morning.

Vivint had the best options and technology for the price. The features of the system I got from them are all online and so far, everything's great. The system works as advertised and it's doing what it's supposed to be doing. When the alarm went off, everything was perfect. Also, Vivint's reps were very professional and very knowledgeable. I would recommend them.

We have an app on our phone and we have the system at home so anytime there’s an alert, we get it on our phones. We've had a few alerts but everything has been handled smoothly. We were out of town when we had an alarm go off in our home once and Vivint handled it. They sent the police and communicated with them well. The mobile features are also easy to use. We've had Vivint for about six years and our experience has been very good. I would recommend them.

I called Vivint about setting up system. Frank told me $53 charge but would be reimbursed. He charged my credit card & set up between 12:00-4:00 PM Nov 2 installer to come for quote. I had to take off work 4 hours. received 4 voicemails reminding me of installation date. Installer never arrived. I called Vivint. They couldn't care less. No supervisors available to talk to - only salespeople. I waited a total of 56 minutes to get someone to talk to. And, when I finally reached someone, she said it'll take 5-7 days to credit my card. TERRIBLE CUSTOMER SERVICE. There are plenty of companies out there -many rated higher.

I've been with Vivint for about 10 years. I haven't had any problems with them before, but I've recently been having a lot of issues. About two years ago we've had Vivint guys out a couple of times. They’ve added something that looked like a little connector to the wall to help with transmitting everything, but it's not working. It's constantly down. We have trouble locking and unlocking doors and setting the alarm. Using the app is a hit and miss. It always sensed that the system is unlocked when it is not.

This will mean several days compromised security for my home.

We started with a different company then Vivint took over. They came and put in new hardware. The team that did it was very nice, efficient, and didn’t make a mess. Whenever we've had an alarm go off, they’ve been extremely fast, prompt, and understanding when it was a child that set it off. Every time I’ve had to deal with their customer service or any representative, it has been a very good experience. They’re a very reasonably-priced and high-quality company that provides great service. I'm extremely satisfied with them.

Vivint was the most cost-efficient versus the other companies, and I like everything on it. I have the doorbell camera. It works fine. I also have the thermostat, the motion detector, and all the normal other stuff. One time, I had to call about my thermostat because it turned into wintertime and it wasn’t taking on. But that was because they had it set to a furnace and I have a heat pump. So, Vivint had to come and change the setting on it. I also had them come out because the doorbell camera was wired wrong. The technician had to rewire it to make it function properly. Vivint has pretty quick response time and I feel pretty confident with them.

I chose Vivint for the price and the other security features, like the cameras. When I told them the layout of where I was trying to get the system installed, they pretty much gave me a couple of suggestions on what to do or what package to go with. Then I chose according to that. I have had alarm people in the past that lead you wrong though. They'd tell you one thing then it's totally different after you've signed the contract. But Vivint was pretty much upfront with everything. They're honest people. The installation team also came out on time. They did what they said they were gonna do, explained everything in detail and answered any questions that I had.

When we needed to put in a security system, I saw the cameras in a Best Buy store and I started asking questions. The young man who installed the system was diligent. We have got five cameras in my system. However, they go offline so often. If they're offline, those cameras are obsolete. Somebody came and they got it back online. However, the next day, a couple of the cameras are right offline again. In addition to the cameras, we've had issues with the panel six times at least. Overall, we are not satisfied with Vivint because we don't have continuous camera coverage.

Someone broke into our garage and we wanted to have a little bit of security around the house because sometimes I work nights and my wife is here by herself. So, we decided to go with a security system and it happened to be Vivint. I thought they were a good company but I regret going with them now. They are the biggest piece of crap I ever worked with. Every time we'd call them, it would cost 50 bucks per service call. Also, the cameras and stuff would work while their technician was here but once he left, a couple of hours later, it would quit working and would never work again until I call them out again. So we got nothing of what we expected from Vivint. But if you opened up the door, the alarm would go off when I had it set. And Vivint's reps on the phone were all right. But when we sold the house and we had to get out of the contract, Vivint charged us $1,055. If we knew anybody who'd buy alarms, we'd tell them not to go with Vivint.

Very easy to understand and Kyle was very nice and walk thru everything greatly. I will pass on this company to everyone I know. I am very happy with the camera system and I love the app on my phone. Very easy to use.

My technician was very knowledgeable, very patient and very nice and he made me feel very at ease about getting my very first alarm system. Because of my technician I would most definitely recommend this company to all of my friends and family.

I am so happy with my security system. I am free of any fear of living on my own and leaving my home to come back feeling secure that It will be a safe home. I wear my necklace at all times giving me a sense of comfort, if I fall, someone will be there to help.

Not what I expected, screen too small, motion detector lags when start to record. I called about night vision camera adjustment. Customer service told me I had to climb up and adjust... No sir. I'm disabled. One panel downstairs, does no good if I'm upstairs where I'm at most of the time.

Works great! The company is awesome, very helpful. Easy to install. They show you how to work it and set it up to your needs. I’m so excited and relieved to have my system. I definitely would advise anyone to get it.

I found the salesman to be a bit pushy but when I complained I got a positive reply. I thought the installer was professional, informative and friendly. The system is easy to operate. So far I am happy I made the switch.

Install, our installer was great. He arrived on time and went through all the services we were getting, he remained professional and was very knowledgeable. He offered other services as well, he even stayed while we went to the store. He installed our services at a very good location so that we wouldn’t have to see the cord from the panel.

My place got ripped off. I walked into BestBuy and I told Vivint that I needed a security system. Their rep showed me one and that was what I got. I wish I had more cameras and I only have Wi-Fi where I’m at, so it’s hard for me to use everything potentially given to me off of the system. But its features are good and the installation went well.

We purchased a house with the Vivint system already installed. We wanted to ensure that our house is alarmed when we were not at home and to make sure that things stayed secure and working through Vivint was the best path as they have since operated the device and they were already familiar with this address. We've been with Vivint since 2017 and they've been great. Every time I've had an issue, I called them up and the answer had been good. The sales guy that we had was super nice and the technician that originally came in to install was professional and did a great job too. He was punctual, got right to work and it didn't take him long to set up the system. He walked me through a little bit and did everything else he was trained to do. It was easy and I appreciated it.

I have a basic service package with a camera from Vivint. The installation went quickly and their techs made sure we understand how the system works. I like the fact that even when I'm away, I can speak through it. Even though no one is at home, people would have an impression that we are there. I've recommended this company to a few people.

Dealing with Vivint has been the worst experience EVER!! It took over 3 weeks and communicating over 9 times, to representatives that had no clue what was going on. We’ve been with Vivint for approximately 12 years. The last 2years I’ve been VERY DISAPPOINTED.

Both techs that I had do my installation did an amazing job. They were very knowledgeable and courteous. I would recommend them to anyone. We’re also very happy with our salesmen and the entire Vivint team. Very happy customer here.

Couldn’t get appt time correct two days in a row. Christian who helped me over phone was great. He explained things well. Phone support needs work. Too long to resolve basic issues such as appointment times. I was told two accounts won’t be an issue and it is a terrible issue. Must use different emails. We are still working to resolve this.

We have the basic package, and I like the keyboard and how it is all integrated with the cameras. The installation guy that went down there the first day wasn’t able to finish. So, it took a month for them to reschedule and get somebody else out there, but, besides that, everything was good. I had another security company, but Vivint is a little bit better because I could see around my house using the cameras. The alarm works and it's good having the system. My friends were interested in the cameras and they asked me about it. I said that the cameras work really good, and they're really clear to see.

When I moved in, Vivint was the security company that the person there had, so that’s what I did too. There's a camera outside, a doorbell camera, three cameras around the house, and one camera inside included in the service package that I purchased. So far, I like the service and the cost that I'm paying is okay, but the equipment is a bit more expensive than normal. Other than that, the company representatives have been pretty nice and very helpful. The installers were inside and outside setting everything up when they came out to my home and I had good interactions with them.

Vivint's customer service reps were very effective and friendly. I was happy with them. Also, the guys who came out to put the system in were fast, courteous, and professional. I wanted a kind of a relatively bare-bones package and I got four cameras, a control console, a memory device for recording camera video, additional Wi-Fi router, a few switches, windows and doors, an automatic door lock which I don't use at this point, and a door bell camera. I got those features to control petty theft around the neighborhood. We suspect we had a package stolen. I also got them to keep nuances away and for general security purposes, so when we go and travel, we're not worried about the house.

Gilberto was extremely helpful to use in setting things up. He went through things in detail and even set up the nest. He came back to deliver the fire alarm because he didn't have one on the day of delivery.

I am very disappointed at the present with the company. The whole purpose was to have total access to my home at sny time. When I am driving, I cannot lock and unlock my door from my phone. The cost for services is a little too much, but they only give you three days to change your mind without breaching the contract. The intercom on the screen is not loud enough. I have called other security systems, and their prices were much cheaper than this company. Again, I am not impressed with the company.

I highly recommend Vivint for all of your security needs. The installation was smooth and quick and the technician did a great job explaining all of the features and making recommendations to make sure my family is safe. I love the doorbell camera option as well as the indoor camera because I have caregivers that take care of my children, and I am able to make sure they are treated properly.

A basic Vivint was already installed in the house I bought, and it has been fine. We have also had a couple of alarms that went off or I have got a phone call where it was just kids running in and out. Vivint has been reliable.

I was checking out several security companies to see which would be the best one not just for value. I was looking for specific types of equipment that they would use, their customer service and how they monitor. Through the things I read, studied and researched, Vivint looked like a top-notch place to go with. There were several issues when I moved last year and getting the equipment reinstalled. There was also some miscommunication on that a few times and getting it up to speed. I wasn’t able to ever get to the person I needed to talk to and I got passed off to people who didn’t know what to do, so I was always calling back several times, trying to communicate and it was very frustrating.

I had a great experience with Vivint and there was nothing that made me feel compelled to wanna switch to a different security system. I like the service that they offered and the price point when I started it. I started with a standard package but ended up customizing it. I put monitors on all of my windows and doors including the garage. I also added an additional keypad to the bedroom since it was at the back of the house.

Everything was great. Very professional and my technician was amazing! He was early to the appointment which made me happy. Was respectful to my time and to my family. He made us feel safe and secure. I will recommend Vivint to family and friends because he was so great!

Jake did a great job. He was very friendly and explained everything thoroughly. Thank you for coming out on a Sunday and helping us out with this. I look forward to working with this company and seeing what's to come.

I got my system Installed today by Alex **, he was wonderful, made sure that everything was perfectly well installed. I am impressed with his attention to details. He was very patient explaining how everything works, teaching us how to get the most about the service and the equipment. I am glad that he was recommend! I’ll make sure to recommend him as well! What a great experience, we are very pleased!

We had our new security system installed in our house and property yesterday. The sales department helped us with setting up a complete system to completely secure our house. The installer was VERY professional and had great suggestions on the best angles for the cameras. He was very polite and cleaned up everything he worked on.

Our representative was kind, friendly and extremely helpful. Very personable and was prompt! Best I’ve ever had! He was fantastic! Sometimes these things can be such a hassle. He made is simple and easy! And didn’t mind my excited pets!!

Service rep was very friendly and informative. He made all the necessary recommendations to accommodate the best placement of cameras. He did an amazing job hiding all wires. I would highly recommend him to all. In addition to the installation, he took a great deal of time reviewing the system and answering all of our questions about the unit.

Do not trust this company, I gave them my credit card number to get their service on Oct 15, and they should charge me $41 a month and then they charge my card for the amount of $757.97 without knowing what this charge for or without my authorization. I report them to my credit card company to dispute the charge and it might take over 15 days to get my money back.

Love our new system were able to monitor everything even when we are at work or home. The only thing is we wish their custom rules were able to be done specific days like M-F to arm and disarm. Just to keep us inside that on the weekend it doesn't set to away mode and we trigger out alarm.

I have been with Vivint for five years and so far, I'm happy with the service that we've gotten from them. If we have a failed sensor, they send out a replacement quickly. They're very fast to respond. Recently, I added a water sensor in the basement and had to replace another sensor that had failed. They sent me an updated version of it. Also, the customer service team is professional. Although some of the service guys I dealt with aren't that great to deal with, everyone that we've dealt with Vivint has been good. There are other systems out there, like SimpliSafe that I had looked at, and it fits my needs the same way the Vivint system does. Realizing everybody else may have different needs, however, it is Vivint's customer service that goes a long way. They treat their customers right. I would certainly recommend them.

Vivint's reps have always been very responsive and fairly quick. But I had some problems with my alarms which didn't always go through because I didn't always get a return call. Right now, I have a battery out of whack that sets my glass break battery as well and nobody could tell me how to replace that or fix it. The reps I talked to said that they didn't know how to fix that because they use my existing equipment. But that was what they said was best to do. So, I don't know what to do now. Other than that, the rest of the hardware has been doing pretty good. We just replaced a couple of sensors on the doors.

We took over a contract from somebody in the neighborhood we used to live in. We have had Vivint for a couple of years now. The package we originally chose had the sky panel and a thermostat. We have upgraded it pretty much since we have got them. We have got three door locks now, a camera, two thermostats, and all my windows and doors are armed. The service is fine. I hsve got a garage door sensor that burns to about a battery a week. My camera keeps going offline, and Vivint is going to try to help us work it out. They'll send me a new part and hopefully it helps. If it does not, I will give them a callback. Every time we have contacted customer service, they have usually been pretty helpful. The installation personnel took a long time to get everything set up because we had a lot of stuff to get done, but he was fine. I would like to upgrade our Vivint a little bit more equipment down the road.

We moved into the house we bought years ago and it had equipment from a security company that Vivint had bought. We kept the same service and they've been great ever since we moved in. It has been a great experience the few times we've called or had the alarm go off by accident. Recently, Vivint came in and put a new touchscreen panel in because the one we had was really outdated. I've been very satisfied with their services. Their price has been reasonable too. With them, we feel very safe.

Thank you for getting us all set up. Very professional! The technician was on time and explained everything to us. I would recommend Vivint to my friends and family. Thank you again for getting us all set up with the cameras, etc.

The technician was very helpful and patient during the installation process. He explained which equipment was being installed. Also, he walked me through the functions of the alarm system. He made sure I felt comfortable working the alarm system before he left.

We were very clear with our salesman that we would be paying $39.99/month + tax with no other charges including equipment rental fees. Our bill comes in with a $17 equipment rental charge. Your customer service said, "You can't do this," and when we contacted our sales reps he lied to us saying he meant our potential reduction in property insurance rates would offset this fee. That is not the case. We were very clear that we would not be signing up with Vivint if there was a rental fee. The insurance reduction was brought up when I asked about getting a certificate for them. He has no way to know if or how much my insurance company would reduce my rates for having a security system. I expect the rate we agreed to to be honored or I want the system removed.

I just had my system installed a day ago. And it is already not working. When I call customer service they said that they will not be able to send anyone until Tuesday. So out of the 14 day trial I will be without able to use it for 5 days. I will be canceling my service with you.

I love this system. Fast friendly service, love the doorbell camera. I can see who is at the door and talk to them from anywhere. I can check and see if anyone has been around the outside of the house. You can view video clips check events. Motion sensors are great, I can tell what time movement had taken place. I am enjoying this security system.

We had Vivint at our previous residence and we also have it now on our second home. However, I didn’t carry over the service to our second home because I misunderstood the contract. I thought that we just had to finish paying the other one out before we could do anything else. But when we had a Vivint rep come in our new home, he got me straightened out. He was very positive, informative, and he helped me understand that I could just switch over. He was also helpful with the equipment that I could have. He was very knowledgeable.

The sales rep of Vivint came out to the house and sent out the service guy. They did exactly what they said they were gonna do. They showed us how to use it, left us a card and showed us how to contact them if something went wrong. The only problem I have was that it goes offline a lot. But they usually let me know. They email or text me right away and usually fix it. They usually reboot it at their end. I’m very satisfied because no one has broken into my house and it works. We have a standard security alarm with Vivint. If I press the button, I could talk to them through the box. It also records on my phone what it’s doing. If I’m not home, it will tell me on my phone if it goes off, what it’s doing or if the power goes out. They’re just as good as ADT or anybody else, and they’re a little less expensive.

I had been thinking of getting a home security system for a while and Vivint had a good deal. We went ahead and got a system from them. The features in our system are great. I really like being able to control the thermostat remotely and double checking that the doors were locked. We're trying to cancel and that's been proven to be difficult. We feel like we've been following the steps but then haven't heard anything back. So that's a little annoying. Other than that, Vivint's representatives have been great. They help us figure any of our problems out.

Great installation. Installer was excellent, left no mess and walked me through everything. We are excited to use all the features on this product. We look forward to the ease of use and accessible of all the installed equipment. This will give us a real sense of security. We had ADT for almost twenty years and made this change to make our lives easier. Thanks.

Installer was great, 12/10 would recommend. Professional and nice. Give him a bonus. Knowledgeable and willing to take time for questions. Explained all aspects clearly and concisely, good work!!! Arrived in timely manner and work was completed quickly. Insured all equipment was properly working before leaving.

I am a consumer. I am not associated with the government. I was very impressed with the service I received from my installation rep today. Very respectful and professional. He made me feel very comfortable during the installation process.

Great customer service. William was very friendly and explained everything to us. We have only had the system for a few hours. I hope the camera resolution get better with time. I just your information to my friend. I will keep you updated on how I like it.

I am so happy with my decision to purchase a Vivint Smart Home System, mainly for the security of my elderly mother. We both feel confident our home is protected. Being able to monitor our home while I'm away is priceless!

When Vivint canvassed the neighborhood, a friend of mine signed up with them. I called and requested the service over the phone and they were able to thoroughly assist me, and the installation was a great experience. The only thing I have a problem with is they call every month for them to reset everything. I’m going on a year and this would be the sixth time having to call them to get the system serviced. It’s not acting right. One time they sent me a router to go with it and they said that that would stop all the problems. Right now, I need to set up and give them a call for them to walk me through resetting it because my monitor is frozen. It’s working on my phone but on my actual monitor in my house, the system's screen is frozen. Two months ago, I was on the phone and they walked me through resetting up everything, and I’m back to it again. It’s becoming more frequent.

The installer was great, knowledgeable about the installation and operation of the system. No mess which was great too. I've only had it a few days but the learning curve is easy. Cameras look good, doorbell cam as well. Thinking about adding more to it like temp control, lights and another camera or two.

The reps of Vivint were friendly and explained everything to us and all of our choices as to what we could get. The installation team did really well too. Installation went quick and it was all put in just like it was supposed to be. We had some issues along the way but then somebody would come and then, we would get it fixed again and back on track. We’ve been with Vivint for quite a while now and we feel more secure since having it.

My installer was amazing and K had a really great experience. They walked me through everything, set it up pretty quickly, and answered all of my questions satisfactorily. At one point before the Appt. I was going to cancel but speaking with the customer service made me rethink my plans and I found that Vivint would be a good fit for my lifestyle.

Jermaine and Tim were excellent installers. They were prompt and very knowledgeable about the equipment. The product exceeds my expectations. My family is safer with this system. My 80 year old mother has emergency assistance at her fingertips. This system gives you peace of mind which is priceless!

Zack ** was extremely professional and informed and knowledgeable, friendly, clean. Answered all my questions, made sure we were comfortable with system. My non-tech husband was able to use the system easily and that says a lot. We have had another system for over 25 years, glad we made the switch. Thank you.

The technician was kind of sketchy. He showed up in his personal vehicle and was dressed in jeans and a T shirt. Once installed we loved the service. However we had trouble getting them to pay out our old providers. The salesperson and the technician stated that due to some promotion we would receive two Google Minis in the mail. We never received those and when we called to inquire about them we were put on hold and later transferred to a number of other representatives who also placed us on hold. We eventually got tired of the games and ended the call.

The people whom we bought our house from had a Vivint home security system and we kept it because we had little children and they had it all set up in their rooms in the house. We have the stuff on the windows, in the kids’ room, and all the doors including the garage and outside doors. We also have the window shatter thing. It all works good and the service is perfect. There's also been a couple of times that Vivint had to send us some new signs free of charge. Overall, Vivint is great.

Vivint is a reliable company with good equipment. The installation was done well and efficiently. We had issues out of the gate with a couple pieces of hardware, but Vivint came out and took care of them. I like the user-friendly control panel and the automatic garage door opener from our phone, which is a pretty good feature.

There was a team of Vivint technicians going around the neighborhood, offering their services and installing equipment. The equipment was free if you purchased their service plan. With how the neighborhood was changing, we decided to purchase the basic service package with a panel and with window and door sensors. The installation was quick, prompt and easy with little to no mess to clean up afterwards. Their customer service is very good and so is their service whenever there's a problem. All the representatives have been very friendly, helpful and at times, even going step by step to do whatever I needed to do with my panel. I've been very satisfied with Vivint. They've responded quickly to any problems I've had.

He was very knowledgeable about the system he Install, he went step by step in teaching you how the alarm work. Although I didn't get the removable screen as promise, or have the Carbon Monoxide detector installed, all in all a good day.

We love our security system. It went in well and the installer was great! We feel much more comfortable and we worry less when we are away from the home. It has only been installed for a little while but so far so good.

Tech Jack installed my system Friday night and promised to come back the next day to finish up what he had left. He never replied back to my text or call to schedule his visit. Left wires unstable, panel loose on wall and front door not properly screwed for the automatic lock to secure.

We had a great experience from start to finish with Vivint. The install was quick and easy and our tech was professional and tidy. We feel so much better living in our apartment complex knowing our home is secured. We have referred Vivint to our friends and family.

Jacob was very informative and did a great job. I would recommend Vivint to all my friends and family. I have gotten use to my system and really feel comfortable with it. I feel that I am truly safe. Now my daughters can check on me each day and chat via my cameras.

A Vivint sales rep knocked on my door, and he said they were in the area and looking for new clientele. I told him that I just lost my job and I needed to think long and hard. Also, I have a friend who has the service and I would like to reach out to him for a second opinion before I make a commitment. I told him that if he was interested in my business, he could make plans to come back to my house when it was convenient for me later that day, after I talk to my friend. If not, then he can just be on his way and have a great day. So, he came back. I decided that this was a service that I wanted to go with. He asked me about what my needs were and he was very thorough. So, it was a very positive interaction.

My sister recommended Vivint as she was able to easily use the system. I have the doorbell camera, two other security cameras, and the app that gives the other functions. When the system was installed, the person who was sent out was knowledgeable and friendly. Everything was also cleaned up that you couldn't tell he was there. Dealing with their customer service reps has always been great too. Everybody is friendly and knows about the new updates. The technical support also answers the phone pretty quickly and they walk me through. Overall, Vivint is perfect. The camera’s clarity is perfect, the app is easy to use, and the system makes me feel really safe.

The rep was very professional!! He explained the installation and operation of the system in great detail. I'm so glad he was very knowledgeable because he made me very confident that I was able to operate the system on my own. He even cleaned up afterwards.

Had a great experience thus far with Vivint. The installer was polite, thorough, helpful and kind. We were able to walk through and find out what was necessary and also what was not for our specific home needs. Thank you again!

I needed home security and was fed up with Comcast Home Security with high monthly fees, unreliability, and antiquated equipment. I observed may Sister-In-Law's Vivint system and made the call. System installed the same day, neatly, user-friendly and with training by the knowledgeable technician. I am quite pleased with my system and without fearing a giant price hike for the service. I have told a couple friends about my Vivint System already.

Loved the tech; not impressed with the technician. I think the tech works great to secure our home. But the guy who installed it didn’t seem like an expert on the tech, and he made several mistakes throughout the installation, and he was a little disrespectful at times—scoffing at our questions, etc.

Great service and professional installation. Very knowledgeable service rep paying attention to detail satisfying the requirements. Contact information was left as well to confirm any questions later on. The estimate was exactly what we discussed on the phone prior to them showing up. They kept their appointment time as promised.

I liked what Vivint had to offer and the lock on the door stood out. If you look up our account, you'd see how many times they have been out here. However, we still have issues that they have to come out for. For instance, my smoke alarms do not work and they said the tech would go out. He came out here, but he wasn't a smoke alarm specialist so he should have never been sent. Plus, every time we lock a door, it says, "Ignore. Break glass." My camera also doesn't work.

I saw some Vivint signs and I knew a man who worked for them in Seminole so I called them when we needed a system. I told them what we wanted and everything was good with the representative I spoke to. The process was very easy and they came then set up and installed the system. Now, we pay a monthly amount and the system is of great quality. We set the alarm when we leave and we turn it off when we get back in. We haven’t had any attempted break-ins but we failed to turn the alarm off once or twice when we opened the door, so they were calling right away to see if everything was okay. That was good. Several people have asked about our system and I’ve told them that they should give Vivint a call.