Vivint Reviews

Quick, easy and very helpful. Went over and above with helping to figure out problems in other devices. Made sure I understood each device and the app to get the most use out of my new system. Would recommend to friends looking for an easy alarm installation.

Danny was very professional, attentive, and neat. He even helped to understand the importance of having camera installed with the alarm, and also he helped me to save some money!! Also, he cleaned everything, did not leave any garbage, and answer all my questions. He is very knowledgeable of what he is doing.

Great experience! Nick was awesome at figuring out exactly what I needed to ensure my home is protected. Mike installed my system and was very friendly. I love the slick look of the touchpad and I am so excited to use it. I will now feel safe in my new home!

Being a first time homeowner, Vivint experience from Sales to installation was pretty amazing and smooth. I would recommend it to all those who are looking for really great deal without compromising on equipments and home automation. The app is really easy to use.

The reps I talked with were very professional and friendly to talk to. The panel I have is very sleek and fancy but inexpensive. The overall cost of the system is very reasonable and I love that there is no contract. Highly recommend.

I had a system already in the home when I bought it so only needed it connect in my name. The tech was courteous, professional, and answered all my questions. The setup was simple and the tech made sure my phone app was configured as well.

Great team, very professional. They were very fast and thorough. The sales rep I spoke with was also pleasant and reviewed all features with me. They all did an excellent job. The equipment is nice appealing and modern. Recommend to friends and family.

We had an amazing tech who went out of his way to come on an off day to install. The system seems pretty easy to use and like that I can do everything from my phone. Glad to know my home will be protected at all times!

It's super bowl sunday for us all... The tech arrived at 1020 and was here for near 5 hours. He was respectful. Most of the day, became frustrated occasionally due to what appeared to software and internet issues. During the survey, there was yes or no questions regarding receipt of an email from Oscar ** the sales rep. Did not receive the email at time of the 1st survey, thus could not answer yes. The tech demanded I answer yes and when I did not, he became agitated, said it was not his issue and if I did not respond yes, he'd have to call his supervisor. He did, I asked him to stop with the attitude.

The representatives were knowledgeable and friendly. They seemed to genuinely care for my wife and myself in regards to our safety and in the trust of the product. The price for the services and equipment seem to be good compared to the other security providers.

Their equipment is top drawer and their representatives are courteous and professional. Generic sounding praise, but earned. What was clear from the start is that Vivint has a much more forward-looking vision of this business than that to which we’ve grown accustomed. They want to be much more than a bunch of window and door sensors that set off alarms and emergency calls. For example, if it is the installation type, WHEN you arm the system and leave the house, THEN the system is armed AND the doors are all locked, period. You don’t have to run around and check the doors, much less worry about it after you’ve driven away. If you must, then a glance at one’s phone can confirm it. From the phone or control panel, one can lock all the doors, and/or confirm the doors are locked. Indeed, one can do just about everything from the phone or control panel.

Everyone was nice and professional, she explained the system in details and made sure I understood. There was a second installer as well and he told was nice and professional I had and have no complaints. The system is easy to use and kind of self explained.

Jimmy did a great job with his promotional pitch. It was a little misleading to be made to feel that you are being given an offer that includes several devices just to be told at the end that it's being financed for 5 years. I wasn't made aware of that until after I started the process and it said I was approved. Approved for what? Nonetheless, I continued the process. Five years is too long for me. I would rather have a shorter term, even if it requires paying more upfront. I feel you should provide customers with more payment options. Setting that aside, the installation went well. Mr. O was very professional and provided guidance on set up and use.

Salesman guy won me over first and then The Tech guy. He was super friendly. Fast and knowledgeable. Knew the answers to all the questions I had in mind. Would definitely recommend to my friends and family. Love all the upgrades. Will be adding on more devices in due time.

Very pleased from start to finish with the process of changing my security system. The introduction and sale, to installation and instruction of use. Products and services are excellent as well and easy to use. My whole family is happy with the purchase. Thank you!

Fantastic customer service. Jason was very detailed oriented and cleaned up after himself. Very approachable and friend. Best in class. I recommended to my neighbor and he is going to also sign up with Vivint. You have a great asset in Jason.

Today, we got the doorbell camera installed into our home. Ramos did an excellent job. He explained everything about the system and how to use it very well. I am definitely going to recommend Vivint to my close friends and family. God bless!

Installer installed cameras, thermostat, door lock, and panel. Explained everything very well and gave me all the info I need. Answered all my questions as well. I am very happy with the service I received today. Courteous and professional. I highly recommend this installer and service provider.

Joel ** did an excellent job installing the security system in my historic home. The system appears fully integrated into the house, and Joel made sure that all of the wires were smartly concealed using the existing details of the home. I would highly recommend Joel to anyone. A job very well done. Thanks Joel!

They are awesome, technician was right on about everything! Very friendly and would Definitely recommend them! Price is also fair to have all the cool stuff they offer. We originally had ADT and it was horrible. None of our stuff even worked! Vivint came out, replaced all new and it’s easy to use. We love it!

Sales and install was great. Kevin was very professional and the install tech was very good at the install. He went above and beyond and did a clean job. He then explained how everything works in detail. He never showed annoyance with my questions and left my house clean.

The Vivint Techs were great, and they got everything done quickly and correctly! I am very happy with the service so far, and would absolutely recommend! Calling to schedule was easy as well. Happy with everything as of this moment in time.

Love the service. The tech was here for majority of the day doing installation. He had a tough time at first due to the unique features of our home. He was able to talk to me about what he thought would be best for our home and we got it taken care of.

Technician was excellent! He cleaned up after he was finished and my system is working great! I couldn’t be happier with my Vivint system. Thank you Richard! I would definitely recommend Vivint to friends and family. Richard was knowledgeable and helpful, he walked myself and my wife through the panel and application. His Vivint truck was clean and orderly and he put traffic cones behind it for traffic on the street.

I love my service. The installer Kay is the best! I couldn't believe this young lady was there to do the installation. She was professional, knowledgeable and was so willing to help me and my son. I really enjoyed having Kay to be our Installer.

The techs who came out were very professional, we are satisfied customers and will be recommending them to everyone, 5 star service. Very cautious and followed COVID-19 Guidelines which was greatly appreciated. Very informative. Thank you for your service, great pricing and quick installation.

My tech Jesse was amazing, professional and a great teacher. Jesse took his time and explained all the features along with answering my questions. I would recommend Vivint to everyone especially if Jesse is installing the technology. A+ Service. He gets 10 ⭐️ in my book.

Installation of Smart Home Hub, Sensors, Camera, smoke detector and other equipment associated with my order. Bart, my technician contacted me and arrived on time. He took the time to walk around my home, listened to my security concerns, and explained the action needed to address those concerns. He was excellent in that he was focused, patient in that he took the time I needed to honor my request, patiently educated and demonstrated how my security system will work. He also allowed time for me to test my system, and answered all questions, some of which were redundant, but needed for my understanding. He was just awesome! Thank you Bart for making this wonderful a experience!

Everything went smoothly. Marc was able to install everything in a timely manner and did a great job of explaining to me how everything worked. I feel confident in the security system as well as my abilities in using it.

Nikki was a great rep, very knowledgeable, thorough, and patient. I appreciated her attention to detail and hard work. The system seems sufficient for my needs and secure. Everything seems to be working well so far. I wish the EMS and panic buttons were available in the app. Also was not prepared for the length of installation time. It worked fine for me, but a head’s up would have been helpful.

Willie came out and installed my equipment and he was super friendly and knowledgeable. He cleaned up the very minimal mess he made as he went! Very satisfied! They have a very reliable system and customer service always has very promptly!

Easily the best experience from start to finish. No pressure salesman. I was provided the information I needed to make my choice, set an installation appointment. The installer Mario was friendly, walked me through everything and didn’t leave any mess.

I am more than grateful for the service I received on yesterday. From the time Rob showed up until he left, he made sure to ask my opinion on placement of cameras. He gave details on how the system works and was very clean with the work and setting up of the system. Based on the service he provided I would recommend Vivint in the future! Thank you Rob for being OUTSTANDING!

Everything was great from the sales team to the technician. Everyone was informative and attentive. They thoroughly explained the process and how to get the most out of the product. I would recommend this to all my friends and family members.

We had our Vivint system installed yesterday. First times customers. Owen was very professional and informative and went over and above to get the job done. He took the time to explain everything and answer all our questions. We are very happy.

I called to have an alarm system installed and within two days they had the funniest and most trustworthy technicians come in and install our cameras, etc. Vivint is honestly the easiest, most reliable Alarm system I’ve ever come by. I would definitely recommend this to everybody! Thank you to Sam and Rick for all of your hard work, respecting our home and keeping me and my family safe!

Everything was great. The person who came to my house was really helpful. He explained how much we are going to save and how to use the alarm and the door camera. They checked out all the windows on the house.

The person who came to my house was so so polite! He was very knowledgeable and very fast installing the system and he answered all my questions and more. He was so cool. Would give this experience 12/10. Give his man a raise please.

My installer was very professional And exhibited great patience in making sure I understood how my Entire security system worked. Since I am a senior, age 67, this was Very important to me.. I am very pleased with my sales representative, my installer and with My Vivint Home Security System.. Thank You..

Rick is so friendly so professional and he loves what he do and believe on the product he provides. Will definitely continue our business with Vivint because of him. We do love the products too. Soon we are going to get the whole system as well.

From the start of a phone call just inquiring, to the installation was great all around. Very professional and kind representatives. The system is easy to glide through and my family and I feel much safe. Thank you and I would definitely recommend this product and services to all my friends and family.

Everything was good. However they told me I’d have a sign left in my yard to help them market but that didn’t happen. The sales pitch was pretty good, the financing part wasn’t very clear and was a bit surprised to find out that I had financed the system for $1,200.

Tech was very friendly and courteous. Explain the system very well and thorough. Helped with connecting all of my compatible devices. His work was done neatly and professionally. He was very respectful and make sure I understood how to operate the system. Great job!

My experience so far has been great. I wish I had of known that I could have gotten the door camera for free had I gone through a technician. My technician was great. She was personable, professional and made me confident in the service.

My experience was actually a great experience. The installer was great, & very helpful. He showed me how to work the equipment. Was very helpful in reading out my contract to let me know what I am facing up against.

Great technician! Knowledgeable, kind, efficient, and quick. Cleaned up after he was done and didn't leave until I was comfortable with the system. The system is easy to use and covers all my desires for security and more. I will recommend Vivint and this technician to all my friends.

Jacob at VIVINT was outstanding. Really knowledgeable and answered any and all of my questions. Took the time to really explain the devices and all of their functions! We received the doorbell camera and inside as well! Thank you again VIVINT & Jacob.

From sitting down with Ryan earlier this week to explain everything and get us set up with a system tailored to our needs to Austin installing today so far our Vivint experience has been great. I was referred by my sister who has had great experience as well.

Excellent service and installation experience. Quick appointment scheduled and didn’t have to wait for a month as other companies. Installer was above and beyond with financial papers and installation. Will definitely recommend. Easy to use all systems on the app and panel.

New customer effective 2/4/21. Our sales representative was friendly and knowledgeable. He took the time to you plain costs so we were not blind sighted. A very positive experience to include same day installation. The installation team were professional, and timely in completing the work. They all were a great team to work with.

Everything was so smooth, customer service was amazing!! They explained everything very well, cleaned up after themselves. And made sure I knew how to use the equipment. They also recommended the amount of sensors needed and made me feel safe.

The Vivint system seems to be quite good. Cameras and control panel are simple to use. The sales approach promising “free” equipment and installation was misleading and deceptive. We actually are financing the equipment for five years. Installation staff was very competent and friendly. Explained everything.

T.J. was very helpful explaining everything to me and setting everything up. He help answer any questions I had and help me make sure I knew how to have my app set up on my phone as well and how to navigate it. I 100% would and I have already recommended to a friend!

Robert was very polite and his customer service was awesome. Explained everything in detail. On time and couldn't ask for a better person to do the job. Answered all my questions and made sure I was completely comfortable with the alarm system.

My phone sales rep was very friendly and knowledgeable. I never felt pressured to buy anything. I knew what I was paying every month before I got off the phone. My installation tech was professional and accommodating. He made sure I was completely satisfied before he left my home. I will recommend Vivint to everyone in my circle! Thank you Limhy & Dale!

Pleased with Representative and presentation. I was able to get all questions answered. Technician was professional and respectful. We are looking forward in benefiting from our system. Looks like Quality Equipment! I got the outside camera, door camera, window sensors. Door locks.

I am so happy with my new equipment. The technicians were amazing with explaining everything and checking all the setup. I had ADT before and I didn’t realize that most of the sensors they installed weren’t working. Thanks to the Vivint technicians for checking everything thoroughly and replacing the non functioning sensors! I recommend Vivint to anyone who wants the peace of a secured and comfortable setting in their home or business! Thank you Vivint, one happy customer here!???

I highly recommend you to a friend family or stranger ???? My tech was awesome. He talked as he went along. He explained to me my question answer a man. He was just awesome. He cleaned up behind himself. He was polite. He was secure. He was respectful.

The tech was great and answered all of my questions. Easy to walk through our plan. Patiently showed me how to work the panel and the app. Was also easy to adjust any changes to the plan package as well.

Tyler ** was friendly, professional, knowledgeable and patient during the installation. He answered all of my questions and offer his expertise. It was a pleasure working with him and I can’t wait to refer a few friends to him. Great job, thank you Tyler!!!

Awesome install. The guy was professional and understanding. He worked hard to get everything put in. However, I was told that the cameras were wired in and not plugged in. He had to drill a hole in the wall to an outlet in order to plug it in the wall. That was my only downfall of this installation.

Excellent work. The only disappointment is that our garage door openers were not compatible with the system. Installation was professionally done. The installer Was polite and knowledgeable. The system is easy to use and works very well.

The purchase and installation of our security system was a good experience. Tech was thorough and courteous. He did an excellent job installing and explaining the system. He went over all the aspects of operating the different features of the system.

Thank you for everything, no issues whatsoever. The guy came out multiple times to ensure everything was good. He didn’t have the parts he needed to get the job done but communicated with me to ensure he would be back to better job done at a later date.

Thank you guys so much!! The technician that came out to my home was awesome!! James did a great job on explaining and showing me how to properly use the equipment and the app! I would definitely recommend Vivint to family and friends!!

Five stars for Seth, our installer, he was thorough, professional, and patient. I’m taking off a star for the overall experience because of some frustrations with the scheduling of the appointment and my dislike of the sales push for insurance and other additional products which made me a bit uncomfortable.

I had a smooth process and the products are more impressive than I could have ever imagined. The video quality is clear and the ability to add multiple users is an added benefit. Very thankful to have this system in place at time when our country is at its worst and protection is the most important.

Great customer service from beginning through installation. Our tech was amazing and very thorough. He went over the system with me and took his time to make sure I understood. I will recommend this company to friends and co-workers. Thank you.

I love our new system and Zach was awesome. He should get a promotion! He was right on time, gave us a walkthrough of our entire system and made sure we knew exactly how to work everything before he left. Thank you again!

Great customer service. The technician came out an hour and a half after the time of purchase and performed a nice clean and quick job of installation and explained everything thoroughly and make sure we understood before he left property. I highly recommend this system and will tell all my friends about it. Thank you to our technician Andrew for an awesome job.

Awesome service (clean and precise) and technicians (friendly and professional). All of my questions were answered. Delivery of how to use the equipment was concise. I’m a happy about the overall service and treatment received. I would recommend Vivint to my friends and family.

Both the sales rep and the product installer were great. So far so good on the system too. Our sales rep explained each product, was friendly and informative. The installer was quick and efficient but also friendly and informative. Overall better experience than last time we were with Vivint. As long as you guys stick to charging us what we agreed on and not whatever you feel like we’ll be golden.

I believe his name was Mr. Daniel **. Great guy, very respectful and gave great advice. He even gave courtesy calls to let me know I was his next stop and that he was on the way. Would definitely recommend him and Vivint.

I’m not a big fan of salespeople but our Vivint sales rep made the experience pleasant and stress free. He (Michael Las Vegas) was very informative and was able to answer all our questions well and execute a flawless install. Vivint is not the cheapest way by any means but he tries to give me as many incentive they can to accommodate our needs and budget.

It is early in experience, so far so good! Our Sales rep was very personable, knowledgeable. Bent over backwards to make sure we were happy.. Installers, very respectful, knowledgeable and personable. The same day was great. We look forward to a long relationship with Vivint.

My technician was knowledgeable, professional, and very helpful. He took the time to explore the system with me and explain everything. The person who helped me with the quote and choose a system was so perfectly patient and helpful. It’s a great company with amazing employees.

I already had ADT set up in my home, Vivint salesman said they would buyout the contract for full amount of the contract but they only paid $1000, the total amount I owed is $1791.96, leaving me with an almost $800 bill I had to pay out of pocket.

Excellent service from Chad today, appreciated his diligence and hard work after many technical difficulties with the installation. He was very professional and a delight to work with in resolving our issues. Would not leave until he knew the system worked For our needs.

I called a few days ago because I was recommended by a friend of mine to order the service. I spoke to the agent on the phone for over an hour describing in great detail that I wanted to use the service and in this conversation I specifically and very clearly told him that I did not want my credit card billed after the initial deposit was billed to my card. I wanted to pay the rest in cash and they assured me that the technician would come out install everything and I could pay the balance remaining in cash.

Michael was very professional, timely, and went above and beyond to meet our home security needs! He thoroughly explained the system—we feel very comfortable and excited for our new Vivint system, and even plan to add new features in the future.

Sales, customer services and app has been good. The installer tech Mr. ** was prompt, helpful and accurate in all the aspects of installing our alarm system correctly. We appreciate your help. We look forward to many years of service from VIVINT. Thank you VIVINT team.

Great customer service. He explained everything very well and help out with all my concerns great attitude. I liked the security equipment. Very easy and friendly to work with and very good quality video. I will definitely recommend this system to anyone. Thank you.

Very helpful and patient. And understanding. Took time to listen and answer questions. Concerned about safety at your home. Gives you a chance to choose what package may fit your home and assist you right away and get you started soon as possible.

Very quick professional installation of my system. Technician explained the pros and cons of the options at install and worked through registration issues without delay. Would recommend this service to anyone in the market for home security. Very easy to use.

I could not ask for a better experience with the sales team. The install technician was quick and precise. He knew what he was doing and helped with a few suggestions that will help me in the future. Overall wonderful system and support from Vivint.

Both technicians who installed our system were highly competent. They both wore masks for the full visit. Both explained the system clearly and answered all of our questions. We felt comfortable having them in our home. So far we have had no issues.

Chris did a fantastic job installing my Vivint security system. He was very helpful in explaining all the benefits of having cameras and in the proper locations. He also taught me how to use the Vivint app & panel. I would recommend Chris to any job!

Our tech, Juan **, did a great job. Was very patient and explained all the features of the services we chose, in English and in Spanish for my elderly mother. The system is pretty easy to navigate and the phone app as well. Very satisfied so far.

Sales man Hiram talked me out of getting another home security (ADT). We were sold on it by the 3rd sentence. Gave me all the information I needed to hear and technician did such a good job and gave me very good information. Both of them made our family safe by coming into our doorsteps.

Steven was awesome, very informative and polite. The entire service from start to finish was very easy. Steven was also very patient teaching me how to use the system. Very thankful that I know for sure my family is safe. Thank you VIVINT and Steven.

From start to finish everyone I met and spoke with, very courteous and professional. The installer was on time, completed everything he was there to install in a timely manner, extremely helpful, knowledgeable and went over everything before he left. Thank you for a wonderful experience, I would recommend this company for your security needs

Technology is so updated and state of the art. Mylieck (rep) was extremely professional, helpful, and knowledgeable about the company, the product, and system. Technician (forgot his name) but was very helpful as well and was able to setup cameras and system same day! Thanks Vivint!

Phone rep Jake was great! Very Knowledgeable and explained options. Install rep Luis did a fabulous job. He was very conscientious and patient when explaining how the system works, Answered questions, and provided resources. Would absolutely recommend to a friend!

Everyone who I have dealt with has been so friendly and beyond helpful. The new service is great, much better quality than our previous provider. The pricing is more but you get what you pay for. I would recommend to anyone who is looking for a home security system.

Everyone was so nice and knowledgeable about the services I selected. Great customer service. Very thorough. Technician explained every aspect and walked through each step to ensure I was well prepared to use it. I will be recommending to others that I know in need of an easy to use, safe and convenient alarm system.

The tech was very knowledgeable and helpful with the installation and set up. He was very good and friendly. He explained the system set up and installation. I have already told two friends about my experience. The system is working pretty good. I have been able to see packages as they were delivered.

Tayo was awesome! He was super professional about the security instillation, but also approachable and great to talk to. I had a great experience and am looking forward to our new home security! Thanks again Tayo! We really appreciate all your help!

Ricardo was truly wonderful. He worked diligently to complete the task. Helped us understand the system and how to work it numerous times. Extremely patient and kind making sure we felt comfortable with the system before he left. Thank you!

Blake was a great and professional salesman & the installation was quick and done great. Thanks to Alex he explained how to use it and everything...I’m loving the system already and plan on expanding more around the home. Thanks a lot.

The install went very smooth. The technician was a true professional and I'm very satisfied with the install. The technician answered all my questions and made sure I had a good understanding of all the equipment. I'm very happy with my experience.

The tech that came to install were amazing. They were very detailed and informative, nice and respectful. They made sure I knew how to use my system which I’m also happy with. The cameras are amazing and easy to use.

Chase the customer service rep really helped me out in what I needed. I called two days ago and was told that I couldn’t get smart home system because my credit score had to be 600 or up but when I talked to chase he told me other options and he explained everything to me. Thanks Chase for all your help.

Very nice guy. Made everything look very neat. My installation wasn’t the easiest but he got the job done. I would definitely recommend to a friend. I feel safer already! I have outside, inside, and a doorbell cameras. He had to go up in my attic, of course, and was met with company. My house is a flipped home and still have a few things to fix up, like the friends in the attic. He had a great sense of humor.

The guys did a great job installing aNd explaining the system well. I also like the pad more than I thought I was going to. Didn't even notice that he was here. Got my whole house secure for less than I thought I was able to. Would recommend to a friend anytime.

I feel like this kind of thing is usually a difficult process but it was made very easy and intuitive. Activating my Vivint was something I put off for a while and now I feel silly for that because it took almost no time at all.

Our tech Justin was absolutely amazing. He explained everything detailed and the product just nails what I’m looking for. The product overall was excellent. The camera comes in crisp and clean. Hardly any lag time at all and I like the fact about the protect your package from porch pirates.

Super easy from start to finish. Eric the installer was great! He knew his job. He helped me figure everything out...it went very smooth. Eric was on time, wore his mask the entire time he was working, kept everything clean. On a scale from 1 to 10, he was a perfect 10. Can't thank him enough. Also, I was contacted by customer service and they were also a perfect 10. Thank you very much!

Our install guy was super helpful! He explained everything thoroughly to us and our landlord and made us feel very relaxed about the whole install process. I feel very comfortable with my Vivint system and look forward to using it to give our guests the best experience possible!

Our Vivint technician was great. He went above and beyond to get us everything we needed. To make us feel safe and Secure. He showed us how everything went and how and where everything was located. Explain how to lock and unlock. Set up everything for us to have access our phones. We are very pleased with our decision to go with Vivint as her home security system. I recommend our technician Mitchell 100 %. Very professional, polite and friendly. 10 out of 10 Service.

Excellent customer service by Adrian, who was friendly, knowledgeable, polite, patient and efficient. Setup was easy, and he walked me through and explained how the technology worked in a way I could understand. I would definitely recommend the Vivint service to my family, friends and colleagues.

Detailed, Specific, Fair and Honest. Communication were exceptional. Great teamwork. Excellent customer service. Wow, I love doing business with them, and I want to tell others about the experience. Provided useful, constructive feedback when I didn’t have a clear understanding. Vivint offers killer customization, high-end smart home integrations, and professional installation. I’m happy I made this choice and I felt safe last night. Thank you!!

Rep was knowledgeable, patient, and proactive about making sure everything was all squared away. Had to do very little during the setup process, and finishing up the install on my own end was quick and simple. Very happy with the setup today.

My overall experience from my intro conversation and installation appointment setup with Nick to the installation with Ish was absolutely flawless. These guys are amazing!! Nick was so easy to talk to and explained everything so well, not a push sales type. Ish’s installation was just gorgeous! Very professional and as a woman I felt comfortable with him being in and walking around my house. He explained everything so well and just did an overall incredible job. I am definitely recommending Vivint to all my friends and neighbors and to my realtor.

The installer took time to explain everything he was doing and how to operate the system. I have a large home with many windows and he checked every one of them to make sure that they were all working properly.

Both of these gentlemen were awesome from beginning to finish. Everything was done in a timely manner. They were very professional, knew exactly what they were doing and kept my home clean. Very helpful explaining the system. I would highly recommend them.

What a terrific installation team! They answered all my questions and were never condescending or impatient. They worked until the job got done and everything worked perfectly. I was so pleased. They arrived on time, which was also quite nice. I’d be glad to have them back for my additional installation.

Our technician Erick was so awesome. Courteous and very knowledgeable and helpful. Thankful to be able to switch security services to a more well rounded and honest company. Glad to have this experience and will let others know as well.

The person that came to set-up, check and start-up our system was very knowledgeable and had a great attitude explaining every detail on how to operate the system! Thanks Deondre! The system is simple to operate and user friendly, being accessible directly from a cell App.

Rueben was very helpful and knowledgeable about Vivint. He provided the best customer service one could ask for. He also took his time and stayed later than needed to make sure things worked correctly. He also helped me save money as he was honest with his assessment of what he felt I needed to make my home sure.

I am happy I chose this company but waiting on package. Customer service was real courteous, nice, fast, friendly, well spoken and on point. I look forward to doing great business with this company to keep me safe. Thanks a bunch.

Ben did an excellent job of explaining everything and provided us with fantastic installation! I am definitely recommending him to my friends and family! He showed us how to use the app and panel which is simple and easy to use!

Was promised 2 outdoor camera when I signed up, no email confirmation for the camera, and no note left on my account about the camera. Seems like it’s a sales tactic to get customer to sign up with Vivint. Please check recording.

Tech arrived on time. We had difficulty getting the correct address for my location. I thought the correction was made but notice on emails that it was not. Tech explained everything very well so I understood how to use the system.

I signed up on a Tuesday and installers were there the next day and had things up and running. Even though there were some complications, he stayed until it was up and running. Love the ease to arm/disarm the system. The app is also very intuitive and simple to understand.

James at Vivint, who initially took our call was great. Explained everything and set everything up. When it came time to activate the panel, there seems to have been miscommunication as to what phone number to use to call us to activate the panel. After an hour and 5 different calls to Vivint, someone hanging up on us, then someone telling us there are a lot of places where notes can be added so they don't know why no one called the correct number, we finally received a call from a tech to activate our panel. During that call we were told that we would receive an email on how to set up the mobile app. That never happened. I now have to go back out to the rental property to send out a request from the panel. I like the technology and the quality of the product but not impressed with the customer service. 2.5 stars.

I do believe the company to be reputable and dependable, however, I apparently got an installer that was very nice but WAS NOT familiar with the equipment. He was determined not to follow the request of the customer and installed cameras his way that turned out to be not servicing the customer's wishes. As it stands, I would have faired better with a self-installation system.

Our experience with Vivint was a pleasant experience. Both, our sales representative and our installer were professional, knowledgeable, and easy to do business with. I have vivint for my house and now my shop. I have referred them to friends in the past and will continue to refer them to anyone I know.

The salesperson was awesome. He was very knowledgeable about the alarm system and conducted himself as a good hearted person. My alarm was installed that night. The installation would be easier if the installer was provided with a device to thread cords/wires from exterior to interior.

Guided me through everything, cleaned up messes, looks and works great, easy to use, clear picture, financing was easy, pricing is fair, features are very user friendly, makes me feel safe being home alone, sales person was very professional and worked quickly.

From start to finish everything was exceptional. We like everything about our home system and our sales rep, along with the technicians who installed everything were amazing. They all made the experience wonderful. Explained each new device to us and how to utilize each one.

Happy with system. Installer did a good job. Did Not get the sign and 4 stickers that I was supposed to get and installation was not complete until 10:00 PM. Need to schedule jobs earlier to complete at a decent time.

We were satisfied with how fast the system was added. The sales rep came early morning and by 6pm we had the tech there installing. Our tech was friendly and gave us all info. The only problem I think was he was not to sure of where to put the sensors and actual panel. We had To tell him where to place our motion sensors and panel. Other than that service was great. Will recommend.

Great knowledge and service!!! Both the sales rep and install guys were great to work with!! Very helpful going over everything, so I knew how to work the systems. Love having all the systems linked to my phone, so convenient!!!!

My sales representative was great. In fact he was one of the best young men that I've met in a long time. He took the time to explain my questions and very helpful. And Tech he was great as well. He was very efficient, professional. These two young men truly represent your company.

I had an adequate experience with customer service. After the initial activation call, I was transferred several times. I finally ended up with a nice guy who told me this wasn’t his area and wasn’t sure how I was transferred to him. He still took the time to walk me through the features. So, whilst several dropped the ball, the final player scored for the team. Good thing I am patient and didn’t get frustrated with the transfers!

We just received a new alarm system in our home from Vivint and the employees were very helpful and answered question that we had. They explained the whole process to us and detailed certain parts that we didn't understand until everything was finished.

There is still one more camera to be install but he tech was very respectful. Had Patience when explaining every question we had. We are very happy with the new cameras and everything that they do we will be having. Vivint a long time is what we need since we live alone. Thank you for the hard work.

I was very satisfied with the service and everything seems to be working fine. I hope that everything goes well for us all. Thank you for the opportunity to be part of team. The system seams to be very easy to operate.

I highly recommend Vivint. My technician Bart was amazing and very thorough. He took time to make sure I understood everything and he was very personable. As a first time homeowner and single parent security for me and my family is extremely important. Vivint has given me a peace of mind for us.

The Vivint Team was friendly, helpful and patient with the initial set up. They were not pushy or intrusive as you find with some companies. They addressed all of our questions and concerns throughout the process. They made sure we had multiple methods of communication with them for any future needs we may have.

Leon was the technician that installed my equipment and he did an excellent job. He installed the outdoor cameras actually where we wanted them, he was very helpful and informative. I would definitely recommend your services to family and friends.

TJ was awesome, finished the job that was not completed, took the time to explain the job he was doing thoroughly, I would recommended him for any future jobs, I would also request TJ if I have any issues. TJ was very professional and quick, was done less than an hour

Yes I would recommend to a friend. Michael my tech was awesome. Michael helped me to save money and explained everything before he started. As he worked he continued to explained what was he was doing. Michael need a raise.

I am so happy I signed up for this service! I feel confident my home is secure. My entire process has been great from the service of my rep to the service of my techs. I couldn’t be happier.. I 100% recommended!

Technician was friendly, knowledgeable and worked independently to complete the job with so much commotion happening in the background. He was able to explain the Vivint program where I was able to understand such new program for me. He was cool.

Vivint service is amazing. I will definitely recommend it to family and friends. Our technician Christopher ** was amazing. He explained in detail of what we will be expecting on a monthly basis and the other services they offer. He was very professional and respectful of our home.

Michael installed my security cameras and sensors. He was very helpful and well informed. He installed the system quickly and made sure I knew how to use it. I also thought the product features were user friendly and well thought out. Thank you!

My Vivint technician, Chris, was excellent and he made the Installation process very smooth. Chris explained all Products very thoroughly and gave me some good tips for my home security system. I went back and forth between deciding to use Vivint vs. ADT but I'm so glad I chose Vivint. I had ADT before and I I didn't like my long contract and high service price. Vivint has a much cheaper service price and good system.

I was very impressed with the Vivint advertisements for their product capabilities. The installation was efficient and thorough. Existing security features that I already had were easily integrated into this new system. The equipment was all the latest versions. The technician, Michael, took extra time to ensure I was informed of all the features and that the system was fully operational. The financing had an amazing 0% rate for 60 months which essentially made my total cost for a state of the art Vivint system slightly more per month than my existing home security monitoring charges alone. I highly recommend this company for your home automation and security needs.

Service committeemen the and I called one day and they were on the next day doing the installation. The representative was respectful, adhered to the safety precautions due to Covid 19 and wore his mask during the duration of the installation.