Vivint Reviews

Very easy to use and works great. The installation person was very nice and finished in less than 4 hours. They have many different options that you can choose from which makes it very easy to create a package for your home.

I just had to activate the equipment I already had which was fast and easy but when I had to speak to other departments it became confusing because no one really knew much about their equipment and how to do certain things or what I was speaking of.

I'm so excited to have secured my home with the awesome Vivint System, with so many awesome features, at an awesome price, with an installer who was amazingly Awesome! My installer, Justin, was so knowledgeable about the best way to secure my home and didn't leave until he was sure I knew how to use the system and was comfortable with my awesome Vivint Home Security System.

Roden was my service tech, really knows his product and is a great teacher. Pleasure to work with. Made the install look easy. I wish all service techs were as good as Roden in Las Las Vegas. I will request him on addition installs.

Great service all around from the marketing to the installation. I would definitely recommend to my friends, family and my co-workers. I can see Vivint taking all the business from all the competition! I have not heard about Vivint until now but from the view the company will do great things.

Keifer. He took his time doing everything. Made sure we understood everything. Very polite and friendly. The setup didn't take long and made was efficient. Glad I made this choice to change. Would recommend anyone this security system to anyone because of the benefits and the service.

The installer was excellent. The cameras are set up the way I wanted and I am able to communicate with visitors which accomplish the purpose of purchasing this equipment. The installer guided us on the how to use the app.

Great service, knowledge service technician. Installer was very professional. Service was performed in a timely manner. All of our questions were answered. We were given contact information to resolve any future issues we should not anticipate. We intend to refer as many friends as possible.

We enjoyed the experience of hearing about the Smart Home system and having it installed. The sales and installation staff were very kind and knowledgeable about the product and worked quickly to set it up in a professional way. We love the system now and all the ways that it has improved our home.

Super happy customers for both residential and business. From the initial phone call, to being able to text Vivint with questions, to the accurate show times of the technicians and their desire to not just complete the install but to make the customers happy, this is why we dropped ADT after 9 years. Thanks, Vivint.

I was offered a special promotional offer by Vivint for an upgraded security system compared to my existing basic ADT system!! I was very impressed with the service provided by the representative and technicians who installed my new system. I hope Vivint serves me well for many years to come!!!

Very pleasant, extremely knowledgeable, extremely engaging, a huge asset to your company. I was worried about just anyone be in my home, he was a very open and friendly person. Salesman was very helpful, very knowledgeable and extremely friendly. Thank you all for your help and systems.

Pierce was professional and knowledgeable, would recommend to friends and co-workers. We had cameras installed along with smoke detectors and also garage door opener. The cameras look amazing, the details of the cameras are exceptional. Overall the service was great and the product seems awesome also.

Drew stopped by and discussed new Vivint security system. He had sold us our security system about 10 years ago. He explained there have been significant upgrades since our system was installed. He explained the new system and said it was far better than our older one. We said we weren’t sure we wanted to continue with our system, but asked if we could just try the new system for a month before deciding to cancel all together. We agreed to try it out for a month. He said he would send Mark out to install the equipment and go over the system with us. Mark was very nice and installed equipment in a timely manner. Cleaned up and explained system until we understood the information.

DO NOT buy a home security service from Vivint!!!! VERY EXPENSIVE and once you are locked into their contract you do not get a break or change on rates. AND, they claim I renewed my contract verbally over the phone for 4 more years but can’t provide me with a copy of that verbal conversation without a Subpoena but they will have some call to discuss the conversation I had with this person. Managers and supervisors cannot help. Only this special department. I have been waiting 5 long years for this contract to expire only to find out they extended it 4 more year from a conversation I had with one of their reps.

Great product so far and great service! The system is very user friendly. The tech was knowledgeable and showed me how to use the System before he left. I think so far the system is better than ADT. Even got the driveway cam and garage door opener.

The salesperson was thorough and respectful. The installer was really good at explaining my options. I now have a working doorbell with a camera and voice ability. And can use my phone to arm and disarm. It's a major improvement over my old system with another company that was not helpful when I asked about temporarily deactivating that system.

We are super excited for the new system. Great experience with Jordan. He made installation fast and helped explain the system so we knew exactly what we were getting! Very happy with everything and can’t wait to use it! Thank you!

Very knowledgeable about product! I wish I would of done long ago. Tech was thorough and fast!! Feel safer. The value of the system was surprisingly low. So many added bonuses. He was on time and ready to go.

Very pleased with the service and the technician and all the work he did. He had a great attitude and worked fast. Everything works and I would recommend this company to all my friends and family. Great job Vivint!!!! I look forward to using all the devices in my home. I am glad we decided to go with your company for my family’s security needs. I will now feel safe in my new home.

Corey was very nice and very accurate. He took his time and did everything he was supposed to do. He walked through each step thoroughly and made sure we understood everything about our product before he left and we were satisfied customers.

They did a good job installing the system. They friendly, I can recommend to friends. And system I like it way better than ADT. They show me everything how to operate. My wife and I were excited that we met them.

Installation was prompt and professional. All components were neatly installed and are functioning as advertised. It is too early in my service plan to comment on customer service. If indeed the system continues to function as advertised then I would say that Vivint is good value for the money.

Very professional, worked to get you what we felt we needed vs high-pressure tactics. Tyler and Joe very personable and helpful. I enjoyed working with them. I look forward to receiving the same great service from the rest of Vivint family.

The sales rep was very knowledgeable and did a good job explains the service plan and what the system could do and what we could upgrade to later. The Installation Tech was very helpful and did a great job of installing and answering questions about the system.

Salesman was very helpful and detailed with his explanations of the system. The installer was courteous and explained exactly how to use the system. Both men went out of their way to get the system installed before we left on vacation.

Installers were nice and professional. However, my Nests isn't working and I don't have some things that are in my order. I do not have a sign in my front yard nor do I have the light. As for the rest, I have 2 units, one works and the other doesn't.

Very pleased with this entire process! From the salesman to the technician that installed everything, this was a pleasant transaction. Installation techs were neat with their work and completed installation quickly and explained everything to us. Overall, I will give great recommendations!

The installer took great pride in his work and spent ample time familiarizing us with the product. The system works as advertised and I could recommend it to anyone. I like the way the panel is set up. Much better than my old security system.

RJ did a wonderful on my install. He was patient with the questions I had regarding financing and the contract and installed the equipment with care, precision, and consideration. With the exception of some communication issues regarding my order and financing rate, my experience was very good.

Very professional and polite. A job well done, very helpful explanation, very good. I'm very happy, very neat, cleaned up afterwards, made the whole experience very comfortable. I will be recommending this system to my family and friends. Thank you Paul.

Installation went very great, installer arrived in time frame, very professional in his job, knew exactly what I wanted, was very helpful in answering all my questions. Great job, great product and service. Thanks, great job, great product, would recommend to others.

Rory installed the system and answered any questions I had. Very pleasant and professional. Aaron was very helpful when calling and ordering and made sure I had exactly what I needed to feel safe. I feel better already in my home.

Andy was very professional and great at explaining everything. I was pleased with how the setup looks... Had Cox and it just looked cheap. Will be doing my business with Vivint from now on. Thank you. Vivint has s awesome.

Vivint has top quality equipment and their customer service is also excellent. We decided to go ahead with installation and technicians came out 30 minutes later. I signed the contract at 7 pm and technicians were at my house at 7:30 pm.

All in all I am pleased with the product. After a long day at work, I didn’t appreciate the hard sell. But because I have already done prior research on Vivint comparing it to another company both for pros and cons plus the fact that the current company I was with had just raised my monthly fee, made it easy for me make a change. The only thing I don’t like is the bright Vivint sign on my front yard which doesn’t even have my house number on it. I will have to move it to a more subtle location. If you have decals, I would prefer that as well.

The salesman was friendly, knowledgeable and explained all the services in detail. The installer was equally professional in his work and showing me how to use the system. It would have been nice if Vivint provided their installation techs with trucks and ladders. I would have liked to have one of my cameras mounted several feet higher but the tech couldn’t reach where I wanted it. Other than that I am very satisfied with everything so far. Thank you.

The wiring is placed through a hole in the wall covered with a glob of clear glue. Also I did not receive any signage or decals. I did not receive a water alarm. The technician was a nice guy, but his work was shoddy. He did not clean up after himself at all. I Have uploaded pictures of the shoddy wiring and the mess left behind.

I was not looking to purchase a home security system. However I was very impressed with the Vivint system. Ricky, my sales representative was very friendly. He stopped by multiple times during my busy week. The installation of my equipment was very fast, and Ricky followed up to make sure that I didnt have any questions and that the install technician showed me everything offered with my system. I am very impressed so far and would recommend to a friend or family.

Customer service was able to have a technician at my house within 24 hours. Kevin, my technician, what's on time. He was also very polite and very knowledgeable about the equipment. He took all of the garbage with him and left no mess in my house.

So glad to get an upgrade to our Vivint security system. The technician, Wes, was awesome! I would recommend Wes to any of my neighbors and or friends. Wes came early to the appointment, and got everything installed cleanly and quickly.

Thanks to Jake for the great install job and and great customer service. He went through all the items I asked of him and explained things completely. I appreciate his ability to customize the system to my needs. Thanks again.

Very professional, courteous and informative representative. He was able to show me that my system was outdated and how the Vivint home system had many features that I found interesting. I would definitely recommend them to my friends and relatives. The technician was prompt, installation was quick and I’m enjoying the new system.

The technician was very professional and informative. He answered all of our questions and was very patient with us. We are looking forward to utilizing our new Vivint system, keeping our family safe and sound. Great job Vivint for making such a reliable and affordable product that keeps families safe. You guys rock!

Everyone we interacted with was friendly and thorough, my only complaint is that they were at my home for a long time up through 11pm. I would have preferred to have the selling/promoting separate from installation. They were there for around 5 hours.

The salesman and equipment tech that came out to our house were very helpful and explained to us in detail the services we were receiving and how to use the equipment. They were very upfront throughout the whole process and did not try to sell us anything that we did not need and were not pushy at all.

Steven came to our house, was very friendly and informative. The install techs were actually available same day and completed the install with little issues. They were able to show us how to work the system and how to answer any questions we may have in the future. Great team, will definitely recommend!

Matt ** did a great job providing our experience and setting up installation. He was very informative with the questions we had and worked with us to provide the best product for our monthly budget. I would recommend to our friends and neighbors. Prior to this we used ADT and did not enjoy the service or product.

The technician was awesome! He was very informative and helpful. He took his time and made sure we knew how to use the system. He replaced all the batteries and made sure not to soil the carpet. Very nice man.

We arrived at 8am and left 1:30pm. The appointment took 5.5 hours. Along the way, the tech encountered a shocking number of error messages and obstacles. We had to call many different Vivint departments many different times. In a word, it was agonizing. We intend to part with Vivint as soon as possible. This was our first impression of Vivint. What should have been a routine account takeover turned into a 5.5-hour disaster. Our tech did persevere and get it set up eventually. He said it was an older “go panel.”

The salesman seemed nice enough and answered every question I had for him. At times though, he did speak a little fast as if to almost assume that I was already on board with their services. The more we talked though, that seemingly resolved itself. The installer worked quickly and was able to get everything installed and running then moved onto the training. They answered all my questions and were respectful of my home during the installation visit.

Both sales and installation people were professional. Sales addressed our concerns and didn’t try to sell us something that we didn’t need. Installer was professional, taking time to do the job correctly. Based on our experience, we would recommend Vivint to our neighbors.

Brandon was very friendly and really sold us on getting Vivint services. The technicians were thorough and made sure we understood our new equipment. We are already discussing adding more services. I feel secure and confident that we are safe in our home and all our monitoring needs are met.

I am very impressed with the representative you sent to my home (Frank **) he was friendly, very knowledgeable and courteous. He did a real nice job on the installation and showed us how everything worked. I would recommend him to others.

System installed in August 2018. 2 months after installed I have had to make calls every month to 1.5 months due to cameras going offline or the panel not connecting wit my smart phone and the list continues. Today marks the next incident. As I approach the year mark, I am at the point of removing the system.

They were extremely helpful! Explained everything so well! Didn’t make any additional holes in my walls which was great! They definitely deserve a raise for coming out so late to make sure I had everything set up that day! We were really happy so far with the system! We feel a lot safer!

Both gentlemen were very professional. They were friendly and knowledgeable. The salesman was not pushy and the installer was very informative. The price is excellent for all that you receive and everything was explained. The equipment is up to date.

Sales guy Hunter was great and patient, listen to my objections and overcame them to present value in the product over what I currently used. Install was great, informative and enabled me to have confidence in my success using the product.

Mr ** was very prompt, professional and knowledgeable with the products and was able to assist with the proper equipment to make sure all of my security needs were covered. Although the price was higher than do-it-yourself products, I have the confidence of knowing if there are issues with equipment, service will be provided and I have 24 hour monitoring. Thank you.

Very knowledgeable, courteous and family orientated. Professional and meticulous attention to detail. Explain the whole system. Will not leave until all questions been answer. Willing to try out system with you and show you your options and alternatives so nothing will be left out.

Staff was very respectful and polite. Explained all the equipment and options available. Answered any questions I had. Explained everything once installed. They left NO mess behind. Left numbers to call if ever had any questions. Definitely would recommend them for security if you need any at home.

Our technician was awesome. He spent a lot of extra time with us to make sure everything was perfect including the cameras and the motion sensors. He seemed to really go out of his way to make things happen. I recommend him to anybody in this area that gets the system installed. I believe his name was David.

Very polite and informative. The sales rep was very patient and wasn't pushy with the sale. The installation team was very nice and professional and did a clean job. I'm very pleased with the service I received from the Vivint team.

Both Juan and Devon were very professional. There was no high pressure tactics, just the facts. The product sales itself. It was installed the same day and it had worked great. We are very satisfied and would recommend to anyone looking for a security system.

What the rep was able to do in a couple hours would have taken me years to do. Also included connecting devices already installed and connected to Vivint system. I have access to all smart device. Customer service and account manager team worked quickly to resolve any issues I had before the installation. Thanks Vivint.

Great experience. Thank you. Great communication both over the phone and on site. Alex and Roland were both great before, during and after the install. Even had another tech show up that helped speed up the process of the install.

Awesome service. I thank you for the great care that was demonstrated to us. I’ve been wanting a security service for our home... This is wonderful!!! I love the capabilities that I have. The cameras are great as well as the thermostat and dvr. I’m looking forward to the peace of mind that this will bring. Once again, thank you.

The overall experience with Vivint has been great. We recently bought our house and found that the system was installed with the previous owner. We had an unfortunate event occur where we could not disable it prior to getting Vivint to move the account into our name. We ended up having to rip the system off of the wall. The installer was able to repair the system and connected everything back. He was very professional and insightful.

I decided to try Vivint doorbell and garage door and backyard camera. The salesman name David gave us a piece of paper, said we had 3 day to try before canceling. Well after the first night we decided we didn’t want it. Our garage door started open by itself several times. When I called David he tells me to get up there and unplug a wire. I told him to come get the equipment out of my house. We went and spent 25 dollars to overnight the cancellation letter for the service and I called David 4 more times, each time he say if we fix the garage would we stay.

Good experience. Installation was good. The salesman was good. Very happy with the service. Would recommend to friends. Curious to see how the cameras work and how good the customer service will be if I experience any problems. It was a pleasant experience.

The whole team was magnificent, respectful, polite, understanding (I have five kids in my house ranging from 2 to 13) helpful, caring. Great team working for you. Thank you all so much. I can now feel safer in my own home.

Great experience! Rep was wonderful and very professional. Technicians ensure all sensors and door lock were working correctly. Made sure I knew how to work the panel... Nice work! I would highly recommend Vivint. I had been a prior customer before moving, so glad to be with them again.

Rico's non-pushy calm demeanor is actually what even got me to listen to him in the first place. He made clear what the Vivint Smart Home security system had to offer as well as the extras. Most importantly he explained the difference between the service Vivint provides vs. that of Xfinity home which I currently had. The technician was actually able to get to my house on the same evening to do the install, which is pretty unheard of in the services industry. Erik (technician) arrived promptly and his service was just as great as Rico's pitch.

I had always wanted a security system so when the rep came around I was very excited! He was a wonderful guy, very good at his job and very informative. I got a good(ish) deal and we were very happy. Until I told my landlord about everything and she was not having it. I called and messaged the rep that came by about everything, told him that I needed to cancel it until I moved, but I was still very interested in having the service especially when we settled into our new place. I was basically ignored and he was very short with his responses. It's unfortunately that it had to be like that...

Installation took 2x as long as quoted and everything stopped working the next day. Had to threaten to cancel and ask for the Tech lead to come to fix it. Works 70% of the time now. The front camera picks up sometimes but not always. The back one still doesn’t work. They sold me smoke detectors and told me after the fact they aren’t licensed yet in Texas. Terrible experience.

Rodan was amazing. Great job. I would recommend to any job. Knowledgeable and friendly. He lives close to me so he made sure I had his contact info in case something was not right. All good. Would recommend to anyone.

From talking to Blake, my sales rep, to working with Cameron and his partner, the experience was very pleasant. All three were extremely professional. The techs did really well explaining everything and setting things up, not to mention that they did so in a very clean manner (hiding wires). Overall extremely pleased.

Experience was great no problems, the tech explained everything clear and was very helpful. I would definitely recommend this service to families and friends and I will be getting more cameras and sensors as soon as possible to complete my home security.

The guys were amazing in installing and teaching usage of the system. They worked with me on the views I wanted and helped me customize it to to meet my family’s needs. I am not tech savvy and they were patient with me.

Everything went well with installation. The service techs did not clean up after themselves (vacuuming). Service tech went through system review rather quickly. They had another installation to go to. Had we not been technically savvy we would be left scratching our heads.

Service technician was very professional and polite. Answered all of our questions, showed us how to operate equipment and our app on phones also how to use key fobs. Great equipment. Love door lock and camera doorbell. I would recommend Vivint to anyone. Very helpful customer service. Great company.

Stephen was awesome and helped me get understanding of your products and convincing me to get your product. Got all the equipment that I feel I need at my house. The install guy came out Within 30 mins of finishing with Stephen. Glad to be a customer.

I'm not sure where to start because every step along the way has been amazing. Colin was the greatest representative I've ever met. He was very informative and well versed about how each product could benefit me in my home. He made sure I would get the best protection but still made sure I had the essentials that I truly wanted. I thought the best part for me would be the doorbell (which I just love), but it's the keypad door lock that is winning me over. I absolutely love that I can open my door and not actually be in the house or at the door. My daughter runs in and out the house so much without locking the door this gives me a thicker blanket of security. I can lock and alarm my house from anywhere with the Vivint app.

Eddie was a fantastic sales rep, friendly, easy to talk to and very knowledgeable. Ben was extremely courteous, informative, and professional. He installed quickly an accurately and I hope the other techs are as great as him. Overall I would easily and happily recommend Vivint security services to everyone I know in the market.

Customer service so far has been great the guys that came out to install and set up were great and knew what they were talking about! They were also very tidy and cleaned everything up before they left. One thing was left off and the firefighter sensor was not mounted to the wall but that’s two screws and no big deal! Great job guys. Very happy so far!

Matt was great to work with and explained everything to us to our satisfaction. The purchase price was good as well as the monthly rate. And the installation using my existing sensors was a breeze. Thank you for being such a great company to work with. I look forward to getting to know my system better.

From the start I felt no pressure to buy any of their services. Our rep Saba stain was very kind and patient in explaining the packages that Vivint offered. Our Vivint tech showed up within 30 minutes and immediately got to work installing our equipment explaining how each part worked. He was so very nice and cleaned up after he worked. My experience was amazing and would. Strongly recommend this company to all my friends and neighbors.

We love Vivint. The technology is amazing. And with Incredible customer service, we swear by it. If you are paying for any other alarm service that's not vivint, you are wasting your money. We had a fire and they arrived in less than 6 mins. They come over the speaker within seconds if we sit it off. We used to have SafeTouch and it sucked.

Cameron did an excellent job explaining and installing the equipment. My wife and I are extremely excited and satisfied. I do hope that everything continues to work well and this new system will definitely give me and my family for peace of mind at night or whenever we travel.

Had a great experience with Vivint. They were Very professional and helpful with any questions about the service provided. They installed a new home security system in our home in a timely manner. Helped us to decrease cost and increase function with Smart home features.

The two guys that did the installation in our building were very professional and timely. They answered all questions we had and explained usage of our new system in great detail. Everyone in the office was very happy with the installation and how quickly they worked.

The technician installed all equipment in a timely manner and was efficient with the setting up of everything. He was also very knowledgeable of the system and how it works. He answered all questions asked and was professional during the entire installation process.

We first obtained a home security system through Vivint back in 2017. For a while it worked well. Then we started to have issues with cameras dropping the video feed. Then the doorbell camera started going down. They told us it was because of the size of our house, so they added wifi repeaters. Still the cameras kept dropping off. Over the course of the past year, we have probably had at least 6 to 8 different Vivint techs come to the house and try to repair it. Today was the last repair tech from Vivint. He just threw up his hands and said this type of doorbell camera wouldn't work with my house and that I have to contact Vivint to hopefully get them to install a regular doorbell and then install another camera. Why can't they get it right? How many techs have to come out before I have a working alarm? Very frustrating!! I'm at wits end and am ready to get a different alarm company!

Vivint did a great job setting up my home as a smart home! Initially I was going to cancel because I didn't feel their pricing was comparative with other like businesses. They stepped up and matched pricing I had found and the order was fufilled! Very user friendly and I feel very safe and secure in my home. The installer, Alexis **, was fantastic! She was professional and patient and did a great job installing the equipment.

Gary was excellent. He was on time for the appointment, Reviewed my needs That I had previously expressed to a representative with me, and adjusted my plan to ensure all of my needs were met. Thereafter he was able to easily install all portions of the Vivint system and ensured I knew Hal all portions work. In addition, he ensured to keep the noise level to a minimum as to not wake my newborn child. He provided great customer service and I would be happy to utilize his services again.

Excellent service. Satisfied with protection. I was originally told I could do a month to month thing but was given a five year contract. I took the contract because I needed the alarm and security. So far, Vivint is something I plan to keep.

Everything has been smooth since my initial chat online all the way through install. So far everything works and looks as promised during the sales process. I had some questions after I initially scheduled install. I was skeptical because it appeared texting was the best way to contact customer service. I texted and that went smooth as well. I would not have any issues recommending Vivint to anyone.

I was in the process of moving into my house with movers coming in and out, was on the phone with somebody and sales rep walks in and starts immediately talking, interrupting my phone call and conversation with movers. It was obvious I was still in the phone and sales rep continues to talk over me until I finally have to tell the person on the phone that I will have to call them back, I hang up and sales rep doesn’t apologize in any way and just continues to talk while I’m directing movers. I wanted bare information and he continued to give me the whole sales pitch when I asked for specific answers and would have gotten through the process a lot sooner if he had just given me the info I asked for directly.

The service was excellent. The tech was very knowledgeable and explained everything. I would definitely recommend Vivint to family and friends. I’m happy with all the equipment that was installed. My family feels safe. Corbin and David were excellent. Thanks for everything thing.

Lock is not compatible with certain keys, and that was never assessed prior to acceptance of package. Difficulty setting up all components and workability of sold services. Package got messed up between time sales rep and established agreement and when the service tech completed the install and modified the equipment included in the package based on the garage sensor not working with my home.

My security installation was quick and easy! He was done in about an hour and a half and He even showed up early to the appointment. I’m satisfied to be back with Vivint again! I was a customer from 2013-2017!

I was pleased with the service... Ross was wonderful with explanation in detail. Awesome personality. I'm also glad that they have me option to choose the package. The person who I talked to over the phone was very amazing. I'm pleased with the services.

I have experienced issues from day 1. I spoke with someone in sales who gave me misleading info that was later contradicted by the installer. I have submitted my cancellation 2 days after the installation & now when I call customer support they have a high volume of calls. Very difficult to access my cameras or the rewind function in a timely manner, if at all. Ready to send back & get my refund.

The only thing I don’t like is how the camera announces every time you walk under it even if it was 5 seconds ago. Wish it was only active when your alarm was armed or some way to turn it down or silence it.

Eli, thank you for smiling and enjoying what you do. Thank you for being professional. Thank you for being so detailed. All of that, means a great deal to us. You are definitely a keeper. We wish you all the best and much success. We are glad Vivint sent you!

Your representatives were very professional, friendly, courteous, helpful and clean. They explained what they were working on and how the equipment would work. I would recommend both J and Ocean to any friend or relative. You picked two fine people to represent your company.

Technician did an excellent work installing the alarm and explaining how it works. Well, on the other side the guys that were here to sale the system gave me misleading information. I decided to this company a try anyway. Thanks.

Yes, I would recommend Vivint Smart Home to a friend. Sales person Zac and technician Scott were very knowledgeable and helpful with explaining any questions I had. Professional and honest. I feel safe knowing that I'm not alone and Zac is just a phone call away.

I recently have upgraded from a previous home security system to Vivint smart home system. This upgrade included so much more security than what was included at a similar price from my old provide! Excellent system with great integration! From the ease of purchasing with no pressure to the installation the team was professional, honest, knowledgeable and accommodating! We interested the system with Alexa and now it is even easier to utilize! From the doorbell camera to the outdoor cameras and sensors everything is high quality! Great software interface from panel in house to app on smart phone!! Loving the new system and all the upgrades like live camera with backup storage, smoke detectors to HVAC controller and the ability to create routines to save power and secure my families home!!

Curtis was an absolutely wonderful technician and explained all the features of our system. I think your security cost per month is steep but I will give it a chance. I know there are other more affordable options I will probably explore if the price point stays at what it is.

Was charged 780.00 unauthorized. Was told everything was financed. Getting run around getting money back. Only have 3 days to cancel. If don't get money back by Wednesday then I will cancel. Put everything else on hold to replace money. Would have never taken if I knew this would have happened.

The garage door controller does not work and the front door sensor is no communicating. Other than that the sales and service team was amazing at explaining and installing equipment in a timely manner. We would like to see service back so we can get everything working.

The Technician arrived on time and went right to work. He got everything installed in a timely manner. He was very professional and courteous. He made sure he cleaned up everything when he was finished. Your system is a good for the price. I would highly recommend your system to any of my friends.

Enjoying service, install time was on point. Love the features of having it. I feel safer at home. Technician explained fees and services to the max, I would recommend all my loved ones. I would tell everyone about it.

Love the system, the installation was short and professional, love my doorbell camera. Will always know who is at my door, no wires to worry about being cut by intruder. I would recommend Vivint to everyone who is look for home security.

Day 3 and we love it! Love the security we get and the ease of use! Even our kids are excited about using the products. Our sales rep was very knowledgeable and answered all of our questions and the installers did an amazing job. I was very happy they cleaned up after themselves.

Salesman Jonathan was very friendly, patient, and professional. He also promptly returns my texts. Justin, installer, was also friendly, professional, patient in finding best location for equipment and explaining how to use the new security system.

I am satisfied with the service except the fact that the representative never touched with us the price of the alarm. He made it seem like the alarm system price was all included in the service price. Never did we heard that our system price was going to be close to 1,700 dollars. I am very dissatisfied with that representative for hiding the price and that extra payments we are now committed to give for the alarm system.

Very happy with the quality of the service. Very accessible, user friendly and alot of capability to manage my home while im away. Can manage deliveries and secure them remotely with garage control. Cameras are very high tech and clear viewing and picture. Doorbell camera is also awesome.

Customer service was great and flexible by the sales rep and the installer. We asked for the "next available" thinking the next day or two but the installer showed up 10 minutes later, but it was at 7:30 at night and my 85 year old mother-in-law already had gone to bed so we couldn't finish the installation but all the forms assume the installation is complete. Signed in good faith. 2 days later... still waiting to have the installation completed.

Thank you. Very polite and efficient sales person and installer. The first night and morning worked very well - just as promised. I look forward to the last 2 pieces being installed soon - the doorbell and outdoor camera. The Vivint signage out front is both a message to neighbors as well as those with ill intentions.

We loved the install tech. He was relaxed and thoughtful in his work. Would recommend him to everyone we know. He did a great job training us on how to use it and it is already saving us money with the thermostat.

Superb customer service from the get go! They made sure that I was aware of their discounts. The rep over the phone went above and beyond! He knew I wanted to purchase a package and helped me on his off day! Even the Installation rep was knowledgeable and very attentive to my questions.

Very well explained what he did and followed thru. He was well knew what he was doing. He was very quick. He stayed long after the fact that he was thru. He made sure and was very happy with the whole thing. I am very happy.

Rook and Eric were great. They answered all of our questions and were honest and upfront with pricing. They helped us understand our options and didn’t try to oversell (pressure us). Installation was done same day!! Very impressed! Will definitely recommend Vivint.

I really enjoyed how detail they are with doing their job. And they made sure I was happy before they left. They are also friendly and they told me if anything else they could do to let them know. They also made me comfortable with what they were doing.

This security system is very awesome for my family. My son or my wife can open/close the garage door from his/her phone when the garage door remote control with me. We can control our house from my work too. Alarm system is very amazing and also we can control thermostat from the bedroom or wherever we are to save energy and the bill. Easy to call or access the company too. They have nice customer people and very good service. System purchase and service agreement are very simple, fast and easy with reasonable prices.

Jarrett was very knowledgeable and answered all my questions and for following up after the install. Nizar was very thorough with the install and you went above and beyond. Both were friendly, courteous and respectful. I appreciate the way the company does business. Thank you.

Found that after services were sold that many were not all available due to our current internet speed. At this point we have incurred the additional costs and inconvenience associated with getting a new provider installed and are now awaiting to have some of the remaining services sold to be installed, with no certainty of success.

Great service. Friendly people. Price could be better, I'm paying more than what I paid for ADT. Video is cool, but it runs slow on my phone and the app sometimes shuts down by itself. The volume on the smart hub is all the way up and we can barely hear it sometimes. Could be louder for bigger houses.

I was not given an option to schedule an appointment. They came to my home so late my daughter was asleep and there was all this noise going on until 11 pm!!!! Way too late for an installation. Very very upset about the time. I would rather take time off of work to do that but it was either do it now or get charged an installation fee. Ridiculous. So dissatisfied.

My experience with the Vivint was painless educational and very thorough. No gimmicks, no tricks and the installer was very very professional. Home automation should always be this easy especially when you’re protecting your family. Vivint well, highly recommend it by me to my friends and family.

The sales rep did a great job as well as the installer. Both answered all my questions thoroughly and if they didn’t know an answer they promptly asked someone. I will most likely get the security cameras. I was very pleased with the entire process.

My sales representative Lucas was very personable, very knowledgeable and helpful. He came across as being very honest and trustworthy so he was easy to talk to you about what I really needed and a security system. My installer, Zach, was super friendly, but also 100% professional as he was doing his job. I never felt uncomfortable or felt in any way that he didn’t completely know what he was doing. If he ran into a snag, he called his supervisor and got it figured out quickly. VERY pleased with the service from start to finish. I will definitely be recommending to others.

The installer (Justin) was very informative, patient, and detailed with the installation. We are happy with how it turned out. If I was to refer Vivint to a friend, I would hope that Justin would be the installer because I would know that he did a good job for a friend or neighbor. Many thanks Justin.

Luis was very helpful at making this experience a good one. I love my system so far and will be keeping it. It makes me and my family feel a lot safer. Thank you Luis for helping me and being very helpful. I definitely recommend Vivint to anyone.

Just had a slimy Vivint "sales rep" at my front door to attempt to sell me a bundle w/ AT&T since Xfinity is "so bad & expensive". He insisted that AT&T Fiber - which is the ONLY way you're going to get anywhere near 100+ meg besides Xfinity - WAS available in my neighborhood. He KNEW this for a fact because HE had it in HIS neighborhood only 6 miles away from me. WHAT A DUFUS!!!

Nick was very professional, courteous and patient with me. Answered all my questions. My doorbell camera is very clear. I feel more secure knowing that my home is being monitored 24/7. I would recommend Vivint service to everyone. He made sure everything is working well.

Great product with great pricing. Highly customizable system. Great sales experience, informative not pushy. Great customer service and follow up. 5 stars all around. For some reason the survey did not allow me to select 5 stars for value and installation but they were every bit of it.

Both services people that came to the house we're very professional and knew what they where talking about. The equipment so far is very easy to use and works great. The menu for the system is good but it will not link up to my nest system that I already had.

Very Happy with the Entire process. The cameras are Great Quality and the Service is Exceptional. I feel Safe at night and when I'm away from Home being able to watch over my family and home is the best thing ever. The settings make it very easy also.

My initial experience with the sales team and tech team was amazing. But when I contacted the help desk because my Nest is not connected to my panel. After about 15 min there was no outcome. The rep sent me to a link and then disconnected the chat. My Nest is still not configured to my panel.

Salesman very knowledgeable about the system and procedures. From start of pitch to completion of install was about 3 hours. The company covered the cost of installation and had a payment plan for the equipment so there was no money out of pocket.

Underwhelming. The equipment is great, but it's been one comedy of errors after another as they can't seem to spell my name, or my email correctly, and getting things changed takes an act of congress.

Jacob, our sales guy, was great! Couldn't believe installation happened that night. Very happy with system so far. Taylor, our install guy, was also awesome and very professional and good at what he does. Only thing we didn't like was the high pressure of doing everything so quickly. What I was told would take 5 min for information took about 3-4 hrs for total. Took up our whole evening and wasn't planning on that. I know it is because we bought the system but just didn't feel like we had time to digest anything. Glad it turned out that we really liked it but I felt like my head was still spinning the next day.

Amazing service and Installation. Ian was by far the best installation tech I have ever worked with from any company. I would refer him to anyone to have work completed. Super detailed, technical, and knowledgeable. I would highly recommend Vivint and Ian.

I really like the Vivint security system because it’s so easy to use. No need for any training. The sales person and the installer were both super friendly and helpful. I feel a lot more secure in home. The cameras I hope will deter any potential break ins.

We had a great experience with Vivint. Our sales rep explained everything to us very well and I was surprised when he said a tech would install everything that day. When the techs arrived they were very polite and courteous and they were so nice to my dog. They did a great job and really helped us understand how to use our new security system. We couldn't be happier with the service we received.

Everything went well. Everything was explained, equipment is awesome. Nice to be able to talk with someone even when I’m not there. I like the all the cameras are very clear. My wife and I will definitely recommend you guys to our fitness and family. Thanks.

Very satisfied with my alarm system and the ease of the App. The new doorbell is better than my Ring Doorbell was and the new keypad is much easier to navigate than my last security system. I also like the microphone and night vision on the outdoor camera.

Both the sales associate and the technicians were very friendly and knowledgeable. The technicians took extra time to make sure I understood all features and address all my questions. The also appreciated that they made sure to clean up after the installation.

Dontae ** stayed very late and worked through multiple setbacks and answered countless questions to get things correctly installed! He made the whole process very understandable, as someone not very good with technology. Thank you very much for all the help! On point!

Anthony the sales rep was very kind and knowledgeable. The installer was great as well! Prompt, explained all the functions and helped me guide through the whole set up. Great Team work! Kudos to these 2 young men.. I would highly recommend this company due to the great sales service.

Love the garage remote and updated lock with PIN capability. However, installation of thermostats has completely rendered my air conditioning as useless. I will definitely be canceling this service. Installers did not leave until after 11 and I was shocked to learn after 9 PM installation would occur that night. More advance notice would have been greatly appreciated.

Great experience with the smart home professional. He was personable and professional. I enjoyed having him explain the Vivint system. He told me about new products and how they worked. Also he made sure my phone app was working before he left. We hope to use our Vivint system for many years to come. I loved how courteous the representative was to my entire family.

I am satisfied with the technician that completed the installation and with the product I chose. I am Not happy or satisfied with the customer service I've received. When asking questions no one has any answers or any idea of why I'm calling. Had I a choice I would de-install the system and use a competitor's product.

I had a perfect experience with Vivint. The gentleman that came out to work with me was kind, knowledgeable and seem to really care about my experience with Vivint. You are very lucky to have him! It was a seamless proposition. He came in, he knew exactly what he needed to do and executed it perfectly. He explained everything to us so that we knew before he left how to use it. He told us what to expect him where we could find other information etc.

Everybody that have dealt with have been friendly and courteous and has help me with any problems that I have had with my system. And the technician that came out and showed me how my system would work and I had Internet problems and they fix that as well.

I was very hopeful about Vivint home security when the Rep spoke with me about the service, however my thoughts have changed. I think Vivint should provide a better training session for the Rep; otherwise, the Rep will provide false promise to gain our business. This is not ethical at all. Example 1: The representative (Denton TX region) stated that any service calls made would be free of charge if there was a problem with the equipment. This was a big selling point for us; we had ADT in the past and service calls were billable. However, we had a problem with window sensors in our home and was told we have a $45 visit fee. Example 2: Our representative also stated that a technician could move our wired Ring doorbell to our side door and asked us to talk about this with the technician. The technician said this is not a service technicians will do for free.

The gentleman that came to my house did a great job. He wanted to make sure I was satisfied with my camera and other things are located. His main focus was “Don’t worry about the inconvenient of the power plugs. I will work around everything! I will make it to your likings.” I loved that he made sure everything was set up properly with my app on my phone and walked me through every step. Because of him I’m happy and satisfied and now I can enjoy my house without having to be worried about what’s going to happen when I’m gone. Thanks Vivint.

The salesperson and installers were friendly, knowledgeable and helpful about the products and installation. They were quick and clean. I hadn’t thought about security before as I am in the process of remodeling, but it was the perfect time and was really easy to learn and use.

Vivint door bell and camera - I am very pleased with my Vivint security system. In fact, I have already recommended it to one of my friends. The installer is a gem. He hasn’t a lot of patience and very courteous. The salesman was born for that job. Very pleasant young guy who is knowledgeable about his product. I cannot get to the account # right now. Sorry about that.

First of all, the guys who showed up at my house were walking door to door in the god damn rain bothering people. What the hell? I was finishing my walk with my dog and they just started coming at me asking me questions. Annoyed that we were in the rain, I was kind and offered these people into my home. They began their sales pitch and often referred to "peace of mind" and how these extra gadgets in addition to my easy, Simplisafe System, would add so much more to my daily life.

Deserves zero stars, but it won't let me rate it without at least one! I have had Vivint at my office location and my residence for several years. I purchased them at nearly the same time and was unaware of what I was getting into and thus felt compelled to write this review. I am very familiar with their systems and bottom line is they are not dependable for securing your property and loved ones. If you are looking for something to keep you protected and informed 100% of the time, this is not the system. I have $1000's of dollars of cameras and equipment at both of my locations and none of it, ZERO, works as advertised.

My experience with Vivint has been less than professional in every aspect. The first tech they sent to my house didn't finish the installation, broke his drill and instead of just coming back the next day sit in my dining room for 45+ minutes waiting on another tech to show up. When the second tech showed up he still continued just sitting while she installed two more devices herself. They both left that night without finishing my install which was fine because we scheduled an appointment for the following day.

Since day one I have had problems with this company. After install, I have had problems with faulty equipment. When I call for tech support, I was told they do not have tech su5 for my "podunk" town. I have tried for months to get out of contract because I am paying top dollar for equipment that does not work. All they say to me is that they are sorry but they do not have tech to send. This is a breach of contract and I want out of this unprofessional and disrespectful company. They promised me many things upfront and as soon as the install was over... the old hook them in and now your stuck took over. I leave my message wherever I can to save people from being taken from those company. Buyer beware!!!! I am being forced to give them 1 star but I actually give them 0 because they are frauds.