Vivint Reviews

The tech did an excellent job. He tended to all the details and he did a great job of installing all the equipment and answering all our questions. He didn’t leave until we understood how to work the system. We feel confident that with Vivint monitoring our home, we will be able to feel safe and secure. I also like all the new technology features in the new equipment that replaced the older equipment. Thanks.

It was a Good service, very helpful and professional. A little technical problem with the door and the app. Hopefully that gets resolved soon. Matt was very patient with the equipment set up and he explained things to me.

I was very pleased with the installation process and my installer. He was very cordial and informative. I would recommend the service to friends and family. He also told me what to do if something went wrong with the box in the house.

It’s a Great security system. Easy to use. The App is awesome, installer was professional and fast at the installation, he recommended a few additional things that I would have never thought of which was great and really appreciated a water sensor and glass break sensors in certain areas.

I don't think that they are a bad company, and I don't think that they are out to consciously rip people off. However, my service never really worked the way I thought it should. I purchased $1000 of equipment up front, so I was able to do a month to month deal. Their support is weak at best, and once they think you want to cancel, they toss out several options if you sign up for a 24 or 36 month contract. Once I told them that I didn't want any contract, but to just get out of my month to month deal, they seemed a lot less helpful. I think that the equipment is good, they just need to work out some bugs. I'm writing off $1000 but it is much less than 36 or 60 months of paying for something that doesn't work like I think it should.

I've had Vivint since they were APX Alarm. All the sales people and the install people were great. Every time I had a false alarm, they've been right on top of it. The guys that came in were great too. They switched my panel and replaced all my batteries and wireless devices. The system features have been great as well. I use my thermostat all the time and the Alarm.com, the app I used to go through wirelessly, has been flawless. Vivint has been a great company.

I signed up with Vivint as the cameras and the whole system set up was the best. I already had a system before I went to them and Vivint was efficient. We had a good friend of mine and I told him to get them.

Shane and John were amazing. They represented Vivint with the utmost professionalism & care. Highly recommend. They arrived on time, informed me every step of the process. They never lost momentum during my 5 hr install, they were just as committed during the home stretch as they were when they arrived.

Everyone was very informative and helpful with helping me understand how my system worked. They answered my questions and left me with multiple ways to reach Vivint if I had any future questions. Im very happy with my product. I would recommend Vivint to anyone interested.

I have four cameras, a doorbell, a thermostat and the system for operating everything via my phone from Vivint and I’ve been with them for about two years now. The panel and some camera haven’t been working properly for about a year though but they’ve been working well now for at least six months. Their techs were very helpful and patient and the customer service was excellent. I’m pretty satisfied overall with Vivint.

The Vivint sales rep was great and he answered everything. Plus, if we had any problems, he gave us the number to call. The installer was good too and when we called to have something fixed, Vivint didn't hesitate, the same guy came back out. We’ve been with Vivint for almost three years now and it gave me relief from my anxiety.

I've had my service for about a year, and so far have not had a single month where everything worked. My wall unit would never connect to my home internet, so they had to install a Linksys modem to generate a separate signal. The wall unit frequently loses connection (2-3 time's a month), and often I have to call to get it working. My cameras or doorbell also frequently go offline and have to be reinstalled, my window sensors fall off and have to be glued back on. My wall unit frequently will not charge, my glass break sensor goes off for anything (airsoft gun, soldering iron, elliptical, something falling on the floor). My fire detector went off when my heat came on for the first time and wouldn't (in the middle of the night) go off until I called in, and now my smart lock has gone out.

I have been having problems with the cameras since day 1. The go on and off line as they see fit. The day I wanted to use my alarm system for the camera clips for police assistance they were offline. I have had so many technicians come out it’s a shame. They will not allow you to break the contract and only gives a few dollars for all of the hassle. I am on the phone with customer service for hours.

I’m very pleased with my Rep. He was very nice and explained everything to me. He very much took care of me. Your employees are awesome. The customer at Sams was very nice and didn’t push too hard which is what I like. Thank you.

On November 30, I got contact with Vivint security to inquire about their product and services. Spoke to one of their agents, Alex and he arranged for a date and time to send someone to come out to my home for evaluation (didn't tell me to install the system). He asked for a deposit and we made the appointment for December 5. I cancelled the appointment three days later on December 2 and was assured that the refund will be made at that time. I called again on December 5 and spoke to Thad and was assured that credit will be before December 11. I called again and spoke to same person, Thad on December 12 and he will re-issue the credit. Today is December 15 and no credit. DO NOT give your credit card for deposit for making an appointment for home visit for estimate.

Worst decision to go with Vivint. I been having issues since the day I got the product. I haven’t even had two weeks with the system and it’s been detecting false alarms, cops showed up twice, my cameras shutting on and off whenever it feels like it. Oh not to mention the tech who came out to install my equipment can’t drill a straight hole and ruin two of my doors and my door bell! I had two tech come out already and none of them seem to get it right. I call to get my equipment install and they don’t think it’s a priority to fix my issues. Looking to switch company anytime now!!! Worst service ever.

Somebody from Vivint was in the area going around for a neighborhood visit. He was very was good and after speaking with him, we selected the doorbell home monitoring as part of the service package from them. The techs were knowledgeable and the installation went well. However, looking at some other available services now, the cost of Vivint's system was on the high side.

A friend recommended Vivint to me. Their salesman was real nice and friendly. He informed me about the device and what it does. He explained the process well and I ended up going with them. He was very open and upfront and he did a really good job. If there's a problem, they’ll come out and fix it. I like the system. It’s real nice. I already recommended it to a couple of my friends and I would recommended it to a couple of my family members.

Works great, we are very happy with the product. Full installation took only about 2 hours and all the cameras and sensors work amazingly. The installer showed us how to use the equipment and helped us set up our account.

Extremely happy with Vivint, exceptional customer service, superior products and competitive pricing. I have recommended Vivint to all my relatives and friends. Loyal customer since 2008 and have never had any issues. Transferred service when I moved and also had no issues with transition, also just renewed my service and updated cameras and panel, could not be happier.

A real close friend of mine had Vivint service and she was telling me about it so I went ahead and tried them. They gave me the opportunity to pick and choose the features that I wanted. However, the reps were not knowledgeable enough about the equipment or how the pricing works. When I first signed up with them, I was quoted one price over the internet and the day before they do the service, they quoted me a different price, and when it was installed, I was given a different price. I was given several different prices and when I called customer service, they do not understand how to deal with the billing portion.

There was a basic package with Vivint with the doorbell video, motion detector and the control panel. They also gave me four sensors that you stick on the window. I also added on the Smart Lock for the front door. The sales people were really good, responsive and hardworking. I dealt with the contractors, that was the installation team, and they were very good. The Cloud service works alright and the software interface is good. It's very simple I don't have to worry about it. It's $50 a month and I'm okay with it.

I love my new home security system. I have my 89 year old father living with my sister and the new system gives us peace of mind. It is easy to use the apps and I love how simple it is to understand. So glad I went ahead with this system!

Rep on phone noted I could used my old motion detectors and save money. Tech came to my house, without even looking at motion sensors, noted they could not be used. Had to purchase new ones from him. Tech wanted to place my panel in my hallway door because he did not want to do the extra work and fish the wiring behind my wall. Luckily another tech came and was able to place where I wanted and where the other tech said it could not be done.

The tech made everything clear and the installation was quick. He took the time to explain how to use the system on our keypad. He did install some cameras and the doorbell is actually good to see who's coming or going...

Service very good. Personnel top notch. Did required installation. Gave instructions and was on their way. I had to call and have someone one return to replace batteries. This was done and everything was good. I would recommend this service.

I was using ADT then I heard of Vivint through a colleague. Vivint was cheaper and it had better technology. I switched and got door locks, video monitoring and cameras. The service is pretty good but like technology, it's a little finicky. It doesn't always work. The cameras are offline a lot of times and it can take a long time to get the video feedback. Similarly, not everything worked when the team came for the installation, like one of my garage openers. The team was very good but they couldn't get it to work. I have two garage doors and only one opener works. When I call in though, we basically just reboot the system to get the equipment to work again, and the reps have all been good, real nice and helpful.

A Vivint rep came to our door. I like their price and availability of different options for the security system so I decided to go with them. So far, I'm satisfied with their service features.

Very good job!!! Took care of everything I asked for. Very patient with my questions asked and did a terrific job with the installation. Left me with all the information that I needed about the system and service. Well done!!

Our installation was great today. DeAngelo was timely, professional, knowledgeable and customer friendly. I give him a score of 100% for our service today with Vivint Smart Security. Thank you and look forward to our relationship.

We ordered 3 door keypads. 2 of them have to have their batteries changed every other day. In 2 weeks I have had to put $50 worth of batteries in them. We already replaced one because of “communication” issues and even that plus the battery issue still persists.

Can’t feel anymore safer knowing my house is protected and been able to see my house all around, perfect, no complaints, just awesome. I will recommend it to everyone I can, it’s a great source of security for my family.

Door lock keypad motor not working. Called 2 weeks ago and still no lock. Order has been cancelled 3x for unknown reasons per rep on phone. I received a package label said door lock but when I opened it all that was in the box was Vivint sign and I received email, "Send faulty equipment back." Ummm how am I suppose to do that if I can't even get part I need? 2 weeks 2 days still no door lock and every time I call, “Yes sir your item is being expedited overnight. No need to worry about shipping payment just got drafted today.” (Ya great customer satisfaction!) Never receive item tracking # or anything but, "Yes sir your item is being overnighted." Vivint is a waste of money due to their customer service. If anyone is listening, I would just like to get out if any way Vivint will cancel due to their lack of action and trust me I'm being nice, they sure can take their monthly bill but my home is not being protected.

The technicians arrived on time. They were professional, courteous and highly knowledgeable. The installation was done easily. They took the time to listen to my concerns and adjusted my order to fit my needs. No pressure sales. I am grateful for the time they took to teach me my new system.

Edgar made the whole process so easy. The only thing I would mention would be the term to rekey. When I hear rekey, I think of getting a new key not redoing my existing ones. I would also add an adopt a signature for the signing process. Thanks!

I was not happy with the way that the installers were doing things because I told them that my husband and I didn’t have time for them to install the Vivint system. We had somewhere we had to be and they told me that we had to wait, so we canceled what we were gonna do because they would not leave. We’ve had Vivint for almost three years and we’ve had to call customer service all the time because we’ve had lots of problems with the system, but my interactions with the reps have been good most of the time.

The installation team did a good job. They forgot to put back in the little metal plate on the door, but it was nothing critical. We’ve had Vivint's security system for a little over a year now and our sense of security has definitely been better. There have been little glitches here and there but the Vivint team has been helpful. We had some cameras go out and then we have to reboot the panel because the internal battery gets low but customer service has been fine working through those issues. The system has gone off and their response time has been good. Still, I wish they would improve the camera sensitivity because it's really sensitive. Sometimes a shadow will trigger the alarm. Nevertheless, I would recommend Vivint to friends if they were looking for something for security.

Forget about their product, at the end of the day what you want is a company that will take care of you when there is an issue. They lied at sign up and 6 months later I’m still emailing and calling their incompetent support team. It’s a nightmare- spare yourself.

I looked up to see what was the best option and Vivint came out pretty high. Plus the special offer that they gave us was a good deal. The gentleman I dealt with was also very helpful, patient and articulate. He explained everything clearly and he did everything. He was very good. The installers were good too. They were quick but they took their time to explain everything. Although there was an issue with one of the equipment, they came back two days later and completed the installation.

Vivint's sales rep was persistent. He was a young college kid trying to make money. I got their system and interacted well with their techs who came out during installation. Since then, we've liked that we can arm, disarm, lock and unlock our system from our phone. However, I had to call once because they didn't put our garage door sensor on. Their reps were decent and sent someone out quickly. Though Vivint goes offline a lot and that irritates us, their system itself is okay and I'd recommend them.

The Tech that installed the system Vincent ** did a great job and I would recommend his service to anyone. He was able to answer all of our questions and help provide valuable recommendations on equipment placement. He was also made sure clean any mess that was left from drilling in the wall.

Doorbell camera has not worked properly since it was installed. We've had it re-set 2 times and a different tech come out and tell us the DVR was the only way to fix the problem. I called customer service and got the doorbell replaced and still having the same problem. A DVR has been ordered and I hope DVR fixes the problem.

Glass sensor very sensitive, if I drop a knife, it goes off. Also connection online is always failing, so would love to track our home from a distance, but says disconnected. Other than that, we love our smart home... thank you!

Both guys that helped were excellent. Very helpful, knew the product and trained my grandparents with patience. Highly satisfied with the experience from start to finish! The install was done very quickly and smooth.

At the time we were looking for a home security company, Vivint had more features than other providers. For instance, most of the other brands have the doorbell but Vivint had an outdoor camera and I was able to monitor from my phone. I got their system and when it was set up, everything was good. The installer has been great and he gave me his personal cell phone number and told me to call anytime. I called a couple of times in the beginning when I had problems and he came out and showed me what to do and fixed it for me.

I knew about Vivint through Best Buy. The cameras, the doorbell functionality and the overall package appealed to me. The sales rep, George, in Fort Worth, Texas, is great. When I bought the cameras for the first location, I was told that had I waited three weeks, and this is after I bought them and they were installed, that I could have gotten an upgrade. When the installer came in I had to buy a couple more cameras, and then I already had the older model cameras, so I escalated that.

The installer was great, which is the only reason I am providing 2 stars. The customer service is subpar to say the least. The first appointment was a no show & you all wasted several hours of my day. This appointment the installer was on time however the pricing wasn’t correct & what Sitka have taken 2 hours took about 5 hours so again you all wasted my time. I want to be clear that this wasn’t the fault of the installer. It was the fault of customer service. I could go on but for sake of time I won’t. Just know I wouldn’t ever recommend Vivint.

Service was great until I sold my house. I called their office to cancel my contract the last week of June when I confirmed a close date on my home. At that time I was informed that I could either pay in full for the remaining months on the contract or let it continue to be billed through the end of November and then it would be terminated. Whoever I spoke with at that time assured me that it would not auto-renew or be billed after the contract expired. They said the new homeowners would be contacted to continue service.

We’ve been with Vivint for nearly 10 years and the people we’ve dealt with so far have been excellent. They’re working properly and they give very good service when there is an issue.

My in-laws recommended Vivint when we moved into a new house. We got the sensors and cameras, and it has given us peace of mind. The tech came and did everything correctly. They asked me if I had any other questions, which I didn't. The rep from Vivint have also been very responsive and have been nothing but professional. In times the alarms have gone off, they phoned in, asked me how I was doing, and made sure that we were okay before they act upon that. And on false alarms, the law enforcement has been quick to act. I've really enjoyed the service and it's been really helpful.

Great service from the initial call to the home installation. Easy to use and great price! The home technicians were professional and answered all my question, best of all they were fast. I would definitely recommend Vivint to my friends and family!

Great tech. He was fast fluent and friendly. Excited to use our new alarm system and feel the comfort of leaving our home with knowing it will be safe and sound. Look forward to learning more about this system as we go and might look into adding on to current system.

My system is the best, the installer was great. Everything works perfectly, its worry-free. You can leave your keys at home because it's a thing of the past. No matter where I am I'm able to see visitors, deliveryman, in the daytime or nighttime. The night vision is perfect.

The system is still new for us but so far me and my family love it. I’m so glad we went with this company for our safety needs, comfort, and peace of mind. Customer service has been wonderful and the tech guy was awesome. This company and system is hands down the best.

The most professional installation I’ve ever had. Ryan was awesome. Did a great job. My wife and I have never been treated with such respect and professionalism as he showed us. We recommend he gives all new hires the training.

None of your representatives will contact me about the problem! You said I could monitor my home while away! But now you say I have to have a camera or a doorbell to connect to WiFi! This is unacceptable you need to come up with a solution to the problem!

I had a Vivint salesman come into my house and he has been fantastic. He was really friendly and broke everything down for me. He came by the next day because I had an event at my house. The installation team did a good job. They were quick and didn't cause any damage or anything like that. I liked the idea of having a home security system and the integrated control of thermostat. I thought it would be beneficial and it has been. I liked the ease of the use and I'm satisfied overall.

Vivint had a good promotion and my husband had decided to go with them. So far, I'm satisfied with their system. I use the app to do the bill paying, as well as to check my system. One time, a gentleman came and checked it out. He also brought the sign and I thought that was very nice. In addition, I've been pleased when I call the 800 number when I needed help. I've also been calling them every month to give my credit card and pay with them. Overall, I'm satisfied with Vivint. The interactions with their reps have always been good. I haven't had any issues.

Joel and Jamie were efficient, professional and courteous. Additonally, they were knowledgeable and fast too. They did a really really great job! I would recommend Vivint and my installers to my all friends and family. I would rate my Vivint installers a 10...

The system was installed quickly and with minimum mess and noise. I love how easy it is to access the cameras and how the system logs events at my home. My only issue is that I never received my window decals or the little sign thing for the front yard. My home is a corner lot, so VIVINT missed a good advertisement opportunity. Lol.

Vivint's techs were really good when they installed our security system in Indiana but were bad on the take down. Then we moved to Wisconsin, and they were really bad on the install. We have a customized system, which was really good during the first half of year that we had it. When we moved, Vivint's people struggled quite a bit. Customer service tried to do too much troubleshooting over the phone. After about half a year, the techs figured out how our system works and they did better after they fixed it.

Just got the system installed today and we love it so far! David, the guy who put it in, was very professional, knowledge and great about explaining how everything works! Already thankful for Vivint!! We would definitely recommend this to friends & family!

A Vivint salesman came to the door, and because we didn't have a security system, we signed up. The salesman was very knowledgeable and friendly. The installation was great, and I'm very happy with my service package. The system had accidentally gone off and Vivint called to verify, and they've been great. We've had a wonderful experience with Vivint.

Great work, great service and very knowledgeable. Ray called before arriving and was there on time. Very professional and all his work was done correctly. Will definitely recommend him and Vivint to friends and family. Happy with everything! Good job Ray! Thank you for doing a great job!

Vivint gives good service. Everybody, including the sales and installation team, has all been very informative. The techs that have come out have been really helpful versus what I've experienced over the phone. Occasionally, we haven't been able to troubleshoot as well over the phone. And so, I really appreciated it when a tech came out without a charge to me, because there would be times when I would troubleshoot over the phone with someone for an hour or more, and things wouldn't work out. I was nervous when they said they needed to send some tech out because there's a tech charge to send someone out. But on those times when I had trouble with troubleshooting and not finding a resolution, having the tech here was really important to resolve the issue. The techs seem to be highly knowledgeable versus the person on the phone.

I was internet searching for a security company and Vivint seemed more comprehensive, more like a premium product. The sales reps were professional and I didn't have a problem with them. I got a choice of all sorts of things, but I opted for having two video cameras -- one around the house and one at the doorbell. The installation was super easy. The door automatically has the keypad and the automatic lock on it. I have all the doors and windows with the sensors on it. However, I had to replace our garage door opener and the one I replaced it with, even though it was newer, was not compatible with Vivint's technology to send and receive signals and it took two service visits to resolve that issue. We weren't sure what was wrong with it and it was the second person who figured out that it wasn't compatible. It was a bit of trouble, but they were very nice and weren't there for a long time, and were able to get the job done quickly.

Very pleased so far. The installation was very easy and professional, the tech was very polite and informative about everything that was being installed. He walked me through everything that was being done, and how to use my devices. I am very happy so far.

Someone recommended Vivint to me and I took it. I've been with Vivint for a year now and I've been happy with their service. The only thing is, I wish there were more cameras at the front. For whatever reason, they said they couldn't install them in the front of my house to get a straight vision. That was one thing that was maybe wrong with the installation. Nevertheless, the quality of the features in my system is good. The system has gone off a few times and Vivint's response has been good as well. I would recommend Vivint.

It takes a long time to get stuff fixed with Vivint. I’m on hold very long time. Stuff wasn’t fixed even after a tech came out to fix it specifically. And I didn’t realize until someone got shot on my road, and it took them about four or five weeks to get a rep back out to fix my doorbell camera. They didn’t care because they couldn't work with their schedule.

When I got Vivint a year and a half ago, I selected the devices that I wanted, including the sensors and other security tools that they have, and then they installed it for me. They also gave me the option to pay that in installments or upfront. They had a clause where if you don't pay upfront, then you have to pay that over a five-year period, so that means you are bound with Vivint for five years until you make that payment. I was trying to see if there was a smaller timeframe, like a year or six months, where I could pay it instead of a five-year period. But they were not able to answer that question. I would've liked more option in terms of payment for those devices. But the interaction that I had with their customer service team was pretty good, and the installation was simple and quick.

Highly recommend these guys. They were on time, clean work and explained everything. Our initial advisor was patient going over many options and our install tech was outstanding. Pleased we left ADT after years of subpar customer service and installs.

I am not a tech oilers on. That being said I do not like your chat with an expert. Very confusing. Kent has been great with the install. Very helpful. I feel like now getting it to work if something is wrong that it’s all up to me, and I don’t appreciate that feeling. It’s confusing what or how to do. Not sure of camera placement, which is where I suggest, but I am having to move things and some can’t be moved so sets cameras off all the time.

Installation went well. Service rep was very helpful in answering questions and concerns and overall just friendly customer service. He made sure I knew how to run the system or what I wanted to do with it before he left and I was comfortable with it before he left.

From the time Jacob arrived (on-time/early) I was treated with the utmost respect and professionalism! He handled every answer with ease and proceeded with the installation. Then ensured our ability to use was completely satisfactory before asking if we were happy... So, in essence, we are very pleased and thank you Jacob for your outstanding efforts!

I love the system and how inexpensive it is! The people are great too! The system makes me feel safe and is worth the money! I love and would recommend to every one of my friends! The system is great because you can view all the activity from your phone.

I've had really good interactions with the representatives at Vivint. I had to call a couple of times for some technical issues, and they have been able to fix it or send somebody to take care of it. The people from Vivint did the installation and they showed me how to use the system, and it was straightforward. I like my system and its features. However, I have a large house and the sensors, sometimes, get disconnected. There is one sensor that is further from the panel that usually gives the signal that it is disconnected, and it connects back. I talked to Vivint one time about that, and they mentioned the distance and to check on the batteries. I checked on the batteries, and they were fine. And because it was something that is intermittent, I didn't really paid much attention to it.

I like the cameras and how many hours you can record with the one terabyte on the Vivint system. But sometimes, the cameras are going off and on and the recording is missing spaces when I go back through it. Other than that, I never had any problems with customer service. I've been with them for two years and they've always been good any time I call. Also, the alarm went off once by accident and they quickly responded.

Their Proprietary system is designed to suck your blood in the name of providing home security. They would want to send to you Technician for every minor reset they can do remotely and charge money. They are not ready to spend time to remedy the issue of their own imperfect/underdeveloped technology. They are Prohibitively expensive even when we have no monthly fee systems in the market. Stay away! Not worth It.

Purchased for home, very basic setup - no cameras just door sensors. 14 months later I've purchased a new home. Called to have service moved was told they would do reinstall for free because it's been over a year, then I get a bill for 80 dollars for the reinstallation. The installer put control panel in my garage, tells me a lot of people do this. I now can’t even use my system because the control panel is so inconvenient, can't hear it alarm or get to it in a timely fashion to disarm or arm it. I've called multiple times to complain was told they would send someone out to move it and credit my account to pay for the fee. None of which has been done.

Jordan the installer is an absolute pleasure. Personable and extremely helpful and professional. I would recommend Vivint based on his customer service and approach. I was also pleased with his honesty and attention to detail while setting up the system.

I was told that I can view my doorbell cam from my phone but was not told I did had to have Wi-Fi in order to view my doorbell cam from my phone. Your technician did a great job of helping me resolve this problem. Yes I would recommend you to other people and friends, family also.

Never got any paperwork with installation except Certificate of Installation online. Wanted the system for the doorbell camera and that is the MOST unreliable part of the system. Customer Service people tell me it is OK for it to only record a third of the people who come to my door and it must be my fault in the way it is configured.

Had a great experience with Vivint. We are very happy with your service. A very easy installation and a great rundown of how to use the system. We feel much more comfortable knowing our house is safe. Thank you for your help.

The lady across the street where I used to live had Vivint and she was happy with it, so I went with it. When the representatives came out, the installation was great. Then, I had one of the things fall and a representative came and did it all. He was great. I had a phone number, and so when one of the little pad things fell in one of the windows, he came. He was from Victoria which is a three-hour trip from here. He called when he was in the area then he put up the thing for me again, and it's been fine ever since.

A neighbor down the street works for Vivint. He had his truck parked out and we looked into Vivint. Their rep was nice and informative. We didn't research a lot and just went by what our neighbors were doing because if it was working for them, it would work for us. We have an expert like down the road so if we have any kind of questions, they can help us too.

I'm a hospice nurse and I was at my job with a patient, and the Vivint salesman came to the door doing door-to-door selling. He was very professional. He respected the homeowner's choice not to talk to him, but I went ahead and talked to him 'cause I wanted to. The installation was awesome. I don't let anybody in my house without them showing me their ID and their badges, but the techs introduced themselves, started explaining what they were gonna do and showed me my contract. I have the indoor and outdoor cameras, and the window and door monitoring. I feel safe and I'd recommend it.

I have no complaints. The service was good. The explanation was great on how to use the product. The tech was nice and professional. He was very detailed in his explanation. He also made knowledgeable explanations as to where security protection should go. He explained policies and contracts very well.

A good experience so far. Working very well. It’s nice to know when I’m at work all doors are closed and just having the extra security is it good thing. I would definitely recommend this product. It is very user-friendly. I haven’t had any issues with the system yet, so I really can’t say how customers services is To work with. I don’t think That will be a issue.

Agent came to door and was very thorough in explaining what he can offer from Vivint. The package he presented and was nice to be able to stick within our budget. Made it easy to set up and the installer was quick, explained what was needed to know about our new system and presented us with tips on how to run our new system.

Please note that this review relates to the day of acceptance of service and partial installation on 12/01/18. Installation is set to be completed on December 4th, 2018. Our Sales representative was Mr. Adam ** and installation was done by Mr. Kyle **. They were both very professional and offered to be available for support as needed.

We were approached by Jordan, Vivint sales representative, while moving into our new home. Home security was on the “to-do” list but Jordan made it simple by bringing it right to our doorstep! It was amazing to create a dream package and actually be able to afford everything we needed to secure our home, and then some! The equipment was set-up in less than an hour and easy to use for those responsible for setting and disarming. Talk about convenience, I can now monitor my doorbell video feed and any notifications from sensors within the home right on my phone! I would highly recommend Vivint to friends and neighbors, home security at its finest.

I have not been too satisfied with Vivint. First of all when the salesman came to my home he told me that he would pay/credit me to switch from ADT to Vivint. That never happened. Not only did that not happen but they used existing equipment from my old ADT system such as the 2 of the motion detectors and a smoke detector. Wow a win win for them. When deciding how I would pay I told them I wanted to be billed monthly by mail. They constantly tried to get me to automate my payments. If at any time you are late with payments they run false alarms/notifications through your system to constantly annoy you until payment is made.

He really took the time to explain things and did a lot of advocating to customer service for me when we had technical difficulties! Although we spent a lot of time having to wait on hold with the different departments, the installation was still a success and he was wonderful. Excellent service!

A friend and my sister had Vivint and they recommended it to me. The service package that I got was pretty customizable. It has video, doorbell camera, and garage sensors. I've had the system installed twice. We had an original house then moved to a different house. The guy and his girlfriend that installed it initially did a perfect job. The second guy was okay, but he put a lot of the sensors in areas that didn't make sense. But there's already a hole in the wall now, so I ain't moving them. We've had a couple of issues with some sensors, but overall, its performance has been good and the issues I had were fairly easy to get fixed.

I had ADT before but I made a switch to Vivint because they are wireless. The sales rep told me he could use a lot of my existing equipment, and he gave me a discount. There was an allotted amount that you could get for the new installations. The installation was easy. Since I had some existing wireless equipment, he was able to integrate that into the system, so that was nice. It was just a matter of him hooking it up and making sure their cellphone service worked, which was another feature back then. That was unique and was really nice where you have to have a home phone.

When I bought a house, I looked for different security system companies. Vivint's system was more up-to-date and didn’t look old. I like the iPad feel to the touchscreen and the pricing was also a factor in my decision. They are easy to work with. Their reps are professional and explained everything easily. The installation went well and the guy was really nice. The app is simple and works very well. I use it for everything when I check on the sensors. The system works and immediately deactivates and activates from the app. But every once in a while, the Wi-Fi kicks out. I have to reset it and make sure that it’s connected, but that’s normal when it comes to Wi-Fi things.

My initial experience was great. The agent that came out for installation had superior customer service and that's what I expected to receive from the company as a whole going forward, unfortunately that's not the case. I've only had the service for 2 weeks and it only worked for a week. I went on the website and attempted all of the troubleshooting listed however none worked. I then contacted the company via chat and was told a technician could come out but there would be a $50 repair or replacement fee although my equipment was brand new and purchased outright. The chat agent wasn't helpful at all and wanted me to stand outside in the freezing cold, at night to try to fix the issue. During that time I was also receiving a message saying the battery on my panel is low and not receiving power but a reboot of the panel did fix that. I'm very disappointed and regret ever getting this service.

I purchased a THREE year contract and this is set to expire in January 2019. I called in to request cancellation because I moved and they told me I had a 5 year agreement! I NEVER agreed to this. NOR did the installation tech who installed the services and had me sign all the paperwork ever mention that it would be a 5 year agreement. Now...I am also finding out my father has been FRAUDULENTLY tied to this contract as well because he is the owner of the home. I am livid! All customer service does is give you robotic answers and provide absolutely ZERO help! I WILL NEVER RECOMMEND THIS SERVICE! There are MUCH better options out there for the price and the horrible customer service they provide! I will be filing a complaint once I figure out WHO I need to reach out to.

Once the account was sold the rep left us in the wind. Asked him to fix a problem with a camera and he never showed even though we had an appointment. Due to this I would not recommend Vivint to any friends.

Thank you. The service and techs were awesome. Everything went very smooth on the initial setup. The salesman was awesome as well in explaining everything included with the packages. Once again... thank you for everything and I am looking forward to enjoying the Vivint smart home modules.

I’m satisfied with Vivint. They have a user-friendly system and everybody’s been very professional and very quick to get the problem solved. During the installation the first guy might’ve been new and didn’t really understand everything that he was doing. But they sent me two people after that, and they were very knowledgeable and had a good understanding of everything. They were able explain to me everything.

Installer was very knowledgeable and helpful. I love all the equipment and the ease of control. Gonna give my wife the peace of mind she wanted. I am happy with the company and have heard good things about you. Referred by a family member who spoke highly of the system.

This experience was fantastic! Got a quote, all the information I needed, recommendations and install in the same day!! Extremely professional and helpful the whole way through! I would definitely recommend this to a friend. Easy mobile app access as well! I'm very pleased and will consider adding more security features at another time!

Michael ** did the install. He was very professional. He definitely got an A+. Very attention to detail oriented. Better keep an eye on him as a valued employee (someone will steal him from you). I can’t say enough about how satisfied my wife an I were with the install. I’m a very picky guy. Thank you. Great job.

I installed Vivint To increase security and have peace of mind, I was happy with the quality of doorbell camera and backyard sensor and camera, but never really needed to investigate any missing package until today, I see that USPS delivered the package but then no video of anyone picking up the package, so it must have been missed by the sensor. It’s very unfortunate that I am paying good amount of money every month for a service which is defective and doesn’t have guaranty that it would work when needed.

I installed the home security system in fall of 2016. I signed a 2 year contract. In the interim I had a military move so had Vivint set up at our new place. I was told it would not interrupt service agreement. Well once my two year agreement had ended in new place I canceled the service. During this whole 2 year agreement including initial set up my husband was deployed. I am the one that had the agreement and signed for it. But now Vivint is saying it was in my husband's name and he signed for it and also that when it was transferred to new place it didn’t carry over my agreement but started a whole new agreement for 3 years.

Service from phone consultation through installation was just great. Angel (phone rep) thoroughly explained all options and equipment, costs, timing, etc. And Cheyne (installation) was fantastic, confirming all my choices, equipment, placement, and instructions on set up and how to use. Overall, just wonderful.

I was perfectly fine with the package that Vivint offered us. I have an alarm system and two cameras from them. However, the installation was a challenge. I thought the sensors that I already had from another alarm system were compatible. But once they did the installation, we found out that they were not. I had to buy more sensors than I wanted to and it ended up being the most costly than I expected. Also, the doorbell camera was not working for night vision, and I'm still having that problem where I can't see when it's dark out. Night vision should automatically turn on, and it doesn't. I'm getting ready to change out my camera and get rid of Vivint for that reason.

The Vivint sales rep who came to our door was okay, but we found out just recently that he lied to us. But that was okay. We understood that we didn't have a contract and we just kept it, but we didn't realize we had a five-year contract. We told him that we would probably be moving in a couple of years and we asked what we would do then. He said that it would not be a problem and to just call Vivint.

This experience was awesome right from the start! Nate was very professional and down to earth. Extremely helpful and we got our new system installed the same day! Actually only a couple of hours after we talked to Nate to inquire about getting a system. That was a big surprise!! Then Damon came to install and was also very personable and professional. He cleaned up all his mess as he went through the house installing what needed I be done. He was great when it came to teaching us how to use the system. I really like the system and am confident that it will serve all my needs now and as I need to add on options in the future. It also helps that the two guys I’ve had the pleasure of dealing with were the best!!

Technicians are great. Very helpful but have limited resources in terms of what they can do to help customers. My business and home is currently with Vivint but as soon as my locked in contract is up we will be switching. They make promises but their word doesn't mean anything and then they say they want a satisfied customer but do nothing to change it. This company is not about customer retention or service. They try and charge for things that I was told would be covered. Would never recommend Vivint to anyone.

Installer was professional, and he explained the system well. We didn't realize install would happen same day as the consult, so it went a little later in the evening that we had planned. Would recommend that as a company you inform clients of that possibility.

Worst experience I’ve ever had with a professional service installation. Damage to multiple areas of my home including damage to the walls and the paint. System that does not work properly. No warning about the damage prior to performance. Loose wires left exposed.

The customer service reps from Vivint have always been good but when it was installed, they sent people who didn’t know how to do it. The second guy said that the first guy didn’t know what he was doing. However, the third guy was supposed to be a supervisor and he got it all set up and working. I like having the key entry better because it’s more of a pain to do it on my phone but if I’m upstairs, it’s nice that I can turn it on with my phone. My kids set it off a lot in the morning. When I walk out the front door, I forget to turn it off but the experience has been good.

In my town, Vivint is the only security system that the majority of the town has. I have window sensors, door locks, door sensors and doorbell camera. I also have the thermostat control. Their people have always been helpful, knowledgeable and got things resolved. I had the system installed four years ago and we’ve never had any problems. The few times that we had any, Vivint was good about coming out and getting it fixed or resolved. They have always been good about getting things done. We're very satisfied with their service and I would recommend them. We had the little phone app where you can see what's going on and based off seeing that, my co-worker got them.

Very knowledgeable and professional and helpful. Would definitely recommend to a friend. He was very patient with explaining how to use the system and cameras. Told me about other products Vivint installs, like smart thermostat and locks. He went over everything several times to be sure I understood.

The very first night we had the system the thermostat would not work so the furnace would not work. I called tech support. They ran me through all kinds of stuff to do and said they couldn't get anybody out till the very next day at 10 in the morning which wouldn't work because I would have been at work. I just paid $2,000 for a security system and I didn't want to sleep in the house without heat the first night and it was 23 degrees so I called the representative who sold me the unit. He got ahold of the service tech and they came back to my house at 10 at night and fixed it so yes the service was good but it was a big inconvenience and now they still have to come back today to do some other stuff so we'll see.

I had the system installed on a Thursday. Three days later we got alerts that the back door sensor was offline. I did an online chat and was told I needed to go buy a new battery for it. No one was coming to fix it for me. A week after that we got notifications that the sunroom glass break alarm was offline. It’s still offline because I haven’t had time to go buy another new battery. At this point I want to cancel the whole thing.

Very neat and professional installation. Wife and son had extra requests and they were completed without copping an attitude. Helpful with providing basic information about the functionality and uses of the system. Very happy. I would gladly recommend this company and system for home security.

I was a fool to go with this service. The thermostat is CONSTANTLY offline, installer even used 2 different thermostats because he couldn't keep it connected. The doorbell camera always stops working after about a week and I have to delete and re-add it to make it work for another week. Now the deadbolt is constantly disconnecting as well. Tried support and they give me the run-around from a script and are of no help at all. NEVER go with Vivint products. The salesman talked me out of the best products they have and this is ridiculous. The fact that no one in my town even works for this company should have been a clue. No one is here to help, no one is here to service these unreliable products.

We talked to Vivint over the phone about what we wanted in our options and when we had the system installed. Their reps were very professional. Somebody came out to install the system. He got in and out, and he was friendly. We currently have an electric door lock and for the security system, we have an indoor camera, carbon monoxide and smoke detectors. It's all been very nice and we're happy with everything that what we got. They're not something that we think about a lot, which is a good thing about a security system. I wouldn't have an issue recommending Vivint to anybody.

Vivint was highly recommended and so I got a system from them. However, it is frustrating because I didn't get what I wanted. They told me that my garage door could be connected to their system and it cannot be hooked up at all. Also, people are nice but it's frustrating because they try to nickel and dime you for every little thing. If something goes wrong with their stuff, they will try to charge you to come out and fix their stuff. They installed the wrong sensor on the garage door and it wasn't working. It caused us false alarm to go off in the middle of the night and cops were called. When I called them to get the correct sensors to be added onto it, they wanted to charge me for it. I went round and round with them but then, they said, "We'll waive the fee. We will come and get it fixed."

Adam ** and Emilio ** are the most polite young men and their very knowledgeable of your product. They're also very helpful to me as I’m not very tech savvy. I would definitely tell my friends and family about your company.

The technician was on time and very knowledgeable about his job. He was very patient with us as he was he explaining how everything works. He was very professional. He took us step by step on operating the alarm system. I am very pleased with my service so far from Vivint.

Overpriced and doesn't work half the time.

Installer was awesome! Super knowledgeable and transparent. Best install I've experienced! He showed how to use the system and made sure that everything was perfect before he left. Answered all my questions. Very nice and great conversation. I would recommend him to all my friends. Vivint is awesome!

Look they need a burn down the sales organization and start over. The boiler room - dog eat dog approach is horrid. I like the system, love the app, and installation was very solid save a minor issue that Vivint came to fix fairly promptly.

Techs have been out several times and unable to fix our equipment problems. The last tech, Josh, said we needed a new panel and someone should call us to set that up. Josh said he was making note of this in his system. He did not. No one called and when we called they said our system was currently good. We tried explaining yes it was but certain devices have connectivity issues fairly frequently. Ultimately they were unwilling to help. Regret purchasing from this company.

I did a Google search because I was struggling with a few other alarm companies that I was moving into my house with and trying to get it set up. I was getting estimates from different companies, then I had one of Vivint's reps come out, and it worked out. I liked Vivint's cost and ease of installation. All the other companies wanted to do a full, costly retrofit because I had a lot of double-hung windows in my house, so we needed extra sensors. I had existing wired sensors, but they didn't want to use that and they were really killing me on the cost for the extra sensors that I would need. I needed around seven sensors in the house and Vivint was able to work out the cost where I could afford it initially.

Our experience with Vivint has been okay. The interactions with their reps have been great and the installation went well. The camera system has glitches in it every now and then though. Sometimes, the system goes out and it doesn't always connect to the camera system. Other than that, the alarm system has been well. Overall, Vivint has handled our service well. Any time we call in, they remotely fix any issues that we have.

Blake was awesome at getting a quick consultation and install for our condo. He was super efficient and addressed all questions and concerns we had. We are very happy with this service. I’d recommend this company and service to anyone.

I worked with Jake on the initial scheduling. He was very helpful and thorough in his explanation of my service options. Mark was my installer. He was prompt, efficient, and very courteous. Both of these men were a pleasure to work with!

The installers did a great job and were very helpful and friendly. They were very prompt and finished the job very quickly. They were very clean and picked up what little mess they did made. I will totally recommend this service to all my friends and family. Thanks again.

Vivint offered a really good promotional deal for the installation. I would save a lot of money on the installation and they sounded like it was a good system. The rep was good but he could have explained the features of the system and how it works a little better. Even after it was installed, I didn't know the things I needed to know for the customer stuff as far as configuration, getting through the screens and what they mean, and how to set them up. Even so, the installation team was good. I was not too happy with the first guy that came out, but the second person that they had come out was much better.

I had some bad experiences in phone conversations with other home security companies. Before I even signed anything with Vivint, I checked around and wound up calling some neighbors and friends that live in the community and had experience with Vivint, and nobody gave me anything negative. We’ve been with Vivibt for two years now and we like our service. Their reps have been really good. And the installation went well. It had gone off before and I didn't have any issues with the amount of their response time, but the way they contacted me was different. Sometimes, it was through email as opposed to calling me, which would’ve been more direct. Other than that, its features have been good, so far.

After initial problems with system, operation and daily use is a breeze. Normally someone is at home, 24/7 however, we feel safer with a system installed and knowing that help is a push button away. It feels safer, knowing that you have a backup system.

We had great knowledgeable installers who did a great job. The techs were on time and completed every task we asked of them even after springing some new install request last minute on them. This is my second time getting a Vivint system and I’m extremely happy.

We've used Vivint for two years and we're very satisfied with the service. It's very easy to use and maintain. We had a problem where the alarm panel went out on us and we had an issue getting them out to replace the alarm panel. It was an unforeseen issue. The technician that was supposed to come out to take care of us had a family medical emergency. So they had a little problem with reshuffling people. But they took very good care of us and knocked some off the bill. It worked out really well.

My experience with Vivint has been a nightmare. The system doesn't work and there is no signal. They sent out technicians a few times and every time they sent a technician out, he would get a signal of anywhere between 50 and 70%, but the people I talked on the phone said I needed at least 90. The cameras stop working and I gotta reset my system at least once or twice a week. It has gotten to a point where I called and I had them come out, and I said that I didn't want it anymore. The first technician that came said that the system doesn't work and that they couldn't get it to work. I called and the reps said that they were gonna send another tech out. They sent out a second one, but it was the same thing. It was called non-serviceable and there was nothing that they could do. So, the second time after the tech left, I called and they said that they would cancel the system.

Everything went great. Tanner was very helpful with show us how to work the system out. Cameras seem pretty self explanatory, everything about the system seem awesome. Everything is going smoothly and we feel tons times safer. Tanner worked really well with us. Took his time to explain the product before installing. We even added another sensor to our home to the once we have originally had asked for so thank you.

Getting Vivint installed was about 6 hrs. Jorge told us if we had any problems to call or text him. I have done both but he doesn't make any attempts to contact us for our concerns with the camera issue & I still have not fix one of the camera. Once system is installed the Service is NOT GREAT! I had better Service with my last alarm company with Night Guard. Ken responds ASAP!

My original tech that installed my Vivint Smart Home was so thorough. He completely explained each step of the process to me. I’ve used customer service to obtain receipts, and each encounter is better than the last. Staff is always pleasant and helpful.

I had contact Vivint Home to get alarm service with cameras but when the guy came home it was like I requested someone from a dating service. He started asking me if I was single or in a relationship and my cousins heard him from in another room and told him that was very unprofessional and he then had attitude. Then he comes towards the kitchen and started asking me about which package deal I wanted to get for my home but smell the food in the kitchen and say, "You look good and you can cook."

The salesman was good at promising things that couldn't be delivered. All hype, no action. Installation guy said he wasn't able to do what salesman claimed. Needed more cameras to get coverage asked for, and was unable to hook garage door to system like promised. When I told salesman, he said I must have that 1% garage door opener that Vivint's system doesn't mesh with. I said it is a 2-year-old Craftsman, how could "Craftsman" be obscure 1% they don't work with?

The sales rep of Vivint gave us a good offer so we thought it was a better idea to go with them instead of other companies. The installation team did their job. Everything works. But nowadays, I can pay 60 bucks and one-time fee and get way more things than what Vivint is offering.

Four years ago a sales rep came into the store right after I opened it. He told me about Vivint and I have their system in my store since then. At that time, there were some scams going on in the area with Vivint so I wanna verify some things and he was fine and understanding with that. The features of our system have been good and I have very little issues with the system. I like it and it works well. I have the app on my phone and I can check my cameras from other places. I've been happy with it.

One of the young people from Vivint came around selling in the neighborhood, talking to people about them. He was informative and helpful about what is involved in the process. There were a couple of reps inside during the installation and they did real well too. They helped us out and decided what we needed for coverage. We get alerted on our phones when the doorbell rings and we're out somewhere. We had one problem with it when somewhere in the hall, the little screen messed up. They had to put another one of those in, so they fixed it. Other than that, everything's fine.

Order was taken inaccurately. Sales team recommendation was wrong. Account was fraudulently billed 576 on first day. Management has no ability to fix problems. Billing error was addressed with excuses and poor attitude. Complete ineptitude on all levels. 2 hours on the phone with customer service. Too many “departments” and no one can do anything to remedy all the mistakes. Offered a pittance to help retain my business.

I’ve been looking at Vivint and the price is very good. The equipment was narrowed down as well so we didn’t have to buy everything upfront. The customer service has been very good as well. Even the tech that installed the system was very helpful. He came out again and fixed the system. The system is based on your internet. If you have a good internet connection, you’ll have better responses. But other than that, the system has been very good. I like the features that were included in it very much and haven’t had any issues. I have an Apple Watch and the system shows up on my watch. I can open and close doors, arm and disarm the system, but it says it’s supposed to allow you to change the temperature. Sometimes, it shows the temperature so you can change it, and sometimes it doesn’t. But other than that it has been very responsive.

I’ve always had good service from Vivint and my interactions with the techs were good. I never had a problem with them. I heard Vivint has some updates right now, but overall, the previous features were fine and I’ve liked some of them.

Technicians very helpful and knowledgeable. Customer service very nice. Everyone was very accommodating with scheduling. The process was explained and the installation was completed quickly but expertly. Any questions they weren't able to answer, I was pointed in a direction to get the answer.

On August 2 I had a attempted home invasion. Fortunately they failed to break down the front door. I purchased a Vivint security system. The system is constantly malfunctioning and broke. The door camera is offline. Window and door monitors have been replaced multiple times. The customer support people even told me the remote monitoring system didn’t work well with a iPhone! The only thing that works is the Vivint sign they put in my yard.

Absolutely surprised by how great the installation went & all the info he provided. We were leaving on a holiday vacation, and the technician went out of his to get everything installed quickly but perfectly! When he was done my wife asked info on insider cameras, and technician provided all we needed and installed two just as quickly...

Vivint is great. Every time we called and needed help, they were quick to answer our questions. The techs were very professional too.

My mother was using Vivint as her security system in her home. I also chose them for my home and picked up their regular service. When the alarm goes off, Vivint's reps call me and let me know if someone's trying to get in my home. I've been using it for 10 years and they've been thorough with calling and following through on what they're supposed to do. Whenever we've had a call, it has worked for us. Whenever a technician comes, they've been helpful and does their job. Their price is reasonable and the service is good.

Vivint is a great product. So far, I didn't have any problem. I'm very pleased with it. I had a very good experience with the reps and the installation team of Vivint as well. I will recommend Vivint to anybody. My brother-in-law just moved from New York, and he installed the same product in his home.

Very satisfied with installation and operation of our alarm. The tech {DAVE} did a fantastic job in all phases of the installation and the set up of the alarm. He also did a great job on the briefing. He was very courteous and thoughtful the entire time he was here.

Very knowledgeable about service and equipment. Installation went very well. The technician arrived on time and he also offer some free advise about other options which proved to spot on, and really worked out. Also saved me more money. He also explained every component of equipment all the way down to the specifics. If I have to opportunity to recommend them to anyone I definitely will.

The idea is great. I have caregivers taking care of my mom so I need this. It's great when it works. It takes hours on the phone when it quits working. We have had to pay more for other parts. They've come out numerous times. It works for a few hours or a few weeks and then it quits. It's down more than up. It takes more time than we have. I wish it did work. I'm paying for a product that rarely works. I'm very disappointed.

The customer service team of Vivint is great and I'm very happy with the system. The installation team were good guys. They came in here and did what they gotta do Vivint was a smart move on our part. The door was left open one time and we had the cops there in about 15 minutes. Also a couple of times we had some smoke in the house from cooking and it set off the alarm. The guys’ response is real quick. They called right away. So I like that they were checking out and making sure that everything was good.

I have been with Vivint for five years in February and my experience with them has been satisfactory. We got their basic package from them. I’ve been satisfied with their quick response. I contacted their reps because I had some problems with my camera and I was able to get a hold of someone quickly. They were able to walk me through my issues. The biggest drawback that I’ve had though was I had to commit to a five-year contract with them. I’m gonna shop around, and if they’re still the best with the service that I have, then I will stick with them.

I've been with Vivint since they first started, and I was one of the first ones to get a system from them. I was grandfathered in, and they told me that the $39.99 rate will never change because I was one of the first ones to get it. But on my checking account, they took out $43 and something, and I thought, "What the heck?" So I called them and asked, "Why haven't you changed my last name? I had gotten married and I sent you everything you asked for. And also, what at you charging me $43 and something for?" So they told me that I had an older system, and it was harder to monitor. I was really angry. The rep I was talking to switched me to somebody else, and they didn't know what the heck to do.

I was looking for a security system and it looked like Vivint was what I wanted. I got a doorbell, doorbell camera lock, remote control of the door lock, outside cameras, and thermostat control. The installation of the system was problematic but it got resolved. The equipment's performance started off rocky but Vivint's reps smoothed it out. They were diligent on the service side. It was disappointing that the cameras are triggered with outside shade movement so we have a lot of videos, noise, and false positives.

The Vivint salesman we worked with was knowledgeable and we had a good experience with him. The installers also knew what they were doing and we didn't have a problem with them. We had some calls when we were away from home and they were quick.

The whole process with Vivint has been a good experience. Sales reps are good and not pushy. The technician that performed the install was extremely polite and knowledgeable. He helped with all aspects of set up and configuration. I would definitely recommend Vivint.

Vivint came out installed the alarm quick, easy, polite and professional. thank you very much. They listened to what I needed and made possible suggestions on what could be better. I made the changes and it was great. they were on time. I appreciate that.

Excellent customer service. Good attitude. Very quick set up. I love all of my equipment!! I love checking on my house from my phone while working. What I love the most is being able to watch my daughter getting into the house safe after school.

This is a tremendous improvement over my other security system. It has been years since I felt safe leaving my home. Or, since I felt safe in my home. Vivint has really given me a sense of security since it was installed. I love this system.