Vivint Reviews

Tim was awesome! Got the job done fast and accurate. Very personable and knowledgeable of the products. This is a product that I would suggest to others and especially have Tim as the one to install! Great products and sleek looking display.

Excellent, timely, and clean install provided an excellent tutorial on the system. Installer let me know if I had any issues or questions that he would be available to assist. Thoroughly satisfied with the system. I would definitely recommend the system to friends and family.

My daughter had gotten Vivint and I decided to get it for myself. We use the system as it was installed, mainly for the alarm. When I was setting it up, I asked about the doorbell camera. They said it will come out so I said that I will wait. He told me to give them a call when they come and they will come out. But when I called, they said that nothing was in the paperwork so I won't get it. I was a little bit perturbed at that time but that was my only negative experience there. Nevertheless, I would recommend Vivint. I would tell others to use them and that it has been fine. But they should make sure that anything that was promised is written on the paper before they sign it.

The company I had before Vivint had sold out to another company that I didn’t wanna be with. They never even bothered to tell me they had sold out. So it was a coincidental thing when Vivint came to the door. Their reps explained to me what I didn’t have what I thought I did. I listened to the pitch and it was gonna be less money than I was currently paying monthly. So I went along and let them do the swap out with the equipment, as well as the wiring up. I initially had a very good success in terms of installation and explanation of how to use the various gadgets. Apparently, though, they don’t service the secondary problems that might come up.

My experience so far has been great! Keep up the excellent customer service and follow up! The Vivint system makes my family and me feel very secure! Thank you for your excellent job so far! I hope to stay for many years!

Salesman and installer were very professional respectful and explained the product & installation in a professional way. The installer made sure everything was installed correctly and advised if we needed anything or we were having any problems to called them and they would address the matter right away.

The install not very professional and the install crew could not figure out how to correctly wire the doorbell camera so they ended up running a separate cord that had to plug into one of only two outlets I have in my garage. The equipment required a lot of drilling and cords that had to be plugged in throughout our home. At one point, the installers ran a cord to the wrong area and when they removed it, they pulled it from the wall and all the staples were left on the garage floor in the area where we park our cars. Luckily I picked them all up before they ended up in our car tires. The cameras had trouble connecting and the doorbell camera never worked even after installers left. I canceled service the next day and ended up getting equipment from my former alarm company, Frontpoint. They were cheaper monthly by $30 and way way more professional.

After clarification on payment and package issues, which delayed install a couple of days, waiting time was only 2 days. The install was faster than expected and everything worked great. Setup was easy and instructions easy to follow. Technician was very cordial and knowledgeable on his stuff.

The installation was flawless and the tech did a great job explaining the system. We also like the cheap entry-level plan and contract-free option. Vivint’s main drawbacks are pricey equipment and long contracts. We like that Vivint is compatible with tons of third-party smart home equipment, so you can sync your system with smart lights, locks, plugs, and more.

When I called up Vivint for the first time, I just asked questions, like how much it would cost to install this and that. The guy instead asked for my name and other info for data farming and building an account. I told him no, that I'm not playing that game and he's gonna tell me what I wanna know and I'm gonna call him back. While he didn't get the sale, I did call back Vivint at a later date. Lauren, the tech I worked with, installed my first system at my other house and then when I moved, she moved the system too. She got both places set up and secured. She also sold me what I need. The installation at both places went smoothly and it was seamless. She knew what she was doing and she was able to overcome the obstacles.

Xavier was wonderful to work with, showed me everything (not my order number though???). Hopefully I won't mess it up! Very neat and cleaned up everything. Great instructions and put up with noisy dogs. Used some equipment that was already in the house to make overall price less expensive.

Larry our installer was very thorough explaining and ensuring this was the right product for us. He cleaned up after and ensured we were satisfied. We previously had ADT and switched over. We like our new system which includes automatic lock, door camera, etc. It is a lot more modern.

Everything about the process was very painless and took very little time. The price point is terrific and didn't seem to have any crazy small print like a lot of other services. Will recommend to friends and relatives as much as I can.

Great fast & friendly service. I would recommend Vivint Smart Home security to all of my friends and family. I will refer Vivint SmartHome security to anyone how wants an Internet-of-Things all-in-one home Security solution. Please feel free to send me any discounts as well.

The installation was quick and thorough. Larry, the Vivint technician was extremely nice and helpful, taking the time to answer all of my questions and concerns. I would recommend Vivint alarm system and services to anyone. I am very happy with the product and the customer service.

My neighbor had Vivint and I liked what they had to offer as far as outside and inside security, plus the cameras. So, I decided to go with Vivint compared to the company that I had. Signing up was easy. We did it right there in the house. The rep gave me a demonstration of how it works. He was from out-of-state and he was showing me how he can control his house even from far away like that. I really liked that idea, that you can control things in your house and see what’s going on.

Great experience. James is an excellent salesman! Very caring and following up on us, his customers! Great product! Would recommend it to my neighbors and friends. Installation quick and good explanation about how to use the unit. The smoke detector gives me peace of mind knowing the fire department will be dispatched. I feel very secure now!

The process was smooth and upfront. The installation was quick and easy. I would recommend it to anyone I know who is interested in this type of service. The technician was knowledgable about the product and was clear about the services and products he was selling and installing.

Salesperson as well as installer knowledgeable, courteous, and informative. They both made sure that I knew how to operate new system and was aware of how to contact them whenever I needed to. Both were very professional and accommodating to me.

Great experience. Serviceman (Curtis) was excellent. He was very informative and knowledgeable. A great representative for Vivint. The product seems to be wonderful. My wife and I both are very impressed. We would recommend this product to friends. Again, outstanding serviceman.

The sales rep of Vivint was very passionate about the sales and was able to cater his message to the feedback we were giving him on what we were looking for. He was able to directly relate it to what Vivint had to offer to cover it. He gave us all the features, I was able to go through it, see what would work best for us. And we were able to just customize it based on him giving us everything that was available. The installation went fine as well. It was same-day installation. The installer was done quickly and made sure everything was working before he left.

We're pretty satisfied with Vivint, but the shop door sensor has been losing communication. I had them send me a new one and replaced it, but it’s still going on. It’s just one of the little nuisance things, and it reoccurs occasionally. On one occasion, the system itself lost communication too. But I just messed with it at the panel and it came back to life. Overall, Vivint is doing better than I could expect.

Vivint has the technology for home automation. We have the adjustable thermostat and then we have the front door that you can unlock and lock from a cellphone. If had to have someone take the dogs out I can let them in. Also, I have the keypad. Right now we’re just waiting to add on to the system a couple more of those door locks. I would like one on my garage door. I like the concept and I like the features that they have. You just have to watch who’s doing the installation. When they put some of the stuff up, the guy was like, “Oh, these are drywall screws.” But they never put any inserts into the drywall to screw it in to. They just screwed the screws into the drywall, which I fixed. They didn’t really know their way around.

Caleb was amazing. He explained each product to me and my family thoroughly and made sure I made the right selections for my household. He did an outstanding job with installation and setup! The setup was easy and quick and Caleb made sure we were all set up and working properly.

I was disappointed with Vivint for not showing up last Saturday. They said the job order was double booked, anyway, they offered me a good discount after the incident for my inconvenience in which I was happy about. Hopefully, we will like the service and looking forward to a great start with having a Smart Home.

Installer was awesome. Pay this guy more. He was quick and very informative. He was also patient with all of my questions. Hopefully all of your installers are in his level and I’m very happy I got someone who is very knowledgeable and loves what he does for your company. We need more people like him in the world.

Naturally, when a couple of door-to-door security salesmen come knocking because of the ADT sign in the front yard, you put up some walls almost immediately. Luckily, your crew was super knowledgeable about their product and answered all of my questions honestly without forcing a hard sell. On a scale of 1-10 I would absolutely give the guys a 9. Door-to-door sales is always an annoyance, but when you have a compelling offer and friendly team members it makes things 1000x easier to swallow.

Awesome experience with the installation of my security system. Installer Michael was excellent in providing a perfect, professional installation. He answer all technical and questions about Vivint. I will recommend Vivint to my friends. He provided an excellent demonstration of the system.

I needed an alarm. I called Vivint and it was good dealing with their reps. I chose what features I wanted and they gave me a price. Then they came out and installed the system. And their installation team was really good and knowledgeable. I'm happy with Vivint's service and I have recommended them to friends.

We took over an existing contract. Christian was very helpful and thorough. He answered all of my questions and went above and beyond in helping us get our account and home set up! He showed me how to use all of the equipment and made sure I understood how to use the app! 10/10!

System works beautifully but I am concern with the fees. When I visited Sam I was told by the rep that no monitoring was required. Now there's monitoring and equipment insurance. I don't want insurance on my equipment. My next payment is $40 something and I still have to pay Guardian $37.88 monthly. Review my account. Your product is great but too expensive for a retiree.

I have had multiple issues of being told one thing by an agent then when you call back it is something completely different. I had one customer rep that refused to transfer my call to a supervisor or even another rep and flat lied about knowing who was in charge or on duty as was confirmed when I called back and got another rep on the line. They never disclosed during the sale, install or cancellation of monitoring that this includes the mobile app functionality and could not provide any documentation where that is stated so.

The service on the phone and customer care during the installation was great! We had called about a year ago and did not meet a happy representative, but this time was a complete difference and one that we enjoyed and would recommend.

We were happy with our service with the other company that changed to Vivint so we didn’t wanna quit. The sales rep was very good and the installation team was very knowledgeable and helpful. Our package included the inside movement monitoring and the little devices in the house.

The sales people from Vivint were top-of-the-line and the technician who came out was very professional. The quality of the equipment is great. I can do everything that I need to do with the system on my phone. I love the doorbell camera and the thermostat. When I was at lunch with my coworkers and boss the other day, my doorbell started going off but I wasn’t expecting anything. I opened it up, and there was a Rottweiler from across the street. It was running off with my Christmas packages from Amazon. So I went home, and I was really panicking that my package wouldn’t be there. But the dog dropped it down the street and one of my packages was saved.

Matt was great, no issues. System is up and running. He was informative and knowledgeable about the product. I would recommend the Vivint security package to friends and might even explore more products in the future. I really like the user face with the phone app as well. Thanks!

Both guys were very professional. Salesman was very informative. He did not push me into a sale. Installer was also informative on how to use the equipment. I would refer my friends and neighbors to this product. The whole job went smooth and easy.

Working with what I will consider the luxury provider in Smart Home! From the phone call to the install I was over satisfied with this company. Stuart was clear in showing me operations of the system. He also provided me with information on upgrades and capabilities for the future.

I have a negative experience with this company. At the same time my experience can also be called ridiculous and incongruous. I cannot get my refund 1 month despite number of verbal and writing promises made by number of Vivint associates. I first planned to install their system last December. The installation was scheduled to January 4, 2019 and deposit of $45 plus change was paid via my credit card in mid-December last year.

Ricky ** was our Technician, He installed All our Equipment that is listed and did a Marvelous job of it. He explained all that he was going to do step by step asked permission before continuing. He is very knowledgeable and meticulous. He is very through and cleaned up after each install. When he completed all Installation, He taught me all I need to know and More answered every question to the "T"!! My wife arrived, and He took the time to instruct Her and answered all Her Questions as He did Me! Ricky Is worth his Weight in Gold! Your company Can Be Very Proud and Trusting In This Young Man. A Very Valued Employee!! Thanks for sending Ricky **.

One summer, Vivint was in my neighborhood and they were knocking on doors. Nobody else had come to my house. They were here and I thought of not wasting time. We needed to have an alarm, we just bought the house and moved in to the neighborhood. Their people were like experts in this field. The salesman was very nice. He explained from the get-go thoroughly and slowly. There was nothing that I did not understand what he was saying, gave me some good deals, and was very professional. He asked me why I needed more protection, and we talked about that. We also talked about the fact that I could monitor my house at all times in every room. He advised me where I should have the monitors, cameras, and glass breakage monitor, and I liked that idea. I thought that was really neat.

The security system I had before with another company was a regular system with the panel and no cameras. With Vivint, their cameras are what got me. I like them. And it was the same price as what I was paying with the other company before. Also, I was able to customize the system. I got three main cameras and a panel, which I really needed. Their installers were nice and they installed everything correctly and quickly. But, I would not tell anyone to get their system.

We changed our home security to Vivint from another company. We find the Vivint security system to be far more superior, the security cameras provide a superior picture and have been functioning perfectly, instead of being offline all of the time like our old camera system. The installer was superior in his quality of work and the speed by which he complete the installation.

Perfect experience from ordering to installation and running the system daily. Even my kids know how to run it. Since installation, we have been sleeping more confident and secure as prior we had some attempts of forced entry.

Once you know you have a strong enough network, whether it is your smartphone to answer the doorbell from any location you are, or contacting emergency professionals; life becomes more comfortable. We love our full house system, that can also be equipped with more technology that helps your life become easier.

The gentleman that installed our equipment was very knowledgeable and a professional at his job. Thank you. I would recommend this service to another friend or family member. We have security 380 degrees around our home and we feel very safe.

My panel won't connect to the sky. I have no phone control, app not working. After already replacing the panel, security system not working. Installed the beginning of this January 2019. Not satisfied. I have let the technician know that it isn't working. He is awesome... The equipment is completely faulty.

From the very start I had issues with my system. Had freezes ups all the time. Had to have a new panel put in. It was having technicians always at my house. I was at my Mothers bedside while she was dying, my wife left work to come be there, but she had to go home to unarm the system because of a false alarm. It was the last straw. I CANCELED MY SERVICE. IF YOU GET ANY ALARM SERVICE MAKE SURE YOU READ THE FINE PRINT.

Curtis was on time, friendly, professional and did a great job overall. He answered all of my questions and showed me how to operate the new system. He was also very clear with the paperwork. I would definitely recommend Curtis/Vivint!

A friend told me about Vivint and I got it. Their sales reps were good and I didn’t have any problems. Everything went really well with them. I have the doorbell camera, the front yard camera, and backyard camera. I have the panel, glass panels, the carbon monoxide/smoke detectors, and some other stuff with my system package. We had some problems with the installation where we had some issues with the communication between the Sky panel and my other panel, and apparently, the cameras as well. An extra modem had to be added which helped the situation. It took about six months and about five technicians to come out to finally figure it out. The four technicians were not used to the particular type of set-up I wanted. They were trying to discourage me from going that direction, but I was paying $5,000 for a security system and I wanted it the way I wanted it.

I’d tried a couple of other systems and they all had shortcomings. One of Vivint's salesmen came to the front door and I went with the services that they offered. They’ve alerted me several times whenever we have an accidental alarm triggered, and we’ve always been able to reset it. They get to us very quickly with phone calls. Having their system is incredibly important because we, in previous years, have had a couple of break-ins. They just need to watch the competitiveness of their rate with other providers. It’s got to be a level-playing field. Nonetheless, they’re worth considering.

My Vivint system was installed nine years ago and after all these years, it's still working. The two-way communicator, whenever the alarm goes off, is nice and I like the quick response. It could be quicker, though. I also like the key fob and the padlock. Plus I like the alerts that I get from them and when I have questions, they answer right away. Everything is wonderful and everybody is helpful.

I'll try to keep it short. I ordered a system. It was scheduled to be installed a week later. I had to postpone the installation. Installer called me and said I would receive a pin for a survey. It meant nothing and he would take care of it. The next day I got an email thanking me for filling out the survey and welcoming me to Smart Home. The survey said the install went perfect and the installer did an excellent job. When I called him, he said it meant nothing, he had to close out the order to move on. Then the emails came showing the first payment was taken from my credit card.

We removed Vivint within the week. From installation to the equipment not working properly. It was all an unpleasant experience. Customer service was excellent in trying to help. Some of the technicians definitely need retraining. I would not recommend Vivint in the future unfortunately.

We wanted to have a cam in and out of the house so when we travel, we can check on the house and security. All the companies didn’t offer the same thing, which made us go with Vivint. Everything went smoothly with the interactions with the rep. However, the thing they gave us keeps telling us that somebody is in the front yard, the back yard, or inside, but there’s no one there. The system is too sensitive. I called a couple of times. They fixed that and it got better. Then last night, the issue went back and did the same thing. It was a little disappointment. When I called, they told me I had to pay a service charge. I don’t understand how they want me to pay for a problem that comes from the equipment. The system's quality is okay except it’s two or three seconds behind. Plus, there’s no live.

Everyone involved in the install and sell of the system were friendly, knowledgeable and fast. They worked with me to tailor the system to my needs and helped me use existing equipment that was already installed in my home. I would recommend Vivint to others.

Everyone was great, respectful, it seems that you could trust them. Graig and the installment guy were very professional. The installation was clean and neat, no mess, thank you for that. I totally recommend them to family and friends.

The system that I've had was old and I wanted something new. The sales rep was a little pushy and chased me about the Vivint security system. Then the installation took a lot longer and it was a nightmare. I had several security systems in the past but it didn't take time at all so I don't know what was the deal with the Vivint system. Then it didn't run right and there was something wrong with one of the cameras. Sometimes, there would be somebody at the door but I couldn't see the picture. The technician said it was something somebody else had left out or done. With our experience, it was always been the same people coming back. They need to have someone come back to fix it. Then they double billed me. I got a bill the other day and then today, I got another one when I've already paid the $37 one.

Luis was very knowledgeable and professional. I highly recommend him for future Installations for my friends and family. The system works exactly as we want it to work and we are having fun learning about the new features. The best part of the system is the multiple functions of the alarm panel.

From the begin to the end was really smooth and explain quite well and the service was fast and great. Answered all the questions I had to ask with no hesitation and more. The equipment is very easy to use and secures the house and family from a lot.

Installation went great, having no problems with system but would like it if all the emails trying to get me to buy the system would stop. I get at least two emails a day and have not been able to get them to stop.

I am so excited to have a modernized system in my home. The options are remarkable and I have everything I need in one system, even the garage door opener and the voice when a door opens is excellent. The sales staff and installation team have been awesome! We are getting so much more for our money with this system. I am happy to have this new system. I feel safer already.

Great people to work with. Good deal with no upfront cost. Wouldn’t have bought it without the deal and well worth it so far. Easy to use. Would definitely recommend it to a friend. Nothing but great things to say about the sales staff and installing team. Couldn’t have been nicer.

The technician arrived on time. He was very friendly and knowledgeable. He set up the system then taught me how to use it. He was very patient and showed me and then had me perform the functions so he knew that I knew how to do them.

The installer was courteous and extremely helpful. He went out of his way way to help me and was very knowledgeable. I especially enjoy the feature with the two-way camera that I can watch my home from anywhere I am. I intend on adding more features soon.

Where do I begin? My experience with Vivint has been shockingly terrible. I was so excited when I purchased my first home and got my Vivint system installed. I loved the idea of being connected and all of the “smart” features. Unfortunately, I had a scary stalker situation and my system was hacked multiple times, to the point the panel became inaccessible. This person was getting into my home when I was gone with no notifications and without setting off the alarm. Every tech (all the techs have actually been excellent) who came out said the code had been changed, so they were unable to access the panel.

I was at Best Buys and I saw Vivint's product. I talked to the sales rep there and I ended up signing up. Their installer did a good job. The installation took a lot longer than he had anticipated but he was friendly and he knew what he was doing. He got everything hooked up and functioning, then he showed me how to operate and program the system. I also called Vivint and their reps walked me through the different ways of setting up the system and resetting when I need to. They seemed to be knowledgeable and very easy to communicate with.

Initially, I spoke to salesperson that very pushy and left out important information which is needed to make an informed decision. Then a young lady name Sam won me over again the way she handled the call. Afterwards the nightmare began, it led me to sign the Notice of Cancellation after they installed. The installer would not start until he could confirm me by asking for a credit card. Actually, he used the credit card to set up autopay without my consent and he did not explain it either. He proceed to install without finding the stub in the wall so there were 3 holes drilled at baseboard and 2 holes drilled for the outdoor camera.

I was searching online for web-based security and smart home technology. I found Vivint and it seemed that their customer service was very good. When I spoke with their rep, he seemed fairly easy to work with. It was a great experience with the sales team, as well. I had several questions and didn’t make a decision right away, and they were just very patient. I found them to be pleasant and helpful too.

Service was excellent. Technician called and asked if he could come early which worked out perfect. They were polite and professional. Asked if I had any questions throughout the installment process. Left contact number to call if I had questions later.

We moved in May of '18 and I called to cancel (suspend) my service until we were settled in the new home and called to have a technician install our equipment. In January I called to have this done and noticed I had still been making payments monthly. I told them I would like it refunded and someone to install the equipment. They told me the 'move team' would review the phone call to determine if I actually cancelled service in May. I called back the next day and they said they could not definitively confirm I wanted to cancel. Apparently, when I called to cancel, it was just to have a 30 minute chat with their awful customer service for the fun of it. So, in short, they collected payments for system monitoring on equipment that was not hooked up. They sell equipment and a service to keep criminals out of your home, all-the-while stealing your money for serviced unrendered.

My nephew, Adam, told me about Vivint and he sent them straight to me after they left his house. The sales rep was great and the way he explained everything was impressive. He also stayed in touch with me. The installation went well with the way they set it up and put my doorbell on it. It took about 45 minutes to an hour. However, I don't understand why doorbell is still not ringing. A guy called me yesterday but I need a technician out here. Other than that, the features of the system are good quality. I love the camera too. It catches everything and detects anybody who comes to my door. My friends need to get those cameras and I already recommended Vivint to them.

I’ve had Vivint for six years and they’re great. I've been pleased with them and the features were everything I wanted. I got the security system and when a battery for one of the windows went out, I had to call them. They told me which one it was, I replaced that and everything was fine. I’m satisfied with the service. If I needed anything and had a problem, they were always super nice and I appreciate it so much. One time, I had someone come and put in something. The door wouldn’t lock and they sent me something and fixed that. For anything that I have called them for, they had been right on the ball. I had a system that I was pleased with and it has done everything that I expected it to do. I would recommend Frontpoint and if you’re interested in a security system, you can't beat this one.

Do not buy this Alarm. They had to come out to my home 5 times to fix the alarm box, the cameras and even the door locks. I had so many issues. They said the next Issue I had they would cancel my contract and we could part ways because the system did not perform as they said. The very next week we had another issue. When I called the customer service line they had no record of this being said to me. So I had them listen to the phone conversation and they did indeed hear when the rep/supervisor offers this to me and they still did not honor it. Now they are threatening to go to court!! Please DO NOT BUY this Alarm system. Save yourself a big headache and HORRIBLE customer service.

The Vivint customer service sounded really friendly, walked us through the process and all the technology they offered, and did a better job of selling their products. The rep was very professional and was good at his job. When they came out for the installation, the guys weren’t completely prepared with all the stuff that we wanted, but they didn’t charge us for those at that time. We scheduled another appointment and after a week, somebody else came back to finish the installation, and then we paid for it. The guys did a pretty good job and the installation went fairly well.

I’ve been through two business fires and I don’t wanna go through a fire even at home. Just to be safe, I had gotten a home security system from Vivint. The interactions with their sales rep were good. The installation went fine. They did more of an upgrade about two years ago, but everything was great. I like the cameras. We have dogs and had gotten a new puppy recently. It’s great that we're able to check on them when we’re gone. Their service has always been good and works well. The few incidents we had with any false alarm was immediately corrected and accomplished. We’ve been pretty satisfied with Vivint.

We had called a few of the local security companies when we first bought our home, and we were discussing it. We had never made a final decision on which one to go with, and we had never heard of Vivint until a sales rep came to the door. He sat down and talked it up. We said that it is affordable and it's got the doorbell camera that we wanted because we wanna be able to see what's going on. We have a three-story townhome, so our front door is ground level, but our living space is up there so it's good for me to be able to see who's at the door before I go running downstairs and opening it to somebody who I don't wanna open it for. We like that feature and the fact that we could talk through the panel through the doorbell. We also like the price, it was okay.

Everyone at Vivint was helpful and all my questions were answered. Then, one guy came out and did the install. He was really nice and professional and he walked us through everything. I liked all the features and the most helpful is the cellphone app and controlling it from there. Also, I had to contact customer service recently to reboot the keyboard and it was really good with their reps. Everything is good at this time.

Have used other systems before. This is a major step up and at a lower price! They were also able to reuse a lot of the older sensors in place to save cost. Installation takes a while, but no longer than anything comparable. Excellent price, quality, and technician.

We have been a customer of Vivint for 5 years! I have 2 MAJOR ISSUES. Our camera was not working and we were out of town. I was very concerned and tried to call them. After searching and searching I was connected to some 3rd party sales girl that was only interested in signing me up. I spent another 30 min until finally I reached someone!!! They could NOT HELP ME AT ALL AS SHE CLAIMED I HAD AN INCORRECT PASSWORD. I’m not sure how this could be considering I know my password.

There were so many issues with the setup of my account and install that I would be here all day typing. Really, what makes it worse is that I took multiple surveys and talk to many people about the issues that I was having and NOBODY would help get it resolved. No one even reached out to me to help. Also, I was lied to about the capabilities of the system by the sales rep. Let’s top this off with the first time I was going to go with Vivint and cancelled before install. THEY NEVER REFUNDED MY INITIAL $100 down!! It really seems like Vivint is money hungry. I had gone with them because a family member had nothing but a great experience with them for 7 years. I’m honestly just very disappointed in the whole situation.

My Realtor’s son worked for Vivint and that’s what made me get them. I have two properties with them and one of them has the old cameras. I don’t really have issues with those, it's just not updated and they wanted me to update it, but it will cost and I'm gonna have to sign another few years contract in regards to that. So, I just kept it the same. With the other property, I have issues with because the cameras are not clear and when it gets dark, I can't see anything. It was stated to me that they were night vision, which they're not night vision because if I'm at work working the midnight shift and I look around my house, I can't see anything. Under the light on my garage, the only thing I could see is the garage area, but when it gets to the side door, it's pitch black. Also, a couple of times, few people had to come out because the cameras kept going down. Other than that, everything is okay but when my contract is up, I'm gonna go somewhere else.

Vivint is an excellent security system. I like all the quirks of it. I like that if you have a problem, you can call on the phone or call through your system and get help. It also has an excellent doorbell camera. The entrance to my house is trying to inset from the outside, and the doorbell is on one side and faces the other side. But even with that, the doorbell camera can see people and things going on out in the yard. The system was installed within hours of ordering it and the sales rep was very helpful, professional and was very honest about all the different things that I could get. I’m physically disabled and was having a really bad day physically, and the guy gave me the pendant for if you fall. He bought it for me himself.

I'll recommend Vivint. I like the features that are offered in my package. Someone came and did the installation and it went without a hitch. The quality of the system is good, and I feel secure with it. Also, the smartphone features do the job.

Vivint's sales rep was very friendly, polite and professional. He didn't push anything on us and he explained everything in a way that we knew exactly what was going on. Both times, the installation team came through and explained exactly what they were doing. When putting the different systems in, they first explained what they were going to do so that it would work properly. They were fast too. Then they called back about a week later asking if we were having any problems at all with the system. We get periodic calls from them asking about it.

We had a wonderful experience. Both Chris and Paul were excellent, very knowledgeable and very professional. We would highly recommend this company just based on our experience. Oh yea and the system is great costly but worth the money. Equipment is warranted for life.

The service was great. He was friendly and informative. He showed us exactly how to do it and what to look for in future situations. I would recommend him to other people or myself in his other purchases. Thank you again.

This system is remarkable... I love the look on people's face when they ring the doorbell when I am away from home, then hear my voice. This system saved me from a break in a week after it was installed. Thanks Vivint. I have already recommended this system to plenty of my family members.

Vivint is a good system and I like its features. I can go anywhere and activate it and see what’s going on. But I had problems with the installation and they ended up coming back three times to fix some stuff. Also, there’s also a lot of equipment malfunction. They have a thermostat that’s connected to the alarm system. But it was not good. When they came out to repair stuff, they damaged my AC system. I had to replace the condenser and redo wires, but they only paid for a certain amount of it and nothing else.

We've been with Vivint for at least four years. At first, we were very satisfied with the features of our system but not as much lately. We live in a small town. We have had a lot of issues whenever it comes to scheduling because we are so far out. Whenever we called to schedule, Vivint tried to send somebody who wasn't as close. For some reason, they don't use the guy who is closer. Their customer service isn't connected with the local people. Also, our camera used to report all the time but it does not do that now. We can't scrub through it and see. Our mailbox got hit the other day and our camera didn't pick that up.

He was very helpful and figured everything out quickly. He did not take long to get everything set up but got us up on everything. He was very helpful and showed us everything we would need to know, for Vivint.

We had great customer service with the installation. Devices were installed well and are very user-friendly. Keyan explained how to use all the devices and answered all my questions. Looking forward to using our new home security system with Vivint.

I’m thrilled with my new Vivint security system! I had an awesome sales rep. He was knowledgeable about the product and answered all of my questions about the service. Vivint also helped me to settle the existing contract that I had with another company with ease. Thank you!!!

My overall experience was one of being very pleased with the professional manner in which my initial interaction with the Sales Staff was handled and throughout the installation process that followed, by a knowledgeable, skilled, and very courteous technician, who made valued suggestions and was truly a professional.

Everything was good, technician showed in time, he was very professional, very educated, he answered all and each question giving me a excellent answers, he bring the right tools to install the equipment in the right, easy and faster. I’m very satisfied with all that.

Before having Vivint, I had ADT and their only difference are the cameras. I didn’t have cameras with my other system so that was what intrigued me into getting Vivint instead. But after I did it, I kind of regretted it because I was almost done paying off my ADT contract, and I'm in this one. The installation of the system was fine but they were a little pushy because they wanted it done the same day. I had them move some things around, so they would install it the same day, so the guy came. That was a little inconvenient. The installer said it would only take about 30 minutes, but it ended up taking a few hours because the router wouldn’t connect. They had to end up getting a different one and put that up.

A representative was going door-to-door and my husband wanted the camera where you can look at people when they come on the porch. We bought it right then and after it was installed, I’ve been having a lot of problems with it. Vivint had one person come out and fix it, but the camera keeps going out and I called about five times already. They get the camera back on, but then it’ll go back out again. I know it should happen every blue moon, but this has been constantly happening. The camera on the phone keeps on though.

The tech was very pleasant and knowledgeable. He suggested upgrades to our order and we accepted them. He used existing Brinks wiring to complete install. I was very impressed with RJ. I will highly recommend Vivint to friends and neighbors.

EQUIPMENT is users friendly, and reliable. I have been with this service since 2013. I have upgraded to doorbell, camera, door motions, carbon, locks, and thermostat. I only replace the thermostat since 2013. Install technicians were prompt and professional. Certain modifications had to be made to accommodate but were handled. I have this service at both of my homes and recommends it to my family.

Great experience with company and technician! A+ would definitely recommend to anyone searching for a home security system. It’s easy to use and the equipment has quality to it. Moreover the technician was very friendly, knowledgeable and professional! We did a lot of research prior to deciding on a company to do this project and provide this service. After today’s install I am confident that we chose correctly!

The installation rep was extremely knowledgeable, great personality and extremely helpful with the whole process. I’m proud to say I am a new Vivint customer due to his exceptional understanding of the equipment and software. The backyard camera and glass break system in the basement make me and my family feel completely safe.

Cameron and his helper were so professional, kind, patient an asset to your company. Explained everything to us. Trying to teach us with a lot of patient. We really did appreciate them. If we ever need service again we would like either one of them. Sorry I don't remember his helper's name.

A very pleasant Vivint salesperson came to our door and explained everything about the security system to us. I had already been thinking about it because there had been a couple of break-ins in our neighborhood so we decided to go for it. We then went through things and picked what we wanted and we've been very happy with the package that we got. We've had problems every once in a while, especially when we first got it, and tried to get everything set up correctly. But the technicians were very good on the phone with us. When they couldn't resolve it, they sent somebody out, then got everything resolved to our satisfaction. And we're also very pleased with the response time.

I have had and continued to have a terrible experience with Vivint. It started with a doorbell ring at dinnertime and a nice young man came in to sell me the product. We let him in and we started talking to him. The rep said I would have cameras and I could open and close the door by my phone and change the heating and do this and that. I have a very nice, large and expensive home and I was very interested in the product. He was telling me all the things I could have in the end and he was doing something like he had to get a quota of sales. He said it had to be installed that day and I had to do it that time. I thought he was gonna come back and measure. In the end, I would’ve paid a lot more. I would’ve paid five times more to have an appropriate system put in my house, but what happened was he told me it had to be installed right then.

Probably the worst phone I have ever had. When we first signed up, there was a doorbell promotion just running, and by the time we signed up it was gone. But we were promised the next time they have it it will be honored. Even though we have 10 days to cancel, the doorbell promotion ran again and we called within the first 10 days. But because it was Christmas/holidays we were on hold for a long time and transferred from one to another person, and then the last person told us they will be closed until January 2nd. When we called again, I felt like the person who apparently was the manager wouldn't honor it for us and was talking to me as if he was reading off a computer. He said Even though we just signed up we wouldn't be able to get it and we were one day past our contract. Even though I told him everything before. Worst phone call ever and not happy with the service.

I was told that the technology was based on frequency. I thought that was novel, so I decided to go through with the installation. Next thing I know, I drop my keys or my wife sneezes, and alarms are going off. Hair trigger based on decibels, not as I was told, based on frequency of the noise triggering the alarm. That to me alone, is a breach of contract. Rather they claim, I was locked into a 5 year contract with them. So they accelerated my contract due to non-payment, and send me to a 3rd party collections agency. Annoying phone calls. I contacted their Account Relations department, twice over the span of 2 months, no response. Only when I threaten social media complaints, do I get a call from their "Executive" level. Buyer beware, you have to have a strong wifi signal, God forbid a software upgrade that won't recognize your home network, or have them send you another wifi device to replace your own ISP wifi.

I am very ??? with Y products and service! The team have been professional and response time has been great. I feel connected once again knowing that if anything happens in my home when I am home or away someone is looking out for me. That makes me feel secure. I chose this service over others because just being able to see on my phone was not enough. I don’t always have my phone on me and I don't always look at it. So it has been great. Ha I guess my family connected is also a plus. You cannot imagine what that means to me as an elderly person.

I had just moved in the neighborhood, but even though it looked like a nice neighborhood, I gotta have security. I don’t care where I move to. ‘Cause the neighborhood that I live in, it used to be bad. Everything was fine with my experience with the sales rep of Vivint. I was upset when I tried to apply though because it couldn’t go to my name. So, they had to put it in my son’s name. But everything was okay and it was no problem. The installation team was in and out. Installation was fine and speedy. Everything is fine with the system of Vivint as well. I got the cameras in the front and back and the alarm system. Vivint is doing a good job.

My ex-wife did some research on what security company she wanted to have and we went from there. We got a glass break, fire and freeze alarm, sky control panel, and three door chimes from Vivint. I would have liked some outside cameras for all the doors, but my ex-wife was the one that spoke with the representative. I just paid the bill.

PLEASE BEWARE. We recently had our business office and our home done with Vivint. Everything went smoothly at our office until 48 hours later everything started falling off the walls that they installed and would not have anyone come out and fix it. That's really not a big deal - we fixed it ourselves. Now the day after we had our office done I had my home done as well. After the installer came out my wife came to me asking where some of her jewelry was. As we went and looked through our personal items I noticed I had 4 watches missing and 2 necklaces. I called and complained to the company and they told me there was nothing they could do about it.

The install was fast and seamless. The technician was very warm and helpful; he made a transition very easy and less painful. He checked all parts of the system making sure I was comfortable with using it. He was awesome!!

My installation rep was quite possibly the best service technician that I’ve ever had the privilege of working with. He was very knowledgeable, patient, sincere, and above all else, professional in this work. Note to Vivint, don’t let this guy go. Guys like this are hard to find in any business.

I have a smart home system. It’s monitored by my phone through an app. I can control my thermostat through Vivint. I have door and window sensors. I’m very satisfied with it. The customer service has been great whenever I have a problem. There’s some other features I’d like to try but I can’t pay for them yet. I recommend Vivint.

The sales representative from Vivint did a great job of explaining their product, what it does, and what the various options available were. We had a very cordial interaction. I was home when installation team came. They did their thing. They did a great job, showed us how everything worked, and didn't leave a mess. I enjoy the features in my system. I very much like that I get a notice any time somebody comes to my door and rings the doorbell. It lets me know what's going on at the house during the day when I'm not there. I'm very satisfied with the service so far.

We recently experienced a first time notification from our existing alarm system, indicating that a motion detector had been activated. Unfortunately, while the alarm company attempted to notify us, we missed their calls. Subsequently, the police were called and fortunately, it was only our pet that set off the motion detector. After arriving back from out of town, it just happened that we were discussing looking into the doorbell camera options because of an increase in Porch Pirates, but also about installing an internal camera.

I've been with Vivint for 13 years now. Everything has been good in terms of my interactions with their staff. I upgraded my system about three years ago and I'm happy with the package that I got.

The installation went smoothly and the service was exceptionally professional. The installer arrived on time and was very thorough throughout the whole installation. He exceeded our expectations. Thank you! The service and quality of product are what we were looking for in a complete home security system.

Sam ** was my principal installer. Two others assisted once the install begin. Sam did an excellent job with the install. He was courteous, understanding and very professional. I would recommend him to anyone needing his tech services. Your site is broken.

Vivint has pretty good service and their technology is better than the security company I used before. In my package, I got everything that they offered. Every once in a while, stuff will go out. Right now, my garage door remote system went out then the garage door lock went out too so they're getting worked on. When I call Vivint, their reps' professionalism is always top-notch but their level of knowledge is not always the best because they are just reading off a script. Also, I usually request for their technician Tim to come out. He's fantastic. He knows what he’s doing, is professional, does a great job and fixes the issue.

I love this product, it’s really great for my family especially my elderly mother-in-law and my grandson. I value their protection and my Vivint system gives me peace of mind. I am really glad I chose this type of system.

Joel was very thorough with the preinstallation checklist. The phone representative Joel had me speak with was also professional and efficient. Joel and Mike were frlendly, professional and efficient. Everything was done painlessly and in a timely manner.

Vivint's service has been good so far. We got the window and doors packages, and we got the one that you can set it on and off at your phone. The installer was good. He covered his shoes, and he showed me how to work the system before he left. I had two issues and I got in touch with customer service, and they were prompt. They talked me through it. One time, I had an issue with one of the sensors, and they sent me a new one.

I got Vivint's system and the service has been good. I got a basic security service and it does what I want. However, I got hoodwinked into a five-year contract that I didn't know anything about. When I wanted to try to change over to something else, I was reminded that I have to pay the entire amount of 5 years if I did. I wasn't really happy about that. Still, the customer service is very good.

It was a pleasure to meet such professionals. They knew what they were doing and did it right. Outstanding job by the technicians. The system works great too. I am able to see my backyard and front yard. I feel relieved that my home is protected.

The product that is offered is awesome. I like knowing that this system is not driven by your wifi and that it has its own source. The tech that was provided far surpasses its competition. I am glad I made the decision to go with this product.

I’m looking to obtain an outdoor camera, but Vivint couldn't provide that. The determination on what you get depends on what customer you are and what state you live in. I referred eight people to Vivint and the price has changed drastically. I called them and they told me that they got me down to $50 a month. However, I was paying more than that. My family and friends are paying the same amount or less what I’m paying but they have way more features than what I have. They need to be consistent with their customers. Every time I talk to my girlfriend, she got the thing you can unlock your door, the outdoor camera, the indoor camera, and the doorbell camera. They also gave her free Alexa and she got her free equipment but I didn’t get all of that.

Luis was quick and efficient at installing my security system. Any questions I had, he was quick to answer, and he did a very good job at walking me through how the system works. I am very satisfied and happy I chose to work with Vivint.

Very satisfied. We are enjoying the security system that was installed in our home. We now have the peace of mind when we leave our residence for any time period. We sleep well at night feeling protected in our home. The install process was smooth. All our questions were answered in detail.

Vivint is the absolute best in security systems. The customer service is awesome. The technicians they send out are absolutely AWESOME, PROFESSIONAL, ON TIME AND HONEST. They clean up after themselves and they make sure they explain everything to you in detail.

The tech that came out was wonderful, my experience was good. The only issue is the inside camera, you can't see at night. There is no night vision, my alarm went off 3 times one night and I couldn't see a thing. Also the zoom in is crappy. Once you zoom in to see the face it's very blurry.

I purchased the Vivint Home Security system in a house I used to live in about 4 years ago. The equipment never worked very well. The alarm would go off in the middle of the night. Every time we had a service rep come to check it, he would just try to sell us more equipment. The last 2 years we lived in the house, we did not even try and turn the alarm system on. I sold that home a year ago with no intent to move the equipment or have Vivint in my new home.

When my contract with Vivint is up, we're gonna get rid of them. We can get Cox for $29 a month, and Vivint is $60 some, and the system is the same. They got the doorbell with the camera, and the sensors in the house and on the doors. Whether you go AT&T or Cox, it doesn't matter. They all have the basics. We were with Vivint forever, and they made me mad because on my rental property, I wanted to turn the service off, and then they tried to offer me half the rate to keep it going. I told them they should offered me that all along. Also, Vivint's office is in Utah and Cox and some of the others are local. As far as them responding, which is maybe once a year, I've never had a problem with that. But if you get two people with the same quality product, and one is half the price of the other one, it only make sense.

I like Vivint's equipment, but my sales experience wasn’t pretty good. Whoever I called in doing that sold me cameras and stuff that I wanted which I found out later were different and weren’t actually integrated with the system. Also, their people put the equipment in the wrong places and they had to keep coming out. They never would make it right. They put a bunch of holes in my walls and really screwed up. Then, they wouldn’t give me any paperwork on whatever that DVR system is that records. Since the equipment is not all under one system, I can see on my TV if I switch over to it, but I can’t get to see any recordings. Vivint should screen their salespeople better and find out that they have their own company selling their own equipment instead of the Vivint stuff.

User friendly and makes us feel very secure! Love the fact that everything is accessible on my cell phone! The installation took less than a day and everyone was knowledgeable! I would recommend Vivint to all my family and friends!

November 2017, my Grandmother passed away in an unfortunate house fire for which I had my service at. After which, A Vivint rep came out to investigate and retrieve what was left of their equipment. So by the house was deemed inhabitable until repaired. There was no need to continue service. Once repaired, the home was to be sold. I informed the Vivint rep of this but it seemed to be of no consequence to them only that the monthly installments were to continue with no regard of the circumstances. Worst, these installments were to continue with no replacement of equipment! I have discuss with a local attorney of what legal action I could take if they continue to harass me over this matter. Do not use Vivint security. Not sure about their solar division.

Great experience so far with Vivint going the extra mile to get the job done. My tech mike was so helpful and showed how to fully understand and get the best experience out of my Vivint system. Truly appreciate the customer service they give every time.

Professionally installed on the date and time agreed upon. Easy to set up and works as advertised. No high pressure sales tactics. Prices are reasonable for the equipment as well as monthly monitoring. I would highly recommend this system and it is totally wireless.

All items were up to date and met my expectations. I will strongly recommend this product to family and friends. The installer was very knowledgeable and proficient at his duties at the time of install. Looking forward to being a long time customer of this product.

It has been a great addition to the house so far. It is easy to use and Jaylon and Talon were great selling it and installing it. They were very knowledgeable and professional every moment allowing my wife and I to be comfortable about the service.

The garage sensors never worked from the second day I owned them. Had to book an appointment to get them replaced. The next day they did not work again. I called and they sent me 2 sensors that I have to replace on my own. I paid 1300$ for equipment that only 1/2 works. I did not want a fixer upper system that would give me more grief than getting robbed. Very disappointed with this system...

Excellent & fast installation. The system works perfectly especially when out of town. The installer was professional and courteous. The system appears to be well designed and reliable. There is a recording of all visitors maintained for viewing and ID verification.

A family member had Vivint and at the time, the competitor that we had was not willing to provide us as much as Vivint was offering. So, we switched and we have them for about two years now. The features of the system are good but one of the items does not work properly and I got tired of calling them to come fix it. It doesn't connect all the time to the WiFi, so sometimes I'm in the car trying to set the thing and it says, “It's not connected.” Then I have to get out the car, come in the house, and fiddle around with the panel. I've had them on here a couple of times but it still messes up. But when it works, it works beautifully.

The installer was helpful and answered all my questions and showed me what I needed to do to adjust and run the system and adjust cameras and to my needs. Very friendly system. Wish the system would work with my garage door openers.

Jacob ** was so helpful and informative. I’d definitely want him to come again. I fully understand my system and like the technology friendly devices. I can access my cameras through my phone which is nice. I liked getting a doorbell camera for only $20 too.

I emailed the correct information to cancel the service. The service rep told me that he will put it in the system to close my account. Next month I was billed again. I called again and I was told that it would be closed and that I would be refunded. I just saw that my account is still open. I called once again. I was told that I didn't send in the information needed to close the account and once I did they will take care of it and make sure that I will not be bill. I asked about refunding me the past two months. I was told that once they get the information from me they will look into it. So, basically I will have to call back and demand a refund. I'm not sure why this is so difficult but just be aware that this is happening.

I have been with Vivint since May of 2017. At that time we had a young man knocking on doors stop by and "sell" us on this new Vivint security system. He did a good job, and what he sold us on was the potential saving the Smart Assistant would provide us. Here we are almost two years later and we have found it to be quite the opposite. Over the period of time where we had Vivint hardware installed in our home, we have seen a dramatic increase in our annual energy bill - almost $350. Regularly we see our home temperature spike to almost 27 degrees Celsius, with the set point never changing from 22 degrees Celsius. What makes this increasingly concerning is the fact that we have small infants and a large dog in the house. When the temperature unexpectedly and inexplicably rises to these temperatures (especially for infants who are dressed for much cooler temps), it becomes dangerous and quite frankly unacceptable on Vivint's part.

Vivint's pricing is excellent because what I'm paying now is what I've always paid. Dealing with their sales rep was excellent and the installers explained everything, so the installation went well. The features that are offered in my system are good and I may even get one or two more. And if they have the camera doorbell, I want that as well. I'm also able to look at the service on my desktop, my tablet and my phone. I love those features and the camera. The Vivint system is of good quality and when I need it, it always rises to the occasion.

We are extremely happy that we decided to switch to Vivint. Love the service and the ease of use is wonderful. I feel more secure with the amount of service, use of cell phone towers and added security of cell phone use and camera monitoring. The price was extremely competitive and we got so much more for our money. So pleased that we were visited by Bryan at Smart Home with this opportunity. Bryan is an excellent representative for Smart Home/Vivint. Thank You!

We absolutely love the Vivint smart home system! It helps us to feel safe when we are home and when we are out of town. I would highly recommend it for sure. We also got the doorbell camera and it's awesome!

I’ve received a new alarm system from Vivint, I do have a Vivint system on one of my other homes. Never had any problems with them, they helped me with a problem I had with another alarm company, that the company itself couldn’t help me with, I had to get rid of the other alarm company. Thank you Vivint.

Installation was quick. The tech that came to my home was knowledgeable about the installation. He called prior to arriving, he was also earlier than expected which was great. One thing I didn't like was the post service after installation from my "Vivint account manager". I understood it to be that he was my account manager until the end. I reached out to him to inquire about further services (outdoor cameras) but the attention and service given was not the same post installation of their product. The product itself does what is advertised. I purchased the doorbell camera. Very happy with this product. I've set up the app on 4 phones and works great. I also received the panic button (which I have not used) along with my service.

I have installed other alarm systems in the past, but this is the best one thus far. The professionalism and customer priority are over the top. And this is not to mention that this system far exceeds any other alarm companies. The equipment is far superior than any I have received from previous companies. If you are shopping for a new alarm system or in need of one, Vivint is the company to choose.

The tech was friendly enough, but there was a few things I think can be improved on. He left before making sure we knew 100% how to run the control panel. The backyard camera image was flipped upside down and it was mentioned at the install. He said it would fix itself in time. After hours we figured out ourselves how to fix it in the panel. Also, I tried three different times, one time even writing it down, giving the name of the referral person to the tech, and he never took it, never wrote it down, nothing. Very frustrating.

I pay Vivint over $60 a month for equipment that does not work consistently. Example: my doorbell camera is frequently offline and now the doorbell does not work at all yet the equipment is only about 6 months old. My second issue is the fact that I do not have a copy of a contract. The installer said it would be emailed to me, but it was not. I repeatedly requested a copy and the only paperwork I received is a list of the equipment. For me, selecting Vivint for my security has been a big mistake. I am now exploring other options.

Experience was very professional. The technician arrived on time and ready to start project. The technician was patient and explained everything he did. Was very knowledgeable about the product and helped me decide what was best. Work was very neat. I would recommend Vivint.

Just got installed but the things it monitors seems great. I like what I got and can't wait to enjoy. My installer Spencer was wonderful, extremely helpful and very very patient. Again this alarm system has turned me into a smart home believer.

The workers came out on time and were professional and got the work done quickly. They even told me about a thermostat and Installed it as well. It was a last minute decision and I didn’t know about it until the end. They happily stayed and completed the job.

Sales tech was not pushy or overselling. Installation tech was very professional and friendly. I would highly recommend both the sales professional and the installation tech. Both individuals spoke very highly of the company and seems genuine in their interest of the Vivint products.

My stuff broke and doesn’t work after only 2 weeks. Original person told me someone would be there Saturday to fix it and then they said the next Wednesday. No one could fix it. Last girl I talked to was nice and helpful. So disappointed.

Cory was awesome. He is quick, polite, and very good at his job. We discussed the best location that had fit best for the equipment. He did his thing and it was quite fast. He went over everything for me and I'm very happy with everything.

The system we had installed help give us peace of mind, knowing that my home is protected when we are not home as well as when we are sleeping. Being able to see who's ringing your doorbell and talk to whoever's at the door is great. The cameras have a wide view therefore covering more area. We are really happy with what this system offers. In today's world it pays to be protected. The Monthly payment are very affordable. I don't consider it a waste of money when I'm protecting what I've worked hard to own, and not having to worry about someone just helping themselves to our belongings. So thanks Vivint.

The technician was very knowledgeable about the service. He was very patient and professional. I will recommend the service to all my friends and family. The installation was neatly done and the technician worked in the rain, that speaks volume.

When first installer came, he did not have some of the key components to install. We were told someone would come next day to finish but did not come. First installer failed to contact him. Called rep who arranged for second installer only to find out he could not install 1 item due to misinformation. We again called rep to explain and he was to have bill adjusted. We have repeated that call and bill still not adjusted and our account has been charged for full amount. Rep was to have corporate call us but as yet, no call. Cancellation policy has such small print you need magnifier to read.

Excellent installation from an obvious professional who was Polite and courteous. Installer knew the system inside and out and gave plenty of tips and advice. System works great and have had zero issues. Complete peace of mind and definitely recommend to friends and family.