Vivint Reviews

Peter was able to explain everything in detail and we get our system installed same day. He’s very knowledgeable of the security system, the equipment, and explained all the features that came with our purchase. We’re extremely happy with everything!!! We’re definitely recommending Vivint to everyone we know!!!

I was very pleased with the salesman, he did not do a hard sell on me. I felt he was sincere and honest with me besides being friendly. And the security equipment was easy to use as promised as this was very important to me. I feel much safer in my home, especially with the new doorbell camera.

Our Sales person was very professional! He explained how your product would fit our home security needs, He explain how your product works and help us with an affordable plan. We were hesitant at first but he worked with us until we were satisfied with making a commitment.

From the first conversation all the way to the completion of the new unit install, everybody was super friendly and absolutely professional! Gerid and Aranda were courteous, prompt, and on-point with their service! It was a pleasure to do business and I look forward to being a customer of Vivint!

The sales agent was very personable and knowledgeable. Not pushy at all. He answered all my questions with out hesitation and provided so very useful information to me. Very happy so far, but today is my first day with the system so will have to wait for more detailed information about my experience as time passes.

Great experience, Keyan ** was awesome... installs everything perfectly and explained everything with care. Totally pleased. I will definitely recommend this service to my neighbors as one of my neighbors recommended you to me. His assessment was dead on. I’ve researched other companies prior to being directed toward Vivint and I’m glad I requested the service.

Mario was super professional, kind, and informative. He did not leave until he made sure the alarm system was up and working. He also asked me if I had any questions throughout the process. He made my experience with Vivint a welcoming one.

It was a pleasure to have such customer centered service! Steven ** was very friendly and helpful. Kaleb, our tech, went out of his way to make sure that everything was just as we requested and was conscientious, friendly, and polite. Please keep him with your company!

Both the salesman Jordan and technician Estyn were great, made everything super relaxed and were flexible with our schedule! Will definitely be recommending! Was an easy process and we feel a lot safer now. We will continue to use Vivint for many years to come. Thank you.

We are new to this and so far there is no issue with the security system. The sales guys were also helpful. The technician was very helpful and patient during the explanation of how to use the system. He also helped in getting the app and try how the system works.

Install was quick and professional. All things were explained to my satisfaction. Seems pretty easy to use and reliable. I would recommend to anyone looking to get a security system to seriously check Vivint and their packages. They have plans to lower your bill through extended payment options and very little upfront.

Installer was on time, very friendly, knowledgeable and took time to make sure I understood how the system worked and answered all of my questions. I would recommend to neighbors. Don't know what else I can say but thank you.

Amazing customer service. I am very satisfied with the service. I will recommend Vivint to others in future. Sales rep and install technician were very professional and polite in explaining how the system works. I like all the camera and sensors Vivint provide. I feel more secure being home with Vivint. Great customer service.

Our sales associate Vince was very professional and informative. He has excellent answers to our questions and intuitive suggestions but not pushy on the sale. Installation technician was very concerned that we got the best system installation we wanted. His explanation and system tips were very concise and helpful.

The overall experience was amazing. From the time I contacted Kevin **, who was on a work trip at the time and was able to make arrangements that same day for my installation, to Justin ** who was extremely knowledgeable and walked me thru everything and answered all my questions. I would definitely recommend them to friends and family.

The Vivint home installation process was very quick, efficient, and easy. My service rep Chad answered all questions I had and walked through every single function on the home panel and even on the smartphone app! Highly recommend to anybody looking for a security system!

I recently had a Vivint Security System installed at my home (Camera, smart door locks, motion sensor, etc) and I have no problems with the equipment itself but I do feel misled by the rep I spoke to over the phone when had called to begin new service. The rep did NOT inform me that I would have to have my credit run after the equipment was installed. I did not want to have my credit run much less open a new credit account. When I first called to inquire about a new system he made it sound easy, "Zero down and I can pay for the equipment monthly and when paid off the monitoring fee would drop down to $54.99/ month". What he didn't tell me was that i would have to open a new credit account with a 3rd party creditor, and that my credit would be run AFTER they already drilled holes in my doors and walls to install their equipment.

Vivint's products and services are average at best. Their prices are higher than their competition. Judged solely on this I would give them 3 stars. Unfortunately, that's not all there is to this company. Vivint is a borderline fraudulent company. They have been sued by multiple states for their illegal business practices and have paid millions in settlements. Let me assure you this has not stopped their fraudulent practices of misrepresentation by their salespeople. We were promised the ability to cancel our 3.5-year contract after 3 years without penalty by the initial salesperson that signed us up.

Great system and loved the hub used! Very user-friendly. Love having an app on my phone to help control my system. Liked having the ability to add users. That is was personalized to me and not a one size fits all.

Michael was good with presentation and the young lady who installed was very informative. Could not do camera due to how low carport is. She did explain all well and seems to be easy to use. Thank you very much.

I purchased Vivint ($2,000) for the sole purpose of monitoring my home in the unarmed mode. Now I must pay $19.99 monthly just so I can call Vivint if I have a camera problem. If I refuse to pay, I will be unable to have Vivint help me resolve my problem. Do not buy Vivint.

My experience was great. The sales rep did a great job getting my needs met immediately. The installation was even better. Dave walked me through step by step. Gave me a tutorial of the system. He was courteous and listened to everything I said and got things installed to accommodate what we spoke about.

Anthony the installer was very professional and knowledgeable. He helped with answering any questions my wife and I had. Will the seller of Vivint safe home was very cordial and respectful and very confident in the vivint safe home product. I would recommend these young men to any friends I find that may be looking for home security.

The sales associate checked it to ensure install went as it should and work well in the technician. It showed the company employee collaboration is important. While there was an issue with install the technician made a point to be back to finish the issue. However upon his return he was rushed.

I have been a long-time customer of Vivint. I was pleased at first but the company has gone south. The customer service is horrible now. My contract expires in November and so will my account. They do not upgrade equipment. I have had the same non-functioning pad since I signed up and they want a fortune to upgrade. Bye Vivint. Scott

Everything was great for a year or two, then a power outage caused a couple of problems. Resetting the system over the phone (free) worked, but the fellow did not tell me everything else in the house network was no longer working. That cost me $150. About two months later the doorbell camera stopped working. The alarms are still fine (burned some toast and got a quick alarm & phone call. So I know they're still there. Why the doorbell problems? I don't know. It may have started when the unhooked the existing bell. Then forgot to mention that there are batteries to be replaced. Maybe they could have hooked the new doorbell up to the house current. So I'm waiting for a reasonable solution to a $3828.00 ($63.80/mo. x 12 mo./yr x 5 years) set up... which is just about a wash with my homeowner's insurance discount. That's how I rationalize it.

I had my Vivia security system installed today. The installer John was so professional and explained everything. I was amazed at how smooth the installation went. Every thing was professionally installed. Even vacuum up the pieces of dry wall. I really love the ease and high tech features Vivint has and works great with my iPhone, I will definitely recommend Vivint to everyone. I am one happy customer. Thanks you!

Michael came was very prompt, on time, took care of our needs, 100% make sure everything works before leaving, very knowledgeable and all great customer service. He was patient with all of my questions and even when my two-year-old was running ragged around the house he still did a great job under the circumstances.

Kevin was very informative and very helpful. Love all the devices. Seem to be working great. I can see images very clear. Definitely will be recommending Vivint. Also love the fact that you can connect to any Smart Device. Thanks.

I was very pleased with the quality of representation from Vivint. The salesperson was knowledgeable, polite and professional; not a bit pushy, the installers were equally great; very respectful, caring about doing a proper installation, and willing to work around my schedule. The group of people I dealt with greatly enhanced the professionalism of their company, Vivint. The product is fantastic. The technology is cutting edge. I highly recommend this company.

My technician, Ben was very nice, very patient, very helpful, and very attentive to my questions and concerns. I appreciated his help more than anything else. Also when things were taking time and moving slowly due to the fact I don’t have my internet connected until next week, he remained calm and kept a good sense of humor about everything.

We have had issues with this system a few times in the last year, we tried troubleshooting ourselves and calling in a few times to keep having same issues... as of now our doorbell/ doorbell camera is not working... very frustrating!

I am extremely pleased with the system and the two employees responsible for its installation. Dustin ** was inordinately thorough and knowledgeable in his introduction to the scope and merits of Vivint and Steven ** was an absolute whiz at making the myriad pieces of equipment interface and function at first try. I appreciated his speed and courtesy. I am impressed with the caliber of human beings in the employ of Vivint and applaud their high quality as well as the splendid equipment they used. It was simply a pleasure working with Dustin and Steven, both of whom seem remarkably well-suited for their jobs. Thank you for a rewarding experience!

Install was pretty easy. Useful app, only slight critique is that all of the extra 'options' are presented as the extra cost per month (which is artificially much cheaper because it is factored over 60 months) -- they should present the actual cost up front. Also, they seemed a little disorganized with details of install I gave over phone. There are some subtle things they should give up front, and there should be a price break for paying the total cost of equipment up front.

The technician was very good at what he did but it did take a while. I think that it would have taken less time with 2 techs. Having to pair everything with the parade el and putting them I believe takes 2 technician for convenience of the client and the tech.

I have had this security system for over 8 years and I have to say I love it. The ease of use and the security it provides are excellent. The cameras help me keep an eye on my house and being able to control my thermostat and other things from my phone has been seamless with no issues ever.

I am very please with the whole process from the salesperson to the technician that installed it. The system itself is fantastic. Thank you so much. I don't have internet and that I can still have a doorbell camera and activate the system with my phone is awesome.

Installation exceeded my expectations, installer “Curtis” called ahead arrived on time and was “very professional”. Curtis took the time necessary to survey my home to ensure motion detectors etc. were properly placed along with taking the time to thoroughly explain system. My experience with Vivint to date has been nothing less than exceptional.

Very professional work, good job, thanks!!! The seller was very polite and helpful, they know what they're doing, I will recommend to the rest of my family. I liked the cameras and the main screen. It has a great picture and very clear, thanks for your service.

Vivint Service Technician "James" impressed me in several ways. He was confident of his ability to resolve my problem. He was courteous and patient with an old technophobe who could not help much in the process. He even gave me his personal cellphone number that I could call for advice. If I need Vivint service again, I'd like to have James come back here.

I have been a Vivint customer for a few years now and will be canceling my membership once my contract is up. They did a great job with onboarding and selling me the security system but it’s been all downhill since then. About 2 years after having my system installed I moved to a new home. I was told I could deactivate my service for a couple of months and they would come to my new home and reinstall the system without charge. I was told nothing about needing to take the panel with me. When I called them to have reinstall, I was told I would need to pay for the panel since I did not take it with me. I was also required to sign another 3 year contract or pay for all is the sensors that I was told I would not have to pay for.

Very impressed with the installer. Very friendly and helpful. We had existing wired security that he incorporated. We are going to have our new home in St George added when it is finished. The doorbell camera will help us feel safer and more secure at both locations. Thank You!

I am really grateful with Chloe **; she was very patient and helpful explaining to me all the different tests needed on my alarm panel. You are very lucky to have a distinct employee like her. Chloe is, indeed, a one-of-a-kind individual.

Very professional and nice. The service was quick and he showed us how to use equipment. We had a few services put in to give us piece of mind and I am a part of Primerica so I decided to take advantage of the wonderful service and product.

My entire experience was perfect from start to finish. The whole installation customer service and he gave great instructions. I would recommend Vivint to any friend or family member. I believe I will love the services and I’m extremely satisfied.

Simply love everything about Vivint. Very attentive! I feel so safe in my home. Very important being single!!! Every time I call, the customer service blows me away. You don't get that in these times! Will always used Vivint, hopefully they stay in business!

Marvin ** was very helpful from start to finish. He is very knowledgeable about the work he do. He educated me and my family with the use of our new home security systems, he was very patience and helpful. I will be referring to all my family and friends.

Sales rep and installation technician were very courteous and professional. They explained things clearly and effortlessly. The technician went over all aspects of installation until everything was working correctly. There were issues with the camera and he continued working on it until the issue was resolved.

Then representatives of Vivint came knocking on our door. Their offer was unbeatable. I feel safe again in our home and they included a medical device I can wear, in case I need help and I'm unable to reach the phone or alarm. The few times I contacted their customer service, they were courteous, professional and they didn't use technical jargon when answering my questions. We have had Vivint Security for at least 5 years and we have referred many people to them.

I have been very satisfied with my services. The response to any alarm has been prompt and the person calling has always been very helpful. Your systems are very easy to use and the installation process was completed with little fuss.

I recently had an ex roommate who was kicked out and under no circumstances welcome back into my home. They entered my home without my knowledge AFTER their user and door lock code was deleted from the main panel. No one at Vivint could figure out how that happened and couldn’t find the user (as they were deleted). They weren’t able to fix the problem and the code was still working on the keypad even when on the phone with Vivint. They ended up having to send me a new keypad as they couldn’t figure out the problem. They wanted me to pay for the shipping for the keypad and did not offer someone to help me install the new keypad. Nor was I offered any type of compensation for the faulty equipment and the fact that someone was able to enter my home with an old code. I now have a new keypad that is not set up as I don’t know how and am paying $70+ a month for a very poor system.

Sold our home and account should have been taken over by new owner or canceled. Still being billed. This is awful. Have not been able to get a straight answer or any returned phone call. On hold too long to wait on the phone.

Help was requested for control panel showing "low battery" on several devices which I do not have. The rep removed them. But, a couple of days later, they showed up again. Add a few more words words words.

I attempted to change payment source as my credit cards was updated. Apparently the only way to do this is in line and your system was down. I was preparing to leave the country so I called. The person on the phone could not assist and advised me to let payment be late and try again upon my return. Are you kidding me!!! In addition, my thermostat is not wort and cannot find anyone in the area to service it, so will probably have to replace with something Elsa and will not be Abierta to use through the security system. My advice, if you cannot service customers in a rural service area, then leave the area.

We started some defoggers and didn't realize it would set off the fire alarm. We were assisted within seconds of the alarm going off through a rep via our wall panel. They allowed for a quick confirmation it was not an emergency so my husband could get out of the house with the active defoggers going. The response was quick and thoughtful knowing he needed to leave that environment quickly.

Was robbed due to Vivint no securing one door. Over $1000.00 worth of equipment taken. After months of talking to them then then secured the door. And wanted to charge me, even though the door was listed on their contract. On 5/14/2019 I sent a letter to cancel my system on 6/14/2019. This was the end of my contract. On 6/14/2019 you took your monthly fee out for the next month. I contacted your company and was told a refund would be issued. It has not been returned. All you had to do on 5/14/19 was remove my checking account number and EDI would not have happen. You had a month. The returned money take seconds to return via EDI. I will be contacting the BBB and let them know of the poor service.

I like the idea of having a camera on the doorbell. What I don’t like is having to reboot the system a lot and the app sometimes not working either. I was out of town a few times and couldn’t go to the app to see who was ringing the doorbell because of issues with it. My back camera for a while wouldn’t record events. It took about three weeks to four before it would. Maybe they need to update or upgrade their equipment. I wouldn’t recommend them to family or friends because of the issues that am having. I hope they get it to together.

I called to see why my bill was higher than the month before. She explained that the cost of taxes caused the increase. We have been with Vivint for 7+ years and we're happy with our service but the increase is too much. Other alarm service is much cheaper which I have to look into possible changing to another company.

My not so good cooking made a bit extra steam and smoke, setting off the fire alarm, your response was very quick, and I thank you very much. It’s good to know I have this protection. Sorry about the false alarm.

I referred Vivint to my father in law and never received my free month of service. The service is also overpriced for what you get compared to other companies. Equipment seems to work well for the most part except for the doorbell camera that tends to look glitchy when recording video.

Initial sales contact was courteous. Sales representative (Jack **) was extremely knowledgeable and cordial, and professional. He not only installed but did a great job cleaning up after. He explained and demonstrated features and answered questions. He did not try to sell me products I didn’t need or wouldn’t use. He recommended options to make security affordable. I had a question after he left. A quick text reply was sent. Awesome team!

I have had multiple problems with my alarm. I've tried to work with techs over the phone (usually by messaging) and rarely are the problems resolved and, if they are, they do not stay resolved. The last time I got so tired of this, I just wanted a person to come to my house and resolve the problem. The person messaging with me tried to refuse to schedule an appointment until I agreed to get out of bed and, once again, go through the process of rebooting. I had to insist multiple times that I was not going to do this and insisted I get a live person in my home to fix the problem.

Have had repeated problems with connectivity, updates, and system working properly. Rather than sending a technician out to fix the problem Vivint always insists on trying to fix it over the phone and it usually ends with the system working at about 85% and only lasts for a month or so. The rates we pay are much higher than the previous company we had and quality of service is much lower.

I’ve already submitted a survey but one more can’t hurt. We’ve had several problems with your service and equipment since we became customers in Sept 2018. I would never recommend your company to ANYONE. I’d be surprised if your company doesn’t collapse. Your equipment is garbage. As of right this minute, it’s working. That could change tomorrow. Lesson learned.

Though I am satisfied with the monitoring service, I am very disappointed with the cost of service. Right now monitoring services have gone substantially down, however I have not been approached by Vivint to have my monthly rate adjusted or offer me incentives to keep Vivint as my provider. That said, I am seriously considering going out to shop around, possibly going back to ADT.

Have been facing many issues with cameras... sometime audio doesn't work sometimes video... also doorbell camera don't record or detect person at my door. My other friends have ADT and I think ADT is much better than Vivint when it comes to quality of equipments.

I have never contacted and when I asked about testing this system, I was told just set it off! I have a message that says "Panel disconnected from Home Network". I only have a dumbphone, and guess that is the reason, but wonder just the same with no contact point!

I love the way this alarm company works! They’re so fast and patient when you set it off by mistake! Love the features on the panel and the ability to have multiple passwords. The breaking glass door sensor is very sensitive and reacts towards Jenga falling and loud movies, so be careful!

I am satisfied with Vivint service... but not with the recording of cameras. They don't record everything and when try to look back I can't see what just happened, I need to wait around 15 or 20 minutes. Thank you.

I love Vivint security, gives me tranquility to my to know my family is safe. I have an issue with billing, and despite several attempts to find an answer to my problem, no one seems to know why I haven't receive a bill, certainly I don’t want to be nailed with a huge bill due to the billing department not fixing my issue.

I had a wonderful experience with my Vivint installation, courtesy of Ananda, and I’m a big fan of the products and service that Vivint installed in my home. I’m looking forward to see how Vivint will bring continued peace-of-mind when I’m away and the security + monitoring protection I need 24/7.

Installation was done professionally and quickly. I have had other security systems before and this one is simple and has so many features. I would recommend it to anyone looking to get an affordable system with a lot of features.

I am so happy with Andrew’s hard work and friendliness! He took care of everything without a hitch and made sure I was comfortable with all! So happy with my service! I would absolutely request him again as an agent.

The service is more than I was paying with my prior security system provider. The equipment for the most part has been reliable either exception of the panel. We have had several issues with the battery and the fact that it tells us it is not charging when it actually is. Vivint needs to improve the panel.

The thermostat that was provided did not work with my unit. A technician came out twice and I was told my unit was having problems. I called a heat and air company to see what was the problem. He installed my old thermostat and my heat started working. I called Vivint and explained what and two different people told me I would receive a credit. I never seen it.

Vivint was installed well. I tried to get a yard sign, but after several calls, it never came. They have answered every alarm quickly and professionally. The smoke alarm has unusual, expensive batteries. I would be a 5 star except for these two issues.

Since having the system. I have had numerous issues with the cameras not picking anything whenever there is an “issue”. I have had my car broke into twice in a year. The camera didn’t pick up anything. My back deck camera has been offline for over 4 mo. I’m just waiting for my contract to end so I can be done with this.

Our signs are peeling badly. Quick response when alarm goes off. Technician led me through replacing batteries in motion sensor and told me what batteries to use. Please send new signs as soon as possible as we are experiencing home burglaries in our area.

I have had nothing but trouble out of this company and their employees. They literally do not care, all they want is your money. I moved about a year ago. My equipment is not even hooked up for them to monitor and I have not received a call from them. They still take my money though. I stopped payment and now they are sending me emails that my payments are not being received, my contract says that they are supposed to monitor my home, which they have failed to do. And they have failed in contacting me about this issue. I am highly dissatisfied with this rip off company, I will never recommend them to anyone, I recommend ADT.

From the very start I told them that I got paid 5 of each month but they keep billing me on or about 18. Then sent me a notes that if it is not paid by 28 there will be a late charge of 10.00 dollars. I have try to get this fix. I am done with this.

We have been paying for two inside cameras each month for over five years. Recently, I called you for help. You told me I could fix it myself by doing xyz. I do not know how to do xyz. I want you to remove the cameras and give me a credit for one camera from the beginning.

From the sales representative. Eric was super nice and professional to the tech everything was wonderful. Very professional and worked very hard to make everything right. I will definitely recommend them to my friends and family. I'm excited to have a secure system again.

The system is wonderful! My son and brothers can monitor my movements as necessary. I love the cameras monitoring. Being able to open the garage from my phone is amazing. I also like the inside monitoring devices and the Nest thermostats which I can control via my smartphone.

Install was great. He was more than helpful and very polite. He cleaned up after himself and took the time to ensure I understood everything to do with the smart hub and phone usage. Before leaving he made sure I grasped the concept of the doors and security cameras.

All good so far. You will be the first to know if I have a problem. If any one asks I would recommend Vivint. I am not a poet so I am having problems coming up with enough things to say but we are happy with the system so far. The only thing that would make me more happy is if the price was less.

This is the best alarm system. Great service so far. The camera system is awesome also the app for the system is excellent. You can also link your alarm system with others who have Vivint in your area. The alarm gives me and my family peace of mind. I would recommend the product to my friends and family.

The security system has not worked properly since it was installed. It sends constant messages that one part of the system or another is not speaking to the control panel and the doors and windows are open when they are not. We cannot arm the system because it incorrectly says that doors and windows are open when they are not. A tech came to the house and fixed it, but it broke again soon. I spoke to a rep on the phone about the problem and he said someone would come to fix it. No one did.

Want Doorbell, it was not offered to me. I served active duty two times and Army Reserves for over ten years. My cameras are not positioned in the right spot. I need the cameras RE-positioned and I a new doorbell at no cost or military discount. Thank You, Ada **.

I personally cannot wait until this ridiculous contract with Vivint is up so we can switch to a reliable trustworthy security system company. Our devices never work and haven’t since we’ve had them. We’ve had Vivint come to “fix” them just to say whoever installed them in the first place did it wrong, which was Vivint! We’ve called a crazy amount of times asking for help and how to fix our cameras, and the wall device and spent pointless hours with no results. We’ve had so many things stolen from right in front of our house and the camera has NEVER not once picked it up. I cannot say enough bad things about this company and my friends and family members who also have Vivint say the same things, terrible experiences and customer service. I always recommend people elsewhere when they ask about security systems.

System does not stay up to date. It refuses to remain online, which causes the cameras not to function. There are frequent false alarm alerts. We have tried customer service walkthroughs several times with No success. System does and has not functioned according to promised. Contract agreement is not what we thought.

I feel that tech should come out at lease once a year to service my equipment. Right now my front door does not read when the door is lock. My signs you all place on my yard need replacement etc. I think of going to another service provider soon.

My wife and I have had nothing but problems with this security system. The cameras constantly go off line and so does the panel. I am constantly resetting the panel and the doorbell. Sometimes the cameras record video sometimes they go days without. I have had three different panels now because they stop working. I cannot wait till this is paid off so I can get a better system that works. I've wrote several reviews because Vivint says they care about their service. I've yet to hear back from them!

The system worked fine for a while, but, it has been failing for the past couple of years. There are no service techs in the area or anyone when the system needs upgraded and fails. They just send parts in a box and you have to get someone to talk you thru it over the phone. This has happened many times and then the system started failing even more. It was something all the time.

Solar is not accomplishing the cost savings that I had thought that it would. The solar panels designed for the home has more resulted in the outcome per designed. We have had the solar installed for over 2 years and it has been a huge waste of time. Repeated calls to customer services resulted in no results except to say that they will not remove the system. The system is not achieving any measurable cost savings and I would like to have the system removed in its entirety.

Wall panel needs to be replaced! I've called a few times. Verbal commands do not work. Randomly someone came to my door without an appt and I wouldn't let him in. Never got an appt. So it has not been replaced yet. I have called a few times went through.

Vivint is horrendous. I've had my system for almost 2 years and have not had longer than 1 week of uninterrupted service. Something is always wrong and no matter how many times someone comes to fix things, it never solves the problem. I bought the system for the doorbell camera and with that being down, I don't even have a doorbell.

Both men who came to work on my doorbell were awful and I would not have them back. They cut my electric line to my doorbell and I had to get an electrician. I have told everyone how terrible my experience was. The company doesn’t seem to care.

I have not liked Vivint for the past 5 years of my contract. The fact that you hold your customers hostage for 5 years is one issue, the next is equipment and finally customer service. I've been wanting to cancel my service since 6 months after getting your service installed. I was naive and dumb thinking Vivint was a prestigious service at the time. The equipment sucks along with the customer service. I have been looking forward to July 2019 for me to be able to finally cancel my contract with Vivint. Thanks for an awesome experience, I will never be recommending you in the future.

System installed didn't meet our requirements after it was fitted and "tested" over a few weeks. The guy who sold it to us told us it would be able to do "this" and "that", when in reality it couldn't. We had to have upgraded equipment installed at further expense to ourselves to facilitate what we were originally sold on. That was very disappointing. Your "sales team" should KNOW what the equipment is capable of. The system is now as we want it. The additional cost we did not appreciate at all and Vivint were not particularly accommodating or considerate about our experience.

We have found the service to be not at all what we expected. We have found it to be very unreliable to the point where we no longer even use it. It seems to have a mind of its own and makes adjustments to various things (like temperature) without our "permission." We also find that the warning indicators are not at all reliable and we have grown frustrated with them. Constantly getting alerts that batteries are low or that "power has been lost"... This system is more of a bother than the $90 a month we are paying and we can't get out of the contract and we can't get anyone to service it without having to pay some sort of fee.

Vivint's camera offering are sub par. As with most companies, they rush to get you to sign the contract but then don't do so much to keep you on board with their company. Due to the poor quality of the front door camera feed, I'm waiting to for my contract to expire so I can upgrade to a camera that has clear quality to be able to make out people instead of seeing blurs. Also, when viewing your camera feeds using the app or website, it shouldn't keep asking if you're viewing every 5 minutes or so. I should be able to view my camera feed for as long as I like.

We have had the system for 2 years now and not one day has everything worked correctly. The Cameras miss people daily. The backyard camera won't pick up anything and the panel has to be rebooted once a week. They also charge for service calls which completely goes against the reason of a contract. Why am I paying 70 a month for a system that doesn't work. I would not recommend.

Always have to bypass certain sensor/s. One sensor in particular worked well for a long time. The last two technicians fixed the one I was having trouble with, but didn't fix the one that had been working for a long time. I'm tired of having them out and not getting the system working properly.

I am fairly pleased with Vivint’s service. My cameras go offline way too frequently, one of my door locks drains the battery within a few weeks and I’ve been sent a new lock that does the exact same thing. I’ve spoken with customer service on several occasions and seem to have to same issues repeatedly.

In my experience with Vivint, the sales person at the door lied to me! I informed the sales rep that I would be moving soon and he stated that it wouldn't be a problem because I could cancel the service and continue to pay for the equipment if I wanted to keep it. I found, after contacting Customer Service that he put me in a 5 YEAR contract and I am being required to pay for the service even though I am moving to an apartment and I can't even use it. They will lie and tell you anything to get your hard earned money. Avoid Vivint at all costs!!!!

The agent was very professional and thorough. He added (2) outdoor cameras to my house, and the time was about (4) hours. I have used Vivint for about 10 years and frequently update my services every couple of years. I would recommend Vivint to all my friends and family.

I have dealt with your company for several years. After my contract ended. I decided to to pay my billing with my checking account. Well a few months back, I had to jump through hoops to prove to your accounting department that I didn't owe them anything. Instead of them resolving the problem on their end, I had to get ahold of my bank and have them sent me PDF files proving, I had paid them.

Best Value and great customer service. The tech that did the install was a rock star. He explained everything he was doing and they took the time to train us on our new system. Vivint came highly recommend to us and I now know why... if you're looking for a professional solution look no further.

Vivint has been great for our family. We've been customers for years now and it really helps us feel safe and gives us peace of mind. Everytime we have spoken to a representative they have been helpful and very courteous. They are always willing to help, and you can understand them as well. I would highly recommend if you are looking for a security system.

Mr Ryne ** was great. He didn’t pressure me. He let think about it. He’s great. On my review gave him a 4. He should get a ten. My account name is Gladys **. Thank you. David ** did my installation. Love him too.

Installer and Vendor were very professional and clear with everything that chose by us. Great service and dedication to their work. Determine to please and meet our expectations. Happy with what was presented to us. There was nothing hidden when it was time to make our decision to purchase the system.

Talking to the service department, I was told that Vivint want to make me happy. I was told that once I got the problem with my panel fixed and running that he would update my panel without me having to sign an extension. No one has called me now in months. This is an occurring thing, in fact someone was working the neighborhood stopped and asked me if I wanted to update my equipment. I explained to her what I was promised and she said she would have to check and come back in two days at noon. Again no one showed, I feel like because of no extending my contract that there was no benefit to her so she did not come back. Not trying to be rude here but it seem like Vivint makes a lot of promises and few deliveries. I am thinking of switching to AT&T.

Customer since early 2000; Courteous technicians with professionalism; rates are reasonable; upgraded my sky panel with doorbell camera last July after front door was kicked in; got a contract that I’m satisfied with competition. Don’t come close to their rates. Almost a year since doorbell camera installation with no malfunctions.

I was really happy with service and equipment the first time I signed up. The second time hasn't been as easy, as a loyal customer I felt disregarded, signing up, equipment is not working and hasn't been for months. Vivint to my knowledge has not contacted me. I am not happy with the equipment.

I was shocked when told I was responsible for replacing batteries in my alarm sensors that you don't cover that service to maintain your own equipment at a service charge of $60. Also, as a current customer since 2010 I cannot get security cameras without a high cost and never privileged to any of specials offered because I'm an existing customer. Your contracts are forcibly too many years and you have a huge disconnecting fee.

I have been a loyal customer for almost 5 years. I loved my Vivint equipment. I wanted to transfer my equipment to my new house in North Dakota. I called your customer support and they set me up for my new house with all new equipment. Then the scheduling people wouldn't find anyone to get my equipment installed. The lady from vivint moving I talked to she said she could guarantee me to get everything installed. Then the scheduling department would bring anyone in to get the equipment installed due to nobody in the area. I went to Brinks instead. I would gladly go back to vivint if they wanted to pay to get me out of my contract but I doubt Vivint would. They couldn't even get my equipment installed. I would even pay for all new equipment and a new contract if they could take care of my contract through brinks.

the customer service rep. went the extra mile to ensure my satisfaction. He took the time to go over every detail about the upgrade and verified that what I was supposed to get was what I received in the upgrade package. I also rec'd a decent loyalty discount.

I was already thinking about buying some cheap stand-alone smoke detectors for my new home, and a Vivint salesman rang my old doorbell. After a few hours of presentations and haggling, he walked away with a sale, and I ended up with a smart hub, smoke detectors, a smart doorbell, glass breaks, flood, and door contacts. All for less than $65/month. I'm definitely going to recommend Vivint to my friends and family. They installed it same day, which was just me getting lucky they had an installer in the neighborhood. So far so good. I'll check back in 6 months for an update, as I have yet to have to call them for anything. Customer service spoke English as first language.

I received several "warning "Bleeps" over a week indicating I had anything from low batteries on my "back door" to low batteries on my "Panic Button". After working with 3 different female reps over a week I made a final call to cancel your service. The young lady I got on this call was very knowledgeable and helped me correct all problems. You need to give all your reps more info to work with and if you can find the young lady I worked with on the last call she needs a "fat" raise!!!

From the initial sale and installation of the security system, I have had very pleasant discussions with all of the personnel. Customer service and tech support have helped me customize how it works. This has given me ease of mind when I leave my home and when I return. Shortly after I had mine installed I found out a police chief friend had a Vivint security system installed at their home.

Multiple times I have talked to someone about getting a new fire detector sent over. I’m tired of being on the phone with you guys and nothing ever happens. I was suppose to get an updated fire detector twice! And it never got here. I don’t have time to be on the phone with you all the time. Shit is annoying. Can’t do nothing right.

Had to pull the doorbell with a ring one as yours never worked. Got tired of dealing with it. Looking to cancel all services when I have time to deal with it. Had next level come out and still could not figure it out.

Our family has been happy with our service from Vivint and the peace of mind we have knowing our home and family are protected. Vivint customer service staff are always helpful and professional. The app is very easy to use and we can control different parts of our system from anywhere.

Erick, a very polite gentleman very respectful explain everything to know answer every single question that we ask very good answers. We knew he was good for the job. Also clean up after himself. Thank you for sending us a good Tech.

The saleswoman and installers were great!!! I’m looking forward to my house being protected and with great value. I have recommended this serotonin multiple friends and family members already. I will be adding more equipment in the coming months as well because of the great deal I’m already getting.

I recommend the technicians to ask if shoes should be removed or wear shoe covers before entering home. They ask me to write 40 words but this is all I have to say at this time. The quality is not as clear at night from what we were shown when the salesman came out.

Sales Rep was friendly, helpful and informative. Tech was thorough and explained all aspects of system to enable us to get everything out of our purchase. Excited to join Vivint, enjoy this great technology and have the peace of mind with a safe home.

Sales and Technicians were friendly, informative and efficient both technically and on the business side. Great value in terms of sensors, cameras, door locks and overall security and application use. The cameras work well and addition of extra users is convenient.

1st looks like a nice product. Timing was awful. 930pm started taking to door knocker. Install started at 11pm lasted until 130am. Unacceptable as far as I'm concerned. And the 90 a month for monitoring is high. We will see in the 3 days how it goes.

We've been a Vivint customer for years. We were such supporters. We even came out on the news giving testimony on how wonderful the system was. One of the biggest pros was Space Monkey. We have since lost all our family videos because they discontinued the service and won't allow us to gain access to our photos/videos that we thought were on the actual hardware as well as the cloud. Devastated that they won't find a solution.

Each time that we have had a problem with our alarm going off or offline Vivint has always been there right on time to make sure that we were taken care of in appropriate time matter. We love our alarm system and the people at Vivint.

I was very pleased with the Sales Representative and the installers of our security system. They were very professional and answered all of our questions. We would definitely recommend these services to family, friends or neighbors. Very nice and friendly staff.

Allen did a great job and remedied an ongoing problem. He replaced all wired sensors and linked it all to the smart panel. He had to do more work than what the order would have normally required and he did it very willingly to ensure complete satisfaction.

I especially appreciate the kind consideration I received from Vivint when I was newly retired and had to adjust to a server reduction in my financial budget. I am enjoying the cameras and I feel much safer in my house. I highly recommend Vivint home security. H.

We have outstanding service from Vivint. We first received service from Vivint in June of 2011 in NJ. In 2014, due to job relocation we moved to NC. Called Vivint and our account was transferred to the new address. We paid for the extra windows which needed protection. We like the monitoring the ability to view and control lights, locks, AC and alarms remotely as long as we internet access. Customer Service has been responsive and very professional.

Salesperson awesome and professional. Install easy and professional-group was awesome. Would recommend for others for sure value out of this world. Top of the line equipment and the value for your dollar is awesome. The personnel are informative professional and very courteous and work with your wants and needs.

Erick was very professional and helpful in answering all my questions and concerns. He did a great job going through all the information as well as installation and cleaning up afterwards. I would definitely recommend Erick for any security needs.

Technician was quick in responding to my install call. Technician very knowledgeable about everything. Technician pleasant and patient with teaching my family the new system. Technician very accommodating to other technicians at my home for other scheduled repairs. I will certainly recommend Vivint as a security company of choice. Now saving 50% on my home security bill I was paying AT&T digital life for much better equipment and service.

Stephen and John were terrific! The process was easy and quick! All information was broke down from beginning to end! I was unsure of being about to understand and actually use all of the products however, after Stephen and John explained everything I am super confident in our home being safe and secure!

Alarm activated itself several times. Only solution was unplugging and disassembling panel. I have gone twice to the hardware store and haven't found the right screwdriver. Reset should not require disassembly. I have very little time to deal with this. I will try again shortly.

The installation team went above and beyond to make sure that I understood the entire process and they made the system extremely user-friendly. And the sales associate was absolutely remarkable. Josh ** broke down the entire plan and really showed me how it would benefit the family.

Joel ** who installed was excellent. We give him 10 stars out o 10. Professional, very knowledgable, courtesy. Answered all our questions, took us step thru step. We were very impressed. Joel's instructions on how to use were easy to follow, helped with app on phone, explained so we knew how to arm, stay etc. the system. Excellent.

Mason helped us walk through everything. He answered all our questions and was very patient with us. He completed all work quickly and thoroughly. Excellent service! I would recommend Vivint to all my friends and family based on the service we received today!

I had a really good experience with the initial install of my smart home system. I received every feature I wanted with little out of pocket costs. The technician was early and very professional. He was open to and answered all my questions.

Their equipment sucks, every time I call and tell them, they send out a repair person and they say it’s fixed and within a day it doesn’t work. This has been going on for two and a half years. This company sucks.

Equipment not the best and seems to be out dated. Your system can not be connected to a new garage door opener that was installed after I had to replace the broken one. Spend 2 hours on the phone with your tech trying to fix something even I kept telling them something was broken. Tried to charge me more money for items I do not have in place.

Can't say enough good things about Vonz and Luke. You better keep those two. l am an old grouchy man that can be brutally honest... old house, old ways, old school. Vonz took his time to make sure that I understood everything clearly, answered my questions time after time... even though he had already answered them twice. Not once getting flustered. Seemed like he loved his job, you could not ask for a better representative of Vivint. This guy needs to be moved up the ladder quickly. If I owned a business, I'd hire him for attitude alone. By the way... I've never even talked to door to door guys in 59 years. Now about young Luke. I'm not his Father lol. But I'd be proud if I was. Great attitude, work ethic, skills, full of integrity. Went well above and beyond to get the job done. You guys need to get him a service truck. Great representative of Vivint.

Quick and easy. No hassle. Quality works and very nice individuals. I would recommend Vivint to anyone looking for a home security system for a very reasonable price. I’m spending 1/3 less and getting more than I had from the last company.

The person on the call knew her stuff. Every time I've called the assistance was exceptional and better than other tech - customer support departments with which I've communicated in the last few years. The wait time was short as well. The tech arrived on time. Installation was a couple years ago and the young installers were challenged. They were friendly but not well versed on what to do. Apparently that has been addressed by the company. Presently we are satisfied with Vivint and would recommend it to others.

Our alarm was installed when we moved in our house. After about a year and a half, if that, we stopped using it. In all that time we had at least 5 different panels installed. Every one of them had problems. Our outside camera never worked right. Vivint would blame it on our internet connection but we had the fastest internet we could get and everything else would work fine.

My account was double charged! I called Vivint to get assistance and no one ever called me back to help resolve the issue! The rep that I talked to on the phone advised me to send an email with details and proof! I did so and have yet to even receive a callback! Thankfully, my CC company refunded me the money.

Jackson ** did a very fine sales presentation, low key but positive. Bruce took time and did the installation and took the time to explain each step and then how to operate the system after it was set up. Great job by both.

The instillation was quick and the same night. The guys were all so nice and funny. The product is amazing and gives me a great peace of mind. The salesman was informative and I felt comfortable buying my products from this company.

I tried shooing the pro representative away but he was able to offer me a great deal and was able to do the install same day. Representative and installers were awesome. I had Vivint at the old house and wanted to try ADT, customer service from these 3 brought me back.

From the salesperson to the technician, the team was very professional, open, and honest. I had many questions and they answered them directly and honestly. The buying process was well organized, easy, and straightforward. It’s great to work with true professionals with high customer service standards!

Your salesman lied to us. He told us that our equipment payment was only for two years. I found out that I have to pay for 5 years. We still have 3 years to go. I would like to get out from the Vivint itself. I would also like to to give back the equipment, if it will get us out from under the payment. Your customer Service are helpful and friendly when I need to talk to them. I am always having to reboot the panel. Constantly tells me no internet connection. I am not very happy. And I don't know my order number!

Always have to reset my system. Feel like I was ripped with purchasing this. Can't see constant feed. Someone was knocking at my door could not see who it was. System needed another reboot. Once called in the problem. Was told I had to pay to have someone look at it. Fixed it myself but it still constantly freezes. Would not purchase again but am stuck with it cause I was tricked into contract.

The technician was knowledgeable, friendly, patient, and very helpful. She positioned the cameras precisely with minimal direction. She showed me how to use the application on the phone. The picture and video are clear. The audio is clear.

It took several service calls to finally correct our cameras from getting offline. Once we had an actual Vivint technician and not an outside contract technician (that was sent from Vivint service dept.) come to our house, the cameras were finally fixed. They still get offline from time to time, but usually come back online in a day or two.

Horrible service cameras cut in and our stuff got stolen from my house. Cameras happened to not work perfectly. At that time customer service is horrible. No one actually helps me. VERY VERY UNHAPPY with Vivint’s service but I’m stuck in a stupid contract!! Don’t worry. I won’t suggest anyone get your service!!!! Horrible HORRIBLE!!!!!

The service was wonderful. The tech was very knowledgeable and respectful. I am glad I changed. I am looking forward to having wonderful service. I will refer as many people that I can. Everyone should make the switch. It is definitely worth it.

I regret purchasing Vivint. I feel it is over priced. I still have an unresolved issue with my front door lock not being installed. Had nothing but problems with the glass break sensor. I am counting the days till my contract is up.

My technician was very nice and thorough. She took the time to explain to me every individual security item to see if it fit my needs before and after setup. During setup up she was fast getting everything installed and was very patient with my dog who was attempting to assist. I'm extremely please with my Smart Home security system.

My Vivint pad constantly beeps, they have no idea how to fix it. I have had to call in frequently to fix the garage door opener that seems to be running although we don’t even have a garage door opener set up! Very frustrated with no local help.

The initial offer and package were great or so we thought. But during installation, the installers took a big shortcut, very unacceptable. When they ran the power wire for the main display unit, which they didn’t put where requested because the placement would be “possible, but harder for them” (exact quote), so they placed it where it was “easier”. We should have held firm but we didn’t so that is our fault.

Lost my job and had to sell the house. Now I can’t cancel the remaining 20 months of the 5 yr contract with Vivint. Either payoff the remaining 20 months, reinstall wherever I move, transfer the service to other person (which I don’t think is a true option offered from them). So, no matter what, never accept any contract, no matter how many pennies you will save. Not with any supplier, all the same. Better have no alarm.

Although I usually forget my password to get into the site, I usually figure it out when I need to use it. Having the Vivint sign makes me feel confident in my own house. I just said that your customer service people are always very patient with me.

You lie abut the service after I purchased the Equipment and rude customer service and management. And they want to charge me for nothing. And no one call me back. After 30 minutes talk no one call me back and no one.

The alarm system is okay for my needs, and the response is good. The doorbell camera is another story. The delay in notification is alarming. Plus the talk feature is fairly useless when not at home. By the time I log in and am able to use the speaker remotely, it’s always too late. I really wish it was quicker and easier to access.

I hadn't even had this system for 5 months and it was 3 times calling into giving to get a new door sensor because the person that installed the door sensor did not use the right size drill bit and you could not get the cover off without destroying the sensor. Then I still had to pay the shipping and install it myself or wait 3 months for the tech to come out to do it. I have another door sensor that will have to be replaced because of the same thing above. I just hope the battery never goes dead. After I had the system 9 months Vivint wanted to raise my rate which it was suppose to stay at the price I locked in for life, Vivint has tried raising my rates twice now. So in that aspect I gave a poor rating. On the flip side I like the phone app and as long as the system keeps working everything is great.

About once a month, my panel disconnects from the wifi router that Vivint installed. The first time, it took hours for the technician over the phone help me reconnect it. Now, I know that the best way to alleviate this problem is to unplug the router for 10 seconds, reconnect the power, and the problem resolves itself after a while. I wish that the panel would alert me when it happens. What if it disconnects when someone is trying to break in my house and I can't pull up the video because the router was disconnected and I didn't know? That's the most frustrating piece of this system.