Vivint Reviews

I received back shed sensor but don't know what to do. I am disabled and cannot be going to and from keypad. Also, the keypad keeps saying batteries are low in different locations. I need someone to come to my home and do a full service call.

I have a system and moved after 7 months of getting it due to a burglary. I sold the property and moved to home with a full system already in place, and have my Vivint system sitting in a box that I can't even use. I have no recourse other than to pay it off. Awesome.

Only works when it wants to. But after the last update, it’s working good, but could be better. I have a ring doorbell on the back of my house and does not fail anytime. Ring out does Vivint, I am sorry to say.

My relationship with Vivint at the beginning was very rocky. Lots of mistakes and mishaps... lots of miscommunication. After all the hiccups were resolved, things have been great! The company listens to criticism and learns from their mistakes. I am very happy with the turn around from the company. When staff comes to the door to see how things are going and if I am satisfied, any issues I have are resolved on the spot. I would recommend Vivint to others, for sure.

Can’t wait for my contract to expire!! Bought a Space monkey to use as a cloud for my security and personal stuff. Well, Vivint decided to quit allowing me to access the cloud I purchased and I lost 1000’s of photos. So mad. You can buy a better product without going into contract. RING will be my next buy. Much better value.

Had a concern with my smoke alarm, service tech installed a new one quickly no charge. Happy customer, I would recommend to others, monthly fee is steep though, I would like to see it a little lower, or more services for what I am paying.

After a number of months of having multiple issues, I believe that the service is working as it should. Several weeks ago, Vivint Tech Alexis provided service and help. Since that day, the system has worked as it should. I'm very grateful for Alexis' work.

I believe there should be a program to compensate existing customers when new or improved equipment is released, either by a replacement program or at least a discounted rate. When I see other companies offering better services and technologies than I have, it threatens my loyalty to Vivint when I’m denied a better camera without paying an obnoxious amount for a new camera.

The latest update to their replay feature scored high in my opinion when reviewing recorded videos. However, the system requires a significant amount of bandwidth to perform at a stable level. Otherwise, the cameras will go offline a lot throughout the day. I much prefer the wired system I had at my previous home compared to the current WiFi system I have.

Very good service with and very good service and since I have Vivint alarm system and for the price and I will refer to friends and family and just minor problems with Vivint system but over all a good systems.

Performance of system fell short of expectations. The front door camera and doorbell often did not work, was not timely to respond even after multiple visit by service techs and the system regularly did not connect to hand held devices outside of the house even with strong internet connection.

I am writing this review because I am very unhappy with the service that Vivint has provided. I called customer service to resolve an issue and they assured me that they would send out a technician to fix all the faulty equipment. It is not 4 months later and I have not heard back from anyone however my account has consistently been charged for services that I am unable to use. I have a smart lock that does not unlock and an outdoor camera that gave out after year of service.

My family and I have been with Vivint for 3 years. We have enjoyed their service since Day 1. The phone app is very useful and gives us peace of mind whenever we are knowing the house is safe and secure.

He didn’t leave until I knew how to work everything and answered all my questions. I love that we get more for less and love that I don’t have open my blinds or leave the second floor to see who it is.

I signed up with Vivint for a 5 year contract. We originally got it for the smoke alarm system because we have pets home alone so we wanted to be able to monitor the home for them. Getting out of this contract even after your time is up is frustratingly difficult. I sent them a letter a year in advance stating I would be done with them at the end of my contract. They called and asked why - I was tired of paying $75/month when I could buy my own Nest products and monitor what was important to me on my own. I was also unhappy with the way camera works - it never recorded when I needed it to - for instance the system would show that the back door had been unlocked but the camera never recorded who actually came in.

One of Vivint's salesmen came to my door and we had a nice discussion. Then, I had my existing alarm system replaced with a Vivint. Now, I have an app to turn the alarm on and off when I was away from home. Overall, the system's very good and I'm very pleased with it. I'd recommend Vivint.

My Vivint package includes the standard alarm features with the window and door connection and I added the doorbell camera. The installation team that came were good. Everybody was professional and did exactly what they were going to do.

Greg ** was super professional and patient. He didn’t push or stuff the company down our throats and was extremely knowledgeable about the services and products he was offering. He made us feel comfortable in our decision to change to Vivint.

Our experience has been very good to date. Our salesman was informative and represented your company well in his approach and demeanor. The installer was a good representative of your company. He was professional and knowledgeable. The only concern so far would be our wifi connection in the house and wonder if you have had other complaints with connectivity after installing your frequency technology.

Very nice representatives working for Vivint, worked quickly to get my system installed. I only had to wait a couple hours for the install team to arrive after purchasing Vivint. Also a very easy system to use and completely integrated. I would recommend this to all of my friends and family, it’s very user friendly.

Happy w the service. Michael was great. He answer all my questions. Happy w the products he suggested. Good customer service. He have a patience w customers. I recommend this products. I been thinking to have this door bell for long time.

Great customer service. The technician was great at installing and explaining. He took his time to help me. When I asked for an additional camera he even explained about costs. However he took time to show me the ways I could use the cameras I was installing. I still wanted another camera due to the size of my home.

David, our technician, was both professional and personable! Due to us having a REC account he ensured that he covered all bases and made sure that we got our home security system installed following all company guidelines. He did an amazing job with installation and even kept his cool when there were some hiccups with the installation process that were out of his control! I will definitely be recommending my friends and family to join the Vivint train!

Not going to fudge anything. It was a long day. We never had a security system, moved to new house, wasn’t sure what we needed or wanted, bad router location, sticky old windows, and changed up some billing stuff to work for us. Wouldn’t change anything! So happy Shane was there to walk us through all of our options, navigate issues and solve them!!! Thank you! Then the ease of understanding and using the system was so relieving. Very happy with our choice of Vivint!

I was very happy and impressed with Chris the intern account Rep. He was very polite, professional and knowledgeable of product information. I can definitely see him growing and becoming valued asset as a regional manager for Vivint helping to continue to the growth and great reputation that Vivint strides for. Upper management better keep their eyes on this guy and not let him go. Great ASSET.

Not Military Friendly! First off getting out of my service contract due to a mandatory military move has been nearly impossible. I now live in my RV and Vivint cannot provide service but refuses to cancel my contract. Secondly, I was mislead by my sales rep that I could get out of my contract with military orders which has proven to be a lie. Thirdly, it has been obvious that the sales people will say anything to make money with no regard for the customers interest or the truth. The city's police chief (Valdosta) revoked their ability to sell due to multiple complaints. This happened less than a year before they sold to me. I'm convinced they illegally sold me service in the beginning. The fourth major problem is the service that I was sold never worked as described. I found out I didn't have the internet bandwidth to support anything. I also had no other internet options in my area to upgrade.

We have the doorbell camera, the door sensors, the motion detector, and the smoke alarm from Vivint. Our interactions with the rep and the installation team were good. The installation was quick and easy. They came in, put everything up, cleaned up whatever mess they had made and left. We moved the system to my wife’s shop, but when we had it at the house, the panel itself would drop signal from the internet, which was was our biggest issue. It was doing that consistently. We thought it was our internet and bought multiple access points. We ended up calling Vivint's tech support and they told us it was the panel that was having issues.

Samantha did a great job and was a delight. She did a very good job and she was extremely pleasant and enjoyable to be around. She showed me how to operate the system and so far I am very pleased with it. There should be more text like Samantha.

We had salesman Jake ** come to our house days after we had moved in. He was very pushy and kept telling us that he will have someone there in a couple of hours to install the hardware and we have 30 days as a trial and if we don't like it we can contact Vivint and they will come and remove the equipment at no charge. Everything was done on his tablet, and it just kept asking us for our signature and we would be emailed all the paperwork and we can review it later. He started asking for our SSN and wouldn't even let us discuss anything between ourselves. I kind of barked at him and told him that we need to talk about this and we will not be making any decisions at that moment. He seemed highly offended that he would not get his commission for the sale and left his number to give him a call but it would have to be the next day because he would going to the next town.

The installation service was a nightmare. I told the guy where to put my cameras. Well he placed one camera where I wanted. The second one he placed in a blind spot and I told him I didn’t want it there. His explanation was the radius leaving my door without a camera exposed wires and my height is 5 ft 1 inch. I was able to touch each camera inside my home. He left wires hanging from one room to another with electrical tape. He also tapped into my phone wires leaving me without usage for that line for 3 days. I cancelled my service the third day and I asked the company not to send him back to my home to retrieve the equipment, use someone else of course. Dallas is his name came. When he disconnected all the equipment he didn’t notify me that he was leaving therefore he left my front door wide open not knowing how long he had been gone.

Great install and customer service. The install went smooth and looks fantastic. So far the equipment is fantastic and is very high tech. Will be adding more modules later recommend highly. Aftercare should be just as good judging from word of mouth and reviews.

The only issue I have is the immediate rush for installation. While going over the service it should be explained that a guy will be here tonight and will be in your house till midnight. I think personally it should be asked "would you be ok if someone came out tonight and it can take up to 5 hours." Then let us decide if they can install. If that was the case I would have given 5 stars and it would have been on me if I stayed up till 1am. Other than that everything else seems ok .

Install went well. Representative was professional, very quiet, picked up after himself, very focused on his task, wore identifying clothing and ID, listened carefully to my preferences very efficient and effective installation. Tutorial was clear and complete. He recommended that if at any time I become confused to call technical support. He placed a card with that phone number by keypad. Also informed me there are YouTube videos for reference if I prefer. All in all I am very satisfied but admit still a little unsure. But that's me, not the system. I will probably add one more camera at some point and my son thinks I need a motion detector in the hallway. We will see. I strive to learn all I can about what I currently have before I move forward.

Great system, good price, good service and the ease of use is amazing. The guys did a good and tried hard to do a clean installation. My wife is very happy with the system. I like the cameras the best.

The first year or so that I had the Vivint service it worked fine. Then they pushed out a "software upgrade" to the control panel. Since then I have had nothing but problems with their system. The system drops off my home network every month or two. A tech came out, added a couple devices to the system, and hardwired my home network to the system, saying that would solve the problem. It didn't. Another tech said that another device that was plugged into a separate outlet in another part of our house was causing interference. We removed it but still have problems with the control panel. I keep telling their customer support that the control panel is defective. Calling their customer support is no help. You have to spend over an hour on the phone with them as they take you through their list of "diagnostics" which is basically, "Is everything plugged in? Yes? Ok, we need to turn it all off and turn it back on again."

Last week (July 16) a Vivint salesman came to our door and informed us we were eligible for a system upgrade. We were told that for a small fee we would receive a new control panel and upgraded doorbell camera. After agreeing to the charges, an appointment was set for today (July 23). The technician arrived on time and said she was there to install the new panel. When I told her we were supposed to receive the upgraded camera, she said it wasn’t on on work order and called the salesman. He in turn called me and said he was sorry but the camera wasn’t included, as we discussed, and there would be an additional charge. After hanging up, I called Customer Loyalty, explained the same situation, and was told I could get the camera for an additional charge, the same charge the salesman indicated. I’ve been a Vivint customer for almost 4 years....not sure I’ll make it 5.

Getting this home security system was something I have always wanted and needed. I have to use the analogy of a “colony of bees” with Franco ** being the “king” bee! Franco was very professional and knew his product well. He sold me on the system. Less than an hour later the “worker-bees” arrived and in less than an hour my system was installed (almost like making the honey!). They all worked as a team, buzzing around my house, even vacuuming their mess before leaving. I think the Vivint security system is just what I needed!

I was very pleased with the whole process start to finish. Everyone was very knowledgeable and efficient. They were done with installation in 2 hours. I will be recommending Vivint to all my friends.

I would recommend Vivint to anyone looking for an affordable and reliable home security system. Any and all questions are answered in a timely manner and very helpful! The customer service team was on point and knew what they were talking about.

I thought that this service was amazing initially until I had to constantly replace batteries in my doorbell and my camera was always inoperable because of the connection. On top of that, canceling my contract due to military orders has been the worst experience ever. No one could give me a straight answer on what I needed to do and now I'm being charged for equipment that I shouldn't be charged for. Never again!

Alarm system install very professional and thorough. System is easy to use and the tech was very efficient. App is also helpful and user friendly. So far we are very satisfied with the product and the service. The system test was successful and the tech removed all trash and cleaned areas.

Nick very friendly, very professional, very helpful. I had a few problems with the system. He spent about 1hour and a half and walk me through all my problems. He made sure I was satisfied before he left. He also said if I need anything else don't hesitate to contact him.

Very dissatisfied with Vivint Security Systems! They increase their monthly charges (I pay $66.00/month- that's almost $800/year). The thermostats are horrible- have had a defective one installed as well. Once the thermostat malfunctioned - instead of AC the heat pump turned on - I could not correct it. Had to leave work & have my AC tech try to figure it out!

Is very good system. I will recommend to a friend thanks. I feel safe now and when leave out of town I don't have to worry anymore. I can see everything on the phone. Thanks Vivint. Keep on doing the good work.

Vivint Home Security system is a great choice as it's not dependent on your home's internet connection or home phone service. The integrated mobile app makes it easy to see who's at your door, control all users and passwords, saves pictures of camera activity, and speak through the app when someone rings the doorbell in real time, and you don't have to be home to use these features. The system is expandable to add more cameras, doorbells and smart home appliance controls. This is a system I would highly recommend because it is customizable to your needs and the security system is effective and discreet.

Great service! A neighbor also uses Vivint and loves it, we have them a call and in 15 minutes we got all the information we needed and schedule an installation, which was done the same week! Process was quick and easy! It took us a while to find a security system we liked that also looked good on our wall. The main panel doesn’t look big and bulky or outdated.

I recently had Vivint Home Security installed in my home. The representative that explained the product did an excellent job and answered all my questions. The technician was wonderful to work with and easy to talk to. Both the representative and technician explained how the system worked so I felt confident to use it. I would definitely recommend it if someone is wanting a good home security system.

It's very rare you get a salesman come to your door nowadays. At first we told him no thanks, i.e. we didn't want to waste our time or his BUT I actually knew of the name and we literally were looking for security cameras on Prime Day. So we gave Jonathan a minute of our time and he hooked it up! We are now proud owners of a great full house security system. Can't wait to save up for the automobile feature.

Amazing experience with the sales rep and tech install. Very happy with the entire process. Eli was phenomenal and great with our dog and everything going on at the time. David the technician was quick efficient and showed us how to use everything and a very friendly guy.

Installer was thorough and professional. Sales process was easy and product is very good. Installer stayed late Into the night to ensure products were installed properly. Didn’t rush. He was great! Seamless integration across products is a plus. We are happy with the process thus far.

The sales rep was very polite professional, informative and answered questions with confidence and accuracy. The installation person was polite, very professional and patient. He worked installing the system for 9 hours not giving up when the system did not link up. He worked all the kinks. When he was done everything worked like expected. He took the time to explain the control panel.

Installation was quick and painless, the rep was very knowledgeable and friendly. The system itself is very user friendly, we couldn’t be happier with our purchase! Everyone from the Vivint team was professional and courteous, would definitely recommend to anyone wanting home security.

Great security system. Door monitor is magnetic and comes off sometimes. Had issues with billing at first but got it sorted out after several phone calls and emails. Local rep is excellent and explains system well.

I specifically asked to connect Wink when signing for the service and the sales person said it was possible. I spent more than 1 hour in the second call (plus a lot in the first) and now I found out it isn’t. I want my money back and the service cancelled.

Spencer ** was great. Presented everything clearly and concisely. Even stayed later than typically done to ensure paperwork was all complete and correct. Installation was quick and professional even though modifications hade to be made to existing equipment.

As new homeowners we’ve always known we wanted a security system but hadn’t Found one that was affordable nor had we really got around to looking too closely. I travel because of the Navy and my wife wanted to feel secure when I’m gone so when Brian knocked on my door, I decided to listen to his pitch. The promotion is really good and we got the full security system, fire safety, carbon monoxide safety, doorbell camera and driveway camera. The car guard theft detection and safety alerts are a great product also. Bryan made it work for our budget and was not pushy like most sales people lol. Text him if interested @ **.

We were able to choose the features and services that best suited our lifestyle. No pressure sales approach and quick, professional installation. We had the doorbell camera installed as well as a camera in the backyard to keep an eye on the area. We also had the carbon monoxide and fire protection installed.

My cameras have been the only issues so far as they go offline so often and stay offline but everything else is great. If the cameras were not offline the whole time then the whole experience would have been great.

Both the salesman and installer were professional and friendly. Everything was explained clearly and they answered all of my questions. They worked with me on pricing and it was an amazing experience. I would highly recommend the product and the staff from my experience with them.

I called on 7/16/2019 and scheduled an appt for 4:00 on 7/19/2019. No one showed up. Someone called me instead. I have now been on the phone for almost two hours and am speaking with the 5th person. No one has a clue what is going on. Everyone tells me something different. This is a terrible start to my relationship with Vivint. Bizarre is the only word to describe this entire experience. This is the worst company.

I am completely satisfied with the salesman and technician who installed the alarm. They were very professional and did a good job in explaining how the system works. I would highly recommend the installation of this system to anyone. I am proud to have such an outstanding company secure my home.

We are very happy with the sales rep and installer. We would recommend these wonderful people and the product they represent to anyone. Alyssa, our sales rep, Leo, a new rep in training were very professional. Brad, our installer, was very efficient and knowledgeable.

We had an awesome experience with Vivint sales rep and installation no issues at all. I don’t have any constructive criticism to add to possibly even help because of how awesome everyone was thanks for the honesty and easy process with Vivint!

Thank you! He was helpful, friendly and fast. I was able to get it all situated in one afternoon. I now feel safer in my home because of Vivint and this man's help. Thank you again for helping my son and I!

First and foremost I would like to begin with a statement that I have no faith in Vivint. My system has been nightmarish at best and the mobile app is just as bad. For instance if I walk into a area that has a camera I will get that video clip hrs after the event happened or not at all. Second instance. When I let the garage door down, but on the app it says garage door open. Now if I went by the app my garage would be up and I probably would get robbed of all my possessions and yes this actually happen because for a half of day it was left open. Thank God for good neighbors. Vivint do the right thing and cancel this contract. Am in the works to speak to a consumer protection attorney. Buyer beware.

The service was very good, Luis teach me everything about the system, he was very clear and patient. The equipment was very good quality and the price is perfect. I will totally recommend this service. He take the time to install everything the way I like it, we test everything and he show me step by step how to use the equipment. He was very kind and professional. A friend of mine recommend me this service and I will recommend it too.

Tech was very knowledgable with good customer service skills... His name was Wes.. Explained everything in detail... I was very appreciative of that... His patience played a very good role in customer satisfaction... Will recommend your firm... Thank you.. Salyss

After doing hours of research, I kept coming back to Vivint. I first spoke with Brandon to review my home security needs. He went over everything with me in detail to make sure I was comfortable and confident in my decisions for home security coverage and devices. Scheduling the installation was so easy, and Vivint was able to accommodate my schedule and send someone out to install quickly. My installer Robert was absolutely FANTASTIC. He made the process so simple and did an amazing job with the installation. He was very respectful and courteous. He spent time with us to make sure we were comfortable with the locations of the control panel and the devices. We could not have had a more pleasant experience. Thank you, Vivint!

Seth ** was awesome, as were the techs, Ethan and Gavin. They explained and demonstrated the system and answered all questions. The control pad being on the wall makes monitoring the system much easier than our old, Protect America system.

The Installation was great. Christian is a great installer. I would recommend Vivint to family and friends. I already have signed up my Daughter for the service. I plan to upgrade soon. My friend set me up do I will pass it along.

All representatives were nice while in my home. It was obvious that all were professionals while installing the Vivint security system. The salesman was very nice and a gentleman. Obviously he knew job well. The installation is working very well, but it is too soon to evaluate the system. Thus I cannot evaluate Customer service below.

We had an excellent presentation from the representative Kahlib, very knowledgeable, articulate, friendly, professional and the install tech Daniel did a great job as well (Take notes AT&T). Good communication on both parts. I've had unpleasant experiences with security systems in the past and all these problems were addressed and improved with this technology. Feels good to update my home to a smart home that will be protecting both my family and my investment.

Everyone From this company from start to finish gave 100 percent. I’m loving my Cameras???? From the Salem’s. To the installer was a A plus.Very friendly, knowledgeable, and concerned about what my safety and protection. I will recommend this Company to friends and family. Thank You! Sincerely, Rhonda

The people that came to my door were informative and the package sold itself especially in regard to the reduction of my AA&T costs. The installer did an excellent job and with ‘how the system’ works. Would recommend this product to others.

Installer was awesome. He took the time to explain everything and he walked me through the set up. Customer service on the phone was great as well when the first installer failed to show they got another tech here within an hour. Very pleased.

Really enjoyed Tatum the Vivint representative. He was knowledgeable and kind. He didn't try to sell us anything we didn't want. He came in with exact numbers and no runaround. Set up was easy and so far we love it.

I am a new customer to Vivint. My experience with Vivint has been great. Each person I have come in contact with have been nothing short of professional; from my initial contact with Mike who took my order over the telephone to Jamal, who installed my system and made sure my wife and I understood how our system worked before he left to go home. I would highly recommend Vivint to anyone.

I have Vivint for about a year-and-a-half. I have had nothing but troubles every single month with the camera. We troubleshoot, they send me new software and nothing keeps working. Now they want to start charging me $250 because I purchased this from Best Buy and they don't see me as a real Vivint customer. Do not go with this company, find another company that is better. They have good customer service but the $250 I would pay only covers for 90 days and this system breaks down every month. Hopefully another reliable company can piggyback onto the scene at that I paid $1,300 for plus $20 a month.

Mark did a great job and was very good and helpful. He is a great employee. Install was flawless. Mark took his time and was very thorough and did a great job. It looks and performs perfectly. I am very satisfied with the job and product right now.

Technician was very nice and quick. He was very informative and a delight to have met. He took out my dad's equipment that was left in the house and replaced everything with new equipment. Was very accommodating to my many questions.

Very courteous and friendly. Curtis explained the process and gave pricing for a thermostat that I was actually going to leave and buy. He observed and respected the religious aspects of coming into my home and maintained professionalism throughout. To be honest if anyone other than he showed up. I would NOT have gone through with this.

The technician was great!!! The install was painless and I got everything I wanted but the thermostat was not compatible and neither was the garage door opener. Joe the sales guy was ok but pushy at times. Overall it was a good decision thus far.

I am thoroughly impressed with both my sales representative and technician! They took the time to explain everything and made sure we understood what we were doing! My install was with great ease and he placed everything very nicely into the home!

Both the sales representative, Apana, and installation technician, Eli, I had the pleasure of working with were outstanding!!! They each provided excellent customer service during their respective portion of the process and I would highly recommend them to anyone who ask!!!

Mr Franklyn **, technician came over on time (8:00 am) and very diligent. Checked everything done previously and proceeded to reconnect all system. His professional attitude and efficacy in explaining everything was absolutely perfect. His patience in explaining how to do it, was outstanding. Mr Franklyn is the best experience and technician that I have get. Excellent. Prev

Pre-existing equipment. We were told a rep would come out and walk us through the equipment use and address any concerns. We were given a timeframe to be at the house. Nobody showed. Approximately 1.5-2 hours later, a Vivint Rep called and took the time to blame another Vivint EE for the delay. He didn’t come but walked through the equipment over the phone in a quick manner. When asked to repeat something, he would respond with, “I’ve showed you how to do that so you’re good..” Then when asked to help provide a manual and a house visit for the walkthrough, we were transferred to Customer Service for a questionnaire about the call, in which he stayed on the line making it uncomfortable. Frustrated, we again requested a physical walkthrough which was noted in our initial phone call and were put on hold again to be transferred again. The encounter was a waste of our time and unprofessional.

I signed up to purchase Vivint cameras and monitoring system, the salesman told us that we have a option to finance the system and we can add the $50.00 P/M monitoring service which we can, and I quote "cancel at any time no questions asked" (the service of course, the equipment has to be paid which is obvious). The equipment is ok, they had to replace one camera which stopped working after a week but they did replace it, but when we tried to cancel the monitoring service you can forget about it. Obviously the service agreement is on page 4 of the contract, page that I should have paid more attention to, and it turned out it's 54.99 plus taxes not 50.00, which adds another $300 to the bill over the contract period. Buyers be aware... and get a quote from ADT first.

I did tremendous research for weeks on different smart security systems and finally settled on Vivint. A discount through my local electrical provider truly sealed the deal. I was told that I was getting a $169.99 discount. However, that discount turned into $0 after installation. On my confirmation the discount is listed. Now after things are done I was told that I was given a free thermostat so that negated the discount. I love the technology but just be aware that if you’re told you’ll be getting a discount, those numbers could look a lot different than what was promised. And the fact that the supervisor acted nonchalant about it is what really irritated me. Not even an apology for the miscommunication.

I really liked the equipment, especially being able to adjust the lights and have them turn off at a certain time. Also, having an alarm on the back door, telling me when it was open, was very helpful in my household. It's these extra things that I really liked, beyond the normal things a security system should provide.

Joseph ** was outstanding, and Kai's installation was lightning fast. Set me up from sale to full installation in one afternoon! They addressed every concern and question I had. Happy to do business with Vivint today for an investment in my house.

They were very competent and quite pleasant to work with. Both were very professional and hardworking. They were also willing. They were also willing to go the to go the extra mile to help us Learn the system. Daniel was extremely hardworking!

Franco was epic, Pablo was professional and informative; excellent customer service. I enjoy testing the capabilities of my new ‘toys’. Facial hair prevents the AI Facial Recognition from triggering even when I shine a flashlight directly at it from the back of my property. I was not altered to my own presence at night and well with the alert boundary (@ 150 yards). I’m able to penetrate my own defenses undetected without being alerted all the way to my fence and gate.

We had a Vivint system installed in our home. It started malfunctioning almost immediately and never got a resolution. We did not renew our contract. Vivint is now billing us for the new contract, which we never signed nor agreed to. Absolutely horrible customer service!

The installation specialist, was on point. Job well done. The installer explained everything and was on time and alerted me to everything that was going on. Good job, professional service and. Timely. I cannot write anything else... close app.

The salesperson, Jordan, was really nice from the start. I was hesitant to hear his sales pitch, but he did a good job informing me how Vivint would be a better choice than the provider I had. He was super helpful and friendly. The installation happened just a few minutes after the sale. I was impressed to receive such quick service. Everything seems great!

The team did a great job explaining our options and helping with the switch over. The installation team was very pleasant and knowledgeable of the products. I would recommend Vivint to my friends and family. The system is much easier to manage than ADT..

I would never, ever recommend Vivint to anyone who asked. I have had problems from day one. You name a problem I have had it. The playback doesn’t work good, someone broke into my car and the ONE time I needed the video for proof IT DOES NOT WORK, for a whole 10 minutes no video can be found now. What is the point of having a security system if it doesn’t work when you need it the most. Thankfully it was just my car, and not my house where my family sleeps. So beyond disappointed with this service. Please do yourself a favor and take your business elsewhere.

1. It is sexist to assume that the husband works and the wife stays at home - Coach your service teams to remember that when they call. 2. Your teams have been corrected multiple times regarding what my number is and what my husband's phone number is. Yet you constantly refer to him on my number and vice versa. You speak to him on the phone but send me an email with the confirmation but addressed to him. If you can’t get simple demographic info right how is someone to trust that you will convey the right information about me and my family to any authority in the event of an emergency? Does not evoke any confidence at all.

A security system must provide what it claims "SECURITY" and this system fails to provide same. The system continuously drops the WiFi connection, the app shows the front door open when it is locked and they have a non-negotiable policy where they charge $199.00 if your system requires the visit to your home by one of their technician.

Very professional and extremely helpful, I spoke with a few representatives. And each one was extremely helpful, and didn’t mind me asking questions. I will make sure I recommend them to some of the residents where I work at.

Everything went great. We set up a follow up do to not having the internet set up yet. Representative went over the app and how to use the pad, will go over the cloud when the internet is set up. It was a great experience so far.

Sales person was in the neighborhood and explained the system pretty well. We were interested because of several reasons to have parts of the system installed. We ended up with a couple more of course!!! It's only been a couple of days but so far I like the system. The installation was free. The installer was very nice. But it takes hours even if you don't have much to install so don't believe them when they say it won't take long. He needed to do a better job cleaning up after himself and he split the door when installing a sensor. Not saying it was his fault, but he didn't tell me. I noticed when the door was hard to close/open and making a horrible noise. Need to tell you if they damage your house. Overall, so far so good. Hope the customer service is as good as claimed. I saw a couple of reviews where people had trouble getting a response.

My driveway camera won't stay online and will not go live. I've reboot and reset everything. And still nothing if they don't come and fix it I will be leaving going somewhere else. And I just got the system Saturday.

The sales rep arrived unsolicited in the evening. He explained the service and the buyout of our old contract with another vendor. After agreeing to have the service installed, he arranged to have an installer arrive. The installer was well manered and efficient. He completed the install late in the night.

We have been customers for quite some time now. Just want to say that we appreciate the customer service and billing departments of your company. I have called every year since we have had an account with you and there has never really been a problem. We really have no complaints. A big THANK YOU to all of you.

Blake was very knowledgeable and efficient in installing the Vivint security system at my rental property located in Huber Heights, Ohio. He was also helpful in identifying the internet capability I need in order to get the additional equipment I want Vivint to install on the property, e.g., security cameras.

When I think about the service that the Vivint Security company provided me, products, service, customer care, etc., I feel that they do a wonderful job on the personal service side when you call them and/or when a tech comes to your home. I also think that the variety of equipment that they offer is great and advanced. I do wish they had local offices instead of a single headquarters in Utah. Also, the long-term contracts are a bit of a pain, but being able to transfer them with the sale of a house or take the equipment with you makes them a little less problematic.

I am pleased with the thoroughness and professionalism of the technician, William **, Virginia Beach 2019, who installed the components of the security system. He demonstrated patience when asked to repeat operating directions for the system. I plan to refer others to check out this company.

I really enjoyed my technicians Freddie & Joshua!!! They made this first time security experience very understandable and went above and beyond to answer my questions & fully train me in the incredible equipment that will be protecting my children and I. I feel secure more than ever.

This salesman was great, I received exactly what I was promised. I had same day installation and felt secure right away. If you are looking to get a security system ask to speak with Rey ** and you get great including follow call making sure I was happy with service.

Andy was very help and very clear on how to use my Vivint products. Andy gave me options and asked me how and where I wanted my cameras installed, and also gave me his expert opinions on what he thought.

Technicians were professional and friendly. Worked efficiently and were very knowledgeable with the system. They were also able to answer questions about products and helped with verifying add-on products to work with my home. They were like sales reps and technicians all in one.

Far pricing, excellent customer service. Makes life feel safer, more convenient. Topher set my plan to match my needs quickly. He was very knowledgeable. Install immediate, again easily adjustable to fit my needs. I'm hoping to have compatible furnace soon to take advantage of opportunity to use Nest system.

Didn't plan on upgrade but when the product was presented and we saw the value we bought in. Within 30 min. We were professionally installed. Very impressed with that end. Hopefully your product meets the standards laid out by your sales staff.

My husband wanted me to be safe, today that task was completed thanks to a very friendly and knowledgeable young man. I am grateful to friends recommending Vivint to me and appreciate the time Vivint put in today installing the system. Thank you for peace of mind.

I am pleased with the service I received from the time I called customer service and set up my account, to the day of installation. I have received professional service throughout the process. The technician was early for the appointment and kept me informed through the process. He addressed all of my questions and he ensured that everything was properly working before leaving. I would definitely recommend this company to family and friends.

I am very happy and satisfied with my Vivint Alarm System. I feel secure and comfortable knowing that my teenage son can safely come home after school on his own. He loves having his own code to open the door and not having to worry about lost keys.

Super fast and clean installation!! Same day even!! Caleb ** and his technician were extremely professional and courteous throughout install and made sure me and my wife were pleased with where all equipment was going. Would recommend to my friends for sure!

The representative was extremely thorough and knowledgeable. He answered every question we threw at him. Since my system was old I and after the presentation, I was convinced that this system would satisfy my security requirements. The installers showed up the same day and had my system up and activated in the evening. The whole team was courteous and very professional. The system is operating without a glitch. I highly recommend this company to anyone needing a quality smart home security system.

The sales rep Zach was not pushy, and did a great job presenting. Forgot to mention the upfront cost but otherwise did a great job. Came by at right time cause someone got into my vehicle the week before, the one time I forgot to lock my truck. The install rep Jay did a great and quick job and was very positive and pleasure talking too.

but didn’t have the necessary cell unit, Nick was to come 7/9. Though I was here and waiting, I did not hear him ring the bell or use the knocker. Toric’s visit today was thorough and well explained. Between him and James, and after a lengthy activation process, I believe the system is up and running. Installation is not applicable because the system had been installed by the previous owner.

The service technician was very helpful and aware of additional products that could be used for securing my home. The installation was kind of long however to ensure that the system was installed properly gave me a great sense of peace.

William was absolutely wonderful. Very friendly and professional. Very knowledgeable. Great guy. Great service. I love my system. Reasonable price. Company sincerity toward customer. Step by step instructions. Convenient appointment time. Availability to ask questions and get the answers at an appropriate.

Things went smoothly for the most part today. There were a few issues with the application working properly on our devices, but those were fixed. The technician did a great job. We were unable to get the thermostat synchronized without existing device.

I had a very explicit conversation prior to setting up service about what we would be doing for our service (taking over a wired system), and when the tech came out we were told that it wasn’t going to be as planned (everything is actually wireless and they *can't do that*), so after much discussion we added a bunch of window and glass break sensors to the original plan so now my service will be an extra $13/month on top of the already more expensive service we had with a competitor with a wireless system. We are ultimately happy with the end result as far as the actual system goes, but I am disappointed in the outcome in cost and miscommunication.

We had a sales guy (Shane) come to our door last night. He was friendly and knowledgeable about his product. Literally right when he left our Tech guys had shown up the same day! Less than 30 min! Amazing! The techs were great at teaching us how to use our new products. They were super quick and considerate of noise because my daughter was asleep.

Wonderful staff and service. I got a great price and they covered the majority of my current alarm buy out - contract termination fee. They didn't tell me about running my credit for the equipment installation but I'm happy regardless. Love my new alarm system.

When contemplating the home security system, I had some anxiety about being able to manage the system. The sales representative assured me that the installers/techs would answer any questions I had. During the installation, I asked if they had worked with people who weren’t very “techno-savvy”, to which the reply was, “Oh yes!”, and I was assured that they would answer any questions that I had when they were done with the installation and before they left. When they first arrived at my house, they paused and stared into my car windows before coming in, with no later explanation. I might have been interested in the app for the car, which was what I thought might have been their reason for staring at it.

He said that your company will give up to $1,000.00 if I our money on my contract. I found out I our $723.63. So please keep your word. I will stay with you as long as my price stays the same and not go up. Thank you. Art

I just bought a home. I got Vivint. Since that day it's been a horror story. The customer service agents are rude. They say whatever to get you off the phone, when I say the tech does not show up to schedule appointments. I had 2 now. They don’t call or anything. You just wasted your day. Then you have to finance the equipment from a different company which is no better. Now I informed them 2 weeks ago that I want to cancel. Guess what. I still have the equipment and getting charge ‘cause it took a week for the tech to schedule to come out and never showed yesterday, so now they gave me another date and time for me to wait on them. Then I have the collection department calling about a 400 balance for what I only have service not even a month. I would not recommend this service to my worst enemy. Beware. Lies.

The customer service and installation was awesome. Would highly recommend. The installer gave good recommendations based on my needs and concerns and was highly knowledgeable of the product. Based on what I know thus far I would and will highly recommend this company to my friends.

Dealing with all service reps from Nate at headquarters to Colin our technician was a great experience overall. The entire process, from request for information to installation was efficient. Every Vivint representative was very knowledgeable and friendly. I will definitely recommend to family and friends.

Vivint home monitoring security services is by far leader in that field. Easy installation, setup, and monitoring by Vivint and me through its application. There are several monitoring and operations available to choose, including life cameras and electronic door lock. Very happy.

Very pleased with process. Sales rep was very professional and tech team completed work in time frame that was advised. Was informed of all features and happy to have this new service. Love having both the doorbell camera and camera in front of my house for monitoring.

I was visited by a sales rep that basically lied to me just to get a sale. He gave me the pitch about the product and it sounded like something I wanted. I asked him would this affect my internet. The salesman said no, it is run on its network. Which I found out to be a lie. He also said no we dont run your credit and that was a lie as well. Now I'm stuck with this system that doesn't work well, because I already had slow internet speeds at my home. I can't even stream a movie, play games online, or do work from my laptop. The system takes all of the download speed away that I have.

A salesperson from Vivint came to my door and was telling me about this incredible security system that they had to offer. I understand that their job is to sell you something but they are also a representative for their company. We will this salesperson, Dan. Dan told me that Vivint was giving five homes a special promotional deal if they sign a contract and place the "Vivint" sign in front of their home. I was told that these promotional homes would come with extra equipment and for a lower monthly price than the standard homes would come with.

Installation of security camera. Our installer was efficient and very friendly. He cleaned up very well after himself. He answered all my questions. He was very knowledgeable about his job. He showed me how to work my panel and how to get help. I was glad he was the one to come out.

The Service of the Agent that visited with me was Extremely Helpful. He answered all my questions and I think he was Extremely Helpful. I told him to arrive at 2:00 and he was here at 1:59. He helped me with ADT, they said my penalty would be $7000.00 and he brought it down to 900 something.

Megan was very helpful and answered all of our questions! The only recommendation I have would be to let people know upfront that you will not help them get out of a current contract with an already existing security system in order to help your customers research ahead of time what it would cost to get out of a current contract. Other than that I am very happy with my new system!

I liked the very professional service in all aspects of the installation and communication services. I will recommend you to one of my friend. I already talk about your guys and he want to do the job with yours.

Installer Javier ** was very professional and friendly excellent employee. He is a good representative for the company. Excellent experience. I will refer who so ever ask. It is hard to find good people. I think installer was a good person.

Lupe ** arrived right on time and was very patient and thorough with explaining everything. He was helpful in understanding how it worked and listened when I needed to explain something. He was friendly when I wanted to talk to pass the time. He even told us about a snake outside our home! Thank you so much for fantastic service!

Both the gentleman who offered me the system and the technicians who came and installed it, had great customer service and were extremely friendly and caring to my needs. They helped me get out of my old system and get into my new system in the same day.

Let's talk about customer service (or lack thereof)... I opened a chat with a Vivint rep named BayLee this morning — first, to let Vivint know that my (brand new) outdoor camera is filled with water and we have no view of our driveway or street because the camera is broken... and second, to let Vivint know that the security sensor on my son's bedroom window has been open for three days and the alarm has not alerted me at all. I am currently looking at my alarm panel and it is telling me that the sensor is at 93% battery and that the window is closed. Yet, I'm looking at a WIDE OPEN window.

Sales representative was very personable. Install was same day. Both sales person and technician were knowledgeable, friendly, polite, made sure we understood the cost, equipment, how to operate. Installer vacuumed areas that became messy when mounting panel and sensors. This was a referral from a family member who has been very satisfied with Vivint for over 5 years.

My experience with the representative who sold me the service was a professional, knowledgeable, friendly young man. He knew his product well and was able to convince me to try the product. His name is Carlos **. The installer, named Keegan, is also knowledgeable, professional and friendly. He spent time answering any questions I had and went through the system with me to acquaint me with proper procedures.

The whole process from scheduling the installation appointment to the very final explanation of the system and app was so quick, easy and friendly. I regret not switching over sooner. I will be recommending Vivint to all of my family and friends.

I called Vivint regarding some bad sensors (fire alarm and glass break). I was told that they were going to ship new sensors. It has been 3 weeks and I still have not received them. Meanwhile, my bad smoke detector keeps on going off! Thinking about changing to a more proactive monitoring company!!

Technician explained in detail. All documentation and installation. Very detailed on how to use Vivint, Walked thru cell phone app and helped installed and explained all that is needed to use app as well. Very knowledgeable, respectful, courteous, and polite. I would recommend. Technician Joshua ** to anyone. His customer service was beyond excellent.

The install at the control panel box was sloppy. The installer installed the wires in a way that the box door was unclose-able instead of running them through the opening in the bottom of the box. Inside the box they just left the disconnected wires just hanging vs. tying them back out of the way of the new install. The touch panel, doorbell and camera install meet my expectations.

The techs that installed our equipment were knowledgeable and friendly. Couldn’t ask for better techs for our install. They went over everything and made it easy for us to understand the system. They were fast, and did an excellent job installing and going over with us the knowledge about the system.

Excellent customer service. Forest the technicians that was assigned to us was very profesional and went beyond his duties to help us out. The monthly fee is also affordable and their equipment top of the line. I recommend Vivint to anyone that is looking for security services.

Experience was good. So far the system works ok. It was easy to understand the explanation. We needed this, and we're glad to have it. The installation was kind of long but not too intrusive. If we have to call, Zac left a number.

Had an amazing experience from sales rep all the way through to the installation tech. The experience made me feel like this was an amazing investment for my family. Could not be happier with this change in the securing of my home and ease of my mind.

Good experience overall. So far, I love my new security system and the functions it offers. The tech (Anthony) that came out was great and very knowledgeable! Advised well as to where to position the cameras. Did very clean work and was not sloppy. Made holes only when necessary and positioned cameras well to maximize the coverage.

Kolby did a great job explaining what I had and what I was going to receive by making the move away from Guardian. Tim was phenomenal installation tech. He helped guide me to make the best decision on the outside camera position for what I was looking for. We got a late start and had some challenges with them and he and explained what and why he took the steps he did. He also cleaned his work area inside and outside my home. I look forward to our new partnership and the possible addition of other products. Your team was had the upmost professionalism and I appreciate that.

I had a great experience with the sales rep he was awesome!! He explained the whole process with me. Showed me everything I need to know about the system. I was iffy at first but once they installed it I felt more safe at home. I’m happy for now. Still need more time with the system.

My sales rep and tech were very helpful and made sure I knew everything I needed before departing. And would likely recommend this service to family and friends because this type of service is needed these days especially in my community I live and could help save money and lives.

Really like the security system and it’s easy to use. Very professional from the first inquiry phone call to the installation. Installation was faster than expected and looked great! Was happy with the way everything looked and turned out! Thank you!

Great customer service by installer David. Very knowledgeable. Very patient in showing us how to operate the equipment. He allowed us time to familiarize ourselves to our new system. Easy to use. Easy to navigate. Would recommend this product to my family and friends.

I am very please with the service. I would recommend this service to anybody. The cameras that were I stalled pictures are very clear. The system is easy to use. Using your cell phone and tablet is very easy to operate.

Our service tech Adolfo was on time. He was very polite, professional, and helpful. Very informative, walked us step by step on how to use the application and the House panel. He answered all my questions and more. Overall great experience.

Excellent, tech, service. Products are amazing. I have had 3 types of systems and this by far the BEST.... The sales was great and the install was very professional. Everyone knew what they were doing. Very pleased to have this system... It's nice to know they there are people out there that Love the job... THANK YOU.

Rep and tech were very helpful and went above their duties to help us become part of the Vivint team. Good fast service. The install was smooth and fast. Directions on how to use new system and app were very helpful. Overall good.

The representative didn’t allow me a buy out option for the equipment and said the only option was to finance it. He also said there was no contract but when I received the email copies, it was a 60-month agreement.

Brian was awesome, very knowledgeable and patient. She coached Me through the terminology. Each zone inside the home and making sure that I understood how the system operates remotely and manually. She also made sure I was comfortable with the billing and the billing cycle.

The service was awesome and we are looking forward to being vivants customers for a very long time. I will be sharing our experience with family and friends so they too can have peace of mind. Thank you Austin, for the amazing customer service.

Brandon was very professional and made sure everything was installed correctly. He was very friendly and explained everything I needed to know about use of the alarm system. He answered all questions without hesitation and made sure he cleaned up after himself before departing.

Forrest was very professional and guided us through the whole installation very patiently. Overall awesome job. It was nice. He cleaned up all his little messes with the handheld vacuum. He is very knowledgeable about the product he is installing.

All looks good, everything is working fine. Technician was nice and well informed of what he was doing; Joel ** was great. Camera is clear and I was able to test it and it looks good. No problems so far, looks great!

Thank you for installing my security system. My technician was so nice and professional! Great job! There is no way I could have installed this myself. I appreciate the professional job. Now I feel so much better knowing my family and I are safe.

The staff was both professional and easy going. My sale occurred on the 4th of July which was not convenient for me. I was actually in the middle of cooking and had company. As a result I felt the sale Took longer than I wanted, but at the same time it was not as long as it could have been. The installation did not take that long.