Vivint Reviews

The interactions I’ve had with Vivint has been fairly good. But I had one call about a year ago from a salesman and we talked about doing a doorbell camera. He was supposed to call me back, but he never did. But it’s okay. I went ahead and got the system. Other than that, everything has been good, so I am happy with Vivint. If an alarm goes on, they contact you right away and you get alerted on your phone, email and all that. Also, the people that I’ve talked to from their tech support are really good.

I've had Vivint for a long time and their pricing is better compared to others so I stayed. I upgraded my system when I last renewed my contract a year and a half ago. The installation of my new equipment went well, and so far it's also working well. The smartphone feature is good, and I also like the camera. I could see and talk when somebody is in front of my house. I'm very satisfied with Vivint.

I had Ackerman before but I changed to Vivint due to the fact that the home automation was incorporated with the security, the Nest thermostat and the front door lock automation. Even though those are not Vivint components, they integrate nicely into the Vivint panel. I don’t like having 10 different things to go to, instead, I like everything integrated together. And the salesperson did a really good job bringing some of those features to my attention. The sales rep was excellent and the installation went smoothly.

My son got me a Vivint alarm system and the installation took a couple of hours. It was a package deal and I went from cable to satellite. The features offered in the package are great. I have MS and am incapacitated, and so with the camera, I can see everything going on out my back door. However, I got a little problem. Right now, the screen shows I have four items that need attendance, but I can’t do anything because I can’t get Wi-Fi here. The system works great though.

I would tell my friends to try Vivint. I fell really safe in my home and I know my friends would enjoy the safety in their home also. I want to thank you Vivint for your service. Don't know what else to say about Vivint, they did a great job so keep up the good work.

Bought this system Aug 2018. Started noticing that I was missing a lot of clips of movement on cameras. Called to get tech out after being their phone tech of trying to fix problems over the phone. Then they want to charge me $50 for tech to come out!!! Finally tech comes out and he/she said, “O yea I see what you’re talking about, it didn’t even record me coming into front door!!!” So after calling boss was told that I had to purchase space monkey in order for all 4 cameras to work simultaneously at a cost of $250!!! Yall done lost yalls freaking mind. This is a way of making more money off of the customers because they don’t tell you that only 2 cameras will record at a time. I’m soooo pissed and will drag the name Vivint to everybody that I know!!! What’s the use of the cameras when you can’t use all cameras at the same time to record.

We have had this system for over a year and a half, having problems since day one but really wanted the system to work. We were told during by the door to door sales person our equipment would be free for being a, “Model Home” however that was not true. Vivint never honored the sales representative word to us, he even denied he stated it. This was a big sign... where would I get this from?

We found Russ to be knowledgeable, helpful and very easy to work with during the entire installation. He always came up with a solution that worked and he was very diligent to ensure that we were happy with the results, which we are. We feel like we could contact him at any time if needed.

Vivint is a good company. Their security system works well and does what it's supposed to do. Overall, the cost is good but I wish it's cheaper. The guy that installed my system was pretty good and nice, and he got everything down quickly. The features that are offered in my service are all good and I like them. One of the best things about the Vivint security system is that you can do whatever you want from your phone and you don't need to get in the house to control it.

I found the system was not too bad, but if something does go wrong the support is not very good. I found I was on hold on the phone a long time whenever that happened. And if you didn't sound angry they didn't take you seriously. And then just try and cancel the service, wow, next to impossible.

I am still having problems with my backyard camera. It has over 550 clips each day. I call and you guide me through the adjustments and it still doesn't work. I occasionally records my activity in the back yard and sometimes it does, but it still records movement over 550 times a day. Wish I had never changed my alarm service.

I had this system installed in August of 2018. Since then it has been one problem after another. Either one part is not talking to the other or one of the monitors stops working. Customer service is good, but you can't fix a substandard system. Along with the faulty devices. You better buy stock in the battery company. Every time the system doesn't work the tech says change the batteries. That wouldn't be bad if these were cheap batteries. I finally had it with Vivint security. This is the only time I have had to contact the company to cancel service only to be told I had to E-mail them and explain why I was cancelling. Are you kidding me!!!

I first signed up for five years with Vivint. When it ran out, I signed up again because they were always awesome. They always checked and followed up. I was very happy with both the service and the products. Vivint gave me a lot of new things like a new control panel and a thermostat which I especially love when I renewed. I had a lot of issues before I renewed that Vivint totally took care of. And since I upgraded a year ago, I have so many more controls. If I use the keypad to block the front door, it automatically arms the house. I have all these extra little choices in the control panel and my iPhone.

Go for Vivint. I've been with them for four years now and I have also referred quite a few of my neighbors just because it’s a better deal. They gave us more for $10 more a month than our previous provider. The only thing that aggravated me is I was having problems with the panel. It would go off randomly and be like, “Fire, fire, fire.” So I called and said I needed somebody to come and take a look at it, and they charged me 80 bucks for it. They didn’t even tell me that I was gonna be charged. It just came on my next month’s bill. I was like, “Really?" It’s their equipment. I don’t own it so why was I being charged? On the other hand, the customer service has been good. Usually, when I have an issue, the representatives can, for the most part, handle it. They’re friendly and they try to do what they can.

I had these people come to my door, August 8th 2014 I told them it wasn’t my house it was my fiancé’s. They said they could install it and if he didn’t want it they’d take it out. They damaged the wall putting in the panel and cut wires (so I still have live wires in my wall). My fiancé did NOT like it. I called to have it removed August 12th 2014. But because of the damage Vivint said if I canceled they couldn’t get a work order to come fix the property. I called them emailed them estimates from contractors and did everything I was supposed to do all while paying for their monthly service for 4 YEARS!!! At the end of the contract agreement I had only a balance of $225 left on the contract, I refused to pay because they STILL hadn’t fixed our wall estimated cost was $3,500. I was told by their company that if I canceled my contract early I would owe the amount it cost to install the system plus the equipment charges which was $2420 on my service agreement.

I went ahead and called to receive a quote from Vivint. Since I am shopping around for the best security system for my family. I was not comfortable with how they tie you in with the 60 months. So I politely told the sales rep on the phone- that I needed to speak to my husband first. He kept INSISTING to get me to leave a $49 deposit that will be refunded if we decide not to go with them. I said no, he insisted again. I then said no, I need to make sure before leaving my card information. He then gets snappy and said even if I call back today, the promotion will no longer be valid. Instead of 49 it would be 100 and they would not give me the $200 discount on the camera and the monthly rate will go up because of that. Honestly, he scared me! He kept repeating my name, Maria Maria, and trying to force me. I then said, "I'm sorry it’s getting too pushy, I will give a call back if anything, bye."

My daughter and son-in-law had Vivint in their home. I was referred to Vivint so I chose them as my security company. I have the standard package and everything is fine with the features that are included in it. So far, everything has been good with the service. The only problem that I've had is with my doorbell camera. Every time we lose power, we lose it, so that's an inconvenience. But it could be that they used our existing doorbell system instead of running a new one. The reps have been very helpful. They're available on the phone to help and whenever we've had questions or concerns, the response has been quick. Everything was fine with the team that installed the security system. Overall, the quality of our system is fine and it does what we need it to do. I would recommend Vivint.

Vivint looked like they were the easiest setup. I've had them for about two years now and their representatives have been good and the system keeps running, so there have been no issues. The quality of the equipment is also fine, although it is a little hard to scroll back through videos. It goes quickly and it is a little jerky. I’ve only used it on the phone app and it is hard to find where it has just stopped.

I'm not satisfied with Vivint. I was looking for a user manual for a brand new system and they said they only do the guides online. However, my daughter told me Vivint sends them in the mail. I don't do online so I tried to do it via mail but Vivint said they don’t use mail services. I didn’t know that was gonna happen until the very end when I talked to someone from Vivint on the phone. Also, it took a while to have the system set up. But the person who installed it and the manager who introduced me to the new system were good.

Vivint installed our system in the beginning of February, 2019. Their installation professional was excellent. Very good communication and explanation of how the system works. I am very happy with Vivint. They showed up on time, installed the system and cleaned up completely.

I had it put in and oh so this is great and that, fact I had to call them late one night because it was literally 106 f. in my home and I was sick and had been going through this for almost a week. They wanted to walk me through and a heating and air company as someone said I'm not a technical person is why I pay them. I finally got someone to give me a phone number of Hiller a heating and air company and I had to call them and plead my case and they came out and finally fixed it and got my air back to working. They said and put in writing that the system was installed wrong. I paid over two hundred dollars and have yet to get a dime of my money back, I get a not connected to wifi, reboot, try this try that every day.

We already had security services when a rep from Vivint knocked on our door. He was nice, professional, patient and answered all our questions. His presentation was a little bit of everything and I thought Vivint was a better service. We had the camera doorbell and we could get an inside camera. We did not have to make any changes with the wiring because our house is hardwired for the doors, windows and the smoke detector. We are very satisfied with our decision to switch to Vivint. We have been with them for a couple of years now and we’ve been happy.

Vivint's reps came around hustling everybody when we were living in Alaska and the only reason we signed up for it was a friend of ours, who used the State Trooper, signed up himself and recommended we do too. They were some of the dumbest people on the planet. At that time, our coverage at the house was for the Alaska State Troopers, but Vivint hooked us up to report to the Wasilla Police Department who never came out. That took three months to get sorted out. But once it all got sorted out, the service up there was not bad.

The first team who installed my Vivint security system was excellent. I have a doorbell cam, a camera in my great room and a backyard camera with motion sensor. I've also got the alarm panel and I have doors and windows on that. We had the system moved after we bought a home but the second experience of installation was rough. The guy that did it put my panel in the most awkward spot which was half an inch to the side of a triple light switch. I had to call Vivint back and have them move it, but they didn’t do anything for me on that.

There is not any instruction, written on paper, on what this system is and how to operate it. Phone instructions do not help. I will probably not renew after this month, system seems to be on no use. Even doing a review is taxing!!! SEND PAPER INSTRUCTIONS.

First of all it is day one of having the system installed and already I'm having issues out of the batteries and the connection to the power. I called in and customer service told me that the earliest that he could have a Tech out was March 5th, 2019 and that is nearly two weeks away. "Ridiculous" two weeks without a functioning system that I would be still paying for. Only after mentioning that I was still within my cancelation period did he say he could get someone out in a couple of days. Also I was never informed about the no contract option (which applies if you pay for the system up front) when purchasing my Vivint system. This is starting out bad so I'm calling first thing in the morning on day two to get rid of this service!!!

The on-site technician was very professional and is knowledgeable about the Vivint product and services. The installation of the doorbell was neat and thorough and he didn’t leave any mess during and after installation. Vivint’s service so far has been very reliable.

The sales representative at Vivint explained everything in detail and the installation team was in and out quickly. We have the interior camera, the doorbell camera, the sound alarm where if a window were to break, and some smoke detectors. My wife and I both have the app and it works well. We can use the cameras when we are away from the house and spot-check what is going on. Our sense of security has improved since having the system. I have had a conversation with coworkers and I told them that I had no issues with the service, as well as with customer service.

We were coached by a Best Buy employee to go with Vivint. Based on what he had to say, it sounded like it was a good choice. We also liked that it was a monthly fee and we could add however much we wanted to as far as features go. We were able to customize the system to our home instead of paying per item. However, we wanted to install a Nest, which was supposed to be compatible but then it wasn’t. The salesperson told us that it would be compatible and that they would be able to tell if we could make it compatible. Someone came and looked at a wire and said it was not compatible. So, although we signed up for Nest, it was never installed. I still have a box of the equipment sitting in my closet that’s going nowhere. The second one was the doorbell. But that hasn’t been working in months either. So, we technically don’t even use our Vivint service anymore.

I had a good interaction with the sales rep at Vivint and he answered all of my questions. The installer was very professional and he also answered all of my questions. I’m happy with the features in my system. The only complaint I have is that there’s a little bit of a delay between my app notifications when somebody arrives at my house. I don’t really get to use the feature to speak through the doorbell, which is kind of a bummer, and the app can be slow sometimes. But other than that, the system is good.

My technician Brandon was awesome! He was very professional and answered every questions that I had. He took his time and explained everything that he was doing. Before he left he made sure that I understood how to work the alarm system. It took him no time to get the alarm up and running. I feel comfortable with my product thanks to Brandon. He made me very comfortable having him in my home due to his professionalism, respect and helpfulness. Way to go Brandon keep up the good work!

I went into Best Buy to purchase a camera system, and they spoke to me about Vivint. I've had Vivint coming up to a year now. The installation experience was perfect and the gentleman who installed it all was wonderful. I'm satisfied with the features offered by my system. Every time I have a problem, their reps take care of it and help me through it. I have had to call a couple of times for tech support because my doorbell gives me problems. They always make sure the system is up and running. I recommend them.

I've had Vivint for about four years now and I am completely satisfied with the service so far. Everything works just the way it is supposed to. The alarm has gone off once and the PD was here when I got in. I've also never had a problem with their representatives.

I met with somebody that came out to the house and what happened was a thorough walkthrough with Vivint, so I went ahead with it. Their rep's response time is great. The system is user-friendly and I like the features offered in the system. Everything is good and there haven’t been any issues.

On February 23, 2019, my experience was excellent. My installer Sean ** was professional and was very accommodating. I recommend him to install at any location. He was able to meet my needs even though we did not install outdoor cameras.

I got Vivint five years ago when the cameras and the doorbell cameras were just coming online. Their technology was better than other companies and the features were good but now, there are other companies that offer the same features at a much more reasonable price. Still, my interactions with their reps have always been pleasant.

He was awesome, very professional and he made sure I understood the system before leaving my home! As he worked he made sure to explain every step as he was doing it. And he show me every item that he was installing.

Service was great. Gentleman who helped was awesome and completely explained everything to me. He also explained everything before the installation and was helpful with all my questions. Super friendly. He also inspected the home before he did anything else. Was great in service.

Before I had Vivint, I had ADT. But, Vivint had more features that I was looking for, so I switched. I've had Vivint for at least two or three years now and I’m fine with the features that are included with our service package. Anytime I’ve had a problem, the reps have helped me solved it. We enjoy having it.

I've had Vivint for two years now. Their reps were going door-to-door and I decided to purchase their home security system since I like their equipment and the features they offered. The installation experience was good and the tech made sure everything was working correctly before he left. Knowing that I have the Vivint system installed, I feel secure.

Worst company to ever do business with. I would rate them zero stars if I could! My unit stopped working within 6 months of being installed. They wanted to charge me $150 to come out and fix the problem, which I think is pretty insane. I refused to pay it. My unit has now been disconnected for 2 years, all parts removed from my house, I am stuck unable to break the $60.00 a month contract without having to pay out an enormous exit fee. A few days ago I received an email that a $1.48 a month increase is coming March 1st 2019. "Cell network maintenance fee" absolute **. The amount of times I've called in and told them it has been disconnected and removed. I would stay as far away from these guys as you possibly can, they are the worst company to ever deal with. Not worth even talking to them at the door.

Hi just want to say that I'm so happy to have your alarm system at our home. I'm enjoying the app and the notification I get when someone rings the bell. Also I can see what's going on away from home. The installers were friendly and explained to me how the system works.

We have Vivint with our previous home. When we received a contract to sell our house I contacted Vivint to cancel. I was told that all I had to do was send an email and it would be canceled. The night before we sold our home (in November), I emailed them asking for our services to be canceled as we sold our home. Fast forward two weeks (now December) and Vivint pulled out monthly fee out of our account. I contacted them and was told that it takes 30’days to cancel the system. (I wasn’t told that previously at all.) So I wanted until the end of that month and called again to make sure my system was canceled. They stated because of the Christmas holiday that it was taking longer than usual but would be canceled within the next few days.

I was scammed into buying Vivint and now they say I can't cancel it because I only had 3 days to cancel when at the time I was told I had 30 days to cancel and I did even get a copy of the contract that day it was sent to me by email after the 3 days was up.

I'm done with Vivint. The system freezes up all the time and it doesn't work. Right now, the panel at home has been frozen for that past week and a half. Also, my mobile throws me out of it all the time. I can't watch the security system like it says I can. I'm so sick of calling, too. It's too many phone calls that I've given and they do the whole, "Well, try this and that," but I shouldn't have to do that as I'm not a repair guy. It's like when my car breaks, I don't want a mechanic telling me how to fix it, I want him to fix it. It's not the customer service though, it's the service they provide that's crap. So, once I'm out of contract, I'm just gonna cancel it and get ADT.

The gentleman who came was prompt, called to let me know he was coming and did a wonderful job. Our doors are metal so he could not install the inset alarms but the stick on ones are working fine. I was able to ask questions and he was able to answer all of them. So far our system is great. Thank you!

We’ve had Vivint for seven years now and we have no complaints at all on our package. We upgraded a month ago with a couple more features such as the doorbell and the garage doors. I knew what I wanted and I just had to call Vivint. I asked about how they installed it and what they needed to do. The salespeople were terrific and anytime I had issues, I called for service. When I had the camera doorbell put in, the technicians came and installed that along with the garage door opener. The installation technician gave me his cell number and he told me to call if I needed service and I’ve done that a couple of times. He either talked me through a situation or came out and helped me with something. We're very pleased with Vivint and I highly recommend them. I talk it up every chance I get to people that I hear that are wanting to put in alarm systems.

I signed up with Vivint and every time I call to complain, all they wanna do is get on the panels and play with those. Also, my front door camera sometimes works and sometimes doesn't. The control panel keeps freezing up too. I gotta call them and they gotta send a signal or reboot it. I’m getting tired of doing that. I’ve been asking around other people who’s got a security system. I’m gonna call theirs and see about just changing over to another security company.

The overall quality of Vivint's system has been great. But, I have some batteries in the system that need to be replaced. Also, I had gotten a new internet company and I’m having trouble trying to get my Vivint to accept the password. Their people have been good, though.

I've had Vivint for years and had some work done. The doorbell camera keeps going out. I've called people to come see about that about four times. The reps have been polite and the techs have also been very professional. They were able to fix the door the second time around.

A salesman from Vivint came around the neighborhood and approached us. He was a good guy and pretty legit. He talked to us and he sold us on Vivint’s home security system. It was a good deal. We have had the system between 8 to 10 years. Their people came a year and a half ago to update some of the panels and the thermostat and so far, the service has been good. But when we got the new panel, it seems like our sensor got slower. It’s not bad but when we used to open our doors, we used to hear “back door open” or “garage door open” as soon as the door cracked.

We got a service package from Vivint that has glass break, fire alarm and door sensors. Though the other features are pretty basic, we added the doorbell most recently because we get a lot of people who come to our door. We live a little more remotely now than we did when we first bought Vivint's service. Thus far, their reps have been helpful and are always timely to fix stuff. They sold me the system at 7:30 at night and they had it installed by 10 o’clock. The team who installed was great and since then, if ever I have any concerns, I just call them up. I recommend this company.

We like Vivint very much. We have cameras and we can watch everybody that comes to our house. My husband talked to the mailman on his phone one day. We like the convenience and we can get support from Vivint if we have a problem. We had a few hiccups in the beginning, but they fixed them all and we don’t have any problems now. It is a good system. We also really like Vivint's representatives. And when we move to Tennessee, they will probably be the same people doing our service.

I'm not happy with Vivint at all. At the beginning, there were responses. But now, I just don’t get service good enough. The guy came in and handed me a sensor and that's not my job. That's his job. I can't get the service I need. Every time I call them, there's issues and there's time wait. I can't get anybody out here and I'm to the point I don’t even use it anymore. This has been going on for two years and I haven't turned my alarm system on. I've had it for so long and nobody's updating it or coming out when I call. I'm just waiting for my closing on my account, so I can get it taken out.

The salesman said he would be back to help me cancel my ADT account and did not. Now I received a box from you and don't know what is it in, or if someone is coming to install it. I'm a new customer -- did I make a mistake in switching?

Danny did an Simon installing our system. Very polite young man. He took his time going over all the features the monitor did. Showed us how to use the doorbell camera and garage door opener feature.

Although the installation went well and I like the system, I am not pleased with the fact I have had to call several times. First the electronic door lock failed. Right after installation and it then failed again tech came and got it to work. He told me they can replace with a REFURBISHED one. A couple of days later I realized one thermostat wasn’t working right. Had to argue with them, but they finally changed with a new one. Now the smoke alarm needs new batteries after a few days. Means they put it up with weak batteries. I don’t like paying for new equipment and then have to call constantly with a problem. Also had to clean up after the installer left.

Vivint tried to charge me for having somebody come out but when the rep got here, he got rid of the charge. It was frustrating and not what a company should do. I don’t mind paying the charge so much but having my system down for two weeks makes it a liability because I have a business at my house. I’m not getting what I’m paying for, regardless if they credit my account or not. I just want it to work.

We got one of Vivint's standard packages and I am satisfied with their service. I had a good interaction with their sales reps. Their level of knowledge was high and they have good response times. When their installers came, their professionalism and quality of service were very good too. They showed how to use the product and cleaned up after themselves.

The quality of Vivint's home security system could be better. I have their door lock, indoor camera and glass break sensors. The door lock is finicky at times and you always have to change its battery, the indoor camera I don't care for as it just points at one place, and as for the glass break sensors, they told me that they're a good feature to have but I don't think they're necessary. They also cost me $800 more. My interactions with their sales rep have been good, but sometimes I wish it was more local. For instance, once, my alarm went off and said that there was a fire. I was away from home then. If it was local, like what my neighbor across the street has, it would be easier. Then, there were a couple of times where I was speaking to one of their reps and the person didn't really get what I was saying. It aggravated me.

Hi had ADT for several years. I called them multiple times due to being unable to access my account through their iPhone App. After years of blaming me or AT&T, they only offered to try to resolve the issue the day that I called to quit. The Vivint system is user-friendly.

Not finished on time the installation and disconnect me from online to arm and disarm the alarm, and the salesperson said I charged in the trying period and already collect the first month and announced for the second.

From start to finish these guys were professional, friendly, relatable and very knowledgeable of the products and services. They did not push anything on us, just explained everything and honestly it was the right choice. We look forward to having Vivint for many years to come!

Biggest mistake I made was having Vivint install my home security system!! System stopped working after about 2 weeks!! Called tech support and tested things for over an hour!! Asked for someone to come out and fix the issues I'm having. I was told it would be about 2 weeks until they get someone to my house to fix the issue!!! So I'm paying for a home security system that doesn't even work!!! I wouldn't recommend Vivint home security to my worst enemy!!

I worked with Jesse ** in Customer Retention or Customer Service and my experience was amazing. His follow-through was top notch and I couldn't be happier for it. I now have both my homes protected by Vivint all in one convenient app!

Some guys from Utah came by and offered Vivint services. My son already had their security system. But my experience with Vivint the first time wasn't good. I got the windows and the doorbell and the first guy installed them badly. He punched a lot of holes and the wire was on the outside of the house. They did a mess. But the second guy did everything he was supposed to do and installed everything right. He did a very good job. We have a problem with the system once in a while. Sometimes, It takes forever to connect and won’t download anything. But I don't know if it's the equipment or the Wi-Fi. Other than that, everything is working fine right now. I would recommend Vivint.

I have been with Vivint for a couple of years now and my experience with them has been fair. I’ve had to call them once because I got the thing set off by mistake and I needed to have it stopped, and the interaction I had with the representative was good. The response time was also good. However, I think Vivint is expensive for what I get and I’m thinking of going to SimpliSafe, a company that would give me a better price. Over time, these things have gotten less expensive, but Vivint hasn’t responded with any price reduction or better stuff. I was happy with it when I got it, but as time goes by, the grass looks greener on the other side.

I've been satisfied with Vivint and I like them better than ADT. Their value overall is better. I get technology that's more up-to-date at a better price. Plus, their response time when the system went off was impressive and very quick. And their reps are always polite and courteous. I would tell friends that it would definitely be worth their while to check Vivint out if they are considering getting an alarm service or for any smart home need.

I went to Best Buy and I really liked the Vivint rep that I worked with. She was very concerned about getting the right system for me and getting it in as quickly as possible. The technicians that came out to set up the system were very nice and polite. I have the basic security and I’m happy with it, although I’ve had two times when my phone app wouldn’t disarm my alarm. I had to go in and set off the alarm and Vivint finally called me. The customer service reps have been really good as well.

This is our first security system. Matthew, who took our order and scheduled installation, was very knowledgeable and efficient. He went over our house plan and what we needed and set up installation around our schedule. The installer, Rod, arrived earlier, was a wealth of helpful information, and did a great job installing quickly and making sure we would be happy with the results.

I’d like to give Peter ** a 5 star rating. He was very professional, knowledgeable, courteous, considerate and above all patient in answering my numerous questions. I was also impressed with the fact that he cleaned up his installalation mess!

They were great with working with us as we moved into our new home! We love our system and the service we received! We would highly recommend Vivint! Landen helped us and he was great at answering our questions! He was also great with working with our schedule!

Luca ** was extremely helpful with his explanation of every equipment and service provided by Vivint. He explained the breakdown of every aspect of the process and we are very pleased with his service. Installation was very fast and easy. The mother board is very easy to use and the picture is big and clear. The security is easy to turn on and off and we definitely feel secure with it. We also got the thermostat and the ease of being able to lower it or raise it thru the phone app is very convenient. I would definitely recommend these services to a friend.

My service technician Brent ** was very professional, polite, answered all my questions. I would recommend Vivint to my friends and family. I was able to interact with my new installation to assure it would work properly. The package I selected was inexpensive. Happy with my service.

So far this has been the best system I have had. Sales, install and product top notch. Love Every part of this system. Probably going to add an inside camera to watch what my dogs do all day. Recommend to many already.

I have friends that have Vivint & they highly recommended them to me so I signed on & the installation process was great as the installer was very pleasant & informative. So now we will see how I like the system.

The door-to-door salesman from Vivint talked to me and gave us his phone number to be in contact with him. However, we've had some issues and we couldn’t reach him at all. He ignored phone calls and text messages. We finally wound up dealing with the home office, but they also had problems reaching him. There is an account with Vivint for our house in New York and my husband has a house in Florida also with Vivint. We took both policies and we contracted at the same time.

I appreciated the time and effort that the Vivint salesman spent to share with me about their services. It was pretty much the salesperson that won me over other companies, although there are a lot cheaper products that don’t have monitoring like Ring and camera that can connect to my phone and do the same thing. We didn’t compare initially, but after we bought the product, we compared and learned that there were a lot of cheaper options. But, then, we said, “Nah, that’s all right. We’re happy to pay because we have monitoring.” The installer was good at what he did and was friendly.

Evan provided great service and was a lot of help. He explained everything to us, and was very thorough throughout the whole process. He made sure to explain the whole buying process, and didn't try to force anything on us, and he walked us through the whole system, leaving us very confident on this product.

Overall all was good except for the finished job. Broke a curtain bar from the wall And the wiring from the panel to the outlet was left in poor condition. My husband was not happy at all. Thanks. Have a good day.

Vivint installation process was smooth and easy. Everything looks great and truly makes my home feel like a smart home. Micheal did a great job setting everything up and was a pleasure to deal with. I would definitely recommend this system to friends and family. Thank you!

I’m certain this company does not care about their customers. Once they weasel their way into your house they leave you in the dust. My system is more a bother than anything at this point. I’m looking for another system and then I’m dumping Vivint. The last time I complained and had to pay through the nose to get new door handles because the ones they installed fell apart... They said they upgraded my account to free batteries and no charge for service calls. Lie, they sent batteries once and came out once because I threatened to discontinue service. Now they say they couldn’t possibly have given me free service calls or batteries!!!

I had ADT in the past but I like Vivint a little bit more. They were quick to get to me whenever my alarm goes off. Although it is performing fine, I'm looking for a different one. I’m in a contract with Vivint but then I tried to get a camera with them and it was just a hassle. I was trying to upgrade and they wanted to charge me more money. Even so, the interactions with the reps were satisfactory. Also, the installation was excellent. The installers were going through what they were doing. I also remember I had a problem with the system, then a guy came and he didn’t charge me for coming out.

I am enjoying Vivint and my experience with them has been good. However, they did not install the system when I wanted them and I did not like that the security cameras were $250 apiece. They also want to force me to get in an Arkansas certified electrician to install them, which would be an additional $250. So, the cameras were gonna be $500 a piece and I’m not gonna do that. Still, Vivint has always done me right and I cannot complain.

When Vivint people came to our door out of the blue, I was a little nervous about even talking to them because I had never heard of them at that time and they wanted to talk to about home security. In fact, I didn’t really talk to them the first time. But by the second time they came around, I knew who they were because a lot of my neighbors had gotten their systems and they told me that they liked it. So I talked to the Vivint people. They were professional-looking and well-prepared. They knew their stuff. Then for the installation, the team called ahead of time, showed up, came in and got the system installed. They really didn’t get in the way and I’m happy with the system. They’ve got pretty much the same features as everybody else but the pricing on their equipment plans could get a little bit more competitive. It's a little steep. But outside of that, it’s good equipment and it works like they advertised. I’d recommend it.

We have all windows and doors covered with sensors by Vivint. Then, we upgraded to the Nest package over the Ring as we live out in Modesto and we work in the Bay area so coming home, it’s hot in the house and we wanted it to be comfortable before we get there. The sales rep who stopped by the house was very knowledgeable. He worked with us and asked us what we would like out of a home security system. We told him exactly what we wanted and he tested and built the package with the Nest on it because he realized where we live. He helped us out every step of the way. During the installation, the team was very quick to get everything in and done with. They also walked us through the Nest setup on our phone. Vivint’s service has been great so far and I’ve already tried to get some of my co-workers to get onboard.

Motion sensors have not worked since day one. Both have been replaced. Told I could only cancel after I pay off the equipment even though it has never worked. Scheduled an appointment after work only to be called back and told they don’t work overtime so I would have to take off work or do it on a weekend. The worst customer service ever and they do not obviously stand by there equipment. BIG MISTAKE PURCHASING THIS EQUIPMENT AND SERVICE. UGH!

My account was overcharged and the account owner’s name was incorrect. The representative told me they would fix it but nothing was done. I still didn’t see the refund and the account owner’s name is still wrong. Very disappointed!!

I didn’t have a security unit when Vivint representatives came to the front door and I figured it was a good way to start. You gotta customize for every house and I got what I felt like I needed at the time. A guy and a girl took care of the all the indoor installations and there were a couple of things that took longer. The outdoor cameras had to be wired in through the roof and the attic. I had my son help them with that so that worked out fine. It took about an hour and the thing worked out fine.

We love our Vivint security system because it’s easy to use, we have so many ways to be connected to our home and the mobile access is fantastic. The sales, installation and post purchasing have all been positive. It’s nice to know that we are truly protected and safe!!

The team was great to work with from sales to installation and even follow up after the fact. This is our second system and they both are fantastic. Alazair did a great job in connecting it system and helping us sleep at night. Thank you so much, Vivint!

I liked the features that Vivint had to offer and their response time to alarm calls really stuck out for me. My neighbors found the reps to be a little too aggressive with their sales pitch. But I was in the market and I was willing to listen to and deal with what they were saying, so it worked out for my situation. The installation was fantastic and very straightforward. The installer was very informative, efficient and clean. He told us everything he was doing while or before he did it. He set everything up, showed us how to use it, and was gone. The quality of the features offered in our system is good. The only real issue we've had is that every time we lose power, there's a power flicker. The panel has to be rebooted or the battery doesn't charge. Other than that, everything works great. We definitely feel much more secure having that little bit of buffer between the outside world.

I notice that there's some latency in getting our camera to see our stuff online. We look for clips for all three of our cameras and we're not seeing all of our clips. Now we're having an issue with our doorbell where when we set our alarm, the doorbell rings. I did a reboot earlier this last week, and it still does it. Other than that, the cameras are working fine. Vivint's customer service has been helpful, knowledgeable and professional.

We saw Vivint and called them, and the guy came and gave us his sales speech. We liked it and we were impressed with their knowledge. The installers were fast too. However, I quit them this month because the price is too high. It's a good alarm system though and we didn't have any issues.

Not happy at all. Is not as clear as promised. Salesman skipped over 3 day cancellation policy. I thought it was 30 days. Vivint would NOT let me cancel on the 5th day without paying the high price of $1800 for the cameras, which would be useless to me. NOTHING about the system is impressive! Really NOT WORTH IT.

Vivint home security offers so many features for a great price... and no contract for monitoring service! Equipment purchased is financed for up to 5 years with no interest as long as you keep monitoring service. My new monthly bill is only $20 more than I was paying just for basic monitoring. Monthly bill decreases as equipment is paid off. What a deal! Highly recommend!

The system is great. I feel much better staying home and feeling safe when I leave my home everything is protected! The technician was awesome and had informative and helpful about everything, I couldn’t be more happier for me and my family!

Salesperson, James **. Very professional. Felt comfortable with him being in my home. Knowledgeable. Good listener. Takes pride in his job and the work he did while in the home. Arrived on time. Didn’t feel pressured as some salesperson can be overbearing.

The team that installed the Vivint system was okay. The salesperson was also there momentarily. But there are some things with the system that can’t get hooked up to my internet. The installers were probably there for an hour or more but then she just gave up. So the system is not hooked up to my internet and it basically doesn’t do me any good when I’m not there. I can’t look online. I can’t look on my phone and see who’s at the door if there’s somebody there. I've had the service since August and I don’t know what to do with it. I’m an old lady and I need better directions. But they didn’t give me a whole lot of instructions. There was nothing printed that I could look at so that I would know what I was doing. I'm not happy with Vivint. I thought I needed something like this but I guess I didn’t.

I heard about Vivint from a friend who told me they got a discount. When I got into it, Vivint told me I was also gonna have the same discount. But I still haven't seen that discount. I've come to find out that my friend got it as a promotional thing because he was one of the first houses in his neighborhood to get the service. So I was confused about that. I guess I wasn't one of the first houses in my neighborhood. Vivint also told me the contract would only be two years. But later on, I found out I'm on a four-year contract. So after my four-year contract, I'm not going to stay with them because I don't like to be told one thing and then something else happened.

Technician was professional and very helpful with explaining the setup. Great job. I would recommend this system to my friends and family. Easy to use and gives me a peace of mind when I leave home. Thank you. Good day.

Our Vivint security system works great! User friendly. Sal ** was our sales rep. He worked with us on a great package for a reasonable price. The installation team were awesome! We have had our system for a few weeks now and haven’t had any issues. My family and I feel real safe.

Sales was fine until after I bought the system. When I tried to get a hold of the salesman he never got back with me. I feel like now I don't matter. I had to call main number. He also said he would be back that same week to talk some things over and he never came by either. Not good business.

I have had this service for a yr. It has been terrible. Issue after issue. Cameras go down constantly and the Skybox loses wifi. This could be the worst service I have ever had. Customer service is terrible. I have spent more than 20+ hrs in the last 12 months troubleshooting and have had techs out multiple times.

The sales encounter was actually great. I felt no pressure and asked many questions feeling quite good about the product. The installation did not quite go perfect. Not all items were available which was not disclosed at the beginning. I was promised a call to inform me on an eta of missing items which was not made on time. This caused my loss of confidence in the company. Although I like the products.

Installer John was friendly. Explain everything in a very patiently and went above and beyond to make sure I knew how to use the control panel and the app. All was very simple and easy to understand. The system looks very nice and easy to manage. Better than ADT. Love the camera in the doorbell. I will have no problem recommending the system to friends and family.

Vivint came to my home and the cost made sense. The installation crew came in a timely manner and explained everything to me. Now my sense of security has changed for the better.

We had a break-in and I researched a little and decided to go with Vivint. I like the system and we’ve had it for a couple of years now. Sometimes, we're chopping something on the chopping board in the kitchen and it goes off. It's because of the sensitivity of the window break sensors. We've set it off a couple of times and the response time has been great. Their reps and the quality of the equipment have been good.

I got my doorbell, front door lock, and indoor camera from Vivint. I live on the second floor and sometimes, people ring on the door. Also, if somebody would break into the house, the cameras would help me a lot. The team that did the installation knew what they were doing and it was a good experience. So far, Vivint's service has been good. Everything is working fine with regards to the connection over the internet and their team is fast to answer my calls. However, I have experienced a few issues with the connection of the cameras. Also, once in a while, the doorbell would go offline. I have already called service a couple to times to have that reconnected and we've been able to reconnect it, but then it still goes offline. That's the downside of the system because the connection is wireless - sometimes it breaks. Maybe there is something to configure, but I haven't figured out exactly which settings to configure.

I’m only giving 1 star because I have to give something. Do NOT get Vivint unless you really enjoy self-torture. We’ve had massive issues with them over the duration of the contract we signed but most currently I am sitting at our house with our smoke detector going off and Vivint refusing to send a technician out because it ‘looks fine’ on their end. I have 3 animals at home stressed to the max because we can’t get it to stop beeping. The most they have offered is to mail us a different smoke detector that we then install ourselves. We’ve replaced the batteries and called them twice. I truly can imagine what this would be like if we had a baby or children in the house. Worst customer service I have ever experienced. I’m not the type to write a bad review unless it’s something that is egregious and has been consistent. Vivint has been both. Save your money and your sanity and go with someone else. We will be once our contract is up.

We are thankful that we decided to go with the Vivint smart home system, we feel safer knowing we have this to keep our family safer. The technicians were very helpful and knowledgeable and walked us through each step for us to better understand how to use our new Vivint smart home service. We will be happy to recommend this company to everyone we know.

Tech assigned (Xavier) to conduct the installation was very professional as well a very knowledgeable about the product and services. He also provided well detailed training on the operation and configuration of the system. It was a very pleasant experience and I look forward to getting adjusted to the system and seeing how well it works.

I heard about Vivint through a friend and found that they had more options along with their alarm system. They have a camera and with their system I can control my home from my phone. I went with them and the reps whom I worked with were nice and their professionalism was A-okay. I had a great experience with their installation team as well.It was the best experience I have had in dealing with an alarm system or company. With Vivint's system, my wife feels more at ease.

The sales and customer service teams at Vivint were pretty cool. The rep talked like he knew what he was talking about. I'm satisfied with the service at this point. It's pretty cool that you can see who is at the front when they walk up, and if they ring the doorbell, you could speak to the person through your phone. You also control the air with the phone.

I used to have Monitronics and when my house got broken into, I came home with my front door wide open. The alarm was going off for about 45 minutes and I think the alarm scared them off but I was very upset that no one notified me that there was a situation. I never got a call from Monitronics and never got a call from the police. Then, two weeks later, one of Vivint’s rep was wandering around the neighborhood, telling me about theirs and they told me that they can replace our system with a better one. After talking with them, they had a pretty good rate. They set me up with a home security system and I have been with them for eight years now.

The sales person on the phone was great and the installer was prompt and professional. I’m really pleased with the equipment and the ease of use. I would recommend this to anyone who wants home security. I called on a Thursday night and the installation was done on Saturday.

They did a good job. They were fast and live chat help us solve another problem. Austin ** and Jaron were professional and very polite. They answered our questions information. They were quick and even cleaned up their own mess.

Worst alarm on the market. They have been to my house 23 times now to fix issues. Customer Service is terrible. Steer clear! I also have a system at my office which has resulted in 10 false alarms. The city now has charged us and Vivint will not respond.

We had ADT and hated it. We were interested in Vivint for a while so him coming to the door definitely helped. He was informative and dealt with all my questions. The prices are fair and comparable to other companies.

I am quite impressed with how Vivint works. The installation was smooth sailing. The cameras were installed just where I wanted them. I can access the control from my phone which is really convenient. The price point was quite affordable. I’m glad I have speaker capability with my indoor and doorbell cameras.

Vivint's installers were kind. Since they installed my system, I've had a technician come out to replace the little battery things on top of my door. Whenever I have a problem or something comes up, Vivint has very, very kindly walked me through it. They never acted like it was a stupid question. Their reps find the problem, correct it for me and stay right on the line while doing it. Through the years, we've liked the security part of their system. They have done a good job thus far.

Vivint's sales rep was excellent, informative, and professional. The installation team was good, too. We’re satisfied with our alarm system. I’d get on the phone and go to the control panel if I got problems and everybody on the other end of the line either walks me through it or reboots something. So, it’s been good. The cost is too high. But still, I’ve referred several people to Vivint already.

Vivint came up to us and asked us if we wanted the system. Their representatives were really professional. They explained everything about it and they were good people. The installer was great, but there were some little details that needed to be fixed. I addressed it to the team member who pitched the idea. He called the installer and they went over it, but it wasn't a great job. I've noticed a little bit of distortion on the camera, which has a low quality. But I'm okay with that. I've stopped using the system and don't really look into it anymore, but my wife does. I haven't been able to download it on my phone. My wife still has it on hers, but I lost the password and haven't had the chance to deal with it. Even though there haven't been any break-ins, having the system gives me peace of mind of what's going on around my house, which is a great thing.

I am truly thankful that I went with Vivint. I have not had any problems and have loved the security that I feel when I leave my home. I am definitely recommending Vivint to everyone that I know! I love the fact that people asked me what company I am with when they come by my home. It is an affirmation that I am definitely with the right company.

The representative arrived on time and completed the installation in the time stated. He effectively trained all of us on the equipment and app. The system and app are very user friendly. I don’t foresee any issues. I have nothing else to say.

Same day installation. Very respectful and professional all that I came in contact that represented ViVint. All scheduled appointments were set and everyone who came were very timely. Received a call before arrival. :) Would recommend to friends and family.

Everyone with whom I interacted including Aryn in sales and James **, my installation pro, were extremely helpful and knowledgeable about the product, service, and financing. This high level of customer service and security reputation are what brought me to Vivint in the first place.

Installation technician was very thorough, kind and respectful. Operation of security equipment was Easy to learn. Cameras are exactly where we wanted them. Software and app was very intuitive... would recommend to family and friends. Considering of having Vivint installed at business. We are very satisfied and glad we did this.

Vivint came by in the first two years that my housing truck was built. They were there every week. Finally, when I found out there were some break-ins going on, I talked to one of my neighbors who had Vivint and he said that he liked it, so I went with his words. I was out of town on business when they did the installation but my wife was there and she set up everything. By the time I got home, it was already done. The system is easy to access.

Vivint has been good, and they come out and fix things if we need them to. They're very fast in responding if we forget to turn off something or lock up the door. Also, the techs are very cooperative. If they find anything, they fix it right away. They're also very nice and courteous.

Excellent customer service. Larry went above and beyond in ensuring my home is and will remain secured. Highly recommended. From explaining the installation process and how everything works, he was professional and very knowledgeable. Thank you.

My 85 year old aunt, who lives alone and has a large No SOLICITING sign on her front door, unfortunately opened the door to a VIVINT salesman, thinking it was a relative who was arriving. He told her how much she needs a security system, how unsafe she is without one... And basically scared her into letting him call his installer. His installer started putting the system by her front door while she told them both that she enters and exits the house through her garage door and does not walk fast enough to turn it off at the front door. Neither would listen to her. While the system was being installed, she told the salesman she does not have internet, nor an email address. He told her that was fine, he would make up an email for her. She signed nothing while he was there and was told not to worry because if she was not satisfied with the system, it would be removed free of charge.

This is a great new alarm system. You offered way more for the money! The sales rep was great and even came back the help me install the app on my phone and set my password. The installation was quick and clean.

Excellent! Knowledgeable and great to work with. I would definitely recommend Vivint to others looking for home security and Smart Home capabilities. Our installer was great, friendly and really knew his product. He did a fantastic job, was fast, cleaned up after himself, and very, very professional! Overall it was an excellent experience.

The installers were great at showing me how everything works and even fixed a few issues. Everything is up and running even though I didn't have wifi yet to see the cameras on the app but they do show up on the touchpad.

The Tech- Mark was great... He was great with my youngest, she was asking a lot of questions... He took the time to explain everything to my spouse and 1... Would recommend him any time. Mark cleaned up after everything he did.

There was a Vivint crew in the area that was selling units and we really liked their rep. He was real friendly, professional and nice. He gave us his number in case we had any problems. We had ADT at that time but we liked the camera option from Vivint. At first I thought the equipment was pretty good, but it's starting now where it's not recording when people come up to the door. I also wish that they would have representatives spread out in the areas a little better. But the installers did great and overall, we would definitely recommend Vivint.

Vivint seemed to have a lot of the features that we wanted, and the price seemed to be about right. We signed up for a couple of extra features, and those haven't been as helpful as we'd like. But as far as the core security stuff, it's done exactly what it's supposed to do. Everybody has been great. We had an issue with the front door lock that stopped working, and they were really good about sending over the replacement. The techs did a great job too. They went in and everything went smoothly and quickly.

My friend in Atlanta has Vivint and I decided to try them as well. Their sales representative was really good. He was thorough, very friendly and informative about this system. The installer was quick. It took him about an hour to get everything up and running. He told me everything he was about to do, then he did it. He was very thorough as well. My system is better than the one that my friend has. It is set up such when I leave the house, and my heater goes on conserving energy. I can also do it for nighttime or for when I'm on vacation. Once I put the house on lock and away, it does all those things. My smoke alarm is very sensitive though. If I'm cooking something and a little smoke gets up, the thing goes off. I've had the fire department come because of that.

Vivint security system is a lie when they omit to make you believe their system works. They don't tell you the cameras will not work together, the cameras work one at a time, sure it appears that way because they let you see the cameras are on, BUT, it does not. For example: I have three cameras, I noticed the back (pool area) was not recording, then the front was not recording at all times or alerting any movements SIMULTANEOUSLY. They want to charge for extra items that they led you to believe you had. You don't know THERE ARE ITEMS YOU HAVE TO PAY FOR TO MAKE YOUR CAMERAS WORK PROPERLY until after you have been with them, then they tell you the time you have been with them. In other words you don't have a window to complain.

I signed a contract with Best Buy and paid for monitoring for a year and all the cameras and was told that I would have camera access through an app with or without monitoring when after one year I cancelled my monitoring and Vivint cancelled my app access to my cameras. When I called customer service they passed me around and told me I was a small list of Best Buy customers that they will not give app access to without monitoring, opposite of what I was told when I purchased and that some Best Buy customers can have access for 4.99 or 9.99 but they won't give to me. I was hung up on when I asked Adam customer service rep to transfer me after being on the phone for 1.5 hours. Horrible company. Be careful not to commit to their equipment or monitoring contracts.

I ordered via phone call a system including various motion and door/window sensors. I was very specific, and the rep (Brady **) repeated back to me each item. The installer showed up with much less than what I ordered, saying that "this is what I show was ordered". VERY FRUSTRATING. Brady said it was a recorded call, so Vivint has the evidence to support my version of events.

Everything has been great with Vivint. I have their smoke alarm and glass break features. Functionality-wise, the system is easy. I just turn it on and off. But I don't use the keypad anymore. When there was something going on with the box, I called Vivint. The rep ended up having to send someone out and the issue was taken care of. If I set the alarm off accidentally or if something happens, they call right then.

I've had Vivint for 10 years and contacting customer service has gone pretty well for me. I ended up getting what I wanted out of Vivint. However, after 10 years, I think they need to upgrade their system. I called them one time about it and they gave me a ridiculous price so said no. Still, they have done a fine job thus far and our system works.

Vivint provided us with the equipment to start. Their sales rep was good. Their service is fairly good, too, but there are a few issues. Before, the internet couldn't work, so we had to reboot the system. Still, they've covered all of our needs and they have a decent price.

We had a Vivint system installed and have been very very pleased with the system and how easy and user friendly it is to use. The technician was very helpful in getting us familiar with the product. We have had alarm systems before but this takes the cake. I’m definitely recommending my friends and family to Vivint, best system I’ve ever had and much more user friendly.

It was a pleasure from the beginning. From the phone call with Matt to the actual installation. Brandon was very knowledgeable and helpful. The installation was very quick and he was able to work around what we already had in place on the walls.

They did a very clean installation of the equipment and it’s super easy to use and has a lot of nice features... I look forward to seeing the other options for automation in our home in the future. I can’t review anything else as it was installed only yesterday. We will have to see how it works over the next couple of months... but so far so good.

Vivint is great! They gave us a package for a smart home security systems that fit our needs and budget for our family. Once we decided what we wanted, an installation crew came out within 15 minutes, and everything was completed and installed within 1 1/2 hours!

Issues with install and Customer Service. Did not complete the job I expected. Did not install sensors accurately and now customer service will not send anyone to my home. Poor service. Extremely poor. Customer service should be extremely responsive to newly activated customers. It was not handled but instead pushed off on me to attempt my own repairs. Horrible service. I would like a supervisor to call me back.

At first I wasn't going to have a new Vivint home security system installed because we already had a system that had been professionally installed but it had been a number of years. What I was most interested in was the doorbell camera as we live in a rather large house and often find ourselves downstairs away from the sound of the doorbell. So occasionally we would have people drop by and we never knew they came to the door because we couldn't hear the doorbell. However once I saw that I could also remotely open and close my front door I decided to have the entire package installed in our home.

I never received my window locks or the Nest thermostat. Can’t get the rest of my order and my representative doesn’t answer his phone. I called a number today but couldn’t get thru to a real person. It’s been over three weeks of waiting. I have someone who wants the system and she can’t get my rep either.

I moved from a condo building to a new house and to have peace of mind, I decided to purchase a security system. I customized my system with Vivint depending on what was required, depending on entry points, motion sensors plus two years of the contract. More recently, I tried contacting Vivint for changing the equipment I have to reflect the latest technology. I told them if they could give me something comparable, I'll continue being with Vivint. Otherwise, I would go with another company. I'm continuing with the company a long time and they should be replacing my equipment at no additional cost. I talked to customer service and they said they will respond. In the end, nobody responded.

I already have most of the stuff and so when a Vivint agent knocked on my door, they offered me the free cameras and the Nest thermostat. I got the cameras, the camera and doorbell, and my system uses the motion sensors and window breaks that I already have. The kid who installed the system did a great job. The cameras that I have, however, never work. When I reach out to Vivint, it takes 45 minutes to get them on the line. When I do get through, the reps are helpful but then it takes them another 45 minutes to try everything. I don't have an hour and a half to sit there and to try to diagnose my own problems. Vivint's service is horrible and I'm not satisfied with them. I should have stayed with ADT.

Travis was great. He worked quickly. Efficiently. Professionally. We were also able to use some components of our existing system which was important to us. The sales manager worked with us to ensure we were getting the best value. Thank you.

I would first and foremost like to say that I've been a Vivint customer for three and a half years. I got tricked into sighing a contract which they never told me was 6 years long! I mean my leased car is shorter than that, and of course theres no way to get out of the contract unless you pay all the equipment fees plus the remainder of what your bills would be which is ridiculous, that right there tells you how much they're dying for customers. I've had a couple problems in the past with my thermostats that the technicians couldn't figure out. I was out of air conditioner in Texas for a week in the dead of summer and they couldn't do anything for me. I kept telling them that there was no issue with the actual unit but since the thermostat and my a/c unit communicate wirelessly it kept telling the unit not to turn itself on.

Very people centered. Relaxed, friendly, answered all questions... Immediately wore his slippers to walk around... Brian is awesome tech. Will highly recommend Vivint to others. Fast, quick and simple. DON'T like if equipment is paid off we still would be in contract. SHOULD just be paying for the service and it shouldn't be too expensive.

I needed to re-activate my account and it was all done by the tech over the phone. He was patient and available when I reached back during the process. All went well and I am happy to have the system back.

I got Vivint for security and convenience and I'm fairly satisfied with it. The pricing could be improved though. But the installers were good and professional. Plus, the customer service has been good. They were very helpful and have provided a good customer experience.

I upgraded my house wherein I've got central air and my Vivint thermostat is not working with it, so I need to get somebody to come in to do that. Also, my doorbell thing was unhooked. I need to get somebody to come in to redo it for me.

Vivint came to my door and I liked that I didn’t have to have a phone line with them because I didn’t have a landline. So, that was kinda my sell and I signed up with them. I like the cost of their service and the fact that with it, I can access my stuff through my phone. So, if I forgot to set the alarm, I can just go into the app and do it from there. I have also dealt with Vivint's reps and so far, my experience with them has been good and bad. The people who came out were very nice and I didn't feel on-guard with them. They didn’t make me feel uncomfortable with having a strange man in my house with me, so that was kinda refreshing. They seemed very thorough as well and made sure everything was tested correctly.