Vivint Reviews

Jarrett was very knowledgeable and answered all my questions and for following up after the install. Nizar was very thorough with the install and you went above and beyond. Both were friendly, courteous and respectful. I appreciate the way the company does business. Thank you.

Found that after services were sold that many were not all available due to our current internet speed. At this point we have incurred the additional costs and inconvenience associated with getting a new provider installed and are now awaiting to have some of the remaining services sold to be installed, with no certainty of success.

Great service. Friendly people. Price could be better, I'm paying more than what I paid for ADT. Video is cool, but it runs slow on my phone and the app sometimes shuts down by itself. The volume on the smart hub is all the way up and we can barely hear it sometimes. Could be louder for bigger houses.

I was not given an option to schedule an appointment. They came to my home so late my daughter was asleep and there was all this noise going on until 11 pm!!!! Way too late for an installation. Very very upset about the time. I would rather take time off of work to do that but it was either do it now or get charged an installation fee. Ridiculous. So dissatisfied.

My experience with the Vivint was painless educational and very thorough. No gimmicks, no tricks and the installer was very very professional. Home automation should always be this easy especially when you’re protecting your family. Vivint well, highly recommend it by me to my friends and family.

The sales rep did a great job as well as the installer. Both answered all my questions thoroughly and if they didn’t know an answer they promptly asked someone. I will most likely get the security cameras. I was very pleased with the entire process.

My sales representative Lucas was very personable, very knowledgeable and helpful. He came across as being very honest and trustworthy so he was easy to talk to you about what I really needed and a security system. My installer, Zach, was super friendly, but also 100% professional as he was doing his job. I never felt uncomfortable or felt in any way that he didn’t completely know what he was doing. If he ran into a snag, he called his supervisor and got it figured out quickly. VERY pleased with the service from start to finish. I will definitely be recommending to others.

The installer (Justin) was very informative, patient, and detailed with the installation. We are happy with how it turned out. If I was to refer Vivint to a friend, I would hope that Justin would be the installer because I would know that he did a good job for a friend or neighbor. Many thanks Justin.

Luis was very helpful at making this experience a good one. I love my system so far and will be keeping it. It makes me and my family feel a lot safer. Thank you Luis for helping me and being very helpful. I definitely recommend Vivint to anyone.

Just had a slimy Vivint "sales rep" at my front door to attempt to sell me a bundle w/ AT&T since Xfinity is "so bad & expensive". He insisted that AT&T Fiber - which is the ONLY way you're going to get anywhere near 100+ meg besides Xfinity - WAS available in my neighborhood. He KNEW this for a fact because HE had it in HIS neighborhood only 6 miles away from me. WHAT A DUFUS!!!

Nick was very professional, courteous and patient with me. Answered all my questions. My doorbell camera is very clear. I feel more secure knowing that my home is being monitored 24/7. I would recommend Vivint service to everyone. He made sure everything is working well.

Great product with great pricing. Highly customizable system. Great sales experience, informative not pushy. Great customer service and follow up. 5 stars all around. For some reason the survey did not allow me to select 5 stars for value and installation but they were every bit of it.

Both services people that came to the house we're very professional and knew what they where talking about. The equipment so far is very easy to use and works great. The menu for the system is good but it will not link up to my nest system that I already had.

Very Happy with the Entire process. The cameras are Great Quality and the Service is Exceptional. I feel Safe at night and when I'm away from Home being able to watch over my family and home is the best thing ever. The settings make it very easy also.

My initial experience with the sales team and tech team was amazing. But when I contacted the help desk because my Nest is not connected to my panel. After about 15 min there was no outcome. The rep sent me to a link and then disconnected the chat. My Nest is still not configured to my panel.

Salesman very knowledgeable about the system and procedures. From start of pitch to completion of install was about 3 hours. The company covered the cost of installation and had a payment plan for the equipment so there was no money out of pocket.

Underwhelming. The equipment is great, but it's been one comedy of errors after another as they can't seem to spell my name, or my email correctly, and getting things changed takes an act of congress.

Jacob, our sales guy, was great! Couldn't believe installation happened that night. Very happy with system so far. Taylor, our install guy, was also awesome and very professional and good at what he does. Only thing we didn't like was the high pressure of doing everything so quickly. What I was told would take 5 min for information took about 3-4 hrs for total. Took up our whole evening and wasn't planning on that. I know it is because we bought the system but just didn't feel like we had time to digest anything. Glad it turned out that we really liked it but I felt like my head was still spinning the next day.

Amazing service and Installation. Ian was by far the best installation tech I have ever worked with from any company. I would refer him to anyone to have work completed. Super detailed, technical, and knowledgeable. I would highly recommend Vivint and Ian.

I really like the Vivint security system because it’s so easy to use. No need for any training. The sales person and the installer were both super friendly and helpful. I feel a lot more secure in home. The cameras I hope will deter any potential break ins.

We had a great experience with Vivint. Our sales rep explained everything to us very well and I was surprised when he said a tech would install everything that day. When the techs arrived they were very polite and courteous and they were so nice to my dog. They did a great job and really helped us understand how to use our new security system. We couldn't be happier with the service we received.

Everything went well. Everything was explained, equipment is awesome. Nice to be able to talk with someone even when I’m not there. I like the all the cameras are very clear. My wife and I will definitely recommend you guys to our fitness and family. Thanks.

Very satisfied with my alarm system and the ease of the App. The new doorbell is better than my Ring Doorbell was and the new keypad is much easier to navigate than my last security system. I also like the microphone and night vision on the outdoor camera.

Both the sales associate and the technicians were very friendly and knowledgeable. The technicians took extra time to make sure I understood all features and address all my questions. The also appreciated that they made sure to clean up after the installation.

Dontae ** stayed very late and worked through multiple setbacks and answered countless questions to get things correctly installed! He made the whole process very understandable, as someone not very good with technology. Thank you very much for all the help! On point!

Anthony the sales rep was very kind and knowledgeable. The installer was great as well! Prompt, explained all the functions and helped me guide through the whole set up. Great Team work! Kudos to these 2 young men.. I would highly recommend this company due to the great sales service.

Love the garage remote and updated lock with PIN capability. However, installation of thermostats has completely rendered my air conditioning as useless. I will definitely be canceling this service. Installers did not leave until after 11 and I was shocked to learn after 9 PM installation would occur that night. More advance notice would have been greatly appreciated.

Great experience with the smart home professional. He was personable and professional. I enjoyed having him explain the Vivint system. He told me about new products and how they worked. Also he made sure my phone app was working before he left. We hope to use our Vivint system for many years to come. I loved how courteous the representative was to my entire family.

I am satisfied with the technician that completed the installation and with the product I chose. I am Not happy or satisfied with the customer service I've received. When asking questions no one has any answers or any idea of why I'm calling. Had I a choice I would de-install the system and use a competitor's product.

I had a perfect experience with Vivint. The gentleman that came out to work with me was kind, knowledgeable and seem to really care about my experience with Vivint. You are very lucky to have him! It was a seamless proposition. He came in, he knew exactly what he needed to do and executed it perfectly. He explained everything to us so that we knew before he left how to use it. He told us what to expect him where we could find other information etc.

Everybody that have dealt with have been friendly and courteous and has help me with any problems that I have had with my system. And the technician that came out and showed me how my system would work and I had Internet problems and they fix that as well.

I was very hopeful about Vivint home security when the Rep spoke with me about the service, however my thoughts have changed. I think Vivint should provide a better training session for the Rep; otherwise, the Rep will provide false promise to gain our business. This is not ethical at all. Example 1: The representative (Denton TX region) stated that any service calls made would be free of charge if there was a problem with the equipment. This was a big selling point for us; we had ADT in the past and service calls were billable. However, we had a problem with window sensors in our home and was told we have a $45 visit fee. Example 2: Our representative also stated that a technician could move our wired Ring doorbell to our side door and asked us to talk about this with the technician. The technician said this is not a service technicians will do for free.

The gentleman that came to my house did a great job. He wanted to make sure I was satisfied with my camera and other things are located. His main focus was “Don’t worry about the inconvenient of the power plugs. I will work around everything! I will make it to your likings.” I loved that he made sure everything was set up properly with my app on my phone and walked me through every step. Because of him I’m happy and satisfied and now I can enjoy my house without having to be worried about what’s going to happen when I’m gone. Thanks Vivint.

The salesperson and installers were friendly, knowledgeable and helpful about the products and installation. They were quick and clean. I hadn’t thought about security before as I am in the process of remodeling, but it was the perfect time and was really easy to learn and use.

Vivint door bell and camera - I am very pleased with my Vivint security system. In fact, I have already recommended it to one of my friends. The installer is a gem. He hasn’t a lot of patience and very courteous. The salesman was born for that job. Very pleasant young guy who is knowledgeable about his product. I cannot get to the account # right now. Sorry about that.

First of all, the guys who showed up at my house were walking door to door in the god damn rain bothering people. What the hell? I was finishing my walk with my dog and they just started coming at me asking me questions. Annoyed that we were in the rain, I was kind and offered these people into my home. They began their sales pitch and often referred to "peace of mind" and how these extra gadgets in addition to my easy, Simplisafe System, would add so much more to my daily life.

Deserves zero stars, but it won't let me rate it without at least one! I have had Vivint at my office location and my residence for several years. I purchased them at nearly the same time and was unaware of what I was getting into and thus felt compelled to write this review. I am very familiar with their systems and bottom line is they are not dependable for securing your property and loved ones. If you are looking for something to keep you protected and informed 100% of the time, this is not the system. I have $1000's of dollars of cameras and equipment at both of my locations and none of it, ZERO, works as advertised.

My experience with Vivint has been less than professional in every aspect. The first tech they sent to my house didn't finish the installation, broke his drill and instead of just coming back the next day sit in my dining room for 45+ minutes waiting on another tech to show up. When the second tech showed up he still continued just sitting while she installed two more devices herself. They both left that night without finishing my install which was fine because we scheduled an appointment for the following day.

Since day one I have had problems with this company. After install, I have had problems with faulty equipment. When I call for tech support, I was told they do not have tech su5 for my "podunk" town. I have tried for months to get out of contract because I am paying top dollar for equipment that does not work. All they say to me is that they are sorry but they do not have tech to send. This is a breach of contract and I want out of this unprofessional and disrespectful company. They promised me many things upfront and as soon as the install was over... the old hook them in and now your stuck took over. I leave my message wherever I can to save people from being taken from those company. Buyer beware!!!! I am being forced to give them 1 star but I actually give them 0 because they are frauds.

Poor customer service. It’s impossible to connect with someone over the phone to get an issue resolved. Had an issue with a camera for over a year. Finally got a tech out and it worked for a couple days. They stopped again.

Purchased in 2014. Heard random open connection from control panel, asking who was there cut the connection off. 2017 alarm panel went off for no reason, tech support no help, company refused to send someone to look at it without me purchasing a new system. System dead since then. Company refused to work with me. Burning party tonight for all associated products as contract expired at 12 am this morning, 5/10/19. I will have to admit that when it was semi-working, it was unusable from the beginning. To view the camera remotely on a PC or tablet, it would take up to 5 minutes for the image to come through and it was a horrible grainy image to boot. This company is not worth your hard earned money. Please look elsewhere.

I would RUN from Vivint and never look back! Listen, I'm easy to get along with and hard to offend but, Vivint managed to really piss me off! I have a 770 credit score. Vivint needed to pull my credit in order to process the $1985 equipment order. I'm SO GLAD they totally screwed things up!! I let my poorer judgment follow Internet advice and figured Vivint is "The Best". Far, far, far from it. I now have excellent service and support with Safe Touch for HALF (same package) that Vivint offers. But here's how they saved me by being screw-ups. They ran my credit, after just going through my mortgage closing, okay?

I requested for smart home service and it was installed as scheduled. After only 8 days, I was unable to monitor my home or lock and unlock my door on my phone. I always been notified whenever I have a visitor on my phone but unable to see what's going on in my house or at the door. I made several calls to customer service but they were unable to help me. Over two weeks now, nothing has been done till now. I won't refer anyone to this company, it's a scam.

The order process was pleasant and informative so I was prepared for the installation. The technician who installed my security system was on time, considerate and efficient. He took care to explain what he was doing and was respectful of my home and how the final product looked.

They have such workability. Everyone who came to work on my system was awesome. At the present time my doorbell is not working???? I love the setup otherwise. I recommended it to my mom and she also has the system too.

It was one of the best experiences I have ever had in making a purchase. From the salesperson to the technician that install the system I was overwhelmed with their professionalism, kindness, and darn right ability to make me and my family feel that the decision we made was the right choice.

I just wanted to say that Josh and Ada were awesome. There was another with them but I don’t recall his name that was also awesome. All were very helpful and knowledgeable. Your employees go above and beyond. I will recommend your company to anyone that I know that buys a house here in Wichita Falls.

Updated on 05/03/2019: I have had nonstop issues with The equipment and Vivint hasn't been able to fix it. I have taken time off work for service calls where the tech refused to replace the malfunctioning equipment that was not able to be fixed. I have requested to return the equipment for a refund but was told they would not refund my money. I just want my money back for useless equipment and monthly fee for service that was not provided.

I have had a few issues with my products but they have been able to resolve all of them. The customer service has been very friendly and professional and when I was incorrectly charged for something, they got it off my bill within 5 min of calling. The contracts can be tough but they now offer no-contract pricing and you pay all your equipment upfront. Overall I have been happy with my entire experience and have seen no reason to leave.

I have 3 thermostats in my house, which I can control from my pad. The doorbell camera is super nice. Using the pad, I control my thermostats, monitor my front porch, lock and unlock my front door, monitor for water leaks and glass breakage. I am fully satisfied with the equipment and prices. The technician was a true professional, he had my equipment installed in record time and instructed me on how to use all the equipment.

We have not had a pleasant experience with Vivint. Poor connectivity issues, our cameras go offline constantly so when away we are not able to view the cameras which is the entire purpose of having the system. We also got a package stolen off of our front porch and the doorbell camera did not capture any of it. The motion detection on the doorbell camera is terrible. The panel and the thermostats lose connection more often than not, I am rarely able to change the temperature through the Vivint app, which again defeats the purpose of having this system installed in our home. Totally not worth the $63/mo we pay.

SELLER was awesome and the person he was training was already a pro. Love the hardware and software. I have always wanted VIVINT but I was stuck under contract with ADT. Never again. I would surely recommend Vivint to family and friends.

My Vivint system was installed 2 weeks ago and we are obsessed! My wife researched home security systems for over a month before deciding on Vivint. She was having terrible nightmares and was adamant that we get a security system even though our town is very safe. Best decision yet! Her nightmares are gone and we can watch the interior and exterior of our home while we are away. Also we got two element thermostats for free! The customer service is unbelievable!

Where do I start? I've had Vivint for over a year now. I've had nothing but trouble with the cameras going offline. They always go offline in the middle of the night. The most crucial times. One of the reasons I got Vivint. I've called several times. Even trying to cancel. If they send out a tech I need to pay. Can you imagine how much money I would have to drop on techs alone if they came out every single time? My neighbor's car got broken into last night and yep you guessed it, cameras were offline. Who know if the thief tried to break into our cars. I really wish Vivint would just honor all the things that the salesman said this system would do. As long as you have service with Vivint they say, "All equipment is covered." Yes it is but when you have to pay to have a tech come and fix it how is that being covered. I really want to like Vivint but at this point it's really difficult.

I have Vivint on a townhouse I own without any issue. So I decided to install their home security system at a home that I recently purchased and the customer service has been horrible. First, they could not complete the install on the original day and said they would come back in 2 days to finish it and they never came. So I set up a service call and they were supposed to show up between 8 am and 10 am and they never came (I stayed till 11). I called and complained and they gave me a weak apology. They set up another appointment for April 26th and gave me a window between noon and 4 pm. Again no one showed. And again a weak apology. I really hope they straighten this out because I thought they were a good company before this.

Been with Vivint for at least 12 years, the only problem I've had was the cheap alarm fobs. They keep cracking and breaking. I have had several replaced, now they want to charge 50 dollars for each replace fob. When talking with Vivint it's to no avail. They refuse to send anymore. They need to upgrade the FOB!

My modem/router was moved to improve the signal from the outside line to the inside. It necessitated that the Panel be moved to another outlet in the house since there were two breaker panels controlling the house wiring. Machael? did a superb job of reviewing, diagnosing and fixing the problem. It turned out that the Panel indeed needed to be moved to a different location and house outlet. You do not provide enough information to give a good review.

Installer tech wasn't too knowledgeable about the products. Nor was he respectful. The sales agent didn't know what he was talking about as far as different products he was trying to sell. I was not told that I needed a 5G network to use the equipment.

Amazing service, great knowledge and very kind in serving us. The tech was very good at his job and we would love to recommend this service to anyone. We love the service in our home and we would use this when we move as well.

I've had Vivint in the past and decided for my new home purchase that I would install Vivint again. Lance (**) our agent who did our install was not only friendly but super knowledgeable on all the products that Vivint offered. He was very thorough in making sure our needs were met with the services needed and wanted for our home.

This company is corrupt. Their only strength is taking money from customers. My mother's house burned in September 2017. The electric wires were fried and there was no electricity to the house. We never received a call from Vivint asking if there was a problem, they continued to bill a credit card and demanded more documentation than anyone else required to give us a deferment. We first thought we had canceled the service, but later when they started billing again, when we learned we had only been given a deferment.

I have had issues with my Vivint service since 2 weeks after installation. It has never worked properly. My outdoor camera has to be constantly reset. And it's not easy for me to get a ladder out to do so. Vivint can't connect to my panel. This means I can't play back any video footage. If something would happen... you couldn't replay it. The equipment was over $2000 so you'd think it was good quality... NOT!!! When signing up it's a 5 year contract so you cannot get out of it. They don't stand behind their products. If it needs fixed they want to to pay them to fix it. And it always needs fixed. It's a money pit.

Recently purchased a home that has this service. We couldn't get the air conditioner to turn on and the wall units won’t allow us to access anything. We called because well IT’S FREAKING HOT IN OUR HOUSE AND WE HAVE 3 KIDS. 2 of which have asthma. They would NOT tell us anything because we wouldn't sign up for their security system. **! YOU WANT TO MAKE ME PAY TO FIGURE OUT HOW TO USE THE AIR CONDITIONING?? Handcuffed to baking in our new home or paying out the ** to show us how turn the air on???

Vivint charge me for something I didn't signed. The tech says it was just a survey. This is just a 10 days trial no charges. So after all the questions which was survey questions he wanted me to sign and put initials saying he asked me about the surveys. I asked him why do I have to sign. He said it's just for the survey. I said, "So where can I read and receive the contract?" They said it will be sent in the email.

We have lived in our home for a little over a year now and have been talking about getting a security system. Well, Will showed up at our door one day advertising. We listened and decided what the heck. It was a great deal, they were flexible. We got to custom pick what we wanted and could not be happier. I love the fact that my children can have their own codes to the door and when used it will automatically disarm the alarm.

Camera and alarm. The guy that do the service was really nice but left hole in my brick and hanging wire. The backdoor doesn't work. This is a new house and felt discourage my neighbor has better cameras because it was installed properly. Are your cameras should look like that not the round one?

Started out with a referral from my brother in law. Same night, I was "caught" at a Sam's club kiosk and the day came when one of the agents came to my house. Very clearly, I told him that I already have a person who I am working with but he put my name in the computer with his name in it. Before installation, I met with the person who was referred by my brother in law and the person from Sam's club called me in between and told me that he doesn't believe that how can the other person give me such a good deal.

3 years ago Vivint installed their solar panels on my roof. They took pictures and send them to somebody out in Utah who looked at the picture and said my roof was structurally sound and couldn't handle the weight. Three years later my roof is sagging needs complete repair. I have to take a loan out for $30,000 and I'm on a limited income as 100% disabled veteran. The company consistently lies stahl's, blows you off. You can never talk to a supervisor, you will never get any straight answer from this company. Now the company says that my roof is structurally sound. Funny at the beginning they said my roof was structurally sound and now they're saying it's not after my structural engineer I hired reviewed the roof and wrote up a very bad report saying that the solar panel should never have been put on my roof that the roof was not structurally sound and could not bear the weight of New Jersey's snows.

Sales person very friendly and great knowledge on the items. We need it for our family. All equipment working great. Installation Tech was great and explained all equipment functions. I love the front door camera and the fact that we can talk to people ringing the doorbell.

I love my Vivint Security home. Honestly it's the best. Especially when we forget to lock our front door so easy to monitor that on our APP and lock it from our phone. We can check our little ones at home how they are doing while we are away. I really recommend this to everyone.

I have had the service for over 3 and a half years. I have had problems with the doorbell cam, door lock, sensors, router, and main control panel. Took over 2 years before I was offered a tech. I can’t cancel, because I would have to pay off the remaining 16 months of service I have left (almost $1000).

After having Vivint way past the contract time I had noticed that they had raised my price so I had called to cancel. Without any notice that they were raising it. It has come to a point where I can no longer afford it. They had sent me an email that they were sorry to see me go. I have pictures of all the emails that they had sent me. I had just noticed as of today 4-14-19 they had deducted $52.39 from my checking account on 4-11-19. I will be going and speaking with the bank tomorrow about unauthorized charges.

I had a Vivint system installed in 2015. A contract was never signed. It was a challenge to have this company return to residence & complete initial installation. Response time was completely absent, customer service was not helpful. I was constantly told “we are short staffed.” How is this the Consumer’s responsibility? It is not.

Thoroughly enjoying our new Vivint Home Security System. Being completely new to a fully functional and monitored system on our home, the sensors on the doors take some getting use to (minor alerts when a door is open) but we are really pleased with the system - from install to operating. Thanks.

I rated them Vivint a 3 because I had problems with my system takeover. 5 of my sensors are not taken over at this point and having to pay for additional sensors when I expected all of my sensors to be taken over from the last alarm company did not sit well with me. So I currently have windows in my house with no protection since the installation almost 3 weeks ago. In addition, my electrical room was left wide in a bit of a mess with the battery container left wide open, which means anyone can damaged wires and battery that is not protected. In addition, the power to the sensors that were taken over are not working at this point.

The system worked initially but then it started to glitch. We had someone come out and fix the panel and camera angles and it worked fine after that until recently when the app started to glitch a lot. Playback hardly works now. My door lock stopped working and it took over a month and multiple calls which took hours of my life to finally get resolved. I was assured I wouldn't be charged anything but I was charged shipping. I contacted Vivint and they said notes were not made on the shipping fee being waived and did nothing about it. I would love to cancel but I would have to pay out the rest of the contract which is huge money. I talked to neighbors and they have competing systems that are far cheaper, offer more, and are better quality. Do not go with Vivint!! Thanks.

I wish we hadn't changed over to Vivint because from the very beginning we have had issues of it not recording when it should!! My husband has spent more time on the phone and we've had AT LEAST 5 or more different people over to try and fix this issue. They will give us credit but will not fix the issue!! DO NOT USE VIVINT IF YOU WANT A "WORKS ALL THE TIME" alarm system.

Installer was excellent, likable and spent considerable time in this complex home. Despite his going over operating procedures and having us both practice several times, we are currently a bit confused as to procedures. If procedures were written with pictures, it would be helpful for those who only use it occasionally and forget in the interim.

You guys are Great! The transition was extremely smooth and your staff was very helpful. The first gentleman who came out was Elisha ** who was very patient and helpful with my husband and I. Another guy came in later to assist him but I can't remember his name (had pretty eyes like my husband). Had to complete job because we needed internet and Tristan came. He was as just as helpful and patient. I wish I could break my contract with my present service. You're the Best!

I have yet to have a functioning system. 2 attempts to make this work and I have yet to have every sensor actually functioning. The doorbell camera does not work anywhere near as well as the skybell I had installed.

I signed a contract with APX security which was later acquired by VIVINT. I was notified by VIVINT about this ownership change. The original contract I had with APX transferred to VIVINT and expired after several years. No new contract was ever signed by me. I paid VIVINT on a month to month basis for several years after that. I called them about getting a new wall security console and was told that in order to upgrade I would have to sign a new contract that would run for several more years. I decline this offer as I knew I would be selling my house before the end of the purposed new contract.

From the first call I made to the installation and support after install, Vivint has been a first class company. My home is now secure and smart home. The app makes controlling everything easy to use. I highly recommend Vivint.

I've been waiting for 2 months for a tech to come and repair my doorbell. At first, they mailed me a screw and a screwdriver instructing me to fix it. That did not work, the wrong parts were sent. After 2 hrs on the phone troubleshooting they scheduled a tech to come but then when no one never showed up I called and they said there were none available. This has been a miserable experience. I have a stalker and my doorbell hasn't worked for 2 months. I would be better off replacing w/ the ring. As I type this, I'm still waiting on a callback from their scheduling dept to get a tech out to fix my doorbell. Don't waste your time on this company... They certainly will waste yours.

The worst customer service I’ve ever received. I read reviews about terrible service and disregarded it so shame on me. I have requested to cancel five different times and they refused to cancel my service even though I am not in a contract. I get a call from somebody different every day asking what they can do to keep my business and I tell them I just want to canceled and they still refuse to cancel. Thank you.

I’ve had my system for over a year and I utilize everything Vivint has to offer. My camera quality is great, the thermostat is very clean and efficient, and the response to the alarm is second to none. One day I set the panic to see what happened from the app and I was immediately contacted from Vivint first from the keypad speaker, then a follow up phone call, and then to my surprise I received a follow up email as well. All within 2 minutes of the alarm sounding. I love the technology and I trust Vivint to protect my home and family while I’m away.

I had to ask 3 times for Autumn to finally schedule a service to fix my offline camera. We had already tried troubleshooting it for 20 minutes, but for some reason she wouldn’t schedule someone to come out until I said I have been very clear about getting a technician to come out. Please send one. She was rude and wouldn’t listen to me.

I’ve had Vivint’s security system for 15-16 months and there’s been one problem or equipment failure after another. Replacing cameras, cameras constantly going offline, panel failure and replacement twice, door lock failure and replacement and each time spending hours on end performing troubleshooting as if I were a Vivint employee. When you call in for service the Vivint employees will tell you they can’t send out a technician until they complete the troubleshooting which can literally take hours with no resolve. I’ve experienced this on multiple occasions. Do yourself a favor and run from this company!!!

Vivint's customer service is very poor!! I called last week to sort out a billing issue as my amount does not make sense with the tax rate. The kid on the phone told me that he could not help me. When I tried to explain the cost of the equipment, plus sales tax, to show why my bill was inaccurate, he said he did not understand math.

The technicians that installed my system need some more training on how to install their product.. I could tell they were getting frustrated and were having a hard time with everything. I had a camera installed on my back yard and the technician drilled three holes to run the wire inside and didn't even use a single one of them and didn't bother to cover them up either. I contacted the sales rep about my problems and he said he should be able to compensate me for the installation but I haven't heard back from him..

Service was okay, but we realized too expensive. When our contract ended, we called to end contract. That day they immediately charged us for another month. An email was so called required by Law, according to the customer service rep. We emailed and not trusting Vivint, we did a stop payment with our bank. Three months later, we are still fighting about not owing them any more money! Not a trustworthy company!

Telephone support staff was fine, installer/technical support was fine, but the system cameras still do not record movement consistently. Tried to adjust size and sensitivity settings without success. I put both cameras back to default settings, but still no recordings of any kind, even though I had several vehicles passing through both viewing areas within a three hour period. No recordings over three days, even as I drive to work and return home, newspaper gets delivered, mail delivery daily, neighbors drive past multiple times. Images show on live, but no recording. I understand I am to wait a few days to see if the electronic settings somehow start to function properly?? However, not sure about the alarm system as we have not yet had an intrusion. It might be working properly, I hope. Timely correction of this issue would be most appreciated.

Billy is an amazing Tech. He was super outgoing and very educated about the system. He really made me believe in Vivint Smart Home. Thanks for sending him. All techs need to be like him. I love the system.

After a rocky start, Aron was my installer today and did an exceptional job. We walked through the house first, he gave me advice on the best way to secure this house and make the most of the product I had chosen. I found the paperwork easy to follow that I was signing, the time he took to make sure I knew how to work everything and get it set up on my phone made the process very seamless.

About seven years ago, the reps from Vivint came to my yard when I was working on one of my cars. I purchased a package from them as I wanted my family to be protected a bit more. Vivint's techs installed the system and everything went okay. I like the cell phone connectivity feature wherein I can do everything on my phone.

I live in North Las Vegas so having a security system is a must. Vivint came to the house and the guy was a little scary looking. He had a lot of tattoos and had his hair pulled up. But he was fabulous and I felt comfortable with him in my home. The installation went quick. I like all of the features. My camera has fallen down twice with the cat but it still works.

Excellent Install and love the product. I have had the system installed for two weeks now and love everything about it. Our install tech was precessional informative and thorough. I would recommend Vivint to others!

Wonderful system. Love it. Nice to see who's at the door. When packages are left when we are not at home great to know when doors are open. Feel very secure when away from home to have access on cell phone.

The only issue that I have with Vivint is that the billing doesn't come consistently on a day. It seems like when we get the bill, it's literally three to five days before it's due. So as soon as we get the bill, we have to pay it or they would call us to say that we were late. Vivint should send me the bill 10 days in advance and I would pay for it. Other than that, we haven't had any issues with their service. I would recommend Vivint.

The gentleman that came to connect the fire alarm portion of the service was amazing. He had to rewire the entire system, as there were only 6 zones and in actuality, we needed 12 zones. There were a couple of things that were not even hooked up as a zone to secure. Our zones were did not identify the correct portion that was being tested. Ex: back door and kitchen window were zoned opposite of each other. When back door was open, it would say kitchen window was open. Although it took a really long time, we were very glad that the gentleman that came fixed the system completely.

Tech who did installation did a wonderful job and he should be appreciated for how professional, kind, and helpful he was. I am not sure I would the love the system as much as we do if it was not for his help. I don't know his name, but look up my order and he should be recognized for the job he did!

They will never let you out of your contract regardless of the circumstance. I had to pay for a service I didn't need for a year. They are awful heartless demons. Waste of money. Go with any other company.

Everyone at every point in time was excellent! I can’t wait to get my internet to fully utilize the app! My installer James ** was great as well! He took the time and made sure everything was 100% and that we understood everything that we needed to for 100% efficiency!! Great job Vivint!!!

It's been almost two years since I started using Vivint's home security system. I initially got the system because of their no long-term contract. The installation went very well and the guy who came out was super nice. He stayed for a good while to make sure that everything was set up correctly. I was really happy with him. The features that I have on my system are cool and serve its purpose. It allows me to control everything from my phone and so it works out well. Also, while I've had limited interactions with Vivint's reps, if something comes up, they definitely reach out and are responsive. Overall, I have had a good experience with Vivint.

The equipment looks nice but does not work properly. We have been having issues with the system from the first day we got it. We bought the system so my family would feel safe while I’m gone but it’s been one problem after another.

I am not pleased with the way my service claim was handled. I had to wait a week before the claim was ever processed. The service tech's leg went through my ceiling. After waiting a week then I am going to have to do all of the leg work with finding a contractor to fix the whole in my ceiling. I am so disappointed. Also, the representative that I spoke with over the phone did not explain everything clearly when it came to sensors and extra costs.

Salesperson gave me one price. When Installer finished it was a different price. Nothing they could do. He to call customer service. After about an hour I finally got the price I was promised. Salesman also told me all my existing sensors would be covered for 30 days in case battery dies or any other problems. 2 weeks later one of my sensors goes bad and I call customer service and they tell me there's nothing that can do. Terrible experience. I would not recommend them to anybody. They promise you things then dont deliver when you need them.

Vivint is a good company. When I had the program, I called the customer service and they made an appointment for a local guy. Then he was there and he said that the thermostat was fine. But it wasn’t working for three weeks. I tried to call him again but he never answered. I called the 1-800 number again and they told me that they would send me a new thermostat device. They sent it and I installed it with their customer service guys. Then it works fine. I had to deal with the customer service for two months to have the thermostat device replaced. But most of the time, working with the Vivint reps is good.

I am very pleased with my Vivint Security System. I feel a lot safer since the installation. The young men that came to my house were very courteous and I would highly recommend them. They were also very thorough. Thank you. Annette.

I am highly unsatisfied with this company and its “services”. On several occasions, customer service has been rude and quite frankly unhelpful. If you want more service or support it’ll come at a price and even though your issues won’t resolve. Short term solutions for a long term contract!? Go figure. The products are cheaply made thus is evident in poor quality door bell, short range motion sensor and the keypad door knob is even worse. Your door bell motion camera only picks up as the visitor is right in front of it and if you move fast enough in the door, no notification at all.

We moved into a house that had Vivint at the time and we had the system for two years. We recently canceled since we didn’t need to use a security system and the last person I talked to was very helpful, but we had a hard time going through the cancellation process. We canceled in November but we kept getting billed. I just talked to somebody two days ago who finally took care of it and we’re hoping to get a check from Vivint for about $300 to make up for the extra billing that we have been going through. The service is great, but we had to threaten them with a lawyer so that we could get our money back from being overbilled after we canceled.

I love my Vivint security system. We all have it on our phones and we are all able to see what's going on around our home. When we are away we can set the alarm and disarm it on our phones. Thank you.

On a couple of occasions, we were debating a similar product to Vivint. And when the reps from Vivint came, it was good timing since we were thinking about it anyway. The sales rep was good and informative. The people from Vivint installed the system. They came in, explained it all, and within a day or two, they came back to do the installation. The installation was all right away. I would recommend Vivint. I like their mobile app and use it. The security is nice, but I probably use the app more for some of the HVAC controls. We also have a camera.

Billy was very professional and friendly. He was great at providing options and answering questions. I couldn’t ask for a better experience. He arrived on time and worked quickly and efficiently. Install was perfect.

I love the security system. Just kinda thought it would come with cameras in the house. $200 each for the camera are way to expensive but I love my doorbell camera. I like being able to monitor things from my doorbell camera.

I had a very good experience with Vivint. I liked their garage door and the doorbell unit. We customized our package a little bit and their people did a good job with the installation. I really like the capability where we can check our home on our cellphone. Also, their reps were very good during the few times that I called in.

Not Happy with system. Had someone at our door at 6:05 Thursday morning and when we looked at it the night vision is all fog. Can't see anybody. Not worth the money. We have someone messing around our place and needed cameras down at our shops but camera didn't reach. Thinking about having it taken out.

Most of this experience has been about dealing with lies. I was lied to about them only doing a 'soft' credit check, lied to about the first month would be free, lied to about the monthly charge of the financed equipment and then the damage to my exterior doors and door frames. I would not have allowed large holes to be drilled in the doors and frames. Maybe there are reputable companies out there but this isn't it! It's going to be removed ASAP.

My son has a system from Vivint. I signed up with them because I could view what was going on with the cameras. Everything with Vivint is great. However, I don’t know if it’s the setting in the panel or my air conditioner, but I can’t get it to cool. Also, when they’re selling it, they’re selling one thing at a time, and you don’t know how much it’s gonna cost. So you don’t get to have that thought process in with your decision. If I had known, I would’ve gotten two more cameras on the outside, but I never could get a price of how much extra would be like I was locked into it. That’s the only thing I didn't like. Even so, since having the system from Vivint, my sense of security is much better.

Frequent reliability issues between the panel, the connectivity and now with the door bell. Customer service always threaten that I have to pay for the equipment in case I want to cancel the service. Very mean and not understanding.

The agent was helpful with the false alarm. However, they logged off before answering the additional question I had. I figured it out on my own after by looking at settings. It ended up being triggered by the fact that we had our setting to auto arm to stay when anyone pressed lock on the keypad. So, when I left to run errands and my partner went outside the alarm set off.

I would like to say that everything from the initial sales cold call to our house up through the installation. The garage door opener we asked to also have was not in stock. We scheduled to have one installed the following week. The day before installation we received a call from the service department saying that the part was not in and asking if we could reschedule. That wasn't a problem so we made it for the following week. This same scenario happened once again the exact same way. So on the third install of the garage door opener we never received a confirmation call previously and the tech failed to show up to the house. We received no further contact from your company. After this point I called our initial sales rep and informed him that this is the nice call and here's what happened... He made some calls and had a tech here for the install within the hour.

Vivint is a great service. But their door-to-door knockers were too abrupt. They came so late at night and I had been working all day. I told them to come back at another time but they were pushy. But beyond that, every time my alarm goes off, Vivint is on it. They saved our house from being broken into in October of last year. I was at work and they called me and said I had a glass break alarm. I thought my dog just knocked the lamp off and it was a false alarm. Two days later, I went outside and saw that someone had split my fence in half. So, someone came to my side door and that was where my dog went off and knocked the lamp over and set the alarm off. Vivint does what they're supposed to do and that’s why we haven't looked for anybody else.

I went for Vivint looking at their price and their equipment. The sales rep explained everything to me and seemed to be very good. I have the doorbell camera, along with the panel that shows the front door and the thermostat. So far, the service has been pretty good. I had an issue with uploading my Wi-Fi server, my modem, a couple times, but it was just because I changed it. It kept dropping the connection from the panel. I had to call a few times to have them reset it. It hasn’t done it lately, though.

I have been with Vivint over a year and have been having issues with one door lock and one panel. I have called multiple times but can only get routed to an out of country 800 rep who can only read me my own manuals. I have put in three separate requests for help to no avail. Work orders have been made and not filled. I have called and even driven to the nearest Vivint offices. All calls are not returned and the location in Calgary, Alberta had no office. This is a company that has no regard for customer needs and I will be switching providers.

I am very pleased with my home security and once I get my internet I can watch my pictures of what's been going on in my unit. I thank you crew for looking out for me. A very good job. Thank you for being there when I need you. My night monitor keep me happy.

Recently I had a home security system installed, Bad Installers, Bad service, Bad decision altogether. I tried customer service several times. I've had two different. technician and my system is still not working correctly. I could not, and would not recommend this company Vivint.

Vivint was the first one who called me back when I posted online that I was looking for a security system. Then they came out the next day. They were on the spot and was quick to answer. Also, their installers were great. They explained how everything worked and they furnished every need that I had at that time. The service package includes a doorbell camera. It also tells me that the doors are open and shut in the back and front, and the alarms go off if I've locked it and it is opened.

My installer was great. He was so quick that I didn't see when he installed my motion detector... Only wish I had because it was not installed where I would have preferred. My other issue has been observed since the installation. My driveway camera is not recording any motions and my doorbell motions do not post until much later...some the next day! Also, I found out from a friend that recently had their Vivint installed that there is a device called Resolution which would have made my window sensors compatible without having to pay anything additional. I really would like to have the Resolution device. Also I do not care for the way the door lock is powered. It requires Double-A batteries, which will become expensive over time.

I have this security system for almost two years. It needed a reboot at least once a month to avoid false alarms and panel lockouts when you simply can’t disable the alarm. The best their imbecile support can offer is a hard reboot when you need to unplug the system, take a screwdriver, open the panel and disconnect the internal battery. Very helpful advise when you are on vacation 10 hours flight from your supposedly protected home...

Moved in to a house where the previous owner had the system, so I inherited their equipment and there are some pieces missing and a bunch of low batteries, I still need to learn how to properly use the system.

I love ❤️ my camera. The whole set up is amazing... I plan to keep my service as long as possible. I love that I can see my home from anywhere I’m located. My kids as I feel so much better with our cameras around the house.

I've always dealt with Emily from Vivint and she's been absolutely good. Their installation team was awesome as well. Now, I have Vivint's mobile app and it's super convenient.

Vivint had adequate pricing. What they were selling, technology-wise, is something that I was interested in and they do same day installs. The rep came out to the house and installed it that same evening when they did door to door. We've had the system going on three years now and they’re very knowledgeable about their system. Every time that I’ve had any issues with them, their technical support and customer service has been great. You can get ahold of them via the website through a chat feature, if you need to. I got everything that they’ve got to offer and I’m happy with the service. It is an industry standard, but I wish that their camera systems would be a little bit more affordable. But if you shop around, then pretty much all the providers were kinda within that same ballpark. Vivint has been pleasant. They have lived up to everything that they’ve told me they would. So I'm satisfied.

Vivint came through the neighborhood and it was good with their sales rep. I purchased a service package and I have one camera inside, two motion detectors, and the basic three doors and three windows. My alarm has been set off, usually by my dogs, and I got phone calls and I let them know that we didn’t need any response to the house.

It has gone pretty good with Vivint. I’m due for a discount because my older brother had it and he was paying $35 and I’ve been paying 50 something. They told me I had to wait a certain amount of years or something, then I could call. The only thing right now is I might need a battery because my thing is going, “Toot-toot, toot-toot.” But it’s still working. I would recommend them good.

When the Vivint system works, it works really well. We like it, but we just have problems with our cameras not connecting sometimes. It might have to do with our router, we’re still kinda troubleshooting. We usually only check on our phone, and we like being able to tell when someone’s at the door. One night, our smoke alarms went off and they called right away. So, that kinda stuff gives us peace of mind.

The Vivint software was a little glitchy at first, but it gradually got better in the last six months. One of the technical people I talked to said that the business had grown to where it was a little much for their service to adequately take care of, and they apparently made an upgrade back when service started getting really good. I’ve had to replace the wireless router since they put it in and they did it, no problem. Everything seems to work okay.

I have been extremely disappointed with Vivint. There are some positives with this system (mostly the doorbell camera). However, I have had way too many false alarms - often in the middle of the night. Maybe once every-other-month on average - hugely unnerving. I've had to disable 2 zones. Vivint will NOT let me out of my contract. But they are willing to replace all window and door sensors at $60 each - nearly $1000. Ouch. So much for "free" installation. If you can't guarantee a successful free installation, you shouldn't offer it! Would recommend against going with Vivint, but I don't know about the other alarm services, either. I haven't alarmed my house in 4 months and sleep better now because of it. What a waste. A yard sign or window sticker might be just as effective.

The price seems a little high but not out of hand. My biggest concern is we’ll walk out of our door and the camera won’t record. Big plus is that there are a lot of customization options to noise and things.

This service is amazing so far. It’s easy to navigate use and I highly recommend it to everyone I know. I haven’t had any trouble using it my kids are having a easy time using it as well. Very family friendly.

I have had nothing but problems with this product AND customer service since it was purchased and installed. The alarm randomly goes off in the middle of the night or the middle of the day for no reason. When you reach out to customer service for assistance plan on spending 2-3 hours with an incompetent representative who will not help with the problem. I feel completely robbed. This system is not inexpensive but I was willing to pay for safety and peace of mind. I have not received either and really feel like I am paying for a very expensive and overpriced remote to open a door. I will be writing the Better Business Bureau about this awful company. My recommendation is to not purchase this equipment or service.

We had ADT and we weren’t particularly impressed with their availability of digital options and extra features. There was a Vivint salesman that came down our street when we lived in a different state, and he showed us all the different things that he could offer us and we were pretty impressed. He thoroughly went through each type of service and automated option that they had at that time and how everything worked, and then we got into the nitty-gritty of if we wanted to add service and how much all those would cost. I was surprised that they happened to have somebody available for installation within short notice. The installer was very quiet but he got the job done and he did it right.

I've had two other different companies and so far, I like the customer service that Vivint has and the service overall. The sales rep answered my questions and showed me what they were offering. He was pretty informative. I got the carbon monoxide and the camera, and I love the smart features. When my alarm comes on, they contact me immediately and I appreciate that.

My cousin had an alarm system with Vivint and I also chose them because of their doorbell camera. They had a good sales rep who communicated with me. He explained everything and there was an open dialogue. The installation of the system was quick and the installer explained to me what he was doing. The features are working well and I like the camera system. I’m very satisfied with Vivint right now.

We've experienced nothing but issues every few months with this system. For example, they installed a faulty tilt sensor for the overhead garage. The replacement stopped working with a few months. The other sensors and front door lock require battery changes often. It seems we can't go 30 days without some error message about a sensor not communicating with the system. The broken glass sensors are not working anymore. The app doesn't connect to speak to the doorbell camera and list goes on and on. All of these problems were experienced within the first year of installation. For the thousands we spent on this system, we expected more.

I’m in Florida, and I use Vivint down here. The installation of my system was not a problem, and the features offered in my package are fine. I leave it the way it is. I haven’t had any bad experiences with the Vivint reps.

When Vivint was starting, one of their salesmen came by our house and talked about them. They had a free installation then and so I decided I'd use their services. I've been with them for seven years now and I like that they let me pay yearly instead of monthly. However, when I went and got their doorbell, I started having issues with my home security system. First, it would have been nice to be told that they were gonna drill through my doorframe in order to get it connected to the outlet. No one told me that they were gonna do any drilling and that the doorbell needed to be plugged in anywhere when I ordered it. The frame that I have is steel, so I got a little bit upset about that. I wasn't there at the time of installation, only my wife was, but they also didn't ask her. They just did what they needed to do.

Was lied to during the process. Still trying to get everything sorted out. You are not truthful and you mislead customers. Your product should sell itself. When you mislead customers you are going to have problems. You also should leave ‘how to’ manuals.

We were repeatedly assured by the service and our installation representative that the Wi-Fi connection we had would let us see remotely who was stealing equipment off our farm. Unfortunately unless you're near the pad you cannot no matter what additional equipment they give you or your provider Wi-Fi sells you you cannot use this system and view it remotely. So I now have upwards of $3,000 invested in a system that still is not working! Since we are out of the window of time when you can return it all in and stop the contract we are stuck. Very happy with our installer Austin but he too gave us false information.

Your Field Service Home Pro Carlos ** was absolutely the Best! Very professional and knowledgeable about your service and installation! You have a very dedicated and outstanding employee! He was always on time and kept me informed on every aspect of the installation. Kudos to Carlos!

On Saturday, 3/16/19 around 4:45 pm, I put on my house alarm, including the motion detector. Then I left my house at that time. There were no pets or any moving items in my house when I left that day. According to the motion detector itself, something “triggered an alarm at March 16, 2019---5:23 pm”. Vivint called me at 5:24 pm, but I was at church and had my phone turned off. Then Vivint called my daughter to notify us of the triggered alarm. My daughter told Vivint that she was very concerned. When the Vivint representative said that they were going to “dispatch someone”, my daughter told them she wholeheartedly agreed that police should be dispatched to my house.

I feel good with the features that are offered by Vivint. I've been having Vivint for about five years and it has a few more features than with ADT. Also, my experience in dealing with Vivint’s customer service team was very good and my interaction with the sales rep was decent. Overall, I’m 99% satisfied with the service.

Moved into a home with precious Vivint service. Constant beeps. Multiple attempts to stop panel from beeping. Random alarming after over one year in home tonight. For three hours multiple attempts to stop it. Finally had a friend tell us how to disconnect the panel power red cable. Then the cops show up. This company response and customer support was a joke and they caused a ridiculous waste of our police force time tonight. Will never be a customer and will never recommend to friends.

I have spoken with your Customer Service Representatives more times than I care to speak about. I called Vivint in April of 2017 to inform your company that we were moving. Your Customer Service Rep stated that the equipment needed to be removed & taken with me. I asked them, “Now”? They replied yes. Three hours later, with all of the equipment in my truck, going down the highway, the Alarms start going off in my vehicle. The very same company that I spoke with hours earlier notifying me that the Alarm has activated & the Fire Department is being dispatched. REALLY?

During the installation, the first technician who came left because it started sleeting outside. It was a pain to get a hold of somebody to come back out, but Vivint talked to me and took care of me on some stuff so when the installer finally came out, it was fine. Vivint took care of me, made it right, and everything was good. My system is working as advertised and my satisfaction with the overall service has been great.

A salesman came to our door in the Summer of 2018. We were right in the middle of a move to another state. The guy told us that we would not have to worry about the equipment because the only thing I am obligated to pay for was the panel. We were told that everything else was free and that we could cancel at any time so long as we pay for the panel. They threw in some Google Home things which I told him I did not want because I work for the government and did not like the idea of something monitoring my potentially sensitive conversations that I could have at home. I was told again that EVERYTHING was free except the panel and that we could just keep the Google Home things.

Vivint was the first company to contact me. And I tend to stick with what I have unless they do something that I don't particularly like. The installation of the system didn't seem to take too long. I've had an upgrade since that time, and they came out and did what they had to do. They explained to me what I had to do and what I needed to do, and it worked the way they said that it would. Any time there has been an issue, I've always been able to contact them and they responded timely. Vivint's system has provided me with protection both when I'm at home and not, and that's all I need.

I’m in the army and I move from one place to another. I was stationed in Colorado, and a Vivint salesman selling the system door-to-door came. He was very mature and he was knowledgeable about the system. He was very good at selling too and would able to sell an air conditioner to an Eskimo. I got their system and the installation guy who came was professional. The salesman was there when they were doing the installation and he explained how things were connected to the monitor.

Switched from ADT. Way better technology and paying less. Excellent Vivint rep, Excellent and fast installation. Nice hub panel and able to connect my previous equipment. New indoor cam and firefighter. All properly working. Very happy with service so far.

Vivint reps came to my house and I decided to get their service since everything seemed to be a good idea. I have the alarm when I go to bed and I set it when I leave in the morning. I also have a smoke alarm. Dealing with Vivint's reps was very good and they’re always very nice and easy to contact. I'm satisfied, and I just renewed my contract with them.

I’ve had a terrible experience with Vivint and I’ve been trying to cancel for a long time but apparently, I got locked into a contract. I didn’t even know it is a three-and-a-half-year contract. I’m sure it was in the fine print but I was never specifically told. I don’t think I would’ve signed it had I known. It was right when we had moved in that Vivint showed up at my house and the sales representatives were really pushy to get the system hooked up. But other than that, it was okay dealing with them. The system was installed that day and that went pretty well.

Our Vivint Smart Home and security system installation was an awesome experience. The technician was on time, very knowledgeable and efficient. Before our tech left he made sure we received all that we required and that we knew how to fully operate our system that was specifically designed and installed for the needs of our home and our family. Huge two thumbs up for the quality of this product and the service we received from our tech!

I was beyond pleased with my entire Vivint experience from initially calling to setting up my service to the installation to the product themselves. I love the products and feel safe within my home because I have them. My technician was great - he addressed all of concerns, explained all the products and was very patient with me.

There have been some people in other areas of the city that we know that have had issues and we decided to get an alarm system for peace of mind. The sales rep at Vivint that we interacted with was knowledgeable. The features that are offered in our package are good and we’ve been toying with the idea of upgrading a little. Our current system doesn't have any outdoor cameras or doorbell cameras. Nonetheless, the overall functionality and performance of our system are good and I like the quality of the system. There has been on occasion where somebody has forgotten to disarm the system and inadvertently opened the door, and I get a call within seconds of that event, so the system is working. However, my son found out that a competitor offers better rates, so he called Vivint. Vivint lowered the rate for him, but I feel like I shouldn’t have to do that. I should be getting the best price all the time.

The quality of Vivint's equipment, as well as the cameras, is good. I use the smartphone features all the time. Vivint is a good company, and I have no complaints.

I saw Vivint on the billboard and I had a person come out, and they sold me the system. Having the system in our home makes me feel a little more secure to know if somebody opens the door. When I go to sleep at night and if somebody opens the door or window, the alarm is gonna go off. I have been protected with their service since early 2013 and we have pretty much everything included in our service package, except the home automation. It is the one where you can turn the air conditioner up from your phone. I didn't need that and they were charging me $11 a month to be able to do that.

Vivint's service has been excellent. I got a home security system because I like the technology and all the controls you can do from your phone, and my Vivint system has been good all around. I like the AC control from my phone a lot. Plus, their customer service reps have been good as well. In my opinion, Vivint is the best alarm company.

Love my Vivint Smart Home system! The indoor cameras are amazing, HDR and sound. I can speak with my husband thru the cameras. The doorbell camera is the best feature addition to my service. The doorbell camera lets us know who’s been at my home and who rang my bell.

Switched to Vivint from another alarm provider. Switched because of customer service and support, and forward thinking technologies. Price seems comparable to other companies out there. Support via online chat was great, as was sales agent for initial company contact.

I have been a Vivint customer for over 4 years now. I haven't been able to use my device to it fullest potential for the last 6 months. I cannot view any playback recordings and constantly getting an error when I try. I have called and called and each time a tech would take me through a series of steps and ask me to call back within 24 hours to see if it is then working properly. It's not and it will not. I am now on the phone with another tech that is basically wasting my time with these same redundant steps. Why am I having to go through this while I was still paying for the service? If I am only getting half of the services I am paying for why am I still being charged the full price? Please fix, replace or cancel my services. I will gladly return your equipment to you. I have had enough!!!

I still have no idea how to work my video doorbell yet after my first experience with customer service and their rudeness I don’t want to call about the doorbell. Too bad I’m under contract for the equipment or I would cancel.

Our installation tech, Christian was awesome, very courteous and respectful and delightful to talk to, explained equipment and process very well and was very helpful in answering any questions and concerns, 5 star service. Wish there were more people like him in the industry. He treated our family as people not just another job, thank you to him.

My husband got the security system that works great what we have a major problem with is we have been having trouble with your online payment, I put all the information in which we do not like putting personal information on. I've called the customer service, the 844# and all we get is rude customer service. They act like they don't want to take a payment nor be there. I called this morning to pay a payment and the guy hung up on me. We would like to continue to pay for the cameras but if we don't get help from the customer service. We are gonna tell y'all to come pick y'all's products up and we will be done with this company

I've been with Vivint for two years now and they're great. With the kids, having their system has made me feel better. I like my system a lot and I like the features that are on it, like the doorbell camera. Also, while I haven't had to talk to their customer service as everything has been going good, a couple of reps had come by our house to see how I was doing and I've had good interactions with them.

Since the price was right at the time, I had a security system installed and it was quick. I've had it for a year and a half now and the features are good, but there’s not enough equipment. Only one level of the house is covered and my sense of security with the system is poor. I had an attempted break-in a week ago and Vivint called the police, but the police wouldn’t respond. Why bother even having it? I also find that Vivint's system is offline quite often. When somebody tried to break-in to steal my vehicle, the camera in front of the garage was offline so I couldn’t report it to the police. There are always issues and the control panel is iffy at times.

My daughter had the service with Vivint and at the time, she had been happy with the system. So I decided to give them a try. Initially, my experience wasn’t too bad until I started having tons of equipment problems, which I still am having. I had tons of problems with the doorbell not recording. They put a couple of free panels in and I had some camera issues too. The system has been a nightmare. The customer service reps tried to do a number of things online. Some of those have worked but only for a short period. The technicians have been here about 10 times. It has not been a very good experience. I've contacted Vivint once before about some issues and heard nothing. Right now, the panel doesn’t work. The touchscreen on the panel is completely inoperative so I have to control the thing from my phone.

I have been with Vivint for about four years. They have a good package. I like their service and its features are all right.

We had a person who was repeatedly breaking into our home and wanted a security system. Our homeowner's insurance suggested Vivint. The tech came out and stated after the installation the payment plan for the equipment would be for one year. The very next day, the same man broke into our house while I was home alone putting me in immediate danger. The alarm went off and Vivint interrupted my call to the police to verify the alarm was valid. I repeatedly stated that I was in danger and needed them to call the police. They DID NOT call the police. Later when my husband called them to find out why they never called the police. They stated that we would need a subpoena to listen to the phone records and there was nothing they could do.

Customer service is terrible, at best. Who you speak to when you sign up for service is NOT the same type of person you will talk to when you need help. Customer help is rude and their self-help website is outdated. When I moved, they were going to charge me twice (once to uninstall, once to reinstall at new location with the time between uninstall/reinstall being "about a week or two" - their rationale was to recoup their "free" installation at time of purchase). I paid off the equipment and canceled the service. After multiple attempts, they are still billing me for the service at $49.99 a month which is the security fee PLUS the equipment fee that I already paid. Every time I call I have to start at the beginning because they don't leave notes. Have filed a complaint with the BBB.

So back in 2015 we had a Vivint rep who was referred to us come out and give us an estimate on a security system complete with smart panel, video doorbell, power door lock, thermostat and some contraption that opens and closes our garage door. The property we were living in was a rental. They needed us to sign a 5 year agreement. I commented multiple times that we may not be in this house for 5 years. The rep said on multiple occasions and this was a huge selling point, that "when we move we can just leave all the equipment there and Vivint would install all new equipment at our new place". He even said we can explain to our landlord how he will inherit the security system.

I am very happy with the features that are offered in our Vivint system and I am very satisfied with the service. I also like the quality of the system. The reps were very knowledgeable and courteous and they were willing to help. The installation went okay, although they had a little trouble wiring and getting the system in. There was some residual and I had to buy a bigger cover plate due to the hole they made in the drywall, and they bent up some of the outside fascia. I’d recommend Vivint, nevertheless.

The gentleman from Vivint came to the house. He was good and knew the system. The installers who came thereafter did fine. Thus far, the features of their system have been easy to use and the smartphone features are really handy.