Vivint Reviews

We had lived out in the country the last 14 years and we never had to lock our doors. And moving here into a suburb where there are people all around and whether or not you think you're living in a really good neighborhood, there’s always one or two jerks that are gonna disappoint you. So, that’s why we decided to get a Vivint security system.

Ray was fabulous! He was very thorough and patient, walked me through the new equipment and, at the end, walked me through the panel and app. I previously had ADT and it was a fairly seamless transition/takeover by Vivint. I am excited to use my new home security system, it’s so streamlined, all in one app. I will definitely recommend Vivint to others.

Thank you, Alex, for making my transition to Vivint so smooth. Alex came to my home, conducted my assessment and completed my installation quickly. He was very thorough and I would be happy to recommend Vivint to all my friends.

Very good service, technician was able to come out here earlier which worked out perfect. I was really pleased with that. Took the time to explain everything and was very friendly. Was able to tell me and my partner everything we needed to know about our system.

Both Connor (sales) and Austin (technician) wee respectful and wonderful. They are both great assets to your team and explained perfectly what I was to expect. It can be a little hectic when people come to your home and you do not know them but they were professional and courteous.

I would definitely recommend Vivint to friends and family. Our installation technician did a terrific job. He was prompt, very friendly, and very thorough. And the customer service people we spoke with on the phone were also very friendly. Excited to know my home is now protected!

Rep explained system capability and promotion well. Answered all questions yesterday including a text this am quickly and fully. Installation and how to use system were explained patiently and well. Installation occurred within hours of order and was done quickly.

From the initial call to the installation process... everything has been extremely easy, smooth and I can say I’ve never felt so pleased with the customer service provided. Lame has made sure everything is clear like water and I just cannot be more pleased. I am in the apartment management industry and in all of my years in the industry it is very difficult now in days to find someone like Lame; I can say with confidence that Lame is an asset to Vivint!

The sales and technicians were personable, competent and knowledgeable. They were happy to make adjustments until I was satisfied with the system. It will give me peace of mind that my home is safe both when I am home and when I am away.

Installation. Joe was awesome and knowledgeable. He was also patient in making sure I understood the system and panel. Joe also made sure that if I had any additional questions that I was free to contact him at his cell phone number.

My service technician was very patient and helpful. He walked me through everything. I would recommend Dan, the alarm man, to my friends and family. I am very pleased with my new system and will continue to feel safe in my home and know that my home is safe when I am away.

Everyone was very kind. I did not feel pressured or intimidated. Communication between everyone probably could have been better because I was transferred to some dead ends, but everyone was very knowledgable about their piece. I will recommend this service to a friend. In fact, the woman who was supposed to schedule a technician to come out, saved me the trip and the cost and walked me through the steps myself.

For the security of my house and to get control of my kids, I wanted a home security system. When I’m outside, I can watch them on my phone and if there is an emergency, the system would be okay for that. Someone talked to me about Vivint and said that it’s a good company. Three installers came and the installation was great.

Great job. Mike, Josh and Wesley were so very friendly. I appreciate how thorough they were. Set up was easy on wall pad as well on phone. They gave me a great deal. I will recommend them to my friends that will be moving.

Had system installed last night. Everyone was very professional and nice. They answered all my questions. New to having cameras. Super excited. I love having a system in place and it makes me feel very safe. So far so good.

I was with the initial company. Did a lousy job on installation, can't shut my power door. When calling to ask for assistance will help but will charge also. My contract with you will be up 12/19. Do not plan on renewing.

We were on the phone with Vivint for about 8 hours or longer talking to several different phone assistants until I told the rep. to send a repairman to fix our problem or discontinue our service with Vivint. I believe if you are the provider you should provide the service instead of trying to do it over the phone.

Professional, courteous, quick. The process was easy and everything after was smooth. No questions/issues 24 hours after install, but I have contact information if needed. Easy to use, even on the phone app. No mess left behind. Friendly and helpful.

Had to get account set up for new home. Representatives made it easy and quick. Shareef the gentleman who installed the system made every effort to make sure it was done correct and was to my liking. So far I am impress with the system and would recommend to others.

Glad to be gone. Tried to upgrade with two outside cameras. Very expensive but doable until they said my contract would be renewed 6 more years. Service terminates 08-08-19. I will not sell the equipment as it would put someone else in the same situation.

I received a new key fob (many months ago) that isn’t compatible with my old system. I was told that it would work. Sadly it doesn’t. I love my old system and am not planning on updating anytime soon. Otherwise, it’s comforting to have.

Vivint has been a pretty decent security system for us. The only thing that can be bothersome is changing the batteries in some of the sensors. Overall 4/5 stars! They have really good customer service though and it's a great value for your dollar. We do recommend Vivint for all your security needs. Thank you!

A guy from Vivint came here to my neighborhood and the installation experience was cool. However, I had problems with Vivint. Two times, their reps came here to change the batteries and everything messed up. When the guy came out, he gave me a different price. Vivint was charging too much and I would never get them again. The experience with Vivint has been terrible and I’ll be glad when the contract is over.

Salesperson was very nice and informative. I was worried about having to wait a long time for an installation date. But, the install happened the next day! And it was super fast! Setup was pretty fast as well. I'm so excited to have my new system in my home.

Was very much satisfied with Steve ** / Vivint transparency Of service and Prop time Of scheduled appointments and answering all questions that I was concerned about. And explaining how to operate the equipment that I am purchasing and what to do if something goes wrong.

Clint arrived when he said he would, assessed our needs and installed everything a very short time. He was completely knowledgeable about the equipment and how it works. He also explained any of our questions. Vivint is definitely the best choice in home security.

Our thermostat died - we didn’t realize it was shorting out our air conditioner. We had to have a repairman come out to fix the air conditioner and they said the thermostat was wired backwards with cut out the power on our air conditioner - so we had to get a new thermostat; however, it’s not Vivint and I cannot actively change from my phone. When we called Vivint - they just wanted to walk us thru the issue on phone rather than have someone come out — their reasoning was, "We don’t have a service tech that lives in Lincoln."

I went to Best Buy and I was shown the quotes. My experience with the Vivint sales rep was very good and I didn’t have any issues. I got the smart locks, cameras, the doorbell camera, movement sensors and fire alarms from Vivint. The installation went very good. The installers were very clean and did the installation quickly. All the service I received from Vivint was excellent.

We're quite happy with our Vivint system. I talked with their very personable rep for a little while, and then their people came in and modified a couple of things, put the panel in, and they were gone. It took them an hour and 15 minutes. And whenever we have any issue, it's dealt with in a correct and good manner. They respond to us properly.

Generally speaking, I am very satisfied with Vivint. I feel that my home is secure. Only once have I discovered that my back door was unlocked even though the panel said all was secure; this concerned me. Just this week I have had an issue with the doorbell ringing outside the house but not being heard on the inside. This happened several months ago and my daughter was on the phone for a long time getting this problem solved. I am waiting for her to have time to do that again; can this not be fixed through your system?

Joaquin was wonderful to work with and answered all questions. He ask was very knowledgeable about the best locations to install the products we purchased. After installation was completed he walked us through arming and disarming our system along with setting up passwords.

Good service from rep. Rocky **. Explained everything. Good product. Easy install. Was done ahead of schedule. Love all the features. I feel it has improved security at my house. Would definitely recommend to a friend. Saved money in the long run.

I have asked for several years for a new sign to be put in my front yard as mine is torn up and the sun powered light illuminated said raggedy sign may be the first year I had Vivint. My panel has had to be reset several times, makes noises and says disconnected. To remedy this I have to call and it takes a while to get it resolved, the customer support people have to "reset it". Meanwhile I have a 60/week job.

I’m not impressed with the service I have received. I have been chasing down the activation team for two days now. They were very quick to take my money, but no follow up. They promised to call last night, they never did. I called 3 times after my phone appointment was missed. Only to finally be told the tech assisting me has gone home and would call me tomorrow... I explained I would be working and if they could call my husband. I called again this morning after my husband never received a call, to be told I’d be called back in five minutes which was actually an hour later. Well I was very specific about my needs and wants and they were still not met. No one set up a tech to come out and install cameras, no one has called me to discuss this upgrade or other upgrades... I’m going to look for another company, in the meanwhile, I’ll just have to resort to this. Very disappointed.

So far so good. Brian was great and very helpful. Was also very efficient and knowledgeable about his product. I love the products thus far. Very convenient that we can also use from our personal devices. I will definitely recommend to others.

Thank you so much. My technician was great, he told me how to work it and he installed everything wonderfully. He was very nice and he was very fast at his work. I want to thank you for all your help and I hope this helps.

Initially I was very pleased with Vivint. Installation went very well. However, since that time I now have trouble disarming my alarm form the app. Sometimes it says that it couldn't connect to disarm even when I am standing in my house or in the garage waiting for it to disarm so that I don't set it off. I can't tell you the number of times I open my front door to not have the app work. I then race to take off my shoes and run up to the mail level to disarm it from the panel before it goes off and disturbs the whole neighborhood. If this only happened occasionally, I wouldn't mind, but it happens several times a week.

I’ve been with this company 2 years. The accountant department have me in the rear it from day one. Somehow they changed the date of payment and I’m always charged $10.00 late fee. They say I owe nearly $300.00 of miss payments/late fees. I’ve prove of all payments and have mailed each money order stubs to them without any vail. I'm tired of arguing with these people in billing/accounting. My next step is hiring a attorney, and let them battle this issue and in return file a claim for damages.

I have been with Vivint for 6 years. They have answered countless false alarms and been very quick and understanding when doing so. I feel very safe while at home, and also away. I have told many people about Vivint.

Cody did a Great job and very thorough!! He explained every detail and answered all of our questions. He went above and beyond to make sure everything looked great. I would definitely recommend this company for all your smart home needs.

We had a man come to update our system several weeks ago. We decided on a partial upgrade and that was mostly done, except for a part which allowed our system to work with the newer ones. He was to return to install it. The man who returned, was told he was to install a whole new system. You need an upgrade on communication.

He loves his new service. I was suppose to get a 100 Dollar referral fee. I also was suppose to get a reduced rate for my monthly service. Not much of a referral fee even after my dedicated service with y'all plus never a late payment. I am on a limited income and I think my monthly fee should be reduced. I have also referred several other people which techs never showed up, no fault of mine so y'all lost 3 referrals.

Vivint install went well. Tech was very professional and helpful. He arrived on time and was very good at walking us through what he was doing and explaining how the system works. He reviewed the app and how it works, explaining it until we were comfortable using it.

Thermostat doesn't work. This wouldn't be a big deal but I've called 3 times for the same issue since we've had Vivint and it hasn't been resolved. Said they would send new equipment and that wasn't done either. Considering dropping.

Our Vivint system has generally been reliable and the few times we've needed assistance, Vivint has responded with over-the-phone tech support or an on-site visit with a friendly and knowledge technician. The only aspects that have caused some concern are the life of the batteries in an electronic door lock (not bad, but it can act odd when they run low), and the misalignment with one door sensor, but it's on a door that is used often and can be force shut hard by wind.

I'm financing almost $1,600 over 5 years for overpriced equipment that cannot work consistently. I'm sick and tired of trying to troubleshoot on my own or having to call customer service. Right now, the doorbell and the backyard camera is NOT working. Why can't all my equipment work for a good 2 months ALTOGETHER.

All the employees are courteous, friendly and very helpful. Seniors have a way of getting excited when things change so your employees put us at ease while helping us through what needs to be done. I am happy with the service. The only negative commit is the young man that sold me the service was not truthful. I was told Vivint was taking over my previous service.

Our doorbell doesnt work, the magnets for the doors are gone and the replacements that were sent were not the same. Our system isn't connecting to the internet and I'm paying $67 a month!!! I am not satisfied in the least. I would appreciate someone coming to my house and rectifying the problems I am having.

I called after my five year contract was complete and was told that my bill would be reduced by $25/mo. When I received my next auto billing, it only went down $10/mo. I called and was told that I would get a $25 credit on my credit card; so far, not such credit has been issued. I plan on cancelling my deal with Vivint and use another monitoring service.

At first it took a minute to get my system straight but eventually you all got it straightened out. I believe the panel needed to be updated. At first customer service suck but they got me taken care of after 4-4 calls and a technician was sent out.

I have been with Vivint for a little over a year and a half. I have had issues/concerns with my equipment from early on. I have had numerous calls into Vivint and have had multiple techs come to my home and try to fix my equipment. The calls to Vivint have typically resulted in no answer(s) and having to have a tech come and check things out. They have replaced my equipment, reinstalled devices, and spent many hours trying to make things right.

I'm on holidays and have someone looking after our house and acreage. The person opened my shop door setting off my alarm. I got notification of the trigger but he had no idea he set the alarm off. I have been asking for years to give some indication in my out building when the alarm is triggered. You can lock doors turn things off and on, watch things through camera. But you can not turn on a simple light or siren when a alarm is triggered.

Staff are awesome, customer service was always good, equipment fails constantly, and the contract is too long and overpriced. Even after a tech came to fix it the new parts he installed stopped working before he got off my driveway.

Doorbell camera works but sometimes there is a delay, deadbolt door locks work fine even the one that is on the detached garage door which is 38 feet from the sky control panel. We have one lever trustin door lock that is 30 feet from the panel and it has always had problems even after a z wave repeater was installed. It locks itself at times, loses communication with the panel won't lock or unlock with phone apps or control panel plus it gives false readings most of the time.

Very good response when doors are inadvertently opened & alarm is on. However, we're paying too much for the service. Shouldn't cost more than $40.00. Also, when certain batteries go out, the over-the-phone techs are inadequately trained to walk you through the process. Local tech was great.

Vivint is great! As former customers who moved and ended up with another security company we were ecstatic to become Vivint customers again!! As usual, the salesman and technicians were friendly, and knowledgeable. Our security system is 10x better than what we had and the price can’t be beat!!!

The customer service personal have been excellent over the years, they have always been patient with us while they walk us through fixing something. I am hopeful that you will offer internet in our area. Best customer service by any of our vendors. I would highly recommend Vivint.

The Vivint rep was good. I bought what was sold to us and the installation went well. Overall, the system is good. The only thing I have an issue with is that they should offer upgrades with the equipment every few years.

I have cameras, doorbell alarm and thermostat from Vivint. Those were what I wanted when I was looking for it. I first heard about Vivint through researching, looking for an alarm company and asking my neighbor who had Vivint. I originally bought a thing to make sure I could see 24-hour recording. It never worked and I gave up on it. I sent it back to them and they tried to troubleshoot it for three months but they couldn’t get it to work too and they took that off. Now, my phone is asking for it and it would work if I had the stuff, so I was very frustrated. The installation team was amazing. They spent about 10 hours in my house and answered everything to my satisfaction. All the cameras covered exactly where I wanted them to and there was no gaps or holes.

Excellent customer service on the phone getting started and activating in my home wonderful professional experience. I am very pleased with everything during the time my technician display throughout, his stay was enjoyable and not stressful as he navigated throughout my home was seamless.

Top-notch! Wonderful neat job with quick and seamless install. Max and Stuart were knowledgeable and friendly. They were a pleasure to work with, I could not have expected such an easy process and speedy service. I am so pleased and happy with my decision to purchase. Will recommend to family and friends.

Very professional and timely. Answers to all questions asked, video demonstration and very friendly sales and installation team. All features thoroughly explained in great detail with attention to effectiveness and safety of the products. Background of the company and its successes fully explained.

We were extremely pleased with our entire experience with Vivint from start to finish. They explained everything with a great deal of patience, which made us quite comfortable with our decision to use their services. It helped that they were recommended to us by another customer but at no time was it assumed they would get our business. They earned it. And the system itself is very easy to use. We highly recommend Vivint if you’re looking for a great security solution.

I have been with Vivint for over 3 years now and they have far exceeded my expectations which were fairly low coming off of 2 other services. The thing I liked best is not having a huge upfront investment. The features I wanted would have cost me $2,300 upfront with another National Brand Security service and Vivint allowed me to spread that out over my 3 year contract which included warranty on all the parts including batteries for the sensors. After 3 years they offered me a new night vision outdoor camera and reduced my monthly rate considerably which I did not expect. The equipment they installed has worked perfectly for all 3 years and the few times I have had questions they have answered the phone without holding and I was able to speak to a real American that I could understand and could understand me. I strongly recommend Vivint for their quality and their true Customer Service.

Since day 1 I’ve had nothing but problems. The main panel they gave me is junk and can’t handle the bandwidth of 4 cameras like they told me it could. They did a firmware update that forced me to get a tech out to look at the panel and said they were going to charge me for the service call. After I had to lay into them and get a manager they said they would have the service call fee. If I could go back in time I never would have got Vivint.

We had a tech install a new door lock, he did an excellent job. Your customer service people were very friendly, respectful and very knowledgeable. It’s a joy speaking with them. The technician that installed the door lock really knows his business. He explained everything to us concerning the panel.

I will be terminating my service with Vivint as soon as possible.

Only thing I would change is the price for the upgrading and equipment. I am a single parent and can’t afford to upgrade for security of my family. I work nights a weekends so it can be a scary thought when I am unsure what is going on in my home.

Ryan our install tech was awesome. I would definitely recommend him and Vivint to anyone. He was quick with the install and gave us all the info we needed. He answered our questions with great detail and made sure we were happy.

To whom it may concern, The account is in my daughter's name, Brittany **, I am the dad. I called about a week and half ago about the alarm constantly going off. Some was supposed to come out thereafter, but never showed up...I did not receive a call saying that the person was not going to be here. The problem still exists. I am paying $70 plus dollars a month for what? Other companies are calling me to switch back to them, but I choose to say with Vivint because I once like the service, but now it is getting expensive and nothing is getting fixed...

I was very disappointed with my experience chatting with a representative. The representative was not very knowledgeable as to why I was without service for 2 weeks. I asked for a credit to be applied to my account for the services not working, and the rep said they would only credit $15. Two weeks of service is $40, so I’m paying $25 for services that weren’t working at no fault of my own. This is not the first time it’s happened and it’s been happening more frequently.

When we first started out Vivint they were great; easy to contact and work with. Over the years they have become very expensive and next to impossible to contact. I wanted to upgrade our system to add features like cameras and a doorbell. This turned out to be something very difficult for them to comprehend, as I spent well over an hour on the phone with them and they could not understand what I was asking for. In the end it was going to cost me a lot as I would have to upgrade every piece of equipment in my home to accommodate part of what I was looking for. Yes, they still didn’t even get the setup correct in the end.

We had a contract with Vivint for five (5) years. The end date of the contract was July 15, 2019. We called Consumer Services with Vivint to tell them we did not want to renew the contract or enter into a new contract and that they should stop drafting our bank account for the monthly fee, after the July-August, 2019 payment had been drafted, since the contract ended and by contract being on a month to month basis, we were giving the required 30-day notice.

The cameras on my system have not been operating properly for more than a few months. Aside from being told to unplug and reboot the panel and all this mess, nothing has worked. And calling customer service for help takes a ridiculous amount of time that I don’t have not to mention them making me run around unplugging and replugging things in. Very disappointed in the quality of products and the minimal customer support! Send a tech to deal with this crap. I pay for a service. I shouldn’t have to be constantly providing my own technical service.

Vivint start and stop my service whenever they want to. They don't abide by the contract and I feel that I don't have to either. The technicians don't finish the jobs and won't come back out to finish. I have to cancel my contract three month in advance and wait until the contract end, but I don't have any service. That not fair.

I like the service but I don't feel like there is good follow up or customer service. My doorbell cam was down for like two weeks and I was trying everything. A few times things like that have happened and I wouldn't expect it. The sign on experience was great though, the installation was great.

Though Vivint is a very effective system they don't consider wear of their equipment thus denying any chance to update the equipment for the life of the contract. With time the camera becomes outdated, the system reminds to change the batteries in your glass breaking sensor yet fails to tell you how (if you have one), there's also no way of locating the sense.

I believe you are either going to pay for having a great system like Vivint, or are going to pay later for not have the right one! Vivint gives our family peace of mind and convenience without having to worry about doing it all myself. I would recommend Vivint to anyone simply due to their great customer service and attention to detail. They are truly the “Apple” of smart home.

Not sure why I am getting this but since it's here I will bring up a few things. One my certificate for service is still not registered with the local police department or fire so if an alarm goes off they will not come to my house. Second my back up battery is failing, they said on the phone covered but I have to pay a copay and they will ship me a new one. Really where is the person to know where this is and how to replace it.. it's not me! Third my first year on your services sucked. Was always going down or stuff would stop. They put so many holes everywhere. I still have low hang wires dangling from my out side panel room just handing there.

Had issues with equipment since beginning. Resolution isn’t as great as other products on the market. When having issues with the panel they expect you to troubleshoot electrical wires with no electrical experience before they would send someone out to help fix the equipment. Air conditioning is two levels and the bottom level never seems to work right even after attempts to delete and add the device. DO NOT recommend, I’m just waiting until October because even though they are breaching the contract by not providing adequate service they refuse to release you from your contract, it’s insane.

When installer came to install equipment, I wanted to add other equipment but due to the limit amount, I was not able to add additional equipment. My concern was that I was not told that I had a limit of a certain amount to be approved for equipment. I was unaware that my credit was being check because I wasn’t informed. Due to me just purchasing a home, my credit was not approved to increase that limit amount. Made the experience frustrating due to the situation. Overall, the installer was patient and very thoroughly and efficient.

Everyone was extremely nice and helpful though the sales guy kind of rushed to have the installation done immediately. It could have waited until next day because it took almost 5 hours and kept us up until 1am.. We made the agreement late in the day.

Called for advice on my camera door and customer service was very informative and very helpful. Anytime I call they are always pleasant on the phone. I was getting a screen door installed and they helped me take down the camera down without them having to come out themselves which saved me $50.

We had Vivint installed less than a year ago. When the sales kid was here one of the reasons we went ahead and purchased the system was he said that the app would still work after we cancelled the service. We had no intention in keeping Vivint beyond the contract term but assuming the price would rise after completion, we would at least still be able to control our home through the app. We wrongly assumed we would lose just the monitoring part. Even though we followed their cancellation procedure, they went ahead and charged me an extra month and have not refunded the money. It's now 2 months later and still trying to get the refund. I would like to know how many other people were told the app would still work after cancellation and how many were charged after they followed the companies policy to cancel. Please let me know at **. Thanks, looking for info.

As I compare your prices your service is the highest cost per month. In addition, initially, we had purchased a doorbell camera. It rarely worked. After many calls, your tech person came to remove it. My complaint besides the unsatisfactory equipment was that I never received a credit or discount for the many months of being charged. In fairness, when I have had to call customer service, all of them were professional and competent. And the few times the alarm went off, your people immediately made contact to confirm and verify the situation.

This company started out good, man YEARS ago, with us. BUT, that has gone away many years ago! When you call Customer Service for an Alarm problem, the wait time is Foolishly Long! Then if our internet service goes down on the Alarm System, There is NO response from Vivint. So if we were robbed, or a House Fire, or needing an ambulance, you are out of Luck!

The tech was awesome. He did fix my driveway camera problem, but my door bell camera uses batteries like crazy. If the batteries last two months, it’s as good as it gets. Just seems to me that I’m changing batteries way too often. Is that about the life that Vivint get on these doorbell cameras? I have bought batteries at different locations and different brands to see if that helps, but it doesn’t.

After I reboot the system multiple times and didn’t work, I called for troubleshooting the issue. I was told by the support team that I had to have a tech come over my house and it will cost me $50.00 dollars. I said ABSOLUTELY NOT, I already pay a lot of money for the service and I refused to pay more. This is so ridiculous, it's your equipment so you should keep maintenance in it. Very disappointed with the company.

My husband and I are very pleased with the customer service we have received from Vivint. We would like to request another sign for our yard. The one that we currently have is very weathered and a person cannot hardly read the letters any longer.

Excellent customer service is what keeping me doing business with this company. Love the camera as well. Easy to discuss problem without any hesitation especially when dealing with the loyalty department. This company takes action immediately when problem occurs. Thanks.

My husband and I had a complete alarm system installed with automated door locks, thermostats and cameras. The install took more than 8 hours on a Saturday. After the tech left we realized the thermostats didn’t work, customer service could not help until Monday so we had to get help from an HVAC tech, only to find out the thermostats were installed incorrectly. That same evening in our 90 degree house I got a bank notification that my checking account was debited $1800 by Vivint. Our equipment was supposed to be paid out over 2 years, but was instead debited straight out of our bank account. After acknowledging their error, customer service stated they could not help until billing opened on Monday.

At this point my 3 year experience, out of 5 year term with Vivint, has been a roller coaster. It started with a quick decision to get into Smart Home service with monitoring. Unsure of my obligation to my current provider at the time, I was assured by the salesperson that Vivint could cover any costs. After a few phone calls, Vivint was able to cover $500 of the $594 I owed to my previous provider. After only a few months, it was apparent that I would not be able to sustain the $90 per month charge I’d signed up for. Only one phone call to Vivint and I had less features, but less cost at $72 per month.

I had requested to opt out of the cellular fee since my system is over 10 years old and only functioning on the 3G cellular network. The agent was not reassuring the fact that this would be corrected. The agent identified that this was not transacted properly by Vivint within the window to opt out of the cellular fee. I acted in accordance with the specifics to opt out but Vivint did not.

This product is expensive. When we moved we were not able to use the products in our new house. They will not change the contact to suit the new home. When my husband died, they still held me to the contract. Many other companies worked with me because of my limited budget.

It is peace of mind, the cameras are great, never had a false alarm in the three years with Vivint. I would recommend the system to anyone. The glass breakage, the smoke detector, the command panel all easy to use. User friendly is the reason why we chose Vivint.

I've had Vivint for over 3 years and the cost just keeps going up and up. I've looked around at other providers and most are much less expensive. Can't figure out why monitoring phone lines is such an expensive thing. Safety does cost. Regards, Rick

We recently bought a home and, during that time, we needed a security system. We purchased a Vivint service package that has two thermostats and then a doorbell at a Best Buy store. There was a sales rep when I went in and he was good. Then, the Vivint guys did the installation and they were also good.

I bought Vivint from Best Buy only because I didn’t have to buy the monitoring. Now Best Buy cuts ties with Vivint and I have to now pay for the app every month just to use it. I wish this was told to me before I bought it from Best Buy. Can you’ll send me where I signed that if Best Buy stopped selling Vivint that I would then be charged every month to use the app. I took a year just to pay off the cameras/etc. I THOUGHT I WAS DONE!! This just doesn’t seem fair! I cannot afford this $21.00 a month fee. But I’m stuck with this equipment that is useless without the app. Please someone fix this issue!!

Knowledgeable installers and they cleaned up after themselves. The Installers spoke intelligently. They answered any and all questions we asked. We were very pleased with the overall experience and I would recommend them to all my family and friends.

So far so good... been with Vivint for over 10 years and counting. The customer service goes out of their way to make sure you the customer is satisfied. The installers that comes out to your home always do a check on all the equipment fo make sure it's up to date.

My doorbell started ringing all by itself. I called Vivint and got immediate assistance to resolve (reboot of bell/system). Very easy (on my end) at panel. Resolved. Service agent was great. This happened again, about two months later. I called Vivint, rebooted system. Problem resolved.

We switched to Vivint from another very respectable home alarm company. The service is more comprehensive, modern, and reasonable! No complaints since installation 3 years ago. We feel very safe and protected whether we’re home or away. Vivint personnel are the best!

Equipment could be better and price could be lower. Improvements can be made to update the network and the equipment. The cost was higher at one point but has now decreased but is still exceptionally high for the value of the equipment.

Video quality and sound are poor and shuts off during storms. I would swap if I didn't have to pay for the expensive merchandise. I think other systems have better quality video, accessibility, and price but I went with what a friend recommended to me. Only cool thing is locking/unlocking the front door from our phone but you can do that with any other system. Overall I think it's overpriced and not good enough quality.

Our lawn sign faded the first year. We really need another one. Every time we have had to call the customer service has been excellent. They know exactly how to help us. The value is not as good as Simply Safe.

I like Vivint for the customer service you receive when you call, however, I am not happy that because I had to replace my garage door opener (same brand as when Vivint installed system but newer model of opener) they (Vivint) after a number of years have not updated the alarm system to accommodate a newer model of garage door opener. That was the primary reason I choose Vivint (because I could open and close my garage door remotely) after I was only able to take advantage of it for a few months before it (the garage door opener broke and the Vivint system) became obsolete. Now I am stuck in a 5 year contract and am not receiving the services that I originally bought into. I have numerous times asked them to research the problem and come up with an answer - to no avail. So I am counting down the days that I can complete my contract and change security systems.

I was very pleased at first when I got the alarm system. But then, you all changed up services and deleted things that I had become accustomed to, and still expect the same rental fee for services you do not provide anymore. I’m talking about the Space Monkey as well as how the iPhone App no longer works the way it used to. When a visitor is detected, my phone would actually ring so that I could be notified. That was a plus for me. I recommended other people to your company with that feature alone as a selling point. I also never received my garage door opener! I’m very disappointed with it all at this point.

We are pleased with our newest panel which is easy to operate. Very impressed with the doorbell video system tied into our home network. All around good value and reliable response to alarms and support.

I have had technical issues since we got the service in 2014, and I have called for service on phone and in person several times. The equipment is not working well, the blame is put on our internet provider (AT&T), or location of the equipment etc. It is never a Vivint issue. The 5 year contract is unnatural in other Services for Alarms and Coverage, when this is over we are done.

I would strongly discourage anyone from signing up with this service. It worked fine for the first 6 months, but ever since - there has been at least one component that does not work, the play back feature works occasionally but not when you really need to scroll back to see something, 1 or 2 cameras out of 4 is always out of service.

Every aspect of our experience has been terrible. Every piece of equipment is faulty. No one can resolve issues. Overpaid for months on end. New equipment that was to be sent wasn’t even ordered to do so. We should be allowed to cancel our contract.

Had system removed after 3 years as we sold our home and are not buying another. All equipment was paid for but will not let us out of a 5-year contract that I do not remember signing. I do not feel I have been treated fairly as know I must continue paying monthly for the next 24 months for no system.

We have been Vivint clients for a number of years on 2 properties and have received good service. Our needs are met efficiently and professionally at all times. The call center is always very friendly and personable. We do recommend Vivint to our friends and family.

I have found that the camera has so much delay in notifying me that someone is at the door, that by the time I respond, they are gone. Also we have random issues in arming and disarming from our phones.

Cameras are constantly offline, doorbell and doorbell camera has not worked in months. I have to constantly call to get cameras working and then they only work for a few days. Their alarm monitoring is very good, they are quick to make sure everything is ok if Alarm goes off. Cameras are important to me for security, so it’s a bummer they can’t get the rest of their system working.

Great customer service! Always willing to help me through the process to fix the issue or sends a new replacement part out for free. The equipment quality is nice when working properly. Sometimes the 24/7 recording will stop working and have to reset it. Another issue are some but not all of my cameras will appear offline on my phone app and will have to reset those as well. Kind of hard to fix if away from your house when issues like this happen. Overall, I’ve enjoyed having the peace of mind that my family and house is secure with Vivint.

Service call, my monitor was not up to date on the panel. I got off work and notice my alarm panel wasn't working so I had to call to figure what was the issue with my alarm not working. So I had to fix myself.

Been waiting for a smoke alarm for about three weeks and apparently, Vivint doesn’t care about my family safety and possibly going to look into a different company that cares about the safety of their customers so I advise you checking into why I cannot get a smoke alarm replaced.

VIVINT.

Vivint, by far, is the worst home security system company that I have ever had. I paid off, and closed my account over 2 years ago, and just recently I was informed that I owe you more money and that the account is still active. So just to make myself clear... Deactivate my account IMMEDIATELY, and understand that I am not paying you one more red cent.

A door-to-door salesperson from Vivint said I could get a rate of $29.95 if I called Vivint. My monthly rate had just increased from $35 to $50 so I called. Nothing could be done, but one of the representatives I talked to said I will be able to negotiate a better rate in October. In the meantime, I'm stuck with the $50 rate. I'm hoping this is true.

Called Friday and had my system installed on Sunday. This system was exactly what we were looking for and fair priced. The first time I called the representative was very nice and gave me all info needed. I was very impressed with the installer, he is new and was very pleasant and professional. He cleaned up after himself and patched a small hole after I decided to change panel locations. He had a coworker join him for a short time to assist since he was new. The co worker was very friendly and knowledgeable. Seth (main installer) went over the system with me and left me his phone number in case I had any questions. So far I am happy with this system and how the technology is advanced. One thing I do hope is at some point the company could support Nest Cameras.

Hi will be canceling services in the future due to no support in Yellowknife. I have a camera not working and cannot get it replaced due to no support in the NWT. Support staff has been great with trying to correct the issues.

Overall, we are happy with the product when it works as it should. Often we have trouble view the cameras remotely. We have updated our routers and modems as recommended, but it did not help. Regularly the cameras will go offline, with no type of notification from the system. We have made phone calls into customer service, but nothing they suggest works. Outside of our issues with the cameras, the system works as it should.

System is sluggish. Mobile app is so slow it feels like its 2004. Camera load slow, doorbell ring is lagged. And by the time the camera feed comes up the person is gone. My internet has 300Mb upload connection so it is not on my end. Open certain doors in house and chime goes off 5 seconds later. Had I not spend so much money on equipment I would probably have already changed providers.

The keypad replacements are completely USELESS!!! This is a deal-breaker, I plan to transfer security service for our home to another company as soon as our commitment is fulfilled. The previous key-pads would light up and clearly indicate when the system was on or off. The replacements DO NOT have any indicator lights as to the system status nor are well lit, so we can't see the buttons at night!!! VERY DISAPPOINTED!!!

I have been with Vivint for several years. Customer service is top notch, them is very respectful and professional. They have great service, great prices. And they are very patient. I would highly recommend them to anyone that is looking for security systems.

The cameras are horrible. Don’t record right. I have called Vivint and they say they will get back to you. They don’t. A tech has been to my house to try to fix them and they said it Durant calibrate. Vivint blows you off once you're in a contract. Can’t wait to get out if contract. Horrible service.

We got system 8/10/18.. By Nov noticed heat was not right. Bill shot up. Started calling in December. I keep notes on things like this. Sent another to put on ourself with phone instruction. Was given some $ credit. Kept saying Failed. Tech comes out hurriedly changed it. Next day same issue. Another call another one to be sent. Same issue. Testing then done on phone call. I'm March paid for Airtron AC\H service to remove and put back in our original one. No more problems. A couple issues in May with Ring doorbell worked out over phone. 5\23 camera issues, offline and needed updated. Lately notice Ring doorbell camera doesn't always work but have not reported it yet. Nothing on booklet we got day signed up. They take payment from bank.

I really enjoy the service. I love being able to check on my home whenever, wherever, anytime. We do have an issue with one of our outdoor cameras going offline every once and a while. The other issue is with Google home not being able to differentiate between Stay and Away. Other than those two minor issues, great product!!

Vivint, was unable to reset our mobile app password, spent 3 hours on the phone with various customer service reps! We were lucky after a few days my husband was able to recall it! Reps were helpful but never able to provide us with the information we needed. Don't believe we ever got an order number.

I have had nothing but good experiences with Vivint. Sensors work great (if there was a problem in the past (sensor going off due to sensitivity of sensor was set too high), all I had to do was look online or call to get it resolved immediately. Would never switch to any other company.

Their cameras are great except the doorbell camera which is poor. Service is prompt. Cost is a little high. System add-ons are pricier than comparable products like thermostats. If you want connected home choose a different company. They are basically an alarm company.

Love our security system with Vivint. Feel much safer knowing my house is secure. Love the nest thermostat too. Customer service is always there for us. If we accidentally tripped the alarm they were very understanding. We have had no problems since all the kinks got worked out. Would recommend Vivint to everyone.

The sales team showed up on my door at 8:00 pm, I was interested in the product and I told them let me think about. After after 10 mins they showed up at my doorstep to install the equipment. I told them it was late. Was assured it won’t take long but it took over two hours.

I have had Vivint for over a year and have been completely satisfied with both the day-to-day service and customer support. The ability to access the system through a phone app is extremely convenient for my family and I. We are satisfied customers.

The only thing we think about is the monthly cost. Other companies charge less than our monthly charge. Because we'd like to add outdoor cameras and this would be an added expense, we may consider estimates from other security companies. However, we have nothing but good things to say about your service and the assistance we receive from Vivint.

I like the service and customer service as well. I do think you are really expensive and there are lots of new options now. To get my monthly bill to where I could afford it I had to sign a new contract so that was annoying.

We have had a Vivint Alarm installed for many years. During that time we have had the alarm go off several times. We have never been sure if those were false alarms or that the alarm did its job and scared off the intruder(s). We have a greater feeling of security when we leave for a trip knowing that the alarm is watching the house. It is well worth the price to us.

Well where do I start, my system has not been upgraded, I cannot get the new app to work, my system needs to be upgraded, and at no cost to me. I am seriously considering changing to another system, one I control. I had to pay a fine because of your not contacting me. When the alarm was sounded, no contact, and then you sent police to the house, I had called to tell you that you should pay, all I got was a text telling me it was my fault. And now you ask me to rate you, not even a 1star so you can call me. But unless you have a better deal for me, and upgrade my system for free, please don't text me hi.

As I mentioned when I spoke to the representative about how much the alarm keeps going off because of equipment failure he said someone was going to call contact us and get it looked at and I’m still waiting for the phone call and I’m also still waiting for some sort of response I have yet to hear from anyone. So as far as customer service goes, you need to work on it!

We recently had issues with our door lock keypad going out. After several helpful attempts with a service rep, we figured out the keypad/ lock needed to be replaced. It was a very smooth and easy process and the rep helped us through it all.

A representative stopped by, explained the benefits and how it compares to our previous system, and then had an installer there 20 minutes later. Super simple process from start to finish. The installer explained how to use the system and helped is hook up our other compatible smart home devices.

The technician and installation went smooth. There was a lot of wait time and downtime to correct the name and email address that was in the paperwork. After the technician left we tested the doorbell and it works intermittently. We press the doorbell button and sometimes it doesn’t ring. This needs to be fixed immediately. I would also like to get a test report of all the zones tested and what is the entry path when entering the house.

Have had multiple issues with Vivint that seems to just reoccurring. Updates to equipment are up to the user to find out for themselves. They offer no notice about upgrades. They require the user to troubleshoot the problem and ask that you take apart control boards or reset the door camera. We have issues about every 3-4 months. Can't wait until our contract runs out so we can get a quality company.

These folks are great From start to finish. They follow the rules to be a great service company and provider! Would recommend to everyone we know. This is the best system that is on the market. Please let them discuss their plan.

Terrible customer service! I am basically just waiting out my contract! I also asked to have my bills emailed to me each month and this has yet to happen! Half the time my camera doesn’t work, when I call they want me to spend an hour trying to fix it! Isn’t that what my monthly payments are for! I would never recommend this company!

The sales rep Blaze was awesome, and checked in on our install throughout the process. There was an issue with our doorbell but Blaze was able to get a tech named Caleb to come by and quickly asses and fix the problem. Very impressed and happy we went with this company.

Awesome. The sale representative and the technician that installed my system were awesome both of them knowledgeable and professional. They made sure theatrical we understand how to operate the new alarm system. I will recommend or refer them to my circle of friends and relatives.

Very professional. Listened to our concerns. Took extra time to help us find the best placement for our control panel, and cameras. We had a house full of kids and they were even patient with them as they played and asked questions. Courteous, polite patient and made us feel like family. Excited to be a Vivint customer.

Any issue we have had they have been very helpful but the door to door sales man was a bit of a liar and con. Promised things that could not be fulfilled and while he left his number in case of issues, never ever answered it or returned a call. If I had to do again I would be more hesitant only for that original experience.

This surly young man rang my doorbell, I answered, asked him if he saw my "No Soliciting" sign. He said yes. He said he wasn't selling anything. I saw the propaganda in the folder he was holding and it was obvious he wanted to sign me up for Vivint home security. I said, so you ARE selling something. I told him to pay attention to no soliciting signs. He asked if I'm "always this rude to people" I've just met. No, I'm only rude to solicitors that ignore the "No Soliciting" sign. I then went to the BBB website and looked up Vivint. You should, too. I hope no one falls for this company's line of BS.

I purchased a home security system to keep my house and my surrounding property safe. When the young man from Vivint came out, he explained the technology in layman’s terms so it was easy for me to understand what he was talking about. The team who came out to install the system was very professional and courteous as well. I was also trying to get most of my family and friends to go ahead and choose Vivint. So far, the system seems to work for my needs and I like the technology support. I have everything I need for my home and I like the cameras. The clarity is really good on them.

Vivint came to my house to do marketing and they were very good to talk to. They explained about the system, the equipment, the prices and what I might benefit from it. I liked what they had to offer and went ahead to get it. I really like the Vivint system. Then another representative came to my door a couple of months ago and I asked about getting an extra camera. He gave me a very expensive price. I asked if it was possible to upgrade my system and get something like a loyalty plan. He said he didn't have anything that he can offer.

I have been very satisfied with your service. I canceled for the reasons I gave you. In every instance your staff has been there with answers and explanations. I would highly recommend VIVINT to someone wanting a security system. Please accept my sincere thanks.

My smoke alarm was faulty. It kept chirping and a customer service rep from your company walked me through disconnecting it. My replacement should have been here about two months ago. Have not re received anything and no follow up call. Disappointing. I also need my front door alarm changed.

I have been locked in a contract for the past 3 three, have requested to get out for a yr. My service is lousy, cameras don’t wipe, doorbell doesn’t work, customer service is not helpful after being in the phone for more than an hour every time without my problem being solved. I have given up trying to fix this lousy service and am being forced to pay for something that hasn’t worked for about 8 months.

The sales rep. as well as the installer were friendly and helpful to my needs. They were straight to the point as to what they could provide without trying hidden cost for their services. I was well pleased with the outcome of what they provided.

It was a fantastic experience. The technician was very efficient professional and wore booties to keep the house clean. He was very thorough and answered all of our questions. He walked us through everything. I would definitely recommend this to my friends and family.

The change to the Vivint Smart installation was seamless & quick. Travis explained the process for the change over. Pierce and helper technicians quick, helpful & professional during the installation process. The door lock was a little more challenging because of the age of our house & door.

Vivint got to be an industry leader by providing the best product with fantastic service at a very competitive price. Lately, success has gone to their head as the customer service is weak, they really do not care about the customer and their equipment is dated. Either they will change or they will cease to be a market factor. If I wanted to be treated like an ADT customer I would have gone with them in the beginning. It would be easy for ADT to buy Vivint as the service is now very similar.

Sensor low battery over my sliding glass door. I could not get the sensor open because the sensor was placed too near the top of the door frame in vertical position. I am elderly and had no one to help me. Your employee disarmed that sensor so I could use my system.

Can't rely on when the alarm will go off. Also if it is a real situation or if it is a false alarm. When I wanted to cancel my service I was told I would have to pay for the equipment in full. Why would I want faulty equipment???

I have been a Vivint customer for nearly 2 years. My overall experience has been pretty good. There have been a few kinks to work out with internet connectivity. Initially the system was linked to my home wireless network. But, it was intermittent at best. Then a tech came and installed a Vivint dedicated router. The connection problems still occurred. Finally, the 3rd time a tech installed a wired connection that piggybacks on my home wiring. That had been perfect with no further connection problems. On another note. A few weeks ago I made a quick trip to the local grocery store. Before I left, I activated the security system. However, as I wad backing out of my garage I got a warning on my phone that my garage/home entry door was not closed. I got out and pulled the door closed. It was just slightly ajar. I put my phone on silent and went off to the store.

Just wish you used a different security company in Las Vegas. It takes them forever to get to our house. We can be out on the other side of town and get home quicker. Other than that everything else is great.

The screen just blinks and roles. I did this once for 45 minutes. I can log in successfully on my phone and do what I want but not on my PC? Help! I am using Norton Security Suite, Norton VPN, & Windows Security.

I have been with this company for almost 6 years. This will be my last time getting service with them. Their customer service sucks. Their equipment has a lot of flaws behind it and if you need something fixed they send it out to so you can do-it-yourself. I've had a technician come out to my home be rude to my family and the company offered me $50. I never wanted their services again.

Awesome installer. Great job. Would refer him for any job. Would love to use him for my Brooklyn installs as well. He was very cautious and clean on where to install lines and drill holes. He was very prompt and courteous.

Poor internet service. I have tried to log on to my account. I keep getting ERROR. Tried to talk to a customer service rep and keep getting disconnected. Can't rate customer service rep because I have yet to talk to one.

Called to cancel my 42 month contract that was over. Rep offering lower package but wanted another 12 month agreement. I will leave this company when this bait and switch agreement is over. There are other companies out there like Simplisafe.

New homeowner. The gentleman were professional and asked where I would like the new equipment, important to me because I’m a Type A person. Very professional and the installation was quick and they cleaned up afterwards. Extremely happy with equipment and overall experience.