Vivint Reviews

Great customer service. Joe was pleasant and professional. He got the alarm up and running. Much thanks! He walked me thru everything explaining how it all works. Definitely would recommend Vivint and to ask for Joe. We are so happy we decided to activate the alarm system.

Technician was very knowledgeable and helpful. He arrived on time, Quickly installed equipment and explained everything thoroughly. I would highly recommend to anyone looking for a quality home security system that’s easy to work. Vivint is the best out there by far.

Charles made the activation process easy and he was very efficient. He made sure to thoroughly train me on the system and ensured I was comfortable using the screen and the app. He was mindful of Covid 19 etiquettes and was very kind. I highly recommend Vivint due to their simplicity and outstanding customer service.

They were in and out in about 2 hours for the complete installation and walkthrough of the system. Very professional and efficient in their work. We were especially impressed by the fact that they asked for a broom so they could clean up shavings and pieces from any holes drilled. Our house is brand new and doesn’t have internet yet, so the fact that we can have a home security system of this caliber without it is awesome. They forgot that a specialist has to do the smoke detectors in Texas, so they have a return appointment scheduled for later this week. Overall very positive experience.

Thanks to Matt my experience was great! Quick and fast! And good price!!! I am very excited about the service and I hope it works out great which I know it will. I’m looking to refer ppl to have this service. Keeping your home safe is so important. I’m in an apartment and I feel better having it now.

Shene and Colby did a great job installing my whole system. They gave me really good information, taught me how to use it, were quick and efficient, and very thorough. They had difficulty locating a wire and did not give up until they found it. Friendly and helpful guys. I’m just getting used to the system but I like what I see so far

Everything was awesome and good. Customer service was great and the installments went well. As of now I do like my cameras and I also like my security system that has been provided. I would like to say that everything is fantastic and good. Thanks.

I was very pleased with the experience. Questions and concern immediately addressed. It was a very pleasant encounter. I can't wait for installation. I will feel so secure with this system. I just hated I couldn't have two doorbell cameras. That would been great especially while running a business from home.

Simple, fast install. So far, very pleased with my decision to activate the service. Great communication from the moment appointment was booked. Equipment is great and has much to offer. I have peace of mind know my family and home have an added layer of protection.

Service was quick. He did an awesome job. Communicated along the way. Kept me informed of everything he did. Installation is seamless with the extra holes drilled. No mess. Thanks a lot. I would recommend to any of my family.

Vivint,

We got it installed last night and the technician was an awesome guy. Very polite and very efficient in what he does. He finished installing everything and went to close his work order and could not so we called and was told we did not have the finance application. That it was lost or missing so we spent about an hour and half on the phone with them dealing with that and had to redo the whole process and it took till 1130 at night in doing so. So I would say this was a very bad first impression of Vivint so far.

Great service and setup. The technician and sales team were pleasant to work with and very knowledgeable. Equipment seems to be well built and the technology more robust than our last system. We hope it is reliable for years to come.

My overall experience was positive with Vivint. My initial appointment was a no show but the field manager insured my next appointment was successful. The. Installer was fast, knowledgeable and provided thorough training of the system. I would recommend to those looking for an effective and dependable security system.

It started with the sales rep team. Friendly and knowledgeable. After being sold on joining the Vivint family the install team arrived. Equally friendly, professional and knowledgeable installed the equipment agreed soon. They went above and beyond to make the experience great. I'm very happy to be a part of the Vivint family.

Installer did a wonderful job. Highly impressed. System is user friendly and very effective. I would certainly recommend this system to a friend. I was also happy with the manner the sales person approached me and explained the characteristics and features of this home security system. Good job!

Great job and was very professional, thorough, and courteous. Explained and demonstrated to me how to operate the system. I am very pleased with the installation of my new security system. I would not hesitate to recommend this service to my friends.

Jimmy was thorough, personable, & professional. He walked through the information I asked for in a clear and concise manner. I’m trusting that the monitoring & equipment will work with the same efficiency. I would not hesitate to refer friends and family to Vivint.

Very happy with their security system! They were very fast also the guy help me made sure he went over everything with me and made sure where I wanted my cameras to be placed... Super awesome job! Thank you very much!

The technician was very clear and understanding with letting me know about the product that I was having installed. He went through all the paperwork and signatures with me then after he installed the camera, he gave me a walk-through with it. Very impressed with his work.

Fast service! The installer was very professional and polite. Explained everything, took his time with me and made sure I was secure in how to operate! You don’t find that kind of customer service anymore! Will recommend Vivint to everyone! A+A+

Hello good afternoon! I really wanted to commend Nicolas, and I am not sure that I did. We have GREAT service from Nicolas last November and wanted to affirm what a great help he was! And hopefully, you will amplify our commendation to the maximum of your culture. Our review quite simply is: on a scale of 1 to 10, Nicolas is a 42! Please let Nicolas know how much we appreciate him. Many thanks, William **

Brian was polite, neat, patient, very informative, made sure that we understood how to use the system. He was pleasant at all time. I would recommend him always. Very knowledgeable. He really enjoys this job! He made sure you were comfortable with handling the service.

The technician was friendly, approachable, and knowledgeable. He arrived within the accurate time frame and thoroughly explained how to use the system. He even let me add on additional security measurements, I hadn’t previously requested based on his perception of the layout of the home. He even swapped out the thermostat I selected to save me money AND have it be compatible with the system I selected.

Best equipment, fair pricing, but our Installer was efficient, cordial, clean and professional. Top notch! By the way, the latest camera picks up audio from across the street. Insanely good! It’s a great feeling to extra secure in your own home.

My tech was on time and very professional, he was very patient with and kindly answered all my questions. We had to call customer service about some billing questions and they were exceptional as well. I have no problems recommending this company to anyone as they have really come through for me.

System doesn’t work, tech doesn’t understand the problem, I need someone who can fix it. Can’t operate the system or find the problem. Doors are offline, repeater the many connected, tells me that’s a different department, I have two main units and he doesn’t know why. I asked for a tech to come to my house and that was denied. I need help to fix or you can come get it off my porch.

The technician was amazing and very friendly. We really appreciate his friendliness and professional demeanor. From beginning of job to the end, he explained what he was doing. He trained us on using the products. I just can’t say enough good things about him.

DJ was our tech and he was incredible! He was patient and super knowledgeable. He made this process easy to understand even for us non tech-Savvy people. So far Vivint is crazy user friendly and I’m excited about having easy access to our cameras and not having to re-charge them.

Install was very professional and done fairly quickly. Everything was explained very well and showed me how to work everything. My sales person was very helpful also and explained options and features very well. Tech also left with cleaning everything up and boxes stacked neatly out of the way.

Our Tech was great! He took time to go through everything with us. He was very professional and knowledgeable. He answered every question and showed us how to use the app and our panel. He made sure everything worked. And that we were comfortable before he left.

I really enjoyed the customer service and I will be trying y'all equipment in 3 to 5 days. I'm hoping y'all product is just as good as y'all customer service that means I won't have any problems because that was excellent.

My technicians Rick and Spencer were absolutely wonderful. They were very knowledgeable, extremely informative, and personable. They had a great sense of humor and they were very focused on doing the job. When the job was done they gave me the best training on the system. They were patient and extremely professional. Good job Rick and Spencer!

Lester And Cindy provided excellent sales service and the installer Jason ** was extremely knowledgeable and experienced. He was very efficient and made sure that everything worked and confirmed that I had a full understanding of how it all works. Because of each of them, I will always trust Vivint with my home protection and care.

System doesn't work. Phone app won't load. Disappointed in the installation process. The deadbolt locks but doesn't unlock. Can't load the app from the links as the password was never able to be instituted. Very disappointed. Why would this be a situation to deal with.

Good system love the app and service seems great. The tech was friendly and very helpful with my questions. The front doorbell is awesome and the back camera really does keep the house slot more secure when my girls are here alone.

Adam & Oliver were pleasant. Very clear, patient in explaining everything we need to know. Neat workmanship on installation. Conveniently scheduled, well located the control panel. Good features for choices of things that doorbell sensor can do. Didn't take up much of our time.

Our technician, Roden was very informative and personable. He was able to install our security system and answer all of questions that we had. It did take a while for our doorbell camera to work, but Roden took his time to figure out what was wrong and switched it out for a new one and it worked. I would definitely recommend him and Vivint to a friend.

Thought salesman said my Brinks had been bought out. Now I think I have a much better product. When we use it more I think we will like it even more. My 88 year old husband who is prone to be forgetful worked it by himself the very first day. If the total monthly payment is 60.00 we will be very happy! We have yet to decipher all the paperwork but will get to it.

Changed my home security system from ADT to Vivint and experienced immediately satisfaction with my decision to change. The technical skills and quality of the service exceeded my expectations. Would highly recommend Vivint to everyone. The quality of the system and the ancillary devices far exceeded the functionality of the services and devices provided by ADT. More importantly, the cost of the monthly fee was lower than the yearly increasing cost of ADT.

The installer Sean who's awesome he went beyond Call of Duty. I really like the system and being non tech-savvy he really made it easy for me. He's a big asset to your company. He showed up on time. He was very professional and very respectful.

Josh was extremely knowledgable and friendly. We felt very comfortable switching to Vivint as he explained everything before and after the installation. We are very happy with the new security system that Josh installed and with our experience with Vivint so far has been efficient and pleasant.

The technician was very professional and explained everything. He cleaned his tools and showed my husband and myself how to use the system. He was also prompt when coming to appointment. The system will help give my family peace of mind. We will definitely refer Vivint alarm.

Jerry was great explaining all the Vivint features. He did not pressure us to buy and was patient answering all questions and making us convinced with the product. I look forward to Vivint’s security system protecting our home for years.

I was unhappy with the monitoring company I had been using for years, once the sales been Blake came to my door and showed me the offering from Vivint and what it offers for my safety and a peace of mind when I am away from my home I decided to have them install their system into my home. The technicians were very friendly and make sure I understood how everything worked. I am very happy with the choice I made for security for my home.

Friendly customer service, not pushy and listen to our needs. Didn't push extra equipment on us that we didn't want. Installer was here when they said he would be and was done installing pretty quick. Cleaned up his mess as he went and didn't leave it on the floor. Very pleased so far!

The sales rep was very friendly, knowledgeable and made me feel at ease with my concerns and questions. The technicians, although new, were very professional and attentive as well as punctual. The system has been great so far and I would definitely recommend it to family and friends.

The installer was very professional, he explained everything he was doing and all our options. Showed us how to work the system. I appreciate all he did for us. It is very helpful for us in learning a new system.

Yes I have already been talking to a few of my friends about this new system that I have installed in my house. I really like it and I think it's a good deal for people to get and I also plan on telling as many people as possible. A few of my friends I will be showing this to them so they can see or idea of what I'm talking about as well.

They were clear with everything and were very thorough about the products and services. They were respectful. They did what they said they would do. The equipment was as they had said. They helped set everything up on my phone.

Vivint has been a great experience. Their system are built with advance technology that supports smart home experience. They offer an environment where you can monitor all smart devices thermostat, Alexa, etc. The display panel is functional you can see video from every camera.

They are so professional, nice and know their stuff. They deserve A+++++. They knew where everything went. Cleaned up at the end.. I Loved their company. Thanks guys. I will def spread the word about the company and great people.

Tyler was amazing with us, he talked us through everything and did the installation in a timely manner. He was very kind throughout the entire process and taught us how to use the pad, the app and we had no issues whatsoever.

The caller was great and gave me all the info. Davis ** was very professional and efficient and did install very timely. He explained everything to me and set it all up so that I understood how to operate the system.

My installers were awesome, very helpful and friendly!! They made sure I knew exactly what to do, how to do it and when to do it! The install time was less than I expected. They came at the time I asked them to.

I would tell my friends this is good way to protect their family members as well as their property. This system helps not only to protect you but also to help you to save money from your homeowner insurance. It is amazing!

When I was deciding on to use the security system my sales rep did a great job on explaining everything to me. When I had received my package he had notified me to see how Things were going. So far everything has been perfect.

Perfect service, absolutely not complain, very professional. Thanks, the technician was on time. Really nice guy, he show me step by step how can I handle my new security system and now I’m happy and safe in my home. Thanks.

On the day of 03/13/2021 Andrew ** came and did my instillation. Andrew was very friendly, and amazingly helpful. He answered all questions I had to the best of his knowledge. Andrew kept his mask on the entire time and still practiced social distancing. He did an awesome job with making sure his job was 110% complete and perfect before he left.

Installation tech was very friendly and went over how the system works. System seems very user friendly. My daughter has the Vivint system and in the Vivint app I am able to toggle between her system and mine, I love that feature.

Diego is very knowledgeable about the system. He was very patience with me. Diego is very polite. He was willing to review the system with me as many times as I needed to feel comfortable with it. I’m very thankful.

This is a fantastic service. It makes me feel safer. I can keep an eye on my property even while I am away from the home. I would recommend this service to anyone who wants to have peace of mind knowing their home is protected.

After a disappointing experience with our previous security/alarm system, we decided to give Vivint a try as they are also our Solar provider. Tristan, from Vivint, came out and installed our new system. He was professional and courteous and was very helpful in making sure we understood the system and answering all of our questions. The Vivint system works great and has surpassed our expectations for functionality and services.

Both technician and sales rep. Were extremely friendly and professional. They made adding security to our home quick and effortless. I would definitely recommend purchasing this as your security system. And it was easy to customize the package to include what we wanted.

This was a great experience, I’m very happy the way I was treated by my salesman, he made me feel very comfortable & explained everything very well, & the person that did the installation was kind,& very good at his job, I’m very satisfied & happy that I joined Vivint for my Alarm.com????

Door lock. Two cameras, two door lock. Split my door. He split one of my door hinges and took off the metal clips that hole that go on the door and left bare wood on both doors bare wood. I like the system but it could’ve been done better lot.

The installation person was very professional, polite, and friendly! I watched him throughout most of the installation process and he was very quick and thorough. He explained everything to me regarding how the system operates both at the main control pad and on the app on my smartphone. Again, thank you very much Vivint!

Took between 2 - 3 hours for simple installation. Techs were very polite, but didn't seem to have much expertise. They had to keep calling supervisor for more instructions. I would rate their service about a C- to a D+.

From the sales rep to the installer everyone was so friendly and let us know every little detail on what we was getting even down to the little details as where to put everything! Great customer service. I would highly recommend!!!

Scheduling mix ups were a pain. They had to reschedule me a couple times due to their mix ups. But the technician was great. Installation and explanation of the system was great. I love the app and so far I love the system.

Fernando is awesome and helped us get set up with everything we needed! He’s a great asset to your Vivint team! Thank you! We know if we ever need anything we can count on Vivint and Fernando. Thank you so much!

Very good. I would recommend my tech to any and everyone. He was very understanding and a very good teacher. He made it very easy for me to understand my smart home new features. I'm ready to be able to start enjoying it.

Jeff and the trainee did a great job with the install and explaining everything I recommended a friend to Jeff. Great job Vivint. Jeff and trainee respected the house and everything inside my home. They provided added value service.

Our experience with Vivint has been great. The products and services are wonderful quality and the price is definitely worth the security that the system provides. Our installation with Smart Home Pro Caleb went great. He installed 12 sensors, a doorbell cam, panel, outdoor cam, motion sensor, and glass break sensor in a very timely manner and very efficiently. He was very friendly and personable. Great Customer Service and Products!

Great. 10 stars. Will recommend to others. May think about naming my first born son Vivint. But that may be too over the top. May think about naming my next pet Vivint though. Will think very very much about that.

Downloaded the app but can't get into it, because it's asking me for a password and won't send a link to set one. My home is not armed as of yet and have no clue what to do next without access to the app.

I got my security service, smoke detector, cameras, and much more all with one company now! The service was fast and professional. My sales representative Nathan and technician Toy was absolutely the best! I would definitely recommend this provider to anyone that need home or office security!

At first it seemed almost impossible to get this set up, I work out of town, but when Tyler came and got us set up, I was completely blown away by everything it can do! I've been really pleased with the system so far!

We are very pleased with the new security system. The team was very knowledgeable and professional. The equipment is top notch. The camera quality is crystal clear. We feel very safe in our home and know we will be well protected.

I purchased my system up front and I got a really good deal. They installed it the same day and they offered monitoring service on a month to month basis. The technician did a really good job installing the system and explaining how it works.

Mikal ** was outstanding. Her product and procedure knowledge was excellent. She moved at a good comfortable pace and took time to explain and ensure all protocol was met. I highly commended her performance. Thank you for your time and patience.

Just had Joe ** with Vivint Security Systems sell and install a great system in one day, awesome work, great service. Joe listened to our needs and concerns and sold us only what we needed. Not like these other companies wanted to sell me more than what I needed.

I was very happy that Porter helped me with everything. He made sure that I got exactly what I wanted. He made sure that my monthly payment meet my budget. He was very patient. Made sure that I understood everything.

I acquired the Vivint Home Security system, and am thoroughly delighted with it, my mind is at ease knowing that my property and family are protected. From Customer Servíce Representative to the Technician Installer were knowledgeable and courteous. They tutor you to ensure understanding of service.

Oh my God. Chris was so awesome! He picked up my appointment on his off day and came an hour and 45 minutes to service me! Love it! And we kept a good conversation the whole time. I would recommend anyone to him! He is the best! He was even nice to my dog. Please give him a management position. Love it. Love it.

Steven was on time, professional, and patient with my many questions and moving day chaos. Everything was set up perfectly and I have had no issues over my first few days of using the system. I appreciated his thoroughness in choosing the perfect spots for cameras to keep my home protected.

I am happy with the whole process. From the signing to the installation. And excited about the application of the phone apps, I feel like I am really connected to what is going on at my house. And with the smoke detector and the quick response I really feel. Like I can leave knowing my house is safe and secure

I am very pleased with the equipment and the ease of use. The technician was very helpful, friendly and knowledgeable about the system. I definitely would recommend Vivint to all of my friends and family. I am amazed at how quickly the installation process was. The cameras are very clear and precise. Awesome equipment.

I feel the need to review my experience with Vivint in two separate areas: the actual product, and the sales tactics used to sell that product. So far, the product seems fine. It seems to work well, and it is something we were interested in purchasing. However, I did not feel that the sales tactics were honest and forthright. The sales tech told us that we would be given all of the equipment and installation for free as an example home to help them sell their product in our neighborhood. He said they would be coming through our neighborhood tomorrow trying to sell their doorbell camera and having their sign in our yard would help them to do that. He said that they would only be doing free equipment and installation for three houses in the area and the deal was TODAY ONLY.

Very unhappy with the install. He did not do the things he said he was going to do nor did he do it in a timely manner. Taking him three times to come out. Install 3 cameras, glass break infection in front and back door monitor. Leaving trash around the house instead of taking it with him when he left. Making promises he could not keep. Lyft camera that was supposed to be put up in my room with the monitoring system. Left on desk in the living room with wires just hanging everywhere.

The boys were wonderful. They worked in the rain. They answered all my questions. I would recommend your agency. They reviewed all the features they installed for me and how to use them. Of course at my age they had to do that several times. I feel safe in my home!

The installer was very knowledgeable and explained what he was doing. He cleaned up all the saw dust and sheet rock dust. When finished he went over all the features and explained how to use them. He made suggestions on how to start with a general setup and then program custom settings.

Technician came and installed outdoor camera and door lock with no issues and respected household well by wearing a mask due to Covid 19. Was very knowledgeable and overall a good experience on the install. Will recommend to any of my friends and family. We are loving the sense of security we have now.

Been looking for a camera doorbell and this was the best. Pricing, includes installation and excellent service. Technician Cesar was personable, knowledgeable and very efficient. Went smoothly except for waiting for an email to start my account but that was pretty easy too. Would recommend Vivint to anyone. No hard sell either.

Very smooth experience which means from the time the tech entered my home he was very knowledgeable and polite. HE took his time to explain how to use the equipment. I would recommend your company to my friends and family.

Very pleased with Vivint sales and installation. Everything was thoroughly explained at time of sale. Rep was considerate and knowledgeable. Installation was done when promised and tech was also very considerate and knowledgeable. Charges for the product and service were fair and competitive. It allowed us to completely upgrade to modern technology from the 10 year old equipment we had.

Today I had a new camera installed and activation setup. I was very pleased with the knowledge, friendliness, and professionalism of the technician. He was very thorough and showed me exactly what the system will do. He told me about some areas I can improve security if I was interested in the future. I hope if I need assistance or change anything, Chris will be the one to arrive.

Both Ethan our sales rep from Utah and Luis our installer were great. Will recommend Vivint to all. Ethan sold us in January but it wasn’t the right time, told him to call us back in March. He followed thru and got the sale. Great installer Luis ** great guy and knowledgeable!!!!

Mr. ** was beyond helpful when it came to learning about Vivint and the products he can install. I respect his straightforwardness and how he is very knowledgeable. Great worker overall, would highly recommend Vivint off of Mr. ** himself.

I like service. Just started and heard it's a very good. I feel safe and secure now that I your alarm. Now my wife feel good. Now said she can stay at home knowing she is safe. Now I can go on vacation knowing my house is safe.

Very good customer service all around. Very happy with the service and the technician was very professional and informative. I would recommend friends and family. Should have done this sooner. Do not know what else to say but thank you.

John was awesome, spectacular and incredible! He was thorough, kind and helpful! Vivint is more clear and not hidden with all of the fees like ADT. I like the fact that I will own my equipment outright in the future.

From the reps that came to my home to the technician who came to do the install, this has been a very easy and streamlined process. The reps explained everything and went over all costs associated for each scenario I came up with. The technician worked quickly and cleanly, and walked me through the system as soon as it was online and connected.

Positive and helpful attitude from our technician. I felt like he had our best interest at heart. He made adjustments we asked for and made you feel like it was a good idea, and reassured if we wanted them later, he would be happy to help out. Good team work when devices were not operational. A slight question about our garage door not opening from the app when we ask for it but we will call in about that. Overall good experience!

Blake was very courteous, patient and knowledgeable. He explained everything to us in a way that was easy to understand. I was extremely impressed by his cleanliness in all he did. Was disappointed in your sales team as I talked to 5+ people and they all told me something different.

All was great, on time, professional and experienced technician. Provided information about the system and its operations. Easy to use panel and phone app. This system covers all my need for my house and family.

Absolutely great in providing peace of mind and safety to me and my family. Love the great people skills with the team that service my home. Great care was provided in the insulation and clean up after the job was done.

I pleasantly surprised on how thorough the tech was on asking me how and where I wanted the equipment installed. He explained everything so well and everything looks great! Have assisted me downloading the app and showing me how to use all the features. I am very pleased with the services and all the services.

We previously had ADT but they were unwilling to really work with us and your rep Francisco came to our door and saw this completely on Vivint. My wife and I were very satisfied with Francisco as our sales rep and we completely love your app, the size of the camera and your glass break technology. Fantastic. So far so great.

Technician was extremely professional and explained everything thoroughly. He added new batteries and tested out all of the systems. Managed the issues directly... was very discreet in recognizing privacy of codes and other forms I had to enter.. I would highly recommend.. Very good experience...

Vivint replaced an existing system that was phased out. I was very impressed with the Vivint technician. Andrew was efficient, friendly and thorough. The control panel and app is user friendly and professional. I would recommend Vivint’s home security service and installation.

I am very pleased with my home security system, The installer called as expected giving me a estimate time of arrival. He arrived on time went over the details of installation before he began and then proceeded, leaving no mess upon completion. I was shown how to operate the system by him hands-on very.

Took his time to explain to me the process on how the security system works. Made sure everything was up to date and if previous equipment was placed incorrectly he made sure to adjust it. 1 of the door chimes was not leveled, the motion sensor was not screwed in and he made sure the laundry door was secured as well.

The overall experience was excellent. From time of arrival which was quick for both the representative and technician. We asked a lot of questions and everything was answered immediately and with confidence, which in turn makes us confident in our purchase. The products themselves are well before their time in my opinion, just great quality. Anyone not using Vivint is missing out.

Very courteous, efficient. Nice to talk to. Very pleasant and so good to have a person that is good with dogs. He was aware that my dog was very sensitive to the alarm sound.. Very informative about the Deals on his Company.

Our installer was amazing! Everything from install to teaching was a wonderful experience! The equipment is easy to use and the cameras are perfect! The installation was done with pride. Clean up was done. No mess and cords are hidden.

The technician was very knowledgeable and helpful. So far the service is everything I expected for a decent price. The technician uninstalled the previous equipment to install the new equipment. He asked what I wanted as far as camera placement and did a very good job.

System appears to be working as promised. Installers Cody ** and Jacob did an excellent job installing with explanations throughout the installation. Family feels more secure with this system. The keypad and features go way beyond the competition for comparable price. The warranty and support are top notch.

Marvin G. was my installer and he was assisted by a second gentleman, George. They were both very professional, knowledgeable and completed the install in half the estimated time. I was referred to Vivint by a friend and I will highly recommend Vivint to everyone I know because peace of mind doesn’t have to come at an outrageous price!

Technician was very courteous and kind. He answered all my questions. Would definitely recommend Vivint to others. The system seems fairly easy to use. I will call customer service if I have any questions. Glad to have upgraded my old alarm system. Thank you.

The service person was very professional and very accommodating to our situation. He was very patient with the explanation of service. The information was not different from what was explained over the phone. If anyone is interested I will refer them.

Vivint was quick, prompt, informative and our installer was very polite and made sure to educate us on other services they provide. He took his time to make sure everything was to our liking and that we fully understood what he was installing.

Both Julian, our sales rep and Nick, our installer were pleasant, easy to work with, answered our questions and made good suggestions as to what we needed. They did not pressure us to purchase unnecessary items. We were impressed at the new features with this security system.

Representative was friendly and patient with us. Very knowledgeable and helped with learning the system. Explained the system thoroughly and made sure we understood. Also placed where we wanted the items and removed old systems.

We had our Vivint panel system updated. We tried doing it over the phone but someone has to come do it in person. Person arrived promptly at 4:30. I believe the young man's name was Matthew. He was a nice gentleman but seemed a little rushed to explain us with full detail.

Excellent installation, installer answered all my questions and did a great job with the installation. Stephan was very detail oriented, left the house in good order and explained the system to me and provided his phone number in case I needed further assistance.

Best installer ever. Fast. Efficient. Explained everything thoroughly. Even the great lady that helped me on the phone was amazing. I feel safe inside my home already thanks to Vivint especially with being in a new neighborhood and not knowing what characters we may encounter. Extremely happy with the service.

The Vivint representatives were professional, thorough, and courteous throughout the process. We feel confident and secure in choosing Vivint's service. It is great to have immediate peace of mind and security for complete household. Very grateful to neighborhood friends that recommended the Vivint company.

The representatives Trenton and Levi were a great help. They came Monday afternoon and explained in detail each of the equipment Vivint has to offer. They also answered all of my questions providing extra information. When checking for a date on the technician to be available it was amazing that they were available that same day within 30 minutes of Trenton and Levi leaving the technician John ** arrived and had everything up and running for me within a few hours. Overall it was a great experience. Would definitely recommend Vivint for all your home security needs.

Our tech was great, but there was a lot of complex administrative stuff that had to happen before the tech could do anything. Given the 4 hour installation time window, having this (which included review of numerous disclosures and a video guided survey I could not skip through) right at the beginning of the installation window and was tough. I had to leave an important virtual meeting to walk through 20 minutes of admin stuff - if I had been able to do this at the end would have made for a much better experience.

I wanted to pay off my equipment. 30 minutes on hold. Verification process needs to be updated. I can't memorize every security password. There needs to another avenue. Due to the customer service agent's accent I ripped her a new one when she told me that the only way she could help was was with the password and I could not understand she was trying to tell me she could email the password. She then put me on hold permanently. I can understand why. She has a tough job. Verification process needs to be updated. I still need to pay my equipment off. Additionally, you have a walk in store where I can't make payments. Why do you even have a store? The customer service with Vivant had been disappointing and I am trying to give you money. I would have thought you want to make that easy, instead I get stuck in telephone hell.

The representative and installer of the Vivint security system have both been courteous, professional and extremely knowledgeable of the system. We (the homeowners) are still getting familiar with all of the options of the security system and are very pleased. The representatives have made us feel welcome to ask questions. We will definitely share our positive experience.????

Sales personal and installers were very professional and very courteous. They worked very fast and professional. Had plenty of questions that they answered with hesitation, explained how to use everything very well and also suggested best spot for the cameras. Thanks.

I am a senior product designer here at Vivint and I needed to have a full system installed so that I can see how everything works. I also needed to shadow the technician to understand their process and pain points. Collyn was very informative and he seemed like an expert on the installation. He was quick, kind and I think he deserves a raise.

After 2 no shows and 2 rescheduled appointments —— The installer left a mess, drilled the latch slot in my door seam but didn’t even install the latch. Just a big hole with wood dust everywhere. Walls left dirty and system is not even working properly. Not the best experience so far. :(

I was extremely happy. The man that helped me was super quick and understood all my needs. I really enjoyed getting set up it was super easy as well. Can’t wait to receive my stuff in the mail. I’m sooo very excited. Thank you for protecting my family!!

The installer Ron ** was very professional and courteous. He did a great job explaining the whole process to me. It was truly an honor to be in his presence and I hope you guys know how skilled he is.

Had a great installer who had some problems he had to resolve and he did a wonderful job. I would recommend him and my salesman, Julian, to any of my friends. We also had to talk with Vivint customer service and they were very helpful as well. Looking forward to using vivint home security.

Bobby did a great job with my initial install. Very thorough, made sure I understood all the features of my new system. He even gave me his cell to text if I have any questions. Also, my first contact was with Joey who answered all my initial questions and determined the best options for my home and family.

I am very satisfied so far with Vivint. The installer was awesome! 10/10 would recommend him. Everything is working perfect so far and I feel far more safe in my house now, especially when I work out of town and my kids are home.

The technician was professional, courteous, and thorough while demonstrating and installing the smart home equipment. Feel extra safe and protected with my new security system. Thanks Vivint especially to the customer service rep and technician I had the pleasure of meeting.

The tech was considerate of our space. He removed his shoes like us!!! He was very knowledgeable and efficient. We feel confident to operate the system based on the instruction given by the tech! Another task successfully completed thanks to a great representative of your company.

I love the security system, the its head was nice and he did excellent, and I enjoy everything about the touch panel, the all alarms, the clear view, and my mother in law have the same system. Very great.

The technician Brian was efficient and knowledgeable. Took the time to explain the process and answered all of my questions. Installed the system in a timely manner, I will highly recommend Vivint to my friends and family in the near future.

My tech Parker went over and beyond to make sure everything went smoothly! He was very friendly, knowledgeable, and professional. He definitely exceeded expectations!!!! The security system is easy to use and it gives me a peace of mind. I would recommend this company to everyone.

Very pleased with the service and the information that was given to us. I will be recommending James to my friend and family members that have been looking for security services on their homes. Very pleased with the unit. Thank you.

I called on a Friday and installation came the following Tuesday. It took about 2.5 hours to install all of the equipment and then I was walked through the flat panel screen and my cell phone application. I couldn’t be happier with this process. Easy to understand and was set up for me.

Wonderful tech named Mike came to my house, made sure everything was working as I bought existing equipment with purchase of house. However He could not access a second order that a salesman named Remy forced on me saying I was a new customer. A rep named Cindy saw the second account when I called for a new appt because the tech Remy ordered never showed up. She promised me that the $160 something that Remy insisted I pay in advance on my American Express card would be refunded/credited back. I would like a written confirmation of that as the good tech Mike could not find it on his computer.

Rayvon was very helpful today! He was at my house in a timely manner, he answered all my questions, and was very friendly! He helped set up my app which was very helpful. He was able to save us money by finding out that the wires were hooked up to a different system.

My service was exceptional. My questions were answered and my home was respected during installation. Justin called after installation to be sure all went well. Blake did an excellent installation and explanation of how to use the service and install on my phone. There was one problem with the keypad to enter my internet password. Vivint does not have a comma on the keypad and I had a comma in my internet password. Blake had to go to the router to connect. He made it all happen although I could not enter my password due to no coma. I armed my system last night and even though I feel safe in my home, there was a more secure feeling. Thank you.