Vivint Reviews

Technician was quick in responding to my install call. Technician very knowledgeable about everything. Technician pleasant and patient with teaching my family the new system. Technician very accommodating to other technicians at my home for other scheduled repairs. I will certainly recommend Vivint as a security company of choice. Now saving 50% on my home security bill I was paying AT&T digital life for much better equipment and service.

Stephen and John were terrific! The process was easy and quick! All information was broke down from beginning to end! I was unsure of being about to understand and actually use all of the products however, after Stephen and John explained everything I am super confident in our home being safe and secure!

Alarm activated itself several times. Only solution was unplugging and disassembling panel. I have gone twice to the hardware store and haven't found the right screwdriver. Reset should not require disassembly. I have very little time to deal with this. I will try again shortly.

The installation team went above and beyond to make sure that I understood the entire process and they made the system extremely user-friendly. And the sales associate was absolutely remarkable. Josh ** broke down the entire plan and really showed me how it would benefit the family.

Joel ** who installed was excellent. We give him 10 stars out o 10. Professional, very knowledgable, courtesy. Answered all our questions, took us step thru step. We were very impressed. Joel's instructions on how to use were easy to follow, helped with app on phone, explained so we knew how to arm, stay etc. the system. Excellent.

Mason helped us walk through everything. He answered all our questions and was very patient with us. He completed all work quickly and thoroughly. Excellent service! I would recommend Vivint to all my friends and family based on the service we received today!

I had a really good experience with the initial install of my smart home system. I received every feature I wanted with little out of pocket costs. The technician was early and very professional. He was open to and answered all my questions.

Their equipment sucks, every time I call and tell them, they send out a repair person and they say it’s fixed and within a day it doesn’t work. This has been going on for two and a half years. This company sucks.

Equipment not the best and seems to be out dated. Your system can not be connected to a new garage door opener that was installed after I had to replace the broken one. Spend 2 hours on the phone with your tech trying to fix something even I kept telling them something was broken. Tried to charge me more money for items I do not have in place.

Can't say enough good things about Vonz and Luke. You better keep those two. l am an old grouchy man that can be brutally honest... old house, old ways, old school. Vonz took his time to make sure that I understood everything clearly, answered my questions time after time... even though he had already answered them twice. Not once getting flustered. Seemed like he loved his job, you could not ask for a better representative of Vivint. This guy needs to be moved up the ladder quickly. If I owned a business, I'd hire him for attitude alone. By the way... I've never even talked to door to door guys in 59 years. Now about young Luke. I'm not his Father lol. But I'd be proud if I was. Great attitude, work ethic, skills, full of integrity. Went well above and beyond to get the job done. You guys need to get him a service truck. Great representative of Vivint.

Quick and easy. No hassle. Quality works and very nice individuals. I would recommend Vivint to anyone looking for a home security system for a very reasonable price. I’m spending 1/3 less and getting more than I had from the last company.

The person on the call knew her stuff. Every time I've called the assistance was exceptional and better than other tech - customer support departments with which I've communicated in the last few years. The wait time was short as well. The tech arrived on time. Installation was a couple years ago and the young installers were challenged. They were friendly but not well versed on what to do. Apparently that has been addressed by the company. Presently we are satisfied with Vivint and would recommend it to others.

Our alarm was installed when we moved in our house. After about a year and a half, if that, we stopped using it. In all that time we had at least 5 different panels installed. Every one of them had problems. Our outside camera never worked right. Vivint would blame it on our internet connection but we had the fastest internet we could get and everything else would work fine.

My account was double charged! I called Vivint to get assistance and no one ever called me back to help resolve the issue! The rep that I talked to on the phone advised me to send an email with details and proof! I did so and have yet to even receive a callback! Thankfully, my CC company refunded me the money.

Jackson ** did a very fine sales presentation, low key but positive. Bruce took time and did the installation and took the time to explain each step and then how to operate the system after it was set up. Great job by both.

The instillation was quick and the same night. The guys were all so nice and funny. The product is amazing and gives me a great peace of mind. The salesman was informative and I felt comfortable buying my products from this company.

I tried shooing the pro representative away but he was able to offer me a great deal and was able to do the install same day. Representative and installers were awesome. I had Vivint at the old house and wanted to try ADT, customer service from these 3 brought me back.

From the salesperson to the technician, the team was very professional, open, and honest. I had many questions and they answered them directly and honestly. The buying process was well organized, easy, and straightforward. It’s great to work with true professionals with high customer service standards!

Your salesman lied to us. He told us that our equipment payment was only for two years. I found out that I have to pay for 5 years. We still have 3 years to go. I would like to get out from the Vivint itself. I would also like to to give back the equipment, if it will get us out from under the payment. Your customer Service are helpful and friendly when I need to talk to them. I am always having to reboot the panel. Constantly tells me no internet connection. I am not very happy. And I don't know my order number!

Always have to reset my system. Feel like I was ripped with purchasing this. Can't see constant feed. Someone was knocking at my door could not see who it was. System needed another reboot. Once called in the problem. Was told I had to pay to have someone look at it. Fixed it myself but it still constantly freezes. Would not purchase again but am stuck with it cause I was tricked into contract.

The technician was knowledgeable, friendly, patient, and very helpful. She positioned the cameras precisely with minimal direction. She showed me how to use the application on the phone. The picture and video are clear. The audio is clear.

It took several service calls to finally correct our cameras from getting offline. Once we had an actual Vivint technician and not an outside contract technician (that was sent from Vivint service dept.) come to our house, the cameras were finally fixed. They still get offline from time to time, but usually come back online in a day or two.

Horrible service cameras cut in and our stuff got stolen from my house. Cameras happened to not work perfectly. At that time customer service is horrible. No one actually helps me. VERY VERY UNHAPPY with Vivint’s service but I’m stuck in a stupid contract!! Don’t worry. I won’t suggest anyone get your service!!!! Horrible HORRIBLE!!!!!

The service was wonderful. The tech was very knowledgeable and respectful. I am glad I changed. I am looking forward to having wonderful service. I will refer as many people that I can. Everyone should make the switch. It is definitely worth it.

I regret purchasing Vivint. I feel it is over priced. I still have an unresolved issue with my front door lock not being installed. Had nothing but problems with the glass break sensor. I am counting the days till my contract is up.

My technician was very nice and thorough. She took the time to explain to me every individual security item to see if it fit my needs before and after setup. During setup up she was fast getting everything installed and was very patient with my dog who was attempting to assist. I'm extremely please with my Smart Home security system.

My Vivint pad constantly beeps, they have no idea how to fix it. I have had to call in frequently to fix the garage door opener that seems to be running although we don’t even have a garage door opener set up! Very frustrated with no local help.

The initial offer and package were great or so we thought. But during installation, the installers took a big shortcut, very unacceptable. When they ran the power wire for the main display unit, which they didn’t put where requested because the placement would be “possible, but harder for them” (exact quote), so they placed it where it was “easier”. We should have held firm but we didn’t so that is our fault.

Lost my job and had to sell the house. Now I can’t cancel the remaining 20 months of the 5 yr contract with Vivint. Either payoff the remaining 20 months, reinstall wherever I move, transfer the service to other person (which I don’t think is a true option offered from them). So, no matter what, never accept any contract, no matter how many pennies you will save. Not with any supplier, all the same. Better have no alarm.

Although I usually forget my password to get into the site, I usually figure it out when I need to use it. Having the Vivint sign makes me feel confident in my own house. I just said that your customer service people are always very patient with me.

You lie abut the service after I purchased the Equipment and rude customer service and management. And they want to charge me for nothing. And no one call me back. After 30 minutes talk no one call me back and no one.

The alarm system is okay for my needs, and the response is good. The doorbell camera is another story. The delay in notification is alarming. Plus the talk feature is fairly useless when not at home. By the time I log in and am able to use the speaker remotely, it’s always too late. I really wish it was quicker and easier to access.

I hadn't even had this system for 5 months and it was 3 times calling into giving to get a new door sensor because the person that installed the door sensor did not use the right size drill bit and you could not get the cover off without destroying the sensor. Then I still had to pay the shipping and install it myself or wait 3 months for the tech to come out to do it. I have another door sensor that will have to be replaced because of the same thing above. I just hope the battery never goes dead. After I had the system 9 months Vivint wanted to raise my rate which it was suppose to stay at the price I locked in for life, Vivint has tried raising my rates twice now. So in that aspect I gave a poor rating. On the flip side I like the phone app and as long as the system keeps working everything is great.

About once a month, my panel disconnects from the wifi router that Vivint installed. The first time, it took hours for the technician over the phone help me reconnect it. Now, I know that the best way to alleviate this problem is to unplug the router for 10 seconds, reconnect the power, and the problem resolves itself after a while. I wish that the panel would alert me when it happens. What if it disconnects when someone is trying to break in my house and I can't pull up the video because the router was disconnected and I didn't know? That's the most frustrating piece of this system.

We had everything working correctly but the doorbell and an installer came out to fix the doorbell and when they disassociated the devices with the panel to try and solve the problem it broke the smart home commands through Google and Alexa smart speakers. After 10 + phone calls after a 6 month period the best solution was to have my wife set up an Alexa speaker with her email address and Amazon account, this is not ideal because she doesn't have all the skills and related Google and Amazon details setup and doesn't have an interest in it. I gave up contacting customer service to get the account working as it originally did; they even created a ticket to the dev team and they "couldn't reproduce the problem." If I hadn't invested so much in the hardware we would be looking for alternatives.

Great company and customer service. Adi did a great job helping me order/schedule my new system in my new home. I have used Vivint for years and they are very quick to respond on a false alarm so I can trust they will be there when I need them.

I had the most wonderful guys that put my system in. They answered all my questions and they were very courteous and very helpful with everything and they cleaned up their mess which was very helpful with a two year old grandson!! I would recommend Vivint SmartHome to anyone!!

My experience was exceptional, the Set up was fast and easy, Brinn provided great customer service, our agent was friendly and helpful, she answered all our questions without hesitation, Brinn was extremely knowledgeable of the services and products provided by Vivint. The hardware is easy to use and understand, I was pleased that the agent walked us through the whole process explaining the How tos.

So far I like it, I hope it continues to be the same. The person who was putting the cameras on was super nice and cooperative. My friend came and I was messing with him while he was at my... It was SUPER funny????

The guy who came did a fantastic job with the installation and explaining all the instructions on how to use the machine and cameras. And set everything up working perfectly! I will recommend to anyone who is looking for a new security system!

So excited to join the Vivint family. Our technician was on time and very helpful. The installation was done quick and easy. Very self-explanatory. Thank you so much! Definitely can’t wait to recommend Vivint to all my family and friends.

Andrew and Ryan were both very professional and friendly. They answered all of my questions and explained things I need to know. I was impressed by the fact that once I decided on getting Vivant, the products were installed shortly after. I look forward to using this product and am already enjoying it! Thanks again.

Sales associate was professional and patient as he explained the products. Install team arrived promptly and worked together to put my system in place. I was consulted on each decision they made. Procedures to arm & disarm were explicitly explained prior to their departure.

The service was great. Our Vivint tech was on time and efficient with his work. He was very friendly and very knowledgeable. He was also very helpful in finding and explaining the best service for us, explained what options we had and what would be best.

Everything from start to finish was top notch. They are definitely the best in the business sir security. The installation was quick, easy and no hassle at all. The app and security system itself is the best I’ve found. The peace of mind this company gives is a great value.

Erin ** was great showing us the advantages and the installers were great showing me how to use systems. I would recommend your system to everyone. When we went online looking up security system we found Vivint was number 1.

We called to set up an appointment for installation and our service rep was very knowledgeable about the current set up in our new home as well as what we needed to bring it up to date. Installation was scheduled for the next day & our technician was awesome. He was very respectful of our home & even working around our 4 day old newborn! His training tutorial after installation was thorough & hands on so that my husband & I really felt like we knew what we were doing once he left. Overall, we’re pleased!

Jackson, the technician, was very knowledgable and did a great install. He made me feel at ease with his knowledge of the equipment and the system. Super quick install and was well prepared. I'd highly recommend him to any new potential customer.

Great salesman. Great service. Looking forward to having the system. I feel like the options we chose will be of great benefit to our family. I have already been telling my coworkers about the system and how it works. Thanks.

Very professional and prompt and precise. The Man explain their product and were very very friendly. The price was very affordable and I really am glad I chose Vivint. I would highly recommend Vivint to all my friends and family. The cameras and intercom system are very high-tech and well installed. Thank you very much. It was a pleasure doing business with you guys.

Vivint was out today to change an account for us. The technician, Raleigh ** was extremely helpful! He was on time and very knowledgeable about the process. We were very pleased with all of his help and instruction! You made the process easy.

Everything went very well. The only problem is that our iPhone 4s can't run your new APP and the installed Vivint hardware can't run your old APP. Sooo... Now in order to use our new Vivint security system we must purchase new phones! Bummer!

I bought this system only 6 months ago. That was my first mistake. It has not gone a month without something going wrong. It's one thing after another... Today (June 18 2019) I had a tech here to check it out. The outdoor camera worked for a whopping 30 minutes and it's down again... BTW it was working fine when he got here. Because I bought this system it cannot be returned. Save your money shop elsewhere.

The technician was very customer service oriented. He was patient and answered all of our questions. I would recommend our technician to other customers. He provided instructions on how to use the system. He met our deadline that we had in having to leave by a certain timeframe.

So first off, I’m extremely happy with the service and how everything is installed & how it runs. BUT, more importantly... I am way more impressed with your serviceman, Mark **. He went above and beyond, explained everything, walked me through everything, & even more. He even helped me with my Alexa & with a keypad lock I already had. He was extremely personable, amazing with my kids, my parents happened to be here at the time as well & they thought he was exceptional as well. So exceptional that they even want to get a security system after meeting him and watching him work his magic. So overall, I am definitely pleased with my service so far but I am even more impressed with your employee! Thank you so much, Mark!

I am satisfied with the experience; However I was not able to give all stars because I am still waiting for the window sensors. I have reached out to my sales rep Chris. He has consistently lied about sending someone over to add the window sensors. If I do not receive the sensors I will cancel the service.

Solid salesperson and installer. Would recommend to a friend or family. Very kind and answered all our questions. Love the high tech equipment with low cost. Finally have peace of mind for me and my family. Ask about their promotions great deals.

Joseph and Keaton went thru the whole process and were very professional and answered all our questions. Installation was quick and simple. Joseph went above and beyond to give us the best deal. Will recommend these guys to our friends and family.

I love the features of the product. I love the fact that it has turned my home into a smart home while keeping it secure. It has also added my car to the security. The people are great and willing to help. They are working at all times to get the job done! They worked to install things where I wanted them when others said they couldn't and they didn't!

I am very happy with my products. Also Joel who set up my acct was so awesome!! He had amazing knowledge of Vivint products and helped me with every question I had! He was very sweet and friendly... never got that same courtesy with any other security company! I was extremely happy that I received him as my customer rep!! He stuck with me even after I made an appointment and had to reschedule. He was so nice every time! I appreciated that so much! My husband was very pleased to hear I was happy!

The CS was incredibly helpful, we went through everything very thoroughly. Really looking forward to having a Vivint security system! I like that you can set everything up from your phone and go even further in depth with making custom settings on your computer to personalize your locking options. Couldn’t be happier to feel safe and comfortable in my new home.

Please be advised that it is very difficult to obtain good customer service with this company. When technical questions or issues arise, the service department attempts to talk you through the situation on the phone. Often, the technician is not very knowledgeable about the equipment, so this is a lengthy process. Then, if it is determined that a service call is necessary, it can take several weeks because they are not local. When we decided to discontinue our service, we were not informed that it takes 30 days to process and were charged for an additional month. Overall, this is a frustrating business to work with!

Very easy to use and works great. The installation person was very nice and finished in less than 4 hours. They have many different options that you can choose from which makes it very easy to create a package for your home.

I just had to activate the equipment I already had which was fast and easy but when I had to speak to other departments it became confusing because no one really knew much about their equipment and how to do certain things or what I was speaking of.

I'm so excited to have secured my home with the awesome Vivint System, with so many awesome features, at an awesome price, with an installer who was amazingly Awesome! My installer, Justin, was so knowledgeable about the best way to secure my home and didn't leave until he was sure I knew how to use the system and was comfortable with my awesome Vivint Home Security System.

Roden was my service tech, really knows his product and is a great teacher. Pleasure to work with. Made the install look easy. I wish all service techs were as good as Roden in Las Las Vegas. I will request him on addition installs.

Great service all around from the marketing to the installation. I would definitely recommend to my friends, family and my co-workers. I can see Vivint taking all the business from all the competition! I have not heard about Vivint until now but from the view the company will do great things.

Keifer. He took his time doing everything. Made sure we understood everything. Very polite and friendly. The setup didn't take long and made was efficient. Glad I made this choice to change. Would recommend anyone this security system to anyone because of the benefits and the service.

The installer was excellent. The cameras are set up the way I wanted and I am able to communicate with visitors which accomplish the purpose of purchasing this equipment. The installer guided us on the how to use the app.

Great service, knowledge service technician. Installer was very professional. Service was performed in a timely manner. All of our questions were answered. We were given contact information to resolve any future issues we should not anticipate. We intend to refer as many friends as possible.

We enjoyed the experience of hearing about the Smart Home system and having it installed. The sales and installation staff were very kind and knowledgeable about the product and worked quickly to set it up in a professional way. We love the system now and all the ways that it has improved our home.

Super happy customers for both residential and business. From the initial phone call, to being able to text Vivint with questions, to the accurate show times of the technicians and their desire to not just complete the install but to make the customers happy, this is why we dropped ADT after 9 years. Thanks, Vivint.

I was offered a special promotional offer by Vivint for an upgraded security system compared to my existing basic ADT system!! I was very impressed with the service provided by the representative and technicians who installed my new system. I hope Vivint serves me well for many years to come!!!

Very pleasant, extremely knowledgeable, extremely engaging, a huge asset to your company. I was worried about just anyone be in my home, he was a very open and friendly person. Salesman was very helpful, very knowledgeable and extremely friendly. Thank you all for your help and systems.

Pierce was professional and knowledgeable, would recommend to friends and co-workers. We had cameras installed along with smoke detectors and also garage door opener. The cameras look amazing, the details of the cameras are exceptional. Overall the service was great and the product seems awesome also.

Drew stopped by and discussed new Vivint security system. He had sold us our security system about 10 years ago. He explained there have been significant upgrades since our system was installed. He explained the new system and said it was far better than our older one. We said we weren’t sure we wanted to continue with our system, but asked if we could just try the new system for a month before deciding to cancel all together. We agreed to try it out for a month. He said he would send Mark out to install the equipment and go over the system with us. Mark was very nice and installed equipment in a timely manner. Cleaned up and explained system until we understood the information.

DO NOT buy a home security service from Vivint!!!! VERY EXPENSIVE and once you are locked into their contract you do not get a break or change on rates. AND, they claim I renewed my contract verbally over the phone for 4 more years but can’t provide me with a copy of that verbal conversation without a Subpoena but they will have some call to discuss the conversation I had with this person. Managers and supervisors cannot help. Only this special department. I have been waiting 5 long years for this contract to expire only to find out they extended it 4 more year from a conversation I had with one of their reps.

Great product so far and great service! The system is very user friendly. The tech was knowledgeable and showed me how to use the System before he left. I think so far the system is better than ADT. Even got the driveway cam and garage door opener.

The salesperson was thorough and respectful. The installer was really good at explaining my options. I now have a working doorbell with a camera and voice ability. And can use my phone to arm and disarm. It's a major improvement over my old system with another company that was not helpful when I asked about temporarily deactivating that system.

We are super excited for the new system. Great experience with Jordan. He made installation fast and helped explain the system so we knew exactly what we were getting! Very happy with everything and can’t wait to use it! Thank you!

Very knowledgeable about product! I wish I would of done long ago. Tech was thorough and fast!! Feel safer. The value of the system was surprisingly low. So many added bonuses. He was on time and ready to go.

Very pleased with the service and the technician and all the work he did. He had a great attitude and worked fast. Everything works and I would recommend this company to all my friends and family. Great job Vivint!!!! I look forward to using all the devices in my home. I am glad we decided to go with your company for my family’s security needs. I will now feel safe in my new home.

Corey was very nice and very accurate. He took his time and did everything he was supposed to do. He walked through each step thoroughly and made sure we understood everything about our product before he left and we were satisfied customers.

They did a good job installing the system. They friendly, I can recommend to friends. And system I like it way better than ADT. They show me everything how to operate. My wife and I were excited that we met them.

Installation was prompt and professional. All components were neatly installed and are functioning as advertised. It is too early in my service plan to comment on customer service. If indeed the system continues to function as advertised then I would say that Vivint is good value for the money.

Very professional, worked to get you what we felt we needed vs high-pressure tactics. Tyler and Joe very personable and helpful. I enjoyed working with them. I look forward to receiving the same great service from the rest of Vivint family.

The sales rep was very knowledgeable and did a good job explains the service plan and what the system could do and what we could upgrade to later. The Installation Tech was very helpful and did a great job of installing and answering questions about the system.

Salesman was very helpful and detailed with his explanations of the system. The installer was courteous and explained exactly how to use the system. Both men went out of their way to get the system installed before we left on vacation.

Installers were nice and professional. However, my Nests isn't working and I don't have some things that are in my order. I do not have a sign in my front yard nor do I have the light. As for the rest, I have 2 units, one works and the other doesn't.

Very pleased with this entire process! From the salesman to the technician that installed everything, this was a pleasant transaction. Installation techs were neat with their work and completed installation quickly and explained everything to us. Overall, I will give great recommendations!

The installer took great pride in his work and spent ample time familiarizing us with the product. The system works as advertised and I could recommend it to anyone. I like the way the panel is set up. Much better than my old security system.

RJ did a wonderful on my install. He was patient with the questions I had regarding financing and the contract and installed the equipment with care, precision, and consideration. With the exception of some communication issues regarding my order and financing rate, my experience was very good.

Very professional and polite. A job well done, very helpful explanation, very good. I'm very happy, very neat, cleaned up afterwards, made the whole experience very comfortable. I will be recommending this system to my family and friends. Thank you Paul.

Installation went very great, installer arrived in time frame, very professional in his job, knew exactly what I wanted, was very helpful in answering all my questions. Great job, great product and service. Thanks, great job, great product, would recommend to others.

Rory installed the system and answered any questions I had. Very pleasant and professional. Aaron was very helpful when calling and ordering and made sure I had exactly what I needed to feel safe. I feel better already in my home.

Andy was very professional and great at explaining everything. I was pleased with how the setup looks... Had Cox and it just looked cheap. Will be doing my business with Vivint from now on. Thank you. Vivint has s awesome.

Vivint has top quality equipment and their customer service is also excellent. We decided to go ahead with installation and technicians came out 30 minutes later. I signed the contract at 7 pm and technicians were at my house at 7:30 pm.

All in all I am pleased with the product. After a long day at work, I didn’t appreciate the hard sell. But because I have already done prior research on Vivint comparing it to another company both for pros and cons plus the fact that the current company I was with had just raised my monthly fee, made it easy for me make a change. The only thing I don’t like is the bright Vivint sign on my front yard which doesn’t even have my house number on it. I will have to move it to a more subtle location. If you have decals, I would prefer that as well.

The salesman was friendly, knowledgeable and explained all the services in detail. The installer was equally professional in his work and showing me how to use the system. It would have been nice if Vivint provided their installation techs with trucks and ladders. I would have liked to have one of my cameras mounted several feet higher but the tech couldn’t reach where I wanted it. Other than that I am very satisfied with everything so far. Thank you.

The wiring is placed through a hole in the wall covered with a glob of clear glue. Also I did not receive any signage or decals. I did not receive a water alarm. The technician was a nice guy, but his work was shoddy. He did not clean up after himself at all. I Have uploaded pictures of the shoddy wiring and the mess left behind.

I was not looking to purchase a home security system. However I was very impressed with the Vivint system. Ricky, my sales representative was very friendly. He stopped by multiple times during my busy week. The installation of my equipment was very fast, and Ricky followed up to make sure that I didnt have any questions and that the install technician showed me everything offered with my system. I am very impressed so far and would recommend to a friend or family.

Customer service was able to have a technician at my house within 24 hours. Kevin, my technician, what's on time. He was also very polite and very knowledgeable about the equipment. He took all of the garbage with him and left no mess in my house.

So glad to get an upgrade to our Vivint security system. The technician, Wes, was awesome! I would recommend Wes to any of my neighbors and or friends. Wes came early to the appointment, and got everything installed cleanly and quickly.

Thanks to Jake for the great install job and and great customer service. He went through all the items I asked of him and explained things completely. I appreciate his ability to customize the system to my needs. Thanks again.

Very professional, courteous and informative representative. He was able to show me that my system was outdated and how the Vivint home system had many features that I found interesting. I would definitely recommend them to my friends and relatives. The technician was prompt, installation was quick and I’m enjoying the new system.

The technician was very professional and informative. He answered all of our questions and was very patient with us. We are looking forward to utilizing our new Vivint system, keeping our family safe and sound. Great job Vivint for making such a reliable and affordable product that keeps families safe. You guys rock!

Everyone we interacted with was friendly and thorough, my only complaint is that they were at my home for a long time up through 11pm. I would have preferred to have the selling/promoting separate from installation. They were there for around 5 hours.

The salesman and equipment tech that came out to our house were very helpful and explained to us in detail the services we were receiving and how to use the equipment. They were very upfront throughout the whole process and did not try to sell us anything that we did not need and were not pushy at all.

Steven came to our house, was very friendly and informative. The install techs were actually available same day and completed the install with little issues. They were able to show us how to work the system and how to answer any questions we may have in the future. Great team, will definitely recommend!

Matt ** did a great job providing our experience and setting up installation. He was very informative with the questions we had and worked with us to provide the best product for our monthly budget. I would recommend to our friends and neighbors. Prior to this we used ADT and did not enjoy the service or product.

The technician was awesome! He was very informative and helpful. He took his time and made sure we knew how to use the system. He replaced all the batteries and made sure not to soil the carpet. Very nice man.

We arrived at 8am and left 1:30pm. The appointment took 5.5 hours. Along the way, the tech encountered a shocking number of error messages and obstacles. We had to call many different Vivint departments many different times. In a word, it was agonizing. We intend to part with Vivint as soon as possible. This was our first impression of Vivint. What should have been a routine account takeover turned into a 5.5-hour disaster. Our tech did persevere and get it set up eventually. He said it was an older “go panel.”

The salesman seemed nice enough and answered every question I had for him. At times though, he did speak a little fast as if to almost assume that I was already on board with their services. The more we talked though, that seemingly resolved itself. The installer worked quickly and was able to get everything installed and running then moved onto the training. They answered all my questions and were respectful of my home during the installation visit.

Both sales and installation people were professional. Sales addressed our concerns and didn’t try to sell us something that we didn’t need. Installer was professional, taking time to do the job correctly. Based on our experience, we would recommend Vivint to our neighbors.

Brandon was very friendly and really sold us on getting Vivint services. The technicians were thorough and made sure we understood our new equipment. We are already discussing adding more services. I feel secure and confident that we are safe in our home and all our monitoring needs are met.

I am very impressed with the representative you sent to my home (Frank **) he was friendly, very knowledgeable and courteous. He did a real nice job on the installation and showed us how everything worked. I would recommend him to others.

System installed in August 2018. 2 months after installed I have had to make calls every month to 1.5 months due to cameras going offline or the panel not connecting wit my smart phone and the list continues. Today marks the next incident. As I approach the year mark, I am at the point of removing the system.

They were extremely helpful! Explained everything so well! Didn’t make any additional holes in my walls which was great! They definitely deserve a raise for coming out so late to make sure I had everything set up that day! We were really happy so far with the system! We feel a lot safer!

Both gentlemen were very professional. They were friendly and knowledgeable. The salesman was not pushy and the installer was very informative. The price is excellent for all that you receive and everything was explained. The equipment is up to date.

Sales guy Hunter was great and patient, listen to my objections and overcame them to present value in the product over what I currently used. Install was great, informative and enabled me to have confidence in my success using the product.

Mr ** was very prompt, professional and knowledgeable with the products and was able to assist with the proper equipment to make sure all of my security needs were covered. Although the price was higher than do-it-yourself products, I have the confidence of knowing if there are issues with equipment, service will be provided and I have 24 hour monitoring. Thank you.

Very knowledgeable, courteous and family orientated. Professional and meticulous attention to detail. Explain the whole system. Will not leave until all questions been answer. Willing to try out system with you and show you your options and alternatives so nothing will be left out.

Staff was very respectful and polite. Explained all the equipment and options available. Answered any questions I had. Explained everything once installed. They left NO mess behind. Left numbers to call if ever had any questions. Definitely would recommend them for security if you need any at home.

Our technician was awesome. He spent a lot of extra time with us to make sure everything was perfect including the cameras and the motion sensors. He seemed to really go out of his way to make things happen. I recommend him to anybody in this area that gets the system installed. I believe his name was David.

Very polite and informative. The sales rep was very patient and wasn't pushy with the sale. The installation team was very nice and professional and did a clean job. I'm very pleased with the service I received from the Vivint team.

Both Juan and Devon were very professional. There was no high pressure tactics, just the facts. The product sales itself. It was installed the same day and it had worked great. We are very satisfied and would recommend to anyone looking for a security system.

What the rep was able to do in a couple hours would have taken me years to do. Also included connecting devices already installed and connected to Vivint system. I have access to all smart device. Customer service and account manager team worked quickly to resolve any issues I had before the installation. Thanks Vivint.

Great experience. Thank you. Great communication both over the phone and on site. Alex and Roland were both great before, during and after the install. Even had another tech show up that helped speed up the process of the install.

Awesome service. I thank you for the great care that was demonstrated to us. I’ve been wanting a security service for our home... This is wonderful!!! I love the capabilities that I have. The cameras are great as well as the thermostat and dvr. I’m looking forward to the peace of mind that this will bring. Once again, thank you.

The overall experience with Vivint has been great. We recently bought our house and found that the system was installed with the previous owner. We had an unfortunate event occur where we could not disable it prior to getting Vivint to move the account into our name. We ended up having to rip the system off of the wall. The installer was able to repair the system and connected everything back. He was very professional and insightful.

I decided to try Vivint doorbell and garage door and backyard camera. The salesman name David gave us a piece of paper, said we had 3 day to try before canceling. Well after the first night we decided we didn’t want it. Our garage door started open by itself several times. When I called David he tells me to get up there and unplug a wire. I told him to come get the equipment out of my house. We went and spent 25 dollars to overnight the cancellation letter for the service and I called David 4 more times, each time he say if we fix the garage would we stay.

Good experience. Installation was good. The salesman was good. Very happy with the service. Would recommend to friends. Curious to see how the cameras work and how good the customer service will be if I experience any problems. It was a pleasant experience.

The whole team was magnificent, respectful, polite, understanding (I have five kids in my house ranging from 2 to 13) helpful, caring. Great team working for you. Thank you all so much. I can now feel safer in my own home.

Great experience! Rep was wonderful and very professional. Technicians ensure all sensors and door lock were working correctly. Made sure I knew how to work the panel... Nice work! I would highly recommend Vivint. I had been a prior customer before moving, so glad to be with them again.

Rico's non-pushy calm demeanor is actually what even got me to listen to him in the first place. He made clear what the Vivint Smart Home security system had to offer as well as the extras. Most importantly he explained the difference between the service Vivint provides vs. that of Xfinity home which I currently had. The technician was actually able to get to my house on the same evening to do the install, which is pretty unheard of in the services industry. Erik (technician) arrived promptly and his service was just as great as Rico's pitch.

I had always wanted a security system so when the rep came around I was very excited! He was a wonderful guy, very good at his job and very informative. I got a good(ish) deal and we were very happy. Until I told my landlord about everything and she was not having it. I called and messaged the rep that came by about everything, told him that I needed to cancel it until I moved, but I was still very interested in having the service especially when we settled into our new place. I was basically ignored and he was very short with his responses. It's unfortunately that it had to be like that...

Installation took 2x as long as quoted and everything stopped working the next day. Had to threaten to cancel and ask for the Tech lead to come to fix it. Works 70% of the time now. The front camera picks up sometimes but not always. The back one still doesn’t work. They sold me smoke detectors and told me after the fact they aren’t licensed yet in Texas. Terrible experience.

Rodan was amazing. Great job. I would recommend to any job. Knowledgeable and friendly. He lives close to me so he made sure I had his contact info in case something was not right. All good. Would recommend to anyone.

From talking to Blake, my sales rep, to working with Cameron and his partner, the experience was very pleasant. All three were extremely professional. The techs did really well explaining everything and setting things up, not to mention that they did so in a very clean manner (hiding wires). Overall extremely pleased.

Experience was great no problems, the tech explained everything clear and was very helpful. I would definitely recommend this service to families and friends and I will be getting more cameras and sensors as soon as possible to complete my home security.

The guys were amazing in installing and teaching usage of the system. They worked with me on the views I wanted and helped me customize it to to meet my family’s needs. I am not tech savvy and they were patient with me.

Everything went well with installation. The service techs did not clean up after themselves (vacuuming). Service tech went through system review rather quickly. They had another installation to go to. Had we not been technically savvy we would be left scratching our heads.

Service technician was very professional and polite. Answered all of our questions, showed us how to operate equipment and our app on phones also how to use key fobs. Great equipment. Love door lock and camera doorbell. I would recommend Vivint to anyone. Very helpful customer service. Great company.

Stephen was awesome and helped me get understanding of your products and convincing me to get your product. Got all the equipment that I feel I need at my house. The install guy came out Within 30 mins of finishing with Stephen. Glad to be a customer.

I'm not sure where to start because every step along the way has been amazing. Colin was the greatest representative I've ever met. He was very informative and well versed about how each product could benefit me in my home. He made sure I would get the best protection but still made sure I had the essentials that I truly wanted. I thought the best part for me would be the doorbell (which I just love), but it's the keypad door lock that is winning me over. I absolutely love that I can open my door and not actually be in the house or at the door. My daughter runs in and out the house so much without locking the door this gives me a thicker blanket of security. I can lock and alarm my house from anywhere with the Vivint app.

Eddie was a fantastic sales rep, friendly, easy to talk to and very knowledgeable. Ben was extremely courteous, informative, and professional. He installed quickly an accurately and I hope the other techs are as great as him. Overall I would easily and happily recommend Vivint security services to everyone I know in the market.

Customer service so far has been great the guys that came out to install and set up were great and knew what they were talking about! They were also very tidy and cleaned everything up before they left. One thing was left off and the firefighter sensor was not mounted to the wall but that’s two screws and no big deal! Great job guys. Very happy so far!

Matt was great to work with and explained everything to us to our satisfaction. The purchase price was good as well as the monthly rate. And the installation using my existing sensors was a breeze. Thank you for being such a great company to work with. I look forward to getting to know my system better.

From the start I felt no pressure to buy any of their services. Our rep Saba stain was very kind and patient in explaining the packages that Vivint offered. Our Vivint tech showed up within 30 minutes and immediately got to work installing our equipment explaining how each part worked. He was so very nice and cleaned up after he worked. My experience was amazing and would. Strongly recommend this company to all my friends and neighbors.

We love Vivint. The technology is amazing. And with Incredible customer service, we swear by it. If you are paying for any other alarm service that's not vivint, you are wasting your money. We had a fire and they arrived in less than 6 mins. They come over the speaker within seconds if we sit it off. We used to have SafeTouch and it sucked.

Cameron did an excellent job explaining and installing the equipment. My wife and I are extremely excited and satisfied. I do hope that everything continues to work well and this new system will definitely give me and my family for peace of mind at night or whenever we travel.

Had a great experience with Vivint. They were Very professional and helpful with any questions about the service provided. They installed a new home security system in our home in a timely manner. Helped us to decrease cost and increase function with Smart home features.

The two guys that did the installation in our building were very professional and timely. They answered all questions we had and explained usage of our new system in great detail. Everyone in the office was very happy with the installation and how quickly they worked.

The technician installed all equipment in a timely manner and was efficient with the setting up of everything. He was also very knowledgeable of the system and how it works. He answered all questions asked and was professional during the entire installation process.

We first obtained a home security system through Vivint back in 2017. For a while it worked well. Then we started to have issues with cameras dropping the video feed. Then the doorbell camera started going down. They told us it was because of the size of our house, so they added wifi repeaters. Still the cameras kept dropping off. Over the course of the past year, we have probably had at least 6 to 8 different Vivint techs come to the house and try to repair it. Today was the last repair tech from Vivint. He just threw up his hands and said this type of doorbell camera wouldn't work with my house and that I have to contact Vivint to hopefully get them to install a regular doorbell and then install another camera. Why can't they get it right? How many techs have to come out before I have a working alarm? Very frustrating!! I'm at wits end and am ready to get a different alarm company!

Vivint did a great job setting up my home as a smart home! Initially I was going to cancel because I didn't feel their pricing was comparative with other like businesses. They stepped up and matched pricing I had found and the order was fufilled! Very user friendly and I feel very safe and secure in my home. The installer, Alexis **, was fantastic! She was professional and patient and did a great job installing the equipment.

Gary was excellent. He was on time for the appointment, Reviewed my needs That I had previously expressed to a representative with me, and adjusted my plan to ensure all of my needs were met. Thereafter he was able to easily install all portions of the Vivint system and ensured I knew Hal all portions work. In addition, he ensured to keep the noise level to a minimum as to not wake my newborn child. He provided great customer service and I would be happy to utilize his services again.

Excellent service. Satisfied with protection. I was originally told I could do a month to month thing but was given a five year contract. I took the contract because I needed the alarm and security. So far, Vivint is something I plan to keep.

Everything has been smooth since my initial chat online all the way through install. So far everything works and looks as promised during the sales process. I had some questions after I initially scheduled install. I was skeptical because it appeared texting was the best way to contact customer service. I texted and that went smooth as well. I would not have any issues recommending Vivint to anyone.

I was in the process of moving into my house with movers coming in and out, was on the phone with somebody and sales rep walks in and starts immediately talking, interrupting my phone call and conversation with movers. It was obvious I was still in the phone and sales rep continues to talk over me until I finally have to tell the person on the phone that I will have to call them back, I hang up and sales rep doesn’t apologize in any way and just continues to talk while I’m directing movers. I wanted bare information and he continued to give me the whole sales pitch when I asked for specific answers and would have gotten through the process a lot sooner if he had just given me the info I asked for directly.

The service was excellent. The tech was very knowledgeable and explained everything. I would definitely recommend Vivint to family and friends. I’m happy with all the equipment that was installed. My family feels safe. Corbin and David were excellent. Thanks for everything thing.

Lock is not compatible with certain keys, and that was never assessed prior to acceptance of package. Difficulty setting up all components and workability of sold services. Package got messed up between time sales rep and established agreement and when the service tech completed the install and modified the equipment included in the package based on the garage sensor not working with my home.

My security installation was quick and easy! He was done in about an hour and a half and He even showed up early to the appointment. I’m satisfied to be back with Vivint again! I was a customer from 2013-2017!

I was pleased with the service... Ross was wonderful with explanation in detail. Awesome personality. I'm also glad that they have me option to choose the package. The person who I talked to over the phone was very amazing. I'm pleased with the services.

I have experienced issues from day 1. I spoke with someone in sales who gave me misleading info that was later contradicted by the installer. I have submitted my cancellation 2 days after the installation & now when I call customer support they have a high volume of calls. Very difficult to access my cameras or the rewind function in a timely manner, if at all. Ready to send back & get my refund.

The only thing I don’t like is how the camera announces every time you walk under it even if it was 5 seconds ago. Wish it was only active when your alarm was armed or some way to turn it down or silence it.

Eli, thank you for smiling and enjoying what you do. Thank you for being professional. Thank you for being so detailed. All of that, means a great deal to us. You are definitely a keeper. We wish you all the best and much success. We are glad Vivint sent you!

Your representatives were very professional, friendly, courteous, helpful and clean. They explained what they were working on and how the equipment would work. I would recommend both J and Ocean to any friend or relative. You picked two fine people to represent your company.