Vivint Reviews

The fellow who came out was fantastic. He was thorough and so professional! He ensured everything was clear and assured us that we will be supported throughout. He explained each feature of the system and was patient with our ongoing questions.

No one help me, not good service. I am upset, I can’t get in to online pages. Plus no money, work on the weekends that’s what I had to go help from you guys. I don’t really like customer service. For Real.

Vivint was recommended to protect my home. Their sales reps and installers were good. The installation took 45 minutes to complete. I have the 24-hour monitoring and a bunch of devices. The service has been pretty good.

The setup was quick. Customer service was awesome. I will definitely refer my family and friends to Vivint. We were able to get all the devices we needed as well as getting set up within a 30 min timeframe. Thank you Vivint for securing our home. Much appreciated.

We absolutely love this security system. This was the best investment we could of ever made!! My husband is a peace officer and having this extra protection for our family gives him peace of mind NOW! He sleeps better now knowing we are safe! The customer service was top notch!! We are glad we chose Vivint!!!

When I first called to price out Vivint I already had an alarm system but wanted to switch. The amount quoted to me was way off than what I paid when the install team was done. It is as very frustrating that the price per month went up $20. What they failed to tell me was that my sensors that I have now may not work with their system and I would have to purchase, I thought because I told the individual how many sensors I needed that it was included in the monthly bill. I thought telling the guy how many door and window sensors I had, he could then price it out for me and that was not the case. I am very disappointed in the false advertisement as I was told something over the phone and come to find out it’s not the case. The rep on the phone also said he would cover my last bill with ADT to transfer to them but I don’t know if that will happen.

A person going door to door told me about Vivint, and with me having had a couple of break-ins years ago and with the way the neighborhood is, I decided it's time to get a security system. The Vivint sales rep told me everything I wanted and needed to know. Their package offers features that suit my needs and they're very easy to assess. I’m a paper-pencil girl. And I’m going into 60s, so this is great. I thought it was going to be hard, but we got the hang of it now. I love the smart features, too. Everything is like ABC. And I also love the people at Vivint. They're knowledgeable. Twice when I called, they knew what I was trying to say to them right on the spot. They know what they're doing, and I love that. Overall, it is a great experience.

I am not really pleased with the service that I’m receiving from Vivint. The previous owner of my house had ADT and I picked it up from there. Everything was hardwired and when Vivint came in, they just tied in to what was already here. I then added glass breakage and carbon dioxide sensors to the existing system along with the outside cameras. Vivint came in and took my old panel away and added a new smart home panel. However, everybody is not really on board the technology with this particular system.

Customer service was great, very helpful and informative! Can’t wait to use our new system! The employees were very responsive and respectful, quick to show up and install everything. I would definitely recommend this product to anyone in the market!

Tech chuck was very respectful and understanding. I am very happy how Tech showed me how and easy it was to use the system. Tech also was very clean with his trash. Tech also was respectful by calling me by my last name at all times.

My husband and I already were talking about getting the service, so the timing of the vendor coming was accurate. The only bad thing I can say is that the seller that came said installation would take 1 to 1.5 hrs and it took 6 hits and he did not finish. Has to come back today (we had things to do yesterday).

Everything went well. And fast...very pleased once I???? Remember how to really use it. I have to get use to using the phone part. To turn on and off. In time... Other than that very pleased with it. Mr. **. Said he will come back Monday to help me..??

The process was very easy and quick. Salesman came to my door, which was convenient for me. I was already thinking about getting a home security for a while. The technical was very knowledgeable and explained and suggested additional features such as glass sensors. Overall I’m very satisfied and happy!

We've had some issues with our Vivint system where a couple of the glassbreak sensors were going off really easily. We would come through the front door and it would take a while for it to transmit to the panel that it was disarmed. There was one time that the system actually went off because we had just left the house and came right back in. Still, their reps have been good about calling whenever the alarm goes off. They also helped me work through that issue and told me what I needed to do.

Very happy with our experience from the salesman to the person that installed our system. They were both very friendly and knowledgeable. I liked that it was quickly done but right and showed us how to work everything. Thank you. The ** Family

Home security services were okay. They wanted 300$ to install new cameras that can be purchased for 50$ on Amazon. When I sold my house and had to cancel, I had to pay over 800$ in order to cancel. They are extremely inflexible and don't try to help out at all even when facing tough situations. If you are in a contract and want to cancel you have to pay... I would avoid this company at all costs.

My wife and I were looking for a reliable security system to protect our new home. We originally decided to go with ADT just because it was well known. Well after setting the appointment and having the technician come out to our home not only was he completely rude to my wife and I both, we found out for what we were paying to start the service we weren’t getting what we expected or wanted to protect our home. My wife’s parents have Vivint in their home so we decided to give them a call and see what they had to offer. I called Vivint and the customer service representative that helped us was beyond helpful and lead us to picking the right package for our home. Not once did he try and upsell us to believe we needed all of these extra gadgets. I told him what I was looking for and he tailored the package just for that.

Had a great experience from ordering with Vic to the installation with Derek, it was quick, easy and everything looks great and the function is on point. Thank you for a smooth transaction and hopefully I can get some buddies on the smart homes as well.

Setting up the order was very frustrating at first, the wrong appointment time was booked and took several phone calls to straighten out. We agreed on an installation time and the confirmation I got was for a complete different time. I called to confirm and tell them that’s not what we agreed to only to be informed that they don’t do installs at that specific time that they set. I asked if they could push the appointment to the latest possible time that day but was told that the installation window is for their techs if they are running late and overtime has to be approved for later appointments. As a customer the overtime issue is none of my concern, that time window is meant to accommodate the customer and the company. That process can be significantly improved.

I’m so glad I switched and went with this company. I was able to get all things I need to keep my home safe for my children and I. I feel much more protected in my house when I’m there and away from home.

Installer Justin was very knowledgeable and competent. He was also very patient as we are not “tech savvy”. He had to go through everything more than once. He was also very neat as he cleanup everything after the work was done.

I experienced a great day with the salesman and the installer. They were both great at their jobs. I am a happy customer and I will recommend Vivint to everyone I have contact with. Thank you both for your professional skills and great customer service???

I’ve had Vivint for over nine years. I got door sensors and a motion sensor included in the service package that I purchased from them. I am 70% satisfied with the service.

Techs were great. Install was smooth and seamless. Really easy to talk to as well and a answered our questions without leaving us confused. They left no mess either which was huge. Before I knew it they were done. We were walked through the system step by step. I'm not a tech savvy person so having that was great. If any of my friends or coworkers are looking I would strongly recommend Vivint and Jacob **. Great experience all around.

We had been thinking of getting the doorbell with a camera. Luckily Vivint showed up. We are very happy with the new alarm system. Tadd was very nice and explained everything to us. He also helped me get the app on my phone. The young man who installed the system was also very nice. It has been a very pleasant experience.

When I met Blake ** from Vivint very professional. I told him if he wants to close me he has to educate me. Well let's say I am customer of Vivint, and a Happy one. Adam ** was also very professional when he installed my unit. Took his time to explain everything that I needed covered. Thank you gentlemen. Because of these two individuals I will share my experience with friends a and family why they also need to be with Vivint home security services.

Cam the sales rep and Jordan the one that installed the system were both so nice and very helpful. I would refer Vivint to all my friends and family. The alarm and camera system is so very nice. We love it.

Only complaint I have is that the activation specialist hung up prior to completion of the call. Other than that fast and easily done. Great job! I appreciate all of your efforts. Easiest process I have gone through. Your effort helps to put myself and my family at ease. Should we ever need another security system, Vivint will be our first choice!

It took a little while to get things done but overall I’m happy so far. Me wife and kids slept wonderful knowing the home is secure. I would like another plug for the living room when I could control the lights. That would be awesome.

The salesperson lied to me when he took my social it’s was not just for a Credit Check. He never told me the equipment was going to be a loan. Lied about paying for the sensors, lied about how long it will take to install. Your tech was at my house until 10 pm. Was charged more than what he told. I will not recommend your service to anyone.

Great customer service and great installation! The rep was very knowledgeable, listened to my concerns, and took the time to explain everything that I was purchasing. The only thing I wish you all did have was a military discount for military veterans.

Julio. He was the best and most of all super honest. I would recommend him. He also took his time explaining everything and repeated it with patience when I needed it. He was on time, courteous and well mannered. He took the time to make sure everything was correct before he left.

Vivint was going around each house and they came over. The sales rep explained the service levels. I signed up and I'm doing fine with them. I have the glass break and alarm included in the package that I purchased. The installation team who came over did fine.

Somebody had kicked my next-door neighbor's front door in. They had a dog in there and that was the only thing that kept people out. I didn't know that we were having that kind of issue in our subdivision, so that was a concern. When the Vivint guy came up, we invited him in and we sat down and talked. We liked everything that he said and he did a good job in the installation. Also, we could have an app on our phone so that we could monitor what was going on at the house when we were at work. There were so many things that we were pleased with it.

Thank you for the friendly and professional service. It was helpful to review the details and ask questions in advance of the install over the phone and to review it all again in person with the technician. Everyone we worked with was knowledgeable, professional and thorough in addressing all of our questions and concerns. Super Hi Tech system and easy to navigate.

The rep from Sam's Club, the salesman who came out to my house and the installer were very professional. The install went good. The installer went over everything step by step. The one thing I didn't like was the Sam's Club rep did not tell me she was running a credit application for financing equipment for your company. I didn't even have a consultation or decided if I was going to have this security system installed yet.

Great installer! Mike did a great job explaining everything and showing me all the options. He was very courteous and knowledgeable about the product line. I would not hesitate to recommend this company. They did their best to reuse what I already had to save me money.

Vivint Smart Home Pro Seth ** installed alarm system in my home. He was very professional and did a fantastic job. He was very knowledgeable of his work and was able to troubleshoot and fix any problem he had encountered.

The techs were very patient and answered all the questions that I had yesterday, but also gave me a contact number if something comes up that I missed or didn't understand. I feel safer. I love the camera on the front porch. I have told people about this product already.

I found the features on my Vivint system satisfactory. The only complaint I have was on installation of the door lock. I had a problem with how the locking mechanism would fit, that would cause my door to not fully close on its own. A technician came by and tried to repair it, but pretty much it’s more of a problem with the door frame itself. I’ve only had three encounters with Vivint -- with the person who initially sold me the apparatus as well as the technician who came by to fix the door, and then a young gentleman who was trying to sell me a Vivint system, but realized I already had one. So, we just ended up chatting for about an hour. And I had good interactions. I recommend Vivint. Home security is pretty much a must especially nowadays, and out of the other potential home security systems offered in terms of cost and simplicity, I personally find that the Vivint system works well for me.

When I was a young female in my 20s and was living by myself. I wanted to have the extra reassurance of knowing that even though I was by myself, I wouldn’t be an easy target because I would have a security system. I saw a promotion offering a free Nest thermostat when signing a contract with Vivint. I thought that was really cool and it was a great package.

After signing up for service I called back a few hours later to add an additional camera. I was transferred a couple of different times to different departments, placed on hold for nearly an hour. I decided to cancel service after that experience. Cancelling service is also an inconvenient procedure.

I have a complicated situation at my home. The gentleman that were here cater to those needs and explain them very carefully to me. Very professional, very nice and they were both awesome. I would definitely recommend the company to all of my friends. You are much better than the company that I had before. No names are going to be mentioned here.

The technician that installed my security system was excellent!! He explained and demonstrated everything that I needed to know. In addition, he displayed great customer service and was very friendly. I will recommend this company to family, friends, and associates.

Associate came by to talk about their service. We talked about my needs for the house and decided on a package and since their installers were in the area we were up and running in a couple hours. Since I had solar through their company I knew that the product was going to be good.

Regarding my installation of the system to my home today the install was great. They were friendly and respectful. Fast cleaned up afterwards. Efficient cleaned up them and showed and took their time to show me how to work it. Installed the app on my phone. I have no complaints at this time e.

We enjoyed the way that Vivint was going to integrate our whole system with a camera, and not just the front door, but also our thermostat. The installation of our system went fine. I just don’t like the fact that everything is integrated with the internet. So, if the internet goes off, everything goes off and it takes a while to fix that sort of thing. And if I phone customer service, it really takes long for me to get the system back on. I don’t like that. Then if I have to get someone to fix something, I have to pay $45 for that. I don’t like that idea either. I feel like I’m already paying every month.

Great service, was quick and thorough job. Very knowledgeable about the services. Would recommend to friends and family. Nick was an awesome salesperson. The installer came in and worked quickly and quietly.

Nick was super friendly! He helped us pick what was needed to make our home safe. Very personable and enjoyed his presence! Wyatt was fast, efficient, and overall very helpful in explaining the equipment. I highly recommend to anyone looking at a smart home setup.

The salesman was very professional, not pushy and was able to answer every question about the product that I asked. He assisted me with canceling the other alarm company by helping me with my computer because I am not computer savvy. The technician was extremely professional and helped me with my cell phone and went through the entire system and you was very helpful.

The tech was friendly and explained everything. I was pleased with my system when he left. Having issues now and sent text to the tech and waiting on response. I love the camera and he positioned them.

I was total duped in buying this service, my signature is also faked on all of the paperwork. I was told I would be on a month to month basis and could stop this service anytime I was not happy with it. WELL! I'm not happy. I'm asking that your company discontinue this service immediately. The reasoning for this is this is a RIP OFF!

I'm very happy with Vivint. I've had them for four years. Their rep is very good. And the installation was very efficient and quick and they showed me how to use the product. I have motion sensors downstairs and upstairs and the lock that I can lock with my phone.

Very happy with sales pitch and installation. Laughed a lot with sales representative. The technician had a lot of patience with us. Explained everything we needed to know. Will recommend Vivint to all my friends and family. Same day installation was great. Thinking about adding more things in the future.

There was 3 guy who did my install. One guy did the lock on the door and thermostat which he left the mess on the floor another guy cleaned his mess up. My hardwood was scratched up doing the installation and I’m not very pleased with that.

Very flexible. I wanted the service but I have work to be done on my vinyl siding. So I had part of the system installed today and they'll be back later to install the rest of the system. The installer was very nice and understanding.

I am very satisfied with the sale & installation of my alarm. The tech (Justin) & salesperson (Mr. **) were very nice & professional. My mom even got an alarm installed the same day based on my order. I would definitely recommend Vivint to a friend/family member.

The salesperson who came by our house to discuss the package took way longer than anticipated (1.5 hrs) to describe the package, pricing and paperwork. He asked for flexibility about installation in the future (i.e. upcoming week) then said a technician could be here in 30 min without asking if that would be alright. When we expressed that was not feasible, he became pushy and adamant about having it done now rather than a time that was convenient for us.

Julio and Ben were both extremely knowledgeable and professional. They are true toppers to be weathering our scorching temperatures down in the valley. We love our new security system. We now feel very safe in our home. We will most definitely recommend Vivint to our friends and family.

The Dylan ** came out got straight to the point and I was sold on how well my house would be covered at a great price. The system was installed the same day. Got the doorbell camera and smart lock....

The job was done quick and without hassle and I was explained everything thoroughly and they made sure I understood how to use and access it all. Would definitely recommend this service to friends and family. Perfect job all around!

This is the third time that I was pressured to change my alarm system. I was not happy. I was very satisfied with my previous providers. I will keep my new system. I hope another alarm provider shows up at my house,

My experience over the past three years with Vivint has been horrible. I don't like the pricing and their system always keeps going out. I always have to keep resetting it for everything to act right. Sometimes, the camera works but when someone is approaching it, it goes into a sleeping mode. I have to keep turning it on and off to view what's going on. Still, everything else has been fine.

I’ve had the Vivint system for a couple of years and the doorbell camera hasn’t been working for five months but I pay for the service every month. Someone came door-to-door again after we already had the system and he was checking in to make sure everything was okay. I told them my problems and he said that he would get somebody to call me but I never heard from anybody. I need somebody to come out and fix it.

Both the salesman and installer were very professional. Both respected our time and space. The salesman cold-called us on Saturday and after talking for a while agreed to give me some time to discuss with my wife. I texted him the next day and he came right over.

The guys were awesome... on time and very helpful on showings how to use system. They cleaned up the area they had to drill. It was faster than I thought. I’m going to recommend the company to family and friends.

Great job!!! Really happy with the sales Mitch and the guy that came to hook everything up did a great job as well. We got our equipment installed the same day and didn’t take hours to complete. Also, showed us how to use the equipment.

Jay was an absolute genuine person. He presented Vivint with confidence! Adam the Technician was also great! He explained everything with an upbeat attitude! They assisted us in any questions and concerns we had. Thank you for sending out Great workers!

Although the overall experience with the company itself has been painful. (Long hold times with various departments to get set up accomplished which overall added up to 3 hours in one evening! Just one example). I am very happy with Erik ** and his diligence and patience. He is the only reason I haven't hired a lawyer to get out of the contract. I hope the experience from here is much better.

The installation went well. The sales and technician personnel were friendly and knowledgeable. Love the smart doorbell!!!! I would recommend Vivint to my family and friends. Our old alarm system was almost 30 years old so this will be quite an improvement once I get up to speed with all it offers.

We were moving out to Hawaii, so I wanted my mother to have a security system so that if anything would happen, we’d be able to make sure she was okay. A Vivint sales representative was going around the neighborhood asking if people wanted home security systems. The system doesn't work half of the time and it cost to get somebody to come out and repair it. We didn’t know that in the first place. She is also very disappointed that she can't get out of her contract at one point, not knowing that we are in a full-term contract that isn't gonna let her out or let her change payments like she needed. Other than that, she is happy that the Vivint System is there and that it can inform her if somebody breaks into her house. I would recommend Vivint, but not if you’re no longer gonna be living at the house anymore.

From the moment I called, all Vivint reps, techs, installers, etc. have been just phenomenal! Everyone is so genuinely kind and seems to really enjoy their jobs. They were patient, friendly to my family and guests during install, and just all-around awesome! Thank you all, we are excited and...

Cedric was outstanding! He was professional, thorough, and very helpful! I am responsible for customer service at my company so I appreciate what Cedric does and how he does it. The app is also very easy to use and navigate.

Nader did a wonderful job, very informative and answered all my questions with honesty! Thank you for making me feel safer in my own home at a very reasonable price. I highly recommend to anyone looking for security system. Fast and easy installation. Thank you again.

Great customer service, the installed only took a few hrs, the educational portion was very easy on system. App and setup on my smartphone was just as easy. Overall happy with my purchase at this time and would recommend Vivint to other customers.

I hate this company and wish I could get out of the contract. If you are smart get Ring! The equipment never works properly and you're treated like it’s your fault and they're doing you a favor by not charging you for sending a technician out to fix what never worked in the first place. Most of the technicians that come out don’t fix the problem - they just try to upsell you on something else! You do not get what you sign up for and you're locked in and don’t get what you pay for. I’m contacting Save Me Steve on Fox 4. If you're looking for peace of mind and safety look somewhere else. All VIVINT wants to do is get paid!

Very professional and knowledgeable technician. Reasonable price and love the fact we will own the equipment after 60 months. Seems like a lot to learn but I look forward to learning my system. Installation did not take too long either.

My Vivint is going well. My grandson sold me the product, and I've had good responses from them every time something is come up. I've called the reps a couple of times already. When I had a something go out, I got a new one and had an electrician here who conferred with them. The Vivint technician helped the electrician get the thing installed.

I had seen Vivint on other houses and I got their basic alarm. Dealing with their rep and the installation was good. I've had them or eight years since they became Vivint and everything has been going good.

Very pleasant and knowledgeable salesman. Everything went smoothly and was explained to me. He had his badge on and was dressed very neatly. I think I am going to really like this doorbell that lets me see who’s outside before I open the door.

Everything was great. Love the installation. Love how the app works and how everything works. The guy who installed it was great, very nice, explained everything perfectly fine and I understood everything. Loved the quality, loved how the system works.

Very educated with the product they sell. They both was very pleasant and professional. They took the time to help with product. Bleu was very helpful. Took his time to help install app. The price is good for the product we got.

Guys did a great job, and worked quickly! I would highly recommend the Vivint staff. Equipment seems to be very high tech, app is very easy to use. Overall, was a great experience, I will be asking friends for referrals if they are switching their services!

We are very satisfied. The technician was very kind and helpful with us. Explained the whole procedure from the beginning in the end and also effectively work a lord's work. The very lord is very professional and knows well his work????

1. VALUE: way overpriced. I paid 3 times the predicted (maybe average) expressed by your Demo lady at Sam’s Club. She wanted to run a credit check based on $1200. What a misrepresentation! 2. The image quality through your cameras is just as bad as Ring and what’s worse the images do not at all appear like those in your demonstrations. Where is the clarity I was shown in your demos? 3. Speed of access is okay to good. 4. Ease of use of your VIVINT App is good. Better than what I have with other alarm service companies.

My Vivint bill is $85 per month. The first year or two was ok with the exception that the front doorbell camera goes off every time a car drives by???? They do a lot of damage to the house during the install - so get that detailed upfront. They are not allowed to wire anything into the house so all systems require a plug. As I said the first two years were ok - Then the problems started... The system often won’t arm remotely, there was one time my alarm was off for days when I was out of town. The alarm will sometimes go off when I unlock the front door using my code. If local law enforcement shows up for a false alarm the city sends you a fine.

Never had a security system before but for the price it was worth it. Now we can see who's at the door before we open it. I highly recommend this company to family and friends. You don't have to pay anything upfront and your bill is not high.

Once we learned how to operate the system it is great. Love the front doorbell camera. We like being able to use phones to arm the system. We have not armed or disarmed the system yet. All in all we like the system.

We're pretty satisfied with Vivint. We're glad with the features that we got in our package. Everything has been good.

I found the technical and agent very helpful and polite. Very efficient from the time they arrived to the time they left. All concerns thoroughly address along with explaining the system. They did not pressure to get anything I didn't need.

Outstanding Service today. Detailed and friendly. I am excited to Have this System in our home. I received a fast reply and even from the first communication, Vivint and the team provided me with what I envisioned from the details I had been given by them. The system specs I received in that email was immediately what I was after – needless to say this was already steps ahead of any service I was offered on the Vivint website. Vivint gave me a variety of options when it came to the choice of systems being used, and the materials of the ring and setting itself. Each priced individually so I could work with my budget and ensure the quality of the security system is to an good standard for my purpose. Vivint has a great presence so it was incredibly easy to find the glowing praise from all their services to customers – that filled me with all the confidence I needed to confirm my order and proceed through the installation.

The technician, Josh was helpful and had great customer service skills. Renzo, our salesman was nice but did not focus enough on making sure I realize my credit was going to be pulled. He just said here put your social security# here. Only later to see a credit inquiry on credit. I wasn’t really happy with that but other than that it seems like a good system. Thanks.

My neighbor referred me to Bryan from Vivint. Bryan was great, very friendly and professional. He helped me out and hooked me up with a security system that I could afford. The technician that did the install explained how to use the equipment and stuff, it's really simple to use.

Call experience was really awesome. I can’t believe I got it installed the day I signed up for it. That’s amazing and the cameras were fantastic. Thank you to the salesman and their sales rep person. I should say the technician of been very helpful and professional. I will definitely recommend your service!

The person who worked for us was named James **. He was extremely helpful and respectful. Every time we had a concern he would immediately reassure us that everything was okay. I am very satisfied with Vivint as they are very professional and polite

About 6 months ago I bought Vivint and never really checked up on it. Just figured it was working fine. Then one night someone came about 2 am and rang my door bell. I tried to pull up the video but didn’t see anything, so confused I contacted Vivint and they told me my setting needed to be adjusted. I adjusted the settings and let a couple days go by.

I was very satisfied with both the salesman and the installer. They were both helpful and since I am elderly quite patient with me. Everything was working well and I am happy with the system. I like the panel with its finger swipe instead of having to push buttons. The ringtone is very pleasant also.

They want to drill holes everywhere! Then if you decide you like the service and wish to expand...say add a camera... the prices are horrendous! There is no way to add to your monthly price or change anything. Not to mention if they install something wrong. It's your fault and you have to pay $49 to have them come out to your house to fix THEIR problem. Scam artists are what they are!

Loving it so far. They were both very nice and knowledgeable. It feels good to have my family safer and we have definitely been loving the camera feature. I would definitely recommend this to any friends and family in the future.

I asked the salesperson 3 times if the system used our WiFi. His response was oh no, we run off of cell towers with a back up satellite. Lo & behold the installer comes out & asks for our WiFi info, & yes of course the cameras use our WiFi. He also asked if it was ok for installer to come that evening, he said he was just finishing up at a house close by & it would only take about an hour. He was there until 11 at night & when I asked if he had a busy day, he said, "Oh no ma’am you're my 1st one today". Come to find out the salesperson wanted it installed on that day so that they could start billing me the very next morning. Shady salesperson!!

We were longtime ADT customers before switching to Vivint four years ago. The wireless security, mobile access and doorbell camera were the key deal makers. Strike One: We never received the doorbell camera that was included in our contract. Strike Two: We never the received extra key fobs in lieu of the door lock that was also listed in the contract. Which we decided not to pursue because of...

Called with multiple concerns. Notably doorbell notification taking 10 to 90 minutes to be received on app. While in the same house and on the same wifi... Lack of garage door control. New door opener was NOT on list of problem openers. Excessive cost compared to other, local, services. Finding out the panel software was close to a year old. Assured by customer service that replying to the resulting email with notes about whether the software update worked would be reponded to. There has been no response. Cannot in good conscience recommend this service.

I have had my service less than 2 years. And have had too many issues. Just in the last two weeks 3 tech support has come to my home. Only for us to still have issues! It keeps saying offline or the panel go out. The alert wouldn’t stop going off and now it doesn’t alert! This is the worst alert system I have had. Oh and charge you a fee to come check something out. That’s not my fault. Every tech blames the tech before of something every time. When my contract on over, they can have it! I’m so done with VIVINT.

Jonathan and Cole did a great job with updating our system! Very happy with their work and knowledge of the product. The new camera and touch screen system look amazing and work very fast without much lag. Thanks for everything!

I heard about Vivint through a family member. I got the system and it's been okay. I’ve had a few problems, but not anything super, super major and most of their reps have done pretty good. The system is fairly easy to use. There are still some features I still don't understand. But overall I like Vivint.

When I bought the house, I went on the internet looking for home security companies and got Vivint. I’m quite satisfied with the service so far. Any time I've called for them to solve a problem they've attended to it immediately. And that’s what I like most about it. Plus, the installers did what they had to do in a timely manner.

Very prompt and courteous service. We recently moved and brought our equipment with us. The technician was very helpful and thoroughly explained each function on the panel. We could have gone with a different company who offered a cheaper fee but their service did not include esto get with Vivint.

Both Alex and Brian were helpful and professional throughout. Brian stayed past midnight to finish installation. He’s even scheduled a follow-up. We had Vivint at our last home and we’re quite pleased with the service. Nice to have it again in our new home.

Jimmie was the sales rep and he was detail and explained how the features I needed worked for home. Dallon did the install and walked me through the system. I would definitely refer friends and family if they need a good security system.

Security system has been performing as advertise. I'm able to easily view activities at my home while traveling and at work. System records all events with sound as they are happening. All events show date and time and amount of event occured.

I've had Vivint for four years and everything has been good. I have the doorbell, alarm and everything. The installation went perfectly.

Highly recommend it. We just switched to Vivint SmartHome security system and it’s up to date with advanced technology. Now our house is protected when we’re in or out. It’s even easy to control on our phones when we’re out of the house.

I've been with Vivint for over 10 years and had the doorbell and panel updated. Usually, the purchasing process is not too difficult and I find everybody to be pretty helpful whenever I have to call. Moreover, I’ve never had trouble getting ahold of anybody. Most places I call, I have to wait for a long time, but with Vivint, I usually get somebody quickly, which is good.

I know Vivint from one of my friends. Their sales reps did a good job and I have everything in my service package. The installation team did a very good job too and were professional. It took them a maximum of about two hours to install the system. So far, I don't have a problem with the Vivint. It has worked very well.

The two salesmen and the installer were friendly, professional, and patient. I could have asked for a better experience. They went over everything with me more than once. The process went quickly and smoothly. I really feel like they cared about doing a good job and making me comfortable with my new system.

The Service was good, average, nothing great. We were very happy with pricing of equipment and service, and everything is working perfectly for the first couple of days. I would recommend this company to others, and actually just did about an hour ago.

The salesperson was great and the technician was awesome. They worked around my schedule for the installation. Offered better prices than other companies. The technician made sure he installed everything accurately and made sure I knew how to use it correctly.

I got a camera installed on the outside and the lady in customer loyalty department waived the camera fee and tech fee. Well Vivint ended up charging me for the tech fee in which made my account overdraft. After going back and forth with them they keep denying to make it right. I am an unsatisfied customer. I feel they caused my overdraft charges. They should ensure to make this right. Let me be late on my bill or not pay it at all. They would call me wanting their money. Now my system isn’t working. I am about to say, "screw Vivint and go rob ADT!" Signed not a happy customer.

The cameras record whenever they want to. We have had the cameras for 1 year now and they still don't record when someone comes up to the door or walks through our yard. The alarm goes off at night at 3 and 4 am to faulty signals or no signals at all. The company won't even come out to fix their faulty product. They want you to fix it yourself, or they will charge you to send someone out to fix their faulty products. I wish I never signed a contract with them. It's not worth it, at all.

Austin did a great job explaining the system and took time answering all our questions. David and Tony and other installers were very knowledgeable and courteous. We appreciate having direct numbers to people to assist with questions and/or potential issues.

I talked to a sell manager. Was very professional. Explained to me what I was getting and the price of the equipment and about the installation. Was not pushing and I felt what a better time to except the offer. He had a opening for the installation and went great. He walked me through everything and I thank Vivint.

15 minutes after my equipment was installed one of the cameras went down and would not work even after troubleshooting it. I contacted the technicians and they stated they would be out today to fix it. It is 1030pm and I have yet to see anyone out to fix the NEWLY installed system. You only get one chance for a first impression and so far this has been a bad one. If this shows how we get taken care of. I don’t think we will continue our service with Vivint company.

Very efficent, everything promised has been fulfilled thus far. Answered all the questions we had and even went out of the way to make sure he was showing us everything we asked. Would recommend to a friend. Five stars hands down.

Sam and Trevor were incredible! Sam has a great pitch on why vivint is the way to go for home security. Sam was also very knowledgeable, friendly, and to the point. He wanted to know what home security features were important to me and tailored my package to what I needed most. Trevor was very punctual with installing our system. He also installed the same day we signed up which was increidble. It definitely bet the 3 weeks we spent going through AT&T for internet!! Trevor not only installed the system quickly, he made sure my wife and I understand how to set everything up, make changes, and gave us a very in-depth tutorial. I would highly recommend doing business with both Trevor and Sam. Looking forward to using Vivint for our Home Security. Thank you for your time and thank you for keeping my home safe.

My sales rep & techs were very nice & knowledgeable. They answered all of my questions. I am very satisfied with the service & I hope I stay satisfied. The techs were in & quickly went to work. I liked that my sales rep stayed here with me to answer extra questions I had when the techs arrived. I would definitely recommend to a friend or family member...

Chandler was one of the most friendly, knowledgeable, and professional person I’ve ever had to work with. He was fantastic in explaining the new system and showing us how to work it! He did a fantastic job! I will definitely be recommending Vivint to anyone who is looking for a new security system. Hopefully they will get Chandler for the installation! Great work and very friendly!

Installation was fast and the installer explained clearly how to use the panel and iPhone application. The system seems easy to use and advanced compare to our old security system. It has more features compare to our old security system.

Both our salesperson and the installer are hardworking, professional young men. It was a pleasure doing business with them. We appreciated their honesty, ability to problem solve. Their appearance was neat and appropriate. We would hire these two young men for our company if we had an opening!

Troy the gentleman who handled our installation was very knowledgeable, professional and extremely helpful. He is a very hard worker. He also cleaned up. Troy made sure that my husband and I were very comfortable with the new system. Thank you.

The process was quick and easy!! I'm surprised at how straightforward the process of creating a smart home really is, everything from the application to the installation. I love the updated equipment that is provided. Both the rep and tech rep were very professional and efficient!! Awesomeness!!

Both sales and install were professional and polite. They were here to get the job done. Explained everything and made sure we understood install, billing and how to use the system. I would definitely recommend Vivint to friends and family

I switched from ADT to Vivint, and the installation went nicely. The guy was really good. He was confident and prompt. Things also went okay with the salesperson in the beginning, then there were some things he promised that I did not get. I gave some referrals and I didn’t get the money he promised. Also, I’ve had about 10 installers come out because the doorbell doesn’t work. If somebody comes to the door, you can see who’s out there, but you can’t speak through the intercom. It’s a waste. I've had it for three years and it’s the worst ever. It works for a minute while the techs are here, but after they're gone, no connection. And then the whole circuit thing went out. They put brand new equipment out there, but I had to wait until an installer could come out here, which was two months. He said that he was from Puerto Rico and he was going all over. They were short of installers.

Some of our neighbors had Vivint. We got the Vivint system as well because of their camera system and being able to monitor from a phone. The installation is fine, but they did extra holes and then they fixed it so it was good. So far, we sometimes have problems with glitches where the system keeps sending some messages or it doesn’t register that something’s closed, and it’d take a minute to register on the app. For example, I leave my house, close the garage, and then armed to leave, and it’ll say that something’s open. So then, I have to turn back, but everything is closed. Other than that, the system is good. We barely had anybody from Vivint and everybody who has approached us or we’ve come in contact with have been very nice.

Installer was able to arrive early and completed the job within the time frame allocated. Richard was very professional and through with his explanation on how the system works. We added a couple of items after he explained their value and now I have complete system. I only wish he had an additional sign to put on the backyard fence. That's a small item compared to the overall job.

Great experience so far with Vivint staff in general. I will be recommending Vivint to friends and family. Thank you for the easy and quality process. Quality equipment and the touchpad looks great on the wall. Thank you again for the amazing experience.

We are very techie people with very nerdy requirements and Vivint is able to provide us security and peace of mind while also satisfying our need to be on the latest and greatest technology. We bought a new house that was prewired with the security system and then we bought Vivint's highest service package, which includes monitoring, alerting and home automation.

Install panel. Friendly and competent. Arrived on time. Ed explained wed everything. Made it easy to use. Checked all hardware. Overall did a really good job. Not sure what else to say. My wife thought the whole thing took a little too long but it really wasn't very long.

We had a great experience with the Vivint team! They were all very nice and professional, answering any question we had. We love our new system! They worked quickly, and everything they put in our house looks nice and sleek. We are pleased with the whole process.

All signed documents were done electronically. Waiting for copies of signed documents. Installer was exceptional. He was able to use most of my already installed equipment. He Installed a new panel, carbon dioxide detector, garage door camera, camera at front door. Checked to make sure all equipment worked proficiently. Showed me how to use panel. Note: He was so patient, and professional.

My sales rep AJ saw that I had a ADT sign and asked how long I’d been with them (14 years I found out). His presentation handled every objection without pressuring me. He built value in his product. I ended up switching over with NO out of pocket expenses and paying the same monthly as I was with ADT with the same security system but with upgraded security video cameras and doorbell. Gabe my installer was there in 30 mins later and completed the install in under 2 hours. I feel confident knowing I have made a great choice for security to protect my family for years. Thank you AJ for knocking on the door!

Tech left at mess boxes threw sign and it’s recorded left wood from holes. He drilled peelings from sensors were left behind on windows. Didn’t pick his mess up. Almost felt like canceling order. Too bad I need alarm. Might start looking somewhere else.

I was very disturb with the actions of the Technician at the time of his exit. The Technician harassed me for a survey code after I informed him that I was at work and unable to provide him with the code at that time. He became upset and very pushy about needing the code. I then told him do not call my phone ever again and that I will be reporting his actions to his company.

The Vivint installation team did really good when they came in. They installed my window and door alarm, motion detector, doorbell camera, and the thermostat and they demonstrated how to use the system.

Luis was wonderful & explained everything thoroughly. The sales associates on the phone have all been wonderful through the process as well. I’m very thankful we decided to have this peace of mind. We feel at ease for sure now.

The sales rep and the installer were very professional and it was great to have it all installed the same day I signed up. The system seems to be user friendly and is working well so far. My only complaint is that I was told the motion detector would not be set off by the cats and it appears something set it off the first time I set the alarm and left the house. I’m assuming it was the cats because none of the other sensors were triggered. Hopefully that can be adjusted.

The sales rep was non-pushy, very prepared and knowledgable of my voiced questions/concerns. The technicians who installed the equipment were prompt and explained things well. Overall a great experience! I would definitely recommend my sales rep, the technicians, and Vivint!

Signed up for a system install and schedulers got it scheduled the same evening, which was unexpectedly quick and pain-free. Very friendly salesperson and friendly and knowledgeable installation professional. Secure system with easy to use user interface and hardware.

Your tech came and was professional and informative through the whole process. He went over each step with my father who lives in the house which was good since he will be one of the main users of the system. He will also benefit from the life alert feature.

Your installer (Oscar) is an ambassador for your company. He was professional and very helpful in every aspect of the installation and activation process. He answered each of our questions very knowledgeably. He addressed each of our concerns with empathy. Thank you.

Great customer service, very knowledgeable sales team and installation team! Both sales and installation can answer every question given. It was surprised to see such great value in the products and services that they offered. I'm looking forward to expanding the items that I purchased in the near future. Very quick and efficient service, Tens across-the-board.

I was very pleased with Gabriel’s work. His attention to detail and communication skills are very impressive. Walked me through the whole system, showed me how everything works, and answered all my questions. I look forward to working with him once I get ready to upgrade my system. Overall I am very pleased. The account takeover was simple and didn’t take much time, test all the current equipment to make sure all was working like it should.

The technician arrived on time and was very courteous and friendly throughout the whole process. I had a big order and a lot of stuff to have installed. He was very knowledgeable and explained everything thoroughly to me. He answered all the questions that I had.

Great job of communication with me and was very friendly. Went over everything to make sure I understood everything and how to run the system. I would recommend this to everybody. They were on time and efficient, don’t have anything else to say but 5 star service.

Account number **, service number:** Best Buy Vivint program sold me over $1200 worth of equipment on 04/13/2018 with an app access fees of $9.99 which was increased to $19.99 which is a 2X increase and something not expected by me as a customer and unfortunately contract says about the Increase after the initial term which protects a legal action but it does not mean a bait and switch tactic has not applied here. The reasoning is just they discontinued the plan so now my options are either cancel and have an expensive wall decor or shut up and pay the increased price as I am stuck with the equipment which I fully paid for and I cannot even return it or do anything about it.

We have been having problems with two of our three glass break sensors. They continue to go offline. My husband has to remove and replace batteries to make them work properly. The batteries are new. So that isn't the problem. The company has sent us new ones, but continues to go offline. I want to return and be credit, but Vivint not willing to do that. I don't want to pay for something that doesn't work properly. If they don't credit us guess we have to sue them.

Good customer service. The tech that installed the system was very knowledgeable of the system. I would recommend to friends and family. Happy to have the new system. Way easier to use than our old system and able to talk to our children through cameras.

A Vivint rep came to our door and talked to my wife about the options they had. She liked it and the installation went extremely well. It was all done in one day and the installers were very good. Overall, it’s a good system. I enjoy it and it works extremely well.

For security, we got from Vivint three cameras and the actual panel where you can arm the facility as well as a few motion sensor types of things. We had a tech come out not too long ago to upgrade. The service has been good so far and the techs who came out did a good job too.

The two guys that came and setup the equipment were great. They did an amazing job and had great customer service! I would recommend Vivint just because of them! Very informative and walked me through everything. Very thorough with everything they did.

I come from having ATT digital life for 3 years and Vivint was definitely a breath of fresh air. The installation was amazing, the technician was amazing. The equipment looks great. Thank you Vivint. The shady sales tactics that people spoke of, I didn’t get that. Hogan was really helpful, I was on phone with him for 1 hour asking question. Everyone just needs to do their research.

Dave, our "salesman" was actually a great person, and I never felt sales "pitched" at all. He rocked actually. And then the quick turn around into installation - Man! Wes, our installer rocked. He kept to himself, solved problems (with our permission, and stayed well past when we expected him to stay. (We have a large expansive home. He made sure everything was on point before leaving - despite how exhausted he must have been. I can't exactly say what the value of the system is "user-wise" yet - it's way too new - but the rating I am giving the value is the Vivint HUMANS that serviced my home and that in today's world is a rare value in itself!

I was approached at my home by John who was very knowledgable about this system. John ** was our sales person. He was very helpful and patient during the process. Prince was our tech and he was very professional and polite.

Very professional sales person. Tristan is an assets to your company, I am so glad you hire him on this position, he is polite, clean, presentable and have an excellent job knowledge in sales. The Technician that install my unit named Eric is also very professional, clean, polite and finished the job in a fashionable manner. Eric is also an assets to Vivint Smart Home security. I am happy and satisfied.

We got set up yesterday and so far so good. We do need to call because I am not sure how to set it up so I don't have to log in each time and the technician forgot to do the side garage door sensor and the glass break on all the windows but so far we are happy.

Sales person and installer were both very professional and knowledgeable. Their presentation was informative and followed up as promised to ensure we were comfortable with our new system. We would recommend them to our friends and family. We are looking forward to a long term working relationship with the Vivint Home security system.

Technician was clear on all information and services, assisted with recommendations and education on products best suited to my home. Would recommend based on product quality and personalization of both equipment and diversity of access panel. Favorite feature would be the remote access and multiple pin numbers. Easy to add a person for house sitting and then delete after.

Everyone was very professional and knowledgeable. Very courteous and friendly. I would recommend the product to family and friends from what I have experience thus far. Taylor ** did a very good job explaining everything before the tech came. He even offered to stay if I felt uncomfortable. That's total customer service. Thank you Taylor. The tech were great also.