Vivint Reviews

The sales rep and installers were very nice, so this isn't about them. But the install was not what I would call professional and I was not made aware that in order to have this system I would have wires running along my baseboards and plugged into my walls. I will be canceling within my 3 day right and caution anyone considering to ask questions about install and how plugged in systems will be visible in your home. The rep left the bad patch job for me to sand and complete.

I was promised 6 months free service by the sales manager during my install, because the convert over system that I purchased was not installed. Per the installation agent, my 18 zone alarm would not work with the Vivint 3 zone change over. Since other than paying for something I never received, I could not provide docs (apparently Vivint doesn’t keep copies of sales or install work orders) because I misplaced my copy.

Very good customer service from the installer and his boss. He was so easy to talk to which makes it comfortable to ask questions. Service was done on a timely manner and my husband and I are please with the final outcome.

I chose Vivint based on other people that I knew had them and their experiences. But the installation was a giant pain. The tech could not get my doorbell to come online. It was a 12-hour process from start to finish to get the entire system installed. I was then informed that since it kept disconnecting, I might have a faulty doorbell because they had just gotten a batch. The tech kinda got it to work and he said that if there were any other issues, I should call back and they would fix it. This was at the end of 12 hours.

I have not been very satisfied with Vivint and I have made it very well-known because they do not follow up. My husband had passed away. I sent the death certificate to them several times. And I had moved, so my unit was transferred over. They didn't hook everything up that they were supposed to. I was told that all the pieces had batteries replaced. Well, the motion detector kept going off in the middle of the night. The monitoring people were trying to call my husband’s phone, and I’m like, “He’s deceased.” And it’s going on three years. My alarm went off again two weeks ago, and I got online and had a live chat because I got a message stating that they can’t reach me. I asked what number were they calling. I’m primary, and I only have one phone number. That’s when I found out my husband was still being listed. I told them to remove his name and that I have given them the death certificate. But they won’t.

It hasn’t happened lately but sometimes, when people would come into my house, the camera wouldn’t pick them up. Also, when I open the garage door, I don’t know if it’s a problem with the panel or what, but it blanks out. It’s like it’s stuttering and it’s the only door that that happens. Maybe because I open it the most. There’s a problem with the audio when I open that door and I don’t know why. But the service is worth it because Vivint’s is comparable to other services. It’s just the equipment I’m still financing that’s taking forever. I don’t know if that equipment was worth it. But other than that, the service is fine.

I've had Vivint security on my doors for around six years, and I have been more than satisfied with the service. If anything goes off accidentally, I get calls instantly and the reps are very nice and professional. They are also knowledgeable, very personable and easy to talk to. I've only had one problem, which I called them about, and they were on it right away. They were awesome and helped me out. And I was not charged because I bought one of their system. When the guy came out to fix it, he updated my whole system without an extra charge.

We had a lovely discussion with the service representative who was personal and thorough. Then, the installation happened the exact same day! The installation technician was careful, diligent, and the work was top notch! So far, we are very happy!

I have only had the system for 24 hours so more to come, but the lead sales person and the technician were both a pleasure with who to do business. Process was simple and coordination was flawless. I am spending the same amount I spent with ADT for more security features. System operation had been easy so far. So far so good.

I have been a customer for several years now and after my contract expired my bill went up and I didn't know why after calling I was informed that to renew my contract I would have to buy new equipment and pay install fees. Is this how you treat all long time customers!! I'm not sure if I want to continue with giving you my business!!!

My daughter had a Vivint system put into her house first and then she recommended that I do it. Vivint salesmen have been at Home Improvement Shows, and then I stopped over and had my computer worked on last spring and they had the system there. I said, “Well, do you service or whatever?” He said, “No, we just sell them.” They're located in Bozeman, a 100 and some miles away, and if I would've known that, I probably would not have had the system installed. I have security, fire, if the power goes out, because I live out in the country. I've been paying the bill every month which is an automatic deduction from my bank account. However, I haven't been able to use the system for two years.

I've been with Vivint for about 10 years, and their reps have all been good. However, there were a couple of times that I was going to look somewhere else because I had issues with them. One issue is that, if I need a service call, sometimes it takes days on end because we’re so far away from their nearest serviceman or service department. There was once where we had an issue just before we left for Florida and they couldn’t do anything about it because we’re a long way away from their service people. And I wasn’t very happy about that. It’s not like having a local alarm service company that you could call and they’re here the next day or that day if it’s an emergency.

Had a pleasant exchange with Johnathan on signing up with your service. He and the installers were very professional, friendly and courteous. The entire experience was quick and clean. The process and service were described in detail and was easily understood. Thank you.

Have not received hard copies of agreement in mail as requested and promised. Door bell does not work every time it is rung. Did not receive confirmation from phone call in email that was requested last week. Have not received the keyfob that is to go with system.

Software and installation. Tech came that night. Could not finish job. Wanted him to come next day. Stated would be in another state. There is software problems. Still on 30 day trial. I don't need issues like this for security equipment. Either it is going to work or not. I am thinking about cancellation. Good ideal but software not so reliable.

The setup process with Vivint went very smooth and the equipment seems to be very user friendly. The tech was friendly and very knowledgeable of the equipment. I'm looking forward to using our system.

Great product. Absolutely love it. Our installer was great and the customer service has been exceptional as well. The price is very reasonable and I recommend this to anyone looking to put Security on their home. It’s a wonderful service 10 out of 10.

Chad was quick to diagnose the problem and fix it. He was very friendly and competent. We hope Chad comes when we need help again. When he couldn't get anyone at the company to answer his call for a half hour, he showed me features I didn't know I had.

I've been with Vivint for five years. I have the smoke and carbon monoxide detector, as well as the front door lock. I got those thinking we would be better off and a little bit protected. I had a good experience with the installation team. Vivint's people just replaced our home smoke detector and everything is going good now.

We had issues with Vivint's cameras a few times. We've also had some issues with the new thermostat disconnecting and the Alexa has been a problem at certain points. But no one has offered anything if the Google is working better. I wanna know what they might wanna do because we need things to kinda stay steady. It took a long time to even get direct connection to the internet which was great finally because the field manager came out, and he took care of it. So, they should have just done that when they saw the problems, and they never did. Otherwise, things have been okay. The Glance panel is constantly blinking. With power it's there, but it would fluctuate where it works and doesn't work.

Was advised by the specialist that when selling my home I could have the new guys take over the system and payments. Buyers agreed to this. Found out after the sale that that was not possible. Bank wanted full payment for all equipment and this had to happen before Vivint can stop “monitoring”. Did not mention a movement team or that we had to send in a form to cancel. Absolutely pathetic.

John was very professional & made my experience very comfortable. He also explained every step & gave me the opportunity to do it on my own. Great customer service and I was very satisfied with his service. He was very patient with us as well.

The tech forgot one sensor in the bedroom and didn't have the angled bracket for the doorbell. Everything else went very well. Other than that we are satisfied with the work that was done. I'm happy with everything else so far.

So far, I am very pleased with my new Vivint system, which was installed today. Having the camera makes me feel much safer and having access to the camera and the system on my telephone is an added benefit. Customer service was excellent, the value is great and the installation was quick efficient and thorough.

This company is very deceitful. The people that come to your door are nice and all, but they trick you into buying the product with deceptive terminology. Then when you call customer support, they are nice and work with you, but then you find out that all they did was lie. I have called this company many times. I ended up stuck with the large loan that they tricked me into signing. Now I will be paying that off for the next 60 months. Horrible company!! One of the most expensive companies!! Do not do it. Sure, they have nice equipment, but they don't care about your satisfaction. All they care about is tricking you into giving them money!! Don't do it!

The service was excellent. Salesman and installers gave excellent service. They gave step by step instructions on how to operate the system. I would recommend them to other interested clients. I am looking forward to enjoy my new system. I will tell all my friends about this new security system.

More transparency is suggested for your door to door representatives. You have a competitive product comparable to ADT. Give the consumer full disclosure so that a decision could be made on what's best for that individual. Consumers appreciate honesty. Vivint appears to be a good choice, represent as such, without trying to hide the 60-month contract that will be revealed before the finalization of the paperwork. I think I made a good choice to upgrade to Vivint, from ADT. I'm trusting that Vivint has great CUSTOMER SERVICE.

Be nice if Vivint offered free "ring" camera like most other security companies are. Saw Vivint commercial showing all the items you recieve for free if you choose Vivint. Hooray for the new screw the customers for years. Even made complaint how tech came out. Fixed issue but left a way less than straight line cover up. Panel states front door battery low...really? After trying 4 new ones panel still states low battery...

Updated on 09/14/2019: As expected and stated in my last review, my 5th Vivint technician came out yesterday and NOTHING was resolved. He was there to change my panel for a newer model which he didnt have in his inventory, thus, I am now forced to call AGAIN and set up YET ANOTHER appointment (6th appointment) for the dame issue. The sad part is that not only did Vivint waste my time but they also wasted my technicians time who had another appointment after me.

Vivint came walking around my street and they told me that, with their system, I can lock and unlock my door from my phone and I can check what’s going on in my front yard. That’s one thing I needed so I ended up purchasing from them. The installation went well and the team was very knowledgeable and courteous. They showed up on time too and did a demo on how to work the product. And when I have problems, the reps are there and they tell me what to do. Everything is good. Vivint is great but they got competition. So, they’re the ones that are just as good.

Like the customer service, very friendly and knowledgeable about the system. Louie the cameras on the new system, like how they look and what you can do with them. They put them in the right place where I can see my whole yard and my neighbors' house.

Dion provided stellar customer service. He was very patient & thorough when I asked questions & did not hesitate to explain procedures about the entire installation. Despite his schedule, he was able to spend the entire day with us and ensure a smooth transition from our old system to the new one.

Home security at your hands meshed in with technology. It can’t be easier than this. We will see how this holds up in the long-term is the reason why I only gave it a four-star. But as of now, convenience is the key!

Everything went well. The technician was very courteous and knowledgeable. He explained everything and helped me go over every aspect of the system. He also kept me informed of his progress and what he was doing. Unfortunately, I can't remember his name but he is an asset to the company.

Fast and professional service, would and have recommend to all my friends and family. Proficient and extremely knowledgeable, he took the time and explained to process and steps in setting up my new smart home. I do like the service.

The technician was very polite, patient and made sure we were satisfied and knew how to work the security system. He answered all questions we had. I would definitely recommend Vivint as a security system. I am happy with the system.

I am completely shocked about how amazing this home security system is! The customer service is the best I have ever dealt with! Wonderful quality of equipment, will definitely recommend to everyone, easy to use and very quick and efficient. No lagging on the system at all!

We had an absolutely Amazing experience with our smarthome installation! Armando was very helpful and informative. All of our questions were answered and we are very happy with our new system! We are very excited for our new system. Very pleased and will definitely recommend.

So I was told after 2 years my bill would be cut in half because I would own my equipment so after 2 years I call and the man on the phone says 5 years. Well I would of never done this if I knew that I think the lady lied to me to make her sale and I’m not happy at all.

We purchased a thermostat, carbon monoxide detector, 1 security camera and secured 1 window. The window and side door alert work perfectly fine. The security camera and thermostat are very problematic. We have to unplug and replug the security camera a few times a week as it randomly goes offline. Two technicians have been by but unable to resolve the issue. The thermostat sometimes does not respond to controls from our phones but has gotten better over time. The security camera not working is my biggest concern. If we're not home and the camera goes offline, we can't unplug the power source to get it working obviously.

Very pleasant to have working in my home. Answered questions as he went along. Explained the system and made sure I was comfortable with it before he left. Reviewed all the functions and where to find all the information I would need. Camera is working fine and we had a delivery already and we were able to review who was at our door without having to open it. Very impressed so far. Thank you for all your kindness while being in our home.

The customer service we received from David and Phillip was phenomenal! I would recommend your company to my friends and family. Most importantly is that you have people working for you like these two men who REALLY know what good customer interaction and good customer service is. Thanks again for our equipment and service! So far, WE LOVE IT!

Every time I have a problem with my Vivint account whether technical or just questions, they always give an excellent customer service in fixing the problem. Recently, we were offered a lower monthly rate by your Utah staff, and that was great. It tells us that Vivint is willing to compete with the new technology we have now in the market.

Johnny was upfront with the cost and the product. Mike was professional in installing and walking us through with Vivint. Might need some time to get used to it but 5star to both. Oh and the lady who assisted Mike kudos to her job well done even in the middle of the night.

I feel safe in my house knowing I'm in control and aware of my surroundings. And knowing when someone is in my yard it's the best part of that. Thanks Vivint for make me and my family safe. Even when I'm at work I'm in control of my house.

Salesperson was very knowledgeable and courteous. However it was not expressed to me that what I was actually doing was taking out a 60 month loan on the equipment. Which also affected my credit with a hard inquiry. It was stressed there were “no contracts” when it actually is.

The representatives from Vivint were outstanding and gave detail information about the product that I was going to purchase. They took the time to find out what my needs were and provided me that solution. I would recommend Vivint to all of my friends and family.

Wi-fi issues. I called reporting that I could not get a connection, I have spent a lot of time on the phone trying to resolve the issue, then they told me they would send out another router that was never sent out until I made another call and spoke with a supervisor. I have had several issues with this system and have to go through a process to get it resolved.

I don't know how in the world this company has ANY positive reviews. I've called them several times and the customer service is abysmal. When I've told them about my problems before, the lady on the phone said "Oh well, that's just how it is." And hung up on me. Firstly, when you aren't home, and someone rings your doorbell, the app immediately shows you the live feed so you can see who is at your door and communicate with them. Amazing in theory. Terrible in practice. I get notified right away when someone rings my doorbell, but the live feed takes MINUTES to pop up. By that time, the visitor is already leaving or has left. What good is this?! I literally never get the video feed to pop up in time. I have to keep closing the app and opening it back up or it will never show the video. So greeting guests when I'm not home is pretty much a no-go. Yeah, they offer the option, but does it work? No.

The technician (no fault of his own) had lots of trouble with tablet connecting to their internet. This slowed down paperwork and was time consuming. This caused the total time to take longer than needed. Installation went quickly. Overall, the installation went well.

I wanted to address my frustration to you. At our old house, I was very pleased. Our new house, we can't get internet due to being in the country. So Vivint support is very poor. I wanted help to resolve the issue and Vivint will not let us out of our contract. It is very wrong to make someone pay for four years without being happy. Will know next time to stay away from Vivint. And no longer spread good news about our service. Very unhappy customer.

This customer signed a five year security contract in 2016. From the start there were problems with the equipment and the tech people that installed the equipment (due to lack of training one technician admitted). For example, all the batteries in the detectors died within a month of installation. Weird, did they install old batteries I asked the agent on the phone? The batteries should last a year. The camera in the doorbell did not work consistently until May/June 2019. Thanks to finally getting a tech that had some experience. Many many phone calls and service calls between 2016 and 2019.

Luke ** is an asset. Other representatives I've spoken with from Vivint in order to get to this point have been far less competent and respectful. Luke appreciated my time and was quick and thorough during the installation process. While other representatives couldn't answer my inquiries and passed me off from one to another rep, Luke explained the process and coverage very well. Great job, Luke!!

The salesman told me total price $599.00 while I was disgraced with the kids and signed my life away somehow the documents show $1000!! How can you get away with such a scam. Show me one thing on the screen and the paperwork something different. You should be ashamed!!

The doorbell camera and doorbell ring are spotty with working even after multiple calls to customer service and updates. If you open your door with the keypad lock without making a purposefully delay the panel locks down...sounds the alarm and won't give you a key code access to shut it off, even though the code was keyed in at the door panel. We were refused to have a tech come out and see our panel unless we paid for the visit because it could be "Fixed remotely", which it never really has. Frustrating.

Very nice, quick, and easy. Very professional person came to the house, explained what I was able to get with the same deals, and asked what I wanted to know more about. Got exactly what I wanted and with no hassle.

I would just like to say that Zac was extremely knowledgeable about the product and educated us in what how the Process works. The Installer was fast but efficient. Give those guys both one hundred dollars each. I'm happy but most of all the wife is.

We have had Vivint services with 3 cameras for about 2 years. We haven’t been particularly impressed with them because the cameras haven’t always functioned and the door camera with ability to talk to the person at the door when you’re not bailable hasn’t functioned properly most of the time we have needed it. I am calling the support number on the panel several times and the last straw was just recently when the person on the phone was telling me to open the box up to work on it and the panel tipped off the wall. I called to cancel the next day and their customer loyalty team is working to keep us as customers. We will see how it goes since they came out and installed a new box.

The box wasn't responding to channel changes and our show wasn't being shown. I called with the problem and it was taken care of right away and it was explained to me what the problem had been. Very courteous and knowledgable.

It seems as if my service goes offline every month. I had a serious problem months ago and customer service had me do literally everything they could think of so they didn't have to send a technician out. The service now is better (offline once a month) than it was a few months ago.

We’ve had equipment issues, billing issues, customer service issues and the list goes on. The company seems to be great at finding reasons not to help instead of finding solutions. Payments were misapplied to monthly service instead of equipment. Later on they tried to collect again for the equipment after failing to bill my credit card. I troubleshoot my equipment myself and after being unsuccessful over a period of 6 months, I’m told I should’ve been more annoying and scheduled service instead of troubleshooting myself. That way there would have been a record of my previous issues. Maybe a customer who pays his bill every month without fail should be given the benefit of the doubt and given warranty replacements. Maybe people in customer service should know their role and get a manager to call you back if you ask for it. Horrible. Horrible. Horrible.

Drin, my technician was great! He explained everything in a simple and thorough way, and helped me understand the system I got installed. Everyone that helped me at Vivint was so helpful and very kind. I would definitely recommend Vivint to people!

The customer care rep for the issue I had was great. But I had a tech scheduled to bring equipment I paid for he never showed up. I paid for a portable command center and a caron monoxide detector and received nothing. I will probably cancel service, I'm not happy. You will probably do nothing with this info. I was told that your customer service was terrible and I did not listen.

I am very pleased with the installation and the system. My technicians were knowledgeable and patient and explained everything to me. Installation was free and all of their products come with a lifetime warranty. I would gladly recommend Vivint to my friends.

Mr. ** installed my home security system in about two hrs. Also a doorbell. He was very clean about his work, very nice and polite, I did not have a mess to clean up after he left. I am very pleased with the installation. Customer service was very helpful the next day when the battery was low and I did not know what to do.

Wonderful, Courteous and took the time to make sure we received what we needed for our home. A huge perk is that the installation took place the same day within an hour of ordering our home security system. If you are looking to update your home security system, I would recommend them.

We have been out of this home for over a year now and, unlike we were told when we signed up for the service, we have not been able to cease services not the cost thereof. This is not what I would consider to be a fair practice a business would impose on customers. They contend they are there/here to serve. Quite self serving and despite attempts to have the services discontinued, you continue to charge us full price with zero services being provided. Looks like it's time to employ an attorney. Shameful.

Everything was outstanding from sales to install. They were very professional about their work and company they work for. Installer was very neat with his work from running wires and cleaning up his mess and helping us understand keypad. Would recommend to friends and family.

I requested a new lawn Vivint sign and received it in a timely manner. However, I didn't received a sign with a solar light which would have been a better sign for my lawn. The lighted sign would definitely keep all bad guys away. Vivint should definitely only send lighted signs.

When I tried to chat for customer support it was very slow and they were no help. Then I tried calling and the person barely understood English and had no idea how to help me. Thank God the issues fixed itself the next day as if this would have been something major. I would have been in big trouble. Plus no one ever called and the recall for the light sensors as they stated they would. Not happy.

Any time we have had questions or support we have always been satisfied with the results. We recently had a false alarm that was caused by an entry before the alarm was turned off. We were contacted by your office and we went through the process of eliminating an unauthorized entry through name recognition and password authorization. Very professional!

Our cameras only worked for a couple months they sent a technician out who blamed it on our WiFi but said he would have "R&D" try to figure out the problem and they would get back with us. When we call they want us to try and fix the problems ourselves over the phone. There is no follow-up and total disregard for current customers.

This bill we just paid is the 4th or 5th time we have to address this issue. We sent in response to your letter several months back about you adding a tax to bill. I told them no to paying. We opted out. You said ok but still we get billed. No more. What you are doing is against Mo. Communication department. Possible could lead to a class action suit. Stop billing us for this for our whole contract or let us out of the contract.

Vivint's security system and monitoring/support service is fine, but there are some huge fraudulent drawbacks. First, we first responded to an email solicitation and TV ad both when we first contacted Vivint. The ad/alleged-promotion offered us a 'free security system' so they could put their advertising sign in our yard, and have us pay for the monitoring service. Instead, we had to pay full list price for all components, and Vivint's price was more than 200% more than the same components you can buy in Lowe's or Home Depot. ADD TO THAT, they financed us out a huge interest rate, when the salesperson that signed me up assured me that it would be a low interest rate, a rate in fact that he would not tell me exactly what it was. So, for a 'free security system," we wound up paying about 300% more than needed. I'm still in a fight with Citizens' One Bank, who does the underwriting for their financed systems. It is total scam.

The service does work but they have issues they need to work out. The control pad battery blew up and disarmed the system but never sent me a message saying disarmed. This is just one of the many issues I have we had with them.

I love Vivint service in our primary home so when I had a terrible experience trying to have our security system repaired in our AZ home I finally got so frustrated I cancelled their service on the spot and called Vivint! Not only were they there the next day to install but the technician, Michael was outstanding - which is what I’ve become accustomed to with Vivint service. I can’t say enough positive things about your company!

Customer Service at Vivint is terrible. My last call was for more devices which were on sale. I received no response. I contacted Vivint Customer Service by phone and email. The answer was “The sale is over, tough luck!” At a later date a supervisor contacted me and informed me she would look into the complaint I had submitted. Never heard from anyone. I like the equipment, the installers are great, customer service has always been a problem anytime we contacted them. If we find a company with equipment as good as Vivint’s we will drop Vivint and move to a more trustworthy company.

Our salesman Spencer was amazing, he came to the house and went over everything with us. He had us pick what we wanted and explained why we needed and didn’t need certain items. Took us a few days to decide if we wanted to do it, and we did and couldn’t be happier. I called him Saturday to let him know we were ready to do it, and Alex our technician was at the house 2 hours later installing. Which he did a great job, keeping everything clean and explaining what he was setting up and involving us in the whole process. I will definitely be recommending to all my friends/family.

Osman was very polite and professional. He did a wonderful job installing the system and cleaning up after his self. He explained how everything worked and made sure we understood everything before leaving. We will definitely recommend Vivint to our friends and family.

I am so happy with the equipment & service provided by Vivint. Great equipment is nothing without GREAT support service! Every time I have a question or concern they are available on the phone to walk me through the issue (WiFi change, change a battery...) I do recommend this company to friends & family!

I have had issues with Vivint several times a year. Some of the customer service know what they are doing and the rest of them are don't. I pay to much for equipment. I would have canceled several times but the company keeps me in a contract. When things work the Vivint works is ok. I would never recommend the company to anybody. I have been angry many times but nobody cares.

We have not been able to use our cameras in over a year. Spent hours with customer service that has never helped. Keep telling us we can send someone out for $50 but still cannot guarantee we can fix it. Camera works on tablet mounted in hallway but not on our phones.

The key pad lock I had installed, the installer never gave me a set of keys to the lock. When I notified customer service they told me I would have to pay for a new set of keys. I cant wait to change companies once my contract is up.

I have had nothing but problems since switching to Vivint. I have even been told " if I was not happy, then buy out". I have had Customer Service Rep's hang up on me. I have had to buy 2 new phones because of a software change Vivint made. The list goes on and on.

It is a great service but I should have actually researched the company before I signed up. I wanted to cancel the service that wasn’t under contract but I couldn’t because I have only paid about 100 on a 1000 dollar balance in one year. I moved last year in November but I keep paying because I have no choice.

The whole system is not worth the cost. And 5 or 6 year contract is too long. I am just waiting to cancel and won’t buy from them again. It was not worth it as you can get better equipment off the open market and install it yourself.

Have had Vivint home security for a few years now and the product and the service are tops in my book. Best decision I ever made to install Vivint home security systems, with the doorbell camera as well as the standalone camera in the back yard. We have had several power outages and every time I call Vivint they are very professional and they are courteous and helpful and they fix the problem with you on the phone in a few minutes. They wont hang up till you are satisfied and back up and running, now that’s service to brag about.

2 accounts w/ Vivint -- Service was 20x better than when we purchased the 1st system. Michael ** & Amellio were both professional, helpful, accomodating & listened to what we wanted. We would now recommend Vivint. We will be switching the other account to Michael and upgrading in the future.

We upgraded our panel last year and have had issues with it and now our entire system ever since. Our sky panel "loses connection with our wifi" constantly and our thermostat consistently disconnects from the sky panel. We are now having issues with all of our cameras losing connection because the panel is also disconnected. We have changed all of the batteries and have spent multiple hours on the phone with tech support troubleshooting and making sure we "reboot" the panel over and over again. We try and call to have a tech come out but that is going to cost us a service fee so that's why we call support but I feel like all we are doing is going in circles. We have had Vivint for several years now and we have not had any issues until we upgraded our panel.

I was contacted by salesman about an upgrade. I usually don't respond well to sales calls but the salesman was very nice. I agreed to the upgrade, even though it would change my control panel to an ugly iPad looking thing, and even agreed to add a camera. I was then told I would be contacted by an installer. It has been over three months and I have not been contacted except by more salesmen calling to sell me the same upgrade I had already agreed too. Absolutely no follow through. Not a good way to do business. Customer Service has always been great and I love my alarm but this has left me a little annoyed.

They are very good service. They respond quickly and the representatives are nice and courteous. The customer service line was very helpful and offered additional assistance if needed. The installation was quick and efficient. I feel very safe and secure. Great value.

Vivint has to be the worst customer service company in the US. When I have trouble with my system and make appointment the rep text me and changes the date where I can’t be here. And then tells me that’s the way it’s gonna be. Can’t wait til my contract is up cause I will rip this crap hole system out of my house and be glad to repair all damages that I create while I do it.

I replaced my front door lock with a keyless entry lock that after 2 weeks & 2 techs still isn’t working! Needless to say I am extremely disappointed in the service with the techs. I will be calling {again} to have someone come out to REPLACE the lock with a new one!

The cameras don't work worth a darn. They don't pick up grown people walking around but they pick up every leaf blowing. I have had the tech come out twice and they still don't work. If I was not under a contract I would have it all pulled out!

Both of these young Vivint employees were efficient and friendly. They were fast and professional and knew exactly what to do. I felt great about getting the service they were offering. I wish them good luck in their next sales blitz, in whatever city they go to.

I have had so many issues with Vivint from day one. Cameras are always going out. Sensors don’t work. Doorbell doesn’t work. False alarms always going off. When I call customer service, I always get the runaround. I have had my system replaced once. I have called to complain multiple times and my situation is the same. Very disappointed with Vivint. I would NOT recommend this service to anyone.

My mentor was fair and explain me everything about this service. The tech was exactly did the same service as the customer service. Like I’m new, hope the service you’re offering to me is a great service as guide says.

Everything went well, both were kind and respectful, explained everything, asked what we were looking for and put everything where we wanted it, I think it is a fair price for what we are getting with this system.

Marginal equipment and poor customer service. Disappointed with a once good company. Many issues, but company making little effort to fix. When service personnel do come, they are late and indicate they don't care. Last maintenance person was lazy. Phone customer service has slipped from when we first started with company.

Our technician Alfredo ** was amazing when it came to helping us create the perfect system for our home around busy schedules, kids, and big dogs. He understood that having a streamlined system was important with everything we have going on. We appreciate his input and understanding with all of our questions! We will definitely recommend Vivint and Alfredo to others!

Loss of Fox Midwest channel and charges. Needed help with glass sensor issue. Unable to get correct battery at time of call to support. Obtained a battery a few days later and was able to install as directed by tech support. Was told Wal-mart had batteries however unable to ever find one. Obtained battery at Ellis battery store.

It's terrible!!! The service is worst. Not useful... we can't get out in this company. Because we do have a contract. The company don't care if its work or not. Always offline... Don't record anything. Since then we are not happy with this company.

Extremely happy. I was miserable with Zennith. Had made several attempts to get out of contract with Zennith to go with Vivint. The cameras are awesome and easy to work with. Now we will sleep better knowing me and my family are safe.

Estoyn was very personably and professional! Finished the job quickly. Explained the system so it was easy to understand. The system is very easy to run and hopefully very secure. Jake was very good to explain the system when he approached me to see if I wanted a security system.

Called and got a person to help, got answered and was sent a new box. All is good now. Did lose my recordings. Packed up old box and sent it on its way. Everything was done in a timely matter. Very satisfied with the whole process.

Recently I attended a destination wedding quite a distance from home. I set my system and left with all indications on my panel showing everything was locked and ok to leave. This was on Monday. Friday I was informed that my patio door was unlocked???? What??? Vivint asked if I wanted the police called to check it out. I said yes...of course! The police responded and checked my house gaining entry through my unlocked patio door?! Everything was fine and they left. My concern is that my system allowed me to lock up and leave only to inform me 4 days later after I was gone that a door had been left unlocked. Hmmm...

The technician had some difficulties with the install due to the lack of an existing wired doorbell and the wiring of our current security system. He tried several different things and continued to worked at it until completed to my satisfaction. Excellent service.

I wish I never answered the door when the Vivint salesman was going door to door. I gave the kid a shot and it’s been downhill since. The system hardly ever work. They’ll send techs out that can’t fix the problem. Vivint cameras our panel will stop working and Vivint will charge you for a problem with their equipment. For some reason the auto draft for the bill is always working though. It’s a terrible service and I can’t wait until my contract is up!

Panel needed a reset and after several attempts, the representative gave me option of paying for a service call. When I told him that he could correct the problem from his station and that the problem obviously was on the Vivint issue and that I was not going to pay for a service call. He asked me to hold and suddenly the problem was solved. I feel that Vivint should at the very least service their equipment annually without a charge.

Good job. We have never had an issue with anything Vivint wasn’t able to help resolve in a timely manner. We even had a false alarm once sure to check on us multiple times to fully ensure it was a false alarm.

Quick and thorough installation. Very quick response to all alarms, including accidental. Monitoring site personnel are highly qualified, knowledgeable and professional. Easily monitor and control system via my iPhone application. With a multitude of changeable features, I could not be more pleased.

The guy I spoke to August 27, 2019 took my payment and didn't send an email of payment like he promise. I had to call back on the evening of August 28, spoke with a lady very professional, looked up information and sent me an email in 3minutes like she promised. 100% for her and 55% for the Male.

I’ve With this company since 2009. I’ve never had a problem in the past but, now I am. They have been multiple times to work on my door lock and it still not working properly. The gentleman came out to change a sensor in my front door and the rest of the sensors have gone out. The treatment that I received when I called and was as if they did not want to be bothered. My money is taking out of my account to pay for the alarm system every month.

We have the home security with window sensors. We are very happy with our system and have never had a problem! The only time that we have spoken to customer support was when were setting it up. And that’s the whole point, we feel secure with our system!

Lock wasn't installed tightly and as time wore on, became more loose. Sort of spins now. I live in a seniors community, so it's difficult to maneuver tools to correct this. Vivint says I have to pay for them to correct their mistake.

Vivint service is as good as your internet connection. I wish I would have researched pricing prior to signing a contract for equipment. Monitoring is 5 stars as the monitoring works 100% of the time. The only thing I didn’t like is the way the product is sold. Sales team portion is the reason for the 3 star. Salesperson was great and had a good personality. Even came and checked into the house. Half of the reason I signed my contract were regarding services that didn’t end up being offered by Vivint anyway. I should have read my contract fully.

Our service was great until we added cameras. They were not placed very well so we don't have good views of certain area. The mobile app does not work all the time to view cameras. Unexpected updates on panel tends to mess up setting. Battery after electric goes out only lasts a couple hours and feel that our the "BAD GUYS" know this, rendering us unprotected.

We pay over 60 dollars a month for a service that hardly works. It's one thing after one thing. The door bell doesn't work. It freezes. The panel always freezes. And they put you on a contract that they don't even mention. Plus they charge you for everything. If anything breaks they charge you to send someone out and that doesn't include the the charge for the item that broke. Can't wait to cancel after the contract.

The installer did not leave behind any of the boxes the new equipment came in. When asked him why we don’t leave boxes behind. The quality of camera is not great. Want to cancel service in 3 business days because of equipment. Also what does Vivint monitor for 54.99 a month? Just motion? Not enough.

Technician Roden ** is a real asset to your company. He’s very professional, polite, friendly, and most of all very knowledgeable in his job. And seems to me and my wife that he really love what’s he’s doing. We will be happy to recommend him to our relatives and friends. And lastly we think that he’s a highly educated.

Tore my house up when installing. Lied about how long we would have to pay for equipment. Still to this day it does not work properly. Customer service never sent the new parts to fix our problems. Servise tech in our area will not call me back. Spent literally 30+ hour on the phone trying to fix our problems. Would never tell anyone to us Vivint.

The tech was outstanding, very knowledgeable and took the time to teach an old man how to feel comfortable with using your product. I would and will tell everyone I know about Vivint. Very user-friendly. Everyone should have one of these. I feel safer than I have in years.

The camera on the doorbell has stopped working multiple times and cannot be fixed until called in. Rebooting doesn't work for either the panel, internet or camera. Because the camera does not work, it does not record images it video. I also cannot see it from the app.

Very sneaky salesmanship. Did not fully explain the contract locked into a 5 year contract. The salesman told us after the first 2 years we can get out which is not the case. Any time I contact the call center for assistance the same poor level of service all the agents seem to have an attitude like they hate their job and dealing with the customers. Terrible customer service with sneaky sales techniques. Be AWARE.

CJ was very helpful and was great at communicating the security system. He also made time to ensure I was comfortable with the monthly payment. He answered all the questions I had regarding the system and helped me understand the way the app worked and walked me through it.

I've spoke with two agents over the past 6 weeks about getting a replacement VIVINT sign with solar light. I was told both times that one was being sent. I have not yet received. I'm fine with the service provided other than this issue.

Every time I call for customer support the service is excellent. The initial agreement was for $59.99 a month for five years but three years into the contract Vivint decided to arbitrarily raise my rate. Since the contract was an agreement between two parties for a set monthly cost, Vivint should not have the ability to raise my rate anymore than I would have the ability to lower it. Also, when I was away an inside motion detector was falsely activated (house was empty, no pets) causing the local police department to show up and charging me with a false alarm.

I have only had the system for one day and so far it appears to be awesome. However, I am still waiting some backorder items to be installed. As far as the customer service, the sales person and installation tech were both extremely professional, knowledgeable and courteous. Please keep up the professionalism and courtesy when dealing with customer. Can't be stressed enough... the system will do the rest.

The only thing that I am not happy at all with is that after everything was said and done is that the light on my garage door button doesn't work now and I even had the tech try to fix it while he was here and he just wiggled the wires and said, "Oh well, that doesn't make me happy." Other than that, the tech did an amazing job. But I would really like that fixed.

My backyard camera is always out. It gets fixed then right back down. Everything else works perfectly fine but I’m so frustrated with this camera. A technician came out to fix it and it worked for a couple days. I spend over an hour on the phone with tech support before they actually sent someone out to fix it! I don’t have the time to be on the phone for hours with tech support before they finally send someone out! Also they want to charge a fee when they send someone out. I can understand if the problem is mine or my family's fault but this is an issue with the camera!!! Giving 4 stars on customer service because of the technicians not the tech support phone call!!

I have been without seeing my Front Door Camera Events/Front Door lock system showing for about a year now. Had a Technician come to my home to fix it but was not able to fix the issue. He stated I would have to wait for the next update then it will work and it's still not working. My front door lock is not working when we put the code in it does not take it. I'm very frustrated with this equipment. I pay $110.00 a month for a system that is not even working correctly. I'm really looking at end my account with your company. I even recommended a friend of mine about your company and they became a customer of your company. And this is what I get is issues with your system.

The screen on my control panel had frozen; nothing could be done to impact the security system. I called for help. I was told to unplug the system from power and unplug the battery in the control box in the closet; which I did. That didn't help; the frozen panel remained. Then I was told that I needed to get an electrician out to figure out how the control panel was wired. I said that I wasn't going to do that. I was told that until that was figured out, a service person probably couldn't help. I asked if I turned off all the power to the house and unplugged the battery in the control box, would that help. I was told that should do the trick.

Need to update hardware and software to be compatible with smart home technology, and integrate better with other products, hardware, ie Amazon Alexa. Hardware could be faster to connect and need to be able to have complete control when away from the panel and use app on phone. Right now app is limited and if a change needs to be made and you are away from home, a lot of things can't be done. We actually lost function when panel was upgraded.

The facts: already highest monthly service out. Regular price increases. The product failed during a break in, I have a camera which records the trees blowing in the wind but not someone entering my property and stealing. I was double charged for additional equipment after the break in because what they installed and offered was clearly not sufficent. Took 5 phone calls multiple hours of back and forth with their "customer service" representatives 2 of which agreed I was double charged and would refund my money. Nothing ever happened. I was never returned my money.

I was told by one employee the alarm went off once then someone else said three times. But the police were only sent out 2 times. Finally getting a hold of someone who resolved the problem in stressful two ordeal. I didn't get my money back from the police because you couldn't write a letter stating it was mistake your part malfunction in the system. However, you credited 60.00 to my account.

We started out very pleased with Vivint but for the last year and a half our system has had several problems. An alarm sensor in the bedroom doesn't work and when I called Vivint they told me they'd send a new battery. I tried the new battery when it arrived and it didn't work so I called again. This time they sent a new sensor and it still didn't work so I requested an actual person to help me and was refused. Instead, they said they would send me another sensor which spoiler alert didn't work.

So far I am only somewhat satisfied with Vivint. I plan to cancel them once my contract has ended. For one, they are entirely too expensive for the service and I have an old panel that constantly needs rebooting. Vivint will not upgrade my panel. For some, they love it. I'm not impressed.

Installer was very professional and knowledgeable and She was on time. She answered all my questions and concerns. Thank you very much, Megan. I was very impressed with her knowledge. She also very patient with helping set up my phone.

Our hallway monitor sensor caught something, and alarm was triggered, Vivint called my wife, said police are on the way. NO POLICE WERE EVER CALLED!!! She waited in driveway, still no police. She called the police. No call was ever made, TOTALLY UNACCEPTABLE!!!! If it was possible we would walk away from this pathetic excuse of an alarm system, VIVINT should be embarrassed and ashamed of this total failure!!!?

The system never works! I quit lying because all they have me do is repeat the same steps with the same result! After “doing me a favor” and sending a tech out the system once again quit working after a few hours. Doorbell camera has worked 2-3 weeks out of the almost 2 years. Just plain garbage!!

Recently, we called Vivint to complain about the amount of our monthly bill. We have been on service for over five years and have friends who also use Vivint as their security service, but had substantially more service provisions for the same monthly bill we paid. Because of my call, I was able to receive an additional device installed and also get a significant reduction in monthly cost. We did get good service, just had to complain a little to get it.

Sales rep told me that he would give me 30 days to cancel the system if I didn't like it and that everything would be put back exactly the way it was if we gave them a try. Tech came to install the system and said I really only had 3 days to cancel. I cancelled the next day and the techs came 2 weeks later to pull the system but refused to patch holes in my walls (the lesser of my worries) or reconnect my existing system. For a company knocking door to door (in a community that has signs post for no soliciting, and telling people how much they care about the security of our homes) to leave us less secure than when we started based on a salesman's lies is unacceptable.

For years things have been working fine. Recently my panel won't stay connected. This is frustrating and I feel like it won't work right until I upgrade. A rep came to my house and offered me an upgrade soon after the problem started. I am not eligible for what he was offering though.

Called as soon as alarm sounded and dispatched police. Felt secure being away from home, knowing our system and the Vivint team were keep our home safe. Very speedy response time to alarms. Feedback on open doors has also been very helpful as well as the cameras we have installed.

Installed security cameras thermostat all in a professional manner. Highly recommend to anyone willing to have an alarm system in their home boat RV trailer. Can't go wrong with this system. Get yours today or tomorrow or whenever you can afford this incredible high tech security system.

We are having issues with pigeons on the roof. I’ve called and complained. No one has called me back about this issue. Also our electric bill combined with your charges is more than what we used to pay without the solar. I’m still not understanding your billing process and no one has returned my phone call about that either your customer service is really really bad.

We had issues with our cameras off line and not being able to fix the issue. We called service, they tried a few things however found the same problems we found. A technician was sent in and the problem was solved. We are very please with the way Vivint handles issues, getting the problems solved in a timely manner.

The install crew was great enough to make me want to be a life long customer. From ensuring my questions were answered to providing contacts and follow up advice, I was completely covered. I didn’t worry about anything during the install and the system is working great. Great quality equipment and the service has been phenomenal. I’m excited to be a new Vivint customer and can’t wait to use the system to its fullest.

System keeps going offline, front doorbell keeps going offline, now the door lock itself isn't working, it's stutters when it tells us if the doors are opened, hesitates, pauses, all-in-all the system is not doing very well. Very frustrated with I need to contact customer service quite regularly for assistance. Today the alarm malfunctioned on me, very frustrated.

Technician was amazing. Explain everything thing great, was very knowledgeable about the equipment. Would definitely recommend using this company. Cameras show clear, alarm easy to use. Downright a great experience. Technician was on time, called when he was about to arrive. Also made sure I had all the right equipment that I wanted and needed.

Amazing customer service. The work was done swiftly and very low impact. You could hardly tell they were there. The prices were fair and there was no upselling during the install. Carl was very professional and I would recommend his work to friends and family.

Ed was very nice and helpful! He went above and beyond for service, I hope the ongoing service will be the same! I'm not a big fan of the FaceTime acknowledgement part, the mic was having trouble connecting, and during my struggles with the app, my car got towed! The car getting towed was def my fault but I was too engrossed in the acknowledgements I didn't even notice! There was an issue with the door sensor and Ed came back first thing the morning after to fix it, very good service!

The sales associate Ethan was very nice and went above and beyond to help find the right products to best suit our home. The installation associate Derek was very polite and quick and quiet while installing our new products. We had a great experience with the company.

Vivint was the worst experience I have ever had as a consumer to this date. Vivint has pushy salespeople and then the installer does a really bad job leaving holes in your walls. 4 years down the road we want to cancel because we are moving into a house that we will not own, and they charged us $1500 to cancel. This was not disclosed at the time we signed up but apparently there is nothing we can do about it. Now another 6 months later I got an email from them stating they were going to start charging us again unless I called them to tell them not to. It is like a nightmare that never ends. Vivint appears to be a security company but they are the only real crooks we have encountered.

They were direct and gave us so much information and instructions. They were passionate and answered any questions we had. We really appreciated all their hard work. We feel much safer and confident when leaving our house. Thank you all you guys did.

They are always on top of things in the alarm world. Always calls when there is trouble at the home area. I would recommend them to anyone asking... Call them and you will not be sorry... Good customer service. Polite and helpful.

Vivint is a very good company. Customer service and technicians do an amazing job keeping you safe as they should and their prices are fair. I would recommend them and done have so to my neighbors and friends and they work with you should you ever a problem with your equipment. They hold promotions to make sure you get the most value for your money. So I would recommend them highly.

We signed on with Vivint a little over 3 years ago. We were repeatedly assured that it was a 3-year contract but have recently discovered that our sales rep blatantly lied to us and we are locked in for 5 years. We have tried to establish contact with this sales rep and his manager. Neither of them are returning our calls.

Since I have had Vivint services I have spent more than 16 hours working and troubling shooting with Vivint technicians. I originally asked for the shortest contact possible with Vivint. Their sales person told me 36 months. I have had multiple panels and cameras. If you had Vivint before the techs leave the old equipment in and don't even install new batteries in the equipment. The door bell is hooked into the existing doorbell and is disconnected. If the panel goes out you are to off a door bell. The sound coming from the panel is not loud enough to actually be heard throughout thr house. One of my previous panels got locked into the armed positions. Needless to say it was a mess getting this fixed. Vivint is prompt to take people's money but their customer service after that is downright terrible. I am looking forward to my contract ending.

Fast response and accurate analysis. The rep was friendly and efficient with our time. Made sure we were taken care of during our chat. Used the contact support chat feature and was easy to use and rep had easy to follow instructions for us.

This product is very unreliable and the customer support is horrible after the sale. The follow up and fixes waste tons of your time. Several failed logic boards, which result in false alarms. Cumbersome to fix and very long lead times!

The technician did not have the sign to place in the yard. The batteries were low for the door and had to be changed twice. He promised to come back with the yard sign and never followed through. Please send sign as soon as possible.

The experience has not been good, except for the initial installation it has been one problem after another. We have made numerous calls to fix the doorbell and its camera that just suddenly stop working. Now we have our alarm, after a few minutes of being turned off in the morning, randomly start beeping that we need to turn off the alarm. I havent bothered to call it in as the 'repair', as with the doorbell repairs, will be an hour on the phone troubleshooting.

I have been blessed not to have any home intrusion issues thus far. The system is reliable and acts as a deterrent. It helps because in my community everyone around me has some type of security system for their safety.

I am very displeased with the load notifications that I have received when my payment fell behind. It’s invasive, it’s a violation of privacy and a tactic for bill collection that I am sure violates some form of fair credit collecting.

It is good when it works but half the time it does not work or is unreliable, panel has to be frequently rebooted. And rebooting is long laborious process - even after rebooting, it takes a long time for cameras to show up. Thinking about changing providers in spite of the fact that we sunk a lot of money into this.