Vivint Reviews

Good cameras, enjoying the safety of my home. Outside and inside too. Will recommend to anyone. So far a great value for my price. Still need some time to get to know the systems and see if it's worth it but right now it is. Thank you to Gage ** for recommending what he could. We will be grateful to him

Vivint tech, Gary showed up on time as scheduled. Very professional and very nice man. He installed everything professionally and neatly. He explained everything about the system and showed us how to operate it. Thank you Gary!!

We had been long term customers of Vivint for 9 years. We decided to transfer service when we moved to a new town. We asked about their ability to provide monitoring service in this new smaller town, they said they absolutely could, but informed us it would be best to purchase new updated device, which cost $1897, so we agreed. Their technician came and installed the new system on January 7th of 2025. We specifically requested motion sensors in specific areas and were told there should be no issues. As soon as the technician left, we started getting motion detector error messages continuously. We called the tech the next day and he suggested to change the batteries, which is weird since everything was just installed.

The representative Josh was very nice patient and helpful. The installer was very Knowledgeable and fast and very polite while being very patient with my children and animals and prices are very fair and affordable.

The technician was very professional and kind. I have dealt with a lot of issues in the past when it comes to feeling safe, he helped put my mind at ease when installing the system and helping me learn everything there is to know about it. Thank you for that!

Customer service was amazing, very fast and efficient. The app has every helpful features that are useful for everyday life. Could never go wrong with extra security in this day in age. Ten out of ten, would recommend to everyone!

Knowledgeable and professional technicians! Techs explained everything in detail. They were professional and completed the installation in a timely manner. Techs were able to answer all questions. They were friendly and had good communication skills.

Vivint is the top of the line security, surveillance and smart home system. The quality of the cameras and how everything works integrated with the app is very convenient. Our tech went above and beyond to explain everything he was doing, then after a long day of work, he stayed to educate us on all the features and functionality. He was so nice, I’d invite this guy and his family to dinner.

The technician communicated well before and during the set up and worked efficiently. I love that I can arm the system from the inside while we are sleeping. The devices look very nice and I like that they will come uninstall and reinstall when we move!

The technician Vivint sent out was very helpful and he installed everything quickly. He did a very good job at explaining how to use the system and made the whole experience great! I would definitely recommend Vivint.

Really nice people. The company definitely knows what they are doing and it only took them a couple hours to install and they came the same day as well. I would definitely pick them over other security companies.

Installation was great! Technician stayed late to finish installation and then explained how to use the system. Overall happy about everything and the process. Switching from ADT to Vivint due to better product and service.

Our sales person, Koonar, was so kind and helpful. We had been thinking about switching security systems and he made that decision very easy. Our installation technician, Josh, was very nice and thorough, even took the time to show us several things and help pair our garage doors to the system.

Julian our salesman was very kind and personable. He explained everything thoroughly. Our technician was prompt and answer all questions and concerns we had. Would definitely recommend to family and friends.

I’ve been wanting to go with Vivint for a while. So glad I chose them!! Awesome profits and services. You will not be disappointed if you decide to go with Vivint. Easy, fast installation and the best customer service.

Marcial was an amazing and experience technician who was able to work with my chaotic hours this week and able to install my cameras and show me how to use the app. He was the goat for all the help he gave.

Fast and easy installation, system seems to work well, Victor got things done quickly and professionally. So far the equipment seems to be high quality as well so as long as it holds up I will be happy.

Zane, my installer, was very professional and kind. He went above and beyond. Not only that he explained everything without me having to ask. Also, their prices are the most reasonable I’ve come across. I would definitely recommend everyone choose Vivint for your home security installation needs. Five Stars+!

Quick, efficient & very informative! This being a new home, we feel very comfortable using Vivint to keep my family safe. Install was a breeze and setting up the app only took minutes, even got my garage door linked up!

Mr. **, came in and handled everything, explained everything he was doing, keeping me and my husband In the loop. That man need a Raise!!! I'll recommend him to anyone. 😍😍😍 Professionalism at its best!!

Very friendly people. Install tech let me know exactly how everything worked, and answered any and all questions I had. The equipment itself is very good quality, and easy to use. Overall a very wonderful experience.

The technician was great. He explained everything to me, he cleaned up after himself. He was great. Thank you so much and keep up the great work. I will be recommending y'all to other needed customers.

Mr. ** provided excellent customer service during our equipment installation process. He was knowledgeable, friendly and helpful! The equipment purchased is high quality and I am confident it will provide years of excellent home security.

STAY AWAY. I was approached by a salesman that would not take NO for an answer. He kept pushing. He made the deal sound good, he told me that it would be 112.00 a month. Within 1 hour he had the system installed, and he discounted my ADT system. Although I had 3 days to cancel. He never once told me how much the equipment was, the next day after finding out that the equipment was over 4k, and my monthly payment was going to be a lot more then 112 a month, I cancelled. Then I find out they opened a charge card through Fortiva in my name to finance the 4k, I never authorized them to do this. I called to find out how long before they would come get their equipment, was told 30 days.

Service was great, but I didn't like the fact they ran a credit check without my permission and did and caused a hard inquiry on my report. The young man told me the equipment was cober, and after his buddy installed the equipment, I saw a $3000.00+ fee. Other than the false advertisement, the service was great.

This is the best service and equipment/set-up ever! From the sales rep to the person hooking up the equipment was nothing but professional. They were upfront with pricing, no hidden fees easy to sign up and verify all documents and information that was being presented to you. I would most definitely recommend this company to my family, friends, and colleagues. It’s just that amazing. I am definitely a customer for LIFE!

Both the salesperson and technician were patient, knowledgeable, and professional. The technician actually swept up the areas where she installed the devices. I was impressed with their maturity. Five ⭐️s.

Very capable and respectful, knowledgeable and accommodating and polite, very helpful with contract explaining and completion. Overall friendly. Willing to make an agreement with the consumer and negotiate.

He explained everything to me in detail. He was very friendly and patient with me. He showed me how to use the equipment. He was very quick and understanding and answered all questions I had at the time.

Cody was excellent, he was able to provide clarity on where to put the equipment and how to operate the app. I’ve heard nothing but great things about Vivint's quality equipment, excited to finally have it at our home!

I am loving the equipment we got. Everything is so high tech. I love having all my cameras, and everything in one app. We got the door lock with our system and that is awesome. I love how if I put the code on the door lock it I arms the system. I also love how I can lock the door and unlock from the app and the panel. I love how the spotlight light follows and the deter is awesome. The installation was fast and very professional. The salesman was absolutely great. I would recommend this product to everyone.

Great sales guy. Not pushy and very honest. I told him what I was looking for and we built a plan! The installation techs were young which made me nervous AT FIRST and I hovered and they assured me and double checked things with me and set me at ease.

After coming off a long trip to our surprise the rep was at our door. We were just talking about changing our service and there he was! Everyone was very respectful and professional. The technician explained to me and my wife. Would definitely recommend.

They left a hole in the middle of siding on the eve of our house. The technician who was installing system never informed us that he put the hole in. He said that he couldn't install there. He could have known that from looking inside the attic. Waiting for response from the claims department.

The sales rep Iziaah G was exceptional. Best rep I've ever come in contact with. He is intelligent, friendly, and knowledgeable. Steven, my tech did an amazing job! I love the products so far and having Vivint makes me feel safe and my home secure! Thanks Vivint!!

I believed everything was on track since I had just finished paying for my ADT Blue contract. I wasn’t keen on switching from ADT, especially after maintaining a commercial account for my business for over a decade. Then Rob, the representative, convinced me to consider a new system. I was approved for financing up to $6,000 and was informed that my equipment cost would be around $40 a month, with a similar fee for monthly service. Additionally, I was promised a waived installation fee in exchange for leaving a review and placing a sign in my yard. With that in mind, I agreed to the plan, and shortly after, Therren came to set up the system.

Our experience was great! Tommy explained everything he was going to do before he did it, he was clean with installation, did an excellent job teaching us the interface and we had 0 questions by the end!

My experience was awesome. The technician took his time and made sure everything was working perfectly. He explained how everything worked and asked if I had any questions. He was nice and it was awesome to work with him!

I recently had my Vivint system installed, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth, professional, and efficient. The technician arrived right on time, explained everything clearly, and took the time to answer all of our questions. He made sure each device was placed optimally and tested every component to ensure it worked properly before leaving.

My Rep was so helpful and very informative about my system.! I love first time experience. I would recommend to my friends along with my new neighbors. Vivint you rock. May this continue to be a smooth process.

The customer service was excellent. The salesman explained everything clearly and answered all our questions. The installer made sure we understood how to operate the equipment before leaving. What a fantastic experience!

They have really nice equipment for a way better price than I was expecting and the installation of what I got was very quick and easy, the camera's build and video quality is better than expected too, they don’t seem like they’d break easily.

"Vivint provided excellent service. The technician was punctual, professional, and explained everything clearly. The setup was smooth, and the system works perfectly. Great experience from start to finish!”

The 2 guys who installed my Vivint system were awesome—Super friendly, great convo, quick and easy setup, explained everything clearly, and did a clean, professional job. Highly recommend! 10 out of 10.

Troy, (installer), provided excellent customer service. He arrived on time and walked me through the entire process from beginning to end. I would definitely recommend this service to friends and family.

Sales rep was knowledgeable and professional and my installation was fast and painless with no mess left behind and no questions left unanswered. I had multiple sensors and cameras installed inside and out and the whole process took less than an hour.

We feel very fortunate that Vivint found us. Since my 89-year-old mother & I moved into our new house in May, we had bad experiences with ADT/ Safe Streets. We weren’t happy with the limited service or equipment they provided. We also discovered that the Safe Streets rep had misrepresented who they were. We felt we couldn’t trust them with our home security.

Christopher ** and Clint ** were assigned to handle the installation of my system. They arrived on time and immediately introduced themselves. They were professional and personable. Their assessment of my home was very thorough. They listened to my questions and addressed my concerns. When there were options regarding certain decisions, they sought my opinion. They both gave me their business cards in case they could be of further assistance and I have already made use of that. If they are representative of Vivint as a company, I am comfortable that I have made the right decision to change from my previous company to Vivint.

I’d like to recognize Mr. ** for being a stand-up salesman—knowledgeable, respectful, and truly professional throughout the process. He made the experience smooth and stress-free. I’d also like to commend Isaiah, the installer, for his swift and efficient work. He was well-mannered, courteous, and handled the installation with great professionalism. Both gentlemen represented the company with excellence.

The installation went as planned. The installer was excellent and professional. She set up the app for me to get right into after I downloaded it on my phone and set up me and my wife as users. All devices are working as expected and I am very satisfied so far.

Awesome service. Install was really quick done by the worker. Explain how the system worked very clear. Explain the breakdown on how we can get help if we need it. If we have any questions. Definitely recommend.

Jordan and Raul were great. Jordan was very good at explaining the service. Raul was very patient with us guiding us through the program on our phones. I would give them 10 stars if I could. Jordan came back to make sure we were happy with everything.

The installation was a quick and smooth process, the technician went over all the necessary information and details. As for the sales representatives, they were kinda misleading on the whole wireless monitoring on my cell without the system being connected to the wifi, but other than that, I was given pretty good deals. Overall I would say my experience was slightly about moderate because of that one issue.

Everyone was awesome, there where friendly, explain everythingto me so I completely understand. Even the sale rep.was do understanding of whst I wanted snd the time i was available to be there for then to be on my home,he even made payments so simple. Thank you Alex, Anna and one more that I can't remember his name so we we'll call him a big friendly bear

I prefer quality over affordability when it comes to keeping my family safe and sound. I Love the customer service and how fast they installed everything. Highly recommend to All my friends and family Vivint.

It’s Great. The worker was a hard worker. Explains everything. Set up was great and fast. It a great system for a great price. I love it. I’d recommend it to others. If I was you I’d get service with them. Love it.

I enjoyed my experience. Chris was an excellent technician who was both an excellent conversationalist and effective, efficient and wonderful at his job. He really showed me how everything worked, where everything should go and explained the ins and outs. He was patient with all my questions. The equipment is high quality, easy to use and I love that I can share it. I’m actually really excited to have switched from ADT to Vivint because already the experience is night and day different.

Was satisfied with the process. Got what I asked for in the end and all of my questions were answered. Have a 30 day free trial to experience the full service of this alarm system and determine if I want to keep it or not.

The install tech was on time and explained everything he was doing. During the install the tech made sure I knew and understood the the reasons for the placement of the sensors and took the time to walk me through the touch panel. My tech was polite, courteous, and professional!

Great, efficient, and gets the job done properly. I was helped with no issues, fast response time and reasonable prices. Overall a great experience and I’m happy that I chose Vivint to secure my home. 10/10 recommend!

We had a very pleasant experience with the salesman as well as with the technician. The process was very smooth, fast and neat. I am excited for a continuation of a great relationship with this company.

David was friendly, informative. He was funny and explained everything in great detail. Showed us different options and didn't pressure us to buy more than we wanted. Suggest you check them out! Way to go David **!!!

Everything was explained to me including all details. I had lots of questions of course and they answered them all, even repeating some of the things. I wanted to be sure about the how it all worked and they were very kind. When they installed the equipment they were very professional and knowledgeable. It was a great offer I couldn't pass up even with the struggling bills that I have. Great experience overall.

STAY AWAY!!! We PAID IN FULL but when the technician showed up, his work order is Completely Different than our paid in full quote (it was missing Several of the cameras/sensors we PAID IN FULL for). The technician left. We spent more than an hour on the phone each representative would just transfer us without telling us they were transferring us, then the person who picked up would have no idea what’s going on. We spoke to a couple different managers but NO ONE knows what’s going on. (One of the managers tried to say that the technician must be inexperienced, although he says he’s told me he’s been with the company for 20 years. Also, another manager insinuated that I must’ve let a random person into my house - who was wearing a Vivint shirt and had all my info - instead of one of their technicians. Ummm… even if that’s true, the “real“ technician never showed up, then. That’s ridiculous.)

Amazing system. Much better than ADT. Installation was very smooth since I had ADT and was not satisfied with the quality. Ryan the installer was very knowledgeable and fixed what was not working with ADT. Everything works and a better system than ADT. I do not tolerate poor customer service so I fired ADT.

⭐️⭐️⭐️⭐️⭐️ Thorough Installation and Impressive Cleanup! I recently had Vivint install a home security system, and I have to say—the experience exceeded my expectations in every way. The installer was not only knowledgeable and efficient, but incredibly respectful of my home throughout the entire process. From the moment he arrived, he walked me through each step of the installation, explaining what devices would go where and why. He answered all my questions with patience and clarity, making sure I felt confident about how everything would work once it was set up.

Everything was good! Brian knew what he was doing and didn’t take long doing it! He hooked up everything and showed me how to use it all. I even found out about a discount that I qualified for. Good experience.

I'm a returning customer and I’ve made an Excellent choice with the Smart system from Vivint. Have already recommended the product to friends and family. Excellent job done by Enrique **! Keep up the great job.

They said we would have three cameras. We only have one they did not tell us that the system was slow to react. They did not tell us that they had a no return policy and they charged us $2969 one camera keypad, and one doorbell. They did not tell us that we could not return this. If we were unsatisfied we did not get the contract until seven days later and we try to cancel the contract and they would not let us out of the contract. This is not a good alarm system. People should petition for them not to be in their neighborhood. Deception people. I did not know that they were going to check my credit and give me credit through someone else. Now looks like I am stuck in this and can’t get out of this contract. I haven’t even had a month. They’re slow to react. It doesn’t let you know that your door has been open for about 10 minutes and then it will tell you that the door is open.

Bryson was a great technician. Knowledgeable, precise and answered all my questions. He was patient, polite and wanted everything to be just right. I would recommend the team. Bryson and Drew anytime.

Vivint Rep was punctual. He was professional on the install and explained everything as he went along. Gave me time to ask questions and made sure everything was working and I understood the functions of the system. I very much look forward to expanding on my system in the future.

It has been a nightmare trying to cancel our subscription after we found out by a letter in the mail saying we have to pay over 2k for the camera after only telling us it was a monthly subscription. We have called over 20 times to try and cancel it and they refuse to do so. The camera has had problems from the very start where it disconnects and we have to call someone to fix it, yet they won’t let us cancel out subscription. We regret getting the Vivint cameras. Please save yourself from this mess! I truly doesn’t even deserve this 1 star. We were paying monthly plus expecting to pay 2k+ for a camera that constantly has trouble and doesn’t work. The only way we could stop paying for this bad service was calling out bank explaining everything and cancelling the automatic payments. Since Vivint never allowed us to cancel after saying we don’t have the funds for it, we just stopped paying.

My experience was great. The technician that came out was nice professional and absolutely helpful. I am looking forward to my home staying safe. I love the ring camera. I just moved into my home. I think the monthly fee is affordable. I'm looking forward to a great experience with Vivint. So far it is awesome. My kids love it also. I am going to try it out tonight when I go to bed by putting system on alarm stay. I'm looking forward to a good night sleep. I want to give a big thank you to Vivint for making my family feel safe and secure.

Great customer service, very professional and experienced. Will recommend giving to my family and friends. Looking forward to Great service and enjoying my equipment in future. Glad to have sign up with Vivint.

Zack the tech did a wonderful job. Went over and beyond before he left my house at 10:00. He was very helpful and worked diligently to get the job done. The panel would not load properly so he had to do a full system reset.

These guys are amazing! They did the camera install the same day! Super friendly and very informative. If you’re looking for a reliable service, then look no more! I would definitely recommend them to all my family and friends!

The locks don’t close all of the time so you can’t really trust the system. I was kind of dissatisfied. The only thing that was good was the service and the promo they gave me but not worth it at all.

Great customer service. The technician was very helpful and very educated on the system and equipment. They recommend various of devices and apps for the system. They also took me and my mom step by step on how to work the app and the system. I would highly recommend this company to friends and family.

Sales guy was great. Technician, not so much. Left boxes/trash everywhere he worked and removed some outlets without asking. He did replace them but those don’t fit the hole completely. We’ve found random screws everywhere and some of the holes drilled are visible. Also…he started installing at 1030pm, didn’t leave until 11:30.

I previously had Vivint a few years ago so I already had paid off equipment with them. When I had to move for work I called them up to set up services in my new home. However, they failed to show up the day of the install. A day later a supervisor (Sean, I believe) contacted me to make it up to me and we scheduled another install. Day of the install was great. Frank ** (our technician) was able to provide everything I needed, install the devices, and teach me how to use all the relevant technology. I would recommend to anyone looking for a security system.

Originally had received a text that morning saying a technician would arrive at 11:45. After texting again, I was informed they would be closer to 2:40. Once they arrived around 2:30, they were quick and efficient in setting up all the right equipment. We are definitely satisfied with our decision to go with Vivint.

I purchased a house that was previously equipped with Vivint security system. I called to activate it which was easy. However, I asked to have someone walk me through the process of using my ‘new to me’ system and had an appointment scheduled. The tech texted me and we started the process. The whole process was done via text. There was some lag during the process and it was difficult to keep up with the instructions. Afterwards the tech called to finish the process. During the call I asked if someone would walk me through the process of how to use my system and help me identify where the sensors were throughout my home. They could not help with that. The tech was very short and not very customer friendly. His name was Steven. Yes, he did text me some things as to how to arm the security and how to disarm but I still have no idea of what to do in an emergency or what the limitations are.

I recently had my Vivint security system installed, and I couldn’t be happier with the experience! The technician was prompt, professional, and incredibly knowledgeable. They walked me through every part of the system, answered all my questions, and made sure everything was customized to fit my home and lifestyle. The install was clean and efficient, and the technology is top-notch—easy to use, sleek, and gives me real peace of mind. I feel so much safer knowing my home is protected. Highly recommend Vivint for anyone looking to upgrade their home security!

I had the pleasure of working with an insulation specialist from Vivint and I couldn’t be more impressed! From the moment he arrived, he was quick, efficient, and extremely thorough in his work. What truly stood out, though, was how much time he took to explain everything in detail, especially the features of our new security system. Not only was he knowledgeable, but his care for our home and family was evident. He consistently looked for ways to save us money, offering helpful suggestions without ever being pushy. It felt like he wasn’t just there for the job—he genuinely wanted to help us make the best decisions for our home. I walked away feeling like we weren’t just customers but treated like family. The level of care, professionalism, and attention to detail was beyond my expectations. I’m thoroughly satisfied with the work done and would absolutely recommend this company to anyone!!!

Easiest install ever. The technician answered every question I had and explained things thoroughly. They were on time and finished faster than expected. Great manners and detailed explanations of expectations.

Fantastic service. The technician was very professional and very polite. Very knowledgeable and made sure everything was perfect before he left. He also cleaned up after himself and left zero mess behind.

Technician was super helpful, accommodating, and knowledgeable of the system. Took the time to explain everything and did not rush things. I’m very grateful because now our home has great new extra safety measures in place to keep our home protected!

Everything Good so far!!! Hopefully there are no hidden fees that I cannot afford! Cameron & Zsolt was very thorough and polite! These guys answered all my questions and were very very polite! So far I would recommend.

Tech was very thorough on helping me set up the perfect system. The cameras are way better than my previous system and the automation triggers are amazing! Couldn’t be happier. Oh, and for less than I was paying my previous security company!

The sign up was quick, easy and well explained. The set up was well orchestrated and easy as well. All parties I interacted with were professional and knowledgeable. We never had a smart home with security and Vivint made it a breeze.

Awesome, I will say it again. Awesome. The feeling I feel now being secure. I can’t say it enough. With the cameras and the lighting I now have in my entire back yard along with video surveillance. It’s so nice, I can actually see everything. along with the new lighting and camera coverage I have in the front part of the garage area that shows where both our vehicles sit. I cannot stress this enough to how important that is. Take it from someone who had their car stripped repeatedly for over 10 thousand dollars. To finally having it stolen, 23 years I owned that truck and still feel sick and violated with everything I been through with theft. That includes stealing box’s out of our U-Haul while trying to move. To those thieves getting my entire identity. To where 2 months later they tried to access my bank account.

Rude customer service and management. 60 month terms. They place the sensors on my door on the very bottom so my baby or my dogs can get so I have to pay to get them replaced. Even with the protection plan worse security place to go with!

I have been lied to by this company. I was solicited to an upgrade and told the person I cannot afford to increase my bill. I was assured that I can get my upgrades with a five-year contract and equipment without an increase. We received the offer via email. The contract did not match what I was told. We discussed with a manager, and he assured me "David" that my bill wouldn't increase. We proceeded. What he failed to tell me was, I would get a separate bill from the finance company, after I asked if I would have to pay more and told no.

I would never work with Vivint again. Every promise made by the rep that came to my door was 100% untrue. Special for free equipment, just monthly subscription, Return anytime! Now dealing w/ company that is unwilling to do anything, won't even come and pick up the equipment. 100% SCAM!!!!

It was a great install and fast for what they installed for me. The agent was very pleasant and thorough and knowledgeable. I would recommend to family and friends. I had a prior service provider and switched immediately.

It began with us wanting a security system. And it just so happened a young man came to advertise and tell us about the company he worked for called Vivint. Drew was very knowledgeable in what he was selling. Every question we would throw at him he had a clear, straightforward answer to it. Its convenience stuck out to me, but the way the system functioned is what got me. The Management is so easy and if I’m ever physically away it’s like I’m still at home. There are no worries and the equipment is mine. I can take it with me when I move and they will install it wherever I go. Love it. Biggest deal about it is its affordability.

Henry ** installed our Vivint security system. He came in, explained what he would be doing. Ask our idea on placement. He asked if we were pleased and finally helped us patiently with the App on our phone. He showed us exactly how everything worked. We are very pleased with the system and was very pleased with Henry.

Biggest mistake I have ever made. Salesman lied to me about everything. I tried to cancel the very next morning. Would not answer my texts or calls. He avoided me all weekend. When I called the office they tried to talk me into keeping the system by offering me a cheaper rate. I have 3 days to cancel. I didn’t even have it 24 hours and after reading the contract more thoroughly I wanted no part of it. Still waiting on them to pick up the equipment. It may be a good system but the salesman was a liar and a cheat. Avoid if possible.

Sold my home and called Vivint to cancel. I could sense panic immediately. Sent me to cancellation ext. he wanted new owner info. What?! He then goes down a list of questions like a survey. We oblige. He then says he has a 20-minute questionnaire to go over. I split in two. We finally get to the cancellation extension just to be told the final is prorated so I will be charged another month after selling home. NOT RECOMMENDED!! Criminals to prorate final bill, knowing I don't live there anymore.

Jeremy ** was an outstanding installer and salesman! He was professional, knowledgeable, and went above and beyond to ensure we were comfortable and informed throughout the entire process. Jeremy answered all of our questions thoroughly and without hesitation, making us feel confident in our decisions. His friendly attitude and attention to detail made the experience smooth and enjoyable from start to finish. We truly appreciated his expertise and customer-focused approach!

Everyone was professional from Aidan the young man who sold us on the service. He also made friends for life with my two sons. He didn't just sell my wife on the service he also as I said took the time to interact and engage with my sons, to the installation gentleman.

Your installer (Mike) was the best I’ve ever seen. Came on his day off to fix my system. Not sure about the system yet but the set up and install was great, system also looks very good, not cheap looking.

My name is Carol **. I’m a handicap person and I’m disabled. It’s very very sad that your company do not have no one to come out and work on your system for you. I had a door alarm that broke so I might try to break in my house and I have road cancer surgery and I had two major knee surgery and I’m raising for a grandbaby. I didn’t call five times to get someone to come out and put the sensor back up on my door. I pay extra for in case install may need to come out out, but they won’t do it. I hope I’m not on the contract cause I’m going somewhere else.

Everything started out great and worked well. Nine or ten months later front door keypad needed new batteries. I went to change the batteries and the part that holds them also came off. It controls the inside handle to the dead bolt and has the wire union to the keypad. It WILL NOT go back on. We called to get help. The lady on the other WOULD NOT send help and instead sent us a whole new deadbolt and keypad set. Their customer service is so piss poor. I AM expected to be the professional locksmith and it is up to me to repair their faulty product. If we hadn't spent the money with the equipment I would cancel this service.

Lexi, our rep, was so knowledgeable and thorough in her explanation of the services Vivint could provide at an affordable price. All made-in-America products and American representatives! Awesome company. We will use indefinitely!

Months of problems with live feed of cameras. Hours of wasted time with customer service. No solutions or attempt to fix other that we are sorry. Do not buy their services. Trips made to be onsite were waste of time. Promises to call back and send technicians were never honored. Would not acknowledge hours of phone calls or promises to fix issues.

Great service with Brad and Steven! I look forward to this service security. Brad is knowledgeable about this product! He offered me a great deal! Steven was fast installing the systems! I appreciate you both.

Nick was extremely knowledgeable of the products and showed us several different products. The Technician was extremely friendly and worked quickly. The tech was extremely knowledgeable and explained this very well.

The rep was very nice and didn’t try to talk to me into purchasing anything I said I didn’t want! System works great and very reasonable pricing. Based off of my “FAIR" credit I only had to pay $1.48 cents for a deposit, first 3 months are free and after that it goes to $48 for promotion for 3 months then when that’s over it’s 78$ monthly! Thanks. 🙃😊

Everything was wonderful, from the salesman to the technician to the service. Both were very nice and professional and definitely will be recommending to friends and family. The price was reasonable as well.

I can only leave the four stars because I am a new customer. I like the way the products look. I didn’t anticipate a technician coming out and putting a hole in the wall of the place that I am renting. The rep on the phone said that it was a handheld that I could set up anywhere in the place until I am able to move. I don’t plan on being here much longer, but I am hoping to get to know how to use it, and maybe give a 5 star review later.

Very helpful technician, the service was excellent. More wires than ADT, but the camera picture looks amazing. The driveway camera followed me as I walked by which was also something new. I find this so far to be a worthwhile investment.

Technician was on time, respectful, explained everything in detail. I made sure I was signed in before he left and explained how everything works. He explained the best areas for the cameras and sensors and panel. He made sure to clean his mess before he left.

I had an awesome technician come out for the installation. He was very knowledgeable, professional and thorough. I am pleased with the experience and I would highly recommend Vivint to family and friends.

Mr. ** arrived as scheduled and thoroughly surveyed my house. After all the paperwork Mr. ** explained everything regarding the system and set up the all the monitor based on our floor plan. 10 out of 10.

I had seen their signs in the neighborhood, so I figured they were legit. The representative was knowledgeable and polite. I am living on a fixed income and he worked out the details so I could have the safety I needed. They installed it right after I agreed, so no second day or delay in service. Javi installed and spent time on the easy to follow instructions. I was able to add an app on my phone to help me along the way. As a recent widow I am happy and relieved to have this system to give me some protection. I was excited to easily use it, and have options to see, talk to, or ask them to put my package in a safe place. Oh yeah, the camera has a sharp, color display and you can quickly review the camera, and save a picture for identification. I'm sorry to go on and on, but Daniel, from Vivint, made this an easy transition to a better and safer life. Thank you, sir.

Professional and friendly finished job in a timely manner. Suggested ideas on where I could put location of devices purchased. Ensured that I understood the way the home hub functioned before leaving. Did walkthrough on the home alarm hub with the technician to understand basic functions.

I'm a first-time customer with Vivint. The service technician Andres, was nice and professional. Andres came to the house on time with all the home security system equipment. The home security process on the system and phone are easy and user-friendly to use.

Everything was successfully installed professionally. My technician was awesome. I would give this a five star but I was told services would be from 8-12. It was well after 12 before he arrived. Awesome services from start to finish!

I had a Rep come to my door from Utah to Kansas City. They put the material in and did not tell me about a contract or taking any loan out in my name. I took him to court. They were supposed to write off the loan but they charged it off. I recently took them to court. This has been years trying to clear this up so I had to file an appeal and I am thinking about getting an attorney to get this off of my credit report because I did not approve any loan for over $3,000 in my name. This company is dishonest, fraudulent and I have yet to get rid of them. From harmful rays I don't want to deal with her fraudulent company and I'm trying to alert others; so they don't get caught up in this 3,000 loan that they take out in your name, without your knowledge and contact; neither was mentioned to me.

I am delightedly with the customer service received from Robert and his trainee as representatives of Vivint. They explained with clear detail of what the security system involved and no hard sell, which was great. Answered all of my questions knowledgeably and informative. The person. The rep who installed the system was efficient and knowledgeable. Explained exactly what he was installing and how to use the system. He was a pleasure to work with. I highly recommend this system and company.

I just started service so I don’t have a lot to review on service but the sales guy, Orion, and the installation tech JD were both very amazing and knowledgeable about the services and the equipment. They were able to answer all of my questions.

Very expansive equipment, and misleading information. I got my system installed on July 21st and already got charge on my account within 3 days later when monthly bill supposed to start next month. I wish to cancel their service.

The service tech was very thorough providing all the proper information to help me understand how to manage the system. I’m excited to have the new system. It's user friendly and very simple to operate. Thank you Vivint!!

Fast work and good service, 100% recommended. Good quality cameras and long lasting cameras. Have very good quality and high performance especially in the night, can see everything clear as day. Highly recommend this company

I just had my alarm system installed and I was very disappointed with the sales rep as he was not honest about the equipment. They had to come back to “fix” the issues I had but of course did not leave before adding extra fees to my account. Feeling like I should have stayed with ADT. Oh and my fire alarm is not functioning after the second time being here to “fix” the issues. Vivint needs to train their employees to be more professional.

Sales rep had zero integrity and turned out to be completely dishonest! Was told one thing and when I tried to terminate, he seemed to forget our convo, not admitting to the extended trial period that he supposedly gave me, and now I’m stuck with this contract coz I went over the original trial.

Tech girl came in, asked to see where everything would go and was super quick. Dev signed me up yesterday and came to see if everything was good the next day. Both service was great and made us feel comfortable enough to ask questions.

Great service and very professional technician. He was very thorough and explained how to work our security system in a clear and easy to understand way. I would definitely recommend this service to anyone.

Timely, efficient, knowledgeable install. Equipment costs were ok but the low monitoring costs made up for it. App is user friendly and easy to navigate. I like all the customization options that are available with my system.

The technician came on time. He installed all of the equipment and made sure we had what we needed. He helped me and my family get logged in and acquainted with are new set up, which was very easy. I feel safe in my home with this new system and we highly anticipate adding more equipment in the future. The monthly price is comparable to our previous provider so that helps out a lot. The equipment is must better than my previous provider and the open ability to add more equipment later is nice. My technician really made our transition smooth from one provider to another.

Mr **, was very efficient and knowledgeable. I may have a small space but there is no question about feeling safe in my own house. The installation was trouble-free and the wirings were done thoughtfully. I truly appreciated the care and thought that went into placing the devices around my house. Salamat!

My salesperson Trenton P. was excellent. He got me a great deal on a camera and doorbell camera. Even got the front door keypad deadbolt installed on the same day. Great job. Highly recommend Vivint! Thank you for everything!

Sales guy came to the door and was very nice and had a great sense of humor. Seemed very knowledgeable about the product. Installer was there within an hour and had everything set up and explained within 2 hours, again a super nice guy. Would recommend.

Super easy to use and super conveniently all in one place on one app. System has been updated since I last used Vivint and the cameras are awesome and so is the doorbell camera. Super happy to be back with vivint!

Brad was informative and the team got to work right away. It took 3 hours from when we spoke to full installation. We were able to get all of the security tech we felt we needed at a reasonable price.

I decided to go back to Vivint due to their new technology. Also good service and product. Sales and install was great. Cory was professional and efficient. Ben the sales person did not talk too fast.

Great installation service! Employee for the sales but very nice but gave some incorrect information we found out about at installation. Good training experience but overall great service! Everyone was very professional.

The installer, Alex was very pleasant, took his time to make sure the work was done right? Very knowledgeable and willing to answer all my questions. Was very happy with this service. Alex took time to show me how everything works and explained very thoroughly.

July 23, 2025. I have been a Vivint customer for approximately three years. The equipment was fully paid off within the first year. In May 2025, I contacted Vivint to cancel my service and provided the required 30-day notice. Despite multiple attempts to cancel, they have refused to honor my request and have continued to charge my credit card. Due to their refusal to cancel the service, I was forced to cancel my credit card—a major inconvenience. The customer service experience has been extremely poor. With so many alarm companies available today, I find it unacceptable that Vivint treats its customers this way.

The salesman Yoel was very polite and respectful and he took his time to explain everything. We weren't planning on any surveillance gadgets but he sold us. And so far we feel that we've made a good decision.

The sales process was very smooth and informative with Amolik and the tech, Josh was very knowledgeable and professional. He was even able to quickly troubleshoot an electrical issue with our doorbell that our previous security company could not fix or didn’t care to. I appreciate the excellent service.

I wasn't sure how well I would do getting this security system as I'm 76 years old and not very tech savvy but I'm so thrilled with it. Jamie the young salesman explained everything so well. Justin the installer was great as well.

Outstanding customer service. My technician, Kenneth, was very knowledgeable and answered all my questions. All work was completed in a timely manner. I highly recommend Vivint to anyone considering a home security system. Great job! 🤙

They were very helpful with questions, and gave additional insight with things needed to help provide additional security for my house. Nice and respectful. Went through everything going on and what was being installed.

The representatives that came to our home were very knowledgeable and patient explaining how beneficial the alarm system is for us. The sales rep explained the system and process and the service technician was very thorough. He walked us through each feature quick but made sure we understood how to operate the equipment.

Amazing customer service. Both were really nice. The process was easy and quick. They both made sure I was satisfied where everything was placed and walked me through the system on how to use it and also on my phone. I would definitely recommend them to family and friends.

I didn't realize that both selling the system and installing it on the same day as possible. So I was just a little confused. The hole thing took about 5.5 hrs. Both the installer and seller were very nice. Only complaint is that it took longer to install than expected. It was very late for us before they were finished. (After 10:30pm.)

The sales guy and tech were awesome and very nice! Shout out to David the sales guy and I believe Eric? the tech. They set up our neighbor across the street and came talk to us. We’ve had Vivint before in a different state so he showed us all the updates and deals. The tech showed up the same day and we had everything hooked up in a matter of an hour and a half. We love our set up and definitely have more piece of mind! Thanks boys!

The installation went very quickly. The technician explained everything in depth and answered all questions. He was very nice and respectful. I love the app and all I can do right from my phone. I feel much safer being in and out of my home.

Recently at 830PM I had a knock on the door. I live in a rural setting. After answering g the door I see a young man standing on the steps telling me about Vivint. I stopped him, asked him. If he knew what time it was and he said 830 pm. To which I responded, 'GOOD NIGHT' VIVINT NEEDS TO BE MINDFUL OF INTERRUPTING PEOPLE LATE AT NIGHT. NO ONE, I REPEAT NO ONE WANTS TO DISCUSS SECURITY CAMERAS AND ALARMS AT NIGHT AFTER WORKING ALL DAY.. NOT TO MENTION YOU'RE PUTTING YOUR EMPLOYEES IN DANGER, KNOCKING ON DOOR AFTER DARK.

Vivint salesmen came to my home & told me how much better they were than ADT Security Service. They offered 3 cameras for the price I was paying for one doorbell cam. I said that I had a contract with ADT, not a problem, I was told, Vivint will pay off the remainder of your ADT contract, if you switch to Vivint. So I switched to Vivint. THEY DID NOT PAY OFF MY ADT CONTRACT. Like the salesmen promised. Now I am being harassed by a collection agency for almost $ 1000.00 ADT contract, that Vivint was supposed to pay. Don't trust Vivint Salesmen!

After realizing the service wasn’t what was promised, I attempted to cancel within 20 days but was still charged the full $3,800. The contrast between what was sold to me at my door and the actual contract terms was shocking.

I recently had Vivint Security Devices installed, and I couldn't be more impressed with the entire experience. From start to finish, the process was smooth, professional, and incredibly efficient. Our technician, Tanner, was outstanding. He was knowledgeable, courteous, and clearly took pride in his work. Every device — from the doorbell camera and smart locks to the motion sensors and control panel — was installed with care and precision. Tanner took the time to explain each feature in detail, ensuring everything was set up exactly the way I wanted it.

Friendly, professional and system is easy to use. Explained everything and answered every question I had. I would recommend the person that came and installed all the equipment here to my house to anyone I know because he did the job in a timely manner.

Antonio and Calvin were very sufficient and professional. Answered all concerns and questions. Walked me through each step gently. Also didn’t rush me when I read the guidelines before accepting all of my equipment.

My family has been with Vivint since moving to Las Vegas. We appreciate the service provided. The representative, Dylan, was very professional, kind, and patient. He was very detailed with the process and explanation of the services.

The gentleman that was here to install my camera and thermostat was so professional and prompt, very knowledgeable, and very very friendly, I was much at ease with him being here. He went through everything and explained everything to me and made sure I understood everything and how things worked before he left. I am a very satisfied customer and will highly recommend. Thank you.

Had a great experience! David (the technician) was thorough and professional! Walked me through the whole set up and made sure I was confident with how to use everything! Feels good to know my daughter and I are protected and safe!

I was not informed on the fact that I was going to be paying $4000.00 on a Fortiva card which ding my credit and knocking my score down 35 points. I would never have signed up for this in a million years.

Chad came in to install our security package. He was respectful and professional. He answered all our questions and walked us through the first time set up. So far it’s been working well a few hours after installation.

Had a great experience with sales and tech installing alarm at home. Both gentlemen were experienced and very knowledgeable. Most of all they were friendly and eager to answer any questions I had. The camera system is amazing and easy to use. I would definitely recommend.

Clarence and Rodney have been absolutely wonderful!! Very polite and friendly. Very informative and very helpful, they answered any questions I had and then some. They were great with my kids. And made me fall in love with my system immediately. 100% recommend. And I will absolutely be telling all my friends!!

Excellent customer service! Everyone was professional and courteous—from the salesperson to the Vivint installation team. They answered all my questions patiently and clearly explained the entire process. I am very satisfied with the service I received!

Juan was a great salesman and gave us a thorough explanation of Vivint’s products as well as their outstanding reputation. He made sure to have our technician Noah out to the house to install the system within an hour of us talking. A really great experience and within 3 hours of completing our contract, we had access to our full system. Really a great start to my experience!

The most simple investment to my comfort I've ever made with great service and it's IMMEDIATE. KHALIL AND KD WERE GREAT AND I'D CONSIDER THEM FAMILY. That's how much I loved the people who came out to service me!

My experience was amazing. The representative was very nice and answered all my questions. My service was installed the same day. The technician showed me how to use my system and it was easy and simple to use. I feel safer now, thanks Vivint!

On 7 18 2025 a representative came to the house and told us that the equipment would be free and we just have to pay for the service only to find out hours later once it was installed that we had to pay for the equipment so now no one wants to answer the phone. This is awful. Very poor customer service. Complete scam. We were told by Catherine that she was paying out of her pocket for the equipment only to find out hours later once it was installed that we had to pay for it. Very unprofessional.

Tech and sales rep were very helpful, and answered all questions. Both did not kind answering repetitive questions and kept my best interest in mind when deciding to offer products, and services for me.

Donne ** came out with a technician and made getting Vivint enjoyable. They explained everything in detail and even though the equipment here was outdated when we moved in they didn’t try and upsell anything. Afterwards we discussed upgrade options only because I was interested in it and we decided we will upgrade to better equipment and more cameras in about a month.

Jeremy was super helpful! He made sure we understood every step of the installation process and he was very knowledgeable about any changes we needed to make to our services. I would highly recommend to anyone looking for a reliable and knowledgeable service provider.

Samuel was patient with answering all my questions while demonstrating how the system works, even created scenarios to allow me to get comfortable with system, very knowledgeable and showcased great customer service.

Very happy with the level of service that was provided on installation. First class service. The technician was very professional and cleaned the area before he left. Made sure that I had a full understanding of the system as well as. Top notch!!

My technician was courteous and knowledgeable. He ensured I got what I asked for. 10/10. He explained everything properly and made sure I knew all the details that goes with what he was saying. I would recommend for sure.

I just had it installed today. The installer was very professional. The representative was nice and made me feel comfortable about my choice to try them out. I’m excited to test out this new system. I

Very professional, great to work with. Installation was great, very thorough and fast. Very happy with the entire system. From sales to installation the people were very friendly and answered all our questions.

I am thoroughly impressed with knowledge, respect and professionalism the technician possessed. The Vivint system is by far second to none. I have recommended to my in-laws to upgrade their current security camera system. I gave him a quick look and explanation of what we had installed and how it looked on our app and they were also impressed.

First, I had been looking into home security for a while. The other day, a sales rep (Seyi) was in my neighborhood and stopped to talk to me. Very nice. Very polite. Funny young man. After talking with him, we just decided to get Vivint. The tech came to set up our home security today it was quick and he was awesome. (Kyle K can’t remember last name.) I got the panel, doorbell camera, and three sensors. Comes with emergency response and I got a flood alert thing. I did not have to pay all of those installment fee with the promotion going on. Just have the orange sign in my front yard to promote. And my bill is under 200$ for the first 4 months then under 50$ for the next 20 months. I believe I will sleep better tonight knowing I have Vivint.

Fast and friendly service. I really believe I am going to enjoy the system, I just would have liked it to be a bit less pricey maybe but other than that it'll be a great addition to my home. I'm grateful for the experience

Excellent communication with both Charles ** and DJ the Vivint lead manager on site. Made terms and options very clear and transparent to me as well as pricing. The option DJ offered with an additional camera was both pragmatic and well priced.

The technician’s installation process was very smooth. He was able to thoroughly explain everything and help us setup the app. His work is very clean. All devices were hooked up in the best way possible. Great service, thank you Johnny!

Very knowledgeable installer, detail-oriented and explained everything in depth. Left everything clean and tidy. Gave contact info in case of issues. Highly recommend. App is working well, impressed with setup.

This is the easiest install I've ever had. Zack was exquisitely sensitive to my situation. He explained everything some of them twice lol. Max was the one doing the physical install and was also caring and informative.

Very poor experience. First, Vivint sent me an email stating they changed my install date. The tech finally shows up on the rescheduled date, makes a mess, leaves his trash around, wires everywhere, isn’t prepared with the right equipment, has to borrow my ladder, doesn’t finish the install and promised me he would be back tomorrow to finish between 6-7pm. 6-7pm came and went so I called customer service only to be informed by their automated line my next appointment is in 1 week. I spoke to customer service and their leadership was “Too busy” to speak with me. Very disappointing! Overpriced garbage, no one cares once you sign a contract. I may just rip out everything and toss it in my front yard if this ain’t resolved tonight.

Listen! Stay far away from this company. Took me forever to cancel them. Went through about 10 people. Finally got someone. She was the only thing amazing about this company. Her name is heather. She should be CEO. But anyways finally got services canceled after trying and being transferred 10 times and holding for 5 hours. Then tech comes, takes all the stuff out and my doorbell is not working and he saying he does not no how to fix it. PLEASE STAY AWAY. JUST HORRIBLE. YOU HAVE BEEN WARNED!

Very timely and productive process! My Vivint technician was very thorough and made sure I was involved in the process and explained everything effectively. He even cleaned after himself when he finished, very professional.

My technician Elijah was super quick and efficient. He was very thorough with the install. He took the time to make sure I was tracking everything and understood everything. Would recommend getting him for sure! He represents the company well. The salespeople were also great. Took their time with me and were kind.

The technician was very friendly, knowledgeable and helpful worked quickly to set my home security system up. He showed me everything I wanted to know on how to use it. I would recommend Vivint to anyone.

Great customer service. I was very reluctant on started but the representative had a five-star attitude. Any questions that I had he was able to answer and the technician came out not even 30 minutes later so everything was fantastic.

The salesman and technician were both very helpful in the process. Within a few hours of selling me the equipment a technician was there to install. They were both very professional and worked very hard on to get it done quickly and efficiently. We’ve had the service for about few days now and it works a lot better than our other store bought cameras.

Very happy with our decision to trust Vivint with our security needs. Within a matter of minutes, our tech knew what we needed, what was best for us. He did a very good job of explaining everything to us.. Whole was in service within a few hours.. Well worth the money.

My family and I are satisfied customers! We will continue to recommend Vivint to our family and friends. Having security provides peace of mind. My family looks forward to upgrading and adding on additional services as they become available. Our technician was wonderful!

I’m getting used to it. A survey should come after a week or so of using the system. So far, it’s ok. It does pick up a person at a good distance. It does let me know. I like the flashing lights at night. The bird chirp is different.. but it’s an attention getter. Only time will tell.

I really don’t like how you guys started off lying to me in the beginning about my appointment. Not very happy with this company. I asked the guy before he left if there was anything else. His respond was everything works properly. My cameras don’t work properly. Then they want to charge you $100 to come out for something they didn’t get right the first time! I’m not being reimburse for taking off work to call them to fix the problem so no, I don’t want to pay the $100 for them to come back out and make something right they didn’t get right the first time. I hope they treat someone else better than they did me. Not to mention the lagging the app does and takes 30-1 minute to load on phone. Feel like this is a complete waste of my time.

Incredibly disappointed in this company and its service! The app is always undergoing maintenance. The cameras constantly go offline and have to be rebooted. For a security system this is unacceptable!

Ahmed explained Vivint, and John Paul professionally installed the system. Any updates I needed they were able to assist. It was time consuming and my dogs were pretty annoying. They were patient and kind. Thank you.

I've been with ADT for years. My first system the buyout was $1200 and couldn't take it with me when I moved. My second system (that I'm throwing away now) is junk. Horrible quality! The system I got from Vivint is mine. I pay Vivint for service. Great equipment! Oscar My sales agent was good to work with. My installer Douglas was Top Shelf!

Great products! Tech was friendly, transparent and very knowledgeable. Got the job done in great time. Would definitely recommend. Tech came and did the job and cleaned up all of the mess. Very professional.

My initial thought of owning Vivint was the expense but one would need to explain customers that there are two separate billing, it is not in one setting bill. But the service overall is good. Technician was wonderful, efficient and friendly. And pricing is reasonable. Be sure to check the cost and billing. But it is worth to secure your home.

Just want to take a moment to place the spot light on the exceptional Vivint Sales Representative, Leon, 29 June 2025 and the Technician, Micheal **, who performed the installation of our new Vivint (Home) security system installed on or about 1 July 2025. Leon was professional and took the time to provide the Pros and Cons for moving from Brinks to Vivint. At no time did Leon resort to any pressure sales tactics! That was greatly appreciated. His dynamic presentation and the impressive Vivint equipment sold my wife and I on the need for switching over to the Vivint products and services. Michael was not only very personable, but went out of his way to answer all of our questions (often going in to great detail). He spent a considerable amount of time surveying our residence which served us well when it came down to determining the best location for installing the cameras. The overall experience couldn't have gone any better!