Vivint Reviews

Vivint is, without question, the most frustrating and unprofessional security company I’ve ever dealt with. Their customer service is awful, not just unhelpful, but downright rude. They constantly call for “check-ins,” and when I politely decline their surveys, I’ve been berated. I’ve literally been asked, “Why wouldn’t you want to help other people?” and “Why wouldn’t you want to help me?” Absolutely unacceptable behavior from any company, let alone one selling “security.”

The entire experience, starting from my initial inquiry until the service installation was a pleasant experience. I give Daniel, our technician stars. Very impressive. Will definitely recommend to others.

I researched a lot of different companies when looking for a security system. Vivint was one that not only had great pricing. But also great representative that helped me with the purchase. The technician that installed my system was knowledgeable and friendly. I would recommend them to anyone.

I was with Vivint for 10 years. After 5 years when my equipment was paid off it started not working properly and really sucked. I called to cancel and was offered a 22 dollar a month plan just to keep the service going so I could still use the cameras. That was fine for awhile, then I started getting false alarms a lot and even had the fire dept sent twice. I finally switched over to a different camera system, and so came the time to call and cancel my service. I spent 53 min on a phone call trying to cancel the service. I probably said no I don't want that or no I'm not interested over 100 times. And they still kept trying to offer me something to stay. they do not listen to their customers, hell they don't listen to anyone. I would never recommend this company to anyone ever in my life. they are way to over priced, and it take s an act of GOD to cancel. But in case anyone does not want to go through what I just did.

Mario is absolutely fabulous. He worked so quickly to install my system that includes 6 cameras, various detectors, doorbell, thermostat replacement and dashboard despite the lack of accessible electric outlets. Everything was seamless to me. He also explained how to use it and answered all questions. Very professional and friendly.

Our experience with the Vibrant representative was outstanding. He was incredibly kind, respectful, and attentive to our needs. He took the time to help us thoroughly and made sure all of our questions were answered. His professionalism and customer-focused approach made the entire interaction smooth and enjoyable. Truly excellent service.

Our technician Slater did an amazing job setting up our security system. He was incredibly knowledgeable and walked us through everything so we understood how it all worked. On top of that, he was friendly, professional, and made the whole process super easy. We really appreciate his great work and would definitely recommend him to anyone needing security system help!

Christina was amazing! She walked me through everything and was extremely knowledgeable. She was able to answer all my questions, she even went above and beyond to replace all my batteries and also suggested extra safety features.

I haven’t had any truly bad experiences, but I do think the business practices could be better. My experience with Vivint has been mixed. I’ve had a front door camera for years that alerts at the slightest movement, sensors that were suddenly “no longer compatible,” and other equipment I was told was obsolete—only for it to become usable again after the new parent company took over.

Was referred to Vivint by my sister. My best friend also has Vivint. Have only heard great things about it! Conrad was great! Service has been great so far! Install didn’t take long and Conrad was very informative! Will definitely recommend to family/friends!

Vivint is a horrible security company, don't trust them to keep your home safe!!! I made that horrible mistake only to be hacked several times, my panel was overridden multiple times to trigger my alarm, sent the police to my home from false alarms. Their secure panel flaws are the panel encryption options are a 4 digit number only and cell phone based. They removed web based options several years ago, and when your cellphone gets compromised which is the only option you have to use their service.... they blame your cell phone company or your phone!!!! My videos were deleted constantly and trespass onto my property occurred several times with the video footage being removed or the video footage was altered.

Our technician Ferdinand was great. He explained all the options. He listened to our concerns and never pressured me to buy something I didn’t want. The system and app seem pretty easy to use. I also liked the camera and the sensors.

I really appreciated how Isaac provided great instruction and clarity when explaining the systems. I really particularly enjoyed how he suggested different camera angles that I did not even think about. Something that stood out to me was when Isaac said that he treats my house as if it was his house. Overall, it was a pleasure to have him and his knowledge.

It was easy, and didn't feel salesie like a lot of installs do. Phillip helped with everything and went above and beyond everything. Only negative was having to rerun my credit. But that's not on him. He was perfect, couldn't ask for better service, and the equipment works perfectly fine.

Anyone who can stay away from this company please make it a whole ecosystem designed so that suffering, worry and disenchantment flourish. The worst decision I have made when it comes to acquiring a service if you can call it that.

It has only been a week. Door alarms installed on wrong doors. No return calls as indicated by sales person. 3 sheets to the wind. No instruction or education on systems installed, settings changes after update and now chimes and bells going off that I disabled. Phone panel /app do not sync. The tech I spoke with was patient and professional despite my frustration (positive). I felt more secure before this system. I can understand hiccups but within a week? ....Good luck.

I signed up for Vivint specifically for the discount on insurance, and my install tech Benjamin was such a professional during install and walked me through setting up an account and the features I had purchased and at the end of my experience I was happy with my decision to go with Vivint.

This is not a ring camera. That’s what I first initially wanted to purchase and the salesperson didn’t explain that to me however, the installer did and it’s hardwired to your house so you don’t have to change out batteries or anything but it. He was very efficient installing it. He eased my mind with having to drill the holes in the wall, etc. Everything worked out fine.

Been with Vivint for close to 10 years, finally did some upgrades, everything went smooth save for 1 thing, the te is didn't close a gate and had to go track down one of my dogs, so they could work on that one aspect of the.customer facing side

I want to begin by acknowledging that Vivint’s technology and camera quality are generally solid. Unfortunately, the positive aspects end there. My experience with their sales tactics and customer service has been extremely disappointing. When I purchased the system, both the sales representative and the technician assured me that, because I was living in a rental property, they would repair any holes and restore everything to its original condition when I moved out. This was a critical point for me—especially since the exterior installation required drilling into areas exposed to the elements. Had I known I would ultimately be responsible for repairing this damage myself, I would not have moved forward with the purchase.

Just moving in. Still getting used to having my own. It's been good so far. I enjoy being in my own space. Love the big space. It's quiet around. No loud neighbors. Just ready to start my new beginnings in my new home.

Sean was not only knowledgeable about the products and full system, extremely quick during installation! Fully respected my home, cleaned up as if he were never there, and recommended a few more affordable features to improve the security of my home.

Ever since I got Vivint, I feel like Buddy the Elf personally watches over my home (minus the maple syrup spaghetti). The security cameras are so clear, I’m pretty sure I could spot Santa and all eight reindeer landing on my roof. If a raccoon even thinks about touching my trash can, Vivint sends me an alert faster than Buddy can yell “SANTA!!! I KNOW HIM!!!” Setup was smoother than sliding through the seven levels of the candy cane forest, through the sea of swirly-twirly gumdrops, and out the Lincoln Tunnel.

Technician, Brandon, was great! He worked with professionalism and answered any questions my spouse had. He explained with ease, how to use the system and again answered any questions we had. I recommend!

I switched from another company after a awful experience and this company made it all better. I took time to ask all the questions and they were very kind and listened to my concerns and for that I am truly grateful.

Brittani ** was absolutely amazing. She walked me through the steps to get my services transferred and activated. She was very polite and informative. She made sure that my services are activated before getting off the phone with me. She answered all my questions and concerns promptly. She was great.!

Very good great company and good customer service support. Very helpful. He came to my house and was fast and reliable. Walked me through the process of how everything works. Great job. Thank you. We love it.

Rep was awesome, fast and accurate. He make sure I understood every detail. I would recommend his tech to anyone. The job time was 5 hrs. He completed in 3. Wonderful. Also very knowledgeable of his work.

Both representative and tech were very professional, helpful and friendly. I appreciated their patience. They explained patiently on how new cameras would operated and help me with the app. And asked if I had any questions regarding system.

The technician was friendly and quick with installation and I have been with Vivint for 11 years. They're great and help me feel safe at home. We added cameras this year and the automatic lock, being able to lock or unlock the doors from our phone is a big help.

I'm giving 5 starts to my technician Ricardo, he was very nice and professional. He did an amazing Job. There was some miscommunication with the sales reps. They promised some stuff that was not included. At the end we decided to keep the service.

I have been trying to cancel service for 3 to 5 months. I paid for all equipment. After no charges on account they said it take 3 days to cancel. NOT TRUE. They charged me again and do the same all over again. Think about it. Vivint security will change charge to keep your service to lower. Put me on hold another 4 more times and I specifically say I don’t want the service anymore. I bought a home and hoa comes with alarm system. I no longer have lived or used the home or system for 2 months but they kept a .01 cent charge on my account so that when I call in now the .01 became $_40.00 until I pay that then they will close it. I did pay the first time but I no longer will pay charges for keeping me hostage with a company that force you to continue the services.

Quick, thorough and professional and patient with instructing us on how to use the system. Made mindful recommendations on sensor placement and how to install doorbell that would have the least effect on our newly constructed doorway.

Outstanding all around! Great system, easy to use and very customizable. Technician, Aaron ** knocked it out of the park! Thanks Vivint! I ended up with three cameras plus doorbell camera and plenty of door and window sensors.

Great customer service and the system is easy to use unlike other systems. Service technician was very knowledgeable and friendly. The sales representative did not hide anything from me. I got what was told and no hidden fees.

Everyone from Sales to the technician was extremely friendly and professional. I have already referred them to my neighbors (that just recently purchased the home next door). They didn't delay. I also told them about a few new subdivisions.

Issac came to our home today for our alarm installation and education. Issac was very professional and courteous. Issac's installation was very seamless. You can't hardly see any wires or signs of his visit to our home. Issac finished in a relatively short period of time and then proceeded to explain how to use the system. Issac made the process very simple and pleasant. Issac also shared other options for my family to save money.

Sales team was great and had an installer on-site within an hour. I switched over specifically for the camera quality which is awesome! The installers was efficient and smooth, professional and polite. Highly recommend!

This is my first time with a home security system and my first experience with Vivint. My technician was Chad and he was excellent. He was very friendly and also very informative. His work was professional and clean. I would definitely recommend Vivint to my friends.

Citizens of El Paso TX please be aware of this Darrian ** or any one from Vivint who doesn’t send you a text message to authorize and accept the charges for their security system, he harrass people until you accept to talk to him and tell you a buchn of lies just to get your account and if you missing some equipment or you don’t agree with the prices or the bill, he stopped answering your calls or text messages, he offers you a one free month on my case. He told me 3 months and because he just asked you to sign electronically whatever he don’t explain to you what it is. You can’t see that you only have 3 days to cancel if you're not happy with the bullshit he said or sell you.

My installer was AMAZING!! He gave me options and was honest about the install. I didn't think about the stoneface on the outside of my house and he told me there wouldn't be a way to connect the doorbell properly. Most people these days would have tried and jacked up the wall. Instead we swapped out for another camera. He also made sure the cameras were facing how I wanted them and showed me how to set the boundaries so that it doesn't go off with every car passing. He made sure everything worked as it should and answered all my questions. Showed me how to set and change everything as well. Very friendly even when he was having a couple issues.

My experience with Vivint was great! Our installer, Mr Francisco **, was fantastic! Very professional, knowledgeable and pleasant. Vivint Co is a great security system company. I would recommend to everyone.

Best quote I got from any company. Easy to work with and the installation tech was very professional. He taught me how to use the equipment which is very easy to use. My kids absolutely love the doorbell chimes I am able to use.

Great technician. Very professional. I will recommend your service. Had a great experience. Every thing was explained and the technician guided us every step of the way in the process. We are very happy with our new alarm system.

The installers came on the same day and quickly did their job with no disruption to us. They were friendly and very professional. They also cleaned up the dust they made by drilling holes for the new camera.

I recently moved into a residence with a Vivint security system installed, which we were pretty happy about nowadays to have security system with cameras. I was having trouble setting up the wall mount so they sent a technician Mark out. Super friendly and professional. Came out explained everything to me in details. Got the system back up and running properly and walk Me step through step on how to use. The equipment was very friendly professional. Would definitely recommend this company for anybody wanting to get a home security system. Very easy to use. Self-explanatory. Their employees were very easy to work with. I’m definitely going to have Mark out to install some additional cameras on our house. We just want to say thank you again.

Technician was very kind and helpful. He explained in detail everything concerning the bill and how to use the equipments and what we need in our home. As a first-time user, I'm very pleased with the service.

Great service by the technician. He was very professional and knowledgeable about the system. I would recommend him to install for others. My initial thoughts were not to write a review but I wanted to make sure that this technician was commended for his work.

The salesman introduced cyber Monday promotion items doesn’t added to my installation. When I asked, they said that it will increase monthly service fees…. But the salesman never mentioned it. Feeling the salesman’s explanation doesn’t match the final results.

First I want to tell you about the technician! If I could give 100 stars, Greggory ** made my experience so awesome. He arrived on time to an AM APPOINTMENT. He explained service in great detail. Even though I was a little he patiently waited without being rude. Gregory treated me like I arrived at the same time. I loved his customer service. Very polite! The install was quick and thorough…. For a single lady he made me feel safe on using the equipment in an emergency. I had ADT before and Vivint gives you so much bang for your buck and so many added features. I feel secure in my property! God bless this service.

Great sales representative, he explained everything well and helped us get the right package. The tech was great as well. She got everything connected and explained the use of the system. Everything was done within a few of hours from sign up to installation.

Loyal 5-year customer relocated from Texas to NH. Vivint cannot service my new address but attempted to charge $1,500+ early termination for a contract I never signed. Supervisor agreed this was unreasonable and personally promised account closure at zero cost. Promise was not honored. Two months later: late notices. Three months later: collections agency demanding more than originally stated. Made 15+ attempts to resolve via their calls (each putting me on 30+ min hold) and my own calls (30-45 min waits). Never resolved. Referred 10+ customers over the years. This is inexcusable treatment. Company does not stand behind supervisor promises.

Overall a 4. Customer reps are nice. Monthly fee is competitive. Equipment is too expensive and often malfunctions. I’ve had to tape my doorbell together for over a year and the camera works sometimes, but more consistently in the past six months or so.

Very pleased with our overall experience with Vivint! Our technician, Walid **, was both professional /informative, made sure all questions were answered as well as a tutorial! Would recommend both service/installer to friends/family

The installer was super nice. Courteous, efficient, explained everything thoroughly and got it all installed in a timely manner. He answered all the questions I had with great knowledge and detail. Thank you.

Cody my technician has a master degree in this field. He knows everything about my needs and explains everything so fluently. I really appreciate his expertise, now I can have a better understanding of my system.

They sell defective merchandise and can’t fix anything. I had to change the battery in my smoke detector. After I changed the battery, the smoke/CO detector continuously disconnects from the panel (every 8-12 hours). The tech support can’t seem to understand my problem, let alone fix it. A big reason I have the system is for the fire and CO monitoring. It’s a shame that Vivint can’t seem to overcome a basic battery change.

Had no problems with Vivint until I tried to cancel. Paid them in full. Then got charged multiple months afterwards. Then called to "cancel " a second time.. They simply put high pressure sales people on the phone who refused to let me cancel. They then transferred me from "department to department" several times; each claiming they cannot cancel the service. Then they claimed I still owed money with their credit union. So I conference in the credit union. The credit union stated the system was paid off in full and gave the date... Then the Vivint rep asked the bank "are you sure its paid off in full?".. Then with the bank still on the line the Vivint rep again tried to get me to transfer the service to my new home. The nerve of these people. Still no refund for the money vivint charged me over multiple months after being paid in full. Terrible service to cancel. Do not under any circumstances use this company. Worst customer service I've ever heard of.

My appointment with Vivint was on a Wednesday, was a no show, did not call. Also I had it Finance but after three hours with the technician on the phone with customer support I ended up paying for it outright. Not to mention I didn't get everything I should have.

Elizabeth and Jose were very professional, patient, and very clear in their explanations and guidance. Easy to converse with and made us very comfortable. So far we are happy with the product. I enjoy using the cameras to view outside.

Technician Eric J was very efficient and professional. Installed our security system like a pro. Answered all our questions. Walked us through set up and linking our phones. Very impressed. Feeling secure! Thanks Vivint and Eric J.

Ian was great. Transparent on pricing and technical information. Gave great advice! We’re excited about our new system and look forward to him coming back and finishing it off with the missing items soon.

Hi! I just wanted to take a moment to say thank you to the Vivint team. The installation at my home yesterday was amazing. The techs were professional, patient, and made sure everything was set up perfectly. I really appreciate the great customer service — it made me feel confident and secure in my home. Thank you again for going above and beyond! ❤️

5/5 Stars! Excellent service from the technician! They were professional, knowledgeable, and installed our security system perfectly. Fast, clean, and everything works great. Highly recommend their work!

My serviceman from Vivint, Jose **, was prompt, knowledgeable, friendly and efficient. He cleaned up all the boxes and packaging. He explained everything in great detail and made sure I knew how to work the alarm before he left.

Say this at my daughter's house and feel in love with it, called on Friday and Saturday it was installed, So far everything is to my liking, very impressed with Mike the technician. Great experience. I will recommend to family and friends.

Vivint provided great value and is getting me more for my money. Everyone I dealt with was very kind and helpful. They completed the install of my new alarm system the day of. Very happy with the cameras and sensors. Enjoy the smart features of the app.

One of the best decisions I’ve made this year. Customer service was great. He explained everything very patient and I will definitely recommend to my friends and family. Customer service seems to be missed, but they did not miss.

Great customer service and professionalism. Properly installed equipment and informed customer of service. Finished service in good timely manner. Equipment in perfect condition and quality. I will recommend to other consumers.

Excellent service! The tech arrived at my home on time and was amazing with explaining the details of the services provided and was patient with all my questions. Would highly recommend Vivint Services!

Excellent customer service. The technician was professional with company uniform on, he had his identification badge and the setup experience was easy, he went over and beyond with patience and kindness throughout the experience. I feel safer now.

The Vivint technician was extremely professional, friendly, and kind. He clearly explained every device, answered all my questions, and made sure everything worked perfectly. Amazing service, thank you!

Thank you for sending on my security system. Thank you for providing the service and customer service and being very helpful setting up my security system and help me set up the app overall, the technician was very helpful.

Eric, the technician was absolutely amazing. He was very thorough and explaining everything and very efficient and quick cleaning as he went, which made for an overall wonderful experience. I would highly recommend Vivint.

Bobby walks me through everything and I’m well satisfied with his work ethic. He’s very knowledgeable in every aspect and very helpful in educating me. He installed sensors on all doors in and out and windows that are open. He also recommended a couple of things that make sense and it’s for my protection and safety.

I am very pleased to have y'all and I will tell my friends about y'all and I really appreciate everything that y'all work did. I was very grateful to get in contact with y'all and everything he do was very grateful. I will give him 100 a.

Our technician was very professional and patient in educating us how everything works. My husband told the tech what he wanted in the perimeter and was taken care of. The price for peace is reasonable.

Installation technician was extremely thorough and knowledgeable about the product. On time and helpful while settling up the service and explaining the product. Provided a detailed step-by-step description.

David was very Professional, and his work was very clean and well done. He explained the system to us and responded to all of our questions very kindly and patiently. David represents Vivint with professionalism and efficiency. He is a great asset to your Team!

The experience started off fine. Our thermostat stopped working with a few months, and we had a blizzard coming in several days. I spoke with 3 different reps for Vivint and they all seemed unempathetic about our situation. We were told it would take nearly a month to get our problem fixed. We ended up having to buy another thermostat with another company. A couple of months after that, the hub and door camera failed. Once again, I call Vivint for help and was told it would take a month for someone to fix it.

Defintinely want to start by saying DO NOT work with Zach ** (Rep at Vivint based out of Odessa, TX). He does not work directly out of the Vivint Offices. When I filed a complaint - they did not know who he was then found out he was hired as a street beater - contract worker going house to house making sales. The long and short of it is: he is a super aggressive salesman and threatens you with the "once I walk out your door this deal and all these savings I am getting for you will not longer be valid" spiel. He overuses the "now, that's a good question" statement. He had an installer start at 7pm in the evening and leave my house at 2am in the morning on a work night and still left the job incomplete. They never came back and finished the job because they had other jobs that they had gotten. What a POS.

Great, friendly and fast service. Recommend him to do everybody house! Explained everything thoroughly without any complaints. He was willing to answer any questions no matter if it wasn’t reasonable!!!

The best company ever. Got it installed in a timely fashion. My technician showed me how easy it is to arm and disarm the system and the cameras are the best ever than my other company. I definitely will pass it on to my friends and family.

Install process went smoothly. Technician kept us informed throughout the process. They were friendly and knowledgeable. Equipment is high quality and works as expected. Would highly recommend Vivint. We had their service at our previous home as well.

I’ve never had friendlier service or faster installation! The Vivint team came out, explained all my options clearly, and didn’t try to push any unnecessary products. They even had someone out to install everything the same day. I’m so impressed with how smooth and professional the entire process was!

Very professional with high customer service level. They are pending to supply all the customer needs and propose them suggestions respectfully. It is a very good team work between customer and provider.

Vivint is absolutely by far top tier horrible with customer service. Had a door to door salesman from Vivint talk me into signing up for a service that was not explained in a way that reflects the monetary value I was charged for. Of course when I called to cancel I end up being passed around from one customer service agent to another, and they can barely speak English and they just give you the run around the whole time. And when you ask for a supervisor they don’t want to get one and again just keep putting you on hold and transferring you until you get so irritated you just hang up. I wouldn’t recommend Vivint to ANYONE..there are far far farrrr better options out there. Don’t do it.

I recently had the pleasure of working with Vivint Alarm Systems, and I couldn’t be more impressed. From the very beginning, their customer service was top-notch. The representatives were friendly, knowledgeable, and always willing to answer my questions promptly. They guided me through every step of the process with patience and clarity.

Joel delivered exceptional service installing our complete Vivint system, including five cameras, sensors, and the main alarm hub. He arrived on time, worked efficiently, and kept everything clean and organized. He explained every feature in detail, helped us customize settings for our home, and tested each device to make sure everything worked flawlessly. His professionalism and clear communication made the entire process smooth and stress-free. I highly recommend Joel for any Vivint installation.

My tech was very nice and answered all of my questions. Set up did not take long and he was very friendly. Thank you Eric. I would recommend Vivint to all my friends and family. So far so good. I watch my cameras 24/7 lol.

Our technician Cameron was very professional and did a great job. Great advice and recommendations were given to us. We got 2 cameras, doorbell and multiple sensors for our new home. Camera images are great.

I recently had to have Vivint installed into my home for a personal situation I have going on. And I want to say that a gentleman by the name of, Jorge **, came to my home to install the equipment. He made the whole experience wonderful. He explained everything very thoroughly and made me feel that my family will be safe with his company. Thank you again Jorge for the amazing job you did and the wonderful experience.

Hello, I just wanna say that my technician was really awesome. He was on time and I ran a little late so he was more than kind to wait. We ended up in a situation where the account wasn’t pulled with my other one because I have the system at another address. That transaction went really smooth. Really wonderful. Everything was great. In place. On time. Perfect set up. Everything. Walked me straight through the set up. Everything come to the second house I had it put in at. It was a horrible experience. The money wasn’t right. They took it up, but I can’t say that I spoke with the lady named Kim. She got everything together. She got my discounts together. She did get the price at reasonable where it should’ve been so I can say overall, I’m completely satisfied. The system is really nice. Works well with my phone so I do recommend them but make sure that you have the price together before you just talk to some random person in sales.

The installer, Chase, showed up early (he called first) and finished the install in a timely fashion. No issues and he was able to do the work while I was at a meeting. I would definitely use them again on future projects.

I did not have a good experience with Vivint. The service is good but the sales team is terrible. Very pushy and not upfront with pricing. As an existing customer it was time up upgrade a few things. After going through the whole sales pitch I finally got the actual price when signing. At the time of install, when all the work is done, they want me to sign for an amount 30% higher. Customer service is a foreign call center and the agents are difficult to understand. I was promised the original price but they have not contacted me to confirm the contract price.

Tech was amazing. Was quick and friendly. Took great care of us. I would highly recommend using them. The system seems easy to use and the app is great. I look forward to using it in the future. Thank you.

I had an excellent experience with the Vivint technician who installed my cameras and smart door locks. He arrived on time, was extremely professional, and took the time to explain every step of the process. The installation was clean, fast, and done with great attention to detail. He made sure everything worked perfectly before leaving and answered all my questions patiently. My home feels much more secure now thanks to his expertise. Highly recommended!

I’m super satisfied with the excellent customer service I received from Cade. He was very knowledgeable about the work he was completing and took the time to explain everything thoroughly about the equipment I received. He also walked me through the device setup step-by-step. Truly great service!

Great experience! Will recommend to friends and family! They were super helpful and knowledgeable about the devices. Very kind and friendly. I know how to use the device, very easy set up and helpful when we had questions.

My tech Blake was awesome! He showed me everything I needed to know. Very simple and short… I purchased A doorbell camera. Outside camera. Motion sensor. Smart lock. Highly recommend.

Installation guy was very pleasant and helpful. Very manageable and easy to talk to. He explained the operation of the system in great detail. He came in on his day off which was commendable. Give the man a pay raise.

Excellent installer, very friendly. Thank you. Really impressed with the camera quality and ease of use. Especially like the thermostat control feature using the phone app. Very convenient. Also appreciate the "deter" feature we can turn on when needed.

My technician came with attitude, made me feel like I didn’t want my purchase no more & was super cocky when it came to naming the price of whatever add ons I was interested in. I will be withdrawing my service, I apologize in advance. I didn’t get the same customer service I’ve received with the sales rep Andrew so it’s not fully Vivint, it was the technician. Also some of my features aren’t fully working.

Both Kenneth and Noah were very pleasant to work with very friendly and knowledgeable. They both did a great job with overall sales and installation of the equipment. Can't wait to get more familiar with system.

Extremely knowledgeable install technicians, answered all questions and modified my security system to fit my needs. Detailed explanation of product as the installation was being worked on. Definitely recommend Vivint home security system to family and friends.

Their customer service is the absolute worst! I cancelled my service in May because I sold my house. They tried to charge me in September and I’m still fighting with them in November. Don’t sign up with them because it’s a bitch to cancel!

Great service. Very knowledgeable rep. Gave us a lot of good information. Showed us exactly how to use the system. Gave a time frame and was early in the time frame. I would recommend this company to our friends.

From the initial visit from Deighton (sp?) to the technician Kevin it was a very pleasant experience, very friendly and professional. I would highly encourage anyone checking into a security system to check with Vivint.

Excellent alarm installation service. I’m very happy with the work Joseph did. They arrived on time, explained everything clearly, and the installation looks very professional. The alarm works perfectly, and I feel much safer at home now. Highly recommended for their quality and great customer service.

Installer of the year! Ask for Curtis. Installation was smooth, set up was easy. Very knowledgeable and very friendly staff. The quality is top-tier and the best thing of all I can sleep peacefully knowing my 67 GTO is safe and sound!

Vivint showed what their product can do. I was impressed with the quality of product. Might be a little more expensive, but you get what you pay for. Service was great during install. Too early to rate system effectiveness. Installed yesterday

The salesman and the technician were awesome! And helpful. I would definitely recommend Vivint to family and friends. They both explained everything to me and I look forward to having this service and I feel protected in my home.

This experience was great. Working with Kenneth ** was pleasant. He was very professional and patient. He took time to truthfully explain the equipment, packages, fees, and promotions. I look forward to being a Vivint customer and would recommend the company simply from the experience with Mr. **, which is why this is a 5star rating.

Both technicians Tyler and Eric were very professional and friendly. They explained everything to us in detail. The security system and app is easy to use. I will most definitely refer Vivint Home Security to our Family and Friends.

I called for quotes for cameras, motion sensors and installation for a alarm system. After speaking with the representative Barb I really liked her attitude and communication skills! We put together a really good package whereas my husband and I were pleased. The date for installing was fast and the installer was excellent. He assisted us in answering questions and was very knowledgeable about the equipment and installation. I would rate both the sales representative and the installer a 10. I will recommend my friends and family to this company! Thanks!

Very friendly, polite, respectful and professional. I have no complaints. Everything was explained, The tech, Lincoln, had showed me how to work the main monitor and he had also so helped me to set up the app on my phone and how to access the cameras. I was really pleased. And Nelson the agent that had signed me up did a great job of explaining and made sure everything ran smoothly. He also made himself available if I had any questions or problems.

Very unhappy. We have had Vivent since 2015. They came for an update/upgrade. The first time the installer came, he argued with us about what we were getting. He actually put his tablet in my husband’s face and said, “Look. Look,” treating him like an idiot. We told him we would just cancel and he could leave. My husband called Vivint to cancel and they corrected everything. The installer was scheduled to come back. He returned two hours later than the scheduled time. He wasn’t rude but he also wasn’t cordial by any means. He installed a new panel, a doorbell, and two cameras. No door sensors were installed though. It doesn’t make much sense to me to have a security panel but nothing to “alarm” them if someone breaks in. How will they know? What is the point?

Fast and friendly service. The company offers a variety of services and solutions. Plans are tailored for your home and needs. This allowed us to easily find customizable plan for our home and family. Knowing that we can monitor our home gives our family a peace of mind.

Sales representative and installer were both informative, courteous and extremely knowledgeable about the product. Both were able to address my questions and concerns. I had used Vivint about 10-12 years ago. We cancelled the account as it had gotten too expensive. Current pricing is much more reasonable.

Jason was amazing and personable. He truly cares about giving customers a good experience. He will communicate to you when he will arrive. And he is great at explaining how to use your new system. No issues.

I had the pleasure of meeting a young man that was promoting the Vivint security system. I'm quick to send people away but he showed me how clear the cameras were and his knowledge of answering all my questions got my attention. We ended up becoming a customer. The installer was friendly, quick and gave us a quick and easy crash course on how to use the app to manage the system. I recommend this company to anyone who is interested in protecting their home. I've already told a few people.

My experience was amazing And tech did amazing job. Very friendly and made me feel comfortable and asked for my opinion and gave me suggestions which I loved. He was very professional and fast with his job.

Your installer Justin was very nice. Went over everything but I still have a few questions. I'm not much on the computer goal so I do have a couple questions. I did leave him a message and hopefully he'll call me back.

The tech did a great job explaining what he needed to do, and steps that needed to be taken. Overall very helpful. The only opportunity was he didn’t clean up after himself. There was wood shavings and debris from the wall drillings. My cats were very curious and started trying to eat the debris, until I cleaned up. Reason for 4 star rating.

Michael was outstanding as a tech. The sales team needs to get their communications more clear to be on the same page. Michael helped fix the sensor issue and was helpful throughout the visit. Highly recommend for their service.

I’ve been with Vivint for over 5 years and have paid more than $4,000 for equipment that has never consistently worked. Throughout my entire time with the company, we dealt with constant issues — sensors failing, devices disconnecting, equipment malfunctioning, and multiple replacements that still didn’t fix the problems. Despite years of frustration, none of this history seemed to matter to Vivint.

Riken, Cristian and Daniel are an amazing team! They explained the process and the importance of having a secure home to protect my family. I felt that they were genuinely concerned with our safety. Daniel did an amazing job with the installation of the equipment. He was efficient, took his time to get the job done correctly and patient when answering all my questions. All in all we were very blessed to have such a great team!!

Beware. Do Not Deal With This Company. They lie to you and make up a false name of company to ruin you credit and go through all the steps then make up another name and do it again. I keep an eye on my credit and reported them they took it off thank god. No way they have a good a good rating with all the lawsuits against them. They are horrible people.

I had their systems installed at two addresses in Aug. 2025. The systems routinely failed to notify me of large animals (moose) in my yard, despite their claims that their systems pick up animals over 65 pounds. In addition, the system began failing to notify me about vehicles entering and leaving my driveway. Also, it would regularly fail to 'notify' me when I moved from my vehicle to my door, or vice-versa. In addition, they assured me that I would receive one bill, despite having equipment at two locations. That was NOT the case, they were billing me separately for each location. It took them over a month to remove the equipment when I notified them I wished to cancel service.

My experience with Vivint was great, professional, and very smooth. Mario made our transition from Brinks to vivint hands down the best. Explained everything thoroughly from price to equipment! Was very easy going and accommodated with our busy schedule to come by and explain what vivint had to offer!

You don’t want me to do a review. I’m not happy with your company or you install you did yesterday. You put a hole in the middle of my wall. Don’t even get me started. The panel you brought doesn’t have a cord or a stand. What a mess.

Such an amazing sales and customer service team! They gave me a great deal which was very affordable for my situation and the technician Amber was so helpful and patient and spent a whole day explaining the process and systems and even helped me with a better plan to fit what I needed for my home!

Rob was great and very kind and courteous, definitely a great experience with this company. Glad I chose this company and hope to continue with you guys. Great customer service as well. My family and I appreciate you guys.

Skyler and Ryan installed my system. Walked me through everything step by step. Very professional and courteous. I researched several competitors and Vivint checked all my boxes. I am more than satisfied with my purchase. Would highly recommend.

Great service by Ricardo, our tech. He was knowledgeable, organized and diligent. We have recommended to our family and friends that are interested in adding cameras and alarms to their homes or businesses. Thank you.

I had a great tech named John and he was punctual and communicated with me throughout the entire installment. He was awesome!!! I love the Vivint system and ease of use. John was so helpful and kind. Thanks.

I have three of these systems at my home and business and I love the ease of use, and the ability to customize alerts and notifications. I love the thermostat because I can set the temp from anywhere. Ask for Bryan! He’s very knowledgeable and professional!!

I have been a loyal Vivint customer for over 15 years. Following the sale of my home, I needed to cancel my service. What should have been a simple process has become an incredibly frustrating ordeal. I have made at least 4 phone calls, each one involving an endless script of questions and attempts to dissuade me from asking why I'm canceling to suggesting I transfer the service. Each call takes 10-15 minutes, yet the cancellation is still not finalized, and I continue to receive bills. My experience serves as a strong warning: while it's easy to sign up, canceling is needlessly difficult. I would advise anyone to consider this significant hurdle before committing to Vivint.

Literally so ridiculous! Complete scam. DO NOT buy. The contract are all scams. The salesman told me I have 30 days to return. I called within the 30 days and they told me I electronically signed a 7 days return notice which I did not. I remember I was very skeptical about the whole thing so I read what I was needing to sign carefully. I have a feeling they moved my signature around on new documents.

The system has just been installed, so I have not yet had the opportunity to fully utilize it. I am having problems with the backyard camera; it will not connect. I appreciate the technicians trying to complete the installation as quickly as they could; I wasn't pleased with them being on-site until 11:15 p.m.

The service we got was phenomenal. He went above and beyond to make sure everything was working for us. I was debating whether to stay with Vivint based on the trouble I’d been having but he made me want to stay.

Highly recommend Aryhe ** to come assess your home security needs and design a plan. Great product, service, and price and the installation of the products by the technician seemed almost effortless how quickly and efficiently he removed and replaced my other system.

If home security had an Avengers roster, Howard from Vivint would be front and center, cape optional but implied. He pulled up 15-20 minutes early, walked in with the calm energy of someone who knows he’s about to fix your whole life, and then proceeded to do exactly that. No upsell shenanigans, no tech-bro ego — just skill, patience, and vibes. He walked me through every feature like he was teaching a friend how not to get robbed by the universe. He even made the app setup feel like a victory lap.

Great job! Love the workmanship and the technician was friendly and helpful and knowledgeable about all aspects of this project. We are pleased to get this security camera done in time. Thanks so much.

We had great customer service! Our tech took the time to make sure we understood our system. This system was for my mom's house and electronics are hard for her. She felt like she knew how to run the system with confidence when he finished teaching her. Thank you!

THIS COMPANY IS A SCAM, GET RING CAMERAS/DEVICES. I bought my second home about a year ago. We planned to use this home as a Airbnb when we are not using it. The vivant rep was very pushy to get me to sign up and pretty much flat out lied about what their system can do. I was very specific that I only wanted the automated door locks with key pad entry and the thermostat. The tech took all afternoon to install these items(i had to teach him how to match the keys on the Kwikset locks). We had nothing but issues after this. The connection to the main hub was very spotty. Half the time we weren't able to access the door bell cameras or change codes on the doors.

Thank you so much Donald Jr. I hope your experience at UNO will be great, continue to doing a excellent job with Vivint, job well done. My parents will be receiving this service soon. Thank you again Mr Donald Sr for helping your son complete the job.

I had a great install experience with Vivint! Our technician, Maurice, showed up on time and started asking what I expected from my home security system. I showed him the one we had installed years before, where it fell short, and what I wanted as a fix. He made some additional recommendations, but it wasn’t an aggressive upsell. I accepted some of his recommendations.

Had Vivint for several years and they were ok - not great, not terrible. When we decided to move I contacted them to cancel service. I have NEVER had such a hard time trying to discontinue a service. We were no longer under contract and I simply wanted to cancel. They absolutely suck!!! They will continue to charge you and ask a million questions, why you are cancelling, can the next residents take over, where you are moving, none of which is their business and in the meantime they keep billing you. They tell you that it takes 30 days to cancel because they have to "review" everything. I will not continue paying for a service I cancelled over a month ago and I will never recommend this company to anyone. Charging for a cancelled service seems to me to be illegal?

Vivint Security provided exceptional service at my home today! The installer was very professional, courteous, and explained everything clearly. The system works flawlessly, and I feel much safer knowing I have advanced smart home security in place. The app is intuitive, and the cameras and sensors are top-notch. Highly recommend Vivint for anyone looking for reliable, high-quality home security!

Romeo, the representative and Chris the technician, were very nice. Romeo explained and offered me a very nice deal and Chris installed and explained my system in a timely manner. The feed through the camera is very clear and the system is very easy to learn.

He was very knowledgeable, but he didn't come by and help set up like I expected. I did everything through text and phone call. I would have liked for him come by and help set up and show me how all the cameras work.

Everyone I worked with in getting my system and having it set up was really helpful. Completely satisfied with everything and love that I can add more to my system if I ever need to. Would highly recommend them to everyone if possible.

The technician did a wonderful job. He was very nice and very helpful. He did everything step-by-step. He was on time .. He did everything that he was supposed to do. He did not let down at all. I appreciate everything that you did for me today.

I had a terrific interaction with Vivint. Everything was explained to me and demonstrated. I will definitely recommend them. The Vivint system I had installed has more features than my previous system. Thank you.

We are very pleased with the product and the installation process went better than expected. Gavin, our installer, was extremely helpful and knowledgeable and we believe he did a fantastic job of representing the company, the product and the service.

Vivint and their techs have been very helpful and flexible with my ever changing schedule. And their work was quick and done very well. I will be recommending Vivint's services to all my friends and family.

The agent and tech that came by were very professional and friendly, they had offered a better deal than previous security companies and surprisingly, were able to fit me in that very same day to get all my new equipment installed. The cameras work better than my old ones, record for longer and are much clearer than before.

Everything went great. The techs were very professional and informative. Seems to care for the customers. Very helpful with suggesting options that best fits the home at the best prices. Glad I’ve decided to go with Vivint

Knowledgeable of the Vivint product. Kind, respectful and very helpful. Technician also was time considerate. Helpful in explaining the Vivint devices. Polite, professional and patient in answering questions we had

My experience has been positive with Vivint so far! It has not been difficult to work the systems. The tech was quick and smooth with the installations and was great to communicate with. Looking forward to the future service with Vivint.

Antonio did a great job on the install, communicates well, speaks clear and informative, exceeded my expectations, I’m glad we went with Vivint, I would recommend him as a tech to anyone getting service in the future 10/ 10

Great experience, he was a nice, got the job done very well, hard worker. Excellent, satisfied, very friendly, great customer service skills, take pride in his work, great skills did a wonderful job, great experience.

Loved the customer service and very respectful and had a great experience. I would love to recommend this to family and friends so they can get it as well and enjoy the experience. And very good timing.

The procedure started May 2014. We were lied to by salesman and found out after contract was signed, then it’s too late to cancel. We kept system until May 2025. Changed company and Informed Vivint of our change of service by email, US Mail and via telephone. And now 8 months later they have turned me over for collection. Know that the system is gone, equipment gone and they can’t monitor our home. Have talked to them, and they will cancel service if I pay the charges for service I don’t have. Talked to collections company and they knew nothing about my story! Apparently they lie to collections company as well. DO NO NOT USE VIVINT!

Good service well professional and accurate and affordable prices. Like the work. They come out and do a a good pace. Also answer any questions that you may have with perfection. I recommend to anybody that want good work done.

I really appreciated both the salesman and installer were patient with this senior citizen. My husband and I had many questions and they answered them all so patiently. Our installer was especially kind and VERY patient in making sure we knew how to work everything.

What meant the most was how he made the whole process fit perfectly into my schedule and went out of his way to make things easy for me. It’s rare to meet someone who is both highly skilled and genuinely caring, but Isaac is exactly that. Thank you, Isaac, for making this experience so smooth and reassuring. Five stars isn’t enough — you truly made a difference. Definitely a five star experience.

I would NOT recommend Vivint to my worst enemy. I have been a customer since 2019. In the early days, I had some type of system failure at least monthly. I would have to call in so they could reset something or download an “upgrade”. Their “go to” solution was that I could buy new equipment that was more reliable. I eventually paid off the equipment and called to cancel my monitoring service. They were quick to cut my fee in half so I agreed to try it a little longer. Soon another camera went out and the only solution was to by a new one. NO THANKS! I canceled my monitoring service. They billed me anyways.

Great service, easy installation, friendly staff. The selection was for a new thermostat and a new camera system and doorbell. It went smoothly and the staff were so nice. Thank you for the good service.

I was recommended to Vivint by my sister, who spoke highly of their service. I decided to have the system installed, and Miguel was the technician who came to set everything up. He was knowledgeable, courteous, and truly phenomenal. Miguel, thank you for providing me with such a great experience and outstanding service!

Brennan was my Vivint rep and he was perfect. He was very knowledgeable and the process of switching the system went flawlessly. He was funny too which made it entertaining. Couldn’t have went better.

Shawn was great, very polite, professional and walked me through the system and didn’t leave until I completely understood. I would definitely recommend Vivint to my friends and family based off of Shawn’s customer service.

I was on the phone with my bank, and I don’t have a doorbell. The Vivint installer knocked on my door and I didn’t hear him because I’m at the back of the house. He waited outside for 30 minutes. Then I read the text that they had sent me letting me know that he had been here and I called and asked if he could come back. Within 15 to 30 minutes, he called me and asked if I was home and could he come over and install the doorbell and smart thermostat. I told him yes I was here. He was here within FIVE minutes. Very nice young gentleman, he explained everything to me, let me ask questions and he answered them.

I had an excellent experience working with Tyler and the trainee he was supporting from Vivint Security. The entire process was very smooth, and they took the time to help me understand how to use the system clearly. Even after installation, they have been responsive and helpful with any questions I’ve had. I highly recommend Vivint Security—especially Tyler and his team—for anyone looking for reliable, customer-focused service.

Our installer, Victor, is very competent! He is so knowledgeable and professional and thorough. He worked quickly and made sure he was not in our way. He installed wires in places that are out of the way, so the wires wouldn’t be seen. He and his assistant cleaned everything up as they went along. He made sure we understood everything before he left. He even gave us his phone number in case something goes wrong. I would definitely hire him again.

My installation was a nightmare. I didn’t get what was promised to Me when I agreed to go with Vivint. The Guy who did the installation did more talking then work too way too long to do the job. Once he started talking, He tried to upsell me nearly 5,000 more dollars. After him begging for drinks, he used my guest bathroom and totally backed up my toilet and didn’t tell me. I had to call a professional plumber to get it straightened. I asked for a supervisor to call me to this day, no one has called yet. One last thing, one of my cameras went off all night until the next day. It took them 2 days to send someone out to look at them. My advice go with anyone other than Vivint.

The sales rep was respectful and answered all my questions and made sure I understood everything. He showed me and broke down how my payments would be which is awesome for me to know. The rep that put up the cameras was also respectful and a great worker and answered all my questions.

New panel doesn’t have much of a difference from the previous panel as far as features go. I was told that installation fees were waived. The activation fee was waived. I didn’t like that my credit report was pulled twice, soft and hard credit check in one transaction.

Blake and Company did a GREAT job of explaining products and benefits. Technician installed outdoor camera on garage and also did a GREAT job. I am sure camera will serve its purpose. Thank you for your time and effort.

Shane was the technician who came out to install my security system, and he did an excellent job from start to finish. He was professional, knowledgeable, patient, and very thorough with the entire setup. He explained everything clearly, answered all my questions, and made sure I understood how to use every feature before he left. His work was neat, efficient, and done with great care. I truly appreciate his attention to detail and the pride he takes in his work. I would definitely recommend Shane to anyone needing a dependable, skilled technician.

I recently had an alarm system installed by Vivint and the entire experience was excellent. The company was professional from start to finish, and the technician, Daryl, did an outstanding job setting everything up. He was knowledgeable, efficient, and explained the system thoroughly. I’m extremely happy with both the service and the system itself. Highly recommend — great quality and very affordable.

The sales reps were very nice.. Also the technician very accurate and got what they needed done in a quick and short amount of time. My system is working great. I can now know that my home is protected and safe when I am home and or asleep

Christian was amazing. Communication was awesome. Very respectful of our home. Took his shoes off. Make sure before he left that we understood how to operate the system and set up our smart phones with the app.

No hidden fees. Quick and friendly services. Easy to operate. Great quality cameras. I also appreciated that the workers were knowledgeable. Taking time, making sure we understood and even providing a welcome folder with info.

My technician was very responsive, communicative, and very knowledge and patient with both the system and processes. My experience with the customer care team and their lack of knowledge the multiple calls and the three failed appointments was horrible. Had it not been for my technician this would’ve gotten a one.

Calhoun was very professional and he did everything I asked him to do. He answered all my questions and he never seemed irritated when I would ask something. He has great customer service which means everything to me. So many representatives are money driven and no customer service. He treated me like he would himself. That is 100 % in my book.

Great job Hayden and thank you for providing us with security. We also enjoyed the experience we have had while the install took place and made a new friend in the process. Thank you so much. Will recommend Vivint to everyone.

Mr. Jeff ** installed the system which took four to five hours. Very enthusiastic, energetic and a kind professional who loves what he's doing!!! Also Jeff explained the detailed navigation through the system very patiently! I recommend the company as well as Jeff ** to everyone!!!

The technician was polite and helpful with explaining everything. His approach was professional and appeared knowledgeable about what he does. I would recommend him to anyone. Vivint is affordable. I will pass my experience to my church members.

The Sales rep that came to my house to offer me Vivint was super friendly. Not pushy towards anything I didn't want. (He did offer still which is always nice). Answered all my questions thoroughly and also focused on being human and creating a friendship rather than just making a sale. Great person all around. As far as the installation of Vivint went I was super pleased. The install team was in and out all while respecting my home. Although they did leave a small mess of wood shaving on my kitchen floor, I was still very satisfied with them and their punctuality. 10/10.

The technician was amazing. He walked me through everything and was so patient with me. He gets he took his time to make sure I knew how to work the system and allowed me to do what I needed to do. I would recommend his service to everyone.

If you install request Gavin, amazing installation and he designed a great system on the spot! Very detailed and always pays attention to everything. Vivint needs to give him a raise!!! I do say the sales people when you call can’t design they system over the phone, it’s the tech that designs so don’t worry about adding everything on with the sales people, just add a couple items and have the techs do the real design. Thanks you for keeping my family safe!

These guys were amazing and very knowledgeable. I absolutely love my cameras and Stephen was very knowledgeable and very clean. He walked with me to find the best placement for everything. He was also very friendly and we enjoyed having him come here.

The tech was really professional and took his time to explain to me about the system and cameras. I highly recommend Vivint. Is easy to learn and use. Good products and protection for our family home.

My experience with my new service has been exceptional from the 1st call to the installation!! Kyle the technician was very thorough and professional! I’m so glad the I chose to go with Vivint. I will definitely recommend!

My sales report was Breanna and my tech/installer was Ryan, both had very high standards of customer service. Bre explained everything, made sure I understood what I was getting into and answered all my questions! Ryan installed, answered all my questions, gave great suggestions on where to place the equipment and answered all questions! With this amazing customer service I would recommend Vivint to all my friends!

Recently had the opportunity to work with Vivint Security, and I was extremely impressed with their services. Their commitment to cybersecurity and client satisfaction truly sets them apart in the industry.

Had the best Vivint tech come and put my equipment up, very kind and knowledgeable. Didn't rush me trying to make sure I had the best package available. I have a award shaped backyard, he made sure I had the best secured view.

Great service. Sales person was great and helped as much as he could while trying to stay around my budget. The install tech was a bit hesitant on mounting the monitor to the wall since he did not have the kickstand at first. Once we got past that and talked it over with the tech everything went by smoothly. Overall, he was great and was able to finish the install on the places I had pointed out. Was able to get everything rolling very simple.