Vivint Reviews

Pleased with installation and customer service received so far, just need to know where I can get the certificate of installation so that I can request my home insurance discount. I may want additional cameras later easy to access from phone to keep an eye out.

Service tech was very courteous and professional. Did an excellent job on showing us how to work the system. Clean cut young man. If the rest of your techs are like him you have a fantastic team. Very impressed by his knowledge of the system.

Installation went well. After checking later for system operation, I found that one of two garage doors and a door to the interior not being monitored, which means entrance without detection. I also like to add another camera to the system. Everything else works I expected.

The technician was nice and very helpful and he was very knowledgeable, he explained everything to us. The system is very nice and everything was placed where we asked and now we will be safe at home. I will definitely will be referring friends.

The technician that came was in a hurry, told me he was not familiar with the system, and was very impatient about explaining the system to a new user. I was not told about how to manage this from an app on my phone, or that the thermostat is controlled by the same. He was unable to figure out why the system was telling him there was a door open when it was not. The owners of the home told me that when you unlock with the keypad on the kitchen door, it disarmed the alarm. He was not able to figure that out.

The installer was very helpful. He did a great job. He gave good information and explained the system in great detail. We love the system. I would recommend this system to my friends and family. It is a great system to invest in.

He walked me through everything. Told it to me in a way that I can understand it best. He did a very good job. Appreciate you off of sending the right guy for the right job. Awesome. We are recommended Services to my friends and family. I mean he did everything quick and smoothing. I stayed up on the hill so he had to go back and forth up the hill but he didn't complain. Turn Down for what so everything was good. Can't wait to just sit back enjoy my house. No one is safe now what you guys thanks.

In my experience: great people & user-friendly platform. The installation process was easy to set up. Service was timely. Techs were awesome. Personable and friendly. Super smart. The tech made sure we understood all aspects of the system and contract before departing.

My sales representative Joshua was amazing! My technician Kevin ** was Phenomenal! He was patient, kind, and professional. Without question, this is the Best customer service and quality experience I have received in a while! If you’re looking for easy, quality, User-friendly service, look no further!

Emilio was very professional. He arrived early, explained everything, installed everything quickly, and made sure that we understood how to use our new system. We would definitely recommend Vivint and wish to thank Emilio for a job well done. We are very satisfied with everything, especially the politeness and professionalism of all of the Vivint employees that we have interacted with.

My installation provider was David and he did an awesome job with installing the products and addressing all of my concerns. I didn't need an electrician for any wiring because David was able to do everything needed for indoor and outdoor cameras. He was helpful in trying to resolve issues related to package pricing and billing.

For months the panel lags when opening and closing and setting the alarm. A lot of my friends are having the same experience and we live in different neighborhoods. I tried to wait it out hoping Vivint would update the software. It doesn’t appear to have happened yet.

Julio was very polite, professional, and efficient. He explained the system and made sure I was ok with the placement of all the devices before he placed them. I used Vivint prior to this move so I know I will be satisfied.

Manuel was super nice, qualified, and helpful!! I am so glad he was my installer because I was completely confident that everything was done correctly and could call if I need assistance! Thank you so much for all your help today. It was greatly appreciated!

Your services are great. I especially like the cameras to protect my property and watching who is walking up the driveway. Continue to strive to be the best security company. I will recommend you to family and friends as well as co workers too.

Technician was very professional and knowledgeable. Install time was reasonable. Very pleased so far. I’m so impressed with what your system can do that I’m definitely recommending it to my daughter and my brother. My daughter has been looking to purchase one and had many questions which the tech that came to my home answered. If she decides to get one it will definitely be Vivint!!

Floyd made all my dreams come true. He is a treasure! Please promote him serval times. I’d also like to say he should get a very hearty raise, and I’m sure his boss John ** is wonderful too. Probably should give them both a medal. Tyler

I rented a brand new apartment with Vivint installed. I’ve been here a week and Vivint does not work. The thermostat is offline and I can’t control the temperature. What’s more alarming is that Vivint randomly UNLOCKS the front door. It’s unnerving to arrive home finding the door unlocked and to wake up in the morning with the door unlocked. The help desk ran me through the same trouble shooting steps twice, but that didn’t resolve the problems. I finally insisted that they send a technician to replace the faulty equipment. For now, I disconnected the power from Vivint, which stopped the door from unlocking, but the separate manual thermostat still doesn’t control the temperature.

Love everything about my system. The cameras are crisp and bring so much security internally to me. Knowing I can see what’s going on throughout the day is comforting. I always say “there’s no price you can pay for a piece of mind”. Literally couldn’t me more happy with the entire process and products Vivint provided me.

I have had Vivint for almost two years now. It started off great. Love the options provided and the app is fantastic. However, we recently moved. Upon reinstall a little over a month ago, our garage constantly goes in and out of connection with the system. It happens anywhere from 12-18 times a day. Every time it occurs, it then alerts me that my garage door is open (when it’s not) and doesn’t allow us to open or shut our garage. Most of the time; I don’t even know if my house is actually secure. Now, I get that issues occur, but it hasn’t worked since install and I’ve reached out the company multiple times.

Installation of the phone, alarm, the internet, tv. All went well except desk phone which will need transfer from Comcast. I'm waiting for them. Follow-up is weak. TV works well. No channel seven KVIE. Workers were driven and thoughtful. They were quick and quiet. I would recommend them to my neighbors and church.

The Vivint installation employee sent to my home to install my new system was VERY professional, courteous, and very helpful to me. He was thorough with his work! He made sure I understood how to use my new system including the app on my phone. His name is Robert! Thank you so much! We need more people like you in this day and time. He was neatly dressed, neat haircut, I could tell he took pride in his appearance as well as in his work. I pay attention to things like this. After all, Robert is representing Vivint. Again, thank you very much Robert!!!! You are awesome!!

I had a representative contact me going door to door two years ago. I did not have the money or I did not know about a payment plan… Good thing is I qualified and I was able to get my home system up and running within four hours the text. Jesse was amazing. He stayed with me until I actually knew what I was doing and had no trouble… Even though he left I had a little bit of a glitch but work through it no problem… I love the fact that you get messages when something's different in your home. Thank you for coming by. I really appreciate it. I feel so much safer now.

I’m very satisfied w all the services provided by Vivint and the tech whom installed had very good professional customer services. I really like now how I feel secure and safe now. I know if anything I will be advised if anything is wrong.

The installer did a great job installing my home system. My home was full of people delivering my home goods and it didn’t stop him from doing his job. He also showed me how everything worked along with showing me how everything works on the app.

The technician was wonderful. Great service. He knew what he was doing, did it in a timely manner and was nice throughout the installation. He was knowledgeable about the products. He made sure to walk us through step by step. Awesome service.

The Vivint team that helped me get situated with my new home alarm were fantastic. They arrived on time and were efficient in their installation. They had friendly demeanors, showed me how operate my system and answered all my questions.

STAY AWAY!!! This company is ridiculous. First, they make you sign a 5 YEAR contract, which is beyond crazy. Second, if something ever breaks and you need a replacement then you have to pay the $49 service fee to have a technician come out and replace it. Every. Single. Time. Lastly, we deiced to cancel after 6 years (well after our contract ended) and it's not a simple process nor do they tell you all the details. You can't just call and cancel, you have to send an email and then it won't be cancelled for 30 DAYS, yeah you read that right 30 days and you still have to pay the monthly fee for the month that you don't even want their services for and when your service is finally cancelled after 30 days you only get a partial refund of the monthly fee you paid AFTER you cancelled your account. If you cancel something it should be cancelled right away not a whole 30 days later. This company is a joke!

My technician Corey was awesome and did great work. Everything was explained to me and I feel that my home is secure. I love the fact that you can watch your home while you’re not there and I’ll never worry about my door being unlocked after I leave.

The installation & service was excellent. I ordered & received my installation the same day. I'm happy I was able to locate this service on Google. I will certainly recommend Vivint to my family & friends. I feel so much more secure having the alarm system.

My experience was amazing from customer service to the tech. My tech was not only courtesy with cleaning behind himself he was also very friendly and explained everything very detailed. Oh yeah he was very handsome. Thanks for sending him.

Jordan was awesome explaining the system, very efficient and fast. Will recommend him and the company to more of my friends and family. The system is very easy to use and I feel more safe knowing my families security is being managed 24/7.

The technician, Robert **, on time, knowledgeable, polite, explained the functions and operating factors of the system. I worked the keyboard with him guiding me through the process. Vivint customer service kept me informed every step of the way. I am glad I chose Vivint.

The field service rep was great! An above average service rep that knows how to sell. He went through the order to be sure I had the correct needed products, then reviewed the financial piece. He did a wonderful job installing and teaching the customer. Thanks for a job well done.

When we first got Vivint everything was great, but everything has really started to go downhill. First our panel constantly says it’s not charging-but it wasn’t a huge deal since we have it wired into the house. Our cameras would routinely go offline, but restarting the panel usually fixed the issue per their troubleshooting process. Now, for almost a month, our garage door opener tied to our Vivint service hasn’t been working and both our doorbell camera and outdoor camera have been offline for DAYS and a reboot in the panel isn’t working this time.

We were pleased with the customer service and knowledge of the product that was displayed from our technician and happy with the services provided. We love the service and what we received on camera and packages and the tech who served us and all in all would tell anyone to come with Vivint and apply.

The installer was great, but I did suffer 2 cancellations before I got my system. He was knowledgeable and made sure I received what I needed. He helped me with learning my system and made sure everyone in my home understood how it works.

Install was very easy. Our tech Kolby was very nice and efficient. From the sales team (Brett) to my referral source Blake, who works at Vivint and is a close buddy, the service was unmatched. Great experience, now excited to use it!

The technician was quick and efficient. He showed up exactly on time. Answered any questions I had regarding my equipment and even called customer service to ensure I was receiving exactly what I had ordered. He got everything installed, hiding any wires and did a great job explaining all of Vivint's features to me. I must say my service was exceptional. Above and beyond my expectations.

I have nothing but positive things to say about our Vivint Security System. Thorough explanation by our sales rep - Jessie. Our installation technician - Sam was very courteous, and cleaned up any mess without being asked at all. We had a difficult installation, and Jessie came by to assist Sam. They worked at our house til almost midnight. We were trying to mesh two systems into one, and Jessie sent out an additional service technician - John (Mr. Wizard) John, who quickly cleared up all of the issues with "non-Vivint" equipment linked to the new system. I am extremely happy with the picture quality, and functionality of my new Vivint Security.

Michael was thorough, and patient with the hiccups along the way. He explained operating the console well. We had three cameras installed plus a doorbell camera with locking and unlocking code. He went out of his way to answer questions not directly related to the installation and operation of the equipment.

Friendly and effective, got everything together in a timely manner, showed up when scheduled. He was very friendly to my dog and explained everything in the fine print with good detail, obviously was very familiar with the product and didn’t try to sell me anything extra that I wouldn’t use. Would and have recommend to a friend every time.

Happy With installation and explanation of how to use everything that the technician explained and was courteous and kind. I’ll recommend it to all my family and friends. Price it’s good and affordable to be secure in my home....

The Technician was really informative about the installation that would be done at my office. He was really nice, helpful and provided quick services during the install. I recommend Vivínt to customer. This is the second time I’ve used them and I have received great customer service both times.

The entire process was simple and hassle-free. The home security system was exactly what we wanted, our technician was on time and installation was fast and done properly, highly recommend Vivint to anyone looking for a new home security system.

My installer, Seth did a great job and was very helpful. He took the extra time test show me everything and even worked hard getting some of my old sensors to work. I really appreciated him and I think Vivint is a top-notch company.

Vivint had been charging me for services that were never installed in my home for close to 3 months. They harassed me for money for services that were never installed in my house. When I contacted customer loyalty, they called me a liar (legit) saying I had those services in my house and that they were sending a tech to my home to see if I was lying (I was not). Vivint offered me a refund after they found out I was not lying and 5 dollars lol (legit) for my troubles.

The installer was very pleasant, fast, explained everything clearly and efficiently. He showed us how to use the equipment and I will recommend Vivint to my Friends. The installer put a Vivint sign on my house and put one in the ground near my mailbox. With my permission.

Awesome install. Didn't take too long. Quick. Easy. The tech that came was very Friendly and personable. He made it simple to read and follow the steps to learning the new system. Thank you Dakota! We will enjoy our system because of you. Thanks again.

I have only written one negative review in my life. This one is worse. Read along with me. I went with Vivint for our home security for the smart home integration and the fact that they would do all the installation for us. Reviews were mixed, but, ultimately… they seemed like they had strong technology. I was willing to spend the premium to have the work completed and everything integrated into a single system. Once the sales guy scheduled our installation, that’s when the fun begins. Had to have them come out three separate times to get it right (before the most recent issues, which would make it 4 trips) – total of 6 hours of installation.

This was an installation replacing a previous system and was accomplished with little difficulty. Technician was knowledgeable and efficient. The control panel and system came online immediately. Only advice would be to be sure all item locations have secure access to power so device wiring isn’t strung needlessly. Ask questions and take advantage of technician’s presence. Excellent installation.

Awesome service. Alan was very professional during the installation of my new system. He answered all my questions in a timely matter. He made sure and walked me step by step to make sure I understood every step. Thanks again Alan.

The technician, Daryl was very knowledgeable. He was efficient and completed the installation in one day. I was pleasantly surprised that he was able to provide the evaluation and the installation within the same day. Thank you, Daryl, for being so helpful.

So far right now Loving system. Salesperson was straightforward technician, knew what she was doing, very neat with her work, explained function of system very well, customer service seems to be great. Looking forward to an great relationship with Vivint.

The installer was professional, polite, friendly and knew exactly what he was doing. The system is top quality. I am pleased with the service, the quality of the equipment and the skill of the technician who installed the system. I feel the system makes my home safer and more convenient.

I have never received referral credit on any of my four accounts I have in my name. Also when I sold one my location. Vivint purposely has the new owner create a new account versus doing a take over so vivint could make money by charging half of my contract and charge the new monthly service fee on top of it.

We are very happy with our new security system. Proud that our home is now a smart home. Kevin was Awesome! He was very friendly and very helpful and informative. I’m glad we choose Vivint. We would recommend Vivint to all our family and friends.

Great job by the technicians Mathew! Super knowledgeable, respectful, and polite! He was on time, and finished before his expected time. He walked my two adult children and I through the entire system. I would recommend the system and to ask for Mathew to be your technician.

Phone order was surprisingly easy, and much shorter than expected. The in home install portion wasn't bad as most of my equipment was already installed but like anything service oriented the tech that came out to do our install was what made the whole experience. He was great, friendly, knew how to interact with people, knew when to talk and when not too. A rather pleasing experience, all things being equal.

Great Customer Service. I was assisted over the phone setting up the security system. I was very pleased how everything was explained to me in detail. Definitely recommend your company to friends/family. Agent who assisted was very polite, friendly, patient and very helpful. Thanks a million, Max

I feel we been scammed by Vivint. Everything that was offered to us was not what we got. I was told Vivint would buy out my contract with My other alarm company. I was promised cameras. They were never deliver. The contract was never bought out and been charge 3 months by you and by my other alarm company. I need for this to be resolve and need someone to call me and resolve this matter.

Absolutely love my new system - I think the Smart Home Techs went above and beyond and did a fabulous job. I really appreciate their input on placement and product recommendations. They took the time to teach me how to navigate both the app and my panel.

Cameron my installer was very thorough and answered all questions. Very polite and made sure I understood what he had explained. He also made sure he cleaned up any trash that needed to be discarded and used vacuum to sweep up drywall dust. Very impressed with his work.

Edward was an incredible technician and did a fantastic job with the install and walking us through how to use our system. We had our choice of a lot of security system providers and we are so happy that we went with Vivint!

Installation of new system cameras and ring, the tech was very knowledgeable and he took the time to explain everything to us. I'm going to recommend a lot of people to you guys and hopefully all the family will have a peace of mind the same way I do

It's really nice knowing that I can keep an eye on my house from anywhere. The tech wasn't able to install the doorbell camera yet because I needed a transformer for the doorbell. I don't think that's something they could have helped with though.

Paul was very helpful and knowledgeable when it came to the whole system. Would recommend him to family and friends. On time and executed. Very happy and pleased with his services. Please give him a bonus and big raise. Very, very happy.

Service at location was better than service I received on phone with Vivint technician installed equipment as well as can be expected. He made up where customer service failed. He showed me how to use equipment and location of each one.

I'm very happy with the install. Vivint rep was kind and knowledgeable. During the install, I asked about the fire and carbon monoxide alarms, during ordering the rep said that my ADT ones would most likely work. They didn't. So another install needs to be scheduled which is a bummer.

Tech installer was the best! Very polite and respectful and extremely helpful. I would recommend to our family and friends. Our installer took the time to show us how to operate the controls on the panel and set up my wife and I on our smart phones.

Our installation was amazing as our installer was experienced, provided clear options for our system, setup all of our equipment in one visit, trained us well and stayed late to get the entire job done right. Thanks Stephen ** for being so professional and helpful. I would highly recommend your service to our neighbors.

Anthony was very professional and helpful helping us finalize our security system. He not only did an outstanding job but explained everything very clearly. He is a very good person and cares about his customers. I would recommend him to my friends and family.

Love the system! Tech Al Was Super nice and informed. The technology is great especially since we don’t have home wifi love that we can stop have cameras and a smart thermostat. Will Be adding more equipment soon. The price is great for the products and service.

Both Brhy and the installer were very nice and helpful and got everything done in the same day! I learned a lot, they went over all of the rules and guidelines and helped me find a good option for my home.

Awes is the name and Vivint is the best. Y'all rock. You all are awesome. I love the company, everything was done in a quick manner and right. Thank you and thank you. Mr. ** was a wonderful technician. He fixed everything correctly, he also was very patient and going over everything including the setup of the app.

Very pleased with the service done by the technician!!!! He explained all of my questions very detailed and always very polite. I would highly recommend him. This is my first experience with Vivint and so far I love it!

The tech that installed the equipment was very polite and professional. He was neat with the wires and took/wiped his shoes off before coming inside. Any question I had, he had an answer immediately. He explained things very well and I was very comfortable having him in my home. He was very good with my dog and my kid as well. 10/10 would recommend this tech.

The tech was very helpful. We are excited to start using Vivint in our new home. We love all the smart features. We are excited to add more smart features like the garage sensor and the video door bell. Thanks Vivint.

Great install manager. Seemingly has Trauma Informed Care training. Did a great job of teaching system to child and parent. Amazing guy, great job hiring him. Definitely recommending to others. Even accommodating to our work at home job! So happy with service install.

The reps were on time, friendly, fast, and thorough. They reviewed my old system, explained the upgrades, and did a great job. I will definitely recommend them to my friends and family. Anyone in the market for home security should definitely use Vivint.

We were very pleased with the professionalism of Emmanuel our service technician. He was prompt, polite, explained the installation process. We cleaned up after himself & gave us a thorough review of the system. I would definitely recommend Vivint & Emmanuel to anyone needing a security system.

The salesman who came to my door was good and the installers were very professional. The interaction was good. We have motion detectors and a front door camera, which is good. We've had Vivint approaching two years now and I'm happy with the service.

I like the reps at Vivint. We’ve been having some issues with certain things, but they listen, and they take time to explain things to you. Most of the techs that came out here were good. We went to change a battery in one of the smoke detectors and it malfunctioned. So it went off with an alarm. I ran into the panel to try to turn the alarm off, and the panel was messed up. We had to shut it all down and get it turned as soon as they had come out and fixed it. But what happened was, they had a recall and they didn't tell us. When they have a recall on their products, they need to let the consumer know and not wait until it malfunctions.

Jay our tech was awesome! He was friendly, informative and professional. He arrived right on time as scheduled and we would recommend Vivint to anyone! We were referred to Vivint by our daughter Ana and have seen how happy she’s been with service and as of install day so are we!

We recently moved to Las Vegas and had very limited information about area and home security system. Joel the Vivint technician came to our place and install and educate us very nice and thorough. Finally, we feel safe and protected. Definitely recommend Vivint and Professional technician Joel to my friend and family!

Hell on earth! Try to imagine that.This company has no integrity. They turned my house into a dumpster full of garage. Hand prints everywhere, drywall dust everywhere they worked. Flying plastic wraps and wires left around the areas they worked. None of the items installed level or straight or parallel. Very sloppy work is very nice described.

Vivint is an inferior product and I don't enjoy the services. I tried to reconcile any issues and was met with zero yield on the company and was told that I was still bound to a contract that I no longer am interested in supporting a company that dictates customer service the way that they do. I've been with Vivint for about 14 months and I started having issues about 12 months ago. Since then, I have continued to have issues.

Everything’s been nice with Vivint, so far. When I turn it on, it works and I like the whole thing.

Installer Charles **. He desires an A+. He explain every step and made sure we understand how the panel works. Wishing everyone would be like Charles when coming to homes. Some you don't want back. He knows his job.

The technician did a great job and explained everything to me. He ensured I was able to use the device and app. He was professional, timely and courteous. Additional he cleaned up and was careful not scratch the new hardwood flooring installed.

I think that I’m going to love this service and the people is really nice and friendly with the service and I really enjoy the friendly staff and the service that I got today and thank you for everything and looking forward to being a good customer.

Vivint provides a decent product and the door salesman is likable. However, the pitch is completely misleading. 1. There is a contract - just in the form of a loan. They may lead you to believe that "no contract" or obligation sets them apart from other home security systems, but that simply isn't true - you are just locked into a loan, which is essentially the same thing. 2. The cost of equipment is high. Very high. Because you pay for it over a 5 year period, it doesn't feel so bad, but it is much more expensive than competitors. 3. I was charged for equipment and services that I didn't have. Yes, it is my responsibility to read and verify accuracy of the documents I signed. Unfortunately, I didn't see this until a month later. I was being charged for a smoke detector that was supposed to be free ($100) and two outdoor cameras that I didn't have ($799.98).

We've had Vivint for about 12 years now and we've been satisfied with what we have.

Vivint secures my home now. I've had them for a couple of years and the payments are being taken out of my checking account monthly. My experience with them has been fine, so far. But I have a problem with them right now. For months now, my glass security is not being protected. I have called them and they knew about that. First of all, they said it needs a battery and they were telling me that I have to go into that little box and put in the thing. I don’t appreciate that. I don’t know what type of battery it needs and I’m not gonna go in that little box because mechanically, I’m not equipped to do that. When I had ADT and said that something was wrong, a technician came out, and they rectified and took care of everything. So, Vivint should send somebody to correct it. If they can’t send a technician out to rectify it or put in batteries, I don’t want the system.

Our installer was outstanding. He took time to answer all the hard questions and clarify what the salesperson told us. The installers do better understand both contract and equipment so ask important questions again when they are there and before you make a 6 yr financial commitment!

Pleased with the quick installation, explanations of what is being done and the user friendly system. Tech was great and answered all my questions thoroughly. The system is easy to use and follow with. Anyone looking for a home system should definitely give Vivint a call.

I do not recommend a single person to use Vivint security system. They are not helpful at all! Constant problems with the cameras! They won't do anything to lower the bill as it's the most expensive security system out there! I pay 85 a month. Other systems with the same start out at 20! Customer service is no help at all! It's an absolute joke!

I absolutely love the service the technician who installed the products. Was right on time and finished earlier than the estimated time installing all products correctly, cleaning up after his self and giving great advice on where to place products.

Jud, did a great job. Very thorough with explaining to me my options. Helped me pick best spots for our cameras. Was on time and finished in a timely manner. Would recommend him to anyone that I know looking for help with alarm system.

I signed up for new service and was over-billed $600 for “takeover start” which the sales person put in and installer signed off on. The was brand new service and equipment. I also was billed $249 for a nest that could not be installed for some reason that should have been verified. Then told the $100 smoke detector I paid for will not notify fire department as the nest not installed. I could get a free smoke detector from local services if all it does it alarm. Lesson learned to read what I sign and not trust that it was explained properly and fairly.

I already had a home protection through Reliance Protectron and my contract was just about up. The Vivint guys came around and I decided to try a different company for no real reason. I was happy with my service that I had gotten from Reliance but I would like to spend my money out and let other people get a bit every now and then. So, I thought I would try Vivint and it has been pretty good. After the salesman came by, the installers were there the next day, and they had everything installed. It was pretty quick. There was a little bit of difficulty, but there was nothing that they could have foreseen and that was just how the house was built.

We've been with Vivint since we moved in the house almost three years ago and it has worked for us. The system is of excellent quality. What we have works. But we had to get a new doorbell because it kept blinking out at times. They said we had an old system, so they had to come and upgrade it. The installation team that came out was very professional and they explained everything, like what they were doing.

Vivint Rep lied to me to cancel my ADT account, and use their security service. He said I had a landline and if someone cut the phone wires my alarm will not go off and someone could break into my home. They installed their service. When I called ADT to cancel. I was informed otherwise. I did not cancel, and called Vivint to come and remove their equipment. I stayed with ADT. I never received a copy of the contract I signed. And learn later that Vivint sent a negative report to the credit bureau on me. Although I had 3 days to cancel, I cancel in one.

Chase was super helpful and very Professional. It was a pleasure working with him on upgrading my Vivint home security. Mia was super nice and her craftmanship was on point with the Installation of all the equipment. THANK you again... A very happy customer.

The installation and service provided by Vivint was amazing. The security system is user-friendly and very sleek. I would definitely and highly recommend everyone to get Vivint. My favorite feature is the phone app, because everything is at your fingertips. You can arm your home at any time.

Both the sales person and technician were professional and was able to answer all of our questions. The process to transfer service was very easy and convenient! I would like to thank them both for their help and I will definitely recommend your services!

Frederick ** is a wonderful representation of how people should be. Very kind, helpful, thorough and respectful. Just because of him, I will highly recommend your services. We haven’t had the best luck with your equipment and services provided, but do appreciate him taking the time to help fix our sky panel.

I had a very good experience with Vivint's reps and the installation went fine too. The installers cleaned up after themselves. I love Vivint.

We’ve had Vivint's system for a while and it seems to work just fine. One day somebody knocked on our door, came in, and we discussed having it. They were really polite. First it was a young lady, and my husband happened to be off that day. He sat down with her. She was really nice and whatever she said convinced my husband. It was just a little bit funny, and that was really hard to do.

Jose & Jordan are highly exceptional individuals. I appreciate their expertise, passion and knowledge of Vivint. The system seems too simple to use, almost dummy proof. Thanks Jordan and Jose. I’ll be recommending my family and friends to Jose and Jordan.

Although it took longer than I intended, due to my internet problems and a few other technical difficulties once we figured out the issues it went smoothly. My technician was extremely friendly and helpful. He was knowledgeable and was willing to make sure the job was done correctly. The only thing I will say is the new system isn’t working as well with the new app as my older one was. Hopefully Vivint gets that fixed soon.

Tyler was wonderful, very helpful, and knowledgeable. He made the process very simple, and I am very happy with my new security system. I’m grateful that I had him to help with my request, and he was also very helpful with setting up the system.

Roberto did an outstanding job. He was on time and patient. He did his very best to make sure I understood everything about the equipment and the service. He was probably the best installer I've ever worked with. He cares about being professional and doing the job right.

I liked Vivint's customer service. They are friendly and understandable. The installers are pretty good too. They let me ask them questions and they explain to me the whole process. All in all, I'm satisfied with Vivint's service.

I originally wanted a wired system in my house. But somehow in the construction, there weren't any wires put in because the contractor thought that a wireless system was better without telling me. When I moved into the house, I was gonna go with the wireless system from this particular company had these obtrusive huge boxes that went on the windows. They couldn't do what I wanted and so their representative told me, "Look, I have a friend who works for Vivint. Let me have him call you, 'cause I think their system will do what you want. Their technology is more upgraded and all their product designs are much smaller and sleeker and less obtrusive." And so, I was referred to Vivint and I was interested in what Vivint had to offer.

Both gentlemen were very respectful of our home and family. Very knowledgeable about product. Was all very pleasant. Have already had a blast playing with my new "toys." Will enjoy having some control when we're not at home. Thank you so much!

Your reps and technician is super help. Tom ** to Amy were all super people. They worked hard to make me happy and I was, great job. If any one asks me who my security company is, I'll send them to Tom. Thanks. A happy customer. Jim

He was very helpful, informative and patient with me. He explained what was being done, asked my preference for location of equipment when it applied. He had all equipment needed, cleaned up, always had his shoe covers on. A wonderful experience.

We went with Vivint for security and currently have the garage door opener feature and thermostat. Thus far, my wife has been using the system through an app. Their equipment is pretty similar to those from every company out there. However, they were gonna charge me an arm and a leg for window alarms. They wanted $500 extra to do that which was kinda ridiculous.

The technician was very knowledgeable, friendly and efficient. I would definitely recommend his services to a friend or family member. I am confident in how to operate my system because he made sure to explain everything thoroughly. He and his partner were great!

The system started out great but we visits from techs and 2 new panels. The system often goes offline (while other electronics connected to WIFI remain connected). Sensors on doors and windows have triggered the alarm without being opened. Call wait time and help from the support desk takes a long time and rarely results in the issue being resolved. We no longer trust the system. Won't trigger a false alarm and will remain armed when we are away.

We recently switched from another Security System to ViVint. It was easy and the technician showed up on time and worked very hard to make sure all equipment was done correctly. He even stayed a little longer to demonstrate how the system works. He explained all the systems and devices he was putting. Very pleasant and great attitude. Hard worker, Mr. **.

The installer Uriah was very professional and explained everything he was doing. The install was very clean and done with a great work ethic. No corners were cut! The install took approximately 7-8 hours. I didn’t mind how long it took. I rather have it done right than rushed!

My experience with Vivint over the last 10 years has been excellent. From the people in Utah to the Techs at my homes, I will always recommend Vivint to anyone that asks for a very user friendly system. I upgraded to the new out door camera and inside control panel. Vivint has come a long way in 10 years.

Blanke was awesome with explaining everything to me on our initial appointment & the installation was great as well. The installer was very clean while installing he wore covering for his shoes and cleaned after installation. I was very please and looking forward to adding more to my system plus tell all my friends and family about the great service & professionalism. The installer was **.

Vivint's rep was very personable and had good customer service skills. He did what he had to do. Since he finished, I've been having an issue with my security system. When I put the alarm on to "leave" there is a delay. So, I have to wait a second or two before it says my system is armed and I better get out now. The issue is with "stay" too. It used to go right to being armed but now there's that little delay. Despite this issue, the system is good. I have access to my panel through my phone and that's the best feature.

I have the thermostat, cameras, both above the garage and at the door, and sound detectors for breaking glass upstairs and downstairs from Vivint. The installation wasn’t too bad but it's kinda lousy where the battery backup system is. It has not been charging for about three months and when I called, they had me kill the power, take the battery out and reconnect it, and it has been bad ever since. When we lose power, it just sits there and beeps. They said they haven’t been able to make connections. It would be nice if they can resolve that, but I don’t have any hopes for that.

The Vivint salesman knocked on my door and he was very personable. I liked him. He did an excellent job. The installation was easy and painless. We got the basic system features but Vivint didn't have it set up where we could do the thermostatic control. That was one thing that I wanted but couldn’t do it, not any fault of Vivint, but because of my gas and electric utility. The equipment has performed well and we only had a couple of problems. One time, we had to have someone come out to adjust the camera, it was timely, and no problems after that.

Our technician, Ryan, was: Punctual, Knowledgeable, Personable. He answered all questions, educated us on the system and did not leave a mess. Thanks Ryan for taking the time to install the control pads and camera exactly where we wanted them. Good problem-solving.

My wife and I were very pleased to have Ms ** as our sales rep. She was very helpful in teaching us about our new system. She is very knowledgeable of her work, polite and very patient when dealing with seniors. Thank you for her help.

The process was amazing all the way through and they were very quick to get the install done. We had an emergency and needed to have our house protected ASAP and they did it quickly. We are happy and feel protected.

I’ve been with the company as long as it has been Vivint, which is over 10 years and I like that if the alarm goes off and I’m not home, I can be alerted of what’s happening. The installation went smoothly and about three years ago, the system was upgraded. I feel good about its quality. The panel that I had was upgraded, and that allowed me to have the app on my phone.

Vivint had a little salesman going from door-to-door and that's what got me. The installer was quick and very knowledgeable. He knew exactly what to do and he didn't take a lot of time in getting it done. He was pretty efficient. I like the camera system. I like being able to see if someone is at the door, and I like when that alarm goes off, first I can see who it is and I can communicate. It's pretty good so far.

With Vivint, I was protected. However, when I went to church one Sunday, although everything looked like it was going well, some papers went missing. It had to be somebody in the family because no innocent person would come in here, get something sealed and not bother with anything else. A person came into the house and when the clown came in here, the alarm went off and he couldn’t put the number in. Then, he told the lady who answered the phone at Vivint that we were all a close-knit family and gave my daughter-in-law's and grandson's name. This lady took time to have a conversation with the fool in here. Why didn't she call the police? I know somebody came in here because I missed what I missed and I hate it so bad. I talked to a lady at VIvint and asked her how she would feel if she was paying somebody $58 a month to protect her house and they let a fool come in.

I loved the idea of a security system. A few of my neighbors have the system and recommended it too. So I had it installed but have been having issues with it not working since it was installed. My husband is ready to get rid of the system.

Our technician came installed our equipment, all while being extremely professional. He walked us through how to use the touchpad and cell phone app to ensure we were comfortable with our new home security system. I will recommend Vivint in the future.

Great job. Reviewed with me about install and recommend best place for camera and showed me about functions on app and helped me navigate their the control panel. Very professional and efficient. Arrived on time. Thank you so much for taking time on Sunday to do this.

I just bought a new house and the main panel was not working. Vivint had a technician out the same day we called. He repaired the panel, helped to set up our account and taught us how to use system. He was patient, thorough and neat.

The installation was quick, had a good time Learning the Vivint product. Very courteous and the updated equipment is user friendly. The simplistic style is perfect for my elderly father. I was competent about the product as the installer drove away. Overall great experience so far.

A man came by selling Vivint and I bought the basic package which included the backdoor monitor, bedroom door monitor and that of the front door. Then, there’s a smoke alarm in the two-hallway monitors. They took a while to get it all in and they were here up to kinda late at night doing it. The reps came one time, replaced the main unit in it and upgraded it at no cost to me because they were having issues with the other one. So, they replaced it with a better one and it has been pretty good. Every now and then, it would go off and send a false alarm but usually they would contact me. But I don’t ever use the stuff because I have dogs in the house all the time, so I don’t even set it t all.

The sales guy who came to sell me on Vivint was great, but the first installer was terrible. He didn't connect my garage. And so, another guy had to come out and worked on it for probably two hours, and another guy came out, out of his way, and it took him about 10 minutes to get it. The features of the system are great but whenever I'm trying to go back on a previous date to check out footage, it takes forever. But with regards to clarity, it's very clear. It's been a good partnership with Vivint. I had just bought a new home, so having a home security system kinda made sense. And I was used to having some type of security system already, so I wanted to go with something that's gonna protect my wife.

Leno was very knowledgeable and excellent explaining how the system operates. Leno Took his time and made sure we understood everything he was explaining to us. Leno was Very courteous and helpful with questions we had to ask him due to our ignorance. Thank you ale I!

Technician was prompt, courteous but explanatory about about what he was doing snapping pictures with the tablet. With this day in age it's good to show and tell the person what they're doing in case one is afraid to ask. I tend to ask questions.

Our neighbor referred us to our technician and we couldn’t be happier!!! He was so friendly and very accommodating. We were previously with a different company that keeps raising our price and would nickel and dime us. This is definitely NOT the case with Vivint. Very modern and user friendly equipment!!

The information presented by service agent was very convincing. Agent (Brandon) was very cognizant about the product. He did a very good and professional presentation. Brandon is a valuable sales representative for your company and a good asset. He deserves a raise or promotion.

The technician was polite, courteous and explained the points of the system. He asked for permission to use a different door. He was patient with someone who is not tech savvy. He answered our questions. He demonstrated the touch screen and pointed out important features.

I was pleased and satisfied with Vivint reps that came to our door. They seem to be honest and trustworthy. I was thinking about getting an alarm system then, and it was the right knock on the door. The installation team was good and efficient. They were in and out, did a good job and left the place tidy. We also did a couple of dry runs to make sure I understood how the system worked. I also purchased video cameras, but the quality was not good. It wasn't a valuable piece because it would go offline all the time and would end up throwing my internet off of my home computer because something would go offline, so I had to reset it all the time. That was doing that at least once a month. And I had to have several things disconnected because they kept giving me false alarms. I had Vivint's system for five years but I'm not with them anymore. I went to Fluent that was quite cheaper for a little bit more service.

I'm happy with the service that I've gotten from Vivint. I have door alarms, window alarms, and outside cameras. I like the system. It makes things a little more secure. Most of the things that I've run into are primarily technical glitches, but the system is electronic and dependent on satellite, so it goes with the program. Their customer service was very helpful and I got things taken care of quickly. I have recommended Vivint. It's a good system.

Mr. James ** was wonderful and patient helping to understand the whole system. I would refer him to any customer. I truly appreciate his efforts! He went above to explain everything to me. Im grateful. This system will make my business run smoother and safer.

Everyone was very nice but I didn’t like the fact that I had to call 5 times after being transfer to different associates. The very last associate Hogan was very knowledgeable and he helped me the most. Thank you Hogan.

I had this alarm system installed over two years ago. When I had it installed, I was told there was a two year commitment by a salesman named Tanner. There was a team of Vivint sellers and installers all over my neighborhood at the same time and many people got the systems installed during this time. My wife and I purchased the equipment on a payment plan, which we were encouraged to do for up to 60 months. Since this was separate from the alarm monitoring service it didn't seem like an issue and the equipment is a bit expensive. Approximate 2.5 months ago, I sold that house and I left the equipment installed in the house as part of the deal. The new owners decided they wanted to use a different company, so I'm not sure what they did with the Vivint equipment left behind. I called in at the time to cancel the service, and was told that I was no longer in my contract, so it would be done.

In a world where customer service has gone by the wayside, I can personally tell you I was blown out of the water by the quality of customer service that ViVint has and the quality of the install. Our install tech Malik was the best “in home guy” we have had (from any level) in our home in the last 10 years. The sales team was HONEST, and nothing changed from the original quote from day 1. That in itself was so rare, no nonsense, no after close up sale, no surprises, only blue chip solid service.

I wish I never have gotten my Vivint system. The doorbell dies all the time and the thermostat chews up the batteries all the time. The setting options are funny, and when the power goes out, it doesn’t work. Then my camera on the front, on the doorbell, you can’t even see who the people are, especially at night. It’s really terrible. Even the installation was crappy. They put a hole right through my kitchen cabinet and the drill bit is still stuck in there. They couldn’t get it out, and I can’t get it out either. Still, I use the system everyday. I lock my house, and when company comes, I can give them a code and they can get in and out. Some things about it are nice, but the value of what the monthly payment is, it’s totally not worth it.

I liked Vivint's technology. There is the ability to check it out via phone and everything. But there are a lot of unfulfilled promises. There was a lot of stuff that I was told about the system that was not right and not true. The biggest thing was with the battery. Whenever we had a hurricane come through and we weren’t at home, our system would already be dead and we would call up Vivint. We were told that the batteries were there for a couple of hours as backup and not two days. But I was initially told that the backup battery for the system would last for three days.

Fast & trouble-free install. Also, rep told us exactly what we would be getting & how installation process would be. I highly recommend Vivint with no contract & you own your system. Tamitha was great getting us started & Andy great for our quick installation.

Jordan made the process simple to understand. He was quick and knowledgeable and helped with options that worked for us. We have an older home and installation of wired cameras was a bit of a concern, but Jordan walked us through the process and the finished product looks great! We will be recommending to our friends and neighbors. Thank you.

The service tech contacted us (Miguel **) and explained how the system worked, how the equipment was paid for and helped get the instillation quickly. Even explained how the cancellation worked with our old system. Gave a tutorial to me and was out within 45 min. Happy with everything. Have recommended this a friend.

Love the set up of cameras & doorbell. We had to be patient because we didn't have enough megs of wifi for our system and all the devices we run in our home so there was a bit of lag and delay. When we upgraded our wifi it ran much better. Love the fact that I can see who approaches my home night & day, especially when I'm away. Our service technician Cleveland was awesome & answered all our questions & concerns. Love the look of the cameras & doorbell. Very satisfied with his professionalism.

We pay Vivint at least $50 every month for everything, which is a lot of money. Their reps were very knowledgeable and were selling the product. We have the doorbell camera, but it’s hard to see what it's trying to show. But it could be partly our fault. We can also open the garage door and our front door with our phone. Plus, we have Alexa. I don’t think we pay for that anymore, but it still works.

Everything has been going okay with Vivint, but we keep coming across some little recurrent problems that we’ve tried to address. For example, the battery in our panel has died three times in the last year and a half so it’s constantly sending up a warning saying that the battery is not functional. And we got the panel replaced. Also, for close to a year, on and off, the door lock hasn’t been syncing with the panel. And for almost or seven months now, it has not synced at all and I can’t get it to sync. Our interactions with Vivint have been fine most of the time. I’ve called over the phone enough times now that I feel I could do what they tell me to do on my own most of the time to see if that works. But the last few times, it hasn’t really remedied the situation. They're always willing to send somebody out, but it’s never quite that simple.

Their technician that installed our system went out of her way to be helpful and answer all of our questions. She was very professional and efficient. There was little to no mess and absolutely no ugly wires. The system is extremely easy to use.

My wife and I were so thrilled with the whole process. Vivint was offering several of the products we were already considering to install ourselves, but with the added benefit of their unifying software and security monitoring service. The salesperson and installer were both a pleasure to work with. Thanks for the great experience, you guys are doing it right!

The technician installed my Vivint security system. He was very thorough when going over the paperwork. He did a great job of installing my equipment which consisted of the doorbell camera, fire alarm, thermostat and keyless entry. He explained about the control panel, and showed me how it worked. He cleaned up the mess he made. He got my input on which was the best color to use for the keypad. The keypad looks great. This is my 2nd Vivint system. It is a great system.

My experience with Vivint has been great. I've been with them for a long time. At the time, a friend of mine had ADT and he wasn’t using his service because ADT wanted to charge him more than $100 a month so I went with Vivint. Right now, my package includes security, doorbell, and in-home camera. The service has been great, but in my contract, they didn’t tell me that I was gonna be paying $60 a month after all my equipment has been paid off. When my wife called Vivint, they wanted to do another contract and run my credit. A friend of mine just got Vivint's service middle of this year and paid off all of her equipment, and her monitoring is $25 a month now. As for me, I’m still paying 60.99 a month, which was what I’ve been paying for the full term of my contract but I’m out of my contract now.

My grandmother and grandfather had Vivint's service. When I renovated my home, I called the company and they easily came out and helped me out. It was a challenge at the beginning because my grandfather had passed away and my grandmother was diagnosed with dementia around the same time. I was trying to transfer the services. There was kind of a mix-up but Vivint ended up clearing it out. Initially, they were running some special. I was able to get the little thing that you can talk to and she calls and answers questions.

When the installer came over I decided to all more equipment to my system. I appreciated the fact that he had the extra equipment with him. The installer helped me to make the decision to add the additional equipment and also showed me how to use my new system. I am very pleased with everything. Thank you.