Vivint Reviews

I feel like Brandon went above and beyond and didn’t cut any corners. Very satisfied and happy to be back. Outstanding service, Vivint should be pleased to have an amazing employee like Brandon. Thank you Thank you and Thank you again.

Very good so far for the first day but last night one of the window sensors came off and I lost my sleep. I’m enjoying the view this morning and couldn’t be feeling safer than ever. My better half will sure like it when she gets back.

The tech was awesome. He showed me the system and gave me options. Ensured I knew how to operate the system. He assisted me in downloading the app. He also did verify little cosmetic damaged to the wall that's not noticeable after the system is installed. He clean the area once done. I'm very happy with the tech.

Our technician was amazing. Her name was Shannon. She deserves top dollar and acknowledgement. She was extremely thorough with everything. She was patient and walked us through everything. She wasn’t phased by our dog or our two year old son while she was working. Words can’t describe how awesome she was. Y’all have a great employee.

I look forward to starting service with Vivint as I now get equipment that satisfies more of the needs that my family needs. I’m happy to have continuous recording for 30 days, a video doorbell camera, being able to speak back to each camera, and even the fact that if the cameras spot someone lingering, it’ll whistle and capture their image. All things my old security company couldn’t do.

I wish I could give zero stars to this "home security" company. My family had Vivint for years because we were locked into a contract that obligated up to deal with subpar equipment that continuously failed. We lived through numerous technician visits that we were threatened we would be charged for if they found nothing wrong yet each time they found an issue with their own equipment and still years later still did not work properly. At one point I was locked out of my house after taking out the trash and was told by VIVINT to call a locksmith or wait 2 days for a technician to come out and check the issue!

I absolutely love my new service. The technician was excellent. He made sure that I got exactly what I wanted. He didn’t leave a mess. I will definitely recommend your services to my other friends and family.

Kris was great as an installer. Took great pride in his work. Cleaned up afterwards and did a great job. He took plenty of time going over all the details with system and was able to sync everything easily. I would recommend Kris to any family or friends as an installer. Very professional.

The installation went great. The installer Ja’rell was very thoughtful and helpful. I will most definitely refer a friend. We now have four Vivint security systems within our family. If the service continues as smoothly as the install this could be a long and happy marriages.

I'm in love with my new system already...it was a fast setup, the equipment I needed and wanted was ready and I also ordered extra and the technician had it all, no need to wait for equipment..Ricky was very knowledgeable and I feel more secure.

Our installer and salesperson were so knowledgeable and kind. What an amazing experience! I highly recommend this service to any and everyone looking into getting a security system. The time it took to install flew by and I couldn’t believe how fast it went. Great team.

My installation technician Shane ** was fantastic. He was very informative, respectful and did a great job. I would recommend him for any future job that I request from your company. I appreciate all his hard work and his explanation of the product and app.

Your installers were outstanding, courteous and thorough with explaining every step along the way. They were friendly and extremely knowledgeable in the tools we added to secure our new home. I would highly recommend your services as a result of the team you have representing your company.

The tech was really good and answered all my questions and concerns. He was really helpful. I am really satisfied. Love the system that was install and how helpful the tech was. The cameras look amazing. The system is easy to use as well on the mobile app.

Installer did a great job. He call me before he came. He explained every the well and was fast. I will surely recommend him to friends and family. It was quality work. I know my family will be happy with it also.

He took time and showed me how to work everything. It is beautiful and it didnt take long at all. I will let all my friends know about this service and it is at a very reasonable price. I am glad to have this service in my house..

Tech was very nice and answered all my questions. Explained all the equipment and even disconnected the previous system. She was very efficient, quiet and fast with the install. Answered all my pre install questions and got everything done with zero issues.

Your tech guy that came out kept me as a customer. Without him I would have canceled service. There is a major problem with the internet I purchased through Vivint. Your tech Austin was awesome. I was won over by his service. There is a ton more wrong, but I am just highlighting the bright spot for your company. Thank you.

Service tech was great and very knowledgeable of the equipment. Zo was willing and eager to teach me the information and choose the right location for my outside cameras. I would recommend him to my family members and friends with no hesitation.

Upon sitting with the sales person. There were some confusion. The salesperson said equipment was free. Whereas the equipment was prorated. I think more training is needed. So in the future there will be no more misunderstanding. Thanks.

The technician was awesome but the agent who sold the service lied to us. He said the payment would not come out until January 7th, however, there was 2 attempts made already. He lies and said there was no contract and that the equipment was free, I told him I knew he was lying. He lied about everything to get the contract. I would like a call back please. The agent's name is Nolan.

Paul ** was the technician who installed my Vivint security system. He was very friendly, personable and knowledgeable. He took his time installing the system and cameras, making sure everything was installed in the best area so that I could get the best result from the system, he didn’t stop adjusting the cameras until I was completely satisfied. Afterward, he patiently explained the system operations and codes then asked if I had any questions or concerns. I did and he patiently answered them, he also gave me his number and invited me to call if I had any questions later. I am very happy with my Vivint security system & cameras. I will definitely refer Paul & Vivint to friends and family.

Very professional start to finish. Really pleased with the installation and function of the alarm system. Also impressed with the phone salesman, Randy. I was referred to Vivint by a co worker that was very happy with his system. Brian.

Tech was friendly, knowledgeable and was able to resolve every concern we had. Great work. We had no troubles with learning and testing the system at the end and he provided a full walkthrough on our system.

Our technician was extremely helpful, personable, and knowledgeable. He made our experience with Vivint a great one! He helped us completely understand everything before leaving and was very professional. We love our new system already and are so excited to have it installed!

It’s only been a few hours and I love the cameras and new touch screen alarm set up. Also having my family home while I’m on the road driving helps me keep my eyes on what’s happening in the neighborhood near my house. Thanks for everything Vivint.

This is my first home security install. During my research, Vivint consistently received high ratings so that’s who I chose as well. So far I agree with the good reviews. The guy who performed the install was did an excellent job.

Awesome job....sales awesome, installation awesome! Thank you very much! Everyone was very professional and kind! No pressure sales was great! I love the easiness of the app and the monitor. Love the doorbell! I can’t think of anything else but I love my new service.

So we needed a security system for our house, to where we could have recordings and someone to call in case something happened. So here comes Vivint. Everything sounds great, I tell the salesperson I may need to move, so is there ways to back out of the contract? Sales guy literally shows me where the contract comes null and void if we are forced to move. Well things go bad for us. I Lose my job. My wife gets stalked and attacked. Call giving, video cameras dont catch anything. Things happened right in front of them. The cameras recorded everything else but those moments!?!

I love my new system, the rep that sold it to me and the young man that installed my system. The install didn’t take long, and he walked us through the whole process. There was no hidden clauses. Everything was on the up and up. The camera view is crystal clear, the door bell ring is perfect and loud. I’m definitely loving this system and the way it works.

Very helpful and knowledgeable and installation was clean. They went above and beyond. I would definitely recommend to others that are looking for a true home security system. You can never put a dollar value on peace of mind! My family now feels very safe and I am very pleased!

My Rep's name is Trey and he was the most honest and pleasant person I've spoken to in a while, very knowledgeable and informative and answered each and every question I had. Trey is a very professional and easy to speak to????

I've been a Vivint customer since 2008 & I decided to go with Vivint again for my new home security over ADT. Their customer service is superb! The associate was very helpful & patient with me as she answered all my questions. The equipment has been upgraded with the latest technology that beats ADT & the Ring. They even have sensors now that can detect water leaks which is awesome since I have a basement now. I highly recommend Vivint. My installation technician was excellent, knowledge, friendly & efficient. Mike was awesome!!!

The 2 techs that came out were awesome. They worked very hard installing the equipment. Everything works wonderful. Now, I have peace of mind when I go to bed and leave for work. My daughter works from home and now she can see who's at the door before stopping to answering the door. Please give the 2 tech a raise they deserve it. Many thanks.

Tony was very quick and professional with the install. He left me with no questions to ask!!! System setup was very easy and ease of use from iPhone was simple. He left me with all his contact information and said if there was ever any questions to reach out to him directly!

Representative had timely installation. Tech knew what he was doing and was very helpful and courteous. We had Vivint before and he helped made the new transition to Tennessee smooth as far as personal property security goes. Thank you for all you guys do.

Installation of our system went very well. Everything was explained and demonstrated on how to use it. Very satisfied with equipment and service installer was very knowledgeable and explained the system very well. We felt confident is using our system by the time the installation was completed.

Bruce was very thorough and polite, answered all questions and made sure everything was simplified enough to understand, walked thru everything With a smile and never hesitated to answer any question even if it was about a hundred. Awesome job again.

The tech and sales people were all so respectful, attentive, and pleasant! Josephine helped us place our order making sure we got what we needed. Brent was punctual and skilled. He did a great job of explaining everything and installing the equipment!

First time having Vivint install my home security system. My installer was on time and professional in every manner. He explained how the system works and was very patient. Customer service was friendly and helpful in every way. I would recommend Vivint to family and friends.

So I am very disappointed with how the customer service I have had with Vivint. I was not verbally told, nor pointed out that I had only three days to cancel. Now I am dealing with a head ache, and am going to be paying for a service I do not want.

Your customer service is very poor. Took money from my account without authorization and then said would take 5 days to return. There is no excuse for a consumer to have to call over 10 times when you caused the problem.

The install was awesome. The tech and tech in training were very helpful and informative. They were also very understanding of my needs. Now on the other hand Nolan the sales rep needs more training on the equipment and sales. His first sales pitch was that the doorbell and new panel would be FREE multiple times. Come to find out I have a $16 month charge for the equipment.

Good job with with installation. Sales rep was Aaron ** was Friendly and professional. Michael ** was the installation technician and did a clean and professional installation. Would suggest color options for base control and other wall mount devices other than white. Also suggest color options for Cat 5 cable sheath other than white.

My experience was very good, Brandon was good sales person, and very patient on explaining every thing for me to understand. The tech Neff was also very good explaining things to me and family. He made we understand to cut it on and off and all the other accessories.

My technician was completely helpful and provided very detailed information regarding our new system and how to utilize to its full potential. Daniel walked me through all steps how to arm and disarm all systems and disable cameras while we are home.

Thank you Vivint for your excellent work and thank you for setting up our cameras and putting them the positions we wanted them, also we appreciate the kindness you gave us while you were setting them up and thank you for the help with figuring out how to use the monitor for the cameras.

Our tech David was very helpful and informative about how to use the home system and phone app. Set was quick and clean, they even used shoes covers which is a plus! Very pleased with the security system and will definitely recommend to family and friends.

The technician that arrived was beyond professional. He did such an amazing job and worked with me even though I wasn't able to be at the location until the end. Our system is beautiful and so aesthetically pleasing. I will always choose and recommend Vivint based off this amazing experience.

Awsome customer service! I just hope y'all fix the doorbell camera soon so I can see through my phone app. Other than that, I love the cameras and the system itself. I will definitely recommend y'all to my sister and brother once the doorbell works!

The technician was kind and courteous who also was very knowledgeable about the security system. He had questions regarding previous systems in order to acquaint himself with our specific needs. So far the system is working beautifully and we are content. I am seeking other referrals as we speak.

Heard a lots about Vivint. Great to have Vivint but this is the first time my family have a chance to try out. So far so good. Fast service, explains very clearly and easy to use. Special helping me to saving a lot of money compare with the older company I used to had before. Wonderful companies and great to have Vivint to be a part of my family. Thank you so much!

I used Vivint Home Security for about 18 months and then moved out of the home where I had the system installed. In that 18 months, my system had glitches at least once a week or more where one or both cameras wouldn't work, my home monitor would disconnect itself from the Internet, on and on, and for no apparent reason. I also found out that when they do a system upgrade, Vivint doesn't tell you about it... Your security system will just stop working. So then you have to contact them and they upgrade it at that time. Also, you are not renting the equipment, you are buying it so in that 18 months I paid 77.00 per month for security and the equipment... You think that's high? Most security systems are 15-25.00 per month.

Matt our tech was great! Explained everything well and was very timely and precise with his work. We wanted to get Vivint because our family has it and they’ve never had a problem. So far I’ve been obsessed with looking at the cameras to see who’s coming and going.

Had a great time with the installer, very professional and knowledgeable about the system! Look forward to seeing everything working. Live in a nice quiet neighborhood, but you never know what tomorrow might bring. Feel very safe and secure now!

Our service tech, Chris, arrived in a timely manner and was very professional. Upon arrival, he immediately identified himself with a visible name tag and other identification. He provided all documents needed prior to installation and walked me through each step. He answered all of our questions in detail And was very thorough on the breakdown of the system, set up of the system, and set up of the app on our mobile devices.

I had an appointment for a technician to come to my home between 4pm and 8pm. At 530pm I get a knock on my door. In my doorway stands a man in his mid to late 20's in a winter coat, and cargo pants. He says he is from Vivint. I ask for some sort of ID because I see that he arrived in his personal vehicle. He explains that he does not have an ID and that not everyone drives a company vehicle. I then use the chat feature to report this incident. They are zero help. I then call the 800 number and the woman explains that she will file a report. In the meantime, the technician magically produces an ID card after going back out to his vehicle. This level of unprofessionalism is absurd.

Installer very knowledgeable and pleasant. He did a great job and took pride in his work. He spoke very highly of the company. He did not leave any mess and seemed like an old friend. I think his work is an asset to your company and honestly, I never heard of y’all before. Thank you.

Install. It was a wonderful experience and the tech was very pleasant and knowledgeable on the things he was working. I will refer friends and family to the company. The camera is amazing and the overall experience was great. Looking Foward to sending people to you guys for service.

I was able to receive same-day installation, all 3 guys were phenomenal in all levels of the processes. There were a few issues & concerns they notified me about then, fortunately, were able to resolve them all. I appreciate their customer set & efficiency!

Regarding my complaint against vivant they have contacted me and made my problem right. I now will give them 5 stars as except for this one complaint they have been a very reliable company.

I would do your research into this company before using them, they tell you one thing and do another just to get you signed up. I was suppose to have my system installed on Sunday but they canceled on me because the installer never showed up to work. When we rescheduled they tried to set it up for Monday 12/2, I could not take off so we rescheduled for Tuesday 12/3 between the hours 10-12, when I called to see if I could get an earlier time they said my install was pushed back till 12/10. So you are telling me that I am getting punished for your installed canceling on me. I am about to spend over 1600 dollars on equipment and over 50 dollars a month for this service and this is how they treat their Customers, NO THANKS!!!! INSTALL WAS CANCELED!!!

Nick was our tech that came out for service. After explaining my situation he came up with the best plan of action, he was very knowledgeable and courteous while continuing to work as I had lots of questions. Able to get what we needed done at a great price.

Love the new system. I can keep tabs on that home while I’m away and see who’s outside open and lock the door anytime. Work from anywhere in the world through cellular so power outages don’t matter. Your home is still secure.

Tech was great. He showed up earlier than planned. Gave me a 30 minute heads up and knocked the installation out quickly and walked me through everything. Very nice individual and assured me of no worries and showed me every angle before installing cameras.

The technician was very professional and knowledgeable of product. Installation didn't take long at all and he explained how to operate the camera/doorbell. I am pleased product and will definitely recommend this product to family, friends. Thank You. Ms Everlena **.

Scott was extremely friendly and helpful. He was on time and completed the installation in a timely manner. Had a little problem that Scott was able to correct for us. Would recommend him to anyone that needs installation. Very happy with the entire process, from customer service when I ordered all the way through installation.

Fast and knowledgeable. New to having an alarm system. So it look pretty easy to use. Would recommend to someone. Happy I will own the equipment after I pay it off. Nice big panel to read and use. I'm sure when people visit my house, they'll be impressed. Love the glass break and fire alarm feature.

The Vivint sign and unattached post was left laying in the front yard. Other than that, everything was fine. The installation was done the same day as the purchase and the installer worked past sunset to finish everything. I am please with the job done.

Overall the end results would have to be satisfactory. The process took too long!! The rep was friendly but I think she started too slow and talked a little much than necessary, so when the first 4 hours past and things started getting worse she was there for another 4 hours and I’ve not heard back with the follow-up concern. I still would recommend her & the company but my individual order was time consuming and frustrating.

I cannot believe I didn't go with Vivint earlier in my life! This system is the bees knees, 10/10! Plus the staff is amazing! Great culture! Keep it up Vivint! Also special thanks to my tech because he explained the system in a way that seem to be a no brainer for me.

The installation was a breeze. The technician was knowledgeable and very friendly. I would definitely recommend this service to anyone. Everyone I encountered from the sales rep to to the installation tech was courteous and professional. You can't beat the price either. The products they offer are extremely affordable.

I'll keep this short. 1. Their customer service is horrible, I had two problems two different times with them and post service and got nowhere. I then went to corporate both times and they stepped in and fixed the problem, I ended up also getting some free service for a while. 2. I’ve had the system for a year and a half now, maybe a tad more and in our system we have two Glance control panels along with the main Sky Control panel. They aren't cheap. I dropped and broke the screen on one changing the battery on it and when I called Vivint to get a replacement they told me they don't make it anymore and have none in stock.

Everything about the order and installation went smoothly. Marion did a great job. It was exactly as promised and he was able to make changes on the fly. The instructions were also very clear and helpful. He gave me his personal number if I had any questions or issues.

Good service, thorough and efficient in getting me installed and for a great price and making sure I got everything that I wanted and needed to make sure my family was safe and secure. He took his time walking through explaining how to use the products and set it up on my iPhone for me.

Donnie was very professional and helpful. We still need time to adjust to the system but in time we should be good. I will recommend my friends and co-workers to your company. It was a pleasure working with Donnie and I know that other customers will feel the same.

Everything was smooth and easy from the initial customer service to the great install. Brandon did a great job on the install. The only hiccup in the whole thing was a cancellation of my initial install appointment and that was remedied quickly.

I called to get pricing info and they were very helpful and kind on the phone. The tech called and said they could get me in that day(even better!) the installation was quick and efficient, he went over everything very clearly, answered all my questions, and made sure we knew how to use the system before leaving.

He was so good at what he does. Thank you very much. I would recommend him to everyone I know. He explained step by step to me so I can get it down. He talked so it was easy to learn my system. He even showed me how to work my system with my cellphone.

I signed the agreement several years ago, The equipment didn't work properly from the beginning. The garage door openers malfunction every 60 days. The installers probably didn't install them right from the beginning. Getting service was almost impossible. After 2/3 of the contract was up and I still had constant issues and they new how dissatisfied I was they wouldn't even consider ending the contract early. Even today when I paid out the last few months "just to move on" they took my money without as much as a simple "I am sorry!" Do yourself a favor... Pick a different company!

After getting approved and a "pass" to finance the equipment via the rep Brennen ** we waited for the technician Jason to arrive to install. After everything was installed the tech was having trouble completing the install because financial was saying I was no longer approved. So we sat on the phone for about 45 minutes with the rep, tech and someone at financial and nothing could get resolved as to why it was cleared initially then changed to not approved. In any case, while a long frustrating evening-both the tech Jason and rep Brennen did everything in their power to remedy this for me and it finally got worked out today thanks to them.

I love this system! It works so well. I love the different functions. We couldn't get the thermostat to pair but that's okay. The opportunity to use my phone when I'm away if I forget to lock my door is great.

I discontinued using Vivint and started having trouble with the batteries needing to be replaced and beeping at you constantly or the alarm going off. Customer service told me they could not help me since I was not a paying customer. DO NOT PURCHASE.

My salesman was very friendly and helpful, he finished in a reasonable time and was very helpful with explaining how the system works. I’m very excited about the inside camera and I love the door camera. It’s a little pricey but I’m going to try it out anyway. Thank you Vivint.

Vivint made it easy from the time I called to schedule appointment to when they installed everything. We couldn’t be happier with our decision to switch from ADT to Vivint. It’s definitely and upgrade all the way around! The technician was very informative and explained everything in detail.

Thank you, for making me safe again in my home, and I already recommend someone that getting service today!! I love the fast service that you give to us consumer! And thank you for being so friendly and down to earth ❤️

It was great! Paul was amazing and very nice and made sure he went over any questions and I had and made sure I knew how to use my system. He left me feeling very comfortable to use my system and even excited to use it. Would recommend to a friend.

Very good experience, salesman and installer very polite and respectful. When work was done everything was clean and neat, very beautiful install. When install was done the salesman and installer both went over startup and operation of the new system. I like that I felt comfortable with them in my home.

Jason was my tech and he did a wonderful job on the installation. He was very pleasant and quick. He explained how to use my alarm system and any questions that I had he was very patient with me and my husband. I would refer Jason to all of my friends and family if I had a choice of recommendation.

A few weeks ago, a couple of sales agents talked to me into getting the Vivint Security Systems. They offered me a 14 day free trial. I initially rejected the offer because I just moved into a new place and I didn't want to incur additional costs. They kept on insisting and I fell for it. I thought I had a good deal at first but I kept on shopping around to compare other options. After comparing to other products like Ring, I realized that the Vivint's equipments were overpriced along with their monitoring service. I called them twice to cancel and they told me that I needed to fill out a cancellation notice that they failed to send.

Excellent service today. The equipment is nice and user-friendly. I’ve already added my family members. The representative was so nice and friendly. I am excited to start using this service and equipment. The entire experience was an awesome one.

Installation tech was awesome! The system looks clean. No wires hanging all over the place. He was in and out way faster than expected. Showed me how to use the system and set up my cameras how I wanted them. I am glad we switched to Vivint!

The service was excellent and I will be referring all my friends and neighbors. The tech was super friendly and knowledgeable with a smile. He took time to show and explain everything to me and made me comfortable with using the system before he left.

We have had issues with our service for over two years now. Unfortunately we are in a contract for 5 years and with every passing year I cannot wait until the contract ends. Our doorbell and monitoring has worked roughly 10% of the time in 2.5 years of service. The last time my husband called to rectify the issue, it took nearly three hours of his day on the phone. So we aren't jumping at the next opportunity to call because we simply don't have time that allows to constantly fix our doorbell. However, we ended up calling four days ago to try to resolve the doorbell issue and they scheduled us an appointment (they should have done this the last time too) for today, rearranged our work schedules to be present only to have our appointment canceled.

From the initial contact with the representative to the installer, the service was great. Very satisfied so far but it's only been a day. Although the "talk" could be shorter; I burnt my food talking to Jacob. Dont really have anything else to say for now....ask me in a week, then in a month.

I had multiply issues from the beginning and continue to have issues. 1. Wrong Address for billing. Had 3 calls in to get that fix and sit on the phone for 20 mins each time. 2. They will ask for a credit card and wasn’t told that was the card they use for taking monthly bill out. I was told it was to just check to see if I had credit. 3. I bought the best product they have with the best thermostat and have had nothing but issues with eco mode. 4. The new update (2019) on app is horrible. Mine will not upload the video and I have the fastest you can get internet and use my phone iPhone 8 Plus on Verizon. Which caused major issue this week as I had people in my backyard and could not see them live because it would not load. Had to call the police it was a mess.

A door to door sales representative for Vivint came to our house offering the company's services. After the sales pitch, the sales representative offer to pay our current contract with Brinks if we switched to Vivint at the moment. He had us call Brinks to ask how much we needed to pay if we cancelled our contract. In order to cancel our contract with Brinks we had to pay close to $1,700 but the sales representative suggested he could pay the full amount to cancel with Brinks if we had other properties where we could contract Vivint services.

Adam completed installing equipment for our initial service. Adam FAR exceeded our expectations! He made a thorough evaluation of our home to identify the best placement of the components. He explained the advantages of his placement suggestions. Adam's work was completed promptly, completely and he cleaned up any residue. Once everything was in place and synchronized, Adam carefully explained the functionality of each part. He took his time explaining to verify we understood and checked to see if we had questions during the training. We hope the superior customer service we received from Adam is representative of Vivint's corporate personality.

Customer service is unmatched and the product is great quality. There’s no lag time in arming the system and the control panel is easy to navigate. The installation tech clearly liked his job a lot and didn’t try to oversell.

Daniel ** was amazing!!!! He was well versed on the system and did not hesitate to offer suggestions that enhanced my service. Please give this young man a raise or bonus because he was truly on point and represents your company well.

Excellent work. Love the security system. Great rep and tech. The process went smooth. The cameras are very clear too. I am going to tell all my family and friends to join the Vivint family. In the near future, I will use this system for other places.

Awesome crew! Great job, cameras look great. I will recommend your service to my peers. Equipment was slightly more expensive than I had hoped! I love the options that the system offers. We are previous ADT customers and are looking forward to see how Vivint compares.

My tech Brandon was amazing. Very helpful and knowledgeable. He explained everything to me on what to expect and how long it would take. Even offered me other options to purchase to help keep my family safe. His manager was also a very big help. Very knowledgeable and professional as well.

Is easy to use and understand. Monica our install tech was professional, helpful, and all around awesome. She set everything up correctly first time. Answered all questions we had. Made sure everything worked well before she left.

We love Vivint home security. We were with vivint in canada, and were thrilled to see their services offered in The US. The technician came, did the install, walked me through step by step. No questions were left unanswered. I feel completely secure and confident in our new system.

The gentleman was very professional and efficient. He had to replace the locks because the previous owner of the home left us with no keys. The man that came to our home was very polite and courteous. I couldn't be happier with Vivint security.

I have given this company repeated chances to impress me however after being stuck with this worthless equipment I'm more dissatisfied now than before. We recently moved from the suburbs to the city and definitely needed these cameras to work. My car was stolen from directly in front of my door on a Thursday, however nothing had even been recorded on the camera since Monday. Not even us coming in and out as it is supposed to. Now a week later a car slams into my replacement car and although the camera had the car in view, NOTHING was recorded. This system is unreliable and doesn't store footage for review. I called the company and was told that there is no way that either event can be retrieved. Do buy this system. The DVR feature is bs.

Had a great experience, they were both very professional and answered all my questions, made it smooth and easy to transition from one system to this new one. Diego was very nice and made time for me during my busy schedule. I will be recommending this service to several people.

Was to receive a Ipad upon subscription of service but never got anything, not even a phone call about failure of complying with their promo, very disappointed with this company and their customer service and the failure to follow up on their customer service support.

My system was armed and yet someone broke my glass sliding door open and the alarm didn't sound. Vivint didn't try to help with the repair the cost of damages and yet they demand their money. They have placed me in collections for their failure to monitor my home. They sent my account to two different collection companies and yet these people insist that everything was done by the books. If things are done by their books, ask yourself. Would I trust my family and property with monsters that refuses to wrong?

I’m a brand new user and I like the system. The only downside I see so far is I would like to see users that aren’t the administrator be able to disarm the alarm without having the administrator code. It’s defeats the purpose of having separate codes. Other than that, I like the system so far.

The technicians install camera doorbell and camera in backyard, smoke detectors, door chimes on front and back doors also a medical alert button for my mother in case of emergency. Technicians did a great job installing and explaining the product. I'm pleased with the product. Thank you, Vivint.

Sale and installation. Both were very professional, enjoyed doing business with them. Now it’s up to Vivint to do their part. I like the fact there is no contract. That I can cancel at anytime. The installer was great, walked us through everything.

Installation tech Doumonick ** was fantastic. Setup with new equipment was handled great as well as integration of previous provider equipment. Walked me through the whole process at the beginning and reviewed and demonstrated all at the end. Very courteous and knowledge, the whole appointment was impressive.

I’m blown away by the discrepancies between the sales team and installation technician. The sales team claimed that the cameras being installed were wireless with a 3 year battery life. This is a blatantly inaccurate statement. The cameras are in fact wired and have no backup battery in the event of a power loss. I was quoted $80 with tax but I am being billed $93. After dealing with the misinformation the customer service agent offered a discount which he claimed would bring down my monthly bill to $80. An hour later he argued he never said so even though he was on speaker phone and the technician was my witness.

Vivint Smart Home Security System. My experience with Vivint with both the salesperson and the installer was excellent. Both were very knowledgeable and courteous and very professional. I was very pleased with the service and I will highly recommend this system and service to my friends and family.

Bait and switch, poor customer service. Vivint is dishonest with their sales pitch, does not stand behind their work or equipment, and could care less about the people they sell their products to. I plan on leaving this review on several websites with security reviews, their Facebook page, and the Facebook page for our neighborhood and surrounding area.

I’m very pleased with the service I received from Vivint rep Austin. He is very professional and does his best to help you out. I would highly recommend if you are needing security service to go with Vivint. Now my home feels so secure. I love the fact that many things you can do online. So simple!

Big promises to make a sale, little actually delivered! Some of the equipment has never worked (motion detector and door sensor) and the panel was replaced. Their contract to pay out equipment interest free also locks you in that many months for monitoring but they don't tell you that! Total scam! I'm calling the attorney general and FTC. Very easily could become a class action. They don't care. Too many newcomers fooled and signing up!

We were very happy with Nic **! Install and explanation was great! Nic was very personable and professional. The Vivint system is very user-friendly. We are looking to upgrade our system to home automation in the future. We would recommend Vivint to friends.

Mario is a great installer and couldn't be happier with the installation process. He even arrived at the start of the time slot. He took the time to explain everything to me. Showered me what I need to do if I have questions. Really pleased.

Franco was nice, courteous, and very professional. He showed the ins and outs of my security system very well and was super patient with our extremely nosy dog. If you have him as your installer you're in the best hands.

Vivint has displayed themselves to be a professional alarm company that has courteous and knowledgeable technicians. They explain with detail how to use and operates the alarm system where it becomes easy for you to understand. The system itself uses top notch equipment so you can feel secure and safe with its reliability and quality. If you are looking for a worry free alarm system that is closely monitored, I would highly recommend using Vivint smart home security.

The tech that came out was super nice. Explained all of what we needed to know about our new system and made sure we understand how to use it with hands on step by step instructions. I would indeed recommend this service to anyone that’s looking to secure their homes.

The salesman told us we were getting more stuff to the system that later we were informed that did not come with it. You had to pay a lot more to get that and the stuff that did come with the system never got put in. We only got maybe 75% of the system installed and the equipment stopped working but they continued to charge a high monitoring fee even when the system was not even working at all. And now five months later the system is still not working but they are still trying to back charge for the high monthly monitoring fee and the system has not worked. But I did finance the equipment which was $1500. I am still paying on that part. Obviously I am committed to that but the service is very poor. I made a huge mistake buying the system. They won’t even look at the system to see what is wrong. All they want is the money for the monitoring fees on a system that has not worked in over five months.

Fantastic sales and installation personnel! Happy with all services. I hope the cameras work well this time. The installation service was superior and thorough. He couldn’t have done a better job. Thank you.

So pleased with the service and experience with Vivint and our incredible rep Lavonn **. If it were not for his professionalism, promptness, courtesy, and overall genuine credibility, we would not have purchased. You are lucky to have him as an employee. Wish I could encounter the same type of experience in all service/sales aspects of my life. System is great and I feel much better about having the extra layer of protection that the whole family can use at the touch of an app! I highly recommend.

Happy to have this service. I will recommend to my friends and family. I’m happy with the people do the installation. They very friendly, now I’m feel safe in my home, thank you and I hope more people get this service, because it’s very good service.

My installation was great. My tech explained everything verbatim in full detail to me and my family. He also went over all emergency icons and the doorbell camera as well. My tech made me aware of every sensor and glass break sensor that he installed and advised us to make sure we use codes that we remember daily.

That was the best customer service and help for individual that came to my house today. I'm very pleased. Quick service. That man needs a raise!!! He came in and answered all my questions. He was very insightful and helpful.

Would definitely recommend it for my family and friends. This is the best of the best. I am so excited and I would talk about it to all of my associates at work. It is something that will protect the whole entire house and it saves the videos of everything going on.

Salesperson and installer all in one Joshua **, a good guy make it all easy. I would recommend compare to ADT to anyone, has very friendly OS, their promotion right with Sam's Club has better option. Also their equipment are classic and much clarity.

Moved into a new place with the hardware already installed. All I needed was to transfer service into my name. After 2 days of playing phone tag with the Panel Activation team I call back on the 3rd day determined to get my account transferred. I was transferred between 5 different departments. After I reached someone who was willing to process me they tell me my system needs a software update, which I couldn't do because Internet not installed yet, and we could not proceed without someone coming out to install. The internet blocker wasn't Vivint's fault, but that should have been determined on day one to prevent an additional day in delayed service.

The service we received during the time we were contracted with Vivint was good overall. We were with them for many years. My two stars are based on the experience we had attempting to cancel our service when we moved to a new home. I tried cancelling our service for 5 months. Initial call was in June, and “official” cancellation happened in November. I called and spoke with Vivint on multiple occasions yet was still continually charged month after month and given the run around. A verbal cancellation on the phone isn’t enough. You must also supply a written cancellation. After they receive the written cancellation, they still charge you for an additional month.

The technician was great, very informative and made sure we understood how to use the system before he left. The salesman Tyler was very helpful in getting this all set up. Thank you for a great system, if I hear anybody that wants one I surely will recommend them to you.

Had a salesman come and and told me a bunch of lies. The big ones being that I could cancel at anytime, and that the system would work with out WiFi. I recently got rid of WiFi and now nothing works right called to cancel, which I can’t do with out paying 2000. They send someone out to see if they can fix it and the guy shows up 2 and half hours late. DO NOT USE VIVINT! They are money hungry con artists.

Our salesman just happened to be the regional manager, Mitch. He was friendly, funny, and extremely knowledgeable. He didn't even get here till about 5 PM and he had the installation guys here by 7 that same night! The entire process was painless and quick. We are thoroughly pleased with the system and love the Vivint smart home app.

A technician from Vivint came to our new house to activate our alarm system and install two additional cameras. He was very professional, courteous and knowledgeable. He explained the system in detail and also recommended placement for the new cameras while making adjustments to the existing cameras. He also relocated the control panel because he noticed it was very close to our thermostat and might cause some heating issues. I was very impressed with his skill and competence.

$ 1,500. Joseph **.

Panel disconnected from WiFi. Over 4 hrs of self-serve trouble shooting with guidance of chat technicians with no solution. After I repeatedly requested for them to send a tech and many hours of running through my house to try to fix this with them having me repeat potential fix processes with no solution, they informed me it would be $50 to send a technician who wouldn't be able to fix it anyway. The last tech said she'd send me a new router, which never came. The cameras often catch snow flakes and rain, but fail to capture people and vehicles moving around the house. One good thing, the installer was great.

Technician was friendly and knowledgeable. Explained everything. Answered all my questions. Made sure that I understood everything and that I was comfortable with using the telephone app and the control panel.

Horrible horrible experience. My appointment was scheduled on a Sunday and I was contacted that no technicians would be able to come out. I rescheduled my appointment for the following Sunday and the technician never came out and no one ever contacted me advising he called in. I rescheduled another appointment 2 weeks later and no one even showed up. This is the worst customer service I have ever!

Outstanding. Very pleased. I got doorbell camera with 2-way speakers and 4 cameras with 2-way speakers. Integrated my exciting security sensors with the Vivint panel. Modern hi-tech equipment. Experience so far from inquiry to purchase or order to installation is excellent. Installer Brian is the best. Price is reasonable. Scheduling is immediate. Installation was in time. Only regret is that I should have done it earlier.

Check and test all devices then put on. All went well. Installer nice and explained well. Take the necessary time for testing. Great service. Panel upgrade done free of charge and all battery replaced. Professional and excellent. I can recommend Vivint to many of people in Houston.

Great customer service! A lot of attention to detail, clear explanations, and answered all of our questions. We are excited about the new security equipment and happy to integrate two separate apps into one. We plan to discontinue our old security service and We do plan to tell our friends and family about our new service with Vivint.

Johnny was so helpful and left no mess. Explained the system to us so we understood how to use it. He did an amazing job and couldn’t be happier. I will definitely recommend to my friends for the special offer towards my account.

Jeff was amazing, would order again and again. Was right on time and got the job done in the estimated time frame. He made sure to explain everything and ask any questions that I had. Great guy, happy for my products.

Andrew came out on time!!! He was very personable and very knowledgeable. Did an outstanding job installing the cameras. He made sure we understood everything about the system and was very patient with a nontechnical bonehead like me. Would recommend your company to all my friends.

Wonderful experience. Both salesman Jon ** and installer Rand ** were professional and informative. Can’t say enough good about these two!!! They were polite and made sure I was happy with all equipment. They explained how to use each piece of equipment. I was impressed with the experience.

Installation was very good! The person who came to do the installation was super nice and helpful. I will recommend to friends and might install more accessories later!! I just had a little bit of a problem with the payment, it was a little bit confusing! Thanks.

Good experience and the technician was very helpful. He explained everything I needed to know about how the system works and how to manage it. I am very pleased with the system and how it works. I love being able to see my front yard area.

10/10 from beginning to end with everyone we dealt with. The first salesperson we spoke to it was good first day so that was a little rough, but the next day we talked to someone who was an expert and from then on out to installation it was excellent.

We try out Vivint and from the get-go have problem with this company. The company is dishonest and their equipment is faulty and unreliable. Our camera doorbell started having issues shortly after it was install. The battery on the control panel is no longer charging after only having the equipment for less than two month. The front door keypad lock is draining batteries so fast, we have to replace it every few weeks. It gets too weak to do the unlocking mechanism, my daughter, now needs a key just in case it does not work. No notification on the control panel to let us know when it gets to that point, I think it does let us know if the battery is completely dead.

He was great because he was kind, professional, and polite. Fast at installing and provided multiple options. He cleaned up his mess and left my old lock in a box for me to do with what I want. He was organized.

The technician, Dan **, gave excellent service! He was very polite, courteous and patient. Being older, I had many questions and he took his time and walked me through them. Excellent customer service. I will recommend him. He is a good representation for your company.

All aspects of the job were handled quickly, professionally, and all questions were answered clearly. The technician did a great job in dealing with the equipment issues related to the client transfer. He deserves a pat on the back for his patience and problem solving.

Our salesman and his worker were awesome! Very honest and quick! The supervisor was awesome!! Install was that day! And they explained everything to the fullest! They are even going above and beyond by coming back this weekend to give my husband a tutorial on how to use everything!

Technician was great. My family have it and they say the service is wonderful. The technician explained the whole process and how long it would take to finish. I would recommend it to other friends. Thank you for all your help.

Just had the system installed. So far it is working great, no issues. Installation went smoothly and the installer did a good job with setting up the equipment with lack of an existing system. I will update this review after I have had more time with the system.

Kyle from Vivint installed alarm system and was very helpful with system. He answered any questions we had and made sure we understood before going on. Kyle also helped out when the phone app wouldn’t connect right away and was very patient with my internet that doesn’t get good reception.

Product fell off front door while sleeping which set off alarm at 5 am in the morning. Had to come down stair totally scared, shirtless to look around and see that the part came off door. This was put up in Feb of this year. Called Vivint and ask came someone secure the product better so this does not happen again. Was told, "Go to the store and buy two sides tape and put back up." So I will go to bed every night wandering if it will stay up or fall off and alarm is for someone in my house or part is off again. No feeling safe now. Thanks Vivint for nothing.

Very friendly and informative. Ty and Ross Were Very Professional In Their approach of communication and sales. This is my very first experience with Vivint so I’m looking forward to knowing that besides me being right there to protect my family I done whatever I need to do to keep them safe.

I've had Vivint for about a year and to say I hate it is an understatement. It is beyond frustrating. This is exactly why I don't do contracts because now I'm stuck with them for another year. I have several issues with the app and company including

I really enjoyed the experience. Everything was professionally done and I felt involved and included and informed throughout the process. Highly recommend Vivint. And the technology is awesome!! We really enjoy the doorbell camera and the simplicity of using all the equipment. I’m so grateful for Vivint.

The system has never worked from day 1. I have sent an email to refund my money within my 3 day right of recession. The tech was supposed to show up on Friday 11/1 at 11:30 - no call, no show! I’m very disappointed and would not recommend Vivint to anyone.

Dion was prompt, knowledgeable, and gave great customer service. He made sure I was getting exactly what I needed in my home while making sure I understood the pricing. He walked me through all of my equipment and made sure I knew how to use it with ease.

Service Install was great and installment was fast and easy. Would recommend to a friend or family member in the future. Set up for the system via app was very easy. Thanks for your wonderful service, l appreciate it very much.