Vivint Reviews

Both our salesperson and the installer are hardworking, professional young men. It was a pleasure doing business with them. We appreciated their honesty, ability to problem solve. Their appearance was neat and appropriate. We would hire these two young men for our company if we had an opening!

Troy the gentleman who handled our installation was very knowledgeable, professional and extremely helpful. He is a very hard worker. He also cleaned up. Troy made sure that my husband and I were very comfortable with the new system. Thank you.

The process was quick and easy!! I'm surprised at how straightforward the process of creating a smart home really is, everything from the application to the installation. I love the updated equipment that is provided. Both the rep and tech rep were very professional and efficient!! Awesomeness!!

Both sales and install were professional and polite. They were here to get the job done. Explained everything and made sure we understood install, billing and how to use the system. I would definitely recommend Vivint to friends and family

I switched from ADT to Vivint, and the installation went nicely. The guy was really good. He was confident and prompt. Things also went okay with the salesperson in the beginning, then there were some things he promised that I did not get. I gave some referrals and I didn’t get the money he promised. Also, I’ve had about 10 installers come out because the doorbell doesn’t work. If somebody comes to the door, you can see who’s out there, but you can’t speak through the intercom. It’s a waste. I've had it for three years and it’s the worst ever. It works for a minute while the techs are here, but after they're gone, no connection. And then the whole circuit thing went out. They put brand new equipment out there, but I had to wait until an installer could come out here, which was two months. He said that he was from Puerto Rico and he was going all over. They were short of installers.

Some of our neighbors had Vivint. We got the Vivint system as well because of their camera system and being able to monitor from a phone. The installation is fine, but they did extra holes and then they fixed it so it was good. So far, we sometimes have problems with glitches where the system keeps sending some messages or it doesn’t register that something’s closed, and it’d take a minute to register on the app. For example, I leave my house, close the garage, and then armed to leave, and it’ll say that something’s open. So then, I have to turn back, but everything is closed. Other than that, the system is good. We barely had anybody from Vivint and everybody who has approached us or we’ve come in contact with have been very nice.

Installer was able to arrive early and completed the job within the time frame allocated. Richard was very professional and through with his explanation on how the system works. We added a couple of items after he explained their value and now I have complete system. I only wish he had an additional sign to put on the backyard fence. That's a small item compared to the overall job.

Great experience so far with Vivint staff in general. I will be recommending Vivint to friends and family. Thank you for the easy and quality process. Quality equipment and the touchpad looks great on the wall. Thank you again for the amazing experience.

We are very techie people with very nerdy requirements and Vivint is able to provide us security and peace of mind while also satisfying our need to be on the latest and greatest technology. We bought a new house that was prewired with the security system and then we bought Vivint's highest service package, which includes monitoring, alerting and home automation.

Install panel. Friendly and competent. Arrived on time. Ed explained wed everything. Made it easy to use. Checked all hardware. Overall did a really good job. Not sure what else to say. My wife thought the whole thing took a little too long but it really wasn't very long.

We had a great experience with the Vivint team! They were all very nice and professional, answering any question we had. We love our new system! They worked quickly, and everything they put in our house looks nice and sleek. We are pleased with the whole process.

All signed documents were done electronically. Waiting for copies of signed documents. Installer was exceptional. He was able to use most of my already installed equipment. He Installed a new panel, carbon dioxide detector, garage door camera, camera at front door. Checked to make sure all equipment worked proficiently. Showed me how to use panel. Note: He was so patient, and professional.

My sales rep AJ saw that I had a ADT sign and asked how long I’d been with them (14 years I found out). His presentation handled every objection without pressuring me. He built value in his product. I ended up switching over with NO out of pocket expenses and paying the same monthly as I was with ADT with the same security system but with upgraded security video cameras and doorbell. Gabe my installer was there in 30 mins later and completed the install in under 2 hours. I feel confident knowing I have made a great choice for security to protect my family for years. Thank you AJ for knocking on the door!

Tech left at mess boxes threw sign and it’s recorded left wood from holes. He drilled peelings from sensors were left behind on windows. Didn’t pick his mess up. Almost felt like canceling order. Too bad I need alarm. Might start looking somewhere else.

I was very disturb with the actions of the Technician at the time of his exit. The Technician harassed me for a survey code after I informed him that I was at work and unable to provide him with the code at that time. He became upset and very pushy about needing the code. I then told him do not call my phone ever again and that I will be reporting his actions to his company.

The Vivint installation team did really good when they came in. They installed my window and door alarm, motion detector, doorbell camera, and the thermostat and they demonstrated how to use the system.

Luis was wonderful & explained everything thoroughly. The sales associates on the phone have all been wonderful through the process as well. I’m very thankful we decided to have this peace of mind. We feel at ease for sure now.

The sales rep and the installer were very professional and it was great to have it all installed the same day I signed up. The system seems to be user friendly and is working well so far. My only complaint is that I was told the motion detector would not be set off by the cats and it appears something set it off the first time I set the alarm and left the house. I’m assuming it was the cats because none of the other sensors were triggered. Hopefully that can be adjusted.

The sales rep was non-pushy, very prepared and knowledgable of my voiced questions/concerns. The technicians who installed the equipment were prompt and explained things well. Overall a great experience! I would definitely recommend my sales rep, the technicians, and Vivint!

Signed up for a system install and schedulers got it scheduled the same evening, which was unexpectedly quick and pain-free. Very friendly salesperson and friendly and knowledgeable installation professional. Secure system with easy to use user interface and hardware.

Your tech came and was professional and informative through the whole process. He went over each step with my father who lives in the house which was good since he will be one of the main users of the system. He will also benefit from the life alert feature.

Your installer (Oscar) is an ambassador for your company. He was professional and very helpful in every aspect of the installation and activation process. He answered each of our questions very knowledgeably. He addressed each of our concerns with empathy. Thank you.

Great customer service, very knowledgeable sales team and installation team! Both sales and installation can answer every question given. It was surprised to see such great value in the products and services that they offered. I'm looking forward to expanding the items that I purchased in the near future. Very quick and efficient service, Tens across-the-board.

I was very pleased with Gabriel’s work. His attention to detail and communication skills are very impressive. Walked me through the whole system, showed me how everything works, and answered all my questions. I look forward to working with him once I get ready to upgrade my system. Overall I am very pleased. The account takeover was simple and didn’t take much time, test all the current equipment to make sure all was working like it should.

The technician arrived on time and was very courteous and friendly throughout the whole process. I had a big order and a lot of stuff to have installed. He was very knowledgeable and explained everything thoroughly to me. He answered all the questions that I had.

Great job of communication with me and was very friendly. Went over everything to make sure I understood everything and how to run the system. I would recommend this to everybody. They were on time and efficient, don’t have anything else to say but 5 star service.

Account number **, service number:** Best Buy Vivint program sold me over $1200 worth of equipment on 04/13/2018 with an app access fees of $9.99 which was increased to $19.99 which is a 2X increase and something not expected by me as a customer and unfortunately contract says about the Increase after the initial term which protects a legal action but it does not mean a bait and switch tactic has not applied here. The reasoning is just they discontinued the plan so now my options are either cancel and have an expensive wall decor or shut up and pay the increased price as I am stuck with the equipment which I fully paid for and I cannot even return it or do anything about it.

We have been having problems with two of our three glass break sensors. They continue to go offline. My husband has to remove and replace batteries to make them work properly. The batteries are new. So that isn't the problem. The company has sent us new ones, but continues to go offline. I want to return and be credit, but Vivint not willing to do that. I don't want to pay for something that doesn't work properly. If they don't credit us guess we have to sue them.

Good customer service. The tech that installed the system was very knowledgeable of the system. I would recommend to friends and family. Happy to have the new system. Way easier to use than our old system and able to talk to our children through cameras.

A Vivint rep came to our door and talked to my wife about the options they had. She liked it and the installation went extremely well. It was all done in one day and the installers were very good. Overall, it’s a good system. I enjoy it and it works extremely well.

For security, we got from Vivint three cameras and the actual panel where you can arm the facility as well as a few motion sensor types of things. We had a tech come out not too long ago to upgrade. The service has been good so far and the techs who came out did a good job too.

The two guys that came and setup the equipment were great. They did an amazing job and had great customer service! I would recommend Vivint just because of them! Very informative and walked me through everything. Very thorough with everything they did.

I come from having ATT digital life for 3 years and Vivint was definitely a breath of fresh air. The installation was amazing, the technician was amazing. The equipment looks great. Thank you Vivint. The shady sales tactics that people spoke of, I didn’t get that. Hogan was really helpful, I was on phone with him for 1 hour asking question. Everyone just needs to do their research.

Dave, our "salesman" was actually a great person, and I never felt sales "pitched" at all. He rocked actually. And then the quick turn around into installation - Man! Wes, our installer rocked. He kept to himself, solved problems (with our permission, and stayed well past when we expected him to stay. (We have a large expansive home. He made sure everything was on point before leaving - despite how exhausted he must have been. I can't exactly say what the value of the system is "user-wise" yet - it's way too new - but the rating I am giving the value is the Vivint HUMANS that serviced my home and that in today's world is a rare value in itself!

I was approached at my home by John who was very knowledgable about this system. John ** was our sales person. He was very helpful and patient during the process. Prince was our tech and he was very professional and polite.

Very professional sales person. Tristan is an assets to your company, I am so glad you hire him on this position, he is polite, clean, presentable and have an excellent job knowledge in sales. The Technician that install my unit named Eric is also very professional, clean, polite and finished the job in a fashionable manner. Eric is also an assets to Vivint Smart Home security. I am happy and satisfied.

We got set up yesterday and so far so good. We do need to call because I am not sure how to set it up so I don't have to log in each time and the technician forgot to do the side garage door sensor and the glass break on all the windows but so far we are happy.

Sales person and installer were both very professional and knowledgeable. Their presentation was informative and followed up as promised to ensure we were comfortable with our new system. We would recommend them to our friends and family. We are looking forward to a long term working relationship with the Vivint Home security system.

Technician was clear on all information and services, assisted with recommendations and education on products best suited to my home. Would recommend based on product quality and personalization of both equipment and diversity of access panel. Favorite feature would be the remote access and multiple pin numbers. Easy to add a person for house sitting and then delete after.

Everyone was very professional and knowledgeable. Very courteous and friendly. I would recommend the product to family and friends from what I have experience thus far. Taylor ** did a very good job explaining everything before the tech came. He even offered to stay if I felt uncomfortable. That's total customer service. Thank you Taylor. The tech were great also.

My tech Greg was very pleasant, polite and professional.. He explained everything in detail and made sure I understood. He also informed me on other products that are available to me thru Vivint. Explained I can contact the service center for help. I appreciate that he cleaned up any mess that was made. Great service overall.

Both the salesman (Derrick) and the technician (Pablo) were professional. They answered all my questions, and helped paint a picture of how my home would be safer than it has been with ADT. I had some concerns with my ADT service, and the response time from Vivint sealed the deal for me.

Preston ** and Jake ** were the two gentlemen I dealt with today. Both were very knowledgeable about the company and both were very respectful. Based on my dealings with these two gentlemen, I would recommend this company to a friend.

The technician was kind, knowledgeable, motivated, informative, and patient. He answered all of my questions and concerns. He explained how to properly utilize my security system and was patient while I operated my system. His installation performance was excellent. His customer service and troubleshooting the system was outstanding. I am very pleased.

My package from Vivint includes the doorbell feature. Vivint was the security system I used at my previous company as well. My interaction with their rep was nice and easy. The installation was seamless too. The installers cleaned up and everything went well. So far, my experience with Vivint has been good. I'm satisfied.

I wanted to get a home security system because of where I live and the one I got from Vivint was a good buy. For the most part, Vivint's reps have been good. Also, the installation didn't take too long and went pretty smooth. They showed me the stuff that was available to me. Then, the last guy who had come in to put the doorbell said he was gonna get back to me because there was a problem. I have two phones and I wanted to be able to look at the camera on both phones, which I can. But only one of them would actually alarm when somebody comes to the front door. It never did, but I figured out what I gotta do. Nevertheless, I like the idea that I can arm the system on my phone and that I can look at my screen and see what’s going on at the front door. I’d recommend Vivint to a friend. In fact, one of my coworkers got a Vivint system after I talked him up.

Excellent installation service by the technician. Knowledgeable, courteous, and thorough. Walked through how to use the system and made sure we were satisfied. He was very patient yet very efficient. He called in advance to let us know he was on his way and confirm the appointment time.

It took 7-8 calls, including sending me worthless equipment before I was finally mailed the appropriate equipment. Each technician I spoke with faulted the prior technician assessment. Yet I still paid full price for a dysfunctional security. I am at the point where I am counting the days for my Vivint contract ends.

Mickalyn sales rep was great, very friend, informative and so kind. Answered all our questions, made process super easy and quick. She was Awesome. Nick and Chase Technicians were great, quick installation and answered all our questions and helped with the setup.

David presented the information in an easy to understand way. He helped the customer through reinforcement and illustration. His technique was appropriate. He was courteous, friendly and helpful. He even helped me to set up the internet. I was happy that Vivint sent David to my home.

Very thorough and pleasant! Walked us through all necessary steps. Neat and clean! System is easy to operate and understand. Everything was checked many times to see if all was working. All contact numbers were given to us. A very pleasant experience.

Knowledgeable, pleasant, and patient while explaining system functions. Sales person promptly returns calls & willing to help. Just installed system so haven’t used it but one day. But seems fairly user-friendly. Has a support number for assistance and a online manual available.

From start to finish the employees were very respectful and worked very hard to get everything installed in a timely manner. We feel very safe and protected in our new home. Thank you for everything as this is a great company.

Customer service guy was a excellent example for your company, please check his name out. Bleu forgot last name, but he was very professional. It was a pleasure signing up with him. Camera is nice, timing of installation was quick and explaining the how it work was easy and understandable so I was also please with that part of the job as well, hoping this will be a great thing that was presented in Columbus, Ohio so I thank you for coming to our city and supplying safety.

It was a positive experience. Salesperson was knowledgeable. Installed same day. Price is reasonable, tech is simple to operate and convenient. I have not yet needed additional support. The only problem was the tech did not have the hardware for the signage.

I have been experiencing thefts in too many instances, having this system seems a whole lot better than not. I feel more secure with knowing that I will be able to monitor whomever comes in and out of my home and be able to be alerted while I am out and about.

My name is Ruby **, I am 56 years old, I have been a Vivint customer of 3 years, and I am on disability. The Vivint Home Services program was presented to me 3 years ago at $49.99 a month and all the free equipment we wanted. No contract was mentioned. Period. My husband then got home from work and I had to leave so I told him (in front of the rep) the monthly rate seemed good to me, I liked the free equipment, and our homeowners would go down. Sadly, I did not mention any specifics, to include pricing. I didn't think I would need to. I let my husband know it sounded good to me and to let me know what he thought when I got home. I am the primary breadwinner and he handles the finances so we always make decisions this way.

We’ve been with Vivint for ages and they've been fine. But I’ve had a couple of instances where we’ve accidentally set off the alarm and the time between setting off the alarm and them checking on it seems to be a little bit longer than I would like it to be. Then a few times, I had problems resetting something. I called through the panel and their people guided me through the process with no problem. Also, when we were away a couple of years back, our alarm system went out completely. When we got back, Vivint put in a whole new panel for us.

I already had a home security system, however, I saw Vivint on TV and I liked it better. The camera in the doorbell was what got me and I'm getting rid of ADT as soon as I make my next payment on it. They were trying to tell me that I'm gonna be locked in with Vivint for so many years but the only thing I'm locked into is paying off the equipment.

Martin our Vivint Representative was very helpful, I bombarded him with many questions. He was knowledgeable and patient, Martin also suggested for him to stop by if we needed any further assistance without equipment. I give him six stars.

William ** was unbelievably helpful on the update and contract transfer. 5 out of 5 stars for sure. Very knowledgeable. Knew everything about the technical aspects of the system and simple troubleshooting techniques to aid with expeditious correction to problems.

Technician was very professional and knowledgeable. As of know I see no cons with system, I’m very please and impress. I highly recommend system. System works very well and is easy to navigate, my kids love it. Many of my visitors are impressed with system. You won’t go wrong with the Vivint system.

The Vivint sales rep was great. He was amazing. All of our doors have the sensor on them now. We have a motion detector, our thermostat, and the smoke detector. We have a problem with our thermostat though. It stays offline for some reason. So, the feature of us being able to adjust our temperature from our app or when we leave doesn't work. I've called several times and they rebooted it and done whatever, but it just hasn't worked. So, I would love for that to get fixed whenever possible. Other than that, we love Vivint.

A Vivint door-to-door salesman came around when I was researching various options for home security. The way that he sold the service to us was a little iffy just because he promised stuff, but I don't think he really even knew if it was something that they could guarantee. Also, I wasn't entirely sure I wanted the home security yet and he kind of pushed it. He said that they don't drill into anything and if I don't want it, I have 72 hours to ask for it to be removed and they'd remove it. He wanted to make a sale and he was willing to tell me whatever he thought I wanted to hear. So, the installation team came and they were great but they drilled into all the walls. I wasn't too happy with that part with the initial salesperson but it's been overall good after.

We were most impressed with the professionalism of Marsalis and Quak. Marsilis even followed up with us after installation to ensure we knew how to operate the system. Quak worked diligently into the night to get the job done. He was very patient with teaching us all the features.

Both the salesman and the installer were very courteous. They were knowledgeable about the product and both asked if I had any questions. The installer left his card and said to call him with any questions. I will recommend to other people.

A Vivint representative came to my door stating that vivint would pay off my ADT contract. Complete farce. The details of a very expensive loan came through my email 4 days later which bypassed the 3 day cancellation time frame. Now I am trapped in 2 rip off security companies contracts and neither company is worth it. Please beware of these scams. They will lie to your face and take advantage of you. I'm a disabled veteran but want to warn everyone it's easy to be taken advantage of by these companies

Jordan has been a pleasure to work with. He has been patient, kind & informative. Having a different system it was important to me that this system be easy to use, use local first responders and lessen the risk of door being kicked in by same. I'm recommend Vivint hands down.

The install took a little longer than expected but the tech took his time to get things right. So far so good. We love the system and all the integration that it has. We hope to have many years of excellent service.

My service rep explained everything, my install tech did an excellent job. I like the convenient of the smart equipment and great price. Vivint is ahead of most when it comes to technology. High res cameras allow me to see everything clearly. I also love that they bought out my previous service contract.

All representatives were all professional and respectful. They did a great in providing upgrades. Appreciate Kirk who installed the equipment and was patient and a great job. Kirk was able to even upgrade our camera which he assisted my family tremendously.

For the first 2 years was working well. I could talk to people that ring the bell, even when I was out of the house, by now 90% of the times cameras are off. Doorbell most of the times is not working, we have a few technicians already but the problem is still there, I had to get other brands cameras to keep safer, don't trust Vivint anymore.

When my last son moved out, he insisted that I get a security system. He uses Vivint and told me about it. I went with them and thus far, Vivint's reps have been very efficient. One time, there was something wrong with my system and the guy told me that he would send me the little thing to install. I told him no. I was 69 and I wasn’t climbing up on something to install. Then, they said they were gonna do a service charge. I said to the young man that I’ve been with them for two years. They get the payment way before time so I don’t understand why they were telling me that I would have to pay $40. I said that no way am I paying that. I told them there was a lot of alarm companies out here and I could easily switch so they sent somebody out free of charge. Even so, I don’t think I should have had to fight them for it. Despite this, I’ve had a pleasant experience with Vivint for the most part.

We had lived out in the country the last 14 years and we never had to lock our doors. And moving here into a suburb where there are people all around and whether or not you think you're living in a really good neighborhood, there’s always one or two jerks that are gonna disappoint you. So, that’s why we decided to get a Vivint security system.

Ray was fabulous! He was very thorough and patient, walked me through the new equipment and, at the end, walked me through the panel and app. I previously had ADT and it was a fairly seamless transition/takeover by Vivint. I am excited to use my new home security system, it’s so streamlined, all in one app. I will definitely recommend Vivint to others.

Thank you, Alex, for making my transition to Vivint so smooth. Alex came to my home, conducted my assessment and completed my installation quickly. He was very thorough and I would be happy to recommend Vivint to all my friends.

Very good service, technician was able to come out here earlier which worked out perfect. I was really pleased with that. Took the time to explain everything and was very friendly. Was able to tell me and my partner everything we needed to know about our system.

Both Connor (sales) and Austin (technician) wee respectful and wonderful. They are both great assets to your team and explained perfectly what I was to expect. It can be a little hectic when people come to your home and you do not know them but they were professional and courteous.

I would definitely recommend Vivint to friends and family. Our installation technician did a terrific job. He was prompt, very friendly, and very thorough. And the customer service people we spoke with on the phone were also very friendly. Excited to know my home is now protected!

Rep explained system capability and promotion well. Answered all questions yesterday including a text this am quickly and fully. Installation and how to use system were explained patiently and well. Installation occurred within hours of order and was done quickly.

From the initial call to the installation process... everything has been extremely easy, smooth and I can say I’ve never felt so pleased with the customer service provided. Lame has made sure everything is clear like water and I just cannot be more pleased. I am in the apartment management industry and in all of my years in the industry it is very difficult now in days to find someone like Lame; I can say with confidence that Lame is an asset to Vivint!

The sales and technicians were personable, competent and knowledgeable. They were happy to make adjustments until I was satisfied with the system. It will give me peace of mind that my home is safe both when I am home and when I am away.

Installation. Joe was awesome and knowledgeable. He was also patient in making sure I understood the system and panel. Joe also made sure that if I had any additional questions that I was free to contact him at his cell phone number.

My service technician was very patient and helpful. He walked me through everything. I would recommend Dan, the alarm man, to my friends and family. I am very pleased with my new system and will continue to feel safe in my home and know that my home is safe when I am away.

Everyone was very kind. I did not feel pressured or intimidated. Communication between everyone probably could have been better because I was transferred to some dead ends, but everyone was very knowledgable about their piece. I will recommend this service to a friend. In fact, the woman who was supposed to schedule a technician to come out, saved me the trip and the cost and walked me through the steps myself.

For the security of my house and to get control of my kids, I wanted a home security system. When I’m outside, I can watch them on my phone and if there is an emergency, the system would be okay for that. Someone talked to me about Vivint and said that it’s a good company. Three installers came and the installation was great.

Great job. Mike, Josh and Wesley were so very friendly. I appreciate how thorough they were. Set up was easy on wall pad as well on phone. They gave me a great deal. I will recommend them to my friends that will be moving.

Had system installed last night. Everyone was very professional and nice. They answered all my questions. New to having cameras. Super excited. I love having a system in place and it makes me feel very safe. So far so good.

I was with the initial company. Did a lousy job on installation, can't shut my power door. When calling to ask for assistance will help but will charge also. My contract with you will be up 12/19. Do not plan on renewing.

We were on the phone with Vivint for about 8 hours or longer talking to several different phone assistants until I told the rep. to send a repairman to fix our problem or discontinue our service with Vivint. I believe if you are the provider you should provide the service instead of trying to do it over the phone.

Professional, courteous, quick. The process was easy and everything after was smooth. No questions/issues 24 hours after install, but I have contact information if needed. Easy to use, even on the phone app. No mess left behind. Friendly and helpful.

Had to get account set up for new home. Representatives made it easy and quick. Shareef the gentleman who installed the system made every effort to make sure it was done correct and was to my liking. So far I am impress with the system and would recommend to others.

Glad to be gone. Tried to upgrade with two outside cameras. Very expensive but doable until they said my contract would be renewed 6 more years. Service terminates 08-08-19. I will not sell the equipment as it would put someone else in the same situation.

I received a new key fob (many months ago) that isn’t compatible with my old system. I was told that it would work. Sadly it doesn’t. I love my old system and am not planning on updating anytime soon. Otherwise, it’s comforting to have.

Vivint has been a pretty decent security system for us. The only thing that can be bothersome is changing the batteries in some of the sensors. Overall 4/5 stars! They have really good customer service though and it's a great value for your dollar. We do recommend Vivint for all your security needs. Thank you!

A guy from Vivint came here to my neighborhood and the installation experience was cool. However, I had problems with Vivint. Two times, their reps came here to change the batteries and everything messed up. When the guy came out, he gave me a different price. Vivint was charging too much and I would never get them again. The experience with Vivint has been terrible and I’ll be glad when the contract is over.

Salesperson was very nice and informative. I was worried about having to wait a long time for an installation date. But, the install happened the next day! And it was super fast! Setup was pretty fast as well. I'm so excited to have my new system in my home.

Was very much satisfied with Steve ** / Vivint transparency Of service and Prop time Of scheduled appointments and answering all questions that I was concerned about. And explaining how to operate the equipment that I am purchasing and what to do if something goes wrong.

Clint arrived when he said he would, assessed our needs and installed everything a very short time. He was completely knowledgeable about the equipment and how it works. He also explained any of our questions. Vivint is definitely the best choice in home security.

Our thermostat died - we didn’t realize it was shorting out our air conditioner. We had to have a repairman come out to fix the air conditioner and they said the thermostat was wired backwards with cut out the power on our air conditioner - so we had to get a new thermostat; however, it’s not Vivint and I cannot actively change from my phone. When we called Vivint - they just wanted to walk us thru the issue on phone rather than have someone come out — their reasoning was, "We don’t have a service tech that lives in Lincoln."

I went to Best Buy and I was shown the quotes. My experience with the Vivint sales rep was very good and I didn’t have any issues. I got the smart locks, cameras, the doorbell camera, movement sensors and fire alarms from Vivint. The installation went very good. The installers were very clean and did the installation quickly. All the service I received from Vivint was excellent.

We're quite happy with our Vivint system. I talked with their very personable rep for a little while, and then their people came in and modified a couple of things, put the panel in, and they were gone. It took them an hour and 15 minutes. And whenever we have any issue, it's dealt with in a correct and good manner. They respond to us properly.

Generally speaking, I am very satisfied with Vivint. I feel that my home is secure. Only once have I discovered that my back door was unlocked even though the panel said all was secure; this concerned me. Just this week I have had an issue with the doorbell ringing outside the house but not being heard on the inside. This happened several months ago and my daughter was on the phone for a long time getting this problem solved. I am waiting for her to have time to do that again; can this not be fixed through your system?

Joaquin was wonderful to work with and answered all questions. He ask was very knowledgeable about the best locations to install the products we purchased. After installation was completed he walked us through arming and disarming our system along with setting up passwords.

Good service from rep. Rocky **. Explained everything. Good product. Easy install. Was done ahead of schedule. Love all the features. I feel it has improved security at my house. Would definitely recommend to a friend. Saved money in the long run.

I have asked for several years for a new sign to be put in my front yard as mine is torn up and the sun powered light illuminated said raggedy sign may be the first year I had Vivint. My panel has had to be reset several times, makes noises and says disconnected. To remedy this I have to call and it takes a while to get it resolved, the customer support people have to "reset it". Meanwhile I have a 60/week job.

I’m not impressed with the service I have received. I have been chasing down the activation team for two days now. They were very quick to take my money, but no follow up. They promised to call last night, they never did. I called 3 times after my phone appointment was missed. Only to finally be told the tech assisting me has gone home and would call me tomorrow... I explained I would be working and if they could call my husband. I called again this morning after my husband never received a call, to be told I’d be called back in five minutes which was actually an hour later. Well I was very specific about my needs and wants and they were still not met. No one set up a tech to come out and install cameras, no one has called me to discuss this upgrade or other upgrades... I’m going to look for another company, in the meanwhile, I’ll just have to resort to this. Very disappointed.

So far so good. Brian was great and very helpful. Was also very efficient and knowledgeable about his product. I love the products thus far. Very convenient that we can also use from our personal devices. I will definitely recommend to others.

Thank you so much. My technician was great, he told me how to work it and he installed everything wonderfully. He was very nice and he was very fast at his work. I want to thank you for all your help and I hope this helps.

Initially I was very pleased with Vivint. Installation went very well. However, since that time I now have trouble disarming my alarm form the app. Sometimes it says that it couldn't connect to disarm even when I am standing in my house or in the garage waiting for it to disarm so that I don't set it off. I can't tell you the number of times I open my front door to not have the app work. I then race to take off my shoes and run up to the mail level to disarm it from the panel before it goes off and disturbs the whole neighborhood. If this only happened occasionally, I wouldn't mind, but it happens several times a week.

I’ve been with this company 2 years. The accountant department have me in the rear it from day one. Somehow they changed the date of payment and I’m always charged $10.00 late fee. They say I owe nearly $300.00 of miss payments/late fees. I’ve prove of all payments and have mailed each money order stubs to them without any vail. I'm tired of arguing with these people in billing/accounting. My next step is hiring a attorney, and let them battle this issue and in return file a claim for damages.

I have been with Vivint for 6 years. They have answered countless false alarms and been very quick and understanding when doing so. I feel very safe while at home, and also away. I have told many people about Vivint.

Cody did a Great job and very thorough!! He explained every detail and answered all of our questions. He went above and beyond to make sure everything looked great. I would definitely recommend this company for all your smart home needs.

We had a man come to update our system several weeks ago. We decided on a partial upgrade and that was mostly done, except for a part which allowed our system to work with the newer ones. He was to return to install it. The man who returned, was told he was to install a whole new system. You need an upgrade on communication.

He loves his new service. I was suppose to get a 100 Dollar referral fee. I also was suppose to get a reduced rate for my monthly service. Not much of a referral fee even after my dedicated service with y'all plus never a late payment. I am on a limited income and I think my monthly fee should be reduced. I have also referred several other people which techs never showed up, no fault of mine so y'all lost 3 referrals.

Vivint install went well. Tech was very professional and helpful. He arrived on time and was very good at walking us through what he was doing and explaining how the system works. He reviewed the app and how it works, explaining it until we were comfortable using it.

Thermostat doesn't work. This wouldn't be a big deal but I've called 3 times for the same issue since we've had Vivint and it hasn't been resolved. Said they would send new equipment and that wasn't done either. Considering dropping.

Our Vivint system has generally been reliable and the few times we've needed assistance, Vivint has responded with over-the-phone tech support or an on-site visit with a friendly and knowledge technician. The only aspects that have caused some concern are the life of the batteries in an electronic door lock (not bad, but it can act odd when they run low), and the misalignment with one door sensor, but it's on a door that is used often and can be force shut hard by wind.

I'm financing almost $1,600 over 5 years for overpriced equipment that cannot work consistently. I'm sick and tired of trying to troubleshoot on my own or having to call customer service. Right now, the doorbell and the backyard camera is NOT working. Why can't all my equipment work for a good 2 months ALTOGETHER.

All the employees are courteous, friendly and very helpful. Seniors have a way of getting excited when things change so your employees put us at ease while helping us through what needs to be done. I am happy with the service. The only negative commit is the young man that sold me the service was not truthful. I was told Vivint was taking over my previous service.

Our doorbell doesnt work, the magnets for the doors are gone and the replacements that were sent were not the same. Our system isn't connecting to the internet and I'm paying $67 a month!!! I am not satisfied in the least. I would appreciate someone coming to my house and rectifying the problems I am having.

I called after my five year contract was complete and was told that my bill would be reduced by $25/mo. When I received my next auto billing, it only went down $10/mo. I called and was told that I would get a $25 credit on my credit card; so far, not such credit has been issued. I plan on cancelling my deal with Vivint and use another monitoring service.

At first it took a minute to get my system straight but eventually you all got it straightened out. I believe the panel needed to be updated. At first customer service suck but they got me taken care of after 4-4 calls and a technician was sent out.

I have been with Vivint for a little over a year and a half. I have had issues/concerns with my equipment from early on. I have had numerous calls into Vivint and have had multiple techs come to my home and try to fix my equipment. The calls to Vivint have typically resulted in no answer(s) and having to have a tech come and check things out. They have replaced my equipment, reinstalled devices, and spent many hours trying to make things right.

I'm on holidays and have someone looking after our house and acreage. The person opened my shop door setting off my alarm. I got notification of the trigger but he had no idea he set the alarm off. I have been asking for years to give some indication in my out building when the alarm is triggered. You can lock doors turn things off and on, watch things through camera. But you can not turn on a simple light or siren when a alarm is triggered.

Staff are awesome, customer service was always good, equipment fails constantly, and the contract is too long and overpriced. Even after a tech came to fix it the new parts he installed stopped working before he got off my driveway.

Doorbell camera works but sometimes there is a delay, deadbolt door locks work fine even the one that is on the detached garage door which is 38 feet from the sky control panel. We have one lever trustin door lock that is 30 feet from the panel and it has always had problems even after a z wave repeater was installed. It locks itself at times, loses communication with the panel won't lock or unlock with phone apps or control panel plus it gives false readings most of the time.

Very good response when doors are inadvertently opened & alarm is on. However, we're paying too much for the service. Shouldn't cost more than $40.00. Also, when certain batteries go out, the over-the-phone techs are inadequately trained to walk you through the process. Local tech was great.

Vivint is great! As former customers who moved and ended up with another security company we were ecstatic to become Vivint customers again!! As usual, the salesman and technicians were friendly, and knowledgeable. Our security system is 10x better than what we had and the price can’t be beat!!!

The customer service personal have been excellent over the years, they have always been patient with us while they walk us through fixing something. I am hopeful that you will offer internet in our area. Best customer service by any of our vendors. I would highly recommend Vivint.

The Vivint rep was good. I bought what was sold to us and the installation went well. Overall, the system is good. The only thing I have an issue with is that they should offer upgrades with the equipment every few years.

I have cameras, doorbell alarm and thermostat from Vivint. Those were what I wanted when I was looking for it. I first heard about Vivint through researching, looking for an alarm company and asking my neighbor who had Vivint. I originally bought a thing to make sure I could see 24-hour recording. It never worked and I gave up on it. I sent it back to them and they tried to troubleshoot it for three months but they couldn’t get it to work too and they took that off. Now, my phone is asking for it and it would work if I had the stuff, so I was very frustrated. The installation team was amazing. They spent about 10 hours in my house and answered everything to my satisfaction. All the cameras covered exactly where I wanted them to and there was no gaps or holes.

Excellent customer service on the phone getting started and activating in my home wonderful professional experience. I am very pleased with everything during the time my technician display throughout, his stay was enjoyable and not stressful as he navigated throughout my home was seamless.

Top-notch! Wonderful neat job with quick and seamless install. Max and Stuart were knowledgeable and friendly. They were a pleasure to work with, I could not have expected such an easy process and speedy service. I am so pleased and happy with my decision to purchase. Will recommend to family and friends.

Very professional and timely. Answers to all questions asked, video demonstration and very friendly sales and installation team. All features thoroughly explained in great detail with attention to effectiveness and safety of the products. Background of the company and its successes fully explained.

We were extremely pleased with our entire experience with Vivint from start to finish. They explained everything with a great deal of patience, which made us quite comfortable with our decision to use their services. It helped that they were recommended to us by another customer but at no time was it assumed they would get our business. They earned it. And the system itself is very easy to use. We highly recommend Vivint if you’re looking for a great security solution.

I have been with Vivint for over 3 years now and they have far exceeded my expectations which were fairly low coming off of 2 other services. The thing I liked best is not having a huge upfront investment. The features I wanted would have cost me $2,300 upfront with another National Brand Security service and Vivint allowed me to spread that out over my 3 year contract which included warranty on all the parts including batteries for the sensors. After 3 years they offered me a new night vision outdoor camera and reduced my monthly rate considerably which I did not expect. The equipment they installed has worked perfectly for all 3 years and the few times I have had questions they have answered the phone without holding and I was able to speak to a real American that I could understand and could understand me. I strongly recommend Vivint for their quality and their true Customer Service.

Since day 1 I’ve had nothing but problems. The main panel they gave me is junk and can’t handle the bandwidth of 4 cameras like they told me it could. They did a firmware update that forced me to get a tech out to look at the panel and said they were going to charge me for the service call. After I had to lay into them and get a manager they said they would have the service call fee. If I could go back in time I never would have got Vivint.

We had a tech install a new door lock, he did an excellent job. Your customer service people were very friendly, respectful and very knowledgeable. It’s a joy speaking with them. The technician that installed the door lock really knows his business. He explained everything to us concerning the panel.

I will be terminating my service with Vivint as soon as possible.

Only thing I would change is the price for the upgrading and equipment. I am a single parent and can’t afford to upgrade for security of my family. I work nights a weekends so it can be a scary thought when I am unsure what is going on in my home.

Ryan our install tech was awesome. I would definitely recommend him and Vivint to anyone. He was quick with the install and gave us all the info we needed. He answered our questions with great detail and made sure we were happy.

To whom it may concern, The account is in my daughter's name, Brittany **, I am the dad. I called about a week and half ago about the alarm constantly going off. Some was supposed to come out thereafter, but never showed up...I did not receive a call saying that the person was not going to be here. The problem still exists. I am paying $70 plus dollars a month for what? Other companies are calling me to switch back to them, but I choose to say with Vivint because I once like the service, but now it is getting expensive and nothing is getting fixed...

I was very disappointed with my experience chatting with a representative. The representative was not very knowledgeable as to why I was without service for 2 weeks. I asked for a credit to be applied to my account for the services not working, and the rep said they would only credit $15. Two weeks of service is $40, so I’m paying $25 for services that weren’t working at no fault of my own. This is not the first time it’s happened and it’s been happening more frequently.

When we first started out Vivint they were great; easy to contact and work with. Over the years they have become very expensive and next to impossible to contact. I wanted to upgrade our system to add features like cameras and a doorbell. This turned out to be something very difficult for them to comprehend, as I spent well over an hour on the phone with them and they could not understand what I was asking for. In the end it was going to cost me a lot as I would have to upgrade every piece of equipment in my home to accommodate part of what I was looking for. Yes, they still didn’t even get the setup correct in the end.

We had a contract with Vivint for five (5) years. The end date of the contract was July 15, 2019. We called Consumer Services with Vivint to tell them we did not want to renew the contract or enter into a new contract and that they should stop drafting our bank account for the monthly fee, after the July-August, 2019 payment had been drafted, since the contract ended and by contract being on a month to month basis, we were giving the required 30-day notice.

The cameras on my system have not been operating properly for more than a few months. Aside from being told to unplug and reboot the panel and all this mess, nothing has worked. And calling customer service for help takes a ridiculous amount of time that I don’t have not to mention them making me run around unplugging and replugging things in. Very disappointed in the quality of products and the minimal customer support! Send a tech to deal with this crap. I pay for a service. I shouldn’t have to be constantly providing my own technical service.

Vivint start and stop my service whenever they want to. They don't abide by the contract and I feel that I don't have to either. The technicians don't finish the jobs and won't come back out to finish. I have to cancel my contract three month in advance and wait until the contract end, but I don't have any service. That not fair.

I like the service but I don't feel like there is good follow up or customer service. My doorbell cam was down for like two weeks and I was trying everything. A few times things like that have happened and I wouldn't expect it. The sign on experience was great though, the installation was great.

Though Vivint is a very effective system they don't consider wear of their equipment thus denying any chance to update the equipment for the life of the contract. With time the camera becomes outdated, the system reminds to change the batteries in your glass breaking sensor yet fails to tell you how (if you have one), there's also no way of locating the sense.

I believe you are either going to pay for having a great system like Vivint, or are going to pay later for not have the right one! Vivint gives our family peace of mind and convenience without having to worry about doing it all myself. I would recommend Vivint to anyone simply due to their great customer service and attention to detail. They are truly the “Apple” of smart home.

Not sure why I am getting this but since it's here I will bring up a few things. One my certificate for service is still not registered with the local police department or fire so if an alarm goes off they will not come to my house. Second my back up battery is failing, they said on the phone covered but I have to pay a copay and they will ship me a new one. Really where is the person to know where this is and how to replace it.. it's not me! Third my first year on your services sucked. Was always going down or stuff would stop. They put so many holes everywhere. I still have low hang wires dangling from my out side panel room just handing there.

Had issues with equipment since beginning. Resolution isn’t as great as other products on the market. When having issues with the panel they expect you to troubleshoot electrical wires with no electrical experience before they would send someone out to help fix the equipment. Air conditioning is two levels and the bottom level never seems to work right even after attempts to delete and add the device. DO NOT recommend, I’m just waiting until October because even though they are breaching the contract by not providing adequate service they refuse to release you from your contract, it’s insane.

When installer came to install equipment, I wanted to add other equipment but due to the limit amount, I was not able to add additional equipment. My concern was that I was not told that I had a limit of a certain amount to be approved for equipment. I was unaware that my credit was being check because I wasn’t informed. Due to me just purchasing a home, my credit was not approved to increase that limit amount. Made the experience frustrating due to the situation. Overall, the installer was patient and very thoroughly and efficient.

Everyone was extremely nice and helpful though the sales guy kind of rushed to have the installation done immediately. It could have waited until next day because it took almost 5 hours and kept us up until 1am.. We made the agreement late in the day.

Called for advice on my camera door and customer service was very informative and very helpful. Anytime I call they are always pleasant on the phone. I was getting a screen door installed and they helped me take down the camera down without them having to come out themselves which saved me $50.

We had Vivint installed less than a year ago. When the sales kid was here one of the reasons we went ahead and purchased the system was he said that the app would still work after we cancelled the service. We had no intention in keeping Vivint beyond the contract term but assuming the price would rise after completion, we would at least still be able to control our home through the app. We wrongly assumed we would lose just the monitoring part. Even though we followed their cancellation procedure, they went ahead and charged me an extra month and have not refunded the money. It's now 2 months later and still trying to get the refund. I would like to know how many other people were told the app would still work after cancellation and how many were charged after they followed the companies policy to cancel. Please let me know at **. Thanks, looking for info.

As I compare your prices your service is the highest cost per month. In addition, initially, we had purchased a doorbell camera. It rarely worked. After many calls, your tech person came to remove it. My complaint besides the unsatisfactory equipment was that I never received a credit or discount for the many months of being charged. In fairness, when I have had to call customer service, all of them were professional and competent. And the few times the alarm went off, your people immediately made contact to confirm and verify the situation.

This company started out good, man YEARS ago, with us. BUT, that has gone away many years ago! When you call Customer Service for an Alarm problem, the wait time is Foolishly Long! Then if our internet service goes down on the Alarm System, There is NO response from Vivint. So if we were robbed, or a House Fire, or needing an ambulance, you are out of Luck!

The tech was awesome. He did fix my driveway camera problem, but my door bell camera uses batteries like crazy. If the batteries last two months, it’s as good as it gets. Just seems to me that I’m changing batteries way too often. Is that about the life that Vivint get on these doorbell cameras? I have bought batteries at different locations and different brands to see if that helps, but it doesn’t.

After I reboot the system multiple times and didn’t work, I called for troubleshooting the issue. I was told by the support team that I had to have a tech come over my house and it will cost me $50.00 dollars. I said ABSOLUTELY NOT, I already pay a lot of money for the service and I refused to pay more. This is so ridiculous, it's your equipment so you should keep maintenance in it. Very disappointed with the company.

My husband and I are very pleased with the customer service we have received from Vivint. We would like to request another sign for our yard. The one that we currently have is very weathered and a person cannot hardly read the letters any longer.

Excellent customer service is what keeping me doing business with this company. Love the camera as well. Easy to discuss problem without any hesitation especially when dealing with the loyalty department. This company takes action immediately when problem occurs. Thanks.

My husband and I had a complete alarm system installed with automated door locks, thermostats and cameras. The install took more than 8 hours on a Saturday. After the tech left we realized the thermostats didn’t work, customer service could not help until Monday so we had to get help from an HVAC tech, only to find out the thermostats were installed incorrectly. That same evening in our 90 degree house I got a bank notification that my checking account was debited $1800 by Vivint. Our equipment was supposed to be paid out over 2 years, but was instead debited straight out of our bank account. After acknowledging their error, customer service stated they could not help until billing opened on Monday.

At this point my 3 year experience, out of 5 year term with Vivint, has been a roller coaster. It started with a quick decision to get into Smart Home service with monitoring. Unsure of my obligation to my current provider at the time, I was assured by the salesperson that Vivint could cover any costs. After a few phone calls, Vivint was able to cover $500 of the $594 I owed to my previous provider. After only a few months, it was apparent that I would not be able to sustain the $90 per month charge I’d signed up for. Only one phone call to Vivint and I had less features, but less cost at $72 per month.

I had requested to opt out of the cellular fee since my system is over 10 years old and only functioning on the 3G cellular network. The agent was not reassuring the fact that this would be corrected. The agent identified that this was not transacted properly by Vivint within the window to opt out of the cellular fee. I acted in accordance with the specifics to opt out but Vivint did not.