Vivint Reviews

The installment person was very great doing his job and explaining everything. Very patient with explaining excellent any questions. Yes I am going to ask a friend. I think it’s something everyone need VIVINT. Maybe would like to add in the Future.

The install technician came to install the 2 cameras but was not able to install l the doorbell. Instead we were told we would be receiving a 3rd camera per our sales rep. Mr. **. We have yet to receive it a month later.

I enjoyed the experience and the technician. He went over everything I needed to know. He was very polite and professional. He took the time explain questions I didn't understand and he let me know what to do and what not to do.

Installation. That tech that was sent to us by Vivint was very friendly, knowledgeable, helpful and very respectful. He was also on time and explain how long everything was going to take and why. Excellent customer service and excellent technology. I already feel like I can’t live without it.

We had a terrible experience with our last security company and were hesitant about trying again. But Alex was personable, fast and showed us everything we needed to know. Everything is working perfectly and beyond our expectations. So thankful for him!

Mr. Kofie ** was very professional and had great manners. He is truly an asset to Vivint and the biggest reason why Vivint will be recommended to others. When securing your family and home it requires the best. Therefore, I believe I will truly enjoy my Vivint Home Security System.

The installer ran into a couple. Of issues but did a great job getting everything correct and working properly! We are so excited to use all of our new equipment. I would highly recommend them to anyone looking for a great security system.

My service today 1-12-2020. The technician that came to my home today was awesome. It was like talking to a family member. He knew exactly what to do so that I can get the best use of my cameras. He was very pleasant & detailed, I would recommend to anyone. Vivint should be the security for your home! Thank you....

The technician was professional and very thorough in his work and he explained exactly what he was doing and each piece of equipment that he was going to installed and he walked carefully through the house and told me what he was doing step by step, telling me when he was going outside and then coming back in..when he installed the system, helping with the surveillance, signing my name and explaining each screen that I needed to sign.

They were very friendly. They were very professional. I would recommend them because they installed it so quickly. They also made sure that I understood everything before they left. I would definitely recommend it to a friend because I love having the peace of mind that they have given me and my husband.

The technician that assisted us took time to straighten everything from the the quote, financing, monthly bills and installation. He explained everything. He is very professional in terms of his job. I would recommend them to our relatives and friends.

Both the sales rep and the service tech were professional, courteous, and knowledgeable about all aspects of the product and installation. The sales rep responded promptly when I called to follow up and ask questions. The service tech even stayed to make sure that everything was working and we understood how to use the equipment.

I would definitely recommend Vivint to others. Amazing reps and technicians, great quality cameras and system and most importantly helps me and my family feel safe at all times in our home. Don’t miss out on an amazing system for your home. Get yours today!!

Today I purchased the Vivint home security system. The 2 Vivint representatives were very knowledgeable, professional & kind. The system was installed & it's really user friendly & looks great! The installation tech was also very professional & friendly. Looking forward to putting this system to use, staff & equipment is 5 star!

Your technician had provided an awesome job. I will be your advertising anywhere, and my experience with your company will give you more credit and eventually more clients. With more home security, you provide peace of mind and safe life. Thank you again. You got it!!!!

The installation was done in a timely matter and the installer was professional. Would recommend your company so keep up the good work. I will need a sign for the lawn and couple stickers for my windows and everything would be complete.

Just had my system installed and the technician was absolutely a joy and very efficient. I am looking forward to seeing how the system works out. He explained how everything works and showed me the trick and tips for both my panel and the app. Made sure I was comfortable with it. Thank you.

Good technology and clear view around the house where the cameras are installed. So far happy with the system. Professional installation. I will recommend the system especially if are not home you can see what is going around your house.

LV was very professional and knowledgeable about the Vivint system. He answered all of my questions and provided a thorough understanding. He deserves a raise to reflect his great skills! I feel much safer now after looking at all of the features of my vivint system.

I can see why Vivint’s rated #1. A very smooth process start to finish. The quote was quick and competitive. The installer, Emmanuel, was SUPER helpful and efficient. The equipment is cutting edge, easy to use and affordable. I’ve no reason to promote Vivint other than I am especially impressed.

Pleased with service, features of products, knowledge and friendliness of employees and promptness with installation. Brad was great and so was the install tech (forgot her name). Excited to use our system and become familiar with what each can do and how we can be safer.

This was a very easy process and I was informed of everything and I was shown all the products and was asked if my needs before the process started and everything met my needs and I would recommend this service to all my family and friends.

This Definitely beats ADT!! I'm sooo happy with our new security system. The sales rep, Colton, and technician, Steven, were amazing! They explained every detail and answered every question we had. The cameras are on point! I get a view of my entire backyard plus more. The doorbell camera catches everything as well, I love that I can see it live from my own phone. The smart lock is perfect so I wont get locked out of my own house again! Loveeeee Vivint!

The technician did a wonderful job explaining everything and showing me all the cameras and angles. He also matched everything to the layout of our home and still made it aesthetically pleasing. He was knowledgeable and very experienced! Customer service was helpful in explaining the financial aspect and helping us complete the online portion. Overall, excellent service!!!

Everything went smooth and it’s easy to operate., The technician did a professional job and we will be glad to refer to family and friends. I like the easy to use app on my phone and that it lets me know which door is being used.

The technician who installed my system was very knowledgeable and neat. Fernanado was very neat. Also explained everything about this system and how it works. He explain step by step about the control panel. So far so good. Thanks for everything.

From the salesman to the technician who did the install, all around professional and easy to work with people. The technology they offer is extremely user friendly and crazy user friendly. I would recommend them to anyone who wants a smart home/ security system.

Jesus was amazing. He installed 4 cameras, my system, and home automation in 5 hours. It works great. The professional installer was so respectful and nice. I will refer all my friends to Vivint. Thank you Jesus for all the help!

The whole transition from my old service to Vivint was quick and simple, everything was thought of and the service and install was excellent plus the install tech took his time explaining the pad on the wall and app on my phone. Will recommend service to others.

Vivint has been the worst experience I've had with a company since dealing with predatory third-party student loan lenders. The rep sold me a system with the understanding that I had signed a lease on the location, then learned that there were issues preventing me from moving in. "No problem," he assured me. "Sign up, and it's easy to relocate the equipment if you can't move in here."

Kyle was awesome! Very polite, professional, knowledgeable, personable....He was not in a hurry to get in and out. We sat down at dining room table while he outlined all of my options and answered all my questions. He helped me put together a package that fit my needs. This was a great experience. I would definitely recommend.

Very professional. Feel safer now. Being on my own now I can feel better if I am here or gone knowing everything I worked for is protected. Seeing who is at the door. Or approaching my home. I am responsible for my own well being. Even if it is a little pricey it is worth it.

Cancelled your service because you failed to get a thermostat to us for the system to work! Even had a technician to put one in that was the wrong one for a heat pump! Had to call an a/c man to install a correct thermostat so we could have heat beginning in November! Have notified you several times by email I have cancelled your service! Please pick up your equipment!!!!

We had a good experience with both our sales associate and technicians. They were thorough, professional and courteous. Since this is a new installation, I am unable to comment on the service and ongoing product value; however, the initial process has been pleasant.

Dustin did good job representing Vivint. He is knowledgeable of his product answered all our questions and was not pushy in his presentation. Will was punctual friendly and knew what he was doing. Install was done quickly and correctly. He made sure we understood the system and felt comfortable with it. He was not rushed but tended to business.. You need a bunch more like him...

I was very happy with the services I received. Rochelle and her team was so great. I am definitely recommending home life to all my friends and family. So let's help others find out about this awesome security system. So I am trying to make everything around me safe.

Great quality. The installers did a great job. I would highly recommend this to anyone who wants some kind of confidence in their house. Cameras work awesome and I love how I can control my climate inside the house and unlock and lock the doors from my phone.

I wasn't told that I had to pay a deposit, I was charged a deposit fee and didn't know until I saw my bank account. System was installed yesterday. It hasn't even been 24 hours and the sensor from the garage door already needs batteries.

From the individuals who came to the door and the techs who came and installed my equipment, they were fantastic. Yes I would recommend friends. Smart equipment is awesome. So glad to know that my home is updated with the latest technology that is simple to use.

The technician was very professional and knowledgeable about the product and services. He installed the products with ease and provided additional tips on how to use the keypad and sensor placement on the windows, doors, and walls. I’ll definitely recommend Vivint to anyone looking for a home security system.

Technician was nice & thorough and it didn’t take all day for installation. Accurate friendly & punctual. I will recommend Vivint and Brittney for A1 service. All customer service worldwide should be this great. I’m glad my contract ended with ADT for Me to be finally able to give vivint a shot.

This was a most pleasant experience. The tech was very patient and professional when the installation was taking longer than necessary. I appreciated his performance. He gave me clear and accurate instructions on gettings the apps needed and a thorough review of system.

Paul was very professional and helpful. He was very knowledgeable and had an answer and solution for every question. He did not leave until he was sure that I understood and was comfortable. I highly recommend Paul and Vivint to all of my friends.

The sales manager came to my neighborhood over the summer with a great deal including a contract buyout and I decided to try Vivint before the 2020 New Year. The tech was very polite, professional and answered all my questions. The install of wiring was hidden and not showing anywhere in the house. After the installation, the tech took his time and walked me through the system set up. Great service overall and I’m highly satisfied with my new service.

Chase ** was our sales rep and he was very personable and really helpful in getting our home setup. Matt ** (or something similar to that last name I can’t remember exactly) was a huge help also and a very very nice man. They were here late at night working their tail off and they were just pleasant to have in our home. It was like we had known them for years.

The experience was very fast and professional, Any question or problems were answered in a timely manner. The app was easy to use to download and instructions are were very easy to follow. I would recommend this alarm system to all my friends and family.

Jonquel has the best spirit for this job as a Vivint employee he shows perfection, expertise, patience and confidence in what he's doing. I will most definitely be passing the word about this company and I surely want my family and friends to experience what I have today. Thank you Vivint and thanks Jonquel.

Vivint is the worst company I have ever done business with. Having Vivint is a condition on my lease and, if it wasn't, I would quit in a minute. The company is so cheap about replacing malfunctioning equipment. My front door lock doesn't work and I have been working on getting a replacement for over a month. Still no luck. An appointment is not an appointment but a rough guideline to when someone may or may not show up. There are a lot of alarm companies and I could never recommend Vivint.

I would recommend my technician Carlos and the company to friends. The system is easy to use and Carlos did a great job explaining everything and he made sure that we understood. I would seek out Carlos as my technician and representative because of his polite and friendly demeanor.

The process was extremely easy. Sam came out this morning to install the new system. Everything was done in a very timely manner. He took time to explain the system and paper work very thoroughly. The system itself is much more sophisticated than my outdated ADT system.

Both the sales rep and installer were great. They answered all my questions and provided awesome customer service. We are very happy that we chose your company to provide us services on our new home. The equipment exceeds by far our expectations.

They did a good job installing surveillance at my house and the price was very affordable! Very happy with the quality of the equipment! Starting to feel a lot safer at home and also when we’re not at the house.

The overall experience was good, they were very knowledgeable about the products they showed us. Patient, were able to answer our questions without a problem. The technicians were here at our home and installing products within the next hour. Took time answering and explaining the app for us.

Technician was very informative. He told me what did step by step and we had a great conversation. Did his job fast and accurately. Love the outcome. Now I feel safer with knowing what’s going on at my house 24/7. Thanks again.

My business has been robbed on several occasions and Vivint was not able to help with any of it, why because the equipment that I paid for was not even installed originally. I was sold a recording device on my system for cameras to record and it was never installed. So, when someone came in to our backyard and stole equipment I could not go back to see it. The only thing I could do is was make a police report.

My technician was awesome, knowledgeable, and efficient. He made my installation experience wonderful. He answered all of our questions and made us very comfortable with our new device. It was also nice not to have to ask him to clean up after himself.

Everyone I’ve spoken to so far has been helpful, knowledgeable, and friendly. I’ve only had Vivint installed for 2 days now but it looks great and seems to work perfectly. It’s very user friendly and cost effective as well. My favorite is the outdoor camera.

Very professional, friendly and knowledgeable would recommend. Did a good job presenting the different products and services offered. Was very pleasant to deal with. Was on time and very patient with our many questions. Offered very fast install on Thursday.

Vivint is very hard to get out of 5 year contract! I had issues health wise in a house & had to move. I talked to 10 agents who each told me different things and it was a nightmare. I was told send a email stating that I was canceling.... And I would be out of contract. Well months later I was sent into collections! Bill was $3,000! Finally my mom who is a very smart lady & tough mama bear called them & found out I couldnt get out until I paid the bank $600.00 for the Equipment. So I did this & finally Vivint man in billing reviewed my special circumstances & did release me but said would settle for 5 months payoff /write off of $300.00. So I did & thank God I'm out of the nightmare!! This would have ruined my credit if mom didnt help me! I never even knew I had signed a 5 year contract which is crazy! Be careful what you esign!

Yes the technician was very courtesy and well-trained and he explained everything to me. He asked me twice "did I understand". I could call the office and ask for more help if I need it. Yes I'm very pleased with his service and baby I wish I had met so sooner.

Very good service and personnel doing the work from sells person to the technician’s doing the installation of the equipment. They explained all of the in’s and out’s of the equipment and how it worked. All of the technicians were very friend and polite while doing install.

The representative did an excellent job with explaining all the services. He installed the items quickly and was there to respond to all of our questions. Excellent service and very knowledgeable! I will definitely be recommending Vivint to friends and family!

Published on 02/13/2020: I had made a previous post about the situation where they charged me for an account that they should have cancelled but continued to bill. They contacted me and we started to talk about ways to come to a conclusion. I was promised that an email would be sent out with contact information and a phone call within 2-3 business days. Neither happened, I reached out 2 more times and still just was met with empty promises. Seems like they just hope that situations that are negative will just disappear over time instead of dealing with them.

We’re very happy with our New Home Monitoring Security System Vivint installed. Great Sales Rep Torey, he delivery exactly what he explained to us. Our Technician Gary did a fantastic job installing and explaining how to use the system! Thank you!

Service technician was very friendly and professional. Installation was done properly and professionally. I would recommend this company. The consulation was very professional and full of information. It was not rushed and all of our questions were answered professionally. The technician checked that the doorbell, camera, and panel were working properly.

The Vivint representatives were professional and knowledgeable and tried to help me get the best deal for what I wanted in my home. Would definitely recommend to a friend or neighbors. I am paying a little more per month but I feel it is worth it with the camera doorbell.

It’s hard to even explain how bad this company is. They were sold to us by the salesperson as being the most tech savvy company in the home security space — which is almost funny to look back on because they truly can’t do a single “tech” thing correctly. They openly admit that their app doesn’t work well with their in-home security panels — despite the fact that you need the app tell things to your security panel! We have had so many issues that is insane. Locks don’t work. Alarms go off when they shouldn’t. Locks show that they are unlocked on the app when they are locked, and vice versa. Agents have said “don’t worry if the app says your doors are unlocked, trust me, they aren’t.” Trust you? That our home, in a city, is locked up — because you are saying your app is incorrect and can not be fixed?

Professional, knowledgeable, informative,and polite. The entire experience from the sales to installation was explained fully, questions answered openly, very responsive to MY needs and concerns. Tech took the time to explain each piece of hardware and assisted with the cell phone, email and of course the control panel in great detail that was easy to understand. The experience was above satisfactory....more so than any other service I have encountered. BRAVO to the company and to those agents that assisted me. I feel safer even before the tech left my home.

Monica was awesome!!! Walked me thru the entire process very clearly and professionally!!! Great employee!!! I’ll refer several friends to this safety tip!!! I’ll save money on my homeowners insurance also! Win win for our new home. Thank you Vivint.

The installation technician, Justin, was very thorough and kept me informed throughout the entire process. He made great recommendations regarding installation of cameras and other security features. The technology works great and exceeds expectations. The installation did take longer than expected, but I feel very clear about what is installed and how everything functions. Would highly recommend Vivint!

Amazing staff Luis and Kris did an amazing job! They were able to get this system set up on the same day and had patience explains this to my mom so that she understood how the system worked. Thank you for such amazing service. Referrals coming your way!

I’ve had the security system for less than 24 hours and am already disappointed. The wireless window contacts do not stick properly and fall from where they were installed. I had to fix one before arming for the first time and the family was awaken by a false alarm because a different contact fell out of place. The direct 2 way communication that was promised didn’t happen either after the alarm went off. Should have stayed with the local security system company.

Very friendly. Knowledgeable. Efficient. This guy was faster than the schedule. He went through everything in detail. I would recommend this service and Philips to any of my friends looking for security service.

Robert very good. And professional. He took the time to show us all the features. I would recommend Robert for future installs. We love the modern system. We had to old System with no features. I love the new system. I could arm and disarm with my cell phone now.

Everything sounded really great from the sales rep. But after that everything went downhill. First of all let me just say that I missed out on something that was really important to my family. All because at the end of the pitch and sign up. Oh the tech will be here in an hour... wtf. I have things to do. If you would've said that in the beginning I would've said no. So now I have to wait 5 hours of my day to get this installed. The tech arrived at 4:20pm and left at 8:55pm... wtf my whole ** day gone. This is not the end of my review.

Brian was very knowledgeable. Dan installed system. We can’t wait to use it! We’ve never had a home security system before so we look forward to having the system in place for our peace of mind. I really love the camera feature which will allow me to keep an eye on my children while they are outside playing.

Jason was very respectful and was open to answering my questions as he completed the install. I felt comfortable cleaning my home while he worked and he made sure I understood how to use the system when it was installed.

Jose ** was awesome, very knowledgeable about the service. Help guide me on why I should change companies and so far I'm really happy with the decision to go with your company. I will recommend to friends and family and some of my co-workers, the installer Sergio was as well very helpful. He actually made sure I was happy with the new system and placement of the equipment and walked me through the key pad and how friendly I.

I was in the market for a security system after my DIY version shortened out while I was overseas, leaving me blind to my house. I had done some research but did not expect to be blown away so easily by Vivint. Same day install! I was able to get a great deal, under what I anticipated spending; and couldn’t be happier. I hope I never need the system but I am glad to know it will work when should I need it to.

Amazing customer experience, great technicians, very informative, quick installation, made it easy to learn! Thanks for keeping my family safe. Cameras are clear door bell is amazing. I’m glad my animals don’t set off the sensors. Happy Happy Happy Joy Joy Joy. I feel tons better knowing house is safe.

I am so pleased with my Vivint home system. The technician was on time, professional, courteous & answered all of my questions. I would recommend vivint 100% to any of my family & friends. It’s the best decision I’ve made in 2020!!

Cecil did a great job installing and explaining the equipment. He was courteous and tidy. He walked us through everything and we feel comfortable with what we have. Looking forward to using the system. I will definitely recommend Vivint to a friend.

He was AWESOME AND I cannot thank him enough!! Professional, knowledgeable, helpful and more. He went above and beyond to see me through the process and I felt comfortable after that. Glad I chose Vivint because I am going to feel safe and secure.

The Vivint employee that helped us out was awesome and was very friendly. He clarified every detail on the Vivint program they had and explain it very well. He took us step by step through every function on our products.

The tech that came out Luis was GREAT and I love the products. He helped guide me through the process with the setup and everything. I would really recommend it to a friend. I really love how I can now watch my packages when they get dropped off on my porch with the doorbell camera.

Dustin has great customer service working at my residence along with him guiding me thru everything that was in the book to showing me on the panel. He also made my great grandma feel at ease with letting her know about Vivint. So I would like to say thank you Dudtunan Vivint for your wonderful service that you guys offer.

Our installation went extremely fast and easy. Our technician, Tim, did a great job explaining the features and uses. Due to the weather he will have to come back to install our outdoor camera, but we got that rescheduled before he left. I would highly recommend to anyone!

Representative was excellent on the phone and the great service didn't stop. The installation professional was excellent as well. I'm already telling family and friends about my service. I'm sure that this is the way the company operates. Thanks again.

Demonstration and Installation. I was not prepared for them to be here because I did not receive a reminder text or phone call. But, I’ll be honest they were very patient and understanding despite I was moody at first. I was not expecting them to install some items that night. Overall, I am very pleased.

Craig was knowledgeable and friendly. Took his time to explain everything to us so we were comfortable with the system. Will definitely recommend him to our friends and family interested in a system like ours. I also like that he was willing to give us his personal information in case there was any questions he could help you a with.

Absolutely happy with my overall experience from my sales man to my technician!!!! They both did an amazing job making me feel so comfortable not a (cable guy type of feeling) more like a friend helping you type of feeling!

The sales rep William ** was very knowledgeable and friendly. I would highly recommend Vivint to my neighbors. Also service was wonderful and stayed very late to finish install. Then he took the time to explain everything and help us understand all the new equipment which was very user friendly.

Wesley was wonderful, he only sold me what i needed and only that. Great salesman, he did a phenominal job. I couldnt have been more satisfied. He made it a fantastic experience. I will highly recommend him for all my wealthy friends who need security systems for their home.

Love our new alarm system. The tech was Very knowledgeable and helpful. Install was very quick. Setting up the app was fast and easy was able to get set up in a couple days. Overall was very happy with our experience.

My tech was AMAZING, efficient, cleaned after himself. Explained all my equipment. I am a customer for life. I love Vivint’s products & customer service. I will refer my family & friends to Vivint. The pricing is right as well.

Installed products and explained the equipment very well so that I understood how to use it. Was very considerate and took the utmost care of setting up the equipment in the household. Came on time to set up the equipment.

Kajsa ** was extremely helpful and polite when changing my account over. I can tell she loves her job and is a true asset to the Vivint staff. I’m pleased her warm personality and service. I’m extremely satisfied with my Vivints security system.

Installation tech was extremely knowledgeable and very easy to work with, he gave honest recommendations regarding equipment install. Sales staff explained service and equipment well and there were no surprises. Equipment is very user friendly. App and control panel operate very similar and tech explained the differences very well.

Nice Tech, very personal and knowledgeable! Installation was easy and explained well. He was very considerate and friendly. He made sure everything worked for the flow of our family. Customer support seems friendly to this point and ready to help!

Chris our salesperson was very knowledgeable. He was very thorough going over everything. Matt our installer was pretty quick in getting everything installed and go over how it works. Great job from both! I will highly recommend Vivint. Thanks!

My tech was great. Worked hard to get the job done. He showed me how to work my panel. Showed me different views on my camera. He communicated well asking me my opinion of camera installation. One the installation was done. We tried different features on the panel. From password changes to adding more people on the panel.

I definitely will refer a friend, very please with my cameras, service was good. Took his time to help us install on our phone. Very helpful, He made sure every was perfect before leaving and making sure we was satisfied, thank you so much for your service.

The technician was knowledgeable and friendly. Took the time to explain and set up system. System is easy to use, screen and easy to navigate. Camera feature great added feature for security. Window break sensor great added features. I would recommend to my friends and family.

Great install. Tech was great from start to finish. He was very knowledgeable of the system and was able to answer all the questions we had. Will differently recommend to all our friends and family. Thanks again Jeff. You are awesome.

Definitely, technician Victor was quick and efficient . Explained how to use the system easily. The set up was fast. I love my security system. Just waiting on cable and WiFi to hook up to view home in my phone. Donna

We moved into a 1920s stone home and I was very concerned with balancing the modern technology of Vivint with historical detail of home. Our technician, Brandon, was very thoughtful about the placement of wires and panels. He conferred with us before putting anything in the walls and even modified our order to fit the modified needs of the home.

The tech was very helpful and the explanation very clear how to use the panel, thermostat and other products, comments about the company, how long he was working for it and how advanced is the company on new technology compare with other’s company.

My service was excellent from start to finish. My tech was extremely courteous, patient, explaining everything in detail. Going over information as many times as needed, explaining the same way each time. His product knowledge exceptional, and his delivery fantastic.

I had a wonderful experience. Travis and Monica were absolutely amazing in every way. I highly recommend this company and these lovely people. From the very first phone call, to the prices, down to the install. Everything was made so easy and I couldn’t have have asked for a better team to work with. Thank you Travis and Monica. You both were outstanding!!

Richard ** was wonderful, courteous, informative and very polite. I would recommend this service to anyone. The system has given my family a sense of ease and security. The installation was quick and clean. Along the way he explained everything even I asked him twice.

Fernando was our pro and he did an amazing job. He went over everything with us step by step and really allowed us to understand how easy Vivint Smart Home is to control. Installation was quick and easy and I do believe we got all that we needed. Happy to know my family will be safe with Vivint.

We called earlier this year cause my cc was compromised to change billing. We then moved a month ago and called in and they advised the cost of the equipment to buy out contract. We then transferred service. I now have a collection account for the equipment from Citizen Bank. The product is a good one but not cheap but the sales tactics are horrible. Customer service polite but inaccurate almost every call.

Our installation tech Robert was awesome. Very friendly and professional, took the time to explain everything on the security system and how to use it. He arrived on time and finished in a timely manner, left phone number to call for follow up questions.

Our installer did a great job to suit our needs. He got us connected via our phones and explained how to use the system and cameras. We added the doorbell camera at time of install and it works great. Prices are reasonable.

Nice friendly and very helpful. He took care of all the questions I had and explain them slowly so I could understand. Helped me with my phone and how to work the devices. He also Cleaned up behind himself and made sure I was OK before he left with understanding the system.

Installer was great very helpful and thorough. Answered all my questions and set up the system the way I wanted. Would definitely recommend overall. Very satisfied with the setup and I know I will be here with the service as well.

William **, our technician, was awesome. He was very kind and knowledgeable and did an efficient installation. I am impressed with the service so far. The touchscreen is very simple and easy to use. We are very pleased with our purchase.

We are very happy with our experience with Vivint. All of their representatives that we have had contact with have been excellent and we would recommend them to everyone. The equipment is excellent and we are very impressed with the quality of everything.

First I wasn’t originally going to have my home hooked up until 11 days from when I called, but then. They called said a spot just opened. That same afternoon the tech came out got everything installed despite having to go to a neighbors house to use there WiFi to set up the console, as I had not moved in yet and didn’t have any internet service yet. The tech took his time to make sure all my questions where answered, and go over the equipment with me. Not only was the service the best, but the equipment is super easy to use.

The installer was knowledgeable, professional and cleaned up after the install. No problems with the system and he explained how it works very well. The entire process was pleasant and I would recommend Vivint to anyone. Great job Vivint.

Due to SAM'S Club membership we received a great offer for installation of sensors and a discount on a doorbell camera. I have been wanting to get my Mom some sort of camera system for peace of mind and this will definitely help with that.

The salesman Preston was friendly and explained everything throughly and showed us what we’ve been looking for. However the installer came at 9 pm the same night we signed contract, we have 5 kids under 4 so we thought that was too late. He did come back the next day and was nice and walked us through everything, but left the material boxes and the saw chips from where he drilled into the door without cleaning up.

Two years ago, December 2017, we had a Vivint Home security system installed. We were initially told the monthly monitoring cost would be close to $25/mo - but, it was actually closer to $55. It's a standard alarm system; 3 door entries, 1 window and a motion detector. The ongoing cost was simply related to monitoring. I specifically asked our installer if we were considered month-to-month (which was the reason for the change in the first place), to which he responded that we could cancel at any time. So, there is no contract? No. Great, so I thought.

The installer was professional and answered all questions and concerns. He made it easy to understand and operate. He showed where security was needed and now I feel secure. He arrived on time and got right to the job. My system works perfect and had features that truly amazed me!

The tech had the wrong information regarding the price of my fee. We could not get it resolved until they got in touch with the person I set things up with. I was able to text him finally and he stated he would take care of the monthly fee. Other than that everything went well. The tech was very knowledgeable and very helpful to me.

We’ve only had the system for a little bit but so far it’s been really nice. It’s made controlling the heat much easier and I love the doorbell camera. So far so good and I’m looking forward to seeing how we use it in the future.

Malisa and Cody were wonderful and so far we love our new security system. I would definitely recommend this company. All the images are so clear and we feel secure. The doorbell is my favorite and I love that I can talk through the cameras.

The technician who came arrived on time to begin with. They checked the existing system. Installation was done in a timely manner. They explained the process in simple terms. They had great customer service. The system is working great. I would recommend to friends and family.

Jared **. Did a nice job clean and fast. Went to Sam's Club. Inside the store they offered the service, next day. Jared shows up at my house he showed me and told me how it works and. Now I feel secure in my house.

From the sales rep to installation tech, both service providers were to the point and fully knowledgeable. Loved the attention to detail and time they took in making sure all my questions were answered. They helped stay within my budget and I still got the security I wanted. I would most definitely refer friends to this company.

Very informative and patient with all questions asked about the updated devices. Friendly, helpful, and good customer service. I needed a reasonable prices that my previous security company did not offer. I will recommend Vivint security to other people and close friends.

This was a very good experience and will recommend Vivint to anyone. The technician was very patient and informative. He made sure I knew how to work all the equipment before leaving. He was also quick with the installation and cleaned up after himself.

Felipe was so professional and did a wonderful job with the install! He walked us through the best placement and product selection for our home. He made sure we also knew how everything worked before leaving. He was kind and polite to our kids as well. The system is working well so far.

People friendly, with experiencia and professional. Excellent, Good equipment for home security, easy to use. The seller and the technician explain the functionality well, the most important thing is home security at an affordable, affordable price, you can guard the security according to your needs and your economic possibility.

During the whole time I spent talking to your customer service agent, Hans, I really felt like I was taken care of. In addition, the tech guy I talked to was very patient, which I appreciate. They both made me feel comfortable to be your customer.

The workers and work was done professional. Everyone was friendly and knowledge about the system. Kept untouch to let me know about the time they would show and if they were running late. Thanks Hilary, Eric and Matt. Job well done.

I like how interactive the Vivint security system is. The surveys and feedback they request is part of the unique service that is offered. I really like the ping camera. The Tech Maleek was very knowledgeable and is the face of the company and represented well!

Excellent choice for home security. The best customer service and technicians I have experienced. I ran into an issue with cancelling another service provider and I was able to work out a solution that worked best for all. The best hardware on the market. The only company that I found that provides access to the last 30 days of video and not have to manually delete videos to free up storage space in order to continue recording. Professional technicians for install and service calls. The sales rep was very clear with explaining what they offer. Very good interactions with me as a customer. Pricing is very fair for the quality of service they provide.

My technician was Jeff, he was very patient and understanding, also he took the time explaining everything as he installed my system. Five stars ???? for Jeff & I would really recommend him to anyone. Excellent job and very professional.

My tech, Shane, went above and beyond to make sure that I understood the Vivint system as well as how it interacts with the nest system. I was worried I was in over my head buying a home with so many “smart options”. Shane alleviated those concerns and I am so happy with the unit and with Shane’s exceptional customer service.

This a review not necessarily on the company but on its sales rep. Her name is Jasmine. First she very courteous, well informed, patient to answer questions, and very interactive. After several minutes Ive felt like she was a family friend. She ate dinner with us, we had a gazillion questions and she answered all. She made an assessment of what we needed which coincided exactly with what we needed. I don't care for the monitoring service, however, I like the equipment she offered. Answered every question my son had "techie' making us satisfied as he gave us the thumbs up. He supervised all installation. They were at our home till the job was done. 0130. I give Jasmine 5 stars.

The personnel was a pleasure to do business with. My only concern is the split of the bill. I really hope that can be resolved in which I have faith that it will for I’m enjoying your equipment. Want to thank you once again for choosing my home.

From the sales process to the install, this was a professional and efficient experience. The install was smooth and quick. Installer was on time, clean and courteous. He was knowledgeable and made me feel secure. The rep followed up after to make sure the install went as planned. Definitely pleased so far. I’d recommend them to any of my neighbors.

Vivint Smart Home is the absolute worst home security system provider. We only signed with them because the sales rep Cody ** said we would have one year to cancel penalty free. He completed all the paperwork on his tablet so we couldn't see it (even filled in our names and address incorrectly). Now 6 months in, their equipment is malfunctioning and when we try to cancel they are refusing to honour his verbal commitment and locking us into a 5 year contract.

Installer was great! System works great and looks great. Worked through some issues and was very professional. Camera and panel are a big improvement to our old system and we are very happy with the results. Thanks for a great experience. I Will use Vivint in the future and with my other properties.

The installer was very friendly and answered all of our questions. He was very in depth in explaining how the system worked and he provided excellent service. The service works great and helps us feel secure. I will recommend with family and friends. Thank you Vivint.

The technician was professional, timely and made sure I understood the process. I just got installation today but already enjoying the cameras. The only thing is my front camera picks up everything that moves because I didn't set a perimeter. Need to work on today so it cuts down on notifications.

My work order was not correct. At time of install was being charged $200 more. My discount was not updated. My $9 fee at time of install turned to a charge of $540 removed from my bank account and now I have to wait 3-5 working days to get credit and in the mean time I have other transactions trying to go through. My tech did not notify me of my security word at time of install. All this on my first day with Vivint. I should have stayed with my previous provider.

Install camera. Everything went well, the technician was very kind and pleasant. Explain everything to me about the system. Everything went well and made sure everything was done correct when he was finished. He went over everything for me and showed me how the system work.

Justin was great and so far everything is working as expected! We like the features and it is a major upgrade from the system we had previously. I am hoping we enjoy the system for many years to come. I would recommend Vivint to other friends and family.

Chris and the staff who came to present were amazing, informative, and helpful to build a package appropriate for our family safety needs. Thankful to them and the Vivint system! Now I feel safer than with the company we had previously.

This was a great experience! Professional and courteous rep RJ came out to my home - advised me what would work best for what I needed to feel secure and made it happen during my timeframe and budget. I never felt pressured or a hard sale approach. I am very happy with my new system.

Donnie & Jordan took their time explaining how to use the system to my family. They answered every question, regardless of how silly it seemed. Both of them were extremely friendly & really listened to what our needs were and designed a system that would work for us.

I purchased a Vivint Home Security System recently. The salesperson was very friendly and courteous. The installation man was very knowledgeable. The system is very user-friendly. I like the features of the system, which allow me to see what is going on around my house. I feel good about my purchase.

Sales brief was straight forward, 5 stars there. Equipment is pretty expensive. The install was very rushed and not that good. I thought the system was going to be hard wired before holes were drilled, holes were drilled. Just got the wires to come back out the outlets and plugged in. Installers did not have proper hardware to get power to the drive way camera so it is off line until I find a way to plug it in. Install was not done clean at all, with that I'm dissatisfied and disappointed..

I wish the price wasn’t so high for cameras. I would’ve get more to monitor my whole house.

I’m happy with my purchase. Colt the rep, Dan the tech manager and the other tech (sorry forgot the name) were very informative and friendly. They CLEANED UP after installing the equipment. All around very nice crew. Thank you all for your help in securing my home.

The first representative I talked to was not at all kind and considerate, II representative that I talk to informs me of the service and was very polite depending on the equipment and quality of the service of yet which I have to experience what I recommend Vivint as a home monitoring system.

Vivint was wonderful, until it was time to move and we needed to cancel our service. Then, the headache begin. We are currently in a 2 month battle of cancelling our service. We paid off our equipment, and Vivint is trying to still charge us for our service in an Oklahoma home where the current owner is already paying for services with our paid off equipment. This is called double dipping and illegal. So, on October 30th we were told by Daxon that we would not owe anymore and that everything was settled. However, we received a call from Daniel today that said the cancellation wasn't complete. So, after going through the entire ordeal and explanation again, Daniel said this would be resolved.

The sales rep was amazingly wonderful. Zero issues. The install guy was late for the first appointment so I had to reschedule for the next day, even though there was some issues, he took care of everything quick and effectively.

Well today is the first day of my service. The technician was good. Went over everything very well! I’ve heard nothing but good things about the system. I hope my experience is just as good! Very very very pleased so far!

Josh was super helpful and went out of his way to make sure our equipment worked optimally and that we understood its operation. He didn’t seem impatient when we asked questions, and took extra precautions to make sure we didn’t encounter any future issues with the system. Great technician!

The gentlemen who came and installed the system was very helpful. He was knowledgeable about the system. If I ever had to install anything else he would be the one I would want to install. The customer service representative was very nice and ensured I had someone come for the install immediately.

I had a real bad experience with this company. The sales reps lie to me about everything and had all my paperwork screwed up! He did all kind illegal things that he shouldn't done. I end up with no service or equipment! I'm a very unhappy customer!