Vivint Reviews

I have only had the system for one day and so far it appears to be awesome. However, I am still waiting some backorder items to be installed. As far as the customer service, the sales person and installation tech were both extremely professional, knowledgeable and courteous. Please keep up the professionalism and courtesy when dealing with customer. Can't be stressed enough... the system will do the rest.

The only thing that I am not happy at all with is that after everything was said and done is that the light on my garage door button doesn't work now and I even had the tech try to fix it while he was here and he just wiggled the wires and said, "Oh well, that doesn't make me happy." Other than that, the tech did an amazing job. But I would really like that fixed.

My backyard camera is always out. It gets fixed then right back down. Everything else works perfectly fine but I’m so frustrated with this camera. A technician came out to fix it and it worked for a couple days. I spend over an hour on the phone with tech support before they actually sent someone out to fix it! I don’t have the time to be on the phone for hours with tech support before they finally send someone out! Also they want to charge a fee when they send someone out. I can understand if the problem is mine or my family's fault but this is an issue with the camera!!! Giving 4 stars on customer service because of the technicians not the tech support phone call!!

I have been without seeing my Front Door Camera Events/Front Door lock system showing for about a year now. Had a Technician come to my home to fix it but was not able to fix the issue. He stated I would have to wait for the next update then it will work and it's still not working. My front door lock is not working when we put the code in it does not take it. I'm very frustrated with this equipment. I pay $110.00 a month for a system that is not even working correctly. I'm really looking at end my account with your company. I even recommended a friend of mine about your company and they became a customer of your company. And this is what I get is issues with your system.

The screen on my control panel had frozen; nothing could be done to impact the security system. I called for help. I was told to unplug the system from power and unplug the battery in the control box in the closet; which I did. That didn't help; the frozen panel remained. Then I was told that I needed to get an electrician out to figure out how the control panel was wired. I said that I wasn't going to do that. I was told that until that was figured out, a service person probably couldn't help. I asked if I turned off all the power to the house and unplugged the battery in the control box, would that help. I was told that should do the trick.

Need to update hardware and software to be compatible with smart home technology, and integrate better with other products, hardware, ie Amazon Alexa. Hardware could be faster to connect and need to be able to have complete control when away from the panel and use app on phone. Right now app is limited and if a change needs to be made and you are away from home, a lot of things can't be done. We actually lost function when panel was upgraded.

The facts: already highest monthly service out. Regular price increases. The product failed during a break in, I have a camera which records the trees blowing in the wind but not someone entering my property and stealing. I was double charged for additional equipment after the break in because what they installed and offered was clearly not sufficent. Took 5 phone calls multiple hours of back and forth with their "customer service" representatives 2 of which agreed I was double charged and would refund my money. Nothing ever happened. I was never returned my money.

I was told by one employee the alarm went off once then someone else said three times. But the police were only sent out 2 times. Finally getting a hold of someone who resolved the problem in stressful two ordeal. I didn't get my money back from the police because you couldn't write a letter stating it was mistake your part malfunction in the system. However, you credited 60.00 to my account.

We started out very pleased with Vivint but for the last year and a half our system has had several problems. An alarm sensor in the bedroom doesn't work and when I called Vivint they told me they'd send a new battery. I tried the new battery when it arrived and it didn't work so I called again. This time they sent a new sensor and it still didn't work so I requested an actual person to help me and was refused. Instead, they said they would send me another sensor which spoiler alert didn't work.

So far I am only somewhat satisfied with Vivint. I plan to cancel them once my contract has ended. For one, they are entirely too expensive for the service and I have an old panel that constantly needs rebooting. Vivint will not upgrade my panel. For some, they love it. I'm not impressed.

Installer was very professional and knowledgeable and She was on time. She answered all my questions and concerns. Thank you very much, Megan. I was very impressed with her knowledge. She also very patient with helping set up my phone.

Our hallway monitor sensor caught something, and alarm was triggered, Vivint called my wife, said police are on the way. NO POLICE WERE EVER CALLED!!! She waited in driveway, still no police. She called the police. No call was ever made, TOTALLY UNACCEPTABLE!!!! If it was possible we would walk away from this pathetic excuse of an alarm system, VIVINT should be embarrassed and ashamed of this total failure!!!?

The system never works! I quit lying because all they have me do is repeat the same steps with the same result! After “doing me a favor” and sending a tech out the system once again quit working after a few hours. Doorbell camera has worked 2-3 weeks out of the almost 2 years. Just plain garbage!!

Recently, we called Vivint to complain about the amount of our monthly bill. We have been on service for over five years and have friends who also use Vivint as their security service, but had substantially more service provisions for the same monthly bill we paid. Because of my call, I was able to receive an additional device installed and also get a significant reduction in monthly cost. We did get good service, just had to complain a little to get it.

Sales rep told me that he would give me 30 days to cancel the system if I didn't like it and that everything would be put back exactly the way it was if we gave them a try. Tech came to install the system and said I really only had 3 days to cancel. I cancelled the next day and the techs came 2 weeks later to pull the system but refused to patch holes in my walls (the lesser of my worries) or reconnect my existing system. For a company knocking door to door (in a community that has signs post for no soliciting, and telling people how much they care about the security of our homes) to leave us less secure than when we started based on a salesman's lies is unacceptable.

For years things have been working fine. Recently my panel won't stay connected. This is frustrating and I feel like it won't work right until I upgrade. A rep came to my house and offered me an upgrade soon after the problem started. I am not eligible for what he was offering though.

Called as soon as alarm sounded and dispatched police. Felt secure being away from home, knowing our system and the Vivint team were keep our home safe. Very speedy response time to alarms. Feedback on open doors has also been very helpful as well as the cameras we have installed.

Installed security cameras thermostat all in a professional manner. Highly recommend to anyone willing to have an alarm system in their home boat RV trailer. Can't go wrong with this system. Get yours today or tomorrow or whenever you can afford this incredible high tech security system.

We are having issues with pigeons on the roof. I’ve called and complained. No one has called me back about this issue. Also our electric bill combined with your charges is more than what we used to pay without the solar. I’m still not understanding your billing process and no one has returned my phone call about that either your customer service is really really bad.

We had issues with our cameras off line and not being able to fix the issue. We called service, they tried a few things however found the same problems we found. A technician was sent in and the problem was solved. We are very please with the way Vivint handles issues, getting the problems solved in a timely manner.

The install crew was great enough to make me want to be a life long customer. From ensuring my questions were answered to providing contacts and follow up advice, I was completely covered. I didn’t worry about anything during the install and the system is working great. Great quality equipment and the service has been phenomenal. I’m excited to be a new Vivint customer and can’t wait to use the system to its fullest.

System keeps going offline, front doorbell keeps going offline, now the door lock itself isn't working, it's stutters when it tells us if the doors are opened, hesitates, pauses, all-in-all the system is not doing very well. Very frustrated with I need to contact customer service quite regularly for assistance. Today the alarm malfunctioned on me, very frustrated.

Technician was amazing. Explain everything thing great, was very knowledgeable about the equipment. Would definitely recommend using this company. Cameras show clear, alarm easy to use. Downright a great experience. Technician was on time, called when he was about to arrive. Also made sure I had all the right equipment that I wanted and needed.

Amazing customer service. The work was done swiftly and very low impact. You could hardly tell they were there. The prices were fair and there was no upselling during the install. Carl was very professional and I would recommend his work to friends and family.

Ed was very nice and helpful! He went above and beyond for service, I hope the ongoing service will be the same! I'm not a big fan of the FaceTime acknowledgement part, the mic was having trouble connecting, and during my struggles with the app, my car got towed! The car getting towed was def my fault but I was too engrossed in the acknowledgements I didn't even notice! There was an issue with the door sensor and Ed came back first thing the morning after to fix it, very good service!

The sales associate Ethan was very nice and went above and beyond to help find the right products to best suit our home. The installation associate Derek was very polite and quick and quiet while installing our new products. We had a great experience with the company.

Vivint was the worst experience I have ever had as a consumer to this date. Vivint has pushy salespeople and then the installer does a really bad job leaving holes in your walls. 4 years down the road we want to cancel because we are moving into a house that we will not own, and they charged us $1500 to cancel. This was not disclosed at the time we signed up but apparently there is nothing we can do about it. Now another 6 months later I got an email from them stating they were going to start charging us again unless I called them to tell them not to. It is like a nightmare that never ends. Vivint appears to be a security company but they are the only real crooks we have encountered.

They were direct and gave us so much information and instructions. They were passionate and answered any questions we had. We really appreciated all their hard work. We feel much safer and confident when leaving our house. Thank you all you guys did.

They are always on top of things in the alarm world. Always calls when there is trouble at the home area. I would recommend them to anyone asking... Call them and you will not be sorry... Good customer service. Polite and helpful.

Vivint is a very good company. Customer service and technicians do an amazing job keeping you safe as they should and their prices are fair. I would recommend them and done have so to my neighbors and friends and they work with you should you ever a problem with your equipment. They hold promotions to make sure you get the most value for your money. So I would recommend them highly.

We signed on with Vivint a little over 3 years ago. We were repeatedly assured that it was a 3-year contract but have recently discovered that our sales rep blatantly lied to us and we are locked in for 5 years. We have tried to establish contact with this sales rep and his manager. Neither of them are returning our calls.

Since I have had Vivint services I have spent more than 16 hours working and troubling shooting with Vivint technicians. I originally asked for the shortest contact possible with Vivint. Their sales person told me 36 months. I have had multiple panels and cameras. If you had Vivint before the techs leave the old equipment in and don't even install new batteries in the equipment. The door bell is hooked into the existing doorbell and is disconnected. If the panel goes out you are to off a door bell. The sound coming from the panel is not loud enough to actually be heard throughout thr house. One of my previous panels got locked into the armed positions. Needless to say it was a mess getting this fixed. Vivint is prompt to take people's money but their customer service after that is downright terrible. I am looking forward to my contract ending.

Fast response and accurate analysis. The rep was friendly and efficient with our time. Made sure we were taken care of during our chat. Used the contact support chat feature and was easy to use and rep had easy to follow instructions for us.

This product is very unreliable and the customer support is horrible after the sale. The follow up and fixes waste tons of your time. Several failed logic boards, which result in false alarms. Cumbersome to fix and very long lead times!

The technician did not have the sign to place in the yard. The batteries were low for the door and had to be changed twice. He promised to come back with the yard sign and never followed through. Please send sign as soon as possible.

The experience has not been good, except for the initial installation it has been one problem after another. We have made numerous calls to fix the doorbell and its camera that just suddenly stop working. Now we have our alarm, after a few minutes of being turned off in the morning, randomly start beeping that we need to turn off the alarm. I havent bothered to call it in as the 'repair', as with the doorbell repairs, will be an hour on the phone troubleshooting.

I have been blessed not to have any home intrusion issues thus far. The system is reliable and acts as a deterrent. It helps because in my community everyone around me has some type of security system for their safety.

I am very displeased with the load notifications that I have received when my payment fell behind. It’s invasive, it’s a violation of privacy and a tactic for bill collection that I am sure violates some form of fair credit collecting.

It is good when it works but half the time it does not work or is unreliable, panel has to be frequently rebooted. And rebooting is long laborious process - even after rebooting, it takes a long time for cameras to show up. Thinking about changing providers in spite of the fact that we sunk a lot of money into this.

We have been broken into our truck 2X's & have several people in the front & back yards not being caught on clips. I have contacted Vivint several times and told them how dissatisfied we are. Even had a not so good person sleeping on our front steps not caught. Had gone on holidays and had someone park in our back parking and can't view clips or open them. Very dissatisfied since the day we got the system. Angry customer!!

I ask to delay my draft for a few days because my funds would no be available until then. I was told yes but the draft went in anyway and cost me $35.00 NSF fee addition to the draft. I am not a happy customer.

Great, fast, efficient, smooth and friendly service! Roden was very helpful and knowledgeable! Roden showed up on time and explained everything to us. Great education on the usage of the alarm system! Thank you! Service is excellent, very affordable and very compatible with our IT and smartphones!

A customer representative name Ashley and I talked on the phone about setting up a technician to come out to install two new door sensors. She gave a 0880-1000 hrs time frame for today to install the new door sensors. 10:00 came and went, no technician came nor called. I called again and with this another representative we discovered your Ashley either lied to me or she was pulling my leg about today's scheduled appointment. So now I got to wait for another phone call to have another appointment set up. If satisfaction is not met, I will cancel my contract with no penalty on my part. You have failed in my eyes on your end of the contract to provide customer service. This has been the worst service I have had with you people. **. I demand a response now. Give me a good reason not to kill my services with you.

Eldon and Gentry were very professional. They were polite and quick to finish. They helped me decide where to put the cameras and Eldon did a great job explaining how to use the system. I would definitely refer a friend to them.

I called multiple times about different problems with my equipment and they didn't document it or send a technician out or anything. When we tried to upgrade equipment they refused to upgrade for us. We also received problems when trying to disconnect services after we told them we wanted to discontinue service when our contract was. Definitely not worth the amount of money we paid every month.

Sales Rep was extremely courteous and professional throughout the entire process. Sales rep was very knowledgeable and he answered all our questions to satisfaction. Sales rep clearly explained all pricing information and service features. Installation was smooth and as described by sales rep. We will definitely recommend this product and service to others.

Thanks so much to the technician. He was very helpful and he explained all the systems and was very polite. He really went above and beyond to make sure we understood all the things about the system. We are very satisfied with the results and we will recommend Vivint. Thanks to the technician again for such excellent work.

I was referred by my mother in law who already uses Vivint. It was a great experience from start to finish. They were helpful and experienced. They answered all our questions from phone call to installation. Did not regret getting them.

Excellent customer service and response time for an incredible price. I would definitely recommend it to friends and family, and have! We can't say enough about their product, quick installation, and personable service! Please feel free to reply to us for further accolades.

We have issues with the app logging us out. When we called in for to check on our home there was a hold time. When your alarm is going off there is no time to hold. They should answer right away. Customer service is very friendly.

With the system everything is good. With the onslaught of doorbell cameras and security systems now I feel I’m paying too much! Good system but I should of checked around for better pricing. Doorbell camera works good but the other camera is not quite adequate for my place. Probably need another camera but I couldn’t afford the extra price. The equipment is very expensive.

Sneaky “upgrades” renew your contract without explicitly telling you that. We had a new camera installed and it renewed our contract. The service and equipment is super expensive and you can’t get out of it if you’re dissatisfied. Equipment and panel was constantly buggy and we were constantly calling customer service. My advice is get your own cameras or use a different company! Constantly telling friends and family to steer clear!

If I could I would have given this company no stars. This is the worse company to ever have as well as the worse customer service out there. If I could I would have canceled but I am stuck with this company until my contract is up then I will cancel them and go with another company. Point blank I wish I could have gotten out of this contract when I tried and was told I can't and have to pay, they suck!

I am very disappointed with this company. The only thing they care is to keep you in contract so they can get your money. My contract was expired but apparently I renewed. No signature was ever found on the documents I requested. I try and try to talked to them but again they only want to make sure they get their money!! If I wanted to cancel I needed to pay the remaining of the contract??? How is that gonna help? I am still trap in this contract! Reducing my family's meals to have money to pay them!!!

The sales rep was good for starters but rushed the sale. I wasn't told he was running a credit check and at no time was I informed this was not a monthly contract. My rep rushed through me signing the paperwork and then didn't even give me a copy. After being injured at work and losing a big chunk of my pay, I called Vivint because I couldn't keep up my payments. I was then notified it was a 2 year contract but they would waive 3 months and add it to the end of the billing. That didn't happen so I called again and this time I was told it was a 5 year contract. Vivint can't even keep their story straight.

I love the technology and all the devices. I feel like my home is safe from intruder threats. I don’t like talking to customer service and usually avoid it at all costs. When I do, it usually lasts a few hours with me getting transferred between multiple agents who don’t have proper access to fix my problem. I use Vivint for my rental property but not my residence.

The idea of the system is great but the system itself doesn’t function accurately. I struggle daily to use the doorbell camera and audio as well as the indoor camera and audio. I also don’t get a notification someone is at the door until after they have gone, it’s over 30 seconds before I am notified. I have called the customer services multiple times trying to figure out why but in the end I am stuck with the product until the contract expires. The other products such as the alarm, door lock and garage door opener work great.

I have been very pleased with my Vivint security system. While away from home, my furnace went out and the inside temperature started dropping. Fortunately, the security system alerted me by phone and I was able to get a furnace repairman. Averting the possibility water pipes freezing and preventing major damage.

I still can't log into my old account using Vivint Classic App. It won't allow me to change or updated password. The Vivint Smart Home app. is not compatible to our old system. Has several customers Service Rep. to work on problem. They can't solve problem.

Wait time to speak to a live person 20 mins. I replace the batteries C12 in the door almost every 60 days - No reason as to why frequent new battery is required. Charge for service appointments. Way TOO Expensive.

I talked to a Vivint agent about a month ago asking if my contract was up since they had increased my price slightly and he said no it wasn't up until next September. He offered to lower my rate if I extended my contract for 4 years and gave me a 3 day period to think about it. The next day I was charged a prorated amount with no explanation, when I called no one seemed to know what the charge was for and after close to an hour on the phone they figured out that it was probably because they changed my payment date when they changed the contract.

Our experience has been one problem after another. We called and had service people out time and again for the same problem. I get false alerts all the time saying we left a door open. Nobody seems to know why. My biggest regret is they made us sign a 5 year contract. I'm counting down the days until we can change companies.

My system worked ok for a while but I continue to have issues with it. It fails to record when there’s movement and records when there is no movement. Not consistent. There is no way to change the recording time. It’s set for 20 seconds. Should be recording the entire time there’s movement. Customer service is a joke. They will tell you anything to keep you from canceling the service. My contract should be over now but they insist I extended it and have 2 more years.

Vivint service has been ok so far. The App is the best part. The downside is that the cameras don't work half the time. I have a doorbell camera that doesn't work at all. They couldn't fix it after they installed it. So they gave me cash and basically said sorry. Every time I ask for more or better cameras they want to extend my contract and charge an arm and a leg.

The equipment has never worked very well, with the doorbell camera, indoor camera, and doorbell frequently not working. Getting customer service people on the phone to let a technician come over is painful.... and even then, I have to pay 50 bucks for a tech to come and replace garbage components. I have moved and now I am stuck in a contract. Now my renters are stuck with ** components, and Vivint refuses to turn off services. So now I have to deal with angry tenants. At some point I’ll have to hire someone to go rip all the junk out of my property to ensure my renters stay.

I decided to get a home security system as I had recently gotten divorced and was on my own with two kids. It was pretty easy handling the Vivint system at first, but I’ve had more trouble with it lately. It goes offline easily and the main control pad doesn’t wanna communicate with the other devices that I have. I have a motion detector and another camera. Also, the battery just keeps malfunctioning, even though it’s plugged in. So, it’s weird. And then, it’s hard to get the people out for a repair, and when they’re out here, they just wanna sell upgrade. That bothers me. I just want them to fix it. Other than that, I've had good experience with Vivint's reps. They are very nice, they do a great job and have good professionalism. They are also knowledgeable and willing to be helpful, to get people out there and take care of the matter.

Loved our salesman Maceo. Super professional, informative and very nice. Went over all the options that we could do. Was not pushy at all. Our installer Zach was super friendly and fast. Also on time!! Which is awesome. He went over everything when it was all installed. We may just need to get more of your products in the future. Thank you!!

Dalton ** sold me the system and James ** badge#**installed the system. Both Gentlemen were wonderful representatives of Vivint and ** was such a professional and pleasant installer. Both these people deserve RECOGNITION from your company! I am loving the system in my home.

Vivint reps canvassed the neighborhood several years ago and I was outside working on my car. One of the gentlemen signed me up to the service. One of my other neighbors already had it and they showed me what the system was capable of doing with his. The gentleman was a very pleasant guy. He was very informative and energetic. It was a positive interaction. He was helpful every step of the way once I signed up with him. He walked me through it.

I got a basic security package from Vivint. The sales rep answered every single question I had. And I had a lot for him. The installation went pretty quick. The guys came in and did all the testing they needed to do. If I had any questions, whatsoever, they pretty much gave us a step-by-step of what they were doing. They were very knowledgeable and very nice. Every time I’ve called, the customer service has been great. I haven’t had long hold times. And the folks that I’ve spoken to either known about the problem before I called and were already in the process of fixing it, or staying on the phone with me and make sure that whatever issue I had was resolved before they hung up. So, kudos to them. I haven’t had a complain about them yet. I recommend Vivint.

Your salesmen is a liar and work under False pretense. Jordon ** promise. Don’t pick up. I feel like this that happened to me. Showed go above your head and let’s get down to the real problem. A formal complaint against your company because you allow your salesmen to lie. I don’t trust your company because I was misslead.

Technician Harold was awesome! He told me everything I needed to know about the system. He gave me all the info I needed if I ever had a problem with the system. I am very happy with the service and system overall. I will definitely recommend my family and friends.

For about two weeks I have gotten hourly sometimes every 7 min emails from Vivint about free installation etc. One can't reply and when you try to stop the flood of spam you can't. You can't prevent it.

The fellow who came out was fantastic. He was thorough and so professional! He ensured everything was clear and assured us that we will be supported throughout. He explained each feature of the system and was patient with our ongoing questions.

No one help me, not good service. I am upset, I can’t get in to online pages. Plus no money, work on the weekends that’s what I had to go help from you guys. I don’t really like customer service. For Real.

Vivint was recommended to protect my home. Their sales reps and installers were good. The installation took 45 minutes to complete. I have the 24-hour monitoring and a bunch of devices. The service has been pretty good.

The setup was quick. Customer service was awesome. I will definitely refer my family and friends to Vivint. We were able to get all the devices we needed as well as getting set up within a 30 min timeframe. Thank you Vivint for securing our home. Much appreciated.

We absolutely love this security system. This was the best investment we could of ever made!! My husband is a peace officer and having this extra protection for our family gives him peace of mind NOW! He sleeps better now knowing we are safe! The customer service was top notch!! We are glad we chose Vivint!!!

When I first called to price out Vivint I already had an alarm system but wanted to switch. The amount quoted to me was way off than what I paid when the install team was done. It is as very frustrating that the price per month went up $20. What they failed to tell me was that my sensors that I have now may not work with their system and I would have to purchase, I thought because I told the individual how many sensors I needed that it was included in the monthly bill. I thought telling the guy how many door and window sensors I had, he could then price it out for me and that was not the case. I am very disappointed in the false advertisement as I was told something over the phone and come to find out it’s not the case. The rep on the phone also said he would cover my last bill with ADT to transfer to them but I don’t know if that will happen.

I am not really pleased with the service that I’m receiving from Vivint. The previous owner of my house had ADT and I picked it up from there. Everything was hardwired and when Vivint came in, they just tied in to what was already here. I then added glass breakage and carbon dioxide sensors to the existing system along with the outside cameras. Vivint came in and took my old panel away and added a new smart home panel. However, everybody is not really on board the technology with this particular system.

A person going door to door told me about Vivint, and with me having had a couple of break-ins years ago and with the way the neighborhood is, I decided it's time to get a security system. The Vivint sales rep told me everything I wanted and needed to know. Their package offers features that suit my needs and they're very easy to assess. I’m a paper-pencil girl. And I’m going into 60s, so this is great. I thought it was going to be hard, but we got the hang of it now. I love the smart features, too. Everything is like ABC. And I also love the people at Vivint. They're knowledgeable. Twice when I called, they knew what I was trying to say to them right on the spot. They know what they're doing, and I love that. Overall, it is a great experience.

Customer service was great, very helpful and informative! Can’t wait to use our new system! The employees were very responsive and respectful, quick to show up and install everything. I would definitely recommend this product to anyone in the market!

Tech chuck was very respectful and understanding. I am very happy how Tech showed me how and easy it was to use the system. Tech also was very clean with his trash. Tech also was respectful by calling me by my last name at all times.

My husband and I already were talking about getting the service, so the timing of the vendor coming was accurate. The only bad thing I can say is that the seller that came said installation would take 1 to 1.5 hrs and it took 6 hits and he did not finish. Has to come back today (we had things to do yesterday).

Everything went well. And fast...very pleased once I???? Remember how to really use it. I have to get use to using the phone part. To turn on and off. In time... Other than that very pleased with it. Mr. **. Said he will come back Monday to help me..??

The process was very easy and quick. Salesman came to my door, which was convenient for me. I was already thinking about getting a home security for a while. The technical was very knowledgeable and explained and suggested additional features such as glass sensors. Overall I’m very satisfied and happy!

We've had some issues with our Vivint system where a couple of the glassbreak sensors were going off really easily. We would come through the front door and it would take a while for it to transmit to the panel that it was disarmed. There was one time that the system actually went off because we had just left the house and came right back in. Still, their reps have been good about calling whenever the alarm goes off. They also helped me work through that issue and told me what I needed to do.

Very happy with our experience from the salesman to the person that installed our system. They were both very friendly and knowledgeable. I liked that it was quickly done but right and showed us how to work everything. Thank you. The ** Family

Home security services were okay. They wanted 300$ to install new cameras that can be purchased for 50$ on Amazon. When I sold my house and had to cancel, I had to pay over 800$ in order to cancel. They are extremely inflexible and don't try to help out at all even when facing tough situations. If you are in a contract and want to cancel you have to pay... I would avoid this company at all costs.

My wife and I were looking for a reliable security system to protect our new home. We originally decided to go with ADT just because it was well known. Well after setting the appointment and having the technician come out to our home not only was he completely rude to my wife and I both, we found out for what we were paying to start the service we weren’t getting what we expected or wanted to protect our home. My wife’s parents have Vivint in their home so we decided to give them a call and see what they had to offer. I called Vivint and the customer service representative that helped us was beyond helpful and lead us to picking the right package for our home. Not once did he try and upsell us to believe we needed all of these extra gadgets. I told him what I was looking for and he tailored the package just for that.

Had a great experience from ordering with Vic to the installation with Derek, it was quick, easy and everything looks great and the function is on point. Thank you for a smooth transaction and hopefully I can get some buddies on the smart homes as well.

Setting up the order was very frustrating at first, the wrong appointment time was booked and took several phone calls to straighten out. We agreed on an installation time and the confirmation I got was for a complete different time. I called to confirm and tell them that’s not what we agreed to only to be informed that they don’t do installs at that specific time that they set. I asked if they could push the appointment to the latest possible time that day but was told that the installation window is for their techs if they are running late and overtime has to be approved for later appointments. As a customer the overtime issue is none of my concern, that time window is meant to accommodate the customer and the company. That process can be significantly improved.

I’m so glad I switched and went with this company. I was able to get all things I need to keep my home safe for my children and I. I feel much more protected in my house when I’m there and away from home.

Installer Justin was very knowledgeable and competent. He was also very patient as we are not “tech savvy”. He had to go through everything more than once. He was also very neat as he cleanup everything after the work was done.

I experienced a great day with the salesman and the installer. They were both great at their jobs. I am a happy customer and I will recommend Vivint to everyone I have contact with. Thank you both for your professional skills and great customer service???

I’ve had Vivint for over nine years. I got door sensors and a motion sensor included in the service package that I purchased from them. I am 70% satisfied with the service.

Techs were great. Install was smooth and seamless. Really easy to talk to as well and a answered our questions without leaving us confused. They left no mess either which was huge. Before I knew it they were done. We were walked through the system step by step. I'm not a tech savvy person so having that was great. If any of my friends or coworkers are looking I would strongly recommend Vivint and Jacob **. Great experience all around.

We had been thinking of getting the doorbell with a camera. Luckily Vivint showed up. We are very happy with the new alarm system. Tadd was very nice and explained everything to us. He also helped me get the app on my phone. The young man who installed the system was also very nice. It has been a very pleasant experience.

When I met Blake ** from Vivint very professional. I told him if he wants to close me he has to educate me. Well let's say I am customer of Vivint, and a Happy one. Adam ** was also very professional when he installed my unit. Took his time to explain everything that I needed covered. Thank you gentlemen. Because of these two individuals I will share my experience with friends a and family why they also need to be with Vivint home security services.

Cam the sales rep and Jordan the one that installed the system were both so nice and very helpful. I would refer Vivint to all my friends and family. The alarm and camera system is so very nice. We love it.

Only complaint I have is that the activation specialist hung up prior to completion of the call. Other than that fast and easily done. Great job! I appreciate all of your efforts. Easiest process I have gone through. Your effort helps to put myself and my family at ease. Should we ever need another security system, Vivint will be our first choice!

It took a little while to get things done but overall I’m happy so far. Me wife and kids slept wonderful knowing the home is secure. I would like another plug for the living room when I could control the lights. That would be awesome.

The salesperson lied to me when he took my social it’s was not just for a Credit Check. He never told me the equipment was going to be a loan. Lied about paying for the sensors, lied about how long it will take to install. Your tech was at my house until 10 pm. Was charged more than what he told. I will not recommend your service to anyone.

Great customer service and great installation! The rep was very knowledgeable, listened to my concerns, and took the time to explain everything that I was purchasing. The only thing I wish you all did have was a military discount for military veterans.

Julio. He was the best and most of all super honest. I would recommend him. He also took his time explaining everything and repeated it with patience when I needed it. He was on time, courteous and well mannered. He took the time to make sure everything was correct before he left.

Somebody had kicked my next-door neighbor's front door in. They had a dog in there and that was the only thing that kept people out. I didn't know that we were having that kind of issue in our subdivision, so that was a concern. When the Vivint guy came up, we invited him in and we sat down and talked. We liked everything that he said and he did a good job in the installation. Also, we could have an app on our phone so that we could monitor what was going on at the house when we were at work. There were so many things that we were pleased with it.

Vivint was going around each house and they came over. The sales rep explained the service levels. I signed up and I'm doing fine with them. I have the glass break and alarm included in the package that I purchased. The installation team who came over did fine.

Thank you for the friendly and professional service. It was helpful to review the details and ask questions in advance of the install over the phone and to review it all again in person with the technician. Everyone we worked with was knowledgeable, professional and thorough in addressing all of our questions and concerns. Super Hi Tech system and easy to navigate.

The rep from Sam's Club, the salesman who came out to my house and the installer were very professional. The install went good. The installer went over everything step by step. The one thing I didn't like was the Sam's Club rep did not tell me she was running a credit application for financing equipment for your company. I didn't even have a consultation or decided if I was going to have this security system installed yet.

Great installer! Mike did a great job explaining everything and showing me all the options. He was very courteous and knowledgeable about the product line. I would not hesitate to recommend this company. They did their best to reuse what I already had to save me money.

Vivint Smart Home Pro Seth ** installed alarm system in my home. He was very professional and did a fantastic job. He was very knowledgeable of his work and was able to troubleshoot and fix any problem he had encountered.

The techs were very patient and answered all the questions that I had yesterday, but also gave me a contact number if something comes up that I missed or didn't understand. I feel safer. I love the camera on the front porch. I have told people about this product already.

When I was a young female in my 20s and was living by myself. I wanted to have the extra reassurance of knowing that even though I was by myself, I wouldn’t be an easy target because I would have a security system. I saw a promotion offering a free Nest thermostat when signing a contract with Vivint. I thought that was really cool and it was a great package.

I found the features on my Vivint system satisfactory. The only complaint I have was on installation of the door lock. I had a problem with how the locking mechanism would fit, that would cause my door to not fully close on its own. A technician came by and tried to repair it, but pretty much it’s more of a problem with the door frame itself. I’ve only had three encounters with Vivint -- with the person who initially sold me the apparatus as well as the technician who came by to fix the door, and then a young gentleman who was trying to sell me a Vivint system, but realized I already had one. So, we just ended up chatting for about an hour. And I had good interactions. I recommend Vivint. Home security is pretty much a must especially nowadays, and out of the other potential home security systems offered in terms of cost and simplicity, I personally find that the Vivint system works well for me.

After signing up for service I called back a few hours later to add an additional camera. I was transferred a couple of different times to different departments, placed on hold for nearly an hour. I decided to cancel service after that experience. Cancelling service is also an inconvenient procedure.

I have a complicated situation at my home. The gentleman that were here cater to those needs and explain them very carefully to me. Very professional, very nice and they were both awesome. I would definitely recommend the company to all of my friends. You are much better than the company that I had before. No names are going to be mentioned here.

The technician that installed my security system was excellent!! He explained and demonstrated everything that I needed to know. In addition, he displayed great customer service and was very friendly. I will recommend this company to family, friends, and associates.

Associate came by to talk about their service. We talked about my needs for the house and decided on a package and since their installers were in the area we were up and running in a couple hours. Since I had solar through their company I knew that the product was going to be good.

Regarding my installation of the system to my home today the install was great. They were friendly and respectful. Fast cleaned up afterwards. Efficient cleaned up them and showed and took their time to show me how to work it. Installed the app on my phone. I have no complaints at this time e.

We enjoyed the way that Vivint was going to integrate our whole system with a camera, and not just the front door, but also our thermostat. The installation of our system went fine. I just don’t like the fact that everything is integrated with the internet. So, if the internet goes off, everything goes off and it takes a while to fix that sort of thing. And if I phone customer service, it really takes long for me to get the system back on. I don’t like that. Then if I have to get someone to fix something, I have to pay $45 for that. I don’t like that idea either. I feel like I’m already paying every month.

Great service, was quick and thorough job. Very knowledgeable about the services. Would recommend to friends and family. Nick was an awesome salesperson. The installer came in and worked quickly and quietly.

Nick was super friendly! He helped us pick what was needed to make our home safe. Very personable and enjoyed his presence! Wyatt was fast, efficient, and overall very helpful in explaining the equipment. I highly recommend to anyone looking at a smart home setup.

The salesman was very professional, not pushy and was able to answer every question about the product that I asked. He assisted me with canceling the other alarm company by helping me with my computer because I am not computer savvy. The technician was extremely professional and helped me with my cell phone and went through the entire system and you was very helpful.

The tech was friendly and explained everything. I was pleased with my system when he left. Having issues now and sent text to the tech and waiting on response. I love the camera and he positioned them.

I was total duped in buying this service, my signature is also faked on all of the paperwork. I was told I would be on a month to month basis and could stop this service anytime I was not happy with it. WELL! I'm not happy. I'm asking that your company discontinue this service immediately. The reasoning for this is this is a RIP OFF!

I'm very happy with Vivint. I've had them for four years. Their rep is very good. And the installation was very efficient and quick and they showed me how to use the product. I have motion sensors downstairs and upstairs and the lock that I can lock with my phone.

Very happy with sales pitch and installation. Laughed a lot with sales representative. The technician had a lot of patience with us. Explained everything we needed to know. Will recommend Vivint to all my friends and family. Same day installation was great. Thinking about adding more things in the future.

There was 3 guy who did my install. One guy did the lock on the door and thermostat which he left the mess on the floor another guy cleaned his mess up. My hardwood was scratched up doing the installation and I’m not very pleased with that.

Very flexible. I wanted the service but I have work to be done on my vinyl siding. So I had part of the system installed today and they'll be back later to install the rest of the system. The installer was very nice and understanding.

I am very satisfied with the sale & installation of my alarm. The tech (Justin) & salesperson (Mr. **) were very nice & professional. My mom even got an alarm installed the same day based on my order. I would definitely recommend Vivint to a friend/family member.

The salesperson who came by our house to discuss the package took way longer than anticipated (1.5 hrs) to describe the package, pricing and paperwork. He asked for flexibility about installation in the future (i.e. upcoming week) then said a technician could be here in 30 min without asking if that would be alright. When we expressed that was not feasible, he became pushy and adamant about having it done now rather than a time that was convenient for us.

Julio and Ben were both extremely knowledgeable and professional. They are true toppers to be weathering our scorching temperatures down in the valley. We love our new security system. We now feel very safe in our home. We will most definitely recommend Vivint to our friends and family.

The Dylan ** came out got straight to the point and I was sold on how well my house would be covered at a great price. The system was installed the same day. Got the doorbell camera and smart lock....

The job was done quick and without hassle and I was explained everything thoroughly and they made sure I understood how to use and access it all. Would definitely recommend this service to friends and family. Perfect job all around!

This is the third time that I was pressured to change my alarm system. I was not happy. I was very satisfied with my previous providers. I will keep my new system. I hope another alarm provider shows up at my house,

I’ve had the Vivint system for a couple of years and the doorbell camera hasn’t been working for five months but I pay for the service every month. Someone came door-to-door again after we already had the system and he was checking in to make sure everything was okay. I told them my problems and he said that he would get somebody to call me but I never heard from anybody. I need somebody to come out and fix it.

My experience over the past three years with Vivint has been horrible. I don't like the pricing and their system always keeps going out. I always have to keep resetting it for everything to act right. Sometimes, the camera works but when someone is approaching it, it goes into a sleeping mode. I have to keep turning it on and off to view what's going on. Still, everything else has been fine.

Both the salesman and installer were very professional. Both respected our time and space. The salesman cold-called us on Saturday and after talking for a while agreed to give me some time to discuss with my wife. I texted him the next day and he came right over.

The guys were awesome... on time and very helpful on showings how to use system. They cleaned up the area they had to drill. It was faster than I thought. I’m going to recommend the company to family and friends.

Great job!!! Really happy with the sales Mitch and the guy that came to hook everything up did a great job as well. We got our equipment installed the same day and didn’t take hours to complete. Also, showed us how to use the equipment.

Jay was an absolute genuine person. He presented Vivint with confidence! Adam the Technician was also great! He explained everything with an upbeat attitude! They assisted us in any questions and concerns we had. Thank you for sending out Great workers!

Although the overall experience with the company itself has been painful. (Long hold times with various departments to get set up accomplished which overall added up to 3 hours in one evening! Just one example). I am very happy with Erik ** and his diligence and patience. He is the only reason I haven't hired a lawyer to get out of the contract. I hope the experience from here is much better.

The installation went well. The sales and technician personnel were friendly and knowledgeable. Love the smart doorbell!!!! I would recommend Vivint to my family and friends. Our old alarm system was almost 30 years old so this will be quite an improvement once I get up to speed with all it offers.

We were moving out to Hawaii, so I wanted my mother to have a security system so that if anything would happen, we’d be able to make sure she was okay. A Vivint sales representative was going around the neighborhood asking if people wanted home security systems. The system doesn't work half of the time and it cost to get somebody to come out and repair it. We didn’t know that in the first place. She is also very disappointed that she can't get out of her contract at one point, not knowing that we are in a full-term contract that isn't gonna let her out or let her change payments like she needed. Other than that, she is happy that the Vivint System is there and that it can inform her if somebody breaks into her house. I would recommend Vivint, but not if you’re no longer gonna be living at the house anymore.

From the moment I called, all Vivint reps, techs, installers, etc. have been just phenomenal! Everyone is so genuinely kind and seems to really enjoy their jobs. They were patient, friendly to my family and guests during install, and just all-around awesome! Thank you all, we are excited and...

Cedric was outstanding! He was professional, thorough, and very helpful! I am responsible for customer service at my company so I appreciate what Cedric does and how he does it. The app is also very easy to use and navigate.

Nader did a wonderful job, very informative and answered all my questions with honesty! Thank you for making me feel safer in my own home at a very reasonable price. I highly recommend to anyone looking for security system. Fast and easy installation. Thank you again.

Great customer service, the installed only took a few hrs, the educational portion was very easy on system. App and setup on my smartphone was just as easy. Overall happy with my purchase at this time and would recommend Vivint to other customers.

I hate this company and wish I could get out of the contract. If you are smart get Ring! The equipment never works properly and you're treated like it’s your fault and they're doing you a favor by not charging you for sending a technician out to fix what never worked in the first place. Most of the technicians that come out don’t fix the problem - they just try to upsell you on something else! You do not get what you sign up for and you're locked in and don’t get what you pay for. I’m contacting Save Me Steve on Fox 4. If you're looking for peace of mind and safety look somewhere else. All VIVINT wants to do is get paid!

Very professional and knowledgeable technician. Reasonable price and love the fact we will own the equipment after 60 months. Seems like a lot to learn but I look forward to learning my system. Installation did not take too long either.

I had seen Vivint on other houses and I got their basic alarm. Dealing with their rep and the installation was good. I've had them or eight years since they became Vivint and everything has been going good.

My Vivint is going well. My grandson sold me the product, and I've had good responses from them every time something is come up. I've called the reps a couple of times already. When I had a something go out, I got a new one and had an electrician here who conferred with them. The Vivint technician helped the electrician get the thing installed.

Very pleasant and knowledgeable salesman. Everything went smoothly and was explained to me. He had his badge on and was dressed very neatly. I think I am going to really like this doorbell that lets me see who’s outside before I open the door.

Everything was great. Love the installation. Love how the app works and how everything works. The guy who installed it was great, very nice, explained everything perfectly fine and I understood everything. Loved the quality, loved how the system works.

Very educated with the product they sell. They both was very pleasant and professional. They took the time to help with product. Bleu was very helpful. Took his time to help install app. The price is good for the product we got.

Guys did a great job, and worked quickly! I would highly recommend the Vivint staff. Equipment seems to be very high tech, app is very easy to use. Overall, was a great experience, I will be asking friends for referrals if they are switching their services!

We are very satisfied. The technician was very kind and helpful with us. Explained the whole procedure from the beginning in the end and also effectively work a lord's work. The very lord is very professional and knows well his work????

1. VALUE: way overpriced. I paid 3 times the predicted (maybe average) expressed by your Demo lady at Sam’s Club. She wanted to run a credit check based on $1200. What a misrepresentation! 2. The image quality through your cameras is just as bad as Ring and what’s worse the images do not at all appear like those in your demonstrations. Where is the clarity I was shown in your demos? 3. Speed of access is okay to good. 4. Ease of use of your VIVINT App is good. Better than what I have with other alarm service companies.

My Vivint bill is $85 per month. The first year or two was ok with the exception that the front doorbell camera goes off every time a car drives by???? They do a lot of damage to the house during the install - so get that detailed upfront. They are not allowed to wire anything into the house so all systems require a plug. As I said the first two years were ok - Then the problems started... The system often won’t arm remotely, there was one time my alarm was off for days when I was out of town. The alarm will sometimes go off when I unlock the front door using my code. If local law enforcement shows up for a false alarm the city sends you a fine.

Never had a security system before but for the price it was worth it. Now we can see who's at the door before we open it. I highly recommend this company to family and friends. You don't have to pay anything upfront and your bill is not high.

Once we learned how to operate the system it is great. Love the front doorbell camera. We like being able to use phones to arm the system. We have not armed or disarmed the system yet. All in all we like the system.

We're pretty satisfied with Vivint. We're glad with the features that we got in our package. Everything has been good.

I found the technical and agent very helpful and polite. Very efficient from the time they arrived to the time they left. All concerns thoroughly address along with explaining the system. They did not pressure to get anything I didn't need.

Outstanding Service today. Detailed and friendly. I am excited to Have this System in our home. I received a fast reply and even from the first communication, Vivint and the team provided me with what I envisioned from the details I had been given by them. The system specs I received in that email was immediately what I was after – needless to say this was already steps ahead of any service I was offered on the Vivint website. Vivint gave me a variety of options when it came to the choice of systems being used, and the materials of the ring and setting itself. Each priced individually so I could work with my budget and ensure the quality of the security system is to an good standard for my purpose. Vivint has a great presence so it was incredibly easy to find the glowing praise from all their services to customers – that filled me with all the confidence I needed to confirm my order and proceed through the installation.

The technician, Josh was helpful and had great customer service skills. Renzo, our salesman was nice but did not focus enough on making sure I realize my credit was going to be pulled. He just said here put your social security# here. Only later to see a credit inquiry on credit. I wasn’t really happy with that but other than that it seems like a good system. Thanks.

My neighbor referred me to Bryan from Vivint. Bryan was great, very friendly and professional. He helped me out and hooked me up with a security system that I could afford. The technician that did the install explained how to use the equipment and stuff, it's really simple to use.