Vivint Reviews

The Vivint salesman knocked on my door and he was very personable. I liked him. He did an excellent job. The installation was easy and painless. We got the basic system features but Vivint didn't have it set up where we could do the thermostatic control. That was one thing that I wanted but couldn’t do it, not any fault of Vivint, but because of my gas and electric utility. The equipment has performed well and we only had a couple of problems. One time, we had to have someone come out to adjust the camera, it was timely, and no problems after that.

Our technician, Ryan, was: Punctual, Knowledgeable, Personable. He answered all questions, educated us on the system and did not leave a mess. Thanks Ryan for taking the time to install the control pads and camera exactly where we wanted them. Good problem-solving.

My wife and I were very pleased to have Ms ** as our sales rep. She was very helpful in teaching us about our new system. She is very knowledgeable of her work, polite and very patient when dealing with seniors. Thank you for her help.

The process was amazing all the way through and they were very quick to get the install done. We had an emergency and needed to have our house protected ASAP and they did it quickly. We are happy and feel protected.

I’ve been with the company as long as it has been Vivint, which is over 10 years and I like that if the alarm goes off and I’m not home, I can be alerted of what’s happening. The installation went smoothly and about three years ago, the system was upgraded. I feel good about its quality. The panel that I had was upgraded, and that allowed me to have the app on my phone.

Vivint had a little salesman going from door-to-door and that's what got me. The installer was quick and very knowledgeable. He knew exactly what to do and he didn't take a lot of time in getting it done. He was pretty efficient. I like the camera system. I like being able to see if someone is at the door, and I like when that alarm goes off, first I can see who it is and I can communicate. It's pretty good so far.

With Vivint, I was protected. However, when I went to church one Sunday, although everything looked like it was going well, some papers went missing. It had to be somebody in the family because no innocent person would come in here, get something sealed and not bother with anything else. A person came into the house and when the clown came in here, the alarm went off and he couldn’t put the number in. Then, he told the lady who answered the phone at Vivint that we were all a close-knit family and gave my daughter-in-law's and grandson's name. This lady took time to have a conversation with the fool in here. Why didn't she call the police? I know somebody came in here because I missed what I missed and I hate it so bad. I talked to a lady at VIvint and asked her how she would feel if she was paying somebody $58 a month to protect her house and they let a fool come in.

I loved the idea of a security system. A few of my neighbors have the system and recommended it too. So I had it installed but have been having issues with it not working since it was installed. My husband is ready to get rid of the system.

Our technician came installed our equipment, all while being extremely professional. He walked us through how to use the touchpad and cell phone app to ensure we were comfortable with our new home security system. I will recommend Vivint in the future.

Great job. Reviewed with me about install and recommend best place for camera and showed me about functions on app and helped me navigate their the control panel. Very professional and efficient. Arrived on time. Thank you so much for taking time on Sunday to do this.

I just bought a new house and the main panel was not working. Vivint had a technician out the same day we called. He repaired the panel, helped to set up our account and taught us how to use system. He was patient, thorough and neat.

The installation was quick, had a good time Learning the Vivint product. Very courteous and the updated equipment is user friendly. The simplistic style is perfect for my elderly father. I was competent about the product as the installer drove away. Overall great experience so far.

The sales guy who came to sell me on Vivint was great, but the first installer was terrible. He didn't connect my garage. And so, another guy had to come out and worked on it for probably two hours, and another guy came out, out of his way, and it took him about 10 minutes to get it. The features of the system are great but whenever I'm trying to go back on a previous date to check out footage, it takes forever. But with regards to clarity, it's very clear. It's been a good partnership with Vivint. I had just bought a new home, so having a home security system kinda made sense. And I was used to having some type of security system already, so I wanted to go with something that's gonna protect my wife.

A man came by selling Vivint and I bought the basic package which included the backdoor monitor, bedroom door monitor and that of the front door. Then, there’s a smoke alarm in the two-hallway monitors. They took a while to get it all in and they were here up to kinda late at night doing it. The reps came one time, replaced the main unit in it and upgraded it at no cost to me because they were having issues with the other one. So, they replaced it with a better one and it has been pretty good. Every now and then, it would go off and send a false alarm but usually they would contact me. But I don’t ever use the stuff because I have dogs in the house all the time, so I don’t even set it t all.

Leno was very knowledgeable and excellent explaining how the system operates. Leno Took his time and made sure we understood everything he was explaining to us. Leno was Very courteous and helpful with questions we had to ask him due to our ignorance. Thank you ale I!

Technician was prompt, courteous but explanatory about about what he was doing snapping pictures with the tablet. With this day in age it's good to show and tell the person what they're doing in case one is afraid to ask. I tend to ask questions.

Our neighbor referred us to our technician and we couldn’t be happier!!! He was so friendly and very accommodating. We were previously with a different company that keeps raising our price and would nickel and dime us. This is definitely NOT the case with Vivint. Very modern and user friendly equipment!!

The information presented by service agent was very convincing. Agent (Brandon) was very cognizant about the product. He did a very good and professional presentation. Brandon is a valuable sales representative for your company and a good asset. He deserves a raise or promotion.

The technician was polite, courteous and explained the points of the system. He asked for permission to use a different door. He was patient with someone who is not tech savvy. He answered our questions. He demonstrated the touch screen and pointed out important features.

I was pleased and satisfied with Vivint reps that came to our door. They seem to be honest and trustworthy. I was thinking about getting an alarm system then, and it was the right knock on the door. The installation team was good and efficient. They were in and out, did a good job and left the place tidy. We also did a couple of dry runs to make sure I understood how the system worked. I also purchased video cameras, but the quality was not good. It wasn't a valuable piece because it would go offline all the time and would end up throwing my internet off of my home computer because something would go offline, so I had to reset it all the time. That was doing that at least once a month. And I had to have several things disconnected because they kept giving me false alarms. I had Vivint's system for five years but I'm not with them anymore. I went to Fluent that was quite cheaper for a little bit more service.

I'm happy with the service that I've gotten from Vivint. I have door alarms, window alarms, and outside cameras. I like the system. It makes things a little more secure. Most of the things that I've run into are primarily technical glitches, but the system is electronic and dependent on satellite, so it goes with the program. Their customer service was very helpful and I got things taken care of quickly. I have recommended Vivint. It's a good system.

Mr. James ** was wonderful and patient helping to understand the whole system. I would refer him to any customer. I truly appreciate his efforts! He went above to explain everything to me. Im grateful. This system will make my business run smoother and safer.

Everyone was very nice but I didn’t like the fact that I had to call 5 times after being transfer to different associates. The very last associate Hogan was very knowledgeable and he helped me the most. Thank you Hogan.

I had this alarm system installed over two years ago. When I had it installed, I was told there was a two year commitment by a salesman named Tanner. There was a team of Vivint sellers and installers all over my neighborhood at the same time and many people got the systems installed during this time. My wife and I purchased the equipment on a payment plan, which we were encouraged to do for up to 60 months. Since this was separate from the alarm monitoring service it didn't seem like an issue and the equipment is a bit expensive. Approximate 2.5 months ago, I sold that house and I left the equipment installed in the house as part of the deal. The new owners decided they wanted to use a different company, so I'm not sure what they did with the Vivint equipment left behind. I called in at the time to cancel the service, and was told that I was no longer in my contract, so it would be done.

In a world where customer service has gone by the wayside, I can personally tell you I was blown out of the water by the quality of customer service that ViVint has and the quality of the install. Our install tech Malik was the best “in home guy” we have had (from any level) in our home in the last 10 years. The sales team was HONEST, and nothing changed from the original quote from day 1. That in itself was so rare, no nonsense, no after close up sale, no surprises, only blue chip solid service.

I liked Vivint's technology. There is the ability to check it out via phone and everything. But there are a lot of unfulfilled promises. There was a lot of stuff that I was told about the system that was not right and not true. The biggest thing was with the battery. Whenever we had a hurricane come through and we weren’t at home, our system would already be dead and we would call up Vivint. We were told that the batteries were there for a couple of hours as backup and not two days. But I was initially told that the backup battery for the system would last for three days.

I wish I never have gotten my Vivint system. The doorbell dies all the time and the thermostat chews up the batteries all the time. The setting options are funny, and when the power goes out, it doesn’t work. Then my camera on the front, on the doorbell, you can’t even see who the people are, especially at night. It’s really terrible. Even the installation was crappy. They put a hole right through my kitchen cabinet and the drill bit is still stuck in there. They couldn’t get it out, and I can’t get it out either. Still, I use the system everyday. I lock my house, and when company comes, I can give them a code and they can get in and out. Some things about it are nice, but the value of what the monthly payment is, it’s totally not worth it.

Fast & trouble-free install. Also, rep told us exactly what we would be getting & how installation process would be. I highly recommend Vivint with no contract & you own your system. Tamitha was great getting us started & Andy great for our quick installation.

Jordan made the process simple to understand. He was quick and knowledgeable and helped with options that worked for us. We have an older home and installation of wired cameras was a bit of a concern, but Jordan walked us through the process and the finished product looks great! We will be recommending to our friends and neighbors. Thank you.

The service tech contacted us (Miguel **) and explained how the system worked, how the equipment was paid for and helped get the instillation quickly. Even explained how the cancellation worked with our old system. Gave a tutorial to me and was out within 45 min. Happy with everything. Have recommended this a friend.

Love the set up of cameras & doorbell. We had to be patient because we didn't have enough megs of wifi for our system and all the devices we run in our home so there was a bit of lag and delay. When we upgraded our wifi it ran much better. Love the fact that I can see who approaches my home night & day, especially when I'm away. Our service technician Cleveland was awesome & answered all our questions & concerns. Love the look of the cameras & doorbell. Very satisfied with his professionalism.

We pay Vivint at least $50 every month for everything, which is a lot of money. Their reps were very knowledgeable and were selling the product. We have the doorbell camera, but it’s hard to see what it's trying to show. But it could be partly our fault. We can also open the garage door and our front door with our phone. Plus, we have Alexa. I don’t think we pay for that anymore, but it still works.

Everything has been going okay with Vivint, but we keep coming across some little recurrent problems that we’ve tried to address. For example, the battery in our panel has died three times in the last year and a half so it’s constantly sending up a warning saying that the battery is not functional. And we got the panel replaced. Also, for close to a year, on and off, the door lock hasn’t been syncing with the panel. And for almost or seven months now, it has not synced at all and I can’t get it to sync. Our interactions with Vivint have been fine most of the time. I’ve called over the phone enough times now that I feel I could do what they tell me to do on my own most of the time to see if that works. But the last few times, it hasn’t really remedied the situation. They're always willing to send somebody out, but it’s never quite that simple.

Their technician that installed our system went out of her way to be helpful and answer all of our questions. She was very professional and efficient. There was little to no mess and absolutely no ugly wires. The system is extremely easy to use.

My wife and I were so thrilled with the whole process. Vivint was offering several of the products we were already considering to install ourselves, but with the added benefit of their unifying software and security monitoring service. The salesperson and installer were both a pleasure to work with. Thanks for the great experience, you guys are doing it right!

The technician installed my Vivint security system. He was very thorough when going over the paperwork. He did a great job of installing my equipment which consisted of the doorbell camera, fire alarm, thermostat and keyless entry. He explained about the control panel, and showed me how it worked. He cleaned up the mess he made. He got my input on which was the best color to use for the keypad. The keypad looks great. This is my 2nd Vivint system. It is a great system.

My experience with Vivint has been great. I've been with them for a long time. At the time, a friend of mine had ADT and he wasn’t using his service because ADT wanted to charge him more than $100 a month so I went with Vivint. Right now, my package includes security, doorbell, and in-home camera. The service has been great, but in my contract, they didn’t tell me that I was gonna be paying $60 a month after all my equipment has been paid off. When my wife called Vivint, they wanted to do another contract and run my credit. A friend of mine just got Vivint's service middle of this year and paid off all of her equipment, and her monitoring is $25 a month now. As for me, I’m still paying 60.99 a month, which was what I’ve been paying for the full term of my contract but I’m out of my contract now.

My grandmother and grandfather had Vivint's service. When I renovated my home, I called the company and they easily came out and helped me out. It was a challenge at the beginning because my grandfather had passed away and my grandmother was diagnosed with dementia around the same time. I was trying to transfer the services. There was kind of a mix-up but Vivint ended up clearing it out. Initially, they were running some special. I was able to get the little thing that you can talk to and she calls and answers questions.

When the installer came over I decided to all more equipment to my system. I appreciated the fact that he had the extra equipment with him. The installer helped me to make the decision to add the additional equipment and also showed me how to use my new system. I am very pleased with everything. Thank you.

I am not sure how the Vivint system is getting a high rating at all. My current system came with the house and really no more than a little over a year old. The video quality in all cameras are 780p at best, if there was an event and I needed video footage you could not make out details since the footage is so blurry. I had RING Doorbell before this and had must better results from the camera. It is not the internet bandwidth it's the cameras.

Vivint was pre-installed when we bought the house and we've had it for about a year now. We had to call them to come in and do a demonstration, then, we also got the keypad. Everything has been going good.

Everything is going great with Vivint, so far. I work for The Chickasaw Nation and we build custom homes for our citizens and employees, and some of them had used Vivint so that’s what I went with. The installation went great and the gentleman that installed the system was great too. I've had them for over a year now. I got the alarms for the door and window, and would probably purchase cameras in the future.

I liked the features that Vivint had and their monthly price. I chose them over other providers and the package I got includes a doorbell camera, indoor and outdoor cameras, motion sensors, door sensors, and garage door sensors. However, the number of cameras you can have is limited and I would like to have an option to add more. One guy installed the system for me and he was fine. Thus far, my interactions with their reps have usually been very good.

Hello. My name is Franklin. I want to first and foremost commend your sales rep Chad ** and Installation technician Logan for their outstanding work and professionalism. Chad was an awesome rep who explained everything to my wife and I. Easy to get along with. Logan was as professional as they come. Outstanding worker but even more a great person with a great future ahead. Logan did a great job and he cleaned after himself and made a great impression. Vivint I'll definitely refer you to all my neighbors.

I had Vivint's standard package installed and the experience went well. The people were knowledgeable and courteous. They cleaned up after themselves and they also did a demo of the product.

We had been thinking about doing home security and Vivint reps showed up at our door. They were good. We got a panel and added another camera so we have four cameras. We then got some of those sensors for the windows. The installation went well but afterward, we had periods of time where the cameras would not be online. We had a technician in at least two times since then to check things out. But we're still kind of unclear as to why the cameras go out every once in a while. We also had some issues with the panel.

Simply put Geoffrey was excellent! His personality and professionalism is second to none. He was swift but diligent and was more than gracious with my family as we moved In! Vivint is lucky to employ people like Geoffrey and I would recommend him and Vivint to anyone!

The lady that came to my home was professional, cleaned up after doing the install and very helpful in describing the system. So far I'm happy with the system. I think that I am going to order another camera or 2.

Rep Chris was honest and broke down where all the money goes. I was very happy to leave ADT and I'm excited that I can now add smart home products without having to call (and pay) an ADT rep to unlock my system. Technician Simone clearly knew what she was doing and did a neat, structured job in a timely fashion. It's super rad that I had a FEMALE technician and it made me feel safe since I was home alone for the install. You guys know how to hire and represent.

Great job. Very pleased with knowledge of technician. Would definitely recommend this service call home security. Very punctual and was very efficient getting the job done. I especially like the smart home feature where you can arm or disarm the system right from your phone. I will definitely feel safer at night. Even though I am in a gated community it is always nice to have extra protection.

Very professional and explain the system very clear. Talk highly about system. Brian was will inform and courteous. He worked in a clean way pick up after himself. Answer every question we asked. He explained every proceeded before he started. We will Definitely refer this company to family and friends.

Excellent service from the salesman coming to the technician doing the installation. Both were great and did an amazing job from beginning to end! I would recommend to friends and family! After coming from a horrible customer service experience with Zenith I'll definitely be staying with Vivint!

Bryan was great, polite and very knowledgeable about the system. He was wonderful and I would recommend him and Vivint to friends and neighbors. The installer was also very very kind, quick and was great with teaching us to use the system. He even cleaned up his mess! It was great! My son even drew a picture for him!!!

I've had Vivint in my home for nine years. I didn't like when the people are hanging around the house. I have an alarm system, cameras, water sensor in the basement, CO2, and smoke as well.

For more than 10 years, we've had Vivint as our home security system provider. Their rep came over to speak about the product and we worked from there. We got the door alarm system, and everything went great when we had it first installed. However, we’ve been having a lot of problems lately. We upgraded one time and after the upgrade, they decided not to send the technician to the house. I had to do it myself with everything. I had to deal with customer service on the phone. They sent me sensors, but unfortunately, I wasn’t happy with a couple of sensors on the doors. They sent me new ones, but I think the door isn't the problem. I find that maybe it's the panel. But they don’t agree. They reset the remote, but from time to time, I still have one of the doors telling me that it’s not open.

Our tech from Vivint was professional and prompt with his service. He went out of his way to make sure our system fix our needs. I would recommend Vivint services to anyone looking for a alarm company. He gave us peace of mind and consulted with us if we needed to add on additional security.

My technician Morgan ** was awesome and did a great job. He walked me through everything. We got everything optimized to the was I wanted it, and he even moved around heavy displays that I wanted in sight of camera to make it work. 10/10 on the level of service received.

We have a monitor, an alarm system, a doorbell camera, and an outdoor camera from Vivint. Everything was fine with their installers. We've been with the company for three years.

Around last year, I got Vivint's service package that included fire, carbon monoxide, glass break, door, plus the control panel. I would've liked to have two doorbells, but they only allow me to have one. The company kinda had issues with one kid at installation, but they were young and a little inexperienced, other than one guy. Also, they could have a faster response time with the phone. At any rate, I got very good quality video recording and the clarity of the camera is fine. Mine is a little above average because it picks up the cars going back and forth on the street. I’ve tried to narrow it down so it doesn’t do that, but it still picks them up. It picks the headlights up reflecting off my siding. It's just that the recording only goes for 20 seconds, and I wish it was a little longer. Other than that, the Vivint team is very quick at responding if an alarm goes off. They are very good about that.

Vivint did a great job installing our new alarm system that included a doorbell camera, two out cameras and various other sensors. The serviceman was very professional. He arrived and spent a great deal of time outlined the system all along including me in the discussion. Base on our discussion, we added a couple of more items to the system. I highly recommend Vivint!

Very impressed! My installers weren’t even gone yet before I put it on Facebook! I invited my whole neighborhood to get Vivint! Daniel and Brock were very professional and courteous. They called to let me know when they would be at my house and they were there at that time. They cleaned up after the install, and took the time to make sure I knew how to work the hub pad and on my phone. They were knowledgeable and answered all my questions. Thank you!!

We had an install at our second home today. Went great and system is easy to use. Technician was fast and friendly, he communicated with me before arriving and was very knowledgeable. I’ve already referred two other friends and family members to get their own system! I really like the app that you can control the unit from your cellular device. Easy to keep track of and also gives peace of mind when we are not there.

Equipment I'm about to pay thousands of dollars but you are giving me poor customer service. You are not meeting my expectations. This is unacceptable. Please don't fool the customer. I'm not happy. I will not referred anyone. Your scheduling department needs to meet customer expectations.

Overall the process of ordering and installation was great. The sale agent was friendly and helpful. The installation went great and Andy was top notch. No surprises and everything is functioning great. Love the smart home features. Price is fair.

My technician Lance provided awesome service. He was prompt and knowledgeable and very helpful in helping me know exactly what I needed. I appreciate Vivint because they were nothing like the horrible technician at ADT. The touchscreen system is also a great price. Thank you to everyone that helped me.

Some guy came knocking on my door and he convinced me to do get Vivint. He was friendly but he was also a little pushy. I'm glad I did it Vivint though. I've had it for five years and I renewed a couple of weeks ago for another five years. It's pretty good and I'm happy with it. I have the door, camera, and doorbell features. I work in IT so I like gadgets. The last guy that came a couple of weeks ago was really good. He was really friendly and helpful.

The Vivint sales guy that stopped by my house was knowledgeable, and since Vivint was convenient at the time, I went with them instead of other companies. It was good when I dealt with the guy and he got me signed up with what I wanted. They had another gentleman come out later to do the installation and that went okay as well. The installers were quick and got it done in a hurry. They also seemed like they’ve done quite a few of them. I got the doorbell camera, the glass and a couple of fire alarms. I’ve had those for several years now and have had a couple of issues. The repair guy that came out the last few times was nice and knowledgeable. All in all, their service has been good, and I haven’t had many issues with the system other than changing the batteries.

Both Shay (spoke on phone) and Edward (completed install) were extremely helpful and knowledgeable. They helped us to make decisions about what was best for our family and our needs. We really liked how we could customize our package. They worked with us to find an install day and time that worked with our schedules.

I decided to switch from a different security provider based on the honesty and integrity and clarity which Devon brought to the table, Mason was the installer; very professional, took his time make sure I understood how everything worked, linked my thermostat up to the security system so that when I leave the house the temperature changes so that I can save money and not be heating or cooling an empty home. He was as neat as a pin and I’m extremely satisfied with both the sales and installation components.

Hector had total knowledge of the product. He took the time to really explain all the features and explained in depth which being non tech savvy was really appreciated!! Just was put in but so far we are pleased! Affordable and very accommodating for me concerning where the sensors were placed.

Outstanding products and service. Solutions are well thought, and overall is smarter than the traditional ADT. Compatibility with other platforms is great. Install was very neat and clean. Absolutely professional and very high tech, indeed, provided we basically reside in the age of technology. Great communications, too!

Both the Vivint sales team and installation team were good, and I've been satisfied with my experience with the company. I've been with them for around five years, and when my contract ended. They came out to check on the system. I got window monitors, break detectors, cameras and one of those keypad things for the door. I would like to get a doorbell camera though.

We had one of Vivint's salespersons come by the house and it went well. Then the installers did a quick job. I got the doorbell camera, inside camera, and alarm system. However, the installers went through the system so quick we didn’t even know what we were doing. The second time, when we had to have something replaced, the guy went through it with us, took his time and showed us how to use our stuff.

The sales rep and installers were very nice, so this isn't about them. But the install was not what I would call professional and I was not made aware that in order to have this system I would have wires running along my baseboards and plugged into my walls. I will be canceling within my 3 day right and caution anyone considering to ask questions about install and how plugged in systems will be visible in your home. The rep left the bad patch job for me to sand and complete.

I was promised 6 months free service by the sales manager during my install, because the convert over system that I purchased was not installed. Per the installation agent, my 18 zone alarm would not work with the Vivint 3 zone change over. Since other than paying for something I never received, I could not provide docs (apparently Vivint doesn’t keep copies of sales or install work orders) because I misplaced my copy.

Very good customer service from the installer and his boss. He was so easy to talk to which makes it comfortable to ask questions. Service was done on a timely manner and my husband and I are please with the final outcome.

I have not been very satisfied with Vivint and I have made it very well-known because they do not follow up. My husband had passed away. I sent the death certificate to them several times. And I had moved, so my unit was transferred over. They didn't hook everything up that they were supposed to. I was told that all the pieces had batteries replaced. Well, the motion detector kept going off in the middle of the night. The monitoring people were trying to call my husband’s phone, and I’m like, “He’s deceased.” And it’s going on three years. My alarm went off again two weeks ago, and I got online and had a live chat because I got a message stating that they can’t reach me. I asked what number were they calling. I’m primary, and I only have one phone number. That’s when I found out my husband was still being listed. I told them to remove his name and that I have given them the death certificate. But they won’t.

I chose Vivint based on other people that I knew had them and their experiences. But the installation was a giant pain. The tech could not get my doorbell to come online. It was a 12-hour process from start to finish to get the entire system installed. I was then informed that since it kept disconnecting, I might have a faulty doorbell because they had just gotten a batch. The tech kinda got it to work and he said that if there were any other issues, I should call back and they would fix it. This was at the end of 12 hours.

I've had Vivint security on my doors for around six years, and I have been more than satisfied with the service. If anything goes off accidentally, I get calls instantly and the reps are very nice and professional. They are also knowledgeable, very personable and easy to talk to. I've only had one problem, which I called them about, and they were on it right away. They were awesome and helped me out. And I was not charged because I bought one of their system. When the guy came out to fix it, he updated my whole system without an extra charge.

It hasn’t happened lately but sometimes, when people would come into my house, the camera wouldn’t pick them up. Also, when I open the garage door, I don’t know if it’s a problem with the panel or what, but it blanks out. It’s like it’s stuttering and it’s the only door that that happens. Maybe because I open it the most. There’s a problem with the audio when I open that door and I don’t know why. But the service is worth it because Vivint’s is comparable to other services. It’s just the equipment I’m still financing that’s taking forever. I don’t know if that equipment was worth it. But other than that, the service is fine.

We had a lovely discussion with the service representative who was personal and thorough. Then, the installation happened the exact same day! The installation technician was careful, diligent, and the work was top notch! So far, we are very happy!

I have only had the system for 24 hours so more to come, but the lead sales person and the technician were both a pleasure with who to do business. Process was simple and coordination was flawless. I am spending the same amount I spent with ADT for more security features. System operation had been easy so far. So far so good.

I have been a customer for several years now and after my contract expired my bill went up and I didn't know why after calling I was informed that to renew my contract I would have to buy new equipment and pay install fees. Is this how you treat all long time customers!! I'm not sure if I want to continue with giving you my business!!!

My daughter had a Vivint system put into her house first and then she recommended that I do it. Vivint salesmen have been at Home Improvement Shows, and then I stopped over and had my computer worked on last spring and they had the system there. I said, “Well, do you service or whatever?” He said, “No, we just sell them.” They're located in Bozeman, a 100 and some miles away, and if I would've known that, I probably would not have had the system installed. I have security, fire, if the power goes out, because I live out in the country. I've been paying the bill every month which is an automatic deduction from my bank account. However, I haven't been able to use the system for two years.

I've been with Vivint for about 10 years, and their reps have all been good. However, there were a couple of times that I was going to look somewhere else because I had issues with them. One issue is that, if I need a service call, sometimes it takes days on end because we’re so far away from their nearest serviceman or service department. There was once where we had an issue just before we left for Florida and they couldn’t do anything about it because we’re a long way away from their service people. And I wasn’t very happy about that. It’s not like having a local alarm service company that you could call and they’re here the next day or that day if it’s an emergency.

Had a pleasant exchange with Johnathan on signing up with your service. He and the installers were very professional, friendly and courteous. The entire experience was quick and clean. The process and service were described in detail and was easily understood. Thank you.

Have not received hard copies of agreement in mail as requested and promised. Door bell does not work every time it is rung. Did not receive confirmation from phone call in email that was requested last week. Have not received the keyfob that is to go with system.

Software and installation. Tech came that night. Could not finish job. Wanted him to come next day. Stated would be in another state. There is software problems. Still on 30 day trial. I don't need issues like this for security equipment. Either it is going to work or not. I am thinking about cancellation. Good ideal but software not so reliable.

The setup process with Vivint went very smooth and the equipment seems to be very user friendly. The tech was friendly and very knowledgeable of the equipment. I'm looking forward to using our system.

Great product. Absolutely love it. Our installer was great and the customer service has been exceptional as well. The price is very reasonable and I recommend this to anyone looking to put Security on their home. It’s a wonderful service 10 out of 10.

Chad was quick to diagnose the problem and fix it. He was very friendly and competent. We hope Chad comes when we need help again. When he couldn't get anyone at the company to answer his call for a half hour, he showed me features I didn't know I had.

I've been with Vivint for five years. I have the smoke and carbon monoxide detector, as well as the front door lock. I got those thinking we would be better off and a little bit protected. I had a good experience with the installation team. Vivint's people just replaced our home smoke detector and everything is going good now.

We had issues with Vivint's cameras a few times. We've also had some issues with the new thermostat disconnecting and the Alexa has been a problem at certain points. But no one has offered anything if the Google is working better. I wanna know what they might wanna do because we need things to kinda stay steady. It took a long time to even get direct connection to the internet which was great finally because the field manager came out, and he took care of it. So, they should have just done that when they saw the problems, and they never did. Otherwise, things have been okay. The Glance panel is constantly blinking. With power it's there, but it would fluctuate where it works and doesn't work.

Was advised by the specialist that when selling my home I could have the new guys take over the system and payments. Buyers agreed to this. Found out after the sale that that was not possible. Bank wanted full payment for all equipment and this had to happen before Vivint can stop “monitoring”. Did not mention a movement team or that we had to send in a form to cancel. Absolutely pathetic.

John was very professional & made my experience very comfortable. He also explained every step & gave me the opportunity to do it on my own. Great customer service and I was very satisfied with his service. He was very patient with us as well.

The tech forgot one sensor in the bedroom and didn't have the angled bracket for the doorbell. Everything else went very well. Other than that we are satisfied with the work that was done. I'm happy with everything else so far.

So far, I am very pleased with my new Vivint system, which was installed today. Having the camera makes me feel much safer and having access to the camera and the system on my telephone is an added benefit. Customer service was excellent, the value is great and the installation was quick efficient and thorough.

This company is very deceitful. The people that come to your door are nice and all, but they trick you into buying the product with deceptive terminology. Then when you call customer support, they are nice and work with you, but then you find out that all they did was lie. I have called this company many times. I ended up stuck with the large loan that they tricked me into signing. Now I will be paying that off for the next 60 months. Horrible company!! One of the most expensive companies!! Do not do it. Sure, they have nice equipment, but they don't care about your satisfaction. All they care about is tricking you into giving them money!! Don't do it!

The service was excellent. Salesman and installers gave excellent service. They gave step by step instructions on how to operate the system. I would recommend them to other interested clients. I am looking forward to enjoy my new system. I will tell all my friends about this new security system.

More transparency is suggested for your door to door representatives. You have a competitive product comparable to ADT. Give the consumer full disclosure so that a decision could be made on what's best for that individual. Consumers appreciate honesty. Vivint appears to be a good choice, represent as such, without trying to hide the 60-month contract that will be revealed before the finalization of the paperwork. I think I made a good choice to upgrade to Vivint, from ADT. I'm trusting that Vivint has great CUSTOMER SERVICE.

Be nice if Vivint offered free "ring" camera like most other security companies are. Saw Vivint commercial showing all the items you recieve for free if you choose Vivint. Hooray for the new screw the customers for years. Even made complaint how tech came out. Fixed issue but left a way less than straight line cover up. Panel states front door battery low...really? After trying 4 new ones panel still states low battery...

Updated on 09/14/2019: As expected and stated in my last review, my 5th Vivint technician came out yesterday and NOTHING was resolved. He was there to change my panel for a newer model which he didnt have in his inventory, thus, I am now forced to call AGAIN and set up YET ANOTHER appointment (6th appointment) for the dame issue. The sad part is that not only did Vivint waste my time but they also wasted my technicians time who had another appointment after me.

Vivint came walking around my street and they told me that, with their system, I can lock and unlock my door from my phone and I can check what’s going on in my front yard. That’s one thing I needed so I ended up purchasing from them. The installation went well and the team was very knowledgeable and courteous. They showed up on time too and did a demo on how to work the product. And when I have problems, the reps are there and they tell me what to do. Everything is good. Vivint is great but they got competition. So, they’re the ones that are just as good.

Like the customer service, very friendly and knowledgeable about the system. Louie the cameras on the new system, like how they look and what you can do with them. They put them in the right place where I can see my whole yard and my neighbors' house.

Dion provided stellar customer service. He was very patient & thorough when I asked questions & did not hesitate to explain procedures about the entire installation. Despite his schedule, he was able to spend the entire day with us and ensure a smooth transition from our old system to the new one.

Home security at your hands meshed in with technology. It can’t be easier than this. We will see how this holds up in the long-term is the reason why I only gave it a four-star. But as of now, convenience is the key!

Everything went well. The technician was very courteous and knowledgeable. He explained everything and helped me go over every aspect of the system. He also kept me informed of his progress and what he was doing. Unfortunately, I can't remember his name but he is an asset to the company.

Fast and professional service, would and have recommend to all my friends and family. Proficient and extremely knowledgeable, he took the time and explained to process and steps in setting up my new smart home. I do like the service.

The technician was very polite, patient and made sure we were satisfied and knew how to work the security system. He answered all questions we had. I would definitely recommend Vivint as a security system. I am happy with the system.

I am completely shocked about how amazing this home security system is! The customer service is the best I have ever dealt with! Wonderful quality of equipment, will definitely recommend to everyone, easy to use and very quick and efficient. No lagging on the system at all!

We had an absolutely Amazing experience with our smarthome installation! Armando was very helpful and informative. All of our questions were answered and we are very happy with our new system! We are very excited for our new system. Very pleased and will definitely recommend.

So I was told after 2 years my bill would be cut in half because I would own my equipment so after 2 years I call and the man on the phone says 5 years. Well I would of never done this if I knew that I think the lady lied to me to make her sale and I’m not happy at all.

We purchased a thermostat, carbon monoxide detector, 1 security camera and secured 1 window. The window and side door alert work perfectly fine. The security camera and thermostat are very problematic. We have to unplug and replug the security camera a few times a week as it randomly goes offline. Two technicians have been by but unable to resolve the issue. The thermostat sometimes does not respond to controls from our phones but has gotten better over time. The security camera not working is my biggest concern. If we're not home and the camera goes offline, we can't unplug the power source to get it working obviously.

Very pleasant to have working in my home. Answered questions as he went along. Explained the system and made sure I was comfortable with it before he left. Reviewed all the functions and where to find all the information I would need. Camera is working fine and we had a delivery already and we were able to review who was at our door without having to open it. Very impressed so far. Thank you for all your kindness while being in our home.

The customer service we received from David and Phillip was phenomenal! I would recommend your company to my friends and family. Most importantly is that you have people working for you like these two men who REALLY know what good customer interaction and good customer service is. Thanks again for our equipment and service! So far, WE LOVE IT!

Every time I have a problem with my Vivint account whether technical or just questions, they always give an excellent customer service in fixing the problem. Recently, we were offered a lower monthly rate by your Utah staff, and that was great. It tells us that Vivint is willing to compete with the new technology we have now in the market.

Johnny was upfront with the cost and the product. Mike was professional in installing and walking us through with Vivint. Might need some time to get used to it but 5star to both. Oh and the lady who assisted Mike kudos to her job well done even in the middle of the night.

I feel safe in my house knowing I'm in control and aware of my surroundings. And knowing when someone is in my yard it's the best part of that. Thanks Vivint for make me and my family safe. Even when I'm at work I'm in control of my house.

Salesperson was very knowledgeable and courteous. However it was not expressed to me that what I was actually doing was taking out a 60 month loan on the equipment. Which also affected my credit with a hard inquiry. It was stressed there were “no contracts” when it actually is.

The representatives from Vivint were outstanding and gave detail information about the product that I was going to purchase. They took the time to find out what my needs were and provided me that solution. I would recommend Vivint to all of my friends and family.

Wi-fi issues. I called reporting that I could not get a connection, I have spent a lot of time on the phone trying to resolve the issue, then they told me they would send out another router that was never sent out until I made another call and spoke with a supervisor. I have had several issues with this system and have to go through a process to get it resolved.

I don't know how in the world this company has ANY positive reviews. I've called them several times and the customer service is abysmal. When I've told them about my problems before, the lady on the phone said "Oh well, that's just how it is." And hung up on me. Firstly, when you aren't home, and someone rings your doorbell, the app immediately shows you the live feed so you can see who is at your door and communicate with them. Amazing in theory. Terrible in practice. I get notified right away when someone rings my doorbell, but the live feed takes MINUTES to pop up. By that time, the visitor is already leaving or has left. What good is this?! I literally never get the video feed to pop up in time. I have to keep closing the app and opening it back up or it will never show the video. So greeting guests when I'm not home is pretty much a no-go. Yeah, they offer the option, but does it work? No.

The technician (no fault of his own) had lots of trouble with tablet connecting to their internet. This slowed down paperwork and was time consuming. This caused the total time to take longer than needed. Installation went quickly. Overall, the installation went well.

I wanted to address my frustration to you. At our old house, I was very pleased. Our new house, we can't get internet due to being in the country. So Vivint support is very poor. I wanted help to resolve the issue and Vivint will not let us out of our contract. It is very wrong to make someone pay for four years without being happy. Will know next time to stay away from Vivint. And no longer spread good news about our service. Very unhappy customer.

This customer signed a five year security contract in 2016. From the start there were problems with the equipment and the tech people that installed the equipment (due to lack of training one technician admitted). For example, all the batteries in the detectors died within a month of installation. Weird, did they install old batteries I asked the agent on the phone? The batteries should last a year. The camera in the doorbell did not work consistently until May/June 2019. Thanks to finally getting a tech that had some experience. Many many phone calls and service calls between 2016 and 2019.

Luke ** is an asset. Other representatives I've spoken with from Vivint in order to get to this point have been far less competent and respectful. Luke appreciated my time and was quick and thorough during the installation process. While other representatives couldn't answer my inquiries and passed me off from one to another rep, Luke explained the process and coverage very well. Great job, Luke!!

The salesman told me total price $599.00 while I was disgraced with the kids and signed my life away somehow the documents show $1000!! How can you get away with such a scam. Show me one thing on the screen and the paperwork something different. You should be ashamed!!

The doorbell camera and doorbell ring are spotty with working even after multiple calls to customer service and updates. If you open your door with the keypad lock without making a purposefully delay the panel locks down...sounds the alarm and won't give you a key code access to shut it off, even though the code was keyed in at the door panel. We were refused to have a tech come out and see our panel unless we paid for the visit because it could be "Fixed remotely", which it never really has. Frustrating.

Very nice, quick, and easy. Very professional person came to the house, explained what I was able to get with the same deals, and asked what I wanted to know more about. Got exactly what I wanted and with no hassle.

I would just like to say that Zac was extremely knowledgeable about the product and educated us in what how the Process works. The Installer was fast but efficient. Give those guys both one hundred dollars each. I'm happy but most of all the wife is.

We have had Vivint services with 3 cameras for about 2 years. We haven’t been particularly impressed with them because the cameras haven’t always functioned and the door camera with ability to talk to the person at the door when you’re not bailable hasn’t functioned properly most of the time we have needed it. I am calling the support number on the panel several times and the last straw was just recently when the person on the phone was telling me to open the box up to work on it and the panel tipped off the wall. I called to cancel the next day and their customer loyalty team is working to keep us as customers. We will see how it goes since they came out and installed a new box.

The box wasn't responding to channel changes and our show wasn't being shown. I called with the problem and it was taken care of right away and it was explained to me what the problem had been. Very courteous and knowledgable.

It seems as if my service goes offline every month. I had a serious problem months ago and customer service had me do literally everything they could think of so they didn't have to send a technician out. The service now is better (offline once a month) than it was a few months ago.

We’ve had equipment issues, billing issues, customer service issues and the list goes on. The company seems to be great at finding reasons not to help instead of finding solutions. Payments were misapplied to monthly service instead of equipment. Later on they tried to collect again for the equipment after failing to bill my credit card. I troubleshoot my equipment myself and after being unsuccessful over a period of 6 months, I’m told I should’ve been more annoying and scheduled service instead of troubleshooting myself. That way there would have been a record of my previous issues. Maybe a customer who pays his bill every month without fail should be given the benefit of the doubt and given warranty replacements. Maybe people in customer service should know their role and get a manager to call you back if you ask for it. Horrible. Horrible. Horrible.

Drin, my technician was great! He explained everything in a simple and thorough way, and helped me understand the system I got installed. Everyone that helped me at Vivint was so helpful and very kind. I would definitely recommend Vivint to people!

The customer care rep for the issue I had was great. But I had a tech scheduled to bring equipment I paid for he never showed up. I paid for a portable command center and a caron monoxide detector and received nothing. I will probably cancel service, I'm not happy. You will probably do nothing with this info. I was told that your customer service was terrible and I did not listen.

I am very pleased with the installation and the system. My technicians were knowledgeable and patient and explained everything to me. Installation was free and all of their products come with a lifetime warranty. I would gladly recommend Vivint to my friends.

Mr. ** installed my home security system in about two hrs. Also a doorbell. He was very clean about his work, very nice and polite, I did not have a mess to clean up after he left. I am very pleased with the installation. Customer service was very helpful the next day when the battery was low and I did not know what to do.

Wonderful, Courteous and took the time to make sure we received what we needed for our home. A huge perk is that the installation took place the same day within an hour of ordering our home security system. If you are looking to update your home security system, I would recommend them.

We have been out of this home for over a year now and, unlike we were told when we signed up for the service, we have not been able to cease services not the cost thereof. This is not what I would consider to be a fair practice a business would impose on customers. They contend they are there/here to serve. Quite self serving and despite attempts to have the services discontinued, you continue to charge us full price with zero services being provided. Looks like it's time to employ an attorney. Shameful.

Everything was outstanding from sales to install. They were very professional about their work and company they work for. Installer was very neat with his work from running wires and cleaning up his mess and helping us understand keypad. Would recommend to friends and family.

I requested a new lawn Vivint sign and received it in a timely manner. However, I didn't received a sign with a solar light which would have been a better sign for my lawn. The lighted sign would definitely keep all bad guys away. Vivint should definitely only send lighted signs.

When I tried to chat for customer support it was very slow and they were no help. Then I tried calling and the person barely understood English and had no idea how to help me. Thank God the issues fixed itself the next day as if this would have been something major. I would have been in big trouble. Plus no one ever called and the recall for the light sensors as they stated they would. Not happy.

Any time we have had questions or support we have always been satisfied with the results. We recently had a false alarm that was caused by an entry before the alarm was turned off. We were contacted by your office and we went through the process of eliminating an unauthorized entry through name recognition and password authorization. Very professional!

Our cameras only worked for a couple months they sent a technician out who blamed it on our WiFi but said he would have "R&D" try to figure out the problem and they would get back with us. When we call they want us to try and fix the problems ourselves over the phone. There is no follow-up and total disregard for current customers.

This bill we just paid is the 4th or 5th time we have to address this issue. We sent in response to your letter several months back about you adding a tax to bill. I told them no to paying. We opted out. You said ok but still we get billed. No more. What you are doing is against Mo. Communication department. Possible could lead to a class action suit. Stop billing us for this for our whole contract or let us out of the contract.

Vivint's security system and monitoring/support service is fine, but there are some huge fraudulent drawbacks. First, we first responded to an email solicitation and TV ad both when we first contacted Vivint. The ad/alleged-promotion offered us a 'free security system' so they could put their advertising sign in our yard, and have us pay for the monitoring service. Instead, we had to pay full list price for all components, and Vivint's price was more than 200% more than the same components you can buy in Lowe's or Home Depot. ADD TO THAT, they financed us out a huge interest rate, when the salesperson that signed me up assured me that it would be a low interest rate, a rate in fact that he would not tell me exactly what it was. So, for a 'free security system," we wound up paying about 300% more than needed. I'm still in a fight with Citizens' One Bank, who does the underwriting for their financed systems. It is total scam.

The service does work but they have issues they need to work out. The control pad battery blew up and disarmed the system but never sent me a message saying disarmed. This is just one of the many issues I have we had with them.

I love Vivint service in our primary home so when I had a terrible experience trying to have our security system repaired in our AZ home I finally got so frustrated I cancelled their service on the spot and called Vivint! Not only were they there the next day to install but the technician, Michael was outstanding - which is what I’ve become accustomed to with Vivint service. I can’t say enough positive things about your company!

Customer Service at Vivint is terrible. My last call was for more devices which were on sale. I received no response. I contacted Vivint Customer Service by phone and email. The answer was “The sale is over, tough luck!” At a later date a supervisor contacted me and informed me she would look into the complaint I had submitted. Never heard from anyone. I like the equipment, the installers are great, customer service has always been a problem anytime we contacted them. If we find a company with equipment as good as Vivint’s we will drop Vivint and move to a more trustworthy company.

Our salesman Spencer was amazing, he came to the house and went over everything with us. He had us pick what we wanted and explained why we needed and didn’t need certain items. Took us a few days to decide if we wanted to do it, and we did and couldn’t be happier. I called him Saturday to let him know we were ready to do it, and Alex our technician was at the house 2 hours later installing. Which he did a great job, keeping everything clean and explaining what he was setting up and involving us in the whole process. I will definitely be recommending to all my friends/family.

Osman was very polite and professional. He did a wonderful job installing the system and cleaning up after his self. He explained how everything worked and made sure we understood everything before leaving. We will definitely recommend Vivint to our friends and family.

I am so happy with the equipment & service provided by Vivint. Great equipment is nothing without GREAT support service! Every time I have a question or concern they are available on the phone to walk me through the issue (WiFi change, change a battery...) I do recommend this company to friends & family!

I have had issues with Vivint several times a year. Some of the customer service know what they are doing and the rest of them are don't. I pay to much for equipment. I would have canceled several times but the company keeps me in a contract. When things work the Vivint works is ok. I would never recommend the company to anybody. I have been angry many times but nobody cares.

We have not been able to use our cameras in over a year. Spent hours with customer service that has never helped. Keep telling us we can send someone out for $50 but still cannot guarantee we can fix it. Camera works on tablet mounted in hallway but not on our phones.

The key pad lock I had installed, the installer never gave me a set of keys to the lock. When I notified customer service they told me I would have to pay for a new set of keys. I cant wait to change companies once my contract is up.

I have had nothing but problems since switching to Vivint. I have even been told " if I was not happy, then buy out". I have had Customer Service Rep's hang up on me. I have had to buy 2 new phones because of a software change Vivint made. The list goes on and on.

It is a great service but I should have actually researched the company before I signed up. I wanted to cancel the service that wasn’t under contract but I couldn’t because I have only paid about 100 on a 1000 dollar balance in one year. I moved last year in November but I keep paying because I have no choice.

The whole system is not worth the cost. And 5 or 6 year contract is too long. I am just waiting to cancel and won’t buy from them again. It was not worth it as you can get better equipment off the open market and install it yourself.

Have had Vivint home security for a few years now and the product and the service are tops in my book. Best decision I ever made to install Vivint home security systems, with the doorbell camera as well as the standalone camera in the back yard. We have had several power outages and every time I call Vivint they are very professional and they are courteous and helpful and they fix the problem with you on the phone in a few minutes. They wont hang up till you are satisfied and back up and running, now that’s service to brag about.

2 accounts w/ Vivint -- Service was 20x better than when we purchased the 1st system. Michael ** & Amellio were both professional, helpful, accomodating & listened to what we wanted. We would now recommend Vivint. We will be switching the other account to Michael and upgrading in the future.

We upgraded our panel last year and have had issues with it and now our entire system ever since. Our sky panel "loses connection with our wifi" constantly and our thermostat consistently disconnects from the sky panel. We are now having issues with all of our cameras losing connection because the panel is also disconnected. We have changed all of the batteries and have spent multiple hours on the phone with tech support troubleshooting and making sure we "reboot" the panel over and over again. We try and call to have a tech come out but that is going to cost us a service fee so that's why we call support but I feel like all we are doing is going in circles. We have had Vivint for several years now and we have not had any issues until we upgraded our panel.

I was contacted by salesman about an upgrade. I usually don't respond well to sales calls but the salesman was very nice. I agreed to the upgrade, even though it would change my control panel to an ugly iPad looking thing, and even agreed to add a camera. I was then told I would be contacted by an installer. It has been over three months and I have not been contacted except by more salesmen calling to sell me the same upgrade I had already agreed too. Absolutely no follow through. Not a good way to do business. Customer Service has always been great and I love my alarm but this has left me a little annoyed.

They are very good service. They respond quickly and the representatives are nice and courteous. The customer service line was very helpful and offered additional assistance if needed. The installation was quick and efficient. I feel very safe and secure. Great value.

Vivint has to be the worst customer service company in the US. When I have trouble with my system and make appointment the rep text me and changes the date where I can’t be here. And then tells me that’s the way it’s gonna be. Can’t wait til my contract is up cause I will rip this crap hole system out of my house and be glad to repair all damages that I create while I do it.