Vivint Reviews

Roosevelt ** was my smart home pro. He was warm, kind, professional, friendly and knowledgeable. He made me feel like living in a smart home was totally necessary. I do feel safer now that my home has cameras and sensors. I will be recommending Vivint and RJ to my friends and neighbors.

Jared was great, very friendly and hardworking. It was late, and he didn't seem bothered at all by the time. Showed us how to work all the gadgets. We feel a little smarter now. So far so good on all equipment in working order.

Vivint is absolutely the worst company you'll ever deal with. I have constant issues with the system and they can't see it on their end so they only will send someone if I give them more money. I hate Vivint. The system loses connection all the time, glitches, and their service department doesn't care.

Jeff did a great job installing and guiding me through the process. I would definitely recommend Vivint to anyone looking for a video doorbell or a security system. He was patient with all my questions and answered them in a clear and concise manner.

Technician was great and spoke well about the system and what he was doing and why and did great. Was on time and very responsive to the questions I had asked and he answered very well and with lots of information I didn't know and very well spoken and took pride in his work.

Reinstated service with Vivint today. Tech Josh was fantastic; on time, knowledgeable, thorough, and professional. The panel had to be replaced and he spent the necessary time to help us update the Vivint app to be able to access the system remotely. Vivint gets 5 stars, and Josh gets 10 for going above and beyond the call of duty!!

We had a great experience from the initial set up to the installation. The installer was courteous on time and knowledgeable of his product. Time will tell on the service side but as of today they’ve done great. Based on the experience that I’ve had so far I am expecting great things.

Daniel ** was outstanding on the installation! On time, courteous and thorough. Love the system. If only customer service was as good as the installation and the system operations. Good company with a chance to be great if they make the call center better.

I got a call back on my request for a quite within minutes. Sales and set up was easy and quick and all via phone, text, and email. This is a thorough system. I definitely feel secure. I would recommend this system to anyone.

The young man Mike is his name was very Polite. Took his time to explain everything he was doing. It was a very nice afternoon. He did a very professional job. Did not leave till he was sure me and my husband knew how to work our security unit.

Installer was fast & precise, but no cleanup. Angel was a good sell, because I am a HARD sell! Equipment is very user friendly, but thermostat is confusing. It leaves a sense of security knowing that I can check on my Home whenever neccessary. The fact that it can be used by all of my Family members that have mobile devices is a plus, because now my children can open & close the garage for access with waiting on their NaNa.

Todd ** and Ethan ** were the nicest young men to deal with. They were very competent and explained every thing very well. I felt very safe and comfortable with them in my home while they installed the system. I highly recommend them.

Could not asked for a better service technician, made sure he treated my home with respect. Clean up after job was completed. Explained the system to both myself and husband. Double-check that the system was working before he left.

The experience with Danny was great! He made it very easy to understand everything. Was very helpful and well informed of the products that I needed! As the customer experience, I would recommend Vivint to friends and family for their security needs.

I want to let you know how much we appreciate the help you have offered us by having Mr. ** put in our security system so efficiently. After he arrived I realized I had needed more camera coverage. He complied with everything we asked for. He also explained how all of the installed components worked. We are very happy with the door camera and how clear the picture is even some of it is seen through screen on the side of the front door.

My tech was very knowledgeable and talked us through everything. He showed us how to use the app and the panels which was very helpful. The system is awesome. Very easy to use and I feel protected. The price is reasonable.

Great service and technician was very professional. Vivint’s platform is user-friendly. Now we feel safe and secure, with the service provided. Love the features that Vivint has. I would highly recommend this service to family and friends. Thanks, Vivint.

The technician was quick to install and very knowledgeable. Very helpful in walking me through the app on my phone as well as the device in my home. I would definitely recommend this service to friends and family in the future.

Great customer service from the beginning to end. The install tech, David, was professional and personable. Went through everything with us to ensure we knew how to work the system. Gave us options for upgrading our cameras in the future.

Alex the technician was excellent, very knowledgeable and professional. Everything was explained, as he installed the. Equipment, all paperwork was explained. In detail. Everything was professional done. Thank you for your courtesy and your promptness in getting the job done in such a timely manner. I Would recommend your company and the technician to anyone.

I had a rep come to my house last night because I just bought this home and it was already equipped with cameras and security system. He was very helpful and walked me through how to do everything. I would definitely recommend to friends.

The installer was great. Explain everything on how the system works. Took the time to review the existing system from the previous owner to make sure everything work. Added the doorbell to our package and even gave us a new solar security sign.

They have good services and very professional! Highly recommend to everyone. Every one should check it out for themselves. You will not be disappointed. The quality is very clear like the movies are. Love that I can see everything so clearly.

We just got the service a couple of days ago. The technician was amazing, explained everything in detail and made sure we really understood what he was explaining. He took his time with everything. No rush. So far so good with the service. Thanks.

I couldn't have asked for a better person to do my installation. I'm amazed at how friendly and professional he was. Your sales rep Nick was amazing as well. Only good things to say! We already feel safer and more comfortable. Thank you!

I was struggling with a bag of soul at Sam's club when a young man came running over to help me. He asked if he could show me the smart home system. I was not in a hurry so I gave him my ear. Long story short I booked an appointment for the next day and now because of the other really nice young man that arrived at my house I have a smart home and med alert for my husband. Great job!

I would recommend our tech. He was very helpful and had great knowledge of the product. He had a wonderful personality. I feel very secured. I would like to thank you for all the help and explaining it a couple of times to us. Thanks so much.

Our technician was thorough and explained everything to us. He came on his day off to set up our smart home. We are really pleased with the system and safety it will provide for our family. We also love the incentive you all offer for referring people.

Bought a house with Vivint system already installed. Javier came out to activate the system, provided top of the line service and communication. Answered all questions my wife and I had and made us feel very comfortable with the system.

I was told that the takeover kit would include all my previous equipment including sensors Carbon Monoxide detector and fire alarms. But once I had the system installed was told the detectors were not included and were $100 each. I called to ask for a discount on the fees and was given a discount on the smoke detectors, buy 1 get 1 free. I have several smoke detectors and could only purchase 1 smoke detector with an additional fee and 1 carbon monoxide detector. I then was thrown into a fresh hell of not knowing what my monthly fee would be with the added equipment. I had called twice and the technician had to call twice and his tablet would then update the amount due and I received 4 different amounts with every call and survey. I am very disappointed with how this new service was setup.

We are new homeowners & Vivint customers... in Spring, TX. So far, the Vivint sales team have looked after us & the installation technicians were amazing! So far, we are certainly happy to recommend Vivint for Smart Home technology & security.

I think it's Hard to Experience something that has just been installed. I think this should be asked say after 30 to 60 days after installation. I finally got it installed after about 28 days due to aligning my work schedule. It appears that everything went well so far. I also notice that there is a neighbor of mine that has purchased Vivint.

I give Vivint 5 stars today for great customer service. Very helpful, I didn’t have to wait to get my equipment setup and the tech was excellent as well! He was very helpful and knowledgeable about the service. Vivint came and saved the day now I feel more comfortable and relaxed in my home.

We were looking for a security system and didn’t know what brand to go with and we went to Sam club and they present this system and we loved it. He was really nice, had a great personality and did a great job. Explained everything which made it easy to make decisions. No complaints at all. I will definitely recommend him to friends and family.

Centric was amazing. He explained every detail, and walked us through each step of the installation. We were ADT customers back in Nevada, but using your services has been the best, especially price-wise. Thank you and we appreciate you all for doing what's best for us.

I was told that I did not need wifi to use any of the system. Technician let me know I was misinformed. This made me unhappy. Technician was fast knowledge but smelled bad. He also appeared to have a cold.

I first spoke to a sales rep with Vivint. The individual answered all of our questions. A scheduled install was initiated and a technician was sent to my home. The information he provided was more clear but caused me to re-evaluate the information provided by the sales rep. It seemed the technician knew much more than the sales rep. Had a great experience with the technician; very polite and was very friendly and helpful in providing all the information I was looking for.

Gentleman was very nice, informative, and pleasant. He made a new system easy to understand. He also was respectful of my time. Efficient. He made sure I was comfortable with the new product and its technology...

Jacob was incredibly knowledgeable and helpful with the install. He really took the time to explain and answer all of our questions in depth. He went through all the features and options available to us and explained what other equipment Vivint has to offer. We are very satisfied.

Vivint has a customer service model that is unparalleled in the business world. There's a reason why so many customers like me choose to have their security monitoring through them, despite difficulties in the past. I recently had someone try to break into my house and called them that night. They had Mr. Nathan ** at my house the very next day, first thing in the morning. I felt completely at ease with Mr. **. He talked me through the process of updating my equipment, what to expect in terms of timing and gave me explanations with patience, due to the fact that I have very little understanding with mechanical items. Mr. ** was professional, courteous and went above and beyond to empathize with my situation and listen to me.

I didn’t know that I need internet. An employee told me that the ring bell camera has 180 degrees. I asked him if he was sure and he said yes! But was a lie! He told me that everything was going to be in Spanish for my parents even the iPad and that wasn’t true! He said that after 5 years. 5 YEARS! The amount will be reduce as $29 dollars! And I didn't see this specification in the contract! Him and the technician was very very nice, I understand that you need to make sales. Just be clear from the beginning! Now I want this to be cancel as soon as possible, and I don't want to receive a NO as an answer please. Thank you.

It went well. Perfect timing for the call. The technician walked me through the activity without missing a beat. He knew all of the numbers to present and asked the right questions. The Vivint system is going to be helpful in securing my house. Trying now to get the app.

Stephane was great with his customer service skills. He was through with cameras, sensor and anything Vivint have to sell. He wasn’t pushy at all. Once he was done he made sure we knew how everything works before he left and made sure he answered any questions we had for him.

I had THE WORST experience with this crappy company. We signed the contract with them in June 2018 and since that day we had nothing but problems. Our panel hasn’t been working 40% of time (it’s currently not working AGAIN) and they don’t do much about it. When you call them and complain they tell you that technician will be at your house within 2 days or so or they send you extra equipment for you to set up in your house. The “equipment” is a another box that according to them has to be right next to the panel or internet router so in our case we would have to put the box in the middle of our leaving room where our kids play and people walk by frequently. Clearly there was something wrong with our panel from the beginning but they refused to change it until today when I told them I wanted to cancel the contract. Also, they told me they were giving us a “special treatment” by changing our panel (THAT DOESN’T WORK 40% OF TIME!).

Had to talk to several people before one woman finally understood a turning number and set it up properly. The gentleman who came out and did the install was personable and professional. Overall good experience once things were set up properly.

Service was good. It was timely and everything went well. Yes I would recommend this company to another person. The one reason why we went with this company is because we wanted to protect our family. And not break the bank doing it.

So they weren't able to complete the entire install but Woody ** and his team were extremely friendly and helpful. They'll return tomorrow to finish install. They bought new parts and did some wiring to help the setup. I would highly recommend them to anyone who wishes to install Vivint.

Everything was great and Fast. I will tell my family and my friends it's a great team and friendly and and the unit is a good system. My wife is going to be really happy and thank you guys for your service.

Very fast, efficient, friendly and explained all functions perfectly. Wish I would have been a customer sooner. Fantastic customer service, very professional. Other companies should take classes on how Vivint takes customers very serious how to protect for safety. Top notch. Thank you all very much, totally satisfied customer and will definitely spread the word.

My rep Brandon was excellent and really knew his product. He sold me just what I needed anded and took my needs into consideration. He was a pleasure to deal with. I wish all salespeople were as caring as he was.

I felt that the overall experience was great however the charges I agreed to are 100$ plus taxes more expensive that originally told and I am now dealing with disputing charges and having to deal with this along with a new house, 4 kids, and a baby due in a week. I was hoping for peace of mind and though the security system does that, the financial issues have added stress.

Great experience with my sales rep and tech. My only critique is, after my 4:30pm install time on a Saturday was pushed to 7:30pm, I was told by a manager that I couldn’t push my install appointment to a later date because then it wouldn’t count as a sale for my rep. By 9:00pm I was practically begging the tech to finish the job on Monday. They were more eager than I was to get the job done on the same day.

The entire experience was a breeze. The sales rep (Clint) explained everything with great detail and was upfront and honest with all his answers. Then came in the technician, Brandon was very professional with the install and thoroughly walked my wife and I through all the steps on the keypad and phone app.

The product is nice. I wasn't home for the installation. I must recommend that you be there for the installation. I like the product but I do not agree with where the camera was place on the house or where the smoke alarms was placed.

Vivint installation. The service was awesome and quick. I highly recommend. The sales of unit and the follow up was so quick. The doorbell is great. I had ring and Vivint's doorbell blows it away. I am so glad I got the service. Now my family is protected.

Great customer service. I love my system. We are returning customers of Vivint, love it in my old house & love it in my new home as well. Great pricing and plans. Wouldn't have any other alarm in my home now that I've been with Vivint!

Great experience and easy process! The sales representative was very knowledgeable with all products and he was very friendly! I enjoy Vivint products and services. I will be recommending Vivint to all my friends and family. I’ve had Vivint in the past before and will continue to use them.

Steven did an amazing installation job and he took time to explain all features and even help set it all up in my cell phone. System seems very user friendly and easy to understand. I am going to Highly recommend Vivint Home Security.

The tech was very polite, knowledgeable, mannerable, quick, they really did their thing. I love my security system. They showed me step by step & explained to me what I needed to know detail by detail and they were very neat & cleaned up behind themselves.

Maurice was hands-down the most caring, knowledgeable technician that I could’ve ever asked for. He made every effort to treat our home as he would his own, down to the details such as leveling and device placement. The system works as advertised, and the app/interface are so user-friendly. Would recommend Vivint and specifically Maurice to my family and friends in a heartbeat!

James is great.. As we went over my plan we talked about the motion sensors and since I have 2 cats who love to being their windows and up on counters we decided to change motion sensors to glass shattering detection. Looking forward to some peaceful sleeping knowing that I have monitoring. As I can I am sure I will add additional equipment..

Panel change out/doorbell install. Had a 10-12 appointment window. Got a call at 1155 that tech would be here at 1330. Tech arrived at 1330. Left at 1500. He did a fine job. He stated he got the tag at 1100. This is unacceptable. We have been Vivint customers a long time and were the first in our cul de sac to get Vivint. I look outside and see at least 4 Vivint signs in front of neighbor’s homes. I wasted a whole day off waiting. All our other dealings with Vivint have been great. I need a call back ASAP. Dean **

It is a very helpful system, very safe to use, and I feel as if my home is a more safe and secure place for me and my family. I recommend this system for other family’s who are willing to keep their loved ones safe.

Workers were knowledgeable and friendly. The whole process took about two hours. That’s asking a lot from a homeowner who is busy. The system seems simple to use and is convenient to operate from an iPhone. Unfortunately, technology lets us down quite a bit, especially here in the Imperial Valley.

I had a great experience with the whole Vivint team! Colt and Dan were both wonderful! I am already loving my new security and smart home features! My favorite thing is the new thermostats that I chose! Also, the doorbell and the door lock! Actually, I love it all, and I am glad Colt and Dan were there to help!

There is nothing I can say, my technician was AWESOME, explained everything from A to Z, asked for my recommendations so it seem like I was part of the install and just not someone coming to do a job. So now I know I made the right choice from switching from my previous security system which I cannot wait to tell them why I am canceling my service.

Install was very smooth and he answered all my questions. Very happy with service. Only added the services I wanted, no pressure sales upgrades! Walked me through all features and was very professional. I am loving the system and features!

Centric Smith completed my installation today and he was amazing. Very professional, extremely knowledge and just a really friendly guy! I’m just as impressed with him as I am the technology. People make or break a company, and Centric is definitely one I would want to do business with again.

Sale Rep was very professional in explaining the parts and products they have and how it's work. The Technician was very nice and respectful and full of joy. Vivint do have some nice Equipment. Just love it. Everyone that dont have it should try them out. You won't regret.

I am super excited about having an alarm system. The tech, Tyler and the sales rep, Spencer have been absolutely amazing getting me what I need and the cost is even better! My husband is usually gone or in the field for work so I am usually alone, having this installed makes me feel safer. Super easy equipment to use and the app is a plus! Definitely worth the investment.

Safety and security is very important to me, but so is not feeling pressured to purchase something I don’t want or need. The guys at Vivint were very kind and genuine. I did not feel pressured or rushed to make a decision and they made sure I understood every part of the purchase. My security system was installed within just a few hours of the purchase and it was extremely easy to use. I was very happy with every aspect of my experience.

Yesterday I had some of your personnel install your alarm system in my home and you couldn’t have sent a better group of people to do the job. I could sense their purpose of doing a good job and were very polite and very professional on what they were doing. Thank you. That’s what I was looking for.

Very professional, knowledgeable and friendly technicians. We did a walk through the house and he suggested areas for cameras and all the windows were alarmed. I appreciate their excellent and timely response to taking care of setting up your security system.

I just want to thank you guys for such a wonderful camera system. After a recent break-in inside our home' we finally had a great night sleep knowing how secure and safe we were. The first sales rep was so awesome that he left my home with UNLV basketball tickets. 30 minutes later the technicians showed up. Super impressed on the same day installation at no cost. The monthly payments are a cheap and affordable relieve. I rated 3 stars because the 3 technician that came to install, just rubbed my family in the wrong way. Explaining where I wanted my cameras outside my home was just frustrating and awkward. Right away we could tell that they didn't want to be there. I ordered 3 cameras and took 3 hours. That seemed like a long time to me but they did work the entire time and wired everything nicely. We are very thankful of course. They set everything up and started to go thru a little tutorial.

I am very pleased with my brand new Vivint Home security system. We have a great sense of peace of mind that we are safer and more secure in our home. Our install went smoothly with our technician, who was professional and knowledgeable about every aspect of our system. Everything was explained very clearly and we were given a dry run to ensure that we were comfortable with all of the features and functions of our security system. I will definitely be sharing my satisfaction with others! Thank you again for a great experience!

The marketing team is very friendly and knowledgeable. The installer was at my home for the install within 30 minutes and was excellent at explaining all the various features that Vivint has to offer. I would highly recommend them to anyone and I plan on it too! Adolfo ** did an amzing job. Five stars.

Quick, super helpful, and explained all the features in the panel and app. The panel, front door, thermostat, and garage door were all installed. He answered all my questions and even put the panel to my height level. Excited to use the system!

Great service. Cory was great. He did all the updates and replaced batteries and made sure we were up and running. As well as replacing our sign in our yard. And he was friendly and he knew his stuff. Could have not ask for a better experience.

Bill was great, very informative. Had an answer for each question I had. Got it installed quicker than I expected and with no issues thanks to Mike. He went over the setup and use and so far we have had no issues. I wish they would offer a panoramic camera but the one they do offer works just fine. My wife was happy to get rid of our Nv energy thermostats and finally be able to see that the status and be able to close the garage door and lock the front door. So that makes me happy, too!

I was given a accurate time and even came early, technician was very fast and efficient. Upon arrival, gave me the needed information on what he was doing and where he recommended certain locations for the technology. He was kind and provided a welcoming experience.

**: Our technician was very helpful and updated our system professionally. She answered all my questions and gave helpful advice on our system. She finished all work on a timely manner and made sure we were 100% satisfied with the position of equipment.

I was very impressed with the service I received today. I'm also recommending this for my mom as well. I'm looking forward to seeing how well the system works. So far, I'm very happy with I have paid for. Thanks so much.

Quickly got everything setup and was able to answer all the questions and address the concerns I had. I’m excited to use Vivint in the near future, and may even consider upgrading equipment. The phone app is pretty awesome too. It’ll be neat being able to control everything from there.

Both sale agents and system installers provided superior customer service and addressed my customer needs and wants. They were very hospitable through the whole process, sales agents provided me with great and affordable deals; and the installation guys were very hardworking, friendly, and fast through the installation process. They thoroughly explained the user alarm operational procedures and gave me a whole tour of the equipment.

The Installation was quick and easy. The technician was courteous and knowledgeable and explained all functions available on the system. The previous owner had the system so it was important for the technician to check all the previous components which he did.

Installation was good, technician was knowledgable in what he was doing. He was very professional and installed the equipment in an orderly fashion. Very polite and down to earth. I was very impressed! Would recommend this company to friends and family!

Calvin was an awesome technician. All of my questions were answered professionally and thoroughly. He made sure that all sensors were running, he made sure he did a walkthrough, and he also gave me verbal instructions on how to operate my monitor while allowing me to arm and disarm the system. He have patience and should get 10 stars... Thanks for sending someone that didn’t rush and took his time to get my system running.

Ok. I let Vivint go last time due to poor customer service. The installation yesterday started off rocky. We told the service tech the camera had stop working soon after the initial install. He looked at it and said this is not our camera (had a Vivint sticker) and tried to charge us for a new camera. I informed him that I was told by your sales agent that all equipment has a lifetime warranty. I told him to call his supervisor and it was resolved.

First, the sales guy ran my credit for the equipment loan, was supposed to be a "soft pull" but it took 4 points off my score. He had to come back the next day because something, "didn't save". He promised my credit wouldn't get hit again, but it did get hit again, another 4 points off my credit score! Then he had the installer scheduled for 10 am a few days later. The installer showed up 2 hours early, unannounced! Then the installer was trying to run my credit for a 3rd time!!!! I said “nope”! At this point I should’ve had the installer leave and gotten out of this contract and went with SimpliSafe or something else. But, I just had him charge the overpriced amount of $2000 for the new equipment to my credit card instead.

Von does excellent work, is professional, competent and takes time to answer all questions. We highly recommend him! We own the equipment from our previous home security system and Von was able to use the motion detector and program the old key fobs to work with the new system. This saved me $100, which is a big deal when you're retired.

This is an awesome security system, Ring cannot top this on any given day. I really feel much safer with this system, more relaxed and assured. I would definitely recommend this to all my family and friends. I give it two thumbs up. The salesman Diego was the best I’ve ever talked with and the installer Brian was just as great. Thanks guys.

Shopped around for a few home security system and I’m so happy that I went with Vivint - our rep was Harold and he was such a nice guy who walked me through the whole process! I hope my daily experience will Vivint will continue.

Brandon had done an incredible and awesome job on explaining each install. He was kind and professional on what his criteria is. This new system is incredible and I feel a lot more safer than ever before, thanks to Vivint.

I was very please with the service. Your staff was very kind and helpful. I will tell other about your services. I will give your service a A rating. I please with the cost of your services. I will be using your services for

Arrived early, explained everything well and demonstrated app. Clear speaking and friendly. Worked steady and offered advice when asked. Showed each door sensor and explained the pet sensor settings. Requested location of box to be installed to provide easiest access. Would recommend.

I was thoroughly impressed with the service and attention to details. I endorse the organization from sales through support! Knowing that I was skeptical Blaine took the time and effort to address and answer every question completely. Thank you Blaine and your team of professionals!

We have such amazing experiences with the technicians, great job. His provide and make sure to answer all the questions we had. We highly recommend him and Vivint for our friends and family. We have a peace of mind with our new security system.

So far so good regarding the equipment. The salesman was excellent and very knowledgeable. The young woman who installed the equipment was terrific despite having our puppy cause havoc while she was working! She was very pleasant! She was very accommodating to where we wanted to put the equipment and the house was put back and cleaned just how it was before the install.

The install was rushed and almost seemed like he was overbooked. The install took from 4 to almost 9. Needs to have a small shop vac since there is sheet rock dust left everywhere. Also irritated that he had to install a third WiFi device and I’m still continuing to have disconnects from the panel. I am unable to stream my cameras at all times. Just really not thrilled with how much I’m going to be paying for my system not to be fully functional.

Love the doorbell camera and auto door lock. App very easy to you use and love that I can check on status via the app. Tech came out and installed same day and did a great job. I love that I can unlock and turn off alarm by being away from my home.

The Rep was very knowledgeable and helpful. The alarm panel is user friendly. I feel safe knowing that our house and us are secured all the time. I still need to setup the alarm so I can access it on my cellphone which I will call in tomorrow. Thank you again.

The salesman (Adam) was a stud! Totally knew everything about the systems and was SOOO Helpful! Then Nick did the install and took extra time to teach me how it all works. I feel confident that my family is safe and that I can see everything that is happening in and around my home!

Tim did a great job to ensure that I had exactly what I needed to secure my home. He took the time to show me how to use the system and answered every question I had. He arrived on time and was super friendly.

I cannot honestly say how pleased I am with this experience from the initial consult, to installation process. Everyone I came in contact with was overly pleasant, caring and helpful!!! Thank you for a great experience and looking forward to the safety you provide my family and myself.

Our tech was very professional and knowledgeable. He answered all our questions and demonstrated how to the security panel. I will recommend them to my family and neighbors. We are happy we made the switch. Looking forward to a great security experience.

New to the service. So far it seems great. Customer service was awesome. The app seems user friendly. It has some great features. The technician was very helpful and friendly. Looking forward to the services and seeing what all we will be using. Will refer friends to the service as well.

Seth installed our Nest thermostat and showed us how to manage it through the app. He was polite, respectful, and in tune with our needs. He did not try to pressure us into buying unnecessary services or products, but helped us understand how the nest would save us money in conjunction with our solar panels.

So far I would recommend the system to someone. I have had the system less than 24 hours but I like what I see so far. There are a few things I will need to follow up on and I’m praying that works out fine.

Had a really good experience. Friendly, punctual, knowledgeable, patient and thorough. How every install should be! We would recommend Vivint and our technician to friends and family for sure! We're happy customers and are really enjoying the peace of mind that comes with our new service.

Today’s conversation went well with agent. Trying to take over account out of my dad's name that should have been in mine that I have paid on for the past five years was a task. Could have been handled a lot better.

The price was exactly quoted and the technician was very polite and let me know everything being done. He was really good. System seems easy to use. From the person on the phone setting up the appointment to the technician everything went smooth.

The whole setup is great and much better than our previous security company! The cameras are so much clearer and in color with sound! It has more features like you can talk to the person or person on the receiving end and you can arm and disarm instantly! I recommend this company!

I was most impressed with the total honesty of this process. The tech was extremely helpful and knowledgeable. This system was recommended to me by family members who are happy with the product and service. So far, I am happy as well. I would highly recommend this company.

David was knowledgeable and professional. He took great care to ask the right questions which ensured that I had a system installed that would meet all of my needs. I am so happy to have this system protecting my home. I’m sure it will be an investment that I am happy I made for many years to come.

I’m so excited to be a part of the Vivint family. The technician was great and very respectful of my house. He was thorough in explaining the process and in his work. I appreciated the whole process and look forward to expanding our equipment in the future.

The sales representative and installation person were very professional and friendly. The installation was quick and easy. I would definitely recommend Vivint to friends and family. They were even able to use some of the old equipment from the old system. I’m very happy with them.

I needed a system that kept my home safe but was easy to use. The technology is great current, up to date and easy to use. The sales team walked me through everything I needed to know about different systems and their technicians were speedy and trained me on what I needed to know about the system.

I had a wonderful experience with the technician that came to install my system. She was able to really customize what I was looking for and took things off that I really didn’t need! She was professional, took her time and really made me feel good about my decision to go to try Vivint!

Miguel was very friendly and professional. Made sure I was comfortable with the system before he left and walked me through everything. I am a former ADT customer but I already love Vivint! If you’re thinking of a new home security system choose Vivint you will not be disappointed!

Our tech was superb. Explained everything step by step. Was on time for the appointment and called when he was on his way. We had a million questions and he was fine with that. Made us feel comfortable that we choose this company for our home security. I will definitely recommend to family and friends.

Bryce was awesome, great service. He made the process extremely easy. I give him 5 stars and a 10. He showed me how to work the system. He was efficient. He didn’t take long to install the system. He was very nice as well.

My technician arrived promptly and was very courteous and professional throughout the installation period. I would definitely recommend this high quality service to anyone, especially my family and friends. I love the security system and all of the high tech features that it offers.

Highly recommended. Much better alarm system than the competition. Salesperson very thorough and helped me made the necessary options for my home (Carlos **). Installer (Eddie) was also very professional and courteous. Very efficient also while placing cameras and sensors. Overall 5 stars!!

The technician they sent Brandon was an absolute Jewel. He explained everything and put everything and marvelously showed us every way that the cameras would work, the doorbell would work, the security front door locks would work, back door would work. I would totally recommend this company for security and definitely give Brandon a 5-star rating for the way he installed and put away. He took its time to show us on each phone how to set it up. I don't work at any questions. It was absolutely a wonderful situation.

Great service, was very knowledgeable and professional. Made sure all components were working before left and answered all questions regarding system. Double checked agreement paperwork to make sure all was correct before leaving. New doorbell camera feature exceeded expectations.

I can recommend Vivint to my friend and family. Their service are great. Everyone I encounter with they are very nice and professional too to make installation they always on time. This time I have doorbell camera and I love it.

Technician was on time. Very professional and did a great job installing alarm system and explaining how to operate system. I feel much safer now at home and when I’m away from home knowing that my home and property will be protected. Thanks Vivint.

Love our new Vivint Security system that we had installed today. Video on the doorbell is crystal clear! Love the new smart lock on our front door. Everything works as it should and as advertised! Kyle ** did an absolutely great job on the installation! The Vivint app is easy to use from our phones.

He is a very hardworking person and always looks for you the best to please and tailor the client, I recommend it 100%. It is a key piece for this company and has a good future in this company. Keep going so far.

Install was great, product seems way better than what I had before. Pricing seems to be average with the other companies. Cameras seem to be quite clear, with good range. Hoping to stay a customer for a long time. Good product, install was fast and seem less.

Amazingly quick install. Same day service. Great in service on product. Very helpful service technician. Techs Tracy and Leslie were very knowledgable about product. Would recommend to family and friends. Glad that I saw this system at a family friend’s home.

I would highly recommend this company Vivint. First off I had to make some changes to my account for personal reasons and the representative that worked with me whose first name is Sydney was so thorough in walking me through the steps. Also my Technician Amadeus was very professional and friendly. They work great and installation is done quickly and efficiently.

It was great. They came in and install it fast. Was very happy with what they showed me. Thanks. Very informal on how to use my system, how to go online, how to use the video on my dashboard in camera. Very satisfied.

Trying to get in contact with my rep. (Nolan D) but got no call back. I'm concerned work the $2,100 charge worth this upgrade. It was not explained that this was going to be happening. Plus 60 no contact? May have to cancel this. Yesterday was holiday, and Saturday and Sunday were not business days.

Vivint offers a fair price for good equipment with a lifetime warranty. Automation works well. The system is very convenient and easy to use with integration into your smart phone. The features are user friendly and intuitive. The sales and installation team were friendly and knowledgeable. We recommend to anybody looking for a home security system.

Excellent work from start to finish. Technician was very knowledgeable and I didn't have to worry at all about his work. Good to know that they offer the same great service if I ever do run into issues in the future.

The installers were very professional and patient. The made sure we completely understood how our new system works. I had a great install team!!! They moved around my home without disruptions. The time and care they spent at my home was exceptional.

Seth came over for the demo and install. He was friendly, professional, and patient with us both times. He did a great job installing and explaining the equipment and we feel confident in dealing with him in the future for any questions. All in all, he did an amazing job and we appreciate the service he provided.

I was told that I would have a camera with my order. I called to verify my order, I was told that a camera did come with my order by one rep. Then another rep told me that it’s not. Someone told me that they would check into this and give me a call back. I haven’t received a call yet.

The guys were fantastic! Super thorough and friendly. Answered all my questions and made sure everything works as it should. Really good service call! I am taking over an account from previous owners and now feel even better about it!

We decided to update our system to newer technology and Chris was very helpful. The installers were wonderful and completed the work very quickly. I was given plenty of instructions on the operation of the system. They even helped set up my mobile phone and iPad with the latest apps. I would recommend Vivint to anyone looking for a new system.

Had a great technician come out and install a smart panel and reconnect Vivint security service after the previous homeowner took the panel with them. Great customer service, great explanation of the system, no undue pressure to buy add ons. 10/10 will recommend Vivint to friends and family.

The customer service was extremely friendly and very informative in helping me set up my system. I will recommend them to family and friends. They helped me set up the app on my phone, and walked me through the set up and testing the system.

From the first phone call speaking with a gentleman named Mike about setting up my service to the respectful young man named Davis that thoroughly installed my equipment, I am extremely pleased all the way around with Vivint as a whole. I highly recommend this company to anyone. Keep hiring professional and polite employees!! I felt like none of the 1,000 questions I asked was silly. :-)

I decide not to use your service after calling and getting a rate. At least 4 reps called after I informed that I was not interested. I invited David ** in just to complain and his awesome customer service skills made me change my mind and sign up. The tech was great also. He answered all my question and showed me how to use the equipment.

As far as security services go, y’all have exceeded my expectations. I felt stuck with ADT but didn’t think much about it. Now with Vivint, I feel free and more secure, seeing as ADT didn’t even install our system correctly. Now, I’m getting more surveillance and quality service for less. Thanks!

Great service from the representative on the phone to set up the account, great service by the Installer being timely conscious performing great service. I have the equipment for one day and it is amazing be able to see who is coming to my house through my phone. It’s amazing. I am very very please.

I had a great experience with Monica. She answered all my questions. She knew what she was doing she installed my cameras and window sensors. Explained everything to me in detail made sure I understood everything before she left. Thank you.

Had my Vivint security system installed today. My fiancé and I are extremely satisfied so far with the quality of software used and how smooth the installation went. The technician was timely and very prepared to answer any questions we had. Thank you to the Vivint team!

The young man who came to sell us this Alarm System was Excellent in the knowledge of the set up. So we bought it. Then the installation was done in a very good time & the serviceman explained everything on how to use it. We're very proud to have chosen this particular system & company. It deserves a 10!???

Ben was great! Very detailed on instructions with what he was doing and with all the paperwork! Thumbs up! When he couldn't do a specific thing, he asked someone else for help, which is a plus in my book. GREAT JOB Y'ALL!

The person who came to install was wonderful. No sales pressure and no issues at all. He was very informative and very helpful with all my questions. He was respectful and courteous and did a great job. I appreciate his kindness, patience and professionalism.

Two gentlemen that came up to set us up were friendly, nice and knowledgeable, talk us through everything we needed to know showed us how everything work. They were just super great guys. We're telling our friends if they get the alarm system set up to ask for them to set it up.

Needed to change my old account to a new one and was helped very nicely and as thoroughly as possible. Appreciated it a lot as well as the lady who helped me through the entire process with the utmost of patience.

Happy with the equipment's quality and installation. The tech was very helpful and knowledgeable of merchandise and where the best location for the equipment be placed, we already feel more comfortable and safe that we chose Vivint to protect my family and home, I'm very satisfied.

Tyler arrived on time. He identified himself and said he was here to do the install of my security equipment. We went over all the equipment I had purchased then began discussing placement of the equipment. Tyler made recommendations as to where the place equipment. Collar was very careful with this work and cleaned up very well after installing all the equipment.

My technician did a great job. He was very helpful explaining the system and how to work all its features from the keypad and my cellular device. I am very satisfied with the system. I would definitely recommend this to friends and family.

Impressive and smart looking system with very user friendly apps. Hopefully it will help to keep us and the house safe. I would recommend this system to my friends family. Thank you for smart technician who installed the system beautifully.

Our technician was great, very knowledgeable and resolved an equipment issue as soon as I called it out. Took his time to train us on using the system and was a genuinely nice person. We are happy with our equipment. It’s very easy to use. My kids even have the app on their phones and are able to control the front door and cameras.

Ex was quite the salesman. Knew the product t and very entertaining. The tech was very respectful and did his job with high quality. I would recommend Vivint to all my friends and family. It was a wonderful experience. I have found this system much easier to operate than ADT, our previous provider.

Great experience from beginning to end!! The tech was very knowledgeable and nice! He took his time to show me everything!! Not rushed and answered every question! I feel so safe now! Now I want to buy more products to complete my system!

Install by Brendan ** was very efficient and fast. Since we had a current system they were able to tap into existing current system which saved some money. Brendan went thru set up and how to operate the system. Very seamless set up.

Outstanding and wonderful!!! Very satisfied with presentation and installation. Felix explained everything and was extremely friendly. Nef who installed the equipment was patient and went through everything. Very friendly and accommodating. I would recommend them to everyone. The product as well looks amazing.