Vivint Reviews

Happy to have this service. I will recommend to my friends and family. I’m happy with the people do the installation. They very friendly, now I’m feel safe in my home, thank you and I hope more people get this service, because it’s very good service.

My installation was great. My tech explained everything verbatim in full detail to me and my family. He also went over all emergency icons and the doorbell camera as well. My tech made me aware of every sensor and glass break sensor that he installed and advised us to make sure we use codes that we remember daily.

That was the best customer service and help for individual that came to my house today. I'm very pleased. Quick service. That man needs a raise!!! He came in and answered all my questions. He was very insightful and helpful.

Would definitely recommend it for my family and friends. This is the best of the best. I am so excited and I would talk about it to all of my associates at work. It is something that will protect the whole entire house and it saves the videos of everything going on.

Salesperson and installer all in one Joshua **, a good guy make it all easy. I would recommend compare to ADT to anyone, has very friendly OS, their promotion right with Sam's Club has better option. Also their equipment are classic and much clarity.

Moved into a new place with the hardware already installed. All I needed was to transfer service into my name. After 2 days of playing phone tag with the Panel Activation team I call back on the 3rd day determined to get my account transferred. I was transferred between 5 different departments. After I reached someone who was willing to process me they tell me my system needs a software update, which I couldn't do because Internet not installed yet, and we could not proceed without someone coming out to install. The internet blocker wasn't Vivint's fault, but that should have been determined on day one to prevent an additional day in delayed service.

The service we received during the time we were contracted with Vivint was good overall. We were with them for many years. My two stars are based on the experience we had attempting to cancel our service when we moved to a new home. I tried cancelling our service for 5 months. Initial call was in June, and “official” cancellation happened in November. I called and spoke with Vivint on multiple occasions yet was still continually charged month after month and given the run around. A verbal cancellation on the phone isn’t enough. You must also supply a written cancellation. After they receive the written cancellation, they still charge you for an additional month.

The technician was great, very informative and made sure we understood how to use the system before he left. The salesman Tyler was very helpful in getting this all set up. Thank you for a great system, if I hear anybody that wants one I surely will recommend them to you.

Had a salesman come and and told me a bunch of lies. The big ones being that I could cancel at anytime, and that the system would work with out WiFi. I recently got rid of WiFi and now nothing works right called to cancel, which I can’t do with out paying 2000. They send someone out to see if they can fix it and the guy shows up 2 and half hours late. DO NOT USE VIVINT! They are money hungry con artists.

Our salesman just happened to be the regional manager, Mitch. He was friendly, funny, and extremely knowledgeable. He didn't even get here till about 5 PM and he had the installation guys here by 7 that same night! The entire process was painless and quick. We are thoroughly pleased with the system and love the Vivint smart home app.

A technician from Vivint came to our new house to activate our alarm system and install two additional cameras. He was very professional, courteous and knowledgeable. He explained the system in detail and also recommended placement for the new cameras while making adjustments to the existing cameras. He also relocated the control panel because he noticed it was very close to our thermostat and might cause some heating issues. I was very impressed with his skill and competence.

$ 1,500. Joseph **.

Panel disconnected from WiFi. Over 4 hrs of self-serve trouble shooting with guidance of chat technicians with no solution. After I repeatedly requested for them to send a tech and many hours of running through my house to try to fix this with them having me repeat potential fix processes with no solution, they informed me it would be $50 to send a technician who wouldn't be able to fix it anyway. The last tech said she'd send me a new router, which never came. The cameras often catch snow flakes and rain, but fail to capture people and vehicles moving around the house. One good thing, the installer was great.

Technician was friendly and knowledgeable. Explained everything. Answered all my questions. Made sure that I understood everything and that I was comfortable with using the telephone app and the control panel.

Horrible horrible experience. My appointment was scheduled on a Sunday and I was contacted that no technicians would be able to come out. I rescheduled my appointment for the following Sunday and the technician never came out and no one ever contacted me advising he called in. I rescheduled another appointment 2 weeks later and no one even showed up. This is the worst customer service I have ever!

Outstanding. Very pleased. I got doorbell camera with 2-way speakers and 4 cameras with 2-way speakers. Integrated my exciting security sensors with the Vivint panel. Modern hi-tech equipment. Experience so far from inquiry to purchase or order to installation is excellent. Installer Brian is the best. Price is reasonable. Scheduling is immediate. Installation was in time. Only regret is that I should have done it earlier.

Check and test all devices then put on. All went well. Installer nice and explained well. Take the necessary time for testing. Great service. Panel upgrade done free of charge and all battery replaced. Professional and excellent. I can recommend Vivint to many of people in Houston.

Great customer service! A lot of attention to detail, clear explanations, and answered all of our questions. We are excited about the new security equipment and happy to integrate two separate apps into one. We plan to discontinue our old security service and We do plan to tell our friends and family about our new service with Vivint.

Johnny was so helpful and left no mess. Explained the system to us so we understood how to use it. He did an amazing job and couldn’t be happier. I will definitely recommend to my friends for the special offer towards my account.

Jeff was amazing, would order again and again. Was right on time and got the job done in the estimated time frame. He made sure to explain everything and ask any questions that I had. Great guy, happy for my products.

Andrew came out on time!!! He was very personable and very knowledgeable. Did an outstanding job installing the cameras. He made sure we understood everything about the system and was very patient with a nontechnical bonehead like me. Would recommend your company to all my friends.

Wonderful experience. Both salesman Jon ** and installer Rand ** were professional and informative. Can’t say enough good about these two!!! They were polite and made sure I was happy with all equipment. They explained how to use each piece of equipment. I was impressed with the experience.

Installation was very good! The person who came to do the installation was super nice and helpful. I will recommend to friends and might install more accessories later!! I just had a little bit of a problem with the payment, it was a little bit confusing! Thanks.

Good experience and the technician was very helpful. He explained everything I needed to know about how the system works and how to manage it. I am very pleased with the system and how it works. I love being able to see my front yard area.

10/10 from beginning to end with everyone we dealt with. The first salesperson we spoke to it was good first day so that was a little rough, but the next day we talked to someone who was an expert and from then on out to installation it was excellent.

We try out Vivint and from the get-go have problem with this company. The company is dishonest and their equipment is faulty and unreliable. Our camera doorbell started having issues shortly after it was install. The battery on the control panel is no longer charging after only having the equipment for less than two month. The front door keypad lock is draining batteries so fast, we have to replace it every few weeks. It gets too weak to do the unlocking mechanism, my daughter, now needs a key just in case it does not work. No notification on the control panel to let us know when it gets to that point, I think it does let us know if the battery is completely dead.

He was great because he was kind, professional, and polite. Fast at installing and provided multiple options. He cleaned up his mess and left my old lock in a box for me to do with what I want. He was organized.

The technician, Dan **, gave excellent service! He was very polite, courteous and patient. Being older, I had many questions and he took his time and walked me through them. Excellent customer service. I will recommend him. He is a good representation for your company.

All aspects of the job were handled quickly, professionally, and all questions were answered clearly. The technician did a great job in dealing with the equipment issues related to the client transfer. He deserves a pat on the back for his patience and problem solving.

Our salesman and his worker were awesome! Very honest and quick! The supervisor was awesome!! Install was that day! And they explained everything to the fullest! They are even going above and beyond by coming back this weekend to give my husband a tutorial on how to use everything!

Technician was great. My family have it and they say the service is wonderful. The technician explained the whole process and how long it would take to finish. I would recommend it to other friends. Thank you for all your help.

Just had the system installed. So far it is working great, no issues. Installation went smoothly and the installer did a good job with setting up the equipment with lack of an existing system. I will update this review after I have had more time with the system.

Kyle from Vivint installed alarm system and was very helpful with system. He answered any questions we had and made sure we understood before going on. Kyle also helped out when the phone app wouldn’t connect right away and was very patient with my internet that doesn’t get good reception.

Product fell off front door while sleeping which set off alarm at 5 am in the morning. Had to come down stair totally scared, shirtless to look around and see that the part came off door. This was put up in Feb of this year. Called Vivint and ask came someone secure the product better so this does not happen again. Was told, "Go to the store and buy two sides tape and put back up." So I will go to bed every night wandering if it will stay up or fall off and alarm is for someone in my house or part is off again. No feeling safe now. Thanks Vivint for nothing.

Very friendly and informative. Ty and Ross Were Very Professional In Their approach of communication and sales. This is my very first experience with Vivint so I’m looking forward to knowing that besides me being right there to protect my family I done whatever I need to do to keep them safe.

I've had Vivint for about a year and to say I hate it is an understatement. It is beyond frustrating. This is exactly why I don't do contracts because now I'm stuck with them for another year. I have several issues with the app and company including

I really enjoyed the experience. Everything was professionally done and I felt involved and included and informed throughout the process. Highly recommend Vivint. And the technology is awesome!! We really enjoy the doorbell camera and the simplicity of using all the equipment. I’m so grateful for Vivint.

The system has never worked from day 1. I have sent an email to refund my money within my 3 day right of recession. The tech was supposed to show up on Friday 11/1 at 11:30 - no call, no show! I’m very disappointed and would not recommend Vivint to anyone.

Dion was prompt, knowledgeable, and gave great customer service. He made sure I was getting exactly what I needed in my home while making sure I understood the pricing. He walked me through all of my equipment and made sure I knew how to use it with ease.

Service Install was great and installment was fast and easy. Would recommend to a friend or family member in the future. Set up for the system via app was very easy. Thanks for your wonderful service, l appreciate it very much.

Vidal from Brownsville excellent man. Honest, understanding, hard worker, excellent communication skills. Very very very happy with his work. He has installed 2 different places for me. Great man. And represent Vivint with integrity, man is good at what he does and fast and has good judgement, please give this guy a recognition you truly.

Justin gave great customer service and explained everything I needed to know. He did not try to sell me anything I didn’t need and explained how to use a everything and even if after he leaves I need help I can reach out.

Tech was knowledgable and showed how to work everything. He installed everything and went over it thoroughly with me making sure I understood and my emergency contact knew how to work everything. Very nice and courteous. Account problems at the beginning but everything was taken care of.

James was very polite and thorough with his installation, he was on time, very professional and he explained everything and went over everything to make sure you understood all aspects of the system and I would highly recommend James for your install. Thanks, James.

The installer was very knowledgeable, courteous, pleasant. I appreciate his patience and knowledge while installing. I enjoyed him doing the work. I would recommend him doing the job. I have others come in to repair, but he is top the list.

Great service and the installation was smooth and the service after installation was great! The techs were very knowledgeable and made sure we understood how everything was going to work. Look forward to see how it works when we are out of town.

Jimmy was extremely helpful and did a great job at explaining the whole alarm to my elderly parents and I! Would definitely recommend to family and friends. Super easy to use system and phone app is nice. Now I feel safe in my home with my parents.

We had the system in from previous owners, he was nice and had good conversation with him. He was honest and gave me pricing for additional cameras. He made sure his job was done before leaving the house. He called tech support to make sure all was functioning properly.

Luis was our technician and he was very professional and thorough. He showed us how to use our equipment and answered any questions we had. He also gave us tips and suggestions on how to make the VIVINT experience better even when we are away for an extended amount of time. He was awesome!

Technician made the process fast and easy. Great service and he was very helpful. The home security system is well worth it. I would recommend it to everyone I know. The price is affordable and a great thing to have.

I previously had a home security system which had outdated equipment and there were no plans for them to upgrade their system so I spoke with a Vivint sales person who knocked on my door. Upon agreeing to the service, the sales person had a technician arrive at my house at 9 pm (which was awkward) and told me it would take about an hour or so being that I already had 4 cameras from my old system, they just needed to replace the cameras. The technician didn't leave my house until almost 2 am. (Yes, 2 in the morning). Within a week of installation, one of the cameras had rain water and humidity in it which made it impossible to see anything out of it. I called and they sent a technician over and changed the camera.

Misleading information. Was told my existing hardwired equipment can be transferred over. Wasn't entirely true. Had to add additional equipment, costing me $108. Charged me $2 for stickers that I didn't receive. Charged me $11 for a sign but used my existing stake. Had to take PTO because appointment took so long.

Installer call ahead which was nice. He got here on time. He was nice and efficient, the job done well. He showed me everything I needed to know. He cleaned up after himself. I'm sure I will be happy with the system. Thank you.

Great service. I will decently recommended. Thanks to Kiana for her great help. The installation was quick and he was very específico with all details of how to using the equipment. We feel safe and secure at our home and my family is loving it. It's amazing, great security system.

I have been very frustrated with Vivint and the doorbell camera. I continue to have issue with it detecting and recording and have had to reset camera more than once and spent hours of my time on the phone with customer service, who is not always helpful. My doorbell camera is now not showing images or recording and when I call customer service, I spent over 30 mins deleting the camera and then trying to restart it. To only find out that maybe it is a software update issue, because adding back the camera fails. So instead, I have to wait for two hours for the system to update (even though it should do updates automatically). Then call back so they can help me add back my camera.

Absolutely pleased with the knowledge, respect, and customer service based work. The installation was seamless and everyone I have worked with has made this experience very pleasant. From start to finish with the installation Mike did everything he could to make sure we were satisfied and felt secure. He walked us through the entire process before he left and we are extremely happy with this service this far.

Overall it was a good experience. They did their best to make it as easy as possible for me. It was just long and drawn out but after a few hours I got through it and they left me with only a few questions about my system but I think it's a great system.

I was told that after two year agreement I would get a discount on my service. That never happened. Equipment was overpriced and is broken. Cameras a fuzzy. Door locks run through batteries like crazy and batteries have exploded... The magnets for the doors have fallen out.

We are renting a house that has the Vivint system already installed... all we needed was activation, change batteries, sync everything up and show me how to use the system. It took over 3 1/2 hours. That’s seems like a very long time. To be fair an hour was spent in the beginning with the pre activation survey. That was a goat rope process. The technician was professional and courteous.

Brady is amazing and made every aspect of the installation awesome and enjoyable. Really appreciate his focus and thoroughness, and care for customers. Got everything I needed from the appointment, and more. Great experience, and looking forward to having peace of mind as a Vivint customer.

We took over an existing contract with Vivint. Technician was on time and did an excellent job getting our system changed over. We look forward to using these services. So pleased that we can access all on our cell phone.

This product is cheap and does not work properly. I have called several times and it still does not work. I would not recommend anyone purchase or do business with this company. Customer service cannot fix the problem or get anyone to fix it. I am done trying to get this accomplished. This is a cheap product to rip customers off.

I love the system. It is easy to use. I feel so secure to see who comes to door. And being notified when things are offline. Chuck the tech who installed system, is so polite professional, and knowledgeable was a delight to do business with!

This was a very nice experience. All went well. The sales guys were very personable and helpful. I would and will recommend Vivint and them to my friends. The installation went quite well. The equipment has impressed me so far.

Awesome service! Tech was great! Would totally recommend to others! So pleased and happy I have a working system! I’m also happy I got a doorbell now so it will be easy to see who is at the door! She walked me through everything too! Super easy!

The time I began to search for service I saw this company. I wanted to try something new for our home alarm service. Once I called the representative was amazing explaining everything to me. He was patience and understanding. We made the down payment, received a great promotion, also received a gift card. The technician was amazing as well. He was patient and understanding. Also he explain how to work the system and that was great. I would recommend many others to this company for a smart home alarm service. Thank you all for everything.

Good experience. The man who sold us the system and the one who installed it were both very friendly. The man that installed the system left wood shavings by all the doors, otherwise no issues. Also, the doorbell goes off every time someone walks by the door.

My husband and I are very happy, your Vivint came to our home and explained why we should transfer our present security system to Vivint. He was very helpful and informative. The technician who came to put our system in was amazing also and explained everything we needed to know with our new system.

I am a business owner of 10 years and decided to go with Vivint... big mistake! I would write out all of the problems I have had with this company but I just don’t have that much time or space. This company has cost me hundreds of dollars on broken equipment and getting the runaround! Stay away and save yourself the frustration!

The tech was extremely knowledgeable and very nice! Communication was great and he taught us all of the features very clearly. I would recommend Vivint to all of my friends and to all of my family. My family feels safe and secure. The smart thermostat and locks are awesome! Thank you!

This company is the absolute worst security company I’ve ever experienced. The security system was trash and the customer service was even worse. They pressure you into signing quickly and tell you to lie to the company over the phone if you’re renting (this is during the over the phone set up process while the reps are still at your house). Do yourself a favor. If these people come to your house attempting to get you to sign up, RUN THEM!!

Matt was excellent and professional when installing our system and was clear when teaching us how to use it. As for the system, the cameras are clear and amazing. The nest thermostat is also incredible and the system working with google home makes everything work efficient with the sound of my voice.

They made it easy to learn all we needed to use the panel and phone access. Answered all our question in a clear and easy to understand language. Repeated what we didn't understand. Stayed until we knew how to use everything with ease.

Pleased with installation and customer service received so far, just need to know where I can get the certificate of installation so that I can request my home insurance discount. I may want additional cameras later easy to access from phone to keep an eye out.

Service tech was very courteous and professional. Did an excellent job on showing us how to work the system. Clean cut young man. If the rest of your techs are like him you have a fantastic team. Very impressed by his knowledge of the system.

Installation went well. After checking later for system operation, I found that one of two garage doors and a door to the interior not being monitored, which means entrance without detection. I also like to add another camera to the system. Everything else works I expected.

The technician was nice and very helpful and he was very knowledgeable, he explained everything to us. The system is very nice and everything was placed where we asked and now we will be safe at home. I will definitely will be referring friends.

The technician that came was in a hurry, told me he was not familiar with the system, and was very impatient about explaining the system to a new user. I was not told about how to manage this from an app on my phone, or that the thermostat is controlled by the same. He was unable to figure out why the system was telling him there was a door open when it was not. The owners of the home told me that when you unlock with the keypad on the kitchen door, it disarmed the alarm. He was not able to figure that out.

The installer was very helpful. He did a great job. He gave good information and explained the system in great detail. We love the system. I would recommend this system to my friends and family. It is a great system to invest in.

He walked me through everything. Told it to me in a way that I can understand it best. He did a very good job. Appreciate you off of sending the right guy for the right job. Awesome. We are recommended Services to my friends and family. I mean he did everything quick and smoothing. I stayed up on the hill so he had to go back and forth up the hill but he didn't complain. Turn Down for what so everything was good. Can't wait to just sit back enjoy my house. No one is safe now what you guys thanks.

In my experience: great people & user-friendly platform. The installation process was easy to set up. Service was timely. Techs were awesome. Personable and friendly. Super smart. The tech made sure we understood all aspects of the system and contract before departing.

My sales representative Joshua was amazing! My technician Kevin ** was Phenomenal! He was patient, kind, and professional. Without question, this is the Best customer service and quality experience I have received in a while! If you’re looking for easy, quality, User-friendly service, look no further!

Emilio was very professional. He arrived early, explained everything, installed everything quickly, and made sure that we understood how to use our new system. We would definitely recommend Vivint and wish to thank Emilio for a job well done. We are very satisfied with everything, especially the politeness and professionalism of all of the Vivint employees that we have interacted with.

My installation provider was David and he did an awesome job with installing the products and addressing all of my concerns. I didn't need an electrician for any wiring because David was able to do everything needed for indoor and outdoor cameras. He was helpful in trying to resolve issues related to package pricing and billing.

For months the panel lags when opening and closing and setting the alarm. A lot of my friends are having the same experience and we live in different neighborhoods. I tried to wait it out hoping Vivint would update the software. It doesn’t appear to have happened yet.

Julio was very polite, professional, and efficient. He explained the system and made sure I was ok with the placement of all the devices before he placed them. I used Vivint prior to this move so I know I will be satisfied.

Manuel was super nice, qualified, and helpful!! I am so glad he was my installer because I was completely confident that everything was done correctly and could call if I need assistance! Thank you so much for all your help today. It was greatly appreciated!

Your services are great. I especially like the cameras to protect my property and watching who is walking up the driveway. Continue to strive to be the best security company. I will recommend you to family and friends as well as co workers too.

Technician was very professional and knowledgeable. Install time was reasonable. Very pleased so far. I’m so impressed with what your system can do that I’m definitely recommending it to my daughter and my brother. My daughter has been looking to purchase one and had many questions which the tech that came to my home answered. If she decides to get one it will definitely be Vivint!!

Floyd made all my dreams come true. He is a treasure! Please promote him serval times. I’d also like to say he should get a very hearty raise, and I’m sure his boss John ** is wonderful too. Probably should give them both a medal. Tyler

I rented a brand new apartment with Vivint installed. I’ve been here a week and Vivint does not work. The thermostat is offline and I can’t control the temperature. What’s more alarming is that Vivint randomly UNLOCKS the front door. It’s unnerving to arrive home finding the door unlocked and to wake up in the morning with the door unlocked. The help desk ran me through the same trouble shooting steps twice, but that didn’t resolve the problems. I finally insisted that they send a technician to replace the faulty equipment. For now, I disconnected the power from Vivint, which stopped the door from unlocking, but the separate manual thermostat still doesn’t control the temperature.

Love everything about my system. The cameras are crisp and bring so much security internally to me. Knowing I can see what’s going on throughout the day is comforting. I always say “there’s no price you can pay for a piece of mind”. Literally couldn’t me more happy with the entire process and products Vivint provided me.

I have had Vivint for almost two years now. It started off great. Love the options provided and the app is fantastic. However, we recently moved. Upon reinstall a little over a month ago, our garage constantly goes in and out of connection with the system. It happens anywhere from 12-18 times a day. Every time it occurs, it then alerts me that my garage door is open (when it’s not) and doesn’t allow us to open or shut our garage. Most of the time; I don’t even know if my house is actually secure. Now, I get that issues occur, but it hasn’t worked since install and I’ve reached out the company multiple times.

Installation of the phone, alarm, the internet, tv. All went well except desk phone which will need transfer from Comcast. I'm waiting for them. Follow-up is weak. TV works well. No channel seven KVIE. Workers were driven and thoughtful. They were quick and quiet. I would recommend them to my neighbors and church.

The Vivint installation employee sent to my home to install my new system was VERY professional, courteous, and very helpful to me. He was thorough with his work! He made sure I understood how to use my new system including the app on my phone. His name is Robert! Thank you so much! We need more people like you in this day and time. He was neatly dressed, neat haircut, I could tell he took pride in his appearance as well as in his work. I pay attention to things like this. After all, Robert is representing Vivint. Again, thank you very much Robert!!!! You are awesome!!

I had a representative contact me going door to door two years ago. I did not have the money or I did not know about a payment plan… Good thing is I qualified and I was able to get my home system up and running within four hours the text. Jesse was amazing. He stayed with me until I actually knew what I was doing and had no trouble… Even though he left I had a little bit of a glitch but work through it no problem… I love the fact that you get messages when something's different in your home. Thank you for coming by. I really appreciate it. I feel so much safer now.

I’m very satisfied w all the services provided by Vivint and the tech whom installed had very good professional customer services. I really like now how I feel secure and safe now. I know if anything I will be advised if anything is wrong.

The installer did a great job installing my home system. My home was full of people delivering my home goods and it didn’t stop him from doing his job. He also showed me how everything worked along with showing me how everything works on the app.

The technician was wonderful. Great service. He knew what he was doing, did it in a timely manner and was nice throughout the installation. He was knowledgeable about the products. He made sure to walk us through step by step. Awesome service.

The Vivint team that helped me get situated with my new home alarm were fantastic. They arrived on time and were efficient in their installation. They had friendly demeanors, showed me how operate my system and answered all my questions.

STAY AWAY!!! This company is ridiculous. First, they make you sign a 5 YEAR contract, which is beyond crazy. Second, if something ever breaks and you need a replacement then you have to pay the $49 service fee to have a technician come out and replace it. Every. Single. Time. Lastly, we deiced to cancel after 6 years (well after our contract ended) and it's not a simple process nor do they tell you all the details. You can't just call and cancel, you have to send an email and then it won't be cancelled for 30 DAYS, yeah you read that right 30 days and you still have to pay the monthly fee for the month that you don't even want their services for and when your service is finally cancelled after 30 days you only get a partial refund of the monthly fee you paid AFTER you cancelled your account. If you cancel something it should be cancelled right away not a whole 30 days later. This company is a joke!

My technician Corey was awesome and did great work. Everything was explained to me and I feel that my home is secure. I love the fact that you can watch your home while you’re not there and I’ll never worry about my door being unlocked after I leave.

The installation & service was excellent. I ordered & received my installation the same day. I'm happy I was able to locate this service on Google. I will certainly recommend Vivint to my family & friends. I feel so much more secure having the alarm system.

My experience was amazing from customer service to the tech. My tech was not only courtesy with cleaning behind himself he was also very friendly and explained everything very detailed. Oh yeah he was very handsome. Thanks for sending him.

Jordan was awesome explaining the system, very efficient and fast. Will recommend him and the company to more of my friends and family. The system is very easy to use and I feel more safe knowing my families security is being managed 24/7.

The technician, Robert **, on time, knowledgeable, polite, explained the functions and operating factors of the system. I worked the keyboard with him guiding me through the process. Vivint customer service kept me informed every step of the way. I am glad I chose Vivint.

The field service rep was great! An above average service rep that knows how to sell. He went through the order to be sure I had the correct needed products, then reviewed the financial piece. He did a wonderful job installing and teaching the customer. Thanks for a job well done.

When we first got Vivint everything was great, but everything has really started to go downhill. First our panel constantly says it’s not charging-but it wasn’t a huge deal since we have it wired into the house. Our cameras would routinely go offline, but restarting the panel usually fixed the issue per their troubleshooting process. Now, for almost a month, our garage door opener tied to our Vivint service hasn’t been working and both our doorbell camera and outdoor camera have been offline for DAYS and a reboot in the panel isn’t working this time.

We were pleased with the customer service and knowledge of the product that was displayed from our technician and happy with the services provided. We love the service and what we received on camera and packages and the tech who served us and all in all would tell anyone to come with Vivint and apply.

The installer was great, but I did suffer 2 cancellations before I got my system. He was knowledgeable and made sure I received what I needed. He helped me with learning my system and made sure everyone in my home understood how it works.

Install was very easy. Our tech Kolby was very nice and efficient. From the sales team (Brett) to my referral source Blake, who works at Vivint and is a close buddy, the service was unmatched. Great experience, now excited to use it!

The technician was quick and efficient. He showed up exactly on time. Answered any questions I had regarding my equipment and even called customer service to ensure I was receiving exactly what I had ordered. He got everything installed, hiding any wires and did a great job explaining all of Vivint's features to me. I must say my service was exceptional. Above and beyond my expectations.

I have nothing but positive things to say about our Vivint Security System. Thorough explanation by our sales rep - Jessie. Our installation technician - Sam was very courteous, and cleaned up any mess without being asked at all. We had a difficult installation, and Jessie came by to assist Sam. They worked at our house til almost midnight. We were trying to mesh two systems into one, and Jessie sent out an additional service technician - John (Mr. Wizard) John, who quickly cleared up all of the issues with "non-Vivint" equipment linked to the new system. I am extremely happy with the picture quality, and functionality of my new Vivint Security.

Michael was thorough, and patient with the hiccups along the way. He explained operating the console well. We had three cameras installed plus a doorbell camera with locking and unlocking code. He went out of his way to answer questions not directly related to the installation and operation of the equipment.

Friendly and effective, got everything together in a timely manner, showed up when scheduled. He was very friendly to my dog and explained everything in the fine print with good detail, obviously was very familiar with the product and didn’t try to sell me anything extra that I wouldn’t use. Would and have recommend to a friend every time.

Happy With installation and explanation of how to use everything that the technician explained and was courteous and kind. I’ll recommend it to all my family and friends. Price it’s good and affordable to be secure in my home....

The Technician was really informative about the installation that would be done at my office. He was really nice, helpful and provided quick services during the install. I recommend Vivínt to customer. This is the second time I’ve used them and I have received great customer service both times.

The entire process was simple and hassle-free. The home security system was exactly what we wanted, our technician was on time and installation was fast and done properly, highly recommend Vivint to anyone looking for a new home security system.

My installer, Seth did a great job and was very helpful. He took the extra time test show me everything and even worked hard getting some of my old sensors to work. I really appreciated him and I think Vivint is a top-notch company.

Vivint had been charging me for services that were never installed in my home for close to 3 months. They harassed me for money for services that were never installed in my house. When I contacted customer loyalty, they called me a liar (legit) saying I had those services in my house and that they were sending a tech to my home to see if I was lying (I was not). Vivint offered me a refund after they found out I was not lying and 5 dollars lol (legit) for my troubles.

The installer was very pleasant, fast, explained everything clearly and efficiently. He showed us how to use the equipment and I will recommend Vivint to my Friends. The installer put a Vivint sign on my house and put one in the ground near my mailbox. With my permission.

Awesome install. Didn't take too long. Quick. Easy. The tech that came was very Friendly and personable. He made it simple to read and follow the steps to learning the new system. Thank you Dakota! We will enjoy our system because of you. Thanks again.

I have only written one negative review in my life. This one is worse. Read along with me. I went with Vivint for our home security for the smart home integration and the fact that they would do all the installation for us. Reviews were mixed, but, ultimately… they seemed like they had strong technology. I was willing to spend the premium to have the work completed and everything integrated into a single system. Once the sales guy scheduled our installation, that’s when the fun begins. Had to have them come out three separate times to get it right (before the most recent issues, which would make it 4 trips) – total of 6 hours of installation.

This was an installation replacing a previous system and was accomplished with little difficulty. Technician was knowledgeable and efficient. The control panel and system came online immediately. Only advice would be to be sure all item locations have secure access to power so device wiring isn’t strung needlessly. Ask questions and take advantage of technician’s presence. Excellent installation.

Awesome service. Alan was very professional during the installation of my new system. He answered all my questions in a timely matter. He made sure and walked me step by step to make sure I understood every step. Thanks again Alan.

The technician, Daryl was very knowledgeable. He was efficient and completed the installation in one day. I was pleasantly surprised that he was able to provide the evaluation and the installation within the same day. Thank you, Daryl, for being so helpful.

So far right now Loving system. Salesperson was straightforward technician, knew what she was doing, very neat with her work, explained function of system very well, customer service seems to be great. Looking forward to an great relationship with Vivint.

The installer was professional, polite, friendly and knew exactly what he was doing. The system is top quality. I am pleased with the service, the quality of the equipment and the skill of the technician who installed the system. I feel the system makes my home safer and more convenient.

I have never received referral credit on any of my four accounts I have in my name. Also when I sold one my location. Vivint purposely has the new owner create a new account versus doing a take over so vivint could make money by charging half of my contract and charge the new monthly service fee on top of it.

We are very happy with our new security system. Proud that our home is now a smart home. Kevin was Awesome! He was very friendly and very helpful and informative. I’m glad we choose Vivint. We would recommend Vivint to all our family and friends.

Great job by the technicians Mathew! Super knowledgeable, respectful, and polite! He was on time, and finished before his expected time. He walked my two adult children and I through the entire system. I would recommend the system and to ask for Mathew to be your technician.

Phone order was surprisingly easy, and much shorter than expected. The in home install portion wasn't bad as most of my equipment was already installed but like anything service oriented the tech that came out to do our install was what made the whole experience. He was great, friendly, knew how to interact with people, knew when to talk and when not too. A rather pleasing experience, all things being equal.

Great Customer Service. I was assisted over the phone setting up the security system. I was very pleased how everything was explained to me in detail. Definitely recommend your company to friends/family. Agent who assisted was very polite, friendly, patient and very helpful. Thanks a million, Max

I feel we been scammed by Vivint. Everything that was offered to us was not what we got. I was told Vivint would buy out my contract with My other alarm company. I was promised cameras. They were never deliver. The contract was never bought out and been charge 3 months by you and by my other alarm company. I need for this to be resolve and need someone to call me and resolve this matter.

Absolutely love my new system - I think the Smart Home Techs went above and beyond and did a fabulous job. I really appreciate their input on placement and product recommendations. They took the time to teach me how to navigate both the app and my panel.

Cameron my installer was very thorough and answered all questions. Very polite and made sure I understood what he had explained. He also made sure he cleaned up any trash that needed to be discarded and used vacuum to sweep up drywall dust. Very impressed with his work.

Edward was an incredible technician and did a fantastic job with the install and walking us through how to use our system. We had our choice of a lot of security system providers and we are so happy that we went with Vivint!

Installation of new system cameras and ring, the tech was very knowledgeable and he took the time to explain everything to us. I'm going to recommend a lot of people to you guys and hopefully all the family will have a peace of mind the same way I do

It's really nice knowing that I can keep an eye on my house from anywhere. The tech wasn't able to install the doorbell camera yet because I needed a transformer for the doorbell. I don't think that's something they could have helped with though.

Paul was very helpful and knowledgeable when it came to the whole system. Would recommend him to family and friends. On time and executed. Very happy and pleased with his services. Please give him a bonus and big raise. Very, very happy.

Service at location was better than service I received on phone with Vivint technician installed equipment as well as can be expected. He made up where customer service failed. He showed me how to use equipment and location of each one.

I'm very happy with the install. Vivint rep was kind and knowledgeable. During the install, I asked about the fire and carbon monoxide alarms, during ordering the rep said that my ADT ones would most likely work. They didn't. So another install needs to be scheduled which is a bummer.

Tech installer was the best! Very polite and respectful and extremely helpful. I would recommend to our family and friends. Our installer took the time to show us how to operate the controls on the panel and set up my wife and I on our smart phones.

Our installation was amazing as our installer was experienced, provided clear options for our system, setup all of our equipment in one visit, trained us well and stayed late to get the entire job done right. Thanks Stephen ** for being so professional and helpful. I would highly recommend your service to our neighbors.

Anthony was very professional and helpful helping us finalize our security system. He not only did an outstanding job but explained everything very clearly. He is a very good person and cares about his customers. I would recommend him to my friends and family.

Love the system! Tech Al Was Super nice and informed. The technology is great especially since we don’t have home wifi love that we can stop have cameras and a smart thermostat. Will Be adding more equipment soon. The price is great for the products and service.

Both Brhy and the installer were very nice and helpful and got everything done in the same day! I learned a lot, they went over all of the rules and guidelines and helped me find a good option for my home.

Awes is the name and Vivint is the best. Y'all rock. You all are awesome. I love the company, everything was done in a quick manner and right. Thank you and thank you. Mr. ** was a wonderful technician. He fixed everything correctly, he also was very patient and going over everything including the setup of the app.

Very pleased with the service done by the technician!!!! He explained all of my questions very detailed and always very polite. I would highly recommend him. This is my first experience with Vivint and so far I love it!

The tech that installed the equipment was very polite and professional. He was neat with the wires and took/wiped his shoes off before coming inside. Any question I had, he had an answer immediately. He explained things very well and I was very comfortable having him in my home. He was very good with my dog and my kid as well. 10/10 would recommend this tech.

The tech was very helpful. We are excited to start using Vivint in our new home. We love all the smart features. We are excited to add more smart features like the garage sensor and the video door bell. Thanks Vivint.

Great install manager. Seemingly has Trauma Informed Care training. Did a great job of teaching system to child and parent. Amazing guy, great job hiring him. Definitely recommending to others. Even accommodating to our work at home job! So happy with service install.

The reps were on time, friendly, fast, and thorough. They reviewed my old system, explained the upgrades, and did a great job. I will definitely recommend them to my friends and family. Anyone in the market for home security should definitely use Vivint.

We were very pleased with the professionalism of Emmanuel our service technician. He was prompt, polite, explained the installation process. We cleaned up after himself & gave us a thorough review of the system. I would definitely recommend Vivint & Emmanuel to anyone needing a security system.

The salesman who came to my door was good and the installers were very professional. The interaction was good. We have motion detectors and a front door camera, which is good. We've had Vivint approaching two years now and I'm happy with the service.

I like the reps at Vivint. We’ve been having some issues with certain things, but they listen, and they take time to explain things to you. Most of the techs that came out here were good. We went to change a battery in one of the smoke detectors and it malfunctioned. So it went off with an alarm. I ran into the panel to try to turn the alarm off, and the panel was messed up. We had to shut it all down and get it turned as soon as they had come out and fixed it. But what happened was, they had a recall and they didn't tell us. When they have a recall on their products, they need to let the consumer know and not wait until it malfunctions.

Jay our tech was awesome! He was friendly, informative and professional. He arrived right on time as scheduled and we would recommend Vivint to anyone! We were referred to Vivint by our daughter Ana and have seen how happy she’s been with service and as of install day so are we!

We recently moved to Las Vegas and had very limited information about area and home security system. Joel the Vivint technician came to our place and install and educate us very nice and thorough. Finally, we feel safe and protected. Definitely recommend Vivint and Professional technician Joel to my friend and family!

Hell on earth! Try to imagine that.This company has no integrity. They turned my house into a dumpster full of garage. Hand prints everywhere, drywall dust everywhere they worked. Flying plastic wraps and wires left around the areas they worked. None of the items installed level or straight or parallel. Very sloppy work is very nice described.

Everything’s been nice with Vivint, so far. When I turn it on, it works and I like the whole thing.

Vivint is an inferior product and I don't enjoy the services. I tried to reconcile any issues and was met with zero yield on the company and was told that I was still bound to a contract that I no longer am interested in supporting a company that dictates customer service the way that they do. I've been with Vivint for about 14 months and I started having issues about 12 months ago. Since then, I have continued to have issues.

Installer Charles **. He desires an A+. He explain every step and made sure we understand how the panel works. Wishing everyone would be like Charles when coming to homes. Some you don't want back. He knows his job.

The technician did a great job and explained everything to me. He ensured I was able to use the device and app. He was professional, timely and courteous. Additional he cleaned up and was careful not scratch the new hardwood flooring installed.

I think that I’m going to love this service and the people is really nice and friendly with the service and I really enjoy the friendly staff and the service that I got today and thank you for everything and looking forward to being a good customer.

Vivint provides a decent product and the door salesman is likable. However, the pitch is completely misleading. 1. There is a contract - just in the form of a loan. They may lead you to believe that "no contract" or obligation sets them apart from other home security systems, but that simply isn't true - you are just locked into a loan, which is essentially the same thing. 2. The cost of equipment is high. Very high. Because you pay for it over a 5 year period, it doesn't feel so bad, but it is much more expensive than competitors. 3. I was charged for equipment and services that I didn't have. Yes, it is my responsibility to read and verify accuracy of the documents I signed. Unfortunately, I didn't see this until a month later. I was being charged for a smoke detector that was supposed to be free ($100) and two outdoor cameras that I didn't have ($799.98).

Vivint secures my home now. I've had them for a couple of years and the payments are being taken out of my checking account monthly. My experience with them has been fine, so far. But I have a problem with them right now. For months now, my glass security is not being protected. I have called them and they knew about that. First of all, they said it needs a battery and they were telling me that I have to go into that little box and put in the thing. I don’t appreciate that. I don’t know what type of battery it needs and I’m not gonna go in that little box because mechanically, I’m not equipped to do that. When I had ADT and said that something was wrong, a technician came out, and they rectified and took care of everything. So, Vivint should send somebody to correct it. If they can’t send a technician out to rectify it or put in batteries, I don’t want the system.

We've had Vivint for about 12 years now and we've been satisfied with what we have.

Our installer was outstanding. He took time to answer all the hard questions and clarify what the salesperson told us. The installers do better understand both contract and equipment so ask important questions again when they are there and before you make a 6 yr financial commitment!