Vivint Reviews

Malisa and Cody were wonderful and so far we love our new security system. I would definitely recommend this company. All the images are so clear and we feel secure. The doorbell is my favorite and I love that I can talk through the cameras.

The technician who came arrived on time to begin with. They checked the existing system. Installation was done in a timely manner. They explained the process in simple terms. They had great customer service. The system is working great. I would recommend to friends and family.

Jared **. Did a nice job clean and fast. Went to Sam's Club. Inside the store they offered the service, next day. Jared shows up at my house he showed me and told me how it works and. Now I feel secure in my house.

From the sales rep to installation tech, both service providers were to the point and fully knowledgeable. Loved the attention to detail and time they took in making sure all my questions were answered. They helped stay within my budget and I still got the security I wanted. I would most definitely refer friends to this company.

Very informative and patient with all questions asked about the updated devices. Friendly, helpful, and good customer service. I needed a reasonable prices that my previous security company did not offer. I will recommend Vivint security to other people and close friends.

This was a very good experience and will recommend Vivint to anyone. The technician was very patient and informative. He made sure I knew how to work all the equipment before leaving. He was also quick with the installation and cleaned up after himself.

Felipe was so professional and did a wonderful job with the install! He walked us through the best placement and product selection for our home. He made sure we also knew how everything worked before leaving. He was kind and polite to our kids as well. The system is working well so far.

People friendly, with experiencia and professional. Excellent, Good equipment for home security, easy to use. The seller and the technician explain the functionality well, the most important thing is home security at an affordable, affordable price, you can guard the security according to your needs and your economic possibility.

During the whole time I spent talking to your customer service agent, Hans, I really felt like I was taken care of. In addition, the tech guy I talked to was very patient, which I appreciate. They both made me feel comfortable to be your customer.

The workers and work was done professional. Everyone was friendly and knowledge about the system. Kept untouch to let me know about the time they would show and if they were running late. Thanks Hilary, Eric and Matt. Job well done.

I like how interactive the Vivint security system is. The surveys and feedback they request is part of the unique service that is offered. I really like the ping camera. The Tech Maleek was very knowledgeable and is the face of the company and represented well!

Excellent choice for home security. The best customer service and technicians I have experienced. I ran into an issue with cancelling another service provider and I was able to work out a solution that worked best for all. The best hardware on the market. The only company that I found that provides access to the last 30 days of video and not have to manually delete videos to free up storage space in order to continue recording. Professional technicians for install and service calls. The sales rep was very clear with explaining what they offer. Very good interactions with me as a customer. Pricing is very fair for the quality of service they provide.

My technician was Jeff, he was very patient and understanding, also he took the time explaining everything as he installed my system. Five stars ???? for Jeff & I would really recommend him to anyone. Excellent job and very professional.

My tech, Shane, went above and beyond to make sure that I understood the Vivint system as well as how it interacts with the nest system. I was worried I was in over my head buying a home with so many “smart options”. Shane alleviated those concerns and I am so happy with the unit and with Shane’s exceptional customer service.

This a review not necessarily on the company but on its sales rep. Her name is Jasmine. First she very courteous, well informed, patient to answer questions, and very interactive. After several minutes Ive felt like she was a family friend. She ate dinner with us, we had a gazillion questions and she answered all. She made an assessment of what we needed which coincided exactly with what we needed. I don't care for the monitoring service, however, I like the equipment she offered. Answered every question my son had "techie' making us satisfied as he gave us the thumbs up. He supervised all installation. They were at our home till the job was done. 0130. I give Jasmine 5 stars.

The personnel was a pleasure to do business with. My only concern is the split of the bill. I really hope that can be resolved in which I have faith that it will for I’m enjoying your equipment. Want to thank you once again for choosing my home.

From the sales process to the install, this was a professional and efficient experience. The install was smooth and quick. Installer was on time, clean and courteous. He was knowledgeable and made me feel secure. The rep followed up after to make sure the install went as planned. Definitely pleased so far. I’d recommend them to any of my neighbors.

Vivint Smart Home is the absolute worst home security system provider. We only signed with them because the sales rep Cody ** said we would have one year to cancel penalty free. He completed all the paperwork on his tablet so we couldn't see it (even filled in our names and address incorrectly). Now 6 months in, their equipment is malfunctioning and when we try to cancel they are refusing to honour his verbal commitment and locking us into a 5 year contract.

Installer was great! System works great and looks great. Worked through some issues and was very professional. Camera and panel are a big improvement to our old system and we are very happy with the results. Thanks for a great experience. I Will use Vivint in the future and with my other properties.

The installer was very friendly and answered all of our questions. He was very in depth in explaining how the system worked and he provided excellent service. The service works great and helps us feel secure. I will recommend with family and friends. Thank you Vivint.

The technician was professional, timely and made sure I understood the process. I just got installation today but already enjoying the cameras. The only thing is my front camera picks up everything that moves because I didn't set a perimeter. Need to work on today so it cuts down on notifications.

My work order was not correct. At time of install was being charged $200 more. My discount was not updated. My $9 fee at time of install turned to a charge of $540 removed from my bank account and now I have to wait 3-5 working days to get credit and in the mean time I have other transactions trying to go through. My tech did not notify me of my security word at time of install. All this on my first day with Vivint. I should have stayed with my previous provider.

Install camera. Everything went well, the technician was very kind and pleasant. Explain everything to me about the system. Everything went well and made sure everything was done correct when he was finished. He went over everything for me and showed me how the system work.

Justin was great and so far everything is working as expected! We like the features and it is a major upgrade from the system we had previously. I am hoping we enjoy the system for many years to come. I would recommend Vivint to other friends and family.

Chris and the staff who came to present were amazing, informative, and helpful to build a package appropriate for our family safety needs. Thankful to them and the Vivint system! Now I feel safer than with the company we had previously.

This was a great experience! Professional and courteous rep RJ came out to my home - advised me what would work best for what I needed to feel secure and made it happen during my timeframe and budget. I never felt pressured or a hard sale approach. I am very happy with my new system.

Donnie & Jordan took their time explaining how to use the system to my family. They answered every question, regardless of how silly it seemed. Both of them were extremely friendly & really listened to what our needs were and designed a system that would work for us.

I purchased a Vivint Home Security System recently. The salesperson was very friendly and courteous. The installation man was very knowledgeable. The system is very user-friendly. I like the features of the system, which allow me to see what is going on around my house. I feel good about my purchase.

Sales brief was straight forward, 5 stars there. Equipment is pretty expensive. The install was very rushed and not that good. I thought the system was going to be hard wired before holes were drilled, holes were drilled. Just got the wires to come back out the outlets and plugged in. Installers did not have proper hardware to get power to the drive way camera so it is off line until I find a way to plug it in. Install was not done clean at all, with that I'm dissatisfied and disappointed..

I wish the price wasn’t so high for cameras. I would’ve get more to monitor my whole house.

I’m happy with my purchase. Colt the rep, Dan the tech manager and the other tech (sorry forgot the name) were very informative and friendly. They CLEANED UP after installing the equipment. All around very nice crew. Thank you all for your help in securing my home.

The first representative I talked to was not at all kind and considerate, II representative that I talk to informs me of the service and was very polite depending on the equipment and quality of the service of yet which I have to experience what I recommend Vivint as a home monitoring system.

Vivint was wonderful, until it was time to move and we needed to cancel our service. Then, the headache begin. We are currently in a 2 month battle of cancelling our service. We paid off our equipment, and Vivint is trying to still charge us for our service in an Oklahoma home where the current owner is already paying for services with our paid off equipment. This is called double dipping and illegal. So, on October 30th we were told by Daxon that we would not owe anymore and that everything was settled. However, we received a call from Daniel today that said the cancellation wasn't complete. So, after going through the entire ordeal and explanation again, Daniel said this would be resolved.

The sales rep was amazingly wonderful. Zero issues. The install guy was late for the first appointment so I had to reschedule for the next day, even though there was some issues, he took care of everything quick and effectively.

Well today is the first day of my service. The technician was good. Went over everything very well! I’ve heard nothing but good things about the system. I hope my experience is just as good! Very very very pleased so far!

Josh was super helpful and went out of his way to make sure our equipment worked optimally and that we understood its operation. He didn’t seem impatient when we asked questions, and took extra precautions to make sure we didn’t encounter any future issues with the system. Great technician!

The gentlemen who came and installed the system was very helpful. He was knowledgeable about the system. If I ever had to install anything else he would be the one I would want to install. The customer service representative was very nice and ensured I had someone come for the install immediately.

I had a real bad experience with this company. The sales reps lie to me about everything and had all my paperwork screwed up! He did all kind illegal things that he shouldn't done. I end up with no service or equipment! I'm a very unhappy customer!

Our security in home froze and now doesn't work. Screen is black. We need a tech. A tech needs to come and check why is not working. Pretty much disappointed. Only worked like 3 days. I called Jeremy no response. And now can't even submit my problems.

The technician Mr ** as well as the sales rep. Were very professional and knowledgeable. I like the idea that there are not wires to cut. My father is very please with the panic button in the event he falls down.

I’ve been meaning to contact Vivint for a while to restart the service left by the former owners of the house. The system looked very robust and complete. I love the iPhone app. Very friendly. And the panel is exactly as the phone app so no need for additional training.

Jeremy, our technician, was polite and professional, he explained the process from the start. Simple enough to where my five year old was asking more questions, such as “What’s next? And then?”. I liked how he asked, where I would like the equipment in the home and also offer the best location according to safety and look. The equipment has a modern chic design and the hardware comes in various colors such as chrome, nickel, bronze, etc. to match your current fixtures. Overall vibrant experience.

Friendly and very informative. Glad with the setup and service already and it’s still just day 1. My questions were answered immediately and we no longer feel as vulnerable in our new home. Improved safety for our family & belongings.

Tyler was an amazing technician. He was very nice and explained everything very well, including how all of the equipment worked and walked us through the app. He is an asset to your company! I would definitely recommend him and Vivint for anyone!

Vivint did our Home Security installation and configuration. The whole process was extremely smooth and very professional. The installation technicians were extremely knowledgable and very helpful with answering all questions and training us on the system. We would highly recommend Vivint to anyone who is looking for a great Home Security system. Thanks. The ** Family...

I am excited to see how my this system protects my home. Thank you for the speedy set up and the excellent service. Steve the installation guy and Jill the sales were all informative and helpful on all levels. Happy that I chose to go with Vivint and not Brinks.

He was very informative and nice. He was helpful and worked to get us the best plan for us. He went through different plans when we were sure which one was best. We enjoyed visiting with him. I would recommend him to others.

The sales person, informed me that the Vivint system would integrate with my current alarm system. And that the whole system would have a lifetime guarantee including the parts of my alarm system that was not installed by their company. The tech informed me that the system could not be integrated. I also wasn’t happy with the installment of the cameras. It was sloppy and the tech caused damage to the front brick facade of my house.

Our tech was on point got to our house at the exact time as promised. He went over every detail and even put up a new sign cause the one that the previous owners had was faded away. Would recommend Vivint to everyone. It’s user friendly and you can control everything from your phone.

I had a very good experience with the sales rep and technician. They were very nice, patient, and professional gentlemen! I would recommend Vivint to friends and family. Having a security system in our home makes me feel more safe.

It was fast and done right. I love the service. Even if it's the most expensive service I rather pay more when it comes to my family. It easy to use and I feel safe and protected. I will definitely recommend you guys.

Jeff was great during our installation. He was knowledgeable, friendly, and courteous. He walked us through everything we needed to know and answered all of our questions. He made sure everything was working properly and explained everything in great detail. He even recommended a great place to get Chinese food! A+ experience.

Very nice technician, very clean and making sure he protected my floor. Took time explaining everything in details. Gave all information about possibilities that company offers. But wasn’t pushy. Just wanted me to know in case I am choosing while he is in my house and he had everything needed on his truck! Did very professional installation. Explained the system in my house and on my iPhone. Gave guidance on how to navigate the system!

Salesperson was very informative. Helped me pick a great package of options, and they were installed in a week. Installation was professional and timely. Really happy with my recent purchase! I’m excited to tell my neighbors and friends that it’s actually affordable and such an easy process.

Service tech was efficient and friendly, he explained how the system worked in a way I could easily understand. The whole installation process was done very professionally and considerately, and the tech took the time to clean up after himself. Overall I was very impressed.

One simple Phone call and installation the next day. The installer was professional, friendly and went the extra mile to make sure everything was perfect. I would have liked to have More than 6 sensors included in the installation package.

My tech was prompt and came in the service window time. She did a thorough assessment of my home and even made suggestions for other products offered with Vivint. She also made sure to explain how to use the system and all the settings. After she was finished, she doubled checked her work and asked if I had any questions. This is by far the best customer service I've ever received from an in-home tech. She did not rush and did quality work. Thank you so much!

Installer very pleasant and explained everything very well. I believe the unit will be easy to work. I think we will like the doorbell video the best. The new thermostat control will be easy to use. I like where the main panel was placed. It will be easy to see from my chair when the doorbell rings.

Completely professionally installed. The instructions for operating the system was clear and easy to understand. Everyone from Josh to the installer was courteous and respectful. They all seemed to enjoy their work and if I had a business I would hire them.

The men who came to my house and explained their products did a good job. The installer was very professional and should probably train other installers. I know this as I'm a retired Professor in Electrical Systems and Instrumentation Technology. Great Basin College.

Our rep was really friendly. Great communication... was very honest about pricing and suggested best options for our home. Same day installation, we feel very secure to be home and leave home with 24hr monitoring. Vivint has really improved on their system we are thrilled to put our Vivint to work.

Technician arrived on time and kept us informed of what he was doing the entire install. He also let us know how much time would be left upon completion. The install was very clean and he left the house looking like the equipment was designed with the home. After installing the equipment, he took the time to demonstrate and explain the features of the system. He also explained the warranty as well as advising us about ongoing service features that Vivint offers. Very impressive system and awesome service.

A+++++ service. What more can I say!! Personally requested Shane as he installed the alarm at my home. This installation at my office went incredibly smooth and my partners and I were extremely satisfied. We were happy to make the switch!! Thanks Shane and Vivint!

Mr. Sergio ** was very professional and respectful. He explained everything about the system. He found a big screw up that the last installer made. The back door the detector was placed on the wrong door and it never worked. Thank God he found the error and corrected the problem immediately. I'm glad nobody ever tried to break in through that door when my elderly sister who recently passed was living here. The alarm would never have gone off. No telling what would have happened. Kudos to Mr. **.

Very good service!! The technician was right on time. He identified himself and displayed ID properly. The technician verified and updated all my information. The technician was knowledgeable, answered all my questions. The technician made sure that all equipment was installed and working properly.

We have been using Vivint now for almost 2 years and have been unable to actually use the features for probably half that amount of time. When we moved, we were told we would have to pay someone to come and move the system as well as additional fees to change info to the acct. Over $200 just to move. 90% of the time at least half our cameras don’t work randomly. And almost all the time, playback feature doesn’t work. Every time we called customer service, it has never been less than three hours we have spent on the phone or chat. This is horribly inconvenient and very long.... especially with three toddlers. It shouldn’t take a minimum of 3 hours for them to tell us to unplug it and wait and plug it back in… And then they will send someone out for an additional fee. ?!?! I wish we never went with this company. Don’t get a contract with them. You’ll regret it.

I have been researching home security for some time and then my doorbell rang and it was Vivint. The sales team were knowledgeable and answered all of my questions. Then the install team showed up minutes after. It was great quick, courteous and cautious. Great job with the installation and taught us how to use the app and the system! Great job. Will recommend over and over! Thank you vivint for a good night's sleep.

Received excellent customer. I do wish the tech could of told me about the other products the company had to offer such as the turn on and off light feature. That would of been nice. Other than that from first call to the install everything went well.

Lui was awesome! Very knowledgeable and polite and didn't try to sell us more than we needed. Installation went smoothly and he made sure we understood how to use everything before he left. We were very pleased!

Your salesperson Nolan ** used deceptive tactics to get me to switch over to Vivint stating that Vivint would “Take care” of the remaining obligation to our contract with Brinks because Vivint is purchasing Brinks. This was obviously a lie which I fell for. We are locked into a contract with Brinks until April 2021. When I spoke with Brinks, they said that no such thing is happening and that we can either wait until our contract is over or pay $1111.20 to break the contract early. I messaged Nolan twice today at ** and asked if Vivint will defer payment or pay the buyout amount. I of course have gotten zero response from him.

Installer was very knowledgeable, very efficient. He explained system operation and day to day managing system. He also tested the system and explain and help me downloading on my phone. I am very happy and going to recommend your system to my friends and family. Thank you.

Home smart services. The Tech K D was very polite and respectful. Explained everything to me and my husband. Made sure everything was working properly. And appreciate the shoe covers. He had quoted me a monthly service price, that didn't match the quote agent giving me. But happy with service, and worth price.

A Vivint salesman came to my elderly parents' house and convinced them to give up our existing wifi password in order to complete his sales pitch!!!! This is totally unacceptable business practice. This is how you do business in a world where privacy violations is an ongoing issue. Our entire existing security system was needlessly compromised by this salesman. Everything in our home had to be reset causing a domino effect with regards to existing hardware that depends on our wifi. How is that you send a representative with no company support to avoid this debacle. Major oversight considering the salesman knew we had existing security...you guys get an big fat "F" for a rating..

Excited to have system and test it out. System so far so good. Has been working properly and has good image view. I’m sure if my friends like it they will most definitely be interested installing as it helps with so many different views and phone access is the best.

I feel like Brandon went above and beyond and didn’t cut any corners. Very satisfied and happy to be back. Outstanding service, Vivint should be pleased to have an amazing employee like Brandon. Thank you Thank you and Thank you again.

Very good so far for the first day but last night one of the window sensors came off and I lost my sleep. I’m enjoying the view this morning and couldn’t be feeling safer than ever. My better half will sure like it when she gets back.

The tech was awesome. He showed me the system and gave me options. Ensured I knew how to operate the system. He assisted me in downloading the app. He also did verify little cosmetic damaged to the wall that's not noticeable after the system is installed. He clean the area once done. I'm very happy with the tech.

Our technician was amazing. Her name was Shannon. She deserves top dollar and acknowledgement. She was extremely thorough with everything. She was patient and walked us through everything. She wasn’t phased by our dog or our two year old son while she was working. Words can’t describe how awesome she was. Y’all have a great employee.

I look forward to starting service with Vivint as I now get equipment that satisfies more of the needs that my family needs. I’m happy to have continuous recording for 30 days, a video doorbell camera, being able to speak back to each camera, and even the fact that if the cameras spot someone lingering, it’ll whistle and capture their image. All things my old security company couldn’t do.

I wish I could give zero stars to this "home security" company. My family had Vivint for years because we were locked into a contract that obligated up to deal with subpar equipment that continuously failed. We lived through numerous technician visits that we were threatened we would be charged for if they found nothing wrong yet each time they found an issue with their own equipment and still years later still did not work properly. At one point I was locked out of my house after taking out the trash and was told by VIVINT to call a locksmith or wait 2 days for a technician to come out and check the issue!

I absolutely love my new service. The technician was excellent. He made sure that I got exactly what I wanted. He didn’t leave a mess. I will definitely recommend your services to my other friends and family.

Kris was great as an installer. Took great pride in his work. Cleaned up afterwards and did a great job. He took plenty of time going over all the details with system and was able to sync everything easily. I would recommend Kris to any family or friends as an installer. Very professional.

The installation went great. The installer Ja’rell was very thoughtful and helpful. I will most definitely refer a friend. We now have four Vivint security systems within our family. If the service continues as smoothly as the install this could be a long and happy marriages.

I'm in love with my new system already...it was a fast setup, the equipment I needed and wanted was ready and I also ordered extra and the technician had it all, no need to wait for equipment..Ricky was very knowledgeable and I feel more secure.

Our installer and salesperson were so knowledgeable and kind. What an amazing experience! I highly recommend this service to any and everyone looking into getting a security system. The time it took to install flew by and I couldn’t believe how fast it went. Great team.

My installation technician Shane ** was fantastic. He was very informative, respectful and did a great job. I would recommend him for any future job that I request from your company. I appreciate all his hard work and his explanation of the product and app.

Your installers were outstanding, courteous and thorough with explaining every step along the way. They were friendly and extremely knowledgeable in the tools we added to secure our new home. I would highly recommend your services as a result of the team you have representing your company.

The tech was really good and answered all my questions and concerns. He was really helpful. I am really satisfied. Love the system that was install and how helpful the tech was. The cameras look amazing. The system is easy to use as well on the mobile app.

Installer did a great job. He call me before he came. He explained every the well and was fast. I will surely recommend him to friends and family. It was quality work. I know my family will be happy with it also.

He took time and showed me how to work everything. It is beautiful and it didnt take long at all. I will let all my friends know about this service and it is at a very reasonable price. I am glad to have this service in my house..

Tech was very nice and answered all my questions. Explained all the equipment and even disconnected the previous system. She was very efficient, quiet and fast with the install. Answered all my pre install questions and got everything done with zero issues.

Your tech guy that came out kept me as a customer. Without him I would have canceled service. There is a major problem with the internet I purchased through Vivint. Your tech Austin was awesome. I was won over by his service. There is a ton more wrong, but I am just highlighting the bright spot for your company. Thank you.

Service tech was great and very knowledgeable of the equipment. Zo was willing and eager to teach me the information and choose the right location for my outside cameras. I would recommend him to my family members and friends with no hesitation.

Upon sitting with the sales person. There were some confusion. The salesperson said equipment was free. Whereas the equipment was prorated. I think more training is needed. So in the future there will be no more misunderstanding. Thanks.

The technician was awesome but the agent who sold the service lied to us. He said the payment would not come out until January 7th, however, there was 2 attempts made already. He lies and said there was no contract and that the equipment was free, I told him I knew he was lying. He lied about everything to get the contract. I would like a call back please. The agent's name is Nolan.

Paul ** was the technician who installed my Vivint security system. He was very friendly, personable and knowledgeable. He took his time installing the system and cameras, making sure everything was installed in the best area so that I could get the best result from the system, he didn’t stop adjusting the cameras until I was completely satisfied. Afterward, he patiently explained the system operations and codes then asked if I had any questions or concerns. I did and he patiently answered them, he also gave me his number and invited me to call if I had any questions later. I am very happy with my Vivint security system & cameras. I will definitely refer Paul & Vivint to friends and family.

Very professional start to finish. Really pleased with the installation and function of the alarm system. Also impressed with the phone salesman, Randy. I was referred to Vivint by a co worker that was very happy with his system. Brian.

Tech was friendly, knowledgeable and was able to resolve every concern we had. Great work. We had no troubles with learning and testing the system at the end and he provided a full walkthrough on our system.

Our technician was extremely helpful, personable, and knowledgeable. He made our experience with Vivint a great one! He helped us completely understand everything before leaving and was very professional. We love our new system already and are so excited to have it installed!

It’s only been a few hours and I love the cameras and new touch screen alarm set up. Also having my family home while I’m on the road driving helps me keep my eyes on what’s happening in the neighborhood near my house. Thanks for everything Vivint.

This is my first home security install. During my research, Vivint consistently received high ratings so that’s who I chose as well. So far I agree with the good reviews. The guy who performed the install was did an excellent job.

Awesome job....sales awesome, installation awesome! Thank you very much! Everyone was very professional and kind! No pressure sales was great! I love the easiness of the app and the monitor. Love the doorbell! I can’t think of anything else but I love my new service.

So we needed a security system for our house, to where we could have recordings and someone to call in case something happened. So here comes Vivint. Everything sounds great, I tell the salesperson I may need to move, so is there ways to back out of the contract? Sales guy literally shows me where the contract comes null and void if we are forced to move. Well things go bad for us. I Lose my job. My wife gets stalked and attacked. Call giving, video cameras dont catch anything. Things happened right in front of them. The cameras recorded everything else but those moments!?!

I love my new system, the rep that sold it to me and the young man that installed my system. The install didn’t take long, and he walked us through the whole process. There was no hidden clauses. Everything was on the up and up. The camera view is crystal clear, the door bell ring is perfect and loud. I’m definitely loving this system and the way it works.

Very helpful and knowledgeable and installation was clean. They went above and beyond. I would definitely recommend to others that are looking for a true home security system. You can never put a dollar value on peace of mind! My family now feels very safe and I am very pleased!

My Rep's name is Trey and he was the most honest and pleasant person I've spoken to in a while, very knowledgeable and informative and answered each and every question I had. Trey is a very professional and easy to speak to????

I've been a Vivint customer since 2008 & I decided to go with Vivint again for my new home security over ADT. Their customer service is superb! The associate was very helpful & patient with me as she answered all my questions. The equipment has been upgraded with the latest technology that beats ADT & the Ring. They even have sensors now that can detect water leaks which is awesome since I have a basement now. I highly recommend Vivint. My installation technician was excellent, knowledge, friendly & efficient. Mike was awesome!!!

The 2 techs that came out were awesome. They worked very hard installing the equipment. Everything works wonderful. Now, I have peace of mind when I go to bed and leave for work. My daughter works from home and now she can see who's at the door before stopping to answering the door. Please give the 2 tech a raise they deserve it. Many thanks.

Tony was very quick and professional with the install. He left me with no questions to ask!!! System setup was very easy and ease of use from iPhone was simple. He left me with all his contact information and said if there was ever any questions to reach out to him directly!

Representative had timely installation. Tech knew what he was doing and was very helpful and courteous. We had Vivint before and he helped made the new transition to Tennessee smooth as far as personal property security goes. Thank you for all you guys do.

Installation of our system went very well. Everything was explained and demonstrated on how to use it. Very satisfied with equipment and service installer was very knowledgeable and explained the system very well. We felt confident is using our system by the time the installation was completed.

Bruce was very thorough and polite, answered all questions and made sure everything was simplified enough to understand, walked thru everything With a smile and never hesitated to answer any question even if it was about a hundred. Awesome job again.

The tech and sales people were all so respectful, attentive, and pleasant! Josephine helped us place our order making sure we got what we needed. Brent was punctual and skilled. He did a great job of explaining everything and installing the equipment!

First time having Vivint install my home security system. My installer was on time and professional in every manner. He explained how the system works and was very patient. Customer service was friendly and helpful in every way. I would recommend Vivint to family and friends.

So I am very disappointed with how the customer service I have had with Vivint. I was not verbally told, nor pointed out that I had only three days to cancel. Now I am dealing with a head ache, and am going to be paying for a service I do not want.

Your customer service is very poor. Took money from my account without authorization and then said would take 5 days to return. There is no excuse for a consumer to have to call over 10 times when you caused the problem.

The install was awesome. The tech and tech in training were very helpful and informative. They were also very understanding of my needs. Now on the other hand Nolan the sales rep needs more training on the equipment and sales. His first sales pitch was that the doorbell and new panel would be FREE multiple times. Come to find out I have a $16 month charge for the equipment.

Good job with with installation. Sales rep was Aaron ** was Friendly and professional. Michael ** was the installation technician and did a clean and professional installation. Would suggest color options for base control and other wall mount devices other than white. Also suggest color options for Cat 5 cable sheath other than white.

My experience was very good, Brandon was good sales person, and very patient on explaining every thing for me to understand. The tech Neff was also very good explaining things to me and family. He made we understand to cut it on and off and all the other accessories.

My technician was completely helpful and provided very detailed information regarding our new system and how to utilize to its full potential. Daniel walked me through all steps how to arm and disarm all systems and disable cameras while we are home.

Thank you Vivint for your excellent work and thank you for setting up our cameras and putting them the positions we wanted them, also we appreciate the kindness you gave us while you were setting them up and thank you for the help with figuring out how to use the monitor for the cameras.

Our tech David was very helpful and informative about how to use the home system and phone app. Set was quick and clean, they even used shoes covers which is a plus! Very pleased with the security system and will definitely recommend to family and friends.

The technician that arrived was beyond professional. He did such an amazing job and worked with me even though I wasn't able to be at the location until the end. Our system is beautiful and so aesthetically pleasing. I will always choose and recommend Vivint based off this amazing experience.

Awsome customer service! I just hope y'all fix the doorbell camera soon so I can see through my phone app. Other than that, I love the cameras and the system itself. I will definitely recommend y'all to my sister and brother once the doorbell works!

The technician was kind and courteous who also was very knowledgeable about the security system. He had questions regarding previous systems in order to acquaint himself with our specific needs. So far the system is working beautifully and we are content. I am seeking other referrals as we speak.

Heard a lots about Vivint. Great to have Vivint but this is the first time my family have a chance to try out. So far so good. Fast service, explains very clearly and easy to use. Special helping me to saving a lot of money compare with the older company I used to had before. Wonderful companies and great to have Vivint to be a part of my family. Thank you so much!

I used Vivint Home Security for about 18 months and then moved out of the home where I had the system installed. In that 18 months, my system had glitches at least once a week or more where one or both cameras wouldn't work, my home monitor would disconnect itself from the Internet, on and on, and for no apparent reason. I also found out that when they do a system upgrade, Vivint doesn't tell you about it... Your security system will just stop working. So then you have to contact them and they upgrade it at that time. Also, you are not renting the equipment, you are buying it so in that 18 months I paid 77.00 per month for security and the equipment... You think that's high? Most security systems are 15-25.00 per month.

Matt our tech was great! Explained everything well and was very timely and precise with his work. We wanted to get Vivint because our family has it and they’ve never had a problem. So far I’ve been obsessed with looking at the cameras to see who’s coming and going.

Had a great time with the installer, very professional and knowledgeable about the system! Look forward to seeing everything working. Live in a nice quiet neighborhood, but you never know what tomorrow might bring. Feel very safe and secure now!

Our service tech, Chris, arrived in a timely manner and was very professional. Upon arrival, he immediately identified himself with a visible name tag and other identification. He provided all documents needed prior to installation and walked me through each step. He answered all of our questions in detail And was very thorough on the breakdown of the system, set up of the system, and set up of the app on our mobile devices.

I had an appointment for a technician to come to my home between 4pm and 8pm. At 530pm I get a knock on my door. In my doorway stands a man in his mid to late 20's in a winter coat, and cargo pants. He says he is from Vivint. I ask for some sort of ID because I see that he arrived in his personal vehicle. He explains that he does not have an ID and that not everyone drives a company vehicle. I then use the chat feature to report this incident. They are zero help. I then call the 800 number and the woman explains that she will file a report. In the meantime, the technician magically produces an ID card after going back out to his vehicle. This level of unprofessionalism is absurd.

Installer very knowledgeable and pleasant. He did a great job and took pride in his work. He spoke very highly of the company. He did not leave any mess and seemed like an old friend. I think his work is an asset to your company and honestly, I never heard of y’all before. Thank you.

Install. It was a wonderful experience and the tech was very pleasant and knowledgeable on the things he was working. I will refer friends and family to the company. The camera is amazing and the overall experience was great. Looking Foward to sending people to you guys for service.

I was able to receive same-day installation, all 3 guys were phenomenal in all levels of the processes. There were a few issues & concerns they notified me about then, fortunately, were able to resolve them all. I appreciate their customer set & efficiency!

Regarding my complaint against vivant they have contacted me and made my problem right. I now will give them 5 stars as except for this one complaint they have been a very reliable company.

I would do your research into this company before using them, they tell you one thing and do another just to get you signed up. I was suppose to have my system installed on Sunday but they canceled on me because the installer never showed up to work. When we rescheduled they tried to set it up for Monday 12/2, I could not take off so we rescheduled for Tuesday 12/3 between the hours 10-12, when I called to see if I could get an earlier time they said my install was pushed back till 12/10. So you are telling me that I am getting punished for your installed canceling on me. I am about to spend over 1600 dollars on equipment and over 50 dollars a month for this service and this is how they treat their Customers, NO THANKS!!!! INSTALL WAS CANCELED!!!

Nick was our tech that came out for service. After explaining my situation he came up with the best plan of action, he was very knowledgeable and courteous while continuing to work as I had lots of questions. Able to get what we needed done at a great price.

Love the new system. I can keep tabs on that home while I’m away and see who’s outside open and lock the door anytime. Work from anywhere in the world through cellular so power outages don’t matter. Your home is still secure.

Tech was great. He showed up earlier than planned. Gave me a 30 minute heads up and knocked the installation out quickly and walked me through everything. Very nice individual and assured me of no worries and showed me every angle before installing cameras.

The technician was very professional and knowledgeable of product. Installation didn't take long at all and he explained how to operate the camera/doorbell. I am pleased product and will definitely recommend this product to family, friends. Thank You. Ms Everlena **.

Scott was extremely friendly and helpful. He was on time and completed the installation in a timely manner. Had a little problem that Scott was able to correct for us. Would recommend him to anyone that needs installation. Very happy with the entire process, from customer service when I ordered all the way through installation.

Fast and knowledgeable. New to having an alarm system. So it look pretty easy to use. Would recommend to someone. Happy I will own the equipment after I pay it off. Nice big panel to read and use. I'm sure when people visit my house, they'll be impressed. Love the glass break and fire alarm feature.

The Vivint sign and unattached post was left laying in the front yard. Other than that, everything was fine. The installation was done the same day as the purchase and the installer worked past sunset to finish everything. I am please with the job done.

Overall the end results would have to be satisfactory. The process took too long!! The rep was friendly but I think she started too slow and talked a little much than necessary, so when the first 4 hours past and things started getting worse she was there for another 4 hours and I’ve not heard back with the follow-up concern. I still would recommend her & the company but my individual order was time consuming and frustrating.

I cannot believe I didn't go with Vivint earlier in my life! This system is the bees knees, 10/10! Plus the staff is amazing! Great culture! Keep it up Vivint! Also special thanks to my tech because he explained the system in a way that seem to be a no brainer for me.

The installation was a breeze. The technician was knowledgeable and very friendly. I would definitely recommend this service to anyone. Everyone I encountered from the sales rep to to the installation tech was courteous and professional. You can't beat the price either. The products they offer are extremely affordable.

I'll keep this short. 1. Their customer service is horrible, I had two problems two different times with them and post service and got nowhere. I then went to corporate both times and they stepped in and fixed the problem, I ended up also getting some free service for a while. 2. I’ve had the system for a year and a half now, maybe a tad more and in our system we have two Glance control panels along with the main Sky Control panel. They aren't cheap. I dropped and broke the screen on one changing the battery on it and when I called Vivint to get a replacement they told me they don't make it anymore and have none in stock.

Everything about the order and installation went smoothly. Marion did a great job. It was exactly as promised and he was able to make changes on the fly. The instructions were also very clear and helpful. He gave me his personal number if I had any questions or issues.

Good service, thorough and efficient in getting me installed and for a great price and making sure I got everything that I wanted and needed to make sure my family was safe and secure. He took his time walking through explaining how to use the products and set it up on my iPhone for me.

Donnie was very professional and helpful. We still need time to adjust to the system but in time we should be good. I will recommend my friends and co-workers to your company. It was a pleasure working with Donnie and I know that other customers will feel the same.

Everything was smooth and easy from the initial customer service to the great install. Brandon did a great job on the install. The only hiccup in the whole thing was a cancellation of my initial install appointment and that was remedied quickly.

I called to get pricing info and they were very helpful and kind on the phone. The tech called and said they could get me in that day(even better!) the installation was quick and efficient, he went over everything very clearly, answered all my questions, and made sure we knew how to use the system before leaving.

He was so good at what he does. Thank you very much. I would recommend him to everyone I know. He explained step by step to me so I can get it down. He talked so it was easy to learn my system. He even showed me how to work my system with my cellphone.

I signed the agreement several years ago, The equipment didn't work properly from the beginning. The garage door openers malfunction every 60 days. The installers probably didn't install them right from the beginning. Getting service was almost impossible. After 2/3 of the contract was up and I still had constant issues and they new how dissatisfied I was they wouldn't even consider ending the contract early. Even today when I paid out the last few months "just to move on" they took my money without as much as a simple "I am sorry!" Do yourself a favor... Pick a different company!

After getting approved and a "pass" to finance the equipment via the rep Brennen ** we waited for the technician Jason to arrive to install. After everything was installed the tech was having trouble completing the install because financial was saying I was no longer approved. So we sat on the phone for about 45 minutes with the rep, tech and someone at financial and nothing could get resolved as to why it was cleared initially then changed to not approved. In any case, while a long frustrating evening-both the tech Jason and rep Brennen did everything in their power to remedy this for me and it finally got worked out today thanks to them.

I love this system! It works so well. I love the different functions. We couldn't get the thermostat to pair but that's okay. The opportunity to use my phone when I'm away if I forget to lock my door is great.

I discontinued using Vivint and started having trouble with the batteries needing to be replaced and beeping at you constantly or the alarm going off. Customer service told me they could not help me since I was not a paying customer. DO NOT PURCHASE.

My salesman was very friendly and helpful, he finished in a reasonable time and was very helpful with explaining how the system works. I’m very excited about the inside camera and I love the door camera. It’s a little pricey but I’m going to try it out anyway. Thank you Vivint.

Vivint made it easy from the time I called to schedule appointment to when they installed everything. We couldn’t be happier with our decision to switch from ADT to Vivint. It’s definitely and upgrade all the way around! The technician was very informative and explained everything in detail.

Thank you, for making me safe again in my home, and I already recommend someone that getting service today!! I love the fast service that you give to us consumer! And thank you for being so friendly and down to earth ❤️

It was great! Paul was amazing and very nice and made sure he went over any questions and I had and made sure I knew how to use my system. He left me feeling very comfortable to use my system and even excited to use it. Would recommend to a friend.

Very good experience, salesman and installer very polite and respectful. When work was done everything was clean and neat, very beautiful install. When install was done the salesman and installer both went over startup and operation of the new system. I like that I felt comfortable with them in my home.

Jason was my tech and he did a wonderful job on the installation. He was very pleasant and quick. He explained how to use my alarm system and any questions that I had he was very patient with me and my husband. I would refer Jason to all of my friends and family if I had a choice of recommendation.

A few weeks ago, a couple of sales agents talked to me into getting the Vivint Security Systems. They offered me a 14 day free trial. I initially rejected the offer because I just moved into a new place and I didn't want to incur additional costs. They kept on insisting and I fell for it. I thought I had a good deal at first but I kept on shopping around to compare other options. After comparing to other products like Ring, I realized that the Vivint's equipments were overpriced along with their monitoring service. I called them twice to cancel and they told me that I needed to fill out a cancellation notice that they failed to send.

Excellent service today. The equipment is nice and user-friendly. I’ve already added my family members. The representative was so nice and friendly. I am excited to start using this service and equipment. The entire experience was an awesome one.

Installation tech was awesome! The system looks clean. No wires hanging all over the place. He was in and out way faster than expected. Showed me how to use the system and set up my cameras how I wanted them. I am glad we switched to Vivint!

The service was excellent and I will be referring all my friends and neighbors. The tech was super friendly and knowledgeable with a smile. He took time to show and explain everything to me and made me comfortable with using the system before he left.