Vivint Reviews

The whole process from the presentation to the installation was professional and very quick. I would recommend Vivint to anyone who is seeking a home security system. I use the app on my phone to control the whole system. Awesome.

The service will meet all of my needs. The tech. was very thorough and knowledgeable about the products. He was extremely professional. He installed the products quickly and efficiently. I would definitely recommend these services to my friends and family.

Was very pleased with the tech, she explained everything very well. I'm very happy, would highly recommend your services to family and friends, very easy to understand, my family and I will feel very safe, and will feel safe leaving our house unattended. Thank you to Harrison who stopped by and introduce Vivint to our family.

Daryl ** was professional, efficient, friendly and very informative. He put me at ease. I’m very happy with my purchase. The equipment is very user friendly and looks very modern. He was very neat and left everything looking clean. I would highly recommend.

From the beginning everyone I spoke to were very professional and courteous. The tech who handled the installation was very friendly and answered all of our questions. He made sure that all of our needs were met before he left our home. Thank you very much, Vivint.

Hands down glad we made the switch! It’s great knowing my family and I are safer! I highly recommend this to families with school age kids, very convenient!!! The always recording is a plus! Finally caught the culprits who have been eating all the ice cream in the house!!! Lol!

Great service, truly exceptional. I am very happy the way Vivint technician Mr. ** took care of us. He answered all the questions that me and my wife asked. He was very understanding and respected our timeframe that we wanted to get the service done also, Mike the customer service person with vivint was awesome as well!

The Technician was very knowledgeable and professional in the installation of the equipment and installment of our security systems. He was friendly, patient with any questions we asked him, and neat with his work. We would highly recommend him to anyone. As homeowners over 55, he was excellent in explaining the features of our security system no matter how long it took.

Service over the phone and in person with technician was great. Very thorough and offer a lot of great options. I would definitely recommend this company to my friends and family for I feel very safe in my new home with my husband, newborn and dog.

Salesman/servicemen was really nice, knowledgeable & generally I great rep for your company... He is coming back tomorrow to install cameras and doorbell. We are glad that he is local and be able to answer our questions. Thank you for your service.

Mark was an excellent technician. He called before his arrival, and got right to work. He explained the equipment, and made recommendations to increase security. His knowledge, patience and professionalism made it a pleasant experience. Thank you for your service.

I am very satisfied with the technician and the installation. He went through everything and explained it to me. Once he left I am not sure what to do and wish there were written instructions. Step by step instructions would be helpful.

Update 03/11/2020: It appears that although a technician came by to remove the equipment from our house and we were assured that we would not be charged any more, we were charged an arbitrary amount of $148.21 exactly one month after installation.I will be canceling my debit card because I don't trust them not to steal from me again. Very ironic how a company who claims to protect people has some of the shadiest practices I've ever been a victim of.

So far so good. I will just have to get use to using the keypad. Gareth ** was pretty accurate and professional. After I have had the system for a while, I will be able to see if I can recommend it to other people.

My security system was dismantled since August 25, 2018. I live in a senior residence which does not require me to have a system. Vivint is not releasing me from my contract. They recently raised my monthly rate for some equipment maintenance. After almost an hour of arguing that I have no equipment and they are not monitoring my home, they assured me they would waive the fee. They did not. I repeatedly have explained to them that I am on a fixed income and that I am bombarded with medical bills as I am a cancer survivor, they still are increasing my monthly payments for service they are not providing. They need to go out of business, they are a rip-off company.

Amazing service from the sales guy and the guy who installed everything. Everything was done in the same day, which is really nice! I would recommend Vivint to anyone looking for a security system! They even bought out our old security system!

The sales rep and the technician were very knowledgeable and answered all my questions. Installation was quick and easy. The app and wall panel are very user friendly. Overall happy with the service. I would definitely recommend to friends and family.

I was very pleased with the whole set up very professional and explained how to use the system. The equipment was installed pretty quickly, the guys were pleasant and personable. I am looking forward to using this new system, seems pretty easy to operate.

The guys were great! They made sure that everything was working properly and that I knew not only exactly what to do with my system but also how to contact someone for assistance in the future. I would definitely recommend them to a friend!

My new security system is greatly improved compared to my previous system. I enjoy having the ability to use the speaker connected to the camera and option to create pin codes for individual guest or family members. I was also provided with quick and professional installation. I am happy I made the switch.

I am happy with all of the features that I selected with my Vivint system. The technician was very thorough and professional and was happy to answer all of my questions. He walked through all of the different features on the app as well as the panel. I feel that my family will be safer with our new system and it is awesome that I can can control everything from my phone.

Vivint rep was very friendly and knowledgeable, he gave me an explanation of what the customized plan for me was. Then the tech showed up and set up my system in a matter of minutes and showed me how it works.

The sales Rep and the technician were very professional and listened to my concerns. They both were caring and showed integrity. Any questions that I had, they answered them. The technician was punctual and was ready to get the job done. I was referred by my brother and he spoke very highly of your company and the employees that served him.

Tech Daryal ** was great, very thorough! Explained everything to me, very happy with my system. I will most definitely recommend a Vivint Smart Home system to everyone that I know. I cannot wait to add more features to my Vivint Smart Home system in the future!

This company provides better services and add some new items to increase security at my home. I feel that the camera in the front as a door bell is a great idea And the control tablet is so easy to use.

Great customer service and perfect installation process!! I would recommend to anyone that is looking to add home security to their monthly expense report. It is fairly priced and the customer service you receive is bar none!

You guys are the best! We loved the fact that it was purchased and installed in the same day! Both our salesperson Juan and our installer worked well together and made the process very easy and well coordinated. The system is easy to use and comparable with other home systems as well.

The Rep was very polite and his explanations and description were clear. He took the time and patience to detailed all the options. The installer was very polite and very knowledgeable, we recommend them highly. The system appears to be easy to learn.

This company proved themselves to be unprofessional in record time. From the time I signed up to the moment the equipment was installed, I called to get it out of my house. Conveniently, no one was available to assist and rather than offering follow up to assist, they advised me it’s my responsibility to call because they’re ‘busy’.

The rep was friendly, on time and very knowledgeable. He explained the system completely and made sure we knew how to work it properly before leaving. The recommendations he gave were helpful and something we are considering. I would definitely recommend the service to others.

The whole experience from starting with the sales rep to the installation with the tech team was amazing. Bryan took his time to ensure we got a system that fit our needs and Holden with the rest of his team made sure we understood how to use our new system after they finished the install.

The Technician provided great service. I would recommend Vivint to another customer. He showed me step by step on the setup and settings of each device I bought. I am thoroughly please with how the service has turned out. I am excited about the future and safety of my home.

It was a quick review but I think I understood. I am not text savvy so it probably will take me a while to catch on. Technician was kind and explain very well. The technician also forgot to leave me the cancellation contract which I don’t need but just in case.

The installers were asked to put a door brake on all three of the exterior doors, instead they put one door break on the door to the laundry room/closet and the other one was installed on the upstairs balcony door which you can't even access from outside of the house and they completely left two out of the three exterior doors without a door break. I can't even set the alarm when anyone's doing laundry because it will set off the alarm.

Dealing with the salesperson Jared was unpleasant. He was high pressure and accused me of being disrespectful when I questioned him. The equipment has glitches. I did send an email cancelling the contract during the three business day grace period but I haven’t heard back.

Our tech Eli was nothing but pleasant from the beginning and walked us through the process step-by-step; we couldn't have had a better tech. I would definitely recommend Vivint as it's not hard-wired like competitors and the customer service is phenomenal! The system is very user-friendly and didn't take long to install.

The sales agents were knowledgeable, friendly and very respectful. He explained everything to us clearly and answered all our questions. When the installer showed up within eight minutes of us completing the contract and he was awesome in explaining how to work the system and made sure we had to question before he left our home.

I love everything about my service and the guy that installed was very informative and fast. I will definitely be telling everyone about it. I went to bed last night feeling safe and secured. Knowing I could do everything from my phone was a bonus. You have a customer for life here. Thanks Vivint.

Matthew J. was our installer and he was so kind and professional. He definitely took the extra steps to ensure everything was correct and that we understood how to use the system. Would recommend the company to anyone because of his positive attitude!

My salesperson, Megan, was very helpful and answered all my questions and assured my concerns. I spoke with her today and was able to get installation the same day to avoid the installation fee. Technicians were very courteous and informative. It was a last minute setup job, so I’m sure they were ready to start their weekend. Only negative, is to take a little bit more time in the cleanup phase but of course, I was working outside and I’m sure they didn’t want to hunt me down to find out where the garbage can was located and I’m a little OCD. Overall, still a good experience and would highly recommend. Although I was shown the basics of the system, I will be educating myself a little more on the website which was recommended to do. I’m sure I will be well pleased with my security system.

Great equipment and service. Troy and Billy ** did their respective parts very efficiently and professionally. The installation went perfectly as well as the instructions afterwards. The initial contact with VIVINT was smooth and easy to get what we needed. Will definitely recommend VIVINT to family and friends. Glad I chose VIVINT.

I appreciate my friend for telling me about your services. I think l am going to like this. The tech was very patient with me, he took me step by step. Awesome job! Great job done. I will be telling my friends about this new home security system. Thank you again.

Install was fast and very professional. Tech was awesome. Walked me through everything. I am very very satisfied and excited. Got inside, outside cameras, door bell camera, door lock and some door sensors. Glad I made the decision to go with this company.

Very thoughtful & helpful technician. Tyler did a great job on the install, explained everything & answered all my questions. The cameras show video very clearly. It’s great that I have the app & can access it from anywhere & share with my kids.

Technician did a great job. He was very helpful and worked with me on options for placement of all devices. He was on time and was very courteous to my daughter and dog. I would recommend him forward to my new service.

They were very friendly and helpful in the job they have done. They were all in all great workers and they did their job, in the time that was supposed to be done during the week. I would like to thank the company and the employees for the work they have done.

I have loved all the people that I have dealt with. I just moved into a new subdivision and the people from Vivint that stopped by were not pushy at all. Yesterday, JG stopped by to check back in and I agreed to go ahead with the security home system. He was so nice and explain everything that I didn’t know from my research. The tech then came out the same day. It didn’t take him long at all. He was also super friendly. I would recommend anyone to get vivint. Not only because of the cool features but the friendly customer service I received.

The technician, Deangelo, was very professional, knowledgeable, punctual, and accurate with the installation. He made sure I was comfortable with the pin pad and the app on my phone before leaving. He was patient with all my 100 questions and got me set up efficiently. I highly recommend this company!

Happy with both sales and installation. Both were very professional and cleaned up after install was done. Would recommend this company to others. Happy with the set up and outside camera. Never thought we could have an camera at the door bell since it was on the side of the house but it was angled to cover the entire entrance.

Was an awesome experience. The sales and tech guys were very informed and professional. The system is great and I look forward to seeing how easy it is to use. I’m not very technical person and it was very easy to use.

The installation went smoothly. Everything turned out great. The installation team were awesome. Everything was installed in a timely manner. And the team was very respectful and courteous. I highly recommend.. I was trying on all aspects of the system and everything was tested to verify it was operational. I couldn’t be happier.

Facundo ** is very knowledgeable of his work. He explained everything in detail and was very helpful in getting me the right equipment that was needed to protect my home. Your technician that set up all our equipment, he was quick and did his job very professional too. (Sorry I don’t remember his name.) They both did an excellent job.

This is my very first security system and I have all the accessories, bells and whistles. I am pleased with the process. The setup seems simple. I am looking forward to the use of the cameras and door locks from different area codes.

The representative and technicians were friendly, helpful and informative. My husband and I were impressed with how quickly they came out and were able to install the system we wanted. Any issue that arose during the install they were able to resolve which meant bringing in another tech to help.

I was so worried at first about how I would be able to handle my home safety and security but finally found the right way and see vividly clear and happily back with Vivint!! Everyone that helped was very hardworking, respectful and professional in getting everything handled properly for me!! Thank you.

I am happy with system was installed. I feel safe and secure with my families. Hopefully in the future y’all will continue to offer more upgrades. And provide more discount and option of installment to better assist your customer needs.

Sales rep was not pushy but explained everything very well. Installation wad on time and quick. Installer was friendly and set up the system and explained how to use it. So far it is working well. This is the first time I have had a security system so I can't speak to cost comparison but the monthly charges are about what I expected. The cost of the equipment seems a little high, but I chose to pay for it over 60 months so payments are more manageable.

Great service. Friend recommended it to me and I really enjoy it fast service. It was installed at a great time they were very professional this system is one of the best services out I would definitely recommend to a friend.

Our technician was very pleasant and helpful. We had a lot of questions that he was able to answer and we appreciate that. Thank you for having such awesome employees. We will continue to choose Vivint for any future security needs. Thank you!

The salesperson Zachary was amazing and honest, very transparent on prices and installation and cancellation terms. Then the technicians arrived less than an hour later and were fast and friendly, and the security system itself is user-friendly! I feel safer already.

Sales guy was awesome and friendly, couldn't ask for a better sales personnel. He was upfront and explained the whole process in a well self-explanatory manner. I would 100 % recommend him to any of my friends and or family.

We are very happy with our new Vivint system \. Sergio our technician was very patient and walked us through the entire system so we feel very comfortable using it. We love the new cameras especially the door bell. Brent ** was our sales rep. And very knowledgeable and set us up with a system designed for our needs!

This is my first home security system and it works great - I like the home screen. Nest thermostat, smoke detector, door ring camera and all work great from my phone. I consider this to be a good investment and would recommend to anyone else.

The technician was prompt and courteous. He explained the components of the system and how to operate the system very well. The technician also took the time to clean up every area of the house he worked in. He completed the work in a reasonably amount of the and neatly.

Wasn’t expecting to get a new security service but John helped us make a decision. Bailey and Mark were awesome installers as well... everyone was nice and they cleaned up their mess although I told them I wouldn’t mind doing it. They taught us for to use the system and were being personable.fr

The first sales orientation was excellent. He walked us through all the details of the service your company offers. He visit us during the installation process. The installation was great and he walked us through the whole process on how to use the equipment. I recommend this equipment 100%.

I was Impressed with how professional my installer was. He was kind, friendly and helpful with all my questions. He worked very quickly as I had Somewhere to be after he had started. I would love to work with my installer again.

The technician, Tony, was extremely personable and knew his trade. I was pleased with his professionalism and his thoroughness. He made the very lengthy process very satisfying. Overall I would rate his performance a 10/10. Customer service is key for me and he certainly exceeded expectations.

Just want to say thanks so much to Justin **. I have a very difficult home to be running wires where needed, very little attic space. Justin took his time and was patient through the process and finally found the best option. He was very thorough in explaining how to use the system as well. It was a success thanks to him.

Yes I would just got the system installed today. But so far so good. I like the system, just need more time to see how it work. Outside of that, I am pleased. The installer was nice and very informative. Looking forward to doing business with Vivint.

Very clean, accurate and knowledgeable installer. He just forgot to leave the front of the house sign. He was very good at explaining how the system works and also looking for different options for a better installation. Thank you for the service.

Kyle explained the paperwork and everything he was going to do. Also, he cleaned up behind himself. Ask if I had any questions. He showed me and my husband how to work all the equipment. He gave me a card with his phone number, so I could call if we had any problems.

I’ve never had the initial service that I have received from the installation crew and the initial sign up. I spoke with Cesar and he told me a crew would be by in the next few days. And when I opened the door the installers were on the street prepping their tools to come install everything in a short amount of time.

Híghly recommended because of what product offers, as well as what capabilities and how this system meets my needs. Because of your tech, I would I know this system is better the competition. The system does user-friendly however it will allow for quick response to fix by a certain time.

I had a scheduled phone appointment on a Sunday to set up service and didn’t receive a call. I was supposed to get an email confirmation that service was activated and still have not received anything. It doesn’t illicit a strong confidence in the relationship with your company. The upside was when I did speak to your reps they were friendly.

Within 3 business days of calling Vivint, my security system has been installed and I could not be happier with the customer service and installation process. The technician, John, texted me to let me know he was on his way for my appointment and he was very helpful throughout the install process with questions that I asked. He gave recommendations as well which I appreciated.

They both did a great job. They were knowledgeable and friendly. They explained everything and made it simple. I understand how everything works and am pleased. It seems to be a good program and my neighbors getting the service proves that. Caesar the first representative that I talked to was very good. He was very polite and knowledgeable.

I was very satisfied with my installer Jared, he informed me of everything that he did and how to use my equipment. I was very impressed as to how my home system work and link up with my Mobile phone. I can now monitor my home while away on vacation. I will definitely recommend Vivint Home Security To my friends.

Our technician, Kevin was the best. He explained everything clearly, and answered all of our questions. He was very professional and engaging, and a joy to have in our home to install our system. Kudos to Kevin and your company.

Our installer was very pleasant and made sure all questions were answered. She went through how to use our new system plus she left us her number if we needed anything else in the future. She was completely focused on making us happy.

I just purchased a new home security system. Travis and his team were friendly. Travis took the type to sit down with us and explain everything. Benson the installer did a good job of installing the cameras and sensors. Then going over how to use the system. If things stay as they are, I will be a customer for a long time.

It made a lot of sense to me to switch from ADT to Vivint because of all the added features and the integration that Vivint offers. Better than Ring, better than Amazon Blink cameras. I have the capability to lock/unlock all my doors and raise/lower my garage door and adjust my thermostat and lights all from one app now. It was worth my money and it’ll be worth yours. My sales person Gabbi explained everything knowledgeably and with passion. My installer Dillon did an amazing job. Was extremely knowledgeable and professional. I couldn’t have asked for a better team to help me through the process. Thank you both. An extremely happy customer, Chad.

Our entire experience thus far has been great. Hunter ** was our sales rep and he was awesome to work such. Our installer was amazing as well. He was able to use the built-in sensors our prior company said were not usable! Very friendly and knowledgeable.

They were on time, friendly, knowledgable, and beyond helpful. It really helped when you have a first time homeowner. I would completely recommend to any friend or family member. It was also customizable to fit my budget which was really nice.

Clear explanation, quick installment, and willing to make sure the customer understands. Friendly and willing to help. Good communication and explanations. Showed how the system works and worked with customer. I am confident in the system due to the great customer service. Technicians were fast and efficient and didn't waste any time.

Overall experience has been very smooth and favorable since working with Josiah. The technician who came to install, Kimori, was knowledgeable, thorough and very pleasant. I also love the 5 yr interest-free loan program! I would highly recommend this company for your security needs. Thank you, Vivint!!

The salesman that introduced me to Vivint was very nice and informing. He asked numerous times if I understood what he was saying. And Nigel was great at installing everything and then showing me how to use the wall system and my phone.

Installation tech failed to arrive at the first appointment I made on January 16th, 2020. The appointment was rescheduled for January 25th, with an installation time of 10-12. Technician did not arrive until 3 due to the an issue with the tech's previous appointment. No issue with installation or equipment, however, the tardiness was unprofessional and an inconvenience both installation days.

First professional and quick installation, explained everything I needed to know and showed me how to use the smart home system on my phone. Was very careful in the installation and didnt damage anything in the home. Would definitely recommend their services.

Salesmen and installers were professional and helpful. Everything went smoothly. Installation took less than an hour. It works great. Feels like we have upgraded quite a bit for not much more money a month. We would definitely recommend this to our friends and family.

James was courteous, professional, and accommodating to our requests. He was very friendly and eager to help. He answered any questions we had and went over the use of the equipment with us. We were very pleased with his service!

Friendly and knowledgeable, they explained everything I needed to know and didn't leave till we understood. They kept in touch with us and let us know when they were arriving. They made us feel comfortable, like we had known each other a long time.

Ashton was very knowledgeable and took the time to answer any questions we had. He was very detailed and organized when setting everything up. Highly recommended when using this service, will definitely be recommending service to others Vivint has fit all our needs.

The tech came out sold me a equipment and didn't show me an invoice until a week later. When he showed me the invoice I told him to remove the equipment. The tech Deigo he said he would lose his commission. I called customer service. Customer service was supposed to send another tech to remove the equipment. They continue to send this Tech out. I said I didn't want him back at my house because he was not professional. They made three different appointments to come out and remove the equipment yet they continue to send out this Tech.

Malik was extremely professional, kind and took time to answer all of our questions and make adjustments along the way to ensure we were 100% satisfied. We felt that we were oversold on the video product, but Malik helped us to find options that worked for our home while being patient as we made decisions.

The guy who hooked it up was cool to talk to and showed me what I needed to know about the system and how the cameras work as well and what we would need to do as far as getting another camera hooked up.

Tech did a great job explaining everything, was quick, efficient, didn’t leave any dust or dirt, polite & helpful installer. System seems easy to use & easy to update. After the delay in getting an installer here, I was happy it was done quickly in just a couple hours.

Excellent Presentation and details from the salesman about the service and benefits. Quickly they begin my service installation; experienced technician efficiently installed and explain my equipment to me. I was amazed that we could be completed that quickly. It was great fun setting up, very easy to use. Anyone hesitant about technology does not to be concerned, the system is easy to use.

The technician that came to put my alarm system and was very professional, helpful and friendly. He made the whole thing seem effortless and easy going and answered all of my questions professional. He also took the time to show me how to work everything, answered all of my questions and concerns and he really put me at ease. Would be able to work the system properly for my comfort of me and my family.

My worker was phenomenal, took care of every detail to the best of his ability and didn’t cut any corners! He showed up on time, was diligent about his work and didn’t get in the way of anyone at home. He made sure to clean up and do everything neat and tidy.

Matt did a great job setting everything up and walked me through every step. He was thorough, allowed me to customize the locations of each product and set them up nicely. The setup was quick as well, and seems as there are some great features to use as I learn the system.

Keyan is the best!!! He was on time, explained the entire process to me, answered all my questions and was very knowledgeable about the equipment. I am very pleased with the service I received and would highly recommend to others!

Gentlemen arrived on a timely manner he was very nice, and thorough he never seemed rush! Explained everything walk me through it all! Didnt hesitate when I told him that was the wrong color. Immediately he checked his iPad, and fixed the problem.. Thanks Vivint!!

My installer Noel was fríendly, knowledgeable and very professional!! The experience with with Vivint Installation was amazing. Would highly recommend to my friends and family. Looking forward to use all the cool features that Will keep my family safe.

Andy was very informative, honest, helpful and patient through the whole set up process. I now have the security of knowing my house is safe. I also feel much better know I can reach out to anyone on staff for questions!

Daniel ** was a great representative of your business structure. He explained everything in detail. My husband is hard of hearing and Daniel quickly modified his presentation and engaged my husband so he could hear and be engaged. We hope if Daniel has opportunity to be promoted as we highly recommend it. We also have referrals we will be sending you. Thanks, Maria & Ron.

1 star. I want everybody to be aware that this company is by far the worst company I ever dealt with. The CEO Todd Pedersen himself does not care about customers. I reached out to him multiple times and he refuses to respond back to me showing what type of person he really is. He is a complete joke and so is his company. I was supposed to get cameras and a security system installed at my home yesterday and at the last minute they cancelled on me. I waited the whole day for them to show up and it never happened. They called me at the last minute to tell me that they're canceling my install and that I will be put at the back of the list because they do not have any available install appointments until later on next week.

I was very pleased with the the installation of the security system and how well the men explained how to use it. They were very polite and professional. I feel much safer in my home now. They took the time to make sure I understood how to use the system.

Well I have known about this company ever since you started it in Oklahoma City. But had a contract with Cox. So recently I was able to get your service. I told a lot of people about it yrs ago. And I know some of them have got your service. The young man Trevor that did my install was so wonderful. And Nick that I talked to this morning was wonderful as well. I really appreciate you. Wilma **.

Shannon was lovely and was very informative with the information given. I would highly recommend her to anyone to install their service. She even made sure that our price we were paying was correct and waiting for me to come home from work!

Tech Javier ** met but solved several challenges including my old house’s wiring and plugs. He explained everything patiently to this non-techie. I had a horrible previous experience with another company but I am so pleased with Vivint and its options like smart lights and thermostat. Now I can travel with peace of mind!

We had a wonderful tech that took his time to explain our system, review its operation and make suggestions to make our system more effective. He installed additional sensors and a smoke alarm/detector tied in with our monitoring system. I would definitely recommend the system, tech and company to my friends.

Thyrone was awesome to work with and help us determine our needs for security. The installation crew was efficient and very respectful of our home. New products this year so we outfitted this house also after having the service in our previous home.

Awesome tech kept me in the loop the entire time. I cannot wait to get home to see how the setup looks. Thank you for great customer service. I will tell others about the great service I got with you guys.

He was very helpful and walked me through everything. Explain everything so I could understand. Great service. Very polite. I would recommend him to all my family and friends. Very respectful. Very nice. Installed everything within a good amount of time.

Vivint has excellent customer service. The install technician went above and beyond to make sure I was happy with everything. I also had to call customer service to get some help with establishing remote access and the representative took all the time to help me get it set up.

Very professional, courteous and knowledgeable. I was looking to update my home security and Travis was very helpful in explaining the service to me. The installer was very courteous and knowledgeable about the service and he walked me through the system.

I would recommend Walter to a friend because he was fantastic. Vivint overall has been very difficult to deal with. Walter was so helpful in helping me to figure out the new thermostat and fixed our camera. He was honest and personable!

I like my Vivint system. I recommend this to everyone. This is so convenient and easy to use. Also, this helps us sleep at night knowing this alarms us when there is unexpected visits. Also, we can use our phones to control the system.

Technician was an expert in installing the equipment as well as provided excellent customer service. I’m extremely satisfied with the results of my new security service and the peace of mind that it provides me. Also, the customer service provided to sign up was easy and available times for installation is perfect. Thank you for everything that was done yesterday as today I’m sleeping much better.

I had an amazing experience with my Vivint Install. Justin was informative and extremely helpful with all my questions and concerns. Very professional, courteous, and was able to advise on my wants and needs. Took his time to get the job done, and do it right. Outstanding job! I would highly recommend Justin and Vivint for home security.

Our technician Sam was very professional and kind. He was respectful, patient and thorough checking every sensor on the doors and windows. He made sure all our issues were resolved even fixed our camera. You're lucky to have him. He reps Vivint very well.

Our tech was amazing. He answered and showed us how to use everything. He went out of his way to make sure we knew how to use the app and monitor. We had a great experience and appreciate the time he took with us.

Luis was my installer and he was very polite and thorough. He helped explain the system in a simple manner that was easy to understand. And set up everything in a timely manner. I highly recommend him, he is very professional.

The gentlemen was very nice and informative. Micha was the installer. He was very professional and polite. He explained how to use the new system and was very nice. I will definitely recommend Vivint to my friends and family. Thank you! Linda

When I called the sales rep to get info she left a lot of stuff out and it made it hard for me. Because when installer came he told me a lot of information I did not know. Price is too high per month.

Our technician was knowledgeable and patient. He explained the entire system. He walked us through the hardware and the mobile app. He answered all of our questions and even helped troubleshoot some issues we had. It was a pleasant experience.

There were some challenges to start work. Taylor's and Malik were very helpful. Malik made me feel special. He thoroughly explained everything. Also he listened to my thoughts on the placement and the type of equipment we would need. Best experience!

The tech was very professional, I fill very secure in home. It is easy to use the monitor and I like to use my phone to check how is around my home. I like it very much and I will recommend to family and friends.

System is up to date. Very user friendly and it gives me peace of mind. I can sleep better and I just feel less stressed. The sales guy and technician were very professional and nice. I would recommend to everyone!

We are so relieved to be done with ADT. Two bad experiences and one break in. We also were taken to the cleaners every time we moved or had it installed. Vivint covered everything including my detached garage and every window with their stuff and outside cameras. For less than what ADT did and ADT would not do the detached garage and with no cameras as much as Vivint. Still wasn’t cheap but way better than ADT. Plus Vivint’s APP and touchscreen Controller are way better than ADT’s. Thank you Vivint!

Our experience was a new one for us and our technician made us comfortable and made sure we understood all the ins and outs and installed everything very nicely. Vivint answered all of our questions and helped us along the process, we are happy we made this choice. It’s a wonderful peace of mind. Thank you to our technician and thank you Vivint team.

NO STARS! I canceled my contract back in October 2019. I agreed that I needed to pay for the month of October. In November 2019 they charged my card. I called them and they did refund me (not the full amount). In December 2019 they charged my card again. They said they will refund me again. (NEVER received refund). January 2020 they charged my card again. Called and they said they will process a refund again. I told them I still waiting on my December refund. He removed my card from the canceled account. So now I have to call back on Monday to talk to the specialty group to find out why and when December and January’s refund will be returned.

The process was very fast and easy. The technician (Jesus) who came to install the equipment was very professional and detail oriented when he showed me how to operate the entire system. I would highly recommend Jesus’ services and the entire team of Vivint.

I was skeptical about this system because my prior system was a disappointment. But after meeting your tech and seeing that he not only explained every part of the system as he installed it, he was very patient and courteous. He made the installation efficient as well as pleasant. The way he represented Vivint was more than just a tech but as a great representative for the company. Thanks.

Salesman lied about the service. Vivint will NOT send someone out. They want the customer to troubleshoot and do the work of a technician. They ask very technical questions about the equipment which a normal person cannot answer. Their install left me with exposed screws where they mounted the camera in the wrong place so they just left the screws up there. They cut a hole on the side of my plug in, in my home, to extend wiring out of the wall. Brand new home, by the way. Then their ability to stay online is so poor that they have placed all these WIFI extenders all over my room, to the point that they have all my plug ins occupied. Something is wrong when you can't connect within the room.

The installer was great and explained everything in great detail!! Also told me that one thing would not work and even took it off and did not try to make me keep it!! That’s service right there and he made sure I knew how to work it.

I was referred to this company and I think I'm going to like it. The service technicians were so friendly and helpful. The the system is easy to use. Anyone needing a alarm system I will tell them to chose Vivint.

My home was broken into last week, and with all the people that I have been talking to in the last few days, Tyler was by far the best. He really made this a easy transition. I have never been through anything like this before and having someone to be helpful and kind was awesome. My install was quick and easy and my walk through (going over everything) was easy as well. Tyler is the best and I’m happy and I feel at ease knowing my home is secure. Thank you so much.

Clearly the tech had worked a long day and wanted to get home. He left wires, mess, papers, boxes, wrapping. Wallboard dust everywhere and because the Car Guard app kept crashing, this part of the set up was not completed. Time will tell.

Richard was an exceptional technician. I never experienced someone who exudes extreme professionalism, patience & knowledge in his profession. Above & beyond as he got the job done while ensuring the best quality work. He should be promoted to corporate trainer or field supervisor.

We are very pleased with our overall experience. The technician was great. Kept us informed and made sure we understood our new security system. Walked us through it and gave us a clear instructions and demonstration on everything. He more than once if we had any questions or if run into problems, don't Hesitate to call.

Thank you for a friendly install and great customer service. Knowledgeable staff. Easy to learn. Convenient phone access. Records movement. Multiple people can have access to the pin pad. Small and discreet contacts. Answered all our questions and offered many way to contact them if there are any questions in the future.

Awesome customer service/response time. Very clean installation and the techs explained How to use the equipment and camera system very well. Will definitely continue to recommend to friends and family. As a repeat customer having you guys monitor five of my locations I would like to say thank you and keep up the great work!

Dan was friendly, knowledgeable and answered all of our questions. He was helpful and made sure we had everything we needed. I would recommend him to any of my family and friends if they need security services. And I will recommend giving to my family and friends.

The technician was great. He was fast and efficient. He was also informative and explained everything well. He showed at the very top of his designated window and did not need to stay very long. He actually finished much earlier than I expected.

Calvin was an excellent installer. Courteous & took time explaining things. So far, I’m pleased with the installation & product and excited to have this monitoring system. Each person I’ve spoken with on phone has also been knowledgeable & friendly.

I was really pleased with the fast installation and how he walked and talked me through the whole installation process and even after set up helped me understand the app and my panel and positioned cameras where I liked. Thank you.

My Vivint tech installed all my equipment with attention to my requests and experience brought from two years in the field. He was friendly and considerate, while professional without being cold or awkward. We went over the account setup process and the equipment he installed, and he made sure I understood what did what and how to use everything efficiently before we signed any completion forms. Great tech and a comfortable installation.

The system is working good so far. Had three false alarm I think from balloons. The service rep was good and I was able to move through the screens and monitor the bar. I am going to add more cameras. The installation was done good and able to clean up a lot of wires. I like the system a lot. Thanks.

Sales team was informative and professional. Installer was professional and answered all questions. The whole experience was great. Would definitely recommend. Much better than my last alarm company. Love the clarity of the cameras and the video doorbell. Touch screen is very intuitive. Very little learning curve. Also works with Google Home pretty well.

The technicians that installed my system cut corners and used equipment from a previous system the homeowner prior to myself had. I understand that is not something Vivint would encourage but they refused to take accountability for. They would not send a technician to fix after numerous requests. I finally took them off auto-pay as I had a system that wasn’t protecting my home for 18 months of trying to get them to make it right. I am currently having to take legal action as they are trying to send my 4 months off non-payment to collections with an extra $2,000. I highly recommend another security company.

Matt was so honest, patient, friendly and knowledgeable. Matt You ROCK!!! I recommended your assistance to my family and friends. So many sellers tell you whatever you want to hear to make a sale. Your honesty closed our deal on your sale.

Installation was quick, Painless. Set up and tutorial on using the system were very helpful. Service tech was very knowledgeable about my old system, helped me to get rid of a lot of useless hardware and was able to anticipate and fix problems with the phone line and electric as he installed the pad. Thanks for the prompt and thorough installation.

The exceptional service received during the alarm installation was unexpected. The professionalism, thorough explanation, guidance and support is unbeatable. I am excited to be a Vivint customer! I will definitely recommend the Vivint system to any and everyone I know.

The installment person was very great doing his job and explaining everything. Very patient with explaining excellent any questions. Yes I am going to ask a friend. I think it’s something everyone need VIVINT. Maybe would like to add in the Future.

The install technician came to install the 2 cameras but was not able to install l the doorbell. Instead we were told we would be receiving a 3rd camera per our sales rep. Mr. **. We have yet to receive it a month later.

I enjoyed the experience and the technician. He went over everything I needed to know. He was very polite and professional. He took the time explain questions I didn't understand and he let me know what to do and what not to do.

Installation. That tech that was sent to us by Vivint was very friendly, knowledgeable, helpful and very respectful. He was also on time and explain how long everything was going to take and why. Excellent customer service and excellent technology. I already feel like I can’t live without it.

We had a terrible experience with our last security company and were hesitant about trying again. But Alex was personable, fast and showed us everything we needed to know. Everything is working perfectly and beyond our expectations. So thankful for him!

Mr. Kofie ** was very professional and had great manners. He is truly an asset to Vivint and the biggest reason why Vivint will be recommended to others. When securing your family and home it requires the best. Therefore, I believe I will truly enjoy my Vivint Home Security System.

The installer ran into a couple. Of issues but did a great job getting everything correct and working properly! We are so excited to use all of our new equipment. I would highly recommend them to anyone looking for a great security system.

My service today 1-12-2020. The technician that came to my home today was awesome. It was like talking to a family member. He knew exactly what to do so that I can get the best use of my cameras. He was very pleasant & detailed, I would recommend to anyone. Vivint should be the security for your home! Thank you....